Communications Solutions For Realtors Avaya

User Manual: Avaya Communications Solutions For Realtors Avaya IP Office Other s - www.telecomuserguides.com

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The always-in-touch

realtor

Imagine a realtor without a mobile

phone? Impossible in today’s

environment.

But to really be in touch today,

having a mobile phone is just the

start. Today, the right communications

system can do much more than simply

keep your agents connected when they

are not in the office.

Ask yourself—are you taking advantage

of your communications system to

• Simplify the way all calls, voice mes-

sages and e-mails get to your agents

• Ensure that every caller gets the

personal service that enhances

your agency’s image and drives

customer loyalty

• Keep your overhead low by

using your communications

system to efficiently route calls,

handle routine requests and take

advantage of home-based workers

Avaya works with realtors around the

world to simplify their business, drive

sales and lower costs by taking advan-

tage of the Avaya IP Office communi-

cations system.

In a single, compact solution, Avaya

IP Office provides an unprecedented

set of leading-edge communications

capabilities specifically designed to

help today’s realtors work better and

serve customers more effectively.

If you are ready to use communica-

tions to drive your growth in today’s

rapidly changing realty marketplace,

rely on Avaya IP Office to give you the

tools you need to succeed.

Communications

Solutions for

Realtors

Looking for new ways to help your

agency lower costs and deliver the

service that makes you stand out in

today’s marketplace?

Avaya has the answer: the Avaya IP

Office communications system. It’s

designed with the communications

capabilities you need to sell more

and deliver the personal service

that builds customer loyalty. And by

streamlining communications, it can

lower your overhead.

OVERVIEW

Learn More About Avaya IP Office:

Watch a Demo

Calculate Your ROI in 5 Minutes

See Customer Stories

Go to avaya.com/small

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2

One-number reachability: In real estate,

accessibility is everything. Avaya takes

accessibility to a new level by taking all the

guesswork out of knowing which number

to use. With Avaya IP Office, everyone

gives out just one number—your agency’s

main number—and IP Office automatically

forwards calls to the agent’s mobile, home,

or other phone. There’s no need to give out

personal numbers. Agents can screen out

unimportant calls and have voice messages

and/or faxes automatically routed to their

mobile device as e-mail. Because, all phone

contact goes through your main office

number, it builds the image of your agency

and provides more customer control.

Instant conference calls: When a deal is

on the line and time is at a premium, IP

Office makes it easy to connect all the

parties using its built-in conference bridge.

Agents can instantly set up a conference

call anytime, anywhere using any phone.

Because IP Office provides two 64-port

conference bridges, your agency can have

multiple conference calls simultaneously.

This is not only convenient—it’s a money-

saver: it eliminates the fees you pay to

outside conferencing services. In addition to

the audio call, you can broadcast documents

(i.e., web pages, photos of new listings).

Simple call handling: Handling your day-to-

day call volume quickly, accurately and cost-

effectively is critical to creating the kind

of customer experience that drives repeat

business and word-of-mouth. Avaya IP Office

will help make it happen by delivering

• Call routing capabilities designed to

minimize hold times.

• Point-and click call management that

gives your call handlers an on-screen

interface to see what agents are available

and where, and also easily checking

listings and other data.

• The ability for your IP Office system to

instantly recognize repeat customers –

providing the personal touch that drives

repeat business.

Sharing call handling resources: If you have

multiple offices, Avaya IP Office makes

it easy to pool call handling resources to

enable shorter hold times and more qualified

agents handling the calls. Also share your

messaging system and company directory

across locations.

Home agents: Because the Avaya solution is

an IP-based system, agents can work from

any location—including their own homes—

with all the call handling capabilities they

need, and still be centrally managed. It’s

a cost-effective way to take advantage of

qualified people for short periods of time.

Making it easy to get information:

Communications is best when it’s fast and

simple. With Avaya IP Office you can easily

implement automated services to circulate

information quickly: set up a distribution

list for voice mails and e-mails that alerts

all agents to new listings, price reductions,

important announcements, etc.

Simple, low cost administration: IP Office

takes the hassle out of reconfiguring

your communications system to keep up

with staff changes or to add or relocate

phones and other devices. If a member

of your staff leaves, or you want to set up

communications on another device or in

another location (including a home office),

just plug in and power on—IP Office

automatically reads the IP address of the

device. If you have multiple locations,

you can also easily manage all systems

from a single Windows-based interface

(no travel costs).

IP Office: Enhanced Service, Lower Costs

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3

“I just need basic

communications.”

Help keep your costs down and get all

the essential call handling capabilities—

IP Office Essential Edition is the perfect

communications starter kit for your agency.

What’s Included: All the “must haves” your

agency needs (call routing, Caller ID, hold/

conference/transfer, voice mail) plus a great

selection of Avaya phones.

When you are ready, move up to the

Preferred Edition.

Essential Edition

“I want to make my agents

more responsive and

professional.”

Get the communications capabilities that

will give your agency a competitive edge…

as well as the built-in capacity you need to

keep growing.

What’s Included: Ten times more call

handling and voice messaging capacity than

Essential Edition plus automated service

prompts (wait time, new listings, etc.) as

well as call recording for keeping tabs on

how well customers are being handled on

the phone.

Preferred Edition

“Give me the tools

to serve customers

more effectively.”

For realtors who take customer service

seriously and want to be the best. You get

everything in the Preferred Edition plus

powerful tools for managing your sales/

service center.

What’s Included: Automated self-service

options—for providing directions,

information on listings and more. Automated

service alerts that let you know when

service thresholds (i.e., wait times, calls on

hold) have been exceeded. Advanced call

recording options you can use to identify

problems and quickly address them.

Advanced Edition

Flexible Options for Your Agency

ACCOMMODATES YOUR CHOICE OF DEVICES

IP Office has the ability to work with IP, digital, analog, SIP or wireless technologies.

Use the devices you want, wherever you need them.

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© 2009 Avaya Inc. All Rights Reserved.

Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions.

All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks,

respectively, of Avaya Inc All other trademarks are the property of their respective owners.

12/09 SB2301-02

About Avaya

Avaya is a global leader in enterprise communications systems. The company

provides unified communications, contact centers, and related services directly

and through its channel partners to leading businesses and organizations around

the world. Enterprises of all sizes depend on Avaya for state-of-the-art communi-

cations that improve efficiency, collaboration, customer service and competitive-

ness. For more information please visit www.avaya.com.

RECEPTIONIST

Equip your front desk personnel with

easy point-and-click call controls that

streamline call handling.

CUSTOMER

SERVICE AGENT

Equip your call center with

the tools to provide prompt,

accurate, personal service.

CUSTOMER SERVICE

SUPERVISOR

Get the reports to judge your

marketing campaigns and how well

sales and service calls are being

handled.

MOBILE

WORKER

Tools to keep your agents

in touch at all times--

wherever they happen to

be working.

POWER USER

Give your executives and managers—

anyone using a laptop—the

communications tools to maximize their

accessibility and close deals.

IP Office User

Productivity Solutions—

Power to Your People

Productivity Solutions For All Your Employees

TELEWORKER

Make any home office

a remote extension of

your agency.

OFFICE WORKER

Give anyone using a PC a complete set

of tools to help them work smarter and

communicate more easily.

avaya.com