Microsoft IPO R7 Launch Deck_V7_Feb 11 2011x Avaya IP Office Release 7.0 Sales Presentation
User Manual: Avaya IP Office Release 7.0 Sales Presentation Avaya IP Office s - www.telecomuserguides.com
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Planned IP Office Release 7.0: Subject to change Avaya aya IP O Office ce Release e ease 7.0 0 Last updated 28th January Today's y Agenda g The Road We Have Travelled…. What's new with IP Office Release 7.0 Migration and Investment Protection Closer look at R7.0 Vertical focus Wrap Wrap-up up Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 2 Avaya Strategic Priorities for SME Markets Simplicity Customer Service Customer Benefit Easy to understand, buy and finance Solutions that help SMEs deliver better customer service i and d retention i Channel Benefit Seamless and profitable for Products that sell and channels to learn, sell, install services that save time and support Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. User Experience Applications that are intuitive to use Easy deployment and ability to support for channels Avaya IP Office Fulfilling Our Roadmap Promise 5.0 IP Office 500 Single, Modular Platform Scales to 384 users per system, 32 sites Simple, role-based solutions 3.0 Merlin Integration 4.0 AGENT 6.0 PARTNER® Integration 6.1 POWER USER MOBILE WORKER 7.0 BCM, Norstar Integration Part 1 Avaya AuraTM Integration BCM, Norstar Integration Part 2 Integral Integration Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 4 What You Need To Know It’ss Simple To Learn, Sell or Up‐sell It Up sell Solves Small Business Communication Challenges USER PRODUCTIVITY Receptionist OTHER OPTIONS Office Worker Mobile Worker TeleWorker Power User Agent Supervisor Choose Based on the Number of User Types you Have (One Time Seat License) Warranty & Services GROUP COLLABORATION Enhanced IP Office Essential Edition IP Office Preferred Edition Pre-requisite: Essential Edition New Hardware & S f Software IP Office Advanced Edition Pre-requisite: Preferred Ed. One Edition License Covers All Users on the Server (i.e. Location) Accessories & Adjuncts New N Application Partners PLATFORM AND PHONES New Financing Communications Server Phones Select based on growth projections and # of locations Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Multi-site Options 5 Avaya IP Office Release 7.0 Enhancement Summary ► Digital Phones T7000, M7000, Audio Conference Unit ► IP Phone 1100/1200 expanded features 40% to 60% Investment Protection ► Modular bay expansion supports up to Convergence 8 Nortel digital phones ► Expansion chassis supports up to 16 or 30 Nortel digital phones ► RJ21 Connectors speed installation ► Data Migration Manager – minimizing install time ► Essential Edition Embedded VM storage Simplifies Deployment New! 96X1 IP phone pp support capacity increased IP Office Innovation ► Global sub‐20 offering ► Professional value priced digital phones ► Sophisticated Touchscreen IP Phones Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. New! 95xx Digital Phones Avaya IP Office Release 7.0 Delivers Collaboration With 40%‐60% 40% 60% Savings M‐Series and T‐Series phone integration M7000;; M7100;; M7208;; M7310;; M7324 For BCM and T7000; T7100; T7208; T7316(e) Norstar Customers & Audio Conference Unit integration Ch Channels l With Digital Mobile Integration T7406E; 7420; 743X; 744x; 414x; DMC; AP Customers can keep these and access all the unique value of IP Office Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 7 Default Digital Set Features BCM/Norstar Default Config Phone connected to IP Office Phones will automaticallyy configure g itself similar to BCM/Norstar / Majority of commonly used BCM/Norstar features available All IP Office features can be activated by feature (e.g. DND could be Feature xx)) Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 8 Nortel IP desk phones Expanded Feature Set BCM IP Phone Integration Phase 2: R7.0 9 Remote feature keys; status 1220 1230 Phase I: R6.1 ►Auto discovery 1120E LCD and d LED KEMs for 12xx 1140E and provisioning ►Busy Lamp with Pickup KEM for 11xx Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 9 9 9 9 9 9 9 9 9 9 9 iindication di ti and d LCD llabels b l (Stimulus emulation) Remote definition of LCD feature key Directory y Access Call park Call pickup DND Access Voicemail Page Call forward Call Log Conference Message Waiting Migration….. g Let’s show you how! Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 10 Avaya IP Office Release 7.0 Enables Phone Integration With New Modules g 8 Port TCM Module DS16A & DS30A Expansion p Modules RJ-21 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Up p to 4 TCM Modules on the IP Office Server – In any mix – Daughter D ht card d supportt Up to 12 Digital Station Modules – In any mix of DS 16A/30A and DS16/30 TCM8 and DS16A/DS30 modules compatible with IP Office 500v2 only Partners Migrating BCM/Norstar Base Simple Fast, Fast Accurate R7.0 R7 0 Tools Now Have Simple, DMM migrates: • Phone extensions • Users (name) U ( ) • Greeting messages • Voicemail messages • Spoken names • Dial Di l plan l • Locale Time Savings* Accuracy * Vs manual transfers of the data. Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Migration Made Easy IP Office ff Cable Management g IP Office Offi 500 server DS Expansion Module Supports wall‐ mounting of expansion unit Applicable to deployments with one or two chassis For three or more chassis, 19inch racks are commercially available •Esthetically pleasing •Cable management •Single user install Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 13 What Does This Add Up To? Proven Investment Protection Keep the phones, change the core hardware Grow with IP Office applications and built in value Protect your installed base! Number of Users 10 30 50 100 200 IP Office with phones $4,082 $16,141 $25,280 $44,300 $81,010 Re‐use Nortel phones $2,500 $9,535 $14,270 $22,280 $35,970 $1,582 $6,606 $11,010 $22,020 $45,040 39% 41% 44% 50% 56% $ saving Protected Investment IP office 500v2, mix of Combo cards, TCM8, DS16A/30A, analog and/or PRI, (and supporting module(s)) Essential Edition (10 user) Preferred Edition 30 users and above. – Proprietary. Use pursuant to your or Avaya policy. Phone MixAvaya 10%1403, 10% 1408, 60% 1416, 10%signed 9504,agreement 10% 9508 14 Customers: Global artist booking agency 150 employees, 5 locations, London (HQ), New York, LA, Toronto, and Malmo C Challenge ¾ Investment protection in a system viable for the foreseeable future ¾ Keep agents in constant touch with without incurring cell phone charges ¾ Conference bridge to accommodate large number of participants ¾ Preserved d investment i made d in i existing i i Va alue Nortel T7000 series sets ¾ Power user lets agents g leverage g WiFi to make calls without using cellular ¾ 128‐party, “meet‐me” conference bridge allows flexible setup with maximum headroom Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. “Avaya Avaya has done a good job of bringing the features of our existing Nortel phones to the IP Office platform, which makes the transition easier. All of the codes are carried forward, so this makes programming our Nortel phones very simple, and users can keep working with them, without any added input from IT. IT ” Howie Gold, The Agency Group © 2010 Avaya Inc. All rights reserved. 15 For All IP Office Customers New Options to Add Advanced Phones Avaya 9608 Avaya 9621G / 9641G Avaya 9504 Avaya 9508 High End, Color Screen LCD, paperless, Economy IP Desk phones supported by IP Office 500v1 and v2 only Digital, paperless 8 dual LED buttons Up to 24 programmed buttons Full F ll D Duplex l Speakerphone Touch screen, color, GigE phones 10 emulated LED buttons up to 24 programmed buttons Customizable faceplate Bluetooth Bl t th ready d and d USB (9641G) Full Duplex Speakerphone 4‐line LCD Display 4 Dual Red/Green LED buttons 4 Interactive Softkey b tt buttons Up to 12 programmable keys Two‐ Way Speakerphone Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 3.8 inch LCD Display (181*120) with backlight. 8 Dual Red/Green LED buttons t ti Softkey S ftk 4 IInteractive button o Up to 24 programmable keys 12‐button expansion modules d l ((max 3) Full Duplex speakerphone 16 Adds New Range Of Conference Phones Complimenting IP Office Unique Conferencing Capabilities Range of sleek sleek, professional, professional Full Duplex Conference phones Superior voice quality – Omni‐direction speakers and microphones Expansion Microphones SIP or Analog SD Card for Call Recording – Don’t forget Preferred Edition! Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 17 Ruggedized handsets for DECT R4 Ideal For Industrial Environments Ruggedized industrial handsets Avaya 3740 9 Shockproof (2 meters) 9 Liquid and dust protected 9 Black and white Backlight display 9 Loudspeaker / hands free 9 Four way navigation key Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya 3749 9 Intrinsically Safe High risk areas, mining, refineries, etc 9 Color with Backlight 9 Bluetooth support for headsets 9 Gas and Dust protected 9 Position sensor (man down/no movement) for integration into security systems 18 Simplified Management for <20 Market Extends to Global Markets "Set It and Forget It" Key system functionality Voice Mail coverage on all sets Up and running with basic functionalityy in ~10 minutes. Administration via: – PC GUI application (Simplified Manager) – Telephone p User Interface ((TUI)) Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 19 Customer Service At The Desktop Agent ‘Gadget’ Gadget Control ¾ Agents have desktop control with one‐X Portal for IP Office ¾ Login/out of Huntgroups ¾ Change Agent State ¾ Busy Not Available ¾ After Call Work ¾ Enter Reason codes ¾ Verified Call Recordings ¾ Messages can be checked for evidence of tampering 20 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Public SIP Enhancements Simplifying p y g Install,, Greater Choice Template Based Provisioning – Easy, accurate configuration Cost C Effective, ff i Flexible l ibl Deployments l – Take advantage of different rate plans – Multiple p SIP trunks deployed p y to single g IP address More Choice from your Service Provider – ‘Codec Lockdown’ gives you greater flexibility on iTSP implementations Transparent Fax over G.711 G 711 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 21 Focus on: DevConnect Partners Innovative solutions to penetrate new markets, drive revenue ; Opportunities for new markets not currently accessible with IP Office ; Differentiates you from your competition ; Improve margins ; Increase your chances to win! Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. What this means for Partners 9 Increased revenue opportunity 9 Improved p margins g from software 9 Repeatable business (verticals) 9 Take share from competition © 2010 Avaya Inc. All rights reserved. 22 Avaya IP Office R7.0 Focus on Healthcare Small and medium healthcare organizations are increasing their technology spending – Over $10B spent in 2008 on telecommunications* – Practices looking to use technology to improve efficiency and margins Challenges: – Cost containment – need to accomplish more in terms of quality, service, and support with less resources and at less cost – Staff shortages – number of experienced medical professionals dwindling, more expensive to attract and retain – Increased competition – providers and physicians competing for a limited number of patients Improving the quality of care and increasing patient satisfaction while generating profitable revenue are key drivers for these firms * ‐ source: AMI Partners study on hospitality firms – May, 2009 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 23 Avaya IP Office R7.0 Integrating Healthcare Solutions For doctors’ offices (physicians, specialists, clinics) Automated appointments, pre‐surgical reminders, and post‐discharge follow‐up Total mobility for doctors and/or delegates without disclosing cell or home numbers Automated lab result reader and prescription refill Past due invoice reminders Specialists are free to seamlessly roam across office locations For healthcare facilities (hospitals, nursing homes, etc) On‐site mobility and call routing for staff Scheduled health checks / daily reminders Housekeeping status for beds / rooms Immediate notification of 911 calls Resident phone and voicemail access Call accounting and billing Automated appointments, pre‐surgical reminders, and post‐discharge follow‐up 24 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya IP Office and DevConnect Designed to Deliver…… Example of Integration: Tailored Patient Alerts 9Computer Instruments eIVR (US / EMEA) 9DuVoice: DV4 / DV2000 (Global) 9RSI: Shadow CMS (Global) 9Tiger Ti Communications: Hotel Pro (EMEA) © 2011 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. – Analyst Message testing - 2011 25 At Your Service Sales Tool Kit….. ►EZ Demo Gets A Makeover ►Updated ROI Calculator • Prove P I Investment t t Protection ►Press Release • Combined Launch • Customer Ref ►All Collateral and tools updated To access the IP Office EZ Demo: http://partner.avaya.com/ptlWeb/spCP/CS200611101971125090 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. © 2010 Avaya Inc. All rights reserved. 26 Avaya IP Office Release 7.0 Summary Simplicity • Digital Expansion Modules 16 and 30 port & TCM8 Modules ((investment protection) • RJ21 8 port on exp modules • BCM to IPO data migration tool (less installation time) • IP Office simplified manager worldwide (sub‐20 market expansion) Customer Service User Experience • Focus on Healthcare with solutions delivered in partnership with DevConnect Partners • Compliments Hospitality focus in R6.1 • Support of Nortel Digital (IP phones in R6.1) with consistent user experience thanks to feature parity • New paperless digital phones 95xx (faster installation time, sub‐20 higher penetration rate) • New 96xx Gigabit ensures parity with competition (IP phone, touch screen, color screen) Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 2
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