Microsoft IPO R7 Launch Deck_V7_Feb 11 2011x Avaya IP Office Release 7.0 Sales Presentation

User Manual: Avaya IP Office Release 7.0 Sales Presentation Avaya IP Office s - www.telecomuserguides.com

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PlannedIPOfficeRelease7.0:Subjecttochange

A

v

aya

IP

O

ffi

ce

R

e

l

ease

7.

0

aya O ce e ease 0

Last updated 28th January

Toda

y

'sA

g

enda

y g

The Road We Have Travelled….

What's new with IP Office Release 7.0

Migration and Investment Protection

Closer look at R7.0

Vertical focus



Wrap

-

up



Wrap

up

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 2

AvayaStrategicPrioritiesforSMEMarkets

Simplicity Customer Service User Experience

Customer

Benefit

Easytounderstand,buyand

finance

SolutionsthathelpSMEs

deliverbettercustomer

i d i

Applicationsthatare

intuitivetouse

serv

i

cean

d

retent

i

on

Channel

Benefit

Seamlessandprofitablefor

channelstolearn,sell,install

and support

Productsthatselland

servicesthatsavetime

Easydeploymentand

abilitytosupportfor

channels

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.

and



support

channels

AvayaIPOffice

Fulfilling Our Roadmap Promise

Fulfilling



Our



Roadmap



Promise

IP Office 500

5.0

Single, Modular Platform

Scales to 384 users per system, 32 sites

Simple, role-based solutions

4.0 6.0 7.0

MOBILE

WORKER

AGENT POWER

USER

3.0 6.1

PARTNER®IntegrationMerlin Integration BCM, Norstar

Integration Part 1

Avaya AuraTM Integration BCM, Norstar

Integration Part 2

Integral Integration

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WhatYouNeedToKnow

It

’

sSimple To Learn, Sell or Up

‐

sell

It s



Simple



To



Learn,



Sell



or



Up

sell

Solves Small Business Communication Challenges

USER PRODUCTIVITY

OTHER

OTHER

OPTIONS

Hardware &

Sf

New

GROUP COLLABORATION

Agent SupervisorReceptionist Office

Worker

Mobile

Worker

Power

User

Tele-

Worker

Choose Based on the Number of User Types you Have (One Time Seat License)

S

o

f

tware

Warranty &

Services

Enhanced

IP Office

Essential

Edition

IP Office Preferred Edition

Pre-requisite: Essential Edition

IP Office

Advanced Edition

Pre-requisite: Preferred Ed.

One Edition License Covers All Users on the Server (i.e. Location)

Accessories &

Adjuncts

Enhanced

N

PLATFORM AND PHONES Application

Partners

New

N

ew

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Communications Server Phones Multi-site Options

5

Financing

Select based on growth projections and # of locations

AvayaIPOfficeRelease7.0

Enhancement Summary

Enhancement



Summary

►DigitalPhonesT7000,M7000,Audio

ConferenceUnit

40%to60%

Investment

►IPPhone1100/1200expandedfeatures

►Modularbayexpansionsupportsupto

Protection

Convergence

8Norteldigitalphones

►Expansionchassissupportsupto16or

30Norteldigitalphones

►RJ21Connectorsspeedinstallation

Simplifies

Deployment

►EssentialEditionEmbeddedVMstorage

►DataMigrationManager

–

minimizing

installtime New!96X1

IPphone

su

pp

ort

IP Office

capacityincreased

►Globalsub‐20offering

pp

New!95xx

Digital

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.

IP



Office



Innovation

►Professionalvaluepriceddigitalphones

►SophisticatedTouchscreenIPPhones

Digital



Phones

AvayaIPOfficeRelease7.0

Delivers Collaboration With 40%

‐

60% Savings

Delivers



Collaboration



With



40%

60%



Savings

For BCM

and

M‐SeriesandT‐Seriesphoneintegration

M7000

;

M7100

;

M7208

;

M7310

;

M7324

For



BCM



and

Norstar

Customers&

Ch l

; ; ; ;

T7000;T7100;T7208;T7316(e)

AudioConferenceUnitintegration

Ch

anne

l

sWithDigitalMobileIntegration

T7406E;7420;743X;744x;414x;DMC;AP

Customerscan

keeptheseand

access all the

access



all



the



uniquevalueof

IPOffice

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DefaultDigitalSetFeatures

BCM/Norstar Default Config Phone connected to IP Office

Phoneswillautomaticall

y

confi

g

ureitselfsimila

r

toBCM

/

Norstar

y g

/

Majorityofcommonly usedBCM/Norstarfeaturesavailable

AllIPOffice featurescanbeactivatedbyfeature(e.g.DNDcouldbeFeature

)

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 8

xx

)

NortelIPdeskphones

Expanded Feature Set

Expanded



Feature



Set

BCMIPPhone

Integration

9Remote feature keys; status

idi ti dLCDlbl

Phase2:R7.0

1220 1230 PhaseI:R6.1

i

n

di

ca

ti

on an

d

LCD

l

a

b

e

l

s

(Stimulus emulation)

9Remote definition of LCD feature

key

9Director

y

Access

1140E

1120E

►

A

uto discovery

and provisioning

►Busy Lamp with

Pickup

y

9Call park

9Call pickup

9DND

9Access Voicemail

9

Page

KEM

LCD dLED

9

Page

9Call forward

9Call Log

9Conference

9Message Waiting

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.

KEM



for

11xx

LCD

an

d



LED



KEMsfor12xx

Mi

g

ration…..

g

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Let’s show you how!

AvayaIPOfficeRelease7.0

EnablesPhoneInte

g

rationWithNewModules

g

U

p

to4TCMModulesonthe

8

Port TCM

p

IPOfficeServer

–Inanymix

Dht d t

8

Port

TCM

Module

–

D

aug

ht

ercar

d

suppor

t

Upto12DigitalStation

Modules

DS16A

Modules

–InanymixofDS16A/30Aand

DS16/30

DS16A

&

DS30A

Ex

p

ansion Modules

p

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.

RJ-21 TCM8 and DS16A/DS30 modules

compatible with IP Office 500v2 only

PartnersMigratingBCM/NorstarBase

Now Have Simple Fast Accurate R7 0 Tools

Now



Have



Simple

,

Fast

,

Accurate



R7

.

0



Tools

DMMmigrates:

•Phoneextensions

U()

•

U

sers

(

name

)

•Greetingmessages

• Voicemailmessages

•Spokennames

Di l l

•

Di

a

l

p

l

an

•Locale

Time

Savings*

Accuracy

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.

* Vs manual transfers of the data.

MigrationMadeEasy

IPO

ff

iceCableMana

g

emen

t

ff g

IP Offi 500

Supportswall‐

mountingof

expansionunit

IP

Offi

ce

500

server

Applicableto

deployments with

DS

deployments



with



oneortwochassis

Forthreeormore

chassis, 19inch racks are

DS

Expansion

Module

•Esthetically pleasing

•

Cable management

chassis,



19inch



racks



are



commerciallyavailable

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.

•

Cable

management

•Single user install

13

WhatDoesThisAddUpTo?

Proven Investment Protection

Proven



Investment



Protection



Keepthephones,changethecore

hardware

hardware

GrowwithIPOfficeapplicationsandbuilt

in value

in



value

Protectyourinstalledbase!

NumberofUsers 10 30 50 100 200

IPOfficewithphones $4,082 $16,141 $25,280 $44,300 $81,010

Re‐useNortelphones $2,500 $9,535 $14,270 $22,280 $35,970

$saving $1,582 $6,606 $11,010 $22,020 $45,040

Protected

Investment

39%

41%

44%

50%

56%

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IP office 500v2, mix of Combo cards, TCM8, DS16A/30A, analog and/or PRI, (and supporting

module(s)) Essential Edition (10 user) Preferred Edition 30 users and above.

Phone Mix 10%1403, 10% 1408, 60% 1416, 10% 9504, 10% 9508

Protected



Investment

39%

41%

44%

50%

56%

Customers:Globalartistbookingagency

150 employees, 5locations, London (HQ), New York, LA, Toronto, and Malmo

150



employees,



5



locations,



London



(HQ),



New



York,



LA,



Toronto,



and



Malmo

¾Investmentprotectioninasystem

viable for the foreseeable future

viable



for



the



foreseeable



future

¾Keepagentsinconstanttouchwith

withoutincurringcellphonecharges

C

hallenge

¾

d i d i ii

¾Conferencebridgetoaccommodate

largenumberofparticipants

“

Avaya has done agood job of

C

¾

Preserve

d



i

nvestmentma

d

e

i

nex

i

st

i

ng

NortelT7000seriessets

¾Poweruserletsa

g

entslevera

g

eWiFi

Avaya



has



done



a



good



job



of



bringingthefeaturesofour

existingNortelphonestotheIP

Officeplatform,whichmakesthe

transitioneasier.Allofthecodes

a

lue

g g

tomakecallswithoutusingcellular

¾128‐party,“meet‐me”conference

bridge allows flexible setup with

arecarriedforward,sothis

makesprogrammingourNortel

phonesverysimple,andusers

cankeepworkingwiththem,

without any added input from IT”

V

a

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©2010AvayaInc.Allrightsreserved.

bridge



allows



flexible



setup



with



maximumheadroom

without



any



added



input



from



IT

.

Howie Gold,TheAgencyGroup

ForAllIPOfficeCustomers

New Options to Add Advanced Phones

New



Options



to



Add



Advanced



Phones

Avaya 9608 Avaya 9621G / 9641G Avaya 9504 Avaya 9508

High End, Color Screen

IP Desk phones supported by IP Office 500v1 and v2 only LCD, paperless, Economy

Digital, paperless

8dualLEDbuttons

Upto24

programmed

buttons

FllDl

Touchscreen,color,GigE phones

10emulatedLEDbuttons

upto24programmedbuttons

Customizablefaceplate

Bl t th d d USB (9641G)

4‐lineLCDDisplay

4DualRed/Green

LEDbuttons

4InteractiveSoftkey

btt

3.8inchLCDDisplay

(181*120)withbacklight.

8DualRed/GreenLED

buttons

4It ti

Sftk



F

u

ll



D

up

l

ex

Speakerphone



Bl

ue

t

oo

th

rea

d

yan

d



USB



(9641G)

FullDuplex Speakerphone

b

u

tt

ons

Upto12programmable

keys

Two‐Way

Speakerphone



4



I

n

t

erac

ti

ve

S

o

ftk

ey

button

oUpto24programmable

keys

12‐buttonexpansion

dl (3)

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.

16

mo

d

u

l

es

(

max

3)

FullDuplex

speakerphone

AddsNewRangeOfConferencePhones

Complimenting IP Office Unique Conferencing Capabilities

Complimenting



IP



Office



Unique



Conferencing



Capabilities



Range of sleek professional Full



Range



of



sleek

,

professional

,

Full



DuplexConferencephones



Superior voice quality



Superior



voice



quality

–Omni‐directionspeakersand

microphones

ExpansionMicrophones

SIPorAnalog

SDCardforCallRecording

–Don’tforgetPreferredEdition!

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RuggedizedhandsetsforDECTR4

Ideal For Industrial Environments

Ideal



For



Industrial



Environments

Ruggedized industrial handsets

Avaya 3740 Avaya 3749

9Shockproof (2 meters)

9Liquid and dust protected

9Intrinsically Safe

High risk areas, mining, refineries, etc

9Black and white Backlight display

9Loudspeaker / hands free

9Four way navigation key

9Color with Backlight

9Bluetooth support for headsets

9Gas and Dust protected

9Position sensor (man down/no

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 18

movement) for integration into security

systems

SimplifiedManagementfor<20Market

Extends to Global Markets

Extends



to



Global



Markets

"SetItandForgetIt"

Keysystemfunctionality

VoiceMailcoverageonall

sets

sets

Upandrunningwithbasic

functionalit

y

in~10minutes.

y

Administrationvia:

–PCGUIapplication(SimplifiedManager)

–Tele

p

honeUserInterface

(

TUI

)

p()

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 19

CustomerServiceAtTheDesktop

Agent

‘

Gadget

’

Control

Agent



Gadget



Control

¾Agentshavedesktopcontrolwith

one‐XPortalforIPOffice

¾Login/outofHuntgroups

¾ChangeAgentState

¾BusyNotAvailable

¾AfterCallWork

¾EnterReasoncodes

¾VerifiedCallRecordings

¾Messagescanbecheckedfor

evidenceoftampering

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.

20

Public SIP Enhancements

Sim

p

lif

y

in

g

Install

,

Greater Choice

pyg ,

TemplateBasedProvisioning

–Easy,accurateconfiguration

Cff i libl l



C

ostE

ff

ect

i

ve,F

l

ex

ibl

eDep

l

oyments

–Takeadvantageofdifferentrateplans

–

Multi

p

leSIPtrunksde

p

lo

y

edtosin

g

leIP

ppy g

address

MoreChoicefromyourServiceProvider

–

‘CodecLockdown’givesyougreater

flexibilityoniTSPimplementations



Transparent Fax over G 711

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.



Transparent



Fax



over



G

.

711

21

Focuson:DevConnectPartners

Innovative solutions to penetrate new markets, drive revenue

Innovative



solutions



to



penetrate



new



markets,



drive



revenue

;Opportunitiesfornew

marketsnotcurrently

accessiblewithIPOffice

;Differentiatesyou from

your competition

;

Improve margins

;

Improve



margins

;Increaseyourchancesto

win!

WhatthismeansforPartners

9Increasedrevenueopportunity

9Im

p

rovedmar

g

insfromsoftware

p g

9Repeatablebusiness(verticals)

9Takesharefromcompetition

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 22

©2010AvayaInc.Allrightsreserved.

AvayaIPOfficeR7.0

Focus on Healthcare

Smallandmediumhealthcareorganizationsare

increasing their technology spending

Focus



on



Healthcare

increasing



their



technology



spending

–Over$10B spentin2008ontelecommunications*

–Practiceslookingtousetechnologytoimprove

efficiencyandmargins

Challenges:

–Cost containment– needtoaccomplishmorein

termsofquality,service,andsupportwithless

resourcesandatlesscost

–Staffshortages– numberofexperiencedmedical

professionalsdwindling,moreexpensivetoattract

andretain

–

Increased competition

–

providers and physicians

Increased



competition

providers



and



physicians



competingforalimitednumberofpatients

Improvingthequalityofcareandincreasing

patientsatisfactionwhilegeneratingprofitable

revenue are key drivers for these firms

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 23

revenue



are



key



drivers



for



these



firms

*‐ source:AMIPartnersstudyonhospitalityfirms–May,2009

AvayaIPOfficeR7.0

Integrating Healthcare Solutions

Fordoctors’offices(physicians,specialists,clinics)

Automatedappointments,pre‐surgical

Integrating



Healthcare



Solutions

reminders,andpost‐dischargefollow‐up

Totalmobilityfordoctorsand/ordelegates

withoutdisclosingcellorhomenumbers

Automatedlabresultreaderand

prescription refill

prescription



refill

Pastdueinvoicereminders

Specialistsarefreetoseamlesslyroam

acrossofficelocations

Forhealthcarefacilities(hospitals,nursinghomes,etc)

On‐sitemobilityandcallroutingforstaff

Scheduledhealthchecks/dailyreminders

Housekeepingstatusforbeds/rooms

Immediatenotificationof911calls

Residentphoneandvoicemailaccess



Call accounting and billing

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.

24

Call



accounting



and



billing

Automatedappointments,pre‐surgical

reminders,andpost‐dischargefollow‐up

AvayaIPOfficeandDevConnect

Designed to Deliver……

Designed



to



Deliver……

ExampleofIntegration:TailoredPatientAlerts

9Computer

Instruments

eIVR

Instruments



eIVR

(US/EMEA)

9DuVoice:DV4/

DV2000

(Global)

DV2000



(Global)

9RSI:ShadowCMS

(Global)

9

Ti

9

Ti

ger

Communications:

HotelPro(EMEA)

© 2011 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya

policy. – Analyst Message testing - 2011 25

AtYourService

Sales Tool Kit…..

Sales



Tool



Kit…..

►EZDemoGetsAMakeover

►UpdatedROICalculator

PItt

•

P

rove

I

nves

t

men

t



Protection

►PressRelease

•CombinedLaunch

•CustomerRef

►

All Collateral and tools

►

All



Collateral



and



tools



updated

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 26

©2010AvayaInc.Allrightsreserved.

ToaccesstheIPOfficeEZDemo:

http://partner.avaya.com/ptlWeb/spCP/CS200611101971125090

AvayaIPOfficeRelease7.0

Summary

Summary

Customer Service

User Experience

Simplicity

•DigitalExpansionModules16

and30port&TCM8

Modules

(

investment

•FocusonHealthcarewith

solutionsdeliveredin

partnershipwithDevConnect

•SupportofNortelDigital(IP

phonesinR6.1)with

consistentuserexperience

Customer

Service

User

Experience

Simplicity

(

protection)

•RJ218portonexpmodules

•BCMtoIPOdatamigration

tool (less installation time)

Partners

•ComplimentsHospitality

focusinR6.1

thankstofeatureparity

•Newpaperlessdigitalphones

95xx(fasterinstallationtime,

sub‐20higherpenetrationrate)

tool



(less



installation



time)

•IPOfficesimplifiedmanager

worldwide(sub‐20market

expansion)

•New96xxGigabitensures

paritywithcompetition(IP

phone,touchscreen,color

screen)

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 2