Microsoft IPO R7 Launch Deck_V7_Feb 11 2011x Avaya IP Office Release 7.0 Sales Presentation

User Manual: Avaya IP Office Release 7.0 Sales Presentation Avaya IP Office s - www.telecomuserguides.com

Open the PDF directly: View PDF PDF.
Page Count: 27

PlannedIPOfficeRelease7.0:Subjecttochange
A
v
aya
IP
O
ffi
ce
R
e
l
ease
7.
0
aya O ce e ease 0
Last updated 28th January
Toda
y
'sA
g
enda
y g
The Road We Have Travelled….
What's new with IP Office Release 7.0
Migration and Investment Protection
Closer look at R7.0
Vertical focus
Wrap
-
up
Wrap
up
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 2
AvayaStrategicPrioritiesforSMEMarkets
Simplicity Customer Service User Experience
Customer
Benefit
Easytounderstand,buyand
finance
SolutionsthathelpSMEs
deliverbettercustomer
i d i
Applicationsthatare
intuitivetouse
serv
i
cean
d
retent
i
on
Channel
Benefit
Seamlessandprofitablefor
channelstolearn,sell,install
and support
Productsthatselland
servicesthatsavetime
Easydeploymentand
abilitytosupportfor
channels
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
and
support
channels
AvayaIPOffice
IP Office 500
5.0
Single, Modular Platform
Scales to 384 users per system, 32 sites
Simple, role-based solutions
4.0 6.0 7.0
MOBILE
WORKER
AGENT POWER
USER
3.0 6.1
PARTNER®IntegrationMerlin Integration BCM, Norstar
Integration Part 1
Avaya AuraTM Integration BCM, Norstar
Integration Part 2
Integral Integration
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 4
WhatYouNeedToKnow
It
sSimple To Learn, Sell or Up
sell
It s
Simple
To
Learn,
Sell
or
Up
sell
Solves Small Business Communication Challenges
USER PRODUCTIVITY
OTHER
OTHER
OPTIONS
Hardware &
Sf
New
GROUP COLLABORATION
Agent SupervisorReceptionist Office
Worker
Mobile
Worker
Power
User
Tele-
Worker
Choose Based on the Number of User Types you Have (One Time Seat License)
S
o
f
tware
Warranty &
Services
Enhanced
IP Office
Essential
Edition
IP Office Preferred Edition
Pre-requisite: Essential Edition
IP Office
Advanced Edition
Pre-requisite: Preferred Ed.
One Edition License Covers All Users on the Server (i.e. Location)
Accessories &
Adjuncts
Enhanced
N
PLATFORM AND PHONES Application
Partners
New
N
ew
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
Communications Server Phones Multi-site Options
5
Financing
Select based on growth projections and # of locations
AvayaIPOfficeRelease7.0
Enhancement Summary
Enhancement
Summary
DigitalPhonesT7000,M7000,Audio
ConferenceUnit
40%to60%
Investment
IPPhone1100/1200expandedfeatures
Modularbayexpansionsupportsupto
Protection
Convergence
8Norteldigitalphones
Expansionchassissupportsupto16or
30Norteldigitalphones
RJ21Connectorsspeedinstallation
Simplifies
Deployment
EssentialEditionEmbeddedVMstorage
DataMigrationManager
minimizing
installtime New!96X1
IPphone
su
pp
ort
IP Office
capacityincreased
Globalsub20offering
pp
New!95xx
Digital
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
IP
Office
Innovation
Professionalvaluepriceddigitalphones
SophisticatedTouchscreenIPPhones
Digital
Phones
AvayaIPOfficeRelease7.0
Delivers Collaboration With 40%
60% Savings
Delivers
Collaboration
With
40%
60%
Savings
For BCM
and
MSeriesandTSeriesphoneintegration
M7000
;
M7100
;
M7208
;
M7310
;
M7324
For
BCM
and
Norstar
Customers&
Ch l
; ; ; ;
T7000;T7100;T7208;T7316(e)
AudioConferenceUnitintegration
Ch
anne
l
sWithDigitalMobileIntegration
T7406E;7420;743X;744x;414x;DMC;AP
Customerscan
keeptheseand
access all the
access
all
the
uniquevalueof
IPOffice
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 7
DefaultDigitalSetFeatures
BCM/Norstar Default Config Phone connected to IP Office
Phoneswillautomaticall
y
confi
g
ureitselfsimila
r
toBCM
/
Norstar
y g
/
Majorityofcommonly usedBCM/Norstarfeaturesavailable
AllIPOffice featurescanbeactivatedbyfeature(e.g.DNDcouldbeFeature
)
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 8
xx
)
NortelIPdeskphones
Expanded Feature Set
Expanded
Feature
Set
BCMIPPhone
Integration
9Remote feature keys; status
idi ti dLCDlbl
Phase2:R7.0
1220 1230 PhaseI:R6.1
i
n
di
ca
ti
on an
d
LCD
l
a
b
e
l
s
(Stimulus emulation)
9Remote definition of LCD feature
key
9Director
y
Access
1140E
1120E
A
uto discovery
and provisioning
Busy Lamp with
Pickup
y
9Call park
9Call pickup
9DND
9Access Voicemail
9
Page
KEM
LCD dLED
9
Page
9Call forward
9Call Log
9Conference
9Message Waiting
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
KEM
for
11xx
LCD
an
d
LED
KEMsfor12xx
Mi
g
ration…..
g
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 10
Let’s show you how!
AvayaIPOfficeRelease7.0
EnablesPhoneInte
g
rationWithNewModules
g
U
p
to4TCMModulesonthe
8
Port TCM
p
IPOfficeServer
Inanymix
Dht d t
8
Port
TCM
Module
D
aug
ht
ercar
d
suppor
t
Upto12DigitalStation
Modules
DS16A
Modules
InanymixofDS16A/30Aand
DS16/30
DS16A
&
DS30A
Ex
p
ansion Modules
p
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
RJ-21 TCM8 and DS16A/DS30 modules
compatible with IP Office 500v2 only
PartnersMigratingBCM/NorstarBase
Now Have Simple Fast Accurate R7 0 Tools
Now
Have
Simple
,
Fast
,
Accurate
R7
.
0
Tools
DMMmigrates:
Phoneextensions
U()
U
sers
(
name
)
•Greetingmessages
• Voicemailmessages
•Spokennames
Di l l
Di
a
l
p
l
an
•Locale
Time
Savings*
Accuracy
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
* Vs manual transfers of the data.
MigrationMadeEasy
IPO
ff
iceCableMana
g
emen
t
ff g
IP Offi 500
Supportswall
mountingof
expansionunit
IP
Offi
ce
500
server
Applicableto
deployments with
DS
deployments
with
oneortwochassis
Forthreeormore
chassis, 19inch racks are
DS
Expansion
Module
•Esthetically pleasing
Cable management
chassis,
19inch
racks
are
commerciallyavailable
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
Cable
management
•Single user install
13
WhatDoesThisAddUpTo?
Proven Investment Protection
Proven
Investment
Protection
Keepthephones,changethecore
hardware
hardware
GrowwithIPOfficeapplicationsandbuilt
in value
in
value
Protectyourinstalledbase!
NumberofUsers 10 30 50 100 200
IPOfficewithphones $4,082 $16,141 $25,280 $44,300 $81,010
ReuseNortelphones $2,500 $9,535 $14,270 $22,280 $35,970
$saving $1,582 $6,606 $11,010 $22,020 $45,040
Protected
Investment
39%
41%
44%
50%
56%
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 14
IP office 500v2, mix of Combo cards, TCM8, DS16A/30A, analog and/or PRI, (and supporting
module(s)) Essential Edition (10 user) Preferred Edition 30 users and above.
Phone Mix 10%1403, 10% 1408, 60% 1416, 10% 9504, 10% 9508
Protected
Investment
39%
41%
44%
50%
56%
Customers:Globalartistbookingagency
150 employees, 5locations, London (HQ), New York, LA, Toronto, and Malmo
150
employees,
5
locations,
London
(HQ),
New
York,
LA,
Toronto,
and
Malmo
¾Investmentprotectioninasystem
viable for the foreseeable future
viable
for
the
foreseeable
future
¾Keepagentsinconstanttouchwith
withoutincurringcellphonecharges
C
hallenge
¾
d i d i ii
¾Conferencebridgetoaccommodate
largenumberofparticipants
Avaya has done agood job of
C
¾
Preserve
d
i
nvestmentma
d
e
i
nex
i
st
i
ng
NortelT7000seriessets
¾Poweruserletsa
g
entslevera
g
eWiFi
Avaya
has
done
a
good
job
of
bringingthefeaturesofour
existingNortelphonestotheIP
Officeplatform,whichmakesthe
transitioneasier.Allofthecodes
a
lue
g g
tomakecallswithoutusingcellular
¾128party,“meetme”conference
bridge allows flexible setup with
arecarriedforward,sothis
makesprogrammingourNortel
phonesverysimple,andusers
cankeepworkingwiththem,
without any added input from IT
V
a
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 15
©2010AvayaInc.Allrightsreserved.
bridge
allows
flexible
setup
with
maximumheadroom
without
any
added
input
from
IT
.
Howie Gold,TheAgencyGroup
ForAllIPOfficeCustomers
New Options to Add Advanced Phones
New
Options
to
Add
Advanced
Phones
Avaya 9608 Avaya 9621G / 9641G Avaya 9504 Avaya 9508
High End, Color Screen
IP Desk phones supported by IP Office 500v1 and v2 only LCD, paperless, Economy
Digital, paperless
8dualLEDbuttons
Upto24
programmed
buttons
FllDl
Touchscreen,color,GigE phones
10emulatedLEDbuttons
upto24programmedbuttons
Customizablefaceplate
Bl t th d d USB (9641G)
4lineLCDDisplay
4DualRed/Green
LEDbuttons
4InteractiveSoftkey
btt
3.8inchLCDDisplay
(181*120)withbacklight.
8DualRed/GreenLED
buttons
4It ti
Sftk
F
u
ll
D
up
l
ex
Speakerphone
Bl
ue
t
oo
th
rea
d
yan
d
USB
(9641G)
FullDuplex Speakerphone
b
u
tt
ons
Upto12programmable
keys
TwoWay
Speakerphone
4
I
n
t
erac
ti
ve
S
o
ftk
ey
button
oUpto24programmable
keys
12buttonexpansion
dl (3)
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
16
mo
d
u
l
es
(
max
3)
FullDuplex
speakerphone
AddsNewRangeOfConferencePhones
Complimenting IP Office Unique Conferencing Capabilities
Complimenting
IP
Office
Unique
Conferencing
Capabilities
Range of sleek professional Full
Range
of
sleek
,
professional
,
Full
DuplexConferencephones
Superior voice quality
Superior
voice
quality
Omnidirectionspeakersand
microphones
ExpansionMicrophones
SIPorAnalog
SDCardforCallRecording
Don’tforgetPreferredEdition!
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 17
RuggedizedhandsetsforDECTR4
Ideal For Industrial Environments
Ideal
For
Industrial
Environments
Ruggedized industrial handsets
Avaya 3740 Avaya 3749
9Shockproof (2 meters)
9Liquid and dust protected
9Intrinsically Safe
High risk areas, mining, refineries, etc
9Black and white Backlight display
9Loudspeaker / hands free
9Four way navigation key
9Color with Backlight
9Bluetooth support for headsets
9Gas and Dust protected
9Position sensor (man down/no
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 18
movement) for integration into security
systems
SimplifiedManagementfor<20Market
Extends to Global Markets
Extends
to
Global
Markets
"SetItandForgetIt"
Keysystemfunctionality
VoiceMailcoverageonall
sets
sets
Upandrunningwithbasic
functionalit
y
in~10minutes.
y
Administrationvia:
PCGUIapplication(SimplifiedManager)
Tele
p
honeUserInterface
(
TUI
)
p()
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 19
CustomerServiceAtTheDesktop
Agent
Gadget
Control
Agent

Gadget
Control
¾Agentshavedesktopcontrolwith
oneXPortalforIPOffice
¾Login/outofHuntgroups
¾ChangeAgentState
¾BusyNotAvailable
¾AfterCallWork
¾EnterReasoncodes
¾VerifiedCallRecordings
¾Messagescanbecheckedfor
evidenceoftampering
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
20
Public SIP Enhancements
Sim
p
lif
y
in
g
Install
,
Greater Choice
pyg ,
TemplateBasedProvisioning
Easy,accurateconfiguration
Cff i libl l
C
ostE
ff
ect
i
ve,F
l
ex
ibl
eDep
l
oyments
Takeadvantageofdifferentrateplans
Multi
p
leSIPtrunksde
p
lo
y
edtosin
g
leIP
ppy g
address
MoreChoicefromyourServiceProvider
‘CodecLockdown’givesyougreater
flexibilityoniTSPimplementations
Transparent Fax over G 711
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
Transparent
Fax
over
G
.
711
21
Focuson:DevConnectPartners
Innovative solutions to penetrate new markets, drive revenue
Innovative
solutions
to
penetrate
new
markets,
drive
revenue
;Opportunitiesfornew
marketsnotcurrently
accessiblewithIPOffice
;Differentiatesyou from
your competition
;
Improve margins
;
Improve
margins
;Increaseyourchancesto
win!
WhatthismeansforPartners
9Increasedrevenueopportunity
9Im
p
rovedmar
g
insfromsoftware
p g
9Repeatablebusiness(verticals)
9Takesharefromcompetition
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 22
©2010AvayaInc.Allrightsreserved.
AvayaIPOfficeR7.0
Focus on Healthcare
Smallandmediumhealthcareorganizationsare
increasing their technology spending
Focus
on
Healthcare
increasing
their
technology
spending
Over$10B spentin2008ontelecommunications*
Practiceslookingtousetechnologytoimprove
efficiencyandmargins
Challenges:
Cost containment– needtoaccomplishmorein
termsofquality,service,andsupportwithless
resourcesandatlesscost
Staffshortages– numberofexperiencedmedical
professionalsdwindling,moreexpensivetoattract
andretain
Increased competition
providers and physicians
Increased
competition
providers
and
physicians
competingforalimitednumberofpatients
Improvingthequalityofcareandincreasing
patientsatisfactionwhilegeneratingprofitable
revenue are key drivers for these firms
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 23
revenue
are
key
drivers
for
these
firms
*‐ source:AMIPartnersstudyonhospitalityfirms–May,2009
AvayaIPOfficeR7.0
Integrating Healthcare Solutions
Fordoctors’offices(physicians,specialists,clinics)
Automatedappointments,presurgical
Integrating
Healthcare
Solutions
reminders,andpostdischargefollowup
Totalmobilityfordoctorsand/ordelegates
withoutdisclosingcellorhomenumbers
Automatedlabresultreaderand
prescription refill
prescription
refill
Pastdueinvoicereminders
Specialistsarefreetoseamlesslyroam
acrossofficelocations
Forhealthcarefacilities(hospitals,nursinghomes,etc)
Onsitemobilityandcallroutingforstaff
Scheduledhealthchecks/dailyreminders
Housekeepingstatusforbeds/rooms
Immediatenotificationof911calls
Residentphoneandvoicemailaccess
Call accounting and billing
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
24
Call
accounting
and
billing
Automatedappointments,presurgical
reminders,andpostdischargefollowup
AvayaIPOfficeandDevConnect
Designed to Deliver……
Designed
to
Deliver……
ExampleofIntegration:TailoredPatientAlerts
9Computer
Instruments
eIVR
Instruments

eIVR
(US/EMEA)
9DuVoice:DV4/
DV2000
(Global)
DV2000
(Global)
9RSI:ShadowCMS
(Global)
9
Ti
9
Ti
ger
Communications:
HotelPro(EMEA)
© 2011 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya
policy. – Analyst Message testing - 2011 25
AtYourService
Sales Tool Kit…..
Sales
Tool
Kit…..
EZDemoGetsAMakeover
UpdatedROICalculator
PItt
P
rove
I
nves
t
men
t
Protection
PressRelease
CombinedLaunch
CustomerRef
All Collateral and tools
All
Collateral
and
tools
updated
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 26
©2010AvayaInc.Allrightsreserved.
ToaccesstheIPOfficeEZDemo:
http://partner.avaya.com/ptlWeb/spCP/CS200611101971125090
AvayaIPOfficeRelease7.0
Summary
Summary
Customer Service
User Experience
Simplicity
DigitalExpansionModules16
and30port&TCM8
Modules
(
investment
FocusonHealthcarewith
solutionsdeliveredin
partnershipwithDevConnect
SupportofNortelDigital(IP
phonesinR6.1)with
consistentuserexperience
Customer
Service
User
Experience
Simplicity
(
protection)
RJ218portonexpmodules
BCMtoIPOdatamigration
tool (less installation time)
Partners
ComplimentsHospitality
focusinR6.1
thankstofeatureparity
Newpaperlessdigitalphones
95xx(fasterinstallationtime,
sub20higherpenetrationrate)
tool
(less
installation
time)
IPOfficesimplifiedmanager
worldwide(sub20market
expansion)
New96xxGigabitensures
paritywithcompetition(IP
phone,touchscreen,color
screen)
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 2

Navigation menu