BMI Agent Quick Reference Guide
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ABOUT US COMPLETE COVERAGE BILLING POLICYHOLDER SERVICES AGENT SERVICES AGENT QUICK REFERENCE GUIDE VERSION TWO HBA MEMBERSHIP (NC ONLY) 2019 BOUT US ABOUT US COMPLETE COVERAGE BILLING ABOUT US POLICYHOLDER SERVICES AGENT SERVICES HBA MEMBERSHIP (NC ONLY) ABOUT US COMPLETE COVERAGE BILLING POLICYHOLDER SERVICES ALL THAT OUR CUSTOMERS DO IS ALL THAT WE DO, TOO. Builders Mutual values its responsibility to protect residential, commercial, and trade contractors and offers unparalleled service and relationships. Headquartered in North Carolina, Builders Mutual provides insurance coverage exclusively to the construction industry throughout the Mid-Atlantic and Southeast. It’s not just our specialty. It’s all we do. We have a history with the North Carolina Home Builders Association and maintain strong partnerships with various industry associations. From the groundbreaking to the ribbon cutting, we stand by our customers, helping them avoid risks and ensuring they enjoy a job well done. AGENT SERVICES HBA MEMBERSHIP (NC ONLY) ABOUT US Builders Mutual provides a complete range of coverage options for residential, commercial, and trade contractors, including: • Crime • Auto • Builders Risk • Umbrella The following coverage options are available for contractors in Florida: • • Workers’ Compensation General Liability* • • Inland Marine* Umbrella* MARKET FOOTPRINT JOB-SITE SAFETY INSTITUTE The Job-Site Safety Institute (JSI) is a nonproﬁt organization that was founded and initially funded by Builders Mutual as a research and educational organization dedicated to eliminating job-site-related injury and death in the construction industry. The JSI vision is to provide practical safety solutions that save lives. Incorporated in 2014, JSI brings together educational institutions and industry leaders to help increase awareness of construction site dangers. The research conducted by JSI will produce studies that guide safety practices, set new standards, and inﬂuence worker behavior on job-sites. NOTE Florida-domiciled operations must be written by Florida resident agents. For Georgia risks, please contact your Underwriter. POLICYHOLDER SERVICES Builders Mutual partners with more than 700 independent agencies spread across Florida, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, and Virginia. We can also provide coverage in Georgia and Washington, D.C. Ofﬁcial Safety Sponsor of National Association of Home Builders Diamond Sponsor of North Carolina Home Builders Association Premier Partner of Home Builders Association of Virginia Premier Partner of Home Builders Association of South Carolina Premier Partner of Home Builders Association of Tennessee Bronze Sponsor of Maryland Building Industry Association Corporate Sponsor of Hispanic Contractors Association of the Carolinas Corporate Sponsor of Associated Builders and Contractors, Carolinas Chapter Strategic Partner of Appalachian State University Brantley Risk & Insurance Center BILLING *Builders Mutual’s focus in Florida is Workers’ Compensation. GL, Inland Marine, and Umbrella are reserved for best-in-class risks with exceptional historical performance. Contact your Underwriter or Territory Manager to discuss consideration on specific accounts. Sponsorships COMPLETE COVERAGE • Workers’ Compensation • Commercial Package Policy • General Liability • Property • Inland Marine Builders Mutual maintains sponsorships with several builder and trade associations to show our dedication to the industry we serve. Since many of our employees are highly involved in these organizations and often serve on boards and special committees, these sponsorships represent more than a ﬁnancial commitment; they’re also chances to get involved. ABOUT US COMPLETE COVERAGE FOR CONTRACTORS INDUSTRY PARTNERSHIPS A (Excellent) rating by A.M. Best Company AGENT SERVICES Builders Mutual is focused on the longevity of our company and our ability to serve our customers now and in the years to come. HBA MEMBERSHIP (NC ONLY) To ensure faster processing and response times, use the following email addresses: firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com CUSTOMER CONTACT CENTER 800-809-4859 Available Monday through Friday, 8 a.m. to 6 p.m. EST. KEY CONTACTS Builders Mutual understands that insurance is a business built on relationships. We believe in taking a collaborative approach to writing new business, renewing accounts, and servicing policies. Contact us today! We are ready to provide support and help you grow your business. Claims Mailing Address Builders Mutual Insurance Company 5580 Centerview Drive Raleigh, NC 27606 Builders Mutual Insurance Company PO Box 150006 Raleigh, NC 27624-0006 CLAIMS To Report a Claim Call 800-809-4862 to be connected with a representative. Email noticeoﬂoss@bmico.com BILLING Physical Address COMPLETE COVERAGE For more than 30 years, Builders Mutual has returned dividends to eligible Workers’ Compensation policyholders who put safety ﬁrst. The total has surpassed $55 million. We continue to provide ﬁnancial stability to our policyholders and show steady, controlled growth as a company. This dividend return is one way to recognize the strong results of both our policyholders and our company. ABOUT US IMPORTANT EMAILS Since 1984 Main Mailing Address Builders Mutual Insurance Company PO Box 150005 Raleigh, NC 27624-0005 Fax 919-227-0204 State-speciﬁc claims forms are also available in the Claims Center. SALES & UNDERWRITING Your Territory Manager is the primary liaison between your agency and Builders Mutual and will serve as a trusted advisor to help you meet your sales goals. Your ASR will process quotes and issue new business, endorsements, and renewals. Your ASR works closely with your assigned Express Account and Mid-Market UWs to provide fast, accurate service. Express Account Underwriter (UW) Large Account Underwriter (UW) Your Express Account UW will work with you on accounts up to $400,000 in payroll and up to $4 million in subcontracted costs. For construction accounts over $250,000 in premium, your Large Account UW will work with you to deliver the same great coverage options and competitive rating that you are accustomed to with your mid-market accounts, bundled with tailored services to support the unique needs of large contractors. Mid-Market Underwriter (UW) Your Mid-Market UW will work with you on accounts over $400,000 in payroll and over $4 million in subcontracted costs. For individual employee contact information, log in to buildersmutual.com and click on Your Support Team. To Manage Claims Call Claims Support 800-809-4861 AUDIT Call the Customer Contact Center at 800-809-4859 Email us at firstname.lastname@example.org Visit buildersmutual.com/audit and click on Find an Auditor for contact information for Builders Mutual auditors in your area. RISK MANAGEMENT Visit buildersmutual.com/RM for speciﬁc Risk Management contact information. HBA MEMBERSHIP (NC ONLY) Agency Service Rep (ASR) AGENT SERVICES Territory Manager POLICYHOLDER SERVICES Visit the Builders Mutual Claims Center at buildersmutual.com/claims to report a claim online. ABOUT US CLASSIFICATION BUILDERS MUTUAL APPETITE GUIDE APPETITE GUIDE As a niche carrier dedicated to the construction industry, our target market includes construction and construction-related classes. The ratings in our Appetite Guide should be used as a general reference. When in doubt about a particular risk, consult your Underwriter prior to binding coverage. Any classiﬁcation not listed should be considered as Undesirable. For incidental employee exposures outside our footprint (DC, FL, GA, MD, MS, NC, SC, TN, and VA), coverage is available. Please speak with your Underwriter for details. The following 10 Workers’ Compensation classes continue to represent the top-performing trades and have a proven history of solid performance with Builders Mutual. 6217 Excavation 5437 Carpentry - Interior Trim 5478 Floor Covering 5645 Carpentry - Residential 5479 Insulation 5102 Door/Sash Erection 5474 Painting or Paperhanging 5190 Electrical Wiring 5551 Rooﬁng *post-survey at Underwriter’s discretion **pre-survey required *post-survey at Underwriter’s discretion **pre-survey required In Florida, pre-surveys are required on framing, roofing, siding, P Preferred C Considered U Undesirable CLASSIFICATION BUILDERS MUTUAL APPETITE GUIDE General Liability Comm. Auto Property Air Conditioning Systems or Equipment – Dealers or Distributors and Installation, Servicing or Repair P P P P P Appliances and Accessories Installation, Servicing or Repair – Commercial (Contact your Underwriter) C C C C C Appliance Installation, Servicing Or Repair - Household C C C C C Architectural or Engineering Firm (as a governing class) N/A U U U U Associations – HBA (No Habitat for Humanity) N/A P P P P Automatic Sprinkler Installation & Drivers – Fire Suppression N/A C U C Building Material Dealer – no repairs, no sales of used items N/A U U Burglar Alarm/Security System Installation or Repair & Drivers – No Monitoring N/A P U Cabinet Works w/Power Driven Machinery N/A C Cabinets/Vanities – No Power Woodworking N/A P Cable TV & Telephone Service Connection (customer’s premises only) – WC considered only if no overhead work – including no pole climbing and no work from ladder or bucket truck Cable/Phone/Intercom Installation (Communication Equipment Installation) – Limited height exposure; no pole to pole, limited work from ladder or bucket truck, no line contractors – TV & Telephone Service Connection (Contact your Underwriter) * N/A C C ** C ** P * * C C * * P * P Carpentry – Modular Housing, Not Mobile Homes (For Trade, contact your Underwriter) C ** C ** C ** C C * C * C Carpentry – Remodeler – No Fire or Water Restoration or Major Renovation; Limited Scope N/A P P P P Carpentry – Residential; includes new construction (single-family dwellings 3 stories or less), additions, decks, porch/patio enclosures and remodelers (For Trade, contact your Underwriter) P P P P P Carpentry – Siding P Carpentry Installation of Cabinet Work or Interior Trim; Countertop and Cabinet Installation; hardwood ﬂoor ﬁnishing and installation P P P P P Carpentry Multi-Family Dwellings 3 Stories or Less (For Trade, carpentry not involving building structures. Contact your Underwriter.) (Applies in DC, FL, and VA only for Workers’ Comp.) P P P P P Carpentry NOC (For Trade, carpentry not involving building structures) P * * N/A P * P * P * P ** * P * P * P * P * C ** C ** C ** C ** Carpet/Floor Covering Installation – (WC binding authorized only if no unins. subs used) P * P * P * P * P * Carpet, Rug, Furniture Upholstery Cleaning – On Customer’s Premises P * P * P * P * P * Ceiling Installation Suspended Acoustical – other than metal P P P P P Ceiling Installation Suspended Acoustical – metal P P P P P N/A C C C C Concrete – Floors, Driveways, or Sidewalks P P P P Concrete Construction NOC – 3 stories or less C ** C ** * C ** Concrete Construction Residential – footings and foundations; no foundation repair P * P * P Central Vacuum Systems – Residential P * C ** C P * P ** N/A C Conduit Construction Including Drivers N/A C ** C ** C ** C ** C Debris Removal – in connection with construction operations only, no building demolition work N/A C * C * C * C * U U Door Installation P P P P Drywall/Sheetrock Contractor P Electrical Apparatus Installation – within buildings; no work above 480 volts and/or no industrial work. C ** ** C C C ** P * * C C * * C * C * C P C P P P P * P P P Electrical Contractor – no work above 480 volts and/or no industrial work. P P * P P P Excavating Contractor – Commercial or Multi-Occupancy Structures, no logging/tree removal or demolition P * P * P * C P * Excavating Contractor – Single Family Dwellings, no logging/tree removal or demolition P * P * P * C P * Garage Doors – Wood Gas Construction Glazier Away From Shops & Drivers N/A * P * * P * Executive Supervisors Construction Manager Construction Superintendent (Single Family Dwellings) * C P Fence Installation and Repair N/A ** Concrete Power Washing – no height exposure P * P P * P P U P P P P * P * P * P * P * P * P N/A U U U U C * C * C * C * * * P * C * HBA MEMBERSHIP (NC ONLY) Cable TV & Telephone Service Connection (line construction work) – WC considered only if no overhead work – including no pole climbing and no work from ladder or bucket truck C ** * AGENT SERVICES Workers’ Comp. P P POLICYHOLDER SERVICES Trade Contractor Property Carpentry – Framing (No new ventures) Carpentry Shop Only & Drivers drywall, masonry, concrete and other high-hazard classes. Comm. Auto BILLING 5403 Carpentry - NOC Commercial General Liability COMPLETE COVERAGE Best Performing Workers’ Compensation Classes Workers’ Comp. ABOUT US Trade Contractor CLASSIFICATION BUILDERS MUTUAL APPETITE GUIDE Grading Contractor – no logging/tree removal or demolition P * Workers’ Comp P * General Liability P * Comm. Auto Property C P * BUILDERS MUTUAL APPETITE GUIDE Trade Contractor Workers’ Comp General Liability Comm. Auto Property Real Estate Agent; only undesirable as a governing class and not in conjunction with a carpentry or construction code N/A U U U U U U U U Handyperson (Contact your Underwriter) C C C C C Remodeler – No Fire or Water Restoration or Major Renovation; Limited Scope N/A P P P P Home Furnishings Installation P P P P P Real Estate Appraiser C U C C N/A N/A C U U U Retail Dealers N/A U U U U HVAC Equipment Dealers or Distributors & Installation, Servicing or Repair P P P P P Rooﬁng Contractor – consult Underwriting Guidelines N/A C C P P P P Septic Tanks N/A ** C ** C P ** C ** C Insulation (Organic or Plastic in Solid State; Includes Foam) ** C * Interior Designers (For Trade, contact your Underwriter) P P P P P Iron or Steel Erection Construction of Dwellings 2 Stories C Home Inspectors C ** C ** C ** C ** N/A C ** C ** C ** C ** Iron Works Fabrication – Ornamental N/A Irrigation/Drainage System N/A C ** C ** C ** C ** C ** C ** C ** C ** Iron or Steel Fabrication Shop – Railings, balconies, ﬁre escapes, staircases ** C C C C C Landscaping Gardening & Drivers (No DOT work) P P P P P N/A C C C C Lathing & Drivers Septic Tank Cleaning C C C C C Septic Tank Installation/Service & Repair C C ** C ** C ** C ** C ** C ** C Sewer Construction All Operations & Drivers ** C ** Sheet Metal Works – Outside (Sheet Metal Shop/Install) P P P P P Siding P * P * P * P * P Spa/Whirlpool Installation P P P P P ** C ** C ** P * ** C ** ** C ** C ** C ** C ** C ** C ** P * C ** C ** Stone Cutting/Polishing Stone/Brick/Masonry Contractor N/A P * Street/Road Construction: Paving or Repaving and Drivers – Residential-related; No Freeways, Highways or Major Metro Areas; no bridge/tunneling work N/A Stucco Contractor – No Application of Waterproof Sealants P C * C * C * C * C * Masonry Contractor – less than 3 stories P * C ** P * C * C * Metal Erection Decorative or Artistic, Door, Door Frame or Sash Erection C ** C ** C ** C ** C ** Metal Erection in the construction of dwellings not exceeding 2 stories C ** C ** C ** C ** C ** Swimming Pool Servicing (No Construction) Metal Erection – Non-Structural C ** C ** C ** C ** C ** Telephone Cable Installation – (WC considered only if no overhead work including no pole climbing and no work from ladder or bucket truck) N/A Telephone or Fire Alarm Line Construction & Drivers U U U Nursery – Plants N/A U U U U Ornamental Metal Works (for Trade, Decorative or Artistic) N/A C C ** P * P * P * C Painting/Paper Hanging – Interior ** P * P * P * C * P * ** P * P * P * Paper Hanging & Drivers – No Painting P P P P P Pest Control N/A P U U U Phone/Cable/Intercom/Wireless – Residential Installation; No height exposure N/A P P P P Pile Driving N/A C Plastering NOC & Drivers C C C C C Plumbing Contractor – No Sprinkler Installation (Commercial – No boiler work) P P C P P Plumbing Contractor – No Sprinkler Installation (Residential) P P P P P Power Washing – Decks and Houses N/A C C C C Project or Construction Manager N/A P U P P Property Management N/A C C C C Painting – Exterior – less than 3 stories P Painting – Shop Only P * * ** C ** C ** P P ** P C Surveying/Land Planning Contractor N/A C C C C Swimming Pool Construction – Above Ground N/A * C * U C * * C * * C * C * C * C * C * N/A C * C * C * C * P P P P P N/A U U U U Tile, Stone, Mosaic or Terrazzo Work Interior Construct Only ** ** * C Tree Removal Water Main Construction – Residential Only; no gas construction C C * ** C C C C ** C ** C ** C ** * C * C * Waterprooﬁng Contractor – Commercial (WC considered only if no work at height, such as from ladders, scaffolds, harnesses, boom/bucket lifts, etc.) N/A C * C Welding or Cutting NOC & Drivers N/A C ** U C C Wholesale Dealer/Distributor – Construction-Related Only N/A U U U U HBA MEMBERSHIP (NC ONLY) U C * AGENT SERVICES N/A * C * C ** POLICYHOLDER SERVICES Lawn Maintenance Millwright Work NOC & Drivers Including HVAC – No industrial machinery or repair; any crane operation conducted by insured must be through insured subcontractors * BILLING Janitorial Services – Construction-related (No residential or ofﬁce janitorial services) C COMPLETE COVERAGE N/A Gutter Installation ABOUT US Trade Contractor CLASSIFICATION COMPLETE ABOUT US COMPLETE COVERAGE COVERAGE BILLING COMPLETE COVERAGE POLICYHOLDER SERVICES AGENT SERVICES HBA MEMBERSHIP (NC ONLY) ABOUT US MULTI-LINING ACCOUNTS At Builders Mutual, we are here to help you provide the best products to your customers. Our full suite of coverages is designed speciﬁcally for the construction industry. WORKERS’ COMPENSATION SAFETY PAYS • The Workers’ Compensation policy must be active on January 1 of the distribution year • The policy must have maintained 24 months of consecutive coverage • The policyholder’s loss experience must be less than 50% With underwriting approval, we offer ﬂat and variable dividend plans for eligible policyholders. Flat Dividend Plan Any dividend for which the account may be eligible according to the plan selected at policy inception. See agency manual for ﬂat dividend table. Variable Dividend Plan Builders Mutual offers two General Liability (GL) products: our Trade Contractor Program and our Standard General Liability policy. Both of these GL products include the General Liability Enhancement Endorsement. The common coverages needed to issue a Certiﬁcate of Insurance, and to comply with most construction contractual insurance requirements, are included in every GL policy we issue – at no additional charge. During quoting in Builders Online Business, a short series of questions will be asked that will determine whether the risk qualiﬁes for the Standard GL or Trade Contractor Program. TRADE CONTRACTOR PROGRAM With our Trade Contractor Program, policyholders enjoy a lower composite rate with no maximum payroll limitation. The policy does not include the exclusion for damage to work performed by subcontractors on your behalf (CG2294). The corresponding Commercial Umbrella policy does not include the same exclusion (CU2264). Trade Contractor Eligibility Three years of prior experience desired Minimum annual payroll, per individual, owner, partner, or ofﬁcer, varies by state AGENT SERVICES Any dividend for which the account may be eligible shall vary according to the premium size and actual loss experience during the subject policy period. For examples, see agency manual and variable dividend table. GENERAL LIABILITY POLICYHOLDER SERVICES FLORIDA-SPECIFIC DIVIDEND OPTIONS Review your Agency Snapshot report and work with your Territory Manager to multi-line your existing customers’ accounts with Builders Mutual. BILLING Builders Mutual consistently returns dividends to eligible policyholders who put safety ﬁrst. The dividend distribution is based on the ﬁnancial results of each year, and while a dividend distribution is not guaranteed, traditional eligibility criteria are listed below: Multi-lining accounts isn’t just a good idea. It is shown to be more effective for retaining accounts and measuring loss ratio. We compared results from the last four operating years and discovered that multi-line accounts perform 5.6% better in retention and 6.1% better in loss ratio than mono-line accounts. Would you like to grow your book of business? Multi-lining with Builders Mutual is something to consider. COMPLETE COVERAGE For residential, commercial, and trade contractors, a Builders Mutual Workers’ Compensation insurance policy protects a company’s most valuable asset – its employees. Accidents happen, and when they do, you want an insurance company focused on getting injured workers the medical care and rehabilitation they need to get back on the job-site. Our enhancement endorsements add coverages that make COI issuance a breeze. We are pleased to offer these enhanced coverages for General Liability, Property, and Auto policies. Exterior operations must be three stories or less Subcontract less than 25% of work HBA MEMBERSHIP (NC ONLY) Subject to underwriting eligibility criteria GENERAL LIABILITY COVERAGE Continued As we work with you to multi-line accounts and grow your book of business, we are pleased to offer these enhancement endorsements for General Liability, Property, Auto and Hired Auto, and Non-Owned Liability policies. Duties in the Event of Occurrence, Offense, Claim, or Suit Included Primary and Non-Contributory – Other Insurance Condition Included ABOUT US COVERAGE ENHANCEMENTS GENERAL LIABILITY ENHANCEMENT ENDORSEMENT AVAILABLE IN ALL STATES This form is automatically added to all General Liability and Trade Contractor policies at no charge. GENERAL LIABILITY COVERAGE AUTO ENHANCEMENT ENDORSEMENT NOT AVAILABLE IN FLORIDA This form is automatically added to all Auto policies at no charge. Bodily Injury – Mental Anguish Included Off-Premises Care, Custody, or Control Coverage $25,000 Incidental Medical Malpractice Included Amendment of Insured Contract Deﬁnition Included AUTO ENHANCEMENT ENDORSEMENT COVERAGE Liberalization Clause Included Blanket Additional Insureds Unintentional Failure to Disclose Hazards Included Employee Hired Auto: Lost Keys of Others $500 Occurrence/$1,500 Aggregate • Liability Included Medical Payments $15,000 • Physical Damage Included Broadened Mobile Equipment* Included Limited Liability Company as an Insured Included Newly Formed or Acquired Organizations Included Newly Acquired or Formed Entities Included Non-Owned Aircraft Included Supplementary Payments: Watercraft Coverage Enhancement Included • Bail Bonds $3,000 Aggregate Limits Per Project Included • Reasonable Expenses Due to Our Request $500 Per Day Personal and Advertising Injury – Electronic Publication Included Hired Autos Physical Damage: Lesser of $50,000 or ACV* • Loss of Use $75 Per Day/$750 Per Loss Property Damage Liability – Borrowed Equipment $25,000 $75 Per Disablement/$300 Supplementary Payments (Bail Bonds) Enhancement $5,000 Towing and Labor Private Passenger Types/“Light Trucks” $150 Per Disablement/$300 Damage to Premises Rented to You Limit $500,000 Other than Private Passenger Types/“Light Trucks” Knowledge of an Occurrence, Claim, or Suit Included Personal Effects $500 Voluntary Property Damage Coverage $5,000 Occurrence/$10,000 Aggregate Waiver of Transfer of Rights of Recovery Against Others Included Transportation Expenses – All Vehicle Types Issuing certiﬁcates of insurance is made easy with automatically included Blanket Additional Insureds and Waiver of Subrogation. Primary non-contributary is built into the Auto enhancement form. Additional coverages designed speciﬁcally for the contractor are highlighted below. Included $5,000 Rental Reimbursement: • Private Passenger Types/“Light Trucks” *NOTE VA $20/day, $600 max. $75 Per Day/$750 Per Occurrence HBA MEMBERSHIP (NC ONLY) • Return of Stolen Auto AGENT SERVICES $75 Per Occurrence/$750 Total POLICYHOLDER SERVICES • Temporary Transportation BILLING *NOTE In VA, street cleaning is considered an auto, not mobile equipment. COMPLETE COVERAGE The most common coverages needed to issue a Certiﬁcate of Insurance for contractors are included with our enhancement endorsement, as shown in the highlights below. The Blanket Additional Insured – Ongoing and Blanket Additional Insured – Completed Ops/Products are also automatically attached to all GL policies, making COI issuance easier than ever! Electronic Equipment Included Loan/Lease Gap Coverage Included Glass Repair* PROPERTY ENHANCEMENT COVERAGE Continued $250,000 Comprehensive Deductible Waived Valuable Papers and Records – Cost of Research $30,000 Waiver of Subrogation Included Property Off Premises $20,000 Unintentional Omissions** Included Non-Owned Detached Trailers $10,000 Outdoor Fences $10,000 Outdoor Signs $10,000 Outdoor Trees, Shrubs, and Plants (Subject to a $1,000 Per Item Limitation) $10,000 Radio and Television Receiving Equipment $10,000 Refrigerated Property $10,000 *NOTE Not included in SC enhancement, as SC is a zero deductible state for glass claims. **NOTE Not included in VA enhancement; this is automatically included in policy. OPTIONAL CGL HIRED AUTO AND NON-OWNED AUTO LIABILITY ENDORSEMENT AVAILABLE IN ALL STATES This form can be added to a Standard or Trade Contractor General Liability policy for a ﬂat fee of $200. • Make your contractor happy with just one policy and one bill. PROPERTY ENHANCEMENT With Business Income and Extra Expense This form is automatically added to all Property policies at no charge. Business Income and Extra Expense is now included on a 12-month actual loss sustained (ALS) basis. At Underwriter’s discretion for certain class codes, ALS may not be available. Additional coverages designed speciﬁcally for contractors are highlighted below. PROPERTY ENHANCEMENT COVERAGE • Loss to the Undamaged Portion of the Building Included • Demolition Costs $50,000 • Increased Cost of Construction $50,000 Pollutant Cleanup and Removal $25,000 Property In Transit $25,000 Backup of Sewers and Drains $25,000 Contractors’ Tools and Equipment and Equipment of Others $5,000 • Tools in a Locked Vehicle $1,000 Accounts Receivable $25,000 Claim Data Expense $25,000 Computers and Media $25,000 Fine Arts $25,000 $10,000 Installation Property $25,000 Brands and Labels $25,000 Employee Theft (Including Forgery or Alteration) $25,000 Computer Fraud $25,000 Lock Replacement $5,000 Money, Securities, and Stamps (Inside/Outside) $5,000 Electronic Data* $2,500 Business Income and Extra Expense – Actual Loss Sustained Valuation: • Fabricator’s/Manufacturer’s Selling Price Valuation Included • Replacement Cost Valuation for Personal Property of Others $10,000 Fire Extinguisher Recharge Expense $5,000 Fire Department Service Charge $5,000 AGENT SERVICES Arson, Theft, and Vandalism Reimbursement POLICYHOLDER SERVICES NOT AVAILABLE IN FLORIDA Ordinance or Law Coverage: BILLING • As long as the insured has no existing Commercial Auto policy, simply add this form to the existing General Liability policy. COMPLETE COVERAGE Newly Acquired Location – Business Income and Extra Expense ABOUT US AUTO ENHANCEMENT COVERAGE Continued *NOTE Not included in VA enhancement; this is automatically included in policy. • Building $1,000,000 • Personal Property $500,000 HBA MEMBERSHIP (NC ONLY) Newly Acquired or Constructed Property: NOT AVAILABLE IN FLORIDA This form can be added to Property policies to upgrade coverage for a $250 charge. UPGRADED COVERAGE HIGHLIGHTS Property Off Premises $50,000 Property in Transit $50,000 Backup of Sewers and Drains $50,000 Contractors’ Tools and Equipment and Equipment of Others: $10,000 • Tools in a Locked Vehicle $5,000 Accounts Receivable $50,000 Installation Property $50,000 Lock Replacement $10,000 Money, Securities, and Stamps (Inside/Outside) $10,000 Waiver of Subrogation Add using form WC 000313. No Charge WC Blanket Waiver of Subrogation Add using form WC 9801. NC and FL add using form WC 000313. No Charge WC Notice of Cancellation Add using form WC 3206 in NC. WC 9900 10 01 for all other states. No Charge GL Enhancement Automatically added form CG 7051. No Charge VA – CG 7055 Provides coverage for: • Aggregate Limits Per Project • Primary Non-Contributory • Waiver of Subrogation Please review enhancements for further coverages and limits. GL Hired Auto and Non-Owned Liability Add using form CA 7049. GL Waiver of Subrogation Add the certiﬁcate holder speciﬁcally if the blanket version in the the enhancement listed above is not acceptable. $250 GL Named Additional Insured Ongoing Operations Add a certiﬁcate holder with form CG 2010. $50 Our new umbrella rating is not available online. Please note these important underwriting guidelines when submitting an application: Products-Completed Operations Add a certiﬁcate holder with Builders Mutual form CG 7026. $25 CG 2037 is also available. $250 Builders Mutual only charges on the ﬁrst ﬁve CG 2010 and CG 2037 forms per policy. GL Blanket Additional Insured Both automatically included with Enhancement CG 7051. No Charge Ongoing Operations Automatically added to every policy using form CG 7034 (CG 2010 equivalent). GL 30-Day Notice of Cancellation Products-Completed Operations Automatically added to every policy using form CG 7024 (CG 2037 equivalent). No Charge Can be added to policies with good payment history using form IL 6006. No Charge AGENT SERVICES • The Umbrella policy limit can be written up to $10 million. • The minimum retained limit is $10,000. • The General Liability policy must be written with Builders Mutual with minimum limits of $1,000,000 per occurrence and $2,000,000 aggregate. • Underlying coverage minimum requirements include $1,000,000 Commercial Auto Combined Single Limit and 500/500/500 for Employer’s Liability. • Commercial Auto and Employer’s Liability may be written by an AM Best A (Excellent) rated company with a ﬁnancial rank of VII as long as the policy is written on an ISO form. • Concurrent policy expiration dates are mandatory for the Umbrella and General Liability policies. Concurrency in Workers’ Compensation, Employer’s Liability, and Commercial Auto policies is preferred. • An Umbrella Policy Minimum Premium Chart is included online in Rule 39 of the Umbrella Additional Rules sections. • Paired with the GL policy when no commercial auto policy exists. Will eliminate a bill and streamline coverage. POLICYHOLDER SERVICES UMBRELLA PRODUCT ENHANCEMENT HIGHLIGHTS $200 BILLING $50,000 WC COMPLETE COVERAGE Valuable Papers and Records – Cost of Research MOST COMMONLY USED FORMS ABOUT US PROPERTY ENHANCEMENT PLUS With Business Income and Extra Expense HBA MEMBERSHIP (NC ONLY) COMPLETE COVERAGE ABOUT US MOST COMMONLY USED FORMS Continued Auto Enhancement Automatically added form CA30 00 (CA 30000714sc for SC). No Charge SC – CA 30000714sc VA – CA 30 00 07 14VA Please review enhancements for further coverages and limits. We offer both reporting form and One-Shot options. 30-Day Notice of Cancellation Can be added to policies with good payment history using form IL 6006. No Charge Auto Named Additional Insured Can add using form CA 2048. No Charge Property Property Enhancement Standard Property Enhancement with Business Income and Extra Expense. Automatically attached. No Charge Builders Mutual targets Residential, Commercial, Model Homes, and Remodeling with our Enhanced Builders Risk One-Shot. We will write up to $5 million residential and $15 million commercial. Looking for a fast response? Complete an EBR One-Shot policy today. The EBR One-Shot is written online via BOB, and when criteria are met for straight-through processing, the agent can immediately print a Certiﬁcate of Insurance with the policy number. Risks that meet the criteria listed below will go straight through. No paper applications must be submitted. However, signed applications must be kept in the agent’s ofﬁce. • Less than $3 million • Protected classes 1-8 • No wind exposure • New construction • No Builders Risk losses • No earthquake coverage requested • No more than one building per location When special circumstances apply, the homeowner can be listed as the ﬁrst named insured. Contact your Underwriter for more details. HBA MEMBERSHIP (NC ONLY) Please review enhancements for further coverages and limits. $250 AGENT SERVICES • Valuable Papers and Records (Cost of Search) • Property Off Premises – Property in Transit • Accounts Receivable – Installation Property • Backup of Sewer and Water • Contractors’ Tools and Equipment and Equipment of Others • Money, Securities, and Stamps (Inside/Outside) • Lock Replacement ENHANCED BUILDERS RISK ONE-SHOT POLICYHOLDER SERVICES Provides the following: • Business income and extra expense – 12-month ALS • Installation property • Contractors’ tools and equipment of others • Backup of sewers and drains • Property in transit Provides higher limits on 10 additional coverages beyond those offered in the standard enhancement including: MONTHLY REPORTING Builders Risk reporting forms are currently available for residential builders with more than 10 starts a year. We offer monthly reporting with a monthly rate or an annual rate. For a builder with an average project completion of four months or less, the monthly rate is the best option. Each month, the insured reports the existing homes still under construction, the homes that have been completed, and any new locations. Coverage begins and continues according to the monthly report. Since reporting form ratings are not available online, please contact your Underwriter for a quote. SC, TN – IL1601 NC – IL6014 MD – IL6022 DC, GA, MS – IL6018 VA – IL6025, IL6027 SC, TN – IL6011 NC – IL6015 MD – IL6023 DC, GA, MS – IL6019 VA – IL6026, IL6028 NOT AVAILABLE IN FLORIDA BILLING Auto Enhancement Plus with Business Income and Extra Expense. COMPLETE COVERAGE Builders Risk provides ﬂexible, comprehensive coverage during the course of construction. Coverage includes property, scaffolding and temporary structures, and theft of materials, and it can include proﬁt. Builders Risk also features coverage that extends beyond the dwelling or structure, such as debris removal, pollution cleanup and removal, and fences, trees, and outdoor property. Coverage is also available for remodelers, unsold dwellings, model homes, and contents. Provides coverage for: • Blanket Additional Insured/ Primary – Non-Contributory • Glass Repair • Waiver of Subrogation (Blanket) Property Enhancement PLUS WHY DO YOU NEED BUILDERS RISK? COMPLETE COVERAGE ABOUT US ENHANCED BUILDERS RISK ONE-SHOT Need more coverage? PACKAGE C PACKAGE D Scaffolding $5,000 $25,000 $50,000 $100,000 Debris Removal $10,000 $25,000 $50,000 $100,000 Backup of Sewers or Drains $5,000 $25,000 $50,000 $100,000 Fire Department Service Charge $10,000 $25,000 $50,000 $100,000 Valuable Papers $10,000 $25,000 $50,000 $100,000 Pollutant Cleanup and Removal $15,000 $15,000 $15,000 $15,000 Reward $10,000 $25,000 $50,000 $100,000 Property at Temporary Storage $25,000 $75,000 $150,000 $250,000 Property in Transit $10,000 $25,000 $50,000 $100,000 PREMIUM CHARGE ADDED TO BASE RATE INCLUDED $125 $250 $500 Pro Rata Cancellation CLARIFYING OUR POSITION As we work with you to write multi-line accounts, we believe it’s important to clarify our position on important topics like Construction Defect and Windstorm Guidelines. The following reference tools were created to help you better understand our position and include criteria we use to evaluate exposures. POLICYHOLDER SERVICES PACKAGE B BILLING PACKAGE A COMPLETE COVERAGE Higher limits are available for additional premium. No deductible applies to these Supplemental Coverages. The following Supplemental Coverages are offered in package form. We will provide pro rata return on the ﬁrst year, once the minimum premium ($350) is met. We will provide a full pro rata return in the second year and beyond for residential construction. There is no minimum premium requirement in order to prorate a commercial risk. EBR One-Shot coverage will automatically end 12 months from the inception date unless the policy is renewed and additional premium paid. To renew policies for a second term, the agent can send a request to email@example.com containing the EBR One-Shot policy number(s) the insured would like to renew prior to the expiration date. AGENT SERVICES Renewal HBA MEMBERSHIP (NC ONLY) ABOUT US CONSTRUCTION DEFECT We will partner with you to review each risk according to the guidelines below. DC, MD, VA and GA, NC, TN As experts in construction insurance, we have a strong understanding of construction defect issues. When considering removal of the CG2294, we vary our approach based on location and risk type. • Commercial General Contractors (GC) using 100% insured subs - Prior or current habitational or residential work NOT eligible NOTE • Commercial Trade Contractors (TC) whose subcontracted work is <50% Our Trade Contractor Program does not include the exclusion for damage to work performed by subcontractors on your behalf (GC2294). The corresponding Commercial Umbrella policy does not include the same exclusion (CU2264). COMPLETE COVERAGE CONSTRUCTION DEFECT CG2294 Removal Consideration Criteria • Residential TC whose subcontracted work is <50% • Residential GC specialized in custom building - Coastal counties NOT eligible - Tract builders NOT eligible • Commercial TC whose subcontracted work is <50% • Commercial GC using 100% insured subs - Prior or current habitational or residential work NOT eligible - Residential TC whose subcontracted work is <50% • NOTE: Residential GCs are not eligible for consideration BILLING FL, MS, SC The risk must also meet the following criteria: DC, MD, VA Most favorable GA, NC, TN Favorable FL, MS, SC Least favorable - DC, MD, VA three-year project list - GA, NC, TN ﬁve-year residential or three-year commercial - FL, MS, SC seven-year project list AGENT SERVICES • No prior construction defect claims (for any type of residential construction) • Quality control program with daily inspections and punch list signoff • Risk transfers maintained - Additional insured endorsements CG 2010 07 04 and CG 2037 07 04 or equivalent - Limits equal to our insured’s GL limits of $1M/$2M - 30-day notiﬁcation of coverage, reduction, or cancellation - Waiver of Subrogation - Retain coverage for at least three years • General Liability loss ratio not to exceed 50% • Good ﬁnancial standing POLICYHOLDER SERVICES • Minimum three years of prior insurance coverage and implemented subcontractor agreements for at least three years • Provide project list with description of the construction type HBA MEMBERSHIP (NC ONLY) ABOUT US COMPLETE COVERAGE HWY 113 MARYLAND HWY 13 BILLING WINDSTORM GUIDELINES Managing property exposure in coastal regions is critical. The windstorm maps included apply for both PROPERTY and BUILDERS RISK policies. Beach Area Not eligible for property coverage. Coastal Plain Standard 2% wind deductible. • East of HWY 113 or 13 (Whichever is nearest the coast) POLICYHOLDER SERVICES • Assateague Island • Ocean City Inland No wind restrictions. • Remainder of the state AGENT SERVICES NOTE Coastal restrictions do not apply to risks with business personal property only valued at $25,000 or less. All submissions subject to UW guidelines and approval. HBA MEMBERSHIP (NC ONLY) ABOUT US COMPLETE COVERAGE MISSISSIPPI Beach Area Not eligible for property coverage. Less than 1,000 feet from the coast in the following counties: • Outer Banks Coastal Plain Not eligible for wind coverage. • Hancock • Harrison • Jackson Beach Area Not eligible for property coverage. • George • Pearl River • Stone • Remainder of the state Less than 1 mile from the coast in the following counties: • • • • • • Beaufort Brunswick Camden Carteret Chowan Currituck • • • • • • Dare Hyde New Hanover Onslow Pamlico Pasquotank • • • • Pender Perquimans Tyrrell Washington Inland East Standard 2% wind deductible. NOTE Coastal restrictions do not apply to risks with business personal property only valued at $25,000 or less. All submissions subject to UW guidelines and approval. POLICYHOLDER SERVICES Inland No wind restrictions. Coastal Plain Not eligible for wind coverage. BILLING • Hancock • Harrison • Jackson NORTH CAROLINA Greater than 1 mile from the coast in the following zip codes: Beaufort Brunswick Camden Carteret Chowan Currituck • • • • • • Dare Hyde New Hanover Onslow Pamlico Pasquotank • • • • Pender Perquimans Tyrrell Washington AGENT SERVICES • • • • • • Inland West No wind restrictions. • Remainder of the state HBA MEMBERSHIP (NC ONLY) NOTE Coastal restrictions do not apply to risks with business personal property only valued at $25,000 or less. All submissions subject to UW guidelines and approval. ABOUT US COMPLETE COVERAGE NOTE Coastal Plain and Inland East zip codes detailed below. VIRGINIA • Accomack • Northampton Coastal Plain Not eligible for property coverage. SOUTH CAROLINA Less than 2 miles from the coast in the following zip codes: Rule: These are eligible for the wind pool and as a result are not eligible for Wind coverage with BMIC. Visit www.scwind.com/EligibilityCheck.asp to verify eligibility. • Georgetown • Horry - East of HWY 17 business or bypass (whichever is further west) • Charleston - East of the Intracoastal Waterway from the northern border of the City of Charleston to the Georgetown County border • Beaufort • 23459 • 23461 Inland East Not eligible for property coverage. Less than 2,000 feet from the coast in the following zip codes: • • • • • 23455 23503 23511 23518 23607 • • • • • 23651 23661 23662 23663 23664 • • • • 23669 23692 23696 23703 - East of the Intracoastal Waterway AGENT SERVICES - Edisto Island, Edingsville Beach, Kiawah Island, Botany Bay, Folly Island, Seabrook Island, Morris Island • 23451 • 23456 • 23457 POLICYHOLDER SERVICES Beach Area Not eligible for wind coverage. • Colleton BILLING Beach Area Not eligible for property coverage. Inland West No wind restrictions. Coastal Plain Standard 2% wind deductible. • Colleton • Beaufort Inland No wind restrictions. • Remainder of the state NOTE Coastal restrictions do not apply to risks with business personal property only valued at $25,000 or less. All submissions subject to UW guidelines and approval. NOTE Coastal restrictions do not apply to risks with business personal property only valued at $25,000 or less. All submissions subject to UW guidelines and approval. HBA MEMBERSHIP (NC ONLY) • Horry • Georgetown • Charleston • Remainder of the state ABOUT US COMPLETE COVERAGE BILLING BILLING BILLING POLICYHOLDER SERVICES AGENT SERVICES HBA MEMBERSHIP (NC ONLY) ABOUT US With our convenient system of monthly reporting, a customer’s monthly premium is based on actual payroll from the previous month. Premiums are in proportion to the actual amount of work in progress, eliminating large unexpected audits. COMPLETE COVERAGE MONTHLY SELF-REPORTING FOR WORKERS’ COMPENSATION Here’s how it works: • Customers pay the 15% deposit* plus the expense constant when submitting their application. Builders Mutual offers a variety of ﬂexible payment plans, including: • Each month, customers log in to buildersmutual.com and enter their payroll. Premium due is automatically calculated, ensuring payment of the exact amount owed. 10-PAY 20% of total (premium + expense constant*) is due at application, and customer is billed the remainder over nine installments. 25% of total (premium + expense constant*) is due at application, and customer is billed the remainder over three installments. 2-PAY 50% of total (premium + expense constant*) is due at application, and customer is billed the remainder in the ﬁfth month, with payment due the sixth month. ANNUAL 100% due at application.This is required when the estimated annual premium is $1,000 or less. *The expense constant applies to Workers’ Compensation policies only. ONLINE TOOLS Builders Online Business makes billing easy. Your policyholders can register to use our online platform by visiting buildersmutual.com/policyholders. After creating a user ID and password, they can: • Pay bills • Register for Auto-draft • Enter workers’ comp monthly payroll • View policy documents • Enroll to Go Paperless NOTE Policyholders may ONLY change payment plans at policy renewal. AGENT SERVICES Builders Mutual does not charge installment fees on our 2-Pay, 4-Pay, or 10-Pay payment plans. *The 15% deposit is adjusted when policy estimates are adjusted and is retained only to apply toward premium in the event of termination. Once policyholders complete their second year with us, we no longer require a deposit. Money classiﬁed as “deposit” will be applied as “premium” at renewal in the ﬁrst month of the third year. POLICYHOLDER SERVICES 4-PAY • If paper is preferred, customers manually calculate their payroll and mail their report. Payments can be accepted via check, through our Customer Contact Center (800-809-4859), or online. BILLING PAYMENT PLANS HBA MEMBERSHIP (NC ONLY) ABOUT US COMPLETE COVERAGE BILLING POLICYHOLDER POLICYHOLDER SERVICES SERVICES POLICYHOLDER SERVICES AGENT SERVICES HBA MEMBERSHIP (NC ONLY) Builders Mutual’s Customer Contact Center is available Monday through Friday, 8 a.m. to 6 p.m. EST. When you call 800-809-4859, a trained Customer Service Representative will serve as a central point of contact for all your basic agency and customer inquiries, including: • Audit information • Billing inquiries • Commissions • Dividends • HBA membership requirements • Payments • Policy documents • Status of policy changes CLAIMS To Report a Claim Risk Management Online Resources Builders Mutual maintains a robust collection of online resources to help customers develop a culture of safety. Customers can visit buildersmutual.com/RM to access: TOOLBOX TALKS TOOLBOX VIDEO TALKS Call 800-809-4862 to be connected with a representative. Email noticeoﬂoss@bmico.com Fax 919-227-0204 SAFETY PROGRAM State-speciﬁc claims forms are also available in the Claims Center. SAFETY LINKS Includes Accident Report and Investigation Forms, Job-site Inspection Forms, Drug and Alcohol Policy Forms, and sample Subcontractor Agreements Sample safety modules available to help customers develop a detailed Safety Program that addresses speciﬁc work-related hazards, as well as hazards that could result from a change in practice or conditions on the job-site Links to industry safety resources, including the National Safety Council and Occupational Safety and Health Administration (OSHA) To Manage Claims Call Claims Support 800-809-4861 POLICYHOLDER SERVICES Visit the Builders Mutual Claims Center at buildersmutual.com/claims to report a claim online. A series of safety videos available to watch from the convenience of a mobile device, tablet, or larger monitor BILLING SAFETY POLICY Short safety talks that can be discussed in regularly scheduled safety meetings COMPLETE COVERAGE We now have an express payment line for policyholders and agents who want to quickly make payments by phone. ABOUT US CUSTOMER CONTACT CENTER WORKSAFE Customers can depend on Builders Mutual Risk Management experts to: • Discuss their operations during a job-site safety visit and help them identify possible risks and exposures • Recommend straightforward, easy-to-implement solutions to minimize losses and promote OSHA compliance • Demonstrate proper usage of safety equipment Risk Management Consultants are assigned according to the county in which the policy is written and can be located using the “Find a Risk Management Consultant” tool on buildersmutual.com. HBA MEMBERSHIP (NC ONLY) • Partner with customers to develop a safety or education program tailored to their company’s needs To promote a culture of safety, Builders Mutual developed WorkSafe, a compact but critical introduction to best practices on the job-site. Whether customers have one new employee or a small group of workers starting, training materials are available to educate, review, and sign off on the eight key topics that every employee should know BEFORE stepping on the job-site. Download these materials at buildersmutual.com/worksafe. AGENT SERVICES RISK MANAGEMENT Statistically, new employees, especially those who have been on the job for less than six months, have a greater chance of being exposed to a serious injury or fatal accident. This is why it is essential that employers provide workers with basic safety training before they ever step foot on a job-site. ABOUT US PREMIUM AUDIT We have assembled all the tools our policyholders need to prepare for their audit. Customers can visit buildersmutual.com/audit to access these resources: Builders Mutual created Builders University® to help strengthen our customers’ safety programs and address risks that impact their proﬁts. We offer a variety of standard courses as well as the knowledge and expertise to create custom classes that meet our customers’ needs. Some of our core classes include: Visit buildersmutual.com/BU for details. PREMIUM AUDIT LINKS Links to useful audit resources, including Workers’ Compensation monthly self-reporting FAQ’s and worksheet instructions, statespeciﬁc coverage veriﬁcation links, and Builders Mutual sample subcontractor agreements. At Builders Mutual, our industry experts are our most valuable asset. When you have an Audit question, reach out to us for an answer: Email us at firstname.lastname@example.org For the latest construction trends and industry news visit blog.buildersmutual.com. Visit buildersmutual.com/audit and click on Find an Auditor for contact information for Builders Mutual auditors in your area TIP Classiﬁcations are made based on job duties and exposures, not job title. Remember, only the workers on the job-site can have their time broken out into more than one classiﬁcation. For more helpful tips, review our Audit Prep kit at buildersmutual.com/auditkit. AGENT SERVICES The Builders Mutual blog was created as a resource to share our knowledge and expertise with policyholders, agents and those in the construction industry. We utilize our own employee industry experts to produce original articles focused on current industry topics, safety and small business initiatives. Article topics range from safety and cybersecurity to hiring and training employees. POLICYHOLDER SERVICES Call the Customer Contact Center at 800-809-4859 BUILDERS MUTUAL BLOG BILLING • OSHA 10- and 30-hour Construction Industry Safety Courses • Fall Protection • WorkSafe 101: Best Practices for Hiring and Job-Site Safety Training • Driver Safety • Preparing for your Workers’ Comp and General Liability Audits AUDIT PREP KIT A comprehensive tool to help policyholders learn what records to provide, ideas on organizing records, retention guidelines for certain records, insight into common audit questions on remuneration and class codes, and tips on working with subcontractors. COMPLETE COVERAGE Each year, Workers’ Compensation and General Liability account(s) are audited. With a little advanced planning and Builders Mutual by your side, premium audits can be simple. As part of our dedication to providing our policyholders with the best service possible, we want them to be prepared with the proper records and a thorough understanding of the process, making their premium audit as efﬁcient as possible. HBA MEMBERSHIP (NC ONLY) ABOUT US COMPLETE COVERAGE BILLING AGENT SERVICES POLICYHOLDER SERVICES AGENT SERVICES HBA MEMBERSHIP AGENT SERVICES (NC ONLY) ABOUT US Our online platform allows you to quote, sell, and service policies with ease. There are several online tools available to help you better manage your overall account with Builders Mutual. Access to Builders Online Business is only available to agents actively appointed with Builders Mutual. Visit buildersmutual.com/agents to register for access or to log in and get started on these features: • Upload Workers’ Compensation policies with AMS360, Sagitta, Applied, and IVANS Transformation Station. • Message with your Underwriter on speciﬁc quotes. • Pay new business, installments, and renewals. When submitting payments, remember to use these forms: - New Business Premium Allocation form - One-Time Payment Authorization form • Service all of your policies in one place with policy, billing, and claims inquiry. Most frequently accessed resources are available on the Agent Landing page: Training Easily access training information for Builders Online Business by line of business and topic. Appetite Guide General list of our appetite for business classes in workers’ comp, GL (including trade), commercial auto, and property. Agency Alerts Most recent rate, form and product updates. Quick Reference Guide Electronic version of Agent Quick Reference Guide. Your Support Team Your agency’s assigned sales and underwriting contacts. POLICYHOLDER SERVICES Trade Contractor Program Eligibility and state-speciﬁc rates for our General Liability Trade Contractor Program. BILLING Builders Mutual values our independent agency partners. We are always looking for ways to improve your experience and provide tools to help you manage your accounts and grow your business. COMPLETE COVERAGE Quote and Manage Policies Rate, quote, issue, and service your policies. In this section, you can also: My Agency Snapshot Review a detailed report of your agency’s book of business with prior-month or prior-year ﬁgures. My HBA Expressway (NC only) Review membership status for NC policyholders. My Commissions Register for electronic funds transfer (EFT) of your monthly commission payment, and access current and prior statements. Statements are only accessible by one login ID and require an additional personal identiﬁcation number (PIN). Agency Manual Review this online manual that includes each state’s rules, underwriting guidelines, rates, and forms. Marketing Materials Review and request customized marketing materials to promote and grow your business. HBA MEMBERSHIP (NC ONLY) My Claims Submit a claim, view claim history, or review the Claims Snapshot report, which provides your agency with a complete overview of all claims. AGENT SERVICES My Producer Listing View your agency’s appointed producers and see resident and non-resident status. ABOUT US BUILDERS UNIVERSITY AGENT PROGRAM New Business In 2003, Builders Mutual developed Builders University as an educational tool to provide agents with a solid foundation of insurance knowledge for the construction industry. Classes are offered each year in several locations across our market footprint to build our agents’ expertise. Agent of Record requests on new policies must be accompanied by the following: • Completed applications (signed by a licensed agent and the policyholder due at binding) • Completed contractor supplement • Currently valued loss runs for the past three years • Agent of Record letter signed by the policyholder (not subject to a rescission period) Renewals Agent of Record change requests on existing policies must be accompanied by the following: NOTE In MD and VA, contact your Underwriter for state-speciﬁc AOR guidelines. Champions Club Champions Club recognizes our proﬁtable partner agencies with over $750,000 in premium. This select agent group will have access to special recognition programs, advertising opportunities, and unique service and sales support. Champions Club agents are announced each January and are recognized for the entire calendar year. Agents must qualify each year to earn and maintain Champions Club status. Builders Reserve recognizes the top individual Builders Mutual agency partners across our market footprint. These agencies represent Builders Mutual’s “Best of the Best” and merit an additional level of recognition and support by Builders Mutual leadership and staff. Builders Reserve agencies are announced each January and are recognized for the entire calendar year. Agents must qualify each year to earn and maintain Builders Reserve status. *Approved for CE in FL, MD, MS, NC, SC, TN, and VA unless otherwise noted. Class length may vary according to state requirements. CO-OP ADVERTISING PROGRAM As a valued agency partner, we encourage you to take advantage of our Co-op Advertising Program to market your agency in the local community. From print advertising to promotional giveaways and event sponsorships, Builders Mutual will cover half the cost. Signing up is easy. 1. Visit buildersmutual.com/agents/marketing_materials and review the co-branded Marketing Materials readily available. 2. Contact the Marketing Department or email email@example.com to request co-op support. Prior approval is required. 3. The agency will pay for the advertisement or sponsorship in full. Builders Mutual will reimburse the agency 50% of the total advertising cost (up to a speciﬁc dollar amount per calendar year). AGENT SERVICES Builders Reserve Learn more about upcoming classes and Builders University locations at buildersmutual.com/AgentBU. POLICYHOLDER SERVICES SPECIAL RECOGNITION PROGRAMS The Certiﬁed Builders Insurance Agent (CBIA) Designation was created for agency partners that want to distinguish themselves as experts in the construction insurance industry. Complete the 6 classes within the CBIA program and pass the CBIA exam to earn your designation. BILLING • Completed applications (signed by a licensed agent and the policyholder specifying the policy numbers to be transferred) • Agent of Record letter signed by the policyholder (subject to 10-day rescission period) • Requests should be submitted no sooner than 90 days prior to the renewal date and no later than the effective date. • No requests will be accepted midterm. All requests will be effective at the next renewal. Builders University classes provide detailed information on insurance exposures, exclusions, and coverages. Course materials include practical examples, case law, policy information, and risk management instruction speciﬁcally for the construction industry. Every class is free and provides 3.5 hours of continuing education (CE).* COMPLETE COVERAGE AGENT OF RECORD CHANGES Additional incentives are available for Builders Reserve and Champions Club agencies. HBA MEMBERSHIP (NC ONLY) ABOUT US COMPLETE COVERAGE BILLING HBA MEMBERSHIP POLICYHOLDER SERVICES SERVICES AGENT HBA MEMBERSHIP HBA MEMBERSHIP (NC ONLY) ABOUT US HBA MEMBERSHIP: IT’S NOT A CLUB. IT’S A COMMITMENT TO YOUR INDUSTRY. • View your policyholder’s HBA payment status • Chat with Builders Mutual and the HBA through a unique messaging system How does it work? 1. The local HBA notiﬁes Builders Mutual when the policyholder’s membership status is unpaid, as early as the day following inception. This occurs when the policyholder has not paid renewal dues or fails to join as a new member once the new policy is active. 2. When the policyholder is marked unpaid, the producer assigned to the account receives an email. This email alerts the producer that the policyholder has unpaid dues. • After 14 days, if the dues remain unpaid, Builders Mutual will mail a courtesy letter to the policyholder. This letter alerts the policyholders that they have 30 days to comply before their policy is in jeopardy of cancellation. The producer receives a copy of the courtesy letter via email. • After 30 days, if the dues remain unpaid, Builders Mutual begins the process to cancel the policy mid-term. A complete list of North Carolina local HBA chapters and their contact info is available on buildersmutual.com. It is extremely important that our agents communicate the HBA membership requirement to NC policyholders to create a positive customer experience. When our agents proactively explain the HBA requirement and sell the value of the HBA membership, we mitigate policyholder frustration and ultimately avoid policy cancellation for non-payment of HBA dues. AGENT SERVICES Over the years, we have expanded into additional states and established partnerships with various industry associations. However, we never lose sight of our roots. Builders Mutual remains exclusively dedicated to the construction industry, and we understand the value of an HBA membership. Builders Mutual is actively involved with the HBA – from participating in legislative initiatives in our nation’s Capital, to grassroots community outreach. We were founded by members, and we’re here to insure eligible members. Builders Mutual tracks membership through an online system called My HBA Expressway. The Expressway allows local HBAs across the state to log in and audit our NC policyholders. Each NC agency has access to the Expressway as well. When you log in and click on My HBA Expressway, you can: POLICYHOLDER SERVICES In the early 1980s, builders in North Carolina had difﬁculty accessing affordable Workers’ Compensation insurance. For this reason, the North Carolina Home Builders Association (NCHBA) established a selfinsured fund for its members. When it was created, HBA membership was a key requirement for all policyholders. Nearly 15 years later, the fund evolved into an independent mutual insurance company, and Builders Mutual was born. HBA Expressway BILLING When North Carolina contractors choose to insure with Builders Mutual, we require that they join and maintain a membership in a local North Carolina HBA. This requirement stems back to our roots and strong ties with the NCHBA, demonstrating our long-lasting commitment to the construction industry. Visit buildersmutual.com/partnerships to learn more. COMPLETE COVERAGE Builders Mutual requires HBA Membership for North Carolina Policyholders From networking and leads, to a voice representing contractors in the industry, to tangible savings and rebates, there is more to member beneﬁts than just Builders Mutual. HBA MEMBERSHIP (NC ONLY) ABOUT US COMPLETE COVERAGE BILLING POLICYHOLDER SERVICES AGENT SERVICES STAY CONNECTED blog.buildersmutual.com HBA MEMBERSHIP (NC ONLY) PO Box 150005 Raleigh, NC 27624 | 800-809-4859 | buildersmutual.com
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