CRS216_The_16 Bit_Computer_Market_Jun89 CRS216 The 16 Bit Computer Market Jun89

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THE 16-81T COMPUTER
MARKET: AN ANALYSIS

CRS 0216

-For Internal Use Only-

By CUSTOMIZED RESEARCH SERVICE
DTN 264-6911

Prepared for Dick Palm
SYSTEM QUALITY GROUP
June 30, 1989

CUSTOMIZED RESEARCH SERVICE

Andrea Schulman, M anagerlEditor
MK01-11K11 DTN 264-6911

Martha Bronelle, Production Editor

mamaoma
Copyright 1989 by Digital Equipment Corporation
All rights reserved

THE 16-BIT COMPUTER MARKET: AN ANALYSIS
TABLE OF CONTENTS

I.
. II.
III.
IV.

EXECUTIVE SUMMARY •..•......•..••.............•..
OBJECTIVES. . . . . • . . . . . . . . . . . . . . • . . . . . . . . . . . . . . . ..
METHODOLOGY. • . . • . . . . • . . . . . . • . . • • . . . . • . . . . . . . . . ..
MARKET DEFINITION •......•.......................
MARKET CHARACTERI STI CS . . . • . . . . . . . . . . . . . . . . . . • . . ..
MAJOR VENDORS AND SYSTEMS ..••...................

2
5
6
7
7
9

MARKET SIZE .........•.•........•................ 12
TOTAL MARKET SIZE ..............•....•........... 12
PRODUCT BUSINESS BY MAJOR SYSTEMS .•........•.... 12

VI.

COMPETITIVE ANALYSIS ...........•................ 16
MARKET/CUSTOMER PROFILE BY MAJOR SYSTEMS ........ 16
PROFILE BY MAJOR SYSTEM ........•................ 16

VII.

OPPORTUNITIES ................................... 30

VIII.

LIST OF SOURCES ................................. 34

APPENDICES .••.•••••••......................•..•.•..........•... 35

A:
B:
C:
D:
E:
F:

UNIT SHIPMENTS BY SELECTED SYSTEMS ................... 35
INSTALLED BASE BY SELECTED SYSTEMS ..•................ 37
SYSTEM CUSTOMERS BY INDUSTRY ......................... 39
MARKET/APPLICATION OVERVIEY BY SYSTEM ....•...•....... 41
APPLICATIONS BY SELECTED SYSTEMS ....•............•... 49
CUSTOMER INTERVIEY SCRIPT ..................... ~ ...... 50

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS
I.

EXECUTIVE SUMMARY

The purpose of this study is to:
Analyze the market for 16-bit systems in general and, in
particular, the System/36, Series/1, low-end of the HP3000
Series, low-end of the Tower Series, Altos, PC/AT and the PS/2
systems which are AT-compatible.
Iden~ify new opportunities for 16-bit systems in regard to
markets, customers or applications.

This research was conducted according to the methods described in
Part III. These methods were employed in an objective fashion.
Because of the qualitative nature of this research, we cannot apply
a quantitative measure of its accuracy, but the results presented
here give a comprehensive and unbiased view of these research
topics.
For the purposes of this research, the 16-bit computer market is
defined as traditional 16-bit minicomputers and 16-bit supermicros
(MicroPDP-11, Micro3000, MiniTower, DG 500, etc.).
Ye have
included the 286-based PS/2 systems which compete in some of the
same arenas as the traditional 16-bit mini in our analysis, but not
in our market sizing.
Although the installed base of traditional 16-bit systems continue
to grow, albeit at a declining rate, the annual shipment of
traditional 16-bit systems is declining dramatically. Between 1987
and 1988, unit shipments worldwide declined 17% and this decline is
expected to continue for the next several years. By the mid-1990s
very few of these systems will be sold.
Customers who continue to purchase and maintain 16-bit systems do
so because of:
Cumulative experience working with the systems
Software investment
Lower cost than 32-bit counterpart
Vendors who continue to market 16-bit systems do so because of:
The availability and diversity of software with proven
reliability
The ability to position the systems in niche applications
such as OAS, departmental servers for PC systems, and
network control
The significant aftermarket and service revenue that the
installed based still generates

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

Of the major 16-bit systems, the System/36 and the Series/1 have
increased unit shipments over the last two years. Systems such as
the 16-bit Altos and DPS 6 have been replaced by their 32-bit
counterparts. Most vendors offer migration paths from their 16-bit
systems and actively market a 32-bit system into new accounts.
Unlike the companies that market 32-bit systems as replacements or
offer easy migration to 32-bit systems, IBM still focuses on small,
professional offices (such as legal, medical, dental) with its
SolutionPacs or the S/36 Office System. IBM has also introduced
new models of its 16-bit systems in the last few years. Both these
tactics help explain the increase in S/l and 8/36 installations.
Some of the opportunities identified include:
Applications that do not need the power and speed of
32-bit systems, such as embedded processors in copy
machines and fuel injec'tion devices
Laptops using

16-bit microprocessors

Third-world and Soviet bloc countries where importing
older technology is permitted, and may be adequate for
the generation of applications. These countries
represent 4% of the unit shipment and installed base of
16-bit systems in 1988 and 1987 and 5% of the revenue
from this market. Vhether this small share is due to a
lack of marketing effort or a lack of demand is
inconclusive.
Markets with low growth which do not take advantage of
new software or customers who are only now beginning to
automate. IBM is the only vendor that appears to be
penetrating outside its customer base with non-PC class
machines.
However, the type of customer is generally
unsophisticated, small businesses or professional offices
in the medical, dental, and legal fields.
Construction and commercial property management are other
areas that may continue to use 16-bit systems because
only a small percentage of this group are automated,
users are relatively unsophisticated, and they do not
need much speed or power.
Some vendors offer 386 accelerator boards for 16-bit
systems. This allows the users to off-load some
applications and thereby extend the life of the
processor.

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THE 16-BIT COHPtn'ER MARKET: AN ANALYSIS

Other potential implementations of 16-bit systems include
PC host or server, network controller and communications
system, remote network management and administration (an
RSM-like product that supports RSX), and terminal
server.
Clearly, the size of the above opportunities must be weighed"
against the cost and ris"k of pursuing them.

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THE 16-BIT COMPUTER HARKET: AN ANALYSIS
II.

OBJECTIVES

The purpose of this study is to:
o

Perform a market analysis of the 16-bit computer market
defined as:
16-bit traditional minicomputers
16-bit supermicros
16-bit microcomputers (PC/AT, PS2/30, PS2/50, PS2/60)

Identify opportunities in the form of new markets/customers
or new applications targeted by major vendors of selected
16-bit computer systems. The particular systems which
potentially compete with Digital's PDP-11/84 and
MicroPDP-11/53, 11/53+, 11/73, and 11/83 include:
NCR's MiniTower and Tower-XP
IBM's System/36, PC/AT*, and PS/2 Models 30,50,60
HP's 3000 Series 52,58,70 and Micro3000 Series
Altos 80286-based microcomputer series*

*No longer marketed.
Other systems identified during the course of the study will be
included in the market definition and sizing and, if they appear
to compete with PDP systems, they will also be included in the
product analysis.

* * * CUSTOMIZED RESEARCH

SERVICE

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS
III. METHODOLOGY

The design of this project included the following phases:
Analysis of industry reports to determine the set of products
that fall within' the specified definition of the 16-bit
computer market.
Analysis of customers who have installed the aforementioned
16-bit systems within the last year and a half, using the
Computer Intelligence Corporation (CI) database.
Search of industry reports and publications for trends and
information on the subject.
Interviews with industry analysts of computer research firms
regarding 16-bit market trends and opportunities in general
and major systems in particular.
Interviews with a small sample of customers who have recently
installed one of the selected 16-bit systems, in order to
profile 16-bit selection, and current and potential uses.

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

IV.

MARKET DEFINITlON

The traditional minicomputer market has undergone pressures from
supermicros and superminis and the technological changes brought
about by these systems. This study attempts to look at the market
in which the PDP-11 participates. This market includes:
The traditional 16-bit minicomputer market
16-bit supermicros, including the MicroPDP
Select microcomputers PC/AT, PS/2 Models 30, 40, 50, and
16-bit Altos computers.
Although the PC/AT and the 16-bit Altos systems are no longer
marketed, they are included because of the impact that these
systems have had in the manufacturing, laboratory, and scientific
areas where PDP systems have traditionally participated. It is
fair to say that if the AT has had an impact upon the PDP market,
then AT-compatible systems such as the PS/2 would similarly
continue to compete in the PDP market.
Some of the salient characteristics of these systems include:
Multi-user, multiprogramming, multitasking computing based on
16-bit architecture.
Prices ranging from $10,000 to $250,000 for typical
configurations.
Performance between 1 and 2 HIPS (the exception being the
current System/36 which operates at rates that range from
0.25 to 1 MIPS).
Proprietary technology for instruction execution, system
control, and I/O support for traditional 16-bit minis, and
generally industry-standard processors in 16-bit supermicros
and micros.
Despite the dominance of proprietary 32-bit and industry-standard
architectures, major vendors continue to market and support 16-bit
systems for the following reasons:
There are close to 3 million 16-bit sysstems installed
worldwide.
The continued demand from current customers is
the primary reason 16-bit systems are still offered. It may
be unacceptably expensive for these customers to move to
32-bit technology. They have a huge investment in experience
. and software in their current systems and technologies.

***

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

Softwafe av~i]ability And rltversity are other major rea~ons
for the continued existence of 16-bit systems. Software is
available for extremely specialized applications, and is a
major factor in the capability of minis to maintain their
presence in particular vertical market niches. This part of
the market needs to be watched. If software houses are
migrating their software to 32-bit systems and providing an
easy and cost effective means of migrating the customers to
new technology, then marketing 16-bit systems will be
significantly more difficult.
The growth of PC-based departmental processing systems has
provided the mini with the role of departmental server. The
mini-as-server offers shared resource system communications,
file management, and applications to the attached
workstations.
Acting as the connection between individual
microcomputers and either local or remote mainframes, these
departmental servers prove highly functional at a low cost.
The major advantages that 16-bit systems have over 32-bit systems
include:
16-bit systems can sometimes perform the same applications as
32-bit systems and are usually less expensive. 16-bit
systems are suitable where low cost is more important than
high precision or sophisticated instruction capabilities.
16-bit systems have access to a wide variety of software.
The software has been proven reliable. 16-bit software is
available for extremely specialized applications w~ich allows
these systems to maintain their presence in particular
vertical market niches.
Investment in 16-bit systems is a significant reason to
continue using them. Customers have a huge investment in
experience and software on these systems. The expense and
difficulty of migrating to 32-bit can be prohibitive.
Expandability of 16-bit systems has been addressed by major
vendors. HP3000 Series 70 and Unisys System/80 can be
configured to support a large number of terminals, disk
drives, printers, and other peripherals. The ability to
upgrade to a more powerful model with minimum disruption has
also been addressed by major vendors.

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THE 16-BIT COMPUTER MARlCET: AN ANALYSIS
Some vendors provide upgrade p~ths to 32-bit systems at rerluced
costs when the 16-bit system no longer fills the customer's needs.
Examples of this are System/36 to AS/400, HP3000 16-bit models to
HP3000 Series 900, and DPS6 to DPS 6 Plus.
Vendors such as IBH, Digital, and HP no longer position their
minis as general-purpose computers. Instead, the traditional mInI
focuses on application-specific or well-defined niche markets.
Some examples follow:
VENDOR

MODEL

IBH

Series/1

Data communications and network
server in Bse and SNA
environments; programmable
controller on factory shop
floor.

System/36

Office automation system

DIGITAL

PDP-11/84

Application processor for
factory automation applications

HP3000

Specific departmental or
functional applications

APPLICATION FOCUS

By changing product targets and focusing on more defined niches,
the minis reduce the competition factor and extend growth.
The following table lists
market:

some of the systems that make up this

Table 1:

Major 16-Bit Systems

Traditional 16-bit Minis
HP 3000 Series 52, 58, 70
HP 1000 Series
Bull UN DPS 6 Series
IBM System/36, Series/1

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS
Table 1:

Kajor 16-Bit Systems (Continued)

NCR Tower-XP
August Systems Series 330
Computer Designed Systems
Adviser 100,600,900
McDonnell Douglas Computer
Systems H6400,H6600
Modular Computer Systems
System 45XP,SS,S8,78,43
Nixdorf Computer 88S0,8870
Unisys Corp. System 80/4,6,
8,10,20
GEAC Computer 6000,8000,
Concept 9000
16-Bit SuperMicros
BP's Micro3000LX, Micro3000GX, Micro3000XE
Data General DG/SOO
NCR Minitower
Alpha HicroSystem AM-1200M
Data General DG/SOO Gen. Automation Zebra 13S0
I

System 1000,1100,1200,SP1000

Unisys B26,B27,B28,B38

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

16-Bit Microcomputers
*IBM PC/AT,PS/2 Models
30,50, and 60
*Altos 1086,2086,3086
OTHER 16-BIT MINIs
Barrister Information System

Model 145,150,160,3100,3200,3300

BTl Computer Systems

BTl 6000

Display Data Corp.

in*sight

IeL Inc.

System 25

Independent Business Systems

3075-5, 3175-5, 3300-5

MAl/Basic Four

MAl 2000

Norsk Data N.A. Inc.

NO-100 Satellite, NO-lOa Compact
lOO/CX
585, Meridian DV-l

Northern Telecom, Inc.
TI Business System

352A, 373A, 374A, 375A, 362A,
673A, 674A, 675A, 690A, 69lA,
874A, 875A, 890A/b, 891A/B

Yang

VS 5

*IBM PC/AT and Altos 16-bit systems are no longer marketed.

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For Internal Use Only - 11

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

MARKET SIZE

The size of the 16-bit computer market and selected systems is
based upon two sources:
o

Infocorp, which provides shipment, installed base, and
revenue data for all 16-bit, multi-user systems but DOES NOT
include PS/2s and PC/ATs. (However, Infocorp does include
many systems which will not be analyzed in this report.)
. Bence, the figures represent the universe of traditional
16-bit, multi-user systems for the years 1986, 1987, 1988.
Please refer to Tables 2, 3, and 4.
IDC, which provides shipment and installed base data only for
the systems this study focuses on, particularly those systems
with any significant marketing and sales activity for the
last three years. Please refer to Table 5.
Note: The shipment figures from Infocorp and IDC do not
agree, primarily because of the inclusion in each of
different systems.

Acc·ording to Infocorp, the size of the market for 16-bi t systems
was $17.4 billion in 1988, down from $20 billion in 1986 and $19.8
billion in 1987. This represents a compound annual growth of
-6.9%. The greatest decline in revenue occurred in the US (-10.2%)
compared to-5.3% in Europe and -2.5% in the Pacific Basin.
Vorldwide unit shipments of 16-bit machines (excluding PS/2 and
PC/AT systems) was approximately 450,000 units in 1988, down from
546,000 in 1986 and 526,000 in 1987. This is a compound annual
growth rate of -9.2%.
The Pacific Basin region showed the
sharpest unit shipment decline at -19.4% compared to worldwide
shipment'decline of -9.2% over the last three years.
TABLE 2:

16-BIT MARKET SIZE BY UNITS SHIPPED (OOO's)

1986

1987

1988

1986-88
CAGR

Vorldwide

546

526

450

-9.2%

US
Europe
Pacific Basin
Balance of Vorld

172
148
203
22

171
148
186
21

150
148
132
20

-6.6%
0.0%
-19.4%
-4.7%

Source: Infocorp

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THE 16-BIT COMPUTER KARKET: AN ANALYSIS

16-BIT KARKET - INSTALLED BASE (OOO'S)

TABLE 3:

Vorldwide
US
Europe
Pacific Basin
Balance of Vorld

1986

1987

1988

2275

2624

2865

937
544
690
103

1025
648
837
115

1076
743
923
123

Source: Infocorp

TABLE 4:

16-BIT KARKET SIZE BY VENDOR REVENUE ($B)

Vorldwide
US
Europe
Pacific Basin
Balance of Vorld
Source:

1986-88
CAGR

1986

1987

1988

$20.09

$19.78

$17.43

-6.9%

7.92
5.57
5.44
1.15

7.41
5.46
5.84
1.08

6.38
5.00
5.17
0.93

-10.2%
-5.3%
-2.5%
-10.1%

InfoCorp

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THE 16-BIT COMPUTER MARlCET: AN ANALYSIS

TABI.R 5:

VORI..DVIDB UNIT SHTPMENT BY SET .F.CTED SYSTEMS

1986
5345
3045
2480
6625
2040

Altos **
DPS6
PDP*
HP1000
HP3000
PS/2-30,50,60
PC/AT**
System/36
Series/l
Tower-XP, Hini

555000
35000
6500
5965

1987
5600
3082
30050
5442
5900
850000
710000
35000
4500
4390

% Growth
86/87
4.8%
1.2%
-17.9%
189%
28%
0%
-30.8%
-26.4%

1988

2700
1882
11800
5805
4200
1870000
20000
67000
11000
2020

% Growth
87/88
-51.8%
-38.9%
-60.7%
6.7%
-28.8%
120.0%
-97.2%
91.4%
144.4%
-54%

Source: IDC
*

These numbers include only the MicroPDP-11/53, 11/53+,
11/73, 11/83 and the PDP-11/84. In 1986, 16,000 PDP 11/03, 23,
and 11 SV systems, 2700 PDP-11/44 systems, and 1000
PDP/11/24 systems were shipped. For this reason, the rapid
rise in growth between 1986 and 1987 pictured above is
misleading.

Systems no longer marketed by vendor.

Other highlights of the IDC and Infocorp data include:
The installed base of 16-bit systems is approximately three
million worldwide. The US has 38% of the worldwide installed
base, followed by the Pacific Basin with 32%, Europe with
26%, and the Balance of the Vorld with 4%.
Although shipments in the Pacific Basin have declined the
most among the various geographical regions, revenue
generated from those systems has declined the least.
In 1988, the US represented 37% of the worldwide revenue for
this market, followed by Pacific Basin and Europe with 30%
and 29% respectively. The balance of the world comprised 5%
of the market revenue.
According to IDC, unit shipment growth was impressive for
PDP-II systems, HP3000 and Micro3000, System/36, Series/1
over the last two years. However, with the exception of S/36
and Series/I, the traditional 16-bit mini experienced a sharp
decline in the last year. Refer to Table 5 for shipment by
selected systems.

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

S/36 unit shipment grew 91% between 1987 and 1988 (35,000 to
67,000). S/l shipment more than doubled in 1988 compared to
1987, 4,500 to 11,000. According to IDC and Datapro
consultants, growth of these two system~ seems to be due to
new product announcements and the refocusing of the S/l as a
network and communications controller.
286-based microcomputers PC/AT and PS/2 systems represent
substantial unit volume. 710,000 PC/AT systems shipped in
1987, the last year in which they were sold in the us. Vith
the introduction of the PS/2 Model 30, and subsequent
AT-compatible Models 50 and 60, the PS/2 unit shipments
continued and surpassed the sales performance of the AT.
1988 worldwide shipments of PS/2 systems totalled 1.87
million units. Please refer to Appendix A.
Vendors continue to support the market by introducing new or
improved models. Examples: the S/36 Model 5363 introduced in
the fall of 1987, the Micro3000LX and GX in April of 1988,
and Data General's new DG 500, a 16-bit supermicro
introduced in May, 1988.
At the same time, 32-bit technology is also putting many
16-bit systems out of business. Currently, Altos has
replaced its 16-bit line with the 32-bit Altos 386 Series
and, of course, the PC/AT has been replaced by the PS/2.
The large installed base for some of these systems is part of
the reason for continued support and enhancement. Refer to
Appendix B for installed base by selected systems. Despite
shipment of only about 6,000 UP 1000s in 1988, the installed
base of 92,530 commands by-product revenue. Similarly, the
installed base of S/36 and Series/1 is 212,500 and 95,900
respectively.

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS
VI.

COMPETITIVE ANALYSIS

MARKET/CUSTOMER PROFILE BY MAJOR SYSTEM

Analysis of markets/customers for each of the selected systems in
this section is based on:
analysis of customers from the CI database who have
installed these particular systems within the last year and a
half. Please refer to Appendix C for a distribution of these
customers by industry.

System overviews by Datapro.
SYSTEM/36
IBM continues to market its System/36 (S/36), due primarily to its
sizable installed base. In 1988, the installed base of 5/36 was
approximately 212,500, while unit shipments were 67,000. The
System/36 includes models 5360, 5362, 5363, and 5364. Model 5364
is better known as the 5ystem/36 PC, which provides facilities to
run both SSP and PC-DOS applications. The Model 5363 was
introduced in the fall of 1987.
Although the S/36 lost much of its strategic importance with the
introduction of the AS/400 in entry-level, mid-range, workgroup,
departmental, and enterprise-wide computing, it has continued to
be successful in the areas in which IBH has positioned it.
This positioning includes:
A general purpose, multi-user, communications processing
system. The S/36 functions as a centralized, departmental,
or distributed processing system, running MIS, office
automation, decision support, data entry, and communications
and networking applications in either a dedicated or
integrated mode.
A host or server to a cluster of PCs in a LAN. In an
analysis of 2347 sites in the CI database that have installed
S/36 since the beginning of 1988, approximately 25% of those
sites installed a 8/36-PC.
Based on an analysis of recent 8/36 sites in the CI database, the
following characteristics describe customer sites which have
recently installed the S/36 (installations between January 1988 and
the preseat):

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

The 5/36 is targeted to the range of general business
customers with principle industry applications in
manufacturing and distribution. Wholesale businesses
were the largest purchasers of 5/36 with 17% of 2,347
5/36 sites since 1988. Refer to Appendix C for a
distribution of recent installations by industry.
Manufacturing sites (includes automotive, building materials,
electrical machinery, electronics, machinery, metal and glass,
rubber and plastic, semiconductor, and transportation
equipment industries) make up about 20% of 5/36 sites.
Businesses which provide engineering and/or management
services represented 6.6% of 5/36 sites and health care
customers 6.7%.
Customers that have recently installed 5/36 are generally
small, with 1-49 employees and revenue of less than $10
million. Please refer to Tables 6 and 7.

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS
TABLE 6:

SYSTEM/36
SERIES/1
H·P30OO
TOVER
DPS6
HP1000
ALTOS
PC/AT
PS/20
PDP

SYSTEM CUSTOMER BY BUSINESS SIZE

1-49

50-99

NUMBER OF EMPLOYEES
100-499 500-999 1K-5K

44.4%
17.2%
11.5%
34.4%
16.1%
12.1%
50.0%
48.4%
31.5%
14.7%

17.8%
7.8%
11.5%
18.8%
12.9%
10.2%
19.2%
16.4%
14.1%
5.3%

29.2%
39.1%
40.8%
36.5%
51.6%
36.9%
25.6%
30.3%
35.5%
36.0%

5.1%
14.1%
20.3%
5.2%
8.1%
16.3%
3.8%
4.9%
8.5%
14.0%

5K-10K

3.1%
18.8%
14.3%
3.1%
11.3%
21.0%
1.3%

·0.2%
3.1%
"(}.9%
1.0%

9.2%
22.0%

0.7%
4.7%

>10K
0.2%
0.6%
1.0%

2.5%
0.6%
3.3%

TABLE 6: SYSTEM CUSTOMER BY REVENUE SIZE

SYSTEM/36
SERIES/1
HP3000
TOVER
DPS6
HP1000
ALTOS
PC/AT
PS/2
PDP

<10M

10-49M 50-99M 10O-249M

250-499M

500-999H >lB

72.9%
39.3%
22.6%
58.8%
41.2%
29.8%
70.6%
79.0%
70.3%
45.5%

16.5%
3.3%
8.9% 3.6%
32.5% 15.2%
17.6% 4.4%
29.4% 11.8%
26.2% 12.9%
19.6% 5.9%
7.4%
7.4%
13.2% 5.4%
21.5%
5.1%

1.4%
8.9%
8.2%
1.5%
6.0%

1.3%
7.1%
2.9%
2.9%
5.9%
5.0%

2.7%
1.3%

1.2%
2.5%

3.4%
17.9%
14.4%
11.8%
11.8%
14.2%
3.9%
4.9%
4.8%
12.7%

1.1%
14.3%
4.1%
2.9%
6.0%
1.2%
2.4%
11.4%

SERIES/1
Vith an installed base of almost 96,000 systems and unit shipment
of 11,000 in 1988, the system has sustained market demand over the
last three years, despite the introduction of the RT PC, the 9370,
and the PS/2. Vith the introduction of the latter systems, the S/l
lost its strategic importance as an entry-level, mid-range
workgroup and departmental system.
Part of the Series/1 continued success is due to its position as a
data communications and network server in BSC and SNA environments,
as well as a programmable controller on the factory shop floor.

***

CUSTOMIZED RESEARCH SERVICE *
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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

Again, based on an analysis of the recent sites which have
installed 5/1, the following characteristics describe the 5/1
customer today:
- The major types of customers are:

% 5/1 Sites

Industry
Vholesale
Manufacturing *
Banking
Health Care
Food & Beverage

24.6%
15.3
10.8
7.7
7.7

* In this and the following CI information, Manufacturing includes
automotive, building materials, electrical machinery, electronics,
machinery, metal and glass, rubber and plas t i,c, semiconduc tor, and
transportation equipment industries.
S/l sites tend to be medium-sized, with 100-499 employees, and

revenue of less than $10M.
8P3000

The HP3000 Series 52,58,70 and the Micr03000GX, LX, and XE at the
low-end are 16-bit systems that continue to be marketed by HP.
The HP3000 systems are basically commercial systems. These systems
compete with the high-end of the System/36.
The Micr03000 offers a low cost office system as well as increased
performance. The Micr03000GX and LX are targeted to small offices
and companies that have 4 to 16 users. The Micro3000XE is aimed at
departments, large branch offices, and businesses with 8 to 56
users. These systems compete with the low-end of the System/36.
Based on an analysis of 323 recent customer installations of HP3000
and Micr03000 systems, the following characteristics describe these
customers:
The customer sites cover a broad range of industries.
major industries include:
Industry
Manufacturing
Vholesale
Construction
State-Local Govt.
Data Services
Chemical

***

% 3000 Sites
19.5%
9.6%
9.3%
6.8%
5.3%
5.3%

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The

THE 16-BIT COMPtrrER MARKET: AN ANALYSIS
The size of the business tends to be medium, with 100-499
employees. Approximately 33% of the businesses have revenue
ranging from $10 million to $49 million.
NCR TOllER-XP, KINITOVER

The Tower-XP and the HiniTower, introduced in 1984 and 1985, lost
their importance with the introduction of the 32-bit Tower 32/200
in 1988. These entry-level systems serve small computing demands
where UNIX is required and low-cost processing is more important
than transaction processing functionality. The XP and Hinitower
target small sites which need more terminal connectivity than the
four-terminal Tower 32/200 but do not want to incur the costs of
the larger models.
The Tower line is marketed as a supplier of UNIX,
industry-standard, microprocessor-based, multi-user computer
systems for the small to midsized business, workgroup, corporate
department, or branch office.
Despite its open system architecture, selling Tower systems against
proprietary systems is difficult. Towers sell to NCR's traditional
strongholds where the company has high credibility and expertise.
These markets include discrete manufacturing, banking and finance,
retail, wholesale, distribution, and government.
The systems are positioned in the following ways:
Standalone or distributed departmental processor in large
corporations, government agencies, and institutions
Departmental, distributed branch, and central processing for
smaller organizations
PC server through the deployment of the Tower's PC Connect/PC
Server and Hultitex software
The Tower systems are most often used for routine data processing
and information system tasks, office automation and Ethernet-based
local area networking.

***

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS
Based on an analysis of 102 sites which installed the XP and
MiniTower between January 1988 and the present, the largest
customer groups are:
Industry
Manufacturing
Vholesale
Federal
Banking
Data Services

% XP & MiniTower Sites
19.6%
17.7%
15.7%
8.8%
7.8%

In addition, these sites tend to be either very small -(1-49
employees) or mid-sized (100-499 employees). Approximately 60% of
these sites have revenue of less than one million. Please refer to
Tables 5 and 6.
Bull BN DPS 6 Series
Since the introduction of the DPS 6 Plus Series in 1986 and 1987,
the DPS 6 Series lost its importance in the company's approach to
entry-level and mid-range workgroup, departmental and
enterprise-wide computing. Similar to the Tower-XP and MiniTower
systems, U.S. sales of DPS 6 are small, with increasingly declining
sales outside the U.S.
Based on an analysis of 63 sites in the CI database that have
installed DPS 6 systems since 1988, customers fall into the
following industries:
Industry
Federal
State-Local Govt.
Manufacturing
Vholesale
Insurance

% DPS 6 Sites
15.9%
14.3%
12.8%
12.'7%
11.1%

Additionally, the sites tend to be medium-sized (100-499 employees)
with revenue of less than $10 million or $10 million to $49
million.

***

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***

THE 16-BIT COMPUTER MARKET: AN ANALYSIS
-

BP 1000

Although HP continues to market its HP 1000 Series, the series
surrendered its strategic importance to HP's approach to technical
and real-time computing upon the introduction of the HP 9000
Series. The market appeal of the series is limited, despite
shipments of approximately 6,000 systems in 1988. However, with an .
installed base of over 90,000, HP will continue to support the
1000.
The HP 1000 Series is targeted to the scientific/engineering
market, not to the general office environment. Based on 343 sites
which have installed HP 1000 between 1988 and now, the the most
concentrated industries are:
Industry

% of HPIOOO Sites

Manufacturing
Federal
Business Services
Chemical
Engineering

28.6%
7.5%
6.7%
6.5%
6.3%

In addition, the sites tend to be medium sized (100-400 employees)
with a revenue more disperse than many of the other 16-bit systems
selected. About 56% of the sites have revenues less than $10
million or $10 million to $49 million.
Altos 1086/2086/3086
The 16-bit Altos systems 1086, 2086, and 3086 were replaced by the
32-bit 386 Series introduced in the last half of 1987 and 1988.
The 16-bit systems, as are its replacements, are marketed as
premier UNIX, industry standard, microprocessor-based, multi-user
computer systems for the small business, workgroup, corporate
department, or branch office. 100% of sales are through indirect
channels.
Based on 54 sites which installed the 16-bit systems since 1988,
the largest concentration of customers is in:
Yholesale
Businesses Services

29.6%
16.7%

50% of the sites have 1-49 employees and 70% have revenue of less
than $10 million.

***

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THE l6-BIT COMPUTER MARKET: AN ANALYSIS
PC/AT, PS/2 Model 30-286, 50, 60
The PC/AT has not been marketed since the introduction of the PS/2
in 1987. The PS/2 Model 30-286, 50, and 60 are AT-compatible.
Markets for the PS/2 are small businesses, as well as large
corporations that need to supplement powerful desktop systems with
low-end machines. IBM targets vertical markets with its
SolutionPacs aimed at the tradi-tional office automation market,
desktop publishing, health care, legal, construction, and small
businesses.
The profile of AT and PS/2 installations in 1988 are as follow:
Industries

% AT Sites

%PS/2 Sites

18.4%
10.3
4.8
1.6
7.9
6.4
11.1

12.4%
8.3
7.8
7.4
2.9
6.8
6.0

Manufacturing
Vholesale
Insurance
Education
Data Services
Business Svcs.
Banking

In terms of business size, AT sites tend to be small (1-49
employees) or mid-sized (100-499 employees) and have revenues of
less than $10 million. PS/2 sites are similar in size and revenue.
PDP-ll/53,73,83,84 .
Digital continues to market its PDP-11 family, although the
MicroVAX has replaced the PDP-11 as the company's strategic low-end
system.' Based on 156 sites which installed PDP systems in the last
year and a half, the profile reveals that these sites tend to be:
Concentrated in the health care industry
Industry
Health Care
Manufacturing
Data Services
Federal
Business SVcs.

% PDP Businesses
34.0%
12.5%
9.8
7.8
6.5

Medium-size sites with 100-499 employees and revenues of less
than $10 million.

***

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For Internal Use Only - 23

***

THE 16-BIT COMPUTER MARKET: AN ANALYSIS
B.

APPLICATION PROFILE

MAJOR

SYSTEMS

The major sources for application information on the following
systems include:
DataPro, which provides a brief summary of the types of vendor
applications targeted for these systems
Analysis of the installed software on these systems from sites
in the CI database
Interviews with a small sample of industry analysts and
customers who have recently installed these systems.
Please refer to Appendix E for a chart of specific software
solutions by selected systems.
SYSTEM/36

Over half of the applications running on the S/36 are general
business applications consisting of accounts payable, accounts
receivable, general ledger, inventory management, payroll,
purchasing, personnel, order processing, accounting, sales and
financial analysis. Most of these applications were developed
in-house. Vendors' packages in this area include IBM, Edwards,
Para-Research, Prentice-Hall, On-Line Solutions, and
Concord-Management.
Positioned as an office automation system, 17% of the systems
installed since 1988 are running OIA and microlink applications.
The most cited software in this area is IBM's Office Systems family
which provides a complement of office and microlink applications -DisplayVrite/36 , Personal Services/36, Query/36 , and PC Support/36.
Report generation is the third-most cited application running on
the S/36. IBM's Query/36 and Retrieval/36 are the most cited
software.
Another popular application running on 10% of these systems is
MAPICS, IBM's manufacturing planning and control system,
integrating production control and costing, payroll, AlP, AIR,
inventory management, product data management, GIL, sales analysis,
order entry and invoicing, data collection system support, MRP,
capacity requirements planning, financial analysis, purchasing,
forecasting, and cross application system support. Many of the
manufacturing programs such as recertification for manufacturing
operations were in-house developed.

***

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THE t6-BIT COMPUTER MARICET: AN ANALYSIS

Industry-specific applications are in the broadcasting, wholesale,
medical, aviation, insurance, and hotel industries. Columbine's
BIS is cited for broadcasting and VitaServe for medical billing and
A/R, while the others were in-house developed.
SERIES/t.

The Series/1 is marketed as an intelligent communications
processing system. Communicating with host systems as well as
personal computers, the 5/1 handles general-purpose, commercial,
and sensor-based applications in multiprogramming environments.
Applications areas include retail, financial, industrial,
transportation, government, insurance, and telephone management.
Positioned as a data communications and network server in B5C and
SNA environments, as well as a programmable controller on factory
shop floor, very few vendor solutions are identified.
Applications outside of the aforementioned included general
business and accounting, manufacturing and industry specific
(construction). The majority of applications were in-house
developed. The vendor application most cited is IBH's O/A package
DisplayVrite.
HP3000 SERIES 52, 58, 10, HICR0300OGX, LX, XE

The major marketing efforts for these systems are in office
automation, manufacturing, distribution, financial, and
administration. The HP3000 office automation efforts are centered
around the HP Personal Productivity Center which merges word
processing, data processing, graphics packages, and communications
facilities for a total office system.
Based on a Datapro Computer Users Survey, general business
(including accounting, payroll/personnel, order processing,
inventory, purchasing) is the principal application among a
majority of users. Sales, distribution, and manufacturing are the
second leading set of applications for these systems.
Engineering/scientific, math/statistics, and health care
applications represent the smallest set of HP3000 users.

***

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

Among CI sites which have installed 16-bit HP systems recently,
applications installed included:

% Systems

Applications

In-Bouse or
Vendor-Developed

General Business .

28%

- 63% In-house developed
- Uptime,Collier,ASK,MCBA,
Comm-Associates

DBMS

24%

HP Image,Rego ADAGER

Report Generator

17%

HP, Cognos

Application Dev.

11%

HP, Cognos

Office Automation

Specialized applications include Time and Attendance (A. Andersen
TVOS) and library system (VTLS). Other applications include
distribution, machine control, transportation system, uniform
system, and special education system, all of which are in-house
developed.
TOVER-XP, MINITOVER

Because of the very small number of sites which have installed the
Tower-XP and MiniTower recently, we looked at the entire base of
Tower sites in order to determine the types of applications running
on these systems.
The applications installed include:

% Systems

Applications

In-Bouse Developed or
Vendor-Developed

General Business

31%

- 91% in-house developed
- Realworld

DBMS

17%

Unify, Hlcrorim R-base,
Informix-SQL,HicroSoft
File

MicroLink

15%

Smartcom,Crosstalk,
Rossdata VDrive

Office Automation

14%

VordPerfect,Softest

Fin/Sales Analysis/SS

19%

Lotus, Microsoft

LEX

The only industry-specific application identified is manufacture of
machinery, which was in-house developed.

***

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

Part of Tower'S marketing is to users who desire an 'open systems'
architecture. However, users in a DataPro Computer Users Survey
identified some drawbacks of this feature:
Host sophisticated software for manufacturing applications has
been written for Digital and IBH platforms. Availability of
UNIX software is limited.
UNIX-based communications utilities tend to lack
user-friendliness.
BP 1000 SERIES

The HP 1000 Series is oriented toward engineering, scientific, and
industrial automation applications and various forms of real-time
computing. The systems also accommodate a full-scale database
management system.
Very few vendor applications are identified in the CI database.
Those that are installed include HP's general business solutions
such as General-Ledger, HP's DBMS solution Image, HP's
Graphics' 125, and Tominy Database+ for application development.

ALTOS 1086, 2086, 3086
Again, Altos no longer markets these 16-bit systems. However, we
did look at these UNIX-based systems to identify some of the
applications running on them:

Applications

Solution

Accounting
Spreadsheet
Database

Unify Open System
SCL PROF, Lotus, Excel
- In-house developed
- Informix,DatabaseIV
Uniplex,YordPerfect

Yord Processing
Chemical analysis of
Manufacturing Products

In-house developed

PCIAT and PS/2 Model 30-286, 50, 60
The overwhelming majority of these systems are used in office
automation, spreadsheet/financial analysis, and DBMS applications.
Hore specialized applications include:

* CUSTOMIZED RESEARCH SERVICE * *- *
- - For Internal Use Only - 21

THE 16-BIT COMPUTER HARDT: AN ANALYSIS

Application

Solution

CAD/CAM
Desktop Publishing
Graphics

Autocad
Pagemaker,Ventura
Free-lance, Harvard-PG,Graphwriter,
PCPaintbrush,Chartmaker
Harvard-TPM,Superproject,
Timeline,Yorkbench
Crosstalk,Handshake,Procomm,
Reflection,PCTalk

Project Mgmt.
MicroLink

Other specialized applications such as engineering analysis, sales
system, client manager are cited and were developed in-house.
IBM offers SolutionPacs which target vertical markets.
SolutionPacs designed for vertical markets include:

Some of the

The IBM SolutionPac Personal Typing which focuses on IBM's
traditional office automation market.
The IBM SolutionPac Personal Publishing System represents
IBM's entry into the low-end desktop publishing market. The
system includes IBM's PostScript-compatible laser printer,
MicroSoft Yindows, and Aldus PageMaker.
Other SolutionPacs designed for specific industry segments
include Doctor's Office Management, Legal Profession Series,
Construction Industry Series, and Business Adviser Financial
Accounting.
The Models 50 and 60 are also capable of multitasking and network
applications. According to IBM, applications with timing
dependencies will not work on the PS/2 systems.

PDP-11/53,11/73,11/83,11/84
Approximately one-third of the PDP-11 sites analyzed from the CI
database are running general business applications; in 85% of these
the application was developed in-house.
Beyond this, the set of
applications is broad and includes microlink, office automation,
DBMS, report generation, manufacturing, industry specific
(medical,lab, education, business, insurance, manufacturing, etc.).
Process control applications identified are in-house developed
(e.g., control switching of railroad cars).

***

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

Vendor solutions outside of
include:

Digit~l

SOl11tions that are identified

Application

Solution

General Business
DBMS
Resource Mgmt
Manufacture
Insurance
CAD/CAM
Data Analysis

Compu-Share , MCBA, Timberline
Cincom Total,POISE,
Exec-Soft Diskeeper
ASK MANMAN-MMS
IDX Billing
Vango
Minitab,IM5L,Commercial Lab 5ys.

BULL UN

DPS 6 SERIES

The DPS 6 position is used for departmental processing of
applications in database and on-line transaction processing,
networking, PC integration, and office automation. There are
currenly only a small number of sites with the DPS 6 installed.
However, we did look at those sites that had installed DPS 6
systems over the last year and a half. The majority (59%) of these
systems are running general business applications of which 88% were
in-house developed. DBMS are running on 17% of these systems and
office automation on 10%.
Vendor solutions that are cited include:
Application

Solution

General Business
DBMS
Data Entry
Application Dev.

MSA
Cincom TOTAL, HN OM-IV
HN DEF-11
Applic. Dev.- Cincom

***

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THE 16-BIT COMPUTER MARKET: AN ANALYSIS
VII.

OPPORTUNITIES

In an attempt to gain insight into how and if competitive vendors
will be able to keep their 16-bit systems marketable with any
degree of success, we took the following approach:
Interviewed a small sample of customers who have purchased or
installed one of the selected 16-bit systems between January
1988 and April 1989.
Interviewed industry analysts with IDC, Gartner Group,
InfoCorp, DataPro, and CI who either specialized in this class
of system or in one of the vendors under consideration.
The information from these sources is qualitative, but there is
some consensus on several points.
The trend of a declining 16-bit computer market will
accelerate over the next 2 to 3 years, so that by the
mid-1990s very few of these systems will be sold.
IBH with its 5/36 and, potentially, with its 5/1, is able to
maintain a modest degree of success in positioning these
systems in specific applications to targeted customers.
However, the 5/36 Hodel 5363 is the only model that is selling
currently. The 5/36 is expected to decline significantly as
the A5/400 takes over the 5136 market.
According to Infocorp, the S/36-PC and S/1-PC are basically
dead products. It isn't clear that this is the case - CI
indicates that about 25% of the 5/36 and 5/1 installations
over the past year have been the PC models.
Datapro and Infocorp agree that the Tower-XP, the low-.end of
the HP3000, and the HP1000 will disappear within the next
several years.
286-based PS/2 systems are overwhelmingly standalone
workstations for DOS or 05/2. A very small percentage are used
in multiple user situations. There is no strong evidence that
286~based P5/2s are being used to any significant degree on
factory shop floors or for process control in other
environments. Analysts held different points of view on this
issue:
o

Some indicated that PS/2 systems are not fast enough for
real-time processing and with the price of 32-bit
microprocessors coming down, the price advantage is going
away.

***

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***

THE 16-BIT COMPUTER MAR1CET: AN ANALYSIS
o

Some analysts believe that f~ctory and lab environments for
automation and process control are moving in volume to
32-bit processors.

One analyst did support the claim that the 286-based PS/2
is being used in labs for process control as a data
collection device.

New applications are apt to use 32-bit rather than l6-bit
technology.

CUSTOMER PERSPECTIVES
5/36, HP3000, Tower, PDP-ll, 286-based PS/2, Altos, and PC/AT
customers who have recently installed some of the selected' l6-bit
systems provided the following insights on the selection and
current and potential uses of these systems.
Reasons given for selecting l6-bit as opposed to 32-bit systems:
o

Government procurement specification or headquarters made
the decision

32-bit (Altos) was not available at the time

Price advantage or significant discounting

Software compatibility, application driven

Sufficient for the customer's needs and application
(e.g., HP3000 Series met requirements for OAS and front-end
box for RJE; PDP-ll was better for particular real-time
application than 32-bit system)

Remote manufacturing facilities (e.g. Philippines) that
did not need the latest technology for applications such as
general business.

Vith the exception of one customer, all were satisfied or very
satisfied with the l6-bit system.
The reasons were similar to
those for selecting the system.

CUSTOMER APPLICAITONS
The type of applications currently running on the systems are very
similar to the profile for the individual systems in the previous
section. Departmental or niche markets/applications include:
o

Customized control program for tracking policy numbers in
an insurance company

***

CUSTOMIZED RESEARCH SERVICE *
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THE 16-BIT COMPUTER MARKET: AN ANALYSIS

Accounting and general business for construction and
property management.

Integrated 386 accelerator board for data crunching and
16-bit processor for I/O.
CUSTOMER PLANS

Plans for current and future systems include:
o

Trade-in and/or upgrade to 32-bit for CAD applications or
as program gets larger.

Recycle to a branch office, remote facility in third-world
country, or another department.

Off-load data analysis or some other application from
system and put on 32-bit systems.

There were few advantages for future purchase of 16-bit system
other than software compatibility, software availability on 16-bit,
and cost.
INNOVATIVE CUSTOMERS USES AND IMPROVEMENTS

Innovative uses of 16-bit systems are very few. Examples:
o

Horgan Financial Client Services provides customized
software that links its tax programs with the client's
database.

Teledyne CAE indicated its 16-bit solution for data
acquisition off the shop floor is innovative in this field.

Ideas for vendors to improve their 16-bit offerings include better
service, price, and improved speed and capacity of 16-bit systems
in order to protect the customer's investment.
Asked whether they would use 16-bit for other applications, users
responded as follows:
o

One out of three interviewees could envision using a I6-bit
system as a host or server to a cluster of PC systems.
Some were already doing this or had plans to do so.

Two out of five interviewees could see using their system
for network control and communications. Several were
already doing this (Series/I).

* * * CUSTOMIZED

RESEARCH SERVICE

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***

THE 16-BIT COMPUTER MARKET: AN ANALYSIS
o

A little over one-third of the interviewees were currently
using their system for application development.

PS/2, Altos, and AT users were asked if they planned to or
currently used their 286-based systems for process control,
continuous process control or transaction monitoring
applications. None did or planned to do so.

Potential opportunities for 16-bit technology/systems include:
o

Applications that do not need the power and speed of 32-bit
systems such as embedded processors in copy machines and
fuel injection devices, as opposed to a full system
configuration.

Laptops using 16-bit microprocessors, a market expected to
experience significant growth.

Third world and Soviet bloc countries, where importing
older technology is permitted (as oppos~d to import
restrictions on 32-bit), and where 16-bit may be adequate.

According to IDC, markets with low growth which do not take
advantage of new software or customers and are only now
addressing automation offer some opportunity. IBM is the
only vendor that appears to be penetrating outside its
customer base with non-PC class machines.
The type of
customer is generally unsophisticated, small businesses or
professional offices in the medical, dental, legal arenas.
Construction and property management are other areas that
potentially will continue to use 16-bit systems because a
small percentage of this group are automated, users are
relatively unsophisticated, and they do not need much speed
or power.

Some vendors offer 386 accelerator boards for 16-bit
systems. This allows users to off-load some of the
applications and extend the life of the processor.

Other potential implementations of 16-bit systems include
PC hosts or servers, network controllers and communications
systems, remote network management and administration (an
RSH-like product that supports RSX), and terminal servers.

In all of the above, cost and software will be driving factors for
selecting a 16-bit versus a 32-bit system.

***

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***

THE 16-BIT COMPUTER M.ARKET: AN ANALYSIS

LIST OF SOURCES

Minicomputer Systems, Datapro, 1987.

Computer Intelligence Corporation database runs, June
1989.

Informal survey of 16-bit computer users, conducted by CRS
consultants, June 1989.

Infocorp database runs, June 1989.

1989 Multi-user Processor Data Book, IDC, May 1989.

Preliminary 1988 PC numbers, IDC, June 1989.

1988 Multi-user Processor Data Book, IDC, March 1988.

1987 Processor Data Book, IDC, Feb. 1987.

PC Market Review and Forecast, IDC, June 1988.

10.

Interview with Bruce Stephen of IDC, June 26, 1989.

11.

Interview with Jeanette Sil-Holeman of Infocorp, June 26,
1989.

12.

Interview with Bill Kirwin of Gartner Group, June 27,
1989.

13.

Interview with Donald Bellomy of IDC, June 27, 1989.

14.

Interview with Myron Kerstetter of Gartner Group, June 27,
1989.

***

CUSTOMIZED RESEARCH SERVICE

- - For Internal Use Only - 34

***

THE 16-BIT COMPUTER MARKET: AN ANALYSIS
APPENDIX A:

Altos

UNIT SRIPM'RNT BY SEl..ECTED SYSTEMS
1986-88
1986
1987
1988
CAGR

Vorldwide
US
International

4135
2445
1690

3300
1600
1700

AM-1200H
Vorldwide
US
International

925
650
275

1670
1000
670

BTl 6000
Vorldwide
US
International

30
20
10

15
15

17
12
5

-24.7%

3045
1800
1245

3082
487
2595

1882
122
1760

-21.4%

900
850
50

-53.3%

80.5%

DPS6

Vorldwide
US
International
DG 500
Vorldwide
US
International

800
400
400

PDP

Vorldwide
US
International

2480
1600
880

30050
20900
9150

11800
6500
5300

118.1%

BP1000
Vorldwide
US
International

6625
3980
2645

5442
1765
3177

5805
3255
2550

-6.4%

BP3000
Vorldwide
US
International

2040
1210
830

5900
3300
2600

4200
2750
1400

43.5%

850000
595000
255000

1870000
1215000
645000

120.0%

PS/2-30,50,60
Vorldwide
US
International

***

CUSTOMIZED RESEARCH SERVICE

- - For Internal Use Only - 35

***

THE 16-BIT COMPUTER MARKET: AN ANALYSIS

PC/AT
Vorldwide
US
International

555000
367000
188000

710000
450000
260000

20000

System/36
Vorldwide
US
International

35000
16000
19000

67000
27000
40000

38.4%

Series/1
Vorldwide
US
International

6500
3500
3000

4500
2300
2200

11000
7000
4000

30.0%

ICL System 25
Vorldwide
US
International

190
190

150
150

200
200

2.6%

HAl 2000
Vorldwide
US
International

1700
815
885

1215
625
590

423
218
205

-50.1%

HOD Classic
Vorldwide
US
International

63
45
18

44
35
9

31
25
6

-29.9%

Nixdorf 8850,8870
Vorldwide
US
International

250
250

150
150

75
75

-45.2%

Tower-XP,Hini
Vorldwide
US
International

5965
3265
2700

2020
725
1195

-41.8%

4390
1767
2630

TI 1000, 1100, 1200,SP1000
Vorldwide
US
International
Unisys S80,B27,28,38,39
Vorldwide
13143
US
8340
International
4803
Source:

-81.0%

20000

5900
4000
1900
34500
17000
17500

8698
3449
5249

-18.6%

IDC

***

CUSTOMIZED RESEARCH SERVICE

- - For Internal Use Only - 36

***

THE 16-BIT COMPtr1'ER MARKET: AN ANALYSIS
APPENDIX B:

Altos

Vorldwide
US
International

INSTAI.lLED BASP. BY SF.LECTF.D SYSTEMS
1986

1987

1988

5955
3750
2205

9500
5500
4000

10400
6350
4050

925
650
275

3055
1970
1085

30
20
10

45
35
10

62
47
15

6170
3500
2670

12066
3936
8130

13938
4048
9890

AH-1200H
Vorldwide
US
International
BTl 6000
Vorldwide
US
International
DPS6
Vorldwide
US
International
DG 500

800
400
400

Vorldwide
US
International
PDP
Vorldwide
US
International

4285
2705
1580

53950
39605
19430

26535
16905
9630

HP1000
Vorldwide
US
International

94842
52873
41969

99994
55008
44986

92530
50462
41068

HP3000
Vorldwide
US
International

2214
1367
933

4694
5517
3014

12114
7267
4935

850000
595000
255000

2243000
1835000
911000

PS/2-30,50,60
Vorldwide
US
International

***

CUSTOMIZED RESEARCH SERVICE *
- - For Internal Use Only - 37

THE 16-BIT COMPUTER MARKET: AN ANALYSIS
PC/AT
Vorldwide
US
International

901000
649000
257000

1616000
1099000
517000

1636000
1099000
537000

System/36
Vorldwide
US
International

105000
54000
51000

145500
70000
75500

212500
97000
115500

Series/1
Vorldwide
US
International

49000
28700
20300

53500
31000
22500

95890
57940
37950

ICL System 25
Vorldwide
US
International

600
600

900
900

1128
1128

MAl 2000
Vorldwide
US
International

4200
2200
2000

5415
2825
2590

5699
2972
2727

MOD Classic
Vorldwide
US
International

868
588
280

950
623
327

976
643
333

Nixdorf 8850,8870
Vorldwide
US
International

1840
1840

1990
1990

2085
2085

Tower-XP,Mini
Vorldwide
US
International

16665
9515
7150

19055
9275
9780

23075
12000
11075

TI 1000,1100, 1200,SPIOOO
Vorldwide
US
International
Unisys S80,B27,28,38,39
Vorldwide
13925
US
8762
International
5163
Source:

7900
5600
2300
47600
25300
22300

16330
7590
8740

IDC

***

CUSTOMIZED RESEARCH SERVICE *
- - For Internal Use Only - 38

THE 16-BIT COMPtrl'ER MARKET: AN ANALYSIS
APPENDIX Cl:
Industries

System/36

AEROSPACE
0.4%
0.1%
AIR-AUTO SVC
APPAREL
3.0%
AUTOMOTIVE
2.5%
BANKING
2.7%
BROADCAST
1.6%
BUILD-MATER.
1.7%
BUSINESS
6.6%
CHEMICAL
2.0%
CONSTRUCTION
3.1%
CPU&BUSINESS
0.3%
CREDIT AGENCY
0.8%
DATA SERVICES
4.0%
DRUGS-MED.
0.5%
EDUCATION
3.0%
2.1%
ELECT-MACH
ELECTED
0.9%
ELECTRONICS
0.6%
ENGINEER
0.3%
FEDERAL
0.3%
FINANCE
0.1%
FOOD-BEVERAGE
4.0%
HEALTH CARE
6.2%
HOTELS-ENTER.
2.2%
INSURANCE
7.0%
LEGAL SERVICE
0.9%
MACHINERY
1.5%
3.6%
METAL-GLASS
MINING
0.4%
MISC-MFG
2.4%
NEVSPAPER
0.2%
OIL-GAS-EXTRACT 0.9%
PAPER
1.5%
PRINTING
1.3%
REAL-ESTATE
1.2%
RUBBER-PLASTIC 1.2%
SCI-TEST
SEMI-CON
SHIPPING
STATE-LOCAL
TELECOMM
TRANS-EO
UTILITIES
VHO LE SALE
SITES

0.6%
0.0%
2.1%
4.3%
0.6%
2.8%
1.1%
17.1%
2347

SYSTEM DISTRIBUTION BY INDUSTRY
Series/1

HP3000
TOVER-XP
MICR03000 MINITOYER

3.1%

1.9%
0.6%
0.6% 1.2%
0.6%
0.9%
2.8%
4.6%
5.3%
9.3%
1.9%
0.3%
5.3%
2.2%
4.3%
4.6%
0.6%
3.7%
0.6%
1.6%
0.3%
3.1%
2.8%

3.1%
3.1%
10.8%
6.2%
1.5%
3.1%
1.5%
3.1%
1.5%
3.1%
7.7%
7.7%
3.1%
1.5%
4.6%
1.5%
1.5%
3.1%

1.5%
3.1%
24.6%
65

8.8%
2.9%
5.9%
1.0%
2.9%
2.0%
1.0%
7.8%

DPS6

1.6%
3.2%
4.8%
1.6%
3.2%
3.2%
1.6%
1.6%
4.8%

2.9%
1.0%
1.0%
15.7%

15.9%

3.9%
2.0%

6.4%
1.6%

1.9%
0.6%
3.7%
3.7%
0.3%
5.0%
1.9%
1.2%
4.0%
0.9%
0.3%
2.2%

1.0%

11.1%

3.9%
6.9%

4.8%

1.0%
1.0%

3.2%

1.2%
0.6%
0.6%
6.8%
1.6%
1.6%
1.2%
9.6%
323

1.0%

1.6%

1.0%
2.0%
2.0%

14.3%

3.9%
1.6%

1.6%
17.7%
102

Based on analysis of data from CI database.

* * * CUSTOMIZED RESEARCH

SERVICE *
- - For Internal Use Only - 39

12.7%
63

THE 16-BIT COMPUTER
APPENDIX C2:
Industries
AEROSPACE
AIR-AUTO SVC
APPAREL
AUTOMOTIVE
BANKING
BROADCAST
BUILD-MATER
BUSINESS
CHEMICAL
CONSTRUCTION
CPU&BUSINESS
CREDIT AGENCY
DATA SERVICES
DRUGS-MED
EDUCATION
ELECT-MACH
ELECTI-DI
ELECTRONICS
ENGINEER
FEDERAL
FINANCE
FOOD-BEV
HEALTH CARE
HOTELS-ENTER
INSURANCE
LEGAL SERVICES
MACHINERY
METAL-GLASS
MINING
HISC-HFG
NEVSPAPER
OIL-GAS-EXTRA
PAPER
PRINTING
REAL ESTATE
RUBBER-PLASTIC
SCI-TEST
SEMI-CON
SHIPPING
STATE-LOCAL
TELECOMH
TRANS-EQUIP
UTILITIES
VHOLESALE
SITES

KARJ(ET:

SYSTEM DISTRIBtrrION BY INDUSTRY

ALTOS 1086, PC/ATPS/2-30,50,60
20863086
1.6%
0.8%
0.8%
2.4%
11.1%
1.9%
16.7%
1.9%
5.6%
1.9%
1.9%

4.0%
6.4%
4.8%
3.2%
0.8%
7.9%
1.6%
0.8%

1.9%
7.4%
1.9%

1.6%
2.4%
5.6%
0.8%
2.4%
4.8%
4.8%

3.7%
7.4%
1.9%
3.7%

AN ANALYSIS

1.6%
3.2%
1.6%
2.4%

5.6%
3.7%
0.8%

1.9%

3.2%

29.6%
54

1.6%
2.4%
10.3%
126

0.8%

0.7%

2.7%

1.4%
1.4%
6.0%
1.4%
0.4%
6.8%
3.3%
2.5%
0.4%
0.6%
2.9%
0.8%
7.4%
1.2%
0.4%
0.2%
1.0%
4.1%

0.7%
2.0%
2.0%

1.5%
1.7%
0.6%
1.0%
1.7%
6.7%
6.5%
1.0%
1.5%

6.2%
3.3%
0.4%
7.8%

0.7%
34.0%
0.7%
0.7%
0.7%
1.3%
3.9%

2.3%
3.3%
1.2%
0.8%
1.2%
2.9%
3.5%
2.5%
1.4%
1.4%
0.2%
0.2%
.0082
3.5%
0.6%
1.0%
3.1%
8.2%
486

1.6%
3.2%

1.9%

PDP11/53, HP1000
11/73/83/84

***

CUSTOMIZED RESEARCH SERVICE *
- - For Internal Use Only - 40

6.5%
1.3%
0.7%
0.7%
9.8%
3.3%
1.3%
0.7%
1.3%
1.3%
7.8%

1.3%
4.6%
1.3%

0.7%
1.3%
1.3%
2.0%
1.3%
0.7%
3.9%
156

5.6%
0.4%
3.3%
5.0%
1.3%
3.8%
6.3%
7.5% "
0.6%
4.0%
0.2%
0.2%
0.2%
1.7%
6.3%
0.4%
2.3%
0.2%
3.3%
2.1%
0.8%
0.2%
1.7%
2.9%
1.0%
0.2%
4.0%
2.5%
0.6%
3.3%
3.3%
480

THE 16-BIT COMPUTER MARKET: AN ANALYSIS

APPENDIX D:

Manufacturer
and Model
Digital
PDP-ll/84

HARlCET/APPLICATION OVERVIEV BY SYSTEM

Principal
Target Market Industry

Other
Packages

32-bit
Migration

Bus/Technical Gen. Comm.
Factory Auto.

Graphics
Datatrieve
V/P,e-mail

HP
BPlOOO
E/F/A Series

Scientific/Manufacturing
Technical engineering
measurement mfg
process control
graphics

HP9000

HP3000 Series
52/58/70

Business/Manufacturing
Commercial

Office auto.
HP9000
materials mgmt
production mgmt
graphics
distribution

HP3000
Micro 3000

Business/Office Auto
Commercial

Financial
Sales
graphics
manufacturing
distribution

Bull HN
DPS 6/22

Technical/Office
Business Data entry
manufacturing

Accounting
program dev.

DPS 6
Series 40/70

Technical/Manufacturing
Business distribution
pharmacy

O/A
Accounting
Hospital

IBM
Series/l

Business Industrial,retail
financial
transportation
communications
telephone mgmt
insurance
government

System/36

Gen. Business Manufacturing O/A
Distribution

System/38

Business/Gen. Business
Commercial

* * * CUSTOMIZED

RESEARCH SERVICE

DPS6 PLUS

AS/400

Manufacturing
Distribution
Office/38

- - For Internal Use Only - 41

VAX,
MicroVAX

***

AS/400

THE 16-BIT COMPUTER MARKET: AN ANALYSIS
APPENDIX D:

MARKET/APPI.TCATTON OVERVIEV BY SYSTRM

Manufacturer
and Model

Principal
Target Market Industry

Other
Packages

McDonnell Douglas
M6400/M6600

Business Gen. business
manufacturing
distribution
government

MRE
O/A
library mgmt

Modular Computer

Scientific/Tech Industrial
Auto
Factory/Process
Control

Query database

Systems
Classic CT/15

01-3000 graphics
MAXPAC cont.
process con t .

Classic 11/15,25,75
Classic 11/45

Scientific/Tech Factory automation
Factory/Process
Control

Nixdorf

Business data entry, banks
Law enforcement
Co un ty gov t .

8850 Micro 5,
8850/85
8570

Business Manufacturing
distribution
banking

Financial mgmt
mortgage banking

Northern Telecom
Meridian DV-1

IVD Information Commercial
workgroup <100 Unix-based
applic

Telemanagement

Office auto

V/P,E-mail

OEM/Business Scientific
general purpose

Office auto

Northern Telecom
585
Plessey Peripheral
6300/8300/Vixen
SSCI
SSCI-I00,-800

telemktg
teleconferencing

Scientific CAD/CAM
Scientific ATE
communications

Texas Instruments
352A,373A,374A,
375A,362,673A,
675A,690A,691A,
874A,875A/B

***

BUSINESS

CUSTOMIZED RESEARCH SERVICE

For Internal Use Only - 42

VIP, Data Diet.,
Query, Screen
Design

***

THE 16-BIT COMPUTER MARKET: AN ANALYSIS

APPF.NDIX D:
Manufacturer
and Model
Ultimate Corp.
1500 Series
(LSI 11)
3000 Series
(11/23)

MARKET/APPLICATION OVERVIEV BY SYSTEM
Principal
Target Market Industry

Other
Packages

Business Business

Varied

Small Business

General Business

6000 Series
(DPS 6)

Business Commercial,
Business

Unisys Corp.
B90 Series

Business/comm General Business

B1900 Series

Commercial O/A
Decision support

System 80

Commercial O/A
decision support

Vang
VS 5

Automation Office Automation

Barrister Information
Systems Corp.
Model 145,150,160 Legal Industry

Model 3100,3200
3300

UltiVord,Ultiplot,
Ulticalc,UltiNet,
UltiMation,Ultikit
UltiVord,UltiPlot,
UltiCalc,UltiNet
Hfg,hospital,
educ,word mgmt,
reporter , Domain
Accounting,
wholesale/distrib.
manufacturing
accounting,
wholesale/distrib.
manufacturing

VIP, legal,
accounting,
financial modeling
info. mgmt.

Legal applic.

Legal O/A & Legal applic.
Practice mgmt.

V/P,law firm
accounting,
financial
modeling,
info. mgmt.,e-mail

Bonar August Sys.
Series 330
Industry control Process, critical Hodbus protocol,
TRI-GUARD System
Safety shutdown HVAC control,
Database Builder,
safety shutdown
Ladder Logic
Builder
Series 330
TRI-DAC System

Industrial control Process safety
Critical Data Acq. shutdown,
critical HVAC wI
colograph

***

CUSTOMIZED RESF.ARCR SERVICE

- - For Internal Use Only - 43

Hodbus protocol,
Ladder,database,
& graphics bU1lder

***

THE 16-BIT COMPUTER MARICET: AN ANALYSIS
APPRNDIX D:

MARICET/APPI.TCATION OVRRVIEV RY -SYSTRM

Manufacturer
and Model

Principal
Target Market Industry

BTl Computer Sys.
BTl 6000

Business

CalComp Corp.
85108600
(11/23,11/23/8086)

Technical CAD/D-mech/tech

S/S,Y/P

Chrislin Industries
CI-Micro-11
(11/73)

Technical Manufacturing
Business

Accounting

Business Industrial
distribution

medical
credit union
accounting
medical
credit union
accounting

Compulab Corp.
Sentinel DS-140
Sentinel DS-175

Other
Packages

Ac~ounting

Business Industrial
distribuion
laboratory

Computer Designed Sys
Adviser 100,600,
Business Manufacturing
900
Manufacturing distribution
Distribution

medical
construction
fixed assets

Display Data Corp.
in*sight

truck dealer

GEAC Computers
6000, 8000

Business Auto dealer
route distribution
Business Banking
Financial Library
Library
Financial, library , Banking
transaction proc. Library

Concept 9000
ICL Inc.
System 25
Model 410,420,430
Model 440
Model 450, 490

Business/retail retail controller
Business/retail retail controller,
revenue data colI.
business/retailer retail controller,
government revenue data colI.

Independent Business Systems
3075, 3175, 3300
Business Publishing
Integrated Digital
Products Corp.
Ally

***

Business Systems
CUSTOMIZED RESEARCH SERVICE

For Internal Use Only - 44

Editor,linker

***

THE 16-BIT COMPUTER MARKET: AN ANALYSIS
APPENDIX D:
Manufacturer
and Model
MAl/Basic Four
HAl 2000

HDS Qantel
Business Computers
System 45XP, 55,
587843
Norsk Data N>A.
ND-100

MARKET/APPLICATION OVERVIEV BY SYSTRM
Principal
Target Market Industry

Other
Packages

Business Gen. business
manufacturing
distribution
government

MRE,O/A,
library mgmt.

Business Mfg,retail,hotel,
transportation

S/S,v/P

General purpose general
purpose

O/A

General business accounting,
insurance,trade,gen.business
sys,
medical, legal manufacturing
rec.mgmt., O/A

general acct.
vert\cal market

SUPERMICROS
Alpha Microsystems
AM-1200M
(100% dealer)

Data General
00/500
(vendor/indirect)

Gen.business,
manufacturing,
bank/fin/invest
trade,medical

General Automation
Zebra 1350
(100% VAR)
(PICK O/S)

Gen. business, Accounting
manufacturing, gen. business sys.
bank/finance, manufacturing
trade,medical, trans. monitor
construction,edu,rec. mgmt., O/A
hospitality,govt.

Texas Instruments
System 1000,
1100,SP1000,1200
(95% VAR,distrib)

Gen. business, Accounting,
manufacturing, gen. business sys.
medical, manufacturing
transportation, trans. monitor,
telecom/utilities rec. mgmt.,O/A

***

CUSTOMIZED RESEARCH SERVICE *
- - For Internal Use Only - -

THE 16-BIT COMPUTER MARKET: AN ANALYSIS
APPENDIX D:

MARKET/APPI.ICATION OVERVIEV BY SYSTEM

Principal
Target Market Industry

Manufacturer
and Model
Unisys Corp.
B26,B27,B28,B38

Other
Packages

Gen. business, Accounting,
manufac turing, gen. busine,ss sys.
bank/fin/invest rec. mgmt.,O/A
trade,medical,
legal, construction,
govt.,edu

Altos Computer Sys. (32-bit systems)
Manufacturing, accounting,
386 Series 500,
bank/fin/invest,gen.bus.system,
1000, 2000
100% VAR,distrib, insurance,medical, manufacturing,
legal,govt. rec.mgmt,O/A
dealer OEM
386 Series 500 Pick
Altos 3068 Pick
(100% indirect)

Manufacturing, accounting,
bank/fin/invest, gen.bus.system
insurance, trade, manufacturing
medical, legal,
construction,govt

Micro PDP-11/53,
11/53+,11/73,
29159
(vendor & indir)

Gen. business, gen.business,mfg,
manufacturing, trans. monitor,
bank/fin/invest, lab automation,
medical,edu,legal, process control,
transportation, accounting,O/A
construction

Hewlett Packard
Micro3000GX,

Gen. business, Accounting,
manufacturing gen.bus.sys.,
bank/fin/invest, manufacturing,
insurance,trade, trans.monitor,
medical O/A

-LX, -XE
(Vendor & indir)
NCR
Hinitower,
Tower XP
(Vendor & indir)
Source:

Manufacuring, Accounting,
bank/fin/invest, gen.bus.sys,
trade manufacturing,
trans. monitor,
rec.mgmt.,O/A

DataPro

***

CUSTOMIZED RESEARCH SERVICE

- - For Internal Use Only - 46

***

Tower 32/600
Tower 32/650

THE 16-BIT COMPUTER MARKET: AN ANALYSIS
APPENDIX E:

APPLICATTONS BY SELECTED SYSTEM

(Based on Analysis of CI Data)
GENERAL BUSINESS
SYSTEH/36

85% IN-HOUSE

OAS

ACCOUNTING

Para-Research Easy-Text

IBH A/P,A/R,
IBM DisplayYrite/36
Gen-Ledger,
Inventory,Payroll
IBM Personal Services 36
Edwards A/P,A/R,G/L,
Sales Analysis
Para-Research AP,AR,GL,
Inventory
Prentice-Hall AP,AR,FRS,
Inventory
Concord-Mgmt AP,AR,GL,PR

IBM
CMAS,DMAS
HIS
Backoffice

HP3000

63% IN-HOUSE
HP HPmail,Desk-Mgr
Uptime A/P,A/R,G/E,O/E
Collier A/P,G/E
ASK Manman-AP, OMAR,
GL, Payroll
MCBA A/P,A/R,G/L,
Payroll,I/M,COP
COMM-ASSOC. Fixed Assets

In-house

Tower

* 91% In-house
Yordperfect??
Realworld AP,AR,GL,Payroll SOFTEST Lex

Inhouse

HPIOOO

HP Gen-Ledger

DPS6

in-house

88% In-house

In-house

HN DEF-11 (data-entry)
MSA Gen-Ledger ??

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CUSTOMIZED RESEARCH SERVICE

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47

***

THE 16-BIT COMPUTER 1fARKET: AN ANALYSIS
APPENDIX E:

APPLICATIONS BY SELECTED SYSTEM

(Based on Analysis of CI Data)

SYSTEM/36

HP3000

REPORT GENERATOR

MANUFACTURE

DBMS

IBM Query/36

IBM MAPICS

SOFT-PRO Open
Access

IBM Retrieval/36

A. Andersen MAC PAC
MSA MRPII

HP Ouery,Inform,View, HP MGMT/3000
Report
HP Jobscope
STATCOM Boss/3000
Cognos Quiz

HP Image
Rego ADAGER

Tower

Unify
Microrim R-BASE
Informix-SOL
Microsoft
File??

HPlOOO

HP Image

. DPS6

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- - For Internal Use Only - 48

CINCOM total
HN DBMS
Ashton-Tate
OB111+??

in-house

***

THE 16-BIT COMPtrrER MARKET: AN ANALYSIS
APPENDIX E: APPLICATIONS BY SELECTED SYSTEM
(Based on Analysis of CI Data)
FINANCE

GRAPHICS

SYSTEH/36

DEXEL Credit-Union

IBM BGU

HP3000

In-house

APPLIC. DEVELOPMENT

Microrim
RBASE-Graph
HP Graphics/l2S

HP Graphics/l2S

HPlOOO
DPS6

IBM

PRES

HP Rapid/3000
HP Transact
Cognos Powerhouse,
Cognos Quick
TOMINY Database+??
Cincom Applic.
Dev.

PROG. SUPPORT

MICRO-LINK

SYSTEM/36

IBM POP,IDU

IBM PC Support

HP3000

Cognos QTP

YR&Q Reflection

Tower
*Majority Inhouse

INDUSTRY SPECIFIC
Columbine BIS
(Broadcast)
VitaServe
(Medical)

Smartcom,Crosstalk,
ROSSOATA Vdrive

DATA ANALYSIS
HP3000

SPSS

***

CUSTOMIZED RESEARCH SERVICE

For Internal Use Only - 49

***

THE 16-BIT

COMPUTER MARKET: AN ANALYSIS

APPRNDIX F
Customer Interview Script
16-bit Computer Project
Name

----------------------------------Date-----------Company
--------------------------Phone--------------Title
------------------------------System-------------Hello, this is
from ----------------------. Ye're
conducting a survey of 16-bit computer users. The purpose of
this survey is to determine current and future use and
selection of 16-bit systems. I'd appreciate your help in this.
I'd like to ask you some questions which should take 15
minutes.
Is this a good time?
__Yes,

BEGIN No. 1

__NO, Yhen is an appropriate time?

Time/Date: ________

1. Does your organization/site use any of the following
systems?
SYSTEM 36
---HP3000 SERIES 52,58,70 OR HP'S MICR03000
-NCR'S MINITOYER OR TOYER-XP
-IBM PC/AT OR PS/2 MODEL 30,50, 60
-ALTOS 1086,2086,3068, OR 3086
===PDP-ll/84 OR MICROPDP-ll/53,11/73, 11/83
2.

Vhen was the most

rece~t

purchase of (SYSTEM IN

3. Yhy did you select this system versus a l2-bit
that the vendor offered?

No.1)?
system

4. Vhat applications are you running on this (these) 16-bit
system(s)?
APPLICATION(S)

VENDOR/IN-HOUSE DEVELOPED

NAME OF PKG

5. How satisfied are you with this system(s) for your
particular applications?
Satisfied

Very Satisfied
5a.

Not Very Satisfied

Vhy?

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- - Por Internal Use Only - 50

***

THE 16-BIT COMPUTER MAR1CBT: AN ANALYSIS

6. Are you or do you have plAns to llse this (these) 16-hit
system(s) for different applications?
YES,

what are these new applications?

APPLICATION(S)

VENDOR/IN-BOUSE

NAME OF PKG

NO, Bow long do you plan to continue to use this
system(s) in the same capacity?
MOS/YRS
Bow will you dispose of the system(s)?

---------------------

7. Do you see any advantages to purchasing this 16-bit
system in the future? Vhat are they?
8. Vhat would be the disadvantages of selecting this 16-bit
system for future purchases?
9. Are you aware of any innovative uses of this 16-bit
system in your profession or industry?
10. Vhat innovative things has the vendor of these systems
done to maintain and continue your investment in these
systems? OR Vhat would you recommend that the vendor
do to maintain and continue your investment in these
systems?
11. IF THE FOLLOVING HAVE NOT BEEN MENTIONED, THEN
ASK:
Do you currently or plan to use your 16-bit system(s) in the
following manner:
-

Bost or server to cluster of PC's
Network control or communications
Applications Development

y
y

N
N
N

Vhat type?
(IF THE FOLLOVING APPLIES GIVEN TBE CUSTOMER/INDUSTRY)
Process Control
Y
N
Continuous Process Control
Y
N
- Transaction Monitoring
Y
N
- Other

------------------------------------------------

12.

Do you have any other comments?

Thank you for your help.

***

CUSTOMIZED RESEARCH SERVICE

- - For Internal Use Only - 51

***

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