EFM Reference Guide 2015 V1.5
User Manual:
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Page Count: 82
- 1. Enterprise Feedback Management Platform Overview
- 2. GEI / GSEI Overview
- 3. User Setup & Access
- 4. GEI / GSEI Survey
- 5. Contact Us Feedback
- 6. Hotel Survey
- 7. Managing Feedback (GEI / GSEI, Hotel & Contact Us)
- 8. Social Media Monitoring
- 9. Snapshot Survey Results
- 10. Admin Access
- 11. Tips for using the new feedback platform
- 12. Platform Support / Questions
- 13. Appendix:
- 13.1. GEI Survey Questions
- 13.2. GSEI Survey Questions
- 13.3. Hotel Survey questions
- 13.4. Terms & Conditions
- 13.5. “Contact Us” questions
- 13.6. Snapshot Survey Questions
- 13.7. Best Practice Responses to guest feedback
- 13.8. Ontario Mandatory Operating Procedures - Customer Care Communication Tracking
- 13.9. OLG Call Transfer Scripting to Tier 3