Express 5800 TM700 ENUSZS13 0032
User Manual: Express 5800 TM700
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IBM Europe, Middle East, and Africa Services Announcement ZS13-0032, dated May 14, 2013 IBM ServicePac offering - Maintenance Offerings for Multivendor Server products Table of contents 1 1 Overview Planned availability date 1 Description 16 Announcement countries Overview This range of IBM® ServicePac® provides one or two years of IBM maintenance with 24x7x4hr response or 9x5x4hr response for selected multivendor servers. The easy registration process of the attractively priced ServicePac offerings helps to ensure that high-quality maintenance services can be provided by IBM on selected HP Servers. The intention is to enable IBM Business Partners to offer their customers continuity of service after the multivendor warranty period expires. The number of unique ServicePac offerings are kept to a minimum with each part number supporting a number of machine types. ServicePac details can be found at https://www-304.ibm.com/sales/gss/download/spst/spmv/spstmvController ServicePac offerings have a part number and can be ordered through SAP in the same manner as IBM products. The ServicePac must be registered by the customer within 15 days of purchase by using the online registration at http://www.ibm.com/servicepac Failure to register may result in a delay in the service due to entitlement validation. These offerings are valid from the purchase date of the ServicePac . Planned availability date May 14, 2013 Description Maintenance ServicePacs for Multivendor products The following ServicePac part numbers are valid in Ireland and United Kingdom: ServicePac part number I/D ServicePac description 65Y4900 MV105 1YR Maint 7x24x4hr 65Y4901 MV106 2YR Maint 7x24x4hr IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM pseudo type Description B582 000 HP Proliant 8500 IBM is a registered trademark of International Business Machines Corporation 1 65Y4902 MV107 1YR Maint 7x24x4hr 65Y4903 MV108 2YR Maint 7x24x4hr BX31 BN02 CQ62 BW29 DY55 DP17 DP17 EA25 DZ98 CQ62 DW86 DL91 65Y4904 MV109 1YR Maint 7x24x4hr DX25 000 HP Proliant pClass Blade Enclosure DX26 000 HP Proliant pClass Blade Enclosure 65Y4905 MV110 2YR Maint 7x24x4hr 65Y4906 MV111 1YR Maint 7x24x4hr 65Y4907 MV112 2YR Maint 7x24x4hr 000 000 004 000 009 001 000 000 000 005 000 000 HP Proliant BL10E HP Proliant BL20P G1 HP Proliant BL20P G3 HP Proliant BL20P G2 HP Proliant BL20P G4 HP Proliant BL25P G1 HP Proliant BL25P G2 HP Proliant BL30P HP Proliant BL35P HP Proliant BL40P HP Proliant BL45P HP Proliant Brocade 4GB SAN Switch CU22 000 Cisco 371098-001 1GB Ethernet Switch for p-Class EE07 000 Cisco 378926-B2 1GB Switch for p-Class CK86 CD63 CD64 DV54 DK42 ED52 000 000 000 000 000 000 DK51 CK80 DI09 DY20 CK82 CK83 D938 CK84 DK49 DK50 DK49 CK87 CK97 CK88 CK89 CK90 BQ31 000 000 000 000 000 000 450 000 000 000 001 000 000 000 000 000 050 ET52 000 ER01 000 ED53 000 DK45 000 DK54 000 DZ16 000 JW02 000 JW08 JW03 EI47 CA39 CA39 CA39 CQ64 CQ64 CQ64 EC63 IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 000 000 000 000 015 001 000 019 001 000 Dell PowerEdge 300 Dell PowerEdge 400SC Dell PowerEdge 600SC Dell PowerEdge 800 Dell PowerEdge 830 SATA Dell PowerEdge 840 Entry Level Dell PowerEdge 850 SATA Dell PowerEdge 1300 Dell PowerEdge 1800 Dell PowerEdge 1900 Dell PowerEdge 2100 Dell PowerEdge 2200 Dell PowerEdge 2300 Dell PowerEdge 2500 Dell PowerEdge 2900 Dell PowerEdge 2950 Dell PowerEdge 2970 Dell PowerEdge 3250 Dell PowerEdge 4200 Dell PowerEdge 4300 Dell PowerEdge 4350 Dell PowerEdge 4400 Dell PowerEdge 4650 PII/450MHZ Dell PowerEdge R300 Rack server Dell PowerEdge R610 Rack server Dell PowerEdge SC440 Entry Level Dell PowerEdge SC1420 SCSI Dell PowerEdge SC1425 SCSI Dell PowerEdge SC1435 1U Rack Dell PowerEdge T105 Tower server Dell PowerEdge T310 Dell PowerEdge T710 HP Proliant DL120 G5 HP Proliant DL140 HP Proliant DL140 G2 HP Proliant DL140 G3 HP Proliant DL145 HP Proliant DL145 G2 HP Proliant DL145 G3 HP Proliant DL160 G5 IBM is a registered trademark of International Business Machines Corporation 2 EC63 EI56 EC63 JY23 EI57 ER75 EI59 012 000 012 000 000 000 000 HP HP HP HP HP HP HP Proliant Proliant Proliant Proliant Proliant Proliant Proliant DL160 DL165 DL160 DL180 DL180 DL180 DL185 G6 G5 G6 G1 G5 G6 G5 65Y4908 MV113 1YR Maint 7x24x4hr 65Y4909 MV114 2YR Maint 7x24x4hr AY51 BT48 DG51 DU75 EA96 000 000 000 002 000 HP HP HP HP HP Prolaint Proliant Proliant Proliant Proliant DL320 DL320 DL320 BL460 BL480 G2 G3 G6 C 65Y4910 MV115 1YR Maint 7x24x4hr 65Y4911 MV116 2YR Maint 7x24x4hr JY40 EQ45 AX25 AX25 CQ64 CQ64 AX25 DX43 000 000 000 002 006 007 006 000 HP HP HP HP HP HP HP HP Proliant Proliant Proliant Proliant Proliant Proliant Proliant Proliant BL280C G6 BL490C G6 DL360 DL360 G2 DL360 G3 DL360 G4 DL360 G5 DL365 G1 65Y4912 MV117 1YR Maint 7x24x4hr 65Y4913 MV118 2YR Maint 7x24x4hr AV09 BF58 CQ75 CB44 DM85 EN55 CZ76 BN35 CX06 000 000 000 000 000 000 000 000 000 HP HP HP HP HP HP HP HP HP Proliant Proliant Proliant Proliant Proliant Proliant Proliant Proliant Proliant DL380 DL380 G2 DL380 G3 DL380 G4 DL380 G5 DL380 G6 DL380R 01 DL380R G3 DL385 65Y4914 MV119 1YR Maint 7x24x4hr 65Y4915 MV120 2YR Maint 7x24x4hr AY52 BK63 DG62 PL14 CC19 CQ76 000 000 000 300 000 000 HP HP HP HP HP HP Proliant Proliant Proliant Proliant Proliant Proliant DL580 DL580 G2 DL580 G3 DL580 R03 DL585 1 DL590 65Y4916 MV121 1YR Maint 7x24x4hr 65Y4917 MV122 2YR Maint 7x24x4hr BR70 000 HP Proliant DL740 BB80 000 HP Proliant DL760 G2 65Y4918 MV123 1YR Maint 7x24x4hr 65Y4919 MV124 2YR Maint 7x24x4hr BZ89 BZ89 BZ89 BZ89 BZ89 CQ65 DY48 DY48 000 013 001 002 003 000 001 000 HP HP HP HP HP HP HP HP AQ87 C682 AH48 C493 AH37 L082 AL85 000 000 000 000 000 000 000 Compaq Proliant 400 Compaq Proliant 800 Compaq Proliant 1200 Compaq Proliant 1500 Compaq Proliant 3000 Compaq Proliant 4000 Compaq Proliant 1600 PII/266MHZ Compaq Proliant 5000 6/166 Compaq Proliant 850R 5/90 Compaq Proliant 1500R 200MHZ 5 Compaq Proliant 1600R 266MHZ 6 Compaq Proliant 1850R PIII 500 Compaq Proliant 3000R 6/300 51 HP Proliant ML310 65Y4920 MV125 1YR Maint 7x24x4hr 65Y4921 MV126 2YR Maint 7x24x4hr C738 000 C939 000 AH95 000 AH80 000 AM22 500 AH38 000 BS28 000 IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 Proliant Proliant Proliant Proliant Proliant Proliant Proliant Proliant ML110 ML110 ML110 ML110 ML110 ML150 ML150 ML150 G2 G3 G4 G5 G2 G3 IBM is a registered trademark of International Business Machines Corporation 3 BS28 BS28 BS28 BS28 AW85 AW85 CQ65 CQ45 CQ48 DL97 000 002 003 004 000 003 005 000 011 000 HP HP HP HP HP HP HP HP HP HP Proliant Proliant Proliant Proliant Proliant Proliant Proliant Proliant Proliant Proliant ML310 ML310 ML310 ML310 ML330 ML330 ML330 1000 1600R 2000 G2 G3 G4 G5 G2 G3 65Y4922 MV127 1YR Maint 7x24x4hr 65Y4923 MV128 2YR Maint 7x24x4hr C943 000 Compaq Proliant 2500 AK34 002 Compaq Proliant 5500 PIII/500 C986 000 Compaq Proliant 6000 6/200 AF82 000 Compaq Proliant 6500 6/200 512 C467 000 Compaq Proliant 4500R 5/166 AJ27 000 Compaq Proliant 5500R P200 AQ88 000 Compaq Proliant 6400R AT42 000 HP Proliant ML350 CQ65 009 HP Proliant ML350 G2 BZ73 000 HP Proliant ML350 G3 DM71 000 HP Proliant ML350 G4 CQ52 000 HP Proliant 4500 CQ73 000 HP Proliant 6400 65Y4924 MV129 1YR Maint 7x24x4hr 65Y4925 MV130 2YR Maint 7x24x4hr AT42 BQ48 CQ65 BE92 BN35 CQ64 800 001 015 000 0ML 009 HP HP HP HP HP HP 65Y4926 MV131 1YR Maint 7x24x4hr 65Y4927 MV132 2YR Maint 7x24x4hr AG60 DT21 EB59 CQ65 BZ77 000 000 000 016 000 Compaq Proliant 7000 HP Proliant BL680C HP Proliant BL685C HP Proliant ML530 HP Proliant ML530 (GEN-2) 65Y4928 MV133 1YR Maint 7x24x4hr 65Y4929 MV134 2YR Maint 7x24x4hr AV15 001 HP Proliant ML570 BZ66 000 HP Proliant ML570 G2 BX14 003 HP Proliant ML570 G3 65Y4930 MV135 1YR Maint 7x24x4hr 65Y4931 MV136 2YR Maint 7x24x4hr BB78 000 HP Proliant ML750 91Y8740 MV377 1YR Maint 7x24x4hr 91Y8741 MV378 2YR Maint 7x24x4hr EM38 000 HP Proliant C3000 C class blade 91Y8742 MV379 1YR Maint 7x24x4hr 91Y8743 MV380 2YR Maint 7x24x4hr DU44 000 HP Proliant C7000 C class blade 91Y8744 MV381 1YR Maint 7x24x4hr 91Y8745 MV382 2YR Maint 7x24x4hr BB61 000 Dell PowerEdge processor CK91 000 Dell PowerEdge DP58 000 Dell PowerEdge EI86 000 Dell PowerEdge AMD Optero Proliant Proliant Proliant Proliant Proliant Proliant ML370 ML370 ML370 ML370 ML380 ML380 G3 G4 G2 G2 6350 6300 6950 R905 DL590 excluded from Ireland The following ServicePac part numbers are only valid in France: 1 ServicePac part number I/D ServicePac description 91Y7554 MV357 1YR Maint 9x5x4hr 91Y7555 MV358 2YR Maint 9x5x4hr IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM pseudo type Description DL47 000 Dell PowerEdge 1855 DL78 000 Dell PowerEdge 1955 IBM is a registered trademark of International Business Machines Corporation 4 91Y7556 MV359 1YR Maint 24x7x4hr 91Y7557 MV360 2YR Maint 24x7x4hr BL44 CK86 DU74 ED52 EF93 JW17 AQ87 C682 BN18 BP56 CN41 CN44 CQ62 DI64 DP17 DY55 JY40 CA39 CQ64 DR62 EC63 EI47 EI56 EI57 EI59 BS28 CQ65 EI64 BZ89 BZ78 BH35 DL05 DL06 DL06 DL12 DP50 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 001 003 000 000 000 000 000 000 Dell PowerEdge 350 Dell PowerEdge 300 Dell PowerEdge 860 Dell PowerEdge 840 Dell PowerEdge R200 Dell PowerEdge R410 HP Proliant 400 HP Compaq Proliant 800 HP Compaq NetServer TC2100 HP Compaq NetServer TC2110 HP Compaq NetServer E50 HP Compaq NetServer E60 HP Compaq Proliant BL10e HP Compaq Proliant BLP Class HP Compaq Proliant BL25P HP Compaq Proliant BL20p HP Compaq Proliant BL280C G6 HP Compaq Proliant DL140 HP Compaq Proliant DL145 HP Compaq Proliant DL100 HP Compaq Proliant DL160 HP Compaq Proliant DL120 HP Compaq Proliant DL165 HP Compaq Proliant DL180 HP Compaq Proliant DL185 HP Compaq Proliant ML310 HP Compaq Proliant ML150 HP Compaq Proliant ML115 HP Compaq Proliant ML110 HP Compaq Proliant ML330 NEC TM1200 NEC TM1300 NEC Express 5800 110EH NEC Express 5800 TM1300 NEC Express 5800 120EG NEC Express 5800 TM700 91Y7558 91Y7559 91Y7560 91Y7561 BF59 BL43 BX96 BY02 BZ97 CK80 CK81 CK95 DI09 DK48 DY20 AX73 BB81 BF60 BK73 BL45 CC35 CK84 CK85 D774 D776 D938 DK49 DK50 AS51 BB04 BI94 BQ31 D758 D777 DV55 BR31 CD64 ET54 ER01 AH37 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 001 000 001 000 000 000 Dell PowerEdge 1550 Dell PowerDdge 1650 Dell PowerDdge 1600 Dell PowerEdge 1400 Dell PowerEdge 1750 Dell PowerEdge 1300 Dell PowerEdge 1850 Dell PowerEdge 1655 Dell PowerEdge 1800 Dell PowerEdge 1950 Dell PowerEdge 1900 Dell PowerEdge 2450 Dell PowerEdge 2400 Dell PowerEdge 2550 Dell PowerEdge 2650 Dell PowerEdge 2600 Dell PowerEdge 2800 Dell PowerEdge 2500 Dell PowerEdge 2850 Dell PowerEdge 2100 Dell PowerEdge 2200 Dell PowerEdge 2300 Dell PowerEdge 2900 Dell PowerEdge 2950 Dell PowerEdge 4300 Dell PowerEdge 4400 Dell PowerEdge 4350 Dell PowerEdge 4600 Dell PowerEdge 4200 Dell PowerEdge 4100 Dell PowerEdge 420SC Dell PowerEdge 500SC Dell PowerEdge 600SC Dell PowerEdge M600 Dell PowerEdge R610 HP Compaq Proliant 3000 PC SERVER 6/300-512 MV361 MV362 MV363 MV364 MV MV MV MV 1 2 1 2 YR YR YR YR 9x5 SBD 9x5 SBD 24x7 SBD 24x7 SBD IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM is a registered trademark of International Business Machines Corporation 5 AJ27 000 HP Compaq Proliant 5500R 6/550 RACK AK34 000 HP Compaq Proliant 5500 6/200 AL85 000 HP Compaq Proliant 1600 6/350 AM22 000 HP Compaq Proliant 1850R B564 000 HP Compaq Proliant 5500 PII XEON/450/256 PC SERV B832 000 HP Compaq Proliant 3000 C220 000 HP Compaq Proliant 4500 C289 000 HP Compaq Proliant 1500 C939 000 HP Compaq Proliant 850R CQ46 000 HP Compaq Proliant 1200 CQ48 000 HP Compaq Proliant 1600 CQ54 000 HP Compaq Proliant 5000 CQ56 000 HP Compaq Proliant 5500 AG53 000 HP Compaq NetServer LH Plus AW11 000 HP Compaq NetServer LC2000/LC2000r BF70 000 HP Compaq NetServer LP1000r BH91 000 HP Compaq NetServer LC3 BK85 000 HP Compaq NetServer E800 BN12 000 HP Compaq NetServer TC3100 BN16 000 HP Compaq NetServer LP2000r BT97 000 HP Compaq NetServer TC4100 BZ28 000 HP Compaq NetServer LH3 CN58 000 HP Compaq NetServer LH PRO CN59 000 HP Compaq NetServer LH2 DG35 000 HP Compaq NetServer TC4200 B812 000 HP Compaq NetServer LD PRO H623 000 HP Compaq NetServer LF B816 000 HP Compaq NetServer LH BH99 000 HP Compaq NetServer LPr DU75 000 HP Compaq Proliant BL460C DW86 000 HP Compaq Proliant BL45P DZ98 000 HP Compaq Proliant BL35P EA96 000 HP Compaq Proliant BL480C EQ45 000 HP Compaq Proliant BL490C G6 EJ15 000 HP Compaq Proliant BL495C G5 JY08 000 HP Compaq Proliant BL495C G6 DU75 001 HP Compaq Proliant BL465C CQ75 000 HP Compaq Proliant DL380 G3 CW97 000 HP Compaq Proliant DL350 CX06 000 HP Compaq Proliant DL385 DG51 000 HP Compaq Proliant DL320 DX43 000 HP Compaq Proliant DL365 EN55 000 HP Compaq Proliant DL380 G5 FA20 000 HP Compaq Proliant DL380 G7 EN55 001 HP Compaq Proliant DL380 G6 CQ64 004 HP Compaq Proliant DL360 CB44 005 HP Compaq Proliant DL380 G4 CX06 007 HP Compaq Proliant DL385 G6 CX06 008 HP Compaq Proliant DL385 G7 AX25 014 HP Compaq Proliant DL360 G6 AX25 015 HP Compaq Proliant DL360 G5 BH42 000 HP Compaq Proliant ML350 IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM is a registered trademark of International Business Machines Corporation 6 BE92 012 HP Compaq Proliant ML370 BE50 000 NEC ZENITH Express 5800 HX4000 BE55 000 NEC ZENITH Express 5800 MH4500 BE60 000 NEC ZENITH Express 5800 120LD BE66 000 NEC ZENITH MC2400 BE75 000 NEC ZENITH Express 5800 LS2400 BG61 000 NEC ZENITH Express 5800 MT2200 BU77 000 NEC ZENITH Express 5800 MH4000 BV06 000 NEC ZENITH Express 5800 120LE CW71 000 NEC ZENITH Express 5800 120EF CX00 000 NEC ZENITH Express 5800 120MD DL15 000 NEC ZENITH Express 5800 120RH-2 DP43 000 NEC ZENITH Express 5800 120RF-2 DP44 000 NEC ZENITH Express 5800 120RF-1 DQ02 000 NEC ZENITH Express 5800 120MF DR19 000 NEC ZENITH Express 5800 120RG EZ48 000 NEC ZENITH Express 5800 120RI-2 EZ57 000 NEC ZENITH Express 5800 120RJ-2 N592 000 NEC ZENITH Express 5800 120LF DR19 001 NEC ZENITH Express 5800 120RG-2 DL15 003 NEC ZENITH Express 5800 120RE 91Y7562 91Y7563 91Y7564 91Y7565 MV365 MV366 MV367 MV368 MV MV MV MV 1 2 1 2 YR YR YR YR 9x5 SBD 9x5 SBD 24x7 SBD 24x7 SBD AW97 BQ30 BQ30 CK91 CZ84 D770 D987 DP58 DS11 EQ08 DK43 AF82 AQ88 CQ57 AW24 BA06 000 000 000 000 000 000 000 000 000 000 001 000 000 000 000 000 BA07 000 BI01 000 BI02 000 BP65 000 CN55 H893 CN71 CN68 AY68 CQ63 BS99 CC19 CQ76 IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 000 000 000 002 000 000 000 000 000 Dell PowerEdge 6400 Dell PowerEdge 6600 Dell PowerEdge 6650 Dell PowerEdge 6350 Dell PowerEdge 6850 Dell PowerEdge 6100 Dell PowerEdge 6300 Dell PowerEdge 6950 Dell PowerEdge 6450 Dell PowerEdge R710 Dell PowerEdge SC1420 HP Compaq Proliant 6500 HP Compaq Proliant 6400R HP Compaq Proliant 6000 HP Compaq NetServer LH4 HP Compaq NetServer LH3000/LH3000r HP Compaq NetServer LH6000/LH6000r HP Compaq NetServer LXr 8500 HP Compaq NetServer LXr8 HP Compaq NetServer LT6000r HP Compaq NetServer LH4 R HP Compaq NetServer LX HP Compaq NetServer LXr PRO HP Compaq NetServer LX2 PRO HP Compaq Proliant CL380 HP Compaq Proliant CL1850 HP Compaq Proliant DL560 HP Compaq Proliant DL585 HP Compaq Proliant DL590 IBM is a registered trademark of International Business Machines Corporation 7 91Y7566 91Y7567 91Y7568 91Y7569 MV369 MV370 MV371 MV372 MV MV MV MV 1 2 1 2 YR YR YR YR 9x5 SBD 9x5 SBD 24x7 SBD 24x7 SBD 91Y7570 MV373 MV 1 YR 9x5 SBD 91Y7572 MV375 MV 1 YR 24x7 SBD 91Y7573 MV376 MV 2 YR 24x7 SBD DG62 DG63 AV15 BS27 BZ66 000 001 000 000 000 BZ77 BX14 CQ65 FB40 DI59 ER71 000 002 016 000 000 000 HP Compaq Proliant DL580 G3 HP Compaq Proliant DL580 G4 HP Compaq Proliant ML530 G1 HP Compaq Proliant ML530 HP Compaq Proliant ML570 G2 Xeon 2.0GHZ BR HP Compaq Proliant ML530 G2 HP Compaq Proliant ML570 HP Compaq Proliant ML 530 HP Compaq Proliant WS460C G6 NEC ZENITH Express® 5800 140HC NEC ZENITH Express 5800 140RC-4 ET57 EC47 EI86 AG60 B580 B582 DT21 EB59 EM38 BR70 ED59 CC19 CQ64 BB80 CQ65 000 000 000 000 000 000 000 000 000 000 000 006 015 000 020 Dell PowerEdge M1000 Dell PowerEdge R900 Dell PowerEdge R905 HP Compaq Proliant 7000 HP Compaq Proliant 8000 HP Compaq Proliant 8500 HP Compaq Proliant BL685C HP Compaq Proliant BL680C HP Compaq CHASSIS BLADE C3000 HP Compaq Proliant DL740 HP Compaq Proliant DL580 G5 HP Compaq Proliant DL585 G5 HP Compaq Proliant DL760 HP Compaq Proliant ML760 HP Compaq Proliant ML750 DU44 000 HP Compaq Chassis blade C7000 JY46 000 HP Compaq Proliant DL785 G6 JY81 000 HP Compaq Proliant DL980 G7 The following ServicePac part numbers are only valid in Spain: ServicePac part number I/D IBM pseudo type Description 00AC261 MV383 1YR Maint 9x5x4hr CK80 BB81 CK84 BB81 CK84 AW97 CK91 CQ46 CQ48 CN41 CN44 CN58 CN59 CN71 CN68 CQ64 CQ64 CC19 CC19 BZ89 000 000 000 000 000 000 000 000 000 000 000 000 000 000 002 000 004 000 006 001 Dell PowerEdge 1300 Dell PowerEdge 2400 Dell PowerEdge 2500 Dell PowerEdge 2400 Dell PowerEdge 2500 Dell PowerEdge 6400 Dell PowerEdge 6350 HP Proliant 1200 HP Proliant 1600 HP NetServer E50 HP NetServer E60 HP NetServer LH PRO HP NetServer LH2 HP NetServer LXr PRO HP NetServer LX2 PRO HP Proliant DL145 HP Proliant DL360 HP Proliant DL585 HP Proliant DL585 G5 HP Proliant ML110 00AC262 MV384 1YR Maint 9x5x4hr BL43 BZ97 CK81 DI09 DK48 BF60 BK73 BL45 CC35 CK85 DK50 BI94 000 000 000 000 000 000 000 000 000 000 000 000 Dell Dell Dell Dell Dell Dell Dell Dell Dell Dell Dell Dell ServicePac description IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 Poweredge Poweredge Poweredge Poweredge Poweredge PowerEdge Poweredge Poweredge Poweredge Poweredge Poweredge PowerEdge 1650 1750 1850 1800 1950 2550 2650 2600 2800 2850 2950 4350 IBM is a registered trademark of International Business Machines Corporation 8 BQ31 BQ30 BQ30 CZ84 EC47 DK43 CQ65 CQ65 000 000 000 000 000 001 000 016 Dell PowerEdge 4600 Dell Poweredge 6600 Dell Poweredge 6650 Dell Poweredge 6850 Dell PowerEdge R900 Dell PowerEdge SC1420 HP Proliant ML150 HP Proliant ML530 The following ServicePac part numbers are only valid in Belgium, Netherlands, and Luxembourg. ServicePac part number I/D ServicePac description 00EM016 MV385 1YR Maint 7x24x4hr IBM pseudo type Description BN02 JY02 DY55 ET47 CA39 EC63 JT26 EJ79 CQ64 DG51 EM81 AY51 ES78 AX25 AX25 JT17 CQ65 DY48 DY48 DY48 DY48 CQ65 CQ65 CQ65 DU75 DU75 EA96 EM38 DU44 HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP Hp HP HP 000 003 010 000 007 010 004 000 003 000 000 001 000 011 019 001 000 001 014 002 013 005 011 013 012 023 000 000 000 BL20P BLADE SERVER BL20p G3 BL20p G4 DL140 Server G3 DL140 Storage Server G3 DL160 Server G5 DL160 Server G6 DL320 Storage Server DL320 Server G2 DL320 Server G3 DL320 Server G4 DL320 Server G5 DL320 Server G6 DL360 Server G6 DL360 Server G7 DL360 Server G5 ML150 Server ML150 Server G2 ML150 Server G3 ML150 Server G5 ML150 Server G6 ML330 Server G3 ML350 Server G4 ML350 Server G5 BL460c BL460c G6 BL480c C3000 Blade Enclosure C7000 Blade Enclosure 00EM017 MV386 1YR Maint 7x24x4hr BP22 001 HP ML350 Server G3 00EM018 MV387 1YR Maint 7x24x4hr CQ64 002 HP DL320 Server H969 000 HP ML330 Server CQ65 023 HP ML370 Server G5 00EM019 MV388 1YR Maint 7x24x4hr EC95 007 HP DL380 Server G5 EN55 001 HP DL380 Server G6 AW85 003 HP ML330 Server G2 00EM020 MV389 1YR Maint 7x24x4hr CQ65 CB44 CX06 JT19 CX06 CX06 CX06 022 000 000 000 010 009 008 HP HP HP HP HP HP HP ML370 DL380 DL385 DL385 DL385 DL385 DL385 Server Server Server Server Server Server Server G4 G4 G2 G5 G6 G7 00EM021 MV390 1YR Maint 7x24x4hr AX25 010 HP DL360 Server CQ65 008 HP ML350 Server 00EM022 MV391 1YR Maint 7x24x4hr BQ48 004 HP ML370 Server G3 JT16 000 HP DL380 Server G3 00EM023 MV392 1YR Maint 7x24x4hr CQ65 009 HP ML350 Server G2 IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM is a registered trademark of International Business Machines Corporation 9 00EM024 MV393 1YR Maint 7x24x4hr DK48 000 Dell PowerEdge 1950 00EM025 MV394 1YR Maint 7x24x4hr CQ65 012 HP ML370 Server BF58 000 HP DL380 Server G2 00EM026 MV395 1YR Maint 7x24x4hr DK50 000 Dell PowerEdge 2950 BZ67 000 HP ML370 Server G2 00EM027 MV396 1YR Maint 7x24x4hr CC19 000 HP DL585 Server EQ08 000 Dell PowerEdge R710 00EM028 MV397 1YR Maint 7x24x4hr DG62 DG62 ED59 JY63 CC19 CC19 CC19 CC19 00EM029 MV398 1YR Maint 7x24x4hr CQ64 011 HP DL580 Server G2 00EM030 MV399 1YR Maint 7x24x4hr AY52 000 HP DL580 Server 00EM031 MV400 2YR Maint 7x24x4hr BN02 JY02 DY55 ET47 CA39 EC63 JT26 EJ79 CQ64 DG51 EM81 AY51 ES78 AX25 AX25 JT17 CQ65 DY48 DY48 DY48 DY48 CQ65 CQ65 CQ65 DU75 DU75 EA96 EM38 DU44 00EM032 MV401 2YR Maint 7x24x4hr BP22 001 HP ML350 Server G3 00EM033 MV402 2YR Maint 7x24x4hr CQ64 002 HP DL320 Server H969 000 HP ML330 Server CQ65 023 HP ML370 Server G5 00EM034 MV403 2YR Maint 7x24x4hr EC95 007 HP DL380 Server G5 EN55 001 HP DL380 Server G6 AW85 003 HP ML330 Server G2 00EM035 MV404 2YR Maint 7x24x4hr CQ65 CB44 CX06 JT19 CX06 CX06 CX06 00EM036 MV405 000 001 003 001 003 006 013 009 000 003 010 000 007 010 004 000 003 000 000 001 000 011 019 001 000 001 014 002 013 005 011 013 012 023 000 000 000 022 000 000 000 010 009 008 HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP Hp HP HP HP HP HP HP HP HP HP DL580 DL580 DL580 DL580 DL585 DL585 DL585 DL585 Server Server Server Server Server Server Server Server G3 G4 G5 G7 G2 G5 G7 G6 BL20P BLADE SERVER BL20p G3 BL20p G4 DL140 Server G3 DL140 Storage Server G3 DL160 Server G5 DL160 Server G6 DL320 Storage Server DL320 Server G2 DL320 Server G3 DL320 Server G4 DL320 Server G5 DL320 Server G6 DL360 Server G6 DL360 Server G7 DL360 Server G5 ML150 Server ML150 Server G2 ML150 Server G3 ML150 Server G5 ML150 Server G6 ML330 Server G3 ML350 Server G4 ML350 Server G5 BL460c BL460c G6 BL480c C3000 Blade Enclosure C7000 Blade Enclosure ML370 DL380 DL385 DL385 DL385 DL385 DL385 Server Server Server Server Server Server Server G4 G4 G2 G5 G6 G7 2YR Maint 7x24x4hr AX25 010 HP DL360 Server CQ65 008 HP ML350 Server IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM is a registered trademark of International Business Machines Corporation 10 00EM037 MV406 2YR Maint 7x24x4hr BQ48 004 HP ML370 Server G3 JT16 000 HP DL380 Server G3 00EM038 MV407 2YR Maint 7x24x4hr CQ65 009 HP ML350 Server G2 00EM039 MV408 2YR Maint 7x24x4hr DK48 000 Dell PowerEdge 1950 00EM040 MV409 2YR Maint 7x24x4hr CQ65 012 HP ML370 Server BF58 000 HP DL380 Server G2 00EM041 MV410 2YR Maint 7x24x4hr DK50 000 Dell PowerEdge 2950 BZ67 000 HP ML370 Server G2 00EM042 MV411 2YR Maint 7x24x4hr CC19 000 HP DL585 Server EQ08 000 Dell PowerEdge R710 00EM043 MV412 2YR Maint 7x24x4hr DG62 DG62 ED59 JY63 CC19 CC19 CC19 CC19 00EM044 MV413 2YR Maint 7x24x4hr CQ64 011 HP DL580 Server G2 00EM045 MV414 2YR Maint 7x24x4hr AY52 000 HP DL580 Server 000 001 003 001 003 006 013 009 HP HP HP HP HP HP HP HP DL580 DL580 DL580 DL580 DL585 DL585 DL585 DL585 Server Server Server Server Server Server Server Server G3 G4 G5 G7 G2 G5 G7 G6 The following ServicePac part numbers are only valid in Finland, Denmark, and Sweden. ServicePac part number I/D ServicePac description 00EM046 MV415 1YR Maint 11x5 SBD IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM pseudo type Description EI47 CA39 CA39 CQ64 CQ64 CQ64 EC63 EC63 EI56 JY67 JY23 EI57 EI59 DG51 EM81 AY51 ES78 CQ64 AX25 JT25 EL49 CB44 DM85 EN55 DX43 DX43 CX06 EC95 EC95 CX06 BZ89 BZ89 BZ89 BZ89 DY48 HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP 000 014 001 000 019 001 000 012 000 000 000 000 000 000 000 001 000 007 006 000 001 000 000 000 000 002 000 017 012 007 013 001 002 000 001 DL120 DL140 DL140 DL145 DL145 DL145 DL160 DL160 DL165 DL165 DL180 DL180 DL185 DL320 DL320 DL320 DL320 DL360 DL360 DL360 DL370 DL380 DL380 DL380 DL365 DL365 DL385 DL385 DL385 DL385 ML110 ML110 ML110 ML115 ML150 G2 G3 G2 G3 G5 G6 G5 G6 G6 G5 G3 G4 (inc G4 p) G5 (inc G5 p) G6 G4 G5 G6 G6 G4 G5 G6 (original) G5 (original) G2 G5 G6 G2 G3 G4 (original) G2 IBM is a registered trademark of International Business Machines Corporation 11 00EM047 MV416 1YR Maint 7x24 SBD 00EM048 MV417 1YR Maint 11x5 SBD IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 DY48 DY48 BS28 BS28 BS28 BS28 DM71 CQ65 CQ65 BX14 DG63 CQ62 DY55 000 010 000 002 003 004 000 014 015 003 002 004 009 HP HP HP HP HP HP HP HP HP HP HP HP HP ML150 ML150 ML310 ML310 ML310 ML310 ML350 ML350 ML370 ML570 ML570 BL20p BL20p EI47 CA39 CA39 CQ64 CQ64 CQ64 EC63 EC63 EI56 JY67 JY23 EI57 EI59 DG51 EM81 AY51 ES78 CQ64 AX25 JT25 EL49 CB44 DM85 EN55 DX43 DX43 CX06 EC95 EC95 CX06 BZ89 BZ89 BZ89 BZ89 DY48 DY48 DY48 BS28 BS28 BS28 BS28 DM71 CQ65 CQ65 BX14 DG63 CQ62 DY55 000 014 001 000 019 001 000 012 000 000 000 000 000 000 000 001 000 007 006 000 001 000 000 000 000 002 000 017 012 007 013 001 002 000 001 000 010 000 002 003 004 000 014 015 003 002 004 009 HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP DL120 DL140 DL140 DL145 DL145 DL145 DL160 DL160 DL165 DL165 DL180 DL180 DL185 DL320 DL320 DL320 DL320 DL360 DL360 DL360 DL370 DL380 DL380 DL380 DL365 DL365 DL385 DL385 DL385 DL385 ML110 ML110 ML110 ML115 ML150 ML150 ML150 ML310 ML310 ML310 ML310 ML350 ML350 ML370 ML570 ML570 BL20p BL20p DG62 DG63 ED59 CC19 ET39 CC19 CC19 DP17 DP17 DZ98 DP17 000 003 002 000 001 008 009 001 000 000 002 HP HP HP HP HP HP HP HP HP HP HP DL580 DL580 DL580 DL585 DL585 DL585 DL585 BL25p BL25p BL35p BL45p G3 G5 G2 G3 G4 G5 G4 G4p G4 G3 G4 G3 G4 G2 G3 G2 G3 G5 G6 G5 G6 G6 G5 G3 G4 (inc G4 p) G5 (inc G5 p) G6 G4 G5 G6 G6 G4 G5 G6 (original) G5 (original) G2 G5 G6 G2 G3 G4 (original) G2 G3 G5 G2 G3 G4 G5 G4 G4p G4 G3 G4 G3 G4 G3 G4 G5 (original) G2 G5 G6 G2 IBM is a registered trademark of International Business Machines Corporation 12 DW86 DU75 DU75 EA96 EB59 DT21 000 000 005 000 000 000 HP HP HP HP HP HP BL45p G2 BL460c BL465c BL480C BL680C BL685c 00EM049 MV418 1YR Maint 7x24 SBD DG62 DG63 ED59 CC19 ET39 CC19 CC19 DP17 DP17 DZ98 DP17 DW86 DU75 DU75 EA96 EB59 DT21 000 003 002 000 001 008 009 001 000 000 002 000 000 005 000 000 000 HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP DL580 G3 DL580 G4 DL580 G5 DL585 (original) DL585 G2 DL585 G5 DL585 G6 BL25p BL25p G2 BL35p BL45p BL45p G2 BL460c BL465c BL480C BL680C BL685c 00EM050 MV419 1YR Maint 11x5 SBD DX26 000 HP p-Class Blade Enclosure 00EM051 MV420 1YR Maint 7x24 SBD DX26 000 HP p-Class Blade Enclosure 00EM052 MV421 1YR Maint 11x5 SBD EM38 000 HP C3000 C class blade enclosure DU44 000 HP C7000 C class blade enclosure 00EM053 MV422 1YR Maint 7x24 SBD EM38 000 HP C3000 C class blade enclosure DU44 000 HP C7000 C class blade enclosure The following ServicePac part numbers are only valid in Austria, and Switzerland. ServicePac part number I/D IBM pseudo type Description 00EM346 MV423 1YR Maint 7x24 SBD CQ65 DM71 CQ65 JY56 CQ64 CQ64 AX25 AX25 AX25 AX25 CQ64 BP22 011 000 013 000 007 012 008 006 011 018 006 000 ML350 ML350 ML350 ML350 DL360 DL360 DL360 DL360 DL360 DL360 DL360 ML350 G4 G4 G5 G6 G4 G4 G5 5150 SERVER RACK G5 S G6 BLADE SERVER G7 G3 G3 00EM347 MV424 2YR Maint 7x24 SBD CQ65 DM71 CQ65 JY56 CQ64 CQ64 AX25 AX25 AX25 AX25 CQ64 BP22 011 000 013 000 007 012 008 006 011 018 006 000 ML350 ML350 ML350 ML350 DL360 DL360 DL360 DL360 DL360 DL360 DL360 ML350 G4 G4 G5 G6 G4 G4 G5 5150 SERVER RACK G5 S G6 BLADE SERVER G7 G3 G3 00EM348 MV425 1YR Maint 7x24 SBD DM85 EC95 EN55 FA20 000 001 000 000 DL380 G5 INTEL XEON DL380 G5 X5450 DL380 G6 DL380 G7 2.66GHZ E5640 QUAD-CORE Processor ServicePac description IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM is a registered trademark of International Business Machines Corporation 13 CB44 000 DL380 G4 CQ75 000 DL380 G3 00EM349 MV426 2YR Maint 7x24 SBD DM85 EC95 EN55 FA20 000 001 000 000 DL380 G5 INTEL XEON DL380 G5 X5450 DL380 G6 DL380 G7 2.66GHZ E5640 QUAD-CORE Processor CB44 000 DL380 G4 CQ75 000 DL380 G3 The following ServicePac part numbers are only valid Italy. ServicePac part number I/D ServicePac description 00EM898 MV427 1YR Maint 9x5 NBD IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM pseudo type AV15 AX25 AX25 BE92 BH42 BS27 BS28 BS99 BX14 BZ66 000 014 015 012 000 000 000 000 002 000 BZ77 BZ78 BZ89 CA39 CB44 CC19 CC19 CQ64 CQ64 CQ65 CQ65 CQ75 CQ76 CW97 CX06 CX06 DG51 DG62 DG63 DP17 DR62 DT21 DU75 DU75 DW86 DX43 DY55 DZ98 EA96 EB59 EC63 ED59 EI47 EI56 EI57 EI59 EI64 EJ15 DM85 EN55 EQ45 JY08 JY40 000 000 000 000 005 000 006 000 004 000 016 000 000 000 000 007 000 000 001 000 000 000 000 001 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 001 000 000 000 Description Proliant ML530 G1 Proliant DL360 G5 Proliant DL360 G6 Proliant ML370 Proliant ML350 Proliant ML530 Proliant ML310 Proliant DL560 Proliant ML570 Proliant ML570 G2 Xeon 2.0GHZ BR Proliant ML530 G2 Proliant ML330 Proliant ML110 Proliant DL140 Proliant DL380 G4 Proliant DL585 Proliant DL585 G5 Proliant DL145 Proliant DL360 Proliant ML150 Proliant ML 530 Proliant DL380 G3 Proliant DL590 Proliant DL350 Proliant DL385 Proliant DL385 G6 Proliant DL320 Proliant DL580 G3 Proliant DL580 G4 Proliant BL25P Proliant DL100 Proliant BL685C Proliant BL460C Proliant BL465C Proliant BL45P Proliant DL365 Proliant BL20p Proliant BL35P Proliant BL480C Proliant BL680C Proliant DL160 Proliant DL580 G5 Proliant DL120 Proliant DL165 Proliant DL180 Proliant DL185 Proliant ML115 Proliant BL495C G5 Proliant DL380 G5 Proliant DL380 G6 Proliant BL490C G6 Proliant BL495C G6 Proliant BL280C G6 IBM is a registered trademark of International Business Machines Corporation 14 00EM899 MV428 1YR Maint 24x7 SBD AV15 AX25 AX25 BE92 BH42 BS27 BS28 BS99 BX14 BZ66 000 014 015 012 000 000 000 000 002 000 BZ77 BZ78 BZ89 CA39 CB44 CC19 CC19 CQ64 CQ64 CQ65 CQ65 CQ75 CQ76 CW97 CX06 CX06 DG51 DG62 DG63 DP17 DR62 DT21 DU75 DU75 DW86 DX43 DY55 DZ98 EA96 EB59 EC63 ED59 EI47 EI56 EI57 EI59 EI64 EJ15 DM85 EN55 EQ45 JY08 JY40 000 000 000 000 005 000 006 000 004 000 016 000 000 000 000 007 000 000 001 000 000 000 000 001 000 000 000 000 000 000 000 000 000 000 000 000 000 000 000 001 000 000 000 Proliant ML530 G1 Proliant DL360 G5 Proliant DL360 G6 Proliant ML370 Proliant ML350 Proliant ML530 Proliant ML310 Proliant DL560 Proliant ML570 Proliant ML570 G2 Xeon 2.0GHZ BR Proliant ML530 G2 Proliant ML330 Proliant ML110 Proliant DL140 Proliant DL380 G4 Proliant DL585 Proliant DL585 G5 Proliant DL145 Proliant DL360 Proliant ML150 Proliant ML 530 Proliant DL380 G3 Proliant DL590 Proliant DL350 Proliant DL385 Proliant DL385 G6 Proliant DL320 Proliant DL580 G3 Proliant DL580 G4 Proliant BL25P Proliant DL100 Proliant BL685C Proliant BL460C Proliant BL465C Proliant BL45P Proliant DL365 Proliant BL20p Proliant BL35P Proliant BL480C Proliant BL680C Proliant DL160 Proliant DL580 G5 Proliant DL120 Proliant DL165 Proliant DL180 Proliant DL185 Proliant ML115 Proliant BL495C G5 Proliant DL380 G5 Proliant DL380 G6 Proliant BL490C G6 Proliant BL495C G6 Proliant BL280C G6 Service Delivery Method IBM on-site repair (IOR): Repair is performed at the customer's site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site. ServicePac Response Time The target response time for the completion of PD is an average of two hours from the customer's service request being registered in IBM's call management system. The four-hour on-site response time of some ServicePac offerings is defined as the period of time between the end of screening and the service representative arriving at the customer's machine location for repair. The sum of the two elements, two hours PD plus four hours IOR after PD, is the on-site response time target, which is consistent with the service description for same business day (SBD) coverage. IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM is a registered trademark of International Business Machines Corporation 15 The average target on-site response time is six hours, which is equal to a two-hour average target for PD and four-hour average target for IOR after PD. It should be noted that average targets are set for guidance and that actual times will vary by complexity of service request. Hours of Coverage Hours of coverage are based on the time zone of the country/geography where the machine is located. The hours of cover starting and finishing times may vary by country due to local custom. • 24 x 7 coverage - 24 hours per day, Monday through Sunday, 365 days a year • 11 x 5 coverage - 11 hours per day, Monday through Friday, excluding public and national holidays 9 x 5 coverage - 9 hours per day, Monday through Friday, excluding public and national holidays • Note: You must register your IBM ServicePac to activate the service. This will avoid any further delay due to entitlement verifications. For a full definition of IBM maintenance services, visit http://www.ibm.com/services/europe/maintenance/operational-guides.html Announcement countries • Austria • Belgium • Denmark • • Finland France • Ireland • Italy • Luxembourg • Netherlands • Spain • • Sweden Switzerland • United Kingdom 2 2 2 2 2 Mainland only Trademarks IBM, ServicePac and Express are registered trademarks of IBM Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at: http://www.ibm.com/legal/us/en/ IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM is a registered trademark of International Business Machines Corporation 16 For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page http://www.ibm.com/planetwide/ IBM Europe, Middle East, and Africa Services Announcement ZS13-0032 IBM is a registered trademark of International Business Machines Corporation 17
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