Express 5800 TM700 ENUSZS13 0032

User Manual: Express 5800 TM700

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IBM Europe, Middle East, and Africa Services Announcement
ZS13-0032, dated May 14, 2013
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 1
IBM ServicePac offering - Maintenance Offerings for
Multivendor Server products
Table of contents
1Overview 1Description
1Planned availability date 16 Announcement countries
Overview
This range of IBM® ServicePac® provides one or two years of IBM maintenance
with 24x7x4hr response or 9x5x4hr response for selected multivendor servers. The
easy registration process of the attractively priced ServicePac offerings helps to
ensure that high-quality maintenance services can be provided by IBM on selected
HP Servers.
The intention is to enable IBM Business Partners to offer their customers continuity
of service after the multivendor warranty period expires. The number of unique
ServicePac offerings are kept to a minimum with each part number supporting a
number of machine types.
ServicePac details can be found at
https://www-304.ibm.com/sales/gss/download/spst/spmv/spstmvController
ServicePac offerings have a part number and can be ordered through SAP in the
same manner as IBM products.
The ServicePac must be registered by the customer within 15 days of purchase by
using the online registration at
http://www.ibm.com/servicepac
Failure to register may result in a delay in the service due to entitlement validation.
These offerings are valid from the purchase date of the ServicePac .
Planned availability date
May 14, 2013
Description
Maintenance ServicePacs for Multivendor products
The following ServicePac part numbers are valid in Ireland and United Kingdom:
ServicePac IBM
part ServicePac pseudo
number I/D description type Description
65Y4900 MV105 1YR Maint 7x24x4hr B582 000 HP Proliant 8500
65Y4901 MV106 2YR Maint 7x24x4hr
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 2
65Y4902 MV107 1YR Maint 7x24x4hr BX31 000 HP Proliant BL10E
65Y4903 MV108 2YR Maint 7x24x4hr BN02 000 HP Proliant BL20P G1
CQ62 004 HP Proliant BL20P G3
BW29 000 HP Proliant BL20P G2
DY55 009 HP Proliant BL20P G4
DP17 001 HP Proliant BL25P G1
DP17 000 HP Proliant BL25P G2
EA25 000 HP Proliant BL30P
DZ98 000 HP Proliant BL35P
CQ62 005 HP Proliant BL40P
DW86 000 HP Proliant BL45P
DL91 000 HP Proliant Brocade
4GB SAN Switch
CU22 000 Cisco 371098-001 1GB
Ethernet Switch for
p-Class
EE07 000 Cisco 378926-B2 1GB
Switch for p-Class
65Y4904 MV109 1YR Maint 7x24x4hr DX25 000 HP Proliant pClass
Blade Enclosure
65Y4905 MV110 2YR Maint 7x24x4hr DX26 000 HP Proliant pClass
Blade Enclosure
65Y4906 MV111 1YR Maint 7x24x4hr CK86 000 Dell PowerEdge 300
65Y4907 MV112 2YR Maint 7x24x4hr CD63 000 Dell PowerEdge 400SC
CD64 000 Dell PowerEdge 600SC
DV54 000 Dell PowerEdge 800
DK42 000 Dell PowerEdge 830 SATA
ED52 000 Dell PowerEdge 840
Entry Level
DK51 000 Dell PowerEdge 850 SATA
CK80 000 Dell PowerEdge 1300
DI09 000 Dell PowerEdge 1800
DY20 000 Dell PowerEdge 1900
CK82 000 Dell PowerEdge 2100
CK83 000 Dell PowerEdge 2200
D938 450 Dell PowerEdge 2300
CK84 000 Dell PowerEdge 2500
DK49 000 Dell PowerEdge 2900
DK50 000 Dell PowerEdge 2950
DK49 001 Dell PowerEdge 2970
CK87 000 Dell PowerEdge 3250
CK97 000 Dell PowerEdge 4200
CK88 000 Dell PowerEdge 4300
CK89 000 Dell PowerEdge 4350
CK90 000 Dell PowerEdge 4400
BQ31 050 Dell PowerEdge 4650
PII/450MHZ
ET52 000 Dell PowerEdge R300
Rack server
ER01 000 Dell PowerEdge R610
Rack server
ED53 000 Dell PowerEdge SC440
Entry Level
DK45 000 Dell PowerEdge SC1420
SCSI
DK54 000 Dell PowerEdge SC1425
SCSI
DZ16 000 Dell PowerEdge SC1435
1U Rack
JW02 000 Dell PowerEdge T105
Tower server
JW08 000 Dell PowerEdge T310
JW03 000 Dell PowerEdge T710
EI47 000 HP Proliant DL120 G5
CA39 000 HP Proliant DL140
CA39 015 HP Proliant DL140 G2
CA39 001 HP Proliant DL140 G3
CQ64 000 HP Proliant DL145
CQ64 019 HP Proliant DL145 G2
CQ64 001 HP Proliant DL145 G3
EC63 000 HP Proliant DL160 G5
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 3
EC63 012 HP Proliant DL160 G6
EI56 000 HP Proliant DL165 G5
EC63 012 HP Proliant DL160 G6
JY23 000 HP Proliant DL180 G1
EI57 000 HP Proliant DL180 G5
ER75 000 HP Proliant DL180 G6
EI59 000 HP Proliant DL185 G5
65Y4908 MV113 1YR Maint 7x24x4hr AY51 000 HP Prolaint DL320
65Y4909 MV114 2YR Maint 7x24x4hr BT48 000 HP Proliant DL320 G2
DG51 000 HP Proliant DL320 G3
DU75 002 HP Proliant BL460 G6
EA96 000 HP Proliant BL480 C
65Y4910 MV115 1YR Maint 7x24x4hr JY40 000 HP Proliant BL280C G6
65Y4911 MV116 2YR Maint 7x24x4hr EQ45 000 HP Proliant BL490C G6
AX25 000 HP Proliant DL360
AX25 002 HP Proliant DL360 G2
CQ64 006 HP Proliant DL360 G3
CQ64 007 HP Proliant DL360 G4
AX25 006 HP Proliant DL360 G5
DX43 000 HP Proliant DL365 G1
65Y4912 MV117 1YR Maint 7x24x4hr AV09 000 HP Proliant DL380
65Y4913 MV118 2YR Maint 7x24x4hr BF58 000 HP Proliant DL380 G2
CQ75 000 HP Proliant DL380 G3
CB44 000 HP Proliant DL380 G4
DM85 000 HP Proliant DL380 G5
EN55 000 HP Proliant DL380 G6
CZ76 000 HP Proliant DL380R 01
BN35 000 HP Proliant DL380R G3
CX06 000 HP Proliant DL385
65Y4914 MV119 1YR Maint 7x24x4hr AY52 000 HP Proliant DL580
65Y4915 MV120 2YR Maint 7x24x4hr BK63 000 HP Proliant DL580 G2
DG62 000 HP Proliant DL580 G3
PL14 300 HP Proliant DL580 R03
CC19 000 HP Proliant DL585
CQ76 000 HP Proliant DL5901
65Y4916 MV121 1YR Maint 7x24x4hr BR70 000 HP Proliant DL740
65Y4917 MV122 2YR Maint 7x24x4hr BB80 000 HP Proliant DL760 G2
65Y4918 MV123 1YR Maint 7x24x4hr BZ89 000 HP Proliant ML110
65Y4919 MV124 2YR Maint 7x24x4hr BZ89 013 HP Proliant ML110 G2
BZ89 001 HP Proliant ML110 G3
BZ89 002 HP Proliant ML110 G4
BZ89 003 HP Proliant ML110 G5
CQ65 000 HP Proliant ML150
DY48 001 HP Proliant ML150 G2
DY48 000 HP Proliant ML150 G3
65Y4920 MV125 1YR Maint 7x24x4hr AQ87 000 Compaq Proliant 400
65Y4921 MV126 2YR Maint 7x24x4hr C682 000 Compaq Proliant 800
AH48 000 Compaq Proliant 1200
C493 000 Compaq Proliant 1500
AH37 000 Compaq Proliant 3000
L082 000 Compaq Proliant 4000
AL85 000 Compaq Proliant 1600
PII/266MHZ
C738 000 Compaq Proliant 5000
6/166
C939 000 Compaq Proliant 850R
5/90
AH95 000 Compaq Proliant 1500R
200MHZ 5
AH80 000 Compaq Proliant 1600R
266MHZ 6
AM22 500 Compaq Proliant 1850R
PIII 500
AH38 000 Compaq Proliant 3000R
6/300 51
BS28 000 HP Proliant ML310
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 4
BS28 000 HP Proliant ML310 G2
BS28 002 HP Proliant ML310 G3
BS28 003 HP Proliant ML310 G4
BS28 004 HP Proliant ML310 G5
AW85 000 HP Proliant ML330
AW85 003 HP Proliant ML330 G2
CQ65 005 HP Proliant ML330 G3
CQ45 000 HP Proliant 1000
CQ48 011 HP Proliant 1600R
DL97 000 HP Proliant 2000
65Y4922 MV127 1YR Maint 7x24x4hr C943 000 Compaq Proliant 2500
65Y4923 MV128 2YR Maint 7x24x4hr AK34 002 Compaq Proliant 5500
PIII/500
C986 000 Compaq Proliant 6000
6/200
AF82 000 Compaq Proliant 6500
6/200 512
C467 000 Compaq Proliant 4500R
5/166
AJ27 000 Compaq Proliant 5500R
P200
AQ88 000 Compaq Proliant 6400R
AT42 000 HP Proliant ML350
CQ65 009 HP Proliant ML350 G2
BZ73 000 HP Proliant ML350 G3
DM71 000 HP Proliant ML350 G4
CQ52 000 HP Proliant 4500
CQ73 000 HP Proliant 6400
65Y4924 MV129 1YR Maint 7x24x4hr AT42 800 HP Proliant ML370
65Y4925 MV130 2YR Maint 7x24x4hr BQ48 001 HP Proliant ML370 G3
CQ65 015 HP Proliant ML370 G4
BE92 000 HP Proliant ML370 G2
BN35 0ML HP Proliant ML380
CQ64 009 HP Proliant ML380 G2
65Y4926 MV131 1YR Maint 7x24x4hr AG60 000 Compaq Proliant 7000
65Y4927 MV132 2YR Maint 7x24x4hr DT21 000 HP Proliant BL680C
EB59 000 HP Proliant BL685C
CQ65 016 HP Proliant ML530
BZ77 000 HP Proliant ML530 (GEN-2)
65Y4928 MV133 1YR Maint 7x24x4hr AV15 001 HP Proliant ML570
65Y4929 MV134 2YR Maint 7x24x4hr BZ66 000 HP Proliant ML570 G2
BX14 003 HP Proliant ML570 G3
65Y4930 MV135 1YR Maint 7x24x4hr BB78 000 HP Proliant ML750
65Y4931 MV136 2YR Maint 7x24x4hr
91Y8740 MV377 1YR Maint 7x24x4hr EM38 000 HP Proliant C3000
91Y8741 MV378 2YR Maint 7x24x4hr C class blade
91Y8742 MV379 1YR Maint 7x24x4hr DU44 000 HP Proliant C7000
91Y8743 MV380 2YR Maint 7x24x4hr C class blade
91Y8744 MV381 1YR Maint 7x24x4hr BB61 000 Dell PowerEdge 6350
91Y8745 MV382 2YR Maint 7x24x4hr processor
CK91 000 Dell PowerEdge 6300
DP58 000 Dell PowerEdge 6950
EI86 000 Dell PowerEdge R905
AMD Optero
1 DL590 excluded from Ireland The following ServicePac part numbers are only valid
in France:
ServicePac IBM
part ServicePac pseudo
number I/D description type Description
91Y7554 MV357 1YR Maint 9x5x4hr DL47 000 Dell PowerEdge 1855
91Y7555 MV358 2YR Maint 9x5x4hr DL78 000 Dell PowerEdge 1955
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 5
91Y7556 MV359 1YR Maint 24x7x4hr BL44 000 Dell PowerEdge 350
91Y7557 MV360 2YR Maint 24x7x4hr CK86 000 Dell PowerEdge 300
DU74 000 Dell PowerEdge 860
ED52 000 Dell PowerEdge 840
EF93 000 Dell PowerEdge R200
JW17 000 Dell PowerEdge R410
AQ87 000 HP Proliant 400
C682 000 HP Compaq Proliant 800
BN18 000 HP Compaq NetServer TC2100
BP56 000 HP Compaq NetServer TC2110
CN41 000 HP Compaq NetServer E50
CN44 000 HP Compaq NetServer E60
CQ62 000 HP Compaq Proliant BL10e
DI64 000 HP Compaq Proliant BLP Class
DP17 000 HP Compaq Proliant BL25P
DY55 000 HP Compaq Proliant BL20p
JY40 000 HP Compaq Proliant BL280C G6
CA39 000 HP Compaq Proliant DL140
CQ64 000 HP Compaq Proliant DL145
DR62 000 HP Compaq Proliant DL100
EC63 000 HP Compaq Proliant DL160
EI47 000 HP Compaq Proliant DL120
EI56 000 HP Compaq Proliant DL165
EI57 000 HP Compaq Proliant DL180
EI59 000 HP Compaq Proliant DL185
BS28 000 HP Compaq Proliant ML310
CQ65 000 HP Compaq Proliant ML150
EI64 000 HP Compaq Proliant ML115
BZ89 001 HP Compaq Proliant ML110
BZ78 003 HP Compaq Proliant ML330
BH35 000 NEC TM1200
DL05 000 NEC TM1300
DL06 000 NEC Express 5800 110EH
DL06 000 NEC Express 5800 TM1300
DL12 000 NEC Express 5800 120EG
DP50 000 NEC Express 5800 TM700
91Y7558 MV361 MV 1 YR 9x5 SBD BF59 000 Dell PowerEdge 1550
91Y7559 MV362 MV 2 YR 9x5 SBD BL43 000 Dell PowerDdge 1650
91Y7560 MV363 MV 1 YR 24x7 SBD BX96 000 Dell PowerDdge 1600
91Y7561 MV364 MV 2 YR 24x7 SBD BY02 000 Dell PowerEdge 1400
BZ97 000 Dell PowerEdge 1750
CK80 000 Dell PowerEdge 1300
CK81 000 Dell PowerEdge 1850
CK95 000 Dell PowerEdge 1655
DI09 000 Dell PowerEdge 1800
DK48 000 Dell PowerEdge 1950
DY20 000 Dell PowerEdge 1900
AX73 000 Dell PowerEdge 2450
BB81 000 Dell PowerEdge 2400
BF60 000 Dell PowerEdge 2550
BK73 000 Dell PowerEdge 2650
BL45 000 Dell PowerEdge 2600
CC35 000 Dell PowerEdge 2800
CK84 000 Dell PowerEdge 2500
CK85 000 Dell PowerEdge 2850
D774 000 Dell PowerEdge 2100
D776 000 Dell PowerEdge 2200
D938 000 Dell PowerEdge 2300
DK49 000 Dell PowerEdge 2900
DK50 000 Dell PowerEdge 2950
AS51 000 Dell PowerEdge 4300
BB04 000 Dell PowerEdge 4400
BI94 000 Dell PowerEdge 4350
BQ31 000 Dell PowerEdge 4600
D758 000 Dell PowerEdge 4200
D777 000 Dell PowerEdge 4100
DV55 001 Dell PowerEdge 420SC
BR31 000 Dell PowerEdge 500SC
CD64 001 Dell PowerEdge 600SC
ET54 000 Dell PowerEdge M600
ER01 000 Dell PowerEdge R610
AH37 000 HP Compaq Proliant
3000 PC SERVER 6/300-512
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 6
AJ27 000 HP Compaq Proliant
5500R 6/550 RACK
AK34 000 HP Compaq Proliant
5500 6/200
AL85 000 HP Compaq Proliant
1600 6/350
AM22 000 HP Compaq Proliant 1850R
B564 000 HP Compaq Proliant
5500 PII XEON/450/256
PC SERV
B832 000 HP Compaq Proliant 3000
C220 000 HP Compaq Proliant 4500
C289 000 HP Compaq Proliant 1500
C939 000 HP Compaq Proliant 850R
CQ46 000 HP Compaq Proliant 1200
CQ48 000 HP Compaq Proliant 1600
CQ54 000 HP Compaq Proliant 5000
CQ56 000 HP Compaq Proliant 5500
AG53 000 HP Compaq NetServer
LH Plus
AW11 000 HP Compaq NetServer
LC2000/LC2000r
BF70 000 HP Compaq NetServer
LP1000r
BH91 000 HP Compaq NetServer LC3
BK85 000 HP Compaq NetServer E800
BN12 000 HP Compaq NetServer
TC3100
BN16 000 HP Compaq NetServer
LP2000r
BT97 000 HP Compaq NetServer TC4100
BZ28 000 HP Compaq NetServer LH3
CN58 000 HP Compaq NetServer LH PRO
CN59 000 HP Compaq NetServer LH2
DG35 000 HP Compaq NetServer TC4200
B812 000 HP Compaq NetServer LD PRO
H623 000 HP Compaq NetServer LF
B816 000 HP Compaq NetServer LH
BH99 000 HP Compaq NetServer LPr
DU75 000 HP Compaq Proliant BL460C
DW86 000 HP Compaq Proliant BL45P
DZ98 000 HP Compaq Proliant BL35P
EA96 000 HP Compaq Proliant BL480C
EQ45 000 HP Compaq Proliant
BL490C G6
EJ15 000 HP Compaq Proliant
BL495C G5
JY08 000 HP Compaq Proliant
BL495C G6
DU75 001 HP Compaq Proliant BL465C
CQ75 000 HP Compaq Proliant
DL380 G3
CW97 000 HP Compaq Proliant DL350
CX06 000 HP Compaq Proliant DL385
DG51 000 HP Compaq Proliant DL320
DX43 000 HP Compaq Proliant DL365
EN55 000 HP Compaq Proliant
DL380 G5
FA20 000 HP Compaq Proliant
DL380 G7
EN55 001 HP Compaq Proliant
DL380 G6
CQ64 004 HP Compaq Proliant DL360
CB44 005 HP Compaq Proliant
DL380 G4
CX06 007 HP Compaq Proliant
DL385 G6
CX06 008 HP Compaq Proliant
DL385 G7
AX25 014 HP Compaq Proliant
DL360 G6
AX25 015 HP Compaq Proliant
DL360 G5
BH42 000 HP Compaq Proliant ML350
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 7
BE92 012 HP Compaq Proliant ML370
BE50 000 NEC ZENITH Express
5800 HX4000
BE55 000 NEC ZENITH Express
5800 MH4500
BE60 000 NEC ZENITH Express
5800 120LD
BE66 000 NEC ZENITH MC2400
BE75 000 NEC ZENITH Express
5800 LS2400
BG61 000 NEC ZENITH Express
5800 MT2200
BU77 000 NEC ZENITH Express
5800 MH4000
BV06 000 NEC ZENITH Express
5800 120LE
CW71 000 NEC ZENITH Express
5800 120EF
CX00 000 NEC ZENITH Express
5800 120MD
DL15 000 NEC ZENITH Express
5800 120RH-2
DP43 000 NEC ZENITH Express
5800 120RF-2
DP44 000 NEC ZENITH Express
5800 120RF-1
DQ02 000 NEC ZENITH Express
5800 120MF
DR19 000 NEC ZENITH Express
5800 120RG
EZ48 000 NEC ZENITH Express
5800 120RI-2
EZ57 000 NEC ZENITH Express
5800 120RJ-2
N592 000 NEC ZENITH Express
5800 120LF
DR19 001 NEC ZENITH Express
5800 120RG-2
DL15 003 NEC ZENITH Express
5800 120RE
91Y7562 MV365 MV 1 YR 9x5 SBD AW97 000 Dell PowerEdge 6400
91Y7563 MV366 MV 2 YR 9x5 SBD BQ30 000 Dell PowerEdge 6600
91Y7564 MV367 MV 1 YR 24x7 SBD BQ30 000 Dell PowerEdge 6650
91Y7565 MV368 MV 2 YR 24x7 SBD CK91 000 Dell PowerEdge 6350
CZ84 000 Dell PowerEdge 6850
D770 000 Dell PowerEdge 6100
D987 000 Dell PowerEdge 6300
DP58 000 Dell PowerEdge 6950
DS11 000 Dell PowerEdge 6450
EQ08 000 Dell PowerEdge R710
DK43 001 Dell PowerEdge SC1420
AF82 000 HP Compaq Proliant 6500
AQ88 000 HP Compaq Proliant 6400R
CQ57 000 HP Compaq Proliant 6000
AW24 000 HP Compaq NetServer LH4
BA06 000 HP Compaq NetServer
LH3000/LH3000r
BA07 000 HP Compaq NetServer
LH6000/LH6000r
BI01 000 HP Compaq NetServer
LXr 8500
BI02 000 HP Compaq NetServer LXr8
BP65 000 HP Compaq NetServer
LT6000r
CN55 000 HP Compaq NetServer LH4 R
H893 000 HP Compaq NetServer LX
CN71 000 HP Compaq NetServer LXr PRO
CN68 002 HP Compaq NetServer LX2 PRO
AY68 000 HP Compaq Proliant CL380
CQ63 000 HP Compaq Proliant CL1850
BS99 000 HP Compaq Proliant DL560
CC19 000 HP Compaq Proliant DL585
CQ76 000 HP Compaq Proliant DL590
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 8
DG62 000 HP Compaq Proliant DL580 G3
DG63 001 HP Compaq Proliant DL580 G4
AV15 000 HP Compaq Proliant ML530 G1
BS27 000 HP Compaq Proliant ML530
BZ66 000 HP Compaq Proliant
ML570 G2 Xeon 2.0GHZ BR
BZ77 000 HP Compaq Proliant ML530 G2
BX14 002 HP Compaq Proliant ML570
CQ65 016 HP Compaq Proliant ML 530
FB40 000 HP Compaq Proliant WS460C G6
DI59 000 NEC ZENITH Express® 5800 140HC
ER71 000 NEC ZENITH Express 5800 140RC-4
91Y7566 MV369 MV 1 YR 9x5 SBD ET57 000 Dell PowerEdge M1000
91Y7567 MV370 MV 2 YR 9x5 SBD EC47 000 Dell PowerEdge R900
91Y7568 MV371 MV 1 YR 24x7 SBD EI86 000 Dell PowerEdge R905
91Y7569 MV372 MV 2 YR 24x7 SBD AG60 000 HP Compaq Proliant 7000
B580 000 HP Compaq Proliant 8000
B582 000 HP Compaq Proliant 8500
DT21 000 HP Compaq Proliant BL685C
EB59 000 HP Compaq Proliant BL680C
EM38 000 HP Compaq CHASSIS BLADE C3000
BR70 000 HP Compaq Proliant DL740
ED59 000 HP Compaq Proliant DL580 G5
CC19 006 HP Compaq Proliant DL585 G5
CQ64 015 HP Compaq Proliant DL760
BB80 000 HP Compaq Proliant ML760
CQ65 020 HP Compaq Proliant ML750
91Y7570 MV373 MV 1 YR 9x5 SBD DU44 000 HP Compaq Chassis blade C7000
91Y7572 MV375 MV 1 YR 24x7 SBD JY46 000 HP Compaq Proliant DL785 G6
91Y7573 MV376 MV 2 YR 24x7 SBD JY81 000 HP Compaq Proliant DL980 G7
The following ServicePac part numbers are only valid in Spain:
ServicePac IBM
part ServicePac pseudo
number I/D description type Description
00AC261 MV383 1YR Maint 9x5x4hr CK80 000 Dell PowerEdge 1300
BB81 000 Dell PowerEdge 2400
CK84 000 Dell PowerEdge 2500
BB81 000 Dell PowerEdge 2400
CK84 000 Dell PowerEdge 2500
AW97 000 Dell PowerEdge 6400
CK91 000 Dell PowerEdge 6350
CQ46 000 HP Proliant 1200
CQ48 000 HP Proliant 1600
CN41 000 HP NetServer E50
CN44 000 HP NetServer E60
CN58 000 HP NetServer LH PRO
CN59 000 HP NetServer LH2
CN71 000 HP NetServer LXr PRO
CN68 002 HP NetServer LX2 PRO
CQ64 000 HP Proliant DL145
CQ64 004 HP Proliant DL360
CC19 000 HP Proliant DL585
CC19 006 HP Proliant DL585 G5
BZ89 001 HP Proliant ML110
00AC262 MV384 1YR Maint 9x5x4hr BL43 000 Dell Poweredge 1650
BZ97 000 Dell Poweredge 1750
CK81 000 Dell Poweredge 1850
DI09 000 Dell Poweredge 1800
DK48 000 Dell Poweredge 1950
BF60 000 Dell PowerEdge 2550
BK73 000 Dell Poweredge 2650
BL45 000 Dell Poweredge 2600
CC35 000 Dell Poweredge 2800
CK85 000 Dell Poweredge 2850
DK50 000 Dell Poweredge 2950
BI94 000 Dell PowerEdge 4350
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 9
BQ31 000 Dell PowerEdge 4600
BQ30 000 Dell Poweredge 6600
BQ30 000 Dell Poweredge 6650
CZ84 000 Dell Poweredge 6850
EC47 000 Dell PowerEdge R900
DK43 001 Dell PowerEdge SC1420
CQ65 000 HP Proliant ML150
CQ65 016 HP Proliant ML530
The following ServicePac part numbers are only valid in Belgium, Netherlands, and
Luxembourg.
ServicePac IBM
part ServicePac pseudo
number I/D description type Description
00EM016 MV385 1YR Maint 7x24x4hr BN02 000 HP BL20P BLADE SERVER
JY02 003 HP BL20p G3
DY55 010 HP BL20p G4
ET47 000 HP DL140 Server G3
CA39 007 HP DL140 Storage Server G3
EC63 010 HP DL160 Server G5
JT26 004 HP DL160 Server G6
EJ79 000 HP DL320 Storage Server
CQ64 003 HP DL320 Server G2
DG51 000 HP DL320 Server G3
EM81 000 HP DL320 Server G4
AY51 001 HP DL320 Server G5
ES78 000 HP DL320 Server G6
AX25 011 HP DL360 Server G6
AX25 019 HP DL360 Server G7
JT17 001 HP DL360 Server G5
CQ65 000 HP ML150 Server
DY48 001 HP ML150 Server G2
DY48 014 HP ML150 Server G3
DY48 002 HP ML150 Server G5
DY48 013 HP ML150 Server G6
CQ65 005 HP ML330 Server G3
CQ65 011 HP ML350 Server G4
CQ65 013 HP ML350 Server G5
DU75 012 HP BL460c
DU75 023 HP BL460c G6
EA96 000 Hp BL480c
EM38 000 HP C3000 Blade Enclosure
DU44 000 HP C7000 Blade Enclosure
00EM017 MV386 1YR Maint 7x24x4hr BP22 001 HP ML350 Server G3
00EM018 MV387 1YR Maint 7x24x4hr CQ64 002 HP DL320 Server
H969 000 HP ML330 Server
CQ65 023 HP ML370 Server G5
00EM019 MV388 1YR Maint 7x24x4hr EC95 007 HP DL380 Server G5
EN55 001 HP DL380 Server G6
AW85 003 HP ML330 Server G2
00EM020 MV389 1YR Maint 7x24x4hr CQ65 022 HP ML370 Server G4
CB44 000 HP DL380 Server G4
CX06 000 HP DL385 Server
JT19 000 HP DL385 Server G2
CX06 010 HP DL385 Server G5
CX06 009 HP DL385 Server G6
CX06 008 HP DL385 Server G7
00EM021 MV390 1YR Maint 7x24x4hr AX25 010 HP DL360 Server
CQ65 008 HP ML350 Server
00EM022 MV391 1YR Maint 7x24x4hr BQ48 004 HP ML370 Server G3
JT16 000 HP DL380 Server G3
00EM023 MV392 1YR Maint 7x24x4hr CQ65 009 HP ML350 Server G2
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 10
00EM024 MV393 1YR Maint 7x24x4hr DK48 000 Dell PowerEdge 1950
00EM025 MV394 1YR Maint 7x24x4hr CQ65 012 HP ML370 Server
BF58 000 HP DL380 Server G2
00EM026 MV395 1YR Maint 7x24x4hr DK50 000 Dell PowerEdge 2950
BZ67 000 HP ML370 Server G2
00EM027 MV396 1YR Maint 7x24x4hr CC19 000 HP DL585 Server
EQ08 000 Dell PowerEdge R710
00EM028 MV397 1YR Maint 7x24x4hr DG62 000 HP DL580 Server G3
DG62 001 HP DL580 Server G4
ED59 003 HP DL580 Server G5
JY63 001 HP DL580 Server G7
CC19 003 HP DL585 Server G2
CC19 006 HP DL585 Server G5
CC19 013 HP DL585 Server G7
CC19 009 HP DL585 Server G6
00EM029 MV398 1YR Maint 7x24x4hr CQ64 011 HP DL580 Server G2
00EM030 MV399 1YR Maint 7x24x4hr AY52 000 HP DL580 Server
00EM031 MV400 2YR Maint 7x24x4hr BN02 000 HP BL20P BLADE SERVER
JY02 003 HP BL20p G3
DY55 010 HP BL20p G4
ET47 000 HP DL140 Server G3
CA39 007 HP DL140 Storage Server G3
EC63 010 HP DL160 Server G5
JT26 004 HP DL160 Server G6
EJ79 000 HP DL320 Storage Server
CQ64 003 HP DL320 Server G2
DG51 000 HP DL320 Server G3
EM81 000 HP DL320 Server G4
AY51 001 HP DL320 Server G5
ES78 000 HP DL320 Server G6
AX25 011 HP DL360 Server G6
AX25 019 HP DL360 Server G7
JT17 001 HP DL360 Server G5
CQ65 000 HP ML150 Server
DY48 001 HP ML150 Server G2
DY48 014 HP ML150 Server G3
DY48 002 HP ML150 Server G5
DY48 013 HP ML150 Server G6
CQ65 005 HP ML330 Server G3
CQ65 011 HP ML350 Server G4
CQ65 013 HP ML350 Server G5
DU75 012 HP BL460c
DU75 023 HP BL460c G6
EA96 000 Hp BL480c
EM38 000 HP C3000 Blade Enclosure
DU44 000 HP C7000 Blade Enclosure
00EM032 MV401 2YR Maint 7x24x4hr BP22 001 HP ML350 Server G3
00EM033 MV402 2YR Maint 7x24x4hr CQ64 002 HP DL320 Server
H969 000 HP ML330 Server
CQ65 023 HP ML370 Server G5
00EM034 MV403 2YR Maint 7x24x4hr EC95 007 HP DL380 Server G5
EN55 001 HP DL380 Server G6
AW85 003 HP ML330 Server G2
00EM035 MV404 2YR Maint 7x24x4hr CQ65 022 HP ML370 Server G4
CB44 000 HP DL380 Server G4
CX06 000 HP DL385 Server
JT19 000 HP DL385 Server G2
CX06 010 HP DL385 Server G5
CX06 009 HP DL385 Server G6
CX06 008 HP DL385 Server G7
00EM036 MV405 2YR Maint 7x24x4hr AX25 010 HP DL360 Server
CQ65 008 HP ML350 Server
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 11
00EM037 MV406 2YR Maint 7x24x4hr BQ48 004 HP ML370 Server G3
JT16 000 HP DL380 Server G3
00EM038 MV407 2YR Maint 7x24x4hr CQ65 009 HP ML350 Server G2
00EM039 MV408 2YR Maint 7x24x4hr DK48 000 Dell PowerEdge 1950
00EM040 MV409 2YR Maint 7x24x4hr CQ65 012 HP ML370 Server
BF58 000 HP DL380 Server G2
00EM041 MV410 2YR Maint 7x24x4hr DK50 000 Dell PowerEdge 2950
BZ67 000 HP ML370 Server G2
00EM042 MV411 2YR Maint 7x24x4hr CC19 000 HP DL585 Server
EQ08 000 Dell PowerEdge R710
00EM043 MV412 2YR Maint 7x24x4hr DG62 000 HP DL580 Server G3
DG62 001 HP DL580 Server G4
ED59 003 HP DL580 Server G5
JY63 001 HP DL580 Server G7
CC19 003 HP DL585 Server G2
CC19 006 HP DL585 Server G5
CC19 013 HP DL585 Server G7
CC19 009 HP DL585 Server G6
00EM044 MV413 2YR Maint 7x24x4hr CQ64 011 HP DL580 Server G2
00EM045 MV414 2YR Maint 7x24x4hr AY52 000 HP DL580 Server
The following ServicePac part numbers are only valid in Finland, Denmark, and
Sweden.
ServicePac IBM
part ServicePac pseudo
number I/D description type Description
00EM046 MV415 1YR Maint 11x5 SBD EI47 000 HP DL120
CA39 014 HP DL140 G2
CA39 001 HP DL140 G3
CQ64 000 HP DL145
CQ64 019 HP DL145 G2
CQ64 001 HP DL145 G3
EC63 000 HP DL160 G5
EC63 012 HP DL160 G6
EI56 000 HP DL165 G5
JY67 000 HP DL165 G6
JY23 000 HP DL180
EI57 000 HP DL180 G6
EI59 000 HP DL185 G5
DG51 000 HP DL320 G3
EM81 000 HP DL320 G4 (inc G4 p)
AY51 001 HP DL320 G5 (inc G5 p)
ES78 000 HP DL320 G6
CQ64 007 HP DL360 G4
AX25 006 HP DL360 G5
JT25 000 HP DL360 G6
EL49 001 HP DL370 G6
CB44 000 HP DL380 G4
DM85 000 HP DL380 G5
EN55 000 HP DL380 G6
DX43 000 HP DL365 (original)
DX43 002 HP DL365 G5
CX06 000 HP DL385 (original)
EC95 017 HP DL385 G2
EC95 012 HP DL385 G5
CX06 007 HP DL385 G6
BZ89 013 HP ML110 G2
BZ89 001 HP ML110 G3
BZ89 002 HP ML110 G4
BZ89 000 HP ML115 (original)
DY48 001 HP ML150 G2
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 12
DY48 000 HP ML150 G3
DY48 010 HP ML150 G5
BS28 000 HP ML310 G2
BS28 002 HP ML310 G3
BS28 003 HP ML310 G4
BS28 004 HP ML310 G5
DM71 000 HP ML350 G4
CQ65 014 HP ML350 G4p
CQ65 015 HP ML370 G4
BX14 003 HP ML570 G3
DG63 002 HP ML570 G4
CQ62 004 HP BL20p G3
DY55 009 HP BL20p G4
00EM047 MV416 1YR Maint 7x24 SBD EI47 000 HP DL120
CA39 014 HP DL140 G2
CA39 001 HP DL140 G3
CQ64 000 HP DL145
CQ64 019 HP DL145 G2
CQ64 001 HP DL145 G3
EC63 000 HP DL160 G5
EC63 012 HP DL160 G6
EI56 000 HP DL165 G5
JY67 000 HP DL165 G6
JY23 000 HP DL180
EI57 000 HP DL180 G6
EI59 000 HP DL185 G5
DG51 000 HP DL320 G3
EM81 000 HP DL320 G4 (inc G4 p)
AY51 001 HP DL320 G5 (inc G5 p)
ES78 000 HP DL320 G6
CQ64 007 HP DL360 G4
AX25 006 HP DL360 G5
JT25 000 HP DL360 G6
EL49 001 HP DL370 G6
CB44 000 HP DL380 G4
DM85 000 HP DL380 G5
EN55 000 HP DL380 G6
DX43 000 HP DL365 (original)
DX43 002 HP DL365 G5
CX06 000 HP DL385 (original)
EC95 017 HP DL385 G2
EC95 012 HP DL385 G5
CX06 007 HP DL385 G6
BZ89 013 HP ML110 G2
BZ89 001 HP ML110 G3
BZ89 002 HP ML110 G4
BZ89 000 HP ML115 (original)
DY48 001 HP ML150 G2
DY48 000 HP ML150 G3
DY48 010 HP ML150 G5
BS28 000 HP ML310 G2
BS28 002 HP ML310 G3
BS28 003 HP ML310 G4
BS28 004 HP ML310 G5
DM71 000 HP ML350 G4
CQ65 014 HP ML350 G4p
CQ65 015 HP ML370 G4
BX14 003 HP ML570 G3
DG63 002 HP ML570 G4
CQ62 004 HP BL20p G3
DY55 009 HP BL20p G4
00EM048 MV417 1YR Maint 11x5 SBD DG62 000 HP DL580 G3
DG63 003 HP DL580 G4
ED59 002 HP DL580 G5
CC19 000 HP DL585 (original)
ET39 001 HP DL585 G2
CC19 008 HP DL585 G5
CC19 009 HP DL585 G6
DP17 001 HP BL25p
DP17 000 HP BL25p G2
DZ98 000 HP BL35p
DP17 002 HP BL45p
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 13
DW86 000 HP BL45p G2
DU75 000 HP BL460c
DU75 005 HP BL465c
EA96 000 HP BL480C
EB59 000 HP BL680C
DT21 000 HP BL685c
00EM049 MV418 1YR Maint 7x24 SBD DG62 000 HP DL580 G3
DG63 003 HP DL580 G4
ED59 002 HP DL580 G5
CC19 000 HP DL585 (original)
ET39 001 HP DL585 G2
CC19 008 HP DL585 G5
CC19 009 HP DL585 G6
DP17 001 HP BL25p
DP17 000 HP BL25p G2
DZ98 000 HP BL35p
DP17 002 HP BL45p
DW86 000 HP BL45p G2
DU75 000 HP BL460c
DU75 005 HP BL465c
EA96 000 HP BL480C
EB59 000 HP BL680C
DT21 000 HP BL685c
00EM050 MV419 1YR Maint 11x5 SBD DX26 000 HP p-Class Blade Enclosure
00EM051 MV420 1YR Maint 7x24 SBD DX26 000 HP p-Class Blade Enclosure
00EM052 MV421 1YR Maint 11x5 SBD EM38 000 HP C3000 C class blade enclosure
DU44 000 HP C7000 C class blade enclosure
00EM053 MV422 1YR Maint 7x24 SBD EM38 000 HP C3000 C class blade enclosure
DU44 000 HP C7000 C class blade enclosure
The following ServicePac part numbers are only valid in Austria, and Switzerland.
ServicePac IBM
part ServicePac pseudo
number I/D description type Description
00EM346 MV423 1YR Maint 7x24 SBD CQ65 011 ML350 G4
DM71 000 ML350 G4
CQ65 013 ML350 G5
JY56 000 ML350 G6
CQ64 007 DL360 G4
CQ64 012 DL360 G4
AX25 008 DL360 G5 5150 SERVER RACK
AX25 006 DL360 G5 S
AX25 011 DL360 G6 BLADE SERVER
AX25 018 DL360 G7
CQ64 006 DL360 G3
BP22 000 ML350 G3
00EM347 MV424 2YR Maint 7x24 SBD CQ65 011 ML350 G4
DM71 000 ML350 G4
CQ65 013 ML350 G5
JY56 000 ML350 G6
CQ64 007 DL360 G4
CQ64 012 DL360 G4
AX25 008 DL360 G5 5150 SERVER RACK
AX25 006 DL360 G5 S
AX25 011 DL360 G6 BLADE SERVER
AX25 018 DL360 G7
CQ64 006 DL360 G3
BP22 000 ML350 G3
00EM348 MV425 1YR Maint 7x24 SBD DM85 000 DL380 G5 INTEL XEON
EC95 001 DL380 G5 X5450
EN55 000 DL380 G6
FA20 000 DL380 G7 2.66GHZ
E5640 QUAD-CORE Processor
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 14
CB44 000 DL380 G4
CQ75 000 DL380 G3
00EM349 MV426 2YR Maint 7x24 SBD DM85 000 DL380 G5 INTEL XEON
EC95 001 DL380 G5 X5450
EN55 000 DL380 G6
FA20 000 DL380 G7 2.66GHZ
E5640 QUAD-CORE Processor
CB44 000 DL380 G4
CQ75 000 DL380 G3
The following ServicePac part numbers are only valid Italy.
ServicePac IBM
part ServicePac pseudo
number I/D description type Description
00EM898 MV427 1YR Maint 9x5 NBD AV15 000 Proliant ML530 G1
AX25 014 Proliant DL360 G5
AX25 015 Proliant DL360 G6
BE92 012 Proliant ML370
BH42 000 Proliant ML350
BS27 000 Proliant ML530
BS28 000 Proliant ML310
BS99 000 Proliant DL560
BX14 002 Proliant ML570
BZ66 000 Proliant ML570 G2
Xeon 2.0GHZ BR
BZ77 000 Proliant ML530 G2
BZ78 000 Proliant ML330
BZ89 000 Proliant ML110
CA39 000 Proliant DL140
CB44 005 Proliant DL380 G4
CC19 000 Proliant DL585
CC19 006 Proliant DL585 G5
CQ64 000 Proliant DL145
CQ64 004 Proliant DL360
CQ65 000 Proliant ML150
CQ65 016 Proliant ML 530
CQ75 000 Proliant DL380 G3
CQ76 000 Proliant DL590
CW97 000 Proliant DL350
CX06 000 Proliant DL385
CX06 007 Proliant DL385 G6
DG51 000 Proliant DL320
DG62 000 Proliant DL580 G3
DG63 001 Proliant DL580 G4
DP17 000 Proliant BL25P
DR62 000 Proliant DL100
DT21 000 Proliant BL685C
DU75 000 Proliant BL460C
DU75 001 Proliant BL465C
DW86 000 Proliant BL45P
DX43 000 Proliant DL365
DY55 000 Proliant BL20p
DZ98 000 Proliant BL35P
EA96 000 Proliant BL480C
EB59 000 Proliant BL680C
EC63 000 Proliant DL160
ED59 000 Proliant DL580 G5
EI47 000 Proliant DL120
EI56 000 Proliant DL165
EI57 000 Proliant DL180
EI59 000 Proliant DL185
EI64 000 Proliant ML115
EJ15 000 Proliant BL495C G5
DM85 000 Proliant DL380 G5
EN55 001 Proliant DL380 G6
EQ45 000 Proliant BL490C G6
JY08 000 Proliant BL495C G6
JY40 000 Proliant BL280C G6
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 15
00EM899 MV428 1YR Maint 24x7 SBD AV15 000 Proliant ML530 G1
AX25 014 Proliant DL360 G5
AX25 015 Proliant DL360 G6
BE92 012 Proliant ML370
BH42 000 Proliant ML350
BS27 000 Proliant ML530
BS28 000 Proliant ML310
BS99 000 Proliant DL560
BX14 002 Proliant ML570
BZ66 000 Proliant ML570 G2
Xeon 2.0GHZ BR
BZ77 000 Proliant ML530 G2
BZ78 000 Proliant ML330
BZ89 000 Proliant ML110
CA39 000 Proliant DL140
CB44 005 Proliant DL380 G4
CC19 000 Proliant DL585
CC19 006 Proliant DL585 G5
CQ64 000 Proliant DL145
CQ64 004 Proliant DL360
CQ65 000 Proliant ML150
CQ65 016 Proliant ML 530
CQ75 000 Proliant DL380 G3
CQ76 000 Proliant DL590
CW97 000 Proliant DL350
CX06 000 Proliant DL385
CX06 007 Proliant DL385 G6
DG51 000 Proliant DL320
DG62 000 Proliant DL580 G3
DG63 001 Proliant DL580 G4
DP17 000 Proliant BL25P
DR62 000 Proliant DL100
DT21 000 Proliant BL685C
DU75 000 Proliant BL460C
DU75 001 Proliant BL465C
DW86 000 Proliant BL45P
DX43 000 Proliant DL365
DY55 000 Proliant BL20p
DZ98 000 Proliant BL35P
EA96 000 Proliant BL480C
EB59 000 Proliant BL680C
EC63 000 Proliant DL160
ED59 000 Proliant DL580 G5
EI47 000 Proliant DL120
EI56 000 Proliant DL165
EI57 000 Proliant DL180
EI59 000 Proliant DL185
EI64 000 Proliant ML115
EJ15 000 Proliant BL495C G5
DM85 000 Proliant DL380 G5
EN55 001 Proliant DL380 G6
EQ45 000 Proliant BL490C G6
JY08 000 Proliant BL495C G6
JY40 000 Proliant BL280C G6
Service Delivery Method
IBM on-site repair (IOR): Repair is performed at the customer's site. If the
machine cannot be fixed with the help of IBM remote support, the repair activity is
performed by an IBM representative at the customer's site.
ServicePac Response Time
The target response time for the completion of PD is an average of two hours from
the customer's service request being registered in IBM's call management system.
The four-hour on-site response time of some ServicePac offerings is defined as the
period of time between the end of screening and the service representative arriving
at the customer's machine location for repair. The sum of the two elements, two
hours PD plus four hours IOR after PD, is the on-site response time target, which
is consistent with the service description for same business day (SBD) coverage.
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 16
The average target on-site response time is six hours, which is equal to a two-hour
average target for PD and four-hour average target for IOR after PD. It should be
noted that average targets are set for guidance and that actual times will vary by
complexity of service request.
Hours of Coverage
Hours of coverage are based on the time zone of the country/geography where the
machine is located. The hours of cover starting and finishing times may vary by
country due to local custom.
• 24 x 7 coverage - 24 hours per day, Monday through Sunday, 365 days a year
• 11 x 5 coverage - 11 hours per day, Monday through Friday, excluding public and
national holidays
• 9 x 5 coverage - 9 hours per day, Monday through Friday, excluding public and
national holidays
Note: You must register your IBM ServicePac to activate the service. This will
avoid any further delay due to entitlement verifications. For a full definition of IBM
maintenance services, visit
http://www.ibm.com/services/europe/maintenance/operational-guides.html
Announcement countries
• Austria
• Belgium
•Denmark2
•Finland2
• France
• Ireland
• Italy
• Luxembourg
• Netherlands
• Spain
•Sweden2
• Switzerland
•United Kingdom2
2 Mainland only
Trademarks
IBM, ServicePac and Express are registered trademarks of IBM Corporation in the
United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
Terms of use
IBM products and services which are announced and available in your country
can be ordered under the applicable standard agreements, terms, conditions,
and prices in effect at the time. IBM reserves the right to modify or withdraw this
announcement at any time without notice. This announcement is provided for
your information only. Reference to other products in this announcement does not
necessarily imply those products are announced, or intend to be announced, in your
country. Additional terms of use are located at:
http://www.ibm.com/legal/us/en/
IBM Europe, Middle East, and Africa Services
Announcement ZS13-0032
IBM is a registered trademark of International Business Machines Corporation 17
For the most current information regarding IBM products, consult your IBM
representative or reseller, or visit the IBM worldwide contacts page
http://www.ibm.com/planetwide/

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