HPE Security ArcSight ESM Installation Guide Install 7.0
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HPE Security ArcSight ESM Software Version: 7.0 ESM Installation Guide April 20, 2018 ESM Installation Guide Legal Notices Warranty The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice. The network information used in the examples in this document (including IP addresses and hostnames) is for illustration purposes only. HPE Security ArcSight products are highly flexible and function as you configure them. The accessibility, integrity, and confidentiality of your data is your responsibility. Implement a comprehensive security strategy and follow good security practices. This document is confidential. Restricted Rights Legend Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. Copyright Notice © Copyright 2018 Hewlett Packard Enterprise Development, LP Follow this link to see a complete statement of copyrights and acknowledgements: https://community.softwaregrp.com/t5/Discussions/Third-Party-Copyright-Notices-and-License-Terms/td-p/1589228 Support Contact Information Phone A list of phone numbers is available on the Technical Support Page: https://softwaresupport.softwaregrp.com/support-contact-information Support Web Site https://softwaresupport.softwaregrp.com/ ArcSight Product Documentation https://community.softwaregrp.com/t5/ArcSight-Product-Documentation/ctp/productdocs HPE ESM 7.0 Page 2 of 115 Contents Chapter 1: What Is ESM With CORR-Engine Storage? 8 ESM Basic Components ESM Components and Distributed Correlation 8 9 ESM Communication Overview Choosing between FIPS Mode or Default Mode FIPS Encryption Cipher Suites Using PKCS#11 Effect on Communication When Components Fail 10 10 11 11 12 Directory Structure for ESM Installation 12 References to ARCSIGHT_HOME 12 Chapter 2: Installing on an Appliance 14 Starting the Appliance for the First Time Starting the Appliance for the First Time - IPv4 Starting the Appliance for the First Time - IPv6 IPv6 Static Networking Setup IPv6 Auto Config Networking Setup Starting the Appliance for the First Time - Dual Stack 14 14 15 15 16 17 Using the Configuration Wizard - Appliance 17 Keep These TCP Ports Open 21 Enable Peering 22 Running ESM on an Encrypted Appliance 22 Configuring the Appliance for Out-of-Band Remote Access 23 Chapter 3: Installing Software ESM 24 Securing Your ESM System Protecting ArcSight Manager Built-In Security Physical Security for the Hardware Operating System Security General Guidelines and Policies about Security 24 24 26 26 26 27 Preparing to Install System Requirements 28 28 HPE ESM 7.0 Page 3 of 115 ESM Installation Guide Supported Platforms Download the Installation Package Prepare the System Keep these TCP Ports Open Install the Time Zone Package Add RemoveIPC=no to /etc/systemd/logind.conf - RHEL and CentOS 7.3 Only Set Directory Sizes Sizing Guidelines for CORR-Engine Export Language UTF File Distributed Correlation Cluster Planning Hierarchical Implementations and Cluster Planning Cluster Requirements Recommended Cluster Configurations 29 30 31 31 32 33 33 34 35 36 36 36 37 Starting the Installer Running the Installation File Starting the Configuration Wizard In Console Mode Using the Configuration Wizard - ESM in Compact Mode Using the Configuration Wizard - ESM in Distributed Correlation Mode Persistor Node Installation Add Nodes to a Cluster - Further Node Installation Post Cluster Creation Configuration Setting Up Key-Based Passwordless SSH - Distributed Correlation Mode Only Handling a Time Zone Update Error 41 41 42 42 46 47 52 53 53 54 Chapter 4: Post-Installation Considerations 55 Uninstalling ESM 55 Uninstalling ESM - Distributed Correlation Mode 56 Rerunning the Installer 57 Rerunning the ESM Configuration Wizard 57 Setting Up ESM Reports to Display in a Non-English Environment Setting Up Reports On the Manager Setting Up Reports On the Console 58 58 58 Improving the Performance of Your Server 59 Configure Your Browser for TLS Protocols 60 Setting Up SSL Client-Side Authentication Between Event Broker and ESM - Non-FIPS Mode 60 Configure Integration with ServiceNow® IT Service Management (ITSM) - Optional 62 Post-Installation Next Steps 63 HPE ESM 7.0 Page 4 of 115 ESM Installation Guide Chapter 5: Installing ArcSight Console 64 Console Supported Platforms 64 Required Libraries for RHEL and CentOS (64 Bit) 64 Installing the Console Configuring the ArcSight Console Importing the Console’s Certificate into the Browser Character Set Encoding 65 66 70 70 Starting the ArcSight Console Logging into the Console 71 72 Reconnecting to the ArcSight Manager 73 Reconfiguring the ArcSight Console 73 Uninstalling the ArcSight Console 73 Appendix A: Troubleshooting 75 Location of Log Files for Components 75 If You Encounter an Unsuccessful Installation 77 Customizing the Manager 78 Fatal Error when Running the First Boot Wizard - Appliance Installation 78 Search Query Result Charts Do Not Display in Safari Browser 79 Hostname Shown as IPv6 Address in Dashboard 79 Internet Not Accessible From an IPv6 System 79 Appendix B: Default Settings For Components 80 General Settings 80 CORR-Engine Settings 80 Manager Settings 80 Appendix C: Using PKCS 82 PKCS#11 82 PKCS#11 Token Support in ESM 82 Setting Up to Use a PKCS#11 Provider Install the PKCS#11 Provider’s Software Map a User’s External ID to the Subject CN Obtain the CAC/90Meter’s Issuers’ Certificate Extract the Root CA Certificate From the CAC/90Meter Certificate 83 83 83 85 87 HPE ESM 7.0 Page 5 of 115 ESM Installation Guide Import the CAC/90Meter Root CA Certificate into the ArcSight Manager Import into the ArcSight Manager’s Truststore Select Authentication Option in ArcSight Console Setup Logging in to the ArcSight Console Using PKCS#11 Token 88 88 89 90 Logging in to an ESM Web UI Using PKCS#11 Token 90 Appendix D: Installing ESM in FIPS Mode 92 What is FIPS? 92 What is Suite B? 92 Transport Layer Security (TLS) Configuration Concepts 93 TLS Support 93 Server Side Authentication 94 Client Side Authentication 95 Exporting the Manager’s Certificate to Clients 95 Using PKCS#11 Token With a FIPS Mode Setup 96 Installing ArcSight Console in FIPS Mode 96 Connecting a Default Mode ArcSight Console to a FIPS 140-2 ArcSight Manager 98 Connecting a FIPS ArcSight Console to FIPS Enabled ArcSight Managers 98 Installing SmartConnectors in FIPS Mode 98 Configure Event Broker Access - FIPS Mode (Server Authentication Only) (Optional) 99 Configure ServiceNow® IT Service Management (ITSM) Access - FIPS Mode 101 Setting Up SSL Client-Side Authentication Between Event Broker and ESM - FIPS Mode 102 How Do I Know if My Installation is FIPS Enabled? 103 Appendix E: Event Broker Best Practices 104 Appendix F: Locales and Encodings 105 Locale and Encoding Terminology Character Set Code Point Code Set Encoding Internationalization Locale Localization HPE ESM 7.0 105 105 105 105 105 105 106 106 Page 6 of 115 ESM Installation Guide Region Code Unicode UTF-8 106 106 106 Before You Install a Localized Version of ESM 106 ArcSight Console and Manager 107 ArcSight SmartConnectors Setting the Encoding for Selected SmartConnectors Localizing Date Formats List of Possible Values Key-Value Parsers for Localized Devices 107 107 107 107 113 Appendix G: Restore Appliance Factory Settings 114 Send Documentation Feedback 115 HPE ESM 7.0 Page 7 of 115 Chapter 1: What Is ESM With CORR-Engine Storage? ESM is a Security Information and Event Management (SIEM) solution that collects and analyzes security data from different devices on your network and provides you a central, real-time view of the security status of all devices of interest to you. ESM uses the Correlation Optimized Retention and Retrieval Engine (CORR-Engine) storage, a proprietary framework that processes events, and performs searches. Terminology to Note: ESM Appliance and ESM Express are different licensing models installed on an appliance. Software ESM is ESM installed on your own hardware. ESM Basic Components The ESM system comprises the following components: l l l l l ESM Manager -- The Manager is a server that receives event data from Connectors and correlates, reports, and stores them in the database. The Manager and CORR-Engine are integrated components and get installed on the same machine. CORR-Engine -- The CORR-Engine (Correlation Optimized Retention and Retrieval Engine) is a longterm data storage and retrieval engine that enables the product to receive events at high rates. ArcSight Console -- The ArcSight Console enables you to perform administrative tasks, such as tuning the ESM content, creating rules, and managing users. The ArcSight Console is installed separately on client machines. ArcSight Command Center -- The ArcSight Command Center is a web-based user interface that enables you to perform many of the functions found in the ArcSight Console. It provides dashboards, a variety of search types, reports, case management, notifications, channels, and administrative functions for managing content, storage, archives, search filters, saved searches, search configuration, log retrieval and license information. SmartConnectors -- SmartConnectors are software components that forward security events from a wide variety of devices and security event sources to ESM. SmartConnectors are not bundled with ESM and are installed separately. Below is a diagram of how these components can be deployed in a network: HPE ESM 7.0 Page 8 of 115 ESM Installation Guide Chapter 1: What Is ESM With CORR-Engine Storage? ESM Components and Distributed Correlation Distributed correlation allows you to use distributed resources as services to run on one or several systems (nodes) in a software cluster that you install, configure, and manage. A distributed correlation deployment includes the persistor, repository, correlators, aggregators, message bus data, message bus control, and distributed cache. Ideally, the correlators and aggregators in the cluster will keep up with event flow on your system. As needed, you can add more correlators and aggregators through configuration, as described in "Configuring and Managing a Distributed Correlation", in the ESM Administrator's Guide. You must balance system resources as you add these components (CPU and memory). You will want to be somewhat generous in your cluster planning, and add more correlators and aggregators than you think you need. Distributed correlation is most effective if configured over multiple physical systems to ensure the fault tolerance benefit of the distributed correlation cluster deployment is fully realized. The fault tolerance aspect of the distributed correlation cluster, as described in "Distributed Correlation Concepts" in ESM 101. Distributed correlation has components that are used in the context of cluster nodes: l l l Persistor: Persists to disk the information that needs to be retained, retrieved, or shared. There is a single persistor in the distributed correlation cluster. The persistor consists of multiple entities, including the Manager, Logger, and the CORR-Engine database, among others. When you configure a distributed correlation cluster, the persistor is on the first node you configure during installation. Correlators: Each correlator in the cluster is a single process; there can be multiple correlators on each node in the cluster. Aggregators: Each aggregator in the cluster is a single process; there can be multiple aggregators on each node in the cluster. HPE ESM 7.0 Page 9 of 115 ESM Installation Guide Chapter 1: What Is ESM With CORR-Engine Storage? l l l Message Bus Control and Message Bus Data: Handles the messaging among the cluster components. Repository (Repo): Contains the state of each member of the cluster among all of the nodes. Distributed Cache: Manages the short-term storage of data needed for cluster operation. Here is a conceptual view of the cluster services and their interactions with each other and ESM: ESM Communication Overview The ArcSight Console, Manager, and SmartConnectors communicate using HTTPS (HyperText Transfer Protocol Secure). The HTTPS protocol provides for data encryption, data integrity verification, and authentication for both server and client. SSL works over TCP (Transport Control Protocol) connections. The default incoming TCP port on the Manager is 8443. The Manager never makes outgoing connections to the Console or SmartConnectors. The Manager connects to the CORR-Engine through a loop-back interface using a propriety protocol. Choosing between FIPS Mode or Default Mode ESM supports the Federal Information Processing Standard (FIPS) 140-2 and Suite B. FIPS is a standard published by the National Institute of Standards and Technology (NIST) and is used to accredit cryptographic modules in software components. The US Federal government requires that all IT products dealing with Sensitive, but Unclassified (SBU) information should meet FIPS 140-2 standards. Depending on your requirements, you can choose to install the ESM components in one of these modes: HPE ESM 7.0 Page 10 of 115 ESM Installation Guide Chapter 1: What Is ESM With CORR-Engine Storage? l Default mode (standard cryptography) l FIPS 140-2 mode l FIPS with Suite B mode (128 bits or 192 bits) FIPS Encryption Cipher Suites A cipher suite is a set of authentication, encryption, and data integrity algorithms used for securely exchanging data between an SSL server and a client. Depending on FIPS mode settings, some of the following specific cipher suites are automatically enabled for ESM and its clients. Note: SSL is not supported in any mode. TLS is supported for all modes. For TLS version support see "TLS Support" on page 93. The following table outlines some of the basic differences between the three modes that ESM supports: Keystore/ Truststore Mode Default Cipher Suites Default Mode l TLS_RSA_WITH_AES_128_CBC_SHA l TLS_RSA_WITH_AES_128_GCM_SHA256 Keypair and Certificates stored in Keystore and cacerts, and Truststore in JKS format l TLS_RSA_WITH_AES_128_CBC_SHA Keypair and Certificates stored in Keystore l TLS_RSA_WITH_AES_128_GCM_SHA256 FIPS 140-2 Mode FIPS with Suite B Mode l In 192 bit mode, the following 192-bit cipher suites are supported. o o l Keypair and Certificates stored in Keystore TLS_ECDHE_ECDSA_WITH_AES_256_ CBC_SHA TLS_ECDHE_ECDSA_WITH_AES_256_ GCM_SHA384 In 128 bit mode, the following 128-bit cipher suites are supported. o o TLS_ECDHE_ECDSA_WITH_AES_128_CBC_ SHA TLS_ECDHE_ECDSA_WITH_AES_128_ GCM_SHA256 Using PKCS#11 ESM supports the use of a PKCS#11 token such as 90Meter or the Common Access Card (CAC) (which is used for identity verification and access control) to log into the Console. PKCS#11 is Public-Key Cryptography Standard (PKCS), published by RSA Laboratories which describes it as “a technologyindependent programming interface, called Cryptoki, for cryptographic devices such as smart cards and PCMCIA cards.” HPE ESM 7.0 Page 11 of 115 ESM Installation Guide Chapter 1: What Is ESM With CORR-Engine Storage? PKCS#11 authentication is not supported with Radius, LDAP, and Active Directory authentication methods. Effect on Communication When Components Fail If any of the software components is unavailable, it can affect communication between other components. If the CORR-Engine is unavailable for any reason, the Manager stops accepting events and caches any events that were not committed to the CORR-Engine. The SmartConnectors also start caching new events they receive, so there is no event data loss. The Console is disconnected. When the CORR-Engine is filled to capacity, as new events come in, the Manager starts deleting existing events starting from the oldest event. If the Manager is unavailable, the SmartConnectors start caching events to prevent event data loss. The CORR-Engine is idle. The Console is disconnected. If a SmartConnector fails, whether event data loss will occur or not depends on the SmartConnector type. SmartConnectors that listen for events from devices such as the SNMP SmartConnectors will stop accepting events. However, a SmartConnector that polls a device, such as the NT Collector SmartConnector, may be able to collect events that were generated while the SmartConnector was down, after the SmartConnector comes back up. Directory Structure for ESM Installation By default, ESM is installed in a directory tree under a single root directory. Other third-party software is not necessarily installed under this directory, however. The path to this root directory is called /opt/arcsight. The directory structure below /opt/arcsight is also standardized across components and platforms. The following table lists a few of the commonly used directories for the Manager. Port Directory ESM bin /opt/arcsight/manager/bin Properties files /opt/arcsight/manager/config Log files /opt/arcsight/var/logs References to ARCSIGHT_HOMEin the paths represents: HPE ESM 7.0 Page 12 of 115 ESM Installation Guide Chapter 1: What Is ESM With CORR-Engine Storage? l /opt/arcsight/manager for the ArcSight Manager l Whatever path you specified when you installed the ArcSight Console l Whatever path you specified when you installed an ArcSight SmartConnector. HPE ESM 7.0 Page 13 of 115 ESM Installation Guide Chapter 2: Installing on an Appliance Chapter 2: Installing on an Appliance This section applies to users who have purchased ESM on an appliance. For instructions about how to install ESM on your own hardware, go to "Installing Software ESM" on page 24. Read the Release Notes before you begin. Note: The operating system image provided on a G9 appliance does not include X Window. Since the X Window system is not present on ESM on an appliance, the installation and configuration of ESM on an appliance is performed using the command line. No GUI wizard is available for installation and configuration of ESM on an appliance. There are no software preparations necessary on the appliance and no opportunity to make any preparatory adjustments before the First Boot Wizard starts. Starting the Appliance for the First Time When you power on the appliance, the Operating System First Boot Wizard (FBW) starts automatically. The FBW offers three choices of networking types: l IPv4 l IPv6 l Both IPv4 and IPv6 (dual stack) Starting the Appliance for the First Time - IPv4 This is a command line interface. The FBW asks you to supply the following information, one entry at a time (the FBW indicates which values are optional): 1. At appliance login, log in as user root, using the password arcsight. 2. Set a new password for user root. 3. Set a new password for user arcsight. 4. Set the appliance hostname. 5. Specify 1 for IPv4. 6. Specify the appliance IP address. 7. Specify the netmask. 8. Specify the default gateway. 9. Specify the primary DNS IP Address. HPE ESM 7.0 Page 14 of 115 ESM Installation Guide Chapter 2: Installing on an Appliance 10. Specify the secondary DNS IP Address (optional). 11. Specify the DNS Search Domains. 12. Specify the time zone. You can start to type and press Tab and the system will attempt to auto-fill the time zone. For example you can type A, Tab and it fills in "America_". Press the Tab key twice for a list of timezone entries that starts with "America_". 13. Enter the Date. The date and time are optional. If you specify an NTP server, it overrides these date/time values. If there is no NTP server, these date/time values reset the appliance system clock and if you leave them blank, the system clock determines the date time. 14. Enter the Time. 15. Specify the NTP servers. List one NTP server per line. You can use IP addresses or host names. Using an NTP server is recommended. When you are done, the FBW provides a list of what you have specified, for you to review. If you say No, it starts over. If you accept the specifications, type y and press Enter to end the installation session and automatically start the Configuration Wizard. License file: Once the IP address is defined you can log in to the appliance from the machine where you downloaded the license file and copy it to the appliance. The Configuration Wizard segment, which is next, asks you to specify the location of the license file on the appliance. Starting the Appliance for the First Time - IPv6 For IPV6, you can specify Static or Auto Config Networking setups. This is a command line interface. The FBW asks you to supply the following information, one entry at a time (the FBW indicates which values are optional). IPv6 Static Networking Setup 1. At appliance login, log in as user root, using the password arcsight. 2. Set a new password for user root. 3. Set a new password for user arcsight. 4. Set the appliance hostname. 5. Specify 2 for IPv6. 6. Specify 1 for a static IPv6 networking setup (in which you will provide the IP address). 7. Specify the appliance IP address. 8. Specify the default gateway. 9. Specify the primary DNS IP Address. HPE ESM 7.0 Page 15 of 115 ESM Installation Guide Chapter 2: Installing on an Appliance 10. Specify the secondary DNS IP Address (optional). 11. Specify the DNS Search Domains. 12. Specify the time zone. You can start to type and press Tab and the system will attempt to auto-fill the time zone. For example you can type A, Tab and it fills in "America_". Press the Tab key twice for a list of timezone entries that starts with "America_". 13. Enter the Date. The date and time are optional. If you specify an NTP server, it overrides these date/time values. If there is no NTP server, these date/time values reset the appliance system clock and if you leave them blank, the system clock determines the date time. 14. Enter the Time. 15. Specify the NTP servers. List one NTP server per line. You can use IP addresses or host names. Using an NTP server is recommended. When you are done, the FBW provides a list of what you have specified, for you to review. If you say No, it starts over. If you accept the specifications, type y and press Enter to end the installation session and automatically start the Configuration Wizard. IPv6 Auto Config Networking Setup 1. At appliance login, log in as user root, using the password arcsight. 2. Set a new password for user root. 3. Set a new password for user arcsight. 4. Set the appliance hostname. 5. Specify 2 for IPv6. 6. Specify 2 for an Auto Config IPv6 networking setup, which uses Stateless Address Auto Configuration (SLAAC). Specify the primary DNS IP address and, optionally, the secondary DNS IP address. The IP address and gateway address are automatically detected and assigned through the DNS. 7. Specify the time zone. You can start to type and press Tab and the system will attempt to auto-fill the time zone. For example you can type A, Tab and it fills in "America_". Press the Tab key twice for a list of timezone entries that starts with "America_". 8. Enter the Date. The date and time are optional. If you specify an NTP server, it overrides these date/time values. If there is no NTP server, these date/time values reset the appliance system clock and if you leave them blank, the system clock determines the date time. 9. Enter the Time. 10. Specify the NTP servers. List one NTP server per line. You can use IP addresses or host names. Using an NTP server is recommended. HPE ESM 7.0 Page 16 of 115 ESM Installation Guide Chapter 2: Installing on an Appliance When you are done, the FBW provides a list of what you have specified, for you to review. If you say No, it starts over. If you accept the specifications, type y and press Enter to end the installation session and automatically start the Configuration Wizard. License file: Once the IP address is defined you can log in to the appliance from the machine where you downloaded the license file and copy it to the appliance. The Configuration Wizard segment, which is next, asks you to specify the location of the license file on the appliance. Starting the Appliance for the First Time - Dual Stack This is a command line interface. The FBW asks you to supply the following information, one entry at a time (the FBW indicates which values are optional): 1. At appliance login, log in as user root, using the password arcsight. 2. Set a new password for user root. 3. Set a new password for user arcsight. 4. Set the appliance hostname. 5. Specify 3 for both IPv4 and IPv6. 6. Complete the choices for the IPv4 networking setup per the steps in "Starting the Appliance for the First Time - IPv4" on page 14. 7. Complete the choices for the IPv6 networking setup per the steps in "Starting the Appliance for the First Time - IPv6" on page 15. When you are done, the FBW provides a list of what you have specified for both IPv4 and IPv6, for your review. If you choose No, it starts over. If you accept the specifications for both IPv4 and IPv6, type y and press Enter to end the installation session and automatically start the Configuration Wizard. License file: Once the IP address is defined you can log in to the appliance from the machine where you downloaded the license file and copy it to the appliance. The Configuration Wizard segment, which is next, asks you to specify the location of the license file on the appliance. Using the Configuration Wizard - Appliance When installing on an appliance, the configuration wizard starts automatically. (You do not need to manually enter any command for that to happen.) Note: Distributed correlation mode is not available on an appliance. HPE ESM 7.0 Page 17 of 115 ESM Installation Guide Chapter 2: Installing on an Appliance Note: When you run the managersetup command on the appliance, you will receive these messages: "Wizard could not connect to an X11 display. Please set the DISPLAY variable to start the wizard in UI mode. Falling back to console mode." Ignore these messages. 1. Read the Welcome message. If the license file is accessible, type yes to continue. 2. Under Language Options, select the language for interface displays. Press Enter to continue. 3. Under Installation Mode, type 0 to install ESM in Compact Mode. The other option, Distributed Mode, is not available on an appliance. 4. Under CORR-Engine Password, press Enter to continue with obfuscated passwords or type no and press Enter to allow them to show on screen. 5. Under CORR-Engine Password, set a password for the CORR-Engine and reenter it for the Password confirmation. Press Enter. For information on password restrictions, see the ESM Administrator's Guide section “Managing Password Configuration” in the chapter “ Basic Configuration.” 6. Under CORR-Engine Configuration, enter the CORR-Engine storage allocation information and press Enter. System Storage Size - the size of the storage space set aside to store resources Event Storage Size - the size of the storage space set aside to store events Online Event Archive Size - the maximum number of gigabytes of disk space for event archives. This only applies to the online event archive. Retention Period - the amount of time that you want to retain the events before they are purged from the system 7. Under Notification Emails, specify the following email addresses: Error Notification Recipient: Specify one email address for the email account to receive email notifications if the Manager goes down or encounters some other problem. If you need to specify more email addresses, the Manager Configuration Wizard allows that, as described in the "Running the Manager Configuration Wizard" section of the ESM Administrator's Guide. From email address: The email address used for the notifications sender. If the values are correct, type yes and Enter to continue. Emails are sent when the system detects the following occurrences: l The subsystem status is changed. The email shows the change and who did it. l The report has been successfully archived. l The account password has been reset. l The Archive report generation fails. l There is too many notifications received by a destination. l The event archive location has reached the cap space. It will ask you to free up some space by moving the event archives to some other place. HPE ESM 7.0 Page 18 of 115 ESM Installation Guide Chapter 2: Installing on an Appliance l The user elects to email the ArcSight Console settings. l The user sends partition archival command. l An archive fails because there is not enough space. l The Connection to the database failed. 8. For the License File, enter the path and file name of the license file you downloaded and press Enter. 9. Under Select the Product Mode, select whether you want to install in default mode or FIPS mode. Press Enter to continue. Caution: l l l l If you choose to install the product in FIPS mode, be sure to install the Console in FIPS mode too. Refer to "Installing ArcSight Console in FIPS Mode" on page 96 for instructions on installing the Console in FIPS mode. Once you have configured the software in FIPS mode, you will not be able to convert it to default mode without reinstalling it. Converting from default mode installation to FIPS-140-2 mode is supported. If you need to do so at any time, refer to the Administrator’s Guide for instructions. By default, ESM uses a self-signed certificate. If you would like to use a CA-signed certificate, you will have to import the CA-signed certificate manually after the configuration wizard completes successfully. Refer to the Administrator’s Guide for ESM for details on using a CA-signed certificate. 10. If you selected FIPS mode, confirm your selection. if not, skip to the Manager Information step. 11. If you selected FIPS mode on the Select the Cipher Suite Options panel, select the cipher suite. Suite B defines two security levels of 128 and 192 bits. The two security levels are based on the Advanced Encryption Standard (AES) key size that is used instead of the overall security provided by Suite B. At the 128-bit security level, the 128 bit AES key size is used. However, at the 192-bit security level, a 256 bit AES key size is used. Although a larger key size means more security, it also means computational cost in time and resource (CPU) consumption. In most scenarios, the 128-bit key size is sufficient. 12. Under Manager Information, enter the Manager’s hostname, set the user ID and password for the admin user, and press Enter. Caution: l The Manager host name is the IP address (for IPv4 only), or fully-qualified domain name of the machine where the Manager is installed. This name is what all clients (for example, ArcSight Console) specify to connect to the Manager. Using a fully-qualified domain name instead of an IP address is recommended for flexibility. HPE ESM 7.0 Page 19 of 115 ESM Installation Guide Chapter 2: Installing on an Appliance l The IP Version selection (IPv4 or IPv6) appears if you have a dual-stack machine, such as an appliance. If you see this option, your selection has the following effects: l l l l l It controls what IP Address is used by third party software if a hostname is given. for example, the e-mail server in Manager Setup. l It controls which IP Address is tried on the peering page if a hostname is specified. l It controls whether an IPv4 or IPv6 Address is chosen for the manager asset. There might be more than one host name, and the default might not be the same as the one returned by the hostname command. If you are using the High Availability Module, use the Service hostname that is common to both servers (primary and secondary) as the Manager IP, or hostname. Otherwise, pick one which you would expect to work, and would be convenient for configuring connectors, consoles, and other clients. Note that it is always best to use a fully qualified domain name. If you do not want the hostname on your DNS server, add a static host entry to the /etc/hosts file to resolve the host name locally. The Manager hostname is used to generate a self-signed certificate. The Common Name (CN) in the certificate is the Manager host name that you specify in this screen. Although the Manager uses a self-signed certificate by default, you can switch to using a CA-signed certificate if needed. You can do this after installation. Refer to the ESM Administrator’s Guide for instructions. 13. Select whether to set up connection to the Event Broker (if Event Broker is part of your implementation of ESM). If you need to set up the Event Broker in FIPS mode, see "Configure Event Broker Access - FIPS Mode (Server Authentication Only) (Optional)" on page 99 . If client authentication is enabled on the Event Broker, see either "Setting Up SSL Client-Side Authentication Between Event Broker and ESM - Non-FIPS Mode" on page 60 or "Setting Up SSL Client-Side Authentication Between Event Broker and ESM - FIPS Mode" on page 102. Select Yes to set up the connection; select No to continue. If you select Yes, specify: a. Host: Port(s): Enter the host and port information for the nodes in the Event Broker. Include the host (hostname or IP address) and port information of all the nodes in a multiple node environment not just the Master node. This is a comma-separated list, for example: : , : . Note that Event Broker can only accept IPV4 connections from ESM. b. Topic to read from: Specify the topic in the Event Broker you want to read from. This will determine the data source. See the chapter "Managing Event Broker Topics", in the Event Broker Administrator's Guide. c. Path to the Event Broker root cert: ESM communicates with the Event Broker through TLS. To enable this, you must import the Event Broker's root certificate into ESM's client truststore. Copy over the Event Broker root certificate from the Event Broker machine in this location: /opt/arcsight/kubernetes/ssl/ca.crt to a local folder on the ESM machine. After you HPE ESM 7.0 Page 20 of 115 ESM Installation Guide Chapter 2: Installing on an Appliance enter the path to the certificate, and click Next, the Event Broker's root certificate is imported into ESM's client truststore and the connection to the Event Broker is validated. If there are any issues, you will receive an error or warning message. If no message displays and you advance to the next screen in the wizard, that indicates that the connection between the Event Broker and ESM is successfully validated. 14. Select whether to set up ArcSight Investigate. Select Yes to enable the integration; select No to continue. If you select Yes, specify the Search URL for the ArcSight Investigate deployment. 15. Select whether to integrate with the ServiceNow® IT Service Management (ITSM) application. Select Yes to enable the integration; select No to continue. If you select Yes, specify the mandatory ServiceNow URL and the optional ServiceNow Proxy URL . 16. Under Packages Panel press Enter to continue. Otherwise, select the optional packages that you are licensed to use. In addition to these optional packages, there are default standard content packages that are installed automatically on the ArcSight Manager. These default packages provide essential system health and status operations, and you can use them immediately to monitor and protect your network. For more information about packages, see the ArcSight Administration and ArcSight System Standard Content Guide. 17. Under About to Configure ESM. Caution: Once you type yes and press Enter, the product is installed as specified. 18. When the configuration says Configuration Completed Successfully, type yes and then Enter to exit. 19. Log in as user root and run the following script to set up and start the required services: /opt/arcsight/manager/bin/setup_services.sh 20. After you have completed the installation, check the location and size of your storage volumes and make any necessary changes. You can do this in the ArcSight Command Center. Refer to the ArcSight Command Center User's Guide, the "Administration" chapter under "Storage and Archive” section for details regarding your storage volumes. You can rerun the wizard manually only if you exit it at any point before you reach the first configuration screen called “About to Configure ESM v7.0”. See "Rerunning the ESM Configuration Wizard" on page 57 for details. Keep These TCP Ports Open On an appliance, these ports are already open. Ports for external incoming connections: 8443/tcp 22/tcp (ssh) HPE ESM 7.0 Page 21 of 115 ESM Installation Guide Chapter 2: Installing on an Appliance TCP ports used internally for inter-component communication: 1976, 28001, 2812, 3306, 5555, 6005, 6009, 7777, 7778, 7779, 7780, 8005, 8009, 8080, 8088, 8089, 8666, 8766, 8808, 8880, 8888, 8889, 9095, 9090, 9123, 9124, 9999,45450 Enable Peering This topic is for appliance installation using an ESM license that includes peering. By default appliances ship with port 9000 disabled. Peering requires this port. For peering to work on an appliance, enable port 9000 using the following commands: [root@rhel7 ~]# firewall-cmd --zone=public --add-port=9000/tcp --permanent [root@rhel7 ~]# firewall-cmd --reload Use this command to check that port 9000 is enabled: [root@rhel7 ~]# iptables-save | grep 9000 You should get response similar to this: -A IN_public_allow -p tcp -m tcp --dport 9000 -m conntrack --ctstate NEW -j ACCEPT Note that peering works between ESM Managers that use the same IP version. However, if an ESM Manager is on a dual-stack machine, refer to the ArcSight Command Center User's Guide for details. See "Peers" in the section on "Administration Configuration." Running ESM on an Encrypted Appliance ESM can be run on encrypted hardware to help you to meet compliance regulations and privacy challenges by securing your sensitive data at rest. This includes systems using the HighAvailability Module; the HA functionality is exactly the same. You can encrypt your G9 ESM Express appliance (such as B7600 or E7600) by using Secure Encryption, available from the Server Management Software > Secure Encryption web page. For instructions, refer to the Secure Encryption Installation and User Guide, available in PDF and CHM formats through the Technical Support > Manuals link on that page. G9 Appliances are encryption-capable. They come pre-installed with everything necessary for you to encrypt them using Secure Encryption. You can encrypt your hardware before or after ESM is installed. If HA is already installed, encrypt the secondary first, so you only have to failover once. The length of time encryption takes depends on the amount of data on the server being encrypted. In our testing, a Gen 9 appliance with 7.5 TB of stored data took about 72 hours to encrypt. You can HPE ESM 7.0 Page 22 of 115 ESM Installation Guide Chapter 2: Installing on an Appliance continue using ESM while the encryption runs. You may notice some performance degradation after encrypting your ESM appliance. Caution: After encryption, you cannot restore your ESM to its previously unencrypted state. Configuring the Appliance for Out-of-Band Remote Access Configure the appliance for out-of-band remote access so that Customer Support can access and troubleshoot the appliance if it becomes unresponsive. All appliance models are equipped with the Integrated Lights-Out (iLO) advanced remote management card. Visit https://www.hpe.com/us/en/servers/integrated-lights-out-ilo.html for detailed information and documentation. HPE ESM 7.0 Page 23 of 115 Chapter 3: Installing Software ESM We recommend that you read the ESM Release Notes before you begin installing ESM. If you are installing ESM Express, which is on an appliance, go to "Installing on an Appliance" on page 14. If you are going to use the ESM High Availability Module with ESM and this is a new ESM installation, install the HA Module first. Refer to the ESM High Availability Module Guide for instructions. Note that you must install ESM after HA has completed disk synchronization. Attempting to install ESM while HA synchronization is in process can cause the ESM installation to fail. ESM is sensitive to the operating system and version. To ensure proper operation, this installer only allows installation on the specific operating systems and versions listed in the ArcSight ESM Support Matrix, which is available for download on Protect 724. Securing Your ESM System Use the information in the following sections to protect your ArcSight components. Protecting ArcSight Manager Do not use demo SSL certificates in production. Make sure when switching that you remove the demo CA from cacerts on all SmartConnectors and ArcSight Consoles. Closely control access to files, using the principle of least privilege, which states that a user should be given only those privileges that the user needs to complete his or her tasks. The following files are particularly sensitive: Note: is the root directory for a component. For example for the Manager component, is: /opt/arcsight/manager. l /config/jetty/keystore (to prevent the ArcSight Manager private key from being stolen) l /config/jetty/truststore (with SSL Client authentication only, to prevent injection of new trusted CAs) l /config/server.properties (has database passwords) l /config/esm.properties (has cluster configuration properties and SSL properties common to persistor, correlator, and aggregator services on the node) This properties file is present on each node in a distributed correlation cluster. l /config/jaas.config (with RADIUS or SecurID enabled only, has shared HPE ESM 7.0 Page 24 of 115 ESM Installation Guide Chapter 3: Installing Software ESM node secret) l /config/client.properties (with SSL Client authentication only, has keystore passwords) l /reports/sree.properties (to protect the report license) l /reports/archive/* (to prevent archived reports from being stolen) l /jre/lib/security/cacerts (to prevent injection of new trusted CAs) l /lib/* (to prevent injection of malicious code) l /rules/classes/* (to prevent code injection) If you are installing ESM on your own hardware (as opposed to an appliance), use a host-based firewall. On the ArcSight Manager, block everything except for the following ports. Make sure you restrict the remote IP addresses that may connect to those that actually need to talk. Port Flow Description 22/TCP Inbound SSH log in (Unix only) 53/UDP Inbound/Outbound DNS requests and responses 8443/TCP Inbound SmartConnectors and Consoles 25/TCP Outbound SMTP to mail server 110/TCP Outbound POP3 to mail server, if applicable 143/TCP Outbound IMAP to mail server, if applicable 1645/UDP Inbound/Outbound RADIUS, if applicable 1812/UDP Inbound/Outbound RADIUS, if applicable 389/TCP Outbound LDAP to LDAP server, if applicable 636/TCP Outbound LDAP over SSL to LDAP server, if applicable Applies to IPv4 only: As another layer of defense (or if no host-based firewall is available), you can restrict which connections are accepted by the ArcSight Manager using the following properties in the server.properties file: xmlrpc.accept.ips= agents.accept.ips= Each of these properties takes a list of IP addresses or subnet specifications, separated by commas or spaces. Once specified, only connections originating from those addresses are accepted. l l The xmlrpc.accept.ips property restricts access for ArcSight Consoles. The agents.accept.ips property restricts access for SmartConnectors. For registration, the SmartConnectors need to be in xmlrpc.accept.ips as well, so that they can be registered. (Being "registered" does not mean you can then remove them.) HPE ESM 7.0 Page 25 of 115 ESM Installation Guide Chapter 3: Installing Software ESM The format for specifying subnets is quite flexible, as shown in the following example: xmlrpc.accept.ips=192.0.2.0 192.0.2.5 agents.accept.ips=10.*.*.*,192.0.0.0-192.0.255.255 Built-In Security ESM user accounts have user types that control the functions which users can access in the ArcSight Manager. The "Normal User" type has the most privileges. Where possible, use more restrictive types, such as "Manager SmartConnector," "Management Tool," or "Archive Utility" for automated user accounts. This is particularly important when user passwords must be stored in scripts for unattended execution. Apply the principle of least privilege when creating user accounts in ESM and when granting access to resources or events. Users should not have more privileges than their tasks require. By default, the minimum length for passwords is six characters and the maximum length is 20 characters. For information on password restrictions see the Administrator's Guide, chapter 2. "Configuration," "Managing Password Configuration," "Password Character Sets." Physical Security for the Hardware In addition to establishing security policies for passwords, keystores, and other software facilities, it is important to provide physical security for the hardware used by the ESM system. Physical hardware includes computers running ArcSight Console, and SmartConnector software, as well as the network which connects them. Physical access to computers running ArcSight software must be restricted. l Use the locking mechanisms provided by most rack-mount cases to prevent malicious/accidental tampering with the machine l Use locks on disk drive enclosures l Use redundant power and uninterruptible power supplies (UPS) l Protect the BIOS (x86 systems only) or firmware: o Disable all CD-ROM drives for booting so that the system can only be booted from the hard disk o Disable COM, parallel, and USB ports so that they cannot be used to extract data o Disable power management Operating System Security l l On Linux, set up a boot loader password to prevent unauthorized people from booting into single user mode (see the iLO or GRUB documentation for details). On Linux, disable reboot by Ctrl-Alt-Del in /etc/inittab. Comment out the line that refers to HPE ESM 7.0 Page 26 of 115 ESM Installation Guide Chapter 3: Installing Software ESM “ctrlaltdel.” l l l l l l l Set up a screen saver that prompts for a password with a moderately short delay (such as five minutes). Disable power management in the OS. When installing the OS, select packages individually. Only install what you know will be needed. You can always install missing packages as you encounter them. Run automated update tools to obtain all security fixes. Use up2date on Red Hat Linux (may require Red Hat Network subscription). Uninstall (or at least turn off) all services that you do not need. In particular: finger, r-services, telnet, ftp, httpd, linuxconf (on Linux), Remote Administration Services and IIS Services on Windows. On Unix machines, disallow remote root logins (for OpenSSH, this can be done using the PermitRootLogin no directive in /etc/ssh/sshd_config). This will force remote users to log in as a non-root user and su to root, thus requiring knowledge of two passwords to gain root access to the system. Restrict access to su, using a “wheel group” pluggable authentication module (PAM) so that only one non-root user on the machine can su to root. Make that user different from the arcsight user. That way, even if the root password is known and an attacker gains access through ESM in some way, they won't be able to log in as root. Rename the Administrator/root account to make brute force attacks more difficult to perform. General Guidelines and Policies about Security Educate system users about “social engineering” tricks used to discover user account information. No employee of HPE will ever request a user’s password. When HPE representatives are on site, the administrator of the system will be asked to enter the password and, if needed, to temporarily change the password for the HPE team to work effectively. Educate users to use secure means of communication (such as SSL to upload or PGP for e-mail) when transferring configuration information or log files to HPE. Set up a login banner stating the legal policies for use of the system and the consequences of misuse. (Instructions for creating a login banner vary by platform.) ArcSight Consoles can also display a custom login banner. See the ESM Administrator's Guide or Contact Customer Support for more information. Choose secure passwords. (No password used in two places, seemingly random character sequences, eight characters or longer, containing numbers and special (non-letter) characters). For information on password restrictions see the Administrator's Guide, chapter 2. "Configuration," "Managing Password Configuration." Passwords are used in the following places—if any one is breached, the system is compromised: l All database accounts (arcsight) l The “arcsight” user and root user on the system that runs the ArcSight Manager l All users created in ESM HPE ESM 7.0 Page 27 of 115 ESM Installation Guide Chapter 3: Installing Software ESM l The SSL keystores l The boot loader (Linux) l The BIOS (x86 systems only) l The RADIUS node secret l The LDAP password for ArcSight Manager (with basic authentication only), where applicable l The Active Directory domain user password for ArcSight Manager, where applicable Consider purchasing and using a PKI solution to enable SSL client authentication on Consoles and SmartConnectors. Consider purchasing and using a two-factor authentication solution such as RSA SecurID. Make sure that all the servers with which ESM interacts (DNS, Mail, RADIUS, etc.) are hardened equivalently. Use a firewall and intrusion detection systems to secure the network that the ArcSight Manager CORR_ Engine use. Preparing to Install Before you run the Software ESM installation file, you must prepare your system. System Requirements The hardware requirements for ESM 7.0 are as follows: Minimum Mid-Range High Performance Processors 8 cores (16 preferred) 32 cores 40 cores Memory 48 GB RAM (64 preferred) 192 GB RAM 512 GB RAM Hard Disk Six 600 GB disks (1.5 TB) (RAID 10) 20 1 TB disks (10 TB) (RAID 10) 12 TB (RAID 10) 10,000 RPM 15,000 RPM Solid state Caution: The "Minimum" values apply to systems running base system content at low EPS (typical in lab environments). It should not be used for systems running high number of customer-created resources, or for systems that need to handle high event rates. Use the "Mid Range" or "High Performance" specifications for production environments that handle a sizable EPS load with additional content and user activity. HPE ESM 7.0 Page 28 of 115 ESM Installation Guide Chapter 3: Installing Software ESM Using Pattern Discovery or large numbers of Assets and Actors puts additional load on the system that can reduce the search and event processing performance. For further assistance in sizing your ESM installation, contact your Sales or Field Representative. If you anticipate that you will have large lists, ensure that your system meets the Mid-Range requirements or better. Manager Hostname Resolution Before ESM installation, make sure that the host machine's hostname is resolvable, otherwise, Manager setup will not complete successfully. Use ping to verify the hostname, and fix any issues to avoid errors during Manager setup. Mapping 127.0.0.1 to localhost Make sure that the IP address 127.0.0.1 is resolved to localhost in the /etc/hosts file, otherwise, the ESM installation will fail. This applies to IPv4 and IPv6 systems. Monitor Requirement For displaying the ArcSight Command Center, use a monitor that has a width of at least 1450 pixels. This is the minimum width needed to display all of the top-menu items without cutting any of them off. This minimum width also applies on a larger monitor when reducing the size of the browser window. Supported Platforms ESM 7.0 is supported on 64-bit Red Hat Enterprise Linux and CentOS. See the ArcSight ESM Support Matrix for the supported version numbers. Install them using at least the "Web Server" option with added "Compatibility Libraries" and "Development Tools" at the time of installation. ESM is sensitive to the operating system and version. Note: l l l l To install the product in GUI mode, install the X Windows system package. X Window is entirely optional. If you use it, use xorg-x11-server-utils-7.5-13.el6.x86_64 or a later version for RHEL or CentOS. If you do not use X Window, you can install ESM in console mode. The XFS and EXT4 file system formats are supported during installation. ESM configures itself to the file system upon which it is first installed; you therefore cannot change the file system type after installation, even during an upgrade. When you install RHEL or CentOS, the installation offers you certain options. Be sure to choose the Web Server, Compatibility Libraries, and the Development Tools options. HPE ESM 7.0 Page 29 of 115 ESM Installation Guide Chapter 3: Installing Software ESM Download the Installation Package The ESM7.0 installation package is available for download from at https://softwaresupport.softwaregrp.com/. Download the ArcSightESMSuite-7.0.0.xxxx.0.tar file and copy it on to the system where you will be installing ESM. The xxxx in the file name stands for the build number. HPE provides a digital public key to enable you to verify that the signed software you received is indeed from HPE and has not been manipulated in any way by a third party. Visit the following site for information and instructions: https://h20392.www2.hpe.com/portal/swdepot/displayProductInfo.do?productNumber=HPLinuxCod eSigning After you download the .tar file from the software download site, initiate license procurement by following the instructions in the Electronic Delivery Receipt you receive in an email after placing the order. HPE ESM 7.0 Page 30 of 115 ESM Installation Guide Chapter 3: Installing Software ESM Prepare the System 1. Verify that the zip and unzip packages are installed on the server. These packages are required in order for the installation to function properly. For RHEL and CentOS 6.9: l unzip-6.0-5.el6.x86_64 l zip-3.0-1.el6_7.1.x86_64 For RHEL and CentOS 7.3: l zip-3.0-11.el7.x86_64 l unzip-6.0-16.el7.x86_64 2. Log in as user root. Run the following command to untar the file: 3. tar xvf ArcSightESMSuite-7.0.0.xxxx.0.tar When you untar the ArcSightESMSuite-7.0.0.xxxx.0.tar file, It places the prepare_ system.sh script in a sub-directory called Tools in the location where you untarred the file. 4. Run prepare_system.sh 5. Change ownership of all the files and folders that were extracted from the tar file to be owned by user arcsight. 6. Reboot the system. 7. Verify that it ran correctly. Log in as user root and run: ulimit -a Check for the following two lines: open files 65536 max user processes 10240 Keep these TCP Ports Open For Software ESM, before installation, open the following ports on your system, if not already open, and ensure that no other process is using them. Ports for external incoming connections: 8443/tcp 9000/tcp 694/udp (for HA) 7789/tcp (for HA) 22/tcp (ssh) TCP ports used internally for inter-component communication: HPE ESM 7.0 Page 31 of 115 ESM Installation Guide Chapter 3: Installing Software ESM 1976, 28001, 2812, 3306, 5555, 6005, 6009, 7777, 7778, 7779, 7780, 8005, 8009, 8080, 8088, 8089, 8666, 8766, 8808, 8880, 8888, 8889, 9000, 9095, 9090, 9123, 9124, 9999, 45450 Some ports are used in a distributed correlation environment. The ports 3179, 3180, and 3181 are used by the information repository. Also, there are port ranges reserved for use by cluster services. Ports in these reserved ranges must not be used by other processes. See "Dynamic Ports in the Distributed Correlation Environment" in the ESM Administrator's Guide for details on these reserved port ranges. Install the Time Zone Package ESM uses the time zone update package in order to automatically handle changes in time zone or changes between standard and daylight savings time. During installation, ESM checks to see if the appropriate operating system time zone package is installed. If it is not, you have the option of exiting the installer to install the latest operating system timezone update or continuing the ESM installation and skipping the timezone update for ESM components. We recommend installing the time zone update package. For RHEL 7.3 and CentOS 7.3 use tzdata-2017c-1.el7.noarch.rpm, or a later version of the rpm package. On RHEL or CentOS 7.3 To install it on RHEL or CentOS 7.3, as user root use the command: rpm -Uvh Check the time zone setting with this command: timedatectl If the time zone is not set or is not the desired time zone, specify another time zone by using: timedatectl set-timezone for example: timedatectl set-timezone America/Los_Angeles On RHEL or CentOS 6.9 To install it on RHEL or CentOS 6.9, as user root use the command: rpm -Uvh Check to make sure that the /etc/localtime link is pointing to a valid time zone by running the following command: ls -altrh /etc/localtime You should get a response similar to this (below), where is your time zone such as America/Los_Angeles. HPE ESM 7.0 Page 32 of 115 ESM Installation Guide Chapter 3: Installing Software ESM lrwxrwxrwx. 1 root root 39 Nov 27 08:28 /etc/localtime -> /usr/share/zoneinfo/ Note: If the /etc/localtime link is not pointing to a valid time zone, the ESM installation stops. In this case, you must manually set the link to a valid timezone. If you do not install at this time... If you complete the ESM installation without installing the required tzdata rpm package, you can still set up the time zone update after completing the ESM installation. Use the following procedure after ensuring that you have downloaded and installed the correct tzdata package and the link /etc/localtime is set correctly. (Remember, this is for after the ESM installation is complete.): 1. As user arcsight, shut down all arcsight services. (This is important.) Run /etc/init.d/arcsight_services stop all 2. As user arcsight, run the following command (this is one line): /opt/arcsight/manager/bin/arcsight tzupdater /opt/arcsight /opt/arcs ight/manager/lib/jre-tools/tzupdater 3. Start all arcsight services using this command. /etc/init.d/arcsight_services start all Add RemoveIPC=no to /etc/systemd/logind.conf - RHEL and CentOS 7.3 Only If the preflight check fails, add or edit the value of the property RemoveIPC=no in the file /etc/systemd/logind.conf. To add the value: 1. As user root, edit the file /etc/systemd/logind.conf. 2. Search for RemoveIPC, and ensure there is only one instance of this property. 3. Edit the property if it exists (or add the property if it does not exist) to have the value no: RemoveIPC=no 4. Run: systemctl restart systemd-logind.service Set Directory Sizes Make sure that the partition in which your /tmp directory resides has at least 6 GB of space. Make sure that the partition in which your /opt/arcsight directory resides has at least 100 GB of space. HPE ESM 7.0 Page 33 of 115 ESM Installation Guide Chapter 3: Installing Software ESM Sizing Guidelines for CORR-Engine When installing ESM 7.0, the default CORR-Engine storage sizes are automatically calculated based on your hardware according to the default values in the table below. These are the recommended sizing guidelines. You can change any of the default storage sizes in the “CORR-Engine Configuration” panel of the wizard, but when doing so, be sure that you take the minimum and maximum values into consideration when changing storage sizes. Note: Any events that are brought from an offline archive into the online archive count as part of the total 12 TB (or license determined) storage limit. You do not want the online archives that you bring back online to encompass the entire storage limit. Use discretion when bringing offline archives online, and be sure to make them offline again when you are done working with them. System Storage - non-event storage, for example, resources, trends, and lists Event Storage - storage for events Event Archive Size - archive of online events Recommended Minimum Maximum System Storage Size The default is about one sixth of Usable Space, from at least 3 GB up to a maximum of 1,500 GB. During installation, it is recommended that you accept the default. 3 GB 1,500 GB Event Storage Size Specify about two thirds of the Usable Space shown during installation. 10 GB 12 TB Event Archive Size You may specify the remaining space after the System and Event storage have been allocated. 1 GB Limit is predicated on your file system size. The system reserves 10 percent of the /opt/arcsight partition for its own use. During installation, the system will show the size of the /opt/arcsight partition as Available Space, and the size of that partition less 10 percent reserved space designated as Usable Space. The maximum event storage volume size is calculated by the system using this formula: Maximum Event Storage = /opt/arcsight partition x 0.9 - system storage event archives. After installation, the allocated event storage space consists of a default storage group and an internal storage group whose size is initially set by the installer. These storage groups do not fill the maximum size of the event storage volume. You may expand the size of these storage groups or add up to four of your own storage groups until the allocated size of the event storage reaches the maximum size of the event storage volume. Use the ArcSight Command Center user interface to add or change the size of storage groups. HPE ESM 7.0 Page 34 of 115 ESM Installation Guide Chapter 3: Installing Software ESM In the ArcSight Command Center, select Administration > Storage and Archive to see and change the storage allocations. Refer to the ArcSight Command Center User's Guide for details. The following diagrams clarify the various terms used in the configuration wizard and in the ArcSight Command Center user interface: Export Language UTF File Run the following command: export LC_ALL=[language].UTF-8 ...where [language] is one of these: en_US (English) zh_CN (Simplified Chinese) zh_TW (Traditional Chinese) ja_JP (Japanese) fr_FR (French) HPE ESM 7.0 Page 35 of 115 ESM Installation Guide Chapter 3: Installing Software ESM ko_KR (Korean) ru_RU (Russian) For example: export LC_ALL=en_US.UTF-8 Distributed Correlation Cluster Planning Plan your cluster before you begin the installation described in "Using the Configuration Wizard - ESM in Distributed Correlation Mode" on page 46. A distributed correlation deployment includes the persistor, information repository, correlators, aggregators, message bus data, message bus control, and distributed cache. Ideally, the correlators and aggregators in the cluster will keep up with event flow on your system. You must balance system resources as you add these components (CPU and memory). You will want to be somewhat generous in your cluster planning, and add more correlators and aggregators than you think you need. Distributed correlation is most effective if configured over multiple physical systems to ensure the fault tolerance benefit of the distributed correlation cluster deployment is fully realized. The fault tolerance aspect of the distributed correlation cluster, as described in "Distributed Correlation Concepts" in ESM 101. Note: In the context of a distributed correlation implementation, ESM is the entire cluster. The individual cluster nodes are part of the fuller implementation, and do not function independently. The systems that are the cluster nodes should be dedicated to use in the cluster only, and not used to run other applications. Keep this in mind when you plan your cluster. Hierarchical Implementations and Cluster Planning If you have been using a hierarchical implementation of ESM in order to get higher performance, then you might consider implementing a distributed correlation cluster to increase your EPS. You can convert your upgraded system to a cluster implementation, repurposing the systems that were part of your hierarchical implementation, and adding more as needed. If you use a hierarchical implementation of ESM to gain benefits other than higher performance, such as combining feeds from various geographical areas, then a cluster implementation is not the favored solution for your situation. Cluster Requirements All nodes in a distributed correlation cluster must: l Have the same operating system version l Be in the same time zone l If FIPS, be in the same FIPS mode l Use the same IP protocol (IPv4 or IPv6). Dual stack machines are supported, but all ESM IP addresses on all nodes of a cluster must be either IPv4 or IPv6. HPE ESM 7.0 Page 36 of 115 ESM Installation Guide Chapter 3: Installing Software ESM Note: We recommend 32 GB as the minimum heap memory size for the manager service on the persistor node in a cluster if you expect heavy use (>30,000 EPS, large numbers of rules and data monitors, and large active lists and session lists). Recommended Cluster Configurations Depending on your system resources, you can set multiple nodes on multiple machines. Below are recommended cluster configurations. Note concerning adding correlators and aggregators to your cluster: The number of correlators and aggregators you configure in your cluster will depend on the settings in your ESM implementation. For example, if you have complex filters and rule conditions, you might need more correlators. If you have a large number of data monitors or use complex join rules, you might need more aggregators. Lags shown in the Cluster View dashboard in the ArcSight Command Center can indicate that you need to add more correlators or aggregators, depending on the type of lag shown in the dashboard. Small Configuration (Good) The small configuration consists of three nodes on three systems, distributed as listed below and with the following recommended resources: Hardware Requirements The persistor node hardware: l at least 128 GB RAM l at least 8 TB disk l at least 16 cores l at least 1 Gbit network Other nodes hardware: l at least 128 GB RAM l at least 2 TB disk l at least 16 cores l at least 1 Gbit network Software Requirements l Node 1: o persistor with a built-in distributed cache Note: Adding standalone distributed cache instances can reduce persistor memory usage. You might need to add at least two additional (standalone) distributed cache instances when HPE ESM 7.0 Page 37 of 115 ESM Installation Guide Chapter 3: Installing Software ESM persistor memory usage is excessive. This means adding at least two instances of distributed cache in addition to the built-in distributed cached that is included during installation. l o one message bus control o one information repository Node 2: o one correlator Note: Two correlators are recommended if the number of cores is 24 or greater, and the network is 10 Gbit or greater. l o one aggregator o one message bus control o one message bus data o one information repository Node 3: o one correlator Note: Two correlators are recommended if the number of cores is 24 or greater, and the network is 10 Gbit or greater. o one aggregator o one message bus control o one message bus data o one information repository Medium Configuration (Better) The medium configuration consists of four nodes on four systems, distributed as listed below and with the following recommended resources: Hardware Requirements The persistor node hardware: l at least 192 GB RAM l at least 8 TB disk l at least 24 cores l at least 10 Gbit network Other nodes hardware: HPE ESM 7.0 Page 38 of 115 ESM Installation Guide Chapter 3: Installing Software ESM l at least 128 GB RAM l at least 6 TB disk l at least 24 cores l at least 10 Gbit network Software Requirements l l Node 1: o persistor with a built-in distributed cache o one information repository Node 2: o one correlator Note: Two correlators are recommended if the number of cores is 32 or greater. l o one aggregator o one distributed cache o one message bus control o one message bus data Node 3: o two correlators Note: Three correlators are recommended if the number of cores is 32 or greater. l o one message bus control o one message bus data o one information repository Node 4: o two aggregators Note: One correlator and two aggregators are recommended if the number of cores is 32 or greater. o one distributed cache o one message bus control o one message bus data o one information repository HPE ESM 7.0 Page 39 of 115 ESM Installation Guide Chapter 3: Installing Software ESM Large Configuration (Best) The large configuration consists of five (or more) nodes on five (or more) systems, distributed as listed below and with the following recommended resources: Hardware Requirements The persistor node hardware: l at least 256 GB RAM l at least 8 TB disk l at least 32 cores l at least 10 Gbit network Other nodes hardware: l at least 256 GB RAM l at least 8 TB disk l at least 32 cores l at least 10 Gbit network Software Requirements l l l l Node 1: o persistor with a built-in distributed cache o one information repository Node 2: o two correlators o two aggregators o one distributed cache o one message bus control o one message bus data Node 3: o two correlators o one aggregator o one message bus control o one message bus data o one information repository Node 4: o two correlators o one aggregator HPE ESM 7.0 Page 40 of 115 ESM Installation Guide Chapter 3: Installing Software ESM o one distributed cache o one message bus control o one message bus data o one information repository Node 5+: l o one distributed cache o one message bus data o two correlators o 1 aggregator Starting the Installer Start the installation while logged in as user arcsight. If not already granted, give the ArcSightESMSuite.bin file the execute permission. To do so, enter: chmod +x ArcSightESMSuite.bin Run the installation file as follows: ./ArcSightESMSuite.bin -i console (or ./ArcSightESMSuite.bin, for GUI mode, if you are using X Window.) The installation begins. Note: l l l To run in GUI mode, X Window must be running. If it is not, the installer automatically runs in Console mode. GUI mode is entirely optional. To run in Console mode, make sure X Windows is not running. GUI mode requests the same information as console mode and is not documented separately. The log files for this installation appear in the /home/arcsight directory. The next topic picks up after the installer has started. Running the Installation File The following steps describe the ESM installer. 1. Read the Introduction message and press Enter. 2. On the License Agreement panel, press Enter to page through the agreement. In GUI mode, the “I accept the terms of the License Agreement” check box is disabled until you scroll to the bottom of HPE ESM 7.0 Page 41 of 115 ESM Installation Guide Chapter 3: Installing Software ESM the agreement text. If you accept the License Agreement, type y and press Enter. 3. Read the Special Notice and press Enter. 4. Under Choose Link Folder, enter the number for the location where you would like the installer to place the links for this installation and press Enter. 5. Review the Pre-Installation Summary. Press Enter to continue. Under Installing a progress bar appears. The Suite Installer installs each component. l l In Console mode, after the components are installed it says Installation Complete. Press Enter to exit the installer. Go to the next topic, "Starting the Configuration Wizard In Console Mode" below. In GUI mode, after the components are installed, the Configuration Wizard GUI opens automatically. Go to "Using the Configuration Wizard - ESM in Compact Mode" below or "Using the Configuration Wizard - ESM in Distributed Correlation Mode" on page 46 for details on configuring ESM. Note: In GUI mode, if you get a dialog box reporting an error or problem and the action button says Quit, use the Quit button. If you use the X in the upper right corner of the dialog, the process does not quit, but cannot complete successfully with the reported error. Starting the Configuration Wizard In Console Mode If you are installing software ESM in GUI mode or installing ESM Express, the configuration wizard starts automatically and you can skip this step during initial installation. When installing software ESM in console mode (from the command line), the installation stops at this point when the Suite Installer is done, but it does not automatically continue with the configuration wizard. You start the configuration wizard manually by issuing the following command: /opt/arcsight/manager/bin/arcsight firstbootsetup -boxster -soft -i console Using the Configuration Wizard - ESM in Compact Mode This section contains instructions to install ESM in compact mode. To install ESM in distributed correlation mode (using a cluster implementation) see "Using the Configuration Wizard - ESM in Distributed Correlation Mode" on page 46. For Software ESM in console mode, you start the configuration wizard manually using the following command: /opt/arcsight/manager/bin/arcsight firstbootsetup -boxster -soft -i console 1. Read the Welcome message. If the license file is accessible, type yes to continue. 2. Under Language Options, select the language for interface displays. Press Enter to continue. 3. Under Installation Mode, type 0 to install ESM in Compact mode. HPE ESM 7.0 Page 42 of 115 ESM Installation Guide Chapter 3: Installing Software ESM 4. Under CORR-Engine Password, press Enter to continue with obfuscated passwords or type no and Enter to allow them to show on screen. 5. Under CORR-Engine Password, set a password for the CORR-Engine and reenter it for the Password confirmation. Press Enter. For information on password restrictions, see the ESM Administrator's Guide section “Managing Password Configuration” in the chapter “Configuration.” 6. Under CORR-Engine Configuration, enter the CORR-Engine storage allocation information and press Enter. System Storage Size - the size of the storage space set aside to store resources Event Storage Size - the size of the storage space set aside to store events Online Event Archive Size - the maximum number of gigabytes of disk space for event archives. This only applies to the online event archive. Retention Period - the amount of time that you want to retain the events before they are purged from the system 7. Under Notification Emails, specify the following email addresses: Error Notification Recipient: Specify one email address for the email account to receive email notifications if the Manager goes down or encounters some other problem. If you need to specify more email addresses, the Manager Configuration Wizard allows that, as described in the "Running the Manager Configuration Wizard" section of the ESM Administrator's Guide. From email address: The email address used for the notifications sender. If the values are correct, type yes and Enter to continue. Emails are sent when the system detects the following occurrences: l The subsystem status is changed. The email shows the change and who did it. l The report has been successfully archived. l The account password has been reset. l The Archive report generation fails. l There is too many notifications received by a destination. l The event archive location has reached the cap space. It will ask you to free up some space by moving the event archives to some other place. l The user elects to email the ArcSight Console settings. l The user sends partition archival command. l An archive fails because there is not enough space. l The Connection to the database failed. 8. For the License File, enter the path and file name of the license file you downloaded and press Enter. HPE ESM 7.0 Page 43 of 115 ESM Installation Guide Chapter 3: Installing Software ESM 9. Under Select the Product Mode, select whether you want to install in default mode or FIPS mode. Press Enter to continue. Caution: l l l l If you choose to install the product in FIPS mode, be sure to install the Console in FIPS mode too. Refer to "Installing ArcSight Console in FIPS Mode" on page 96 for instructions on installing the Console in FIPS mode. Once you have configured the software in FIPS mode, you will not be able to convert it to default mode without reinstalling it. Converting from default mode installation to FIPS-140-2 mode is supported. If you need to do so at any time, refer to the Administrator’s Guide for instructions. By default, ESM uses a self-signed certificate. If you would like to use a CA-signed certificate, you will have to import the CA-signed certificate manually after the configuration wizard completes successfully. Refer to the Administrator’s Guide for ESM for details on using a CA-signed certificate. 10. If you selected FIPS mode, confirm your selection. if not, skip to the Manager Information step. 11. If you selected FIPS mode on the Select the Cipher Suite Options panel. select the cipher suite. Suite B defines two security levels of 128 and 192 bits. The two security levels are based on the Advanced Encryption Standard (AES) key size that is used instead of the overall security provided by Suite B. At the 128-bit security level, the 128 bit AES key size is used. However, at the 192-bit security level, a 256 bit AES key size is used. Although a larger key size means more security, it also means computational cost in time and resource (CPU) consumption. In most scenarios, the 128-bit key size is sufficient. 12. Under Manager Information, enter the Manager’s hostname, set the user ID and password for the admin user, and press Enter. Caution: l l The Manager host name is the IP address (for IPv4 only), or fully-qualified domain name of the machine where the Manager is installed. This name is what all clients (for example, ArcSight Console) specify to connect to the Manager. Using a fully-qualified domain name instead of an IP address is recommended for flexibility. The IP Version selection (IPv4 or IPv6) appears if you have a dual-stack machine, such as an appliance. If you see this option, your selection has the following effects: l It controls what IP Address is used by third party software if a hostname is given. for example, the e-mail server in Manager Setup. l It controls which IP Address is tried on the peering page if a hostname is specified. l It controls whether an IPv4 or IPv6 Address is chosen for the manager asset. HPE ESM 7.0 Page 44 of 115 ESM Installation Guide Chapter 3: Installing Software ESM l l l l There might be more than one host name, and the default might not be the same as the one returned by the hostname command. If you are using the High Availability Module, use the Service hostname that is common to both servers (primary and secondary) as the Manager IP, or hostname. Otherwise, pick one which you would expect to work, and would be convenient for configuring connectors, consoles, and other clients. Note that it is always best to use a fully qualified domain name. If you do not want the hostname on your DNS server, add a static host entry to the /etc/hosts file to resolve the host name locally. The Manager hostname is used to generate a self-signed certificate. The Common Name (CN) in the certificate is the Manager host name that you specify in this screen. Although the Manager uses a self-signed certificate by default, you can switch to using a CA-signed certificate if needed. You can do this after installation. Refer to the ESM Administrator’s Guide for instructions. 13. Select whether to set up connection to the Event Broker (if Event Broker is part of your implementation of ESM). If you need to set up the Event Broker in FIPS mode, see "Configure Event Broker Access - FIPS Mode (Server Authentication Only) (Optional)" on page 99 . If client authentication is enabled on the Event Broker, see either "Setting Up SSL Client-Side Authentication Between Event Broker and ESM - Non-FIPS Mode" on page 60 or "Setting Up SSL Client-Side Authentication Between Event Broker and ESM - FIPS Mode" on page 102. Select Yes to set up the connection; select No to continue. If you select Yes, specify: a. Host: Port(s): Enter the host and port information for the nodes in the Event Broker. Include the host (hostname or IP address) and port information of all the nodes in a multiple node environment not just the Master node. This is a comma-separated list, for example: : , : . Note that Event Broker can only accept IPV4 connections from ESM. b. Topic to read from: Specify the topic in the Event Broker you want to read from. This will determine the data source. See the chapter "Managing Event Broker Topics", in the Event Broker Administrator's Guide. c. Path to the Event Broker root cert: ESM communicates with the Event Broker through TLS. To enable this, you must import the Event Broker's root certificate into ESM's client truststore. Copy over the Event Broker root certificate from the Event Broker machine in this location: /opt/arcsight/kubernetes/ssl/ca.crt to a local folder on the ESM machine. After you enter the path to the certificate, and click Next, the Event Broker's root certificate is imported into ESM's client truststore and the connection to the Event Broker is validated. If there are any issues, you will receive an error or warning message. If no message displays and you advance to the next screen in the wizard, that indicates that the connection between the Event Broker and ESM is successfully validated. 14. Select whether to set up ArcSight Investigate. Select Yes to enable the integration; select No to continue. If you select Yes, specify the Search URL for the ArcSight Investigate deployment. HPE ESM 7.0 Page 45 of 115 ESM Installation Guide Chapter 3: Installing Software ESM 15. Select whether to integrate with ServiceNow® IT Service Management (ITSM) application. Select Yes to enable the integration; select No to continue. If you select Yes, specify the ServiceNow URL and the optional ServiceNow Proxy URL. 16. Under Packages Panel press Enter to continue. Otherwise, select the optional packages that you are licensed to use. In addition to these optional packages, there are default standard content packages that are installed automatically on the ArcSight Manager. These default packages provide essential system health and status operations, and you can use them immediately to monitor and protect your network. For more information about packages, see the ArcSight Administration and ArcSight System Standard Content Guide. 17. Under About to Configure ESM. Caution: Once you type yes and press Enter, the product is installed as specified. 18. When the configuration says Configuration Completed Successfully, type yes and then Enter to exit. 19. Log in as user root and run the following script to set up and start the required services: /opt/arcsight/manager/bin/setup_services.sh 20. After you have completed the installation, check the location and size of your storage volumes and make any necessary changes. You can do this in the ArcSight Command Center. Refer to the ArcSight Command Center User's Guide, the "Administration" chapter under "Storage and Archive” section for details regarding your storage volumes. You can rerun the wizard manually only if you exit it at any point before you reach the first configuration screen called “About to Configure ESM v7.0”. See "Rerunning the ESM Configuration Wizard" on page 57 for details. Using the Configuration Wizard - ESM in Distributed Correlation Mode This section contains instructions to install ESM in distributed correlation mode. To install ESM in compact mode see "Using the Configuration Wizard - ESM in Compact Mode" on page 42. Distributed correlation allows you to use distributed resources as services to run on several systems (nodes) in a software cluster that you install, configure, and manage. You must plan the cluster before you begin installation in distributed correlation mode. See "Distributed Correlation Cluster Planning" on page 36 for details. This is an important task and you want to get as much of it right the first time as you can. For details on cluster configuration and management post-installation, see "Configuring and Managing a Distributed Correlation", in the ESM Administrator's Guide. When you install ESM in distributed correlation mode, you must first install the persistor node (which is by default the first node installed); see "Persistor Node Installation" on the next page. After that, you HPE ESM 7.0 Page 46 of 115 ESM Installation Guide Chapter 3: Installing Software ESM install the other cluster nodes as needed (see "Add Nodes to a Cluster - Further Node Installation" on page 52), and then perform post-cluster creation configuration tasks (see "Post Cluster Creation Configuration " on page 53). Do not attempt simultaneous installations of cluster nodes. You must complete the installation of the persistor node and then add each additional node separately, one at a time. Note: Distributed correlation mode is not available on an appliance. Persistor Node Installation Note: If you have a High Availability (HA) implementation, note that HA is supported only on the persistor node in the distributed correlation cluster. HA is not supported on any non-persistor node in a distributed correlation cluster. For Software ESM in console mode, you start the configuration wizard manually using the following command: /opt/arcsight/manager/bin/arcsight firstbootsetup -boxster -soft -i console 1. Read the Welcome message. If the license file is accessible, type yes to continue. 2. Under Language Options, select the language for interface displays. Press Enter to continue. 3. Under Installation Mode, type 1 to install ESM in Distributed mode. 4. Under Cluster Setup: Are you starting a new cluster or adding to an existing one, type 0 to start a new cluster. Starting a new cluster creates the first node in a cluster. This node is the persistor node and contains a built-in distributed cache and the information repository. 5. Under ESM server ports: Enter low and high values of ESM server ports, the default values are: l Lowest ESM server port: 10000 l Highest ESM server port: 10100 You must specify a range of available ports for your cluster. This range of ports is made available for dynamic assignment to services (aggregator and correlator, message bus data and message bus control, and distributed cache) as they are added to a cluster. The lowest value can be 1024 and the highest value 32767. The difference between the lowest value and the highest value specified must be at least 100. 6. Under Certificate Administrator Master Password, press Enter to continue with obfuscated passwords or type no and Enter to allow them to show on screen. 7. Under Certificate Administrator Master Password, set a password for the certificate administration and reenter it for the Password confirmation. Press Enter. For information on password restrictions, see the ESM Administrator's Guide section “Managing Password Configuration”. Be sure to save this password in a safe place outside of ESM. HPE ESM 7.0 Page 47 of 115 ESM Installation Guide Chapter 3: Installing Software ESM 8. Under CORR-Engine Password, press Enter to continue with obfuscated passwords or type no and Enter to allow them to show on screen. 9. Under CORR-Engine Password, set a password for the CORR-Engine and reenter it for the Password confirmation. Press Enter. For information on password restrictions, see the ESM Administrator's Guide section “Managing Password Configuration” in the chapter “Configuration.” 10. Under CORR-Engine Configuration, enter the CORR-Engine storage allocation information and press Enter. System Storage Size - the size of the storage space set aside to store resources Event Storage Size - the size of the storage space set aside to store events Online Event Archive Size - the maximum number of gigabytes of disk space for event archives. This only applies to the online event archive. Retention Period - the amount of time that you want to retain the events before they are purged from the system 11. Under Notification Emails, specify the following email addresses: Error Notification Recipient: Specify one email address for the email account to receive email notifications if the Manager goes down or encounters some other problem. If you need to specify more email addresses, the Manager Configuration Wizard allows that, as described in the "Running the Manager Configuration Wizard" section of the ESM Administrator's Guide. From email address: The email address used for the notifications sender. If the values are correct, type yes and Enter to continue. Emails are sent when the system detects the following occurrences: l The subsystem status is changed. The email shows the change and who did it. l The report has been successfully archived. l The account password has been reset. l The Archive report generation fails. l There is too many notifications received by a destination. l The event archive location has reached the cap space. It will ask you to free up some space by moving the event archives to some other place. l The user elects to email the ArcSight Console settings. l The user sends partition archival command. l An archive fails because there is not enough space. l The Connection to the database failed. 12. For the License File, enter the path and file name of the license file you downloaded and press Enter. HPE ESM 7.0 Page 48 of 115 ESM Installation Guide Chapter 3: Installing Software ESM 13. Under Select the Product Mode, select whether you want to install in default mode or FIPS mode. Press Enter to continue. Caution: l l l l If you choose to install the product in FIPS mode, be sure to install the Console in FIPS mode too. Refer to "Installing ArcSight Console in FIPS Mode" on page 96 for instructions on installing the Console in FIPS mode. Once you have configured the software in FIPS mode, you will not be able to convert it to default mode without reinstalling it. Converting from default mode installation to FIPS-140-2 mode is supported. If you need to do so at any time, refer to the Administrator’s Guide for instructions. By default, ESM uses a self-signed certificate. If you would like to use a CA-signed certificate, you will have to import the CA-signed certificate manually after the configuration wizard completes successfully. Refer to the Administrator’s Guide for ESM for details on using a CA-signed certificate. 14. If you selected FIPS mode, confirm your selection. if not, skip to the Manager Information step. 15. If you selected FIPS mode on the Select the Cipher Suite Options panel. select the cipher suite. Suite B defines two security levels of 128 and 192 bits. The two security levels are based on the Advanced Encryption Standard (AES) key size that is used instead of the overall security provided by Suite B. At the 128-bit security level, the 128 bit AES key size is used. However, at the 192-bit security level, a 256 bit AES key size is used. Although a larger key size means more security, it also means computational cost in time and resource (CPU) consumption. In most scenarios, the 128-bit key size is sufficient. 16. Under Manager Information, enter the Manager’s hostname, set the user ID and password for the admin user, and press Enter. Caution: l l The Manager host name is the IP address (for IPv4 only), or fully-qualified domain name of the machine where the Manager is installed. This name is what all clients (for example, ArcSight Console) specify to connect to the Manager. Using a fully-qualified domain name instead of an IP address is recommended for flexibility. The IP Version selection (IPv4 or IPv6) appears if you have a dual-stack machine, such as an appliance. If you see this option, your selection has the following effects: l It controls what IP Address is used by third party software if a hostname is given. for example, the e-mail server in Manager Setup. l It controls which IP Address is tried on the peering page if a hostname is specified. l It controls whether an IPv4 or IPv6 Address is chosen for the manager asset. HPE ESM 7.0 Page 49 of 115 ESM Installation Guide Chapter 3: Installing Software ESM l l l l There might be more than one host name, and the default might not be the same as the one returned by the hostname command. If you are using the High Availability Module, use the Service hostname that is common to both servers (primary and secondary) as the Manager IP, or hostname. Otherwise, pick one which you would expect to work, and would be convenient for configuring connectors, consoles, and other clients. Note that it is always best to use a fully qualified domain name. If you do not want the hostname on your DNS server, add a static host entry to the /etc/hosts file to resolve the host name locally. The Manager hostname is used to generate a self-signed certificate. The Common Name (CN) in the certificate is the Manager host name that you specify in this screen. Although the Manager uses a self-signed certificate by default, you can switch to using a CA-signed certificate if needed. You can do this after installation. Refer to the ESM Administrator’s Guide for instructions. 17. Select whether to set up connection to the Event Broker (if Event Broker is part of your implementation of ESM). If you need to set up the Event Broker in FIPS mode, see "Configure Event Broker Access - FIPS Mode (Server Authentication Only) (Optional)" on page 99 . If client authentication is enabled on the Event Broker, see either "Setting Up SSL Client-Side Authentication Between Event Broker and ESM - Non-FIPS Mode" on page 60 or "Setting Up SSL Client-Side Authentication Between Event Broker and ESM - FIPS Mode" on page 102. Select Yes to set up the connection; select No to continue. If you select Yes, specify: a. Host: Port(s): Enter the host and port information for the nodes in the Event Broker. Include the host (hostname or IP address) and port information of all the nodes in a multiple node environment not just the Master node. This is a comma-separated list, for example: : , : . Note that Event Broker can only accept IPV4 connections from ESM. b. Topic to read from: Specify the topic in the Event Broker you want to read from. This will determine the data source. See the chapter "Managing Event Broker Topics", in the Event Broker Administrator's Guide. c. Path to the Event Broker root cert: ESM communicates with the Event Broker through TLS. To enable this, you must import the Event Broker's root certificate into ESM's client truststore. Copy over the Event Broker root certificate from the Event Broker machine in this location: /opt/arcsight/kubernetes/ssl/ca.crt to a local folder on the ESM machine. After you enter the path to the certificate, and click Next, the Event Broker's root certificate is imported into ESM's client truststore and the connection to the Event Broker is validated. If there are any issues, you will receive an error or warning message. If no message displays and you advance to the next screen in the wizard, that indicates that the connection between the Event Broker and ESM is successfully validated. 18. Select whether to set up ArcSight Investigate. Select Yes to enable the integration; select No to continue. If you select Yes, specify the Search URL for the ArcSight Investigate deployment. HPE ESM 7.0 Page 50 of 115 ESM Installation Guide Chapter 3: Installing Software ESM 19. Select whether to integrate with the ServiceNow® IT Service Management (ITSM) application. Select Yes to enable the integration; select No to continue. If you select Yes, specify the ServiceNow URL and the optional ServiceNow Proxy URL. 20. Under Packages Panel press Enter to continue. Otherwise, select the optional packages that you are licensed to use. In addition to these optional packages, there are default standard content packages that are installed automatically on the ArcSight Manager. These default packages provide essential system health and status operations, and you can use them immediately to monitor and protect your network. For more information about packages, see the ArcSight Administration and ArcSight System Standard Content Guide. 21. Under Select optional services to configure on this server select distributed correlation services to implement: l l 0: Distributed Cache - configures silently 1: Correlation - allows you to add aggregators and correlators to the cluster on the node you are installing. The wizard runs during ESM configuration. 22. Under About to Configure ESM. Caution: Once you type yes and press Enter, the product is installed as specified. 23. If, in step 21, you chose to configure Correlation (aggregators and correlators to add to your distributed correlation cluster), the ArcSight Correlation Configuration Wizard will run at this point. See "Configuring Services in a Distributed Correlation Cluster" in the ESM Administrator's Guide for details on running the wizard. 24. When the configuration says Configuration Completed Successfully, type yes and then Enter to exit. 25. This step is required in order to set up the services. Note: In the context of distributed correlation setup, setup_services performs setup only, and does not start services. In this configuration, services must not be started until all cluster configuration is complete. Log in as user root and run the following script to set up the required services: /opt/arcsight/manager/bin/setup_services.sh To add cluster nodes, follow the steps in the section "Add Nodes to a Cluster - Further Node Installation" on the next page. When your cluster is complete, follow the steps in "Post Cluster Creation Configuration " on page 53 to complete your cluster. Note: You can rerun the wizard manually only if you exit it at any point before you reach the first configuration screen called “About to Configure ESM v7.0”. See "Rerunning the ESM Configuration HPE ESM 7.0 Page 51 of 115 ESM Installation Guide Chapter 3: Installing Software ESM Wizard" on page 57 for details. Add Nodes to a Cluster - Further Node Installation After you perform the steps shown in "Persistor Node Installation" on page 47, you can add nodes to the cluster. Follow these steps to add each additional node that you wish to add to the cluster. 1. First, follow the steps in "Running the Installation File" on page 41 2. For Software ESM in console mode, you start the configuration wizard manually using the following command: /opt/arcsight/manager/bin/arcsight firstbootsetup -boxster -soft -i console You run the installer on all cluster nodes and then start the First Boot Wizard. 3. Under Language Options, select the language for interface displays. Press Enter to continue. 4. Under Installation Mode, type 1 to install ESM in Distributed mode. 5. Under Cluster Setup: Are you starting a new cluster or adding to an existing one, type 1 to add to an existing cluster. 6. For Location of Persistor: Enter name or IP address of Persistor host, enter the host name or IP address of the system on which you performed the steps for "Persistor Node Installation" on page 47. You must verify this host name or IP address. Note: If your cluster (system) is in pure IPv6 mode, where only IPv6 addresses are available in the interface, then you must enter the host name of the persistor system. Using the IP address of a IPv6 system is not supported for cluster configuration. 7. Under Select services to configure on this server select distributed correlation services to implement: l l 0: Distributed Cache - configures silently 1: Correlation - allows you to add aggregators and correlators to the cluster on the node you are installing. The wizard runs during ESM configuration. Select one or more options, separated by commas. 8. Under About to Configure ESM. Caution: Once you type yes and press Enter, the product is installed as specified. 9. If, in step 6, you chose to configure Correlation (aggregators and correlators to add to your distributed correlation cluster), the ArcSight Correlation Configuration Wizard will run at this point. See "Configuring Services in a Distributed Correlation Cluster" in the ESM Administrator's Guide for details on running the wizard. 10. When the configuration says Configuration Completed Successfully, type yes and then Enter to exit. 11. This step is required in order to set up the services. HPE ESM 7.0 Page 52 of 115 ESM Installation Guide Chapter 3: Installing Software ESM Note: In the context of distributed correlation setup, setup_services performs setup only, and does not start services. In this configuration, services must not be started until all cluster configuration is complete. Log in as user root and run the following script to set up the required services: /opt/arcsight/manager/bin/setup_services.sh When you have completed your cluster and added all nodes, follow the steps in "Post Cluster Creation Configuration " below to complete your cluster. Post Cluster Creation Configuration These steps must be performed on the persistor node in the cluster. 1. Setup passwordless SSH. This is required for the operation of message bus data and message bus control instances in the distributed correlation cluster. See "Setting Up Key-Based Passwordless SSH - Distributed Correlation Mode Only" below for details. 2. Approve certificates. The cluster nodes use certificates to enable the communication among the nodes. Each time you add a node to a cluster, an entry for that node is created in the information repository. To approve certificates, as user arcsight, run this command from the persistor node: ./arcsight certadmin -approveall You are prompted for the cluster administration password that was provided during persistor node installation. 3. Configure message bus data and message bus control instances. See "Configuring Services in a Distributed Correlation Cluster" in the ESM Administrator's Guide for details on running the ArcSight Message Bus Configuration Wizard. 4. Configure additional information repository instances. At this point in the cluster configuration, you have one repository instance; most configurations would benefit from three repository instances. See "Configuring Services in a Distributed Correlation Cluster" in the ESM Administrator's Guide for details on running the ArcSight Repository Configuration Wizard. 5. Start services. This step is required to start the services. As user arcsight, run this command: /etc/init.d/arcsight_services start all 6. Verify that all services are running: /etc/init.d/arcsight_services statusByNode Setting Up Key-Based Passwordless SSH - Distributed Correlation Mode Only The distributed correlation services cluster depends on key-based passwordless SSH to enable communication among the cluster services. In the distributed correlation environment, passwordless SSH must be implemented on the node in the cluster that contains the persistor. HPE ESM 7.0 Page 53 of 115 ESM Installation Guide Chapter 3: Installing Software ESM The command arcsight_services uses passwordless SSH to allow starting and stopping of services on remote nodes through commands originating on the persistor node. In this instance, passwordless SSH works by generating a keypair on the persistor, and configuring the remote node to accept the login based on a public key for the Persistor node. In the distributed correlation environment, ESM is configured to allow the user arcsight on the persistor node to connect to a remote node as the user arcsight . Only arcsight user to arcsight user passwordless SSH is supported, and only from the persistor node to other cluster nodes. Set Up Key-Based Passwordless SSH After installing ESM on all nodes, use this command on the persistor node to setup passwordless SSH with cluster nodes: /etc/init.d/arcsight_services sshSetup If a node needs configuration, the command prompts you for the user arcsight password on the node, so it can log in and complete the setup. Verify Key-Based Passwordless SSH On the persistor node, run the command /etc/init.d/arcsight_services checkSshSetup. This command verifies whether the nodes in the cluster are configured with passwordless SSH. Handling a Time Zone Update Error There are two possible errors that can happen when the installer tries to update the time zone information for the ESM components. 1. A timezone version 2017c or later rpm for your operating system is not installed. 2. The /etc/localtime link is pointing to invalid or non-existent timezone. You can choose to continue with the installation even if the right timezone package is unavailable or incorrectly setup. If you choose to do so, you can update timezone info for the ESM components after the installation. Use the following procedure after ensuring that you have downloaded and installed the correct package and the link is set correctly. 1. As user arcsight, shut down all arcsight services. (This is important.) Run /etc/init.d/arcsight_services stop all 2. As user arcsight, run the following command (this is one line): /opt/arcsight/manager/bin/arcsight tzupdater /opt/arcsight /opt/arcs ight/manager/lib/jre-tools/tzupdater 3. Start all arcsight services using this command. /etc/init.d/arcsight_services start all HPE ESM 7.0 Page 54 of 115 Chapter 4: Post-Installation Considerations This section includes information about uninstalling ESM (if needed), rerunning the installation and configuration wizard. Uninstalling ESM Use the following procedure to uninstall ESM. 1. Log in as user root. 2. Run the following command: /opt/arcsight/manager/bin/remove_services.sh 3. Log in as user arcsight. 4. Shut down any arcsight processes that are still running. To check for running arcsight processes, run: ps -elf | grep "/opt/arcsight" To shut down any arcsight processes that are running, run: kill -9 5. Run the uninstaller program from either the directory where you have created the links while installing the product or if you had opted not to create links, then run this from the /opt/arcsight/suite/UninstallerData directory: ./Uninstall_ArcSight_ESM_Suite_7.0.0 Alternatively, you can run the following command from the /home/arcsight (or wherever you installed the shortcut links) directory: ./Uninstall_ArcSight_ESM_Suite_7.0.0 6. Verify that the /tmp and /opt/arcsight directories contain no ESM-related files. If that is not the case: a. While logged in as user arcsight kill all arcsight processes. b. Delete all remaining arcsight-related files/directories in /opt/arcsight/ and /tmp directory manually. c. Delete any links created during installation. HPE ESM 7.0 Page 55 of 115 ESM Installation Guide Chapter 4: Post-Installation Considerations Uninstalling ESM - Distributed Correlation Mode Uninstalling the cluster: The steps direct you to always start with the persistor node. After the persistor node is uninstalled successfully, you can continue uninstalling the remaining nodes in the cluster. 1. Log in as root on the persistor node in a cluster. 2. Run the following script to remove services: /opt/arcsight/manager/bin/remove_services.sh 3. Log in as user arcsight. 4. Shut down any arcsight processes that are still running. To check for running arcsight processes, run: ps -elf | grep "/opt/arcsight" To shut down any arcsight processes that are running, run: kill -9 5. Run the uninstaller program from either the directory where you have created the links while installing the product or if you had opted not to create links, then run this from the /opt/arcsight/suite/UninstallerData directory: ./Uninstall_ArcSight_ESM_Suite_7.0.0 Alternatively, you can run the following command from the /home/arcsight (or wherever you installed the shortcut links) directory: ./Uninstall_ArcSight_ESM_Suite_7.0.0 6. Verify that the /tmp and /opt/arcsight directories contain no ESM-related files. If that is not the case: a. While logged in as user arcsight kill all arcsight processes. b. Delete all remaining arcsight-related files/directories in /opt/arcsight/ and /tmp directory manually. c. Delete any links created during installation. 7. After completing the uninstall in the persistor node, repeat the process on the remaining nodes in the same cluster. On each remaining node, do not skip the step to run the remove_services.sh script that removes all services on that configured node. Note: If you are uninstalling on all nodes, be sure to first uninstall the persistor, and then run remove_ services.sh on the persistor to stop all services. If you are not uninstalling the persistor node, you HPE ESM 7.0 Page 56 of 115 ESM Installation Guide Chapter 4: Post-Installation Considerations should first run the mbussetup utility to stop and delete message bus data and message bus control instances from the cluster. Also, run other setup utilities to delete other services from the node. Only then should you run remove_services.sh. Rerunning the Installer For software ESM, if the installation is interrupted and the process exits (for any reason) before you get to "File Delivery Complete:" 1. Remove all install.dir.xxxx directories from the /tmp directory. 2. Remove all directories and files in the /opt/arcsight directory. 3. From wherever you saved it, rerun the installer, ./ArcSightESMSuite.bin. Rerunning the ESM Configuration Wizard You can rerun the wizard manually only if you exit it at any point before the actual configuration begins. 1. To rerun the configuration wizard use the following command: rm /opt/arcsight/manager/config/fbwizard* 2. To run the First Boot Wizard, run the following from the /opt/arcsight/manager/bin directory while logged in as user arcsight: In GUI mode (software ESM only) ./arcsight firstbootsetup -boxster -soft In console mode ./arcsight firstbootsetup -boxster -soft -i console For software ESM, Make sure that X-Window is not running when running the first boot wizard in console mode.(X Window is not installed on the appliance.) If you encounter a failure during the configuration stage, uninstall and reinstall ESM. On an appliance, restore the appliance to it's factory settings and start over. See "Restore Appliance Factory Settings" on page 114. Important: When you rerun the configuration wizard, you will see: Do you want to run ESM in Compact or Distributed mode? In this case, accept the default and keep moving through the wizard. You cannot change the ESM mode in the wizard after the initial installation of ESM. If you want to change ESM from compact to distributed mode, see the topic "Converting Compact Mode to Distributed Correlation Mode" in the ESM Upgrade Guide and follow that conversion process. Note that conversion from distributed correlation mode to compact mode is not supported. HPE ESM 7.0 Page 57 of 115 ESM Installation Guide Chapter 4: Post-Installation Considerations Setting Up ESM Reports to Display in a Non-English Environment To enable international characters in string-based event fields to be retrieved by queries, you need to store such characters correctly. Following the processes in this section allows ESM to correctly store and recognize international characters. Setting Up Reports On the Manager This procedure is required only if you plan to output reports that use international characters in PDF format. You will need to purchase the ARIALUNI.TTF font file. 1. On the Manager host, place the font file ARIALUNI.TTF in a folder. For example: /usr/share/fonts/somefolder 2. Modify the ESM reports properties file, sree.properties, located in /opt/arcsight/manager/reports/ directory by default. Add the following line: font.truetype.path=/usr/share/fonts/somefolder Save the file. 3. Stop and start the Manager by running: /etc/init.d/arcsight_services stop manager /etc/init.d/arcsight_services start all 4. In the ArcSight Console, select the Arial Unicode MS font in all the report elements, including the report template. This is described in the next topic. Setting Up Reports On the Console Set preferences in the Console and on the Console host machine. 1. Install the Arial Unicode MS font on the Console host operating system if not already present. 2. Edit the following script located in /current/bin/scripts directory by default: On Windows: Edit console.bat On Linux: No edits required. The coding is set correctly. Find the section ARCSIGHT_JVM_OPTIONS and append the following JVM option: HPE ESM 7.0 Page 58 of 115 ESM Installation Guide Chapter 4: Post-Installation Considerations " -Dfile.encoding=UTF8" 3. In the ArcSight Console Preferences menu, set Arial Unicode MS as the default font: Go to Edit > Preferences > Global Options > Font On Windows: Select Arial Unicode MS from the drop-down On Linux: Enter Arial Unicode MS 4. Set the font preferences for your reports, as described in, "Using Report Templates" in the ArcSight Console User's Guide. Improving the Performance of Your Server For an appliance, you can ignore this topic because the appliance is already set up for top performance. For software ESM on your own hardware, you can improve the server performance by tuning your BIOS as follows: l l l l l l HyperThreading - Disable this. This setting exists on any Intel processor that supports HyperThreading. Most recent server class processors have this. AMD processors do not have an equivalent setting. Intel VT-d - Disable this. This setting is specific to Intel processors and is likely to be present on most recent server class processors. AMD has an equivalent feature named AMD-Vi. Power Regulator - set to Static High Performance: This setting tells the CPU(s) to always run at high speed, rather than slowing down to save power when the system senses that load has decreased. Most modern CPUs have some equivalent setting. Thermal Configuration - set to Increased cooling: This setting increases fan speed in the server to help deal with the increased heat resulting from running the CPU(s) at high speed all the time. Minimum Processor Idle Power Package State - This setting tells the CPU not to use any of its Cstates (various states of power saving in the CPU). All CPUs have C-states, so most servers have a setting like this. Power Profile - set this to Maximum Performance. This setting changes the following: o QPI link power management (link between physical CPU sockets) gets disabled o PCIe support gets forced to Gen 2 o C-states get disabled as part of this profile o This setting also disables the lower speed settings on the CPU(s) so they run at high speed all the time HPE ESM 7.0 Page 59 of 115 ESM Installation Guide Chapter 4: Post-Installation Considerations Configure Your Browser for TLS Protocols To connect a browser to a FIPS web server, the browser must be configured to support TLS. SSL protocols are not supported. You must make the browser TLS compliant before using it for ArcSight Console online help or to connect to the ArcSight Command Center. Make sure that all SSL protocols are turned off and TLS protocols are turned on. For example, on Microsoft Internet Explorer (IE): 1. Select Tools > Internet Options. 2. Select the Advanced tab. 3. Scroll down to the Security section. 4. Uncheck Use SSL 2.0 and Use SSL 3.0. 5. Check the TLS options. See "TLS Support" on page 93 for details. Other browsers (and other versions of IE) may have different menu items or options for doing this, so refer to your browser documentation. Setting Up SSL Client-Side Authentication Between Event Broker and ESM - Non-FIPS Mode Before setting up client-side authentication with Event Broker, you must import the Event Broker root certificate into the ESM truststore to enable the SSL handshake between the Event Broker and ESM. To import the Event Broker root certificate into an ESM machine: Note: Before performing the steps below to import the root certificate into the ESM truststore, check if the Event Broker root certificate has previously been imported into ESM. If it is not, then perform these steps: 1. Log onto the Event Broker machine and copy the certificate from the following location: /opt/arcsight/kubernetes/ssl/ca.crt into a location on the ESM machine. 2. Use the arcsight keytool command to import the root CA certificate into the ESM's client truststore: /opt/arcsight/manager/bin/arcsight keytool -store clientcerts -importcert -file -alias HPE ESM 7.0 Page 60 of 115 ESM Installation Guide Chapter 4: Post-Installation Considerations To enable client-side authentication between the Event Broker and ESM for non-FIPS (default) mode: IMPORTANT: All the steps in this procedure must be completed for client-side authorization to work. Be sure to perform all steps. 1. Verify that Event Broker is functional, and has client authentication set up. 2. As user arcsight, stop the Manager: /etc/init.d/arcsight_services stop manager 3. If /opt/arcsight/manager/config/client.properties does not exist, create it using an editor of your choice. 4. Change the store password for the keystore, keystore.client, which has an empty password by default. This empty password interferes with the certificate import you must perform. Also, you must update the empty password of the generated key services-cn in the keystore to be the same password as that of the keystore itself. To do so, run the following commands: /opt/arcsight/manager/bin/arcsight keytool -store clientkeys -storepasswd -storepass "" Enter the new password when prompted. /opt/arcsight/manager/bin/arcsight keytool -store clientkeys -keypasswd keypass "" -alias services-cn Enter the new password to be same as the store password (entered above), when prompted. 5. Update the password in config/client.properties by running this command: /opt/arcsight/manager/bin/arcsight changepassword -f config/client.properties -p ssl.keystore.password 6. Generate the keypair and certificate signing request (.csr) file. When generating the keypair, enter the fully qualified domain name of the manager host as the common name (CN) for the certificate. Run these commands: /opt/arcsight/manager/bin/arcsight keytool -store clientkeys -genkeypair – dname "cn= , ou= , o= , c= " -keyalg rsa -keysize 2048 –alias ebkey -startdate -1d -validity 366 /opt/arcsight/manager/bin/arcsight keytool -certreq -store clientkeys alias ebkey -file ebkey.csr where ebkey.csr is the output file where the csr is stored. 7. Sign the .csr with the Event Broker root certificate. The Event Broker root certificate is on the Event Broker machine under /opt/arcsight/kubernetes/ssl and is called ca.crt and the key is called ca.key. For example, the following command can be run either on the Event Broker machine or on a different machine with a functional openssl as long as you have the ca.crt and ca.key: HPE ESM 7.0 Page 61 of 115 ESM Installation Guide Chapter 4: Post-Installation Considerations openssl x509 -req -CA -CAkey in -out -days 3650 -CAcreateserial -sha256 For example: openssl x509 -req -CA /tmp/ca.crt -CAkey /tmp/ca.key -in /tmp/ebkey.csr out /tmp/ebkey.crt -days 3650 -CAcreateserial -sha256 Note that all file locations must be specified with the full path. 8. On the ESM machine, import the signed certificate (the -out parameter in the above openssl command) by running this command: /opt/arcsight/manager/bin/arcsight keytool -store clientkeys -alias ebkey -importcert -file -trustcacerts For example: /opt/arcsight/manager/bin/arcsight keytool -store clientkeys -alias ebkey -importcert -file ebkey.crt -trustcacerts 9. To verify that the configuration is complete, and the connection to Event Broker can be made successfully, run managersetup to verify that the configuration flows through with no errors. 10. Start the Manager and all services: /etc/init.d/arcsight_services start all Configure Integration with ServiceNow® IT Service Management (ITSM) - Optional You can optionally configure to integrate with the ServiceNow® IT Service Management (ITSM) application after installation. To configure ESM integrate with ServiceNow® IT Service Management (ITSM): 1. Log in as user arcsight, and stop the Manager services: /etc/init.d/arcsight_services stop manager 2. As user arcsight , start the managersetup wizard by running the following command from the /opt/arcsight/manager/bin directory: ./arcsight managersetup -i console 3. Advance through the wizard until you get to the ServiceNow® IT Service Management (ITSM) panel. 4. Select whether to set up ServiceNow® IT Service Management (ITSM). Select Yes to enable the integration; select No to continue. If you select Yes, specify the ServiceNow URL and the optional ServiceNow Proxy URL. HPE ESM 7.0 Page 62 of 115 ESM Installation Guide Chapter 4: Post-Installation Considerations 5. Continue to advance through the wizard and complete the configuration. For details about running the Manager Configuration Wizard (managersetup), see "Using the Configuration Wizard" in the ESM Administrator's Guide . 6. When you have completed the configuration, restart the Manager and services by running the following as user arcsight: /etc/init.d/arcsight_services start all Post-Installation Next Steps l l l l l Install ArcSight Console Download the ArcSight Console and install it on a supported platform. Refer to the chapter on installing the Console, for details on how to do this. For performance reasons, install the ArcSight Console on a different machine than your ESM installation. Access ArcSight Command Center Refer to the ArcSight Command Center User’s Guide for more information on using the ArcSight Command Center. Continue to Read the Release Notes The release notes for this release are available on Protect724. Download Use Cases To get up and running quickly, Security Use Case packages are available for download at https://marketplace.microfocus.com/arcsight. These packages provide essential security monitoring for network systems (such as IDS/IPS, VPN, Firewall), and packages that monitor and analyze the event stream for critical security concerns, such as anomalous traffic and suspicious outbound traffic. Remote Access to the Appliance As an option, you can configure the appliance for out-of-band remote access so that Customer Support can access and troubleshoot the appliance if it becomes unresponsive. All appliance models are equipped with Integrated Lights-Out (iLO) Advanced remote management card. Visit https://www.hpe.com/us/en/servers/integrated-lights-out-ilo.html for detailed information and documentation. HPE ESM 7.0 Page 63 of 115 Chapter 5: Installing ArcSight Console The ArcSight Console provides a host-based interface (as opposed to the browser-based interface of the ArcSight Command Center) to ESM. This chapter explains how to install and configure the ArcSight Console in default mode. To install the Console in FIPS mode, see "Installing ArcSight Console in FIPS Mode" on page 96. Section "Choosing between FIPS Mode or Default Mode" on page 10 lists the basic differences between the modes. Make sure the Manager is running before installing the ArcSight Console. Typically, ArcSight Console is deployed on several perimeter machines located outside the firewall which protects the ArcSight Manager. Console Supported Platforms Refer to the ArcSight ESM Support Matrix document available on the Protect724 site for the most current information on supported platforms and browsers. Required Libraries for RHEL and CentOS (64 Bit) On the RHEL and CentOS 6.x and later 64-bit workstations, the Console requires the latest versions of following libraries: pam-1.1.1-10.el6.x86_64.rpm pam-1.1.1-10.el6.i686.rpm libXtst-1.0.99.2-3.el6.x86_64.rpm libXtst-1.0.99.2-3.el6.i686.rpm libXp-1.0.0-15.1.el6.x86_64.rpm libXp-1.0.0-15.1.el6.i686.rpm libXmu-1.0.5-1.el6.x86_64.rpm libXmu-1.0.5-1.el6.i686.rpm libXft-2.1.13-4.1.el6.x86_64.rpm libXft-2.1.13-4.1.el6.i686.rpm libXext-1.1-3.el6.x86_64.rpm libXext-1.1-3.el6.i686.rpm libXrender-0.9.7-2.el6.i686.rpm gtk2-engines-2.18.4-5.el6.x86_64.rpm gtk2-2.18.9-6.el6.x86_64.rpm compat-libstdc++-33-3.2.3-69.el6.x86_64.rpm compat-libstdc++-33-3.2.3-69.el6.i686.rpm HPE ESM 7.0 Page 64 of 115 ESM Installation Guide Chapter 5: Installing ArcSight Console compat-db-4.6.21-15.el6.x86_64.rpm compat-db-4.6.21-15.el6.i686.rpm Installing the Console The notes that follow include important considerations for Installing the ArcSight Console on different operation systems. Note: On Linux: Do not attempt to install the Console as the root user on Linux machines. If you do, the installer prompts you to change ownership of certain directories after the installation completes, so we recommend you perform all of the following steps as a non-root user. This issue does not apply to Windows machines. Note: On Macintosh: l l Keep in mind that keytoolgui does not work on the Mac, so use keytool commands, documented in the ESM Administrator's Guide, whenever you need to manage the keystore or certificates. Before you start the Console, make sure to set up a default printer to which to print. if you open a channel, select some rows, right-click on them and select Print Selected Rows from the resulting menu, the Console will crash if a default printer is not set up. Make sure that ESM is installed before installing the ArcSight Console. 1. To install ArcSight Console, run the self-extracting archive file that is appropriate for your target platform. Go to the directory where the ArcSight Console Installer is located. Note that nnnn stands for the build number. Platform Installation File Linux ArcSight-7.0.0.nnnn.0-Console-Linux.bin Windows ArcSight-7.0.0.nnnn.0-Console-Win.exe Macintosh ArcSight-7.0.0.nnnn.0-Console-MacOSX.zip The location of the installer's log files are shown below: Platform Installation Log Files Linux /home/ Windows C:\Users\ Macintosh /Users/ 2. Click Next in the Installation Process Check screen. HPE ESM 7.0 Page 65 of 115 ESM Installation Guide Chapter 5: Installing ArcSight Console 3. Read the introductory text in the Introduction panel and click Next. 4. On the License Agreement panel, the “I accept the terms of the License Agreement” check box is disabled until you scroll to the bottom of the agreement text. After you have read the text, select the “I accept the terms of the License Agreement” check box and click Next. 5. Read the text in the Special Notice panel and click Next. 6. On the Choose ArcSight installation directory panel, you can accept the default installation directory, click Choose to navigate to an existing folder, or type in a path to where you want to install the Console. If you specify a folder that does not exist, the folder is created for you. Caution: Do not use spaces in install paths. This includes Linux, Macintosh, and Windows systems. The Console installer does not display any error message, but the Console will not start. 7. On the Choose Shortcut Folder panel, select where you would like to create a shortcut for the Console and uninstall icons and click Next. 8. View the summary in the Pre-Installation Summary screen and click Install if you are satisfied with the paths listed. If you want to make any changes, use the Previous button to do so. You can view the installation progress in the progress bar. Note: On Windows, when the installer is configuring the Console (the Please Wait panel), you might see a message that the TZData update was not successful. If you get that message, click OK and continue. The Console installs successfully. Usually, TZData is correctly updated regardless of this message. To make sure check that the time stamp on the files in the \Console70Feldspar\ 2401_3\current\jre\lib\tzdb.dat.tzdata2017b\ directory matches the date and time when you installed the Console. If the time stamp is old or the files are missing, uninstall then reinstall the Console. Configuring the ArcSight Console After the Console has been installed, you will need to configure it. 1. The wizard asks if you would like to transfer configuration options from an existing installation of ArcSight Console. Choose No, I do not want to transfer the settings to create a new, clean installation and click Next. 2. Select the mode in which you would like to configure the Console, Default or FIPS. Select the same mode in which the Manager is installed. If you select Run console in FIPS mode, you get a warning that once you switch to FIPS mode you cannot revert to default mode and are asked if you want to continue. (FIPS mode only) You will be prompted to select a cipher suite. The choices are: HPE ESM 7.0 Page 66 of 115 ESM Installation Guide Chapter 5: Installing ArcSight Console l FIPS 140-2 l FIPS with Suite B 128 bits l FIPS with Suite B 192 bits. Suite B defines two security levels of 128 and 192 bits. The two security levels are based on the Advanced Encryption Standard (AES) key size that is used instead of the overall security provided by Suite B. At the 128-bit security level, the 128 bit AES key size is used. However, at the 192-bit security level, a 256 bit AES key size is used. Although a larger key size would mean more security, it would also mean computational cost in terms of time and resource (CPU) consumption. In most scenarios, the 128-bit key size is sufficient. Click Next. 3. Enter the Manager host name or IP address of the Manager to which this Console will connect in the Manager Host Name field. Select the IP Version (IPv4 or IPv6) that the Manager is using. If, on a dual stack machine, ESM must be contacted by hostname, and DNS or other naming services have both IPv4 addresses and IPv6 addresses associated with this, the Preferred IP Protocol is used to communicate with ESM. Caution: Do not change the Manager’s port number. Click Next. 4. Select Use direct connection option and click Next. You can set up a proxy server and connect to the Manager using that server if you cannot connect to the Manager directly. If you select the Use proxy server option, you will be prompted to enter the proxy server information Proxy Host Name and Proxy Host. Enter the Proxy Host name and click Next. 5. The ArcSight Console configuration wizard prompts you to choose the type of client authentication you want to use. The choices are: l Password Based Authentication l Password Based and SSL Client Based Authentication l Password Based or SSL Client Based Authentication l SSL Client Only Authentication Caution: In order to use PKCS#11 authentication, you must select the Password Based or SSL Client Based Authentication method. Note: Password Based and SSL Client Based Authentication option currently supports only client keystore for SSL based authentication. Using PKCS#11 token as your SSL Client Based authentication method within the Password Based and SSL Client Based Authentication option is not currently supported. HPE ESM 7.0 Page 67 of 115 ESM Installation Guide Chapter 5: Installing ArcSight Console If you select Password Based Authentication, you to log in with a user name and password. If you select Password Based and SSL Client Based Authentication, you need a client certificate to log in, in addition to your user name and password. Follow the procedure described in ESM Administrator’s Guide to set up the client certificate. If you selected Password Based or SSL Client Based Authentication or SSL Client Only Authentication, you will be required to select your SSL client based authentication method. The choices are: l Client Key Store l PKCS#11 Token If you plan to use a PKCS#11 token, you should have the token’s software and hardware already set up. If you have not set up the token yet, you can select Client Key Store and continue with the installation. After you have finished installing the Console, you can refer to "Setting Up to Use a PKCS#11 Provider " on page 83 for instructions on how to set up the token. If you select Client Key Store, you will see a message reminding you to set up the client certificate after the installation completes: Manual setup of the client certificate will be required. Do you wish to proceed? After completing the Configuration Wizard, follow the procedure described in ESM Administrator’s Guide to set up the client certificate. 6. The ArcSight Console configuration wizard prompts you to specify the default web browser you want to use to display reports, Knowledge Centered Support articles, and other web page content. Specify the location of the executable for the web browser that you want to use to display the Knowledge Centered Support articles and other web pages launched from the ArcSight Console. Browse to and select the Browser Executable and click Next. 7. Select whether this installation of the Console will be used by a single user or multiple users. You can choose from these options: l This is a single system user installation. (Recommended) Select this option when: l There is only one system account on this machine that one or more Console users will use to connect to the Console. For example, a system account, admin, is used by Console users Joe, Jack, Jill, and Jane. OR l All Console users who will use this machine to connect to the Console have their own user accounts on this machine AND these users have write permission to the ArcSight Console’s \current directory. HPE ESM 7.0 Page 68 of 115 ESM Installation Guide Chapter 5: Installing ArcSight Console Advantage: Logs for all Console users are written to one central location in ArcSight Console’s \current\logs directory. The user preferences files (denoted by username.ast) for all Console users are located centrally in ArcSight Console’s \current. Disadvantage: You cannot use this option if your security policy does not allow all Console users to share a single system user account or all users to write to the ArcSight Console’s \current directory. l Multiple users will use this installation Select this option when: l All Console users who will be using this machine to connect to the Console have their own user accounts on this machine AND l These users do not have write permission to the ArcSight Console’s \current\logs directory By selecting this option, each user’s log and preferences files are written to the user’s local directory (for example, Document and Settings\username\.arcsight\console on Windows) on this machine. Advantage: You do not have to enable write permission for all Console users to the Console’s \current directory. Disadvantages: Logs are distributed. Therefore, to view logs for a specific time period, you will have to access them from the local directory of the user who was connected at that time. If you do not enable write permission for all the Console users to the Console’s \current directory, they can only run the following commands (found in the Console’s \bin\scripts) from the Console command-line interface: l sendlogs l console l exceptions l portinfo l websearch All other commands require write permission to the Console’s \current directory. Note: The location from which the Console accesses user preference files and to which it writes logs depends on the option you select above. Therefore, if you switch between these options after the initial configuration, any customized user preferences may appear to be lost. For example, your Console is currently configured with the “This is a single system user installation” option on a Windows machine. Console user Joe’s customized preferences file is located in the Console’s \current. Now, you run the consolesetup command and change the setting to ‘Multiple system users will use this installation.’ Next time the user Joe connects to the Console, the Console will access Joe’s preference file from Document and HPE ESM 7.0 Page 69 of 115 ESM Installation Guide Chapter 5: Installing ArcSight Console Settings\joe\.arcsight\console, which will contain the default preferences. 8. You have completed configuring your ArcSight Console. Click Finish on the final panel to close the configuration wizard. 9. Click Done in the next screen. 10. For best results, install the ArcSight Console on an operating system that is set to the same locale as the Manager. During startup, the ArcSight Console and the Manager automatically detect and use the locale from the operating system. However, if you are installing the Console on a Linux machine, edit the file /home/arcsight/.bash_profile by adding the line: export LANG=[language].UTF-8 ...where [language] is one of these: en_US (English) zh_CN (Simplified Chinese) zh_TW (Traditional Chinese) ja_JP (Japanese) fr_FR (French) ko_KR (Korean) ru_RU (Russian) Importing the Console’s Certificate into the Browser The Console's online help is displayed in a browser. Follow these steps to view the online help if you are using SSL Client Based Authentication mode: 1. Export the keypair from the Console. For more information, refer to the ESM Administrator’s Guide in the "Export a Key Pair" topic. 2. Import the Console’s keypair into the browser. You have installed the ArcSight Console successfully. Character Set Encoding Install the Console on a machine that uses the same character set encoding as the Manager. If the character encodings do not match, then user IDs and passwords are restricted to using the following characters: a-z A-Z 0-9_@.#$%^&*+?<>{}|,()-[] If the Console encoding does not match and a user ID contains other characters, that user should not save any custom shortcut key (hot key) schema. The user ID is not properly encoded in the keymap .xml HPE ESM 7.0 Page 70 of 115 ESM Installation Guide Chapter 5: Installing ArcSight Console file and that makes it impossible to establish the user’s shortcut schema during login. In that circumstance, all logins fail on that Console. If you must use a non-UTF-8 encoding, and you must have user IDs with other characters in them, custom shortcut keys are not supported on any Console where these users would log in. In that situation, add the following property to the console.properties file: console.ui.enable.shortcut.schema.persist=false. This property prevents custom shortcut key schema changes or additions. If the Console encoding does not match and a password contains other characters, that user cannot log in from that Console, as the password hash won’t match the one created on the Manager when the password was created. Starting the ArcSight Console After installation and setup is complete, start ArcSight Console using the shortcuts installed or open a command window on the Console’s bin directory and run: On Windows: arcsight console On Unix: ./arcsight console Depending on the client authentication method you selected when installing the Console, you will see the following buttons on the login screen: If you selected... You will see the following buttons... Password Based Authentication Login Cancel Password Based and SSL Client Based Authentication HPE ESM 7.0 Login Cancel Page 71 of 115 ESM Installation Guide Chapter 5: Installing ArcSight Console If you selected... You will see the following buttons... Password Based or SSL Client Based Authentication If you selected Client Keystore as your authentication method, you will see l Login (username and password) l SSL Client Login l Cancel If you selected PKCS#11 Token, you will see SSL Client Only Authentication l PKCS#11 Login l Login l Cancel If you selected Client Keystore as your authentication method, you will see l The user ID and Password fields are grayed out (disabled) because login authentication is by client keystore. l Login l Cancel If you selected PKCS#11 Token, you will see l PKCS#11 Login (SSL client authentication) l Cancel Note: Under certain circumstances, you might see a Login Failed message that, for the cacerts folder, access is denied. Ensure that the arcsight user has write access to the cacerts file. If this does not clear the problem, and you are on a Windows system, the cause may be due to file locks on the cacerts file. These may be cleared by rebooting your computer. Logging into the Console Note: While logging into a Manager that has been configured to use Password Based or SSL Client Based Authentication, if you try to log in using a certificate and the login fails, all subsequent attempts to use the username/password login will also fail during the same session. To work around this, restart the Console. To start the Console, click Login. When you start the Console for the first time, after you click Login, you will get a dialog asking you whether you want to trust the Manager’s certificate. The prompt will show details specific to your settings. Click OK to trust the Manager’s certificate. The certificate will be permanently stored in the Console’s truststore and you will not see the prompt again the next time you log in. HPE ESM 7.0 Page 72 of 115 ESM Installation Guide Chapter 5: Installing ArcSight Console Reconnecting to the ArcSight Manager If the ArcSight Console loses the connection to the ArcSight Manager (for example, because the Manager was restarted), a dialog box appears in the ArcSight Console stating that your connection to the ArcSight Manager has been lost. Click Retry to re-establish a connection to the ArcSight Manager or click Relogin. Connections to the ArcSight Manager cannot be re-established while the ArcSight Manager is restarting or if the Manager refuses the connection. In addition, you may see connection exceptions during the Retry process while the connection is lost or ArcSight Manager is restarting. Reconfiguring the ArcSight Console You can reconfigure ArcSight Console at any time by running the following command within a command window from the Console’s bin directory: On Windows: arcsight consolesetup On Linux: ./arcsight consolesetup and follow the prompts. Uninstalling the ArcSight Console Before uninstalling the ArcSight Console, exit the current session. To uninstall on Windows, run the Start > All Programs > ArcSight ESM 7.0 Console > Uninstall ArcSight ESM Console 7.0 program. If a shortcut to the Console was not installed on the Start menu, locate the Console’s UninstallerData folder and run: Uninstall ArcSight ESM Console Installation.exe To uninstall on Unix hosts, run the uninstaller program from either the directory where you created the links while installing the product or if you had opted not to create links, then run this from the /opt/arcsight/console/current/UninstallerData directory: ./"Uninstall ArcSight ESM Console Installation" Alternatively, you can run one of the commands below from /home/arcsight (or wherever you installed the shortcut links) directory. ./"Uninstall ArcSight_ESM_Console_7.0.0" or HPE ESM 7.0 Page 73 of 115 ESM Installation Guide Chapter 5: Installing ArcSight Console ./Uninstall\ ArcSight_ESM_Console_7.0.0 Note: The UninstallerData directory contains a file .com.zerog.registry.xml with Read, Write, and Execute permissions for all users. On Windows hosts, these permissions are required for the uninstaller to work. However, on UNIX hosts, you can change the permissions to Read and Write for everyone (that is, 666). HPE ESM 7.0 Page 74 of 115 Appendix A: Troubleshooting The following information may help solve problems that might occur when installing or using ESM. In some cases, the solution can be found here or in other ESM documentation, but HPE Customer Support is available if you need it. If you intend to have HPE Customer Support guide you through a diagnostic process, please prepare to provide specific symptoms and configuration information. Location of Log Files for Components The log files can be found in the following location: Log file name location Description First Boot Wizard Logs fbwizard.log /opt/arcsight/var/logs/misc/default/ Contains detailed troubleshooting information logged during the steps in "Using the Configuration Wizard - ESM in Compact Mode" on page 42 or "Using the Configuration Wizard ESM in Distributed Correlation Mode" on page 46. firstbootsetup.log /opt/arcsight/var/logs/misc Contains brief troubleshooting information about commands that ran during the steps in "Using the Configuration Wizard ESM in Compact Mode" on page 42 or "Using the Configuration Wizard - ESM in Distributed Correlation Mode" on page 46. CORR-Engine Log Files logger_server.log /opt/arcsight/logger/current/arcsight/logger/logs Contains troubleshooting information about the CORREngine HPE ESM 7.0 Page 75 of 115 ESM Installation Guide Appendix A: Troubleshooting Log file name location Description logger_ server.out.log /opt/arcsight/logger/current/arcsight/logger/logs CORR-Engine stdout log file arcsight_ logger.log /opt/arcsight/logger/current/arcsight/logger/logs Logs for setting up the logger_init_ driver.log /opt/arcsight/logger/current/arcsight/logger/logs Logs for setting up the logger_init.sh.log /opt/arcsight/logger/current/arcsight/logger/logs Logs for setting up the CORR-Engine CORR-Engine CORR-Engine logger_wizard.log /opt/arcsight/logger/current/arcsight/logger/logs Logs for setting up the CORR-Engine logger_ wizard.out.log /opt/arcsight/logger/current/arcsight/logger/logs Logs for setting up the CORR-Engine Manager Log Files server.log /opt/arcsight/var/logs/manager/default Contains troubleshooting information about the Manager server.std.log /opt/arcsight/var/logs/manager/default Contains the stdout output of the Manager server.status.log /opt/arcsight/var/logs/manager/default Contains a dump of all the MBeans, the memory status, thread status, etc. aggregator.std.log /opt/arcsight/var/logs/aggregator Contains distributed correlation aggregator output. correlator.std.log /opt/arcsight/var/logs/correlator Contains distributed correlation correlator output. dcache.log /opt/arcsight/var/logs/dcache Contains distributed correlation distributed cache output. dcache.std.log /opt/arcsight/var/logs/dcache Contains distributed correlation distributed cache output. repo.log /opt/arcsight/var/logs/repo Contains distributed correlation information repository output. repo.std.log /opt/arcsight/var/logs/repo Contains distributed correlation information repository output. zookeeper.log /opt/arcsight/var/logs/mbus/mbus_control ZooKeeper output. HPE ESM 7.0 Page 76 of 115 ESM Installation Guide Appendix A: Troubleshooting Log file name location Description zookeeper.std.log /opt/arcsight/var/logs/mbus/mbus_control ZooKeeper output. mbus.log /opt/arcsight/var/logs/mbus Contains message bus output. kafka.log /opt/arcsight/var/logs/mbus_data Kafka output kafka.std.log /opt/arcsight/var/logs/mbus_data Garbage collection output mbus-configureinstances.log /opt/arcsight/var/logs/mbus Contains message bus output. mbus-configureinstances.std.log /opt/arcsight/var/logs/mbus Contains message bus output. mbussetup.log /opt/arcsight/var/logs/mbus Contains message bus output. Log file for services arcsight_ services.log /opt/arcsight/services/logs/ Contains information from commands that manage ArcSight service processes. monit.log /opt/arcsight/services/monit/data/ Contains timing information from startup and shutdown of ArcSight service processes. If You Encounter an Unsuccessful Installation Here is what to do if you encounter an unsuccessful installation, or if your installation is corrupted. For an appliance, restore the factory settings. See "Restore Appliance Factory Settings" on page 114. For software ESM, there are two possible cases. Case 1 – If your installation became corrupted after running setup_services.sh, run the following script as root user: remove_services.sh Then run the Recovery procedure below. Case 2 –If your installation became corrupted before running setup_services.sh, run the recovery procedure. Recovery Procedure – Run this for either case 1 or case 2, above. 1. After exiting the install process, stop any ArcSight services that are currently running. As user root, run the following command: /opt/arcsight/manager/bin/remove_services.sh HPE ESM 7.0 Page 77 of 115 ESM Installation Guide Appendix A: Troubleshooting 2. Delete all ArcSight-related files/directories under /opt/arcsight and /tmp directory. 3. Delete any shortcuts created during installation (by default in the home directory of the arcsight user). 4. For Software ESM, re-install the product. Customizing the Manager The First Boot Wizard allows you to configure the Manager and the CORR-Engine Storage. To customize a component further, you can follow these instructions to start the setup program for the component: While logged in as user arcsight, 1. Stop the Manager if it is running: /etc/init.d/arcsight_services stop manager 2. Run the following command from /opt/arcsight/manager/bin directory: ./arcsight managersetup 3. Follow the prompts on the wizard screens. See the Administrator’s Guide for information on any specific screen. 4. Restart the Manager and services after the wizard completes by running: /etc/init.d/arcsight_services start all Fatal Error when Running the First Boot Wizard Appliance Installation This section applies to the appliance installation only. If you encounter a fatal error while running the First Boot Wizard, the wizard will display an error message and then exit. Check the log files for the particular component for any error messages. The log files are listed in the section "Location of Log Files for Components" on page 75. To resolve this issue, try the following steps: 1. Check the /opt/arcsight/var/logs/misc/fbwizard.log file to figure out where the error occurred. 2. Check to make sure that all the required TCP ports mentioned in the section "Keep these TCP Ports Open" on page 31 are open. 3. If your error occurred before any component got configured, log in as user root and do the following: HPE ESM 7.0 Page 78 of 115 ESM Installation Guide Appendix A: Troubleshooting Clear out (delete) the contents of the /opt/arcsight directory. Rerun the setup using the following commands: cd /home/arcsight/install.esm/ESMComponents/service/opt/arcsight/services/bin /scripts (All one line.) ./esm_setup.sh If the above steps do not work, for example, if the setup has already started to configure the Manager or if your installation is corrupted, then restore the factory settings. See "Restore Appliance Factory Settings" on page 114. Search Query Result Charts Do Not Display in Safari Browser To enable query results to display as a chart in Safari, you must have the latest version of the Adobe Flash Player Web Plug-In for MAC OS installed. Hostname Shown as IPv6 Address in Dashboard This can occur due to a mismatch between the system hostname, the network configuration, and your environment's name resolution. Review your system's hosts file and DNS configuration, as well as the addresses found in the DNS for the system hostname. Internet Not Accessible From an IPv6 System Depending on your system configuration and internet access, you might not be able to access the internet from the links provided within the Console or the ArcSight Command Center if your system is purely IPv6. To access the links, copy them to a system that is IPv4 only, or is dual stack. HPE ESM 7.0 Page 79 of 115 Appendix B: Default Settings For Components This appendix gives you the default settings for each software component in ESM. You can always customize any component by running its setup program. General Settings Setting default password for truststore changeit default password for cacerts changeit default password for keystore password CORR-Engine Settings The following are some of the default values that have been pre-configured in the CORR-Engine for you: Setting Default Value Location of Logger /opt/arcsight/logger Database user name arcsight Database Port 3306 Manager Settings Note: The Manager uses a self-signed certificate, which gets generated for you when you configure the system using the First Boot Wizard. When you log into the Console for the very first time you will be prompted to accept the Manager’s certificate. You can either click Yes in that dialog or optionally import the Manager’s certificate manually at a later time. HPE ESM 7.0 Page 80 of 115 ESM Installation Guide Appendix B: Default Settings For Components The following are some of the default values that have been pre-configured in the Manager for you: Setting Default Value Location of Manager /opt/arcsight/manager Manager host name Host name or IP address of ESM Manager Port 8443 Manager Java Heap Memory 16 GB Authentication Type Password Based Type of certificate used Self-signed certificate Default password for keystore password Default password for cacerts changeit Default password for truststore changeit E-mail Notification Internal SMTP server. If you want to use an External SMTP server, 1. Stop the Manager by running the following command (as user arcsight): /etc/init.d/arcsight_services stop manager 2. Run the following command from the /opt/arcsight/manager/bin directory and set up the external SMTP server when prompted: ./arcsight managersetup 3. Start the Manager and services by running (as user arcsight): /etc/init.d/arcsight_services start all Sensor Asset Auto Creation true Packages/default content installed Default system content HPE ESM 7.0 Page 81 of 115 Appendix C: Using PKCS Public-Key Cryptography Standard (PKCS) comprises standards used for reliable and secure public key cryptography. Public Key Cryptography works by encrypting the data at the sender's end and decrypting it at the receiver's end. ESM supports the use of a PKCS#11 token such as the Common Access Card (CAC) or 90Meter for identity verification and access control. It is used to log into the Manager from a user interface. PKCS#11 is Public-Key Cryptography Standard (PKCS), published by RSA Laboratories which describes it as “a technology-independent programming interface, called Cryptoki, for cryptographic devices such as smart cards and PCMCIA cards.” You can use the PKCS#11 token to log in regardless of the mode in which ArcSight Console is running, in FIPS 140-2 mode or default mode. PKCS#11 authentication is not supported with Radius, LDAP and Active Directory authentication methods. PKCS#11 PKCS#11, one of the PKCS standards, is an API defining a generic interface to cryptographic tokens, software tokens and hardware tokens such as hardware security modules and smartcards. A cryptographic token is a security device that is used to authorize the use of the software or hardware, such as the smartcard, Common Access Card (CAC), or 90Meter. The credentials of the authorized user are stored on the hardware itself. ESM uses the PKCS#11 interface provided by the Network Security Services (NSS) cryptographic module to communicate with it (the NSS cryptographic module). The use of PKCS#11 is an example of client-side authentication. PKCS#11 Token Support in ESM ESM supports any PKCS#11 Token vendor that supports PKCS#11 2.0 or above. Make sure that the vendor’s driver and the PKCS#11 driver DLL are installed on the machine on which you plan to use the PKCS#11 token. Before you use the PKCS#11 token, make sure that you have installed the provider software on the ArcSight Console system with which you plan to use the PKCS#11 token. Refer to your PKCS#11 token provider’s documentation on how to install and configure your cryptographic device. You can use a PKCS#11 token regardless of the mode in which the ESM client is running (FIPS 140-2 mode or default mode). However, you must configure the ESM Manager to use “Password or SSL HPE ESM 7.0 Page 82 of 115 ESM Installation Guide Appendix C: Using PKCS Authentication” when communicating with clients, which you set up by running the Manager Configuration Wizard, as documented in the chapter by that name in the Administrator Guide. To use a PKCS#11 token, make sure that the token’s CA’s root certificate and the certificate itself are imported into the ArcSight Manager’s truststore. In the ArcSight Command Center, you can edit the External ID to match the common name on the Admin tab. Setting Up to Use a PKCS#11 Provider Even though ESM supports authentication through any PKCS#11 token, this appendix covers how to use the ActivClient’s Common Access Card (CAC) as an example. The steps to set up a CAC card are: 1. "Install the PKCS#11 Provider’s Software" below on each client machine. That includes the ArcSight Console and every machine using a browser to access the ArcSight Command Center. 2. "Map a User’s External ID to the Subject CN" below 3. "Obtain the CAC/90Meter’s Issuers’ Certificate" on page 85 4. "Extract the Root CA Certificate From the CAC/90Meter Certificate" on page 87 5. "Import the CAC/90Meter Root CA Certificate into the ArcSight Manager" on page 88 6. "Select Authentication Option in ArcSight Console Setup" on page 89 Install the PKCS#11 Provider’s Software Before you use the PKCS#11 token, make sure that you have installed its software on each client system. That includes the ArcSight Console and any machine with a browser from which you intend to access a web-based interface. Refer to your PKCS#11 provider’s documentation on how to install and configure it. Note: Install both the 32-bit version and the 64-bit version of the ActivClient software if you are on a 64-bit system. You can do so by double-clicking on the setup.exe link instead of the .msi files for the specific platform. Install a proper PKCS#11 provider, such as 90Meter or ActivClient. Copying separate dlls might not be enough. In some cases a library specified in arcsight consolesetup is just an entry point that needs other provider modules. For 90Meter, install SCM_1.2.27_64Bit_S.msi. This comes with the 32-bit library as part of your install, which is required. Map a User’s External ID to the Subject CN The CAC/90Meter card contains three types of certificate, Signature, Encryption, and ID certificates. The following instructions relate to identity certificate, which is used for SSL handshake during HPE ESM 7.0 Page 83 of 115 ESM Installation Guide Appendix C: Using PKCS PKCS#11 login. Map the Common Name (CN) on the PKCS#11 token to a User’s External ID on the ArcSight Manager. The external user ID must be identical to the Common Name that appears in the PKCS#11 token’s ID certificate (include any spaces and periods that appear in the Common name). For example john.smith.9691998563.This allows the ArcSight Manager to know which user is represented by the identity stored in the PKCS#11 token. The following screen shots demonstrate how to find the CN and map it to the User's External ID for ActivClient. It is just an example. For other PKCS#11 providers you would perform similar steps using different UI specific to the provider. Refer to the provider's documentation for instructions. 1. Obtain the Subject CN from the CAC/90Meter card. a. Insert the CAC/90Meter card into the reader if not already inserted. b. Start the ActivClient Software by clicking Start > ActivIdentity > ActivClient > User Console. c. Double-click My Certificates in the following screen: d. Double click ID Certificate in the following screen: e. Click on the Advanced tab and copy the contents in the Common name text box. You will have HPE ESM 7.0 Page 84 of 115 ESM Installation Guide Appendix C: Using PKCS to copy it by hand on to a sheet of paper. Using the context menu to copy is not supported. 2. You can make the external ID match the CN in the ArcSight Console: a. In the ArcSight Console, go to Resources > Users > [user group] and double-click the user whose External ID you want to map to the CAC/90Meter card common name. This opens the Inspect/Edit pane for that user. b. Enter the CN you obtained in step 1 into the External User ID field and click Apply. Obtain the CAC/90Meter’s Issuers’ Certificate PKCS#11 Token authentication is based on SSL client-side authentication. In the case of the Common Access Card, the key pair for the client (the CAC/90Meter device) is stored within the card itself. You need to export the CAC/90Meter’s certificate from its keystore so that you can extract the root CA and any intermediate certificates from this certificate. If your certificate is issued by an intermediate CA, export not only the issuer (the intermediate root CA) certificate, but also its top root CA certificate. Option 1: You can obtain the CAC/90Meter card’s certificate signer’s root CA certificate and any intermediate signers’ certificates from the PKI administrator. Option 2: You can export the CAC/90Meter card’s certificate and any intermediate signers’ certificates from its keystore and then extract the root CA certificate from this certificate. The steps to extract the CAC/90Meter card’s certificate from the card are: HPE ESM 7.0 Page 85 of 115 ESM Installation Guide Appendix C: Using PKCS 1. Insert the CAC/90Meter card into the reader if not already inserted. 2. Start the ActivClient Software by clicking Start->ActivIdentity->ActivClient->User Console. 3. Double-click My Certificates in the following screen: 4. Double click ID Certificate in the following screen: 5. Click Export this certificate... in the following screen: 6. Enter a name for the certificate in the File name box and navigate to a location on your machine HPE ESM 7.0 Page 86 of 115 ESM Installation Guide Appendix C: Using PKCS where you want to export it to and click Save. 7. When you see the success message, click OK. 8. Exit the ActivClient window. Extract the Root CA Certificate From the CAC/90Meter Certificate The CAC/90Meter certificate signer’s CA root certificate and any intermediate signers’ certificate(s) have to be imported into the ArcSight Manager’s keystore. Extract all intermediate certificates too (if any exist) using the following steps: 1. Double-click the certificate that you exported. The Certificate interface opens. 2. Click the Certification Path tab and select the root certificate as shown in the example below: 3. Click View Certificate. 4. Click the Details tab and click Copy to File.... HPE ESM 7.0 Page 87 of 115 ESM Installation Guide Appendix C: Using PKCS 5. The Certificate Export Wizard opens. Follow the prompts in the wizard screens and accept all the defaults. 6. Enter a name for the CAC/90Meter root CA certificate file when prompted and continue with the wizard by accepting all the defaults. The certificate is exported to the same location as the CAC/90Meter certificate from which you extracted it. 7. Exit the Certificate dialog. Import the CAC/90Meter Root CA Certificate into the ArcSight Manager Import into the ArcSight Manager’s Truststore To import the certificate into the ArcSight Manager’s truststore: 1. If the ArcSight Manager is running, log in as user arcsight and use this command: /etc/init.d/arcsight_services stop manager HPE ESM 7.0 Page 88 of 115 ESM Installation Guide Appendix C: Using PKCS 2. Import the PKCS#11 token signer’s CA root certificate by running: cd /opt/arcsight/manager/bin/arcsight keytool -store managercerts -importcert -alias admin -file admin.cer 3. Restart the Manager and services while logged in as user arcsight : /etc/init.d/arcsight_services start all Select Authentication Option in ArcSight Console Setup The authentication option on the ArcSight Console should match the authentication option that you set on the ArcSight Manager. Run the ArcSight Console setup program and either confirm or change the authentication on the ArcSight Console to match that of the ArcSight Manager. To do so: 1. Stop the ArcSight Console if it is running. 2. Run the ArcSight Console’s setup program from the ArcSight Console’s bin directory: ./arcsight consolesetup 3. Follow the prompts in the wizard screens by accepting all the defaults until you see the screen for the authentication option. The choices are: l Password Based Authentication l Password Based and SSL Client Based Authentication l Password Based or SSL Client Based Authentication l SSL Client Only Authentication 4. Select the option for Password or SSL Client Based Authentication. You should also have chosen that option when you set up the ArcSight Manager. 5. Follow the prompts in the next few screens by accepting the defaults. 6. On the Select client keystore type screen select the PKCS#11 Token option. 7. Enter the path or browse to the PKCS#11 library when prompted. If you are using a vendor other than ActivClient, this should point to the library location for that installation. If you are using ActivClient, by default the PKCS#11 library is located in: On 32-bit Windows: C:\Program Files\ActivIdentity\ActivClient\acpkcs211.dll On 64-bit Windows: C:\Program Files (x86)\ActivIdentity\ActivClient\acpkcs211.dll (this is the 32-bit version of the ActivClient library) Or, for ActivClient 7.1 and later: HPE ESM 7.0 Page 89 of 115 ESM Installation Guide Appendix C: Using PKCS C:\Program Files (x86)\HID Global\ActivIdentity\ActivClient\acpkcs211.dll For 90Meter, always use the 32-bit library: C:\Program Files\90meter\CACPIVMD\pkcs11\x86\LitPKCS11.dll 8. Complete the setup program by accepting all the defaults. 9. Restart any running ArcSight Consoles. Logging in to the ArcSight Console Using PKCS#11 Token When you start the ArcSight Console, you will see a screen with a PKCS#11 login button. You have the option to log in using one of the following methods: l Username and password combination (For this option, disconnect the CAC/90Meter card.) l PKCS#11 Login To log in using a PKCS#11 token, select the PKCS#11 Login option. On the ActivClient Login dialog, enter the PIN number of your ActivClient card in the PIN text box. Logging in to an ESM Web UI Using PKCS#11 Token Use a supported web browser to connect to the ArcSight Command Center. 1. Make sure that the PKCS#11 token is securely placed in its card reader. 2. Go to this web site: https:// :8443/. Note for Firefox only: If you are using Firefox, be sure to configure Firefox to work with ActivClient by loading the ActivClient module. For connections using a web browser you might need to configure the browser for some PKCS#11 providers: a. Open Tools > Options and go to the Advanced > Certificates tab. b. In Security Devices -select Add a new module. c. For "ActiveIdentity" specify 32-bit dll by pointing to C:\Program Files (x86)\ActivIdentity\ActivClient\acpkcs211.dll Or, for ActivClient 7.1 and later: C:\Program Files (x86)\HID Global\ActivIdentity\ActivClient\acpkcs211.dll For 90Meter everything is configured automatically. d. Use the Log In button to login to the module and enter the PIN when asked. Be sure to use the Log Out button to prevent auto-authentication. e. Restart Firefox and now you can log in to the ArcSight Command Center without any credentials. 3. You will be requested to enter your PIN. HPE ESM 7.0 Page 90 of 115 ESM Installation Guide Appendix C: Using PKCS If you see an exception, click Add exception, then generate and confirm the certificate key. When you see the User Identification Request dialog. Click OK. 4. At the ArcSight Command Center login, do not enter any user ID or password. Leave them both blank and click Login. User authentication is resolved after you enter the PKCS#11 PIN in the dialog that appears next. 5. Enter your PIN in the Confirmation dialog. The dialog’s title and appearance varies, depending on the PKCS#11 token configuration. HPE ESM 7.0 Page 91 of 115 Appendix D: Installing ESM in FIPS Mode ESM supports the Federal Information Processing Standard 140-2 (FIPS 140-2) and Suite B. Once you have configured an ESM system for a particular FIPS mode, you cannot reconfigure that system to enable another FIPS mode. For example, a system configured to enable FIPS 140-2 cannot be reconfigured to enable FIPS Suite B. Note: When the Manager is installed in FIPS mode, all other components must also be installed in FIPS mode. If you are using FIPS mode, you cannot use the ArcSight Console on a Mac. What is FIPS? FIPS is a standard published by the National Institute of Standards and Technology (NIST) and is used to accredit cryptographic modules in software components. A cryptographic module is either a piece of hardware or a software or a combination of the two which is used to implement cryptographic logic. The US Federal government requires that all IT products dealing with Sensitive, but Unclassified (SBU) information should meet the FIPS 140-2 standard. For FIPS compliance, ESM uses Bouncy Castle Java cryptography as the cryptographic module. Note: To be FIPS 140-2 compliant, you need to have all components configured in the FIPS 140-2 mode. Even though an ArcSight Manager running in FIPS mode can accept connections from nonFIPS mode components, if you opt for such a mixed configuration, you will not be considered FIPS 140-2 compliant. We recommend that you run all components in FIPS mode in order to be fully FIPS 140-2 compliant. For FIPS compliance, ESM uses Bouncy Castle Java cryptography, which replaces Mozilla Network Security Services (NSS). Bouncy Castle enables support of TLS 1.2 in FIPS mode as well as in Default mode. What is Suite B? Suite B is a set of cryptographic algorithms put forth by the National Security Agency (NSA) as part of the national cryptographic technology. While FIPS 140-2 supports sensitive but unclassified information, FIPS with Suite B supports both unclassified information and most classified to top secret information. In addition to AES, Suite B includes cryptographic algorithms for hashing, digital signatures, and key exchange. HPE ESM 7.0 Page 92 of 115 ESM Installation Guide Appendix D: Installing ESM in FIPS Mode Note: l l l Not all ESM versions support the FIPS with Suite B mode. Refer to the ESM HPE ArcSight ESM Support Matrix available on the Protect724 website for supported platforms for FIPS with Suite B mode. When the Manager is installed in FIPS with Suite B compliant mode, all components (ArcSight Console, SmartConnectors, and Logger, if applicable) must be installed in FIPS with Suite B compliant mode, and the browser used to access ESM must TLS enabled (SSL protocols are not supported). See "Configure Your Browser for TLS Protocols" on page 60 for details. Before installing ESM in FIPS with Suite B mode, keep in mind that pre-v4.0 Loggers will not be able to communicate with a FIPS-enabled ArcSight Manager. For FIPS cipher suite information, see "Choosing between FIPS Mode or Default Mode" on page 10. Transport Layer Security (TLS) Configuration Concepts TLS configuration involves either server side authentication only or both server side and client side authentication. Setting up client side authentication is optional. For TLS version support information and configuring ESM in FIPS mode, see "TLS Support" below . Since TLS is based on SSL 3.0, we recommend that you have a good understanding of how SSL works. Read the section “Understanding SSL Authentication” in the ESM Administrator’s Guide for details on how SSL works. TLS requires the server to have a public/private key pair and a cryptographic certificate linking the server's identity to the public key. The certificate should be signed by an entity that the client trusts. The clients, in turn, should be configured to 'trust' this entity. If the server and clients are controlled by the same authority then certificates can be created locally (self-signed certificates). Another secure approach would be to get the certificate signed by an organization that clients are pre-configured to trust. This involves dealing with one of the many commercial Certification Authorities (CAs). Refer to the ESM Administrator’s Guide for information on upgrading an existing default mode installation into FIPS mode. TLS Support The version of TLS you must implement depends on ESM/Logger peering, FIPS or non-FIPS implementation, or use of standalone ESM configurations. Note that: HPE ESM 7.0 Page 93 of 115 ESM Installation Guide Appendix D: Installing ESM in FIPS Mode l l l l l For compliance with the Payment Card Industry Data Security Standard (PCI DSS) 3.2, use TLS 1.2. This requires ESM peers to also be running ESM 6.11.0 or later, and Logger peers to be running Logger 6.4 or later If you are running a standalone ESM implementation (no peering with other Managers or Logger), use TLS 1.2 for FIPS or non-FIPS configurations. For ESM releases prior to ESM 6.11.0 and ESM 7.0, instances of ESM/Logger that are peering must use TLS 1.0 or TLS 1.1 . Note that use of TLS 1.0 means these systems are not PCI DSS 3.2 compliant. For ESM releases prior to ESM 6.11.0 and ESM 7.0, instances of ESM/Logger that are standalone (non-peering) must use TLS 1.1. As of ESM 6.11.0, TLS 1.0, 1.1, and 1.2 are all supported for ESM in FIPS and default (non-FIPS) modes. The SSL protocols are no longer supported. Also, the following matrix clarifies TLS support for ESM 7.0 systems that are peering with ESM or Logger: Peering from ESM 7.0 to: Non-FIPS FIPS ESM 7.0 and ESM 6.11.0 TLS 1.2 TLS 1.2 ESM releases prior to ESM 6.11.0 TLS 1.0*, TLS 1.1 TLS 1.0*, TLS 1.1 Logger 6.4 TLS 1.2 TLS 1.2 Logger releases prior to Logger 6.4 TLS 1.0*, TLS 1.1, TLS 1.2 TLS 1.0* , TLS 1.1 *Note that the use of TLS 1.0 is does not comply with PCI DSS 3.2. Server Side Authentication The first step in an SSL handshake is when the server (ArcSight Manager) authenticates itself to the ArcSight Console. This is called server side authentication. To set up TLS configuration on your ArcSight Manager for server side authentication, you need: l l A key pair in your ArcSight Manager’s keystore. The ArcSight Manager’s certificate, which incorporates the public key from the key pair located in the ArcSight Manager’s keystore. By default, this is a self-signed certificate. Next, you should export the ArcSight Manager’s certificate from its keystore and lastly import this certificate into the keystore of the clients that will be connecting to this ArcSight Manager. HPE ESM 7.0 Page 94 of 115 ESM Installation Guide Appendix D: Installing ESM in FIPS Mode Client Side Authentication SSL 3.0 supports client side authentication, which you can optionally set up as an extra measure of security. Client side authentication consists of the client authenticating itself to the server. In an SSL handshake, client side authentication, if set up, takes place after the server (ArcSight Manager) has authenticated itself to the client. At this point, the server requests the client to authenticate itself. For the client to authenticate itself to the ArcSight Manager, you should have the following in the client's keystore: l A key pair. l The client’s certificate, which incorporates the client’s public key. If you plan to use PKCS#11 token such as the Common Access Card, you will be required to import the token’s certificate into the ArcSight Manager’s FIPS truststore as the token is a client to the ArcSight Manager. For detailed procedures on each of the steps mentioned above, refer to the section “Establising SSL Client Authentication” in the ESM Administrator’s Guide. Exporting the Manager’s Certificate to Clients This topic does not apply to ArcSight Console, which automatically imports the certificate. You are required to have this exported certificate available when installing clients that connect to this, such as Connectors. When installing the certificate, you import it into the clients’ keystore. Importing the ArcSight Manager’s certificate allows the clients to trust the ArcSight Manager. To export the Manager’s certificate, run the following command from the ArcSight Manager’s /opt/arcsight/manager/bin directory: ./arcsight keytool -exportcert -store managerkeys -alias mykey -file Note: The -file specifies the absolute path to the location where you want the exported ArcSight Manager’s certificate to be placed. If you do not specify the absolute path the file will be exported to the /opt/arcsight/manager directory by default. For example, to export the ArcSight Manager’s certificate to the/opt/arcsight/manager directory, run: ./arcsight keytool -exportcert -store managerkeys -alias mykey -file manager.cer This will export the ManagerCert.cer file, the ArcSight Manager’s certificate, in the /opt/arcsight/manager directory. HPE ESM 7.0 Page 95 of 115 ESM Installation Guide Appendix D: Installing ESM in FIPS Mode Many utility functions for the Manager (for example, arcsight archive or arcsight managerinventory) are clients for the Manager. In FIPS mode, the Manager certificate is not automatically imported. In order to use the utilities, import the certificate by running: ./arcsight keytool -importcert -store clientcerts -alias -file Using PKCS#11 Token With a FIPS Mode Setup To use a PKCS#11 Token, such as the ActivClient’s Common Access Card (CAC) or 90Meter, follow the steps in "Setting Up to Use a PKCS#11 Provider " on page 83. Installing ArcSight Console in FIPS Mode Note: If you would like to set up client-side authentication on the ArcSight Console, refer to the Administrator’s Guide for detailed steps to do so. If you are using FIPS mode, you cannot use the ArcSight Console on a Mac. Typically, ArcSight Console is deployed on several perimeter machines located outside the firewall which protects the ArcSight Manager. Refer to the ESM Product Lifecycle document available on Protect724 for details on supported platforms for the ArcSight Console. This section tells you how to install the ArcSight Console in FIPS mode only. For details on installing the ArcSight Console in default mode, refer to the “Installing ArcSight Console” chapter, earlier in this guide. In order for an ArcSight Console to communicate with a FIPS enabled ArcSight Manager, the ArcSight Console must trust the ArcSight Manager. This trust is established by importing the ArcSight Manager’s certificate into the ArcSight Console’s keystore. After you configure the ArcSight Console for FIPS, it will automatically import the ArcSight Manager’s certificate the first time you start it. Note that if there is a certificate resident in the keystore, no import will occur. To install the ArcSight Console in FIPS mode: 1. Run the self-extracting archive file that is appropriate for your target platform. 2. Follow the prompts in the wizard screens. Refer to “Installing ArcSight Console” chapter for details on each screen. 3. Select No, I do not want to transfer the settings in the following screen and click Next. 4. Next, you will see the following screen: Select Run console in FIPS mode and click Next. HPE ESM 7.0 Page 96 of 115 ESM Installation Guide Appendix D: Installing ESM in FIPS Mode 5. You will be reminded that once you select the FIPS mode, you will not be able to revert to the default mode. Click Yes. 6. You will be prompted to select a cipher suite. Select the type of FIPS the ArcSight Manager uses and click Next. 7. Next you will be prompted for the ArcSight Manager’s hostname and port. The ArcSight Manager hostname must be the same (short name, fully qualified domain name, or IP address) as the Common Name (CN) you used when you created the ArcSight Manager key pair. 8. Follow the prompts in the next few wizard screens (refer to the “Installing ArcSight Console” chapter, earlier in this guide for details on any screen) until you get to the screen where you have to select the authentication option. Select Password Based or SSL Client Based Authentication, which also must be the option that you had set on the ArcSight Manager when installing it. 9. If you are using SSL client-based authentication and if you plan to use a PKCS#11 token with the ArcSight Console, select PKCS#11 Token option in the following screen. If you are using different authentication, you do not see this screen and you can skip this step. Enter the path or browse to the PKCS#11 library. By default, the PKCS#11 library is located in the following directory: On 64-bit Windows: C:\Program Files (x86)\ActivIdentity\ActivClient\acpkcs211.dll Or, for ActivClient 7.1 and later, also on 64-bit Windows: C:\Program Files (x86)\HID Global\ActivIdentity\ActivClient\acpkcs211.dll These are both the 32-bit version of the ActivClient library. If you do not plan to use a PKCS#11 token with the ArcSight Console, select Client Key Store, you will see a message reminding you to set up the client certificate after the installation completes. Alternatively, 90Meter is available at: C:\Program Files\90meter\CACPIVMD\pkcs11\x86\litpkcs11.dll After completing the Configuration Wizard, follow the procedure in the topic “Setting up ClientSide Authentication,” in the “Configuration Changes Related to FIPS” appendix of the ESM Administrator’s Guide. 10. Follow the prompts in the next few wizard screens to complete the ArcSight Console installation. Refer to the “Installing ArcSight Console” chapter, earlier in this guide, for details on any screen. When you start the ArcSight Console, you should see a message saying that the ArcSight Console is being started in FIPS mode. HPE ESM 7.0 Page 97 of 115 ESM Installation Guide Appendix D: Installing ESM in FIPS Mode Connecting a Default Mode ArcSight Console to a FIPS 140-2 ArcSight Manager You can connect a default mode Console to a FIPS 140-2 Manager with no additional configuration. Note: You cannot connect a default mode ArcSight Console to an ArcSight Manager using FIPS Suite B. Connecting a FIPS ArcSight Console to FIPS Enabled ArcSight Managers This procedure should be automatic for multiple ArcSight Managers. Just make sure that each ArcSight Manager certificate has a unique Common Name (CN) so that it’s CN does not conflict with the CN of any existing certificate in the ArcSight Console’s keystore. If you need to import an ArcSight Manager’s certificate into the ArcSight Console’s keystore manually, refer to the ESM Administrator’s Guide for details on the procedure. Installing SmartConnectors in FIPS Mode When the ArcSight Manager is installed in FIPS mode, the SmartConnectors must also be installed in FIPS mode. When you run the SmartConnector installation, (see the SmartConnector documentation) select Enable FIPS Mode. Then continue until you see the screen that offers you the choice to Continue or Exit. Select Exit and click Next. On the next screen, click Done. You have to import the ArcSight Manager's certificate to allow the connector to trust the ArcSight Manager before adding a new connector. See the SmartConnector documentation for the specific SmartConnector you are installing for details. Also, for details on FIPS mode settings for SmartConnectors, see Configuring FIPS and Non-FIPS Compliant Modes for ESM and SmartConnectors, available on Protect724 . To import the Manager's certificate, run the following command from the connector's /current/bin directory: l For Linux: cd /current/jre/bin> and then run: ./keytool -J-Djava.security.egd=file:/dev/urandom -importcert -file -keystore /current/user/agent/fips/bcfips_ks -storepass changeit -storetype BCFKS -providername BCFIPS -providerclass org.bouncycastle.jcajce.provider.BouncyCastleFipsProvider -providerpath /current/lib/agent/fips/bc-fips-1.0.0.jar -alias "myalias" HPE ESM 7.0 Page 98 of 115 ESM Installation Guide Appendix D: Installing ESM in FIPS Mode l For WIN 64-Bit: cd \current\jre\bin> and then run: keytool -importcert -file \current\manager.cert -keystore \current\user\agent\fips\bcfips_ks -storepass changeit storetype BCFKS -providername BCFIPS -providerclass org.bouncycastle.jcajce.provider.BouncyCastleFipsProvider -providerpath \current\lib\agent\fips\bc-fips-1.0.0.jar -alias "myalias" Enter changeit for the password when prompted. That was the default password. If you changed it to something else, enter that password. Run /current/bin/runagentsetup -i console to resume your connector setup. You can skip -i console to run this setup in GUI mode, but this documentation explains the procedure for running in console (command line) mode. 1. Select Add a Connector and press Enter. 2. Select the connector to configure and press Enter to continue. 3. For each of the parameters you are shown next, you can either change the value or accept the default value. Continue until you get to the Type of Destination parameters. 4. Select ArcSight Manager (encrypted) as the type of destination and press Enter. 5. Under Destination Parameters, or each of the parameters you are shown next, you can either change the value or accept the default value. When you get to them, enter the Manager Hostname and login credentials. 6. For the FIPS Cipher Suites parameter, choose from: l FIPS Default l FIPS with Suite B 128 bits FIPS with Suite B 192 bits Press Enter to continue. 7. Enter the connector details such as the name and location, which can be any values you want. l 8. Decide whether to install the connector as a service or leave it as a standalone application and press Enter to Continue. 9. Exit the connector configuration wizard. For more information on installing SmartConnectors in FIPS mode see Installing FIPS-Compliant SmartConnectors. It is used in conjunction with the individual device SmartConnector configuration guides for your device. Configure Event Broker Access - FIPS Mode (Server Authentication Only) (Optional) You can configure access to the Event Broker during the ESM installation but can perform specific Event Broker configuration for FIPS mode only after the installation is complete. This configuration is HPE ESM 7.0 Page 99 of 115 ESM Installation Guide Appendix D: Installing ESM in FIPS Mode required only if ESM and Event Broker are in FIPS mode. The only FIPS mode supported for integration of ESM and Event Broker is FIPS 140-2. To configure ESM access to the Event Broker in FIPS Mode: 1. Log in as user arcsight, and stop the Manager: /etc/init.d/arcsight_services stop manager 2. Log onto the Event Broker machine and copy the certificate from the following location: /opt/arcsight/kubernetes/ssl/ca.crt into a location on the ESM machine. 3. Use the arcsight keytool command to import the root CA certificate into the ESM's client truststore: bin/arcsight keytool -store clientcerts -importcert -file -alias 4. As user arcsight , start the managersetup wizard by running the following command from the /opt/arcsight/manager/bin directory: ./arcsight managersetup -i console For details about running the Manager Configuration Wizard (managersetup), see "Using the Configuration Wizard" in the ESM Administrator's Guide. 5. Continue through the wizard until you encounter the Event Broker setup. Select Yes to set up the connection, and specify: a. Host: Port(s): Enter the host (hostname or IP address) and port information for the nodes in the Event Broker. Include the host and port information of all the nodes in a multiple node environment not just the Master node. This is a comma-separated list, for example: : , : . Note that Event Broker can only accept IPV4 connections from ESM. b. Topic to read from: Specify the topic in the Event Broker you want to read from. This will determine the data source. See the chapter "Managing Event Broker Topics", in the Event Broker Administrator's Guide. c. Path to the Event Broker root cert: Do not enter a value in this field. You have already imported the certificate in step 3. 6. To verify that the configuration is complete, click Next and verify that the configuration flows through with no errors. 7. Continue to advance through the wizard and complete the configuration. 8. When you have completed the configuration, restart the Manager and services by running the following as user arcsight: /etc/init.d/arcsight_services start all 9. To verify that the connection to the Event Broker is working, look for Event Broker service is initialized in the server.std.log. HPE ESM 7.0 Page 100 of 115 ESM Installation Guide Appendix D: Installing ESM in FIPS Mode Configure ServiceNow® IT Service Management (ITSM) Access - FIPS Mode You can configure access to the ServiceNow® IT Service Management (ITSM) application during the ESM installation but can perform specific ServiceNow® IT Service Management (ITSM) configuration for FIPS mode only after the installation is complete. This configuration is required only if both ESM and ServiceNow® IT Service Management (ITSM) are in FIPS mode. All FIPS modes are supported with ServiceNow® IT Service Management (ITSM). To configure ESM access to ServiceNow® IT Service Management (ITSM) in FIPS Mode: 1. Log in as user arcsight, and stop the Manager: /etc/init.d/arcsight_services stop manager 2. As user arcsight , start the managersetup wizard by running the following command from the /opt/arcsight/manager/bin directory: ./arcsight managersetup -i console For details about running the Manager Configuration Wizard (managersetup), see "Using the Configuration Wizard" in the ESM Administrator's Guide 3. Continue through the wizard until you encounter the ServiceNow® IT Service Management (ITSM) setup. Select Yes to enable the integration, and specify the ServiceNow URL and the optional ServiceNow Proxy URL. To verify that the configuration is complete, click Next and verify that the configuration flows through with no errors. Continue to advance through the wizard and complete the configuration. 4. Download the ServiceNow® IT Service Management (ITSM) instance's certificate: a. In your browser (which can be Chrome, Microsoft Internet Explorer, or Firefox), access the ServiceNow® IT Service Management (ITSM) instance URL. b. Once you are at the site, click a small padlock icon (or another equivalent icon, depending on the browser used) to get certificate information for that site. c. From View Certificate Detail, select the Export Certificate or Copy to File option. Be sure to save to save the file with the .cer format (for Security Certificate). 5. Move the certificate (.cer file) to a safe location on the ESM machine, such as . 6. Use the arcsight keytool command to import the certificate into the ESM's truststore: bin/arcsight keytool -store managercerts -importcert -alias servicenow file 7. Restart the Manager and services by running the following as user arcsight: /etc/init.d/arcsight_services start all HPE ESM 7.0 Page 101 of 115 ESM Installation Guide Appendix D: Installing ESM in FIPS Mode Setting Up SSL Client-Side Authentication Between Event Broker and ESM - FIPS Mode Before setting up client-side authentication with Event Broker, you must import the Event Broker root certificate into the ESM truststore to enable the SSL handshake between the Event Broker and ESM. The only FIPS mode supported for integration of ESM and Event Broker is FIPS 140-2. To import the Event Broker root certificate into an ESM machine: Note: Before performing the steps below to import the root certificate into the ESM truststore, check if the Event Broker root certificate has previously been imported into ESM. If it is not, then perform these steps: 1. Log onto the Event Broker machine and copy the certificate from the following location: /opt/arcsight/kubernetes/ssl/ca.crt into a location on the ESM machine. 2. Use the arcsight keytool command to import the root CA certificate into the ESM's client truststore: /opt/arcsight/manager/bin/arcsight keytool -store clientcerts -importcert -file -alias To enable client-side authentication between the Event Broker and ESM for FIPS mode: IMPORTANT: All the steps in this procedure must be completed for client-side authorization to work. Be sure to perform all steps. 1. Verify that Event Broker is functional, and has client authentication set up. 2. As user arcsight, stop the Manager: /etc/init.d/arcsight_services stop manager 3. If /opt/arcsight/manager/config/client.properties does not exist, create it using an editor of your choice. 4. Generate the keypair and certificate signing request (.csr) file. When generating the keypair, enter the fully qualified domain name of the manager host as the common name (CN) for the certificate. Run these commands: /opt/arcsight/manager/bin/arcsight keytool -store clientkeys -genkeypair – dname "cn= , ou= , o= , c= " -keyalg rsa -keysize 2048 –alias ebkey -startdate -1d -validity 366 /opt/arcsight/manager/bin/arcsight keytool -certreq -store clientkeys alias ebkey -file ebkey.csr where ebkey.csr is the output file where the csr is stored. 5. Sign the .csr with the Event Broker root certificate. The Event Broker root certificate is on the Event Broker machine under /opt/arcsight/kubernetes/ssl and is called ca.crt and the key is called ca.key. For example, the following command can be run either on the Event Broker machine or on a different machine with a functional openssl as long as you have the ca.crt and ca.key: openssl x509 -req -CA -CAkey in -out -days 3650 -CAcreateserial -sha256 For example: openssl x509 -req -CA /tmp/ca.crt -CAkey /tmp/ca.key -in /tmp/ebkey.csr out /tmp/ebkey.crt -days 3650 -CAcreateserial -sha256 6. On the ESM machine, import the signed certificate (the -out parameter in the above openssl command) by running this command: /opt/arcsight/manager/bin/arcsight keytool -store clientkeys -alias ebkey -importcert -file -trustcacerts For example: /opt/arcsight/manager/bin/arcsight keytool -store clientkeys -alias ebkey -importcert -file ebkey.crt -trustcacerts 7. To verify that the configuration is complete, and the connection to Event Broker can be made successfully, run managersetup to verify that the configuration flows through with no errors. 8. Start the Manager and services: /etc/init.d/arcsight_services start all How Do I Know if My Installation is FIPS Enabled? To verify whether your existing installation has been installed in FIPS mode or default mode, check the fips.enabled property in the /config/esm.properties file on the Manager and the /config/console.properties file for the ArcSight Console. If FIPS mode is enabled, the property should be set to fips.enabled=true. If the component is running in default mode, the property will be set to false. Also, when the Console starts in FIPS mode, there is a message indicating that in console.log; when a Manager starts in FIPS mode there is a message to that effect in server.std.log. HPE ESM 7.0 Page 103 of 115 Appendix E: Event Broker Best Practices This appendix contains best practices information in reference to Event Broker working with ESM. For specific information on configuration and property settings for the Event Broker, see the Event Broker Administrator's Guide for details. l l l l l Create a separate topic on the Event Broker for connectors to write binary events to and for ESM to consume from them. This topic should have a minimum of 5 partitions; ESM will automatically adjust the number of consumers from ESM side to match the number of partitions. See the chapter "Managing Event Broker Topics" in the Event Broker Administrator's Guide. Do not send both binary and CEF events to the same topic. Always use a dedicated topic on the Event Broker for each type of event. Configure the retention policy settings for time and space retention on the Event Broker after taking into consideration the amount of data expected to be consumed by ESM. This is important to consider because if the amount of data in a topic is more than ESM can consume before the Event Broker retention policy activates, this could result in deletion of the portion of the topic that is as yet unread by ESM. Refer to the Event Broker Administrator's Guide for information about configuring retention policy on the Event Broker. Certificates used with Event Broker, both for TLS and Client Authentication, are read once during ESM start up. To add or change certificates after ESM has started, make the changes and then restart ESM. Either start Event Broker and configure ESM's binary topic before starting ESM, or do it soon after starting ESM. When you start ESM after configuring it to use Event Broker, ESM will try to connect every few minutes to the Event Broker until successful using the configuration and certificates that were read at ESM start up. After four hours, ESM will assume Event Broker probably will not be available in the near future, and ESM will only try to connect to it every two hours. HPE ESM 7.0 Page 104 of 115 Appendix F: Locales and Encodings ESM supports various languages: English, Japanese, Traditional Chinese, Simplified Chinese, French, Russian, and Korean. Setting the Locale for any of these languages ensures that you get the appropriate environment in terms of language settings, number format, date/time format, timezone settings, and Daylight Saving Time setting for that country or language. This document describes the updates to be taken into consideration when configuring ESM for a supported language. Locale and Encoding Terminology Character Set A character set is a collection of characters that have been grouped together for a particular purpose. An example of a character set is the English alphabet. Code Point Each character value within a code set is referred to as a code point. Code Set Each character in a character set is assigned a unique value. Collectively, these values are known as a code set. Encoding Encoding specifies how each character's code point is stored in memory or disk files. Internationalization Internationalization is the process of designing an application so that it can be adapted to various languages and regions without further engineering changes. HPE ESM 7.0 Page 105 of 115 ESM Installation Guide Appendix F: Locales and Encodings Locale Locale refers to the region where you are running ArcSight ESM. A locale can include language, number format, date-time format, and other settings. Localization Localization is the process of adding language specific files to an internationalized application so that the application supports that language. Region Code Currently, the region code standard that is used is ISO 3166-2. Previous versions of ESM used the FIPS 10-4 region-code standard, which is no longer supported. As a result, there is a change in the way region is represented in the geographical information for IP Addresses. For example, ESM 6.9.1 and earlier would report 54 as the region code for the IP address 176.62.127.255. In later releases, it is reported as OMS. Unicode Unicode is a universal character set that assigns a unique code point to characters from all major languages of the world. UTF-8 The version of Unicode supported by ESM. Before You Install a Localized Version of ESM Note: The ArcSight Manager and Console should be configured with the same locale. By default, all communication between ArcSight components is done using UTF-8 character encoding. Even though ESM supports only UTF-8 internally, if your Connector receives events in UTF-16, for example, the events are still stored correctly since these events get converted to UTF-8 by the Connector before they are passed on to the Manager. HPE ESM 7.0 Page 106 of 115 ESM Installation Guide Appendix F: Locales and Encodings ArcSight Console and Manager For best results, install the ArcSight Console on an operating system that is set to the same locale as the Manager. During startup, the ArcSight Console and the Manager automatically detect and use the locale from the operating system. ArcSight SmartConnectors If a device is configured to use a language-specific encoding (not Unicode), the Connector receiving events from this device should be configured to use the same encoding as the device. Setting the Encoding for Selected SmartConnectors For some connectors you can set the encoding to a character set corresponding to your Locale. Check the SmartConnector Configuration Guide for that connector for instructions on configuring encodings. Such connectors support all character sets supported by Java. Change the encoding to match the log files' encoding only if the log files use an encoding other than the default. Connectors that do not specifically support an encoding specification use the default encoding of the operating system on which they reside. Localizing Date Formats If your connector receives logs that contain timestamps or date formats in a non-English language or locale (for example, "mai 24, 2015 12:56:07.615" where "mai" is German for May), configure the agent.parser.locale.name property in the agent.properties file. This file is located in the /current/user/agent directory. Set the agent.parser.locale.name property to the value that corresponds to the Connector's locale. By default, this property is set to en_US. Refer to the table in "List of Possible Values" below for possible values for this property. List of Possible Values agent.parser.locale.name Values The table below lists the possible values for this property. HPE ESM 7.0 Page 107 of 115 ESM Installation Guide Appendix F: Locales and Encodings Values Language ar Arabic ar_AE Arabic United Arab Emirates ar_BH Arabic Bahrain ar_DZ Arabic Algeria ar_EG Arabic Egypt ar_IQ Arabic Iraq ar_JO Arabic Jordan ar_KW Arabic Kuwait ar_LB Arabic Lebanon ar_LY Arabic Libya ar_MA Arabic Morocco ar_OM Arabic Oman ar_QA Arabic Qatar ar_SA Arabic Saudi Arabia ar_SD Arabic Sudan ar_SY Arabic Syria ar_TN Arabic Tunisia ar_YE Arabic Yemen be Belarusian be_BY Belarusian bg Bulgarian bg_BG Bulgarian ca Catalan ca_ES Catalan HPE ESM 7.0 Country Variant Belarus Bulgaria Spain Page 108 of 115 ESM Installation Guide Appendix F: Locales and Encodings Values Language cs Czech cs_CZ Czech da Danish da_DK Danish de German de_AT German Austria de_CH German Switzerland de_DE German Germany de_LU German Luxembourg el Greek el_GR Greek en English en_AU English Australia en_CA English Canada en_GB English United Kingdom en_IE English Ireland en_IN English India en_NZ English New Zealand en_US English United States en_ZA English South Africa es Spanish es_AR Spanish Argentina es_BO Spanish Bolivia es_CL Spanish Chile es_CO Spanish Columbia HPE ESM 7.0 Country Variant Czech Republic Denmark Greece Page 109 of 115 ESM Installation Guide Appendix F: Locales and Encodings Values Language Country es_CR Spanish Costa Rica es_DO Spanish Dominican Republic es_EC Spanish Ecuador es_ES Spanish Spain es_GT Spanish Guatemala es_HN Spanish Honduras es_MX Spanish Mexico es_NI Spanish Nicaragua es_PA Spanish Panama es_PE Spanish Peru es_PR Spanish Puerto Rico es_PY Spanish Paraguay es_SV Spanish El Salvador es_UY Spanish Uruguay es_VE Spanish Venezuela et Estonian et_EE Estonian fi Finnish fi_FI Finnish fr French fr_BE French Belgium fr_CA French Canada fr_CH French Switzerland fr_FR French France HPE ESM 7.0 Variant Estonia Finland Page 110 of 115 ESM Installation Guide Appendix F: Locales and Encodings Values Language Country fr_LU French Luxembourg hi_IN Hindi India hr Croatian hr_HR Croatian hu Hungarian hu_HU Hungarian is Icelandic is_IS Icelandic it Italian it_CH Italian Switzerland it_IT Italian Italy iw Hebrew iw_IL Hebrew ja Japanese ja_JP Japanese ko Korean ko_KR Korean lt Lithuanian lt_LT Lithuanian lv Latvian lv_LV Latvian mk Macedonian mk_MK Macedonian nl Dutch nl_BE Dutch HPE ESM 7.0 Variant Croatia Hungary Iceland Israel Japan Korea Lithuania Latvia Macedonia Belgium Page 111 of 115 ESM Installation Guide Appendix F: Locales and Encodings Values Language Country nl_NL Dutch Netherlands no Norwegian no_NO Norwegian Norway no_NO_NY Norwegian Norway pl Polish pl_PL Polish pt Portuguese pt_BR Portuguese Brazil pt_PT Portuguese Portugal ro Romanian ro_RO Romanian ru Russian ru_RU Russian sk Slovak sk_SK Slovak sl Slovanian sl_SI Slovanian sq Albanian sq_AL Albanian sv Swedish sv_SE Swedish th Thai th_TH Thai Thailand th_TH_TH Thai Thailand HPE ESM 7.0 Variant Nynorsk Poland Romania Russia Slovakia Slovania Albania Sweden TH (Numbers have Thai digits instead of Arabic digits.) Page 112 of 115 ESM Installation Guide Appendix F: Locales and Encodings Values Language Country tr Turkish tr_TR Turkish uk Ukranian uk_UA Ukranian vi Vietnamese vi_VN Vietnamese zh Chinese zh_CN Chinese China zh_HK Chinese Hong Kong zh_TW Chinese Taiwan Variant Turkey Ukraine Vietnam Key-Value Parsers for Localized Devices Some localized devices not only send localized values but also localized keys in event messages. In such a case, additional processing may be needed to translate the keys to English for the event messages to be properly parsed. For example, assume that the content of a key-value parser is: event.destinationUserName=User ...and the received event message is: User= ...where is Korean for KIM. In that case, the parser as it is works fine since double byte is supported already. If the received event message is: ...where is Korean for User, then additional mapping is needed to translate to User. If you encounter a need for a localized device, please contact Customer Support. HPE ESM 7.0 Page 113 of 115 ESM Installation Guide Appendix G: Restore Appliance Factory Settings Appendix G: Restore Appliance Factory Settings You can restore the appliance to its original factory settings using the built-in System Restore utility. CAUTION: Factory reset irrevocably deletes all event and configuration data. Use the following procedure to restore the appliance to its original, factory settings: 1. Attach a keyboard, monitor, and mouse directly to the appliance and open an operating system console session. 2. Reboot the appliance. 3. After a few minutes, when the Linux boot menu appears, use the down arrow key to select System Restore from the menu that appears, then press Enter. System Restore automatically detects and displays the archive image. The image is named following this pattern: YYYY-MM-DD_ _ .ari where YYYY-MM-DD is the date, is the appliance model, and is the build number of the image being restored. If you encounter any issues with the image, contact Customer Support. 4. Press F10 (VERIFY) to check the archive for damage before performing the restore. 5. Press F1 (AUTOSELECT) to automatically map the source image. 6. Press F2 (RESTORE) to begin the restore process. CAUTION: Do not interrupt or power-down the appliance during the restore process. Interrupting the restore process may force the system into a state from which it cannot be recovered. 7. When the restore process is completed, press F12 to reboot the appliance. HPE ESM 7.0 Page 114 of 115 Send Documentation Feedback If you have comments about this document, you can contact the documentation team by email. If an email client is configured on this system, click the link above and an email window opens with the following information in the subject line: Feedback on ESM Installation Guide (ESM 7.0) Just add your feedback to the email and click send. If no email client is available, copy the information above to a new message in a web mail client, and send your feedback to arc-doc@hpe.com. We appreciate your feedback! HPE ESM 7.0 Page 115 of 115
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