Attention All Mobile Exadigm XD2000 Credit Card Machine User Instructions
User Manual: Exadigm XD2000 Credit Card Machine User-Instructions Credit Card Machine Manuals - 1st National Payment Solutions
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Attention all Mobile And Store And Forward Merchants Extremely important!! For all merchants using a manual imprinter, or using any terminal which performs store and forward, please be sure to obtain the following information to avoid any complications when obtaining authorizations: 1) Complete Credit Card # (Visa, MasterCard and Discover are 16 digits, American Express is 15 digits) 2) Expiration Date (4 digits only – mm/yy) 3) Complete Billing Address including Zip Code 4) CVV2 (or CID) This is the 3 digit number on the back of the Visa, MasterCard and Discover card, located on the back of the card, above or on the signature line. On Amex it is the 4 digit number above the card number 5) Also remember to get the card holders name and phone number Customer Support: 866-392-8326 FIRST DATA OMAHA RETAIL APPLICATION MENU NAVIGATION To select a menu item Usekey and key to highlight a menu item. Press to select the currently highlighted menu item Alternatively, press the # key corresponding to the menu item To exit out of a sub-menu, press All instructions start from Main menu NOTE: Press after keying each field CREDIT TRANSACTIONS: CREDIT AND DEBIT CARDS WITH VISA/MASTERCARD LOGO Sale Swipe credit card from Main Menu Follow prompts see Definition of Prompts section) Manual Sale – Used for cards that can not be swiped Select Credit Select Sale Follow prompts see Definition of Prompts section) Void – Used to reverse a transaction in the CURRENT batch Select Credit Select Void Follow prompts see Definition of Prompts section) Return – If returning a sale from the same batch, use Void instead Select Credit Select Return Follow prompts see Definition of Prompts section) Auth Only – Used to authorize transactions to ensure funds are available Select Credit Select Auth Only Follow prompts see Definition of Prompts section) Ticket Only – Used for transactions already having valid auth # Select Credit Select Ticket Only Follow prompts see Definition of Prompts section) DEBIT TRANSACTIONS (ONLY WITH INTERNAL/EXTERNAL PIN Debit Sale Select Debit Select Debit Sale Follow prompts see Definition of Prompts section) Debit Return Select Debit Select Debit Return Follow prompts see Definition of Prompts section) PAD ENABLED) REPORTS AND SETTLEMENT Reprint last receipt Select Last Receipt Print current reports – Does not affect transactions in any way Select End of Day Password: #### (Default password <4><3><2><1>) Select Reports Select Print Report (Can View transactions or Print Reports from this menu) Select Current Batch (or other report option) Press 3 times to return to Main Menu Settlement (sends current transactions for processing) Select End of Day Password: #### (Default password <4><3><2><1>) Select Settlement Press to confirm CONFIRM SETTLEMENT ATTEMPT IS SUCCESSFUL Press to print report OMAHA RETAIL APPLICATION Manager Card SET UP MENU To change the Time and Date Select Admin Password: #### (Default password <9><8><7><6> Select Setup Password: #### (Default password <1><2><3><4>) Select System Select Date & Time Enter Date and Time (YYMMDDHHMM) enter time in 24 hour format To change the Store & Forward settings Select Admin Password: #### (Default password <9><8><7><6> Select Setup Password: #### (Default password <1><2><3><4>) Select Omaha Select Store & Forward Select Store & Forward or S&F Receipt or Manual S&F Select Yes to Enable, No to Disable To change the Receipt Quantity Select Admin Password: #### (Default password <9><8><7><6> Select Setup Password: #### (Default password <1><2><3><4>) Select Receipt Select Receipt Qty (1 – 3) To change the setting to Ask for Receipt Select Admin Password: #### (Default password <9><8><7><6> Select Setup Password: #### (Default password <1><2><3><4>) Select Receipt Select Ask Receipt Select Yes to enable, No to Disable DEFINITION OF PROMPTS NOTE: Press after keying each field CARDNUMBER: Swipe card OR key credit card number as shown on the front omitting spaces. AVS: Street address and zip code of billing address. Example: Joe Cardholder 321 Main St Anytown, USA 12345 Street Address is 321, zip code is 12345 CVV: Typically a 3 digit number found on the back of the credit card INVOICE #: Optional prompt, an Invoice # from 1 – 8 digits BATCH ID: Found on each receipt or on report TRANS ID: Found on each receipt or on report EXPIRATION: Month and Year the card expires. Omit day of month, if present. Use MMYY format. Example: DEC/2006 would be keyed as 1206 AMOUNT: Dollar amount of transaction. Key in the dollar and cents without regard for the decimal point. Example: $12.56 would be keyed as 1256 PIN: Customer’s Personal Identification Number, required for each Debit transaction APPROVAL CODE: Authorization code for a specific amount. Typically, 6 digits, but can contain letters. To form letters, press the number with the corresponding letter. Then press the blue key until that number changes to the correct letter. Example: To form J, press <5> followed by 1 time (1st letter on <5> key) To form K, press <5> followed by 2 times (2nd letter on <5> key) To form L, press <5> followed by 3 times (3rd letter on <5> key) FOR EXADIGM CUSTOMER SUPPORT, PLEASE CALL: 866-392-8326 ex 4 For quick troubleshooting: Raul: 917-577-6237 Josh: 917-577-3149
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