Personal Mobile Number Updation HRHelp Desk Manual

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HR Helpdesk
for Queries on PF & ESIC for Employees &
Ex-Employees

Go to https://hric.hdbfs.com/HRHelpDesk

XXXXX
300791

Enter your Employee Code with HDBFS and Date of Birth in DDMMYY format and click
on Submit

HDBXXXXX
AAA BBB CCC
abc@abc.com
9999999999

Check your Email id & Mobile No. Incase of any changes, edit the same and click on
“Save & Next”. Please ensure this is updated correctly.

Please go through the FAQs for queries related to PF & ESIC before raising a request

PF/ ESIC – FAQs

Use the Search option by
entering the keywords related
to your query

PF / ESIC Form downloads

Go to “Downloads” to
download the relevant
PF/ESIC forms

Click on Register Request to Register your Request for PF/ESIC

HDBXXXXX

AAA BBB CCC

Select the
request type
as PF/ ESIC

1.
2.
3.
4.
5.

Enter the PF/ESIC No./UAN No. as applicable(if available).
Select Query type and Sub Query type based on your query from the dropdown.
Enter the Detailed Query in Request Description.
You can upload the document/file/forms etc if any.
Click on Submit to submit your request, Once the request has been submitted,
System will send mail trigger on your email with Request id.

Click on Request Status to view the status of your Request raised

AAA BBB CCC

You can view the status of your Request by going to the “Request
Status” menu and clicking on the Status

Request Status(contd)

AAA BBB CCC

AAA BBB CCC
HDBXXXXX

1.

2.

Once the Request is resolved, you will get a mail trigger that the your Request has
been resolved. The status of the Request will change to “Resolved”. You will be
able to view the resolution and download/view the attachment if any, uploaded
by Processor.
In case you need any further clarifications, you can re-open the ticket from the
Status. You can enter the details in the Reopen Request description and resubmit.

Click on Request Status to view the status of your Request raised
AAA BBB CCC

HDBXXXXX

AAA BBB CCC

If the Request is re-opened, you will get a mail trigger confirming the same.

Change of Status after the Request is resolved

AAA BBB CCC

Once your re-opened request is resolved by the Processor, you will get a mail trigger
confirming the same and Status will now reflect as Closed. Click on the status to view
the resolution provided.

Thank You
Source Exif Data: 
File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.5
Linearized                      : No
Page Count                      : 12
Language                        : en-IN
Title                           : Personal Mobile Number Updation
Author                          : CHDB80195
Create Date                     : 2018:08:01 09:10:27
Modify Date                     : 2018:08:01 09:10:27
Producer                        : Microsoft® Office PowerPoint® 2007
Creator                         : Microsoft® Office PowerPoint® 2007
EXIF Metadata provided by EXIF.tools

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