Personal Mobile Number Updation HRHelp Desk Manual

User Manual:

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Page Count: 12

HR Helpdesk
for Queries on PF & ESIC for Employees &
Ex-Employees
Go to https://hric.hdbfs.com/HRHelpDesk
Enter your Employee Code with HDBFS and Date of Birth in DDMMYY format and click
on Submit
XXXXX
300791
Check your Email id & Mobile No. Incase of any changes, edit the same and click on
“Save & Next”. Please ensure this is updated correctly.
HDBXXXXX
AAA BBB CCC
abc@abc.com
9999999999
Please go through the FAQs for queries related to PF & ESIC before raising a request
PF/ ESIC –FAQs
Use the Search option by
entering the keywords related
to your query
Go to “Downloads” to
download the relevant
PF/ESIC forms
PF / ESIC Form downloads
Click on Register Request to Register your Request for PF/ESIC
Select the
request type
as PF/ ESIC
HDBXXXXX
1. Enter the PF/ESIC No./UAN No. as applicable(if available).
2. Select Query type and Sub Query type based on your query from the dropdown.
3. Enter the Detailed Query in Request Description.
4. You can upload the document/file/forms etc if any.
5. Click on Submit to submit your request, Once the request has been submitted,
System will send mail trigger on your email with Request id.
AAA BBB CCC
Click on Request Status to view the status of your Request raised
AAA BBB CCC
You can view the status of your Request by going to the “Request
Status” menu and clicking on the Status
HDBXXXXX
AAA BBB CCC
AAA BBB CCC
1. Once the Request is resolved, you will get a mail trigger that the your Request has
been resolved. The status of the Request will change to “Resolved”. You will be
able to view the resolution and download/view the attachment if any, uploaded
by Processor.
2. In case you need any further clarifications, you can re-open the ticket from the
Status. You can enter the details in the Reopen Request description and resubmit.
Request Status(contd)
AAA BBB CCC
AAA BBB CCC
If the Request is re-opened, you will get a mail trigger confirming the same.
Click on Request Status to view the status of your Request raised
HDBXXXXX
AAA BBB CCC
Once your re-opened request is resolved by the Processor, you will get a mail trigger
confirming the same and Status will now reflect as Closed. Click on the status to view
the resolution provided.
Change of Status after the Request is resolved
Thank You

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