Report Ingenico Driver Installer User Guide
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Ingenico Driver Installer User Guide Installer v3.10 ICO-OPE-4329 Public INGENICO Smart Terminals 31/01/2017 www.ingenico.com 28/32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico – S.A. au capital de 53 086 309 € / 317 218 758 RCS PARIS ICO-OPE-4329 Ingenico Driver Installer User Guide Public Contents 1 Document Information ....................................................................... 3 1_1 Evolution follow-up .............................................................................................. 3 1_2 Objective.............................................................................................................. 3 1_3 Scope .................................................................................................................. 3 1_4 Glossary .............................................................................................................. 3 2 Important notes .................................................................................. 4 2_1 Compatibility ........................................................................................................ 4 2_1_1 Operating Systems ....................................................................................................................... 4 2_1_2 Terminals ...................................................................................................................................... 4 2_2 Limitations ........................................................................................................... 5 3 Installation Process ........................................................................... 7 3_1 USB Driver Installation Wizard ............................................................................ 7 3_2 USB Driver Installation Command Line ............................................................. 10 4 Uninstall process ............................................................................. 12 5 Frequently asked questions ............................................................ 14 5_1 How do I know that the driver is installed?......................................................... 14 5_2 How can I know the version of the driver I use? ................................................ 15 5_3 How can I use my previous driver again? .......................................................... 16 5_4 How to manually enable the force COM feature ................................................ 19 5_5 Why the window “System Settings Change” is displayed? ................................ 21 2/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using Ingenico Driver Installer User Guide ICO-OPE-4329 Public 1 Document Information 1_1 Evolution follow-up Revision Type of modification 1.0 Initial Revision 1.1 Limitations updated Author Date S. Rabiller 2016/10/21 C.Cayrol 2017/01/30 1_2 Objective This document is the installation guide of the Ingenico USB driver for Telium 1_3 Scope This document is aimed at every administrator or user who wants to install and use the new version of the Ingenico USB driver. 1_4 Glossary List of terms used within this document is shown below for reference. Term Meaning Telium The terminal operating system PID Product ID (USB) VID Vendor ID (USB) USB Universal Serial Bus Driver Ingenico USB driver for Telium devices 3/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using Ingenico Driver Installer User Guide ICO-OPE-4329 Public 2 Important notes 2_1 Compatibility 2_1_1 Operating Systems The Driver is compatible with the following versions of Microsoft Windows operating system: Windows XP 32 bits Windows XP 64 bits Windows XP Embedded Windows Vista 32 and 64 bits Windows 7 32 bits Windows 7 64 bits Windows 8/8.1 32 bits Windows 8/8.1 64 bits Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 Windows Server 2016 Windows 10 The screen shots in this guide are from a PC running on various Windows OS version, and may differ from the user’s version of Windows. Please note that by default the install process will remove the old Windows USB driver (usbser); if desired you may opt to retain this driver during the installation. 2_1_2 Terminals The Driver is compatible with the USB VIDs/PIDs of the following Telium terminal types: 4/22 USB ID Name USB VID USB PID Ingenico Telium 0x079B 0x0028 Ingenico PPR30 0x079B 0x0029 Ingenico P30 0x079B 0x006D Ingenico Telium Pass 0x079B 0x006E Ingenico CAD30VR 0x079B 0x0081 Ingenico ELC930 0x079B 0x0088 Ingenico CAD30UPP 0x079B 0x008B Ingenico PP30s 0x079B 0x008D Ingenico CAD30VT 0x079B 0x0090 Ingenico CAD30USR 0x079B 0x009C Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using Ingenico Driver Installer User Guide ICO-OPE-4329 Public Ingenico iUN-UCI 0x0B00 0x0050 Ingenico iPP2xx 0x0B00 0x0051 Ingenico Move5000 0x0B00 0x0052 Ingenico Move3xxx 0x0B00 0x0053 Ingenico Desk3xxx 0x0B00 0x0054 Ingenico Move2xxx 0x0B00 0x0055 Ingenico Lane7xxx 0x0B00 0x0056 Ingenico iST1xx/iUC1xx/iUI120/iUP2xx 0x0B00 0x0057 Ingenico iPP3xx 0x0B00 0x0058 Ingenico iPP3xx/iPP4xx 0x0B00 0x0060 Ingenico iSC350/iSC4xx 0x0B00 0x0061 Ingenico iSC2xx 0x0B00 0x0062 Ingenico iSC4xx 0x0B00 0x0063 Ingenico iWL2xx/iWL3xx/iWB2xx 0x0B00 0x0064 Ingenico iCT2xx 0x0B00 0x0066 Ingenico E532 0x0B00 0x0067 Ingenico iPH 0x0B00 0x0069 Ingenico iRS1 0x0B00 0x006A Ingenico iRS2 0x0B00 0x006B Ingenico iRS3 0x0B00 0x006C Ingenico iUR250 0X0B00 0x006F Ingenico iUR255 0X0B00 0x007C Ingenico iUC150B 0X0B00 0x007D Ingenico Desk5000 0x0B00 0x0080 Ingenico Lane5000 0x0B00 0x0081 Ingenico Lane8xxx 0x0B00 0x0082 Ingenico Link2xxx 0x0B00 0x0083 2_2 Limitations The Driver is intended to be used for Ingenico Telium device only and is only compatible with other Ingenico applications such as: Starting from LLT 5.2.6 Starting from Ingedev 8.4.2 Starting from SignKit 3.8 5/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using ICO-OPE-4329 Ingenico Driver Installer User Guide Public The Force COM feature provided by the Ingenico USB driver makes the “TeliumUsbPortUpdater” obsolete. This software must not be used when the Ingenico USB driver is installed. The Driver Installer automatically uninstalls the old Windows driver and the “TeliumUsbPortUpdater” tool. The user must have administrator level access in order to install or uninstall the driver correctly. The installer will uninstall all previous versions of the drivers and the TeliumUSBPortUpdater service. This operation may take some time to complete. 6/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using ICO-OPE-4329 Ingenico Driver Installer User Guide Public 3 Installation Process To start the installation process, run the “IngenicoUSBDrivers_XX.YY_setup” executable file. Please note that XX.YY is the version number of the installation package and not the version number of the Driver itself. 3_1 USB Driver Installation Wizard This installer can be launched with the graphical interface by double-clicking on the executable file. The initial screen will confirm which version of the driver will be installed. Click Next > to start the installation process. To install the driver to a specific location click Browse to search for the desired location, otherwise just click Next > to accept the default location specified. 7/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using ICO-OPE-4329 Ingenico Driver Installer User Guide Public To enable the Force COM Port feature check the Force COM Port Feature enabled option and complete the configuration as per your requirements. Once completed click Next > For more information on the Force COM Port feature, or how to disable/enable it manually, please refer to section 5_4 How to manually enable the force COM feature 8/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using ICO-OPE-4329 Ingenico Driver Installer User Guide Public If you wish to uninstall the Microsoft USB driver (usbser) then check the option. Otherwise, if you wish to retain this, uncheck the Uninstall Microsoft Usbser driver(s) option before clicking Next > You can also add options for the installation process via the command line input. Please refer to section 3_2 USB Driver Installation Command Line. 9/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using ICO-OPE-4329 Ingenico Driver Installer User Guide Public Choose the start menu folder into which shortcuts will be placed or check the Do not create shortcuts option before clicking Install to start the installation. During the installation process you shall accept to install the 3 components of this driver. This Beta version is not signed by Microsoft. Once the installation is complete the install wizard will advise that the install is now complete; click Finish 3_2 USB Driver Installation Command Line It can also be called via the command line with the following parameters which are case sensitive: IngenicoUSBDrivers_XX.YY_setup.exe [/S] [/? --help] [[/PORT=NNN] [/PID=XXXX:YYY]][/U --uninstall] [/partial_cleanup][/INST_PATH path] /? or --help /S /PORT=port /PID=pid:port /U or / uninstall /partial_cleanup 10/22 Display this message. Launch installation in silent mode. Enable Force COM Port where “port” is the port number in numeric (eg. 1-99). If “port” is specified then the installation is completed with the specified port number. If the “port” is not specified then the installation will attempt to complete using the port number found in the previous installation - if this is not found then an error is returned. Enable Force COM Port by PID where “pid” is the USB PID of the terminal type in hex (eg. 0028) and the “port” is the port number in numeric (eg. 1-99). Uninstall older versions of the USB drivers only and exit the program. Uninstall current version of the Jungo USB Driver only. Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using Ingenico Driver Installer User Guide ICO-OPE-4329 /leave_usbser /INST_PATH path Public Do not uninstall the Windows USB Driver(s) (usbser). Specify the installation path. The installation will return one of the following codes: 0 The installation completed successfully 1 The installation requires the operating system to be restarted in order to complete -2 The installation has failed or has been interrupted However if the executable is run without any parameters, the force COM feature can be manually enabled (cf 5_4 How to manually enable the force COM feature). 11/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using ICO-OPE-4329 Ingenico Driver Installer User Guide Public 4 Uninstall process To uninstall the Driver go to the add/remove programs in the control panel and remove the Ingenico USB Drivers Package xx.yy (remove only) item: One must not try to uninstall through the device manager since it is either ineffective or incomplete. On Windows XP it has no effect and on Windows Vista and Windows 7 it doesn’t uninstall the driver completely. Important note: Do not try to uninstall drivers through the following menus of the Device Manager window. 12/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using ICO-OPE-4329 13/22 Ingenico Driver Installer User Guide Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using Public ICO-OPE-4329 Ingenico Driver Installer User Guide Public 5 Frequently asked questions 5_1 How do I know that the driver is installed? The easiest way of knowing whether the driver is installed is to check the “add/remove programs” window under the control panel. If the driver was installed with the installer there is the item “Ingenico USB Drivers Package xx.yy (remove only). If the driver was not installed with the installer, one must find in the Device Manager the following new hardware. Low-level part of the driver High-level part of the driver (Depends on device name regarding the PID) 14/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using ICO-OPE-4329 Ingenico Driver Installer User Guide Public 5_2 How can I know the version of the driver I use? In order to check the current driver version, a Telium device must be connected. Right-click My Computer, choose Manage and select Device Manager in the left-hand pane. Note: If there is no “Force COM port” tab, it means that is not the Driver but the old Windows driver. Beta Driver: Driver version 15/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using ICO-OPE-4329 Ingenico Driver Installer User Guide Public 5_3 How can I use my previous driver again? If there is a requirement to roll back to the previous driver, for example if you were using LLT and you just installed the new Driver or if you have another driver (not distributed by Ingenico) which has been overwritten by this new driver, it’s possible to recover the previous state without uninstalling the driver. In order to roll back the driver a Telium device must be connected. Right-click My Computer, choose Manage and select Device Manager in the left-hand pane In the properties of the high-level part of the driver (the one under Universal Serial Bus controllers in the Device Manager), right-click on the USB ID Name (eg. Ingenico iWL2xx/iWL3xx - see 2_1_2 Terminals ) and choose Update Driver and follow the instructions. 16/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using ICO-OPE-4329 Ingenico Driver Installer User Guide Choose Browse my computer for driver software and and click Next > Choose Let me pick from a list of device drivers on my computer and click Next > 17/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using Public ICO-OPE-4329 Ingenico Driver Installer User Guide Choose the driver from the list as appropriate and click Next > After the driver update has completed click Finish. 18/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using Public ICO-OPE-4329 Ingenico Driver Installer User Guide Public 5_4 How to manually enable the force COM feature The Driver allows for you to force the virtual COM port of the USB device so that it does not change even if connected to different USB sockets. This feature can be configured to: Specify the COM Port based on the type of terminal (USB VID/PID - see section 2_1_2 Terminals); or Specify the COM Port order for unspecified types of terminal; or A combination of both. To enable or disable the Force COM feature, a Telium device must be connected. Right-click My Computer, choose Manage and select Device Manager in the left-hand pane and right click on Ingenico xxxxxx Comm Port then Properties. In the right-hand pane you will see two devices: Ports (COM & LPT) section The low-level driver will be named “Ingenico xxxxxx Comm Port (COMn)” or “Ingenico Telium Comm Port (COMn)”, where “COMn” refers to the port currently assigned. It contains all the configuration options. Universal Serial Bus controllers section The high-level driver will be named as per the USB ID Name (see section 2_1_2 Terminals) and will vary depending on the terminal. 19/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using ICO-OPE-4329 Ingenico Driver Installer User Guide Then select the Force COM port tab to display the Force COM port features; 20/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using Public ICO-OPE-4329 Ingenico Driver Installer User Guide Public To enable or disable the Force COM Port feature check or uncheck the Force COM Port Feature enabled option respectively. In the example shown above the option is enabled. The Force COM Port feature has a number of settings to force the COM port. Depending on the exact requirements the level to which the different options are set will vary. In the above example the following rules are defined: If an Ingenico iPP3xx/iPP4xx terminal is connected (PID 0x0060) then the COM Port selected will be COM4; If an Ingenico iSC350 terminal is connected (PID 0x0061) then the COM Port selected will be COM5; If an Ingenico iSC2xx terminal is connected (PID 0x0062) then the COM Port selected will be COM33; If any other terminal is connected (any PID other than the three specified) then the COM Port selected will be COM6 (or in this example it could fall back to COM7-10 in that order if those ports are in use etc…). The same port number may be used for more than one option for example, and there is no requirement to complete all the fields. However, it is recommended that you add at least PID 0x0028, together with at least one port for unspecified PIDs. Incorrect configuration of the Force COM Port feature can cause the Windows “System Settings Change” (ie. restart required) dialog box to appear when a terminal is attached and a COM Port cannot be allocated. See section 2_1_2 Terminals for a complete list of PID and USB ID Names supported by the current version of the driver. 5_5 Why the window “System Settings Change” is displayed? The “System Setting Change” window - requesting to restart the computer - is displayed when the PID of the terminal currently connected to the PC is not listed in the parameters of the Force COM port feature when enabled. To remove this window, the PID of the terminal must be specified from the configuration panel of Force COM port feature or a default COM port must be set. 21/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using Ingenico Driver Installer User Guide ICO-OPE-4329 Public This Document is Copyright © 2016 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the confidentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user. INGENICO is not responsible for any use of this software, which would be non-consistent with the present document. ® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by INGENICO is under license. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. All trademarks used in this document remain the property of their rightful owners.” 22/22 Ingenico document - Reproduction or disclosure prohibited without written authorization Please check document validity before using
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