Administrator's Guide C950 Lexmark Print Management Admin En
User Manual: C950
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Print Management version 2.3.15 Administrator's Guide November 2014 www.lexmark.com Contents 2 Contents Overview.....................................................................................................4 Supported printers....................................................................................................................................5 Using Lexmark Management Console...........................................................6 Accessing Lexmark Management Console................................................................................................6 Configuring the application.......................................................................................................................6 Configuring chunk size for device discovery and policy updates..............................................................9 Scheduling cleanup tasks...........................................................................................................................9 Managing Print Management.....................................................................11 Accessing Print Management Console....................................................................................................11 Using the Print Queue and RePrint Queue tabs......................................................................................12 Using the Delegate tab............................................................................................................................13 Using the Badges tab...............................................................................................................................14 Using the Function Access tab.................................................................................................................14 Using the Quotas tab...............................................................................................................................15 Using the Alternate Locations tab...........................................................................................................17 Using the Print Track Devices tab............................................................................................................17 Testing the solution.................................................................................................................................17 Managing and generating a report.............................................................19 Generating reports..................................................................................................................................19 Scheduling reports..................................................................................................................................19 Troubleshooting.........................................................................................21 Firmware failure [9yy.xx].........................................................................................................................21 An application error about a missing bean on the home screen............................................................21 Profile server is not responding..............................................................................................................21 Unable to add new devices using LMC....................................................................................................21 “Out of Policy” error message still appears even after multiple tries to update the policy....................22 “Unsupported Device” error message appears when installing a badge reader to the printer..............22 “Unable to Read Badge Data” error message appears when swiping the badge...................................22 Print jobs released by the users do not appear in the print queue.........................................................22 An error has occurred when swiping the badge.....................................................................................23 Page count is inaccurate..........................................................................................................................23 Contents 3 Appendix....................................................................................................24 Notices.......................................................................................................40 Index..........................................................................................................41 Overview 4 Overview Use the application to print documents from a workstation to a central print queue. Print jobs that are sent from a computer, from the Web, or through e‑mail are held until the user deletes or prints them. Jobs that are not released after a specified period are automatically deleted. Users can also download mobile printing applications to send print jobs from their mobile devices. For more information on how to purchase the mobile application, contact your Lexmark sales representative. The solution also supports: • User authentication in order to use the standard functions of the printer. These functions include, copying, faxing, e‑mailing, and scanning to FTP and to a network. • Allowing another user (called a delegate) to release one user's print job. • Badge authentication, quota tracking, and usage tracking. • Sending print jobs using AirPrint. For more information on how to print using this solution, see the User’s Guide. For more information on how to print from your mobile device, see the Lexmark Mobile Printing User’s Guide. Overview 5 Supported printers e‑Task 4 printers • • • • MS610 MS810, MS812 MS911 MX410, MX510, MX511 • MX610, MX611 • MX710, MX711 • MX810, MX811, MX812 • MX910, MX911, MX912 e‑Task 3 printers • • • • • • • • • X548 6500 X746, X748 X792 e‑Task 2+ printers e‑Task 2 printers • X463, X464, X466 • X651, X652, X654, X656, X658 X950, X952, X954 • X734, X736, C748 • X860, X862, X738 C792 X864 C925 • T656 • • • • X644, X646 X772 X782 X850, X852, X854 • X940, X945 • T654 • W850 C950 • CS510 • CX410 • CX510 e‑Task printers1 • • • • • • • • • • • • • • • • • X642 X6202 X632, X642 printers X6342 X7522 X8202 X830, X8322 X9122 C520, C522, C524 C530, C532, C534 C732, C734, C736 C780, C782 C920 C935 E450 E460, E462 T640, T632, T644 T650, T652 W840 1 These printers do not support eSF applications used in hybrid solutions. 2 These printers may be identified as “C,” “T,” or “W” models in Lexmark Management Console. Note: For more information on the latest device and firmware level support, see the Readme file. Using Lexmark Management Console 6 Using Lexmark Management Console Accessing Lexmark Management Console 1 Launch Lexmark Management Console (LMC) from your Web browser using either of the following URLs: • http://hostname:9780/lmc • https://hostname/lmc where hostname is the host name or IP address of the computer on which the server is installed. Notes: • It may take several minutes to start all services when the server is first booted. If LMC cannot be accessed immediately after booting the system, then wait a few minutes, and then try again. • Cookies must be enabled on your Web browser in order to use LMC. • Adobe Flash Player 10 or later is required. If your Web browser settings do not allow ActiveX controls to run, then manually upgrade the plug‑in by visiting the Adobe Web site. 2 Type the administrator user name and password, and then click Login. Notes: • The default user name and password are both admin. • If LMC is configured to connect to an LDAP server, then any valid user name and password can be used. Configuring the application Changing the status of the server Print Management lets administrators control whether jobs are sent to the server from the load balancer. 1 Access Lexmark Management Console from your Web browser, and then click the System tab. 2 Select a server. 3 Click Set Online or Set Offline. Note: Set Offline still allows administrators to stay connected to the server. Configuring the application settings for your environment Note: Before changing the settings, contact Lexmark Help Desk to make sure that the change is appropriate and necessary. During the initial installation, your Lexmark Integration Specialist configures the settings of the solution to meet the needs of your environment. If you need to modify the settings because of user feedback or configuration changes within your environment, then do the following: 1 Access Lexmark Management Console from your Web browser, and then click the Solutions tab. 2 From the Solutions section, click PrintReleasev2. Using Lexmark Management Console 7 3 From the Tasks section, click Configuration, and then change the settings. 4 Click Apply. Adding printers to a device group When you expand to other departments or locations, you need to add devices to the solution. Before adding devices to the solution, make sure you have obtained licenses from your Lexmark Technical Program Manager. Typically, you need to add devices to the existing device group to have the same local settings as all other devices in the group. Creating groups also lets you better organize all your devices, such as by location, and modify different configurations in the local settings, such as Authentication Method, Print All Settings, and Keypad Only Device Settings. 1 Access Lexmark Management Console from your Web browser, and then click the Device Groups tab. 2 From the Device Groups section, click Add, and then type a name for your device group. Note: If you want to use the existing group, then select the name of your device. 3 From the Tasks section, select Discovery Profiles. 4 In the address field, type the IP address of the printer, and then click Add. Notes: • You can add only one IP address at a time. • Do not fill up any information in the fields unless that information is already configured on the printers that are added. 5 Click Discover. 6 From the Discovery section, select the Discover new devices only check box, and then click Discover. 7 Click Done. 8 To verify that your printer is successfully added, click Summary or Discovered Devices from the Tasks section. Configuring the home screen When new printers are added to the solution, you may need to configure the home screen if your printer is part of a new device group or if your printer is a different model from the previously configured printer. Because different device classes have different capabilities, a separate custom home screen must be configured for each device class. For a list of supported printers in each device class, see “Supported printers” on page 5. 1 Access Lexmark Management Console from your Web browser, and then click the Device Groups tab. 2 From the Device Groups section, select a device group you want to configure, and then click Home Screen from the Tasks section. 3 From the Home Screen section, select the type of printer you want to configure. Note: Make sure to select the Use this home screen as part of the device group’s policy check box. 4 If you have not configured your home screen, then select the number of buttons you want to appear on your home screen from the Layout menu. 5 Assign a button, action, and profile to each function. Using Lexmark Management Console 8 Function Action Profile Copy Copy + Profile CopyTrack Fax Fax + Profile Select either of the following • FaxTrackAnalog • FaxServerTrack Email Email + Profile EmailTrack Ftp Ftp + Profile Print Management Single Profile Print Release Scan to Network ScantoNetwork Single Profile Note: Unassigned buttons do not appear on the home screen. 6 Click Apply. Deploying applications to the printer Before using the solution, make sure that you have deployed the applications to the printer, and that you have configured the deployment and home screen settings of all supported applications. For more information on deploying the applications, see the Deployment White Paper that came with the solutions. 1 Access Lexmark Management Console from your Web browser, and then click the Device Groups tab. 2 From the Device Groups section, select Print Release. 3 From the Tasks section, select eSF Configuration, and then configure the deployment settings in the following order: • deviceusage • card reader drivers: keyboardreader, omnikey5427ckdriver, ominikeydriver • advancedprompt • badgeauth Note: The correct compatible eSF framework level and the recommended deployment order are installed by default. 4 If you want to change the deployment order, then click the up and down arrow buttons on the eSF Applications section. 5 If you want to remove the eSF applications from a policy update, then clear the check box that corresponds to each of the applications from the “Deploy to” menu on the eSF Configuration Settings section. 6 Click Save Settings. 7 From the Tasks section, click Policy Update > Update Policy. Notes: • Make sure to update the policy to successfully use the application. • The deployment can take from 1 to 2 minutes. • For more information on how to improve the policy update performance, see “Configuring chunk size for device discovery and policy updates” on page 9. 8 Click Done. Using Lexmark Management Console 9 Configuring Universal Configuration File (UCF) 1 Access Lexmark Management Console from your Web browser, and then click the Solutions tab. 2 From the Solutions section, select Print Releasev2. 3 From the Tasks section, select Security Setup Files, and then configure the settings. Use To BadgeAuth Create LDAP security building block. Notes: • This setting is compatible with eTask2 framework. • This setting is only used if LDAP is used for authentication. BadgeAuth2 • Configure LDAP security building block. • Set up an LDAP security template associated with BadgeAuth eSF applications and apply it to an access control. • Set up a badgeauth security template associated with BadgeAuth eSF applications and apply it to an access control. Notes: • This setting is compatible with eTask2+, eTask3, and eTask4 frameworks. • This setting is used if LDAP and badgeauth eSF application is used for authentication and configuring UCF, respectively. 4 If you want to specify a policy update to use the device group level of UCF, then select BadgeAuth2, and then clear Use Solution Configuration check box. 5 If you want to remove a configuration file from a policy update, then clear the check box that corresponds to each of the frameworks from the “Deploy to” menu. 6 Click Apply. Configuring chunk size for device discovery and policy updates When using three or more servers, reducing the chunk size increases the speed of device discovery and policy updates. 1 Access Lexmark Management Console from your Web browser, and then click the Services tab. 2 From the Services section, select General. 3 From the Tasks section, select Parameters. 4 In the ChunkSize field, enter a new value. Note: When using three or more servers, a value as low as 2 may be appropriate. 5 Click Apply. Scheduling cleanup tasks Lexmark Print Management provides many flexible features, including the capability for establishing total or color user quotas on a monthly or yearly basis, limiting function access by user or group, and managing temporary badges. Each feature requires scheduled tasks to run in order to update and clean up data periodically. Using Lexmark Management Console 10 If you are using quotas, then quotas must be reset in order to automatically delete data for the previous year and allow all users to start with new, full quotas. This task should be scheduled to run once a year on a schedule that works best for your business processes. For example, many schools run this task at the beginning of each school year. If you are using function access, you need to periodically update users’ group information to make sure that they are getting access to the functions granted to their user role. The frequency at which this task runs is at your discretion and may be dictated by how frequently users move around within groups in your environment. For temporary badges, it is important to reset the user information associated with the badges so that when the badge is assigned to a new user, the new user must re-register and cannot gain access to the previous user’s jobs. The frequency at which this task runs is at your discretion and may be dictated by how long you assign temporary badges. 1 Access Lexmark Management Console from your Web browser, and then click the System tab. 2 From the System section, select Schedule. 3 Click Add > Script > Next > None > Next. 4 Select the solution you want to configure and the script associated with your task. • ResetFAUserGroup—This lets you reset the function access limit of the group. • PrintDelete—This lets you automatically delete print jobs in a period of time. • GenerateCSV—This lets you generate report in a period of time. • TempBadgeDelete—This lets you delete temporary badge data. • ResetQuota—This lets you reset user quotas annually. • ResetUserGroup—This lets you update users that are already defined in the database to their current group. 5 Click Next. 6 From the “Choose a frequency” dialog, specify the start date and time and how often the cleanup occurs. 7 Click Finish. Managing Print Management 11 Managing Print Management Accessing Print Management Console 1 Launch Print Management Console (PMC) from your Web browser using either of the following URLs: • http://hostname:9780/printrelease/index.html • https://hostname/printrelease/index.html where hostname is the network address of the load balancer. 2 Type the administrator user name and password, and then click Login. Notes: • The default user name and password are both admin. • If PMC is configured to connect to an LDAP server, then type your LDAP user name and password. • PMC is supported only in Internet Explorer version 6 to Internet Explorer version 9. While in the console view, the active tab is highlighted in blue. The upper‑right corner shows the name of the user currently logged in. You can also manage the tabs and other features of PMC by clicking the image in the upper‑left corner. Tab Description Print Queue* This lets you view and manage all pending print jobs. RePrint Queue This lets you view and manage all printed and kept jobs. Delegates* This lets you view and manage all print delegates. Badges* This lets you view and manage all registered badges. Function Access This lets you view all users who perform certain functions (printing, copying, e‑mailing, faxing, and scanning to a network) of the printer. This also lets you manage function access at a group or user level. Quotas This lets you view the list of users and groups with the corresponding total page count of print jobs and the number of pages each user printed for the specified time. This also lets you manage quotas at a group or user level on a monthly or yearly basis. Alternate Locations This lets you view and manage printers to which print jobs can be released from. PrintTrack Devices This lets you add devices in order to record information about the printer with the print job data. * These tabs are active by default. Other tabs can be managed and activated by clicking the image in the upper‑left corner. Modifying information from the list 1 From the list, locate the entry you want to modify, and then click 2 Make necessary changes, and then click OK. in the Action column. Managing Print Management 12 Deleting entries from the list 1 From the list, locate the entry you want to delete, and then click in the Action column. 2 Click OK to confirm. Logging out from the console On the upper‑right corner of the page, click Logout. Using the Print Queue and RePrint Queue tabs The Print Queue tab lets you view all submitted print jobs that are not yet released or deleted. The RePrint Queue tab lets you view all submitted print jobs that were released at least once but not yet deleted. The list appears if the "Delete Printed Jobs After Specified Hours" option is set to a value greater than 0. Viewing and managing print queues 1 Access Print Management Console from your Web browser, and then click the Print Queue tab or the RePrint Queue tab. 2 In the Filter menu, select the appropriate data field, and then set a criteria for your search. 3 In the text field, type the word that defines your search, and then click Apply Filter. 4 View the following print job information. • Site—This shows the site code of the Print Management system. • User—This shows the Windows user ID who submitted the print jobs in the queue. • Job Name—This shows the file name of the print jobs in the queue. • Pages—This indicates the total number of pages of a print job in the queue. • Date Submitted—This indicates the date and time the print job was submitted. • Delegate—This shows the name of the user or group who has allowed to print the job. • Actions—This allows you to view job properties, delete, edit, delegate, or print a job in the queue. To view a specific print job, click with the following additional print job information: • Color—This indicates whether the job was printed in black and white or in color. • Duplex—This indicates whether the job was printed on one or both sides of the page. • Paper Size—This indicates the size of the paper set to a print job in the queue. 5 To sort the items in the column, click the column header. • —This sorts the column in ascending order. • —This sorts the column in descending order. Managing Print Management 13 Delegating print jobs 1 From the list, locate the print job, and then click in the Action column. 2 From the Delegate Job dialog, assign a delegate or delegate group, and then click OK. Releasing print jobs 1 Access Print Management Console from your Web browser, and then click the Print Queue tab or the RePrint Queue tab. 2 Locate the job you want to print, and then click the printer icon in the Actions column. 3 Type the printer address, and then click OK. Notes: • If the Multi‑Select feature is configured, then select the print jobs you want to print, and then click Print. You can configure Multi‑Select by clicking the image in upper‑left corner of the Print Management Console, and then modifying it in the Queue Tab Options section. • This feature allows you to print if the printer fails to authenticate the credentials or if the job needs to be released by a person other than a delegate. Using the Delegate tab A delegate is a person who is allowed to release another person's print job. For example, an administrative assistant might release print jobs submitted by an executive. The Delegates tab lets you view and manage individual delegates or delegate groups associated with a given user. You can designate a user as the delegate or as part of a delegate group for more than one person. However, you can designate only one delegate or delegate group to each user. Adding delegate groups 1 Access Print Management Console from your Web browser, and then click the Delegates tab > Add Delegate Group. Note: If the Add Delegate Group button does not appear, then click Manage Delegate Groups. 2 From the Add Group dialog, type the name of the group. 3 Type the Windows user ID, and then click Add. Note: You can add only one user ID at a time. 4 Click OK. Adding delegates 1 Access Print Management Console from your Web browser, and then click the Delegates tab > Add Delegate. Note: If the Add Delegate button does not appear, then click Manage Delegates. 2 From the Add Delegate dialog, type the name of the user. Managing Print Management 14 3 If you want to add an individual delegate, then select Single User, and then type the Window user ID. 4 If you want to add a delegate in a group, then select Delegate Group, and then select a group from the list. 5 Select the Update the delegate for existing print jobs check box. Note: If you do not select the check box, then the delegate is allowed only to release future print jobs. 6 Click OK. Using the Badges tab If badge authentication is going to be used, then configure the solution to allow users to register their badges when using the solution for the first time. The Badges tab lets you view badges that are registered for the solution. It also lets you modify badge information and add them manually. Registering badge IDs 1 Access Print Management Console from your Web browser, and then click the Badges tab > Add Badge. 2 From the Add Badge dialog, type the Windows user ID and the badge ID. Note: Make sure that the badge ID is mapped to the Windows user ID to get the correct print jobs the user submitted in the print queue. 3 Click Add. Adding temporary badge IDs 1 Access Print Management Console from your Web browser, and then click the Badges tab > Temporary Badges. 2 From the Temporary Badges dialog, type the temporary badge ID you want to add, and then click Add. Note: You can add only one badge ID at a time. 3 Click OK. Using the Function Access tab Managing the default user function access 1 Access Print Management Console from your Web browser, and then click the Function Access tab > Default User. 2 From the Default User dialog, select which printer functions the new user is allowed to access, and then click OK. Managing Print Management 15 Managing default group function access Make sure that you have enabled the group function access in the Configuration options in Print Management Console. 1 Click Manage Groups > Default Group. 2 From the Default Group dialog, select which printer functions the new user is allowed to access, and then click OK. Adding groups Before you can add a group, make sure to enable the group function access. 1 Access Print Management Console from your Web browser, and then click the Function Access tab > Add Group. Note: If the Add Group button does not appear, then click Manage Groups. 2 From the Add Group dialog, type the name of the group, and then select which printer functions the user is allowed to access. 3 Click OK. Adding users 1 Access Print Management Console from your Web browser, and then click Function Access > Add User. 2 From the Add User dialog, type the Windows user ID, and then select which printer functions the user is allowed to access. Note: If a group has been added, then select a group to which the user belongs. 3 Click OK. Using the Quotas tab The Quotas tab lets you view and manage groups' and users' print quotas. Viewing and managing quotas You can manage quotas on a monthly or yearly basis. When monthly quotas are used, the user will receive a new allocation of pages on the first day of each month. There is no carryover of unused pages from previous months. When quotas are tracked annually, the user gets a much larger allocation of pages at the first of each year. 1 Access Print Management Console from your Web browser, and then click the Quotas tab. 2 In the Filter menu, select the appropriate data field, and then set a criteria for your search. Note: The settings in the data field vary depending on the settings selected in the Quota View and Usage View menus. 3 In the text field, type the word that defines your search, and then click Apply Filter. 4 In the Quota View menu, select the impressions you want to view. • All Quota (T/C)—This shows the overall total number of pages a user can print or copy. • Total Quota—This shows the total number of pages a user can print or copy. Managing Print Management 16 • Color Quota—This shows the total number of pages a user can print or copy in color. 5 In the Usage View menu, select a period to view. • This Month • Last Month • Last 3 Months • Last 6 Months • Last 12 Months 6 To sort the items in the column, click the column header. • —This sorts the column in ascending order. • —This sorts the column in descending order. Adding groups You may choose to manage quotas at a group or user level. If group quotas are implemented, then a user’s quota would be established dependent on the Active Directory (AD) group to which they belong. For example, you may have an employee hierarchy where users in one group (ex. Marketing) would logically print more than users in another group (ex. Helpdesk). You could establish quotas specific to each group and, thus, users in each group will get the appropriate number of pages assigned. If you manage quotas at an individual user basis, then a default quota value will be established for all users as they are registered or entered. The administrator manages any individual quota changes, if needed. The group that corresponds to the AD group must be added manually. The group name must match the name in the AD group. 1 Access Print Management Console from your Web browser, and then click the Quotas tab > Add Group. Note: If the Add Group button does not appear, then click Manage Groups. 2 From the Add Group dialog, type the name of the group, and then set the following: • Total Quota—This is the total number of pages a user is allowed to print or copy. • Color Quota—This is the total number of pages a user is allowed to print or copy in color. Note: The individual user quota supercedes the group quota if both quotas are set for a user. 3 Click OK. Adding users to a group Clicking Manage Users lets you view the list of all users, the group to which each user belongs, and the number of pages each user printed for the specified time frame. By default, the quotas that appear are the total number of pages or color pages printed. You can modify the quota view and time frame by using the "Quota View" and "Usage View" filters. 1 Access Print Management Console from your Web browser, and then click the Quotas tab > Add User. Note: If the Add User button does not appear, then click Manage Users to return to the list of current users. 2 From the Add User dialog, type the Windows user ID, and then select the group to which the user belongs. 3 Click OK. Managing Print Management 17 Using the Alternate Locations tab Print Management lets users release print jobs using printers from other locations. This tab lets you view and manage these printers. Allowing users to release print jobs to another printer 1 Access Print Management Console from your Web browser, and then click the Alternate Locations tab > Add Alternate Locations. 2 From the Add Alternate Locations dialog, set the following: • Release IP—This is the IP address of the printer where the print job is submitted. • Alternate IP—This is the IP address of the printer where the print job is released. • Alternate Display Name—This is the name of the printer where the print job is released. • Alternate Model Name—This is the model name of the printer where the print job is released. • Alternate Device is Color—This indicates whether the printer where the print job is released prints in color. 3 Click OK. Using the Print Track Devices tab Tracking print jobs Lexmark Print Management lets administrators track users’ print jobs to devices that are not sent to the printer print queue. Jobs are still printed through a shared Windows print queue but directly to the printer instead of being held for release. If print jobs are being tracked to any devices, administrators must add the information in the Print Track Devices Tab to make sure that information about the printer gets stored with the print job data. This is completely optional, and users can still print from printers that are not configured. However, if not added, the model and device type (such as color or mono) will not be stored in the usage data. 1 Access Print Management Console, and then click the PrintTrack Devices tab > Add Print Track Device. 2 From the Add Print Track Device dialog, set the following settings. • Site—This is where the print job is released. • Address—This is the IP address of the printer where the print job is released. • Model Name—This is the model name of the printer where the print job is released. • Model Type—This is the model type of the printer where the print job is released. • Comment—This is an optional field where administrators can add information about the printer. 3 Click OK. Testing the solution After changing the configuration or adding devices to the device group, you need to configure a client workstation to make sure that print queueing is working properly. 1 Open the printer wizard. Managing Print Management 18 In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK > Add devices and printers In Windows 7 and Vista a Click > Run. b In the Start Search dialog, type control printers. c Click Add a printer > Add a network, wireless or Bluetooth printer. In Windows XP or earlier a Click Start > Run. b In the Run dialog, type control printers. c Click File > Add Printer. 2 Select the option that lets you connect to your network printer, and then type the destination folder where your printer is located. 3 Set the printer as default, and then select the option that lets you print a page, if prompted. 4 From the printer home screen, touch Print Release. 5 Select the print job that contains the test page, and then touch Print Selected. Managing and generating a report 19 Managing and generating a report Generating reports This lets you analyze usage trends across the user population. You can export the data from the usage tracking database to a .csv file that can be used in Excel or with some other reporting tool to analyze the data. This export can be configured to provide only data for a specific time frame. 1 Access Lexmark Management Console from your Web browser, and then click the System tab. 2 From the Systems section, select Reports. 3 From the Available Reports section, select PR ‑ Full Data Export, and then specify the reporting period. 4 Select the output format you want to generate. • PDF—This generates a report in PDF format. • CSV—This generates a report in Excel format. 5 If you want to save the exported tile, then do the following: a Select the Save To check box, and then click the button next to the “Save to” field. b Specify the path of the folder where you want to save the file, and then click OK. 6 If you want to send the report to an e‑mail address, then do the following: a Select the Email To check box, and then click the button next to the “Email to” field. b Specify the recipient of your e‑mail and other information, and then click OK. 7 Click Run Report. Scheduling reports 1 Access Lexmark Management Console from your Web browser, and then click the System tab. 2 From the System section, select Schedule, and then click Add. Note: If you want to modify the existing schedule, then select the scheduled task, and then click Edit. 3 From the “Choose task” dialog, select Report, and then click Next. 4 From the Available Reports section, select PR ‑ Full Data Export, and then specify the reporting period. 5 Select the output format you want to generate. • PDF—This generates a report in PDF format. • CSV—This generates a report in Excel format. 6 If you want to save the exported file, then do the following: a Select the Save To check box, and then click the button next to the “Save to” field. b Specify the path of the folder where you want to save the file, and then click OK. Managing and generating a report 20 7 If you want to send the report to an e‑mail address, then do the following: a Select the Email To check box, and then click the button next to the “Email to” field. b Specify the recipient of your e‑mail and other information, and then click OK. 8 Click Next. 9 From the “Choose the frequency” dialog, specify the start date and time and how often the generated report runs, and then click Finish. Troubleshooting Troubleshooting Firmware failure [9yy.xx] The firmware on the device needs to be updated. Contact Lexmark Help Desk for more information on the latest firmware update. An application error about a missing bean on the home screen Restart the Lexmark Solutions Application Server service on the LDD server. Profile server is not responding MAKE SURE THAT ALL REQUIRED LEXMARK SERVICES ON THE LDD LOAD BALANCER ARE RUNNING 1 From the LDD load balancer, navigate to: Settings > Control Panel > Administrative Tools > Services 2 Make sure that the following services are in a Started state: • Firebird Server ‑ Default Instance • Lexmark Solutions Backup and Restore Agent • Apache2 • Lexmark Solutions Apache Agent • Lexmark Solutions Web (or Protocol) • Adaptor • Lexmark Solutions License Manager MAKE SURE THAT LEXMARK SOLUTIONS APPLICATION SERVER IS RUNNING Restart the Lexmark Solutions Application Server service on the LDD server. Unable to add new devices using LMC MAKE SURE THAT YOUR PRINTER HAS SUFFICIENT LICENSES 1 From LMC, click the System tab, and then select Licenses. 2 Check if the licenses of your printer are added on the server and are not expired. Note: If you have not purchased licenses or if the licenses are expired, then contact your Lexmark Technical Program Manager. 21 Troubleshooting 22 “Out of Policy” error message still appears even after multiple tries to update the policy The licenses may not be configured to allow the number of devices in the group. Contact your Lexmark Technical Program Manager to determine the number of printers for which licensing was purchased. “Unsupported Device” error message appears when installing a badge reader to the printer MAKE SURE THAT THE APPROPRIATE DRIVER IS INSTALLED ON THE PRINTER If you do not know the driver that is required, then check another working printer in the environment or contact Lexmark Help Desk. “Unable to Read Badge Data” error message appears when swiping the badge MAKE SURE THE BADGE READER HAS THE CORRECT CONFIGURATION FILE If you do not know the required configuration file, then check another working printer in your environment or contact Lexmark Help Desk. Print jobs released by the users do not appear in the print queue MAKE SURE THAT THE LEXMARK UNIVERSAL PRINT DRIVER IS INSTALLED AND THE PORT IS CONFIGURED TO THE PRINT MANAGEMENT SERVER For more information, contact Lexmark Help Desk. MAKE SURE THAT THE DOCUMENT NAME AND THE USER ID ARE CORRECT AND THAT THE USER WAS NOT LOGGED IN USING A DIFFERENT USER ID WHEN PRINTING For more information, see “Viewing and managing print queues” on page 12. MAKE SURE THAT THE BADGE ID IS REGISTERED TO THE CORRECT USER ID For more information, see “Registering badge IDs” on page 14. Troubleshooting An error has occurred when swiping the badge MAKE SURE THAT THE BADGE ID IS REGISTERED TO THE PRINT MANAGEMENT CONSOLE For more information, see “Registering badge IDs” on page 14. RESTART THE PRINTER The card reader may be having issues that require the printer to be restarted. Page count is inaccurate MAKE SURE THAT THE PRINT JOBS ARE NOT SENT UNTIL THEY ARE FINISHED SPOOLING 1 From the printer folder, right‑click your printer, and then click Printer properties or Properties. 2 Click the Advanced tab, and then select the following check boxes: • Spool print documents so program finishes printing faster. • Start printing after last page is spooled. 3 Click OK. Note: Print Management page count tracking is for trending purposes only and is not designed for billing. 23 Appendix 24 Appendix Contacting Lexmark Help Desk When contacting Lexmark Help Desk, make sure that you have the following information to expedite handling of issues: • The PIN of your company, if provided. • The version of LDD your printer is currently connected to. To obtain the version, do the following: 1 Access Lexmark Management Console from your Web browser. 2 From the top section of the page, click About. • The version of the Print Management solution you are currently using. To obtain the version, do the following: 1 Access Lexmark Management Console from your Web browser. 2 Click the Solutions tab, and then select PrintReleasev2 in the Solutions section. 3 From the Tasks section, select Summary, and then find the version section. Understanding Print Management database fields Usage data field Description ID This is the unique ID referenced to a job. SITE This is where the job was submitted. USERID* This is the name of the user who submitted the job. This matches the Windows user ID. SUBMITIP This is the IP address of the printer where the job was submitted. PRINTJOBNAME This is the name assigned to a print job. SUBMITDATE The is the date and time the print job was submitted. FINALDATE This is the date and time the print job was released. FINALACTION* This indicates the job performed by the user. • • • • • • • FINALSITE P—This indicates that a print job was released. D—This indicates that a job was deleted. C—This indicates that a copy job was released. F—This indicates that a fax job was released. E—This indicates that an e‑mail job was released. T—This indicates that an FTP job was released. S—This indicates that a scan job was released to a network. This is the printer where the job was released. * Basic Print Management supports tracking for releasing and deleting of print jobs only. The solution tracks other standard printer functions if authentication is used to access the function and if you purchased the tracking option. Appendix 25 Usage data field Description NUMPAGES This is the number of pages a job contains. RELEASEIP This is the IP address of the printer where the job was released. RELEASEUSERID This is the name of the user or delegate who released the job. RELEASEMETHOD This indicates how a job was tracked, released, or deleted. PRINT T—This indicates that a print job was released outside of a Print Management queue. P—This indicates that a print job was released by a user. W—This indicates that a print job was released from Print Management Console (PMC). D—This indicates that a print job was released through a Print Management queue. COPY T—This indicates that a copy job was released from LMC. E‑MAIL T—This indicates that an e‑mail job was released from LMC. FAX T—This indicates that a fax job was released from LMC. S—This indicates that a fax job was released through a fax feature of the printer. R—This indicates that a fax job was submitted through a fax feature of the printer. FTP T—This indicates that an FTP job was released through an FTP. SCAN TO NETWORK T—This indicates that a scan job was sent to a network. DELETE W—This indicates that a print job was deleted from PMC. U—This indicates that a print job was deleted from the printer. A—This indicates that a print job was automatically deleted from the queue or has expired. PRINTJOBCOLOR This shows whether a job was printed in color or in black and white. • Y—This indicates that a job was printed in color. • N—This indicates that a job was printed in black and white. PRINTJOBDUPLEX This shows whether a job was printed on one or both sides of the page. • S—This indicates that a job was printed on one side of the page. • N—This indicates that a job was printed on both sides of the page. PRINTJOBPAPERSIZE This indicates the size of the paper used for the print job. RELEASEMODEL This is the model name of the printer for the print job. * Basic Print Management supports tracking for releasing and deleting of print jobs only. The solution tracks other standard printer functions if authentication is used to access the function and if you purchased the tracking option. Appendix 26 Usage data field Description RELEASEMODELTYPE This indicates the type of printer used for the print job. • C—This indicates that the job was printed using a color printer. • M—This indicates that the job was printed using a mono printer. • U—This indicates that the job was printed using an unknown printer. RELEASEHOSTNAME This indicates the IP address of the printer where the job was released. DESTINATION This is where e‑mail and fax jobs were sent. PROFILE This shows the profile executed to complete the job. CUSTOM1 This refers to the additional information from a defined LDAP attribute. CUSTOM2 CUSTOM3 * Basic Print Management supports tracking for releasing and deleting of print jobs only. The solution tracks other standard printer functions if authentication is used to access the function and if you purchased the tracking option. Solutions Setting Index Item Can be local Values Description Site YThis is the descriptor for the name of the site tracked in a print job. Typically, this is used only when the solution is used across customer locations. User Authentication Y Provided by Device* This determines the method used for authenticating user IDs. Badge Badge with Database Lookup Badge with LDAP Lookup PIN with Database Lookup PIN with LDAP Lookup Userid Only Userid/Password Custom Notes: • If Badge Auth eSF or PKI/CAC application is installed and used, then set it to Provided by Device. • Database Lookup setting is used if the badges or PIN values are stored in the database tables. • Active Directory or LDAP is used for LDAP options. • Userid/Password and Userid Only require users to enter their credentials in the printer control panel. • Custom refers to a custom authentication script. Y This refers to the item that is in the local solutions settings and can be defined per printer group. * This refers to the default value of a setting. Appendix Item Alternate Badge Login 27 Can be local Y Values Description Disabled This is an authentication method where the badges are the primary login and the users are allowed to enter their credentials manually. Userid/Password* PIN with Database Lookup PIN with LDAP Lookup Disabled* Register New Badge Users Note: This method does not work if Badge Auth eSF is installed. This allows users to enter their LDAP credentials, if prompted, to register their badges for the first time. Enabled Note: This setting does not work if Badge Auth eSF is installed. Badge Prompt Please Swipe Your Badge* This shows the message displayed on the screen before the users enter their credentials. Note: This setting does not work if Badge Auth eSF is installed. Touchscreen ‑ Print All Y Keypad Only ‑ Job Release Y Keypad Only ‑ User Options* Y Keypad Only ‑ Print All Y Job Display Order Disabled* This allows users to select the “Print All” option. Enabled Note: This setting applies only to touch‑screen printers. User selects from the list* Print all jobs This determines whether a user is allowed to scroll and select a print job or to print all print jobs after authenticating. Print Only* This allows users to selectively delete a print job. Print and Delete Note: This setting applies only to non‑touch‑screen printers. Disabled* This allows users to select all print jobs. Enabled Note: This setting applies only to non‑touch‑screen printers and if “Keypad Only ‑ Job Release” is set to User selects from the list. Date Printed (Descending)* This determines whether print jobs are displayed in descending or ascending order. Date Printed (Ascending) Job Print Order Directory for Print Jobs Date Printed (Ascending) This determines whether released print jobs are displayed in descending or ascending order. This is where print jobs were held or saved. Date Printed (Descending)* c:\lexmark\printrelease* Username for Print Job Directory This is the name of the user granted with read and write privileges to the directory specified in Directory for Print Jobs. Note: If a domain account is used, then the user name is written as . Y This refers to the item that is in the local solutions settings and can be defined per printer group. * This refers to the default value of a setting. Appendix Item 28 Can be local Values Description Password for Print Job Directory This is the password assigned to the user granted with read and write privileges to the directory specified in Directory for Print Jobs. Directory for Encrypted Print Jobs c:\lexmark\printrelease* This is where encrypted print jobs are saved. The administrator uses PrintCryption or smart cards to encrypt the print jobs. Job Encryption Method Device Certificate* User Certificate This indicates the certificate used to decrypt encrypted print jobs before the jobs are released. • Select Device Certificate if PrintCryption is used. • Select User Certificate if smart cards are used. Delete Unprinted Jobs After Specified Hours 1–168 Delete Printed Jobs After Specified Hours 1–24 10* 0* This indicates the number of hours the printer waits before a print job is deleted. This indicates the number of hours the printer waits before a released and kept job for reprinting is deleted. Notes: • 0 disables reprinting. • Any value from 1 to 24 enables reprinting. Function Access Disabled* By Userid This determines whether certain printer functions are accessed by user or group. By Group User Quotas Disabled* By Userid By Group Quota Duration Monthly* Yearly Default User Total Quota Default User Color Quota Default User Allow Yes* 0* 0* No Quota for Group Members By Group* By User This determines the number of quota a user or group is set for print and copy job. This determines whether quotas are measured on a monthly or yearly basis. This indicates the initial number of pages the user is allowed to print or copy. This indicates the initial number of pages the user is allowed to print or copy in color. This indicates whether a user is allowed to print in color. This determines if an administrator can override the quotas for individual users or all users in a group. Note: This setting only applies when User Quotas is set to By Group. Y This refers to the item that is in the local solutions settings and can be defined per printer group. * This refers to the default value of a setting. Appendix Item 29 Can be local Show Copy Quota Remaining Values Description Never* This determines whether users are notified of their remaining allowable number of times to copy. Before Copy Job After Copy Job Reset All Totals* Reset Quotas Remove All users This determines whether to reset the quotas or remove the users from the quota table. Note: This setting works only if the ResetQuotas script is configured. Disabled* Alternate Release Locations Enabled This determines whether a user is allowed to release a job to another printer. Enable Printing from Unix/Novell Yes No* This determines whether a user can perform advanced processing of the incoming jobs released from a Unix, Linux, OSX, or Novell print queue environment. LDAP Server This is the LDAP server used for authentication. LDAP Port 389* This indicates the network port used by the LDAP server. 636 3268 3269 LDAP Use SSL Yes No* • • • • 389 is the standard LDAP port 636 is the standard LDAP port with SSL 3268 is the Global Catalog 3269 is the Global Catalog with SSL This determines whether Print Management uses SSL when querying LDAP. LDAP Login Username This is the user ID used when logging in to the LDAP server. LDAP Login Password This is the password used when logging in to the LDAP server. LDAP Userid Type Principal Name* Distinguished Name This is the user ID format used for LDAP login credentials. This indicates the domain name used in LDAP. LDAP Principal Domain LDAP Search Base Note: This domain name is used when LDAP Userid Type is set to Principal Name. Y This is the LDAP search base used with LDAP queries. LDAP Use Advanced Config File Yes This specifies whether the LDAP system requires LDD to use an Advanced Config File. LDAP Userid Attribute No* This is the name of the LDAP field containing the user IDs. Y This refers to the item that is in the local solutions settings and can be defined per printer group. * This refers to the default value of a setting. Appendix Item LDAP Badgeid Attribute 30 Can be local Values Description This is the name of the LDAP field containing the badge numbers. Note: This setting is required if User Authentication is set to Badge with LDAP Lookup. LDAP PinID Attribute This is the name of the LDAP field containing the PIN numbers. Note: This setting is required if User Authentication is set to PIN with LDAP Lookup. LDAP Email Attribute mail* This is the name of the LDAP field containing users’ e‑mail addresses. Note: This setting is required if any of the advanced e‑mail features is used. LDAP Home Directory Attribute homeDirectory* This is the name of the LDAP field containing users’ home directories. Note: This setting is required if Scan to Network profile and destination settings are configured in User’s Home Directory. LDAP Custom Attribute 1 This setting is used only when users have additional LDAP attributes in tracked usage data. Copy ‑ Return to Copy Screen Yes This determines whether the printer allows users to return to the copy home screen after a copy job completes. Copy ‑ Warning Threshold 0 ‑ 999 LDAP Custom Attribute 2 LDAP Custom Attribute 3 No* This indicates the number of copies that a user requires to confirm before the copy job was released. Notes: • 999 is the factory default setting. • 0 disables this feature. Copy ‑ Copy Center Threshold This determines the number of pages allowed on a single copy job. Notes: • If the number of pages exceeds the maximum, then a prompt informing users to use the Copy Center appears, and then the users can not proceed with the copy job. • 0 is the factory default setting. Y This refers to the item that is in the local solutions settings and can be defined per printer group. * This refers to the default value of a setting. Appendix Item 31 Can be local Values Copy Center Error Message Email ‑ From Source LDAP* Description This shows an error message when the number of This job is too large to be processed pages exceeds to the maximum number of pages set on this device. It must be sent to the in Copy ‑ Copy Center Threshold. Copy Center.* Database This indicates what e‑mail address to use when sending an e‑mail from a printer. Device Notes: • LDAP and Database use the user’s e‑mail address. • Device uses the e‑mail address configured in the printer e‑mail settings. Email ‑ User can only send to self Yes Email ‑ Send User a copy Yes* Email ‑ Track Destination Yes Email ‑ Send Thru MFP* No* No No* Server Email ‑ Return to Email Screen Yes Email ‑ Maximum Attachment Size No* This determines whether users send e‑mails to themselves or to any other e‑mail addresses. This determines whether users receive a copy of e‑mail jobs released. This determines whether to track the e‑mail addresses in the “TO” field every time an e‑mail job completes. This determines whether the user sends an e‑mail from a printer or an LDD server. This determines whether the printer allows users to return to the e‑mail home screen after an e‑mail job completes. This determines the maximum size of the file in megabyte a user can attach to an e‑mail. Notes: • 0 is the factory default setting. Setting it to 0 disables the checking of the attachment. • If the size of the file exceeds the maximum, then the user can not proceed with the e‑mail job. Email ‑ Maximum Size Error Message Fax ‑ Track Destination Yes The attachment exceeds the maximum allowed size set by your email system; the email cannot be sent.* No* This shows an error message when the size of the file exceeds to the maximum size set in Email ‑ Maximum Attachment Size. This determines whether the printer tracks fax destination numbers every time a fax job completes. Y This refers to the item that is in the local solutions settings and can be defined per printer group. * This refers to the default value of a setting. Appendix Item 32 Can be local Scan to Network ‑ Destination Values Description User’s Home Directory* This determines the type of destination path when scanning to a network. File Share File Share + Userid File Share + LDAP Attribute Database Lookup Scan to Network ‑ File Share This specifies the destination path from any of the File Share options set in Scan to Network ‑ Destination. Scan to Network ‑ Subfolder This specifies the network destination subfolder. Scan to Network ‑ Create Directory No* This determines whether the printer automatically creates a directory if the network destination path set by the user does not exist. Scan to Network ‑ Authentication Y Yes ‑ Create Only Yes ‑ Create and Set Permissions User Service Account* Prompt User for Password This specifies what type of authentication the printer does when scanning to a network. Scan to Network ‑ Domain This determines the network domain used when scanning to a network. Scan to Network ‑ Userid This determines the name of the user who sends the job to a network. Note: This setting only applies if Scan to Network ‑ Authentication is set to Use Service Account. Scan to Network ‑ Password This determines the password assigned to the user who sends the job to a network. Note: This setting only applies if Scan to Network ‑ Authentication is set to Use Service Account. Scan to Network ‑ Default Filename Scan to Network ‑ Append Timestamp Yes* Scan to Network ‑ Prompt to Scan More Scan* No Yes No* This specifies the name of the document sent to a network. This determines the date and time appended to a document when sent to a network. This determines whether the user chooses to scan again after scanning to a network completes. Note: No lets users to return to the scan to network home screen. Track Device Hostname Print ‑ Duplex Check for Page Counts Yes* No Disabled Enabled* This determines whether the printer host name or IP address is recorded with the usage data. This determines whether to record the printer performing the advanced checking of jobs printed on both sides of the page. Y This refers to the item that is in the local solutions settings and can be defined per printer group. * This refers to the default value of a setting. Appendix Item 33 Can be local Print File Operations Values Description Use Standard Method* This determines whether the printer saves the file in a standard or alternate method. Use Alternate Method Use Device Usage for Print Stats Yes No* This determines whether to use the printer to track print jobs. Note: Setting this to Yes lets LDD not to record print jobs to usage data. User Server Time for Device Usage Yes No* This determines whether the printer time is used for usage data. Note: No lets you record LDD server time for usage data. Job Separator Y Disabled* Enabled Show Print Status Disabled Enabled* This determines whether the printer places a sheet of paper between pages. This lets you show a status message on the screen when printing a job. Y This refers to the item that is in the local solutions settings and can be defined per printer group. * This refers to the default value of a setting. Understanding standard reports Usage by device (PR_DeviceUsageReport.jasper) Report field Description Device IP The IP address of the printer where you released the job Output Volume (Total) The total number of print and copy jobs released Print (Total) The total number of print jobs released Print (Color) The total number of jobs printed in color Print (Mono) The total number of jobs printed in black and white Print (Duplex) The total number of jobs printed on both sides of the paper Copy The total number of copy jobs released Email The total number of e‑mail jobs released Fax The total number of fax jobs released Scan The total number of jobs sent to a network FTP The total number of jobs sent to an FTP address Appendix 34 Usage by device host name (PR_DeviceUsageReport_Hostname.Jasper) Note: The host name is obtained through DNS query. If the host name is not configured in DNS, then the IP address will be used as substitute. Report field Description Device Name The name of the printer where you released the job Output Volume (Total) The total number of print and copy jobs released Print (Total) The total number of jobs printed Print (Color) The total number of jobs printed in color Print (Mono) The total number of jobs printed in black and white Print (Duplex) The total number of jobs printed on both sides of the paper Copy The total number of copy jobs released Email The total number of e‑mail jobs released Fax The total number of fax jobs released Scan The total number of jobs sent to a network FTP The total number of jobs sent to an FTP address Usage by device IP address and model name (PR_DeviceUsageReport_IPModel.jasper) Report field Description Device IP The IP address of the printer where you released the job Model The model name of the printer where the users released the job Output Volume (Total) The total number of print and copy jobs released Print (Total) The total number of print jobs released Print (Color) The total number of jobs printed in color Print (Mono) The total number of jobs printed in black and white Print (Duplex) The total number of jobs printed on both sides of the paper Copy The total number of copy jobs released Email The total number of e‑mail jobs released Fax The total number of fax jobs released Scan The total number of jobs sent to a network FTP The total number of jobs sent to an FTP address Appendix 35 Usage by device IP address, model name, and model type (PR_DeviceUsageReport_IPModelType.jasper) Report field Description Device IP The IP address of the printer where you released the job Model The model name of the printer where you released the job Output Volume (Total) The total number of print and copy jobs released Print (Total) The total number of print jobs released Print (Color) The total number of jobs printed in color Print (Mono) The total number of jobs printed in black and white Print (Duplex) The total number of jobs printed on both sides of the paper Copy The total number of copy jobs released Email The total number of e‑mail jobs released Fax The total number of fax jobs released Scan The total number of jobs sent to a network FTP The total number of jobs sent to an FTP address Detailed print report by user (PR_DetailPrintReportByUser.jasper) Group header User The name of the user who released the print job Total Print The total number of pages printed Report field Description Device Address The IP address of the printer where you released the print job Print Job Name The name of the print job defined by the submitting system and extracted from the print job header Print (Total) The total number of print jobs released Color Determines whether a job is printed in color Duplex Determines whether a job is printed on both sides of the paper Paper Size The size of the paper selected at the time the print job was released Detailed print report by host name (PR_detailPrintReportByUser_Hostname.jasper) Group header User The name of the user who released the job Total Print The total number of pages printed Appendix 36 Report field Description Hostname The host name of the printer where you released the job Print Job Name The name of the print job defined by the submitting system and extracted from the print job header Print (Total) The total number of print jobs released Color Whether a job is printed in color Duplex Whether a job is printed on both sides of the paper Paper Size The size of the paper selected at the time the job was released Detailed print report by printer IP address, model name, and model type (PR_detailPrintReportByUser_ IPMMT.jasper) Group header User The name of the user who released the print job Total Print The total number of pages printed Report field Description Device IP The IP address of the printer where you released the print job Model The model name of the printer where you released the print job Model Type The model type of the printer where you released the print job Print Job Name The name of the print job defined by the submitting system and extracted from the print job header. Print (Total) The total number of print jobs released Color Determines whether a job is printed in color Duplex Determines whether a job is printed on both sides of the paper Paper Size The size of the paper selected at the time the print job was released Detailed print report by printer IP address and model type (PR_detailPrintReportByUser_ IPModelType.jasper) Group header User The name of the user who released the print job Total Print The total number of pages printed Report field Description Device IP The IP address of the printer where you released the print job Model Type The model type of the printer where you released the print job Print Job Name The name of the print job defined by the submitting system and extracted from the print job header Appendix 37 Report field Description Print (Total) The total number of print jobs released Color Determines whether a job is printed in color Duplex Determines whether a job is printed on both sides of the paper Paper Size The size of the paper selected at the time the print job was released Color or mono printing report by user (PR_ColorMonoByUser.jasper) Report field Description User The name of the user who released the print job Print (Total) The total number of print jobs released Print (Mono) The total number of jobs printed in black and white Print (Color) The total number of jobs printed in color Usage report defined in Custom1 field (PR_[custom1]UsageReport.jasper) Group header Custom1 The variable name defined as attribute for grouping users in LDAP database Report field Description User The name of the user who released the job Copy The total number of copy jobs released Email The total number of e‑mail jobs released Fax The total number of fax jobs released Print (Total) The total number of print jobs released Print (Mono) The total number of jobs printed in black and white Print (Color) The total number of jobs printed in color Print (Duplex) The total number of jobs printed on both sides of the paper Single‑sided or two‑sided printing report by user (PR_simplexDuplexByUser.jasper) Report field Description User The name of the user who released the job Print (Total) The total number of print jobs released Print (Simplex) The total number of jobs printed on one side of the paper Print (Duplex) The total number of jobs printed on both sides of the paper Appendix 38 Top or bottom 20 users report by print count (PR_top20PRINTUser.jasper or PR_bottom20PRINTUser.jasper) Report field Description User The name of the user who released the print job Print (Total) The total number of print job a user released % of Total The percentage of print job a user released against the total number of print job all users released Top or bottom 20 users report by copy count (PR_top20COPYUser.jasper or PR_ bottom20COPYUser.jasper) Report field Description User The name of the user who released the copy job Page Count (Total) The total number of copy job the user released % of Total The percentage of copy job a user released against the total number of copy job all users released Top or bottom 20 users report by e‑mail count (PR_top20EMAILUser.jasper or PR_bottom20EMAILUser.jasper) Report field Description User The name of the user who released the e‑mail job Page Count (Total) The total number of e‑mail job a user released % of Total The percentage of e‑mail job a user released against the total number of e‑mail job all users released Top or bottom 20 users report by scan to network count (PR_top20SCANUser.jasper or PR_ bottom20SCANUser.jasper) Report field Description User The name of the user who sent the scan job to a network Page Count (Total) The total number of scan job the user sent to a network % of Total The percentage of scan job a user sent to a network against the total number of scan job all users sent to a network Appendix 39 Top or bottom 20 users report by fax count (PR_top20FAXUser.jasper or PR_ bottom20FAXUser.jasper) Report field Description User The name of the user who released the fax job Page Count (Total) The total number of fax job the user released % of Total The percentage of fax job a user released against the total number of fax job all users released Deleted pages report by user (PR_pageDeletedByUser.jasper) Report field Description User The name of the user who deleted the jobs Page Count (Total) The total number of all deleted jobs Deleted User The total number of jobs the user deleted Deleted System The total number of jobs the system automatically deleted % of Total The percentage of jobs the user and the system deleted against the total number of all deleted jobs Notices 40 Notices Edition notice November 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility. For Lexmark technical support, visit http://support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com. © 2014 Lexmark International, Inc. All rights reserved. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. GOVERNMENT END USERS The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Index 41 Index Symbols “Out of Policy” error message still appears even after multiple tries to update the policy troubleshooting 22 “Unable to Read Badge Data” error message appears when swiping the badge troubleshooting 22 “Unsupported Device” error message appears when installing a badge reader to the printer troubleshooting 22 A accessing Lexmark Management Console 6 accessing Print Management Console 11 adding delegate groups 13 adding delegates 13 adding groups 16 function access 15 adding printers to a device group 7 adding temporary badge IDs 14 adding users function access 15 adding users to a group 16 function access 15 allowing users to release print jobs to another printer 17 alternate locations configuring 17 application settings configuring 6 applications deploying 8 B badge IDs registering 14 bottom 20 users report by copy count understanding standard report 38 bottom 20 users report by e‑mail count understanding standard report 38 bottom 20 users report by fax count understanding standard report 39 bottom 20 users report by print count understanding standard report 38 bottom 20 users report by scan to network count understanding standard report 38 detailed print report by model type understanding standard report 36 detailed print report by user understanding standard report 35 device groups adding printers to 7 discovery configuring chunk size 9 C E changing the status of the server 6 chunk size configuring 9 cleanup tasks scheduling 9 color printing report by user understanding standard report 37 configuring chunk size for device discovery and policy updates 9 configuring the application settings for your environment 6 configuring the home screen 7 contacting Lexmark Help Desk 24 error that occurred when swiping the badge troubleshooting 23 D delegate groups adding 13 delegates adding 13 delegating print jobs 12 deleted pages report by user understanding standard report 39 deleting entries 11 deploying applications using UCF files 8 deploying applications to the printer 8 detailed print report by host name understanding standard report 35 detailed print report by IP address understanding standard report 36 detailed print report by model name understanding standard report 36 F firmware failure [9yy.xx] 21 G generating reports 19 group quotas setting 16 groups adding 15, 16 adding users to 16 H home screen configuring 7 I improving performance configuring chunk size 9 L Lexmark Management Console accessing 6 logging out 11 M managing group quotas 15 managing groups default function access 14 function access 15 managing print queues 12 managing user quotas 15 Index managing users default function access 14 missing bean on the home screen 21 modifying entries 11 mono printing report by user understanding standard report 37 N notices 40 O overview 4 Print Management Console 11 P page count is inaccurate troubleshooting 23 policy updates configuring chunk size 9 print jobs releasing 13 releasing to another printer 17 tracking 17 print jobs released by the users do not appear in the print queue troubleshooting 22 Print Management Console accessing 11 overview 11 Print Management database fields understanding 24 printers adding to a device group 7 printers supported 5 profile server is not responding troubleshooting 21 R registering badge IDs 14 releasing print jobs 13 reports generating 19 scheduling 19 S scheduling cleanup tasks 9 scheduling reports 19 server status changing 6 42 setting group quotas 16 setting the default function access 14 single‑sided (simplex) printing report by user understanding standard report 37 solutions setting index 26 supported printers 5 T temporary badge IDs adding 14 testing the solution 17 top 20 users report by copy count understanding standard report 38 top 20 users report by e‑mail count understanding standard report 38 top 20 users report by fax count understanding standard report 39 top 20 users report by print count understanding standard report 38 top 20 users report by scan to network count understanding standard report 38 tracking print jobs 17 troubleshooting error that occurred when swiping the badge 23 firmware failure [9yy.xx] 21 missing bean on the home screen 21 page count is inaccurate 23 print jobs released by the users do not appear in the print queue 22 profile server is not responding 21 unable to add new devices using LMC 21 “Out of Policy” error message still appears even after multiple tries to update the policy 22 “Unable to Read Badge Data” error message appears when swiping the badge 22 “Unsupported Device” error message appears when installing a badge reader to the printer 22 two‑sided (duplex) printing report by user understanding standard report 37 U unable to add new devices using LMC troubleshooting 21 understanding Print Management database fields 24 understanding standard report bottom 20 users report by copy count 38 bottom 20 users report by e‑mail count 38 bottom 20 users report by fax count 39 bottom 20 users report by print count 38 bottom 20 users report by scan to network count 38 color printing report by user 37 deleted pages report by user 39 detailed print report by host name 35 detailed print report by IP address 36 detailed print report by model name 36 detailed print report by model type 36 detailed print report by user 35 mono printing report by user 37 single‑sided (simplex) printing report by user 37 top 20 users report by copy count 38 top 20 users report by e‑mail count 38 top 20 users report by fax count 39 top 20 users report by print count 38 top 20 users report by scan to network count 38 two‑sided (duplex) printing report by user 37 usage by device 33 usage by device host name 34 usage by device IP address 34, 35 usage by device model name 34, 35 usage by device model type 35 usage report defined in Custom1 field 37 Index usage by device understanding standard report 33 usage by device host name understanding standard report 34 usage by device IP address understanding standard report 34, 35 usage by device model name understanding standard report 34, 35 usage by device model type understanding standard report 35 usage report defined in Custom1 field understanding standard report 37 users adding 15 using UCF files deploying applications 8 V viewing and managing print queues 12 viewing and managing quotas 15 viewing group quotas 15 viewing print queues 12 viewing user quotas 15 43
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.4 Linearized : Yes XMP Toolkit : Adobe XMP Core 4.2.1-c043 52.372728, 2009/01/18-15:08:04 Format : application/pdf Description : Print Management version 2.3.15 Title : Administrator's Guide Creator : Lexmark International, Inc. Producer : Acrobat Distiller 9.5.5 (Windows) Keywords : v26382905 Creator Tool : AH Formatter V5.3 MR1 (5,3,2011,0610) for Windows Modify Date : 2014:10:30 00:47:44-04:00 Create Date : 2014:10:30 00:47:44-04:00 Document ID : uuid:f37e8704-819d-47a6-98bd-5ea5b76f3828 Instance ID : uuid:c1f86eba-871f-4488-8ea3-7a3f8f20b5b2 Page Mode : UseOutlines Page Count : 43 Author : Lexmark International, Inc. Subject : Print Management version 2.3.15EXIF Metadata provided by EXIF.tools