Normandale Continuing Education Course Schedule P1842 NCC Wtr2014 LR
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NORMANDALE.EDU | 952-358-8343
continuing education
normandale
enrich your organization
computers and technology
WINTER/SPRING
2014
explore languages
healthcare and medical
expand your career
integrative healthcare and wellness
Sebastian Joe’s manager,
Greg Hefferan, scoops up
new leadership skills
through the Supervision &
Management Certificate.
Discover New Possibilities
2014 begins! It is a great time to look forward, clarify intentions and frame
goals for the year. We seek ways to feel healthy, emotionally fulfilled,
personally successful and connected within our communities. When we take
time to learn, we invest in ourselves. When we expand our insights and honor
our talents, we invest in our future.
This schedule is filled with courses and programs designed to inspire and
prepare you to reach your aspirations, professionally and personally.
Explore Career Opportunities
If you are in the middle of a job search or unsure about the direction of your
career, take a look at the many events designed to connect you to new
opportunities and professional networks…many are FREE.
Change Summit
page 4
New World of Work
page 65
Healthcare Information Technology
page 32
Healthcare Careers
page 69
Enhance Workplace Skills
Businesses leaders value employees who can lead teams and facilitate change.
Employers know that new thinking fosters growth, satisfies customers and
improves overall competitiveness.
The Failure Forum
page 5
Certified ScrumMaster
page 16
Change Agent Certification
page 5
Delivering greater customer service and building brand value are the hallmarks
of competitive advantage. There is an increasing need for employees who can
apply customer research and analytical tools to enhance the customer
experience, communications and business strategies.
CX: Customer Experience
page 11
Google Analytics
page 12
Customer Centric Communication
page 10
Embrace Health and Wellness
Utilizing the holistic principles of energy, balance and wellness are known to
enhance our health. They also cultivate natural vigor that helps us obtain
greater clarity, boost productivity in our work and feel contented.
Ayurveda Certificate
page 35
Energy Medicine
page 42
Reflexology
page 54
Whether you’re looking to renew your career, advance your professional skills
or enhance your wellbeing, Normandale Continuing Education can help you
achieve your goals. Call us at 952-358-8343, we’re here to help.
Learning for Individuals, Teams and Organizations
table of contents
enrich your organization | pages 2 – 19
Business Acumen
Change Management
Supervision
Human Resources
Business Communication
Customer Experience
Marketing
Agile and Scrum
Quality and Six Sigma
Project Management
computer and technology | pages 20 – 29
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
QuickBooks
Microsoft Access
SQL – Structured Query Language
Organization and Efficiency
Graphic and Web Design
Web Development
Information Technology
healthcare and medical | pages 30 – 33
Medical Careers
Healthcare Information Technology
Nursing and Certifications
integrative health and wellness | pages 34 – 57
Aromatherapy
Ayurveda
Herbalism
Homeopathy
Hypnosis
Nutrition and Diet
Energy Medicine - Reiki - Healing Touch
Emotional Freedom Techniques
Sound Healing
Light Energy
Self Mastery
Feng Shui
Healing Arts Business Practices
Creativity and Personal Development
Stress Management and Meditation
Movement and Body Work - Yoga
Qigong and Tai Chi
explore languages | pages 58 – 62
American Sign Language
Hebrew
Japanese
Chinese
Spanish
Italian
French
English Speaking
expand your career | pages 64 – 67
Entrepreneurship
Career Assessments
Global Career Development Facilitator
Educators
Training and Development
Cover story,
page 6
registration | page 68
http://normandale.augusoft.net | Winter/Spring 2014 1
enrich your organization
Business Acumen
Managing Ambiguity:
Navigating Gray in a Black and White World
In a constantly changing work environment, the ability to navigate
ambiguous situations is an underappreciated skill. While it might
be nice to have black-and-white answers, today’s complexity and
sophistication creates a whole world of gray. You will learn the tools
necessary to create shared agreement and avoid miscommunication.
.4 CEU, $99, INSTR: Ellen Hinrichs
Class ID: 32551
Tue, 4/29/14
8:30am – 12:30pm
RM: P1840
Negotiation: Get What You Want
NEW
Negotiation is a key skill for success in business and everyday life.
Knowing strategies to clarify what you want and how to prioritize
needs will ensure you get more of what’s essential. Work with a pro
to learn how to plan, implement and win in the bargaining process.
Save time, grow your business network and gain confidence when
dealing with even the shrewdest of deal-makers. Invest in these skills
now and reap a lifetime of rewards. See the website for more
information. 1.6 CEU, $195, INSTR: Julia King Tamang
Class ID: 32267
Online class – 3/3/14 – 3/28/14
Class ID: 32268
Online class – 5/5/14 – 5/30/14
Working with Difficult People
Dealing with difficult people in the workplace can be exhausting,
irritating and overwhelming. Prepare yourself with skills and strategies
to cope with challenges effectively and appropriately. Create a
personal plan to improve interactions and concentrate on your own
performance and results. .4 CEU, $99, INSTR: Ellen Hinrichs
“According to a 2013
study from Brother
Corporation, the
average US worker
loses 76 hours per
year as a result of
disorganization and
inefficiency. This
equates to an
estimated $177
billion loss to
organizations.”
Class ID: 32542
Thur, 5/29/14
8:30am – 12:30pm
RM: P1842
Managing Time, Workload, and Responsibilities
Time is the common equalizer. This course will expose common
time wasters and brainstorm effective methods to eliminate the
waste. Discover tools and methods to manage your workload most
effectively and efficiently. .4 CEU, $99, INSTR: Ellen Hinrichs
Class ID: 32541
Tue, 5/13/14
8:30am – 12:30pm
RM: P1840
Fundamentals of Agile Development
See page 16 for course description.
CX: Customer Experience
See page 11 for course description.
NEW
Throughout our schedule, you will see this matrix barcode (or QR
code). Smartphones and other devices equipped with barcode
readers are able to scan this code and gain instant access to our
website.
2 Normandale Continuing Education | 952-358-8343
Neuroleadership: Brain-Friendly
NEW
Strategies to Enhance Performance
The exploding field of neuroleadership is teaching us important
lessons about how the brain physically reacts to change and
organizational decisions. In this workshop, you will learn how to
create an environment and implement strategies that are conducive
to supporting happy and healthy brains. Brains that are more open
to collaboration and implementation of new initiatives. You will
specifically learn how to enhance the structure of your teams,
communicate change, and coach in a way that will engage employees
and improve performance. .4 CEU, $99, INSTR: Erika Garms, Ph.D
Class ID: 33596
Wed, 5/21/14
8:30am – 12:30pm
Dr. Erika Garms
speaks at the
March Change
Summit, page 5
RM: P1840
Building and Leading an Effective Team
NEW
The days of employees working by themselves in a lonely cubicle are
over. Almost all work is done in teams, and the leader who can create
a high-functioning cohesive team will be most effective. Learn how
to adapt to individual strengths and preferences while creating a
team that is better than its individual parts. .4 CEU, $99, INSTR: Ellen
Hinrichs
Class ID: 32540
Tue, 5/6/14
8:30am – 12:30pm
RM: P1840
Dump The Data, Tell The Story
NEW
Every day it seems as though we sift and sort through data. Some of
it offers new insight and some supports a greater story. The problem
is being able to convert and condense data into meaningful
information that is compelling, illustrative, understandable and
targeted to the needs of your audience. In this interactive workshop,
you will learn the skills of synthesizing information into main points
and translating those points into stories that create meaning and
produce necessary results. You will see that data stories can be told
through narratives, metaphors and visuals. You can bring your own
data or work with in-class data sets. This workshop is ideal for
executive assistants, marketing and sales professionals, project and
financial managers, planners and analysts. .4 CEU, $99, INSTR: Allison
New
Certification
in
Presentation
Media
see page 10
Broeren
Class ID: 33598
Thur, 5/22/14
8:30am – 12:30pm
RM: P1840
http://normandale.augusoft.net | Winter/Spring 2014 3
Change Management and Leadership
“The information in
the Change Agent
Certification is so
practical. Though I
have been exposed
to some of those
concepts before, it
was never delivered
in a way that is so
easily applicable in
my work. I am so
pleased with the
materials they sent us
away with to actually
support the use of
the concepts.”
~Lori Huss
Scott County
Contact Jeff Hudson
to schedule these
workshops at your
company, or to
receive an employee
group discount.
952-358-8705.
Normandale is developing key partnerships with experts in change
management, and supporting the development of national
certification standards. Together, we have created learning tools
and classes designed to meet the varied needs of today’s employees,
change practitioners and businesses.
Mastering Change: Tools for Your Transition
Change leadership is a two-way street. While formal leaders have
an obligation to communicate clearly and create an environment
where change can flourish, every individual also shares in the
responsibility to be adaptable and flexible. You will learn the
difference between change and transition, while developing tools
for communicating and managing the stress often related to change.
.4 CEU, $99, INSTR: Julie Berg
Class ID: 32550
Thur, 5/8/14
12:30pm – 4:30pm
RM: P1842
Leading Through Change
The frontline manager is in an unenviable position when it comes to
leading change. Often faced with rallying the troops to accept and
embrace change that may be unpopular, there is an art and science to
managing change. The class will begin with an explanation of the
transition process and how it affects people. Strategies will then be
provided for supporting your employees while holding them
accountable for accepting change. This workshop will give you ample
time to apply concepts to your own situation, so bring your issues
with you and leave with a strategic action plan! .4 CEU, $99, INSTR:
Julie Berg
Class ID: 32549
Thur, 5/1/14
12:30pm – 4:30pm
you’re invited to attend our
RM: P1840
Change Summits
There is a growing need for change management professionals in the Twin Cities due to a
high concentration of Fortune 100 companies who embrace change management.
Gain new insight from featured experts while connecting with other leaders and
practitioners committed to implementing and advancing change practices in their
organizations.
February 20: The Failure Forum – Matt Hunt
March 20: Neuroleadership and Change – Dr. Erika Garms
Change Summits are FREE
Join us once a month from 4:30pm – 6pm
Partnership Center at Normandale
See website or call 952-358-8343 for dates and additional information.
Change Summits are sponsored by Minnesota Change Management Network
in partnership with Normandale Continuing Education.
The MNCMN seeks to build a robust change management ecosystem that nurtures and develops change
management talent and creates a recognized and accepted progression of change tools and skills.
4 Normandale Continuing Education | 952-358-8343
Change Agent Certification
Practicing Implementation Effectiveness
Change Agent Certification
This workshop is designed to help partners in the change process
refine their skills. Learn to identify resistance, diagnose needs, and
recognize which organizational levers can be pulled to drive change.
Discover how to coach “change champions” and execute the
components of a change plan. It is designed for HR professionals,
project team members and leaders who wish to increase their
effectiveness and implement change. In addition, communication
or education practitioners seeking a deeper understanding of
change principles will find this course valuable. 1.6 CEU, $895 (If
you would like to pursue Change Agent certification, there will be
additional work outside of the workshop.
The cost with
certification is $1,195.) INSTR: Terry Smith and Lisa Zweber-Smith
Class ID: 32552
Thur & Fri 3/27/14 & 3/28/14
8:30am – 4:30pm
RM: P1844
The Change Agent
Certification is ideal
for HR professionals,
training and
development
practitioners, and
project managers
and members.
The Implementation Institute™
is dedicated to increasing
organizations’ capabilities to manage change and effectively
implement initiatives. Through the Institute, Smith and Zweber-Smith
integrate experience and cutting-edge research with innovative
education, coaching, mentoring and assessment to positively impact
leaders and organizations worldwide.
Upcoming Change Summit Presenters
The Failure Forum
February 20, 2014
Matt Hunt studies failure and its impact on organizations, but not the way
you might think. Matt argues that failure is essential to true innovation or
change, and successful organizations find ways to not only embrace it, but
build an infrastructure to learn from it. Join Matt in a discussion about the
importance of failure and how change practitioners can influence its
integration into the organizational fabric.
Neuroleadership and Change
March 20, 2014
Join Dr. Erika Garms as she expands on her September program discussing
what we’ve learned from neuroscience about how the brain reacts to
change. Much of this research is the basis for Erika’s new book from ASTD
Press, “Creating Brain-friendly Workplaces.” Erika will share excerpts and
be available to sign advance copies. Erika will also be teaching a related
open enrollment workshop on May 21. See page 3 for more details.
Who Should Attend Change Summits: Change agents and champions in the workplace;
practicing change management professionals; and consultants who drive change projects to
completion and make them stick. Everyone is welcome.
http://normandale.augusoft.net | Winter/Spring 2014 5
Great
Organizations
Develop
Great Leaders
Tim Pellizer, Co-Owner Sebastian Joe’s
In the modern workplace, managing people has become a complex task. Many
supervisors are promoted because of their excellent technical performance, but
find that succeeding in this new role requires an entirely different set of skills.
Greg Hefferan is a trusted store manager at local ice cream chain, Sebastian
Joe’s, but he didn’t always realize the importance of adapting his leadership style
to each individual.
This is a familiar challenge that many individuals and companies
face, which is one reason why Normandale developed the
Supervision/Management certificate. “The course helped us think
about the fact that everyone has different communication styles,
and if you are able to mirror or adapt to someone else’s style you
can be more effective,” said Hefferan.
Sebastian Joe’s managers,
Janos Dencsi, Greg Hefferan,
and Zoltan Gyenes
The series consists of four weekly half-day sessions taught by Julie
Berg, who brings over 20 years of experience across a variety of
industries as a practitioner, consultant, and educator. Normandale
Program Director, Jeff Hudson, notes that these courses have
proven helpful to a wide variety of individuals and organizations.
“There are many audiences that benefit, but I think it really helps
first time supervisors or those who have been in a supervisory role
but never received guidance in making the transition,” says
Hudson.
Adaptable Approach
Several companies have enrolled multiple employees in the
certificate series. Berg believes this dynamic can enhance the
learning experience. “We focus on having a core curriculum that
addresses most of the needs of the class, but we can also be
flexible,” said Berg. “We have been able to adapt the subject matter
to our population in the room. This allows us to customize the
course and gives people a chance to learn from each other’s
experiences.”
Tim Pellizer, co-owner of Sebastian Joe’s, was searching for a course
to provide supervisory skills for recently promoted managers. He
thought the description of Normandale’s program was perfect, and
he decided to enroll three management team members in the
certificate program. After meeting with the managers at the end
of the course, he believes he made the right choice.
Julie Berg
6 Normandale Continuing Education | 952-358-8343
“Experience has enriched all three of these guys’ ability to manage
people,” said Pellizer. “Even if they had only taken a handful of ideas
from this course, it would have been worthwhile, but they received far
more than that.” Hefferan added that the ability to interact with his coworkers both during and after class was important. “We learned a lot
about asking questions to our staff to help involve them in the process.
As we started to use some of the information in the workplace, we
noticed we talked to our staff differently. The class is still fresh in my
mind, and because of it I don’t categorize people. I try to identify their
style and adapt to it to communicate clearly with them,” Hefferan said.
New Responsibilities
A similar story is told by John Saycocie, a Research and Design
Engineering Manager at Smiths Medical, a leading global provider of
medical devices. Due to an organizational change, many employees
with a strong technical background also had to learn management skills.
This past fall, he enrolled 12 of these people in the certificate series.
“This course did a great job of creating a new understanding of personal
styles, how to recognize them and ways to use that information to meet
each other’s styles to foster teamwork,” said Saycocie. “By sending a
large group of employees from our company to these courses, we were
able to improve performance through better coaching and
collaboration.”
Debra Hurston (left)
Paul Rys (front)
{ }
Article written by
Steven Geller
Photography by
Katie Heymer
Measureable Results
Another individual who developed a newfound appreciation for
leadership style is Debra Hurston, CEO/Executive Director of the
Minnesota Chiropractic Association. After experiencing significant staff
turnover, Hurston participated in the series to explore her potential role
in the turnover and possible solutions.
During the course, it became clear to her that understanding different
personality types and motivations is critical to a manager’s success.
“Everyone thinks they are a good listener,” said Hurston. “However,
this program made me realize my attention might be in other places
when I am interacting with the staff. Additionally, it emphasized the
value of listening and the way you ask a question to generate desired
responses. I would say this is a great course to take as early as possible
in your management journey.”
Contact Jeff Hudson to explore how the Supervision/Management
Certificate program can bring these kinds of results to your
organization. 952-358-8705, or jeff.hudson@normandale.edu.
“By sending a large group
of employees from our
company to these courses,
we were able to improve
performance through better
coaching and collaboration.”
- John Saycocie,
Smiths Medical
Pictured here are 5 of the 12 Smiths Medical Attendees
Front: Tom Kastan, Rick Ledford; Back: Mike Kersch, John Saycocie, Larry Gaalaas
http://normandale.augusoft.net | Winter/Spring 2014 7
Supervision and Management
Fundamentals of Supervision/Management Certificate
When an individual contributor is promoted to supervisor, the
transition can be a difficult one. This certificate will provide the new
supervisor with the foundational skills needed for the job. Register
for this certificate for $400 (a savings of $100).
Module 1: Making the Transition to Leadership
“What got you here won’t get you there.” When individual
contributors are promoted to supervisor, it is often because they were
technically excellent at their job. An effective supervisor learns how
to complement that competence with the ability to lead and
motivate a variety of people in a variety of situations. This course
helps new supervisors understand how to effectively make that
transition and begin the road to effective leadership. .4 CEU, $125
Class ID: 32545
Julie Berg, President
of HRD Consulting, is
a professional
workshop leader,
coach and
organization
development
consultant. She has
over 20 years of
experience across
industries including
healthcare,
education, business
services, engineering,
manufacturing,
technology, and
non-profits.
Thur, 4/3/14
12:30pm – 4:30pm
RM: P1840
Module 2: Coaching Performance
Effective leaders understand that different situations and individuals
call for different approaches. This workshop introduces coaching
skills for guiding individuals and teams toward achieving successful
results. Leaders learn how to recognize and approach each coaching
opportunity as a catalyst for success–providing the spark to prompt
people toward successful results. .4 CEU, $125
Class ID: 32546
Thur, 4/10/14
12:30pm – 4:30pm
RM: P1840
Module 3: Managing Performance Problems
Even the best coaches do not control how employees perform on
the job. This course builds skills in the handling of chronic
performance problems or serious misconduct. Learn how to
document the problem, and explain what the employee must do to
address it. Learners gain skills in discussing and imposing formal
consequences while adhering to their organization’s disciplinary
policies and procedures. .4 CEU, $125
Class ID: 32547
Thur, 4/17/14
12:30pm – 4:30pm
RM: P1840
Module 4: Developing Your Leadership Style
Throughout this series, supervisors have learned and practiced tools
for setting clear expectations, having difficult conversations,
developing strong relationships, and holding people accountable for
performance. While everyone potentially has the same tools available
to them, every supervisor will still have their own voice and style.
This final class will encourage supervisors to define the style that
allows them to be effective and authentic. .4 CEU, $125
Class ID: 32548
Wed, 4/23/14
12:30pm – 4:30pm
RM: P1840
Building and Leading an Effective Team
See page 2 for course description.
NEW
Leading Through Change
See page 4 for course description.
NEW
Research indicates that when employees leave an organization,
40% of the time it's because they were frustrated
Gallup Organization
with an ineffective supervisor.
8 Normandale Continuing Education | 952-358-8343
Human Resources
Human Resource Certification Test Preparation
Would you like the freedom and convenience of learning from the
comfort of your home? Our program prepares you to successfully
complete the PHR or SPHR exam administered by the Human
Resource Certification Institute (HRCI). The program is built upon
the SHRM Learning System’s six modules and delivered in a blended
learning format. You will be engaging in a weekly, 1.5 hour
instructor-led session, discussion board posts, on-line exercises,
flashcards, and structured exercises for maximum retention. Our
curriculum is officially endorsed by the Society of Human Resource
Management (SHRM). 3.6 CEU, $1,095, INSTR: Tawnya Chandler
Class ID: 32522
Online class – 2/11/14 – 5/6/14
Managing Generations in the Workplace
NEW
See website for course description. 1.6 CEU, $175, INSTR: Heather Dimitt
Class ID: 32292
Online class – 4/7/14 – 5/2/14
The Society for
Human Resource
Management (SHRM)
represents more than
250,000 members in
over 40 countries.
Business Communication
Refresh Your Grammar
Proper grammar is essential for good writing and credibility, but who
has time to give it the attention it deserves? Improve your
communication skills by reviewing and practicing grammar basics,
eliminating common spelling errors, and understanding the use of
punctuation. More importantly, you will develop strategies for
writing effective sentences. This course utilizes real-life examples for
the development of practical writing skills that are necessary in
professional, technical, and business environments. .4 CEU, $99,
INSTR: Jeannette Grace
Class ID: 32543
Wed, 4/9/14
8:30am – 12:30pm
RM: P1844
Business Writing
Writing poorly in business can reflect negatively on both you and
your company. To achieve strong writing skills, you need to analyze
your audience, organize your thoughts, and use appropriate tone,
formatting and language. Bring the following writing samples: 1)
e-mail, 2) letter, 3) proposal (this can be an informal or formal proposal;
see website for examples). .8 CEU, $150, INSTR: Jeannette Grace
Class ID: 32544
Tue & Thur, 4/22/14 & 4/24/14
8:30am – 12:30pm
“If you polish your
shoes to be more
professional, why
wouldn’t you polish
your business
writing skills?”
~Jeannette Grace
RM: P0840
Designing Successful Webinars
See website for course description. 1.6 CEU, $195, INSTR: William A. Draves
Class ID: 32260
Online class – 3/3/14 – 3/28/14
Class ID: 32261
Online class – 5/5/14 – 5/30/14
Powerful Presentations &
Effective Speaking Techniques
NEW
See website for course description. 1.6 CEU, $195, INSTR: Bridget Brady
Class ID: 33631
Online class – 2/3/14 – 2/28/14
Class ID: 33632
Online class – 4/7/14 – 5/2/14
http://normandale.augusoft.net | Winter/Spring 2014 9
Customer Centric Communication
Our workshops are designed to build the skills needed to solve
specific problems, better serve customers and identify new
opportunities to grow your business. Implementing customer centric
practices is a team sport! Learning is enhanced when two or more
from the same team learn together. Call 952.358.8343 for
information on group discounts.
“When proposals
authentically reflect
a customer’s needs,
interests and style,
you will win more
business and develop
much stronger
partnerships.”
Jeannette Grace
Creating Customer Centric Communication
NEW
In today’s competitive market, we often need to respond to customer
requests by submitting a proposal. Whether it is an official RFP, a
letter or a presentation, proposals offer an unique opportunity to
create or strengthen credibility with our customers. In this workshop,
learn to produce proposals that are customer focused, responsive and
easy to evaluate. See how to differentiate the benefits and value your
firm offers when compared to competitors. Learn to write with
clarity and brevity while also ensuring that you leave no question
unanswered. It is important to organize content to reflect your
customer’s request. Finally, you will gain valuable tips for enhancing
readability and visual appeal. .4 CEU, $99, INSTR: Jeannette Grace
Class ID: 32526
Wed, 5/28/14
8:30am – 12:30pm
RM: P1844
Certificate in Presentation Media
Take one course or
earn this certificate
when you complete
all three courses.
Enroll in the
Presentation Media
certificate for $495
(a savings of $90).
Whether your presentation is online or in-person, presentation media
will not only enhance your message, but often makes your message
more impactful and memorable.
Prezi
Find out how to use Prezi, the new slide software that goes beyond
one-dimensional, PowerPoint presentations. Learn to tap into your
creative side as you produce amazing presentations. Your audience
will be stimulated with what you are presenting as well as how you
are presenting. 1.6 CEU, $195, INSTR: Kimba Green
Class ID: 32262
Online class – 2/3/14 – 2/28/14
Class ID: 32263
Online class – 4/7/14 – 5/2/14
Photoshop for Presentations
Learn what the pros know and acquire the skills to navigate an
extensive list of Photoshop features. You will practice the most
commonly used methods, such as managing text, working with
layers, and image file properties. You will learn the purpose of
each photo-editing tool and walk away with the skills to use them.
1.6 CEU, $195, INSTR: Dan Hood
Class ID: 32264
Online class – 3/3/14 – 3/28/14
Class ID: 32265
Online class – 5/5/14 – 5/30/14
Creating Visual Presentations
Learn the graphic design techniques needed to create contemporary
and professional looking presentations, including page layout,
typography and basic design considerations. You’ll take away the
skills needed to work in any presentation software program that you
choose. Ensure that your visual presentations and materials
effectively communicate your message. 1.6 CEU, $195, INSTR: Jenna
Soard
Class ID: 32266
Online class – 4/7/14 – 5/2/14
10 Normandale Continuing Education | 952-358-8343
CX: Customer Experience
Moving From Customer Service to
NEW
Customer Experience
Gain the information, tools and coaching needed to differentiate your
business on the customer experience. You’ll start by outlining your
current state, including describing your customers, your interactions
with them, along with the processes, technologies and employees that
support these interactions. Then, you’ll map your customer journey to
better understand those critical touch points. You’ll be able to begin to
confirm what is working, what needs fixing and what gaps need filling.
As you move beyond tactical fixes, you’ll see that aligning efforts to
customer value results in increased engagement, loyalty and
profitability. See the website for more about the key learning objectives
of this highly interactive workshop. .8 CEU, $195, INSTR: Jim Tincher
Class ID: 33635
Thur, 5/8/14 & 5/15/14
8:30am – 12:30pm
RM: P1840
Certificate in Customer Research
Your customers hold the key to your organization’s success. Getting
to know your customers leads to higher retention, stronger sales and
increased customer satisfaction. When you learn to interact and
engage your customers, you will gain invaluable feedback and
strategically rich information. You’ll learn low and no cost methods
of customer research as you discover new techniques for collecting
information that will improve your organization’s products and
services, promotion and marketing, and even bottom line finances.
Whether you need to improve service, introduce a new product or
enhance profitability, the eight stage needs assessment model will
give you a step by step proven approach to meeting your goals.
3.2 CEU, $395, INSTR: William A. Draves
Class ID: 32255
Online class – 2/3/14 – 2/28/14
William A. Draves
does strategic market
planning, needs
assessment and
marketing research
for a national
association. He is the
author of High
Response Surveys,
The Eight Stage
Needs Assessment
Model, and The
Marketing Manual.
Customer Engagement:
The Secret to Life, the Customer, and Everything
Emotional Engagement is the secret to customer loyalty.
Customer Engagement is formed when you solve problems
and do it in a way that creates an emotional connection.
“A great customer
experience begins with a
solid understanding of your
customers. It also requires
that your employees use
those insights to build
programs that your
competitors cannot
duplicate.”
Jim Tincher
In this workshop, your employees will learn the three keys
to create great customer engagement, including the need
to Solve a Problem, Make a Connection, and understand
that customer engagement is All About You. Your
employees will leave with an understanding of a
customer’s true needs, and the tools to form better
connections with customers. This Jim Tincher workshop is
the most-requested workshop that he facilitates,
particularly for B2C companies.
Custom Training Workshop
Call Jeff Hudson at 952-358-8705 to learn how customer
engagement training can increase productivity and
profitability for your business.
http://normandale.augusoft.net | Winter/Spring 2014 11
Marketing
Media Buying Strategies
NEW
Discover how to delineate the relationship between marketing and
media-buying decisions. Marketing functions are examined through
case analysis to successfully integrate all elements of the mediabuying process. Come away with knowledge of media buying
strategies to promote your organization and boost sales and profits.
1.6 CEUs, $195, INSTR: Erin Parnell
Class ID: 32320
Online class – 3/3/14 – 3/28/14
Class ID: 32321
Online class – 5/5/14 – 5/30/14
Google Analytics
If you are not reviewing your website statistics, then you are missing
several key opportunities to profit from your website traffic. This
course, aimed at non-technical users, will take you through all the
key techniques for how to use Google Analytics, a free online tool.
You’ll understand your visitor traffic better, learn how to calculate
return on investment (ROI) for your online advertising, and find
out how to get more conversions and sales from your website visitors.
1.6 CEU, $195, INSTR: Dan Belhassen and Susan Hurrell
Graphic and
Web Design
Programs
page 25
See our website
for more
eMarketing
Courses and
Certificates
Class ID: 32318
Online class – 3/3/14 – 3/28/14
Class ID: 32319
Online class – 5/5/14 – 5/30/14
Google +
NEW
Discover the best ways to use this popular and emerging social media
platform to raise your online profile, and connect with current and
potential new contacts. You’ll learn the advantages of using Google+,
how it can help your organization to engage existing users and grow
your base, and techniques for using the platform to create
relationships, and expand your reach. 1.6 CEU, $195, INSTR: Jeff Kart
Class ID: 33633
Online class – 4/7/14 – 5/2/14
Web Marketing and Search Engine Optimization
You’ve created a beautiful website that positions your product or
message in exactly the way you intended. Now; how do your
customers or readers find you? Learn the basics of using social media,
online advertising, and web analytics to make your website search
engine ready. Emphasis will be on hands-on application and
development of a plan for your own website. .4 CEU, $99, INSTR: Tim
Daniels
Class ID: 32425
Fri, 5/30/14
12:30pm – 4:30pm
RM: P1802
Designing Your Website for Mobile Devices
Creating a website that can be viewed effectively on mobile devices
is a necessity. Whether your customers are viewing your website on
an iPad, iPod or Smart Phone, you want to build your site and
applications in a manner that avoids frustration. Learn how to
effectively design websites and applications for seamless access on a
variety of media devices. Emphasis will be on hands-on application.
.3 CEU, $75, INSTR: Tim Daniels
Class ID: 32423
Wed, 4/9/14
1:30pm – 4:30pm
Certificate in Customer Research
See page 11 for course description.
12 Normandale Continuing Education | 952-358-8343
RM: P1802
Social Media for Business Certificate
Your instructors, Jennifer H. Selke and Suzanne Kart will introduce
you to the new principles of marketing communications.
Introduction to Social Media
Learn what social networks are and their role in your business.
Become familiar with the top sites and how to use them for
communication, customer retention, branding, marketing, market
research, needs assessment and customer service. 1.6 CEU, $195
Class ID: 32303
Online class – 2/3/14 – 2/28/14
Class ID: 32304
Online class – 4/7/14 – 5/2/14
Marketing Using Social Media
Develop a two-way communication and marketing strategy for your
organization using social networks. Learn quick and easy ways to
engage your customers and keep them interested in your business.
1.6 CEU, $195
Class ID: 32305
Online class – 3/3/14 – 3/28/14
Class ID: 32306
Online class – 5/5/14 – 5/30/14
Integrating Social Media in Your Organization
Create your own private social network using Ning, work socially
using Google Docs and calendars, and move your web site to an
interactive Web 2.0 site. Your instructor will help you develop a
social networking strategy for your organization. 1.6 CEU, $195
Class ID: 32307
Online class – 4/7/14 – 5/2/14
Earn the Social
Media for Business
certificate when you
complete all three
courses; just $495
(a savings of $90).
Creating
Dynamic
Websites
Using
WordPress
eMarketing Essentials Certificate
Earn this certificate when you complete all three courses. Enroll in
the eMarketing Essentials certificate for $495 (a savings of $90).
INSTR: Dan Belhassen and Susan Hurrell
see page 28
Improving Email Promotions
Discover new ways to improve your email promotions, including
when to email, what to email, and how to test email copy. Learn to
analyze your email response rates, including benchmarks for open
rates and click through rates. 1.6 CEU, $195
Class ID: 32270
Online class – 2/3/14 – 2/28/14
Class ID: 32271
Online class – 4/7/14 – 5/2/14
Boosting Your Website Traffic
Acquire the basic skills to boost your website traffic, including how
to analyze your visitor traffic, use search engine optimization and
gain greater exposure in Google searches. No experience is necessary.
1.6 CEU, $195
Class ID: 32272
Online class – 3/3/14 – 3/28/14
Class ID: 32273
Online class – 5/5/14 – 5/30/14
Online Advertising
Make online advertising work for you and your organization. You
will see how and when to use pay-per-click advertising with Google
AdWords, how to test low budget AdWord campaigns as well as how
to target local audiences. You’ll learn to determine the demographics
and numbers of people you want to reach. 1.6 CEU, $195
Class ID: 32274
Online class – 4/7/14 – 5/2/14
http://normandale.augusoft.net | Winter/Spring 2014 13
Video Marketing Certificate
When done correctly, video can tell stories which connect people
through emotional “triggers” that are not easily communicated
through plain text. Earn this certificate by completing both
courses for $395 (a savings of $95). INSTR: Erin Huggins and Jennifer
Selke
Video Marketing
NEW
Discover how to use simple online video to bond with your viewer,
drive traffic to your website, and build brand awareness. Learn to use
Google and YouTube with your video to market your business 24/7.
1.6 CEU, $245
Customers who
viewed product
videos were 144%
more likely to add
the product to their
cart. Video with
good SEO has a 53%
higher chance of
showing up on page
one of Google
searches.
Class ID: 32310
Online class – 2/3/14 – 2/28/14
Class ID: 32311
Online class – 4/7/14 – 5/2/14
YouTube for Business
NEW
Increase your business with YouTube. You’ll learn what types of video
work best, how other business organizations use YouTube, how to
create your own YouTube channel, and the techniques of adding
captions, annotations and other extra features. 1.6 CEU, $245
Class ID: 32312
Online class – 3/3/14 – 3/28/14
Class ID: 32313
Online class – 5/5/14 – 5/30/14
Inbound Marketing Certificate
Inbound marketing is built on content that offers real value. Inbound
marketing is a process of using your website in a way that attracts
visitors naturally through search engines, the blogosphere, and social
media. INSTR: Suzanne Kart, Michael Weiss, Susan Hurrell and Dan
Belhassen
Introduction to Inbound Marketing
You will discover how to attract customers to your site, what kind of
content to share, how to use landing pages and forms to collect
information, and how to implement campaigns that result in sales.
Enroll in the
certificate for $495
(a savings of $90)
1.6 CEU, $195
Class ID: 32279
Online class – 2/3/14 – 2/28/14
Class ID: 32280
Online class – 4/7/14 – 5/2/14
Content Marketing
Discover ways to identify and define your ideal audience, and create
content that is purposeful. Find out what you want to say, how and
where to say it. In one month, you will be better equipped to create
your own content marketing strategy. 1.6 CEU, $195
Class ID: 32281
Online class – 3/3/14 – 3/28/14
Class ID: 32282
Online class – 5/5/14 – 5/30/14
Advanced Inbound Marketing
Learn to manage the results of your inbound marketing activities at
an advanced level. Focus on the data that matters most and how it
is influenced by user engagement. Gain deeper insights into user
behavior, measure visitor engagement and use landing pages and
forms more effectively. 1.6 CEU, $195
Class ID: 32283
Online class – 4/7/14 – 5/2/14
14 Normandale Continuing Education | 952-358-8343
Customer Service Certificate
Customer service is now essential for all organizations. Whether
it relates to retaining customers or turning inquiries from
potential customers into sales, stellar customer service is now
one of the central factors in business growth and success. This
certificate is comprised of two courses: Keys to Customer Service
and Extraordinary Customer Service. (Save over 15% when you
register for both classes at the same time, $245)
Keys to Customer Service
Learning to build your customer service skills can have a powerful
impact on your career as well as success in other areas of your life. In
this course, you will understand the value of long-term loyal
customers—and the cost of losing them. Subjects include how to
listen to customers, the qualities of web-based customer service,
customer turn-off and managing customer expectations. You can
help translate good intentions into a workable plan for great service.
1.6 CEU, $145, INSTR: Nanette Sanders-Cobb
Class ID: 32256
Online class – 2/3/14 – 2/28/14
Class ID: 32257
Online class – 4/7/14 – 5/2/14
Extraordinary Customer Service
Transform your customer service into something extraordinary, and
gain more repeat business which will improve your bottom line.
This course will focus on the few essential elements that yield big
results—understanding your customer, setting expectations,
developing processes and improving the customer’s experience. You
will take away a plan that will help you focus on your pathway to
extraordinary customer service. 1.6 CEU, $145, INSTR: Nanette
The Bureau of Labor
Statistics projects
that employment
for customer-service
professionals will
grow 15.5 percent
between 2010 and
2020, which is faster
than the average
for all other
occupations.
Sanders-Cobb and Fred Bayley
Class ID: 32258
Online class – 3/3/14 – 3/28/14
Class ID: 32259
Online class – 5/5/14 – 5/30/14
Media Sales is a fast growing field
Media
Sales
Consultative Media Sales
NEW
Gain the skills to start a career in media sales. In each session, your
instructor will simulate a sales meeting. You’ll gain the practical
coaching needed to develop key skills, such as understanding your
product, knowing how to make a good match, and using your own
natural style to get that all-important first meeting. In addition,
you will hear from employers who will provide insights into this
exciting and dynamic field. 1.8 CEU, $375, INSTR: Norma Cox
Class ID: 33597
Wed, 4/2/14 – 5/14/14
5:30pm – 8:30pm
RM: P1842
Norma Cox is an accomplished and highly respected media sales
executive in the Twin Cities and beyond. She has led sales teams in
all different media types, including her most recent experience as
director of national sales for American Public Media. Norma is
currently working with the Center for Investigative Reporting to
develop a market strategy for a new national program called
"Reveal Radio."
http://normandale.augusoft.net | Winter/Spring 2014 15
Agile & Scrum
Normandale is
the connecting
point for Agile
methods and
Scrum training
in Minnesota.
The Agile Manifesto
was written in 2001,
and contains
principles related to
trust, sustainability
and simplicity.
Who should attend:
Managers,
engineers, and
anyone who needs
to drive an
organization to
higher performance
in a cost
competitive
economy.
There is a way to focus on the right things, in the right order,
and at the right level of detail without sacrificing speed, quality,
cost and people. The solution lies in becoming agile. Agility
results from proper focus. It’s a lot like driving: you need to keep
your eyes on the road, but not on every stone in it. You need to
watch the turns ahead, but not the ones two states away.
Fundamentals of Agile Development
Agile product development has emerged as the fastest growing area in
new project management. Agile has grown out of the software
development community and is now seeing a broad application in
many other areas. You will gain an understanding of agile-thinking and
how to enhance an effective Agile process. Learn why Agile is becoming
the accepted approach to new product development and reveal places
to start the transition. .4 CEU, $99, INSTR: Liz Weatherhead
Class ID: 32526
Thur, 1/30/14
8:30am – 12:30pm
RM: P1844
Class ID: 32527
Wed, 3/5/14
8:30am – 12:30pm
RM: P1844
Class ID: 32528
Wed, 4/23/14
8:30am – 12:30pm
RM: P1844
Certified ScrumMaster
If you have experience on development teams, or you’re facing complex
product/project development efforts, this class might be right for you.
It is recommended that you have some familiarity with Agile. This
interactive course is designed to leverage your knowledge, skills and
experiences so that you can learn the practice of Scrum in the context
of the work that you do. Included in your course fee, you will receive the
Scrum Study Guide (a $50 value) and a two-year membership in the
Scrum Alliance. Upon course completion and passing the online test, you
will be listed on the Scrum Alliance website as a Certified ScrumMaster. 1.4
CEU, $1,060, INSTR: Doug Shimp
Class ID: 32529
Tue & Wed, 2/18/14 & 2/19/14
Class ID: 32530
Wed & Thur, 3/26/14 & 3/27/14
8:30am – 4:30pm RM: P0806
8:30am – 4:30pm RM: P0806
Class ID: 32531
Tue & Wed, 5/13/14 & 5/14/14
8:30am – 4:30pm RM: P0806
Douglas Shimp is founder and managing partner of 3Back
Consulting. Doug partners with Normandale to deliver training that
is designed to “make teams better.” He is a Certified ScrumMaster
Trainer, Use Case, and Agile Process expert with 17 years experience
in the technology field. He is certified by the Scrum Alliance.
The Project Management Institute (PMI) has
approved Scrum training for PDU credits. Each
Contact Hour from our Certified ScrumMaster or
Scrum Product Owner training can be converted to
one PDU, allowing you to earn a total of 14 PDUs
per course toward your PMP recertification.
16 Normandale Continuing Education | 952-358-8343
Certified Scrum Product Owner
Product Owners must have the skills to navigate
market pressures, solve product design issues, and
channel the energy of well-formed teams to deliver results. This course
is for those who have some background in Agile project work and is
intended to help experienced Agile practitioners focus on the
challenges faced by product design teams. This two-day course will
enhance your team leadership abilities in new ways and help you to
steer your energy toward successful completion of products. Upon
completion, participants are registered as Certified Scrum Product Owners,
including a two-year membership in the Scrum Alliance. 1.4 CEU, $1,060,
INSTR: Doug Shimp
Class ID: 32533
Tue & Wed, 4/22/14 & 4/23/14 8:30am – 4:30pm
RM: P0806
PROFESSIONAL TRAINING
PROGRAMS AND CERTIFICATIONS
LEADERSHIP AND MANAGEMENT
Supervision and Management Certificate
Business Research Certificate
Change Agent Certification
Customer Service Certificate
MARKETING
eMarketing Essentials Certificate
Graphic Design Software Certificate
Web Design Software Certificate
BUSINESS APPLICATIONS
Microsoft Office Essentials Certificate
Intermediate Microsoft Office Skills Certificate
Excel Spreadsheet Certificate
Database Management Certificate
“Even though I’m not a software
developer, the ScrumMaster training
has allowed me to leverage agile
methodology, tools and principles in
change leadership situations.”
Dan Olson, Co-Founder STAR Collaborative
Get Certified!
QUALITY AND SIX SIGMA
Six Sigma Green Belt Certificate
Six Sigma Black Belt Certificate
AGILE AND SCRUM
Certified Scrum Product Owner
Certified ScrumMaster
INFORMATION TECHNOLOGY
Microsoft Network Certifications
Cisco Certifications
Programming and Development Certifications
MN Health Information Technology
Many more professional training programs and certifications
on our website or call 952-358-8343.
http://normandale.augusoft.net | Winter/Spring 2014 17
Quality and Six Sigma
“I learned much
more than expected.
I’m proud to be Six
Sigma certified and
use this knowledge.”
– Six Sigma student
Six Sigma Green Belt Certificate
WIA Approved
This certificate is for those committed to leveraging the power of Six
Sigma techniques to increase customer service, product reliability,
and cost reduction. However, a desire to learn is more important
than analytical abilities. Earning this certificate will enhance your
resume for employers who embrace continuous improvement, and
will prepare you to work on Six Sigma teams supporting Black Belts
on projects. 6.4 CEU, $3,355 (or $2,850 if registered by 3/21/14 – fee
includes course reference and textbooks), INSTR: Dale Mize
Class ID: 32436
Mon & Tue, 4/7/14 – 4/29/14
Boost Your
Skills in Excel
See page 22
8:30am – 4:30pm
RM: P1810
Six Sigma Black Belt Certificate
WIA Approved
This certificate is designed to teach individuals in any type of
organization the structure, methods, techniques, and financial gains
of Six Sigma. The requirements to obtain this certificate include
completion of a project with demonstration of competency using
the tools and a score of 80% or better on the final exam. A Six Sigma
Black Belt is a professional who can explain Six Sigma philosophies
and principles, including supporting systems and tools. A Black Belt
should demonstrate team leadership, understand team dynamics and
assign team member roles and responsibilities. Black Belts have a
thorough understanding of all aspects of the DMAIC model and
operate in accordance with Six Sigma principles. 15.2 CEU, $8,950
(or $7,600 if registered by 1/20/14 - fee includes course reference,
software and textbooks), INSTR: Dale Mize
Class ID: 32437
Mon - Thur, 2/3/14 – 6/2/14
8:30am – 4:30pm
(See website for specific course dates)
RM: P1840
Dale K. Mize, has more than 20 years of consulting and training
experience, and 21 years of technical and managerial experience. Dale
is co-author of the SPC training workbook, An Ounce of Prevention.
Interested in getting started or
building your skills in accounting
and financial management
Check out some of our most popular
and affordable courses:
•
•
•
•
•
•
Accounting Fundamentals
Crystal Reports
Payroll with QuickBooks
Introduction to Business Analysis
Finance for the Non-Finance Professional
QuickBooks
See our website for course details
18 Normandale Continuing Education | 952-358-8343
Project Management
There are more projects occurring today than at any time in history.
Organizations initiate projects to create new computer applications,
erect bridges and buildings, improve processes, develop new
products, and reorganize company operations.
Project Management Fundamentals I
Learn to master the essentials of project management. You'll become
an indispensable member of your project team by discovering and
mastering the critical concepts you need to plan, implement, control
and close any type of project. Develop all sections of a project plan,
and a variety of powerful techniques to generate project ideas.
2.4 CEU, $99, INSTR: Tony Swaim
Online class – start every month
Project Management Fundamentals II
Increase your value to your employer by discovering and mastering
essential quantitative and qualitative project management
applications. Mastering the tricks of the trade: Earned Value
Performance Measurement, Gantt Charts, Network Scheduling,
Work Breakdown Structure, and Cost-Volume Analysis. 2.4 CEU,
$99, INSTR: Tony Swaim
Online class – start every month
These courses will help
you prepare for the
Project Management
Professional (PMP®)
and the Certified
Associate in Project
Management (CAPM®)
exams offered by the
Project Management
Institute (PMI®)
PMP Certification Prep I and II
In these courses you will learn, practice and prepare for the Project
Management Institute's prestigious PMP® certification exam. You
will raise your project management IQ by discovering tips and
techniques related to the content and questions you'll encounter on
the PMP® exam. You will also gain proven learning strategies to
help absorb key terminology, concepts, and formulas. 2.4 CEU, $109,
INSTR: Tony Swaim
Online class – start every month
Professional Bookkeepers Certification
The Certified Bookkeeper program is designed to support the
professional development of bookkeepers. This program was created
by the American Institute of Professional Bookkeepers (AIPB) and
leads to national certification.
Certified Bookkeeper
NEW
As a bookkeeper, you are expected to maintain and monitor financial
records, produce financial documents and compile key data by verifying
payments, balancing accounts, making purchases, and more. When you
earn the AIPB certification, you verify that you have mastered the
knowledge and skills of this essential business role. This program covers
six separate subject areas. See website for complete course description.
You will receive a set of six workbooks that will prepare you for the
AIPB certification exams. 14.0 CEU, $1,795
Bookkeepers with
the AIPB credential
are to bookkeeping
what CPAs are to
accounting: the elite
of the profession.
Online class – 1 Year Access/Instructor supported
Many businesses promote certified bookkeepers into advanced and
supervisory roles. Opportunities to transition into careers as auditors
and accountants also exist for experienced professionals.
http://normandale.augusoft.net | Winter/Spring 2014 19
computer and technology
Whether you are looking to update your professional skill set
or earn an employment-oriented credential, Normandale offers
valuable courses and certificates geared for today’s work
environments. We offer certifications for those interested in
software applications focused on accounting, project
management, SQL, programming, networking, security, voice
technologies and other in-demand IT fields.
Microsoft Word
Introduction to Microsoft Word 2010
This class is designed for those who are new to Word, self-taught, or
need to brush-up on tips and techniques. Topics include: shortcuts/
tips, editing, formatting, and using templates, tabs, and clipart.
Prerequisite: Knowledge of Windows. 0.5 CEU, $125, INSTR: Sherri Cady
Enroll in
Keyboarding
and improve
your typing
speed and
accuracy.
Class ID: 32365
Thur, 3/6/14
8:00am – 1:00pm
RM: P1802
Class ID: 32366
Tue, 4/29/14
8:00am – 1:00pm
RM: P1802
Intermediate/Advanced Microsoft Word 2010
Topics include tables, writing tools, newsletters, document sections,
headers/footers, mail merge, creating templates, fill-in forms,
charting, tracking/commenting, combine/compare, creating styles,
macros, and reports, and table of figures Prerequisite: Intro to Word
or equivalent. 1.0 CEU, $250, INSTR: Sherri Cady
See website for
more course
information.
Class ID: 32367
Thur, 3/20/14 & 3/27/14
8:00am – 1:00pm
RM: P1802
8:00am – 1:00pm
RM: P1802
Class ID: 32368
Tue, 5/6/14 & 5/13/14
Computer Applications Certificates
Microsoft
Office
Essentials
Introduction to Word
Intermediate
Excel
Microsoft
Spreadsheet
Office Skills
Database
Management
x
Intermediate/Advanced Word
x
Excel Basics for Beginners
x
x
Introduction to Excel
x
x
Intermediate Excel
E
x
x
Advanced Excel
x
Introduction to QuickBooks
E
Introduction to MS Project
E
E
Introduction to Access
x
Intermediate Access
E
x
x
Advanced Access
x
x
Introduction to SQL
E
x
Intermediate SQL
E
x
Introduction to PowerPoint
x
Intermediate PowerPoint
E
x
X = Required Course for Certificate E = Elective Course Recommended
20 Normandale Continuing Education | 952-358-8343
Microsoft PowerPoint
Introduction to Microsoft PowerPoint 2010
This course is designed for individuals who need to create dynamic
presentations employing a variety of visual and multimedia effects.
Topics include: choosing a slide layout, charts, clipart, drawing, color
and backgrounds, slide show techniques, and working with masters.
.5 CEU, $125
Class ID: 32376
Tue, 2/25/14 & 3/4/14
INSTR: Treva Bastyr
5:30pm – 8:00pm
RM: P1802
Class ID: 32377
Tue, 5/27/14
INSTR: Sherri Cady
8:00am – 1:00pm
RM: P1802
Intermediate Microsoft PowerPoint 2010
This course is a continuation of the beginning PowerPoint class.
Additional topics include: template creation, integration with Word,
Excel, creating custom shows, additional slide and slide show
techniques, animation, sounds, movies and PowerPoint tools.
Prerequisite: Introduction to Microsoft PowerPoint 2010 or equivalent
knowledge. .5 CEU, $125
Class ID: 32378
Tue, 3/11/14 & 3/18/14
INSTR: Treva Bastyr
5:30pm – 8:00pm
RM: P1802
Class ID: 33594
Tue, 6/3/14
INSTR: Sherri Cady
8:00am – 1:00pm
RM: P1802
“Treva Bastyr was
very personable –
great pace for
learning.”
Prezi
See page 10 for
course description
and dates.
Microsoft Project
Foundations of Microsoft Project 2010
This course will introduce the tools and techniques to create a
project plan file, outline tasks, identify deliverables, set constraints,
assign resources, view the critical path, set a baseline, and display
project summary information. 1.4 CEU, $350, INSTR: Donna Seys
Class ID: 32375
Mon, 3/24/14 & 3/31/14
8:30am – 3:30pm
Foundations of Microsoft Visio 2010
See page 24 for course description.
Class ID: 32395
Mon, 4/7/14
8:30am – 3:30pm
RM: P1802
NEW
RM: P1802
Jumpstart your career and stand out to employers
1.57 million new project management jobs will be created yearly
through 2020, see page 19.
PMI Project Management Talent Gap Report, 2013
http://normandale.augusoft.net | Winter/Spring 2014 21
Microsoft Excel
Excel Basics for the
Absolute Beginner
is recommended for
those who are
brand new to
spreadsheets or
need to build
confidence with
math.
Excel Basics for the Absolute Beginner 2010
If you have struggled with constructing formulas and would like to
refresh math skills needed for Excel, this course is for you. This
course will reinforce spreadsheet construction with formulas. The
goal of this course is to increase confidence with math as it applies
to Excel. .5 CEU, $125, INSTR: Sherri Cady
Class ID: 32379
Thur, 1/23/14
8:00am – 1:00pm
RM: P1802
Class ID: 32380
Tues, 5/20/14
8:00am – 1:00pm
RM: P1802
Introduction to Microsoft Excel 2010
This course is designed for students with some spreadsheet
experience. Spreadsheet construction, formula building, absolute
addressing, charting, efficient tips and techniques, and formatting
will be introduced. .5 CEU, $125
Treva Bastyr is an
experienced
technical trainer
who also works
with e-learning
solutions and
project
implementation.
She uses that
experience to truly
understand how
adults want and
need to use
technology in the
workplace.
Class ID: 32381
Thur, 1/30/14
INSTR: Sherri Cady
8:00am – 1:00pm
RM: P1802
Class ID: 32427
Tue, 2/11/14 & 2/18/14
INSTR: Treva Bastyr
5:30pm – 8:00pm
RM: P1802
Class ID: 32382
Thur, 5/22/14
INSTR: Sherri Cady
8:00am – 1:00pm
RM: P1802
Intermediate Microsoft Excel 2010
Topics include: vertical/horizontal lookup; database analysis tools
including subtotals, data extraction, consolidation; Excel tables;
pivot tables; pivot charts; slicers; additional functions including
financial functions; protection; 3D formulas; file-linking formulas;
multi-sheet methods; and efficient tips and techniques. Prerequisite:
Introduction to Excel or equivalent knowledge. 1.0 CEU, $250
Class ID: 32383
Thur, 2/6/14 & 2/13/14
INSTR: Sherri Cady
8:00am – 1:00pm
RM: P1802
Class ID: 32426
Tue, 4/1/14 – 4/22/14
INSTR: Treva Bastyr
5:30pm – 8:00pm
RM: P1802
Class ID: 32384
Thur, 5/29/14 & 6/5/14
INSTR: Sherri Cady
8:00am – 1:00pm
RM: P1802
Advanced Microsoft Excel 2010
Topics in this course include: advanced functions including
conversion functions, import/export issues, Excel integration with
Office programs, protections, Excel presentation issues, custom
views, template creation, macros, advanced charting, data tables,
scenarios, and solver. Prerequisite: Intermediate Excel or equivalent
knowledge. 1.0 CEU, $250
Class ID: 32385
Thur, 2/20/14 & 2/27/14
INSTR: Sherri Cady
8:00am – 1:00pm
RM: P1802
Class ID: 33595
Wed, 6/25 & 7/2/14
INSTR: Sherri Cady
8:00am – 1:00pm
RM: P1802
Sherri Cady is our lead office applications instructor. Sherri provides
expertise in the areas of instruction, program development
and delivery. Sherri has over 25 years of academic and training
experience and a Masters degree in Business Education with an
emphasis in Computer Applications and Management Information
Systems/Accounting.
22 Normandale Continuing Education | 952-358-8343
Microsoft Access
Introduction to Microsoft Access 2010
This course is for students with little or no database experience.
Database design and construction of tables, simple forms, reports,
and queries will be covered. .5 CEU, $125, INSTR: Sherri Cady
Class ID: 32369
Tue, 1/28/14
8:00am – 1:00pm
RM: P1802
Class ID: 32370
Thur, 4/3/14
8:00am – 1:00pm
RM: P1802
Intermediate Microsoft Access 2010
Topics include: database design, import/export issues, select, action,
SQL specific and specialized queries, form, report techniques, and
integrity issues. 1.0 CEU, $250, INSTR: Sherri Cady
Class ID: 32371
Tue, 2/4/14 & 2/11/14
8:00am – 1:00pm
RM: P1802
Class ID: 32372
Thur, 4/10/14 & 4/17/14
8:00am – 1:00pm
RM: P1802
“Ms. Cady did an
excellent job of
exposing me to the
program’s
capabilities.”
Advanced Microsoft Access 2010
This course is a continuation of Intermediate Access. Topics include
import/export issues, integration with Word and Excel, macros,
navigation forms, dialog boxes, VBA introduction, and Access
tools/utilities/security. 1.0 CEU, $250, INSTR: Sherri Cady
Class ID: 32373
Tue, 3/4/14 & 3/18/14
(no class 3/11)
Class ID: 32374
Thur, 5/8/14 & 5/15/14
8:00am – 1:00pm
RM: P1802
8:00am – 1:00pm
RM: P1802
“Excellent teacher!
I loved Sherri,
she is extremely
knowledgeable.”
SQL – Structured Query Language
Introduction to SQL—Structured Query Language
Topics include: retrieving data, filtering data, working with
functions and calculations, joins, and creating/manipulating tables.
Prerequisite: Intermediate Access or equivalent knowledge of database
software.
SQL - Learn the
language that
allows you to read
and write from a
database.
.5 CEU, $125, INSTR: Sherri Cady
Class ID: 32390
Tue, 2/18/14
8:00am – 1:00pm
RM: P1802
Class ID: 32391
Thur, 4/24/14
8:00am – 1:00pm
RM: P1802
Intermediate SQL – Structured Query Language
Topics include: advanced joins, subqueries, and the interpretation
of statements of increasing complexity. Prerequisite: Introduction to
SQL or equivalent. .5 CEU, $125, INSTR: Sherri Cady
Class ID: 32392
Tue, 2/25/14
8:00am – 1:00pm
RM: P1802
Class ID: 32393
Thur, 5/1/14
8:00am – 1:00pm
RM: P1802
Be In
Demand!
4 of the top 10 IN-DEMAND jobs in the Twin Cities
are computer and technology related
and have an average median wage of over $51K.
— DEED LMI Occupations in Demand, June 2013
Call us at 952-358-8343 to learn more about IT training
and the career opportunities that are right for YOU.
http://normandale.augusoft.net | Winter/Spring 2014 23
Organization And Efficiency Tools
Foundations of Microsoft Visio 2010
Visio is a drawing and diagramming tool that can help transform
business and technical concepts into visual diagrams. Diagrams
created in Visio enable you to communicate information clearly and
with more impact than with text and numbers alone. Learn to use
visual tools to represent the message, thereby eliminating confusion.
Business processes, work flows, engineering diagrams, system layouts,
and floor plans can be created. .7 CEU, $175, INSTR: Donna Seys
Class ID: 32394
Mon, 3/10/14
8:30am – 3:30pm
RM: P1802
Foundations of Microsoft OneNote 2010
OneNote 2010 is a collaboration and organization tool that is
the best kept secret in the standard Microsoft Office Suite. Make
OneNote your go-to place for all your ideas. Assemble in one handy
place your typed and handwritten notes, links, web research pages,
sketches, and videos and other media. Learn to use templates,
organize content, search for information, see how OneNote works
with other Microsoft applications, and share your notes with others
using SharePoint and other platforms. Make OneNote your final
destination. .7 CEU, $175, INSTR: Donna Seys
Class ID: 32395
Mon, 4/7/14
8:30am – 3:30pm
RM: P1802
QuickBooks
Donna Seys has over
10,000 hours of
classroom training
experience on
Microsoft, Adobe, and
a variety of other
products. Her specific
talents include
explaining technical
and high-level concepts
in an easy to learn way.
Foundations of QuickBooks 2013
Learn techniques of setting up a company, working with customer
and vendor transactions, creating invoices, processing payments,
working with bank accounts, reports/graphs, and paying bills. You
will build on that foundation with instruction in sales tax
transactions, managing inventory, and using balance sheet accounts.
This course will also cover creating estimates, job costing, time
tracking, payroll, general journal, and customizing QuickBooks.
1.4 CEU, $350, INSTR: Donna Seys
Class ID: 32389
Mon, 2/24/14 & 3/3/14
8:30am – 3:30pm
RM: P1802
Adobe Acrobat
Foundations of Acrobat Pro 11
Adobe Acrobat Professional 11 is a course that covers everything
from basic electronic document conversion to multimedia projects.
You will learn navigational structures, how to create, edit and
distribute documents, as well as how to build searchable PDF
libraries and catalogs. Additionally, you will learn how to create
forms that can be filled out by anyone, distributed by email or on a
website, and changed at any time. .7 CEU, $175, INSTR: Donna Seys
Class ID: 32396
Mon, 4/14/14
8:30am – 3:30pm
“Normandale made every part of this certificate program easy.
I called to ask what I needed to get started and they helped with
everything, which I really appreciated.”
–Wesley Hayne, Web Design Certificate
24 Normandale Continuing Education | 952-358-8343
RM: P1802
Graphic and Web Design
The Graphic Design and Web Design Software Certificates
provide skill development in high demand areas. These popular
certificates are designed for those looking for jobs in
communications, marketing design and business development
fields. Both of these certificates offer a unique “portfolio”
component. Built into each of these classes are real-world,
application-oriented opportunities for you to build or add to
your own portfolio.
Graphic and Web Design Software Certificates
Design Basics
Graphic Design Software
Web Design
x
x
Introduction to Web Development
x
Adobe Photoshop I
x
Adobe Photoshop II
x
Adobe Illustrator
x
Adobe InDesign
x
x
x
HTML/CSS
x
Adobe Dreamweaver I
x
Adobe Dreamweaver II
x
Writing for the Web
E
Project Portfolio
x
x
Introduction to Acrobat Pro
E
E
Web Animation using Dreamweaver & JQuery
E
Designing for Mobile Devices
E
Web Marketing and Search Engine Optimization
E
Creating Dynamic Websites using WordPress
E
X = Required Course for Certificate
E = Elective Course Recommended
http://normandale.augusoft.net | Winter/Spring 2014 25
Design Basics
This class is designed to support those who are expected to utilize
visual communication skills to update websites and produce imageoriented reports, presentations and marketing materials. You will be
introduced to the design elements and principles related to layout,
typography, color and digital file formats. .4 CEU, $99
All Adobe classes
will be taught using
version CS6 in a lab
with computers
that use both
Windows and Mac
operating systems.
Class ID: 32400
Wed, 2/5/14
9:00am – 1:00pm
RM: P1802
Class ID: 32401
Fri, 3/7/14
9:00am – 1:00pm
RM: P1802
Class ID: 32402
Wed, 4/9/14
9:00am – 1:00pm
RM: P1802
Adobe Photoshop I
Learn to enhance the look and image of reports, presentations,
brochures and web pages. Topics range from opening photos with
PictureBridge to image correction, distortion, restoration, design
and exportation. Learn the main photo editing tools. Topics related
to image resolution, size, printing and web production will also be
discussed. Exercises will emphasize technique and aesthetics for both
web and non-web applications. .7 CEU, $175
Class ID: 32403
Wed, 2/12/14
9:00am – 4:00pm
RM: P1802
Class ID: 32404
Fri, 3/14/14
9:00am – 4:00pm
RM: P1802
Class ID: 32405
Fri, 4/18/14
9:00am – 4:00pm
RM: P1802
Adobe Photoshop II
Learn to utilize Photoshop to enhance your ability to create
professional and exciting designs and publications. Create artistic
and real-life images using filters and other advanced techniques.
Topics include masking, extraction, photo restoration and
manipulation. .7 CEU, $175
Class ID: 32406
Wed, 2/19/14
9:00am – 4:00pm
RM: P1802
Class ID: 32407
Fri, 3/21/14
9:00am – 4:00pm
RM: P1802
Class ID: 32408
Wed, 4/23/14
9:00am – 4:00pm
RM: P1802
Adobe Illustrator
Gain new creative freedom with Illustrator. Create custom designs,
logos and images. This software tool allows you to paint intuitively.
Learn to convert bitmaps to vector artwork and save time with
intelligent palettes and optimized workspaces. Class exercises will
introduce you to paths, text, and color to create stunning graphics
in web and print production. .7 CEU, $175
Class ID: 32409
Wed, 2/26/14
9:00am – 4:00pm
RM: P1802
Class ID: 32410
Fri, 3/28/14
9:00am – 4:00pm
RM: P1802
Class ID: 32411
Wed, 5/7/14
9:00am – 4:00pm
RM: P1802
Tim Daniels has over 10 years of experience in customized software
training and web design. He holds a B.S. Degree in Graphic Arts and
has also worked on a professional level with several area nonprofits, custom designing brochures and websites. As our lead
graphic and web design instructor, Tim brings the perfect mix of
competence, patience, and real world experience to his classes.
26 Normandale Continuing Education | 952-358-8343
Adobe InDesign
InDesign improves the productivity of creative professionals. It
allows you to closely integrate the applications that you use the most.
You’ll see how design layouts are enhanced, especially when
sophisticated graphics and typography are involved in the design of
everything from single page ads to multipage layouts like newsletters,
catalogs and books. You will work on projects that focus on
importing graphics, text boxes, packaging, printing and saving.
.7 CEU, $175
Class ID: 32412
Wed, 3/5/14
9:00am – 4:00pm
RM: P1802
Class ID: 32413
Fri, 4/4/14
9:00am – 4:00pm
RM: P1802
Class ID: 32414
Wed, 5/21/14
9:00am – 4:00pm
RM: P1802
Adobe Dreamweaver I
Learn to utilize Dreamweaver CS6 to create and modify websites.
You will learn how to plan and define a website, create pages and
format text, define structural elements, create and apply CSS style
rules, insert and modify tables, images and links, test and manage
website files, and publish a site. .7 CEU, $175
Class ID: 32415
Wed, 3/26/14
9:00am – 4:00pm
RM: P1802
Class ID: 32416
Fri, 5/2/14
9:00am – 4:00pm
RM: P1802
Adobe Dreamweaver II
Build on your knowledge of Dreamweaver CS6 by learning how to
add interactive functions that result in a true multi-media site
including search functions by keyword, developing functional forms,
and imbedding audio/video files. .7 CEU, $175
Class ID: 32417
Wed, 4/2/14
9:00am – 4:00pm
RM: P1802
Class ID: 32418
Fri, 5/9/14
9:00am – 4:00pm
RM: P1802
“As always, Tim was
wonderful! He’s so
knowledgeable and
his teaching style
works really well
for our group. We
learned more than
we expected to,
and it is going to be
extremely useful for
servicing our
clients. Please
pass along to
him a huge ‘thank
you’ from
metroConnections.”
Rachel Barrett,
Technology
Solutions Manager
Project Portfolio
Through your participation in the certificate series, you will have
learned basic design concepts in a variety of software programs. The
Project Portfolio class offers you an opportunity to apply those
concepts to a realistic final project. In order to complete the Graphic
Design Software or Web Design certificate, you must attend TWO
Project Portfolio classes. Plan to attend one session somewhere in the
middle of your certificate, and a second session after you have
completed all classes and your project. In the first session, you will
present your project idea and get feedback. In the second session,
you will present your completed project. .35 CEU, $88
Class ID: 32419
Wed, 3/12/14
9:00am – 12:30pm
RM: P1802
Class ID: 32420
Fri, 4/11/14
9:00am – 12:30pm
RM: P1802
Class ID: 32421
Wed, 4/30/14
9:00am – 12:30pm
RM: P1802
Class ID: 33615
Fri, 6/6/14
9:00am – 12:30pm
RM: P1802
“Employment of graphic designers is projected to increase by 13 percent
from 2010 to 2020, about as fast as the average for all occupations.”
Source: US Department of Labor
http://normandale.augusoft.net | Winter/Spring 2014 27
Web Development
“Tim did a great
job explaining the
materials to all
experience levels
and provided
special attention to
all who needed it.”
Design Your
Website for
Mobile Devices
See page 12 for
description and
dates.
Our classes are
updated
throughout the
year. Visit our
website for the
latest additions to
our schedule.
Introduction to Web Development
Topics include an introduction to xHTML and CSS code, an
overview of web page usability and design, and using the editing
software, Microsoft Expression Web, to create pages which include
text, graphics, color/background, invisible tables and hyperlinks.
Discussion of domain name registration, advertising the web page,
and using FTP software to upload pages to a server will be covered.
Prerequisite: Knowledge of Windows. .6 CEU, $150, INSTR: Sherri Cady
Class ID: 32397
Tue, 1/21/14
8:00am – 2:00pm
RM: P1802
Class ID: 32398
Tue, 3/25/14
8:00am – 2:00pm
RM: P1802
Intermediate Web Development
Additional topics include designing with layout tables, dynamic web
templates, importing pages, cascading style sheets, links, images,
hotspots, adding interactivity (audio, rollovers), generating reports,
and checking accessibility/compatibility. Prerequisite: Introduction to
Web Development or equivalent knowledge. .7 CEU, $175, INSTR: Sherri
Cady
Class ID: 32399
Tue, 4/1/14
8:00am – 3:00pm
RM: P1802
HTML/CSS
Learn how to “speak the language” of HTML (Hyper-text Markup
Language) and CSS (Cascading Style Sheets) in order to more
effectively use web design software. Learn current web standards for
designing and building basic web pages. You will learn how to use
HTML to structure content such as embedded images, text objects,
headings, bullet lists, and interactive links. Key differences between
xHTML & HTML 5 will be discussed along with current browser
concerns. CSS will be used to add style to this structure and provide
the layout for your new web pages. .7 CEU, $175, INSTR: Tim Daniels
Class ID: 32428
Wed, 3/19/14
9:00am – 4:00pm
RM: P1802
Class ID: 32422
Fri, 4/25/14
9:00am – 4:00pm
RM: P1802
Web Animation Using Dreamweaver & JQuery
Learn how to use JQuery plug-ins and customized CSS to create
interesting slideshows and other common animations in
Dreamweaver. With the role of Flash being diminished, JQuery
allows animation effects to play across multiple browsers and devices.
Flash won’t play on Apple devices, and HTML 5 won’t work on most
browsers so this class will train you how to use existing plug-ins and
modify them to fit your site. Prior knowledge of HTML & CSS is
strongly encouraged. .4 CEU, $99, INSTR: Tim Daniels
Class ID: 32424
Fri, 4/11/14
12:30pm – 4:30pm
RM: P1802
Web Marketing and Search Engine Optimization
See page 124 for course description.
Class ID: 32425
Fri, 5/30/14
12:30pm – 4:30pm
RM: P1802
Creating Dynamic Websites Using WordPress
Learn how to turn a WordPress blog into a robust website. See full
course description on the website. 1.4 CEU, $350, INSTR: Tim Daniels
Class ID: 33593
Wed, 6/4/14 & 6/11/14
28 Normandale Continuing Education | 952-358-8343
9:00am – 4:00pm
RM: P1802
Information Technology
Whether you are a job seeker or recruiter, you know that demand
for IT professionals in the metro area is extremely high. At the same
time, well-paying jobs are going unfilled as employers struggle to
find the right people. We partner with the best to provide IT
training and certification courses in a variety of high-demand areas.
MS Network Certification
IT professionals and administrators who are responsible for the
day-to-day management of an IT infrastructure demonstrate their
expertise by obtaining MS Network Certification, such as Windows
Server 2008 Administrator. See our website for upcoming MS
Network Certification classes.
IT Foundations
ITIL Foundations is the most widely adopted certification for IT
service management. This fall you’ll find several options for these
and other IT Foundations training programs.
Cisco Certifications
Cisco Certifications bring valuable and measurable rewards to
network professionals, their managers and the organizations that
employ them. For entry-level professionals, the Cisco Certified
Network Associate (CCNA) can open many doors and will likely
remain one of the hottest certifications for some time to come.
•
Cisco Certified Internetwork Expert (CCIE)
•
CCNP Voice Certification
•
Cisco Unity Support Specialist
•
And many additional Certifications for all levels
Programming and Development
Employers are desperate for candidates with .NET and Java
experience and certifications. See our website for the latest
Programming and Development courses.
Survey of CIOs
Reveals Increased
IT Hiring
Projections
Businesses continue
to identify IT hiring
needs, according
to the just released
Robert Half
Technology IT
Hiring Index and
Skills Report.
The areas of greatest
need include:
• IT Security
Professionals
• Applications
Development
Professionals
• Data and Database
Management
Professionals
The report is available
at rht.mediaroom.com/
ITHiringIndex
Gain the IT Edge
Information Technology is everywhere. Almost every
business, job and career requires a foundational
understanding of computer hardware, software and
digital literacy.
Whether you are looking to break into an IT career
or deepen your technology competency as a
stackable skill, our Computer Technician Certificate
program will help you accomplish your goals.
In just 3 months, earn the CompTIA A+ Certification
and step into the information technology industry.
http://normandale.augusoft.net | Winter/Spring 2014 29
healthcare and medical
Medical Career Programs
Medical Administrative Assistant
WIA Approved
Students learn how to effectively manage front desk reception,
patient scheduling, insurance and billing, practice finances, and
more. Upon graduation, students will be prepared to enter the
workforce and pass the Certified Medical Administrative Assistant
exam (CMAA) offered by the National Healthcareer Association.
The online learning platform provides 24/7 access to the curriculum
and interactive learning tools. 240 Contact Hours, $1,695
Class ID: 32237
Online class – start anytime
Medical Transcription Editor
WIA Approved
Approved by the Association for Healthcare Documentation
Integrity (AHDI), the Medical Transcription Editor program
prepares students for medical transcription and editing careers.
Topics studied include documentation, biomedical sciences, and
editing theory, among others. The program emphasizes practical
experience. Enrollment includes ten textbooks, a transcription foot
pedal, an AHDI membership, and online reference library access.
768 Contact Hours, $2,795
Class ID: 32239
Online class – start anytime
NEW
Medical Billing
WIA Approved
Developed by industry experts, this program includes real-world
practical experience and is designed to help you gain the knowledge
and skills needed to follow insurance claims all the way through to
payment. You’ll be prepared to work with industry-specific forms
such as the CMS-1500 and UB-40. You will also gain a valuable
body of knowledge to employ when working on process and health
information system implementation/redesign, and healthcare
payment/revenue cycle projects. This program includes access to
student support, technical support, and graduate support teams
throughout the training. 174 Contact Hours, $1,695
Class ID: 32242
Valuable textbooks
included in course
fee. (approx.
$300 value)
Online class – start anytime
Professional Medical Coding & Billing
WIA Approved
Medical Coding and Billing Training Program is a comprehensive
independent study online program. This program is designed by
industry experts for individuals who would like to work in the
healthcare coding and billing industry. Mastering medical
terminology, documentation, confidentiality, ethics, healthcare
structure, pharmacology, disease processes, diagnostic coding and
healthcare reimbursement are just a few of the subjects covered. This
program prepares students to sit for the CCA (AHIMA) and/or CPC
(AAPC) certification exams. 678 Contact Hours, $2,795
Class ID: 32241
Online class – start anytime
Minnesota Board of Nursing Continuing Education Requirements
The Minnesota Board of Nursing is the source of specific information regarding individual
registration requirements. All programs are designed to meet Minnesota Board of Nursing
requirements for registered nurses and licensed practical nurses. It is up to the individual
licensee to decide if the content enhances his or her ability to practice nursing.
30 Normandale Continuing Education | 952-358-8343
Pharmacy Technician
WIA Approved
The Pharmacy Technician training program is designed to help
students gain the knowledge and skills necessary to work as pharmacy
technicians and prepare to sit for the PTCB national certification
exam. Pharmacy technicians work in retail, hospital, and clinic
pharmacies. They assist pharmacists in formulating, labeling, and
dispensing medications. Numerous exercises and assessments
throughout each of the 14 modules ensure that students master each
concept before moving on, and knowledgeable student support
advisors are available from start to finish. This program is designed to
be completed in 6 months or less, with approximately 285 hours of
instruction. Program provides career and graduate services to help you
identify job opportunities, develop your resume and interviewing skills
and perhaps obtain a letter of recommendation to show prospective
employers. 342 Contact Hours, $1,995
Class ID: 32241
Healthcare
facilities must
transition to the
new ICD-10 codes
on October 1,
2014
Online class – start anytime
ICD-10 FastTrack for Medical Coder WIA Approved NEW
This course is designed to help ICD- 9 coders gain the additional
skills they need to code in ICD-10. It will cover both the ICD-10
code set, and the biomedical science knowledge to use it effectively.
The course assumes that you already have the basic skills of a medical
coder, including familiarity with how the industry works, medical
terminology, pharmacology, and basic anatomy and
pathophysiology. This course is not designed for those who have
never completed medical coding training. 169.2 Contact Hours, $695
Class ID: 33591
Online class – start anytime
Free Laptop or iPad or Kindle Fire
When enrolling in one of the following medical
career programs before April 30, 2014.
> Professional Medical Coding & Billing
> Medical Transcription Editor
> Pharmacy Technician
OR
Free Kindle Fire
When enrolling in one of the
following medical career programs
before April 30, 2014.
> Medical Billing
> Medical Administrative Assistant
Free Medical Career Information Sessions – March 12, 2014
1:00pm – 3:00pm RM: P1840 or 6:00pm – 8:00pm RM: P1840
http://normandale.augusoft.net | Winter/Spring 2014 31
Healthcare Information Technology
Healthcare IT is a rapidly
growing industry and a
critical body of knowledge
across the entire spectrum of
healthcare.
MN Healthcare Information Technology Certificate
This certificate brings together the healthcare and information technology concepts essential
to working in the healthcare IT industry. Training builds upon transferable skills from any
industry. Join over 500 HIT professionals who have taken this training to become IN DEMAND
in their field. Choose from the following courses:
Clinical Systems Specialist
WIA Approved
This training focuses on how people in the healthcare environment use technology and are
affected by it. Work with healthcare providers and medical staff and also support IT in the
development of clinical applications and the facilitation of system enhancements and
modifications to meet clinical needs. 909 Contact Hours, 75.75 CEU, $2,000
Class ID: 33606
Online class, 2/3/14 – 7/21/14
Healthcare Technology Specialist
WIA Approved
This training focuses on the technology systems used by healthcare organizations, the
architecture behind those systems and the hardware and network used to support them.
This includes supporting the organization before, during and after implementation assuring
that the technology functions properly and is configured to meet the needs of the
organization. 909 Contact Hours, 75.75 CEU, $2,050
Class ID: 33607
Online class, 2/3/14 – 7/21/14
Find out more at our MNHIT Information Sessions
on January 15 or 29 at 6 p.m., see page 69.
“Combining the HIT training with my nursing and IT
background has been very instrumental and rewarding in
my career advancement. I have been better positioned to
face the challenges ahead and ultimately align my goals
with the direction that healthcare is moving toward.”
Michael Taiwo, CHTS-IS, EHR Training Coordinator,
University of Minnesota
EHR in the Dental Clinic
NEW
Electronic health record systems (EHRs) will soon be required for all dental practices. This
course offers you an opportunity to navigate through the Eaglesoft EHR and learn practical
activities such as charting, treatment plans, integrating digital radiography, scheduling,
patient education and workflow. 3 Contact Hours, .3 CEU, $59
Class ID: 33621
Sat, 3/15/14
9:00 – 12:00pm
32 Normandale Continuing Education | 952-358-8343
RM: P1802
Nursing & Certification
Refresher Course in Nursing
This course is designed for registered nurses (RN) who need a review
and update of nursing skills to return to active status. Prearranged
supervised clinical experience is included. Basic knowledge of
computers is required. There will be ten class lectures plus 80 hours
clinical. See website for health status, security and textbook requirements.
170 Contact Hours, $1,360
Class ID: 33614
Sat, 4/5/14 – 6/21/14
8:00am – 1:00pm
RM: S2333
Healthcare Provider CPR - American Heart Association
Demonstrate and practice CPR and obstructed airway techniques
for adults, children, and infants using American Heart Association
guidelines. This 8-hour, Level “C” course meets requirements for
healthcare professionals and students. Wear comfortable clothing for
active participation. Course includes AED training. 9.6 Contact Hours,
$99, INSTR: Bob Hansen
Class ID: 32343
Sat, 5/17/14
8:00am – 4:00pm
RM: A1570
Healthcare Provider CPR - Renewal
This 4-hour course is a review of the skills and knowledge covered
in the American Heart Association’s (AHA) CPR for the Professional
Rescuer course. Skills include Adult, Child and Infant CPR. Upon
successful completion of the course, an American Heart Assoc.
Healthcare Provider course completion card will be issued.
New Refresher
Requirements:
The MN Board of
Nursing may require
a refresher course if
an individual has
been out of nursing
practice for as few
as 5 years,
depending on
circumstances.
Please visit the MN
Board of Nursing
website for more
information.
4.8 Contact Hours, $56, INSTR: Bob Hansen
Class ID: 32433
Sat, 3/8/14
8:00am – 12:00pm
RM: A1570
Class ID: 32434
Sat, 4/26/14
8:00am – 12:00pm
RM: A1570
Class ID: 32435
Tue, 5/6/14
5:30pm – 9:30pm
RM: A1570
Emergency Medical Responder Refresher
This 16-hour course enables the currently certified or recently expired
First Responder or EMR (Emergency Medical Responder) to renew
certification. Upon successful completion of the course, the
participant will be re-certified as a First Responder or EMR by the
State of MN EMS Regulatory Board. National Registration of the
First Responders or EMR is available to participants. 19.2 Contact
Hours, $145, INSTR: Bob Hansen
Class ID: 32344
Sat, 4/26/14
Sun, 4/27/14
Dental Health
Professionals
8:00am – 4:00pm &
8:00am – 5:00pm
Bob Hansen, MA,
EMT, RT, PS worked
in Law Enforcement
as an Emergency
Medical Technician
for many years. He
brings practical
experience to the
classroom.
RM: A1570
Normandale offers courses for the dental hygienist and dental
assistant to help keep skills sharp and to fulfill continuing
education requirements. For our Winter/Spring 2014 course
offerings, please visit: normandale.augusoft.net
or call 952-358-8343.
http://normandale.augusoft.net | Winter/Spring 2014 33
integrative health and wellness
Aromatherapy
Aromatherapy Foundations Certificate
This certificate course in Aromatherapy provides the foundational
information and skills you need to understand how and why
essential oils work. Learn how essential oils heal simultaneously in
the physical body, and emotional and energetic levels.
Explore the therapeutic benefits, chemistry, safety, olfactory
system and receive insider tips on the field of Aromatherapy. Hands
on learning in class includes learning about 7 essential oils,
assessment skills, how to use diffusers and sprays, and make inhalers
and topical treatments that are safe and cost effective. 15.6 Contact
Hours, $225, INSTR: Jodi Baglien
Class ID: 32351
Fri, 3/7/14
& Sat. 3/8/14
Note: Oils and
supplies are available
for purchase in class,
but not required.
8:30am – 4:30pm
9:00am – 4:00pm
RM: P1810
Aromatherapy Applications Certificate
Reducing Stress and Pain
This course will teach you the hands-on skills needed to begin
selecting and applying essential oils in safe, practical, and costeffective ways. Upon completion of this course you will understand
the effects of stress on the body and gain detailed assessment skills to
determine which oils and methods of applications to use for stress
and pain reduction. This course is taught from a holistic approach
and is easily applied to many care environments or for home use.
15.6 Contact Hours, $285, INSTR: Jodi Baglien
Class ID: 32561
Fri, 4/11/14
8:30am – 4:30pm
& Sat, 4/12/14
9:00am – 4:00pm
RM: P1840
Recommended textbook for Certificates: The Complete Guide to
Aromatherapy 2004 (2nd edition) by Salvatore Battaglia. Available
at major textbook retailers.
Aromatherapy and Acupressure
NEW
Do you want to experience a shift towards better balance, harmony
and well-being? Then come and learn how genuine essential oils
paired with key acupoints on the body produce quick, effective
rebalancing on the physical, emotional and energetic bodies. This
introductory class will teach you two powerful stress reducing
techniques that you can use right away for overall healing, tension
and stress relief. By pairing aromatherapy and shiatsu, you can
profoundly enhance your well-being routine and add a new rich
dimension to your holistic practice with essential oils. Special Bonus!
Take home your energetically aligned essential oil used in class. 3.6
Contact Hours, $59, INSTR: Jodi Baglien
Class ID: 32560
Mon, 2/24/14
6:15pm – 9:15pm
RM: P1840
Jodi Baglien, CA, CST, is an experienced holistic practitioner and
instructor, combining her years of training and experience in clinical
aromatherapy and shiatsu therapy with her passion for awakening
and mastering our inherent intuitive gifts. Jodi is approved by the
National Certification Board for Therapeutic Massage & Bodywork
(NCBTMB) as a continuing education Approved Provider.
34 Normandale Continuing Education | 952-358-8343
Ayurveda Certificate
Ayurveda is the 5,000 year-old holistic medical system from India that
emphasizes prevention and encourages health through Ayurvedic
principles of right thinking, food choices, life style changes, and the
use of herbs to create balance in energies responsible for body-mind
functions.
Introduction to Ayurveda
This foundational course covers the history, science and purpose of
Ayurveda, the five elements and the Dosha, one of the three vital
bioenergies.
Class ID: 32334
Tue, 2/11/14
6:00pm – 8:30pm
RM: P1840
Class 1: Diet & Nutrition
Learn the concepts of Agni, Ama (toxins), the six tastes and some
basic rules for eating food and unhealthy food combinations.
Class ID: 32335
Tue, 2/18/14
6:00pm – 8:30pm
RM: P1840
Class 2: Constitution & Wellness
Discover characteristics of Ayurveda’s Vata, Pitta and Kapha body
types, individualized for your own body and system.
Class ID: 32336
Tue, 2/25/14
6:00pm – 8:30pm
18 Contact Hours
and $249/series or 3
Contact Hours and
$49/class, INSTR:
Asavari Manvikar.
Introduction to
Ayurveda is a
prerequisite for ALL
other Ayurveda
classes in this series.
After completing
Introduction to
Ayurveda, you may
attend any of the
courses individually
or as a series.
RM: P1840
Class 3: Daily Routine & Harmony with Nature
Tune into nature’s patterns and rhythms and learn a general routine,
your Dosha specific routine, to support your practice.
Class ID: 32337
Tue, 3/4/14
6:00pm – 8:30pm
RM: P1840
Class 4: Health Maintenance with Seasonal Changes
Learn about seasonal changes to the body, health and emotional
levels, different stages of body imbalance and detox techniques.
Class ID: 32338
Tue, 3/11/14
6:00pm – 8:30pm
RM: P1840
Class 5: Herbs & Food for Healthy Living
Bring balance to your individual constitution through the use of
specific foods, herbs and spices to boost immunities.
Class ID: 32339
Tue, 3/18/14
6:00pm – 8:30pm
RM: P1840
“According to Ayurvedic principles,
everything that is available from nature
takes the form of potential remedies.”
http://normandale.augusoft.net | Winter/Spring 2014 35
Herbalism Certificate
Herbal therapy is the oldest and most widespread form of
healing on planet earth, generally regarded as safer and just as
effective (if not more) as orthodox medicine and easily learned
and used by the lay person. Learn to apply herbal therapy
through the use of tinctures, glycerites, teas, capsules, poultices,
compresses, and salves to support the constitution referencing
an array of conditions and in close consideration of guidelines to
indications, dosage, and contraindications. 24 Contact Hours and
$310 for series or 3 Contact Hours and $45 per class
NEW! This series has been extended to 8 classes to expand on
the depth of materials and deeper exploration of the history and
development of Herbal Therapy.
Matthew Alfs, M.H.,
A.H.G. is a
practitioner,
educator, and writer
in the field of herbal
therapy. He is a
nationally-peer
reviewed,
professional member
of the American
Herbalists Guild, the
Director of the
Midwest School of
Herbal Studies and
has authored
numerous articles on
herbal therapy.
Class 1: The Development, Forms and
Energetics of Herbal Therapy
This 2-part class introduces the major herbal systems of the world.
Part 1:
Class ID: 32355
Mon, 3/24/14
6:30pm – 9:00pm
RM: P1840
Part 2:
Class ID: 32356
Mon, 3/31/14
6:30pm – 9:00pm
RM: P1840
Class 2: The Constituents and Properties of Herbs
This 2-part class covers the chemical properties of herbs in detail.
Part 1:
Class ID: 32357
Mon, 4/7/14
6:30pm – 9:00pm
RM: P1840
Part 2:
Class ID: 32358
Mon, 4/14/14
6:30pm – 9:00pm
RM: P1840
Class 3: Herbs for the Respiratory System
This class will focus on herbs that support the respiratory system.
Class ID: 32359
Mon, 4/21/14
6:30pm – 9:00pm
RM: P1840
Class 4: Herbs for Liver Function and Detoxification
The liver has many hundreds of functions, this class will focus on
those herbs which enhance the vital functions of this hardworking
organ.
Class ID: 32360
Mon, 4/28/14
6:30pm – 9:00pm
RM: P1840
Class 5: Herbs for the Lymphatic and Urinary System
This class will focus on those herbs which enhance the function of
the lymph nodes and improve the efficiency of the kidneys to purify
the body.
Class ID: 32362
Mon, 5/5/14
6:30pm – 9:00pm
RM: P1840
Class 6: Herbs for Women’s Reproductive Health
Herbal aids for women’s reproductive health is a complex subject
that will be addressed in this class.
Class ID: 32361
Mon, 5/12/14
36 Normandale Continuing Education | 952-358-8343
6:30pm – 9:00pm
RM: P1840
Wild Plant Walk:
NEW
Identification for Food & Medicine
Learn to identify and appreciate basic edible and medicinal uses of
wild plants and shrubs of spring. Explore plant life in Normandale’s
expansive natural setting and learn how to utilize them for food and
medicine. 3 Contact Hours, $49, INSTR: Matthew Alfs
Class ID: 32354
Mon, 6/9/14
5:00pm – 7:30pm
RM: P1838
Herbs for the Musculoskeletal System
NEW
For thousands of years, herbs have been identified and utilized to
support the health of the joints, tendons, ligaments, bones (including
bone density), muscles, and skin. This class will highlight these herbs
and their specific applications to the 21st-century American, for whom
modern-day stress has wreaked havoc, leading to a bumper crop of
osteoporosis, chronic tendinitis, osteoarthritis, autoimmune forms of
arthritis, acne, eczema, psoriasis, and other skin complaints. 3 Contact
“Matthew is
amazing! He is a
walking tome of
herbs.”
– Herbalism student
Hours, $49, INSTR: Matthew Alfs
Class ID: 32554
Mon, 6/2/14
6:30pm – 9:00pm
RM: P1840
Learning Well
on
Edge
Talk
Radio
First Tuesday of the Month – 6 pm
Host Maureen Pelton engages local and national thought
leaders on topics including integrative health, meditation and
mindfulness, and spiritual development.
Upcoming Shows:
“Mindful Leadership” Janice Marturano,
former VP for General Mills, Founder of the Institute
for Mindful Leadership
“Cravings, Addictions and the Brain”
Judson Brewer MD PhD on Mindfulness and Addiction
Visit www.blogtalkradio.com/edgemagazine or call 714-364-4750. Can’t make it?
Listen to the archived episodes at www.blogtalkradio.com/edgemagazine
Join the Show – Call in with questions for Maureen and guests!
See website for more information.
INTEGRATIVE HEALTH EDUCATION CENTER
at Normandale Community College
http://normandale.augusoft.net | Winter/Spring 2014 37
Homeopathic Medicine Certificate
This new certificate program prepares you with practical skills that can
be applied immediately, including; the basic laws of homeopathy, how
remedies are made, and applications for infectious disease and acute
conditions. Individual courses will introduce you to more in-depth
treatment options for influenza, natural immunization information,
and first aid applications. 18 Contact Hours/$279 for series.
Class 1: Foundations of Homeopathic Medicine
This course provides an overview of the art and science of
homeopathic medicine. You will learn the basics of homeopathy to
treat yourself and others using the 3 basic laws of homeopathy and
simple cell salts. Learn how to engage the body’s natural defenses to
maintain more vibrant health. 7.2 Contact Hours, $149
Class ID: 32508
Sat, 2/8/14
9:00am – 4:00pm
RM: P1840
medicine have yielded
Class 2: Homeopathy and Influenza
Designed for medically licensed, natural practitioners, and lay people,
this class will familiarize you with the origins of homeopathic
medicine for use with infectious, contagious disease. You will learn
natural methods to deal with influenza and other viral illnesses,
examine conventional flu vaccines for ingredients and efficacy and
the historic and current practical application of homeopathy for acute
infectious, contagious disease. You will also learn about the history
and application of homeoprophylaxis. 3.6 Contact Hours, $49
an increase of 10 to 20
Class ID: 32509
Complementary
Medicine
Continues to Grow
Over the past ten years,
sales of homeopathic
percent each year and
worldwide, 70 to 90
percent of people use
alternative medicine.
All natural, overthe-counter,
homeopathic
remedies are FDS
approved and safe
for children, adults
and the elderly.
Sat, 3/1/14
9:00am – 12:00pm
RM: P1840
Class 3: Immunization from
a Homeopathic Perspective
This course is designed for parents questioning the best way to
protect their children as well as health professionals looking for
answers to the complex issues surrounding the increased vaccine
recommendations. This class will look at methods of vaccination and
the safe and effective alternative solution called “homeoprophylaxis.”
3.6 Contact Hours, $49
Class ID: 32510
Sat, 3/22/14
9:00am – 12:00pm
RM: P1842
Class 4: Homeopathic First Aid
Learn the basics of using homeopathy to treat minor acute injuries
and illnesses and to engage the body’s natural defenses to maintain
more vibrant health. You will become familiar with effective
remedies for burns, wounds, ear infections, learn the main
characteristics of an illness and how to match them to a remedy
choice as well as how to dose a remedy safely and when to stop
dosing. You will come away with enough information to effectively
use low potency remedies for safe and effective health. Each
participant will go home with a sturdy plastic case for keeping
remedies and 30c. of arnica. Prerequisite: Foundations of
Homeopathic Medicine. 3.6 Contact Hours, $89
Class ID: 32539
Sat, 4/12/14
9:00am – 12:00pm
RM: P1842
Cilla Whatcott, H.D., RHom, CCH is a graduate of Arizona State
University and Northwestern Academy of Homeopathy. She is
nationally certified as a classical homeopath and an international
speaker on homeopathy.
38 Normandale Continuing Education | 952-358-8343
Hypnosis
Self Hypnosis – Part 1
Self Hypnosis is an easy to learn and an extremely powerful tool for
self improvement and healing. This introductory and experiential
workshop will teach you what hypnosis is, some history, the
mechanics of self hypnosis and how to use it for a variety of reasons.
You will experience self hypnosis in class and be given detailed
instructions for practice at home to get the results you want such as
improving self-esteem, reducing stress, improving concentration,
quitting smoking, releasing excess weight, relieving insomnia,
enhancing creativity and reducing pain. 3.6 Contact Hours, $49
Class ID: 32347
Wed, 3/5/14
6:00pm – 9:00pm
RM: P1840
Self Hypnosis – Part 2
This class focuses on the components of the self hypnosis session,
including inductions, deepeners, writing effective suggestions and
trance termination. Extra time dedicated to practice of self hypnosis
and writing suggestions. 3.6 Contact Hours, $49
Class ID: 32348
Wed, 3/12/14
6:00pm – 9:00pm
RM: P1842
Medical Hypnosis
NEW
As a healthcare professional, medical hypnosis will provide you with
an additional and powerful tool for patient care. Explore how to
intervene appropriately with hypnosis in medical situations, how
hypnosis is helpful for pre- and post-surgery. Learn to recognize the
hypnotic state (whether formally induced or in a patient who is
spontaneously and naturally in the hypnotic state). Learn how the
traditional medical setting in and of itself creates a hypnotic state in
a large percentage of patients, and how to quickly induce hypnosis
in a willing patient, and ways to induce the relaxation response. You
will also leave this class with a quick method of teaching your
patients self hypnosis to create the relaxation response in themselves,
for self care management of symptomology and increase healing. You
will be able to recognize and test for the hypnotic state in others.
This class will give you the fundamentals to begin to use hypnosis as
a healthcare professional, and creates the basis of understanding
needed to pursue further training and certification in the growing
field of medical hypnosis. 7.2 Contact Hours, $129
Class ID: 32564
Thur, 5/1/14 & 5/8/14
6:00pm – 9:00pm
RM: P1840
Mind Body Techniques for Anxiety Reduction
Anxiety is a growing problem affecting many people; anxiety
disorders are on the rise as our society becomes more complicated
and more stressful. For many sufferers, the medications prescribed
may reduce the reactions, but not overcome the anxiety entirely.
This class teaches several mind/body techniques that naturally and
effectively stop anxiety at its source, without the side effects of
medication. You will learn the causes of anxiety, how to recognize
and control your own reactions quickly and naturally, and learn tools
to prevent anxiety from reoccurring. 3.6 Contact Hours, $49
Class ID: 32349
Thur, 4/3/14
6:00pm – 9:00pm
“The purpose of
hypnosis as a
therapeutic
technique is to help
you understand and
gain more control
over your behavior,
emotions or physical
well-being.”
– Mayo Clinic
Cindy Locher, CI, BCH,
MNLP, is an author,
teacher, and Board
Certified
Hypnotherapist. She
is a graduate of the
Hypnosis Motivation
Institute and Center
for Behavioral
Sciences in Los
Angeles and is a
member of NGH, AHA
and the International
Association of
Counselors and
Therapists.
RM: P1838
http://normandale.augusoft.net | Winter/Spring 2014 39
Nutrition and Diet
Good Groceries: Healthy Grocery Shopping
NEW
How do you find healthy foods? As the food industry is adept at
encouraging consumption of less-than-healthy foods, the first step to
healthy nutrition is knowing how to navigate the grocery store. After
a brief classroom introduction, we’ll take a field trip to a local grocery
store. You will learn where the healthy foods are hidden and where
the unhealthy foods are on display. 3.6 Contact Hours, $49, INSTR:
Paul Ratté
Class ID: 32538
Mon, 3/31/14
6:00pm – 9:00pm
RM: P0838
Paleo vs. Plant Based Nutrition
NEW
Paleo and plant-based diets are in the news. Should you eliminate
grains, or eliminate meat? What happens if you do? This class will
consider the advantages, and the possible challenges of these diets.
Simple rules of thumb will be discussed that combine the benefits of
both approaches. 3.6 Contact Hours, $49, INSTR: Paul Ratté
Class ID: 32493
Bonus: You will make
a kefir drink, and
receive recipes to
improve brain and
digestion health.
Mon, 4/7/14
6:00pm – 9:00pm
RM: P1838
Brain and Digestive Health
NEW
Our stomach is our second brain. If we are not digesting properly
then our brain is not functioning at its peak. If you wonder how to
improve brain health for yourself or someone you love who struggles
with anxiety, depression, learning challenges, food intolerances,
dementia or Alzheimer’s, this class is for you. We will discuss the latest
research and tools, and you will take home a kefir starter and recipes
to improve your digestion and brain health. 3 Contact Hours, $64
(including kefir starter), INSTR: Laurie Nathe
Class ID: 32489
Tue, 3/25/14
6:00pm – 8:30pm
RM: P1838
Diets and Food Theories
NEW
With so many diets available- how do you choose? We’ll cover ten
food theories, such as blood type, Ayurveda, low glycemic and vegan.
Learn about ancient techniques such as fasting, to the latest in DNA
Nutrigenomics which matches an individual DNA to food choices.
You will learn the history, benefits and weaknesses of each and match
diet options to your lifestyle and health goals. 3 Contact Hours, $49,
INSTR: Laurie Nathe
Class ID: 32490
Tue, 4/22/14
6:00pm – 8:30pm
RM: P1838
OPEN HOUSE
Beginning Tai Chi for Health & Arthritis
Saturday, 1/25/14 12:00 – 1:00pm
Saturday, 3/8/14 12:00 – 1:00pm
RM: S2330
See website to register
or call 952-358-8343.
40 Normandale Continuing Education | 952-358-8343
Free introduction and practice
to Tai Chi for Health. This
session will introduce Dr. Lam’s
Simplified Sun Style Tai Chi and
is recommended as a starting
point for your Tai Chi journey.
Over 15 million
people suffer
from hypo/hyper
thyroidism.
Three-Systems Approach to Health
This series will enable you to gain a thorough understanding of
your interactive system of hormones. Gain practical applications
and tools to implement immediately. 10.8 Contact Hours, $157 for
series, INSTR: Dr. Rhys Preston
Adrenal Fatigue: Stress, Survival, Symptoms & Healing
Adrenal fatigue occurs when the amount of stress over extends the
capacity of the body (mediated by the adrenals) to compensate and
recover from that stress often causing adrenal fatigue. Learn more
about adrenal fatigue, signs and symptoms, coping with stress and
solutions to healing. 3.6 Contact Hours, $59
Class ID: 32486
Tue, 4/1/14
6:00pm – 9:00pm
RM: P1838
Balancing Female Hormones Naturally
Confused about female hormones? Suffer from symptoms like hot
flashes, insomnia, sweet and carb cravings, weight gain? Learn the tools
to prevent and manage these symptoms. Your energy levels will improve
and the fat will melt off. 3.6 Contact Hours, $59
Class ID: 32487
Tue, 4/8/14
6:00pm – 9:00pm
Dr. Rhys Preston,
DC is a nutrition
counselor, personal
trainer and has
taught at the
Aveda Institute,
Center Pointe
School of Massage,
and the American
Academy of
Acupuncture and
Oriental Medicine.
RM: P1838
The Natural Path to Thyroid Health
The thyroid gland controls the rate at which the body produces energy
from food and therefore has a primary effect on overall energy levels. It
regulates digestion, oxygen consumption, and mobilization of fat from
storage. Learn why thyroid issues are difficult to treat, leading to
sluggishness, weight gain, and accelerated aging. 3.6 Contact Hours, $59
Class ID: 32488
Tue, 4/15/14
6:00pm – 9:00pm
RM: P1838
Find the resources to LOOK, FEEL and BE Your Best,
and design YOUR Healthy LIFE!
Stop by Normandale’s booth to enter our drawing for a free class.
See what’s new, meet our staff and explore our cutting edge programs.
Saturday and Sunday, January 11 & 12
Minneapolis Convention Center
Register and get a FREE Admission ticket at http://normandale.augusoft.net
(click on Courses/For Your Interest/Free Event)
http://normandale.augusoft.net | Winter/Spring 2014 41
Energy Medicine Certificate
The Energy Medicine Certificate introduces the philosophies and
descriptions of energy anatomy and energy healing. To earn the
certificate, you must take all seven classes. However, you can also
choose to enroll in individual classes. 58.8 Contact Hours and $875
for the entire series or 8.4 Contact Hours and $145 per class
Classes 1 - 3 will be offered in Fall 2014
See website for more description
Class 4: Energy Anatomy: Fields
Every living being and even inanimate objects emanate energy fields.
There are thousands! Explore the myriad of these fields and how
they work. Topics covered include geopathic stress, electropollution,
auric fields, and morphology. 8.4 Contact Hours, $145
Class ID: 29812
Cyndi Dale is the
president of Life
Systems Services
Corporation and is
an internationally
recognized author
of dozens of books
on spiritual
development,
personal growth
and energy healing.
Sat, 2/8/14
9:00am – 4:00pm
RM: P0842
Class 5: Energy Anatomy: Centers
Across time, cultures have accessed their energy centers to diagnose
challenging conditions, heal disease, balance emotions, cleanse the
mind, create abundance, and perform everything from manual to
supernatural feats. Energy work necessitates a thorough knowledge
of these centers, especially the chakras, for the same purpose. We’ll
explore various cross-cultural chakra systems and the spiritual and
scientific explanation for how they work before describing the 12chakra system in detail. 8.4 Contact Hours, $145
Class ID: 29813
Sat, 3/8/14
9:00am – 4:00pm
RM: P0842
Class 6: Energy Healing
We’ll cover topics and techniques including energy assessment,
clearing, balancing, and opening to help heal self and others. You’ll
leave this practical day enthused to become the healer that you are.
8.4 Contact Hours, $145
Class ID: 29814
Sat, 4/12/14
9:00am – 4:00pm
RM: P0842
Class 7: Energy Medicine: Being the Practitioner
The question is—which one? There are hundreds if not thousands
of different types of energy work practices, and in this workshop
you’ll learn about and practice a number of them. We’ll present the
major categories of energy work as well as their benefits and outline
the various criteria for deciding which to participate in or
recommend to someone. 8.4 Contact Hours, $145
Class ID: 29815
Sat, 5/10/14
9:00am – 4:00pm
Advanced Energy Medicine Workshop
Have you been studying healing or intuition? Are you ready to
practice, practice, practice? This hands-on workshop will be conducted
via demonstration and by working on the issues represented in the
class. We will cover advanced insights on healing trauma, autoimmune
dysfunctions, emotional and mental challenges, pain, finances, and
relationship issues, by using your personal gifts to develop your own
unique techniques. This is a rare opportunity to hone your special gifts
while working on others. Prerequisite: Energy Medicine Certificate
(classes 1 - 7). 3.6 Contact Hours, $145, INSTR: Cyndi Dale
Class ID: 29821
Sat, 5/17/14
9:00am – 12:00pm
42 Normandale Continuing Education | 952-358-8343
RM: P0842
RM: P0842
Healing Touch
Healing Touch is an international educational program in energy based
medicine therapy. As a professionally accredited program, the
curriculum encompasses increasing levels of practice and techniques,
standards of care, code of ethics and scope of practice.
Healing Touch International (HTI) Level 1
Healing Touch is relaxing, nurturing energy therapy which uses gentle,
heart-centered touch to assist in balancing physical, mental, emotional
and spiritual well-being and enhances the body’s natural ability to
heal. The class is open to anyone who desires to study energy therapy
with a commitment to help others. Healing touch works in
complement with standard medical care and other health care systems
and is safe for all ages. 18 Contact Hours, $295 (workbook included),
INSTR: Barb Schommer
Class ID: 32563
Fri, 4/25/14
& Sat, 4/26/14
8:00 am – 5:00pm
8:00 am – 4:00pm
Healing Touch is
endorsed by the
American Holistic
Nurses Association.
RM: P1810
Barb Schommer, RN, MS, CHTP, CHTI, draws on her 45 year career as
a public health nurse, combining standard medical care with energy
therapy. As a Certified Healing Touch Instructor, Barb is gentle and
loving in her approach of allowing participants to unfold in their own
life healing journey as they learn Healing Touch.
Reiki Energy Therapy
Reiki Energy Therapy is a simple, natural and safe method of
therapy that uses life force energy transmitted through a
practitioner’s hands, which offers physical pain reduction and
profound relaxation. Reiki Energy Therapy sessions are a hands-on,
fully clothed touch therapy.
Reiki Energy Therapy Level 1
This course prepares you to become a Certified Reiki Energy
Therapy practitioner with the skills and abilities to fully utilize Reiki
Energy Therapy including the theory and principles, the historic
origins, the ethics and the skills and abilities to administer Reiki
Energy Therapy. Please bring a bag lunch and pillows, towels, and/or
mat. 8.4 Contact Hours, $150, INSTR: Lucille Crow
Class ID: 32468
Sat, 2/1/14
8:00am – 4:00pm
RM: C3061
Class ID: 33584
Sat, 3/1/14
8:00am – 4:00pm
RM: C3061
Reiki Energy Therapy Level 2
This class provides advanced skills in Reiki Energy Therapy, increasing
the power and versatility of the use of the therapy. The practitioner
develops abilities to handle more complex situations and techniques
to strengthen and enhance the therapy. Upon completion of this
course, the student is certified as an Advanced Practitioner with
greater capabilities and ability to transmit the Reiki life force. The
course is taught using the Traditional Usui Reiki form. Prerequisite:
Certification in Reiki Energy Therapy 1. 8.4 Contact Hours, $150,
Lucille Crow, RN, RM,
CHT is a speaker and
educator, R.N., Reiki
Master and Certified
Hypnotherapist
bringing a powerful
perspective to her
work.
INSTR: Lucille Crow
Class ID: 32470
Sat, 4/12/14
8:00am – 4:00pm
RM: C3061
http://normandale.augusoft.net | Winter/Spring 2014 43
Emotional Freedom Techniques
Emotional Freedom Techniques (EFT) is a powerful self-tool to
release unhealthy thoughts and emotional stress, and quickly
manifest positive change.
These classes are
required to become
a Certified EFT
Practitioner.
For additional
information on
certification, visit
www.eftuniverse.com.
EFT: Level 1 & 2 Certificates
These hands-on workshops are part of the required training for
certification as a practitioner through EFT Universe. You will learn
the core concepts of EFT through step-by-step instruction,
demonstration, and supervised hands-on practice. The workshops
are designed to build your skills and confidence and are also intended
for those who simply want to learn about and become more
proficient with EFT in a supervised environment. 19.2 Contact
Hours, $395 per certificate
Level 1 Certificate:
Class ID: 32345
Sat & Sun, 2/22/14 & 2/23/14
8:00am – 4:30pm
RM: P0842
Level 2 Certificate:
Prerequisite: EFT Level 1 or prior approval by the instructor.
Class ID: 32346
Sat & Sun, 3/1/14 & 3/2/14
8:00am – 4:30pm
RM: P0842
Valerie Lis, EFT, MA, EFT Expert Practitioner 2 & EFT Universe
Certified Trainer, is a national holistic health practitioner and
trainer, educating college students, business and health
professionals with self-empowering tools that produce positive
change in just minutes.
Winter Warm-up for Body, Mind & Spirit
Free Spring Sampler
Bring your friends or make new ones
Come for some or all sessions!
Saturday, January 25, 2014
10:00am – 2:30pm
Class ID: 32565
as you escape the mid-winter blahs with
Normandale’s FREE Winter Warm-Up for
Body, Mind & Spirit: Spring Sampler.
Attend 50 minute workshops including
Tai Chi, Qigong, Belly Dance, Women’s
Safety, Sound Healing, EFT, Self-Mastery,
Ayurveda, and more!
44 Normandale Continuing Education | 952-358-8343
Healing Practices
Muscle Response Self-Testing and Trauma Release NEW
Toxins and trauma block one’s ability to live a healthy, happy life. In
this workshop, you will learn about toxins, how to identify them, and
address how to protect yourself from toxins using muscle response
testing. Then you will learn Quantum Techniques Trauma Release –
releasing those emotions, traumas and beliefs that block us from
healing the energy field and body. 6 Contact Hours, $129, INSTR:
Thomas Miller, Shanna Shouman and Heidi Gilman
Class ID: 33583
Sat, 3/29/14
9:00am – 2:00pm
RM: P1842
Listening to Your Body’s Signals &
NEW
Activating Your Dreams for Healing
Symptoms in the body do not arise from nowhere. Learn how to
interpret some of these signals, and more importantly some simple
yet effective self-care therapies to help clear through the underlying
conflicts via the dreams. Learn 19 Holistic self-care therapies that use
a combination of touch and a special blend of essential oils to clear
blockages and help promote health and wellbeing. 7.2 Contact Hours,
$176, INSTR: ShaOn Blodgett
Class ID: 32562
Sat, 4/5/14
9:00am – 3:00pm
RM: P1840
Storytelling for Health
NEW
Learn how to craft stories in a transformative way to help you or
your clients cope with whatever life is throwing at them. Stories can
be used to empower the tellers and listeners through crisis,
processing, and relating. You will learn storytelling techniques to aid
in empowerment of experience, and how to use stories in the healing
process. 3.6 Contact Hours, $49, INSTR: Allison Broeren
Class ID: 32555
Mon, 4/28/14
6:00pm – 9:00pm
RM: P0842
Storytelling is an
effective way to
trigger empathy,
transfer knowledge,
promote two-way
conversation, and
support deeper,
richer memories.
Creating Personal Change
NEW
Anyone who has ever tried to change a habit knows it is not as easy
as it seems. But why? We each have “immunity to change,”
competing commitments that keep us stuck. This class will make
change theory practical to your unique needs. Drawing on research
from behavioral and social psychology, you’ll uncover why changes
in the past did not stick, and develop experiments to create happier,
healthier patterns. 2.4 Contact Hours, $49, INSTR: Amanda Gustafson
Class ID: 33588
Thur, 2/27/14
6:00pm – 8:00pm
RM: P1840
Wellness at Work
Research shows that work environments that support healthy employees
provide many benefits:
• Increased Employee Retention and Loyalty
• Reduced Stress and Conflict
• Enhanced Productivity
• Increased Creativity and Innovation
Popular programs include stress reduction, nutrition, communication,
creativity, conflict management, feng shui, yoga, tai chi, qigong and
meditation. Call 952-358-8343 to learn more about how you can bring
wellness to work.
http://normandale.augusoft.net | Winter/Spring 2014 45
Sound Healing
Introduction to Sound Healing Basics
Discover how sound healing is emerging as a highly respected and
invaluable treatment method. Learn to use basic sound healing tools
to clear mental, physical and emotional roadblocks. Experience an
introduction to multiple sound healing tools and instruments to create
a circle of healing sound. 2.4 Contact Hours, $49, INSTR: Kay Grace
Class ID: 32515
Tue, 2/12/14
6:00pm – 8:00pm
RM: P1840
Drum It Up with HealthRhythms®
In this three part series, you will discover your personal rhythm with
HealthRHYTHMS® group empowerment drumming and wellness
exercises. Group drumming is an evidenced based wellness program
that promotes relaxation and boosting of the immune system. No
experience necessary and drums will be provided. 7.2 Contact Hours,
$89, INSTR: Cheri Bunker
Class ID: 32461
Mon, 4/7/14 – 4/21/14
6:00pm – 8:00pm
RM: P0806
Sound Healing Mastery Certificate
NEW
This certificate program has been uniquely designed for you to learn sound
healing techniques through an immersive, in-person learning experience and
live, instructor led webcasts for maximum flexibility and scheduling. You will
explore how sound is used to clear mental, physical and emotional
roadblocks, and to harmonize with your environment. You will experience an
introduction to Tibetan Singing Bowls, Tuning Forks, Crystals, Drums, a
Sound Bath, and your own Voice to create a circle of healing sound. Come
and harness the power of sound with conscious intention and learn to create
positive, healing energy.
Coursework – 10 Live Webinar Series
Learn the art and science of sound healing and begin developing your
sound healing skills and knowledge through this blended learning
experience. This learning is facilitated through 10 live webcast sessions and
will also be available as recordings to allow for attendance flexibility.
Thur, 2/13/14 – 4/17/14 6:30pm – 9:00pm
Retreat Experience – 3 Day Immersive
Spoil yourself with an immersive, 3-day retreat experience where you will
experience hands-on learning with real sound tools and special guest
presenters. Retreat includes meals, snacks and lodging and is located less
than one hour from Minneapolis. See website for complete details and
itineraries. Thursday (evening) – Sunday - 5/1/14 – 5/4/14
Bring a friend
discount of
$100 available
Tuition $1,100, plus Retreat room & board $497
Registration for this class is through
www.energyexpress.com/sound-healing-certification
Kay Grace, CAEH, CSH is a graduate of the four year certification
program in advanced energy work from Inner Focus School. She
has also studied Sound Healing extensively with Jonathan Goldman and
the Sound Accord Healing School. Kay is a member of Healing Touch
International, the International Sound Healers Association, and ABMP.
46 Normandale Continuing Education | 952-358-8343
Light Energy
Light Energy for Health and Healing Series
This exciting new series will introduce you to the healing
concept of light energy. You will learn recent research and
theories about the relationship of light to human physiology
and health with an emphasis on the mind-body connection and
the four core principles of quantum physics. To earn the
certificate, you must take all five classes. However, you can also
choose to enroll in individual classes.
Introduction to Light and Health
NEW
Human beings use light as information on all levels: physical,
emotional, mental and spiritual. We process light from the
environment through our eyes and skin. Scientists now believe that
all molecular processes in the body are potential sources of
biophotons – emissions of light which may be part of an
unrecognized communication network in the body. This course will
explore definitions of energy, the potential roles of light and
biophotons in the body, and how quantum physics and theory of
relativity apply to biological systems. 3.6 Contact Hours, $65
Class ID: 33622
Sat, 2/22/14
9:00am – 12:00pm
RM: P1840
Class 3: Light and Emotions
NEW
This course will focus on emotional energy in light, colors, rhythm,
symbols and patterns. Using the theory of relativity as our lens, you
will explore the profound emotional connection human beings have
to light and time, physically on the endocrine system and
energetically on the chakras. You will learn to use colors, mantras
and symbols as strategies for reading energy and applying this
knowledge toward generating flexibility, resiliency and managing
stress. 3.6 Contact Hours, $65
Class ID: 33623
Sat, 3/22/14
9:00am – 12:00pm
18 Contact Hours
and $275 for series
or 3.6 Contact
Hours and $65
per class
Class 1:
Light and the Heart
and Class 2:
Light and the Mind
will be offered in
Fall 2014
RM: P1840
Class 4: Light and Breath
NEW
Learn how light and breath interact inside cells. In this class, we will
explore the quantum principle of entanglement and new research
into the magnetic and static fields inside cells. The cell is a cavity of
resonance generating multiple fields of energy. Discover new research
into the universe of the cell including how biophotons contribute
to vital cellular processes. You will learn techniques to use light and
breath to engage the relaxation response in the body and mind. 3.6
Contact Hours, $65
Class ID: 33624
Sat, 4/26/14
9:00am – 12:00pm
RM: P1840
Marit Solheim-Witt is the founder of Alpha Element Institute and
teaches strategies for personal development, creative thinking,
stress and energy management to support the wellbeing of
individuals.
http://normandale.augusoft.net | Winter/Spring 2014 47
Self-Mastery
Self Mastery Level 1 Certificate
Self Mastery is necessary in the world today. When you master
the self you master the world. Clarity and certainty are
attainable once the powers of the mind, body, heart and spirit
are harnessed.
Class 1: Unleashing the Warrior in You
Warrior ship is a way of life, a constant choice, a sculpting of mind,
body, heart and spirit.
Class ID: 32438
10.8 Contact Hours
and $129 for series
3.6 Contact Hours
and $49 per class
Tue, 4/8/14
6:00pm – 9:00pm
RM: P1840
Class 2: Expanding Awareness and Sensitivities
Awareness is the deepest form of knowing, one of the intuitive gifts,
and can provide us with a direct link to the universal silent
knowledge that is rich and deeply filled with wisdom and
understanding.
Class ID: 32439
Tue, 4/15/14
6:00pm – 9:00pm
RM: P1840
Class 3: Developing Your Natural Abilities
Focusing on your strengths allows you to ride through the ups and
downs of life in a more fluid manner, thriving rather than just
surviving.
Class ID: 32440
Tue, 4/22/14
6:00pm – 9:00pm
RM: P1840
Self Mastery Level 2 Certificate:
Open to anyone
who has successfully
completed the Self
Mastery Level 1
Certificate. Call
952-358-8343 to
register for this
series.
Pathway's to Personal Power and Freedom
Become the master of your life. This series builds on Level 1’s work
by integrating and applying the awakened abilities and awareness to
create a new path as master of your life. 10.8 Contact Hours and
$129 or 3.6 Contact Hours and $49
Class 1: The Hero’s Journey
Class 2: From Ordinary to Extraordinary
Class 3: Becoming the Master
Tue, 4/29/14 – 5/13/14
6:00pm – 9:00pm
RM: P1840
The Philosophy of Nothing:
Accessing the Essence of Self and Universe
This course offers the opportunity to access, understand and utilize
the everyday application of ancient knowledge and wisdom. It
explains why the universe is at the heart of so many systems of
understanding. Gain information about other belief systems and
learn what is common and unique to your own values and life
experience. 3.6 Contact Hours, $59, INSTR: Hanakia Zedek
Class ID: 32353
Tue, 4/1/14
6:00pm – 9:00pm
RM: P1840
Hanakia Zedek is a well known and respected Public Speaker,
Shaman, Mystic, and Musician. He has 40+ years of hands on
experience in the Metaphysical, Psycho~Spiritual, Magical, Esoteric,
Healing and Martial Arts. Hanakia is the author of “TaoZen Verses.”
“I’ve been taking classes here for years and this is one of the absolute best.” - Self Mastery student
48 Normandale Continuing Education | 952-358-8343
Feng Shui Personal Program
This 4-part series will provide you with a strong foundation of Feng
Shui principles. You will gain a new vision of your space and develop
a solid base from which to pursue more in-depth Feng Shui study.
These classes are comprehensive as a series, although may also be
taken individually. This program was designed for the individual
interested in learning deeper in Feng Shui principles. It does not
certify an individual as a Feng Shui consultant.
Class 1: Discovery Feng Shui: A Personal Journey
This program has been designed to teach you what you must know
to get your home in Feng Shui order. You will learn how to apply the
principles of Feng Shui to your own home to maximize benefits and
minimize challenges so that you can create a space that is in harmony
with your life-goals. It provides an excellent foundation for your
continued Feng Shui Journey. Special Offer: Each student will receive
a 15 minute personal phone consultation with instructor to review
blueprint information and ask individualized questions. 3.6 Contact
Hours, $69, INSTR: Lisa Janusz
Class ID: 33610
Sat, 3/29/14
9:00am – 12:00pm
RM: P1808
After the first class,
you will be able to
start applying
general Feng Shui
principles
immediately to affect
change in various
aspects of your life.
Class 2: Attracting Wealth & Prosperity with Feng Shui
We’ll show you the money! Whatever the state of your financial
situation is – you will learn strategies to enhance your wealth.
Whether you are protecting your current status or hoping to increase
the flow of prosperity in your life, this class will give you simple Feng
Shui tools to apply quickly. 2.4 Contact Hours, $49, INSTR: Michelle
Skally Doilney
Class ID: 33611
Tue, 4/8/14
6:00pm – 8:00pm
RM: P1808
Class 3: Clearing Clutter with Feng Shui
Before you start applying too many Feng Shui principles, you must
deal with clutter. This class will take you through the seen – and
unseen – issues that too much stuff can have in your space. By the
end of this session you will know what constitutes clutter, how to
deal with it without feeling overwhelmed and where to start. 2.4
Contact Hours, $49, INSTR: Jessica Hoelzel
Class ID: 33613
Tue, 4/15/14
6:00pm – 8:00pm
RM: P1808
Class 4: Creating Healing Environments with Feng Shui
Thoughtfully designed environments support the healing process.
This class is designed for those dealing with illness and healing,
including health care professionals working in a hospitals, long-term
care facilities, or clinics, and personal care-givers. Learn how the
application of Feng Shui principles can create environments that
enhance healing. These concepts will be applied to both health care
facilities and personal living spaces. 2.4 Contact Hours, $49, INSTR:
Ellen Schultz
Class ID: 33612
Tue, 4/22/14
6:00pm – 8:00pm
RM: P1808
Taught by instructors who are certified or approved by the
Wind & Water School of Feng Shui (WWC) to assure quality
and continuity of information.
http://normandale.augusoft.net | Winter/Spring 2014 49
Healing Arts Business Practices
Turning Your Healing Skills into a Business
NEW
Are you a healer or spiritual teacher, but not sure how to bring your
work to the world? Have you thought about receiving money for
your healing or teaching skills, but unsure of where to start?
Whether you want to make your passion your career, or are just
curious about what it takes to have a personal practice, this series
will help you decide your first steps. 7.2 Contact Hours and $129 for
the series or 2.4 Contact Hours and $49 per class
Class 1: Making a Difference and Making an Income
Bringing your healing and spiritual gifts to the world requires more
than being excellent at your art. In this class, you will explore how
to receive value in return for your time and skills. Based on your
personal strengths and weaknesses, you will be able to decide if
starting a practice is right for you, and where to find the expert help
you may need to succeed. 2.4 Contact Hours, $49, INSTR: Sonja Brown
Class ID: 32566
Wed, 4/9/14
6:00pm – 8:00pm
RM: P1840
Class 2: Alternative Health Practice Laws
and Business Models
There are multiple ways you can organize your practice, which can
feel anything from scary to exciting. This course will cover the
business models from free agent, contract, solo, partnership, LLC
and franchise. Learn how to create safety for yourself and your
clients with the Minnesota law regulating Alternative Health
practice, and insurance options. Choosing the right structure at the
beginning will let you concentrate on the fun part- taking care of
your clients! 2.4 Contact Hours, $49, INSTR: Deanna Reiter
Class ID: 32567
Wed, 4/16/14
6:00pm – 8:00pm
RM: P1840
Class 3: Your Unique Value to Clients
You know there are people out there who need what you offer - how
will they find you? By becoming clear on your unique services, you
will be able to tell a story that attracts your ideal clients. 2.4 Contact
Hours, $49, INSTR: Sonja Brown
Class ID: 32568
Wed, 4/23/14
Grow a Healthy Business
Negotiation: Get What you Want
see page 2
eMarketing Essentials Certificate
see page 13
Entrepreneur Boot Camp
The Business Plan
see page 64
50 Normandale Continuing Education | 952-358-8343
6:00pm – 8:00pm
RM: P1840
Creativity & Personal Development
Exploring Your Heart’s Desire Through Numerology
Discover the essence of your Heart’s Desire through the lens of
numerology. In numerology your Heart’s Desire represents your
inner wisdom, also known as the Soul’s Desire or Motivation
number which indicates the nature of the vibration in your energy
field that seeks to express more fully in your life and the outside
world. You will receive a brief overview of numerology, learning
about your inner strengths, internal motivations, and unique sources
of happiness represented by your Heart’s Desire number. 3 Contact
Hours, $49, INSTR: Susan Shopek
Class ID: 33609
Thur, 2/20/14
6:00pm – 8:30pm
RM: P1838
Self-Discovery with Enneagram
NEW
Are you a Peacemaker? Challenger? Helper? Achiever? Come and
discover your personal Enneagram type through two unique
personality tools that will help you learn about how you relate to
others and the world around you. This self-discovery course will
deepen your self-awareness and provide a better understanding,
empathy, and acceptance of others. It is ideal for navigating career
pathways, relationships and making better, healthier choices.
2.4 Contact Hours, $62 (including textbook), INSTR: Vera Snow
Class ID: 32448
Wed, 5/7/14
6:00pm – 8:00pm
RM: P1840
Idea Incubator
NEW
Do you have an idea that you believe has potential? Something you
could create or do, someone you believe you are becoming? Do you
wish you had people with whom to share the idea…who would
intentionally listen and engage in your process? Come join us in a
four-week, idea transformational session. From concept to “show
time,” we supply the listening with no agenda other than to help
you “hatch” something and/or start your creative flow. 9.6 Contact
Hours, $159, INSTR: Vera Snow & Pam Pech
Class ID: 32460
Wed, 3/5/14 – 3/26/14
9:00am – 11:00am
RM: P1810
Class ID: 33589
Thur, 3/6/14 – 3/27/14
6:00pm – 8:00pm
RM: P1840
Play to
Your Brain
In this
increasingly
complex world,
our brains are
constantly being
overloaded.
When we better
understand our
own brain, we can
play to our
innately wired
strengths, see
pages 3 and 5
Face Reading: Introduction to Physiognomy
NEW
Physiognomy is the ancient process of interpreting facial structure to
learn about the inner person. Our facial structure is our “soul print.”
Every face is perfect, and reveals in its shape both our gifts and our
challenges. This information will empower the participant in
situations where we often feel less than powerful – relationships,
sitting on either side of the interview table, in team meetings and the
dating game. 3 Contact Hours, $49, INSTR: Ralph Dehner
Class ID: 32462
Sat, 2/8/14
6:30pm – 9:00pm
RM: P0840
Ralph Dehner, is a Certified and Licensed Occupational Therapy
Practitioner (COTA/L) and learned Physiognomy from Rose Rosetree.
He is a Tai Chi and Qigong Master, and also teaches our Tai Chi for
Arthritis Teacher Certification.
http://normandale.augusoft.net | Winter/Spring 2014 51
Spring Forest Qigong
Managing Stress with Spring Forest Qigong
NEW
Doctors report that stress is the #1 underlying cause of illness and
disease. In this workshop, Master Lin will provide you with simple,
energy-based techniques you can use at any time to relieve and
release stress, return your mind and body to a relaxed and balanced
state, and help you live a healthier, happier life. 2.4 Contact Hours,
$59, INSTR: Chunyi Lin
Class ID: 32558 Wed, 3/19/14
Chunyi Lin is a
certified
International
Qigong Master and
coauthor of a #1
Amazon.com
bestseller, “Born a
Healer.”
6:30pm – 8:30pm
RM: P0838
Healing Emotions with Spring Forest Qigong
NEW
Emotional baggage may block the healthy flow of vital energy to
your vital organs, causing sickness and even tremendous physical
pain. International Qigong Master Chunyi Lin has developed
simple, yet effective techniques to transform anxious, frustrated, or
angry energy into wisdom energy that sooths and nurtures your
body, mind and spirit. Join us for an evening of discovery, healing
and experiential learning. 2.4 Contact Hours, $59, INSTR: Chunyi Lin
Class ID: 32559
Wed, 4/9/14
6:30pm – 8:30pm
RM: P0840
“a healer in every family
and a world without pain.”
Qigong Movement Forms
Free & Easy:
Spring Forest
Qigong/Qigong
Form/ Tai Chi
sampler event.
See page 44
See pages 56 & 57
for Tai Chi classes
5 Animal Frolics Qigong
NEW
The Tai Chi Five Animal Frolics are an ancient set of exercises based
upon the movements of animals. The forms include the Crane which
increases balance and agility, the Bear to develop power, the Monkey
enhances flexibility, the Deer promotes grace, and the Tiger which
builds muscular strength. These exercises teach how to move the
body in accordance with tai chi principles, while enhancing vitality
and health. Animal Frolics can be an introduction to Tai Chi or an
enhancement of your current practice. 7.2 Contact Hours, $59, INSTR:
Linda Ebeling
Class ID: 32463
Wed, 3/5/14 – 4/9/14
6:30pm – 7:30pm
RM: S2330
Class ID: 33618
Wed, 4/16/14 – 5/21/14
7:30pm – 8:30pm
RM: S2330
Radiant Lotus Qigong
This Qigong form is designed for women and focuses on optimizing
health and healing to bring peace, grace and strength to women 15
to 95. Radiant Lotus Qigong helps support menstrual and
menopausal symptoms, breast health, rejuvenating skin, hair and
bones, and brings a sense of self-empowerment and ability to cope
with stress. This course is for women only. 7.2 Contact Hours, $59,
INSTR: Linda Ebeling
Class ID: 32464
Wed, 1/15/14 – 2/26/14
6:30pm – 7:30pm
RM: S2330
Class ID: 32466
Wed, 4/16/14 – 5/21/14
6:30pm – 7:30pm
RM: S2330
52 Normandale Continuing Education | 952-358-8343
Stress Management
Introduction to Breathwork
Staying Calm, Cool and Focused
Does it ever seem like everything is going alright- and you are
still stressed? Do you have moments where your emotions seem out
of proportion to what is actually going on? These may be symptoms
of trauma. In this class, you will learn breathing techniques to release
trauma, and feel energized and alive. Learn to breathe in ways to
face anxiety producing situations feeling calm, cool and collected.
3.6 Contact Hours, $49, INSTR: Patrick Weseman
Class ID: 32485
Thur, 4/3/14
6:00pm – 9:00pm
RM: P1840
Meditation
Taoist Healing & Transformation Meditation
Join Certified Universal Tao Instructor Bryan D. Bertsch for an
inspiring series of self-healing meditation techniques. You will learn
“The Inner Smile” and “MicroCosmic Orbit,” and the Healing
Sounds meditations; the Universal Tao System as taught by Master
Mantak Chia. These techniques teach you how to transform
everyday stress into vitality and balance negative emotions with
positive ones to create internal harmony. Learn how to relieve
chronic pain, detoxify your system, increase your energy and enjoy
better health. 2.4 Contact Hours, $49, INSTR: Bryan Bertsch
Class ID: 32475
Wed, 4/30/14
6:30pm – 8:30pm
RM: P1840
Meditation Methods
NEW
Not all meditation is sitting silently. In the midst of activity and
change, this class will help you find inner peace and centeredness.
Each week you will discover different techniques that fit you where
you are. Drawing from wisdom past and present, you will learn
gentle breathing techniques, heart-centered meditation, mantra
meditation, and walking meditation. 7.2 Contact Hours, $129 for
series or $49 per class. INSTR: Barbara Everett
Class ID: 32472
Mon, 2/24/14 – 3/10/14
6:00pm – 8:00pm
RM: P1838
Joy of Living Level II: Opening the Heart
NEW
Learn how meditating on loving-kindness and compassion can
open our hearts to the world around us, and relax the selfcentered tendencies that lead to anxiety, dissatisfaction, and
suffering. Cultivating loving-kindness and compassion helps
us to see the basic goodness that all beings share. By relating to
others in an open-hearted way, we bring peace to the mind and
develop a sense of confidence and purpose. This, in turn,
naturally brings harmony to our relationships and enables us
to work with challenging situations more effectively.
16.8 Contact Hours, $195, INSTR: Edwin Kelley
Class ID: 32471 Fri, 3/28/14
9:00am – 5:00pm
& Sat, 3/29/14 9:00am – 4:00pm RM: P1842
http://normandale.augusoft.net | Winter/Spring 2014 53
Movement and Body Work
Introduction to Foot Reflexology
NEW
This course focuses upon the relationship between the reflexology
zones and maps of the feet and body systems/organs. It includes
demonstration and practice of pressure point location and thumb/
finger walking which stimulates the innate self-healing of the body
through increased circulation, relaxation and balancing of body
systems. A brief history of reflexology’s origins, as well as research
on the efficacy of reflexology as a complementary modality is
included. 3.6 Contact Hours, $59, INSTR: Denise Tonkinson
Class ID: 32496
Thur, 3/20/14
6:00pm – 9:00pm
RM: P1838
The Pilates Method for an Ageless Body
NEW
Joseph Pilates created a body of work that is proving to be a golden
treasure for “fixing” the body. It is an exercise discipline that gravity
proofs the body, provides damage control and addresses everybody’s
needs, whether healthy and fit, de-conditioned; the child, the adult,
male or female. The Pilates Method works to facilitate all other
exercise regimes and disciplines and will enhance performance in
any and all forms of sports, dance, fitness and conditioning
programs. The course will include lecture, discussion and light
exercise. 2.4 Contact Hours, $49, INSTR: Lonna Mosow
Class ID: 32495
Tue, 4/29/14
6:00pm – 8:00pm
RM: P0806
Belly Dance for Every Body
NEW
Belly dancing is extraordinarily beneficial for improving flexibility,
core strength, endurance, musculature awareness, and posture
improvement. You will be introduced to the foundation moves of
Middle Eastern dancing. This class will involve a yoga-inspired warm
up followed by a cardio shimmy drill. From there, you will be
instructed on foundation movements while receiving individual
attention to ensure safety and proper technique. Improve your health
in a gentle, nurturing environment and have fun doing so. All ages
and body types are encouraged. 7.2 Contact Hours, $59, INSTR:
Shannon Townsend
Class ID: 32455
Wed, 2/5/14 – 3/12/14
7:00pm – 8:00pm
RM: A1560
Class ID: 32456
Wed, 3/19/14 - 4/23/14
7:00pm – 8:00pm
RM: A1560
Class ID: 32457
Wed, 4/30/14 - 6/4/14
7:00pm – 8:00pm
RM: A1560
No, Not Me!
Personal Safety and Self-Defense “Female Only”
Some estimates indicate that two million Americans are
victims of violent crimes each year. Empower yourself by
mastering simple and effective techniques to ensure that you
don’t become one of them. Learn how to prevent, escape,
and defend yourself from any attacker – regardless of your
size or fitness level. Developed through a combination of
research and real-world experience. No other course can
offer this much valuable training in a compressed timeframe.
3.6 Contact Hours, $69, INSTR: Alan Horner, MBA, US Navy
Seal Officer
Class ID: 32350
54 Normandale Continuing Education | 952-358-8343
Tue, 3/4/14 5:30pm – 8:30pm RM: P0806
Yoga Sampler Series
Yoga will strengthen the body, open the heart, and quiet the
mind. This four-part series will introduce you to the eightlimbed path of yoga. Bring a mat, blanket, water, and wear
comfortable clothing. 9.6 Contact Hours, $139 for series
Class 1: The Eight-Limbed Path of Yoga
This course will introduce you to the eight-limbed path of yoga,
allowing you to sample Pranayama (breathing), Pratyahara (sense
withdrawal), Dharana (concentration), Dhyana (meditation), and
Asana (postures). You will feel the power and love of a deep yogic
experience as you come home to your body and quiet the thoughtwaves of your mind. 2.4 Contact Hours, $49
Class ID: 32504
Thur, 4/3/14
6:00pm – 8:00pm
RM: S2330
Class 2: Pranayama and Yoga Nidra
Pranayama is the art and science of yogic breathing techniques. The
benefits include clarity of mind, physical well-being, purpose,
intention, inner and outer health and fulfillment, lightness of heart,
and even weight loss. Our breathing has a profound effect on the
quality of our lives. Deeper and more restorative than sleep, Yoga
Nidra is like nothing you have experienced before. This practice
completely relaxes the nervous system, releasing physical, emotional
and mental tension. One hour of Yoga Nidra is equivalent to three
hours of sleep. 2.4 Contact Hours, $49
Class ID: 32505
Thur, 4/10/14
6:00pm – 8:00pm
“This series of yoga
classes deepened my
understanding and
helps to keep me on
my journey.”
RM: S2330
Class 3: Mudras, Mantras, and Meditation
Ancient yogic placement of the body (mudras), repetition of words
or sounds (mantras), and techniques to quiet the thought-waves of
the mind (meditation) allow you to live with increased clarity, grace
and ease. In this class you will have an opportunity to try out
mudras, mantras, and eight different kinds of meditation, choosing
one or two that you may wish to continue as a personal practice in
your life. 2.4 Contact Hours, $49
Class ID: 32506
Thur, 4/17/14
6:00pm – 8:00pm
RM: S2330
Class 4: Bhakti Yoga of Devotion
Bhakti yoga is that of devotion. It is the yoga of selfless love,
compassion, humility, purity, and the desire and serious intention
to merge with God. This class will include Kirtan music and
chanting, allowing you to experience the profound effects that this
meditative path can have on your life. 2.4 Contact Hours, $49
Class ID: 32507
Thur, 4/24/14
6:00pm – 8:00pm
RM: S2330
Sharon (Shar) Hills-Bonczyk, MPH, RYT-500, has been a yoga
practitioner for over 30 years. She is a certified Kripalu Yoga Teacher
at the advanced level (RYT 500), registered with Yoga Alliance,
experienced in Kripalu and Iyengar yoga, meditation, and ayurveda.
A York University study found that practicing yoga
reduced physical and psychological symptoms of
chronic pain in women with fibromyalgia.
http://normandale.augusoft.net | Winter/Spring 2014 55
Tai Chi Certification Programs
The Tai Chi Certified Teacher Training Programs are designed
for certified exercise instructors, tai chi instructors, advanced
tai chi students and healthcare professionals. No previous tai
chi experience required.
Tai Chi for Arthritis – Teacher Certification 1
This course is endorsed by many arthritis foundations worldwide.
The certification is “Tai Chi for Arthritis”. Note: An instructional
DVD will be sent prior to the workshop. 16.8 Contact Hours, $275, INSTR:
Ralph Dehner
Class ID: 33585
Sat, 5/3/14
9:00am – 5:00pm
RM: S2330
& Sun, 5/4/14
9:00am – 4:00pm
RM: S2330
Tai Chi for Arthritis – Teacher Certification 1 Update
The Tai Chi Update is required every 2 years to keep one’s skills and
knowledge current. Time will be spent reviewing the 12 Tai Chi for
Arthritis movements and reviewing instructional training and theory.
Prerequisites: Tai Chi for Arthritis – Teacher Certification 1 or 2.
9 Contact Hours, $95 (or $210 for both the TCA 1 update and TCA 2),
INSTR: Ralph Dehner
Class ID: 33590 Sat, 5/3/14
9:00am – 5:00pm
RM: S2330
Tai Chi for Arthritis – Teacher Certification 2
This workshop teaches advanced coordination skills for greater
challenge and benefits. Prerequisites: Tai Chi for Arthritis - Teacher
Certification 1. Note: An instructional DVD will be sent prior to the
workshop. 7.8 Contact Hours, $145 (or $210 for both the TCA 1 update
and TCA 2), INSTR: Ralph Dehner
Class ID: 33587 Sun, 5/4/14
9:00am – 4:00pm
RM: S2330
Tai Chi Workshops
Tai Chi Pushing/Sensing Hands Workshop
NEW
This workshop is open to students of any skill level who would like
to try Tai Chi partner exercises. 2.4 Contact Hours, $29, INSTR: Keith
Root
Class ID: 33625
Sat, 3/22/14
2:00pm – 4:00pm
RM: A1560
Class ID: 32556
Sat, 4/19/14
2:00pm – 4:00pm
RM: A1560
Tai Chi Energy Review Workshop
NEW
This workshop is a refresher for students of Dr. Paul Lam’s Tai Chi
for Energy form. 2.4 Contact Hours, $29, INSTR: Linda Ebeling
Class ID: 32535
Sat, 3/1/14
1:00pm – 3:00pm
RM: S2330
Sun Style Workshop
NEW
The morning session is a review of the Sun 41 form. The afternoon
session will cover enhancements highlighting balance and weight
transfer using Yin/Yang theory. 3.6 Contact Hours, $45 per class, 7.2
Contact Hours and $75 for both. INSTR: Keith Root & Linda Ebeling
Class ID: 32534
Sat, 3/15/14
8:30am – 11:30am
RM: A1560
Class ID: 32525
Sat, 3/15/14
1:00pm – 4:00pm
RM: A1560
56 Normandale Continuing Education | 952-358-8343
Tai Chi & Qigong Courses
Tai Chi is a qigong system of cultivating energy by balancing the chi energy in the body.
Often called “Taijichuan”, it means “ultimate balance or polarity system” and includes
physical balance, mental balance, psychological balance, and spiritual balance.
About the forms: The Yang style is the most practiced form in the world. Another popular
form is the Sun Style which is used in the Tai Chi for Health - Arthritis course. This course
is ideal newcomers and people with health issues. The Fan, Saber, and Push Hands
programs all teach to martial art skills.
* check website for specific dates and rooms
Beginning Tai Chi
Beg Tai Chi for Health and Arthritis
Class ID: 32491
Mon, 1/27/14 – 3/10/14
7pm – 8pm
Root
$59
Class ID: 32492
Mon, 3/17/14 – 4/21/14
7pm – 8pm
Root
$59
Class ID: 32481
Sat, 2/1/14 – 3/8/14
10:30am – 11:30am
Gonzales
$59
Class ID: 32482
Sat, 3/15/14 – 4/19/14
10:30am – 11:30am
Gonzales
$59
Intro to Yang Style Tai Chi
Class ID: 32483
Thur, 1/30/14 – 3/6/14
7:00pm – 8:00pm
Root
$59
Class ID: 32484
Thur, 3/13/14 – 4/17/14
7:00pm – 8:00pm
Root
$59
5 Animal Frolics Qigong
Class ID: 32463
Wed, 3/5/14 – 4/9/14
6:30pm – 7:30pm
Ebeling
$59
Class ID: 32618
Wed, 4/16/14 – 5/21/14
7:30pm – 8:30pm
Ebeling
$59
Radiant Lotus Qigong
Class ID: 32464
Wed, 1/15/14 – 2/26/14
6:30pm – 7:30pm
Ebeling
$59
Class ID: 32466
Wed, 4/16/14 – 5/21/14
6:30pm – 7:30pm
Ebeling
$59
Intermediate/Advanced Tai Chi
Sun Style 97 Form
Class ID: 32523
Sat, 2/1/14 – 4/19/14
9:00am – 10:00am
Gonzales
$120
Wed, 1/15/14 – 4/9/14
7:30pm – 8:30pm
Ebeling
$120
8:00pm – 9:00pm
Root
$120
10:30am – 11:30am
Root
$120
8:30am-10:00am
Root
$150
8:00pm – 9:00pm
Root
$120
Tai Chi Fan 2
Class ID: 32467
Yang Short Form
Class ID: 32478
Mon, 1/13/14 – 4/21/14
Class ID: 33617
Sat, 1/11/14 – 4/19/14
Yang Long Form
Class ID: 32476
Sat, 1/11/14 – 4/19/14
Yang Style Saber
Class ID: 32479
Thur, 1/30/14 – 4/17/14
Sample Tai Chi at our free open house events and
at the Winter Warm up Event, see pages 40 & 44
http://normandale.augusoft.net | Winter/Spring 2014 57
explore languages
American Sign Language
Learn skills for conversing in American Sign Language from basic to
advanced level in a fun and non-threatening learning experience. You
will also learn to apply correct facial grammar and gain an appreciation
and deeper understanding of Deaf culture. These classes emphasize a
non-spoken classroom to help you achieve a mastery and confidence
in your skills. 1.2 CEU, $99/each class, INSTR: Jamey Guille
Level 1: Class ID: 32569
Thur, 2/6/14 – 3/20/14
(n/c 2/27)
6:00pm – 8:00pm
RM: P1842
Level 2: Class ID: 32570
Thur, 3/27/14 – 5/1/14
6:00pm – 8:00pm
RM: P1842
Level 3: Class ID: 32571
Tue, 2/11/14 – 3/18/14
6:00pm – 8:00pm
RM: P1842
Level 4: Class ID: 32572
Tue, 3/25/14 – 4/29/14
6:00pm – 8:00pm
RM: P1842
Textbook Required for all ASL Courses:
See website for specific required course materials.
To obtain needed ASL text contact Harris Communications at
952-906-1180 or TTY: 952-906-1198 or at www.harriscomm.com
Jamey Guille has a Masters Degree in Deaf Education and American
Sign Language. He lost his hearing at age two, and brings an
authentic and caring perspective to his classes.
Hebrew
See website for
more Hebrew
classes
There are many reasons for you to learn Hebrew. You will learn to
read and write the 22 letters of the Aleph Bet, the vowels, basic
grammar and learn about the state of Israel—all in Hebrew! By the
end of the first course, you will learn over 50 new words that were
carefully chosen to help you communicate. This is a great foundation
for those who wish to be able to read the Tanakh (the Bible in its
original text). 1.2 CEU, (Level 1 Tuition includes textbook that will be
used for Levels 1-4), INSTR: Michelle Kotlovich
Level 1: Class ID: 32451
Thur, 2/6/14 – 3/13/14
6:30pm – 8:30pm
$139
RM: P1810
Level 2: Class ID: 32452
Thur, 3/20/14 –4/24/14
6:30pm – 8:30pm
$99
RM: P1810
“From my previous experience with trying to learn Chinese, I
thought that this would be really hard to do. The class was all
adult learners and a lot of us were initially nervous. However,
Youmei Hou (the instructor) immediately created a relaxed
setting and was always there to help us. Every year, I travel to
China for my business and now feel much more confident
because of the knowledge I gained in this class.”
– Nancy Peterson, CEO Display Sales
58 Normandale Continuing Education | 952-358-8343
Normandale’s
Japanese Garden
named one the
“11 Most Relaxing
Places in the Twin
Cities” —KARE 11
Japanese
Learn the practical, communicative and essential language patterns
used in everyday life. Hiragana, the first phonetic alphabet of
Japanese will be also introduced in Level 1, and Katakana, the second
phonetic alphabet in Level 2. Basic 30 Kanji characters are
introduced in Level 3, and additional 50 in Level 4, as well as
Japanese sentence structures. Japanese culture will also be discussed
as you build a firm foundation for more advanced study. 1.2 CEU,
(Level 1 Tuition includes the textbook, Japanese for Busy People),
INSTR: Michiko Dressen
Level 1: Class ID: 32497
Wed, 2/19/14 – 3/26/14
6:00pm – 8:00pm
$125
RM: P1844
Level 2: Class ID: 32498
Wed, 4/9/14 – 5/14/14
6:00pm – 8:00pm
$99
RM: P1844
Level 3: Class ID: 32499
Mon, 2/24/14 – 3/31/14
6:00pm – 8:00pm
$99
RM: P1844
Japanese Culture at a Glance
NEW
This course will help you develop an understanding of Japanese
culture through a variety of visual materials, songs, poems,
calligraphy, origami, food, tea tasting, and other activities. Learn
how the old and new coexist, and become familiar with the culture
in a way that'll help you communicate more effectively with native
Japanese speakers. This course also provides an opportunity to
explore the Japanese art collection at the Minneapolis Institute of
Arts. 1.2 CEU, $125 (textbook included), INSTR: Michiko Dressen
Michiko Kato
Dressen is native
Japanese from Oita
City, Japan. She
received her Master’s
degree in Education/
Human Development
from the University
of Minnesota, and
has taught Japanese
for over 20 years.
Class ID: 33599
Mon, 4/7/14 – 5/12/14
6:00pm – 8:00pm
RM: P1842
Chinese
Mandarin Chinese is the most widely spoken language in the world
(based on the number of native-language speakers) with 873 million
native speakers. In this course, students will acquire basic
conversational skills and become acquainted with the civilizations,
culture and business environment of China. Also included are
Chinese etiquette and ethical guidelines for business. 1.2 CEU, $99,
INSTR: Youmei Hou
Level 1: Class ID: 32441
Tue, 2/18/14 – 3/25/14
6:00pm – 8:00pm
RM: P1810
Level 2: Class ID: 32442
Tue, 4/8/14 – 5/13/14
6:00pm – 8:00pm
RM: P1810
http://normandale.augusoft.net | Winter/Spring 2014 59
Spanish
Our Beginning
Spanish program is
designed for
beginners whose
goal is to eventually
become fluent.
These classes help
learners build a solid
foundation of
Spanish grammar
and an extensive
vocabulary to equip
them for a
continuing, in-depth
study of the
language.
Beginning Spanish 1
This is the first course in our traditional Spanish series. Beginning
Spanish 1 is for students who have little or no experience with the
language. Learn commonly used questions and answers for engaging
in simple conversations, communicating numbers, dates and times,
and basic vocabulary related to everyday language. By the end of the
class, you will also be familiar with some regular and irregular present
tense verbs. 1.2 CEU, $129 (includes textbook for Beginning Spanish
1 - 4), INSTR: LeAnn Taylor
Class ID: 32501
Wed, 2/26/14 – 4/2/14
6:30pm – 8:30pm
RM: P1810
Beginning Spanish 2
This is the second of four courses in the Beginning Spanish sequence.
You’ll practice basic conversational skills using reflexive verbs and
some verbs in the perfect and imperfect tenses. Direct and indirect
object nouns will be introduced, as you add to your vocabulary and
conversational skills. 1.2 CEU, $99, INSTR: LeAnn Taylor
Class ID: 32502
Wed, 4/16/14 – 5/21/14
6:30pm – 8:30pm
RM: P1810
Italian
Whether you are
interested in art,
opera, history or
architecture, learning
Italian will lead you
to a deeper
understanding of
these and many other
expressions of Italian
culture.
Your instructor will provide a fun learning environment with many
opportunities to interact and practice all four modes of
communication. Through the use of audio, video, simple readings
and written exercises you will learn everyday expressions and develop
your speaking and comprehensive skills. Textbook is included in Level
1 and will be used for Levels 1 - 4. 1.2 CEU, INSTR: Paola Foresti Faul
Level 1: Class ID: 32449
Mon, 2/3/14 – 3/17/14
Level 2: Class ID: 32514
Mon, 3/31/14 – 5/5/14
$129
6:30pm – 8:30pm
RM: P1810
6:30pm – 8:30pm
$99
RM: P1810
Each Italian course has a bonus online classroom (at Sophia.org)
where your instructor will post recaps of each week’s lesson. Access
code will be provided on the first day of classes.
French
Learn French phrases that are commonly used in airports, hotels,
restaurants, and among your French colleagues. You will practice
French vocabulary with the instructor and fellow classmates. You
will also be given worksheets and activities for “at home” practice.
1.2 CEU, $99, INSTR: Rose Mingo-Holtz
Level 1: Class ID: 32443
Mon, 2/3/14 – 3/17/14
6:30pm – 8:30pm
RM: P1844
Level 2: Class ID: 32445
Mon, 4/7/14 – 5/12/14
6:30pm – 8:30pm
RM: P1844
Rose Mingo-Holtz is from Haiti and a native French and Creole
speaker and has been teaching for Normandale for more than 10
years.
60 Normandale Continuing Education | 952-358-8343
Visual Spanish™
An Engaging Approach to Accelerating Language Learning
Visual Spanish is an innovative, accelerated Spanish program that
uses a proven visual learning methodology to quickly build basic
conversational skills. Popular among adult learners and business
organizations alike, Visual Spanish provides you with a light-hearted
and relaxed learning environment in which you will build a
vocabulary of high-frequency words and phrases.
Visual Spanish 1: Essential Conversation Starters
Master the basic building blocks of initiating and responding to
simple communication with another person in one-on-one
conversations in Spanish. You will be able to initiate and participate
in simple conversations using essential words and phrases, and basic
questions and answers. In addition, you learn to speak and ask about
feelings, emotions and “everyday objects” around you in a variety of
situations. 1.2 CEU, $145 (includes materials), INSTR: Tim Owen
Class ID: 32512
Thur, 2/13/14 – 3 /27/14 (n/c 2/27) 6:00pm – 8:00pm
RM: P1844
Visual Spanish 2: Essential Conversation Structures
Visual Spanish 2 offers an intensive, accelerated approach to building
sentences and asking questions using fourteen essential high-frequency
language structures for basic Spanish conversation. You will quickly
learn to incorporate fifty common verbs with the essential structures
to facilitate conversations in formal and informal “one-on-one”
situations. 1.2 CEU, $145 (includes materials), INSTR: Tim Owen
Class ID: 32513
Thur, 4/3/14 – 5/15/14 (n/c 5/8)
6:00pm – 8:00pm
A comprehensive set
of course materials
is included in the
course fees.
RM: P1844
Who Should Attend:
Visual Spanish is designed to facilitate rapid acquisition of
conversational ability for those who are new to Spanish and for those
who want to brush up on their conversational skills.
Spanish for Medical Professionals
Designed specifically for healthcare professionals, you will
practice the basic, practical language skills needed to
communicate with your Spanish-speaking patients and
their families. Gain an understanding of the culture, and
know how to ask the questions that are vital to quality
healthcare. Develop confidence to effectively communicate
with your Spanish-speaking patients, while improving and
expanding your knowledge of the Spanish language.
1.6 CEU, $145, INSTR: Cristina Sempé
Level 1: Class ID: 32324
Online class – 3/3/14 – 3/28/14
Level 1: Class ID: 32325
Online class – 5/5/14 – 5/30/14
Level 2: Class ID: 33619
Online class – 4/7/14 – 5/2/14
http://normandale.augusoft.net | Winter/Spring 2014 61
English Speaking
English Made Easier
Since 2006, students
from more than 45
countries have
participated in our
accent reduction
classes! Current
Normandale students
may be eligible to
attend for free.
Contact Greg Lyons
for more information:
952-358-8436, or
greg.lyons@normand
ale.edu.
FREE
An Introduction to Accent Reduction
Reduce the frustration of job-hunting by improving your language
skills. In this two hour session, you will learn secrets to make
consonants less difficult to pronounce in the English language. All
dialects (Spanish, Asian, East Indian and others) are welcome.
FREE, INSTR: Claire Campbell-Tokar
Class ID: 32453
Mon, 3/3/14
6:00pm – 8:00pm
RM: P2808
Enhance Your English Speaking Skills, All Dialects
Learn to accurately pronounce all English vowel and consonant
sounds. Retrain your “ear”, lips, and tongue. Imitate sounds and self
- correct by watching your mouth positions in a mirror. Translate
and identify difficult sounds using the International Phonetic
Alphabet (IPA). Practice specific sounds with word lists, drills, and
sentences. Clear speech and pronunciation can be applied to reading,
conversation, and the speaking requirements of your job. 1.2 CEU,
$129, INSTR: Claire Campbell-Tokar
Class ID: 32454
Mon, 3/10/14 – 4/14/14
6:00pm – 8:00pm
RM: P2808
Class ID: 33616
Wed, 2/19/14 - 3/26/14
RM: P2808
2:00pm - 4:00pm
Clair Tokar is a language consultant for an international PR firm,
coaching their foreign clients. She applies the same techniques that
are successful in private sessions to small classes of learners with
international backgrounds thorough Normandale.
Thinking about going back to school for that MBA?
You’ll find that we offer great skill building courses designed to
prepare you for your graduate studies.
Ensure Acceptance
The GMAT Preparation course is delivered online and offered
monthly. You will gain test-taking techniques, methods for
improving your score and practice on actual GMAT tests
from previous years.
Prepare for Research
The Business Research Certificate – Introduction to
Business Research, Business Statistics, Qualitative Business
Research – will help you to succeed in researching and utilizing
the “right” data in your papers and presentations.
Update Technical Skills
Almost all schools require at least a minimum level of
proficiency with word processing, spreadsheets and
databases. See pages 20 to 24 for a list of one-day,
technical courses.
See our website or call 952-358-8343
for more information.
62 Normandale Continuing Education | 952-358-8343
Normandale Continuing Education offers hundreds
of online courses and certificate programs that are
designed to meet a wide variety of learning
interests and goals.
Search Engine Optimization, ASP.NET, Java Programming,
Online learning
anytime,
anywhere …
just a click away!
PC Troubleshooting, Crystal Reports 10
• Knowledgeable
Computers and Technology — Creating Web Pages,
and patient
Business and Professional — Accounting
Fundamentals, Designing Webinars, Business Analysis,
Supervision and Management
instructors
• In-demand
job skills
Healthcare — Medical Terminology, Pharmacy
Technician, Medical Coding and Billing, Medical
Administrative Assistant, Certificate in Gerontology,
Integrative Health and Wellness — Nutrition for
• Interactive
learning
• Flexible schedule –
classes start
frequently!
Optimal Health, Certificate in End of Life Care, Become
a Physical Therapy Aide, Healing Through Hypnosis
Writing and Languages — A to Z Grant Writing,
Courses start
as low as $99
Effective Business Writing, Grammar Refresher, Speed
Spanish, Instant Italian, Grammar for ESL
Personal Interest – GRE Preparation, Math Refresher,
Genealogy, Digital Photography and MORE!
Start whenever you’re ready!
Our online courses and certificate programs offer the convenience to fit with your schedule.
http://normandale.augusoft.net | Winter/Spring 2014 63
expand your career
Entrepreneurship
Entrepreneur Boot Camp
NEW
Statistics show that most businesses fail within the first five years.
This course provides insight into the characteristics, knowledge and
skills needed to become a successful entrepreneur. Learn to identify
the abilities required of successful entrepreneurs and how to acquire
them, develop goals to help establish your business, develop an
outline for your plan, and take home techniques to successfully
manage your new business. 1.6 CEU, $195, INSTR: Conrad Brian Law
Turn your healing
arts passion into a
business, see page 50
Class ID: 32275
Online class – 2/3/14 – 2/7/14
Class ID: 32276
Online class – 4/7/14 – 5/2/14
The Business Plan
NEW
Whether starting a business or growing the one you have, a business
plan serves as a roadmap and can help secure needed funding. In
this course, you evaluate the many aspects and potential hurdles of
the business and build the business plan. This practical, hands-on
approach encourages you to focus on the most critical components
of your business plan. It will enable you to uncover hidden risks and
assess the business from a marketing, management, and financial
vantage point. 1.6 CEU, $195, INSTR: Mary Beth Izard
Class ID: 32277
Online class – 3/3/14 – 3/28/14
Class ID: 32278
Online class – 5/5/14 – 5/30/14
Business Research Certificate
NEW
Discover the specific knowledge needed to succeed in researching
and utilizing the “right” data for decision making as a professional
and for your organization. You will gain the skills needed to
effectively communicate research results to a specific audience for
maximum impact and effective decision making.
This certificate is designed for business professionals, entrepreneurs
and graduate students who need information such as market
potential, competitive intelligence, standard industry practice,
productivity improvement, etc. 4.8 CEU, INSTR: Cathy Proffitt Boys
and Mary Dereshiwsky
Class ID: 32252
Online class
Introduction to Business Research
Business Statistics
Qualitative Business Research
1.
2.
3.
4.
5.
2/3/14 – 2/28/14
3/3/14 – 3/28/14
4/7/14 – 5/2/14
5 Skills Everyone Needs
to Have on a Resume
Excel
Web Development (Java, HTML, SQL)
Adobe Creative Suite
Foreign Language
Google Analytics
pg 22
pg 28
pgs 26-27
pgs 58-62
pg 14
US News & World Report, Ritika Trikha
64 Normandale Continuing Education | 952-358-8343
Career Assessments
Myers-Briggs Type Indicator - MBTI
.15 CEU, $35
Class ID: 32519
Wed, 2/26/14
5:00pm – 6:30pm
RM: P1838
Class ID: 32520
Mon, 3/24/14
5:00pm – 6:30pm
RM: P1838
Class ID: 32521
Thur, 4/17/14
5:00pm – 6:30pm
RM: P1838
Strong Interest Inventory - SII
.15 CEU, $35
Class ID: 32516
Thur, 2/6/14
5:00pm – 6:30pm
RM: P1838
Class ID: 32517
Tue, 3/4/14
5:00pm – 6:30pm
RM: P1838
Class ID: 32518
Wed, 4/9/14
5:00pm – 6:30pm
RM: P1838
Class note:
Participants will
come to the college
to take their
assessment (2-3 days
prior to class). You
will see your results
in class. To schedule
an assessment,
please call the
Career Center at
952-358-8261.
The New World of Work
Connecting People, Insights and Skills
JOIN US and see that you can take control of your career while
bringing direction, purpose and meaning to your work!
Top 10 Networking Blunders
(and how to avoid them)
Are you tired of breaking out in a cold sweat, having awkward
moments, and reaching out to people who don’t respond? Anyone can
learn to become a GREAT networker. Learn the top 10 networking
blunders, how to avoid them, and 3 simple steps for fail-proof
networking…every time. FREE
Class ID: 33605
Thur, 1/16/14
1:00pm – 3:00pm
RM: P0806
Take Control of Your Interview Success
Are you tired of feeling out of control in your job interviews?
Wondering what to wear, what to say, how to follow up and how to
get the truth? Catherine packs 15 years of hiring secrets into a
refreshing, fun & honest look at the top 10 mistakes job seekers make
– and how to avoid them. FREE
Class ID: 33604
Tue, 3/4/14
1:00pm – 3:00pm
RM: P0806
How to Get Linked-In Lucky
Are you fed up with people who don’t respond to your Linked-In
invitations? Joining groups that take you nowhere? Having people
view your profile, but never ask to connect? Learn to get people
asking you to connect. Explore the 7 essential elements, and 5 ways to
boost your rank. Walk away with a Linked-In checklist. FREE
Class ID: 33603
Thur, 5/1/14
1:00pm – 3:00pm
RM: P0806
Catherine Byers
Breet has been
closing the gap
between employers
and job seekers since
1997. Through her
online job hunt
coaching system,
consulting and
workshops, she
delivers direct and
honest confessions
from the other side
of the hiring desk.
Sponsored by
Thrivent Financial
for Lutherans
http://normandale.augusoft.net | Winter/Spring 2014 65
Career Development Professionals
Global Career Development Facilitator Certificate
The GCDF title designates that you have met the requirements set
forth by the Center for Credentialing & Education and the National
Career Development Association. The GCDF Certificate is an
internationally recognized certification program for people working
with clients/students in career development (career and workforce
counselors, employment placement specialists, trainers, etc.).
For information, call 952-358-8343 or see our website for course
details.
Educators
See our website for
complete course
descriptions and
learning objectives.
These online courses are designed for K-12 teachers interested in
professional development. They are $145 each, with an optional
additional $40 paid later for graduate credit.
Online Courses for K-12 Teachers
(Graduate Credit Available)
Students with ASD
(Autism Spectrum Disorder)
3/3/14 – 3/28/14
Gender in the Classroom
3/3/14 – 3/28/14
Online Teaching and Learning
for K12 Teachers
3/3/14 – 3/28/14
Generational Learning Styles
for K12 Teachers
4/7/14 – 5/2/14
Social Media and Online Tools
for K12 Teachers
4/7/14 – 5/2/14
Substitute Teacher Preparation
3/3/14 – 3/28/14
Resources for K-12 Teachers
In partnership with MN Department of Education,
Normandale offers K-12 certification and
recertification programs.
Human Relations for Teachers -This course is
designed to meet the Minnesota requirement
for in-service teachers with teaching certificates
and is offered several times each year.
The American Indian Component – This course
is for teachers with teaching certificates who
need American Indian studies to satisfy the
human relations requirement for certification.
Teachers are responsible to verify their individual status with the department of education
prior to registration for these courses. Additional information is available at the MN
Department of Education website http://education.state.mn.us.
For more information, call 952-358-8343 or visit website normandale.augusoft.net
66 Normandale Continuing Education | 952-358-8343
Training and Development
Training and instructional design have become valuable skills for
business professionals. Training and learning occurs in different ways
and through various modes. The following online courses are
designed to help you deliver content that is engaging, relevant and
easily applied.
Certificate in Teaching Adults
NEW
Effective facilitation of knowledge transfer and skill development is
highly valued in today’s workplace. In this comprehensive certificate,
you will cover core topics, including How Adults Learn,
Generational Learning Styles, Preparing to Teach, Using Technology,
and more. 3.2 CEU, $295, INSTR: William A. Draves and Kassia
Dellabough
Class ID: 33626
Online class – 2/3/14 – 3/28/14
Developing Hybrid Courses
NEW
Whether developing new or modifying existing courses, learn to
apply the best of both worlds: the strength of the face-to-face
engagement and the power of the Internet. The Hybrid or “flipped”
classroom encourages students to learn at their own pace while also
building on the unique exchanges that can happen in both the faceto-face class and on-line. 1.6 CEU, $195, INSTR: Kassia Dellabough
Class ID: 33627
Online class – 4/7/14 – 5/2/14
Certificate in Online Teaching
This certificate program will provide you with proven techniques for
designing online instruction as well as key fundamentals for
effectively teaching online. 4.8 CEU
Designing Online Instruction
NEW
Learn to navigate the online instructional environment. You’ll
practice managing each phase of course design and development.
You’ll be given instructional design guidelines and best practices and
review various models and key factors for engaging learners. In
addition, you will receive information on copyright issues,
assessment and evaluation. 16 CEU, $105, INSTR: Rita Marie Conrad
Class ID: 33630
Online class – 3/10/14 – 3/14/14
Advanced Teaching Online
NEW
The opportunities are tremendous for teaching online. Take home a
ten step model for developing your online course. Experience one of
the most advanced online classrooms and learn a variety of
enhancements to online learning. Engage in online discussion with
other teachers. An instructor’s book, Advanced Teaching Online, is
included. 1.6 CEU, $195, INSTR: William Draves
Class ID: 33628
Aberdeen Group
$495 for the
certificate or $195
for an individual
class.
Online class – 2/3/14 – 2/14/14
Building Online Learning Communities
NEW
Understand the definition of a cyberspace community while learning
about dialogue as inquiry, negotiating discussion guidelines, and
forms of collaboration. Learn how to build an online learning
community with the authors who wrote the popular book by the
same title. 1.6 CEU, $195, INSTR: Rena Palloff and Keith Pratt
Class ID: 33629
Best-in-class
organizations
share learning:
“Organizations that
extend learning to
their customers
and partners saw
nearly double the
increase in year
over year revenue.”
Become a
Certified Online
Instructor (COI).
When you
complete the
Certificate in
Online Teaching,
you are prepared
to sit for the COI
certification
exam. See our
website for more
information.
Online class – 4/24/14 – 4/18/14
http://normandale.augusoft.net | Winter/Spring 2014 67
registration
information
Advanced registration is encouraged for all programs and
must be accompanied by payment or charge
authorization. In most cases, enrollment is limited, so
participants are encouraged to register early. If you are
traveling a long distance, you are encouraged to register
with Normandale before you make travel arrangements to
guarantee a space in the class/workshop.
FIVE WAYS TO REGISTER!
Online: Available 24/7
Use your Visa/MC/Discover
http://normandale.
augusoft.net
Phone: 952-358-8343
Advertised discounts may not be available for online
registrations. To register for a class which is eligible for a
discount, call 952-358-8343.
Fax: 952-358-8240
Mail:
Normandale
Community College
Business Office
9700 France Avenue S
Bloomington, MN 55431
Email Confirmations and Receipts are sent immediately
when you register online.
Refund Policies may vary according to class type. Our
general policy requires that we be notified at least 4 days
prior to the class start date in order to qualify for a
refund. Refund policies for other classes and programs
may be found on our website:
http://normandale.augusoft.net
In Person
Partnership Center, RM P1820
Mon – Fri,
8am – 4:30pm
Class changes or cancellations will be communicated by
email and/or telephone. The college reserves the right to
cancel classes with insufficient enrollment. A 100% refund
of your registration fee will be issued if a class or
workshop is cancelled by Normandale Community College.
Visit www.normandale.edu
For maps, directions, and parking information
✁
r e g i s t r a t i o n
f o r m
Name _______________________________________________________Birthdate __________________
Address ________________________________________________________________________________
City____________________________________________________ State_______ Zip _______________
Phone ____________________________ Email ______________________________________________
WHEN REGISTERING PLEASE INCLUDE:
CLASS TITLE
___________________________________
___________________________________
CLASS ID
BEGIN DATE
TIME
__________ _________ _______
FEE
_______________
__________
_______
_______________
TOTAL FEES
_______________
_________
___ Enclosed is a check or money order payable to Normandale Community College.
Normandale accepts MasterCard, VISA and Discover cards. To register with a credit card,
call 952-358-8343 or go online at http://normandale.augusoft.net
If you need a reasonable accommodation for a disability (e.g., wheelchair
accessibility, interpreter, Braille or large print materials), such an
accommodation can be available upon request. Normandale is an affirmative
action, equal opportunity educator and employer. The contents of this brochure
and other college publications are subject to change without notice. The
information in this brochure is available in alternate formats.
68 Normandale Continuing Education | 952-358-8343
Advance
Your
Career
HEALTHCARE AND
MEDICAL PROGRAMS:
MN Healthcare Information
Technology (MNHIT)
Refresher Course in Nursing
Pharmacy Technician
Medical Coding and Billing
Medical Transcription Editor
Medical Administrative Assistant
“Since going through the MNHIT
program, my assignments have been
more enterprise-level and incorporate
both IT and operational areas. The
knowledge I gained in the program
played a big role in that step.”
–Alicia Nesvacil,
Sr. Consulting Analyst, HealthPartners
Get Certified!
MN Healthcare Information Technology (MNHIT)
Information Sessions:
January 15 or January 29 at 6:00pm
More info on page 32 or www.MNHealthIT.com
Learn about other professional training programs and certifications
http://normandale.augusoft.net or call 952-358-8343.
normandale
continuing
education
Career Training
and
Employment
Certifications
Inside
reflexology visio customer centered communication scrummaster agile
customer engagement building an effective team meditation methods joy
ECRWSS
Residential Customer
9700 France Avenue South
Bloomington, MN 55431-4399
medical hypnosis leading through change aromatherapy diet and food theories digestive
negotiation: get what you want google analytics medical coder six sigma astering change hebrew
building and leading an effective team media sales face reading access an effective
storytelling for health light and emotions idea incubator quickbooks sql hods
Learning for Individuals, Teams and Organizations
Non-Profit Org.
U.S. Postage
PAID
Permit No. 6335
TWIN CITIES, MN
WINTER/SPRING 2014
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Pivotal Learning, HIT Health Information Technology, Leadership skills. Professional Certificates. Meditation Methods, indea incubator, quickbooks, sql, media sales, customer centered communication, customer experience, reflexology, diet and food, negotiation, get what you want, free events, networking blunders, control your interview success, storytelling health, medial coder, six sigma, google +, google analytics, visio, stress management, herbal therapy, aromatherapy, mnhit minnesota health technology, web development, inbound marketing, business communication, dump the data, brain-friendly organization, neuroleadership Format : application/pdf Title : Normandale Continuing Education Course Schedule Creator : Normandale Community College - Continuing Education Description : Computer Training; Scrum Training; Business; Marketing; Enrich Organization; Teacher & Educator; Career Assessment; Supervision; Administrative Professional; Graphic and Web Design; SQL; Information Technology Training; Project Management; Leadership; IRS Tax Course; Stress Managment; Spring Forest Qigong; Tai Chi; Certificate and Certifications; Online Courses; Medical Career Courses; Healing Practice; Languages; English; Spanish; French; Chinese; Italian; Russian; FengShui; Retirement Planning; MOS; Business Communication; Web Writing; Marketing; New World of Work; Writing Resume'; Change Agen Certificate; Implementation; Healing Touch; Joy of Living; Medical Billing; Hebrew; Arabic; Change; Change Management; Supervision; Customized Training; Drupal; WordPress; Nutrition; Homeopathic Medicine; Naturopathic Medicine; Natural Path to Thyroid Health; Anxiety Reduction; Career Training; Emploment Certification; Continuing Education; Learning; Individuals; Teams; Organizations; Free Event; 2013; Numerology; Health care; Healthcare; Medicine; Long Term Care; Dimentia; Dental Health; Dental Courses; Nitrous Oxide; Dental Hygienist; Dental Assistant; Skills, Leadership Skills, Customer Experience, Customer Service, Idea incubator, media sales, reflexology Subject : Computer Training, Scrum Training, Business, Marketing, Enrich Organization, Teacher & Educator, Career Assessment, Supervision, Administrative Professional, Graphic and Web Design, SQL, Information Technology Training, Project Management, Leadership, IRS Tax Course, Stress Managment, Spring Forest Qigong, Tai Chi, Certificate and Certifications, Online Courses, Medical Career Courses, Healing Practice, Languages, English, Spanish, French, Chinese, Italian, Russian, FengShui, Retirement Planning, MOS, Business Communication, Web Writing, Marketing, New World of Work, Writing Resume', Change Agen Certificate, Implementation, Healing Touch, Joy of Living, Medical Billing, Hebrew, Arabic, Change, Change Management, Supervision, Customized Training, Drupal, WordPress, Nutrition, Homeopathic Medicine, Naturopathic Medicine, Natural Path to Thyroid Health, Anxiety Reduction, Career Training, Emploment Certification, Continuing Education, Learning, Individuals, Teams, Organizations, Free Event, 2013, Numerology, Health care, Healthcare, Medicine, Long Term Care, Dimentia, Dental Health, Dental Courses, Nitrous Oxide, Dental Hygienist, Dental Assistant, Skills. Pivotal Learning, HIT Health Information Technology, Leadership skills. Professional Certificates. Meditation Methods, indea incubator, quickbooks, sql, media sales, customer centered communication, customer experience, reflexology, diet and food, negotiation, get what you want, free events, networking blunders, control your interview success, storytelling health, medial coder, six sigma, google +, google analytics, visio, stress management, herbal therapy, aromatherapy, mnhit minnesota health technology, web development, inbound marketing, business communication, dump the data, brain-friendly organization, neuroleadership X Press Private : %%DocumentProcessColors: Cyan Magenta Yellow Black.%%EndComments Document ID : uuid:bc48ef29-9324-4cad-9b77-11368b3c4a85 Instance ID : uuid:c7f32f02-4199-4da7-b542-0e3591809bc7 Page Layout : SinglePage Page Count : 72 Author : Normandale Community College - Continuing Education Warning : [Minor] Ignored duplicate Info dictionaryEXIF Metadata provided by EXIF.tools