Normandale Continuing Education Course Schedule P1842 NCC Wtr2014 LR

User Manual: P1842

Open the PDF directly: View PDF .
Page Count: 72

enrich your organization

computers and technology

explore languages

healthcare and medical

expand your career

integrative healthcare and wellness

NORMANDALE.EDU | 952-358-8343

continuing education

normandale

WINTER/SPRING

2014

Sebastian Joe’s manager,

Greg Hefferan, scoops up

new leadership skills

through the Supervision &

Management Certificate.

Discover New Possibilities

2014 begins! It is a great time to look forward, clarify intentions and frame

goals for the year. We seek ways to feel healthy, emotionally fulfilled,

personally successful and connected within our communities. When we take

time to learn, we invest in ourselves. When we expand our insights and honor

our talents, we invest in our future.

This schedule is filled with courses and programs designed to inspire and

prepare you to reach your aspirations, professionally and personally.

Explore Career Opportunities

If you are in the middle of a job search or unsure about the direction of your

career, take a look at the many events designed to connect you to new

opportunities and professional networks…many are FREE.

Change Summit page 4

New World of Work page 65

Healthcare Information Technology page 32

Healthcare Careers page 69

Enhance Workplace Skills

Businesses leaders value employees who can lead teams and facilitate change.

Employers know that new thinking fosters growth, satisfies customers and

improves overall competitiveness.

The Failure Forum page 5

Certified ScrumMaster page 16

Change Agent Certification page 5

Delivering greater customer service and building brand value are the hallmarks

of competitive advantage. There is an increasing need for employees who can

apply customer research and analytical tools to enhance the customer

experience, communications and business strategies.

CX: Customer Experience page 11

Google Analytics page 12

Customer Centric Communication page 10

Embrace Health and Wellness

Utilizing the holistic principles of energy, balance and wellness are known to

enhance our health. They also cultivate natural vigor that helps us obtain

greater clarity, boost productivity in our work and feel contented.

Ayurveda Certificate page 35

Energy Medicine page 42

Reflexology page 54

Whether you’re looking to renew your career, advance your professional skills

or enhance your wellbeing, Normandale Continuing Education can help you

achieve your goals. Call us at 952-358-8343, we’re here to help.

Learning for Individuals, Teams and Organizations

table of contents

enrich your organization | pages 2 – 19

Business Acumen

Change Management

Supervision

Human Resources

Business Communication

Customer Experience

Marketing

Agile and Scrum

Quality and Six Sigma

Project Management

computer and technology | pages 20 – 29

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

QuickBooks

Microsoft Access

SQL – Structured Query Language

Organization and Efficiency

Graphic and Web Design

Web Development

Information Technology

healthcare and medical | pages 30 – 33

Medical Careers

Healthcare Information Technology

Nursing and Certifications

integrative health and wellness | pages 34 – 57

Aromatherapy

Ayurveda

Herbalism

Homeopathy

Hypnosis

Nutrition and Diet

Energy Medicine - Reiki - Healing Touch

Emotional Freedom Techniques

Sound Healing

Light Energy

Self Mastery

Feng Shui

Healing Arts Business Practices

Creativity and Personal Development

Stress Management and Meditation

Movement and Body Work - Yoga

Qigong and Tai Chi

explore languages | pages 58 – 62

American Sign Language

Hebrew

Japanese

Chinese

Spanish

Italian

French

English Speaking

expand your career | pages 64 – 67

Entrepreneurship

Career Assessments

Global Career Development Facilitator

Educators

Training and Development

registration | page 68

http://normandale.augusoft.net | Winter/Spring 2014 1

Cover story,

page 6

2Normandale Continuing Education | 952-358-8343

enrich your organization

Business Acumen

Managing Ambiguity:

Navigating Gray in a Black and White World

In a constantly changing work environment, the ability to navigate

ambiguous situations is an underappreciated skill. While it might

be nice to have black-and-white answers, today’s complexity and

sophistication creates a whole world of gray. You will learn the tools

necessary to create shared agreement and avoid miscommunication.

.4 CEU, $99, INSTR: Ellen Hinrichs

Class ID: 32551 Tue, 4/29/14 8:30am – 12:30pm RM: P1840

Negotiation: Get What You Want NEW

Negotiation is a key skill for success in business and everyday life.

Knowing strategies to clarify what you want and how to prioritize

needs will ensure you get more of what’s essential. Work with a pro

to learn how to plan, implement and win in the bargaining process.

Save time, grow your business network and gain confidence when

dealing with even the shrewdest of deal-makers. Invest in these skills

now and reap a lifetime of rewards. See the website for more

information. 1.6 CEU, $195, INSTR: Julia King Tamang

Class ID: 32267 Online class – 3/3/14 – 3/28/14

Class ID: 32268 Online class – 5/5/14 – 5/30/14

Working with Difficult People

Dealing with difficult people in the workplace can be exhausting,

irritating and overwhelming. Prepare yourself with skills and strategies

to cope with challenges effectively and appropriately. Create a

personal plan to improve interactions and concentrate on your own

performance and results.

.4 CEU, $99, INSTR:

Ellen Hinrichs

Class ID: 32542 Thur, 5/29/14 8:30am – 12:30pm RM: P1842

Managing Time, Workload, and Responsibilities

Time is the common equalizer. This course will expose common

time wasters and brainstorm effective methods to eliminate the

waste. Discover tools and methods to manage your workload most

effectively and efficiently.

.4 CEU, $99, INSTR: Ellen Hinrichs

Class ID: 32541 Tue, 5/13/14 8:30am – 12:30pm RM: P1840

Fundamentals of Agile Development

See page 16 for course description.

CX: Customer Experience NEW

See page 11 for course description.

Throughout our schedule, you will see this matrix barcode (or QR

code). Smartphones and other devices equipped with barcode

readers are able to scan this code and gain instant access to our

website.

“According to a 2013

study from Brother

Corporation, the

average US worker

loses 76 hours per

year as a result of

disorganization and

inefficiency. This

equates to an

estimated $177

billion loss to

organizations.”

http://normandale.augusoft.net | Winter/Spring 2014 3

Neuroleadership: Brain-Friendly

Strategies to Enhance Performance NEW

The exploding field of neuroleadership is teaching us important

lessons about how the brain physically reacts to change and

organizational decisions. In this workshop, you will learn how to

create an environment and implement strategies that are conducive

to supporting happy and healthy brains. Brains that are more open

to collaboration and implementation of new initiatives. You will

specifically learn how to enhance the structure of your teams,

communicate change, and coach in a way that will engage employees

and improve performance. .4 CEU, $99, INSTR: Erika Garms, Ph.D

Class ID: 33596 Wed, 5/21/14 8:30am – 12:30pm RM: P1840

Building and Leading an Effective Team NEW

The days of employees working by themselves in a lonely cubicle are

over. Almost all work is done in teams, and the leader who can create

a high-functioning cohesive team will be most effective. Learn how

to adapt to individual strengths and preferences while creating a

team that is better than its individual parts. .4 CEU, $99, INSTR: Ellen

Hinrichs

Class ID: 32540 Tue, 5/6/14 8:30am – 12:30pm RM: P1840

Dump The Data, Tell The Story NEW

Every day it seems as though we sift and sort through data. Some of

it offers new insight and some supports a greater story. The problem

is being able to convert and condense data into meaningful

information that is compelling, illustrative, understandable and

targeted to the needs of your audience. In this interactive workshop,

you will learn the skills of synthesizing information into main points

and translating those points into stories that create meaning and

produce necessary results. You will see that data stories can be told

through narratives, metaphors and visuals. You can bring your own

data or work with in-class data sets. This workshop is ideal for

executive assistants, marketing and sales professionals, project and

financial managers, planners and analysts. .4 CEU, $99, INSTR: Allison

Broeren

Class ID: 33598 Thur, 5/22/14 8:30am – 12:30pm RM: P1840

New

Certification

Presentation

Media

see page 10

Dr. Erika Garms

speaks at the

March Change

Summit, page 5

4Normandale Continuing Education | 952-358-8343

Change Management and Leadership

Normandale is developing key partnerships with experts in change

management, and supporting the development of national

certification standards. Together, we have created learning tools

and classes designed to meet the varied needs of today’s employees,

change practitioners and businesses.

Mastering Change: Tools for Your Transition

Change leadership is a two-way street. While formal leaders have

an obligation to communicate clearly and create an environment

where change can flourish, every individual also shares in the

responsibility to be adaptable and flexible. You will learn the

difference between change and transition, while developing tools

for communicating and managing the stress often related to change.

.4 CEU, $99, INSTR: Julie Berg

Class ID: 32550 Thur, 5/8/14 12:30pm – 4:30pm RM: P1842

Leading Through Change

The frontline manager is in an unenviable position when it comes to

leading change. Often faced with rallying the troops to accept and

embrace change that may be unpopular, there is an art and science to

managing change. The class will begin with an explanation of the

transition process and how it affects people. Strategies will then be

provided for supporting your employees while holding them

accountable for accepting change. This workshop will give you ample

time to apply concepts to your own situation, so bring your issues

with you and leave with a strategic action plan! .4 CEU, $99, INSTR:

Julie Berg

Class ID: 32549 Thur, 5/1/14 12:30pm – 4:30pm RM: P1840

“The information in

the Change Agent

Certification is so

practical. Though I

have been exposed

to some of those

concepts before, it

was never delivered

in a way that is so

easily applicable in

my work. I am so

pleased with the

materials they sent us

away with to actually

support the use of

the concepts.”

~Lori Huss

Scott County

you’re invited to attend our

Contact Jeff Hudson

to schedule these

workshops at your

company, or to

receive an employee

group discount.

952-358-8705.

Change Summits

There is a growing need for change management professionals in the Twin Cities due to a

high concentration of Fortune 100 companies who embrace change management.

Gain new insight from featured experts while connecting with other leaders and

practitioners committed to implementing and advancing change practices in their

organizations.

February 20: The Failure Forum – Matt Hunt

March 20: Neuroleadership and Change – Dr. Erika Garms

Change Summits are FREE

Join us once a month from 4:30pm – 6pm

Partnership Center at Normandale

See website or call 952-358-8343 for dates and additional information.

Change Summits are sponsored by Minnesota Change Management Network

in partnership with Normandale Continuing Education.

The MNCMN seeks to build a robust change management ecosystem that nurtures and develops change

management talent and creates a recognized and accepted progression of change tools and skills.

http://normandale.augusoft.net | Winter/Spring 2014 5

The Change Agent

Certification is ideal

for HR professionals,

training and

development

practitioners, and

project managers

and members.

Change Agent Certification

Practicing Implementation Effectiveness

Change Agent Certification

This workshop is designed to help partners in the change process

refine their skills. Learn to identify resistance, diagnose needs, and

recognize which organizational levers can be pulled to drive change.

Discover how to coach “change champions” and execute the

components of a change plan. It is designed for HR professionals,

project team members and leaders who wish to increase their

effectiveness and implement change. In addition, communication

or education practitioners seeking a deeper understanding of

change principles will find this course valuable. 1.6 CEU, $895 (If

you would like to pursue Change Agent certification, there will be

additional work outside of the workshop. The cost with

certification is $1,195.) INSTR: Terry Smith and Lisa Zweber-Smith

Class ID: 32552

Thur & Fri 3/27/14 & 3/28/14 8:30am – 4:30pm RM: P1844

The Implementation Institute™

is dedicated to increasing

organizations’ capabilities to manage change and effectively

implement initiatives. Through the Institute, Smith and Zweber-Smith

integrate experience and cutting-edge research with innovative

education, coaching, mentoring and assessment to positively impact

leaders and organizations worldwide.

The Failure Forum February 20, 2014

Matt Hunt studies failure and its impact on organizations, but not the way

you might think. Matt argues that failure is essential to true innovation or

change, and successful organizations find ways to not only embrace it, but

build an infrastructure to learn from it. Join Matt in a discussion about the

importance of failure and how change practitioners can influence its

integration into the organizational fabric.

Neuroleadership and Change March 20, 2014

Join Dr. Erika Garms as she expands on her September program discussing

what we’ve learned from neuroscience about how the brain reacts to

change. Much of this research is the basis for Erika’s new book from ASTD

Press, “Creating Brain-friendly Workplaces.” Erika will share excerpts and

be available to sign advance copies. Erika will also be teaching a related

open enrollment workshop on May 21. See page 3 for more details.

Who Should Attend Change Summits: Change agents and champions in the workplace;

practicing change management professionals; and consultants who drive change projects to

completion and make them stick. Everyone is welcome.

Upcoming Change Summit Presenters

6Normandale Continuing Education | 952-358-8343

This is a familiar challenge that many individuals and companies

face, which is one reason why Normandale developed the

Supervision/Management certificate. “The course helped us think

about the fact that everyone has different communication styles,

and if you are able to mirror or adapt to someone else’s style you

can be more effective,” said Hefferan.

The series consists of four weekly half-day sessions taught by Julie

Berg, who brings over 20 years of experience across a variety of

industries as a practitioner, consultant, and educator. Normandale

Program Director, Jeff Hudson, notes that these courses have

proven helpful to a wide variety of individuals and organizations.

“There are many audiences that benefit, but I think it really helps

first time supervisors or those who have been in a supervisory role

but never received guidance in making the transition,” says

Hudson.

Adaptable Approach

Several companies have enrolled multiple employees in the

certificate series. Berg believes this dynamic can enhance the

learning experience. “We focus on having a core curriculum that

addresses most of the needs of the class, but we can also be

flexible,” said Berg. “We have been able to adapt the subject matter

to our population in the room. This allows us to customize the

course and gives people a chance to learn from each other’s

experiences.”

Tim Pellizer, co-owner of Sebastian Joe’s, was searching for a course

to provide supervisory skills for recently promoted managers. He

thought the description of Normandale’s program was perfect, and

he decided to enroll three management team members in the

certificate program. After meeting with the managers at the end

of the course, he believes he made the right choice.

Julie Berg

Tim Pellizer, Co-Owner Sebastian Joe’s

Sebastian Joe’s managers,

Janos Dencsi, Greg Hefferan,

and Zoltan Gyenes

Great

Organizations

Develop

Great Leaders

In the modern workplace, managing people has become a complex task. Many

supervisors are promoted because of their excellent technical performance, but

find that succeeding in this new role requires an entirely different set of skills.

Greg Hefferan is a trusted store manager at local ice cream chain, Sebastian

Joe’s, but he didn’t always realize the importance of adapting his leadership style

to each individual.

http://normandale.augusoft.net | Winter/Spring 2014 7

Debra Hurston (left)

Paul Rys (front)

Pictured here are 5 of the 12 Smiths Medical Attendees

Front: Tom Kastan, Rick Ledford; Back: Mike Kersch, John Saycocie, Larry Gaalaas

“Experience has enriched all three of these guys’ ability to manage

people,” said Pellizer. “Even if they had only taken a handful of ideas

from this course, it would have been worthwhile, but they received far

more than that.” Hefferan added that the ability to interact with his co-

workers both during and after class was important. “We learned a lot

about asking questions to our staff to help involve them in the process.

As we started to use some of the information in the workplace, we

noticed we talked to our staff differently. The class is still fresh in my

mind, and because of it I don’t categorize people. I try to identify their

style and adapt to it to communicate clearly with them,” Hefferan said.

New Responsibilities

A similar story is told by John Saycocie, a Research and Design

Engineering Manager at Smiths Medical, a leading global provider of

medical devices. Due to an organizational change, many employees

with a strong technical background also had to learn management skills.

This past fall, he enrolled 12 of these people in the certificate series.

“This course did a great job of creating a new understanding of personal

styles, how to recognize them and ways to use that information to meet

each other’s styles to foster teamwork,” said Saycocie. “By sending a

large group of employees from our company to these courses, we were

able to improve performance through better coaching and

collaboration.”

Measureable Results

Another individual who developed a newfound appreciation for

leadership style is Debra Hurston, CEO/Executive Director of the

Minnesota Chiropractic Association. After experiencing significant staff

turnover, Hurston participated in the series to explore her potential role

in the turnover and possible solutions.

During the course, it became clear to her that understanding different

personality types and motivations is critical to a manager’s success.

“Everyone thinks they are a good listener,” said Hurston. “However,

this program made me realize my attention might be in other places

when I am interacting with the staff. Additionally, it emphasized the

value of listening and the way you ask a question to generate desired

responses. I would say this is a great course to take as early as possible

in your management journey.”

Contact Jeff Hudson to explore how the Supervision/Management

Certificate program can bring these kinds of results to your

organization. 952-358-8705, or jeff.hudson@normandale.edu.

Article written by

Steven Geller

Photography by

Katie Heymer

{}

“By sending a large group

of employees from our

company to these courses,

we were able to improve

performance through better

coaching and collaboration.”

- John Saycocie,

Smiths Medical

8Normandale Continuing Education | 952-358-8343

Supervision and Management

Fundamentals of Supervision/Management Certificate

When an individual contributor is promoted to supervisor, the

transition can be a difficult one. This certificate will provide the new

supervisor with the foundational skills needed for the job. Register

for this certificate for $400 (a savings of $100).

Module 1: Making the Transition to Leadership

“What got you here won’t get you there.” When individual

contributors are promoted to supervisor, it is often because they were

technically excellent at their job. An effective supervisor learns how

to complement that competence with the ability to lead and

motivate a variety of people in a variety of situations. This course

helps new supervisors understand how to effectively make that

transition and begin the road to effective leadership. .4 CEU, $125

Class ID: 32545 Thur, 4/3/14 12:30pm – 4:30pm RM: P1840

Module 2: Coaching Performance

Effective leaders understand that different situations and individuals

call for different approaches. This workshop introduces coaching

skills for guiding individuals and teams toward achieving successful

results. Leaders learn how to recognize and approach each coaching

opportunity as a catalyst for success–providing the spark to prompt

people toward successful results. .4 CEU, $125

Class ID: 32546 Thur, 4/10/14 12:30pm – 4:30pm RM: P1840

Module 3: Managing Performance Problems

Even the best coaches do not control how employees perform on

the job. This course builds skills in the handling of chronic

performance problems or serious misconduct. Learn how to

document the problem, and explain what the employee must do to

address it. Learners gain skills in discussing and imposing formal

consequences while adhering to their organization’s disciplinary

policies and procedures. .4 CEU, $125

Class ID: 32547 Thur, 4/17/14 12:30pm – 4:30pm RM: P1840

Module 4: Developing Your Leadership Style

Throughout this series, supervisors have learned and practiced tools

for setting clear expectations, having difficult conversations,

developing strong relationships, and holding people accountable for

performance. While everyone potentially has the same tools available

to them, every supervisor will still have their own voice and style.

This final class will encourage supervisors to define the style that

allows them to be effective and authentic. .4 CEU, $125

Class ID: 32548 Wed, 4/23/14 12:30pm – 4:30pm RM: P1840

Building and Leading an Effective Team NEW

See page 2 for course description.

Leading Through Change NEW

See page 4 for course description.

Julie Berg, President

of HRD Consulting, is

a professional

workshop leader,

coach and

organization

development

consultant. She has

over 20 years of

experience across

industries including

healthcare,

education, business

services, engineering,

manufacturing,

technology, and

non-profits.

Research indicates that when employees leave an organization,

40% of the time it's because they were frustrated

with an ineffective supervisor.

Gallup Organization

http://normandale.augusoft.net | Winter/Spring 2014 9

“If you polish your

shoes to be more

professional, why

wouldn’t you polish

your business

writing skills?”

~Jeannette Grace

The Society for

Human Resource

Management (SHRM)

represents more than

250,000 members in

over 40 countries.

Human Resources

Human Resource Certification Test Preparation

Would you like the freedom and convenience of learning from the

comfort of your home? Our program prepares you to successfully

complete the PHR or SPHR exam administered by the Human

Resource Certification Institute (HRCI). The program is built upon

the SHRM Learning System’s six modules and delivered in a blended

learning format. You will be engaging in a weekly, 1.5 hour

instructor-led session, discussion board posts, on-line exercises,

flashcards, and structured exercises for maximum retention. Our

curriculum is officially endorsed by the Society of Human Resource

Management (SHRM). 3.6 CEU, $1,095, INSTR: Tawnya Chandler

Class ID: 32522 Online class – 2/11/14 – 5/6/14

Managing Generations in the Workplace NEW

See website for course description.

1.6 CEU, $175, INSTR: Heather Dimitt

Class ID: 32292 Online class – 4/7/14 – 5/2/14

Business Communication

Refresh Your Grammar

Proper grammar is essential for good writing and credibility, but who

has time to give it the attention it deserves? Improve your

communication skills by reviewing and practicing grammar basics,

eliminating common spelling errors, and understanding the use of

punctuation. More importantly, you will develop strategies for

writing effective sentences. This course utilizes real-life examples for

the development of practical writing skills that are necessary in

professional, technical, and business environments. .4 CEU, $99,

INSTR: Jeannette Grace

Class ID: 32543 Wed, 4/9/14 8:30am – 12:30pm RM: P1844

Business Writing

Writing poorly in business can reflect negatively on both you and

your company. To achieve strong writing skills, you need to analyze

your audience, organize your thoughts, and use appropriate tone,

formatting and language. Bring the following writing samples: 1)

e-mail, 2) letter, 3) proposal (this can be an informal or formal proposal;

see website for examples). .8 CEU, $150, INSTR: Jeannette Grace

Class ID: 32544

Tue & Thur, 4/22/14 & 4/24/14 8:30am – 12:30pm RM: P0840

Designing Successful Webinars

See website for course description. 1.6 CEU, $195, INSTR: William A. Draves

Class ID: 32260 Online class – 3/3/14 – 3/28/14

Class ID: 32261 Online class – 5/5/14 – 5/30/14

Powerful Presentations &

Effective Speaking Techniques NEW

See website for course description. 1.6 CEU, $195, INSTR: Bridget Brady

Class ID: 33631 Online class – 2/3/14 – 2/28/14

Class ID: 33632 Online class – 4/7/14 – 5/2/14

10 Normandale Continuing Education | 952-358-8343

“When proposals

authentically reflect

a customer’s needs,

interests and style,

you will win more

business and develop

much stronger

partnerships.”

Jeannette Grace

Take one course or

earn this certificate

when you complete

all three courses.

Enroll in the

Presentation Media

certificate for $495

(a savings of $90).

Customer Centric Communication

Our workshops are designed to build the skills needed to solve

specific problems, better serve customers and identify new

opportunities to grow your business. Implementing customer centric

practices is a team sport! Learning is enhanced when two or more

from the same team learn together. Call 952.358.8343 for

information on group discounts.

Creating Customer Centric Communication NEW

In today’s competitive market, we often need to respond to customer

requests by submitting a proposal. Whether it is an official RFP, a

letter or a presentation, proposals offer an unique opportunity to

create or strengthen credibility with our customers. In this workshop,

learn to produce proposals that are customer focused, responsive and

easy to evaluate. See how to differentiate the benefits and value your

firm offers when compared to competitors. Learn to write with

clarity and brevity while also ensuring that you leave no question

unanswered. It is important to organize content to reflect your

customer’s request. Finally, you will gain valuable tips for enhancing

readability and visual appeal. .4 CEU, $99, INSTR: Jeannette Grace

Class ID: 32526 Wed, 5/28/14 8:30am – 12:30pm RM: P1844

Certificate in Presentation Media

Whether your presentation is online or in-person, presentation media

will not only enhance your message, but often makes your message

more impactful and memorable.

Prezi

Find out how to use Prezi, the new slide software that goes beyond

one-dimensional, PowerPoint presentations. Learn to tap into your

creative side as you produce amazing presentations. Your audience

will be stimulated with what you are presenting as well as how you

are presenting. 1.6 CEU, $195, INSTR: Kimba Green

Class ID: 32262 Online class – 2/3/14 – 2/28/14

Class ID: 32263 Online class – 4/7/14 – 5/2/14

Photoshop for Presentations

Learn what the pros know and acquire the skills to navigate an

extensive list of Photoshop features. You will practice the most

commonly used methods, such as managing text, working with

layers, and image file properties. You will learn the purpose of

each photo-editing tool and walk away with the skills to use them.

1.6 CEU, $195, INSTR: Dan Hood

Class ID: 32264 Online class – 3/3/14 – 3/28/14

Class ID: 32265 Online class – 5/5/14 – 5/30/14

Creating Visual Presentations

Learn the graphic design techniques needed to create contemporary

and professional looking presentations, including page layout,

typography and basic design considerations. You’ll take away the

skills needed to work in any presentation software program that you

choose. Ensure that your visual presentations and materials

effectively communicate your message. 1.6 CEU, $195, INSTR: Jenna

Soard

Class ID: 32266 Online class – 4/7/14 – 5/2/14

http://normandale.augusoft.net | Winter/Spring 2014 11

CX: Customer Experience

Moving From Customer Service to

Customer Experience NEW

Gain the information, tools and coaching needed to differentiate your

business on the customer experience. You’ll start by outlining your

current state, including describing your customers, your interactions

with them, along with the processes, technologies and employees that

support these interactions. Then, you’ll map your customer journey to

better understand those critical touch points. You’ll be able to begin to

confirm what is working, what needs fixing and what gaps need filling.

As you move beyond tactical fixes, you’ll see that aligning efforts to

customer value results in increased engagement, loyalty and

profitability. See the website for more about the key learning objectives

of this highly interactive workshop. .8 CEU, $195, INSTR: Jim Tincher

Class ID: 33635

Thur, 5/8/14 & 5/15/14 8:30am – 12:30pm RM: P1840

Certificate in Customer Research

Your customers hold the key to your organization’s success. Getting

to know your customers leads to higher retention, stronger sales and

increased customer satisfaction. When you learn to interact and

engage your customers, you will gain invaluable feedback and

strategically rich information. You’ll learn low and no cost methods

of customer research as you discover new techniques for collecting

information that will improve your organization’s products and

services, promotion and marketing, and even bottom line finances.

Whether you need to improve service, introduce a new product or

enhance profitability, the eight stage needs assessment model will

give you a step by step proven approach to meeting your goals.

3.2 CEU, $395, INSTR: William A. Draves

Class ID: 32255 Online class – 2/3/14 – 2/28/14

Customer Engagement:

The Secret to Life, the Customer, and Everything

Emotional Engagement is the secret to customer loyalty.

Customer Engagement is formed when you solve problems

and do it in a way that creates an emotional connection.

In this workshop, your employees will learn the three keys

to create great customer engagement, including the need

to Solve a Problem, Make a Connection, and understand

that customer engagement is All About You. Your

employees will leave with an understanding of a

customer’s true needs, and the tools to form better

connections with customers. This Jim Tincher workshop is

the most-requested workshop that he facilitates,

particularly for B2C companies.

Custom Training Workshop

Call Jeff Hudson at 952-358-8705 to learn how customer

engagement training can increase productivity and

profitability for your business.

“A great customer

experience begins with a

solid understanding of your

customers. It also requires

that your employees use

those insights to build

programs that your

competitors cannot

duplicate.” Jim Tincher

William A. Draves

does strategic market

planning, needs

assessment and

marketing research

for a national

association. He is the

author of High

Response Surveys,

The Eight Stage

Needs Assessment

Model, and The

Marketing Manual.

12 Normandale Continuing Education | 952-358-8343

Graphic and

Web Design

Programs

page 25

See our website

for more

eMarketing

Courses and

Certiﬁcates

Marketing

Media Buying Strategies NEW

Discover how to delineate the relationship between marketing and

media-buying decisions. Marketing functions are examined through

case analysis to successfully integrate all elements of the media-

buying process. Come away with knowledge of media buying

strategies to promote your organization and boost sales and profits.

1.6 CEUs, $195, INSTR: Erin Parnell

Class ID: 32320 Online class – 3/3/14 – 3/28/14

Class ID: 32321 Online class – 5/5/14 – 5/30/14

Google Analytics

If you are not reviewing your website statistics, then you are missing

several key opportunities to profit from your website traffic. This

course, aimed at non-technical users, will take you through all the

key techniques for how to use Google Analytics, a free online tool.

You’ll understand your visitor traffic better, learn how to calculate

return on investment (ROI) for your online advertising, and find

out how to get more conversions and sales from your website visitors.

1.6 CEU, $195, INSTR: Dan Belhassen and Susan Hurrell

Class ID: 32318 Online class – 3/3/14 – 3/28/14

Class ID: 32319 Online class – 5/5/14 – 5/30/14

Google + NEW

Discover the best ways to use this popular and emerging social media

platform to raise your online profile, and connect with current and

potential new contacts. You’ll learn the advantages of using Google+,

how it can help your organization to engage existing users and grow

your base, and techniques for using the platform to create

relationships, and expand your reach. 1.6 CEU, $195, INSTR: Jeff Kart

Class ID: 33633 Online class – 4/7/14 – 5/2/14

Web Marketing and Search Engine Optimization

You’ve created a beautiful website that positions your product or

message in exactly the way you intended. Now; how do your

customers or readers find you? Learn the basics of using social media,

online advertising, and web analytics to make your website search

engine ready. Emphasis will be on hands-on application and

development of a plan for your own website. .4 CEU, $99, INSTR: Tim

Daniels

Class ID: 32425 Fri, 5/30/14 12:30pm – 4:30pm RM: P1802

Designing Your Website for Mobile Devices

Creating a website that can be viewed effectively on mobile devices

is a necessity. Whether your customers are viewing your website on

an iPad, iPod or Smart Phone, you want to build your site and

applications in a manner that avoids frustration. Learn how to

effectively design websites and applications for seamless access on a

variety of media devices. Emphasis will be on hands-on application.

.3 CEU, $75, INSTR: Tim Daniels

Class ID: 32423 Wed, 4/9/14 1:30pm – 4:30pm RM: P1802

Certificate in Customer Research

See page 11 for course description.

http://normandale.augusoft.net | Winter/Spring 2014 13

Social Media for Business Certificate

Your instructors, Jennifer H. Selke and Suzanne Kart will introduce

you to the new principles of marketing communications.

Introduction to Social Media

Learn what social networks are and their role in your business.

Become familiar with the top sites and how to use them for

communication, customer retention, branding, marketing, market

research, needs assessment and customer service. 1.6 CEU, $195

Class ID: 32303 Online class – 2/3/14 – 2/28/14

Class ID: 32304 Online class – 4/7/14 – 5/2/14

Marketing Using Social Media

Develop a two-way communication and marketing strategy for your

organization using social networks. Learn quick and easy ways to

engage your customers and keep them interested in your business.

1.6 CEU, $195

Class ID: 32305 Online class – 3/3/14 – 3/28/14

Class ID: 32306 Online class – 5/5/14 – 5/30/14

Integrating Social Media in Your Organization

Create your own private social network using Ning, work socially

using Google Docs and calendars, and move your web site to an

interactive Web 2.0 site. Your instructor will help you develop a

social networking strategy for your organization. 1.6 CEU, $195

Class ID: 32307 Online class – 4/7/14 – 5/2/14

eMarketing Essentials Certificate

Earn this certificate when you complete all three courses. Enroll in

the eMarketing Essentials certificate for $495 (a savings of $90).

INSTR: Dan Belhassen and Susan Hurrell

Improving Email Promotions

Discover new ways to improve your email promotions, including

when to email, what to email, and how to test email copy. Learn to

analyze your email response rates, including benchmarks for open

rates and click through rates. 1.6 CEU, $195

Class ID: 32270 Online class – 2/3/14 – 2/28/14

Class ID: 32271 Online class – 4/7/14 – 5/2/14

Boosting Your Website Traffic

Acquire the basic skills to boost your website traffic, including how

to analyze your visitor traffic, use search engine optimization and

gain greater exposure in Google searches. No experience is necessary.

1.6 CEU, $195

Class ID: 32272 Online class – 3/3/14 – 3/28/14

Class ID: 32273 Online class – 5/5/14 – 5/30/14

Online Advertising

Make online advertising work for you and your organization. You

will see how and when to use pay-per-click advertising with Google

AdWords, how to test low budget AdWord campaigns as well as how

to target local audiences. You’ll learn to determine the demographics

and numbers of people you want to reach. 1.6 CEU, $195

Class ID: 32274 Online class – 4/7/14 – 5/2/14

Creating

Dynamic

Websites

Using

WordPress

see page 28

Earn the Social

Media for Business

certificate when you

complete all three

courses; just $495

(a savings of $90).

14 Normandale Continuing Education | 952-358-8343

Video Marketing Certificate

When done correctly, video can tell stories which connect people

through emotional “triggers” that are not easily communicated

through plain text. Earn this certificate by completing both

courses for $395 (a savings of $95). INSTR: Erin Huggins and Jennifer

Selke

Video Marketing NEW

Discover how to use simple online video to bond with your viewer,

drive traffic to your website, and build brand awareness. Learn to use

Google and YouTube with your video to market your business 24/7.

1.6 CEU, $245

Class ID: 32310 Online class – 2/3/14 – 2/28/14

Class ID: 32311 Online class – 4/7/14 – 5/2/14

YouTube for Business NEW

Increase your business with YouTube. You’ll learn what types of video

work best, how other business organizations use YouTube, how to

create your own YouTube channel, and the techniques of adding

captions, annotations and other extra features. 1.6 CEU, $245

Class ID: 32312 Online class – 3/3/14 – 3/28/14

Class ID: 32313 Online class – 5/5/14 – 5/30/14

Inbound Marketing Certificate

Inbound marketing is built on content that offers real value. Inbound

marketing is a process of using your website in a way that attracts

visitors naturally through search engines, the blogosphere, and social

media. INSTR: Suzanne Kart, Michael Weiss, Susan Hurrell and Dan

Belhassen

Introduction to Inbound Marketing

You will discover how to attract customers to your site, what kind of

content to share, how to use landing pages and forms to collect

information, and how to implement campaigns that result in sales.

1.6 CEU, $195

Class ID: 32279 Online class – 2/3/14 – 2/28/14

Class ID: 32280 Online class – 4/7/14 – 5/2/14

Content Marketing

Discover ways to identify and define your ideal audience, and create

content that is purposeful. Find out what you want to say, how and

where to say it. In one month, you will be better equipped to create

your own content marketing strategy. 1.6 CEU, $195

Class ID: 32281 Online class – 3/3/14 – 3/28/14

Class ID: 32282 Online class – 5/5/14 – 5/30/14

Advanced Inbound Marketing

Learn to manage the results of your inbound marketing activities at

an advanced level. Focus on the data that matters most and how it

is influenced by user engagement. Gain deeper insights into user

behavior, measure visitor engagement and use landing pages and

forms more effectively. 1.6 CEU, $195

Class ID: 32283 Online class – 4/7/14 – 5/2/14

Customers who

viewed product

videos were 144%

more likely to add

the product to their

cart. Video with

good SEO has a 53%

higher chance of

showing up on page

one of Google

searches.

Enroll in the

certificate for $495

(a savings of $90)

http://normandale.augusoft.net | Winter/Spring 2014 15

Media Sales is a fast growing field

Consultative Media Sales NEW

Gain the skills to start a career in media sales. In each session, your

instructor will simulate a sales meeting. You’ll gain the practical

coaching needed to develop key skills, such as understanding your

product, knowing how to make a good match, and using your own

natural style to get that all-important first meeting. In addition,

you will hear from employers who will provide insights into this

exciting and dynamic field. 1.8 CEU, $375, INSTR: Norma Cox

Class ID: 33597

Wed, 4/2/14 – 5/14/14 5:30pm – 8:30pm RM: P1842

Norma Cox is an accomplished and highly respected media sales

executive in the Twin Cities and beyond. She has led sales teams in

all different media types, including her most recent experience as

director of national sales for American Public Media. Norma is

currently working with the Center for Investigative Reporting to

develop a market strategy for a new national program called

"Reveal Radio."



The Bureau of Labor

Statistics projects

that employment

for customer-service

professionals will

grow 15.5 percent

between 2010 and

2020, which is faster

than the average

for all other

occupations.

Media

Sales

Customer Service Certificate

Customer service is now essential for all organizations. Whether

it relates to retaining customers or turning inquiries from

potential customers into sales, stellar customer service is now

one of the central factors in business growth and success. This

certificate is comprised of two courses: Keys to Customer Service

and Extraordinary Customer Service. (Save over 15% when you

Keys to Customer Service

Learning to build your customer service skills can have a powerful

impact on your career as well as success in other areas of your life. In

this course, you will understand the value of long-term loyal

customers—and the cost of losing them. Subjects include how to

listen to customers, the qualities of web-based customer service,

customer turn-off and managing customer expectations. You can

help translate good intentions into a workable plan for great service.

1.6 CEU, $145, INSTR: Nanette Sanders-Cobb

Class ID: 32256 Online class – 2/3/14 – 2/28/14

Class ID: 32257 Online class – 4/7/14 – 5/2/14

Extraordinary Customer Service

Transform your customer service into something extraordinary, and

gain more repeat business which will improve your bottom line.

This course will focus on the few essential elements that yield big

results—understanding your customer, setting expectations,

developing processes and improving the customer’s experience. You

will take away a plan that will help you focus on your pathway to

extraordinary customer service. 1.6 CEU, $145, INSTR: Nanette

Sanders-Cobb and Fred Bayley

Class ID: 32258 Online class – 3/3/14 – 3/28/14

Class ID: 32259 Online class – 5/5/14 – 5/30/14

16 Normandale Continuing Education | 952-358-8343

Normandale is

the connecting

point for Agile

methods and

Scrum training

in Minnesota.

The Project Management Institute (PMI) has

approved Scrum training for PDU credits. Each

Contact Hour from our Certified ScrumMaster or

Scrum Product Owner training can be converted to

one PDU, allowing you to earn a total of 14 PDUs

per course toward your PMP recertification.

Agile & Scrum

There is a way to focus on the right things, in the right order,

and at the right level of detail without sacrificing speed, quality,

cost and people. The solution lies in becoming agile. Agility

results from proper focus. It’s a lot like driving: you need to keep

your eyes on the road, but not on every stone in it. You need to

watch the turns ahead, but not the ones two states away.

Fundamentals of Agile Development

gile product development has emerged as the fastest growing area in

new project management. Agile has grown out of the software

development community and is now seeing a broad application in

many other areas. You will gain an understanding of agile-thinking and

how to enhance an effective Agile process. Learn why Agile is becoming

the accepted approach to new product development and reveal places

to start the transition.

.4 CEU, $99, INSTR: Liz Weatherhead

Class ID: 32526 Thur, 1/30/14 8:30am – 12:30pm RM: P1844

Class ID: 32527 Wed, 3/5/14 8:30am – 12:30pm RM: P1844

Class ID: 32528 Wed, 4/23/14 8:30am – 12:30pm RM: P1844

Certified ScrumMaster

If you have experience on development teams, or you’re facing complex

product/project development efforts, this class might be right for you.

It is recommended that you have some familiarity with Agile. This

interactive course is designed to leverage your knowledge, skills and

experiences so that you can learn the practice of Scrum in the context

of the work that you do. Included in your course fee, you will receive the

Scrum Study Guide (a $50 value) and a two-year membership in the

Scrum Alliance. Upon course completion and passing the online test, you

will be listed on the Scrum Alliance website as a Certified ScrumMaster. 1.4

CEU, $1,060, INSTR: Doug Shimp

Class ID: 32529

Tue & Wed, 2/18/14 & 2/19/14 8:30am – 4:30pm RM: P0806

Class ID: 32530

Wed & Thur, 3/26/14 & 3/27/14 8:30am – 4:30pm RM: P0806

Class ID: 32531

Tue & Wed, 5/13/14 & 5/14/14 8:30am – 4:30pm RM: P0806

Douglas Shimp is founder and managing partner of 3Back

Consulting. Doug partners with Normandale to deliver training that

is designed to “make teams better.” He is a Certified ScrumMaster

Trainer, Use Case, and Agile Process expert with 17 years experience

in the technology field. He is certified by the Scrum Alliance.

The Agile Manifesto

was written in 2001,

and contains

principles related to

trust, sustainability

and simplicity.

Who should attend:

Managers,

engineers, and

anyone who needs

to drive an

organization to

higher performance

in a cost

competitive

economy.

http://normandale.augusoft.net | Winter/Spring 2014 17

Certified Scrum Product Owner

Product Owners must have the skills to navigate

market pressures, solve product design issues, and

channel the energy of well-formed teams to deliver results. This course

is for those who have some background in Agile project work and is

intended to help experienced Agile practitioners focus on the

challenges faced by product design teams. This two-day course will

enhance your team leadership abilities in new ways and help you to

steer your energy toward successful completion of products. Upon

completion, participants are registered as Certified Scrum Product Owners,

including a two-year membership in the Scrum Alliance. 1.4 CEU, $1,060,

INSTR: Doug Shimp

Class ID: 32533

Tue & Wed, 4/22/14 & 4/23/14 8:30am – 4:30pm RM: P0806

PROFESSIONAL TRAINING

PROGRAMS AND CERTIFICATIONS

LEADERSHIP AND MANAGEMENT

Supervision and Management Certificate

Business Research Certificate

Change Agent Certification

Customer Service Certificate

MARKETING

eMarketing Essentials Certificate

Graphic Design Software Certificate

Web Design Software Certificate

BUSINESS APPLICATIONS

Microsoft Office Essentials Certificate

Intermediate Microsoft Office Skills Certificate

Excel Spreadsheet Certificate

Database Management Certificate

QUALITY AND SIX SIGMA

Six Sigma Green Belt Certificate

Six Sigma Black Belt Certificate

AGILE AND SCRUM

Certified Scrum Product Owner

Certified ScrumMaster

INFORMATION TECHNOLOGY

Microsoft Network Certifications

Cisco Certifications

Programming and Development Certifications

MN Health Information Technology

Get Certified!

“Even though I’m not a software

developer, the ScrumMaster training

has allowed me to leverage agile

methodology, tools and principles in

change leadership situations.”

Dan Olson, Co-Founder STAR Collaborative

Many more professional training programs and certifications

on our website or call 952-358-8343.

18 Normandale Continuing Education | 952-358-8343

Interested in getting started or

building your skills in accounting

and financial management

Check out some of our most popular

and affordable courses:

• Accounting Fundamentals

• Crystal Reports

• Payroll with QuickBooks

• Introduction to Business Analysis

• Finance for the Non-Finance Professional

• QuickBooks

See our website for course details

Quality and Six Sigma

Six Sigma Green Belt Certificate WIA Approved

This certificate is for those committed to leveraging the power of Six

Sigma techniques to increase customer service, product reliability,

and cost reduction. However, a desire to learn is more important

than analytical abilities. Earning this certificate will enhance your

resume for employers who embrace continuous improvement, and

will prepare you to work on Six Sigma teams supporting Black Belts

on projects. 6.4 CEU, $3,355 (or $2,850 if registered by 3/21/14 – fee

includes course reference and textbooks), INSTR: Dale Mize

Class ID: 32436

Mon & Tue, 4/7/14 – 4/29/14 8:30am – 4:30pm RM: P1810

Six Sigma Black Belt Certificate WIA Approved

This certificate is designed to teach individuals in any type of

organization the structure, methods, techniques, and financial gains

of Six Sigma. The requirements to obtain this certificate include

completion of a project with demonstration of competency using

the tools and a score of 80% or better on the final exam. A Six Sigma

Black Belt is a professional who can explain Six Sigma philosophies

and principles, including supporting systems and tools. A Black Belt

should demonstrate team leadership, understand team dynamics and

assign team member roles and responsibilities. Black Belts have a

thorough understanding of all aspects of the DMAIC model and

operate in accordance with Six Sigma principles. 15.2 CEU, $8,950

(or $7,600 if registered by 1/20/14 - fee includes course reference,

software and textbooks), INSTR: Dale Mize

Class ID: 32437

Mon - Thur, 2/3/14 – 6/2/14 8:30am – 4:30pm RM: P1840

(See website for specific course dates)

Dale K. Mize, has more than 20 years of consulting and training

experience, and 21 years of technical and managerial experience. Dale

is co-author of the SPC training workbook, An Ounce of Prevention.

“I learned much

more than expected.

I’m proud to be Six

Sigma certified and

use this knowledge.”

– Six Sigma student

Boost Your

Skills in Excel

See page 22

http://normandale.augusoft.net | Winter/Spring 2014 19

These courses will help

you prepare for the

Project Management

Professional (PMP®)

and the Certified

Associate in Project

Management (CAPM®)

exams offered by the

Project Management

Institute (PMI®)

Bookkeepers with

the AIPB credential

are to bookkeeping

what CPAs are to

accounting: the elite

of the profession.

Project Management

There are more projects occurring today than at any time in history.

Organizations initiate projects to create new computer applications,

erect bridges and buildings, improve processes, develop new

products, and reorganize company operations.

Project Management Fundamentals I

Learn to master the essentials of project management. You'll become

an indispensable member of your project team by discovering and

mastering the critical concepts you need to plan, implement, control

and close any type of project. Develop all sections of a project plan,

and a variety of powerful techniques to generate project ideas.

2.4 CEU, $99, INSTR: Tony Swaim

Online class – start every month

Project Management Fundamentals II

Increase your value to your employer by discovering and mastering

essential quantitative and qualitative project management

applications. Mastering the tricks of the trade: Earned Value

Performance Measurement, Gantt Charts, Network Scheduling,

Work Breakdown Structure, and Cost-Volume Analysis. 2.4 CEU,

$99, INSTR: Tony Swaim

Online class – start every month

PMP Certification Prep I and II

In these courses you will learn, practice and prepare for the Project

Management Institute's prestigious PMP® certification exam. You

will raise your project management IQ by discovering tips and

techniques related to the content and questions you'll encounter on

the PMP® exam. You will also gain proven learning strategies to

help absorb key terminology, concepts, and formulas. 2.4 CEU, $109,

INSTR: Tony Swaim

Online class – start every month

Professional Bookkeepers Certification

The Certified Bookkeeper program is designed to support the

professional development of bookkeepers. This program was created

by the American Institute of Professional Bookkeepers (AIPB) and

leads to national certification.

Certified Bookkeeper NEW

As a bookkeeper, you are expected to maintain and monitor financial

records, produce financial documents and compile key data by verifying

payments, balancing accounts, making purchases, and more. When you

earn the AIPB certification, you verify that you have mastered the

knowledge and skills of this essential business role. This program covers

six separate subject areas. See website for complete course description.

You will receive a set of six workbooks that will prepare you for the

AIPB certification exams. 14.0 CEU, $1,795

Online class – 1 Year Access/Instructor supported

Many businesses promote certified bookkeepers into advanced and

supervisory roles. Opportunities to transition into careers as auditors

and accountants also exist for experienced professionals.

20 Normandale Continuing Education | 952-358-8343

computer and technology

Whether you are looking to update your professional skill set

or earn an employment-oriented credential, Normandale offers

valuable courses and certificates geared for today’s work

environments. We offer certifications for those interested in

software applications focused on accounting, project

management, SQL, programming, networking, security, voice

technologies and other in-demand IT fields.

Microsoft

Office

Essentials

Intermediate

Microsoft

Office Skills

Excel

Spreadsheet

Database

Management

Introduction

to Word x

Intermediate/Advanced

Word x

Excel Basics for Beginners x x

Introduction

to Excel x x

Intermediate Excel E x x

Advanced Excel x

Introduction

to QuickBooks E E

Introduction

to MS Project E

Introduction

to Access x x

Intermediate Access E x x

Advanced Access x

Introduction

to SQL E x

Intermediate SQL E x

Introduction

to PowerPoint x

Intermediate PowerPoint E x

X = Required Course for Certificate E = Elective Course Recommended

Computer Applications Certificates

Microsoft Word

Introduction to Microsoft Word 2010

This class is designed for those who are new to Word, self-taught, or

need to brush-up on tips and techniques. Topics include: shortcuts/

tips, editing, formatting, and using templates, tabs, and clipart.

Prerequisite: Knowledge of Windows. 0.5 CEU, $125, INSTR: Sherri Cady

Class ID: 32365 Thur, 3/6/14 8:00am – 1:00pm RM: P1802

Class ID: 32366 Tue, 4/29/14 8:00am – 1:00pm RM: P1802

Intermediate/Advanced Microsoft Word 2010

Topics include tables, writing tools, newsletters, document sections,

headers/footers, mail merge, creating templates, fill-in forms,

charting, tracking/commenting, combine/compare, creating styles,

macros, and reports, and table of figures Prerequisite: Intro to Word

or equivalent. 1.0 CEU, $250, INSTR: Sherri Cady

Class ID: 32367

Thur, 3/20/14 & 3/27/14 8:00am – 1:00pm RM: P1802

Class ID: 32368

Tue, 5/6/14 & 5/13/14 8:00am – 1:00pm RM: P1802

Enroll in

Keyboarding

and improve

your typing

speed and

accuracy.

See website for

more course

information.

http://normandale.augusoft.net | Winter/Spring 2014 21

“Treva Bastyr was

very personable –

great pace for

learning.”

Microsoft PowerPoint

Introduction to Microsoft PowerPoint 2010

This course is designed for individuals who need to create dynamic

presentations employing a variety of visual and multimedia effects.

Topics include: choosing a slide layout, charts, clipart, drawing, color

and backgrounds, slide show techniques, and working with masters.

.5 CEU, $125

Class ID: 32376 INSTR: Treva Bastyr

Tue, 2/25/14 & 3/4/14 5:30pm – 8:00pm RM: P1802

Class ID: 32377 INSTR: Sherri Cady

Tue, 5/27/14 8:00am – 1:00pm RM: P1802

Intermediate Microsoft PowerPoint 2010

This course is a continuation of the beginning PowerPoint class.

Additional topics include: template creation, integration with Word,

Excel, creating custom shows, additional slide and slide show

techniques, animation, sounds, movies and PowerPoint tools.

Prerequisite: Introduction to Microsoft PowerPoint 2010 or equivalent

knowledge. .5 CEU, $125

Class ID: 32378 INSTR: Treva Bastyr

Tue, 3/11/14 & 3/18/14 5:30pm – 8:00pm RM: P1802

Class ID: 33594 INSTR: Sherri Cady

Tue, 6/3/14 8:00am – 1:00pm RM: P1802

Microsoft Project

Foundations of Microsoft Project 2010

This course will introduce the tools and techniques to create a

project plan file, outline tasks, identify deliverables, set constraints,

assign resources, view the critical path, set a baseline, and display

project summary information. 1.4 CEU, $350, INSTR: Donna Seys

Class ID: 32375

Mon, 3/24/14 & 3/31/14 8:30am – 3:30pm RM: P1802

Foundations of Microsoft Visio 2010 NEW

See page 24 for course description.

Class ID: 32395 Mon, 4/7/14 8:30am – 3:30pm RM: P1802

Prezi

See page 10 for

course description

and dates.

Jumpstart your career and stand out to employers

1.57 million new project management jobs will be created yearly

through 2020, see page 19.PMI Project Management Talent Gap Report, 2013

Excel Basics for the

Absolute Beginner

is recommended for

those who are

brand new to

spreadsheets or

need to build

confidence with

math.

22 Normandale Continuing Education | 952-358-8343

Treva Bastyr is an

experienced

technical trainer

who also works

with e-learning

solutions and

project

implementation.

She uses that

experience to truly

understand how

adults want and

need to use

technology in the

workplace.

Microsoft Excel

Excel Basics for the Absolute Beginner 2010

If you have struggled with constructing formulas and would like to

refresh math skills needed for Excel, this course is for you. This

course will reinforce spreadsheet construction with formulas. The

goal of this course is to increase confidence with math as it applies

to Excel. .5 CEU, $125, INSTR: Sherri Cady

Class ID: 32379 Thur, 1/23/14 8:00am – 1:00pm RM: P1802

Class ID: 32380 Tues, 5/20/14 8:00am – 1:00pm RM: P1802

Introduction to Microsoft Excel 2010

This course is designed for students with some spreadsheet

experience. Spreadsheet construction, formula building, absolute

addressing, charting, efficient tips and techniques, and formatting

will be introduced. .5 CEU, $125

Class ID: 32381 INSTR: Sherri Cady

Thur, 1/30/14 8:00am – 1:00pm RM: P1802

Class ID: 32427 INSTR: Treva Bastyr

Tue, 2/11/14 & 2/18/14 5:30pm – 8:00pm RM: P1802

Class ID: 32382 INSTR: Sherri Cady

Thur, 5/22/14 8:00am – 1:00pm RM: P1802

Intermediate Microsoft Excel 2010

Topics include: vertical/horizontal lookup; database analysis tools

including subtotals, data extraction, consolidation; Excel tables;

pivot tables; pivot charts; slicers; additional functions including

financial functions; protection; 3D formulas; file-linking formulas;

multi-sheet methods; and efficient tips and techniques. Prerequisite:

Introduction to Excel or equivalent knowledge. 1.0 CEU, $250

Class ID: 32383 INSTR: Sherri Cady

Thur, 2/6/14 & 2/13/14 8:00am – 1:00pm RM: P1802

Class ID: 32426 INSTR: Treva Bastyr

Tue, 4/1/14 – 4/22/14 5:30pm – 8:00pm RM: P1802

Class ID: 32384 INSTR: Sherri Cady

Thur, 5/29/14 & 6/5/14 8:00am – 1:00pm RM: P1802

Advanced Microsoft Excel 2010

Topics in this course include: advanced functions including

conversion functions, import/export issues, Excel integration with

Office programs, protections, Excel presentation issues, custom

views, template creation, macros, advanced charting, data tables,

scenarios, and solver. Prerequisite: Intermediate Excel or equivalent

knowledge. 1.0 CEU, $250

Class ID: 32385 INSTR: Sherri Cady

Thur, 2/20/14 & 2/27/14 8:00am – 1:00pm RM: P1802

Class ID: 33595 INSTR: Sherri Cady

Wed, 6/25 & 7/2/14 8:00am – 1:00pm RM: P1802

Sherri Cady is our lead office applications instructor. Sherri provides

expertise in the areas of instruction, program development

and delivery. Sherri has over 25 years of academic and training

experience and a Masters degree in Business Education with an

emphasis in Computer Applications and Management Information

Systems/Accounting.

http://normandale.augusoft.net | Winter/Spring 2014 23

“Ms. Cady did an

excellent job of

exposing me to the

program’s

capabilities.”

Microsoft Access

Introduction to Microsoft Access 2010

This course is for students with little or no database experience.

Database design and construction of tables, simple forms, reports,

and queries will be covered. .5 CEU, $125, INSTR: Sherri Cady

Class ID: 32369 Tue, 1/28/14 8:00am – 1:00pm RM: P1802

Class ID: 32370 Thur, 4/3/14 8:00am – 1:00pm RM: P1802

Intermediate Microsoft Access 2010

Topics include: database design, import/export issues, select, action,

SQL specific and specialized queries, form, report techniques, and

integrity issues. 1.0 CEU, $250, INSTR: Sherri Cady

Class ID: 32371

Tue, 2/4/14 & 2/11/14 8:00am – 1:00pm RM: P1802

Class ID: 32372

Thur, 4/10/14 & 4/17/14 8:00am – 1:00pm RM: P1802

Advanced Microsoft Access 2010

This course is a continuation of Intermediate Access. Topics include

import/export issues, integration with Word and Excel, macros,

navigation forms, dialog boxes, VBA introduction, and Access

tools/utilities/security. 1.0 CEU, $250, INSTR: Sherri Cady

Class ID: 32373

Tue, 3/4/14 & 3/18/14 8:00am – 1:00pm RM: P1802

(no class 3/11)

Class ID: 32374

Thur, 5/8/14 & 5/15/14 8:00am – 1:00pm RM: P1802

SQL – Structured Query Language

Introduction to SQL—Structured Query Language

Topics include: retrieving data, filtering data, working with

functions and calculations, joins, and creating/manipulating tables.

Prerequisite: Intermediate Access or equivalent knowledge of database

software.

.5 CEU, $125, INSTR: Sherri Cady

Class ID: 32390 Tue, 2/18/14 8:00am – 1:00pm RM: P1802

Class ID: 32391 Thur, 4/24/14 8:00am – 1:00pm RM: P1802

Intermediate SQL – Structured Query Language

Topics include: advanced joins, subqueries, and the interpretation

of statements of increasing complexity. Prerequisite: Introduction to

SQL or equivalent. .5 CEU, $125, INSTR: Sherri Cady

Class ID: 32392 Tue, 2/25/14 8:00am – 1:00pm RM: P1802

Class ID: 32393 Thur, 5/1/14 8:00am – 1:00pm RM: P1802

“Excellent teacher!

I loved Sherri,

she is extremely

knowledgeable.”

Be In

Demand!

4 of the top 10 IN-DEMAND jobs in the Twin Cities

are computer and technology related

and have an average median wage of over $51K.

— DEED LMI Occupations in Demand, June 2013

Call us at 952-358-8343 to learn more about IT training

and the career opportunities that are right for YOU.

SQL - Learn the

language that

allows you to read

and write from a

database.

24 Normandale Continuing Education | 952-358-8343

Organization And Efficiency Tools

Foundations of Microsoft Visio 2010

Visio is a drawing and diagramming tool that can help transform

business and technical concepts into visual diagrams. Diagrams

created in Visio enable you to communicate information clearly and

with more impact than with text and numbers alone. Learn to use

visual tools to represent the message, thereby eliminating confusion.

Business processes, work flows, engineering diagrams, system layouts,

and floor plans can be created. .7 CEU, $175, INSTR: Donna Seys

Class ID: 32394 Mon, 3/10/14 8:30am – 3:30pm RM: P1802

Foundations of Microsoft OneNote 2010

OneNote 2010 is a collaboration and organization tool that is

the best kept secret in the standard Microsoft Office Suite. Make

OneNote your go-to place for all your ideas. Assemble in one handy

place your typed and handwritten notes, links, web research pages,

sketches, and videos and other media. Learn to use templates,

organize content, search for information, see how OneNote works

with other Microsoft applications, and share your notes with others

using SharePoint and other platforms. Make OneNote your final

destination. .7 CEU, $175, INSTR: Donna Seys

Class ID: 32395 Mon, 4/7/14 8:30am – 3:30pm RM: P1802

QuickBooks

Foundations of QuickBooks 2013

Learn techniques of setting up a company, working with customer

and vendor transactions, creating invoices, processing payments,

working with bank accounts, reports/graphs, and paying bills. You

will build on that foundation with instruction in sales tax

transactions, managing inventory, and using balance sheet accounts.

This course will also cover creating estimates, job costing, time

tracking, payroll, general journal, and customizing QuickBooks.

1.4 CEU, $350, INSTR: Donna Seys

Class ID: 32389

Mon, 2/24/14 & 3/3/14 8:30am – 3:30pm RM: P1802

Adobe Acrobat

Foundations of Acrobat Pro 11

Adobe Acrobat Professional 11 is a course that covers everything

from basic electronic document conversion to multimedia projects.

You will learn navigational structures, how to create, edit and

distribute documents, as well as how to build searchable PDF

libraries and catalogs. Additionally, you will learn how to create

forms that can be filled out by anyone, distributed by email or on a

website, and changed at any time. .7 CEU, $175, INSTR: Donna Seys

Class ID: 32396 Mon, 4/14/14 8:30am – 3:30pm RM: P1802

“Normandale made every part of this certificate program easy.

I called to ask what I needed to get started and they helped with

everything, which I really appreciated.”

–Wesley Hayne, Web Design Certificate

Donna Seys has over

10,000 hours of

classroom training

experience on

Microsoft, Adobe, and

a variety of other

products. Her specific

talents include

explaining technical

and high-level concepts

in an easy to learn way.

http://normandale.augusoft.net | Winter/Spring 2014 25

The Graphic Design and Web Design Software Certificates

provide skill development in high demand areas. These popular

certificates are designed for those looking for jobs in

communications, marketing design and business development

fields. Both of these certificates offer a unique “portfolio”

component. Built into each of these classes are real-world,

application-oriented opportunities for you to build or add to

your own portfolio.

Graphic Design Software Web Design

Design Basics x x

Introduction to Web Development x

Adobe Photoshop I x x

Adobe Photoshop II x

Adobe Illustrator x x

Adobe InDesign x

HTML/CSS x

Adobe Dreamweaver I x

Adobe Dreamweaver II x

Writing for the Web E

Project Portfolio x x

Introduction to Acrobat Pro E E

Web Animation using Dreamweaver & JQuery E

Designing for Mobile Devices E

Web Marketing and Search Engine Optimization E

Creating Dynamic Websites using WordPress E

X = Required Course for Certificate

E = Elective Course Recommended

Graphic and Web Design Software Certificates

Graphic and Web Design

26 Normandale Continuing Education | 952-358-8343

All Adobe classes

will be taught using

version CS6 in a lab

with computers

that use both

Windows and Mac

operating systems.

Design Basics

This class is designed to support those who are expected to utilize

visual communication skills to update websites and produce image-

oriented reports, presentations and marketing materials. You will be

introduced to the design elements and principles related to layout,

typography, color and digital file formats. .4 CEU, $99

Class ID: 32400 Wed, 2/5/14 9:00am – 1:00pm RM: P1802

Class ID: 32401 Fri, 3/7/14 9:00am – 1:00pm RM: P1802

Class ID: 32402 Wed, 4/9/14 9:00am – 1:00pm RM: P1802

Adobe Photoshop I

Learn to enhance the look and image of reports, presentations,

brochures and web pages. Topics range from opening photos with

PictureBridge to image correction, distortion, restoration, design

and exportation. Learn the main photo editing tools. Topics related

to image resolution, size, printing and web production will also be

discussed. Exercises will emphasize technique and aesthetics for both

web and non-web applications. .7 CEU, $175

Class ID: 32403 Wed, 2/12/14 9:00am – 4:00pm RM: P1802

Class ID: 32404 Fri, 3/14/14 9:00am – 4:00pm RM: P1802

Class ID: 32405 Fri, 4/18/14 9:00am – 4:00pm RM: P1802

Adobe Photoshop II

Learn to utilize Photoshop to enhance your ability to create

professional and exciting designs and publications. Create artistic

and real-life images using filters and other advanced techniques.

Topics include masking, extraction, photo restoration and

manipulation. .7 CEU, $175

Class ID: 32406 Wed, 2/19/14 9:00am – 4:00pm RM: P1802

Class ID: 32407 Fri, 3/21/14 9:00am – 4:00pm RM: P1802

Class ID: 32408 Wed, 4/23/14 9:00am – 4:00pm RM: P1802

Adobe Illustrator

Gain new creative freedom with Illustrator. Create custom designs,

logos and images. This software tool allows you to paint intuitively.

Learn to convert bitmaps to vector artwork and save time with

intelligent palettes and optimized workspaces. Class exercises will

introduce you to paths, text, and color to create stunning graphics

in web and print production. .7 CEU, $175

Class ID: 32409 Wed, 2/26/14 9:00am – 4:00pm RM: P1802

Class ID: 32410 Fri, 3/28/14 9:00am – 4:00pm RM: P1802

Class ID: 32411 Wed, 5/7/14 9:00am – 4:00pm RM: P1802

Tim Daniels has over 10 years of experience in customized software

training and web design. He holds a B.S. Degree in Graphic Arts and

has also worked on a professional level with several area non-

profits, custom designing brochures and websites. As our lead

graphic and web design instructor, Tim brings the perfect mix of

competence, patience, and real world experience to his classes.

http://normandale.augusoft.net | Winter/Spring 2014 27

Adobe InDesign

InDesign improves the productivity of creative professionals. It

allows you to closely integrate the applications that you use the most.

You’ll see how design layouts are enhanced, especially when

sophisticated graphics and typography are involved in the design of

everything from single page ads to multipage layouts like newsletters,

catalogs and books. You will work on projects that focus on

importing graphics, text boxes, packaging, printing and saving.

.7 CEU, $175

Class ID: 32412 Wed, 3/5/14 9:00am – 4:00pm RM: P1802

Class ID: 32413 Fri, 4/4/14 9:00am – 4:00pm RM: P1802

Class ID: 32414 Wed, 5/21/14 9:00am – 4:00pm RM: P1802

Adobe Dreamweaver I

Learn to utilize Dreamweaver CS6 to create and modify websites.

You will learn how to plan and define a website, create pages and

format text, define structural elements, create and apply CSS style

rules, insert and modify tables, images and links, test and manage

website files, and publish a site. .7 CEU, $175

Class ID: 32415 Wed, 3/26/14 9:00am – 4:00pm RM: P1802

Class ID: 32416 Fri, 5/2/14 9:00am – 4:00pm RM: P1802

Adobe Dreamweaver II

Build on your knowledge of Dreamweaver CS6 by learning how to

add interactive functions that result in a true multi-media site

including search functions by keyword, developing functional forms,

and imbedding audio/video files. .7 CEU, $175

Class ID: 32417 Wed, 4/2/14 9:00am – 4:00pm RM: P1802

Class ID: 32418 Fri, 5/9/14 9:00am – 4:00pm RM: P1802

Project Portfolio

Through your participation in the certificate series, you will have

learned basic design concepts in a variety of software programs. The

Project Portfolio class offers you an opportunity to apply those

concepts to a realistic final project. In order to complete the Graphic

Design Software or Web Design certificate, you must attend TWO

Project Portfolio classes. Plan to attend one session somewhere in the

middle of your certificate, and a second session after you have

completed all classes and your project. In the first session, you will

present your project idea and get feedback. In the second session,

you will present your completed project. .35 CEU, $88

Class ID: 32419 Wed, 3/12/14 9:00am – 12:30pm RM: P1802

Class ID: 32420 Fri, 4/11/14 9:00am – 12:30pm RM: P1802

Class ID: 32421 Wed, 4/30/14 9:00am – 12:30pm RM: P1802

Class ID: 33615 Fri, 6/6/14 9:00am – 12:30pm RM: P1802

“As always, Tim was

wonderful! He’s so

knowledgeable and

his teaching style

works really well

for our group. We

learned more than

we expected to,

and it is going to be

extremely useful for

servicing our

clients. Please

pass along to

him a huge ‘thank

you’ from

metroConnections.”

Rachel Barrett,

Technology

Solutions Manager

“Employment of graphic designers is projected to increase by 13 percent

from 2010 to 2020, about as fast as the average for all occupations.”

Source: US Department of Labor

28 Normandale Continuing Education | 952-358-8343

Web Development

Introduction to Web Development

Topics include an introduction to xHTML and CSS code, an

overview of web page usability and design, and using the editing

software, Microsoft Expression Web, to create pages which include

text, graphics, color/background, invisible tables and hyperlinks.

Discussion of domain name registration, advertising the web page,

and using FTP software to upload pages to a server will be covered.

Prerequisite: Knowledge of Windows. .6 CEU, $150, INSTR: Sherri Cady

Class ID: 32397 Tue, 1/21/14 8:00am – 2:00pm RM: P1802

Class ID: 32398 Tue, 3/25/14 8:00am – 2:00pm RM: P1802

Intermediate Web Development

Additional topics include designing with layout tables, dynamic web

templates, importing pages, cascading style sheets, links, images,

hotspots, adding interactivity (audio, rollovers), generating reports,

and checking accessibility/compatibility. Prerequisite: Introduction to

Web Development or equivalent knowledge. .7 CEU, $175, INSTR: Sherri

Cady

Class ID: 32399 Tue, 4/1/14 8:00am – 3:00pm RM: P1802

HTML/CSS

Learn how to “speak the language” of HTML (Hyper-text Markup

Language) and CSS (Cascading Style Sheets) in order to more

effectively use web design software. Learn current web standards for

designing and building basic web pages. You will learn how to use

HTML to structure content such as embedded images, text objects,

headings, bullet lists, and interactive links. Key differences between

xHTML & HTML 5 will be discussed along with current browser

concerns. CSS will be used to add style to this structure and provide

the layout for your new web pages. .7 CEU, $175, INSTR: Tim Daniels

Class ID: 32428 Wed, 3/19/14 9:00am – 4:00pm RM: P1802

Class ID: 32422 Fri, 4/25/14 9:00am – 4:00pm RM: P1802

Web Animation Using Dreamweaver & JQuery

Learn how to use JQuery plug-ins and customized CSS to create

interesting slideshows and other common animations in

Dreamweaver. With the role of Flash being diminished, JQuery

allows animation effects to play across multiple browsers and devices.

Flash won’t play on Apple devices, and HTML 5 won’t work on most

browsers so this class will train you how to use existing plug-ins and

modify them to fit your site. Prior knowledge of HTML & CSS is

strongly encouraged. .4 CEU, $99, INSTR: Tim Daniels

Class ID: 32424 Fri, 4/11/14 12:30pm – 4:30pm RM: P1802

Web Marketing and Search Engine Optimization

See page 124 for course description.

Class ID: 32425 Fri, 5/30/14 12:30pm – 4:30pm RM: P1802

Creating Dynamic Websites Using WordPress

Learn how to turn a WordPress blog into a robust website. See full

course description on the website.

1.4 CEU, $350, INSTR: Tim Daniels

Class ID: 33593

Wed, 6/4/14 & 6/11/14 9:00am – 4:00pm RM: P1802

Our classes are

updated

throughout the

year. Visit our

website for the

latest additions to

our schedule.

“Tim did a great

job explaining the

materials to all

experience levels

and provided

special attention to

all who needed it.”

Design Your

Website for

Mobile Devices

See page 12 for

description and

dates.

http://normandale.augusoft.net | Winter/Spring 2014 29

Gain the IT Edge

Information Technology is everywhere. Almost every

business, job and career requires a foundational

understanding of computer hardware, software and

digital literacy.

Whether you are looking to break into an IT career

or deepen your technology competency as a

stackable skill, our Computer Technician Certificate

program will help you accomplish your goals.

In just 3 months, earn the CompTIA A+ Certification

and step into the information technology industry.

Information Technology

Whether you are a job seeker or recruiter, you know that demand

for IT professionals in the metro area is extremely high. At the same

time, well-paying jobs are going unfilled as employers struggle to

find the right people. We partner with the best to provide IT

training and certification courses in a variety of high-demand areas.

MS Network Certification

IT professionals and administrators who are responsible for the

day-to-day management of an IT infrastructure demonstrate their

expertise by obtaining MS Network Certification, such as Windows

Server 2008 Administrator. See our website for upcoming MS

Network Certification classes.

IT Foundations

ITIL Foundations is the most widely adopted certification for IT

service management. This fall you’ll find several options for these

and other IT Foundations training programs.

Cisco Certifications

Cisco Certifications bring valuable and measurable rewards to

network professionals, their managers and the organizations that

employ them. For entry-level professionals, the Cisco Certified

Network Associate (CCNA) can open many doors and will likely

remain one of the hottest certifications for some time to come.

•Cisco Certified Internetwork Expert (CCIE)

• CCNP Voice Certification

• Cisco Unity Support Specialist

• And many additional Certifications for all levels

Programming and Development

Employers are desperate for candidates with .NET and Java

experience and certifications. See our website for the latest

Programming and Development courses.

Survey of CIOs

Reveals Increased

IT Hiring

Projections

Businesses continue

to identify IT hiring

needs, according

to the just released

Robert Half

Technology IT

Hiring Index and

Skills Report.

The areas of greatest

need include:

• IT Security

Professionals

• Applications

Development

Professionals

• Data and Database

Management

Professionals

The report is available

at rht.mediaroom.com/

ITHiringIndex

30 Normandale Continuing Education | 952-358-8343

healthcare and medical

Medical Career Programs

Medical Administrative Assistant WIA Approved

Students learn how to effectively manage front desk reception,

patient scheduling, insurance and billing, practice finances, and

more. Upon graduation, students will be prepared to enter the

workforce and pass the Certified Medical Administrative Assistant

exam (CMAA) offered by the National Healthcareer Association.

The online learning platform provides 24/7 access to the curriculum

and interactive learning tools. 240 Contact Hours, $1,695

Class ID: 32237 Online class – start anytime

Medical Transcription Editor WIA Approved

Approved by the Association for Healthcare Documentation

Integrity (AHDI), the Medical Transcription Editor program

prepares students for medical transcription and editing careers.

Topics studied include documentation, biomedical sciences, and

editing theory, among others. The program emphasizes practical

experience. Enrollment includes ten textbooks, a transcription foot

pedal, an AHDI membership, and online reference library access.

768 Contact Hours, $2,795

Class ID: 32239 Online class – start anytime

Medical Billing NEW

WIA Approved

Developed by industry experts, this program includes real-world

practical experience and is designed to help you gain the knowledge

and skills needed to follow insurance claims all the way through to

payment. You’ll be prepared to work with industry-specific forms

such as the CMS-1500 and UB-40. You will also gain a valuable

body of knowledge to employ when working on process and health

information system implementation/redesign, and healthcare

payment/revenue cycle projects. This program includes access to

student support, technical support, and graduate support teams

throughout the training. 174 Contact Hours, $1,695

Class ID: 32242 Online class – start anytime

Professional Medical Coding & Billing WIA Approved

Medical Coding and Billing Training Program is a comprehensive

independent study online program. This program is designed by

industry experts for individuals who would like to work in the

healthcare coding and billing industry. Mastering medical

terminology, documentation, confidentiality, ethics, healthcare

structure, pharmacology, disease processes, diagnostic coding and

healthcare reimbursement are just a few of the subjects covered. This

program prepares students to sit for the CCA (AHIMA) and/or CPC

(AAPC) certification exams. 678 Contact Hours, $2,795

Class ID: 32241 Online class – start anytime

Valuable textbooks

included in course

fee. (approx.

$300 value)

Minnesota Board of Nursing Continuing Education Requirements

The Minnesota Board of Nursing is the source of specific information regarding individual

registration requirements. All programs are designed to meet Minnesota Board of Nursing

requirements for registered nurses and licensed practical nurses. It is up to the individual

licensee to decide if the content enhances his or her ability to practice nursing.

http://normandale.augusoft.net | Winter/Spring 2014 31

Pharmacy Technician WIA Approved

The Pharmacy Technician training program is designed to help

students gain the knowledge and skills necessary to work as pharmacy

technicians and prepare to sit for the PTCB national certification

exam. Pharmacy technicians work in retail, hospital, and clinic

pharmacies. They assist pharmacists in formulating, labeling, and

dispensing medications. Numerous exercises and assessments

throughout each of the 14 modules ensure that students master each

concept before moving on, and knowledgeable student support

advisors are available from start to finish. This program is designed to

be completed in 6 months or less, with approximately 285 hours of

instruction. Program provides career and graduate services to help you

identify job opportunities, develop your resume and interviewing skills

and perhaps obtain a letter of recommendation to show prospective

employers. 342 Contact Hours, $1,995

Class ID: 32241 Online class – start anytime

ICD-10 FastTrack for Medical Coder WIA Approved NEW

This course is designed to help ICD- 9 coders gain the additional

skills they need to code in ICD-10. It will cover both the ICD-10

code set, and the biomedical science knowledge to use it effectively.

The course assumes that you already have the basic skills of a medical

coder, including familiarity with how the industry works, medical

terminology, pharmacology, and basic anatomy and

pathophysiology. This course is not designed for those who have

never completed medical coding training. 169.2 Contact Hours, $695

Class ID: 33591 Online class – start anytime

Healthcare

facilities must

transition to the

new ICD-10 codes

on October 1,

2014

Free Kindle Fire

When enrolling in one of the

following medical career programs

before April 30, 2014.

> Medical Billing

> Medical Administrative Assistant

Free Laptop or iPad or Kindle Fire

When enrolling in one of the following medical

career programs before April 30, 2014.

> Professional Medical Coding & Billing

> Medical Transcription Editor

> Pharmacy Technician OR

Free Medical Career Information Sessions – March 12, 2014

1:00pm – 3:00pm RM: P1840 or 6:00pm – 8:00pm RM: P1840

MN Healthcare Information Technology Certificate

This certificate brings together the healthcare and information technology concepts essential

to working in the healthcare IT industry. Training builds upon transferable skills from any

industry. Join over 500 HIT professionals who have taken this training to become IN DEMAND

in their field. Choose from the following courses:

Clinical Systems Specialist WIA Approved

This training focuses on how people in the healthcare environment use technology and are

affected by it. Work with healthcare providers and medical staff and also support IT in the

development of clinical applications and the facilitation of system enhancements and

modifications to meet clinical needs. 909 Contact Hours, 75.75 CEU, $2,000

Class ID: 33606 Online class, 2/3/14 – 7/21/14

Healthcare Technology Specialist WIA Approved

This training focuses on the technology systems used by healthcare organizations, the

architecture behind those systems and the hardware and network used to support them.

This includes supporting the organization before, during and after implementation assuring

that the technology functions properly and is configured to meet the needs of the

organization. 909 Contact Hours, 75.75 CEU, $2,050

Class ID: 33607 Online class, 2/3/14 – 7/21/14

32 Normandale Continuing Education | 952-358-8343

Healthcare IT is a rapidly

growing industry and a

critical body of knowledge

across the entire spectrum of

healthcare.

Healthcare Information Technology

“Combining the HIT training with my nursing and IT

background has been very instrumental and rewarding in

my career advancement. I have been better positioned to

face the challenges ahead and ultimately align my goals

with the direction that healthcare is moving toward.”

Michael Taiwo, CHTS-IS, EHR Training Coordinator,

University of Minnesota

EHR in the Dental Clinic NEW

Electronic health record systems (EHRs) will soon be required for all dental practices. This

course offers you an opportunity to navigate through the Eaglesoft EHR and learn practical

activities such as charting, treatment plans, integrating digital radiography, scheduling,

patient education and workflow. 3 Contact Hours, .3 CEU, $59

Class ID: 33621 Sat, 3/15/14 9:00 – 12:00pm RM: P1802

Find out more at our MNHIT Information Sessions

on January 15 or 29 at 6 p.m., see page 69.

http://normandale.augusoft.net | Winter/Spring 2014 33

Nursing & Certification

Refresher Course in Nursing

This course is designed for registered nurses (RN) who need a review

and update of nursing skills to return to active status. Prearranged

supervised clinical experience is included. Basic knowledge of

computers is required. There will be ten class lectures plus 80 hours

clinical. See website for health status, security and textbook requirements.

170 Contact Hours, $1,360

Class ID: 33614

Sat, 4/5/14 – 6/21/14 8:00am – 1:00pm RM: S2333

Healthcare Provider CPR - American Heart Association

Demonstrate and practice CPR and obstructed airway techniques

for adults, children, and infants using American Heart Association

guidelines. This 8-hour, Level “C” course meets requirements for

healthcare professionals and students. Wear comfortable clothing for

active participation. Course includes AED training. 9.6 Contact Hours,

$99, INSTR: Bob Hansen

Class ID: 32343 Sat, 5/17/14 8:00am – 4:00pm RM: A1570

Healthcare Provider CPR - Renewal

This 4-hour course is a review of the skills and knowledge covered

in the American Heart Association’s (AHA) CPR for the Professional

Rescuer course. Skills include Adult, Child and Infant CPR. Upon

successful completion of the course, an American Heart Assoc.

Healthcare Provider course completion card will be issued.

4.8 Contact Hours, $56, INSTR: Bob Hansen

Class ID: 32433 Sat, 3/8/14 8:00am – 12:00pm RM: A1570

Class ID: 32434 Sat, 4/26/14 8:00am – 12:00pm RM: A1570

Class ID: 32435 Tue, 5/6/14 5:30pm – 9:30pm RM: A1570

Emergency Medical Responder Refresher

This 16-hour course enables the currently certified or recently expired

First Responder or EMR (Emergency Medical Responder) to renew

certification. Upon successful completion of the course, the

participant will be re-certified as a First Responder or EMR by the

State of MN EMS Regulatory Board. National Registration of the

First Responders or EMR is available to participants.

19.2 Contact

Hours, $145, INSTR: Bob Hansen

Class ID: 32344 Sat, 4/26/14 8:00am – 4:00pm &

Sun, 4/27/14 8:00am – 5:00pm RM: A1570

Bob Hansen, MA,

EMT, RT, PS worked

in Law Enforcement

as an Emergency

Medical Technician

for many years. He

brings practical

experience to the

classroom.

New Refresher

Requirements:

The MN Board of

Nursing may require

a refresher course if

an individual has

been out of nursing

practice for as few

as 5 years,

depending on

circumstances.

Please visit the MN

Board of Nursing

website for more

information.

Normandale offers courses for the dental hygienist and dental

assistant to help keep skills sharp and to fulfill continuing

education requirements. For our Winter/Spring 2014 course

offerings, please visit: normandale.augusoft.net

or call 952-358-8343.

Dental Health

Professionals

34 Normandale Continuing Education | 952-358-8343

integrative health and wellness

Note: Oils and

supplies are available

for purchase in class,

but not required.

Aromatherapy

Aromatherapy Foundations Certificate

This certificate course in Aromatherapy provides the foundational

information and skills you need to understand how and why

essential oils work. Learn how essential oils heal simultaneously in

the physical body, and emotional and energetic levels.

Explore the therapeutic benefits, chemistry, safety, olfactory

system and receive insider tips on the field of Aromatherapy. Hands

on learning in class includes learning about 7 essential oils,

assessment skills, how to use diffusers and sprays, and make inhalers

and topical treatments that are safe and cost effective. 15.6 Contact

Hours, $225,

INSTR: Jodi Baglien

Class ID: 32351 Fri, 3/7/14 8:30am – 4:30pm

& Sat. 3/8/14 9:00am – 4:00pm RM: P1810

Aromatherapy Applications Certificate

Reducing Stress and Pain

This course will teach you the hands-on skills needed to begin

selecting and applying essential oils in safe, practical, and cost-

effective ways. Upon completion of this course you will understand

the effects of stress on the body and gain detailed assessment skills to

determine which oils and methods of applications to use for stress

and pain reduction. This course is taught from a holistic approach

and is easily applied to many care environments or for home use.

15.6 Contact Hours, $285, INSTR: Jodi Baglien

Class ID: 32561 Fri, 4/11/14 8:30am – 4:30pm

& Sat, 4/12/14 9:00am – 4:00pm RM: P1840

Recommended textbook for Certificates: The Complete Guide to

Aromatherapy 2004 (2nd edition) by Salvatore Battaglia. Available

at major textbook retailers.

Aromatherapy and Acupressure NEW

Do you want to experience a shift towards better balance, harmony

and well-being? Then come and learn how genuine essential oils

paired with key acupoints on the body produce quick, effective

rebalancing on the physical, emotional and energetic bodies. This

introductory class will teach you two powerful stress reducing

techniques that you can use right away for overall healing, tension

and stress relief. By pairing aromatherapy and shiatsu, you can

profoundly enhance your well-being routine and add a new rich

dimension to your holistic practice with essential oils. Special Bonus!

Take home your energetically aligned essential oil used in class. 3.6

Contact Hours, $59, INSTR: Jodi Baglien

Class ID: 32560 Mon, 2/24/14 6:15pm – 9:15pm RM: P1840

Jodi Baglien, CA, CST, is an experienced holistic practitioner and

instructor, combining her years of training and experience in clinical

aromatherapy and shiatsu therapy with her passion for awakening

and mastering our inherent intuitive gifts. Jodi is approved by the

National Certification Board for Therapeutic Massage & Bodywork

(NCBTMB) as a continuing education Approved Provider.

http://normandale.augusoft.net | Winter/Spring 2014 35

18 Contact Hours

and $249/series or 3

Contact Hours and

$49/class, INSTR:

Asavari Manvikar.

Introduction to

Ayurveda is a

prerequisite for ALL

other Ayurveda

classes in this series.

After completing

Introduction to

Ayurveda, you may

attend any of the

courses individually

or as a series.

“According to Ayurvedic principles,

everything that is available from nature

takes the form of potential remedies.”

Ayurveda Certificate

Ayurveda is the 5,000 year-old holistic medical system from India that

emphasizes prevention and encourages health through Ayurvedic

principles of right thinking, food choices, life style changes, and the

use of herbs to create balance in energies responsible for body-mind

functions.

Introduction to Ayurveda

This foundational course covers the history, science and purpose of

Ayurveda, the five elements and the Dosha, one of the three vital

bioenergies.

Class ID: 32334 Tue, 2/11/14 6:00pm – 8:30pm RM: P1840

Class 1: Diet & Nutrition

Learn the concepts of Agni, Ama (toxins), the six tastes and some

basic rules for eating food and unhealthy food combinations.

Class ID: 32335 Tue, 2/18/14 6:00pm – 8:30pm RM: P1840

Class 2: Constitution & Wellness

Discover characteristics of Ayurveda’s Vata, Pitta and Kapha body

types, individualized for your own body and system.

Class ID: 32336 Tue, 2/25/14 6:00pm – 8:30pm RM: P1840

Class 3: Daily Routine & Harmony with Nature

Tune into nature’s patterns and rhythms and learn a general routine,

your Dosha specific routine, to support your practice.

Class ID: 32337 Tue, 3/4/14 6:00pm – 8:30pm RM: P1840

Class 4: Health Maintenance with Seasonal Changes

Learn about seasonal changes to the body, health and emotional

levels, different stages of body imbalance and detox techniques.

Class ID: 32338 Tue, 3/11/14 6:00pm – 8:30pm RM: P1840

Class 5: Herbs & Food for Healthy Living

Bring balance to your individual constitution through the use of

specific foods, herbs and spices to boost immunities.

Class ID: 32339 Tue, 3/18/14 6:00pm – 8:30pm RM: P1840

36 Normandale Continuing Education | 952-358-8343

Matthew Alfs, M.H.,

A.H.G. is a

practitioner,

educator, and writer

in the field of herbal

therapy. He is a

nationally-peer

reviewed,

professional member

of the American

Herbalists Guild, the

Director of the

Midwest School of

Herbal Studies and

has authored

numerous articles on

herbal therapy.

Herbalism Certificate

Herbal therapy is the oldest and most widespread form of

healing on planet earth, generally regarded as safer and just as

effective (if not more) as orthodox medicine and easily learned

and used by the lay person. Learn to apply herbal therapy

through the use of tinctures, glycerites, teas, capsules, poultices,

compresses, and salves to support the constitution referencing

an array of conditions and in close consideration of guidelines to

indications, dosage, and contraindications. 24 Contact Hours and

$310 for series or 3 Contact Hours and $45 per class

NEW! This series has been extended to 8 classes to expand on

the depth of materials and deeper exploration of the history and

development of Herbal Therapy.

Class 1: The Development, Forms and

Energetics of Herbal Therapy

This 2-part class introduces the major herbal systems of the world.

Part 1:

Class ID: 32355 Mon, 3/24/14 6:30pm – 9:00pm RM: P1840

Part 2:

Class ID: 32356 Mon, 3/31/14 6:30pm – 9:00pm RM: P1840

Class 2: The Constituents and Properties of Herbs

This 2-part class covers the chemical properties of herbs in detail.

Part 1:

Class ID: 32357 Mon, 4/7/14 6:30pm – 9:00pm RM: P1840

Part 2:

Class ID: 32358 Mon, 4/14/14 6:30pm – 9:00pm RM: P1840

Class 3: Herbs for the Respiratory System

This class will focus on herbs that support the respiratory system.

Class ID: 32359 Mon, 4/21/14 6:30pm – 9:00pm RM: P1840

Class 4: Herbs for Liver Function and Detoxification

The liver has many hundreds of functions, this class will focus on

those herbs which enhance the vital functions of this hardworking

organ.

Class ID: 32360 Mon, 4/28/14 6:30pm – 9:00pm RM: P1840

Class 5: Herbs for the Lymphatic and Urinary System

This class will focus on those herbs which enhance the function of

the lymph nodes and improve the efficiency of the kidneys to purify

the body.

Class ID: 32362 Mon, 5/5/14 6:30pm – 9:00pm RM: P1840

Class 6: Herbs for Women’s Reproductive Health

Herbal aids for women’s reproductive health is a complex subject

that will be addressed in this class.

Class ID: 32361 Mon, 5/12/14 6:30pm – 9:00pm RM: P1840

http://normandale.augusoft.net | Winter/Spring 2014 37

Wild Plant Walk:

Identification for Food & Medicine NEW

Learn to identify and appreciate basic edible and medicinal uses of

wild plants and shrubs of spring. Explore plant life in Normandale’s

expansive natural setting and learn how to utilize them for food and

medicine. 3 Contact Hours, $49, INSTR: Matthew Alfs

Class ID: 32354 Mon, 6/9/14 5:00pm – 7:30pm RM: P1838

Herbs for the Musculoskeletal System NEW

For thousands of years, herbs have been identified and utilized to

support the health of the joints, tendons, ligaments, bones (including

bone density), muscles, and skin. This class will highlight these herbs

and their specific applications to the 21st-century American, for whom

modern-day stress has wreaked havoc, leading to a bumper crop of

osteoporosis, chronic tendinitis, osteoarthritis, autoimmune forms of

arthritis, acne, eczema, psoriasis, and other skin complaints.

3 Contact

Hours, $49, INSTR: Matthew Alfs

Class ID: 32554 Mon, 6/2/14 6:30pm – 9:00pm RM: P1840

Learning Well

on Edge Talk Radio

First Tuesday of the Month – 6 pm

Host Maureen Pelton engages local and national thought

leaders on topics including integrative health, meditation and

mindfulness, and spiritual development.

Upcoming Shows:

“Mindful Leadership” Janice Marturano,

former VP for General Mills, Founder of the Institute

for Mindful Leadership

“Cravings, Addictions and the Brain”

Judson Brewer MD PhD on Mindfulness and Addiction

Visit www.blogtalkradio.com/edgemagazine or call 714-364-4750. Can’t make it?

Listen to the archived episodes at www.blogtalkradio.com/edgemagazine

Join the Show – Call in with questions for Maureen and guests!

See website for more information.

INTEGRATIVE HEALTH EDUCATION CENTER

at Normandale Community College

“Matthew is

amazing! He is a

walking tome of

herbs.”

– Herbalism student

38 Normandale Continuing Education | 952-358-8343

Complementary

Medicine

Continues to Grow

Over the past ten years,

sales of homeopathic

medicine have yielded

an increase of 10 to 20

percent each year and

worldwide, 70 to 90

percent of people use

alternative medicine.

All natural, over-

the-counter,

homeopathic

remedies are FDS

approved and safe

for children, adults

and the elderly.

Homeopathic Medicine Certificate

This new certificate program prepares you with practical skills that can

be applied immediately, including; the basic laws of homeopathy, how

remedies are made, and applications for infectious disease and acute

conditions. Individual courses will introduce you to more in-depth

treatment options for influenza, natural immunization information,

and first aid applications.

18 Contact Hours/$279 for series.

Class 1: Foundations of Homeopathic Medicine

This course provides an overview of the art and science of

homeopathic medicine. You will learn the basics of homeopathy to

treat yourself and others using the 3 basic laws of homeopathy and

simple cell salts. Learn how to engage the body’s natural defenses to

maintain more vibrant health. 7.2 Contact Hours, $149

Class ID: 32508 Sat, 2/8/14 9:00am – 4:00pm RM: P1840

Class 2: Homeopathy and Influenza

Designed for medically licensed, natural practitioners, and lay people,

this class will familiarize you with the origins of homeopathic

medicine for use with infectious, contagious disease. You will learn

natural methods to deal with influenza and other viral illnesses,

examine conventional flu vaccines for ingredients and efficacy and

the historic and current practical application of homeopathy for acute

infectious, contagious disease. You will also learn about the history

and application of homeoprophylaxis. 3.6 Contact Hours, $49

Class ID: 32509 Sat, 3/1/14 9:00am – 12:00pm RM: P1840

Class 3: Immunization from

a Homeopathic Perspective

This course is designed for parents questioning the best way to

protect their children as well as health professionals looking for

answers to the complex issues surrounding the increased vaccine

recommendations. This class will look at methods of vaccination and

the safe and effective alternative solution called “homeoprophylaxis.”

3.6 Contact Hours, $49

Class ID: 32510 Sat, 3/22/14 9:00am – 12:00pm RM: P1842

Class 4: Homeopathic First Aid

Learn the basics of using homeopathy to treat minor acute injuries

and illnesses and to engage the body’s natural defenses to maintain

more vibrant health. You will become familiar with effective

remedies for burns, wounds, ear infections, learn the main

characteristics of an illness and how to match them to a remedy

choice as well as how to dose a remedy safely and when to stop

dosing. You will come away with enough information to effectively

use low potency remedies for safe and effective health. Each

participant will go home with a sturdy plastic case for keeping

remedies and 30c. of arnica. Prerequisite: Foundations of

Homeopathic Medicine. 3.6 Contact Hours, $89

Class ID: 32539 Sat, 4/12/14 9:00am – 12:00pm RM: P1842

Cilla Whatcott, H.D., RHom, CCH is a graduate of Arizona State

University and Northwestern Academy of Homeopathy. She is

nationally certified as a classical homeopath and an international

speaker on homeopathy.

http://normandale.augusoft.net | Winter/Spring 2014 39

Hypnosis

Self Hypnosis – Part 1

Self Hypnosis is an easy to learn and an extremely powerful tool for

self improvement and healing. This introductory and experiential

workshop will teach you what hypnosis is, some history, the

mechanics of self hypnosis and how to use it for a variety of reasons.

You will experience self hypnosis in class and be given detailed

instructions for practice at home to get the results you want such as

improving self-esteem, reducing stress, improving concentration,

quitting smoking, releasing excess weight, relieving insomnia,

enhancing creativity and reducing pain. 3.6 Contact Hours, $49

Class ID: 32347 Wed, 3/5/14 6:00pm – 9:00pm RM: P1840

Self Hypnosis – Part 2

This class focuses on the components of the self hypnosis session,

including inductions, deepeners, writing effective suggestions and

trance termination. Extra time dedicated to practice of self hypnosis

and writing suggestions. 3.6 Contact Hours, $49

Class ID: 32348 Wed, 3/12/14 6:00pm – 9:00pm RM: P1842

Medical Hypnosis NEW

As a healthcare professional, medical hypnosis will provide you with

an additional and powerful tool for patient care. Explore how to

intervene appropriately with hypnosis in medical situations, how

hypnosis is helpful for pre- and post-surgery. Learn to recognize the

hypnotic state (whether formally induced or in a patient who is

spontaneously and naturally in the hypnotic state). Learn how the

traditional medical setting in and of itself creates a hypnotic state in

a large percentage of patients, and how to quickly induce hypnosis

in a willing patient, and ways to induce the relaxation response. You

will also leave this class with a quick method of teaching your

patients self hypnosis to create the relaxation response in themselves,

for self care management of symptomology and increase healing. You

will be able to recognize and test for the hypnotic state in others.

This class will give you the fundamentals to begin to use hypnosis as

a healthcare professional, and creates the basis of understanding

needed to pursue further training and certification in the growing

field of medical hypnosis. 7.2 Contact Hours, $129

Class ID: 32564

Thur, 5/1/14 & 5/8/14 6:00pm – 9:00pm RM: P1840

Mind Body Techniques for Anxiety Reduction

Anxiety is a growing problem affecting many people; anxiety

disorders are on the rise as our society becomes more complicated

and more stressful. For many sufferers, the medications prescribed

may reduce the reactions, but not overcome the anxiety entirely.

This class teaches several mind/body techniques that naturally and

effectively stop anxiety at its source, without the side effects of

medication. You will learn the causes of anxiety, how to recognize

and control your own reactions quickly and naturally, and learn tools

to prevent anxiety from reoccurring. 3.6 Contact Hours, $49

Class ID: 32349 Thur, 4/3/14 6:00pm – 9:00pm RM: P1838

“The purpose of

hypnosis as a

therapeutic

technique is to help

you understand and

gain more control

over your behavior,

emotions or physical

well-being.”

– Mayo Clinic

Cindy Locher, CI, BCH,

MNLP, is an author,

teacher, and Board

Certified

Hypnotherapist. She

is a graduate of the

Hypnosis Motivation

Institute and Center

for Behavioral

Sciences in Los

Angeles and is a

member of NGH, AHA

and the International

Association of

Counselors and

Therapists.

40 Normandale Continuing Education | 952-358-8343

Nutrition and Diet

Good Groceries: Healthy Grocery Shopping NEW

How do you find healthy foods? As the food industry is adept at

encouraging consumption of less-than-healthy foods, the first step to

healthy nutrition is knowing how to navigate the grocery store. After

a brief classroom introduction, we’ll take a field trip to a local grocery

store. You will learn where the healthy foods are hidden and where

the unhealthy foods are on display. 3.6 Contact Hours, $49, INSTR:

Paul Ratté

Class ID: 32538 Mon, 3/31/14 6:00pm – 9:00pm RM: P0838

Paleo vs. Plant Based Nutrition NEW

Paleo and plant-based diets are in the news. Should you eliminate

grains, or eliminate meat? What happens if you do? This class will

consider the advantages, and the possible challenges of these diets.

Simple rules of thumb will be discussed that combine the benefits of

both approaches. 3.6 Contact Hours, $49, INSTR: Paul Ratté

Class ID: 32493 Mon, 4/7/14 6:00pm – 9:00pm RM: P1838

Brain and Digestive Health NEW

Our stomach is our second brain. If we are not digesting properly

then our brain is not functioning at its peak. If you wonder how to

improve brain health for yourself or someone you love who struggles

with anxiety, depression, learning challenges, food intolerances,

dementia or Alzheimer’s, this class is for you. We will discuss the latest

research and tools, and you will take home a kefir starter and recipes

to improve your digestion and brain health. 3 Contact Hours, $64

(including kefir starter), INSTR: Laurie Nathe

Class ID: 32489 Tue, 3/25/14 6:00pm – 8:30pm RM: P1838

Diets and Food Theories NEW

With so many diets available- how do you choose? We’ll cover ten

food theories, such as blood type, Ayurveda, low glycemic and vegan.

Learn about ancient techniques such as fasting, to the latest in DNA

Nutrigenomics which matches an individual DNA to food choices.

You will learn the history, benefits and weaknesses of each and match

diet options to your lifestyle and health goals. 3 Contact Hours, $49,

INSTR: Laurie Nathe

Class ID: 32490 Tue, 4/22/14 6:00pm – 8:30pm RM: P1838

Bonus: You will make

a kefir drink, and

receive recipes to

improve brain and

digestion health.

Saturday, 1/25/14 12:00 – 1:00pm

Saturday, 3/8/14 12:00 – 1:00pm

RM: S2330

Free introduction and practice

to Tai Chi for Health. This

session will introduce Dr. Lam’s

Simplified Sun Style Tai Chi and

is recommended as a starting

point for your Tai Chi journey.

See website to register

or call 952-358-8343.

OPEN HOUSE

Beginning Tai Chi for Health & Arthritis

http://normandale.augusoft.net | Winter/Spring 2014 41

Saturday and Sunday, January 11 & 12

Minneapolis Convention Center

(click on Courses/For Your Interest/Free Event)

Find the resources to LOOK, FEEL and BE Your Best,

and design YOUR Healthy LIFE!

Stop by Normandale’s booth to enter our drawing for a free class.

See what’s new, meet our staff and explore our cutting edge programs.

Over 15 million

people suffer

from hypo/hyper

thyroidism.

Dr. Rhys Preston,

DC is a nutrition

counselor, personal

trainer and has

taught at the

Aveda Institute,

Center Pointe

School of Massage,

and the American

Academy of

Acupuncture and

Oriental Medicine.

Three-Systems Approach to Health

This series will enable you to gain a thorough understanding of

your interactive system of hormones. Gain practical applications

and tools to implement immediately. 10.8 Contact Hours, $157 for

series, INSTR: Dr. Rhys Preston

Adrenal Fatigue: Stress, Survival, Symptoms & Healing

Adrenal fatigue occurs when the amount of stress over extends the

capacity of the body (mediated by the adrenals) to compensate and

recover from that stress often causing adrenal fatigue. Learn more

about adrenal fatigue, signs and symptoms, coping with stress and

solutions to healing. 3.6 Contact Hours, $59

Class ID: 32486 Tue, 4/1/14 6:00pm – 9:00pm RM: P1838

Balancing Female Hormones Naturally

Confused about female hormones? Suffer from symptoms like hot

flashes, insomnia, sweet and carb cravings, weight gain? Learn the tools

to prevent and manage these symptoms. Your energy levels will improve

and the fat will melt off. 3.6 Contact Hours, $59

Class ID: 32487 Tue, 4/8/14 6:00pm – 9:00pm RM: P1838

The Natural Path to Thyroid Health

The thyroid gland controls the rate at which the body produces energy

from food and therefore has a primary effect on overall energy levels. It

regulates digestion, oxygen consumption, and mobilization of fat from

storage. Learn why thyroid issues are difficult to treat, leading to

sluggishness, weight gain, and accelerated aging.

3.6 Contact Hours, $59

Class ID: 32488 Tue, 4/15/14 6:00pm – 9:00pm RM: P1838

42 Normandale Continuing Education | 952-358-8343

Energy Medicine Certificate

The Energy Medicine Certificate introduces the philosophies and

descriptions of energy anatomy and energy healing. To earn the

certificate, you must take all seven classes. However, you can also

choose to enroll in individual classes. 58.8 Contact Hours and $875

for the entire series or 8.4 Contact Hours and $145 per class

Classes 1 - 3 will be offered in Fall 2014

See website for more description

Class 4: Energy Anatomy: Fields

Every living being and even inanimate objects emanate energy fields.

There are thousands! Explore the myriad of these fields and how

they work. Topics covered include geopathic stress, electropollution,

auric fields, and morphology. 8.4 Contact Hours, $145

Class ID: 29812 Sat, 2/8/14 9:00am – 4:00pm RM: P0842

Class 5: Energy Anatomy: Centers

Across time, cultures have accessed their energy centers to diagnose

challenging conditions, heal disease, balance emotions, cleanse the

mind, create abundance, and perform everything from manual to

supernatural feats. Energy work necessitates a thorough knowledge

of these centers, especially the chakras, for the same purpose. We’ll

explore various cross-cultural chakra systems and the spiritual and

scientific explanation for how they work before describing the 12-

chakra system in detail. 8.4 Contact Hours, $145

Class ID: 29813 Sat, 3/8/14 9:00am – 4:00pm RM: P0842

Class 6: Energy Healing

We’ll cover topics and techniques including energy assessment,

clearing, balancing, and opening to help heal self and others. You’ll

leave this practical day enthused to become the healer that you are.

8.4 Contact Hours, $145

Class ID: 29814 Sat, 4/12/14 9:00am – 4:00pm RM: P0842

Class 7: Energy Medicine: Being the Practitioner

The question is—which one? There are hundreds if not thousands

of different types of energy work practices, and in this workshop

you’ll learn about and practice a number of them. We’ll present the

major categories of energy work as well as their benefits and outline

the various criteria for deciding which to participate in or

recommend to someone. 8.4 Contact Hours, $145

Class ID: 29815 Sat, 5/10/14 9:00am – 4:00pm RM: P0842

Cyndi Dale is the

president of Life

Systems Services

Corporation and is

an internationally

recognized author

of dozens of books

on spiritual

development,

personal growth

and energy healing.

Have you been studying healing or intuition? Are you ready to

practice, practice, practice? This hands-on workshop will be conducted

via demonstration and by working on the issues represented in the

class. We will cover advanced insights on healing trauma, autoimmune

dysfunctions, emotional and mental challenges, pain, finances, and

relationship issues, by using your personal gifts to develop your own

unique techniques. This is a rare opportunity to hone your special gifts

while working on others.

Prerequisite: Energy Medicine Certificate

(classes 1 - 7).

3.6 Contact Hours, $145, INSTR: Cyndi Dale

Class ID: 29821 Sat, 5/17/14 9:00am – 12:00pm RM: P0842

Advanced Energy Medicine Workshop

http://normandale.augusoft.net | Winter/Spring 2014 43

Lucille Crow, RN, RM,

CHT is a speaker and

educator, R.N., Reiki

Master and Certified

Hypnotherapist

bringing a powerful

perspective to her

work.

Healing Touch is

endorsed by the

American Holistic

Nurses Association.

Healing Touch

Healing Touch is an international educational program in energy based

medicine therapy. As a professionally accredited program, the

curriculum encompasses increasing levels of practice and techniques,

standards of care, code of ethics and scope of practice.

Healing Touch International (HTI) Level 1

Healing Touch is relaxing, nurturing energy therapy which uses gentle,

heart-centered touch to assist in balancing physical, mental, emotional

and spiritual well-being and enhances the body’s natural ability to

heal. The class is open to anyone who desires to study energy therapy

with a commitment to help others. Healing touch works in

complement with standard medical care and other health care systems

and is safe for all ages. 18 Contact Hours, $295 (workbook included),

INSTR: Barb Schommer

Class ID: 32563 Fri, 4/25/14 8:00 am – 5:00pm RM: P1810

& Sat, 4/26/14 8:00 am – 4:00pm

Barb Schommer, RN, MS, CHTP, CHTI, draws on her 45 year career as

a public health nurse, combining standard medical care with energy

therapy. As a Certified Healing Touch Instructor, Barb is gentle and

loving in her approach of allowing participants to unfold in their own

life healing journey as they learn Healing Touch.

Reiki Energy Therapy

Reiki Energy Therapy is a simple, natural and safe method of

therapy that uses life force energy transmitted through a

practitioner’s hands, which offers physical pain reduction and

profound relaxation. Reiki Energy Therapy sessions are a hands-on,

fully clothed touch therapy.

Reiki Energy Therapy Level 1

This course prepares you to become a Certified Reiki Energy

Therapy practitioner with the skills and abilities to fully utilize Reiki

Energy Therapy including the theory and principles, the historic

origins, the ethics and the skills and abilities to administer Reiki

Energy Therapy. Please bring a bag lunch and pillows, towels, and/or

mat. 8.4 Contact Hours, $150, INSTR: Lucille Crow

Class ID: 32468 Sat, 2/1/14 8:00am – 4:00pm RM: C3061

Class ID: 33584 Sat, 3/1/14 8:00am – 4:00pm RM: C3061

Reiki Energy Therapy Level 2

This class provides advanced skills in Reiki Energy Therapy, increasing

the power and versatility of the use of the therapy. The practitioner

develops abilities to handle more complex situations and techniques

to strengthen and enhance the therapy. Upon completion of this

course, the student is certified as an Advanced Practitioner with

greater capabilities and ability to transmit the Reiki life force. The

course is taught using the Traditional Usui Reiki form. Prerequisite:

Certification in Reiki Energy Therapy 1.

8.4 Contact Hours, $150,

INSTR: Lucille Crow

Class ID: 32470 Sat, 4/12/14 8:00am – 4:00pm RM: C3061

44 Normandale Continuing Education | 952-358-8343

These classes are

required to become

a Certified EFT

Practitioner.

For additional

information on

certification, visit

www.eftuniverse.com.

Emotional Freedom Techniques

Emotional Freedom Techniques (EFT) is a powerful self-tool to

release unhealthy thoughts and emotional stress, and quickly

manifest positive change.

EFT: Level 1 & 2 Certificates

These hands-on workshops are part of the required training for

certification as a practitioner through EFT Universe. You will learn

the core concepts of EFT through step-by-step instruction,

demonstration, and supervised hands-on practice. The workshops

are designed to build your skills and confidence and are also intended

for those who simply want to learn about and become more

proficient with EFT in a supervised environment. 19.2 Contact

Hours, $395 per certificate

Level 1 Certificate:

Class ID: 32345

Sat & Sun, 2/22/14 & 2/23/14 8:00am – 4:30pm RM: P0842

Level 2 Certificate:

Prerequisite: EFT Level 1 or prior approval by the instructor.

Class ID: 32346

Sat & Sun, 3/1/14 & 3/2/14 8:00am – 4:30pm RM: P0842

Valerie Lis, EFT, MA, EFT Expert Practitioner 2 & EFT Universe

Certified Trainer, is a national holistic health practitioner and

trainer, educating college students, business and health

professionals with self-empowering tools that produce positive

change in just minutes.

Bring your friends or make new ones

as you escape the mid-winter blahs with

Normandale’s FREE Winter Warm-Up for

Body, Mind & Spirit: Spring Sampler.

Attend 50 minute workshops including

Tai Chi, Qigong, Belly Dance, Women’s

Safety, Sound Healing, EFT, Self-Mastery,

Ayurveda, and more!

Winter Warm-up for Body, Mind & Spirit

Free Spring Sampler

Come for some or all sessions!

Saturday, January 25, 2014

10:00am – 2:30pm

Class ID: 32565

http://normandale.augusoft.net | Winter/Spring 2014 45

Healing Practices

Muscle Response Self-Testing and Trauma Release

NEW

Toxins and trauma block one’s ability to live a healthy, happy life. In

this workshop, you will learn about toxins, how to identify them, and

address how to protect yourself from toxins using muscle response

testing. Then you will learn Quantum Techniques Trauma Release –

releasing those emotions, traumas and beliefs that block us from

healing the energy field and body.

6 Contact Hours, $129, INSTR:

Thomas Miller, Shanna Shouman and Heidi Gilman

Class ID: 33583 Sat, 3/29/14 9:00am – 2:00pm RM: P1842

Listening to Your Body’s Signals &

Activating Your Dreams for Healing NEW

Symptoms in the body do not arise from nowhere. Learn how to

interpret some of these signals, and more importantly some simple

yet effective self-care therapies to help clear through the underlying

conflicts via the dreams. Learn 19 Holistic self-care therapies that use

a combination of touch and a special blend of essential oils to clear

blockages and help promote health and wellbeing.

7.2 Contact Hours,

$176, INSTR: ShaOn Blodgett

Class ID: 32562 Sat, 4/5/14 9:00am – 3:00pm RM: P1840

Storytelling for Health NEW

Learn how to craft stories in a transformative way to help you or

your clients cope with whatever life is throwing at them. Stories can

be used to empower the tellers and listeners through crisis,

processing, and relating. You will learn storytelling techniques to aid

in empowerment of experience, and how to use stories in the healing

process. 3.6 Contact Hours, $49, INSTR: Allison Broeren

Class ID: 32555 Mon, 4/28/14 6:00pm – 9:00pm RM: P0842

Creating Personal Change NEW

Anyone who has ever tried to change a habit knows it is not as easy

as it seems. But why? We each have “immunity to change,”

competing commitments that keep us stuck. This class will make

change theory practical to your unique needs. Drawing on research

from behavioral and social psychology, you’ll uncover why changes

in the past did not stick, and develop experiments to create happier,

healthier patterns. 2.4 Contact Hours, $49, INSTR: Amanda Gustafson

Class ID: 33588 Thur, 2/27/14 6:00pm – 8:00pm RM: P1840

Wellness at Work

Research shows that work environments that support healthy employees

provide many benefits:

• Increased Employee Retention and Loyalty

• Reduced Stress and Conflict

• Enhanced Productivity

• Increased Creativity and Innovation

Popular programs include stress reduction, nutrition, communication,

creativity, conflict management, feng shui, yoga, tai chi, qigong and

meditation. Call 952-358-8343 to learn more about how you can bring

wellness to work.

Storytelling is an

effective way to

trigger empathy,

transfer knowledge,

promote two-way

conversation, and

support deeper,

richer memories.

46 Normandale Continuing Education | 952-358-8343

Sound Healing

Introduction to Sound Healing Basics

Discover how sound healing is emerging as a highly respected and

invaluable treatment method. Learn to use basic sound healing tools

to clear mental, physical and emotional roadblocks. Experience an

introduction to multiple sound healing tools and instruments to create

a circle of healing sound. 2.4 Contact Hours, $49, INSTR: Kay Grace

Class ID: 32515 Tue, 2/12/14 6:00pm – 8:00pm RM: P1840

Drum It Up with HealthRhythms®

In this three part series, you will discover your personal rhythm with

HealthRHYTHMS®group empowerment drumming and wellness

exercises. Group drumming is an evidenced based wellness program

that promotes relaxation and boosting of the immune system. No

experience necessary and drums will be provided. 7.2 Contact Hours,

$89, INSTR: Cheri Bunker

Class ID: 32461

Mon, 4/7/14 – 4/21/14 6:00pm – 8:00pm RM: P0806

This certificate program has been uniquely designed for you to learn sound

healing techniques through an immersive, in-person learning experience and

live, instructor led webcasts for maximum flexibility and scheduling. You will

explore how sound is used to clear mental, physical and emotional

roadblocks, and to harmonize with your environment. You will experience an

introduction to Tibetan Singing Bowls, Tuning Forks, Crystals, Drums, a

Sound Bath, and your own Voice to create a circle of healing sound. Come

and harness the power of sound with conscious intention and learn to create

positive, healing energy.

Coursework – 10 Live Webinar Series

Learn the art and science of sound healing and begin developing your

sound healing skills and knowledge through this blended learning

experience. This learning is facilitated through 10 live webcast sessions and

will also be available as recordings to allow for attendance flexibility.

Thur, 2/13/14 – 4/17/14 6:30pm – 9:00pm

Retreat Experience – 3 Day Immersive

Spoil yourself with an immersive, 3-day retreat experience where you will

experience hands-on learning with real sound tools and special guest

presenters. Retreat includes meals, snacks and lodging and is located less

than one hour from Minneapolis. See website for complete details and

itineraries. Thursday (evening) – Sunday - 5/1/14 – 5/4/14

Tuition $1,100, plus Retreat room & board $497

Registration for this class is through

www.energyexpress.com/sound-healing-certification

Kay Grace, CAEH, CSH is a graduate of the four year certification

program in advanced energy work from Inner Focus School. She

has also studied Sound Healing extensively with Jonathan Goldman and

the Sound Accord Healing School. Kay is a member of Healing Touch

International, the International Sound Healers Association, and ABMP.

Sound Healing Mastery Certificate NEW

Bring a friend

discount of

$100 available

http://normandale.augusoft.net | Winter/Spring 2014 47

Light Energy

Light Energy for Health and Healing Series

This exciting new series will introduce you to the healing

concept of light energy. You will learn recent research and

theories about the relationship of light to human physiology

and health with an emphasis on the mind-body connection and

the four core principles of quantum physics. To earn the

certificate, you must take all five classes. However, you can also

choose to enroll in individual classes.

Introduction to Light and Health NEW

Human beings use light as information on all levels: physical,

emotional, mental and spiritual. We process light from the

environment through our eyes and skin. Scientists now believe that

all molecular processes in the body are potential sources of

biophotons – emissions of light which may be part of an

unrecognized communication network in the body. This course will

explore definitions of energy, the potential roles of light and

biophotons in the body, and how quantum physics and theory of

relativity apply to biological systems. 3.6 Contact Hours, $65

Class ID: 33622 Sat, 2/22/14 9:00am – 12:00pm RM: P1840

Class 3: Light and Emotions NEW

This course will focus on emotional energy in light, colors, rhythm,

symbols and patterns. Using the theory of relativity as our lens, you

will explore the profound emotional connection human beings have

to light and time, physically on the endocrine system and

energetically on the chakras. You will learn to use colors, mantras

and symbols as strategies for reading energy and applying this

knowledge toward generating flexibility, resiliency and managing

stress. 3.6 Contact Hours, $65

Class ID: 33623 Sat, 3/22/14 9:00am – 12:00pm RM: P1840

Class 4: Light and Breath NEW

Learn how light and breath interact inside cells. In this class, we will

explore the quantum principle of entanglement and new research

into the magnetic and static fields inside cells. The cell is a cavity of

resonance generating multiple fields of energy. Discover new research

into the universe of the cell including how biophotons contribute

to vital cellular processes. You will learn techniques to use light and

breath to engage the relaxation response in the body and mind. 3.6

Contact Hours, $65

Class ID: 33624 Sat, 4/26/14 9:00am – 12:00pm RM: P1840

Marit Solheim-Witt is the founder of Alpha Element Institute and

teaches strategies for personal development, creative thinking,

stress and energy management to support the wellbeing of

individuals.

Class 1:

Light and the Heart

and Class 2:

Light and the Mind

will be offered in

Fall 2014

18 Contact Hours

and $275 for series

or 3.6 Contact

Hours and $65

per class

48 Normandale Continuing Education | 952-358-8343

“I’ve been taking classes here for years and this is one of the absolute best.” - Self Mastery student

Self-Mastery

Self Mastery Level 1 Certificate

Self Mastery is necessary in the world today. When you master

the self you master the world. Clarity and certainty are

attainable once the powers of the mind, body, heart and spirit

are harnessed.

Class 1: Unleashing the Warrior in You

Warrior ship is a way of life, a constant choice, a sculpting of mind,

body, heart and spirit.

Class ID: 32438 Tue, 4/8/14 6:00pm – 9:00pm RM: P1840

Class 2: Expanding Awareness and Sensitivities

Awareness is the deepest form of knowing, one of the intuitive gifts,

and can provide us with a direct link to the universal silent

knowledge that is rich and deeply filled with wisdom and

understanding.

Class ID: 32439 Tue, 4/15/14 6:00pm – 9:00pm RM: P1840

Class 3: Developing Your Natural Abilities

Focusing on your strengths allows you to ride through the ups and

downs of life in a more fluid manner, thriving rather than just

surviving.

Class ID: 32440 Tue, 4/22/14 6:00pm – 9:00pm RM: P1840

Self Mastery Level 2 Certificate:

Pathway's to Personal Power and Freedom

Become the master of your life. This series builds on Level 1’s work

by integrating and applying the awakened abilities and awareness to

create a new path as master of your life. 10.8 Contact Hours and

$129 or 3.6 Contact Hours and $49

Class 1: The Hero’s Journey

Class 2: From Ordinary to Extraordinary

Class 3: Becoming the Master

Tue, 4/29/14 – 5/13/14 6:00pm – 9:00pm RM: P1840

The Philosophy of Nothing:

Accessing the Essence of Self and Universe

This course offers the opportunity to access, understand and utilize

the everyday application of ancient knowledge and wisdom. It

explains why the universe is at the heart of so many systems of

understanding. Gain information about other belief systems and

learn what is common and unique to your own values and life

experience. 3.6 Contact Hours, $59, INSTR: Hanakia Zedek

Class ID: 32353 Tue, 4/1/14 6:00pm – 9:00pm RM: P1840

Hanakia Zedek is a well known and respected Public Speaker,

Shaman, Mystic, and Musician. He has 40+ years of hands on

experience in the Metaphysical, Psycho~Spiritual, Magical, Esoteric,

Healing and Martial Arts. Hanakia is the author of “TaoZen Verses.”

10.8 Contact Hours

and $129 for series

3.6 Contact Hours

and $49 per class

Open to anyone

who has successfully

completed the Self

Mastery Level 1

Certificate. Call

952-358-8343 to

series.

http://normandale.augusoft.net | Winter/Spring 2014 49

After the first class,

you will be able to

start applying

general Feng Shui

principles

immediately to affect

change in various

aspects of your life.

Feng Shui Personal Program

This 4-part series will provide you with a strong foundation of Feng

Shui principles. You will gain a new vision of your space and develop

a solid base from which to pursue more in-depth Feng Shui study.

These classes are comprehensive as a series, although may also be

taken individually. This program was designed for the individual

interested in learning deeper in Feng Shui principles. It does not

certify an individual as a Feng Shui consultant.

Class 1: Discovery Feng Shui: A Personal Journey

This program has been designed to teach you what you must know

to get your home in Feng Shui order. You will learn how to apply the

principles of Feng Shui to your own home to maximize benefits and

minimize challenges so that you can create a space that is in harmony

with your life-goals. It provides an excellent foundation for your

continued Feng Shui Journey. Special Offer: Each student will receive

a 15 minute personal phone consultation with instructor to review

blueprint information and ask individualized questions. 3.6 Contact

Hours, $69, INSTR: Lisa Janusz

Class ID: 33610 Sat, 3/29/14 9:00am – 12:00pm RM: P1808

Class 2: Attracting Wealth & Prosperity with Feng Shui

We’ll show you the money! Whatever the state of your financial

situation is – you will learn strategies to enhance your wealth.

Whether you are protecting your current status or hoping to increase

the flow of prosperity in your life, this class will give you simple Feng

Shui tools to apply quickly. 2.4 Contact Hours, $49, INSTR: Michelle

Skally Doilney

Class ID: 33611 Tue, 4/8/14 6:00pm – 8:00pm RM: P1808

Class 3: Clearing Clutter with Feng Shui

Before you start applying too many Feng Shui principles, you must

deal with clutter. This class will take you through the seen – and

unseen – issues that too much stuff can have in your space. By the

end of this session you will know what constitutes clutter, how to

deal with it without feeling overwhelmed and where to start. 2.4

Contact Hours, $49, INSTR: Jessica Hoelzel

Class ID: 33613 Tue, 4/15/14 6:00pm – 8:00pm RM: P1808

Class 4: Creating Healing Environments with Feng Shui

Thoughtfully designed environments support the healing process.

This class is designed for those dealing with illness and healing,

including health care professionals working in a hospitals, long-term

care facilities, or clinics, and personal care-givers. Learn how the

application of Feng Shui principles can create environments that

enhance healing. These concepts will be applied to both health care

facilities and personal living spaces. 2.4 Contact Hours, $49, INSTR:

Ellen Schultz

Class ID: 33612 Tue, 4/22/14 6:00pm – 8:00pm RM: P1808

Taught by instructors who are certified or approved by the

Wind & Water School of Feng Shui (WWC) to assure quality

and continuity of information.

50 Normandale Continuing Education | 952-358-8343

Healing Arts Business Practices

Turning Your Healing Skills into a Business NEW

Are you a healer or spiritual teacher, but not sure how to bring your

work to the world? Have you thought about receiving money for

your healing or teaching skills, but unsure of where to start?

Whether you want to make your passion your career, or are just

curious about what it takes to have a personal practice, this series

will help you decide your first steps. 7.2 Contact Hours and $129 for

the series or 2.4 Contact Hours and $49 per class

Class 1: Making a Difference and Making an Income

Bringing your healing and spiritual gifts to the world requires more

than being excellent at your art. In this class, you will explore how

to receive value in return for your time and skills. Based on your

personal strengths and weaknesses, you will be able to decide if

starting a practice is right for you, and where to find the expert help

you may need to succeed. 2.4 Contact Hours, $49, INSTR: Sonja Brown

Class ID: 32566 Wed, 4/9/14 6:00pm – 8:00pm RM: P1840

Class 2: Alternative Health Practice Laws

and Business Models

There are multiple ways you can organize your practice, which can

feel anything from scary to exciting. This course will cover the

business models from free agent, contract, solo, partnership, LLC

and franchise. Learn how to create safety for yourself and your

clients with the Minnesota law regulating Alternative Health

practice, and insurance options. Choosing the right structure at the

beginning will let you concentrate on the fun part- taking care of

your clients! 2.4 Contact Hours, $49, INSTR: Deanna Reiter

Class ID: 32567 Wed, 4/16/14 6:00pm – 8:00pm RM: P1840

Class 3: Your Unique Value to Clients

You know there are people out there who need what you offer - how

will they find you? By becoming clear on your unique services, you

will be able to tell a story that attracts your ideal clients. 2.4 Contact

Hours, $49, INSTR: Sonja Brown

Class ID: 32568 Wed, 4/23/14 6:00pm – 8:00pm RM: P1840

Grow a Healthy Business

Negotiation: Get What you Want

see page 2

eMarketing Essentials Certificate

see page 13

Entrepreneur Boot Camp

The Business Plan

see page 64

http://normandale.augusoft.net | Winter/Spring 2014 51

Creativity & Personal Development

Exploring Your Heart’s Desire Through Numerology

Discover the essence of your Heart’s Desire through the lens of

numerology. In numerology your Heart’s Desire represents your

inner wisdom, also known as the Soul’s Desire or Motivation

number which indicates the nature of the vibration in your energy

field that seeks to express more fully in your life and the outside

world. You will receive a brief overview of numerology, learning

about your inner strengths, internal motivations, and unique sources

of happiness represented by your Heart’s Desire number. 3 Contact

Hours, $49, INSTR: Susan Shopek

Class ID: 33609 Thur, 2/20/14 6:00pm – 8:30pm RM: P1838

Self-Discovery with Enneagram NEW

Are you a Peacemaker? Challenger? Helper? Achiever? Come and

discover your personal Enneagram type through two unique

personality tools that will help you learn about how you relate to

others and the world around you. This self-discovery course will

deepen your self-awareness and provide a better understanding,

empathy, and acceptance of others. It is ideal for navigating career

pathways, relationships and making better, healthier choices.

2.4 Contact Hours, $62 (including textbook), INSTR: Vera Snow

Class ID: 32448 Wed, 5/7/14 6:00pm – 8:00pm RM: P1840

Idea Incubator NEW

Do you have an idea that you believe has potential? Something you

could create or do, someone you believe you are becoming? Do you

wish you had people with whom to share the idea…who would

intentionally listen and engage in your process? Come join us in a

four-week, idea transformational session. From concept to “show

time,” we supply the listening with no agenda other than to help

you “hatch” something and/or start your creative flow. 9.6 Contact

Hours, $159, INSTR: Vera Snow & Pam Pech

Class ID: 32460

Wed, 3/5/14 – 3/26/14 9:00am – 11:00am RM: P1810

Class ID: 33589

Thur, 3/6/14 – 3/27/14 6:00pm – 8:00pm RM: P1840

Face Reading: Introduction to Physiognomy NEW

Physiognomy is the ancient process of interpreting facial structure to

learn about the inner person. Our facial structure is our “soul print.”

Every face is perfect, and reveals in its shape both our gifts and our

challenges. This information will empower the participant in

situations where we often feel less than powerful – relationships,

sitting on either side of the interview table, in team meetings and the

dating game. 3 Contact Hours, $49, INSTR: Ralph Dehner

Class ID: 32462 Sat, 2/8/14 6:30pm – 9:00pm RM: P0840

Ralph Dehner, is a Certified and Licensed Occupational Therapy

Practitioner (COTA/L) and learned Physiognomy from Rose Rosetree.

He is a Tai Chi and Qigong Master, and also teaches our Tai Chi for

Arthritis Teacher Certification.

Play to

Your Brain

In this

increasingly

complex world,

our brains are

constantly being

overloaded.

When we better

understand our

own brain, we can

play to our

innately wired

strengths, see

pages 3 and 5

52 Normandale Continuing Education | 952-358-8343

Spring Forest Qigong

Managing Stress with Spring Forest Qigong NEW

Doctors report that stress is the #1 underlying cause of illness and

disease. In this workshop, Master Lin will provide you with simple,

energy-based techniques you can use at any time to relieve and

release stress, return your mind and body to a relaxed and balanced

state, and help you live a healthier, happier life. 2.4 Contact Hours,

$59, INSTR: Chunyi Lin

Class ID: 32558 Wed, 3/19/14 6:30pm – 8:30pm RM: P0838

Healing Emotions with Spring Forest Qigong NEW

Emotional baggage may block the healthy flow of vital energy to

your vital organs, causing sickness and even tremendous physical

pain. International Qigong Master Chunyi Lin has developed

simple, yet effective techniques to transform anxious, frustrated, or

angry energy into wisdom energy that sooths and nurtures your

body, mind and spirit. Join us for an evening of discovery, healing

and experiential learning. 2.4 Contact Hours, $59, INSTR: Chunyi Lin

Class ID: 32559

Wed, 4/9/14 6:30pm – 8:30pm RM: P0840

Qigong Movement Forms

5 Animal Frolics Qigong NEW

The Tai Chi Five Animal Frolics are an ancient set of exercises based

upon the movements of animals. The forms include the Crane which

increases balance and agility, the Bear to develop power, the Monkey

enhances flexibility, the Deer promotes grace, and the Tiger which

builds muscular strength. These exercises teach how to move the

body in accordance with tai chi principles, while enhancing vitality

and health. Animal Frolics can be an introduction to Tai Chi or an

enhancement of your current practice. 7.2 Contact Hours, $59, INSTR:

Linda Ebeling

Class ID: 32463

Wed, 3/5/14 – 4/9/14 6:30pm – 7:30pm RM: S2330

Class ID: 33618

Wed, 4/16/14 – 5/21/14 7:30pm – 8:30pm RM: S2330

Radiant Lotus Qigong

This Qigong form is designed for women and focuses on optimizing

health and healing to bring peace, grace and strength to women 15

to 95. Radiant Lotus Qigong helps support menstrual and

menopausal symptoms, breast health, rejuvenating skin, hair and

bones, and brings a sense of self-empowerment and ability to cope

with stress. This course is for women only. 7.2 Contact Hours, $59,

INSTR: Linda Ebeling

Class ID: 32464

Wed, 1/15/14 – 2/26/14 6:30pm – 7:30pm RM: S2330

Class ID: 32466

Wed, 4/16/14 – 5/21/14 6:30pm – 7:30pm RM: S2330

Chunyi Lin is a

certified

International

Qigong Master and

coauthor of a #1

Amazon.com

bestseller, “Born a

Healer.”

“a healer in every family

and a world without pain.”

Free & Easy:

Spring Forest

Qigong/Qigong

Form/ Tai Chi

sampler event.

See page 44

See pages 56 & 57

for Tai Chi classes

http://normandale.augusoft.net | Winter/Spring 2014 53

Learn how meditating on loving-kindness and compassion can

open our hearts to the world around us, and relax the self-

centered tendencies that lead to anxiety, dissatisfaction, and

suffering. Cultivating loving-kindness and compassion helps

us to see the basic goodness that all beings share. By relating to

others in an open-hearted way, we bring peace to the mind and

develop a sense of confidence and purpose. This, in turn,

naturally brings harmony to our relationships and enables us

to work with challenging situations more effectively.

16.8 Contact Hours, $195, INSTR: Edwin Kelley

Class ID: 32471 Fri, 3/28/14 9:00am – 5:00pm

& Sat, 3/29/14 9:00am – 4:00pm RM: P1842

Stress Management

Introduction to Breathwork

Staying Calm, Cool and Focused

Does it ever seem like everything is going alright- and you are

still stressed? Do you have moments where your emotions seem out

of proportion to what is actually going on? These may be symptoms

of trauma. In this class, you will learn breathing techniques to release

trauma, and feel energized and alive. Learn to breathe in ways to

face anxiety producing situations feeling calm, cool and collected.

3.6 Contact Hours, $49, INSTR: Patrick Weseman

Class ID: 32485 Thur, 4/3/14 6:00pm – 9:00pm RM: P1840

Meditation

Taoist Healing & Transformation Meditation

Join Certified Universal Tao Instructor Bryan D. Bertsch for an

inspiring series of self-healing meditation techniques. You will learn

“The Inner Smile” and “MicroCosmic Orbit,” and the Healing

Sounds meditations; the Universal Tao System as taught by Master

Mantak Chia. These techniques teach you how to transform

everyday stress into vitality and balance negative emotions with

positive ones to create internal harmony. Learn how to relieve

chronic pain, detoxify your system, increase your energy and enjoy

better health. 2.4 Contact Hours, $49, INSTR: Bryan Bertsch

Class ID: 32475 Wed, 4/30/14 6:30pm – 8:30pm RM: P1840

Meditation Methods NEW

Not all meditation is sitting silently. In the midst of activity and

change, this class will help you find inner peace and centeredness.

Each week you will discover different techniques that fit you where

you are. Drawing from wisdom past and present, you will learn

gentle breathing techniques, heart-centered meditation, mantra

meditation, and walking meditation. 7.2 Contact Hours, $129 for

series or $49 per class. INSTR: Barbara Everett

Class ID: 32472

Mon, 2/24/14 – 3/10/14 6:00pm – 8:00pm RM: P1838

Joy of Living Level II: Opening the Heart NEW

54 Normandale Continuing Education | 952-358-8343

Movement and Body Work

Introduction to Foot Reflexology NEW

This course focuses upon the relationship between the reflexology

zones and maps of the feet and body systems/organs. It includes

demonstration and practice of pressure point location and thumb/

finger walking which stimulates the innate self-healing of the body

through increased circulation, relaxation and balancing of body

systems. A brief history of reflexology’s origins, as well as research

on the efficacy of reflexology as a complementary modality is

included. 3.6 Contact Hours, $59, INSTR: Denise Tonkinson

Class ID: 32496 Thur, 3/20/14 6:00pm – 9:00pm RM: P1838

The Pilates Method for an Ageless Body NEW

Joseph Pilates created a body of work that is proving to be a golden

treasure for “fixing” the body. It is an exercise discipline that gravity

proofs the body, provides damage control and addresses everybody’s

needs, whether healthy and fit, de-conditioned; the child, the adult,

male or female. The Pilates Method works to facilitate all other

exercise regimes and disciplines and will enhance performance in

any and all forms of sports, dance, fitness and conditioning

programs. The course will include lecture, discussion and light

exercise. 2.4 Contact Hours, $49, INSTR: Lonna Mosow

Class ID: 32495 Tue, 4/29/14 6:00pm – 8:00pm RM: P0806

Belly Dance for Every Body NEW

Belly dancing is extraordinarily beneficial for improving flexibility,

core strength, endurance, musculature awareness, and posture

improvement. You will be introduced to the foundation moves of

Middle Eastern dancing. This class will involve a yoga-inspired warm

up followed by a cardio shimmy drill. From there, you will be

instructed on foundation movements while receiving individual

attention to ensure safety and proper technique. Improve your health

in a gentle, nurturing environment and have fun doing so. All ages

and body types are encouraged. 7.2 Contact Hours, $59, INSTR:

Shannon Townsend

Class ID: 32455

Wed, 2/5/14 – 3/12/14 7:00pm – 8:00pm RM: A1560

Class ID: 32456

Wed, 3/19/14 - 4/23/14 7:00pm – 8:00pm RM: A1560

Class ID: 32457

Wed, 4/30/14 - 6/4/14 7:00pm – 8:00pm RM: A1560

Personal Safety and Self-Defense “Female Only”

Some estimates indicate that two million Americans are

victims of violent crimes each year. Empower yourself by

mastering simple and effective techniques to ensure that you

don’t become one of them. Learn how to prevent, escape,

and defend yourself from any attacker – regardless of your

size or fitness level. Developed through a combination of

research and real-world experience. No other course can

offer this much valuable training in a compressed timeframe.

3.6 Contact Hours, $69, INSTR: Alan Horner, MBA, US Navy

Seal Officer

Class ID: 32350 Tue, 3/4/14 5:30pm – 8:30pm RM: P0806

No, Not Me!

http://normandale.augusoft.net | Winter/Spring 2014 55

“This series of yoga

classes deepened my

understanding and

helps to keep me on

my journey.”

A York University study found that practicing yoga

reduced physical and psychological symptoms of

chronic pain in women with fibromyalgia.

Yoga Sampler Series

Yoga will strengthen the body, open the heart, and quiet the

mind. This four-part series will introduce you to the eight-

limbed path of yoga. Bring a mat, blanket, water, and wear

comfortable clothing. 9.6 Contact Hours, $139 for series

Class 1: The Eight-Limbed Path of Yoga

This course will introduce you to the eight-limbed path of yoga,

allowing you to sample Pranayama (breathing), Pratyahara (sense

withdrawal), Dharana (concentration), Dhyana (meditation), and

Asana (postures). You will feel the power and love of a deep yogic

experience as you come home to your body and quiet the thought-

waves of your mind. 2.4 Contact Hours, $49

Class ID: 32504 Thur, 4/3/14 6:00pm – 8:00pm RM: S2330

Class 2: Pranayama and Yoga Nidra

Pranayama is the art and science of yogic breathing techniques. The

benefits include clarity of mind, physical well-being, purpose,

intention, inner and outer health and fulfillment, lightness of heart,

and even weight loss. Our breathing has a profound effect on the

quality of our lives. Deeper and more restorative than sleep, Yoga

Nidra is like nothing you have experienced before. This practice

completely relaxes the nervous system, releasing physical, emotional

and mental tension. One hour of Yoga Nidra is equivalent to three

hours of sleep. 2.4 Contact Hours, $49

Class ID: 32505 Thur, 4/10/14 6:00pm – 8:00pm RM: S2330

Class 3: Mudras, Mantras, and Meditation

Ancient yogic placement of the body (mudras), repetition of words

or sounds (mantras), and techniques to quiet the thought-waves of

the mind (meditation) allow you to live with increased clarity, grace

and ease. In this class you will have an opportunity to try out

mudras, mantras, and eight different kinds of meditation, choosing

one or two that you may wish to continue as a personal practice in

your life. 2.4 Contact Hours, $49

Class ID: 32506 Thur, 4/17/14 6:00pm – 8:00pm RM: S2330

Class 4: Bhakti Yoga of Devotion

Bhakti yoga is that of devotion. It is the yoga of selfless love,

compassion, humility, purity, and the desire and serious intention

to merge with God. This class will include Kirtan music and

chanting, allowing you to experience the profound effects that this

meditative path can have on your life. 2.4 Contact Hours, $49

Class ID: 32507 Thur, 4/24/14 6:00pm – 8:00pm RM: S2330

Sharon (Shar) Hills-Bonczyk, MPH, RYT-500, has been a yoga

practitioner for over 30 years. She is a certified Kripalu Yoga Teacher

at the advanced level (RYT 500), registered with Yoga Alliance,

experienced in Kripalu and Iyengar yoga, meditation, and ayurveda.

56 Normandale Continuing Education | 952-358-8343

Tai Chi Certification Programs

The Tai Chi Certified Teacher Training Programs are designed

for certified exercise instructors, tai chi instructors, advanced

tai chi students and healthcare professionals. No previous tai

chi experience required.

Tai Chi for Arthritis – Teacher Certification 1

This course is endorsed by many arthritis foundations worldwide.

The certification is “Tai Chi for Arthritis”. Note: An instructional

DVD will be sent prior to the workshop. 16.8 Contact Hours, $275, INSTR:

Ralph Dehner

Class ID: 33585 Sat, 5/3/14 9:00am – 5:00pm RM: S2330

& Sun, 5/4/14 9:00am – 4:00pm RM: S2330

Tai Chi for Arthritis – Teacher Certification 1 Update

The Tai Chi Update is required every 2 years to keep one’s skills and

knowledge current. Time will be spent reviewing the 12 Tai Chi for

Arthritis movements and reviewing instructional training and theory.

Prerequisites: Tai Chi for Arthritis – Teacher Certification 1 or 2.

9 Contact Hours, $95 (or $210 for both the TCA 1 update and TCA 2),

INSTR: Ralph Dehner

Class ID: 33590 Sat, 5/3/14 9:00am – 5:00pm RM: S2330

Tai Chi for Arthritis – Teacher Certification 2

This workshop teaches advanced coordination skills for greater

challenge and benefits. Prerequisites: Tai Chi for Arthritis - Teacher

Certification 1. Note: An instructional DVD will be sent prior to the

workshop. 7.8 Contact Hours, $145 (or $210 for both the TCA 1 update

and TCA 2), INSTR: Ralph Dehner

Class ID: 33587 Sun, 5/4/14 9:00am – 4:00pm RM: S2330

Tai Chi Workshops

Tai Chi Pushing/Sensing Hands Workshop NEW

This workshop is open to students of any skill level who would like

to try Tai Chi partner exercises. 2.4 Contact Hours, $29, INSTR: Keith

Root

Class ID: 33625 Sat, 3/22/14 2:00pm – 4:00pm RM: A1560

Class ID: 32556 Sat, 4/19/14 2:00pm – 4:00pm RM: A1560

Tai Chi Energy Review Workshop NEW

This workshop is a refresher for students of Dr. Paul Lam’s Tai Chi

for Energy form. 2.4 Contact Hours, $29, INSTR: Linda Ebeling

Class ID: 32535 Sat, 3/1/14 1:00pm – 3:00pm RM: S2330

Sun Style Workshop NEW

The morning session is a review of the Sun 41 form. The afternoon

session will cover enhancements highlighting balance and weight

transfer using Yin/Yang theory. 3.6 Contact Hours, $45 per class, 7.2

Contact Hours and $75 for both. INSTR: Keith Root & Linda Ebeling

Class ID: 32534 Sat, 3/15/14 8:30am – 11:30am RM: A1560

Class ID: 32525 Sat, 3/15/14 1:00pm – 4:00pm RM: A1560

http://normandale.augusoft.net | Winter/Spring 2014 57

Beginning Tai Chi

Beg Tai Chi for Health and Arthritis

Class ID: 32491 Mon, 1/27/14 – 3/10/14 7pm – 8pm Root $59

Class ID: 32492 Mon, 3/17/14 – 4/21/14 7pm – 8pm Root $59

Class ID: 32481 Sat, 2/1/14 – 3/8/14 10:30am – 11:30am Gonzales $59

Class ID: 32482 Sat, 3/15/14 – 4/19/14 10:30am – 11:30am Gonzales $59

Intro to Yang Style Tai Chi

Class ID: 32483 Thur, 1/30/14 – 3/6/14 7:00pm – 8:00pm Root $59

Class ID: 32484 Thur, 3/13/14 – 4/17/14 7:00pm – 8:00pm Root $59

5 Animal Frolics Qigong

Class ID: 32463 Wed, 3/5/14 – 4/9/14 6:30pm – 7:30pm Ebeling $59

Class ID: 32618 Wed, 4/16/14 – 5/21/14 7:30pm – 8:30pm Ebeling $59

Radiant Lotus Qigong

Class ID: 32464 Wed, 1/15/14 – 2/26/14 6:30pm – 7:30pm Ebeling $59

Class ID: 32466 Wed, 4/16/14 – 5/21/14 6:30pm – 7:30pm Ebeling $59

Intermediate/Advanced Tai Chi

Sun Style 97 Form

Class ID: 32523 Sat, 2/1/14 – 4/19/14 9:00am – 10:00am Gonzales $120

Tai Chi Fan 2

Class ID: 32467 Wed, 1/15/14 – 4/9/14 7:30pm – 8:30pm Ebeling $120

Yang Short Form

Class ID: 32478 Mon, 1/13/14 – 4/21/14 8:00pm – 9:00pm Root $120

Class ID: 33617 Sat, 1/11/14 – 4/19/14 10:30am – 11:30am Root $120

Yang Long Form

Class ID: 32476 Sat, 1/11/14 – 4/19/14 8:30am-10:00am Root $150

Yang Style Saber

Class ID: 32479 Thur, 1/30/14 – 4/17/14 8:00pm – 9:00pm Root $120

* check website for specific dates and rooms

Tai Chi is a qigong system of cultivating energy by balancing the chi energy in the body.

Often called “Taijichuan”, it means “ultimate balance or polarity system” and includes

physical balance, mental balance, psychological balance, and spiritual balance.

About the forms: The Yang style is the most practiced form in the world. Another popular

form is the Sun Style which is used in the Tai Chi for Health - Arthritis course. This course

is ideal newcomers and people with health issues. The Fan, Saber, and Push Hands

programs all teach to martial art skills.

Tai Chi & Qigong Courses

Sample Tai Chi at our free open house events and

at the Winter Warm up Event, see pages 40 & 44

explore languages

58 Normandale Continuing Education | 952-358-8343

American Sign Language

Learn skills for conversing in American Sign Language from basic to

advanced level in a fun and non-threatening learning experience. You

will also learn to apply correct facial grammar and gain an appreciation

and deeper understanding of Deaf culture. These classes emphasize a

non-spoken classroom to help you achieve a mastery and confidence

in your skills.

1.2 CEU, $99/each class, INSTR: Jamey Guille

Level 1: Class ID: 32569

Thur, 2/6/14 – 3/20/14 6:00pm – 8:00pm RM: P1842

(n/c 2/27)

Level 2: Class ID: 32570

Thur, 3/27/14 – 5/1/14 6:00pm – 8:00pm RM: P1842

Level 3: Class ID: 32571

Tue, 2/11/14 – 3/18/14 6:00pm – 8:00pm RM: P1842

Level 4: Class ID: 32572

Tue, 3/25/14 – 4/29/14 6:00pm – 8:00pm RM: P1842

Textbook Required for all ASL Courses:

See website for specific required course materials.

To obtain needed ASL text contact Harris Communications at

952-906-1180 or TTY: 952-906-1198 or at www.harriscomm.com

Jamey Guille has a Masters Degree in Deaf Education and American

Sign Language. He lost his hearing at age two, and brings an

authentic and caring perspective to his classes.

Hebrew

There are many reasons for you to learn Hebrew. You will learn to

read and write the 22 letters of the Aleph Bet, the vowels, basic

grammar and learn about the state of Israel—all in Hebrew! By the

end of the first course, you will learn over 50 new words that were

carefully chosen to help you communicate. This is a great foundation

for those who wish to be able to read the Tanakh (the Bible in its

original text). 1.2 CEU, (Level 1 Tuition includes textbook that will be

used for Levels 1-4), INSTR: Michelle Kotlovich

Level 1: Class ID: 32451 $139

Thur, 2/6/14 – 3/13/14 6:30pm – 8:30pm RM: P1810

Level 2: Class ID: 32452 $99

Thur, 3/20/14 –4/24/14 6:30pm – 8:30pm RM: P1810

“From my previous experience with trying to learn Chinese, I

thought that this would be really hard to do. The class was all

adult learners and a lot of us were initially nervous. However,

Youmei Hou (the instructor) immediately created a relaxed

setting and was always there to help us. Every year, I travel to

China for my business and now feel much more confident

because of the knowledge I gained in this class.”

– Nancy Peterson, CEO Display Sales

See website for

more Hebrew

classes

http://normandale.augusoft.net | Winter/Spring 2014 59

Japanese

Learn the practical, communicative and essential language patterns

used in everyday life. Hiragana, the first phonetic alphabet of

Japanese will be also introduced in Level 1, and Katakana, the second

phonetic alphabet in Level 2. Basic 30 Kanji characters are

introduced in Level 3, and additional 50 in Level 4, as well as

Japanese sentence structures. Japanese culture will also be discussed

as you build a firm foundation for more advanced study. 1.2 CEU,

(Level 1 Tuition includes the textbook, Japanese for Busy People),

INSTR: Michiko Dressen

Level 1: Class ID: 32497 $125

Wed, 2/19/14 – 3/26/14 6:00pm – 8:00pm RM: P1844

Level 2: Class ID: 32498 $99

Wed, 4/9/14 – 5/14/14 6:00pm – 8:00pm RM: P1844

Level 3: Class ID: 32499 $99

Mon, 2/24/14 – 3/31/14 6:00pm – 8:00pm RM: P1844

Japanese Culture at a Glance NEW

This course will help you develop an understanding of Japanese

culture through a variety of visual materials, songs, poems,

calligraphy, origami, food, tea tasting, and other activities. Learn

how the old and new coexist, and become familiar with the culture

in a way that'll help you communicate more effectively with native

Japanese speakers. This course also provides an opportunity to

explore the Japanese art collection at the Minneapolis Institute of

Arts. 1.2 CEU, $125 (textbook included), INSTR: Michiko Dressen

Class ID: 33599

Mon, 4/7/14 – 5/12/14 6:00pm – 8:00pm RM: P1842

Chinese

Mandarin Chinese is the most widely spoken language in the world

(based on the number of native-language speakers) with 873 million

native speakers. In this course, students will acquire basic

conversational skills and become acquainted with the civilizations,

culture and business environment of China. Also included are

Chinese etiquette and ethical guidelines for business. 1.2 CEU, $99,

INSTR: Youmei Hou

Level 1: Class ID: 32441

Tue, 2/18/14 – 3/25/14 6:00pm – 8:00pm RM: P1810

Level 2: Class ID: 32442

Tue, 4/8/14 – 5/13/14 6:00pm – 8:00pm RM: P1810

Michiko Kato

Dressen is native

Japanese from Oita

City, Japan. She

received her Master’s

degree in Education/

Human Development

from the University

of Minnesota, and

has taught Japanese

for over 20 years.

Normandale’s

Japanese Garden

named one the

“11 Most Relaxing

Places in the Twin

Cities” —KARE 11

60 Normandale Continuing Education | 952-358-8343

Whether you are

interested in art,

opera, history or

architecture, learning

Italian will lead you

to a deeper

understanding of

these and many other

expressions of Italian

culture.

Our Beginning

Spanish program is

designed for

beginners whose

goal is to eventually

become fluent.

These classes help

learners build a solid

foundation of

Spanish grammar

and an extensive

vocabulary to equip

them for a

continuing, in-depth

study of the

language.

Spanish

Beginning Spanish 1

This is the first course in our traditional Spanish series. Beginning

Spanish 1 is for students who have little or no experience with the

language. Learn commonly used questions and answers for engaging

in simple conversations, communicating numbers, dates and times,

and basic vocabulary related to everyday language. By the end of the

class, you will also be familiar with some regular and irregular present

tense verbs. 1.2 CEU, $129 (includes textbook for Beginning Spanish

1 - 4), INSTR: LeAnn Taylor

Class ID: 32501

Wed, 2/26/14 – 4/2/14 6:30pm – 8:30pm RM: P1810

Beginning Spanish 2

This is the second of four courses in the Beginning Spanish sequence.

You’ll practice basic conversational skills using reflexive verbs and

some verbs in the perfect and imperfect tenses. Direct and indirect

object nouns will be introduced, as you add to your vocabulary and

conversational skills. 1.2 CEU, $99, INSTR: LeAnn Taylor

Class ID: 32502

Wed, 4/16/14 – 5/21/14 6:30pm – 8:30pm RM: P1810

Italian

Your instructor will provide a fun learning environment with many

opportunities to interact and practice all four modes of

communication. Through the use of audio, video, simple readings

and written exercises you will learn everyday expressions and develop

your speaking and comprehensive skills. Textbook is included in Level

1 and will be used for Levels 1 - 4. 1.2 CEU, INSTR: Paola Foresti Faul

Level 1: Class ID: 32449 $129

Mon, 2/3/14 – 3/17/14 6:30pm – 8:30pm RM: P1810

Level 2: Class ID: 32514 $99

Mon, 3/31/14 – 5/5/14 6:30pm – 8:30pm RM: P1810

Each Italian course has a bonus online classroom (at Sophia.org)

where your instructor will post recaps of each week’s lesson. Access

code will be provided on the first day of classes.

French

Learn French phrases that are commonly used in airports, hotels,

restaurants, and among your French colleagues. You will practice

French vocabulary with the instructor and fellow classmates. You

will also be given worksheets and activities for “at home” practice.

1.2 CEU, $99, INSTR: Rose Mingo-Holtz

Level 1: Class ID: 32443

Mon, 2/3/14 – 3/17/14 6:30pm – 8:30pm RM: P1844

Level 2: Class ID: 32445

Mon, 4/7/14 – 5/12/14 6:30pm – 8:30pm RM: P1844

Rose Mingo-Holtz is from Haiti and a native French and Creole

speaker and has been teaching for Normandale for more than 10

years.

http://normandale.augusoft.net | Winter/Spring 2014 61

A comprehensive set

of course materials

is included in the

course fees.

Visual Spanish™

An Engaging Approach to Accelerating Language Learning

Visual Spanish is an innovative, accelerated Spanish program that

uses a proven visual learning methodology to quickly build basic

conversational skills. Popular among adult learners and business

organizations alike, Visual Spanish provides you with a light-hearted

and relaxed learning environment in which you will build a

vocabulary of high-frequency words and phrases.

Visual Spanish 1: Essential Conversation Starters

Master the basic building blocks of initiating and responding to

simple communication with another person in one-on-one

conversations in Spanish. You will be able to initiate and participate

in simple conversations using essential words and phrases, and basic

questions and answers. In addition, you learn to speak and ask about

feelings, emotions and “everyday objects” around you in a variety of

situations. 1.2 CEU, $145 (includes materials),

INSTR: Tim Owen

Class ID: 32512

Thur, 2/13/14 – 3 /27/14 (n/c 2/27) 6:00pm – 8:00pm RM: P1844

Visual Spanish 2: Essential Conversation Structures

Visual Spanish 2 offers an intensive, accelerated approach to building

sentences and asking questions using fourteen essential high-frequency

language structures for basic Spanish conversation. You will quickly

learn to incorporate fifty common verbs with the essential structures

to facilitate conversations in formal and informal “one-on-one”

situations. 1.2 CEU, $145 (includes materials),

INSTR: Tim Owen

Class ID: 32513

Thur, 4/3/14 – 5/15/14 (n/c 5/8) 6:00pm – 8:00pm RM: P1844

Who Should Attend:

Visual Spanish is designed to facilitate rapid acquisition of

conversational ability for those who are new to Spanish and for those

who want to brush up on their conversational skills.

Spanish for Medical Professionals

Designed specifically for healthcare professionals, you will

practice the basic, practical language skills needed to

communicate with your Spanish-speaking patients and

their families. Gain an understanding of the culture, and

know how to ask the questions that are vital to quality

healthcare. Develop confidence to effectively communicate

with your Spanish-speaking patients, while improving and

expanding your knowledge of the Spanish language.

1.6 CEU, $145, INSTR: Cristina Sempé

Level 1: Class ID: 32324 Online class – 3/3/14 – 3/28/14

Level 1: Class ID: 32325 Online class – 5/5/14 – 5/30/14

Level 2: Class ID: 33619 Online class – 4/7/14 – 5/2/14

62 Normandale Continuing Education | 952-358-8343

English Speaking

English Made Easier FREE

An Introduction to Accent Reduction

Reduce the frustration of job-hunting by improving your language

skills. In this two hour session, you will learn secrets to make

consonants less difficult to pronounce in the English language. All

dialects (Spanish, Asian, East Indian and others) are welcome.

FREE, INSTR: Claire Campbell-Tokar

Class ID: 32453 Mon, 3/3/14 6:00pm – 8:00pm RM: P2808

Enhance Your English Speaking Skills, All Dialects

Learn to accurately pronounce all English vowel and consonant

sounds. Retrain your “ear”, lips, and tongue. Imitate sounds and self

- correct by watching your mouth positions in a mirror. Translate

and identify difficult sounds using the International Phonetic

Alphabet (IPA). Practice specific sounds with word lists, drills, and

sentences. Clear speech and pronunciation can be applied to reading,

conversation, and the speaking requirements of your job. 1.2 CEU,

$129, INSTR: Claire Campbell-Tokar

Class ID: 32454

Mon, 3/10/14 – 4/14/14 6:00pm – 8:00pm RM: P2808

Class ID: 33616

Wed, 2/19/14 - 3/26/14 2:00pm - 4:00pm RM: P2808

Clair Tokar is a language consultant for an international PR firm,

coaching their foreign clients. She applies the same techniques that

are successful in private sessions to small classes of learners with

international backgrounds thorough Normandale.

Thinking about going back to school for that MBA?

You’ll find that we offer great skill building courses designed to

prepare you for your graduate studies.

Ensure Acceptance

The GMAT Preparation course is delivered online and offered

monthly. You will gain test-taking techniques, methods for

improving your score and practice on actual GMAT tests

from previous years.

Prepare for Research

The Business Research Certificate – Introduction to

Business Research, Business Statistics, Qualitative Business

Research – will help you to succeed in researching and utilizing

the “right” data in your papers and presentations.

Update Technical Skills

Almost all schools require at least a minimum level of

proficiency with word processing, spreadsheets and

databases. See pages 20 to 24 for a list of one-day,

technical courses.

See our website or call 952-358-8343

for more information.

Since 2006, students

from more than 45

countries have

participated in our

accent reduction

classes! Current

Normandale students

may be eligible to

attend for free.

Contact Greg Lyons

for more information:

952-358-8436, or

greg.lyons@normand

ale.edu.

http://normandale.augusoft.net | Winter/Spring 2014 63

Start whenever you’re ready!

Our online courses and certificate programs offer the convenience to fit with your schedule.

Online learning

anytime,

anywhere …

just a click away!

• Knowledgeable

and patient

instructors

• In-demand

job skills

• Interactive

learning

• Flexible schedule –

classes start

frequently!

Courses start

as low as $99

Computers and Technology — Creating Web Pages,

Search Engine Optimization, ASP.NET, Java Programming,

PC Troubleshooting, Crystal Reports 10

Business and Professional — Accounting

Fundamentals, Designing Webinars, Business Analysis,

Supervision and Management

Healthcare — Medical Terminology, Pharmacy

Technician, Medical Coding and Billing, Medical

Administrative Assistant, Certificate in Gerontology,

Integrative Health and Wellness — Nutrition for

Optimal Health, Certificate in End of Life Care, Become

a Physical Therapy Aide, Healing Through Hypnosis

Writing and Languages — A to Z Grant Writing,

Effective Business Writing, Grammar Refresher, Speed

Spanish, Instant Italian, Grammar for ESL

Personal Interest – GRE Preparation, Math Refresher,

Genealogy, Digital Photography and MORE!

Normandale Continuing Education offers hundreds

of online courses and certificate programs that are

designed to meet a wide variety of learning

interests and goals.

64 Normandale Continuing Education | 952-358-8343

expand your career

Entrepreneurship

Entrepreneur Boot Camp NEW

Statistics show that most businesses fail within the first five years.

This course provides insight into the characteristics, knowledge and

skills needed to become a successful entrepreneur. Learn to identify

the abilities required of successful entrepreneurs and how to acquire

them, develop goals to help establish your business, develop an

outline for your plan, and take home techniques to successfully

manage your new business. 1.6 CEU, $195, INSTR: Conrad Brian Law

Class ID: 32275 Online class – 2/3/14 – 2/7/14

Class ID: 32276 Online class – 4/7/14 – 5/2/14

The Business Plan NEW

Whether starting a business or growing the one you have, a business

plan serves as a roadmap and can help secure needed funding. In

this course, you evaluate the many aspects and potential hurdles of

the business and build the business plan. This practical, hands-on

approach encourages you to focus on the most critical components

of your business plan. It will enable you to uncover hidden risks and

assess the business from a marketing, management, and financial

vantage point. 1.6 CEU, $195, INSTR: Mary Beth Izard

Class ID: 32277 Online class – 3/3/14 – 3/28/14

Class ID: 32278 Online class – 5/5/14 – 5/30/14

Business Research Certificate NEW

Discover the specific knowledge needed to succeed in researching

and utilizing the “right” data for decision making as a professional

and for your organization. You will gain the skills needed to

effectively communicate research results to a specific audience for

maximum impact and effective decision making.

This certificate is designed for business professionals, entrepreneurs

and graduate students who need information such as market

potential, competitive intelligence, standard industry practice,

productivity improvement, etc. 4.8 CEU, INSTR: Cathy Proffitt Boys

and Mary Dereshiwsky

Class ID: 32252 Online class

Introduction to Business Research 2/3/14 – 2/28/14

Business Statistics 3/3/14 – 3/28/14

Qualitative Business Research 4/7/14 – 5/2/14

5 Skills Everyone Needs

to Have on a Resume

1. Excel pg 22

2. Web Development (Java, HTML, SQL) pg 28

3. Adobe Creative Suite pgs 26-27

4. Foreign Language pgs 58-62

5. Google Analytics pg 14

US News & World Report, Ritika Trikha

Turn your healing

arts passion into a

business, see page 50

http://normandale.augusoft.net | Winter/Spring 2014 65

JOIN US and see that you can take control of your career while

bringing direction, purpose and meaning to your work!

Top 10 Networking Blunders (and how to avoid them)

Are you tired of breaking out in a cold sweat, having awkward

moments, and reaching out to people who don’t respond? Anyone can

learn to become a GREAT networker. Learn the top 10 networking

blunders, how to avoid them, and 3 simple steps for fail-proof

networking…every time. FREE

Class ID: 33605 Thur, 1/16/14 1:00pm – 3:00pm RM: P0806

Take Control of Your Interview Success

Are you tired of feeling out of control in your job interviews?

Wondering what to wear, what to say, how to follow up and how to

get the truth? Catherine packs 15 years of hiring secrets into a

refreshing, fun & honest look at the top 10 mistakes job seekers make

– and how to avoid them. FREE

Class ID: 33604 Tue, 3/4/14 1:00pm – 3:00pm RM: P0806

How to Get Linked-In Lucky

Are you fed up with people who don’t respond to your Linked-In

invitations? Joining groups that take you nowhere? Having people

view your profile, but never ask to connect? Learn to get people

asking you to connect. Explore the 7 essential elements, and 5 ways to

boost your rank. Walk away with a Linked-In checklist. FREE

Class ID: 33603 Thur, 5/1/14 1:00pm – 3:00pm RM: P0806

Catherine Byers

Breet has been

closing the gap

between employers

and job seekers since

1997. Through her

online job hunt

coaching system,

consulting and

workshops, she

delivers direct and

honest confessions

from the other side

of the hiring desk.

Normandale Continuing Education Course Schedule P1842 NCC Wtr2014 LR

Navigation menu

Versions of this User Manual:

Views

Navigation