Modular ICS 6.0 Installer Guide PDF Nortel Mics
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Return to Menu Modular ICS 6.0 Installer Guide Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2002 1-800-4 NORTEL www.nortel.com/norstar P0992638 03 Printed in Canada Table of Contents Regulations 21 Safety and installation 21 For equipment with internal power supplies 21 For equipment with external power supplies 22 Important safety instructions 22 North American regulations 23 Federal Communication Commission (FCC) Notice Radio/ TV interference 23 Devices intended to be connected to the Public Switched Telephone Network 24 Signaling method 27 Ringer Equivalence Number 27 Hearing aid compatibility 28 Use of a music source 28 Programming emergency numbers 28 CE marking 29 How to use this document 31 What’s new with Norstar 33 New features for version 6.0 33 Functionality changes for version 6.0 35 Welcome to ISDN 37 Comparing ISDN to Analog 38 Type of ISDN service 38 B channels 39 D channels 39 ISDN layers 39 ISDN bearer capability 40 Services and features for ISDN PRI and BRI 41 PRI services and features 41 BRI services and features 42 Feature descriptions 43 Network name display 43 Message Waiting Indicator (MWI) 44 Name and number blocking 44 P0992638 03 Modular ICS 6.0 Installer Guide iv / Table of Contents External call forwarding 44 MCDN trunk features 45 Call by Call service selection for PRI 45 Emergency 911 dialing 46 MCID (Profile 2) 47 Network Call Diversion (Profile 2) 47 DTI card configured as a PRI card 47 ISDN hardware 48 DTI Card configured as PRI 48 BRI Card 48 BRI-U2 and BRI-U4 card 49 BRI-ST card 49 U-LT reference point 49 U-NT reference points 50 S reference point 51 T reference points 51 Clock source for ISDN cards 52 Other ISDN BRI equipment: NT1 54 ISDN standards compatibility 54 Working with ISDN 55 Planning your ISDN network 55 Ordering ISDN PRI 55 Ordering ISDN PRI service in Canada 55 Ordering ISDN PRI service in United States 56 Ordering ISDN BRI 56 Ordering service in Canada 56 Ordering ISDN service in the U.S. 56 Supported ISDN protocols 58 ISDN programming 58 Programming ISDN PRI resources 58 Programming ISDN BRI resources 60 Programming ISDN PRI lines 62 Programming ISDN BRI lines 63 Programming Direct Inward System Access (DISA) on PRI trunks 64 Programming ISDN equipment 65 Terminal equipment for BRI cards 65 Devices on an S or LT loop (BRI cards only) 65 ISDN router 67 D-packet service (BRI cards only) 68 POSTA for ISDN BRI 69 Modular ICS 6.0 Installer Guide P0992638 03 Table of Contents / v Point-of-sale terminal adapter 69 Trunks and target lines 71 Trunk operating modes (T1) 72 Ground start trunks (T1 only) 72 DID trunks 73 Analog loop start trunks 75 Analog E&M trunks 77 BRI trunks 79 PRI trunks 79 Target lines 80 Remote system access 81 Use system features during a remote call 81 Remote access on loop start and E&M trunks 82 Remote access on a private network 82 Remote access on Direct Inward Dial (DID) trunks 83 Remote access on PRI trunks 83 Controlling system access 85 Class of Service 85 Restriction filters 86 Direct inward system access (DISA) 89 Networking with Norstar 91 Tie-line networking 92 Norstar behind a PBX 93 Dialing plans 94 Dialing plan using public lines 96 Destination code numbering in a network 96 Dialing plan using E&M lines 97 Dialing plans with shared line pools 102 Call-by-Call Services Example 104 Norstar Configuration 106 PRI dialing plan example for two-way DID 108 Static DID and two-way DID 109 Private networking using PRI SL-1 110 SL-1 networking features 110 Features specific to Advanced Private Network 111 Private Network Tandem calling 112 P0992638 03 Modular ICS 6.0 Installer Guide vi / Table of Contents Calls originating from the public network 113 Calls originating in the private network 116 Routing for tandem networks 119 Advanced Private Networking 121 Networking using routing codes 121 MCDN Private Networking 126 Using a UDP dialing plan 127 Using a CDP dialing plan 130 MCDN trunk call features 133 Network Call Redirection Information 134 ISDN Call Connection Limitation 136 Trunk Route Optimization 138 Trunk Anti-tromboning 140 MCDN voice mail/auto attendant call features 141 Camp-on 142 Break-in 143 Central voice mail and Auto Attendant with Norstar 146 Configuring centralized voice mail 146 Local system 147 Remote system 148 Using centralized voice mail 149 Configuring Centralized Auto Attendant (CAA) 150 Assigning PNIs 150 Assigning PNIs for adjacent nodes 151 Local system 151 Remote system 152 Voice mail configuration 154 Customer Use 155 Public network 155 Private network 159 Call one or more Norstar telephones 159 Use tie lines to other nodes in the private network 160 Select lines to the public network 161 Select E&M trunks to the private network 162 Norstar Line Redirection feature 163 ETSI MCDN and network features 165 Network Call Diversion 165 Allowing NCD 166 Feature description 166 Programming and restrictions 167 Selective Line Redirection 168 Programming Extensions 169 Modular ICS 6.0 Installer Guide P0992638 03 Table of Contents / vii Enhanced Caller ID 169 Malicious caller identification (MCID) 170 Programming MCID capability 170 Data Solutions 173 Examples of ISDN Scenarios 173 ISDN applications 173 Video conferencing and video telephony 173 Desktop conferencing 173 File transfer 174 Telecommuting 174 Group 4 fax 174 Remote LAN access 174 Leased line backup 174 LAN to LAN bridging 175 Internet and database access 175 Planning the installation 177 Planning checklist 178 Hardware 178 Initial configuration 178 System configuration 179 Required equipment 179 Expansion equipment 180 Optional equipment 181 Equipment for installing the ICS and modules 182 Location requirements 182 Electrical requirements 184 Configuring Trunk Cartridges 185 Configuring Station Modules 186 Internal wiring requirements 186 Norstar loop 186 ISDN S reference point (S Loop) 187 System overview 188 Upgrading your Norstar system 189 Supported upgrades in MICS 6.0 192 Upgrading from MICS 6.0 to MICS-XC 6.0 196 Trunk and Station Modules 199 Global Analog Trunk Cartridge/CLI Cartridge 200 Off-core DTI card 201 Replacing a Modular 8x24 KSU 201 Trunk module line numbering 205 P0992638 03 Modular ICS 6.0 Installer Guide viii / Table of Contents Upgrading ILG functionality with hunt groups 206 Planning Hospitality functions 207 Installation 209 Installation checklist 210 Testing the ISDN BRI network connection 211 Installing the cartridges 213 Mounting the modules 215 Installation tips 217 Installing the ROM Software Cartridge 219 Inserting a cartridge 221 Terminating resistors on BRI-ST Cards 222 Shorting straps on a BRI-ST card 223 Connecting expansion modules 224 Order of connection 224 Analog Station Module 224 Installing fiber cables 230 Fiber cable management system 231 Using the fiber cable management system 232 Using the fiber spool 234 Making fiber connections 235 Routing fiber cables 236 Connecting the wiring 237 Connecting the wiring to the distribution panel 237 Wiring charts 241 Port numbering on the wiring charts 241 Integrated Communications System (ICS) 241 BRI Wiring charts 248 Wiring the BRI network interface 252 DTI wiring 254 E&M/DISA Trunk Cartridge wiring chart 257 DID supervisory signaling 261 Emergency transfer conditions 261 Emergency telephone 265 Moving telephones 267 Installing ISDN BRI terminal equipment 268 S or T wiring for terminal equipment 268 S or T extension wiring configurations 268 Additional power 269 U-LT wiring for terminal equipment 270 Modular ICS 6.0 Installer Guide P0992638 03 Table of Contents / ix Installing optional equipment 271 Auxiliary ringer (customer supplied) 271 Auxiliary ringer programming 271 External music source (customer supplied) 272 External music source programming 272 External paging system (customer supplied) 273 Powering up the system 274 Check the power 275 Programming 277 Programming overview 278 Profile, Dialpad and Startup programmin g279 Installer or System Coordinator Plus programming 280 System Coordinator programming 281 Admin/Basic programming 281 Programming tools 282 The programming overlay 283 Using the telephone buttons for programming 284 Special characters on the display 285 The display buttons 285 The Norstar Programming Record 287 Exiting 287 Viewing your programming updates 287 Entering numbers 288 Viewing long telephone numbers 288 Setting up User Preferences 289 Copying telephone programming 290 System ID 293 Reviewing programmed settings 293 Viewing the programming for a telephone 294 Viewing the programming for a line 294 Programming sequence 295 Profiles and Dialpads 296 Profile programming 296 Profile parameters 296 Changing the profile 299 Dialpad programmin g300 Startup programmin g301 Performing Startup 301 Changing the default template 302 P0992638 03 Modular ICS 6.0 Installer Guide x / Table of Contents Changing the starting DN 302 Programming 304 Entering programming for installers 305 Entering programming for system coordinators 306 Entering programming using other passwords 307 Terminals&Sets 308 Line access 308 Line assignment 309 Appearances 310 Line pool access 312 Prime line 313 Intercom keys 314 Answer DNs 314 OLI # 315 Capabilities 317 ATA settings 319 ATA ans timer 319 ATA use 320 ATA dvc 320 MsgIndicate 320 Name 320 User prefernces 321 Restrictions 322 Filters 322 Default filters 324 Set restrns 327 Filters 327 Set lock 328 Allow last no 328 Allow saved no 328 Allow link 328 Line/set restrns 329 Telco features 330 Feature assignment (CLID alignment) 330 Caller ID set 330 Extl VMsg set 331 1stDisplay 331 Called ID 332 Log space 332 Lines 333 Trunk/Line data 333 Modular ICS 6.0 Installer Guide P0992638 03 Table of Contents / xi Copying Trunk and Line data 335 Trunk type 335 Line type 336 Line connected to a DTI 337 Dial mode 338 Rec’d # 339 Prime set 340 Auto privacy 340 Trunk mode 341 Ans mode 341 Ans with DISA 342 Link at CO (loop trunks only) 343 Aux. ringer 343 Full AutoHold 344 LossPkg 344 Signal 345 ANI Number 346 DNIS Number 346 Gain 347 Programming distinctive ring patterns 348 Name 349 Restrictions 349 Restrn filters 350 Line restrns 350 Remote restrns 351 Telco features 352 VMsg center 1 352 Services 353 Common settings 354 Control sets 354 Schedule names 355 Schedule times 355 Ringing service 357 Ringing groups 357 Sched:Night 358 Service 358 Trunk answer 358 ExtraDial telephone 359 Line settings 359 Restrn service 360 Routing service 361 Routes and destination codes 363 P0992638 03 Modular ICS 6.0 Installer Guide xii / Table of Contents Routes 363 DialOut 364 Use Pool 364 Routing table 365 Programming the PRI routing table 366 Dest codes 367 Wild card character 368 Normal rte 370 Digit Absorption 370 Setting up a route for local calling 371 Setting up a route for long distance calling 373 Adding a long distance carrier access code 375 Programming for least cost routing 377 Sched:Night 378 Using dialing restrictions with routing 380 Sys speed dial 381 Passwords 382 COS pswds 382 Pswd 383 User flt 383 Line flt 383 Remote pkg 384 Call log pswd s384 Progrming pswds 385 Installer 385 SysCoord+ 386 SysCoord 386 Basic 386 Registration password (MICS-XC only) 386 Hospitality password 387 Desk pswd 387 Cond pswd 387 Time&Date 388 System prgrming 389 Hunt groups 389 Adding or removing members from a group 390 Moving members of a group 391 Assigning or unassigning lines to a group 392 Assigning a distinctive ring pattern to a Hunt Group 392 Setting the distribution mode 393 Setting the hunt delay 394 Modular ICS 6.0 Installer Guide P0992638 03 Table of Contents / xiii Programming busy line setting 395 Programming the queue timeout 395 Programming the overflow set 396 Setting the function name 396 Change DNs 397 Featr settings 397 Backgrnd music 397 On hold 398 Receiver volume 398 Camp timeout 398 Park timeout 399 Park mode 399 Trnsfr callbk 399 DRT to prime 400 DRT delay 400 Held reminder 400 Remind delay 401 Directd pickup 401 Page tone 401 Page Timeout 402 Daylight time 402 AutoTime&Date 402 Setting SWCA controls 403 Call log space 405 Host delay 406 Link time 406 AlarmSet 406 Set relocation 407 Msg reply enh 407 Answer key 408 Clid match 409 Direct-dial 410 D-Dial1 410 Intrnl/Extrnl# 410 Line selection 410 CAP assignment 411 Dialing Plan 412 DN lengths (enbloc dialing) 412 Private networks 413 Public networks 415 Dial Timeout 416 Access codes 416 P0992638 03 Modular ICS 6.0 Installer Guide xiv / Table of Contents Line pool codes 417 Park prefix 418 External code 419 Direct-dial # 419 Auto DN 420 DISA DN 421 PrivAccCode 421 Carrier Codes 422 Remote access 423 Rem access pkgs 423 Rem line access 423 Changing Companion DN type 425 Rec’d # length 426 DN length 427 Nat’nl length (profile 2, only) 428 Make/Break (profile 2, only) 428 BusName 429 Receiving and Sending Calling Party Name 429 Receiving and Sending Connected Name 430 Network Name Display interactions 430 Programming Network Name Display 431 Outgoing Name and Number Blocking 432 Call by Call service selection for PRI 433 Line Pools 436 Programming Call by Call service selection 436 PRI Call by Call Limits 437 Programming Call by Call Limits 437 Release Reasons 438 Mk/BR: 40/60 (profile 2 only) 438 Programming Hospitality Services 439 Room/desk information 439 Call restrns 440 Setting Service times 440 Configuring alarms and expired alarms settings 441 Network Services 442 ETSI: Network diversion and MCID (profile 2 only) 442 Network Call Diversion 443 Malicious call identification (MCID) 445 MCDN services (profiles 1, 2, 4) 445 Telco features 447 VMsg ctr tel#s 447 Outgoing Name and Number Blocking 448 Modular ICS 6.0 Installer Guide P0992638 03 Table of Contents / xv Programming the analog vertical service code (VSC) 449 Programming the BRI VSC 449 Setting up the modules for ONN blocking 450 Software keys 452 ISDN-PRI 452 MCDN 452 Companion (MICS-XC only) 452 System Identification Number 453 Call the Nortel Customer Response Center 453 Entering the software keys 454 Hardware 455 Show module 455 Cards on KSU 455 Provisioning the DTI card for PRI 456 Selecting a protocol 456 BchanSeq 458 Call-by-call routing 458 Discon timer 460 Answer timer 460 CO fail 460 I/F levels 461 Framing 462 Internal CSU 462 CSU line bld 463 Line coding 464 ClockSrc 464 Max transits 465 Modules 465 StnMod 466 ASM 466 TrunkMod 467 BRI card 471 Loop 471 Type 471 Lines 471 No SPIDs assignd 472 # of B-channels 472 Network DNs 473 Call type 473 D-packet servce 474 Lp 474 TEIs 474 P0992638 03 Modular ICS 6.0 Installer Guide xvi / Table of Contents No TEIs on loop 475 Sampling 475 DNs on Loop 475 Assign DNs 476 Loop DN 476 Clock Src 476 Primary reference 477 Secondary reference (Secndry) 477 Timing master (TimeMst) 477 Setting the clock source for DTIs and PRI 481 T1 or ISDN-PRI configurations 482 DataMod 483 Type 483 Maintenance 485 Beginning a Maintenance session 486 System version 487 Checking the version of the system 487 Port/DN status 488 Identifying a connected device 489 Displays 490 Checking the device version number 491 Checking the state of the device 491 Disabling a device 492 Displays 493 Enabling the device 493 Returning to the beginning 494 Module status 495 Looking at the module inventory 495 Checking the number of Cartridges 496 Checking the state of a module 496 Checking the state of a cartridge 497 Disabling a module or its cartridges 498 Enabling a module or its cartridge 498 Returning to the beginning 498 System test log 499 Checking the items in the log 499 Checking the current alarm 500 Checking when each item occurred 500 Checking consecutive repetitions of an event or alarm 500 Erasing the log 501 Modular ICS 6.0 Installer Guide P0992638 03 Table of Contents / xvii System administration log 502 Checking the items in the log 502 Checking the current alarm 503 Checking when each item in the log occurred 503 Erasing the log 503 Network evt log 504 Checking the items in the log 504 Checking the current alarm 504 Erasing the log 505 Checking when each item in the log occurred 505 Alarm codes 506 If you see an alarm code 507 Alarm troubleshooting 510 Event messages 514 Dealing with event messages 514 Significant event messages 515 Event message 799 518 Displays 519 Provisioning BRI and PRI lines 522 BRI and T1 lines 522 Cd1-ICS 522 L001 523 Provisioning a T1 line 523 Provisioning a PRI line 523 Deprovisioning a line 524 Disabling a PRI Channel 524 Tests 525 Loopback tests for T1 or ISDN-PRI lines 525 Tests initiated from Norstar 529 Tests initiated by the central office 529 Starting a loopback tests 530 Operating a Continuity loopback test 531 Loopback test for BRI lines 531 Operating a payload loopback test 532 CSU stats 533 Statistics 533 Checking the performance statistics 534 Checking the CSU alarms 536 Checking active alarms 536 Checking carrier failure alarms 536 Checking bipolar violations 537 P0992638 03 Modular ICS 6.0 Installer Guide xviii / Table of Contents Checking short term alarms 537 Checking defects 537 Resetting all statistics 538 Diagnostic tools 539 Link Status 540 Fractional PRI 540 Usage Metrics 541 Hunt groups 541 Call-by-Call 542 Clearing the metrics 543 Troubleshooting 545 Getting ready 546 Types of problems 547 Misunderstanding a feature 547 Programming errors 547 Wiring connections 547 Equipment defects 547 General troubleshooting procedure 548 Problems with telephones 549 Set has faulty buttons, display, handset or other hardware problems 549 Unreadable set display 549 Telephone dead 550 Running a Maintenance session to test a dead telephone 551 Replacing a telephone 551 Emergency telephone dead 552 Problems with lines 553 Calls cannot be made (but can be received) 553 Dial tone absent on external line s554 Hung lines at a telephone 555 Auto-answer line rings at a telephone 556 Prime telephone gets misdialed calls 558 Selected lines reads Not in service or Not available 559 Selected line pool displays: No free lines 561 Problems with optional equipment 562 Analog Terminal Adapter 562 Running a Maintenance session to test an ATA 562 Modular ICS 6.0 Installer Guide P0992638 03 Table of Contents / xix Auxiliary ringer 563 External paging 564 Music on Hold/Background Music trouble 564 Problems with trunk cartridges service 566 Digital Trunk Interface trouble 567 Monitoring the T1 or PRI signal 569 Problems with BRI service 570 The BRI card is connected to the ISDN network (U loop) but the LED for one of more loops is not lit 570 Solution 570 Out of service displays when a BRI is selected (LED for loop is lit) 571 All the LEDs on a BRI Card are flashin g571 Caller hears one ring and then a fast busy signal when placing a call on a BRI line 572 ICS down 573 Trunk or Station Module down 574 Data Module down 575 Problems for network or remote users 576 Remote feature code gets no response 576 Dialed number gets ringback and the wrong person 576 Dialed number gets stuttered dial tone instead of ringbac k577 Dialed number gets dial tone instead of ringback 578 Dialed number gets busy tone 578 Dialed number does not get throug h579 Dialed DISA number gets ringback instead of stuttered dial tone 581 Dialed DISA number gets dial tone instead of stuttered dial tone 582 DISA user gets overflow tone when entering COS password 582 Dialed feature code gets overflow tone 584 Dialed feature code gets busy tone 585 Line pool access code gets overflow tone 585 Line pool access code gets ringback 586 Line pool access code gets busy tone 587 Dialed number gets no response 587 Specifications 589 Norstar system 589 Digital Trunk Interface 591 P0992638 03 Modular ICS 6.0 Installer Guide xx / Table of Contents Glossary 593 Index 613 Backup programming overlays 655 Modular ICS 6.0 Installer Guide P0992638 03 Regulations This equipment meets all applicable requirements of CSA and UL safety standards for North America and relevant EN60950 specifications for European markets. Safety and installation The shock hazard symbol within an equilateral triangle is intended to alert personnel to electrical shock hazard or equipment damage. The following precautions should also be observed when installing telephone equipment. • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. • Use caution when working with telephone lines. The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. This symbol (if applicable) on the product is used to identify the following important information: For equipment with internal power supplies • Mains nominal AC voltage 110-120 V~; 60Hz • Mains nominal AC voltage 220-240 V~; 50Hz P0992638 03 Modular ICS 6.0 Installer Guide 22 / Regulations For equipment with external power supplies • Must be powered from an approved Class 2 power source. For current ratings, refer to product specific documentation and product labels. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury of persons, including the following: • Follow the warnings and instructions marked on the product. • Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. • Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool. • Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product. • This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided. • Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. • Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock. • Never spill liquid of any kind on the product. • To reduce the risk of electric shock, do not disassemble this product, but have it sent to a qualified service person when service or repair work is required. • Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a. When the power supply cord or plug is damaged or frayed. b. If the product has been exposed to rain, water or liquid has been spilled on the product, disconnect and allow the product to dry out to see if still operates; but do not open up the product. Modular ICS 6.0 Installer Guide P0992638 03 Regulations / 23 c. If the product housing has been damaged. d. If the product exhibits a distinct change in performance. • Avoid using telephone equipment during an electrical storm. There may be a remote risk of electric shock from lightning. • Do not use the telephone equipment to report a gas leak in the vicinity of the leak. • To eliminate the possibility of accidental damage to cords, plugs, jacks, and the telephone equipment, do not use sharp instruments during the assembly procedures. • Do not insert the plug at the free end of the handset cord directly into a wall or baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the handset. • Disconnect telecommunications lines before unplugging main power cord. • Save these instructions North American regulations MICS 6.0 and MICS-XC 6.0 meet all applicable requirements of both Industry Canada CS-03 and US Federal Communication Commission (FCC) part 68, and has been registered under files Industry Canada 3325980-A and FCC-AB6CAN-20705-KFE (key system), AB6CAN-20706 MF-F/Hybrid, and AB6CAN-23740 PF-E (PBX System). The CE marking on this equipment indicates compliance with the following EU directive: Directive 1999/5/EC - R&TTE Federal Communication Commission (FCC) Notice Radio/TV interference This equipment, has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. P0992638 03 Modular ICS 6.0 Installer Guide 24 / Regulations Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Devices intended to be connected to the Public Switched Telephone Network State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations. US This telephone equipment complies with Part 68, FCC Rules for direct connection to the Public Switched Telephone Network (The FCC registration number appears on a label affixed to the ICS). Your connection to the telephone line must comply with these FCC Rules: • Use only an FCC Standard network interface jacks and FCC compliant line cord and plug to connect this equipment to the telephone line. • If a network interface jack is not already installed in your location, you can order one from your telephone company. Order the following network jacks along with the corresponding Facility Interface Code (FIC): Trunk Cartridge GATC LSDS (NT7B69AAAA) replacing Loop Start/Disconnect Supervision (LS/DS)- NT7B75GA93 GATC CI (NT7B75AAC) replacing Call Information (CI)NT5B41GA-93 Modular ICS 6.0 Installer Guide REN USOC SOC FIC AC 1.5B DC 0.3 RJ21X 9.0F 02LS2 AC 1.5B DC 0.3 RJ21X 9.0F 02LS2 P0992638 03 Regulations / 25 Trunk Cartridge REN USOC SOC FIC DTI (T1 or PRI) - NT7B74AAAA/ A0897902 — RJ48C 6.0Y 04DU91SN E&M - NT5B38GA-93 — RJ2HX 9.0F TL32M BRI-U2 and BRI-U4 Cards NT7B86GB-93 and NT7B87GB-93 — RJ49C 6.0Y 02IS5 BRI-ST - NT7B76GY-93 (when connected to an NT1 which has a U interface to the telephone network) — RJ49C 6.0Y 021S5 DID - NT5B37GA-93 0.0B RJ21X AS.2 02RV2-T Off-premise sets (OPX) - — RJ11C 9.0F 0L13B Analog Terminal Adapter Notify service provider if DTI is disconnected. You must notify your T1 service provider any time the 1.544 Mbps DTI interface is disconnected from the network. In some states, customers are permitted to install their own jacks. • The equipment cannot be used with or connected to a party line or a public coin phone service provided by the telephone company. Connection to Party Line Service is subject to state tariffs. Contact the Public State Utility Commission, Public Service Commission or Corporation Commission for information. • It is no longer necessary to notify the Telephone Company of your system’s Registration and REN numbers. However, you must provide this information to the telephone company if they request it. • If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it necessary. P0992638 03 Modular ICS 6.0 Installer Guide 26 / Regulations • The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. • Do not attempt to repair this equipment yourself. If trouble is experienced with this equipment, please refer to the repair and warranty information, noted below. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. • Allowing Direct Inward Dial (DID) Equipment to be operated in such a manner as to not provide for proper answer supervision is a violation of Part 68 of the FCC Rules. Proper answer supervision is when: a. This equipment returns answer supervision to the PSTN when DID calls are: — Answered by the called station — Answered by the attendant — Routed to a recorded announcement that can be administered by the CPE user. — Routed to a dial prompt b. This equipment returns answer supervision on all DID calls forwarded to the PSTN. Permissible exceptions are: — A call is unanswered. — A busy tone is received. — A reorder tone is received. Canada Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give Modular ICS 6.0 Installer Guide P0992638 03 Regulations / 27 the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations as specified in the Industry Canada Standard ICES-003. Signaling method The equipment allows signaling in DTMF tones. It can complete calls to local and long distance lines and can also complete long distance calls via computer phone systems such as MCI or SPRINT. This equipment is capable of providing access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990. Ringer Equivalence Number US The FCC Registration information on the product label, includes a Ringer Equivalence Number (REN) which is used to determine the number of devices you may connect to your phone line. A high total REN may prevent ICSs from detecting ringing in response to an incoming call and may make placing calls difficult. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. Note: RENs are associated with loop start and ground start ports. Do not use for E&M or digital ports. P0992638 03 Modular ICS 6.0 Installer Guide 28 / Regulations Canada The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that sum of the ringer equivalence numbers of all the devices does not exceed 5. Hearing aid compatibility The telephone station sets are compatible with hearing aids equipped with an appropriate telecoil and is compliant with the requirements of the Americans with Disabilities Act (ADA). Use of a music source In accordance with US, Canadian and international copyright laws, a license may be required from the American Society of Composers, Authors and Publishers, or other composers’ or performing rights organization if Radio, TV or other broadcasts to the public are transmitted through the Music On Hold or Background Music features of this telecommunication system. Programming emergency numbers When programming emergency numbers and/or making test calls to emergency numbers: 1. Remain on the line and briefly explain to the dispatcher the reason for calling before hanging up. 2. Perform such activities in the off-peak hours, such as early mornings or late evenings. Substitution of non-approved equipment will void the NORTEL warranty. Address for warranty and repairs in the US: Nortel 640 Massman Drive Nashville TN 37210 Address for warranty and repairs in Canada: Nortel 30 Norelco Drive Weston, Ontario M9L 2X6 For more information call 1-800-4NORTEL. Modular ICS 6.0 Installer Guide P0992638 03 Regulations / 29 CE marking The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. P0992638 03 Modular ICS 6.0 Installer Guide 30 / Regulations Modular ICS 6.0 Installer Guide P0992638 03 How to use this document This guide provides core installation and programming information for MICS 6.0 and MICS-XC 6.0 systems. If you are installing a MICS-XC system, also refer to the Modular ICS Companion Installer Guide for Companion installation and programming. • The MICS system can be a mini (no expansion cartridge installed), a midi (installed with a two-port expansion cartridge), a maxi (installed with a six-port expansion cartridge), or a mega (Combination Fiber six-port Services Cartridges and Services cartridges) system. For more on the configurations, see Connecting expansion modules on page 224. This version of the software does not support Companion. • The MICS-XC system has all the functionality of MICS, plus it supports the Companion wireless functionality. Both systems support ISDN PRI and BRI, and T1 functionality. All MICS 6.0 functionality is described in this book. For system coordinators, the MICS 6.0 System Coordinator Guide explains how to perform common telephone programming. Companion wireless programming and installation instructions are documented in the Modular ICS Companion Installer Guide and the Modular ICS Companion System Coordinator Guide. Information that is specific to MICS-XC systems or MICS systems is clearly marked within this guide. Note: Throughout this guide, reference to KSU refers to the Integrated Communication System (ICS). P0992638 03 Modular ICS 6.0 Installer Guide 32 / How to use this document Modular ICS 6.0 Installer Guide P0992638 03 What’s new with Norstar The Norstar 0X32 MICS 6.0 includes several new features and a few functionality changes. To upgrade from any previous version of MICS software to MICS 6.0, refer to Upgrading your Norstar system on page 189 for detailed instructions. New features for version 6.0 • Distinctive ring for lines and hunt groups You can now assign distinctive ring patterns (DRP) to both lines and hunt groups. This is similar to the feature that allows you to assign different rings to your telephone so you can distinguish which phone is ringing. All three of these features work in concert with each other. Which ring will be used depends on the priority that is assigned to each, and the order in which the assignment occurred. Refer to Programming distinctive ring patterns on page 348 and Assigning a distinctive ring pattern to a Hunt Group on page 392. • System wide call appearance feature codes (SWCA) Sixteen new feature codes allow you to assign indicator memory buttons with SWCA codes. These buttons provide call appearance for both incoming and outgoing calls to any group of telephones with the same assigned buttons. This allows a call to be parked on a SWCA button, and then the call can be retrieved by any other member of the group. P0992638 03 Modular ICS 6.0 Installer Guide 34 / What’s new with Norstar Calls are assigned to the SWCA buttons, either automatically or manually, at the telephone that receives or makes the call. This frees up the line for other calls while maintaining an appearance of the call in the group. Refer to Setting SWCA controls on page 403. • CLID display enhancements: — alpha tagging using system speed dial name and CLID match — system speed dial codes increased to 255 — Caller ID indicated for telephone rather than for individual lines Alpha tagging is an enhancement to the CLID functionality of the system. This feature matches incoming call numbers with system speed dial entries. If enough digits match (CLID match), and the telephone is set to receive caller names (Caller ID set), then whatever name is entered into the system speed dial for that number will display when the call comes in. Refer to Sys speed dial on page 381. Note: Alpha tagging activates when the CO line service supplies only a number for the incoming call. Otherwise, the system uses the name supplied by the CO line service. To support this feature, the system speed dial codes have been increased to 200 entries, with three-digit codes from 001 to 255. Refer to the MIC ICS 6.0 System Coordinator Guide for a detailed description of System Speed dial programming. Modular ICS 6.0 Installer Guide P0992638 03 What’s new with Norstar / 35 • off-core DTI for profiles 1 and 4, allowing additional PRI lines (new line pool) Profile 1 and 4 customers can now add an additional DTI card to their midi (module 3 or 4) and maxi systems (module 7 or 8) to provide extra T1 or PRI lines to their system. Since the card uses all available lines on the module, no other cards can be installed into the module with this card. • Further enhancements have been made to MCDN functionality, which is supported in profiles 1, 2, and 3. — TAT Refer to Trunk Anti-tromboning on page 140. — ICCL Refer to ISDN Call Connection Limitation on page 136. — Centralized voice mail and auto attendant on Norstar Voice Mail platform — Centralized voice mail provided by Meridian Mail provides attendant features: camp-on (Camp-on on page 142) and break-in (Break-in on page 143)). Functionality changes for version 6.0 • Profile 2: This profile has been adjusted to accommodate systems which use ETSI PRI lines with an a-law companding protocol. — The off-core DTI module is not supported on this profile. — T1 functionality has been removed from this profile. — The PRI SL-1 MCDN protocol, and all the networking features this protocol supports, is supported on this system. Refer to MCDN services (profiles 1, 2, 4) on page 445. P0992638 03 Modular ICS 6.0 Installer Guide 36 / What’s new with Norstar — As well, the EURO PRI protocol is supported for this profile. — In addition, the central office ETSI PRI features: Network Call Redirection and Malicious Caller ID (MCID) can be used if they are allowed by your service provider. Refer to ETSI: Network diversion and MCID (profile 2 only) on page 442. • Line renumbering: Due to the addition of ETSI to Profile 2, the line numbering for the entire system has been realigned to accommodate the extra lines provided by ETSI lines. When you perform an upgrade, existing line assignments will be automatically updated. Refer to Trunk module line numbering on page 205 for a comparison table of line numbering based on software versions. Refer to TrunkMod on page 467 for detailed line numbering based on the type of trunk module that is installed. This change includes the target line numbers. • Due to the expansion of the system speed dial feature codes up to 255, the user speed dial list has been changed to codes 256 to 279 (24 codes, no change from existing systems). Refer to User prefernces on page 321. Modular ICS 6.0 Installer Guide P0992638 03 Welcome to ISDN This chapter provides you with some background information about ISDN, including information about: • analog vs. ISDN • type of ISDN service • ISDN layers • ISDN bearer capability • services and features for ISDN PRI and BRI • ISDN hardware • ISDN standards compatibility Integrated Services Digital Network (ISDN) technology provides a fast, accurate, and reliable means of sending and receiving voice, data, images, text, and other information through the telecom network. ISDN uses existing analog telephone wires. The signal on the wire gets divided into separate digital channels, which dramatically increases the bandwidth. ISDN uses a single transport to carry multiple information types. What once required separate networks for voice, data, images, or video conferencing is now combined on to one common high-speed transport. Note: Nortel endeavors to test all variations of ISDN BRI and PRI on Norstar. However, due to the number of variations, this is not always possible. Check with your service provider about compatibility. P0992638 03 Modular ICS 6.0 Installer Guide 38 / Welcome to ISDN Comparing ISDN to Analog ISDN offers significantly higher bandwidth and speed than analog transmission because of its end-to-end digital connectivity on all transmission circuits. Being digital allows ISDN lines to provide better quality signaling than analog POTS (plain ordinary telephone) lines. Also ISDN out-ofband data channel signaling offers faster call setup and tear down. While an analog line carries only a single transmission at a time, an ISDN line can carry one or more voice, data, fax and video transmissions simultaneously. An analog modem operating at 14.4 K takes about 4.5 minutes to transfer a 1MB data file and a 28.8K modem takes about half that time. Using one channel of an ISDN line, the transfer time is reduced to only one minute. If two ISDN channels are used, transfer time is just 30 seconds. When transmitting data, the connect time for an average ISDN call is about three seconds per call, compared to about 21 seconds for the average analog modem call. Type of ISDN service Two types of ISDN services (lines) are available: Basic Rate Interface (BRI) and Primary Rate Interface (PRI). Each line is made up of separate channels known as B and D channels which transmit information simultaneously. • BRI is known as 2B+D because it consists of 2 B-channels and one D-channel. • PRI is known as 23B+D because it consists of 23 B-channels and one D-channel. Modular ICS 6.0 Installer Guide P0992638 03 Welcome to ISDN / 39 B channels B channels are the bearer channel. They are used to carry voice or data information and have speeds of 64 kbps. Since each ISDN line (BRI or PRI) has more than one B-channel, more than one transmission can occur at the same time, using a single ISDN line. D channels The standard signaling protocol is transmitted over a dedicated data channel called the D-channel. The D-channel carries call setup and feature activation information to the destination. This channel has speeds of 16 kbps (BRI) and 64 kbps (PRI). Data information consists of control and signal information and packet-switched data such as credit card verification. Tip - Norstar PRI supports the D-channel on the 24th channel only. Norstar does not include support for a backup D-channel on the span. ISDN layers ISDN layers refer to the standards established to guide the manufacturers of ISDN equipment. The layers include both physical connections, such as wiring, and logical connections, which are programmed in computer software. When equipment is designed to the ISDN standard for one of the layers, it works with equipment for the layers above and below it. There are three layers at work in ISDN for Norstar. To support ISDN service, all three layers must be working properly. P0992638 03 Modular ICS 6.0 Installer Guide 40 / Welcome to ISDN Layer 1: A physical connection that supports fundamental signaling passed between the ISDN network (your service provider) and the Norstar ICS. When a DTI card configured as BRI or PRI is used for a network connection, the LED for the loop on the card is lit when the layer 1 is functioning. Layer 2: A logical connection between the ISDN network (your service provider) and the Norstar ICS. Norstar has two of these connections for each BRI line, one for each of the logical lines. Without Layer 2, call processing is not possible, and there is no dial tone. Layer 3: Also a logical connection between the ISDN network (your service provider) and the Norstar ICS. For BRI lines, layer 3 is where call processing and service profile identifier (SPID) information is exchanged. This controls which central office services are available to the connection. For example, a network connection can be programmed to carry data calls. The system of layers is important when you are installing, maintaining, and troubleshooting an ISDN system. See Problems with BRI service on page 570 for more information about working with the layers. ISDN bearer capability Bearer capability describes the transmission standard used by the BRI or PRI line that allows it to work within a larger ISDN hardware and software network. The bearer capability for BRI and PRI is voice/speech at 3.1 kHz audio, and data at unrestricted 64 kbps, restricted 64 kbps, 56 kbps. Modular ICS 6.0 Installer Guide P0992638 03 Welcome to ISDN / 41 Services and features for ISDN PRI and BRI As part of an ISDN digital network, your Modular ICS supports enhanced capabilities and features, including: • faster call setup and tear down • high quality voice transmission • dial-up Internet and local area network (LAN) access • video transmission • network name display • name and number blocking (PRI, BRI and analog) • access to public protocols (only NI-1 for BRI) PRI services and features • call by call service selection • dialing plan • Emergency 911 dialing, internal extension number transmission • Advanced Private Networking to Meridian 1 using SL-1 protocol, providing – access to central Voice Mail and Automated Attendant equipment connected to the Meridian system – trunk route optimization (TRO) – Message Waiting Indication (MWI) from the Voice Mail application – Network Call Redirection Information (NCRI), which is built on the existing Call Forward and Call Transfer features • tandem networking between Norstar systems P0992638 03 Modular ICS 6.0 Installer Guide 42 / Welcome to ISDN BRI services and features • data transmission at speeds up to 128 kbps per loop, depending on the bandwidth supported by your service provider • shared digital lines for voice and data ISDN terminal equipment Norstar Basic Rate Interface (BRI) cards also support D-channel packet service between a network and terminal connection. This allows you to add applications such as pointof-sale terminals without additional network connections. Any analog or digital network connections can be shared by all Norstar telephones, peripherals and applications, and ISDN terminal equipment (TE). Modular ICS supports the following ISDN services and features offered by ISDN service providers: • D-channel packet service (BRI only) to support devices such as transaction terminals. Transaction terminals are used to swipe credit or debit cards and transmit the information to a financial institution in data packets. • calling number identification, which appears on both Norstar sets and ISDN terminal equipment with the capability to show the information • Multi-Line Hunt or DN Hunting which switches a call to another ISDN line if the line usually used by the Network DN is busy. (BRI only) subaddressing of terminal equipment (TE) on the same BRI loop. However, terminal equipment which supports sub-addressing is not commonly available in North America.(BRI only) • Modular ICS 6.0 Installer Guide P0992638 03 Welcome to ISDN / 43 Transmission of B-channel packet data is not supported by Modular ICS. Contact your ISDN service provider for more information about these services and features. Packages for ISDN service in North America are described on page 56. The terminal equipment (TE) connected to the Norstar system can use some feature codes supported by the ISDN service provider. Refer to ISDN services and features in the Modular ICS 6.0 System Coordinator Guide for more information. Feature descriptions The following section provides brief descriptions about the ISDN features, and links for more programming information. Network name display This feature allows ISDN to deliver the Name information of the users to those who are involved in a call that is on a public or private network. For information on system programming of this feature see, BusName on page 429. Systems with Advanced Private Networking connections (MCDN SL-1) to a Meridian system also retain information about sets that have forwarded or transferred a call, as well as the originating caller information.This feature is called Network Call Redirection Information (NCRI). This information is available to all parties involved in the call. Calls can only be redirected a defined number of times within the network. This is currently hardcoded to five times. Once this limit is reached, call redirection will be disallowed regardless of the type of outgoing line being presented for redirection. P0992638 03 Modular ICS 6.0 Installer Guide 44 / Welcome to ISDN Instead, the call will be handled in one of these ways: • If Call Forward on Busy is programmed, the call will ring if a free key is available. Otherwise, it goes to the Prime set. DND Busy programming is ignored. • If Call Forward All Calls is programmed, the call will go to the Prime set. • If Call Forward No Answer is programmed, the call will continue to ring at the destination. Note: If a terminal rejects a call, the call goes to the Prime set, if a Prime set is configured for the target line. If the target line is configured to send a busy tone, the call gets released with the reason as User Busy. Message Waiting Indicator (MWI) Systems with Advanced Private Networking connections to a Meridian system Voice Mail system provide message-waiting indicators at telephones connected to those lines. Telephones with displays display a message. Non-display terminals may have a lamp that lights when a message is waiting. The setting for this feature is defined from the Meridian system. Name and number blocking This feature suppresses the outgoing name and/or number on a call by call basis. For information on system programming of this feature see, Outgoing Name and Number Blocking on page 432. External call forwarding ²Ý The system now allows you to forward calls to an external number. This feature is activated using from the telephone. Modular ICS 6.0 Installer Guide P0992638 03 Welcome to ISDN / 45 MCDN trunk features Systems with MCDN Private Networking connections can provide these trunk routing features: • Trunk Route Optimization (TRO) finds the most direct route through the network to send a call between nodes. This function occurs during the initial alerting phase of a call. • ISDN Call Connection Limitation: The ICCL feature piggybacks on the call initiation request and acts as a check at transit PBX points to prevent misconfigured routes or calls with errors from blocking channels. • Trunk Anti-tromboning (TAT) is a call-reroute feature that works to find better routes during a transfer of an active call. This feature acts to prevent unnecessary tandeming and tromboning of trunks. This action occurs after the speech path has been established. Call by Call service selection for PRI Call by Call service selection allows a user to access services or private facilities over a PRI line without the use of dedicated facilities. Various types of services such as FX, Tie, and OUTWATS are available, depending on the Protocol that is selected. Private network settings are used for tandem networking and Advanced Private Networking. Outgoing calls are routed through a dedicated PRI Pool and the calls can be routed based on various schedules. For information about system programming of this feature, see Programming Call by Call service selection on page 436. P0992638 03 Modular ICS 6.0 Installer Guide 46 / Welcome to ISDN For services information about dialing plans and PRI, see Networking with Norstar on page 91 and Dialing Plan on page 412. Refer to the hardware section for Call-by-call routing on page 458. Emergency 911 dialing Modular ICS 6.0 with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network. State and local requirements for support of Emergency 911 dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations. For most installations, the following configuration rules should be followed, unless local regulations require other settings. • All PSTN connections must be over PRI. • In order for all sets to be reachable from the Public Safety Answering Point (PSAP), the system must be configured for DID access to all sets. In order to reduce confusion, the dial digits for each telephone should be configured to correspond to the extension number (DN). • The OLI digits for each telephone should be identical to the DID dialed digits for the telephone. • The System Coordinator is responsible for maintaining a site map or location directory that allows emergency personnel to rapidly locate a telephone given its DID number. This list should be kept up to date and readily available, and can be included in the Programming Record Modular ICS 6.0 Installer Guide P0992638 03 Welcome to ISDN / 47 • The routing table should route 911 to a public line or line pool. • If attendant notification is required, the routing table must be set up for all 911 calls to use a dedicated line which has an appearance on the attendant console. Note: The actual digit string 911 is not hard-coded into the system. More than one emergency number can be supported MCID (Profile 2) ²¡áà The MCID feature allows you to use to have call information recorded on the central office database for an incoming call on a specific line (EUROISDN lines, only). The user must invoke the feature code during the active call or within 30 seconds (time varies on different networks) after the caller hangs up. The user must remain on the line to enter the code. Network Call Diversion (Profile 2) This feature is a network function of ETSI E1 lines that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). NCD redirects calls using the same line on which they arrive. Call forward is efficient since there is no need for additional outside lines. DTI card configured as a PRI card The DTI card on your Norstar system can be configured to support PRI. For information on configuring a DTI card as a PRI type card, see Provisioning the DTI card for PRI on page 456. P0992638 03 Modular ICS 6.0 Installer Guide 48 / Welcome to ISDN ISDN hardware To support connections to an ISDN network and ISDN terminal equipment, your Modular ICS must be equipped with one or more BRI Cards (BRI-U or BRI-ST), a DTI card configured for PRI, and a Combination Fiber 6-port Services Cartridge or a Services Cartridge. DTI Card configured as PRI A DTI card configured as PRI provides one T loop. Refer to T reference points on page 51 for more information. In most PRI network configurations, you need one DTI card configured as PRI in your ICS to act as the primary clock reference. The only time when you may not have PRI designated as the primary clock reference is in a network where your Norstar system is connected back-to-back with another switch using a PRI link, such as is the case with the Advanced Private Networking configuration. However, if the other switch is loop-timed to your Norstar system, your DTI card, configured as PRI, can be designated as a timing master. If your Norstar has two DTI cards configured as PRI, you cannot assign both cards as the primary reference or both cards as the secondary reference. You can only have one primary reference and one secondary reference per system. Refer to ClockSrc on page 464 for more information. BRI Card The loops on BRI-U and BRI-ST cards can be programmed to support either network or terminal connections. This allows you to customize your arrangement of lines, voice terminals, data terminals and other ISDN equipment. Modular ICS 6.0 Installer Guide P0992638 03 Welcome to ISDN / 49 Detailed wiring information for BRI and PRI network and terminal connections is included in the Installation on page 209. BRI-U2 and BRI-U4 card A BRI-U2 card supports two loops and the BRI-U4 supports four loops. Each loop can be individually programmed to provide one of the following: • • a U-LT reference point connection for terminal equipment (TE) with built-in NT1 functionality (U interface) a U-NT reference point connection for direct connection to an ISDN network BRI-ST card A BRI-ST card provides four loops. Each loop can be individually programmed to one of the following: • • an S reference point connection (S loop) to ISDN terminal equipment (TE) a T or S reference point connection (T loop or S loop) to an ISDN network using an external NT1 U-LT reference point The U-LT reference point connection provides a point-topoint digital connection between Norstar and TE equipped with a U interface. P0992638 03 Modular ICS 6.0 Installer Guide 50 / Welcome to ISDN A U-LT loop supports up to eight ISDN DNs, which identify TE to the ICS. point-to-point U-LT U interface TE ICS U-NT reference points The U-NT reference point connection provides a point-topoint digital connection between the ISDN network and the ICS. A U-NT loop provides lines that can be used by all Norstar telephones, peripherals and applications, and ISDN TE. network connection ISDN U-NT ICS U-NT and U-LT loops can be used in combination to provide D-packet service for a point-of-sale terminal adapter (POSTA) or other D-packet device. D-packet service is a 16 kbps data transmission service that uses the D-channel of an ISDN line. To deliver D-packet service, a network connection (U-NT) is programmed to work with a terminal connection (U-LT). The loops must be on the same physical card. For example, if the Modular ICS 6.0 Installer Guide P0992638 03 Welcome to ISDN / 51 network connection is a loop found on the BRI Card in Slot 1, the terminal connection must be a loop found on the same card. S reference point The S reference point connection provides either a point-topoint or point-to-multipoint digital connection between Norstar and ISDN terminal equipment (TE) that uses an S interface. S loops support up to seven ISDN DNs, which identify TE to the ICS. ISDN TE (with terminating resistors) point-to-point Insp ect FOR WAR D Calle rs ISDN TE MXP S Insp ect FOR WAR D Calle rs MXP ICS S Insp ect FOR WAR D Calle rs MXP ISDN TE ISDN TE (with terminating resistors) T reference points The T reference point connections provide a point-to-point digital connection between the ISDN network and Norstar. A T loop provides lines that can be shared by all Norstar telephones, peripherals and applications, and ISDN TE. P0992638 03 Modular ICS 6.0 Installer Guide 52 / Welcome to ISDN network connection ISDN T ICS A T loop can be used in combination with an S loop to provide D-packet service for a point-of-sale terminal adapter (POSTA) or other D-packet device. D-packet service is a 16 kbps data transmission service that uses the D-channel of an ISDN line. To deliver D-packet service, a network connection (T loop) is programmed to work with a terminal connection (S loop). The loops must be on the same physical card. For example, if the network connection is a loop found on the BRI Card in Slot 1, the terminal connection must be a loop found on the same card Clock source for ISDN cards Systems with ISDN interfaces need to synchronize clocking with the ISDN network and any connected ISDN terminal equipment. Clocking synchronization is supported by either a Combination Fiber 6-port Services Cartridge or a Services Cartridge. The Modular ICS derives timing from the network using U-NT and T reference points (loops). Terminal equipment on U-LT and S reference points (loops) derive timing from the ICS. Systems synchronize clocking to the first available, functional, network connection. If there are excessive errors on the Modular ICS 6.0 Installer Guide P0992638 03 Welcome to ISDN / 53 reference network connection, or the loop fails, the next available, functional, network connection is used for clock synchronization. The clock synchronization process generates alarm codes and event messages. See the Alarm codes on page 506 and Event messages on page 514 for more information. When you configure the network connections to the Modular ICS, you should take into account the system preferences for selecting loops for synchronization: • lower numbered loops have preference over higher numbered loops • the loop preference order is: 201, 202, 203, 204, 225, 226, 227, 228 the system skips U-LT, S, and analog loops when selecting a network connection for synchronization • Systems with only U-LT and S loops act as timing masters for the attached terminal equipment (TE), and are not synchronized to the network. ISDN TE without access to a network connection (BRI lines) has limited or no functionality. If your system has both a BRI and a DTI card configured as PRI installed, it is recommended that you use PRI as the primary clock source, see DTI card configured as a PRI card on page 47. P0992638 03 Modular ICS 6.0 Installer Guide 54 / Welcome to ISDN Other ISDN BRI equipment: NT1 The NT1 (network termination type 1) connects an S interface (four-wire) to a U interface (two-wire). In most cases, it connects loops from a BRI-ST card to the network connection, which uses the U interface. It can also connect S interface terminal equipment (TE) to the U loop from a BRI-U2 or BRI-U4 Card. An NT1 is not required to connect from the network to BRI-U Cards or to connect U interface TE to an ICS equipped with BRI-U Cards. The NT1 converts and reformats data so it can be transmitted to and from the S or T connection. In addition, it manages the maintenance messages travelling between the network and the NT1, and between the NT1 and the ICS. The NT1 from Nortel Networks is packaged two ways: • • a stand alone package which contains one NT1 card (NTBX80XX) and a power supply (NTBX81XX) a modular package which contains up to 12 NT1 cards (NTBX83XX) and a power supply (NTBX86AA) ISDN standards compatibility Norstar ISDN equipment supports National ISDN standards for basic call and calling line identification services. Norstar BRI is compliant with National-1 and PRI is compliant with National-2. Modular ICS does not support EKTS (Electronic Key Telephone System) or CACH (Call Appearance Call Handling). Modular ICS 6.0 Installer Guide P0992638 03 Working with ISDN Planning your ISDN network Consult ISDN hardware on page 48 and ISDN programming on page 58 to determine a configuration of ISDN trunks and terminal equipment (TE) for the Modular ICS, then order the appropriate ISDN capability package from your ISDN service provider. For ISDN BRI service your service provider supplies service profile identifiers (SPIDs), network directory numbers (Network DNs), terminal endpoint identifiers (TEIs), and other information, as required, to program your Modular ICS, TE and other ISDN equipment. Modular ICS does not support any package with EKTS (Electronic Key Telephone System) or CACH (Call Appearance Call Handling). EKTS is a package of features provided by the service provider and may include features such as Call Forwarding, Link, Three-Way Calling, and Calling Party Identification. Ordering ISDN PRI When you order ISDN PRI, order two-way DID because it simplifies provisioning and provides efficient use of the PRI bandwidth. Ordering ISDN PRI service in Canada In Canada, order Megalink™ service, the trade name for standard PRI service and set the Norstar equipment to the supported protocol that is identified by your service provider, either DMS-100 or NI-2. P0992638 03 Modular ICS 6.0 Installer Guide 56 / Working with ISDN Ordering ISDN PRI service in United States In the United States order PRI service from your service provider. Set the Norstar equipment to the PRI protocol provided by your service provider. Ordering ISDN BRI Ordering service in Canada In Canada, order Microlink™ service, the trade name for standard BRI service. You can order either regular Microlink™ service, which includes the CLID (Calling Line Identification) feature, or Centrex Microlink™, which includes access to additional ISDN network features (including Call Forwarding). When ordering Microlink™ service, it must be ordered with EKTS (Electronic Key Telephone System) turned off. If you will be using a point-of-sale terminal adapter (POSTA), ask for D-packet service to be enabled. Ordering ISDN service in the U.S. In the U.S., regardless of the CO (Central Office) type, order National ISDN BRI-NI-1 with EKTS (Electronic Key Telephone System) turned off. Use the following packages as a guideline for ordering your National ISDN BRI-NI-1. However we recommend using packages M or P with the Modular ICS. Contact your service provider for more information about the capability packages it offers. Modular ICS 6.0 Installer Guide P0992638 03 Working with ISDN / 57 Bellcore/National ISDN Users Forum (NIUF) ISDN packages supported by Modular ICS (for ordering in U.S.) Capability M P Feature set Alternate voice/circuitswitched data on both B-channels -- Alternate voice/circuitswitched data on both B-channels D-channel packet flexible calling for voice (not supported by Modular ICS) Basic D-Channel Packet Optional features calling line identification additional call offering (not supported by Modular ICS) calling line identification Point -ofsale Voice Data √ √ √ √ -- √ If you want to transmit both voice and data, and support D-channel packet service, order package P. However, Modular ICS does not support the flexible calling for voice and additional call offering features that are included in package P. Multi-Line Hunt may be ordered with your package. When a telephone number (the Network DN) in the group of numbers assigned by your service providers is busy, the Multi-Line Hunt feature connects the call to another telephone number in the group. Norstar supports the feature only on point-to-point, network connections (T loop or U-NT loop). Check with your service provider for more information about Multi-Line Hunt. Any of the ISDN packages will allow you to use subaddressing, but your ISDN TE must be equipped to use subaddressing for the feature to work. P0992638 03 Modular ICS 6.0 Installer Guide 58 / Working with ISDN Supported ISDN protocols The switch used by your service provider must be running the appropriate protocol software and the correct version of that software to support ISDN PRI and ISDN BRI. Each protocol is different and supports different services. Contact your service provider to ensure that your ISDN connection has the protocol you require. For more information on the supported protocols and services, refer to Call by Call service selection for PRI on page 433. ISDN programming Most of the configuration programming for PRI and BRI lines and ISDN terminals and devices is done under Hardware. This section gives you an overview of programming for PRI and BRI lines, ISDN terminals and devices, and D-packet service. PRI or BRI programming activity Programming heading View or change the card configuration for each slot in the ICS Hardware Provision or deprovision loops and lines Provisioning Enable or disable BRI or DTI card (PRI) Module status View status of line, loop or port Port/DN status Enable/disable individual PRI channels Link Status Programming ISDN PRI resources Some steps will not be necessary, depending on the service you are providing. More detailed information is included under the individual headings and settings in the Programming and Maintenance sections. Modular ICS 6.0 Installer Guide P0992638 03 Working with ISDN / 59 For complete card and cartridge installation instructions and safety precautions, see Installation on page 209. 1. Collect the information supplied by your service provider to support your ISDN package. 2. Ensure that a Combination Fiber 6-port Services Cartridge, or a Services Cartridge has been installed in the ICS. 3. Install the DTI cards in the ICS. Refer to Installing the cartridges on page 213 for information about card placement. If you are not using DTI cards, determine which type of card you will preprogram the ICS to use in each slot. Tips - A new DTI card being released with MICS 6.0 can be installed off-core on Module 3 or 4 on the Midi system, or module 7 or 8 on the Maxi system to expand the PRI capability of your system. This card is only support on Profile 1 and 4. 4. Disable each card under Maintenance. 5. Select a card type (PRI) in Hardware. See Provisioning the DTI card for PRI on page 456, for information on protocol and other settings you must configure. Tips - If you are using one or more of the lines on this card for MCDN private networking, this is where you specify that protocol (SL-1). 6. Re-enable the card in Maintenance. If required, the card goes through a firmware download process, which takes five to six minutes. During a firmware download, the bottom LED on the DTI card flashes. P0992638 03 Modular ICS 6.0 Installer Guide 60 / Working with ISDN Programming ISDN BRI resources Some steps will not be necessary depending on the service you are providing. More detailed information is included under the individual headings and settings in the Programming and Maintenance sections. For complete card and cartridge installation instructions and safety precautions, see Installation on page 209. 1. Collect the information supplied by your service provider to support your ISDN package. This includes network service profile identifiers (SPIDs) and Network DNs. If you are supporting a point-of-sale terminal adapter, you also need one or more terminal endpoint identifiers (TEIs). 2. Make sure a Combination Fiber 6-port Services Cartridge, or a Services Cartridge has been installed in the ICS. 3. Install the BRI card in the ICS, Trunk Module. Refer to Installing the cartridges on page 213 for information about BRI card placement. If you are not using a BRI card, determine which type of card you will preprogram the ICS to use in each slot. 4. Disable each card in Maintenance under Module Status. 5. Under Hardware, select a card type: BRI-ST, BRI-U2, BRI-U4. 6. Under Hardware, select the type for each loop: • for a BRI card, select T or S if the card type is BRI-ST • for a BRI-U2 or BRI-U4 card, select LT or NT Modular ICS 6.0 Installer Guide P0992638 03 Working with ISDN / 61 7. If the card uses a T or NT loop, enter the following information, as supplied by your service provider: • the SPID assigned to the loop • the number of B-channels associated with each SPID • the Network DNs used with the network SPID • the call type of the Network DN Repeat the programming for the second network SPID, if any. If the T or NT loop is used for D-packet service: • turn on the service • assign the appropriate S-loop mapping for BRI-ST cards or LT-loop mapping for BRI-U2 or U4 cards • assign the TEIs to the loop. These are provided by the telco to support a point-of-sale terminal adapter or other D-packet service device. If the loop type is S, select the sampling used on the loop. If the loop type is S or LT: • assign ISDN DNs to the loop • designate one of the assigned ISDN DNs to be the DN for the loop (Loop DN). Note: You can have a maximum of 30 ISDN DNs on your system. The default ISDN DN range is 667–696 for a system with three-digit DNs. To change ISDN DN type, see Change DNs on page 397. 8. Re-enable the card in Maintenance. Refer to Disabling a PRI Channel on page 524. If required, the card goes through a firmware download process, which takes five to six minutes. During a firmware download, the bottom LED on the BRI card flashes. P0992638 03 Modular ICS 6.0 Installer Guide 62 / Working with ISDN 9. Provision the loops and lines , as appropriate, in Maintenance. Refer to Provisioning BRI and PRI lines on page 522. 10. If you are configuring auto-answer BRI trunks to map to target lines, program the received number for the target line to be the same as the Network DN supplied by your service provider. This setting is found under Lines. Assign the ISDN lines and target lines to the appropriate ISDN DNs, which are the set of DNs reserved for use by ISDN devices. This setting is found under Terminals&Sets/Line access. ISDN lines can also be assigned to the DNs used by the telephones or any other devices connected to the Modular ICS. Program the ISDN terminals and devices with the appropriate ISDN DNs and terminal SPIDs by following the instructions that come with the devices. For more information, see Programming ISDN equipment on page 65. If you are setting up a D-packet service, program the pointof-sale terminal adapter or other D-packet service device with the appropriate TEI (provided by your service provider), terminal SPID, and DN by following the instructions that come with the device. Programming ISDN PRI lines When the configuration programming under Hardware is complete, your PRI lines are ready to be programmed. For information on programming your PRI lines, see Call by Call service selection for PRI on page 433. Modular ICS 6.0 Installer Guide P0992638 03 Working with ISDN / 63 Programming ISDN BRI lines When the configuration programming under Hardware is complete, your BRI lines are ready to be programmed in the same way as analog lines. You can, for example, place them in pools and assign them to Norstar telephones, Business Series Terminals, or ISDN terminal equipment. However, there are some differences in the way BRI lines work that will influence how you configure them to handle incoming and outgoing calls. • For BRI lines, in most cases, your service provider supplies two SPIDs – one for each B channel. Each SPID and one or more Network DNs are associated with a single line. Calls to a Network DN come in on a specific line. Pressing a line button selects the same line every time. • If your service provider supplies you with a single SPID for both B channels, incoming and outgoing calls are handled according to the loop. The two lines provided by the BRI loop are pooled for both incoming and outgoing calls. For example, if Loop 201 is programmed with a single SPID, which supports lines 001 and 002, incoming calls made to a Network DN associated with the SPID appear on either line 001 or line 002. If you press the line button for line 001, either line 001 or line 002 is selected. For loops which use a single SPID, assign both lines on a loop to a telephone to guarantee that all calls appear at the telephone. P0992638 03 Modular ICS 6.0 Installer Guide 64 / Working with ISDN Programming Direct Inward System Access (DISA) on PRI trunks When a trunk cartridge is set to PRI, all lines on that trunk are set to Auto Answer without Direct Inward System Access (DISA). DISA can be accessed by one of two methods. 1) Define the DISA DN to match the trailing digits of the Called Party Number (CDN). With Public, Private, and Tie service types, the CDN is simply truncated to the Target Line Receive Digit Length and is parsed to match the Target Line Receive Digits. DISA can be accessed by having the DISA DN match the trailing digits of the CDN. For example, with a Receive Digit Length = 4, and DISA DN = 1234, a call made to Public DN 763-1234 will be handled as follows: • • • • the ISDN setup message will contain a CDN of 763-1234 the CDN will be truncated to the four digits, 1234 1234 matches the DISA DN the call will be answered with DISA 2) Use incoming Call by Call (CbC) Service routing to map the call type to the DISA DN. Refer to Programming Call by Call service selection on page 436 for more information. With FX, INWATS, 900, and SDS service types, either a Service Id (SID) or a CDN is mapped to Target Line Receive Digits. This is programmed under Call-by-Call Routing. DISA may be accessed by having the SID or CDN map to the DISA DN. This example has a Receive Digit Length = 4, DISA DN = 1234, and CbC Routing with (Service Type = FX, Map from SID = 2, Map to digits = 1234). Modular ICS 6.0 Installer Guide P0992638 03 Working with ISDN / 65 A call presented to the Norstar system with service type FX and SID 2 will be handled as follows: • The ISDN setup message will specify FX with SID = 2 • The FX SID = 2 will be mapped to DISA DN digits 1234 The call will be answered with DISA Programming ISDN equipment DTI cards configured as PRI support various applications that are enabled by PRI. For a list of the type of applications that are support, see ISDN applications on page 173. Terminal equipment for BRI cards ISDN devices and terminals connected to the ICS must be configured under the Hardware heading in system programming. You choose directory numbers for ISDN equipment from a pre-determined range of DNs (667-696). Any of the ISDN DNs can be assigned to any U-LT or S loop, but each can only be assigned to one loop and one device. Devices on an S or LT loop (BRI cards only) Terminal equipment using a U-LT loop or S loop must be assigned an ISDN directory number (ISDN DN). This allows the TE to be assigned lines and to communicate with other devices connected to the ICS. Each DN can be assigned to only one TE and one loop. You assign ISDN DNs to S loops and LT loops under Assign DNs under Hardware. Each S or LT loop can be programmed with eight ISDN DNs, but you cannot exceed a total of 30 ISDN DNs for the Modular ICS. Once you have assigned ISDN DNs to a loop, designate one of the DNs as a Loop DN. The Loop DN acts as a main ISDN DN and completes the configuration of the loop. P0992638 03 Modular ICS 6.0 Installer Guide 66 / Working with ISDN The ISDN terminal equipment (TE) on the loop is also programmed with its ISDN DN. See the instructions that come with the ISDN device for information on how to program it to recognize the assigned DN. Most devices will require both a terminal service profile identifier (terminal SPID) and a DN, and some will require two terminal SPIDs and two ISDN DNs. The SPID used with the device should not be confused with a SPID used for network connections using an T or NT loop. To create a terminal SPID for a device, add at least two zeros to the end of the of the ISDN DN. Add more zeros to the beginning or end of the ISDN DN until you have the length of SPID required by the TE. For example, if an ISDN telephone requires a six-digit SPID and has a DN of 667, its SPID is 066700. If the same TE requires a minimum of ten digits, the SPID is 0000066700. Most ISDN terminals require a five-digit SPID. An ISDN PC card usually requires a 10-digit SPID. Follow the directions that come with the ISDN device to program it with a SPID and ISDN DN. DN 669 (incoming) SPID 0000066900 DN 670 (outgoing) SPID 0000067000 DN 667 SPID 066700 Inspe ct FORW ARD DN 668 SPID 066800 Inspe ct FORW ARD Caller s MXP Caller s MXP S Loop DN 667 Loop DN 669 DN 275 SPID 0000027500 U-LT Modular ICS 6.0 Installer Guide P0992638 03 Working with ISDN / 67 The following table uses the example in the illustration to show the programming for the S loop. Setting Option Loop 201 Type S Sampling Fixed DNs on Loop 201: Assign DNs 667: Assigned 668: Assigned 669: Assigned 670: Assigned Loop DN 667 ISDN router By connecting an ISDN router to your Modular ICS, a group of PCs can share Internet access. This arrangement is best for a workplace where each personal computer occasionally uses an Internet connection. Internet service provider ICS ISDN ISDN router U-LT loop LAN PCs with applications To support Internet access, you must order BRI lines from your service provider, and subscribe to an Internet service from an Internet service provider (ISP). Your personal computer must have an Internet browser and any applications supplied by your ISP. P0992638 03 Modular ICS 6.0 Installer Guide 68 / Working with ISDN D-packet service (BRI cards only) The D-packet service supplied by the Modular ICS supports a point-of-sale terminal adapter (POSTA). Connecting a POSTA allows transaction terminals, such as devices where you swipe credit or debit cards, to transmit information using the D channel of the BRI line. At the same time, the B channels of the BRI line remain available for voice and data calls. A special adapter links transaction equipment, such as cash registers, credit card verification rigs, and point-of-sale terminals, to the X.25 network. This is a data communications network designed to transmit information in the form of small data packets. To support the D-packet service, your ISDN network and financial institution must be equipped with a D-packet handler. To convert the protocol used by the transaction equipment to the X.25 protocol, your ISDN network must also be equipped with an integrated X.25 PAD. X.25 PAD works with the following versions of X.25: Datapac 32011, CCITT, T3POS, ITT and API. The ISDN service package you order must include D-packet service, for example, Package P in the U.S. or Microlink™ with Dchannel in Canada. Your service provider supplies a Terminal Endpoint Identifier (TEI) and a DN to support D-packet service. The TEI is a number between 00 and 63 in the U.S. In Canada, the default range is 21-63. Your service provider may also supply you with a DN to program your D-packet device. The DN for D-packet service becomes part of the dialing string used by the D-packet to call the packet handler. Modular ICS 6.0 Installer Guide P0992638 03 Working with ISDN / 69 POSTA for ISDN BRI When you configure D-channel packet service, you are specifying the transmission path between an ISDN loop on the network side of the ICS and the ISDN loop on the telephone side. The telephone side loop is the loop used by the point-ofsale terminal adapter. The service is turned on and configured using the network loop programming found under Hardware. Use NT loop for BRI-U2 and BRI-U4 cards and S or T loop for BRI-ST cards. To set up D-packet service: • go to the programming settings for the network loop under Hardware. (S, T, or NT loop) • • select the S loop or LT loop used by the POSTA enter the terminal endpoint identifiers (TEIs) supplied by your service provider Point-of-sale terminal adapter The point-of-sale terminal adapter is an analog device that connects to point-of-sale devices using an RS-232 interface and a U-LT loop. It handles the routing of packet information from the devices to the ICS and into the ISDN network. Your service provider, usually a financial institution, supplies you with information about the compatible controller, which handles the routing of packet information from the devices to the ICS and into the ISDN network. P0992638 03 Modular ICS 6.0 Installer Guide 70 / Working with ISDN Modular ICS 6.0 Installer Guide P0992638 03 Trunks and target lines Trunks are external lines that provide the physical connection between a Norstar system and other systems in a private or public network. Trunks are numbered 001 to 156 in a fully expanded system. Norstar Modular ICS supports six different types of trunks: • PRI trunks are used for incoming and outgoing calls over an ISDN network. PRI SL-1 lines can provide MCDN network functionality in a private network between other Norstar systems, Meridian 1 systems, or Business Communications Systems, if the appropriate software code has been installed. • T1 trunks are digital trunks that can be configured to act as loop start, ground start, E&M, DID, or leased lines, depending on your requirements. — DID trunks route incoming calls from the public network directly to telephones within Norstar, without an attendant. — Loop start trunks handle incoming and outgoing calls between Norstar and the public network. — E&M trunks handle incoming and outgoing traffic between the Norstar system and the private network. • BRI trunks handle incoming and outgoing calls between Norstar and an ISDN network. • Target lines are virtual communication paths between trunks and telephones on the Norstar system. They are incoming lines only, and cannot be selected for outgoing calls. With 192 target lines in a fully expanded system, you can concentrate auto answer calls on fewer trunks. This type of concentration is an advantage of target lines. Norstar mapping allows you to direct each target line to P0992638 03 Modular ICS 6.0 Installer Guide 72 / Trunks and target lines one or more telephones. Target lines are numbered 157 to 348 in a fully expanded system, and 157 to 284 in all others. Telephones can be configured to have an appearance of any type of trunk and line, including target lines, but excluding PRI trunks. If assigned, they are used for monitoring call usage. Trunk operating modes (T1) T1 trunks have four operating modes: • • • • ground start (T1 only) loopstart (analog and T1) E&M (analog and T1) DID (analog and T1) Ground start trunks (T1 only) Ground start trunks offer the same features as loop start trunks, but are used when the local service provider does not support disconnect supervision for the digital loop start trunks. Ground start trunks work with T1 only. By configuring lines as ground start, the system will be able to recognize when a call is released at the far end. Tips - You cannot change the trunk mode for a ground start trunk on a DTI. It always has disconnect supervision. A DTI can provide a maximum of 24 ground start trunks. Analog ground start trunks are not supported. Modular ICS 6.0 Installer Guide P0992638 03 Trunks and target lines / 73 DID trunks DID trunks give you direct inward dialing (DID) from the public network. A typical application of these trunks is to map incoming digits onto target line appearances within the Norstar system. DID trunks can operate only as auto-answer trunks. Target lines 204 205 206 DID trunk Norstar 593-1234 593-1235 593-1236 593-1237 593-1238 593-1239 208 Central office (CO) P0992638 03 207 209 Modular ICS 6.0 Installer Guide 74 / Trunks and target lines When a call comes in on a DID trunk, the Norstar system interprets the incoming digits in one of the following ways. • If the digits map onto a target line, the call is routed to all telephones with an appearance of that target line. • If the digits map onto the DISA DN, the caller hears stuttered dial tone. They must enter a six-digit Class of Service (COS) password from a DTMF telephone to hear system dial tone. They can then enter a: — target line number — line pool access code — remote feature code If the digits map onto the Auto DN, the caller hears system dial tone. They can then enter: • — a target line number — the DISA DN, which will prompt for a Class of Service password — a line pool access code — a destination code — a remote feature code from a DTMF telephone Tips - Each DID Trunk Cartridge can provide four DID trunks. Each DID Trunk Cartridge also has four DTMF receivers dedicated to those trunks. A DTI can provide up to 24 DID trunks. You cannot configure a DID trunk as the prime line for a Norstar telephone or a Business Series Terminal. The capabilities available to a remote caller are determined by the remote filters and remote package assigned to a line, or by the set restrictions, line restrictions and remote package assigned to the Class of Service password. Modular ICS 6.0 Installer Guide P0992638 03 Trunks and target lines / 75 Analog loop start trunks Loop start trunks give you incoming and outgoing access to the public network. Loop start trunks can be configured as manual-answer or auto-answer. The answer mode determines how the system handles incoming calls. When a call comes in on a manual-answer loop start trunk, it alerts at all telephones with that line appearance. When a call comes in on an auto-answer loop start trunk that is configured to answer with direct inward system access (DISA), the caller hears a stuttered dial tone. They must enter a six-digit Class of Service (COS) password from a DTMF telephone to access system dial tone. Once the caller has system dial tone, they can then enter: • • • a target line number a line pool access code a remote feature code. By default, auto answer loop start trunks are configured to answer with DISA, and are used to provide controlled access to Norstar system resources. When a call comes in on an auto-answer loop start trunk that is not configured to answer with DISA, the caller hears system dial tone. They can then enter: • • • • P0992638 03 a target line number the DISA DN, which will prompt for a Class of Service password a line pool access code a remote feature code from a DTMF telephone Modular ICS 6.0 Installer Guide 76 / Trunks and target lines To place an outgoing call, a loop start line can be selected by: • • • pressing a line button on the telephone dialing a line pool access code pressing a memory button that has been programmed with a line pool access code Configuration tips • Loop start signaling is supported by Loop Start Trunk Cartridges, Call Information (CI) Trunk Cartridges and Digital Trunk Interfaces (DTI). Each Loop Start Trunk Cartridge or CI Trunk Cartridge can provide four loop start trunks. A DTI can provide up to 24 loop start trunks. If you wish to configure your loop start trunks as auto-answer, the trunks must have disconnect supervision. • For Loop Start or CI Trunk Cartridges installed in a Trunk Module, you will also need one E&M/DISA Trunk Cartridge for every two loop start trunks that you configure as auto-answer. The E&M/DISA Trunk Cartridge provides two DTMF receivers to receive the incoming digits from the central office. An auto-answer loop start trunk can give you the same kind of direct inward dialing function as a DID trunk. • If your system includes both loop start trunks and DID trunks, you would typically use loop start trunks for outgoing calls and DID trunks for incoming calls. • You may configure a loop start trunk as the prime line for a Norstar telephone or a Business Series Terminal. • The capabilities available to a remote caller are determined by the remote filters and remote package assigned to a line, or by the set restrictions, line restrictions, and remote package assigned to the Class of Service password. Modular ICS 6.0 Installer Guide P0992638 03 Trunks and target lines / 77 • Two loopstart trunk cartridges are compatible with Modular ICS 6.0. The NT5B40GA-93 can be installed in trunk module (TM) slots only. The NT7B75GA-93 can be installed in either core slots three or four, or TM slots one, two or three. Analog E&M trunks An Analog E&M trunk gives you incoming and outgoing access to other systems in a private network. E&M trunks can be configured as manual-answer or auto-answer. The answer mode determines how the system handles incoming calls. Key system E&M PABX intelligent network E&M/DISA Trunk Cartridges E&M PBX PBX Norstar Key system Norstar E&M Private network P0992638 03 Modular ICS 6.0 Installer Guide 78 / Trunks and target lines By default, auto-answer E&M trunks are answered by the system with direct inward system access (DISA), and are used to provide controlled access to Norstar system resources. When a call comes in on a manual-answer E&M trunk, it alerts at all telephones with that line appearance. When a call comes in on an auto-answer E&M trunk that is configured to answer with DISA, the caller hears stuttered dial tone. They must enter a six-digit COS password from a DTMF telephone to hear system dial tone. They can then enter a: • • • target line number line pool access code remote feature code When a call comes in on an auto-answer E&M trunk that is not configured to answer with DISA, the caller hears system dial tone. At that point they can then enter one of the following: • • • • a target line number the DISA DN, which will prompt for a COS password a line pool access code a remote feature code from a DTMF telephone To place an outgoing call, an E&M trunk can be selected by one of the following: • • • pressing a line button on the telephone dialing a line pool access code pressing a memory button that has been programmed with a line pool access code. Modular ICS 6.0 Installer Guide P0992638 03 Trunks and target lines / 79 BRI trunks BRI trunks give you incoming and outgoing access to an ISDN network. Like loop start trunks, they can be configured as manual-answer or auto-answer. See Ans mode on page 341. BRI trunks provide a fast, accurate, and reliable means of sending and receiving data, images, text, and voice information. Using BRI lines allows for faster transmission speeds and the addition of a variety of powerful business applications, including remote LAN access, video conferencing, file transfer and Internet access. For more information see Welcome to ISDN on page 37. Note Profile 2: European BRI trunks can be either EURO or SL-1. PRI trunks PRI trunks are used for incoming and outgoing calls over an ISDN network. PRI trunks are automatically set to autoanswer. Incoming calls are routed to system telephones through assigned target lines. Outgoing calls are made using the intercom key, which connects to a line pool, or by entering a destination code, which defines a route for the call. PRI Sl-1 lines also can provide MCDN network functionality over a private network between other Norstar systems, Meridian 1 systems, or Business Communications Systems, if the appropriate keycode has been installed. Private networking is described in Networking with Norstar on page 91. P0992638 03 Modular ICS 6.0 Installer Guide 80 / Trunks and target lines Target lines A target line is a specific communication path that is reached by means of digits received from an incoming trunk. Target lines are used to answer incoming calls but cannot be used to make outgoing calls. You can program auto-answer trunks to map to target lines to provide for attendant bypass, which allows the call to go directly to a department or individual, and line concentration, where one trunk can map onto several target lines. No target lines are assigned to sets, except if the DID template has been applied to the system. Target lines are referred to by line numbers 157-348 or 157-284, in the same way as physical lines. Privacy issue You can set a target line to Private (default is Public), however, such features as Call Pickup can still answer these lines at remote telephones. Modular ICS 6.0 Installer Guide P0992638 03 Remote system access The remote access feature allows callers elsewhere on the private or the public network to access a Norstar system by dialing directly without going through an attendant. Once in the system, the remote user can use some of the system resources. The remote access must be enabled in programming before callers can use it. Norstar systems support remote system access on the following trunk types which may require the remote caller to enter a COS password for direct inward system access (DISA): • • • • auto-answer loop start trunks auto-answer E&M trunks DID trunks, by means of the DISA DN PRI trunks, by means of the DISA DN The system resources, such as dialing capabilities, line pool access and feature access, that a remote user may access depends on the Class of Service (COS) assigned to the user. See Class of Service on page 85, COS pswds on page 382 and the Modular ICS 6.0 System Coordinator Guide for more details. Use system features during a remote call ¥ To use features on a Norstar system during a remote call-in, press , followed by the feature code. Even if you are calling from another Norstar system, press instead of . P0992638 03 ¥ ² Modular ICS 6.0 Installer Guide 82 / Remote system access Remote access on loop start and E&M trunks Loop start trunks provide remote access to Norstar from the public network. E&M trunks provide remote access from a private network. Each must be configured to be auto-answer to provide remote system access. A loop start trunk must have disconnect supervision if it is to operate in auto-answer mode. E&M trunks always operate in disconnect supervised mode. When a caller dials into the system on a line that has autoanswer, the system answers with system dial tone and no COS password is required. In this case, control over the system capabilities available to the caller is provided only by the restriction filters assigned to the line. When a caller dials in on a line that has auto-answer with DISA, the system answers with stuttered dial tone. This is the prompt to enter a COS password. The password used by the caller determines which system capabilities are available to the caller. Remote access on a private network Nodes on the private network deliver the last dialed digits to the destination Norstar node, for interpretation by the destination Norstar node. The destination Norstar node either matches the digits to a target line or interprets the digits as a remote feature request. The call is either routed to the specified target line, or the remote feature is activated. By default, E&M trunks are set to answer with DISA. For auto-answer E&M trunks connected to a private network, change the default so that the trunks are not answered with DISA. If an auto-answer E&M trunk is configured to answer with DISA, the system tries to interpret any received digits as a COS password. Modular ICS 6.0 Installer Guide P0992638 03 Remote system access / 83 The DISA DN and the Auto DN allow auto-answer private network and DID calls, in the same way that calls on auto-answer loop start and auto-answer E&M trunks can be answered, with or without DISA. These DNs are described in System prgming under Access codes. Remote access on Direct Inward Dial (DID) trunks Remote system access on DID trunks is similar to that of E&M trunks connected to a private network. The main differences are: • • • a remote caller is on the public network dialing standard local or long-distance telephone numbers the digits received are delivered by the central office DISA cannot be administered to a DID trunk As with a private network, the dialed digits may be programmed to match those of a specific target line DN, the DISA DN or the Auto DN. Remote access on PRI trunks Remote system access on PRI trunks is similar to that of E&M trunks connected to a private network. The main differences are: • a remote caller is on the public network dialing standard local or long-distance telephone numbers • • the digits received are delivered by the central office answer with DISA cannot be administered to a PRI trunk since PRI trunks are set to autoanswer. As with a private network, the dialed digits may be programmed to match those of a specific target line DN, the DISA DN, or the Auto DN. P0992638 03 Modular ICS 6.0 Installer Guide 84 / Remote system access Modular ICS 6.0 Installer Guide P0992638 03 Controlling system access Modular ICS programming provides several ways of protecting your Norstar system from unauthorized access or use. These features are used in combination to provide control both to users and to lines. Class of Service Class of Service (COS) refers to the capabilities that Norstar provides to users who access the system from the public or private network. A password defines which set of capabilities the user is to have access to. The COS includes: • • filters that restrict dialing on the line an access package defines the set of line pools that may be accessed and whether or not the user has access to the paging feature The COS that is applied to an incoming remote access call is determined by: • • the filters that you apply to the incoming trunk the Class of Service password that the caller used to gain access to the Norstar system In cases where DISA is not automatically applied to incoming calls, the remote caller can change the COS by dialing the DISA DN and entering a COS password. To program COS passwords, see Passwords on page 382 and the Modular ICS 6.0 System Coordinator Guide. P0992638 03 Modular ICS 6.0 Installer Guide 86 / Controlling system access Restriction filters Restriction filters can be used to restrict the numbers that may be dialed on any external line within your Norstar system. Up to 100 restriction filters can be created for the system. A restriction filter consists of up to 48 restrictions with associated overrides. To restrict dialing within the system, you can apply filters to: • outgoing external lines (as line restrictions) • telephones (as set restrictions) • external lines on specific telephones (as line/set restrictions) Restriction filters can also be specified in Restriction Service, for times when the system is operating according to a Schedule. See Services on page 353 for more details. Dialed digits must pass both the line restrictions and the set restrictions. The line/set restriction overrides the line restriction and set restriction. Refer to the following diagrams. Modular ICS 6.0 Installer Guide P0992638 03 Controlling system access / 87 Line restrictions Line restriction no long Set restriction line 1 line 1 line 3 line 3 no long Set restriction distance except area no long distance codes 212, except 718 area codes 212, 718 except Linedistance restriction area codes 212, 718, 214, no long distance line 1 713 except area codes 212 718, 214, 713 no long distance no long distance Line/Set restriction line 1 no long no long distance line 3 line 3 line 5 line 5 distance Line/set restriction line 5 line 5 no long no long distance except distance except area codes area codes 212, 415 718, 415 212, 718, In the previous diagram, a caller using line 1 could only dial long-distance numbers to area codes 212 and 718. A caller using line 3 could not dial any long-distance numbers. A caller using line 5 could dial long-distance numbers to area codes 212, 718, and 415. P0992638 03 Modular ICS 6.0 Installer Guide 88 / Controlling system access Remote caller restrictions Line filter Remote restriction Remote caller no long distance except area code 212, 718 Line pool access code 81 no long distance except area code 212, 718, 416 no long distance except area code 212, 718, 416 Line 1 Line 3 Tips - Set restrictions have no effect on numbers dialed on an E&M trunk. To restrict dialing outside the system, once a caller gains remote access, you can apply restriction filters to incoming external lines, as remote restrictions. In this case, dialed digits must pass both the remote restriction and the line restriction. A remote caller can override these filters by dialing the DISA DN and entering a COS password. For restriction filter programming instructions, see Restrictions on page 322 and the Modular ICS 6.0 System Coordinator Guide. Modular ICS 6.0 Installer Guide P0992638 03 Controlling system access / 89 Direct inward system access (DISA) To control access from the public or private network, you can configure auto-answer trunks to answer with DISA. Remote callers hear a stuttered dial tone and must then enter a COS password. The password they enter determines what access they are allowed in the system. Auto-answer loop start and E&M trunks are configured to answer with DISA by default. For DISA programming instructions, see Ans with DISA on page 342. Tips - You must have one E&M/DISA Trunk Cartridge to provide DTMF receivers for every two auto-answer loop start trunks on Loop Start or CI Trunk Cartridges. DID trunks cannot be configured to answer with DISA. If you want incoming DID calls to be answered with DISA, configure the system with a DISA DN. Incoming DID calls that map onto the DISA DN are then routed to a line that has DISA. In addition to public network connections, Norstar Modular ICS can be integrated into an existing private network, or to other Norstar or Meridian 1 systems to form a corporate telecommunications network. P0992638 03 Modular ICS 6.0 Installer Guide 90 / Controlling system access Modular ICS 6.0 Installer Guide P0992638 03 Networking with Norstar There are a number of ways you can network Norstar systems together, or network Norstar systems with other Nortel systems into private networks. What types of lines you use to perform the networking will determine the type of services that can be shared between systems. Keep in mind, that each node (Norstar system) is considered an external system by every other node within the network, even though, to the users, it appears to be all one system. This affects how you configure call transfer and call out features on each system. On the home node, all features are configured as local numbers. On all other nodes, all features are configured with external numbers. As well, each node must have a unique identifying code. What this code will be, and how it is configured for the user, depends on what type of trunks and dialing rules you choose to use. This section describes various configurations of private networks. The general settings that are required to set up the home node for each system is provided to give you a sense of what is required for each type of network. The common goal is to provide the user with the sense that the network is one large system that provides common access to colleagues in other buildings, cities, or countries. In some systems they may need to enter a destination code before the local number to routes the call to the correct system. In other systems, using a common dialing plan allows users to dial colleagues at any location simply by entering the same number of digits they would use to dial a colleague at the next desk. P0992638 03 Modular ICS 6.0 Installer Guide 92 / Tie-line networking Tie-line networking Norstar uses enhanced trunking to join other Norstar or customer equipment in a private network. This allows authorized users access to tie lines, central office lines, and Norstar features from outside the Norstar system. E&M trunks BRI trunks DID trunks T1 trunks Loop start trunks PRI trunks Public/Private Networks PRI SL-1 trunks Norstar Callers using the Norstar Modular ICS system can: • call directly to a specific Norstar telephone • select an outgoing tie line to access a private network • select an outgoing tie line to access features that are available on the private network • select an outgoing central office line to access the public network use all of the Norstar features • Callers in the public network can: • call directly to one or more Norstar telephones • call into the Norstar system and select an outgoing tie line to access a private network • call into the Norstar system and select an outgoing central office line to access the public network Modular ICS 6.0 Installer Guide P0992638 03 Tie-line networking / 93 • call into the Norstar system and use remote features Callers in the private network can: • call directly to one or more Norstar telephones • call into the Norstar system and select an outgoing tie line to access other nodes in a private network • call into the Norstar system and select an outgoing central office line to access the public network call into the Norstar system and use remote features • Norstar behind a PBX Norstar Modular ICS can be used behind a PBX. In order to support this application, the trunk lines must be set up not to exceed 8 dB total loop loss from the serving central office to the connection point at the Norstar ICS. P0992638 03 Modular ICS 6.0 Installer Guide 94 / Dialing plans Dialing plans Dialing plans allow users to enter consistent dialing information to call other systems, or out to a public network through another system. The type of network determines what kind of dialing scheme is required. The Norstar system has routing features that allow you to set up a transparent dialing plan with other systems in a public or private network. In a private network, you can choose to use either a uniform dialing plan (UDP) or a coordinated dialing plan (CDP) to determine how the system recognizes private network dialing strings. A networked system uses the Public DN length to determine the number of digits that must be collected before the call is dialed outside each node on the system. Calls routed over private networks using CDP also use the public DNs in concert with a destination code that determines the routing of dialed DN. With CDP, the node identifier is included in the dialed DN string and is unique to each node. Calls routed over private networks using UDP require a private DN length, since each node requires an identification code in the dialing string, which makes the DN length different than for a public-routed call. If you create a network-wide dialing plan using CDP: • all telephone DNs across the network need to be the same length (Public DN length) • the first digit of the DN must be unique to each system, i.e. node A has DNs 2222 to 2999, node B has DNS 3222 to 3999, and so on. Modular ICS 6.0 Installer Guide P0992638 03 Dialing plans / 95 • you indicate that you are using a coordinated dialing plan (System Programming/Dialing Plan/Private network) • you create access codes that are routed out on auto-answer lines connected to the other sites (Access Codes and Call Routing) • a telephone can be reached using the access code and the telephone number, regardless of where the call originates in the network If you are networked using UDP: • you indicate a private DN length, which is the number of digits required to access sets in the system (System Programming/Dialing Plan/Private network) • each system has a unique location code (System Programming/Dialing Plan/Private network) • you indicate that you are using a UDP dialing plan (System Programming/Dialing Plan/Private network) • you set up private access codes (Access codes/Private access codes) • a telephone in another node is accessed using the access codes, the location code, and the telephone DN. Any programming for routing and access codes should be carefully planned using the tables supplied with the Programming Record. The settings for routing and destination codes are fully explained in Services on page 353. Note: Network access codes must not conflict with access codes used for other purposes. P0992638 03 Modular ICS 6.0 Installer Guide 96 / Dialing plans Dialing plan using public lines For example imagine that you have a system in a network of three offices such as New York, Toronto, and Santa Clara. If there is no routing, callers would have to dial this way: • A Norstar user in New York would have to select a line pool and dial a number such as 1-416-555-3227 to reach telephone 3227 in Toronto (416). If there is routing: • you could create a destination code of 3, and create a route that uses the proper line pool and DialOut. In this case, the user simply dials 3227, the receiving telephone DN being 227. ²à¡ In the DialOut, P stands for pause, a host system signalling option. Press to insert a 1.5-second pause in the dialing string. See the Modular ICS 6.0 System Coordinator Guide for information about other signals. Destination code numbering in a network Because the system checks the initial digits of a call against the routing tables, each type of internal or external call must begin with a unique pattern of digits. The following table gives a sample plan for how initial digits are assigned in a network of systems with three-digit DNs. Leading Digits Use 0 Network Direct Dial 221-253 (default) Intercom calls (DNs) 4 Coordinated Dialing Plan 5 Unused 6 Unused 8 Call Park Prefix 9 All PSTN Calls Modular ICS 6.0 Installer Guide P0992638 03 Dialing plans / 97 In the table, 4 is used as the initial digit for the Coordinated Dialing Plan (CDP), but 5 or 6 could also be used for this purpose. For PRI you need to define a route with a routing code, then assign that code to the telephone. Dialing plan using E&M lines By properly planning and programming routing tables and destination codes, an installer can create a dialing plan where: • E&M lines between Norstar systems are available to other systems in the network The following figure and programming chart shows how to configure a transparent dialing plan for a network of three Norstars over E&M lines. • Each system must be running the same version of MICS 6.0 or MICS-XC 6.0 software. • Each system must be equipped with target lines and a Trunk Module with an E&M/DISA Trunk cartridge or an ICS with a DTI with at least one E&M line. P0992638 03 Modular ICS 6.0 Installer Guide 98 / Dialing plans Routing by destination codes over E&M lines New York Network #: 2221 Red’d #: 2221 Internal #: 2221 Toronto Network #: 6221 Red’d #: 6221 Internal #: 6221 Pool H Pool N E&M trunk E&M trunk Pool M Pool B Santa Clara Network #: 4221 Red’d #: 4221 Internal #: 4221 Heading Parameter Setting New York: Trk/Line Data Line Access Modular ICS 6.0 Installer Guide Line 049 E&M Ans Mode Auto Line type Pool H Line 245 Target line Rec’d # 2221 DN 2221 L245: Ring only Line pool access Line pool H P0992638 03 Dialing plans / 99 Heading Parameter Setting To Santa Clara: Routing service Route 001 Use Pool H DialOut None DestCode 4 Normal rte 001 Absorb 0 DestCode 6 Absorb 0 Normal rte 001 Line 050 E&M Ans Mode Auto Line type Pool M Line 049 E&M Ans Mode Auto Line type Pool B Line 250 Target line Rec’d # 4221 DN 4221 L250: Ring only Line pool access Line pool B Line pool M Route 001 Use Pool M DialOut None DestCode 2 Absorb 0 To Toronto: Routing service Santa Clara: Trk/Line Data Trk/Line Data Line Access To New York: Routing service P0992638 03 Modular ICS 6.0 Installer Guide 100 / Dialing plans Heading Parameter Setting Normal rte 001 Route 002 Use Pool B DialOut None DestCode 6 Absorb 0 Normal rte 002 Rem access pkgs 01 Line pool access Pool M: ON Rem access pkgs 02 Line pool access Pool B: ON Line abilities 049 Remote pkg 01 Line abilities 050 Remote pkg 02 Line 053 E&M Ans Mode Auto Line type Pool N Line 260 Target line Rec’d # 6221 DN 6221 L260: Ring only Line pool access Line pool N Route 001 Use Pool N DialOut None DestCode 4 To Toronto: Routing service Remote access Toronto: Trk/Line Data Line Access To New York: Routing service Modular ICS 6.0 Installer Guide P0992638 03 Dialing plans / 101 Heading Parameter Setting Absorb 0 Normal rte 001 DestCode 2 Absorb 0 Normal rte 001 To Santa Clara: Routing service In the above example: If a user in New York calls Toronto within the network, they dial 6221. The local Norstar checks the number against the routing tables and routes the call according to the destination code 6, which places the call using Route 001. There is no DialOut change to the number from New York, so the call appears on the auto answer line on the Norstar in Santa Clara as 6-221. Because 6 is also a destination code on the Santa Clara system, another call is placed using route 002 from Santa Clara. This call arrives at the Toronto system, where the digits 6-221 are interpreted as a target line received number. The call will now alert at telephone 6221 in Toronto. P0992638 03 Modular ICS 6.0 Installer Guide 102 / Dialing plans Dialing plans with shared line pools Using routes and destination codes is a powerful and efficient way to create a transparent dialing plan. Line pools offer an alternate method of creating a dialing plan or supplementing the routing and destination codes. This is the type of dialing plan you would create for tandem networking between two or more Norstar systems. If the Norstar systems are close to each other geographically, you can conserve resources by not duplicating access. For example, system A, B, and C are all within the same area code. System A has a line pool to Santa Clara, System B has a line pool to Montreal, and system C has a line pool to Miami. A Norstar user in system A can reach Miami by calling system C and using that line pool to Miami. To simplify access between Norstar systems, all line pools that go to the same destination should have the same line pool access code. For example, system A and system B both have a line pool to Ottawa. You can configure both systems with the same line pool access code for the Ottawa line pool. A dialing plan similar to the one in the following figure allows you to create a company directory that uses line pool access codes and unique DNs of a uniform length. Modular ICS 6.0 Installer Guide P0992638 03 Dialing plans / 103 Networking with shared line pools Network #: 5234 Rec’d #: 234 Internal #: 234 Network #: 6334 Rec’d #: 334 Internal #: 334 Norstar B Norstar A E&M trunk Pool A(6) Pool B (7) Pool C (8) Pool A(5) Pool B (8) Pool C (7) M E& tru nk E&M trunk E& M tru nk E&M trunk Norstar D Pool A(5) Pool B (6) Pool C (7) Norstar C Pool A(6) Pool B (5) Pool C (8) E&M trunk Network #: 8534 Rec’d #: 534 Internal #: 534 Network #: 7434 Rec’d #: 434 Internal #: 434 For instance, the person on system A at telephone 234 can press an Intercom button and dial 7434. This means that telephone 234 has dialed the line pool access code of the trunk to system C, and will receive the dial tone of system C. The digits 434 then map to the Received number 434, and ring telephone 434 with an appearance of the associated target line. Tips - Network calls that use routes are subject to any restriction filters that are in effect. P0992638 03 Modular ICS 6.0 Installer Guide 104 / Dialing plans If the telephone used to make a network call has an appearance of a line used by the route, the call will move from the intercom button to the line button. The telephone used to make a network call must have access to the line pool used by the route. Network calls are external calls, even though they are dialed as if they were internal calls. Only the features and capabilities available to external calls can be used. When programming a button to dial a Network number automatically (autodial), network calls must be treated as external numbers, even though they resemble internal telephone numbers (DNs). Routes generally define the path between your Norstar switch and another switch in your network, not other individual telephones on that switch. Call-by-Call Services Example This example highlights the use of PRI Call-by-Call Services. It shows two offices of a company. One office is in New York, the other is in Toronto. Each office is equipped with a Norstar system and a PRI line. Each office has to handle incoming and outgoing calls to the public network. In addition, employees at each office often have to call colleagues in the other office. To reduce long-distance costs, and to allow for a coordinated dialing plan between the offices, private (tie) lines are used to handle inter-office traffic. Modular ICS 6.0 Installer Guide P0992638 03 Dialing plans / 105 Call-by-Call routing Toronto Toronto office Office New York New office York Office Network #: 2221 Network #: 2221 Rec'd #: Rec’d 2221 #: 2221 Internal Internal #: 2221 #: 2221 DID #: 763-2221 DID #: 763-2221 PRI PRI Network #: 6221 Network #: 6221 Rec’d #: 6221 Rec'd #: 6221 Internal #: 6221 Internal #: 6221 DID #:DID 763-6221 #:562-6221 PRI PRI Tie Tie connection Connection Central Central Office Office Central Central Office Office Public network Public Network If call-by-call services were not used, each Norstar system might have to be equipped with the following trunks: • 12 DID lines needed to handle peak incoming call traffic. • eight Tie (E&M) lines needed to handle inter-office calls. • eight lines needed to handle outgoing public calls The total required is 28 lines. If the Norstar systems were using T1 trunks, then two T1 spans would be required at each office. Note that the total of 28 lines represents the worst case value for line usage. In reality, the total number of lines in use at any one time will generally be less than 28. For example, during periods of peak incoming call traffic, the demand for outgoing lines will be low. With PRI call-by-call services, it is not necessary to configure a fixed allocation of trunks. Each of the 23 lines on the PRI can be used for DID, Tie, or outgoing public calls. This consolidation means that it may be possible for each office to use a single PRI span, rather than two T1 spans. P0992638 03 Modular ICS 6.0 Installer Guide 106 / Dialing plans With PRI call-by-call services, the only limitation is that there are no more than 23 calls in progress at any one time. The dialing plan at each Norstar site is configured to determine the call type based on the digits dialed by the user. If a user in Toronto wishes to dial a colleague in New York, they dial the four-digit private DN (such as 6221). The dialing plan recognizes this as a private network DN, and routes the call using Tie service with a private numbering plan. Incoming Tie calls are routed to sets based on the digits received by the network, which in this case will be the fourdigit private DN. If a user in either location wishes to dial an external number, they dial 9, followed by the number (such as 9-555-1212). The dialing plan recognizes this as a public DN, and routes the call using Public service. Incoming DID calls will be routed to sets based on the trailing portion of the digits received by the network. For example, if a public network user dials an employee in the Toronto office, the network will deliver digits 4167632221. Norstar will route the call using the last four digits, 2221. Norstar Configuration Heading Parameter Setting Toronto: Hardware Trk/Line Data Line Access Modular ICS 6.0 Installer Guide Card 1 PRI Protocol NI-2 Line 245 Target line Rec’d # 2221 DN 2221 L245:Ring only Line pool access Line pool PRI-A P0992638 03 Dialing plans / 107 Heading Parameter Setting To New York: Routing Service Route 001 DIalOut No numbr Use Pool PRI-A SrvcType Tie ServiceID 1 DN type Private DestCode 6 Normal rte 001 Absorb 0 Route 002 DialOut No numbr Use Pool PRI-A DN type Public DestCode 9 Normal rte 002 Absorb ALL Card 1 PRI Protocol NI-2 Line 245 Target line Rec’d # 6221 DN 6221 L245:Ring only Line pool access Line pool PRI-A Route 001 DialOut No numbr Use Pool PRI-A To Public Network: Routing Service New York: Hardware Trk/Line Data Line Access To Toronto: Routing Service P0992638 03 Modular ICS 6.0 Installer Guide 108 / Dialing plans Heading Parameter Setting SrvcType Tie ServiceID 1 DN type Private DestCode 2 Normal rte 001 Absorb 0 Route 002 DialOut No numbr Use Pool PRI-A DN type Public DestCode 9 Normal rte 002 Absorb ALL To Public Network: Routing Service PRI dialing plan example for two-way DID The following list shows the steps involved in configuring a dialing plan for two-way DID which uses a Public service. In this example the user dials the prefix 8 to place a call over a PRI line. Note: Call-by-call is not needed to have two-way DID. • in Hardware programming, configure the DTI card (PRI) to use a Public protocol • for incoming calls you need to program target lines to match the DID digit that is being received on the PRI interface • set Dial Out to None • select PRI-A as the line pool Modular ICS 6.0 Installer Guide P0992638 03 Dialing plans / 109 • set SrvcType to Public • in Services programming access Routing Service to enter a Destination Code (8 in this example) • set the Absorb Length to All • the telephone that you are dialing out from must have access to the PRI Pool (programmed in Terminals/Sets) • define rec’d digits for target lines • define limits for incoming and outgoing public calls. Refer to Programming Call by Call Limits on page 437 Static DID and two-way DID When configuring static DID with two-way service, the channels programmed as DID at the CO must be the lowest B-channels on the PRI. On your Norstar system, the BchanSeq mode must be set to descending. In this configuration, all calls on the PRI must be Public service. For example, channels 1 to 4 are configured as DID at the CO. The CO uses ascending mode for B-channel selection, and the ICS uses descending mode. P0992638 03 Modular ICS 6.0 Installer Guide 110 / Private networking using PRI SL-1 Private networking using PRI SL-1 You can use PRI SL-1 lines to tandem a number of Norstar units into a private network. This creates a Private Network Tandem Calling (PNTC) configuration. Refer to Private Network Tandem calling on page 112. You can also use PRI SL-1 lines to link one or more Norstar systems to a Meridian 1 system, or to create a network that includes one or more Business Communications Manager systems. This creates an Advanced Private Network (APN) where the MCDN protocol can be used to provide network control features that allow network calls to be delivered and transferred with optimum efficiency. If you also use a central voice mail system or central Auto Attendant system, MCDN provides system-wide Auto Attendant features and line redirection. Refer to Advanced Private Networking on page 121. Tip - For Modular ICS 6.0 you require both a PRI software key and an MCDN software key to perform SL-1 networking. All Norstar systems in the network also must be running MICS 6.0 or MICS-XC 6.0 or greater software. SL-1 networking features • common dialing plan using a Uniform Dialing Plan (UDP), or a Coordinated Dialing Plan (CDP) Note: If Norstar voice mail or Auto Attendant is used as the centralized voice mail system, CDP must be used for the network. • PRI networks can be used for voice, data, and video calls • no usage costs when placing remote calls over private networks Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 111 • caller information appears on both the caller telephone and the called telephone, regardless of the number of redirections • PSTN lines connected to one of the nodes in a network can provide local public service, at local rates, to all nodes in the network, regardless of location Features specific to Advanced Private Network • centralized voice mail provides call waiting indications on the receiving telephone • centralized voice mail provides common messages, callforwarding and transfer options to all networks. If the you are using the Meridian attendant system, the attendant console on the Meridian system can use system-wide parking (camp-on) and break-in features. • if you have trunk route optimization (TRO) on, the system optimizes call routing of redirected calls over the private network • the Meridian PBX can handle both UDP and CDP, thus providing more flexibility and less reprogramming when networking existing systems. The Norstar Voice mail system requires a CDP dialing plan when it is being used for central call handling. • Trunk Anti-tromboning (TAT) provides network rerouting that provides more efficient routing of calls to prevent unnecessary tandeming and tromboning of trunks. • ISDN Call Connection Limitation (ICCL) piggybacks on the call initiation request and acts as a check at transit PBX points to prevent misconfigured routes or calls with errors from blocking channels. P0992638 03 Modular ICS 6.0 Installer Guide 112 / Private networking using PRI SL-1 • NCRI count allows a call to be forwarded in the network up to five times before the system releases the call as undelivered. However if TAT or TRO occur, the counter gets reset, as well. This counter is hard-coded. • Profile 2: ETSI private networks provide line redirection. Private Network Tandem calling Tandem networking is a chained network established between two or more MICS systems. All the systems are connected via PRI SL-1 lines. In the network example shown below, nodes A, B, and E are in one location, Nodes C, D, and F are in a second location. The two systems are tied together between nodes A and C. Nodes A and C are also connected to the local public network. This configuration allows both local network users and remote users on the public network to access the remote PSTNs through the private lines, thus avoiding public call charges. All nodes have unique three-digit private identification codes as well as public network codes. Routes and destination tables are configured on all systems to correctly route dialed numbers to other nodes. DNs do not necessarily have to be unique, but they must be the same length on all systems. Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 113 Tandem network Calgary Public: 403-765-XXXX Public: 403-762-XXXX Public: 403-761-XXXX Private ID: 392 Private ID: 391 Private ID: 395 E private trunk B private trunk Norstar Norstar A Lines to public network Calgary network routes only area codes 403 and 604 Public Network Norstar private trunk private trunk F private trunk D Ottawa Norstar Norstar Public: 613-766-XXXX Private ID: 396 C Lines to public network Public Network Ottawa network routes all area Public: 613-763-XXXX codes except Private ID: 393 403 and 604 Norstar Public: 613-764-XXXX Private ID: 394 Calls originating from the public network Received Destination Description Node A Node A User in Calgary dials 761-xxxx number Incoming interface: Public DN type: Public Node A receives the call and identifies it as terminating locally. Uses target line to route call. Destination: Local (target line) P0992638 03 Modular ICS 6.0 Installer Guide 114 / Private networking using PRI SL-1 Received Destination Description Node A Node B User in Calgary dials a 762-xxxx number DN type: Public Node A receives it and identifies it as being for node B. Uses private trunk to route it to B. Incoming interface: Public Destination: Remote Node Outgoing interface: Private Node B receives the call and identifies it as terminating locally. Uses target line to route call. Incoming interface: Private Destination: Local (target line) Node A Node E User in Calgary dials a 765-xxxx number. DN type: Public Node A receives it and identifies it as being for B. Uses private trunk to route call to B. Incoming interface: Public Destination: Remote node Outgoing interface: Private Node B receives it and identifies it as being for E. Uses private trunk to route call to E. Incoming interface: Private Destination: Remote node Outgoing interface: Private Node E receives the call and identifies it as terminating locally. Uses target line to route call. Incoming interface: Private Destination: Local (target line) Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 115 Received Destination Description Node A Node C User in Calgary dials a 761-xxxx number which is answered with DISA. Incoming interface: Public DN type: Public Destination: Local (DISA DN) User enters a COS password and a private DN for Node C i.e. 6 + 393-xxxx DN type: Private Node A receives it and identifies it as being for C. Uses the private trunk to route the call to C. Incoming interface: (DISA user) Destination: Remote node Node C receives the call and identifies it as terminating locally. Uses target line to route call. Incoming interface: Private Destination: Local (target line) Node A Node D User in Calgary dials a 761-xxxx number which is answered with DISA. Incoming interface: Public DN type: Public Destination: Local (DISA DN) User enters a COS password and a private DN for Node D, i.e. 6 + 394-xxxx DN type: Private Node A receives it and identifies it as being for C. Uses the private trunk to route the call to C. Incoming interface: (DISA user) Destination: Remote node Node C receives it and identifies it as being the responsibility of D. Uses private trunk to route call to D. Incoming interface: Private Destination: Remote node Node D receives the call and identifies it as terminating locally. Uses target line to route call. Incoming interface: Private Destination: Local (target line) P0992638 03 Modular ICS 6.0 Installer Guide 116 / Private networking using PRI SL-1 Received Destination Description Node A Ottawa PSTN User in Calgary dials a 761-xxxx number which is answered with DISA. User enters a COS password and an Ottawa public network number. Incoming interface: Public DN type: Public Destination: Local (DISA DN) Node A receives it and identifies it as being for C. Uses the private trunk to route the call to C. Incoming interface: Local (DISA user) Destination: Remote PSTN Node C receives the call and identifies it as a public number and routes it out over the local PSTN. Incoming interface: Private Destination: Local PSTN Calls originating in the private network Received Destination Description Node B Node B DN is internal, therefore no trunk routing is required. Incoming interface: Intercom DN type: Local Destination: Local Node A Ottawa PSTN User in Node A dials the private network access code for Node C, followed by an Ottawa public number. Incoming interface: Intercom DN type: public Destination: Remote PSTN Node C receives the call and identifies it as being for the public network. Node C routes the call over the local public network. Incoming interface: Private DN type: Public Destination: Local PSTN Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 117 Received Destination Description Node B Calgary PSTN User on Node B dials a public DN. Node B recognizes it as being the responsibility of Node A and uses private trunk to route the call to A. Incoming interface: Intercom Destination: Remote node Node A receives the call and identifies it as being for the public network. Node A routes the call over the local public network. Incoming interface: Private Destination: Remote PSTN Node B Node A User in Node B dials a private DN for a user on A. DN type: Private Node B recognizes it as being for Node A. Uses the private trunk to route the call the call to A. Incoming interface: Intercom Destination: Remote node Node B receives the call and identifies it as terminating locally. Uses target line to route call. Incoming interface: Private Destination: Local (target line) Node B Node C User on Node B dials a private DN for a user on C. DN type: Private Node B recognizes it as being the responsibility of Node A and routes the call over the private trunk to A. Incoming interface: Intercom Destination: Remote node Node A receives it and identifies it as being for C. Uses IP trunk to route call to C. Incoming interface: Private Destination: Remote node Node C receives the call and identifies it as terminating locally. Uses target line to route call. Incoming interface: Private Destination: Local (target line) P0992638 03 Modular ICS 6.0 Installer Guide 118 / Private networking using PRI SL-1 Received Destination Description Node B Node D User on B dials a private DN for node D. DN type: Private Node B identifies it as being for node A and uses private trunk to route the call to A. Incoming interface: Intercom Destination: Remote node Node A receives it and identifies it as being for C. Uses IP trunk to route call to C. Incoming interface: Private Destination: Remote node Node C receives it and identifies it as being for D. Uses the private trunk to route call to D. Incoming interface: Private Destination: Remote node Node D receives the call and identifies it as terminating locally. Uses target line to route call. Incoming interface: Private Destination: Local (target line) Node B Node F User on B dials a private DN for node F. DN type: Private Node B identifies it as being for node A and uses private trunk to route the call to A. Incoming interface: Intercom Destination: Remote node Node A receives it and identifies it as being for C. Uses IP trunk to route call to C. Incoming interface: Intercom Destination: Remote node Node C receives it and identifies it as being for D. Uses the private trunk to route call to D. Incoming interface: Intercom Destination: Remote node continued on next page Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 119 Received Destination Node B to Node F (continued) Description Node D receives it and identifies it as being for F. Uses the private trunk to route call to F. Incoming interface: Intercom Destination: Remote node Node F receives the call and identifies it as terminating locally. Uses target line to route call. Incoming interface: Private Destination: Local (target line) Routing for tandem networks In tandem networks each node needs to know how to route calls that do not terminate locally. To do this, you set up routes for each connecting node by defining destination codes for each route. If the node is also connected to the public network, the usual routing is required for that connection. The following examples, show the routing tables for Node A and Node C for externally-terminating calls. Note: The PRI lines are enbloc lines, so all dialed digits are collected before being dialed out. Node A Destination Code Table, external termination Route Absorb length Destination code (public DNs) 4 (PSTN) 1 91604 3 (Node B) 0 91403762 (Node B) 3 (Node B) 0 91403765 (Node E) 4 (PSTN) 1 9140376* (not internal network) 4 (PSTN) 1 914037* (not internal network) 4 (PSTN) 1 91403* (not internal network) 4 (PSTN) 1 9* (not internal network) * This wild card represents a digit between 1 and 9. P0992638 03 Modular ICS 6.0 Installer Guide 120 / Private networking using PRI SL-1 Node A Destination Code Table, internal termination Route Absorb length Destination code (private DNs) 3 (Node B) 0 392 (Node B) 3 (Node B) 0 395 (Node E) 5 (Node C) 0 393 (Node C) 5 (Node C) 0 394 (Node D) 5 (Node C) 0 396 (Node F) Node C Destination Code Table, external termination Route Absorb length Destination code (Public DNs) 3 (Node B) 0 91613764 (Node D) 3 (Node B) 0 91613766 (Node F) 4 (PSTN) 1 9161376* (not internal network) 4 (PSTN) 1 916137* (not internal network) 4 (PSTN) 1 91613* (not internal network) 4 (PSTN) 1 9161* (not internal network) 4 (PSTN) 1 916* (not internal network) 4 (PSTN) 1 91* (not internal network) 4 (PSTN) 1 9 (not internal network) * This wild card represents a digit between 1 and 9. Node C Destination Code Table, internal termination Route Absorb length Destination code (Private DNs) 3 (Node D) 0 394 (Node D) 3 (Node D) 0 396 (Node F) 5 (Node A) 0 391 (Node A) 5 (Node A) 0 392 (Node B) 5 (Node A) 0 395 (Node E) Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 121 Advanced Private Networking There are two ways of setting up dialing plans for an Advanced Private Network (APN). • The first method uses routing tables to interconnected systems. This type of network may use SL-1 lines, but it does not use the MCDN protocol, even though the MCDN keycode is require to allow the use of PRI SL-1 lines. • The second method allows you to network among other Norstar systems, Meridian systems, and Business Communications Manager systems using SL-1 lines and the MCDN protocol. This system uses the private dialing plans in the same way as the Private Network Tandem Calling network does. However, if you are using a Norstar to support your central voice mail or call attendent, you must use a CDP dialing plan. The MCDN protocol provides additional features that support the central voice mail/Auto Attendant as well as system call routing. Networking using routing codes If you have a simple private network, composed of one central Meridian 1 and two smaller sites with Norstar systems, you can use routing codes to direct calls. The following example shows a Meridian 1, representing the head office, connected to several smaller branch offices. In this network, only the head office has trunks connected to the public network. The branch offices access the public network via the private connection to the head office. This configuration allows for cost savings by consolidating the public access trunks. Users at all three locations access the public network by dialing 9, followed by the public number. P0992638 03 Modular ICS 6.0 Installer Guide 122 / Private networking using PRI SL-1 For example, a user in the west end branch might dial 9-5551212 (for a local call) or 9-1-613-555-1212 (for a long distance call). These public calls are routed to the Meridian 1 by the Norstar routing table. Routing tables at the Meridian 1 will then select an appropriate public facility for the call. Private network calls are made by dialing a four-digit private network DN. For example, if a user in the west end branch wishes to call a user in the east end branch within the private network, they dial 6221. Private networking using routing tables West end Branch East-end Branch West-end branch East-end branch Network Network #: 2221#: 2221 Rec'd #:Rec’d 2221#: 2221 InternalInternal #: 2221#: 2221 PRI PRI(SL-1) SL-1 NetworkNetwork #: 6221#: 6221 Rec’d #: 6221#: 6221 Rec'd InternalInternal #: 6221#: 6221 PRI PRISL-1 (SL-1) Meridian Meridian M1 M1 Meridian 1 Meridian 1 DN: 4221 DN: 4221 PRI PRI(public (publicprotocol) protocol) Central Central Office Office Routing network settings Heading Parameter Setting West End: Hardware Modular ICS 6.0 Installer Guide Card 1 PRI P0992638 03 Private networking using PRI SL-1 / 123 Heading Trk/Line Data Line Access Parameter Setting Protocol SL-1 BchanSeq Ascend ClockSrc Primary Line 245 Target line Rec’d # 2221 DN 2221 L245:Ring only Line pool access Line pool PRI-A Route 001 DialOut No numbr Use Pool PRI-A DN type Private DestCode 4 Normal rte 001 Absorb 0 DestCode 6 Normal rte 001 Absorb 0 Route 002 DialOut No numbr Use Pool PRI-A DN type Public DestCode 9 Normal rte 002 Absorb 0 Card 1 PRI Protocol SL-1 BchanSeq Ascend ClockSrc Primary Line 245 Target line To Head Office: Routing Service To East End: Routing Service To Public Network: Routing Service East End: Hardware Trk/Line Data P0992638 03 Modular ICS 6.0 Installer Guide 124 / Private networking using PRI SL-1 Heading Line Access Parameter Setting Rec’d # 6221 DN 6221 L245:Ring only Line pool access Line pool PRI-A Route 001 DialOut No numbr Use Pool PRI-A DN type Private DestCode 4 Normal rte 001 Absorb 0 DestCode 2 Normal rte 001 Absorb 0 Route 002 DialOut No numbr Use Pool PRI-A DN type Public DestCode 9 Normal rte 002 Absorb 0 To Head Office: Routing Service To West End: Routing Service To Public Network: Routing Service Additional Configuration In this example, outgoing public network calls dialed from a Norstar telephone are passed to the Meridian 1, and the Meridian 1 is responsible for seizing a public trunk. For this reason, the 9 prefix is left in the number passed to the Meridian 1. This necessitates that the Public DN lengths table on each Norstar be modified to account for the extra leading digit. Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 125 Essentially, the eight pre-configured entries are modified to include a leading 9 in the prefix digits, and the length value for each entry is increased by one. The new entries are listed below. Prefix Length Default 8 90 12 900 13 901 18 9011 19 91 12 9411 4 9911 4 Carrier codes: If a system has a different long-distance service from the local service, or if the long-distance service changes within the schedules, the routing tables can be set up to include a carrier code. You define the code under System Programming/ Access codes/Carrier codes. You then refer this to the routing tables in Services/Routing Service/route/ Carrier codes where you define it as part of the destination code, or part or all of the DialOut string when you set up a routing service schedule. Meridian M1 Configuration: • Meridian M1 is the timing master for the private network PRI connections. • Meridian M1 uses descending mode for PRI B-channel selection. P0992638 03 Modular ICS 6.0 Installer Guide 126 / Private networking using PRI SL-1 • The Meridian M1 must recognize calls dialed to 2xxx and 6xxx numbers, and route the call over PRI to either the East or West end offices. The same applies to incoming DID calls from the public network. • The Meridian M1 must recognize numbers starting with 9 as public numbers, whether the numbers are dialed by Meridian M1 users or by Norstar users. MCDN Private Networking When you use MCDN on your private network, you gain the advantages of being able to use a central voice mail/Auto Attendant system to service the entire network, as well as gaining advanced system network features, which keep network traffic flowing along the most efficient paths. MCDN networking uses PRI SL-1 lines and the MCDN protocol firmware. You need keycodes for each of these features. To set up calling over an MCDN network, you define a dialing plan that allows the user on any system to experience consistent dialing strings for internal and external calls. For this type of network, the DNs need to be the same length, but they do not have to be unique to the entire network. If your network is connected to a Meridian 1, and it is the Meridian that you are using for centralized voice mail and Auto Attendant, you can use either a UDP or CDP dialing plan. • If you use UDP, you dial a unique location code with the local telephone DN range. • In the case of CDP, the first digit of the DN range denotes the node and is unique to each system. Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 127 However, if you are using a Norstar voice mail/Auto Attendant for your centralized voice mail, you must create the calling protocols on the network using CDP. This is a private dialing plan where the first digit of the extensions for each system is unique to that system, and all DNs on all systems are the same length. Using a UDP dialing plan To use UDP, the user dials this combination: ACn+LOC+DN (private or public ACcess code, LOCation code, Directory Number) Meridian 1 Norstar LOC 244 telephone DN: 1111 A PRI trunks set to SL-1 Voice Mail/ Auto Attendant C Norstar LOC 496 set DN: 2229 set DN: 2111 PRI trunks set to SL-1 B External set set DN: 613-599-9999 Public Network UDP call scenarios Call scenario LOC Dialing String Calling Party Number Called Party Number Calling to another site within the network 244 *6-668-2222 244-1111 668-2222 Calling within the node 496 2229 1111 2229 Calling the public network 244 **9-599-9999 613-763-1111 (OLI Public DN) 599-9999 LOC: This code defines the particular Norstar system. * Private Access Code (within network) **Public Access Code (out to PSTN) P0992638 03 Modular ICS 6.0 Installer Guide 128 / Private networking using PRI SL-1 UDP call routing Heading Parameter Setting A: Hardware Trk/Line Data Line Access Dialing Plan Card 1 PRI Protocol SL-1 BchanSeq Ascend ClockSrc Primary Line 245 Target line Rec’d # 1111 DN 1111 L245:Ring only Line pool access Line pool PRI-A Private UDP PrivNetID 1 Loc Code 244 Priv DN len 7 Route 001 DialOut No numbr Use Pool PRI-A DN type Private DestCode 4 Normal rte 001 Absorb 0 PrivAccCode 4 DestCode 6 Normal rte 001 Absorb 0 PrivAccCode 6 Route 002 DialOut No numbr Use Pool PRI-A To C: Routing Service Access Codes To B: Routing Service Access Codes To Public Network: Routing Service Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 129 Heading Access Codes Parameter Setting DN type Public DestCode 9 Normal rte 002 Absorb 0 PrivAccCode 9 Card 1 PRI Protocol SL-1 BchanSeq Ascend ClockSrc Primary Line 245 Target line Rec’d # 2229 DN 2229 L245:Ring only Line pool access Line pool PRI-A Private UDP PrivNetID 2 Loc Code 496 Priv DN len 7 Route 001 DialOut No numbr Use Pool PRI-A DN type Private DestCode 4 Normal rte 001 Absorb 0 PrivAccCode 4 DestCode 2 Normal rte 001 Absorb 0 PrivAccCode 2 B: Hardware Trk/Line Data Line Access Dialing Plan To C: Routing Service Access Codes To A: Routing Service Access Codes P0992638 03 Modular ICS 6.0 Installer Guide 130 / Private networking using PRI SL-1 Heading Parameter Setting To Public Network: Routing Service Access Codes Route 002 DialOut No numbr Use Pool PRI-A DN type Public DestCode 9 Normal rte 002 Absorb 0 PrivAccCode 9 Using a CDP dialing plan To use CDP, the user dials the internal DN for the target telephone. Each node DN range starts with a unique digit. Norstar Steering code: 1 set DN: 1111 A Norstar SL-1 trunk Voice Mail/ Auto Attendant C SL-1 trunks Norstar Steering code: 2 set DN: 2229 set DN: 2111 Modular ICS 6.0 Installer Guide B External set set DN: 613-599-9999 Public Network P0992638 03 Private networking using PRI SL-1 / 131 CDP call scenarios Call scenario Dialing String Calling Party Number Called Party Number Calling to another site within the network 2229 1111 2229 Calling within the node 2229 2111 2229 Calling the public network *9-599-9999 613-763-1111 (OLI Public DN) 599-9999 *Public Access Code (out to PSTN) CDP call routing Heading Parameter Setting A Hardware Trk/Line Data Line Access Dialing Plan Card 1 PRI Protocol SL-1 BchanSeq Ascend ClockSrc Primary Line 245 Target line Rec’d # 1111 DN 1111 L245:Ring only Line pool access Line pool PRI-A Private CDP PrivNetID 1 Route 001 DialOut No numbr Use Pool PRI-A DN type Private DestCode 4 Normal rte 001 Absorb 0 To C: Routing Service P0992638 03 Modular ICS 6.0 Installer Guide 132 / Private networking using PRI SL-1 Heading Parameter Setting To B: Routing Service DestCode 6 Normal rte 001 Absorb 0 Route 002 DialOut No numbr Use Pool PRI-A DN type Public DestCode 9 Normal rte 002 Absorb 0 Card 1 PRI Protocol SL-1 BchanSeq Ascend ClockSrc Primary Line 245 Target line Rec’d # 2229 DN 2229 L245:Ring only Line pool access Line pool PRI-A Private CDP PrivNetID 2 Route 001 DialOut No numbr Use Pool PRI-A DN type Private DestCode 4 Normal rte 001 Absorb 0 To Public Network: Routing Service B: Hardware Trk/Line Data Line Access Dialing Plan To C: Routing Service Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 133 Heading Parameter Setting To A: Routing Service DestCode 2 Normal rte 001 Absorb 0 Route 002 DialOut No numbr Use Pool PRI-A DN type Public DestCode 9 Normal rte 002 Absorb 0 To Public Network: Routing Service MCDN trunk call features The table below lists the MCDN features that are provided by an SL-1 link with MCDN active (the keycode is installed). The features affect call redirection and trunking functions, as shown in the table below. MCDN network features Centralized messaging • network call redirection information (NCRI) Centralize trunking • ISDN call connection limitation (ICCL) • trunk route optimization (TRO) • trunk anti-tromboning (TAT) P0992638 03 Modular ICS 6.0 Installer Guide 134 / Private networking using PRI SL-1 Network Call Redirection Information NCRI builds on the following call features: • • • External Call Forward Call Transfer Call Forward NCRI adds the ability to redirect a call across an MCDN network using Call Forward (all calls, no answer, busy) and Call Transfer features. The call destination also receives the necessary redirection information. This feature allows the system to automatically redirect calls from within a Norstar system to the Meridian Mail system, which resides outside the Norstar system on a Meridian 1 or another Norstar. The figure below shows an example of this situation, where user A calls user B on the same Norstar system. If user B is busy or not answering, the call automatically gets transferred to a Meridian Mail number (user C) across an MCDN link between the Norstar system and the Meridian 1 system (or another Norstar system) where the mailboxes are set up. Network call redirection path Norstar SL-1 MCDN Telephone A Meridian 1 with Meridian Mail Original call Telephone B Call forwarded to Meridian Mail Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 135 If you are using the centralized voice message system from a Meridian 1 system, you require the following programming on the M1: M1 programming in LD 17 • NASA set to Yes • NCRD set to Yes Verifying NASA is Active • Overlay 22, LD 22 • REQ: PRT • TYPE: ADAN DCH (slot number) • NASA should be set to yes If NASA is not on: Disable the D channel • Overlay 96, LD 96 • REQ: CHG • TYPE:DIS DCH Verifying NCRD • Overlay 20, LD 20 • REQ: PRT • TYPE: TIE • CUST: 0 • Route: Enter the route defined in LD 20 • Keep pressing enter until all values are displayed. Check if NCRD is yes. P0992638 03 Disable the loop • Overlay 60, LD 60 • REQ: CHG • TYPE: DISL (slot number) Program the D channel • Overlay 17, LD 17 • REQ: CHG • TYPE: ADAN • ADAN: CHG DCH (slot number) • Keep pressing enter until you get to NASA • TYPE: yes • TYPE: end If NCRD is set to no • Overlay 16, LD 16 • REQ: CHG • TYPE: RDB • CUST: 0 • ROUT: (route number) from LD 20 • Keep pressing enter until you get NCRD and type Yes • Keep pressing enter until you get the REQ prompt again • TYPE: end Modular ICS 6.0 Installer Guide 136 / Private networking using PRI SL-1 ISDN Call Connection Limitation The ICCL feature piggybacks on the call initiation request and acts as a check at transit PBX points to prevent misconfigured routes or calls with errors from blocking channels. This feature adds a transit/tandem counter to a call setup message. This counter is compared at each transit PBX with a value programmed into the transit PBX, in a range from 0 to 31. If the call setup counter is higher than the PBX value, the call will be blocked at the PBX and cleared back to the network. This prevents calls from creating loops that tie up lines. Norstar configurations: • Setting ICCL 1. With the display showing System prgming press ‘ until the display shows NetworkServices. 2. Press ≠ until MCDN displays. 3. Press ≠. NetwkICCL: displays. 4. Press CHANGE to choose either Y (yes) or N (no) • Under Hardware, define Maximum transits for the card. The diagram below demonstrates how a call might loop through a network if the system is not set up with the ICCL feature. Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 137 Call loop on system without ICCL Meridian 1 Norstar Norstar Meridian 1 Norstar Telephone A Meridian configurations: The following settings are required on the Meridian system, using LD15: • REQ = CHG • TYPE = CDB • Net_DATA=Yes • CUST=0 • ISDN=Yes • RCNT(5) • PSTN=No • TNDM=0-31(15) • PCMC=0-31(15) • SATD=0-5(1) • Number plan CDP, UDP, and access code configured using LD 86, 87 and LD90 P0992638 03 Modular ICS 6.0 Installer Guide 138 / Private networking using PRI SL-1 Trunk Route Optimization TRO finds the most direct route through the network to send a call between nodes. This function occurs during the initial alerting phase of a call. Business Communications Manager configurations: • Under Network Settings, MCDN, set TRO to Y(yes). • Configure call routing for all optimal routes. • Configure Call Forward (All Calls, No Answer, Busy) or Selective Line Redirection to use the optimal routes. This feature avoids the following situation: A call originating from a Norstar system may be networked to a Meridian system, which, in turn, is networked to another Meridian system, which is the destination for the call. If the call routes through the first Meridian (M1) to reach the second Meridian (M2), two trunks are required for the call. An optimal choice is a straight connection to M2. TRO finds these connections and overrides the less-efficient setup. The following figure shows two call paths. The first route, through the Meridian, demonstrates how a call might route if TRO is not active. The second route, that bypasses the Meridian, demonstrates how TRO selects the optimum routing for a call. Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 139 Call paths with and without TRO Meridian 1 Norstar Telephone B PRI SL-1 PRI SL-1 PRI SL-1 Meridian 1 Telephone A Original call (no TRO) Telephone C Forwarded call (no TRO) Call path with TRO If you are using a Meridian 1 system as part of the network, you need the following programming for each system: M1 TRO set to yes for Card1/Mod 1 Norstar route: LD 16 TYPE: RDB Cust: xx Rout: 0-511 TRO: Yes Norstar configuration: 1. With the display showing System prgming press ‘ until the display shows NetworkServices. 2. Press ≠ until MCDN displays. 3. Press ≠. NetwkICCL: displays. 4. Press ‘ until TRO:Y displays. P0992638 03 Modular ICS 6.0 Installer Guide 140 / Private networking using PRI SL-1 5. Press CHANGE to choose either Y (yes) or N (no). Trunk Anti-tromboning TAT is a call-reroute feature that works to find better routes during a transfer of an active call. This feature acts to prevent unnecessary tandeming and tromboning of trunks. This action occurs after the speech path has been established. Note: This feature is not applicable for alerting calls. This feature does not activate if TRO is set to yes. Norstar configuration: 1. With the display showing System prgming press ‘ until the display shows NetworkServices. 2. Press ≠ until MCDN displays. 3. Press ≠. NetwkICCL: displays. 4. Press ‘ until TAT displays. 5. Press CHANGE to choose either Y (yes) or N (no). Meridian configuration The following must be set on the Meridian 1 before this feature can activate: • MCDN PRI D-channel must have TAT set to yes (using LD17 and TRMB in LD17) • 1.5 MB/2MB DTI/PRI card configured as PRI with interface type of SL1 • NCRD parameter set to yes for the MCDN PRI routes • Remote capabilities configured for the D-channel (using LD 17) to include ND2 Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 141 The diagram below shows how TAT reduces the line requirements. The solid line shows Telephone A calling Telephone B and being transferred over an additional PRI line to Telephone C. With TAT active, the same call is transferred to Telephone C over the same PRI line. Call paths with and without TAT Norstar Norstar Telephone A Telephone B Telephone C Forwarded call (no TAT) Forwarded call (using TAT) MCDN voice mail/auto attendant call features Besides the general MCDN features described in MCDN trunk call features on page 133, an MCDN connection with a Meridian 1 with attached voice mail system, also provides some special call features, as described below. MCDN Meridian 1 attendant MCDN features Meridian attendant features • camp-on • break-in Note: Although these features have the same functions as Camp-on and Priority calls within each Norstar system, MCDN camp-on and break-in from M1 can access all network telephones connected to the centralized voice mail system. P0992638 03 Modular ICS 6.0 Installer Guide 142 / Private networking using PRI SL-1 To all Norstar systems on the private network, the centralized voice mail system is viewed as an external call by each system, even though the dialing plan configurations makes it seem like callers are making local calls. Camp-on A call received by the Meridian attendant can be assigned to a telephone anywhere in the MCDN network, when the following situations are valid: • • • • the target telephone rings busy when the attendant calls no free keys on target telephone DND regular feature is inactive DND on busy feature is inactive The target user sees that there is a call camped on the telephone. The called user can then clear a busy lines and take the call, or the user can choose to reject the call, using F814, or the user can indicate Do Not Disturb, using F85. The diagram below demonstrates the call path for a Meridian attendant to camp a call on a telephone in the Norstar system. Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 143 Camping a call on a network telephone Norstar Line XXX Waiting Telephone A (rings busy) Incoming call for Telephone A Meridian 1 Meridian-based central attendant Attendant Call forwarded and camped on Telephone A Break-in The Meridian attendant can break into an on-going call from a telephone in the Norstar system, if these situations are valid: • • • • Target Norstar telephone is busy but still has a free intercom or line key. DND busy is turned on, although the attendant can override a busy signal, if it is turned off, by pressing the BKI key. Prime set also should be busy, with no free key, and with DND turned on. Attendant capability is high (2), and higher than either the target telephone or the caller the target telephone owner is busy with. A warning tone occurs for both parties on the call before the actual break-in occurs. P0992638 03 Modular ICS 6.0 Installer Guide 144 / Private networking using PRI SL-1 The diagram below demonstrates the call path for a Meridian attendant to break into a call between telephones in the Norstar system. Breaking into a Norstar call path Telephone B Incoming call for Telephone A Meridian 1 Norstar Break-in path Telephone A (rings busy) Attendant Break-in can be accomplished using two methods: • Pre-dial BKI: 1. Attendant presses BKI button on telephone. 2. Attendant dials the destination number. 3. On receiving a busy signal, the Attendant presses BKI again. The attendant is given access to the conversation. • Post-dial BKI: Attendant: 1. Attendant dials destination number. 2. If a camp-on or busy tone is heard, the attendant presses the BKI button on the telephone. The attendant is given access to the conversation. Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 145 You can set a level of priority that will determine if a telephone will allow an attendant to break in. This is referred to as setting the Intrusion level. How the intrusion hierarchy works: • Break-in allowed if Attendant telephone is High and caller telephone is Medium. • Break-in is not allowed if Attendant telephone is Medium and caller telephone is high. Set the Intrusion level for each telephone under Capabilities. 1. At Terminals&Sets, press ≠ and enter the DN number for the telephone to which you want to add intrusion levels. The telephone displays: or . 2. Press ≠. The display shows Line Access. 3. Press ‘ until you reach Capabilities. 4. Press ≠. The display shows Fwd no answer. 5. Press ‘ until you reach Intrusion. 6. Press ≠. The display shows Protect lvl. 7. Press CHANGE to select None, Low, Med, or High. P0992638 03 Modular ICS 6.0 Installer Guide 146 / Private networking using PRI SL-1 Central voice mail and Auto Attendant with Norstar You can use Norstar voice mail (NVM) and Auto Attendant running on a Norstar Application module (NAM) platform as the central voice mail/auto attendant node for your MCDN network. However, this configuration does not allow centralized camp-on or break-in, since these are Meridianvoice-mail-based features. Using NVM requires that all nodes on the network are set up with the CDP dialing rules. You can have a maximum of 10 nodes on a Norstar-based network if you use all three DTI cartridges. Note: Ensure you have the latest version of NVM if you want to set up this type of centralized system. Configuring centralized voice mail System configuration for centralized voice mail depends on where the NAM is connected. The system with the NAM is configured using the voicemail DN and a target line. The systems that are remote to the NAM are configured through the Telco features sections. Installation instructions about installing Norstar voice mail as a centralized voice mail system, are explained in the addendum titled: Installing Norstar Voice Mail as a Centralized Voice Mail System. This addendum includes details about voice mail configuration as well as the Norstar Modular ICS configuration that is included in the following sections. Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 147 Local system To set up the local system, you need to assign a target line to the DN for the voice mail system, then enter that DN into the target line record. 1. After you enter your password, at the Terminals&Sets prompt, press ≠. The prompt displays: Show set: 2. Enter the DN number for the voice mail system. 3. Press ≠. The prompt displays Line access. 4. Press ≠. The prompt displays Line assignment. 5. Enter the target line number for your voice mail system. 6. Press CHANGE to change the setting for each line to one of the following: Unassigned, Ring only, Appr&Ring, and Appr only. 7. Press – until you reach the top level, then press ‘. The prompt displays Lines. 8. Press ≠. The prompt displays Show line. 9. Enter the target line number you entered in step 5. 10. Press ≠. The prompt displays Trunk/line data. 11. Press ≠. The prompt displays Line Type. 12. Press ‘. The prompt displays Rec'd #. 13. Enter the DN for the voice mail system. 14. Exit programming. P0992638 03 Modular ICS 6.0 Installer Guide 148 / Private networking using PRI SL-1 Remote system On the nodes that are not directly connected to the central voice mail system, you need to use the Telco Features headings to identify the route to the voice mail system. 1. After you enter your password, press ‘ until the prompt displays Telco Features: 2. Press ≠. The prompt displays VMsg Center tel#s. 3. Press ≠. The prompt displays VMsg Center 1. 4. Press ≠. The prompt displays Use:. 5. Press CHANGE to until you reach Routing tbl. 6. Press ‘. The prompt displays Tel #:. 7. Enter the number to access the external voice mail system. Set Telco features for the VM DN 1. Press – until you reach the top level, then press ‘ until the prompt displays Terminals&Sets. 2. Press ≠. The prompt displays: Show set: 3. Enter the DN for the voice mail system. 4. Press ≠. The prompt displays Line access. 5. Press ‘ until the prompt displays Telco features. 6. Press ≠. The prompt displays Feature Assign. 7. Press ≠. The prompt displays Show line. 8. Enter the line number that connects to the system for the central voice mail system. 9. Press ≠. The prompt displays Caller ID Set. Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 149 10. Press ‘ until the prompt displays Extl VMsg set. 11. Press CHANGE to select Y (yes). Set Telco features for the target line 1. Press “ until you reach the top level, then press ‘ until the prompt displays Lines. 2. Press ≠. The prompt displays: Show line: 3. Enter the target line number for the voice mail system. 4. Press ≠. The prompt displays: Trunk/line data: 5. Press ‘ until the prompt displays Telco features. 6. Press ≠. The prompt displays VMsg Center 1. 7. Press ≠. The prompt displays Use:. 8. Press CHANGE to until you reach Routing tbl. 9. Press ‘. The prompt displays Tel #:. 10. Enter the number to access the external voice mail system. 11. Exit programming. Using centralized voice mail If you use NVM, ensure that you provide the correct user cards for system access. Users with telephones connected to the Meridian or Norstar unit on which NVM is installed, use internal voice mail feature codes to use the system (F981, and so on). Users on other nodes of the system, use the remote access codes, which are similar to the codes they would use if the central voice mail system was the Meridian-based system. P0992638 03 Modular ICS 6.0 Installer Guide 150 / Private networking using PRI SL-1 Note: Meridian mail and Norstar voice mail can co-exist on the same Meridian, however, users can only be configured for one of the systems. Configuring Centralized Auto Attendant (CAA) System configuration for centralized Auto Attendant depends on where the NAM is connected. The system with the NAM is configured using the CAA DN and a target line. The systems that are remote to the NAM are configured through the Telco features sections. All nodes must have a unique Private Network Identifier (PNI), which is defined under Dialing Plan. On each node, as well, the PNIs of adjacent nodes are programmed under Hardware. Assigning PNIs 1. After you enter your password, press ‘ until the prompt displays System Prgrming: 2. Press ≠. The prompt displays Hunt groups. 3. Press ‘ until the prompt displays Dialing Plan. 4. Press ≠. The prompt displays Private Network. 5. Press ≠. The prompt displays Type. 6. Press CHANGE to until you reach CDP. 7. Press ‘. The prompt displays PrivNetID. 8. Enter the private network ID for your system. Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 151 Assigning PNIs for adjacent nodes 1. After you enter your password, press ‘ until the prompt displays Hardware: 2. Press ≠. The prompt displays Show module. 3. Enter the module where the PRI card you have configured for SL-1 resides. 4. Press ≠. The prompt displays CdX-KSU. 5. Press ≠. The prompt displays Card type. 6. Press ‘. The prompt displays Lines. 7. Enter the line number you want to configure. 8. Press ≠. The prompt displays Protocol. 9. Ensure that this displays SL-1. 10. Press ‘. The prompt displays PrivNetID:. 11. Enter the PNI of the adjacent node. 12. Repeat these steps for all the modes that are directly adjacent to your system. Local system To set up the local system, you need to assign a target line to the DN for the voice mail system, then enter that DN into the target line record. 1. After you enter your password, at the Terminals&Sets prompt, press ≠. The prompt displays: Show set: 2. Enter the DN number for the Auto Attendant. 3. Press ≠. The prompt displays Line access. P0992638 03 Modular ICS 6.0 Installer Guide 152 / Private networking using PRI SL-1 4. Press ≠. The prompt displays Line assignment. 5. Enter the target line number for the Auto Attendant system. 6. Press CHANGE to change the setting for each line to one of the following: Unassigned, Ring only, Appr&Ring, and Appr only. 7. Press – until you reach the top level, then press ‘. The prompt displays Lines. 8. Press ≠. The prompt displays Show line. 9. Enter the target line number you entered in step 5. 10. Press ≠. The prompt displays. The prompt displays Line Type. 11. Press ‘. The prompt displays Rec'd #. 12. Enter the DN for the Auto Attendant system. 13. Exit programming. Remote system On the nodes that are not directly connected to the central Auto Attendant system, you need to use the Telco Features headings to identify the route to the system. 1. After you enter your password, press ‘ until the prompt displays Telco Features: 2. Press ≠. The prompt displays VMsg Center tel#s. 3. Press ≠. The prompt displays VMsg Center 1. 4. Press ≠. The prompt displays Use:. 5. Press CHANGE to until you reach Routing tbl. Modular ICS 6.0 Installer Guide P0992638 03 Private networking using PRI SL-1 / 153 6. Press ‘. The prompt displays Tel #:. 7. Enter the number to access the external Auto Attendant system. Set Telco features for the CAA DN 1. Press – until you reach the top level, then press ‘ until the prompt displays Terminals&Sets. 2. Press ≠. The prompt displays: Show set: 3. Enter the DN for the Auto Attendant system. 4. Press ≠. The prompt displays Line access. 5. Press ‘ until the prompt displays Telco features. 6. Press ≠. The prompt displays Feature Assign. 7. Press ≠. The prompt displays Show line. 8. Enter the line number that connects to the system for the central voice mail system. 9. Press ≠. The prompt displays Caller ID Set. 10. Press ‘ until the prompt displays Extl VMsg set. 11. Press CHANGE to select Y (yes). Set Telco features for the target line 1. Press – until you reach the top level, then press ‘ until the prompt displays Lines. 2. Press ≠. The prompt displays: Show line: 3. Enter the target line number for the voice mail system. 4. Press ≠. The prompt displays: Trunk/line data: P0992638 03 Modular ICS 6.0 Installer Guide 154 / Private networking using PRI SL-1 5. Press ‘ until the prompt displays Telco features. 6. Press ≠. The prompt displays VMsg Center 1. 7. Press ≠. The prompt displays Use:. 8. Press CHANGE to until you reach Routing tbl. 9. Press ‘. The prompt displays Tel #:. 10. Enter the number to access the external Auto Attendant system. 11. Exit programming. Voice mail configuration On the voice mail system, set the following parameters: • • • • Set Redirected DN to Yes. Under the F983 AA promopt, set ANS: Y for the voice main DN assigned target line. Under F983 dial 77 and set External init as Y. From the CVM/CAA lines, use the default greeting table 1. For detailed directions, refer to the addendum titled: Installing Norstar Voice Mail as a Centralized Voice Mail System. Modular ICS 6.0 Installer Guide P0992638 03 Customer Use / 155 Customer Use This section shows sample configurations for different types of network access. Each example has four parts: • A scenario explains the goal of the call and what is required to achieve it. A diagram shows the network configuration that supports the application. A list shows the Norstar hardware required to support the configuration. Tables show the programming. Only those settings that are important to network access are described. • • • Public network The calls described in this section all originate from the public network. Callers dial in using a public DN into the system. Call one or more Norstar telephones Ms. Nelson is a bank customer with a question for an accountant. She dials the number that maps onto target line 203. All of the telephones ring in the accounting department. Target line 203 Ms. Nelson DID trunk cartridges Accountant (225) DID Accountant (226) Central Office P0992638 03 Modular ICS 6.0 Installer Guide 156 / Customer Use Hardware: ICS, a Trunk Module with a DID Trunk Cartridge, or a DTI with lines programmed as DID. Heading Parameter Setting Trk/Line Data Rec'd # Line 051 4321 (for Line 203) DID Rec'd # length Rec'd # length four digits (can be from three to seven digits, but must match number of digits sent by central office) Call Norstar and select tie lines to a private network A manager in Georgia wants to use the tie lines at headquarters to call Washington. He dials a telephone number that maps onto the DISA DN, enters a Class of Service (COS) password, then dials a line pool access code to select a tie line to Washington. Using tie lines DID and E&M/DISA trunk cartridges DID Manager (in Georgia) Central Office Norstar E&M line pool to Washington Hardware: ICS, a Trunk Module with a DID Trunk Cartridge, two E&M/DISA Trunk Cartridges for the three trunks in the line pool to Washington, or a DTI with one DID line and three E&M lines. Heading Parameter Setting Incoming trunk: Trk/Line Data Line 049 DID Access codes DISA DN 5321 Modular ICS 6.0 Installer Guide P0992638 03 Customer Use / 157 Heading Rec'd # length Outgoing trunk: Trk/Line Data Access codes Parameter Setting Rec'd # length four digits (three to seven digits, but must match number of digits sent by central office) Line 053 Line type E&M Pool F Line pool F 6 (up to four digits) COS pswds Define restrictions. Define remote access pkgs. Assign a restriction filter to the line. Assign COS passwords and filters for each Class of Service. Call Norstar and select lines to the public network Gord wants to make a long-distance business call from home. To avoid being charged, he dials the telephone number that maps onto the Auto DN at work. After hearing the dial tone, Gord dials a line pool access code to select a line to the public network. He then dials the long-distance number. Using DID to dial long-distance Gord at home Business client Norstar DID line pool Central Office P0992638 03 Central Office Modular ICS 6.0 Installer Guide 158 / Customer Use Hardware: ICS, a Trunk Module with a DID Trunk Cartridge or DTI with several DID lines. Heading Parameter Setting Incoming trunk: Trk/Line Data Line 049 DID Access codes Auto DN 4321 Rec'd # length Rec'd # length four digits (can be from three to seven digits, but must match number of digits sent by central office) Lines /Restrictions and Remote access Outgoing trunk: Trk/Line Data Access codes Lines /Restrictions Modular ICS 6.0 Installer Guide Define restriction filters. Define remote access packages. Assign a remote restriction and remote package to the line. Line 001 Line type Loop Pool A Line pool A 1234 Assign a restriction filter to the line. P0992638 03 Customer Use / 159 Private network All the calls described in this section originate from within the networked system. Call one or more Norstar telephones The production supervisor in Houston selects the lessexpensive company Tie line to call the manager at the Administration office in Dallas. Once the line is selected, the production supervisor dials the digits that will map onto the target line of the manager in Dallas. Calling from a Norstar to a remote PBX E&M target line 243 PBX in Houston Manager in Dallas Norstar Hardware: ICS, a Trunk Module with an E&M/DISA Trunk Cartridge or a DTI with an E&M line. Heading Incoming trunk: Trk/Line Data Rec'd # length P0992638 03 Parameter Setting Rec'd # Line 049 Ans Mode 4321(for target line 243) E&M Auto Rec'd # length four digits (can be from three to seven digits, but must match number sent by central office) Modular ICS 6.0 Installer Guide 160 / Customer Use Use tie lines to other nodes in the private network At a branch office, Joan selects a tie line to the main office. After hearing the dial tone, she dials a line pool access code to select another tie line to a branch office in the next state. Calling within the network through Tie lines Joan at branch office E&M line pool E&M to next state key system Norstar Hardware: ICS, a Trunk Module with two E&M/DISA Trunk Cartridges, for the three lines in the line pool and the one incoming line, or a DTI with four E&M lines. Heading Incoming trunk: Trk/Line Data Parameter Line 049 Ans mode Under Lines / Restrictions / Remote access Outgoing trunk: Trk/Line Data Access codes Lines / Restrictions Modular ICS 6.0 Installer Guide Setting E&M Auto Define restriction filters. Define remote access packages. Assign a remote restriction and remote package to the trunk. Line 050 Line type E&M Pool D Line pool D 71 (can be from one to four digits) Assign a restriction filter to the trunk. P0992638 03 Customer Use / 161 Select lines to the public network Liz in Memphis, needs to call long-distance to a client in New York. She selects a tie-line to the branch office in New York. After hearing the dial tone, she dials a line pool access code to select a line to the public network. Then, she dials the external number as a local call. Using a Tie line and line pool to call remote PSTN Liz LizininMemphis Memphis client York client in in New New York New York New York Loop start E&M key system Norstar Central Office Hardware: ICS, a Trunk Module with an E&M/DISA Trunk Cartridge or DTI with an E&M line. Heading Incoming trunk: Trk/Line Data Parameter Line 049 Ans mode Under Lines / Restrictions and Remote access Outgoing trunk: Trk/Line Data Access codes P0992638 03 Setting E&M Auto Define restriction filters and remote access packages. Assign a remote restriction and remote package to the trunk. Line 001 Line type Loop Pool B Line pool B 73 (can be one to four digits) Modular ICS 6.0 Installer Guide 162 / Customer Use Heading Parameter Lines / Restrictions Setting Assign a restriction filter to the line. Select E&M trunks to the private network For a confidential call, the Montana sales manager presses the line button for a private E&M trunk to the Oregon office. This automatically alerts at the line appearance on the telephone of the Oregon sales manager. Using private E&M trunks for remote calls Oregon sales manager (641) Montana sales manager (372) E&M Norstar Norstar Hardware: (for both systems) ICS, a Trunk Module with an E&M/DISA Trunk Cartridge or a DTI with an E&M line. Heading Montana: Outgoing trunk: Trunk Data (Line 049) Line Data (Line 049) Modular ICS 6.0 Installer Guide Parameter Setting Line E&M Line type Private to 372 P0992638 03 Customer Use / 163 Heading Oregon: Incoming trunk: Trunk Data (Line 057) Parameter Setting Line Ans mode Line type E&M Manual Private to 641 Norstar Line Redirection feature The branch office is receiving more calls than it can handle, so it redirects one of its lines to the main office. All calls that come in on target line 232 will be routed out on line 003 to the main office. Whenever a call is redirected, the target line and outgoing line will be busy for the duration of the call. Line redirection routes target line 232 Branch office incoming call line 3 Main office redirected call Norstar Norstar Hardware: ICS, an E&M/DISA Trunk Cartridge if the incoming trunk is E&M or a DID Trunk Cartridge if the incoming trunk is DID, or a DTI with one E&M line or one DID line. P0992638 03 Modular ICS 6.0 Installer Guide 164 / Customer Use Tips - Any line appearance on a telephone can be selected as the incoming line to be redirected. Restriction filter restrictions on the line are checked against the filter in effect at the time a call is redirected not when redirection is programmed. A target line cannot be selected as the outgoing line for redirection. The incoming trunk must have disconnect supervision. Heading Incoming trunk: Trk/Line Data Parameter Setting Line 001: Trunk mode: Ans mode: OR Line 049: OR Line 053: Ans mode: Loop Super Auto Rec'd #: (for target line 232) 4321 Rec'd # length Rec'd # length: four digits (can be from three to seven digits, but must match number of digits sent by central office) Outgoing trunk: Trk/Line Data Line 003: OR Line 054: Loop Allow redirect: Y Capabilities Modular ICS 6.0 Installer Guide DID E&M Auto E&M P0992638 03 ETSI MCDN and network features / 165 ETSI MCDN and network features If your system is running Profile 2, and you are using ETSI PRI lines with SL-1 MCDN protocol to network your systems, your network has access to all the MCDN features described in the preceding sections. MCDN features are set up under Network Features, MCDN. In addition, ETSI lines can provide the following CO network features. Availability of these features is first determined by your service provider, and secondly by turning on the features under Network Features, ETSI. Network Call Diversion Norstar Network Call Diversion (NCD) is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). NCD redirects calls using the same line on which they arrive. Call forward is efficient since there is no need for additional outside lines. Forwarding calls externally from an extension requires the user to enter either a Destination Code or Line Pool Access Code, and the number to which calls will be forwarded. Examples of NCD include: • redirecting all calls from an extension to a mobile phone • forwarding calls to an external destination (rather than to voicemail), when an extension is busy or the user is unavailable. P0992638 03 Modular ICS 6.0 Installer Guide 166 / ETSI MCDN and network features Allowing NCD To use NCD, you must turn the feature on in Network Services. 1. Press ‘ until the display reads System prgrming. 2. Press ≠. The display shows Hunt groups. 3. Press ‘ until the display shows Network Services. 4. Press ≠. The display shows Netwrk Redirection: N. 5. Press CHANGE and set to yes. Feature description NCD is available only over ETSI ISDN lines. It can be invoked when calls are presented to Norstar/BST extensions over ISDN lines. The user must program the selected extension. Refer to External call forwarding on page 44 NCD is integrated with the following existing Norstar Call Forward features: ²Ý ²¡Ý • Call Forward Unconditional (CFU)—implemented on Norstar Call Forward All Calls (CFAC) , and Selective Line Redirection (SLR) , also referred to as Line Redirection. This is programmable by the user. • Call Forward on Busy (CFB)—implemented on Norstar Call Forward Busy. • Call Forward on No Response (CFNR)—implemented on Norstar Call Forward No Answer. Modular ICS 6.0 Installer Guide P0992638 03 ETSI MCDN and network features / 167 For example: • When a call comes in on ETSI ISDN and is returned to a destination being serviced by ETSI ISDN, BTNR 191, Analogue or DASS2 lines, then ETSI Call Forward (CFU, CFB or CFNR) is used. • When a call comes in on ETSI ISDN and is returned to a private network destination over DPNSS, then External Call Forward (ECF) is used. • When a call comes in on DPNSS 1 and is returned on any line type except DPNSS 1, ECF is used. If that call is returned over DPNSS, however, then DPNSS 1 Diversion (DIV) is used. Refer to Network Call Diversion on page 165 • When a call comes in on any other line type, such as AC15A, then again ECF is used. Note that under certain line conditions, ECF will not work; refer to Line Redirection restrictions. Note: In all cases, if NCD fails due to network errors or rejections, Norstar invokes ECF. If an outgoing line is unavailable, Norstar routes the call to the line’s prime extension. Programming and restrictions NCD features are accessed through existing Norstar features. Extensions requiring redirection must be programmed individually to either CFAC or SLR. CFB or CFNA must be set during programming. Allow redirect must be set to Yes for each extension, in Terminals&Extns/Capabilities. Note: Any other programming applied to specific lines and extensions take precedence, for example Restrictions(extns) under Terminals&Extns. P0992638 03 Modular ICS 6.0 Installer Guide 168 / ETSI MCDN and network features NCD is used as long as the affected lines are ETSI ISDN, and the affected DIA lines are accessible via ISDN lines. Incoming calls are diverted back to the ISDN. If NCD fails due to network errors, ECF is invoked. If ECF cannot be executed, the incoming call is routed to the line’s prime extension. ATTENTION! If a line is configured to appear on several extensions with redirection programmed, predicting which extension will divert the call is not possible. This should be considered during system configuration. An extension with CFB, CFNA and CFAC programmed will give priority to CFAC for diversion. Selective Line Redirection Selective Line Redirection (SLR), also referred to as Line Redirection, is enhanced for use with digital lines and operates in conjunction with NCD. Diversion by SLR takes precedence over diversion by CFAC. An SLR line cannot be diverted by CFAC. If the call arrives on an extension with SLR programmed, a ring splash will sound (if programmed). For information on SLR restrictions refer to Selective Line Redirection on page 168. For information on redirecting lines see Line Redirection in the Modular Plus System Administration Guide. Modular ICS 6.0 Installer Guide P0992638 03 ETSI MCDN and network features / 169 Programming Extensions The User Interface for programming NCD is the same as for ECF. Different types of Call Forward are available depending on the extension being programmed. Programming an extension to forward calls externally requires the user to enter a destination code or line pool number, in addition to the external phone number. Therefore, care should be taken to identify your network line types and record the available codes and line pools. Enhanced Caller ID When a Norstar/BST extension which has Call Line Identifier (CLID) active receives a redirected call due to NCD, the user will see the DN for the Calling Number. This is followed by a “>” and the redirecting number. This is displayed for as long as the call is active (alerting or answered) at that telephone. If the alerting extension is not the CLID extension for that line, the line appearance can be pressed to briefly display the information. Pressing or INFO while the call is active invokes Call Info. Call Info on DPNSS displays the redirecting number and the reason for the redirection. ²¡ÚÚ Note: When Norstar requests that an incoming call be redirected by the distance network, Norstar does not inform the network of the redirecting DN. In this case, the diverted-to party will not see the diverting party DN. P0992638 03 Modular ICS 6.0 Installer Guide 170 / ETSI MCDN and network features Malicious caller identification (MCID) ²¡áà The MCID feature allows you to use to have call information recorded on the central office system for an incoming call on a specific line (EUROISDN lines, only). The user must invoke the feature code without hanging up, and within 30 seconds (time varies on different networks) after the caller hangs up. Note: This feature must be allowed in network programming to work. Check with your system administrator. The following information registers on the network: • called party number • calling party number • local time and date of the invocation in the network serving the called user • service provider option: calling party subaddress, if provided by calling user) Programming MCID capability To allow MCID functionality on your system, you must turn the feature on in Network Services. 1. Press ‘ until the display reads System prgrming. 2. Press ≠. The display shows Hunt groups. 3. Press ‘ until the display shows Network Services. 4. Press ≠. The display shows ETSI. Modular ICS 6.0 Installer Guide P0992638 03 ETSI MCDN and network features / 171 5. Press ≠. The display shows Netwrk Redirection: N. 6. Press ‘. The display shows MCID: N. 7. Press CHANGE and set MCID to yes. P0992638 03 Modular ICS 6.0 Installer Guide 172 / ETSI MCDN and network features Modular ICS 6.0 Installer Guide P0992638 03 Data Solutions Examples of ISDN Scenarios For information on various ISDN scenarios that may help you to decide on the data solution that is best for you, refer to the following web site: http://www.nortelnetworks.com/ support and perform a Search for TIPS. You will need your user name and access code. If you do not have a user name and access code, the site provides information about how to get access to this site. ISDN applications ISDN terminal equipment delivers a wide range of powerful business applications: Video conferencing and video telephony Video conferencing offers instant visual and audio contact between distant parties using either studio-based or desktop ISDN terminals. Desktop conferencing ISDN allows computer users in distant locations to share and edit any image, data or text file on their own computer screens while they discuss the information. P0992638 03 Modular ICS 6.0 Installer Guide 174 / Data Solutions File transfer The ISDN network allows you to transfer files containing data, text, images, data, or audio clips, faster and cheaper than with a conventional modem. Telecommuting Convenient retrieval, processing and storage of files is possible for the employee working at home by using ISDN lines to give high-speed access to information resources at the office. Group 4 fax ISDN fax applications save money by increasing both transmission speed and the quality of resolution. Remote LAN access ISDN provides an affordable and fast means for employees at remote sites, such as at home or in branch offices, to access local area networks (LANs). Leased line backup Essential backup for leased lines can be provided using ISDN, as required, rather than duplicating costly permanent leased lines. Modular ICS 6.0 Installer Guide P0992638 03 Data Solutions / 175 LAN to LAN bridging Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges only incurred when information is actually transmitted. Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. P0992638 03 Modular ICS 6.0 Installer Guide 176 / Data Solutions Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation Only qualified persons should service the system. The installation and service of this unit is to be performed only by service personnel having appropriate training and experience. It is critical that installers have the necessary awareness about hazards to which they are exposed in performing a task, and of the measures required to minimize the danger to themselves or other persons. Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the ICS must be connected to an outlet with a third-wire ground. In addition, all unused slots should have filler faceplates installed and the doors should be in place at the completion of any servicing. Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. A risk point on the ICS is the power cord earth ground pin. These leakage currents normally safely flow to Protective Earth ground via the power cord. Therefore, it is mandatory that connection to a grounded outlet is performed first and removed last when cabling the unit. Specifically, operations requiring the unit to be powered down must have the network connections (central office lines) removed first. P0992638 03 Modular ICS 6.0 Installer Guide 178 / Planning the installation Planning checklist The following section provides a check list for the set up processes for the MICS system. Hardware å Verify that you have all the equipment and supplies you need to install the system. See Required equipment on page 179. å Determine the location for the Integrated Communication System (ICS) and any expansion modules, telephones and other equipment. å Install the ICS equipment. Refer to Installation on page 209. Initial configuration Turn on the equipment, and do the following procedures within 10 minutes. If you change the defaults, note the changes in the Programming record. å Use the Profile code to access the profile interface if you require a profile that is different from the one used for North American systems. Refer to Profile programming on page 296. å Use the Dialpad code to access the dialpad interface if your system uses the CCITT dialpad. Refer to Dialpad programming on page 300. å Use the Startup code to access the template settings. If your system requires non-default template. Refer to Performing Startup on page 301. Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 179 System configuration å Plan and record system programming details in the Programming Record. å Use the System Administrator password to make any changes to the system defaults. Enter any information required for your system lines and telephones. Required equipment å Integrated Communication System (ICS) å Modular ICS ROM software cartridge å Modular ICS NVRAM cartridge å Trunk Cartridge(s) for the ICS å Services Cartridge — one required for T1, PRI or BRI, two required for busy sites or a Combination Fiber 6-port Services Cartridge, which provides the same Services Cartridge functionality å Digital Trunk Interface (DTI) configured for PRI å BRI card(s) for the ICS, as required å emergency telephones — two for ICS, one for each trunk module, as required å Business Series Terminals or Norstar telephones å ISDN devices, for example, ISDN equipment or data devices, as required å distribution panel(s) P0992638 03 Modular ICS 6.0 Installer Guide 180 / Planning the installation Expansion equipment å Expansion Cartridge — two-port or six-port å Combination Fiber 6-port Services Cartridge å Trunk Module(s) (TM) å Station Module(s) (SM) å Trunk Cartridge(s) for the TM å power bar Your Norstar system requires connection to a grounded outlet. To prevent possible injury from voltage on the telephone network, disconnect all central office and station lines before removing the plug from the electrical outlet. The basic Integrated Communication System (ICS) supports up to 32 telephones. With the addition of Trunk Cartridges, you can connect up to 48 digital lines to the ICS. With the addition of an Expansion Cartridge or a Combination Fiber 6-port Services Cartridge in the ICS, you can add Trunk Modules, Station Modules, Integrated Data Modules, or a combination of modules to increase your system capacity. Installed in ICS Additional modules allowed Trunk Station Maximum MICS 6.0 system No Expansion cartridge (mini) 0 0 0 2-port Expansion cartridge (midi) 2 2 2 6-port Expansion cartridge (maxi) 6 6 6 XC system Combination Fiber 6-port Services Cartridge (maxi) 6 6 6 Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 181 Installed in ICS Additional modules allowed Trunk Station Maximum Combination Fiber 6-port Services Cartridge and 6-port cartridges (mega) 6 12* 12 Two Combination Fiber 6-port Services Cartridge (mega) 6 12* 12 *The last two ports are reserved for Companion use and for data modules. See the Modular ICS Companion Installer Guide for more information about Companion programming. Optional equipment å station auxiliary power supply (SAPS) å Busy Lamp Field (BLF) (for the M7310/T7316 telephone only) å central answering position (CAP) module (for the M7324 telephone only) å Analog Terminal Adapter (ATA or ATA2) å external music source å auxiliary ringer å headset å telephone loud ring amplifier å base stations, handsets, antennas and remote power interconnect units å uninterruptible power supply If the system is equipped with digital lines, use an uninterruptible power supply so that the DTI keep-alive signal will continue to be sent to the network in the event of a power failure. P0992638 03 Modular ICS 6.0 Installer Guide 182 / Planning the installation Equipment for installing the ICS and modules å screwdriver å pliers å connecting tool (punch-down tool) å four 19 mm (3/4 in.) wood screws for each of the mounting brackets å 38 mm (1 1/2 in.) screws for the cable troughs (two screws for the ICS and SM, four screws for the TM) å 19 mm (3/4 in.) thick wooden backboard Location requirements å minimum distance of 4 m (13 ft.) from equipment such as photocopiers, electrical motors, and other equipment that can produce electromagnetic, radio-frequency, or electrostatic interference å clean, dry, and well-ventilated å minimum clearance of 150 mm (5 in.) above and 100 mm (4 in.) below the ICS å the gap between the ICS and the wall should be left completely clear to allow proper heat dissipation å temperature between 0°C and 50°C (32°F and 122°F) å humidity between 5% and 95%, non-condensing Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 183 Spacing requirements for a typical MICS-XC 6.0 system 19 mm thick (3/4 in)thic wallboard ifllboard k (3/4 in) wafac 19 mm sur e ingavailable smooth mounting surfaceunt not if smooth mo minmin 150 . mm (5 mm in) (5 in) 150 not available 500 mm 500 (20 mm in) in) (20 630mm 630 mmin) (25 (25 in) 130 mm (5 in) 200 200 mm mm in) (8(8in) 300 mm 300 mm (12(12in)in) Power co 100 100 mm mm in) (4(4in) Power cord length 1.5m m (5(5ft) ft.) 1.5 rd length min100 min. mm (4 in.) between . 100 m betwee m (4 in n bo bottom of trough and flo ttom ) and floor or might blor or otherof trough object ock aithat other Mouobject that block r flo might nt to prevwell abovew air flow.enMount well e floorabove the t water th damag e damage floor to prevent water P0992638 03 Modular ICS 6.0 Installer Guide 184 / Planning the installation Electrical requirements å non-switched outlet within 1.5 m (5 ft.) of the ICS å The ICS and module power cords are 1.5 m (5 ft.) long. You may connect the ICS and modules to a power bar. The power bar must be CSA certified and UL listed with a third-wire ground. Do not use an extension cord between the ICS and the power bar, or between the power bar and the electrical outlet. å AC outlet equipped with a third wire safety ground to provide shock protection and avoid electromagnetic interference å dedicated 110 V AC nominal, 50/60 Hz, 15 A minimum service with a third-wire safety ground Risk of electric shock. The safety of this product requires connection to an outlet with a third-wire ground. Use only with three-prong power cord and outlet. Check ground connections. Ensure that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. If they are not connected together, contact the appropriate electrical inspection authority. Do not attempt to make the connections yourself. Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 185 Configuring Trunk Cartridges If you plan to configure lines on a Loop Start Trunk Cartridge as auto-answer, you will need an E&M Trunk Cartridge for every two auto-answer loop start lines. The E&M Trunk Cartridge provides DTMF receivers for auto-answer loop start lines. You can install three additional Trunk Cartridges in each Trunk Module. The following table shows you the line capacity of each Trunk Cartridge. Trunk Cartridge Line capacity DTI configured for T1 (ICS only) 24 DTI configured for PRI T1(ICS only) 23 DTI configured for ETSI PRI 30 (Profile 2) BRI-ST & BRI-U4 8 BRI-U2 4 Loop Start with disconnect supervision 4 GATC/CI 4 DID (TM only) 4 E&M (TM only) 2 You can install different types of Trunk Cartridges together in the same Trunk Module. When mixing Trunk Cartridges, use a separate block on the distribution panel for each type of Trunk Cartridge. P0992638 03 Modular ICS 6.0 Installer Guide 186 / Planning the installation Configuring Station Modules 48 64 80 112 144 176 SM14 SM12 192 SM13 Mega / Companion 160 SM11 SM10 SM8 128 SM9 Mega 96 SM7 SM6 Maxi SM5 Midi SM3 32 SM4 Mini ICS Each Station Module allows you to connect up to 16 additional Norstar telephones to the system. 208 224 Tips - The following combinations are not supported with the MICS 6.0 and MICS-XC 6.0 systems: • two 2-port expansion cartridge system (four fiber ports total) • a six-port and a two-port expansion combination (eight fiber ports total) In a fully expanded system using 48 digital channels, consider installing two service cartridge functionality to prevent blocking of incoming calls due to lack of DTMF resources. Internal wiring requirements The following section describes the cable required for the Norstar loop and an ISDN S reference point S loop. Norstar loop å one, two or three twisted pair cables per telephone å dc loop resistance of less than 64 Ω å cable length (0.5 mm or 24 AWG) less than 300 m (1000 ft.) Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 187 å use of a station auxiliary power supply (SAPS) for loops 300 m (1000 ft.) to 790 m (2600 ft.). The SAPS must be a Class 2 power source that is UL listed and CSA certified. å no bridge taps ISDN S reference point (S Loop) å no longer than 1000 m (3,200 ft.) for point to point å no longer than 450 m (1,475 ft.) on a point-to-multipoint extended passive bus å no longer than 100 m (300 ft.) for 75 ohm cable or 200 m (600 ft.) for 150 ohm cable on a point-to-multipoint short passive bus Wiring for the S reference point (S loop) should conform to ANSI T1.605. Wiring for the ISDN U reference point (U loop) should conform to ANSI T1.601. Verify lightning protectors. Check the lightning protectors at the cable entry point to the building with special attention to the grounding. Report any problems to the telephone company in writing. Equipment that is designed to be connected using internal wiring is typically not lightning protected. Norstar telephone equipment and ISD N Sloops and T loops should not leave the building where the ICS is installed. P0992638 03 Modular ICS 6.0 Installer Guide 188 / Planning the installation System overview 1 2 3 4 5 6 7 12 8 13 9 14 10 Business Series 11 1 Integrated Communication System 2 Distribution panel 3 Emergency telephone 4 Analogue Terminal Adaptor 5 Call Logging Interface 6 Remote Set Device 7 External music source 8 Auxiliary ringer 9 External paging equipment 10 Station Auxiliary Power Supply 11 Digital telephones Terminals (TXXX) Norstar M7XXX series Insp ect FOR WAR D Call ers MXP (not shown: T/M7000 and T7406) 12 Remote Power Interconnect 13 Base station 14 Portable telephones 15 ISDN devices Modular ICS 6.0 Installer Guide 15 P0992638 03 Planning the installation / 189 Upgrading your Norstar system What procedure you use to upgrade your Norstar system will depend on what version of MICS software you are upgrading to. Upgrade notes: • When making simultaneous hardware and software upgrades (e.g. 12-port expansion plus a MICS 6.0 software upgrade), upgrade your software release before making your hardware upgrades. • Ensure you power up the system after the new software has been installed, but before any new hardware is added. Upgrading in this order maintains your 0X32 ICS programming data for use with MICS 6.0 and MICS-XC 6.0. Upgrade from 4.0, 4.1 or 5.0 to 6.0 Your MICS 6.0 upgrade includes a modular CS ROM cartridge that contains the new software. To upgrade from a MICS 5.0 system: 1. Power down. 2. Disconnect all amphenol cables. 3. Remove the power to the ICS and all associated modules. Disconnecting the power ensures protection for electronic components and that the data stored in the feature cartridge will not be corrupted. 4. Remove the MICS (4.0, 4.1 or 5.0) CS ROM cartridge. Note: Your system information remains on the NVRAM unit that the CS ROM cartridge fits into. P0992638 03 Modular ICS 6.0 Installer Guide 190 / Planning the installation 5. Insert the new MICS 6.0 CS ROM cartridge. 6. Plug the ICS back into the power source. 7. Reconnect all amphenol cables. 8. Wait for the system to reboot. Upgrade from 4.0/4.1 to 5.0 Your MICS 5.0 upgrade includes a modular CS ROM cartridge that contains the new software. To upgrade from a MICS 4.0 or MICS 4.1 system: 1. Power down. 2. Disconnect all amphenol cables. 3. Remove the power to the ICS and all associated modules. Disconnecting the power ensures protection for electronic components and that the data stored in the feature cartridge will not be corrupted. 4. Remove the MICS 4.0 or MICS 4.1 CS ROM cartridge. Note: Your system information remains on the NVRAM unit that the CS ROM cartridge fits into. 5. Insert the new MICS 5.0 CS ROM cartridge. 6. Plug the ICS back into the power source. 7. Reconnect all amphenol cables. 8. Wait for the system to reboot. Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 191 Upgrade from pre-4.0 system to 6.0, (reprogramming may be required) If you want to upgrade from a pre-4.0 system, you need both a MICS Non Volatile Read-only Memory (NVRAM) cartridge with a MICS 6.0 CS ROM cartridge installed. Note: This upgrade may require some partial reprogramming. To upgrade the software, follow these steps: 1. Power down. 2. Disconnect all amphenol cables. 3. Remove the power to the ICS and all associated modules. Disconnecting the power ensures protection for electronic components and that the data stored in the feature cartridge will not be corrupted. 4. Remove the entire cartridge. 5. Insert the new NVRAM cartridge with the Upgrade CS ROM software. 6. Plug the ICS back into the power source. 7. Reconnect all amphenol cables. 8. Wait for the system to reboot. 9. Repeat steps 1 to 3. 10. Remove the upgrade cartridge and insert the MICS 6.0 CS ROM cartridge. 11. Repeat steps 6 to 8. 12. Run the profile, dialpad, and startup programming within 15 minutes after reboot. 13. Program the system to your requirements. P0992638 03 Modular ICS 6.0 Installer Guide 192 / Planning the installation About the MICS NVRAM cartridge Do not install a MICS NVRAM cartridge from other MICS 6.0 systems. This will cause all the programming to be lost. Do not attempt to use the MICS NVRAM cartridge as stored data transfer. This will cause the system to cold start. The NVRAM assembly cartridge has a slot for a credit-card size PC-card, which are also referred to as Flash cards. These cards contain the system software and accommodate future system memory requirements and software downloading. Supported upgrades in MICS 6.0 Target Upgrade MICS Upgrading from... MICS (all versions) 1.0-3.0 6.0 USA-MICS-XC 6.0 CDA-MICS-XC 6.0 If you upgrade from software versions prior to MICS 4.0, some partial reprogramming may be required. An alternative upgrade, to retain programming integrity, is to upgrade to version 4.0, 4.1, or 5.0 and then upgrade to 6.0. Refer to Upgrade from pre-4.0 system to 4.0, 4.1 or 5.0 (retain programming) on page 193. MICS 4.0 Insert MICS CS ROM cartridge with appropriate software load. USA-MICS-XC 4.0 Insert MICS CS ROM cartridge with appropriate software load. CDA-MICS-XC 4.0 Insert MICS CS ROM cartridge with appropriate software load. Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 193 Target Upgrade MICS Upgrading from... 6.0 USA-MICS-XC 6.0 CDA-MICS-XC 6.0 MICS 4.1 Insert MICS CS ROM cartridge with appropriate software load. USA-MICS-XC 4.1 Insert MICS CS ROM cartridge with appropriate software load. CDA-MICS-XC 4.1 Insert MICS CS ROM cartridge with appropriate software load. MICS 5.0 Insert MICS CS ROM cartridge with appropriate software load. USA-MICS-XC 5.0 Insert MICS CS ROM cartridge with appropriate software load. CDA-MICS-XC 5.0 Insert MICS CS ROM cartridge with appropriate software load. Upgrade from pre-4.0 system to 4.0, 4.1 or 5.0 (retain programming) If you want to perform a two-step upgrade from a pre-4.0 system, so you can retain your system information, you need to use the upgrade tool that was introduced with MICS 4.0 and either the 4.0, 4.1 or 5.0 software upgrade. The upgrade tool allows you to transfer your NVRAM information to the new style NVRAM cartridge that contains a MICS CS ROM cartridge. If you do not use the upgrade tool, all or part of your programming will be lost. P0992638 03 Modular ICS 6.0 Installer Guide 194 / Planning the installation To use the Upgrade Tool to upgrade from previous versions of MICS (all versions prior to MICS 4.0), follow these steps: 1. Power down. 2. Disconnect all amphenol cables. 3. Remove the power to the ICS and all associated modules. Disconnecting the power ensures protection for electronic components and that the data stored in the feature cartridge will not be corrupted. 4. Remove your old Norstar MICS software cartridge. 5. This step determines the type of MICS system you will ultimately upgrade to. Insert the MICS NVRAM cartridge. See illustration on page 219. Insert the PC-card (or Flash card) that came with your upgrade tool package. Ensure that you use the appropriate MICS upgrade tool when upgrading. Your Norstar system will cold start and your data will be lost if the MICS ROM software cartridge that came in your upgrade tool does not match your MICS system software. 6. Reconnect all amphenol cables. 7. Power up. Wait until display flashing stops. Insert MICS Card is displayed. 8. Power down. 9. Insert the Modular ICS ROM software cartridge to perform the final stage of the upgrade to MICS 4.0, 4.1, or 5.0. See Installing the ROM Software Cartridge on page 219 to verify that you are using the proper software cartridge. 10. Power up. Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 195 If no alarm-event messages are observed, the upgrade to the new MICS software has been performed. If alarm codes are displayed, refer to Alarm codes on page 506 for definitions. If event messages are displayed refer to Event messages on page 514 for definitions. 11. Once you confirm your system information, you can choose to upgrade to the MICs 6.0 software. Refer to Upgrade from 4.0, 4.1 or 5.0 to 6.0 on page 189. Notes All old programming is maintained when upgrading from the 0X32 Release 1 - T1 software, with the following exceptions: • all system passwords are returned to the system defaults • ATA ans timer setting is returned to the system default setting Ensure that you maintain an accurate record of your existing system programming so that you can plan your new system programming appropriately. When upgrading from MICS 1.1, note that the Call log space has increased in newer versions. Reallocate log space after upgrading. If you have a Norstar system with a Modular 8X24 Key Service Unit (KSU), you cannot upgrade your software with the Upgrade Tool. If you want to upgrade to MICS 6.0, you P0992638 03 Modular ICS 6.0 Installer Guide 196 / Planning the installation must replace your older Modular 8X24 KSU with the current 0X32 ICS, and then program the system. Note: The Key Service Unit (KSU) has been renamed the Integrated Communication System (ICS). If you have a Norstar system with a Modular 0X32 ICS, you can use your ICS with the new MICS 6.0 and MICS-XC 6.0 software. When upgrading, Call Log information may be lost. During a system restart, Call Log information is not saved. Make sure to notify users if a system restart is planned so any log information can be recorded first. A loss of UTAM information occurs when upgrading US MICS-XC systems. UTAM Recovery Codes are required. If you are upgrading the system to include Companion components, see the upgrade instructions included in the Modular ICS Companion Installer Guide. Upgrading from MICS 6.0 to MICS-XC 6.0 MICS 6.0 mini to XC 6.0 mini 1. Install XC 6.0 ROM software cartridge. 2. Use module 1 (ports 101 to 132) for telephones only and module 2 for Trunk Cartridges only. Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 197 MICS 6.0 mini to XC 6.0 midi 1. Install XC 6.0 ROM software cartridge. 2. Install two-port Expansion Cartridge in slot 2. 3. Connect trunk modules beginning at port 4 and station modules beginning at port 3. MICS 6.0 mini to XC 6.0 maxi 1. Install XC 6.0 ROM software cartridge. 2. Install a Combination Fiber 6-port Services Cartridge in slot 2. 3. Connect trunk modules beginning at port 8 and work down and station modules beginning at port 3 and work up. MICS 6.0 midi to XC 6.0 midi 1. Install XC 6.0 ROM software cartridge. MICS 6.0 midi to XC 6.0 maxi 1. Install XC 6.0 ROM software cartridge. 2. Replace two-port Expansion Cartridge with either a Combination Fiber 6-port Services Cartridge or a 6-port Fiber Expansion Cartridge in ICS slot 2. 3. Connect trunk modules beginning at port 8 and work down and station modules beginning at port 3 and work up. Refer to page 216. MICS 6.0 maxi to XC 6.0 maxi Install XC 6.0 ROM software cartridge. P0992638 03 Modular ICS 6.0 Installer Guide 198 / Planning the installation MICS 6.0 maxi to XC 6.0 mega 1. Install XC 6.0 ROM software cartridge. 2. Replace two-port Expansion Cartridge with two Combination 6-port fiber Expansion Cartridges or one 6port Fiber Expansion Cartridge and one Combination Fiber 6-port Services Cartridge in ICS slots 1 and 2. 3. Connect trunk modules beginning at port 8 and work down. 4. Connect station modules beginning at port 3 and work up. Tips - Trunk modules cannot be connected to the Combination Fiber 6-port Services Cartridge in slot 1. (fiber interface ports 9 through 14. To add Station Modules to ports 13 and 14 in a mega system refer to Modular ICS Companion Installer Guide. Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 199 Slots on ICS 1 2 3 4 Feature Feature Cartridge cartridge Slot slot ICS ICS Trunk and Station Modules If you are not adding digital T1 trunks to your system, or expanding to a mega configuration, you may reuse your existing copper Trunk and/or Station Modules with the Modular 0X32 ICS in MICS 6.0/XC 6.0. One 6-port copper expansion cartridge can be supported on the maxi configuration. If you are adding digital T1 trunks to your system or expanding to a mega configuration, you must replace any copper Trunk and/or Station Modules with the new modules that have fiber connectors, and use a new fiber Expansion Cartridge in the ICS. You can reuse your old Trunk Cartridges in the new Trunk Module with fiber connectors. P0992638 03 Modular ICS 6.0 Installer Guide 200 / Planning the installation Trunk modules cannot be installed on the second expansion (6-port) cartridge. You must relocate station modules to the second expansion cartridge to free up ports on the first 6-port expansion cartridge. Global Analog Trunk Cartridge/CLI Cartridge These cartridges have dip switches that may need to be set if your system is not running with the North American profile (Profile 1). Set the dip switches before you install the cartridge. GATC dip switch settings (default is North America)( The following table lists the various dip switch settings. However, for this release, only the North America, Taiwan, and Australia settings are active. DIP switch setting Country profile 00000000 North America 10000000 Taiwan 01000000 Australia 11000000 *Chili 00100000 *Peru 10100000 *Argentina 01100000 *Mexico 11100000 *Sweden 00010000 *South America 10010000 *Brazil 01010000 *Norway 11010000 *France 00110000 *Germany Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 201 DIP switch setting 10110000 Country profile *Korea XXXXXXX1 *Reserved XXXXXX1X *Reserved XXXXX1XX *Reserved * Reserved for future development Off-core DTI card MICS 6.0 provides the opportunity to expand the number of DTI cards in your system by adding a DTI card to the expansion modules in a midi or maxi system. The card must be installed in either module 3 or 4 on a midi system. On the maxi system, the card can only be installed in module 7 or 8. One DTI card requires the entire module resources, so it is installed in the first slot of the module, and the other two slots must be left empty. The off-core DTI is configured in the same way as the other DTIs on your system. This card is supported for profiles 1 and 4. Equipment note: The DTI card released in conjunction with MICs 6.0 can be used either on or off-core. However, any previous versions of the DTI card can only be used on the core KSU hardware. Replacing a Modular 8x24 KSU If you are upgrading your old KSU (8X24) and adding digital T1 trunks to your new system (0X32 ICS): 1. Verify your system programming, and update your Programming Record. 2. Follow the procedures outlined in Installation on page 209 for installing a new system. P0992638 03 Modular ICS 6.0 Installer Guide 202 / Planning the installation If you are upgrading your 8X24 KSU, but not adding digital T1 trunks to a 0X32 system: 1. Verify your system programming, and update your Programming Record. 2. Disconnect the 50-pin connector for telephones from the KSU. 3. Disconnect the 50-pin connector for external lines and auxiliary equipment from the KSU. 4. Remove power from your system. 5. If your system includes Trunk Modules and Station Modules with DS-30 copper connectors, disconnect the DS-30 copper connectors from the Expansion Cartridge. 6. Remove any cables from the KSU cable trough. 7. Remove the KSU and wall-mount bracket from the wall. 8. Install the new 0X32 ICS following the procedures in the Installation on page 209. 9. If your system includes Trunk Modules and or Station Modules with DS-30 copper connectors, install a compatible Expansion Cartridge with copper connectors in slot 1 of the ICS. The faceplate will cover slots 1 and 2. Do not reuse 8X24 Expansion Cartridge You cannot reuse an 8X24 Expansion Cartridge in the 0X32 ICS. You must install a supported Expansion Cartridge. 10. If you have installed a copper Expansion Cartridge in the 0X32 ICS, clip the ferrite bead that was shipped with the Expansion Cartridge onto the ICS power supply power cord. Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 203 Locating the ferrite bead max 5 cm (2 in) ferrite bead Ferrite bead required to meet EMI requirements When using a copper Expansion Cartridge, you must install the ferrite bead on the ICS power cord to ensure that the product continues to meet FCC Part 15 Class A EMI requirements. P0992638 03 Modular ICS 6.0 Installer Guide 204 / Planning the installation 11. If your system includes Trunk Modules and or Station Modules with DS-30 copper connectors, reconnect the fiber interface cables to the Expansion Cartridge. 12. Power up the system. 13. Reconnect your 50-pin connector for internal telephones to the internal telephone connector on the ICS. 14. Reconnect your external line and auxiliary equipment wiring according to the procedures and wiring charts in the Installation on page 209. You cannot reuse your original 50-pin connector for external lines and auxiliary equipment, because the pin-outs have changed (unless connections are rewired). DNs on Station Modules will change If you simply reconnect the 50-pin connector for telephones on the ICS, and leave your Station Modules telephone connectors alone, your directory numbers will change. The new 0X32 ICS can accommodate 32 telephones. The old 8X24 KSU connected only 24 telephones. Port numbering has been changed accordingly. To preserve existing directory numbers consult the wiring charts in Connecting the wiring on page 237 and change the DNs using Change DNs in System prgrming. Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 205 Trunk module line numbering In MICS 6.0/MICS-XC 6.0 software, the line numbering for all profiles has been adjusted to accommodate the Profile 2 ETSI requirement of 30 lines. This could affect applications such as Norstar Voice Mail or CallPilot 150. The chart below shows the line numbering transitions between the various versions of software. Note also that target lines have been renumbered. Note: MICS 6.0 line numbering varies, depending on the profile you choose for your system, and which type of trunk module you are using, or what protocol you choose for the module (DTI). Refer to TrunkMod on page 467. Line numbering for upgrades Module Mod 08 Mod 07 Mod 06 Mod 05 P0992638 03 Cartridge MICS 1.0 and 1.1 lines MICS 2.0, 3.0, 4.0, and 5.0 lines MICS 6.0 lines Cd1-Mod8 49-52 49-56 61-68 Cd2-Mod8 53-56 57-64 69-76 Cd3-Mod8 57-60 65-72 77-84 Cd1-Mod7 61-64 73-80 85-92 Cd2-Mod7 65-68 81-88 93-100 Cd3-Mod7 69-72 89-96 101-108 Cd1-Mod6 73-76 97-100 109-112 Cd2-Mod6 77-80 101-104 113-116 Cd3-Mod6 81-84 105-108 117-120 Cd1-Mod5 85-88 109-112 121-124 Cd2-Mod5 89-92 113-116 125-128 Cd3-Mod5 93-96 117-120 129-132 Modular ICS 6.0 Installer Guide 206 / Planning the installation Module Mod 04 Mod 03 Cartridge MICS 1.0 and 1.1 lines MICS 2.0, 3.0, 4.0, and 5.0 lines MICS 6.0 lines Cd1-Mod4 97-100 121-124 133-136 Cd2-Mod4 101-104 125-128 137-140 Cd3-Mod4 105-108 129-132 141-144 Cd1-Mod3 109-112 133-136 145-148 Cd2-Mod3 113-116 137-140 149-152 Cd3-Mod3 117-120 141-144 153-156 145-272 145-336 (expanded) 157-284 157-348 (expanded) Target lines Upgrading ILG functionality with hunt groups In MICS 4.0, Hunt groups replaced ILG functions from previous versions of MICS. The hunt group broadcast mode contains the equivalent of ILG functionality. Hunt groups allow the following call programming: • calls can be queued when all the members in a hunt group are busy • call forwards are overridden by the hunt group routing, allowing calls to be distributed to other members in the hunt group in a way that does not depend on the busy situation of its members • the ring / call distribution pattern can be programmed to determine who receives what call and in what order • an overflow position can be programmed to another hunt group • sequential and rotary modes are also available to provide versatility to hunt group configurations Modular ICS 6.0 Installer Guide P0992638 03 Planning the installation / 207 For more information on hunt groups, see System prgrming on page 389. Planning Hospitality functions MICS 4.1 introduced the Hospitality feature, which allows businesses such as hotels to monitor and set room conditions and status, and to program alarms from both an administrative telephone and individual room telephones. Hospitality features allow the following programming: • Administrative telephone (password access) – monitor and set room condition – monitor and set room occupancy – monitor and set or cancel alarms • Room telephone – Allow staff to set room condition (password access) – Allow guests to set or cancel wakeup alarms P0992638 03 Modular ICS 6.0 Installer Guide 208 / Planning the installation Modular ICS 6.0 Installer Guide P0992638 03 Installation Only qualified persons should service the system. The installation and service of this unit is to be performed only by service personnel having appropriate training and experience. It is critical that installers have the necessary awareness about hazards to which they are exposed in performing a task, and of the measures required to minimize the danger to themselves or other persons. Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the ICS must be connected to an outlet with a third-wire ground. In addition, all unused slots should have filler faceplates installed and the doors should be in place at the completion of any servicing. Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. A risk point on the ICS is the power cord earth ground pin. These leakage currents normally safely flow to Protective Earth ground via the power cord. Therefore, it is mandatory that connection to a grounded outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (central office lines) removed first. P0992638 03 Modular ICS 6.0 Installer Guide 210 / Installation Installation checklist å test all ISDN network connections, if any å mount the Integrated Communications System (ICS) å mount the expansion modules (as required) å install the Modular ICS NVRAM cartridge å install the Expansion Cartridge, Trunk Cartridges (DTI, PRI, or BRI cards, as required) å install the optional equipment å install power bars, as required å mount the distribution panel å complete the wiring å install the fiber cables å install the emergency telephone(s) å install the Norstar telephones å power up the system å connect the cables between the distribution block and the expansion modules å install the door å select the default template using System Startup programming å program to customer requirements å record programming details in the Programming Record å ensure that all telephone keys are properly labelled å ensure that all telephones are working å check that the system is working properly Modular ICS 6.0 Installer Guide P0992638 03 Installation / 211 å ensure that all relevant documentation is left with the person in charge of the system å train the Administrator using the Getting Started section in the Modular ICS 6.0 System Coordinator Guide å for information on upgrading your ICS without adding digital T1, see Trunk and Station Modules on page 199. To avoid electrical shock hazard to personnel or equipment damage, observe the following precautions when installing telephone equipment. • Always disconnect telecommunication network connectors before disconnecting the AC power plug. • Never connect the central office connectors until you have connected the power plug. • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch non-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. • Use caution when modifying or installing telephone lines. Testing the ISDN BRI network connection Before you install a Norstar system which uses BRI cards you should test your connection to the ISDN network. If you are installing a system which connects to the network using BRI-ST cards, the network connection must be equipped with an NT1. See the ISDN chapter and the wiring information in this chapter for more information about installing an NT1. P0992638 03 Modular ICS 6.0 Installer Guide 212 / Installation To test the ISDN BRI connection: 1. Connect ISDN terminal equipment (TE) that conforms to Bellcore standard to your central office ISDN jack or NT1. U interface TE can connect directly to the central office jack. S interface TE connect to the central office through an NT1. 2. Program the TE with the appropriate switch type, service profile identifier (SPID), and Network directory number (DN) using the instructions that come with the TE. 3. Check for dial tone, then place a call and verify the quality and clarity of the connection. If there is a problem, contact your service provider. 4. Repeat steps one through three for each network connection. Modular ICS 6.0 Installer Guide P0992638 03 Installing the cartridges / 213 Installing the cartridges The following table shows you which cartridges can be installed in which ICS and TM slots. Cartridge type ICS Slot Modular ICS NVRAM cartridge Feature Cartridge Slot Modular ICS ROM software cartridges: USA-MICS-XC 6.0 NVRAM Cartridge Slot TM Slot CDA-MICS-XC 6.0 NA-MICS 6.0 Services Cartridge 1 Fiber Expansion Cartridge (2-port) 2 Fiber Expansion Cartridge (6-port) 1 or 2 (see note below) Combination Fiber 6-port Services Cartridge 1 or 2 (see note below) Digital Trunk Interface (DTI) card configured for TI card or PRI 3 or 4 MICS 6.0: Global Analog LS/DS trunk cartridge replaces: Loop Start Disconnect Supervision (LS/DS) Trunk Cartridge 3 or 4 1, 2 or 3 MICS 6.0: Global Analog CLI trunk cartridge replaces: Caller Identification (CI) Trunk Cartridge 3 or 4 1, 2 or 3 E&M Trunk Cartridge 1, 2 or 3 DID Trunk Cartridge 1, 2 or 3 Copper Expansion (2-port) 1 Copper Expansion (6-port) 1 BRI-ST card 3 or 4 1, 2 or 3 BRI-U2 card 3 or 4 1, 2 or 3 BRI-U4 card 3 or 4 1, 2 or 3 Note: Use Slot 1 only when installing cartridges for 12-port, fully expanded systems. In this case, both slots 1 and 2 are installed with 6-port Expansion or a Combination Fiber 6-port Services Cartridge. If you use both slot 1 and 2, the software must be MICS-XC. P0992638 03 Modular ICS 6.0 Installer Guide 214 / Installing the cartridges • LS/DS Global Analog Trunk Cartridges and CI Global Analog Trunk Cartridges both support loop start external lines. • The Digital trunk Interface (DTI) supports both digital T1 and PRI lines. The DTI card can be configured to support ISDN PRI • The Loop Start Trunk Cartridge supports loop start external lines. • The E&M Trunk Cartridge supports E&M lines and provides direct inward system access (DISA). • The DID Trunk Cartridge supports direct inward dialing lines. • The BRI-ST card supports ISDN BRI S or T reference point loops. • The BRI-U2 and BRI-U4 cards support two or four ISDN BRI U reference point loops, respectively. • The (AEM), also known as an Analog Station Module (ASM), connects up to eight standard through a fibre cable link. Modular ICS 6.0 Installer Guide P0992638 03 Mounting the modules / 215 Mounting the modules 19mm (3/4) in wood screws C100 Cont rolle r Trun kM odul e faa 38mm (1-1/2 in) wood screws Attach bracket to secure surface. Do not screw bracket directly to drywall. Use the two inner screw holes on the bracket. P0992638 03 Modular ICS 6.0 Installer Guide 216 / Mounting the modules 1. Secure a 19 mm wood backboard to a wall. It must be capable of supporting a 20 kg mass. 2. Position the module mounting bracket on the backboard, smooth side against the backboard, with the screw holes at the top. Ensure that the bracket is level. 3. Fasten the bracket to the backboard with two 3/4-inch No. 10 round head wood screws through the inner pair of holes. The other two holes are optional. 4. Slide the module down onto the center bracket flange. Line up the notches on the far side of the bracket to the flanges on the module. 5. Open the front cable trough door. Fasten the bottom of the module to the backboard. Use two 3/4-inch No. 10 round head wood screws through the screw holes on each side of the cable trough. See T1 or ISDN-PRI configurations on page 482 for configurations of Trunk Cartridges on the ICS slots. ICS slots 1 2 3 4 1 2 3 Feature cartridge slot ICS Modular ICS 6.0 Installer Guide TM P0992638 03 Mounting the modules / 217 Avoid risk of electrical shock. Voltages of up to 130 V may be present on the 1.544 Mbps circuit and on portions of the DTI circuitry. Installation tips • For a two-port (midi) system, a two-port fiber Expansion Cartridge is installed only in ICS slot 2. • For a six-port (maxi) system, a six-port fiber Expansion Cartridge or a Combination Fiber six-port Services Cartridge is installed only in ICS slot 2. • When a six-port fiber Expansion Cartridge is installed in ICS slot 2, either an additional six-port fiber Expansion Cartridge, for a fully analog trunk system, or a Combination Fiber 6-port Services Cartridge, can be installed in ICS slot 1 for a 12-port (mega) system with digital or BRI lines. • Two Combination Fiber 6-port Services Cartridge are supported on a mega configuration using both ICS slots 1 and 2. When expanding beyond 6 ports, it is recommended two Combination Fiber 6-port Services Cartridge be used if two DTI cards are installed. • For a 12-port (mega) system, any combination of the 6port fiber Expansion and the Combination Fiber 6-port Services Cartridge is supported using both ICS slots 1 and 2. • A copper Expansion Cartridge is a full-width cartridge and covers both ICS slots 1 and 2. • One 6-port copper Expansion Cartridge is supported for a maxi configuration and can only be installed in slot 1. P0992638 03 Modular ICS 6.0 Installer Guide 218 / Mounting the modules • One two-port copper Expansion Cartridge is supported for a midi configuration and can only be installed in slot 1. • Depending on your system configuration, BRI-ST, BRI-U2, BRI-U4, the off-core DTI cards can only reside in certain trunk modules. In a midi system, the cards must be in trunk modules 3 or 4, for a maxi or mega system, the cards must be in trunk modules 7 or 8. The cards can reside in the ICS regardless of system size. Alarm Telephone will indicate a warm or cold reset. An alarm and a prompt indicating warm or cold reset will occur on the alarm telephone if an expansion cartridge is installed in the wrong ICS slot or when the system size has been decreased. Modular ICS 6.0 Installer Guide P0992638 03 Installing the ROM Software Cartridge / 219 Installing the ROM Software Cartridge NVRAM cartridge MICS NVRAM cartridge MICS ROM software cartridge P0992638 03 Modular ICS 6.0 Installer Guide 220 / Installing the ROM Software Cartridge MICS ROM software cartridge Side view End view Insert this end into the ICS Modular ICS 6.0 Installer Guide P0992638 03 Inserting a cartridge / 221 Inserting a cartridge Close clips simultaneously. It is important to center and close the two clips on the cartridge simultaneously. The cartridge may become misaligned in its slot or with its connector. If improperly inserted, the connector will be damaged. PCB is electrostatic-sensitive. Do not touch the printed circuit board on a cartridge. This is an electrostatic-sensitive device. P0992638 03 Modular ICS 6.0 Installer Guide 222 / Inserting a cartridge 1. Install trunk cartridges in the ICS beginning with Slot 4 then Slot 3. 2. Install trunk cartridges in the trunk modules beginning with Slot 1 then Slot 2 and then Slot 3. For easier wiring, install similar type Trunk Cartridges together in the same Trunk Module. If you install an E&M or a DID or BRI Trunk Cartridge in the left-most slot (slot 1) of a TM, emergency telephones cannot be supported for that Trunk Module. Terminating resistors on BRI-ST Cards The standard ISDN user-network interface wiring requires terminating resistors at each end of the loop for point-to-point operation. This ensures correct timing of the signaling circuits. Loop termination can be provided at either the point where the ISDN terminal is attached, or by the device attached to the loop which has built-in termination. Because the Modular ICS is usually at one end of the loop, the BRI-ST card is shipped with termination built-in for each ISDN loop. It is ready to be used where the ICS is located at one end of the loop, as in the following illustration: Built-in termination installed TE with termination TE connections without termination ICS Modular ICS 6.0 Installer Guide P0992638 03 Inserting a cartridge / 223 Shorting straps on a BRI-ST card termination installed J8 J7 termination removed no shorting strap J6 Ensure that the shorting straps are installed on both the receive and transmit jumpers for the loop. Refer to the illustration above. The jumpers are numbered top to bottom, but the loops associated with each pair of jumpers does not follow the same top-to-bottom sequence. Refer to the table on the next page. P0992638 03 Modular ICS 6.0 Installer Guide 224 / Inserting a cartridge Receive and transmit jumper loop connections Loop RX and TX shorting straps 1 J3 and J4 2 J7 and J8 3 J1 and J2 4 J5 and J6 Connecting expansion modules If your system includes fiber Trunk Modules, fiber Station Modules, Data Modules or Analog Station Modules, you need to connect the modules to the Expansion Cartridge by means of fiber cables. Order of connection In order to keep the default port and telephone numbering: • Connect Trunk Modules to the Expansion Cartridge beginning at the top and working down. • Connect Station Modules to the Expansion Cartridge beginning at the bottom and working up. Analog Station Module If you are installing the ICS system with an ASM, refer to the diagram below. Connect jack 1 on the ASM to the first available fibre cable link on the CCU. Modular ICS 6.0 Installer Guide P0992638 03 Inserting a cartridge / 225 ASM cable connections The cable trough can accommodate two fibre cable spools. Either slot may be used. The ASM has three connectors, two fibre cable links and a 25-pair pin connector. Refer to the wiring section for the pinout for the 25-pair pin connector. P0992638 03 Modular ICS 6.0 Installer Guide 226 / Inserting a cartridge Connecting more than one ASM You can connect additional ASMs. 1. Connect jack 1 on the second ASM to jack 2 on the first ASM. 2. Connect jack 1 on the third ASM to the next available fibre cable link on the on the ICS. 3. The fourth module is connected to the third and so on. 4. Each fibre cable link can support two ASMs. Connecting multiple modules ICS ASM ASM ASM ASM M0X8AM M0X8AM M0X8AM M0X8AM 1 1 1 1 2 2 2 2 After the modules are mounted and connected, feed the cables through the cable trough. Modular ICS 6.0 Installer Guide P0992638 03 Inserting a cartridge / 227 Tips - On a midi system, ports 3 and 4 can be used for Trunk Modules or Station Modules. In this case, connect Trunk Modules beginning at the top (port 4). Connect Station Modules beginning at the bottom (port 3). On a maxi system, ports 3 through 8 can be used for Trunk Modules or Station Modules. In this case, Trunk Modules should be connected beginning at the top (port 8) and working down. Station Modules should be connected beginning at the bottom (port 3) and working up. On a fully expanded 12-port (mega) system, connect Trunk Modules beginning at the top (port 8) and working down. Station Modules would be connected beginning at the bottom (port 3) and working up. Trunk Modules cannot be connected to the Expansion Cartridge in slot 1. When no more Station Modules can be added to the Expansion Cartridge in slot 2, connect additional Station Modules to the Expansion Cartridge in slot 1, beginning at the bottom (port 9) and working up. Two-port Expansion Cartridge ICSICS (modules (modules11 and and 2)2) P0992638 03 TM4 TM4 SM3 SM3 Modular ICS 6.0 Installer Guide 228 / Inserting a cartridge Six-port Expansion Cartridge ICSICS(modules and (modules 11 and 2) 2) Modular ICS 6.0 Installer Guide TM8 TM8 SM3 SM3 SM4 SM4 SM5 SM5 SM6 SM6 SM7 SM7 P0992638 03 Inserting a cartridge / 229 Twelve-port Expansion Cartridge SM6 SM6 SM5 SM5 ICS (modules 1 and 2 ICS (modules 1 and 2) SM4 SM4 TM8 TM8 SM3 SM3 TM7 TM7 BaseBase stations Stations To AC To Ac outlet outlet SM14 SM13 SM14 SM13 P0992638 03 SM12 SM11 SM10 SM9 SM12 SM11 SM10 SM9 Modular ICS 6.0 Installer Guide 230 / Installing fiber cables Installing fiber cables Installing fiber cables. Fiber cables are durable, but can be damaged. Damaged cables can affect the transmitted signals. To avoid damaging the cables, observe the following: • Coil excess fiber cable on the spool provided for the installation. • Secure the fiber cable spool in the ICS cable trough. • Ensure that bends in the cable are no tighter than 100 mm. (4 in.) in diameter. • When using cable ties, bundle fiber cables loosely. • Avoid excessive pulling, compression or impact. • Do not grasp the fiber cable, or the clasp where the cable joins the plug, when connecting or disconnecting a fiber cable plug into a port. • Do not leave fiber cables in an environment with excessively high temperatures (for example, on top of radiators). Modular ICS 6.0 Installer Guide P0992638 03 Fiber cable management system / 231 Fiber cable management system Label Spacer Label Spacer C10 0 Con trol ler Fiber Cable Fiber Cable GuideGuide 90 Fiber cable guide 38 mm38mm (1 1/2 in) wood screws (1-1/2 in) wood screws P0992638 03 Modular ICS 6.0 Installer Guide 232 / Fiber cable management system Using the fiber cable management system To facilitate the installation of an MICS 6.0 or MICS-XC 6.0 configuration, the Fiber Cable Management System ensures that power cords are located outside of the cable tray. It also ensures that a 2.6 cm (1 in.) space exists between the ICS module and other modules. The following hardware components are used in the Fiber Cable Management System: • Fiber Comb (one per system): The Fiber Comb, is installed, using an adhesive back, on the ICS, below the fiber expansion cartridges. The Fiber Comb keeps the fiber cable in place and prevents the cables from being pinched between doors. Use the comb to keep fiber cables organized as they are routed to each Station Module, as shown in the 12-port example below. SM14 SM13 SM12 SM11 SM09 SM10 • Fiber Cable Guide (three per system): install in the entrance and exit of the cable trough. The Fiber Cable Guide allows fibers to be correctly routed to maintain a minimum bend radius when going through the cable trough. Modular ICS 6.0 Installer Guide P0992638 03 Fiber cable management system / 233 • Spacer (three per system): install between the mounting brackets of the ICS and an adjacent module. The Spacer provides a 2.6 cm (1 in.) space between modules and the ICS. • Fiber Spool Holder (six per system): Replaces the trough shelf in modules requiring additional fiber spools. Install the spool holder in the right side of a Trunk Module. • ICS Door Label: Located on the inside of the ICS door, it provides space to identify fiber port allocation on the ICS. P0992638 03 Modular ICS 6.0 Installer Guide 234 / Fiber cable management system Using the fiber spool Fiber cable Fiber Cable Fiber Fiber spool Spool Amphenol Amphenol cable Cable – alternate alternate routing routing Fiber cable Fiber Cable – alternate routing alternate routing Amphenol Amphenol cable Cable Modular ICS 6.0 Installer Guide P0992638 03 Fiber cable management system / 235 Making fiber connections MICS-XC 6.0 system 6-port 6-port Expansion Expansion Cartridge cabinet Fiber Fiber Comb comb Fiber Fibercable Cable Fiber Fiber Spool spool Fiber cable alternateFiber routing Cable – alternate routing P0992638 03 Modular ICS 6.0 Installer Guide 236 / Fiber cable management system Routing fiber cables 6 port Expansion Cartridge Upward routed fiber cable Fiber cable guide Downward routed fiber cable loose cables Modular ICS 6.0 Installer Guide P0992638 03 Connecting the wiring / 237 Connecting the wiring This section describes the wire connections for your MICS system. Connecting the wiring to the distribution panel 1. Route the cables through the hole in the ICS cable through to the distribution panel. 2. Bundle the cables with cable ties and secure them to the wall to support their weight. 3. Connect the telephone and auxiliary equipment wires to the appropriate pins on the distribution block (refer to the wiring charts). 4. Cross-connect the ICS telephone and auxiliary equipment wiring. 5. Connect the Station Module telephone wiring to the corresponding station pins. 6. Using a single pair of wires for each telephone, connect each of the telephones according to the wiring charts. 7. Cross-connect the external lines to the distribution block — loop start, E&M, DID, BRI. Refer to the wiring charts. 8. The DTI is equipped with an internal channel service unit (CSU). You can connect the DTI directly to the termination point provided by your T1 or PRI service provider. If you disable the internal CSU, you can connect the DTI to an external CSU or multiplexer. The DTI does not provide the DC connection required for through-fed repeaters. If through-fed repeaters are used on the T1 or PRI span, disable the internal CSU and connect the DTI to an external CSU. P0992638 03 Modular ICS 6.0 Installer Guide 238 / Connecting the wiring Connecting an ICS with loop start lines 1 ICS extensions 2 ICS extensions and auxiliary 3 ICS lines 25-pair 0.5 mm (24 AWG) cables with female 50-pin connector to distribution panel Do not attach central office connections to the ICS or Modules until power is connected to the units. Modular ICS 6.0 Installer Guide P0992638 03 Connecting the wiring / 239 Connecting the wiring for an ICS with T1 or PRI lines MICS-XC 6.0 system T1 T1 or PRI lines from lines from Central Office Central Office P0992638 03 Modular ICS 6.0 Installer Guide 240 / Connecting the wiring Connecting a module Close velcro cable Close velcro retainer cable retainer 25-pair 25-pair 0.5 mm (24 0.5mm (24AWG) AWG) cables with cables withfemale female 50-pin connector 50-pin connector Modular ICS 6.0 Installer Guide P0992638 03 Connecting the wiring / 241 Wiring charts Port numbering on the wiring charts The port number listed on the wiring charts is useful in tracking down faults during a maintenance session where error codes appear on the alarm telephone display. Refer to Alarm codes on page 506. The port numbers (for example: XX12) on the Trunk Cartridge and Station Module wiring charts have two components: • • XX corresponds to the number that appears on the face of the Expansion Cartridge port that the Trunk Module or Station Module is connected to. digits (for example, 01 or 12) identify an individual port number associated with that module. For example: The code 812 appearing as part of an error message for a Trunk Module indicates that the problem is with Expansion Cartridge port #8 and internal port 12. The corresponding Trunk Module pins on the distribution block are pin 47 (violet-orange) and pin 22 (orange-violet). Integrated Communications System (ICS) In the charts on the following pages, notice that the ICS has two internal modules, ICS #1 and ICS #2. ICS #1 handles telephones and auxiliary equipment. ICS #2 handles lines. B1 and B2 directory numbers The terms B1 and B2 correspond to channels on Norstar for transmitting voice and data. Each DN port number has a B1 DN and a B2 DN. Devices such as the Norstar and Business P0992638 03 Modular ICS 6.0 Installer Guide 242 / Connecting the wiring Series telephones use only the B1 DN. Other devices may need both B1 and B2 channels, therefore requiring B1 and B2 DNs. Non-expanded system (ICS alone) numbering Module Lines Line ports B1 DN B2 DN DN ports ICS (#2) 001-060 201-260 —— —— —— ICS (#1) —— —— 21-52 53-84 101-132 Two-port Expansion Cartridge and ICS numbering Module Lines Line ports B1 DN B2 DN DN ports Mod 04 133-144 401-412 269-284 333-348 401-416 Mod 03 145-156 301-312 253-268 317-332 301-316 ICS (#2) 001-060 201-260 —— —— —— ICS (#1) —— —— 221-252 285-316 101-132 Six-port Expansion Cartridge and ICS numbering Module Lines Line ports B1 DN B2 DN DN ports Mod 08 061-084 801-812 333-348 461-476 801-816 Mod 07 085-108 701-712 317-332 445-460 701-716 Mod 06 109-120 601-612 301-316 429-444 601-616 Mod 05 121-132 501-512 285-300 413-428 501-516 Mod 04 133-144 401-412 269-284 397-412 401-416 Mod 03 145-156 301-312 253-268 381-396 301-316 ICS (#2) 001-060 201-260 —— —— —— ICS (#1) —— —— 221-252 349-380 101-132 Modular ICS 6.0 Installer Guide P0992638 03 Connecting the wiring / 243 Twelve-port expanded system and ICS numbering Module Lines Line ports B1 DN B2 DN DN ports Mod 14 —— —— —— —— —— Mod 13 —— —— —— —— —— Mod 12 —— —— 397-412 589-604 1201-1216 Mod 11 —— —— 381-396 573-588 1101-1116 Mod 10 —— —— 365-380 557-572 1001-1016 Mod 09 —— —— 349-364 541-556 901-916 Mod 08 061-084 801-812 333-348 525-540 801-816 Mod 07 085-108 701-712 317-332 509-524 701-716 Mod 06 109-120 601-612 301-316 493-508 601-616 Mod 05 121-132 501-512 285-300 477-492 501-516 Mod 04 133-144 401-412 269-284 461-476 401-416 Mod 03 145-156 301-312 253-268 445-460 301-316 ICS (#2) 001-060 201-260 —— —— —— ICS (#1) —— —— 221-252 413-444 101-132 Tips - A 12-port expanded system is available on a MICS-XC 6.0 system. Depending on your system configuration, BRI-ST, BRI-U2, and BRI-U4 cards can only reside in certain trunk modules. On a Midi system, the cards must be in trunk modules 03 or 04. On a Maxi or Mega system, the cards must be in trunk modules 07 or 08. The cards can reside in the ICS regardless of system size. Expansion module #13 and #14 are reserved for Companion Wireless capability. Refer to your Modular ICS Companion Installer Guide for information about using expansion module #13 and #14. P0992638 03 Modular ICS 6.0 Installer Guide 244 / Connecting the wiring Port 3 is the bottom fiber cable port on both the two-port and the six-port Expansion Cartridge in slot 2. Port 9 is the bottom fiber cable port located on the left most expansion card in slot 1. B1 and B2 directory numbers reflect the default numbering scheme. If you expand your system after initial installation and programming, there may appear to be gaps in your B1 DN numbering. This is because the system has already assigned DN numbers to B2 channels. You can correct these gaps by performing Startup programming and resetting the system memory, or by changing the individual DNs. See Change DNs under System prgrming. Startup programming erases the system memory. ICS telephone wiring chart Pin Wire color Port Service Devices (ICS) 26 White-Blue 101 T 1 1 Blue-White 101 R 1 27 White-Orange 102 T 2 2 Orange-White 102 R 2 28 White-Green 103 T 3 3 Green-White 103 R 3 29 White-Brown 104 T 4 4 Brown-White 104 R 4 30 White-Slate 105 T 5 5 Slate-White 105 R 5 31 Red-Blue 106 T 6 6 Blue-Red 106 R 6 32 Red-Orange 107 T 7 7 Orange-Red 107 R 7 33 Red-Green 108 T 8 8 Green-Red 108 R 8 34 Red-Brown 109 T 9 9 Brown-Red 109 R 9 Modular ICS 6.0 Installer Guide Default DN 21/221/2221 22/222/2222 23/223/2223 24/224/2224 25/225/2225 26/226/2226 27/227/2227 28/228/2228 29/229/2229 P0992638 03 Connecting the wiring / 245 Pin Wire color Port Service Devices (ICS) Default DN 35 Red-Slate 110 T 10 Slate-Red 110 R 10 10 36 Black-Blue 111 T 11 11 Blue-Black 111 R 11 37 Black-Orange 112 T 12 12 Orange-Black 112 R 12 38 Black-Green 113 T 13 13 Green-Black 113 R 13 39 Black-Brown 114 T 14 14 Brown-Black 114 R 14 40 Black-Slate 115 T 15 15 Slate-Black 115 R 15 41 Yellow-Blue 116 T 16 16 Blue-Yellow 116 R 16 42 Yellow-Orange 117 T 17 17 Orange-Yellow 117 R 17 43 Yellow-Green 118 T 18 18 Green-Yellow 118 R 18 44 Yellow-Brown 119 T 19 19 Brown-Yellow 119 R 19 45 Yellow-Slate 120 T 20 20 Slate-Yellow 120 R 20 46 Violet-Blue 121 T 21 21 Blue-Violet 121 R 21 47 Violet-Orange 122 T 22 22 Orange-Violet 122 R 22 48 Violet-Green 123 T 23 23 Green-Violet 123 R 23 49 Violet-Brown 124 T 24 24 Brown-Violet 124 R 24 44/244/2244 50 Violet-Slate ---- ---- no connection ---- 25 Slate-Violet ---- ---- no connection ---- 30/230/2230 31/231/2231 32/232/2232 33/233/2233 34/234/2234 35/235/2235 36/236/2236 37/237/2237 38/238/2238 39/239/2239 40/240/2240 41/241/2241 42/242/2242 43/243/2243 T and R represent station connections and should not be confused with Tip and Ring on external lines. Station connections are non-polarized. ICS telephone and auxiliary equipment wiring chart Pin Wire color Port Service Telephones (ICS) 26 White-Blue 125 T 25 1 Blue-White 125 R 25 27 White-Orange 126 T 26 2 Orange-White 126 R 26 28 White-Green 127 T 27 P0992638 03 Default DN 45/245/2245 46/246/2246 Modular ICS 6.0 Installer Guide 246 / Connecting the wiring Pin Wire color Port Service Telephones (ICS) 3 Green-White 127 R 27 29 White-Brown 128 T 28 4 Brown-White 128 R 28 30 White-Slate 129 T 29 5 Slate-White 129 R 29 31 Red-Blue 130 T 30 6 Blue-Red 130 R 30 32 Red-Orange 131 T 31 7 Orange-Red 131 R 31 33 Red-Green 132 T 32 8 Green-Red 132 R 32 34 Red-Brown ---- ---- no connection 9 Brown-Red ---- ---- no connection 35 Red-Slate ---- ---- no connection 10 Slate-Red ---- ---- no connection 36 Black-Blue ---- ---- no connection 11 Blue-Black ---- ---- no connection 37 Black-Orange ---- ---- no connection 12 Orange-Black ---- ---- no connection 38 Black-Green ---- ---- no connection 13 Green-Black ---- ---- no connection 39 Black-Brown ---- ---- no connection 14 Brown-Black ---- ---- no connection 40 Black-Slate ---- T Page 15 Slate-Black ---- R Page 41 Yellow-Blue ---- Make External page 16 Blue-Yellow ---- Common External page 42 Yellow-Orange ---- T Music 17 Orange-Yellow ---- R Music 43 Yellow-Green ---- ---- reserved 18 Green-Yellow ---- ---- reserved 44 Yellow-Brown ---- Make Auxiliary ringer - 1 19 Brown-Yellow ---- Common Auxiliary ringer - 1 45 Yellow-Slate ---- ---- reserved 20 Slate-Yellow ---- ---- reserved 46 Violet-Blue ---- ---- no connection 21 Blue-Violet ---- ---- no connection 47 Violet-Orange ---- ---- reserved 22 Orange-Violet ---- ---- reserved 48 Violet-Green ---- ---- reserved 23 Green-Violet ---- ---- reserved 49 Violet-Brown ---- ---- reserved Modular ICS 6.0 Installer Guide Default DN 47/247/2247 48/248/2248 49/249/2249 50/250/2250 51/251/2251 52/252/2252 P0992638 03 Connecting the wiring / 247 Pin Wire color Port Service Telephones (ICS) 24 Brown-Violet ---- ---- reserved 50 Violet-Slate ---- ---- reserved 25 Slate-Violet ---- ---- reserved Default DN T and R represent station connections and should not be confused with Tip and Ring on external lines. Station connections are non-polarized. ICS external loop start lines wiring Pin Wire color Port 201 Service T Line 26 White-Blue 1 1 Blue-White 201 R 1 27 White-Orange 202 T 2 2 Orange-White 202 R 2 28 White-Green ---- ---- ---- 3 Green-White ---- ---- ---- 29 White-Brown ---- ---- ---- 4 Brown-White ---- ---- ---- 30 White-Slate 203 T 3 5 Slate-White 203 R 3 31 Red-Blue 204 T 4 6 Blue-Red 204 R 4 32 Red-Orange ---- ---- ---- 7 Orange-Red ---- ---- ---- 33 Red-Green ---- ---- ---- 8 Green-Red ---- ---- ---- 34 Red-Brown 225 T 25 9 Brown-Red 225 R 25 35 Red-Slate 226 T 26 10 Slate-Red 226 R 26 36 Black-Blue ---- ---- ---- 11 Blue-Black ---- ---- ---- 37 Black-Orange ---- ---- ---- 12 Orange-Black ---- ---- ---- 38 Black-Green 227 T 27 13 Green-Black 227 R 27 39 Black-Brown 228 T 28 14 Brown-Black 228 R 28 40 Black-Slate ---- ---- ---- 15 Slate-Black ---- ---- ---- 41 Yellow-Blue ---- ---- ---- 16 Blue-Yellow ---- ---- ---- 42 Yellow-Orange ---- ---- ---- 17 Orange-Yellow ---- ---- ---- P0992638 03 Modular ICS 6.0 Installer Guide 248 / Connecting the wiring Pin Wire color 43 Yellow-Green 18 Green-Yellow 44 Yellow-Brown 19 Brown-Yellow 45 Port Service Line ---- T ET1 ---- R ET1 ---- T ET2 ---- R ET2 Yellow-Slate ---- ---- ---- 20 Slate-Yellow ---- ---- ---- 46 Violet-Blue ---- ---- ---- 21 Blue-Violet ---- ---- ---- 47 Violet-Orange ---- ---- ---- 22 Orange-Violet ---- ---- ---- 48 Violet-Green ---- ---- ---- 23 Green-Violet ---- ---- ---- 49 Violet-Brown ---- ---- ---- 24 Brown-Violet ---- ---- ---- 50 Violet-Slate ---- ---- ---- 25 Slate-Violet ---- ---- ---- For an explanation of port numbering, see Port numbering on the wiring charts on page 241. BRI Wiring charts A BRI Card in Slot 4 uses loops 201 through 204. A BRI card in Slot 3 uses loops 225 through 228. Because a BRI-U2 Card has only two loops, it only uses the first two loop numbers (201-202 and 225-226) when it occupies an ICS slot. The loops appearing on a BRI card may be automatically assigned lines, or assigned one or more ISDN DNs in Hardware. If the loop is configured as T or NT, lines are automatically assigned. If the loop is configured as S or LT, you can assign one or more ISDN DNs to the loop. The emergency telephone connections (ET2 and ET1) cannot be used if a BRI card is installed in Slot 3 or Slot 4, respectively. Modular ICS 6.0 Installer Guide P0992638 03 Connecting the wiring / 249 For more information about configuring BRI cards refer to BRI Card on page 48 in Welcome to ISDN and BRI card on page 471 in Hardware. ICS ST Interface Cards wiring Pin Wire color Port (loop) Service Lines (T-loop) Terminal equipment (S loop) 26 White-Blue 201 +Tx 001-002 1 Blue-White 201 -Tx 001-002 Assigned DN 27 White-Orange 201 +Rx 001-002 Assigned DN 2 Orange-White 201 -Rx 001-002 Assigned DN 28 White-Green 202 +Tx 003-004 Assigned DN 3 Green-White 202 -Tx 003-004 Assigned DN 29 White-Brown 202 +Rx 003-004 Assigned DN 4 Brown-White 202 -Rx 003-004 Assigned DN 30 White-Slate 203 +Tx 005-006 Assigned DN 5 Slate-White 203 -Tx 005-006 Assigned DN 31 Red-Blue 203 +Rx 005-006 Assigned DN 6 Blue-Red 203 -Rx 005-006 Assigned DN 32 Red-Orange 204 +Tx 007-008 Assigned DN 7 Orange-Red 204 -Tx 007-008 Assigned DN 33 Red-Green 204 +Rx 007-008 Assigned DN 8 Green-Red 204 -Rx 007-008 Assigned DN 34 Red-Brown 225 +Tx 025-026 Assigned DN 9 Brown-Red 225 -Tx 025-026 Assigned DN 35 Red-Slate 225 +Rx 025-026 Assigned DN 10 Slate-Red 225 -Rx 025-026 Assigned DN 36 Black-Blue 226 +Tx 027-028 Assigned DN 11 Blue-Black 226 -Tx 027-028 Assigned DN 37 Black-Orange 226 +Rx 027-028 Assigned DN 12 Orange-Black 226 -Rx 027-028 Assigned DN 38 Black-Green 227 +Tx 029-030 Assigned DN 13 Green-Black 227 -Tx 029-030 Assigned DN 39 Black-Brown 227 +Rx 029-030 Assigned DN 14 Brown-Black 227 -Rx 029-030 Assigned DN 40 Black-Slate 228 +Tx 031-032 Assigned DN 15 Slate-Black 228 -Tx 031-032 Assigned DN 41 Yellow-Blue 228 +Rx 031-032 Assigned DN 16 Blue-Yellow 228 -Rx 031-032 42 Yellow-Orange ---- ---- ---- P0992638 03 Assigned DN Assigned DN --- Modular ICS 6.0 Installer Guide 250 / Connecting the wiring ICS ST Interface Cards wiring (Continued) Pin Terminal equipment (S loop) Wire color Port (loop) Service Lines (T-loop) 17 Orange-Yellow ---- ---- ---- --- 43 Yellow-Green ---- T ET1 --- 18 Green-Yellow ---- R ET1 --- 44 Yellow-Brown ---- T ET2 --- 19 Brown-Yellow ---- R ET2 --- 45 Yellow-Slate ---- ---- ---- --- 20 Slate-Yellow ---- ---- ---- --- 46 Violet-Blue ---- ---- ---- --- 21 Blue-Violet ---- ---- ---- --- 47 Violet-Orange ---- ---- ---- --- 22 Orange-Violet ---- ---- ---- --- 48 Violet-Green ---- ---- ---- --- 23 Green-Violet ---- ---- ---- --- 49 Violet-Brown ---- ---- ---- --- 24 Brown-Violet ---- ---- ---- --- 50 Violet-Slate ---- ---- ---- --- 25 Slate-Violet ---- ---- ---- --- BRI S or T wiring is polarity sensitive. Tx and Rx are Transmit and Receive for Norstar. ICS U Interface Cards wiring Pin Wire color Port (loop) Service Lines (U-NT) Terminal equipment (U-LT) 26 White-Blue 201 T 001-002 Assigned DN 1 Blue-White 201 R 001-002 Assigned DN 27 White-Orange 202 T 003-004 Assigned DN 2 Orange-White 202 R 003-004 Assigned DN 28 White-Green ---- ---- ---- ---- 3 Green-White ---- ---- ---- ---- 29 White-Brown ---- ---- ---- ---- 4 Brown-White ---- ---- ---- ---- 30 White-Slate 203 T 005-006 Assigned DN 5 Slate-White 203 R 005-006 Assigned DN 31 Red-Blue 204 T 007-008 Assigned DN 6 Blue-Red 204 R 007-008 Assigned DN 32 Red-Orange ---- ---- ---- ---- 7 Orange-Red ---- ---- ---- ---- Modular ICS 6.0 Installer Guide P0992638 03 Connecting the wiring / 251 ICS U Interface Cards wiring (Continued) Pin Wire color Port (loop) Service Lines (U-NT) Terminal equipment (U-LT) 33 Red-Green ---- ---- ---- ---- 8 Green-Red ---- ---- ---- ---- 34 Red-Brown 225 T 025-026 Assigned DN 9 Brown-Red 225 R 025-026 Assigned DN 35 Red-Slate 226 T 027-028 Assigned DN 10 Slate-Red 226 R 027-028 Assigned DN 36 Black-Blue ---- ---- ---- ---- 11 Blue-Black ---- ---- ---- ---- 37 Black-Orange ---- ---- ---- ---- 12 Orange-Black ---- ---- ---- ---- 38 Black-Green 227 T 029-030 Assigned DN 13 Green-Black 227 R 029-030 Assigned DN 39 Black-Brown 228 T 031-032 Assigned DN 14 Brown-Black 228 R 031-032 Assigned DN 40 Black-Slate ---- ---- ---- ---- 15 Slate-Black ---- ---- ---- ---- 41 Yellow-Blue ---- ---- ---- ---- 16 Blue-Yellow ---- ---- ---- ---- 42 Yellow-Orange ---- ---- ---- --- 17 Orange-Yellow ---- ---- ---- --- 43 Yellow-Green ---- --- 18 Green-Yellow ---- --- 44 Yellow-Brown ---- --- 19 Brown-Yellow ---- --- 45 Yellow-Slate ---- ---- ---- --- 20 Slate-Yellow ---- ---- ---- --- 46 Violet-Blue ---- ---- ---- --- 21 Blue-Violet ---- ---- ---- --- 47 Violet-Orange ---- ---- ---- --- 22 Orange-Violet ---- ---- ---- --- 48 Violet-Green ---- ---- ---- --- 23 Green-Violet ---- ---- ---- --- 49 Violet-Brown ---- ---- ---- --- 24 Brown-Violet ---- ---- ---- --- 50 Violet-Slate ---- ---- ---- --- 25 Slate-Violet ---- ---- ---- --- BRI U wiring is not polarity sensitive. P0992638 03 Modular ICS 6.0 Installer Guide 252 / Connecting the wiring Wiring the BRI network interface A network interface provides the connection between the ISDN network and the Modular ICS. If the card in the ICS is configured as a T-loop, the ICS is wired to the network connection using an NT1. See T reference points on page 51 for more information about the NT1. Wiring for T network connection Pin (jack or plug) NT1 connection (for jack) ICS and optional TE connection (plug) 1 not used optional power source 3 (+) 2 not used optional power source 3 (-) 3 +Rx +Tx 4 +Tx +Rx 5 -Tx -Rx 6 -Rx -Tx 7 not used optional power sink 2 (-) 8 not used optional power sink 2 (+) The Modular ICS supplies the NT1 functionality to a U-NT loop, allowing a direct connection to the network. The connection may use a plug and jack, or may be directly wired. Wiring for U-NT network interface Pin (jack or plug) Norstar connection (for plug to network interface jack) 1 not used optional battery status indicator (+) 2 not used optional battery status indicator (-) 3 not used no connection 4 R R 5 T T Modular ICS 6.0 Installer Guide Network interface connection (jack) P0992638 03 Connecting the wiring / 253 6 not used no connection 7 not used optional power supply (-) 8 not used optional power supply (+) The BRI-U Card does not use or provide optional power. Some installations may not use a plug and jack for connections between the ICS (NT) and the network. The following illustration shows the pin arrangement for a Bellcore standard ISDN plug and jack. Other pin arrangements are possible. Jack and plug pin numbering 8 7 6 5 4 3 2 1 1 P0992638 03 2 3 4 5 6 7 8 Modular ICS 6.0 Installer Guide 254 / Connecting the wiring DTI wiring Connecting the DTI to the T1 or PRI service provider Norstar ICS T1 or PRI service provider Pin DirectionSignal 1 Rx Ring (Rx from PSTN) 2 Rx Tip (Rx from PSTN) 3 Rx cable shield (optional) 4 Tx Ring (Tx to PSTN) 5 Tx Tip (Tx to PSTN 6 Tx cable shield (optional) 7, 8 no connection Connecting the DTI to an external CSU 1 Norstar ICS T1 or PRI service provider 15 to DTE DA15 connector Norstar DT1 Pin 1 2 3 4 5 6-8 Modular ICS 6.0 Installer Guide CSU CSU Signal Pin Rx Ring (Rx from CSU) 11 Rx Tip (Rx from CSU) 3 no connection Tx Ring (Tx from CSU) 9 Tx Tip (Tx to CSU) 1 no connection P0992638 03 Connecting the wiring / 255 Station Module wiring chart Pin Wire color 26 White-Blue 1 27 Port Service Telephones SM X01 T 1 Blue-White X01 R 1 White-Orange X02 T 2 2 Orange-White X02 R 2 28 White-Green X03 T 3 3 Green-White X03 R 3 29 White-Brown X04 T 4 4 Brown-White X04 R 4 30 White-Slate X05 T 5 5 Slate-White X05 R 5 31 Red-Blue X06 T 6 6 Blue-Red X06 R 6 32 Red-Orange X07 T 7 7 Orange-Red X07 R 7 33 Red-Green X08 T 8 8 Green-Red X08 R 8 34 Red-Brown X09 T 9 9 Brown-Red X09 R 9 35 Red-Slate X10 T 10 10 Slate-Red X10 R 10 36 Black-Blue X11 T 11 11 Blue-Black X11 R 11 37 Black-Orange X12 T 12 12 Orange-Black X12 R 12 38 Black-Green X13 T 13 13 Green-Black X13 R 13 39 Black-Brown X14 T 14 14 Brown-Black X14 R 14 40 Black-Slate X15 T 15 15 Slate-Black X15 R 15 41 Yellow-Blue X16 T 16 16 Blue-Yellow X16 R 16 42 Yellow-Orange ---- ---- no connection 17 Orange-Yellow ---- ---- no connection 43 Yellow-Green ---- ---- no connection 18 Green-Yellow ---- ---- no connection 44 Yellow-Brown ---- ---- no connection 19 Brown-Yellow ---- ---- no connection 45 Yellow-Slate ---- ---- no connection 20 Slate-Yellow ---- ---- no connection 46 Violet-Blue ---- ---- no connection P0992638 03 Modular ICS 6.0 Installer Guide 256 / Connecting the wiring Station Module wiring chart (Continued) Pin Wire color Port ---- Service Telephones SM 21 Blue-Violet ---- no connection 47 Violet-Orange ---- ---- no connection 22 Orange-Violet ---- ---- no connection 48 Violet-Green ---- ---- no connection 23 Green-Violet ---- ---- no connection 49 Violet-Brown ---- ---- no connection 24 Brown-Violet ---- ---- no connection 50 Violet-Slate ---- ---- no connection 25 Slate-Violet ---- ---- no connection T and R represent station connections and should not be confused with Tip and Ring on external lines. Station connections are non-polarized. For an explanation of port numbering, see Port numbering on the wiring charts on page 241. Loop Start or CI Trunk Cartridge wiring chart TC Slot Slot 1 Slot 2 Pin Wire color Port X01 Service T Line 26 White-Blue 1 1 Blue-White X01 R 1 27 White-Orange X02 T 2 2 Orange-White X02 R 2 28 White-Green ---- No connection ---- 3 Green-White ---- No connection ---- 29 White-Brown ---- No connection ---- 4 Brown-White ---- No connection ---- 30 White-Slate X03 T 3 5 Slate-White X03 R 3 31 Red-Blue X04 T 4 6 Blue-Red X04 R 4 32 Red-Orange ---- No connection ---- 7 Orange-Red ---- No connection ---- 33 Red-Green ---- No connection ---- 8 Green-Red ---- No connection ---- 34 Red-Brown X05 T 5 9 Brown-Red X05 R 5 35 Red-Slate X06 T 6 10 Slate-Red X06 R 6 36 Black-Blue ---- No connection ---- 11 Blue-Black ---- No connection ---- 37 Black-Orange ---- No connection ---- 12 Orange-Black ---- No connection ---- 38 Black-Green X07 T 7 13 Green-Black X07 R 7 Modular ICS 6.0 Installer Guide P0992638 03 Connecting the wiring / 257 Loop Start or CI Trunk Cartridge wiring chart (Continued) TC Slot Pin 39 Slot 3 Wire color Port Service Line Black-Brown X08 T 8 14 Brown-Black X08 R 8 40 Black-Slate ---- No connection ---- 15 Slate-Black ---- No connection ---- 41 Yellow-Blue ---- No connection ---- 42 Yellow-Orange X09 T 9 17 Orange-Yellow X09 R 9 43 Yellow-Green X10 T 10 18 Green-Yellow X10 R 10 44 Yellow-Brown ---- No connection ---- 19 Brown-Yellow ---- No connection ---- 45 Yellow-Slate ---- No connection ---- 20 Slate-Yellow ---- No connection ---- 46 Violet-Blue X11 T 11 21 Blue-Violet X11 R 11 47 Violet-Orange X12 T 12 22 Orange-Violet X12 R 12 48 Violet-Green ---- No connection ---- 23 Green-Violet ---- No connection ---- 49 Violet-Brown ---- No connection ---- 24 Brown-Violet ---- No connection ---- 50 Violet-Slate ---- ET ---- 25 Slate-Violet ---- ET ---- For an explanation of port numbering, see Port numbering on the wiring charts on page 241. E&M/DISA Trunk Cartridge wiring chart Use the table, Trunk Module with E&M/DISA Trunk Cartridges, on page258 when a Trunk Module has only E&M/DISA Trunk Cartridges. If the Norstar system is being connected to another Norstar system or private branch exchange by connecting two RJ2HX/ CA2HA distribution blocks together, use the following table to determine the required cross-connections. Back-to-back cross-connections 1st distribution block T R T1 R1 E SG M SB Next distribution block T1 R1 T R SB M SG E P0992638 03 Modular ICS 6.0 Installer Guide 258 / Connecting the wiring Tips - When installing a mixture of E&M/DISA, DID, BRI, or Loop Start Trunk Cartridges, it is important to crossconnect the wiring for each type of TC to a separate distribution block. To verify the operation of the Norstar E&M cards and the target lines, wire the two E&M lines on the Norstar E&M back to back. The cross-connections to each distribution block must always begin at pins 26 and 1. To retain emergency telephone function, install a Loop Start Trunk Cartridge in the left-most slot (slot 1) of the TM. Trunk Module with E&M/DISA Trunk Cartridges TC Slot Slot 1 Slot 2 Pin Wire color Port X01 Service T Line 26 White-Blue 1 1 Blue-White X01 R 1 27 White-Orange X01 T1 1 2 Orange-White X01 R1 1 28 White-Green X01 E 1 3 Green-White X01 SG 1 29 White-Brown X01 M 1 4 Brown-White X01 SB 1 30 White-Slate X02 T 2 5 Slate-White X02 R 2 31 Red-Blue X02 T1 2 6 Blue-Red X02 R1 2 32 Red-Orange X02 E 2 7 Orange-Red X02 SG 2 33 Red-Green X02 M 2 8 Green-Red X02 SB 2 34 Red-Brown X05 T 5 9 Brown-Red X05 R 5 35 Red-Slate X05 T1 5 10 Slate-Red X05 R1 5 36 Black-Blue X05 E 5 11 Blue-Black X05 SG 5 37 Black-Orange X05 M 5 12 Orange-Black X05 SB 5 38 Black-Green X06 T 6 Modular ICS 6.0 Installer Guide P0992638 03 Connecting the wiring / 259 Trunk Module with E&M/DISA Trunk Cartridges (Continued) TC Slot Slot 3 Pin Wire color Port Service Line 13 Green-Black X06 R 6 39 Black-Brown X06 T1 6 14 Brown-Black X06 R1 6 40 Black-Slate X06 E 6 15 Slate-Black X06 SG 6 41 Yellow-Blue X06 M 6 16 Blue-Yellow X06 SB 6 42 Yellow-Orange X09 T 9 17 Orange-Yellow X09 R 9 43 Yellow-Green X09 T1 9 18 Green-Yellow X09 R1 9 44 Yellow-Brown X09 E 9 19 Brown-Yellow X09 SG 9 45 Yellow-Slate X09 M 9 20 Slate-Yellow X09 SB 9 46 Violet-Blue X10 T 10 21 Blue-Violet X10 R 10 47 Violet-Orange X10 T1 10 22 Orange-Violet X10 R1 10 48 Violet-Green X10 E 10 23 Green-Violet X10 SG 10 49 Violet-Brown X10 M 10 24 Brown-Violet X10 SB 10 50 Violet-Slate ---- reserved ---- 25 Slate-Violet ---- reserved ---- For an explanation of port numbering, see Port numbering on the wiring charts on page 241. Trunk Module with DID Trunk Cartridges TC Slot Slot 1 P0992638 03 Pin Wire color Port Service Line 26 White-Blue X01 T 1 1 Blue-White X01 R 1 27 White-Orange X02 T 2 2 Orange-White X02 R 2 28 White-Green ---- No connection ---- 3 Green-White ---- No connection ---- 29 White-Brown ---- CCI NC1 ---- 4 Brown-White ---- CCI Com1 ---- 30 White-Slate X03 T 3 5 Slate-White X03 R 3 31 Red-Blue X04 T 4 Modular ICS 6.0 Installer Guide 260 / Connecting the wiring Trunk Module with DID Trunk Cartridges (Continued) TC Slot Slot 2 Slot 3 Pin Wire color Port Service Line 6 Blue-Red X04 R 4 32 Red-Orange ---- No connection ---- 7 Orange-Red ---- No connection ---- 33 Red-Green ---- No connection ---- 8 Green-Red ---- No connection ---- 34 Red-Brown X05 T 5 9 Brown-Red X05 R 5 35 Red-Slate X06 T 6 10 Slate-Red X06 R 6 36 Black-Blue ---- No connection ---- 11 Blue-Black ---- No connection ---- 37 Black-Orange ---- CCI NC1 ---- 12 Orange-Black ---- CCI Com1 ---- 38 Black-Green X07 T 7 13 Green-Black X07 R 7 39 Black-Brown X08 T 8 14 Brown-Black X08 R 8 40 Black-Slate ---- No connection ---- 15 Slate-Black ---- No connection ---- 41 Yellow-Blue ---- No connection ---- 16 Blue-Yellow ---- No connection ---- 42 Yellow-Orange X09 T 9 17 Orange-Yellow X09 R 9 43 Yellow-Green X10 T 10 18 Green-Yellow X10 R 10 44 Yellow-Brown ---- No connection ---- 19 Brown-Yellow ---- No connection ---- 45 Yellow-Slate ---- CCI NC1 ---- 20 Slate-Yellow ---- CCI Com1 ---- 46 Violet-Blue X11 T 11 21 Blue-Violet X11 R 11 47 Violet-Orange X12 T 12 22 Orange-Violet X12 R 12 48 Violet-Green ---- No connection ---- 23 Green-Violet ---- No connection ---- 49 Violet-Brown ---- No connection ---- 24 Brown-Violet ---- No connection ---- 50 Violet-Slate ---- ET ---- 25 Slate-Violet ---- ET ---- For an explanation of port numbering, see Port numbering on the wiring charts on page 241. For CCI connections in Service column: NC1 stands for the normally closed relay and Com1 the common relay. CCI signaling is not supported by all carriers. For carriers or installations that do not use CCI signaling, the CCI and ET connections should be treated as “no connection”. CCI wiring is a non-standard wiring arrangement which has been submitted to the DOC. Modular ICS 6.0 Installer Guide P0992638 03 Connecting the wiring / 261 DID supervisory signaling This equipment returns supervisory signals to the public switched telephone network (PSTN) when the DID calls are: • • • • answered by the called telephone answered by the attendant routed to a customer controlled recorded announcement routed to a dial prompt This equipment is designed to return supervisory signals on all DID calls forwarded through the system back to the PSTN within 20 seconds of call forwarding being initiated. Emergency transfer conditions Every DID Trunk Cartridge has a Control Circuit Interface (CCI) which should be connected directly to the central office for monitoring purposes. If the Norstar system loses power or the microcontroller on the DID Trunk Cartridge malfunctions, the CCI signals the central office that it can no longer handle DID calls. The central office, by prearrangement, then forwards the DID lines to other numbers. Connect the CCI com1 connection to a ground connection. Connect the CCI NC1 connection to the central office demarcation. Tips - CCI signaling to report power loss or malfunction of the DID Trunk Cartridge is not supported by all carriers. For carriers or installations which do not use CCI signaling, the CCI and ET connections are treated as not connected. Wire each CCI independently to the central office. If the connections are wired in parallel, any CCI trouble disables all DID Trunk Cartridges. If the connections are wired in series, all DID Trunk Cartridges must fail before the central office recognizes the trouble condition. P0992638 03 Modular ICS 6.0 Installer Guide 262 / Connecting the wiring Trunk Module with BRI-ST cartridge TC slot Slot 1 Slot 2 Pin Wire color Port (loop) Service Lines (T or S loop) Terminal equipment S loop) 26 White-Blue X01 +Tx 001-002 Assigned DN 1 Blue-White X01 -Tx 001-002 Assigned DN 27 White-Orange X01 +Rx 001-002 Assigned DN 2 Orange-White X01 -Rx 001-002 Assigned DN 28 White-Green X02 +Tx 003-004 Assigned DN 3 Green-White X02 -Tx 003-004 Assigned DN 29 White-Brown X02 +Rx 003-004 Assigned DN 4 Brown-White X02 -Rx 003-004 Assigned DN 30 White-Slate X03 +Tx 005-006 Assigned DN 5 Slate-White X03 -Tx 005-006 Assigned DN 31 Red-Blue X03 +Rx 005-006 Assigned DN 6 Blue-Red X03 -Rx 005-006 Assigned DN 32 Red-Orange X04 +Tx 007-008 Assigned DN 7 Orange-Red X04 -Tx 007-008 Assigned DN 33 Red-Green X04 +Rx 007-008 Assigned DN 8 Green-Red X04 -Rx 007-008 Assigned DN 34 Red-Brown X05 +Tx 009-010 Assigned DN 9 Brown-Red X05 -Tx 009-010 Assigned DN 35 Red-Slate X05 +Rx 009-010 Assigned DN 10 Slate-Red X05 -Rx 009-010 Assigned DN 36 Black-Blue X06 +Tx 011-012 Assigned DN 11 Blue-Black X06 -Tx 011-012 Assigned DN 37 Black-Orange X06 +Rx 011-012 Assigned DN 12 Orange-Black X06 -Rx 011-012 Assigned DN 38 Black-Green X07 +Tx 013-014 Assigned DN 13 Green-Black X07 -Tx 013-014 Assigned DN 39 Black-Brown X07 +Rx 013-014 Assigned DN 14 Brown-Black X07 -Rx 013-014 Assigned DN 40 Black-Slate X08 +Tx 015-016 Assigned DN 15 Slate-Black X08 -Tx 015-016 Assigned DN 41 Yellow-Blue X08 +Rx 015-016 Assigned DN 16 Blue-Yellow X08 -Rx 015-016 Assigned DN Modular ICS 6.0 Installer Guide P0992638 03 Connecting the wiring / 263 Trunk Module with BRI-ST cartridge (Continued) TC slot Slot 3 Pin Wire color Port (loop) Service Lines (T or S loop) Terminal equipment S loop) 42 Yellow-Orange X09 +Tx 017-018 17 Orange-Yellow X09 -Tx 017-018 Assigned DN Assigned DN 43 Yellow-Green X09 +Rx 017-018 Assigned DN 18 Green-Yellow X09 -Rx 017-018 Assigned DN 44 Yellow-Brown X10 +Tx 019-020 Assigned DN 19 Brown-Yellow X10 -Tx 019-020 Assigned DN 45 Yellow-Slate X10 +Rx 019-020 Assigned DN 20 Slate-Yellow X10 -Rx 019-020 Assigned DN 46 Violet-Blue X11 +Tx 021-022 Assigned DN 21 Blue-Violet X11 -Tx 021-022 Assigned DN 47 Violet-Orange X11 +Rx 021-022 Assigned DN 22 Orange-Violet X11 -Rx 021-022 Assigned DN 48 Violet-Green X12 +Tx 023-024 Assigned DN 23 Green-Violet X12 -Tx 023-024 Assigned DN 49 Violet-Brown X12 +Rx 023-024 Assigned DN 24 Brown-Violet X12 -Rx 023-024 Assigned DN 50 Violet-Slate ---- reserved ---- ---- 25 Slate-Violet ---- reserved ---- ---- To determine the assigned lines for a BRI card, refer to BRI and T1 lines on page 522. For an explanation of port numbering, see Port numbering on the wiring charts on page 241. Trunk Module with BRI-U cartridge TC slot Slot 1 P0992638 03 Pin Wire color Port (loop) Service Lines (U-NT) Terminal equipment (U-LT) 26 White-Blue X01 T 001-002 Assigned DN 1 Blue-White X01 R 001-002 Assigned DN 27 White-Orange X02 T 003-004 Assigned DN 2 Orange-White X02 R 003-004 Assigned DN 28 White-Green ---- ---- ---- ---- 3 Green-White ---- ---- ---- ---- 29 White-Brown ---- ---- ---- ---- 4 Brown-White ---- ---- ---- ---- 30 White-Slate X03 T 005-006 Assigned DN 5 Slate-White X03 R 005-006 Assigned DN 31 Red-Blue X04 T 007-008 Assigned DN 6 Blue-Red X04 R 007-008 Assigned DN 32 Red-Orange ---- ---- ---- ---- Modular ICS 6.0 Installer Guide 264 / Connecting the wiring TC slot Slot 2 Slot 3 Slot 3 Pin Wire color Port (loop) Service Lines (U-NT) Terminal equipment (U-LT) 7 Orange-Red ---- ---- ---- 33 Red-Green ---- ---- ---- ---- 8 Green-Red ---- ---- ---- ---- ---- 34 Red-Brown X05 T 009-010 Assigned DN 9 Brown-Red X05 R 009-010 Assigned DN 35 Red-Slate X06 T 011-012 Assigned DN 10 Slate-Red X06 R 011-012 Assigned DN 36 Black-Blue ---- ---- ---- ---- 11 Blue-Black ---- ---- ---- ---- 37 Black-Orange ---- ---- ---- ---- 12 Orange-Black ---- ---- ---- ---- 38 Black-Green X07 T 013-014 Assigned DN 13 Green-Black X07 R 013-014 Assigned DN 39 Black-Brown X08 T 015-016 Assigned DN 14 Brown-Black X08 R 015-016 Assigned DN 40 Black-Slate ---- ---- ---- ---- 15 Slate-Black ---- ---- ---- ---- 41 Yellow-Blue ---- ---- ---- ---- 16 Blue-Yellow ---- ---- ---- ---- 42 Yellow-Orange X09 T 017-018 Assigned DN 17 Orange-Yellow X09 R 017-018 Assigned DN 43 Yellow-Green X10 T 019-020 Assigned DN 18 Green-Yellow X10 R 019-020 Assigned DN 44 Yellow-Brown ---- ---- ---- ---- 19 Brown-Yellow ---- ---- ---- ---- 45 Yellow-Slate ---- ---- ---- ---- 20 Slate-Yellow ---- ---- ---- ---- 46 Violet-Blue X11 T 021-022 Assigned DN 21 Blue-Violet X11 R 021-022 Assigned DN 47 Violet-Orange X12 T 023-024 Assigned DN 22 Orange-Violet X12 R 023-024 Assigned DN 48 Violet-Green ---- ---- ---- --- 23 Green-Violet ---- ---- ---- --- 49 Violet-Brown ---- ---- ---- --- 24 Brown-Violet ---- ---- ---- --- 50 Violet-Slate ---- reserved ---- --- 25 Slate-Violet ---- reserved ---- --- BRI U wiring is not polarity sensitive. A BRI-U2 Card only uses the first two loop numbers (X01-X02, X05-X06, or X09-X10) when it occupies a trunk module slot. Modular ICS 6.0 Installer Guide P0992638 03 Emergency telephone / 265 Emergency telephone You can connect an emergency telephone to an ICS or Trunk Module (TM) with a Loop Start Trunk Cartridge to provide emergency service when there is no power to the ICS. The ICS has emergency telephone connections for lines 002 and 026. Each Trunk Module has one emergency telephone connection. 1. Wire a modular jack or equivalent to each set of emergency telephone pins on the 50-pin distribution block for the ICS or Trunk Module external lines. Refer to Wiring charts on page 241 for the pin numbers. 2. Connect a single-line telephone (500/2500) to the modular jack. 3. Prepare to test the emergency telephone by removing the Trunk Cartridge from the slot (slot 3 or 4 on the ICS, and slot 1 on the TM). 4. Connect the power, then connect the central office lines to the ICS. 5. Pick up the emergency telephone receiver and listen for dial tone. 6. Disconnect the central office lines, then remove power from the system. 7. Replace the Trunk Cartridge in the left slot. 8. Continue with procedures for powering up the system. Tips - The emergency telephone connections on the Trunk Module will not work if there is an E&M/DISA, a BRI-ST or BRI-U card or a DID Trunk Cartridge in the first slot of the Trunk Module. The emergency telephone connections on the ICS will not work if DTIs or PRIs are used. P0992638 03 Modular ICS 6.0 Installer Guide 266 / Emergency telephone Tips - Norstar telephones and Business Series Terminals cannot be used as off-premise telephones (OPX). For OPX applications, use the Norstar Analog Terminal Adapter (ATA2) and a single-line telephone. Refer to the ATA Installation Card for details. Modular ICS 6.0 Installer Guide P0992638 03 Moving telephones / 267 Moving telephones You can move a system telephone to a new location within the Norstar system without losing the programmed settings. When Set relocation is enabled in system programming, the internal numbers, autodial settings, and personal speed dial codes remain with the telephone when it is unplugged. To move a telephone, simply unplug it and plug it in again at another location. It may take up to 45 seconds for the ICS to recognize the telephone. Automatic telephone relocation is disabled by default. Tips - Relocate the disconnected system telephone before connecting a new telephone into the jack. This allows the moved telephone to retain the programmed settings. If a new telephone is plugged into the jack before the old telephone is reconnected at a new location, Norstar will give the current telephone information to the new telephone. The old telephone will no longer be recognized by the system. When reprogramming the internal number of a telephone, wait one minute after Automatic Telephone Relocation. When you relocate a telephone, the telephone must remain installed and connected in the new location for at least three minutes for the programming relocation to be complete. Moving the telephone again before the three-minute period may result in losing the programming on the telephone. P0992638 03 Modular ICS 6.0 Installer Guide 268 / Installing ISDN BRI terminal equipment Installing ISDN BRI terminal equipment For each S or T or U-LT reference point, an eight-position miniature unkeyed plug from the terminal equipment (TE) is plugged into a jack connected to Norstar wiring. The pin connections for the jack and plug are shown in the following charts. S or T wiring for terminal equipment Pin (jack or plug) Norstar connection (for jack) Equipment connection (plug) 1 not used optional power source 3 (+) 2 not used optional power source 3 (-) 3 +Rx +Rx 4 +Tx +Tx 5 -Tx -Tx 6 -Rx -Rx 7 not used optional power sink 2 (-) 8 not used optional power sink 2 (+) S or T extension wiring configurations The last connection on any ISDN S or T extension wiring must have terminating resistors to ensure correct timing of the signaling circuits. Failure to install terminating resistors will degrade performance. Terminating resistors should not be connected on a TE which is not the last connection on the loop. Terminating resistors are provided on terminal equipment. See the instructions that come with your TE for information on how to enable or disable the termination, as required. Modular ICS 6.0 Installer Guide P0992638 03 Installing ISDN BRI terminal equipment / 269 The maximum length of spur and ISDN connection cord (the extension from the main line or bus) is 10 m (30 ft). Refer to S reference point on page 51 and T reference points on page 51 in the Welcome to ISDN chapter for information about wiring arrangements for ISDN terminal equipment (TE) on an S or T loop. Additional power A Norstar S or T-loop does not provide power on Power Source 1 (PS1), Power Source (PS2), or Power Source or Sink 3 (PS3). If you are installing ISDN terminal equipment at the S-reference point, and the equipment requires additional power on PS1, PS2, or PS3, then you can install a suitably approved power supply unit. See ANSI T1.605 or the documentation that comes with your TE for details. The Modular ICS does not require power on PS3. Wiring arrangements using side circuits, also called phantom circuits, may affect loop performance when they are used to provide power to the TE (PS1). You must account for any effects. For example, you may need to reduce the number of TEs on a passive bus. P0992638 03 Modular ICS 6.0 Installer Guide 270 / Installing ISDN BRI terminal equipment U-LT wiring for terminal equipment Pin (jack or plug) Norstar connection (for jack) Equipment connection (plug) 1 not used optional battery status indication (+) 2 not used optional battery status indication (-) 3 not used no connection 4 R R 5 T T 6 not used no connection 7 not used optional power (-) 8 not used optional power (+) No power supply is provided for the U-LT wiring. If equipment attached to the U-LT loop requires optional power, install an approved power supply unit. See ANSI T1.601-1992 Annex H or the documentation that comes with your TE for more information. Jack and plug pin numbering 8 7 6 5 4 3 2 1 1 Modular ICS 6.0 Installer Guide 2 3 4 5 6 7 8 P0992638 03 Installing optional equipment / 271 Installing optional equipment This section describes the installation procedures for optional, customer-suppled equipment. Auxiliary ringer (customer supplied) The Norstar ICS provides a control contact to operate an auxiliary ringer. 1. Follow the installation instructions provided by the manufacturer. 2. Connect the auxiliary ring generator to the 50-pin distribution block as shown in the wiring charts. The pins in this chart provide a control contact. They do not provide ring current or DC voltage. The ringer must not draw more than 50 mA from a 40 V DC source. Auxiliary ringer programming The auxiliary ringer can be activated by setting auxiliary ring for specific external lines, and auxiliary ring for specific telephones. Refer to the Modular ICS 6.0 System Coordinator Guide for programming details. Heading Trk/Line Data Capabilities Services P0992638 03 Modular ICS 6.0 Installer Guide 272 / Installing optional equipment External music source (customer supplied) The music source can be any approved low-power device such as a radio with a high-impedance earphone jack. The recommended ICS input level is 0.25 V rms across an input impedance of 3300 Ω. 1. Connect the music source output to the 50-pin distribution block, as shown in the wiring charts. ²¡ß 2. Adjust the volume of the music source to a comfortable level by activating Background Music ( ) and adjusting the volume at the music source. Tips - Background Music volume can also be adjusted at each telephone. External music source programming Music for callers on Hold and for Background Music must be enabled through programming. Refer to Backgrnd music on page 397 for more details. Confirm that the following settings are implemented: Heading Setting Featr settings On hold: Music Featr settings Backgrnd music: Y Modular ICS 6.0 Installer Guide P0992638 03 Installing optional equipment / 273 External paging system (customer supplied) You can connect an external paging system to provide paging over external loudspeakers. The paging output from the Norstar ICS is 100 mV rms across an input impedance of 600 Ω. 1. Follow the installation instructions provided by the manufacturer. 2. Connect the paging system audio input to the 50-pin distribution block as shown in the wiring charts. 3. Connect the paging system relay to the 50-pin distribution block as shown in the wiring charts. External paging contacts idle Yellow-Blue (make) Blue-Yellow (common) active Yellow-Blue (make) Blue-Yellow (common) Tips - Norstar external paging does not support talk-back paging equipment unless an external line port is used. The Norstar system provides paging over the Norstar telephone speakers, even when no external paging equipment is connected. P0992638 03 Modular ICS 6.0 Installer Guide 274 / Powering up the system Powering up the system 1. Double-check all wiring before turning the system power on. Ensure all outlets where you will plug in the modules are non-switchable, third-wire ground AC outlets. Do not connect central office line cables to the modules until after the system power is on. 2. Route the module power cords through the lower shelf of the cable trough and out through the bottom of the ICS cable trough. 3. Route the ICS power cord through the bottom of the ICS cable trough. Companion: Install Base Stations before powering up the MICS-XC 6.0 system. 4. Connect each power cord to an electrical outlet. If you are using a power bar, plug the power cords into the power bar, and then connect the power bar to the AC outlet. Do not fasten power supply cords. Do not fasten the ICS power supply cord or module power supply cords to any building surface, including the backboard. Modular ICS 6.0 Installer Guide P0992638 03 Powering up the system / 275 Close and lock the ICS door. Close and lock the ICS door after installation is complete to avoid accidental shock and to provide containment in the event of fire. Check the power After the power is supplied, the ICS power supply LEDs will light up green. If a BRI cartridge is installed, the LEDs on the faceplate of the cartridge will flash for up to five minutes. Telephones and lines also may take up to five minutes to initialize. 1. Check that the power LEDs of the power supply, the TMs, and the SMs are on. 2. If none of the LEDs are on, verify that power is present at the outlet. If there is power at the outlet, see Problems for network or remote users on page 576. Tips - During system initialization, the system performs a self-diagnostic test on the hardware configuration size and expansion cartridge installation. Once the system is initialized and the telephone displays read Jan 1 1:00 am, you have 15 minutes in which to perform Profile, Dialpad, and Startup programming. After 15 minutes, access to Startup programming is denied. Tips - After system startup, you can turn the power off and on and retain any system data that has been entered. This is considered a warm start. A warm start takes approximately 5-10 minutes. However, if you run Startup again, the default programming will be reestablished. P0992638 03 Modular ICS 6.0 Installer Guide 276 / Powering up the system Call Log information may be lost. If the Norstar system suffers a power failure or the system is manually restarted, Call Log information is not saved. Notify users if a system restart is planned so any log information can be written down first. System power indicators ICSLED LED(green) (green) ICS TM LED TM(red) LED (red) SMSM LEDLED (red) (red) IDM LED (green) IDM LED (green) Modular ICS 6.0 Installer Guide P0992638 03 Programming The installer or the customer service representative programs settings for the entire Norstar system, plus settings for individual telephones and external lines. Most of the settings can also be programmed by a system coordinator who has a SysCoord+ password. The SysCoord+ password should only be used by individuals who are capable of programming the Norstar ICS. Further, this level of access should only be distributed to System Coordinators who are more experienced in programming the Norstar ICS. Programming affects system operation. Only a qualified installer or customer service representative should perform startup, installation and maintenance programming. Some of the settings affect the correct operation of the system. P0992638 03 Modular ICS 6.0 Installer Guide 278 / Programming overview Programming overview Programming access is controlled by these passwords. • Profile password — allows you to determine the system profile. The default profile is the profile used for North American applications. • Dialpad password — allows you to determine the style of dialpad programming for your system. This setting determines which key you press to obtain the letters Q and Z. The default is non_CCITT (press 0 for both letters). • Installer password — allows you to determine the defaults you will use as the basis for your system programming. It also allows you to view these settings and change them, as required for your system requirements. • System Coordinator Plus password — provides knowledgeable users with access to all but a few sensitive areas of programming. You should only distribute this password to experienced System Coordinators. • System Coordinator password — allows an administrator responsible for the day-to-day operation privileges to view and change the settings that affect on-going operations. This level of access is documented in the Modular ICS 6.0 System Coordinator Guide. • Basic password – provides a limited number of feature codes to change programming and control system services. For information about programming using the System Coordinator and Basic passwords, see the Modular ICS 6.0 System Coordinator Guide. Modular ICS 6.0 Installer Guide P0992638 03 Programming overview / 279 The tables in this section provide an overview of what programming is seen by each type of user. For information about changing the passwords, see Passwords on page 382. If you are new to programming, you may want to practice using the step-by-step programming instructions in the Getting Started section of the Modular ICS 6.0 System Coordinator Guide before attempting other programming. Profile, Dialpad and Startup programming Profile: ²¥¥¸å¯ìéñä ²¥¥ëéñ¸ë ²¥¥êæåæè¸ ¯öìéí (**7763453) Dialpad: (**3425723) Startup: (**7827887) Default password: Profile (266344) Dialpad Startup Password: (CONFIG) Password: (CONFIG) Password: (CONFIG) Region: PROF1 OK CHANGE QZ:0 Reset Memory? YES CHANGE Template: CHANGE Start DN: 2221 CHANGE Applying Template (Install is complete when Date and Time appears on the display) P0992638 03 Modular ICS 6.0 Installer Guide 280 / Programming overview Installer or System Coordinator Plus programming ²¥¥¯öìéí ¯öìéíê¸ñèê Entry code: Installer password: System Coordinator Plus password: (727587) Startup Passwords (**266344) (266344) Telco features Template COS pswds VMsg ctr tel#s Start DN Call log pswds ONN blocking Terminals&Sets Progrming pswds Software keys Line access Reg. pswd SysID Capabilities Hospitality Password keys Time&Date Cards on KSU Name User prefernces Restrictions Hardware System prgrming Mod 03 - Mod 14 (depending on type of system) Telco features Hunt groups Lines Change DNs Maintenance Trunk/Line data Featr settings System version Name Direct-dial Port/DN status Restrictions CAP assignment Module status Telco features Dialing Plan Sys test log Services Access codes Ringing service Remote access Sys admin log Restrn service Change DN type Network evt log Routing service Companion Provisioning Rec’d # length Tests Common settings DN length CSU stats Sys speed dial BusName Diagnostic tools CbC limits Release reasons Link status Usage metrics Hospitality Hunt groups Network Services Call-by-Call Shaded items are seen only if you are using the Installer password. Note: As well, some headings will not appear unless the appropriate software code has been entered, for instance Network Services requires the PRI and MCDN software codes. Other settings will not appear unless the appropriate cards or trunks are assigned. CbC headings, for instance, do Modular ICS 6.0 Installer Guide P0992638 03 Programming overview / 281 not appear unless the NI-2 protocol is used on the DTI trunk card. Yellow areas are only available with MICS-XC software. These headings provide programming access for the Companion wireless setup. System Coordinator programming User code: ²¥¥èêäå Default System Coordinator password: (23646) Terminals&Sets ë÷éö (**8737) Reg. pswd Services Capabilities Ringing service Hospitality Name Restrn service Time&Date User prefernces Routing service System prgrming Restrictions Hunt Groups Sys speed dial Telco features Passwords Companion Lines Call log pswds BusName Name Progrming pswds Hospitality Admin/Basic programming User code: ²¥¥èêäå õêé (**8737) Default Basic password: (22742) Set #### Model Language Button prgrming Display cntrst User speed dial Ring Type Call log opt’ns Voice path Dialing opt’ns P0992638 03 Modular ICS 6.0 Installer Guide 282 / Programming tools Programming tools This section describes how to set up a telephone for system programming. You will note that two different sheets of programming overlays came with your Programming Record. Use the one that was created for the telephone you plan to use to program your system. You can use a T7316 Business Series Terminal or an M7310 or M7324 telephone for programming. These telephones have two-line displays. Use the appropriate template and refer to the table below for corresponding button faces: Norstar sets Business Series Terminals ² Button description M7100, M7208, M7310, M7324 Feature ƒ Handsfree/Mute © Hold ˙ T7100, T7208, T7316, T7406 T7208 and T7316: ³ú à ¨ Handsfree: Mute: ≥ Modular ICS 6.0 Installer Guide ≥ Volume Control √ Release ® P0992638 03 Programming tools / 283 The programming overlay The programming overlay is a paper cutout that labels the four telephone buttons used during programming. You received two pages of overlays with your Programming Record. One page corresponds to the Business Series Terminals T7316 telephone. The second sheet corresponds to the Norstar M7310 and M7324 telephones. Remove the appropriate overlay from the page and put it over the buttons indicated in the following diagrams. Business Series Terminal T7316 with overlay He adin g Back Place overlay over bottom set of memory buttons Busin Se ess Ter ries mina ls Pro gra Ov mming erlay Show Nex t Business Series Terminals Programming Overlay He adin g Back Busin Se ess Ter ries mina ls Pro gra Ov mming erlay Show Heading Back Show Next Nex t P0992638 03 Modular ICS 6.0 Installer Guide 284 / Programming tools Norstar terminals M7310 and 7324 with overlays Norstar Programming Overlay Heading Show Back Next Norstar Programming Overlay Heading Show Back Next Using the telephone buttons for programming On the overlay, each of the four programming buttons is assigned a action feature. The indicators (º) on the display beside the buttons show which buttons are active at each programming step. Press the appropriate button to move up or down through the Norstar programming menu. The table below describes the action of each button. Modular ICS 6.0 Installer Guide P0992638 03 Programming tools / 285 Telephone overlay button definitions Show Back Next PO698666 Issue 02 Printed in Canada Norstar Programming Overlay Heading – moves to a higher level in the hierarchy of headings and subheadings. ≠ moves to a lower level in the hierarchy of headings and subheadings, or begins programming for a heading or subheading. “ moves backward at the same level in the hierarchy of headings and subheadings. ‘ moves forward at the same level in the hierarchy of headings and subheadings. Special characters on the display When a heading ends with a triangle (ˆ), you can press ≠ to view the subheadings for that item. When a heading ends with an ellipsis (…), you can press ≠ to see further information about that heading. The display buttons Display buttons on the telephones perform a number of functions, depending on where you are in programming. Up to three display button messages may be available at any time. P0992638 03 Modular ICS 6.0 Installer Guide 286 / Programming tools Press the display button underneath the message for the function you want the system to perform. Show line: COPY Display message Display button message Display button The most common display button labels are described in the following table: Display button definitions CHANGE changes a programmable setting BKSP moves the cursor one space to the left (backspace) and deletes a character, allowing you to re-enter a number or letter COPY copies the settings of items like lines, telephones and filters to an item of the same type LIST displays the lowest value in a list of DNs, lines or other items FIND allows you to enter specific code to go directly to a record VIEW‚ views the last part of a displayed message longer than 16 characters ·VIEW views the first part of a displayed message longer than 16 characters > moves the cursor one position to the right when programming a name < moves the cursor one position to the left when programming a name OK confirms the change you made, or accepts the default, if you made no changes ANY Enters a wild card character that represents any digit between 1 and 9. Modular ICS 6.0 Installer Guide P0992638 03 Programming tools / 287 The Norstar Programming Record The Programming Record can be used to help you plan your programming strategy. If you enter all your settings on the tables provided, you create a quick reference guide to your system. Pages from the record may be photocopied, as necessary, for programming many telephones or lines. Additional Programming Records can also be ordered from your vendor. Exiting Norstar stores your changes automatically as soon as you alter any settings. If you changed something in error, you must re-enter the correct data. In extreme situations, you may have to restart the system and reload with your backup material. ¨ To exit the configuration interface, press . The display briefly reads End of session, then returns to the Date and Time display. Viewing your programming updates If any changes you made to programming have not taken effect yet, you will see an UPDATE display button when you leave programming. The display will show you how many telephones have not been updated yet because the system is busy with other programming or the telephone is in use. Press DNs to see the specific telephones where programming changes have not been updated. Items will disappear from the list as they are updated, and UPDATE will disappear once all changes are complete. P0992638 03 Modular ICS 6.0 Installer Guide 288 / Programming tools Entering numbers Numbers are entered from the Norstar telephone dialpad. The backspace display button may be used to edit the number. A line number must always be entered as a three-digit number. Line numbers from 10 to 99 must be entered with a leading zero (line 020, for example). Similarly, line numbers less than 10 must be entered with two leading zeros (line 002, for example). Internal telephone numbers, also referred to as directory numbers (DNs), can be from three to seven digits long. The default DN length is three. The DN length can be changed in programming. Viewing long telephone numbers External telephone numbers can be up to 24 digits, but the telephone display is only 16 character spaces long. To see a previously-programmed number that is longer than 16 digits, do the following: Begin, for example, with 123456789012345…. The display shows only the first 15 digits. The three dots (…) at the end of the display indicate that more digits remain to the external number. 1. To see the remaining digits, press VIEW‚. 2. To see the first 15 digits again, press ·VIEW. Modular ICS 6.0 Installer Guide P0992638 03 Programming tools / 289 Setting up User Preferences The User Preferences feature allows you to program memory buttons, speed dial codes, and other settings for any telephone on the system. For example, an employee may want to have the Do Not Disturb feature programmed onto a memory button or create a speed dial code. Instead of programming from the target telephone, you can program these features from another telephone. To access User Preferences programming, see instructions in the Modular ICS 6.0 System Coordinator Guide. The following table lists the settings you can adjust. Subheadings under User Preferences User prefernces Model Button prgrming User speed dial Call log opt’ns Dialing opt’ns Language Display cntrst Ring type Voice path P0992638 03 Modular ICS 6.0 Installer Guide 290 / Copying telephone programming Copying telephone programming Copying is done by using COPY under Terminals&Sets. You can copy programming from one telephone to another telephone, to a range of telephones, or to all telephones. 1. At Terminals&Sets ˆ, press ≠ and enter the internal number (DN) of the telephone from which you wish to copy programming. 2. Press COPY. 3. Select what programming will be copied: • SYSTEM – the system administration programming (system data) of a telephone OR • SYSTEM+USER – the system administration programming PLUS the programming for a particular telephone (user data) See the tables starting on page 292 to see which settings will and will not be copied with system and user data. 4. Press ‘, then CHANGE to select the telephone or telephones which will be programmed with the copied data: SINGLE, RANGE, ALL. You can copy programming to telephones which are not yet hooked up to the system (unequipped). 5. Press ‘, then CHANGE to select which telephones will be programmed: Only equipped DNs, All set DNs. This is not necessary when copying to a single telephone. 6. Press ‘ and enter the internal number of the telephone that will be programmed or the internal numbers of the first and last telephone in a range. Modular ICS 6.0 Installer Guide P0992638 03 Copying telephone programming / 291 7. Press OK to proceed with the copy. This step is not necessary when you are copying to a single telephone. You can also use COPY to duplicate the settings found in the individual subheadings. The button is available in Line access, Capabilities, User prefernces, Restrictions and Telco features and will copy only the settings included in the subheading. If you press COPY in one of these subheadings, you will not be asked to decide if user data will be copied. Otherwise, the procedure is the same. Tips - To copy to a group of telephones which are not part of a range, follow the steps for making a single copy and keep entering new numbers at the Copy to: display. Depending on the activities going on in the system, a copy may not take effect for a while. The brief display you see once you have finished a copying session does not indicate the process is complete. You can leave the programming session even if the copy has not been completed. If you exit programming, copying will continue uninterrupted until it is complete. Tips - Event messages capture both the start and completion of the copying process. For more information, see Event messages on page 514. Some programming settings allow you to choose a delay according to the number of rings. The ring counts used are based on a North American standard of six seconds per ring cycle. The actual delay time may be different for a device other than a Norstar telephone. P0992638 03 Modular ICS 6.0 Installer Guide 292 / Copying telephone programming System Data that gets copied Line access • • • • • Line assignment Line pool access Prime line designation Number of intercom keys Answer DNs (unless Answer button DN is same as telephone being copied to) Capabilities • Call Forward No Answer (DN + delay + setting) • Call Forward Busy (DN + setting) • DND on busy • Handsfree setting • Handsfree answerback • Pickup group • Paging zone • Paging • Direct-dial (which set is reached by the D-Dial digit) • Priority calling • Hotline • Auxiliary ringer • Allow redirect • Redirect ring • ATA settings (except Use ringback setting) Telco Features • Call Log set (Logging set) • 1stDisplay Restrictions • • • • • • Set restrictions Set lock Allow Last Number Redial Allow Saved Number Redial Allow Link Line/set restrictions System data that is NOT copied Line access • Private line appearances Capabilities • Set name • Use ringback setting under ATA settings Telco features • Log password • Log space Direct-dial set designation (which set is the D-Dial set) CAP assignment ExtraDial set designation Service mode ringing set designation Prime set designation for a line Hunt group appearance Modular ICS 6.0 Installer Guide P0992638 03 Copying telephone programming / 293 User data that gets copied Language choice User data that is not copied if destination set type is the same as the source set type External autodial button assignments Ring type Internal autodial button assignments Calls log options (Auto logging) Programmable button assignments Display contrast Dialing options (automatic, pre-dial, standard) Ring volume, User speed dial and CAP module memory button programming are not copied with user data. System ID The System ID (or System Security number) can be accessed on a programming terminal display by pressing or . ²¥¥êçêéë ²¥¥àáàÝÜ Reviewing programmed settings The Set Profile and Line Profile features help you to check your programming by allowing you to review the settings. Programming that can be reviewed Set Profile P0992638 03 Line Profile Terminals&Sets settings Lines settings Set name Line name Line Access Trunk data Capabilities Line data Restrictions Restrictions Telco features Telco features Modular ICS 6.0 Installer Guide 294 / Copying telephone programming Viewing the programming for a telephone ²¥¥êäæ To display the programming for a set, follow these steps: 1. Press . The display reads Show set:. 2. Enter the internal number of the telephone you wish to review. 3. Use BACK, NEXT, and SHOW to navigate through the settings. 4. Press ¨ to exit. Viewing the programming for a line ²¥¥ñéöä To view line programming for a telephone, follow these steps: 1. Press . The display reads Show line:. 2. Enter the number of the line you wish to review. ¨ 3. Use BACK, NEXT, and SHOW to navigate through the settings. 4. Press Modular ICS 6.0 Installer Guide to exit. P0992638 03 Programming sequence / 295 Programming sequence The programming information in this guide is presented in the order that is useful for everyday changes and upkeep of the system. The following order of process is recommended as more suitable for an installation. However, the order in which you program your system will depend on a variety of variables and may differ from this list. • Profile and Dialpad, if required (page 296 and page 300) • Startup (initializes system) (page 301) • Software keys for PRI and MCDN, if required. (page 452) • Hardware (starting on page 455) • Lines (including any networks) (starting on page 333) • Terminals&Sets (starting on page 308) • System prgrming (starting on page 389( • Services (starting on page 353) • Telco features (starting on page 447) • Other software keys (Companion) (Companion Installer and Coordinator Guides) • Sys speed dial (starting on page 381) • Passwords (starting on page 382) • Time&Date (starting on page page 388) • customized programming, such as Voice Mail (refer to the documents for the specific application) P0992638 03 Modular ICS 6.0 Installer Guide 296 / Profiles and Dialpads Profiles and Dialpads Use Profile programming to determine which types of trunks are supported, and which are supported on and off core. Use Dialpad programming to define how your system will handle the letters Q and Z from the dialpad. You must do this procedure BEFORE you run Startup, within the first 15 minutes after you plug in your KSU. If you run this program after Startup, you will lose your settings. Profile programming If your system is outside of North America, you may require a slightly different operating profile for your system. You must choose these parameters before you perform your system startup programming. If your system is in North America or you know that you want to run that profile, you do not need to run this program. Profile parameters Each market profile setting supports a different selection of trunk cards. In your situation you may require NI (primarily North America and some parts of South America) or ETSI (Europe, Asia, and some parts of South America) ISDN. Analog to digital expansion and compression rates can be either a-law or mu-law, as well. The tables in the following sections show which trunks are supported, and where. Modular ICS 6.0 Installer Guide P0992638 03 Profiles and Dialpads / 297 Note: If you are unsure of the ISDN protocol or companding law active in your area, consult with your ISDN service provider for details. Profile 1 This profile is the default profile. It supports cards and protocols for Canada and the United States. This profile has language support for English, Canadian French, and Spanish. The mu-law companding law is used in this profile. The offcore DTI module is supported on this profile. Profile 2 This profile is for international systems that use ETSI ISDN lines with aLaw. The languages supported include: English, French, Spanish, and Turkish. Cards supported on-core Cards supported off-core • Analog • Analog • DTI • E&M • 4-port BRI-ST • 4-port BRI-ST • 2-port BRI-ST • 2-port BRI-ST • PRI (E1) Supported Not supported • ETSI MCDN (SL-1) and EURO protocols • DID • aLaw companding law • UTAM • Loops are provisioned • T7000 telephone P0992638 03 Modular ICS 6.0 Installer Guide 298 / Profiles and Dialpads Profile 3 This profile provides language support in NA English, CDN French, US Spanish, and Turkey. This profile is for countries who use ETSI ISDN with mu-law (i.e. some Asian locations) Cards supported on-core Cards supported off-core • Analog • Analog • T1 • E&M • 4-port BRI-ST • DID • 2-port BRI-ST • 4-port BRI-ST • 2-port BRI-ST Supported Not supported • ETSI ISDN protocol • PRI • muLaw companding law • UTAM • Loops are provisioned • T7000 telephone Profile 4 This profile provides language support in English, French, and Spanish. This profile is for countries who use NI ISDN protocol with mu-law (i.e. some areas in the Caribbean). Cards supported on-core Cards supported off-core • Analog • Analog • T1 • E&M • PRI • DID • 4-port BRI-ST • 4-port BRI-ST • 2-port U • 2-port U • 4-port U • 4-port U Modular ICS 6.0 Installer Guide P0992638 03 Profiles and Dialpads / 299 Supported Not supported • NI ISD protocol • UTAM • muLaw companding law • Loops are not provisioned • PRI, including MCDN • T7000 telephone Changing the profile If your system is in North America or you know that you want to run the North American profile, you do not need to run this program. If you need to change the profile, follow these steps: ²¥¥¸å¯ìéñä ¯öìéí 1. Enter the Profile access code from a programming set by pressing (**7763453). 2. Enter the password, when prompted. (266344) 3. Region:PROF1 displays. Press the key below Change to scroll to another profile number. ¨ 4. Click the display key for OK when you reach the profile you want to choose. 5. Press P0992638 03 to exit. Modular ICS 6.0 Installer Guide 300 / Profiles and Dialpads Dialpad programming Use this program to determine how the system will recognize the characters Q and Z from a set dialpad. The two types of configurations are called CCITT and non-CCITT. â The default is non-CCITT, where Q and Z are accessed through the dialpad button. á CCITT systems access these characters through the and (Z) dialpad keys. à (Q) To change the setting, follow these steps: ²¥¥ëéñ¸ë 1. Enter the Dialpad access code from a programming set by pressing (**3425723). ¨ 2. Q,Z:0 displays. To change it, press the key below Change. 3. Press Modular ICS 6.0 Installer Guide to exit. P0992638 03 Startup programming / 301 Startup programming After the hardware has been installed and powered up, use Startup to initialize the system, and select the system template that best suits your system. Startup erases programming. Startup erases any existing programmed data, and resets the system to factory defaults. Tip - Ensure that you have current backups of your system programming and logs. All programming is retained for three days if the power fails or if the Norstar system is powered off. After three days, it may be necessary to perform Startup. Performing Startup ²¥¥êæåæè¸ ²¥¥à¡Ûà¡¡à 1. Enter the Startup access code from a programming set, by pressing which is the same as . To be accepted, the Startup code must be entered no later than 15 minutes after the Norstar system has been powered up. If 15 minutes have elapsed since you powered up the system, turn system power off and on and wait for the system to power up again. ¯öìéí ÛßßÜÝÝ 2. Enter the Installer password. The default is . P0992638 03 which is the same as Modular ICS 6.0 Installer Guide 302 / Startup programming Tips - The Installer password shown is the default normally used for Startup. For a system which has already been programmed, the Installer password might have been changed in programming and recorded in the Programming Record. Changing the default template After entering the Startup access code and Installer password the set displays Reset memory?. 1. Press YES to select a default template. The display shows the current template. 2. Press CHANGE to choose the appropriate template. Changing the template resets programming! If you change your system template on an existing system, your programming will be reset to the defaults. If this happens, perform an immediate restore from your backups. Changing the starting DN You can change the starting number for your telephone directory numbers (DNs). This is helpful when your system is part of a network and you want to use a uniform series of directory numbers for all telephones in your network. With the display showing the current template. 1. Press ‘. The display shows the current start DN. 2. Press CHANGE. Modular ICS 6.0 Installer Guide P0992638 03 Startup programming / 303 3. Enter the new directory number you want as the starting DN, and press OK. The display shows the new range of DN numbers. 4. Press ‘ to store the programming. The display shows Applyng template. This process takes a few minutes. When it is complete, the indicators begin to flash. When the set displays Jan 1 1:00 am. the initialization is complete. The length of the directory number that you enter sets the length for all directory numbers. Target line received numbers are set to the same length when using the DID template. DNs can be from three to seven digits. If your system is part of a network, the DN length must be the same as all other systems. A DN length change, if required, should be the first programming change on a newly-installed Norstar system. Changing the DN length If you reduce the length of the directory numbers in DN length in System prgrming, the starting DN number is reset to the default value (221). If you increase the length of directory numbers in DN length in System prgrming, each increase in length places the digit 2 in front of any existing DN. For example, if DN 3444 was increased to a length of 6, the new DN would be 223444. If the new DNs clash with the direct-dial digit, park prefix, or line pool codes or destination codes, those numbers are overridden and set to None. Do not disable or enable ports in Maintenance programming during the first two minutes after Startup programming. P0992638 03 Modular ICS 6.0 Installer Guide 304 / Programming Programming When Startup is complete, use programming to change default settings, as required. Use the programming record to orient yourself within the programming menus. Programming for both MICS 6.0 and MICS-XC 6.0 has the following main headings: Terminals&Sets Allows you to assign settings to each telephone. Lines Allows you to assign settings to each trunk, external and target line. Services Allows you to create services such as night ringing, routing and restrictions for making external calls. Sys speed dial Allows you to create speed dial codes that can be used by any telephone in the system. Passwords Allows you to view and change passwords for programming and features. Time&Date Allows you to set the time and date on the system clock. System prgrming Allows you to change system-wide settings. Telco features Allows you to assign settings for external voice message services. Software keys* Allows you to access system identification and password keys. Allows you to enter the software keys to activate PRI, Companion (MICS-XC, only), or the Private Networking (MCDN) Modular ICS 6.0 Installer Guide P0992638 03 Programming / 305 Hardware Allows you to configure the Trunk Cartridges and BRI cards used by the system. Maintenance Allows you to view diagnostic information about the system and provision BRI cartridges. Usage metrics Provides statistical information on Hunt groups. *For information about programming for Companion, see the Modular ICS Companion Installer Guide. Entering programming for installers ²¥¥¯öìéí ²¥¥ÛßßÜÝÝ 1. Enter the installer codes on a programming set by pressing , which is the same as . The display shows Password:. 2. Enter the Installer password. The default password is CONFIG (266344). The display shows Terminals&Sets. Three triangular indicators º appear on the vertical display between the rows of buttons. 3. Place the programming overlay over the buttons pointed to by the indicators º. P0992638 03 Modular ICS 6.0 Installer Guide 306 / Programming Entering programming for system coordinators The person on staff who is in charge of making changes on the Norstar system is called the system coordinator. The everyday programming done by system coordinators is described in the Modular ICS 6.0 System Coordinator Guide. Some system coordinators need to be able to program more advanced settings and functions in order to carry out the dayto-day requests and upkeep of the Norstar. These coordinators are usually dedicated communications specialists who work with large Norstar systems or other telephone systems like PBX or Centrex. By using a special password, a system coordinator can see and change many, but not all, of the programming settings used by an installer. In this guide, programming that can only be changed by an installer is marked in the heading. If you are programming using the System Coordinator + password, you will not see these items when you move through the menus. This level of access is documented in the Modular ICS 6.0 System Coordinator Guide. 1. Enter the System Coordinator plus codes on a programming set by pressing , which is the same as . The display shows Password:. ²¥¥¯öìéí ²¥¥ÛßßÜÝÝ 2. Enter the System Coordinator + password. The default password is SCPLUS (727587). The display shows Terminals&Sets ˆ. Three triangular indicators º appear on the vertical display between the rows of buttons. 3. Place the programming overlay over the buttons pointed to by the indicators º. Modular ICS 6.0 Installer Guide P0992638 03 Programming / 307 Entering programming using other passwords A set of the most often-used headings and subheadings is available by using a System Coordinator password. Refer to page 281. This level of access is designed for the average user who takes care of the day-to-day changes to the Norstar system, but who is not interested in more advanced programming. The default password is ADMIN (23646). There is also a Basic password that can be used to perform a few programming tasks. The default password is BASIC (22742). By using this password, a system coordinator can delegate some responsibilities while keeping secure more sensitive programming features. For more information, refer to Modular ICS 6.0 System Coordinator Guide. P0992638 03 Modular ICS 6.0 Installer Guide 308 / Terminals&Sets Terminals&Sets Terminals&Sets allows you to assign settings to each telephone. This is the first heading that appears after you enter your password. 1. Press ≠. The prompt displays: Show set: 2. Enter the set number of the telephone you would like to program. 3. Press COPY to duplicate the programming for the telephone and apply it to another telephone, a range of telephones or all the telephones on the system. For more information about copying set programming, refer to Copying telephone programming on page 290. Line access Line access allows you to assign lines to individual telephones. When you are finished programming Line access settings for one telephone, you can copy those settings to other telephones. In some cases, Line access programming for Norstar Companion portables works differently than it does for desk sets. See the Modular ICS Companion Installer Guide for information. PRI lines can only be configured as direct inward dialing (DID) lines. Therefore, PRI lines are always Auto Answer and cannot be Manual Answer. Modular ICS 6.0 Installer Guide P0992638 03 Terminals&Sets / 309 Tip - When you assign line access for B RI loops which have only one SPID, make sure that the programming for the two lines on a BRI loop is identical. For example, if line 001 on BRI loop 201 appears at a DN, line 002 on the same loop should appear at the DN as well. See the ISDN chapter for more information about programming BRI lines. In general, auto-answer loop start trunks and auto-answer BRI trunks are not assigned to telephones. If assigned, they are used for monitoring incoming call usage, or for making outgoing calls. Line assignment This setting allows you to assign physical trunks and target lines to each telephone. Target lines are assigned and removed in the same manner as other lines. 1. After you have chosen a set number, press ≠ and enter the line number. 2. Press CHANGE to change the setting for each line to one of the following: Unassigned, Ring only, Appr&Ring, and Appr only. Sets that are grouped together, and that are assigned multiple target lines, can be set to allow ringing at all sets simultaneously (Broadcast ring). P0992638 03 Modular ICS 6.0 Installer Guide 310 / Terminals&Sets Appearances This setting only applies for direct inward dial (DID) digits mapped onto target lines.” The Norstar system can handle simultaneous calls to a set with multiple target line appearances (157 to 284 for MICS, 157 to 348 for XC). The number of target line appearances depends on the line assignment setting, which include: Appr&Ring, Ring only, and Appr only. If Appr&Ring or Appr only is chosen, you can have as many simultaneous DID calls as there are target line key appearances. If Ring only is chosen, you can have as many simultaneous DID calls as you have intercom keys. Users cannot access PRI lines directly through line appearances or line pools. All outgoing PRI calls are dialed via intercom using routing codes. When a trunk card is changed to PRI, all existing line appearances for that card are automatically removed. The Basic Set, ATA2, portable and BRI ISDN S-terminals cannot process more than two simultaneous calls. There is a suggested limit of four keys per set. You can program more than four keys on an set by programming less than four on other sets. For instance, you might program 20 keys on a receptionist set equipped with a CAP and only three keys on the 20 sets connected to the CAP. 1. Enter the line number. The display shows the line number and its assignment. 2. Press ≠ until the display shows Appearances:1. Modular ICS 6.0 Installer Guide P0992638 03 Terminals&Sets / 311 ¨ 3. Press CHANGE and enter the number of target line appearances. 4. Press to exit or ‘ to continue programming. Tips - Press SCAN to view the lines assigned to this telephone. In general, auto-answer loop start trunks, auto-answer E&M trunks and DID trunks are not assigned to telephones. If assigned, they are used for monitoring incoming call usage, or for making outgoing calls (auto-answer loop start and E&M trunks). In general, fixed data channel trunks are not assigned to telephones. If assigned, they are used for monitoring call usage. You cannot assign a line that is private to another telephone. Each line assigned to appear at a telephone must appear at a button with an indicator on that telephone. The maximum number of line buttons are eight for the M7208 telephone and T7208 Business Series Terminal, 10 for the M7310 telephone and T7316 Business Series Terminal, and 24 for the M7324 telephone. If you set a line to Ring only, incoming calls appear on an intercom button. A central answering position (CAP), with one or two CAP modules, can provide extra line buttons if more than 24 lines are assigned to the CAP. The remaining lines appear at buttons on the CAP module. This option is only available on the M7324 telephone Tips - The M7100 and T700 sets have no line buttons and can be assigned any number of lines. Ensure that the lines assigned to these sets are assigned to ring; otherwise, you cannot detect incoming calls on the lines. P0992638 03 Modular ICS 6.0 Installer Guide 312 / Terminals&Sets Line pool access This setting allows a telephone to access one or more of the 15 line pools available (A to O). When you assign a given line pool, the telephone being programmed can access any lines in that line pool. Press ≠, then press ‘ to scroll through the settings and display the line pool you want to program access to. Press CHANGE to select the setting: N (No) and Y (Yes). Four exclusive line pools are available for PRI lines for profiles 1 and 4, which support two on-core DTI cards and one off-core DTI card (Off-core DTI card on page 201). There can be a maximum of two on-core DTI cards (PRI) on a Norstar system, regardless of profile. The four possible line pools are PRI-A, PRI-B, PRI-C, or PRI-D. Profiles 2 and 3 only support PRI line pool A and B. • Only PRI lines can belong to a PRI pool. PRI lines cannot belong to Line Pools A through O. • All lines on a single DTI card (PRI) belong to the same pool. • Lines from multiple DTI cards (PRI) can belong to the same pool if they are configured with the same protocol. • PRI lines are assigned to pools with the Line type setting. Modular ICS 6.0 Installer Guide P0992638 03 Terminals&Sets / 313 Prime line This setting assigns a prime line to the telephone. A prime line is the first line that is automatically selected when the handset is lifted. Press CHANGE to select one of these settings: None, Pool (A to O), or I/C (intercom). Only assigned lines and line pools appear. PRI pools are not valid selections for a Prime line. Tips - An assigned prime line is not associated with the assignment of a prime telephone. • An external line must be assigned to the telephone in Line assignment before it can be assigned as the prime line to the telephone. • A line pool must be assigned to the telephone in line pool access before a line pool can be assigned as the prime line to the telephone. • A target line cannot be a prime line for a telephone because it is incoming-only. • A DID line should not be assigned as the prime line for a telephone. If assigned, it is treated as if no prime line has been assigned. The message Select a line appears when the receiver is lifted. Remember that if you set prime line to I/C (intercom), you may wish to assign loop start lines to the first line pools. When the system searches for an outgoing line, it begins at line pool A and chooses the first available line. By assigning a line pool as a prime line, a telephone can be made to search automatically for an idle line in a pool. This is described in the section on programming Line type (Trk/ Line Data). P0992638 03 Modular ICS 6.0 Installer Guide 314 / Terminals&Sets Intercom keys This setting assigns the number of intercom buttons to a telephone. Intercom buttons provide a telephone with access to internal lines and line pools. Press CHANGE to select the setting: 0, 1, 2, 3, 4, 5, 6, 7, or 8. Tips - Each intercom button assigned during programming automatically appears on the telephone. The buttons start with the lower right-hand button, or one button above if the Handsfree/Mute feature is assigned to the telephone. A telephone needs two intercom buttons to be able to establish a conference call with two other Norstar telephones. Only one intercom button may be required if the button will only be used to make and receive internal calls, and to access line pools. Two intercom buttons are required if a telephone has several lines assigned to ring only. The M7100 and T7100 sets default assignment of two Intercom buttons be changed to up to eight buttons. These buttons do not appear on the telephone. Answer DNs Calls for other Norstar telephones or Business Series Terminals can appear and be answered at the telephone being programmed. The DNs of the other telephones are referred to as Answer DNs. This is commonly used when twinning Companion cordless handsets to allow mobile users to have one phone number that reaches them either at their desk or elsewhere within radio range. Modular ICS 6.0 Installer Guide P0992638 03 Terminals&Sets / 315 1. Press ≠ and enter the Answer DN. 2. Press CHANGE to change the setting for the Answer DN: Unassigned, Appr&Ring or Appr only. 3. To assign additional Answer DNs, press ‘, then enter the next Answer DN. Tips - Press SCAN to view the Answer DNs assigned to this telephone. Every Answer DN assigned to the telephone automatically assigns an Answer button with an indicator to the telephone. These buttons should be labeled accordingly, identifying the telephone with its name or DN. The maximum number of Answer DNs that can be assigned to a particular set is eight. More than one telephone can have an Answer button for the same DN. In this way, more than one telephone can provide call alerting and call answering for any calls directed to that DN. When a call to a Norstar set is received via Call Forwarding, the Answer DN for that set will not alert. OLI # Some ISDN devices may require the network Called Number digits, called the outgoing line identification (OLI), to be able to accept a call. The OLI as called # parameter permits the OLI digits to replace the internal DN digits of the ISDN device during call setup. To enable this capability, set the OLI as called # parameter to Y for all DNs used by the device. 1. At Terminals&Sets, press ≠ and enter the ISDN set number. The set displays 221:221. 2. Press ≠ twice to reach Line Assignment. P0992638 03 Modular ICS 6.0 Installer Guide 316 / Terminals&Sets 3. Press ‘ until the display shows OLI as called #:N. ¨ 4. Pres CHANGE to select Y to allow for OLI substitution. 5. Press the button to exit programming. For PRI, the OLI# is based on the set number. However, when you make an outgoing call on a BRI line, the Call Display information which appears on the telephone you are calling is usually based on the first Network DN associated with the service profile identifier (SPID) and line. If the SPID and line have more than one Network DN, you can program a DN to use a Network DN other than the first one for the outgoing Call Display information. When you program the alternate Network DN as the 10-digit OLI number, and you make a call using the line associated with the Network DN, the OLI number appears on the telephone you are calling. If an outgoing call is made using a SPID and line that are not associated with the Network DN number used as the OLI number, the network ignores the number and the default Call Display information is displayed. This is the first or only Network DN associated with the SPID and line. 1. Press CHANGE and enter the 10 digits used for the OLI. 2. Press CLR to choose None. Note: If your system is equipped with a mixture of digital line cards, program the sets to use line pools when making calls. If line pools are not properly configured, a set may use a line with a network range that does not include the set CLI, causing the network to present an incorrect CLID to the called party. Modular ICS 6.0 Installer Guide P0992638 03 Terminals&Sets / 317 Capabilities Settings that control how the system interacts with individual telephones and the calls they receive are found under Capabilities. The following table lists these headings. The default settings are shown in bold. Setting Description Options Fwd no answer Fwd to Redirect all incoming calls when this telephone does not answer. Enter DN None Forward delay Select the number of rings before an unanswered call is forwarded. 2, 3, 4, 6, 10 Fwd on busy Redirect all incoming calls when this telephone is busy with another call. Enter DN None DND on Busy Select whether an incoming call rings if the user is already on another call. Y, N Handsfree Select whether Handsfree will be available to a telephone. Auto, Std (Standard), None HF answerback Select whether a user can automatically answer a voice call without lifting the receiver or pressing the Handsfree/Mute button. Y, N Pickup grp Assign this telephone to a pickup group. None, 1 to 9 Page zone Assign this telephone to page zone. None, 1 to 6 Paging Select whether paging announcements can be made from this telephone. Y, N D-Dial Select whether you can call the Direct-dial telephone from this telephone using the Direct-dial digit. Set1 to Set5, None Priority call Select whether to allow this telephone to interrupt calls or to override Do Not Disturb at another telephone. Y, N P0992638 03 Modular ICS 6.0 Installer Guide 318 / Terminals&Sets Setting Description Options Select whether a telephone number will be dialed automatically when a user lifts the receiver or presses the button labeled Handsfree/Mute. Intrnl, Extrnl, None Intrnl # Appears if Hotline is Intrnl Enter DN, None Extrnl # Appears if Extrnl None, Appears if Hotline is Extrnl and number is specified. Use routing tabl option routes numbers through the Routing Table. Target lines cannot be used as the facility. Use Prime line Use line: Pool code: Use Routing tabl Aux. ringer Select whether an auxiliary ringer (if installed) will ring for incoming calls at this telephone. Y, N Allow redirect Select whether to allow this telephone to redirect its lines. Y, N Redirect ring Select whether a telephone rings briefly when a call on one of its lines is redirected by the Line Redirection feature ( ). Y, N ATA ans timer Select the length of delay between the last digit you dial and when the ATA device is ready to receive DTMF tone. 3, 5, 7, 10 ATA use Select where the ATA can be used. On site, Off site ATA dvc Select the a device code for the telephone or terminal attached to your ATA. This feature enhances ATA telephone connects from an ATA over PRI/BRI lines. Telephon Select the type of message indicator. When a message is received, Tone sends a Message Tone through the handset and Lamp turns on the Message Lamp. None, Tone, Lamp Hotline facility choice ²¡Ý ATA settings MsgIndicate Modular ICS 6.0 Installer Guide Modem P0992638 03 Terminals&Sets / 319 Setting Description Intrusion Protect lvl Options Determine the level of access this telephone will have to allow the user to break into calls on other telephones in the system (MCDN Break-in feature). None, Low, Medium, High To be able to use Break-in, the Protect lvl must be the same or higher than that of the target telephone. For more information, refer to the Modular ICS 6.0 System Coordinator Guide. ATA settings Analog terminal adapters (ATA or ATA2) are used to connect analog equipment to a digital trunk line. This section describes the settings that are required for setting up the connection. ATA ans timer A timer can be used to administer a delay between the last digit you dial on a device connected to an ATA and when the system begins to send out DTMF or modem tones on the outgoing line without capturing and interpreting them. To change the delay time, press CHANGE to select the setting (in seconds): ATA ans timer: 3, 5, 7, or 10. Tip - To accommodate the device attached to the ATA, you may need to change the delay. If a modem or fax machine is attached to the ATA, you will want to keep the delay short. If a call to a fax machine or modem cannot be connected, try shortening the delay. If an individual is dialing the number for a fax machine or modem, you may want to make the delay a little longer. P0992638 03 Modular ICS 6.0 Installer Guide 320 / Terminals&Sets ATA use An ATA can connect to devices that are on your premises or at some other location. Press CHANGE to select On site or Off site. Note: This setting is only programmable for ATA2. You can change this setting for others, but it has no effect on the programming. Global ATAs are off site and Analog Station Modules are on site. ATA dvc Devices connected to the system through an ATA can have connectivity issues over BRI/PRI lines. To alleviate this, you can specify the type of device. Press CHANGE to select On telephon or modem. MsgIndicate Select the type of message indicator to be activated when a set on an ASM has a message. Press CHANGE to select None, Tone, or Lamp. Name The default name for a telephone is its DN, but it can be changed to any combination of letters and numbers to a maximum length of seven characters. For more information, refer to the Modular ICS 6.0 System Coordinator Guide. Modular ICS 6.0 Installer Guide P0992638 03 Terminals&Sets / 321 User prefernces Any programming a user can do at a set can also be done through User prefernces. In the following table, the default settings are given in bold. Setting Model Description Allows you to pre-program the model of Norstar set which will use this DN (M7208). Note: M7100 is used for T7100; M7208 is used for T7208, M7310 is used for T7316. Button prgrming Allows you to program the buttons with internal and external autodialers and/or programmed feature keys. User speed dial Allows you to program user speed dialers (No defaults). (speed dial codes 256 to 279) Call log opt’ns Allows you to select how the set will log calls: Log all calls, No autologging, No one answered, or Unanswered by me. Dialing opt’ns Allows you to select how the system will dial for this set: Standard dial, Pre-dial or Automatic dial. Language Allows you to choose the language that will display on the set. The choices are based on the Profile chosen when the system was set up. Profile 1, 3 and 4: English, French or Spanish. Profile 2: English, French, Spanish and Turkish Display cntrst Allows you to adjust the contrast of the display 1, 2, 3, 4, 5.....9 Ring type Allows you to select a ring type 1, 2, 3, 4 Voice path Allows you to select Handsfree or Headset. For more information, refer to the Modular ICS 6.0 System Coordinator Guide. P0992638 03 Modular ICS 6.0 Installer Guide 322 / Terminals&Sets Restrictions Restrictions prevent a user from making certain kinds of calls from a telephone or from lines that are available at the telephone. It also restricts some features. When you are finished programming restriction settings for one telephone, you can copy those settings to other telephones by using COPY at the Restrictions ˆ display. For ISDN PRI, all line restriction changes are applicable to all lines. For more information about copying set programming, see Copying telephone programming on page 290. Filters Restriction filters group call restrictions and overrides in packages that allow you to make restriction assignments to lines and sets with just one package indicator. In addition to restricting telephone numbers, you can prevent people from entering dialing sequences used by the public network to deliver special services and features. Some public network features provide the caller with dial tone after they have entered the special code, usually £ or •, so users may have an opportunity to bypass restrictions. To prevent this from happening, you should create filters that block these special codes. You create a filter by defining the dialing sequences that are denied. There will also be variations of each sequence that you will want users to be able to dial. Sequences that can be dialed are called overrides. Modular ICS 6.0 Installer Guide P0992638 03 Terminals&Sets / 323 Once you create the filters, you can assign the restrictions to a telephone (Terminals&Sets), to a line (Lines), to a particular line on a telephone (Terminals&Sets), and to remote callers (Remote access). 1. Press ≠ and enter the number of the restriction filter you want to program, or press ‘ to move through all the available filters. 2. Press ≠ to see the first restriction in the filter. The first four digits of the number that will be denied are included in the display. The full number can be seen by pressing ≠ again. 3. Use ADD, the dialpad, and OK to program a restriction for each filter. 4. Press ‘ when the full restricted number is on the display (it shows Deny: and the number) to see any overrides to the restriction. 5. Use ADD, the dialpad, and OK to program overrides for each restriction filter. 6. Press ANY to enter a wild card character that represents any digit in a sequence of numbers when denying numbers or creating overrides. 7. You can press REMOVE to delete a restriction. The overrides will be deleted as well and the restrictions will renumber to fill the gap. P0992638 03 Modular ICS 6.0 Installer Guide 324 / Terminals&Sets Default filters Filter 00 permits unrestricted dialing and cannot be changed. Filter 01 is pre-programmed with five restrictions and some associated overrides. In Filter 01, restriction 02 and override 005 allow long distance directory assistance calls. Filter 01 reflects the fact that area codes can now have any digit as a second digit. This is designed to be used with the North American dialing plan. The dialing string 911, the number for emergency assistance in North America, is included as both a restriction and an override in filter 01. This arrangement prevents anyone from blocking calls for emergency assistance on lines or sets using the default filter. The following table lists the initial defaults for restriction filters. Restriction filter defaults Filter Restrictions (denied) 00 Unrestricted dialing 01 01: 0 Overrides 02: 1 001: 1800 002: 1877 003: 1888 03: 911 001: 911 04: 411 05: 976 06: 1976 07: 1•••976 Modular ICS 6.0 Installer Guide P0992638 03 Terminals&Sets / 325 Filter Restrictions (denied) Overrides 08: 1900 09: 1•••900 10: 5551212 02 - 99 No restrictions or exceptions programmed Note: Default filters are only loaded at a cold start. Filters 02, 03, and 04, although not preset with restrictions and overrides, are used as default filters in these programming headings: Filter Heading Sub-heading 02 Terminals&Sets Set restrns: 03 Lines Line restrn: 04 Lines Remote restrn: Tips - Filter 00 cannot be changed. Norstar can have up to 100 restriction filters (00 to 99). Each programmable filter can have up to 48 restrictions. There is no limit on the number of overrides that can be allocated to a restriction. There is a maximum of 400 restrictions and overrides allocated to the 100 programmable filters. The maximum length of a restriction is 15 digits. The maximum length of an override is 16 digits. A single dot (•) in a dialing sequence is a wild card (stands for any digit). It is inserted by pressing ANY. P0992638 03 Modular ICS 6.0 Installer Guide 326 / Terminals&Sets ¥ £ You can use and in a sequence of numbers in either a restriction or an override. These characters are often used as part of feature codes for other systems or for features provided by the central office (the public network). When restricting the dialing of a central office feature code, remember to create separate restrictions for the codes used for DTMF and pulse lines. Examples of dialing strings that may be restricted for this reason are *67 and 1167. Do not string together a central office feature code and a dialing sequence that you want to restrict. Create a separate restriction for each. You can use COPY and the dialpad to copy restrictions and overrides from one filter to another. Any restriction or override can be used in any number of filters. Each time it is used, it counts as one entry. For example, if restriction 411 exists in filters 01, 02 and 03, it uses up three entries of the 400 entries available. Removing a restriction from a filter has no effect on the contents of other filters even if the restriction was copied to them. You cannot delete a filter. Removing the restrictions programmed on a filter makes it an unrestricted filter but the filter itself is not removed. Removing a restriction changes the identifying number of the restriction. Removing a restriction also removes the overrides associated with it, and changes the identifying number of the restriction. For example, if you remove restriction 01, restrictions 01 to 08 are renumbered as 01 to 07. Modular ICS 6.0 Installer Guide P0992638 03 Terminals&Sets / 327 Set restrns Set restrictions allows you to assign a restriction filter to a telephone to prevent certain numbers from being dialed from that telephone. You can also use set restrictions to prevent certain features from being used by a telephone. Filters You can assign a different restriction filter for normal service and for each of the six schedules. Refer to Services on page 353 for more information about the schedules. Use ≠, CHANGE and the dialpad to enter the number of the restriction filter to be assigned to the set for each schedule. The following table displays the default set filters. Default filters for sets Schedule Restriction filter Normal 02 Sched 1 (Night) 11 Sched 2 (Evening) 12 Sched 3 (Lunch) 13 Sched 4 00 Sched 5 00 Sched 6 00 Based on the defaults, if you enter a set of restrictions for filter 11, they will be automatically applied when the Night schedule is in use. P0992638 03 Modular ICS 6.0 Installer Guide 328 / Terminals&Sets Set lock You can adjust the amount of personal programming and customizing that can be performed at a telephone. Press CHANGE to select a set lock level: None, Partial, or Full. Allow last no ²Þ A telephone can be prevented from using Last Number Redial ( ). Press CHANGE to select the setting: Y (Yes) or N (No). Allow saved no ²ßà A telephone can be prevented from using Saved Number Redial ( ). Press CHANGE to select the setting: Y (Yes) or N (No). Allow link ²àÚ A telephone can be prevented from using Link ( ), an option that allows a caller to connect to an outside PBX. Press CHANGE to select the setting: Y (Yes) or N (No). For more information about host system signaling, refer to the Modular ICS 6.0 System Coordinator Guide. Modular ICS 6.0 Installer Guide P0992638 03 Terminals&Sets / 329 Line/set restrns Line/set restrns allows you to assign a restriction filter to a specific line that can be used for outgoing calls at a specific telephone. This type of filter replaces any line or set restriction filters which might otherwise apply. It restricts the numbers you can dial on a line, but only from that telephone. The same line on another telephone can have different restrictions. As with set restrictions, you can apply a different line/set restriction for normal service and for each of six schedules. Use ≠, CHANGE and the dialpad to enter the number of the filter to be assigned as the line/set restriction for each schedule. There are no default line/set restrictions. Tips - A maximum of 255 line/set restrictions may be applied to lines at telephones. If a line/set restriction is assigned to a line at a particular telephone, it overrides any line restrictions or set restrictions which might otherwise apply. If no line/set restrictions have been defined, the numbers are checked against the set restrictions and the line restrictions, if either of these have been defined. The numbers may be rejected by either restriction. P0992638 03 Modular ICS 6.0 Installer Guide 330 / Terminals&Sets Telco features Telco features can program the way the Norstar works with features and services that are based in the public network or other outside source. Norstar is designed to work with two of these kinds of services: Call Display and an external voice message service. When you are finished programming Telco features settings for one telephone, you can copy those settings to other telephones by using COPY at the Telco features... display. For more information about copying set programming, see Copying telephone programming on page 290. Feature assignment (CLID alignment) If you subscribe to Call Display (Caller ID) services, external calls are identified on the display of telephones which have been programmed to display CLID. You may also have a message indicator from an external voice mail service show on the display. CLASS assignment programming allows you to customize how this information is used. Press ≠ and enter the number of the line you want to program with CLASS settings for the telephone. Caller ID set Caller ID set allows you to specify if a telephone displays the Call Display information when a call is ringing on an external line. After the call is answered, Call Display information is always shown at the telephone that answered the call. The Caller ID set for target lines is the same set that has appearance on that target line. Press CHANGE to select the setting: N (No) or Y (Yes). Modular ICS 6.0 Installer Guide P0992638 03 Terminals&Sets / 331 Tip - In order for a telephone to display the Call Display information for calls on an external line, it must also be programmed to appear and ring or ring for that line. ²¡ÚÚ For systems that subscribe to Call Display services, Caller ID can be viewed on any telephone by entering the Call Information feature code . See the Telephone Feature Card or Modular ICS 6.0 System Coordinator Guide for more information. Call information does not automatically appear when the telephone has an Answer DN, or belongs to a Ring group activated by Ringing Service. Call information is still available for these calls by pressing . ²¡ÚÚ Extl VMsg set If you subscribe to a voice message service, you can access that service through your Norstar system. The external voice message setting controls where the indicator shows up when there is a voice message waiting on a particular line. The line must be assigned to appear on that telephone. Press CHANGE to select the setting: N (No) or Y (Yes). To find out if your voice message service will work with Norstar, or if you have any problems with your service, contact your voice message service provider. 1stDisplay Depending on the services you subscribe to, Call Display information may contain the number of the caller, the name of the line in your Norstar system that the call is on, or both. For each telephone, you can determine which information is displayed first. P0992638 03 Modular ICS 6.0 Installer Guide 332 / Terminals&Sets Press CHANGE to select the setting: Name, Numbr or Line. Tips - The Call Information feature is used to display and toggle between the name and line number used for Call Display information. Refer to Modular ICS 6.0 System Coordinator Guide for more information. You may see Unknown number on the display if the information is not available from your telephone company. You may see Private number on the display if the caller blocks that information. Called ID Called ID allows you to see the extension number and name of the set being called on the display. The Called ID set for target lines is the same set that has appearance on that target line. Press CHANGE to select the setting: N (No) or Y (Yes). Log space Log space determines the number of items that can be stored in the Call log for each telephone. Use ≠, ADD and REMOVE to redistribute the log space. There is no log space assigned by default. Tips - There must be space available in the log pool in order for you to add space to a Call log. The maximum number of spaces available is 600. System-wide log space allocation is performed in Call log space under System prgrming. If you want to allocate the same log space to all telephones, use the Call log space setting instead. Modular ICS 6.0 Installer Guide P0992638 03 Lines / 333 Lines This chapter describes the settings that allow you to determine how the lines coming in and going out of the system will be assigned. Lines, whether physical or virtual, are the connecting threads that allow users access into and out of the Norstar system to the public network or to other private networks. Lines can be pooled so a number of sets of have access to more available lines, or they can be assigned specifically to one set. There are also a number of ways that a set can be configured to access line pools and special lines like tie lines and private network lines. Trunk/Line data Trunk data allows you to program settings for lines that affect how Norstar communicates with other switches. These settings also allow you to determine how lines, including target lines, will be used in the Norstar system. Some Trunk data settings may not appear on the display during programming, depending on the type of trunk. Those that appear for a given Trunk type are indicated in the following table. P0992638 03 Modular ICS 6.0 Installer Guide 334 / Lines Trunk/Line data settings that appear for a given trunk type √ √ √ √ √ √ Line type √ √ √ √ √ √ √ √ √ √ — Dial mode √ √ √ √ √ — — — √ √ — Rec’d # — — — — — √ — — — — — If busy — — — — — √ — — — — — PrimeSet √ √ √ √ √ √ √ √ √ √ — Auto privacy √ √ √ √ √ — — √ √ √ — Trunk mode √ √ — — — — — — — — — Ans mode √ √ √ √ — — — √ √ √ — Ans with DISA √ √ √ — — — — √ √ √ — Link at CO √ — — √ — — — — — — — Aux. ringer √ √ √ √ √ √ — √ √ √ — Full AutoHold √ √ — — — — — √ — — — LossPkg √ — — — — — — — — — — Signal — — √ √ √ — — — — √ — ANI Number — — √ √ √ — — — — √ — DNIS Number — — √ √ √ — — — — √ — Gain — — √ √ — — — — — — — Modular ICS 6.0 Installer Guide Fixed √ Groundstart (T1) E&M Digital √ BRI -ST BRI-U2 BRI-U4 √ PRI lines √ Target lines E&M Analog √ DID Digital Loop start Digital Trunk type DID Analog Loop start Analog Setting P0992638 03 Lines / 335 Copying Trunk and Line data At the Trk/Line data display COPY appears. This allows you to copy programming from one line to other lines. Tips - In copying data from a physical trunk to a target line, or the other way around, only the data in common is copied. For example, copying a target line to an E&M trunk copies only the Line data settings because there are no Trunk data settings for a target line. If you try to copy line programming between lines on different types of Trunk Cartridges, the display shows Incompatible Cd, then returns to Show line: _. You cannot copy programming between lines on different types of Trunk Cartridges. The Received number of a target line is a unique number and cannot be copied. Trunk type Installer password required The Line setting shows Loop, DID, PRI, BRI-ST, BRI-U4, BRI-U2, E&M, Ground or Fixed. Tips - Changing the settings for a trunk type on a system that is in use, may cause calls to be dropped. Tips - You can only change this setting for lines connected to a DTI. For all other lines, such as analog lines and BRI lines, the trunk type is determined by the Trunk Cartridge type. The system simply displays the trunk type; you cannot change it. To change the Trunk Cartridge or BRI Card, see Hardware on page 455. P0992638 03 Modular ICS 6.0 Installer Guide 336 / Lines Enable Trunk Cartridges If you disable any Trunk Cartridges to perform programming, enable them now using Module status in Maintenance or your system will not function properly. See Module status on page 495 for information on enabling Trunk Cartridges in Module status. Line type Installer password required This setting specifies how the line is to be used in relation to other lines in the system. Press CHANGE to select the setting: Public, Private to:, or Pool (A to O, representing 15 line pools) or PRI-A or PRI-B. • A Public line can be accessed by more than one telephone. • A Private line can be assigned only to one telephone and the prime telephone for that line. Use CHANGE and the dialpad to enter the internal number of the telephone. Pool assigns the line to one of the 15 line pools. If a line is assigned to a line pool, but is not assigned to any telephone, that line is available only for outgoing calls. • Tips - Line pools must never contain a mixture of loop start lines and E&M lines. All E&M lines in a given line pool should go to the same location. Try to avoid putting unsupervised loopstart lines in a line pool. These lines can become hung, especially when a remote user uses the line pool to make an external call. Modular ICS 6.0 Installer Guide P0992638 03 Lines / 337 There are two more programming settings that must be assigned before a line pool can be used: • • You must assign line pool access to telephones in Line access programming. You must assign system-wide line pool access codes in System prgrming. Tips - A telephone can be administered to search automatically for an idle line from several lines appearing on the telephone. Assign a line pool as the prime line (in Lin eaccess) and all the lines in the line pool must appear on that telephone. When the user lifts the receiver or presses the button marked Handsfree/Mute, any one of the lines, if idle, can be selected by Automatic Outgoing Line selection. Line connected to a DTI Installer password required The Line setting shows the trunk type for a line. For lines connected to a DTI, press CHANGE to select one of these settings: Loop, E&M, DID, Ground, Fixed, PRI. • Loop is used for loop start trunks • E&M is used for the first two line numbers on E&M trunks Tips - E&M Trunk Cartridges have two E&M lines and two DTMF receivers (instead of four lines as in a Loop Start Trunk Cartridge). For example, if an E&M Trunk Cartridge has the range of line numbers 049 to 052, numbers 049 and 050 are E&M lines, and numbers 051 and 052 are the DTMF receivers. The display for line 050 appears as Line050:E&M and for line 051 appears as Line051:DTMF. • DID is used for direct inward dialing trunks • ground is used for groundstart (T1) trunks P0992638 03 Modular ICS 6.0 Installer Guide 338 / Lines • PRI is used for ISDN-PRI, which includes the SL-1 MCDN protocol for networking. Tips - Changing the settings for a trunk type on a system that is in use, may cause calls to be dropped. When assigning lines to line pools, consider your network configuration. You may be able to create a unified dialing plan by assigning lines to the same location to the same line pool on each of your systems. For example, if system A and system B each have tie lines to system C, assign the tie lines to pool D on each of the systems. If you plan to program the prime line as I/C (intercom) for some telephones, you may wish to assign loop start lines to the first line pool. Remember that when the system searches for an outgoing line, it begins at line pool A and chooses the first available line. Assigning a single E&M trunk to a line pool allows features like Ring Again to help manage access to a shared resource. You cannot assign target lines (157-284/348) to a line pool. Dial mode Installer password required Dial mode allows you to specify whether dual tone multifrequency (DTMF) or pulse signalling is used on the trunk. Press CHANGE to select the setting: Pulse or Tone. Tips - For DID and E&M lines connected to a DTI, the Tone setting does not appear if Signal is Immediate. Modular ICS 6.0 Installer Guide P0992638 03 Lines / 339 Rec’d # Installer password required The Received number setting applies only to target lines. Target lines are: 157 to 284 for MICS 6.0, and 157 to 348 for MICS-XC 6.0. It allows you to specify the digits which make a specific target line ring. The default value is None. Use CHANGE, and the dialpad to program the digit string for each target line. Tips - A Received number can be three to seven digits long. It is programmed in System length is three for all systems. prgming. The default A received number cannot be the same as, or be the start digits of a line pool access code, a destination code, the DISA DN or the Auto DN. If you are configuring auto-answer BRI trunks to map to target lines, the received number should be the same as the Network DN supplied by your service provider. The call will be directed to the prime telephone for the incoming line if the Network DN is not used. If busy When a call is received on a target line that is already busy, you can choose if the caller gets a busy tone or if the call is forwarded to the prime set. Busy tone only works for PRI and BRI trunks on target lines. Programming is done in Line Data under Lines. Press CHANGE to select one of these settings: To prime or BusyTone. P0992638 03 Modular ICS 6.0 Installer Guide 340 / Lines Prime set Installer password required This feature allows you to assign a telephone to provide backup answering for calls on the line. Unanswered calls are redirected to the prime telephone. Use CHANGE and the dialpad to enter the internal number of the prime telephone. The default prime set for each line on a system with three-digit DNs is 221. Tips - For auto-answer trunks, calls ring only at the prime telephone for a trunk, and only when overflow call routing is active. Each line can be assigned only one prime telephone. Auto privacy Installer password required This feature controls whether one Norstar user can select a line in use at another telephone to join an existing call. The default setting is Privacy on, so that nobody with a Norstar telephone can press a line appearance on their telephone to join a call in progress at another telephone. Press CHANGE to select either: Y (on) or N (off). ²¡Ü Tips - Users can change a line privacy setting for an individual call using the Privacy feature ( ). Note: This feature does not work on target lines or PRI lines. Modular ICS 6.0 Installer Guide P0992638 03 Lines / 341 Trunk mode Installer password required Trunk mode allows you to specify either disconnect supervision or unsupervised. Disconnect supervision, also referred to as loop supervision, releases an external line when an open switch interval (OSI) is detected during a call on that line. This prevents the line from remaining unavailable for other Norstar users. Press CHANGE to select the setting: Unspr or Super. • • Unspr (the default) turns disconnect supervision off for the line. Super assigns supervised mode, if supported by the line. otherwise, the line functions as unsupervised. Tips - The duration of an open switch interval (OSI) before Norstar disconnects a call is programmed by the Discon timer setting under Hardware. Tips - Disconnect supervision is required for loop start trunks to operate in auto-answer mode or with DISA. It is also required to conference with two external callers. The line must be equipped with disconnect supervision from the central office for the Super option to work. Ans mode Installer password required The Answer mode setting appears on the display during programming for loop start and BRI lines with a Trunk mode setting of Super, for groundstart (T1) lines, and for E&M lines. Press CHANGE to select the setting: Manual or Auto. P0992638 03 Modular ICS 6.0 Installer Guide 342 / Lines Tips - If loop start lines are set to Auto, you will require an E&M card for the DTMF receivers to function properly. Remember that disconnect supervision is required if loop start trunks need to operate in auto-answer mode. You should change the Answer with DISA setting to N for E&M trunks in a private network operating in auto-answer mode. The default, Y (Yes), causes the system to expect a Class of Service password after it automatically answers a trunk. Ans with DISA Installer password required When activated, the Answer with DISA setting specifies that a trunk is answered with stutter dial tone. This feature is only active if Ans Mode is set to Auto. Press CHANGE to select the setting: Y (Yes) or N (No). Tips - For loop start and E&M lines this setting only appears if Answer mode is Auto. Set Ans with DISA to No for E&M lines on an enhanced switched network (ESN) to operate properly in auto-answer mode. Tips - When an incoming call comes in on an auto-answer loop guarded or Earth calling line that is not configured to answer with DISA, the caller hears system dial tone. They can then enter a DIA line public received number to dial direct to an extension, a line pool access code to break out, or a remote feature code from a DTMF telephone if a suitable remote access package has been assigned. To program DISA on PRI trunk, see Programming Direct Inward System Access (DISA) on PRI trunks on page 64. Modular ICS 6.0 Installer Guide P0992638 03 Lines / 343 Link at CO (loop trunks only) ²àÚ Installer password required Some exchanges respond to a Link signal ( ) by providing an alternative line for making outgoing calls. • When Link at CO is set to Y (Yes), the system applies the restrictions on outgoing calls to the digits dialed after the Link signal, and the call on the alternative line will be subject to all restrictions. • Setting Link at CO to N (No) prevents a Link signal from resetting the Norstar restrictions in cases where the host exchange does not provide an alternative line. Press CHANGE to select the setting: Y (Yes) or N (No). For more information about host signalling options, refer to Modular ICS 6.0 System Coordinator Guide. Aux. ringer Installer password required This setting allows you to turn the auxiliary ringer on or off. An auxiliary ringer can be programmed on a line or a set. When programmed on a set, the auxiliary ringer will ring every time a call is received. When programmed on a line, the auxiliary ringer will not ring when a transferred call is received. Press CHANGE to select the setting: Y (Yes) or N (No). Tips - The auxiliary ringer is an optional device that should be connected by the installer. If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer will ring for the call transfer. P0992638 03 Modular ICS 6.0 Installer Guide 344 / Lines Tips - An auxiliary ringer can also be programmed in Services to ring for a line placed into a scheduled Ringing service. See the Modular ICS 6.0 System Coordinator Guide for more information. Full AutoHold Installer password required Full AutoHold on idle line is a variation of the Automatic Hold feature. If you select an idle line, but do not dial any digits, that line is automatically placed on hold if you select another line. Press CHANGE to select the setting: N (No) or Y (Yes). The line you first selected is held until you press the line button. The line is not available for use by anyone else . Tips - The Full AutoHold setting appears only during loop start trunk programming. Full AutoHold is always in place for E&M trunks; it has no meaning for incoming-only DID trunks. Only change the default setting if Full AutoHold is required for a specific application. LossPkg Installer password required Loss Package allows you to select the appropriate loss/gain and impedance settings for each line. The setting is based on the distance between the ICS and the terminating switch, and the terminating switch type. When measuring the distance from ICS to CO and from ICS to PBX, use 600 ohms as the termination resistance setting. A loss of 4 dB corresponds to a cable length of approximately 2700 m (9000 ft.). Press CHANGE to select one of the following settings. Modular ICS 6.0 Installer Guide P0992638 03 Lines / 345 The following table describes the five types of loss packages. Loss Pkg Receive Loss Transmit Loss Impedance Distance to switch/ cable loss/terminating switch ShortCO 0 dB 3 dB Short Short/<2 dB/ICS to CO MediumCO 0 dB 0 dB TIA/EIA 464 Medium/>2 dB and <6 dB/ ICS to CO LongCO -3 dB 0 dB TIA/EIA 464 Long/>6 dB/ICS to CO ShortPBX 0 dB 0 dB Short Short/<2 dB/ICS to PBX LongPBX -3 dB 0 dB TIA/EIA 464 Long/>2 dB/ICS to PBX Tips - This setting applies only to lines connected to an NT7B75GA-93 Loop Start Trunk Cartridge. When measuring the distance from ICS to CO and ICS to PBX, use 600 ohms as the termination resistance setting. Signal Installer password required Select the signal type for the line. Press CHANGE to select one of these settings: WinkStart, Immediate, DelayDial. Tips - The Signal setting appears on the display only for E&M or DID lines. Make sure that this matches the signal type programmed for the trunk at the other switch. For E&M and DID lines connected to a DTI, the Immediate setting does not appear if dial mode for the line is tone. P0992638 03 Modular ICS 6.0 Installer Guide 346 / Lines ANI Number Installer password required Select whether the telephone number of the caller will be collected for this line. The digits can then be displayed on Norstar telephones as part of Call Display services. Press CHANGE to select either: N (No) or Y (Yes). Tips - The central office must deliver ANI/DNIS in DTMF mode.The delivery of ANI/DNIS depends on the network provider and the services they offer. This setting applies only to E&M and DID lines. For E&M or DID lines connected to a DTI, the setting only appears if Signal is WinkStart. For lines connected to an E&M or DID Trunk Cartridge, the setting only appears if Signal is WinkStart or Immediate. If the conditions for signalling mode and start arrangement are not met, prompts are not presented to the user. No additional equipment is required. DNIS Number Installer password required Select whether the digits dialed by an external caller on this line will be collected. Press CHANGE to select either: N (No) or Y (Yes). Tips - This setting applies to E&M lines only. For E&M lines connected to a DTI, this setting only appears if Signal is WinkStart and Ans mode is Manual. For E&M lines connected to an E&M Trunk Cartridge, this setting only appears if Signal is WinkStart or Immediate and Ans mode is Manual. These digits are required for some third-party software applications. Modular ICS 6.0 Installer Guide P0992638 03 Lines / 347 Gain Installer password required Select the appropriate gain level for the line. Press CHANGE to select either: Normal or High. The default value Normal induces zero loss. Use it when the E&M trunks are connected to facilities that present 0 dBm at the interface, for both the transmit and receive paths. Normal gain level (0dBm) Norstar Receive Transmit 0 dB 0 dB Facility or Norstar 0 dBrn 0 dBrn 0 dBrn 0 dBrn The value High induces 7 dB of loss in the receive path and 16 dB of loss in the transmit path. Use it when the E&M trunks are connected to facilities that present +7 dBm in the receive path, and -16 dBm in the transmit path, at the interface. High gain levels Norstar Receive Transmit -7 dB -16 dB Facility or Norstar +7 dBrn +7 dBrn -16 dBrn -16 dBrn Tip - Control over the gain on transmission levels can only be set for lines on E&M Trunk Cartridges. P0992638 03 Modular ICS 6.0 Installer Guide 348 / Lines Programming distinctive ring patternsInstaller password required When lines are configured on your system, they can be assigned one of four distinctive ring patterns (DRP). The default for all telephones is 1; the default for lines is None, which is the lowest priority. Call ringing: When multiple calls are presented to the telephone, the call with the highest priority DRP setting will be the call that rings at the telephone. Call answering: When multiple calls are presented to a telephone, and the user picks up the handset, the call with the highest priority DRP setting is the call that is presented. Note: External calls always have a higher priority than internal calls. Note: If the ring type is changed on a telephone after the DRPs are set on the line, the line DRPs are overwritten by the telephone settings. If the line DRPs are set after telephone programming, then the telephone ring programming is overridden by the DRP. Refer to the Modular ICS System Administrator Guide for details about setting ring types on a telephone. If Hunt group DRP has a higher priority than the line DRP, the system will use the Hunt Group DRP within the Hunt Group. (Refer to Assigning a distinctive ring pattern to a Hunt Group on page 392.) 1. Place the programming overlay over the appropriate keys on your programming telephone. ²¥¥ÛßßÜÝÝ ÛßßÜÝÝ 2. Press display shows Password:. 3. Press Terminals&Extns. Modular ICS 6.0 Installer Guide (CONFIG). The (CONFIG). The display shows P0992638 03 Lines / 349 4. Press ‘ until the display shows Lines. 5. Press ‘. The display shows Linexxx:Line XXX. 6. Press FIND and enter the line to which you want to define a ring pattern. 7. Press ≠ until the display shows TrunkType:PRI. 8. Press ‘ until the display shows Dstnct ring: NONE. ¨ 9. Press CHANGE to toggle to the ring pattern number you want to assign to the line (None, 2, 3, 4). 10. Press to exit or ‘ to continue programming. Name The default name for a line is Line XXX, XXX being the three-digit line identifier. For example, Line 001. This can be changed to any combination of letters and numbers to a maximum length of seven characters. For more information, refer to Modular ICS 6.0 System Coordinator Guide. Restrictions Use Restrictions to prevent a user from using a line for making certain kinds of calls. For example, users should not be able to make long-distance calls on lines used exclusively for local calling. P0992638 03 Modular ICS 6.0 Installer Guide 350 / Lines Restrn filters Restriction filters are groups of dialing restrictions and dialing overrides for external numbers or feature codes. By packing a set of restrictions and overrides in one group, you can assign them to a line in one step, as a single package. You can make changes to restriction filters under both Terminals&Sets, and Lines. Any changes will take affect for any telephone, line, or line on a telephone, regardless of where the programming was changed. See the description and procedures in Restrictions on page 349. Line restrns Specify the filter to be applied to this line to restrict the numbers that can be dialed on it. You can assign a different restriction filter for normal service and for each of the six schedules. See the section on Services for more information about the schedules. Use ≠, CHANGE and the dialpad to enter the number of the restriction filter to be assigned as the line restriction for each schedule. The default restrictions are shown in the table below: Default filters for lines Schedule Restriction filter Normal 03 Sched 1 (Night) 21 Sched 2 (Evening) 22 Sched 3 (Lunch) 23 Modular ICS 6.0 Installer Guide P0992638 03 Lines / 351 Schedule Restriction filter Sched 4 00 Sched 5 00 Sched 6 00 Tips - When a remote user places an external call on a line, any filters used with the line still apply. Remote restrns Specify the restriction filter to be applied to remote callers calling in to the Norstar system on this line. A restriction filter is a set or group of restrictions and overrides. As with line restrictions, you can apply a different remote restriction for normal service and for each of six schedules. Use CHANGE and the dialpad to program the remote restrictions for each schedule. The default restrictions are shown in the following table. Default filters for remote access Schedule P0992638 03 Restriction filter Normal 04 Sched 1 (Night) 31 Sched 2 (Evening) 32 Sched 3 (Lunch) 33 Sched 4 00 Sched 5 00 Sched 6 00 Modular ICS 6.0 Installer Guide 352 / Lines Tip - The remote restriction restricts the numbers that can be dialed on an incoming auto-answer line. If a remote user then selects a line to place an external call, any filter used with the line still applies. Telco features This item allows you to assign features that occur from a telco level. VMsg center 1 If you subscribe to a voice message service, you can specify which voice message center is used for each external line that can receive message waiting indication. 1. For each line, press CHANGE to select a message center: 1, 2, 3, 4, 5, or N. Note: If your system is part of a network that provides a central voice mail system on another site, you must use this field to specify that service. Modular ICS 6.0 Installer Guide P0992638 03 Services / 353 Services Using Services, you can control three types of service using the time of day and the day of week: • • • alternate call ringing, see page 357 alternate dialing restrictions, see page 360 alternate call routing, see page 361 You can customize services in general under Common Settings. Refer to Common settings on page 354. Within each type of service, you can customize six schedules. For example, you may want to combine alternate call ringing with alternate dialing restrictions for lunchtime, evenings, and weekends (Schedules 1, 2, and 3). Then you may want to run alternate call routing using three separate schedules. Tips - Once you have programmed the different services and schedules, you can turn each of the services on separately. For example, the Night schedule might control both Ringing service and Restriction service. But you can turn on just the Ringing service part of the Night schedule if you wish. You can activate the services from the designated control telephone for each Norstar telephone and line in your system. You can have one control telephone for the whole system, or different control telephones for different Norstar telephones and lines. If you want to have several services active at the same time, simply program them on for the same schedule. P0992638 03 Modular ICS 6.0 Installer Guide 354 / Services Common settings Services share the settings for control telephones, schedule names, and schedule times. Control sets A control telephone turns Services on and off for the lines and/ or telephones assigned to it. You can assign several control telephones for your system. A control telephone for lines controls Ringing service, Restriction service and Routing service for its assigned lines. A control telephone for telephones controls Restriction service and Routing service for its assigned telephones. Assign a control telephone for each external line and telephone. Use ≠, ‘, CHANGE and the dialpad to program the internal number of the control telephone for each line and each telephone. Control set configurations for both lines and telephones can be copied from one set/line to another set/line or to a range of sets/lines, or to all sets/lines, using the COPY softkey. Tips - External lines and telephones must be programmed with a control telephone to use the three kinds of Services. You can assign a control telephone to more than one external line or telephone, but a line or telephone cannot be assigned to more than one control telephone. One recommendation is to have one control telephone for all lines and a different control telephone for all telephones. Modular ICS 6.0 Installer Guide P0992638 03 Services / 355 Tips - A service can be turned on manually or automatically for all external lines and telephones controlled by a given control telephone, but you cannot combine schedules. In other words, a service can only be active as normal service or one of the six schedules at any one time. You can have several schedules active, as long as they are using different services. The default control telephone for all lines and telephones is 221 (for systems with three-digit DNs). Schedule names The schedule name is shown on the display of the control telephone when the schedule is turned on. It identifies the active schedule. Use ≠, ‘, and CHANGE and the dialpad to program the name. Tips - The default names of the six possible schedules are only suggestions and may be changed to any other name. A schedule name can be one to seven characters long. It is recommended that you reserve certain schedules (4, 5, and 6) exclusively for alternate call routing (Routing service). Schedule times Schedule start and stop times are set at times you are most likely to want each service to be active. Use ≠, ‘, and CHANGE and the dialpad to program the start and stop times for each schedule, on each day. P0992638 03 Modular ICS 6.0 Installer Guide 356 / Services Default schedule times Schedule Start time Stop time Schedule 1: Night 23:00 07:00 Schedule 2: Evening 17:00 23:00 Schedule 3: Lunch 12:00 13:00 Schedule 4: Sched 4 00:00 00:00 Schedule 5: Sched 5 00:00 00:00 Schedule 6: Sched 6 00:00 00:00 Tips - It is only necessary to program start and stop times for schedules that are activated automatically. See the instructions with Ringing service for information on activating schedules. The time may be entered in either 12 or 24-hour format. If the display is in English, and the hour entered is less than 13, the display prompts you to specify AM or PM. If you assign identical start and stop times for a schedule, for example, 04:00 start and 04:00 stop, the schedule is in effect all day. The only exception to this is a start and stop time of 00:00. In that case the schedule is off for the day. You may assign overlapping times. For example, if schedule 1 is assigned from 9:00 am to 4:00 pm, and schedule 2 is assigned from 1:00 pm to 5:00 pm, then the start time of the second schedule is treated as a stop time for the first schedule. Tips - This is also true if two schedules have the same start time but different stop times. In that case, the stop time of the shorter schedule is treated as the start time of the longer schedule. If one schedule starts and stops within the times of another schedule, the first service temporarily ends when the second service starts. The first service then resumes when the second service has ended. Some schedules start and stop at the same times each day. Use COPY to copy the start and stop times from one day to the next. Modular ICS 6.0 Installer Guide P0992638 03 Services / 357 Start and stop times cannot span days. When you program a schedule to start in the evening and stop in the morning, it does not carry over into the next day. For example, if you program Night service for Friday (22:00 to 06:00), the system turns on Night service from midnight to 6 am on Friday, and then again from 10 pm to midnight on Friday. Ringing service At certain times or in certain situations, you may want additional telephones to begin ringing for incoming lines. The most common use of this feature is when a security desk telephone begins to ring for incoming lines after 5:00 p.m., a practice often called night service. These features are programmed under Ringing service. Ringing groups Ringing groups allows you to define groups of extended ringing sets. A group can be assigned to any line for any of the schedules. You can create up to 100 ringing groups composed of up to 30 sets for each ringing group. To define a ringing group use ≠ and enter the number of the group you want to program (01-100). Once you define a ringing group, the display will prompt you to enter the number of the set you want to assign to this ringing group. You can use SCAN to display the sets that are assigned to the ringing group. P0992638 03 Modular ICS 6.0 Installer Guide 358 / Services Tips - You can assign any set on the Norstar system to a ringing group. The assigned control set for each schedule is added to each ringing group. A set can belong to more than one ringing group. Sched:Night Indicate how Ringing service should be activated for each of the schedules. Service Use ≠ and CHANGE to change the setting for each schedule to : Off, Auto, or Manual. Off — prevents the service from being activated. Auto — allows you to program a stop and start time for a service. You will be prompted to enter start and stop times. You can still start and stop the service by entering the appropriate Services feature code at a control telephone. Manual — allows you to turn the service on and off at any time from a control telephone using the Ringing service feature code. Trunk answer Trunk answer allows you to answer, from any telephone, an external call that is ringing at another telephone in your office. This is useful if the other telephones have not been assigned the same lines as the telephone you are using to answer the call. Press CHANGE to select the setting: Y (Yes) or N (No). Modular ICS 6.0 Installer Guide P0992638 03 Services / 359 Tip - You can change the Trunk Answer setting only if Ringing service is set to Manual or Automatic. ExtraDial telephone ExtraDial telephone allows you to assign an additional direct-dial telephone in the Norstar system for each schedule you use. Use CHANGE and the dialpad to enter the internal number of the extra-dial telephone. Tip - The extra-dial telephone is activated during a schedule by entering the Ringing service feature code from a direct-dial telephone. This does not activate the Ringing service unless the direct-dial telephone is also a control telephone. Line settings The ring groups and auxiliary ringer use for Ringing service is programmed for each line individually. Ringing group You can assign a predefined ringing group to a line for each schedule. See Ringing groups on page 357 to create groups of extra ringing telephones. Use the dialpad to enter the line number to see which ringing group is assigned to the line. P0992638 03 Modular ICS 6.0 Installer Guide 360 / Services To choose a different ringing group assignment, press CHANGE and enter the new ringing group number (01-100) Tip - Only one ringing group can be assigned to a line for each schedule. To combine groups of ringing sets, you must create a new ringing group which contains all the sets you want to ring and assign it to the line. Aux. ringer Indicate whether the auxiliary ringer, if installed, also rings when Ringing service is on. Press CHANGE to select either: Y (Yes) or N (No). Tips - The default ringing telephone is 221 (for systems with a DN length of 3). This means that all lines ring at telephone 221 when Ringing service is on. You can use COPY and the dialpad to copy Ringing set and Auxiliary ringer programming from one line to another. If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer will ring for the call transfer. Restrn service Indicate how the alternate dialing restrictions should be activated for each of the schedules. Use ≠ and CHANGE to change the setting for each schedule: Off, Automatic, or Manual. For information on using schedules, refer to the Modular ICS 6.0 System Coordinator Guide. Modular ICS 6.0 Installer Guide P0992638 03 Services / 361 Tips - A schedule must be active for overflow routing to be in effect. Overflow routing is not available in normal mode. You must create an overflow route to be used with each destination code. In this way, every route used with a scheduled mode that has overflow service must have an alternate route in normal service. See Ringing service on page 357 for descriptions of the three activation settings. See Restrictions under both Terminals&Sets and Lines to assign dialing restrictions for telephones, lines and remote users to the schedules. Routing service The programming for routing decides what path an outgoing call takes using the digits that are dialed. It is sometimes called Automatic Route Selection (ARS). When you select an internal line and dial, the numbers you enter are checked against the routing tables. If the number you dialed starts with a destination code, the system uses the line pool and dials out digits specified by the route assigned to that destination code, and then dials the rest of the number that you dialed. Plan your routing service before doing any programming. Routing affects every call placed in the system and must be carefully planned to avoid conflicts and gaps in the programming. Use the tables in the Programming Record to design routes and destination codes, then check for potential problems before you start programming. P0992638 03 Modular ICS 6.0 Installer Guide 362 / Services Routing service replaces a number of tasks that otherwise have to be done manually, including: • • • entering a line pool code dialing an access code for a long distance carrier deciding which line pool to use according to the time and day The installer can set up routing to take advantage of any leased or discounted routes using information supplied by the customer. The system itself cannot tell which lines are cheaper to use. For Call by Call service selection (PRI only), the installer defines destination codes for various call types over PRI lines (e.g. Foreign Exchange, Tie Trunk, and OUTWATS). This information is then recorded in the routing and dialing plan section of the Programming Record for the PRI Pool-A (and PRI Pool-B if there are two PRI cards). The user simply dials a number via the intercom button without having to enter any special information. For more information see, Programming Call by Call service selection on page 436. How to use routing to create a uniform dialing plan (UDP) or coordinated dialing plan (CDP) is explained in Dialing plans on page 94. Modular ICS 6.0 Installer Guide P0992638 03 Services / 363 Routes and destination codes Installer password required Programming for a route makes use of: • destination codes (maximum of 500 available with a maximum of seven digits per code) • a three-digit route number (000-999) • a line pool • • DialOut digits (up to 24 digits) a schedule (programmed in Services) Routing table modifications Changes to the routing tables can only be made during low-activity periods or on an idle system. Plan to program the routing tables when user activity is at a minimum. Alternatively, Norstar Remote Utilities (NRU) can be used to back up, modify and restore these tables. Tips - To dial a telephone number which does not match any of the programmed destination codes, the user chooses a line and dials the number. For long distance dialing, area codes in the North American numbering plan can be programmed as destination codes. Routes Installer password required Press ≠ and enter a three-digit route number (000-999). P0992638 03 Modular ICS 6.0 Installer Guide 364 / Services DialOut DialOut is the number you want the route to use. Press ≠ and enter the DialOut digits (up to 24), or press CLR to choose No numbr. ²à¡ You can press to insert a 1.5-second pause in the dialing string, if necessary. Route 000 has no DialOut by default and cannot be changed. ²àÚ ²à¡ ²¥¡á ¨ ²¥á ²¡âÝ Link – if your Norstar system is connected to a private branch exchange (PBX), you can use a Link signal to access special features. Pause – Enters a 1.5 second delay in a dialing sequence on an external line. Programmed Release – performs same function as in a programmed dialing sequence. When the system encounters Programmed Release in a dialing sequence, it stops dialing and hangs up the call. Run/Stop – inserts a break point into a sequence of dialed numbers or characters used for automatic dialing. Wait for Dial Tone – causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial. See the Modular ICS 6.0 System Coordinator Guide for more information. Use Pool Press ‘ and CHANGE to select a line pool to be used with the route: Pool A, Pool B...Pool O or PRI-A, PRI-B, PRI-C, or PRI-D. Route 000 uses Pool A by default and cannot be changed. Modular ICS 6.0 Installer Guide P0992638 03 Services / 365 Routing table Call by Call Service information for outgoing calls is recorded in the Routing Service section of the Programing Record. The following is an example of a Routing Table containing CbC programming. Route # (000-999) Dial Out (24 digits) Use Pool Service Type Service Identifier 003 PRI-A Public 004 PRI-A FX xxxxx 005 PRI-A Tie xxxxx 006 PRI-B OUTWATS xxx 007 PRI-B Private 008 PRI-B Switched Digital Note: The public DN lengths are used for all PRI calls except those whose routes use service type Private or service type Tie with DN Type specified as Private. The service identifier (SID) depends on the selected service type. For example, with NI-2 protocol. Service Type Service Identifier description Public None FX Facility Number 1-5 digits Tie Facility Number 1-5 digits OUTWATS * Optional Band Number 1-3 digits Private None Switched Digital None * For NI-2, do not program the Carrier Access Code for banded OUTWAT calls. This call may be rejected. P0992638 03 Modular ICS 6.0 Installer Guide 366 / Services When a PRI protocol is selected or changed, the Service Type and Service ID fields are automatically cleared for each entry in the routing table for that PRI. Programming the PRI routing table The dialing plan must be thoroughly planned out in advance before programming the information into the Norstar system. Programming the routing table takes place in Services under Routing Service/Routes 1. Press ≠. The display shows Rte000. 2. Press ‘. The display shows Rte001. 3. Press ≠. The display shows Dial-Out:No numbr. Press CHANGE to enter a number (up to 24 digits). 4. Press ‘. The display shows Use: Pool A. The PRI pool(s) displayed depend on how the PRI lines are put into pools in the Trunk/Line data section of programming. It is possible to have only one PRI pool even if there are two or three PRI cards in the system. 5. Press ‘. The display shows SrvcType:Public. Press CHANGE if you want to select a different Service Type. Note: This parameter displays for specific protocols, such as N12, DMS100, DMS250. 6. Press ‘. The display shows Service ID:None. Press CHANGE to enter the Service ID number. This is shown only if the service requires an ID. Note: This parameter displays for specific protocols, such as N12, DMS100, DMS250. Modular ICS 6.0 Installer Guide P0992638 03 Services / 367 7. Press ‘. The display shows DN type:Public. Press CHANGE to enter Public or Private. Note: This variable displays only for service type Tie. Dest codes Installer password required The first digit of the destination code cannot be the same as: • Call Park Prefix (Park prefix on page 418) • External Access code (External code on page 419) • Direct Dial numbers (Direct-dial # on page 419) • Line Pool code (Line pool codes on page 417) The entire destination code cannot conflict with: • internal set numbers (Terminals&Sets on page 308) • • DISA DNs (DISA DN on page 421) Auto DNs (Auto DN on page 420) For instance, if your park prefix is 1, and you want to start your destination codes with 1, you must change the park prefix. If your line pool code for the local PBX is 9, and you want to start your destination codes with 9 to allow routing to the local PBX, you must create a destination code that includes the line pool for the PBX and delete the line pool code for 9. The following are the default numbers automatically assigned in MICS-XC 6.0: System type Expansion used Initial digits pre-assigned mini no expansion 0, 1, 2, 6 & 9 midi one 2-port cartridge 0, 1, 2, 3, 6 & 9 maxi one 6-port cartridge 0, 1, 2, 3, 4, 6 & 9 P0992638 03 Modular ICS 6.0 Installer Guide 368 / Services System type mega Expansion used two 6-port cartridges or two combo cartridges Initial digits pre-assigned 0, 1, 2, 3, 4, 5, 6 & 9 The following are the default numbers automatically assigned in a MICS 6.0 system: System type Expansion used Initial digits pre-assigned mini no expansion 0, 1, 2, 3, 4, 5, 6, 7, 8 & 9 midi one 2-port cartridge 0, 1, 2, 3 & 9 maxi one 6-port cartridge 0, 1, 2, 3, 4 & 9 To make the digits available for use with destination codes, you must change the DN length of B1 and B2 DNs, depending on your system size. This can be done either at system startup or in System prgrming. The examples shown above use a three-digit DN length, unless stated otherwise. Wild card character When programming destination codes, you can use wild cards as the last number in a destination code string. By using wild cards, you can reduce the number of destination codes programmed in the system, maximizing the distribution of destination codes in the system. The wild card character is added to the destination code by pressing the ANY key as the last digit of the code. This character represents any digit from 0 to 9, except for digits already programmed or used by other numbering plans. Should there be a conflict with other digits already programmed or used with by numbering plans, the digit will not be displayed. Modular ICS 6.0 Installer Guide P0992638 03 Services / 369 The wild card character can only be used to group destination codes that use the same Route and Absorb Length. Given the routes shown in the table below, the next two tables show you how to set up destination codes with or without wild card characters. Route DialOut Line Pool 555 0162 237 625 Line Pool C 565 0173 133 2211 Line Pool A Destination codes without using a wild card character Destination codes Route Absorb Length DialOut 0621 555 3 0162 237 6251 0622 555 3 0162 237 6252 0623 555 3 0162 237 6253 0624 555 3 0162 237 6254 0625 555 3 0162 237 6255 0626 555 3 0162 237 6256 0627 565 All 0173 133 2211 0628 555 3 0162 237 6258 0629 555 3 0162 237 6259 Destination codes using a wild card character Destination codes Route Absorb Length DialOut 062 • 555 3 0162 237 625X where X is the final dialout digit, from 1 to 9, but not 7 0627 565 All 0173 133 2211 P0992638 03 Modular ICS 6.0 Installer Guide 370 / Services Normal rte Select which route a call using the destination code takes during normal service and for each of the schedules. The automatic schedule times are programmed under Services. The default Normal route is 000, which has no DialOut digits and uses Pool A. Digit Absorption Select the portion of the destination code that is always absorbed by the system and not used in the dialing sequence. Press CHANGE to select the number of digits to be deleted: 0, 1, 2, 3, 4, 5, 6, or All. Tips - The digit absorption setting (Digit only applies to a maximum of two schedules. absorb) Setting digit absorption to 0 (zero) minimizes the effort involved in preparing destination codes. With a 0 setting, the actual digits dialed by a caller are preserved in the dialout sequence. Programming a DialOut sequence as part of the route may or may not be necessary depending on the required dialout. Modular ICS 6.0 Installer Guide P0992638 03 Services / 371 Setting up a route for local calling An office may have different suppliers for local and long distance telephone service. By programming a destination code, any call that begins with 9, the most common dialout digit, will automatically use lines dedicated to local service. The first step is to build a route (under Services/Routing Service/Routing). 1. At Show route: enter 001 (or any other available route number) 2. Press SCAN to view defined routes and CLEAR to erase a defined route. 3. Choose the line pool that contains the lines for local calling. 4. Enter the DialOut digits (if any) which are needed to direct the call once it is connected to an external line. Note: For local calls only, there are no DialOut numbers. Compare this with Setting up a route for long distance calling on page 373. 5. Now you need to set up a destination code that will use this route during the various schedules. Since users will dial 9 to make an external call, 9 should be the destination code. (Services/Routing Service/Dest Codes) 6. At Show DstCode: press ADD and enter 9. Tips - If entering a code other than 9, a valid destination code must be used. See Dest codes on page 367. To view existing destination codes press ‘ before entering a new code. P0992638 03 Modular ICS 6.0 Installer Guide 372 / Services Tip - The destination code can use a different route depending on which schedule is being used. Refer to Services in the Modular ICS 6.0 System Coordinator Guide for information about using schedules. In the current example, Route 001 is used when someone dials 9 during normal mode. This is the mode used when the other Schedules are turned off. 7. Press ≠. The route for the first schedule appears after Normal:. 8. Press CHANGE and enter the defined route number 001. The following illustrations show the tables used for planning and recording routing service found in the Programming Record. They are filled out to match the examples of routes for local and long distance calling. Recording the routes Page 24 Routing Service (Services: Routing Service ) Route # (000-999) 001 002 DialOut (if required) (max. 24 digits or characters) Use Pool none none A B C D E F G H I J K L M N O A B C D E F G H I J K L M N O A B C D E F G H I J K L M N O A B C D E F G H I J K L M N O A B C D E F G H I J K L M N O Modular ICS 6.0 Installer Guide P0992638 03 Services / 373 Recording how the routes will be used Destination codes (Services; Routing service; Destination codes) Service Schedule name (max. 7 char) Normal Rte Night Rte Evening Rte Lunch Rte DestCode (max. 7 digits) Use route Absorb Use route Absorb Use route Absorb Use route Absorb (000-999) Length (000-999) Length (000-999) Length (000-999) Length 9 000 001 All 1 000002 All 000 All 000 All 0 All All All All All All All All All All All All Setting up a route for long distance calling An office may have leased lines or E&M trunks which make it cheaper to call long distance. The routing should take place automatically when the number of the outgoing call begins with 1. The first step is to build a route (under Services/Routing Service/Routing). 1. At Route:, enter 002 (or any other available route number) 2. Choose the line pool where the discounted lines for calling long distance have been placed. Example: Line pool B. 3. Then you need to assign the route to the destination code and to the destination code schedules. (under Services/ Routing Service/Dest Codes) 4. At DstCode: enter a valid destination code. Example: 1 Refer to Dest codes on page 367. P0992638 03 Modular ICS 6.0 Installer Guide 374 / Services Tip - To view existing destination codes press ‘ before entering a new code. Tip - The destination code can use a different route depending on which schedule is being used. Refer to Services in the Modular ICS 6.0 System Coordinator Guide for information about using schedules. In the above example, the system uses Route 002, which uses Line pool B, to take advantage of the lower cost when the system is in normal mode. 5. Press ≠. The route for the first schedule appears: Normal: 6. Press CHANGE and enter the defined route number 002. 7. Press ≠. The AbsorbLength prompt appears. The default is All. 8. Press CHANGE to choose the number of digits that need to be absorbed before dialout. In this case, it would be 0, as 1 needs to be dialed out before the rest of the digits. Tips - The digit absorption setting (AbsorbLength) only applies to a maximum of two schedules. Setting AbsorbLength to 0 (zero) minimizes the effort involved in preparing destination codes.With a 0 setting, the actual digits dialed by a caller are preserved in the dialout sequence. Programming a DialOut sequence as part of the route is not necessary. Modular ICS 6.0 Installer Guide P0992638 03 Services / 375 Tips - If rates change depending on the time of the day or week, a different route can be used for the same destination code 1 when a particular schedule is in use. See Programming for least cost routing on page 377. Adding a long distance carrier access code In many cases, long distance service uses the same lines as local service but the call is switched to a specific carrier using an access number. This number is sometimes called an equal access code. Programming for routing can include this access number so users only need to dial the set number, as described below: 1. Create a route that uses a line pool containing local lines only. 2. Program the route to use a line pool containing the lines used to access the long distance carriers. a. Enter the DialOut digits, which are the same as the carrier code digits. For example, if the access code was 10222, the DialOut digits would be 10222. Carrier codes are defined in Carrier Codes on page 422. b. Create a destination code 91. 9 (for outside access) and 1 (for long distance). Refer to Dest codes on page 367 to determine a valid code. c. Set AbsorbLength to 1. The 9 is only used internally and should be dropped. The 1 is needed to direct the call to the public carrier network. P0992638 03 Modular ICS 6.0 Installer Guide 376 / Services Tips - The destination codes 9 and 91 used in the examples cannot be used together. If the destination code 91 is needed to direct long distance calls, you must create a separate set of codes that use local calling routes. These codes would be, for example, 90, 92, 93, 94, 95, 96, 97, 98 and 99. See Wild card character on page 368 for information on programming destination codes. Using destination codes to make a call User dials 9-1-601-555-2222 Call is directed in the public system 9-1-601-555-2222 1-601-555-2222 91 is a destination code – system uses Route 001 and Line Pool A External lines recognize the long distance access code and switch to the appropriate carrier 10222-1-601-555-2222 Routing tables absorb the 9 Modular ICS 6.0 Installer Guide 1-601-555-2222 Dialout programming tells the system to add the access code for long distance (e.g. 10222) P0992638 03 Services / 377 Programming for least cost routing It may be cheaper to use another long distance carrier at another time of day. Continuing with the example used in the previous flowchart, the lines that supply local service in normal mode will also be used for long distance service after 6 p.m. because that is when rates become competitive. For the system to do this automatically, another route has to be built. 1. At Route: choose Route 007 (or any available route). 2. Press ≠. 3. At DialOut, press CLR to choose No numbr. 4. Press ≠. 5. Choose Line pool A, or the pool with the local service carrier lines. In this case, the change in route uses the start and stop times for Night Sched. 6. Return to the Routes heading and press ‘ to find the Dest Code heading. 7. Press ≠ and then ‘. 8. At DstCode:, press ADD, then enter 91. 9. Press ≠ and then ‘. 10. Under Night rte: enter Route 007. 11. Press ≠. 12. Set AbsorbLength to 1. The 9 will be absorbed before the number is dialed out to the network. This means, that when the Night schedule is P0992638 03 Modular ICS 6.0 Installer Guide 378 / Services chosen, either automatically, by time, or manually from a control telephone, the calls dialed with 91 will dial out to the long distance network without requiring a special access code. Sched:Night Indicate how the alternate routing should be activated for each of the schedules. Service Use ≠, CHANGE, and ‘ to change the setting for each schedule to one of these settings: Off, Automatic, or Manual. Off — prevents the routing service from being activated. In this case, the Normal schedule is used. Auto — allows you to program a stop and start time for a service. You will be prompted to enter start and stop times. You can still start and stop the service by entering the appropriate Services feature code at a control telephone. Manual — allows you to turn the service on and off at any time from a control telephone using the Ringing service feature code. Refer to the Modular ICS 6.0 Coordinator Guide for a description of the feature codes used to work with Services. Modular ICS 6.0 Installer Guide P0992638 03 Services / 379 Overflow routing If all the lines used by a route are busy when a call is made, the mode may be programmed to overflow to the route used for normal mode. If this happens, the set will sound a warning tone and display the message Expensive route. The caller can then release the call to avoid using the normal route, or continue with the call. Overflow routing is turned on or off for each schedule when you program the destination codes schedule. Press CHANGE to select the setting: Y (Yes) or N (No). Refer to the Overflow call routing section of the Modular ICS 6.0 Coordinator Guide for details about how to set up overflow routing. Tips - A schedule must be active for overflow routing to be in effect. Overflow routing is not available in normal mode. You must create an overflow route to be used with each destination code. In this way, every route used with a scheduled mode that has overflow service must have an alternate route in normal service. P0992638 03 Modular ICS 6.0 Installer Guide 380 / Services Using dialing restrictions with routing Routing service can be further customized by adding dialing filters to lines in line pools. Filters restrict the use of the line to specific area codes. See Restriction filters on page 86 and the Programming chapter of the Modular ICS 6.0 System Coordinator Guide for more information. Tips - Host system signaling codes can be part of the DialOut. See the Modular ICS 6.0 System Coordinator Guide for details on host system signaling codes. Tips - You can also use routing as an alternate method for a direct-dial number. For example, create a destination code 0 and program the number of the internal or external destination as the DialOut. Digit absorption should be set to 1. Because overflow routing directs calls using alternate line pools, a call may be affected by different line filters when it is handled by overflow routing. Modular ICS 6.0 Installer Guide P0992638 03 Sys speed dial / 381 Sys speed dial System speed dial allows you to configure speed dial codes (001 - 255) that can be used by any telephone on the system to dial pre-programmed numbers. If you specify a name with the speed dial entry, an incoming call on a CLID line with a dialed number that matches the speed dial entry will display the name as part of the CLID display on the receiving telephone or when is envoked to display call information. This method of using the system speed dial entries for CLID display is called Alpha tagging. ²¡ÚÚ Note: Alpha tagging is only involked when the CO line service does not supply a name for the incoming call. It will only occur on telephones that have Caller ID set turned on (Telco features on page 330). The CLID Match setting (Clid match on page 409) determines how many digits of the received number need to match the system speed dial number to be accepted as a CLID match to allow the name display to occur. For more information about using and programming System speed dial, refer to the Modular ICS 6.0 System Coordinator Guide. For information about configuring the system so that the name displays first, refer to 1stDisplay on page 331. P0992638 03 Modular ICS 6.0 Installer Guide 382 / Passwords Passwords COS pswds Class of Service (COS) passwords permit controlled access to system resources by both internal and remote users. When you enter a COS password at a telephone, the restriction filters associated with your password apply instead of the normal restriction filters. Similarly, when a remote user enters a COS password on an incoming auto-answer line, the restriction filters and remote package associated with their COS password apply instead of the normal restriction filters and remote package. COS passwords allows you to define individual passwords and determine the restriction filters and remote package associated with each. Tips - The Class of Service passwords for a system should be determined randomly and should be changed on a regular basis. Users should memorize their COS passwords. COS passwords should be deleted when an employee leaves the company. Tips - Typically, each user has a separate password. Alternately, several users can share a password or one user can have several passwords. A system can have a maximum of 100 six-digit COS passwords (00 to 99). You can use COPY and the dialpad to copy the restriction filters and remote package from one COS password to another. COS passwords must be unique. Modular ICS 6.0 Installer Guide P0992638 03 Passwords / 383 Pswd Pswd defines the six-digit Class of Service password. There is no default password. Use ≠, CHANGE and the dialpad to program the six-digit password. Use BKSP to edit numbers you have entered. User flt User filter allows you to assign a restriction filter to a COS password. The user filter associated with the COS password replaces any normally applicable set restriction, line/set restriction, or remote restriction. Use CHANGE and the dialpad to program the two-digit user filter. The default setting (None), means that any normallyapplicable filters still apply (set restriction, line/set restriction, or remote restriction). Line flt Line filter allows you to assign a specific line restriction to a COS password. The line filter associated with the COS password replaces any normally-applicable line restriction. Use CHANGE and the dialpad to program the two-digit line filter. The default setting (None), means that any normallyapplicable line filter still applies. P0992638 03 Modular ICS 6.0 Installer Guide 384 / Passwords Remote pkg Remote pkg allows you to assign a specific remote access package to a COS password. The remote access package associated with the COS password replaces any normally applicable remote access package. Use CHANGE and the dialpad to program the two-digit remote package. The default setting (None), means that any normally_applicable remote access package still applies. Call log pswds This setting allows you to override any Call log password programmed with the Call log feature, and resets it to None. This feature is used when someone forgets a password. 1. Press ≠ and enter the DN of the telephone. 2. Press ≠ and then CLR to clear the programmed password. Tips - You program a Call log password using the Call log Password feature. Refer to the Telephone Feature Card or the Modular ICS 6.0 System Coordinator Guide for more information. Modular ICS 6.0 Installer Guide P0992638 03 Passwords / 385 Progrming pswds You can choose any combination of six digits for Passwords. Tip - It is easier to remember the password if the digits spell a word. Some passwords allow line assignments to be rearranged, which could disrupt your telephone service. Provide passwords only to selected personnel to prevent unauthorized access to programming. Installer The default Installer password is 266344 (CONFIG). 1. Use CHANGE, the dialpad, and OK to program the Installer password. 2. Record the password in the Programming Record. Tips - You can choose any combination of one to six digits. It is easier to remember the password if the digits spell a word. Provide this password only to selected personnel to prevent unauthorized access to programming. The implications of such access may include the rearrangement of line assignments, which could affect the operation of the Norstar system. P0992638 03 Modular ICS 6.0 Installer Guide 386 / Passwords SysCoord+ The default System Coordinator Plus password is 727587 (SCPLUS). Use CHANGE, the dialpad, and OK to program the System Coordinator Plus password. Tips - You should only distribute this password to experienced System Coordinators. This level of access is documented in the Modular ICS 6.0 System Coordinator Guide. An overview of what programming is available by using the System Coordinator Plus password is on page 280 SysCoord The default System Coordinator password is 23646 (ADMIN). Basic The default Basic password is 22742 (BASIC). Tips - For more information about the System Coordinator and Basic passwords, see the Modular ICS 6.0 System Coordinator Guide. Registration password (MICS-XC only) For more information about the Registration password, refer to the Modular ICS Companion Installer Guide. Modular ICS 6.0 Installer Guide P0992638 03 Passwords / 387 Hospitality password There are two passwords within the Hospitality feature. One provides secure access to the administration set for programming the service, and one provides secure access to a room condition setting from each room set for housekeeping staff. Desk pswd Change this password frequently, to maintain security. At Hospitality: 1. Press ≠. 2. Desk pswd:4677 displays. 3. Press CHANGE. 4. New pswd: displays 5. Enter a new password, then press OK. Cond pswd Change this password frequently, to maintain security. At Hospitality: 1. Press ≠. 2. Press ‘ 3. Cond pswd:None displays. 4. Press CHANGE. 5. New pswd: displays 6. Enter a new password, then press OK. P0992638 03 Modular ICS 6.0 Installer Guide 388 / Time&Date Time&Date The time and date shown on the telephone display is used by the system for scheduled features. It can be changed in programming or by using a feature code ( or ). ²¥¥æé÷ä ²¥¥¡ÝßÜ For more information refer to the Modular ICS 6.0 System Coordinator Guide. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 389 System prgrming System prgming allows you to set up features and settings which are not associated with any specific line or telephone. Hunt groups The Hunt groups feature allows a group of sets to be called by a single directory number, ensuring that calls are easily routed to the appropriate group. The default setting for Hunt groups is Broadcast. Hunt group statistics are available with Usage Metrics on page 541. Hunt groups can be used to route calls to a support service such as a Help Line for a software company. Specialists dealing with Product A can be in one group. Specialists dealing with Product B can be in another group. Incoming calls will hunt for the next available set in the group. If no set is available, the call can be placed in a queue or can be routed to an overflow set. The Hunt groups subheading in system programming is the area that programming changes are made to the following: • members of a group • member position in a group • what lines are assigned to a group • how incoming calls are distributed • how long the system looks for available agents • where a call goes if all agents are busy P0992638 03 Modular ICS 6.0 Installer Guide 390 / System prgrming The hunt group setting impacts other features: • Call forwards set on telephones that are members of a hunt group are overridden by the hunt group routing. • Sets that are members of a hunt group can temporarily leave a group by activating the DND feature. • Wireless twinning can be enabled if a hunt group appears on the portable as well as the set. • Priority calls to a hunt group will be rejected • Hunt group set numbers cannot be in a ringing group. • Hunt group set numbers cannot be in a page zone. • Hunt group member line keys take precedence over Hunt group key, therefore, it is recommended that you do not assign any lines to telephones which are part of the hunt group. If you do assign lines to a hunt group telephone, ensure they do not duplicate any of the lines assigned to the Hunt Group DN. Note: Videophones should not be programmed as members of a hunt group. Hunt groups allow one B channel connection at a time and videophones use two B channels. Adding or removing members from a group Members of the group can be any Norstar telephone or Business Series Terminal, CTA 500dm, ISDN set, or portables. A set can be in more than one hunt group but is considered a member in each hunt group, increasing the total number of members in the system. There can be only one appearance of the same hunt group on a set. The appearance can be: Appr&Ring, Appr only, or Ring only. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 391 The set number range for hunt groups is 707 to 736. Tip - You must program the DNs for telephones you want to use for hunt group members outside the hunt group DN range. Hunt groups can be programmed under System prgrming. 1. Press ≠. The display shows Hunt groups. 2. Press ≠. The display shows Show group:. 3. Enter the hunt group number you want to program (1-30). 4. Press ≠. The display shows Member DNs:. 5. Press ≠. The display shows the members for that group. 6. Press ADD to add a member or press REMOVE to remove a member from the group. 7. Select Appr&Ring, Appr only, or Ring only for the hunt group member. See Appearances on page 310. Note: Fixed external cadencing is provided for all external hunt group calls regardless of whether or not they have been answered and transferred. Moving members of a group Member order within a hunt group is important. The member order determines how a call is routed through a hunt group. 1. Press MOVE to move an existing member to another place within the hunt group.The display shows the member number followed by an arrow. 2. Enter the new position number for the set. P0992638 03 Modular ICS 6.0 Installer Guide 392 / System prgrming Assigning or unassigning lines to a group To avoid delayed ring transfer of external hunt group calls to a prime set, ensure that the hunt group line prime is set to None. A line can only be assigned to one hunt group. 1. When the display shows Member DNs:. 2. Press ‘. The display shows Line assignment. 3. Press ≠. The display shows Show line:. 4. Enter the line number you want to program, press SCAN to go the first line assigned to this group, or press LIST to go to the first line in the system. 5. Press CHANGE to program the line as Unassigned or Assigned. *HGnn* means the line is assigned to another hunt group. Assigning a distinctive ring pattern to a Hunt Group You can assign distinctive ring patterns to your Hunt Group so that calls can be rated in priority for the group. These distinctive ring patterns, have the same characteristics as for line and extension distinctive ring patterns. Refer to Programming distinctive ring patterns on page 348. The Hunt Group distinctive ring pattern determines how a call will ring within the Hunt Group. If members of the group have ring patterns assigned to their telephones that are higher than the ring patterns of the incoming line or the Hunt Group, then the Hunt Group will use the ring of the corresponding member telephones. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 393 If the incoming call (line) has a higher ring pattern assigned, than the Hunt Group, the Hunt Group will ring with the line ring pattern. 1. Find the heading Hunt groups. 2. Press ≠ until the display shows Member extns:. 3. Press ‘ until the display shows Dstnct Ring:NONE. ¨ 4. Press CHANGE to toggle to the ring pattern number you want to assign to the Hunt group line. (None, 2, 3, 4) 5. Press to exit or ‘ to continue programming. Setting the distribution mode There are three modes of call distribution: • Broadcast — rings each set in the group simultaneously. Calls are handled one at a time, other calls are queued. As soon as a call is picked up, the call next in the queue is presented to the hunt group without waiting for queue timeout. In Broadcast mode, a single incoming call will ring simultaneously at all the sets in a group. This way, all receptionists in the group can share the load of answering large volumes of calls. A familiar example is a fundraising campaign where a group of operators would be waiting to take each call as it comes in. • Sequential — starts the call at the first set in the hunt group. Distribution is complete when the first free set has been found. Simultaneous calls can be presented. Distribution is order based. In Sequential mode, you can program your top salesperson to be the first member of the group to receive calls. P0992638 03 Modular ICS 6.0 Installer Guide 394 / System prgrming • Rotary — the call starts at the set after the one which was last presented. Distribution is complete when the next free set has been found. Simultaneous calls can be presented. Distribution is order based. In Rotary mode, you can ensure that all your help-line people are receiving calls, rather than one person receiving the majority of calls. If a hunt group has available agents but nobody answers the call, the call is routed through the hunt group list until either someone answers the call or the queue timeout occurs. In the latter case, the call is diverted to the overflow position. When the display shows Member DNs:. 1. Press ‘ until the display shows Mode:. 2. Press CHANGE to set the mode: Broadcast, Sequential, Rotary. Setting the hunt delay This setting allows you to program the number of rings the system permits at a hunt group set before moving on to the next set in the hunt group. This display only shows if the distribution mode is sequential or rotary. 1. When the display shows Member DNs:. 2. Press ‘ until the display shows Hunt delay:. 3. Press CHANGE to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 9,10. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 395 Programming busy line setting There are three routing options if all agents are busy: • BusyTone—the caller gets a busy tone for PRI or BRI, otherwise the telephone rings back. • Overflow—the call is routed to an overflow position. You can not use overflow if the overflow DN is a hunt group DN. Queue—the call stays in the system for a period of time. Within this period of time, the call will be presented to an agent if one becomes available. When the time-out occurs, the call will be presented to an overflow position. • 1. When the display shows Member DNs:. 2. Press ‘ until the display shows If busy:. 3. Press CHANGE to set the mode: BusyTone, Overflow, Queue. Programming the queue timeout This setting allows you to program the number of seconds a call will remain in the hunt group queue before it is also routed to the overflow position. 1. When the display shows Member DNs:. 2. Press ‘ until the display shows Q Timeout:. 3. Press CHANGE to set the queue timeout: 15, 30, 45, 60, 120 or 180. P0992638 03 Modular ICS 6.0 Installer Guide 396 / System prgrming Programming the overflow set This setting allows you to program the overflow set the hunt group calls will be routed to when the queue is full. • If the overflow set is not a hunt group set, the call ceases to be a hunt group call. • If the overflow set is a hunt group set, the call is treated as a new call and goes to the bottom of the queue. The overflow set also can be a set number associated with a voice mailbox. 1. When the display shows Member DNs:. 2. Press ‘ until the display shows Overflow:. 3. Press CHANGE to change the overflow position. 4. Enter the new overflow position. Setting the function name This setting allows you to program the hunt group function name, such as Service or Sales. The name can be up to seven characters in length. 1. When the display shows Member DNs:. 2. Press ‘ until the display shows Name:. 3. Press CHANGE. 4. Use the dialpad to enter the name of the hunt group. 5. Press ‘ to store the name. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 397 Change DNs Installer password required Change DNs allows you to change the directory number (DN) or internal number of a telephone. Changing DN locks programming session. Changing an individual DN locks the programming session into the Change DNs programming mode. After you finish and press , re-enter the programming access code and the Installer password to continue with other programming. ¨ Do not perform Startup again or all previous programming will be erased. 1. Use ≠ and the dialpad to identify the DN you want to change. 2. Use the dialpad to enter the new DN. Featr settings The following section describes how to configure set features. Backgrnd music Background Music allows you to listen to music through your telephone speaker. A customer-supplied music source must be connected to the Integrated Communication System. Press CHANGE to select the setting: N (No) or Y (Yes). P0992638 03 Modular ICS 6.0 Installer Guide 398 / System prgrming On hold On hold allows you to choose what a caller hears on an external line when the line has been put on hold. Press CHANGE to select the setting: Tones, Music, or Silence. • Tones provides a periodic tone. • Music provides any signal from a source such as a radio connected to the ICS. Silence provides no audio feedback. • Receiver volume Receiver volume allows you to specify whether the volume level of a handset receiver or headset will return to the system default level when a call is ended or put on hold, or whether the volume will remain at the level set at the individual telephone. Use ≠ and CHANGE to select either: Use sys volume or Use set volume. This feature is not available on some older telephones. Camp timeout Camp timeout delay allows you to assign the number of seconds before an unanswered camped call is returned to the telephone which camped the call. Press CHANGE to select the setting: 30, 45, 60, 90, 120, 150, or 180 seconds. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 399 Park timeout Park timeout allows you to assign the number of seconds before a parked call on an external line returns to the originating telephone. Press CHANGE to select the setting: 30, 45, 60, 90, 120, 150, 180, 300, or 600 seconds. Park mode The Call Park feature allows you to suspend a call. The call can then be retrieved at any system set by entering the unique retrieval code. Park Mode is the setting which determines how a retrieval code is assigned to parked calls. Press CHANGE to select the way that the system will choose a Call Park code: Lowest or Cycle. • When set to Lowest, the system will choose the lowest code that is available when the call is parked. • When set to Cycle, the system will choose the codes in sequence, from lowest to highest, until all the codes have been used. Trnsfr callbk Transfer callback delay allows you to specify the number of rings before a callback occurs on a transferred call. Press CHANGE to select the setting: 3, 4, 5, 6, or 12 rings. Tips - You can estimate the delay in seconds if you multiply the number of rings by six. P0992638 03 Modular ICS 6.0 Installer Guide 400 / System prgrming DRT to prime Delayed Ring Transfer automatically forwards unanswered external calls to a prime telephone, after a certain period of time. This helps ensure that no external call goes unanswered. Press CHANGE to select the setting: Y (Yes) or N (No). Tips - An operational prime telephone must be assigned before this feature can operate. A prime telephone is assigned to one or more external lines in the Line Data of programming. DRT delay Delayed Ring Transfer delay allows you to specify the number of rings before a call is transferred to a prime telephone. For this feature to work, DRT to prime must be set to yes. Press CHANGE to select the setting: 1, 2, 3, 4, 6, or 10 rings. Tips - The DRT delay can be programmed only if DRT is activated. You can estimate the delay in seconds if you multiply the number of rings by six. Held reminder When active, Held Line Reminder reminds you that a call at your telephone is still on hold. You periodically hear two tones from your telephone until you return to the call on hold. Press CHANGE to select the setting: N (No) or Y (Yes). Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 401 Remind delay Held Line Reminder delay allows you to choose the number of seconds before the Held Line Reminder feature begins at a telephone that has an external call on hold. Press CHANGE to select the setting: 30, 60, 90, 120, 150, or 180 seconds. Tips - The Held Line Reminder delay can be programmed only if Held Line Reminder is activated. Directd pickup Directd pickup allows you to answer any calls by specifying the internal number of the ringing telephone. Press CHANGE to select the setting: Y (Yes) or N (No). Tips - Directed pickup is not to be confused with the Call Pickup Group feature in programming, which allows you to answer a call at any telephone within a specific group without specifying the internal number of the ringing telephone. Like Call Pickup Group, Directed pickup is useful when not all the telephones have been assigned the same lines, but you still want to allow your co-workers to answer a call on any external line from their telephones. Page tone You can choose whether a tone sounds before a page begins. Press CHANGE to select the setting: Y (Yes) or N (No). P0992638 03 Modular ICS 6.0 Installer Guide 402 / System prgrming Page Timeout The paging feature is automatically disconnected after a set length of time. Press CHANGE to select the maximum number of seconds needed for a page: 15, 30, 60, 120, 180, 300, 600, 2700. Daylight time When this feature is turned on, your system will automatically switch between standard time and daylight savings time. Press CHANGE, to select the setting: Y (Yes) or N (No). Tips - The hour falls back one hour on the last Sunday of October at 2:00 am. It advances one hour on the first Sunday of April at 2:00 am. This function should only be programmed by your installer. In regions where daylight savings time does not apply, make sure this setting is changed to N (No). AutoTime&Date You can program the Automatic Time&Date feature to enable the Norstar system to automatically update the time and date after a power failure. Whenever the clock is out of sync by more than two minutes as a result of a power failure or a loss of power, the first incoming call updates the clock automatically after two rings. Note: CLASS trunks are required for this feature to work. Consult your customer service representative to determine if you have CLASS trunks. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 403 This feature also allows the automatic changing between North American daylight savings and standard time. The Automatic Time and Date feature automatically overrides any manually-programmed changes to the time and date. Note: The year is not included with the time and date information and must be programmed manually if the current year differs from the network time. Press CHANGE to choose Y or N. Setting SWCA controls You can assign up to 16 System Wide Call Appearance (SWCA) keys to each telephone in a group. This is performed using the Key progrming heading under Terminals&Sets/User Preferences headings. SWCA controls are controlled by feature codes to . The user can also program this feature using these feature codes. Refer to the Modular Plus System Administration Guide for a instructions about programming features onto memory keys. ²¥ÞÛâ ²¥ÞÜÞ On the system, under Feature Settings, SWCA Cntl you define how incoming calls get associated to SWCA keys and how Hold will handle the calls. The Auto Associate setting determines if answered calls will automatically be assigned to SWCA keys (Auto Associate = Y). If you want the user to press the Hold button or a free SWCA key before the call transfers to a SWCA key, set Auto Associate to N. Calls remain assigned to SWCA keys for the duration of the call. P0992638 03 Modular ICS 6.0 Installer Guide 404 / System prgrming The Invoke by Hold setting determines if a SWCA call put on Hold can be picked up from other extensions in the group. • If you want the call to be available to be picked up by other members of the groups when you put a call on Hold, set Invoke by Hold: to Y. A flashing indicator appears beside the SWCA key when the call assigned to that key is put on Hold. • If you want calls to remain on Hold only at the telephone where the call is received, set Invoke by Hold: to N. Even if you set this field to N, users can still put selected calls on SWCA hold, by pressing a free SWCA key to put the call on Hold. Refer to the System Coordinator Guide sections for information about assigning key programming and for instructions about using the keys. 1. Under Featr settings, press ≠. The display shows Backgrnd music:. 2. Press ‘ until the display shows SWCA Cntrl:. 3. Press ≠. The display shows Auto Associate: N. 4. Press CHANGE to choose the Y or N option. 5. Press ‘. The display shows Invoke by Hold: N. ¨ 6. Press CHANGE to choose the Y or N option. 7. Press to exit or ‘ to continue programming. Tips - Since SWCA keys use the park feature, ensure that you have park turned on for your system by specifying a Park prefix (Access codes), and a park timeout setting (System programming, Featr settings). Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 405 Call log space Call log space programming customizes how log space is allocated to telephones in the system. Reset all logs allows you to reallocate the Call log space equally to all telephones in your system. 1. Press YES and use the dialpad to enter the space allocation for the Call log at each telephone. You must use a three-digit number (for example, 020 to give each set 20 spaces). 2. Press YES to accept the settings and end programming. The system automatically reallocates Log space. Press NO to keep existing settings. Tips - Use this heading only if you want to allocate an equal amount of log space to all the telephones in your system. If you want to assign specific amounts of log space to individual telephones, see the information under Terminals&Sets in the Modular ICS 6.0 System Coordinator Guide. Reallocating Call log space may destroy Call log data at telephones that lose space. There are 600 Call log spaces available in the system. There are no spaces allocated by default. Changing the space allocation using Log Defaults defines the log space available to all telephones in the system. Any remaining unassigned log space is available in a log pool, and can be reallocated under Terminals&Sets in Telco features. P0992638 03 Modular ICS 6.0 Installer Guide 406 / System prgrming Host delay Installer password required Host delay allows you to assign the delay between the moment an outgoing line is selected to make an external call, for example, by lifting the receiver off the telephone, and the moment that Norstar sends dialed digits or codes on the line. Press CHANGE to select the setting: 200, 400, 600, 800, 1000, 1200, 1400, 1600, 1800, or 2000 milliseconds. Tips - Host delay is provided to ensure that a dial tone is present before the dialing sequence is sent. Minimizing this delay provides faster access to the requested features. Link time Installer password required Link time allows you to specify the duration of a signal required to access a feature through a remote system. Press CHANGE to select the setting: 100, 200, 300, 400, 500, 600, 700, 800, 900, or 1000 milliseconds. For example, to program external dialing through a Centrex system, which requires a Link time of 400 ms, specify a Link time of 400. Tips - The Link time required depends on the requirements of the host switching system that must be accessed. Link is another name for Recall or Flash. AlarmSet Alarm set allows you to assign a telephone on which alarm messages appear when a problem has been detected in the system. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 407 1. Use CHANGE and the dialpad to enter the internal number of the Alarm telephone. 2. Press ‘ to set the Alarm telephone to None. The default setting is 221. Set relocation Set relocation allows you to move any telephone to a new location within the Norstar system without losing the directory number, autodial settings, personal speed dial codes, and any programming for that telephone. Press CHANGE to select the setting: N (No) and Y (Yes). Tips - It is advisable to activate Set relocation after the telephone installation and programming is complete. This provides you with more flexibility in testing equipment. If this feature is deactivated while a telephone is moved, the internal number and programming data for that telephone remain with the physical port on the ICS, and the telephone does not receive the original programming when it is reconnected elsewhere. Msg reply enh The Message reply enhancement feature allows for the message waiting indicator on analog telephones connected to an Analog Station Module (ASM) to be deactivated automatically if the reply call from the analog telephone to the designated direct-dial telephone is answered, no matter where the call is answered from by the user. This feature also functions if the user invokes the Call Pickup feature to answer the reply call from the analog set. It does not however, work with the Retrieve Parked Call feature. P0992638 03 Modular ICS 6.0 Installer Guide 408 / System prgrming Press CHANGE to select the setting: Y (Yes) and N (No). ²Ú Tips - Direct-dial telephones are the only telephones that can send messages (using ) to analog telephones connected to an Analog Station Module (ASM). The directdial telephone must be the designated direct-dial set for the analog telephone receiving a message. Answer key Up to eight answer keys can be assigned per set. The Answer key setting in Feature settings allows you to determine what types of calls will alert at the telephone. Answer key changes do not apply to portables. Press CHANGE to select the settings: Basic, Enhanced, and Extended. On the Basic setting answer keys do not ring for: • • • • • • • Prime set call capture call forwarded calls other answer key calls priority calls voice calls ringing service callbacks On the Enhanced setting is the same as the Basic setting except: • answer keys will ring for overflow call routed calls (special case of Prime set call capture) • answer keys will not ring for line transferred calls Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 409 On Extended all call types will ring except priority calls and voice calls. Phantom DNs A Phantom DN is the term used to describe a situation where a line is programmed to appear and ring on a set that does not physically exist. It allows you to create an Answer Key for the set that does not exist on an existing set. You would use a phantom DN in the case where you have taken a line out of service, such as a customer-response line, but you still get calls to that number. To handle the calls, create an answer key using the phantom DN on the set where you want these calls to be taken. Clid match This setting determines the minimum number of digits that an external call must match to an existing system speed dial number in order for the system to offer a name display for the CLID prompt if the system speed dial number is set up to display the caller name. Refer to the Module Plus System Administrator Guide for information about setting up System Speed Dials. 1. Under Featr settings, press ≠. The display shows Backgrnd music:. 2. Press ≠. The display shows Backgrnd music: N. 3. Press ‘ until the display shows CLID match: 8. ¨ 4. Press CHANGE to select the a number from 3 to 8, or select None, if you do not require any number matching. 5. Press P0992638 03 to exit or ‘ to continue programming. Modular ICS 6.0 Installer Guide 410 / System prgrming Direct-dial Direct-dial allows you to dial a single system-wide digit that can be used to call a specific telephone, called a Direct-dial telephone. The most common example of a Direct-dial telephone would be telephone for an operator, a receptionist, or an attendant. D-Dial1 For the direct-dial telephone, indicate whether it is an internal or external number. A total of five Direct-dial telephones can be programmed on the system. Use ≠ and CHANGE to select the setting: Intrnl, Extrnl, or None. Intrnl/Extrnl# Enter the internal or external number that the system will automatically dial when someone enters the direct-dial digit. Use ≠, CHANGE, and the dialpad to enter the telephone number. The default number for the direct-dial telephone is 221, on the default three-digit DN system. Line selection If you assign an external number as a direct-dial telephone, you must indicate which line to use for the call. Use ‘, CHANGE, and the dialpad to select the line for the external number. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 411 Tips - There is just one direct-dial digit for the entire system. The Norstar system cannot verify that the number you assign as an external direct-dial telephone is valid. Check the number before assigning it, then call the direct-dial telephone after you’ve assigned it to test it. You cannot forward calls to any direct-dial telephone that is outside your Norstar system. For more information, refer to the Modular ICS 6.0 System Coordinator Guide. CAP assignment Installer password required This setting designates a telephone as a central answering position (CAP). The CAP must be an M7324 telephone, and may have one or two CAP modules attached. A maximum of five CAPs can be installed in a Norstar system. The CAP may be used to: • monitor the busy/not busy and Do Not Disturb status of Norstar telephones • answer external calls on up to 120 lines, and extend calls to other Norstar telephones • • send up to 30 messages to other Norstar telephones provide up to 96 extra memory buttons for the M7324 telephone P0992638 03 Modular ICS 6.0 Installer Guide 412 / System prgrming Use ≠, CHANGE and the dialpad to enter the internal number of the M7324 telephone to be designated a CAP. Tips - If CAP modules are attached to an M7324 telephone that has not been programmed as a CAP, then no CAP settings are assigned. If a CAP module is relocated with the M7324 telephone, the settings are retained. A station auxiliary power supply (SAPS) is required for M7324 telephones that have one or more CAP modules attached. Dialing Plan Installer password required The dialing plan acts as a system directive that determines how a number will be dialed out by the system. This feature works with enbloc dialing, and, therefore, is only used for PRI lines. The Dialing Plan has these features: • allows public or private routing for network calls • private routing allows the choice of either the uniform dialing plan (UDP) or a coordinated dialing plan (CDP) • allows enbloc dialing by buffering user-dialed digits until a complete DN has been dialed. Enbloc dialing is a requirement for PRI. • provides the ability to map user-dialed digits to a service type on a Call by Call basis • allows incoming calls to be routed according to the service type and the digits received DN lengths (enbloc dialing) The Private DN Length must be set to the number of digits users dial to reach other nodes in a private network. The Private DN Length parameter is used by the PRI trunk to Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 413 determine when a complete number has been dialed. The PSTN DN Length Table is used by the PRI trunk to determine when a complete PSTN DN has been dialed. Entries in the DN Length table consist of two fields: Prefix and DN Length. TIP - You do not need to use a Private DN Length if you are using the coordinated dialing plan, as the system identifier is part of the set DN. Defining dialing plans: At System prgrming/Dialing plan: 1. Press ≠. Private Network:None displays. 2. If you are defining a dialing table for a private network, press ≠. Refer to Private networks on page 413. If you are defining a dialing table for external (public) DNs for a network, press ‘. Refer to “Public networks” on page 415. Private networks Private network: None Choosing this setting turns off MICS functionality. 1. At Type:None, press ‘. Priv DN len:4 displays. 2. Press CHANGE to choose a new private DN length. (3-14) P0992638 03 Modular ICS 6.0 Installer Guide 414 / System prgrming Private network: CDP If your dialing plan needs to use steering codes to navigate to other networks, specify a coordinated dialing plan (CDP). 1. At Type:None, press CHANGE until CDP displays. 2. Press ‘. PrivNetID:1 displays. 3. Press CHANGE, and enter a new private network id. Note: If you are specifying a private network that has been created using SL-1 (MCDN) lines, the private network id is part of the set DN (for instance, system A might have DNs from 3201 to 3299, whereas system B might have a DN range starting with 2, such as 2201 to 2299). However, you must enter a number, so enter the number that appears first on the set DNs. This code is defined by the network coordinator and must be unique to each system. 4. Press ‘. Priv DN len:3 displays. 5. Press CHANGE to choose a new private DN length. (3-14). Note: The Private DN length must match the DN lengths being used by the other systems in the network. This is what enbloc dialing uses to determine when the complete number has been dialed. Private network: UDP If your dialing plan will be using Location codes to navigate to other systems, specify a uniform dialing plan (UDP). 1. At Type:None, press CHANGE until UDP displays. 2. Press ‘. PrivNetID:1 displays. 3. Press CHANGE, and enter a new private network id. 4. Press ‘. Loc code:None displays. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 415 5. Press CHANGE and use the dialpad to enter a location code. Note: This code must be unique to your system. 6. Press ‘. Priv DN len:3 displays. 7. Press CHANGE to choose a new private DN length. (3-14) Note: The Private DN length must match the DN lengths being used by the other systems in the network. This is what enbloc dialing uses to determine when the complete number has been dialed. Public networks When you identify public DNs on a network, use the Dialing Rules to define any prefixes that need to be dialed out. The public network refers to connections to the public switching network (PSTN). 1. At Public Network, press ≠. Pub DN lengths displays. 2. Press ‘. PrivNetID:1 displays. 3. Press ≠. Show prfix: displays. 4. Press ADD and enter a prefix. 5. Press OK to accept the prefix. 6. Repeat steps 4 and 5 until all the prefixes have been added. Tip - If you want to view the prefix list, at the Show Prfix: display, press ‘. To remove a prefix, find the prefix, then press REMOVE. P0992638 03 Modular ICS 6.0 Installer Guide 416 / System prgrming Dial Timeout Dial Timeout (interdigit timeout) specifies how long the ICS will wait between user-dialed digits. This value allows the ICS to determine when the user has stopped dialing. The value is programmed under System progrming, Dialing Plan. The user can also use the # key to tell the ICS that they are finished dialing. However, this is not usually required except for international calls where the number of digits dialed for country codes varies. With the display showing System Prgrming 1. Press ≠ then press ‘ until Dialing Plan displays. 2. Press ≠ then press ‘ until Dial timeout displays. 3. Press CHANGE to select a the timeout value (3, 4, 5, 6, 8, 10, 15) in seconds. Too small a timeout value forces the user to enter the digits very quickly one after the other. Too large a value causes the system to wait for a long time after the last digit is entered before the call is dialed out. For more information on non-PRI routing tables and destination codes, refer to Routing service on page 361. Access codes Installer password required Access codes are used by the system to direct calls to the correct lines and destinations. If the codes conflict, some of the features on the system will not work. The table of default settings can help you plan your access codes so there are no conflicts. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 417 Digits assigned by default to settings Digit Use Heading 0 direct-dial digit Access Codes 1 Park prefix Access Codes 2 the first digit of B1 DNs Startup 9 line pool A access code Access Codes Takes precedence over the External Line access code if there is a conflict. —— external line access code Access Codes —— destination code Routing Services Line pool codes Installer password required This setting allows you to assign a line pool access code for each of the 15 line pools (A to O). These codes are used to specify the line pool you want to use for making an outgoing external call. If your system is installed without expansion cards, the DN default is two digits. Therefore, B1 DNs will be from 21 to 52 and the B2 DNs are assigned from 53 to 84. The B2 DN range is 80 to 84. Therefore, the single digit 8 is not available for a line pool access code. Use ≠, CHANGE, the dialpad, and OK to program the access code. The default access code is 9 for Line Pool A, and None for Line Pool B-O. For ISDN-PRI, see Line Pools on page 436. P0992638 03 Modular ICS 6.0 Installer Guide 418 / System prgrming Tips - The code can be one to four digits in length. A line pool access code can be the same as an external line access code. In this case, the line pool access code takes priority over the external line access code, and a line from the line pool is selected. A line pool access code cannot conflict with: the Park prefix, the Direct-dial digit; the first digit of any Received number; the first digit of any DN (including the Auto DN or the DISA DN). To avoid a conflict, refer to the table of default settings in the description of External code. Park prefix Installer password required The Park prefix is the first digit of the call park retrieval code that must be entered to retrieve a parked call. If the Park prefix is set to None, calls cannot be parked. Press CHANGE to select the setting: 1 to 9, None, or 0. Tips - The Park prefix cannot be the same as: • the Direct-dial digit • the External Line access code • the first digit of a DN • the first digit of a line pool access code • the first digit of a destination code Other programmable settings may affect which numbers appear on the display during programming. Although the numbers 0 to 9 are valid Park prefix settings, some may have been already assigned elsewhere by default or by programming changes. To avoid a conflict, refer to the table of default settings in the description of External code. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 419 If DN length is changed, and the changed DNs conflict with the Park prefix, the setting changes to None. SWCA note: If you want to use system wide access (SWCA) keys on your system, you must specify a Park Prefix to turn on the feature. External code Installer password required External code allows you to assign the external line access code. This code is used to allow M7100, T7100 sets, and Analog Terminal Adapters (ATA2) to access external lines. Press CHANGE to select the setting: 0 to 9, or None. Tips - The external line access code cannot conflict with: • the Park prefix • the direct-dial digit • the first digit of a line pool access code • the first digit of a DN • the first digit of a destination code. If DN length is changed, and the changed DNs conflict with the Park prefix, the setting changes to None. Direct-dial # Installer password required Direct-dial digit allows you to dial a single system-wide digit to call a specific telephone, called a direct-dial telephone. P0992638 03 Modular ICS 6.0 Installer Guide 420 / System prgrming Press CHANGE to select the setting: 1 to 9, None, or 0. Tips - Another direct-dial telephone, an extra-dial telephone, can be assigned for each schedule in Services programming. The direct-dial digit cannot be the same as the first digit of: • a DN • a line pool access code • the external line access code • the Call Park prefix • the first digit of a destination code If DN length is changed, and the changed DNs conflict with the Park prefix, the setting changes to None. Auto DN Installer password required For calls answered without DISA, no password is required to access the Norstar system. The Class of Service (COS) that applies to the call is determined by the COS for the trunk on which the user is calling. 1. Use CHANGE and the dialpad to enter the digits to be received from the auto-answer trunk. 2. Press CLR to set the Auto DN back to None. Tips - The length of the Auto DN is the same as the Rec'd # length specified in System prgming.The Auto DN is cleared if the Received number length is changed. The Auto DN cannot be the same as a line pool access code or a destination code. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 421 DISA DN Installer password required For calls answered with DISA, the system presents a stuttered dial tone to prompt a caller to enter a valid password. The Class of Service (COS) that applies to the call is determined by this COS password. Once a remote user is on the Norstar system, the DISA DN can be used to change the existing Class of Service. This gives you greater flexibility when you create access privileges. For example, you may want to have a shared DN for remote access and separate COS passwords with different dialing out privileges for individuals. Use CHANGE and the dialpad to enter the digits to be received from the auto-answer trunk. Press CLR to set the DISA DN to None. Tips - The length of the DISA DN is the same as the Rec'd # length specified in System prgming. The DISA DN is cleared if the Received number length is changed. The DISA DN cannot be the same as a line pool access code or a destination code. PrivAccCode Installer password required If you have created a Private or Tandem network, you need to provide a specific code to access the network links. 1. Press Change and use the keypad to enter a code. 2. Press OK to save the code. This code must not conflict with any other access code or call code within the system. Assign this code as the destination code for the private line or line pool that connects to the next node in the network. P0992638 03 Modular ICS 6.0 Installer Guide 422 / System prgrming Carrier Codes Installer password required If you are routing calls with different carriers as you change schedules, you need to be able to define the access codes for each carrier you use. A multi-digit Carrier Access Code (CAC) contains an Equal Access Identifier Code (EAIC) followed by a Carrier Identification Code (CIC). The CIC identifies the carrier to be used to handle the call. The Carrier Access Code table stores the CAC digit pattern that you define for your region. In most cases it is not necessary to change the default values. The capability is there to modify overall patterns, if required. • • • • you can define up to five entries two entries will be pre-defined in North America, but you can remove these defaults each entry consists of an EAIC prefix (one to six digits) and a CIC length (one digit, 1 - 9) each entry is identified by the prefix digits themselves This code becomes part of the External Number field in Route programming that will be used to access the carrier. Refer to Adding a long distance carrier access code on page 375. 1. From the Access code menu, press ‘ until you reach Carrier Codes. 2. Press ≠. Prfx:10 appears. 3. Add or Remove prefixes, as you require. 4. Press ≠. ID length:3 appears. 5. Change the length of the prefix, as you require. This code must not conflict with any other access code or call code within the system. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 423 Remote access Remote access packages allow you to control the remote use of Norstar line pools. Create a remote access package by defining which of your system line pools will be able accessible. You then assign the package to individual lines (using Rem line access), and to a particular Class of Service password (Remote pkg in COS passwords). Rem access pkgs Use ≠ and the dialpad to select the remote access package you want to program. LinePool access Press CHANGE to select the line pool access setting for each pool: N (No) or Y (Yes). Remote page Press CHANGE to select the remote paging setting for each pool: N (No) or Y (Yes). Rem line access Enter the number of the line which will be accessible by remote users. L001 Rem pkg Press CHANGE and enter the number of the remote access package remote users accessing the line will be able to use. P0992638 03 Modular ICS 6.0 Installer Guide 424 / System prgrming Remote access packages defaults Parameter Package 00 Square PBX Hybrid Centrex DID Prohibits remote access to line pools, Page, remote monitoring and administration. Cannot be changed. Package 01 Line pool access Y for Pool A N for Pools B to O and PRI-A and PRI-B Packages 02 - 15 Line pool access N for Pools A to O and PRI-A and PRI-B Tips - You can use COPY and the dialpad to copy settings from one remote package to another. The line pool access display shows an alphabetic line pool identifier, followed by a numeric line pool access code in brackets, for example, PoolA (9):N. If no access code has been identified, there is nothing between the brackets. For example PoolA ( ):N. The line pool access code can be programmed under Terminals&Sets. Remote package 00 is the default setting and cannot be changed. You can define up to 15 remote access packages (01 to 15). Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 425 Changing Companion DN type Installer password required This Companion setting is applicable for MICS-XC 6.0 systems. On startup, the DN default ranges are: • desk sets: 221-605 • portable sets (Companion): 637-666 • ISDN devices: 667-696 BRI S-loops may have more than one DN associated to each loop. Note that the DN range 637 to 696 can be used by either portable telephones or ISDN S-loops. • You can assign all 60 of the DNs to portable telephones and none to S-loops. • You can assign up to 30 DNs to S-loops, leaving 30 for portable telephones. Within these two limits you can choose a combination of ISDN and portable telephone DNs. If you try to assign more than 30 ISDN DNs, Max 30 ISDN DNs will appear. Before you change a registered portable telephone DN to an ISDN DN, you must first deregister the number. Refer to Modular ICS Companion Installer Guide. Tips - When you change an S-loop DN to a portable ²ßâ telephone DN, service could be disrupted on one of the Sloops. If you want to change the DN type while people are ), using the Norstar system, use the Page feature ( to announce that calls may be disconnected. P0992638 03 Modular ICS 6.0 Installer Guide 426 / System prgrming 1. Press CHANGE to select the DN type setting: ISDN or Portable. 2. Press STATE to show whether the number is: Assigned, Registered, Available, Pending, or In use by system (currently being used by an ISDN device). If an ISDN DN is being changed, the display may show Disrupt service? Press No to leave the value as ISDN, or Yes to remove the ISDN DN from use by the system. Note: If you change an ISDN DN that has a device already assigned, the device will fail. To fix this issue: return the DN to ISDN and unplug and replug the device. For this reason, changing DNs should only be done when the system is not busy. Rec’d # length Installer password required The Received number length setting allows you to change the number of digits received on auto-answer trunks. These digits are used to identify target lines, Auto DNs, and DISA DNs. Press CHANGE to select the setting: 1, 2, 3, 4, 5, 6, or 7. Then, press ‘ to make the change. Tips - The target line number (for example, line 052) and the Received number for the target line (for example, Rec'd #: 123 for line 052) are two different numbers. Tips - The Received number length may be the same as the system DN length. However, network or central office constraints may require you to set it to some other value. Changing the Received number length causes all programmed received digits to be cleared. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 427 DN length Installer password required This feature allows you to change the number of digits for all DNs. The maximum length is seven. The default, and minimum length, is 3. 1. Press CHANGE to select the setting: 3, 4, 5, 6, or 7. 2. Press ‘ to save the new DN length. The display shows Drop data calls?. 3. Press YES to save the new DN length. NO restores the original value. Tips - A DN length change, if required, should be the first programming change on a newly-installed Norstar system. Each increase in length places the digit 2 in front of any existing DN. For example, if DN 234 was increased to a length of 4, the new DN would be 2234. If the DN length is changed so that a conflict is created with the Park prefix, external line access code, direct-dial digit, or any line pool access code, the setting for the prefix or code is changed to None, and the corresponding feature is disabled. P0992638 03 Modular ICS 6.0 Installer Guide 428 / System prgrming Do not change DN length immediately after a system startup. You must wait for at least two minutes after a system startup before you change the DN length. Data devices which use the B2 channel drop calls when the DN length is changed. Norstar telephones and Business Series Terminals T7100, T7208, and T7316 retain their calls because they only use the B1 channel. The DN length change is completed within two minutes, depending on the size of the installed Norstar system. System response may briefly slow down during this time. You cannot re-enter programming during this time. If you enter the programming access code, the message In use: SYSTEM appears on the display. Nat’nl length (profile 2, only) Installer password required This feature allows you to change the number of digits that the system will expect to see for a national telephone number. 1. Press CHANGE to select the setting: (default is 10). 2. Press YES to save the new DN length. Make/Break (profile 2, only) Installer password required This feature allows you to change the ratio of your system. 1. Press CHANGE to select the setting to either 40/60 or 30/70. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 429 BusName Norstar will display the name of the calling party when it is provided both Private or Public ISDN PRI and BRI interfaces. The displayed name may include information such as the Receiving Calling Name, Receiving Redirected Name, and/or Receiving Connected Name. The outgoing name is the business name concatenated with the set name. Tip - The outgoing name is not supported on BRI. Refer to Feature assignment (CLID alignment) on page 330. Network Name Display is an optional feature that is available based on the interface to which you are subscribed. Network name display supported by protocol Interface Feature NI PRI Receiving Calling Name Supported Receiving Redirected Name Supported Receiving Connected Name Sending Calling Party Name Sending Connected Name Supported DMS Custom PRI Supported NI BRI SL-1 Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Receiving and Sending Calling Party Name Network name display allows the name of an incoming PRI/ BRI call to be displayed on the Norstar set receiving the call. • Calling Party Name with status of PRIVATE may be displayed on the Called Party set as Private name. • If the incoming Calling Name is defined by the CO as a private name, then Private name appears on the answering set. P0992638 03 Modular ICS 6.0 Installer Guide 430 / System prgrming • If the Calling Party Name is unavailable it may be displayed on the Called Party set as Unknown name. • The system supports sending the calling party name, which is the Business Name and Set Name concatenated together, on calls originated by the Norstar system. For information on programming your Feature assignment, see Feature assignment (CLID alignment) on page 330. The Set Name will only be sent if the OLI for the Set is configured. See OLI # on page 315. Receiving and Sending Connected Name Outgoing calls record the Connected Name on outgoing calls. The Connected Name is stored and displayed on the Norstar set. In order for this to work you need to set the Called ID to Yes. See Called ID on page 332. The system also supports sending the Connected Name, which is the Business and Set Name concatenated together, with incoming calls. If the call is answered by a hunt group, the hunt group name is used instead of the set name. The Connected Name is a transient display that appears for about three seconds. Network Name Display interactions Calling and Connected Name information (if available) is passed between trunks with Selective Line Redirection (SLR). Only Calling Name information is passed between trunks in cases where Direct System Inward Access (DISA) has resulted in tandeming of trunks. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 431 Programming Network Name Display The Business Name and the Set Name make up the information that is used for the outgoing Calling name or connected name. Calling/connected name is only sent once the Business Name is programmed. To program the Business Name start with the display showing System prgming. 1. Press ≠.The display shows Hunt groups. 2. Press ‘ until the display shows BusName:. 3. Press CHANGE and use the keypad to enter a Business Name. You can enter a maximum of eight letters. It is recommended that you use a blank space for the last character to act as a separator between the Business name and Set name. To program the Set Name start with the display showing Terminals & Sets. 1. Press ≠ and enter the set number of the telephone you would like to program. 2. Press ≠. The display shows Line access. 3. Press ‘ until the display shows Name:. 4. Press CHANGE and use the keypad to enter a Set Name. You can enter a maximum of seven letters. 5. Other areas that must also be programmed include: • the OLI number, see OLI # on page 315 • under Telco features the Call ID must be set to yes, see Called ID on page 332 P0992638 03 Modular ICS 6.0 Installer Guide 432 / System prgrming Outgoing Name and Number Blocking ²¡Úá When activated, blocks the outgoing name and number on a per call basis. When this feature is used, the call is flagged to the CO so that the name and number will not be presented to the person being called. On analog and BRI trunks, a call blocking digit sequence is sent to the CO before sending the dialout digits. You can change this digit in a Norstar programming session and set it to the digit sequence recognized by the local CO for name and number blocking. This programming is done in the main program heading Telco Features. To program the Name and Number blocking digit, start with the display showing Telco features. Note: Step 1 through 3 are only for analog and BRI trunks. 1. Press ≠. The display shows VMsg ctr tel#s. 2. Press ‘ until the display shows ONN Blocking:. 3. Press ≠. The display shows Tone:None. You can choose F78, (0-9), *, #. 4. Press CHANGE to enter a new tone dialing Name and Number blocking digit sequence. 5. Press ‘. The display shows Pulse:None. You can choose F78, (0-9), *, #. 6. Press CHANGE to enter a new pulse dialing Name and Number blocking digit sequence. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 433 Call by Call service selection for PRI Installer password required Call by Call service selection allows a user to access services or private facilities over a PRI line without the need for dedicated facilities. The different services represent different types of access to the network. Various services are available depending on the chosen protocol. The list below identifies the supported services Call by Call service selection is supported for the following protocols: • National ISDN 2 (NI-2) • DMS-100 custom • DMS-250 (MCI, Sprint, Generic) • AT&T 4ESS custom The following Call by Call Services are supported: Public Public calls connect Norstar and a Central Office (CO). Both incoming (DID) and outgoing (DOD) calls are supported. Dialed digits conform to the standard North American dialing plan (E.164 standard). Foreign Exchange (FX) Foreign exchange service connects a Norstar site to a remote central office (CO). This provides the equivalent of local service at the remote location. Tie Tie lines are private incoming and outgoing lines that connect Private Branch Exchanges (PBXs) such as Norstar. P0992638 03 Modular ICS 6.0 Installer Guide 434 / System prgrming OUTWATS (Outward Wide Area Telecommunications) This outgoing call service allows a Norstar user to call telephones in a specific geographical area referred to as a zone or band. Typically a flat monthly fee is charged for this service. INWATS (Inward Wide Area Telecommunications) This long distance service allows a Norstar user to receive calls originating from specified areas without charge to the caller. A toll-free number is assigned to permit reverse billing. International INWATS An international long distance service that allows a Norstar user to receive international calls originating from specified areas without charge to the caller. A toll-free number is assigned to permit reverse billing. Switched Digital This service provides premises-to-premises voice and data transport with call management and monitoring features. Nine Hundred This service is commonly referred to as fixed charge dialing. Private Modular ICS 6.0 Installer Guide Private incoming and outgoing calls connect Norstar to a virtual private network. Dialed digits may conform to the standard North American dialing plan (E.164 standard) or the dialed digits may use a private dialing plan. P0992638 03 System prgrming / 435 Norstar supported Call by Call Services by protocol Norstar Servicea NI-2 f DMS-100 (custom) DMS-250 (MCI, Sprint, Generic) AT&T 4ESS FX FX FXb Tiec Tie Tie Tie SDN (software defined network) INWATS INWATS INWATS Eight Hundred Toll Free MEGACOM International INWATS Same as INWATS Same as INWATS Same as INWATS International Toll Free Service OUTWATS IntraLATA OUTWATS OUTWATS with bands InterLATA OUTWATS OUTWATS PRISM MEGACOM DMS Privatee VNET (virtual network) Private Switched Digital ACCUNETd Nine Hundred Nine Hundred Public Public Public MultiQuest Public a. A shaded box indicates that the protocol does not support the service. b. DMS-250 Sprint and UCS support incoming FX only (i.e. Network-toNorstar). DMS-250 MCI does not support FX. c. NI-2 allows two Tie operating modes: senderized and cut-through. Norstar will only support senderized mode. d. Rates greater than 64 kbps will not be supported. e. Bell Canada VNET. f. Not all service types may be supported by a switch type. For information, contact your service provider. Programming Call by Call on PRI requires you to program various areas of the Norstar system: å under Line access, assign the line pool å under Services, in routing services section, assign which pool to use for routing and which service type service id, if required P0992638 03 Modular ICS 6.0 Installer Guide 436 / System prgrming å under System programming, specify the minimum and maximum values for the pools å under Hardware choose PRI card and select the protocol Line Pools All lines in a PRI interface are in the same PRI line pool. This pool cannot contain any non-PRI lines. There is one PRI pool available for each PRI interface on the CSU. Depending on the order that the cards are configured as PRI, Pool PRI-A represents lines 1 to 30, and Pool PRI-B represents lines 31 to 60. If both PRIs are connected to the same service provider and use the same protocol, lines 1 to 30 and 31 to 60 can be put in the same pool. There are four PRI pools available for profile 1 and 4 systems, PRI-A, PRI-B, PRI-C, PRI-D because these profiles support the off-core DTI module. Programming Call by Call service selection Programming the Norstar system for Call by Call Service Selection with a PRI interface requires • provisioning a PRI card if a PRI card is not already a part of the system, on page 456 • selecting a protocol, on page 456 • programming incoming call routing, on page 458 • programming routes that use the PRI pools (under Services), see Routing service on page 361 Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 437 PRI Call by Call Limits PRI pool limits for Call by Call services allows you to configure limits for service types without interacting with the CO. This feature sets the minimum and maximum number of incoming and outgoing calls per service type for the PRI pool. The number of active calls will be tracked so that whenever a call is being set up, a check will be made to determine if it will be allowed. Calls will not be allowed if they exceed the maximum value for that service type or if they will use lines needed to maintain the minimum value of other service types. The summation of the minimum values for incoming or outgoing PRI services cannot exceed the total number of lines in the PRI pool. The maximum value for an incoming or outgoing PRI service cannot exceed the total number of lines in the PRI pool. Programming Call by Call Limits With the card set to PRI and the display showing System prgming. 1. Press ≠.The display shows Hunt groups. 2. Press ‘ until the display shows CbC limits. 3. Press ≠.The display shows the first pool (PRI-A or PRI-B) that supports CbC routing. Press NEXT to show the other pool, if it is available. 4. Press ≠.The display shows Service:. The service that is displayed depends upon the protocol. Press NEXT to select a different service. 5. Press ≠. If it applies, the display shows Min incoming:2. Press CHANGE to enter a different number. P0992638 03 Modular ICS 6.0 Installer Guide 438 / System prgrming 6. Press ‘. If it applies, the display shows Max incoming:23. Press CHANGE to enter a different number. 7. Press ‘. The display shows Min outgoing:4. Press CHANGE to enter a different number. 8. Press ‘. The display shows Max outgoing:23. Press CHANGE to enter a different number. Release Reasons This feature is useful for diagnostic purposes. It shows the reason why an ISDN call has been released. The Release Reason can be displayed as Simple or Detailed text. When the default None is selected, no release reasons appears on the set. Release Reasons can be programmed under System prgrming. With the display showing System prgming. 1. Press ‘ until the display shows Release reasons. 2. Press ≠. The display shows Text: None. 3. Select the text to be displayed as Simple or Detailed. Note: If you selected Simple text, press ‘ for Cause code. The Cause code is for diagnostics. Make sure it is set to N. Mk/BR: 40/60 (profile 2 only) This heading sets the make-break ratio for the system. 1. Press ‘ until the display shows Mk/BR. 2. Press CHANGE and select either 40/60 or 30/70. Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 439 Programming Hospitality Services The Hospitality heading accesses the settings for the room and alarm information. With the display showing System prgming press ‘ until the display shows Hospitality. Room/desk information Use this setting to assign set DNs to a specific room. 1. At the Hospitality heading, press ≠. Room/desk info displays. 2. Press ≠. Show set: displays. 3. Enter a room set number or press LIST and press ‘ until you find the DN of the set you want to assign to a room. 4. Press ≠. Room #:None displays. 5. Press CHANGE and enter the room number, then press OK to accept the change. 6. Repeat step 6 for all the sets you want to assign. 7. Press ‘. Adm pwd req’d:Y displays 8. Press CHANGE and choose Y or N, depending on your security requirements. P0992638 03 Modular ICS 6.0 Installer Guide 440 / System prgrming Call restrns You can set up call restrictions based on room occupancy states. This setting affects the Room occupancy feature. 1. At the Hospitality heading, press ≠ twice. Call restrns displays. 2. Press ≠. Vacant:00 displays. 3. Press CHANGE and enter the filter that defines the restrictions for your hospitality system. Refer to Filters on page 322 4. Repeat steps 2 and 3 for the other room occupancy states. The table below shows an example of a call restrictions setup. Room Occupancy Filter Description Vacant 11 no calls allowed except 911 Basic 11 no calls allowed except 911 and internal extensions Mid 12 no calls allowed except 911, 1800, 188 and internal extensions Full 13 no call restrictions Setting Service times You can set the time when occupied rooms change from Service done to Service required. This setting affects the Room condition feature. 1. At the Hospitality heading, press ≠ until Service time displays. 2. Press ≠. Hour: 00 displays. 3. Press CHANGE and enter the hour (00 to 23). Modular ICS 6.0 Installer Guide P0992638 03 System prgrming / 441 If the number is less than 13, the display shows AM. Press CHANGE to select PM, if required. Press OK to accept. 4. Press ≠. Minutes: 00 displays. 5. Press CHANGE and enter the minutes (00 to 59). Configuring alarms and expired alarms settings Use this feature to create the alarm settings that will govern the alarm features for both the administrative and room sets. 1. At the Hospitality heading, press ≠ until Alarm displays. 2. Press ≠. Attn attempts:3 displays. 3. Press CHANGE until you find the number you want (1-5). 4. Press ‘. Retry intrvl:4 displays. 5. Press CHANGE until you find the number you want (2, 4, 6, or 8). 6. Press ‘. Attn duration: 15 displays. 7. Press CHANGE until you find the number of seconds you want (10, 15, 20, 30, 40, 50). 8. Press ‘. Time format:12 hr displays. 9. Press CHANGE to choose either 12hr or 24hr. 10. Press ‘. Expired alarms displays. 11. Press ≠. Notify set:None displays. 12. Press CHANGE to enter a set DN to be notified. 13. Press ‘. Use tone: N displays. 14. Press CHANGE to choose either Y (yes) or N (no). P0992638 03 Modular ICS 6.0 Installer Guide 442 / Network Services Network Services The headings that appear under Network Services, depends on which profile the system is running. Profiles 2 allows ETSI line connections, therefore, systems running this profile may have access to the two ETSI features. The service provided on the line by your service provider determines if these features are available. Profiles 1, 2, and 4 support MCDN over PRI SL-1 lines. ETSI: Network diversion and MCID (profile 2 only) If you are using Profile 2 for your system, and your service provider supports the features, you can configure your ETSI PRI lines to allow network diversion and/or MCID recording. To program these features: 1. With the display showing System prgming press ‘ until the display shows Network Services. 2. Press ≠. ETSI displays. 3. Press ≠. Netwrk Redirection displays. 4. Press CHANGE to choose either Y (yes) or N (no). 5. Press ‘. The display shows MCID. 6. Press CHANGE to choose either Y (yes) or N (no). Modular ICS 6.0 Installer Guide P0992638 03 Network Services / 443 Network Call Diversion Norstar Network Call Diversion (NCD) is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). NCD redirects calls using the same line on which they arrive. Call forward is efficient since there is no need for additional outside lines. Forwarding calls externally from an extension requires the user to enter either a Destination Code or Line Pool Access Code, and the number to which calls will be forwarded. Examples of NCD include: • redirecting all calls from an extension to a mobile phone • forwarding calls to an external destination (rather than to voicemail), when an extension is busy or the user is unavailable. Feature description NCD is available only over ETSI ISDN lines. It can be invoked when calls are presented to Norstar/BST extensions over ISDN lines. The user must program the selected extension. NCD is integrated with the following existing Norstar Call Forward features: • P0992638 03 ²Ý ²¡Ý Call Forward Unconditional (CFU)—implemented on Norstar Call Forward All Calls (CFAC) , and Selective Line Redirection (SLR) , also referred to as Line Redirection. This is programmable by the user. Modular ICS 6.0 Installer Guide 444 / Network Services • Call Forward on Busy (CFB)—implemented on Norstar Call Forward Busy. • Call Forward on No Response (CFNR)—implemented on Norstar Call Forward No Answer. Programming and restrictions NCD features are accessed through existing Norstar features. Extensions requiring redirection must be programmed individually to either CFAC or SLR. CFB or CFNA must be set during programming. Allow redirect must be set to Yes for each extension, in Terminals&Extns/Capabilities. Note: Any other programming applied to specific lines and extensions take precedence, for example Restrictions(extns) under Terminals&Extns. NCD is used as long as the affected lines are ETSI ISDN, and the affected DID lines are accessible via ISDN lines. Incoming calls are diverted back to the ISDN. If NCD fails due to network errors, ECF is invoked. If ECF cannot be executed, the incoming call is routed to the prime extension for the line. ATTENTION! If a line is configured to appear on several extensions with redirection programmed, predicting which extension will divert the call is not possible. This should be considered during system configuration. An extension with CFB, CFNA and CFAC programmed will give priority to CFAC for diversion. Modular ICS 6.0 Installer Guide P0992638 03 Network Services / 445 Malicious call identification (MCID) ²¡áà The MCID feature allows the user to press to have call information recorded on the central office system for an incoming call on a specific line (ETSI PRI lines, only). The user must invoke the feature code either during the active call or within 30 seconds (time varies on different networks) after the caller hangs up. The feature will not work once the called party hangs up. Note: This feature must be allowed in network programming for your PRI lines from your service provider. The following information registers on the network: • called party number • calling party number • local time and date of the invocation in the network serving the called user • service provider option: calling party subaddress, if provided by calling user) MCDN services (profiles 1, 2, 4) If your system is part of a private network using PRI SL-1 lines, you can determine the MCDN features that will be allowed by your system. These settings are described in detail in the networking section of this book. Refer to MCDN trunk call features on page 133. • • • P0992638 03 TRO: Trunk Route Optimization ICCL: ISDN Call Connection Limitation TAT: Trunk Anti-Tromboning Modular ICS 6.0 Installer Guide 446 / Network Services To program these features: 1. With the display showing System prgming press ‘ until the display shows NetworkServices. 2. Press ≠. ETSI displays. 3. Press ‘. MCDN displays. 4. Press ≠. NetwkICCL displays. 5. Press CHANGE to choose either Y (yes) or N (no). Default is No. 6. Press ‘. TRO displays. 7. Press CHANGE to choose either Y (yes) or N (no). Default is No. 8. Press ‘. TAT displays. 9. Press CHANGE to choose either Y (yes) or N (no). Default is No. Note: TRO and TAT cannot both be set to Y, as TAT will not work if TRO is active. Note: If you set NetwkICCL to yes, check the Max transits settings under hardware to confirm the threshold at which you want the system to release the call rather than to continue cycling. Refer to “Max transits” on page 465. Modular ICS 6.0 Installer Guide P0992638 03 Telco features / 447 Telco features Currently the two features accessed under this heading are the settings for the voice mail connections for your system, and how to set up outgoing name and number blocking (ONN). With the display showing System prgming press ‘ until the display shows Telco features. VMsg ctr tel#s If you subscribe to a voice message service outside of your local system, you can access it through your Norstar system. This includes centralized voice mail that is installed on another system within the private network that your system is connected to. Refer to Central voice mail and Auto Attendant with Norstar on page 146. This setting specifies the external telephone numbers that are dialed by the Message feature to retrieve voice messages. 1. At the Telco Features prompt, press ≠. Vmsg ctr tel# displays. 2. Press ≠. VMsg center 1 displays. 3. Press ≠. Use: Line displays. 4. Press CHANGE to select either Line or Routing tbl. Tip - If you choose Routing tbl, you must ensure that this number contains the routing code, and that the number is entered in the routing table and routed to the correct line pool. 5. Press ‘. Tel#: No number displays. P0992638 03 Modular ICS 6.0 Installer Guide 448 / Telco features 6. Press CHANGE and enter the telephone number for the voice message system. 7. Press – to move up a level. 8. Press ‘ to move to the next Voice message center. 9. Repeat steps 2 to 6 for however many voice message centers you want to enter. Tips - A telephone does not show that external voice messages are waiting unless Extl VMsg set is set to Y (Yes). The setting is in CLASS assignment under Terminals&Sets. You can program up to five voice message center numbers, but most systems require only one. Outgoing Name and Number Blocking Outgoing Name and Number blocking blocks the outgoing name and number on a per call basis when the user presses ²¡Úá ONN blocking is cancelled with ²£¡Úá When this feature is used, the call is flagged to the CO so that the name and number will not be presented to the person being called. Refer to Outgoing Name and Number Blocking on page 432 for more information. 1. At the Telco Features prompt, press ≠. ONN blocking displays. Modular ICS 6.0 Installer Guide P0992638 03 Telco features / 449 Programming the analog vertical service code (VSC) 1. Press ≠. Analog VSC displays. 2. Press ≠. Tone:None displays. 3. Press CHANGE to enter a new tone dialing Name and Number blocking VSC. ²à¡ The VSC for tone trunks can include a maximum of 10 digits consisting of the CO Pause ( ), and digits 0-9, *, and #. 4. Press ‘. Pulse:None displays. 5. Press CHANGE to enter a new pulse dialing Name and Number blocking VSC. The VSC for pulse trunks can include a maximum of 10 digits consisting of the digits 0-9. Pulse trunks do not support , * or #. The * is represented by 11 (two consecutive ones). ²à¡ Programming the BRI VSC 1. Press ≠ until BRI USC displays. 2. Press ≠. Code:None displays. 3. Press CHANGE and enter a new BRI name and number blocking VSC. This entry can be up to 10 digits, consisting of CO Pause ( ), digits 0-9, *, or #. ²à¡ P0992638 03 Modular ICS 6.0 Installer Guide 450 / Telco features Setting up the modules for ONN blocking To utilize ONN blocking, the CO is alerted by two methods, the Vertical Service Code (VSC) or suppression bit method. Each method depends on the type of trunk involved in placing the outgoing call. Analog trunks use a dialing digit sequence called VSC. Most COs use the suppression bit method for ONN. You will need to use the VSC ONN if your CO does not support the suppression bit method. The VSC differs from region to region and must be programmed. • Analog trunks with both tone and pulse dialing trunks can have separate VSCs. • BRI trunks support one VSC. • PRI trunks do not utilize the VSC. The second method used to alert the CO is by a suppression bit packaged within the call setup message. BRI trunks can use either method. Note: PRI trunks only support the suppression bit method of signalling the CO to block the outgoing Name and Number to the calling party, therefore, no additional programming is required. When you program ONN blocking on a BRI module, you must indicate which method the BRI trunk will use. The module loop setting supports two ONN states. You must program the BRI loop to match the method supported by your service provider. • If SrvcCode is programmed, then the VSC programmed under Telco Features is used. • If SuprsBit is programmed, then the suppression bit will be packaged in the call setup message. Modular ICS 6.0 Installer Guide P0992638 03 Telco features / 451 Program ONN blocking BRI loop state The display shows the loops found on the BRI card. 1. Press ‘ to display the settings for individual loops on a BRI card. 2. At the Loops display, press next to display the first loop number. 3. Press ≠. Type:T displays. 4. Press ‘ until ONNblk:SuprsBit displays. 5. Press CHANGE to toggle the BRI loop state setting from SuperBit to SrvcCode. 6. Repeat steps 1 to 4 to program ONN blocking BRI loop state for other loops, as required. ONN call blocking notes: • Set, line and set/line restrictions have no effect on digits programmed within the ONN feature code. • Call back from the CO is disallowed with this feature. P0992638 03 Modular ICS 6.0 Installer Guide 452 / Software keys Software keys Some of the MICS system features require special pass codes, called software keys, to make the feature work. This section describes each of these options. To obtain the required Software key, call the Integrated Voice Response (IVR) Center at: 1-800-4NORTEL (667835), then use Express Routing Code 1599. ISDN-PRI A software key is required so that you can configure a DTI card as a PRI card. MCDN To create a private network using MCDN or tandem linking, you need a PRI key and a key specific to MCDN. Companion (MICS-XC only) Software keys are used to activate Companion components on systems running the MICS-XC 6.0 software. See the Modular ICS Companion Installer Guide for more information. You will need to provide the following information: • • • • the System ID of the Norstar ICS the authorization number printed on the Bandwidth Allocation License Instruction Sheet the number of Directory numbers (DNs) configured in the system the number of lines configured in the system Modular ICS 6.0 Installer Guide P0992638 03 Software keys / 453 Re-entering software keys. Should the system be powered down for 72 hours or more, you will need to obtain and enter new software keys. System Identification Number ²¥¥êçêéë ²¥¥àáàÝÜ Obtain the System ID (SysID) by pressing , or on any system set. This information is also available by accessing Software keys in an Installer programming session: 1. Press ≠ The display reads SysID: followed by the unique System Identification Number. ¨ 2. Press ‘ to continue in Software keys or to exit. 3. Record the SysID in the Modular ICS Programming Record. Call the Nortel Customer Response Center 1. Call the number given in the description of the software key you need. 2. Follow the voice prompts. 3. You will be given three separate numeric strings that contain eight digits each. 4. Record the Password keys in the Modular ICS Programming Record. P0992638 03 Modular ICS 6.0 Installer Guide 454 / Software keys Entering the software keys Keys are entered by accessing Software keys in a programming session. 1. Press ≠. The display reads SysID:. 2. Press ‘. The display reads Password keys. 3. Press ≠. The display reads Key 1:_. 4. Enter the eight-digit password number for Key 1. Use BKSP to make corrections. The display reads Key 2:_. 5. Enter the eight-digit password number for Key 2. 6. Proceed as above until you have finished entering Key 3. The display reads Entry successful. ¨ 7. Press – until the display reads Software keys or press to exit. Note: If the entry is unsuccessful, the display shows Invalid password. If this happens, re-enter the code or call Nortel Customer Response Center at 1-800-4-NORTEL (667835) for assistance. Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 455 Hardware Hardware is where you view and change settings for cartridges installed in the ICS, Trunk Modules, Station Modules, and Data Modules. Show module Installer password required The Show module setting automatically displays the modules connected to the system. Press ‘ to select the setting: KSU, Mod 03, Mod 04, Mod 05, Mod 06, Mod 07, Mod 08. Note: MICS-XC has 14 modules. Cards on KSU Installer password required The Cards on KSU setting allows you to specify the type of Trunk Cartridges in the ICS. Press ‘ to select the setting: T1, PRI, BRI-U4, BRIU2, BRI-ST, E&M, DID, or Loop. Note: KSU is also known as the Integrated Communication System (ICS). • Loop is the default setting used for Loop Start and Call Information (CI) Trunk Cartridges. • Select the T1 or PRI setting for DTIs cards. Tips - You cannot change this setting unless you first disable the Trunk Cartridge using Module status in Maintenance. Remember to enable the Trunk Cartridge once you have completed programming. See Module status on page 495 for details. The Trunk Cartridge slots in the ICS are numbered from right to left. P0992638 03 Modular ICS 6.0 Installer Guide 456 / Hardware Once you specify the type of Trunk Cartridge in the ICS slot, press ≠ to display the range of line numbers for the lines on the Trunk Cartridge. Provisioning the DTI card for PRI The Cards on KSU setting allows you to specify the type of Trunk Cards in the ICS. Note: Remember, you require a software password to activate PRI on your system. Start with the display showing Hardware. 1. Press ≠. The display shows Show module. 2. Press ‘. The display shows Cards on KSU. 3. Press ≠. The display shows Cd1-KSU: 4. Press CHANGE to view the different cards: T1, PRI, BRI-U4, BRI-U2, BRI-ST or Loop. 5. Select PRI. The display shows Clear line data. 6. Select Y (Yes) to confirm your selection. For more information on provisioning cards see Hardware on page 455. Selecting a protocol Now that the DTI card has been provisioned as PRI (or is already part of the system) you can select a protocol. With the display showing PRI 1. Press ≠. 2. Press ‘ until the display shows Protocol:. Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 457 3. Press CHANGE to select a different protocol from the table that follows: Protocol Type NI-2, DMS100, DMS250, AT&T4ESS Public SL-1 Private Note: This will not display unless you have entered the MCDN software code. If you selected the NI-2 protocol, and you are using callby-call services, you must specify how Norstar should handle the NSF (Network Specific Facilities) information element as follows: • Press ≠. • Press ‘ until the display shows the default protocol NSF EXT: None. • Press CHANGE to select another setting based on your switch type, as shown in the following table: Central Office NSF Extension Setting DMS100 None Siemens ESWD, Lucent 5ESS WATS GTD5, DMS10 ALL The Network Specific Facilities (NSF) information element is used to request a particular service from the network. • When you select NONE, the NSF extension bit is not set for any service. • When you select WATS, the NSF extension bit is set for unbanded OUTWATS calls. • When you select ALL, the NSF extension is always set for all CbC services. 4. Press ‘. If the display shows Clear Routes, press Y (yes) to confirm your selection. P0992638 03 Modular ICS 6.0 Installer Guide 458 / Hardware BchanSeq B-channel sequence allows you to select either ascending or descending. You need to choose the opposite setting of your service provider. However, if all lines for two DTI cards (configured as PRI) are in the same PRI pool, then both cards must be set to use the descending B-channel sequence mode. As a result, the service provider must use ascending mode Press CHANGE to select either ascending or descending. Call-by-call routing By default, incoming calls are routed based on the Called Party Number. You program the received number length to include however many digits your system requires. This many digits from the end of the called party number are then used as Received Digits to find a target line. For example, the incoming calling party number is 800-555-1234. The received digit number length is 4. Therefore, 1234 is used to route the call. Depending on the protocol and the service, alternate routing maps may be defined. To change the incoming call routing for a service, with the display showing Protocol:, do the following: 1. Press ‘ until the display shows CbC Routing. 2. Press ≠. The display shows FX:. Press NEXT to display a different service. Note: The display shows the first applicable service for the given protocol, in this example the service is FX. Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 459 3. Press CHANGE to change the mapping that is applied to incoming calls of this service type to obtain the received digits. In all cases, the received digits are used to find a target line or to activate Remote Access. None — No mapping is applied. The received number length determines the number of digits of the Called Party Number which will be used as received digits. Note: If there is no called party number, which may occur with some FX calls, the call will ring at the incoming trunk Prime set. All — Allows you to define the received digits used for all calls with this service type, regardless of the called party number or service identifier (SID). For this option, all calls with this service type on this PRI will ring the same target line. Map table — Allows you to associate different received digits with different calls of this service type, depending on the call party number and/or the service identifier. Incoming calls that do not match any entry defined in the map table will ring at the prime set. Depending on the service type and the protocol, you may be able to map the called party number and the service identifier. The following table shows the different options. Service Protocol FX 800 I-800 SDS 900 NI-2 SID CDN n/a n/a n/a DMS-100 SID SID or CDN n/a n/a n/a DMS-250 SID SID or CDN n/a n/a SID or CDN 4ESS n/a CDN CDN CDN CDN P0992638 03 Modular ICS 6.0 Installer Guide 460 / Hardware Discon timer Disconnect timer allows you to specify the duration of an Open Switch Interval (OSI) before a call on a supervised external line is considered disconnected. Press CHANGE to select the setting: 60, 100, 260, 460, or 600 milliseconds. Tips - Disconnect Supervision is assigned to each line with the Trunk mode setting. See Trunk/Line data on page 333. This setting must match the setting for the line at the central office (CO). This setting only appears for DTI (T1) and Loop Trunk Cartridges. Answer timer Installer password required Answer timer allows you to set the minimum duration of an answer signal before a call is considered to be answered. Press CHANGE to select the setting: 1, 2, 3, 4 or 5 seconds. Note: This setting only appears for DTI (T1) and E&M Trunk Cartridges. CO fail Installer password required Select the carrier failure standard used by your T1 or PRI service provider. Press CHANGE to select the setting: TIA-547A or TR62411. Tips - This setting only appears for DTIs. Consult your T1 or PRI service provider for the proper setting. Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 461 I/F levels Installer password required Interface levels defaults to the ISDN loss plan setting. Press CHANGE to select setting: ISDN, PSTN or ISD/TT interface levels. Tips - Find out if your Norstar system is connected to a central office (CO) with digital network loss treatment (ISDN I/F levels) or analog network loss treatment (PSTN I/F levels) by checking with your telecommunications service provider. The ISDN setting requires digital access lines (DAL) that have digital network loss treatment. On a DAL network, it is the PBX that administers the dB loss. DALs may have ISDN signaling or digital (such as T1 and so on) signaling. To have DAL network loss treatment on a line with digital signaling, you must contact your service provider. The PSTN setting requires analog access lines (AAL) that have analog network loss treatment and digital signaling. On an AAL network, the CO administers the dB loss. Tips - The ISD/TT setting is only for T1 and PRI interfaces (MCI services only). ISD/TT provides a loss level that is similar to DAL except for certain analog connections where the DB level increases by three. Each loss plan uses a transmit objective loudness rating of 46 dB. The ISDN and ISD/TT loss plan uses a receive objective loudness rating (ROLR) of 51dB and the PSTN loss plan uses a ROLR of 48 dB. Choosing the wrong setting may affect voice quality. P0992638 03 Modular ICS 6.0 Installer Guide 462 / Hardware Framing Installer password required Framing allows you to select the framing format used by your T1 or PRI service provider. Press CHANGE to select the setting: ESF (Extended Superframe) or SF (Superframe). You must disable the Trunk Cartridge using Module status in Maintenance before you can change this setting. See Module status on page 495 for details. Tips - This setting only appears for DTIs. Consult your T1 or PRI service provider for the proper setting. SF or Superframe is sometimes known as D4. Internal CSU Installer password required Internal CSU allows you to turn the internal T1 channel service unit on or off. The channel service unit gathers performance statistics for your T1 lines or PRI with public interface. Press CHANGE to select the setting: On or Off. You must disable the Trunk Cartridge using Module status in Maintenance before you can change this setting. See Module status on page 495 for details. Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 463 Tips - This setting only appears for DTIs. Consult your service provider for the proper settings. You can view the performance statistics for your T1 lines in Maintenance under the CSU stats heading. If you use an external CSU with your T1 lines, then set the internal CSU to off. CSU line bld Installer password required CSU line build allows you to set the gain level of the transmitted signal. Press CHANGE to select the setting: 0, 7.5 or 15 dB. You must disable the Trunk Cartridge using Module status in Maintenance before you can change this setting. See Module status on page 495 for details. Tips - This setting only appears for DTIs that have the internal CSU turned on. P0992638 03 Modular ICS 6.0 Installer Guide 464 / Hardware Line coding Installer password required Select the standard used by your T1 service provider for encoding signals on the T1 lines. Press CHANGE to select the setting: B8ZS or AMI. You must disable the Trunk Cartridge using Module status in Maintenance before you can change this setting. See Module status on page 495 for details. Tips - This setting only appears for DTIs. Consult your T1 service provider for the proper setting. Enable Trunk Cartridges If you disable any Trunk Cartridges to perform programming, enable them now using Module status in Maintenance or your system will not function properly. See Module status on page 495 for information on enabling Trunk Cartridges in Module status. ClockSrc Installer password required Clock Source allows you to designate which of the system Digital Trunk Interfaces (DTIs) obtains the timing reference from the network, which the system synchronizes to. For more on Clock Source settings, see page 476. Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 465 Max transits Installer password required If you allow ISDN Call Connection Limitation (ICCL) on your MCDN PRI system, you need to determine a threshold at which the system will release the call, rather than allow continued line tie ups. This threshold is called Max(imum) transits. The default value for this feature is 31. Modules The Mod setting allows you to specify the type of module you wish to configure. Tip - MICS-XC can have up to 14 modules. Other MICS configurations have up to 8. Press CHANGE to select the setting: StnMod, ASM, TrunkMod or DataMod. Note: ASM is the same as AEM, which is the analog station module. P0992638 03 Modular ICS 6.0 Installer Guide 466 / Hardware StnMod If a Station Module is selected and connected to the Modular ICS, no extra programming is required. Each Station Module represents 16 new DNs. For more information on lines and DNs used by the Station Module, see Wiring charts on page 241. ASM If an Analog Station Module is selected and connected to the Modular ICS, no extra programming is required. The module defaults to: • • • • • • two extension lines are assigned Full Handsfree is disabled Handsfree is enabled all exchange lines are assigned to Ring Answer Keys cannot be assigned to the AEM allow Redirect To verify the status of the module: 1. Navigate to Maintenance and Module Status. Show module: displays. 2. Enter the module number you want to verify. 8 extns on EM displays. 3. Press STATE. “x” sets busy displays Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 467 To verify the status of each port: 1. Navigate to Maintenance and Port/Extn stat. Show port: displays. 2. Enter the port number you want to verify. The display shows the port number. TrunkMod TrunkMod setting allows you to configure the Trunk Cartridges in the Trunk Module. Press CHANGE to select the setting: Loop, E&M, DID, BRI-ST, BRI-U2, BRI-U4 or PRI. Loop is the default setting used for Loop start and Call Information (CI) Trunk Cartridges. Tips - You cannot change this setting unless you first disable the Trunk Cartridge using Module status in Maintenance. Remember to enable the Trunk Cartridge once you have completed programming. See Module status on page 495 for details. The Trunk Cartridge slots in the Module are numbered from left to right. Trunk Modules are numbered 3 to 4 for a midi, 3 to 8 for a maxi and a mega system. Depending on your system configuration, off-core DTI, PRI, BRI-ST, BRI-U2, and BRI-U4 cards can only reside in certain trunk modules. In a midi system, the cards must be in trunk modules 3 or 4. In a maxi or mega system, the cards must be in trunk modules 7 or 8. The cards can reside in the ICS regardless of system size. P0992638 03 Modular ICS 6.0 Installer Guide 468 / Hardware Once you specify the type of Trunk Cartridge in the ICS slot, press SHOW to display the line number range for the lines on the Trunk Cartridge. Midi line number chart Line numbers Midi Loop ST U-2 Cd1 ICS 1-4 Mod 2 1-8 1-4 Cd2 ICS 31-34 Mod 2 31-38 Cd1 61-64 Mod 04 DTI (T1) U-4 DTI (prfl 1) (PRI SL1- (prfl 1) N12) 1-8 E&M DID (prfl1) 1-23 (prfl 1) 1-30 (prfl 2) 1-24 NA NA 31-34 31-38 31-53 (prfl 1) 31-60 (prfl 2) 31-54 NA NA 61-68 61-64 61-68 61-83 (prfl 1) 61-84 61-64 61-64 Cd2 69-72 Mod 04 69-76 69-72 69-76 NA NA 69-72 69-72 Cd3 77-80 Mod 04 77-84 77-80 77-84 NA NA 77-80 77-80 Cd1 85-88 Mod 03 85-92 85-88 85-92 85-107 (prfl 1) 85-108 (prfl 1) 85-88 85-88 Cd2 93-96 Mod 03 93100 93-96 93-100 NA NA 93-96 93-96 Cd3 101Mod 03 104 101108 101104 NA 101104 101104 101108 NA Target lines: 157-284 Note: Off-core DTI uses line numbers for all three card positions in whichever module (3 or 4) it is installed in. Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 469 Maxi/Mega line number chart Line numbers Maxi/ Mega Loop Cd1 ICS 1-4 Mod 2 ST 1-4 U-4 DTI (PRI DTI (T1) SL1-N12) (prfl 1) (prfl 1) 1-8 E&M DID 1-23 (prfl 1) 1-30 (prfl 2) 1-24 NA NA Cd2 ICS 31-34 31-38 31-34 31-38 Mod 2 31-53 (prfl 1) 31-60 (prfl 2) 31-54 NA NA Cd1 Mod 08 61-64 61-68 61-64 61-68 61-83 (prfl 1) 61-84 61-64 61-64 (prfl 1) Cd2 Mod 08 69-72 69-76 69-72 69-76 NA NA 69-72 69-72 (prfl 1) Cd3 Mod 08 77-80 77-84 77-80 77-84 NA NA 77-80 77-80 (prfl 1) Cd1 Mod 07 85-88 85-92 85-88 85-92 85-107 (prfl 1) 85-108 (prfl 1) 85-88 85-88 (prfl 1) Cd2 Mod 07 93-96 93100 93-96 93-100 NA NA 93-96 93-96 (prfl 1) Cd3 Mod 07 101104 101108 101104 101108 NA NA 101104 101104 (prfl 1) Cd1 Mod 06 109112 NA NA NA NA NA 109112 109112 Cd2 Mod 06 113116 NA NA NA NA NA 113116 113116 Cd3 Mod 06 117120 NA NA NA NA NA 117120 117120 Cd1 Mod 05 121124 NA NA NA NA NA 121124 121124 Cd2 Mod 05 125128 NA NA NA NA NA 125128 125128 P0992638 03 1-8 U-2 Modular ICS 6.0 Installer Guide 470 / Hardware Maxi/Mega line number chart (Continued) Line numbers Maxi/ Mega Loop ST U-2 U-4 DTI (PRI DTI (T1) SL1-N12) (prfl 1) (prfl 1) E&M DID Cd3 Mod 05 129132 NA NA NA NA NA 129132 129132 Cd1 Mod 04 133136 NA NA NA NA NA 133136 133136 Cd2 Mod 04 137140 NA NA NA NA NA 137140 137140 Cd3 Mod 04 141144 NA NA NA NA NA 141144 141144 Cd1 Mod 03 145148 NA NA NA NA NA 145148 145148 Cd2 Mod 03 149152 NA NA NA NA NA 149152 149152 Cd3 Mod 03 153156 NA NA NA NA NA 153156 153156 Target lines: 157-284 (expanded: 157-348) Note: Off-core DTI uses line numbers for all three card positions in whichever module (7 or 8) it is installed in. Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 471 BRI card Loop Installer password required The display shows the loops found on the BRI card. Press ‘ to display the settings for individual loops on a BRI card. Type Press CHANGE to select the loop type. • If the card type is BRI-ST, the loop type can be S, or T. • If the card type is BRI-U2 or BRI-U4, the loop type can be LT or NT. The BRI card must be disabled in Module status before this setting can be changed. You can change the setting if the card has not yet been installed in the ICS slot. Lines There are two lines for each T or NT loop. Loop Default lines 201 001-002 202 003-004 203 005-006 204 007-008 231 031-032 232 033-034 233 035-036 234 037-038 P0992638 03 Modular ICS 6.0 Installer Guide 472 / Hardware No SPIDs assignd Installer password required T and NT loops can be assigned a system profile identifier (SPID) as supplied by your service provider. No SPIDs are assigned by default. When the loop type is T, calls on the loop are handled for a network connection only. If any other ISDN equipment is connected to the loop, it must be configured as an S loop to ensure proper call handling. 1. Press ADD and enter the first or second SPID assigned to the loop. If there are two SPIDs already assigned to the loop, ADD will not appear until one is removed. 2. Press REMOVE to clear a SPID. Note: Profile 2 loops do not require SPIDs. # of B-channels Installer password required Press CHANGE to select the number of B-channels that are associated with the SPID: 1 or 2. Tips - When you order an ISDN capability package that supplies two B-channels, you may receive one or two SPIDs from your service provider. Modular ICS 6.0 Installer Guide • If you receive one, it usually means you will configure the SPID to use two B-channels. • If you receive two, it usually means you will configure each SPID with one B-channel. Check with your service provider if you are not sure about the proper configuration. P0992638 03 Hardware / 473 Network DNs Installer password required 1. Press ≠ to display the DNs which are used with the SPID. 2. Press ADD and enter the appropriate number to assign additional Network DNs to the SPID. The Modular ICS can have a maximum of 128 Network DNs for the system. There is no limit to the number of Network DNs for each SPID, but you cannot exceed the limit of 128 Network DNs for the system. If the Network DN you try to enter is already assigned to a SPID with a call type of Both, you will not be able to assign the DN again. If the Network DN you enter is already assigned to a SPID and the call type is Voice or Data, it will be automatically programmed with the unused call type. For example, if the DN has Call type set to Voice in the previous SPID assignment, it will be automatically set to handle Data calls when the same DN is added to the other SPID. Call type Installer password required Press CHANGE to select the call type of the Network DN: Voice, Data, or Both. CHANGE will not appear if the Network DN is already in use by the system and the call type will be automatically programmed with the unused call type. For example, if the DN has Call type set to Voice in a previous SPID assignment, it will be automatically set to handle Data calls when the DN is entered the second time. P0992638 03 Modular ICS 6.0 Installer Guide 474 / Hardware Tips - If our service provider does not specify the call type for each Network DN, it is probably available for both voice and data. Check with your service provider if you are not certain about the proper configuration. D-packet servce Installer password required 1. Press ≠ to view and program D-packet service for T or NT loops. You can have two D-packet service configurations for each BRI card. 2. Press CHANGE to turn D-packet service for this loop on (Y) or off (N). Tips - An LT loop must already be assigned. Lp Installer password required 1. Select the S loop (for BRI-S/T cards) or LT loop for BRIU2 or BRI-U4 cards that supports the D-packet service. 2. Press CHANGE to move through a list of the loops which are available on this card. Note: If only one loop is available, you will not see CHANGE. TEIs Installer password required Press ≠ to view and program the Terminal Endpoint Identifiers (TEIs). Each TEI is supplied by your service provider and is associated with an ISDN D-channel packet device. Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 475 No TEIs on loop Installer password required Press ADD to program up to eight TEIs to this loop. Sampling Installer password required Press CHANGE to select the sampling used by an S loop: • • Fixed — if two or more S-interface devices use the loop and the length of the loop is less than 200 m (650 ft.), select Fixed. Adaptve — if two or more S-interface devices use the loop and the length of the loop is greater than 200 m (650 ft.), select Adaptve. If one S-interface device is using the loop, the length of the loop can be up to 1000 m (3,250 ft.) and the rate should be set to Adaptve. The BRI card must be disabled under Module status in Maintenance programming, before you can change this setting. You can change the setting if the card has not yet been installed in the ICS slot. DNs on Loop Installer password required Press ≠ to view and program the ISDN DNs assigned to the loop. P0992638 03 Modular ICS 6.0 Installer Guide 476 / Hardware Assign DNs Installer password required 1. Press ≠ and enter the ISDN DN you wish to assign to this loop, or press SCAN to move through a list of DNs already assigned to the loop. The display shows: • Availabl, Assigned — assigned to this loop • *Lpnnn* — assigned as the default DN of another loop • Lpnnn — assigned to another loop 2. Press LIST to view the DNs assigned as ISDN DNs. The default ISDN DN range is 667-696. For information about changing ISDN DN type, see Changing Companion DN type on page 425. 3. Press CHANGE to assign the DN to the loop or to remove it. Loop DN Press CHANGE to move through the ISDN DNs you have assigned to the loop. This will assign the main ISDN DN to the loop. You can also set Loop DN to None. Clock Src Installer password required Systems with digital interfaces need to synchronize to the network in order to function. Synchronization is done in a hierarchical way, where each device/switch obtains the network clock from the device/or switch above it in the synchronization hierarchy and passes the network clock to the device/switch below it in the synchronization hierarchy. The synchronization levels are referred to as strata. Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 477 Norstar systems are stratum 4E equipment and are usually used as termination points in a network. For each DTI, choose one of the following settings: Primary reference The DTI obtains the timing reference from the network, which the system synchronizes to. This is the default value for the DTI in slot 1 in the ICS. If the system is configured with a DTI card that has been configured as PRI, the setting should be set to Primary. Secondary reference (Secndry) The DTI acts as a standby reference. If there are excessive errors on the primary reference T1 link, or the DTI designated as primary reference fails, this DTI will obtain the timing reference from the network, which the system synchronizes to. This is the default value for the DTI in slot 2 in the ICS. Timing master (TimeMst) The DTI does not obtain timing from the network, but transmits the systems timing to equipment connected to it. Tips - If a BRI card becomes clock source, it will have up to four clock sources available (T, S, U-NT, NT loops only). Only when all four clock sources have an alarm will the card cause a switch to the secondary or hold-over state. BRI -T, S, and U-NT interface loops may be autonomously powered down by the network. This will be treated as a loss of clock source on that loop. P0992638 03 Modular ICS 6.0 Installer Guide 478 / Hardware The installer should ensure that clock source loops are either not powered down or are among the last to be powered down. If BRI cards are used only for S-loops, a Service Card is required only if the DTI is T1. However, a Services Card is recommended when a T1 is not used, since the card improves clock accuracy and performance. If BRI cards are used off-core, they still require a connection to the network, which requires the SC, and an on-core digital clock source. For more information on network synchronization, consult the appropriate private digital network synchronization standards. The following illustrations show some typical network configuration and the appropriate clock source settings for your DTIs. Norstar connected directly to the service provider in a T1 network Norstar ICS T1 or PRI service provider Primary - DTI 1 obtains the timing from the service provider Secondary - DT12 acts as a standby to obtain the timing from the service provider Modular ICS 6.0 Installer Guide P0992638 03 Hardware / 479 Norstar connected to another switch or MUX in a T1 or PRI network NorstarNorstar ICS ICS Other switch or MUX in network Other switch or MUX in network T1 service T1 or PRI provider service provider Primary - DTI 1 obtains the timing from the network Primary - DTI 1 obtains the timing from the network the timing from the network Secondary - DTI 2 acts as a standby to obtain the timing Secondary - DT12 acts as a standby to obtain from the network Norstar connected to another switch in a closed T1 or PRI network Norstar ICS Norstar or other switch T1 or PRI service provider Primary - DTI 1 obtains the timing from the T1 service provider Secondary - DTI 2 acts as standby to obtain timing from the network P0992638 03 Primary - DTI 1 obtains the timing from the T1 service provider Secondary - DTI 2 acts as standby to obtain timing from the network Modular ICS 6.0 Installer Guide 480 / Hardware Norstar connected in a series of switches in a T1 or PRI network Norstar or other Norstar or other switch switch Norstar ICS Norstar ICS T1 or PRI T1 service service provider provider Primary reference Primary reference Primary - DTI 1 obtains timing Primary - DTI 1 obtains the timing from the service provider provider from T1T1service Timing master - DTI 1 transmits the Timing Master - DT1 1 transmits system's timing to the other switch system timing to other switch Norstar connected by a T1 link to another switch in an analog network Norstar or other switch Primary - DTI obtains timing from other switch Modular ICS 6.0 Installer Guide Norstar ICS Timing master DT1 transmits system timing to the other switch P0992638 03 Hardware / 481 Setting the clock source for DTIs and PRIInstaller password required Changing clock source may disconnect calls. Changing the clock source for your system may cause your system to restart itself, resulting in dropped calls. Choose a suitable time to change the clock source and use the Page feature to inform people of possible service disruptions. Start with the display showing Hardware. 1. Press ≠. 2. Press ‘. The display shows Cards on KSU. 3. Press ≠. 4. Press ‘ until the display shows the card you want to view. 5. Press ≠. 6. Press ‘ until the display shows ClockSrc. 7. Press CHANGE to toggle the setting. P0992638 03 Modular ICS 6.0 Installer Guide 482 / Hardware 8. Press ¨ to exit or ‘ to continue in Hardware. Tips - In most T1 network configurations, you need one DTI or DTI card configured as PRI in your ICS to act as a primary reference. The only application where you might not have a DTI or a DTI card configured as PRI designated as primary reference is in a network where your Norstar system is connected back-to-back with another switch using a T1 link. If the other switch is loop-timed to your Norstar system, your DTI or DTI card configured as PRI can be designated as a timing master. If your Norstar system has two DTIs, you cannot assign both DTIs as primary reference or both DTIs as secondary reference. You can only have one primary reference and one secondary reference per system. See T1 or ISDN-PRI configurations for more information. T1 or ISDN-PRI configurations The following tables indicate proper and improper T1 or ISDN-PRI configurations: Valid digital trunk configurations Option 1 Option 2 Option 3 Card 1 T1 or PRI T1 or PRI BRI-ST, BRI-U2, BRI-U4 Secondary Card 2 T1 or PRI BRI-ST, BRI-U2, BRI-U4 BRI-ST, BRI-U2, BRI-U4 Invalid digital trunk configuration Option 1 Primary Card 1 Modular ICS 6.0 Installer Guide BRI-ST, BRI-U2, BRI-U4 P0992638 03 Hardware / 483 Option 1 Secondary Card 2 T1 or PRI Valid mixed trunking configuration Option 1 Option 2 Primary Card 1 T1 or PRI BRI-ST, BRI-U2, BRI-U4 Card 2 Analog Analog Invalid mixed trunking configuration Option 1 Option 2 Card 1 Analog Analog Secondary Card 2 T1 or PRI BRI-ST, BRI-U2, BRI-U4 Invalid configurations will raise an alarm. In these invalid configurations, digital links are likely to suffer errors, slips, etc. DataMod Mod XX:DataMod DataMod allows you to configure the settings for any data modules you may have on your system. Type The display shows the type of data module selected. P0992638 03 Modular ICS 6.0 Installer Guide 484 / Hardware Modular ICS 6.0 Installer Guide P0992638 03 Maintenance Use Norstar Maintenance to help you understand and diagnose system problems that occur on your Norstar system. Maintenance includes settings to determine how the system will deal with T1 digital lines. It also provides a means for provisioning and testing digital lines. The Maintenance section of programming has these headings. System version displays the version number of the system processor Port/DN status allows you to check and change the status of ports in your system Module status allows you to check and change the status of modules in your system Sys test log displays a list of test results, event messages, and alarm codes Sys admin log displays a list of system initialization sessions, invalid password attempts and password changes Network evt log displays a list of events and alarms Provisioning allows you to add or remove individual T1 lines, PRI lines, and BRI loops in and out of service Tests allow you to test incoming T1 signals to evaluate transmission quality, the connection between the ICS and telephones, and the connection between a DTI (configured as PRI) or BRI Card and the network CSU stats displays T1 performance information supplied by the Channel Service Unit Link status allows you to view status of b-channels on PRI You can run a Maintenance session from any working M7310, M7324 or T7316 set. P0992638 03 Modular ICS 6.0 Installer Guide 486 / Maintenance Tip - Only one person at a time can access a Maintenance session. Photocopy the Maintenance records found in the Programming Record, and record the information the session provides. Beginning a Maintenance session ²¥¥¯öìéí ²¥¥ÛßßÜÝÝ 1. Release all calls on your telephone. 2. Press which is the same as . Password: displays. 3. Enter the Installer password. Terminals&Sets displays. Three triangular indicators º appear on the vertical display between the rows of buttons. 4. Place the programming overlay over the buttons pointed to by the indicators º. 5. Press ‘ until the display shows Maintenance. Modular ICS 6.0 Installer Guide P0992638 03 System version / 487 System version System version allows you to note the version number of the System Processor (SP) software, which resides in the Feature Cartridge. Use the SP version number to determine whether you have the latest software release, and to trace a software fault if one occurs. For instance: • SP version number can indicate a Feature Cartridge incompatibility. • SP and telephone version numbers can indicate a telephone version incompatibility. SP and functional terminal version numbers can indicate a functional terminal incompatibility. • Checking the version of the system To check the version number, start with the display showing Maintenance. 1. Press ≠. System version displays. 2. Press ≠. The display shows the version number of the SP. 3. Write the SP version number on the appropriate Maintenance record. 4. Press –. System version displays. P0992638 03 Modular ICS 6.0 Installer Guide 488 / Port/DN status Port/DN status Port/DN status allows you to: • identify any device or line connected to the system • check the version number of a device for compatibility with the system, for instance for an analog terminal adapter (ATA). • check the state of a device or line, for example, idle or busy • disable or enable a device • determine which port number corresponds to each DN • determine the port number of a malfunctioning device • determine if a malfunctioning device is incompatible with the Norstar system disable a device before replacing it • Tips - You cannot disable the telephone from which you are accessing the Maintenance session. If you try to do this, a message appears on the display and you hear an error tone. If you want to disable that particular telephone, conduct the Maintenance session from another telephone. Pick a suitable time to disable devices Wait until after regular user hours to disable devices to cause the least disruption to your customers. Modular ICS 6.0 Installer Guide P0992638 03 Port/DN status / 489 Do not enable or disable ports at the following times: • • during the first two minutes after Startup programming before fiber cables are connected If you do so, incorrect ports may be enabled or disabled. To recover from this, disable, then enable, the affected modules using Module status. Port/DN status allows you to check lines and devices on the system. Although the following procedures describe how to check devices, you can use the same procedures to check lines. Lines can only be disabled in Module status. Identifying a connected device Installer password required Start with the display showing System version. 1. Press ‘. Port/DN status displays 2. Press ≠. Show port: displays 3. Enter the port number of the device, or press DN, then enter the directory number of the device. The display shows device information, as illustrated in the following sample device identification display. This identifies the device connected to the B1 channel. 4. If there is an add-on device attached to a Norstar telephone, such as a central answering position module or a Busy Lamp Field, press ≠ to display the add-on device. 5. Press >B2 to display the device connected to the B2 channel. 6. Press – until the display shows Port/DN status. P0992638 03 Modular ICS 6.0 Installer Guide 490 / Port/DN status Displays Sample device identification display P104 7324 224 DEVICE >B2 STATE This sample display indicates that port 104 has an M7324 telephone whose DN is 224. Press DEVICE to see the device attached to the port. The following table lists some of the device types that may appear on the Norstar device identification display. Explanation of device type Display Explanation 7100 M7100 or T7100 set 7208 M7208 or T7208 set 7310 M7310 telephone or T7316 or T7406 Business Series Terminal telephones 7324 M7324 telephone RAD Remote access device 1: CAP1 First CAP module attached to an M7324 telephone 2: CAP2 Second CAP module attached to an M7324 telephone ATA Analog Terminal Adapter or Analog Station Module BLF Busy Lamp Field Modular ICS 6.0 Installer Guide P0992638 03 Port/DN status / 491 Checking the device version number Installer password required From the Norstar device identification display: 1. Press VERSN (if it is available). The display shows the version number of the device. 2. Write this number on the appropriate Maintenance record. To return to the Norstar device identification display from the display showing the version number, do one of the following: • Press OK to retain the same port number. Press HEADING. Press ‘ to see information about the next port number (or DN if that is how you entered). OR • Press “ to see information about the previous port number (or DN if that is how you entered). Checking the state of the device Installer password required From the Norstar device identification display. 1. Press STATE. The display shows one of the states listed in the table that follows. If you want, you can disable or enable the device. Refer to Disabling a device on page 492 or Examples of display messages on page 493. 2. Press OK to return to the device identification display. P0992638 03 Modular ICS 6.0 Installer Guide 492 / Port/DN status How the device state is shown on the display Display Busy DISABLE State of device The device is in use. OK The device is being disabled. Disabling... OK Enabling... Idle DISABLE The device is being enabled. OK The device is not in use. OK Unequipped DISABLE OK There is no device connected to that port. Disabled by user ENABLE OK The device has been disabled by someone running a Maintenance session. Disabled by sys. ENABLE OK The device has been disabled by the system because it is faulty or because a test is running. Not available DISABLE OK There is no state available. Disabling a device Installer password required Give notice that you are disabling equipment. Inform your users well in advance that you are going to disable their devices. To disable immediately when the display indicates the device is busy: 1. Press DISABLE. Disable at once? displays. 2. Press YES. The system prompts the device user and disables the device in one minute (or immediately, if the device is idle). Press NO to leave this display without disabling the device. Modular ICS 6.0 Installer Guide P0992638 03 Port/DN status / 493 Displays The following table shows examples of the sequence of messages that might appear on a telephone when you disable a device. Examples of display messages Please hang up Maintenance test Occurs on a busy telephone before disabling 48 seconds until disconnect Please hang up In Maintenance Enabling the device Occurs after disabling Installer password required When the display shows you that the device is disabled: Press ENABLE. Enabling... briefly displays. The device is immediately enabled and the display shows Idle. Tips - The display may briefly show Enabling..., then either Disabled by sys. or Disabled by user. In this case, the system is waiting to enable the module. This may occur after someone has run a Maintenance session and used Module status. You cannot enable the device until its module has been enabled. Individual lines cannot be disabled in Port/DN status. To disable a Trunk Cartridge, see Module status on page 495. P0992638 03 Modular ICS 6.0 Installer Guide 494 / Port/DN status Returning to the beginning Installer password required From the display showing the state of the device: 1. Press OK. 2. Press – until the you reach Port/DN status. Modular ICS 6.0 Installer Guide P0992638 03 Module status / 495 Module status Module status allows you to: • • • • • • • look at the inventory of Station Modules, Trunk Modules, Data modules, and modules inside the Integrated Communication System (ICS) check the number of Trunk Cartridges in a module check the state of the module or its cartridges disable or enable the module or its cartridges isolate any malfunctioning modules disable a module before replacing it clear a hung line by disabling and enabling the affected Trunk Cartridge Tips - Modules 1 and 2 are located inside the ICS. Module 1 connects telephones. Module 2 connects Trunk Cartridges. Looking at the module inventory Installer password required Start with the display showing Port/DN status. 1. Press ‘. The display shows Module status. 2. Press ≠. The display shows Show module:. 3. Enter the module number. Tips - Norstar devices may occupy both the B1 and B2 channels. This may increase the number of devices indicated on the module inventory display. The display is different for Analog Station Modules (ASM) where it will show either 8 sets on ASM or 16 sets on ASM. P0992638 03 Modular ICS 6.0 Installer Guide 496 / Module status Checking the number of Cartridges Installer password required Start from the module inventory display, which shows the number of Trunk Cartridges connected to the module you chose, for example, Mod 04: 3 cards. 1. Press CARD. If there is a Trunk Cartridge in a slot, the display shows that four lines are connected, for example, Card 1: 4 lines. 2. Press ‘ or “ to check for Trunk Cartridges in the other slots. 3. Press MODULE to return to the module inventory display. Checking the state of a module Installer password required Start from the module inventory display, which shows the number of Trunk Cartridges connected to the module you chose, for example, Mod 04: 3 cards. 1. Press STATE. The state of the module is shown on the display. 2. Press OK to return to the module inventory display. Module or cartridge state is shown on the display Example display State of module or cartridge 3 sets busy DISABLE OK There are three devices in use that are connected to the module or cartridge. 2 ports busy DISABLE OK There are two ports in use that are connected to the module or cartridge. 4 lines busy DISABLE OK There are four lines in use that are connected to the module or cartridge. Modular ICS 6.0 Installer Guide P0992638 03 Module status / 497 Module or cartridge state is shown on the display (Continued) Example display State of module or cartridge Disabling... The module or cartridge is being disabled. OK The module or cartridge is being enabled. Enabling... OK Unequipped DISABLE OK There is no module or cartridge connected to that DS-30 port. Disabled by user ENABLE OK The module or cartridge has been disabled from a Maintenance session. Disabled by sys. ENABLE OK The module or cartridge has been disabled by the system because it is faulty or because there is a test running. Updating state… The system is verifying the state of the module or cartridge. Checking the state of a cartridge Installer password required Start from the display that shows the number of lines connected to the Trunk Cartridge you chose, for example, Card 1: 4 lines. 1. Press STATE. The display shows the state of the cartridge. Some examples of this display are shown in the previous table. 2. Press ‘ or “ to check the Trunk Cartridges connected to the other Trunk Modules. 3. If required, you can disable or enable the cartridge. Refer to Disabling a module or its cartridges on page 498 or Enabling a module or its cartridge on page 498. 4. Press OK to return to the display showing how many lines are connected to the Trunk Cartridge. P0992638 03 Modular ICS 6.0 Installer Guide 498 / Module status Disabling a module or its cartridges Installer password required Use Page feature prior to disabling. Use the Page feature to inform people that you are about to disable a module. Mention that they may experience delays in the performance of their devices. From the display showing the state of the module or cartridge: 1. Press DISABLE. Disable at once? displays. 2. Press YES. The system disables the module or cartridge in one minute. If the status is idle, the system disables the module or cartridge immediately. Press NO to leave this display without disabling the module or cartridge. Enabling a module or its cartridge Installer password required From the display showing the state of the module or cartridge: 1. Press ENABLE. The display briefly shows Enabling.... The module or cartridge is immediately enabled. The display then shows the state of the module or cartridge. Returning to the beginning Installer password required From any display showing the state of the module or cartridge: 1. Press OK. 2. Press – until the display shows Module status. Modular ICS 6.0 Installer Guide P0992638 03 System test log / 499 System test log The System test log shows you a list of diagnostic test results, audits, event messages, and alarm codes. By using this feature you can: • • • • • check the items in the log check the current alarm (if there is one) check when each item in the log occurred check the number of consecutive occurrences of an event or an alarm erase the log The System test log holds a maximum of 20 items. You should check and record these items at regular intervals. Erase the log after dealing with all the items. Checking the items in the log Installer password required Start with the display showing Module status: 1. Press ‘. The display shows Sys test log. 2. Press ≠. The display shows Items in log:. (If there is no log entry, the display shows Items in log:0 and returns to Sys test log.) 3. Press ‘ or “. The display shows a log item. 4. Write down the item on the System test log record. 5. If the log item is an event message or an alarm code, refer to Alarm codes on page 506 or Event messages on page 514. 6. Repeat steps 3, 4, and 5 until you have recorded all the items. P0992638 03 Modular ICS 6.0 Installer Guide 500 / System test log Checking the current alarm Installer password required If you want to quickly check the highest severity alarm before viewing all the log items, start with the display showing Items in log:. 1. Press ALARM. The display shows an alarm code if there is a current alarm. If there is no current alarm, ALARM does not appear on the display. 2. Press OK to return to Items in log:. All alarms are recorded as items in the System test log. Checking when each item occurred Installer password required Start with any display showing a log item: 1. Press TIME. The display briefly shows the date and time. 2. Write the date and time on the System test log record. Checking consecutive repetitions of an event or alarm Installer password required If REPEAT appears under a display showing a log item: 1. Press REPEAT. The display shows the number of consecutive times the event or alarm occurred. Modular ICS 6.0 Installer Guide P0992638 03 System test log / 501 Erasing the log Installer password required Start with the display showing Items in log:. 1. Press ERASE. Erase log?displays. 2. Press YES. If no new items have been added since the list was entered, the log is erased and the display showsLo gerased. If new items have been added since the list was entered, the display briefly reads Cancld-new items and returns to the display Items in log:. 3. Press – to return to Sys test log. P0992638 03 Modular ICS 6.0 Installer Guide 502 / System administration log System administration log The System administration log keeps a record of administrative events such as sessions in which a change was made, invalid password attempts, and password changes. You can use this feature to: • check the items in the log • • erase the log check when each item in the log occurred The System administration log holds a maximum of 10 items. Erase the log after dealing with all the items. Checking the items in the log Start with the display showing Sys test log: 1. Press ‘. The display shows Sys admin log. 2. Press ≠. The display reads Items in log:. (If there is no log entry, the display reads Items in log:0.) 3. Press ‘ or “. The display shows a log item. 4. Write down the item on the System administration log record. 5. Repeat steps 3 and 4 until you have recorded all the items. Modular ICS 6.0 Installer Guide P0992638 03 System administration log / 503 Checking the current alarm Start with the display showing Items in log:. 1. Press ALARM. The display shows an alarm code. If there is no current alarm, ALARM does not appear on the display. 2. Press OK to return to the display showing Items in log:. Checking when each item in the log occurred Start with any display showing a log item: 1. Press TIME. The display shows the date and time. 2. Write the date and time on the System administration log record. Erasing the log Start with the display showing Items in log:. 1. Press ERASE. The display shows Erase log?. 2. Press YES. If no new items have been added since the list was entered, the display shows Log erased. If new items have been added since the list was entered, the display briefly reads Cancld-new items and returns to the display Items in log:. 3. If the display shows Log has changed, press SHOW to show the new log, or press EXIT to return to Sys admin log. P0992638 03 Modular ICS 6.0 Installer Guide 504 / Network evt log Network evt log The Network evt log keeps a record of events and alarms that are specific to the T1 network interface. You can: • • • check the items in the log erase the log check when each item in the log occurred The Network evt log holds a maximum of 20 items. Erase the log after dealing with all the items. Checking the items in the log Start with Sys admin log on the display: 1. Press ‘. Network evt log displays. 2. Press ≠. Items in log: displays. If there is no log entry, the display reads Items in log:0. 3. Press ‘ or “. The display shows a log item. 4. Write down the item on the Network event log record. 5. Repeat steps 3 and 4 until you have recorded all the items. Checking the current alarm Start with the Items in log: on the display. 1. Press ALARM. The display shows an alarm code if there is a current alarm. 2. Press OK to return to Items in log:. Modular ICS 6.0 Installer Guide P0992638 03 Network evt log / 505 Erasing the log Start with Items in log: on the display. 1. Press ERASE. The display shows Erase log?. 2. Press YES. If no new items have been added since the list was entered, the display shows Log erased. If new items have been added since the list was entered, the display briefly reads Cancld-new items and returns to the display Items in log:. 3. Press – to return to Network evt log. Checking when each item in the log occurred Start with any display showing a log item: 1. Press TIME. The display shows the date and time. 2. Write down the date and time on the Network event log record. P0992638 03 Modular ICS 6.0 Installer Guide 506 / Alarm codes Alarm codes The Norstar ICS system generates alarm codes after system disconnections or after certain anomalies in system operation. All alarm codes appear at the Alarm telephone and in the System test log of a Maintenance session. For a more complete description of alarm and event codes consult your technical support representative. The following figure shows an alarm code appearing on a Norstar Alarm telephone display. Alarm 5-2-03 Time Clear Alarm message Display button labels Display button Tips - The Alarm telephone is assigned in Featr settings of system programming. Alarms have a higher severity than events. Attend to alarm codes before event messages. Alarm code information that is specific to Companion components is included in the Modular ICS Companion Installer Guide. Modular ICS 6.0 Installer Guide P0992638 03 Alarm codes / 507 If you see an alarm code 1. Write the alarm code on the Sys test log record. 2. Determine the cause of the alarm from the following table. 3. Follow Alarm troubleshooting on page 510. 4. Press TIME to see when the alarm occurred. 5. Press CLEAR to clear the alarm. An alarm code may not be displayed until two minutes after it has been triggered. If the ICS is powered off when the alarm is triggered, the alarm code is not displayed until two minutes after the ICS is powered on. For a complete list of Norstar alarms, refer to the Norstar Alarm & Event Code Manual. Displays Example display Alarm: 10 P0992638 03 Meaning All ICS devices disconnected. Possible causes The last device on Norstar bus 1 (port numbers 101-124) has been removed. A 25-pair cable was disconnected from the ICS. There is an internal ICS fault. Modular ICS 6.0 Installer Guide 508 / Alarm codes Example display Meaning Possible causes Alarm: 37 ABBC DD An error has occurred in the download of a protocol to a BRI Card. A: the maintenance index of the BRI BB: a code describing the nature of the error C: the current download state DD (appears when the error is limited to one protocol): the twocharacter product identifier of the protocol The BRI Card is not properly installed. Alarm: 40 Alarm: 41 Alarm: 42 Alarm: 43 Alarm: 44 Alarm: 45 Alarm: 46 Alarm: 47 There is a problem with the T1 signal The cable connecting the DTI to the network termination point or external CSU is disconnected. There is a problem with the T1 signal from the network. Alarm: 50 X All devices on SM disconnected. The last device on Norstar bus X (port numbers X01-X16) has been removed. The 25-pair cable was disconnected from the SM. The fiber cable from the SM to the ICS is disconnected. The SM was powered down. Alarm: 51 X Trunk Module disconnected. All Trunk Cartridges are disconnected from the TM on DS-30 port X. The TM was powered down. The fiber cable from the TM to the ICS is disconnected. Modular ICS 6.0 Installer Guide P0992638 03 Alarm codes / 509 Example display Meaning Possible causes Alarm: 52 X Y TC disconnected from TM Trunk Cartridge Y on DS-30 port X is disconnected from the TM. Alarm: 61 X Y Incompatible Trunk Cartridge Trunk Cartridge Y on DS-30 port X cannot operate with the Trunk type assigned to it in Configuration. Alarm: 62 X Y Unsupported Auto-answer setting (Loop Start TCs) Trunk Cartridge X on DS-30 port Y does not support the auto-answer setting. Alarm: 63 Z No available DTMF receivers DTMF receivers are busy, not working properly, or have not been installed. Alarm: 68-Z A device has been connected to a port which is not available for the device type. Power down the system and disconnect the device from the port identified. Reconnect it to a valid port. Alarm: 76 X Data Module disconnected. The Data Module is disconnected from the DM on DS-30 port X. The DM was powered down. The fiber cable from the DM to the ICS is disconnected. X = DS-30 port numbers, Y = Trunk Cartridge number (numbered from left to right), and Z = Trunk port number P0992638 03 Modular ICS 6.0 Installer Guide 510 / Alarm codes Alarm troubleshooting Refer to the previous table before following these procedures. Alarm: 10 1. Check to see if there is a device connected to the ICS (that has a port number beginning with the number 1). 2. If there are no devices connected to the ICS, connect one and then press CLEAR. 3. If there are any devices connected to the ICS, check all the wiring associated with the devices. 4. Refer to Problems with BRI service on page 570. Alarm: 37 1. Check that the BRI Card is properly installed. 2. Remove and re-install the BRI Card. 3. If the alarm persists, replace the BRI Card with another BRI Card of the same type. Alarm: 40 to Alarm: 47 1. Check the System Network evt log for events in the range 315-336 to verify the frequency of the alarms. 2. Refer to Digital Trunk Interface trouble on page 567. Alarm: 50-X 1. Check that there is a device connected to the Station Module, which has a port number beginning with a number from three to eight. Modular ICS 6.0 Installer Guide P0992638 03 Alarm codes / 511 2. If there are no devices connected to the Station Module, connect one and then press CLEAR. 3. If there are any devices connected to the Station Module, check all the wiring associated with the devices. 4. Refer to Data Module down on page 575. Alarm: 51-X 1. Check the wiring from the ICS to the TM. 2. Refer to Problems with trunk cartridges service on page 566. Alarm: 52-X-Y 1. Follow the procedure in Problems with trunk cartridges service on page 566. 2. If the problem persists, replace Trunk Cartridge Y on DS-30 port X. Refer to the previous table for the definition of X and Y. Alarm: 61-X-Y 1. Check that the proper Trunk Cartridges are inserted in the proper slots of the ICS or Trunk Module. 2. Enter programming and look under the Trk/Line data heading. Check that the Trunk Cartridge type is correctly configured. Check that the Trunk mode and Answer mode settings do not conflict for every line connected to Trunk Cartridge Y. If Trunk mode is set to unsupervised, Answer mode must be set to manual. P0992638 03 Modular ICS 6.0 Installer Guide 512 / Alarm codes OR Install a Trunk Cartridge in slot Y that matches the type of trunk you have configured. Alarm: 62-X-Y 1. Check that the proper Trunk Cartridges are inserted in the proper slots of the Trunk Module. 2. Enter programming and look under the Trk/Line data heading. Check that the Trunk mode and Answer mode settings do not conflict for every line connected to Trunk Cartridge Y. If Trunk mode is set to unsupervised, Answer mode must be set to manual. Alarm: 63-Z 1. Check that you have the required E&M Trunk Cartridges. There should be a maximum of one for every two auto-answer loop start lines installed in a Trunk Module. 2. Enter programming and look under the Trk/Line data heading. Check that the Answer mode is correct for all the loop start lines. 3. Make sure that all of your E&M trunks installed in a Trunk Module are configured as E&M or DTMF, whichever applies, so that the system knows the receivers are there. 4. If the problem persists, an E&M Trunk Cartridge may be malfunctioning. Replace one E&M Trunk Cartridge at a time until the problem is resolved. Modular ICS 6.0 Installer Guide P0992638 03 Alarm codes / 513 Alarm 68-Z 1. Locate the device(s) connected to port(s) not available for that device type. 2. Power down the system. 3. Disconnect the device from the port identified. 4. Reconnect it to a valid port. Alarm 75 1. Check the connection to your ISDN service provider. Alarm: 76-X 1. Check the wiring from the ICS to the DM. 2. Refer to Problems with trunk cartridges service on page 566. 3. Refer to Data Module down on page 575. P0992638 03 Modular ICS 6.0 Installer Guide 514 / Event messages Event messages Event messages appear as items in the System administration log or the System test log of the Maintenance session. Most of these event messages can only be caused by an unusual combination of events, and should rarely occur. Each event is assigned a severity number. An S preceding this number, S4 for example, may appear in the event message. S9 is the most severe. If the log is full, new event messages with a higher severity number replace existing event messages of a lower severity. For this reason, you should check event messages at regular intervals. You can then deal with all messages before they are replaced. Event message information that is specific to Companion components is included in the Modular ICS Companion Installer Guide. Dealing with event messages For every event message that you see: 1. Record the event on the appropriate Maintenance record. 2. Refer to Significant event messages. 3. To see if the event caused the Norstar system to automatically restart, consult the table on Event Message on page 520. Modular ICS 6.0 Installer Guide P0992638 03 Event messages / 515 Significant event messages The following table lists event messages that are relevant to Maintenance activities. The time that the message is recorded is also provided. Displays Event message The event message is recorded when… Evt:210-YYYZ S4 Loopback test YYY on Trunk Cartridge Z has started Evt:211-YYYZ S4 Loopback test YYY on Trunk Cartridge Z has stopped Evt:220-3546 S4 the Sys admin log has been cleared by the DN (3546 in this case) Evt:221-3546 S4 the Sys test log has been cleared by the DN (3546 in this case) Evt:222-3546 S5 the DN (3546 in this case) enters the debugging facility that is password protected Evt:255 S9 administered mode is not supported by the cartridge plugged into the slot Evt:260-0302 S8 the ICS takes the access line on port 0302 out of service because no current was detected Evt:261-0302 S1 the access line on port 0302 is returned to service after current was detected (see Evt:260) Evt:263-302 S8 the ICS takes the E&M line on port 302 out of service because the far end did not respond to a disconnect signal Evt:264-302 S1 the E&M line on port 302 is returned to service after the far end finally responded to a disconnect signal (see Evt:263) Evt:265-302 S7 the E&M line on port 302 did not receive an expected wink signal or delay dial signal from the far end Evt:267 S9 a data module has been disconnected Evt:268-07 S8 Dialing filter 07 has lost data due to a fault in the system memory P0992638 03 Modular ICS 6.0 Installer Guide 516 / Event messages Event message The event message is recorded when… Evt:269-3546 S8 the Line/set filter for the DN (3546 in this case) has lost data due to a fault in the system memory Evt:299 S1 the system powers up after a power failure Evt:327 S5 short term alarm threshold has been surpassed in the DTI cartridge Evt:328 S5 short term alarm threshold has been surpassed in the DTI cartridge Evt:329 S5 short term alarm threshold has been surpassed in the DTI cartridge Evt:330 S5 short term alarm threshold has been surpassed in the DTI cartridge Evt:336 S5 long term alarm has been surpassed in the DTI cartridge Evt:373 S5 the ICS restart diagnostic tool has been activated Evt:400 S9 Startup programming is performed using Evt:407 S2 there are no more codes for Speed Dial numbers Evt:408 S2 ²¥¥êæåæè¸ there is no more memory for Speed Dial codes Evt:412-3546 S5 the Installer password has been changed by the DN (3546 in this case) Evt:413-3546 S3 the System Coordinator password has been changed by the DN (3546 in this case) Evt:414-3546 S5 an invalid Installer password has been entered by the DN (3546 in this case) Evt:415-3546 S3 an invalid customer password has been entered by the DN (3546 in this case) Evt:416-3546 S4 programming is performed using Evt:417-3546 S2 programming is performed using ²¥¥¯öìéí ²¥¥ë÷éö Evt:418 S7 a DN change is successful Evt:419 S2 the time setting has been changed Evt:421 S8 a DN change failed Modular ICS 6.0 Installer Guide P0992638 03 Event messages / 517 Event message The event message is recorded when… Evt:422-3546 S6 a length change by the DN (3546 in this case) has been requested Evt:423-3546 S6 an individual DN change has been requested by the DN (3546 in this case) Evt:441 S2 a timeout occurred while waiting for ANI or DNIS digits to be received Evt:442 S5 a timeout occurred while waiting for ANI or DNIS digits to be received Evt:453 S4 Someone entering **CONFIG Evt:454 S5 Invalid password entered Evt:458 S4 Call-by-Call NVRAM data is corrupt Evt:459 S9 DN length has been changed to less than 3 digits Evt:680 S9 wireless system is disabled Evt:681 S9 activation or recovery code entered Evt:683 S9 new base station configuration detected Evt:687 S4 the data driver has received a bad call reference Evt:688 the data driver has received a bad data event S4 Evt:689 S4 the data driver could not allocate a new index Evt:690 S4 no response to the ICS within 10 seconds of being sent an initialization message Evt:691 S4 no response to the ICS within 3 seconds Evt:692 S4 a bad parameter value has been received in a stimulus message from the data device Evt:693 S3 old data to be discarded has been detected Evt:694 S4 RADAR flow control has received a bad stimulus message from an off-core application Evt:695 S4 attached set denied request for a B-channel Evt:696 S2 corrupt CLID length Evt:697 S2 an asynchronous data report generated by SDI module P0992638 03 Modular ICS 6.0 Installer Guide 518 / Event messages Event message Evt:698 The event message is recorded when… S8 incorrect software key entered EVT799-00040B S7 a call processing error on the fourth BRI loop; see Event message 799 on page 518. Evt:822 S8 Alarm code 63 is sent because there are no DTMF receivers for an incoming call Evt:882 S9 mobility data re-evaluation sequence initiated Evt:883 S4 an invalid dial pulse signal was received by the DTI Evt:992 S6 auto attendant error Event message 799 Event message 799 indicates a call processing error has occurred on an ISDN line. The event number is followed by a number representing the line or loop number, and a code for the type of error. EVT799-XXXX YYS7 Error code In this example, the error has occurred on line XXX and the error code is YY. Meaning 01 Internal software error. Cannot acquire the B-channel from the B-channel arbitrator. 02 Internal software error. There is no free line available for the call. 03 A call that is not on the B-channel has been attempted. These kind of calls are part of EKTS service, which is not supported by this version of the software. Check with your service provider to make sure your package does not include EKTS service. 04 Internal software error. Failed to instantiate on the chain. 05 Internal software error. Activation procedure failed. Modular ICS 6.0 Installer Guide P0992638 03 Event messages / 519 Error code Meaning 06 Internal software error. Index conversion failed. 07 Unexpected digits on a Manual answer mode line. Configuration of the ICS and the network connection may not match. 08 Internal software error. Cannot seize central office (CO) line on a BRI connection. 09 Cannot get vterm (virtual terminal) from the Vterm Server. 0A Central office did not respond to the SPID initialization request. 0B Central office has rejected the SPID. Verify your SPID information programmed under Hardware and with your ISDN service provider. 0C Internal software error. Already instantiated on the chain. Displays You should rarely see any event messages that are not described in the Significant event messages on page 515. If you do see one of these event messages, the Norstar system has followed its normal recovery from an unusual combination of system events. Although the problem is not a serious one, repeated occurrences of the event number should be reported as soon as possible. As a result of some events, the Norstar system automatically restarts itself. The table on the next two pages lists all the event numbers and tells you which of these events are associated with Norstar system restarts. P0992638 03 Modular ICS 6.0 Installer Guide 520 / Event messages Most of these events are recorded in the Sys test log. The few exceptions to this are recorded in the Sys admin log, as indicated. Event Message System Restart Event Message System Restart 101-106 Yes 400 (Admin log) Yes 107 No 401-403 No 108-112 Yes 405-411 No 113 No 412-419 (Admin log) No 114-116 Yes 421-423 (Admin log) No 117 No 424-425 No 118-120 Yes 426-430 Yes 121-123 No 431 No 124-125 Yes 432 Yes 126-129 No 433 No 130 Yes 441-442 No 131-132 No 453 No 133-134 Yes 454 No 135-136 No 458-459 No 137 Yes 600-602 Yes 138-150 No 603-613 No 151 Yes 614 Yes 152 No 615-629 No 160-164 No 630 Yes 170-173 No 631-646 No 200-211 No 680 No 220 (Admin log) No 681 No 221-222 No 683 No 223 (Admin log) No 689-698 No Modular ICS 6.0 Installer Guide P0992638 03 Event messages / 521 Event Message System Restart Event Message System Restart 224 Yes 799 No 225-228 No 800-802 No 229 (Admin log) No 803 Yes 230-235 No 804-807 No 245-248 Yes 808 Yes 250-256 No 809 No 260-271 Yes 810 Yes 280-283 No 811-820 No 285-298 Yes 823 Yes 299 No 824-825 No 327 No 851 No 328 No 882 No 329 No 883 No 330 No 900 No 336 No 940-943 No 373 No 950-989 No P0992638 03 Modular ICS 6.0 Installer Guide 522 / Provisioning BRI and PRI lines Provisioning BRI and PRI lines This section discusses how you put BRI and PRI lines into and out of service. BRI and T1 lines Provisioning applies to BRI and T1 loops and lines. It allows you to place loops and lines in or out of service, either before or after the BRI Cards have been installed in the ICS. When you provision a loop, ISDN terminals on the loop can be used to make outgoing calls or receive incoming calls (S or U-LT loop). Loop lines are also available for use by the devices attached to the system (T, S, or U-NT loop). When you are configuring a T, S, or NT loop, you must also provision each line on the loop to place the lines in service. Cd1-ICS Installer password required The card type will appear with the setting. If no card has been installed, you can change the card type under Hardware. 1. Press ≠ to display the loops found on the card. 2. Press REMOVE to take the loop out of service. 3. If lines on the loop are busy, the display will ask if you still want to remove the loop from service. Press YES to go ahead. Modular ICS 6.0 Installer Guide P0992638 03 Provisioning BRI and PRI lines / 523 L001 Installer password required If the loop is configured as a U-NT, T or S loop, press ≠ and ‘ to display the individual lines. There are no lines associated with an S or U-LT loop. 1. Press REMOVE to take the line out of service. 2. If line is busy, the display will ask if you still want to remove it from service. Press YES to go ahead. Provisioning a T1 line Installer password required Start with the display showing Network evt log. 1. Press ‘. Provisioning displays. 2. Select a module and card type, see Show module on page 455. 3. Press ≠. Show module: displays. 4. Enter the number of the line to be provisioned. The display shows the line and its current status. 5. Press PORT to identify the logical port number for the line. Lines cannot be provisioned from the PORT display. Press LINE to return to the line number display. 6. Press ‘ to view settings for the next line number. 7. Press – until you return to Provisioning. Provisioning a PRI line ISDN lines are provisioned by default. For information on adding a DTI card (configured as PRI) see Cards on KSU on page 455. P0992638 03 Modular ICS 6.0 Installer Guide 524 / Provisioning BRI and PRI lines Deprovisioning a line Deprovisioning all of the lines on a DTI does not disable the cartridge. Disabling a PRI Channel PRI channels can be disabled. However, there is no association between a line number and a b-channel. Disabling a b-channel can be done when you have fractional PRI. See Fractional PRI on page 540. Modular ICS 6.0 Installer Guide P0992638 03 Tests / 525 Tests Norstar allows you to run tests which verify the integrity of the installation wiring for the telephones. In addition, you can evaluate the transmission quality of a BRI loop through your service provider using a loopback test to evaluate different aspects and segments of the T1 digital transmission path. You can only run one loopback test at a time on any one DTI. Choose an appropriate time to run tests. Do not run the loopback tests while ports are being disabled or during the first two minutes after Startup programming. If you do, the tests may stop running with ports still disabled. To recover from this, unplug the ICS from the power outlet, then plug it in again. The loopback tests disrupt service. Do not run tests during busy user times. Loopback tests for T1 or ISDN-PRI lines Installer password required The following messages may appear on the Alarm Telephone during Loopback tests. Message Explanation EVT: 210-YYYZ Loopback test YYY on Trunk Cartridge Z has started EVT: 211-YYYZ Loopback test YYY on Trunk Cartridge Z has ended P0992638 03 Modular ICS 6.0 Installer Guide 526 / Tests Line loopback NorstarNorstar ICS ICS T1T1 network network The line loopback test loops the full 1.544 Mbps signal received from the network back to the network. The looped signal is regenerated without any change in the framing format and without the removal of any bipolar violations. The line loopback test can also be invoked and stopped remotely using the in-band signal or via the facility data link (FDL) in extended super frame (ESF) format. The line loopback test must be run in coordination with the T1 or PRI service provider. Some test patterns can cause the DTI to reset. To avoid this, start the line loopback test from your system before the T1 or PRI service provider begins their test, and stop the line loopback test from your system after the T1 or PRI service provider ends their test. Modular ICS 6.0 Installer Guide P0992638 03 Tests / 527 Payload loopback Norstar NorstarICS ICS T1 T1 network network The payload loopback test loops the received information bits (192 per frame) back to the network. The payload loopback test can also be invoked and stopped remotely via the facility data link (FDL) in extended super frame (ESF) format. The payload loopback test must be run in coordination with the T1 service provider. Some test patterns can cause the DTI to reset. To avoid this, start the payload loopback test from your system before the T1 service provider begins their test, and stop the payload loopback test from your system after the T1 service provider ends their test. P0992638 03 Modular ICS 6.0 Installer Guide 528 / Tests Card edge loopback Norstar NorstarICS ICS T1 T1 network network The card edge loopback test loops the outgoing signal on the DTI back to its internal received signal path. Signal paths to the external network are disconnected. Continuity loopback Norstar NorstarICS ICS T1 T1 network network Modular ICS 6.0 Installer Guide P0992638 03 Tests / 529 The continuity loopback test shorts the tip and ring pair of the receive signal path with the transmit signal path. This test allows you to check the metallic continuity of the external wiring. Tests initiated from Norstar You can start and stop Loopback tests in Maintenance programming under the heading Loopback tests. You can also push a button on the DTI faceplate to start and stop the continuity test. You can run DTE and DS30 Loopback tests to verify the SDI data transfer capabilities. Under the Hardware heading, ensure that the Type setting for data module is SDI before choosing the Loopback test you will run. Tests initiated by the central office If the internal CSU is administered on line loopback and payload loopback tests can also be invoked and stopped by the central office. In order to be able to run a payload loopback test, the DTI must be configured for extended superframe format. P0992638 03 Modular ICS 6.0 Installer Guide 530 / Tests Starting a loopback tests Installer password required Give notice that you are running a loopback test. Calls on all T1 or PRI lines on the DTI will be automatically dropped when a loopback test is invoked. Use the Page feature to notify people using the system that a test is about to begin and that calls will be disconnected. Start with the display showing Loopback tests:. 8. Press ≠. Show Module: displays. 9. Press ‘. Cards on KSU displays. If you want to test cartridges on another module, press ‘ until the display shows the module. 10. Press ≠. Cd1-KSU displays. If you want to test the second cartridge on the KSU, press ‘. The display shows Cd2-KSU. 11. Press ≠. If there is an analog cartridge in the slot or the slot is empty, the display shows Need digital crd. 12. Press ‘ until the display shows the test you want to run: Continuity loopback, Line loopback, Payload loopback, Card edge loopback. 13. Press START to begin the test. The display shows the test name followed by running. 14. Press STOP to end the test. Modular ICS 6.0 Installer Guide P0992638 03 Tests / 531 Operating a Continuity loopback test Installer password required You start the Continuity loopback test by pressing the button on the front of the DTI. Calls on all lines on the cartridge are automatically dropped when a loopback test is invoked. Give notice that you are running a loopback test. Calls on all T1 or PRI lines on the DTI will be automatically dropped when a loopback test is invoked. Use the Page feature to notify people using the system that a test is about to begin and that calls will be disconnected. • The red LED above the button remains on until the test is canceled. • Invoking a Continuity loopback test automatically cancels any other test in progress. To stop the continuity loopback test, press the button on the DTI. The red LED above the button turns off when the test is canceled. • Loopback test for BRI lines Installer password required The loopback test for BRI lines loops the incoming BRI payload back to the local exchange (service provider) for evaluation of the transmission quality. Loopback tests should be conducted only under the guidance of the service provider, and the results from these tests are returned to the service provider. You can run loopback payload tests simultaneously on multiple loops or multiple cards. The loop must be provisioned to perform the test. All calls on the card you are testing will be dropped at the start of a loop payload test. P0992638 03 Modular ICS 6.0 Installer Guide 532 / Tests Operating a payload loopback test Installer password required All calls on a BRI loop are dropped when you start loopback test. While the loopback test is in progress, the BRI lines go out of service. There is no warning from the system. Pick an appropriate time to do a test and warn users that they will lose any calls in progress. Start with the display showing Loopback tests:. 15. Press ≠. Show Module: displays. 16. Enter a module number or press LIST to scroll through modules. Cards on KSU or Card on Mod X displays. 17. If you want to test cartridges on another module, press ‘ until the display shows the module. 18. Press ≠. Cd1-KSU or Cd1-ModX displays. If you want to test the second cartridge on the KSU, press ‘ to display Cd2-KSU or Cd1-ModX. 19. Press ≠. • If there is an analog cartridge in the slot or the slot is empty, the display shows Need digital crd. • If there is a BRI cartridge with U-NT or S/T loops, the display shows Loop nnn. 20. Press ≠. Payload loopback displays. 21. Press START to begin the test. Payload running displays. 22. Press STOP to end the test. Note: You can exit programming or move on to other programming or loop testing while the test is running. Modular ICS 6.0 Installer Guide P0992638 03 CSU stats / 533 CSU stats Each DTI is equipped with an internal channel service unit (CSU). When enabled, the internal CSU monitors the quality of the received T1 signal and provides performance statistics and diagnostic information. DTIs must be individually programmed to establish parameters for collecting and measuring transmission performance statistics by the CSU. Statistics Installer password required The CSU provides both performance and alarm statistics. Three performance parameters are accumulated: • errored seconds (ES-P) • • severely errored seconds (SES-P) unavailable seconds (UAS-P) These parameters are defined as per TIA-547A. Errored seconds are enhanced to include control slip (CS) events. The parameters are stored for the previous 15-minute interval, the 15-minute intervals in the last 24 hours, and the previous 24-hour interval. Only near-end performance data is recorded. The internal CSU continuously monitors the received signal and detects four types of transmission defects: • any active carrier failure alarms (CFA) — loss of signal LOS, out of frame OOF, alarm indication signal AIS, remote alarm indication RAI • the number of bipolar violations that occurred in the last minute P0992638 03 Modular ICS 6.0 Installer Guide 534 / CSU stats • • any defects that occurred in the last minute — loss of signal LOS, out of frame OOF, alarm indication signal AIS the number of milliseconds of short term alarms in the last minute — loss of signal LOS, out of frame OOF, alarm indication signal AIS, remote alarm indication RAI. A shortterm alarm is declared when the detected defects persist for tens of milliseconds. A carrier failure alarm (CFA) is a duration of carrier system outage. CFA types reported can be mapped to CFAs defined in TIA-547A and TR62411 as follows: Norstar TIA-547A TR62411 LOS CFA Red CFA Red CFA OOF CFA Red CFA Red CFA AIS CFA Red CFA AIS CFA RAI CFA Yellow CFA Yellow CFA The criteria for declaring and clearing the alarms is selectable to meet those in TIA-547A or TR64211. Checking the performance statistics Installer password required To check the performance statistics, start with the display showing CSU stats: 1. Press ≠. Show card: displays. If the ICS in not equipped with DTIs, or if both cartridges have their internal CSU setting programmed to off, the display shows Unequipped. Ú Û 2. Press or depending on which Trunk Cartridge you are checking. Cd1-KSU or Cd2-KSU: displays. 3. Press ≠ to see the results. Modular ICS 6.0 Installer Guide P0992638 03 CSU stats / 535 4. Press TIMER. The display shows the date and time that the system began collecting statistics. 5. Press ‘. Performnce stats displays. 6. Press ≠ to view the performance stats. Current interval displays. 7. Press ≠ to display the duration of the current interval. OR Press ‘ until the display shows the type of interval statistics you want to check. Options are: • 15 min intervals for intervals in the last 24 hours, numbered from the most recent (01) to the oldest (96). Press ≠, then enter an interval number, or press ‘ to view the most recent interval. The display shows the start time of the interval. • 24 hour summary for a summary of the previous 24 hours. Press ≠ to display the number of intervals in the summary. 8. Press ‘. ES: displays the number of errored seconds. 9. Press ‘. SES: displays the number of severely errored seconds. 10. Press ‘. UAS: displays the number of unavailable time seconds. 11. Press – until the display shows Performnce stats. P0992638 03 Modular ICS 6.0 Installer Guide 536 / CSU stats Checking the CSU alarms Installer password required To check the CSU alarms, start with Performnce stats. 1. Press ‘. Alarm stats displays. 2. Press ≠. Active alarms displays. Checking active alarms Installer password required Start with the display showing Active alarms. 1. Press ≠. The display shows the first active alarm or no active alarms. 2. Press ‘ or “ to cycle through the complete list of active alarms. 3. Press – to return to Active alarms. Checking carrier failure alarms Installer password required Start with the display showing Active alarms. 1. Press ‘. CFA alarms displays. 2. Press ≠. The display shows one of the following: LOS CFA history, OOF CFA history, RAI CFA history or AIS CFA history. 3. Press ‘ until the display shows the type of alarms you wish to view. 4. Press ≠. The display shows the first history item and the time that the alarm started. 5. Use ‘ and “ to move through the history items. Modular ICS 6.0 Installer Guide P0992638 03 CSU stats / 537 Checking bipolar violations Installer password required Start with Active alarms. 1. Press ‘ until you find Bipolar violatn. 2. Press ≠. The display shows the number of bipolar violations that occurred in the last minute. Checking short term alarms Installer password required Start with Active alarms. 1. Press ‘ until you find ShortTerm alarms. 2. Press ≠. The display shows the first type of shortterm alarm and the number of milliseconds, not necessarily contiguous, it was active in the last minute. 3. Press ‘ and “ to move through the short term alarms. Checking defects Installer password required Start with Active alarms. 1. Press ‘ until you find Defects. 2. Press ≠. The display shows the first type of defect and the number of milliseconds, not necessarily contiguous, the hardware reported it active in the last minute. 3. Press ‘ and “ to move through the defects. P0992638 03 Modular ICS 6.0 Installer Guide 538 / CSU stats Resetting all statistics Installer password required Start with the display showing Alarm stats: 1. Press ‘. Stats log displays. 2. Press ≠. Reset stats? displays. 3. Press YES to erase all the current statistics and begin collecting statistics again. Modular ICS 6.0 Installer Guide P0992638 03 Diagnostic tools / 539 Diagnostic tools The command under this heading allows you to perform a warm restart on your system. 1. At the Diagnostic prompt, press ≠. Restart system? displays. 2. If you are sure you want to perform a warm start on your system, press YES. Otherwise, press CANCEL. P0992638 03 Modular ICS 6.0 Installer Guide 540 / Link Status Link Status Fractional PRI When you purchase PRI from your service provider, you can request the number of B-channels that are allocated for you to use. For example, you may want to use only 12 B-channels instead of 23 B-channels. If this is your situation, you should disable all the B-channels that you do not need. It is recommended that the number of lines that are deprovisioned on a DTI card (configured as PRI) be the same as the number of B-channels that are disabled. For example when B-channels 13-23 are disabled, you should deprovision lines 13 to 23. Start with the display showing Maintenance 1. Press ≠. System version displays. 2. Press ‘ until you find Link status. 3. Press ≠. Cards on KSU displays. 4. Press ≠. Cd1-KSU: PRI displays. 5. Press ≠. B channeldisplays. 6. Press ≠. You can view the status of the PRI channel, for example: PRI:B01 Idle. Note: When the display shows PRI:B01 Near, it means that the channel has been disabled by Norstar. When the display shows PRI:B01 Far, it means that the channel has been disabled by the CO. 7. Press Enable or Disable key to change the setting for the channel or press ‘ to move to the next B-channel. Modular ICS 6.0 Installer Guide P0992638 03 Usage Metrics Hunt groups Installer password required This feature gives you statistical information about hunt group calls. From Usage Metrics, start with the display showing Hunt groups. 1. Press ≠. Show group: displays. 2. Enter the group number. Hg1 metrics displays. 3. Press ≠. The display shows the date the information was last cleared. 4. Press ‘. TotalCalls: displays. The displayed value is the total number of calls received by the hunt group, up to a maximum value of 99999. 5. Press ‘. Ans: displays. The displayed values are the number of calls that were answered up to a maximum value of 99999 and the percentage of answered calls versus total calls up to a maximum value of 999. 6. Press ‘. Avg ans: _ sec displays. The displayed value is the average time in seconds that it took to answer a call, up to a maximum value of 999. 7. Press ‘. Abndn: displays. The displayed values are the number of calls that were abandoned up to a maximum value of 99999 and the percentage of abandoned calls versus total calls up to a maximum value of 999. P0992638 03 Modular ICS 6.0 Installer Guide 542 / Usage Metrics 8. Press ‘. Busy: displays. The displayed values show the number of times the hunt group was busy up to a maximum value of 99999 and the percentage of busy call versus total calls up to a maximum value of 999. 9. Press ‘. Ovrfl: displays. The displayed values show the number of calls that were sent to the overflow position up to a maximum value of 99999 and the percentage of overflow calls versus total calls up to a maximum value of 999. 10. Press ‘. Avg Q:_ sec displays. The displayed value is the average time, in seconds, that the call waited in the queue, up to a maximum value of 999. Call-by-Call Installer password required This feature gives you statistical information on call-by-call limit settings for PRI when the protocol is set to call-by-call routing. From Usage Metrics, start with the display showing CbC limit stats. 1. Press ≠. The display shows the first pool (PRI-A or PRI-B) that supports CbC routing. Press NEXT to show the other pool if it is supported. 2. Press ≠. Service: displays. The service that is displayed depends upon the protocol. Press NEXT to select a different service. Modular ICS 6.0 Installer Guide P0992638 03 Usage Metrics / 543 3. Press ≠. The display shows the supported call type for the selected service. 4. Press ‘ to select the next supported call type, either Incoming calls or Outgoing calls. For Incoming calls press ≠. The display shows Min denied: ___. Press ‘. The display shows Max denied:___ For Outgoing calls press ≠. The display shows Min denied:___. Press ‘. The display shows Max denied:___ Note: The value for Min denied and Max denied can be from 0 to 999. Clearing the metrics After step 1 in the previous section, press CLR to clear the Min and Max denied metrics values for all call types and all supported services for that pool. P0992638 03 Modular ICS 6.0 Installer Guide 544 / Usage Metrics Modular ICS 6.0 Installer Guide P0992638 03 Troubleshooting These troubleshooting procedures allow you to solve many problems in the Norstar system. Follow these procedures before replacing any components. Only qualified persons should service the system. The installation and service of this unit is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons. Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the ICS must be connected to an outlet with a third-wire ground. In addition, all unused slots should have filler faceplates installed and the doors should be in place at the completion of any servicing. Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. A risk point on the ICS is the power cord earth ground pin. These leakage currents normally safely flow to Protective Earth ground via the power cord. Therefore, it is mandatory that connection to an grounded outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (central office lines) removed first. Where more than one procedure is given, the procedures represent different options from which you can select one. P0992638 03 Modular ICS 6.0 Installer Guide 546 / Troubleshooting Troubleshooting procedures for Companion components are included in the Modular ICS Companion Installer Guide. Getting ready Before you begin troubleshooting, gather all the information that is relevant to your network configuration: • the Modular ICS Programming Record • • records from people who use the network information about other hardware and non-Norstar features within the public or private network Notify service provider of T1 or PRI signaling disruption. Notify your T1 or PRI service provider before disconnecting your T1 or PRI lines, removing power to your system, or performing any other action that disrupts your T1 or PRI signaling. Failure to notify your T1 or PRI service provider may result in a loss of T1or PRI service. Tips - Remember that you can check many of the system ²¥¥ñéöä parameters without having to go into a programming session. ) from a T7316, an Use Line Profile ( M7310 or an M7324 set, to check programming for any line. ²¥¥êäæ Use Set Profile ( ) from a T7316, an M7310, or an M7324 telephone, to check programming for any telephone. ²¥â Use Button Inquiry ( particular telephone. Modular ICS 6.0 Installer Guide ) to check the buttons on a P0992638 03 Troubleshooting / 547 Types of problems The problems you encounter will likely occur into one of the following categories: Misunderstanding a feature A problem may be reported because a Norstar user is unfamiliar with the operation of a given feature. You may be able to solve the problem simply by demonstrating how to use the feature correctly. Programming errors You may encounter problems caused by errors in programming. A feature may have been programmed incorrectly or may not have been programmed at all. Refer to the section on programming the feature to ensure all the parameters have been correctly programmed. Wiring connections Wiring problems are caused by loose, unconnected, or incorrect wiring. Use the procedures in the section on Checking the hardware as a guide. Equipment defects You may encounter problems caused by Norstar equipment defects. See the appropriate section for problems related to the system hardware. P0992638 03 Modular ICS 6.0 Installer Guide 548 / Troubleshooting General troubleshooting procedure 1. Diagnose the trouble by determining: • the types of problems users have experienced • the frequency of the problems • how many telephones are affected 2. Check how a feature is being used. A problem may have been reported because of a misunderstanding about how a feature works. Confirm that the person who reported a problem understands the intended use and operation of any feature in question. 3. Check for programming errors. Check that the programming recorded in the Programming Record is correct for the intended operation of the system, and verify that the programming has been correctly entered. ²¡âÞ 4. Run a Station set test ( ). Instructions are included in the Modular ICS 6.0 System Coordinator Guide. 5. Check the wiring and hardware connections. 6. If the problem persists, run a Maintenance session as described in Beginning a Maintenance session on page 486. 7. If hardware is defective, replace it. 8. If the trouble requires expert advice, follow your company procedure for obtaining assistance. Modular ICS 6.0 Installer Guide P0992638 03 Problems with telephones / 549 Problems with telephones Set has faulty buttons, display, handset or other hardware problems ²¡âÞ Run a Station Set Test ( ). Detailed instructions are contained in the Modular ICS 6.0 System Coordinator Guide. Unreadable set display ²¥à If the trouble is with an M7310, T7316, or an M7324 sets 1. Press . 2. Press UP or DOWN to adjust the display to the desired level. 3. Press OK. Tip - The number of contrast settings varies with the model of telephone. If the trouble is with an M7100, T7100, M7208 or T7208 sets 1. Press ²¥à . 2. Press a number on the dialpad to adjust the display to the desired level. 3. Press P0992638 03 ³ . Modular ICS 6.0 Installer Guide 550 / Problems with telephones If the display is still unreadable 1. Go into Maintenance in programming and disable the problem telephone. 2. Replace the problem telephone with a working one. 3. Enable the working telephone. Telephone dead ³¡âÞ 1. Run a Station Set Test ( ). Detailed instructions are contained in the Modular ICS 6.0 System Coordinator Guide. 2. If more than one telephone is affected, refer to Data Module down on page 575. 3. Check for dial tone. 4. Check the display. 5. If the problem persists, replace the telephone with a working set of the same type. This ensures the programming is downloaded to the new set. 6. Check the internal wiring at both the modular jack and the distribution cross-connect. A TCM port should have between 15 and 26 V DC across the Tip and Ring when the telephone is disconnected. 7. Check the line cord. Modular ICS 6.0 Installer Guide P0992638 03 Problems with telephones / 551 Running a Maintenance session to test a dead telephone 1. Run a Maintenance session to ensure that the telephone is not disabled. See Port/DN status on page 488. 2. Disable the port that the telephone is connected to using Port/DN status. 3. Enable the port that the telephone is connected to using Port/DN status. Replacing a telephone In a powered-up system, an existing telephone can be replaced by a new telephone. A new telephone is one that was not previously in service within the system. Replacing telephones of the same type If an existing telephone is unplugged, and a new telephone of the same type is then plugged into the same jack, for example, replacing a T7208 set with another T7208 set, the new telephone acquires the programmin gand the internal number of the old telephone. This is normally done to replace a defective telephone. Replacing telephones of different types If an existing telephone is unplugged, and a new telephone of a different type is plugged into the same jack, the new telephone keeps the old internal number. The new telephone receives a default profile for a telephone of its type. You then need to program the terminal as described in the Modular ICS 6.0 System Coordinator Guide. If the telephone being replaced has more lines than the new telephone, automatic outgoing line selection may not work with the Handsfree feature. A line must be selected manually. P0992638 03 Modular ICS 6.0 Installer Guide 552 / Problems with telephones Status of a telephone that was replaced The old telephone that was unplugged and replaced by a new telephone loses its programming and internal number. The internal number of the old telephone has been given to the new telephone. The programming has either been removed or given to the new telephone when it was plugged into the old jack. The replaced telephone, if it is plugged back into the system, is now treated by the system as a telephone not previously in service. Emergency telephone dead 1. Verify that the power at the ICS or Trunk Module is not on. 2. Verify that there is no dial tone at the emergency telephone. 3. Check that the external line and emergency telephone connections have been made correctly. 4. Ensure that the emergency telephone is not faulty by connecting it directly to the external line and listening for dial tone. 5. Verify that the ICS has a Loop Start Trunk Cartridge installed in slot 4. Verify that the Trunk Module has a Loop Start Trunk Cartridge installed in the left-most slot. 6. Verify that there is dial tone on lines 002 (ET1 on CD1) and 026 (ET2 on CD2) of the ICS and on the first line of each Trunk Module. 7. Replace the ICS if the emergency telephone is connected to the ICS or replace the Trunk Module if the emergency telephone is connected to the Trunk Module. Modular ICS 6.0 Installer Guide P0992638 03 Problems with lines / 553 Problems with lines The troubleshooting problems listed here focus on trouble with making calls or using lines. For problems which are specific to BRI lines, refer to Problems with BRI service on page 570. Calls cannot be made (but can be received) 1. Press ³¥â . 2. Press a line button. 3. If an incorrect line number or name appears, or if neither appears, on the display, check the programming settings. OR If the correct line number or name appears on the display, make sure the external lines are properly cross-connected. 4. Check external lines by attaching a test telephone directly on the distribution block. 5. Ensure that the 25-pair cable is properly connected to the modules or the ICS. 6. Run a Maintenance session. 7. Use Module status to verify that the module the Trunk Cartridge is installed in is not disabled or unequipped. 8. Run a Maintenance session and disable the appropriate ports using Port/DN status. Charts showing external line port number defaults appear under Wiring charts on page 241. 9. Enable the appropriate ports using Port/DN status. P0992638 03 Modular ICS 6.0 Installer Guide 554 / Problems with lines 10. If you still cannot make external calls, power down, then power up the system. This should be done after business hours, to avoid losing calls. 11. To check the line, contact your service provider or central office. Notify service provider of T1 signaling disruption. Notify your T1 service provider before disconnecting your T1 lines, removing power to your system, or performing any other action that disrupts your T1 signaling. Failure to notify your T1 service provider may result in a loss of T1 service. Dial tone absent on external lines ²¥â 1. Use Button Inquiry ( ) to display the number of the external line you are testing. 2. Check for dial tone using a test telephone at the connections for the external line on the distribution block. 3. Make sure that a Trunk Cartridge for the line is properly installed in the ICS or Trunk Module. 4. Make sure that the Trunk Module fiber cable is properly connected to the Expansion Cartridge on the ICS. Refer to Problems with trunk cartridges service on page 566 and Trunk or Station Module down on page 574. 5. Run a Maintenance session to ensure that the line is not disabled. See Port/DN status on page 488. Modular ICS 6.0 Installer Guide P0992638 03 Problems with lines / 555 Hung lines at a telephone Line indicators that have been solid for a long time are the only visible indication that lines are hung. Possible problem A line that has been redirected using Line Redirection may, under some circumstances, remain busy after a call is over. If this happens, the outgoing line for the redirection also remains busy. You can clear this kind of hung line only at the telephone that was used to redirect the line. Solution ²¥â 1. Enter the Button Inquiry feature code ( telephone that was used to redirect the line. ) at the £ ¥ 2. Press the button of the redirected line. 3. Press SHOW or 4. Press DROP or . . Both the redirected line and the outgoing line for the redirection should now be cleared. Possible problem The supervision and/or Discon timer programming for the line do not match the settings for the line at the central office. Solution Verify that your programming for the line matches the central office settings. P0992638 03 Modular ICS 6.0 Installer Guide 556 / Problems with lines Possible problem Lines are still hung after all the above solutions have been investigated or tried out. Solution For lines that are hung for any other reason, you will have to run a Maintenance session. 1. Run a Maintenance session and go to Module status. 2. Disable and enable the affected Trunk Cartridge. Follow the procedures in the General troubleshooting procedure on page 548 before proceeding. Auto-answer line rings at a telephone This section describes possible problems and solutions if an auto-answer line mistakenly rings at a telephone. Possible problem You configured a loop start trunk as auto-answer but the installed hardware does not support disconnect supervision. In this case, the symptom would be accompanied by the Alarm 62 code symptom. Solution Reconfigure the trunk as manual-answer. OR Replace the Trunk Cartridge with one that provides disconnect supervision. Modular ICS 6.0 Installer Guide P0992638 03 Problems with lines / 557 Possible problem The line is configured as auto-answer and unsupervised. Solution Reconfigure the line as manual-answer. OR Reconfigure the line as supervised. Possible problem The line is not equipped for disconnect supervision at the central office. Solution Reconfigure the trunk as manual-answer. Possible problem The Discon timer setting for the Trunk Cartridge in Trk/Line data does not match the setting for the line at the central office. Solution Reconfigure the Discon timer to match the setting at the central office. P0992638 03 Modular ICS 6.0 Installer Guide 558 / Problems with lines Prime telephone gets misdialed calls This section describes possible problems if the Prime telephone is receiving calls that it should be routed elsewhere. Possible problem The digits sent by a switch at a central office or in the private network did not match any Received number, the Auto DN, or the DISA DN. The call has been routed to the prime telephone for the incoming trunk. Solution 1. Verify that the switch is sending the correct number of digits for the Received number length defined in your system. 2. Verify all the digit strings that the switch should be sending. 3. Check that you have defined the corresponding Received number for every target line in your system. 4. Make sure that the published telephone numbers for your network are correct. Modular ICS 6.0 Installer Guide P0992638 03 Problems with lines / 559 Selected lines reads Not in service or Not available When a user selects a line button and the set displays either Not in service or Not available, refer to the problem explanations in this section. Possible problem You have configured a line number associated with an E&M Trunk Cartridge DTMF receiver to appear at the telephone. Solution Reconfigure the line so that it does not appear at any telephone and configure another line to replace it at the telephone. OR Reconfigure the line as a different type and install trunk hardware to support the new type of line. Possible problem The Norstar system has taken an E&M line out of service because the far end did not respond to a disconnect signal from the Norstar system. The symptom would be accompanied by event code 263 in the System test log. Solution 1. Check with the operators of the system at the far end and find out if their system is operating. 2. Check that your system hardware is receiving signals properly. 3. Check the trunk between your system and the far end system for a break. 4. Check that your trunk is properly configured. 5. Run a Maintenance session and go to the heading Module status. P0992638 03 Modular ICS 6.0 Installer Guide 560 / Problems with lines 6. Disable and enable the affected Trunk Cartridge. Possible problem The Norstar system has detected no response on an E&M line from the system at the far end. The symptom will be accompanied by Event code 265 in the System test log. Solution Check with the operators of the system at the far end and get them to troubleshoot their system. Possible problem The line is connected to a DTI which is currently not in service. Solution 1. Check if the green LED on the DTI is flashing to indicate that service is suspended. 2. Check if any yellow LEDs are on to indicate an alarm or error condition. 3. Check if the red test LED is on to indicate that a continuity loopback test is running. 4. Check that the cable connecting the DTI to the termination point from the central office or network is properly connected. 5. Check that the DTI is properly inserted in the ICS. 6. Run a Maintenance session to verify the status of the DTI. Modular ICS 6.0 Installer Guide P0992638 03 Problems with lines / 561 Possible problem The line has been disabled for maintenance purposes. Solution Enable the line. OR If the line will be out of service for some time, configure another line to replace it on the telephone. Possible problem The loop or line has not been provisioned. Solution Provision the loop or line. Selected line pool displays: No free lines If the user selects a line pool and the telephone displays No free lines, refer to this section for solutions. Possible problem If this happens often, there are not enough lines in the line pool to serve the number of line pool users. Solution If the line pool contains loop start trunks, enter programming and move under-used loop start trunks from other line pools into the deficient line pool. OR If the line pool contains E&M trunks, order more trunks from the telephone company or private network vendor. Install additional Trunk Cartridges of the appropriate type. In programming, add the new trunks to the deficient line pool. P0992638 03 Modular ICS 6.0 Installer Guide 562 / Problems with optional equipment Problems with optional equipment Analog Terminal Adapter 1. Check the connections to the jack. 2. Check the connections to the ATA. 3. Disconnect the ATA and replace it with a working telephone. If the telephone still works properly, the ICS and/or the SM are operating properly. 4. Verify that the programming has been done as described in the Programming Record and the Norstar Analog Terminal Adapter Installation Card. 5. If the trouble seems to be in the ICS or SM, double-check all wiring and programming options. Also refer to Problems with BRI service on page 570 or Data Module down on page 575. OR If the trouble seems to be with the ATA, disable the ATA and replace it with a known working one. Running a Maintenance session to test an ATA 1. Run a Maintenance session to ensure that the ATA is not disabled. See Port/DN status on page 488. 2. Disable the port connected to the ATA using Port/DN status. 3. Enable the port connected to the ATA using Port/DN status. Modular ICS 6.0 Installer Guide P0992638 03 Problems with optional equipment / 563 Auxiliary ringer 1. If the auxiliary ringer is used for Schedules (Night, Evening, or Lunch service), ensure that Schedules is activated from the control telephone. 2. Check the wiring between the auxiliary ringer generator and the ringing device. Refer to the auxiliary ringer wiring chart. 3. Check the wiring between the auxiliary ringer generator and the distribution block: Auxiliary ringer wiring Feature Pin Auxiliary ring (Make) 44 (Yellow-Brown) Auxiliary ring (Common) 19 (Brown-Yellow) 4. Ensure that the auxiliary ringer contacts are operating properly by checking with an ohmmeter across the auxiliary ringer pin contacts listed above. 5. Check that the auxiliary ringer pin contacts are programmed to operate in conjunction with any or all of the features in the auxiliary ringer programming chart shown below. Auxiliary ringer programming Feature Programmed in Auxiliary ringer Terminals&Sets Auxiliary ringer Lines Schedules Services The current capacity of the Norstar relay contacts is 50 mA DC. They are designed to operate with the auxiliary ringer generator, or equivalent. P0992638 03 Modular ICS 6.0 Installer Guide 564 / Problems with optional equipment External paging ²¥â 1. Use the Button Inquiry feature ( ) to verify the feature of a programmable memory button. 2. Check the wiring between the 50-pin connector and the paging amplifier or between the connections shown in the external paging wiring chart. External paging wiring Feature Pin Page out (Tip) 40 (Black-Slate) Page out (Ring) 15 (Slate-Black) Page (Make) 41 (Yellow-Blue) Page (Common) 16 (Blue-Yellow) ²ßÛ 3. Test external paging to ensure that it is working. The nominal output signal from the Norstar ICS is 100 mV across 600 Ω. Music on Hold/Background Music trouble Although Music on Hold and Background Music are separate features, they share the same wiring and customer-supplied music source. ²¡ß ²¥â 1. Ensure that the proper feature access code ( ) is turned on. Adjust the volume using the volume control bar. 2. Use the Button Inquiry feature ( ) to verify the feature on a programmable memory button. 3. If there is trouble with Music on Hold or Background Music, check Featr settings in System prgming. 4. Check the wiring between the music source and the 50-pin connector. See Wiring charts on page 241. Modular ICS 6.0 Installer Guide P0992638 03 Problems with optional equipment / 565 5. Ensure that the music source is turned on, is operational, and the volume control is set properly. 6. Any music source with a low-output impedance, less than 3,300 Ω, can be connected. The output level must be less than one volt. P0992638 03 Modular ICS 6.0 Installer Guide 566 / Problems with trunk cartridges service Problems with trunk cartridges service Check first for user problems, then wiring and programming errors before replacing Norstar equipment. Notify service provider of T1 or PRI signaling disruption. Notify your T1 or PRI service provider before disconnecting your T1 or PRI lines, removing power to your system, or performing any other action that disrupts your T1 or PRI signaling. Failure to notify your T1 or PRI service provider may result in a loss of T1 or PRI service. 1. Check that the cartridge is properly inserted in the ICS or Trunk Module. 2. Run a Maintenance session to ensure that the cartridge is not disabled. If the problem persists: If the Trunk Cartridge is installed in the ICS and the AC power is present and the LED indicator on the ICS is off, replace the ICS. If the Trunk Cartridge is installed in a Trunk Module: 1. If AC power is present and the LED indicator on the Trunk Module is off, replace the Trunk Module. 2. Replace the fiber cable. 3. Replace the Trunk Cartridge. 4. Replace the Expansion Cartridge. 5. Replace the ICS. Modular ICS 6.0 Installer Guide P0992638 03 Problems with trunk cartridges service / 567 Refer to Installation on page 209 for information about replacing components. Digital Trunk Interface trouble 1. Run a Maintenance session to verify that the Trunk Cartridge is enabled and that the lines are provisioned. 2. Check the LEDs on the front of the DTI: Receive LEDs Alarm: steady yellow LED upon LOS CFA, OOF CFA, or AIS CFA Error: steady yellow LED during Bit Error short term alarm Transmit LEDs Alarm: steady red LED during transmit alarm indication signal Error: steady yellow LED upon remote alarm indication CFA P0992638 03 In service LED Steady green LED while running downloaded firmware Loopback test LED Steady red LED during Continuity loopback test Modular ICS 6.0 Installer Guide 568 / Problems with trunk cartridges service • Receive Alarm — yellow LED on indicates a problem with the digital transmission being received. This halfduplex link is unusable. • Receive Error — yellow LED indicates a minor error as a result of degraded digital transmission. Possible causes are an ohmic connection, water ingress, or too long a loop. • Transmit Alarm — red LED on indicates an inability to transmit. Alarm indication signal (AIS) is being transmitted to the terminating switch. This half-duplex link in unusable. • Transmit Error — yellow LED on indicates a remote alarm indication (RAI) carrier failure alarm (CFA) is being sent to the terminating switch. If the Transmit Alarm is not on, this indicates a far-end or cable problem. • In service — a flashing green LED indicates that the T1 or PRI trunks are out of service because of a running loopback test, or because the DTI is being initialized. • Loopback test — red LED on while a continuity loopback test is running. All LEDs flashing continuously — the DTI is being initialized. • 3. Run a Maintenance session and any loopback tests as appropriate. 4. Check the pinout of the cable that connects the DTI to the termination point from the T1 or PRI service provider or the external channel service unit, and check that the cable is properly connected. 5. Check with your T1 or PRI service provider to see if through-fed repeaters are used on the T1 or PRI span. The DTI does not provide the DC connection required for through-fed repeaters. Modular ICS 6.0 Installer Guide P0992638 03 Problems with trunk cartridges service / 569 If through-fed repeaters are used on the T1 span, disable the internal CSU and connect the DTI to an external CSU. 6. If the problem persists, replace the DTI. Notify service provider of T1 or PRI signaling disruption. Notify your T1 or PRI service provider before disconnecting your T1 or PRI lines, removing power to your system, or performing any other action that disrupts your T1 or PRI signaling. Failure to notify your T1 or PRI service provider may result in a loss of T1 or PRI service. Monitoring the T1 or PRI signal If you are finding minimal faults with the T1 or PRI signal, you can monitor the signal to try and isolate the problem. The monitor jack on the DTI faceplate provides non-intrusive, bridged in-service monitoring of the T1 or PRI signal. Connect a protocol analyzer or other test equipment into the monitor jack to monitor the signal received from the network, and the signal transmitted by Norstar. Receive signal Transmit signal P0992638 03 Modular ICS 6.0 Installer Guide 570 / Problems with BRI service Problems with BRI service Each LED on front of a BRI-ST or BRI-U Card corresponds with a loop, or indicates an overall state of the BRI connections. BRI Card indicators LED status S, T or U-NT loop S or U-LT loop on normal operation off no synchronization with ISDN network all flashing Card is not recognized by ICS (not configured in Hardware as a valid BRI loop). All the LEDs on a BRI Card are flashing on page 571. bottom LED only flashing ICS is downloading firmware to the card; card is new or has changed location, or Feature Cartridge has been upgraded no synchronization with TE The BRI card is connected to the ISDN network (U loop) but the LED for one of more loops is not lit Possible problem The physical connection or configuration for the network connection is not correct (no Layer 1). Solution 1. Verify the wiring from the network to the distribution block. 2. Verify the wiring from the distribution block to the ICS. 3. Use a Meridian 2500 set to test for data on the BRI trunk. 4. Test the network connection by connecting Bellcore standard terminal equipment (TE) directly to the network. Modular ICS 6.0 Installer Guide P0992638 03 Problems with BRI service / 571 5. Verify that the loop is provisioned. 6. Verify that the loop is properly configured, including the proper loop type, SPIDs, and Network DNs. 7. Disable and re-enable the BRI Card. 8. Disable and enable the module for the Card. Out of service displays when a BRI is selected (LED for loop is lit) Possible problem The loop is configured incorrectly. Layer 1 is present but Layers 2 and 3 are not working. Solution 1. Verify that the SPIDs and Network DNs are programmed correctly in Hardware. 2. Verify that the loop and lines are provisioned. All the LEDs on a BRI Card are flashing Possible problem The card is not configured properly. Solution Verify that the loop is properly configured, including the proper loop type, SPIDs, and Network DNs. P0992638 03 Modular ICS 6.0 Installer Guide 572 / Problems with BRI service Possible problem The card is not recognized by the ICS. Solution 1. Verify that an Expansion Cartridge with Clocking, or Clocking Cartridge is installed in the ICS. 2. Replace the card with another card of the same type. Caller hears one ring and then a fast busy signal when placing a call on a BRI line Possible problem CACH or EKTS, which are not supported by Modular ICS, is included in the ISDN services package. Solution 1. Contact your service provider and ensure that CACH or EKTS are not part of the ISDN services package. These services must be turned off at the switch. 2. Verify that the network DNs have been programmed correctly, and verify the numbers with your service provider. Modular ICS 6.0 Installer Guide P0992638 03 ICS down / 573 ICS down 1. If AC power is present and the LED indicator on the ICS is off, replace the ICS power supply. 2. Disconnect all central office and station lines from the ICS. Power down the ICS by unplugging it. Replacing the ICS power supply ❷ ❶ P0992638 03 Modular ICS 6.0 Installer Guide 574 / Trunk or Station Module down Trunk or Station Module down 1. Run a Maintenance session to ensure that the Trunk Module is not disabled. See Module status on page 495. 2. Disable the module using the Maintenance heading Module status. 3. Enable the module using the Maintenance heading Module status. 4. For Trunk Module Check the external line by terminating a single-line telephone directly on the distribution block, or equivalent, which connects to the Trunk Module. 5. For Station Module If the Station Module is still down, power down, then power up the ICS. If the problem persists 1. If AC power is present and the LED indicator on the Trunk Module is off, replace the Trunk Module. 2. Replace the fiber cable. 3. Replace the Trunk Cartridge. 4. Replace the Expansion Cartridge. 5. Replace the ICS. Refer to Installation on page 209 for information on replacing components. Modular ICS 6.0 Installer Guide P0992638 03 Data Module down / 575 Data Module down 1. Run a Maintenance session to ensure that the module is not disabled. See Module status on page 495. 2. Disable the Data Module using Module status. 3. Enable the Data Module using Module status. 4. If the Data Module is still down, power down, then power up the ICS and the Data Module. If the problem persists 1. If AC power is present and the LED indicator on the Data Module is off, replace the Data Module. 2. Replace the Fiber cable. P0992638 03 Modular ICS 6.0 Installer Guide 576 / Problems for network or remote users Problems for network or remote users Remote feature code gets no response Possible problem A Norstar user has called into another Norstar system and is trying to activate a remote feature but gets no response after dialing the feature code. Solution 1. Make sure that the remote caller is dialing the feature code correctly. Use the asterisk (*) character, followed by the feature code, to activate a remote feature. Do not use for accessing features on a remote Norstar system. ² 2. Make sure that the remote user is dialing tones, not pulses, once the call is answered. Dialed number gets ringback and the wrong person Possible problem The digits sent by a switch at a central office or in the private network did not match any Received number, the Auto DN, or the DISA DN. The call has been routed to the prime telephone for the incoming trunk. Solution 1. Verify that the switch is sending the correct number of digits for the Received number length defined in your system. Modular ICS 6.0 Installer Guide P0992638 03 Problems for network or remote users / 577 2. Verify all the digit strings that the switch should be sending. 3. Check that you have defined the corresponding Received number for every target line in your system. 4. Make sure that the published telephone numbers for your network are correct. Dialed number gets stuttered dial tone instead of ringback Possible problem The remote caller has tried to reach a Norstar target line, but has reached a trunk with DISA instead. Alternatively, the Norstar system has mapped incoming digits onto the DISA DN. Solution 1. Verify all the digit strings that the switch should be sending. 2. Check that you have defined a corresponding Received number for every target line in your system. 3. Check that you have defined the correct DISA DN for your system. 4. Make sure that the published telephone numbers for your network are correct. P0992638 03 Modular ICS 6.0 Installer Guide 578 / Problems for network or remote users Dialed number gets dial tone instead of ringback Possible problem The remote caller has tried to reach a Norstar target line, but has reached the Norstar system instead. Norstar has mapped the incoming digits onto the Auto DN. Solution 1. Verify all the digit strings that the switch should be sending. 2. Check that you have defined the corresponding Received number for every target line in your system. 3. Check that you have defined the correct Auto DN for your system. 4. Make sure that the published telephone numbers for your network are correct. Dialed number gets busy tone Possible problem The target line that the incoming digits map onto is busy, and there is no prime telephone for the incoming trunk. Solution For maximum call coverage, make sure that you configure a prime telephone for every incoming trunk. Modular ICS 6.0 Installer Guide P0992638 03 Problems for network or remote users / 579 Dialed number does not get through Possible problem The digits sent by a switch at a central office or in the private network did not match any Received number, the Auto DN, or the DISA DN. There is also no prime telephone assigned for the incoming trunk. In this case, the caller may hear overflow tone from the Norstar system or a recorded message from the originating switch. Solution 1. Configure a prime telephone for every incoming trunk. 2. Verify that the switch is sending the correct number of digits for the Received number length defined in your system. 3. Verify all the digit strings that the switch should be sending. 4. Check that you have defined a Received number for every target line in your system. 5. Make sure that the published telephone numbers for your network are correct. Possible problem The Norstar system did not receive some or all of the incoming digits. Solution 1. Check that the system hardware is receiving signals properly. 2. Verify that the switch is sending the correct number of digits for the Received number length defined in your system. P0992638 03 Modular ICS 6.0 Installer Guide 580 / Problems for network or remote users 3. If the switch at the far end is sending pulse signals, make sure they are being sent at the proper rate. Pulse digits must be 300 ms or more apart for Norstar to receive them. Possible problem If remote callers are having difficulty getting through from the public network, there may be a problem with your DID Trunk Cartridge. Solution 1. Connect a single-line DTMF telephone to a DID trunk input on the DID Trunk Cartridge. 2. Use the single-line telephone to enter a Received number that has been programmed for a target line in your system. Listen for ringback. 3. If you do not hear ringback, check that the target line is assigned to a telephone and that there is a prime telephone assigned for the DID trunk. 4. If you now hear ringback, but you also hear the noise of your unanswered call ringing, check the cross-connections. If all the cross-connections are correct replace the Trunk Cartridge. Possible problem If remote callers are having difficulty getting through from the private network, there may be a problem with your E&M/ DISA Trunk Cartridge. Solution 1. Check the cross-connections for the E&M/DISA Trunk Cartridge. Modular ICS 6.0 Installer Guide P0992638 03 Problems for network or remote users / 581 2. If the E&M trunks are connected to another Norstar system, make sure that connections have been made as indicated in Installation on page 209. 3. Use the following table to check for correct voltage on the E&M/DISA leads: Voltages on E&M leads Leads Voltage: active Voltage: inactive V T-R 125 mV AC on steady dial tone 0 V AC V T1-R1 125 mV AC on steady dial tone 0 V AC V E-SG 0 V DC to -5 V DC -48 V DC V M-SB 0 V DC to + 2 V DC -48 V DC Dialed DISA number gets ringback instead of stuttered dial tone The remote caller has dialed a DISA number, but has instead reached a target line, or has been routed to the prime telephone for the auto-answer trunk. The Norstar system has mapped the incoming digits from a switch onto a target line, or has been unable to map the digits anywhere. Solution 1. Verify that the switch is sending the correct number of digits for the Received number length defined in your system. 2. Verify all the digit strings that the switch should be sending. 3. Check that you have defined the correct DISA DN for your system. 4. Make sure that the published telephone numbers for your network are correct. P0992638 03 Modular ICS 6.0 Installer Guide 582 / Problems for network or remote users Dialed DISA number gets dial tone instead of stuttered dial tone Possible problem The remote caller has dialed a DISA number, but has reached the Norstar system instead. The Norstar system has mapped the incoming digits from a switch onto the Auto DN. Solution 1. Verify that the switch is sending the correct number of digits for the Received number length defined in your system. 2. Verify all the digit strings that the switch should be sending. 3. Check that you have defined the correct DISA DN for your system. 4. Make sure that the DISA DN and Auto DN are different enough to prevent misdialing. 5. Make sure that the published telephone numbers for your network are correct. DISA user gets overflow tone when entering COS password Possible problem The remote caller may have entered an invalid password. Solution Check programming under COS passwords and verify that the caller has a valid password. Modular ICS 6.0 Installer Guide P0992638 03 Problems for network or remote users / 583 Possible problem The remote caller may have entered an asterisk (*) as one of the six digits. Solution Instruct remote callers to enter their COS password correctly: enter six digits. Possible problem The remote caller may have entered a number sign (#) as one of the six digits. Solution Instruct remote callers to enter their COS password correctly: enter six digits. The number sign (#) may be entered after the sixth digit, but is not required. Possible problem The remote caller may have waited more than 15 seconds between entering digits. Solution Instruct remote callers to enter their COS password correctly: enter six digits, and do not pause too long between digits. Possible problem The caller may be dialing from a rotary-dial telephone or from a push-button telephone that uses pulse signaling. Solution Inform remote callers that they must dial from a push-button telephone that uses DTMF tone signaling. P0992638 03 Modular ICS 6.0 Installer Guide 584 / Problems for network or remote users Dialed feature code gets overflow tone Possible problem The remote caller does not have access to that feature. Solution 1. If the call came in on a trunk with DISA, check the Class of Service that is associated with the COS password of the remote caller. If it is too restrictive, modify the remote package assigned to the COS password, or assign another COS password that is more suitable. 2. If the call came in on a trunk without DISA, check the remote package that you assigned to the incoming trunk. Make sure that it gives the appropriate access to the remote caller. Possible problem The feature code is not valid. Solution 1. Make sure that remote callers have a correct listing of the features that are programmed for remote access. ¥ 2. Ensure that remote callers are dialing the feature code correctly. Press followed by the feature code to activate a remote feature. Possible problem The caller may be dialing on a rotary-dial telephone or on a push-button telephone that uses pulse signaling. Solution Inform remote callers that they must dial from a push-button telephone that uses DTMF tone signaling. Modular ICS 6.0 Installer Guide P0992638 03 Problems for network or remote users / 585 Dialed feature code gets busy tone Possible problem A resource that the remote feature uses may currently be in use. For example, a remote caller trying to use the paging feature would get a busy tone if the auxiliary speaker were being used at the time. Solution If repeated attempts to use the remote feature get busy tone, there may be a malfunction in a resource that the feature uses. Check that the remote feature hardware is functioning normally. Line pool access code gets overflow tone Possible problem If the published line pool access code is valid, the remote caller does not have access to that line pool. Solution If the incoming trunk answers with DISA, give the remote caller a COS password that permits access to that line pool. OR Change the remote package for the incoming trunk so that it permits access to that line pool. OR Give the remote caller a line pool access code that is permitted within the Class of Service on the incoming trunk. P0992638 03 Modular ICS 6.0 Installer Guide 586 / Problems for network or remote users Possible problem If the published line pool access code is invalid, the system has attempted, without success, to match the invalid code to a Norstar target line internal number, and there is no prime telephone for the auto-answer trunk. Solution 1. Make sure that the published line pool access codes are correct. 2. Check that the line pool access codes have been entered correctly under Access codes in System prgming. Possible problem The caller may be dialing from the network on a rotary-dial telephone or on a push-button telephone that uses pulse signaling. Solution Inform remote callers that they must dial from a push-button telephone that uses DTMF tone signaling. Line pool access code gets ringback Possible problem The published line pool access code is invalid, and the system has routed the call to the prime telephone for the incoming trunk. Solution 1. Make sure that the published line pool access codes are correct. 2. Check that the line pool codes have been entered correctly under Access codes in System prgming. Modular ICS 6.0 Installer Guide P0992638 03 Problems for network or remote users / 587 Line pool access code gets busy tone Possible problem There are not enough lines in the line pool to serve the number of users. Solution If the line pool contains loop start trunks, enter programming and move under-used loop start trunks from other line pools into the deficient line pool. OR If the line pool contains E&M trunks, order more trunks from the telephone company or private network vendor. Install additional E&M Trunk Cartridges. In programming, add the new trunks to the deficient line pool. OR Create a separate line pool for remote users only. Possible problem There are DID lines in the line pool. Solution In programming, make sure that there are no DID lines in any of the line pools. Dialed number gets no response Possible problem The remote caller, after accessing a line in a line pool, may have started dialing before the far end was ready to receive. Solution Instruct remote callers to wait until they hear feedback before entering any digits. P0992638 03 Modular ICS 6.0 Installer Guide 588 / Problems for network or remote users Possible problem There may be a malfunction in the line that the remote caller accessed. Solution If the problem is persistent, check that all lines in the affected line pool are functioning normally. Possible problem There may be a malfunction in the system that the caller is trying to reach. Solution Inform the operators of the system at the far end that the dialed number is not getting through. Modular ICS 6.0 Installer Guide P0992638 03 Specifications Norstar system Service tone cadences Tone Cadence (seconds) Busy 0.5 on / 0.5 off Expensive Route 0.3 on / 0.3 off (3 bursts) Overflow 0.25 on / 0.25 off Ringback 2.0 on / 4.0 off Confirmation 1.0 on / 1.0 off (three bursts followed by no tone) Recall 1.0 on / 1.0 off (three bursts followed by steady tone) Ring splash 0.2 on (one burst) Power specifications Characteristic ICS TM SM Voltage V ac 110-120 110-120 110-120 Current A rms (max) 2.6 1.75 1.0 Frequency Hz 47-63 45-70 45-70 Crest factor 4.0 4.0 4.0 Telephone loop specifications Characteristic Value Loop resistance 64 ¾ (300 m of 0.5 mm wire or 1000 ft. of 24 AWG wire) Loop length 300 m (1000 ft.) without station auxiliary power supply 790 m (2500 ft.) with station auxiliary power supply Minimum voltage at telephone P0992638 03 10 V dc Modular ICS 6.0 Installer Guide 590 / Specifications Current at telephone (idle) 45 mA nominal Current at telephone (active) 80 mA maximum Electrical requirements Characteristic Spec/Value Electrostatic discharge ICS and telephones IEC 801-2 severity level 3 maximum of 15 kV with a 300¾/150 pF probe Connectors IEC 801-2 severity level 2 Radiated immunity maximum of 5 V/m from 100 kHz to 1 GHz Conducted immunity maximum of 3 V rms from 0.1 MHz to 30 MHz Environmental requirements Characteristic Spec/Value Operating temperature range 0°C to 50°C (32°F to 122°F) IEC. 68-2-1 Tests Ad and IEC 68-2-2, Method A Storage temperature range -50°C to 70°C (-31°F to 158°F) IEC. 68-2-2 Test Bd Humidity above 34°C (93°F) 5% to 95% (non-condensing) <52 mbar of water vapor pressure ISDN network synchronization* Characteristic Spec/Value Free run clock accuracy ±32 ppm Network synchronized clock accuracy ±5 ppm * These specifications only apply when the system clock is not derived from a Digital Trunk Interface connection to the network. Modular ICS 6.0 Installer Guide P0992638 03 Specifications / 591 Digital Trunk Interface Network interface Characteristic Spec/Value Physical RJ48C 8-pin modular jack Line rate 1.544 +/- 32 Mbps Framing Superframe/extended superframe* Line code AMI/B8ZS* Impedance 100 ¾ * These values are set in Hardware programming. See the Hardware on page 455 for details. DSX1 operation Characteristic Value Pre-equalization 0-210 m (0-700 ft.)* * This value is set in Hardware programming. See the Hardware on page 455 for details. CSU operation Characteristic Spec/Value Line build out 0, 7.5 or 15 dB* Input dynamic range 0 to -26 dB (typical) Performance reporting Simultaneous support of TR 54016 or TIA-547A Line loopback support Remote activation/deactivation via in-band code or FDL as per TR 54016 or TIA-547A Payload loopback support Remote activation/deactivation via FDL as per TR 54016 or TIA-547A Carrier failure alarms (CFA) Alarm indication signal (AIS), Red Yellow * This value is set in Hardware programming. See the Hardware on page 455 for details. P0992638 03 Modular ICS 6.0 Installer Guide 592 / Specifications Synchronization performance Characteristic Spec/Value Stratum 4E Digital trunk signaling support Types Options Loop Start with answer and disconnect supervision OSI interval* Pulse/DTMF dialing* E&M Immediate start (Pulse dialing only), Wink start, Delay start or ring-down tie line* Pulse/DTMF dialing* DID Immediate start (Pulse dialing only), Wink start or Delay start* Pulse/DTMF dialing* Ground start * These values are set in Hardware programming. See the Hardware on page 455 for details. Local test support Characteristic Value Monitor jack Bridging via Bantam jack Line loopback activate/deactivate via maintenance* Payload loopback activate/deactivate via maintenance* Card edge loopback activate/deactivate via maintenance* Continuity loopback activate/deactivate via push button on faceplate* * See Tests on page 525 for details on running these tests. Modular ICS 6.0 Installer Guide P0992638 03 Glossary A AbsorbLength: A setting that determines how many of the digits in a destination code will not be dialed by the system. AbsorbLength is assigned under Destination codes in Services. access code: Different sequences of characters used to gain access to these Norstar features: Line pools, Call park, external lines, Direct-Dial telephone, Auto DN, and DISA DN. alarm code: A number that appears on the alarm telephone display, informing you that the ICS has detected a fault in the system. alarm telephone: A telephone that is designated to receive reports of Norstar system problems. This function is usually assigned to a prime telephone, but this can be changed under Feature settings in Sys prgrammng. Analog Terminal Adapter (ATA): A device that permits analog telecommunication devices such as fax machines, answering machines, and single line telephones to be connected to the Norstar system. Programmed defaults for the ATA are automatically assigned by the Norstar system. ANSI: American National Standards Institute. Answer button: A telephone button with an indicator that is used to monitor another telephone. The answer button indicates incoming calls destined for the other telephone. Someone working at a telephone with answer buttons (an attendant, for example) can receive all ringing and visual indication of incoming calls for other telephones, and answer those calls when necessary. P0992638 03 One telephone can have up to four Answer buttons. An Answer button is automatically assigned to a telephone when that telephone is assigned an Answer DN. Answer DN: The internal or directory number (DN) of a telephone that is monitored by an Answer button. You can assign up to four Answer DNs to a telephone under Line Access in Terminals and Sets programming. ²¡ÚÞ Autobumping: A feature that determines what the system does with new Call Log items when your Call Log is full. When Autobumping is on, a new log entry causes the oldest entry to be deleted. If Autobumping is off, your Norstar system does not log calls when your log is full. autodial button: A memory button that, if programmed, provides one-touch dialing of external or internal numbers. ²¥¡Ý autolog options: A feature that allows you to select the type of calls that are stored in your Call Log. You can choose to log calls that were not answered by anyone within the system, to log calls that were unanswered at this telephone but which were answered elsewhere in the system, to log all calls answered and not answered at this telephone, or to not have calls automatically logged. Automatic Dial: A feature that allows you to dial without having to pick up the receiver or select a line. You must have a prime line to use Automatic Dial. Automatic Dial is assigned under Dialing options in Terminals&Sets programming. Modular ICS 6.0 Installer Guide 594 / Glossary Automatic Handsfree: A feature which automatically activates Handsfree operation when you make or answer a call. Automatic Handsfree is assigned under Handsfree in Terminals&Sets programming. Automatic Hold: A feature that automatically places an active call on hold when you select another line.Automatic Hold (Full AutoHold) is assigned in Lines programming. Automatic Privacy: See Privacy. Automatic Daylight Savings Time: A feature that switches the system to standard or daylight savings time at pre-programmed times. It is turned on or off under Daylight time in Sys prgrmmng. Automatic Telephone Relocation: A feature that allows a telephone to retain personal and system programming when the telephone is plugged into a different Norstar modular jack. Automatic Telephone Relocation is enabled under Set relocation in Sys prgrmmng. auxiliary ringer: A separate external telephone ringer or bell which can be programmed to ring when a line or a telephone rings. An auxiliary ringer may be programmed to ring only when the system is in a particular schedule. Programming of an auxiliary ringer is done in Services programming after the feature has been enabled under Capabilities in Terminals&Sets programming. AWG: American wire gauge. B B channel (Bearer channel). An ISDN standard transmission channel used for voice or data transmission. Base station (XC 3.0 only): A Companion component that is mounted on walls and ceilings to provide a radio link to an office or other area where Companion portable telephones are used. Each base station houses two radios that allow portables to send and receive calls through the ICS. (See also Companion Wireless) Background Music: A feature that allows you to hear music from the speaker of your Norstar telephone. It is available only if a music source has been attached to the ICS and the feature has been enabled under Feature settings in Sys prgrmmng. Basic password: A one- to six-digit password that prevents unauthorized access to the most commonly-used telephone settings. The Basic password can be assigned and changed in Passwords programming. Basic Rate Interface (BRI): An ISDN interface which uses two B channels and a D channel (2B+D). Bearer channel: See B channel. Business series terminals These terminals were developed to replace the Norstar M-series terminals. Therefore, their functionality closely parallels the M-series terminals. busy lamp field (BLF): A device with a liquid crystal display (LCD) panel of indicators that shows the status of up to 24 telephones in the Norstar system. The BLF attaches to the M7310 and T7316 telephones. button caps: Interchangeable plastic caps that fit over the buttons of Norstar telephones. They are used to indicate the Modular ICS 6.0 Installer Guide P0992638 03 Glossary / 595 features programmed onto each programmable memory button. Button caps are either pre-printed or have clear windows that allow you to insert labels. ²¥â Button Inquiry: With this feature you can check the function of each programmable button on your system telephone. C ²àà ²Ý Call Duration timer: A feature that allows you to see how long you spent on your last call, or how long you have been on your present call. Call Forward: A feature that forwards all the calls arriving at your telephone to another telephone in your Norstar system. To have calls forwarded outside the system, use Line Redirection. Call Forward No Answer: A feature that forwards all calls arriving at your telephone to another designated telephone in your Norstar system after a specific number of rings. Call Forward No Answer is assigned under Capabilities in Terminals&Sets programming. Call Forward On Busy: A feature that forwards all calls at your telephone to another designated telephone if your telephone is busy. This feature is assigned under Capabilities in Terminals&Sets programming. Call Forward Override: An automatic system feature that allows you to call someone and ask them to stop forwarding their calls to you. ²¡ÚÚ Call Information: Call Information allows you to display information about incoming calls. For external calls, you can display the caller name, telephone number and the line name. For an internal call, you can display the name of the caller and the P0992638 03 internal number. You can obtain information about ringing, answered, or held calls. Call Information Trunk Cartridge: The Trunk Cartridge that allows you to connect loop start trunks with Call Information capability to the Norstar system. ²¡ÚÛ Call Log: Enter your Call Log to view a record of incoming calls. The log could contain the following information for each call: sequence number in the Call Log, name and number of caller, long distance indication, indication if the call was answered, time and date of the call, number of repeated calls from the same source, and name of the line that the call came in on. See Autobumping, Autolog options, and Call Log for further information. ²àÝ Call Park: With this feature you can place a call on hold so that someone can retrieve it from any other telephone in the Norstar system by selecting an internal line and entering a retrieval code. The retrieval code appears on the display of your telephone when you park the call. You can park up to 25 calls on the system at one time. Call Park Callback: See Callback. Call Park prefix: The first digit of the retrieval code of a parked call. This digit cannot conflict with the first digit of any existing DNs, Line Pool access codes, the Direct-dial digit, or the external line access code. The default Call Park prefix digit is 1. It may be set to none, in which case Call Park is disabled. Call Park prefix is assigned under Access codes in Sys prgrmmng. ²àß Call Pickup Directed: A feature that allows you to answer a call ringing at any system telephone by entering the internal number of that Modular ICS 6.0 Installer Guide 596 / Glossary telephone before taking the call. Call Pickup Directed is enabled under Feature settings in Sys prgrmmng. autodial buttons or feature buttons. A maximum of two CAP modules can be connected to a single M7324 telephone. Call Pickup Group: See Pickup Group. Centralized voice mail and Auto Attendant: A Norstar VAM can be configured to service other systems connected to the Norstar where the NVAM resides. The connection must be made using PRI SL-1 lines with the MCDN protocol active. Both a PRI and an MCDN software codes (as well as any required voice mail codes) are required for this feature. ²¡âÚ Call Queuing: If you have several calls waiting at your telephone, you can invoke the Call Queuing feature to answer them in order of priority. Priority is given to incoming calls, followed by callback and camped calls. Callback: If you park, camp, or transfer a call to another telephone and it is not answered there, it will ring again at your telephone. How long the system will wait before Callback occurs is set under Feature settings in Sys prgrmmng. ²¡Û Camp-on: A feature that allows you to reroute a call to a telephone even if all the lines on that telephone are busy. To answer a camped call, use Call Queuing or select a line if the camped call appears on your telephone. Priority is given to queued calls. Camp timeout: The length of a delay before a camped call is returned to the telephone that camped the call. The length of delay is set under Feature settings in Sys prgrmmng. Central answering position (CAP): An M7324 telephone that has been designated as a CAP under CAP assignment in Sys prgrmmng. The CAP provides backup answering and can be used to monitor the telephones within a Norstar system. Central answering position (CAP) module: A module connected to an M7324 telephone which provides 48 additional buttons that can be used as Modular ICS 6.0 Installer Guide Channel Service Unit (CSU): A device on the Digital Trunk Interface that is the termination point of the T1 lines from the T1 provider. The CSU collects statistics on the quality of the T1 signal. The CSU ensures network compliance with FCC rules and protects the network from harmful signals or voltages. Class of Service (COS): The set of Norstar features and lines available to the user for a call. The Class of Service for a call is determined by the restriction filters and remote access packages assigned to the telephone in Lines programming. The Class of Service for a call can be changed by entering a sixdigit Class of Service password. (Internal users cannot change their access to features with a COS password, only their restriction filters.) Class of Service and Class of Service passwords are assigned in Passwords programming. See Remote Access. ²ß¡ Class of Service password: A six-digit code that allows you to switch from your current Class of Service to one that allows you to dial numbers prohibited by your current Class of Service. cold start: When all system programming is lost. This can happen because you have entered the Startup P0992638 03 Glossary / 597 ²¥¥êæåæè¸, feature code or after a major event, such as an extended power failure. Combo Cartridge: A cartridge that allows you to connect Trunk Modules and Station Modules to the ICS to expand the system capacity for trunks and telephones. Combo Cartridges provide six-port or 12-port expansion and Services functionality with each cartridge. See also Expansion Cartridge. Companion Wireless: The name for Nortel Networks communication systems which use radio technology to transmit and receive signals between its components and the Norstar system. Companion Wireless provides mobility in the workplace. Calls that used to ring just at your Norstar set can also appear and ring at your portable. Companion portable telephone: Hand-held wireless sets which allow complete mobility within the reach of Companion base stations or an external antenna. Portables offer many, but not all, Norstar features and share much of the same programming as wired desk sets. ²Ü Conference: A feature allows you to establish a three-person call at your Norstar telephone. ²¥à contrast adjustment: Allows you to set the contrast level of your telephone display. control telephone: A control telephone can place the lines for which it has responsibility in or out of a Service Mode. The direct-dial telephone is a control telephone for directing calls to the extra direct-dial telephone. A telephone is made a control telephone and has lines assigned to it in Services programming. P0992638 03 Coordinated Dialing Plan: (CDP) This dialing plan uses a steering code to identify each node in a private network. This one-digit code becomes part of the set DN number rather than a separate code. In this way, system A might have codes in range 2100 to 2999, whereas system B might have codes in range 3100 to 3999. COS: See Class of Service. cursor: A short horizontal line that appears on the system telephone display to indicate that characters can be entered using the dialpad. D D channel (Data channel): An ISDN standard transmission channel which is packet-switched, and is used for call setup, signalling and data transmission. Data channel: See D channel. Data Communications Interface (DCI): A Norstar device that allows you to attach an RS-232 data device to the Norstar system. data terminal: A device, such as a modem, that can be used to transfer data instead of sound over a telephone network. You cannot use Norstar programming to set up such devices. See the documentation that accompanies the device. date: See Show Time or Time and Date. defaults: The settings for all Norstar features when the system is first installed. Settings are changed from their defaults in programming. In this manual, default settings are shown in bold text. Delayed Ring Transfer (DRT) to prime: After a specified number of rings, this feature transfers an unanswered call on an external line, to Modular ICS 6.0 Installer Guide 598 / Glossary the prime telephone associated with that line. This feature is activated under Feature settings in Sys prgrmmng. destination code: A two- to sevendigit number that the system interprets and then translates into the digits that you want dialed out. Both the code and its associated dialed digits are assigned under Routing service in Services programming. DID trunk: See Direct Inward Dial trunks. DID Trunk Cartridge: The Trunk Cartridge that allows you to connect DID trunks to the Norstar system. ²¥¡Û dialing restriction: See Restriction filter. dialing modes: This feature allows you to set the dialing mode of your telephone. Norstar supports three dialing modes: Automatic Dial, Pre-Dial, and Standard Dial. All three modes support on-hook dialing, meaning you can dial a call without picking up the receiver. The special features of the Automatic and Pre-Dial modes are available only when you dial on-hook. Digital Trunk Interface: The Trunk Cartridge connects digital T1 AND ISDN trunks to the Norstar system. Direct-dial: A feature that allows you to dial a designated telephone in your Norstar system with a single digit, such as the main receptionist. As many as five direct dial sets can be established. Each telephone in the system is assigned to one direct-dial telephone. There is a single, system wide digit for calling the assigned direct-dial telephone of any telephone. Direct-dial telephones are established in System programming. Telephones are assigned to a direct-dial telephone under Capabilities in Terminals&Sets programming. Modular ICS 6.0 Installer Guide Direct-dial #: A digit used systemwide to call the Direct-dial telephone. The digit is assigned under Access codes in Sys prgrmmng. Direct-dial number: The digit used to call the direct-dial telephone. Direct Inward Dial trunk: Trunks that allow direct inward dialing from the public network to the Norstar system. Direct inward system access (DISA): The feature that allows remote users to dial directly into the Norstar system and use Norstar features. Callers will hear stuttered dial tone and will be required to enter a Class of Service password to gain access to the system. See Remote Access. directed pickup: See Call Pickup Directed. Directory number (DN): A unique number that is automatically assigned to each telephone or data terminal. The DN, also referred to as an internal number, is often used to identify a telephone when settings are assigned during programming. Default DN assignments start at 221. DISA DN: The received number assigned to the Norstar direct inward system access facility. If a caller dials a number that is assigned to the DISA DN, the caller hears stuttered dial tone and must enter a Class of Service password. Once the password is accepted, the caller hears system dial tone and can use Remote Access features. See Remote Access. Disconnect Supervision: A setting that enables the Norstar system to detect if an external caller hangs up. Once an external caller hangs up, the Norstar system can disconnect its line. Disconnect Supervision is enabled under Trunk/Line data in Lines programming. P0992638 03 Glossary / 599 display: A liquid crystal display (LCD) on the telephone that guides you through feature operation and programming. display button: The Norstar M7310 telephone and M7324 telephone and the Business Series Terminal T7316 are each equipped with three buttons located directly beneath the display. During feature operation or programming, some or all of these buttons may be used to provide further options. If an option is available, it is shown in the bottom row of the two-row display, directly above the corresponding display button. Display buttons are represented in this manual as underlined capital, such as OK. Distinctive ring: Lines, telephones, and hunt group DNs can be configured with a distinctive ring that also determines the priority of a call. ²¡Þ DN: See Directory number. Do Not Disturb: A feature that stops calls from ringing at your telephone. Only Priority Calls will ring at your telephone. A line button will flash when you receive a call, but the call will not ring. DTMF: See Dual tone multifrequency. dual tone multifrequency: Two distinct telephone signaling tones used for dialing. DTI: See Digital Trunk Interface. E E&M/DISA Trunk Cartridge: The Trunk Cartridge that allows you to connect E&M trunks to the Norstar system. The E&M Trunk Cartridge also allows DISA access to the system by providing DTMF receivers for autoanswer trunks. P0992638 03 Emergency 911 dialing: The capability to access a public emergency response system by dialing the digits 9-1-1. State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations. emergency telephone: A single-line telephone, also referred to as a 500/2500 telephone, that becomes active when there is no power to the ICS. evening schedule: See Schedules, and Services. event message: Event messages are stored in the system log and displayed during a Maintenance session. They record a variety of events and activities in the Norstar system. exceptions: See Overrides. Expansion Cartridge: A cartridge that allows you to connect Trunk Modules and Station Modules to the ICS to expand system capacity for trunks and telephones. There are two Expansion Cartridges: a two-port Expansion Cartridge and a six-port Expansion Cartridge. (See also Combo Cartridge.) external call: A call to a destination outside the Norstar system. External Call Forward: See Line Redirection. external code: The number you dial to get an external line. By default it is 9, but this can be changed under Access codes in Sys prgrmmng. You do not always need an external code. It is primarily to support the M7100 and T7100 telephones, and single-line telephones using an Analog Terminal Adapter. Modular ICS 6.0 Installer Guide 600 / Glossary external line: A line on your system telephone used for making calls to destinations outside the Norstar system. external music source: See Music source. external paging: A feature you can use to make voice announcements over an externally-mounted loudspeaker connected to the ICS. The external speaker is not a Norstar component and must be supplied by the customer. F ² feature button: Many Norstar features are invoked by pressing the Feature ( ) button followed by a feature code. The feature button is also used to exit a feature. Feature Cartridge: A replaceable cartridge containing the Norstar features. The Feature Cartridge is inserted into the ICS. ²¥Ü feature code: A number that is used to activate a particular feature. Feature programming: Allows you to program a feature code onto a memory button. Forward: See Call Forward. Full Autohold (on idle line): When this feature is on, if you select an available line and then do something that selects another line, the first line is put on hold. Full Autohold is enabled under Trunk/Line data in Lines programming. Full Handsfree: See Handsfree. G Ground Start trunk: Ground start trunks offer the same features as loop start trunks, but are used when the local service provider does not support disconnect supervision for the digital loop start trunks. By configuring lines as Modular ICS 6.0 Installer Guide ground start, the system will be able to recognize when a call is released at the far end. Ground start trunks are provided only by a DTI. ²¡âÛ Group Listening: A feature that allows you to have others in your office hear a caller through your telephone speaker. The caller hears you only when you speak into the receiver. They cannot hear other people in the office. You can cancel Group Listen for the current call. Group Listen is cancelled automatically when you hang up the Group Listen call. H Handsfree: A feature you can use to make calls without using the telephone receiver. Full Handsfree is activated under Capabilities in Terminals&Sets programming. When it is activated, a Handsfree/Mute button is automatically assigned to the telephone. Handsfree (HF) Answerback: When activated, this feature automatically turns on the microphone at a telephone receiving a Voice Call so that the person receiving the call can respond without lifting the receiver. It is activated under Capabilities in Terminals&Sets programming. Handsfree/Mute button: See Handsfree. Hardware: A section in programming that shows what equipment has been installed in the ICS. This section is accessed by the installer. headset: A head-mounted or ear-mounted telephone receiver that is used instead of the hand-held receiver. Headsets are not Norstar components and must be supplied by the customer. P0992638 03 Glossary / 601 Held (Line) Reminder: A system telephone rings and displays the message On hold: LINENAM when an external call has been placed on hold for a certain period of time. The Held Line Reminder feature and Remind delay are set under Feature settings in Sys prgrmmng. ³ HF Answerback: See Handsfree Answerback. Hold button: This button is used to suspend calls so that the person using the telephone can perform another task without disconnecting the caller. Hook Switch Flash: See Link time. Host system signaling: (Also referred to as end-to-end signaling.) System telephones can access a remote system or dial a number on an alternate carrier by means of host feature activation, such as Link, Pause and Run/ Stop. Hospitality The Hospitality features allow business which use hospitality telephones, or room-based telephones, to control access, alarms, and maintenance duties through the telephones. Hotline: This feature automatically calls a pre-assigned number when the telephone receiver is lifted or the Handsfree/Mute button is pressed. A Hotline number can be an internal or external number. Hotline is assigned under Capabilities in Terminals&Sets programming. Hunt group: The hunt groups feature allows a group of sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group. P0992638 03 I I/C: An abbreviation of intercom. ICS (integrated communication system): The central hardware component in the Norstar system. The ICS has its own processor and memory, and provides a physical point of connection for the various types of devices, telephones, and expansion modules used in Norstar. The ICS can function on its own as a basic system (with 32 system telephones and up to 48 external lines), or with the addition of Trunk Modules (TM) that supports more external lines, or Station Modules (SM) that support more system telephones. Installer password: A one-to sixdigit password that prevents unauthorized access to programming. The Installer password can be assigned and changed in Passwords programming. Integrated Services Digital Network (ISDN): A digital telephone service that allows for a combination voice and data connection over a single, high-speed connection. ISDN service can operate over the same copper twisted-pair telephone line as analog telephone service. intercom button: A button that provides access to internal lines used for calls within a Norstar system and access to external lines through a line pool or external code. A telephone may be assigned zero to eight Intercom buttons. This is done under Line access in Terminals&Sets programming. intercom keys: See Intercom button. internal line: A line on your telephone dedicated to making calls to destinations inside your Norstar system. An internal line may still connect you with an external caller if you use it to access a Modular ICS 6.0 Installer Guide 602 / Glossary line pool or to pick up a call using Norstar call handling features such as Call Park or Call Pickup Directed. internal number: A number, also referred to as a Directory Number or DN, that identifies a Norstar telephone or device. internal user: Someone using a system telephone within a Norstar system. ISDN: See integrated services digital network. ISDN DN: A directory number (DN) used by ISDN terminal equipment connected to the ICS. The system uses a maximum of thirty ISDN DNs. ISDN Call Connection Limitation (ICCL) This feature piggybacks on the call initiation request and acts as a check at transit PBX points to prevent misconfigured routes or calls with errors from blocking channels. K Key service unit (KSU): See ICS. L ²Þ Last Number Redial: A feature that allows you to redial the last external number you dialed. Fixed line: A telecommunications line between two service points leased from a communications carrier for private use, usually incurring a monthly service rate. Fixed lines setting is used solely by data modules. Least cost routing: See Routing service. line: The complete path of a voice or data connection between one telephone (or other device) and another. Modular ICS 6.0 Installer Guide Lines: A programming section that allows you to assign settings to each trunk and external line. Lines programming can be done by an Installer or a System Coordinator Plus. A System Coordinator can program the name of a line. Line number: A number that identifies an external line. The total number of lines depends on how many Trunk Modules are installed. ²ßÝ Line Pool: A group of lines used for making external calls. Line pools provide an efficient way of giving a telephone access to external lines without taking up many line buttons. A line is assigned to be part of a line pool under Trunk/ Line data in Lines programming. ²¡Ý Line Redirection: A feature that allows you to redirect all calls on an incoming line to a destination outside the Norstar system. Once a line is redirected it cannot be answered within the Norstar system. The system may be set up to give a brief ring when a call comes in on a redirected line, under Capabilities in Terminals&Sets programming. This feature differs from Call Forward in two ways: It redirects only external calls, not internal calls, and it redirects calls to destinations outside the system. Call forward redirects calls only to destinations inside the Norstar system. See Call Forward. ²àÚ Link: If your Norstar system is connected to a Private Branch Exchange (PBX), you can use a Link signal to access special features. The Link signal can also be included as part of a longer stored sequence on an External Autodial button or in a Speed Dial code. The Link symbol (¤) uses two of the 24 spaces in a dialing sequence. P0992638 03 ²¡â¡ Long Tones: A feature that allows you to control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds. Loop Start Trunk Cartridge: The Trunk Cartridge that allows you to connect loop start trunks to the Norstar system. Lunch schedule: See Schedules, and Services. M M7000 telephone This telephone has a no display. It does have four memory buttons. (Note this telephone is only supported on systems running Profile 2, 3, or 4). M7100 telephone: A telephone with a single line display and one programmable memory button without an indicator. M7208 telephone: A telephone with a single-line display and eight programmable memory buttons with indicators. Glossary / 603 Malicious Caller ID (MCID) This feature is a European ETSI-based network feature that allows a user to use record the caller information at the service provider. ²¡áà memory buttons: Buttons that can be programmed to dial frequently used features or numbers automatically. See M7100/T7100, M7208/T7208, M7310, T7316, and M7324 telephone entries for their exact memory button configurations. MCDN: Meridian Customer Defined Network is a PRI SL-1 protocol that allows Norstar systems on a network with a Meridian system to share some Meridian call features. message: A feature that allows you to send a message to another Norstar user. The Message feature also allows you to know if you have any messages waiting and maintains a Message Waiting List to keep a record of your internal messages and your (external) voice mail messages. M7310 telephone: A telephone that has a two-line display, three display buttons, 10 programmable memory buttons with indicators, and 12 dual memory programmable buttons without indicators. An M7310 can be equipped with a Busy Lamp Field. Message Waiting Indicator: PRI lines can provide the signal that cause the set to display a message-waiting message, or light a lamp on the set to indicate a voice message. If your system is serviced by a remote voice mail system from a third-party vendor, the Meridian attendant telephone uses the MIC/MCK buttons to activate the MWI lamp on telephones at other sites. M7324 telephone: A telephone with a two-line display, three display buttons, and 24 programmable memory buttons with indicators. An M7324 telephone can be equipped with a CAP module. Modular ICS NVRAM cartridge: A replaceable cartridge containing the Norstar features, commonly known as the Feature cartridge. The ICS NVRAM cartridge is inserted into the ICS. Maintenance: A type of programming that is used to diagnose and repair problems in the Norstar system. Maintenance requires no programmable settings. Modular ICS ROM software cartridge: A PCMCIA cartridge containing the Norstar NA-MICS 4.0 features. The ICS ROM software cartridge is inserted into the Modular ICS NVRAM cartridge. P0992638 03 Modular ICS 6.0 Installer Guide 604 / Glossary Module: A component of the Norstar 0X32 key system. Includes the Integrated Communication System, Trunk Module and Station Module. Night schedule: See Schedules, and Services. Module status: A heading in Maintenance programming that shows what types of Trunk Cartridges are connected and whether they’re busy, disabled, or malfunctioning. NT1 (Network termination type 1): A device used to connect the U interface of a service provider and the S or T interface (customer equipment). The Modular ICS can act as an NT1 when equipped with a BRI-U2 or BRI-U4 Card. Move Line buttons: O A feature that allows you to move assigned lines to different buttons (with indicators) on your telephone. On hold: A setting, programmed under Feature settings in Sys prgrmmng, that controls whether external callers hear music, periodic tones, or silence when they are placed on hold. ²¥¡Ú Music source: A radio or other source of music can be connected to the Integrated Communication System to provide music for the Music on Hold and Background Music features. A music source is not part of the Norstar system and must be supplied by the customer. N Names: Names can be assigned to System Speed Dial numbers, external lines, telephones, and service schedules. This is done in programming. You can use up to 16 characters to name a System Speed Dial number, and seven characters to name a telephone, line, or schedule. If a Name has not been assigned, the line number or DN will appear on the display instead of a name. Network Call Diversion (NCD) Norstar Network Call Diversion (NCD) is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). Network DN: A number supplied by the ISDN network service provider for ISDN terminal equipment. Modular ICS 6.0 Installer Guide OPS: Off premise station. OPX: Off premise set. overlay: See Programming overlay. overflow: A setting in Routing Service that allows users to decide what path an outgoing call will take if all the lines used in a particular route are in use when the call is made. Overrides: One component of a restriction filter. Overrides are numbers you can dial even if they are forbidden by a more general restriction. See Restrictions. P ²ßâ Page: A feature you can use to make announcements over the Norstar system. You can make page announcements over the telephone speakers and/or external speakers. Page Time out: A setting that controls how long a Page Announcement can last. It can be assigned under Feature settings in Sys prgrmmng. P0992638 03 Glossary / 605 Page zone: An area in the office that receives internal page announcements independently of the rest of the office. telephone is assigned to a pickup group under Capabilities in Terminals&Sets programming. Each page zone is identified by a number. Telephones are assigned to page zones under Capabilities in Terminals&Sets programming. Pool: See Line pool. Park prefix: See Call park prefix. Park timeout: The time before an unanswered parked call is routed back to the telephone that parked it. Park timeout is configured under Feature settings in Sys prgrmmng. Password: A password is a specific sequence of digits that you enter to gain access to Norstar programming, to override dialing restrictions, or to use remote access with DISA. Passwords: A programming section that allows you to assign or change COS passwords, Call log passwords, or any of the programming passwords. Under Passwords programming, you can only modify the passwords for your level of programming. ²à¡ Pause: A feature that enters a 1.5-second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems. The Pause symbol (›) uses one of the 24 spaces in a dialing sequence. For pulse inserts a 1.5 second pause dialing, into the dialing sequence. ¥ ²àÞ PBX: private branch exchange. Pickup Group: A telephone can be placed into one of nine call pickup groups. A call ringing at a telephone within a pickup group can be picked up at any other telephone within the same pickup group. A P0992638 03 portable telephone: See Companion portable telephone Pre-dial: A feature that allows you to enter a number and check it on your telephone display before it is actually dialed. If the number is incorrect, you can edit it. The number is dialed only when you pick up the receiver or select a line. Primary Rate Interface (PRI): An ISDN interface which uses 23 B channels and a D channel (23B+D). Prime line: The line on your telephone that is automatically selected when you lift the receiver, press the Handsfree/Mute button or use an external dialing feature. A Prime Line is assigned to a telephone under Line access in Terminals&Sets programming. Prime Set (prime telephone): A telephone that provides backup answering for incoming calls on external lines. The prime telephone for a line will ring for any unanswered calls on that line. A prime telephone is assigned to a line under Trunk/Line data in Lines programming. ²ßá Priority Call: If you get a busy signal when you call someone in your office, you can interrupt them for an urgent call. This feature is enabled for a telephone under Capabilities in Terminals&Sets programming. Privacy: This feature determines whether a Norstar user may select a line in use at another telephone and join an established call. Privacy is enabled Modular ICS 6.0 Installer Guide 606 / Glossary under Trunk/Line data in Lines programming, but can be turned on and off by users during individual calls. Private line: See Private to. Private network: A telephone network consisting of owned or leased telephone lines used to connect different offices of an organization independently of the public network. Private Network Identifier (PNI) this is an identifying digit or set of digits assigned to each system in a private network with a Meridian system. These codes are provided by the Meridian system administrator when the node is brought on to the network. Private to: Allows you to select the telephone that will use the line exclusively. The line cannot appear on any other telephone, except the prime telephone for that line. Private lines cannot be placed into line pools. Private lines are assigned under Trunk/Line data in Lines programming. ²¥¡á Programmed release: ¨ A feature that performs the function of the button in a programmed dialing sequence. programming: Setting the way the Norstar system will work. Programming includes system-wide settings and individual telephone and line settings. programming overlay: A paper template that is placed over the four memory buttons with indicators on the M7310, T7316 or M7324 telephone during programming. The overlay labels indicate the special function that each of the four buttons takes on in programming. Modular ICS 6.0 Installer Guide public line: An external line that can be assigned to any telephone and to many telephones. A line is assigned as Public under Trunk/Line data in Lines programming. public network: The regular telephone network that connects most homes and businesses. Public Safety Answering Point (PSAP): This is the first point of contact a caller reaches after dialing 911. pulse/tone dialing: An external line setting for pulse or tone dialing. Pulse is the traditional method of dialing used by rotary-dial or push- button single-line telephones. Tone dialing allows telephones to communicate with other devices such as answering machines. Tone dialing is required to access the features that PBX systems may offer or to use another Norstar system remotely. R recall: See Link time. receiver: The handset of a telephone. receiver card: An abbreviated list of system feature codes that is stored under the telephone receiver. The card is found on a perforated sheet that comes with a system telephone. Regression Code: Restores the previous system security number so that previously applied UTAM Activation Codes and Portable Credit Codes can be reentered to restore full system operation. Also required in cases of system recovery. This code cannot be reused. Remind delay: A feature that causes a telephone to beep and display the message On hold: LINENAM when a call has been on hold for a programmable period of time. This period is the Remind delay. P0992638 03 Glossary / 607 Remote access: The ability to dial into a Norstar system from outside the system and make use of selected Norstar features. The lines, features, and dialing capabilities available to a remote user are determined by the Class of Service. If the remote access line is answered with DISA, the user must enter a Class of Service password to gain access to the Norstar system features. remote access dial restriction: See Remote restriction. Remote capability: A subset of Norstar features that are available to users connected through remote access. Remote monitoring: A feature that allows an off-site technician with a PC call in and troubleshoot your system through the built-in modem. Remote paging: This feature allows remote users to use the Norstar paging feature. Access to this feature is governed by the Class of Service for the call. See Remote Access and Class of Service. Remote restriction: A restriction filter applied to a line in order to control which digits can be dialed during an incoming remote access call. It is the equivalent of a set filter for a remote user. Restriction service: A Services section that allows you to assign alternate dialing filters to lines, telephones, lines on a particular telephone, and alternate remote filters to lines at specified times of the day and on specified days. restrictions: One component of a Dialing filter. Restrictions are numbers you cannot dial when that dialing filter is in effect. See Exceptions. ²Û Ring Again: A feature that can be used when you can't get through to someone on your Norstar system because their telephone is busy or there is no answer. Ring Again instructs the Norstar system to inform you when they hang up or next use their telephone. ring group: A setting under Services that allows you to assign a number of different telephones to ring during one of the schedules.Up to 20 ring groups can be programmed by an installer or a system coordinator plus. ²¥ß ²¥¡â ring type: A feature that allows you to select one of four distinctive rings for your telephone. ring volume: A feature that allows you to set the volume at which your telephone rings. remote user: Someone who calls into a Norstar system from a telephone outside that system and uses Norstar features or lines. See Remote Access. ringing service: A Services section that allows you to make additional telephones ring at specified times of the day and on specified days. Restriction filter: Through a combination of restrictions and overrides, restriction filters prevent certain telephone numbers or feature codes from being dialed. Restriction filters can be applied to lines, sets, specific lines on a set, and to Class of Service passwords. The Norstar system can handle up to 100 restriction filters. Rls button: Ends a call in the same way that hanging up the receiver does. The Release button may also be used to end programming, Maintenance sessions, and feature operations. P0992638 03 Routing: See Routing service. Routing service: A programming section that allows outgoing calls to be directed automatically based on the numbers a caller dials. For Norstar Modular ICS 6.0 Installer Guide 608 / Glossary systems linked in a network, routing can create a transparent or coordinated dialing plan. It can also be used to direct calls to the least expensive lines according to a Services schedule (sometimes called least cost routing). ²¥á Run/Stop: A feature that creates a break point in a programmed external dialing sequence. When you press a programmed key, the system dials the number up to the run/ stop. When you press it again, the system dials the digits following the run/ stop. S set: A telephone. Set Copy: A programming section that allows you to copy programmable settings from one telephone to another of the same type. Set Copy provides two options: duplicating System Data and User Data, or duplicating System Data only. Set Copy does not provide the same copy capability as COPY, which is more selective of the settings that can be duplicated. Set filter: See Restriction filter. S loop: A type of loop provided by a BRI-ST Card. It connects the ICS to ISDN terminal equipment which uses an S interface. ²ßà SAPS: See station auxiliary power supply. Saved Number Redial: A feature that allows you to save the number of the external call you are on (providing you dialed the call) so that you can call it again later. Schedules: Any of six different sets of services that can be applied to your Norstar system. A schedule can be activated manually from a control telephone or activated automatically at specified times. See also Services. Selective line redirection: See Line Redirection. Service modes See Services. Service Profile Identifier: See SPID. Services: A programming section that allows you to assign which telephones ring, which restrictions apply, and which call routing is used during any of six different schedules. There are three services: Ringing Modular ICS 6.0 Installer Guide service, Restriction service and Routing service, all found in Services programming. Set lock (telephone lock): This feature allows you to limit the number of features that may be used or programmed at a telephone. Full set lock allows very few changes or features, Partial set lock allows some changes and features, and No set lock allows any change to be made and any feature to be used. Set lock is assigned under Capabilities in Terminals and Sets programming. Set relocation: See Automatic Telephone Relocation. shift button: A small triangular button beside the dual memory buttons on the upper half of the M7310 telephone. You press the shift button to store or access features on the top half of the dual memory buttons. ²¡âÜ Show Time: While on a call, accessing this feature allows you to see the current date and time on the Norstar telephone display. Software keys: A programming section used to enable the optional Remote monitoring feature. One setting provides a System ID, which an installer or system coordinator plus then uses to request three password keys from the Nortel Customer Response Center. P0992638 03 Glossary / 609 Once these three passwords have been entered, the system will permit Remote monitoring. The System coordinator password can be assigned and changed in Passwords programming. SPID (Service Profile Identifier): A number that identifies devices connected to an ISDN network. A device may have more than one SPID depending on the number of channels it uses. SPIDs may be used to identify terminal equipment to the ICS, or to the service provider. System coordinator plus: A system coordinator who also performs technical and maintenance functions for the Norstar system. Startup programming: When a Norstar system is first installed and powered up, Startup programming must be performed before any programming can be done. Startup initializes the system programming to defaults. Station: An individual telephone or other Norstar device. Station Auxiliary Power Supply (SAPS): A device which provides power to a Norstar telephone that is connected more than 300 m (975 ft.) and less than 1200 m (3900 ft.) from the ICS, or to a CAP module. Station Module: A module that allows you to connect up to 16 additional telephone to your Norstar system. ²¡âÞ Station set test: A series of diagnostic tests for these components of a Norstar telephone: display, buttons, handset, speaker, and power. System coordinator: The person responsible for customizing the Norstar system through programming and for helping co-workers use the Norstar system. System coordinator password: A one- to six-digit password that prevents unauthorized access to programming. P0992638 03 System coordinator plus password: A one- to six-digit password that prevents unauthorized access to programming. The System coordinator plus password can be assigned and changed in Passwords programming. System coordinator plus programming: A combination of common and installer programming settings. Press , then to access System coordinator plus programming. ² ¥¥¯öìéí ê¸ñèê System coordinator programming: The programming settings that are most commonly changed once the Norstar system is installed. Press , to access System then coordinator programming. ² ¥¥¯öìéí ë÷éö system data: An option in the Set Copy function. System Data refers to the programmable system settings that apply to all telephones and lines. System programming: A programming section that allows you to assign and maintain certain settings on the Norstar system. System programming is performed by an installer or system coordinator plus. System speed dial code: A threedigit code (001 to 255) that can be programmed to dial a telephone number up to 24 digits long. System speed dial codes are programmed for the entire Norstar system under the System Speed programming heading. Modular ICS 6.0 Installer Guide 610 / Glossary System Startup: See Startup programming. ²¥¥êæåæè¸ System Startup access code: To begin System Startup, press . An Installer password is required before Startup programming can begin. System ID: The System ID (or System Security number) can be accessed on any programming telephone display by pressing , or . ²¥¥êçêéë ²¥¥àáàÝÜ ²¥ÞÜÞ²¥ÞÛâ to System-wide Call Appearance (SWCA) keys These 16 feature codes can be assigned to buttons with indicators on a group of telephones to provide call appearance for incoming calls that can be answered by any telephone in the group. At the same time, the indicator displays the current status of the call. T T1: Digital carrier system or line that carries data at 1.544 Mbps. T7000 telephone This telephone has a no display. It does have four memory buttons. This telephone functions in the same way as the M7000 telephone. (Note this telephone is only supported on systems running Profile 2, 3, or 4). T7100 Business Series Terminal: A telephone with a single line display and one programmable memory button without an indicator. T7208 Business Series Terminal: A telephone with a single-line display and eight programmable memory buttons with indicators. M7316 Business Series Terminal: A telephone that has a two-line display, three display buttons, 16 programmable memory buttons with indicators, and 12 memory programmable buttons without indicators. T7406 telephone: This portable handset functions very similarly to the T7310 telephone. Functions and installation are all described in separate documentation specific to the telephone. T loop: A type of loop provided by a BRI-ST Card. It connects the ICS to an ISDN network using an NT1. Target lines: Lines used to answer incoming calls only. A target line routes a call according to digits it receives from an incoming trunk. They are referred to by line numbers in the same way as physical lines. TE: See Terminal equipment. TEI (Terminal Endpoint Identifier): A digit used to identify devices which are using an ISDN connection for D-channel packet service. Telco features: A programming section that allows you to specify the external telephone numbers that are dialed by the Message feature to retrieve voice messages, or to set up CLASS (CMS) services for lines and sets. Telco features are accessed by an installer or a system coordinator plus. Terminal Endpoint Identifier: See TEI. Terminal equipment (TE): A generic term for devices that connect to an ISDN network. Examples of ISDN TE are ISDN telephones, computers equipped with ISDN cards and video terminals. Terminals and Sets: A programming section that allows you to assign and change settings that apply to Modular ICS 6.0 Installer Guide P0992638 03 Glossary / 611 the telephones and other devices connected to the Norstar system. Terminals and Sets programming is performed by an installer or a system coordinator. Time and date: A programming section that allows you to manually change time or date. The time and date can also be changed by pressing and entering the Basic password or one of the programming passwords. ¥¥æé÷ä ²àâ Transfer: A feature that allows you to redirect a call to another telephone in your Norstar system, over a network or outside your Norstar system. Transfer Callback: If a transferred call is not answered after a specific number of rings, the call will return to the telephone that made the transfer. The number of rings is assigned under Feature settings in System programming. Transfer Callback does not apply to calls transferred externally. Trunk: The physical connection between the Norstar system and the outside world using either the public telephone system or a private network. ²¡ââ Trunk Answer: A feature you can use to answer a call on any line that has an active Ringing service Service Mode, even if that line does not appear on your telephone. Trunk Answer is enabled in Services programming. Trunk Anti-Tromboning (TAT): This MCDN network feature is a callreroute feature that works to find better routes during a transfer of an active call. This feature acts to prevent unnecessary tandeming and tromboning of trunks. This action occurs after the speech path has been established. P0992638 03 Trunk Module: A module that allows you to install additional Trunk Cartridges in your system to provide up to 12 additional trunks. Trunk route optimization: (TRO) This is a private network feature that provides routing for forwarded calls along the shortest or best route on the private network. U U interface: A two-wire ISDN interface used for both network connections and terminal connections to the ICS. U-LT: A type of loop provided by a BRI-U2 or BRI-U4 Card. It connects the ICS to ISDN terminal equipment which uses a U interface. Uniform Dialing Plan: (UDP) This type of dialing plan uses a location code to identify each node on a private network. Dialing sequence: (destination code)+(location code)+DN. U-NT loop: A type of loop provided by a BRI-U2 or BRI-U4 Card. It connects the ICS to an ISDN network. Unsupervised line: A line for which disconnect supervision is disabled. If an external caller hangs up, the Norstar system does not detect the disconnection and does not hang up its line. See Disconnect Supervision. User Data: User Data is an option in the Set Copy feature. User Data refers to the personal settings that are unique to an individual telephone, and are not programmed for the system. User Data is programmed at each telephone. These settings, for example, include user Speed Dial and the assignment of programmable memory buttons. User Filter: See Restriction filter. Modular ICS 6.0 Installer Guide 612 / Glossary User Preferences: a programming section that allows you to assign autodialers, user speed dial codes, display contrast, and other settings to a specific telephone or person. You do not have to program these settings at the person’s telephone. User preferences are assigned in Terminals and Sets programming. ²¥Ý User Speed Dial: W ²¡âÝ Wait for dial tone: A feature that causes of sequence of numbers to pause until dial tone is present on the line before continuing to dial. The Wait for dial tone symbol (‡) uses two of the 24 spaces in a dialing sequence. This feature requires a Services or Combo Cartridge. wireless: See Companion. Three-digit codes (256-279) can be programmed to dial external telephone numbers. User Speed Dial numbers are programmed for each telephone, and can be used only at the telephone on which they are programmed. V ²ßß Voice Call: A feature you can use to make an announcement or begin a conversation through the speaker of another telephone in the Norstar system. The telephone you call will not ring. Instead, the person you call will hear a beep and then your voice. Their telephone will beep periodically to remind them that their microphone is open. ²¡¡ Voice Call deny: A feature that prevents your telephone from receiving Voice Calls. Voice message center: If you have subscribed to Call Display services you can receive visual Voice Message Waiting Indication, providing your telephone has a display. If you have Voice Message Waiting Indication, you can program the telephone numbers required to access up to five different Voice Message Centers. You can also program which of the five Centers is to be accessed by each specific line. Modular ICS 6.0 Installer Guide P0992638 03 Index ² Symbols ²² ² ² ²² **79743 (System ID) 293 **CONFIG ( **266344) 305 **DIALPAD ( **3425723) 300 **LINE 294 **PROFILE ( **7763453) 299 **SET (set programming) 294 **STARTUP ( **7827887) 301 **SYSID 293 **SYSID ( **79743) 453 **TIME ( **8463) 388 *7, Contrast Adjustment 549 1, message reply enh 408 811 Call Display 331 819 ONN blocking 432 Numerics 0X32 using old modules 199 1st display, programming 331 25-pair connector 225 2-way DID, PRI dialing plan 108 2-way service 109 900 CbC service 911, restrictions 324 A absorb length, zero 374 access controlling on a network 85 line pool programming 312 passwords for programming 278 access codes auto DN 420 carrier codes 422 CDP 95 conflicts 95, 416 default codes 416 direct dial number system programming 419 DISA DN 421 external code 419 P0992638 03 line pool 102 line pool and access code 424 line pool codes 417 listing 280 long distance 375 park prefix 418 private access code 421 programming 416 remote line access 423 access package, COS 85 access services, CbC services 433 adaptive, BRI sampling 475 administrative set, Hospitality services 207 advanced private network, see APN and MCDN AEM cable connections 225 see also ASM alarm check active 536 check current 500 codes 506 CSU 536 network evt log 504 short term 537 system administration log 503 troubleshooting 510 Alarm 10 507, 510 Alarm 37 508 Alarm 37 510 Alarm 40 508, 510 Alarm 41 508, 510 Alarm 42 508, 510 Alarm 43 508, 510 Alarm 44 508, 510 Alarm 45 508, 510 Alarm 46 508, 510 Alarm 47 508, 510 Alarm 50-X 508, 510 Alarm 51-X 508, 511 Alarm 52-X-Y 509, 511 Alarm 61-X-Y 509, 511 Alarm 62-X-Y 509, 512 Alarm 63-Z 509, 512 Modular ICS 6.0 Installer Guide 614 / Index Alarm 68-Z 509, 513 Alarm 75 513 Alarm 76-X 509, 513 alarm messages programming alarm set 406 alarm set programming 406 alarm telephone 218 alarms hospitality 441 Hospitality services 207 allow last number redial 328 allow redirect 318 allow saved number redial 328 alpha tagging CLID match 409 alternate call ringing 353 analog message reply enh 407 name and number blocking 432 trunk data settings 334 trunk type 335 analog access lines (AAL) 461 analog E&M trunks, private network 77 analog network loss treatment 461 analog station module cable connections 225 connecting 224 message reply enh see also analog extension module Analog Station Module, see ASM and AEM analog telephones, external code 419 Analog Terminal Adapter, see ATA or ATA2 analog trunk E&M 77 see also loop start trunks 75 analog trunk cartridge 214 analog VSC programming 449 ANI E&M and DID lines on DTI 346 programming number Winkstart 346 ANI number 334 answer calls SWCA lines 403 answer DNs Modular ICS 6.0 Installer Guide Companion 314 programming 314 view 315 answer keys phantom DN 409 programming 408 setting features 408 answer mode 334, 341 answer timer 460 answer with DISA 334, 342 ANY key destination codes 369 APN also see MCDN 121, 126 network features 111 networking features 110 using MCDN protocol appearance auto privacy 340 DID lines, default numbering 310 DID target line 74 E&M trunk manual-answer 78 hunt group 390 loop start trunk, manual answer 75 message waiting indication 331 network route 104 trunks 72 using internal line for private call 162 appearances setting SWCA controls 403 SWCA keys 403 applying template 279 appr only 147, 152, 309, 315, 390 appr&ring 147, 152, 309, 315, 390 ascending mode, service provider 109 ascending, B-channel sequence 458 ASM analog station module 466 see also AEM verifying status 466 assign answer DNs 314 CAP lines 311 intercom buttons 314 line pools 312 lines 309 prime line 313 assigned lines, viewing 311 P0992638 03 Index / 615 assigned, BRI DNs 476 ATA accessing external lines 419 answer timer 319 device 320 for OPX applications 266 optional equipment list programming 320 settings 318 troubleshooting 562 use 320 attn attempts 441 Attn duration 441 auto associate, SWCA 403 auto attendant, bypassing auto DN access codes 74 conflicts 339, 367, 420 DID trunk 83 PRI trunk 83 private network auto-answer 83 programming 420 rec’d number length 420 received number length 426 auto number identification, see ANI auto privacy 334 F83 340 programming 340 Auto time&Date programming 402 auto-answer answer with DISA 342 BRI trunks 309 DID 73 disconnect supervision 341 E&M trunks 77 E&M/DISA 76 loop start trunk and DISA 75 loop start trunks 75 no DISA 75 private network 83 remote access 82 remote access trunks 81 remote restrictions 352 restriction filters 82 trunks, DISA 89 autodial, network calls 104 automatic ongoing line selection 337 automatic route selection, see routing P0992638 03 automatic telephone relocation programming 267 Automatic Time and Date 402 auxiliary equipment wiring chart 245 auxiliary ringer 271 call transfer 343 maximum voltage 271 optional equipment list 181 programming 343, 360 Terminals&Sets 318 troubleshooting 564 trunk type data 334 available, BRI DNs 476 B B1 and B2 directory numbers 241, 242– 243 back 285 backboard 216 background music installation 271 programming 272, 397 troubleshooting 564 backspace (bksp) button 286 back-to-back cross-connections 257 backup maintaining records 195 backup, NRU 363 basic answer key 408 hospitality 440 basic password description 278 programming the password 386 basic programming common changes 307 Basic Rate Interface, see BRI, see also ISDN B-channels BRI card 472 port numbering 241 progrramming static DID 2-way service 109 sequence, PRI 458 BchanSeq 458 BchnSeq mode, static DID and two-way DID 109 Modular ICS 6.0 Installer Guide 616 / Index Bellcore standard 212 Bellcore/National ISDN Users Forum (NIUF) 57 BLF, M7310 only bracket 215 break-in, MCDN 143 BRI answer mode 341 assign DNs 476 assign lines/loops 309 assigning SPIDs to T and NT loops 472 becoming a clock source 477 BRI-ST cartridge wiring 262 BRI-U wiring 250 call type 473 card 48–53, 471–476 card programming 471 cards 249 clock source loops, power up or down 478 DNs on loop 475 D-packet service 474 handling calls 63 internet connection 67 lines on T/NT loop 471 lines pooled 63 loop DN 476 loop type on card 471 loopback test 532 loops on card 471 LT loop (Lp) 474 name and number blocking 432 network DNs 473 network loop programming 69 network name display supporting protocols 429 network wiring 252 number of B-channels 472 ONN blocking 450 POSTA 69 profile support 297, 298 programming lines 63 programming VSC 449 SPID 309 ST card 214 ST card wiring 249 T network wiring 252 target line, if busy 339 Modular ICS 6.0 Installer Guide TEIs 474 terminal equipment 65 test network connection 211 trunk 79 trunk data settings 334 trunk module locations 467 trunk type 335 U2 card 214 U4 card 214 U-NT network wiring 252 view card 456 BRI (Basic Rate Interface) U2 trunk modules 218 U4 trunk modules 218 BRI, see also ISDN bridge taps 187 BRI-ST terminating resistors 222 trunk modules 243 BRI-U2, trunk modules 243 BRI-U4, trunk modules 243 broadcast hunt groups 393 ILG upgrade to Hunt Groups 206 broadcast ring 309 business name network name display 431 programming 429 BusName, see business name and call display Busy 492 busy busy tone 395 lines, hunt groups 395 overflow set, hunt groups 396 routes, overflow routing 379 busy lamp field, see BLF button prgrming 289, 321 buttons Feature 282 handsfree 282 Hold 282 programming button definitions 285 programming telephones 282 Release 282 volume control 282 P0992638 03 Index / 617 C cable trough 225, 232, 274 cadence, service tone 589 call attendant, SL-1 network call blocking, ONN programming 432 call by call card settings 458 PRI limits 437 programming 435 programming PRI limits 437 programming service selection 436 protocols referenced with services 435 routing map table 459 routing table 365 routing, all 459 routing, incoming calls 458 routng, none 459 service selection for PRI 433 services, supporting protocols 433 supported services 433 usage metrics 542 Call by Call, see also CbC call descriptions, public network 155 call disconnect, OSI 341 Call Display programming 330 using CLASS assignment 330 call display ANI number 346 CI trunk cartridge 214 order of display 331 outgoing call 316 services, customizing 330 call diversion networks 166 call forward, hunt groups 390 call information feature 332 call information trunk cartridges loop start signaling 76 call log call log opt’ns 321 call log pswrds 280 information, power fail 276 password 384 resetting 405 space 332 space, available spaces 405 P0992638 03 call park prefix, conflicts 367 call pickup, message answer enh 407 call restriction hospitality services 440 line restrictions 350 programming filters 322 users 349 call routing between switches 104 carrier codes 125 CDP 95, 131 CDP, Public DN 94 dialing plan description 94 E&M dialing plans 97 external routing code 106 hunt groups 389 incoming DID calls 106 internal DID calls 106 prime set overflow 340 private network, routing codes 121 programming CbC services 436 Public DNs 124 restriction filters 103 setting up access code table 96 tandem networks 119 UDP 128 using E&M trunks 162 call setup, ISDN and OLI 315 call transfer, auxiliary ringer 343 call type, BRI card 473 call usage, monitoring set 72 call waiting indications, see also CWI call, using destination codes 376 called ID network name display 430, 431 programming 332 called number, OLI 315 Called Party Number, see CDN caller features through private network 93 through public network 92 within system 92 Caller ID set 330 caller ID, see call display services caller identification, ANI number 346 caller information, see also CID 111 calling party, BusName, programming 429 Modular ICS 6.0 Installer Guide 618 / Index calllog opt’ns 289 camp timeout, programming 398 camp-on MCDN 142 CAP features 411 line assignment 311 line keys 310 M7324 telephone moving a set 412 programming 411 programming assignment 411 capabilities listing 280 programming 317 card answer timer 460 CO fail 460 edge loopback test 527 I/F levels 461 cards on ICS 455 cards on KSU listing 280 show module 455, 456 carrier access code branded outwat calls 365 conflicts 422 description 125 programming 422 carrier failure alarms 533 standard 460 Carrier Identification Code (CIC) 422 cartridge checking the state 497 E&M Trunk 185 enabling 498 enabling/disabling 467 inserting 221 installation 213 installation tips 217 loop start trunk 185 cause code 438 CbC destination codes 362 dialing plan 106 incoming routing for DISA 64 network 104 Private DN over Tie 106 Modular ICS 6.0 Installer Guide requirements, no CbC 105 see also call by call service options 459 CCI, emergency transfer conditions CCITT 278 CDN DISA service types 64 Target Line Receive Digit Length 64 CDP access codes 95 call routing 95, 131 call scenarios 131 dialing plan features 412 dialing sequence 95 dialing string 130 DN range 130 DNs 94 overview 94 public DN 94 SL-1 network features CE logo 23 central answering position, see CAP central office, ANI/DNIS service 346 change DN type 280 change DNs 244, 280 change, button 286 changing DNs 397 Channel Service Unit, see CSU, CSU internal channel, disabling PRI 524 charts, wiring 241 checking the system version 487 CI trunk cartridge installing 214 wiring chart 256 CIC (Carrier Identification Code) 422 Class of Service password, see COS CLASS trunks 402 clear line data 456 CLI, programming in pools 316 CLID CLID match for alpha tagging 409 CLID match 409 CLID set network name display 431 clock automatic date and time 402 P0992638 03 Index / 619 hospitality, setting time 440 clock source becoming a source 477 description 476 network clock settings 478 primary reference 477 programming 481 sample configurations 478–481 secondary reference 477 timing master 477 clocking cartridge 52 ClockSrc 464 CO fail, TI and PRI 460 combo cartridg, installation planning 180 common dialing plan 110 common settings list 280 programming 381 Companion answer DN 314 changing DNs 425 equipment list 181 expansion module numbering 243 hunt group 390 installing base stations 274 interface headings 280 listing 280 programming registration password 386 services cartridges 181 software key 452 supported 31 UTAM, upgrading 196 cond pswd, programming 387 configuration programming, default access codes 417 conflicts 427 connect wiring 237 connected name, network name display 430 connection expansion modules 224, 239 stand alone 54 contact, external paging 273 continuity loopback test 528, 531 control circuit interface, see CCI control set activating services 353 assigning to lines and sets 354 P0992638 03 programming 354 schedules 355 controlling schedules 358 coordinated dialing plan, see CDP coordinator, system password 277 copy COS password 382 display button 286 list of copy/not copy 292 remote access packages 424 set programming 290, 308 single, range, all 290 system data 290 telco features 330 to a group of telephones, not part of a range 291 to a range of telephones 290 to a single telephone 290 trunk/line data 335 user data 290 COS auto DN 420 auto-answer E&M trunk 78 auto-answer system 82 auto-answer, no DISA 75 calls answered with DISA 421 changing 85 copy 382 dialing capabilities 81 dialing filters 85 incoming remote call 85 line filter 383 maximum 382 network 85 password 74, 76 programming 382 programming tips 382 public call 156 remote access package 423 remote access with DISA 82 remote pkg 384 restrictions 74 security 85 user filter 383 with DISA 89 credit card verification 68 cross connections, E&M/DISA trunk cartridge 258 CSU Modular ICS 6.0 Installer Guide 620 / Index alarms 536 clock source 464 connecting DTI to external 254 disabling internal CSU 237 line build 463 line coding 464 listing 280 performance statistics 534 stats 485, 533 turning off/on, disable trunk 462 customizing call display services 330 CWI, SL-1 network cycle, park mode 399 D data copied 292 Data Module 483 data modules, connecting 224 data not copied 292 data, call type 473 date and time, see AutoTime&Date Daylight Savings Time, see daylight time daylight time, programming 402 D-channel packet service 69 service, see ISDN TEIs 474 DDD, message reply enh, analog sets 408 D-Dial 317 debit machines 68 default destination codes MICS 368 default password basic 307 system coordinator 307 system coordinator plus 306 default programming, returning to 275 defaults basic password 386 changing 304 dialing restriction 324 DN lengths 427 filters, cold start 325 Installer password 385 line numbers 468 remote access packages 424 restrictions 324 Modular ICS 6.0 Installer Guide set restrictions 327 System Coordinator password 386 System Coordinator Plus password 386 delay by number of rings 291 camp timeout 398 dial signal type 345 DRT 400 held line reminder 401 park timeout 399 transfer callback 399 delayed ring transfer hunt groups 392 programming 400 delayed ring transfer to prime, see also DRT deprovisioning a line 524 descending mode 109 descending, B-channel sequence 458 desk infromation, hospitality 439 desk pswd 387 desktop conferencing 173 destination codes conflicts 303, 339, 367, 418, 419, 420, 421 defaults for MICS 368 description 363, 367 digit absorption 370 E&M dialing plan 97 network 96 normal rte 370 numbering 96 using 74 using to make a call 376 wild card 368 wild cards 369 device disabling 492 enabling 493 state 492 diagnostics release reasons 438 T1 signal 533 test results, system test log 499 dial mode 334, 338 dial tone, absent on external lines 554 dialed digits CLID match 409 P0992638 03 Index / 621 DID trunk 83 host delay 406 PRI trunk, matching DNs 83 dialed number identification, see DNIS number dialing CDP call scenarios 131 filter, E&M trunk 88 filter, remote 87 line restrictions 350 restriction filters 86 restriction for remote callers 351 UDP call scenarios 127 unified dialing plan with line pools 338 dialing opt’ns 289, 321 dialing plan 2-way DID 108 CbC configuration 106 CDP 94 enbloc dialing 412 listing 280 network 413 prefix 415 PRI routing table 366 programming 412 public DNs 415 public network 415 shared line pools 102 transparent 94 UDP 95, 414 using E&M lines 97 using line pools 338 using public lines 96 dialing plans 94 dialing restriction allocationed overrides 325 defaults 324 filters 350 line filter 383 line/set restriction 329 maximum length 325 maximum number 325 maximum restrictions and overrides 325 remote user 352 removing a filter 325 set restrictions 327 user filter, COS 383 P0992638 03 wild card character 323, 368 dialing rules interdigit timeout 416 private DN length 415 private network ID 414 dialing sequence digit absorption, destination code 370 VSC 450 wild card 325 dialing sequence restrictions 322 dialout programming 364 use pool 364 dialpad entering numbers 288 installation checklist 178 password 278 programming 296, 300 programming headings 279 DID ANI number 346 auto DN 74 auto-answer only 73 default line numbering for target lines 310 DISA DN 74, 89 DTMF emergency transfer 261 incoming 76 line numbers 468 line setting 337 no DISA 83 PRI lines 105, 308 prime line 313 private network features 83 remote access, DISA 81 restrictions 74 simultaneous calls 310 supervisory signaling 261 target line 74 target lines 71, 73 trunk 83 trunk cartridge 214 trunk cartridge wiring 259 trunk data settings 334 trunk description 73 trunks DID template, target lines 80 Modular ICS 6.0 Installer Guide 622 / Index DID trunk access codes allowed 74 no prime line 74 digit absorb, destination codes 370 digital access lines 461 DTI wiring 254 interface, clock source 476 network loss treatment 461 T1 trunks, adding 199 digital trunk configurations 482, 483 Interface trunk, see DTI direct dial intrnl/extrnl 410 line selection 410 programming 410 direct dial digit conflicts 303, 367, 418, 419, 427 programming, F1 408 Direct dial extension 409 direct dial set, extra-dial telephone 420 Direct Inward Dial trunks, see DID trunks Direct Inward System Access, see DISA directd pickup 401 direct-dial # 419 direct-dial number programming 419 directory numbers B1 and B2 241 changing 397 changing starting DN 302 conflicts 303 hunt groups 391 in a network 94 length 427 target line recieved number length 303 DISA accessing auto DN 420 auto-answer no DISA 75 auto-answer trunks 75 Called Party Number (CDN) 64 calling name information 430 conflicts 367 DID trunk 83 DISA DN 64 disconnect supervision 341 Modular ICS 6.0 Installer Guide DN 421 E&M network 97 E&M trunk cartridge 214 E&M trunks 78 loop start trunks 75 PRI trunk 83 private networks 156 programming answer with DISA 342 programming on PRI 64 remote access trunks 81 remote callers 89 trunk cartridge wiring 258 using 75 using COS password 89 wiring chart 257 DISA DN changing the COS password 85 conflicts 339, 421 DID trunk 74, 83 mapping to DID trunks 89 overriding filters 88 PRI trunk 83 private network auto-answer 83 public call 156 received number DN 426 received number length 421 using 74 Disabled by sys 492, 497 Disabled by user 492, 497 Disabling 492, 497 disabling a device 492 a module 498 disconnect OSI 341 disconnect supervision disconnect timer 460 loop start trunks 76, 82 programming trunk mode 341 T1 trunks 72 disconnect time, hardware cards 460 display buttons 285 display cntrst 289, 321 display unreadable, troubleshooting 550 distribution block, see distribution panel distribution mode, hunt groups 393 distribution panel, connecting the wiring 237 DN hunting, see multi-line hunt P0992638 03 Index / 623 DN length at startup 303 conflicts 427 listing 280 programming 427 DND CAP 411 leaving hunt group 390 on busy 317 DNIS number programming trunk/line data settings 334 Winkstart 346 DNs assign to BRI card 476 BRI loop DN 476 BRI network DNs 473 changing 397 conflicts 418, 419 default ranges 425 defaults 417 DISA 421 entering in programming 288 hunt groups 391 ISDN 62 length 427 on loop, BRI card 475 private DN length 415 D-packet service BRI card 474 LT loop 474 POSTA 68 POSTA for BRI 69 TEI and DN DRT delay 400 DRT, programming 400 DTI (T1) disconnect timer 460 B-channel sequence 458 card PRI firmware download 59 clock source 464, 476 configurations 482 connecting 237 connecting to external CSU 254 connecting to service provider 254 continuity loopback test 531 CSU line build 463 E&M network 97 framing 462 P0992638 03 ground start trunk 72 internal CSU 463 LEDs 568 line numbers 468 loop start signaling 76 network clock settings 478 PRI 179 PRI software key 452 PRI support 65 primary reference 477 programming clock source 481 programming lines 337 secondary reference, clock source 477 selecting a PRI protocol 456 specifications 591 timing master, clock source 477 trunk 71, 214 trunk type, changing 335 wiring chart 254 DTMF answer mode 342 dial mode 338 E&M line settings 337 on DISA 74 receivers 74, 185 dualtone multifrequency, see DTMF E E&M analog, private network 77 ANI number 346 answer mode 341 answer with DISA 342 auto- manual-answer 77 dialing plan 97 DISA 78 disconnect supervised 82 disconnect timer, on card 460 DNIS number 346 for target lines 80 full auto hold 344 gain level 347 line numbers 468 line pools 336 line setting 337 line settings 337 loop start requirements 76 Modular ICS 6.0 Installer Guide 624 / Index network requirements 97 private network answer mode 342 private network, no DISA 82 profile support 297, 298 remote access 81 remote access, private network 82 set filters 88 single trunk to line pool 338 trunk cartridge 185, 214 trunk cartridge cross connections 258 trunk cartridge wiring 258 trunk cartridge wiring chart 257 trunk data settings 334 trunks 71 incoming calls, DISA 78 trunks, outgoing calls 78 EAIC (equal access identifier code) 422 electrical outlet, power bar, extension cord 184 specifications 590 third-wire ground 184 electrical connection 180 electrical requirements 184 emergency numbers 28 transfer, DID trunk cartridge 261 emergency telephone BRI restrictions 248 installation 265 restrictions 265 troubleshooting 552 trunk module 222 with E&M/DISA trunk cartridge 258 Enabling 492, 497 enabling a device 493 module or its cartridges 498 enbloc dialing description 412 dialing plan 412 enhanced answer key 408 entering numbers 288 entering software keys 454 environmental specifications 590 equal access identifier code (EAIC) 422 equipment certification 29 Modular ICS 6.0 Installer Guide installation checklist 179 installing optional equipment 271 optional auxiliary ringer installation 271 optional external paging 273 optional, external music source 272 error message, description 241 ETSI MCID 170, 445 network call diversion 166 evening schedule 356 event messages maintenance 514 significant 515 system restarts 519 Evt 210-YYYZ 515 Evt 211-YYYZ 515 Evt 220-3546 515 Evt 221-3546 515 Evt 222-3546 515 Evt 255 515 Evt 260-0302 515 Evt 261-0302 515 Evt 263-302 515 Evt 264-302 515 Evt 265-302 515 Evt 267 515 Evt 268-07 515 Evt 269-3546 516 Evt 299 516 Evt 327 516 Evt 328 516 Evt 329 516 Evt 330 516 Evt 336 516 Evt 373 516 Evt 400 516 Evt 407 516 Evt 408 516 Evt 412-3546 516 Evt 413-3546 516 Evt 414-3546 516 Evt 415-3546 516 Evt 416-3546 516 Evt 417-3546 516 Evt 418 516 Evt 419 516 Evt 421 516 Evt 422-3546 517 P0992638 03 Index / 625 Evt 423-3546 517 Evt 441 517 Evt 442 517 Evt 453 517 Evt 454 517 Evt 458 517 Evt 459 517 Evt 680 517 Evt 681 517 Evt 683 517 Evt 687 517 Evt 688 517 Evt 689 517 Evt 690 517 Evt 691 517 Evt 692 517 Evt 693 517 Evt 694 517 Evt 695 517 Evt 696 517 Evt 697 517 Evt 698 518 Evt 822 518 Evt 882 518 Evt 883 518 Evt 992 518 EVT799-XXXX YY 518 exception (see dialing restriction) exiting the program 287 expanded system 227 expansion cabinet clip ferrite bead 202 expansion cartridge installation error 218 installation planning 180 not supported 186 numbering 242 six-port 228 system initialization 275 twelve-port 229 two-port 227 expansion equipment installation checklist 180 not supported 186 expansion module 12-port cartridgge 229 6-port cartridge 228 connecting 235, 236 routing fibers 236 P0992638 03 expansion modules connecting 224, 235, 239 fiber cable guide 232 fiber comb 232 fiber spool holder 233 ICS door label 233 spacer 233 spacing 232 wiring 237 expired alarms, hospitality 441 extended answer key 408 superframe (IESF) 462 extension Direct dial 409 extension cord 184 extension wiring, S or T 268 external CSU, connecting the DTI 254 music source, impedance 271 paging, troubleshooting 564 voice message telephone number 447 external access code conflicts 367 external call CAP features 411 DNIS number host delay 406 hunt group cadencing, fixed, hunt groups 391 external code, access codes 419 external equipment music source 272 paging 273 external line access code conflicts 418, 419, 427 external lines auxiliary ringer 343 line/set restrictions 86 external music source input levels and impedance 272 optional equipment list 181 programming 272 external paging contacts diagram 273 external line port for talkback 273 output and input impedance 273 Modular ICS 6.0 Installer Guide 626 / Index programming 273 external terminal, tandem network 119 external voice mail access, sets 331 extra-dial telephone direct dial set 420 programming 359 F FCC, radio/TV interference 23 featr settings 280 feature codes, troubleshooting 584 hospitality services 207 hunt groups 206 line redirection 163 settings programming 397 settings, see also featr settings using remotely 81 feature button 282 feature button, T7316 icon 293 feature cartridge slot 216 feature cartridge slots 199 feature codes 427 Features (Restrictions) Link ( 71) 364 Pause ( 78) 364 Programmed Release ( *89) 364 Run/Stop ( *9) 364 Wait for Dial Tone ( 804) 364 Federal Communication Commission (FCC) see FCC ferrite bead 202 fiber cable management system fiber cable guide 232 fiber comb 232 fiber spool holder 233 ICS door label 233 spacer 233 fiber cables connecting 235 fiber comb 235 fiber spool holder 235 guide 232 installation 230–236 making connections 235 routing 236 fiber comb, description 232 ²² ² ² ² Modular ICS 6.0 Installer Guide fiber expansion cartridge, installation tips 217 fiber port allocation, ICS door label 233 fiber spool holder, description 233 fiber spool, using 234 fibre cable 225 file transfer 174 filter 00 324 filter 01 324 filters default line restrictions 350 default remote restrictions 351 defaults 324 dialing sequences 322 hospitality room settings 440 line restrictions 350 maximum length 325 overrides 350 overriding 88 programming 322 remote restrictions 351 removing 325 removing restrictions 326 restriction 350 schedules 327 see also restriction service 322– 327 wild card 325 filters, see also restriction service fixed charge dialing, see 900 fixed trunk, data settings 334 fixed, BRI sampling 475 foreign exchange (FX), CbC service 433 framing disable trunk cartridge 462 extended superframe 462 format for T1 and PRI 462 module status, disable trunk 462 superframe 462 TI and PRI 462 full autohold programming 344 autohold, trunk/line data 334 hospitality 440 fwd no answer 317 fwd on busy 317 FX 362 routing table 365 P0992638 03 Index / 627 FX, INWATS, 900, nine hundred, see 900 button 282 setting SWCA controls 403 hold G gain high 347 normal level 347 programming 347 trunk/line data settings 334 gain level CSU line bld 463 ground start trunk 72 grounded outlet 180 groundstart answer mode 341 line setting 337 trunk data settings 334 Group 4 fax using ISDN applications 174 group function, naming hunt groups 396 H handsfree programming 317 handsfree button 282 handsfree/mute, assigned 314 hardware clock source 476 D-channe 69 disconnect timer, cards 460 installation checklist 178 interface list 280 modules 465 power software first 189 programming 455 programming CbC services 435 setting clock source 481 software install first 189 system initialization 275 top level 305 trunk cartridges in ICS 455 heading 285 headset 181 hearing aids 28 held line reminder delay, programming 401 programming 400 HF answerback 317 Hold P0992638 03 full autohold, programming 344 tones, music, or silence 398 hospitality administrative set features 207 call restrictions 440 features 207 password 387 password listing 280 room set features 207 room/desk information 439 service times 440 services programming 439 setting alarms 441 user interface 280 host delay 406 hotline 318 humidity, ICS 182 hung lines 555 hunt delay 394 hunt group page zone 390 Hunt groups member order 391 usage metrics 541 hunt groups adding and removing members 390 appearances 390 broadcast 393 busy tone 395 call forward override 390 delayed ring transfer 392 description of use 389 distributing hunt group calls 393 external cadencing 391 features 206, 390 hunt delay 394 hunt group DN 391 listing 280 member order 391 moving members 391 name display 430 naming the group 396 no answer 394 overflow 395 overflow set 396 priority calls 390 Modular ICS 6.0 Installer Guide 628 / Index programming 391 programming options 389 queue timeout 394 queue timout 395 queue, on busy 395 ringing group 390 rotary 394 routing for busy lines 395 sequential 393 set number range 391 temporarily leaving group 390 unassigning lines 392 upgrading from ILG 206 videophones 390 I I/F levels 461 icons on programming telephones 282 ICS background music 397 BRI-U wiring 250 cable connections 238 cable trough 274 cards 455 door lable, description 233 emergency telephone installation 265 expansion cartridge numbering 242 expansion module spacing 232 external loop start lines wiring chart 247 feature cartridge slots 199 humidity 182 installation checklist 182 internal modules 241 minimum clearance 182 minimum distance 182 non-expanded numbering 242 primary reference 477 required equipment 179 slot, installation alarm 218 slots, diagram 216 spacing requirements for MICS-XC 183 ST interface card wiring 249 system coordinator passwords, using 277 Modular ICS 6.0 Installer Guide telephone and auxiliary equipment wiring chart 245 telephone wiring chart 244 temperature 182 troubleshooting 570 trunk cartridge slots 455 trunk module location 467 ventilation gap 182 wiring 241 identify device connected to the system 489 identifying the system 293 Idle 492 idle line full autohold 344 search for 337 if busy 334, 339 ILG, upgrading to Hunt Groups 206 immediate signal type 345 impedance external pacing equipment 273 loss package settings 344 incoming call routing, call-by-call 458 calls, loop start trunks 75 changing the COS password 85 E&M trunk, no DISA 78 target lines 80 using DID trunks 76 incoming external lines, restricting 88 indicators power 276 telephone buttons 284 initial configuration checklist 178 initializing the system, startup programming 301 inserting trunk and service cartridges 221 installation cartridges 213 checklist 210 clock source loops 478 electrical requirements 184 emergency telephone 265 equipment and supplies checklist 179 expansion equipment checklist 180 expansion module spacing 232 external paging system 273 P0992638 03 629 / Index feature cartridge 219 fiber cables 230, 232 ICS and expansion modules checklist 182 ISDN terminal equipment 268–270 location requirements 182 module spacer 233 music 271 Norstar telephone 265 optional equipment checklist 181 planning checklist 178 safety precautions 21–23 Installer interface list 280 password 278, 280, 301, 385 programming 305 installing auxiliary ringer 271 modules 215 optional equipment 271 Integrated Communication System, see ICS Integrated Voice Response Center 452 intercom assigning buttons 314 button programming 311 prime line 313 intercom DNs, conflicts 367 intercom key target lines 71, 79 interdigit timeout, dialing rules 416 interface levels 461 interference, minimum distance 182 internal CSU internal numbers changing 397 length 427 internal terminal, tandem network 120 internal user access features 92 internal wiring requirements 186 internal/external number, direct dial 410 international Inwats, CbC service 433 Internet access 175 internet access ISDN router 67 Internet service provider (ISP) 67 invalid configurations, trunks 483 Invoke by hold, SWCA 403 Inwats, CbC service 433 Modular ICS 6.0 Installer Guide ISD/TT, I/F levels 461 ISDN applications 173–175 bearer capability 40 BRI card 48–53, 471 BRI card B-channels 472 BRI card call type 473 BRI card D-packet service 474 BRI card loop lines 471 BRI card loop types 471 BRI card loops 471 BRI card terminal equipment 65 BRI card, assign DNs 476 BRI card, DNs on loop 475 BRI card, loop DN 476 BRI card, LT loop 474 BRI card, network DNs 473 BRI card, sampling 475 BRI card, TEIs 474 BRI ICS wiring charts 248–251 BRI line, loopback test 532 BRI network interface wiring 252 BRI trunk 79 BRI trunk module wiring charts 262–264 BRI trunks BRI, ST trunk modules 218 BRI, U2 trunk modules 218 BRI, U4 trunk modules 218 BRI-ST card 214 BRI-ST trunk modules 243 BRI-U2 card 214 BRI-U2 trunk modules 243 BRI-U4 card 214 BRI-U4 trunk modules 243 capabilities 37 clock source 476 clocking 52–53 data transmission speed 42 D-channel packet service 69, 474 default DNs 65 desktop conferencing using 173 devices 179 digital access lines (DAL) 461 DN 476 DN default range 425 DN range 61 DN range, default 476 equipment 173–175 P0992638 03 630 / Index file transfer using 174 framing format for T1 and PRI 462 Group 4 fax using 174 hardware configuration 48–52 I/F levels 461 installation programming 58 integrated X.25 PAD 68 Internet access using 175 jack and plug pin numbering 253 LAN access using 174 LAN to LAN bridging using 175 layers 39 leased line backup using 174 Loop DN, see also ISDN DN 65 loop termination 222 module port numbering 241 network DNs 473 network loop programming 69 network synchronization 52–53 OLI #, programming 315 ordering 55 planning service order 39 PRI configurations 482 PRI line setting 337 PRI trunks 71, 79 primary reference, clock source 477 profile 297, 298 profile support 297 programing PRI lines 62 programming BRI lines 63 programming BRI resources 60 programming clock source for DTI and PRI 481 programming sequence 58 router 67 S interface 51 S loop programming 65 S loop, wiring requirements 187 S or T loop, additional power 269 S or T loop, wiring 268 S reference point 51 secondary reference, clock source 477 see also Integrated Services Digital Network service provider protocol 58 services and features 42 set DNs 62 Modular ICS 6.0 Installer Guide software key 452 SPID 66 SPID, assigning to T and NT loops 472 standards 54 T network wiring 252 T reference point 51 telecommuting using 174 terminal equipment configuration 49–51 testing network connection 211 timing master 477 total DNs per system 65 U interface 49 U-LT loop programming 65 U-LT reference point 49 U-NT network wiring 252 U-NT reference point 50 videoconferencing and video telephony using 173 wiring charts 248–253 wiring requirements 186 ISDN call connection limitation (ICCL), MCDN 45, 111, 136, 602 ISDN loss plan 461 ISDN, NIUF, see Bellcore/National ISDN Users Forum 57 J jack pin numbering 253 U-LT pin-out 270 wiring for terminal 268 K key service unit (KSU), see ICS (Integrated Communication System) KSU cards, Hardware setting 455 L LAN access using ISDN applications 174 router 175 to LAN bridging ISDN applications 175 languages P0992638 03 Index / 631 display 321 profile 1 297 profile 2 297 profile 3 298 profile 4 298 User Preferences 289 last dialed digits 82 leased line backup using ISDN applications 174 least-cost routing creating routing over private network 377 leaving the program 287 LEDs DTI 567 power indicators 276 lightning protectors 187 line assign prime set 340 assignment 309 BRI, about 79 capacity of trunk cartridges 185 default line restrictions 350 deprovisioning 524 filters 86 held reminder programming 400 liine pool types 336 loopback test 526 number range 468 pool in a dialing plan 94 troubleshooting 585 profile, reviewing programming 293 programming alarmsset 406 programming ANI number programming answer keys 408 programming answer mode 341 programming answer with DISA 342 programming auto privacy 340 programming auxiliary ringer 343 programming CAP assignment 411 programming dial mode 338 programming dialing plan 412 programming direct dial 410 programming DNIS number programming DTI 337 programming full autohold 344 programming gain 347 P0992638 03 line line line line line line line programming host delay 406 programming if busy 339 programming line restrns 350 programming link signal (link at CO) 343 programming link time 406 programming loss package 344 programming message reply enh 407 programming name 349 programming received number 339 programming remote restrns 351 programming restrictions 349 programming restrn filters 350 programming set relocation 407 programming signal type 345 programming system telco features 352 programming trunk mode 341 programming trunk type 335 programming voice msg center 352 programming, viewing the settings 294 provisioning 524 public, private to, pool 336 redirection feature 163 restriction 86 ringing service, auxiliary ringer 344 search for idle 338 selecting first line 313 target line ring 339 troubleshooting 553–561 trunk/line data, copying 335 type 336 viewing assigned lines 311 voice message routing 447 access listing 280 programming CbC services 435 programming for sets 308 build, CSU 463 buttons loop start 76 maximum 311 no buttons 311 coding 464 feature, auto privacy 340 filter 383 keys, limits 310 Modular ICS 6.0 Installer Guide 632 / Index line numbers 288, 468 line pool access code 417, 424 access code coordination 102 access codes 337 assign 336 E&M trunk for ring again 338 limit to outgoing 336 loop start 76 PRI trunks 71, 79 prime line 313 programming line access 337 target lines 338 types 336 line pool access code 74 auto DN 74 conflicts 339, 418, 419, 420, 421, 427 programming 312 with DISA 74 line pool codes conflicts 303, 367 line pools dialing plan for shared pools 102 PRI 312 programming 436 programming tip 316 line redirection, calling name information 430 line restrictions defaults 350 programming 350 remote access 74 line selection, for a direct-dial telephone 410 line settings, ringing 359 line supervision, disconnect timer, on card 460 line type programming pool for prime line 313 trunk/line data settings 334 line/set filters 86 line/set restriction filters 86 maximum 329 user filter 383 lines Modular ICS 6.0 Installer Guide assigning, hunt groups 392 BRI card 471 dialing filters 87 external codes 419 line button 63 listing 280 remote access package 423 setting auxiliary ring 271 single SPID 63 SWCA keys 403 top-level 304 trunk type data settings 334 trunk/line data programming 333 link blocking use of 328 F71 343 outgoing restrictions 343 programming link at CO 343 link at CO 334 link signal, dialout 364 Link status 485 link status, user interface 280 link time 406 list button 286 local calling, setting up route 371 location private access codes 95 UDP code 414 UDP private DN length 95 location requirements installation planning 182 log network evt 504 system administration 502 system test 499 log space number of spaces 332 programming 332 logging calls MCID 170, 445 long distance adding an access code 375 carrier code 125 setting up route 373 long telephone numbers 288 longCO 345 longPBX 345 loop BRI card 471 P0992638 03 Index / 633 BRI card, DNs on loop 475 line numbers 468 network programming 69 view card 456 loop DN BRI card 65, 476 loop performance 269 loop start answer mode 341 answer with DISA 342 as prime line 76 configuring 185 data settings 334 disconnect supervision 82, 341 E&M requirements 76 emergency telephone 265 for target lines 80 full autohold 344 line pools 336 line setting 337 loop start signalling 76 loss package settings 345 MICS-XC compatibility 77 no set lines 309 ONN blocking 451 outgoing 76 providing direct dialing capability 76 remote access 81 remote access, public network 82 trunk 75, 214 trunk cartridge wiring chart 256 trunks 71 wiring 186 wiring chart 247 loop start signalling, supporting trunk cartridges 76 loop start trunk auto-answer 75 incoming calls 75 loop supervision, see disconnect supervision loop termination ISDN terminal 222 shorting straps 223 loop type, BRI card 471 loopback test BRI lines 532 initiated by the central office 529 initiated from Norstar 529 P0992638 03 starting 530 loops no bridge taps 187 profile support 297 S or T extension wiring 268 loss level 461 loss package descriptions 345 programming 344 trunk/line setting 334 loss/gain settings 344 lowest, park mode 399 Lp, BRI LT loop 474 LT loop BRI card 474 D-packet service 474 lunch schedule 356 M M1, see Meridian M7100 telephone, accessing external lines 419 M7310, programming telephone 282 M7324 CAP assignments 411 programming telephone 282 maintenance 280 alarm codes 506 beginning a session 486 bipolar violations 537 carrier failure alarms 536 CSU stats 533 current alarm 500 device version number 491 disabling module/cartridges 498 enabling the module/cartridges 498 event messages 514 identify device connected to system 489 module 495 network event log 504 port/DN status 488 provisioning 522 short term alarms 537 state of a cartridge 497 of a module 496 of device 491 Modular ICS 6.0 Installer Guide 634 / Index system administration log 502 test log 499 system administration log 502 system version 487 top level 305 making a call using destination codes 376 Malicious call identification (MCID) programming 170, 445 manual answer E&M trunks 77 line appearances 78 loop start trunk 75 map table, call by call routing 459 maxi system module ports 227 trunk module location 467 maximum incoming calls, CbC limits 437 maximum line buttons 311 maximum outgoing calls, CbC programming 437 MCDN APN network features 111 break-in 143 camp-on feature 142 ISDN call connection limitation (ICCL) 45, 111, 136, 602 Meridian configurations 125 network call redirection information (NCRI) 134 network features 141 see also PRI and APN software code 110 software key 452 trunk anti-tromboning (TAT) 45, 111, 140 trunk route optimization (TRO) 138 medium, hospitality 440 mediumCO 345 mega system 227 member DNs 391 member order, hunt groups 391 memory button CAP 411 loop start 76 Meridian advanced private networking 121, 126 Modular ICS 6.0 Installer Guide MCDN 125 networking 89 networking with SL-1 SL-1 network 125 message reply enh programming 407 waiting indicator, see also MWI 331 messages CAP 411 network features 141 MICS basic password 281 behind a PBX 93 default destination codes 368 default DID line numbering 310 electrical connection 180 ISDN DNs 65 maximum 8 modules 455 mounting the modules 215 NVRAM cartridge 192 planning checklist 178 power the system 274 power, PS1, PS2, PS3 269 private network caller features 93 private network tandem calling (PNTC) 112 remote access caller features 92 software keys 452 software upgrade tool 193 station module 466 system coordinator password 281 system functionality 31 system internal caller features 92 system overview 188 trunk modules 467 upgrading to MICS-XC 196 MICS-XC basic password 281 Companion software key 452 connecting expansion modules 239 default DID line numbering 310 fiber connections 235 interface headings 280 loop start trunk compatibility 77 maximum 14 modules 455 mounting the modules 215 powering the system 274 software keys 452 P0992638 03 Index / 635 software upgrade tool 193 station module 466 system coordinator password 281 system functionality 31 system overview 188 trunk modules 467 upgrading from MICS 196 US systems, upgrading, UTAM 196 MICS-XC, see also ICS midi system module ports 227 trunk module location 467 minimum clearance 182 minimum incoming calls, CbC limits 437 minimum outgoing calls, CbC programming 437 model 289, 321 modify, NRU 363 Modular 8X24 KSU, replace with 0X32 ICS 195 Module status 485 module status enabling/disabling cartridges 467 listing 280 modules ASM features 466 brackets 215 BRI B-channels 472 BRI call type 473 BRI card, assign DNs 476 BRI card, DNs on loop 475 BRI card, D-packet service 474 BRI card, loop DN 476 BRI card, sampling 475 BRI loop lines 471 BRI loop types 471 BRI loops 471 BRI LT loop 474 BRI network DNs 473 BRI TEIs 474 check number of trunk cartridges 496 checking the state 496 connecting 240 connecting multiple modules 226 Data Module 483 enabling 498 fiber cable guide 232 fiber spool holder 233 P0992638 03 hardware 465 ICS and feature cartridge slots 216 ICS door label 233 mounting 215 non-expanded numbering 242 numbering 242–243 port DNs 241 port numbers 241 power LEDs 276 show system modules 455 showing inventory 495 spacer 233 Station Module 466 troubleshooting 570–588 Trunk Module 467 verifying ports 467 verifying status of analog module 466 wiring 237 wiring charts 241 monitoring call usage set 72 incoming call usage 309 mounting bracket 216 moving telephones 267 moving telephones, also see set relocation msgIndicate 320 multi-line hunt 42 hunt groups ordering 57 multiple modules 226 multiple target lines, broadcast ring 309 music adjust volume of external source 272 background music 397 installation 271 license 28 on hold 398 source 25, 272 MWI, assigning to a line 331 N name programming for lines 349 terminals&sets 280, 320 Modular ICS 6.0 Installer Guide 636 / Index trunk/line data 280 name display, ANI number 346 National ISDN standards 54 national length, profile 2 428 network access, CbC services 433 APN features 111 APN, see also MCDN 121, 126 behind PBX 93 caller information on SL-1 111 calls within network 160 CDP call routing 131 clock source settings 478 configuration samples ??–109, 155–171 configurations 91–?? controlling access 85 COS 85 destination code number 96 E&M dialing plan 97 event log 504 external termination, tandem network 119 internal termination, tandem network 120 line pool access codes 102 line pool access, set 104 log, check items 505 node 82 options 92 private access codes 95 private DN length 95 private systems to Norstar system 93 private, call scenarios 159 public network to Norstar system 92 restriction filter 86 SL-1 features 110 tandem 102 tandem network 112 target line 82 test BRI network connection 211 transparent dialing plan 94 troubleshooting 576–588 user problems 576 using destination codes 96 using E&M trunks 162 using SL-1 110 Modular ICS 6.0 Installer Guide Network Call Diversion 47, 165, 443, 604 Network call diversion (NCD) programming 166 network call redirection information (NCRI), MCDN 134 network calls creating autodial 104 external calls 104 Network DN BRI card 473 network DN 60 call type 473 incoming calls 63 received number 339 single SPID 63 Network evt log 485 network evt log 280 network loop programming 69 network name display calling party name 429 connected name, receiving and sending 430 hunt group 430 interactions 430 OLI# 430 other programming, OLI#, Called ID, CLID set 431 private/unknown names 429 programming 431 programming BusName 429 protocols, supported 429 network services listing 280 network specific facilities, see NSF networking MCDN features 141 MCDN, break-in 143 MCDN, camp-on feature 142 MCDN, ISDN call connection limitation (ICCL) 45, 111, 136, 602 MCDN, network call redirection (NCRI) 134 MCDN, trunk anti-tromboning (TAT) 45, 111, 140 MCDN, trunk route optimization (TRO) 138 next 285 P0992638 03 Index / 637 NI-2, protocol 457 night ringing service schedule 358 night schedule 356 night service 357 nine hundred, see 900 NIUF, see Bellcore, National ISDN Users Forum No free lines 561 node 82 Non Volatile Read-only Memory, see NVRAM non-expanded system (ICS alone) numbering 242 normal rte, destination codes 370 normal service line restrictions 350 remote restrictions 351 Norstar as off-premise extension 93 sets 179 starting the system 274 telephones 179 Norstar Remote Utilities, see NRU 363 Nortel Customer Response Center 452, 453 Not available 492, 559 Not in service 559 notify set, hospiality 441 NSF extensions 457 NI-2 protocol, with CbC services 457 NT1 211, 252 stand alone connections 54 numbering, trunk module lines 205 numbers, entering 288 NVRAM cartridge installation diagram 219 limitations 192 required equipment 179 O occupancy, room 440 OLI# name display 430 network name display programming 431 PRI, call display 316 P0992638 03 programming 315 on hold 398 ONN blocking 432 ² ² 819, ONN blocking 448 819 432 listing 280 loop start on BRI card 451 on BRI 450 programming 432, 448 setting up modules 450 suppression bit 450 tone 432 VSC 449 open switch interval (OSI), description 341 disconnect timer 460 optional equipment auxiliary ringer 271 auxiliary ringer, programming 343 external music source 272 external paging 273 installation 181 installation checklist 186 installing 271 troubleshooting 562–564 optional features programming alarm set 406 programming answer keys 408 programming AutoTime&Date 402 programming background music 397 programming call log space 405 programming camp timeout 398 programming CAP assignments 411 programming daylight time 402 programming dialing plan 412 programming direct dial 410 programming directed pickup 401 programming DRT 400 programming DRT delay 400 programming held line remind delay 401 programming held reminder 400 programming host delay 406 programming link time 406 programming message reply enh 407 Modular ICS 6.0 Installer Guide 638 / Index programming on hold 398 programming page timeout 402 programming page tone 401 programming park mode 399 programming park timeout 399 programming receiver volume 398 programming set relocation 407 programming transfer callback 399 OPX 266 OSI (open switch interval) 341 outgoing calls, routing table 365 E&M trunks 78 external routing codes 106 host delay 406 PRI lines 105 restriction filters 86 using loop start 76 outgoing name and number block, see ONN blocking Outwats carrier access codes 365 CbC service 433 routing 362 routing table 365 overflow Hunt group 206 in queue 395 routing, schedules 379 overflow set, hunt groups 396 overlay button definitions 285 positioning on the set 283 overrides maximum restriction filters 86, 350 P packet service 69 page timeout 402 page tone 401 page zone Capabilities 317 hunt group 390 paging Capabilities 317 equipment connections 273 Modular ICS 6.0 Installer Guide external output and input impedance 273 park mode 399 park prefix access codes 418 conflicts 303, 418, 419, 427 park timeout 399 pass codes, see software keys passive bus 269 password admin 281 basic 278, 281, 386 call log programming 384 calls answered with DISA 421 cond pswd 387 COS 74 COS user filter 383 desk pswd 387 dialpad 278 Hospitality password 387 Installer 278, 280, 301, 385 profile 278 registration 386 registration password 386 System Coordinator 278, 281, 386 System Coordinator Plus 280, 386 System Coordinator plus 306 system coordinator Plus 278 user 281 password keys, see software keys passwords COS, using DISA 89 interface list 280 programming 277, 278, 382 programming passwords 385 top level 304 Pause (F78) 364 payload loopback test 526 PBX, using Norstar 93 phantom circuits 269 phantom DN 409 physical trunks 309 pickup grp 317 pin number, ISDN jack 253 planning checklist, installation 178 plug pin numbering 253 PNTC external termination 119 internal termination 120 P0992638 03 Index / 639 networking features 110 using SL-1 point-of-sale terminal adapter, see POSTA point-of-sale terminals 68 port numbering 241 port numbers 241 port, verifying module ports 467 Port/DN status 485 port/DN status 280, 488 positioning the overlays 283 POSTA BRI 69 Bri cards, D-packet service 68 power LEDs 275 losing call log information 276 S or T loops 269 specifications 589 system indicators 276 warm start 275 power bar 184, 274 power cords 184 powering the system process 274 service cable connections 274 prefix conflicts 427 public network, dialing plan 415 PRI B channel sequence 458 BusName, network name display 429 Call-by-call services over network 104 card download 59 carrier failure, standard 460 CbC destination codes 362 CbC limits 437 CbC service selection 433 CbC trunk allocation 105 choosing lines for call 310 CO fail 460 configurations 482 configuring CbC 105 connecting to service provider 254 connecting wiring 239 dialing plan, 2-way DID 108 dialing with intercom 310 P0992638 03 DTI 179 framing 462 invalid digital trunk configurations 482 invalid mixed trunk configurations 483 ISD/TT 461 line appearances 310 line numbers 468 line pools 312 line restriction rules 322 line setting 337 Meridian 1 networking (MCDN) 121, 126 Meridian M1 network configuration 125 network name display 429 networking 124 networking using SL-1 110 no DISA on trunk 83 no prime line 313 OLI # 316 profile support 297, 298 programming call limits 437 programming CbC services 435 programming clock source 481 programming DISA 64 programming line pools 436 programming lines 62, 308 programming routing table 366 remote access trunk 83 remote access, DISA 81 selecting a protocol 456 service types routing table 365 SL-1 networking features 110 SL-1 tandem network 112 software code 110 software key 452 suppression bit 450 target line, if busy 339 through-fed repeaters 237 trunk 71, 79 trunk data settings 334 valid digital trunk configurations 482 valid mixed trunk configurations 483 view card 456 PRI channel Modular ICS 6.0 Installer Guide 640 / Index disabling 524 PRI channel, disabling 524 PRI line provisioning 523 PRI line, provisioning 523 PRI-A 312 PRI-B 312 Primary Rate Interface trunk, see PRI primary reference, clock source 477 prime line assign line pool 337 describing 313 DID 313 exception 74 external line assignment 313 intercom 313 line pool 313 no PRI 313 prime telephone 313 programming as intercom 338 programming line type pool 313 target line 313 prime set assign DN 340 auto-answer calls 340 DRT 400 prime line 313 received number 339 trunk type data 334 priority call 317 priority, hunt group 390 PrivAccCode 421 privacy, programming auto privacy 340 private CbC service 434 PRI protocol 456 routing table 365 private access codes conflicts 421 network 421 UDP 95 private DN length dialing rules 415 networking 95 Private DN, CbC over Tie 106 private line 336 private name 429 private network additional configuration 124 Modular ICS 6.0 Installer Guide auto-answer, DISA DN, Auto DN 83 call routing codes 121 CDP call routing 131 dialing plan 413 DID trunks 83 DISA 89 E&M no DISA 82 E&M trunk answer mode 342 E&M trunks 71 MCDN break-in 143 MCDN camp-on feature 142 MCDN ISDN call connection limitation (ICCL) 45, 111, 136, 602 MCDN network call redirection information (NCRI) 134 MCDN software key 452 MCDN trunk anti-tromboning (TAT) 45, 111, 140 MCDN trunk route optimization (TRO) 138 PNTC call routing 116 private access code 421 private access codes 95 private network ID 414 PSTN calls 124 Public DN, CDP 94 public DNs 124 remote access 82 sample configurations 159–162 SL-1, private network tandem calling (PNTC) 112 tie lines 156 UDP 414 using E&M trunks 162 private network tandem calling, see PNTC private networking (APN), see also MCDN 121, 126 private number 332 private numbering plan, CbC dialing 106 profile changing 299 installation checklist 178 password description 278 profile 1, North America 297 profile 2 297 profile 3 298 profile 4 298 P0992638 03 Index / 641 programming 296 programming headings 279 trunk cards, profile 1 297 trunk cards, profile 2 297 trunk cards, profile 3 298 trunk cards, profile 4 298 profile 1, languages 297 profile 2, languages 297 profile 3, languages 298 profile 4, languages 298 programmed release, dialout 364 programming 1st display 331 access 278 access codes 416 allow last number redial 328 allow link 328 allow saved number redial 328 analog and BRI ONN 432 analog VSC 449 ANI number answer mode 341 answer with DISA 342 ATA ans timer 319 auto DN 420 auto privacy 340 auxiliary ringer 271, 343, 360 basic admin password 281 basic password 278, 386 BRI card 471–476 BRI lines 63 BRI resources 60 business name 431 BusName 429 busy lines, hunt groups 395 button definitions 285 call log password 384 call restrictions, hospitality 440 called ID 332 CAP assignment 411 capabilities 317 clock source for DTI and PRI 481 control telephone 354 copy trunk/liine data 335 copying telephone programming 290 COS line filter 383 COS password 382 day-to-day changes 307 P0992638 03 dial mode 338 dialpad 278 dialpad headings 279 dialpad, CCITT 300 display buttons 285 DN length 427 DNIS number enable/disable trunk cartridge 464 entering 306 exiting 287 external code 419 external music source 272 extra-dial telephone 359 feature settings 397 full autohold 344 gain for E&M line 347 handsfree/mute 314 hardware 455–483 hospitality cond password 387 hospitality desk password 387 hospitality password 387 hospitality services 439 hunt delay 394 hunt group function name 396 hunt groups 391 if busy 339 indicators, telephone programming buttons 284 insaller 305 installer password 278, 385 ISDN 58 ISDN PRI lines 62 least cost routing 377 line access 308 line keys, limits 310 line name 349 line pools 336 line pools for CbC 436 line restrictions 350 line type 336 lines 333–352 lines to DTI 337 link at CO 343 log space 332 loss package 344 maintenance 485–538 ONN 432 overflow defining set, hunt groups 396 Modular ICS 6.0 Installer Guide 642 / Index overlay 283 passwords 277, 278, 382–386 PRI routing table 366 prime set 340 profile headings 279 programming overview 278 programming telephones 282 received number 339 registration password, Companion 386 release reasons 438 remote access 423 remote restrictions 351 restriction service 360 restrictions 349 reviewing lines 293 reviewing sets 293 ring delays 291 ringing groups 359 ringing service 357 routing 95 routing requirements 363 routing service 361 schedule names 355 schedule times 355 services 353–357 set lock 328 set name 431 signal type 345 software keys 452 special characters 285 startup 301–303 startup headings 279 system 277–293, 389–427 system coordinator 306 system coordinator password 278, 281, 386 system coordinator plus password 278, 386 system features 352 remote restrictions 351 restriction service 322–329 system speed dial 381 telco features 330, 352, 447 telco features (system-wide) 352 Terminals&Sets 308–332 Time&Date 388 timing for startup 301 tools 282 Modular ICS 6.0 Installer Guide top-level 304 trunk answer 357, 358 trunk mode 341 trunk type 335 trunks and lines 333 user preferences 289 viewing assigned lines 311 viewing line 294 viewing updats 287 VMsg center, on lines 352 VSC for BRI 449 programming record about the overlays 283 description 287 planning the routing service 361 routing service 365 programming system features Caller ID set 330 progrming pswds 280 protocol selecting 456 service provider 58 supporting call by call services 433 Provisioning 485 provisioning DTI card 456 listing 280 T1 lines 523 PS1, power 269 PS2, power 269 PS3, power 269 PST adapter, RS-232 interface 69 network loop programming 69 PSTN analog access lines 461 external routing code 106 I/F levels 461 on a network 111 PSU LEDS 275 Pswd, see password public CbC service 433 PRI protocol 456 routing table 365 public calls, Auto DN 157 Public DN dialing plan 415 external routing code 106 P0992638 03 Index / 643 private network 124 public network call scenarios 155 public networks, CDP 94 using with CDP 94 Public DN length, private networking 124 public line 336 public network call descriptions 155–163 carrier codes 125 dialing plan 413, 415 DID trunk DISA 89 loop start trunks 71 PNTC routing 113 using DID 158 pulse signalling 338 Q Q, dialpad 278, 300 queue 395 queue timeout, hunt groups 394, 395 queues, Hunt groups 206 R reallocating log space 405 Rec’d # length 426 Rec’d # length, listing 280 receive objective loudness rating (ROLR) 461 receive, setting gain 347 received number conflicts 339 target lines 339 trunk/line data 334 received number length DISA DN 421 programming 426 receiver volume 398 receiver, see also handset receiving calling name 429 connected name 429 redirected name 429 receiving calling name 429 redirection line redirection 163 ring 318 re-entering software keys 453 P0992638 03 reg. pswrd 280 region 279 registration password 386 regulatory information 23 Release button icons 282 release button 287 release reasons listing 280 programming 438 relocating CAP module 412 telephones 267 remind delay 401 remort access packages COS 423 remote access caller features 92 COS password 382 default restrictions 351 defaults 424 DID trunks 83 DISA 64 DISA DN, programming 421 E&M trunks 82 filters 87 line packages 423 line restrictions 351 listing 280 loop start trunks 75, 82 PRI trunk 83 private network 82 programming 423 public network 82 remote pkg 384 restricting 423 restricting outgoing calls 88 restrictions 76 setting link time 406 system access 81–83 through network 92 trunk types 81 users, troubleshooting 576–588 using Call by Call programming remote access packages copy 424 remote feature code 74 remote feature request 82 remote filters 74 Modular ICS 6.0 Installer Guide 644 / Index remote line access remote packages 423 remote line access, programming 423 remote packages 74 programming 384 remote line access 423 remote restrictions default filters 351 filters 383 process chart 88 programming 351 repair facility 28 replacing a telephone of different types 551 of same type 551 status 552 required equipment 179 reset logs 405 reset memory 279, 302 restore, NRU 363 restricting line at telephone 329, 349 remote access 423 remote callers 351 telephones 322, 327 restriction default 324–327 filters 350 service 322, 349–352 line/set 329 restriction dialing, setting up routes 380 restriction filters assign to sets 327 auto-answer 82 call routing 103 COS 85 default line restrictions 350 network 86 overrides 86 remote restrictions 351 removing filters 326 restriction service 349 restrictions 911 324 default filters 324 hospitality services 440 lines 280 link signal 343 programming 349, 360 Modular ICS 6.0 Installer Guide programming for terminals and sets 322 removing filters 325 schedules 86 see also Terminals&Sets and Lines 361 set restrictons 327 terminals&sets 280 Restrn service, list 280 retrieving calls, park prefix 418 voice messages 447 retry intrvl 441 reusing trunk and station modules 199 reviewing line programming 293 reviewing set programming 293 RIN, see ringer equivalence number ring again, assign E&M trunk to line pool 338 ring delay, programming 291 ring only 147, 152, 309, 390 ring transfer, hunt groups 392 ring type 289, 321 ring/call distribution, Hunt group 206 ringer equivalence number Canada 28 US 27 ringer, auxiliary ringer 343 ringing broadcast, hunt groups 393 hunt delay 394 rotary, hunt groups 394 sequential, hunt groups 393 target line 339 ringing group hunt group 390 programming 359 ringing service 357 schedules 360 ringing service auxiliary ringer 344 list 280 night schedule 358 ring group assignment 358 ringing groups 357 RJ-21 DID wiring 259 RJ2HX/CA2HA distribution block cross connections 257 P0992638 03 Index / 645 ROM software cartridge 179, 219 room # 439 room condition 207 room occupancy 207, 440 room vacancy 440 room/desk information, hospitality 439 rotary 206, 394 route numbers 363 router, ISDN 67 routing adding a long distance access code 375 carrier code 125 carrier codes 422 CDP 131 destination codes 363 dialing restrictions 380 dialout 364 for least cost routing 377 for long distance calling 373 hunt group 206 incoming DID calls 106 normal route 370 overflow 379 programming 95 programming CbC services 436 programming requirements 363 sample for local calling 371 sample for long distance calling 373 setting up leading digits 96 tandem networks 119 routing service list 280 planning 361 programming 361 routing table CbC service 365 checking internal dialing 361 PRI dialing plan 366 using SID 365 voice message routing, telco features 447 Run/Stop, dialout 364 S S interface, ISDN 51 S loop power 269 P0992638 03 sampling 475 S or T reference point 51 S reference point 51 safety precautions 21–23 sample configurations, private network 159 sampling BRI card 475 S loop 475 SAPS optional equipment list wiring loops 187 Sched 4 356 Sched 5 356 Sched 6 356 schedules activating services 353 assigning filters 327 control sets 355 controls 358 default line restrictions 350 default names 355 default remote restrictions 351 default times 356 night ringing service 358 overflow routing 379 remote restrictions 351 restriction service 86 ringing groups 360 SDS secondary reference clock source 477 security COS 85 dialing filters 86 selective line redirection (SLR) 430 self-test, system initialization 275 sendiing calling party name 429 sending calling name 429 sending connected name 429 sequential 393 sequential mode 206 service schedule control 358 service cartridge installation tips 217 installing 221 service ID (SID) service identifier, see SID Modular ICS 6.0 Installer Guide 646 / Index service profile identifier, see ISDN and SPID service provider connecting T1 and PRI 254 connecting to external CSU 254 ISDN protocol 58 service time hospitality 440 service tone cadences 589 service types 64 CbC limits 437 routing table 365 using SID 365 services activatiing from control set 353 assigning direct dial numbers 420 call ringing, dialing restrictions, call routing 353 cartridge, IVD services card 179 CbC selection for PRI 433 control set 354 control sets 354 evening 356 example of alternate call ringing 353 line restrictions 350 list 280 lunch 356 night 356 programming CbC services 435 programming common settings 381 programming restrn services 360 programming ringing groups 357 programming ringing sets 359 programming routing service 361 ringing service 357 ringing, auxiliary 344 Sched 4 356 Sched 5 356 Sched 6 356 schedule names 355 schedule times 355 start and stop times 355 top level 304 turning on separately 353 services card, clock source 478 set feature and number restrictions 327 filters, description 86 Modular ICS 6.0 Installer Guide filters, E&M trunks 88 profile, reviewing programming 293 user restrictions 86 set interface, programming 277 set lock 328 set name BusName 429 network name display 431 programming 431 set relocation deactivate 407 programming 407 relocation enabled 267 tips 267 set restriction default 327 filters 87 lines 74 Link 328 sets assigning target lines 309 basic password for programming 278 OLI as called # 315 programming, system coordinator password 278 setting auxiliary ring 271 viewing telephone programming 294 shared line pools, dialing plan 102 shedule names 355 shortCO 345 shorting straps 223 shortPBX 345 show 285 show group 391 show module 455, 456 show set 147, 148, 151, 153, 308, 439 SID routing table 365 side circuits 269 signal method 27 programming type 345 trunk/line data settings 334 signal is immediate 338 significant event messages 515 silent, on Hold 398 simultaneous calls 310 P0992638 03 Index / 647 single-line telephone emergency phone 265 off-site 266 six-port expansion cartridge 228 SL-1 MCDN software key 452 network 121, 126 network caller information 111 networking features 110 private network tandem calling 112 private PRI protocol 456 software code 110 SL-1 networking 110 slots on ICS 199 SLR, see selective line redirection softkeys, see display buttons software DNIS for third-party 346 MICS and MICS-XC 31 NVRAM installation 219 software key Companion 452 ISDN 452 software keys entering 454 programming 452 re-entering 453 system ID 453 top level 304 user interface 280 softwarey keys MCDN 452 space allocation, call log space 405 spacer, description 233 spacing requirements, ICS 183 special characters on display 285 specifications CSU 591 DTI 591 electrical 590 environmental 590 power 589 service tone cadences 589 telephone loop 589 SPID assigning to BRI 472 B channels 63 creating terminal SPID 66 defining lines 309 P0992638 03 OLI# 316 programming ISDN terminals 62 T/NT loops, assigned 472 SrvcCode for VSC 450 ST line numbers 468 standard time, see daylight time start and stop times, services 355 start DN changing at startup 302 Startup 279 starting the system 274 startup 244 changing start DN 302 default filters 325 dialpad password 278 DN length settings 427 installer password 278 profile password 278 programming 301 programming headings 279 run Profile and Dialpad first 296 timing for startup 301 Startup code, installation checklist 178 startup programming 275 state of device, check 491 static DID 109 station auxillary power supply, see SAPS Station Module 466 station module connecting 224 fiber comb 232 installation planning 186 port numbers 241 power 275 troubleshooting 575 wiring chart 255 status, analog module 466 super 341 superframe (SF) 462 supervisory signaling, DID 261 supported upgrades 192 suppression bit 450 PRI 450 SuprsBit, ONN blocking 450 suttered dial tone 74 SWCA defining appearance keys 403 setting controls 403 switched digital Modular ICS 6.0 Installer Guide 648 / Index CbC service 434 routing table 365 switches matching signal types 345 switches, NSF extensions 457 Sys admin log 485 sys admin log 280 sys speed dial 280, 304 Sys test log 485 sys test log 280 SysID 280 sysID 453 system administration log 502 basic password 278 coordinator password 278 coordinator plus password 278 network configurations 91–?? processor software 487 programming, see also system prgrming 277–293 restarts, event messages 519 sample configurations ??–109, 155–171 test log 499, 514, 520 system admin, basic programming 281 system configuration checklist 179 system coordinator changing the password 386 common changes 307 extra programming 306 passwords 277 programming 281 programming overlay 306 system programming 306 system coordinator plus interface headings 280 password description 278 programming the password 386 system features, telco features, programming 352 system ID access 453 finding 293 software keys 453 system initialization self-test 275 system modules, view 455 system overview 188 system power, clock source loops 478 Modular ICS 6.0 Installer Guide system prgrming access codes 416 alarmset 406 answer key 408 auto DN 420 autotime&Date 402 backgrnd music 397 call log space 405 camp timeout 398 CAP assignment 411 daylight time 402 delayed ring transfer to prime(DRT) 400 dialing plan 412 direct-dial 410 directed pickup 401 DN length 427 DRT delay 400 featr settings 397 held reminder 400 hospitality services 439 message reply enh 407 on hold 398 page timeout 402 page tone 401 park mode 399 park timeout 399 programming CbC limits 437 receiver volume 398 release reasons 438 remind delay 401 remote access 423 set relocation 407 telco features 447 top level 304 transfer call back 399 user interface 280 system prgrmng BusName 429 programming CbC services 435 system profile choosing 296 system profile startup 296 System programming ETSI programming 166, 170, 445 system programming hunt groups 391 see also system prgrming setting SWCA controls 403 P0992638 03 Index / 649 SWCA keys 403 system settings Answer key 408 Automatic Time and Date 402 Direct dial extension 409 host delay 406 link time 406 system speed dial 381 system startup timing for programming 301 warm start 275 System version 485 system version finding 487 listing 280 system-wide call appearances, see SWCA T T loop, power 269 T network, wiring 252 T reference point 51 T/NT loops BRI lines 471 T1 adding digital trunks 199 answer mode 341 carrier failure standard 460 connecting to service provider 254 disconnect supervision 72 disconnect timer on card 460 ground start trunk mode 72 internal CSU invalid mixed trunk configurations 483 invalid trunk configurations 482 line coding 464 line setting 337 profile support 297, 298 setting clock source 482 setting up CbC 105 signal diagnostics 533 through-fed repeaters 237 transmission performance 533 trunk data settings 334 valid mixed trunk configurations 483 valid trunk configurations 482 P0992638 03 T7100 telephone accessing external lines 419 T7316 programming overlay 283 programming telephone 282 talk-back paging, external line port 273 tandem network call routing 119 shared line pools 102 target line DN DID trunk 83 PRI trunk 83 target line number 74 target line receive digit length 64 target lines assigning to set 309 defauld DID numbering 310 DID 71, 73 DID template 80 DID trunk 74 E&M network 97 if busy 339 incoming calls 80 incoming only 71 line pool 338 loop start and E&M 80 multiple, broadcast ring 309 no prime line 313 numbering 71, 80 received number 339 received number length 426 simultaneous calls 310 trunk data settings 334 TE, see ISDN terminal equipment TEI BRI card 474 default range D-packet service Tel # voice message center 447 telco features copy 330 lines 280 programming 447 programming for lines and sets 330 programming system features 352 terminals&sets 280 top level 304 voice message routing 447 Modular ICS 6.0 Installer Guide 650 / Index telecommuting using ISDN applications 174 telephone copy programming 290–293 emergency 265 emergency, single-line 265 Feature button 282 handsfree button 282 Hold button 282 installing Norstar sets 265 loop specifications 589 Release button 282 troubleshooting 549–552 voice message waiting indication 331 volume control 282 telephone loud ring amplifier 181 telephones answer keys 408 assign prime set 340 basic password 278 button icons 282 call blocking ( 819) 432 CAP assignments 411 changing numbers 397 control sets 354 directed pickup 401 DRT on prime sets 400 equipment list 179 external access code 419 maintaining programming 267 manual-answer E&M trunks 78 maximum line buttons 311 message reply enh, programming 407 moving 267 moving tips 267 page timeout 401, 402 prime line 313 programming 282 programming an alarm set 406 programming call log space 405 programming direct dial 410 programming display buttons programming feature settings 397 programming overlays 283 programming, system coordinator password 278 ² Modular ICS 6.0 Installer Guide programming, viewing the settings 294 relocation 407 selecting lines for direct dial 410 set name 320 set relocation 267 set restrictions 327 user restrictions 86 telephones, programming a direct-dial number 419 temperature ICS 182 template changing default 302 remote access package defaults 424 Startup 279 terminal endpoint identifier, see TEI terminal endpoint identifiers, see TEI terminal equipment S or T wiring 268 U-LT jack pinout 270 U-LT wiring 270 terminal resistors 268 Terminals&Sets 308–332 capabilities 317 allow redirect 318 ATA settings 318 auxiliary ringer 318 d-dial 317 DND on busy 317 fwd no answer 317 fwd on busy 317 handsfree 317 HF answerback 317 hotline 318 page zone 317 paging 317 pickup grp 317 priority call 317 redirect ring 318 line access 308 answer DNs 314 intercom keys 314 line assignment 309 line pool access 312 OLI# 315 prime line 313 name 320 restriction filters 350 P0992638 03 Index / 651 restrictions 322 user prefernces 321 voice messages 448 terminals&sets 304 terminating resistors, see termination for ISDN loop termination for ISDN loop description 222 shorting straps 223 testing ISDN network connection 211 loopback tests 525 system test log 499 Tests 485 third party software, DNIS number 346 third-wire ground 184 through-fed repeaters, disable internal CSU 237 TI CO fail 460 connecting wiring 239 framing 462 ISD/TT 461 TIA-547A carrier failure standard 460 Tie calling from within the network 159 calling other nodes within the network 160 CbC service 433 dialing plan 106 incoming calls 106 PRI lines 105 public call to private network 156 routing 362 routing table 365 time display, hospitality 440 time format, hospitality 441 time switches time&date 304, 388 time, see AutoTime&Date timeout paging 402 timer answer 460 disconnect, on card 460 times, service 440 timing master, clock source 477 timing reference, ClockSrc 464 P0992638 03 T-loop, terminating resistors 222 toll calls over a private network 124 tones hospitality 441 on hold 398 ONN blocking 432 paging 401 programming analog VSC 449 tools programming 282 TR64211, carrier failure standard 460 transaction terminals 68 transfer callback 399 transmit objective loudness 461 setting gain 347 transparent dialing plan, see also CDP trnsfr callbk 399 TRO SL-1 network troubleshooting 545 alarms 510 ATA 562 auxiliary ringer 563 background music 564 DTI 567 emergency telephone 552 external paging 564 general procedure 548 line pools 585 lines 553–561 modules 566–569 network or remote users 576–588 optional equipment 562–564 replacing a telephone 551 T1 signal 569 telephones 550–552 trunk cartridge 566 trunk module 574 types of problems 547 voltages on E&M leads 581 trunk BRI 79 cartridge checking the state 497 number attached to a module 496 troubleshooting 566 changing trunk type 335 Modular ICS 6.0 Installer Guide 652 / Index common data 335 dial mode 338 DID 73 DID, restrictions 74 disable cartridge 336 DTI 71 E&M 71, 75 ground start 72 loop start 71, 75 module troubleshooting 574 numbering 71 PRI 71, 79 prime set, overflow 340 programming received number 339 programming trunk mode 341 programming type 335 super, ans mode 341 tandeming, calling name information 430 types 71 trunk answer, programming 358 trunk antitromboning (TAT), MCDN 45, 111, 140 trunk cards profile 1 297 profile 2 297 profile 3 298 profile 4 298 trunk cartridge E&M wiriing chart 257 enable/disable for programming 464 installation planning 185 installing 221 line capacity 185 mixing in a Trunk module 185 port numbers 241 programming, disable/enable 336 trunk module, E&M/DISA 258 types 214 trunk mode data settings 334 programming 341 trunk module BRI-ST cartridge wiring 262 connecting 224 description 467 DID trunk cartridges and RJ-21 wiring connections 259 Modular ICS 6.0 Installer Guide E&M network 97 emergency telephone installation 265 line number 205 power 275 trunk route optimization (TRO), MCDN 138 trunk route optimization, see TRO trunk type 334 trunk/line data copying 335 user interface 280 trunks assigning physical trunks 309 CLASS 402 MICS-XC loop start compatibility 77 operating modes 72 programming analog VSC 449 programming if busy 339 set appearances 72 trunk type data settings 334 twelve-port Expansion Cartridge 229 twinning, hunt group 390 two-port expansion cartridge 227 type, BRI card loops 471 U U interface 49 U-2 line numbers 468 U-4 line numbers 468 UDP call routing 128 call scenarios 127 dialing plan features 412 location code 95 overview 94 private access codes 95 private DN length 95 SL-1 network features U-LT jack and plug pins 270 reference point 49 wiring chart 270 unassigned 147, 152, 309, 315 Unequipped 492, 497 uninterruptible power supply (UPS) 181 universal dialing plan, see UDP unknown name 429 P0992638 03 Index / 653 unkown number 332 unsupervised, programming trunk mode 341 U-NT network wiring 252 reference point 50 updates viewing programming 287 Updating state 497 upgrade tool 193 upgrading 193 0X32 release 1-T1 195 8X24 201 call log information lost 196 from ILG to Hunt Groups 206 MICS to MICS-XC 196 Modular 8X24 Key Service Unit (KSU) 195 software upgrade before hardware upgrade 189 supported upgrades 192 U.S. MICS-XC systems lose UTAM information 196 upgrading system 189–205 US regulations 23 Usage metrics call by call 542 Hunt groups 541 usage metrics top level 305 user interface 280 use pool 364 use set volume 398 use sys volume 398 user call restrictions 349 user filter, line/set restriction 383 user preferences listing 280 programming 289, 321 user restrictions 349 set 86 user speed dial user preferences 289 user prefernces 321 V vacancy, room 440 ventilation P0992638 03 ICS 182 version number, check device 491 vertical service code, see VSC videoconferencing and video using ISDN applications 173 videophones, hunt groups 390 view 286 view prefix 415 viewing assigned lines 311 long telephone numbers 288 programming for a telephone 294 programming updates 287 VMsg center 352 VMsg ctr Tel#s 447 VMsg ctr tel#s 280 voice mail external access 331 on SL-1 network 111 voice message accessing 331 external center 447 programming 352 telephone setting 448 waiting indication 331 voice path 289 voice, call type 473 volume, system or set 398 VSC ONN SrvcCode 450 programming for BRI 449 setting up the modules 450 VSC, analog vertical service code for ONN blocking 449 W wait for dial tone, dialout 364 wakeup 207 warm start 275 wild card destination codes 368 dialing restrictions 325 wild cards destination code 369 WinkStart signal type 345 wireless hunt group twinning 390 wiring Modular ICS 6.0 Installer Guide 654 / Index auxiliary ringer 271 BRI-ST 249 BRI-U 250 connecting 237 cross-connect 237 ICS 248–254 ISDN S loop 187 loopback test 525 modules 240 requirements 186 wiring chart auxiliary equipment 245 BRI 248–251 BRI trunk module 262–264 BRI-ST cartridge 262 BRI-ST wiring 249 DID trunk cartridge 259 DTI 254 E&M trunk cartridge 257 E&M/DISA trunk cartridge 257 ICS external loop start lines 247 ICS telephone 244, 245 loop start or CI trunk 256 port numbering 241 S or T extension wiring 268 S or T terminal equipment 268 station module 255 T network connection 252 trunk module with DID trunk cartridge 260 trunk modules with E&M/DISA 258 U-LT terminal equipment 270 U-NT network 252 X X.25, converting ISDN protocol 68 Z Z, dialpad 278, 300 zero absorb length 374 Modular ICS 6.0 Installer Guide P0992638 03 Backup programming overlays / 655 Backup programming overlays Business Series Terminals Programming Overlay Heading Back Show Next P0914001 01 Heading Show Back Next P0992638 03 PO698666 Issue 02 Printed in Canada Norstar Programming Overlay After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa.
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