PAYE PIT Help Desk User Guide
User Manual:
Open the PDF directly: View PDF .
Page Count: 14
Download | |
Open PDF In Browser | View PDF |
PAYE Modernisation PAYE PIT Help Desk – User Guide PAYE PIT Help Desk – User Guide Contents Audience .................................................................................................................................................3 Document context ..................................................................................................................................3 1. Introduction ..........................................................................................................................5 2. Prerequisites .........................................................................................................................5 3. PAYE PIT Help Desk Registration ............................................................................................5 4. Raising and Tracking Queries .............................................................................................. 10 2 PAYE PIT Help Desk – User Guide Version Version Date 1.0 Release Candidate 2 24/05/2018 Version History Version 0.1 1.0 Release Candidate 2 Section All Version Change Description Initial Draft Version changed to 1.0 Release Candidate 2 Audience This document is for any software provider who has chosen to build or update their products to allow for PAYE Modernisation. Document context This document provides details for accessing and using the PAYE PIT Help Desk – a dedicated online service to support developers/testers conducting PAYE Modernisation public interface testing of their products with Revenue. 3 PAYE PIT Help Desk – User Guide Document References Reference 1. Documents Homepage Document Link Documents Homepage Abbreviations and Acronyms Acronym PIT PAYE Meaning Public Interface Testing Pay As You Earn 4 PAYE PIT Help Desk – User Guide 1. Introduction Revenue is making available a dedicated Public Interface Test environment to enable payroll software developers verify the compatibility of their software packages with PAYE Modernisation changes. To support developers and testers through the PIT process, Revenue has provisioned a dedicated online PAYE PIT Help Desk. By using the PAYE PIT Help Desk developers and testers can: • Notify Revenue of their interest in public interface testing • Raise and track ticketed queries This document provides a step by step guide to registering for the PAYE PIT Help Desk and subsequently using it to raise and track queries. Please note that images used throughout this document are broadly indicative of the final product but may be subject to change. 2. Prerequisites Logging into the PAYE PIT Help Desk is a two-step verification process requiring the interested developer/tester to have: • • A valid email address A smart device installed with Google Authenticator 3. PAYE PIT Help Desk Registration Interested developers/testers can register for the PAYE PIT Help Desk by completing a short online form available at: https://revenuehelpdesk.supatools.com/portal/revenueie/register.html 5 PAYE PIT Help Desk – User Guide Figure 1 New User Registration screen The information supplied under the ‘Company/Business Name’ field will be used by Revenue to group users belonging to the same Business/Company together. Users belonging to the same group will have access to each other’s queries raised through the PAYE PIT Help Desk1. Upon successful completion of the form, the developer/tester will be asked to check the email address inputted on the form for further instructions. 1 As part of reviewing pending registrations Revenue will not associate a registration with a particular business/company group until it has verified that this is allowed by the business/company. 6 PAYE PIT Help Desk – User Guide Figure 2 Registration Successful The email instructs the developer/tester to verify their email address through clicking on the supplied link. Note: Email clients may treat an initial email from the Help Desk as spam so please check spam folders if expected email has not arrived. 7 PAYE PIT Help Desk – User Guide Figure 3 Email Verification Clicking on the link will present the developer/tester with the following message: Figure 4 Email successfully verified At this point in the process Revenue will be alerted of the registration request and will review the supplied registration details before associating the registration with the specified company/business group and activating access to the Help Desk. The developer/tester will be notified of successful registration by email which will include instructions on how to complete the process and log in to the Help Desk: 8 PAYE PIT Help Desk – User Guide Figure 5 Login instruction email 9 PAYE PIT Help Desk – User Guide 4. Raising and Tracking Queries To raise a PIT related query the developer/tester must first log into the Help Desk using the email address specified at registration time and the associated code from Google Authenticator Figure 6 Login with email Figure 7 Enter Google Authenticator code 10 PAYE PIT Help Desk – User Guide Upon successful login the developer/tester is presented with the following dashboard view: Figure 8 PAYE PIT Helpdesk Dashboard The developer/tester can raise a new query by clicking on the ‘New Ticket’ icon available in the left hand bar. This presents the following screen where the developer/tester can supply the details of their query and attach any supporting files: Figure 9 Raising a query On saving the query the developer/tester will receive an email receipt including the ticket number for tracking purposes: 11 PAYE PIT Help Desk – User Guide Figure 10 Email receipt 12 PAYE PIT Help Desk – User Guide The developer/tester can view the status of their open queries by clicking on the ‘My Open Tickets’ icon available in the left hand bar: Figure 11 My Open Tickets The developer/tester will only be able to see tickets raised by themselves and those tickets associated with their company/business group. On resolution of the query or if further information is required, the developer/tester will receive an email notification with the details: 13 PAYE PIT Help Desk – User Guide Figure 12 Resolution notification email The same information will also be available from within the tool itself: Figure 13 Resolved queries 14
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.7 Linearized : No Page Count : 14 Language : en-IE Tagged PDF : Yes XMP Toolkit : 3.1-701 Producer : Microsoft® Word 2016 Creator Tool : Microsoft® Word 2016 Create Date : 2018:06:26 16:06:43+01:00 Modify Date : 2018:06:26 16:06:43+01:00 Document ID : uuid:7C940396-863B-4F27-BAFB-067E679AE966 Instance ID : uuid:7C940396-863B-4F27-BAFB-067E679AE966 Creator : Microsoft® Word 2016EXIF Metadata provided by EXIF.tools