PerformaCv Performa Cv962 Control User Manual

User Manual: Performa Cv962 Control User Manual

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Autotrol® Performa™ Cv
Softener/Filter
Water Control System
Installation, Operation and Maintenance Manual

This system installed by:

Table of Contents
1.0 Performa Cv System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
1.1 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
1.2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
1.3 Placing Performa Cv Softener/Filter into Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
1.4 Disinfection of Water Conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2.0 Performa Cv 962 Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
2.1 Introduction to the Performa CV Softener and Filter Systems . . . . . . . . . . . . . . . . . . . . . . . . .9
2.2 Programming and Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
2.3 Softener Programming Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

3.0 Performa Cv Filter Valve and Controls, 962F, 962FTC, 942F. . . . . . . . . . . . . . . . . . . . . .18
3.1 Programming and Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
3.2 Explanation of Parameter Values for the 962 Single and Parallel Tank Controls . . . . . . . . . .24

4.0 Performa Cv Performance Charts and Graphs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
4.1 General Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
4.2 Injector Curves. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
4.3 Performa Cv Softener Performance Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

5.0 Performa Cv Service and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
5.1 Historical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
5.2 Preventative Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
5.3 Removing the Valve Assembly for Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
5.4 Removing the Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
5.5 Identification of Control Valving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
5.6 Valve Disc Principle of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
5.7 Performa Cv Softener Flow Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
5.8 Performa Cv Filter Flow Diagrams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
5.9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

6.0 Performa Cv Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
6.1 Valve Component Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
6.2 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
6.3 Performa Cv Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

2

1.0 Performa Cv System
1.1 Specifications
1.1.1 Performa Cv Softener
Flow Rates (Valve Only)
Service @ 15 psi (1.03 bar) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backwash (Softener) @ 25 psi (1.72 bar) drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backwash Softener. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25.0 gpm (5.7 m3/h)
20.0 gpm (4.5 m3/h)
Cv = 6.5 (Kv = 5.58)
Cv = 4.0 (Kv = 3.46)

Control Configurations
962 Microprocessor Demand System and 962 Electronic Timeclock
Backwash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 to 60 minutes
Brine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electronically calculated
Slow rinse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 to 125 minutes
Fast rinse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 to 19 minutes
External Brine Valve Required - Timed Fill
Valve Connections/Dimensions
Tank Thread . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1/2 inches - 8, male
Inlet/Outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3/4 inches - 12 UNC-2A, male
Drain Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3/4-inch NPT, male
Brine Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3/8-inch NPT, male
Distributor Tube O.D. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.050 inches (27 mm)
Distributor Tube Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1/2 ± 1/2 inches (13 mm ± 13 mm) above top of tank
Operating
Valve Body . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Glass-Filled Noryl*
Rubber Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Compounded for cold water
Weight (Valve with Control) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.5 lbs (2.0 kg)
Transformer Output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 VAC 400 mA (4.6 vA)
Transformer Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115V 50/60 Hz, 230V 50/60 Hz
100 V 50/60 Hz
Operating Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 to 120 psi (1.37 to 8.27 bar)
Canada: 20 to 100 psi (1.37 to 6.89 bar)
Water Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35° to 100°F (2° to 38°C)
Options
Bypass Valve, Model 1265 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3/4 inches - 12 UNC-2A male
Bypass Fitting Kits:
Copper, Sweat Tube Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1/4-inch, 1-inch, 3/4-inch, 28-mm, 22-mm
CPVC, Solvent Weld Tube Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-inch, 3/4-inch, 25-mm
Plastic NPT or BSPT Pipe Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-inch male, 3/4-inch male
Brass NPT or BSPT Pipe Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-inch male, 3/4-inch male
Flow Meter 962 Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-inch Autotrol Turbine

*Noryl is a trademark of the General Electric Company.

3

1.1.2 Performa Cv Filter Specifications
Flow Rates (Valve Only)
Service @ 15 psi (1.03 bar) drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25.0 gpm (5.7 m3/h)
Backwash (Filter) @ 25 psi (1.72 bar) drop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25.0 gpm (4.5 m3/h)
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cv = 6.5 (Kv = 5.58)
Backwash Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cv = 5.0 (Kv = 5.78)
Control Operation
942F Mechanical Clock Timer - 7 Day or 12 Day
Backwash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-30 minutes
Fixed Fast Rinse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 minutes
962F Microprocessor Demand
Backwash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 to 60 minutes
Fast Rinse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 to 19 minutes
962 FTC Electronic Time Clock
Backwash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 to 60 minutes
Fast Rinse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 to 19 minutes
Interval Regeneration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Day of the Week Regeneration
Valve Connections/Dimensions
Tank Thread . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1/2 inches - 8, male
Inlet/Outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3/4 inches - 12 UNC-2A, male
Drain Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3/4-inch NPT, male
Brine Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3/8-inch NPT, male
Distributor Tube O.D. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.050 inches (27 mm)
Distributor Tube Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1/2 ± 1/2 inches (13 mm ± 13 mm) above top of tank
Operating
Valve Body . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Glass-filled Noryl
Rubber Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Compounded for cold water
Weight (Valve with Control). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.5 lbs (2.0 kg)
Transformer Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12VAC 400 mA (4.6 vA)
Transformer Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115V 50/60 Hz, 230V 50/60 Hz
100V 50/60 Hz
Operating Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 to 120 psi (1.37 to 8.27 bar)
Canada: 20 to 100 psi (1.37 to 6.89 bar)
Water Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34° to 100°F (1° to 38°C)
Options
Bypass Valve, Model 1265 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3/4 inches - 12 UNC - 2A male
Bypass Inlet/Outlet Fitting Kits:
Copper, Sweat Tube Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1/4-inch, 1-inch, 3/4-inch, 28-mm, 22-mm
CPVC, Solvent Weld Tube Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-inch, 3/4-inch, 25-mm
Plastic NPT or BSPT Pipe Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-inch male, 3/4-inch male
Brass NPT or BSPT Pipe Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-inch male, 3/4-inch male
Flow Meter 962 Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-inch Autotrol Turbine
See Section 4.1 for specification drawings.

4

1.2 Installation
Not in Bypass
Out
In

All plumbing and electrical connections must conform
to local codes.

In Bypass
Out

In

Inspect unit carefully for carrier shortage or shipping
damage.
BY

PA S S

Water
Conditioner

3. Since salt must be added periodically to the brine
tank, the location should be easily accessible.

PA S S

PA S S

PA S S

2. If it is likely that supplementary water treatment
equipment will be required, make certain adequate
additional space is available.

BY

BY

1. The distance between the unit and a drain should be
as short as possible.

BY

Location Selection

Water
Conditioner

Figure 1.1 - Autotrol Series 1265 Bypass Valve

4. Do not install any unit closer to a water heater than
a total run of 10 feet (3 m) of piping between the
outlet of the conditioner and the inlet to the heater.
Water heaters can sometimes overheat to the
extent they will transmit heat back down the cold
pipe into the unit control valve.
Hot water can severely damage the conditioner. A
10-foot (3-m) total pipe run, including bends,
elbows, etc., is a reasonable distance to help
prevent this possibility. A positive way to prevent
hot water flowing from heat source to the
conditioner, in the event of a negative pressure
situation, is to install a check valve in the soft
water piping from the conditioner. If a check valve
is installed, make certain the water heating unit
is equipped with a properly rated temperature
and pressure safety relief valve. Also, be
certain that local codes are not violated.

Not in Bypass

In Bypass

Water
Conditioner
Water

Water
Conditioner
Water

Figure 1.2 - Typical Globe Valve Bypass System

Drain Line Connection
Note: Standard commercial practices are expressed
here. Local codes may require changes to the following
suggestions.

5. Do not locate unit where it or its connections
(including the drain and overflow lines) will ever be
subjected to room temperatures under 34oF (1oC)
or over 120oF (49oC).

1. Ideally located, the unit will be above and not more
than 20 feet (6.1 m) from the drain. For such
installations, using an appropriate adapter fitting,
connect 1/2-inch (1.3-cm) plastic tubing to the drain
line connection of the control valve.

6. Do not install unit near acid or acid fumes.
7. The use of resin cleaners in an unvented enclosure
is not recommended.

2. If the backwash flow rate exceeds 5 gpm
(22.7 Lpm) or if the unit is located more than 20 feet
(6.1 m) from drain, use 3/4-inch (1.9-cm) tubing for
runs up to 40 feet (12.2 m). Also, purchase
appropriate fitting to connect the 3/4-inch tubing to
the 3/4-inch NPT drain connection.

Water Line Connection
The installation of a bypass valve system is
recommended to provide for occasions when the water
conditioner must be bypassed for hard water or for
servicing.

3. If the unit is located where the drain line must be
elevated, you may elevate the line up to 6 feet
(1.8 m) providing the run does not exceed
15 feet (4.6 m) and water pressure at conditioner is
not less than 40 psi (2.76 bar). You may elevate an
additional 2 feet (61 cm) for each additional
10 psi (0.69 bar).

The most common bypass systems are the Autotrol
Series 1265 bypass valve (Figure 1.1) and plumbed-in
globe valves (Figure 1.2). Though both are similar in
function, the Autotrol Series 1265 bypass offers
simplicity and ease of operation.

5

4. Where the drain line is elevated but empties into a
drain below the level of the control valve, form a
7-inch (18-cm) loop at the far end of the line so that
the bottom of the loop is level with the drain line
connection. This will provide an adequate siphon
trap.

Overflow Fitting
Installed

Brine Tank

5. Where the drain empties into an overhead sewer
line, a sink-type trap must be used.
IMPORTANT: Never insert drain line into a drain, sewer
line or trap. Always allow an air gap between the drain
line and the wastewater to prevent the possibility of
sewage being back-siphoned into the conditioner.

Connect 1/2-inch (1.3-cm)
Tubing or Hose and Run
to Drain

Figure 1.4

Right Way

Battery Back-Up
All 962 family controls are battery backup capable. A
9-volt rechargeable battery is available from Osmonics,
P/N 1075768. The battery is a VARTA, TYPE V7/8H
(AccuPlus Nickle Hydride Ni-mh 9v 150 mAH, No.
5522). A standard non-rechargeable battery is an
option for backup but needs to be replaced
periodically, Figure 1.5.

Figure 1.3
Note: Standard commercial practices have been
expressed here. Local codes may require changes to
these suggestions.

Brine Line Connection
It will be necessary to install the brine line for a
Performa Cv softener to the brine fitting on the valve
(3/8-inch NPT).
Be sure all fittings and connections are tight.

Overflow Line Connection
In the absence of a safety overflow and in the event of
a malfunction, the BRINE TANK OVERFLOW will direct
“overflow” to the drain instead of spilling on the floor
where it could cause considerable damage. This fitting
should be on the side of the cabinet or brine tank.

Battery

Figure 1.5

To connect overflow, locate hole on side of brine tank.
Insert overflow fitting (not supplied) into tank and
tighten with plastic thumb nut and gasket as shown
(Figure 1.4). Attach length of 1/2-inch (1.3-cm) I.D.
tubing (not supplied) to fitting and run to drain. Do not
elevate overflow line higher than 3 inches (7.6 cm)
below bottom of overflow fitting. Do not tie into drain
line of control unit. Overflow line must be a direct,
separate line from overflow fitting to drain, sewer or
tub. Allow an air gap as per drain line instructions
(Figure 1.3).

6

1.3 Placing Performa Cv Softener/Filter
into Operation

c. With the conditioner in this position, check to
see if water is being drawn from the brine tank.
The water level in the brine tank will recede very
slowly. Observe water level for at least three
minutes. If the water level does not recede, or if
it goes up, reference the Troubleshooting
section.
d. Advance the cycle indicator
COUNTERCLOCKWISE to the
REGENERATION COMPLETE position and
run water from a nearby faucet until the water is
clear and soft.

After all previous steps have been completed, the unit
is ready to be placed into operation. Follow these steps
carefully.
1. Remove control valve cover by first depressing the
plastic clips from the front of the cover. Pull front of
cover up.
Note: The following steps will require turning the
cycle indicator to various positions. Manually
rotate the camshaft COUNTERCLOCKWISE only
until cycle indicator points to desired position.
(See manual regeneration sections for each
control’s manual operation.)

Filter
All filter medias except carbon:
a. After the air has been purged from the tank
(water begins to flow steadily from the drain)
open the main supply all the way. Backwash
media for a minimum of 15 minutes or longer if
necessary. Water running to the drain should be
clear.
Carbon media should be allowed to soak for a
minimum of 12 hours to allow air bubbles to
escape prior to backwashing.
b. After the backwash is complete plug in control
and allow it to advance to BACKWASH
COMPLETE.

2. Rotate cycle indicator COUNTERCLOCKWISE
until it points directly to the word BACKWASH.
3. Fill media tank with water.
a. With water supply off, place the bypass valve(s)
into the “service” position.
b. Open water supply valve very slowly to
approximately the 1/4 open position.
IMPORTANT: If opened too rapidly or too far, media
may be lost. In the 1/4 open position, you should hear
air escaping slowly from the drain line.

Softener
Electrical Connection

a. When all of the air has been purged from the
tank (water begins to flow steadily from the
drain), open the main supply valve all the way.
b. Allow water to run to drain until clear.
c. Turn off water supply and let the unit stand for
about five minutes. This will allow all trapped air
to escape from the tank.

100 VAC, 115 VAC, and 230 VAC units: Remove twist
tie from the power cord and extend cord to its full
length. Make sure power source matches the rating
printed on the control. Be certain a wall switch does not
control the outlet.
12 VAC: Connect the plug of the transformer (supplied)
secondary cable to the mating socket at the rear or
bottom of the timer housing. Be certain the transformer
is secure and is plugged into a power source of correct
voltage that is not controlled by a wall switch.

4. Add water to brine tank (initial fill).
With a bucket or hose, add approximately
4 gallons (15 liters) of water to brine tank. If the
tank has a salt platform above the bottom of the
tank, add water until the level is approximately
1 inch (25 mm) above the platform.
5. Place the conditioner into operation.
a. With the water supply valve completely open,
carefully advance the cycle indicator
COUNTERCLOCKWISE to the center of the
BRINE REFILL position. Hold at this position
until water starts to flow through the brine line
into the brine tank. Do not run for more than
two minutes.
b. Advance the cycle indicator
COUNTERCLOCKWISE until it points to the
center of the BRINE/SLOW RINSE position.

7

1.4 Disinfection of Water Conditioners

1. Dosage
a. Polystyrene resin: 1.2 fluid ounces per cubic
foot.
b. Non-resinous exchangers: 0.8 fluid ounce per
cubic foot.

The materials of construction of the modern water
conditioner will not support bacterial growth, nor will
these materials contaminate a water supply. However,
the normal conditions existing during shipping, storage
and installation indicate the advisability of disinfecting
a conditioner after installation, before the conditioner is
used to treat potable water. In addition, during normal
use, a conditioner may become fouled with organic
matter or in some cases with bacteria from the water
supply.

2. Brine tank conditioners
a. Backwash the conditioner and add the required
amount of hypochlorite solution to the brine
well of the brine tank. (The brine tank should
have water in it to permit the solution to be
carried into the conditioner.)
b. Proceed with the normal regeneration.

Thus every conditioner should be disinfected after
installation, some will require periodic disinfection
during their normal life, and in a few cases disinfection
with every regeneration would be recommended.

Calcium Hypochlorite
Calcium hypochlorite, 70% available chlorine, is
available in several forms including tablets and
granules. These solid materials may be used directly
without dissolving before use.

Depending upon the conditions of use, the style of
conditioner, the type of ion exchanger, and the
disinfectant available, a choice can be made among
the following methods.

1. Dosage

Sodium or Calcium Hypochlorite

a. Two grains (approximately 0.1 ounce) per cubic
foot.

Application

2. Brine tank conditioners

These materials are satisfactory for use with
polystyrene resins, synthetic gel zeolite, greensand and
bentonites.

a. Backwash the conditioner and add the required
amount of hypochlorite to the brine well of the
brine tank. (The brine tank should have water in
it to permit the chlorine solution to be carried
into the conditioner.)
b. Proceed with the normal regeneration.

5.25% Sodium Hypochlorite
These solutions are available under trade names such
as Clorox Bleach*. If stronger solutions are used, such
as those sold for commercial laundries, adjust the
dosage accordingly.

*Clorox Bleach is a trademark of the Clorox Company.

8

2.0 Performa Cv 962 Control
2.1 Introduction to the Performa CV
Softener and Filter Systems
2.1.1 Performa Cv Softener Valve (278)
The Performa Cv softener valve is available with one of
two controls. The 962 electronic demand system
control and the 962TC electronic time clock control.
The Performa Cv system offers a true 1-inch valve with
superior flow characteristics. The Performa Cv softener
valve will deliver a service flow of 25 gpm (94.6 Lpm) at
a pressure drop of 15 psi (service Cv = 6.5, Kv = 5.6).
The Performa Cv softener is capable of backwashing at
the rate of 20 gpm (75.6 Lpm) with a pressure drop of
25 psi (backwash Cv = 4.0, Kv = 3.5). The application
for this valve will be on softener systems with mineral
tanks up to 21 inches in diameter.

2.1.2 Performa Cv Filter Valve (273)
The Performa Cv filter valve is available with one of
three controls. The 962F electronic demand system
control, the 962FTC electronic time clock control, and
the 942F mechanical time clock control in a 12-day
configuration. The Performa Cv filter valve has the
same service flow capability as the softener valve
however the backwash Cv is higher (Cv = 5.0, Kv = 5.8)
resulting in the capability of backwashing at 25 gpm
(94.6 Lpm) with a 25 psi pressure drop. The Performa
Cv filter valve can be used on carbon filters with media
tank sizes up to 24 inches in diameter. Other filter
media backwash requirements will determine
maximum media tank dimensions. Refer to the
backwash flow requirements in Table 4.5 and Table 4.6.
The Performa Cv softener valve and the Performa Cv
filter valve can be identified by a label attached to the
right side of the valve.

9

2.2 Programming and Application

Note: If a beep sounds, the new setting is not accepted
because it was outside the allowable range. The old
value will be displayed.

This section covers all aspects of programming the 962
control.

Day of Week/Time of Day

Note that some parameters have a single unit of
measure option such as the Rinse Time which is only
entered in minutes. Other parameters have dual units
such as Salt Amount which can be entered in pounds
or kilograms. To select which units are active, look for a
comment in the NOTES column of Table 2.1 and Table
2.4. It will reference another parameter that selects
which units are active. For example, Parameter P12
(Table 2.4) selects U.S. units if it is set to “0” and metric
if it is set to “1.”

Press the SET button. The display will show the Time
of Day with the minutes digit blinking. If you want to
change this number, press the UP ARROW (↑) button
to increase the number or the DOWN ARROW (↓)
button to decrease the number. To skip the number
without changing, press the LEFT ARROW (←) button.
The first number stops flashing and the next number
starts flashing. You can only change the flashing
number. When you have reached the far left digit,
pressing the LEFT ARROW (←) button returns you to
the far right digit. The day of the week is displayed with
the time of day in the far left digit. It is programmed at
P1, the same as the time of day. The day of week will
automatically increment at midnight. This will allow
correlation to the daily usage history stored in L7
through L13 to days of the week. Customer should use
day 1 = Sunday through day 7 = Saturday. Continue
changing numbers until you reach the desired setting.
Press the SET button to save the value.

Level I Parameters (Table 2.1)
Level I Parameters are identified as those that have an
LED indicator on the front panel. The green indicator
illuminates next to the name of the active control
setting. The end user has access to all of these
parameters. In general, pressing the DOWN ARROW
(↓) button displays the Level I Parameters in the
following order:

•
•
•
•
•

Time of Day
Time of Regeneration
Hardness
Salt Amount
Capacity

Time of Regeneration/Time of Backwash/Time of
History
The next value displayed is the Time of Regeneration/
Backwash/History. It has a default value of 2:00 a.m. If
this is not acceptable, press the SET button and
change the number. Press the SET button to save the
value. If 2:00 a.m. is acceptable, press the DOWN
ARROW (↓) button. Time of History is the time at which
all data that have been accumulated during the
previous 24 hours, are updated. This designation is
used on the Performa Cv 962M only.

If you continue to press the DOWN ARROW (↓) button,
the parameters start over with Time of Day. Pressing
the UP ARROW (↑) button displays the parameters in
reverse order. Refer to Table 2.1 for a description of
these parameters and the available ranges for each
parameter.
Press the SET button and the far right number on the
display starts flashing. If you want to change this
number, press the UP ARROW (↑) button to increase
the number or the DOWN ARROW (↓) button to
decrease the number. To skip the number without
changing, press the LEFT ARROW (←) button. When
you reach the far left digit, pressing the LEFT ARROW
(←) button will return you to the far right digit.

Hardness
Hardness is the next value displayed. This value is the
water hardness expressed in grains per gallon
(milligrams per liter). The default value is
0 grains/gallon (0 mg/L). This parameter must be
programmed with the correct water hardness for the
control to operate properly. Press the SET button and
enter a new value. Any value between 3 and 250 grains
per gallon (30 and 2500 milligrams per liter) is allowed.
Press the SET button to save the new value.

Note: If you press and hold either the UP ARROW (↑)
button or the DOWN ARROW (↓) button for more than
one second, the flashing number will increment or
decrement at the rate of 10 counts per second.
When the number is correct, press the LEFT ARROW
(←) button. The first number stops flashing and the next
number starts flashing. You can only change the
flashing number. Continue changing numbers until you
reach the desired setting. Press the SET button. The
numbers stop flashing and the control accepts the new
setting. After approximately 30 seconds, the control
starts alternating the display between Time of Day and
Capacity.
10

Salt Amount

Capacity

Salt Amount is the next value displayed. The default
value for Salt Amount is 6 pounds (2.7 kilograms) of
salt; refer to Table 2.2 for suggested salt settings.

Capacity is the next value displayed and is expressed
in kilograins (kilograms). Refer to Table 2.2 for the
capacity setting that corresponds to the resin bed
volume and salt amount. The default value is 0. Press
the SET button and enter a new value. Any value
between 1 and 2600 kilograins (.1 and 260.0 kilograms)
is allowed.

Note: This is the total amount of salt used for a
regeneration, not pounds per cubic foot. If 6 pounds is
not acceptable, press the SET button and change the
numbers. If 6 pounds is acceptable, press the DOWN
ARROW (↓) button.

Table 2.1 - Level I Programming Performa Cv 962 Parallel Multi Tank or Single Tank Softener
Parameter
Name
Description

P1

P2

Range of Values

(1-7)
1:00 to 12:59
Time of Week
AM or PM Metric
and Time of day
(1-7)
00:00 to 23:59
1:00 to 12:59
Time of day to
AM or PM
start
regeneration
00:00 to 23:59

P3

Hardness of
water

P4

Salt amount

P5

Capacity of unit

Minimum
Increments

Factory
Value

Units of
Measure

Notes

(1 day)
1 minute

None

Hour:minute

Range depends on value
selected for P13.
For day of week SUN=1,
MON=2, TUE=3, WED=4,
THU=5, FRI=6, SAT=7.

1

2:00 AM

Hour:minute

Range depends on value
selected for P13. Use only if
P15 = 0, 1 or 2.

3 to 250
30 to 2500

1
10

0
0

Grains/gallon
ppm

Unit of measure depends on
value selected for P12.

0.5 to 125.0
0.2 to 50.0
1 to 2600
0.1 to 260.0

0.5
0.2

6
2.6

Pounds
Kilograms

Select from Table 2.2 on
page 12.

1.0
0.1

0

Kilograins
Kilograms

Select from Table 2.2 on
page 12.

11

Table 2.2 - Suggested Settings for P4, P5, P6, P7
P5 Capacity
Setting
Kilograins
(Kilograms)

Resin Volume per Tank (liters)
3 ft3 (85)

4 ft3 (113)

5 ft3 (142)

6 ft3 (170)

7 ft3 (198)

P4 Salt Setting: Pounds (kg) of Salt
60 (3.9)

18 (8.2)

-

-

-

-

80 (5.2)

-

24 (10.9)

-

-

-

84 (5.4)

30 (13.6)

-

-

-

-

90 (5.8)

45 (20.4)

-

-

-

-

100 (6.4)

-

-

30 (27.2)

-

-

112 (7.2)

-

40 (18.1)

-

-

-

120 (7.7)

-

60 (27.2)

-

36 (16.3)

-

140 (9.0)

-

-

50 (22.7)

-

42 (19)

150 (9.7)

-

-

75 (34)

-

-

168 (10.8)

-

-

-

60 (27.2)

-

180 (11.6)

-

-

-

90 (40.8)

-

196 (12.7)

-

-

-

-

70 (31.8)

210 (13.6)

-

-

-

-

105 (47.6)

P6 Refill Setting: 14 inch tank = 74 (.74 gpm)
16 inch thru 21 inch tanks = 130 (1.39 gpm)
P7 Brine Draw Setting. All values are based on 50 psi (3.5 bar) inlet pressure. For pressure other than 50 psi refer to brine
draw charts in Section 4.0.
Tank Diameter

Injector

Part Number

P7 equals

Color

14 in (35.5 cm)

M

1055737

60

Brown

16 in (40.6 cm)

Q

1035739

80

Purple

18 in (45.7 cm)

Q

1035739

80

Purple

21 in (53.3 cm)

R

1035884

83

Dark Grey

12

• Parameter P12 selects the units of measure. Be

Level II Parameters (Table 2.4)

sure that this is set to the correct value before
entering any data for Parameters P3, P4 or P5.

The Level II Parameters are P6 through P22 in Table
2.4. To access Level II Parameters, simultaneously
press and hold the DOWN ARROW (↓) and UP
ARROW (↑) buttons for three seconds. A “P” number
will display.

• Parameter P13 selects the clock display mode. If
the 12-hour mode is selected, a PM indicator is
used. If the 24-hour mode is selected, the PM
indicator is not used.

Refer to Table 2.4 to find the parameter associated
with each “P” number. Use the UP ARROW (↑) button
or the DOWN ARROW (↓) button to move from one
parameter to the next. The display cycles through the
“P” numbers shown in Table 2.1 and Table 2.4. When
you reach P22, the next P number will go back to P1.

• Parameter P15 has four allowable values. Values 0
or 1 will cause the control to wait for Parameter P2,
time of day of regeneration, to begin the
regeneration. Values 2 or 3 will cause the control to
start the regeneration as soon as the capacity is
exhausted.

When the parameter number you want to change is on
the display, press the LEFT ARROW (←) button to
display the data assigned to that parameter. Press the
SET button and the far right number on the display
starts flashing. If you want to change this number, press
the UP ARROW (↑) button or the DOWN ARROW (↓)
button. To skip the number without changing, press the
LEFT ARROW (←) button. When the number is correct,
press the SET button. The numbers stop flashing and
the control accepts the new setting. If a beep sounds,
the new setting was not accepted. Refer to Table 2.4
for allowable values for that parameter.

• When Parameter P15 selects a smart reserve type,
0 or 2, Parameter P16 is used to calculate the initial
seven average daily water usage values. The
control multiplies the total capacity by the
percentage entered for Parameter P16 and uses
that value as the initial average daily usage for each
day of the week until water usage establishes new
averages, refer to Reserve Options, page 15.

• Parameter 17 must be programmed following the
appropriate programming table. Improper
regenerations will occur if P17 is set to any other
number.

To change or view other parameters, press the LEFT
ARROW (←) button to have the display show “P”
numbers. Now use the UP ARROW (↑) button or the
down arrow (↓) button to move to the parameter
number you wish to change.

• Parameter P18 allows the installer to lock the Salt
Amount and Capacity values so they cannot be
changed. When Parameter 18 is set to 1, those two
settings can only be viewed when the control is in
the Level II mode. The settings will be skipped
when the control is in the Level I mode. When
Parameter 18 is set to zero, the Salt Amount and
Capacity can be viewed and changed in either
Level I or Level II.

To exit the Level II programming mode, simultaneously
press and hold the DOWN ARROW (↓) and UP
ARROW (↑) buttons for three seconds, or wait 30
seconds without pressing a button. The control starts
alternating the display between Tank in Service, Flow
Rate and Capacity.

• Parameter P19 selects the flow sensor that is to be
used with the system. The factory preset value is 1
for a 1-inch turbine. The range is 1 - 4. 1 = Autotrol
1-inch turbine, 2 = Autotrol 2-inch turbine, 3 = user
programmable K-factor, 4 = user programmable
pulse equivalent. The K-factors or pulse
equivalents for individual meters should be
supplied by the respective meter manufacturer.

Settings for all parameters can be written on the label
provided with the control. The label has an adhesive
backing so it can be attached to the inside rear cover
of this manual for future service reference.

Level II Programming
• Parameter P6 is used by the control to calculate the

• Parameter P20 is programmed only if P19 = 3 or 4.

Refill Time. Press SET button and enter a new
value. Refer to Table 2.2 for the correct value.

P20 is where the factory supplied K-factor or pulse
equivalent number is programmed.

• Parameter P7 is used by the control to calculate the

• Parameter P21 allows the user to tell the control

brine draw time. Press the SET button and enter a
new value. Refer to Table 2.2 for the correct value.
The control calculates the brine draw time using
this value and the salt amount. The brine draw time
is added to the Rinse Time (P10) to determine the
total Brine Draw/Slow Rinse Time.

how long a signal must be present at the remote
regeneration input for it to be valid. For example; a
differential pressure switch may send false signals
of short duration many times before a filter really
does need to be backwashed. Programming P21
allows the control to start a backwash only when it
is required and not respond to false signals.

• This control does not use Parameter P8. No entry
is needed for this parameter.

13

• Parameter P22. Special codes are entered at the

A parallel kit must be purchased for multi-unit
operation. The kit numbers are:

factory to program all of the pertinent P locations
for specific controls; Metric for example. This
parameter should never be changed by the end
user.

•
•
•
•

Electronic Time Clock Operation
Programming automatic regeneration frequency:

Dual Parallel Softener

P/N 1035923

Triplex Parallel Softener

P/N 1035925

Dual Parallel Filter

P/N 1035924

Triplex Parallel Filter

P/N 1035926

Kits include parallel operation cams and the proper
interconnect cable.

The Electronic Time Clock has two regeneration
options: Interval Regeneration and Day of Week
Regeneration.

Manual Start Regeneration

To initiate an automatic regeneration one or both of the
options must be chosen. The system may also be
regenerated manually by pressing the Regeneration
button for three seconds.

To force the control to perform a regeneration, press
the REGEN button. This button is located on the front
of the control. When you press the REGEN button, the
control performs a full regeneration of the conditioner.

Interval Regeneration — The Electronic Time Clock
may be programmed to regenerate in intervals of up to
30 days. This feature is Parameter P14 Calendar
Override (see Table 2.4). Example: If 5 is programmed
into P14 then the system will regenerate every five days
at the time programmed into P2.

If you press this button again more than one minute
after regeneration begins, but before the
regeneration is complete, a second regeneration
will start when the first regeneration is finished. The
display will freeze and only show the Regen Time
Remaining as an indication that the second
regeneration will be performed. When the first
regeneration is complete, the second one will begin
and the display will alternate between Flow and Regen
Time Remaining.

Day of Week Regeneration — The Electronic Time
Clock may be programmed to regenerate on a specific
day or on specific days of the week. The instructions for
this option are found in Table 2.3 on page 15.

Automatic Regeneration

Application
The Performa Cv 962 Softener and the Performa Cv
962F Filter may be operated as a single, dual, or triplex
system.

There are three ways to have the control automatically
start a regeneration: calendar override, having the
control monitor the water usage, or programming day
of the week regeneration.

Dual and Triplex Softeners and Filters

Calendar Override

The dual and triplex systems require a different cam
than the cam that is used in the single unit systems.
They also require an interconnecting lock out cable.
This allows the unit that is in regeneration or backwash
to signal the other units and prevents them from
starting a regeneration or backwash until the first unit is
finished. Dual and triplex units should be plumbed in
parallel with each other. In a multi-unit system the
backwash water is supplied by the other unit or units in
the system. In a dual filter system consideration must
be given that the unit in service is able to satisfy service
requirements and be able to supply sufficient
backwash water to the other filter while it is in the
backwash cycle. There is a selection guide, Table 4.6,
in Section 4.0 to assist in qualifying the choice of a dual
or triplex system. This selection guide is based on
media backwash requirements and tank diameter.

This feature is set in Parameter P14. It can be set for
one to 30 days. If it is set to zero, this feature is
disabled. When this feature is active, the control keeps
track of the number of days since the last regeneration
and when that number equals the value set in P14, a
regeneration is automatically started at the Time of
Regeneration set in P2.
Control Monitors the Water Usage
The control compares the water usage to the
calculated volume capacity of the system. The control
then uses the Capacity Parameter P5 divided by the
Hardness Parameter P3 to calculate the volume
capacity of the system. It also uses a reserve value to
determine if a regeneration is necessary. If the water
usage since the last regeneration is greater than the
system capacity minus the reserve, a regeneration is
needed.

14

Programming Day of the Week Regeneration/
Backwash
Enter Day of the Week Regeneration/backwash
programming by depressing the LEFT ARROW (←)
button and the DOWN ARROW (↓) button
simultaneously for 3 seconds. The days are shown as
d1, d2, d3, etc., on the display. Select the days of the
week regeneration/backwash should occur. To activate
that day, change the 0 to a 1. The programming mode
will be exited if no keys are pressed for 30 seconds. If
this feature is used in conjunction with calendar
override the calender override timer will be reset at the
end of this regeneration/backwash.
Table 2.3 - Day of Week Regeneration/Backwash
#

Description of Parameter

Set as required
0 = No - 1 = yes

d1

Sunday

As required

0 = no day of week regeneration 1 = backwash this day

d2

Monday

As required

0 = no day of week regeneration 1 = backwash this day

d3

Tuesday

As required

0 = no day of week regeneration 1 = backwash this day

d4

Wednesday

As required

0 = no day of week regeneration 1 = backwash this day

d5

Thursday

As required

0 = no day of week regeneration 1 = backwash this day

d6

Friday

As required

0 = no day of week regeneration 1 = backwash this day

d7

Saturday

As required

0 = no day of week regeneration 1 = backwash this day

Notes

Reserve Options
determine starting average for each day of the week.
The factory set value for P16 is 30 which means that
30% of the total system capacity is used for the starting
average for each day.

There are two types of reserve options for this control:
fixed reserve and smart reserve (historical water usage
pattern). They are selected with Parameter P15.
Fixed Reserve

Program Parameter P15 is also used to select whether
the control waits until the Time of Regeneration set in
Parameter P2 to start a regeneration, or if the control
should begin a regeneration immediately when the
capacity remaining is less than the reserve.

When fixed reserve is selected, the control multiplies
the maximum system capacity by the percent value set
in Parameter P16 and uses the result as a reserve.
Smart Reserve (water usage pattern)
The other reserve option allows the control to adjust the
reserve based upon the historical water usage pattern
of the system. The control keeps track of the water
usage for each day of the week and uses that day’s
average usage multiplied by 1.2 as the reserve for that
day. Every day at the Time of Regeneration, the control
recalculates the day’s average water usage. If less than
10% of a day’s average water usage is used, the
control will not change the day’s average. If more than
twice the day’s average is used, the control uses the
actual usage in the reserve calculation.
Since a new installation has no history of water usage,
the control multiplies the percent of capacity value set
in Parameter P16 by the total system capacity to
15

2.3 Softener Programming Tables
Table 2.4 - Level II Programming Performa Cv 962 Parallel Multi Tank or Single Tank Softener
Parameter

Description

Range of
Values

Minimum
Increment

Recommended
Program Value

Units of
Measure

Notes

P6

Refill controller

2-200

1

Selected from
Table 2.2

This number tells the controller the rate
of refill based on the refill control
installed. Refill dwell time is calculated
to refill the proper amount of water into
brine tank.

P7

Brine draw rate

2-200

1

Selected from
Table 2.2

This number tells the controller the draw
rate based on the injector size. The
dwell time in the draw position is then
calculated.

P9

Backwash time

4-60

1

14*

Minutes

*May be adjusted for application

P10

Slow Rinse time

7-125

1

40*

Minutes

*May be adjusted for application. This
time does not include the calculated
brine draw time.

Minutes

*May be adjusted for application

P11

Fast Rinse time

2-60

1

4*

P12

Units of measure

0-1

1

0

0 = US, 1 = Metric

P13

Clock mode

0-1

1

0

0 = 12 hour clock, 1 = 24 hour clock

P14

Interval
Regeneration
(Calendar override)

0-30

1

0

Days

0 = no calendar override

P15

Reserve Type

0-3

1

0

0 = Smart Reserve, 1 = Fixed Reserve,
2 = Smart Reserve with immediate
regeneration, 3 = Fixed Reserve with
immediate regeneration

P16

Initial average
usage or fixed
reserve

0-70

1

30

This number is used to establish the
fixed reserve. It is also used to establish
the initial Daily Average

P17

Operation type

0-7

1

3

3 = Single or Parallel Softener, 4 =
Single or Parallel Filter

P18

Salt/Capacity
Change Lock out

0-1

1

0

0 = none, 1 = Salt/Capacity change
locked out

P19

Flow Sensor select

1-4

1

1

1 = 1.0” Autotrol, 2 = 2.0” Autotrol, 3 =
User defined K-factor, 4 = User defined
pulse equivalent

P20

K-factor or Pulse
equivalent

0.00-255.00

.01

P21

Remote
Regeneration
switch delay

0-254

1

P22

Factory Use Only DO NOT CHANGE

Number used for Meter K-factor or
Pulse equivalent
60

Seconds

99

Go to Section 3.2 for detailed explanation of the programming parameters on this page.

16

Time remote switch must be active to
start a regeneration

Table 2.5 - Programming Performa Cv 962TC Electronic Time Clock Softener
Description

Range of
Values

P1

Day of Week and
Time of Day

(1-7)
1:00-12:59
AM or PM
Metric
(1-7)
0:00-23:59

P2

Time of day to start
regeneration

P3

As recommended

Parameter

P4

Salt amount

P5

Program as
Recommended

P6

Refill controller

Minimum
Increment

(1 day)
1 Minute

Recommended
Program
Value

Units of
Measure

Notes

Current Day and
Time

Hour
Minute

Range depends on value selected
for P13. For day of week SUN=1,
MON=2, TUE=3, WED=4, THU=5,
FRI=6, SAT=7,. THIS IS THE LEFT
MOST DIGIT ON THE DISPLAY

As required

Hour
Minute

Range depends on value selected
for P13

1:00-12:59 AM
or PM
00:00-23:59

10
.5-125.0
.2-50.0

.5
.2

Selected from Table
2.2
10

2-200

1

Selected from Table
2.2

This number tells the controller the
rate of refill based on the refill
control installed. Refill dwell time is
calculated to refill the proper
amount of water into brine tank.
This number tells the controller the
draw rate based on the injector
size. The swell time in the draw
position is then calculated.

P7

Brine draw rate

2-200

1

Selected from Table
2.2

P9

Backwash time

4-60

1

14*

P10

Pounds
Kilograms

Slow Rinse time

7-125

Minutes

*May be adjusted for application
*May be adjusted for application.
This time does not include the
calculated brine draw time.

1

40*

Minutes
Minutes

P11

Fast Rinse time

2-60

1

4*

P12

Units of measure

0-1

1

0

P13

Clock mode

0-1

1

0

P14

Interval Regeneration
Calendar override

P15

Does not apply for
Timeclock operation

0

P16

Does not apply for
Timeclock operation

30

P17

Operation type

3-4

1

6

6 = Single 962TC

P18

Salt Change Lock out

0-1

1

0

0 = none, 1 = Salt/Capacity change
locked out

P19

Does not apply for
Timeclock operation

P20

Does not apply for
Timeclock operation

P21

Remote
Regeneration Switch
Delay

0-254

1

60

P22

Factory Use Only DO NOT CHANGE

0-30

1

0

0 = 12 hour clock, 1 = 24 hour clock
Days between 0 = no interval chosen - *May be
regeneration adjusted for application.

Seconds

99

Go to Section 3.2 for detailed explanation of the programming parameters on this page.

17

*May be adjusted for application
0 = US, 1 = Metric

Time remote switch must be active
to start a regeneration

3.0 Performa Cv Filter Valve and Controls, 962F, 962FTC, 942F
3.1 Programming and Application
This section covers all aspects of programming the control.
Table 3.1 - Programming Performa Cv 962F Three Cycle Filter
Parameter

P1

P2
P3
P4

Description

Range of
Values

(1-7)
1:00-12:59
AM or PM
Day of week and
Metric
time of day
(1-7)
0:00-23:59
1:00-12:59 AM
Time of day to start
or PM
backwash
00:00-23:59
Program as
recommended
Program as
recommended

Minimum
Increment

(1 day)
1 Minute

Recommended
Program
Value

Units of Measure

Notes

Current Day and
Time

Hour
Minute

Range depends on value selected
for P13. For day of week SUN=1,
MON=2, TUE=3, WED=4, THU=5,
FRI=6, SAT=7,. THIS IS THE
LEFT MOST DIGIT ON THE
DISPLAY

As required

Hour
Minute

Range depends on value selected
for P13

10
100

U.S.
Metric

0.5
U.S.

P5

Filter capacity

As required

Metric

7-60

P11
P12

Program as
recommended
Program as
recommended
Backwash time
Program as
recommended
Fast Rinse time
Units of measure

9-60
0-1

1
1

9*
0

P13

Clock mode

0-1

1

0

P14

Interval
Regeneration

0-30

1

0

Days
For a detailed
explanation go to
“Explanation of
Parameter Values”
P2 on page 24.

P6
P7
P9
P10

P15

P16
P17
P18

P19

P20
P21
P22

Reserve Type

Fixed reserve
percentage
Operation type
Salt Change Lock
out
Flow Sensor
Select
K-factor or Pulse
Equivalent
Remote
Regeneration
Switch Delay
Factory Use Only DO NOT CHANGE

Divide the volumetric capacity
(gallons) of the filter by 100 and
enter this number into P5.
Divide the volumetric capacity
(cubic meters) by 10 and enter this
number into P5.

200
200
1

14*

Minutes

*May be adjusted for application.

Minutes

*May be adjusted for application.
0 = US, 1 = Metric
0 = 12 hour clock,
1 = 24 hour clock

8

0-3

1

0

0-70

1

30

0-7

1

4

0-1

1

0

1-4

1

1

0.01-255.0

0.01

0.01

0-254

1

60

Seconds

0 = no interval chosen - *May be
adjusted for application
0 = Smart Reserve, 1 = Fixed
Reserve, 2 = Smart Reserve with
Immediate Regeneration, 3 =
Fixed Reserve with Immediate
Regeneration.
This number is used to establish
initial Daily Average.
4 = Filter Performa Cv
0 = none, 1 = Salt/Capacity change
locked out
1 = 1” Autotrol Turbine, 3 = User
Defined K-factor, 2 = 2” Autotrol
Turbine, 4 = User Defined Pulse
Equivalent
Number used for Meter K-factor or
Pulse Equivalent.
Time remote switch must be active
to start a backwash

99

Go to Section 2.2 for detailed explanation of the programming parameters on this page.
18

Table 3.2 - Programming Performa Cv 962F Five Cycle Filter
Parameter

Description

P1

Day of week and
time of day

P2

Time of day to start
regeneration

P3

As recommended

P4

Potassium
Permanganate
KMnO4

Range of
Values
(1-7)
1:00-12:59
AM or PM
Metric
(1-7)
0:00-23:59
1:00-12:59 AM
or PM
00:00-23:59

Minimum
Increment

Recommended
Program
Value

Units of
Measure

(1 day)
1 Minute

Current Day and
Time

Hour
Minute

Range depends on value selected for P13.
For day of week SUN=1, MON=2, TUE=3,
WED=4, THU=5, FRI=6, SAT=7,. THIS IS
THE LEFT MOST DIGIT ON THE DISPLAY

As required

Hour
Minute

Range depends on value selected for P13

10
100
.5-125.0
.2-50.0

.5
.2

As required

U.S.
P5

Filter capacity

P6

Refill controller

2-200

1

Selected from
Table 2.2

P7

Brine draw rate

2-200

1

Selected from
Table 2.2

P9

Backwash time

4-60

1

20*

Minutes

P10

Slow rinse time

7-125

1

50*

Minutes

P11
P12
P13

Fast Rinse time
Units of measure
Clock mode
Interval
Regeneration
(Calendar override)

2-60
0-1
0-1

1
1
1

8*
0
0

Minutes

0-30

1

0

Days

P14

Notes

As required

Metric

A potassium permanganate feeder with a float
must be used.
Number programmed into P5 equals gallons
of dissolved potassium permanganate,
multiplied by 3.
Divide the volumetric capacity (gallons) of the
filter by 100 and enter this number into P5.
Divide the volumetric capacity (cubic meters)
by 10 and enter this number into P5.
This number tells the controller the rate of
refill based on the refill control installed. Refill
dwell time is calculated to refill the proper
amount of water into the tank.
This number tells the controller the draw rate
based on the injector size. The dwell time in
the draw position is then calculated.
*May be adjusted for application.
*May be adjusted for application. This time
does not include the calculated brine draw
time.
*May be adjusted for application.
0 = US, 1 = Metric
0 = 12 hour clock, 1 = 24 hour clock
0 = no interval selected

P15

Reserve Type

0-3

1

0

P16

Fixed reserve
percentage

0-70

1

30

Operation type
Salt/Capacity
Change Lock out

0-7

1

3

0 = Smart Reserve, 1 = Fixed Reserve, 2 =
Smart Reserve with Immediate Regeneration,
3 = Fixed Reserve with Immediate
Regeneration.
This number is used to establish the fixed
reserve. It is also used to establish the initial
Daily Average.
3 = Single or Parallel Conditioner

0-1

1

0

0 = none, 1 = Salt/Capacity change locked out

Flow Sensor Select

1-4

1

1

0.00-255.00

.01

0-254

1

P17
P18
P19
P20
P21
P22

K-factor or Pulse
Equivalent
Remote
Regeneration Switch
Delay
Factory Use Only DO NOT CHANGE

60

1 = 1” Autotrol Turbine, 3 = User Defined Kfactor, 2 = 2” Autotrol Turbine, 4 = User
Defined Pulse Equivalent
Number used for Meter K-factor or Pulse
Equivalent.
Seconds

Time remote switch must be active to start a
backwash

99

Go to Section 2.2 for detailed explanation of the programming parameters on this page.

19

Table 3.3 - Programming Performa Cv 962 TC Electronic Time Clock Filter
Parameter

Description

P1

Day of week and
time of day

P2

Time of day to start
backwash

P3
P4
P5
P6
P7
P9
P10
P11
P12
P13
P14
P15
P16
P17
P18
P19
P20
P21
P22

Program as
recommended
Program as
recommended
Program as
recommended
Program as
recommended
Program as
recommended
Backwash time
Program as
recommended
Fast Rinse time
Units of measure
Clock mode
Interval
Regeneration
Does not apply for
Time Clock operation
Does not apply for
Time Clock operation
Operation type
Salt/Capacity
Change Lock out
Does not apply for
Time Clock operation
Does not apply for
Time Clock operation
Remote
Regeneration Switch
Delay
Factory Use Only DO NOT CHANGE

Range of
Values
(1-7)
1:00-12:59
AM or PM
Metric
(1-7)
0:00-23:59
1:00-12:59 AM
or PM
00:00-23:59

Minimum
Increment

Recommended
Program
Value

Units of
Measure

(1 day)
1 Minute

Current Day and
Time

Hour
Minute

Range depends on value selected for P13.
For day of week SUN=1, MON=2, TUE=3,
WED=4, THU=5, FRI=6, SAT=7,. THIS IS
THE LEFT MOST DIGIT ON THE DISPLAY

As required

Hour
Minute

Range depends on value selected for P13

10
100

U.S.
Metric

Notes

0.5
As required

U.S.
Metric

2-200

1

200

2-200

1

200

7-60

1

14*

Minutes

7

Minutes

*May be adjusted for application.

9-60
0-1
0-1

1
1
1

9*
0
0

Minutes

0-30

1

0

Days

0-7

1

7

7 = Single 962FTC

0-1

1

0

0 = none, 1 = Salt/Capacity change locked out

0-254

1

60

Seconds

*May be adjusted for application.
0 = US, 1 = Metric
0 = 12 hour clock, 1 = 24 hour clock
0 = no interval selected. *May be adjusted for
application.

Time remote switch must be active to start a
backwash

99

Go to Section 2.2 for detailed explanation of the programming parameters on this page.

20

Electronic Time Clock Operation

Application

To initiate an automatic backwash one or both of the
following options must be chosen. The system may be
backwashed manually by pressing the Backwash
button for three seconds.

The Performa Cv 962 Softener and the Performa Cv
962F Filter may be operated as a single, dual, or triplex
system.
Dual and Triplex Softeners and Filters

Programming automatic regeneration frequency:

The dual and triplex systems require a different cam
than the cam that is used in the single unit systems.
They also require an interconnecting lock out cable.
This allows the unit that is in regeneration or backwash
to signal the other units and prevents them from
starting a regeneration or backwash until the first unit is
finished. Dual and triplex units should be plumbed in
parallel with each other. In a multi-unit system the
backwash water is supplied by the other unit or units in
the system. In a dual filter system consideration must
be given that the unit in service is able to satisfy service
requirements and be able to supply sufficient
backwash water to the other filter while it is in the
backwash cycle. There is a selection guide, Table 4.6,
in Section 4.0 to assist in qualifying the choice of a dual
or triplex system. This selection guide is based on
media backwash requirements and tank diameter.

The Electronic Time Clock has two regeneration
options: Interval Regeneration and Day of Week
Backwash.
Interval Backwash — The Electronic Time Clock may
be programmed to regenerate at intervals up to 30
days. This feature is also known as Calendar Override.
It is located at P14. Example: If 5 is programmed into
P14 then the system will backwash every five days at
the time programmed into P2.
Day of Week Backwash — The Electronic Time Clock
may be programmed to backwash on a specific day or
specific days of the week. The instruction for this
option is found in Table 2.3 on page 17.

A parallel kit must be purchased for multi-unit
operation. The kit numbers are:

•
•
•
•

Dual Parallel Softener

P/N 1035923

Triplex Parallel Softener

P/N 1035925

Dual Parallel Filter

P/N 1035924

Triplex Parallel Softener

P/N 1035926

Kits include parallel operation cams and the proper
interconnect cable.

21

3.2 Mechanical

Setting the Days of Backwash
Setting the days that the conditioner will backwash is
accomplished in two simple steps:

Series 942F Mechanical Control
The Series 942F mechanical control provides
mechanical timeclock function for filter applications.

1. Pull all of the day pins outward.
2. Push in the day pin(s) for the day(s) on which a
backwash is desired.

Perfo
r

ma C

v 94

NOTE: The NEXT DAY pin is noted on the control face.
Pushing this pin will insure a backwash the next day at
approximately 2:00 a.m. since the Calendar Cap
progresses in a clockwise direction, pushing the day
pin immediately following the NEXT DAY pin
counterclockwise will insure a backwash occurs the
following day at approximately 2:00 a.m. This
progression is noted on the control face as “FUTURE
DAYS”.

2F

Manual Backwash
Excessive water usage or other service related issues
may create the need to manually backwash the filter.
This function is performed by rotating the Indicator
Knob COUNTERCLOCKWISE to the “START”
position. Once in this position, the filter will begin a
backwash within a few minutes. The normal schedule,
established with the pushed in day pins, will not be
disrupted by a manual backwash.

Indicator Knob

Day Pin

Clock Dial
Calendar Cap

24 Hour Clock
The Performa Cv Series 942F control utilizes a 24 hour
clock dial. This is typically referred to as “Military Time”.
The hours of the day between 12:00 a.m. (midnight)
and 12:00 p.m. (noon) are designated on the clock dial
by the numbers 1 through 12, with 1 being 1:00 a.m.
The hours of the day between 12:00 p.m. (noon) and
12:00 a.m. (midnight) are designated on the clock dial
by the numbers 13 through 24, with 13 being 1:00 p.m.
Be sure to set the correct time of day accordingly.

Figure 3.1

3.2.1 Settings
Setting the Time of Day, the Days of Backwash and
performing manual backwashing with the 942F
controls.
Setting the Time of Day
Rotate the Clock Dial clockwise until the pointer
indicates the correct time of day. With the time of day
set, the conditioner will backwash at approximately
2:00 a.m. If it is desired to have the unit backwash at an
earlier or later time, simply offset the current time of day
accordingly. For example, to have the unit backwash at
4:00 a.m., set the Clock Dial 2 hours later than the
actual current time of day.
Note: Do not rotate the Calendar Cap by hand. The
Clock Dial indexes the Calendar Cap daily. To manually
index the Calendar Cap, rotate the Clock Dial
clockwise one complete turn for every day to be
indexed. Day pins should be in the outward position
during Clock Dial rotation to prevent an undesired
backwash. Reset day pins when completed.

22

Adjusting the Backwash Setting
The Backwash Dial (Figure 3.2) controls the backwash
time. With the Indicator Knob in the BACKWASH
COMPLETE position, rotate the Backwash Dial
counterclockwise at least one full turn to cancel out the
current setting. A light clicking sound will be replaced
by a heavier clicking sound when the previous setting
is cancelled. Once the heavier clicking is heard, the
new setting may be set by rotating the Backwash Dial
to the desired setting. The numbers on the Backwash
Dial represent “MINUTES” of backwash time.

Backwash Dial

Figure 3.2 Backwash Complete

Table 3.4 - Cycle Times for 942F Control
Cycle

Time (Minutes)

Backwash

8 - 30

Purge

9

23

3.3 Explanation of Parameter Values for the 962 Single and Parallel Tank Controls
This section contains a detailed explanation of the programming parameters in the 962 electronic control.
Number

Description of
Program Values

P1 *

Time of Day

The day of the week is displayed with the time of day in the far left digit. It
is programmed at P1 the same as the time of day. The day of week will
automatically increment at midnight. This will allow correlation to the daily
usage history stored in L7 through L13 to days of the week. Customer
should use day 1 = Sunday through day 7 = Saturday. Then L7 will hold
the usage history for Sunday through L13 holding the usage history for
Saturday. The daily averages stored in the L-values will still be updated at
the time of regeneration, not midnight. This is required to keep an
accurate record for reserve capacity needed at the time of regeneration.
Customers should understand that the L-value displayed for the average
water usage for Sunday “day one” will be the average water usage for
Sunday at 2:00 a.m. to Monday at 2:00 a.m., assuming the time of
regeneration is set for 2:00 a.m. Customers can reduce this two hour shift
by setting the time of regeneration to 12:01 a.m.

P2 *

Time of
Regeneration

If P15 is set at 0 (smart reserve), the unit will check at the P2 time to see if
the smart reserve capacity has been reached. If it has, the unit WILL
regenerate at the specified P2 time. If the capacity display reaches zero
gallons (m3) at any time during the day, the unit will NOT regenerate until
the specified P2 time is reached.

Explanation

If P15 is set at 1 (fixed reserve), the unit will check at the P2 time to see if
the fixed reserve capacity (P16) has been reached. If it has, the unit WILL
regenerate at the specified P2 time. If the capacity display reaches zero
gallons (m3) at any time during the day, the unit will NOT regenerate until
the specified P2 time is reached.
If P15 is set at 2 (smart reserve with immediate regen), the unit will check
at the P2 time to see if the smart capacity has been reached. If it has, the
unit will regenerate at the specified P2 time. If the capacity display
reaches zero gallons (m3) at any time during the day, the unit WILL
regenerate immediately. It will ALSO continue checking at the specified
P2 time to see if the smart reserve capacity has been reached, initiating a
regeneration at the P2 time if it has.
If P15 is set at 3 (fixed reserve with immediate regen), the unit will check
at the P2 time to see if the fixed reserve capacity has been reached. If it
has, the unit will regenerate at the specified P2 time. If the capacity
display reaches zero gallons (m3) at any time during the day, the unit WILL
regenerate immediately. It will ALSO continue checking at the specified
P2 time to see if the fixed reserve capacity has been reached, initiating a
regeneration at the P2 time if it has. If the fixed reserve is set to zero, the
unit will ONLY regenerate when the capacity display reaches zero.
If calendar override is used (P14), the unit will regenerate every 1 to 30
days at the specified P2 time.
Fixed Reserve: Fixed percentage of capacity defined by user
(gallons)(m3).
Smart Reserve: 120% of the daily average (gallons) (m3) calculated from
historical values stored in NOVRAM.
P3 **

Hardness of water

If the 962 controller is programmed at P12 to use U.S. units, enter
hardness in grains per gallon (gpg). If the 962 controller is programmed at
P12 to use metric units, enter hardness in parts per million (ppm).

24

Number

Description of
Program Values

Explanation

P4 **
page 12

Salt amount

Enter your TOTAL salt amount per regeneration. For example, salting at
10 lb (4.5 kg) per cubic foot on a unit with 3 cubic feet of resin, enter 30.
(10 lb/ft3) x (3 ft3)= 30 lb. salt. [(4.5 kg/ ft3) x (3 ft3)= 13.6 kg salt].

P5
page 12

Capacity of unit

Enter the capacity of the unit here, in kilograins (kilograms). For example,
a 3 ft3 unit with a resin capacity of 25,000 grains (1620 grams) per ft3,
enter 75 here. (25,000 grains/ ft3) x (3 ft3) = 75,000 grains = 75 kilograins.
[(1620 grams/ ft3) x (3 ft3) = 4860 grams = 4.86 kilograms].
Note: 15 lb/cu ft salting yields 30,000 grains/cu ft resin
10 lb/cu ft salting yields 25, 000 grains/cu ft resin
6 lb/cu ft salting yields 20,000 grains/cu ft resin
Reduced salting yields a reduced capacity
1 kilograin (1000 grains) = 0.0648 kilograms (64.8 grams)

P6
page 12

Refill control

Enter value from Table 2.1 - Suggested Settings on page 12 of manual.
This value is the refill flow rate times 100, rounded to the next whole
number. For example, on a 16-inch tank, the refill control has a flow rate
of 1.3 gpm. Enter 130 (1.3 gpm x 100 = 130).

P7
page 12

Brine draw rate

Enter value from Table 2.1 - Suggested Settings on page 12 of manual.
This is the injector draw rate times 100, rounded to the next whole
number. For example, on a 16-inch tank, the injector has a draw rate of
0.8 gpm. Enter 80 (0.8 gpm x 100 = 80).

P8

Not used

P8 is reserved for future use.

P9

Backwash time

Self explanatory. Generally, 5 to 15 minutes or until water runs clear or
specific water conservation needs are met.

P10

Slow rinse

Time, in minutes, to achieve adequate slow rinse volume for resin type
used. Resin manufacturers recommend one to two and one half bed
volumes of slow rinse water. The required amount of time is calculated
using the injector performance curves provided in Section 4.0 of this
manual.
For example, assuming 4 cubic feet of resin and two bed volumes of slow
rinse water for a 16 x 65, 50 psi inlet pressure, program 43 minutes in
Parameter P10. (4 cubic feet) x (7.5 gallons/cubic foot) x 2 (bed volumes)
= 60 gallons of slow rinse water. A “Q” injector is recommended for a 16inch tank. From the “Q” injector performance chart the nominal slow rinse
rate is 1.4 gpm. 60 gallons divided by 1.4 gallons per minute equals 42.8
minutes. Round up to 43 minutes and enter in P10.

P11

Fast rinse

Time, in minutes, to achieve adequate fast rinse volume for resin type
used. For example, for standard softening resin (Ionac C-249), fast rinse
at 30 gallons (0.11 m3) per cubic foot of resin. A unit with 3 ft3 of resin will
require 90 gallons (0.34 m3) of water to obtain the resin manufacturer’s
recommended fast rinse. (30 gal/ ft3 x 3 ft3) = 90 gallons. (0.11 m3/ ft3 x 3
ft3 = 0.34 m3). The fast rinse flow rate is controlled by the drain line flow
control. For this example, assume a 5 gpm (1.14 m3/hr) drain line flow
control. Enter 18 minutes in P10. (90 gallons/5 gpm) = 18 minutes (0.34
m3/1.14 m3 /hr = 0.3 hr/ x 60 min = 18 minutes).

P12

Units of measure

Self explanatory. Enter 0 for U.S., enter 1 for metric.

P13

Clock mode

Self explanatory. Enter 0 for 12-hour clock, enter 1 for 24-hour clock.

P14

Calendar override

0 = No calendar override. 1 - 30 = Maximum number of days between
regeneration/backwash.

P15

Reserve type

See P2. Not used in Alternating mode.

Immediate or delay
regeneration

25

Number

Description of
Program Values

Explanation

P16 ***

Fixed Reserve
capacity

If P15 is set at 1 or 3, enter the fixed reserve capacity (in gallons) (m3) that
the unit will look for as explained in sections P2 and P15 above. Not used
in Alternating mode.

P17

Operation type

Self explanatory. 3 = Single or parallel Softener or Tank; 4 = Single or
Parallel Filter.

P18

Salt/capacity
lockout

Allows for the lock out of P4 and P5 so that NO unauthorized changes to
the programmed values can be made.

P19

Flow Sensor Select

This parameter is used to select the flow sensor that is to be used with
the system. The factory-preset value is 1 for a 1-inch turbine. The range is
1 - 4.
1 = Autotrol 1-inch turbine, 2 = Autotrol 2-inch turbine, 3 = user
programmable K-factor, 4 = user programmable pulse equivalent. The
respective meter manufacturer should supply the K-factors or pulse
equivalents for individual meters.

P20

K-factor or pulse
equivalent

The range is 000.01 to 255.00 in 0.01 steps. How this number is used is
defined by the values stored in P12 (units of measure) and P19 (flow
sensor select). P12 is used to define gallons or liters (0 = gallons, 1 =
liters). P19 is used to define K-factor or pulse equivalent (3 = K-factor, 4 =
pulse equivalent). K-factor is defined as pulses per gallon or pulses per
liter. Signet and Sea-Flow are two flow sensor manufacturers that publish
a K-factor. The control can now use any flow sensor as long as the
programmed K-factor is correct. The pulse equivalent is defined as
gallons or liters per pulse. The control will register 5 gallons of flow for
every pulse if P12 = 0, P19 = 4 and P20 = 5.00. Badger Meter is one
manufacturer that uses a pulse equivalent. The control will not show flow
rate if P19 = 4 (pulse equivalent). This is because pulses are accumulated
over 10 seconds and flow rate is displayed in gallons per minute. The
control will alternate between time of day and capacity remaining or
regeneration time remaining during normal operation.

P21

Remote
regeneration/
backwash switch
delay

This parameter is used to program the length of signal time required to
initiate a regeneration/backwash using a differential pressure switch or
remote start button/contact. The range is 1 to 254 seconds in 1-second
steps. The default is 60 seconds. A counter starts when there is a closed
dry contact (no voltage) to this input. A regeneration/backwash will start
when the contacts remain closed for the programmed time. The counter
will reset to zero when the contacts open for at least 0.02 seconds. The
remote regeneration input cannot be used to perform a double manual
regeneration. The remote regeneration input is ignored during a
regeneration/backwash.

P22

Factory use only

DO NOT CHANGE

* The 962 controller functions in either a 12-hour or
24-hour clock mode. Programming P13 (clock mode) before
P1 or P2 will eliminate any confusion when setting these
parameters.

*** The calculated gallon amount loaded into the daily
registers (L7 through L13) at START-UP, uses this percentage
of capacity. Example: 90,000 grains in P5 ñ 10 grains in P3,
90,000 / 10 = 9,000 gallon capacity, 9,000 x .3 (30% in P16)
= 2700 gallons, which is loaded into L7 through L13, the
daily averages. For this example, the smart reserve at
START-UP, would be 2700 gallon x 1.2 (120% of the daily
average) = 3240 gallon. This daily average will change as
actual water usage information is gathered.

** The 962 controller functions in either U.S. or metric units.
Programming P12 (units of measure) before P3 or P4 will
eliminate any confusion when setting these parameters.

26

4.0 Performa Cv Performance Charts and Graphs
4.1 General Specification

Hydrostatic Test Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300 psi (20.69 bar)
Working Pressure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-120 psi (1.38 - 8.27 bar)
Standard Electrical Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 962: series wall transformer 12V 60 Hz, 12V 50 Hz
942F: 7 day or 12 day/24 hour 50 Hz 12 V transformer, 60 Hz 120 Vac or 12 V transformer
Electrical Cord (standard rating) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60-inch (1.5-m) 3-wire with plug
Pressure Tank Thread . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1/2-inch—8 male
Riser Pipe Diameter Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.050-inch OD (26.7-mm)
Riser Pipe Length . . . . . . . . . . . . . . . . . . . . . . . . . . 1/2 inch ±1/2 inch (13 mm ± 13 mm) higher than the top of tank
Standard Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-inch (25.4-mm) copper tube adapters
Optional Connections . . . . . . . . . . . . . . . . . . . . . . . 1-1/4-inch, 3/4-inch, 22-mm, and 28-mm copper tube adapters
3/4-inch BSPT, 1-inch BSPT, 1-inch NPT brass pipe adapters
3/4-inch, 1-inch, 1-1/4-inch, 25-mm CPVC tube adapters
Brine Line Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3/8-inch NPT male
Drain Line Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3/4-inch NPT male
Optional Bypass Valve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rotating handles, full 1-inch porting, reinforced Noryl
Control Module, Tank Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reinforced Noryl
Rubber Goods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Compounded for cold water service
Program Clock (Timer)
942F: Available in 7- to 12-day English, German, French, Italian, Spanish, Japanese
962, 962F, 962TC, 962FTC: Available in English, German, French, Italian, Spanish, Japanese
Brine Refill Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0.74 and 1.3 GPM
External Backwash Controllers . . . . . . . . . . . . 5, 7, 10, 12, 15, 20 GPM. Beyond 20 GPM must be outside sourced.

27

4.2 Injector Curves
Injector "L" in a Performa Cv Valve

Injector "M" in a Performa Cv Valve

28

Injector "N" in a Performa Cv Valve

Injector "Q" in a Performa Cv Valve

29

Injector "R" in a Performa Cv Valve

30

4.3 Performa Cv Softener Performance Data
Table 4.1 - Performa Cv Injector Performance Chart
Injectors L - R Flow Rate Charts (gpm)
PSI

L
Draw

M
Rinse

Draw

N
Rinse

Q

Draw

Rinse

Draw

R
Rinse

Draw

Rinse

20

0.26

0.4

0.3

0.5

0.4

0.65

0.4

0.9

0.45

1.2

30

0.3

0.45

0.4

0.55

0.45

0.75

0.5

0.95

0.5

1.3

60

0.5

0.6

0.6

0.8

0.75

1

0.82

1.4

0.9

1.75

80

0.6

0.65

0.7

0.85

0.8

1.1

0.9

1.6

1

2

100

0.6

0.76

0.7

0.9

0.8

1.6

0.95

1.8

1.1

2.2

Injectors L - R Flow Rate Charts (Lpm)
Bar

L

M

N

Q

R

Draw

Rinse

Draw

Rinse

Draw

Rinse

Draw

Rinse

Draw

Rinse

1.4

0.98

1.5

1.1

1.9

1.5

2.5

1.5

3.4

1.7

4.5

2.1

1.1

1.7

1.5

2.1

1.7

2.8

1.9

3.6

1.9

4.9

4.2

1.9

2.3

2.3

6

2.8

3.8

3.1

5.3

3.4

6.6

5.6

2.3

2.5

2.6

3.2

3

4.2

3.4

6

3.8

7.6

7

2.3

2.9

2.6

3.4

3

4.9

3.6

6.8

4.2

8.3

Table 4.2 - Service and Backwash Flow Performance Data
Flow vs Pressure Drop (gpm)
PSI

Service (Cv 6.5)

Flow vs Pressure Drop (Lpm)

Backwash (Cv 4.0)

Bar

Service (Cv 6.5)

Backwash Cv 4.0)

5

15

9

0.35

56

34

10

20

13

0.7

76

49

15

25

16

1

95

61

20

29

18

1.4

109

68

25

32

20

1.7

121

76

30

35

22

2.1

132

83

Table 4.3 - Recommended Drain Flow Controls (Backwash Anion and Cation Resin @ 55°F (12.7°C) Water
Temperature
Tank Diameter
Inches (mm)

Bed Area
sq. ft.

Anion Resin @ 3 gpm/sq ft
(m3h/sq ft)

Cation Resin @ 5 gpm/sq
ft
(m3h/sq ft)

14 (35.6)

1.02

3 (.7)

5 (1.1)

16 (40.6)

1.38

4 (.9)

7 (1.5)

18 (45.7)

1.76

5 (1.1)

8 (1.8)

21 (53.3)

2.4

7 (1.5)

12 (2.7)

31

Table 4.4 - Performa Filter
Pressure Loss vs Flow (gpm)
PSI

Service (Cv 6.5)

Backwash (Cv 5.0)

5

15

11

10

20

16

15

25

19

20

29

22

25

32

25

30

35

27

Pressure Loss vs Flow (Lpm)
Bar

Service (Kv 5.6)

Backwash (Kv 5.8)

0.35

56

42

0.7

76

61

1

95

72

1.4

109

83

1.7

121

95

2.1

132

102

Table 4.5 - Typical Backwash Flow Requirements for Various Filter Medias (based on 55°F (12.7°C) water
temperature)
GAC/CARBON FILTER-AG, CALCITE
GREENSAND
BIRM
SAND, MULTI-MEDIA
Tank Dia.
inches (mm)

Bed Area
sq. ft.

8 gpm/sq ft
(Lpm/sq ft)

10 gpm/sq ft
(Lpm/sq ft)

14 (35.6)

1.02

8 (30)

10 (38)

12 (45)

15 (57)

16 (40.6)

1.38

11 (42)

13 (49)

16 (61)

20 (76)

18 (45.7)

1.76

14 (53)

17 (64)

21 (79)

*26 (98)

21 (53.3)

2.4

19 (72)

24 (91)

*29 (98)

24 (60.9)

3.14

25 (95)

*May exceed 25 psi or 1.72 bar pressure drop.

32

12 gpm/sq ft
(Lpm/sq ft)

15 gpm/sq ft
(Lpm/sq ft)

Table 4.6 - Performa Cv Filter Sizing Selection Guide for Dual Unit Filters.
Typical backwash flow requirements for various filter medias (based on 55°F (12.7°C) water temperature.
GAC/CARBON FILTER-AG, CALCITE
GREENSAND
BIRM
SAND, MULTI-MEDIA
Tank Dia.
inches (mm)

Bed Area
sq. ft.

8 gpm/sq ft
(Lpm/sq ft)

10 gpm/sq ft
(Lpm/sq ft)

12 gpm/sq ft
(Lpm/sq ft)

15 gpm/sq ft
(Lpm/sq ft)

14 (35.6)

1.02

8 (30)

10 (38)

12 (45)

NR

16 (40.6)

1.38

11 (42)

13 (49)

NR

NR

18 (45.7)

1.76

*14 (53)

NR

NR

NR

21 (53.3)

2.4

NR

NR

NR

NR

* May exceed 25 psi or 1.72 bar pressure drop during backwash of second unit.
NR = Not Recommended. A flow control on the service outlet of each valve may be required to insure proper
backwash volume to backwashing unit.

33

5.0 Performa Cv Service and Troubleshooting
5.1 Historical Data

can be selected by simultaneously pressing the
LEFT ARROW (←) and the UP ARROW (↑) buttons.
The control will then show “L1” on the display.
Locations can be stepped through in the same method
as described for Level II programming. However, the
[SET] button is inactive except for L4. If [SET] is
pressed when L4 is displayed, Peak Flow is reset to
zero. If [SET] is pressed when any other location is
displayed, the control will beep.

Level III Memory Locations
To assist in troubleshooting the Water Conditioning
System, the contents of the controller memory can be
examined to determine the status of the control and the
history of water usage. To view the controller’s memory
locations “L1” to “L15” described in Table 5.1, the
location viewing mode must be selected. This mode

Table 5.1 - Level III Historical Data
Location

Range

Description

L1

1-7

Day

L2

0 - 255

Days since last regeneration

L3

1:00-12:59 AM/PM
0:00-23:59

Time of day that peak flow occurred

L4

0-200 (0-50.0)

Peak Flow in gallons per minute (m3/hr) since location reset

L5

0-655360(0-6553.6)

Water used today in gallons (m3) since time of regeneration

L6

0-655360(0-6553.6)

Water used since last regeneration in gallons (m3)

L7

0-655360(0-6553.6)

Average water usage for Day 1 in gallons (m3)

L8

0-655360(0-6553.6)

Average water usage for Day 2 in gallons (m3)

L9

0-655360(0-6553.6)

Average water usage for Day 3 in gallons (m3)

L10

0-655360(0-6553.6)

Average water usage for Day 4 in gallons (m3)

L11

0-655360(0-6553.6)

Average water usage for Day 5 in gallons (m3)

L12

0-655360(0-6553.6)

Average water usage for Day 6 in gallons (m3)

L13

0-655360(0-6553.6)

Average water usage for Day 7 in gallons (m3)

L14

0-999990(0-99999.9)

Total water used since controller installed in gallons or (m3)(least significant
digits)

L15

0-167(0-16)

Total water used since controller installed in gallons x 106 or (m3)(most
significant digits)

Regeneration Cycle Advance

Regeneration/Backwash Cancel

A function is used to advance the control to the next
stop position during a regeneration. Pressing and
holding the LEFT ARROW ( ← ) button after the control
has stopped at a cycle position (BACKWASH for
example) will cause the control to cancel the park time
in that position and advance to the next cycle park
position (BRINE DRAW for example). The regeneration
time remaining will decrease by the amount of park
time that was skipped. This function will not work when
the motor is on. The control will beep if the LEFT
ARROW ( ← ) button is held for 2.5 seconds and the
motor output is on.

The regeneration/backwash may be cancelled at any
time during the operation by pressing the SET button
and the LEFT ARROW ( ← ) for 3 seconds. ERR 3 will
appear on the display and the control will advance to
the Complete position. The control may be manually
advanced by turning the cam shaft
COUNTERCLOCKWISE to the complete position.

34

5.2 Preventative Maintenance

Water Meter Maintenance

Injector Screen and Injector

The metering device used with the 962 Cv demand
controls may require simple maintenance. In rare
instances, the turbine wheel of the water meter can
collect small particles of oxidized iron, eventually
preventing the wheel from turning.

Inspect and clean brine tank and screen filter on end of
brine pickup tube once a year or when sediment
appears in the bottom of the brine tank.
Clean injector screen and injector once a year:

1. Shut off the water supply or put the bypass valve(s)
into the bypass position.

1. Unplug the wall-mount transformer.

2. Relieve pressure by opening the Backwash Drain
Valve (the seventh back from the control) with a
screwdriver.

2. Shut off water supply or put bypass valve(s) into
bypass position.
3. Relieve system pressure by opening valve No. 7
(at rear) with a screwdriver.

3. Loosen and remove the pipe/tube adapters or
1265 bypass from the inlet and outlet of the valve
body.

4. Using a screwdriver, remove injector screen and
injector cap (Figure 5.1).

4. Using a needle-nose pliers, remove the turbine
from the outlet housing. Grasp one of the four
vanes of the outer gland and pull straight out to
remove turbine assembly from the outlet of the
valve (Figure 5.1).

5. Clean screen using a fine brush. Flush until clean.
6. Using a needle-nose pliers, pull injector straight
out.
7. Flush water into the injector screen recess of the
valve body to flush debris out through the injector
recess.

5. Carefully remove the turbine wheel from the
housing. Use a toothbrush to lightly scrub the iron
off the magnet. Iron buildup on the surfaces can be
removed by soaking the wheel in a mild sodium
hydrosulfite (such as RoVer*) solution for a few
minutes. Flush thoroughly with water.

8. Clean and flush the injector.
9. Lubricate the O-rings on the injector, injector cap
and injector screen with silicone lubricant only!
10. Reinstall the injector, injector cap and injector
screen.

6. Carefully reinstall the turbine wheel into the turbine
cage housing. Make sure that the shaft of the wheel
seats into the bearing of the cage. Reassemble the
turbine cage and check that the wheel rotates
freely.

IMPORTANT: Do not overtighten the plastic cap. Seat
the cap lightly into position. Overtightening may cause
breakage of the plastic cap that may not be
immediately evident.

7. Reinstall the turbine cage into the outlet of the
valve.

11. Plug the wall-mount transformer into outlet; reset
clock if necessary.

8. Reinstall the pipe/tube adapters or 1265 bypass to
the inlet and outlet of the valve.

12. Slowly open water supply valve or return bypass
valve(s) to the “service” position.

9. Turn on the water supply or put the bypass valve(s)
into the service position and purge the air out of the
system.
To check for proper meter operation, open a
downstream faucet and observe the water flow
indication, blinking colon, on the control display.

Injector Screen

Turbine
*RoVer is a trademark of Hach Chemical Company.

Injector

Cap

Figure 5.1

35

5.3 Removing the Valve Assembly for
Servicing

Tab

1. Unplug the power cord.
2. Shut off water supply or put bypass valve(s) into
bypass position.
3. Remove cover and with screwdriver, relieve tank
pressure by pushing open valve No. 7 (rear flapper)
on control as shown (Figure 5.2).

Figure 5.3
4. Relieve system pressure by opening the Backwash
Drain Valve (the seventh valve back from the
control) with a screwdriver, Figure 5.4.

Figure 5.2
4. When used with a globe valve bypass, loosen and
detach the inlet, outlet, brine and drain lines from
the valve. If using the 1265 bypass, loosen and
remove valve from bypass as well as loosening and
removing the brine and drain lines.
5. Unscrew (counterclockwise) and remove valve
from tank.

Figure 5.4

6. To replace the control valve, reverse the above
procedure.

5. To remove the camshaft or to reinstall it, the arrow
on the rear of the cam shaft must be pointing at the
line on the rear “hoop” of the top plate. This occurs
when the cycle indicator is rotated to the refill
position. Press down on the back of the camshaft
to disengage it from the rear “hoop” of the top
plate, Figure 5.5.
Slide the camshaft back to disengage it from the
timer, Figure 5.6.

5.4 Removing the Control
Complete the following steps to remove the 960
ProSoft control for servicing:
1. Unplug the wall-mount transformer.
2. Shut off the water supply or put the bypass valve(s)
into bypass position.
3. Remove the rear cover by depressing the two tabs
provided on the cover, Figure 5.3. Lift the front of
the cover and remove to expose the valve body.

Figure 5.5
36

Figure 5.6
6. Disconnect the turbine probe from the turbine
assembly.
7. Lift the control off the valve, Figure 5.7. To replace
the control, reverse the above procedure. Note that
the camshaft needs to be positioned correctly
before it can be inserted into the back of the
control. There is a locating arrow on the camshaft.
Position the arrow on the top of the shaft and slide
the camshaft into the control. Push up on the end
of the camshaft, furthest from the timer, snapping it
into place.

Figure 5.7

37

5.5 Identification of Control Valving

5.6 Valve Disc Principle of Operation

7 Backwash Drain Valves
5 Refill Valve
3 Inlet Valve
1 Brine Valve

6 Rinse Drain Valve
4 Outlet Valve
2 Bypass Valve

5.7 Performa Cv Softener Flow Diagrams
1 Service Position
Auxiliary A

1

Brine
Tank

Brine
Tank

2 Backwash Position
Auxiliary A

1

Brine
Adjustment

Brine
Adjustment
Auxiliary B

Auxiliary B

Inlet

Inlet

3

2

3
2
Auxiliary D

5

Auxiliary C

Outlet

Auxiliary D

Outlet

4
6

5

Auxiliary C

4

7
6

7

Riser Tube

Riser Tube

Name
Brine
By-Pass
Inlet
Outlet
2nd Tank Top
Purge
Backwash

Drain

Tank

Name
Brine
By-Pass
Inlet
Outlet
2nd Tank Top
Purge
Backwash

Valve No.
1 - Closed
2 - Closed
3 - Open
4 - Open
5 - Closed
6 - Closed
7 - Closed

38

Valve No.
1 - Closed
2 - Open
3 - Closed
4 - Open
5 - Closed
6 - Closed
7 - Open

Drain

Tank

3 Brine/Slow Rinse Position
Auxiliary A

1

Brine
Tank

Brine
Tank

4 Fast Rinse Position
Auxiliary A

Brine
Adjustment

1

Brine
Adjustment

Auxiliary B

Auxiliary B

Inlet

Inlet

3

2

3

2
Auxiliary D

5

Auxiliary C

4

Outlet

7

Drain

Riser Tube

Tank

Name
Brine
By-Pass
Inlet
Outlet
2nd Tank Top
Purge
Backwash

Valve No.
1 - Open
2 - Open
3 - Closed
4 - Closed
5 - Open
6 - Open
7 - Closed

Brine
Tank

5 Refill Position
Auxiliary A

1

Brine
Adjustment
Auxiliary B

Inlet

3
2
Auxiliary D

5

Auxiliary C

Outlet

4
7

6

Riser Tube

Name
Brine
By-Pass
Inlet
Outlet
2nd Tank Top
Purge
Backwash

4

Outlet

6

Riser Tube

Name
Brine
By-Pass
Inlet
Outlet
2nd Tank Top
Purge
Backwash

Auxiliary D

5

Auxiliary C

Drain

Tank

Valve No.
1 - Open
2 - Closed
3 - Open
4 - Open
5 - Closed
6 - Closed
7 - Closed

39

Valve No.
1 - Closed
2 - Open
3 - Open
4 - Closed
5 - Open
6 - Open
7 - Closed

6

7

Drain

Tank

5.8 Performa Cv Filter Flow Diagrams
page no.
Brine
Tank

1 Backwash Position
Auxiliary A

1

Plug

Brine
Adjustment
Auxiliary B

Plug

Inlet

3

2

Auxiliary D

5

Auxiliary C

4

Outlet

7

6

Drain

Riser Tube

Name
Brine
By-Pass
Inlet
Outlet
2nd Tank Top
Purge
Backwash

Tank

Valve No.
1 - Open
2 - Open
3 - Closed
4 - Open
5 - Open
6 - Closed
7 - Open

Brine
Tank

2 Fast Rinse Position
Auxiliary A

1

Plug

Brine
Adjustment
Auxiliary B

Plug

Inlet

3

2

Auxiliary D

5

Auxiliary C

Outlet

4

Riser Tube

Name
Brine
By-Pass
Inlet
Outlet
2nd Tank Top
Purge
Backwash

6

7

Drain

Tank

Valve No.
1 - Closed
2 - Open
3 - Open
4 - Closed
5 - Closed
6 - Open
7 - Closed

40

5.9 Troubleshooting

IMPORTANT: Service procedures that require the
water pressure to be removed from the system are
marked with a ! after the possible cause. To remove
water pressure from the system, put the bypass valve
or three-valve bypass into the bypass position and
open the backwash drain valve (the seventh valve back
from the control) with a screwdriver. Restore system
water pressure when the service work is completed.

The technology upon which the Autotrol Performa
control valve is based is well established and proven in
service over many years. However, should a problem or
question arise regarding the operation of the system,
the control can be serviced easily. For parts mentioned,
refer to exploded views in the Replacement Parts
section of this manual.

Valve Troubleshooting
Problem
1. Control will not draw brine.

2. Brine tank overflow.

3. System using more or less salt
than salt control is set for.

Possible Cause

Solution

a.

Low water pressure.

a.

Set pump to maintain 30 psi at conditioner.

b.

Restricted drain line.

b.

Remove restriction.

c.

Injector plugged !

c.

Clean injector and screen.

d.

Injector defective !

d.

Replace injector.

e.

Valve (2 and/or 4) not closed.

e.

Remove foreign matter from disc and check
disc for closing by pushing in on stem. Replace
if needed.

f.

Damaged injector O-ring.

f.

Replace injector O-ring.

a.

Brine valve (1) being held open.

a.

Manually operate valve stem to flush away
obstruction.

b.

Uncontrolled brine refill flow rate !

b.

Remove variable salt controller to clean.

c.

Valve (3 or 4) not closed during brine draw
causing refill.

c.

Flush out foreign matter by holding disc open
and manually operating valve stem.

d.

Air leak in brine line.

d.

Check all connections in brine line for leaks.
Refer to instructions.

a.

Inaccurate setting.

a.

Correct setting.

b.

Foreign matter in controller causing
incorrect flow rates !

b.

Remove variable salt controller and flush out
foreign matter. Manually position control to
brine draw to clean controller (after so doing,
position control to “purge” to remove brine
from tank).

c.

Defective controller.

c.

Replace controller.

4. Intermittent or irregular brine
draw.

a.

Low water pressure.

a.

Set pump to maintain 30 psi at conditioner.

b.

Defective injector !

b.

Replace both injector and injector cap.

5. No conditioned water after
regeneration.

a.

Unit did not regenerate.

a.

Check for power.

b.

No salt in brine tank.

b.

Add salt.

c.

Plugged injector !

c.

Clean injector. Flush with water.

6. Control backwashes at
excessively low or high rate.

a.

Incorrect backwash controller used.

a.

Replace with correct size controller.

b.

Foreign matter affecting controller
operation !

b.

Remove controller and ball. Flush with water.

7. Flowing or dripping water at
drain or brine line after
regeneration.

a.

Drain valve (6 or 7) or brine valve (1) held
open by foreign matter or particle.

a.

Manually operate valve stem to flush away
obstruction.

b.

Valve stem return spring on top plate
weak.

b.

Replace spring.

8. Hard water leakage during
service.

a.

Improper regeneration.

a.

Repeat regeneration making certain that the
correct salt dosage is set.

b.

Bypass flapper held open.

b.

Valve needs cleaning. Contact the installer.

c.

Leaking of bypass valve !

c.

Replace O-ring.

d.

O-ring around riser tube
damaged !

d.

Replace O-ring.

41

962 Control Troubleshooting
Alarms
The Model 962 continuously monitors itself and sounds
an alarm if it detects something wrong. The alarm is a
beep that is on for one second and then off for nine
seconds.

When the alarm sounds, the display shows the letters
“Err” with a number from 1 to 4. The table below lists
the Err numbers, a description of each error, the cause
of the error, and the solutions. To silence the alarm,
press any button on the control. If the error still exists,
the control will go back to the alarm condition after 30
seconds.

Model 960 Alarms
Indication

Description

Cause

Err1

Electronics Failure

Err2

Improper start of
regeneration (limit switch
closed when it should be
open).

Err3

Err4

Improper finish of
regeneration (limit switch
open when it should be
closed).

Improper control settings
(one or more settings out of
the allowable range).

Problem

Solution

Control settings need
reprogramming.
Valve camshaft has been
manually rotated during a
regeneration.
Valve camshaft has been
manually rotated out of
“regeneration complete”
position.
Faulty motor.
Faulty motor drive.
Faulty switch.
Valve camshaft has been
manually rotated out of
“regeneration complete”
position.
Faulty motor.
Faulty motor drive.
Faulty switch.
One or more settings out of
the allowable range.

Press any key to load default values. Refer
to “Programming the Model 960 Control”.
Press any key to silence the alarm. (Note:
Alarm automatically clears at “TIME OF
REGEN”.)
The control will turn the motor on and drive
the camshaft to the proper location.

Replace the control.
Replace the control.
Replace the control.
The control will turn the motor on and drive
the camshaft to the proper location.

Replace the control.
Replace the control.
Replace the control.
Hardness: Adjust range: 3 to 250.
Capacity: Adjust range: 0.1 to 140.0.
Refill control: Adjust range: 1 to 99.
Brine draw value: Adjust range per
Table 4.1.

Possible Cause

Solution

1. Capacity display stays at 9999
even through there is water
usage.

a.

Total system capacity was calculated to
be a value greater than 9999.

a.

As the water usage continues, the remaining
capacity will drop below 9999 and then other
values will be shown.

2. Timer beeps when left arrow
button is pressed.

a.

Button is only active in the programming
mode.

a.

Refer to the Programming section.

3. Timer does not respond to
REGEN button.

a.

Button is not active in the programming
mode.

a.

Refer to the Regeneration section.

4. Timer does not display time of
day.

a.

Transformer is unplugged.

a.

Connect power.

b.

No electric power at outlet.

b.

Repair outlet or use working outlet.

c.

Defective transformer.

c.

Replace transformer.

d.

Defective circuit board.

d.

Replace control.

a.

Outlet operated by a switch.

a.

Use outlet not controlled by switch.

b.

Power outages.

b.

Reset Time of Day.

5. Timer does not display correct
time of day.

42

Problem

Possible Cause

Solution

a.

Bypass valve in bypass position.

a.

Shift bypass valve into service position.

b.

Meter probe disconnected or not fully
connected to meter housing.

b.

Fully insert probe into meter housing.

c.

Restricted meter turbine rotation due to
foreign material in meter !

c.

Remove meter housing, free up turbine and
flush with clean water. Turbine should spin
freely. If not, refer to the Water Meter
Maintenance section.

d.

Defective meter probe.

d.

Replace control.

e.

Defective circuit board.

e.

Replace control.

7. Control display is frozen at
Regen Time Remaining.

a.

Back to back regenerations were
requested.

a.

Refer to the Manual Regeneration section.

8. Control regenerates at the
wrong time of day.

a.

Power outages.

a.

Reset time of day to correct time of day.

b.

Time of day set incorrectly.

b.

Reset time of day to correct time of day.

c.

Time of regeneration set incorrectly.

c.

Reset time of regeneration.

a.

Motor not operating.

a.

Replace control.

b.

Motor runs backwards.

b.

Replace control.

c.

No electric power at outlet.

c.

Repair outlet or use working outlet.

d.

Incorrect voltage or frequency (Hz).

d.

Replace timer and/or transformer with one of
correct voltage and frequency (Hz).

e.

Broken gear.

e.

Replace control.

f.

Defective switch.

f.

Replace control.

g.

Air leak in brine connections (pressure
locked flapper).

g.

Check all junction points and make
appropriate corrections.

h.

Binding of camshaft.

h.

Remove foreign object obstruction from valve
discs or camshaft.

i.

Water pressure greater than 125 psi
during regeneration.

i.

Install pressure regulator to reduce pressure.

6. No water flow display when
water is flowing (colon does
not blink).

9. Timer stalled in regeneration
cycle.

j.

Defective circuit board.

j.

Replace control.

10. Continuous regeneration.
Camshaft does not stop at the
end of regeneration.

a.

Broken projection on drive gear.

a.

Replace control.

b.

Defective switch.

b.

Replace control.

11. Control does not regenerate
automatically or when REGEN
button is depressed.

a.

Transformer unplugged.

a.

Connect power.

b.

No electric power at outlet.

b.

Repair outlet or use working outlet.

c.

Defective motor.

c.

Replace control.

d.

Broken gear.

d.

Replace control.

e.

Binding in gear train.

e.

Replace control.

f.

Defective switch.

f.

Replace control.

a.

If water flow display is not operative, refer
to item 5 in this table.

a.

Refer to item 5 in this table.

b.

Incorrect hardness and capacity settings.

b.

Set new control values. Refer to the
Programming section.

c.

Defective circuit board.

c.

Replace control.

a.

Improper regeneration.

a.

Repeat regeneration making certain that
correct salt dosage is used.

b.

Fouled resin bed.

b.

Use resin cleaner.

c.

Incorrect salt setting.

c.

Set salt control to proper level. Refer to the
Programming section in this manual.

d.

Incorrect hardness or capacity settings.

d.

Set to correct values. Refer to the
Programming section in this manual.

e.

Water hardness has increased.

e.

Set to new value. Refer to the Programming
section in this manual.

f.

Restricted meter turbine rotation due to
foreign material in meter housing !

f.

Remove meter housing, free up turbine, and
flush with clean water. Turbine should spin
freely, if not, replace meter.

g.

Excessive water usage below 1/5 gallon
per minute.

g.

Repair leaky plumbing and/or fixtures.

12. Control does not regenerate
automatically but does
regenerate when REGEN
button is depressed.
13. Run out of soft water between
regenerations.

43

6.0 Performa Cv Parts
6.1 Valve Component Exploded View
Performa Valve

15

2

12

3

12
4
14
13

9
8
5
6

1

11

7

10

44

6.2 Parts List
Part
Code
1

Part

No.

Description

1000413 Performa Cv Softener Valve Assy, w/o

Qty. Code
1

Flow Controls
1000418 Performa Cv Filter Valve Assy, w/o Flow Control
2

1035611 962 Softener Cam Assy, Single Unit

1

1035622 Tank Ring

1

12
1

Plumbing Adapter Kits:
1001670 1-inch Copper Tube Adapter Kit
1041210 1-1/4-inch Copper Tube Adapter Kit
1001608 22-mm Copper Tube Adapter Kit

1

1001609 28-mm Copper Tube Adapter Kit

1030355 DLFC Assy, 5 gpm

1001613 3/4-inch CPVC Tube Adapter Kit

1030356 DLFC Assy, 6 gpm

1001614 1-inch CPVC Tube Adapter Kit

1030357 DLFC Assy, 7 gpm

1001615 25-mm CPVC Tube Adapter Kit

1030358 DLFC Assy, 8 gpm

1001769 3/4-inch NPT Plastic Pipe Adapter Kit

1030359 DLFC Assy, 9 gpm

1001603 1-inch NPT Plastic Pipe Adapter Kit

1030360 DLFC Assy, 10 gpm

1001604 3/4-inch BSPT Plastic Pipe Adapter Kit

1000406 DLFC Assy, 12 gpm

1001605 1-inch BSPT Plastic Pipe Adapter Kit

1000407 DLFC Assy, 15 gpm

1001611 3/4-inch BSPT Brass Pipe Adapter Kit

1000408 DLFC Assy, 17 gpm

1001610 1-inch NPT Brass Pipe Adapter Kit

1000409 DLFC Assy, 20 gpm

1001612 1-inch BSPT Brass Pipe Adapter Kit

1000410 DLFC Assy, 25 gpm
1030502 Ball, Flow Control

5

Injector Assembly (includes O-Rings):

13

1033444 Turbine Assembly

2

14

1001580 Spring, Flapper Valve

1

15

1030372 Cover

1035736 “L” Injector - Orange

*

1035737 “M” Injector - Brown

1041175 Severe Service

1035739 “Q” Injector - Purple

*

1035884 “R” Injector - Dark Grey
1000269 Injector Cap Assembly (includes O-RIngs):
Brine Refill Control

Valve Disc Kit:
1041174 Standard

1035738 “N” Injector - Green

7

1

1001606 3/4-inch Copper Tube Adapter Kit

1030380 962F Filter Cam Assy, Single Unit
Drain Control Assembly:

Qty.

11

1030377 962 Softener Cam Assy, Multi Unit

3

6

Description

1010429 O-Ring

1030384 962F Filter Cam Assy, Multi Unit

4

No.

10

1034312 Interconnect Cable, Dual Operation
1035593 Interconnect Cable, Triplex Operation

1

*

1

*

1000224 .74 gpm

*

1000519 1.3 gpm
8

1002449 Drain Fitting Elbow (3/4” hose barbed)

1

9

1000226 Screen/Cap Assembly

1

* Not Shown

45

1075768 Battery, 9-Volt Rechargable
Parallel Kits, Multi-unit Operation
1035923 Dual Parallel Softener Kit

*

1035925 Triplex Parallel Softener Kit

*

1035926 Triplex Parallel Filter

1
1

6.3 Performa Cv Controls

TM

Performa Cv 962

TM

Performa Cv 962F TC

BRIN
E/
S

S
FA

T RIN S E

W
LO

F
RINAS
S

T E

RINSE

Clear
Window

RE
TIME OF DAY

H

L

BACKW

SH

FI

L

REGENERATION COMPLETE

AS

BACKWASH COMPLETE

TIME OF REGEN

BAC

KW

TIME OF DAY

A

TIME OF BACKWASH

HARDNESS
PM

FLOW

SALT AMOUNT

PM

DAY

CAPACITY
REGEN TIME
REMAINING

SET

BACKWASH CYCLE
TIME REMAINING

REGEN

SET

1

BACKWASH

2

TM

TM

Performa Cv 962TC

Performa Cv Filter

BRIN
E/
S

FA

W
LO

F
RINAS
S

T E

RINSE

RIN

SE

Clear
Window

H

L

L
BACKW

REGENERATION COMPLETE

AS

W

FI

AS

RE

H

Clear
Window

ST

TIME OF DAY

BA

BACKWASH COMPLETE

TIME OF REGEN

TIME OF DAY

CK

TIME OF REGEN
SET VALUE TO 10

DAY

PM

FLOW

SALT AMOUNT

PM

SET VALUE TO .5
CAPACITY

REGEN TIME
REMAINING

SET

REGEN TIME
REMAINING

SET

REGEN

REGEN

4

3

Part
Code

No.

Description

Qty.

1

1053810 Performa Cv 962 50 Hz Control
1053811 Performa Cv 962 60 Hz Control

1

2

1053812 Performa CV 962FTC 50 Hz Control
1053813 Performa CV 962FTC 60 Hz Control

1

3

1053814 Performa CV 962TC 50 Hz Control
1053815 Performa CV 962TC 60 Hz Control

1

4

1053808 Performa CV 962F 50 Hz Control

1

5

1053809 Performa CV 962F 60 Hz Control
1040930 1265 Bypass

1

*

1053780 Performa Cv 942F, 120V, 60 Hz, 7 Day Control

1

1053781 Performa Cv 942F, 120V, 60 Hz, 12 Day Control
1

*

1000811 Transformer
1000907 Transformer Extension Cord, 15 feet (4.6 m)

*

1034264 Y-Splitter (run 2 units from 1 transformer)

1

*

1

* Not Shown

46

1265 Bypass

B Y PA S S

B Y PA S S

5

47

© Copyright 2004 GE Water Technologies & Infrastructure
Printed in USA P/N 1228354 Rev. D



---

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