09_IVP Configuration Plexus IVP Book
User Manual: Plexus IVP Configuration Book
Open the PDF directly: View PDF 
.
Page Count: 140
| Download | |
| Open PDF In Browser | View PDF |
,93&RQILJXUDWLRQ 6\VWHP2YHUYLHZ 6\VWHP 2YHUYLHZ The Plexus Digital Telephone System offers fully integrated Voice Mail and Automated Attendant functionality with the addition of the optional Integrated Voice Processor (IVP) peripheral card. This chapter separates the components and features of the cards into the following sections: • “The Integrated Voice Processor (IVP) Peripheral Card” • “The Automated Attendant” • “The Voice Mailboxes” • “The System Parameters” • “The Voice Mail System Manager” • “Setting up Hold Queue Intercepts” • “Multi-Language Option” 7KH ,QWHJUDWHG 9RLFH 3URFHVVRU ,93 3HULSKHUDO &DUG The IVP card is the physical device inserted into the system cabinet to provide the necessary functionality for the voice mail system (e.g., hard drive to store voice messages and prompts). In the case of some models of the Micro system, the Integrated Voice Processor is incorporated on the system motherboard. The IVP card, like any other peripheral card, can be configured through either the Plexus Administrator Windows application or through a Plexus key telephone with a display panel. page 9-1 System Overview - Section 9.1 IVP Configuration 7KH $XWRPDWHG $WWHQGDQW The Automated Attendant (a.k.a. auto-attendant) is the system component that routes calls to various Plexus system (e.g., users and user groups) and voice mail (e.g., voice mailboxes) resources. The auto-attendant tree developed by the Voice Mail System Manager determines how the auto-attendant operates. The architecture of the Plexus voice mail system is such that the auto-attendant is extremely flexible in meeting the unique call routing needs at each Plexus installation. Note The auto-attendant tree may be modified and maintained via the Plexus Administrator Windows application or through any DTMF-capable telephone handset (see “Voice Mail System Manager” - section 9.6). 7KH 9RLFH 0DLOER[HV Voice mailboxes are the system components that provide storage for voice messages. Voice mailboxes may also perform such advanced functions as notifying pagers and remote telephone numbers when new messages have arrived. Mailboxes are typically created by the Voice Mail System Manager for each user on the system, but they may also be created for user groups, telecommuting employees, overflow, and other specialized applications. Note The voice mailboxes may be created and maintained via the Plexus Administrator Windows application or through any DTMF-capable telephone handset (see “Voice Mail System Manager” - section 9.6). 7KH 6\VWHP 3DUDPHWHUV System Parameters are IVP settings that affect the system. They include the Voice Mail System Manager passwords, the Silence Detect Threshold among others. These two settings can be set by the VPS Attribute Editor. The others must be modified through the Voice Mail System Manager. 7KH 9RLFH 0DLO 6\VWHP 0DQDJHU The Voice Mail System Manager is the individual or group of individuals trained to administer the voice mail system. Administration functions include the development and maintenance of the auto-attendant tree and the creation and maintenance of voice mailboxes. Section 9.1- System Overview page 9-2 IVP Configuration 6HWWLQJ XS +ROG 4XHXH ,QWHUFHSWV The IVP can be defined as the Intercept Pilot ID for user and user group Hold Queues. The intercept will periodically reassure the user that they are on hold and the call will be answered. The IVP card offers a default system message to be played or a custom message to be created for this Intercept. 0XOWL/DQJXDJH 2SWLRQ The Multi-Language Option allows incoming callers to select a language in which the menu options will be announced. Mailbox owners may select the language in which their mailbox options are read. page 9-3 System Overview - Section 9.1 IVP Configuration 7KH,QWHJUDWHG9RLFH3URFHVVRU ,93 3HULSKHUDO&DUG ,QVHUWLQJ WKH ,93 3HULSKHUDO &DUG The IVP card is inserted into the system cabinet like any other peripheral card Refer to chapter 4, "Installation." $GGLQJ DQ ,93 &DUG WR DQ (VWDEOLVKHG 3OH[XV 6\VWHP When adding an IVP card to an established Plexus system, modifications need to be made to the Plexus configuration file to account for the addition of the new peripheral card. To modify the existing configuration: 1 Launch Plexus Administrator. 2 From the File menu, select Open. 3 Select the appropriate configuration file. Plexus configuration files have an extension of .zdb. 4 Modify the configuration according to the instructions below for creating and configuring Voice IDs. 5 After completing the configuration changes, upload the modified configuration file according to the instructions in the Software Configuration section of the Plexus Product Manual. ,QFRUSRUDWLQJ DQ ,93 &DUG ZLWK WKH 2ULJLQDO &RQILJXUDWLRQ When incorporating an IVP card at the time of original install and configuration, follow the instructions below in conjunction with the instructions for the other system components and peripheral cards found in chapter 6, "Software Configuration." Note Refer to “Inserting Peripheral Cards” - section 4.3 for instructions on card layout. An image of the IVP card must appear in the proper slot before the following configuration instructions can be carried out. 1 Click on the System tab within Plexus Administrator to display an image of the system cabinet and the available peripheral cards. Section 9.2- The Integrated Voice Processor (IVP) Peripheral Card page 9-4 IVP Configuration 2 Click on the button on the image of the Integrated Voice Processor (IVP) card to configure the voice processor. &RQILJXULQJ WKH ,93 SHULSKHUDO FDUG &UHDWH 9RLFH ,'V 1 Click on the button on the image of the IVP card, as shown above. page 9-5 The Integrated Voice Processor (IVP) Peripheral Card - Section 9.2 IVP Configuration 2 The following dialog window will be displayed. and enter a Voice ID Sequence. The Voice 3 To create a Voice ID, click on ID sequence is the start number of the range of logical IDs assigned to voice mail system resources. • The Voice ID sequence may begin with any number based on the Dial-Number Range system parameter. Refer to the Dial Plan tab under System Parameters in your Plexus System Manual for more information. • Note that the voice mail system, unlike the Plexus system, only supports a DialNumber Range width of 2-4. • The default settings call for a range from 1 to 4 with a width of 3. Therefore, the Voice ID sequence may be any number between 100 and 499. 4 After entering a Voice ID Sequence, additional voice mail resources (i.e., Voice IDs) may be created by clicking on . 5 Existing Auto-Attendant IDs may be edited from this dialog box by selecting the Edit button: . 6 After editing an Auto-Attendant ID, the Post Edit button ( ) must be selected to record the changes. See “Navigating in Voice Processor Properties” on page 7 for more information about the Edit and Post Edit buttons. Section 9.2- The Integrated Voice Processor (IVP) Peripheral Card page 9-6 IVP Configuration 1DYLJDWLQJ LQ 9RLFH 3URFHVVRU 3URSHUWLHV The 9 buttons at the bottom of each Voice Processor tab scroll between existing Voice IDs, create additional Voice IDs according to the established sequence, delete existing Voice IDs, and prevent configuration errors from being posted to the system. The Edit record button must be selected prior to making any changes on a tab. The buttons and their functions are as follows: )LUVW 5HFRUG 6FUROOV WR WKH ILUVW 9RLFH ,' LQ WKH VHTXHQFH 3ULRU UHFRUG 6FUROOV WR WKH SULRU 9RLFH ,' 1H[W UHFRUG 6FUROOV WR WKH QH[W 9RLFH ,' /DVW UHFRUG 6FUROOV WR WKH ODVW 9RLFH ,' LQ WKH VHTXHQFH ,QVHUW UHFRUG ,QVHUWV D QHZ 9RLFH ,' 'HOHWH UHFRUG (GLW UHFRUG 3RVW (GLW &DQFHO (GLW 'HOHWHV DQ H[LVWLQJ 9RLFH ,' (QDEOHV WKH SDUDPHWHUV RI D 9RLFH ,' WR EH HGLWHG 3RVWV FKDQJHV PDGH WR WKH 9RLFH ,' SDUDPHWHUV &DQFHOV FKDQJHV PDGH WR WKH 9RLFH ,' SDUDPHWHUV &RQILJXULQJ 9RLFH ,'V Scroll to the desired Voice ID and make appropriate entries and selections on each of the tabs presented below. page 9-7 The Integrated Voice Processor (IVP) Peripheral Card - Section 9.2 IVP Configuration *HQHUDO 3URSHUWLHV 7DEOH *HQHUDO 9RLFH ,' Logical identifier for the voice mail resource. Note: The ID is automatically assigned based on the Voice ID Sequence entered when the first Voice ID was created. Numeric 2 to 4 digits, (depending on the dial plan) 1DPH Informal identifier for the voice mail resource. E.g., Day Message Alphanumeric Up to 20 characters 5RXWH 3RLQW The Route Point for the auto-attendant tree with which this Voice ID will be associated. 0-9 0* ,QWHUFHSW 3RLQW The main dial node that the Intercept is off of. For example, an Intercept may be created for a user or user group. See “Setting up Hold Queue Intercepts” section 9.7. Numeric * = default settings Section 9.2- The Integrated Voice Processor (IVP) Peripheral Card page 9-8 IVP Configuration )HDWXUHV 7DEOH )HDWXUHV +ROG 4XHXH 7LPHRXW The Hold Queue Timeout refers to the period of time that a call may remain in queue, waiting for an available channel, before going to the Busy Cover-Pilot. Note: The checkbox enables the Hold Queue. If the Hold Queue is not enabled (i.e., checked), calls will go straight to the Busy Cover Pilot in cases where there are no available channels. 0-255 minutes 2 minutes * Enable/Disable* &KDQQHO 8VDJH To be implemented in a future release. * = default settings page 9-9 The Integrated Voice Processor (IVP) Peripheral Card - Section 9.2 IVP Configuration 2SWLRQV 7R EH LPSOHPHQWHG LQ D IXWXUH UHOHDVH .H\ 7HOHSKRQH &RQILJXUDWLRQ RI WKH ,93 Refer to Chapter 7, "Administration by Keyphone" for instructions on entering programming mode and utilizing the Key Telephone Configuration template. The IVP card must be physically inserted into the system cabinet before key telephone configuration can be carried out. 8VLQJ WKH ,93 PHQX FKRLFHV There are four menu choices when right-clicking on the IVP card in an open configuration file. To access these menus, proceed as follows: 1 Launch Plexus Administrator. 2 From the File menu, select Open. 3 Select the appropriate configuration file. Plexus configuration files have an extension of .zdb. 4 From the Link menu, select Open. 5 The link indicator at the bottom of the screen should indicate Link: Opened and the LED image should appear green. (See “Establishing a link” - section 6.27 for more information). Section 9.2- The Integrated Voice Processor (IVP) Peripheral Card page 9-10 IVP Configuration 6 Right click on the IVP port of the IVP Card. Note The menu choices will not be available without an active link. 7 Point to the menu choice desired and left click once. There are four IVP menu choices available. Each provides a tool for IVP configuration or maintenance. 8SJUDGH 936 Upgrade VPS is used to upgrade Node configurations, Mailbox configurations, IVP operating software, or System parameter changes. Refer to “The Automated Attendant” - section 9.3, “Voice Mailboxes” - section 9.4, “Updating IVP operating software” - section 9.2.7, or “System Parameters” - section 9.5 for more information. 5HVHW &DUG Reset card is used to reset the IVP card without power cycling or resetting the entire system. An IVP card would have to be reset if the digit width of Voice Mailboxes has been changed or after updating the IVP operating software. Refer to “Voice Mailboxes” - section 9.4 or “Updating IVP operating software” - section 9.2.7 for more information. 4XHU\ 936 9HUVLRQ Query VPS Version queries the current version of the IVP operating software. This would be done if the system is changing Plexus Administrator software versions or if directed to by BBS Telecom Technical Support. page 9-11 The Integrated Voice Processor (IVP) Peripheral Card - Section 9.2 IVP Configuration 9HULI\ 1RGH 6WUXFWXUH Verify Node structure reads the node configuration description from the IVP card. This can be very helpful if the original node configuration has been lost or is not available. Once the Plexus Administrator has read the node configuration, it will save the file as Vps-node.ndb in the saved file of the Plexus Administrator folder. You will have to open this node configuration to view it (see “Modifying an existing node structure” - section 9.3.7 for details). The node configuration will only have the node descriptions and properties. No recordings will be downloaded from the IVP card, only the node descriptions and properties. 8SGDWLQJ ,93 RSHUDWLQJ VRIWZDUH On occasion, it may be necessary to upgrade the IVP’s operating software. This is usually done when upgrading to newer versions of the Plexus Administrator software or when directed to upgrade by BBS Telecom Technical Support. To upgrade the IVP operating software, proceed as follows: 1 Launch the Plexus Administrator Windows application. 2 Open the system’s configuration file (.zdb file) 3 From the Link menu, select Open. 4 The link indicator at the bottom of the screen should indicate Link: Opened and the LED image should appear green. (See “Establishing a link” - section 6.27 for more information). 5 Right click on the IVP card. 6 From the pop-up menu, select “Upgrade VPS”. Section 9.2- The Integrated Voice Processor (IVP) Peripheral Card page 9-12 IVP Configuration 7 Locate the updated IVP operating software. You can get this from BBS Telecom Technical Support or from the BBS Telecom web site at www.bbstelecom.com. The file will be named something very similar to orc3xx.vps with the xx being the most recent version (e.g., orc352.vps). 8 Click on OK. 9 A status indicator at the bottom of the screen will display the progress of the upload. When completed, a window will popup with VPS Upgrade Complete. Click on OK. 10 Right click on the IVP card. 11 From the pop-up menu, select “Reset Card.” 12 The card will take between 10-30 seconds to reset. IVP resources will not be available during this time. Note Upgrading the IVP operating system will not delete or reset existing node configurations or mailbox configurations already stored on the card. page 9-13 The Integrated Voice Processor (IVP) Peripheral Card - Section 9.2 IVP Configuration Section 9.2- The Integrated Voice Processor (IVP) Peripheral Card page 9-14 IVP Configuration 7KH$XWRPDWHG$WWHQGDQW 'HVFULSWLRQ The Integrated Voice Processor utilizes an Automated Attendant (a.k.a. autoattendant) to route calls to various system (e.g., users and user groups) and voice mail (e.g., mailboxes) resources. The structure of the auto-attendant, referred to as the auto-attendant tree, is customized to meet the call routing needs at each Plexus installation. An auto-attendant tree is developed by creating and linking nodes. Each node performs a different function (e.g., present a menu of choices, dial an extension, access a voice mailbox, etc.). 1RGH W\SHV 0HQX 1RGH A Menu Node plays a recorded message for callers and directs calls to subsequent nodes based on the digits (i.e., DTMF tone) entered by the callers. Also see “Menu Node Properties” - section 9.3.15.1. Menu Nodes allow the digits 0-9 to be entered by the caller. The * and # keys are also defined within a menu node. By default, entering the * key followed by a mailbox number logs the caller into a mailbox (e.g., to check messages). By default, entering the # key followed by a mailbox number plays the associated mailbox greeting and allows the caller to leave a message in the mailbox. The * and # keys can also be set to restart the auto-attendant or be ignored when pressed as an alternative to the default actions discussed above. 'LDO 1RGH A Dial Node instructs the auto-attendant to dial a specific system entity (e.g., a user or user group) and route the call to that entity. Also see “Dial Node Properties” - section 9.3.15.3. page 9-15 The Automated Attendant - Section 9.3 IVP Configuration *HW ([WHQVLRQ 1RGH A Get Extension Node records DTMF tones entered by a caller. The tones recorded may then be passed on to a Dial Node to dial a specific system entity (e.g., user or user group). Typically, the main auto-attendant greeting includes the option to dial a party’s extension. Also see “Get Extension Node Properties” section 9.3.15.2 0DLO%R[ $FFHVV 1RGH A Mailbox-Access Node directs a call into a mailbox and plays the mailbox greeting. Mailbox-Access Nodes may be configured to allow the caller to leave a message or to simply play the greeting and then exit. Also see “Mailbox-Access Node Properties” - section 9.3.15.5. 3OD\ 0HVVDJH 1RGH The Play Message Node is a multi-purpose node. Play Message Nodes are primarily used to play informational messages to callers, but they also may be used for the following functions: • To record your own message. • To play the User ID (extension) entered in a previous Get Extension Node or Directory Node. • To direct a call to a different sub-tree of the auto-attendant. • To play the name of the incoming caller. • To play silence for a specified period of time. • To play Music-On-Hold for a specified period of time. • To play the name of the owner of the mailbox specified by the caller in a previous Get Extension Node or Directory Node. Play Message Nodes may be utilized almost anywhere in an auto-attendant tree. They are most useful when a recorded message needs to be played to the caller, but no DTMF digits need to be collected. Also see “Play Message Node Properties” - section 9.3.15.4. Section 9.3- The Automated Attendant page 9-16 IVP Configuration 'LUHFWRU\ QRGH A Directory Node announces the names and mailbox numbers (optional) of each user on the voice mail system. While the voice mail system is playing the users’ names, the caller can press the "#" key to make a selection. The voice mail system can then attempt to dial the corresponding user. Also see “Directory Node Properties” - section 9.3.15.7. ,QWHUURJDWH QRGH Interrogate Nodes are used to present a caller with a series of messages (e.g., questions), each requiring a verbal response from the caller. The voice mail system can deposit the series of responses in a mailbox as a single message. The Interrogate Node is useful for asking a caller a series of short questions such as name, address, and phone number. Also see “Interrogate Node Properties” section 9.3.15.6. 5RXWH SRLQWV The first (left-most) digit in a node number is the Route Point. The Plexus voice mail system supports up to 10 (i.e., 0-9) Route Points. Each Route Point provides a unique location for a call to enter the voice mail system. The Route Points allow the system to route incoming calls differently based on parameters such as the time of day or the trunk (CO line) on which the call was received. The use of different Route Points facilitates the following example applications: page 9-17 • Specify different auto-attendant sequences for day and night operation. Day calls could enter at Route Point 0 while night calls could enter at Route Point 1. • Specify different auto-attendant sequences to service multiple businesses using the same Plexus system. Incoming calls on one group of trunks (CO lines) would enter at one Route Point corresponding to Company A. Incoming calls on another group of trunks would enter at a different Route Point corresponding to Company B. The Automated Attendant - Section 9.3 IVP Configuration 5RXWH SRLQW VWDUWLQJ SRLQW The second digit in a node number is the route point starting point. For each route point, there are 10 route point starting points (i.e., 0-9). This allows multiple auto-attendant trees to be defined for each Route Point. Only one route point starting point can be active for each route point at any given time. However, the Voice Mail System Manager can easily change the active route point starting point when logged into System Manager Mailbox #001 (see “Voice Mail System Manager” - section 9.6) or by dialing F95, voice ID, and the new route point starting point (e.g., dialing F95 + 450 + 1 would change the starting point of the route point associated with voice ID 450). Since there are 10 starting points, it is possible to have up to 10 independent auto-attendant trees defined in memory for each route point and to switch between the trees depending on current needs. The use of different starting points facilitates the following example applications: 6SHFLI\ D GLIIHUHQW PHVVDJH IRU KROLGD\ ZHHNHQGV RU RIILFH FORVLQJV ZLWKRXW GHOHWLQJ WKH QRUPDO QLJKW PHVVDJH ([DPSOH Route Point 0 is used for calls during business hours. Route Point 1 is used for after hours call. Route Point 1 has two associated Route Point starting points. One is for regular night calls (node 10). One is for holidays (node 11). Each starting point (node 10 and node 11) can have a different auto-attendant tree. Alternately, they can both link to the same tree, but provide different main greetings. Section 9.3- The Automated Attendant 5RXWH 3RLQW 1RUPDO 1LJKW 0HVVDJH 5RXWH 3RLQW +ROLGD\ 0HVVDJH page 9-18 IVP Configuration ([DPSOH &UHDWH 5RXWH 3RLQW GHVFULEH QHZ SURGXFWV RU VHUYLFHV 6WDUWLQJ 3RLQWV WR $ JRRG H[DPSOH RI WKLV DSSOLFDWLRQ LV D PRYLH WKHDWHU &XUUHQW 0RYLH 6FKHGXOH 7KHVH PHVVDJHV PD\ EH UHFRUGHG LQ DGYDQFH RI WKH UHOHDVH RU LQWURGXFWLRQ DQG WKHQ DFWLYDWHG DW D ODWHU GDWH 8VH RI WKHDWHU PXOWLSOH VWDUWLQJ SHUVRQQHO WR SRLQWV UHFRUG WKH DOORZV WKH PRYLH XSFRPLQJ ZHHN·V 5RXWH 3RLQW PRYLH VFKHGXOH LQWR D VHSDUDWH DXWRDWWHQGDQW WUHH DQG WHVW LW FRPSOHWHO\ ZLWKRXW DIIHFWLQJ WKH FXUUHQW 8SFRPLQJ 0RYLH 6FKHGXOH VFKHGXOH RI PRYLHV :KHQ WKH PRYLHV FKDQJH DW WKH HQG RI WKH ZHHN WKH DOWHUQDWH 7UHH LV DFWLYDWHG ZLWK WKH QHZ VFKHGXOH DOUHDG\ LQ SODFH Route Point Starting Point Summary • Only one Route Point Starting Point can be active at any given time. Any calls entering Route Point 1 will route to the active auto-attendant tree. 1RGH QXPEHULQJ DQG GHVLJQ A node number is a place holder the auto attendant structure. Each node has a unique 2 - 8 digit node number, using 0 to 9 with 0 always being accessed before 1, 1 before 2, etc. The node number defines the specific place the node falls in the auto attendant. The first digit of any node signifies the Route Point that the node falls under. There are 10 available route points, 0 to 9: page 9-19 The Automated Attendant - Section 9.3 IVP Configuration 5RXWH 3RLQW The next digit in the node represents the Route Point Starting Point. By default, the route point starts at 0. This starting point can be changed through the System Manager (see “Set the Node Starting Points (Route Point Starting Point)” - section 9.6.5.6) or by dialing F95, voice ID, and the new route point starting point (e.g., dialing F95 450 1 would change the starting point of the route point associated with voice ID 450). 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW The third through seventh digit (all digits except the last) represent the various node sub-trees that the node falls under. Section 9.3- The Automated Attendant page 9-20 IVP Configuration 7KH 1RGHV GHVFULEHG KHUH DUH IRU GHPRQVWUDWLRQ RQO\ 1H[W 1RGH 0DLOER[ $FFHVV 1RGH 1H[W 1RGH 'LDO 1RGH 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW 1H[W QRGH *HW ([WHQVLRQ 1RGH &UHDWLQJ D QHZ QRGH VWUXFWXUH The auto-attendant tree is created using the VPS Node Editor feature of Plexus Administrator software. To use the VPS Node Editor: 1 Launch Plexus Administrator. Refer to the Software Configuration section of the Plexus Product Manual for instructions on launching Plexus Administrator. 2 From the Tools menu, select VPS Node Editor. page 9-21 The Automated Attendant - Section 9.3 IVP Configuration Note The Tools menu will only be available if there is not a .zdb configuration open. If there is a configuration open in the Plexus Administrator window, close the configuration before accessing the Tools menu. 3 The Node Editor window will be displayed. 4 Select New from the File Menu. 5 The Node Editor dialog window will then display an initial Route Point, "0." Section 9.3- The Automated Attendant page 9-22 IVP Configuration 6 Nodes are added to the route point to create the node structure. To continue building the node structure, skip to “Adding a node” - section 9.3.10. 0RGLI\LQJ DQ H[LVWLQJ QRGH VWUXFWXUH 1 Launch Plexus Administrator. Refer to the Software Configuration section of the Plexus Product Manual for instructions on launching Plexus Administrator. 2 From the Tools menu, select VPS Node Editor. Note The Tools menu will only be available if there is not a .zdb configuration open. If there is a configuration open in the Plexus Administrator window, close the configuration before accessing the Tools menu. page 9-23 The Automated Attendant - Section 9.3 IVP Configuration 3 The Node Editor window will be displayed. 4 Select Open from the File Menu. 5 Select the desired auto-attendant configuration file. Plexus Administrator auto-attendant files will have the extension .ndb (e.g., wiz-node.ndb). Be sure to open the correct file in the correct saved folder. 6 To modify the node structure, skip to “Adding a node” - section 9.3.10. Section 9.3- The Automated Attendant page 9-24 IVP Configuration 0RGLI\LQJ D :L]DUG FUHDWHG QRGH VWUXFWXUH The node structure wiz-node.ndb will be created each time the Wizard creates a new configuration for a Plexus system 1 Launch Plexus Administrator. Refer to the Software Configuration section of the Plexus Product Manual for instructions on launching Plexus Administrator. 2 From the Tools menu, select VPS Node Editor. page 9-25 The Automated Attendant - Section 9.3 IVP Configuration 3 The Node Editor window will be displayed. 4 Select Open from the File Menu. 5 Select the desired auto-attendant configuration file. Plexus Administrator Wizard auto-attendant files will have the name wiz-node.ndb. Be sure to open the correct file in the correct saved folder. 6 To modify the node structure, skip to “Adding a node” - section 9.3.10. $GGLQJ D URXWH SRLQW To add a Route Point to an auto-attendant tree, proceed as follows: 1 Right mouse-click anywhere in the Node Editor dialog window. Section 9.3- The Automated Attendant page 9-26 IVP Configuration 2 The following pull-down menu will be displayed. 3 Point to Add Route Point and click once. $GGLQJ D QRGH To add a node to an auto-attendant tree, proceed as follows: 1 Click once on the existing Route Point or node to which the new node should be appended. 2 The selected Route Point or node will become highlighted. 3 Right mouse-click. 4 The following pull-down menu will be displayed. 5 Point to Add Node. 6 Point to the desired node type on the node type pull-down menu and click once. The addition of certain node types will automatically create other required nodes. For example, the addition of a Menu Node automatically creates an undefined node for each digit that may be dialed by a caller while in the menu node. The required nodes should be defined accordingly. If you wish to add a node but there is already a different type node in the new nodes place, you must delete the existing node before adding the new node. To delete an existing node and the sub-nodes under that node, proceed as follows: page 9-27 The Automated Attendant - Section 9.3 IVP Configuration 1 Click once on the existing Route Point or node to be deleted. 2 The selected Route Point or node will become highlighted. 3 Right mouse-click. 4 The following pull-down menu will be displayed. 5 Point to Delete Node and click once. $GGLQJ D 0HQX 1RGH The Menu Node requires the following parameters to be set under Node Properties (see “Node Properties” - section 9.3.15): Section 9.3- The Automated Attendant page 9-28 IVP Configuration 1 Audio Recorder/Player 2 # Key Action 3 * Key Action 4 Enable Language Select Option When a Menu Node is added, the Node Editor will automatically place nodes after the Menu Node. These nodes are preset to route the call based on the dialing of 0-9 by the caller during the Menu Node Message. Each of these nodes will be undefined for Node Type. Each node will have to be defined to properly route calls. "On Dialing 0 use :" serves two purposes under a Menu Node: 1 It defines the call routing for when the caller dials 0. 2 It defines the call routing if no digit is dialed. This provides a successful call routing for callers from rotary phones or other phones where digit dialing is unavailable. page 9-29 The Automated Attendant - Section 9.3 IVP Configuration $GGLQJ D *HW ([WHQVLRQ 1RGH The Get Extension Node requires the following parameters to be set under Node Properties (see “Node Properties” - section 9.3.15): 1 No. (Number) Digits to Collect 2 Next Node Section 9.3- The Automated Attendant page 9-30 IVP Configuration When a Get Extension Node is created, five additional nodes are created by the Node Editor: A Dial Node is created that routes the calls using the digits captured by the Get Extension Node. Mail-Box Access Nodes and a Intercept Default Node are created for call routing in cases of unavailable (no answer, busy, DND) extensions. These additional nodes will need no modifications $GGLQJ D 'LDO 1RGH The Dial Node requires the following parameters to be set under Node Properties (see “Node Properties” - section 9.3.15): page 9-31 The Automated Attendant - Section 9.3 IVP Configuration 1 Use Digits from Previous *Node, or 2 Specify Digits to Dial 3 Transfer Type Note "Use Digits from Previous *Node" should only be used by Dial Nodes and MailBox Access Nodes when they are used as routing under a Get Extension Node or a Directory Node. $GGLQJ D 3OD\ 0HVVDJH 1RGH The Play Message Node requires the following parameters to be set under Node Properties (see “Node Properties” - section 9.3.15): Section 9.3- The Automated Attendant page 9-32 IVP Configuration 1 Play Action 2 Next Node $GGLQJ D 0DLO%R[ $FFHVV 1RGH The Mail-Box Access Node requires the following parameters to be set under Node Properties (see “Node Properties” - section 9.3.15): 1 Use Digits from Previous *Node, or 2 Specify Mail-Box to Use 3 Play Greeting, and page 9-33 The Automated Attendant - Section 9.3 IVP Configuration 4 Next Node $GGLQJ DQ ,QWHUURJDWH 1RGH The Interrogate Node requires the following parameters to be set under Node Properties (see “Node Properties” - section 9.3.15): 1 Audio Recorder/Player 2 Last Node in Series 3 Use Digits from Previous *Node, or Section 9.3- The Automated Attendant page 9-34 IVP Configuration 4 Specify Mail-Box to Use 5 Next Node Interrogate Nodes usually are used in a series to ask several questions of a caller. The last node in the series will require information as to which mailbox should receive the caller’s recorded answers. $GGLQJ D 'LUHFWRU\ 1RGH The Directory Node requires the following parameters to be set under Node Properties (see “Node Properties” - section 9.3.15): page 9-35 The Automated Attendant - Section 9.3 IVP Configuration 1 Audio Recorder/Player (if Use Prompt is "Recorded by User") 2 Use Prompt 3 Announce When a Directory Node is created, fourteen additional nodes are created by the Node Editor. The Node Editor will configure these additional nodes automatically, no additional configuration is required or recommended. 'HILQLQJ D QRGH To define an existing undefined node proceed as follows: 1 Click once on the existing node. 2 The selected node will become highlighted. 3 Right mouse-click. Section 9.3- The Automated Attendant page 9-36 IVP Configuration 4 The following pull-down menu will be displayed. 5 Point to Define Node. 6 Point to the desired node type on the node type pull-down menu and click once. The definition of a node as a certain node type will automatically create other required nodes. For example, the addition of a menu node will automatically create an undefined node for each digit that may be dialed by a caller while in the menu node. The required nodes should be defined accordingly. 'HOHWLQJ D QRGH To delete an existing node, proceed as follows: 1 Click once on the existing Route Point or node to be deleted. 2 The selected Route Point or node will become highlighted. 3 Right mouse-click. 4 The following pull-down menu will be displayed. 5 Point to Delete Node and click once. page 9-37 The Automated Attendant - Section 9.3 IVP Configuration 5HGHILQLQJ D QRGH To redefine an existing node, it must be deleted and re-created. After deleting the node, make sure the beginning of the node tree is highlighted before adding the new node. To redefine an existing node, proceed as follows: 1 Click once on the existing Route Point or node to be deleted. 2 Delete the node according to the directions in “Deleting a node” - section 9.3.12. 3 After deleting the node, make sure the beginning of the node tree is highlighted before adding the new node. 4 Add the new node according to the directions in “Adding a node” - section 9.3.10 0RGLI\LQJ QRGH SURSHUWLHV To set up the properties for an existing node, proceed as follows: 1 Click once on the existing node. 2 The selected node will become highlighted. 3 Right mouse-click. 4 The following pull-down menu will be displayed. 5 Point to Properties and click once. 6 The corresponding Node Properties dialog window will be displayed. Make appropriate changes on the Node Properties dialog for each node. Section 9.3- The Automated Attendant page 9-38 IVP Configuration 1RGH 3URSHUWLHV 0HQX 1RGH 3URSHUWLHV 7DEOH 1RGH 3URSHUWLHV 0HQX 1RGH 1RGH 7\SH The node type of the currently selected node. E.g., Menu Automatically Identified 1RGH 1XPEHU Logical identifier for the node. Note: Refer to Node Numbering & Design. Automatically Assigned 1RGH 'HVFULSWLRQ Informal identifier for the node. E.g., Main Greeting. Alphanumeric Up to 30 characters $XGLR 5HFRUGHU3OD\HU Launches the Plexus audio utility for recording the menu greeting. page 9-39 The Automated Attendant - Section 9.3 IVP Configuration 7DEOH 1RGH 3URSHUWLHV 0HQX 1RGH Clears the associated audio recording .H\ $FWLRQ Action taken when a caller presses ‘#’ while in the Menu Node. Prompt for a Mail-Box* Restart Auto-Attendant None .H\ $FWLRQ Action taken when a caller presses ’ ’ while in the Menu Node. Access Mail-Box* Restart Auto-Attendant None 0XOWL /DQJXDJH 2SWLRQ Enables caller to select a language from the menu. The Multi Language selection only works from the primary menu and must be directed to sub menus. Possible actions include: Press ‘1’ for the primary language Press ‘2’ for the secondary language Press ‘3’ for the tertiary language The 1,2, and 3 should be directed to a corresponding submenu. Note: Use of this option requires the optional Multi-Language Voice Mail upgrade. * =default settings Section 9.3- The Automated Attendant page 9-40 IVP Configuration *HW ([WHQVLRQ 1RGH 3URSHUWLHV 7DEOH 1RGH 3URSHUWLHV *HW ([WHQVLRQ 1RGH 1RGH 7\SH The node type of the currently selected node. E.g., Get Extension Automatically Identified 1RGH 1XPEHU Logical identifier for the node. Note: Refer to Node Numbering & Design. Automatically Assigned 1RGH 'HVFULSWLRQ Informal identifier for the node. E.g., Collect User ID. page 9-41 Alphanumeric Up to 30 characters The Automated Attendant - Section 9.3 IVP Configuration 7DEOH 1RGH 3URSHUWLHV *HW ([WHQVLRQ 1RGH 1R 'LJLWV WR &ROOHFW 0-4 Indicates the number of DTMF digits that the Get Extension Node should collect. When using a Get Extension Node to collect digits to dial a user or user group, this value should correspond to the width of the Dial-Number Range. Refer to the “Software Configuration” chapter of the Plexus System Manual (specifically, the Dial Plan tab under System Parameters). If the width of numbers changes from its default of 3 to either 2 or 4, the Plexus system must be powered down completely, and turned back on with the IVP card inserted. Refer to the Plexus System Manual for more information. 3* 1H[W 1RGH The node number of the next node to be accessed. Note: The next node will typically be a Dial Node, and will be pre-defined. predefined by Node Editor* left button = None: Terminate Execution right button = Default: Restart Execution * =default settings Section 9.3- The Automated Attendant page 9-42 IVP Configuration 'LDO 1RGH 3URSHUWLHV 7DEOH 1RGH 3URSHUWLHV 'LDO 1RGH 1RGH 7\SH The node type of the currently selected node. E.g., Dial Automatically Identified 1RGH 1XPEHU Logical identifier for the node. Note: Refer to Node Numbering & Design. Automatically Assigned 1RGH 'HVFULSWLRQ Informal identifier for the node. E.g., Dial user or user group. Alphanumeric Up to 30 characters 8VH 'LJLWV IURP 3UHYLRXV 1RGH When selected, this parameter instructs the autoattendant to dial the digits from a previous Get Extension or Directory Node. Select/Deselect 6SHFLI\ 'LJLWV WR 'LDO page 9-43 The Automated Attendant - Section 9.3 IVP Configuration 7DEOH 1RGH 3URSHUWLHV 'LDO 1RGH If Use Digits from Previous *Node is not selected, digits (e.g., User/User Group ID) are entered here. Note: This field is used in cases where the Dial Node will always connect to the same user or user group. Up to 4 digits 0* 7UDQVIHU 7\SH The type of transfer that will be implemented in attempting to connect to the dialed system entity (e.g., user/user group). Note: If Unsupervised is selected and the user or user group is unavailable, the call will be routed according to the user’s/user group’s coverage. Refer to chapter 6, "Software Configuration" Unsupervised (Blind)* Supervised (Transfer with Screening) Do Nothing and ‘Goto’ Next Node (for future release) * = default settings Section 9.3- The Automated Attendant page 9-44 IVP Configuration 3OD\ 0HVVDJH 1RGH 3URSHUWLHV 7DEOH 1RGH 3URSHUWLHV 3OD\ 0HVVDJH 1RGH 1RGH 7\SH The node type of the currently selected node. E.g., Play Message Automatically Identified 1RGH 1XPEHU Logical identifier for the node. Note: Refer to Node Numbering & Design. Automatically Assigned 1RGH 'HVFULSWLRQ Informal identifier for the node. E.g., Play Silence. page 9-45 Alphanumeric Up to 30 characters The Automated Attendant - Section 9.3 IVP Configuration 7DEOH 1RGH 3URSHUWLHV 3OD\ 0HVVDJH 1RGH 3OD\ $FWLRQ The action that the Play Message Node will carry out. Note: If Play Recorded Message is selected, the Audio Recorder/Player button will appear. If either Play ‘Silence’ or Play ‘Music-On-Hold’ is selected, an additional parameter, representing the duration (in seconds) of the silence or the MusicOn-Hold, will appear. Play Recorded Message Play ‘Silence’ Play ‘Music-On-Hold’ Say Mail-Box No. from *Previous Node Say Name of Incoming Caller Say Mail-Box Name from *Previous Node Do Nothing and ‘Goto’ Next Node* $XGLR 5HFRUGHU3OD\HU Launches the Plexus audio utility for recording messages. Clears audio recording associated with that node. 1H[W 1RGH The node number of the next node to be accessed. Default: Restart Execution* left button = None: Terminate Execution right button = Default: Restart Execution * = default settings Section 9.3- The Automated Attendant page 9-46 IVP Configuration 0DLOER[$FFHVV 1RGH 3URSHUWLHV 7DEOH 1RGH 3URSHUWLHV 0DLO%R[ $FFHVV 1RGH 1RGH 7\SH The node type of the currently selected node. E.g., Mailbox-Access Automatically Identified 1RGH 1XPEHU Logical identifier for the node. Note: Refer to Node Numbering & Design. Automatically Assigned 1RGH 'HVFULSWLRQ Informal identifier for the node. E.g., Access the selected mailbox. Alphanumeric Up to 30 characters 8VH 0DLO%R[ IURP 3UHYLRXV 1RGH RU When selected, this parameter instructs the autoattendant to dial the digits from a previous Get Extension or Directory Node. Select/Deselect 6SHFLI\ 0DLO%R[ WR 8VH page 9-47 The Automated Attendant - Section 9.3 IVP Configuration 7DEOH 1RGH 3URSHUWLHV 0DLO%R[ $FFHVV 1RGH If Use Mail-Box from Previous *Node is not selected, the mailbox number is entered here. Note: This field is used in cases where the MailboxAccess Node will always connect to the same mailbox. Up to 4 digits 0* 3OD\ *UHHWLQJ Establishes whether the caller, upon accessing the mailbox, will be able to leave a message. Note: If Disallow Message Recording is selected the mailbox greeting will be played, but the caller will be unable to leave a message in the mailbox. Disallow Message Recording Allow Message Recording* 1H[W 1RGH The node number of the next node to be accessed. None: Terminate Execution* left button = None: Terminate Execution right button = Default Restart Execution * = default settings Section 9.3- The Automated Attendant page 9-48 IVP Configuration ,QWHUURJDWH 1RGH 3URSHUWLHV 7DEOH 1RGH 3URSHUWLHV ,QWHUURJDWH 1RGH 1RGH 7\SH The node type of the currently selected node. E.g., Interrogate Automatically Identified 1RGH 1XPEHU Automatically Assigned Logical identifier for the node. Note: Refer to Node Numbering & Design. 1RGH 'HVFULSWLRQ Informal identifier for the node. E.g., Intro and First Question. Alphanumeric Up to 30 characters $XGLR 5HFRUGHU3OD\HU Launches the Plexus audio utility for recording messages or questions. /DVW 1RGH LQ 6HULHV page 9-49 The Automated Attendant - Section 9.3 IVP Configuration 7DEOH 1RGH 3URSHUWLHV ,QWHUURJDWH 1RGH Indicates that the Interrogate Node is the last node in a series of Interrogate Nodes. Select/Deselect 8VH 0DLO%R[ IURP 3UHYLRXV 1RGH RU When selected, this parameter instructs the autoattendant to place the interrogate responses in the mailbox indicated in a previous Get Extension or Directory Node. Note: This parameter is available only if the Interrogate Node is the last in the series. Select/Deselect 6SHFLI\ 0DLO%R[ WR 8VH If Use Mail-Box from Previous *Node is not selected, the mailbox number is entered here. Note: This field is used in cases where the interrogate responses will always be placed in the same mailbox. Up to 4 digits 0* 1H[W 1RGH The node number of the next node to be accessed. None: Terminate Execution* left button = None: Terminate Execution right button = Default Restart Execution * = default settings Section 9.3- The Automated Attendant page 9-50 IVP Configuration 'LUHFWRU\ 1RGH 3URSHUWLHV 7DEOH 1RGH 3URSHUWLHV 'LUHFWRU\ 1RGH 1RGH 7\SH The node type of the currently selected node. E.g., Directory Automatically Identified 1RGH 1XPEHU Logical identifier for the node. Note: Refer to Node Numbering & Design. Automatically Assigned 1RGH 'HVFULSWLRQ Informal identifier for the node. E.g., Company Directory. Alphanumeric Up to 30 characters 8VH 3URPSW page 9-51 The Automated Attendant - Section 9.3 IVP Configuration 7DEOH 1RGH 3URSHUWLHV 'LUHFWRU\ 1RGH Establishes whether a prompt will be recorded or if the System Default prompt will be accepted for the Directory Node. Refer to the Directory Node section for a transcript of the System Default prompt. Note: If Recorded by User is selected, the Audio Recorder/Player button will appear. Recorded by User Recorded as System Default* $XGLR 5HFRUGHU3OD\HU Launches the Plexus audio utility for recording the prompt. $QQRXQFH Establishes what is announced to a caller in a Directory Node. Mail-Box Name + Number Mail-Box Name Only* * = default settings Section 9.3- The Automated Attendant page 9-52 IVP Configuration 5HFRUGLQJ DXWR DWWHQGDQW PHVVDJHV DQG JUHHWLQJV Several node types require an audio recording (e.g., the greeting in a Menu Node). Prerecorded .wav files may be incorporated into the node properties and utilized by the voice mail system. Alternately, recordings may be made using the Plexus Administrator audio utility. In order to use the integrated audio utility, the PC must have the following components properly configured for use within Windows: • sound card • speakers • microphone To make a recording using the integrated audio utility, proceed as follows: 1 Click on dialog window to launch the audio utility. in the Node Properties 2 The following window will open. 5HFRUG 3OD\ 3DXVH 6WRS 3 Click on the Record button. 4 Speak into the microphone. 5 Click again on Record or click on Stop when complete. 6 The sound recording will be automatically saved and indexed as part of the auto-attendant configuration file. The integrated audio utility produces PCM 8KHz 16 Bit Mono .wav files. Prerecorded .wav files must be converted to this format in order to be utilized in the voice mail system. page 9-53 The Automated Attendant - Section 9.3 IVP Configuration To incorporate a previously recorded .wav file, proceed as follows: 1 Click on in the Audio dialog window. 2 Select the desired .wav file. 3 Click on OK. 6DYLQJ WKH QRGH VWUXFWXUH To save an auto-attendant tree developed using the Plexus Administrator VPS Node Editor: )RU ILUVW WLPH VDYHV RU WR UHQDPH WKH ILOH 1 From the File menu, select Save As. 2 Name the file. 7R VDYH FKDQJHV WR D SUHYLRXVO\ VDYHG ILOH 1 From the File menu, select Save. Note Auto-attendant trees are saved as auto-attendant configuration files. Plexus Administrator auto-attendant configuration files have an extension of .ndb. )RUPDWWLQJ QRGHV Before a completed auto-attendant tree can be uploaded to the Plexus system, the auto-attendant configuration file must be converted to .vps file format. This is accomplished via the Format menu option. Note The Node Editor and the Mail-Box editor both format files using .vps file format. If you format your auto attendant structure and your mailbox structure with the same name, one file will overwrite the other. Be sure to give unique names to each .vps file. Section 9.3- The Automated Attendant page 9-54 IVP Configuration The Format menu option may be used to format either an entire auto-attendant tree or only certain portions of an auto-attendant tree. For example, it may be used to format a sub-tree or a node. This feature enables quick changes to be made to an already established auto-attendant tree. Note Formatting a single node or a node sub tree will only affect those formatted nodes. Other nodes already uploaded to the Plexus system will not be affected. To format either an entire auto-attendant tree or a portion thereof, proceed as follows: 1 Save the auto-attendant tree or open an existing auto-attendant configuration file. 2 If only a sub-tree or a node will be formatted, select the desired portion by clicking once on the sub-tree folder or node. 3 The selected portion will become highlighted. 4 From the File menu, select Format. 5 The following pull-down menu will be displayed. 6 Point to All Nodes, Selected Node Sub-Tree, or Selected Node Only and click once. 7 Enter a name for the new .vps file and click on OK. 8SORDGLQJ QRGHV 8SORDG WKH ILOH 1 Launch the Plexus Administrator Windows application. page 9-55 The Automated Attendant - Section 9.3 IVP Configuration 2 Open the system’s configuration file (.zdb file) 3 From the Link menu, select Open. 4 The link indicator at the bottom of the screen should indicate Link: Opened and the LED image should appear green. (See “Establishing a link” - section 6.27 for more information). 5 Right click on the IVP card. 6 From the pop-up menu, select “Upgrade VPS”. 7 Locate the auto attendant .vps file. 8 Click on OK. 9 ,W PD\ WDNH VHYHUDO PLQXWHV IRU WKH XSORDG WR FRPSOHWH $ VWDWXV LQGLFDWRU DW WKH ERWWRP RI WKH VFUHHQ ZLOO GLVSOD\ WKH SURJUHVV RI WKH XSORDG :KHQ FRPSOHWHG D ZLQGRZ ZLOO SRSXS ZLWK 936 8SJUDGH &RPSOHWH Section 9.3- The Automated Attendant Click on OK. page 9-56 IVP Configuration 9RLFH0DLOER[HV 'HVFULSWLRQ Plexus voice mailboxes serve as repositories for voice messages and other recordings and perform such advanced features as notifying pagers and remote telephone numbers when new messages have arrived. The Plexus voice mail system supports up to 511 voice mailboxes. Mailboxes are typically assigned to users, user groups, and off-site employees. Each mailbox can store up to 128 messages and each message may be up to 6.5 minutes in length. Standard IVP peripheral cards provide over 40 hours of voice mail system storage capacity. The mailbox number is the logical ID for the mailbox. It can be 2-4 digits in length, but it must correspond to the width of the established system DialNumber Range (see chapter 6, “Software Configuration” for more information). The mailbox number is determined at the time the mailbox is created and it may not be subsequently modified. Typically, mailbox numbers are set to the same value as the user’s User ID or the user group’s User Group ID. Refer to “Importing Mailbox Users” - section 9.4.5 for more information. Note If the width of the mailbox numbers is changed from the default of 3 to either 2 or 4, the Plexus system must be shut down and turned back on (i.e., powercycled) with the IVP card inserted. 0DLOER[ W\SHV 2UGLQDU\ An ordinary mailbox is the standard single user mailbox (as opposed to a group delivery mailbox). The user has full access to the features allowed for this mailbox in the set-up. Ordinary mailboxes are generally used for users, virtual users, or play message mailboxes that do not allow for the recording of messages. page 9-57 Voice Mailboxes - Section 9.4 IVP Configuration 'LVSDWFK There are two types of group delivery mailboxes. The first type of group delivery mailbox is a dispatch mailbox and performs a “dispatch” function. A message left in a single mailbox is copied into a group of mailboxes, but only the first mailbox owner that listens to the message retains it. Other copies of the message are then removed from the other mailboxes. Mailboxes associated with a dispatch mailbox can be notified in groups with a time delay between delivery to each group. The configuration of these dispatch groups may accomplished in two ways: • To configure through Plexus Administrator VPS Mailbox Editor, refer to “Create a new mailbox” - section 9.4.8. • To configure by logging into the user side of the dispatch mailbox and going to Group Settings refer to the Voice Mail User’s Guide. Dispatch group 0 is notified immediately. Dispatch groups 1 through 9 are then notified according to the specified time delay. %URDGFDVW The second type of group delivery mailbox is a broadcast mailbox and copies a message left in a single mailbox into a group of other mailboxes. All mailboxes then have their own personal copy of the message and can treat the message as an ordinary message. 6LPSOH Simple mailboxes are limited feature, individual mailboxes. Users only have access to listen to, save, and delete voice messages. Users have no access to any other mailbox features. Simple mailboxes are ideal for use with Hotel & Motel applications (see chapter 18, "Hotel / Motel Package"). 2YHUIORZ Overflow mailboxes are ordinary or group delivery mailboxes that provide a backup system to record messages if a user’s mailbox becomes full. The overflow mailboxes can be ordinary or group delivery mailboxes. The overflow mailbox must be mailbox number 999. Additional overflow mailboxes may be created in case the first mailbox becomes full. These additional overflow mailboxes must be descending sequential from 999 (998, 997, 996, ...). Section 9.4- Voice Mailboxes page 9-58 IVP Configuration If any or several mailbox(es) become full of messages (i.e., reach maximum capacity), the voice mail system will check to see if mailbox 999 exists. If it does exist, any new messages to full mailboxes will be stored in mailbox 999. If mailbox 999 does not exist, messages for full mailboxes will not be recorded. Note Overflow mailboxes must be created by the Voice Mail System Manager before any overflow messages will be recorded. Note No notification will be given of messages in the overflow mailboxes unless the mailbox is set as a group delivery mailbox. If the mailbox is to be an ordinary mailbox, it is recommended that a user be tasked to check for new messages on a regular basis. 0DLOER[ IHDWXUHV $VVRFLDWHG ([WHQVLRQ This parameter specifies whether an extension (i.e., user) is associated with a mailbox. An extension is associated with a mailbox by default. Note Mailboxes which belong to off-site employees will not have an associated extension if the employee does not have a User ID. All mailboxes assigned to users or user groups on the system should have an associated extension (i.e., user or user group). Associating an extension with a mailbox assures that the voice mail system can correctly dial the user or user group (e.g., from a Dial Node). If a Dial Node attempts to dial ‘100’ in a case where both a user #100 and a mailbox #100 exist, but are not associated, the call will go directly to mailbox #100. 3ULYDWH 0DLOER[ If a mailbox is configured to be private, information about the mailbox will not be presented in a Directory Node. Mailboxes are not private by default. page 9-59 Voice Mailboxes - Section 9.4 IVP Configuration 6XPPDU\ RI 1HZ 0HVVDJHV This feature enables a mailbox to play a summary of all the new messages left in all the existing mailboxes on the system. Note that the message content remains confidential; the summary only indicates which mailboxes have new messages and how many. The summary of new messages feature is disabled by default. 'LJLWDO 3DJHU 1RWLILFDWLRQ This feature enables a mailbox to notify a digital pager each time a new message is received. The mailbox owner specifies the pager number to be dialed. Refer to the Voice Mail User’s Guide for more information. The digital pager notification feature is disabled by default. Note A mailbox may only have Digital Pager Notification or Remote Telephone Notification active at the same time. If both features are active at the same time, they will cancel each other out and no notification will be sent. 5HPRWH 7HOHSKRQH 1RWLILFDWLRQ This feature enables a mailbox to notify a user at a remote telephone number each time a new message is received. Upon reaching the user, the voice mail system indicates that the user has messages and allows them to log into their mailbox to retrieve the messages. The mailbox owner specifies the remote telephone number to be dialed. Refer to the Voice Mail User’s Guide for more information. The remote telephone notification feature is disabled by default. Note A mailbox may only have Digital Pager Notification or Remote Telephone Notification active at the same time. If both features are active at the same time, they will cancel each other out and no notification will be sent. 8VHU¶V 1DPH When configuring a mailbox, the Voice Mail System Manager can record the mailbox owner’s name. This recording may be utilized by both Directory and Play Message Nodes. The mailbox owner can change this recording through user settings when they log into their mailbox [Refer to the Voice Mail User’s Guide]. Section 9.4- Voice Mailboxes page 9-60 IVP Configuration )LUVW 7KUHH /HWWHUV RI WKH 0DLOER[ 2ZQHU¶V /DVW 1DPH When using telephone configuration to configure a mailbox, the Voice Mail System Manager will need to enter the three numeric digits associated with the first three letters of the mailbox owner’s name. This entry is used to identify the user in a Directory Node. Software configuration automatically assigns these digits based on the name entered or imported into the Mail-Box Name field. Refer to “Modifying system level mailbox settings” - section 9.4.9. 0D[LPXP 0HVVDJH $JH This parameter determines the number of days that a message may remain in a mailbox before it is automatically deleted. Note There is also a system-wide value for message age that may be configured through the telephone configuration system parameters option (option ‘3’ under the System Manager Main Menu). The system value serves only as the initial value for mailboxes. Modifications made at the mailbox level override the system value. 3DVVZRUG Each mailbox has a password of up to four digits in length, that must be used by the owner in order to retrieve messages. The default password for every mailbox is no password. The mailbox password may be modified by the mailbox owner through user settings (refer to the User’s Guide). The Voice Mail System Manager can reset the password to the default (e.g., in cases where a user changed the password from the default and then forgot his/her password). &UHDWLQJ D 1HZ 0DLOER[ &RQILJXUDWLRQ To use the VPS Mailbox Editor: 1 Launch Plexus Administrator. Refer to chapter 6, "Software Configuration" for instructions on launching Plexus Administrator. 2 From the Tools menu, select VPS Mail-Box Editor. page 9-61 Voice Mailboxes - Section 9.4 IVP Configuration 3 The Mail-Box Editor dialog window will be displayed with default settings and no listed Mail-Box IDs. ,PSRUWLQJ 0DLOER[ 8VHUV The quickest way to develop mailboxes for all users on a Plexus system is to import the user information from a Plexus configuration file (.zdb). When the import option is utilized, all users on the system are imported into the mailbox configuration and a mailbox is set up with the default parameters for each user. To import mailbox users from a Plexus configuration file: 1 Open the VPS Mail Editor (see above for assistance). 2 From the Import menu, select Mail-Box Users Section 9.4- Voice Mailboxes page 9-62 IVP Configuration 3 Select the desired Plexus configuration file. Plexus configuration files have an extension of .zdb. (GLWLQJ DQ ([LVWLQJ 0DLOER[ &RQILJXUDWLRQ To edit an existing mailbox configuration: 1 Open the VPS Mail Editor (see above for assistance). 2 From the File menu, select Open. 6HOHFW WKH GHVLUHG PDLOER[ FRQILJXUDWLRQ ILOH ILOHV KDYH DQ H[WHQVLRQ RI Plexus Administrator PDLOER[ FRQILJXUDWLRQ [GE Note To modify a mailbox configuration created by the Configuration Wizard, open the file wiz-mail.xdb under the folder created for the system you are modifying. page 9-63 Voice Mailboxes - Section 9.4 IVP Configuration 1DYLJDWLQJ WKH 0DLOER[ &RQILJXUDWLRQ :LQGRZ The 5 buttons at the bottom of the Mail-Box Editor dialog window enable the creation, deletion, and editing of mailbox records. The Edit record button must be selected prior to making any changes to a mailbox. The buttons and their function are as follows: ,QVHUW UHFRUG ,QVHUWV D QHZ 9RLFH ,' 'HOHWH UHFRUG (GLW UHFRUG 3RVW (GLW 'HOHWHV DQ H[LVWLQJ 9RLFH ,' (QDEOHV WKH SDUDPHWHUV RI D 9RLFH ,' WR EH HGLWHG 3RVWV FKDQJHV PDGH WR WKH 9RLFH ,' SDUDPHWHUV &DQFHO (GLW &DQFHOV FKDQJHV PDGH WR WKH 9RLFH ,' SDUDPHWHUV &UHDWH D QHZ PDLOER[ To create a mailbox, proceed as follows. 1 Place the cursor in the Mail-Box ID list. 2 Click on . 3 Enter a mailbox ID (i.e., mailbox number). 4 The ‘}’ in the Mail-Box ID list will change to a ‘*’ to indicate that a new ID may be inserted. 5 Click on Section 9.4- Voice Mailboxes . page 9-64 IVP Configuration 0RGLI\LQJ V\VWHP OHYHO PDLOER[ VHWWLQJV To configure the parameters of a mailbox, proceed as follows: 1 Click on . 2 Make the desired changes to the various default parameters. Each parameter is listed in the table below. 3 Click on . Note To alleviate the repetitive tasks associated with configuring multiple mailboxes, right-click on a setting and select Replicate All or Replicate Selected [Replicate Selected is only available if mailboxes have been selected]. The Replicate options automatically assign a setting to all or selected mailboxes. page 9-65 Voice Mailboxes - Section 9.4 IVP Configuration Noteand may be used to select multiple mailboxes. Click on the first mailbox so that it becomes highlighted. Hold down and select additional mailboxes. Hold down and use <Ç> and <È> to select a consecutive list of mailboxes. 7DEOH 0RGLI\LQJ V\VWHP OHYHO PDLOER[ VHWWLQJV 0DLO%R[ 1DPH Mailbox owner’s name. Note: If the mailbox users are imported [See Import Mailbox Users], the information from the Name field on the General tab under User will automatically be entered here. NOTE: Numbers corresponding to the first 3 letters in this field will be used to identify this mailbox in a Directory Node. e.g., ABC=2, DEF=3, etc. Alphanumeric Up to 20 characters $VVRFLDWH 0DLO%R[ ZLWK 8VHU Associates this mailbox with a user or user group (i.e., extension) on the Plexus system. Note: In order to associate a mailbox with a user or user group, the Mailbox ID (i.e., mailbox number) and the User or User Group ID must be the same value. Yes*/No 0DLO%R[ 7\SH Determines the mailbox type for the mailbox. Each mailbox type performs different functions. Note: Dispatch and Broadcast are the two different types of Group Delivery mailbox. 7UDQVIHU 2SWLRQ Ordinary* Dispatch Broadcast Simple Accepts or modifies the transfer method defined by the Voice Mail System Manager in the auto-attendant tree (e.g., Dial Nodes). Dial Node Specified: Accept the transfer method defined in the Dial Node. Blind Transfer: Always utilize blind transfers when transferring calls to the user. Supervised (Caller Name): Instructs the system to always ask for and record the caller’s name. The caller’s name will then be played for the user and the user will have the option to accept the call, send the call to his/her mailbox, or place the call on hold. Section 9.4- Voice Mailboxes Dial Node Specified* Blind Transfer Supervised (Caller Name) page 9-66 IVP Configuration 7DEOH 0RGLI\LQJ V\VWHP OHYHO PDLOER[ VHWWLQJV %XV\ &RYHU 2SWLRQ Determines how a call is handled when the user or user group is busy. Direct to Mail-Box: Immediately forces callers into the mailbox owner’s mailbox when the user or user group is busy. VPS Managed: Allows custom messages to be played to a caller while the call is on hold. XOS Managed: Gives control of the held call to the Plexus system and follows the established call coverage options [Refer to the Coverage tab under User and User Group]. Direct to Mail-Box VPS Managed XOS Managed* *URXSV Up to ten groups (0-9) may be set up for purposes of Group Delivery if this mailbox is a Dispatch mailbox. /LVW The members of a Group Delivery group may be defined by entering the Mailbox IDs here. Scroll to the desired group number (See Groups above) by clicking on 5and 6. Enter the Mailbox ID (i.e., mailbox number) in the List box. Press . Note: Repeat steps 2 and 3 to add additional Mailbox IDs. 'LVSDWFK In the case of Dispatch Group Delivery mailboxes, there is a time delay between delivery to each defined group. Group 0 is sent the message immediately. The remaining groups are sent the message according to a defined schedule. Scroll to group 1 by clicking on 5and 6. Enter the desired time delay (in seconds). Note: Scroll to each subsequent group and repeat steps 1 and 2. No delay time is necessary for group 0. E.g., If group 1 is set up for a 10-second time delay and group 2 is set up for a 20-second time delay, group 1 will get dispatch messages 10 seconds after group 0 and group 2 will get dispatch messages 30 seconds after group 0. Note: Placing a user in more than one dispatch group will cause the user to receive multiple notifications of a new message and receive inaccurate notification of the number of new messages. Once a dispatch group has received notification of a new message, the members of the group will retain the message notification even if additional dispatch groups are notified. 5HFRUG3OD\ page 9-67 Voice Mailboxes - Section 9.4 IVP Configuration 7DEOH 0RGLI\LQJ V\VWHP OHYHO PDLOER[ VHWWLQJV The mailbox owner’s name and the two available greetings are recorded by clicking on the corresponding buttons [See Recording Mailbox Greetings]. Note: The mailbox owner may change such default recordings. However, mailbox owner changes will be overwritten with subsequent mailbox configuration uploads [See Formatting a Mailbox Configuration File]. (QDEOH 1RWLILFDWLRQ E\ 7HOHSKRQH &DOO Enables the mailbox to notify a user at a remote telephone number each time a new message is received. Enable/Disable* (QDEOH 1RWLILFDWLRQ E\ 3DJHU &DOO Enables the mailbox to notify a digital pager each time a new message is received. Enable/Disable* (QDEOH 0HVVDJH 6XPPDU\ Enables the mailbox to play a summary of all the new messages left in all the existing mailboxes on the system. (QDEOH 0HVVDJH 6WRUDJH Enable/Disable* Enables callers to leave messages in the mailbox. Enable*/Disable 3ULYDWH 6WDWXV Designates the mailbox as a private mailbox for purposes of directory nodes. Select/Deselect* 'DWH7LPH 6WDPS Instructs the mailbox to play the date and time stamp when playing messages. Note: The date and time stamp indicates the date and time that a message was received. Select/Deselect* 'HOHWH 0HVVDJHV ,Q Designates the number of days a message may be saved in the mailbox before it is deleted. Note: 0 days = never # days 0* = May be modified by the mailbox owner. * =default settings Section 9.4- Voice Mailboxes page 9-68 IVP Configuration If a directory node is going to be created with a custom message asking for the first three letters of the persons first name, the names in the Mail-box Name field can be reversed by All mailboxes will have the names reversed. 0RGLI\LQJ XVHU OHYHO PDLOER[ VHWWLQJV Several setting can only be modified from the user level or can be overridden by the user. These setting are accessed by logging into a mailbox and pressing 3 to "to make changes to your mailbox settings". To make changes to user level mailbox settings: 1 Press MSG key 2 Enter * + Mailbox ID to make changes to 3 Enter the mailbox password (if applicable, default is no password) 4 Press 3 5 Press 8 the number of times indicated below to access each menu item listed. 7DEOH 0RGLI\LQJ XVHU OHYHO PDLOER[ VHWWLQJV Press ’8" X times to skip to this option 0 Option Language Selection page 9-69 Parameters English Spanish Korean French Portuguese Voice Mailboxes - Section 9.4 IVP Configuration 7DEOH 0RGLI\LQJ XVHU OHYHO PDLOER[ VHWWLQJV Press ’8" X times to skip to this option Option Parameters 1 Change Password Enter new password or Press the * key for no password 2 Select Greeting to use Greeting #1 (default) Greeting #2 3 Record Greeting #1 Record greeting and press # when finished 4 Record Greeting #2 Record greeting and press # when finished 5 Record your name Record your name and press # when finished (this is the recording played by a directory in the Auto Attendant) 6 Date And Time Stamp On/Off On Off (default) 7 Set whether callers can leave a message 1 Allow messages to be left (default) 2 Disallow messages to be left 8 Modify Distribution Group Settings Select group number to modify: 1 Add user to group 2 Hear list of users in group 3 Remove all users from group 9 Select Transfer Type 1 Defined by Auto Attendant (default) 2 Blind Transfer 3 Screen Caller 10 Set Busy Options, Intercept MSG 1 Sends caller directly to mailbox 2 Play custom message 3 Play default intercept message (default) 11 Set options for remote Call Forwarding 1 Immediate 2 If no answer 3 Disabled (default) 12 Select the phone number for Remote Call Forwarding Select a phone number to be used. Enter a Number from 1 - 4. This number will be from the Remote Call Forwarding and Remote Call Notification phone number list. 1 (default) 13 Set Options for Remote Call Notification 1 Notify phone of new messages 2 Disable (default) 14 Select the Phone Number for Remote Call Notification Select a phone number to be used. Enter a Number from 1 - 4. This number will be from the Remote Call Forwarding and Remote Call Notification phone number list. 1 (default) 15 Set Options for Digital Pager Notification 1 Notify page of new messages 2 Disable (default) 16 Enter the Remote Call Forwarding and Remote Call Notification Phone Number Remote Call Forwarding and Remote Call Notification List 1 - 4 Four separate telephone numbers may be entered to be used with Remote Call Forwarding and Remote Call Notification. Only one number may be used at a time. 17 Enter Digital Pager Phone Number To Send a 2 Second Pause Press *1 To Send a * Press ** To Send a number Press * followed by the number 18 Specify the number of times the system will attempt to call a Digital Pager or Remote Call Notification Phone Number 1 - 9 attempts or select 0 for infinite number of attempts 5 attempts (default) 19 Specify the number of minutes between retry attempts for Digital Pager or Remote Call Notification 1 - 99 minutes 15 minutes (default) Section 9.4- Voice Mailboxes page 9-70 IVP Configuration 5HFRUGLQJ PDLOER[ JUHHWLQJV Prerecorded .wav files may be incorporated into the mailbox parameters or recordings may be made using the Plexus Administrator audio utility. In order to use the integrated audio utility the PC must have the following components properly configured for use within Windows: • sound card • speakers • microphone To make a recording using the integrated audio utility, proceed as follows: 1 Click on one of the following buttons on the Mail-Box Editor dialog window to launch the audio utility: • • • 5HFRUG 7KH DXGLR XWLOLW\ ZLOO ODXQFK DV VHHQ EHORZ 3OD\ 6WRS 3DXVH 2 Click on the Record button. 3 Speak into the microphone. 4 Click again on Record (or click on Stop) when complete. 5 The sound recording will be automatically saved and indexed as part of the mailbox configuration file. page 9-71 Voice Mailboxes - Section 9.4 IVP Configuration Note The integrated audio utility produces PCM 8KHz 16 Bit Mono .wav files. Prerecorded .wav files must be converted to the above format in order to be utilized in the voice mail system. To incorporate a previously recorded .wav file, proceed as follows: 1 Click on in the Audio dialog window. 2 Select the desired .wav file. 3 Click on OK. 6DYLQJ PDLOER[HV To save a mailbox configuration developed using the Plexus Administrator VPS Mail Editor, select Save As from the File menu and name the file. Note Plexus Administrator mailbox configuration files have an extension of .xdb. E.g., The Configuration Wizard creates the mailbox configuration file wizmail.xdb The mailbox configuration file need only be given a name the first time it is saved. Subsequent saves may be accomplished simply by selecting Save under the File menu. )RUPDWWLQJ PDLOER[HV Before a completed mailbox configuration can be uploaded to the Plexus system, the mailbox configuration must be converted to .vps file format. This is accomplished via the Format menu option. The Format menu option may be used to format either an entire mailbox configuration or selected mailboxes only. This feature enables quick and easy mailbox additions and modifications. To format either an entire mailbox configuration or selected mailboxes, proceed as follows: 1 Save the mailbox configuration or open an existing mailbox configuration file. 2 If only selected mailboxes will be formatted, select the desired mailboxes by clicking once on the corresponding Mail-Box ID. Section 9.4- Voice Mailboxes page 9-72 IVP Configuration 3 The selected mailboxes will become highlighted. Note Formatting a single mailbox or selected mailboxes will only affect those formatted mailboxes. Other mailboxes already uploaded to the Plexus system will not be affected. Note and may be used to select multiple mailboxes. Click on the first mailbox so that it becomes highlighted. Hold down and select additional mailboxes. Hold down and use <Ç> and <È> to select a consecutive list of mailboxes. 4 From the File menu, select Format. 5 The following pull-down menu will be displayed. 6 Point to All Items or Selected Item(s) Only and click once. 7 Enter a name for the new .vps file. 8 Click on OK. Note The Node Editor and the Mail-Box editor both format files using .vps file format. If you format your auto attendant structure and your mailbox structure with the same name, one file will overwrite the other. Be sure to give unique names to each .vps file. 8SORDGLQJ 1 Launch the Plexus Administrator Windows application. 2 Open the system’s configuration file (.zdb file) 3 From the Link menu, select Open. page 9-73 Voice Mailboxes - Section 9.4 IVP Configuration 4 The link indicator at the bottom of the screen should indicate Link: Opened and the LED image should appear green. (See Software Configuration - "Setting up a link" for more information). 5 Right click on the IVP card. 6 From the pop-up menu, select “Upgrade VPS”. 7 Locate the voice mailbox .vps file. 8 Click on OK. 9 ,W PD\ WDNH VHYHUDO PLQXWHV IRU WKH XSORDG WR FRPSOHWH $ VWDWXV LQGLFDWRU DW WKH ERWWRP RI WKH VFUHHQ ZLOO GLVSOD\ WKH SURJUHVV RI WKH XSORDG :KHQ FRPSOHWHG D ZLQGRZ ZLOO SRSXS ZLWK 936 8SJUDGH &RPSOHWH Section 9.4- Voice Mailboxes Click on OK. page 9-74 IVP Configuration 6\VWHP3DUDPHWHUV 'HVFULSWLRQ System Parameters are IVP settings that affect the system. They include the Voice Mail System Manager password, the Silence Detect Threshold among others. These two settings can be set by the VPS Attribute Editor. The others must be modified through the Voice Mail System Manager (see “Change system parameters” - section 9.6.7). 0RGLI\LQJ WKH V\VWHP SDUDPHWHUV ZLWK WKH 936 $WWULEXWH (GLWRU To use the VPS Attribute Editor: 1 Launch Plexus Administrator. Refer to the Software Configuration section of the Plexus Product Manual for instructions on launching Plexus Administrator. 2 From the Tools menu, select VPS Attribute Editor. 3 The Attribute Editor dialog window will be displayed with default settings. 4 After modifying the settings, press Format. A file named system.vps will be automatically created in the Plexus\saved\ folder. page 9-75 System Parameters - Section 9.5 IVP Configuration 6\VWHP 0DQDJHU 3DVVZRUGV Modifying the system manager password will only change the password to mailbox 001. Note Only the Voice Mail System Manager logged into Voice Mail System Manager Mailbox #001 can change the passwords for all five of the System Manager Mailboxes. The default password for all System Manager Mailboxes is 0000. Be sure to keep a record of any changes made to the System Manager Mailbox passwords. Without the proper password, access to the mailboxes is prohibited. 6LOHQFH 7KUHVKROG While recording a message, the voice mail system will detect when the caller has been silent for a certain period of time. This parameter sets the voice level which is presumed to be silence. A lower number means that the incoming caller must be quieter for silence to be detected. A higher number may be used when there is a greater amount of background noise on the incoming lines and silence is never detected. This parameter will accept values between 1 to 999. The default value is 84. 8SORDGLQJ 6\VWHP 3DUDPHWHU FKDQJHV 1 Launch the Plexus Administrator Windows application. 2 Open the system’s configuration file (.zdb file) 3 From the Link menu, select Open. 4 The link indicator at the bottom of the screen should indicate Link: Opened and the LED image should appear green. (See Software Configuration - "Setting up a link" for more information). 5 Right click on the IVP card. 6 From the pop-up menu, select “Upgrade VPS”. Section 9.5- System Parameters page 9-76 IVP Configuration 7 Locate the system.vps file. It will be in the saved folder in the folder which the Plexus Administrator was installed in. 8 Click on OK. $ VWDWXV LQGLFDWRU DW WKH ERWWRP RI WKH VFUHHQ ZLOO GLVSOD\ WKH SURJUHVV RI WKH XSORDG :KHQ FRPSOHWHG D ZLQGRZ ZLOO SRSXS ZLWK page 9-77 936 8SJUDGH &RPSOHWH Click on OK. System Parameters - Section 9.5 IVP Configuration Section 9.5- System Parameters page 9-78 IVP Configuration 9RLFH0DLO6\VWHP0DQDJHU 'HVFULSWLRQ ,W LV OLNHO\ WKDW D GHDOHU ZLOO LQLWLDOO\ FRQILJXUH HDFK Plexus YRLFH PDLO V\VWHP FXVWRPHU SHUVRQQHO FDQ KDQGOH PXFK RI WKH GD\WRGD\ PDLQWHQDQFH LVVXHV +RZHYHU WUDLQHG 6XFK LQGLYLGXDOV VHU YH DV 9RLFH 0DLO 6\VWHP 0DQDJHUV DQG SHUIRU P VHYHUDO WDVNV LQFOXGLQJ “Make changes to the auto attendant system” - section 9.6.5 “Make changes to the voice mailboxes” - section 9.6.6 “Change system parameters” - section 9.6.7 “Hear the amount of space left on the hard drive” - section 9.6.8 “Hear the version numbers of the voice mail system” - section 9.6.9 $XWKRUL]DWLRQ OHYHOV Before an individual can configure any part of the voice mail system via a DTMF-capable telephone, they must log in to one of the System Manager Mailboxes. There are five System Manager Mailboxes, each with its own unique password and privileges. The different mailboxes allow the Voice Mail System Manager to give restricted administrative privileges to other personnel. The System Manager Mailboxes and the associated privileges are as follows: 0DLOER[ $GPLQLVWUDWLYH 3ULYLOHJHV &RQILJXUDWLRQ RI DXWRDWWHQGDQW QRGHV LQFOXGLQJ WKH DGGLWLRQ GHOHWLRQ DQG PRGLILFDWLRQ RI QRGHV $OO WKH SULYLOHJHV RI SOXV DGG DQG PRGLI\ PDLOER[HV $OO WKH SULYLOHJHV RI SOXV GHOHWH PDLOER[HV $OO WKH SULYLOHJHV RI SOXV PRGLI\ XVHUVLGH PDLOER[ SDUDPH WHUV ZLWKRXW UHTXLULQJ HQWU\ RI D SDVVZRUG OLVWHQ WR PHVVDJHV OHIW LQ DQ\ PDLOER[ DQG KHDU WKH VXPPDU\ RI QHZ PHVVDJHV DW DOO PDLOER[HV $OO WKH SULYLOHJHV RI SOXV FKDQJH SDVVZRUGV IRU DOO V\VWHP PDQDJHU PDLOER[HV GHOHWH DOO DXWRDWWHQGDQW QRGHV GHOHWH DOO PDLOER[HV DQG UHUHFRUG V\VWHP PHVVDJHV page 9-79 Voice Mail System Manager - Section 9.6 IVP Configuration Note The default password for all System Manager Mailboxes is 0000. If trained customer personnel will be given access to these mailboxes, it is strongly suggested that the personnel receive only the mailbox # access needed to complete the required tasks and that all System manager mailboxes receive new passwords. See “System Parameters” - section 9.5. $FFHVVLQJ WKH V\VWHP Access to the Voice Mail System Manager can be done locally (on a phone attached to the system) or remotely (calling into the system from an external location). $FFHVVLQJ WKH 9RLFH 0DLO 6\VWHP 0DQDJHU ORFDOO\ A. Accessing From a Plexus Key Telephone To access the voicemail system from a Plexus Key Telephone, proceed as follows. 1 From a Key Telephone, press MSG. 2 The voice mail system will prompt you to log into a mailbox or enter your mailbox password. 3 Press ‘*’ followed by the appropriate mailbox (001-005). 4 When prompted for a password, enter the appropriate password. 5 After completing these steps, the extension (i.e., user) is logged into a System Manager Mailbox. B. Accessing From an Ordinary Telephone Alternately, you may access the voicemail system from an ordinary telephone. 1 At system dial tone, enter . 2 The voice mail system will prompt you to log into a mailbox or enter your mailbox password. 3 Press ‘*’ followed by the appropriate mailbox (001-005). 4 When prompted for a password, enter the appropriate password. 5 After completing these steps, the extension (i.e., user) is logged into a System Manager Mailbox. Section 9.6- Voice Mail System Manager page 9-80 IVP Configuration $FFHVVLQJ WKH 9RLFH 0DLO 6\VWHP 0DQDJHU UHPRWHO\ 1 Dial into the system as a regular caller. 2 If a user answers, request to be connected to an Auto Attendant or to be transferred into somebody’s mailbox. 3 When the Auto Attendant answers or you receive a mailbox greeting, press ‘*’ followed by the appropriate mailbox (001-005). 4 When prompted for a password, enter the appropriate password. 5 After completing these steps the caller is logged into a System Manager Mailbox. page 9-81 Voice Mail System Manager - Section 9.6 IVP Configuration 6\VWHP 0DQDJHU 0DLQ 0HQX Once you have logged into a System Manager Mailbox, you will receive the System Manager Main Menu. Complete access to this menu and sub menus is only available when logged into System Manager Mailbox #001. If you try to access a menu choice not available in your mailbox privileges, a message will be played advising that this access is not permitted. ´0DNH FKDQJHV WR WKH DXWR DWWHQGDQW V\VWHPµ VHFWLRQ ´0DNH FKDQJHV WR WKH YRLFH PDLOER[HVµ VHFWLRQ ´&KDQJH V\VWHP SDUDPHWHUVµ VHFWLRQ ´+HDU WKH DPRXQW RI VSDFH OHIW RQ WKH KDUG GULYHµ VHFWLRQ ´+HDU WKH YHUVLRQ QXPEHUV RI WKH YRLFH PDLO V\VWHPµ VHFWLRQ 7R KHDU WKLV PHQX DJDLQ 7R HQWHU DQRWKHU PDLOER[ Section 9.6- Voice Mail System Manager page 9-82 IVP Configuration 0DNH FKDQJHV WR WKH DXWR DWWHQGDQW V\VWHP Upon reaching the System Manager Main Menu, select ’1’ to hear the Auto Attendant Main Menu $XWR$WWHQGDQW 0DLQ 0HQX 7R FUHDWH D QRGH 7R OLVWHQ WR D GHVFULSWLRQ RI DQ H[LVWLQJ QRGH 7R GHOHWH D QRGH 7R GHOHWH DOO QRGHV 7R PDNH D FRS\ RI DQ H[LVWLQJ QRGH 7R VHW WKH QRGH VWDUWLQJ SRLQWV 7R OLVWHQ WR LQIRUPDWLRQ DERXW KRZ WR SURJUDP WKH DXWR DWWHQGDQW V\VWHP 7R HQWHU WKH DXWR DWWHQGDQW V\VWHP DV DQ LQFRPLQJ FDOOHU 7R UHFRUG D QRGH PHVVDJH KLGGHQ RSWLRQ 7R HQWHU DQRWKHU PDLOER[ page 9-83 7R JR EDFN WR WKH SUHYLRXV PHQX Voice Mail System Manager - Section 9.6 IVP Configuration &UHDWH D 1RGH This feature is accessible to All System Manager Mailboxes. To create a node, proceed as follows: 1 Select ‘1’ from the Auto-Attendant Main Menu. 2 Enter a node number. If the node number is less than eight digits, press the ‘#’key to end the entry. 3 Press the digit corresponding to the desired type of node. 7R FUHDWH D 0HQX 1RGH 7R FUHDWH D 'LDO 1RGH 7R FUHDWH D 3OD\ 0HVVDJH 1RGH 7R FUHDWH D *HW ([WHQVLRQ 1RGH 7R FUHDWH D 0DLOER[$FFHVV 1RGH 7R FUHDWH DQ ,QWHUURJDWH 1RGH 7R FUHDWH D 'LUHFWRU\ 1RGH Note For information on setting up the parameters for each node type created, see “Node Templates” - section 9.6.5.10 Section 9.6- Voice Mail System Manager page 9-84 IVP Configuration /LVWHQ WR D 'HVFULSWLRQ RI DQ ([LVWLQJ 1RGH This feature is accessible from all System Manager Mailboxes. To hear a description of any existing node, proceed as follows: 1 Select ‘2’ from the Auto-Attendant Main Menu. 2 Enter a node number. If the node number is less than eight digits, press the ‘#’ key to end the entry. 3 To hear a listing of all nodes press ‘*’. 4 While reviewing the list of all nodes, press ‘1’ to skip to the next node in the list. 5 To hear a listing of all nodes beginning at a certain starting point, enter the two digit starting point followed by ‘*’. 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW 6 To exit this menu, press ‘#’. 'HOHWH D 1RGH This feature is accessible from all System Manager Mailboxes. To delete a node, proceed as follows: 1 Select ‘3’ from the Auto-Attendant Main Menu. 2 Enter a node number. If the node number is less than eight digits, press the ‘#’ key to end the entry. 3 To confirm deletion of this node, press ‘1’. To return to the Auto-Attendant Main Menu, press any other key. Delete All Nodes This feature is accessible from System Manager Mailbox 001. To delete all nodes, proceed as follows: page 9-85 Voice Mail System Manager - Section 9.6 IVP Configuration 1 Select ‘4’ from the Auto-Attendant Main Menu. 2 The voice mail system will announce “This will cause all nodes in the autoattendant system to be deleted.” 3 If you want to proceed with this operation, press ‘1’. To return to the main menu, press any other key. 0DNH D &RS\ RI DQ ([LVWLQJ 1RGH This feature is accessible from all System Manager Mailboxes. To make a copy of an existing node, proceed as follows: 1 Select ‘5’ from the Auto-Attendant Main Menu. 2 Enter the node number of the existing node which you would like to copy. 3 If the node number is less than eight digits, press the ‘#’ key to end the entry. Or, to return to the main menu, press the ‘*’ key. 4 Enter the node number of the node you want to create. 5 If the node number is less than eight digits, press the ‘#’ key to end the entry. Or, to return to the main menu, press the ‘*’ key. 6HW WKH 1RGH 6WDUWLQJ 3RLQWV 5RXWH 3RLQW 6WDUWLQJ 3RLQW This feature is accessible from all System Manager Mailboxes. To set the node starting points (i.e., Voice Mail Starting Point), proceed as follows. To exit at any time, press the ‘#’ key. 1 Select ‘6’ from the Auto-Attendant Main Menu. 2 Enter the PBX designated starting point (i.e., Route Point) for which you wish to set the Voice Mail Starting Point. 5RXWH 3RLQW Section 9.6- Voice Mail System Manager page 9-86 IVP Configuration 3 The voice mail system will announce “The current setting for PBX starting point ___ (i.e., Route point) is ___ (i.e., Voice Mail Starting Point). This means that an incoming call with this PBX starting point will start at node ___.” 4 Enter the new Voice Mail Starting Point to be used with this PBX starting point (route point). Or, to cancel this command, press the ‘#’ key. 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW /LVWHQ WR ,QIRUPDWLRQ $ERXW KRZ WR 3URJUDP WKH $XWR $WWHQGDQW 6\VWHP This feature is accessible from all System Manager Mailboxes. To access this feature, proceed as follows: 1 Select ‘7’ from the Auto-Attendant Main Menu. 2 Listen to prompts for general information about programming the auto attendant system. (QWHU WKH $XWR$WWHQGDQW DV DQ ,QFRPLQJ &DOOHU This feature is accessible from all System Manager Mailboxes. To enter the auto-attendant system as an incoming caller, proceed as follows: 1 Select ‘8’ from the Auto-Attendant Main Menu. 2 The voice mail system will announce “This option allows you to listen to a programmed auto-attendant sequence before it is enabled for public use.” 3 Enter the two digit starting node. page 9-87 Voice Mail System Manager - Section 9.6 IVP Configuration 4 Once the two digit starting node is entered, the auto-attendant system is launched as it would be for an incoming caller. All keys apply as they would for the defined nodes. Or, to return to the Auto-Attendant Main Menu, press the ‘#’ key. 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW 7R UHFRUG D QRGH PHVVDJH KLGGHQ RSWLRQ This feature is accessible from all System Manager Mailboxes. To access this feature, proceed as follows: 1 Select ‘9’ from the Auto-Attendant Main Menu. 2 Enter the node number for which you wish to make a recording. Only Menu Nodes, Play Message Nodes, Directory Nodes (with custom message), and Interrogate Nodes have message recordings. If the node number is less than eight digits, press the ‘#’ key to end the entry. 3 Record the message. Speak clearly in a normal to soft voice. A loud recording or a recording with shrill, high notes can interfere with the Plexus system’s DTMF recognition. 4 Press ‘#’ when finished recording. 5 To rerecord the message, repeat these steps. Section 9.6- Voice Mail System Manager page 9-88 IVP Configuration 1RGH 7HPSODWHV A. Menu Node Template This section provides a template for creating and configuring the Menu Node from a Plexus key telephone. Each of the steps is described more fully below. 1 Enter the Node Number. 2 Select the action to be taken when the incoming caller presses the ‘*’ key.* 3 Define the action to be taken when the incoming caller presses the ‘#’ key. 4 Record your message after the following tone. Press the ‘#’ key when finished recording. 1RGH 1XPEHU The voice mail system will route a call from a Menu Node to a subsequent node based on the digit entered by the caller. For example, the node number for a Menu Node with a Route Point of ‘2’ and a Voice Mail Starting Point of ‘0’ is ‘20’. 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW ,I WKH FDOOHU SUHVVHV ¶· DIWHU OLVWHQLQJ WR WKH PHQX JUHHWLQJ WKH FDOO ZLOO EH URXWHG WR QRGH ¶· ,I QRGH ¶· H[LVWV WKH YRLFH PDLO V\VWHP ZLOO SHU IRU P WKH IXQFWLRQ DVVRFLDWHG ZLWK WKLV QRGH 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW 'LJLW (QWHUHG E\ &DOOHU Note If node ‘205’ does not exist a short error message (i.e., “The digit you dialed is not a valid choice”) is played, and the Menu Node is restarted. page 9-89 Voice Mail System Manager - Section 9.6 IVP Configuration 6HOHFW $FWLRQ IRU .H\ For the Menu Node, you can select the action to be taken when the incoming caller presses the ‘*’ key. Note Options 4, 5, and 6 are only available if the voicemail has been equipped with the Multiple Languages feature. 7R DOORZ WKH LQFRPLQJ FDOOHU WR SUHVV WKH ¶*·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ou can define the action to be taken when the incoming caller presses the ‘#’ key. 7R DOORZ WKH LQFRPLQJ FDOOHU WR SUHVV WKH ¶· NH\ IROORZHG E\ DQ H[WHQVLRQ QXP EHU WR OHDYH D PHVVDJH IRU WKDW H[WHQVLRQ Section 9.6- Voice Mail System Manager page 9-90 IVP Configuration 7R WDNH QR DFWLRQ DQG UHSHDW WKH PHQX PHVVDJH 7R UHVWDUW WKH DXWRDWWHQGDQW DW WKH LQLWLDO QRGH 5HFRUG 0HVVDJH Record your message after the following tone. Press the ‘#’ key when finished recording. After recording your message, press one of the following keys: 7R FRQILUP WKH UHFRUGLQJ 7R OLVWHQ WR WKH UHFRUGLQJ $Q\ .H\ 7R UHUHFRUG WKH PHVVDJH 3UHVV DQ\ RWKHU NH\ WR UHWXUQ WR WKH PDLQ PHQX B. Dial Node Template This section provides a template for creating and configuring the Dial Node from a Plexus key telephone. Each of the steps is described more fully below. 1 Enter the Node Number. 2 For the Dial Node, you can specify the extension number or the PBX group number to which you want the call to be transferred. 3 Define the transfer type. 4 If transfer type 4 is selected, enter the node number that will be accessed after this node. If the node number is less than eight digits, press the ‘#’ key after entry. page 9-91 Voice Mail System Manager - Section 9.6 IVP Configuration 1RGH 1XPEHU When a Dial Node attempts a supervised transfer to an unavailable user, or attempts a blind transfer with voicemail as the coverage, the voice mail system will route the call to a subsequent node based on the unavailable state (no answer, busy, DND) of the user. ([DPSOH ,I 'LDO 1RGH ¶· UHFHLYHV QR DQVZHU ZKHQ DWWHPSWLQJ WR WUDQVIHU D FDOO WR D XVHU WKH YRLFH PDLO V\VWHP ZLOO WU \ WR DFFHVV QRGH ¶· $Q DWWHPSW WR WUDQVIHU D FDOO WR D EXV\ XVHU ZLOO FDXVH WKH YRLFH PDLO V\VWHP WR DSSHQG D ¶· GLJLW WR WKH 'LDO 1RGH DQG WU \ WR DFFHVV QRGH ¶· )LQDOO\ DQ DWWHPSW WR WUDQVIHU D FDOO WR D XVHU LQ '1' FDXVHV WKH YRLFH PDLO V\VWHP WR DSSHQG D ¶· GLJLW WR WKH 'LDO 1RGH DQG WU \ WR DFFHVV QRGH 1R $QVZHU %XV\ '1' ¶ 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW 6SHFLI\ ([WHQVLRQ 1XPEHU RI 3%; *URXS For the Dial Node, you can specify the extension number or the PBX group number to which you want the call to be transferred. 8VHU ,' RU 8VHU *URXS ,' ,I \RX ZDQW WR XVH DQ H[WHQVLRQ QXPEHU ZKLFK ZLOO EH HQWHUHG E\ WKH LQFRPLQJ FDOOHU DV SDUW RI D SUHYLRXV *HW ([WHQVLRQ RU 'LUHFWRU\ 1RGH Section 9.6- Voice Mail System Manager page 9-92 IVP Configuration 7UDQVIHU 7\SH 7R GLDO WKH H[WHQVLRQ LQ WKH EOLQG WUDQVIHU PRGH 7R DVN WKH LQFRPLQJ FDOOHU WKHLU QDPH DQG DQQRXQFH WKLV WR WKH FDOOHG H[WHQVLRQ LH XVHU 7R HQG WKLV QRGH DQG VWDUW WKH QH[W QRGH ZKHQ WKH FDOOHG H[WHQVLRQ LH XVHU DQVZHUV )RU IXWXUH UHOHDVH C. Play Message Node Template This section provides a template for creating and configuring the Play Message Node from a Plexus key telephone. Each of the steps is described more fully below. 1 Enter the Node Number. 2 Enter the node number that will be accessed after this node. If the node number is less than eight digits, press the ‘#’ key to end the entry. 3 Set the Play Message Node parameters. 4 Record your message. 5 Enter the number of seconds for this operation. 6 Complete the message recording. 1RGH 1XPEHU Enter the Node Number page 9-93 Voice Mail System Manager - Section 9.6 IVP Configuration (QWHU 6XEVHTXHQW 1RGH 1XPEHU Enter the node number that will be accessed after this node. If the node number is less than eight digits, press the ‘#’ key to end the entry. 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW ,I \RX ZDQW WKH DXWRDWWHQGDQW V\VWHP WR HQG WKH FDOO DIWHU DFFHVVLQJ WKLV 3OD\ 0HVVDJH 1RGH ,I \RX ZDQW WKH DXWRDWWHQGDQW V\VWHP WR VWDUW IURP LWV LQLWLDO QRGH DIWHU DFFHVVLQJ WKLV 3OD\ 0HVVDJH 1RGH 3OD\ 0HVVDJH 1RGH 3DUDPHWHUV 7R UHFRUG \RXU RZQ PHVVDJH IRU WKLV QRGH 7R FDXVH WKH DXWRDWWHQGDQW WR VD\ WKH GLJLWV RI WKH H[WHQVLRQ HQWHUHG LQ D SUHYL RXV *HW ([WHQVLRQ RU 'LUHFWRU\ 1RGH 7R QRW VD\ DQ\ PHVVDJH DQG DGYDQFH LPPHGLDWHO\ WR WKH QH[W QRGH 7R SOD\ WKH QDPH RI WKH ODVW LQFRPLQJ FDOOHU 7KLV IHDWXUH ZLOO EH IXOO\ LPSOHPHQWHG LQ D IXWXUH UHOHDVH 7R JLYH VLOHQFH IRU D VSHFLILHG DPRXQW RI WLPH Section 9.6- Voice Mail System Manager page 9-94 IVP Configuration 7R SOD\ WKH 0XVLF2Q+ROG IRU D VSHFLILHG DPRXQW RI WLPH 7R FDXVH WKH DXWRDWWHQGDQW WR VD\ WKH QDPH RI WKH PDLOER[ RZQHU RI WKH H[WHQ VLRQ HQWHUHG LQ D SUHYLRXV *HW ([WHQVLRQ RU 'LUHFWRU\ 1RGH 5HFRUG 0HVVDJH 1 If 1 is selected above, record your message after the following tone. 2 If 5 is selected above, enter the number of seconds for this operation. You may enter any number from ‘1’ to ‘999’, followed by the ‘#’ key. To exit, press the ‘*’ key. 3 Press the ‘#’ key when finished recording. 4 After recording your message, press one of the following options, or press any key to go to the main menu. 7R FRQILUP WKH UHFRUGLQJ 7R OLVWHQ WR WKH UHFRUGLQJ 7R UHUHFRUG WKH JUHHWLQJ D. Get Extension Node Template This section provides a template for creating and configuring the Get Extension Node from a Plexus key telephone. Each of the steps is described more fully below. 1 Enter the Node Number. 2 Enter the node number that will be accessed after this node. If the node number is less than eight digits, press the ‘#’ key to end the entry. 3 Get Extension Node parameters. Enter the number of digits which are to be entered by the incoming caller as part of this node. page 9-95 Voice Mail System Manager - Section 9.6 IVP Configuration 1RGH 1XPEHU Enter the node number (QWHU 6XEVHTXHQW 1RGH 1XPEHU Enter the node number that will be accessed after this node. If the node number is less than eight digits, press the ‘#’ key to end the entry. 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW ,I \RX ZDQW WKH DXWRDWWHQGDQW V\VWHP WR HQG WKH FDOO DIWHU DFFHVVLQJ WKLV *HW ([WHQVLRQ 1RGH ,I \RX ZDQW WKH DXWRDWWHQGDQW V\VWHP WR VWDUW IURP LWV LQLWLDO QRGH DIWHU DFFHVVLQJ WKLV *HW ([WHQVLRQ 1RGH *HW ([WHQVLRQ 1RGH 3DUDPHWHUV Enter the number of digits which are to be entered by the incoming caller as part of this node. E. Mailbox Access Node Template This section provides a template for creating and configuring the Mailbox Access Node from a Plexus key telephone. Each of the steps is described more fully below. 1 Enter the Node Number. 2 Enter the node number that will be accessed after this node. If the node number is less than eight digits, press the ‘#’ key to end the entry. Section 9.6- Voice Mail System Manager page 9-96 IVP Configuration 3 For the Mailbox Access Node, enter the mailbox number which is to be accessed by this node. 4 Allow a message to be left, or simply play a greeting. 1RGH 1XPEHU Enter the node number (QWHU 6XEVHTXHQW 1RGH 1XPEHU Enter the node number that will be accessed after this node. If the node number is less than eight digits, press the ‘#’ key to end the entry. 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW ,I \RX ZDQW WKH DXWRDWWHQGDQW V\VWHP WR HQG WKH FDOO DIWHU DFFHVVLQJ WKLV 0DLOER[ $FFHVV 1RGH ,I \RX ZDQW WKH DXWRDWWHQGDQW V\VWHP WR VWDUW IURP LWV LQLWLDO QRGH DIWHU DFFHVVLQJ WKLV 0DLOER[ $FFHVV 1RGH (QWHU 0DLOER[ 1XPEHU For the Mailbox-Access Node, enter the mailbox number which is to be accessed by this node. 0DLOER[ page 9-97 ,I \RX ZDQW WKH DXWRDWWHQGDQW V\VWHP WR XVH WKH PDLOER[ VSHFLILHG E\ WKH LQFRPLQJ FDOOHU LQ D SUHYLRXV *HW ([WHQVLRQ RU 'LUHFWRU\ 1RGH Voice Mail System Manager - Section 9.6 IVP Configuration $OORZ 0HVVDJH RU 3OD\ *UHHWLQJ $Q\ .H\ 7R DOORZ WKH LQFRPLQJ FDOOHU WR OHDYH D PHVVDJH LQ WKH PDLOER[ 7R MXVW SOD\ WKH JUHHWLQJ DQG QRW DOORZ D PHVVDJH WR EH UHFRUGHG E\ WKH LQFRPLQJ FDOOHU F. Interrogate Node Template This section provides a template for creating and configuring the Interrogate Node from a Plexus key telephone. Each of the steps is described more fully below. 1 Enter the Node Number. 2 Enter the mailbox number where the Interrogate Node will leave the message 3 Enter the node number that will be accessed after this node. If the node number is less than eight digits, press the ‘#’ key to end the entry 4 Record Message. 1RGH 1XPEHU Enter the node number. ,QWHUURJDWH 1RGH 3DUDPHWHUV $Q\ .H\ ,I WKLV LV WKH ODVW ,QWHUURJDWH 1RGH LQ WKH VHULHV ,I WKHUH DUH PRUH ,QWHUURJDWH 1RGHV ZKLFK ZLOO EH SUHVHQWHG WR WKH FDOOHU DIWHU WKLV RQH 6HOHFW 0DLOER[ IRU 0HVVDJH If 1 is selected above, enter the mailbox number where the Interrogate Node will leave the message. Section 9.6- Voice Mail System Manager page 9-98 IVP Configuration 0DLOER[ ,I \RX ZDQW WKH V\VWHP WR XVH WKH PDLOER[ HQWHUHG E\ WKH LQFRPLQJ FDOOHU LQ D SUHYLRXV *HW ([WHQVLRQ RU 'LUHFWRU\ 1RGH (QWHU 6XEVHTXHQW 1RGH 1XPEHU Enter the node number that will be accessed after this node. If the node number is less than eight digits, press the ‘#’ key to end the entry. 5RXWH 3RLQW 5RXWH 3RLQW 6WDUWLQJ 3RLQW ,I \RX ZDQW WKH DXWRDWWHQGDQW V\VWHP WR HQG WKH FDOO DIWHU DFFHVVLQJ WKLV >,QWHUURJDWH@ 1RGH ,I \RX ZDQW WKH DXWRDWWHQGDQW V\VWHP WR VWDUW IURP LWV LQLWLDO QRGH DIWHU DFFHVVLQJ WKLV >,QWHUURJDWH@ 1RGH 5HFRUG 0HVVDJH 1 Record your message after the following tone. 2 Press the ‘#’ key when finished recording. 3 When you are finished recording, select from the following options, or press any key to return to the main menu. page 9-99 Voice Mail System Manager - Section 9.6 IVP Configuration 7R FRQILUP WKH UHFRUGLQJ 7R OLVWHQ WR WKH UHFRUGLQJ 7R UHUHFRUG WKH JUHHWLQJ G. Directory Node Template This section provides a template for creating and configuring the Directory Node from a Plexus key telephone. Each of the steps is described more fully below. 1 Enter the Node Number. 2 Set Directory Node parameters. 3 If you do not want to use the default message, record a new prompt for your Directory node. 1RGH 1XPEHU Enter the node number. 'LUHFWRU\ 1RGH 3DUDPHWHUV 7R FDXVH WKH 'LUHFWRU\ 1RGH WR VD\ HDFK PDLOER[·V QDPH DQG QXPEHU 7R FDXVH WKH 'LUHFWRU\ 1RGH WR RQO\ VD\ HDFK PDLOER[·V QDPH 6HOHFW 0HVVDJH 3URPSW IRU ,QFRPLQJ &DOOV The Directory Node will prompt the incoming caller to enter the first three letters of the desired party’s last name and the Directory Node will say only those mailboxes. Section 9.6- Voice Mail System Manager page 9-100 IVP Configuration 7R SURPSW WKH LQFRPLQJ FDOOHU XVLQJ WKH GHIDXOW V\VWHP PHVVDJH 7R SURPSW WKH LQFRPLQJ FDOOHU XVLQJ D PHVVDJH WKDW \RX UHFRUG 5HFRUG 3URPSW IRU ,QFRPLQJ &DOOV 1 If 2 is selected above, record your message after the following tone. 2 Press the ‘#’ key when finished recording. 3 When you are finished recording, select from the following options, or press any other key to return to the main menu. 7R FRQILUP WKH UHFRUGLQJ 7R OLVWHQ WR WKH UHFRUGLQJ page 9-101 7R UHUHFRUG WKH JUHHWLQJ Voice Mail System Manager - Section 9.6 IVP Configuration 0DNH FKDQJHV WR WKH YRLFH PDLOER[HV Upon reaching the System Manager Main Menu, select ‘2’ to hear the System Manager Mailbox Menu. 6\VWHP 0DQDJHU 0DLOER[ 0HQX 7R FUHDWH D QHZ PDLOER[ 7R PRGLI\ DQ H[LVWLQJ PDLOER[ 7R GHOHWH D PDLOER[ 7R GHOHWH DOO PDLOER[HV 7R KHDU D OLVWLQJ RI DOO PDLOER[HV &UHDWH D 1HZ 0DLOER[ This feature may be performed by System Managers. To create a new mailbox, proceed as follows: 1 Select ‘1’ from the System Manager Mailbox Menu. 2 To create a single mailbox, enter the mailbox number. This number may be 2-4 digits depending on the configuration. 3 To create a range of mailboxes, press ‘#’. 4 To return to the main menu, press ‘*’. 5 If ‘#’ was selected above, enter the starting mailbox number. Or, to return to the main menu, press ‘#’. 6 Enter the ending mailbox number. Section 9.6- Voice Mail System Manager page 9-102 IVP Configuration 7 If there are mailboxes which already exist in this range, they will not be modified. Note For information on setting up the parameters for each mailbox created, see “Mailbox Templates” - section 9.6.6.7. If a range is created, each mailbox must be configured by selecting option ‘2’, modify an existing mailbox, under the System Manager Mailbox Menu. 0RGLI\ DQ ([LVWLQJ 0DLOER[ This feature may be accessed by System Managers. To modify an existing mailbox, proceed as follows: 1 Select ‘2’ from the System Manager Mailbox Menu. 2 Enter the mailbox number. 3 At this point the voice mail system will proceed with the configuration of the mailbox [Refer to the “Mailbox Templates” - section 9.6.6.7]. 'HOHWH D 0DLOER[ This feature may be accessed by System Managers. To delete a mailbox, proceed as follows: 1 Select ‘3’ from the System Manager Mailbox Menu. 2 Enter the mailbox number. 3 To delete this mailbox, press ‘1’. Or, to retain this mailbox, press any other key. 'HOHWH $OO 0DLOER[HV This feature may be accessed by System Managers. To delete all mailboxes, proceed as follows: 1 Select ‘4’ from the System Manager Mailbox Menu. 2 The voice mail system will announce “This will cause all mailboxes to be deleted and all mailbox messages will be lost.” page 9-103 Voice Mail System Manager - Section 9.6 IVP Configuration 3 If you want to proceed with this operation, press ‘1’. Or, to return to the main menu, press any other key. +HDU D /LVWLQJ RI $OO 0DLOER[HV To hear a listing of all mailboxes, proceed as follows: 1 Select ‘5’ from the System Manager Mailbox Menu. 2 The voice mail system will announce the list of mailboxes as follows: “Mailbox number _ _ _ _ + name of owner (if recorded)” “Mailbox number _ _ _ _ + name of owner (if recorded)” etc. 3 While listening to the listing, press ‘1’ to skip to the next mailbox in the list. OR, to return to the main menu, press any other key. 0DLOER[ 7HPSODWHV The templates on the following pages were developed to assist with configuring mailboxes. Utilize the templates to identify the parameters that must be set up for each mailbox. Section 9.6- Voice Mail System Manager page 9-104 IVP Configuration 0DLOER[ 7\SH 7HPSODWH page 9-105 7R VHOHFW ZKHWKHU WKLV LV WR EH DQ RUGLQDU\ PDLOER[ RU D *URXS 'HOLYHU\ PDLO ER[ 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ Voice Mail System Manager - Section 9.6 IVP Configuration After selecting option 1, you will be able to select whether this is to be an ordinary mailbox or a Group Delivery mailbox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ection 9.6- Voice Mail System Manager page 9-106 IVP Configuration $VVRFLDWHG ([WHQVLRQ 8VHU 7HPSODWH page 9-107 7R VHOHFW ZKHWKHU DQ H[WHQVLRQ LH XVHU LV DVVRFLDWHG ZLWK WKLV PDLOER[ 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ Voice Mail System Manager - Section 9.6 IVP Configuration Associating an extension with the mailbox allows the Dial node to request a transfer to that extension. ,I WKHUH LV WR EH DQ H[WHQVLRQ DVVRFLDWHG ZLWK WKLV PDLOER[ ,I QRW GHIDXOW 7KH FXUUHQW VHWWLQJ LV BBBBB 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ Section 9.6- Voice Mail System Manager page 9-108 IVP Configuration 3ULYDWH 0DLOER[ 7HPSODWH 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX page 9-109 7R VSHFLI\ ZKHWKHU WKLV LV D SULYDWH PDLOER[ 7R KHDU WKLV PHQX DJDLQ Voice Mail System Manager - Section 9.6 IVP Configuration A mailbox specified as private will not be announced to the incoming caller during a Directory node. 7R FRQILJXUH WKLV PDLOER[ DV SULYDWH 7R DOORZ WKLV PDLOER[ WR EH SXEOLFO\ YLVLEOH GHIDXOW 7KH FXUUHQW VHWWLQJ LV BBBBB 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ Section 9.6- Voice Mail System Manager page 9-110 IVP Configuration 0HVVDJH 6XPPDU\ 7HPSODWH page 9-111 7R VSHFLI\ ZKHWKHU WKLV PDLOER[ FDQ KHDU D VXPPDU\ RI PHVVDJHV LQ DOO PDLO 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ ER[HV Voice Mail System Manager - Section 9.6 IVP Configuration After selecting option 1 above, you will be able to select from the following options: 7R DOORZ WKLV PDLOER[ WR KHDU D VXPPDU\ RI QHZ PHVVDJHV LQ DOO PDLOER[HV 7R 127 DOORZ WKLV PDLOER[ WR KDYH WKLV FDSDELOLW\ GHIDXOW 7KH FXUUHQW VHWWLQJ LV BBBBB 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ Section 9.6- Voice Mail System Manager page 9-112 IVP Configuration 3DJHU 1RWLILFDWLRQ 7HPSODWH page 9-113 7R VSHFLI\ ZKHWKHU WKLV PDLOER[ LV DOORZHG WR KDYH WKH V\VWHP FDOO D SDJHU QXP 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ EHU DIWHU UHFHLYLQJ D QHZ PHVVDJH Voice Mail System Manager - Section 9.6 IVP Configuration After selecting option 1 above, you will be able to select from the following options: 7R DOORZ WKLV H[WHQVLRQ WR XVH WKH SDJHU QRWLILFDWLRQ IHDWXUH 7R 127 DOORZ WKLV H[WHQVLRQ WR XVH WKH SDJHU QRWLILFDWLRQ IHDWXUH 7KH FXUUHQW GHIDXOW VHWWLQJ LV BBBBB 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ Section 9.6- Voice Mail System Manager page 9-114 IVP Configuration 5HPRWH 7HOHSKRQH 1RWLILFDWLRQ 7HPSODWH page 9-115 7R VSHFLI\ ZKHWKHU WKLV PDLOER[ LV DOORZHG WR KDYH WKH V\VWHP QRWLI\ D UHPRWH WHOHSKRQH QXPEHU DIWHU UHFHLYLQJ D QHZ PHVVDJH 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ Voice Mail System Manager - Section 9.6 IVP Configuration After selecting option 1 above, you will be able to select from the following options: 7R DOORZ WKLV H[WHQVLRQ WR XVH WKH UHPRWH WHOHSKRQH QXPEHU QRWLILFDWLRQ IHD WXUH 7R 127 DOORZ WKLV H[WHQVLRQ WR XVH WKH UHPRWH WHOHSKRQH QXPEHU QRWLILFDWLRQ IHDWXUH GHIDXOW 7KH FXUUHQW VHWWLQJ LV BBBBB 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ Section 9.6- Voice Mail System Manager page 9-116 IVP Configuration 0DLOER[ 2ZQHU·V 1DPH 7HPSODWH 7R UHFRUG WKH QDPH RI WKH PDLOER[ RZQHU 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ After selecting option 1 above, you will hear the current recording. You may then select to change the recording, or return to the main menu. $Q\ .H\ page 9-117 7R FKDQJH WKLV UHFRUGLQJ DIWHU WKH WRQH 3UHVV WKH ,I RSWLRQ LV VHOHFWHG \RX PD\ UHFRUG \RXU PHVVDJH ¶ #· NH\ ZKHQ ILQLVKHG UHFRUGLQJ 7R UHWXUQ WR WKH PDLQ PHQX Voice Mail System Manager - Section 9.6 IVP Configuration 0DLOER[ 2ZQHU·V 'LUHFWRU\ /LVWLQJ 7HPSODWH 7R HQWHU WKH ODVW WKUHH OHWWHUV RI WKH PDLOER[ RZQHU·V ODVW QDPH 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ After selecting option 1 above, you will hear the current settings. You may then select to change the settings, or return to the main menu. Using the letters associated with the numbers on your telephone, enter 3 digits representing the first 3 digits of the person’s last name. You must enter three digits. For example, the last name “Smith” would be entered by dialing ‘S’, ‘M’, ‘I’, or ‘7’, ‘6’, ‘4’. For last names having fewer than 3 letters, use the zero key at the end of the name to fill the entry. To enter the letter ‘Q’, use the 7 key. To enter the letter ‘Z’, use the 9 key. 7R VNLS WR WKH QH[W SDUDPHWHU Section 9.6- Voice Mail System Manager page 9-118 IVP Configuration 0D[LPXP 0HVVDJH $JH 7HPSODWH PDWLFDOO\ GHOHWHG 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX page 9-119 7R VHW WKH QXPEHU RI GD\V D PHVVDJH FDQ UHPDLQ LQ WKLV PDLOER[ XQWLO LW LV DXWR 7R KHDU WKLV PHQX DJDLQ Voice Mail System Manager - Section 9.6 IVP Configuration After selecting option 1 above, you will hear the current setting. To change this setting, you may enter any number from 1 to 365 days followed by the ‘#’ key. ,I \RX GR ZDQW DQ\ PHVVDJHV WR EH DXWRPDWLFDOO\ GHOHWHG 7R UHWXUQ WR WKH SUHYLRXV PHQX ZLWKRXW PRGLI\LQJ WKLV VHWWLQJ Section 9.6- Voice Mail System Manager page 9-120 IVP Configuration 3DVVZRUG 7HPSODWH 7R UHVHW WKH PDLOER[ SDVVZRUG WR EH WKH VDPH QXPEHU DV WKH H[WHQVLRQ DQG WR HUDVH WKH WZR PDLOER[ JUHHWLQJV DQG XVH WKH GHIDXOW V\VWHP JUHHWLQJ 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ Your entry has been saved. There are no more options to be programmed. &KDQJH V\VWHP SDUDPHWHUV 'HVFULSWLRQ Upon reaching the System Manager Main Menu, select ‘3’ to hear the System Parameter menu. Note The System Parameter menu can only be accessed from mailbox 001. 6\VWHP 3DUDPHWHU 7HPSODWHV page 9-121 Voice Mail System Manager - Section 9.6 IVP Configuration 6\VWHP 0DQDJHU 3DVVZRUGV 7HPSODWH 7R FKDQJH WKH 6\VWHP 0DQDJHU 3DVVZRUGV 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ &KDQJLQJ WKH 6\VWHP 0DQDJHU 3DVVZRUGV 1 Enter the System Manager level password you would like to change. There are 5 levels, 1 being the highest and 5 being the lowest. RU RU RU RU 2 Enter your new four-digit password. Or, if you do not want to use a password, press the ‘#’ key. 3 You have entered _ _ _ _. 4 To accept this as your new password, press 1. 5 To return to the main menu, press any key. Section 9.6- Voice Mail System Manager page 9-122 IVP Configuration 6LOHQFH 7KUHVKROG 7HPSODWH 7KLV IHDWXUH LV DFFHVVLEOH WKURXJK WKH 6\VWHP 0DQDJHU 0DLOER[ 7R VHW WKH VLOHQFH GHWHFW WKUHVKROG 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ 7R &KDQJH WKH 6LOHQFH 7KUHVKROG 1 Press 1. The system will announce the current setting: 2 The current setting is _____ (84default). 3 You may enter any number from ‘1’ to ‘999’, followed by the ‘#’ key. A smaller number makes the system more sensitive and may delay the detection of silence. A larger number makes the system less sensitive and may end the recording prematurely if a caller is speaking too softly. 4 To return to the previous menu without changing this parameter, press the ‘*’ key. The recommended value for this field is 84. page 9-123 Voice Mail System Manager - Section 9.6 IVP Configuration 0D[LPXP 0HVVDJH $JH 7HPSODWH This feature is accessible through the System Manager Mailbox 001. 7R VHW WKH GHIDXOW YDOXH IRU WKH QXPEHU RI GD\V D PHVVDJH FDQ UHPDLQ RQ WKH V\VWHP XQWLO LW LV DXWRPDWLFDOO\ GHOHWHG 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ 7R &KDQJH WKH 0D[LPXP 0HVVDJH $JH 1 After selecting ‘1’ from the menu above, you will hear the current setting. By default, messages are not automatically deleted. 2 The current setting is _____. 3 You may enter any number from ‘1’ to ‘365’ days, followed by the ‘#’ key. 4 Press ‘#’ If you do not want any messages to be automatically deleted. 5 Press ‘*’ to return to the previous menu. Section 9.6- Voice Mail System Manager page 9-124 IVP Configuration 6\VWHP 0HVVDJHV 7HPSODWH This feature is accessible through the System Manager Mailbox 001. 7R UHFRUG QHZ V\VWHP PHVVDJHV 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ 7R 3OD\ WKH &XUUHQW 0HVVDJH 1 Select ‘1’ from the menu above. 2 Enter the three digit message number. 3 The message will be played. 4 To return to the previous menu, press ‘#’. 5 If you record your own message over the existing message, you will not be able to restore the original system message. $Q\ .H\ page 9-125 7R UHFRUG D QHZ PHVVDJH 7R OLVWHQ WR WKH QH[W PHVVDJH 7R HQWHU D QHZ PHVVDJH QXPEHU Voice Mail System Manager - Section 9.6 IVP Configuration RI 'LJLWV LQ 0DLOER[ 1XPEHU 7HPSODWH This feature is accessible through the System Manager Mailbox 001. 7R VHW WKH QXPEHU RI GLJLWV QHHGHG WR VSHFLI\ D PDLOER[ 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ Section 9.6- Voice Mail System Manager page 9-126 IVP Configuration 7R 6HW WKH 1XPEHU RI 'LJLWV 1 After pressing ‘1’ from the menu above, you will hear the following message: “The current setting is x digits per mailbox.” (3default) 2 Enter the new value for this parameter. You may specify that 2, 3, or 4 digits are required to specify a mailbox number. 3 Then, select from the following options. 7R VNLS WR WKH QH[W SDUDPHWHU 7R JR WR WKH SUHYLRXV SDUDPHWHU 7R UHWXUQ WR WKH PDLQ PHQX 7R KHDU WKLV PHQX DJDLQ +HDU WKH DPRXQW RI VSDFH OHIW RQ WKH KDUG GULYH Upon reaching the System Manager Main Menu, select ‘4’ to hear the amount of space available for message recording on the IVP hard drive. The following information will be played: There is approximately ______ hour(s) and ______ minutes of storage space left on the hard disk. The system reports the number of hours and minutes of recording time remaining on the hard disk. When the amount of space on the hard disk slips below 1 hour of recording time, a warning is presented to all users upon logging into their mailboxes. If the available recording time drops below 15 minutes, the system does not allow any recording to take place and instead plays an error message indicating that the disk is full. page 9-127 Voice Mail System Manager - Section 9.6 IVP Configuration Deleting messages from the hard drive may not immediately free up space. The system recalculates the hard disk status approximately every 6 hours. However, it is possible to force a recalculation of disk space by accessing the Maximum Message Age system parameter menu. When this menu is invoked, the system automatically recalculates the space on the hard disk. Refer to “Modify an Existing Mailbox” - section 9.6.6.3 for more information. +HDU WKH YHUVLRQ QXPEHUV RI WKH YRLFH PDLO V\VWHP This feature is accessible through all System Manager Mailboxes. Upon reaching the System Manager Main Menu, select ‘5’. A string of numbers indicating the voice mail system operating system and various serial numbers will be played. The number immediately following the first “The current setting is” prompt is the current voice mail operating system. Note This version number should periodically be compared to the latest available version and upgraded when necessary. Section 9.6- Voice Mail System Manager page 9-128 IVP Configuration 6HWWLQJXS+ROG4XHXH,QWHUFHSWV 'HVFULSWLRQ Busy Queuing for a user or user group can be set up such that the queue is intercepted periodically with a default system message, a custom message, or a connection to another user on the system. The default system message provides a point-in-queue indication so that the caller knows how many calls are ahead of them. While custom messages cannot take advantage of the point-in-queue indication, they should provide reassurance to callers, letting them know that the system is aware that they are still holding. If the intercept is directed to another user on the system, that user can update the caller on the availability of the targeted user. Busy Queuing occurs when a call is Camped-On or Parked for the busy user; it is not available to calls placed on hold. This section covers the configuration of intercepts that provide a default system message or a custom recorded message. Both these options use the IVP to play messages for the holding caller. 6HWXS 9RLFH ,' ZLWK ,QWHUFHSW 3LORW For Intercept Messages to work, Intercept Pilots for users and user groups must be defined as a voice ID. This voice ID must have a Intercept Point defined. This Intercept Point must be a Dial Node. When the system accesses this Intercept Point, it will access the placeholder for Intercept Messages under the Dial Node. This node can be an Undefined Node for system default messages or a Play Message Node or Menu Node for custom messages (see “Custom messages” section 9.7.5 for information on additional parameters that must be defined). The placeholder is defined by adding a 3 to the defined Dial Node (e.g., dial node 2010 has a Intercept message placeholder of node 20103). For system default messages only, the Intercept Point Dial Node must be a Dial Node under a Get Extension Node for proper operation. page 9-129 Setting up Hold Queue Intercepts - Section 9.7 IVP Configuration Dial Node Intercept Message Placeholder 9RLFH ,' FRQILJXUDWLRQ Scroll to the desired Voice ID and make appropriate entries and selections on each of the tabs presented below. 7DEOH *HQHUDO 9RLFH ,' Logical identifier for the voice mail resource. Note: The ID is automatically assigned based on the Voice ID Sequence entered when the first Voice ID was created. Numeric 2 to 4 digits, (depending on the dial plan) ,QWHUFHSW 3RLQW The main dial node over the intercept node. Section 9.7- Setting up Hold Queue Intercepts Numeric page 9-130 IVP Configuration 6HWXS XVHU DQG XVHU JURXS ,QWHUFHSW 6HUYLFH To set up intercept service for a user or user group, enable and assign an intercept pilot. 8VHU ,QWHUFHSW 3LORW The settings to set up intercept service for a user are found in User: Assignment, Support (see “User: Assignment, Support” - section 6.22.11). 7DEOH 8VHU $VVLJQPHQW 6XSSRUW Intercept Period The period of time between connections to the intercept pilot while a caller is waiting in a user’s exclusive hold queue. Note: See “Intercept Service” - section 8.84. 0-255 seconds 30 seconds* Intercept Pilot Intercept connect to for calls in queue for the user. None * User ID User Group ID Auto Attendant ID Voice ID * = default settings page 9-131 Setting up Hold Queue Intercepts - Section 9.7 IVP Configuration The Intercept Pilot should be set to a voice ID of the IVP card. This voice ID will have an intercept point defined (see “Setup Voice ID with Intercept Pilot” section 9.7.2). Users enable Busy Queuing on an individual basis. See “Busy Queuing - User” section 8.21 for detailed instructions for enabling the busy Busy Queuing with an Intercept Message. 8VHU *URXS ,QWHUFHSW 3LORW The settings to set up intercept service for a user group are found in User Group: Distribution (see “User Group: Distribution” - section 6.23.2). 7DEOH 8VHU *URXS 'LVWULEXWLRQ Enable Queuing on Busy Whether Busy Queuing is enabled for calls to this group. Note: See “Busy Queuing - User Group” - section 8.22. Enable / disable* Queue Timeout The period of time that a call may remain in queue waiting for an available user before routing to backup and/or coverage. Note: See “Busy Queuing - User Group” - section 8.22. 0-255 minutes 2 minutes* Intercept Period Refers to the period of time between reassurance messages while a caller is waiting in the busy queue. Section 9.7- Setting up Hold Queue Intercepts 0-255 seconds 30 seconds* page 9-132 IVP Configuration 7DEOH 8VHU *URXS 'LVWULEXWLRQ Intercept Pilot ID System entity providing the audio prompts for calls holding in the queue. None * User ID User Group ID AutoAttendant ID Voice ID * = default settings The Intercept Pilot should be set to a voice ID of the IVP card. This voice ID will have an intercept point defined (see “Setup Voice ID with Intercept Pilot” section 9.7.2). 6\VWHP GHIDXOW PHVVDJH The system default message is a prerecorded system message for callers in the Hold Queue. The message played is, "All agents are currently busy. There are x calls ahead of you. To continue waiting, please stay on the line. To leave a message for this extension, press the 'pound' key." The x represents the caller’s point in queue or the number of queued calls ahead of the caller. Callers are able to stay on the line, hang up, or press # to leave a message. The message will repeat itself at the time interval defined in the user or user group Intercept Period. Note For system default messages only, the Intercept Point Dial Node must be a Dial Node under a Get Extension Node for proper operation of the "press #" feature. &XVWRP PHVVDJHV While custom messages cannot take advantage of the point-in-queue indication, they should provide reassurance to callers, letting them know that the system is aware that they are still holding. For a custom message to be played, the Intercept Message Placeholder must be redefined and the user or user groups mailbox must be configured to allow for custom messages to be played for queued calls to the user or user group. page 9-133 Setting up Hold Queue Intercepts - Section 9.7 IVP Configuration 'HILQH WKH ,QWHUFHSW 0HVVDJH 3ODFHKROGHU A Play Message Node or a Menu Node must be defined in the Intercept Message Placeholder under the Intercept Point’s defined Dial Node. A. Play Message Node A Play Message Node will play the recording associated with the node for the caller. The Play Message Node will ignore any digits dialed by the caller and return the call to the held state once the message is through playing. Dial Node Intercept Message Placeholder To properly configure the Play Message Node, the Play action for the node should be set to Play Recorded Message and a message should be recorded for the node. The node will ignore the setting Next Node and return the call to a held state after the message has played. For the steps to modify the Play Message Node properties, see “Modifying node properties” - section 9.3.14. Section 9.7- Setting up Hold Queue Intercepts page 9-134 IVP Configuration B. Menu Node A Menu Node will play the recording associated with the node for the caller. The caller will have the option to press digits that have been mapped under the Menu Node to hear prerecorded messages or stay on the line to continue holding for the user or user group. The nodes defined under a Menu Node can only be Play Message Nodes and More Menu Nodes. All other types of nodes will not operate in an Intercept. See “Adding a Menu Node” - section 9.3.10.1. page 9-135 Setting up Hold Queue Intercepts - Section 9.7 IVP Configuration Dial Node Intercept Message Placeholder To properly configure the Menu Node, The choices for the caller entering a * or # must be defined. Any menu choices under the Menu Node must also be defined. See “Adding a Menu Node” - section 9.3.10.1 and “Menu Node Properties” section 9.3.15.1. Note All nodes defined under a Menu Node in an Intercept must be Play Message Nodes or Menu Nodes, other types of nodes will not operate properly in an Intercept. Section 9.7- Setting up Hold Queue Intercepts page 9-136 IVP Configuration $OORZ FXVWRP PHVVDJH SOD\LQJ For the system to play a custom messages, the user or user groups mailbox must be configured to allow for custom messages to be played for queued calls to the user or user group. To modify the mailbox for the user or user group that is being set up to have custom messages played for queued calls, follow the following steps: 1 Log in to the user or user group mailbox. This can be done by accessing any mailbox to leave a message and dialing * and the desired mailbox to configure. 2 Enter the mailbox password (if applicable, default is no password). 3 Press ’3’ to modify mailbox parameters. 4 Press ’8’ ten times to forward to parameter "set busy options". 5 Press ’1’ to modify this parameter. 6 Press ’2’ to allow for custom intercept messages to be played. 7 When the system states "Your entry has been saved", hang up. page 9-137 Setting up Hold Queue Intercepts - Section 9.7 IVP Configuration This setting can also be modified through the VPS Mail-Box Editor of the Plexus Administrator Software. See “Voice Mailboxes” - section 9.4 for information. Section 9.7- Setting up Hold Queue Intercepts page 9-138 IVP Configuration 0XOWL/DQJXDJH2SWLRQ 'HVFULSWLRQ The Multi-Language Option allows incoming callers to select a language in which the menu options will be announced. Mailbox owners may select the language in which their mailbox options are read. Note You must have a multi-language enabled Integrated Voice Processor (IVP) Interface card for this option to be implemented. 6HWXS (QDEOH /DQJXDJH 6HOHFWLRQ 2SWLRQ Enables language selection option Enable / disable* * = default setting page 9-139 Multi-Language Option - Section 9.8 IVP Configuration Section 9.8- Multi-Language Option page 9-140
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.2 Linearized : No Page Count : 140 Page Mode : UseOutlines Create Date : 1999:09:10 14:31:48 Producer : Acrobat Distiller 3.01 for Windows Title : 09_IVP Configuration.book Creator : FrameMaker 5.5.3L15aEXIF Metadata provided by EXIF.tools