IBM Security QRadar WinCollect User Guide QNAD_71MR2_Win Collect_User_Guide QNAD 71MR2 Win Collect
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IBM Security QRadar WinCollect User Guide V7.2 Note: Before using this information and the product that it supports, read the information in “Notices and Trademarks” on page 61. © Copyright IBM Corp. 2011 All Rights Reserved US Government Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. ABOUT THIS GUIDE Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Technical documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Contacting customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Statement of good security practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 WHAT’S NEW IN WINCOLLECT V7.2 Distributed WinCollect deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 64-bit installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Communication management port change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Automatic log source creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Updated installation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Performance improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Agent installations on Windows XP systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Heart beats are no longer updated in the QRadar user interface . . . . . . . . . . . . . . . . 4 Stand-alone installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2 WINCOLLECT OVERVIEW Distributed WinCollect agent installation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 3 INSTALLATION PREREQUISITES FOR WINCOLLECT Distribution options for WinCollect agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Local collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Remote Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Deployment considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Communication between WinCollect agents and QRadar Event Collectors . . . . . . . . 7 Hardware and software requirements for the WinCollect host. . . . . . . . . . . . . . . . . . . 8 Event per second rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Prerequisites for upgrading WinCollect agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 4 WINCOLLECT INSTALLATION Installing the WinCollect agent RPM on QRadar . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Creating an authentication token for WinCollect agents . . . . . . . . . . . . . . . . . . . . . . 12 Installing the WinCollect agent on a WinCollect host. . . . . . . . . . . . . . . . . . . . . . . . . 13 Installing a WinCollect agent from the command-line interface . . . . . . . . . . . . . . . . . 15 Manually installing a WinCollect agent update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 5 POST INSTALLATION INSTRUCTIONS FOR WINCOLLECT AGENTS WinCollect agent management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Manually adding a WinCollect Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Enabling or Disabling a WinCollect Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Deleting a WinCollect Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Destination management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Adding a destination to WinCollect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Deleting a destination from WinCollect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Schedule management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuration options for systems with restricted policies for domain controller credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Local installations with no remote polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring access to the registry for remote polling . . . . . . . . . . . . . . . . . . . . . Configuring Windows event subscriptions for WinCollect agents . . . . . . . . . . . . 6 LOG SOURCES FOR 29 33 33 33 34 35 36 37 38 WINCOLLECT PLUG-IN REQUIREMENTS Microsoft DHCP plug-in requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enabling DHCP event logs on your Microsoft Windows Server . . . . . . . . . . . . . Microsoft IAS and NPS plug-in requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Microsoft IAS plug-in for WinCollect . . . . . . . . . . . . . . . . . . . . . Microsoft IAS or NPS server log formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Microsoft IAS directory structure for event collection . . . . . . . . . . . . . . . . . . . . . Microsoft ISA plug-in requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Microsoft ISA plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported Microsoft ISA or TMG server log formats . . . . . . . . . . . . . . . . . . . . . Microsoft ISA directory structure for event collection . . . . . . . . . . . . . . . . . . . . . File Forwarder plug-in requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Microsoft IIS plug-in requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Microsoft IIS directory structure for event collection . . . . . . . . . . . . . . . . . . . . . . Microsoft SQL Server plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 26 26 26 27 WINCOLLECT AGENTS Adding a log source to a WinCollect agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuration options for log sources that use WinCollect plug-ins . . . . . . . . . . . . . Microsoft DHCP log source configuration options. . . . . . . . . . . . . . . . . . . . . . . . Microsoft IAS log source configuration options . . . . . . . . . . . . . . . . . . . . . . . . . . Microsoft ISA log source configuration options . . . . . . . . . . . . . . . . . . . . . . . . . . File Forwarder log source configuration parameters. . . . . . . . . . . . . . . . . . . . . . Microsoft IIS log source configuration options. . . . . . . . . . . . . . . . . . . . . . . . . . . Microsoft SQL log source configuration options . . . . . . . . . . . . . . . . . . . . . . . . . Adding multiple log sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 24 25 42 42 43 43 43 43 44 44 45 46 46 46 47 47 XPATH QUERIES Enabling remote log management on a Windows operating system . . . . . . . . . . . . Windows 2008. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Windows 2008R2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Windows 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating a custom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding an XPath log source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XPath query examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Example: Monitor events for a specific user . . . . . . . . . . . . . . . . . . . . . . . . . . . . Credential logon for Windows 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 49 50 50 51 52 54 54 54 A TROUBLESHOOTING A WINCOLLECT AGENT Installation log examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Example: Missing authorization or Console IP address . . . . . . . . . . . . . . . . . . . . 58 Example: Installation stopped by user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Example: Installation file in use error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Troubleshooting device configuration issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Device Polling Overdue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 B NOTICES AND TRADEMARKS Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 INDEX ABOUT THIS GUIDE The IBM Security QRadar WinCollect User Guide provides you with information for how to install and configure WinCollect agents, and retrieve events from Windows-based event sources. The following IBM Security QRadar products support WinCollect: • IBM Security QRadar SIEM • IBM Security QRadar Log Manager Intended audience This guide is intended for the system administrator who is responsible for Windows event sources or WinCollect agent installation and configuration in your QRadar deployment or in your network. This guide assumes that you have QRadar administrative access and a knowledge of your corporate network and networking technologies. Technical documentation For information about how to access more technical documentation in the QRadar products library, see Accessing IBM Security QRadar Documentation Technical Note. (http://www.ibm.com/support/docview.wss?rs=0&uid=swg21614644) To find IBM Security QRadar product documentation on the web, including all translated documentation, access the IBM Knowledge Center (http://www.ibm.com/support/knowledgecenter/SS42VS/welcome). Contacting customer support For information on contacting customer support, see the Support and Download Technical Note. (http://www.ibm.com/support/docview.wss?rs=0&uid=swg21612861) Statement of good security practices IT system security involves protecting systems and information through prevention, detection and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, misappropriated or misused or can result in damage to or misuse of your systems, including for use in attacks on others. No IT system or product should be considered completely secure and no single product, service or security IBM Security QRadar WinCollect User Guide 2 ABOUT THIS GUIDE measure can be completely effective in preventing improper use or access. IBM systems, products and services are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products or services to be most effective. IBM DOES NOT WARRANT THAT ANY SYSTEMS, PRODUCTS OR SERVICES ARE IMMUNE FROM, OR WILL MAKE YOUR ENTERPRISE IMMUNE FROM, THE MALICIOUS OR ILLEGAL CONDUCT OF ANY PARTY. IBM Security QRadar WinCollect User Guide 1 WHAT’S NEW IN WINCOLLECT V7.2 WinCollect v7.2 includes updates. Distributed WinCollect deployment Using a distributed deployment, you can configure WinCollect agents to communicate with an Event Collector. The Event Collector then sends the data to your QRadar Console. You can manage your distributed deployment by using the QRadar user interface. To use this feature, your QRadar system must be updated to v7.2.1 Patch 3 or later. Learn more 64-bit installation For new installations, depending on your Windows operating system bit version, you can download 32-bit or 64-bit WinCollect agent installer. If you are upgrading, when you install the WinCollect agent RPM, the installer automatically detects the operating system bit version. Communication management port change WinCollect now uses port 8413 for management communication. Automatic log source creation When you install the WinCollect agent on a WinCollect host you can now configure the agent to automatically create a log source in QRadar. This log source is created when the agent first registers with QRadar. This log source will collect the configured windows event log types from the Windows Server where the agent was installed. This feature eliminates the need to set up a local log source for each agent that is installed. Your QRadar system must be updated to v7.2.1 Patch 1 or later. Learn more Learn more Updated installation process When you install the WinCollect RPM, it now includes all of the WinCollect plugins. You can configure the WinCollect agent installation to automatically create and tune a QRadar log souce. You can also set the syslog status server, which is useful if you set up a stand-alone installation. IBM Security QRadar WinCollect User Guide 4 WHAT’S NEW IN WINCOLLECT V7.2 Performance improvements There are many performance improvements, including significant increases to EPS rates for tuned agents, both for local and remote collection. There are also improvements to the agent logging and statistical information. See Table 3-2. Agent installations on Windows XP systems Installing the WinCollect agent is supported on Windows XP. See Table 3-2. Heart beats are no longer updated in the QRadar user interface Heartbeats are supported as a syslog message and the QRadar user interface for WinCollect agents is not updated. You will see new syslog messages for heartbeats that you did not see in previous releases. Stand-alone installations WinCollect agents can be installed in stand-alone mode. You can use an endpoint management or software distribution product to manage the installation of your stand-alone WinCollect agents For more information about how to install stand-alone WinCollect agents, consult Professional Services. IBM Security QRadar WinCollect User Guide 2 WINCOLLECT OVERVIEW WinCollect is an agent that collects Microsoft Windows-based events from local or remote Windows-based systems and sends them to IBM Security QRadar. WinCollect is an application that collects events by running as a service on a Windows system. The WinCollect agent can also collect events from other Windows servers where the agent is not installed. WinCollect is centrally managed from the QRadar user interface. Each WinCollect agent deployed in your network can collect and forward events to QRadar Console or Event Collector by using syslog. Distributed WinCollect agent installation process You can configure multiple WinCollect agents to communicate with an Event Collector that then sends the data to your QRadar Console. To install a distributed WinCollect agent deployment, you must perform the following procedures: 1 Install the WinCollect agent RPM on your QRadar Console. 2 Create an authorization token for your WinCollect agents. 3 Create destinations for WinCollect events in your deployment. 4 Install the WinCollect agent on your WinCollect hosts and set the Configuration Console as the IP of your Event Collector. 5 Wait for QRadar to automatically discover your WinCollect agents. IBM Security QRadar WinCollect User Guide 3 INSTALLATION PREREQUISITES FOR WINCOLLECT Before you can install WinCollect agents, you must verify your deployment meets the installation requirements. Distribution options for WinCollect agents WinCollect agents can be distributed in a remote collection configuration or installed on the local host. The following WinCollect collection methods are available: local and remote. Local collection The WinCollect agent collects events only for the host on which it is installed. You can use this collection method on a Windows host that is busy or has limited resources, for example, domain controllers. Remote Collection The WinCollect agent is installed on a single host and collects events from multiple Windows systems. Remote collection allows you to easily scale the number of Windows log sources that you can monitor. Deployment considerations Communication between WinCollect agents and QRadar Event Collectors Use the following strategies to reduce the impact to system performance: • To reduce the total number of agents, use remote collection where one agent monitors many endpoints. • If you update a group of WinCollect agents, do it during off-peak operating hours. • Deploy and manage the WinCollect agents in groups of 100 and monitor system performance for issues. Open ports are required for data communication between WinCollect agents and the QRadar host, and between WinCollect agents and the hosts that they remotely poll. WinCollect agent communication to QRadar Console and Event Collectors All WinCollect agents communicate with the QRadar Console and Event Collectors to forward events to QRadar and request updated information. You must ensure firewalls that are between the QRadar Event Collectors and your WinCollect agents allow traffic on the following ports: • Port 8413 (management communication) is required for managing the WinCollect agents. Port 8413 is used for features such as the heartbeat and IBM Security QRadar WinCollect User Guide 8 INSTALLATION PREREQUISITES FOR WINCOLLECT configuration updates. Traffic is always initiated from the WinCollect agent. This traffic is sent over TCP and communication is encrypted. • Port 514 (syslog events) is used by the WinCollect agent to forward syslog events to QRadar. You can configure WinCollect log sources to provide events by using TCP or UDP. You can decide which transmission protocol is required for each WinCollect log source. Port 514 traffic is always initiated from the WinCollect agent. WinCollect agents remotely polling Windows event sources WinCollect agents that remotely poll other Windows operating systems for events include have extra port requirements. The following ports are used when WinCollect agents remotely poll for Windows-based events: Table 3-1 Port usage for WinCollect remote polling Protocol and port Usage TCP port 135 Microsoft Endpoint Mapper UDP port 137 NetBIOS name service UDP port 138 NetBIOS datagram service TCP port 139 NetBIOS session service TCP port 445 Microsoft Directory Services for file transfers that use Windows share Collecting events by polling remote Windows systems uses dynamic RPC. To use dynamic RPC, you must allow inbound traffic to the Windows system that WinCollect attempts to poll for events on port 135. Port 135 is used for Endpoint Mapping by Windows. If you remotely poll any Windows operating system other than the Windows Vista operating system, you might need to allow ports in the range between 1024 and port 5000. You can configure Windows to restrict the communication to specific ports for the older versions of Windows Firewall, for example Windows XP. For more information, see your Windows documentation. Hardware and software requirements for the WinCollect host The Windows system that hosts the WinCollect agent must meet the following minimum requirements: Table 3-2 WinCollect host hardware and software requirements Requirement Description Memory 8GB (2GB reserved for the WinCollect agent) Processing Intel Core 2 Duo processor 2.0 GHz IBM Security QRadar WinCollect User Guide Event per second rates 9 Table 3-2 WinCollect host hardware and software requirements Requirement Description Disk space 3 GB of available disk space for software and log files 6 GB might be required if events are stored on a schedule Available processor resources 20% Supported • Windows Server 2003 operating systems • Windows Server 2008 • Windows Server 2008R2 • Windows Server 2012 • Windows 7 • Windows Vista • Windows XP Required user role Administrator permissions Distribution One WinCollect agent for each host. To tune your installation to improve the performance of a single WinCollect agent, contact IBM Professional Services. Event per second rates Before you install your WinCollect agents, it is important to understand the number of events that can be collected by a WinCollect agent. The event per second (EPS) rates in Table 3-3 represent a test network. This information can help you determine the number of WinCollect agents that you need to install on your network. WinCollect supports default EPS rates and also supports tuning, which allows you to improve the performance of a single WinCollect agent. You can tune local collection as part of the agent installation. Improving the performance of existing installations and remote collection must be done with the help of IBM Professional Services or IBM Customer Support. Exceeding these EPS rates without tuning can cause you to experience performance issues or event loss, especially on busy systems. The following table describes the default EPS rate in our test environment: Table 3-3 WinCollect test environment Installation Type Tuning EPS Log Sources Total EPS Local Collection Default 250 1 250 Remote Collection Default 5 - 10 500 2500 IBM Security QRadar WinCollect User Guide 10 INSTALLATION PREREQUISITES FOR WINCOLLECT Table 3-3 WinCollect test environment Installation Type Tuning EPS Log Sources Total EPS Local Collection Tuned 5000 1 5000 Remote Collect Tuned varies varies 2500+ Tuning an agent to increase the EPS rates for remote event collection is highly dependent on your network, the number of log sources you assign to the agent, and the number of events generated by each log source. Prerequisites for upgrading WinCollect agents Before you upgrade WinCollect agents, ensure that the following conditions are met: 1 If you are running QRadar V7.1 (MR2), ensure that WinCollect agent 7.1.0-QRADAR-AGENT-WINCOLLECT-7.1-613263 is installed. 2 If you are running QRadar V7.2.0 or later, ensure that WinCollect agent 7.2.0-QRADAR-AGENT-WINCOLLECT-7.2-613265 is installed. You can confirm the version of the installed WinCollect agent by using one of the following methods: • In QRadar, select Help > About, then select the link “Additional Release Information”. • Use ssh to log in to the QRadar console, and run the following command: rpm -qa | grep -i AGENT-WINCOLLECT Note: Before you install the new WinCollect agent, open the WinCollect panel in the Admin tab, and ensure that all WinCollect agents are listed as version 7.1.2. If you installed AGENT-WINCOLLECT-7.1-613263 or AGENT-WINCOLLECT-7.2-613265, but one or more agents are still listed as version 7.1.1, ensure that you wait for the V7.1.2 update to be replicated to the agents. Before you installed the WinCollect agent, the replication time setting was specified by the Configuration Poll Interval in the WinCollect Agent Configuration panel. IBM Security QRadar WinCollect User Guide WINCOLLECT INSTALLATION 4 To install WinCollect on a Windows-based host, you must download and install a WinCollect agent RPM on QRadar, create an authentication token, and then install a WinCollect agent on a Windows-based host. Install the WinCollect agent on each Windows-based host from which you want to collect events or on the host that you want to use for remote collection. First time installations require that you install both the WinCollect agent RPM and the WinCollect agent executable (.exe) Upgrades require that you install only the WinCollect agent RPM. If automatic updates are enabled, the WinCollect agent RPM sends updates to all of the WinCollect agents. Installing the WinCollect agent RPM on QRadar To use the QRadar user interface to manage a distributed deployment of WinCollect agents, you must install the WinCollect agent RPM on your QRadar Console. This agent includes the required protocol to enable communication between QRadar system and the managed WinCollect hosts. Procedure Step 1 Download the WinCollect agent RPM file from the following website: http://www.ibm.com/support Step 2 Copy the RPM to your QRadar system. Log in to QRadar as the root user. Step 3 Type the following command: rpm -Uvh AGENT-WINCOLLECT-- .noarch.rpm Step 4 To install the protocol files, type the following command: yum groupinstall wincollect Step 5 If you are prompted for configuration, type y. Step 6 Log in to QRadar. Step 7 On the Admin tab toolbar, select Advanced > Deploy Full Configuration. Step 8 As the root user, run the following command: service tomcat restart IBM Security QRadar WinCollect User Guide 12 WINCOLLECT INSTALLATION Creating an authentication token for WinCollect agents Third-party or external applications that interact with QRadar require an authentication token. Before you install WinCollect agents in your network, you must create an authentication token. This authentication token is required for every WinCollect agent you install. About this task In the Manage Authorized Services window, you must select a user role that you want to use this authentication token. For most configurations, the All user role can be selected. The Admin user role provides more privileges, which can create a security concern. The authentication token allows WinCollect agents to exchange data with QRadar appliances. Create one authentication token for all of your WinCollect agents that communicate events with your QRadar host. If the authentication token expires, the WinCollect agent cannot receive log source configuration changes. Procedure Step 1 Click the Admin tab. Step 2 On the navigation menu, click System Configuration. Step 3 Click the Authorized Services icon. Step 4 Click Add Authorized Service. In the Manage Authorized Services window, configure the parameters. Table 4-4 Add Authorized Services parameters Perameter Description Service Name Type a name for this authorized service. The name can be up to 255 characters in length. For example, WinCollect Agent. User Role From the list box, select a user role. Administrators can create a user role or assign a default user role to the authorization token. For most configurations, the All user role can be selected. Note: The admin user role provides additional privileges, which can create a security concern and should not be used. IBM Security QRadar WinCollect User Guide Installing the WinCollect agent on a WinCollect host 13 Table 4-4 Add Authorized Services parameters Perameter Description Expiry Date Type or select an expiry date using the calendar provided. Alternately, select the No Expiry check box to indicate you do not want the service token to expire. The Expiry Date field allows you to define a date when you want this service to expire. If the date defined expires, the service is no longer authorized and a new authorization token needs to be generated by an administrator. By default, the authorized service is valid for 30 days. Step 5 Click Create Service. Step 6 Record the generated authentication token value. Installing the WinCollect agent on a WinCollect host You can install the WinCollect agents on Windows-based hosts in your network. The WinCollect agent collects Windows-based events and sends them to your QRadar Console or QRadar Event Collector. When you install WinCollect, you can now choose to have QRadar automatically create a log source for the WinCollect agent host that is based on the agent registration with QRadar. You can also specify a forwarding destination host for the log source data. To use this feature, your QRadar system must be updated to v7.2.1 Patch 1 or later. Before you begin Ensure that the following conditions are met: • You created an authentication token for the WinCollect agent. • You must add a WinCollect destination before you configure automatic log source creation. The WinCollect agent sends the Windows event logs to the configured destination. The destination can be the console or an Event Collector. See Adding a destination to WinCollect. • If you want to automatically create a log source for this agent, you must know the name of the destination that you want to send your Windows log source to. See Adding a destination to WinCollect. If you do not remember the destination name, click Admin > Data Sources > WinCollect > Destinations. • Hardware and software requirements for the WinCollect host • Communication between WinCollect agents and QRadar Event Collectors. Procedure Step 1 Download the WinCollect agent setup file from the following website: http://www.ibm.com/support IBM Security QRadar WinCollect User Guide 14 WINCOLLECT INSTALLATION Note: If the Services window is open on the Windows host, the WinCollect agent installation fails. Step 2 Right-click the WinCollect agent installation file and select Run as administrator. Step 3 Follow the prompts in the installation wizard. The following table describes some of the parameters. Table 4-5 WinCollect installation wizard parameters Parameter Description Host Identifier Type a name to identify the WinCollect agent to the QRadar Console. You must use a unique identifier for each WinCollect agent you install. The name you type in this field is displayed in the WinCollect agent list of the QRadar Console. Authentication Token Type the authentication token you created in QRadar for the WinCollect agent. For example, af111ff6-4f30-11eb-11fb-1fc117711111 For more information on creating an authorization token for WinCollect, see Creating an authentication token for WinCollect agents. Required for all installations, except stand-alone mode. Leave blank for stand-alone mode installations. Type the IP address or host name of your QRadar console. For example, 100.10.10.1 or hostname. Configuration console Note: This parameter is intended for the QRadar console only. Do not specify an Event Collector or non-console appliance in this field. To use an event collector as your configuration console, your QRadar system must be updated to V7.2.1 Patch 3 or later. Log Source Name Required. The name can be up to 255 characters in length. Log Source Identifier Required if the Enable Automatic Log Source Creation checkbox is selected. Identifies the remote device that the WinCollect agent polls. Event Logs Select the Window event logs that you want the log source to collect and send to QRadar. Target Destination The WinCollect Destination must be configured in QRadar before proceeding. IBM Security QRadar WinCollect User Guide Installing a WinCollect agent from the command-line interface 15 Table 4-5 WinCollect installation wizard parameters Parameter Description Advanced Tuning Machine Poll Interval (msec) is the polling interval that determines the number of milliseconds (msec) between queries to the Windows host Minimum number of logs to process per pass • Use a polling interval of 3500 when the WinCollect agent collects events from computers that have a low event per second rate, for example, collecting from 50 remote computers that provide 20 events per second or less. • Use a polling interval of 1000 when the WinCollect agent collects events from a small number of remote computers that have a high event per second rate, for example collecting from 10 remote computers that provide 100 events per second or less. The minimum polling interval is 100 milliseconds (.1 seconds). The default is 3000 milliseconds or 3 seconds. Consult IBM Customer Support prior to changing these values. Maximum number Consult IBM Customer Support prior to changing of logs to process these values. per pass If you want to enable automatic log source creation, your QRadar Console or Event Collector must be installed with QRadar 7.2.1 Maintenance Release 1 Patch 1 or later. Installing a WinCollect agent from the command-line interface Use the command-line interface (CLI) to install a WinCollect agent on a host without the installation wizard. Command-line installations deploy WinCollect agents simultaneously to multiple remote systems that use third-party products remote or batch installations. About this task The WinCollect installer uses the following parameters: Table 4-6 WinCollect installer parameters Parameters Description /qn Runs the WinCollect agent installation without a user interface. IBM Security QRadar WinCollect User Guide 16 WINCOLLECT INSTALLATION Table 4-6 WinCollect installer parameters (continued) Parameters Description INSTALLDIR The installation directory for the WinCollect agent. Your directory name cannot include spaces and quotation marks enclose the directory path, for example, INSTALLDIR=“C:\IBM\WinCollect\” AUTHTOKEN=token Authorizes the WinCollect service, for example, AUTH_TOKEN=af111ff6-4f30-11eb-11fb-1fc1 17711111 HOSTNAME=host name The identifiable name, IP address or host name for the WinCollect agent host. The at (@) symbol is not allowed in the host identifier field. FULLCONSOLEADRESS=host_addr The IP address or host name of your QRadar ess Console or Event Collector, for example, FULLCONSOLEADRESS=100.10.10.1. Your QRadarsystem must be updated to v7.2.1 Patch 3 or later if you want to configure the agent to use an Event Collector as its FULLCONSOLEADRESS LOG_SOURCE_AUTO_CREATION Enables automatic log source creation. If you enable this parameter, you must configure the log source parameters. This feature requires that your QRadar system be updated to v7.2.1 Patch 1or later. LOG_SOURCE_AUTO_CREATION_ Defines the parameters that you want the log PARAMETERS source creation process to use. Ensure that each parameter uses the format: Parameter_Name=value.The parameters are separated with ampersands (&). This feature requires that your QRadar system be updated to v7.2.1 Patch 1 or later. Log source creation uses the following parameters: Component1.AgentDevice Required. Must be 'DeviceWindowsLog' Component1.Action Required. Must be ‘create’ Component1.LogSourceName Not required. The name of the log source that is created. The default is WindowsAuthServer @ Component1.LogSourceIdentifier Required. Must be the IP or hostname of the system that the agent is installed on Component1.Destination.Name Required if Component1.Destination.Id is not set IBM Security QRadar WinCollect User Guide Installing a WinCollect agent from the command-line interface 17 Table 4-6 WinCollect installer parameters (continued) Parameters Description Component1.CoalesceEvents Not required. True or False. For more information see the Log Sources User Guide. Component1.StoreEventPayload Not required. True or False. For more information see the Log Sources User Guide. Component1.Encoding Not required. The default character encoding is UTF-8. Component1.Log.Application Required Component1.Log.Security Required Component1.Log.System Required Component1.Log.DNS+Server Required Component1.Log.Directory+Service Required Component1.Log.File+Replication+S Required ervice Procedure Step 1 Download the WinCollect agent setup file from the following website: http://www.ibm.com/support Step 2 From the desktop, select Start > Run. Step 3 Type the following command: cmd Step 4 Click OK. Step 5 Navigate to the download directory that contains the WinCollect agent setup file. Note: The Services window cannot be open on the Windows host or the WinCollect agent installation fails. Step 6 Type the following command: AGENT-WinCollect-7.2.0. -setup.exe /s /v"/qn INSTALLDIR=”C:\IBM\WinCollect" AUTHTOKEN=token FULLCONSOLEADRESS=host_address HOSTNAME=hostname LOG_SOURCE_AUTO_CREATION=true|false LOG_SOURCE_AUTO_CREATION_PARAMETERS=”parameters””” The following example shows an installation where the log source is automatically created. AGENT-WinCollect- -setup.exe /s /v"/qn INSTALLDIR="C:\IBM\WinCollect" AUTHTOKEN=eb59386c-e098-49b8-ba40-d6fb46bfe7d1 FULLCONSOLEADDRESS= :8413 HOSTNAME= LOG_SOURCE_AUTO_CREATION_ENABLED=True LOG_SOURCE_AUTO_CREATION_PARAMETERS=""Component1.AgentDevice=De IBM Security QRadar WinCollect User Guide 18 WINCOLLECT INSTALLATION viceWindowsLog&Component1.Action=create&Component1.LogSourceNam e=LSN2&Component1.LogSourceIdentifier= &Component1.D estination.Na:me=Dest1&Component1.CoalesceEvents=True&Component 1.StoreEventPayload=True&Component1.Encoding=UTF-8&Component1.L og.Application=True&Component1.Log.Security=True&Component1.Log .System=True&Component1.Log.DNS+Server=False&Component1.Log.Dir ectory+Service=False&Component1.Log.File+Replication+Service=Fa lse""" The following example shows an installation where automatic log creation is not used: AGENT-WinCollect- -setup.exe /s /v"/qn INSTALLDIR="C:\IBM\WinCollect" AUTHTOKEN=eb59386c-e098-49b8-ba40-d6fb46bfe7d1 FULLCONSOLEADDRESS= HOSTNAME= ) symbol to add a destination to the schedule. Step 11 Click Next. Step 12 Click Finish. IBM Security QRadar WinCollect User Guide 26 POST INSTALLATION INSTRUCTIONS FOR WINCOLLECT AGENTS Configuration options for systems with restricted policies for domain controller credentials To collect events from remote systems without using domain administrator credentials, alternative configuration options are available. WinCollect requires credentials based on the type of collection that you are attempting to use for your WinCollect log sources. When WinCollect agents collect events from the local host, the event collection service uses the Local System account credentials to collect and forward events. Local collection requires that you install a WinCollect agent on a host where local collection occurs. Remote collection inside or across a Windows domain might require domain administrator credentials to ensure that events can be collected. If your corporate policies restrict the use of domain administrator credentials, you might be required to complete more configuration steps for your WinCollect deployment. Local installations with no remote polling You can install WinCollect locally on each host that you cannot remotely poll. After you install WinCollect, QRadar automatically discovers the agent and you can create a WinCollect log source. You can specify to use the local system by selecting the Local System check box in the log source configuration. Local installations are suitable for domain controllers where the large event per second (EPS) rates can limit the ability to remotely poll for events from these systems. A local installation of a WinCollect agent provides scalability for busy systems that send bursts of events when user activity is at peak levels. Configuring access to the registry for remote polling You can configure a local policy for your Windows systems to allow a WinCollect log source to remotely poll for events. Configure a user account or group with the Manage auditing and security logs option in their Local Security Policy editor. When a local policy is configured on each system that you want to remotely poll, a single WinCollect agent uses the Windows Event Log API to read the remote registry and retrieve event logs. The Windows Event Log API does not require domain administrator credentials; however, the Event API method does require an account that has access to the remote registry and to the security event log. With this collection method, the log source can remotely read the full event log, but requires WinCollect to parse the retrieved event log information from the remote host against cached message content. WinCollect uses version information from the remote operating system to ensure that the message content is correctly parsed before it forwards the event to QRadar. IBM Security QRadar WinCollect User Guide Configuration options for systems with restricted policies for domain controller credentials 27 Procedure Step 1 Log on to the Windows computer that you want to remotely poll for events. Step 2 Select Start > Programs > Administrative Tools, and then click Local Security Policy. Step 3 From the navigation menu, select Local Policies > User Rights Assignment. Step 4 Right-click on Manage auditing and security log and select Properties. Step 5 From the Local Security Setting tab, click Add User or Group to add your WinCollect user to the local security policy. Step 6 Log off of the Windows host and try to poll the remote host for Windows-based events that belong to your WinCollect log source. If you cannot collect events for the WinCollect log source, verify that your group policy does not override your local policy. You can also verify that the local firewall settings on the Windows host allow remote event log management. Configuring Windows event subscriptions for WinCollect agents To provide events to a single WinCollect agent, you can use Microsoft event subscriptions to forward events on each Windows system to provide events. With event subscriptions configured, numerous Windows hosts can forward their events to QRadar without administrator credentials. To use event subscriptions, you must do these tasks: 1 Configure event subscriptions on your Windows hosts. 2 Configure a log source on the WinCollect agent that receives the events. The WinCollect log source must have the Local System check box and Forwarded Events check box selected. The events collected are defined by the configuration of the event subscription on the remote host that sends the events. WinCollect forwards all of the events sent by the subscription configuration, regardless of what event log check boxes are selected for the log source. Event subscriptions only apply to WinCollect agents and hosts that are configured on the following Windows operating systems: • Windows 8 • Windows 7 • Windows Server 2008 R2 • Windows Server 2012 • Windows Vista For more information about event subscriptions, see your Microsoft documentation or the following website: http://technet.microsoft.com/en-us/library/cc749183.aspx. IBM Security QRadar WinCollect User Guide 6 LOG SOURCES FOR AGENTS WINCOLLECT A single WinCollect agent can manage and forward events from the local system or remotely poll a number of Windows-based log sources and operating systems for their events. Log sources that communicate through a WinCollect agent can be added individually. If the log sources contain similar configurations, you can simultaneously add multiple log sources. A change to an individually added log source updates only the individual log source. A change made to a group of log sources updates all of the log sources in the log source group. Adding a log source to a WinCollect agent You can add a log source to a specific WinCollect agent in your deployment. When you add a new log source to a WinCollect agent or edit the parameters of a log source, the WinCollect service is restarted. The events are cached while the WinCollect service restarts on the agent. Before you begin If you want to configure a log source that uses a WinCollect plug-in, you must read the requirements and perform the necessary steps to prepare the third-party device. For more information, see WinCollect plug-in requirements. About this task Use the Log Filter Type parameter to configure the log source to ignore events that are filtered by log type. You can also configure WinCollect agents to ignore events globally by ID code or log source. Exclusion filters for events are available for the following log types: • Security • System • Application • DNS Server • File Replication Service • Directory Service Global exclusions use the EventIDCode field from the event payload. To determine the values that are excluded, source and ID exclusions use the IBM Security QRadar WinCollect User Guide 30 LOG SOURCES FOR WINCOLLECT AGENTS Source= field and the EventIDCode= field of the Windows event payload. Separate multiple sources by using a semi-colon. Procedure Step 1 Click the Admin tab. Step 2 On the navigation menu, click Data Sources. Step 3 Click the WinCollect icon. Step 4 Click Agents. Step 5 Select the WinCollect agent, and click Log Sources. Step 6 Click Add. Step 7 Choose one of the following options: • For a WinCollect log source, select Microsoft Windows Security Event Log from the Log Source Type list and then select WinCollect from the Protocol Configuration list. • If this log source uses a WinCollect plug-in, configure the plug-in specific parameters. For more information about these parameters, see Configuration options for log sources that use WinCollect plug-ins. Step 8 Configure the common parameters. The following table describes the common parameters: Table C-1 WinCollect log source parameters Parameter Description Log Source Identifier The IP address or host name of a remote Windows operating system from which you want to collect Windows-based events. The log source identifier must be unique for the log source type. The Log Source Identifier field in a WinCollect log source is used to poll events from remote sources. Local System Disables remote collection of events for the log source. The log source uses local system credentials to collect and forward events to the QRadar. Domain The Windows domain that includes the Windows log source. This parameter is optional. The following examples use the correct syntax: LAB1, server1.mydomain.com The following example uses incorrect syntax:\\mydomain.com Application or Service Log Type Optional. Used for XPath queries. Provides a specialized XPath query for products that write their events as part of the Windows application log. This allows you to separate Windows events from events that is classified to a log source for another product. IBM Security QRadar WinCollect User Guide Adding a log source to a WinCollect agent 31 Table C-1 WinCollect log source parameters (continued) Parameter Description Log Filter Type Configures the WinCollect agent to ignore specific events from the Windows event log. Forwarded Events Enables QRadar to collect events that are forwarded from remote Windows event sources that use subscriptions. Forward events that use event subscriptions are automatically discovered by the WinCollect agent and forwarded as if they are a syslog event source. When you configure event forwarding from your Windows system, enable event pre-rendering. Event Types At least one event type must be selected. Enable Active Directory Lookups If the WinCollect agent is in the same domain as the domain controller that is responsible for the Active Directory lookup, you can select this check and leave the override domain and DNS parameters blank. Override Domain Controller The IP address or host name of the domain controller Name that is responsible for the Active Directory lookup. Required when the domain controller that is responsible for Active Directory lookup is outside of the domain of the WinCollect agent. Override DNS Domain Name The fully qualified domain name of the DNS server that is responsible for the Active Directory lookup. This example shows a fully qualified domain name: wincollect.com. Remote Machine Poll Interval (ms) The number of milliseconds between queries that poll remote Windows hosts for new events. The higher the expected event rate, the more frequently the WinCollect agent needs to poll remote hosts for events. • Use 7500 when the WinCollect agent collects events from a large number of remote computers that have a low event per second rate, for example, 100 remote computers that provide 10 events per second or less. • Use 3500 when the WinCollect agent collects events from a large number of remote computers that have a low event per second rate, for example, 50 remote computers that provide 20 events per second or less. • Use 1000 when the WinCollect agent collects events from a small number of remote computers that have a high event per second rate, for example, 10 remote computers that provide 100 events per second or less. IBM Security QRadar WinCollect User Guide 32 LOG SOURCES FOR WINCOLLECT AGENTS Table C-1 WinCollect log source parameters (continued) Parameter Description XPath Query Structured XML expressions that you can use to retrieve customized events from the Windows security event log. If you specify an XPath Query to filter events, the check boxes that you selected from the Standard Log Type or Event Type are ignored and the events that are QRadar collects use the contents of the XPath Query. To collect information by using an XPath Query, you might be required to enable Remote Event Log Management on Windows 2008. For more information, see XPath queries. Microsoft Server 2003 does not support XPath Queries for events. Credibility The credibility indicates the integrity of an event or offense as determined by the credibility value from the source devices. Credibility increases if multiple sources report the same event. Target Internal Destination Managed hosts with an event processor component in the Deployment Editor can be the target of an internal destination. Target External Destination Forwards your events to one or more external destinations that you have configured in your destination list. Coalescing Events Enables the log source to coalesce (bundle) events. By default, automatically discovered log sources inherit the value of the Coalescing Events list from the System Settings properties in QRadar. However, when you create or edit a log source, you can select the Coalescing Events check box to coalesce events for an individual log source. Store Event Payload Enables the log source to store event payload information. By default, automatically discovered log sources inherit the value of the Store Event Payload list from the the System Settings properties in QRadar. However, when you create or edit a log source, you can select the Store Event Payload check box to retain the event payload for an individual log source. Step 9 Click Save. Step 10 On the Admin tab, click Deploy Changes. IBM Security QRadar WinCollect User Guide Configuration options for log sources that use WinCollect plug-ins Configuration options for log sources that use WinCollect plug-ins Microsoft DHCP log source configuration options Each WinCollect plug-in has a unique set of configuration options. Use this reference to configure the plug-in specific log source parameters. The following table describes the log source configuration options for the Microsoft DHCP plug-in: Table C-2 Protocol parameters for WinCollect Microsoft DHCP Parameter Description Log Source Type Microsoft DHCP Protocol Configuration WinCollect Microsoft DHCP Local System To collect local events, the WinCollect agent must be installed on the same host as your Microsoft DHCP Server. The log source uses local system credentials to collect and forward events to the QRadar. Folder Path The directory path to your DHCP event logs. File Pattern Microsoft IAS log source configuration options 33 • For a local directory path, use c:\WINDOWS\system32\dhcp • For a remote directory path, use \\DHCP IP address\c$\Windows\System32\dhcp Type the regular expression (regex) required to filter the filenames. All files that match the pattern are included in the processing. The default file pattern is .* and matches all files in the Folder Path field. The following table describes the log source configuration options for the Microsoft IAS plug-in: Table C-3 Protocol parameters for WinCollect Microsoft IAS Parameter Description Log Source Type Microsoft IAS Server Protocol Configuration WinCollect Microsoft IAS / NPS Local System To collect local events, the WinCollect agent must be installed on the same host as your Microsoft IAS server. The log source uses local system credentials to collect and forward events to the QRadar. Root Directory The directory path to your IAS event logs. • For a local directory path, use %WINDIR%\System32\Logfiles • For a remote directory path, use \\ \c$\Windows\System32\Logfiles IBM Security QRadar WinCollect User Guide 34 LOG SOURCES FOR WINCOLLECT AGENTS Table C-3 Protocol parameters for WinCollect Microsoft IAS (continued) Parameter Description File Monitor Policy • Notification-based (local) uses the Windows file system notifications to detect changes to your event log. • Polling-based (remote) monitors changes to remote files and directories. The agent polls the remote event log and compares the file to the last polling interval. If the event log contains new events, the event log is retrieved. Polling Interval Microsoft ISA log source configuration options The polling interval, which is the amount of time between queries to the root log directory for new events. The following table describes the log source configuration options for the Microsoft ISA plug-in: Table C-4 Protocol parameters for WinCollect Microsoft ISA Parameter Description Log Source Type Microsoft ISA Protocol Configuration WinCollect Microsoft ISA / Forefront TMG Local System To collect local events, the WinCollect agent must be installed on the same host as your Microsoft ISA or Forefront TMG server. The log source uses local system credentials to collect and forward events to the QRadar. IBM Security QRadar WinCollect User Guide Configuration options for log sources that use WinCollect plug-ins 35 Table C-4 Protocol parameters for WinCollect Microsoft ISA (continued) Parameter Description Root Directory The directory path to your ISA event logs. When you specify a remote file path, use a dollar sign ($) instead of a colon (:) to represent your drive name. Microsoft ISA 2004 • For a local directory path, use \MicrosoftISAServer\ISALogs\ • For a remote directory path, use \ \ \MicrosoftISAServer\ISALogs\ Microsoft ISA 2006 • For a local directory path, use %systemroot%\LogFiles\ISA\ • For a remote directory path, use \ \%systemroot%\LogFiles\ISA\ Microsoft Threat Management Gateway File Monitor Policy Polling Interval File Forwarder log source configuration parameters • For a local directory path, use \ \ISALogs\ • For a remote directory path, use \\ \ \ \ISALogs\ • Notification-based (local) uses the Windows file system notifications to detect changes to your event log. • Polling-based (remote) monitors changes to remote files and directories. The agent polls the remote event log and compares the file to the last polling interval. If the event log contains new events, the event log is retrieved. The amount of time between queries to the root log directory for new events. The following table describes the log source configuration options for the File Forwarder plug-in: Table C-5 File Forwarder protocol parameters Parameter Description Log Source Type Universal DSM Protocol Configuration WinCollect File Forwarder Local System Disables remote collection of events for the log source. The log source uses local system credentials to collect and forward events to the QRadar. IBM Security QRadar WinCollect User Guide 36 LOG SOURCES FOR WINCOLLECT AGENTS Table C-5 File Forwarder protocol parameters (continued) Parameter Description Root Directory The location of the log files to forward to QRadar. If the WinCollect agent remotely polls for the file, the root log directory must specify both the server and the folder location for the log files. For example, \\server\sharedfolder\remotelogs\. File Pattern The regular expression (regex) required to filter the file names. All matched files are included in the processing. The default file pattern is .* and matches all files in the Root Directory field. Monitoring Algorithm • Continuous Monitoring is intended for files systems that append data to log files. • File Drop is used for the log files in the root log directory that are read one time, and then ignored in the future. • Notification-based (local) uses the Windows file system notifications to detect changes to your event log. • Polling-based (remote) monitors changes to remote files and directories. The agent polls the remote event log and compares the file to the last polling interval. If the event log contains new events, the event log is retrieved. • Text (file held open) - The system that generates your event log continually leaves the file open to append events to the end of the file. • Text (file open when reading) - The system that generates your event log opens the event log from the last known position, and then writes events and closes the event log. • Memory Mapped Text (local only) - Select this option only when advised by Professional Services. This option is used when the system that generates your event log polls the end of the event log for changes. This option requires the Local System check box to be selected. File Monitor Type File Reader Type Microsoft IIS log source configuration options The following table describes the log source configuration options for the Microsoft IIS plug-in: Table C-6 Protocol parameters for WinCollect Microsoft IIS Parameter Description Log Source Type Microsoft IIS Protocol Configuration WinCollect Microsoft IIS IBM Security QRadar WinCollect User Guide Configuration options for log sources that use WinCollect plug-ins 37 Table C-6 Protocol parameters for WinCollect Microsoft IIS (continued) Microsoft SQL log source configuration options Parameter Description Root Directory The directory path to your Microsoft IIS log files. • For Microsoft IIS 6.0 (full site), use %SystemRoot%\LogFiles • For Microsoft IIS 6.0 (individual site), use %SystemRoot%\LogFiles\site name • For Microsoft 7.0-8.0 (full site), use %SystemDrive%\inetpub\logs\LogFiles • For Microsoft IIS 7.0-8.0 (individual site), use %SystemDrive%\inetpub\logs\LogFiles\site name Polling Interval The amount of time between queries to the root log directory for new events. Protocol Logs Specifies what items to collect from Microsoft IIS. Select one or more of the following options: • FTP • NNTP/News • SMTP/Mail • W3C The following table describes the log source configuration options for the Microsoft SQL plug-in: Table C-7 Protocol parameters for WinCollect Microsoft SQL Parameter Description Log Source Type Microsoft SQL Protocol Configuration WinCollect Microsoft SQL IBM Security QRadar WinCollect User Guide 38 LOG SOURCES FOR WINCOLLECT AGENTS Table C-7 Protocol parameters for WinCollect Microsoft SQL (continued) Parameter Description Root Directory The directory path to your SQL event logs. Microsoft SQL 2000 • For a local directory path, use C:\Program Files\Microsoft SQL Server\Mssql\Log • For a remote directory path, use \\SQL IP address\c$\Program Files\Microsoft SQL Server\Mssql\Log Microsoft SQL 2005 • For a local directory path, use c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\LOG\ • For a remote directory path, use \\SQL IP address\c$\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\LOG\ Microsoft SQL 2008 • For a local directory path, use C:\Program Files\Microsoft SQL Server\MSSQL10.MSSQLSERVER\MSSQL\Log\ • For a remote directory path, use \\SQL IP address\c$\Program Files\Microsoft SQL Server\MSSQL10.MSSQLSERVER\MSSQL\Log\ Microsoft SQL 2008R2 Adding multiple log sources • For a local directory path, use C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Log • For a remote directory path, use \\SQL IP address\c$\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\Log Log File Name The name of the file that contains the SQL error log. File Monitor Policy • Notification-based (local) uses the Windows file system notifications to detect changes to your event log. • Polling-based (remote) monitors changes to remote files and directories. The agent polls the remote event log and compares the file to the last polling interval. If the event log contains new events, the event log is retrieved. You can add multiple log sources at one time to QRadar. The log sources must share a common configuration protocol and be associated with the same WinCollect agent. You can upload a text file that contains a list of IP addresses or host names, run a query against a domain controller to get a list of hosts, or manually input a list of IP IBM Security QRadar WinCollect User Guide Adding multiple log sources 39 addresses or host names by typing them in one at a time. Depending on the number of WinCollect log sources that you add at one time, it can time for the WinCollect agent to access and collect all Windows events from the log source list. Procedure Step 1 Click the Admin tab. Step 2 On the navigation menu, click Data Sources. Step 3 Click the WinCollect icon. Step 4 Select the WinCollect agent, and click Log Sources. Step 5 From the Bulk Actions menu, select Bulk Add. Step 6 Configure values for your log sources. Step 7 Select one of the following methods to bulk import log sources: • Select the File Upload tab and then select a text file IP addresses or host names of log sources that you want to add. The maximum number of log sources you can add is 500. The text file must contain one IP address or host name per line. Extra characters after an IP address or host names longer than 255 characters result in an error. As a result a log source from the host list might not be added. • Select the Domain Controller tab and then type the IP address and full domain name for the domain controller. To search a domain, you must add the domain, user name, and password for the log source before you poll the domain for hosts to add. • Select the Manual tab and then type an IP address or host name to add to the host list. Click Add Host. Step 8 Click Save. Step 9 Click Continue. The log sources are added to your WinCollect agent. IBM Security QRadar WinCollect User Guide 7 WINCOLLECT PLUG-IN REQUIREMENTS Some log sources require a WinCollect plug-in to support communication between your WinCollect agent and the Microsoft Windows servers. Each plug-in has a unique set of requirements and instructions. All plug-ins are available for download from the IBM support website (https://www.ibm.com/support). WinCollect plug-ins support the following server versions: Table D-1 Supported server versions for WinCollect plug-ins Plug-in Supported servers Microsoft DHCP Microsoft DHCP Server 2003 Microsoft DHCP Server 2008 Microsoft DHCP Server 2012 Microsoft IAS Windows 2003 operating systems with Microsoft IAS Server 2003 enabled Windows 2008 operating systems with Microsoft Network Policy Server 2008 enabled Windows 2012 operating systems with Microsoft Network Policy Server 2012 enabled Microsoft ISA Microsoft ISA Server 2004 Microsoft ISA Server 2006 Microsoft Forefront Threat Management Gateway 2010 Microsoft IIS Microsoft IIS Server 6.0 Microsoft IIS Server 7.0 Microsoft IIS Server 7.5 Microsoft IIS Server 8.0 Microsoft SQL Microsoft SQL Server 2000 Microsoft SQL Server 2003 Microsoft SQL Server 2008 Microsoft SQL Server 2008R2 IBM Security QRadar WinCollect User Guide 42 WINCOLLECT PLUG-IN REQUIREMENTS Microsoft DHCP plug-in requirements WinCollect agents support local collection and remote polling for Microsoft DHCP Server installations. To remotely poll for Microsoft DHCP Server events, you must provide administrator credentials or domain administrator credentials. If your network policy restricts the use of administrator credentials, you can install a WinCollect agent on the same host as your Microsoft DHCP Server. Local installations of WinCollect do not require special credentials to forward DHCP events to QRadar. The DHCP event logs that are monitored by WinCollect are defined by the directory path you specify in your WinCollect DHCP log source. WinCollect evaluates the root log directory folder to automatically collect new DHCP events that are written to the event log. As described in the following table, DHCP event logs start with DHCP, contain a three-character day of the week abbreviation, and end with .log. DHCP log files in the root log directory that match either an IPv4 or IPv6 DHCP log format is monitored for new events by the WinCollect agent. Table D-2 Example log format for Microsoft DHCP events Log type Example log file format IPv4 DhcpSrvLog-Mon.log IPv6 DhcpV6SrvLog-Wed.log Log files that do not match the DHCP event log format are not parsed or forwarded to QRadar. Enabling DHCP event logs on your Microsoft Windows Server To write DHCP events to a file for WinCollect, you must enable DHCP event logs on your Microsoft Windows Server. Procedure Step 1 Log in to your Microsoft Windows Server. Step 2 Click Control Panel > Administrative Tools > DHCP. Step 3 Choose one of the following options: • Windows Server 2003 - Right-click on your DHCP server and select Properties. • Microsoft Server 2008R2 and above - Right-click on IPv4 or IPv6 and select Properties. Step 4 Click the General tab. Step 5 Click Enable DHCP Audit Logging. Step 6 Click Apply. Step 7 Click OK. IBM Security QRadar WinCollect User Guide Microsoft IAS and NPS plug-in requirements 43 Windows 2008R2 Servers use DHCP logs that are enabled independently. You might be required to repeat this procedure to enable both IPv4 and IPv6 audit logs. Microsoft IAS and NPS plug-in requirements The Microsoft Internet Authentication Service (IAS) plug-in for WinCollect forwards RADIUS and authentication, authorization, and accounting (AAA) events from Microsoft IAS or Network Policy (NPS) Servers to IBM Security QRadar. Configuring the Microsoft IAS plug-in for WinCollect WinCollect agents support local event collection and remotely poll for Microsoft IAS and NPS events that log to a file. To configure a WinCollect plug-in for Microsoft IAS, do these steps: 1 On your Microsoft IAS or NPS server, configure the system to generate W3C event logs. 2 On your QRadar Console, install the WinCollect plug-in for the Microsoft IAS protocol. 3 On your QRadar Console, configure a WinCollect log source to collect event logs. 4 On your QRadar Console, verify that the events are forwarded from your WinCollect agent. 5 If you do not receive events or status messages, verify that the WinCollect agent can communicate by either TCP or UDP on port 514 to the QRadar Console or QRadar Event Collector. Microsoft IAS or NPS server log formats Microsoft IAS and NPS installations write RADIUS and authentication events to a common log directory. To collect these events with WinCollect, you must configure Microsoft IAS or Microsoft NPS to write an event log file to a directory. WinCollect supports the following event log formats: Microsoft IAS directory structure for event collection • Data Transformation Service (DTS) • Open Database Connectivity (ODBC) • Internet Authentication Service (IAS) The event logs that are monitored by WinCollect are defined by the configuration of the root directory in your log source. When you specify a root log directory, you must point the WinCollect agent to the folder that contains Microsoft ISA or NPS events. The root log directory does not recursively search sub-directories for event files. To increase performance you can create a sub folder for your IAS and NPS event logs. For example, you can create a directory similar to the following: \Windows\System32\Logfiles\NPS. When you create a specific event folder IBM Security QRadar WinCollect User Guide 44 WINCOLLECT PLUG-IN REQUIREMENTS the agent does not have to evaluate a large number of files to locate your event logs. If your system generates large amounts of IAS or NPS events, you can configure your Windows system to create a new event log at daily intervals. Creating new logs ensures that the agent does not have to search large logs for new events. Microsoft ISA plug-in requirements The WinCollect plug-in for Microsoft Internet Security and Acceleration (ISA) forwards network proxy and firewall events from Microsoft ISA or Microsoft Forefront Threat Management Gateway (TMG) servers to IBM Security QRadar. Configuring the Microsoft ISA plug-in WinCollect agents support local event collection and remotely poll for Microsoft ISA and TMG events that log to a file. To configure a WinCollect plug-in for Microsoft ISA, do these steps: 1 On your Microsoft ISA or TMG server, configure the system to generate W3C event logs. 2 On your QRadar Console, install the WinCollect plug-in for the Microsoft ISA protocol. 3 On your QRadar Console, configure a WinCollect log source to collect event logs. 4 On your QRadar Console, verify that the events are forwarded from your WinCollect agent. 5 If you do not receive events or status messages, verify that the WinCollect agent can communicate by either TCP or UDP on port 514 to the QRadar Console or QRadar Event Collector. IBM Security QRadar WinCollect User Guide Microsoft ISA plug-in requirements Supported Microsoft ISA or TMG server log formats 45 Microsoft ISA and Forefront Threat Management Gateway installations create individual firewall and web proxy event logs in a common log directory. To collect these events with WinCollect, you must configure your Microsoft ISA or Microsoft TMG to write event logs to a log directory. WinCollect supports the following event log formats: • Web proxy logs in WC3 format (w3c_web) • Microsoft firewall service logs in WC3 format (w3c_fws) • Web Proxy logs in ISA format (isa_web) • Microsoft firewall service logs in ISA format (isa_fws) The W3C event format is the preferred event log format. The W3C format contains a standard header with the version information and all of the fields that are expected in the event payload. You can customize the W3C event format for the firewall service log and the web proxy log to include or exclude fields from the event logs. You can use the default W3C format fields. If the W3C format is customized, the following fields are required to properly categorize events: Table D-1 W3C format required fields Required field Description Client IP (c-ip) Source IP address Action Action that is taken by the firewall Destination IP (r-ip) Destination IP address Protocol (cs-protocol) Application protocol name, for example, HTTP or FTP Client user name (cs-username) User account that made the data request of the firewall service Client user name (username) User account that made the data request of the web proxy service IBM Security QRadar WinCollect User Guide 46 WINCOLLECT PLUG-IN REQUIREMENTS Microsoft ISA directory structure for event collection File Forwarder plug-in requirements The event logs that are monitored by WinCollect are defined by the configuration of the root directory in your log source. WinCollect evaluates the directory folder and recursively searches the subfolders of the root log directory to determine when new events are written to the event log. By default, the WinCollect plug-in polls the root log directory for updated event logs every five seconds. With the WinCollect plug-in for File Forwarder, WinCollect agents can collect and forward event logs for Windows appliances or software. Use the plug-in to configure a root directory that the WinCollect agent can monitor for Windows-based event log files. After you configure your device, you can map your File Forwarder to a syslog destination. WinCollect evaluates the root log directory to determine when file changes occur. The log files that are read by the plug-in must be text-based, single-line events. Multi-line events are not supported. The File Forwarder plug-in requires a Universal DSM to parse and categorize events. Microsoft IIS plug-in requirements With the WinCollect plug-in for Microsoft Internet Information Server (IIS), WinCollect agents can parse local event logs from your Microsoft IIS server and forward IIS events to IBM Security QRadar. To collect Microsoft IIS events, a WinCollect agent must be installed on your Microsoft IIS server. Remote polling for Microsoft IIS events is not supported by the WinCollect plug-in for Microsoft IIS. Microsoft Internet Information Services (IIS) includes a range of administrative features for website management. You can monitor attempts to access your websites to determine whether attempts were made to read or write to your files. You can create a single Microsoft IIS log source to record events from your entire website directory or individual websites. The Microsoft IIS device plug-in can read and forward events for the following logs: • Website (W3C) logs • File Transfer Protocol (FTP) logs • Simple Mail Transfer Protocol (SMTP) logs • Network News Transfer Protocol (NNTP) logs The WinCollect plug-in can monitor W3C, IIS, and NCSA formatted event logs. However, the IIS and NCSA event formats do not contain as much event information in their event payloads as the W3C event format. To collect the maximum information that is available, you can configure your Microsoft IIS server IBM Security QRadar WinCollect User Guide Microsoft SQL Server plug-in 47 to write events in W3C format. WinCollect can collect both ASCII and UTF-8 encoded event log files. Microsoft IIS directory structure for event collection WinCollect can monitor your entire IIS directory structure. The sites and event logs that are monitored by WinCollect are defined by the configuration of the root directory in your log source. When you specify a root log directory, WinCollect evaluates the directory folder and all subfolders to determine when new events are written to the event log. When you monitor the IIS root website, WinCollect can use one log source to collect all of your IIS server events. If you want to monitor individual websites, you must configure a log source for each website in your directory. You can configure the log source for the individual website to monitor the root log directory in your IIS directory structure. By default, Microsoft IIS installations update event logs every 30 seconds. Depending on the number of sites that you monitor, you might notice that your WinCollect agent uses more resources during event log update intervals. Microsoft SQL Server plug-in You can use the WinCollect plug-in for Microsoft SQL Server to parse event logs from the Microsoft SQL Server and forward the event information to IBM Security QRadar. The error log is a standard text file that contains SQL Server information and error messages. WinCollect monitors the SQL error log for new events and forwards the event to QRadar. The error log can provide meaningful information to help you to troubleshoot issues or alert you to potential or existing problems. The error log output includes the time and date that the message was logged, the source of the message, and the description of the message. If an error occurs, the log contains the error message number and a description. Microsoft SQL Server retains backups of the last six error log files. WinCollect can collect SQL error log events. To collect Microsoft SQL Server audit and authentication events, you can configure the Microsoft SQL Server DSM. For more information, see the IBM Security QRadar DSM Configuration Guide. WinCollect agents support local collection and remote polling for Microsoft SQL Server installations. To remotely poll for Microsoft SQL Server events, you must provide administrator credentials or domain administrator credentials. If your network policy restricts the use of administrator credentials, you can install a WinCollect agent on the same host as your Microsoft SQL Server. Local installations of WinCollect do not require special credentials to forward SQL events to QRadar. IBM Security QRadar WinCollect User Guide 8 XPATH QUERIES An XPath query is a log source parameter that filters specific events when the query communicates with a Windows 2008-based event log. XPath queries use XML notation and are available in QRadar when you retrieve events by using the WinCollect protocol. The most common method of creating an XPath query is to use Microsoft Event Viewer to create a custom view. The custom view that you create for specific events in Event Viewer can generate XPath notations. You can then copy this generated XPath notation in your XPath query to filter your incoming log source events for specific event data. Note: To manually create your own XPath queries, you must be proficient with XPath 1.0 and XPath queries. Enabling remote log management on a Windows operating system Enables remote log management only when your log source is configured to remotely poll other Windows systems. Windows 2008 You can enable remote log management on Windows Server 2008 for XPath queries. Local system log sources that use XPath queries do not require a remote log management firewall exception for locally collected events. Procedure Step 1 On your desktop, select Start > Control Panel. Step 2 Click the Security icon. Step 3 Click Allow a program through Windows Firewall. Step 4 If prompted by User Account Control, click Continue. Step 5 From the Exceptions tab, select Remote Event Log Management. Step 6 Click OK. IBM Security QRadar WinCollect User Guide 50 Windows 2008R2 You can enable remote log management on Windows Server 2008R2 for XPath queries. Procedure Step 1 On your desktop, select Start > Control Panel. Step 2 Click the Windows Firewall icon. Step 3 From the menu, click Allow a program or feature through Windows Firewall. Step 4 If prompted by User Account Control, click Continue. Step 5 Click Change Settings. Step 6 From the Allowed programs and features pane, select the Remote Event Log Management check box. This also selects a check box for a network type. Depending on your network, you might need to correct or select additional network types. Step 7 Click OK. Windows 7 You can enable remote log management on Windows 7 for XPath queries. Procedure Step 1 On your desktop, select Start > Control Panel. Step 2 Click the System and Security icon. Step 3 From the Windows Firewall pane, click Allow a program through Windows Firewall. Step 4 If prompted by User Account Control, click Continue. Step 5 Click Change Settings. Step 6 From the Allowed programs and features pane, select the Remote Event Log Management check box. Depending on your network, you might need to correct or select additional network types. Step 7 Click OK. IBM Security QRadar WinCollect User Guide Creating a custom view Creating a custom view 51 Use the Microsoft Event Viewer to create custom views, which can filter events for severity, source, category, keywords, or specific users. WinCollect supports up to 10 selected event logs in the XPath query. Event IDs that are suppressed do not contribute towards the limit. WinCollect log sources can use XPath filters to capture specific events from your logs. To create the XML markup for your XPath Query parameter, you must create a custom view. You must log in as an administrator to use Microsoft Event Viewer. XPath queries that use the WinCollect protocol the TimeCreated notation do not support filtering of events by a time range. Filtering events by a time range can lead to errors in collecting events. Procedure Step 1 On your desktop, select Start > Run. Step 2 Type the following command: Eventvwr.msc Step 3 Click OK. Step 4 If you are prompted, type the administrator password and press Enter. Step 5 On the Action menu, select Create Custom View. When you create a custom view, do not select a time range from the Logged list. The Logged list includes the TimeCreated element, which is not supported in XPath queries for the WinCollect protocol. Step 6 In Event Level, select the check boxes for the severity of events that you want to include in your custom view. Step 7 Select an event source: Step 8 Type the event IDs to filter from the event or log source. Use commas to separate IDs. for example, the following list contains an individual ID and a range: 4133, 4511-4522. Step 9 From the Task Category list, select the categories to filter from the event or log source. Step 10 From the Keywords list, select the keywords to filter from the event or log source. Step 11 Type the user name to filter from the event or log source. Step 12 Type the computer or computers to filter from the event or log source. Step 13 Click the XML tab. Step 14 Copy and paste the XML to the XPath Query field of your WinCollect log source configuration. Note: If you specify an XPath query for your log source, only the events that are specified in the query are retrieved by the WinCollect protocol and forwarded to IBM Security QRadar WinCollect User Guide 52 QRadar. Check boxes that you select from the Standard Log Type or Event Type are ignored by the log source configuration. What to do next Configure a log source with the XPath query. Adding an XPath log source You can create a log source that includes the XPath query from the Event Viewer. Procedure Step 1 Click the Admin tab. Step 2 On the navigation menu, click Data Sources. Step 3 Click the WinCollect icon. Step 4 Click Agents. Step 5 Select the WinCollect agent, and click Log Sources. Step 6 Click Add. Step 7 From the Log Source Type list, select Microsoft Windows Security Event Log. Step 8 From the Protocol Configuration list, select WinCollect. Step 9 Configure the parameters: Table E-1 WinCollect log source parameters Parameter Description Log Source Identifier The IP address or host name of a remote Windows operating system from which you want to collect Windows-based events. The log source identifier must be unique for the log source type. The Log Source Identifier field in a WinCollect log source is used for polling events from remote sources. This field is used in the same manner as the RemotMachine field in the Adaptive Log Exporter. Local System Disables remote collection of events for the log source. The log source uses local system credentials to collect and forward events to the QRadar. Domain The Windows domain that includes the Windows log source. This parameter is optional. The following examples use the correct syntax: LAB1, server1.mydomain.com The following example uses incorrect syntax:\\mydomain.com Standard Log Types Clear all of the log type check boxes. The XPath query defines the log types for the log source. Forwarded Events Clear this check box. IBM Security QRadar WinCollect User Guide Adding an XPath log source 53 Table E-1 WinCollect log source parameters (continued) Parameter Description Event Types Clear this check box. The XPath query defines the log types for the log source. Enable Active Directory Lookups If the WinCollect agent is in the same domain as the domain controller that is responsible for the Active Directory lookup, you can select this check and leave the override domain and DNS parameters blank. Override Domain Controller The IP address or host name of the domain controller Name that is responsible for the Active Directory lookup. Required when the domain controller that is responsible for Active Directory lookup is outside of the domain of the WinCollect agent. Override DNS Domain Name The fully qualified domain name of the DNS server that is responsible for the Active Directory lookup. For example, the following domain name uses the correct syntax: wincollect.com. WinCollect Agent The WinCollect agent to manage this log source. Remote Machine Poll Interval (ms) The number of milliseconds between queries to the remote Windows host to poll for new events. The higher the expected event rate, the more frequently the WinCollect agent needs to poll remote hosts for events. XPath Query • Use 7500 when the WinCollect agent collects events from a large number of remote computers that have a low event per second rate, for example, 100 remote computers that provide 10 events per second or less. • Use 3500 when the WinCollect agent collects events from a large number of remote computers that have a low event per second rate, for example, 50 remote computers that provide 20 events per second or less. • Use 1000 when the WinCollect agent collects events from a small number of remote computers that have a high event per second rate, for example, 10 remote computers that provide 100 events per second or less. The XPath query that you defined in Microsoft Event Viewer. To collect information by using an XPath query, you might be required to enable Remote Event Log Management on Windows 2008. Note: Microsoft Server 2003 does not support XPath Queries for events. Step 10 Click Save. Step 11 On the Admin tab, click Deploy Changes. IBM Security QRadar WinCollect User Guide 54 XPath query examples Example: Monitor events for a specific user Use these XPath examples as a reference when you create XPath queries. For more information about XPath queries, see your Microsoft documentation. In this example, the query retrieves events from all Windows event logs for the guest user. Credential logon for Windows 2008 In this example, the query retrieves specific event IDs from the security log for Information-level events that are associated with the account authentication in Windows 2008. Table E-1 Event IDs in this example ID Description 4776 The domain controller attempted to validate credentials for an account. 4777 The domain controller failed to validate credentials for an account. In this example, the query examines event IDs to retrieve specific events for a user account that is created on a fictional computer that contains a user password database. IBM Security QRadar WinCollect User Guide XPath query examples 55 Table E-2 Event IDs in this example ID Description 4720 A user account was created. 4722 A user account was enabled. 4723 An attempt was made to change the password of an account. 4724 An attempt was made to reset password of an account. 4725 A user account was disabled. 4726 A user account was deleted. 4741 A computer account was created. 4742 A computer account was changed. 4743 A computer account was deleted. IBM Security QRadar WinCollect User Guide A TROUBLESHOOTING A WINCOLLECT AGENT Log files created by the WinCollect agent during configuration or installation contain error messages and other valuble information. To determine the root cause of your error, review the error logs. The WinCollect agent creates an installation log file during the installation process for both standard and command-line installations. The Status parameter might indicate that there is an issue with a WinCollect agent. The Status parameter is located in the WinCollect window in IBM Security QRadar SIEM. The WinCollect agent might report the following statuses: • Running indicates that the WinCollect agent is active on the Windows host. • Stopped indicates that the WinCollect agent is stopped. If the WinCollect service is stopped, events from the log sources that are managed by the agent are not forwarded to the QRadar Console. • Unavailable indicates that the WinCollect service that reports on the status of the WinCollect agent is stopped or restarted. The services can no longer report the agent status. • No Communication from Agent indicates that the WinCollect agent has not established communication with the QRadar Console. If you manually added the WinCollect agent, verify that the Host Name parameter is correct. Also verify that firewalls in your deployment are not blocking communication between the WinCollect agent and the Event Collector or QRadar Console. You can also view the installation log for error information about your WinCollect agent installation. Procedure Step 1 Log in to the host of your WinCollect agent. Step 1 On the desktop, select Start > Run. Step 2 Type the following: %TEMP% Step 3 Click OK. The Windows Explorer displays the temporary directory. Step 4 Open the WinCollect installation log from the temporary directory. Setup Log <#00X>.txt Step 5 Review the log file to determine the cause of the installation failure. IBM Security QRadar WinCollect User Guide 58 Installation log examples Example: Missing authorization or Console IP address Example: Installation stopped by user The installation log captures the install process for WinCollect and includes information about the installation failure. The information contained in the setup log file is required to troubleshoot WinCollect installations with Customer Support. The following text shows the error message generated when the AUTH_TOKEN or CONFIG_CONSOLE_ADDRESS is missing from the command-line installation: ERROR: Installation was aborted because only one of /AUTH_TOKEN and /CONFIG_CONSOLE_ADDRESS were specified. Both must be specified (for remote configuration management) or neither specified (for stand-alone operation) The following text shows the message generated when a standard installation is stopped by the user: Message box (Yes/No): Setup is not complete. If you exit now, the program will not be installed. You may run Setup again at another time to complete the installation. Exit Setup? Example: Installation file in use error The WinCollect agent cannot be installed while the WinCollect service is running. To avoid an installation issue, stop the WinCollect service before you attempt to reinstall the WinCollect agent on your host. The following text displays the message error message when an installation file is in use: Defaulting to Abort for suppressed message box (Abort/Retry/Ignore): C:\Program Files (x86)\WinCollect\bin\WinCollect.exe An error occurred while trying to replace the existing file: DeleteFile failed; code 5. Access is denied. Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation. IBM Security QRadar WinCollect User Guide Troubleshooting device configuration issues Troubleshooting device configuration issues 59 The WinCollect agent creates a device log that stores configuration information and warnings about log sources that are configured for each WinCollect agent. Each time the WinCollect service is restarted or the date changes, a new log is created on the Windows host for the WinCollect agent. All device logs contain time stamps to help you find the most recent log file. The device log captures log source configuration information for WinCollect and includes information about log source issues. Procedure Step 1 Log in to the host of your WinCollect agent. Step 2 Navigate to the following directory on the WinCollect host: C:\Program Files\IBM\WinCollect\logs\ On 64-bit operating systems, this file is the following location: C:\Program Files (x86)\WinCollect\IBM\logs\ Step 3 Open the following file: WinCollect_Device.date identifier.txt Device Polling Overdue A warning message that indicates that device polling is overdue occurs when the WinCollect agent is waiting to remotely collect events from a log source that is managed by the WinCollect agent, but the device polling is in the queue. This warning message can occur when you add or edit a large number of remotely collected log sources for a WinCollect agent with a large number of remotely collected log sources. Each time that the log source is edited, the service is restarted on the WinCollect agent and each log source is polled for updated events. Log sources near the bottom of the list can be in queue waiting to be polled. If log sources are waiting to be polled, the following message is displayed in the device log: WARN Device.WindowsLog.EventLogMonitor.OnTimerExpired : Event log 10.100.100.10 [\\10.100.100.10:Application] is seriously overdue to be polled (interval 500 millisec, overdue = 45005 millisec). This message indicates that the WinCollect agent is waiting to poll the remote log source for events. IBM Security QRadar WinCollect User Guide B NOTICES AND TRADEMARKS What’s in this appendix: • Notices • Trademarks This section describes some important notices, trademarks, and compliance information. Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not grant you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A. 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IBM Security QRadar WinCollect User Guide INDEX A L agent adding 21 deleting 23 disabling 22 enabling 22 agent installations 7 audience 1 authorized services 12 authorizing WinCollect 12 log source adding 21, 29 deleting 23 enabling/disabling 22 managing 25, 29 M Microsoft IIS overview 43, 44 Microsoft IIS plug-in 43, 44, 46 Microsoft SQL plug-in 47 B bulk actions adding 38 P plug-ins file forwarder 46 Microsoft IIS 43, 44, 46 Microsoft SQL 47 C collection type local 7 remote 7 command line 11 credentials 26 R remote polling credentials 26 remote polling interval 31, 53 D deployment 7 destinations adding 23 deleting 24 device log examples 59 S schedules deleting 25 security practices statement 1 E T EPS 8 tested events per second 8 troubleshooting 59 device polling overdue 59 F file forwarder plug-in 46 W WinCollect adding multiple sources 38 WinCollect credentials 26 WinCollect log source adding 29 H host requirements 8 I installation log examples 58 installing command-line installation 11 Internet Information Server (IIS) 43, 44, 46 X XPath creating custom views 51 remote event log management 49 IBM Security QRadar WinCollect User Guide 66 INDEX XPath examples 54 IBM Security QRadar WinCollect User Guide
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