125_325365 Roctel Sample Invoice
User Manual: Roctel-Sample-Invoice
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Page Count: 3
Mr Sample Customer
99 Elizabeth St
MELBOURNE VIC 3000
Account
Summary
PREVIOUS
ADJUSTMENTS
RECEIVED
$0.00
$36.22CR
Important
Information
Billing
History
Charges
Summary
Account History
50
40
30
20
10
0
Month of Issue
Contact
Details
Payment
Slip
YOU DO NOT NEED TO PAY THIS BILL
Payment will be made automatically.
Credit card and Direct Debit payments will appear as "Telecommunications Payment Services" on your bank
statement.
The amount of $35.29 will automatically be debited to your credit card on the due date.
*844 2321 0000000000325365 60
$35.29
15 Feb 2013
$0.00
321321
321321-125
28 Jan 2013
1 of 3
AMOUNT DUE
$35.29
Account
Details
NEW CHARGES
NEW CHARGES DUE
OVERDUE -
PAY NOW
ACCOUNT NUMBER
INVOICE NUMBER
DATE OF ISSUE
PAGE NUMBER
NEW CHARGES
$35.29
Landline Telephony
GST
Total Charges
Account
Details
AMOUNT DUE
PAYMENT DUE
ACCOUNT NUMBER
INVOICE NUMBER
DATE OF ISSUE
PAGE NUMBER
$32.08
$3.21
$35.29
$35.29
15 Feb 2013
321321
321321-125
28 Jan 2013
1 of 3
Roctel Unit 20, 198 Beavers Rd Northcote VIC 3070
Tax Invoice
ABN 89 140 230 940
Roctel are your NBN experts. Call us now to get NBN ready!
Customer Service
1800 ROCTEL (762835)
Fax
1300 771 540
Line Faults, Internet Support & Pay-By-Phone
1800 ROCTEL (762835)
$36.22
INFORMATION ON PREMIUM SERVICES
Premium Services (or PSMS) generally begin with a 19 number, and can consist of the following; voting lines, ringtones and sports scores etc. Charges for these services are
higher than standard SMS rates and can be billed in the following way;
‘ Flat rate:
Flat fixed fee for each SMS sent to and/or received from a premium number, or a flat fee per phone call made to the premium service.
‘ Subscription
: Opt into an ongoing subscription with associated charges.
‘ Joining Fees
: Charged an additional joining fee as part of an ongoing subscription
‘ Timed Rate:
Premium call is times and charged at a per minute rate
‘ Data Volume Charge:
Charged according to how many kilobytes of data are downloaded
CALL OUR CUSTOMER SERVICE TEAM TO REQUEST FREE BARRING OR OPTING OUT OF PSMS
To bar Telstra and Optus mobile PSMS please call our customer service team. We can also assist you in opting out of current PSMS subscriptions.
business day to process, and once the opt-out is complete there will be no further charges for that particular subscription.
COMPLAINTS ABOUT PSMS SERVICES
If you should need to raise a complaint about your Premium Service you should contact the content provider who supplied you with the Premium Service in the first instance.
Our customer service team will assist you in resolving such matters.
Orders take up to 1
Bulletin BoardBulletin Board
Roctel Support Hours
Mon-Fri: 7am - 10pm
Sat: 9am - 6pm
Sun: 9am - 5pm
- - -
Payment Surcharges
Payments made using an Amex or Diners Club Card will attract a 3.5% surcharge.
How To PayHow To Pay
Biller Code: 707364
Ref: 3213210
BPay
Contact your participating Bank, Credit Union or Building Society, either by internet
or telephone, to make this payment from your cheque, savings or credit card
account. When prompted enter the biller code and your Customer Reference.
National Australia Bank Tel: 13 22 65 Internet: www.national.com.au
Commonwealth Bank Tel: 13 22 21 Internet: www.commbank.com.au
Westpac Banking Corp Tel: 13 20 32 Internet: www.westpac.com.au
St George Bank Tel: 13 33 30 Internet: www.stgeorge.com.au
ANZ Bank Tel: 13 13 14 Internet: www.anz.com.au
Suncorp Metway Bank Tel: 13 11 55 Internet: www.suncorpmetway.com.au
Credit Card
You can now pay your phone bill 24 hours per day by using our automated credit
card system. Simply call 1800 ROCTEL (762835) to pay your bill day or night. A
receipt number will be provided for your records.
Alternatively complete your credit card details in the form below and post to the
address on the front of the payment slip.
Paying In Person
Please present this payment slip at any Post Office where cash, cheque or credit
card will be accepted using the barcode.
Mail
Detach the payment slip from the bottom of the bill and return it together with your
cheque made payable to Roctel Pty Ltd.
Direct Deposit
Westpac Banking Corporation BSB : 032-002
Account No: 483217
Please ensure you use your account number as the reference number so we can
track your payment.
Direct Debit
Contact Customer Service to setup Direct Debit.
$All payments made by BPay, Credit Card or Direct Debit will be processed by our
payment clearing house Telecommunications Payment Services.
To access usage please use our customer portal or contact us for more
information.
A charge may apply for billing enquiry calls or alternatively you may contact us via
our website.
Late Payment Fee
If your payment is not received on or before the due date, a late payment fee of
$15.00 (ex GST) will be charged.
Payment: MasterCard Visa Amex Diners
Card No:
Expiry Date: Signature:
Name on Card:
Verification Code: (The last 3 numbers on the signature panel, or the 4 numbers above the card number
for AMEX card holders)
If you would like to pay by
Credit Card please fill in your
credit card details and send to:
Roctel Pty Ltd
PO Box R1768
Royal Exchange NSW 1225
ACCOUNT NUMBER
321321
INVOICE NUMBER
321321-125
DATE OF ISSUE
28 Jan 2013
PAGE NUMBER
3 of 3
Summary By Cost Centre
Cost Centre
Total Charge
(Blank)
$32.08
Service Summary
Service
Charge Type
Date
No. of Calls
Total Cost
0399990000
Service & Equipment
19 Jan 2013 to 18 Feb 2013
$32.00
National Calls
11 Jan 2013 to 11 Jan 2013
2 Calls
$0.08
Service & Equipment
Dates
Phone Number
Charge Details
Cost
19 Jan 2013 to 18 Feb 2013
0399990000
Home Access Rent in advance
$32.00
National Callso
Date
Time
Origin
Destination
Description
Duration
Cost
11 Jan 2013
15:40:43
0399990000
0288223344
National Intercapital Call
00:00:25
$0.05
11 Jan 2013
17:01:44
0399990000
00:00:15
$0.03
Sub Total
$0.08
Total for National Calls
$0.08
National Intercapital Call
Roctel Fixed Home Plan
Total for 0399990000 (Ex.GST) $32.08
0288223344
