Service Event Codes 4 Digits
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Event list product family TL (four-digit event report; 2011) Author: Service Remedy Mains (AC) Event Error description code Converter Type DC generator Cause 1 900 Mains voltage (feed phase) exceeds measuring range Disconnect converter immediately from mains and DC generator; make sure that connection was not established between 2 phases. 1 910 DC voltage too high Check layout and stringing (2 strings in series instead of parallel?) Measure DC voltage before connecting to the converter. Disconnect from DC generator immediately x 1 920 Polarity of DC connection reversed Correct polarity of the strings. x 1 930 Insulation resistance too low Check insulation of the generator against earth (animal bite on cable, pinched cable, damaged modules,...). x 1 940 internal short circuit Converter needs to be exchanged. Send repair request to PLATINUM service. x 1 950 internal system error x 1 1010 internal system error 1 1020 internal system error 1 1060 internal system error Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Converter needs to be exchanged. Send repair request to PLATINUM service. 1 1061 internal system error x x 1 1062 internal system error x x 1 1063 internal system error x x 1 1070 internal system error 1 1080 internal system error Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Seite 1 von 10 x x x x x x Event list product family TL (four-digit event report; 2011) Author: Service Event Error description code Remedy 1081 internal system error x 1082 internal system error 1083 internal system error 1084 internal system error 1085 internal system error 1086 internal system error 1087 internal system error 1088 internal system error 1089 internal system error 1090 internal system error 1 1100 Relay error 1 1110 internal system error 1 1120 Frequency measuring not plausible (poss. bouncing mains voltage) Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Check all contact points (tight fit of screws) on the mains side from the converter to the connection point (also automatic cut-outs) 1 1130 internal system error Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. x Seite 2 von 10 Mains (AC) Converter Type DC generator Cause x x x x x x x x x x x x Event list product family TL (four-digit event report; 2011) Author: Service Event Error description code Remedy 1 1140 internal system error x 1 1200 internal system error 1 1210 internal system error 1 1220 internal system error 1 1250 internal system error 1 1270 internal system error Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Perform reconfiguration, set correct country code 1 1290 internal system error x 1 1300 Connection phase (L) and neutral conductor (N) switched (or bad PE connection) Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Set connection phase L and N correctly, check PE connection from converter to feeding point. Measure voltage between L1 and N 1 1310 internal system error x 1 1340 Country code not yet set Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Set country code, poss. perform reconfiguration (service menu) 1 1350 internal system error x 1 1380 internal system error 1 1400 internal system error 1 1401 internal system error Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Seite 3 von 10 Mains (AC) Converter Type DC generator Cause x x x x x x x x x x x Event list product family TL (four-digit event report; 2011) Author: Service Remedy internal system error Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. internal system error Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. internal system error Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. internal system error Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Voltage limit for feeding amplitude (L1) Check feeding phase for contact resistance/transition resistance, poss. exceeded contact mains operator if voltage is generally too high Mains (AC) Event Error description code Converter Type DC generator Cause 1 1410 1 1420 1 1500 1 1510 2 2010 2 2011 Voltage limit for feeding amplitude (L1) Check feeding phase for contact resistance/transition resistance, poss. undercut contact mains operator if voltage is generally too low x 2 2012 Voltage limit for amplitude (L2) exceeded Check phase for contact resistance/transition resistance, poss. contact mains operator if voltage is generally too high x 2 2013 Voltage limit for amplitude (L2) undercut Check fuse phase L2, poss. contact mains operator if voltage is generally too low x 2 2014 Voltage limit for amplitude (L3) exceeded Check phase for contact resistance/transition resistance, poss. contact mains operator if voltage is generally too high x 2 2015 Voltage limit for amplitude (L3) undercut Check fuse phase L3, poss. contact mains operator if voltage is generally too low x 2 2020 phase to phase voltage L12 exceeded Check mains connection for contact resistance/transition resistance, poss. contact mains operator if voltage is generally too high x 2 2021 phase to phase voltage L12 undercut x 2 2030 phase to phase voltage L23 exceeded Check mains connection for contact resistance/transition resistance, poss. contact mains operator if voltage is generally too high x 2 2031 phase to phase voltage L23 undercut x Check fuses on mains connection, poss. contact mains operator if voltage is generally too low Check fuses on mains connection, poss. contact mains operator if voltage is generally too low Seite 4 von 10 x x x x x Event list product family TL (four-digit event report; 2011) Author: Service Remedy Mains (AC) Event Error description code Converter Type DC generator Cause 2 2040 phase to phase voltage L31 exceeded Check mains connection for contact resistance/transition resistance, poss. contact mains operator if voltage is generally too high x 2 2041 phase to phase voltage L31 undercut Check fuses on mains connection, poss. contact mains operator if voltage is generally too low x 2 2080 Mains voltage errors (e.g. voltage peak through switching another consumer) Remedy error cause, check all contact points (tight fit of screws) on the mains side from the converter to the connection point (also automatic cut-outs) x 2090 Voltage limit for feeding amplitude (L1) Check feeding phase for contact resistance/transition resistance, poss. exceeded (mains quality limit) contact mains operator if voltage is generally too high x 2 2100 Frequency limit for feeding phase exceeded poss. contact mains operator x 2 2101 Frequency limit for feeding phase undercut poss. contact mains operator x 2 2110 Frequency limit for feeding phase undercut poss. contact mains operator x 2 2120 Frequency measuring not plausible (poss. bouncing mains voltage) Check all contact points (tight fit of screws) on the mains side from the converter to the connection point (also automatic cut-outs) x 2 2130 AFI error 2 2140 AFI error 2 2150 AFI error 2 2160 AFI error 2 2170 AFI error 2 2180 AFI error Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Seite 5 von 10 x x x x x x Event list product family TL (four-digit event report; 2011) Author: Service Mains (AC) Converter Type DC generator Cause Event Error description code Remedy 2 2190 AFI error x 2 2200 Excess temperature on power semiconductors Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Check ventilation (dirt build-up/clogging of cooling ribs, air circulation blocked). Select cooler suspension site (shadow, ventilation, etc.) Once the WR is cooled down, it will connect again. 2 2210 Inside temperature too high Check ventilation (dirt build-up/clogging of cooling ribs, air circulation blocked). Select cooler suspension site (shadow, ventilation, etc.) Once the WR is cooled down, it will connect again. x 2 2220 Excess temperature on choke coil Check ventilation (dirt build-up/clogging of cooling ribs, air circulation blocked). Select cooler suspension site (shadow, ventilation, etc.) Once the WR is cooled down, it will connect again. x 2 2230 Inside temperature too high Check ventilation (dirt build-up/clogging of cooling ribs, air circulation blocked). Select cooler suspension site (shadow, ventilation, etc.) Once the WR is cooled down, it will connect again. x 2 2260 Current limit exceeded x x 2 2261 internal system error x x 2 2262 internal system error x x 2 2263 Mains error (isolated operation) Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Check fuses and contacts on mains connection. 2 2270 internal system error 2 2280 internal system error 2 2281 internal system error 2 2290 internal system error 2 2300 Temperature sensor on power semiconductor defect Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Seite 6 von 10 x x x x x x x x Event list product family TL (four-digit event report; 2011) Author: Service 2 2310 2 2320 2 2330 2 2340 2 2341 2 2342 2 2350 2 2360 2 2370 2 2380 2 2390 2 2401 2 2402 2 2410 Remedy Temperature sensor choke coil defect Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Inside temperature sensor defect Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Inside temperature sensor defect Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Error relay cut-off Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Error relay cut-off Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Error relay cut-off Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Error relay cut-off Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Error relay connection Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Error relay connection Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Error relay connection Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Error DC measuring AC side offset Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Error DC measuring AC side Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Error DC measuring AC side Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Excess DC current Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Seite 7 von 10 x x x x x x x x x x x x x x Mains (AC) Event Error description code Converter Type DC generator Cause Event list product family TL (four-digit event report; 2011) Author: Service Remedy 2 2411 Internal excess DC current 2 2420 Excess DC voltage Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Check layout and stringing (2 strings in series instead of parallel?) Measure DC voltage before connecting to the converter. 2 2421 Excess internal DC voltage If error recurs repeatedly, check DC cables for external errors. 2 2450 internal system error 2 2460 internal system error 2 2470 internal system error 2 2500 Internal communication error 2 2511 Internal communication error 2 2512 Internal communication error 2 2513 Internal communication error 2 2530 internal system error 2 2541 Error relay connection 2 2550 Internal communication error Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Seite 8 von 10 x x x x x x x x x x x x x Mains (AC) Event Error description code Converter Type DC generator Cause Event list product family TL (four-digit event report; 2011) Author: Service 2 2570 2 Remedy x 2580 Communication error phase balancer If phase balancer is activated, check cable, ensure that AC supply of all 3 converters is OK. With individual converters, check phase balancer setting - must be deactivated. Communication error phase balancer Check phase balancer settings 2 2690 Internal memory error x 2 2700 Internal memory error 2 2710 internal system error 2 2720 internal system error 2 2730 internal system error 2 2740 Voltage from generator too low 2 2900 Accompanying message when converter shuts off due to an error See corresponding simultaneous error code in the event list x 2 2980 Self-test error (only with certain country codes, e.g. Italy) Self- test only works during feed operation, meaning when AC and DC have the corresponding values. x 3 3010 Sudden DC voltage drop Check DC plug connections and DC shut-off, may also occur at sundown x 4 4000 Internal information reset, only entered No intervention necessary, for information only, can be recorded e.g. in events list when activating AC supply x 4 4001 Information reset, only entered in events list No intervention necessary, for information only, can be recorded e.g. when activating AC supply x 4 4002 Information reset, only entered in events list No intervention necessary, for information only, can be recorded e.g. when activating AC supply x Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Disconnect converter from DC generator and mains. Wait until device has discharged (approx. 3 min.) and connect again. In case error occurs again: Contact PLATINUM service, have error code and serial number ready. Check (measure) DC voltage on generator Check layout and stringing Seite 9 von 10 x x x x x Mains (AC) Event Error description code Converter Type DC generator Cause x Event list product family TL (four-digit event report; 2011) Author: Service Event Error description code Remedy 4 4020 Information "sunrise", is only entered in events list when reaching the generator voltage feeding threshold no intervention necessary, for information only x 4 4030 Information "sundown", is only entered no intervention necessary, for information only in events list when undercutting the feeding threshold (capacity) x 4 4090 Information, AC measuring values outside of admissible limits. no intervention necessary, for information only x 4 4120 Parameters were changed. no intervention necessary, for information only x 4 4130 Parameters were changed. no intervention necessary, for information only x 4 4170 Capacity limitation through phase balancer was configured. no intervention necessary, for information only x 4 4180 Capacity limitation cancelled by phase no intervention necessary, for information only balancer. x 4 4230 Self-test completed successfully (only no intervention necessary, for information only certain country codes, e.g. Italy) x 4 4500 Information reset (e.g. after mains failure) only entered in events list no intervention necessary, for information only x 4 4600 Software update was performed. no intervention necessary, for information only x 4 4610 Software update was performed. no intervention necessary, for information only x Seite 10 von 10 Mains (AC) Converter Type DC generator Cause
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