TB40 0025 Stratagy Hospitality Application Software Tech Bulletin (30)

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User Manual: Stratagy Tech Bulletin (30)

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Stratagy®
Technical Bulletin
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700
http://telecom.toshiba.com 1 of 18
726+,%$
Stratagy Hospitality Application Software
The Stratagy Voice Processing Hospitality Application software, available for use on all Stratagy systems,
is designed to work in conjunction with any hotel/motel program. The software automatically programs
mailboxes required for basic hotel/motel guest and administration (e.g., front desk, room service, etc.)
messaging.
This bulletin provides you with information on installing the Hospitality Application on the Stratagy,
integrating the Stratagy with the hotel/motel program, and examples of User ID mailboxes. This bulletin
also gives information specific to the Toshiba Hospitality Management Information System (HMIS)
product to assist you in installing and configuring the Stratagy Hospitality Application with the HMIS.
This bulletin covers the following subjects:
Subject See...
Hardware Page 2
Stratagy Hospitality Application Call Flow for HMIS Page 3
Installation
Step 1: Configure Stratagy for SMDI Page 3
Step 2: Configure the Integration Patterns Page 4
Custom SMDI Integration Packets Page 5
Step 3: Add Custom Integration Packets for:
PC-based Stratagy Systems Page 7
Stratagy DK and Stratagy Flash Systems Page 9
Step 4: Set up the Hospitality Application User ID Mailboxes
Stratagy Guest Messaging Page 12
Delete All Messages Page 16
Step 5: Record User ID Mailbox Greetings Page 17
Step 6: Set up Guest Room User ID Mailboxes Page 18
Step 7: Set up Hotel Administration Phones Page 18
TB40-0025
(Revised TB40-0022 Bulletin)
March, 2000
4100045
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Hardware TB40-0025
Stratagy Hospitality Application Software
Hardware
Basic hardware configurations consist of a Strata DK system, a dedicated telephone to perform Auto
Wakeup (HMIS requirement), a PC with HMIS (or other hotel/motel program) software installed, and a
Stratagy system with SMDI connection. See Figures 1~2 below.
Figure 1 Stratagy PC-based Systems
Figure 2 Stratagy DK Systems
4598
Strata
HMIS
Stratagy PC Strata DK
Auto Wakeup
(delete message)
HMIS
Resident
Software
HMIS PC
SMDR/TTY
SMDI
4599
Stratagy
Admin PC
Stratagy DK
Auto Wakeup
(delete message)
HMIS
Resident
Software
HMIS PC
SMDR/TTY
SMDI
COM Port
Strata DK
Strata
HMIS
Stratagy Hospitality Application Software
TB40-0025 Stratagy Hospitality Application Call Flow for HMIS
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Stratagy Hospitality Application Call Flow for HMIS
Calls route to the user mailbox via standard Strata DK call forwarding, using the standard Simplified
Message Desk Interface (SMDI) Call Forward integration packet for the guest room telephone. Whenever
a guest checks into the hotel, the Strata HMIS system resets the call forwarding on the guest room
telephone to Call Forward Busy/No Answer (CFBNA).
When the guest room telephone receives a call and the telephone is in CFBNA mode, the call forwards to
the guest room mailbox, enabling the caller to leave a message.
If a guest chooses to not be disturbed, Call Forward-All Calls (CFAC) can be enabled on an individual
room basis from the front desk terminal using the Strata HMIS system.
Installation
Installation of the Stratagy Hospitality Application software consists of the following steps:
♦Step 1: Configure Stratagy for SMDI on Page 3.
♦Step 2: Configure the Integration Packets on Page 4.
♦Step 3: Add Custom Integration Packets to Stratagy on Page 7
♦Step 4: Set up the Hospitality Application User ID Mailboxes on Page 11.
♦Step 5: Record User ID Mailbox Greetings on Page 17.
♦Step 6: Set up Guest Room User ID Mailboxes on Page 18.
♦Step 7: Set up Hotel Administration Phones on Page 18
Step 1: Configure Stratagy for SMDI
Important! The Stratagy must be configured for SMDI integration when first setting up the Stratagy
Voice Processing system. This sets all the proper message waiting notification for the user
mailboxes.
SMDI is the most efficient way of integrating Stratagy with a telephone system. SMDI relies on data, not
DTMF, to provide detailed call information that Stratagy can quickly use to direct callers to user’s
mailboxes.
Data messages or packets are sent into the system to provide information concerning the type of call that is
ringing into Stratagy.
For detailed instructions on connecting, enabling and configuring Stratagy for SMDI integration, see
“SMDI Serial Integration” in Chapter 4 – Configuring Stratagy of the Stratagy R2 Installation and
Maintenance Manual.
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Step 2: Configure the Integration Packets
To operate the Stratagy Hospitality Application properly, you must:
♦Modify the default integration packets.
♦Add several custom integration packets.
The integration packets should appear in the same order as shown in Figure 3. If they do not, the
Hospitality Application still functions; however, some minor problems do arise.
For example, the Stratagy system may identify some messages as having come from the operator’s
mailbox instead of from an outside party. This can be caused by having multiple integration packets that
match the type of forwarding used. For instance, the first packet recognized by the Stratagy system had a
“0,” where another integration packet didn’t.
Figure 3 Sample Integration Packets (4-digit room/4-digit administration)
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3. System Integration Patterns
Integration Timeout by 1/10:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Forward from Ring No Answer:
Direct call from extension:
Forward from Busy extension:
30
Brr
Brrr
Brrrr
Axxxxxx3rrrxxxxxxssss
Bxxxxxx3rrrxxxxxxssss
Nxxxxxx3rrrxxxxxxssss
Axxxxxxrrrrxxxxxxssss
Bxxxxxxrrrrxxxxxxssss
Nxxxxxxrrrrxxxxxxssss
Axxxxxx3rrr0000000000
Bxxxxxx3rrr0000000000
Nxxxxxx3rrr0000000000
Axxxxxxrrrr0000000000
Bxxxxxxrrrr0000000000
Nxxxxxxrrrr0000000000
Dxxxxxxxxxxxxxxxx3eee
Dxxxxxxxxxxxxxxxx0bbb
DTMF
Internal Call to Administration
Internal Call to Room
Trunk Call to Administration
Trunk Call to Room
Direct Call to Stratagy from Administration
Direct Call to Stratagy from Room
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Custom SMDI Integration Packets
Custom SMDI integration packets fall into three call types:
♦Internal
♦Trunk
♦Direct
All call integration packets consist of 21 alpha-numeric digits broken down into 1 alpha digit for call type,
10 digits for the destination of the call and 10 digits for the source of the call.
Internal Calls
Internal calls are calls placed between the rooms and the hotel administration (e.g., room service, front
desk, etc.). In the example below, a ring no answer call (N) is directed to a four-digit administration
extension (3rrr) from a four-digit room extension (ssss).
Trunk Calls
Trunk calls are calls placed from the outside to either a room or the hotel administration. In the example
below, an all calls forwarded call (A) is directed to a 3-digit room extension (rrr) from a 10-digit trunk call
(0000000000).
Direct Calls
Direct calls are calls from a room or administration phone to the voice mail. In the example below, a direct
call (D) is directed to voice mail (xxxxxxxxxx) from a four-digit administration extension (3eee).
Call
Type Destination
(10-digits long)
Source
(10-digits long)
N xxxxxx 3* rrr xxxxxx ssss
No Answer Fill-in 4-digit admin ext. Fill-in 4-digit room ext.
* Leading digit. Can be any digit between 1~4.
Call Type Destination
(10-digits long)
Source
(10-digits long)
A xxxxxxx rrr 0000000000
All calls forwarded Fill-in 3-digit room ext. 10-digit trunk call
Call Type Destination
(10-digits long)
Source
(10-digits long)
D xxxxxxxxxx xxxxxx 3* eee
Direct call Fill-in Fill-in 4-digit admin ext.
* Leading digit. Can be any digit between 1~4.
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Possible Configurations
Table 1 shows the only possible room/administration configurations.
♦3-digit room, 4-digit administration
♦4-digit room, 4-digit administration
♦4-digit room, 3-digit administration
These packets can be used as shown in the table with one exception. The leading digit used in the
Administration extension (shown as 3 in these example packets) must be modified for your configuration
(i.e., 1~4).
Table 1 SMDI Intergration Packets
Integration Group 3-digit Room
4-digit Administration 4-digit Room
4-digit Administration 4-digit Room
3-digit Administration
Internal Call to
Administration Axxxxxx3rrrxxxxxxxsss
Bxxxxxx3rrrxxxxxxxsss
Nxxxxxx3rrrxxxxxxxsss
Axxxxxx3rrrxxxxxxssss
Bxxxxxx3rrrxxxxxxssss
Nxxxxxx3rrrxxxxxxssss
Axxxxxxx3rrxxxxxxssss
Bxxxxxxx3rrxxxxxxssss
Nxxxxxxx3rrxxxxxxssss
Internal Call to Room Axxxxxxxrrrxxxxxxssss
Bxxxxxxxrrrxxxxxxssss
Nxxxxxxxrrrxxxxxxssss
Axxxxxxrrrrxxxxxxssss
Bxxxxxxrrrrxxxxxxssss
Nxxxxxxrrrrxxxxxxssss
Axxxxxxrrrrxxxxxxxsss
Bxxxxxxrrrrxxxxxxxsss
Nxxxxxxrrrrxxxxxxxsss
Trunk Call to Administration Axxxxxx3rrr0000000000
Bxxxxxx3rrr0000000000
Nxxxxxx3rrr0000000000
Axxxxxxx3rr0000000000
Bxxxxxxx3rr0000000000
Nxxxxxxx3rr0000000000
Trunk Call to Room Axxxxxxxrrr0000000000
Bxxxxxxxrrr0000000000
Nxxxxxxxrrr0000000000
Axxxxxxrrrr0000000000
Bxxxxxxrrrr0000000000
Nxxxxxxrrrr0000000000
Direct Call to Stratagy from
Administration Dxxxxxxxxxxxxxxxx3eee Dxxxxxxxxxxxxxxxxx3ee
Direct Call to Stratagy from
Room Dxxxxxxxxxxxxxxxx0bbb Dxxxxxxxxxxxxxxx0bbbb
LEGEND: A = All Call Forward N = No Answer r = ring no answer s = where call came from
B or b = Busy D = Direct e = direct dial x = wild card
3 = Leading digit (can be any number from 1~4)
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Step 3: Add Custom Integration Packets to Stratagy
Once you have configured the integration packets, you must add them to the Stratagy system. This step
covers:
♦PC-Based Stratagy systems (see “Add Custom Integration Packets to PC-based Stratagy Systems” on
Page 7)
♦Stratagy DK and Stratagy Flash (see “Add Custom Integration Packets to Stratagy DK and Stratagy
Flash Systems” on Page 9)
Add Custom Integration Packets to PC-based Stratagy Systems
1. From the Main Menu, select
Shutdown by pressing Alt+S.Stratagy prompts: Password?
2. Type the password and press
Enter. (The default password is
Stratagy, with the first letter
uppercase.)
Stratagy prompts:
Shutdown the entire system? [NY]
3. Type Y to continue
...or N to cancel shutdown and
return to the Main Menu.
Stratagy reconfirms:
Really SHUTDOWN the entire system? [NY]
4. Type Y to continue
...or N to cancel shutdown and
return to the Main Menu.
Stratagy starts shutdown. If any ports are in use, Stratagy
delays shutting down the system for 60 seconds. At that time,
Stratagy completes shutdown, cutting off any callers or users
that are still active.
When shutdown is complete, the system displays the Stratagy
Configuration Utility Menu.
5. From the Stratagy Configuration
Utility Menu, press 6 (Other
Switch Integrations).
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Installation TB40-0025
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6. From the Other Switch
Integration Menu, press 3
(System Integration Patterns).
7. Using the arrow (↑↓) keys,
highlight the first line that
contains an SMDI integration
packet.
8. Press Enter. The line is moved to the upper left corner of the screen.
9. Based on the number of digits in
the room and administration
extensions, change the integration
line to the one shown for Internal
Call to Administration in Table 1
on Page 6.
10. Press Enter again. The line is restored to its original location.
11. Highlight the next integration
packet line on the screen and
repeat Substeps 8~10 for all
required integration packets until
the System Integration Patterns
table looks like Figure 3 on Page
4.
12. Press Esc twice. The changes are saved and the Stratagy Configuration Utility
screen displays.
13. Press Esc again. Stratagy reboots and the Main Menu displays.
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Add Custom Integration Packets to Stratagy DK and Stratagy Flash Systems
1. From the Main Menu, select
Tools by pressing Alt+t.You are prompted to enter your password.
2. Type the password (the default
password is Stratagy) and
press Enter.
3. Select option 4 (Telephone
System Configuration).
4. Select option 2 (Edit System
Integration Patterns).
5. Using the arrow (↑↓) keys,
highlight the first line that
contains an SMDI integration
packet.
6. Press Enter. The line is moved to the upper left corner of the screen.
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7. Based on the number of digits in
the room and administration
extensions, change the integration
line to the one shown for Internal
Call to Administration in Table 1
on Page 6.
8. Press Enter again. The line is restored to its original location.
9. Highlight the next integration
packet line on the screen and
repeat Substeps 6~8 for all
required integration packets until
the System Integration Patterns
table looks like Figure 3 on Page
4.
10. Press Esc.
11. Select option 1 (Transmit file to
Stratagy and restart Stratagy). The changes are transmitted to Stratagy DK/Stratagy Flash
and Stratagy DK/Stratagy Flash is shutdown and restarted. By
shutting down and restarting Stratagy, the changes take effect.
12. Press any key to reboot.
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Step 4: Set up the Hospitality Application User ID Mailboxes
The Stratagy Hospitality Application limits user access to features (i.e., listen, save, delete) by using
Stratagy’s Token Programming language. The hotel guest never actually logs onto the guest room mailbox.
Instead, to pick up messages, the guest dials the Master Distributed Hunt Directory Number of the Stratagy
Voice Processing system.
There are two features to the basic Stratagy Hospitality Application program—Stratagy Guest Messaging
and Delete All Messages.
Using one of several customized SMDI integration packets added to Stratagy (“Step 3: Add Custom
Integration Packets to Stratagy” on Page 7) and busy chain of the guest room mailbox, the hotel guest’s call
is sent to the “Mailbox Log On” User ID (default mailbox 1100) of the Stratagy Hospitality Application.
This section lists the Hospitality Application software User ID mailboxes in numerical order (starting with
1100) along with, as a reference, the description in the Comment field. Each User ID mailbox includes the
tokens being used and an explanation of each token’s operation.
All of the User ID mailboxes for the Stratagy Hospitality Application should have the following options
set, unless otherwise noted:
Do Not Disturb: OFF
Group 1: 99 (ensures User ID Mailboxes start at mailbox 1100)
Group 2: 0 (except for User ID Mailbox 1100)
User ID Mailboxes 1107, 1109, 1112, and 1114
The token string for the SMDI integration packet (to turn off the message waiting light on the guest room
telephone) in these sample User ID mailboxes uses COM port 2 as the RS-232 connection to the Strata DK
telephone system and a three-digit guest room extension.
Important! If your installation uses a different COM port or a four-digit room extension, you must
modify this token string.
For example: @=(%S9,1)S(2,’RMV:MWI 0000000%S0!\D’)G(1110)
3-digit Room Extension
COM Port 2 Required Space
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Stratagy Guest Messaging
Enables callers to leave messages for hotel guests. When the guest checks for messages, he/she can only
listen to, save or delete the messages. The guests do not have access to any of the normal features available
to the Stratagy business user.
User ID Mailbox 1100: Mailbox Log On
User ID Mailbox 1101: Initial Menu
User ID Mailbox 1102: Message Menu
Comment MailboxLogOn
Group 2 1 (Allows access to this mailbox from other mailboxes.)
Extension @=(%S0,%P)=(%S9,1)
@ Suppress normal process.
=(%S0,%P) Create %S0 as the number of the previously accessed User ID Mailbox.
=(%S9,1) Create %S9 with a value of 1. %S9 is the message number played.
Done Chain 1111
RNA Chain 1101
Comment InitialMenu
Extension @P(M,%S0)M(G1,2,40)
@ Suppress normal process.
P(M,%S0) Play the number of messages in User ID Mailbox %S0.
M(G1,2,40) Play greeting 1 and wait for menu choice.
Done Chain 1107
RNA Chain 999
Menu 1 1105
Menu 9 999
Greeting 1 “To play your messages press 1. To quit press 9.”
Comment MessageMenu
Extension @M(G1,2,40)
@ Suppress normal process.
M(G1,2,40) Play greeting 1 and wait for menu choice.
RNA Chain 999
Menu 1 1106
Menu 2 1105
Menu 3 1104
Menu 9 999
Greeting 1 “Press 1 to delete this message. Press 2 to hear this message again. Press 3 to hear the next
message. Press 9 to quit.”
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User ID Mailbox 1103: Decrement Message Number
User ID Mailbox 1104: Increment Message Number
User ID Mailbox 1105: Play Message
User ID Mailbox 1106: Delete Message
Comment DecrementMsgNmbr
Extension @I(%S9,=,1,1108)+(%S9,-1)
@ Suppress normal process.
I(%S9,=,1,1108) If the value of %S9 is 1, go to User ID Mailbox 1109.
+(%S9,-1) Decrease the value of %S9 by 1.
RNA Chain 1108
Comment IncrementMsgNumbr
Extension @+(%S9,1)
@ Suppress normal process.
+(%S9,1) Increase the value of %S9 by 1.
RNA Chain 1105
Comment PlayMessage
Extension @P(MN%S9,%S0)
@ Suppress normal process.
P(MN%S9,%S0) Play message number %S9 out of User ID Mailbox %S0.
Done Chain 1107
RNA Chain 1102
Comment DeleteMessage
Extension @KD(%S9,N,%S0)P(G1)M(G2,2,40)
@ Suppress normal process.
KD(%S9,N,%S0) Delete message number %S9 from User ID Mailbox %S0.
P(G1) Play greeting 1.
M(G2,2,40) Play greeting 2 and wait for menu choice.
RNA Chain 999
Menu 1 1105
Menu 9 1112
Greeting 1 “Message deleted.”
Greeting 2 “Press 1 to hear the next message or press 9 to quit.”
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User ID Mailbox 1107: End of Messages
Note This mailbox may need to be modified. See “User ID Mailboxes 1107, 1109, 1112, and 1114” on
Page 11 for additional information on this mailbox.
User ID Mailbox 1108: Start Of Messages
User ID Mailbox 1109: Replay Messages
Note This mailbox may need to be modified. See “User ID Mailboxes 1107, 1109, 1112, and 1114” on
Page 11 for additional information on this mailbox.
Comment EndOfMessages
Extension @S(2,’RMV:MWI 0000000%S0!\D’)+(%S9,-1)M(G1,2,40)
@ Suppress normal process.
S(2,’RMV:MWI 0000000%S0!\D’) Turn off message waiting for User ID Mailbox %S0.
+(%S9,-1) Decrease the value %S9 by 1.
M(G1,2,40) Play greeting 1 and wait for menu choice.
RNA Chain 999
Menu 1 1109
Menu 9 1112
Greeting 1 “Press 1 to hear saved messages or press 9 to quit.”
Comment StartOfMessages
Extension @M(G1,2,40)
@ Suppress normal process.
M(G1,2,40) Play greeting 1 and wait for menu choice.
RNA Chain 999
Menu 1 1109
Menu 9 999
Greeting 1 “End of messages. Press 1 to hear your saved messages or press 9 to quit.”
Comment ReplayMessages
Extension @=(%S9,1)S(2,’RMV:MWI 0000000%S0!\D’)G(1110)
Change to appropriate COM port number.
@ Suppress normal process.
=(%S9,1) Reset value %S9 to 1.
S(2,’RMV:MWI 0000000%S0!\D’) Turn off message waiting for User ID Mailbox %S0.
G(1110) Go to User ID Mailbox 1110.
Change to appropriate COM port number.
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User ID Mailbox 1110: Verify There Are Saved Messages
User ID Mailbox 1111: No Saved Messages
User ID Mailbox 1112: Turn Off Message Waiting
Note See “User ID Mailboxes 1107, 1109, 1112, and 1114” on Page 11 for additional information on this
mailbox.
Comment VerifyMessages
Extension @I(%M(%S0),=,0,1111)
@ Suppress normal process.
I(%M(%S0),=,0,1111) If the number of messages in User ID Mailbox %S0 equal 0, go to User ID
Mailbox 1111.
RNA Chain 1105
Comment NoMessages
Extension @P(G1)G(999)
@ Suppress normal process.
P(G1) Play greeting 1.
G(999) Go to User ID Mailbox 999 for hang up.
Greeting 1 “You have no messages to listen to.”
Comment TurnOffMWI
Extension @S(2,’RMV:MWI 0000000%S0!\D’)
@ Suppress normal process.
S(2,’RMV:MWI 0000000%S0!\D’) Turn off message waiting for User ID Mailbox %S0.
Done Chain 999
RNA Chain 999
Change to appropriate COM port number.
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Delete All Messages
When a guest checks out of the room, this application enables the Strata HMIS system to automatically
delete all messages in the guest room mailbox. This application can also be run manually by the hotel staff
without the Strata HMIS system.
The following group of User ID Mailboxes deletes all messages from the guest room User ID Mailboxes
when the guest checks out. To protect against accidental access to this application, group 1 for all of these
mailboxes is 98. All other groups for these mailboxes are 0 except for User ID Mailbox 1113. User ID
Mailbox 1113 has group 1 as 98 and group 2 is 1. This ensures the user accesses this application only from
the beginning User ID Mailbox of 1113.
User ID Mailbox 1113: Delete Messages Main
Note For HMIS, create a mailbox on Stratagy with the same User ID as the Auto Wakeup telephone
extension. Set the mailbox’s busy chain to 1113.
User ID Mailbox 1114: Initialize Values
Note See “User ID Mailboxes 1107, 1109, 1112, and 1114” on Page 11 for additional information on this
mailbox.
Comment DeleteMsgsMain
Extension @R(G1,%S0,70)P(G2)P(%S0)M(G3,2,40)
@ Suppress normal process.
R(G1,%S0,70) Play greeting 1. Store DTMF response from the caller as value %S0.
P(G2) Play greeting 2.
P(%S0) Play value %S0.
M(G3,2,40) Play greeting 3 and wait for menu choice.
RNA Chain 999
Menu 1 1114
Menu 2 1113
Menu 9 999
Greeting 1 “Please enter the room number to delete all messages from.”
Greeting 2 “You entered ...”
Greeting 3 “Press 1 to clear all messages from this mailbox. Press 2 to enter another
mailbox or press 9 to quit.”
Comment InitializeValues
Extension @=(%S5,1)=(%S6,%M(%S0))I(%S6,=,0,1116)S(2,’RMV:MWI 0000000%S0!\D’)
@ Suppress normal process.
=(%S5,1) Create %S5 with a value of 1.
=(%S6,%M(%S0) Add the number of messages in User ID Mailbox %S0 to value %S6.
I(%S6,=,0,1116) If value %S6 equals 0, go to User ID Mailbox 1115.
S(2,’RMV:MWI 0000000%S0!\D’) Turn off message waiting for User ID Mailbox %S0.
RNA Chain 1115
Change to appropriate COM
port number.
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User ID Mailbox 1115: Delete Messages
User ID Mailbox 1116: All Messages Deleted
Step 5: Record User ID Mailbox Greetings
Sample greetings are included for User ID mailboxes that require recorded greetings (see Table 2) . You
may want to word the greeting differently; however, we recommend that you retain the substance of the
sample greetings.
Comment DeleteMessages
Extension @KD(1,N,%S0)+(%S5,1)I(%S5,>,%S6,1116)
@ Suppress normal process.
KD(1,N,%S0) Delete message 1 from User ID Mailbox %S0.
+(%S5,1) Increase the value of %S5 by 1.
I(%S5,>,%S6,1116) If the value of %S5 is greater than the value of %S6, go to User ID Mailbox 1116.
RNA Chain 1115
Comment AllMsgsDeleted
Extension @P(%S6)P(G1)P(%S0)M(G2,1,70)
@ Suppress normal process.
P(%S6) Play value %S6.
P(G1) Play greeting 1.
P(%S0) Play value %S0.
M(G2,1,70) Play greeting 2 and wait for menu choice.
Done Chain 999
RNA Chain 999
Menu 1 1113
Menu 9 999
Greeting 1 “Messages deleted from mailbox...”
Greeting 2 “Press 1 to clear another mailbox or press 9 to quit.”
Table 2 Sample Greetings
User ID Mailbox
Number Sample Greeting
1101 Greeting 1 “To play your messages press 1. To quit press 9.”
1102 Greeting 1 “Press 1 to delete this message. Press 2 to hear this message again.
Press 3 to hear the next message. Press 9 to quit.”
1106 Greeting 1 “Message deleted.”
Greeting 2 “Press 1 to hear the next message or press 9 to quit.”
1107 Greeting 1 “Press 1 to hear saved messages or press 9 to quit.”
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Step 6: Set up Guest Room User ID Mailboxes
Note It is recommended that the guest room’s mailbox number match the guest room number.
All of the User ID mailboxes for the corresponding guest rooms should have the Saved Message Queue set
to NO.
User ID Mailbox XXX: Guest Room XXX (where XXX = guest room number)
Step 7: Set up Hotel Administration Phones
User ID Mailbox XXX: Hotel Administration Phones
1108 Greeting 1 “End of messages. Press 1 to hear your saved messages or press 9 to
quit.”
1111 Greeting 1 “You have no messages to listen to.”
1113
Greeting 1 “Please enter the room number to delete all messages from.”
Greeting 2 “You entered ...”
Greeting 3 “Press 1 to clear all messages from this mailbox. Press 2 to enter
another mailbox or press 9 to quit.”
1116 Greeting 1 “Messages deleted from mailbox...”
Greeting 2 “Press 1 to clear another mailbox or press 9 to quit.”
Comment GuestRoomXXX
Extension XXX (where XXX = guest room extension number)
Busy Chain 1100
Comment AdminRoomXXX
Extension 3XXX (where XXX = admin extension number)
Notify Method
MSG ON @S(2,’OP:MWI 0000003%U!\D’)
MSG OFF @S(2,’RMV:MWI 0000003%U!\D’)
Table 2 Sample Greetings
User ID Mailbox
Number Sample Greeting

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