TDCT Aeroplan Business Welcome Guide EN 1017

TDCT_Aeroplan_Business_Welcome_Guide_EN_1017

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TD® Aeroplan® Visa* Business Card
Rewards you can
achieve sooner.

Three quick ways to get started.

1) Sign your Card immediately to
ensure the security of your new Card.
2) Register for online or phone banking.
Visit tdcanadatrust.com/ewregister
or call 1-866-222-3456 to access and
manage your account online and sign
up for online statements.
3) Complete your online profile at
aeroplan.com to access relevant offers,
check your miles balance, review
transactions, plus manage your
rewards… all in one convenient place!
Aeroplan eligible members only.

Important Information Associated with
your TD Aeroplan Visa Business Card
Within Canada

Within the U.S. Outside of Canada and U.S.
Call Collect

For general information about your Card:
TD Credit Card Contact Centre
(7 a.m. to 12 midnight ET, seven days a week):

1-800-983-8472

416-307-7722

TTY (text telephone): 1-866-704-3194

For information on your Aeroplan account:
Aeroplan Contact Centre:

1-800-361-5373 or visit aeroplan.com

To report a lost or stolen Card and arrange a replacement Card:
TD Loss Prevention Centre (24 hours):

1-888-347-3261

416-308-3763

TD Aeroplan Visa Business Card

For information on travel protection or to make a claim:
Travel Insurance:

1-866-374-1129

416-977-4425

Emergency Card Replacement and Emergency Cash when travelling:
Visa International Service Center (24 hours):

1-800-847-2911

303-967-1096
Important Information...................................... 3

Additional emergency services when travelling:
Emergency Travel Assistance Services:

1-800-871-8334

416-977-8297

Fraud Protection (24-hour)
Our enhanced protection measures are part of an industry-wide effort to protect you from
the inconvenience of credit card fraud. In the event that our advanced fraud prevention
system detects unusual activity relating to your Account:
1. You may receive a phone call from a TD Credit Card Customer Service Representative
asking you to confirm that you, or an Authorized User, performed a transaction on your
TD Credit Card Account.
2. During a transaction, a merchant may receive an electronic message requesting that
they contact the TD Credit Card Contact Centre and allow you to speak with one of our
Customer Service Representatives.
3. Your Card may be temporarily blocked until we can contact you for verification.

Earning your Aeroplan Miles............................. 5
Redeeming your Aeroplan Miles........................ 7
Air Canada Benefits........................................ 11
Travel Protection and Insurance....................... 13
Card Security and Convenience....................... 15

If you have any questions about fraud protection, please do not hesitate to call our Loss
Prevention Centre immediately and speak to one of our Customer Service Representatives,
24 hours a day, seven days a week.
In Canada and the United States, call toll-free:.........1-888-347-3261
Outside Canada and the United States, call collect:......416-308-3763
3

Earning your
Aeroplan Miles

Earn Aeroplan Miles on every business
Purchase you make on your Card.
Four ways to earn Aeroplan Miles faster with your
TD® Aeroplan® Visa* Business Card:
1. Earn 1.5 miles1 for every $1 you spend on travel and gas Purchases, using
your Card.
2. Earn 1 mile2 for every $1 you spend on all other Purchases, using your Card.
3. Earn miles twice3 when you pay with your Card and present your
Aeroplan Membership Card at over 150 Aeroplan partner brands and at
100 online retailers through Aeroplan’s eStore.

Aeroplan Number

627421

999 999 999

Code

w Visit aeroplan.com/partners for a list of participating Aeroplan partners

TIP!
Check for Aeroplan
partner offers regularly at
aeroplan.com/promotions
so you can take advantage
of Bonus Aeroplan Miles.

Earn miles faster and get to your travel plans sooner!
1. A
dd Additional Cardholders4 and watch your miles balance rise! Earn
miles every time they make business Purchases on their Cards.

w
Visit a TD Canada Trust branch. Additional fee(s) apply, see your enclosed
Card Carrier for more details.
2. Set up Pre-Authorized Payments on your account for things like utilities,
TV or phone bills. Plus, you’ll save time and avoid late fees when your bills
are paid automatically on their due dates.

w Want to know more?
Visit tdcanadatrust.com/preauthorizedpayments

Achieve Aeroplan status.
Receive unique benefits and privileges
as a member with Aeroplan status.
Top-earning Aeroplan members can achieve status
in the Aeroplan program and take advantage of
special recognition in the form of exclusive flight
reward benefits, bonus miles and unique privileges.
IMPORTANT: Your last cycle date in December is
the cut-off date to use your TD Aeroplan Credit Card
to earn miles toward Aeroplan status. Anything
earned later will count toward the following year’s
Aeroplan status.

THREE LEVELS
OF QUALIFICATION
earn 25,000 eligible miles
per calendar year
earn 50,000 eligible miles
per calendar year
earn 100,000 eligible miles
per calendar year

w Want to know more? Visit aeroplan.com/status

TIP!
5

Remember,
your Aeroplan Miles will not expire as long as you are a

TD Aeroplan Visa Business Cardholder.
6

Redeeming your
Aeroplan Miles

Redeem your Aeroplan Miles for more
than just flights.

Get any seat.

From flights and hotels, to cruises and vacation packages, or gift cards and
brand-name merchandise ranging from luggage to electronics, it’s never been
easier to turn your miles into amazing rewards.

w Want to know more? Visit aeroplan.com/useyourmiles

Redeem your miles for a vast selection of travel options.
You can fly to more than 1,300 destinations worldwide with Air Canada® and
its global network of partner airlines.
Where can your Aeroplan Miles take you?
Explore a vast array of flight rewards at aeroplan.com
Where do you want to go?

• Fixed Mileage Flight Rewards: Flights operated by Air Canada and
over 25 airline partners, exclusively offered to Aeroplan Members at
fixed mileage levels.
• Market Fare Flight Rewards: Access to all available seats on all
Air Canada operated flights5. Mileage levels vary based on market fares
at time of booking.

w Want to know more? Visit aeroplan.com/anyseat
TIP!

Aeroplan Miles for a round-trip*
Fixed Mileage Flight Reward
Economy Class

Business Class

Short-haul flight within Canada and continental U.S.

15,000

30,000

Long-haul flight within Canada and continental U.S.

25,000

50,000

60,000/75,000

110,000/160,000

Between Canada/continental U.S. and Europe

Aeroplan’s two flight reward options, Fixed Mileage Flight RewardsTM and
Market Fare Flight RewardsTM, work together so that you have access to any
seat, on all flights operated by Air Canada.

Great
deals on Market Fare Flight Rewards are offered from time to time on

select routes which require fewer miles than Fixed Mileage Flight Rewards.

* The above chart reflects flight rewards as of December 15, 2015, and is subject to change at any time.

TIP!

7 6

Book
a flight reward, see your account history and status, and discover

up-to-the-minute offers all on your smartphone through the Aeroplan
Mobile App. Find out more at aeroplan.com/mobileapp

TIP!

When
you can’t find the availability you are looking for with Fixed

Mileage Flight Rewards, check Market Fare Flight Rewards, which give
you access to all available seats on all Air Canada operated flights5!

Market Fare Flight Rewards

TIP!

You
can also redeem for a one-way
Fixed Mileage Flight Reward for 50% of the
miles required for a round trip to all routes,
including international destinations.

85,900 miles

Fixed
Mileage

70,050 miles
60,000 miles

Flight
Rewards

50,550 miles
GR

DE EAT
AL

For illustration purposes only. Based on the number of miles required for a Toronto–Paris
round-trip flight in Economy Class for 1 adult with a June 2015 departure.

Pay for taxes with miles or your Card.
When you redeem your Aeroplan Miles for a flight reward, you have the
flexibility to use them to cover the taxes, fees and surcharges associated with
your flight reward6. It’s easy: book your flight and you’ll be given the option
to cover the entire amount using either your miles or a charge to your
TD Aeroplan Visa Business Card. The choice is yours!

w
Want to know more? Visit aeroplan.com/flexibility

9 10

Air Canada
Benefits

TIP!
As the Primary Business Cardholder7, when you travel using an Aeroplan flight
reward redeemed using miles from your Aeroplan account on flights
operated by Air Canada®, Air Canada Rouge® or under the Air Canada Express®
banner, you’ll receive:
• One complimentary first checked bag7. As the Primary Business
Cardholder, you’ll receive a complimentary first checked bag, up to
23 kg (50 lb).

ravelling with more guests? For a nominal fee, the Primary Cardholder who
T
is using a Maple Leaf Lounge One-Time Guest Access Benefit is permitted up to
a maximum of six paid guests in the lounge per visit, pending space availability.
The fee per paid guest is $35 prior to 11 a.m. and $45 after 11 a.m. Guest must
be travelling on a flight operated by Air Canada, Air Canada Rouge or under the
Air Canada Express banner. Access is subject to Air Canada Maple Leaf Lounge terms
and conditions and may not be available due to unforeseen circumstances. For
clarity, this paid guest product is not part of the suite of Air Canada benefits offered
along with a TD Aeroplan Visa Business Card. The terms and conditions of access
and use may be updated at any time at Air Canada’s sole discretion without notice.

• Priority check-in and priority boarding7. You and your companions
travelling on the same reservation and checking in at the same time can enjoy
the convenience of priority check-in and priority boarding. Your boarding
pass(es) will automatically indicate your upgrade to Zone 2.
• One annual One-Time Guest Access Benefit7 to an Air Canada Maple Leaf
LoungeTM. Each year, you automatically receive one (1) annual One-Time Guest
Access Benefit to an Air Canada Maple Leaf Lounge. Simply present yourself
at the lounge with your valid, same-day Aeroplan flight reward boarding pass
and your TD Aeroplan Visa Business Card.
IMPORTANT INFORMATION. In order to be eligible to use Air Canada
benefits, be sure to travel using an Aeroplan flight reward redeemed with miles
from your own Aeroplan account.
Please allow two weeks following activation of your Card for these Air Canada
benefits to be in effect.

w Want to know more? Visit aircanada.com/TDBenefits

TIP!

Be
sure to travel with your TD Aeroplan Visa Business Card, as you may be
required to show it to an Air Canada agent to receive Air Canada benefits.

Travel Protection
and Insurance
Travel with confidence.
Leaving home for a day, a week or an extended vacation is a great way to relax.
To help you manage the financial burden of certain unforeseen events, your
TD Aeroplan Visa Business Card is a convenient way to take travel insurance with
you. Insurance specialists are on call, 24/7, to help you manage incidents, process
claims and arrange payment abroad.
$2 million in Travel Medical Insurance8,9
You’re covered without even having to charge the trip to your Card!
As the Primary Cardholder, whenever you leave your province or territory of
residence, you, your spouse and dependent children are insured for eligible
medical emergency expenses for up to $2 million for the first 15 days. If you, or
your spouse, are aged 65 or older, you are covered for the first four days of your trip.

Flight/Trip Delay Insurance9,10,11
Take the stress out of travel delays. If your trip is delayed more than four
hours, you are covered for up to $500 for reasonable and eligible hotel, motel
or restaurant expenses whenever you use your Card and/or Aeroplan Miles to
cover the full cost of your transportation.
Delayed and Lost Baggage Insurance9,11,12
Shop for delayed items. If your baggage is delayed more than six hours, each
insured person on your trip is covered for emergency purchases of essentials,
such as clothing and toiletries. Should your baggage be lost, each insured
person on your trip is covered for lost personal property. Just use your Card
and/or Aeroplan Miles to cover the full cost of your trip and each person is
covered, up to an overall maximum of $1,000 per trip.
Common Carrier Travel Accident Insurance9,10,11
Travel protected in planes, trains and more. You, your spouse and
dependent children are insured for up to $500,000 while travelling on a
common carrier (for example, a bus, ferry, plane or train) whenever you use
your Card and/or Aeroplan Miles to cover the full cost of your transportation.
Auto Rental Collision/Loss Damage Insurance9,13
Drive protected. Simply use your Card and/or Aeroplan Miles to cover the
full cost of a car rental to get the Collision/Loss Damage Insurance coverage at
no additional cost for up to 48 consecutive days.

w Want to know more? Complete coverage details are included in your
Cardholder Agreement and Benefit Coverages Guide, or visit
tdcanadatrust.com/agreements

TIP!

If before or during your travels you discover that your trip will last longer
than the covered period, you may be able to extend your Travel Medical
Insurance for an additional premium. Be sure to call before your original
coverage ends†.
• Call toll-free, 1-800-359-6704 from Canada and the U.S.
• Call collect, 416-977-5040 from other countries

You cannot extend your coverage if anyone insured under your plan has suffered a medical emergency before applying for an extension.

†

1114

Card Security
and Convenience
Shop and travel with confidence.

Additional Benefits.

Purchase Security and Extended Warranty Protection9,12,14 provides coverage
for new eligible personal items you purchase with your Card, should they be
stolen or damaged within 90 days of purchase. If the item comes
with a warranty that is valid in Canada, you may be entitled to extend the
warranty period for up to 12 additional months.

Preferred Car Rental Rates on qualifying car rentals from Avis®,15 and
Budget®,16 when the rental is charged to your Card.

Apple Pay. Shop with comfort. Pay with ease. Now you can use Apple PayTM
with your Card to pay for in-app purchases on compatible iPhone and iPad
devices.

w Learn how to add your Card at td.com/applepay
Advanced chip and PIN technology further protects the security of your
Card transactions through the use of a microchip embedded in the Card.
When making a purchase, instead of signing for it, you enter your PIN just as
you would with a debit card. With chip and PIN technology, you’ll have added
protection against unauthorized use if your Card is lost or stolen.

w Want to know more? Visit avis.com/tdcreditcards or
budget.com/tdcreditcards
Visa SavingsEdge* Program17. Enroll your TD Aeroplan Visa Business Card
for FREE in the Visa SavingsEdge* Program and enjoy discounts of up to 25%
on qualifying business purchases, including business travel and entertainment,
computers and electronics, business services, and more. Your savings are
automatically applied to your Account, and appear as credits on your future
statements.

w Want to know more? Visit visasavingsedge.ca
Optional TD Auto Club Membership18 provides roadside assistance
24 hours a day, seven days a week, plus more.

w Enroll now. Visit tdcanadatrust.com/autoclub

Visa Zero Liability is included free with your Card, and protects you in the
event that fraudulent, unauthorized transactions are made on your Card on
the Internet or in stores. The enclosed Cardholder Agreement contains details
regarding unauthorized transactions.
Pay faster in-store where you see the Visa payWave* symbol.
Visa payWave is the secure, convenient, “contactless” way to pay
for small-dollar purchases at participating retailers. And, simplify
your online checkout process without filling out billing and
shipping info with Visa Checkout.

w Enroll now. Visit visacheckout.ca

Interest rates, fees and features are effective as of September 3, 2017, unless otherwise indicated,
and are subject to change.
The Aeroplan Program is a coalition loyalty marketing program owned and operated by Aimia Canada Inc.
Visit aeroplan.com for complete terms and conditions of the Aeroplan Program. The Toronto-Dominion Bank and its affiliates
are not responsible for the Aeroplan Program.
1 1.5 Bonus Aeroplan Miles (“Bonus Rate”) are earned for each $1.00 in Purchases of gas (“Gas”) or travel and related

travel products and services (“Travel”) charged to your TD Aeroplan Visa Business Credit Card Account (“Account”). Any
returned items, refunds, rebates or other similar credits will reduce or cancel the Aeroplan Miles earned on the original
Purchase. To earn this Bonus Rate, Purchases of Gas and Travel must be made at merchants classified through the Visa
network with a Merchant Category Code (“MCC”) that identifies that merchant in the “gas” or travel category. Some
merchants may sell Gas and Travel, or have separate merchants located on their premises that also sell Gas or Travel,
but may not be classified with a Gas or Travel MCC and such Purchases will not earn this Bonus Rate. If you have
questions about the MCC that applies to a Purchase, contact TD at 1-800-983-8472. Bonus Rate is only available on
the first $80,000 in net annual Purchases of Gas and Travel made from January 1 to December 31 each year on your
Account. Once the maximum net annual amount has been reached, Purchases of Gas and Travel on the Account will not
earn the Bonus Rate but will only earn Aeroplan Miles at the standard rate that applies to all other Purchases on the
Account. This Bonus Rate offer is in place of and not in addition to the standard rate earned on Purchases made on your
Account. Offer may be changed, withdrawn or extended at any time and cannot be combined with any other offer. 2 One
(1) Aeroplan Mile is earned on each $1.00 in Purchases charged to your TD Aeroplan Credit Card Account (“Account”).
Credit for returned items, refunds, rebates or other similar credits will reduce or cancel the Aeroplan Miles earned by the
amount originally charged to your Account. Fees, Cash Advances (including Balance Transfers, Cash-Like Transactions and
TD Visa Cheques), interest charges, optional services, refunds, rebates or other similar credits do not earn Aeroplan Miles.
Please see the Aeroplan Terms for Your TD Credit Card section of the Cardholder Agreement for complete details on Aeroplan
Miles earned on Purchases (a copy of your Cardholder Agreement is available at tdcanadatrust.com/tdvisa/agreements).
3 The Toronto-Dominion Bank is not responsible for any Aeroplan Miles earned under this “earn miles twice” feature of the
Aeroplan Program when the Aeroplan Membership Card is presented. See your Aeroplan Program for full details. Feature
may be changed, withdrawn or extended at any time and cannot be combined with any other offer. 4 Business and business
owner(s) are responsible for all transactions made on all Accounts issued in the name of the business, including those made by
Additional Cardholders. 5 Including Air Canada, Air Canada Express and Air Canada Rouge. Does not apply to flights to Cuba or
Air Canada Vacations. 6 Use of Aeroplan Miles to cover taxes, fees, charges and carrier surcharges associated with a flight reward
booking (“Taxes, Fees, and Surcharges”) is in addition to the Aeroplan Miles required to redeem for an Aeroplan flight reward.
Mileage levels required for the redemption of Taxes, Fees, and Surcharges may change without notice. Conditions, limitations
and exclusions apply when using Aeroplan Miles to cover applicable Taxes, Fees, and Surcharges. For full details, please visit
aeroplan.com/flightrewardtermsandconditions 7 Conditions apply. All Air Canada benefits are fulfilled in whole or in part
by Air Canada, or its designated affiliates or other third parties, and are subject to change at any time without notice. With
the TD Aeroplan Visa Business Card, Air Canada benefits apply whenever the holder of the Card with the $149 Annual
Fee (“Primary Business Cardholder”) travels using an Aeroplan flight reward, only, on a flight operated by Air Canada,
Air Canada Rouge or under the Air Canada Express banner. Flights operated by other airlines are not eligible. To access
these benefits, the Primary Business Cardholder must redeem their Aeroplan flight reward (defined as Fixed Mileage Flight
Rewards or Market Fare Flight Rewards) with miles from their Aeroplan account. Please allow two (2) weeks from receiving
your Card for these Air Canada benefits to be activated. To access these benefits, the Primary Business Cardholder may be
required to show their TD Aeroplan Visa Business Card to the Air Canada agent. Additional conditions apply and are outlined
on aircanada.com/tdbenefits 8 Underwritten by TD Life Insurance Company and administered by Allianz Global Assistance.
9 Benefits, features and coverages are subject to conditions, limitations and exclusions, including a pre-existing condition
exclusion in some cases, that are fully described in the Certificate of Insurance included with your TD Credit Cardholder
Agreement. 10 Underwritten by Allianz Global Risks U.S. Insurance Company (Canadian Branch). 11 To be eligible for
this insurance, your trip must be paid for in full using your TD Credit Card and/or Aeroplan Miles. 12 Underwritten by
17

TD Home and Auto Insurance Company. 13 Underwritten by TD Home and Auto Insurance Company. Car rentals must be
charged in full to the Card and/or associated Aeroplan Miles, cannot exceed 48 consecutive days and the rental agency’s
Collision Damage Waiver coverage must be declined by the Cardholder. 14 To be eligible for this insurance, the item must be
paid for in full using your TD Credit Card. 15 Provided by Avis Rent A Car System LLC. Program terms are subject to change
without notice. Certain blackout dates may apply. Offer subject to other terms and conditions. 16 Provided by Budget Rent
A Car System, Inc. Program terms are subject to change without notice. Certain blackout dates may apply. Offer subject
to other terms and conditions. 17 The Visa SavingsEdge Program is provided by Visa Canada. The Toronto-Dominion Bank
and its affiliates accept no responsibility in respect of this Program. 18 TD Auto Club Membership is provided by
AXA Assistance Canada Inc., an independent third party service provider. The Toronto-Dominion Bank and its affiliates accept
no responsibility in respect of these services.
All trade-marks are the property of their respective owners.
TM
Air Canada Maple Leaf Lounge is a trademark of Air Canada, used under license.
®
Air Canada, Air Canada Express and Air Canada Rouge are registered trademarks of Air Canada, used under license.
®
The Aeroplan logo and Aeroplan are registered trade-marks of Aimia Canada Inc.
TM
Fixed Mileage Flight Rewards and Market Fare Flight Rewards are trade-marks of Aimia Canada Inc.
Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay
and Touch ID are trademarks of Apple Inc.
* Trademark of Visa International Association and used under license.
®
The TD logo and other trade-marks are the property of The Toronto-Dominion Bank.

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TDCT Aeroplan Business Welcome Guide EN 1017