Un Carrier Academy And T Mobile Connect Ready! Resource Guide
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T-Mobile Connect & Un-carrier Academy Ready! Resource Guide Use this resource guide to navigate T-Mobile Connect & Un-carrier Academy within the Ready! program. Get Started Download the ‘T-Mobile Connect Quick Start Guide’ Log In Desktop Access: https://tmo.appnext.bigtincan.com/ REMO Access: T-Mobile Connect Icon Task T-Mobile Connect & Un-carrier Academy Tools Steps Daily Customer Ready! At the beginning of every day, have Mobile Associates (MA) log in to Customer Ready! and complete the following tasks: ✓ Punch In ✓ Get Breaking News ✓ Complete Priority Training* ✓ Quick Connect *Set expectations with Mobile Associates of when to complete Priority Trainings while they are in Ready! Un-carrier Academy > Ready! Prior to the Mobile Associates leaving each day, ensure they are going into Un-carrier Academy > Ready! to complete any necessary tasks. Log in & Customer Ready! 1. Select ‘T-Mobile Connect’ icon 2. Enter NT ID and Password 3. Select ‘Customer Ready’ Research Quick Links > C2 When setting Mobile Associates up for activities in C2, search using Doc #s or key phrases. Quick Links > C2 1. Log in to T-Mobile Connect 2. Select ‘Quick Links’ 3. Scroll to find ‘C2’ 4. Select ‘C2’ 5. Once in C2, tap magnifying glass icon 6. Enter Doc #s or key phrase in search field 7. Press ‘Enter’ to search WBT Completion Un-carrier Academy > My Training When directing Mobile Associates to Human Resource related trainings use these steps. The ‘My Training’ page mirrors Cornerstone. Un-carrier Academy > My Training 1. Log in to T-Mobile Connect 2. Select ‘Un-carrier Academy’ 3. Select ‘My Training’ 4. Scroll to find training name Knowledge Checks Un-carrier Academy > Ready! For Ready! Knowledge Checks, navigate your Mobile Associates to Un-carrier Academy > Ready! Un-carrier Academy > Ready! 1. Log in to T-Mobile Connect 2. Select ‘Un-carrier Academy’ 3. Select ‘Ready!’ 4. Select ‘Day 5’, ‘Day 10’, or ‘Day 15’ • The T-Mobile Connect Quick Start Guide provides: ✓ Log in Steps ✓ Navigation Basics ✓ Customer Connect ✓ Purchase Estimate ✓ Customer Ready ✓ Recent News Un-carrier Academy > Ready! 1. Log in to T-Mobile Connect 2. Select ‘Un-carrier Academy’ 3. Select ‘Ready’ 4. Select appropriate day T-Mobile Connect & Un-carrier Academy Ready! Resource Guide Below is a capture of all changes made to the Ready! content with the launch of T-Mobile Connect. Please use this list as a reference when delivering Ready! when you are live with T-Mobile Connect. Day Module Topics Details Welcome T-Mobile Connect • • • 1 Side-by-Side Selling Customer Connect Purchase Estimate • • 3 4 5 • • • • Signature Moves Customer Connect Week 1 Review Rate Plans Un-carrier Academy T-Mobile Connect Purchase Estimate Accessories T-Mobile Connect Purchase Estimate 6 7 • • • • • • • • • • • • • • • • PPT Slide 4 – Added compound purchase estimate activity (uses handset from previous module, along with accessories and EIP) to the DIY. FG Page 2 – Added T-Mobile Connect note into Module Introduction. FG Page 4 – Corresponding compound purchase estimate instructions, to align with DIY slide. PPT Slide 4 – Updated steps for matching customer profile videos to VAS. Removed combined pricing research. PPT Slide 6: Removed debrief question about combined pricing. PPT Slide 8: Added T-Mobile Connect Purchase Estimate call out if available to include in this activity. FG Page 6 & 7 – Updated instructions for the Bring it Together Activity. PPT Slide 4 – Removed mention of Cornerstone. FG Page 4 – Learners should access the knowledge check via Un-carrier Academy. FG Page 2 – Added a note to use Un-carrier Academy > My Training instead of Cornerstone for WBTs. • • • • FG Page 2 – Added a note to use Un-carrier Academy > My Training instead of Cornerstone for WBTs. FG Page 3 – Skip the Intro > REMO Overview section. PPT Slide 5 – Removed mention of Cornerstone. FG Page 4 – Learners should access the knowledge check via Un-carrier Academy. • • • 9 10 12 13 15 Value Added Services T-Mobile Connect Purchase Estimate Week 2 Review Lean on Me Un-carrier Academy Un-carrier Academy Un-carrier Academy Un-carrier Academy REMO Week 3 Review FG Page 2 – Added a note to use Un-carrier Academy > My Training instead of Cornerstone for WBTs. FG Page 6 - Starting Your Day - explains how MA will access REMO T-Mobile Connect to start the day and what are REMO & T-Mobile Connect are. FG Page 7 - 8 - TMC Resources - Overview of TMC navigation and log in to tools used in Ready! Replaced Cornerstone with Un-carrier Academy > My Training. FG Page 20 – Skip Resources and Log Ins. PPT Slides 5 – 7 - New slides to align with FG additions. T-Mobile Connect navigation basics. PPT Slide 17 - If you are using T-Mobile Connect skip slide 17. PPT Slides 6 – 9 – Alternative slides for those that are live with T-Mobile Connect. Introduces Customer Connect and Purchase Estimate. PPT Slide 12 – Alternative Sales Floor Activity (SFA) for those that are live with T-Mobile Connect. FG Page 2 – Instructions for steps to complete Side-by-Side Selling module if live with T-Mobile Connect. FG Page 5 – 8 – Alternate section for those live with T-Mobile Connect. FG Page 9 – Alternate SFA for those live with T-Mobile Connect. PPT Slide 8 – Added SFA where the learner identifies where Signature Moves appear in Customer Connect. FG Page 5 – Added debrief question about where Signature Moves appear in T-Mobile Connect. PPT Slide 4 – Removed mention of Cornerstone. FG Page 4 – Learners should access the knowledge check via Un-carrier Academy. PPT Slide 4 – Added Purchase Estimate for the DIY rate plan activity. PPT Slide 10 – Added Customer Connect competitive comparison as a “bonus” activity in the SFA. FG Page 2 – Added T-Mobile Connect note into Module Introduction. FG Page 5 – Added T-Mobile Connect language for using the Purchase Estimate in the DIY activity. •
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