Cable Guide Cisco Systems Network Router UBR900 Guide5 31 10583

User Manual: Cisco Systems Network Router UBR900

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TABLE OF CONTENTS

Table of Contents
Overview
Cisco Multiservice Broadband Cable Guide ....................................................................... vii
Purpose and Scope .................................................................................................... vii
Cisco Cable Offering .................................................................................................. vii
Summary ............................................................................................................................. xv
CHAPTER 1

CMTS Systems

Overview ........................................................................................................................... 1-1
Cisco Universal Broadband Routers ........................................................................ 1-1
Cisco RF Switch ....................................................................................................... 1-4
Cisco CMTS Systems at a Glance .................................................................................... 1-4
Cisco uBR7100 Series Universal Broadband Router ........................................................ 1-5
Cisco uBR7200 Series Universal Broadband Router ........................................................ 1-7
Cisco uBR10012 Universal Broadband Router .................................................................. 1-9
Cisco RF Switch .............................................................................................................. 1-11
CHAPTER 2

Cable CPE

Overview ........................................................................................................................... 2-1
Cable CPE Products at a Glance ...................................................................................... 2-1
Cisco uBR900 Series Cable Access Routers ..................................................................... 2-2
Cisco VoIP Residential CPE Partner Program .................................................................... 2-3
CHAPTER 3

Video

Overview ........................................................................................................................... 3-1
Video at a Glance .............................................................................................................. 3-2
Cisco 6920 RateMUX Advanced MPEG-2 Multiplexer ..................................................... 3-2

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Table of Contents

CHAPTER 4

IP Telephony

Overview ........................................................................................................................... 4-1
IP Telephony at a Glance .................................................................................................. 4-3
Cisco AS5350 Universal Gateway .................................................................................... 4-3
Cisco AS5400HPX Universal Gateway ............................................................................. 4-7
Cisco AS5850 Universal Gateway ................................................................................. 4-10
Cisco BTS 10200 Softswitch .......................................................................................... 4-13
Cisco MGX® 8000 Series Carrier Voice Gateways ...................................................... 4-15
Cisco 3600 Series ......................................................................................................... 4-16
CHAPTER 5

Cisco Cable-Ready Solutions

Overview ........................................................................................................................... 5-1
Cisco Cable-Ready Solutions at a Glance ........................................................................ 5-1
Managed Access Cisco Cable-Ready Solution ................................................................. 5-1
MxU High-Speed Access Cisco Cable-Ready Solution .................................................... 5-4
Basic H.323 Residential VoIP Cisco Cable-Ready Solution .............................................. 5-6
CHAPTER 6

Routers

Routers at a Glance ......................................................................................................... 6-1
Cisco Routers Port Matrix ................................................................................................. 6-2
Cisco 7600 Series Internet Router .................................................................................... 6-3
Cisco 10000 Series Internet Router .................................................................................. 6-5
Cisco 10720 Internet Router ............................................................................................. 6-9
Cisco 12000 Series Internet Router ............................................................................... 6-12
Cisco 12000 Series Chassis .................................................................................. 6-13
Cisco 12000 Series Line Cards ............................................................................. 6-13
Cisco 12000 Series Line Card Technologies ......................................................... 6-14
CHAPTER 7

Optical Transport

Optical Transport Products at a Glance ............................................................................ 7-1
Cisco ONS 15194 Transport Concentrator ........................................................................ 7-2
Cisco ONS 15200 Optical Metro DWDM Series .............................................................. 7-2
Cisco ONS 15327 Edge Multiservice Provisioning Platform and
Cisco ONS 15454 Multiservice Provisioning Platform ..................................................... 7-4
Cisco ONS 15454 MSPP Specifications .................................................................. 7-6
Cisco ONS 15327 Edge MSPP Technical Specifications ......................................... 7-6
Cisco ONS 15540 Extended Services Platform ................................................................. 7-8
Cisco 10720 Internet Router ............................................................................................. 7-9

iv

Table of Contents

CHAPTER 8

Ethernet Switching

Ethernet Switching at a Glance ........................................................................................ 8-1
Cisco Catalyst 2950 Series Intelligent Ethernet Switch ................................................... 8-3
Cisco Catalyst 3550 Series Intelligent Ethernet Switch ................................................... 8-6
Cisco Catalyst 4000 Series ............................................................................................... 8-9
Cisco Catalyst 6500 Series ............................................................................................ 8-11
Cisco Catalyst 6500 Series Specifications .................................................................... 8-13
Cisco CWDM GBIC Solution .......................................................................................... 8-14
CHAPTER 9

OSS/Network Management

Overview ........................................................................................................................... 9-1
Cisco Cable Internet OSS—Foundation for Advanced
IP Services and Higher Revenue ............................................................................. 9-2
Network Management Products at a Glance ................................................................... 9-2
Cisco Address and Name Registrar .................................................................................. 9-4
Cisco Broadband Provisioning Registrar ........................................................................... 9-6
Cisco Broadband Troubleshooter ...................................................................................... 9-7
Cisco Building Broadband Service Manager .................................................................... 9-9
Cisco Cable Diagnostic Manager .................................................................................. 9-12
Cisco Cable Manager ..................................................................................................... 9-13
Cisco DOCSIS CPE Configurator .................................................................................... 9-14
Cisco Info Center ............................................................................................................ 9-14
Cisco Network Registrar ................................................................................................ 9-15
Cisco VPN Solution Center ............................................................................................ 9-17
CiscoWorks Resource Manager Essentials ................................................................... 9-19
CHAPTER 10

Cisco IOS® Software

Overview ........................................................................................................................ 10-1
Quality of Service .................................................................................................. 10-2
Converged LAN/WAN and Telephony Networks ................................................. 10-3
Security ................................................................................................................. 10-4
Cisco IOS NetFlow ................................................................................................ 10-4
IP Routing Protocols .............................................................................................. 10-5
MPLS (Multiprotocol Label Switching) ................................................................. 10-5
IP Multicast and Multicast Solutions ................................................................... 10-7
IPv6 ........................................................................................................................ 10-9
Cisco IOS Software General Release Process ................................................... 10-10

v

TABLE OF CONTENTS

Ethernet Switching Port Matrix ........................................................................................ 8-3

Table of Contents

Cisco Cable IOS ........................................................................................................... 10-11
Cisco IOS Software for Cisco Cable CPE ........................................................... 10-11
Cisco IOS Software for Cisco CMTS Products ................................................... 10-15
CHAPTER 11

Cisco Cable Services and Programs

Overview ......................................................................................................................... 11-1
Cisco Cable Services and Programs at a Glance ............................................................ 11-1
Cable Marketing Programs ............................................................................................. 11-2
Cable Specific Marketing Programs ...................................................................... 11-2
General Cisco Service Provider Marketing Programs ............................................ 11-3
Cisco VoIP Residential CPE Partner Program .................................................................. 11-3
Cisco Channel Partner Program ...................................................................................... 11-4
Reseller and Customer Support ...................................................................................... 11-5
Reseller Sales and Technical Assistance Contact Information ............................. 11-5
Partner and Reseller Service and Support Offerings ............................................. 11-5
Cisco Capital Financing ................................................................................................... 11-6
Cisco Authorized Refurbished Equipment (US and Canada Only) .................................. 11-7
Cable Education and Certifications ................................................................................ 11-7
Customer Support ........................................................................................................... 11-8
Cisco Advanced Technology Program .................................................................... 11-9
Cable Technology Specialization ........................................................................... 11-9
Cisco Advanced Cable Network Lab ............................................................................ 11-10
CHAPTER 12

Reference Information

Reference Information at a Glance ................................................................................ 12-1
Cable IP Network Architecture Description ................................................................... 12-1
Basic Broadband Access Architecture .................................................................. 12-1
High-Speed Network Backbone ............................................................................ 12-2
How to Get More Complete Product, Solution, Network Management,
and Cisco IOS Software Information ............................................................................. 12-4
Helpful Cisco Web Sites ................................................................................................ 12-4
Cisco Systems Overview ................................................................................................ 12-6
Product Warranty Information ....................................................................................... 12-6

vi

OVERVIEW

Overview
Cisco Multiservice Broadband Cable Guide
Purpose and Scope
Cisco Systems offers a complete portfolio of standards-based cable products,
solutions, and network management systems that enable integration of data, voice,
and video services on a single multiservice cable Internet Protocol (IP) network.
Cable service providers can look to Cisco to deliver flexible, scalable, and
cost-effective choices that extend from a cable headend or distribution hub, regional
core or data center, all the way to the subscriber. With Cisco, cable service providers
can expand their services, diversify their revenue streams, and become more
competitive and successful.
The Cisco Multiservice Broadband Cable Guide describes the Cisco products used to
build the next generation cable IP network. This guide is intended for Cisco cable
service providers, partners, resellers, and sales account teams that need a broad,
high-level overview of Cisco cable products, solutions, network management
systems, and programs.
Given the breadth of the Cisco offering and our continual innovations, there are
likely to be new products, solutions, and programs not included when this guide was
published. For up-to-date information, please refer to
www.cisco.com/warp/public/779/servpro/solutions/cable/
or consult a Cisco representative.

Cisco Cable Offering
Cisco delivers the end-to-end products, solutions, and network management systems
that give cable service providers demonstrable return on investment. We bring
intelligence to the network. Only Cisco has the offering and expertise to build
large-scale, multiservice cable IP networks. Leveraging the rich set of Cisco products
and solutions, cable service providers can seamlessly integrate new technologies and
Cisco Multiservice Broadband Cable Guide

vii

Overview

services, increase revenue with effective incremental investment, and offer more
services over the same cable IP infrastructure. The following figure illustrates a large
multiservice cable IP network:

Cisco Multiservice Broadband Cable Guide

viii

Overview

IP has become the service convergence protocol of choice for business and residential
customers. Flexible and media-independent, IP networking contains robust control
mechanisms that lend themselves well to multiservice networking.

leading-edge IP services because they own and control both the high-bandwidth
infrastructures and the services sent across them. Internet service providers (ISPs) and
telephone companies do not enjoy this built-in, ready-to-go advantage. With control
over both infrastructure and service delivery, cable companies are strongly
positioned to rapidly provision and deploy leading-edge IP services less expensively
than time division multiplexed (TDM)-based providers. Cable service providers can
use the same cable plant to deliver data, voice, and video services, and the same
network management systems to provision and operate them. The per-port cost of
provisioning voice-over-IP (VoIP) service is dramatically lower than public switched
telephone network (PSTN) service. The result is cable service providers and their
customers have greater flexibility, integration, and control over services.
Consolidating data, voice, and video capabilities onto a single cable infrastructure is
just the beginning. The true promise of multiservice networking is the integration of
data, voice, and video into powerful new applications. With Cisco, cable service
providers can translate the promise of multiservice networking into profitable
services today. Cable service providers can develop and deploy network architectures
that last. They can build architectures that:
• Scale to handle growth in devices, ports, and bandwidth capacity
• Accommodate services today, as well as future innovative services
• Offer high availability—99.999% up time
• Administer bandwidth and services management through quality of service (QoS)
which dynamically allocates bandwidth as needed for optimal efficiency and
committed access rates (CAR) which rate-limit bandwidth on a per user basis
• Provide security through reverse path forwarding (RPF) checks which prevent
denial-of-service attacks and through access control lists (ACL) which control
user access permission to the network
• Support high transport technologies such as Dynamic Packet Transport (DPT)
and Resilient Packet Rings (RPR), wave division multiplexing (WDM),
synchronous optical network (SONET) / synchronous digital hierarchy (SDH)

Cisco Multiservice Broadband Cable Guide

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OVERVIEW

Cable service providers are uniquely positioned to rapidly deploy and sell

Overview

The Cisco cable offering seamlessly blends high-speed broadband cable RF
technology with the scalable, secure, and flexible technology we’re known for in the
IP core. We offer products and solutions compliant with all major standards for
data-over-cable, voice, and video. Supported cable standards include
Data-Over-Cable Service Interface Specifications (DOCSIS), European DOCSIS
(EuroDOCSIS), and PacketCable.
Our high-performance and high-availability products and solutions allow cable
service providers to maximize the efficiency of their hybrid fiber coaxial (HFC)
networks and add leading-edge IP services that provide access to new markets and
revenue streams. Cisco proven platforms, industry-leading market share, and
comprehensive support give cable service providers an unprecedented array of
capabilities. We enable delivery of differentiated services with guaranteed service
levels.
The Cisco portfolio includes Cable Modem Termination Systems (CMTSs), cable
customer premises equipment (CPE), IP backbone, edge, data center, service gateway
equipment, and evolutionary multiservice switching systems. The Cisco offering
includes:
• CMTS systems
– The Cisco uBR7100 Series, Cisco uBR7200 Series, and Cisco uBR10012
Universal Broadband Routers combine a CMTS with a fully integrated Cisco
IOS® Software router. Cisco introduced the first standards-based DOCSIS
1.0-qualified CMTS in 1998. Since then, Cisco developed key QoS
technologies that are now part of DOCSIS 1.1 and PacketCable. We are
the first vendor to offer multiple DOCSIS 1.1-qualified Layer 3 CMTSs.
Cisco was the first to demonstrate critical PacketCable functionality
including dynamic quality of service (QoS) in an end-to-end
PacketCable-based VoIP architecture.
– Cisco RF Switch works with the Cisco uBR10012 to offer a new level of high
availability suited for DOCSIS, EuroDOCSIS, or PacketCable applications.
Together with the Cisco uBR10012, the Cisco RF Switch enables a fully
redundant CMTS with no single point of failure, including the upconverter.

Cisco Multiservice Broadband Cable Guide

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Overview

• Cable CPE
– Cisco uBR900 Series Cable Access Router offers a fully integrated
business-class Cisco IOS Software router and DOCSIS 1.1 standards-based
Security (IPSec) functionality, allowing cable service providers to support
commercial and residential customers.
– Cisco has identified and tested a number of third-party residential multimedia
terminal adapters (MTAs) as part of its Residential VoIP CPE Partner
Program. These products support VoIP standards including H.323, Network
Control Signaling (NCS)/PacketCable, and GR303/V5.2 protocols.
• Video
– Equipment such as the Cisco 6920 RateMUX® Advanced MPEG-2
Multiplexer—an advanced Moving Pictures Experts Group (MPEG)
multiplexer that assists cable operators in creating customized digital
program lineups, while maximizing the quantity and quality of programming
in their digital tier.
• IP Telephony
– Cisco AS5850 and Cisco AS5350 Universal Gateway
– Cisco BTS 10200 Softswitch
– Cisco MGX 8850 and MGX 8230 Multiservice Switch
– Cisco 3660 Multiservice Platform
Cisco designs and builds products that specifically address VoIP applications.
Along with the Cisco uBR925 Cable Access Router, the products above can
be used to support VoIP via a cable plant. Open Packet Telephony technology
offers carrier-class voice quality and separates call control from switching
functionality. The separation of these functions enables Cisco and an
ecosystem of partners to develop new and innovative VoIP services and
solutions on top of a DOCSIS or EuroDOCSIS infrastructure.

Cisco Multiservice Broadband Cable Guide

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OVERVIEW

cable modem. The Cisco uBR900 Series integrates hardware-accelerated IP

Overview

• Cisco Cable-Ready Solutions
– The Managed Access Cisco Cable-Ready Solution enables cable service
providers to grant subscribers their choice of ISP. For cable operators, there is
new revenue opportunity in wholesale services. ISP partnerships can deliver
the kind of extended reach and scale no single cable company can typically
achieve by itself.
– The MxU High-Speed Access Cisco Cable-Ready Solution allows cable
service providers and multi-unit (MxU) businesses such as hotels, convention
centers, apartment complexes, and the like, to leverage a cable infrastructure
to quickly and cost-effectively construct an advanced broadband cable IP
network that offers fast Internet access or virtual private networking (VPN)
services.
– The Basic H.323 Residential VoIP Cisco Cable-Ready Solution enables cable
service providers to offer residential VoIP services. The solution gives
operators an opportunity to gracefully migrate from a basic data service to
higher-margin, highly differentiated value-added services. Cable operators
can support VoIP, increase the utilization of the cable plant, reduce
per-subscriber capital and operating costs, and support service level
agreements. Subscriber experience and perception of cable service is
enhanced—all, at minimal incremental cost.
• Routers
– Cisco 7600 Series Internet Router offers wide area networking (WAN) and
metropolitan area networking (MAN) services with comprehensive IP
services at the network edge. IP services can be applied to rate-limit, shape,
and account for traffic flows, allowing for maximum revenue generation per
connection.
– Cisco 10000 Series Internet Router is the premier edge aggregation product
family from Cisco. The family offers Internet edge router choices that deliver
highly available, line-rate performance without compromise for service
providers deploying IP services to broadband, leased-line, ATM, and frame
relay customers.
– Cisco 12000 Series Internet Router offers a premier next generation high-end
platform for service providers building the highest capacity and highest value
IP networks in the regional or core network.

Cisco Multiservice Broadband Cable Guide

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Overview

Adding new IP services such as VoIP, VPNs, IP multicast, and premium QoS can
create considerable strain on existing resources and network designs. Cisco routers
help you deliver IP services without compromise. We offer a full portfolio of products
• Optical Transport
– Cisco ONS 15327 Edge Multiservice Provisioning Platform
– Cisco ONS 15454 Multiservice Provisioning Platform
– Cisco 10720 Internet Router
Cisco optical transport products maximize service velocity, capacity, and variety
from the metro edge to the long-haul network. The products offer complete
optical restoration, topology, and transmission support to maximize service
velocity. They deliver multiple services to maximize service density. They offer
edge support for all optical interfaces to maximize service variety.
• Ethernet Switching
– Cisco Catalyst® 3550 Series Intelligent Ethernet Switches
– Cisco Catalyst 4000 Series
– Cisco Catalyst 6500 Series
Cisco switches used in cable network architectures support 10/100/GE/10GE
Ethernet and WAN switching. We offer the highest density 10/100 Ethernet
systems available.
• OSS/Network Management
– Cable operational and support systems (OSS)
– Cisco Address and Name Registrar
– Cisco Broadband Provisioning Registrar
– Cisco Broadband Troubleshooter
– Cisco Building Broadband Service Manager
– Cisco Cable Diagnostic Manager
– Cisco Cable Manager
– Cisco DOCSIS CPE Configurator
– Cisco Info Center
– Cisco Network Registrar
– Cisco VPN Solution Center
– CiscoWorks RME

Cisco Multiservice Broadband Cable Guide

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OVERVIEW

that include a broad range of transport interface choices and service modules.

Overview

Cisco provides the industry’s most comprehensive alternatives to manage and
provision advanced cable IP services. In addition to providing carrier-grade and
scalable OSS components from Cisco and third-party partners, Cisco provides a
flexible and complete OSS supporting cable business processes and models. The
Cisco Cable Internet OSS approach is to manage the whole network—not just
parts of it—to ensure integrity of offered services.
• Cisco IOS® Software
– Cisco IOS Software is the industry-standard and most widely-deployed
network system software that delivers intelligent network services. Cisco IOS
Software enables today’s cable service providers to efficiently deliver
advanced services such as VPN, VoIP, and multicast. The QoS functionality in
Cisco IOS Software allows service providers to tailor services to the needs of
customers. Service providers are able to provide meaningful restrictions to
prevent some subscribers from impairing the service of others who may be
paying a premium. Because Cisco IOS Software is tightly integrated into Cisco
equipment, delivering new services via future software is seamless to cable
customers. As future releases of software become available, the delivery of
new revenue-generating services becomes a simple matter of a software
upgrade, thereby protecting the cable service provider’s investment.
• Services and Programs
– Turn-key, customizable marketing programs accelerate return on investment.
Cisco offers a suite of high-speed acquisition programs, events, and
campaigns that cable service providers can use to drive residential and
commercial data, voice, and video subscription.
– Certifications and education programs, acknowledged and respected
worldwide, offer a complete suite of cable certifications designed for
organizations and individuals supporting and maintaining two-way HFC
cable IP networks.
– Full Technical Assistance Center (TAC) support, advanced services, and cable
solutions consulting allow cable service providers to choose from standard
service packages or customized solutions tailored for unique environments.
When cable service providers take advantage of Cisco support offerings, they
are assured of rapid deployment, high-availability, and long life for the
network.

Cisco Multiservice Broadband Cable Guide

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Overview

Summary
The broadband cable market holds the promise of great profitability through
and technologies that enable them to offer and deliver scalable, secure, and reliable
voice, data, and video services over a single, unified cable IP network.
With a proven track record in development of cable standards and advanced
technologies, Cisco brings powerful, flexible, and end-to-end solutions to the cable
industry. Years of IP networking experience, products, and know-how unequalled by
any vendor uniquely qualify us to help you deliver leading-edge IP data, voice, and
video services. See how Cisco can improve your business opportunities today and
position your company for higher service levels, revenue growth, and market
leadership for years to come.

Summary

xv

OVERVIEW

value-added services.To tap it, cable service providers need the products, solutions,

Overview

Summary

xvi

CMTS Systems
Overview
Cisco offers the industry’s broadest and most complete line of standards-based
CMTS systems. Cisco brings intelligence to the DOCSIS or EuroDOCSIS network
with integrated IP routing. All Cisco CMTS products leverage the same Cisco IOS
Software that offers investment protection, reliable performance, and enhanced
features.

Cisco Universal Broadband Routers
The Cisco Universal Broadband Routers bring tremendous value to the digital
broadband network by:
• Enabling the cost-effective deployment of advanced routing capabilities deep into
the cable network
• Leveraging industry-standard routing hardware and Cisco IOS Software to
deliver advanced network services and applications
The Cisco Universal Broadband Routers offer the highest port capacity and
performance on the market today for a CMTS. Cisco has shipped one quarter million
upstream CMTS ports, setting a cable industry milestone and affirming its CMTS
leadership. With the successful deployment of over 250,000 upstream ports, Cisco
enables cable operators to build an intelligent IP cable network that supports
advanced services. Our products support an unprecedented array of capabilities that
enable delivery of differentiated services with guaranteed service levels to large
numbers of subscribers. The Cisco Universal Broadband Routers give cable service
providers cost-effective market entry and network scaling alternatives.

Overview

1-1

CMTS SYSTEMS

1

CHAPTER 1

CH A P T E R

Chapter 1

CMTS Systems

The figure below positions respective products:

Cable Line Cards
Cisco provides a full set of cable line cards that interface the cable plant. The line
cards support DOCSIS and EuroDOCSIS error correction encoding, modulation
types, and formats. Policy-based and dynamic spectrum management features are
offered. The cards give service providers differing downstream and upstream signal
combining and splitting options.

Overview

1-2

Chapter 1

CMTS Systems

The table below identifies line cards:
Number of
Downstream Ports

Feature Differentiator

Cisco uBR-MC28C

8

2

Highest line card port density; supports dual
1x4 downstream-to-upstream port ratio
DOCSIS (Annex B)

Cisco uBR-MC28C-BNC

8

2

Like the Cisco uBR-MC28C, offers the highest
line card port density, but contains BNC
connectors instead of F-connectors
Supports dual 1x4 downstream-to-upstream
port ratio
DOCSIS (Annex B)

Cisco uBR-MC16S

6

1

Software and hardware spectrum
management enhancements
DOCSIS (Annex B)

Cisco uBR-MC16E

6

1

EuroDOCSIS (Annex A) support

Cisco uBR-MC16C

6

1

DOCSIS (Annex B)

Cisco uBR-MC14C

4

1

DOCSIS (Annex B)

Cisco uBR-MC11C

1

1

Cost-effective market entry for one-way
cable plants; DOCSIS (Annex B)

Cisco was the first to introduce a line card that integrates a DOCSIS-qualified cable
interface with an onboard spectrum analyzer. This card—the Cisco uBR-MC16S—
maximizes spectrum utilization, improves response time to ingress and noise impairments,
and provides intelligent “look ahead” capability to hop to a new center frequency in clear
spectrum. The card increases cable plant availability and reduces reliance on costly
spectrum analyzers at every headend or hub.
Cisco developed and introduced the industry’s highest-density line card. Offering a
total of two downstream and eight upstream ports each, the Cisco uBR-MC28C and
Cisco uBR-MC28C-BNC significantly increase the number of subscribers a Cisco
uBR7246VXR, Cisco uBR7223, or Cisco uBR10012 can support. Deploying
advanced cable IP services means cable operators must be able to scale network
bandwidth and support large numbers of subscribers efficiently and cost-effectively.
The Cisco uBR-MC28C and Cisco uBR-MC28C-BNC line cards meet these needs.
Network Interfaces
Cisco Universal Broadband Routers offer a broad choice of network interfaces, allowing
network-layer capabilities to be extended to a wide range of network configurations and
environments. Most of the common LAN and WAN technologies are supported, such as:
• Ethernet, Fast Ethernet, Gigabit Ethernet
• Serial (T1/E1 and T3/E3)
• High-Speed Serial Interface (HSSI)
• ATM (T1/E1, T3/E3, OC3)
• Packet over Sonet (POS, OC3)
Overview

1-3

CMTS SYSTEMS

Number of
Upstream Ports

CHAPTER 1

Line Card

Chapter 1

CMTS Systems

The network interfaces connect to the IP backbone and external networks, and meet
requirements for high-performance Layer 3 services at affordable prices. Cisco gives
service providers choices to meet planned and installed subscriber base, service
offering, and external network connections.

Cisco RF Switch
Cisco also offers the Cisco RF Switch that works with the Cisco uBR10012 to
support N+1 Hot Standby Redundancy. With connections to both the Cisco
uBR10012 and the cable plant, the compact three-rack-unit (3 RU) Cisco RF Switch
supports more than 250 connections. The Cisco uBR10012 and Cisco RF Switch,
together, offer a new level of network redundancy suited for DOCSIS, EuroDOCSIS,
or PacketCable high-performance, high-density applications.

Cisco CMTS Systems at a Glance
Product

Features

Cisco uBR7100 Series
Universal Broadband
Router

Entry-level, fixed-configuration CMTS and integrated router for lower-density 1-5
residential and MxU customers serviced by Tier 2/Tier 3 cable operators or ISPs.
Choice of four DOCSIS- and EuroDOCSIS-qualified, fixed-configuration models
that include:
• Cisco uBR7111
• Cisco uBR7111E
• Cisco uBR7114
• Cisco uBR7114E
Integrated upconverter/modulator on the cable interface
Embedded dual 10/100 BaseT Ethernet network interface
Additional network interface with a variety of LAN and WAN options
Supports up to 1,000*data customers

Page

Cisco uBR7200 Series
Universal Broadband
Router

Modular, standards-based CMTS and integrated router for high-growth
broadband cable deployments
Two DOCSIS and EuroDOCSIS-qualified models that share cable line cards,
LAN and WAN interface options, and processors:
• Cisco uBR7223 supports up to 5,000 subscribers*
• Cisco uBR7246VXR supports up to 10,000 subscribers*

1-7

Cisco uBR10012
Universal Broadband
Router

Highest-capacity CMTS and integrated router on the market today that
delivers the services, performance, scale, and carrier-class reliability large
cable operators and ISPs demand
High-performance aggregation platform that uses Parallel Express
Forwarding technology
Eight line cards that include support for two downstreams and eight
upstreams each
Four network interfaces that include support for 1 Gbps over Gigabit Ethernet
or 622 Mbps over OC-12 Packet over SONET
Cisco uBR10012 supports up to 25,000 subscribers*

1-9

Cisco RF Switch

Exceeds PacketCable Availability Requirements with N+1 Standby
Redundancy
Enables a fully redundant CMTS with no single point of failure
Maximizes density with more than 250 MCX-type connector

1-11

* Numbers are for reference only. Actual numbers for specific systems will vary depending on network/service
loading, traffic, and other parameters.

Cisco CMTS Systems at a Glance

1-4

Chapter 1

CMTS Systems

CHAPTER 1

Cisco uBR7100 Series Universal
Broadband Router
The Cisco uBR7100 Series is a complete,
cost-effective, high-speed Internet access in
the hospitality multidwelling (MDU) and multitenant (MTU) market space using the
coaxial cable already in a building. The product requires exceptionally low capital
investment and minimal setup time to provide online Internet access and support
residential voice services. For Tier 2 or Tier 3 cable operators, it is the industry’s most
cost-effective, feature-rich CMTS and integrated router. The Cisco uBR7111 and
Cisco uBR7114 models are CableLabs qualified to DOCSIS 1.0 specifications. The
Cisco uBR7111E and Cisco uBR7114E models are tComLabs qualified to
EuroDOCSIS 1.0 specifications. The Cisco uBR7111 and Cisco uBR7111E contain
one downstream port and one upstream port. The Cisco uBR7114 and Cisco
uBR7114E contain one downstream port and four upstream ports. All models
support bidirectional or telco-return traffic.

When to Use
Use This Product

When You Need

Cisco uBR7100 Series

• For MxU customers: the Cisco uBR7100 Series enables high-value Internet and
residential voice services over a DOCSIS or EuroDOCSIS cable infrastructure
• For cable operators: the Multi-tenant/dwelling Unit (MxU) market represents an
untapped opportunity to expand broadband cable service. Given the small subscriber
base of a typical MxU setting, the challenge has been to deliver robust services quickly
and cost-effectively for an accelerated break-even point and a quicker return on
investment—enabled by the Cisco uBR7100 Series

Key Features
• Complete package that includes a combined router and CMTS with an integrated
upconverter, embedded Network Interface, and configuration tools to provision
hosts, cable modems, and set top boxes
• Standards-based: DOCSIS 1.0 and DOCSIS 1.1-based; EuroDOCSIS models
available
• Reliable operation to ensure the system remains online
• Uses Cisco IOS Software

Cisco uBR7100 Series Universal Broadband Router

1-5

CMTS SYSTEMS

compact, easy-to-use product that enables

Chapter 1

CMTS Systems

Specifications
Feature

Cisco uBR7111 and uBR7114

Cisco uBR7111E and uBR7114E

Memory

Flash: 48 MB; System: 128 MB

Flash: 48 MB; System: 128 MB

Line Card with
uBR7111: 1 downstream and 1 upstream
Integrated Upconverter uBR7114: 2 downstream and 4 upstreams
(Cable Plant Interface)

uBR7111E: 1 downstream and
1 upstream
uBR7114E: 2 downstream and
4 upstreams

Integrated
Upconverter

DOCSIS Annex B, 6 MHz
High level output: =+61dBmV, 55 to 858 MHz
Optimized for 64 and 256 QAM

DOCSIS Annex A, 8 MHz,
High level output:
= +61 dBmV, 55 to 858 MHz
Optimized for 64 and 256 QAM

Port Adapter (WAN or
backbone Interface)

Embedded dual 10/100 BaseT Ethernet (TX FE) provided
Supports one additional PA; options include the
following using Cisco IOS Release12.1(8)EC minimum:
Ethernet:
• PA-4E-4-port Ethernet 10BASE-T
Fast Ethernet:
• PA-FE-TX-1-port 100BASE-TX Fast Ethernet
• PA-FE-FX-1-port 100BASE-FX Fast Ethernet
• PA-2FE-TX 2-port 100BASE-TX Fast Ethernet
• PA-2FE-FX 2-port 100BASE-FX Fast Ethernet
Serial:
• PA-MC-4T1 4-port multichannel T1 Port Adapter with
integrated CSU/DSUs
• PA-MC-2T1 2-port multichannel T1 Port Adapter with
integrated CSU/DSUs
• PA-E3-1-port E3 serial Port Adapter with E3 DSU
• PA-T3-1-port T3 serial Port Adapter with T3 DSU
• PA-2E3-2-port E3 serial Port Adapter with E3 DSUs
• PA-2T3-2-port T3 serial Port Adapter with T3 DSUs
• PA-4T+-4-port serial Port Adapter, enhanced
• PA-4E1G-75-4-port E1-G.703 serial Port Adapter
(75-ohm/unbalanced)
• PA-4E1G-120-4-port E1-G.703 serial Port Adapter
(120-ohm/balanced)
HSSI:
• PA-2H-2-port HSSI
ATM:
• PA-A3-8T1IMA, 8-port ATM inverse T1 multiplexer
Port Adapter
• PA-A3-OC3SML—1-port OC-3c ATM, PCI-based
single-mode long reach port adapter

Same as Cisco uBR7111 and
Cisco uBR7114

• PA-A3-OC3MM, 1-port ATM enhanced OC3c/STM1
multimode Port Adapter
• PA-A3-OC3SMI—1-port OC-3c ATM, PCI-based
single-mode intermediate reach port adapter
POS:
• PA-POS-OC3SMI, 1-port Packet/SONET OC3c/STM1
single-mode Port Adapter
Power Options

Single; 100 to 240 VAC input voltage

Single; 100 to 240 VAC
input voltage

Minimum Cisco IOS
Software Release

12.1(5)ECI minimum

12.1(7)EC minimum

For More Information
www.cisco.com/warp/public/cc/pd/rt/ub7100/index.shtml
Cisco uBR7100 Series Universal Broadband Router

1-6

Chapter 1

CMTS Systems

CHAPTER 1

Cisco uBR7200 Series Universal
Broadband Router
The Cisco uBR7200 Series combines the

CMTS SYSTEMS

functionality of a CMTS with an advanced
router. The Cisco uBR7200 Series provides a
single, multiservice, scalable platform that
gives cable companies and ISPs the ability to
deliver IP data and VoIP services to DOCSIS or EuroDOCSIS-compliant cable
modems and set-top boxes. The Cisco uBR7200 Series is CableLabs qualified to
DOCSIS 1.0 specifications. The Cisco uBR7246VXR is CableLabs qualified to
DOCSIS 1.1 specifications. The product is also tComLabs qualified to EuroDOCSIS
1.0 specifications. The Cisco uBR7200 Series enables service providers to build cable
network architectures that support two-way or one-way NTSC, PAL, or SECAM
channel plans.
The products deliver a smooth migration path as cable operators upgrade their cable
plants or expand their broadband service offerings. Because the products are
designed with current and emerging standards, they offer scalability, flexibility, and
investment protection.

When to Use
Use This Product

When You Need

Cisco uBR7246VXR

•
•
•
•

Positioned for high-growth cable deployments
Flexible port expansion for multiservice deployment options
Supports up to 10,000 subscribers* per chassis with 1 Gbps back plane
4 line card slots, 2 port adapter slots, 1 I/O controller slot, 1 NPE slot, and 1 clock card
slot for VoIP

Cisco uBR7223

•
•
•
•

Positioned for mid-to-small cable deployments
Compact and modular to give service providers a choice in configuration
Supports up to 5,000 subscribers* per chassis with 600 Mbps back plane
2 line card slots, 1 slot for single-width port adapter, 1 I/O controller and 1 NPE slot

Key Features
• Standards-based—Supports DOCSIS/EuroDOCSIS 1.0 and DOCSIS 1.1
• Modularity allows for customized configuration per plant characteristics for
optimization of topology and network bandwidth
• Cisco IOS Software—Delivers proven stability and offers advanced features such
as multiprotocol routing, tunneling, bandwidth management, QoS, guaranteed
service levels, service-level monitoring and many CPE management options

Cisco uBR7200 Series Universal Broadband Router

1-7

Chapter 1

CMTS Systems

• Ease of management and upgrades—Supports online insertion and removal of
components to allow seamless upgrades of port adapters, line cards, and power
supplies without service interruption. Provides single, centralized point of
administration for remote devices

Specifications
Feature

Cisco uBR7246VXR

Cisco uBR7223

Cable Line Cards and
Number of Slots

4

2

Supported cable line cards uBR-MC11C; uBR-MC14C; uBR-MC16C;
(Cable Plant Interfaces)
uBR-MC16E; uBR-MC16S; uBR-MC28C;
uBR-MC28-BNC

uBR-MC11C; uBR-MC14C; uBR-MC16C;
uBR-MC16E; uBR-MC16S; uBR-MC28C;
uBR-MC28-BNC

Port Adapter Slots
(LAN/WAN interfaces)

2

2

Supported PA categories

Ethernet: Fast Ethernet; Gigabit Ethernet
Serial (V.35, E1-G.703/G.704, T3/E3)
Serial Multi-channel T1
HSSI
ATM T3/E3 ((PCI-based)
ATM OC-3c (PCI-based)
POS OC-3c
DPT OC-12c/STM4c

Fast Ethernet
Serial (V.35, E1-G.703/G.704, T3/E3)
Serial EIA/TIA-232
Serial X.21
Serial Multi-channel T1
Serial Multi-channel E1
Serial Multi-channel T3/E3
HSSI
ATM T3/E3 ((PCI-based)
ATM OC-3c (PCI-based)
POS OC-3c

Power Supply Shots

2

1

Power Supply Option

AC; Dual AC; DC; Dual DC

AC; DC

Input/Output (I/O)
controller

uBR7200-I/O
uBR7200-I/O-FE

uBR7200-I/O
uBR7200-I/O-FE

I/O flash options for
PCMCIA slots

Flash memory (20MB)
Flash disk (48 MB)
Flash disk (128 MB)

Flash memory (20MB)
Flash disk (48 MB)
Flash disk (128 MB)

Network processing
engines (NPE)

NPE-400, and NPE-225

NPE-225 and NPE-200

Add-on processor
memory options

SDRAM (128 MB, 256 MB)
for NPE-225 only
SDRAM (128 MB, 256 MB = 512 MB)
for NPE-400 only

SDRAM (128 MB, 256 MB) for NPE-225

Router Bandwidth

1 Gbps

600 Mbps

For More Information
www.cisco.com/warp/public/cc/pd/rt/ub7200/

Cisco uBR7200 Series Universal Broadband Router

1-8

Chapter 1

CMTS Systems

CHAPTER 1

Cisco uBR10012 Universal Broadband Router
The Cisco uBR10012 Universal Broadband Router is a new
class of CMTS, that handles the volume, capacity, and

CMTS SYSTEMS

complexity of large cable headends or distribution hubs. It
combines the revenue-generating features and stability of the
market-leading Cisco uBR7200 Series with an architecture
that is optimized for aggregation and virtually limitless
future growth. The Cisco uBR10012 goes beyond the
traditional “carrier class” definition, to deliver the highest
level of service availability and capacity of any production
CMTS available today. It employs a mix of distributed,
centralized, and parallel processing to enable consistently high, real-world
performance. The Cisco uBR10012 is CableLabs qualified to DOCSIS 1.0 and
DOCSIS 1.1 specifications. The product is also tComLabs qualified to EuroDOCSIS
1.0 specifications.

When to Use
Use This Product

When You Need

Cisco uBR10012

• High-end throughput, capacity, and service handling for a mix of IP data, voice, and
video services over cable—supporting a wide variety of applications, media, session
types, subscriber profiles, and access devices
• Support for advanced feature sets, varying QoS requirements, service-level
differentiations, and transport strategies (MPEG, IP, multicast, unicast, broadcast) that
include implementing flow control to various cable CPE devices

Key Features
• Highest-capacity CMTS that leverages the proven stability of the
industry-standard Cisco uBR7200 Series, the highly scalable architecture of the
Cisco 10000 Internet Router, and feature-rich Cisco IOS Software
• Multiservice support, optimized to provide high throughput and accelerated
processing using PXF technology; exceptional throughput on each connection in
the chassis is achieved
• Standards-based design, support includes DOCSIS 1.0 and DOCSIS 1.1
• Reliability—Designed to eliminate single points of failure and allow technicians
to swap out cards online; architected to provide redundancy throughout the
system that includes redundant processing engines, bus interconnects, and power
supplies

Cisco uBR10012 Universal Broadband Router

1-9

Chapter 1

CMTS Systems

• Secure, scalable choices protect your investment and ensure current and future
business growth can be accommodated; the architecture supports planned system
and network expansion, including scaling IP services forwarding capacity,
increasing connection speeds and densities, and extensive route scaling
techniques

Specifications
Feature

Cisco uBR10012

Modular Slots

8 slots for cable line cards that include support for 2 downstreams and 8
upstreams each
4 slots for LAN/WAN interfaces
2 slots for Performance Routing Engines (PREs)
2 slots for Timing Communication and Control Plus (TCC+) modules

Supported Cards

Cable line cards with a Cisco Line Card Processor (LCP)
Timing, Communications, and Control Plus (TCC+) card
Gigabit Ethernet (GE) network uplink card
OC-12 Packet Over SONET (POS) network uplink card

Processor Type

Parallel Express Forwarding (PXF)

Flash Memory

48 MB (default); 128 MB (maximum)

DRAM Memory

512 DRAM (default)

Software Supported

Minimum software requirement: Cisco IOS Software Release 12.2(2)XF

Power Supply

DC, AC

Hot-Swappable

Yes

Backplane Capacity

51.2 Gbps

Physical Dimensions
(H x W x D)

Height: 31.25 in. (79.4 cm)—18 rack units (RU)
Width: 17.2 in. (43.7 cm)
Depth: 22.75 in. (57.8)
Mounting: 19 in. rack mountable (front or rear), 2 units per 7 ft. rack
Note: Mounting in 23 in. racks is possible with optional third-party hardware

Weight

Weight: 235 lb (106.6 kg) fully configured chassis

For More Information
www.cisco.com/warp/public/cc/pd/rt/ub10012/

Cisco uBR10012 Universal Broadband Router

1-10

Chapter 1

CMTS Systems

CHAPTER 1

Cisco RF Switch
The Cisco RF Switch works with the Cisco
uBR1002 Universal Broadband Router to

CMTS SYSTEMS

provide a fully redundant DOCSIS system
that enables cable service providers to
achieve PacketCable system availability,
minimize service disruptions, and simplify
operations. The Cisco RF Switch is part of the company’s newest high-availability
N+1 solution set. In combination with the Cisco uBR10012, the Cisco RF Switch
enables a fully redundant CMTS with no single point of failure. The product
maximizes density with more than 250 MCX-type connectors that interface the
Cisco uBR10012 and the cable plant. The Cisco RF Switch contains RF
combiners/splitters, RF switch logic, and RF switch drivers. The product offers ten
upstream switch modules, three downstream switch modules, an Ethernet controller
module, an AC or DC power supply, and color coding, preterminated cabling.

When to Use
Use This Product

When You Need

Cisco RF Switch

As cable service providers enter the VoIP market, high availability (24x7
service) for broadband cable IP services is becoming a requirement.
The Cisco RF Switch enables cable service providers to achieve
PacketCable system availability, minimize service disruptions, and
simplify operations.

Key Features
• Front-panel serviceability with module Hot Swap capability that eliminates
downtime for RF paths
• Modular upstream and downstream capacity with ten upstream, three downstream,
and one blank slot that optimizes the serviceability of the CMTS; each of the 14
modules represent a port on a cable line card. Each switch module contains seven
working or “active” inputs, plus one protect or “standby” input and seven protected
outputs. Inputs are connections from the Cisco uBR10012 to the Cisco RF Switch.
Outputs are connections from the Cisco RF Switch to the HFC plant. The Cisco RF
Switch supports independent switching of upstream ports
• Fully passive working path; hardware components do not affect data and VoIP
services
• Active components only in protect path; servicing of protect cards offer no
disruption to data and VoIP services
• Position-sensing latching relays; robust design maintains operation during power
disruptions
Cisco RF Switch

1-11

Chapter 1

CMTS Systems

• Flexible, external design with more than 250 connectors—unmatched port density
• N+1 redundancy
• 10BaseT Ethernet control

Specifications
Feature

Cisco RF Switch

Input Power Requirements

• AC: 100 to 240 VAC, 50 or 60 Hz, operating range: 90 to 254 VAC
• DC: -48 to -60 VDC, operating range: -40.5 to –72 VDC, 200 mVpp ripple/noise

Environmental

• Operational temperature range: 0 to +40°C
• Operating temperature range: -5 to +55°C

Unit Control

• 10BaseT Ethernet—SNMP
• Switching time from active (working) to standby (protect): 150 mS maximum
after SNMP command
• Cisco uBR10012

Connectors

•
•
•
•
•

RF connectors: MCX
AC power: IEC320 type
DC power: Three terminal block
Ethernet: RJ-45
RS-232 Bus: 9-pin male D

Reliability

• 41,000 MTBF @ +50°C as calculated by Bellcore 5, 80 percent confidence factor

Physical

• Dimensions (H x W x D): 19 x 15.5 x 5.25 in. (842 x 384 x 132 mm)
• Weight: 36 lbs

Input Power Requirements

• AC: 100 to 240 VAC, 50 or 60 Hz, operating range: 90 to 254 VAC
• DC: -48 to -60 VDC, operating range: -40.5 to –72 VDC, 200 mVpp ripple/noise

Environmental

• Operational temperature range: 0 to +40°C
• Operating temperature range: -5 to +55°C

RF requirements

• Input/output impedance: 75 ohms
• Maximum RF input power: +15 dBm (63.75 dBmV)
• Switch type: Electro-mechanical, absorptive for working path, non-absorptive
on the protect path
• Switch setting time per switch module: 20 ms maximum
• Downstream frequency range: 54 to 860 MHz
• Typical downstream insertion loss: +/-1.1 dB from CMTS to cable plant;
+/- 2.1 dB from protect to cable plant; 5.5 dB from working to output; 8.0 dB
from protect to output
• Downstream insertion loss flatness: +/- 1.1 dB from CMTS to cable plant;
+/- 2.1 dB from protect to cable plant
• Downstream output return loss: >15.0dB at <450 MHz, > 12.0 dB at >= 450 MHz
• Downstream input return loss: >15.0 dB
• Downstream isolation: > 60 dB from channel to channel in working mode;
> 52 dB from CMTS to protect when in protect mode
• Upstream frequency range: 5 to 70 MHz
• Typical upstream insertion loss: 4.1 dB from cable plant to CMTS;
5.2 dB from cable plant to protect
• Upstream insertion loss flatness: +/- 0.4 dB from cable plant to CMTS,
+/- 0.6 dB from cable plant to protect
• Upstream input return loss:> 16 dB
• Upstream isolation: > 60 dB from channel to channel in working mode;
> 60 dB from CMTS to protect when in protect mode
• Protect mode: CMTS return loss >10 dB, cable plant return loss: >10dB

For More Information
www.cisco.com/warp/public/cc/pd/ifaa/rfswitch/
Cisco RF Switch

1-12

CH A P T E R

2

Cable CPE
CHAPTER 2

Overview
modem and business-class Cisco IOS Software router in one box. Fully
standards-based, Cisco CPE products can operate in bridge mode similar to any
DOCSIS or EuroDOCSIS-compliant cable modem. By enabling Cisco IOS IP routing
and other advanced features, cable operators can transform these products into
powerful CPE or enterprise devices to support small businesses, branch offices, or
telecommuters.
Two models are offered: one supporting data; the other supporting data and VoIP.
Both models support virtual private networking (VPN) to enable cable service
providers to supply reliable, high-speed Internet and intranet access to businesses,
telecommuters, branch offices, and residences.

Cable CPE Products at a Glance
Product

Features

Page

Cisco uBR900 Series
Cable Access Routers

Integrated DOCSIS-based cable modem and router with hardware
accelerated IPSec VPN tunneling support that includes:
• Cisco uBR925 with 4 Ethernet, 1 CATV, 1 USB and 2 FXS ports that
support telecommuter and small office DOCSIS-based data, VoIP, and
VPN services
• Cisco uBR905 with 4 Ethernet and 1 CATV port that supports DOCSISbased data and VPN services

2-2

Cisco VoIP Residential Designed to meet service provider needs for low-cost residential VoIP
CPE Partner Program
modems; Through collaborative interoperability testing within Cisco, we
have identified low-cost, third-party MTAs that perform IP telephony
control functions

2-3

Overview

2-1

CABLE CPE

Cisco offers cable CPE products that integrate a DOCSIS or EuroDOCSIS cable

Chapter 2

Cable CPE

Cisco uBR900 Series Cable
Access Routers
The Cisco uBR900 Series Cable Access
Routers provide commercial services for
cable operators, allowing them to expand their broadband service offerings. The
Cisco uBR925, an integrated DOCSIS cable modem and business-class Cisco IOS
Software router, provides an easy-to-manage solution for telecommuters and small
offices. It offers voice-over-IP (VoIP), virtual private networking (VPN), and router
functionality in a one-box solution. Both the Cisco uBR905 and Cisco uBR925 are
CableLabs-certified to DOCSIS 1.0 specifications and support IP data transmission
over a cable plant. Both Cisco uBR900 Series models offer hardware-accelerated
IPSec VPN support.

Key Features
• Integrated high-speed cable modem and router that operates with any DOCSIS
1.1 or DOCSIS 1.0-compliant CMTS; both Cisco uBR900 Series models are
DOCSIS 1.1-ready
• Integrated Cisco IOS Software router, cable modem, and four-port Ethernet hub
that offers advanced networking capabilities and investment protection
• Cisco IOS Software-based, simplifies training and leverages existing knowledge

When to Use
Use This Product

When You Need

Cisco uBR905 Cable
Access Router

• Data-only broadband services (or voice separately via Ethernet)
• High-speed, secure remote tunneling via hardware accelerated IPSec VPN

Cisco uBR925 Cable
Access Router

• Two voice (VoIP) connections via RJ-11 ports
• Data broadband services, router functionality, and VPN support

Cisco uBR900 Series Cable Access Routers

2-2

Chapter 2

Cable CPE

Specifications
Cisco uBR905

Cisco uBR925

Ports

4-port 10Base-T Ethernet hub
1-port console
1-port CATV (Female F Connector)

4-port 10Base-T Ethernet hub
1-port USB
2 ports RJ-11 (telephone)
1-port console
1-port CATV

Routing Features

NAT/PAT, DHCP Server

Same as Cisco uBR905

Security Features

56-bit IPSec
3DES IPSec optional
IPSec hardware
acceleration
Firewall optional

Same as uBR905

Voice Support

No

Yes

CHAPTER 2

Feature

CABLE CPE

For More Information
www.cisco.com/warp/public/cc/pd/rt/900/

Cisco VoIP Residential CPE Partner Program
To help drive deployment of residential VoIP services to market, Cisco offers a
program that identifies low-cost residential VoIP modems that have passed
interoperability testing with Cisco. Cable service providers should contact their sales
representatives for vendors, models, pricing and volume discount opportunities. The
Cisco sales teams should work directly with partners. For details on this program,
please email: cablecpe@cisco.com

Cisco VoIP Residential CPE Partner Program

2-3

Chapter 2

Cisco VoIP Residential CPE Partner Program

2-4

Cable CPE

CH A P T E R

3

Video
Overview
Integrating advanced digital video functionality into its offering, the Cisco 6920
RateMUX® is the first in a series of Cisco products designed to allow cable service
providers to maximize bandwidth efficiency and distribution of digital video. The
a single, multiplexed optimized MPEG transport stream for distribution over an
HFC cable network. The product provides advanced MPEG-2 stream manipulation
customized channel line ups.
The Cisco 6920 RateMUX supports:
– Grooming of digital program lineups—Operators are able to customize local
channel lineups from a variety of sources to align their services with the
preferences of their subscriber base
– Enhanced television—Electronic program guides and other “interactive” data
can be multiplexed into the MPEG transport for use by the set-top box (STB)
– HDTV service—The Cisco 6920 RateMUX can multiplex in HDTV with
statistically multiplexed SDTV programs to maximize the HDTV’s output
transport
– Ad insertion in the digital tier—Local insertion of digital advertising, station
promotions, or other digital programming into a source program stream
through Digital Program Insertion (DPI) is supported in the Cisco 6920
RateMUX

Overview

3-1

VIDEO

including real-time bit-rate manipulation, splicing, statistical multiplexing, and

CHAPTER 3

Cisco 6920 RateMUX combines digital programming from a variety of sources into

Chapter 3

Video

Video at a Glance
Product

Features

Page

Cisco 6920 RateMUX
Advanced MPEG-2
Multiplexer

Specialized multiplexing device that performs advanced MPEG2 stream
manipulation to allow cable, satellite and broadcast operators to support:
• Customized channel lineups
• Real-time bit rate manipulation
• Rate reduction/splicing functionality and standards-based API support to
interoperate with Ad Servers for local ad insertion in the digital (MPEG)
video domain
• Re-stat muxing
• TV program grooming or add/drop
• Ad insertion in the digital tier

3-2

Cisco 6920 RateMUX Advanced MPEG-2
Multiplexer
The Cisco 6920 RateMUX® is an advanced
Moving Pictures Experts Group (MPEG)
multiplexing device that assists cable operators in
creating customized digital program lineups. The product extends the life of existing
cable plant and set-top equipment by providing a smooth migration path to new
digital services such as “enhanced” television and HDTV. The Cisco 6920 RateMUX
aggregates or multiplexes the digital program streams from satellite receivers and
local encoders and produces standard MPEG-2 transports which are exported to
conditional access (CA)/quadrature amplitude modulation (QAM) devices for
distribution through the cable RF plant.
The Cisco 6920 RateMUX accepts discrete MPEG-2 input through interfaces
compliant with Digital Headend Interface (DHEI) or Digital Video
Broadcasting-Asynchronous Serial Interface (DVB-ASI) standards. It then uses a
powerful digital signal processor (DSP) engine to produce MPEG-compliant
transport streams that have been optimized (statistically multiplexed) through the
use of intelligent buffer management and selective bit rate reduction during bit rate
peaks.

Video at a Glance

3-2

Chapter 3

Video

When to Use
Use This Product

When You Need

Cisco 6920 RateMUX
Advanced MPEG-2
Multiplexer

• Cable operators who are interested in the ability to increase the number of programs
in their existing digital tier
• The upgrade of cable plants from 64 to 256 QAM provides another opportunity for
operators to add programming to their digital tier
• The rollout of HDTV presents a need to support SDTV in the unused portion of the
HDTV transport

Key Features
• Overall
– Transport grooming to allow cable operators to customize digital program
lineups
– Statistical remultiplexing to optimize output transport bandwidth
– Bit-rate reduction:
CHAPTER 3

Statistical multiplexing
Peak rate management
Matching digital ad to source program stream rate
sources
• Program Clock Reference jitter correction to ensure smooth display of video on
set-top boxes
• Preserve selected program quality to ensure sustained video quality
• Set relative picture quality among all channels to gain flexibility for channel use
while protecting high-profile program quality
• Settable output rate to customize output bandwidth to match a specific
modulation scheme

Cisco 6920 RateMUX Advanced MPEG-2 Multiplexer

3-3

VIDEO

• Packet Identifier filtering and remapping to accept programming from multiple

Chapter 3

Video

• DPI capabilities:
– MPEG splicing to support local ad insertion without the expense and effort
of decoding, splicing, and re-encoding satellite feeds
– DPI API support to allow for interoperability with third-party ad servers
– Digital cue detection to enable time-accurate insertion of ads into the digital
stream
• HDTV capabilities:
– Pass-through of HDTV to meet FCC mandates for carrying off-air HDTV
broadcast programs
– Remultiplexing data tables from PSIP-generator to provide support for
advanced digital services deployed on PSIP-compliant STBs
• Data capabilities:
– Remultiplex conditional access and EPG information to incorporate
architecture-specific data in the MPEG transport stream, including data
associated with video scrambling
• Configuration capabilities:
– Web browser graphical user interface for easy configuration; dedicated
management PC is not required
– Simple Network Management Protocol (SNMP) support for standards-based
network monitoring

Cisco 6920 RateMUX Advanced MPEG-2 Multiplexer

3-4

Chapter 3

Video

Specifications
Feature

Cisco 6920 RateMUX

Input/Output
Specifications
Digital video format

MPEG-2 main profile at main-level bit rate 
GBIC receive)

30dB

Connectors

CWDM GBIC - 1000BASE-CWDM/dual SC
CWDM OADM - dual SC

CHAPTER 8 ETHERNET
SWITCHING

Feature

For More Information
www.cisco.com/warp/public/cc/so/neso/olso/nesocdwm/

Cisco CWDM GBIC Solution

8-15

Chapter 8

Cisco CWDM GBIC Solution

8-16

Ethernet Switching

9

CH A P T E R

OSS/Network Management
Overview
Cisco provides a flexible and complete offering that meets administration,
operations, and maintenance requirements of cable service providers. Cisco Internet
framework for service providers who want to rapidly deploy profitable new services.
Cisco Cable Internet OSS leverages existing cable business processes and installed
technologies to protect cable operators’ current OSS investment. As business models
evolve, Cisco Cable Internet OSS is flexible enough to adopt new technologies and
support additional advanced IP service offerings. Cisco Cable Internet OSS provides
management of the HFC plant, DOCSIS/EuroDOCSIS domain, and the IP/WAN
portion of the network. Cisco Cable Internet OSS provides a “plug-and-play”
architecture for:
• Service fulfillment
• Service assurance
• Billing
Legacy applications and new applications can be easily integrated. Cisco puts
together the tools and procedures to help you manage your network end to end.

Overview

9-1

CHAPTER 9 OSS/NETWORK
MANAGEMENT

OSS integrates architectures, standards, and products to provide a foundation and

Chapter 9

OSS/Network Management

Cisco Cable Internet OSS—Foundation for Advanced IP Services and
Higher Revenue
Common
Industry
Standards

Integrated
End-to-End
Solutions

Flexibility
in Choice

Billing

WorkFl

Fulfillment

ent
em

Manag
ow

Ecosystem
Value Add

Lower
Overall
Costs

Assurance

Network Management Products at a Glance
Product

Features

Cisco Address and Name Registrar

• Automates IP distribution and configuration management of 9-4
network elements:
– Allows service providers to tailor policies to automatically
distribute IP addresses based on utilization triggers
– Dynamically configures Dynamic Host Control Protocol
(DHCP) servers and CMTSs
– Eliminates the manual and inefficient portion of IP address
management
• Automates the monitoring and reporting of IP address space;
helps predict trends in IP consumption by monitoring and
tracking IP usage over customized time periods

Cisco Broadband Provisioning
Registrar

• Provides a single platform for provisioning multiple
9-6
technologies and devices such as DOCSIS 1.0 and DOCSIS 1.1
CMs, STBs, MTAs, and CallManagers
• Scales to support over 5 million devices at regional distribution
unit (RDU) and 500 thousand devices at device provisioning
engine (DPE)
• Designed to support PacketCable and ETTx VoIP
• Includes robust provisioning application programming
interface (API) for integration with OSS

Network Management Products at a Glance

9-2

Page

Chapter 9

OSS/Network Management

Features

Page

Cisco Broadband Troubleshooter

• Provides a diagnostic tool for RF technicians to quickly and
easily isolate problems in the RF plant
• Analyzes and sorts RF conditions into specific categories:
– attenuation, provisioning, noise
– packet corruption (CRC) errors
• Provides dashboard views of network health, CMTS and CM
statistics, and CM snapshots
• Correlates CM to subscriber information
• Works with an optional tool to map CMs and status to
subscriber street-level views

9-7

Cisco Building Broadband Service
Manager

• Provides plug-and-play access, allowing customers to
9-9
self-provision services to reduce support requirements and
increase usage
• Offers customizable portals, advertising platforms, and tiered
service levels that allow property owners and service
providers to generate incremental revenue
• Supports multiple authentication and billing options, including
credit card, RADIUS, property management systems, and
access codes through either existing interfaces or open APIs

Cisco Cable Diagnostic Manager

• Runs appropriate diagnostics and returns important
customer-specific data relating to the high-speed data and
advanced services gathered from the CMTS, CM, MTA, and
subscriber database

Cisco Cable Manager

• Provides fault, configuration, and performance management 9-13
for Cisco CMTS products and DOCSIS and EuroDOCSIS CMs
via proactive network surveillance
• Supports CM software image downloads
• Offers topology tree map of CMTS and CMs
• Provides tabular and graphical historical utilization and
performance reports
• Offers color-coded chassis views to provide at-a-glance status

Cisco DOCSIS CPE Configurator

• Provides a user interface to collect information needed to
generate and download configuration files for DOCSIS and
EuroDOCSIS CMs or STBs.

Cisco Info Center

• Offers a service-level monitoring and diagnostics tool that
9-14
provides network fault and performance monitoring, trouble
isolation, and real-time service-level management for large
networks
• Helps operators focus on important network events, offering a
combination of alarm reduction rules, filtering, customizable
alarm viewing, and partitioning
• Provides a highly configurable client/server application that
can consolidate, filter, and correlate fault information from a
wide range of management platforms and technologies

Cisco Network Registrar

• Offers a high performance DHCP:
– Up to 1,800 leases per second (dual processor NT
configuration) in stand-alone configuration
– Supports both steady-state and spikes of DHCP traffic
– Dynamic updates of 1000+ resource records per second
– Response to 3600+ queries per second
• Offers IP history server

9-12

9-14

9-15

Network Management Products at a Glance

9-3

CHAPTER 9 OSS/NETWORK
MANAGEMENT

Product

Chapter 9

OSS/Network Management

Product

Features

Cisco VPN Solution Center

• Offers a carrier-class network and service management tool 9-17
for rapid and cost-effective management of IP VPN services
• Provides a flexible solution set to integrate service provider
and customer premises networks; offers open APIs and OSS
interfaces that enable service providers to easily integrate IP
VPN services into their OSS and management infrastructures

Page

CiscoWorks Resource Manager
Essentials

• Provides web-based interface for monitoring and reporting
9-19
hardware, configuration, and inventory changes for Cisco
devices
• Centrally manages and deploys configuration changes and
software image updates to multiple devices
• Integrates with network management systems such as Hewlett
Packard OpenView and Tivoli Netview

Cisco Address and Name Registrar
Cisco Address and Name Registrar (ANR) provides an IP address management
solution to ease the inherent complexities of IP address distribution, configuration,
and monitoring. Cisco ANR Version 2.0 specifically meets the requirements of cable
service providers by delivering an automated system to reduce administrative
processes, easing the management of scarce IP addresses.
Through Cisco ANR, an administrator can assign an owner to a particular address
block, and distribute that address block across the network in a customized manner.
Cisco ANR then monitors that IP address space, tracks utilization, and performs
customizable actions based on specified triggers.

When to Use
Use This Product

When You Need

Cisco Address and Name
Registrar 2.0

• Simplify IP address management by using ANR customized policies to
drive intelligent IP subnet allocation and reclamation decisions
• Automate IP address management, freeing up valuable time of system
administrators and allowing more strategic planning and management
for cable service providers
• Turn complex IP utilization data into meaningful management
information
• Promote efficient IP usage and distribution

Key Features
• Address space allocation and reclamation to:
– Dynamically allocate and reclaim IP address space for multiple
administratively assigned owners.
– Support the creation and management of multiple IP address blocks for each
owner, allocating subnetted address space to a Cisco Network Registrar
DHCP server and among CMTS interfaces as defined by user-customized
policy and parameters.
Cisco Address and Name Registrar

9-4

Chapter 9

OSS/Network Management

– Implement event triggers to perform customizable actions (including “alert
administrator” and “allocate additional IP address space”) when
configurable IP utilization thresholds have been reached
• Cisco Network Register configuration
– Add DHCP scopes to the Cisco Network Register server upon IP address
space allocation
– Use owner-specific templates to assign policies and selection tags to new
DHCP scopes in Cisco Network Register
– Maintain synchronization between Cisco ANR and Cisco Network Register,
ensuring that Cisco ANR will recognize any manual changes made to a Cisco
Network Register server
– Support IP address allocation into DHCP failover configurations (both simple
• CMTS configuration and MPLS VPN integration
– Leverage the sub-interface features of Cisco IOS Software as a way to
organize IP address space on the CMTS for each administratively assigned
IP owner
– Create a new sub-interface per owner on the appropriate CMTS interface
when it initially allocates IP address space
– Maintain synchronization between Cisco ANR and CMTSs, ensuring that
Cisco ANR will recognize manual changes made to a CMTS
– Fully interoperate in an MPLS-VPN environment working with the Cisco
VPN SolutionsCenter (VPN-SC) to configure CMTSs for MPLS VPN tunnels
across the network
• Utilization reporting
– Provide IP address utilization information on a per DHCP scope, per CMTS,
per interface, per address block, and per owner basis.
– Provide utilization data to help predict trends in IP consumption by
monitoring and tracking IP usage over customized time periods

Specifications
Feature

Cisco Address and Name Registrar 2.0

Operating System

Sun Solaris 8 operating system

Minimum Recommended
Configuration

Sun Ultra 5 workstation with 256 MB of RAM, 512 MB of swap space,
and 120 MB of disk space

For More Information
www.cisco.com/warp/public/cc/pd/nemnsw/anr/
Cisco Address and Name Registrar

9-5

CHAPTER 9 OSS/NETWORK
MANAGEMENT

and symmetric)

Chapter 9

OSS/Network Management

Cisco Broadband Provisioning Registrar
Cisco Broadband Provisioning Registrar (BPR) is a distributed carrier-class,
subscriber-device-provisioning application that supports automated flow-through
provisioning of subscriber services in a fully redundant environment. Cisco BPR
automatically recognizes devices, assigns class of service, dynamically creates and
generates device configuration files, and activates subscribers.

When to Use
Use This Product

When You Need

Cisco Broadband
Provisioning Registrar

Automate the configuration and provisioning of subscriber devices based
on service provider business policies.—As service provider
infrastructures increase rapidly in size and complexity, management
systems that enable and simplify the task of operating the network and its
services become more essential. Cisco BPR addresses this need

Key Features
• Embedded high-performance data store, optimized for device provisioning
• Java-based provisioning API to easy integrate to customer OSS, billing
application, or workflow and mediation software
• Appliance-based distributed device provisioning engines to provide true
scalability with a simple way to extend provisioning to additional subscribers and
new markets
• Distributed architecture
• Technology extensions to provide easy means to extend this single platform to
provision new devices and technologies to meet changing network and subscriber
requirements
• PacketCable compliant, DOCSIS 1.0 and 1.1 support
• Dynamic DOCSIS file generation to offer means to build unique DOCSIS files for
individual subscriber devices, meeting needs of tiered service provisioning and
true IP voice requirements
• Simple gateway control protocol (SGCP) support
• Digital set-top-box support
• Safe failover

Cisco Broadband Provisioning Registrar

9-6

Chapter 9

OSS/Network Management

Specifications
Feature

Cisco Broadband Provisioning Registrar

Operating System

Sun Solaris 8 operating system

Minimum Recommended Configuration
of the Cisco BPR RDU Installation

SunE220 Class Workstation with 1 GB of RAM and 18 GB of hard drive;
This will support up to 250,000 devices

CNR

Requires a Netra T-1 workstation with 512 MB of RAM and a 5-GB
hard drive

For More Information
www.cisco.com/warp/public/cc/pd/nemnsw/brdpvnrg/index.shtml

Cisco Broadband Troubleshooter
Cisco Broadband Troubleshooter provides an efficient tool to help network
problems between the cable plant and connected DOCSIS CPE devices. The product
allows a technician to characterize upstream and downstream trouble patterns and
quickly identify “flapping” CPE devices that are experiencing persistent connectivity
problems. Operators can quickly discern CPE connectivity impairments by
identifying noise, attenuation, provisioning, and packet-corruption issues.

When to Use
Use This Product

When You Need

Cisco Broadband
Troubleshooter 2.3

Improve network reliability
Proactively solve problems before subscribers are impacted
Query summary statistics information on persistent CPE problems

Key Features
• Automatic monitoring of the cable plant, CMs and STBs
• Summary statistics on each upstream port, showing total and percentage of CPEs
online and the minimum and maximum power levels the CMTS receives
• Correlates device-specific statistics with subscriber names and locations
• Flap list identifies CMs and STBs experiencing persistent problems
• Tabular displays allow operators to quickly identify problems in provisioning,
noise or attenuation in the reverse path and/or packet corruption

Cisco Broadband Troubleshooter

9-7

CHAPTER 9 OSS/NETWORK
MANAGEMENT

operations center (NOC) personnel and field technicians detect, diagnose, and isolate

Chapter 9

OSS/Network Management

Specifications
Server Hardware

Solaris Ultra-5 workstation configured with CD-ROM drive, 256 MB RAM,
minimum 50 MB hard disk space
Desktop or laptop PC, 64MB RAM, 50MB hard disk space

Server Software

Sun Solaris 2.8; Windows NT, 2000
(Professional and Server with SP2); RedHat Linux 7.1

Client Hardware

PCs or UNIX workstation

Client Software

Sun Solaris 2.8; Windows NT, 98, 2000 (Professional and Server with SP2)

Client Browser

Internet Explorer 4.0 or later releases, Netscape 4.5 or later releases for
Windows operating systems;
Netscape 4.5 or later releases for Solaris operating system

For More Information
www.cisco.com/cable/products/troubleshooter.html

Cisco Broadband Troubleshooter

9-8

Chapter 9

OSS/Network Management

Cisco Building Broadband Service Manager
Cisco Building Broadband Service Manager (BBSM) is the software-based service
creation platform for the Cisco Building Broadband Solutions for hotels, apartments,
office buildings, campuses, and other MxU Segments. Cisco BBSM works with Cisco
cable products to provide a complete solution that enables cable service providers or
MxU property owners to create, market and operate broadband access services
Cisco BBSM provides plug-and-play access. The product allows customers to
self-provision services to reduce support requirements and increase usage.
Customizable portals, advertising platforms, and tiered service levels allow property
owners and service providers to generate incremental revenue
Cisco BBSM supports multiple authentication and billing options, including credit
card, RADIUS, property management system and access codes, through either
customization. Cisco BBSM is also available as a preloaded server appliance.

When to Use
Use This Product

When You Need

Cisco Building Broadband
Service Manager

An integrated, single-vendor MxU application bundle—Together with the
Cisco uBR7100 Series, Cisco BBSM delivers a cable-based, in-building
platform for plug-and-play Internet access, self-service activation, tiered
service levels, and integrated billing for multi-unit (MxU) applications

Key Features
• Enables user access regardless of network interface configurations. Computer
users can connect to the network using interfaces configured for Dynamic Host
Configuration Protocol (DHCP) or static IP addressing methods. This
plug-and-play capability provides access to the greatest number of users.
• Supports multiple authentication methods that include: Remote Access Dial-In
User Service (RADIUS) authentication to either local or remote RADIUS servers
for prepaid users or service subscribers, credit card authentication, access code
authentication (e.g., hotel meeting rooms), and automated authentication based
on known port location in a specific room.
• Accounts for usage and collects payment using multiple methods, including:
– Direct posting of charges to a hotel property management system (PMS) for
users connecting from guest rooms
– Charge processing by a remote credit card processing service; this enables
payment from any location on a property

Cisco Building Broadband Service Manager

9-9

CHAPTER 9 OSS/NETWORK
MANAGEMENT

existing interfaces or open APIs. A comprehensive software developers kit allows

Chapter 9

OSS/Network Management

– Subscription or prepaid users can authenticate and have their usage tracked
via RADIUS and pay through offline methods
– Per minute broadband access can be pre-paid for via access codes
• Redirects all users through two steps during connection. First, they are directed
to a Connect Screen, which explains the services available to them, including
potentially multiple bandwidth and price options. Once users select and purchase
service, they are directed to a portal page as their first location on the Internet.
This provides a second branding and marketing opportunity
• Pre-authentication of specified domains that includes a “transparent proxy”
feature which allow service providers to force all Web requests to go through the
Microsoft Proxy Server installed on the Cisco BBSM server. When logging is
turned on in the Microsoft Proxy Server application, that allows the software to
capture a list of Web sites visited. This information can be later mined to
determine popular Web sites
• Features to support network installation, configuration, and testing such as
switch discovery; enforced line testing to ensure ports can not be mapped until
the connection meets quality standards, and a limited set of local network
performance monitoring tests to enable proactive quality assurance
Enhancements in Cisco BBSM version 5.1 include:
• RADIUS accounting support, allowing Cisco BBSM to automatically transmit
accounting records to a RADIUS server
• Port hopping, allowing users to transparently hop from wired port to wired port,
providing user mobility within a site
• Supports unlimited walled garden entries, which are entered as an individual IP
addresses or an entire subnet
• Provides installations with limited-bandwidth WAN links a maximum sessions
limit. If a user starts a session that exceeds the configured limit Cisco BBSM
redirects the user to a “system busy” Web page that can be customized
• Cisco Building Broadband Service Director (BBSD) support for multiple BBSM
servers in the field. BBSD allows a service provider or large property
owner/manager to centrally maintain, manage and report on multiple BBSM
servers

Cisco Building Broadband Service Manager

9-10

Chapter 9

OSS/Network Management

Specifications
Cisco Building Broadband Service Manager

Platforms

Cisco BBSM pre-loaded server (BB-SM-Server-96)
Cisco BBSM on CD (BB-SM-CD-96)
Cisco BBSM Upgrade v5.0 to v5.1 (BB-SM-5.1-UPG)
BBSM Small Property Bundle (BB-SM-Bundle-48=) BBSM for small
properties including 48 port license, MS Windows 2000 server, MS
Multiple ISA Server
Recommended server specifications for all BBSM applications
Pentium processor (750MHz or greater)
Minimum 9Gb disk drive
Minimum 256MB memory
Ethernet 10/100 NIC card for External LAN (any vendor)
Internal NIC
3Com—3C905B-TX and 3C905C-TXM
Intel—PRO/100+ PCI and MiniPCI
D-Link—DFE-550TX
RS 232 Serial Port for optional PMS connections

Available Software

Cisco BBSM version 5.1
Cisco BBSM Software Developers Kit (SDK)
Recovery CD
Microsoft Windows 2000 Server Operating System
Microsoft ISA server
MSDE database
Keyview Pro must be purchased to enable network printing
BBSM-LIC-24=additional 24 port license pack for BB-SM-Server 96
or BB-SM-CD-96 or BB-SM-Bundle-48=

Dimensions and Weight (H x W x D)

Height: 1.75 in. (1U)
Width: 16.75 in.
Depth: 22.00 in. including bezel
19 in. Rackmount Kit

For More Information
www.cisco.com/warp/public/cc/pd/nemnsw/bbsm/

Cisco Building Broadband Service Manager

9-11

CHAPTER 9 OSS/NETWORK
MANAGEMENT

Feature

Chapter 9

OSS/Network Management

Cisco Cable Diagnostic Manager
The Cisco Cable Diagnostic Manager is an easy-to-use, web-based diagnostic tool
for customer service representatives (CSRs). Given a piece of subscriber-identifying
information such as a phone number, a media access control (MAC) address, or an
IP address, the Cisco Cable Diagnostic Manager presents in one graphical interface
all relevant subscriber-specific information gathered from the CMTS, Cable
Modem/CPE, and provisioning database server. The information presented
highlights the status of a subscriber’s cable modem and aids CSRs in determining
the next step to better support the customer.

When to Use
Use This Product

When You Need

Cisco Cable Diagnostic
Manager 1.0

•
•
•
•

Easy-to-use customer support tool for CSRs
Improve CSR productivity
Enhance customer satisfaction
User-friendly display of information for quick assessment of CPE status

Key Features
• On-demand query of cable modem status
• Flexible search capability that allows lookup of subscriber information and cable
modem status
• Tabular displays that allow operators to quickly identify the status of the
subscriber’s cable modem

Specifications
Server Hardware

Solaris Ultra-5 workstation configured with CD-ROM drive, 256 MB RAM,
minimum 50 MB hard disk space
Desktop or laptop PC, 64MB RAM, 50MB hard disk space

Server Software

RedHat Linux 7.1

Client Hardware

PCs or UNIX workstation

Client Software

Sun Solaris 2.8; Windows NT, 98, 2000 (Professional and Server with SP2)

Client Browser

Internet Explorer 4.0 or later releases, Netscape 4.5 or later releases for
Windows operating systems; Netscape 4.5 or later releases for Solaris
operating systems

For More Information
www.cisco.com/warp/public/779/servpro/operate/csm/products/cableoss/index.html

Cisco Cable Diagnostic Manager

9-12

Chapter 9

OSS/Network Management

Cisco Cable Manager
Cisco Cable Manager is a client/server application that helps cable service providers
deploy, maintain, monitor and troubleshoot cable equipment on an HFC network.
The product manages DOCSIS and EuroDOCSIS-compliant CMTS and CPE,
providing both operations center visibility, as well as technician access.

When to Use
Use This Product

When You Need

Cisco Cable Manager 2.3

• Remotely manage, monitor, maintain and troubleshoot their Cisco CMTS
and any DOCSIS CPE equipment
• Automate distribution of new CMTS and Cable Modem images and
configurations
• Analyze network usage patterns and provide capacity planning

• Scale—100,000 cable modems per Cisco Cable Manager-2.3 server
• Security—Task-based and device-based partitioning of user groups
• Performance reporting—Multiple statistics in a single graphical display
• Fault management—Formula-based and user-configurable alarm thresholds
• Configuration—DOCSIS 1.0 CPE Configuration Editor

Specifications
Feature

Cisco Cable Manager 2.3

Server Hardware

Solaris Ultra-60 or E250 server configured with: CD-ROM drive,
minimum 512 MB RAM, minimum 2 GB hard disk space and two
processors

Server Software

Sun Solaris 2.8

Client Hardware

PCs or UNIX workstation that have native support for X/Motif
displays, 256-MB memory; 250-MB hard disk space; Sun Ultra-5
workstation with Solaris 2.6 operating system

Client Software

X-emulator for PCs—Reflection X (recommended) or Exceed;
Windows 95, Window 98 or Windows NT PCs

For More Information
www.cisco.com/cable/products/cable_manager.html

Cisco Cable Manager

9-13

CHAPTER 9 OSS/NETWORK
MANAGEMENT

Key Features

Chapter 9

OSS/Network Management

Cisco DOCSIS CPE Configurator
Cisco DOCSIS CPE Configurator is a GUI-based tool designed to collect information
needed to generate and download configuration files for DOCSIS or EuroDOCSIS
cable modems and set-top boxes. There are two versions of the tool: a free,
web-based version accessible via Cisco.com, and a stand-alone Java-based desktop
version. Cisco DOCSIS CPE Configurator enables point and click configuration of
CPE values for RF, class of service, vendor information, SNMP parameters, BPI,
TFTP, telco-return attributes, and CPE data.

For More Information
www.cisco.com/go/docsis

Cisco Info Center
Cisco Info Center is a service-level alarm monitoring and diagnostics tool that provides
network fault and performance monitoring, network trouble isolation, and real-time
service-level management for large networks. Cisco Info Center is designed to help
operators focus on important network events, offering a combination of alarm
processing rules, filtering, customizable alarm viewing, and partitioning. Cisco Info
Center provides a highly configurable client/server application that can consolidate,
deduplicate, filter, and correlate fault information from multiple network layers.
Cisco Info Center is the fault management component of the Cisco Service
Management infrastructure that provides end-to-end service management solutions
for service provider and large enterprise networks. Operating at the service and
network levels, Cisco Info Center interacts with other management tools within the
Cisco Service Management product suite to provide customer-focused, service-level
monitoring and network partitioning for virtual private network (VPN) and
customer network management (CNM) services. Cisco Info Center works with
network element management software such as wide-area network (WAN) Manager
to provide fault and alarm management across local area network (LAN) and WAN
networks.
Cisco Info Center consists of the Netcool technology from Micromuse at its core plus
Cisco enhancements. Cisco enhancements at Layer 2 include a customized WAN
manager mediator (SV+ mediator) and Cisco developed and tested correlation rules
and tools. Layer 3 events are received through the Syslog mediator.

For More Information
www.cisco.com/go/cic
Cisco DOCSIS CPE Configurator

9-14

Chapter 9

OSS/Network Management

Cisco Network Registrar
Cisco Network Registrar provides comprehensive Domain Name System and
Dynamic Host Configuration Protocol administrative functionality to help cable
service providers automate and streamline IP networking services. Services include
client configuration and provisioning.
Cisco Network Registrar automates IP address assignment and maintenance to
simplify and streamline administration. Features such as the Lightweight Directory
Access Protocol (LDAP) directory interface facilitate integration of DNS and DHCP
services with other network management applications. Performance-optimized
functions provide fast setup and task execution, and an availability-tuned
architecture ensures reliable, consistent client services delivery. A robust set of Cisco
Network Registrar DNS and DCHP utilities ensure configuration flexibility to meet
availability, to process automation, device provisioning, and directory integration,
Cisco Network Registrar provides the essential functionality for maintaining a
responsive IP infrastructure.

When to Use
Use This Product

When You Need

Cisco Network Registrar

Automate IP address assignment and maintenance to free up valuable
time for System Administrators and allow more strategic planning and
management for service providers

Key Features
• Scalable, multithreaded DNS server to handle fast-growing subscriber
communities and increasing service loads
• Support for industry-standard DOCSIS or EuroDOCSIS cable modems for faster
service deployment
• Flexible, customizable device support and provisioning to accelerate service
delivery
• DHCP Safe Failover Protocol to eliminate single point of failure and to avoid use
of duplicate address assignment
• Directory services integration through LDAPv3 for application integration
• Extension points API for callouts to user-written logic
• Easy-to-use graphical user interface which simplifies configuration and
management of DNS/DHCP protocol servers
• Command-line interface for enhanced administrative control

Cisco Network Registrar

9-15

CHAPTER 9 OSS/NETWORK
MANAGEMENT

demanding, fluctuating business requirements. From high performance and

Chapter 9

OSS/Network Management

• Simple Network Management Protocol (SNMP) traps support for integration
with other network management systems
• DHCP Server Performance Enhancements
• DHCP Forwarding/Switching
• Windows 2000 Phase I Extensions (userclass & FQDN)
• DHCP Vendor Specific Option Support
• Extension Point Chaining

Specifications
Feature

Cisco Network Registrar

DHCP Functionality

•
•
•
•
•
•
•

Support for automatic, dynamic, and manual allocation methods
DHCPINFORM packet support
Bootstrap Protocol (BOOTP) and dynamic BOOTP support
DHCP user class option (option 77)
DHCP Fully Qualified Domain Name (FQDN) option 81 and option 82
DHCP vendor class identifier and vendor-specific options
DHCP extension point chaining

DNS Functionality

•
•
•
•
•
•

DNS Naming Authority Pointer (NAPTR) resource record type
DNS default Time To Live (TTL)
Notify protocol
Incremental Zone Transfer protocol
Subzone hiding
Preconfigured root server

Additional Functionality

• Multiple data import/export formats, including DNS zone files
(BIND format), UNIX-style files, JOIN files, and Open Database
Connectivity (ODBC) database exports
• Resolution exception (or selection forwarding, to restrict internal
traffic from traversing public Internet)
• Persistent cache
• Built-in reporting

Platform Support and System
Requirements

• Sun Solaris: SPARC, SPARCStation 20 or greater
• Microsoft Windows NT: [Intel Pentium 200 MHz or greater,
Pentium Pro or greater recommended]
• Microsoft Windows 2000: [Intel Pentium 200 MHz or greater,
Pentium Pro or greater recommended]
• Hewlett-Packard HP-UX: PA-RISC (GUI not available)
• IBM AIX: PowerPC (GUI not available)

For More Information
www.cisco.com/warp/public/779/servpro/operate/csm/nemnsw/cnr/prodlit/index.shtml

Cisco Network Registrar

9-16

Chapter 9

OSS/Network Management

Cisco VPN Solution Center
Dedicated IP VPNs enable service providers to lay the foundation for delivering
differentiated services such as telephony, videoconferencing, e-commerce, and
application hosting. For a complete service offering, service providers must be able
to quickly and effectively plan, provision, operate, and bill for the VPN-based
services they offer. The Cisco VPN Solution Center (VPNSC) is a carrier-class
network and service management solution for rapid and cost-effective management
of IP VPN services. Cisco VPNSC provides a flexible solution set for integrating with
service provider and customer premises networks. Open APIs and OSS interfaces
enable service providers to easily integrate IP VPN services into their OSS and
management infrastructures.
Cisco
Info
Center

Cisco
Provisioning
Center

Concord
Visual
Network

Portal
DigiQuant

WANCL

CHAPTER 9 OSS/NETWORK
MANAGEMENT

Internal
Application

Operational System Support Interface
TIBCO

CORBA

Java

XML

Creation
Modification
po

dit

g

rin

Au

ito

n
Mo

VPN
Life Cycle
Management

ion

vis

Re

API
Pro

rt

GUI

Deployment
Intelligent VPN Service Management Engine
Distributed Transport Gateway Server

M

Cisco 800
to 7500
Series Routers

Cisco
NetFlow
Router

Cisco 12000
Series Internet
Router

Cisco uBR
Universal
Broadband
Router

Cisco MGX™
8850

Cisco IOS®
Firewall

When to Use
Use This Product

When You Need

Cisco VPN Solution Center

• Cost-effective integration of VPN services, allowing service providers to
quickly plan, provision, operate, and bill for these services

Cisco VPN Solution Center

9-17

Chapter 9

OSS/Network Management

Key Features
• Flexible service activation
• High-performance service auditing for validating IP VPN service configuration,
monitoring performance, and identifying faults to ensure high network integrity
and service quality. Cisco VPNSC generates reports on the status
• Service quality assurance to ensure that IP VPN target devices remain provisioned
correctly and that the VPN itself is operational. Reports and alarms can be
generated based on preconfigured designated requirements, such as SLA
thresholds
• Easy service enhancement to easily change IP VPN topologies and upgrade target
VPN devices to accommodate changing customer needs. The Cisco VPNSC
intelligent service management engine simply generates new Cisco IOS software
instructions for targeted VPN devices to match new VPN requirements
• SLA monitoring and reporting
• QoS provisioning and measurement for service differentiation
• Templates that enable real-time provisioning

Specifications
Feature

Cisco VPN Solution Center

System Requirements

For current Solaris-Based Network Management product hardware requirements,
please refer to the Sun Cisco Optimized Platform Recommendations Table for
hardware and part numbering ordering information at
www.cisco.com/warp/public/756/partnership/sun/products/sun_cisco_part_number
s.pdf

MPLS Provider-Edge
Equipment Support

Cisco IOS Software Release 12.1 (5a)T and above

MPLS Customer-Edge
Equipment Support

Cisco IOS Software Release 12.0 and above

IPSec Customer
Premises Equipment
Support

Cisco IOS Software Release 12.2(1) and above, k8 or k9 images

For More Information
www.cisco.com/warp/public/779/servpro/operate/csm/nemnsw/vpn/prodlit/

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OSS/Network Management

CiscoWorks Resource Manager Essentials
CiscoWorks Resource Manager Essentials is a powerful suite of web-based
applications, offering network management solutions for Cisco switches, access
servers, and routers. CiscoWorks Resource Manager Essentials allows a centralized
view of information critical to network uptime and simplifies time-consuming tasks
of software and configuration update management. CiscoWorks Resource Manager
Essentials includes the following applications Inventory Manager, Change Audit,
Device Configuration Manager, Software Image Manager, Availability Manager, and
Syslog Analyzer.
CiscoWorks Resource Manager Essentials is sold as part of the CiscoWorks LAN
Management Solution and the CiscoWorks Routed WAN Management Solution.

CHAPTER 9 OSS/NETWORK
MANAGEMENT

When to Use
Use This Product

When You Need

LAN Management
Solution

• A set of tools for managing Cisco’s award winning Catalyst switches
• Time saving user tracking and path trace analysis tools with support of IP
Phones
• Automated process of inventorying network devices, updating device
software, and managing configuration to reduce the time and errors
involved in network updates
• Browser-accessible, graphical tool for configuring and monitoring Cisco
device components and operational status
• VLAN, ATM or LANE service management tools
• RMON traffic monitoring and analysis capability
• Active fault monitoring of Cisco devices

Routed WAN
Management Solution

• Manage key security and performance aspects of the WAN edge, access
routers and WAN access network devices
• Simplify administration of access lists and configuration changes for
optimizing bandwidth and utilization across critical WAN links
• Troubleshoot network response time and availability, both through private
and public network connections

Key Features
• Cable-specific configuration templates to ease configurating a CMTS
• Quickly builds a complete network inventory
• Monitors and reports on hardware, configuration, and inventory changes
• Manages and deploys configuration changes and software image updates to
multiple devices
• Simplifies monitoring and troubleshooting of critical LAN and WAN resources
• Basic VPN management

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Specifications
The following table contains general system requirements for the CiscoWorks
management server and its client components. System requirements may increase
depending on how individual LMS or RWAN applications are installed. For more
detailed system requirements and recommendations for tuning the management
system for performance, refer to individual LMS or RWAN application quick start
guides and release notes at
www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/
Description

Specification

Server

Hardware Operating System
UNIX:
System: Sun UltraSPARCIII (Sun Blade 1000 Workstation or Sun Fire 280R Workgroup
Server) running Solaris 2.8 (Dual processor system required for hosting multiple
management solutions)
Memory: 1 GB RAM for workstations, 2 GB RAM for servers, 8 MB E-cache
Available disk: 36 GB internal FC-AL disk drive fro workstation and dual drives of this
type for server configurations
Windows:
System: IBM PC-compatible with 550 MHz or higher Pentium III processor running
Microsoft Windows 2000 Server or Professional Edition with Service Pack 2 (Dual
processor system required for hosting multiple management solutions)
Memory: 1 GB RAM
Available disk: 9 GB with 2 GB swap recommended
Note: The system requirements above are based on managing 500 devices with RWAN
and LAN Management solutions loaded on a single server. Please refer to the
Installation documentation for more information on required operating system patches

Client

Hardware Operating System
UNIX:
System: Sun Ultra 10 running Solaris version 2.7 or 2.8
System: HP9000 Series running HP-UX 11.0
System: IBM RS/6000 workstation running AIX 4.3.3
Memory: 256 MB
Windows:
System: IBM PC-compatible with 300 MHz or higher Pentium processor
Windows NT4 (Workstation and Server) with Service Pack 6a, Win 98, or Windows 2000
Professional and Server with Service Pack 2
Memory: 256 MB
Note: Please refer to the Installation documentation for more information on required
operating system patches
Web browser:
UNIX:
Solaris: Netscape v4.76
HPUX: Netscape v4.77, 4.78, 4.79
AIX: Netscape v4.77, 4.78, 4.79
Windows:
Windows 98/NT/2000: Netscape v4.77, 4.78, 4.79
Windows 98/NT/2000: Internet Explorer v5.5 with Service Pack 2, 6.0
Note: Please refer to the Installation documentation for more information on required
operating system patches, browser plug-ins or Java Virtual Machine (JVM) versions

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Supported Devices

Most Cisco IOS routers, access servers, hubs, and switches;
Specific devices supported by the LMS and RWAN applications are available on Cisco
Software Support Center web site under each products Planner Page

Supported Cisco IOS
Versions

Generally supports Cisco IOS Software Release10.3 and above; Catalyst Supervisor
code 2.1 and above; please see the specific application documentation and release
notes for more detailed information

For More Information
www.cisco.com/warp/public/cc/pd/wr2k/rsmn/index.shtml

CHAPTER 9 OSS/NETWORK
MANAGEMENT

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CiscoWorks Resource Manager Essentials

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10

CH A P T E R

Cisco IOS Software
Overview
The Cisco IOS® Software is a feature-rich network operating system that provides
network intelligence for the majority of today’s Internet and business-critical
networking applications. Supporting Cisco’s extensive range of platforms, Cisco IOS
Software provides a common IP fabric, functionality, and command-line interface
(CLI) across network infrastructures. This common IOS enables a vast array of key
routing functions, multiservice capabilities, traffic shaping, connections,
security/firewall, traffic monitoring, and highly flexible network and product
configuration.
Below is an abbreviated list of key capabilities, intelligent network technologies, and
CHAPTER 10 CISCO IOS
SOFTWARE

architectures enabled by Cisco IOS Software:
• Quality of service (QoS)
• Converged data, voice, and video over IP
• IP/ATM/Frame Relay network connectivity and scalability features
• Security/firewall/IPSec/access lists
• Traffic monitoring and NetFlow based monitoring, accounting, billing
• Wide range of routing protocols (including MPLS)
• IPv6
• Multicast

Overview

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Cisco IOS Software

Quality of Service
Cisco IOS QoS capabilities enable complex networks to control and predictably
service a variety of applications. QoS expedites the handling of mission-critical
applications, while sharing network resources with non-critical applications. QoS
also ensures available bandwidth and minimum delays required by time-sensitive
multimedia and voice applications. It also gives network managers control over
network applications, improves cost-efficiency of WAN connections, and enables
advanced differentiated services.
QoS technologies are elemental building blocks for other Cisco IOS Software
enabling services—particularly for converged data and voice networks (LAN/WAN
+ telephony), video conferencing over IP, IBM networking, as well as for future
business applications in campus, WAN, and service provider networks.
Key QoS Capabilities
Committed Access Rate (CAR)

Performs two QoS functions:
• Bandwidth management through rate limiting, which allows you to control
the maximum rate for traffic transmitted or received on an interface
• Packet classification through IP precedence and QoS group setting, which
allows you to partition your network into multiple priority levels or classes
of service (CoS)

Differentiated Services (DiffServ)

QoS architecture that divides traffic into a small number of classes and
provides QoS to large aggregates of traffic by treating some traffic better than
the rest (faster handling, more bandwidth on average, lower loss rate on
average). This is a statistical preference, not a hard and fast guarantee

Expedited Forwarding (EF)

Per-Hop Behavior (PHB) in the DiffServ standard, used to create a virtual
leased line service

Integrated Services (IntServ)

A QoS architecture in which each network element is required to identify the
coordinated set of QoS control capabilities it provides in terms of the
functions it performs, the information it requires, and the information it
exports.

Random Early Detection (RED)

Monitors traffic levels on very large networks to prevent congestion and
guarantee priority traffic delivery

Resource Reservation Protocol
(RSVP)

A protocol that supports the reservation of resources across an IP network

Weighted Fair Queuing (WFQ)

Adds new levels of control to previous queuing methods

Weighted Random Early
Detection (WRED)

Combines the capabilities of the Random Early Detection (RED) algorithm with
IP Precedence or the DiffServ Code Point (DSCP). This combination provides
for preferential traffic handling for higher-priority packets

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Cisco IOS Software

Key QoS Categories
Classification

• Commited Access Rate (CAR)
• Policy Based Routing (PBR)
• QoS Policy Propagation through BGP

Congestion Management

•
•
•
•
•

Policy and Shaping

• Commited Access Rate (CAR)
• Generic Traffic Shaping (GTS)
• Frame Relay Traffic Shaping (FRTS)

Link Efficiency Mechanisms

• Compressed Real Time Protocol (cRTP)
• Link Fragmentation and Interleaving (LFI)
• Data Compression

First in First Out (FIFO)
Priority Queueing (PQ)
Custom Queueing (CQ)
Weighted fair Queueing (WFQ)
Weighted Random Early Detection (WRED)

Converged LAN/WAN and Telephony Networks
A broad range of Cisco products support standards-based voice over packet
implementations, including H.323 based VoIP. This enables highly efficient,
converged IP-based telephony in today’s enterprise and service provider networks,
thereby eliminating the need for legacy telephone equipment and overlay networks
(including PBXs, and central office circuit switched network equipment).
Furthermore, a single IT organization can now support campus and enterprise
requirements—regardless if for data, voice, or video requirements.

providers to avoid long distance telephone charges by leveraging their existing data
networks, instead of paying for dedicated voice connections and circuits.
Cisco Connectivity and Scalability Solutions
A wide range of access solutions are enabled via the Cisco IOS Software, including:
• Virtual private networking
• Frame Relay, X.25
• ATM
• SONET, OC-x/STM-x, Packet-over-SONET
• DSL
• Broadband services aggregation (including large-scale PPPoE, PPPoA,
L2TP tunneling)
• Dial access (including ISDN, modem, fax, voice)
• VoIP, VoFR, VoATM
• Cable solutions

Overview

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In addition, Cisco voice-over-packet technologies enable businesses and service

Chapter 10

Cisco IOS Software

Security
Cisco’s powerful suite of Cisco IOS Software-embedded security and firewall
technologies includes:
Digital Signature Standard (DSS)
and digital certification

Positively authenticates users or devices

Network Address Translation (NAT)
and Port Address Translation (PAT)

Hides private topology and IP addresses from an external network

IPSec

Enables secure communications of data over public networks

Time-based Access Control Lists (ACLs)

Implements access lists based on time of day

Password Authentication Protocol (PAP)

Allows a remote node to establish its identity using a two-way
handshake

Terminal Access Controller Access Control
System Plus (TACACS+) and Remote Access
Dial-in User Service (RADIUS)

Gives complete network access security for dial-in connections, for
enterprise and service provider applications

Challenge Handshake
Authentication Protocol (CHAP)

Allows a remote node to establish its identity using a three-way
handshake

Calling Line Identification (CLID)

Uses calling line identification to compare the telephone number of
a calling device against a list of known callers

Access Lists

Check source address of packets (standard access lists) and check
source and destination addresses and other parameters (extended
access lists)

Context-Based Access Control (CBAC)

Provides secure, application-based stateful filtering for the most
popular protocols and a wide variety of advanced applications;
available in the Cisco IOS Firewall feature set

Cisco IOS NetFlow
NetFlow technology provides the metering base for a key set of applications
including network traffic accounting, usage-based network billing, network
planning, network monitoring, outbound marketing, and data mining capabilities
for both service provider and enterprise customers. Cisco provides a set of NetFlow
applications to collect exported NetFlow data, to perform data volume reduction,
and to post-process and display data. Cisco is currently working with a number of
partners to provide customers with comprehensive solutions for NetFlow-based
billing, planning, and monitoring. NetFlow also provides the measurement base for
Cisco’s new Internet Quality of Service (QoS) initiatives. NetFlow captures the traffic
classification or precedence associated with each flow, enabling differentiated
charging based on QoS.
Furthermore, the combination of NetFlow data along with Cisco IOS
Software-based routing information can prove key to developing effective
denial-of-service (DoS) prevention measures and security policies.

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Cisco IOS Software

IP Routing Protocols
Cisco IOS Software also offers the industry’s widest variety of enterprise and service
provider-class routing protocols including:
• On Demand Routing (ODR)
• Routing Information Protocol (RIP)
• Interior Gateway Routing Protocol (IGRP)
• Open Shortest Path First (OSPF)
• IP Multicast
• Integrated IS-IS
• Enhanced Interior Gateway Routing Protocol (EIGRP)
• Border Gateway Protocol (BGP)
• MPLS

MPLS (Multiprotocol Label Switching)
Cisco IOS MPLS fuses the intelligence of routing with the performance of switching.
It provides significant benefits to networks with pure IP architectures as well as those
with IP and ATM or a mix of other Layer 2 technologies. MPLS technology is key to
implementing scalable virtual private networks (VPNs) and end-to-end QoS,
fault correction of link and node failure. This technology also helps deliver highly
scalable, differentiated IP services with simpler configuration, management, and
provisioning for both Internet service providers and end-user customers.
Common MPLS Applications Available with Cisco IOS Software
• Traffic engineering is enabled through MPLS mechanisms that allow traffic to be
directed through a specific path, which may not necessarily be the least-expensive
path. Network managers can implement policies to ensure optimal traffic
distribution and improve overall network utilization
• Guaranteed bandwidth is a value-added enhancement to traditional
traffic-engineering mechanisms. MPLS lets service providers deliver guaranteed
pipes and bandwidth allocations. Guaranteed bandwidth also allows
bookkeeping of quality-of-service (QoS) resources to traffic engineer both
premium and best-effort traffic such as voice and data
• Fast reroute (FRR) allows extremely quick recovery if a node or link fails. Such
fast recovery prevents end-user applications from timing out and also prevents
loss of data

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CHAPTER 10 CISCO IOS
SOFTWARE

enabling efficient utilization of existing networks to meet future growth and rapid

Chapter 10

Cisco IOS Software

• MPLS VPNs greatly simplify service deployment compared to traditional IP
VPNs. As the number of routes and customers increases, MPLS VPNs easily
scale, while providing the same level of privacy as Layer 2 technologies. In
addition, they can transport non-unique IP addresses across a public domain
• MPLS class-of-service (CoS) capability ensures that important traffic is given the
appropriate priority over the network and that latency requirements are met. IP
QoS mechanisms can be seamlessly implemented in an MPLS environment
MPLS Mechanisms
Cisco IOS MPLS delivers both Traffic Engineering and VPN solutions built on the
following mechanisms:
• Cisco AutoBandwidth Allocator: Automatically increases or decreases MPLS TE
tunnel bandwidth based on measured traffic load
• Constraint-based Routing Label Distribution Protocol (CR-LDP): A signaling
mechanism used to support traffic engineering across a MPLS backbone
• Fast Reroute (FRR): Enables quick recovery in case of link failures, which
prevents end-user applications from timing out and also prevents loss of data
• Label Distribution Protocol (LDP): Provides communication between edge and
core devices. It assigns labels in edge and core devices to establish Label Switched
Paths (LSPs) in conjunction with routing protocols such as OSPF, IS-IS, EIGRP,
or BGP
• Transmission Control Protocol (TCP): Connection-oriented transport-layer
protocol that provides reliable full-duplex data transmission. TCP is part of the
TCP/IP protocol stack
For More Information
www.cisco.com/go/mpls

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Cisco IOS Software

IP Multicast and Multicast Solutions
IP Multicast is a bandwidth-conserving technology that reduces traffic by
simultaneously delivering a single stream of information to thousands of corporate
recipients and homes. Applications that take advantage of multicast technologies
include video conferencing, corporate communications, distance learning, and
distribution of software, stock quotes, and news.
Multicast technology is key to preventing severe network slowdown and Cisco IOS
Multicast is the gateway to Internet broadcasting applications. Internet service
providers (ISPs) and content providers today use Cisco IOS multicast solutions
successfully to host events such as live concerts, radio shows, and football games.
Another exciting application of multicast technologies relates to replacing dedicated
point-to-point telephone/voice circuits and specialized bridging and mixing
multi-user audio conferencing telephone equipment for “always-on” service
(referred to in some industries as “Hoot & Holler” systems). This eliminates the need
for dedicated, costly, overlay voice networks and point-to-point telephone company
circuits, and allows the same capabilities to be implemented over a converged IP
network without requiring users to dial in.
Multicast Solutions
Enhanced Multicast, and are the building blocks for Internet broadcast. Customers
can start with Multicast-Lite, then add more sophisticated interactive
communication capabilities, as needed.
• Multicast-Lite provides for one-to-many broadcast capability with no back
channel. This solution is eminently suitable for content distribution and
broadcasting over the Internet. It does not require setting up of source discovery
across domains and autonomous systems. Multicast Lite includes Protocol
Independent Multicast version 2 (PIMv2), Internet Group Management Protocol
(IGMPv1/v2/v3) and/or Universal Resource Locator Rendezvous
Directory (URD)
• Core Multicast provides interactive, reliable campus multicast for interactive
distance learning, corporate videoconferencing, inventory updates, software
distribution, and content distribution. Core Multicast includes PIM, IGMP, Cisco
Group Management Protocol (CGMP), and now Pragmatic General
Multicast (PGM)

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Cisco IOS Multicast solutions are classified as Multicast-Lite, Core Multicast, and

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Cisco IOS Software

• Enhanced Multicast provides interactive Internet Multicast across domains for
network gaming, inter company conferencing, Internet software distribution,
and extranet content distribution. Enhanced Multicast includes Multicast Border
Gateway Protocol (MBGP) and Multicast Source Discovery Protocol (MSDP) in
addition to all the protocols supported in Core Multicast
Multicast is currently available across all Cisco IOS Software-based platforms,
including Cisco routers and Cisco Catalyst family switches. Multicast-supported
routing platforms include the following: Cisco 1600, 2500, 2600, 3600, 3800, 7200,
7500, and 12000 series; also available on Catalyst 6000 and 8500 platforms.
Multicast Features
Cisco has the greatest depth of experience with IP Multicast in the industry, and
offers multicast features such as:
Bi-dir PIM

An extension to the PIM suite of protocols that implements shared sparse
trees with bi-directional flow of data

Cisco Group Management
Protocol (CGMP)

Ciscodeveloped protocol that allows Layer 2 switches to leverage IGMP
information on Cisco routers to make Layer 2 forwarding decisions

Internet Group Management
Protocol v2 (IGMP)

Used by IP routers and their immediately connected hosts to communicate
multicast group membership states:
• Query: IGMP messages originating from the router(s) to elicit multicast
group membership information from its connected hosts
• Report: IGMP messages originating from the hosts that are joining,
maintaining or leaving their membership in a multicast group

Internet Group Management
Protocol v3 (IGMP)

Version 3 of IGMP adds support for “source filtering,” that is, the ability for a
system to report interest in receiving packets *only* from specific source
addresses, or from *all but* specific source addresses, sent to a particular
multicast address

IGMP Snooping

Requires the LAN switch to examine, or “snoop,” some Layer 3 information in
the IGMP packet sent from the host to the router. When the switch hears an
IGMP Report from a host for a particular multicast group, the switch adds the
host’s port number to the associated multicast table entry. When it hears an
IGMP Leave Group message from a host, it removes the host’s port from the
table entry

Inter-domain Multicast

Supports inter-domain routing and source discovery across the Internet or
across multiple domains comprising an enterprise

Intra-domain Multicast

Supports multicast applications within an enterprise campus

Multicast Source Discovery
Protocol (MSDP)

A mechanism to connect multiple PIM sparse-mode (SM) domains. MSDP
allows multicast sources for a group to be known to all rendezvous point(s)
(RPs) in different domains

Multicast Routing Monitor (MRM)

A management diagnostic tool that provides network fault detection and
isolation in a large multicast routing infrastructure

Multi-protocol Extensions
for Border Gateway Protocol
(MBGP)

Also known as BGP+, MBGP adds capabilities to BGP to enable multicast
routing policy throughout the Internet and to connect multicast topologies
within and between BGP autonomous systems

Pragmatic General Multicast
(PGM)

A reliable multicast transport protocol for applications that require ordered,
duplicate-free, multicast data delivery from multiple sources to multiple
receivers. PGM guarantees that a receiver in a multicast group either
receives all data packets from transmissions and retransmissions, or can
detect unrecoverable data packet loss

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Cisco IOS Software

Protocol Independent
Multicast (PIM)

A multicast routing architecture that enables IP multicast routing on existing
IP networks:
• SM = Spare Mode (RFC 2362): Relies upon an explicitly joining method
before attempting to send multicast data to receivers of a multicast group
• DM = Dense Mode (Internet Draft Spec): Actively attempts to send
multicast data to all potential receivers (flooding) and relies upon their
self-pruning (removal from group) to achieve desired distribution

Unidirectional Link Routing
Protocol (UDLR)

A routing protocol that provides a way to forward multicast packets over a
physical unidirectional interface (such as a satellite link of high bandwidth) to
stub networks that have a back channel

URL Rendezvous Directory
(URD)

Directly provides the network with information about the specific source of a
content stream. It enables the network to quickly establish the most direct
distribution path from the source to the receiver, thus significantly reducing
the time and effort required in receiving the streaming media. URD allows an
application to identify the source of the content stream through a web page
link or web directly

For More Information
www.cisco.com/go/multicast

IPv6
The Internet Protocol version 6 (IPv6), most notably offers expanded IP addresses to
accommodate the proliferation of Internet devices such as personal computers,
personal digital assistants, wireless devices, and new Internet appliances—as well as
the expansion of Internet access—particularly "always-on" connections throughout
the world. IPv6 also provides integrated auto-configuration for plug-and play

Incorporating IPv6 into Cisco IOS Software enables continued growth of the Internet
and its expansion into new applications and capabilities, in a way that maintains
compatibility with existing Internet services.
For more information regarding IPv6, see
www.cisco.com/go/ipv6

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capabilities, enhanced mobility and end-to-end security.

Chapter 10

Cisco IOS Software

Cisco IOS Software General Release Process
There are three categories of Cisco IOS Software releases: Early Deployment, Major,
and General Deployment releases.
• Early Deployment releases (i.e. T, S, X, E release families)—Provide advanced
networking technologies to customers for delivery of leading-edge Internet
applications. They offer new software capabilities, new platforms, and interface
extensions. Customers for whom receiving a new feature is critical to their
competitive advantage will benefit from these releases
• Major releases (i.e. Release 12.2)—Consolidate features, platform support, and
functionality from early deployment releases, and emphasize stability. Regular
maintenance releases do not introduce new functionality or platform support,
but provide continuous improvement and greater quality, leading ultimately to
general deployment
• Releases with General Deployment certification (i.e. Release 12.0)—Have had
extensive market exposure in a wide range of network environments. They are
qualified through extensive metrics that analyze stability, software defect trends,
and customer satisfaction surveys. General deployment releases are used for
major, business-critical applications
At some point, GD releases are replaced by newer releases with the latest networking
technologies. Therefore, a release retirement process has been established with three
principal milestones: End of Sales (EOS), End of Engineering (EOE), and End of Life
(EOL).

For More Information
www.cisco.com/go/ios

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Cisco IOS Software

Cisco Cable IOS
Cisco IOS Software used in Cisco Universal Broadband Router (uBR) products is an
extension of Cisco IOS Software that lays the foundation for:
• Service providers to reliably and effectively deliver differentiated services
• Corporations to safely conduct businesses and daily operations
Cisco IOS Software for cable transparently bridges the differences between HFC and
IP domains. Cable operators can leverage existing HFC infrastructure to offer
value-added IP-based services. Cisco IOS Software for cable offers enhanced stability,
investment protection, reliable performance, and enhanced features. Its features
accent the performance and scalability of the uBR product family. These features
coupled with the proven uBR products elevate Cisco to be the leader in the cable
equipment market.
Cisco uBR products fall under one of the following categories:
• CPE—Cisco cable CPE devices support only the 12.0T Cisco IOS Software
releases and a few Early Deployment (ED) releases
• CMTS—there are a variety Cisco IOS Software trains for Cisco CMTS products.
The Cisco uBR7100 Series and Cisco uBR7200 Series can support 12.1EC,
12.2T, and 12.2BC trains, while the Cisco uBR10012 can only run the 12.2BC

Cisco IOS Software for Cisco Cable CPE
The Cisco uBR900 Series Cable Access Router supports a number of feature sets.
Each feature set provides specific functionality, such as firewall or advanced
encryption. All feature sets support base IP bridging as required by DOCSIS. This
allows the Cisco uBR900 Series to transmit data over HFC networks.
The Cisco uBR925 Cable Access Router also supports VoIP. Real-time traffic such as
voice requires different handling than data. Data traffic can be sent on a “best-effort”
basis because it can accept some loss or delay in the transmission of packets. Such
losses and delays are unacceptable for voice calls.
For this reason, the Cisco uBR925 supports DOCSIS QoS enhancements that give
higher priority to IP packets containing voice traffic. This ensures that real-time
traffic is delivered more reliably than “best-effort” data traffic. The telephones and
fax machines connected to the Cisco uBR925 can route their calls over the Internet
using either the H.323v2 (Gateway/Gatekeeper), Simple Gateway Control Protocol
(SGCP), and Media Gateway Control Protocol (MGCP) voice control protocols.

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release

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Cisco IOS Software

Depending on the protocol used and the level of support provided by the service
provider, these calls can be made either to other VoIP devices or to phones connected
to the PSTN.
The following Cisco IOS feature sets support data-only traffic for the Cisco uBR905
and both data and voice traffic for the Cisco uBR925:
• Base IP DOCSIS-Compliant Bridging—Provides full DOCSIS 1.0-compliant
cable modem support for customers who want a basic high-speed connection to
the Internet. This feature set is included in all Cisco IOS images available for the
Cisco uBR900 Series
• Value Telecommuter—Adds IP routing support, DHCP support, NAT and Port
Address Translation (NAT/PAT), 56-bit DES IPSec encryption, and layer 2
tunneling support to DOCSIS-compliant bridging. This allows businesses to
establish secure high-speed Internet connections between employees’ homes and
an office LAN. This is the default software image for the Cisco uBR900 Series
• Performance Telecommuter—Adds advanced 168-bit 3DES IPSec encryption to
functions provided by the Value Telecommuter image. This enables high-speed
and high-security Internet connections between employees’ homes and the
office LAN
• Value Small and Branch Office—Adds the Cisco Secure Integrated Software
(firewall) feature set to functions provided by the Value Telecommuter image.
This allows customers to establish secure connections across the Internet. This
feature set also protects the office network from intrusion and interference and
preserves the permanent high-speed access to the Internet
• Performance Small and Branch Office—Adds advanced 168-bit 3DES IPSec
encryption to the functions provided by the Value Small and Branch Office
image. This allows customers to establish high-security connections across the
Internet. This feature set also protects the office network from intrusion and
interference and preserves the permanent high-speed access to the Internet

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Cisco IOS Software

The following table summarizes the features and benefits of Cisco IOS Software
running on the Cisco uBR900 Series.
Benefits

Authentication,
Authorization, and
Accounting (AAA)

Allows centralized servers to provide user authentication, authorization, and
accounting. Compared to router-based authentication, AAA provides for increased
flexibility and control of access configuration, scalability, the possibility of multiple
backup servers, and standardized authentication methods, such as RADIUS

Cable Monitor Web
Diagnostic Tool

Used to display the current status and configuration of the Cisco uBR900 Series. The
Cable Monitor can also be used when the cable network is down, providing an easy
way for subscribers to provide necessary information to service technicians

Cisco Cable Clock
Card Support

The Cisco uBR925 automatically supports the use of the Cisco Cable Clock Card on the
Cisco uBR7246VXR. The Cisco Cable Clock Card enables the Cisco uBR7246VXR to use
a primary and secondary external clock derived from a Stratum 1 source. This provides
a high-quality clocking signal that minimizes jitter and other timing problems that can
interfere with real-time traffic such as VoIP calls

Cisco IOS Firewall

The Cisco IOS Firewall feature set provides firewall-specific security features to the
Cisco uBR900 Series. When this feature is enabled, the router acts as a buffer between
the Internet, other public networks, and the private network that is connected to the
router
The firewall-specific security features include the following:
• Authentication proxy services to intelligently apply specific security policies on a
per-user basis
without impacting performance
• Checking packet headers and dropping suspicious packets to detect and prevent
denial of service attacks, such as ICMP and UDP echo packet flooding, SYN packet
flooding, half-open or other unusual TCP connections, and deliberate
mis-fragmentation of IP packets
• Context-Based Access Control (CBAC) which gives internal-to-the-firewall users
secure, per-application-based traffic control across the Internet/Intranet. This includes
protection against Simple Mail Transfer Protocol (SMTP) attacks, one of the most
common attacks against computers connected to the Internet
• Dynamic port mapping to allow network applications with well-known port
assignments to use customized port numbers. This can be done on a host-by-host basis
or for an entire subnet, providing a large degree of control over which users can
access different applications
• Intrusion Detection System (IDS) that recognizes the signatures of the most common
attack profiles. When an intrusion is detected, IDS can perform a number of actions:
send an alarm to a syslog server or to NetRanger Director, drop the packet, or reset the
TCP connection
• Java blocking to protect against destructive Java applets. Applets can be allowed
only from known and trusted sources or blocked completely
• Real time and configurable alerts and audit trail capabilities to record and timestamp
source and destination hosts
• Support for a broad range of commonly used protocols, including H.323 and
NetMeeting, FTP, HTTP, MS Netshow, RPC, SMTP, SQL*Net, and TFTP
• User-configurable audit rules, real-time alerts, and audit-trail logs

DOCSISCompliant Bridging

DOCSIS-compliant bridging allows the Cisco uBR900 Series to operate as a DOCSIS 1.0
cable modem to interoperate with any DOCSIS-qualified CMTS

DOCSIS Baseline
Privacy Interface

The DOCSIS Baseline Privacy Interface (BPI) feature provides data privacy across the
HFC network by encrypting traffic flows between the CM and the CMTS
Available in DOCSIS 1.1, BPI+ provides more secure authentication of cable modems
through the use of digital certificates. Also, a cable modem can use a digital signature
to verify that the software image it has downloaded has not been altered or corrupted
in transit

DHCP Server

Include both Intelligent DHCP Relay and DHCP Client functionality
A DHCP Relay Agent is any host that forwards DHCP packets between clients and
servers—this enables the client and server to reside on separate subnets. If the Cisco
IOS DHCP server cannot satisfy a DHCP request from its own database, it can forward
the DHCP request to one or more secondary DHCP servers defined by the network
administrator

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Feature

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Cisco IOS Software

DHCP Proxy Support

The DHCP Proxy Support feature is useful in two situations:
• When the cable access router is configured for routing mode, an IP address must be
assigned to its Ethernet interface. The DHCP Proxy Support feature allows an external
DHCP server to assign an IP address to the Ethernet interface, as opposed to assigning
it manually with the appropriate CLI commands
• When network address translation (NAT) is used, an inside global address pool must
be created on the Ethernet interface. The DHCP Proxy Support feature allows a DHCP
server to assign an IP address that automatically creates the NAT address pool, as
opposed to manually specifying a static IP address with the appropriate CLI commands.

Enhanced Bridging

Can connect up to 256 devices in bridging mode

H.323v2
(Gatekeeper/Gateway)

Support VoIP traffic as an H.323v2 gateway. This capability maps an IP address to an
E.164 telephone number, allowing VoIP calls to terminate either on other VoIP devices
or on devices on the PSTN

IPSec Network
Security

This feature provides robust authentication and end-to-end encryption of IP packet.
Both levels of encryption—56-bit and 168-bit—are available, depending on the
software image used
By default, the Cisco uBR900 Series use their onboard hardware accelerator for all
IPsec encryption and decryption. This offers greatly increased performance over
software-based encryption techniques

Media Gateway
Control Protocol

Available on the Cisco uBR925, this feature enables the Cisco uBR925 to function as a
Residential Gateway (RGW), providing an interface between analog FXS phone or fax
systems and the Voice over IP (VoIP) network. The RGW uses a Trunking Gateway
(TGW) to contact the call agent, which in turn provides access to the PSTN
The Cisco uBR925 supports both call waiting and caller ID when using either MGCP or
SGCP for call control. Each of the two voice ports on the router can be configured with
the IP address provided by a single MIB (XGCP-MIB)

Intrusion Detection
System (IDS)

Support for NetRanger IDS that monitors network traffic and detects unauthorized
access to the cable router

NAT and PAT

Enable all devices connected to the Internet sharing a single IP address

Quality of Service

The Cisco uBR900 Series supports the following QoS features:
• Resource Reservation Protocol (RSVP)—Layer 3 QoS signaling protocol that provides
for the reservation of resources across an IP network
• Distributed Open Signaling Architecture/Session Initialization Protocol
(DOSA/SIP)—Call flow protocol that uses the AT&T VoIP over cable architecture
• DOSA/QoS—Quality of service mechanism used on the AT&T VoIP over cable
architecture
• Committed Access Rate (CAR)—Specifies the minimum bandwidth that is guaranteed
for a particular type of traffic
• Multiservice Identifier (SID)—Allows a service provider to offer different classes of
service to its customers, so that different types of traffic can be given different
priorities of service
• Traffic Shaping—Process of delaying packets that would otherwise be dropped
because they exceed the rate limit on a particular cable modem’s upstream. The router
buffers the upstream packet until bandwidth is available. This is particularly important
with TCP/IP traffic because when a TCP packet is dropped, the destination device
automatically drops all other packets it currently contains in its receive buffer and then
requests the retransmission of those packets. This retransmission of packets increases
the congestion that already exists in this situation, drastically reducing overall
throughput

Routing Information
Protocol –
version 2 (RIP v2)

When configured for routing mode, the Cisco uBR900 Series default to using the
Routing Information Protocol Version 2 (RIPv2). In routing mode, the cable access
router automatically configures itself to use the headend’s IP address as its IP default
gateway. This allows the router to send packets not intended for the Ethernet interface
to the headend
RIPv2 routing is useful for small internetworks because it optimizes Network Interface
Center (NIC)-assigned IP addresses by defining Variable-Length Subnet Masks
(VLSMs) for network addresses, and it allows Classless Interdomain Routing (CIDR)
addressing schema

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Secured Shell Version 1
(SSH v1)

Allows network administrators to make a secure Telnet connection with the router. SSH
provides for authentication and encryption at the application layer, providing a secure
connection even when BPI or IPSec authentication and encryption are not used at the
network layer. The cable access router can function as both an SSH server and an SSH
client
By default, the SSH feature uses 56-bit DES encryption. Higher security 168-bit 3DES
encryption is available when using Cisco IOS images that support 3DES IPSec
encryption. (The SSH client must also support the same level of encryption.)

Simple Gateway Control
Protocol

SGCP provides for control call setup and teardown for VoIP calls made through the
Internet or a local Intranet. SGCP uses call control agents to communicate with voice
gateways, allowing customers to create a distributed system that enhances
performance, reliability, and scalability while still appearing as a single VoIP gateway to
external clients

Triple Data Encryption
Standard

Increases the security from the standard 56-bit IPSec encryption to 168-bit encryption.
This provides a level of security suitable for highly sensitive and confidential
information such as financial transactions and medical records

Cisco IOS Software for Cisco CMTS Products
Cisco CMTS IOS software gives cable operators the ability to deliver differentiated
and revenue-generated services such as VoIP, Internet access, managed VPN services.
A version of Cisco IOS Software running in a Cisco CMTS can be part of Software
Release 12.2 BC, 12.1(EC), or 12.0 SC.
12.0 SC Release Train
Cisco IOS Software Release 12.0 SC is the Cable “stable” release train and is based
on Cisco IOS Software release 12.0 S. This release supports DOCSIS 1.0 only and
the 12.0 SC release.
Cisco IOS Software Release 12.0 SC introduced the following software features:
•
•
•
•
•
•
•
•
•
•
•
•

BPI Encryption and Encrypted Key Exchange
Burst Profile Configuration
Cable Interface Bundling and Subinterface Support
cdxCmtsCmOnOffTrapEnable Object
Cisco Network Registrar
DHCP Cable Modem Host ID
DHCP Client ID/Remote ID Options
DOCSIS 1.0 Quality of Service
DOCSIS Ethernet MIB Objects Support (RFC 2665)
DOCSIS OSSI Objects Support (RFC 2233)
Downstream Channel ID
Downstream Frequency OverrideDownstream Rate
Shaping with IP Type of Service Bits
• Downstream Traffic Shaping

• Dynamic Mobile Hosts
• SNMP and Cable-Specific MIBs, including:
– DOCS-IF-MIB Enhancements (see Management
Information Bases)
– Multicast Baseline Privacy Interface MIB Support
– Per-Modem Filters (Per-Modem and Per-Host
Access Lists)
• LinkUp/Down Traps Support (RFC 2233)
• Input Power Levels
• Secure Shell (SSH)
• Show Command Enhancements
• SNMPv2C
• SNMPv3
• SNMP Objects for Clear Host, Clear Cable Modem,
and Show Current CPEs
• Spectrum Management Features
• Upstream Address Verification
• Upstream Traffic Shaping

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has reached End-of-Engineering status. As a result, no new functionality is added to

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Cisco IOS Software

12.1 EC Release Train
The 12.1 EC train is the Cisco cable-specific early deployment release vehicle that
introduced several new feature sets and supported new cable line cards. The latest
release of this train is 12.1(11)EC.
This train can only be used with the Cisco uBR7100 Series and the Cisco uBR7200
Series. The feature set introduced in the 12.1EC train resulted in Cisco being the first
vendor to receive DOCSIS 1.1 qualification.
Features available with 12.1EC train include:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Cable Interface Setup Facility
Cable map-advance Command Enhancements
Cable monitor Command
cdxCmtsCmOnOffTrapEnable Object
Cisco Network Registrar
Cisco Network-Based Application Recognition
Configurable Alternate Termination System
Information Messages
DOCSIS Ethernet MIB Objects Support (RFC 2665)
DOCSIS OSSI Objects Support (RFC 2233)
Downstream Frequency Override
Dynamic Map-Advance
Dynamic Ranging Support
Dynamic Upstream Modulation
HCCP Support for the Cisco uBR-MC16S Cable
Interface Line Card
Hot-Standby 1+1 Redundancy
Input Power Levels

•
•
•
•
•
•
•
•
•

•
•
•
•
•
•

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Internal Modem Configuration File Editor
LinkUp/Down Traps Support (RFC 2233)
Manual MAX-CPE Override
MPLS VPN Support for Subinterfaces and Cable Interface
Bundles
Multicast Baseline Privacy Interface MIB Support
Overlapping Subinterface IP Addresses
Per-Modem Error Counter Enhancements
Per-Modem Filters (Per-Modem and Per-Host
Access Lists)
Server Support for these Network Server Types:
– DHCP Server
– Time-of-Day Server
– Trivial File Transfer Protocol Server
Show cable modem summary Command Enhancements
SNMP Warm Start Trap
SNMP Cable Modem Remote Query
SNMP Objects for Clear Host, Clear Cable Modem,
and Show Current CPEs
SNMP and Cable-Specific MIBs (multiple)
Turbo Access Control Lists (Turbo ACL)

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Cisco IOS Software

12.2 BC Release Train
12.2 BC is an interim release train that provides DOCSIS 1.1 support on the Cisco
uBR7246VXR, along with select new features. The 12.2 BC release train is based on
Cisco IOS Software Release 12.2(4)B, which in turn is based on 12.2(4)T1.
Cisco IOS Software Release 12.2(4)BC1 provides a migration path from the earlier
12.2 XF releases, which included a selected subset of the features supported for the
Cisco uBR7100 Series, Cisco uBR7200 Series, and Cisco uBR10012:
• Cisco IOS Software Release 12.0 SC
• Cisco IOS Software Release 12.1 EC
• Cisco IOS Software Release 12.1(7)CX1
The 12.2BC train contains the following software features:
•
•
•
•
•
•
•

•

•
•
•
•
•
•
•
•
•
•
•

•
•

Dynamic Map-Advance
Dynamic Mobile Hosts
Dynamic Ranging Support
Dynamic Upstream Modulation
Frame Relay Enhancements
LinkUp/Down Traps Support (RFC 2233)
Manual MAX-CPE Override
MPLS VPN Support for Subinterfaces and Cable
Interface Bundles
Overlapping Subinterface IP Addresses
PPPoE Termination Support on Cable Interfaces
Server Support for these Network Server Types:
– DHCP Server
– Time-of-Day Server
– Trivial File Transfer Protocol Server
Spectrum Management Features, including:
– Dynamic Upstream Modulation
SNMP Cable Modem Remote Query

IP Routing
Cisco CMTS products support IP routing with a wide variety of protocols and
combinations of media such as Ethernet, Fast Ethernet, Gigabit Ethernet, serial, High
Speed Serial Interface (HSSI), Packet over SONET (POS) OC-3 and OC-12, and
ATM. IP routing features supported in the uBR products include:
DHCP Server
Cisco CMTS products support full DHCP server implementation that enables a
DOCSIS-compliant cable modem to retrieve IP address, a subnet mask, and other IP
related parameters—all of which are needed by the cable modem to successfully
come online.

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•
•

Cable ARP and Proxy ARP
Cable Flap List
Cable intercept Command
Cable Interface Setup Facility
Cable Source Verification
(cable source-verify Command)
Cisco Network Registrar
DOCSIS 1.0 Support, including:
– DOCSIS 1.0 Baseline Privacy Interface
Interoperability
– DOCSIS 1.0 Quality of Service
– DOCSIS Customer Premises Equipment
Configurator
– DOCSIS 1.0 Quality of Service
Extensions to DOCSIS 1.0
DOCSIS 1.1 Support, including:
– DOCSIS 1.1 Two-way Transmission (Cisco
uBR7246VXR Router)
– DOCSIS 1.1 Quality of Service
– Internal Modem Configuration File Editor
DOCSIS Ethernet MIB Objects Support (RFC 2665)

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Cisco IOS Software

DRP Server Agent
The DRP Server Agent are border routers that support Director Response Protocol
(DRP). This UDP-based protocol enables the Cisco DistributedDirector, a
stand-alone application, to provide dynamic, scalable, and “network intelligent”
Internet traffic load distribution between multiple geographically dispersed servers.
Easy IP (Phase 1)
Easy IP (Phase 1) feature, a combination of NAT and PPP/Internet Protocol Control
Protocol (IPCP), enables a Cisco router to negotiate automatically its own registered
WAN interface IP address from a central server and to enable all remote hosts to
access the Internet using this single registered IP address. This feature is necessary in
order for multiple LAN devices to use the same globally unique IP address so that
these devices can access the Internet using the registered IP address.
Hot Standby 1+1 Redundancy
The Hot Standby 1+1 Redundancy enables a Cisco uBR7100 Series, Cisco uBR7200
Series, or Cisco uBR10012 to wait in hot standby mode to take over service
processing for a primary CMTS in case of system failure. The 1+1 redundancy
feature provides high availability capability essential for VoIP where lack of
redundancy can result in loss of voice calls.
PPPoE Termination
Beginning with Cisco IOS Software Release 12.2(4)BC1, Cisco IOS Software for
cable added support for Point-to-Point Protocol over Ethernet (PPPoE). This feature
allows a direct connection to cable interfaces. The support of PPPoE on cable
interfaces of a Cisco CMTS allows CPE behind a cable modem to use PPP as a
mechanism to obtain their IP address and use this for all subsequent data traffic
similar to a dial-up PPP client. In a PPP dial-up session, the PPPoE session is
authenticated and the IP address is negotiated between the PPPoE client and the
server, which can be either a Cisco CMTS or a Home Gateway.
Per Modem Filter
Per-modem filters give cable operators the ability to filter incoming packets from
individual hosts or cable interfaces based on the source MAC or IP address. This
allows access lists to be specified on a per-interface and per-direction basis. The
packets received from cable interfaces and/or individual hosts are filtered based on
the cable interface or the host the packets are received from.

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HSRP over ISL in Virtual LAN Configuration
Inter-Switch Link protocol (ISL) is a Cisco protocol for interconnecting multiple
switches and maintaining VLAN information as traffic goes between switches. ISL
provides VLAN capabilities, while maintaining full wire speed performance on Fast
Ethernet links in full- or half-duplex mode. ISL operates in a point-to-point
environment and will support up to 1000 VLANs. With this feature, cable operators
can define virtually as many logical networks as are necessary for their environment.
For configuration information for Hot Standby Router Protocol (HSRP) over
Inter-Switch Link (ISL) protocol, refer to the chapter titled “Configuring Routing
Between VLANs with Inter-Switch Link Encapsulation,” contained in the Cisco IOS
Switching Services Configuration Guide, Release 12.2 at
www.cisco.com/univercd/cc/td/doc/product/software/ios122/122cgcr/fswtch_c/

IP Network Address Translation / Port Address Translation
NAT is a mechanism for conserving registered IP addresses in large networks and
simplifying IP address management tasks. As its name implies, Cisco IOS NAT
translates IP addresses within private “internal” networks to “legal” IP addresses for
transport over public “external” networks (such as the Internet). Incoming traffic is
an organization with unregistered “private” addresses to connect to the Internet by
translating those addresses into globally registered IP addresses. Cisco IOS NAT also
increases network privacy by hiding internal IP addresses from external networks.
The cable operator can configure several internal addresses with NAT to only one or
a few external addresses by using a PAT feature—also referred to as “overload,” a
subset of NAT functionality.

Management
All CMTS/routers have management capabilities built-in to ease configuration,
management, DOCSIS support, and troubleshooting.

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translated back for delivery within the inside network. Thus, Cisco IOS NAT allows

Chapter 10

Cisco IOS Software

DOCSIS MIB Support
Cisco CMTS products support many Management Information Base (MIB) as
specified in DOCSIS. These MIBs include:
• DOCSIS Ethernet MIB Objects Support (RFC 2665)
• DOCSIS Operational System Support Interface (OSSI), including support for
LinkUpDown Traps (RFC 2233)
• Multicast Source Discovery Protocol MIB (MSDP)
• RF Interface MIB
• SNMP and Cable-specific MIBs such as SNMPv2-SMI.my, IF-MIB,
DOCS-IF-MIB.my, DOCS-BPI-MIB.my
Additionally, Cisco IOS Software for Cable supports SNMP, SNMPv2, and
SNMPv3.
To obtain lists of supported MIBs by platform and Cisco IOS release and to
download MIB modules, refer to the Cisco MIB Web page on Cisco.com at
www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml

Cable Interface Setup Facility
The Cable Interface Setup facility supports a number of functions to ensure cable
interfaces and line cards are fully operational after setup. These include:
• Ability to configure each interface on the system as part of the CMTS
configuration
• Ability to configure the CMTS manually should the user prefer not to use the
autoinstall feature
• Ability to specify a range of interfaces to which subsequent commands are
applied and support the definition of macros that contain an interface range.
The Setup Facility transforms the complicated task of configuring a CMTS, making
it simple.

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Enhanced Modem Status Display
Cisco CMTSs support polling of cable modems to obtain parameter and status
information. This capability enables the user to poll and display:
• Downstream receive power levels
• Downstream signal/noise ratios (SNRs)
• Upstream power levels
• Transmit timing offsets
• Micro reflection (in dB)

Internal Modem Configuration File Editor
This feature adds support for internal DOCSIS cable modem configuration file
storage and generation. The cable modem configuration file is generated and stored
as part of the Cisco IOS configuration file. The DOCSIS configuration files are not
stored in Flash memory but are automatically generated when requested for TFTP
downloads to cable modems.

SNMP Cable Modem Remote Query
poll online cable modems to gather signal-to-noise ratio (SNR), upstream power
value, transmit timing offset, micro reflection value, and modem state. After all
statistic parameters are collected, an SNMP trap can be generated to inform the
SNMP manager that the remote query poll is complete.

Interface Bundling
To reduce the number of subnets consumed per Cisco CMTS, cable interface
bundling is used. Multiple cable interfaces can share a single IP subnet. An IP subnet
is required for each bundle. The user can bundle all cable interfaces on a Cisco CMTS
into a single bundle.
Up to four interface bundles can be configured. In each bundle, exactly one interface
must be specified as the master interface, using the “master” keyword. In the case of
a subinterface over a cable bundle, ‘x’ is the interface number of the bundle master.
The subinterface number starts from 1.

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The remote query feature allows Cisco CMTSs to use SNMP requests to periodically

Chapter 10

Cisco IOS Software

Cisco Network Based Application Recognition
This feature is available today only on the Cisco uBR7100 Series and the Cisco
uBR7200 Series. The NBAR feature is a new classification engine that recognizes a
wide variety of network applications that dynamically assign TCP or UDP port
numbers. NBAR enhances existing methods of application-recognition by adding
several new classification features:
• Classification of applications that use statically or dynamically assigned
TCP/UDP port numbers or protocols other than TCP and UDP
• Classification of HTTP traffic by URL, host, or MIME type
• Classification of Citrix ICA traffic by application name
• Classification of application traffic using subport information
NBAR can also classify static port protocols.
After NBAR recognizes an application, the Cisco uBR7100 Series or Cisco uBR7200
Series can invoke specific services appropriate for that application. These services can
provide QoS features such as:
• Guaranteed bandwidth
• Bandwidth limits
• Traffic shaping
• Packet coloring
The Cisco IOS Software NBAR feature can also be used to detect and respond to
denial-of-service and other types of network attacks.

DOCSIS 1.0 QoS
All Cisco CMTSs support QoS as defined by DOCSIS 1.0. Service class profiles can
be configured through the CLI to support the QoS profile number, traffic priority,
maximum upstream bandwidth, guaranteed upstream bandwidth, maximum
downstream bandwidth, maximum transmit burst length, baseline privacy
enable/disable, and type of service (ToS) overwrite byte.

DOCSIS 1.0 QoS Enhancement
A number of DOCSIS QoS enhancements were added to early Cisco IOS Software
releases. These features paralleled some of those that were expected in the DOCSIS
1.1 specification prior to finalization.

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• Concatenation Support—DOCSIS Concatenation combines multiple upstream
packets into one packet to reduce packet overhead and overall latency. Using
concatenation, a DOCSIS cable modem makes only one bandwidth request for a
concatenated packet, as opposed to making a different bandwidth request for
each individual packet. This technique is especially effective for burst-intensive
real-time traffic such as voice. Concatenation is enabled by default for current
cable line cards, but can be disabled with the Cisco IOS Software command
• Embedded Client Signaling (dynamic SIDs)—Supports the dynamic creation,
configuration, and deletion of Service Identifiers (SIDs) to accommodate different
classes of service. This allows cable modems to request high-priority or
high-bandwidth data streams as needed, such as when a voice call is made
• IP Precedence-Based Rate Limiting that can be used to ensure traffic, such as
data, does not exceed a preset rate limit and interfere with higher-priority
real-time traffic
• Support for Unsolicited Grants

DOCSIS 1.1 QoS
DOCSIS 1.1 modifies the DOCSIS 1.0 specification to provide better performance,
in particular for voice. DOCSIS 1.1 features are supported in the Cisco IOS 12.2 BC
Cisco IOS 12.1 EC and 12.0 SC release trains.

DOCSIS 1.1 Service Flow
DOCSIS 1.1 offers enhanced QoS features:
• The DOCSIS 1.0 QoS model (SID) associated with a QoS profile has been
replaced with a service flow model that allows greater flexibility in assigning QoS
parameters to different types of traffic and in responding to changing bandwidth
conditions
• Multiple service flows per CM in either direction due to packet classifiers
• Support for multiple service flows per cable modem allows a single cable modem
to support a combination of data, voice, and video traffic
• Greater granularity in QoS per cable modem in either direction, using
unidirectional service flows
• Dynamic MAC messages that can create, modify, and tear-down QoS service
flows dynamically when requested by a DOCSIS 1.1 cable modem

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release train, with additional DOCSIS 1.1 features being supported in certain earlier

Chapter 10

Cisco IOS Software

Support for Upstream QoS Models
Supported QoS models for the upstream are:
• Best-effort data traffic
• Committed Information Rate (CIR)—Guaranteed minimum bandwidth
• Unsolicited Grants (UGS)—Constant bit rate (CBR) traffic, such as voice, that is
characterized by fixed size packets at fixed intervals
• Real Time Polling (rtPS)—Real Time service flows, such as video, that produce
unicast, variable size packets at fixed intervals
• Unsolicited Grants with Activity Detection (USG-AD)—Combination of UGS
and RTPS, to accommodate real time traffic that might have periods of inactivity
(such as voice using silence suppression).
• Enhanced time-slot scheduling mechanisms to support guaranteed delay/jitter
sensitive traffic on the shared multiple access upstream link

Concatenation
Concatenation allows a cable modem to send multiple MAC frames in the same time
slot, versus making an individual grant request for each frame. This avoids wasting
upstream bandwidth when sending a number of very small packets, such as TCP
acknowledgement packets.

Dynamic MAC Messages
Dynamic Service MAC messages allow dynamic signaling of QoS between the cable
modem and the CMTS. These messages are DOCSIS link layer equivalents of the
higher layer messages that create, tear down, and modify a service flow. These
messages are collectively known as DSX messages. The DSX state machine module
on the CMTS manages the several concurrent dynamic service transactions between
cable modems and the CMTS. It include state machine support for all three
DOCSIS1.1 DSX MAC messages:
• Dynamic Service Add (DSA)—This message is used to create a new service flow
• Dynamic Service Change (DSC)—This message is used to change the attributes
of an existing service flow
• Dynamic Service Deletion (DSD)—This message is used to delete an existing
service flow

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Fragmentation (Layer 2)
Layer 2 fragmentation on the upstream prevents large data packets from affecting
real-time traffic, such as voice and video. Large data packets are fragmented and then
transmitted in the timeslots that are available between the timeslots used for the
real-time traffic.

Payload Header Suppression
Payload Header Suppression (PHS) conserves link-layer bandwidth by suppressing
unnecessary packet headers on both upstream and downstream traffic flows.

Dynamic Map-Advance
A CMTS administrator can enhance the upstream throughput from a CM connected
to a Cisco CMTS. The system employs a new algorithm that automatically tunes the
lookahead time in MAPs, based on several input parameters for the corresponding
upstream channel. The use of dynamic and optimal lookahead time in MAPs
significantly improves the per-modem upstream throughput.

Improved Upstream QoS

• Best-effort—Data traffic sent on a non-guaranteed best-effort basis
• Committed information rate (CIR)—Guaranteed minimum bandwidth
for data traffic
• Unsolicited grants (UGS)—Constant bit rate (CBR) traffic, such as voice, that is
characterized by fixed size packets at fixed intervals.
• Unsolicited grants with activity detection (USG-AD)—Combination of UGS and
RTPS, to accommodate real time traffic that might have periods of inactivity
(such as voice using silence suppression). The service flow uses UGS fixed grants
while active, but switches to RTPS polling during periods of inactivity to avoid
wasting unused bandwidth

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Supported QoS models for the upstream are:

Chapter 10

Cisco IOS Software

Upstream Address Verification
This feature prevents the spoofing of IP addresses. Using the CLI, administrators can
determine the IP and MAC address of a given cable interface, and the SID number
that shows the IP and MAC addresses learned in the cable interface’s MAC table. The
CMTS verifies the source IP address against the MAC address for the CM. CM and
PC IP addresses are verified to ensure that SID and MAC addresses are consistent.
Using customer databases, administrators can cross-reference a spoofing CM and PC
and prevent further usage.

Cisco uBR-MC16S-based Spectrum Management
Cisco offers a cable line card—the Cisco uBR-MC16S—supported on the Cisco
uBR7200 Series and Cisco uBR10012 that offers advanced spectrum management.
Spectrum management is used to prevent service interruptions due to upstream noise.
Because of the nature of CATV technology, upstream noise management is a
significant issue. Frequency bands must have a sufficient carrier-to-noise ratio (CNR)
and carrier-to-ingress power ratio to support the transmission of quadrature
phase-shift keying (QPSK) and quadrature amplitude modulation (QAM) data.
DOCSIS sets the minimum value for both these ratios to 25 dB in the 5 MHz to 42
MHz frequency range. If CNR drops below 25 dB on a particular channel due to
noise, the cable modem on that channel degrades and can drop off the network.
The Cisco uBR-MC16S line card features advanced spectrum management capability
that records signal-to-noise (SNR) information from 5-to-42 MHz for each upstream
port to determine the noise level and identify clear spectrum should an automatic
frequency hop be required. When the number of missed station management
messages exceed a configured threshold, an upstream channel frequency
reassignment is initiated. The Cisco uBR-MC16S scans the upstream spectrum and
locates a clean, available upstream channel within the defined spectrum group.

Dynamic Upstream Modulation
The Cisco uBR-MC16S supports dynamic upstream modulation. This feature
reduces the risks associated with transitioning to QAM 16 in the return path, and
provides assurance that subscribers remain online and connected during periods of
return-path impairments.

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Cisco IOS Software

Intelligent Spectrum Management Enhancements
Intelligent spectrum management enhancements to the Cisco uBR-MC16S line card
were introduced in the Cisco IOS Release 12.1 EC train. Initial support for the Cisco
uBR-MC16S card also appeared in Cisco IOS Releases 12.0(7)XR3, 12.1(1a)T1, and
12.1(2)EC. Additions:
• Integrates a DOCSIS cable interface line card with an onboard spectrum analyzer
that continuously analyzes upstream spectrum quality in the DOCSIS frequency
range of 5 to 42 MHz
• Includes hardware-assisted frequency hopping, providing for more intelligent
and faster frequency selection than software-only solutions
• Reduces the response time to ingress noise that can cause modems to drop offline.
• Eliminates blind frequency hopping by initiating frequency hops to known
clean channels
•

Improves frequency agility to help eliminate dropped packets and thereby
maintain full upstream data rates

• Supports frequency agility in dense-mode combining environments across a
shared spectrum
• Restricts frequency hopping to a set of discrete frequencies or to a range of
• Allows frequency hopping conditions to be customized for specific plant
environments and requirements
• Optionally schedules frequency hops to take advantage of known usage patterns
or plant conditions
• Optionally dynamically reduces channel width to allow cable modems to remain
online, even in noisy upstream conditions

Advanced Spectrum Management Features
Advanced spectrum management features for the Cisco uBR-MC16S cable interface
line card appeared in Cisco IOS Release 12.1(7)CX as a software-only upgrade.
These enhancements:
• Support proactive channel management to avoid the impacts of ingress and keep
subscribers online and connected
• Offer flexible configuration choices, allowing users to determine the priority of
the actions to be taken when ingress noise on the upstream exceeds allowable
thresholds. The configurable actions are frequency hopping, switching the
modulation profile, and reducing the channel width
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CHAPTER 10 CISCO IOS
SOFTWARE

frequencies, as desired

Chapter 10

Cisco IOS Software

• Perform carrier-noise ratio (CNR) calculations using Digital Signal Processor
(DSP) algorithms in real-time on a per-interface and a per-modem basis
• Intelligently determine when to modify the frequency, channel width, or
modulation profile, based on CNR calculations in the active channel, number of
missed station maintenance polls, correctable FEC errors, or uncorrectable FEC
errors
• Enhance the Dynamic Upstream Modulation feature for the Cisco uBR-MC16S
line card. This feature supports dynamic modulation using two upstream
profiles. The primary profile remains in effect at low noise conditions. If
upstream conditions worsen, cable modems switch to the secondary profile to
avoid going offline. When noise conditions improve, modems are moved back to
the primary profile
• Provide an SNMP interface so that a network management workstation or other
graphical tool can obtain spectrum information for a particular cable modem or
for an entire upstream. The frequency resolution can be as fine as 12 KHz
• Support the DOCSIS Cable Modem Test Analyzer (DCMTA) tool from Acterna.
The DCMTA software provides spectrum analyzer capability for an individual
upstream port or an individual cable modem

Downstream Traffic Shaping
Downstream traffic shaping (to include Type-of-Service) allows traffic shaping from
the CMTS on a DOCSIS downstream channel. Downstream traffic shaping limits
surges on output interfaces to reduce downstream congestion.
Downstream rate limiting with ToS enables you to partition downstream traffic for
a CM into multiple classes of service and multiple data rates by using the three
precedence bits in the ToS byte in the IP header to specify a class of service
assignment for each packet. Those packets with the precedence bit set in the ToS field
are given higher priority.

Upstream Traffic Shaping
Upstream traffic shaping allows the CMTS to perform rate limiting on a DOCSIS
upstream channel. Upstream traffic shaping enables the CMTS to enforce the peak
upstream rate for each CM without degrading overall TCP performance for the
subscriber CMs.

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Cisco IOS Software

Security
The Cisco CMTS routers support DOCSIS and other security features, including
authentication, the Cisco IOS firewall, encryption, user-level configuration, and
additional security features.

Cisco IOS Firewall Feature Enhancements
Cisco IOS Software used in Cisco CMTS products enhance the Cisco IOS Secure
Integrated Software feature set with the following set of features:
• Context-Based Access Control (CBAC) that intelligently filters TCP and UDP
packets based on the application-layer protocol
• Detection and prevention of the most common denial of service (DoS) attacks,
such as ICMP and UDP echo packet flooding, synchronize/start (SYN) packet
flooding, half-open or other unusual TCP connections, and deliberate
misfragmentation of IP packets
• Support for a broad range of commonly used protocols, including H.323 and
NetMeeting, FTP, HTTP, MS Netshow, RPC, SMTP, SQL*Net, and TFTP
• Authentication Proxy for authentication and authorization of web clients on a
per-user basis
applications to other port numbers. This can be done on a host-by-host basis or
for an entire subnet, providing a large degree of control over which users can
access different applications
• Configurable alerts and audit trail
• Intrusion Detection System (IDS) that recognizes the signatures of 59 common
attack profiles
• User-configurable audit rules; configurable real-time alerts and audit trail logs

MPLS VPN Support for Subinterfaces
The Cisco CMTS offer MPLS VPN support for subinterfaces and cable interface
bundles. Using MPLS VPN technology, service providers can create scalable and
efficient private networks using a shared hybrid fiber coaxial (HFC) network and
Internet protocol (IP) infrastructure.

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• Dynamic port mapping that maps the default port numbers for well-known

Chapter 10

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CH A P T E R

11

Cisco Cable Services and Programs
Overview
Cisco services and programs enable cable service providers to leap well ahead of
other providers in terms of service offerings and customer mindshare. The Cisco
team can contribute to success during the complete network life cycle: planning,
design, implementation, deployment, and operation. Cisco offers services and
programs that maximize your return on investment in Cisco products, solutions,
and network management systems.

Cisco Cable Services and Programs at a Glance
Page

Cable Marketing Programs

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Cisco VoIP Residential CPE Partner Program

11-3

Cisco Channel Partner Program

11-4

Reseller and Customer Support

11-5

Cisco Capital Financing

11-6

Cisco Authorized Refurbished Equipment (US and Canada Only)

11-7

Cable Education and Certifications

11-7

Customer Support

11-8

Cisco Advanced Cable Network Lab

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Services and Programs

Overview

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Cisco Cable Services and Programs

Cable Marketing Programs
Cable Specific Marketing Programs
Cisco provides turn-key, customizable marketing programs to accelerate ROI on Cisco’s
high-performance, high-quality products. These “add water and stir” programs only
require cable service providers to drop in their logo and phone number to launch an
effective, successful sales campaign! View the Customer Marketing Programs 2002
presentation (80 slides) at
www.cisco.com/warp/public/cc/general/present/solution/servprod/acqs_pg.pdf
to obtain program details.
For an overview of the programs, refer to
www.cisco.com/warp/public/cc/serv/mkt/sup/sp/gen/jolta_ov.pdf
If you are a Cisco Powered Network member, the program fee is paid by Cisco Powered
Network. Cisco Powered Network is a joint program between Cisco and a select group
of service providers who power their networks with Cisco equipment. If you are not a
Cisco Powered Network member, a low program fee is assessed for the use of the
program. The program fee is a fraction of the cost it would take to develop a campaign!
To view Cisco’s suite of high-speed acquisition programs, events, and campaigns you
can use to drive residential and commercial Internet service subscription, refer to:
www.spectrummarketing.net/cisco/
Click on “non-member” to view all important details. From this site, you can access:
• Programs such as the Internet Learning Center—Internet classroom for
residential prospects and Internet Business Solutions center for business owners
• Events such as:
– Retail sales demo to host events at locations such as a local computer store to
give consumers a chance to test-drive cable’s high-speed Internet service, ask
questions, and sign up for service
– Shopping Mall Tour to hold convenient parking lot events for live
demonstrations and lead generation
– Mobile Bus Tour to take presentations and hands-on demonstrations on
the road

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• Campaigns such as:
– VPN teleworker for small-medium and branch office applications
to demonstrate fast, secure VPN connections between businesses and
teleworkers
– Internet access for small businesses such as law firms, doctor’s offices,
and accounting agencies to demonstrate Internet service productivity
All campaigns contain easy-to-customize advertising tactics including direct mail,
postcards, print advertising, bill inserts, door hangers, radio scripts, and
television commercials.

General Cisco Service Provider Marketing Programs
Cisco Powered Network—Cisco’s primary partnering program for key service
provider accounts. The program provides many benefits for you to market your
services more effectively using Cisco resources. Refer to:
www.cisco.com/warp/public/779/servpro/cpn/
JumpStart—Provides marketing consulting designed to help service providers create
and market new services. Refer to:
www.cisco.com/warp/public/779/servpro/programs/jumpstart/
JOLT (JumpStart On-Line Toolkit)—A free, comprehensive web site consisting of
service-specific content and tools designed to assist eligible service providers in
taking Cisco-based services more successfully to market. The program is designed to
be self-sufficient, in that no J.O.L.T. personnel support is required for account
application and user registration and usage. Apply through your Cisco
Account Manager.

The Cisco VoIP Residential CPE Partner Program is designed to meet needs for
low-cost residential VoIP modems to help drive deployment of residential VoIP
services to market. Through collaborative interoperability testing within Cisco, we
have identified low-cost, third-party MTAs that perform IP telephony control
functions using three different voice protocols.
The Cisco VoIP Residential CPE Partner Program is designed as a referral program
only. Cable service providers should contact their sales representatives for pricing
and volume discount opportunities. The Cisco sales teams should work directly with
partners. For details and identification of third-party MTAs approved in this
program, please email cablecpe@cisco.com. Each MTA vendor provides complete
order fulfillment and support for their respective products.
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Cisco VoIP Residential CPE Partner Program

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Cisco Cable Services and Programs

Cisco Channel Partner Program
Whether you provide services, solutions or a combination of both, Cisco is
committed to your success. The Cisco Channel Partner Program can help partners
create a sustainable business model in a fast-changing environment, where customers
require value-added services, focused technical expertise, and higher levels of
satisfaction. Furthermore, Cisco’s Specialization Programs provide a structured
training roadmap and access to free online technical education and video-on-demand
content via the Partner E-learning Connection (http://cisco.partnerelearning.com).
The Partner Program integrates the technology focus of each Cisco Partner
Specialization, flexible individual career certification requirements, customer
satisfaction targets, and pre- and post-sales support capabilities. These elements
make up the points-based structure of the overall program requirements. There are
three partner certification levels: Gold Certification, Silver Certification, and Premier
Certification. If you are interested in reselling Cisco product without becoming
certified or specialized, see www.cisco.com/go/reseller.
The Channel Partner Program certifications require every partner to specialize in
technology areas. You may choose the technology area for Specialization, but must
earn a minimum number of Specialization points to become certified. You may
decide to be strictly a specialized partner or specialize your organization as a means
to achieving certification.

For More Information
www.cisco.com/go/channelprograms

Cisco Channel Partner Program

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Cisco Cable Services and Programs

Reseller and Customer Support
Reseller Sales and Technical Assistance Contact Information
Customer Help Lines

Contact Information

Presales—Reseller Help Line1

800 553-6387 (within U.S.)
408 526-7208 (outside U.S.)
www.cisco.com/go/presaleshelp
reseller-help@cisco.com (e-mail)

Post-Sales—Technical Assistance Center (TAC)

800 553-6387 (within U.S.)
408 526-7209 (outside U.S.)
tac@cisco.com (e-mail)

1. Follow voice prompts to access: Pre-sales Assistance of Network Validation & Product Information, Reseller
Support, Customer Service, Service Contract Sales, Reporting a technical problem/open a trouble ticket, and
Seminars, Events, Training & Certification

Partner and Reseller Service and Support Offerings
Various partner and reseller service and support programs are available according to
certification level and method of purchase from Cisco:
Method of
Purchase

Service and Support Offerings

Direct from Cisco • System Integrator Support—System Integrator Support 98 (SIS98) program is designed for
(only available to
Silver and Gold partners who wish to provide their own brand of support to their end
Partners with
customers with back-end support from Cisco
Direct contracts)
– SMARTspares provides partners using SIS98 the opportunity to leverage Cisco’s logistics
infrastructure to provide their customers with enhanced delivery services
• Shared Support—Currently only available in the US, Cisco’s Shared Support program is
designed for Silver and Gold partners who wish to provide their own brand of support to their
end customers while leveraging Cisco’s Technical Assistance Center (TAC) and logistics
infrastructure
• Cisco Brand Resale—Program allows partners to provide Cisco’s services (SMARTnet, etc.)
directly to their end customers.
2-Tier
(through a
Distributor)

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• Packaged Services—Partners and Resellers may purchase warranty extension, hardware
replacement, installation and configuration, technical support, software upgrades, and online
services. Several of these services have been bundled together to offer convenient service
solutions for Cisco customers

Chapter 11

Cisco Cable Services and Programs

Packaged Resalable Service Products (only via Distributors/2-Tier):
Product

Description

Maintenance Services
SMARTnet
Maintenance

Provides customers with software maintenance, registered access to CCO, advance
replacement of hardware, and technical support required for self-maintenance. SMARTnet
maintenance has three delivery options
• SMARTnet 8x5xNBD (Next Business Day)—8 hours/day, 5 days/week, next-business-day
hardware replacement
• SMARTnet 8x5x4—8 hours/day, 5 days/week, 4-hour hardware replacement
• SMARTnet 24x7x4—24 hours/day, 7 days/week, 4-hour hardware replacement
Available through resellers and distributors.

SMARTnet Onsite

Provides all the benefits of SMARTnet maintenance, plus one of the following onsite
hardware services for repairs:
• SMARTnet Onsite 8x5xNBD—8 hours/day, 5 days/week, next-business-day response
• SMARTnet Onsite 8x5x4—8 hours/day, 5 days/week, 4-hour response
• SMARTnet Onsite 24x7x4—24 hours/day, 7 days/week, 4-hour response
Packaged SMARTnet OnSite 24x7x4 provides SMARTnet OnSite 24x7x4 service in a
shrink-wrapped package, allowing it to be effectively marketed through resellers.

Cisco Advance
Replacement

Advance Replacement offers customers the flexibility to cover their equipment with an
advance replacement service only. Cisco Advance Replacement comes with a full year of
advance replacement coverage, guest access to the public portion of Cisco Connection
Online (CCO), and a single technical support incident. This service is intended to be used by
customers who need to supplement service offered by their reseller with a replacement
option from Cisco

Software Application Software Application Support plus Upgrades provides customers with software upgrades and
Support plus
maintenance releases for Cisco Application Software, registered access to Cisco.com plus
Upgrades (SASU)
technical support, for one year. For when a customer needs investment protection on
software purchases and/or access to the latest software while eliminating unexpected
budget revisions
Noncontract and
Consulting Services

Cisco provides noncontract services at current time-and-materials rates. For more
information contact Customer Services at 1-800-553-NETS or 1-415-326-1941

Startup Services
Total Implementation Cisco Total Implementation Solutions (TIS) is a portfolio of services that deliver the tools,
Services (TIS)
expertise, and resources needed to install, configure, and implement Cisco equipment. TIS is
intended to supplement services that resellers provide, either directly or indirectly, to their
customers. Product Components: Installation, Configuration, and Implementation. For more
information, see www.cisco.com/go/tis

For More Information
See the Partner and Reseller Support Services Web page at:
www.cisco.com/warp/customer/765/support/ (CCO login required).

Cisco Capital Financing
Cisco Systems Capital offers a variety of financing and equipment leasing
alternatives, both short term and long term, to customers and partners in the United
States, Canada, Europe, Asia, Australia, and Latin America. Cisco Capital’s financial
solutions offer customers the ability to acquire new technologies or refresh existing
equipment through flexible, easy-to-use programs.

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Cisco Cable Services and Programs

For More Information
See the Cisco Systems Capital Web site: www.cisco.com/go/financingprograms
Within the United States, call 800 730-4090.

Cisco Authorized Refurbished Equipment (US and Canada Only)
The Cisco Authorized Refurbished Equipment (US and Canada Only) Program
fulfills today’s demand for refurbished, fully-warranted Cisco equipment. Customers
who have a limited budget, or do not require Cisco’s latest generation equipment, can
now buy Cisco refurbished equipment with the same warranty protection and option
to add SMARTnet as new Cisco equipment. In addition, all Cisco Authorized
Refurbished Equipment comes loaded with authorized current revision software and
Cisco IOS Software license.

For More Information
End Users/Customers: www.cisco.com/warp/public/csc/refurb_equipment
Resellers: www.cisco.com/go/refurb (click on “Cisco Refurb Information”)

Cable Education and Certifications
Cisco has certifications and education programs acknowledged and respected
worldwide. Cisco is the first to offer a complete suite of cable certifications designed
for organizations and individuals supporting and maintaining two-way HFC data
networks.
The Cisco Cable curriculum provides hands-on and self-paced training covering
needs, the curriculum is being designed in a modular format with a remote lab
allowing Cisco Cable Certified Cisco Learning Partners the ability to offer truly
customized training.
www.cisco.com/cable/training/
The Cisco Cable Communications Specialist Exam and Designation is the first in the
industry to measure the knowledge of an individual across the breadth of Cable
infrastructure including: cable standards (DOCSIS, Euro-DOCSIS, and DVB), RF
architecture and fundamentals, TCP/IP, and Cisco IOS Software.
www.cisco.com/cable/training/cable_comm_spec.html
www.cisco.com/warp/public/10/wwtraining/certprog/cqs/cable

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Cisco products in an end-to-end operational environment. To meet our customer’s

Chapter 11

Cisco Cable Services and Programs

Cisco Communications and Services certifications (CCIE® and CCIP®) meet the
growing demand for skills and talent from the telecommunications sector by
identifying talented professionals who can plan, design, implement or operate, New
World service provider networks. Exams qualify individuals who demonstrate
competencies in infrastructure or access solutions in a Cisco end-to-end
environment. Certified individuals have a detailed understanding of the diverse
technologies in the telecommunications arena including IP routing, IP multicast,
cable, DSL, content networking or IP telephony.

For More Information:
www.cisco.com/warp/public/10/wwtraining/certprog/c_and_s/ccip/
www.cisco.com/warp/public/625/ccie/certifications/services.html

Customer Support
Cisco customer support solutions offer extensive flexibility. Cable service providers
can choose from standard service packages or customized solutions tailored for
unique environments. We offer:
• Broad range of services and programs—the broadest choice of network services
in the industry, including self-maintenance, assistance, online resources, remote
TAC, remote consultation, 24x7 onsite service, and other onsite professional
services. Services include:
– Consulting Services: solutions consulting and knowledge transfer
– Advanced Services: network optimization and support, technology
applications and support
– Technical Support Services: Technical Assistance Center (TAC) and Advanced
Network Services
• Corporate commitment—Cisco is making substantial investments in all customer
services. Cisco sets goals for and measures customer satisfaction each year
• Experience—All of Cisco’s support teams are staffed by experienced customer
service engineers, professionals, and certified consultants and partners. Cisco has
rigorous certification programs to ensure that all technical personnel have the
knowledge they need to support customers’ mission-critical applications

Customer Support

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Cisco Cable Services and Programs

• Global presence, experience, and capability—Cisco has a network of global
service partnerships to ensure that qualified local service is available no matter
how remote the location. Cisco Partner reps follow rigorous certification
programs to ensure that they have the knowledge needed to support Cisco
customers. Cisco has depots located in the United States, Canada, Europe, Latin
America, and Asia so that parts are quickly available when customers need them

Cisco Advanced Technology Program
The Cisco Advanced Technology Provider (ATP) program qualifies integration
partners as having comprehensive skills addressing Cisco cable infrastructures,
network management and provisioning solutions who have met a certain level of
cable certification. Participation in this program is by invitation-only.
The ATP program focuses on two types of partners:
• Reseller/integrators who focus on selling, designing, implementing, and often
providing Gold certification-level, post-sales support for key technologies
• Services-only partners who do not sell or support products, but have extensive
and proven experience in planning, design and, in some cases, implementation in
specific key technologies
www.cisco.com/warp/public/765/partner_programs/atp/

Cable Technology Specialization
The Cable Technology Specialization requires that our partners have skills covering
pre-sales, basic deployment and post-sales operational support. Cisco believes that
our cable operators should receive the same quality of support from our partners as
partners achieve the Cable Communications Specialist designation in order to
operate in the cable space and support our customers. By choosing a Cable
Technology Specialized partner, customers know they have the core knowledge and
skills required to deploy the technology.
www.cisco.com/warp/public/765/partner_programs/specialization/cable

Customer Support

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they would expect from Cisco directly. In the cable space, we now require that our

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Cisco Cable Services and Programs

Cisco Advanced Cable Network Lab
Cisco has built one of the world’s largest cable laboratories to facilitate testing and
validation of cable network architectures and components. The Cisco Systems
Advanced Cable Network Lab can replicate real-world challenges of a
4500-subscriber cable IP network, provide insight into a variety of network
configurations, and resolve customer problems rapidly in a controlled environment.
The lab features thousands of dedicated modems and set-top-boxes and more than
100 miles (161 km) of a fiber backbone. This extensive infrastructure gives Cisco the
ability to respond to customer requests for testing environments and reconfigure the
plant to customer specifications quickly. These industry-leading capabilities allow
Cisco to address critical customer challenges before deployment, dramatically reduce
costs, and accelerate service launch.

For More Information
www.cisco.com/go/cableebc

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CH A P T E R

Reference Information
Reference Information at a Glance
Reference Information

Page

Cable IP Network Architecture Description

12-1

How to Get More Complete Product, Solution, Network Management, and Cisco IOS
Software Information

12-4

Helpful Cisco Web Sites

12-4

Cisco Systems Overview

12-6

Product Warranty Information

12-6

Cable IP Network Architecture Description
This section overviews basic cable architectures associated with each of the main
service types—data, voice, and video—and discusses Cisco products used in the
deployment of these services. Cisco solutions make it possible for cable service
providers to augment existing HFC infrastructures and introduce two-way cable IP
data, voice, and video services. Since all services employ an IP-based backbone, much
of the initial investment required can be leveraged among multiple services.

Basic Broadband Access Architecture
To evolve an existing HFC network for two-way services, the architecture for the
cable network needs to have the following components:
• The high-speed network backbone transports data, voice, and video to external
networks which support these applications
network. Centralized equipment such as provisioning servers, OSS servers, and
billing support system servers typically reside at the headend. If the cable service
provider offers voice services, call gateways and call agent software are required
at the headend

Reference Information at a Glance

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CHAPTER 12 REFERENCE
INFORMATION

• The headends pass data, voice, and video between the backbone and hub/HFC

Chapter 12

Reference Information

• The hubs/HFC network connect the subscriber premises to the
headend/backbone infrastructure. They convert the traditional digital packets
(seen in the headends and on the backbone) into the RF format used to transmit
the information through the fiber coaxial portions of the plant
• DOCSIS or EuroDOCSIS-compliant CPE reside at the customer premises and
convert the RF data streams generated at the hub and carried over the HFC
network into the usable data, voice, and video information supplied to the
end-user. Examples of CPE include cable modems (CMs), set-top boxes (STBs),
multimedia terminal adapters (MTAs), and VoIP telephones

High-Speed Network Backbone
A high-speed digital backbone network connects the network of a large cable
operator to the rest of the world (in very large cable service provider networks,
backbones also are used to carry data between different regions of the cable IP
infrastructure). The backbone connects to other networks such as the PSTN, other
cable system backbones, and Internet connection points. See Overview, page viii, for
illustration of a large multiservice network.
Headend
The principle role of the headend is to bring external services—satellite video,
off-the-air video, Internet data, and voice—into the cable operator’s access network.
In some instances, several headends will be used in each region, each with somewhat
different roles in voice, video content, and Internet connectivity. Typically, headends
contain a gigabit switch router such as the Cisco 12000 Series Internet Router to pass
Cable IP Network Architecture Description

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Reference Information

traffic between external sources and the internal network. Multiservice networks
might also contain the Cisco ONS 15454 or Cisco ONS 15327, part of the Cisco
Complete Optical Multiservice Edge and Transport (COMET) product portfolio.
These products bring the capacity of the metropolitan market up to par with the core
and overcome what has been referred to as a “services bandwidth barrier” that
strands capacity in the core from reaching the end customer. Cisco Catalyst®
switches can be used to route local traffic between the gigabit switch router and the
servers—OSS, billing system servers, and so on—located at the headend. If a cable
service provider chooses to offer voice services, a key component of the headend is
the telephony gateway. This component gives the broadband network the ability to
interoperate with the PSTN. Other elements in the headend include: IP/MPEG
remuxes, MPEG compressors, analog receivers, satellite receivers/scramblers, and
descramblers.
Hub/HFC Network
Hubs contain equipment that converts between the backbone format and the format
required for a particular data, voice, or video access network. Internal components
of the hub include modulators, receivers, scramblers/descramblers, remuxes, codecs,
and cache servers. Hubs may additionally receive off-the-air video streams in analog
format or digital video from satellite feeds.
At the center of the Cisco two-way hub architecture is the Cisco CMTS/router—
the Cisco uBR7100 Series in small operations, Cisco uBR7200 Series in small-, midto large-sized operations, or the Cisco uBR10012 in large operations. The Cisco
CMTS/router connects subscribers on the HFC plant to the backbone network
through both local area network (LAN) and wide area network (WAN) interfaces. If
traffic demands are high, more than one CMTS/router may be required based on the
CMTS platform chosen. In some instances, a Cisco 10000 Series may be used to
aggregate traffic before it is passed to the headend.
Multiservice networks must accommodate a mix of network support features based
on packet type. Data is bursty, requiring error-free, high-bandwidth service on an
occasional basis. Voice is time-sensitive, requiring a small amount of bandwidth
all the time, and precise metering to assure quality reception. Video is both
Unlike data, both voice and video can accommodate low error rates with little impact
on perceived quality.

Cable IP Network Architecture Description

12-3

CHAPTER 12 REFERENCE
INFORMATION

bandwidth-hungry and time-sensitive, requiring high bandwidth at a steady rate.

Chapter 12

Reference Information

How to Get More Complete Product, Solution, Network Management,
and Cisco IOS Software Information
Cisco Product
Catalog

For more comprehensive information on all of Cisco’s products, please refer to the Cisco Product
Catalog at: www.cisco.com/univercd/cc/td/doc/pcat/

Cisco Connection For even more complete information, please go to CCO at www.cisco.com (and click on
Online (CCO)
“Solutions for Your Network”, choosing “Cable”)
In addition to product, technology, and network solutions support, CCO provides a wealth of
information including how to find an authorized representative or partner (see “Partners &
Resellers” link), how to order products, technical support/customer service, Cisco Corporate
news and information, and links to training/events/seminars
CCO provides varying levels of access to information depending on your organization’s
entitlement.
For example, authorized Partners and Resellers1 can log-in to have greater levels of access to
CCO-based pages beyond the public level. Alternately, Guest level CCO access provides a subset
of the information available to Partners and Resellers
1. To become an authorized Cisco Reseller, submit an online application located at: www.cisco.com/go/reseller.
Contacts with valid email addresses will receive CCO access notification within three to five days. If you are
already registered but do not have your login information, please send an email to cdbadmin@cisco.com with your
company name and address, and request your CCO access numbers

Helpful Cisco Web Sites
Cisco Web Site

URL1

Cable Solutions CCO
Cable Products CCO

www.cisco.com/warp/public/779/servpro/solutions/cable/
www.cisco.com/warp/public/44/jump/cable.shtml

Worldwide Contacts
Cisco office locations; directions; maps; and
sales, partners, and channel contacts

www.cisco.com/go/wwcontacts

Partner Relationship Central
www.cisco.com/go/prc
Find a Channel Account Manager (CAM),
Distributor, apply to the Cisco Channel Partner
Program, or update your profile
Technical Support
For customer support tips, software center,
online documents, and more

www.cisco.com/go/support
www.cisco.com/public/Tech_support.shtml
www.cisco.com/public/technotes/serv_tips.shtml

Cisco Products Quick Reference Guide
This guide is available on line (in PDF and
HTML); it is continually updated between
bi-yearly printings. CCO login required

www.cisco.com/go/guide

Cisco Subscription Service
www.cisco.com/go/subscription
Ordering service for one-time purchase of or
annual subscriptions to this guide or other
Cisco documents and CDs; order online, or
order by phone by calling 800 768-7162 (U.S. or
Canada) or 925 327-4072 (outside the U.S.)
Worldwide Distributors Web Site
List, by country, of authorized Cisco
Distributors who stock and resell Cisco
products

www.cisco.com/go/disti

Distribution Product Reference Guide (DPRG) www.cisco.com/dprg
Complete list of pricing information, part
numbers, and more for distribution (2-tier)
products. Data is refreshed nightly. CCO
login required

How to Get More Complete Product, Solution, Network Management, and Cisco

12-4

Chapter 12

Reference Information

Cisco Web Site

URL1

Partner Business Central—Browse and
www.cisco.com/go/partner/bizcentral
Configure Products
An ecommerce web site with a configuration
tool to validate channel product options; also
select and compare products, check price and
availability, and submit your order to your
distributor online. CCO login required—click on
“Browse and Configure Products”
End-of-Life Matrix
Last order and end-of-life dates for Cisco
products.

www.cisco.com/go/eol

Sales Tools Central
Helpful, easy-to-use Web site with detailed
product information, sales tools, sample
configurations, and more

www.cisco.com/go/tools

Training
www.cisco.com/go/ciscou
Cisco University—Offers detailed course
cisco.partnerelearning.com
material on the latest technical topics
throughout the year targeted for Resellers,
Partners and Cisco Sales representatives. Also
see the Partner E-Learning Connection
1. Additional CCO access required for most URLs.

CHAPTER 12 REFERENCE
INFORMATION

Helpful Cisco Web Sites

12-5

Chapter 12

Reference Information

Cisco Systems Overview
Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco’s IP
networking solutions are the foundation of the Internet and most corporate,
education, and government networks around the world. Cisco provides the broadest
line of solutions for transporting data, voice and video within buildings, across
campuses, or around the world.
Today, the Internet and computer networking are an essential part of business,
learning and personal communications and entertainment. Virtually all messages or
transactions passing over the Internet are carried quickly and securely through Cisco
equipment. Cisco solutions ensure that networks both public and private operate
with maximum performance, security, and flexibility.
Cisco was founded in 1984 by a group of computer scientists from Stanford
University. Since the company’s inception, Cisco engineers have been prominent in
advancing the development of IP—the basic language to communicate over the
Internet and in private networks. The company’s tradition of innovation continues
today with Cisco creating leading products and key technologies that will make the
Internet more useful and dynamic in the years ahead. These technologies include:
advanced routing and switching, voice and video over IP, optical networking,
wireless, storage networking, security, broadband, and content networking.
In addition to technology and product leadership, Cisco is recognized as an
innovator in how business is conducted. The company has been a pioneer in using
the Internet to provide customer support, sell products, offer training, and manage
finances. Drawing upon the company’s own Internet best practices and core-value of
customer focus, Cisco has established the Internet Business Solutions Group (IBSG)
dedicated to helping top business leaders transform their own businesses into
e-businesses.

Product Warranty Information
All Cisco hardware and software products are covered for a minimum of 90 days.
Some products have a longer or more appropriate coverage, ranging from One Year
Hardware to 3-Year Hardware/1-year Software Limited Warranties. Cisco’s
Warranty and License terms and conditions may differ from country to country. Note
that “Lifetime” Warranty is limited to original owner only and support is subject to
product end-of-life terms.

For More Information
www.cisco.com/warp/public/cc/serv/mkt/sup/gen/warran/
Cisco Systems Overview

12-6

Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100

European Headquarters
Cisco Systems Europe
11 Rue Camille Desmoulins
92782 Issy-les-Moulineaux
Cedex 9
France
www-europe.cisco.com
Tel:
33 1 58 04 60 00
Fax:
33 1 58 04 61 00

Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel:
408 526-7660
Fax:
408 527-0883

Asia Pacific Headquarters
Cisco Systems, Inc.
Capital Tower
168 Robinson Road
#22-01 to #29-01
Singapore 068912
www.cisco.com
Tel:
+65 317 7777
Fax:
+65 317 7799

Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the
Cisc o .co m We b site a t w w w.cisco .co m/ g o/o ff ice s .
Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia • Czech Republic
Denmark • Dubai, UAE • Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland • Israel • Italy
Japan • Korea • Luxembourg • Malaysia • Mexico • The Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal
Puerto Rico • Romania • Russia • Saudi Arabia • Scotland
• Singapore • Slovakia • Slovenia • South Africa • Spain • Sweden
Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe
All contents are Copyright © 2002 Cisco Systems, Inc. All rights reserved. Catalyst, Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its
affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any
other company. (0203R)
MDC114744 5/02
Printed in the USA
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