STRIDE SiteLink User Manual 1st Ed., Rev. A Chapter 1 Ch1
User Manual: Chapter 1 STRIDE SiteLink Series Industrial VPN Router - AutomationDirect
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Hardware In this Chapter... Chapter 1 Introduction................................................................................................................ 1-2 The Purpose of This User’s Manual............................................................................ 1-2 Technical Support..................................................................................................... 1-2 Conventions Used....................................................................................................... 1-2 Product Overview STRIDE® SiteLink Industrial VPN Router..................................... 1-3 Product Family.......................................................................................................... 1-3 What’s in the Box?.................................................................................................... 1-3 Hardware Overview................................................................................................... 1-4 Specifications............................................................................................................ 1-5 Dimensions............................................................................................................... 1-7 Compatible Accessories............................................................................................. 1-7 Installation.................................................................................................................. 1-8 Installation and Removal Procedures......................................................................... 1-8 Wiring....................................................................................................................... 1-9 Operation.................................................................................................................. 1-11 LED Status Indicators............................................................................................... 1-11 Resetting the STRIDE SiteLink Router....................................................................... 1-12 SiteLink Router Connectivity Requirements for Local IT......................................... 1-13 Connection to the STRIDE SiteLink Platform............................................................ 1-13 DNS Requests.......................................................................................................... 1-13 MAC or IP Address Filtering..................................................................................... 1-13 Agency Approvals..................................................................................................... 1-14 Chapter 1: Hardware Introduction 1 The Purpose of This User’s Manual Thank you for purchasing our STRIDE SiteLink series Industrial VPN Router. This manual 2 describes AutomationDirect.com’s STRIDE SiteLink industrial VPN routers, their specifications and included components, and provides you with important information for installation, connectivity and setup. 3 Technical Support 4 We strive to make our manuals the best in the industry. We rely on your feedback to let us know if we are reaching our goal. If you cannot find the solution to your particular application, or, if for any reason you need technical assistance, please call us at: 5 770–844–4200 Our technical support group will work with you to answer your questions. They are available 6 Monday through Friday from 9:00 a.m. to 6:00 p.m. Eastern Time. We also encourage you to visit our web site where you can find technical and non-technical information about our prod7 ucts and our company. https://www.AutomationDirect.com 8 If you have a comment, question or suggestion about any of our products, services, or manuals, please let us know. 9 Conventions Used 10 When you see the “notepad” icon in the left-hand margin, the paragraph to its immediate right will be a special note. 11 The word NOTE: in boldface will mark the beginning of the text. 12 When you see the “exclamation mark” icon in the left-hand margin, the paragraph to its immediate right 13 will be a warning or a caution. This information could prevent injury, loss of property, or even death (in extreme cases). The words WARNING or CAUTION: in boldface will mark the beginning of the text. 14 A B C D ® 1-2 STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A Chapter 1: Hardware Product Overview STRIDE® SiteLink Industrial VPN Router Thank you for purchasing the STRIDE SiteLink router. The STRIDE SiteLink series of industrial VPN routers is the hardware component for the STRIDE SiteLink platform. The STRIDE SiteLink router makes it convenient to remotely connect to your equipment, while the built-in firewall keeps your equipment safe from outside threats. Configuration is as easy as inserting a USB memory stick, which contains your configuration file, into the STRIDE SiteLink router’s USB port. Generate the configuration file from the Tools menu in your STRIDE SiteLink platform account. ® Product Family The STRIDE SiteLink router is available in the following variants that differ in their communication modes: STRIDE SiteLink Industrial VPN Router Models Part # Ethernet SE-SL3011 ü SE-SL3011-WF ü SE-SL3011-4G ü WiFi 4G LTE (AT&T) ü ü What’s in the Box? In the package you will find the following contents: • • • • STRIDE SiteLink router USB stick used for configuration Female 4-pin plug-in connector with screw connection, model Weidmuller BL 5.08/04/180 SN BK BX or equivalent Product insert External antennas are required for WiFi and 4G models. Antennas sold separately. SIM cards for the 4G model may be purchased through AT&T. STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-3 Chapter 1: Hardware Hardware Overview 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-4 The STRIDE SiteLink router is created with performance and a multitude of hardware capabilities in mind. Factory reset switch SIM slot (SE-SL3011-4G only) Antenna connector (SE-SL3011-4G - 2 connectors SE-SL3011-WF - 1 connector) Power input USB Connector Signal LED Status LED Four GbE LAN ports Internet / WAN port SAFETY NOTICE: The Stride SiteLink VPN router allows the user to connect to remote industrial controls equipment from Ethernet, Wi-Fi, or cellular network connections. The remote user may fully operate and monitor the local control system and affect the function and control of the application just as the local operator controls it. Proper Control, Security and Safety Procedures should be considered and implemented when utilizing the remote access feature. STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A Chapter 1: Hardware Specifications General Specifications USB Processor USB 2.0 (for configuration only) MIPS 800 MHz Digital Input for Local Control Yes Operating temperature -20°C to +65°C [-4°F to +149°F] Storage temperature -20°C to +65°C [-4°F to +149°F] Relative humidity 10 to 95% non-condensing Operating altitude Maximum 2000m Storage altitude Maximum 3000m Environmental Air For use in Pollution Degree 2 Environment. No corrosive gases permitted. EMI FCC CFR47 Part 15, EN55022/CISPR22, Class B EMS IEC61000-4-2 (ESD): ± 8kV (contact), ± 15kV (air) IEC61000-4-3 (RS): 10V/m (80MHz ~ 2GHz) IEC61000-4-4 (EFT): Power Port ± 4kV; Data Port: ± 2kV IEC61000-4-5 (Surge): Power Port: ± 2kV/DM, ± 4kV/ CM; Data Port ± 2kV IEC61000-4-6 (CS): 10V (150kHz ~ 80MHz) RoHS and WEEE Packaging and Protection RoHS (Pb free) and WEEE compliant Metal case, IP20 Mounting Certification DIN rail CE, cULus, RoHS, REACH, AT&T (SE-SL3011-4G), FCC Warranty Agency Approvals 2 years UL/cUL 60950-1, CE Power Details Input Voltage Class 2 LPS Power Supply 12-24 VDC Maximum Input Power 10W Maximum Input Current 2A Internal Voltage Protection 29V max Reverse Polarity Protection Yes Isolation 1.5 kV STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-5 Chapter 1: Hardware Ethernet Interface 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-6 Ethernet ports Port Type Auto-Crossover Auto-Sensing Operation Auto-Negotiating Speed Flow Control Operating Mode Devices Supported Protection Five GbE (4x LAN, 1x WAN) Shielded RJ45 Yes, allows you to use straight-through or crossover wired cables Yes, full and half duplex Yes Automatic Store and forward wire speed switching, non-blocking All IEEE 802.3 compliant devices are supported Built-in 1.5 kV magnetic isolation Cable Requirements Twisted pair (Cat5e or better) (shielded recommended) Max. Cable Distance 100 meters 4G LTE Specifications (P/N SE-SL3011-4G Only) Protocols and Frequencies (AT&T) Speed LTE-FDD - B2, B4, B5, B12, B17 WCDMA - B2, B4, B5 GSM/GPRS/EDGE - 850, 1900 MHz LTE-FDD - Max. 100 Mbps (DL)/Max. 50 Mbps (UL) DC-HSPA+ - Max. 42 Mbps (DL)/Max. 5.76 Mbps (UL) WCDMA - Max. 384 kbps (DL)/Max. 384 kbps (UL) EDGE - Max. 236.8 kbps (DL)/Max. 236.8 kbps (UL) GPRS - Max. 85.6 kbps (DL)/Max. 85.6 kbps (UL) Antenna Connection Antenna Connector Torque Two (2) SMA plugs (male) 3–5 lb·in [0.3–0.6 N·m] SIM size Standard SIM (2FF) FCC ID XMR201605EC25A WiFi Specifications (P/N SE-SL3011-WF Only) WiFi IEEE 802.11 Version WiFi Modes Speed Antenna Connection Antenna Connector Torque FCC ID b/g/n Station (Client) Mode and Access Point 72 Mbps RP-SMA plug (male) 3–5 lb·in [0.3–0.6 N·m] QOQWF111 STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A Chapter 1: Hardware Dimensions units: mm [in] STRIDE SiteLink router dimensions NOTE: Maintain 25mm clearance around device. Compatible Accessories SE-SL3011-4G and SE-SL3011-WF require antennas, purchased separately. The SE-SL3011-4G router contains two standard SMA screw antenna connectors for 4G LTE antennas and the SE-SL3011-WF router contains an RP-SMA screw antenna connector for a 2.4 GHz WiFi antenna. For compatible antennas, see Appendix A or visit www.AutomationDirect.com. STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-7 Chapter 1: Hardware 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D Installation 1-8 Installation and Removal Procedures NOTE: These devices are open-type and are meant to be installed in an enclosure which is only accessible with the use of a tool and suitable for the environment. Installing and Removing from DIN rail The STRIDE SiteLink router can be easily installed on a standard DIN rail. (1) Hang the device on the rail and (2) push the unit down until you feel a click. To remove the unit, (A) pull/rotate the device up and (B) lift off the rail. 1 B A 2 Installing the SIM Card (for SE-SL3011-4G) The SIM card slot uses a standard (size 2FF) SIM card. NOTE: AT&T SIM card and data plan required for 4G LTE operation. These can be purchased at https://marketplace.att.com/data-plans. WARNING: DO NOT insert or remove the SIM card when power is applied to the router. To insert, push the SIM card into the slot until you feel a click; this is approximately 1mm inside the device. Release the card and the card will stay in the device. The end of the SIM card should be aligned with the outside of the enclosure. STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A Chapter 1: Hardware To remove, push the SIM card firmly into the slot until you hear a click. Releasing will then cause the SIM card to partially eject, allowing you to easily take out the card. Guidelines for Installing the STRIDE SiteLink Router When designing the layout of your system, always separate the devices that generate high voltage and high electrical noise from the low-voltage, logic-type devices such as the STRIDE SiteLink router. Also consider the heat-generating devices and locate the electronic-type devices in the cooler areas of your cabinet. Reducing the exposure to a high-temperature environment will extend the operating life of the STRIDE SiteLink router. Consider also the routing of the wiring for the devices in the panel. Avoid placing low-voltage signal wires and communications cables in the same tray with AC power wiring and highenergy, rapidly-switched DC wiring. The STRIDE SiteLink router is designed to be cooled using natural convection. For proper cooling, you must provide a clearance of at least 25 mm above and below the device. Also, allow at least 25 mm of depth between the front of the device and the inside of the enclosure. Wiring Wiring Guidelines WARNING: To minimize the risk of potential safety problems, you should follow all applicable local and national codes that regulate the installation and operation of your equipment. These codes vary from area to area and it is your responsibility to determine which codes should be followed, and to verify that the equipment, installation, and operation are in compliance with the latest revision of these codes. Equipment damage or serious injury to personnel can result from the failure to follow all applicable codes and standards. We do not guarantee the products described in this publication are suitable for your particular application, nor do we assume any responsibility for your product design, installation, or operation. If you have any questions concerning the installation or operation of this equipment, or if you need additional information, please call technical support at 1-800-633-0405 or 770-844-4200. This publication is based on information that was available at the time it was printed. At Automationdirect.com® we constantly strive to improve our products and services, so we reserve the right to make changes to the products and/or publications at any time without notice and without obligation. This publication may also discuss features that may not be available in certain revisions of the product. Proper grounding and wiring of all electrical equipment is important to help ensure the optimum operation of the SiteLink router and to provide additional electrical noise protection for your application. The SiteLink router comes with a female 4-pin plug-in connector with screw connection (type: Weidmuller BL 5.08/04/180 SN BK BX). STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-9 Chapter 1: Hardware 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-10 Wiring Details Wire Size Range 18–12 AWG Wire Strip Length 7mm [0.28 in] Terminal Screw Torque Max Wire Length Min Ground Conductor Digital Control Signal DI1 + - Shield 0.4 N·m (3.5 lb·in) V- 3m [9.84 ft] V+ + 12–24 VDC 16 AWG Power Supply The STRIDE SiteLink router can be powered from the same DC source that is used to power your other devices. To maintain the UL listing, this must be a Limited Power Supply (LPS) or Class 2 power supply. A DC voltage in the range of 12 to 24 VDC needs to be applied between the V+ terminal and the V- terminal as shown above. A recommended DC power supply is AutomationDirect.com part number PSL-24-030. Digital Input (DI1) The digital input may be configured to restrict remote access to the router when the input is in either an ON or OFF state. Instructions for enabling can be found in the “STRIDE SiteLink platform” chapter. The V- from the power supply is used as common ground. This feature can provide an extra level of security or safety, by allowing remote connections only when certain conditions are met, such as when an operator is present or safety interlocks are engaged. The input can be wired directly through a switch, or a series of interlocks, or can be controlled via PLC for more complex control conditions. A video providing an overview of using the SiteLink router’s Digital Input as a part of your safety lockout procedures is accessible by clicking the thumbnail at the right, or by copying the following URL to your browser: https://www.AutomationDirect.com/VID-CM-0034 Digital Input Specifications Type Optocoupler DI Voltage Range 0–29 VDC DI OFF State Voltage Range 0–3 VDC DI ON State Voltage Range 7–29 VDC DI ON State Current Range 2–5 mA (typically) Shield Connect the Shield pin of the STRIDE SiteLink router to the protective earth conductor (PE) with minimum 16 AWG copper wire. STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A Chapter 1: Hardware Operation LED Status Indicators The SiteLink router has two LEDs for router status, and one LED per Ethernet port. Signal LED (SE-SL3011-4G & -WF models) Color Mode Description Red Blinking continuously No reception Red Blinking 2 pulses SIM card invalid, PIN invalid or PUK required Red Constant Low reception Purple Constant Medium reception Blue Constant Good reception Blue Blinking Initializing ACT LED Signal LED ACT LED Ethernet Port LED (typical) Color Mode Description Red Constant Booting or not registered Red Blinking 1 short pulse Waiting for internet access Red Blinking 3 short pulses LAN/WAN conflict1 Red Blinking 4 long pulses The router was removed from the STRIDE SiteLink platform2 Red Blinking 5 long pulses The router was already registered to the STRIDE SiteLink platform3 Blue Blinking 1 short pulse Connecting to STRIDE SiteLink platform Blue Blinking 2 short pulses Setting up VPN connection Blue Constant VPN connection active 1. The network range on the LAN side is in conflict with the settings on the WAN side. The router cannot reliably access the internet because of this. Changing the LAN side IP range generally resolves the conflict. 2. If you want to access the device again, you will have to reconfigure it via a USB stick. 3. This means someone removed the router from the company after registration without performing a factory reset. Fix this by performing factory reset and configuring the router. Ethernet activity LEDs Color Mode Description Blue Constant Link up Blue Blinking Data activity STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-11 Chapter 1: Hardware 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-12 Resetting the STRIDE SiteLink Router The STRIDE SiteLink router can be reset to the factory default settings by pressing and holding the reset button on top for 3 seconds. The ACT LED will blink while the rest button is pressed. Upon release of the button, the ACT LED will rapidly blink if the button was pressed long enough to trigger a reset. Wait for the STRIDE SiteLink router to restart. Your device will not be able to set up a VPN connection until it is configured again. WARNING: This action cannot be undone. You’ll have to re-register your device on the STRIDE SiteLink platform and complete the configuration steps before connecting by VPN. STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A Chapter 1: Hardware SiteLink Router Connectivity Requirements for Local IT Connection to the STRIDE SiteLink Platform The STRIDE SiteLink router uses well-known outgoing ports to establish a secure connection to our STRIDE SiteLink platform. This means there is no need to open any incoming ports in your firewall. STRIDE SiteLink Router Outgoing Ports and Protocols Port Protocol Application 443 TCP HTTPS, MQTT/TLS, OpenVPN 53 TCP & UDP DNS1 1. DNS requests are often handled by local DNS servers. In those cases the listed DNS port does not apply. DNS Requests The STRIDE SiteLink router connects to different STRIDE SiteLink servers: REST API, MQTT and OpenVPN servers. The IP addresses of these servers, as well as the number of servers, may change over time and are thus not pre-defined. This is why the SiteLink router needs to be able to perform DNS requests; otherwise it can’t connect to the STRIDE SiteLink platform servers. MAC or IP Address Filtering The local IT department may choose to only allow internet access to specific devices, based on the MAC address or IP address. The MAC address can be obtained from the label on the side of the STRIDE SiteLink router or in the Devices Info tab of your SiteLink account. The IP address can be set to a static IP address. However, by default the IP address is set to be obtained automatically via DHCP. STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-13 Chapter 1: Hardware 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D Agency Approvals 1-14 Applicable European Directives The Stride SiteLink router is in conformity with the provisions of the following European Directives. Applicable European Directives Directive EMC Directive 2014/30/EU Radio Equipment Directive 2014/53/EU RoHS Directive 2015/863 REACH Directive 1907/2006 WEEE Directive 2012/19 Description Product safety Use of the radio spectrum Restriction of hazardous substances Regulation and registration of chemicals Waste of electronic equipment Applicable Safety Standards The STRIDE SiteLink router was tested and passed the following standards. Applicable Safety Standards Standards EN 55032 Description Electromagnetic Compatibility of Multimedia Equipment EN 301 489-1 EMC Standard for Radio Equipment and Services, Part 1: Common technical requirements EN 301 489-3 EMC Standard for Radio Equipment and Services, Part 3: Specific conditions for Short-Range Devices EN 61000-4-2 Electrostatic discharge immunity test EN 61000-4-3 Radiated, Radio-frequency, Electromagnetic Field Immunity Test 80-1000 MHz EN 61000-4-4 Burst Immunity Test EN 61000-4-5 Surge Immunity Test EN 61000-4-6 Immunity to Conducted Disturbances, Induced by Radio-frequency Fields IEC 60950-1 + Amendment 1 and Amendment 2 Information Technology Equipment Safety, Part 1: General Requirements - Edition 2 UL 60950-1 Information Technology Equipment Safety, Part 1: General Requirements - Edition 2 CSA C22.2 No. 60950-1-07 + Amendment 1 and Amendment 2 Information Technology Equipment Safety, Part 1: General Requirements - Edition 2 STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A Chapter 1: Hardware FCC Compliance The product described in this User Manual complies with Part 15 of the FCC Rules. The STRIDE SiteLink router is a class B Information Technology Equipment (ITE) device. Operating is subject to the following conditions: • This device may not cause harmful interference, and • This device must accept any interference received, including interference that may cause undesired operation. WARNING for WiFi and 4G models: The antenna used with this transmitter must be installed with a separation distance of at least 20cm from all persons and must not be co-located or operated in conjunction with any other antennas or transmitters. Only an antenna tested with the wireless transmitter or a similar antenna with equal or lesser gain may be used. Certifications The STRIDE SiteLink router has been tested and certified for: • CE certification • FCC verification • cULus listed (UL File #E495151) • AT&T certification STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-15 Chapter 1: Hardware 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A B C D 1-16 STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A
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