STRIDE SiteLink User Manual 1st Ed., Rev. A Chapter 1 Ch1

User Manual: Chapter 1 STRIDE SiteLink Series Industrial VPN Router - AutomationDirect

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Chapter

Hardware

In this Chapter...

Introduction ............................................................................................................... 1-2

The Purpose of This User’s Manual ........................................................................... 1-2

Technical Support .................................................................................................... 1-2

Conventions Used ...................................................................................................... 1-2

Product Overview STRIDE® SiteLink Industrial VPN Router .................................... 1-3

Product Family ......................................................................................................... 1-3

What’s in the Box? ................................................................................................... 1-3

Hardware Overview .................................................................................................. 1-4

Specifications ........................................................................................................... 1-5

Dimensions .............................................................................................................. 1-7

Compatible Accessories ............................................................................................ 1-7

Installation ................................................................................................................. 1-8

Installation and Removal Procedures ........................................................................ 1-8

Wiring ...................................................................................................................... 1-9

Operation ................................................................................................................. 1-11

LED Status Indicators .............................................................................................. 1-11

Resetting the STRIDE SiteLink Router ...................................................................... 1-12

SiteLink Router Connectivity Requirements for Local IT ........................................ 1-13

Connection to the STRIDE SiteLink Platform ........................................................... 1-13

DNS Requests ......................................................................................................... 1-13

MAC or IP Address Filtering .................................................................................... 1-13

Agency Approvals .................................................................................................... 1-14

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A

1-2

Chapter 1: Hardware

Introduction

The Purpose of This User’s Manual

Thank you for purchasing our STRIDE® SiteLink series Industrial VPN Router. This manual

describes AutomationDirect.com’s STRIDE SiteLink industrial VPN routers, their specifica-

tions and included components, and provides you with important information for installation,

connectivity and setup.

Technical Support

We strive to make our manuals the best in the industry. We rely on your feedback to let us know

if we are reaching our goal. If you cannot find the solution to your particular application, or, if

for any reason you need technical assistance, please call us at:

770–844–4200

Our technical support group will work with you to answer your questions. They are available

Monday through Friday from 9:00 a.m. to 6:00 p.m. Eastern Time. We also encourage you to

visit our web site where you can find technical and non-technical information about our prod-

ucts and our company.

https://www.AutomationDirect.com

If you have a comment, question or suggestion about any of our products, services, or manuals,

please let us know.

Conventions Used

When you see the “notepad” icon in the left-hand margin, the paragraph to its immediate right will be a special note.

The word NOTE: in boldface will mark the beginning of the text.

When you see the “exclamation mark” icon in the left-hand margin, the paragraph to its immediate right

will be a warning or a caution. This information could prevent injury, loss of property, or even death (in

extreme cases). The words WARNING or CAUTION: in boldface will mark the beginning of the text.

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1-3

Chapter 1: Hardware

Product Overview STRIDE® SiteLink Industrial VPN Router

Thank you for purchasing the STRIDE® SiteLink router. The STRIDE SiteLink series of indus-

trial VPN routers is the hardware component for the STRIDE SiteLink platform. The STRIDE

SiteLink router makes it convenient to remotely connect to your equipment, while the built-in

firewall keeps your equipment safe from outside threats.

Configuration is as easy as inserting a USB memory stick, which contains your configuration

file, into the STRIDE SiteLink router’s USB port. Generate the configuration file from the

Tools menu in your STRIDE SiteLink platform account.

Product Family

The STRIDE SiteLink router is available in the following variants that differ in their commu-

nication modes:

STRIDE SiteLink Industrial VPN Router Models

Part # Ethernet WiFi 4G LTE (AT&T)

SE-SL3011 ü

SE-SL3011-WF ü ü

SE-SL3011-4G ü ü

What’s in the Box?

In the package you will find the following contents:

• STRIDE SiteLink router

• USB stick used for configura-

tion

• Female 4-pin plug-in con-

nector with screw connec-

tion, model Weidmuller BL

5.08/04/180 SN BK BX or

equivalent

• Product insert

External antennas are required for

WiFi and 4G models. Antennas

sold separately.

SIM cards for the 4G model may be purchased through AT&T.

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A

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Chapter 1: Hardware

Hardware Overview

The STRIDE SiteLink router is created with performance and a multitude of hardware capabili-

ties in mind.

SAFETY NOTICE: The Stride SiteLink VPN router allows the user to connect to remote industrial controls

equipment from Ethernet, Wi-Fi, or cellular network connections. The remote user may fully operate

and monitor the local control system and affect the function and control of the application just as the

local operator controls it. Proper Control, Security and Safety Procedures should be considered and

implemented when utilizing the remote access feature.

Factory reset switch

SIM slot (SE-SL3011-4G only)

Power input

USB Connector

Signal LED

Status LED

Four GbE LAN ports

Antenna connector

(SE-SL3011-4G - 2 connectors

SE-SL3011-WF - 1 connector)

Internet / WAN port

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1-5

Chapter 1: Hardware

Specifications

General Specifications

USB USB 2.0 (for configuration only)

Processor MIPS 800 MHz

Digital Input for Local Control Yes

Operating temperature -20°C to +65°C [-4°F to +149°F]

Storage temperature -20°C to +65°C [-4°F to +149°F]

Relative humidity 10 to 95% non-condensing

Operating altitude Maximum 2000m

Storage altitude Maximum 3000m

Environmental Air For use in Pollution Degree 2 Environment.

No corrosive gases permitted.

EMI FCC CFR47 Part 15, EN55022/CISPR22, Class B

EMS IEC61000-4-2 (ESD): ± 8kV (contact), ± 15kV (air)

IEC61000-4-3 (RS): 10V/m (80MHz ~ 2GHz)

IEC61000-4-4 (EFT): Power Port ± 4kV; Data Port: ± 2kV

IEC61000-4-5 (Surge): Power Port: ± 2kV/DM, ± 4kV/

CM; Data Port ± 2kV

IEC61000-4-6 (CS): 10V (150kHz ~ 80MHz)

RoHS and WEEE RoHS (Pb free) and WEEE compliant

Packaging and Protection Metal case, IP20

Mounting DIN rail

Certification CE, cULus, RoHS, REACH, AT&T (SE-SL3011-4G), FCC

Warranty 2 years

Agency Approvals UL/cUL 60950-1, CE

Power Details

Input Voltage Class 2 LPS Power Supply 12-24 VDC

Maximum Input Power 10W

Maximum Input Current 2A

Internal Voltage Protection 29V max

Reverse Polarity Protection Yes

Isolation 1.5 kV

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A

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Chapter 1: Hardware

Ethernet Interface

Ethernet ports Five GbE (4x LAN, 1x WAN)

Port Type Shielded RJ45

Auto-Crossover Yes, allows you to use straight-through or crossover

wired cables

Auto-Sensing Operation Yes, full and half duplex

Auto-Negotiating Speed Yes

Flow Control Automatic

Operating Mode Store and forward wire speed switching, non-blocking

Devices Supported All IEEE 802.3 compliant devices are supported

Protection Built-in 1.5 kV magnetic isolation

Cable Requirements Twisted pair (Cat5e or better) (shielded recommended)

Max. Cable Distance 100 meters

4G LTE Specifications (P/N SE-SL3011-4G Only)

Protocols and

Frequencies (AT&T)

LTE-FDD - B2, B4, B5, B12, B17

WCDMA - B2, B4, B5

GSM/GPRS/EDGE - 850, 1900 MHz

Speed LTE-FDD - Max. 100 Mbps (DL)/Max. 50 Mbps (UL)

DC-HSPA+ - Max. 42 Mbps (DL)/Max. 5.76 Mbps (UL)

WCDMA - Max. 384 kbps (DL)/Max. 384 kbps (UL)

EDGE - Max. 236.8 kbps (DL)/Max. 236.8 kbps (UL)

GPRS - Max. 85.6 kbps (DL)/Max. 85.6 kbps (UL)

Antenna Connection Two (2) SMA plugs (male)

Antenna Connector Torque 3–5 lb·in [0.3–0.6 N·m]

SIM size Standard SIM (2FF)

FCC ID XMR201605EC25A

WiFi Specifications (P/N SE-SL3011-WF Only)

WiFi IEEE 802.11 Version b/g/n

WiFi Modes Station (Client) Mode and Access Point

Speed 72 Mbps

Antenna Connection RP-SMA plug (male)

Antenna Connector Torque 3–5 lb·in [0.3–0.6 N·m]

FCC ID QOQWF111

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1-7

Chapter 1: Hardware

Dimensions

units: mm [in]

STRIDE SiteLink router dimensions

NOTE: Maintain 25mm clearance around device.

Compatible Accessories

SE-SL3011-4G and SE-SL3011-WF require antennas, purchased separately. The SE-SL3011-4G

router contains two standard SMA screw antenna connectors for 4G LTE antennas and the

SE-SL3011-WF router contains an RP-SMA screw antenna connector for a 2.4 GHz WiFi

antenna.

For compatible antennas, see Appendix A or visit www.AutomationDirect.com.

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A

1-8

Chapter 1: Hardware

Installation

Installation and Removal Procedures

NOTE: These devices are open-type and are meant to be installed in an enclosure which is only accessible with the

use of a tool and suitable for the environment.

Installing and Removing from DIN rail

The STRIDE SiteLink router can be easily installed on a standard

DIN rail. (1) Hang the device on the rail and (2) push the unit

down until you feel a click. To remove the unit, (A) pull/rotate the

device up and (B) lift off the rail.

Installing the SIM Card (for SE-SL3011-4G)

The SIM card slot uses a standard (size 2FF) SIM card.

NOTE: AT&T SIM card and data plan required for 4G LTE operation. These can be purchased at

https://marketplace.att.com/data-plans.

WARNING: DO NOT insert or remove the SIM card when power is applied to the router.

To insert, push the SIM card into the slot until you feel a click; this is approximately 1mm

inside the device. Release the card and the card will stay in the device. The end of the SIM card

should be aligned with the outside of the enclosure.

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1-9

Chapter 1: Hardware

To remove, push the SIM card firmly into the slot until you hear a click. Releasing will then

cause the SIM card to partially eject, allowing you to easily take out the card.

Guidelines for Installing the STRIDE SiteLink Router

When designing the layout of your system, always separate the devices that generate high voltage

and high electrical noise from the low-voltage, logic-type devices such as the STRIDE SiteLink

router. Also consider the heat-generating devices and locate the electronic-type devices in the

cooler areas of your cabinet. Reducing the exposure to a high-temperature environment will

extend the operating life of the STRIDE SiteLink router.

Consider also the routing of the wiring for the devices in the panel. Avoid placing low-voltage

signal wires and communications cables in the same tray with AC power wiring and high-

energy, rapidly-switched DC wiring.

The STRIDE SiteLink router is designed to be cooled using natural convection. For proper

cooling, you must provide a clearance of at least 25 mm above and below the device. Also, allow

at least 25 mm of depth between the front of the device and the inside of the enclosure.

Wiring

Wiring Guidelines

WARNING: To minimize the risk of potential safety problems, you should follow all applicable local and

national codes that regulate the installation and operation of your equipment. These codes vary from area

to area and it is your responsibility to determine which codes should be followed, and to verify that the

equipment, installation, and operation are in compliance with the latest revision of these codes.

Equipment damage or serious injury to personnel can result from the failure to follow all applicable

codes and standards. We do not guarantee the products described in this publication are suitable for

your particular application, nor do we assume any responsibility for your product design, installation, or

operation.

If you have any questions concerning the installation or operation of this equipment, or if you need

additional information, please call technical support at 1-800-633-0405 or 770-844-4200.

This publication is based on information that was available at the time it was printed. At

Automationdirect.com® we constantly strive to improve our products and services, so we reserve the right

to make changes to the products and/or publications at any time without notice and without obligation.

This publication may also discuss features that may not be available in certain revisions of the product.

Proper grounding and wiring of all electrical equipment is important to help ensure the

optimum operation of the SiteLink router and to provide additional electrical noise protection

for your application.

The SiteLink router comes with a female 4-pin plug-in connector with screw connection (type:

Weidmuller BL 5.08/04/180 SN BK BX).

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A

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Chapter 1: Hardware

Power Supply

The STRIDE SiteLink router can be powered from the same DC source that is used to power

your other devices. To maintain the UL listing, this must be a Limited Power Supply (LPS) or

Class 2 power supply. A DC voltage in the range of 12 to 24 VDC needs to be applied between

the V+ terminal and the V- terminal as shown above. A recommended DC power supply is

AutomationDirect.com part number PSL-24-030.

Digital Input (DI1)

The digital input may be configured to restrict remote access to the router when the input is in

either an ON or OFF state. Instructions for enabling can be found in the “STRIDE SiteLink

platform” chapter. The V- from the power supply is used as common ground.

This feature can provide an extra level of security or safety, by allowing remote connections only

when certain conditions are met, such as when an operator is present or safety interlocks are

engaged. The input can be wired directly through a switch, or a series of interlocks, or can be

controlled via PLC for more complex control conditions.

A video providing an overview of using the SiteLink router’s

Digital Input as a part of your safety lockout procedures is acces-

sible by clicking the thumbnail at the right, or by copying the

following URL to your browser:

https://www.AutomationDirect.com/VID-CM-0034

Digital Input Specifications

Type Optocoupler

DI Voltage Range 0–29 VDC

DI OFF State Voltage Range 0–3 VDC

DI ON State Voltage Range 7–29 VDC

DI ON State Current Range 2–5 mA (typically)

Shield

Connect the Shield pin of the STRIDE SiteLink router to the protective earth conductor (PE)

with minimum 16 AWG copper wire.

Wiring Details

Wire Size Range 18–12 AWG

Wire Strip Length 7mm [0.28 in]

Terminal Screw Torque 0.4 N·m (3.5 lb·in)

Max Wire Length 3m [9.84 ft]

Min Ground Conductor 16 AWG

+ -

12–24 VDC

Digital Control Signal

V+

V-

Shield

DI1 + -

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1-11

Chapter 1: Hardware

Operation

LED Status Indicators

The SiteLink router has two LEDs for router status, and one LED per Ethernet port.

Signal LED (SE-SL3011-4G & -WF models)

Color Mode Description

Red Blinking continuously No reception

Red Blinking 2 pulses SIM card invalid, PIN invalid or PUK required

Red Constant Low reception

Purple Constant Medium reception

Blue Constant Good reception

Blue Blinking Initializing

ACT LED

Color Mode Description

Red Constant Booting or not registered

Red Blinking 1 short pulse Waiting for internet access

Red Blinking 3 short pulses LAN/WAN conflict1

Red Blinking 4 long pulses The router was removed from the STRIDE

SiteLink platform2

Red Blinking 5 long pulses The router was already registered to the

STRIDE SiteLink platform3

Blue Blinking 1 short pulse Connecting to STRIDE SiteLink platform

Blue Blinking 2 short pulses Setting up VPN connection

Blue Constant VPN connection active

1. The network range on the LAN side is in conflict with the settings on the WAN

side. The router cannot reliably access the internet because of this. Changing the

LAN side IP range generally resolves the conflict.

2. If you want to access the device again, you will have to reconfigure it via a USB

stick.

3. This means someone removed the router from the company after registration

without performing a factory reset. Fix this by performing factory reset and

configuring the router.

Ethernet activity LEDs

Color Mode Description

Blue Constant Link up

Blue Blinking Data activity

Signal LED

ACT LED

Ethernet

Port LED

(typical)

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A

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Chapter 1: Hardware

Resetting the STRIDE SiteLink Router

The STRIDE SiteLink router can be reset to the factory default settings by pressing and holding

the reset button on top for 3 seconds. The ACT LED will blink while the rest button is pressed.

Upon release of the button, the ACT LED will rapidly blink if the button was pressed long

enough to trigger a reset. Wait for the STRIDE SiteLink router to restart. Your device will not

be able to set up a VPN connection until it is configured again.

WARNING: This action cannot be undone. You’ll have to re-register your device on the STRIDE SiteLink

platform and complete the configuration steps before connecting by VPN.

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1-13

Chapter 1: Hardware

SiteLink Router Connectivity Requirements for Local IT

Connection to the STRIDE SiteLink Platform

The STRIDE SiteLink router uses well-known outgoing ports to establish a secure connection

to our STRIDE SiteLink platform. This means there is no need to open any incoming ports in

your firewall.

STRIDE SiteLink Router Outgoing Ports and Protocols

Port Protocol Application

443 TCP HTTPS, MQTT/TLS, OpenVPN

53 TCP & UDP DNS1

1. DNS requests are often handled by local DNS servers. In those cases the listed DNS port does not apply.

DNS Requests

The STRIDE SiteLink router connects to different STRIDE SiteLink servers: REST API,

MQTT and OpenVPN servers. The IP addresses of these servers, as well as the number of

servers, may change over time and are thus not pre-defined. This is why the SiteLink router

needs to be able to perform DNS requests; otherwise it can’t connect to the STRIDE SiteLink

platform servers.

MAC or IP Address Filtering

The local IT department may choose to only allow internet access to specific devices, based on

the MAC address or IP address. The MAC address can be obtained from the label on the side

of the STRIDE SiteLink router or in the Devices Info tab of your SiteLink account. The IP

address can be set to a static IP address. However, by default the IP address is set to be obtained

automatically via DHCP.

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A

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Chapter 1: Hardware

Agency Approvals

Applicable European Directives

The Stride SiteLink router is in conformity with the provisions of the following European

Directives.

Applicable European Directives

Directive Description

EMC Directive 2014/30/EU Product safety

Radio Equipment Directive 2014/53/EU Use of the radio spectrum

RoHS Directive 2015/863 Restriction of hazardous substances

REACH Directive 1907/2006 Regulation and registration of chemicals

WEEE Directive 2012/19 Waste of electronic equipment

Applicable Safety Standards

The STRIDE SiteLink router was tested and passed the following standards.

Applicable Safety Standards

Standards Description

EN 55032 Electromagnetic Compatibility of Multimedia Equipment

EN 301 489-1 EMC Standard for Radio Equipment and Services, Part 1: Common technical requirements

EN 301 489-3 EMC Standard for Radio Equipment and Services, Part 3: Specific conditions for Short-Range

Devices

EN 61000-4-2 Electrostatic discharge immunity test

EN 61000-4-3 Radiated, Radio-frequency, Electromagnetic Field Immunity Test 80-1000 MHz

EN 61000-4-4 Burst Immunity Test

EN 61000-4-5 Surge Immunity Test

EN 61000-4-6 Immunity to Conducted Disturbances, Induced by Radio-frequency Fields

IEC 60950-1 + Amendment 1 and

Amendment 2

Information Technology Equipment Safety, Part 1: General Requirements - Edition 2

UL 60950-1 Information Technology Equipment Safety, Part 1: General Requirements - Edition 2

CSA C22.2 No. 60950-1-07 +

Amendment 1 and Amendment 2

Information Technology Equipment Safety, Part 1: General Requirements - Edition 2

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A 1-15

Chapter 1: Hardware

FCC Compliance

The product described in this User Manual complies with Part 15 of the FCC Rules. The

STRIDE SiteLink router is a class B Information Technology Equipment (ITE) device.

Operating is subject to the following conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received, including interference that may cause

undesired operation.

WARNING for WiFi and 4G models: The antenna used with this transmitter must be installed with

a separation distance of at least 20cm from all persons and must not be co-located or operated in

conjunction with any other antennas or transmitters. Only an antenna tested with the wireless transmitter

or a similar antenna with equal or lesser gain may be used.

Certifications

The STRIDE SiteLink router has been tested and certified for:

• CE certification

• FCC verification

• cULus listed (UL File #E495151)

• AT&T certification

STRIDE® SiteLink Series Industrial VPN Routers User Manual 1st Edition, Rev. A

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Chapter 1: Hardware

STRIDE SiteLink User Manual 1st Ed., Rev. A Chapter 1 Ch1

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