THINKPAD 365X/XD (2625) D3maebs6
User Manual: THINKPAD 365X/XD (2625)
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IBM Mobile Systems Hardware Maintenance Manual ThinkPad 365X, 365XD, 560 February 1997 We Want Your Comments! (Please see page 205) This Manual Supports: ThinkPad 365X ThinkPad 365XD ThinkPad 560 (2625) (2625) (2640) S84H-8101-00 IBM Mobile Systems Hardware Maintenance Manual ThinkPad 365X, 365XD, 560 February 1997 We Want Your Comments! (Please see page 205) IBM S84H-8101-00 Note Before using this information and the product it supports, be sure to read the general information under “Notices” on page 210. First Edition (February 1997) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time. This publication was produced in the United States of America. IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice. Consult your local IBM representative for information on the products, services, and features available in your area. Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative. Copyright International Business Machines Corporation 1997. All rights reserved. Note to U.S. Government users–Documentation related to Restricted rights–Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp. ii IBM Mobile Systems HMM About This Manual This manual contains service and reference information for IBM ThinkPad 365X, 365XD, and 560 products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. The manual is divided into sections as follows: The Introduction section provides general information, guidelines, and safety information required to service computers. The product-specific sections include service, reference, and product-specific parts information. The Common Devices Checkout section provides procedures for testing the devices that are commonly attached to ThinkPad computers. The Miscellaneous Information section contains information about acronyms, abbreviations, terms, and a telephone number listing. Important This manual is intended for trained servicers who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing an IBM ThinkPad product, be sure to review the safety information under “Safety Notices (Multi-lingual Translations)” on page 8 and “Safety Information” on page 15. iii Related Publications The following product publications are available through IBM or your IBM Authorized Dealer. iv Publication Part, Form Number Mobile Systems HMM Volume 1: Laptop, Notebook, Portable, and ThinkPad Computers (Models L40, CL57, N45, N51, P70/P75, ThinkPad 300, 350, 500, 510, 710T, Expansion Unit, Dock I, Dock II) 30H2356, S82G-1501-01 Mobile Systems HMM Volume 2: ThinkPad Computers (Models 340, 355, 360, 370, 700, 701, 720, 750, 755) 30H2357, S82G-1502-03 Mobile Systems HMM Volume 3: ThinkPad Computers (Models 365, 560, 760, SelectaDock) 78H6675, S82G-1503-04 ThinkPad 700 (9552) HMS 42G2016, S42G-2016 ThinkPad 700 (9552) HMR 42G2015, S42G-2015 ThinkPad 700C (9552) HMS 42G2022, S42G-2022 ThinkPad 700C (9552) HMR 42G2021, S42G-2021 ThinkPad 720/720C (9552) HMS 61G1193, S61G-1193 ThinkPad 720/720C (9552) HMR 61G1187, S61G-1187 ThinkPad 730T (2524) HMM 82G5497, S82G-5497 ThinkPad Exp. Crtg. (3550) HMS 42G2338, S42G-2338 ThinkPad Exp. Crtg. (3550) HMR 42G2339, S42G-2339 PS/2 FaxConcentrator HMS 15F2262, S15F-2262 PS/2 FaxConcentrator HMR 84F8541, S84F-8541 PS/2 Comm. Cartridge I HMS 10G5993, S10G-5993 PS/2 Comm. Cartridge I HMR 10G5992, S10G-5992 IBM High Speed Internal, PCMCIA Data/Fax Modems 61G1556, S61G-1556 IBM Mobile Systems HMM Related Diskettes The following diskettes are available through IBM or your IBM Authorized Dealer. Diskette Part, Form Number ThinkPad 300 (2615) Advanced Diagnostics Diskette 33G9361, S33G-9361 ThinkPad 350, 350C, 425, 425C (2618) Advanced Diagnostics Diskette A211000, GA21-1000 ThinkPad 365 (2625) Advanced Diagnostics Diskette 76H7578, S30H-2498 ThinkPad 500 (2603) Advanced Diagnostics Diskette 71G3702, S71G-3702 ThinkPad 510 (2604) Advanced Diagnostics Diskette 83G8095, S83G-8095 ThinkPad 700 (9552) Reference Diskette 42G2017, S42G-2017 ThinkPad 700C (9552) Reference Diskette 42G2023, S42G-2023 ThinkPad 720/720C (9552) Reference Diskette 61G1194, S61G-1194 ThinkPad Hardware Maintenance Diskette (for all Models 355, 360, 560, 750, 755, 760) 78H5384, S78H-5384 ThinkPad Dock I (3545) 71G4140, S71G-4140 Docking Station (3550) 42G2428, S42G-2428 Data/Fax Modem 61G1556, S61G-1556 FaxConcentrator/A 84F8540, S84F-8540 v vi IBM Mobile Systems HMM Contents Introduction . . . . . . . . . . . . . Portable Computer Descriptions . . . . Drive and Diskette Compatibility Matrix . Important Service Information . . . . . Safety Notices (Multi-lingual Translations) Safety Information . . . . . . . . . . Laser Compliance Statement . . . . . Screw Size Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 . 2 . 5 . 6 . 8 . 15 . 20 . 22 ThinkPad 365X, 365XD (2625) . Read This First . . . . . . . . . Checkout Guide . . . . . . . . Symptom-to-FRU Index . . . . . Related Service Procedures . . . Product Overview (365X, 365XD) FRU Removals and Replacements Locations . . . . . . . . . . . . Parts Listing 365X, 365XD (2625) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ThinkPad 560 (2640) . . . . . Read This First . . . . . . . . . Checkout Guide . . . . . . . . Symptom-to-FRU Index . . . . . Related Service Procedures . . . Product Overview (560) . . . . . FRU Removals and Replacements Locations . . . . . . . . . . . . Parts Listing 560 (2640) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 117 121 132 144 149 150 174 178 . . . . . . . . . . . . . . . Checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 190 190 191 192 194 195 196 197 . . . . . . 203 203 205 206 207 210 Common Devices Checkout . . . . External Diskette Drive Test . . . . . External Display Self-Test . . . . . . External Keyboard/Auxiliary Input Device Fax/Modem Checkout . . . . . . . . Printer Checkout . . . . . . . . . . Port Replicator Checkout . . . . . . TrackPoint Checkout . . . . . . . . TV Tuner . . . . . . . . . . . . . . Miscellaneous Information . . . . Acronyms, Abbreviations and Terms Send Us Your Comments! . . . . . Do You Need Technical References? Problem Determination Tips . . . . Notices . . . . . . . . . . . . . . Copyright IBM Corp. 1997 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 27 30 40 51 60 61 96 102 vii viii IBM Mobile Systems HMM Introduction Portable Computer Descriptions . . . . . . . . . . Drive and Diskette Compatibility Matrix . . . . . . . Important Service Information . . . . . . . . . . . How to Use Error Messages . . . . . . . . . . How to Read POST Error Messages . . . . . . Safety Notices (Multi-lingual Translations) . . . . . Safety Information . . . . . . . . . . . . . . . . General Safety . . . . . . . . . . . . . . . . Electrical Safety . . . . . . . . . . . . . . . . Safety Inspection Guide . . . . . . . . . . . . Handling Electrostatic Discharge-Sensitive Devices Grounding Requirements . . . . . . . . . . . . Laser Compliance Statement . . . . . . . . . . . Screw Size Chart . . . . . . . . . . . . . . . . . Copyright IBM Corp. 1997 2 5 6 7 7 8 15 15 16 17 19 19 20 22 1 Portable Computer Descriptions Models N51, CL57, and P70/75 and Thinkpads 700x and 720x are Micro Channel systems. All others are AT/ISA bus systems. Model Type Processor Model L40SX Model N45 SL 8543-044 2614-065 2614-067 8551-025 8551-033 8554-045 8573-031 8573-061 8573-121 8573-161 8573-401 2615-065 2615-067 2610 2610 2610 2610 2610 2618-AOE 2618-JOA 2618-LOA 2618-NOA 2618-POA 2619 2619 2619 2619 2619 2620 2620 2620 2620 2620 2620 2620 2620 2620 2620 2620 2620 2620 2620 2625-205 2625-x05 2625 2625 2625 2625 2625 2625 2625 2625 2625 2625 2625 9545 9545 9545 386SX-20 2M/18M 386SL-25 2M/8M 386SL-25 2M/8M 386SLC-16 2M/10M 386SX-16 2M/10M 386SX-20 2M/16M 80386-16 2M/8M 80386-20 2M/8M 80386-20 2M/8M 80486-33 8M/16M 80486-33 8M/16M 386SL-25 4M/12M 386SL-25 4M/12M 486SLC2-50/25 4M/12M 486SLC2-50/25 4M/12M 486SLC2-66/33 4M/12M 486DX4-75 4M/20M DX4-75 4M/20M 486SL-25 4M/20M 486SL-25 4M/20M 486SL-25 4M/20M 486SL-25 4M/20M 486SL-25 4M/20M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 2M/16M 486SX-33 2M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486DX2-50/25 4M/16M 486DX2-50/25 4M/16M 486DX2-50/25 4M/16M 486DX2-50/25 4M/16M 486DX2-50/25 4M/16M 486DX2-50/25 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486DX4-75 8M/24M 486DX4-75 8M/24M 5x86-100/33 8M/24M 5x86-100/33 8M/24M Pentium-100 8M/24M Pentium-100 8M/24M Pentium-100 8M/24M Pentium-120 8M/24M Pentium-120 8M/24M Pentium-120 8M/24M Pentium-133 8M/40M Pentium-133 8M/40M Pentium-133 8M/40M 486DX4-75/25 4M/32M 486DX4-75/25 4M/32M 486DX4-75/33 4M/32M T Tablet TPF ThinkPad File Model Model Model Model N51 SLC N51 SX CL57 SX P70 386 Model P75 486 ThinkPad 300 ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad 340 340CSE 340CSE 345 345CS 350 ThinkPad 350C ThinkPad 355 ThinkPad 355C ThinkPad 355Cs ThinkPad 360 ThinkPad 360C ThinkPad 360Cs ThinkPad 360Ce ThinkPad 360Cse ThinkPad 360P ThinkPad 365C ThinkPad 365E ThinkPad 365ED ThinkPad 365X/XD ThinkPad 365X/XD ThinkPad 365X/XD ThinkPad 370C C M P 2 Color Megabyte Pen IBM Mobile Systems HMM Memory Hrd Dsk 60M 80M 120M 80M 40M 80M 30M 60M 120M 160M 400M 80M 120M 125M 200M 360M 360M 540M 85M 125M 250M 125M 250M 125M 125M 250M 170M 250M 170M 340M 170M 340M 170M 340M 170M 340M 540M 170M 340M 540M 170M 340M 340M 540M 540M 540M 540M 810M 1.0G 540M 810M 1.0G 810M 1.0G 1.3G 340M 540M 810M Model Type Processor ThinkPad 500 2603-081 2603-171 2630 2630 2630 2630 2630 2630 2640 2640 2640 9552-300 9552-301 9552-30B 2630 2630 2630 2630 2630 2630 2630 2630 2523-09Y 2523-302 2523-303 9552-307 9552-308 9552-30J 2524 2524 9545-006 9545-008 9545-306 9545-308 9545 9545 9545 9545-40C 9545-40E 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 486SLC2-50/25 4M/12M 486SLC2-50/25 4M/12M Pentium-100 8M/40M Pentium-100 8M/40M Pentium-100 8M/40M Pentium-120 8M/40M Pentium-120 8M/40M Pentium-120 8M/40M Pentium-130 8M/40M Pentium-130 8M/40M Pentium-130 8M/40M 486SLC-25 4M/16M 486SLC-25 4M/16M 486SLC-25 4M/16M 486DX2-25/50 4M/32M 486DX2-25/50 4M/32M 486DX4-25/75 8M/32M 486DX4-25/75 8M/32M 486DX2-25/50 4M/32M 486DX2-25/50 4M/32M 486DX4-25/75 8M/32M 486DX4-25/75 8M/32M 486SLC2-25 4M/12M 486SLC2-25 4M/12M 486SLC2-25 4M/12M 486SLC-25/50 4M/16M 486SLC-25/50 4M/16M 486SLC-25/50 4M/16M 486SLC2-25 4M/12M 486SLC2-25 4M/12M 486SL-33 4M/20M 486SL-33 4M/20M 486SL-33 4M/20M 486SL-33 4M/20M P24S-50/25 4M/20M 486SL-33 4M/20M 486SL-33 4M/20M 486SL-33 4M/20M 486SL-33 4M/20M 486DX4-50/25 4M/32M 486DX4-50/25 4M/32M 486DX4-50/25 4M/32M 486DX4-75/25 4M/32M 486DX4-75/25 4M/32M 486DX4-75/25 4M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-50/25 8M/32M 486DX4-50/25 8M/32M 486DX4-50/25 8M/32M 486DX4-75/25 8M/32M 486DX4-75/25 8M/32M 486DX4-75/25 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M T Tablet TPF ThinkPad File ThinkPad 560 ThinkPad 560 ThinkPad 560 ThinkPad 700 ThinkPad 700C ThinkPad 701C ThinkPad 701Cs ThinkPad 710T ThinkPad 720 ThinkPad 720C ThinkPad 730T ThinkPad 750 ThinkPad 750C ThinkPad 750Ce ThinkPad 750Cs ThinkPad 750P ThinkPad 755C ThinkPad 755CD ThinkPad 755CDV ThinkPad 755Ce ThinkPad 755Cs ThinkPad 755Cse ThinkPad 755CV ThinkPad 755CV C M P Color Megabyte Pen Memory Hrd Dsk 80M 170M 540M 810M 1.0G 540M 810M 1.0G 540M 810M 1.0G 80M 120M 120M 360MB 540MB 360MB 540MB 360MB 540MB 360MB 540MB TPF 60M 60M 120M 160M 160M 0M 60M 170M 340M 170M 340M 340M 170M 340M 170M 340M 170M 340M 540M 170M 340M 540M 540M 810M 540M 810M 340M 540M 810M 170M 340M 540M 170M 340M 540M 340M 540M 810M 540M 810M 540M 810M Introduction 3 Model Type ThinkPad 760C/CD 9546 9546 9546 9546 ThinkPad 760E/ED 9546 9546 9546 9546 9546 ThinkPad 760EL/ELD9547 9547 9547 9547 9547 9547 9547 9547 9547 ThinkPad 760L/LD 9546 9546 9546 9546 9546 9546 C M P 4 Color Megabyte Pen Processor Memory Pentium-90 Pentium-120 Pentium-90 Pentium-120 Pentium-120 Pentium-133 Pentium-150 Pentium-166 Pentium-166 Pentium-100 Pentium-100 Pentium-100 Pentium-120 Pentium-120 Pentium-120 Pentium-133 Pentium-133 Pentium-133 Pentium-90 Pentium-90 Pentium-90 Pentium-120 Pentium-120 Pentium-120 8M/40M 8M/40M 8M/40M 8M/40M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/40M 8M/40M 8M/40M 8M/40M 8M/40M 8M/40M T TPF Tablet ThinkPad File IBM Mobile Systems HMM Hrd Dsk 360M 720M 810M 1.2G 810M 1.0G 1.2G 1.3G 2.1G 810M 1.0G 1.2G 810M 1.0G 1.2G 810M 1.0G 1.2G 810M 1.1G 1.2G 810M 1.1G 1.2G Drive and Diskette Compatibility Matrix The following table provides identification information for 3.5-inch drives. Diskette Drive Identifying Mark 3.5-Inch - 1.44MB 3.5-Inch - 2.88MB 1.44 on the eject button 2.88 on the eject button The following table provides compatibility information for 3.5-inch diskettes and 3.5-inch diskette drives. Diskette Capacity 1.44MB Drive 2.88MB Drive 1.0MB 2.0MB 4.0MB Read/Write Read/Write Not Compatible Read/Write Read/Write Read/Write The following table provides identification information for 5.25-inch diskette drives. Diskette Drive Identifying Mark 5.25-Inch - 360KB (External) 5.25-Inch - 1.2MB (Internal) Asterisk on bezel 1.2 on the eject button The following table provides compatibility information for 5.25-inch diskettes and 5.25-inch diskette drives. Diskette Capacity 360KB Drive 1.2MB Drive 360KB 1.2MB Read/Write Not Compatible Read/Write Read/Write Note: A 360KB diskette written to or formatted on a 1.2MB drive can be read reliably only on a 1.2MB drive. Introduction 5 Important Service Information Important Diskette fixes are customer installable. The diskette fixes are located on the PC Company Bulletin Board Service (BBS). The direct phone line for modem connection is 919-557-0001 or tieline 255-0001. Advise customers to contact the PC Company HelpCenter at 800-772-2227 if they need assistance in obtaining or installing any diskette fixes. Customers in Canada should call IBM HelpPC at 800-565-3344 for assistance or down-load information. The Canadian BBS phone numbers are: Montreal Toronto Vancouver Winnipeg 514-938-3022 905-316-4255 604-664-6464 204-934-2735 FRU Replacement Strategy Before Replacing Parts Ensure that all diskette fixes are installed prior to replacing any FRUs listed in this manual. Use the following strategy to prevent unnecessary FRU replacement and service expense: If you are instructed to replace a FRU and that does not correct the problem, reinstall the original FRU before you continue. Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and the first board that you replaced does not correct the problem, reinstall the original board, then replace the other (processor or system) board. If an adapter or device consists of more than one FRU, an error code may be caused by any of the FRUs. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms. Attention A customized setup configuration (other than default settings) may exist on the computer you are servicing. Running Automatic Configuration may alter those settings. Note the current configuration settings (using the View Configuration option) and verify that the settings are in place when service is complete. 6 IBM Mobile Systems HMM The advanced diagnostic tests are intended to test only IBM products. Non-IBM products or modified options can give false errors and invalid responses. Hard Disk Drive Replacement Strategy: Always try to run a low-level format before replacing a hard disk drive. Attention The drive startup sequence in the computer you are servicing might have been changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive. How to Use Error Messages Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. The cause of the first error code can result in false error codes being displayed. If no error code is displayed, see if the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing. How to Read POST Error Messages POST error messages are displayed on the screen as three, four, five, or eight digits. The error messages that can be displayed as shorter POST messages are highlighted in this index. Some digits will represent different information for SCSI errors versus non-SCSI errors. The following example shows which digits display the shorter POST error messages and also defines the SCSI information in an eight-digit error message. Shorter POST Messages Reserved Device Code Size (SCSI) Slot Number (SCSI) Logical Unit Number (SCSI) ID (SCSI) All SCSI devices are set to a different SCSI ID. Duplicate SCSI ID settings can generate a false error message. Use the SCSI ID to determine whether the error message is coming from an internal or an external device. Introduction 7 Safety Notices (Multi-lingual Translations) In this manual, safety notices appear in English with a page number reference to the appropriate multi-lingual, translated safety notice found in this section. The following safety notices are provided in English, French, German, Italian, and Spanish languages. Safety Notice 1 Before the computer is powered-on after FRU replacement, make sure all screws, springs, or other small parts are in place and are not left loose inside the computer. Verify this by shaking the computer and listening for rattling sounds. Metallic parts or metal flakes can cause electrical shorts. Avant de remettre l'ordinateur sous tension après remplacement d'une unité en clientèle, vérifiez que tous les ressorts, vis et autres pièces sont bien en place et bien fixées. Pour ce faire, secouez l'unité et assurez-vous qu'aucun bruit suspect ne se produit. Des pièces métalliques ou des copeaux de métal pourraient causer un court-circuit. Bevor nach einem FRU-Austausch der Computer wieder angeschlossen wird, muß sichergestellt werden, daß keine Schrauben, Federn oder andere Kleinteile fehlen oder im Gehäuse vergessen wurden. Der Computer muß geschüttelt und auf Klappergeräusche geprüft werden. Metallteile oder -splitter können Kurzschlüsse erzeugen. Prima di accendere l'elaboratore dopo che é stata effettuata la sostituzione di una FRU, accertarsi che tutte le viti, le molle e tutte le altri parti di piccole dimensioni siano nella corretta posizione e non siano sparse all'interno dell'elaboratore. Verificare ciò scuotendo l'elaboratore e prestando attenzione ad eventuali rumori; eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi. Antes de encender el sistema despues de sustituir una FRU, compruebe que todos los tornillos, muelles y demás piezas pequeñas se encuentran en su sitio y no se encuentran sueltas dentro del sistema. Compruébelo agitando el sistema y escuchando los posibles ruidos que provocarían. Las piezas metálicas pueden causar cortocircuitos eléctricos. 8 IBM Mobile Systems HMM Safety Notice 2 Some standby batteries contain a small amount of nickel and cadmium. Do not disassemble it, recharge it, throw it into fire or water, or short-circuit it. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery. Certaines batteries de secours contiennent du nickel et du cadmium. Ne les démontez pas, ne les rechargez pas, ne les exposez ni au feu ni à l'eau. Ne les mettez pas en court-circuit. Pour les mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la pile de sauvegarde ou celle de l'horloge temps réel, veillez à n'utiliser que les modèles cités dans la liste de pièces détachées adéquate. Une batterie ou une pile inappropriée risque de prendre feu ou d'exploser. Die Bereitschaftsbatterie, die sich unter dem Diskettenlaufwerk befindet, kann geringe Mengen Nickel und Cadmium enthalten. Sie darf nur durch die Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden. Sie darf nicht zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Die Batterie kann schwere Verbrennungen oder Verätzungen verursachen. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Bereitschafts- oder Systembatterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. Alcune batterie di riserva contengono una piccola quantità di nichel e cadmio. Non smontarle, ricaricarle, gettarle nel fuoco o nell'acqua né cortocircuitarle. Smaltirle secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la batteria dell'RTC (real time clock) o la batteria di supporto, utilizzare soltanto i tipi inseriti nell'appropriato Catalogo parti. L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. Algunas baterías de reserva contienen una pequeña cantidad de níquel y cadmio. No las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de piezas. La utilización de una batería no apropiada puede provocar la ignición o explosión de la misma. Introduction 9 Safety Notice 3 The battery pack contains small amounts of nickel. Do not disassemble it, throw it into fire or water, or short-circuit it. Dispose of the battery pack as required by local ordinances or regulations. Use only the battery in the appropriate parts listing when replacing the battery pack. Use of an incorrect battery can result in ignition or explosion of the battery. La batterie contient du nickel. Ne la démontez pas, ne l'exposez ni au feu ni à l'eau. Ne la mettez pas en court-circuit. Pour la mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la batterie, veillez à n'utiliser que les modèles cités dans la liste de pièces détachées adéquate. En effet, une batterie inappropriée risque de prendre feu ou d'exploser. Akkus enthalten geringe Mengen von Nickel. Sie dürfen nicht zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. La batteria contiene piccole quantità di nichel. Non smontarla, gettarla nel fuoco o nell'acqua né cortocircuitarla. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la batteria, utilizzare soltanto i tipi inseriti nell'appropriato Catalogo parti. L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. Las baterías contienen pequeñas cantidades de níquel. No las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de piezas al sustituir la batería. La utilización de una batería no apropiada puede provocar la ignición o explosión de la misma. 10 IBM Mobile Systems HMM Safety Notice 4 The lithium battery can cause a fire, explosion, or severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery. La pile de sauvegarde contient du lithium. Elle présente des risques d'incendie, d'explosion ou de brûlures graves. Ne la rechargez pas, ne retirez pas son connecteur polarisé et ne la démontez pas. Ne l'exposez pas à une temperature supérieure à 100°C, ne la faites pas brûler et n'en exposez pas le contenu à l'eau. Mettez la pile au rebut conformément à la réglementation en vigueur. Une pile inappropriée risque de prendre feu ou d'exploser. Die Systembatterie ist eine Lithiumbatterie. Sie kann sich entzünden, explodieren oder schwere Verbrennungen hervorrufen. Batterien dieses Typs dürfen nicht aufgeladen, zerlegt, über 100 C erhitzt oder verbrannt werden. Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere o procurare gravi ustioni. Evitare di ricaricarla, smontarne il connettore polarizzato, smontarla, riscaldarla ad una temperatura superiore ai 100 gradi centigradi, incendiarla o gettarla in acqua. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. La bateria de repuesto es una bateria de litio y puede provocar incendios, explosiones o quemaduras graves. No la recargue, ni quite el conector polarizado, ni la desmonte, ni caliente por encima de los 100°C (212°F), ni la incinere ni exponga el contenido de sus celdas al agua. Deséchela tal como dispone la normativa local. Introduction 11 Safety Notice 5 If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes. Seek medical care if any symptoms from the fluid are present after washing. Si le panneau d'affichage à cristaux liquides se brise et que vous recevez dans les yeux ou sur les mains une partie du fluide, rincez-les abondamment pendant au moins quinze minutes. Consultez un médecin si des symptômes persistent après le lavage. Die Leuchtstoffröhre im LCD-Bildschirm enthält Quecksilber. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Der LCD-Bildschirm besteht aus Glas und kann zerbrechen, wenn er unsachgemäß behandelt wird oder der Computer auf den Boden fällt. Wenn der Bildschirm beschädigt ist und die darin befindliche Flüssigkeit in Kontakt mit Haut und Augen gerät, sollten die betroffenen Stellen mindestens 15 Minuten mit Wasser abgespült und bei Beschwerden anschließend ein Arzt aufgesucht werden. Nel caso che caso l'LCD si dovesse rompere ed il liquido in esso contenuto entrasse in contatto con gli occhi o le mani, lavare immediatamente le parti interessate con acqua corrente per almeno 15 minuti; poi consultare un medico se i sintomi dovessero permanere. Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos, lave inmediatamente las áreas afectadas con agua durante 15 minutos como mínimo. Obtenga atención medica si se presenta algún síntoma del fluido despues de lavarse. 12 IBM Mobile Systems HMM Safety Notice 6 To avoid shock, do not remove the plastic cover that surrounds the lower portion of the inverter card. Afin d'éviter tout risque de choc électrique, ne retirez pas le cache en plastique protégeant la partie inférieure de la carte d'alimentation. Aus Sicherheitsgründen die Kunststoffabdeckung, die den unteren Teil der Spannungswandlerplatine umgibt, nicht entfernen. Per evitare scosse elettriche, non rimuovere la copertura in plastica che avvolge la parte inferiore della scheda invertitore. Para evitar descargas, no quite la cubierta de plástico que rodea la parte baja de la tarjeta invertida. Safety Notice 7 Though main batteries have low voltage, a shorted or grounded battery can produce enough current to burn combustible materials or personnel. Bien que le voltage des batteries principales soit peu élevé, le court-circuit ou la mise à la masse d'une batterie peut produire suffisamment de courant pour brûler des matériaux combustibles ou causer des brûlures corporelles graves. Obwohl Hauptbatterien eine niedrige Spannung haben, können sie doch bei Kurzschluß oder Erdung genug Strom abgeben, um brennbare Materialien zu entzünden oder Verletzungen bei Personen hervorzurufen. Sebbene le batterie di alimentazione siano a basso voltaggio, una batteria in corto circuito o a massa può fornire corrente sufficiente da bruciare materiali combustibili o provocare ustioni ai tecnici di manutenzione. Aunque las baterías principales tienen un voltaje bajo, una batería cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal. Introduction 13 Safety Notice 8 Before removing any FRU, power-off the computer, unplug all power cords from electrical outlets, remove the battery pack, then disconnect any interconnecting cables. Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension, débranchez tous les cordons d'alimentation des socles de prise de courant, retirez la batterie et déconnectez tous les cordons d'interface. Die Stromzufuhr muß abgeschaltet, alle Stromkabel aus der Steckdose gezogen, der Akku entfernt und alle Verbindungskabel abgenommen sein, bevor eine FRU entfernt wird. Prima di rimuovere qualsiasi FRU, spegnere il sistema, scollegare dalle prese elettriche tutti i cavi di alimentazione, rimuovere la batteria e poi scollegare i cavi di interconnessione. Antes de quitar una FRU, apague el sistema, desenchufe todos los cables de las tomas de corriente eléctrica, quite la batería y, a continuación, desconecte cualquier cable de conexión entre dispositivos. 14 IBM Mobile Systems HMM Safety Information The following section contains the safety information that you need to be familiar with before servicing an IBM mobile computer. General Safety Follow these rules to ensure general safety: Observe good housekeeping in the area of the machines during and after maintenance. When lifting any heavy object: 1. Ensure you can stand safely without slipping. 2. Distribute the weight of the object equally between your feet. 3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift. 4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the muscles in your back. Do not attempt to lift any objects that weigh more than 16 kg (35 lb) or objects that you think are too heavy for you. Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position. Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine. Keep your tool case away from walk areas so that other people will not trip over it. Do not wear loose clothing that can be trapped in the moving parts of a machine. Ensure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it. Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, approximately 8 centimeters (3 inches) from the end. Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing. Attention: Metal objects are good electrical conductors. Wear safety glasses when you are: hammering, drilling soldering, cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes. After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. Reinstall all covers correctly before returning the machine to the customer. Introduction 15 Electrical Safety Observe the following rules when working on electrical equipment. Important Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. Do not work alone under hazardous conditions or near equipment that has hazardous voltages. Disconnect all power before: – Performing a mechanical inspection – Working near power supplies – Removing or installing main units Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power to the machine and to lock the wall box in the off position. If you need to work on a machine that has exposed electrical circuits, observe the following precautions: – Ensure that another person, familiar with the power-off controls, is near you. – – – Attention: Another person must be there to switch off the power, if necessary. Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back. Attention: There must be a complete circuit to cause electrical shock. By observing the above rule, you may prevent a current from passing through your body. When using testers, set the controls correctly and use the approved probe leads and accessories for that tester. Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames. Observe the special safety precautions when you work with very high voltages; these instructions are in the safety sections of maintenance information. Use extreme care when measuring high voltages. 16 IBM Mobile Systems HMM Regularly inspect and maintain your electrical hand tools for safe operational condition. Do not use worn or broken tools and testers. Never assume that power has been disconnected from a circuit. First, check that it has been powered-off. Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds. Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage. Do not service the following parts with the power on when they are removed from their normal operating places in a machine: – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid. Safety Inspection Guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. Consider these conditions and the safety hazards they present: Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock). Explosive hazards, such as a damaged CRT face or bulging capacitor Mechanical hazards, such as loose or missing hardware Introduction 17 The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected. Checklist: 1. Check exterior covers for damage (loose, broken, or sharp edges). 2. Power-off the computer. Disconnect the power cord. 3. Check the power cord for: a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and frame ground. b. The power cord should be the appropriate type as specified in the parts listings. c. Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage. 7. Check for worn, frayed, or pinched cables. 8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. 18 IBM Mobile Systems HMM Handling Electrostatic Discharge-Sensitive Devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge. Notes 1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: Keep the parts in protective packages until they are inserted into the product. Avoid contact with other people. Wear a grounded wrist strap against your skin to eliminate static on your body. Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices. Select a grounding system, such as those listed below, to provide protection that meets the specific service requirement. Note The use of a grounding system is desirable but not required to protect against ESD damage. – – – Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground. Use an ESD common ground or reference point when working on a double-insulated or battery-operated system. You can use coax or connector-outside shells on these systems. Use the round ground-prong of the AC plug on AC-operated computers. Grounding Requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician. Introduction 19 Laser Compliance Statement Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options. The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products. When a CD-ROM drive is installed, note the following. CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. O uso de controles, ajustes ou desempenho de procedimentos diferentes daqueles aqui especificados pode resultar em perigosa exposição à radiação. Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites. Werden Steuer- und Einstellelemente anders als hier festgesetzt verwendet, kann gefährliche Laserstrahlung auftreten. L'utilizzo di controlli, regolazioni o l'esecuzione di procedure diverse da quelle specificate possono provocare l'esposizione a El uso de controles o ajustes o la ejecución de procedimientos distintos de los aquí especificados 20 IBM Mobile Systems HMM puede provocar la exposición a radiaciones peligrosas. Opening the CD-ROM drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive. Do not open. Some CD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the following. DANGER: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Radiação por raio laser ao abrir. Não olhe fixo no feixe de luz, não olhe diretamente por meio de instrumentos óticos e evite exposição direta com o feixe de luz. Rayonnement laser si carter ouvert. Évitez de fixer le faisceau, de le regarder directement avec des instruments optiques, ou de vous exposer au rayon. Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder über optische Instrumente in den Laserstrahl sehen und den Strahlungsbereich meiden. Kinyitáskor lézersugár ! Ne nézzen bele se szabad szemmel, se optikai eszközökkel. Kerülje a sugárnyalábbal való érintkezést ! Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici e evitare l'esposizione diretta al fascio. Radiación láser al abrir. No mire fijamente ni examine con instrumental óptico el haz de luz. Evite la exposición directa al haz. Introduction 21 Screw Size Chart Use the chart below to match the size and shape of the screws used in the computer you are servicing. A Silver B Black C Silver D Brass E Black F Black G Black H Brass J Silver K Brass L Silver M Silver N Silver P Black Q Brass 22 IBM Mobile Systems HMM Screw Size Chart (continued): Use the chart below to match the size and shape of the screws used in the computer you are servicing. R Brass S Black T Brass U Black V Brass W Black X Black Y Brass Z Brass AA Black BB Brass CC Brass DD Black EE Black FF Silver Introduction 23 Screw Size Chart (continued): Use the chart below to match the size and shape of the screws used in the computer you are servicing. GG Silver HH Brass JJ Silver KK Black LL Brass MM Brass NN Silver PP Brass QQ Brass RR Brass SS Brass TT Black UU Black WW Silver XX Black 24 IBM Mobile Systems HMM ThinkPad 365X, 365XD (2625) Read This First . . . . . . . . . . . . . . . . Checkout Guide . . . . . . . . . . . . . . . Memory Checkout . . . . . . . . . . . . . System Board and CPU Card Checkout . . . Keyboard/Auxiliary Input Device Checkout . . TrackPoint III Checkout . . . . . . . . . . Port Replicator Game Port Checkout . . . . Diskette Drive Test . . . . . . . . . . . . Status Indicators Checkout . . . . . . . . . Power Systems Checkout . . . . . . . . . Power Management Features . . . . . . . Symptom-to-FRU Index . . . . . . . . . . . . Numeric Error Codes . . . . . . . . . . . . Beep Symptoms . . . . . . . . . . . . . . No-Beep Symptoms . . . . . . . . . . . . LCD–Related Symptoms . . . . . . . . . . Keyboard/TrackPoint III–Related Symptoms . Indicator–Related Symptoms . . . . . . . . Power–Related Symptoms . . . . . . . . . Function–Related Symptoms . . . . . . . . Peripheral Device–Related Symptoms . . . . Infrared–Related Symptoms . . . . . . . . Other Symptoms . . . . . . . . . . . . . . Intermittent Problems . . . . . . . . . . . Undetermined Problems . . . . . . . . . . Related Service Procedures . . . . . . . . . . Status Indicators . . . . . . . . . . . . . . How to Run the Diagnostics . . . . . . . . Error Log . . . . . . . . . . . . . . . . . Diagnostic Error Codes . . . . . . . . . . Checking the Installed Devices List . . . . . Password Combinations (POP, HDP, PAP) . How to Run a Low-Level Format . . . . . . PC Test Card LED . . . . . . . . . . . . . Fn Key Combinations . . . . . . . . . . . Product Overview (365X, 365XD) . . . . . . . FRU Removals and Replacements . . . . . . . 1010 Rear Connector Door . . . . . . . . 1020 Battery Pack . . . . . . . . . . . . 1025 Insulator Sheet . . . . . . . . . . . 1030 DIMM Card (If Installed) . . . . . . . 1040 Diskette Drive / CD-ROM Drive . . . . 1045 Base Cover Assembly / Keyboard Latch 1050 Hard Disk Drive . . . . . . . . . . . 1060 Top Cover . . . . . . . . . . . . . 1070 Keyboard Unit . . . . . . . . . . . . 1080 LCD Assembly . . . . . . . . . . . 1085 LCD Panel . . . . . . . . . . . . . 1090 Indicator Card . . . . . . . . . . . . 1100 Volume Switch / Speaker Assembly . . 1110 Keyboard Card / Cable . . . . . . . . Copyright IBM Corp. 1997 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 30 31 32 32 33 33 33 34 34 38 40 40 44 45 46 47 47 47 48 49 49 49 49 50 51 51 54 55 55 57 58 58 58 59 60 61 62 63 64 66 67 69 70 71 73 74 75 87 88 89 25 1120 CPU Card and System Board Card . . 1130 System Board / PCMCIA Slot Assembly Locations . . . . . . . . . . . . . . . . . . . Front View . . . . . . . . . . . . . . . . Inside View . . . . . . . . . . . . . . . . Bottom View . . . . . . . . . . . . . . . . Rear View . . . . . . . . . . . . . . . . . Power-On Password Jumper Pads . . . . . Parts Listing 365X, 365XD (2625) . . . . . . . Model 365X - Diskette Drive . . . . . . . . Model 365XD - CD-ROM Drive . . . . . . . Common/Option Parts List . . . . . . . . . 26 IBM Mobile Systems HMM . . . . . . . . . . . . . . . . . . . 91 94 96 96 97 98 99 100 102 102 104 111 Read This First Before you go to the checkout guide, be sure to read this section. Important Notes Only certified trained personnel should service the computer. Read FRU service procedures before replacing any FRUs. Be extremely careful during write operations such as copying, saving, or formatting. Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered. If you select an incorrect drive, data or programs can be written over. Replace FRUs only for the correct model. When you replace the FRU, make sure the model of the machine and FRU part number are correct by referring to the parts list. FRUs should not be replaced because of a single, un-reproducible failure. Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should only be considered when a recurring problem exists. If this is suspected, clear the error log and run the test again. Do not replace any FRUs if log errors do not reappear. Be careful not to replace a non-defective FRU. How to Use Error Messages: Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. The cause of the first error code can result in false error codes being displayed. If no error code is displayed, see if the error symptom is listed in the “Symptom-to-FRU Index” on page 40. Port Replicator Problems: If you suspect a problem with the Port Replicator, see “Port Replicator Checkout” in the “Common Devices Checkout” section. How to Diagnose Multiple FRUs: When the adapter or device has more than one FRU, the error code could be caused by either FRU. Before replacing multiple FRUs, try removing or exchanging each FRU, one by one in the designated sequence, to see if the symptoms change. ThinkPad 365X, 365XD (2625) 27 What to Do First: The servicer must include the following information on the parts exchange form or parts return form that is attached to the returned FRU: 1. 2. 3. 4. 5. 6. 7. 8. 9. Name and phone number of servicer. Date of service. Date when part failed. Date of purchase. Failure symptoms, error codes appearing on display, and beep symptoms. Procedure index and page number in which failing FRU was detected. Failing FRU name and part number. Machine type, model number, and serial number. Customer's name and address. Before checking problems with the computer, determine whether or not the damage is covered by the warranty by referring to the following: Warranty Note During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond normal use. LCD panel cracked by excessive force or being dropped. Scratched (cosmetic) parts. Cracked or broken plastic parts, broken latches, broken pins, or broken connectors caused by excessive force. Damage caused by liquid spilled into the system. Damage caused by improperly inserting a PCMCIA card or installation of an incompatible card. Damage caused by foreign material in the diskette drive slot. Diskette drive damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels. Damaged or bent diskette eject button. CD-ROM drive damage caused by excessive force, shock, or from being dropped. Fuses blown by attaching a non-supported device. Forgotten computer or hard disk password (making computer or hard disk unusable). 28 IBM Mobile Systems HMM If the following symptoms are present, they may indicate damage caused by non-warranted activity: Missing parts may be a symptom of unauthorized service or modification. HDD spindles can become noisy if subjected to excessive force or if the HDD is dropped. I9990303 errors can be caused by exposure to strong magnetic fields. How to Disable the Power-On Password: 1. Power off the computer. 2. Open the keyboard and lift the right-most section of the insulator sheet. 3. Push out the small door on the right side of the base cover. See page 100 for location. 4. Apply a short across the Power-On Password Jumper Pads. Warning: When using a metal tool to short the two jumper pads, make sure the metal tool does not touch any metal parts other than the two jumper pads. 5. With the jumper tool in place, power on the computer to clear the password. 6. Remove the jumper and power off the computer. 7. Power on the computer and verify that the password has been cleared. To reactivate the password, set the password again. Supervisor and Hard Disk Passwords: The Supervisor Password and the Hard Disk Password (HDP) are security features that are used to protect the system and the hard disk data from unauthorized access. No overriding capability is provided. If only a hard disk password is set, obtaining permission from the password owner to unlock the password is a prerequisite for running diagnostic tests and performing service. If both supervisor password and hard disk password are set, you can enter Easy-Setup by pressing the Enter key or power-on password at the supervisor password prompt. In this case, the Password, Start up, and Initialize icons cannot be selected. See “Password Combinations (POP, HDP, PAP)” on page 58 for more information about passwords. ThinkPad 365X, 365XD (2625) 29 Checkout Guide Use the following procedure as a guide for computer problems. Note The diagnostic tests are intended to test only IBM products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to recreate the failure by running the diagnostic test or by repeating the same operation. Note To run the diagnostics, refer to “How to Run the Diagnostics” on page 54. 3. Use the following table with the verified symptom to determine which page to go to. Search the symptoms column and find the description that best matches your symptom; then go to the page shown in the “Go to” column. Symptoms (Verified) Go to Power failure. (The power indicator does not go on or stay on.) “Power Systems Checkout” on page 34. POST does not complete. No beeps or error codes are indicated. “Symptom-to-FRU Index” on page 40, and then use the No-Beep Symptoms table. POST beeps, but no error codes are displayed. “Symptom-to-FRU Index” on page 40, and then use the Beep Symptoms table. POST detected an error and displayed numeric error codes. “Symptom-to-FRU Index” on page 40, and then use the Numeric Error Codes table. The diagnostic test detected an error and displayed a FRU code. “FRU Codes” on page 57. The configuration is not the same as the installed devices. “Checking the Installed Devices List” on page 57. 30 IBM Mobile Systems HMM Symptoms (Verified) Go to Other symptoms (such as LCD display problems). “Symptom-to-FRU Index” on page 40, and then use the Other Symptoms table. Symptoms cannot be recreated. (Intermittent problems.) Use the customer reported symptoms and go to “Symptom-to-FRU Index” on page 40. Memory Checkout DIMM cards are available for increasing memory capacity. DIMM Displayed Value No DIMM installed 7808KB 8MB 16000KB 16MB 24192KB 32MB 40576KB Memory errors might stop system operations, show error messages on the screen, or hang the system. Use the following procedure to isolate memory problems. Note Make sure that the DIMM is fully installed into the connector. Both latches must be latched completely. A loose connection can cause error code 195. 1. Power off the computer and remove the DIMM from its slot (if installed). 2. Press and hold the F1 key; then power on the computer. Hold the F1 key down until the Easy-Setup screen appears. 3. Select Test and press Enter. 4. Select Memory and press Enter to run the memory test on base memory. If an error appears, replace the system board. 5. Power off the computer and reinstall the DIMM; then power on the computer. Verify the memory size; then test the memory. If an error appears, replace the DIMM. If memory problems occur intermittently, make sure the DIMM socket latches are latched completely. If the DIMM latches are securely latched, use the loop option to repeat the test. When the test detects an error, an error log is printed on the printer connected to the parallel port. See “Error Log” on page 55 for more information. ThinkPad 365X, 365XD (2625) 31 System Programs in Flash Memory: System setup programs and diagnostic tests are stored in flash memory. Flash Memory Update: A flash memory update is required for the following conditions: New versions of system programs. New features or options are added. To update the flash memory, do the following: 1. Get the appropriate diskette containing the update. 2. Insert the System Program Service Diskette into drive A and power on the computer. 3. Select Update system programs from the menu. System Board and CPU Card Checkout The processing functions are performed by both the system board and the CPU card. Processor problems can be caused by either FRU. However, the CPU card generally has a lower probability of failure. When a numeric code calls the system board or the CPU card as a FRU, or the CPU card is called by a diagnostic test by showing FRU code 11, use the following procedure to isolate the problem: 1. Run the system board test to verify the symptom. This test verifies both the system board and the CPU card. If no error is detected, return to “Checkout Guide” on page 30. 2. If FRU code 10 appears, replace the system board but do not replace the CPU card. Transfer the CPU card from the old system board to the new system board. 3. If FRU code 11 appears, reseat the CPU card. 4. Rerun the test to verify the fix. 5. If FRU code 11 remains, replace the CPU card. If above procedure does not correct the problem, go to “Undetermined Problems” on page 50. Keyboard/Auxiliary Input Device Checkout Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the three flexible cables extending from the keyboard are correctly seated in the connectors on the keyboard card. If the keyboard cable connections are correct, check the keyboard card. 32 IBM Mobile Systems HMM TrackPoint III Checkout If the TrackPoint III will not work, check the configuration in the ThinkPad Features program. If the configuration of the TrackPoint III is disabled, select Enable to enable it. If this does not correct the TrackPoint III problem, continue with the following steps. The TrackPoint III does automatic compensations to adjust the pointer sensor. During this process, the pointer moves on the screen automatically for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the TrackPoint III pointer while the computer is powered on or while the system is running, or when re-adjustment is required because the temperature has exceeded its normal temperature range. This symptom does not indicate a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time. If a click button problem or pointing stick problem occurs, do the following: 1. 2. 3. 4. Go to the Easy-Setup screen. Select an item with the pointing stick. Press either the left or right click button. Verify that both buttons work correctly. If either the pointing stick or the click button do not work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU. Reseat the keyboard card cables. Replace the keyboard. Replace the keyboard card. Replace the system board. Port Replicator Game Port Checkout Do the following if a Port Replicator joystick problem occurs: 1. 2. 3. 4. 5. Connect the joystick to the Port Replicator game port. Go to the Easy-Setup screen. Select an item with the joystick. Press any button of the joystick. Verify that all buttons work correctly. If either the joystick or a button does not work, replace the Port Replicator. If the problem still remains, replace the system board. Diskette Drive Test Do the following to isolate the problem to a controller, drive, or diskette. A scratch, write enabled, non-defective 2HD diskette is required. FDD-1 represents the built-in diskette drive for 365X. FDD-2 represents a diskette drive in the Port Replicator or ThinkPad 365X, 365XD (2625) 33 a diskette drive attached through the external diskette drive connector. Warning: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or can cause the drive to fail. Do the following to select the test device: 1. Select the advanced diagnostics mode and select Tool; then select the FDD-1 or FDD-2 icon and press the spacebar. A mark appears next to the selected icon. Insert a blank diskette when instructed. 2. Run the diskette drive test. 3. If the controller test detects an error, FRU code 10 appears. Replace the system board. 4. If the controller test runs without errors, the drive read/write tests start automatically. 5. If the drive test detects an error, FRU code 50 for FDD-1 or 51 for FDD-2 appears. If the diskette itself is known to be good, replace the drive. Status Indicators Checkout If a status indicator LED problem occurs, do the following: 1. Power off the computer. 2. Power on the computer. 3. All the LEDs in the status indicator panel turn on for a moment soon after the computer is powered on. Verify that all indicators turn on correctly. If some of the indicators do not turn on, replace the LED indicator card. If the problem still remains, replace the keyboard card. Power Systems Checkout To verify the symptom of the problem, power on the computer using each of the power sources as follows: 1. Remove the battery pack, diskette drive, and hard disk drive. 2. Connect the AC Adapter and check that power is supplied. 3. Install the diskette drive or hard disk drive one at a time, and check that power is supplied from each power source. 4. Disconnect the AC Adapter, remove the hard disk and diskette drive, and install the charged battery pack; then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check listed below. “Checking “Checking “Checking “Checking 34 the AC Adapter” on page 35. Operational Charging” on page 36. the Battery Pack” on page 36. the Backup Battery” on page 37. IBM Mobile Systems HMM Checking the AC Adapter: You are here because the computer fails only when the AC Adapter is used. If the power problem occurs only when a Port Replicator is used, replace the replicator. If the power-on indicator does not turn on, check the power cord of the AC Adapter for correct continuity and installation. If the operational charge does not work, go to “Checking Operational Charging” on page 36. Note There are two types of adapters. The procedure for checking both types is the same. 1. Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable. See the following figure: 2 1 (16 - 10 V) 2. 3. 4. 5. Pin Voltage (V dc) 1 +14.5 to +17.0 2 Ground If the voltage is correct, replace the system board. If the problem is not corrected, go to “Undetermined Problems” on page 50. If the voltage is not correct, go to the next step. Unplug the AC Adapter cable from the ac power outlet and wait five minutes or longer to allow the over-voltage protection circuit to be fully discharged and initialized. Plug the AC Adapter cable into the ac power outlet. Measure the output voltage of the AC Adapter. If the voltage is still not correct, replace the AC Adapter. Note An audible noise from the AC Adapter does not always indicate a defective adapter. ThinkPad 365X, 365XD (2625) 35 Checking Operational Charging: To check operational charging, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. Perform operational charging. If the battery status indicator does not turn on, remove the battery pack and leave it to return to room temperature. Reinstall the battery pack. If the charge indicator still does not turn on, replace the battery pack. Checking the Battery Pack: Battery charging will not start until the Fuel-Gauge shows that less than 95% of the total power remains; with this condition the battery pack will charge to 100% of its capacity. This protects the battery pack from being overcharged or having a shortened life. Do the following: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 2 (+) and 6 (−). See the following figure: 6 (-) 5 (T) 2 (+) Terminal Voltage (V dc) / Signal 1 — 2 +8 to +13.5 3 — 4 — 5 Thermal 6 Ground (−) Note Signal lines, not used in these steps, are used for communication between the system and the battery. 36 IBM Mobile Systems HMM 3. If the voltage is less than +9.6 V dc, the battery pack has been discharged. Recharge the battery pack. If the voltage is still less than +9.6 V dc after recharging, replace the battery. Note If the voltage of the battery pack is 0 V, it is not defective. 4. If the voltage is more than +9.6 V dc, measure the resistance between battery terminals 5 and 6. The resistance must be 4 K to 30 K ohm. If the resistance is not correct, replace the battery pack. If the resistance is correct, replace the system board. Checking the Backup Battery 1. Power off the computer and unplug the AC Adapter from the computer. 2. Open the keyboard and remove the battery pack. 3. Lift the right-hand section of the black insulator sheet. 4. Locate the backup battery on the system board, shown at 1 . 1 5. Using a plastic tool, remove the backup battery from the system board. DANGER Do not use a metal tool when removing the backup battery. Use only a plastic tool. ThinkPad 365X, 365XD (2625) 37 6. Measure the voltage of the backup battery. Refer to the following table for voltages: Wire Voltage (V dc) + +2.5 to +3.7 − Ground If the voltage is correct, replace the system board. If the voltage is not correct, the backup battery has been discharged. Replace the backup battery. If the backup battery discharges quickly after replacement, replace the system board. Power Management Features Three power management modes are provided by the computer to reduce power consumption and prolong battery power. Standby Mode: When in standby mode the following occurs: The LCD backlight turns off. The hard disk motor stops. Events that cause the computer to enter standby mode: Standby requested by the Fn key. (Fn+F3) No activity under auto-standby enabled by the ThinkPad Features program. Events that cause the computer to exit or resume standby mode: (Resume) Any key operation. Suspend Mode: When in suspend mode, the following, in addition to the two actions of standby mode, occur: The LCD is powered off. The hard disk is powered off. The CPU is stopped. Notes 1. In the ThinkPad Features Program, the computer can be set to “Will not suspend even if LCD is closed.” 2. When the computer is powered with ac power and is used with one of the communication PC cards, the computer enters standby mode; the PC card and application program remain active. 3. The computer cannot enter suspend mode while a communication link is running. 38 IBM Mobile Systems HMM Events that cause the computer to enter suspend mode: Suspend mode is requested by the Fn key (Fn+F4). The LCD is closed. The specified time has elapsed from the last operation with the keyboard, mouse, hard disk drive, parallel connector, or diskette drive; or the AC Adapter is plugged in. The time is specified by Suspend Timer in the ThinkPad Features program. The battery condition is low. The battery power indicator blinks amber. Either the PS2 OFF or PS2 SUSpend command is set in the ThinkPad Features program. Events that cause the computer to exit or resume suspend mode: (Resume) The LCD is opened. (Resume) The real time clock alarm is signaled. (Resume) The ring indicator (RI) is signaled by a serial or PCMCIA device. (Resume) The Fn key is pressed. (Resume) An external keyboard key is pressed while operating with ac power. (Exit) Timer (timeout) conditions are satisfied for entering hibernation mode. Hibernation Mode: When in hibernation mode, the following occurs: The system status, RAM, VRAM, and setup data are stored on the hard disk. The system is powered off. Note The computer cannot enter hibernation mode when the computer is powered with ac power and a communication PC card is used. Events that cause the computer to enter hibernation mode: The keyboard is opened. Hibernation mode is requested by the Fn key (Fn+F12). Timer/timeout conditions are satisfied in suspend mode. A critical low battery condition occurs. The PS2 HIBernation command is set in the ThinkPad Features program. Event that causes the computer to exit hibernation mode: The power-on switch is operated. When power is turned on, the hibernation history in the boot record on the hard disk is recognized and system status is restored from the hard disk to resume operation. ThinkPad 365X, 365XD (2625) 39 Symptom-to-FRU Index The Symptom-to-FRU Index lists the symptoms and errors and the possible causes. The most likely cause is listed first. Note Perform the FRU replacement or actions in the sequence shown in the “FRU/Action” columns. If a FRU did not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also be used to help you decide which FRUs to have available when servicing a computer. Numeric error codes show the errors detected in POST or system operation. In the following error codes, X can be any number. If no codes are available, use narrative symptoms. If the symptom is not listed, go to “Undetermined Problems” on page 50. Note For any IBM device not supported by the diagnostic codes in this ThinkPad computer, see the manual for that device. Numeric Error Codes Symptom / Error FRU / Action in Sequence 10X 101 102 103 104 105 107 108 109 1. System Board Interrupt failure. Timer failure. Timer interrupt failure. Protected mode failure. Last 8042 command not accepted. NMI test failure. Timer bus test failure. Low meg-chip select test. 110 (Planar parity.) 40 IBM Mobile Systems HMM 1. Go to “Memory Checkout” on page 31. 2. DIMM 3. The computer is attached to a Port Replicator. 4. System Board Symptom / Error FRU / Action in Sequence 111 (I/O parity.) 1. Go to “Memory Checkout” on page 31. 2. Port Replicator 3. System Board 158 (HDP was not set even though the supervisor password is set.) 1. Set an HDP for the hard disk drive. 159 (HDP is not set the same as the supervisor password.) 1. Set a correct HDP for the hard disk drive. 161 (Dead battery.) 1. Go to “Checking the Backup Battery” on page 37. 2. Backup Battery 3. System Board 163 (Time and Date were not set.) 1. Set Time and Date. 2. Backup Battery 3. System Board 173 (Configuration data was lost.) 1. Select OK in the error screen; then set the time and date. 2. Backup Battery 3. System Board 174 (Configuration error: Perform “Checking the Installed Devices List” on page 57 before changing any FRUs.) 1. Check Device Configuration. 2. System Board 3. Diskette Drive Assembly 4. Hard Disk Drive Assembly 175, 177, 178 1. System Board 175 177 178 EEPROM CRC #1 error. Supervisor password check sum error. EEPROM is not functional. 183 (Incorrect password entered at the supervisor password prompt.) 1. Have the user examine the password. 184 (POP check sum error.) 1. Reset the POP (power-on password) in Easy-Setup. 185 (The startup sequence is not valid. Suspect that power was off when the startup sequence was being updated.) 1. Reset the startup sequence in Easy-Setup. 186 1. System Board ThinkPad 365X, 365XD (2625) 41 Symptom / Error FRU / Action in Sequence 188 (EEPROM CRC #2 error.) 1. Set the system identification using the ThinkPad 750Ce hardware maintenance diskette. 190 (Depleted battery pack was installed when the power was on.) 1. Go to “Checking the Battery Pack” on page 36. 191XX (PM initialization error.) 1. System Board 2. CPU card 195 (The configuration read from the hibernation area does not match the actual configuration.) 1. Check if the configuration was changed. For example, check if the hard disk drive is from another computer. Also, when a DIMM card has been installed, unsecured DIMM latches can result in this error. Make sure the DIMM is securely seated and fully latched into place. 196 (Read error occurred in the hibernation area of the HDD.) 1. Run the hard disk drive test. 2. Hard Disk Drive 199XX (Resume error.) 1. System Board 1XX 1. System Board 2XX 201 202 203 205 221 Memory data error. Memory line error 00–15. Memory line error 16–23. Memory test failure on on-board memory. ROM to RAM remap error. 301, 303, 304, 305, 3XX (301: Keyboard error.) 42 IBM Mobile Systems HMM 1. Go to “Memory Checkout” on page 31. 2. DIMM 3. System Board 1. Go to “Keyboard/Auxiliary Input Device Checkout” on page 32. 2. Keyboard 3. External Numeric Keypad 4. External Keyboard 5. Keyboard/Mouse Cable 6. Keyboard Card 7. System Board Symptom / Error FRU / Action in Sequence 601, 6XX (601: Diskette drive or controller error.) 1. Go to “Diskette Drive Test” on page 33. 2. Diskette Drive Assembly 3. Diskette 4. System Board 602 (Diskette read error.) 1. Go to “Diskette Drive Test” on page 33. 2. Diskette 3. Diskette Drive Assembly 604 (Unacceptable ID was read from the diskette drive.) 1. Go to “Diskette Drive Test” on page 33. 2. Diskette Drive Assembly 3. System Board 11XX 1101: Serial_A test failure. 1. Serial Device 2. Communication Cable 3. System Board 12XX 1201: Serial_B test failure. 1. System Board 17XX 1. Hard Disk Drive 2. System Board 1701 Hard disk controller failure. 1780, 1790 Hard disk 0 error. 1781, 1791 Hard disk 1 error. 24XX (2401: System board video error.) 1. System Board 808X 1. Reseat the PCMCIA Connector. 2. PCMCIA Slot Assembly 3. PCMCIA Device 4. System Board 8081 8082 PCMCIA presence test failure. (PCMCIA revision number also checked.) PCMCIA register test failure. 860X (Pointing device error when TrackPoint III is disabled.) 8601 8602 8603 1. External Mouse 2. External Keyboard 3. System Board System bus error–8042 mouse interface. External mouse error. System bus error or mouse error. ThinkPad 365X, 365XD (2625) 43 Symptom / Error FRU / Action in Sequence 861X (Pointing device error when TrackPoint III is enabled.) 8611 8612 8613 1. Reseat the keyboard connector. 2. Reseat the keyboard TrackPoint III cable on the keyboard card. See “1070 Keyboard Unit” on page 73. 3. Keyboard 4. External Mouse 5. System Board System bus error–I/F between 8042 and IPDC. TrackPoint error. System board or TrackPoint error. I9990301 I9990302 I9990305 I9990301 I9990302 I9990305 1. Reseat the boot device. 2. Check the startup sequence for the correct boot device. 3. Check that the operating system has no failure and is installed correctly. Hard disk error. Invalid hard disk boot record. No bootable device. I9990303 (Bank 2 flash ROM check sum error.) 1. System Board Other codes not listed above 1. Go to “Undetermined Problems” on page 50. Beep Symptoms Symptom / Error FRU / Action in Sequence Continuous beeps. System Board One beep and a blank, unreadable, or flashing LCD. 1. Reseat the LCD connector. 2. LCD Assembly 3. System Board One beep, and the message “Unable to access boot source.” 1. Boot device 2. System Board One long beep, two short beeps, and a blank or unreadable LCD. 1. System Board 2. LCD Assembly One long beep followed by four short beeps each time the power switch is operated. (System cannot power on because of low battery voltage.) Connect the AC Adapter or install a fully charged battery. One beep every second. (System shuts down because of low battery voltage.) Connect the AC Adapter or install a fully charged battery (allows system to complete shutdown before changing the battery). 44 IBM Mobile Systems HMM Symptom / Error FRU / Action in Sequence Two short beeps with error codes. POST error. See “Numeric Error Codes” on page 40. Two short beeps with blank screen. System Board No-Beep Symptoms Symptom / Error FRU / Action in Sequence No beep, power-on indicator not on, and a blank LCD during POST. 1. Go to “Power Systems Checkout” on page 34. 2. System Board 3. Power sources No beep, power-on indicator on, and a blank LCD during POST. 1. System Board 2. CPU Card No beep, power-on indicator on, and a blinking cursor only during POST. 1. System Board 2. CPU Card No beep during POST but system runs correctly. 1. Turn the volume up and check the speaker. 2. Speaker / Volume Switch Assembly ThinkPad 365X, 365XD (2625) 45 LCD–Related Symptoms Important The TFT LCD on some models of this computer contains over 1,440,000 thin-film transistors (TFTs). A small number of missing, discolored, or lighted dots (on all the time) is characteristic of TFT LCD technology, but excessive pixel problems can cause viewing concerns. The LCD should be replaced if the number of dots satisfies the following condition: The number of missing, discolored, or lighted dots in any background is 21 or more. Symptom / Error No beep, power-on indicator on, and a blank LCD during POST. 1. System Board 2. CPU Card LCD backlight not working, or LCD too dark, or LCD brightness cannot be adjusted, or LCD contrast cannot be adjusted. 1. Reseat the LCD connectors. 2. LCD Assembly LCD screen unreadable, or Characters missing pels, or Screen abnormal, or Wrong color displayed. 1. See important note for “LCD–Related Symptoms.” 2. Reseat all LCD connectors. 3. LCD Assembly 4. System Board LCD has extra horizontal or vertical lines displayed. 46 FRU / Action in Sequence LCD Assembly IBM Mobile Systems HMM Keyboard/TrackPoint III–Related Symptoms Symptom / Error FRU / Action in Sequence Keyboard (one or more keys) does not work. 1. Reseat the keyboard connector. 2. Reseat the three keyboard cables on the keyboard card. 3. Keyboard 4. Keyboard Card 5. System Board TrackPoint III does not work. 1. Reseat the keyboard connector. 2. Go to “TrackPoint III Checkout” on page 33. 3. Keyboard 4. System Board Pointer moves automatically or does not work correctly. 1. See “TrackPoint III Checkout” on page 33. Indicator–Related Symptoms Symptom / Error Indicator incorrectly remains off or on, but system runs correctly. FRU / Action in Sequence 1. Reseat the LED Indicator Card cable. 2. LED Indicator Card 3. System Board Power–Related Symptoms Symptom / Error Power shuts down during operation. The system will not power off. FRU / Action in Sequence 1. Go to “Power Systems Checkout” on page 34. 2. Battery Pack 3. Remove the battery pack and let it cool for two hours. 4. Power sources System Board ThinkPad 365X, 365XD (2625) 47 Function–Related Symptoms Symptom / Error FRU / Action in Sequence The system will not enter hibernation mode by opening the keyboard. 1. Go to “Hibernation Mode” on page 39 and check whether the computer can enter hibernation mode. 2. Enable hibernation mode using the ThinkPad Features program. 3. Boot an operating system and press Fn+F12. If the computer enters hibernation mode, suspect that the application program is not working properly. 4. CPU Card 5. Initialize the system in Easy-Setup. 6. System Board The system will not suspend or resume by opening or closing the LCD. 1. Go to “Suspend Mode” on page 38, and check that the computer can enter suspend mode. 2. Boot an operating system and press Fn+F4. If the computer enters suspend mode, suspect that the application program is not working properly. 3. Initialize the system in Easy-Setup. 4. Keyboard Card 5. System Board Battery Fuel-Gauge does not go higher than 90%. Go to “Checking the Battery Pack” on page 36 and see the note. Memory count (size) appears different from actual size. Go to “Memory Checkout” on page 31. System configuration does not match the installed devices. Go to “Checking the Installed Devices List” on page 57. System hangs intermittently. Go to “Intermittent Problems” on page 49. 48 IBM Mobile Systems HMM Peripheral Device–Related Symptoms Symptom / Error FRU / Action in Sequence External display does not work correctly. 1. See “External Display Self-Test” in “Common Devices Checkout” section. Printer problems. 1. 2. 3. 4. Serial or parallel port device problems. 1. Device 2. Device Cable 3. System Board Run Printer Self-test. Parallel Port Device Cable System Board Infrared–Related Symptoms Symptom / Error FRU / Action in Sequence Unable to communicate using the Infrared (IR) Port. 1. Make sure the setup for the IR is correct. 2. Make sure there are no fluorescent lights near the computer. The computer may receive optical interference from the fluorescent light. 3. Reseat the IR unit. 4. Run the advanced diagnostic test. If an error occurs and a FRU code is displayed, replace the parts shown by the FRU code. Other Symptoms Symptom / Error FRU / Action in Sequence Errors occur only when Port Replicator is used. See “Port Replicator Checkout” in the “Common Devices Checkout” section. PCMCIA slot pin is damaged. PCMCIA Slots Assembly Note If you cannot find a symptom or error in this list and the problem remains, see “Undetermined Problems” on page 50. Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should only be considered when a recurring problem exists. When analyzing the intermittent problem, do the following: ThinkPad 365X, 365XD (2625) 49 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRUs. 3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist. Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed, installed devices are incorrect, a short circuit is suspected, or the system is inoperative. Follow the procedures below to isolate the failing FRU (do not isolate non-defective FRUs). Verify that all attached devices are supported by the computer. Verify that the power supply being used at the time of the failure is operating correctly. (See “Power Systems Checkout” on page 34.) 1. Power off the computer. 2. Check the cables, wires, and connectors for short circuits and open circuits. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices. a. Non-IBM devices b. Devices attached to the expansion bus connector c. Printer, mouse, and other external devices d. Battery pack e. Hard disk drive f. Internal diskette drive or CD-ROM drive g. DIMM h. PC Cards 4. Power on the computer. 5. Determine if the problem has changed. 6. If the problem does not occur again, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem still remains, remove the backup battery and wait for 3 minutes; then replace the backup battery and set current date and time. 8. Determine if the problem has changed. 9. If the problem remains, replace the following FRUs one at a time. Do not replace a non-defective FRU. Keyboard card LCD assembly System board CPU card 50 IBM Mobile Systems HMM Related Service Procedures This section provides information about the following: “Status Indicators” “How to Run the Diagnostics” on page 54 “Diagnostic Error Codes” on page 55 “Error Log” on page 55 “Checking the Installed Devices List” on page 57 “Password Combinations (POP, HDP, PAP)” on page 58 “How to Run a Low-Level Format” on page 58 “PC Test Card LED” on page 58 “Fn Key Combinations” on page 59 “Keyboard/Auxiliary Input Device Checkout” on page 32 Status Indicators The system status LED indicators show the current computer status in green and amber using symbols. The following shows the location of each symbol and the meaning of each indicator. 1 2 3 4 5 6 7 8 9 10 Symbol Color Meaning 1 Battery Power Status Green Indicates that sufficient power remains for operation. The battery power status cannot be determined when the battery is not installed in the computer. Blinking Amber Indicates that the battery pack needs charging. When the indicator starts blinking amber, the computer beeps three times. ThinkPad 365X, 365XD (2625) 51 Symbol Color Meaning 2 Battery Charging Green Indicates that the battery pack is charging. When the indicator turns off, the battery pack is fully charged. Off Indicates that the battery pack is charged (if the AC Adapter is attached). 3 Diskette Drive In Use Amber Turns on when data is written to or read from the internal diskette drive. 4 Hard Disk In-Use Amber Turns on when data is read from or written to the hard disk or internal CD-ROM. Do not enter suspend mode or turn off the computer when this indicator is on. 5 Numeric Lock Green When on, indicates the numeric keypad on the keyboard is enabled. You enable and disable the keypad by pressing and holding the Shift key. Then press the NumLk key. 6 Caps Lock Green When on, indicates the Caps Lock mode is enabled. All alphabetic characters (A–Z) are entered in capital letters without pressing the Shift key. You enable and disable Caps Lock mode by pressing the Caps Lock key. 7 Scroll Lock Green Alternately turns on and off each time the Scroll Lock key is pressed. While this indicator is on, the Arrow keys are used as screen-scroll function keys. In this state, the cursor cannot be moved with the Arrow keys. Not all application programs support this function. 52 IBM Mobile Systems HMM Symbol Color Meaning 8 Suspend Mode Green When on, indicates the computer is in suspend mode. Blinking Green Indicates that the computer is entering suspend mode or hibernation mode, or the computer is resuming normal operation. 9 Power On Green Shows that the computer is operational. This indicator turns on when the computer is turned on and the computer is not in suspend mode. CD-ROM Drive / Diskette Drive In-Use LED Amber 365XD: turns on when data is read from a CD in the CD-ROM drive. Do not enter suspend mode or eject the CD when this indicator is on. Amber 365X: turns on when data is read from or written to a diskette in the internal diskette drive. Do not enter suspend mode or eject the diskette when this indicator is on. 1 ThinkPad 365X, 365XD (2625) 53 How to Run the Diagnostics Use either the TrackPoint III or the cursor move keys to interact with the tests. The Enter key works the same as selecting the OK icon to reply OK. Note Make sure you have the following tools available before starting the tests: Wrap Plug (P/N 72X8546) for the serial and parallel connector tests. Wrap Plug (P/N 35G4680) for the PCMCIA tests. Scratch diskette for the FDD1 or FDD2 tests. Any data CD for the CD-ROM drive test. 1. Press and hold the F1 key; then power on the computer. Hold the F1 key down until the Easy-Setup screen appears. 2. Select Test and press Enter. 3. Select a device and press Enter to run the test. 4. The test progress screen appears. 5. OK appears when the test ends without any errors. 6. Start the Advanced Diagnostic test by pressing Ctrl+A on the basic diagnostic menu screen. 7. Select Tool to install the tools. 8. Select a device, press the Spacebar and install the tool. Multiple devices can be selected by repeating this step. 9. 10. 11. 12. A mark appears beside the selected devices. Select OK and press Enter if the selection is OK. Select a device and press Enter to start the tests. Select Test All to test all devices. Select Loop Test to run the tests in a repeated loop. A loop option menu appears in which a device loop or all-device loop can be selected. Select a device and press the Spacebar to select a device. Repeat this step to select multiple devices. Press Enter to start the diagnostic loop. If no device is selected, all device tests are looped. 13. To exit the loop, keep pressing Ctrl+Pause until the test exits. A beep sounds to notify that the exit interrupt is sensed by the test program. 54 IBM Mobile Systems HMM Error Log Diagnostic errors are printed on the printer that is attached to the parallel port when the error is detected. The error is also logged in the system memory. Do the following to display the errors: 1. 2. 3. 4. 5. End the test, if it is running. Press Ctrl+A to select the advanced diagnostic mode. Press Ctrl+E. The error log appears. To exit the screen, select the cancel icon or press Esc. The error log is not saved when the system is powered-off. Diagnostic Error Codes If an error is detected, the following appears: Large X on the left side of the device icon. Device ID (three digit) Error code (two digit) FRU code (four digit) Start Restart 1 X SystemBoard Memory Display HDD FDD-1 PCMCIA Parallel 2 CDROM Serial Infrared Audio FDD-2 Exit The device ID and error code are used to indicate the detail portion of the FRU which caused the error. If replacing a FRU does not correct the problem, see the device ID or error code from the previous failure. If they have changed, the cause might be because the new FRU is defective or that the FRU was incorrectly installed. ThinkPad 365X, 365XD (2625) 55 Device ID: If an error is detected by the diagnostic tests, a three-digit device ID is displayed. The device ID indicates the suspected device. Icon SystemBoard Device ID Suspected Device 001 System Board 003 Keyboard 007 Math Coprocessor 086 Pointing Device 002 Memory 050 Display 017 Hard Disk Drive 006 Diskette Drive 066 External Diskette Drive 080 PCMCIA 009 Parallel 011 Serial 215 CD-ROM 103 Infrared port 150 Audio (ESS AudioDrive Sound Chip) Memory Display HDD 1 FDD-1 2 FDD-2 Parallel Serial CDROM Infrared Audio 56 IBM Mobile Systems HMM FRU Codes: If an error is detected by the diagnostic tests, a four-digit FRU code is displayed. The FRU code indicates two suspected FRUs. Replace the FRU that is indicated by the two leftmost digits first, then replace the FRU indicated by the two rightmost digits. No FRU is assigned to code 00. If only one FRU is suspected, the other FRU code is filled with zeros. See the referenced page before replacing the FRU. FRU Code FRU/Action 10 System Board 11 CPU Card 20 Memory (See “Memory Checkout” on page 31.) 30 Reserved 32 External Keyboard 33 External Mouse 40 LCD Assembly 45 External CRT 50 1. Reseat the Diskette Drive (FDD-1) 2. Diskette Drive (FDD-1) 51 1. Reseat the Diskette Drive (FDD-2) 2. Diskette Drive (FDD-2) 60 1. Reseat the Hard Disk Drive (HDD) 2. Hard Disk Drive (HDD) 72 PCMCIA Slot Assembly 90 CD-ROM Drive If the problem remains after replacement of the FRUs, go to “Undetermined Problems” on page 50. Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen, the device is defective. Reseat the device connectors. If the symptom remains, replace the device or the system board. If needed, adjust the contrast control to clearly distinguish the shade of the icon. If a device that is not installed appears in a dark shade (for example, FDD-2 appears in a dark shade when no second FDD is installed), do the following: 1. Replace the first device in the configuration, such as the FDD-1. 2. If the problem remains, replace the system board. The PCMCIA, Parallel, and Serial icons are always displayed in a dark shade because the icons represent subsystems of the system board and not the actual attachment of the devices. ThinkPad 365X, 365XD (2625) 57 The FDD-1 icon represents the first drive in the system configuration. Similarly, the FDD-2 icon represents the second drive, attached to the external diskette drive connector or through a Port Replicator. Password Combinations (POP, HDP, PAP) When the power-on password (POP), hard disk password (HDP), and supervisor password (PAP) are used, the following situations may occur: When the POP is the same as the HDP The POP prompt appears, but the HDP prompt does not appear. When the POP is not the same as the HDP The POP and HDP prompts both appear. When the PAP and HDP are enabled When a PAP is used, the HDP is enabled automatically, but no HDP prompt appears. The HDP is set to the same password as the PAP. How to Run a Low-Level Format Do the following to format the hard disk. Warning: Make sure the drive address to be formatted is correct. This procedure will erase all information on the disk. 1. Power off the computer. 2. Insert the ThinkPad 750Ce hardware maintenance diskette into diskette drive A and power on the computer. Note You can use this maintenance diskette for the ThinkPad 365X and 365XD computers. 3. Select Format the hard disk from the main menu. 4. Select the drive from the menu. 5. Follow the instructions on the screen. PC Test Card LED The green LED on the PC test card turns on when the PCMCIA test is running. If the LED does not turn on, check that the card is installed correctly by reseating the card. If it still does not turn on after it is reseated, try using another slot for the test. If the LED still does not turn on and the test fails, replace the FRU shown by the diagnostic error code. 58 IBM Mobile Systems HMM Fn Key Combinations The following table shows the Fn key and function key combinations and their corresponding functions. The Fn key works independently from the operating system. The operating system obtains the status through the system management interface to control the system. Fn + Description F1 Reserved F2 Fuel-Gauge display ON/OFF F3 Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 LCD/CRT display switching F8 Reserved F9 Reserved F10 Reserved F11 Power management mode switching (Toggles between High Power, Auto, and Customize settings.) F12 Hibernation invocation Page Up Reserved Page Down Reserved ThinkPad 365X, 365XD (2625) 59 Product Overview (365X, 365XD) The following table shows an overview of the system features. Feature Description Processor Intel** Pentium** 100 MHz, 120 MHz, or 133 MHz. Bus Architecture PCI Memory (Standard) 8MB Memory (Option) 8 MB, 16 MB, or 32 MB DIMM card, maximum 40 MB (70ns, 144-pin EDO) CMOS RAM 114 bytes SVGA Video 10.4-inch, 65,536 colors 800×600 pixel TFT color LCD 11.3-inch, 65,536 colors 800×600 pixel TFT color LCD 10.4-inch, 256 colors, 800×600 pixel DSTN color LCD 11.3-inch, 256 colors, 800×600 pixel DSTN color LCD Diskette Drive (For 365X: built-in; for 365XD: external) 1.44MB (2-mode), 3.5-inch 1.44MB (3-mode), 3.5-inch, for Japan Hard Disk Drive 810MB, 2.5-inch, IDE interface 1.08GB, 2.5-inch, IDE interface 1.4GB, 2.5-inch, IDE interface 2.1GB, 2.5-inch, IDE interface I/O Port Headphone Microphone Stereo Line-In Port Replicator Audio ESS AudioDrive Sound Chip Internal speaker Mechanical volume CD-ROM (For 365XD: built-in) 5-inch, X4, X6, or X8 speed, IDE interface Infrared Transfer Rear IR port IrDA** 1.0 compliant 115K bps PCMCIA** Cards One Type III or two Type II 60 IBM Mobile Systems HMM FRU Removals and Replacements This section contains information about removals and replacements. Do not damage any part. Only certified and trained personnel should service the computer. The arrows in the “Removals and Replacements” section show the direction of movement to remove a FRU, or to turn a screw to release the FRU. The arrows are marked in numeric order, in square callouts, to show the correct sequence of removal. When other FRUs must be removed before removing the failing FRU, they are listed at the top of the page. To replace a FRU, reverse the removal procedure and follow any notes that pertain to replacement. See “Locations” for internal cable connections and arrangement information. When replacing a FRU, use the correct screw size as shown in the procedures. Safety Notice 1: Translation on page 8 Before the computer is powered-on after FRU replacement, make sure all screws, springs, or other small parts, are in place and are not left loose inside the computer. Verify this by shaking the computer and listening for rattling sounds. Metallic parts or metal flakes can cause electrical short circuits. Safety Notice 3: Translation on page 10 The battery pack contains small amounts of nickel. Do not disassemble it, throw it into fire or water, or short-circuit it. Dispose of the battery pack as required by local ordinances or regulations. Safety Notice 8: Translation on page 14 Before removing any FRU, power-off the computer, unplug all power cords from electrical outlets, remove the battery pack, and then disconnect any interconnecting cables. ThinkPad 365X, 365XD (2625) 61 1010 Rear Connector Door Remove the center latch, then remove the rear connector door by flexing it. 62 IBM Mobile Systems HMM 1020 Battery Pack Note Be careful that the computer does not fall backward when the battery pack is removed. 1 ThinkPad 365X, 365XD (2625) 63 1025 Insulator Sheet To access items under the keyboard other than the battery pack, first raise the black insulator sheet as shown in the figures. To access the hard disk drive and DIMM slots, remove the three screws and raise the middle section of the insulator sheet, as shown in the figures. The location of the screws is different according to the model. 1 2 OR 64 IBM Mobile Systems HMM Step Screw Location (Quantity) Length 1 Insulator Sheet (2) M3 x 3 mm 2 HDD Bracket (1) M2 x 5 mm Note: Make sure you use the correct screws when replacing. ThinkPad 365X, 365XD (2625) 65 1030 DIMM Card (If Installed) Battery Pack (1020) Lift Insulator Sheet (1025) 3 2 Notch 1 1 66 IBM Mobile Systems HMM 1040 Diskette Drive / CD-ROM Drive Battery Pack (1020) Lift Insulator Sheet (1025) Diskette Drive (Model 365X): Note Release the latch at the left side of the diskette drive, as shown in the figure at 3 , and remove the diskette drive. Step 1 Screw Location (Quantity) Length Diskette Drive (2) M2 x 5 mm Note: Make sure you use the correct screws when replacing. ThinkPad 365X, 365XD (2625) 67 CD-ROM Drive (Model 365XD) Warning Remove the CD-ROM drive exactly as shown in the figure. Do not apply any extra force to the CD-ROM drive when removing it. 1 2 3 Step 1 Screw Location (Quantity) Length CD-ROM Drive (2) M2 x 8 mm Note: Make sure you use the correct screws when replacing. 68 IBM Mobile Systems HMM 1045 Base Cover Assembly / Keyboard Latch Battery Pack (1020) Diskette Drive / CD-ROM Drive (1040) Note Push the keyboard latch from the outside of the base cover ( 1 ), then pull out the latch ( 2 ). Some pressure might be needed to push the latch. 2 1 When replacing: Assemble the parts as shown below; then replace the latch. ThinkPad 365X, 365XD (2625) 69 1050 Hard Disk Drive Battery Pack (1020) Lift Insulator Sheet (1025) Warning Do not drop or apply any shock to the hard disk drive. The hard disk drive is sensitive to physical shock. Incorrect handling can cause damage and permanent loss of data on the hard disk. Before removing the hard disk drive, have the user make a backup copy of all the information on the hard disk. Never remove the hard disk drive while the system is operating or is in suspend mode. Notes 1. Before removing the hard disk drive, eject the CD-ROM tray by by inserting a pin into the mechanical eject hole on the front of the CD-ROM drive. Pull the tray out fully. Otherwise, the CD-ROM drive may be damaged when you remove the hard disk drive. 2. Remove the hard disk drive exactly as shown in the figure. Do not apply any extra force to the hard disk drive when removing it. 3. This procedure is the same for Model 365X and Model 365XD. 1 2 Eject hole 70 IBM Mobile Systems HMM 1060 Top Cover Battery Pack (1020) 1 2 1 2 Step 2 Screw Location (Quantity) Length Top Cover (2) M2 x 5 mm Note: Make sure you use the correct screws when replacing. ThinkPad 365X, 365XD (2625) 71 Note When replacing the top cover, be careful not to damage the resume switch. Ensure that the resume switch extends through the hole, as shown in the figure. When replacing Resume switch 3 72 IBM Mobile Systems HMM 1070 Keyboard Unit Battery Pack (1020) Top Cover (1060) When replacing the keyboard unit, connect the keyboard connector as shown in the figure; then replace the keyboard. 3 1 Cable of the TrackPoint 2 1 2 1 2 ThinkPad 365X, 365XD (2625) 73 1080 LCD Assembly Battery Pack (1020) Insulator Sheet (1025) Diskette Drive / CD-ROM Drive (1040) Hard Disk Drive (1050) Top Cover (1060) Keyboard Unit (1070) 1 2 3 4 6 5 Step Screw Location (Quantity) Length 1 Base Cover (4) M3 x 5 mm 2 LCD Assembly (4) M2 x 5 mm 3 LCD Cable (1) M3 x 4 mm Note: Make sure you use the correct screws when replacing. 74 IBM Mobile Systems HMM 1085 LCD Panel Battery Pack (1020) Insulator Sheet (1025) Diskette Drive / CD-ROM Drive (1040) Hard Disk Drive (1050) Top Cover (1060) Keyboard Unit (1070) LCD Assembly (1080) DSTN LCD Panel 1 2 4 3 2 * * Latches A Latches B Latches B Latches A *Latches only for 11.3-inch LCDs (total 5 latches). Step 2 Screw Location (Quantity) Length LCD Front Cover (2) M3 x 6 mm Note: Make sure you use the correct screws when replacing. ThinkPad 365X, 365XD (2625) 75 5 7 5 8 ** 6 **Part only for 10.4-inch LCDs. Step 5 Screw Location (Quantity) Length LCD Panel (4) M3 x 6 mm Note: Make sure you use the correct screws when replacing. 76 IBM Mobile Systems HMM 9 10 12 11 13 14 15 Step Screw Location (Quantity) Length 9 LCD Cable (1) M3 x 6 mm 11 Inverter Card (1) ST2.9 x 4.5 mm (10.4-inch LCD) M3 x 6 mm (11.3-inch LCD) 13 Right Hinge (1) M3 x 6 mm 14 Hinge (2) M2 x 4 mm Note: Make sure you use the correct screws when replacing. 15 ThinkPad 365X, 365XD (2625) 77 TFT 10.4-inch LCD Panel (A) TFT 10.4 (A) P/N 46H8093 69H7947 82H8039 Note: You can replace the entire 10.4-inch TFT LCD unit (A) with the entire LCD unit (B), or vice versa. But you cannot replace parts of (A) with parts of (B), or vice versa. 1 2 4 3 2 Latches A Latches B Latches A Step 2 Latches B Screw Location (Quantity) Length LCD Front Cover (2) M3 x 6 mm Note: Make sure you use the correct screws when replacing. 78 IBM Mobile Systems HMM 6 8 5 5 6 7 Step 6 Screw Location (Quantity) Length LCD Panel (4) M3 x 6 mm Note: Make sure you use the correct screws when replacing. 9 10 12 11 13 14 15 ThinkPad 365X, 365XD (2625) 79 Step Screw Location (Quantity) Length 9 LCD Cable (1) M3 x 6 mm 11 Inverter Card (1) ST2.9 x 4.5 mm 13 Right Hinge (1) M3 x 6 mm 14 Hinge (2) M2 x 4 mm Note: Make sure you use the correct screws when replacing. When replacing: When replacing the LCD cable, replace the copper tape and gasket top as shown below. Gasket Top 15 80 IBM Mobile Systems HMM TFT 10.4-inch LCD Panel (B) TFT 10.4 (B) P/N 83H5349 83H5350 Note: You can replace the entire 10.4-inch TFT LCD unit (A) with the entire LCD unit (B), or vice versa. But you cannot replace parts of (A) with parts of (B), or vice versa. 1 2 4 3 2 Latches A Latches B Latches B Latches A Step 2 Screw Location (Quantity) Length LCD Front Cover (2) M3 x 6 mm Note: Make sure you use the correct screws when replacing. ThinkPad 365X, 365XD (2625) 81 5 7 5 6 Step 5 Screw Location (Quantity) Length LCD Panel (4) M3 x 6 mm Note: Make sure you use the correct screws when replacing. 82 IBM Mobile Systems HMM 9 11 8 10 12 13 14 Step Screw Location (Quantity) Length 8 LCD Cable (1) M3 x 6 mm 1 Inverter Card (1) ST2.9 x 4.5 mm 12 Right Hinge (1) M3 x 6 mm 13 Hinge (2) M2 x 4 mm Note: Make sure you use the correct screws when replacing. 15 ThinkPad 365X, 365XD (2625) 83 TFT 11.3-inch LCD Panel 1 2 4 3 2 Latches A Latches B Latches A Step 2 Latches B Screw Location (Quantity) Length LCD Front Cover (2) M3 x 6 mm Note: Make sure you use the correct screws when replacing. 84 IBM Mobile Systems HMM 5 8 5 7 6 Step 5 Screw Location (Quantity) Length LCD Panel (4) M3 x 6 mm Note: Make sure you use the correct screws when replacing. When replacing: When replacing the LCD panel, glue the rear foam on the rear of the LCD as shown below. ThinkPad 365X, 365XD (2625) 85 9 10 12 11 13 14 15 Step Screw Location (Quantity) Length 9 LCD Cable (1) M3 x 6 mm 11 Inverter Card (1) M3 x 6 mm 13 Right Hinge (1) M3 x 6 mm 14 Hinge (2) M2 x 4 mm Note: Make sure you use the correct screws when replacing. 15 86 IBM Mobile Systems HMM 1090 Indicator Card Battery Pack (1020) Insulator Sheet (1025) Diskette Drive / CD-ROM Drive (1040) Hard Disk Drive (1050) Top Cover (1060) Keyboard Unit (1070) LCD Assembly (1080) LCD Panel (1085) 1 3 1 2 Step 2 Screw Location (Quantity) Length Indicator Card (2) M2 x 4 mm Note: Make sure you use the correct screws when replacing. ThinkPad 365X, 365XD (2625) 87 1100 Volume Switch / Speaker Assembly Battery Pack (1020) Insulator Sheet (1025) Diskette Drive / CD-ROM Drive (1040) Hard Disk Drive (1050) Top Cover (1060) Keyboard Unit (1070) LCD Assembly (1080) LCD Panel (1085) Indicator Card (1090) 2 4 1 3 5 Step Screw Location (Quantity) Length 2 Speaker Assembly (1) M2 x 4 mm 3 Speaker Assembly (2) M2 x 5 mm Note: Make sure you use the correct screws when replacing. 88 IBM Mobile Systems HMM 1110 Keyboard Card / Cable Battery Pack (1020) Insulator Sheet (1025) Diskette Drive / CD-ROM Drive (1040) Hard Disk Drive (1050) Top Cover (1060) Keyboard Unit (1070) LCD Assembly (1080) LCD Panel (1085) Indicator Card (1090) 1 3 2 Step 1 Screw Location (Quantity) Length Keyboard Card (1) M2 x 5 mm Note: Make sure you use the correct screws when replacing. ThinkPad 365X, 365XD (2625) 89 Note To remove the cable, do steps 6 and 7. When reinstalling the cable, make sure the cable end with the letter P is installed in the system board connector. The end with the letter K should be installed in the keyboard card connector. (The letters should be facing you when you install the cable from the front of the machine.) K P 7 5 6 4 90 IBM Mobile Systems HMM 1120 CPU Card and System Board Card Battery Pack (1020) Insulator Sheet (1025) Diskette Drive / CD-ROM Drive (1040) Hard Disk Drive (1050) Top Cover (1060) Keyboard Unit (1070) LCD Assembly (1080) LCD Panel (1085) Indicator Card (1090) Volume Switch / Speaker (1100) Keyboard Card (1110) To remove the system board and CPU Card: 1 2 3 Step Screw Location (Quantity) Length 1 CPU Card to System Board (1) M2 x 4 mm 2 CPU Card to System Board (2) M2 x 5 mm Note: Make sure you use the correct screws when replacing. ThinkPad 365X, 365XD (2625) 91 Note The system board fits exactly in place in the base cover. Align the system board carefully when removing or reinstalling. Do not force it. Be careful not to damage the input jacks on the left side of the computer or the PCMCIA slots on the right side of the computer. 5 4 4 7 7 6 92 IBM Mobile Systems HMM To remove the CPU card from the system board: Rear view 1 2 3 4 Connector Be Careful When connecting the CPU card and the system board again, use the procedures exactly as shown in the figures. Make sure that the two CPU card connectors are connected properly. If these connectors are not properly connected, the computer will not work. Step Screw Location (Quantity) Length 1 System Board (2) M2 x 4 mm 2 System Board (3) M2 x 4 mm 3 System Board (1) M2 x 4 mm Note: Make sure you use the correct screws when replacing. ThinkPad 365X, 365XD (2625) 93 1130 System Board / PCMCIA Slot Assembly Battery Pack (1020) Insulator Sheet (1025) Diskette Drive / CD-ROM Drive (1040) Hard Disk Drive (1050) Top Cover (1060) Keyboard Unit (1070) LCD Assembly (1080) LCD Panel (1085) Indicator Card (1090) Volume Switch / Speaker (1100) Keyboard Card (1110) CPU Card (1120) Be Careful Connect the CPU card using the procedures exactly as shown in the figures. Make sure that the two CPU card connectors are connected properly. If these connectors are not connected, you cannot power on the computer. Do not apply any extra force to the shaded area of the CPU card when connecting. Notes 1. The system unit serial number must be restored when the system board is replaced. To restore the system unit serial number, select the option “Set system identification” on the maintenance diskette. The EEPROM on the system board contains the vital product data (VPD); that is, the system unit serial number, system board system number, and other computer-unique data. 2. Do not power off the computer when restoring the VPD. The system unit serial number label is attached to the base cover. 3. Before removing and replacing the system board, make sure that the PCMCIA cards are removed and the eject levers are not sticking out. 4. Do not pull the PCMCIA slot assembly while removing the system board. 5. When handling the PCMCIA slot assembly, be careful not to disassemble any part of it. The slot assembly is not solidly fixed when it is removed from the system board or the FRU. 94 IBM Mobile Systems HMM 1 7 5 6 3 2 4 10 Connector 8 Step 9 Screw Location (Quantity) Length 2 System Board (2) M2.5 x 3 mm 3 System Board (1) M2.5 x 4 mm 4 System Board (6) Hex Stud 5 System Board (2) M2 x 4 mm 8 PCMCIA Slot (2) M2 x 4 mm and M2 nut 9 PCMCIA Slot (2) M2 x 14 mm Note: Make sure you use the correct screws when replacing. ThinkPad 365X, 365XD (2625) 95 Locations Front View LCD Contrast Control Brightness Control Indicator Panel Built-in Microphone LCD Suspend Switch PC Card Eject Buttons PCMCIA Slots Locking Device Keyhole Release Latches Personalization Name Plate TrackPoint III Click Buttons CD-ROM (365XD) / Diskette Drive (365X) Fn Key Function Keys Speaker Volume Control Speaker 1 2 3 4 5 6 7 8 9 1 11 12 13 14 15 16 17 18 18 1 17 16 2 15 3 4 6 14 13 5 9 12 10 11 7 8 96 IBM Mobile Systems HMM Inside View Keyboard Lock Battery Pack Optional Memory Expansion Module CD-ROM Drive (365XD) / Diskette Drive (365X) 5 Mechanical CD-ROM eject (365XD) 6 CD-ROM Eject Button (365XD) / FDD Bezel (365X) 7 Cosmetic Shield 1 2 3 4 ThinkPad 365X, 365XD (2625) 97 Bottom View 1 98 Legs IBM Mobile Systems HMM Rear View 1 2 3 4 5 6 7 8 9 1 11 12 13 Rear Connector Door Connector for Port Replicator IR Port External Input Device Connector External Display Connector Serial Connector Parallel Connector External Diskette Drive Connector Power Jack Line-out/Headphone Jack Line-in Jack Microphone Jack Power Switch 11 12 13 1 3 2 4 5 6 7 8 ThinkPad 365X, 365XD (2625) 9 99 Power-On Password Jumper Pads The power-on password jumper pads are found on the system board near the backup battery, as shown in the figures. 1 2 1. Push out the door at 1 . 2. See “How to Disable the Power-On Password:” on page 29 to cancel the power-on password. Apply the short across the Power-On Password Jumper Pads at 2 . Warning When using a metal tool to short the two jumper pads, make sure the metal tool does not touch any metal parts other than the two jumper pads. 100 IBM Mobile Systems HMM Notes ThinkPad 365X, 365XD (2625) 101 Parts Listing 365X, 365XD (2625) Model 365X - Diskette Drive 102 IBM Mobile Systems HMM Index 1 2 3 4 5 NS 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 NS NS NS NS System Unit (365X) LCD Panel — See page 106. Top Cover Keyboard — See page 110. Battery Pack Hard Disk Drive (720 MB) Hard Disk Drive (810 MB) Hard Disk Drive (1.08 GB) Hard Disk Drive (1.35 GB) Bracket Kit (HDD) Keyboard Card Assembly Miscellaneous Cable Kit: Keyboard Card to System Board FDD to System Board (365X) CPU Card Assembly (P100) CPU Card Assembly (P120) CPU Card Assembly (P133) System Board Card Assembly with Audio Port Replicator Cap Base Cover Assembly PCMCIA Card Slot Cover Keyboard Latch (L/R) FDD Bezel Power Switch — See Misc. Base Parts Rear I/O Connector Cover Speaker/Volume/Cable Assembly Diskette Drive (2 mode) Diskette Drive (3 mode; Japan) Cosmetic Shield TrackPoint III Cap set LED Indicator Card Real-Time Clock Backup Battery Misc. Base Parts: Cover Support Bracket, Screw Caps, Power Switch Knob, Power Switch Bracket, EMI Bracket, EMI Top Plate, System Insulator, Base Insulator, Base Right Clip Misc. Logic Parts: CPU Spacer, CPU Heat Sink I/O Connector Bracket, Port Replicator Bracket Foot (Tilt) 69H7919 41H7438 85G8371 39H2220 39H2221 73H6419 74H0238 69H7913 74H0574 69H7912 74H0237 82H8162 83H7117 69H7906 69H7903 69H7904 82H8177 83H5275 69H7905 74H0573 69H7926 74H0232 82H8172 84G6536 69H7914 46H4132 69H7916 69H7915 74H0571 ThinkPad 365X, 365XD (2625) 103 Model 365XD - CD-ROM Drive 104 IBM Mobile Systems HMM Index 1 2 3 4 5 NS 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 NS NS NS NS System Unit (365XD) LCD Panel — See page 106. Top Cover Keyboard — See page 110. Battery Pack Hard Disk Drive (720 MB) Hard Disk Drive (810 MB) Hard Disk Drive (1.08 GB) Hard Disk Drive (1.35 GB) Bracket Kit (HDD) Keyboard Card Assembly Miscellaneous Cable Kit: Keyboard Card to System Board CD-ROM to system board (365XD) CPU Card Assembly (P100) CPU Card Assembly (P120) CPU Card Assembly (P133) System Board Card Assembly with Audio Port Replicator Cap Base Cover Assembly PCMCIA Card Slot Cover Keyboard Latch (L/R) Power Switch — See Misc. Base Parts Rear I/O Connector Cover Speaker/Volume/Cable Assembly CD-ROM Drive (X4 Speed) CD-ROM Drive (X6 Speed) CD-ROM Drive (X8 Speed) Cosmetic Shield TrackPoint III Cap set LED Indicator Card Real-Time Clock Backup Battery Miscellaneous Base Parts: Cover Support Bracket, Screw Caps, Power Switch Knob, Power Switch Bracket, EMI Bracket, EMI Top Plate, System Insulator, Base Insulator, Base Right Clip Miscellaneous Logic Parts: CPU Spacer, CPU Heat Sink I/O Connector Bracket, Port Replicator Bracket Foot (Tilt) 69H7919 41H7438 85G8371 39H2220 39H2221 73H6419 74H0238 69H7913 74H0574 69H7912 74H0237 82H8162 83H7117 69H7906 69H7903 69H7904 82H8177 69H7905 74H0573 69H7925 82H8160 82H8173 82H8172 84G6536 69H7914 46H4132 69H7916 69H7915 74H0571 ThinkPad 365X, 365XD (2625) 105 Model 365X/365XD - TFT LCD Panel 7 1 TinkPad IBM 2 3 6 4 5 * * 2 * Parts only for the 11.3-inch TFT. 106 IBM Mobile Systems HMM TFT LCD FRU Parts List 10.4-inch (A) P/N 46H8093 69H7947 82H8039 10.4-inch (B) P/N 83H5349 83H5350 Notes 1. You can distinguish the 10.4-inch TFT LCD unit (A) or (B) by the label sealed on the inside of its hinge cover assembly (1 in the parts list). 2. You can replace the entire 10.4-inch TFT LCD unit (A) with the entire LCD unit (B), or vice versa. But you cannot replace parts of (A) with parts of (B), or vice versa. 3. Model-Gxx contains only 10.4-inch (B) type. 1 2 3 4 5 6 7 System Unit Hinge Cover Assembly FDD CD-ROM LCD Cover Kit LCD Cable Kit LCD Unit Hinges (Right/Left) – See LCD Misc. Parts Inverter Card Slide Knob – See LCD Misc. Parts LCD Misc. Parts: LCD Slide Knob, LCD Foam Support, Right Hinge, Left Hinge, Cable Clamp, Back Gasket, Top Gasket, Copper TFT Tape, Rubber Lid, Front Logo, Rear Logo 10.4 (A) 10.4 (B) 11.3 74H0617 74H0618 74H0582 74H0627 74H0621 74H0617 74H0618 83H5355 83H5356 83H5357 74H0617 74H0618 82H8165 82H8169 82H8166 69H7959 83H5358 82H8167 74H0619 74H0619 74H0619 ThinkPad 365X, 365XD (2625) 107 Model 365X/365XD - DSTN LCD Panel 7 1 2 6 4 5 3 * 2 * Part only for the 10.4-inch LCDs. 108 IBM Mobile Systems HMM DSTN LCD FRU Parts List 10.4-inch DSTN LCD Index 1 2 3 4 5 6 7 System Unit Hinge Cover Assembly FDD 74H0617 Hinge Cover Assembly CD-ROM 74H0618 LCD Cover Kit 74H0581 LCD Cable Kit 74H0626 LCD Unit 74H0620 Hinges (Right/Left) — See LCD Misc. Parts Inverter Card 69H7958 Slide Knob — See LCD Misc. Parts 11.3-inch DSTN LCD Index 1 2 3 4 5 6 7 System Unit Hinge Cover Assembly FDD 74H0617 Hinge Cover Assembly CD-ROM 74H0618 LCD Cover Kit 74H0583 LCD Cable Kit 74H0628 LCD Unit 74H0622 Hinges (Right/Left) — See LCD Misc. Parts Inverter Card 69H7961 Slide Knob — See LCD Misc. Parts LCD Miscellaneous Parts LCD Slide Knob, LCD Foam Support, Right Hinge, Left Hinge, Cable Clamp, Back Gasket, Top Gasket, Copper TFT Tape, Rubber Lid, Front Logo, Rear Logo 74H0619 ThinkPad 365X, 365XD (2625) 109 Keyboard Unit Arabic Belgian Canadian French Czeck Danish Dutch French German Greek Hungary Hebrew Italian Japanese Latin Spanish Norwegian Poland Portuguese Russian Spanish Slovenia /Croatia / Bosnia Swedish / Finnish Swiss Turkish U.K. English U.S. English 110 IBM Mobile Systems HMM 42H3936 42H3937 42H3938 73H7241 42H3939 42H3940 42H3942 42H3943 42H3944 73H7242 42H3945 42H3946 42H3947 42H3948 42H3949 73H7243 42H3950 42H3956 42H3951 73H7244 42H3941 75H7562 42H3954 42H3955 41H9789 Common/Option Parts List Miscellaneous Parts Screw Kit Includes (Type) (Quantity): M2 x 4 (Bind Head) (15) M2 x 5 (Pan Head) (11) M2 x 4 with washer (Pan Head) (2) M2 x 8 (Pan Head) (2) M2.5 x 4 (Bind Head) (4) M2.5 x 3 (3.5D Pan Head) (2) M2.5 x 4 with washer (Bind Head) (3) M3 x 3 (Cross Slotted Pan Head) (4) M3 x 4 (Pan Head) (2) M3 x 4 (Flat Head) (4) M3 x 6 (Pan Head) (6) M3 x 6 with washer (Pan Head) (2) Hex Stud M2.5 Short length (6) Screw ST2.9 x 4.5 (Pan Head) (1) M2 x 5 (Bind Head) (4) M2 x 5 (Cross Slotted Pan Head) (2) M3 x 5 (Pan Head) (6) 74H0229 ThinkPad 365X, 365XD (2625) 111 Options Notes: 1. When you replace the AC Adapter with a new one, use the one for the country where the computer is used, even if the computer is from different country. 2. The warranty for the system unit does not apply to all options. 720MB Hard Disk Drive Assembly 810MB Hard Disk Drive Assembly 810MB Hard Disk Drive Assembly 1.08GB Hard Disk Drive Assembly 1.35GB Hard Disk Drive Assembly 2.1GB Hard Disk Drive Assembly AC Adapter 35W Universal 35W Japan only Slim AC Adapter 3 Prong 2 Prong Port Replicator Base Assembly Port Replicator Cable Cover Mini Replicator Assembly DIMM 8MB DIMM 16MB DIMM 32MB External Diskette Drive (2 mode) External Diskette Drive (3 mode; Japan) External Diskette Drive Cable Battery Pack CD-ROM Drive (x4 speed) CD-ROM Drive (x6 speed) CD-ROM Drive (x8 speed) 112 IBM Mobile Systems HMM 85G8371 39H2220 07H0392 39H2221 73H6419 73H6427 85G6698 85G6700 85G6736 85G6738 41H7457 41H7458 75H7528 42H2767 42H2768 42H2769 10H4056 10H4055 74H0219 41H7438 69H7925 82H8160 82H8173 Numeric Keypad Belgian Canadian French Danish Dutch French German Greek Hebrew Icelandic Italian Japanese Norwegian Spanish Swedish / Finnish Swiss / French Swiss / German Turkish U.K. English U.S. English 95F5741 95F5466 95F5467 95F5467 95F6313 95F6314 95F5467 95F5741 95F5467 95F6316 79F6401 95F5467 95F6315 95F5468 95F5711 95F5715 95F5467 95F5741 95F5741 Black Keypad French German Italian Swedish U.K. English Norway U.S. English 84G6286 84G6280 84G6292 84G6304 84G6298 84G6310 84G2530 Black Keyboard French German Italian Swedish U.K. English Norway U.S. English 84G6285 84G6279 84G6291 84G6303 84G6297 84G6309 84G2529 Accessories Keyboard/Mouse Cable 54G0444 ThinkPad 365X, 365XD (2625) 113 Tools Tri-Connector Wrap Plug PC Test Card Screwdriver Kit ThinkPad 750Ce Hardware Maintenance Diskette (This diskette is used for 365X and 365XD also.) 72X8546 35G4703 95F3598 82G3891 Power Cords 1 6 2 7 3 8 4 9 5 10 Warning: Use the power cord certified for your country. 1 2 3 4 5 6 7 8 9 10 114 Colombia, U.S., Venezuela Japan, 2-pin Hong Kong, Singapore, U.K. France, Germany, Spain Italy Australia, New Zealand Denmark Israel Bangladesh, Pakistan, Sri Lanka, South Africa Switzerland Thailand IBM Mobile Systems HMM 25H2207 85G6665 25H2215 25H2209 25H2223 25H2205 25H2211 25H2225 25H2213 25H2221 25H2219 ThinkPad 560 (2640) Read This First . . . . . . . . . . . . . . Checkout Guide . . . . . . . . . . . . . Memory Checkout . . . . . . . . . . . System Board Checkout . . . . . . . . Keyboard/Auxiliary Input Device Checkout TrackPoint III Checkout . . . . . . . . Diskette Drive Test . . . . . . . . . . Status Indicator Checkout . . . . . . . Power Systems Checkout . . . . . . . Port Replicator Checkout . . . . . . . . Power Management Features . . . . . Symptom-to-FRU Index . . . . . . . . . . Numeric Error Codes . . . . . . . . . . Diagnostic Error Codes . . . . . . . . Beep Symptoms . . . . . . . . . . . . No Beep Symptoms . . . . . . . . . . LCD-Related Symptoms . . . . . . . . Keyboard/TrackPoint III-Related Symptoms Indicator-Related Symptoms . . . . . . Power-Related Symptoms . . . . . . . Function-Related Symptoms . . . . . . Peripheral-Device-Related Symptoms . . Infrared-Related Symptoms . . . . . . . Other Symptoms . . . . . . . . . . . . Intermittent Problems . . . . . . . . . Undetermined Problems . . . . . . . . Related Service Procedures . . . . . . . . Status Indicators . . . . . . . . . . . . How to Run the Diagnostics . . . . . . Error Log . . . . . . . . . . . . . . . Checking the Installed Devices List . . . How to Run a Low-Level Format . . . . PC Test Card LED . . . . . . . . . . . Fn Key Combinations . . . . . . . . . Product Overview (560) . . . . . . . . . . FRU Removals and Replacements . . . . . 1010 Backup Battery . . . . . . . . . 1020 DIMM Card (If installed) . . . . . 1030 Battery Pack . . . . . . . . . . 1040 Frame . . . . . . . . . . . . . 1050 Keyboard Unit . . . . . . . . . . 1060 LCD Assembly . . . . . . . . . 1070 Speaker . . . . . . . . . . . . . 1080 Hard Disk Drive . . . . . . . . . 1090 PCMCIA Slot Assembly . . . . . 1100 System Board . . . . . . . . . . 1120 LCD Front Cover . . . . . . . . 1130 LCD Panel . . . . . . . . . . . 1140 Inverter Card (DSTN only) . . . . 1150 LCD Cable / Hinges . . . . . . . Locations . . . . . . . . . . . . . . . . . Copyright IBM Corp. 1997 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 121 122 123 123 124 124 125 125 128 129 132 132 136 138 139 139 140 140 140 141 141 142 142 142 143 144 144 145 146 146 147 147 148 149 150 151 152 153 154 156 160 161 162 163 164 166 168 171 172 174 115 Front View . . . . Bottom View . . . . Rear View . . . . . Parts Listing 560 (2640) LCD FRU (DSTN) . LCD FRU (TFT) . . Common/Option Parts 116 . . . . . . . . . . . . List . . . . . . . . . . . . . IBM Mobile Systems HMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 175 176 178 180 181 183 Read This First Before you go to the checkout guide, be sure to read this section. Important Notes Only certified trained personnel should service the computer. Read FRU service procedures before replacing any FRUs. Be extremely careful during write operations such as copying, saving, or formatting. Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered. If you select an incorrect drive, data or programs can be written over. Replace FRUs only for the correct model. When you replace the FRU, make sure the model of the machine and FRU part number are correct by referring to the part list. FRUs should not be replaced because of a single, un-reproducible failure. Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should only be considered when a recurring problem exists. If this is suspected, clear the error log and run the test again. Do not replace any FRUs if log errors do not reappear. Be careful not to replace a non-defective FRU. How to Use Error Messages: Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. The cause of the first error code can result in false error codes being displayed. If no error code is displayed, see if the error symptom is listed in the “Symptom-to-FRU Index” on page 132. Port Replicator Problems: If you suspect a problem with the Port Replicator, see “Port Replicator Checkout” on page 128. How to Diagnose Multiple FRUs: When the adapter or device has more than one FRU, the error code could be caused by either FRU. Before replacing multiple FRUs, try removing or exchanging each FRU, one by one in the designated sequence, to see if the symptoms change. ThinkPad 560 (2640) 117 What to Do First: The servicer must include the following in the parts exchange form or parts return form that is attached to the returned FRU. 1. 2. 3. 4. 5. 6. 7. 8. 9. Name and phone number of servicer. Date of service. Date when part failed. Date of purchase. Failure symptoms, error codes appearing on display, and beep symptoms. Procedure index and page number in which failing FRU was detected. Failing FRU name and part number. Machine type, model number, and serial number. Customer's name and address. Before checking problems with the computer, determine whether or not the damage applies the warranty by referring to the following: Warranty Note During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond normal use: LCD panel cracked by applying excessive force or by being dropped. Scratched (cosmetic) parts. Cracked or broken plastic parts, broken latches, broken pins, or broken connectors caused by excessive force. Damage caused by liquid spilled into the system. Damage caused by improperly inserting a PCMCIA card or installation of an incompatible card. Damage caused by foreign material in the FDD. Diskette drive damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels. Damaged or bent diskette eject button. Fuses blown by attaching a non-supported device. Forgotten computer password, making computer unusable. 118 IBM Mobile Systems HMM If the following symptoms are present, they may indicate damage caused by non-warranted activity: Missing parts may be a symptom of unauthorized service or modification. HDD spindles can become noisy if subjected to excessive force or by being dropped. I9990303 errors can be caused by exposure to strong magnetic fields. How to Disable the Power-On Password 1. 2. 3. 4. Power off the computer. Remove the frame (see “1040 Frame” on page 154). Position the keyboard as shown in the figure. Jumper the two password jumper pads located on the system board. 64 R3 5. Power on the computer to clear the password. 6. Replace the keyboard and the frame. Note When replacing the frame, make sure the frame fits correctly in place. If not, the click buttons of the TrackPoint III cannot be pressed. (See the note in “1050 Keyboard Unit” on page 156.) 7. Replace the screws. 8. Power on the computer and wait until the POST ends. 9. Verify that the password prompt does not appear. To reactivate the password, set the password again. ThinkPad 560 (2640) 119 Power Shutdown Switch: The power shutdown switch resets the system regardless of the microcode status and forces the power off. Use this push button to power-off when power is not completely off or the microcode is in a hung state. See “Bottom View” on page 98 for the power shutdown switch. 120 IBM Mobile Systems HMM Checkout Guide Use the following procedure as a guide for computer problems. Note The diagnostic tests are intended to test only IBM products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to recreate the failure by running the diagnostic test or by repeating the same operation. Note To run the diagnostics, refer to “How to Run the Diagnostics” on page 145. 3. Use the following table with the verified symptom to determine which page to go to. Search the symptoms column and find the description that best matches your symptom; then go to the page shown in the “Go to” column. Symptoms (Verified) Go to Power failure. (The power indicator does not go on or stay on.) “Power Systems Checkout” on page 125. POST does not complete. No beeps/error code are indicated. “Symptom-to-FRU Index” on page 132, and then use the No Beep Symptoms table. POST beeps, but no error codes are displayed. “Symptom-to-FRU Index” on page 132, and then use the Beep Symptoms table. POST detected an error and displayed numeric error codes. “Symptom-to-FRU Index” on page 132, and then use the Numeric Error Codes table. The diagnostic test detected an error and displayed an FRU code. “How to Run the Diagnostics” on page 145. The configuration is not the same as the installed devices. “Checking the Installed Devices List” on page 146. ThinkPad 560 (2640) 121 Symptoms (Verified) Go to Other symptoms (such as LCD display problems). “Symptom-to-FRU Index” on page 132, and then use the Other Symptoms table. Symptoms cannot be recreated. (Intermittent problems.) Use the customer reported symptoms and go to “Symptom-to-FRU Index” on page 132. Memory Checkout DIMM cards are available for increasing memory capacity. DIMM Displayed Value No DIMM installed 7808KB 8MB 16000KB 16MB 24192KB 32MB 40576KB Memory errors might stop system operations, show error messages on the screen, or hang the system. Use the following procedure to isolate memory problems. Note Make sure that the DIMM card is fully installed into the connector. A loose connection can cause an error. 1. Power off the computer and remove the DIMM card from its slot (if installed). 2. Press and hold the F1 key; then power on the computer. Hold the F1 key down until the Easy-Setup screen appears. 3. Select Test and press Enter. 4. Select Memory and press Enter to run the memory test on base memory. If an error appears, replace the system board. 5. Power off the computer and reinstall the DIMM card; then power on the computer. Verify the memory size; then test the memory. If an error appears, replace the DIMM card. If memory problems occur intermittently, use the loop option to repeat the test. When the test detects an error, an error log is printed on the printer connected to the parallel port. See “Error Log” on page 146 for more information. System Programs in Flash Memory: System setup programs and diagnostic tests are stored in flash memory. 122 IBM Mobile Systems HMM Flash Memory Update: A flash memory update is required for the following conditions: New versions of system programs. New features or options are added. To update the flash memory, do the following: 1. Get the appropriate diskette containing the update. 2. Insert the System Program Service Diskette into drive A and power on the computer. 3. Select Update system programs from the menu. System Board Checkout The processing functions are performed by the system board. When a numeric code calls the system board as a FRU, use the following procedure to isolate the problem. 1. Run the system board test to verify the symptom. This test verifies the system board. If no error is detected, return to “Checkout Guide” on page 121. 2. If FRU code 10 appears, replace the system board. 3. Rerun the test to verify the fix. If above procedure does not correct the problem, go to “Undetermined Problems” on page 143. Keyboard/Auxiliary Input Device Checkout Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test by doing the following: 1. Go to the diagnostic menu screen by pressing Ctrl+A in the Easy-Setup screen. 2. Press Ctrl+K; a layout of the keyboard appears on the screen. 3. Check that when each key is pressed, the key's position on the keyboard layout on the screen changes to a black square. Note When a Fn key is pressed, a black square briefly appears. If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU. Reseat the keyboard cable. Replace the keyboard. ThinkPad 560 (2640) 123 Replace the system board. The following auxiliary input devices are supported for this computer. Numeric keypad Mouse (PS/2 compatible) External keyboard (with keyboard/mouse cable) If any of the above devices do not work, reseat the cable connector and repeat the failing operation. If the problem does not occur again, recheck the connector. If the problem is not corrected, replace the device, and then the system board. TrackPoint III Checkout If the TrackPoint III will not work, check the configuration in the ThinkPad Features program. If the configuration of the TrackPoint III is disabled, select Enable to enable it. If this does not correct the TrackPoint III problem, continue with the following. The TrackPoint III does automatic compensations to adjust the pointer sensor. During this process, the pointer moves on the screen automatically for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the TrackPoint III pointer while the computer is powered on or while the system is running, or when re-adjustment is required because the temperature has exceeded its normal temperature range. This symptom does not indicate a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time. If a click button problem or pointing stick problem occurs, do the following: 1. 2. 3. 4. Go to the Easy-Setup screen. Select an item with the pointing stick. Press either the left or right click button. Verify that both buttons work correctly. If either the pointing stick or the click button do not work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU. Reseat the keyboard cables. Replace the keyboard. Replace the system board. Diskette Drive Test Do the following to isolate the problem to a controller, drive, or diskette. A scratch, write enabled, non-defective 2HD diskette is required. 124 IBM Mobile Systems HMM FDD-1 represents external diskette drive attached through the external diskette drive connector. FDD-2 represents the port replicator. Warning: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or can cause the drive to fail. Do the following to select the test device: 1. Select the advanced diagnostics mode and select Tool; then select the FDD-1 or FDD-2 icon and press the spacebar. A mark appears next to the selected icon. Insert the blank diskette when instructed. 2. Run the diskette drive test. 3. If the controller test detects an error, FRU code 10 appears. Replace the system board. 4. If the controller test runs without errors, the drive read/write tests start automatically. 5. If the drive test detects an error, FRU code 50 for FDD-1 or 51 for FDD-2 appears. If the diskette itself is known to be good, replace the drive. 6. If FDD-2 test detects an error, move the drive to the computer's diskette drive connector directly, if possible, and test it again as FDD-1. If no errors occur in the FDD-1 position, the drive is not defective. Go to “Port Replicator Checkout” on page 128 to isolate the replicator problem. Status Indicator Checkout If an LED problem occurs, do the following: 1. Power off the computer 2. Power on the computer 3. All the LEDs in the indicator panel turn on for a moment soon after the computer is powered-on. Make sure that all LEDs turn on. If the problems remains, replace the system board. Power Systems Checkout To verify the symptom of the problem, power on the computer using each of the power sources as follows. 1. Remove the battery pack and diskette drive. 2. Connect the AC Adapter and check that power is supplied. 3. Disconnect the AC Adapter and install the charged battery pack; then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check listed below. “Checking the AC Adapter” on page 126. “Checking Operational Charging” on page 126. “Checking the Battery Pack” on page 127. ThinkPad 560 (2640) 125 “Checking the Backup Battery” on page 128. Checking the AC Adapter: You are here because the computer fails only when the AC Adapter is used. If the power problem occurs only when the port replicator is used, replace the replicator. If the power-on indicator does not turn on, check the power cord of the AC Adapter for correct continuity and installation. If the operational charge does not work, go to “Checking Operational Charging.” 1. Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable. See the following figure. (16 - 10 V) 2. 3. 4. 5. Pin Voltage (V dc) 1 +14.5 to +17.0 2 Ground Replace the system board. If the problem is not corrected, go to “Undetermined Problems” on page 143. If the voltage is not correct, go to the next step. Unplug the AC Adapter cable from the ac power outlet and wait five minutes or longer to allow the over-voltage protection circuit to be fully discharged and initialized. Plug the AC Adapter cable into the ac power outlet. Measure the output voltage of the AC Adapter. If the voltage is still not correct, replace the AC Adapter. Note An audible noise from the AC Adapter does not always indicate a defective adapter. Checking Operational Charging: To check operational charging, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. 126 IBM Mobile Systems HMM Perform operational charging. If the battery status indicator does not turn on, remove the battery pack and leave it to return to room temperature. Reinstall the battery pack. If the charge indicator still does not turn on, replace the battery pack. Checking the Battery Pack: Battery charging will not start until the Fuel-Gauge shows that less than 95% of the total power remains; with this condition the battery pack will charge to 100% of its capacity. This protects the battery pack from being over-charged or having a shortened life. Do the following: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 1 (+) and 4 (−). See the following figure. 3 2 5 4 1 Terminal Voltage (V dc) / Signal 1 +0 to +13.5 2 Send 3 Thermal 4 Ground (−) 5 Select Note Signal lines, not used in these steps, are used for communication between the system and the battery. 3. If the voltage is less than +11.0 V dc, the battery pack has been discharged. Recharge the battery pack. If the voltage is still less than +11.0 V dc after recharging, replace the battery. Note If the voltage of the battery pack is 0 V, it is not defective. ThinkPad 560 (2640) 127 4. If the voltage is more than +11.0 V dc, measure the resistance between battery terminals 3 and 4. The resistance must be 4 to 30 K ohm. If the resistance is not correct, replace the battery pack. If the resistance is correct, replace the system board. Checking the Backup Battery 1. Power off the computer and unplug the AC Adapter from the computer. 2. Turn the computer upside down. 3. Remove the DIMM cover and backup battery (see “1010 Backup Battery” on page 151). 4. Measure the voltage of the backup battery. See the following figure. Note: Be careful not to measure the wrong side of the backup battery. Black (-) Red (+) SONY + Wire Voltage (V dc) Red +2.5 to +3.7 Black Ground If the voltage is correct, replace the system board. If the voltage is not correct, the backup battery has been discharged. Replace the backup battery. If the backup battery discharges quickly after replacement, replace the system board. Port Replicator Checkout Use the following procedure to isolate a port replicator problem. A port replicator attaches to the system expansion connector at the bottom of the computer. 1. Power off the computer. 2. Remove the failing devices from the replicator. 3. Unplug the AC adapter from the replicator, if attached. 4. Remove the port replicator from the computer. 128 IBM Mobile Systems HMM 5. Reconnect the failing device directly to the computer. (If another device already connected to the computer, remove it first.) 6. Go to the “How to Run the Diagnostics” on page 145 and run the diagnostics. 7. If the advanced diagnostic device test does not find an error, suspect a problem with the port replicator of the system expansion bus. 8. Power off the computer and reconnect the port replicator. 9. Power on the computer and run the following advanced diagnostic tests: Serial port test with the wrap plug installed on the replicator. Parallel port test with the wrap plug installed on the replicator. FDD-2 device test on the failing device with scratch diskette. 10. If diagnostic errors appear, replace the replicator or diskette drive attachment unit. If the problem remains after the replacement, replace the system board. 11. If power problems appear only when using the replicator, replace the replicator. Power Management Features Three power management modes are provided by the computer to reduce power consumption and prolong battery power. Standby Mode: When in standby mode the following occurs: The LCD backlight turns off. The hard disk motor stops. Events that cause the computer to enter standby mode: Standby requested by the Fn key. (Fn+F3) No activity under auto-standby enabled by the ThinkPad Features program. Events that cause the computer to exit or resume standby mode: (Resume) Any key operation. Suspend Mode: When in suspend mode, the following, in addition to the four actions of standby mode, occur: The LCD is powered-off. The hard disk is powered-off. The CPU is stopped. ThinkPad 560 (2640) 129 Notes 1. In the ThinkPad Features Program, the computer can be set to “Will not suspend even if LCD is closed.” 2. When the computer is powered with ac power and is used with one of the communication PC cards, the computer enters standby mode; the PC card and application program remain active. 3. The computer cannot enter suspend mode while a communication link is running. Events that cause the computer to enter suspend mode: Suspend mode is requested by the Fn key (Fn+F4). The LCD is closed. The specified time has elapsed from the last operation with the keyboard, mouse, hard disk drive, parallel connector, or diskette drive; or the AC Adapter is plugged in. The time is specified by Suspend Timer in the ThinkPad Features program. The battery condition is low. The battery power indicator blinks orange. Either the PS2 OFF or PS2 SUSpend command is set in the ThinkPad Features program. Events that cause the computer to exit or resume suspend mode: (Resume) The LCD is opened. (Resume) The real time clock alarm is signaled. (Resume) The ring indicator (RI) is signaled by a serial or PCMCIA device. (Resume) The Fn key is pressed. (Resume) An external keyboard key is pressed while operating with ac power. (Exit) Timer conditions are satisfied for entering hibernation mode. Hibernation Mode: When in hibernation mode, the following occurs: The system status, RAM, VRAM, and setup data are stored on the hard disk. The system is powered-off. Note The computer cannot enter hibernation mode when the computer is powered with ac power and a communication PC card is used. Events that cause the computer to enter hibernation mode: Hibernation mode is requested by the Fn key (Fn+F12). Timer conditions are satisfied in suspend mode. A critical low battery condition occurs. 130 IBM Mobile Systems HMM The PS2 HIBernation command is set in the ThinkPad Features program. Event that causes the computer to exit hibernation mode. The power-on switch is operated. When power is turned on, the hibernation history in the boot record on the hard disk is recognized and system status is restored from the hard disk to resume operation. ThinkPad 560 (2640) 131 Symptom-to-FRU Index The Symptom-to-FRU Index lists the symptoms and errors and the possible causes. The most likely cause is listed first. Note Perform the FRU replacement or actions in the sequence shown in the “FRU/Action” columns. If a FRU did not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also be used to help you decide which FRUs to have available when servicing a computer. Numeric error codes show the errors detected in POST or system operation. In the following error codes, X can be any number. If no codes are available, use narrative symptoms. If the symptom is not listed, go to “Undetermined Problems” on page 143. Note For IBM devices not supported by diagnostic codes in the ThinkPad notebook computers, see the manual for that device. Numeric Error Codes Symptom / Error 10X FRU / Action in Sequence 1. System Board 101: Interrupt failure. 102: Timer failure. 103: Timer interrupt failure. 104: Protected mode failure. 105: Last 8042 command not accepted. 107: NMI test failure. 108: Timer bus test failure. 109: Low meg-chip select test. 132 IBM Mobile Systems HMM Symptom / Error FRU / Action in Sequence 110 (Planar parity.) 1. Go to “Memory Checkout” on page 122. 2. DIMM Card 3. The computer is attached to the expansion unit. 4. System Board 111 (I/O parity.) 1. Go to “Memory Checkout” on page 122. 2. System Board 161 (Dead battery.) 1. Go to “Checking the Backup Battery” on page 128. 2. Backup Battery 3. System Board 163 (Time and Date was not set.) 1. Reseat the keyboard connector on the system board. 2. Set Time and Date. 3. System Board 173 (Configuration data was lost.) 1. Reseat the keyboard connector on the system board. 2. Select OK in the error screen; then set the time and date. 3. Backup Battery 4. System Board 174 (Configuration error: Perform“Checking the Installed Devices List” on page 146 before changing any FRUs.) 1. Check Device Configuration. 2. System Board 3. Diskette Drive Assembly 4. Hard Disk Drive Assembly 184 (POP check sum error.) 1. Reset the POP (power-on password) in Easy-Setup. 190 (Depleted battery pack was installed when the power was on.) 1. Go to “Checking the Battery Pack” on page 127. 191XX (PM initialization error.) 1. System Board 195 (The configuration read from the hibernation area does not match the actual configuration.) 1. Check if the configuration was changed. For example, check if the DIMM card is added. ThinkPad 560 (2640) 133 Symptom / Error FRU / Action in Sequence 196 (Read error occurred in the hibernation area of the HDD.) 1. Run the hard disk drive test. 2. Hard Disk Drive 1XX 1. System Board 2XX 201: Memory data error. 202: Memory line error 00–15. 203: Memory line error 16–23. 205: Memory test failure on on-board memory. 221: ROM to RAM remap error. 1. Go to “Memory Checkout” on page 122. 2. DIMM Card 3. System Board 301, 303, 304, 305, 3XX (301: Keyboard error.) 1. Go to “Keyboard/Auxiliary Input Device Checkout” on page 123. 2. Keyboard 3. External Numeric Keypad 4. External Keyboard 5. Keyboard/Mouse Cable 6. System Board 601, 6XX (601: Diskette drive or controller error.) 1. Go to “Diskette Drive Test” on page 124. 2. Diskette Drive Assembly 3. Diskette 4. System Board 602 (Diskette read error.) 1. Go to “Diskette Drive Test” on page 124. 2. Diskette 3. Diskette Drive Assembly 604 (Unacceptable ID was read from the diskette drive.) 1. Go to “Diskette Drive Test” on page 124. 2. Diskette Drive Assembly 3. System Board 11XX 1101: Serial_A test failure. 1. Serial Device 2. Communication Cable 3. System Board 12XX 1201: Serial_B test failure. 1. System Board (Infrared) 134 IBM Mobile Systems HMM Symptom / Error 17XX 1701: Hard disk controller failure. 1780, 1790: Hard disk 0 error. 1781, 1791: Hard disk 1 error. FRU / Action in Sequence 1. Hard Disk Drive 2. System Board 24XX (2401: System board video error.) 1. System Board 808X 1. PCMCIA Slot Assembly 2. PCMCIA Device 3. System Board 8081: PCMCIA presence test failure. (PCMCIA revision number also checked.) 8082: PCMCIA register test failure. 860X (Pointing device error when TrackPoint III is disabled.) 1. External Mouse 2. External Keyboard 3. System Board 8601: System bus error–8042 mouse interface. 8602: External mouse error. 8603: System bus error or mouse error. 861X (Pointing device error when TrackPoint III is enabled.) 8611: System bus error–I/F between 8042 and IPDC. 8612: TrackPoint error. 8613: System board or TrackPoint error. I9990301 I9990302 I9990305 I9990301: Hard disk error. I9990302: Invalid hard disk boot record. I9990305: No bootable device. I9990303 (Bank–2 flash ROM check sum error.) 1. Reseat the keyboard cable on the system board. 2. Keyboard 3. External Mouse 4. System Board 1. Check that the operating system is installed in the HDD. If not, install the operating system. 2. Reseat the boot device. 3. Check the startup sequence for the correct boot device. 4. Check that the operating system has no failure and is installed correctly. 1. System Board ThinkPad 560 (2640) 135 Symptom / Error FRU / Action in Sequence Other codes not listed above 1. Go to “Undetermined Problems” on page 143. Diagnostic Error Codes If an error is detected, the following appears: Large X on the left side of the device icon. Device ID (three digit) Error code (two digit) FRU code (four digit) Start Restart 1 x SystemBoard Memory Display HDD DEV 001 FRU 02 ERR 0010 FDD-1 PCMCIA Parallel OK 2 Serial DSP CDROM Infrared Audio FDD-2 Exit The device ID and error code are used to indicate the detail portion of the FRU which caused the error. If replacing a FRU does not correct the problem, see the device ID or error code from the previous failure. If they have changed, the cause might be because the new FRU is detective or that the FRU was incorrectly installed. Device ID: If an error is detected by the diagnostic tests, a three digits device ID is displayed. The device ID indicates suspected device. Icon SystemBoard Device ID Suspected Device 001 System Board 003 Keyboard 007 Math Coprocessor 086 Pointing Device 002 Memory Memory 136 IBM Mobile Systems HMM Icon Device ID Suspected Device 050 Display 017 Hard Disk Drive 006 External Diskette Drive or FDD Connector of the computer 066 External Diskette Drive or FDD Connector of the port replicator 080 PCMCIA 009 Parallel 011, 012 Serial 103 IR 150 Audio (ESS) Display HDD 1 FDD-1 2 FDD-2 PCMCIA Parallel Serial Infrared Audio FRU Codes: If an error is detected by the diagnostic tests, a four-digit FRU code is displayed. The FRU code indicates two suspected FRUs. Replace the FRU that is indicated by the two leftmost digits first, then replace the FRU that indicated two rightmost digits. No FRU is assigned to code 00. If only one FRU is suspected, the other FRU code is filled with zeros. See the reference page before replacing the FRU. FRU Code FRU 10 System Board 30 Reserved 32 External Keyboard 33 External Mouse 40 LCD Assembly 45 External CRT ThinkPad 560 (2640) 137 FRU Code FRU 50 1. Reseat the Diskette Drive (FDD-1) 2. Diskette Drive (FDD-1) 51 1. Reseat the Diskette Drive (FDD-2) 2. Diskette Drive (FDD-2) 60 1. Reseat the Hard Disk Drive 2. Hard Disk Drive 72 PCMCIA Slot Assembly If the problem still remains after replacement of the FRUs, go to “Undetermined Problems” on page 143. Beep Symptoms Symptom / Error FRU / Action in Sequence Continuous beeps. System Board One beep and a blank, unreadable, or flashing LCD. 1. Reseat the LCD connector. 2. LCD Assembly 3. System Board One beep, and the message “Unable to access boot source.” 1. Boot device 2. System Board One long, two short beeps and a blank or unreadable LCD. 1. System Board 2. LCD Assembly One long beep followed by four short beeps each time the power switch is operated. (System cannot power-on due to low battery voltage.) Connect the AC Adapter or install a fully charged battery. One beep every second. (System is shutting down due to low battery voltage.) Connect the AC Adapter or install a fully charged battery (allows system to complete shutdown before changing the battery). Two short beeps with error codes. POST error. See “Numeric Error Codes” on page 132. Two short beeps with blank screen. System Board 138 IBM Mobile Systems HMM No Beep Symptoms Symptom / Error FRU / Action in Sequence No beep, power-on indicator not on, and a blank LCD during POST. 1. Go to “Power Systems Checkout” on page 125. 2. System Board 3. Power sources No beep, power-on indicator on, and a blank LCD during POST. 1. System Board No beep, power-on indicator on, and a blinking cursor only during POST. 1. System Board No beep during POST but system runs correctly. 1. Turn the volume up and check the speaker. 2. Speaker 3. System Board LCD-Related Symptoms Important The LCD for the notebook computer contains over 921 000 thin-film transistors (TFTs). A small number of missing, discolored, or lighted dots (on all the time) is characteristic of TFT LCD technology, but excessive pixel problems can cause viewing concerns. The LCD should be replaced if the number of dots satisfies the following condition: The number of missing, discolored, or lighted dots in any background is 21 or more. Symptom / Error No beep, power-on indicator on, and a blank LCD during POST. LCD backlight not working, or LCD too dark, or FRU / Action in Sequence 1. System Board 1. Reseat the LCD connectors. 2. LCD Assembly LCD brightness cannot be adjusted, or LCD contrast cannot be adjusted. LCD screen unreadable, or Characters missing pels, or Screen abnormal, or Wrong color displayed. 1. See important note for “LCD-Related Symptoms.” 2. Reseat all LCD connectors. 3. LCD Assembly 4. System Board ThinkPad 560 (2640) 139 Symptom / Error FRU / Action in Sequence LCD has extra horizontal or vertical lines displayed. LCD Assembly Keyboard/TrackPoint III-Related Symptoms Symptom / Error FRU / Action in Sequence Keyboard (one or more keys) does not work. 1. Reseat the keyboard cable on the system board. 2. Keyboard 3. System Board TrackPoint III does not work. 1. Reseat the keyboard cable on the system board. 2. Go to “TrackPoint III Checkout” on page 124. 3. Keyboard 4. System Board Pointer moves automatically or does not work correctly. 1. See “TrackPoint III Checkout” on page 124. Indicator-Related Symptoms Symptom / Error FRU / Action in Sequence Indicator incorrectly remains off or on, but system runs correctly. 1. System Board Battery power status indicator blinks from green, yellow, to orange. 1. Check that a correct battery is installed. 2. Battery Pack 3. System Board Power-Related Symptoms Symptom / Error FRU / Action in Sequence Power shuts down during operation. 1. Go to “Power Systems Checkout” on page 125. 2. Battery Pack 3. Remove the battery pack and let it cool for two hours. 4. Power sources The system will not power-off. (See “Power Shutdown Switch” on page 120.) 1. Press the power shutdown switch. 2. System Board 140 IBM Mobile Systems HMM Function-Related Symptoms Symptom / Error The system will not suspend or resume by opening or closing the LCD. FRU / Action in Sequence 1. Go to “Suspend Mode” on page 129, and check that the computer can enter suspend mode. 2. Boot an operating system and press Fn+F4. If the computer enters suspend mode, suspect that the application program is not working properly. 3. LCD Assembly 4. System Board Battery Fuel-Gauge does not go higher than 90%. Go to “Checking the Battery Pack” on page 127 and see the note. Memory count (size) appears different from actual size. Go to “Memory Checkout” on page 122. System configuration does not match the installed devices. Go to “Checking the Installed Devices List” on page 146. System hangs intermittently. Go to “Intermittent Problems” on page 142. Peripheral-Device-Related Symptoms Symptom / Error FRU / Action in Sequence External display does not work correctly. 1. See “External Display Self-Test” in “Common Devices Checkout” section. Printer problems. 1. 2. 3. 4. Serial or parallel port device problems. 1. Device 2. Device Cable 3. System Board Run Printer Self-test. Parallel Port Device Cable System Board ThinkPad 560 (2640) 141 Infrared-Related Symptoms Symptom / Error Unable to communicate using the Infrared (IR) Port. FRU / Action in Sequence 1. Make sure the setup for the IR is correct. 2. Make sure there are no fluorescent lights near the computer. The computer may receive optical noise from the fluorescent light. 3. Run the advanced diagnostic test. If an error occurs and a FRU code is displayed, replace the parts shown by the FRU code. Other Symptoms Symptom / Error FRU / Action in Sequence Errors occur only when Port Replicator is used. See “Port Replicator Checkout” on page 128. PCMCIA slot pin is damaged. PCMCIA Slots Assembly Note If you cannot find a symptom or error in this list and the problem remains, see “Undetermined Problems” on page 143. Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should only be considered when a recurring problem exists. When analyzing the intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRUs. 3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist. 142 IBM Mobile Systems HMM Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed, installed devices are incorrect, a short circuit is suspected, or the system is inoperative. Follow the procedures below to isolate the failing FRU (do not isolate non-defective FRUs). Verify that all attached devices are supported by the computer. Verify that the power supply being used at the time of the failure is operating correctly. (See “Power Systems Checkout” on page 125.) 1. Power off the computer. 2. Check the cables, wires, and connectors for short circuits and open circuits. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices. a. Non-IBM devices b. Devices attached to the expansion bus connector c. Printer, mouse, and other external devices d. Battery pack e. Hard disk drive f. Diskette drive g. DIMM card h. PC Cards 4. Power on the computer. 5. Determine if the problem has changed. 6. If the problem does not occur again, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRUs one at a time. Do not replace a non-defective FRU. LCD assembly System board ThinkPad 560 (2640) 143 Related Service Procedures This section provides information about the following: “Status Indicators” “How to Run the Diagnostics” on page 145 “Error Log” on page 146 “Checking the Installed Devices List” on page 146 “How to Run a Low-Level Format” on page 147 “PC Test Card LED” on page 147 “Fn Key Combinations” on page 148 “Keyboard/Auxiliary Input Device Checkout” on page 123 Status Indicators The system status indicators show the current computer status in different colors (green, yellow, and orange). 1 1 144 2 3 4 5 IBM Mobile Systems HMM 6 7 Symbol Color Meaning Green Battery fully charged Orange Battery charging Blinking orange Battery needs charging 2 Hard Disk In Use Orange Data is read from or written to the hard disk drive. 3 Numeric Lock Green Numeric keypad on the keyboard is enabled. Green Caps lock mode is enabled. 5 Scroll Lock Green Arrow keys can be used as screen-scroll function key. 6 Suspend Mode Green Suspend mode Blinking Green Entering suspend mode Green Power on 1 Battery 1 4 Caps Lock A 7 Power On How to Run the Diagnostics Use either the TrackPoint III or the cursor move keys to interact with the tests. The Enter key works the same as selecting the OK icon to reply OK. Note The following tools are required: FDD: Parallel: Serial: PCMCIA: Erasable 2HD diskette Wrap plug (P/N 72X8546) Wrap plug (P/N 72X8546) PC Test Card (P/N 35G4703) 1. Press and hold the F1 key; then power on the computer. Hold the F1 key down until the Easy-Setup screen appears. 2. Select Test and press Enter. 3. Select a device and press Enter to run the test. 4. The test progress screen appears. 5. OK appears when the test ends without any errors. ThinkPad 560 (2640) 145 6. Start the Advanced Diagnostic test by pressing Ctrl+A on the basic diagnostic menu screen. 7. Select Tool to install the tools. 8. Select a device, press the Spacebar and install the tool. Multiple devices can be selected by repeating this step. 9. 10. 11. 12. A mark appears beside the selected devices. Select OK and press Enter if the selection is OK. Select a device and press Enter to start the tests. Select Test All to test all devices. Select Loop Test to run the tests in a repeated loop. A loop option menu appears in which a device loop or all-device loop can be selected. Select a device and press the Spacebar to select a device. Repeat this step to select multiple devices. Press Enter to start the diagnostic loop. If no device is selected, all device tests are looped. 13. To exit the loop, keep pressing Ctrl+Pause until the test exits. A beep sounds to notify that the exit interrupt is sensed by the test program. Error Log Diagnostic errors are printed on the printer that is attached to the parallel port when the error is detected. The error is also logged in the system memory. Do the following to display the errors. 1. 2. 3. 4. 5. End the test, if it is running. Press Ctrl+A to select the advanced diagnostic mode. Press Ctrl+E. The error log appears. To exit the screen, select the cancel icon or press Esc. The error log is not saved when the system is powered-off. Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen, the device is defective. Reseat the device connectors. If the symptom remains, replace the device or the system board. If needed, adjust the contrast control to clearly distinguish the shades of the icon. If a device that is not installed appears in a dark shade (for example, FDD-2 appears in a dark shade when NO second FDD is installed), do the following: 1. Replace the first device in the configuration, such as an FDD-1. 2. If the problem remains, replace the system board. The Parallel, and Serial icons are always displayed in a dark shade because the icons represent subsystems of the system board and not the attachment of the devices. 146 IBM Mobile Systems HMM The FDD-1 icon represent the first drive in the system configuration for each type of device. For ThinkPad 560, FDD-1 represents an external diskette drive attached through the external diskette drive connector. Similarly, the FDD-2 icon represent the second drive, usually attached through a port replicator. How to Run a Low-Level Format Do the following to format the hard disk. Warning: Make sure the drive address to be formatted is correct. This procedure will erase all information on the disk. 1. Power off the computer. 2. Insert the ThinkPad hardware maintenance diskette Ver 1.20 into diskette drive A and power on the computer. 3. Select Format the hard disk from the main menu. 4. Select the drive from the menu. 5. Follow the instructions on the screen. PC Test Card LED The green LED on the PC test card turns on when the PCMCIA test is running. If the LED does not turn on, check that the card is installed correctly by reseating the card. If it still does not turn on after it is reseated, try using another slot for the test. If the LED still does not turn on and the test fails, replace the FRU shown by the diagnostic error code. ThinkPad 560 (2640) 147 Fn Key Combinations The following table shows the Fn key and function key combinations and their corresponding functions. The Fn key works independently from the operating system. The operating system obtains the status through the system management interface to control the system. Fn + Description F1 Reserved F2 Fuel-Gauge display ON/OFF F3 Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 LCD/CRT display switching F8 Reserved F9 Reserved F10 Reserved F11 Power management mode switching (Toggles High Power, Intelligent, Economy) F12 Hibernation invocation 148 IBM Mobile Systems HMM Product Overview (560) The following table shows an overview of the system features. Feature Processor Bus Architecture Memory (Standard) Memory (Option) CMOS RAM Description Intel** Pentium** 100 MHz Intel Pentium 120 MHz Intel Pentium 133 MHz PCI Bus 8MB (on the system board) 8MB, 16MB, 32MB DIMM card (max. 40MB) 114 Bytes VGA Video 11.3-inch, 256 colors, 800×600 pixel DSTN color LCD 12.1-inch, 64K colors, 800×600 pixel TFT color LCD Diskette Drive (External) 1.44MB (2-mode), 3.5-inch 1.44MB (3-mode), 3.5-inch, for Japan Hard Disk Drive 810MB, 2.5-inch, IDE interface 1.08GB, 2.5-inch, IDE interface 2.11GB, 2.5-inch, IDE interface I/O Port Headphone Microphone Port replicator Audio 16-bit Audio Internal speaker Internal microphone Mechanical volume Infrared Transfer IrDA** 1.0 PCMCIA One Type-III or two Type-II ThinkPad 560 (2640) 149 FRU Removals and Replacements This section contains information about removals and replacements. Do not damage any part. Only certified and trained personnel should service the computer. The arrows in the “Removals and Replacements” section show the direction of movement to remove a FRU, or to turn a screw to release the FRU. The arrows are marked in numeric order, in square callouts, to show the correct sequence of removal. When other FRUs must be removed before removing the failing FRU, they are listed at the top of the page. To replace a FRU, reverse the removal procedure and follow any notes that pertain to replacement. See “Locations” for internal cable connections and arrangement information. When replacing a FRU, use the correct screw size as shown in the procedures. Safety Notice 1: Translation on page 8 Before the computer is powered-on after FRU replacement, make sure all screws, springs, or other small parts, are in place and are not left loose inside the computer. Verify this by shaking the computer and listening for rattling sounds. Metallic parts or metal flakes can cause electrical short circuits. Safety Notice 3: Translation on page 10 The battery pack contains small amounts of nickel. Do not disassemble it, throw it into fire or water, or short-circuit it. Dispose of the battery pack as required by local ordinances or regulations. Safety Notice 8: Translation on page 14 Before removing any FRU, power-off the computer, unplug all power cords from electrical outlets, remove the battery pack, and then disconnect any interconnecting cables. 150 IBM Mobile Systems HMM 1010 Backup Battery Safety Notice 4: Translation on page 11 The lithium battery can cause a fire, explosion, or severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery. Turn the computer upside down. 1 2 3 Step 1 Location (Quantity) Length DIMM Cover (1) 6 mm Note: Make sure you use the correct screw. ThinkPad 560 (2640) 151 1020 DIMM Card (If installed) Turn the computer upside down. 1 2 5 4 3 3 Step 1 Location (Quantity) Length DIMM Cover (1) 6 mm Note: Make sure you use the correct screw. 152 IBM Mobile Systems HMM 1030 Battery Pack Turn the computer upside down. 1 2 ThinkPad 560 (2640) 153 1040 Frame Battery Pack (1030) 2 1 2 6 Step Location (Quantity) Length 1 Base Cover (2) 12 mm 2 Base Cover (6) 6 mm Note: Make sure you use the correct screw. 3 5 4 154 IBM Mobile Systems HMM Frame Keyboard 7 7 6 6 Note 1. Be careful not to remove the Esc key when you remove the frame. If Esc key is removed, replace the key as shown. 2 Esc 1 1 F1 F2 2. When replacing the frame, check whether the click buttons of the TrackPoint III can be pressed correctly. If the frame is not in place, the click buttons do not work. ThinkPad 560 (2640) 155 1050 Keyboard Unit Battery Pack (1030) Step Location (Quantity) Length 1 Base Cover (2) 12 mm 2 Base Cover (12) 6 mm Note: Make sure you use the correct screw. Note When replacing the frame, first replace the middle four screws that shown in black in the figure; then check whether the click buttons of the TrackPoint III can be pressed correctly. If the frame is not in place, the click buttons do not work. 156 IBM Mobile Systems HMM 3 5 4 Frame Keyboard 7 7 6 6 ThinkPad 560 (2640) 157 Note Be careful not to remove the Esc key when you remove the frame. If Esc key is removed, replace the key as shown. 2 Esc 1 1 F1 158 F2 IBM Mobile Systems HMM ThinkPad 560 (2640) 159 1060 LCD Assembly Battery Pack (1030) Keyboard Unit (1050) Step Location (Quantity) Length 1 Base Cover (2) 4 mm 2 LCD Assembly (2) 6 mm 3 LCD Cable (1) 4 mm Note: Make sure you use the correct screw. 160 IBM Mobile Systems HMM 1070 Speaker Battery Pack (1030) Keyboard Unit (1050) 2 1 ThinkPad 560 (2640) 161 1080 Hard Disk Drive Warning Do not drop or apply any shock to the hard disk drive. The hard disk drive is sensitive to physical shock. Incorrect handling can cause damage and permanent loss of data on the hard disk. Before removing the hard disk drive, have the user make a backup copy of all the information on the hard disk. Never remove the hard disk drive while the system is operating or is in suspend mode. Note Remove the hard disk drive exactly as shown in the figure. Do not apply any extra force to the hard disk drive when removing it. Battery Pack (1030) Keyboard Unit (1050) 3 1 2 4 5 Step Location (Quantity) Length 1 HDD Bracket (1) 6 mm 5 Hard Disk Drive (2) 3 mm Note: Make sure you use the correct screw. 162 IBM Mobile Systems HMM 1090 PCMCIA Slot Assembly Battery Pack (1030) Keyboard Unit (1050) Note Before removing and replacing the PCMCIA slot assembly, make sure that the PCMCIA cards are removed and the eject levers are not sticking out. 1 2 Step 1 3 Location (Quantity) Length PCMCIA Slot Assembly (4) 6 mm Note: Make sure you use the correct screw. ThinkPad 560 (2640) 163 1100 System Board DIMM Card (If installed) (1020) Battery Pack (1030) Keyboard Unit (1050) LCD Assembly (1060) Speaker (1070) Hard Disk Drive (1080) PCMCIA Slot Assembly (1090) Notes The system unit serial number must be restored when the system board is replaced. To restore the system unit serial number, select the option “Set system identification” on the maintenance diskette. The flash ROM on the system board contains the vital product data (VPD), that is, the system unit serial number, system board system number, and other computer-unique data. Do not power off the computer when restoring the VPD. The system unit serial number label is attached to the base cover. 2 1 Step Location (Quantity) Length 1 Base Cover (6) 4 mm (Hex) 2 Base Cover (1) 3 mm Note: Make sure you use the correct screw. 164 IBM Mobile Systems HMM When replacing 3 4 Step 4 5 Location (Quantity) Length System Board (2) 4 mm Note: Make sure you use the correct screw. 6 ThinkPad 560 (2640) 165 1120 LCD Front Cover Important The LCD for the notebook computer contains over 921,000 thin-film transistors (TFTs). A small number of missing, discolored, or constantly lighted dots is characteristic of TFT LCD technology, but excessive pixel problems can cause viewing concerns. The LCD should be replaced if the number of missing, discolored, or lighted dots in any background is 21 or more. 166 IBM Mobile Systems HMM Notes: 1. For the TFT LCD, the slide knob is one in step 4 . 2. The LCD front cover has several latches. Release the latches as shown. Step Location (Quantity) Length 2 LCD Front Cover (3) M 2.6 x 6mm, Flat head ThinkPad 560 (2640) 167 1130 LCD Panel LCD Front Cover (1110) DSTN Panel Step 1 Location (Quantity) Length LCD Panel (4) M 2.5 x 6mm, Flat head When replacing: Connect the LCD connector to the inverter card by lining them up straight. 168 IBM Mobile Systems HMM TFT Panel Step 1 Location (Quantity) Length LCD Panel (4) M 2.5 x 6mm, Flat head Notes: There are two types of rear covers for the ThinkPad 560 TFT LCD unit. Make sure which type you have and follow the relevant information. 1. If there are bosses on the rear cover, put each boss into each hole of the LCD panel assembly. 2. If there are no bosses on the rear cover, assemble the panel as shown in the following figure. ThinkPad 560 (2640) 169 170 IBM Mobile Systems HMM 1140 Inverter Card (DSTN only) LCD Front Cover (1120) LCD Panel (1130) Step 1 Location (Quantity) Length Hinges (1) M 2.5 x 6mm, Flat head ThinkPad 560 (2640) 171 1150 LCD Cable / Hinges DIMM Card (If installed) (1020) Battery Pack (1030) Keyboard Unit (1050) LCD Assembly (1060) file LCD Front Cover (1120) LCD Panel (1130) Inverter Card (DSTN only)(1140) DSTN 1 2 : LCD cable 3 4 : Hinges Step Location (Quantity) Length 1 LCD Cable (2) M 2.5 x 6mm, Flat head 3 Hinges (3) M 2.5 x 6mm, Flat head 172 IBM Mobile Systems HMM TFT 1 2 : LCD cable 3 4 : Hinges When replacing: See the following figure when replacing the LCD cable. Step Location (Quantity) Length 1 LCD Cable (2) M 2.5 x 6mm, Flat head 3 Hinges (3) M 2.5 x 6mm, Flat head ThinkPad 560 (2640) 173 Locations Front View 1 2 3 4 5 6 7 8 9 1 11 12 13 14 15 LCD Contrast Control Brightness Control Headphone Jack Microphone/Line-In Jack Volume Control PCMCIA Slots PC Card Eject Buttons Battery Pack TrackPoint III LCD Latch Fn Key Keyboard Indicator Panel Built-In Microphone 1 15 14 DSTN 13 2 3 TFT 12 3 4 5 11 6 174 9 IBM Mobile Systems HMM 8 10 7 Bottom View System-Expansion Connector Power Shutdown Switch Memory Slot Memory-Slot Cover Battery Pack Latch 1 2 3 4 5 1 5 2 3 4 ThinkPad 560 (2640) 175 Rear View 1 2 3 4 5 6 7 8 9 176 Power Switch IR Port External Diskette Drive Connector External Monitor Parallel Connector Serial Connector Security Keyhole External-Input-Device Connector Power Jack IBM Mobile Systems HMM Notes ThinkPad 560 (2640) 177 Parts Listing 560 (2640) 178 IBM Mobile Systems HMM Index 1 2 3 4 5 6 7 8 9 10 10a 11 12 13 14 15 16 17 18 19 20 21 System Unit LCD Assembly (11.3 DSTN) LCD Assembly (12.1 TFT) Frame Keyboard (see keyboard section) TrackPoint III Speaker EMI Bracket I/O System Board (100 MHz) System Board (120 MHz) System Board (133 MHz) For type 2640-1xx, 2640-2xx PCMCAI Slot Rubber Cap I/O Base Cover For type 2640-1xx, 2640-2xx EMI Spring DIMM Cover PCMCIA Cover Backup Battery Bracket Battery Guide FDD Connector Cover Power Switch HDD Bracket Hard Disk Drive (540 MB) Hard Disk Drive (810 MB) Hard Disk Drive (1.0 GB) Hard Disk Drive (2.1 GB) HDD Flexible Cable Keyboard Sheet Battery Pack External FDD (2-mode) External FDD (3-mode) External FDD Cable AC Adapter Slim (2 plong) AC Adapter Screw Kit Screw Cap 46H4139 46H4140 46H4141 84G6536 46H4133 46H4149 46H4146 46H4147 46H4148 46H3893 46H4134 46H4151 46H4126 46H4084 46H4145 46H4131 46H4127 46H4132 46H4135 46H4128 46H4138 46H4137 39H2219 39H2220 39H2221 83H7080 46H4136 46H4150 46H4144 10H4056 39F2086 39F2077 85G6738 85G6698 46H4143 66G5046 ThinkPad 560 (2640) 179 LCD FRU (DSTN) Index 1 2 3 4 5 6 7 8 9 System Unit LCD Front Cover Control Knob LCD Panel (Order LCD Assembly) Spacer Inverter Card Shield Sheet LCD Cable Hinges LCD Rear Cover Screw Cover Screw 180 IBM Mobile Systems HMM 46H4154 46H4158 N/A 46H4159 46H4152 46H4157 46H4156 46H4155 46H4153 66G5046 46H4160 LCD FRU (TFT) Index 1 2 3 4 5 6 7 System Unit LCD Front Cover Control Knob LCD Panel (Order LCD Assembly) Shield Sheet LCD Cable Hinges LCD Rear Cover Screw Cover Screw 46H4162 46H4224 N/A 46H4165 46H4164 46H4163 46H4161 66G5046 46H3939 ThinkPad 560 (2640) 181 Keyboard Arabic Belgian Canadian French Danish Dutch French German Greek Hebrew Italian Japanese Korean Latin Spanish Norwegian Portuguese Russian Spanish Swedish / Finnish Swiss Turkish U.K. English U.S. English 182 IBM Mobile Systems HMM 20H4232 20H4230 20H4237 20H4225 20H4224 20H4222 20H4221 20H4235 20H4233 20H4223 20H4239 20H4140 20H4236 20H4227 20H4231 20H4238 20H4226 20H4229 20H4228 20H4234 20H4220 20H4219 Common/Option Parts List Miscellaneous Parts Screw Kit (Includes the following:) M2 x 3 Screw (1) M2.5 x 4, black (5) M2.5 x 6, black (19) M2.5 x 12, black (2) M3 x 3 (2) Hex Stud (6) 46H4143 Options Notes: 1. When you replace the AC Adapter with a new one, use the one for the country you are in even if the computer is from different country. 2. The warranty for the system unit does not apply to all options. Headset 1.08 GB Hard Disk Drive Assembly Microphone PS/2 Miniature Mouse ThinkPad 560 Port Replicator DIMM 8MB DIMM 16MB DIMM 32MB Interface Cable to System for Keyboard Interface Cable to Keyboard for Keypad Mini-DIN to Mini-DIN Cable. 85G1529 39H2221 66G7871 95F5723 46H4107 42H2767 42H2768 42H2769 84G2531 84G2532 84G6474 ThinkPad 560 (2640) 183 Numeric Keypad Belgian Canadian French Danish Dutch French German Greek Hebrew Icelandic Italian Japanese Norwegian Spanish Swedish / Finnish Swiss / French Swiss / German Turkish U.K. English U.S. English 95F5741 95F5466 95F5467 95F5467 95F6313 95F6314 95F5467 95F5741 95F5467 95F6316 79F6401 95F5467 95F6315 95F5468 95F5711 95F5715 95F5467 95F5741 95F5741 Black Keypad French German Italian Swedish U.K. English Norway U.S. English 84G6286 84G6280 84G6292 84G6304 84G6298 84G6310 84G2530 Black Keyboard French German Italian Swedish U.K. English Norway U.S. English 84G6285 84G6279 84G6291 84G6303 84G6297 84G6309 84G2529 Accessories Keyboard/Mouse Cable 54G0444 Tri-Connector Wrap Plug PC Test Card Audio Wrap Cable Screwdriver Kit ThinkPad Hardware Maintenance Diskette Ver 2.01 (This diskette is common for all ThinkPad models.) 72X8546 35G4703 66G5180 95F3598 78H5384 Tools 184 IBM Mobile Systems HMM Power Cords IBM power cords for a specific country are usually available only in that country: For 2-pin power cords: IBM Power Cord Part Number Used in These Countries 13H5264 Bahamas, Barbados, Bermuda, Bolivia, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Korea (South), Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Thailand, Trinidad (West Indies), United States of America, Venezuela 13H5267 Abu Dhabi, Albania, Antigua, Bahrain, Brunei, Dubai, Fiji, Hong Kong, India, Ireland, Kenya, Kuwait, Macao, Malasia, Nigeria, Oman, People's Republic of China, Qatar, Singapore, United Kingdom 13H5270 Austria, Belgium, Bulgaria, Chile, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Israel, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, Turkey, former Yugoslavia 13H5273 Japan 13H5276 Argentina, Australia, New Guinea, New Zealand, Papua, Paraguay, Uruguay 13H5279 Bangladesh, Pakistan, South Africa, Sri Lanka ThinkPad 560 (2640) 185 For 3-pin power cords: Note The grounded adapter is required for full MPRII compliance. IBM Power Cord Part Number Used in These Countries 25H2205 Argentina, Australia, New Guinea, New Zealand, Papua, Paraguay, Uruguay 25H2207 Bahamas, Barbados, Bermuda, Bolivia, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Korea (South), Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of America, Venezuela 25H2209 Austria, Belgium, Bulgaria, Czech Republic, Egypt, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Turkey, former Yugoslavia 25H2211 Denmark 25H2213 Bangladesh, Pakistan, South Africa, Sri Lanka 25H2215 Abu Dhabi, Albania, Antigua, Bahrain, Brunei, Dubai, Fiji, Hong Kong, India, Ireland, Kenya, Kuwait, Macao, Malaysia, Nigeria, Oman, People's Republic of China, Qatar, Singapore, United Kingdom 25H2219 Thailand 25H2221 Switzerland 25H2223 Chile, Italy 25H2225 Israel 186 IBM Mobile Systems HMM For 3-pin slim power cords: IBM Power Cord P/N Used in These Countries 76H3514 Argentina, Australia, Papua New Guinea, New Zealand, Paraguay, Uruguay 76H3516 Bahamas, Barbados, Bermuda, Bolivia, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of America, Venezuela 76H3518 Austria, Belgium, Bulgaria, Czech Republic, Egypt, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Turkey, former Yugoslavia 76H3520 Denmark 76H3522 Bangladesh, Pakistan, South Africa, Sri Lanka 76H3524 Abu Dhabi, Albania, Antigua, Bahrain, Brunei, Dubai, Fiji, Hong Kong, India, Ireland, Kenya, Kuwait, Macao, Malaysia, Nigeria, Oman, People's Republic of China, Qatar, Singapore, United Kingdom 76H3526 Japan 76H3528 Switzerland, Liechtenstein 76H3530 Chile, Italy, Ethiopia, Libia 76H3532 Israel 76H3535 Korea 76H4866 Thailand ThinkPad 560 (2640) 187 188 IBM Mobile Systems HMM Common Devices Checkout External Diskette Drive Test . . . . . External Display Self-Test . . . . . . External Keyboard/Auxiliary Input Device Fax/Modem Checkout . . . . . . . . Printer Checkout . . . . . . . . . . Port Replicator Checkout . . . . . . TrackPoint Checkout . . . . . . . . TV Tuner . . . . . . . . . . . . . . Identifying Names and Functions . Using the Front Panel . . . . . . Troubleshooting . . . . . . . . . Copyright IBM Corp. 1997 . . . . . . . . . . Checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 190 191 192 194 195 196 197 197 198 202 189 External Diskette Drive Test Use the following procedure to isolate the diskette problem to a controller, drive or diskette. A scratch, write-enabled 2HD diskette is required. 1. Select the icon FDD on the TEST MENU. By doing this, the controller test and the drive read/write test run. If the controller test detects an error, FRU code 10 appears. In this case, replace the system board. 2. If the controller test run without errors, follow the instructions on the screen and insert a scratch diskette. 3. If the drive test detects an error, FRU code 50 appears. If the diskette media are known to be good, replace the drive or the drive cable. External Display Self-Test If the display problem occurs only when using an external display, use the following instructions to correct the problem. Note Before you replace a display, check the following list to see if it is connected correctly. 8506 and 8508 displays must be connected to an Image Adapter/A or an Image-I Adapter/A. 63XX and 85XX systems support either 63XX or 85XX displays. 85XX systems with an XGA-2 adapter support 95XX displays. 95XX systems support either 63XX, 85XX, or 95XX displays. ThinkPad models support either 85XX or 95XX displays. If the screen is rolling, replace the display assembly. If that does not correct the problem, replace FRUs in the following order until the problem goes away: 1. 2. 3. 4. Video card Display adapter (any type) System board Bus adapter (if used) If the screen is not rolling, run the display self-test as follows: 1. 2. 3. 4. 5. 190 Power-off the computer and display. Disconnect the display signal cable. Power-on the display. Set the contrast to its maximum position. Set the brightness control to the center detent position. IBM Mobile Systems HMM Check for the following conditions: You should be able to vary the screen intensity by adjusting the contrast and brightness controls. The screen should be white or light gray, with a black margin (test margin) on the screen. Note: The location of the test margin varies with the type of display. The test margin might be on the top, bottom, or one or both sides. If you do not see a test margin on the screen, replace the display. If there is a test margin on the screen, replace the system board. Note: On ThinkPad Models 700, 700C, 720C, 720C, do the following: 1. Video card 2. System board External Keyboard/Auxiliary Input Device Checkout The following auxiliary input devices may be available for IBM ThinkPad models. – – – Numeric keypad Mouse (PS/2 compatible) External keyboard (with Keyboard/Miniature Mouse cable) If you suspect a problem with any of the auxiliary input devices (listed above), replace the device. If the problem is not corrected, replace the following FRUs one at a time to correct the problem. – Keyboard control card – System board If the computer receives an incorrect keyboard response, remove other external devices, check the keyboard connections, and recheck the keyboard responses. If the problem remains, replace the following FRUs one at a time to correct the problem. – Keyboard – Keyboard control card – System board If a 00030100 error message appears, power-off the computer and the external devices. Then power-on the computer before you power-on the external devices. Common Devices Checkout 191 Fax/Modem Checkout 001 – Power-off the computer. – Ensure that the modem is installed correctly. – If the modem never worked in customer mode, ensure that all drivers are loaded correctly onto the computer. – Ensure that the communication program is supported on the computer. – Ensure that the public switch telephone network (PSTN) cable and the data access arrangement (DAA) cable, if installed, are connected correctly. If you need to correct one of the above conditions, do so now; then continue. Note: PCMCIA cards can be inserted and removed while the system is powered on. – Power-on the system. – Insert the IBM Data/FAX Modem diskette into the default diskette drive. – If you are servicing a High Speed Internal Data/Fax Modem (Models FC3632 and FC3650), at the DOS prompt (for example, A:\), type IBMDIAG; then press Enter. – If you are servicing a PCMCIA Data/FAX Modem (Models FC3634 and FC3635), at the DOS prompt (for example, A:\), type ESTDIAG; then press Enter. – Follow the instructions on the screen. (If you need help, press F1.) DID THE DIAGNOSTIC TESTS DETECT AN ERROR? Yes No 002 The diagnostic tests have completed successfully. If you suspect a problem, go to Step 004. 003 Go to the Symptom-to-FRU Index for the computer you are servicing. 004 – Check the PSTN cable and the DAA cable, if installed, for continuity. IS THE CABLE(S) GOOD? Yes No 005 Replace the defective cable(s). 006 (Step 006 continues) 192 IBM Mobile Systems HMM 006 (continued) – Have the customer transmit a call. WAS THE CALL TRANSMITTED SUCCESSFULLY? Yes No 007 Go to Step 011. 008 – Have the customer receive an incoming call on the modem. WAS THE INCOMING CALL RECEIVED? Yes No 009 Go to Step 014. 010 The diagnostic tests have completed successfully. If you still suspect a problem that is not software related, replace the External DAA; then replace the modem. 011 – Have the customer transmit a call at a lower speed. WAS THE CALL TRANSMITTED SUCCESSFULLY? Yes No 012 If installed, replace the external DAA. If you do not have an external DAA installed, or replacing the external DAA does not correct the problem, replace the modem. 013 Have the telephone line checked. 014 – Have the customer receive an incoming call on the modem at a lower speed. WAS THE INCOMING CALL RECEIVED? Yes No 015 If installed, replace the external DAA. If you do not have an external DAA installed, or replacing the external DAA does not correct the problem, replace the modem. Common Devices Checkout 193 (CONTINUED) 016 Have the telephone line checked. Printer Checkout 1. Make sure the printer is correctly connected and is powered-on. 2. Run the printer self-test. If the printer self-test does not run correctly, the problem is in the printer. Refer to the printer service manual. If the printer self-test runs correctly, do the following. 1. Verify the port settings in configuration. 2. Install a wrap plug on the port (indicated in configuration) and run the advanced diagnostic tests. 3. If the advanced diagnostic tests (with the wrap plug installed) do not detect a failure, replace the printer cable. If the problem is not corrected, replace the system board. 194 IBM Mobile Systems HMM Port Replicator Checkout Use the following procedure to isolate a port replicator problem. A port replicator attaches to the system expansion connector at the rear of the computer. 1. Power-off the computer. 2. Remove the failing devices from the replicator. 3. Unplug the AC adapter from the replicator, if attached. 4. Remove the port replicator from the computer. 5. Reconnect the failing device directly to the computer. (If another device occupies the connector, remove it first.) 6. Go to General Checkout and follow that procedure. 7. If the advanced diagnostic device test does not find an error, suspect a problem with the port replicator or the system expansion bus. 8. Power-off the computer and reconnect the port replicator. 9. Power-on the computer and run the following advanced diagnostic tests: Serial port test with the wrap plug installed on the replicator. Parallel port test with the wrap plug installed on the replicator. PCMCIA-2 test with the PC test card installed. FDD-2 (FDD-1 if no drive is installed in the computer) drive test on the failing device. 10. If diagnostic errors appear, replace the replicator or diskette drive attachment unit. If the problem remains after the replacement, replace the system board. 11. If power problems appear only when using the replicator, replace the replicator. If power shut downs occur intermittently when using PCMCIA-2 devices via a port replicator, suspect an over-current problem. Some PCMCIA devices use more power; if the maximum usage of each device occurs simultaneously, the total current will exceed the limit, thereby causing a power shut down. Isolate this problem by removing one of the devices, and use the computer under the same condition, and see whether a power shut down occurs. Do this procedure for all devices then determine the cause. Customer purchase of the larger AC adapter (50W, optional) is recommended, if it is not yet in use. Common Devices Checkout 195 TrackPoint Checkout If the TrackPoint does not work, check the configuration. If the configuration of the TrackPoint is set to Disabled or Off, change it to Enable or On. If the problem remains, continue. Note: TrackPoint automatically compensates to adjust the pointer sensor. This causes the pointer to move slightly on the screen and then stop. Pointer movement might occur when a slight, steady pressure is applied to the TrackPoint pointer when the computer is powered-on or running, or when exceeded temperature range requires re-adjustment. If the cursor floats or moves erratically, power-off and disconnect the mouse. Power-on the computer. If the problem goes away, replace the mouse. If the problem remains, replace the keyboard. For click button or pointing stick problems: 1. Go to the Easy-Setup screen. 2. Select an item with the pointing stick. 3. Press either left or right click button. 4. Verify that both buttons work correctly. If the pointing stick or the click button does not work, do the following. 1. Reseat the keyboard cables. 2. Replace the keyboard. 3. Replace the interposer card (355x, 360x, 750x, 755x). 4. Replace keyboard control card (720). 5. Replace the system board. 196 IBM Mobile Systems HMM TV Tuner The TV Tuner Pack (hereafter called TV Tuner) is an option for watching TV programs or videos on the IBM TFT color notebook computer. The computer changes to TV reception when the removable diskette drive is replaced with the TV Tuner. The TV screen and normal computer display are easily switched by using the Hot key on the front panel of the TV Tuner. Identifying Names and Functions The following figure and table show the names and functions of each part of the TV Tuner. 1 13 2 12 3 11 4 10 7 9 6 5 8 Icons Functions 1 Front Panel Used to change the TV channels, switch TV mode to computer mode, and operate most functions of the TV Tuner. 2 Headphone Jack Connects the headphones. 3 Power Indicator Shows the TV Tuner is powered on. 4 Power Switch Powered on and off the TV Tuner. 5 Hot Key Switches between the TV screen and computer screen. 6 Up Switch Increases the value such as the channel number. Common Devices Checkout 197 Icons Functions 7 Down Switch Decreases the value such as the channel number. 8 Function Key Enters the mode to change the value of each function, such as TV channel or color contrast. (See “Using the Function Key” on page 199.) 9 TV/EXT Switch Switches the TV mode or external video mode. 1 Volume Knob Controls the speaker volume. 11 Audio-In Jack Connects the audio-in connector of the AV cable. 12 Video-In Jack Connects video-in connector of the AV cable. 13 RF Connector Connects the active antenna unit or antenna cable. Using the Front Panel The following table shows how to operate all functions of the TV Tuner with the controls on the front panel. Key Function Power Turns on the TV Tuner. This key is used only when the computer is turned on. Hot Key Switches computer display and TV screen. Up Increases the value of parameters, Channel Number, Color, Tint, Brightness, Contrast, Auto Tuning Sensitivity, On-screen Message Selection. 198 IBM Mobile Systems HMM Key Function Down Decreases the value of parameters, Channel Number, Color, Tint, Brightness, Contrast, Auto Tuning Sensitivity, On-screen Message Selection. Function Selects a function mode to adjust each function parameter. (See “Using the Function Key” on page 199.) TV/Ext Switches the displayed video source between the receiving TV broadcast program and external devices such as VCR, video camera recorder, laser disk, and so on. Using the Function Key: Each time you press the Function key ( ), one of the following messages (called On-Screen Message) appears at the top left corner of the LCD. The changed values are automatically saved when you return to the “TV Channel” On-Screen message. The values are not saved when you power-off the TV Tuner without returning to this message. Message on LCD Parameter TV Channel (xx) By using and , you can select the channels from 2 to 69. Color Adjustment COL By pressing and holding or , you can change the color. TINT Adjustment TNT By pressing and holding or , you can change the tint. Common Devices Checkout 199 Message on LCD Parameter Bright Adjustment BRT By pressing and holding or , you can change the brightness. Contrast Adjustment CNT By pressing and holding or , you can change the contrast. (No function) --- Reserved. Auto Tune Sensitivity Selection LO LO: Means the sensitivity of the TV is low. In this mode, the TV Tuner receives strong TV signals only. To set LO, . press HI: Means the sensitivity of the TV is high (factory default). In this mode, the TV Tuner receives weak and strong TV signals. To set HI, press . HI D3S Time On-Screen Message appears DON D3S: On-Screen Message appears for 3 seconds. To set D3S, press . DON: On-Screen Message always appears. To set DON press 200 IBM Mobile Systems HMM Power-on the TV Tuner: Use the ThinkPad Features program or PS2.EXE. to power-on the TV Tuner; then power-on the internal device in the diskette drive compartment. If power for the internal device is turned off when the TV Tuner is set up, nothing appears on the LCD display. Turn on power for the TV Tuner again. If you are using DOS, do one of the following: – Power-on the computer and type PS2 from the command prompt to start the ThinkPad Features program. Select Set Power Features from the ThinkPad Features menu; then put a check mark at Internal Serial Port (or Diskette Drive Compartment) under the Power for devices. If you need help, press F1 to display the help menu. – Type PS2 MODEM ON (or PS2 DDC ON) from the command prompt; press the Enter key to set the power ON. If you are using OS/2* or Microsoft Windows**, do the following: 1. Power-on the computer and start the ThinkPad Features program. 2. Select the Power icon; then move the pointer to Internal Serial Port (or Diskette Drive Compartment) under the Power for devices and click the button to check mark it. 3. Press the OK button. Common Devices Checkout 201 Troubleshooting The following table shows what to do to solve problems when the TV Tuner does not work correctly. Problem The TV Tuner does not operate. (No picture or sound) Probable Cause Computer is not powered on. Computer is in suspend mode. Volume control of the TV Tuner or computer is not adjusted correctly. The power for the TV Tuner is not supplied. (See “Power-on the TV Tuner” on page 201.) The wall outlet from the outdoor antenna is not active. The video or antenna cable is not connected correctly. Antenna elements of the active antenna unit are not adjusted. The batteries in the active antenna unit are not inserted correctly. The batteries in the active antenna unit are depleted. The TV Tuner is not set up correctly. You cannot watch TV or videos on the external display. LO is set for the auto tune sensitivity selection. (See page 199.) No color. The program is not in color. Snow and noise only. Switch the TV/EXT ( Pictures are out of shape, or have double images. ) button. For TV: The channel is not tuned correctly. Adjust the antenna. For VCR: Change the tracking adjustment. Dotted lines or stripes. Usually caused by interference from neon signs, hair dryers, and so on. Move the computer to avoid the interference. Picture control are not saved. Do not power-off the TV Tuner when adjusting functions such as picture control, color, tint, brightness, or contrast. Channel number is always displayed or is not displayed. 202 Select your favorite mode for the on-screen message. (See page 199.) IBM Mobile Systems HMM Miscellaneous Information Acronyms, Abbreviations and Terms Term Information ACPA/A ADP Alt ANSI ARTIC ASCII Audio Capture and Playback Adapter Automatic Data Processing Alternate American National Standards Institute A Real Time Interface Coprocessor American National Standard Code for Interface Interchange Advanced Technology (as in AT Bus) Audio Video Connection Basic Input/Output System (Controls System Resources) Bits Per Second Bytes Per Second The International Telephone and Telegraph Consultative Committee Common Command Set Common Complete Status Block Configuration Control Sub Board Compact Disc Cellular Digital Packet Data CD Read Only Memory (stores data/audio) Customer Engineer or Service Representative Cyclic Redundancy Check Cathode Ray Tube Corrective Service Diskette Color Graphics Adapter (See EGA, VGA, XGA) Cyclic Redundancy Check Cathode Ray Tube Canadian Standards Association Corrective Service Diskette Direct Access Storage Device (hard disk, diskette) Direct Memory Access Dynamic Random Access Memory Double Super Twisted Nematic Engineering Change Announcement Error Correction Code Enhanced Graphics Adapter Electrostatic Discharge Enhanced Small Device Interface Electrically Erasable Programmable Read Only Memory Energy Work Station Floppy Disk Drive Field Replaceable Unit (replaceable part) General Purpose Interface Bus (IEEE 348) General Services Administration Hard Disk Drive Height Integrated Drive Electronics Integrated Circuit Institute of Electrical and Electronics Engineers International Electrotechnical Commission Initial Machine Load AT AVC BIOS bps BPS CCITT CCS CCSB CCSB CD CDPD CD-ROM CE CRC CRT CSD CGA CRC CRT CSA CSD DASD DMA DRAM DSTN ECA ECC EGA ESD ESDI EEPROM EWS FDD FRU GPIB GSA HDD Ht IDE IC IEEE IEC IML Copyright IBM Corp. 1997 203 Term Information IPL IR ISO ISDN LAN LBA LTB LUN MAP MCGA Initial Program Load Infrared International Organization for Standardization Integrated-Services Digital Network Local Area Network Local Block Address Local Transfer Bus Logical Unit Number (as in SCSI) Maintenance Analysis Procedure Modified Color Graphics Adapter (320 x 200 x 256) Micro Channel Architecture (bus structure) Mega hertz (millions of cycles per second) Musical Instrument Digital Interface Multimedia Not Available or Not Applicable Non-Maskable Interrupt National Support Center Non Volatile Random Access Memory Original Equipment Manufacturer Personal Computer Memory Card International Association Programmable Option Select Physical Unit Number (as in SCSI) Redundant Array of Inexpensive Disks (disk array models) Random Access Memory (read/write) Red Green Blue (is in monitors) Remote Initial Program Load Read Only Memory Sequential Access Storage Device (Tape) Subsystem Control Block Small Computer Systems Interface SCSI Identification Number (assigned device number) Software Product Description Service Representative Static Random Access Memory Super Video Graphics Array Super Twisted Nematic NDD Technical Advisor (See your Marketing Representative) Telecommunications Device for the Deaf Thin-Film Transistor ThinkPad File Underwriters Laboratory Video Capture Adapter Video Electronics Standards Association Video Graphics Array (640x480x16) Vital Product Data Video Random Access Memory Write Once, Read Many Media Extended Graphics Array (1024 x 768 x 256) Luminance/Chrominance Signal (Pertains to Video) MCA MHz MIDI MM N/A NMI NSC NVRAM OEM PCMCIA POS PUN RAID RAM RGB RIPL ROM SASD SCB SCSI SCSI ID SPD SR SRAM SVGA STN T/A TDD TFT TPF UL VCA VESA VGA VPD VRAM WORM XGA Y/C 204 IBM Mobile Systems HMM Send Us Your Comments! We want to know your opinion about this manual (part number 84H8101). Your input will help us to improve our publications. Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA). Name Phone Number 1. Do you like this manual? Yes No 2. What would you like to see added, changed, or deleted in this manual? 3. What is your service experience level? Less than five years More than five years 4. Which ThinkPad systems do you service most? Thanks in advance for your response! Miscellaneous Information 205 Do You Need Technical References? We have a wide range of hardware technical references that provide in-depth information about IBM personal computer products. Our Technical Reference Library includes information about: Micro Channel, Setup, and Subsystem Control Block architectures Common interfaces (including microprocessors, system timers, parallel and serial port controllers, keyboards and keystrokes, SCSI, DMA, video, and more) Specific Personal System/2 systems (including system board connectors, jumpers, memory subsystems, I/O subsystems, programming interfaces and registers, and error codes) Basic input/output system (BIOS) Options and adapters Important A catalog of our current offerings is available on the World Wide Web at: http://www.pc.ibm.com/desktop/pcdcat.html Technical information manuals for the latest Commercial Desktop computers are available on the World Wide Web. These publications can be viewed online in BookManager format, or they can be downloaded as PostScript files. Go to http://www.pc.ibm.com/cdt and then select the “Technical information” topic. 206 IBM Mobile Systems HMM Problem Determination Tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. Machine type and model Processor or hard disk upgrades Failure symptom – Do diagnostics fail? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? – If it has been working, what changes were made prior to it failing? – Is this the original reported failure? Diagnostics Diskette Version – Type and revision level Hardware configuration – Print out (print screen) configuration from Reference Diskette currently in use – BIOS level Operating system software – Type and revision level Important To eliminate confusion, identical systems are considered identical only if they: 1. Are the exact machine type and models 2. Have the same BIOS level 3. Have the same adapters/attachments in the same locations 4. Have the same address jumpers/terminators/cabling 5. Have the same software versions and levels 6. Have the same Diagnostics Diskette (version) 7. Have the same configuration options set in the system 8. Have the same setup for the operation system control files Comparing the configuration and software set-up between “working and non-working” systems will often lead to problem resolution. Miscellaneous Information 207 Authorized Dealers or Servicers Number Information 919-517-0001 800-528-7705 800-937-3737 800-426-2472 Bulletin Board Service - PC Company Bulletin Board Service - TSS Only IBM Business Partner Education IBM Customer Engineer Technical Support IBM Dealer Support Center IBM Direct Desktop Software Sales IBM Part Number ID and Look Up IBM PC HelpCenter IBM Software Defect Support (CSDs) IBM Software Ordering (Publications) IBM Supplies Technical Hotline IBM Warranty Parts Claims Center 800-IBM-DEAL 800-342-6672 303-924-4015 800-426-7763 800-237-5511 800-327-5711 800-426-1484 800-388-7080 U.S. Customers and Helpware Subscribers Number Information 919-517-0001 800-426-8322 800-999-0052 800-237-4824 800-964-8523 800-742-2493 800-447-4700 800-426-2468 800-426-3333 800-IBM-SERV 800-772-2227 800-426-7282 800-426-9402 (Ext. 150) 800-241-1620 800-342-6672 800-237-5511 800-284-5933 914-962-0310 800-547-1283 Bulletin Board Service - PC Company Customer Education Business Unit Customized Operational Services EduQuest (Educational Computers) End User HelpDesk Support IBM Anti-Virus Services IBM Authorized Dealer Referrals IBM Dealer Referral IBM Information Referral Service IBM Service IBM PC HelpCenter and HelpDesk IBM Technical Manuals Multimedia Information Center 800-551-2832 208 Multimedia HelpCenter OS/2 Information Line OS/2 Support Services Prodigy Prodigy User Questions Technical Coordinator Program SystemXtra for Personal Systems LAN Automated Distribution/2 OS/2 Bulletin Board OS/2 Application Assistance Center Technical Solutions Magazine IBM Mobile Systems HMM IBM Canada Customer and Servicer Support Number Information 800-661-PSMT 905-316-5556 Business Partner Marketing Support Business Partner Marketing Support Toronto Business Partner Marketing Support French Customer Relations Customer Service Dispatch Customer Service Parts Customer Support Center (ISC) Customer Service Repair Centre Dealer Support Group (DSG) HelpClub Registration / IBM Direct HelpFax HelpFax - Toronto HelpPC IBM Certification Administrator Mail to: 50 Acadia Drive Markham, Ontario L3R 0B3 IBM Education (A+ Course) IBM Information Network Support IBM PC Service Partners International Warranty Registration Lexmark Product Information PartnerLine Parts Orders, Exchange or Emergency Parts Regular Orders, Exchange 514-938-6048 800-465-4YOU 800-IBM-SERV 800-263-2769 800-465-2222 416-443-5701 800-505-1855 800-465-7999 800-465-3299 905-316-3299 800-565-3344 905-513-3355 800-661-2131 800-268-3100 800-387-8343 800-487-7426 800-663-7662 800-IBM-9990 800-263-2769 416-443-5808 (Fax) 416-443-5755 514-938-3022 905-316-4255 604-664-6464 204-934-2735 800-661-7768 800-565-3344 800-387-8483 800-465-1234 905-316-4148 905-316-4100 (Fax) 905-316-4150 905-316-4100 (Fax) 905-316-4872 905-316-4100 (Fax) 800-661-2131 800-565-3344 416-443-5835 (Fax) 905-316-2445 905-316-3515 (Fax) 416-443-5778 800-505-1855 800-267-7472 Parts Orders, Inquiries PC Co Bulletin Board - Montreal PC Co Bulletin Board - Markham PC Co Bulletin Board - Vancouver PC Co Bulletin Board - Winnepeg PS Marketing Support (PSMT) PS/1 Warranty Customer Helpline PS/1 Warranty Service (DOAs) Publications Ordering Service Management Support Service Management Support Service (Warranty) Manager Service (Warranty) Manager Service Quality Programs Service Quality Programs Skill Dynamics (Education) ThinkPad EasyServe Warranty Claim Fulfillment Warranty Claim Reimbursement Warranty Claim Reimbursement Warranty Claim Parts Inquiry Warranty Provider Support Hotline Warranty Service, ThinkPad Miscellaneous Information 209 Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Subject to IBM’s valid intellectual property or other legally protectable rights, any functionally equivalent product, program, or service may be used instead of the IBM product, program, or service. The evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the responsibility of the user. IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation 500 Columbus Avenue Thornwood, NY 10594 U.S.A. 210 IBM Mobile Systems HMM Trademarks The following terms are trademarks or service marks of the IBM Corporation in the United States and other countries: AIX HelpCenter HelpWare OS/2 PS/1 Skill Dynamics Trackpoint AT HelpClub IBM Personal System/2 PS/2 SystemXtra TrackPoint II FaxConcentrator HelpLearn Micro Channel Portmaster PS/Note ThinkPad XGA The following terms are trademarks or service marks of other companies as follows: ActionMedia DCA Intel Intel486 Lexmark Mylar Microsoft PCMCIA PenDOS PenPoint Pentium PostScript Prism Prodigy QAPlus/PRO RIPL VESA Intel Corporation Digital Communications Associates, Inc. Intel Corporation Intel Corporation Lexmark International, Inc. E. I. du Pont de Nemours and Company Microsoft Corporation Personal Computer Memory Card International Association Communications Intelligence Corporation GO Corporation Intel Corporation Adobe Systems Incorporated Marcom Corporation Prodigy Services Company DiagSoft, Inc. CTA Incorporated Video Electronics Standards Association Windows is a trademark of Microsoft Corporation. Miscellaneous Information 211 IBM Part Number: 84H8101 Printed in U.S.A. S84H-81 1-
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