THINKPAD 365X/XD (2625) D3maebs6

User Manual: THINKPAD 365X/XD (2625)

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HMM TP365X, 365XD, 560 Feb 1997

This Manual Supports:

ThinkPad 365X (2625)

ThinkPad 365XD (2625)

ThinkPad 560 (2640)

S84H-8101-00

IBM Mobile Systems

Hardware Maintenance Manual

ThinkPad 365X, 365XD, 560

February 1997

We Want Your Comments!

(Please see page 205)

S84H-8101-00

IBM Mobile Systems

Hardware Maintenance Manual

ThinkPad 365X, 365XD, 560

February 1997

We Want Your Comments!

(Please see page 205)

IBM

Note

Before using this information and the product it

supports, be sure to read the general information

under “Notices” on page 210.

First Edition (February 1997)

The following paragraph does not apply to the United

Kingdom or any country where such provisions are

inconsistent with local law: INTERNATIONAL

BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY

KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT

NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. Some states do not allow disclaimer of

express or implied warranties in certain transactions,

therefore, this statement may not apply to you.

This publication could include technical inaccuracies or

typographical errors. Changes are periodically made to

the information herein; these changes will be incorporated

in new editions of the publication. IBM may make

improvements and/or changes in the product(s) and/or the

program(s) described in this publication at any time.

This publication was produced in the United States of

America. IBM may not offer the products, services, or

features discussed in this document in other countries, and

the information is subject to change without notice.

Consult your local IBM representative for information on

the products, services, and features available in your area.

Requests for technical information about IBM products

should be made to your IBM reseller or IBM marketing

representative.

Note to U.S. Government users–Documentation related to

Restricted rights–Use, duplication, or disclosure is subject

to restrictions set forth in GSA ADP Schedule Contract

with IBM Corp.

ii IBM Mobile Systems HMM

About This Manual

This manual contains service and reference information for

IBM ThinkPad 365X, 365XD, and 560 products. Use this

manual along with the advanced diagnostic tests to

troubleshoot problems effectively.

The manual is divided into sections as follows:

The Introduction section provides general information,

guidelines, and safety information required to service

computers.

The product-specific sections include service,

reference, and product-specific parts information.

The Common Devices Checkout section provides

procedures for testing the devices that are commonly

attached to ThinkPad computers.

The Miscellaneous Information section contains

information about acronyms, abbreviations, terms,

and a telephone number listing.

Important

This manual is intended for trained servicers who are

familiar with ThinkPad products. Use this manual

along with the advanced diagnostic tests to

troubleshoot problems effectively.

Before servicing an IBM ThinkPad product, be sure to

review the safety information under “Safety Notices

(Multi-lingual Translations)” on page 8 and “Safety

Information” on page 15.

iii

Related Publications

The following product publications are available through

IBM or your IBM Authorized Dealer.

Publication Part, Form Number

Mobile Systems HMM

Volume 1: Laptop,

Notebook, Portable, and

ThinkPad Computers

(Models L40, CL57, N45,

N51, P70/P75, ThinkPad

300, 350, 500, 510, 710T,

Expansion Unit, Dock I,

Dock II)

30H2356, S82G-1501-01

Mobile Systems HMM

Volume 2: ThinkPad

Computers

(Models 340, 355, 360, 370,

700, 701, 720, 750, 755)

30H2357, S82G-1502-03

Mobile Systems HMM

Volume 3: ThinkPad

Computers

(Models 365, 560, 760,

SelectaDock)

78H6675, S82G-1503-04

ThinkPad 700 (9552) HMS 42G2016, S42G-2016

ThinkPad 700 (9552) HMR 42G2015, S42G-2015

ThinkPad 700C (9552) HMS 42G2022, S42G-2022

ThinkPad 700C (9552) HMR 42G2021, S42G-2021

ThinkPad 720/720C (9552)

HMS

61G1193, S61G-1193

ThinkPad 720/720C (9552)

HMR

61G1187, S61G-1187

ThinkPad 730T (2524) HMM 82G5497, S82G-5497

ThinkPad Exp. Crtg. (3550)

HMS

42G2338, S42G-2338

ThinkPad Exp. Crtg. (3550)

HMR

42G2339, S42G-2339

PS/2 FaxConcentrator HMS 15F2262, S15F-2262

PS/2 FaxConcentrator HMR 84F8541, S84F-8541

PS/2 Comm. Cartridge I

HMS

10G5993, S10G-5993

PS/2 Comm. Cartridge I

HMR

10G5992, S10G-5992

IBM High Speed Internal,

PCMCIA Data/Fax Modems

61G1556, S61G-1556

iv IBM Mobile Systems HMM

Related Diskettes

The following diskettes are available through IBM or your

IBM Authorized Dealer.

Diskette Part, Form Number

ThinkPad 300 (2615)

Advanced Diagnostics

Diskette

33G9361, S33G-9361

ThinkPad 350, 350C, 425,

425C (2618) Advanced

Diagnostics Diskette

A211000, GA21-1000

ThinkPad 365 (2625)

Advanced Diagnostics

Diskette

76H7578, S30H-2498

ThinkPad 500 (2603)

Advanced Diagnostics

Diskette

71G3702, S71G-3702

ThinkPad 510 (2604)

Advanced Diagnostics

Diskette

83G8095, S83G-8095

ThinkPad 700 (9552)

Reference Diskette

42G2017, S42G-2017

ThinkPad 700C (9552)

Reference Diskette

42G2023, S42G-2023

ThinkPad 720/720C (9552)

Reference Diskette

61G1194, S61G-1194

ThinkPad Hardware

Maintenance Diskette

(for all Models 355, 360,

560, 750, 755, 760)

78H5384, S78H-5384

ThinkPad Dock I (3545) 71G4140, S71G-4140

Docking Station (3550) 42G2428, S42G-2428

Data/Fax Modem 61G1556, S61G-1556

FaxConcentrator/A 84F8540, S84F-8540

vi IBM Mobile Systems HMM

Contents

Introduction . . . . . . . . . . . . . . . . . . . 1

Portable Computer Descriptions .......... 2

Drive and Diskette Compatibility Matrix ....... 5

Important Service Information ........... 6

Safety Notices (Multi-lingual Translations) ..... 8

Safety Information . . . . . . . . . . . . . . . . 15

Laser Compliance Statement ........... 20

Screw Size Chart ................. 22

ThinkPad 365X, 365XD (2625) .......... 25

Read This First .................. 27

Checkout Guide . . . . . . . . . . . . . . . . . 30

Symptom-to-FRU Index . . . . . . . . . . . . . . 40

Related Service Procedures ............ 51

Product Overview (365X, 365XD) . . . . . . . . . 60

FRU Removals and Replacements ......... 61

Locations . . . . . . . . . . . . . . . . . . . . . 96

Parts Listing 365X, 365XD (2625) ........ 102

ThinkPad 560 (2640) . . . . . . . . . . . . . 115

Read This First ................. 117

Checkout Guide . . . . . . . . . . . . . . . . 121

Symptom-to-FRU Index . . . . . . . . . . . . . 132

Related Service Procedures ........... 144

Product Overview (560) . . . . . . . . . . . . . 149

FRU Removals and Replacements ........ 150

Locations . . . . . . . . . . . . . . . . . . . . 174

Parts Listing 560 (2640) ............. 178

Common Devices Checkout .......... 189

External Diskette Drive Test ........... 190

External Display Self-Test ............ 190

External Keyboard/Auxiliary Input Device Checkout 191

Fax/Modem Checkout . . . . . . . . . . . . . . 192

Printer Checkout . . . . . . . . . . . . . . . . 194

Port Replicator Checkout ............ 195

TrackPoint Checkout . . . . . . . . . . . . . . 196

TV Tuner . . . . . . . . . . . . . . . . . . . . 197

Miscellaneous Information . . . . . . . . . . . 203

Acronyms, Abbreviations and Terms ....... 203

Send Us Your Comments! ............ 205

Do You Need Technical References? ...... 206

Problem Determination Tips ........... 207

Notices . . . . . . . . . . . . . . . . . . . . . 210

viii IBM Mobile Systems HMM

Introduction

Portable Computer Descriptions .......... 2

Drive and Diskette Compatibility Matrix ....... 5

Important Service Information ........... 6

How to Use Error Messages .......... 7

How to Read POST Error Messages ...... 7

Safety Notices (Multi-lingual Translations) ..... 8

Safety Information . . . . . . . . . . . . . . . . 15

General Safety . . . . . . . . . . . . . . . . 15

Electrical Safety . . . . . . . . . . . . . . . . 16

Safety Inspection Guide ............ 17

Handling Electrostatic Discharge-Sensitive Devices 19

Grounding Requirements . . . . . . . . . . . . 19

Laser Compliance Statement ........... 20

Screw Size Chart ................. 22

Portable Computer Descriptions

Models N51, CL57, and P70/75 and Thinkpads 700x and

720x are Micro Channel systems. All others are AT/ISA

bus systems.

Model Type Processor Memory Hrd Dsk

Model L40SX 8543-044 386SX-20 2M/18M 60M

Model N45 SL 2614-065 386SL-25 2M/8M 80M

2614-067 386SL-25 2M/8M 120M

Model N51 SLC 8551-025 386SLC-16 2M/10M 80M

Model N51 SX 8551-033 386SX-16 2M/10M 40M

Model CL57 SX 8554-045 386SX-20 2M/16M 80M

Model P70 386 8573-031 80386-16 2M/8M 30M

8573-061 80386-20 2M/8M 60M

8573-121 80386-20 2M/8M 120M

Model P75 486 8573-161 80486-33 8M/16M 160M

8573-401 80486-33 8M/16M 400M

ThinkPad 300 2615-065 386SL-25 4M/12M 80M

2615-067 386SL-25 4M/12M 120M

ThinkPad 340 2610 486SLC2-50/25 4M/12M 125M

ThinkPad 340CSE 2610 486SLC2-50/25 4M/12M 200M

ThinkPad 340CSE 2610 486SLC2-66/33 4M/12M 360M

ThinkPad 345 2610 486DX4-75 4M/20M 360M

ThinkPad 345CS 2610 DX4-75 4M/20M 540M

ThinkPad 350 2618-AOE 486SL-25 4M/20M 85M

2618-JOA 486SL-25 4M/20M 125M

2618-LOA 486SL-25 4M/20M 250M

ThinkPad 350C 2618-NOA 486SL-25 4M/20M 125M

2618-POA 486SL-25 4M/20M 250M

ThinkPad 355 2619 486SX-33 4M/16M 125M

ThinkPad 355C 2619 486SX-33 4M/16M 125M

2619 486SX-33 4M/16M 250M

ThinkPad 355Cs 2619 486SX-33 2M/16M 170M

2619 486SX-33 2M/16M 250M

ThinkPad 360 2620 486SX-33 4M/16M 170M

2620 486SX-33 4M/16M 340M

ThinkPad 360C 2620 486SX-33 4M/16M 170M

2620 486SX-33 4M/16M 340M

ThinkPad 360Cs 2620 486SX-33 4M/16M 170M

2620 486SX-33 4M/16M 340M

ThinkPad 360Ce 2620 486DX2-50/25 4M/16M 170M

2620 486DX2-50/25 4M/16M 340M

2620 486DX2-50/25 4M/16M 540M

ThinkPad 360Cse 2620 486DX2-50/25 4M/16M 170M

2620 486DX2-50/25 4M/16M 340M

2620 486DX2-50/25 4M/16M 540M

ThinkPad 360P 2620 486SX-33 4M/16M 170M

2620 486SX-33 4M/16M 340M

ThinkPad 365C 2625-205 486DX4-75 8M/24M 340M

2625-x05 486DX4-75 8M/24M 540M

ThinkPad 365E 2625 5x86-100/33 8M/24M 540M

ThinkPad 365ED 2625 5x86-100/33 8M/24M 540M

ThinkPad 365X/XD 2625 Pentium-100 8M/24M 540M

2625 Pentium-100 8M/24M 810M

2625 Pentium-100 8M/24M 1.0G

ThinkPad 365X/XD 2625 Pentium-120 8M/24M 540M

2625 Pentium-120 8M/24M 810M

2625 Pentium-120 8M/24M 1.0G

ThinkPad 365X/XD 2625 Pentium-133 8M/40M 810M

2625 Pentium-133 8M/40M 1.0G

2625 Pentium-133 8M/40M 1.3G

ThinkPad 370C 9545 486DX4-75/25 4M/32M 340M

9545 486DX4-75/25 4M/32M 540M

9545 486DX4-75/33 4M/32M 810M

C Color

M Megabyte

P Pen

T Tablet

TPF ThinkPad File

2IBM Mobile Systems HMM

Model Type Processor Memory Hrd Dsk

ThinkPad 500 2603-081 486SLC2-50/25 4M/12M 80M

2603-171 486SLC2-50/25 4M/12M 170M

ThinkPad 560 2630 Pentium-100 8M/40M 540M

2630 Pentium-100 8M/40M 810M

2630 Pentium-100 8M/40M 1.0G

ThinkPad 560 2630 Pentium-120 8M/40M 540M

2630 Pentium-120 8M/40M 810M

2630 Pentium-120 8M/40M 1.0G

ThinkPad 560 2640 Pentium-130 8M/40M 540M

2640 Pentium-130 8M/40M 810M

2640 Pentium-130 8M/40M 1.0G

ThinkPad 700 9552-300 486SLC-25 4M/16M 80M

9552-301 486SLC-25 4M/16M 120M

ThinkPad 700C 9552-30B 486SLC-25 4M/16M 120M

ThinkPad 701C 2630 486DX2-25/50 4M/32M 360MB

2630 486DX2-25/50 4M/32M 540MB

2630 486DX4-25/75 8M/32M 360MB

2630 486DX4-25/75 8M/32M 540MB

ThinkPad 701Cs 2630 486DX2-25/50 4M/32M 360MB

2630 486DX2-25/50 4M/32M 540MB

2630 486DX4-25/75 8M/32M 360MB

2630 486DX4-25/75 8M/32M 540MB

ThinkPad 710T 2523-09Y 486SLC2-25 4M/12M TPF

2523-302 486SLC2-25 4M/12M 60M

2523-303 486SLC2-25 4M/12M 60M

ThinkPad 720 9552-307 486SLC-25/50 4M/16M 120M

9552-308 486SLC-25/50 4M/16M 160M

ThinkPad 720C 9552-30J 486SLC-25/50 4M/16M 160M

ThinkPad 730T 2524 486SLC2-25 4M/12M 0M

2524 486SLC2-25 4M/12M 60M

ThinkPad 750 9545-006 486SL-33 4M/20M 170M

9545-008 486SL-33 4M/20M 340M

ThinkPad 750C 9545-306 486SL-33 4M/20M 170M

9545-308 486SL-33 4M/20M 340M

ThinkPad 750Ce 9545 P24S-50/25 4M/20M 340M

ThinkPad 750Cs 9545 486SL-33 4M/20M 170M

9545 486SL-33 4M/20M 340M

ThinkPad 750P 9545-40C 486SL-33 4M/20M 170M

9545-40E 486SL-33 4M/20M 340M

ThinkPad 755C 9545 486DX4-50/25 4M/32M 170M

9545 486DX4-50/25 4M/32M 340M

9545 486DX4-50/25 4M/32M 540M

9545 486DX4-75/25 4M/32M 170M

9545 486DX4-75/25 4M/32M 340M

9545 486DX4-75/25 4M/32M 540M

ThinkPad 755CD 9545 486DX4-100/33 8M/32M 540M

9545 486DX4-100/33 8M/32M 810M

ThinkPad 755CDV 9545 486DX4-100/33 8M/32M 540M

9545 486DX4-100/33 8M/32M 810M

ThinkPad 755Ce 9545 486DX4-100/33 8M/32M 340M

9545 486DX4-100/33 8M/32M 540M

9545 486DX4-100/33 8M/32M 810M

ThinkPad 755Cs 9545 486DX4-50/25 8M/32M 170M

9545 486DX4-50/25 8M/32M 340M

9545 486DX4-50/25 8M/32M 540M

9545 486DX4-75/25 8M/32M 170M

9545 486DX4-75/25 8M/32M 340M

9545 486DX4-75/25 8M/32M 540M

ThinkPad 755Cse 9545 486DX4-100/33 8M/32M 340M

9545 486DX4-100/33 8M/32M 540M

9545 486DX4-100/33 8M/32M 810M

ThinkPad 755CV 9545 486DX4-100/33 8M/32M 540M

9545 486DX4-100/33 8M/32M 810M

ThinkPad 755CV 9545 486DX4-100/33 8M/32M 540M

9545 486DX4-100/33 8M/32M 810M

C Color

M Megabyte

P Pen

T Tablet

TPF ThinkPad File

Introduction 3

Model Type Processor Memory Hrd Dsk

ThinkPad 760C/CD 9546 Pentium-90 8M/40M 360M

9546 Pentium-120 8M/40M 720M

9546 Pentium-90 8M/40M 810M

9546 Pentium-120 8M/40M 1.2G

ThinkPad 760E/ED 9546 Pentium-120 8M/80M 810M

9546 Pentium-133 8M/80M 1.0G

9546 Pentium-150 8M/80M 1.2G

9546 Pentium-166 8M/80M 1.3G

9546 Pentium-166 8M/80M 2.1G

ThinkPad 760EL/ELD9547 Pentium-100 8M/80M 810M

9547 Pentium-100 8M/80M 1.0G

9547 Pentium-100 8M/80M 1.2G

9547 Pentium-120 8M/80M 810M

9547 Pentium-120 8M/80M 1.0G

9547 Pentium-120 8M/80M 1.2G

9547 Pentium-133 8M/80M 810M

9547 Pentium-133 8M/80M 1.0G

9547 Pentium-133 8M/80M 1.2G

ThinkPad 760L/LD 9546 Pentium-90 8M/40M 810M

9546 Pentium-90 8M/40M 1.1G

9546 Pentium-90 8M/40M 1.2G

9546 Pentium-120 8M/40M 810M

9546 Pentium-120 8M/40M 1.1G

9546 Pentium-120 8M/40M 1.2G

C Color

M Megabyte

P Pen

T Tablet

TPF ThinkPad File

4IBM Mobile Systems HMM

Drive and Diskette Compatibility Matrix

The following table provides identification information for

3.5-inch drives.

Diskette

Drive Identifying

Mark

3.5-Inch - 1.44MB 1.44 on the eject button

3.5-Inch - 2.88MB 2.88 on the eject button

The following table provides compatibility information for

3.5-inch diskettes and 3.5-inch diskette drives.

The following table provides identification information for

5.25-inch diskette drives.

Diskette

Capacity 1.44MB

Drive 2.88MB

Drive

1.0MB Read/Write Read/Write

2.0MB Read/Write Read/Write

4.0MB Not Compatible Read/Write

Diskette

Drive Identifying

Mark

5.25-Inch - 360KB (External) Asterisk on bezel

5.25-Inch - 1.2MB (Internal) 1.2 on the eject button

The following table provides compatibility information for

5.25-inch diskettes and 5.25-inch diskette drives.

Note: A 360KB diskette written to or formatted on a

1.2MB drive can be read reliably only on a 1.2MB

drive.

Diskette

Capacity 360KB

Drive 1.2MB

Drive

360KB Read/Write Read/Write

1.2MB Not Compatible Read/Write

Introduction 5

Important Service Information

Important

Diskette fixes are customer installable. The diskette

fixes are located on the PC Company Bulletin Board

Service (BBS). The direct phone line for modem

connection is 919-557-0001 or tieline 255-0001.

Advise customers to contact the PC Company

HelpCenter at 800-772-2227 if they need assistance in

obtaining or installing any diskette fixes.

Customers in Canada should call IBM HelpPC at

800-565-3344 for assistance or down-load information.

The Canadian BBS phone numbers are:

Montreal 514-938-3022

Toronto 905-316-4255

Vancouver 604-664-6464

Winnipeg 204-934-2735

FRU Replacement Strategy

Before Replacing Parts

Ensure that all diskette fixes are installed prior to

replacing any FRUs listed in this manual.

Use the following strategy to prevent unnecessary FRU

replacement and service expense:

If you are instructed to replace a FRU and that

does not correct the problem, reinstall the original

FRU before you continue.

Some computers have both a processor board and a

system board. If you are instructed to replace either

the processor board or the system board, and the first

board that you replaced does not correct the problem,

reinstall the original board, then replace the other

(processor or system) board.

If an adapter or device consists of more than one

FRU, an error code may be caused by any of the

FRUs. Before replacing the adapter or device,

remove the FRUs, one by one, to see if the

symptoms change. Replace only the FRU that

changed the symptoms.

Attention

A customized setup configuration (other than default

settings) may exist on the computer you are servicing.

Running Automatic Configuration may alter those

settings. Note the current configuration settings (using

the View Configuration option) and verify that the

settings are in place when service is complete.

6IBM Mobile Systems HMM

The advanced diagnostic tests are intended to test

only

IBM products. Non-IBM products or modified options can

give false errors and invalid responses.

Hard Disk Drive Replacement Strategy:

Always try to run a low-level format before replacing a hard

disk drive.

Attention

The drive startup sequence in the computer you are

servicing might have been changed. Be extremely

careful during write operations such as copying,

saving, or formatting. Data or programs can be

overwritten if you select an incorrect drive.

How to Use Error Messages

Use the error codes displayed on the screen to diagnose

failures. If more than one error code is displayed, begin

the diagnosis with the first error code. The cause of the

first error code can result in false error codes being

displayed. If no error code is displayed, see if the error

symptom is listed in the Symptom-to-FRU Index for the

computer you are servicing.

How to Read POST Error Messages

POST error messages are displayed on the screen as

three, four, five, or eight digits. The error messages that

can be displayed as shorter POST messages are

highlighted in this index. Some digits will represent

different information for SCSI errors versus non-SCSI

errors.

The following example shows which digits display the

shorter POST error messages and also defines the SCSI

information in an eight-digit error message.

Shorter POST Messages

Reserved Size (SCSI)

Slot Number (SCSI)

Device Code Logical Unit Number (SCSI)

ID (SCSI)

All SCSI devices are set to a different SCSI ID.

Duplicate SCSI ID settings can generate a false error

message. Use the SCSI ID to determine whether the error

message is coming from an internal or an external device.

Introduction 7

Safety Notices (Multi-lingual

Translations)

In this manual, safety notices appear in English with a

page number reference to the appropriate multi-lingual,

translated safety notice found in this section.

The following safety notices are provided in English,

French, German, Italian, and Spanish languages.

Safety Notice 1

Before the computer is powered-on after FRU

replacement, make sure all screws, springs, or other

small parts are in place and are not left loose inside

the computer. Verify this by shaking the computer

and listening for rattling sounds. Metallic parts or

metal flakes can cause electrical shorts.

Avant de remettre l'ordinateur sous tension après

remplacement d'une unité en clientèle, vérifiez que

tous les ressorts, vis et autres pièces sont bien en

place et bien fixées. Pour ce faire, secouez l'unité et

assurez-vous qu'aucun bruit suspect ne se produit.

Des pièces métalliques ou des copeaux de métal

pourraient causer un court-circuit.

Bevor nach einem FRU-Austausch der Computer

wieder angeschlossen wird, muß sichergestellt

werden, daß keine Schrauben, Federn oder andere

Kleinteile fehlen oder im Gehäuse vergessen wurden.

Der Computer muß geschüttelt und auf

Klappergeräusche geprüft werden. Metallteile oder

-splitter können Kurzschlüsse erzeugen.

Prima di accendere l'elaboratore dopo che é stata

effettuata la sostituzione di una FRU, accertarsi che

tutte le viti, le molle e tutte le altri parti di piccole

dimensioni siano nella corretta posizione e non siano

sparse all'interno dell'elaboratore. Verificare ciò

scuotendo l'elaboratore e prestando attenzione ad

eventuali rumori; eventuali parti o pezzetti metallici

possono provocare cortocircuiti pericolosi.

Antes de encender el sistema despues de sustituir

una FRU, compruebe que todos los tornillos, muelles

y demás piezas pequeñas se encuentran en su sitio y

no se encuentran sueltas dentro del sistema.

Compruébelo agitando el sistema y escuchando los

posibles ruidos que provocarían. Las piezas metálicas

pueden causar cortocircuitos eléctricos.

8IBM Mobile Systems HMM

Safety Notice 2

Some standby batteries contain a small amount of

nickel and cadmium. Do not disassemble it, recharge

it, throw it into fire or water, or short-circuit it. Dispose

of the battery as required by local ordinances or

regulations. Use only the battery in the appropriate

parts listing. Use of an incorrect battery can result in

ignition or explosion of the battery.

Certaines batteries de secours contiennent du nickel

et du cadmium. Ne les démontez pas, ne les

rechargez pas, ne les exposez ni au feu ni à l'eau.

Ne les mettez pas en court-circuit. Pour les mettre au

rebut, conformez-vous à la réglementation en vigueur.

Lorsque vous remplacez la pile de sauvegarde ou

celle de l'horloge temps réel, veillez à n'utiliser que les

modèles cités dans la liste de pièces détachées

adéquate. Une batterie ou une pile inappropriée

risque de prendre feu ou d'exploser.

Die Bereitschaftsbatterie, die sich unter dem

Diskettenlaufwerk befindet, kann geringe Mengen

Nickel und Cadmium enthalten. Sie darf nur durch die

Verkaufsstelle oder den IBM Kundendienst

ausgetauscht werden. Sie darf nicht zerlegt,

wiederaufgeladen, kurzgeschlossen, oder Feuer oder

Wasser ausgesetzt werden. Die Batterie kann

schwere Verbrennungen oder Verätzungen

verursachen. Bei der Entsorgung die örtlichen

Bestimmungen für Sondermüll beachten. Beim

Ersetzen der Bereitschafts- oder Systembatterie nur

Batterien des Typs verwenden, der in der

Ersatzteilliste aufgeführt ist. Der Einsatz falscher

Batterien kann zu Entzündung oder Explosion führen.

Alcune batterie di riserva contengono una piccola

quantità di nichel e cadmio. Non smontarle, ricaricarle,

gettarle nel fuoco o nell'acqua né cortocircuitarle.

Smaltirle secondo la normativa in vigore (DPR 915/82,

successive disposizioni e disposizioni locali). Quando

si sostituisce la batteria dell'RTC (real time clock) o la

batteria di supporto, utilizzare soltanto i tipi inseriti

nell'appropriato Catalogo parti. L'impiego di una

batteria non adatta potrebbe determinare l'incendio o

l'esplosione della batteria stessa.

Algunas baterías de reserva contienen una pequeña

cantidad de níquel y cadmio. No las desmonte, ni

recargue, ni las eche al fuego o al agua ni las

cortocircuite. Deséchelas tal como dispone la

normativa local. Utilice sólo baterías que se

encuentren en la lista de piezas. La utilización de una

batería no apropiada puede provocar la ignición o

explosión de la misma.

Introduction 9

Safety Notice 3

The battery pack contains small amounts of nickel.

Do not disassemble it, throw it into fire or water, or

short-circuit it. Dispose of the battery pack as

required by local ordinances or regulations. Use only

the battery in the appropriate parts listing when

replacing the battery pack. Use of an incorrect battery

can result in ignition or explosion of the battery.

La batterie contient du nickel. Ne la démontez pas,

ne l'exposez ni au feu ni à l'eau. Ne la mettez pas en

court-circuit. Pour la mettre au rebut, conformez-vous

à la réglementation en vigueur. Lorsque vous

remplacez la batterie, veillez à n'utiliser que les

modèles cités dans la liste de pièces détachées

adéquate. En effet, une batterie inappropriée risque

de prendre feu ou d'exploser.

Akkus enthalten geringe Mengen von Nickel. Sie

dürfen nicht zerlegt, wiederaufgeladen,

kurzgeschlossen, oder Feuer oder Wasser ausgesetzt

werden. Bei der Entsorgung die örtlichen

Bestimmungen für Sondermüll beachten. Beim

Ersetzen der Batterie nur Batterien des Typs

verwenden, der in der Ersatzteilliste aufgeführt ist.

Der Einsatz falscher Batterien kann zu Entzündung

oder Explosion führen.

La batteria contiene piccole quantità di nichel. Non

smontarla, gettarla nel fuoco o nell'acqua né

cortocircuitarla. Smaltirla secondo la normativa in

vigore (DPR 915/82, successive disposizioni e

disposizioni locali). Quando si sostituisce la batteria,

utilizzare soltanto i tipi inseriti nell'appropriato

Catalogo parti. L'impiego di una batteria non adatta

potrebbe determinare l'incendio o l'esplosione della

batteria stessa.

Las baterías contienen pequeñas cantidades de

níquel. No las desmonte, ni recargue, ni las eche al

fuego o al agua ni las cortocircuite. Deséchelas tal

como dispone la normativa local. Utilice sólo baterías

que se encuentren en la lista de piezas al sustituir la

batería. La utilización de una batería no apropiada

puede provocar la ignición o explosión de la misma.

10 IBM Mobile Systems HMM

Safety Notice 4

The lithium battery can cause a fire, explosion, or

severe burn. Do not recharge it, remove its polarized

connector, disassemble it, heat it above 100°C

(212°F), incinerate it, or expose its cell contents to

water. Dispose of the battery as required by local

ordinances or regulations. Use only the battery in the

appropriate parts listing. Use of an incorrect battery

can result in ignition or explosion of the battery.

La pile de sauvegarde contient du lithium. Elle

présente des risques d'incendie, d'explosion ou de

brûlures graves. Ne la rechargez pas, ne retirez pas

son connecteur polarisé et ne la démontez pas. Ne

l'exposez pas à une temperature supérieure à 100°C,

ne la faites pas brûler et n'en exposez pas le contenu

à l'eau. Mettez la pile au rebut conformément à la

réglementation en vigueur. Une pile inappropriée

risque de prendre feu ou d'exploser.

Die Systembatterie ist eine Lithiumbatterie. Sie kann

sich entzünden, explodieren oder schwere

Verbrennungen hervorrufen. Batterien dieses Typs

dürfen nicht aufgeladen, zerlegt, über 100 C erhitzt

oder verbrannt werden. Auch darf ihr Inhalt nicht mit

Wasser in Verbindung gebracht oder der zur richtigen

Polung angebrachte Verbindungsstecker entfernt

werden. Bei der Entsorgung die örtlichen

Bestimmungen für Sondermüll beachten. Beim

Ersetzen der Batterie nur Batterien des Typs

verwenden, der in der Ersatzteilliste aufgeführt ist.

Der Einsatz falscher Batterien kann zu Entzündung

oder Explosion führen.

La batteria di supporto e una batteria al litio e puo

incendiarsi, esplodere o procurare gravi ustioni.

Evitare di ricaricarla, smontarne il connettore

polarizzato, smontarla, riscaldarla ad una temperatura

superiore ai 100 gradi centigradi, incendiarla o gettarla

in acqua. Smaltirla secondo la normativa in vigore

(DPR 915/82, successive disposizioni e disposizioni

locali). L'impiego di una batteria non adatta potrebbe

determinare l'incendio o l'esplosione della batteria

stessa.

La bateria de repuesto es una bateria de litio y puede

provocar incendios, explosiones o quemaduras

graves. No la recargue, ni quite el conector

polarizado, ni la desmonte, ni caliente por encima de

los 100°C (212°F), ni la incinere ni exponga el

contenido de sus celdas al agua. Deséchela tal como

dispone la normativa local.

Introduction 11

Safety Notice 5

If the LCD breaks and the fluid from inside the LCD

gets into your eyes or on your hands, immediately

wash the affected areas with water for at least 15

minutes. Seek medical care if any symptoms from the

fluid are present after washing.

Si le panneau d'affichage à cristaux liquides se brise

et que vous recevez dans les yeux ou sur les mains

une partie du fluide, rincez-les abondamment pendant

au moins quinze minutes. Consultez un médecin si

des symptômes persistent après le lavage.

Die Leuchtstoffröhre im LCD-Bildschirm enthält

Quecksilber. Bei der Entsorgung die örtlichen

Bestimmungen für Sondermüll beachten. Der

LCD-Bildschirm besteht aus Glas und kann

zerbrechen, wenn er unsachgemäß behandelt wird

oder der Computer auf den Boden fällt. Wenn der

Bildschirm beschädigt ist und die darin befindliche

Flüssigkeit in Kontakt mit Haut und Augen gerät,

sollten die betroffenen Stellen mindestens 15 Minuten

mit Wasser abgespült und bei Beschwerden

anschließend ein Arzt aufgesucht werden.

Nel caso che caso l'LCD si dovesse rompere ed il

liquido in esso contenuto entrasse in contatto con gli

occhi o le mani, lavare immediatamente le parti

interessate con acqua corrente per almeno 15 minuti;

poi consultare un medico se i sintomi dovessero

permanere.

Si la LCD se rompe y el fluido de su interior entra en

contacto con sus ojos o sus manos, lave

inmediatamente las áreas afectadas con agua durante

15 minutos como mínimo. Obtenga atención medica

si se presenta algún síntoma del fluido despues de

lavarse.

12 IBM Mobile Systems HMM

Safety Notice 6

To avoid shock, do not remove the plastic cover that

surrounds the lower portion of the inverter card.

Afin d'éviter tout risque de choc électrique, ne retirez

pas le cache en plastique protégeant la partie

inférieure de la carte d'alimentation.

Aus Sicherheitsgründen die Kunststoffabdeckung, die

den unteren Teil der Spannungswandlerplatine umgibt,

nicht entfernen.

Per evitare scosse elettriche, non rimuovere la

copertura in plastica che avvolge la parte inferiore

della scheda invertitore.

Para evitar descargas, no quite la cubierta de plástico

que rodea la parte baja de la tarjeta invertida.

Safety Notice 7

Though main batteries have low voltage, a shorted or

grounded battery can produce enough current to burn

combustible materials or personnel.

Bien que le voltage des batteries principales soit peu

élevé, le court-circuit ou la mise à la masse d'une

batterie peut produire suffisamment de courant pour

brûler des matériaux combustibles ou causer des

brûlures corporelles graves.

Obwohl Hauptbatterien eine niedrige Spannung

haben, können sie doch bei Kurzschluß oder Erdung

genug Strom abgeben, um brennbare Materialien zu

entzünden oder Verletzungen bei Personen

hervorzurufen.

Sebbene le batterie di alimentazione siano a basso

voltaggio, una batteria in corto circuito o a massa può

fornire corrente sufficiente da bruciare materiali

combustibili o provocare ustioni ai tecnici di

manutenzione.

Aunque las baterías principales tienen un voltaje bajo,

una batería cortocircuitada o con contacto a tierra

puede producir la corriente suficiente como para

quemar material combustible o provocar quemaduras

en el personal.

Introduction 13

Safety Notice 8

Before removing any FRU, power-off the computer,

unplug all power cords from electrical outlets, remove

the battery pack, then disconnect any interconnecting

cables.

Avant de retirer une unité remplaçable en clientèle,

mettez le système hors tension, débranchez tous les

cordons d'alimentation des socles de prise de courant,

retirez la batterie et déconnectez tous les cordons

d'interface.

Die Stromzufuhr muß abgeschaltet, alle Stromkabel

aus der Steckdose gezogen, der Akku entfernt und

alle Verbindungskabel abgenommen sein, bevor eine

FRU entfernt wird.

Prima di rimuovere qualsiasi FRU, spegnere il

sistema, scollegare dalle prese elettriche tutti i cavi di

alimentazione, rimuovere la batteria e poi scollegare i

cavi di interconnessione.

Antes de quitar una FRU, apague el sistema,

desenchufe todos los cables de las tomas de corriente

eléctrica, quite la batería y, a continuación,

desconecte cualquier cable de conexión entre

dispositivos.

14 IBM Mobile Systems HMM

Safety Information

The following section contains the safety information that

you need to be familiar with before servicing an IBM

mobile computer.

General Safety

Follow these rules to ensure general safety:

Observe good housekeeping in the area of the

machines during and after maintenance.

When lifting any heavy object:

1. Ensure you can stand safely without slipping.

2. Distribute the weight of the object equally

between your feet.

3. Use a slow lifting force. Never move suddenly

or twist when you attempt to lift.

4. Lift by standing or by pushing up with your leg

muscles; this action removes the strain from the

muscles in your back.

Do not attempt to lift any

objects that weigh more than 16 kg (35 lb) or

objects that you think are too heavy for you.

Do not perform any action that causes hazards to the

customer, or that makes the equipment unsafe.

Before you start the machine, ensure that other

service representatives and the customer's personnel

are not in a hazardous position.

Place removed covers and other parts in a safe

place, away from all personnel, while you are

servicing the machine.

Keep your tool case away from walk areas so that

other people will not trip over it.

Do not wear loose clothing that can be trapped in the

moving parts of a machine. Ensure that your sleeves

are fastened or rolled up above your elbows. If your

hair is long, fasten it.

Insert the ends of your necktie or scarf inside clothing

or fasten it with a nonconductive clip, approximately 8

centimeters (3 inches) from the end.

Do not wear jewelry, chains, metal-frame eyeglasses,

or metal fasteners for your clothing.

Attention: Metal objects are good electrical

conductors.

Wear safety glasses when you are: hammering,

drilling soldering, cutting wire, attaching springs, using

solvents, or working in any other conditions that might

be hazardous to your eyes.

After service, reinstall all safety shields, guards,

labels, and ground wires. Replace any safety device

that is worn or defective.

Reinstall all covers correctly before returning the

machine to the customer.

Introduction 15

Electrical Safety

Observe the following rules when working on electrical

equipment.

Important

Use only approved tools and test equipment. Some

hand tools have handles covered with a soft material

that does not insulate you when working with live

electrical currents.

Many customers have, near their equipment, rubber

floor mats that contain small conductive fibers to

decrease electrostatic discharges. Do not use this

type of mat to protect yourself from electrical shock.

Find the room emergency power-off (EPO) switch,

disconnecting switch, or electrical outlet. If an

electrical accident occurs, you can then operate the

switch or unplug the power cord quickly.

Do not work alone under hazardous conditions or

near equipment that has hazardous voltages.

Disconnect all power before:

– Performing a mechanical inspection

– Working near power supplies

– Removing or installing main units

Before you start to work on the machine, unplug the

power cord. If you cannot unplug it, ask the customer

to power-off the wall box that supplies power to the

machine and to lock the wall box in the off position.

If you need to work on a machine that has

exposed

electrical circuits, observe the following precautions:

– Ensure that another person, familiar with the

power-off controls, is near you.

Attention: Another person must be there to

switch off the power, if necessary.

– Use only one hand when working with

powered-on electrical equipment; keep the other

hand in your pocket or behind your back.

Attention: There must be a complete circuit to

cause electrical shock. By observing the above

rule, you may prevent a current from passing

through your body.

– When using testers, set the controls correctly

and use the approved probe leads and

accessories for that tester.

– Stand on suitable rubber mats (obtained locally,

if necessary) to insulate you from grounds such

as metal floor strips and machine frames.

Observe the special safety precautions when you

work with very high voltages; these instructions are in

the safety sections of maintenance information. Use

extreme care when measuring high voltages.

16 IBM Mobile Systems HMM

Regularly inspect and maintain your electrical hand

tools for safe operational condition.

Do not use worn or broken tools and testers.

Never assume

that power has been disconnected

from a circuit. First,

check

that it has been

powered-off.

Always look carefully for possible hazards in your

work area. Examples of these hazards are moist

floors, nongrounded power extension cables, power

surges, and missing safety grounds.

Do not touch live electrical circuits with the reflective

surface of a plastic dental mirror. The surface is

conductive; such touching can cause personal injury

and machine damage.

Do not service the following parts

with the power on

when they are removed from their normal operating

places in a machine:

– Power supply units

– Pumps

– Blowers and fans

– Motor generators

and similar units. (This practice ensures correct

grounding of the units.)

If an electrical accident occurs:

–Use caution; do not become a victim

yourself.

– Switch off power.

– Send another person to get medical aid.

Safety Inspection Guide

The intent of this inspection guide is to assist you in

identifying potentially unsafe conditions on these products.

Each machine, as it was designed and built, had required

safety items installed to protect users and service

personnel from injury. This guide addresses only those

items. However, good judgment should be used to identify

potential safety hazards due to attachment of non-IBM

features or options not covered by this inspection guide.

If any unsafe conditions are present, you must determine

how serious the apparent hazard could be and whether

you can continue without first correcting the problem.

Consider these conditions and the safety hazards they

present:

Electrical hazards, especially primary power (primary

voltage on the frame can cause serious or fatal

electrical shock).

Explosive hazards, such as a damaged CRT face or

bulging capacitor

Mechanical hazards, such as loose or missing

hardware

Introduction 17

The guide consists of a series of steps presented in a

checklist. Begin the checks with the power off, and the

power cord disconnected.

Checklist:

1. Check exterior covers for damage (loose, broken, or

sharp edges).

2. Power-off the computer. Disconnect the power cord.

3. Check the power cord for:

a. A third-wire ground connector in good condition.

Use a meter to measure third-wire ground

continuity for 0.1 ohm or less between the

external ground pin and frame ground.

b. The power cord should be the appropriate type

as specified in the parts listings.

c. Insulation must not be frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use

good judgment as to the safety of any non-IBM

alterations.

6. Check inside the unit for any obvious unsafe

conditions, such as metal filings, contamination, water

or other liquids, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Check that the power-supply cover fasteners (screws

or rivets) have not been removed or tampered with.

18 IBM Mobile Systems HMM

Handling Electrostatic

Discharge-Sensitive Devices

Any computer part containing transistors or integrated

circuits (ICs) should be considered sensitive to electrostatic

discharge (ESD). ESD damage can occur when there is a

difference in charge between objects. Protect against ESD

damage by equalizing the charge so that the machine, the

part, the work mat, and the person handling the part are all

at the same charge.

Notes

1. Use product-specific ESD procedures when they

exceed the requirements noted here.

2. Make sure that the ESD protective devices you

use have been certified (ISO 9000) as fully

effective.

When handling ESD-sensitive parts:

Keep the parts in protective packages until they are

inserted into the product.

Avoid contact with other people.

Wear a grounded wrist strap against your skin to

eliminate static on your body.

Prevent the part from touching your clothing. Most

clothing is insulative and retains a charge even when

you are wearing a wrist strap.

Use the black side of a grounded work mat to provide

a static-free work surface. The mat is especially

useful when handling ESD-sensitive devices.

Select a grounding system, such as those listed

below, to provide protection that meets the specific

service requirement.

Note

The use of a grounding system is desirable but

not required to protect against ESD damage.

– Attach the ESD ground clip to any frame ground,

ground braid, or green-wire ground.

– Use an ESD common ground or reference point

when working on a double-insulated or

battery-operated system. You can use coax or

connector-outside shells on these systems.

– Use the round ground-prong of the AC plug on

AC-operated computers.

Grounding Requirements

Electrical grounding of the computer is required for

operator safety and correct system function. Proper

grounding of the electrical outlet can be verified by a

certified electrician.

Introduction 19

Laser Compliance Statement

Some IBM Personal Computer models are equipped from

the factory with a CD-ROM drive. CD-ROM drives are

also sold separately as options. The CD-ROM drive is a

laser product. The CD-ROM drive is certified in the U.S. to

conform to the requirements of the Department of Health

and Human Services 21 Code of Federal Regulations

(DHHS 21 CFR) Subchapter J for Class 1 laser products.

Elsewhere, the drive is certified to conform to the

requirements of the International Electrotechnical

Commission (IEC) 825 and CENELEC EN 60 825 for

Class 1 laser products.

When a CD-ROM drive is installed, note the following.

CAUTION:

Use of controls or adjustments or performance of

procedures other than those specified herein might

result in hazardous radiation exposure.

O uso de controles, ajustes ou desempenho de

procedimentos diferentes daqueles aqui especificados

pode resultar em perigosa exposição à radiação.

Pour éviter tout risque d'exposition au rayon laser,

respectez les consignes de réglage et d'utilisation des

commandes, ainsi que les procédures décrites.

Werden Steuer- und Einstellelemente anders als hier

festgesetzt verwendet, kann gefährliche

Laserstrahlung auftreten.

L'utilizzo di controlli, regolazioni o l'esecuzione di

procedure diverse da quelle specificate possono

provocare l'esposizione a

El uso de controles o ajustes o la ejecución de

procedimientos distintos de los aquí especificados

20 IBM Mobile Systems HMM

puede provocar la exposición a radiaciones

peligrosas.

Opening the CD-ROM drive could result in exposure to

hazardous laser radiation. There are no serviceable parts

inside the CD-ROM drive. Do not open.

Some CD-ROM drives contain an embedded Class 3A or

Class 3B laser diode. Note the following.

DANGER:

Laser radiation when open. Do not stare into the

beam, do not view directly with optical instruments,

and avoid direct exposure to the beam.

Radiação por raio laser ao abrir. Não olhe fixo no feixe

de luz, não olhe diretamente por meio de instrumentos

óticos e evite exposição direta com o feixe de luz.

Rayonnement laser si carter ouvert. Évitez de fixer le

faisceau, de le regarder directement avec des

instruments optiques, ou de vous exposer au rayon.

Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder

über optische Instrumente in den Laserstrahl sehen

und den Strahlungsbereich meiden.

Kinyitáskor lézersugár ! Ne nézzen bele se szabad

szemmel, se optikai eszközökkel. Kerülje a

sugárnyalábbal való érintkezést !

Aprendo l'unità vengono emesse radiazioni laser. Non

fissare il fascio, non guardarlo direttamente con

strumenti ottici e evitare l'esposizione diretta al fascio.

Radiación láser al abrir. No mire fijamente ni examine

con instrumental óptico el haz de luz. Evite la

exposición directa al haz.

Introduction 21

Screw Size Chart

Use the chart below to match the size and shape of the

screws used in the computer you are servicing.

Silver

Black

Silver

Brass

Black

Brass

Silver

Brass

Silver

Black

Brass

22 IBM Mobile Systems HMM

Screw Size Chart (continued):

Use the chart below

to match the size and shape of the screws used in the

computer you are servicing.

Brass

Black

Brass

Black

Brass

FF Silver

Black

Brass

Introduction 23

Screw Size Chart (continued):

Use the chart below

to match the size and shape of the screws used in the

computer you are servicing.

Silver

Black

Brass

24 IBM Mobile Systems HMM

ThinkPad 365X, 365XD (2625)

Read This First .................. 27

Checkout Guide . . . . . . . . . . . . . . . . . 30

Memory Checkout . . . . . . . . . . . . . . . 31

System Board and CPU Card Checkout ..... 32

Keyboard/Auxiliary Input Device Checkout .... 32

TrackPoint III Checkout ............ 33

Port Replicator Game Port Checkout ...... 33

Diskette Drive Test .............. 33

Status Indicators Checkout ........... 34

Power Systems Checkout ........... 34

Power Management Features ......... 38

Symptom-to-FRU Index . . . . . . . . . . . . . . 40

Numeric Error Codes .............. 40

Beep Symptoms . . . . . . . . . . . . . . . . 44

No-Beep Symptoms . . . . . . . . . . . . . . 45

LCD–Related Symptoms . . . . . . . . . . . . 46

Keyboard/TrackPoint III–Related Symptoms . . . 47

Indicator–Related Symptoms . . . . . . . . . . 47

Power–Related Symptoms . . . . . . . . . . . 47

Function–Related Symptoms . . . . . . . . . . 48

Peripheral Device–Related Symptoms ...... 49

Infrared–Related Symptoms . . . . . . . . . . 49

Other Symptoms . . . . . . . . . . . . . . . . 49

Intermittent Problems . . . . . . . . . . . . . 49

Undetermined Problems . . . . . . . . . . . . 50

Related Service Procedures ............ 51

Status Indicators . . . . . . . . . . . . . . . . 51

How to Run the Diagnostics .......... 54

Error Log . . . . . . . . . . . . . . . . . . . 55

Diagnostic Error Codes ............ 55

Checking the Installed Devices List ....... 57

Password Combinations (POP, HDP, PAP) . . . 58

How to Run a Low-Level Format ........ 58

PC Test Card LED ............... 58

Fn Key Combinations ............. 59

Product Overview (365X, 365XD) . . . . . . . . . 60

FRU Removals and Replacements ......... 61

1010 Rear Connector Door .......... 62

1020 Battery Pack . . . . . . . . . . . . . . 63

1025 Insulator Sheet . . . . . . . . . . . . . 64

1030 DIMM Card (If Installed) ......... 66

1040 Diskette Drive / CD-ROM Drive ...... 67

1045 Base Cover Assembly / Keyboard Latch . 69

1050 Hard Disk Drive ............. 70

1060 Top Cover . . . . . . . . . . . . . . . 71

1070 Keyboard Unit . . . . . . . . . . . . . . 73

1080 LCD Assembly . . . . . . . . . . . . . 74

1085 LCD Panel . . . . . . . . . . . . . . . 75

1090 Indicator Card . . . . . . . . . . . . . . 87

1100 Volume Switch / Speaker Assembly .... 88

1110 Keyboard Card / Cable .......... 89

1120 CPU Card and System Board Card .... 91

1130 System Board / PCMCIA Slot Assembly . . 94

Locations . . . . . . . . . . . . . . . . . . . . . 96

Front View . . . . . . . . . . . . . . . . . . 96

Inside View . . . . . . . . . . . . . . . . . . 97

Bottom View . . . . . . . . . . . . . . . . . . 98

Rear View . . . . . . . . . . . . . . . . . . . 99

Power-On Password Jumper Pads ...... 100

Parts Listing 365X, 365XD (2625) ........ 102

Model 365X - Diskette Drive ......... 102

Model 365XD - CD-ROM Drive ........ 104

Common/Option Parts List .......... 111

26 IBM Mobile Systems HMM

Read This First

Before you go to the checkout guide, be sure to read this

section.

Important Notes

Only certified trained personnel should

service the computer.

Read FRU service procedures before replacing

any FRUs.

Be extremely careful during write operations

such as copying, saving, or formatting. Drives

in the computer that you are servicing might have

been rearranged or the drive startup sequence

might have been altered. If you select an

incorrect drive, data or programs can be written

over.

Replace FRUs only for the correct model.

When you replace the FRU, make sure the

model of the machine and FRU part number are

correct by referring to the parts list.

FRUs should not be replaced because of a

single, un-reproducible failure. Single failures

can occur from a variety of reasons that have

nothing to do with a hardware defect such as:

cosmic radiation, electrostatic discharge, or

software errors. FRU replacement should only

be considered when a recurring problem exists.

If this is suspected, clear the error log and run

the test again. Do not replace any FRUs if log

errors do not reappear.

Be careful not to replace a non-defective FRU.

How to Use Error Messages: Use the error

codes displayed on the screen to diagnose failures. If

more than one error code is displayed, begin the diagnosis

with the first error code. The cause of the first error code

can result in false error codes being displayed. If no error

code is displayed, see if the error symptom is listed in the

“Symptom-to-FRU Index” on page 40.

Port Replicator Problems: If you suspect a

problem with the Port Replicator, see “Port Replicator

Checkout” in the “Common Devices Checkout” section.

How to Diagnose Multiple FRUs: When the

adapter or device has more than one FRU, the error code

could be caused by either FRU. Before replacing multiple

FRUs, try removing or exchanging each FRU, one by one

in the designated sequence, to see if the symptoms

change.

ThinkPad 365X, 365XD (2625) 27

What to Do First: The servicer must include the

following information on the parts exchange form or parts

return form that is attached to the returned FRU:

1. Name and phone number of servicer.

2. Date of service.

3. Date when part failed.

4. Date of purchase.

5. Failure symptoms, error codes appearing on

display, and beep symptoms.

6. Procedure index and page number in which

failing FRU was detected.

7. Failing FRU name and part number.

8. Machine type, model number, and serial number.

9. Customer's name and address.

Before checking problems with the computer, determine

whether or not the damage is covered by the warranty by

referring to the following:

Warranty Note

During the warranty period, the customer may be

responsible for repair costs if the computer damage

was caused by misuse, accident, modification,

unsuitable physical or operating environment, or

improper maintenance by the customer. The following

list provides some common items that are not covered

under warranty and some symptoms that may indicate

the system was subjected to stresses beyond normal

use.

LCD panel cracked by excessive force or being

dropped.

Scratched (cosmetic) parts.

Cracked or broken plastic parts, broken latches,

broken pins, or broken connectors caused by

excessive force.

Damage caused by liquid spilled into the system.

Damage caused by improperly inserting a

PCMCIA card or installation of an incompatible

card.

Damage caused by foreign material in the

diskette drive slot.

Diskette drive damage caused by pressing the

diskette drive cover or inserting diskettes with

multiple labels.

Damaged or bent diskette eject button.

CD-ROM drive damage caused by excessive

force, shock, or from being dropped.

Fuses blown by attaching a non-supported

device.

Forgotten computer or hard disk password

(making computer or hard disk unusable).

28 IBM Mobile Systems HMM

How to Disable the Power-On Password:

1. Power off the computer.

2. Open the keyboard and lift the right-most section of

the insulator sheet.

3. Push out the small door on the right side of the base

cover. See page 100 for location.

4. Apply a short across the Power-On Password Jumper

Pads.

Warning: When using a metal tool to short the two

jumper pads, make sure the metal tool does not touch

any metal parts other than the two jumper pads.

5. With the jumper tool in place, power on the computer

to clear the password.

6. Remove the jumper and power off the computer.

7. Power on the computer and verify that the password

has been cleared.

To reactivate the password, set the password again.

Supervisor and Hard Disk Passwords: The

Supervisor Password and the Hard Disk Password (HDP)

are security features that are used to protect the system

and the hard disk data from unauthorized access. No

overriding capability is provided. If only a hard disk

password is set, obtaining permission from the password

owner to unlock the password is a prerequisite for running

diagnostic tests and performing service. If both supervisor

password and hard disk password are set, you can enter

Easy-Setup by pressing the Enter key or power-on

password at the supervisor password prompt. In this case,

the Password, Start up, and Initialize icons cannot be

selected.

See “Password Combinations (POP, HDP, PAP)” on

page 58 for more information about passwords.

If the following symptoms are present, they may

indicate damage caused by non-warranted

activity:

Missing parts may be a symptom of unauthorized

service or modification.

HDD spindles can become noisy if subjected to

excessive force or if the HDD is dropped.

I9990303 errors can be caused by exposure to

strong magnetic fields.

ThinkPad 365X, 365XD (2625) 29

Checkout Guide

Use the following procedure as a guide for computer

problems.

Note

The diagnostic tests are intended to test only IBM

products. Non-IBM products, prototype cards, or

modified options can give false errors and invalid

system responses.

1. Obtain the failing symptoms in as much detail as

possible.

2. Verify the symptoms by attempting to recreate the

failure by running the diagnostic test or by repeating

the same operation.

Note

To run the diagnostics, refer to “How to Run the

Diagnostics” on page 54.

3. Use the following table with the verified symptom to

determine which page to go to. Search the

symptoms column and find the description that best

matches your symptom; then go to the page shown in

the “Go to” column.

Symptoms (Verified) Go to

Power failure. (The

power indicator does not

go on or stay on.)

“Power Systems

Checkout” on page 34.

POST does not

complete. No beeps or

error codes are

indicated.

“Symptom-to-FRU

Index” on page 40, and

then use the No-Beep

Symptoms table.

POST beeps, but no

error codes are

displayed.

“Symptom-to-FRU

Index” on page 40, and

then use the Beep

Symptoms table.

POST detected an error

and displayed numeric

error codes.

“Symptom-to-FRU

Index” on page 40, and

then use the Numeric

Error Codes table.

The diagnostic test

detected an error and

displayed a FRU code.

“FRU Codes” on

page 57.

The configuration is not

the same as the

installed devices.

“Checking the Installed

Devices List” on

page 57.

30 IBM Mobile Systems HMM

Symptoms (Verified) Go to

Other symptoms (such

as LCD display

problems).

“Symptom-to-FRU

Index” on page 40, and

then use the Other

Symptoms table.

Symptoms cannot be

recreated. (Intermittent

problems.)

Use the customer

reported symptoms and

go to “Symptom-to-FRU

Index” on page 40.

Memory Checkout

DIMM cards are available for increasing memory capacity.

Memory errors might stop system operations, show error

messages on the screen, or hang the system.

Use the following procedure to isolate memory problems.

Note

Make sure that the DIMM is fully installed into the

connector. Both latches must be latched completely.

A loose connection can cause error code 195.

1. Power off the computer and remove the DIMM from

its slot (if installed).

2. Press and hold the F1 key; then power on the

computer. Hold the F1 key down until the

Easy-Setup screen appears.

3. Select Test and press Enter.

4. Select Memory and press Enter to run the memory

test on base memory. If an error appears, replace

the system board.

5. Power off the computer and reinstall the DIMM; then

power on the computer. Verify the memory size; then

test the memory. If an error appears, replace the

DIMM.

If memory problems occur intermittently, make sure the

DIMM socket latches are latched completely. If the DIMM

latches are securely latched, use the loop option to repeat

the test. When the test detects an error, an error log is

printed on the printer connected to the parallel port. See

“Error Log” on page 55 for more information.

DIMM Displayed Value

No DIMM installed 7808KB

8MB 16000KB

16MB 24192KB

32MB 40576KB

ThinkPad 365X, 365XD (2625) 31

System Programs in Flash Memory:

System setup

programs and diagnostic tests are stored in flash memory.

Flash Memory Update:

A flash memory update is

required for the following conditions:

New versions of system programs.

New features or options are added.

To update the flash memory, do the following:

1. Get the appropriate diskette containing the update.

2. Insert the System Program Service Diskette into

drive A and power on the computer.

3. Select Update system programs from the menu.

System Board and CPU Card Checkout

The processing functions are performed by both the

system board and the CPU card. Processor problems can

be caused by either FRU. However, the CPU card

generally has a lower probability of failure. When a

numeric code calls the system board or the CPU card as a

FRU, or the CPU card is called by a diagnostic test by

showing FRU code 11, use the following procedure to

isolate the problem:

1. Run the system board test to verify the symptom.

This test verifies both the system board and the CPU

card. If no error is detected, return to “Checkout

Guide” on page 30.

2. If FRU code 10 appears, replace the system board

but do not replace the CPU card. Transfer the CPU

card from the old system board to the new system

board.

3. If FRU code 11 appears, reseat the CPU card.

4. Rerun the test to verify the fix.

5. If FRU code 11 remains, replace the CPU card.

If above procedure does not correct the problem, go to

“Undetermined Problems” on page 50.

Keyboard/Auxiliary Input Device

Checkout

Remove the external keyboard if the internal keyboard is to

be tested.

If the internal keyboard does not work or an unexpected

character appears, make sure that the three flexible cables

extending from the keyboard are correctly seated in the

connectors on the keyboard card.

If the keyboard cable connections are correct, check the

keyboard card.

32 IBM Mobile Systems HMM

TrackPoint III Checkout

If the TrackPoint III will not work, check the configuration in

the ThinkPad Features program. If the configuration of the

TrackPoint III is disabled, select Enable to enable it.

If this does not correct the TrackPoint III problem, continue

with the following steps.

The TrackPoint III does automatic compensations to adjust

the pointer sensor. During this process, the pointer moves

on the screen automatically for a short time. This

self-acting pointer movement can occur when a slight,

steady pressure is applied to the TrackPoint III pointer

while the computer is powered on or while the system is

running, or when re-adjustment is required because the

temperature has exceeded its normal temperature range.

This symptom does not indicate a hardware problem. No

service actions are necessary if the pointer movement

stops in a short period of time.

If a click button problem or pointing stick problem occurs,

do the following:

1. Go to the Easy-Setup screen.

2. Select an item with the pointing stick.

3. Press either the left or right click button.

4. Verify that both buttons work correctly.

If either the pointing stick or the click button do not work,

do the following actions one at a time to correct the

problem. Do not replace a non-defective FRU.

Reseat the keyboard card cables.

Replace the keyboard.

Replace the keyboard card.

Replace the system board.

Port Replicator Game Port Checkout

Do the following if a Port Replicator joystick problem

occurs:

1. Connect the joystick to the Port Replicator game port.

2. Go to the Easy-Setup screen.

3. Select an item with the joystick.

4. Press any button of the joystick.

5. Verify that all buttons work correctly.

If either the joystick or a button does not work, replace the

Port Replicator. If the problem still remains, replace the

system board.

Diskette Drive Test

Do the following to isolate the problem to a controller,

drive, or diskette. A scratch, write enabled, non-defective

2HD diskette is required.

FDD-1 represents the built-in diskette drive for 365X.

FDD-2 represents a diskette drive in the Port Replicator or

ThinkPad 365X, 365XD (2625) 33

a diskette drive attached through the external diskette drive

connector.

Warning: Make sure that the diskette does not have

more than one label attached to it. Multiple labels can

cause damage to the drive or can cause the drive to fail.

Do the following to select the test device:

1. Select the advanced diagnostics mode and select

Tool; then select the FDD-1 or FDD-2 icon and press

the spacebar. A mark appears next to the selected

icon. Insert a blank diskette when instructed.

2. Run the diskette drive test.

3. If the controller test detects an error, FRU code 10

appears. Replace the system board.

4. If the controller test runs without errors, the drive

read/write tests start automatically.

5. If the drive test detects an error, FRU code 50 for

FDD-1 or 51 for FDD-2 appears. If the diskette itself

is known to be good, replace the drive.

Status Indicators Checkout

If a status indicator LED problem occurs, do the following:

1. Power off the computer.

2. Power on the computer.

3. All the LEDs in the status indicator panel turn on for a

moment soon after the computer is powered on.

Verify that all indicators turn on correctly.

If some of the indicators do not turn on, replace the LED

indicator card.

If the problem still remains, replace the keyboard card.

Power Systems Checkout

To verify the symptom of the problem, power on the

computer using each of the power sources as follows:

1. Remove the battery pack, diskette drive, and hard

disk drive.

2. Connect the AC Adapter and check that power is

supplied.

3. Install the diskette drive or hard disk drive one at a

time, and check that power is supplied from each

power source.

4. Disconnect the AC Adapter, remove the hard disk and

diskette drive, and install the charged battery pack;

then check that power is supplied by the battery pack.

If you suspect a power problem, see the appropriate power

supply check listed below.

“Checking the AC Adapter” on page 35.

“Checking Operational Charging” on page 36.

“Checking the Battery Pack” on page 36.

“Checking the Backup Battery” on page 37.

34 IBM Mobile Systems HMM

Checking the AC Adapter: You are here

because the computer fails only when the AC Adapter is

used.

If the power problem occurs only when a Port

Replicator is used, replace the replicator.

If the power-on indicator does not turn on, check the

power cord of the AC Adapter for correct continuity

and installation.

If the operational charge does not work, go to

“Checking Operational Charging” on page 36.

Note

There are two types of adapters. The procedure for

checking both types is the same.

1. Unplug the AC Adapter cable from the computer and

measure the output voltage at the plug of the AC

Adapter cable. See the following figure:

(16 - 10 V)

If the voltage is correct, replace the system board.

If the problem is not corrected, go to “Undetermined

Problems” on page 50.

If the voltage is not correct, go to the next step.

2. Unplug the AC Adapter cable from the ac power

outlet and wait five minutes or longer to allow the

over-voltage protection circuit to be fully discharged

and initialized.

3. Plug the AC Adapter cable into the ac power outlet.

4. Measure the output voltage of the AC Adapter.

5. If the voltage is still not correct, replace the AC

Adapter.

Note

An audible noise from the AC Adapter does not

always indicate a defective adapter.

Pin Voltage (V dc)

1+14.5 to +17.0

2 Ground

ThinkPad 365X, 365XD (2625) 35

Checking Operational Charging: To check

operational charging, use a discharged battery pack or a

battery pack that has less than 50% of the total power

remaining when installed in the computer.

Perform operational charging. If the battery status

indicator does not turn on, remove the battery pack and

leave it to return to room temperature. Reinstall the

battery pack. If the charge indicator still does not turn on,

replace the battery pack.

Checking the Battery Pack: Battery charging will

not start until the Fuel-Gauge shows that less than 95% of

the total power remains; with this condition the battery

pack will charge to 100% of its capacity. This protects the

battery pack from being overcharged or having a

shortened life.

Do the following:

1. Power off the computer.

2. Remove the battery pack and measure the voltage

between battery terminals 2 (+) and 6 (−). See the

following figure:

6(-)

(+)

(T)

Note

Signal lines, not used in these steps, are used for

communication between the system and the

battery.

Terminal Voltage (V dc) / Signal

1 —

2+8 to +13.5

3 —

4 —

5 Thermal

6 Ground (−)

36 IBM Mobile Systems HMM

3. If the voltage is less than +9.6 V dc, the battery pack

has been discharged. Recharge the battery pack.

If the voltage is still less than +9.6 V dc after

recharging, replace the battery.

Note

If the voltage of the battery pack is 0 V, it is not

defective.

4. If the voltage is more than +9.6 V dc, measure the

resistance between battery terminals 5 and 6. The

resistance must be 4 K to 30 K ohm.

If the resistance is not correct, replace the battery

pack. If the resistance is correct, replace the system

board.

Checking the Backup Battery

1. Power off the computer and unplug the AC Adapter

from the computer.

2. Open the keyboard and remove the battery pack.

3. Lift the right-hand section of the black insulator sheet.

4. Locate the backup battery on the system board,

shown at 1.

5. Using a plastic tool, remove the backup battery from

the system board.

DANGER

Do not use a metal tool when removing

the backup battery. Use only a plastic

tool.

ThinkPad 365X, 365XD (2625) 37

6. Measure the voltage of the backup battery. Refer to

the following table for voltages:

If the voltage is correct, replace the system board.

If the voltage is not correct, the backup battery has

been discharged. Replace the backup battery.

If the backup battery discharges quickly after

replacement, replace the system board.

Wire Voltage (V dc)

+ +2.5 to +3.7

−Ground

Power Management Features

Three power management modes are provided by the

computer to reduce power consumption and prolong

battery power.

Standby Mode: When in standby mode the following

occurs:

The LCD backlight turns off.

The hard disk motor stops.

Events that cause the computer to enter standby mode:

Standby requested by the Fn key. (Fn+F3)

No activity under auto-standby enabled by the

ThinkPad Features program.

Events that cause the computer to exit or resume standby

mode:

(Resume) Any key operation.

Suspend Mode: When in suspend mode, the

following, in addition to the two actions of standby mode,

occur:

The LCD is powered off.

The hard disk is powered off.

The CPU is stopped.

Notes

1. In the ThinkPad Features Program, the computer

can be set to “Will not suspend even if LCD is

closed.”

2. When the computer is powered with ac power

and is used with one of the communication PC

cards, the computer enters

standby mode

; the

PC card and application program remain active.

3. The computer cannot enter suspend mode while

a communication link is running.

38 IBM Mobile Systems HMM

Events that cause the computer to enter suspend mode:

Suspend mode is requested by the Fn key (Fn+F4).

The LCD is closed.

The specified time has elapsed from the last

operation with the keyboard, mouse, hard disk drive,

parallel connector, or diskette drive; or the AC

Adapter is plugged in. The time is specified by

Suspend Timer

in the ThinkPad Features program.

The battery condition is low. The battery power

indicator blinks amber.

Either the

PS2 OFF

PS2 SUSpend

command is

set in the ThinkPad Features program.

Events that cause the computer to exit or resume suspend

mode:

(Resume) The LCD is opened.

(Resume) The real time clock alarm is signaled.

(Resume) The ring indicator (RI) is signaled by a

serial or PCMCIA device.

(Resume) The Fn key is pressed.

(Resume) An external keyboard key is pressed while

operating with ac power.

(Exit) Timer (timeout) conditions are satisfied for

entering hibernation mode.

Hibernation Mode: When in hibernation mode, the

following occurs:

The system status, RAM, VRAM, and setup data are

stored on the hard disk.

The system is powered off.

Note

The computer cannot enter hibernation mode when

the computer is powered with ac power and a

communication PC card is used.

Events that cause the computer to enter hibernation mode:

The keyboard is opened.

Hibernation mode is requested by the Fn key

(Fn+F12).

Timer/timeout conditions are satisfied in suspend

mode.

A critical low battery condition occurs.

The

PS2 HIB

ernation command is set in the

ThinkPad Features program.

Event that causes the computer to exit hibernation mode:

The power-on switch is operated.

When power is turned on, the hibernation history in the

boot record on the hard disk is recognized and system

status is restored from the hard disk to resume operation.

ThinkPad 365X, 365XD (2625) 39

Symptom-to-FRU Index

The Symptom-to-FRU Index lists the symptoms and errors

and the possible causes. The most likely cause is listed

first.

Note

Perform the FRU replacement or actions in the

sequence shown in the “FRU/Action” columns. If a

FRU did not solve the problem, put the original part

back in the computer. Do not replace a non-defective

FRU.

This index can also be used to help you decide which

FRUs to have available when servicing a computer.

Numeric error codes show the errors detected in POST or

system operation. In the following error codes, X can be

any number.

If no codes are available, use narrative symptoms.

If the symptom is not listed, go to “Undetermined

Problems” on page 50.

Note

For any IBM device not supported by the diagnostic

codes in this ThinkPad computer, see the manual for

that device.

Numeric Error Codes

Symptom / Error FRU / Action in Sequence

10X

101 Interrupt failure.

102 Timer failure.

103 Timer interrupt failure.

104 Protected mode

failure.

105 Last 8042 command

not accepted.

107 NMI test failure.

108 Timer bus test failure.

109 Low meg-chip select

test.

1. System Board

110

(Planar parity.)

1. Go to “Memory

Checkout” on

page 31.

2. DIMM

3. The computer is

attached to a Port

Replicator.

4. System Board

40 IBM Mobile Systems HMM

Symptom / Error FRU / Action in Sequence

111

(I/O parity.)

1. Go to “Memory

Checkout” on

page 31.

2. Port Replicator

3. System Board

158

(HDP was not set even

though the supervisor

password is set.)

1. Set an HDP for the

hard disk drive.

159

(HDP is not set the same as

the supervisor password.)

1. Set a correct HDP for

the hard disk drive.

161

(Dead battery.)

1. Go to “Checking the

Backup Battery” on

page 37.

2. Backup Battery

3. System Board

163

(Time and Date were not

set.)

1. Set Time and Date.

2. Backup Battery

3. System Board

173

(Configuration data was

lost.)

1. Select OK in the error

screen; then set the

time and date.

2. Backup Battery

3. System Board

174

(Configuration error:

Perform “Checking the

Installed Devices List” on

page 57 before changing

any FRUs.)

1. Check Device

Configuration.

2. System Board

3. Diskette Drive

Assembly

4. Hard Disk Drive

Assembly

175, 177, 178

175 EEPROM CRC #1

error.

177 Supervisor password

check sum error.

178 EEPROM is not

functional.

1. System Board

183

(Incorrect password entered

at the supervisor password

prompt.)

1. Have the user

examine the

password.

184

(POP check sum error.)

1. Reset the POP

(power-on password)

in Easy-Setup.

185

(The startup sequence is

not valid. Suspect that

power was off when the

startup sequence was being

updated.)

1. Reset the startup

sequence in

Easy-Setup.

186 1. System Board

ThinkPad 365X, 365XD (2625) 41

Symptom / Error FRU / Action in Sequence

188

(EEPROM CRC #2 error.)

1. Set the system

identification using

the ThinkPad 750Ce

hardware

maintenance diskette.

190

(Depleted battery pack was

installed when the power

was on.)

1. Go to “Checking the

Battery Pack” on

page 36.

191XX

(PM initialization error.)

1. System Board

2. CPU card

195

(The configuration read from

the hibernation area does

not match the actual

configuration.)

1. Check if the

configuration was

changed.

For example, check if

the hard disk drive is

from another computer.

Also, when a DIMM

card has been

installed, unsecured

DIMM latches can

result in this error.

Make sure the DIMM is

securely seated and

fully latched into place.

196

(Read error occurred in the

hibernation area of the

HDD.)

1. Run the hard disk

drive test.

2. Hard Disk Drive

199XX

(Resume error.)

1. System Board

1XX 1. System Board

2XX

201 Memory data error.

202 Memory line error

00–15.

203 Memory line error

16–23.

205 Memory test failure

on on-board memory.

221 ROM to RAM remap

error.

1. Go to “Memory

Checkout” on

page 31.

2. DIMM

3. System Board

301, 303, 304, 305, 3XX

(301: Keyboard error.)

1. Go to

“Keyboard/Auxiliary

Input Device

Checkout” on

page 32.

2. Keyboard

3. External Numeric

Keypad

4. External Keyboard

5. Keyboard/Mouse Cable

6. Keyboard Card

7. System Board

42 IBM Mobile Systems HMM

Symptom / Error FRU / Action in Sequence

601, 6XX

(601: Diskette drive or

controller error.)

1. Go to “Diskette Drive

Test” on page 33.

2. Diskette Drive

Assembly

3. Diskette

4. System Board

602

(Diskette read error.)

1. Go to “Diskette Drive

Test” on page 33.

2. Diskette

3. Diskette Drive

Assembly

604

(Unacceptable ID was read

from the diskette drive.)

1. Go to “Diskette Drive

Test” on page 33.

2. Diskette Drive

Assembly

3. System Board

11XX

1101: Serial_A test failure.

1. Serial Device

2. Communication Cable

3. System Board

12XX

1201: Serial_B test failure.

1. System Board

17XX

1701 Hard disk controller

failure.

1780, 1790 Hard disk 0

error.

1781, 1791 Hard disk 1

error.

1. Hard Disk Drive

2. System Board

24XX

(2401: System board video

error.)

1. System Board

808X

8081 PCMCIA presence

test failure.

(PCMCIA revision

number also

checked.)

8082 PCMCIA register

test failure.

1. Reseat the PCMCIA

Connector.

2. PCMCIA Slot

Assembly

3. PCMCIA Device

4. System Board

860X

(Pointing device error when

TrackPoint III is disabled.)

8601 System bus

error–8042 mouse

interface.

8602 External mouse

error.

8603 System bus error or

mouse error.

1. External Mouse

2. External Keyboard

3. System Board

ThinkPad 365X, 365XD (2625) 43

Symptom / Error FRU / Action in Sequence

861X

(Pointing device error when

TrackPoint III is enabled.)

8611 System bus

error–I/F between

8042 and IPDC.

8612 TrackPoint error.

8613 System board or

TrackPoint error.

1. Reseat the keyboard

connector.

2. Reseat the keyboard

TrackPoint III cable on

the keyboard card.

See “1070 Keyboard

Unit” on page 73.

3. Keyboard

4. External Mouse

5. System Board

I9990301

I9990302

I9990305

I9990301 Hard disk error.

I9990302 Invalid hard

disk boot

record.

I9990305 No bootable

device.

1. Reseat the boot

device.

2. Check the startup

sequence for the

correct boot device.

3. Check that the

operating system has

no failure and is

installed correctly.

I9990303

(Bank 2 flash ROM check

sum error.)

1. System Board

Other codes not listed

above 1. Go to “Undetermined

Problems” on

page 50.

Beep Symptoms

Symptom / Error FRU / Action in Sequence

Continuous beeps. System Board

One beep and a

blank, unreadable, or

flashing LCD.

1. Reseat the LCD connector.

2. LCD Assembly

3. System Board

One beep, and the

message “Unable to

access boot source.”

1. Boot device

2. System Board

One long beep, two

short beeps, and a

blank or unreadable

LCD.

1. System Board

2. LCD Assembly

One long beep

followed by four short

beeps each time the

power switch is

operated.

(System cannot

power on because of

low battery voltage.)

Connect the AC Adapter or

install a fully charged battery.

One beep every

second.

(System shuts down

because of low

battery voltage.)

Connect the AC Adapter or

install a fully charged battery

(allows system to complete

shutdown before changing the

battery).

44 IBM Mobile Systems HMM

Symptom / Error FRU / Action in Sequence

Two short beeps with

error codes. POST error. See “Numeric Error

Codes” on page 40.

Two short beeps with

blank screen. System Board

No-Beep Symptoms

Symptom / Error FRU / Action in Sequence

No beep, power-on

indicator not on, and

a blank LCD during

POST.

1. Go to “Power Systems

Checkout” on page 34.

2. System Board

3. Power sources

No beep, power-on

indicator on, and a

blank LCD during

POST.

1. System Board

2. CPU Card

No beep, power-on

indicator on, and a

blinking cursor only

during POST.

1. System Board

2. CPU Card

No beep during

POST but system

runs correctly.

1. Turn the volume up and

check the speaker.

2. Speaker / Volume Switch

Assembly

ThinkPad 365X, 365XD (2625) 45

LCD–Related Symptoms

Important

The TFT LCD on some models of this computer

contains over 1,440,000 thin-film transistors (TFTs). A

small number of missing, discolored, or lighted dots

(on all the time) is characteristic of TFT LCD

technology, but excessive pixel problems can cause

viewing concerns. The LCD should be replaced if the

number of dots satisfies the following condition:

The number of missing, discolored, or lighted

dots in any background is 21 or more.

Symptom / Error FRU / Action in Sequence

No beep, power-on

indicator on, and a

blank LCD during

POST.

1. System Board

2. CPU Card

LCD backlight

not working, or

LCD too dark, or

LCD brightness

cannot be

adjusted, or

LCD contrast

cannot be

adjusted.

1. Reseat the LCD connectors.

2. LCD Assembly

LCD screen

unreadable, or

Characters

missing pels, or

Screen

abnormal, or

Wrong color

displayed.

1. See important note for

“LCD–Related Symptoms.”

2. Reseat all LCD connectors.

3. LCD Assembly

4. System Board

LCD has extra

horizontal or vertical

lines displayed.

LCD Assembly

46 IBM Mobile Systems HMM

Keyboard/TrackPoint III–Related

Symptoms

Symptom / Error FRU / Action in Sequence

Keyboard (one or

more keys) does not

work.

1. Reseat the keyboard

connector.

2. Reseat the three keyboard

cables on the keyboard card.

3. Keyboard

4. Keyboard Card

5. System Board

TrackPoint III does

not work.

1. Reseat the keyboard

connector.

2. Go to “TrackPoint III

Checkout” on page 33.

3. Keyboard

4. System Board

Pointer moves

automatically or does

not work correctly.

1. See “TrackPoint III

Checkout” on page 33.

Indicator–Related Symptoms

Symptom / Error FRU / Action in Sequence

Indicator incorrectly

remains off or on, but

system runs

correctly.

1. Reseat the LED Indicator

Card cable.

2. LED Indicator Card

3. System Board

Power–Related Symptoms

Symptom / Error FRU / Action in Sequence

Power shuts down

during operation.

1. Go to “Power Systems

Checkout” on page 34.

2. Battery Pack

3. Remove the battery pack and

let it cool for two hours.

4. Power sources

The system will not

power off. System Board

ThinkPad 365X, 365XD (2625) 47

Function–Related Symptoms

Symptom / Error FRU / Action in Sequence

The system will not

enter hibernation

mode by opening the

keyboard.

1. Go to “Hibernation Mode”

on page 39 and check

whether the computer can

enter hibernation mode.

2. Enable hibernation mode

using the ThinkPad Features

program.

3. Boot an operating system and

press Fn+F12. If the

computer enters hibernation

mode, suspect that the

application program is not

working properly.

4. CPU Card

5. Initialize the system in

Easy-Setup.

6. System Board

The system will not

suspend or resume

by opening or closing

the LCD.

1. Go to “Suspend Mode” on

page 38, and check that the

computer can enter

suspend mode.

2. Boot an operating system and

press Fn+F4. If the computer

enters suspend mode,

suspect that the application

program is not working

properly.

3. Initialize the system in

Easy-Setup.

4. Keyboard Card

5. System Board

Battery Fuel-Gauge

does not go higher

than 90%.

Go to “Checking the Battery

Pack” on page 36 and see the

note.

Memory count (size)

appears different

from actual size.

Go to “Memory Checkout” on

page 31.

System configuration

does not match the

installed devices.

Go to “Checking the Installed

Devices List” on page 57.

System hangs

intermittently. Go to “Intermittent Problems”

on page 49.

48 IBM Mobile Systems HMM

Peripheral Device–Related Symptoms

Symptom / Error FRU / Action in Sequence

External display does

not work correctly.

1. See “External Display

Self-Test” in “Common

Devices Checkout” section.

Printer problems. 1. Run Printer Self-test.

2. Parallel Port Device

3. Cable

4. System Board

Serial or parallel port

device problems.

1. Device

2. Device Cable

3. System Board

Infrared–Related Symptoms

Symptom / Error FRU / Action in Sequence

Unable to

communicate using

the Infrared (IR) Port.

1. Make sure the setup for the

IR is correct.

2. Make sure there are no

fluorescent lights near the

computer.

The computer may receive

optical interference from the

fluorescent light.

3. Reseat the IR unit.

4. Run the advanced diagnostic

test. If an error occurs and a

FRU code is displayed,

replace the parts shown by

the FRU code.

Other Symptoms

Note

If you cannot find a symptom or error in this list and

the problem remains, see “Undetermined Problems”

on page 50.

Symptom / Error FRU / Action in Sequence

Errors occur only

when Port Replicator

is used.

See “Port Replicator Checkout”

in the “Common Devices

Checkout” section.

PCMCIA slot pin is

damaged. PCMCIA Slots Assembly

Intermittent Problems

Intermittent system hang problems can be caused by a

variety of reasons that have nothing to do with a hardware

defect, such as: cosmic radiation, electrostatic discharge,

or software errors. FRU replacement should only be

considered when a recurring problem exists.

When analyzing the intermittent problem, do the following:

ThinkPad 365X, 365XD (2625) 49

1. Run the advanced diagnostic test for the system

board in loop mode at least 10 times.

2. If no error is detected, do not replace any FRUs.

3. If any error is detected, replace the FRU shown by

the FRU code. Rerun the test to verify that no more

errors exist.

Undetermined Problems

You are here because the diagnostic tests did not identify

which adapter or device failed, installed devices are

incorrect, a short circuit is suspected, or the system is

inoperative. Follow the procedures below to isolate the

failing FRU (do not isolate non-defective FRUs).

Verify that all attached devices are supported by the

computer.

Verify that the power supply being used at the time of the

failure is operating correctly. (See “Power Systems

Checkout” on page 34.)

1. Power off the computer.

2. Check the cables, wires, and connectors for short

circuits and open circuits. Visually check them for

damage. If any problems are found, replace the

FRU.

3. Remove or disconnect all of the following devices.

a. Non-IBM devices

b. Devices attached to the expansion bus

connector

c. Printer, mouse, and other external devices

d. Battery pack

e. Hard disk drive

f. Internal diskette drive or CD-ROM drive

g. DIMM

h. PC Cards

4. Power on the computer.

5. Determine if the problem has changed.

6. If the problem does not occur again, reconnect the

removed devices one at a time until you find the

failing FRU.

7. If the problem still remains, remove the backup

battery and wait for 3 minutes; then replace the

backup battery and set current date and time.

8. Determine if the problem has changed.

9. If the problem remains, replace the following FRUs

one at a time. Do not replace a non-defective FRU.

Keyboard card

LCD assembly

System board

CPU card

50 IBM Mobile Systems HMM

Related Service Procedures

This section provides information about the following:

“Status Indicators”

“How to Run the Diagnostics” on page 54

“Diagnostic Error Codes” on page 55

“Error Log” on page 55

“Checking the Installed Devices List” on page 57

“Password Combinations (POP, HDP, PAP)” on

page 58

“How to Run a Low-Level Format” on page 58

“PC Test Card LED” on page 58

“Fn Key Combinations” on page 59

“Keyboard/Auxiliary Input Device Checkout” on

page 32

Status Indicators

The system status LED indicators show the current

computer status in green and amber using symbols. The

following shows the location of each symbol and the

meaning of each indicator.

1952 63 7

4 8

Symbol Color Meaning

1 Battery

Power Status

Green Indicates that sufficient

power remains for

operation. The battery

power status cannot be

determined when the

battery is not installed in

the computer.

Blinking

Amber

Indicates that the battery

pack needs charging.

When the indicator starts

blinking amber, the

computer beeps three

times.

ThinkPad 365X, 365XD (2625) 51

Symbol Color Meaning

2 Battery

Charging

Green Indicates that the battery

pack is charging. When

the indicator turns off, the

battery pack is fully

charged.

Off Indicates that the battery

pack is charged (if the AC

Adapter is attached).

3 Diskette

Drive In Use

Amber Turns on when data is

written to or read from the

internal diskette drive.

4 Hard Disk

In-Use

Amber Turns on when data is

read from or written to the

hard disk or internal

CD-ROM. Do not enter

suspend mode or turn off

the computer when this

indicator is on.

5 Numeric

Lock

Green When on, indicates the

numeric keypad on the

keyboard is enabled. You

enable and disable the

keypad by pressing and

holding the Shift key.

Then press the NumLk

key.

6 Caps Lock Green When on, indicates the

Caps Lock mode is

enabled. All alphabetic

characters (A–Z) are

entered in capital letters

without pressing the Shift

key. You enable and

disable Caps Lock mode

by pressing the Caps

Lock key.

7 Scroll Lock Green Alternately turns on and

off each time the Scroll

Lock key is pressed.

While this indicator is on,

the Arrow keys are used

as screen-scroll function

keys. In this state, the

cursor cannot be moved

with the Arrow keys. Not

all application programs

support this function.

52 IBM Mobile Systems HMM

Symbol Color Meaning

8 Suspend

Mode

Green When on, indicates the

computer is in suspend

mode.

Blinking

Green

Indicates that the

computer is entering

suspend mode or

hibernation mode, or the

computer is resuming

normal operation.

9 Power On Green Shows that the computer

is operational. This

indicator turns on when

the computer is turned on

and the computer is not in

suspend mode.

1 CD-ROM

Drive /

Diskette

Drive

In-Use

LED

Amber 365XD: turns on when

data is read from a CD in

the CD-ROM drive. Do

not enter suspend mode

or eject the CD when this

indicator is on.

Amber 365X: turns on when

data is read from or

written to a diskette in the

internal diskette drive. Do

not enter suspend mode

or eject the diskette when

this indicator is on.

ThinkPad 365X, 365XD (2625) 53

How to Run the Diagnostics

Use either the TrackPoint III or the cursor move keys to

interact with the tests. The Enter key works the same as

selecting the OK icon to reply OK.

Note

Make sure you have the following tools available

before starting the tests:

Wrap Plug (P/N 72X8546) for the serial and

parallel connector tests.

Wrap Plug (P/N 35G4680) for the PCMCIA tests.

Scratch diskette for the FDD1 or FDD2 tests.

Any data CD for the CD-ROM drive test.

1. Press and hold the F1 key; then power on the

computer. Hold the F1 key down until the

Easy-Setup screen appears.

2. Select Test and press Enter.

3. Select a device and press Enter to run the test.

4. The test progress screen appears.

5. OK appears when the test ends without any errors.

6. Start the Advanced Diagnostic test by pressing

Ctrl+A on the basic diagnostic menu screen.

7. Select Tool to install the tools.

8. Select a device, press the Spacebar and install the

tool. Multiple devices can be selected by repeating

this step.

A mark appears beside the selected devices.

9. Select OK and press Enter if the selection is OK.

10. Select a device and press Enter to start the tests.

11. Select Test All to test all devices.

12. Select Loop Test to run the tests in a repeated loop.

A loop option menu appears in which a device loop or

all-device loop can be selected. Select a device and

press the Spacebar to select a device. Repeat this

step to select multiple devices. Press Enter to start

the diagnostic loop. If no device is selected, all

device tests are looped.

13. To exit the loop, keep pressing Ctrl+Pause until the

test exits. A beep sounds to notify that the exit

interrupt is sensed by the test program.

54 IBM Mobile Systems HMM

Error Log

Diagnostic errors are printed on the printer that is attached

to the parallel port when the error is detected. The error is

also logged in the system memory.

Do the following to display the errors:

1. End the test, if it is running.

2. Press Ctrl+A to select the advanced diagnostic mode.

3. Press Ctrl+E.

4. The error log appears.

5. To exit the screen, select the cancel icon or press

Esc.

The error log is not saved when the system is powered-off.

Diagnostic Error Codes

If an error is detected, the following appears:

Large X on the left side of the device icon.

Device ID (three digit)

Error code (two digit)

FRU code (four digit)

Exit

Restart

Start

SystemBoard Memory Display HDD FDD-1 Parallel

PCMCIA

FDD-2

Serial CDROM AudioInfrared

The device ID and error code are used to indicate the

detail portion of the FRU which caused the error. If

replacing a FRU does not correct the problem, see the

device ID or error code from the previous failure. If they

have changed, the cause might be because the new FRU

is defective or that the FRU was incorrectly installed.

ThinkPad 365X, 365XD (2625) 55

Device ID: If an error is detected by the diagnostic

tests, a three-digit device ID is displayed. The device ID

indicates the suspected device.

Icon Device

ID Suspected Device

SystemBoard

001 System Board

003 Keyboard

007 Math Coprocessor

086 Pointing Device

Memory

002 Memory

Display

050 Display

HDD

017 Hard Disk Drive

FDD-1

1006 Diskette Drive

FDD-2

2066 External Diskette Drive

080 PCMCIA

Parallel

009 Parallel

Serial

011 Serial

CDROM

215 CD-ROM

Infrared

103 Infrared port

Audio

150 Audio (ESS AudioDrive

Sound Chip)

56 IBM Mobile Systems HMM

FRU Codes: If an error is detected by the diagnostic

tests, a

four-digit

FRU code is displayed. The FRU code

indicates two suspected FRUs. Replace the FRU that is

indicated by the

two leftmost digits

first, then replace the

FRU indicated by the

two rightmost digits

. No FRU is

assigned to code 00. If only one FRU is suspected, the

other FRU code is filled with zeros. See the referenced

page before replacing the FRU.

If the problem remains after replacement of the FRUs, go

to “Undetermined Problems” on page 50.

FRU Code FRU/Action

10 System Board

11 CPU Card

20 Memory

(See “Memory Checkout” on page 31.)

30 Reserved

32 External Keyboard

33 External Mouse

40 LCD Assembly

45 External CRT

50 1. Reseat the Diskette Drive (FDD-1)

2. Diskette Drive (FDD-1)

51 1. Reseat the Diskette Drive (FDD-2)

2. Diskette Drive (FDD-2)

60 1. Reseat the Hard Disk Drive (HDD)

2. Hard Disk Drive (HDD)

72 PCMCIA Slot Assembly

90 CD-ROM Drive

Checking the Installed Devices List

If a device is installed but the icon appears in a gray shade

rather than a dark shade on the basic diagnostics screen,

the device is defective. Reseat the device connectors. If

the symptom remains, replace the device or the system

board. If needed, adjust the contrast control to clearly

distinguish the shade of the icon.

If a device that is not installed appears in a dark shade (for

example, FDD-2 appears in a dark shade when

second

FDD is installed), do the following:

1. Replace the first device in the configuration, such as

the FDD-1.

2. If the problem remains, replace the system board.

The PCMCIA, Parallel, and Serial icons are always

displayed in a dark shade because the icons represent

subsystems of the system board and not the actual

attachment of the devices.

ThinkPad 365X, 365XD (2625) 57

The FDD-1 icon represents the first drive in the system

configuration. Similarly, the FDD-2 icon represents the

second drive, attached to the external diskette drive

connector or through a Port Replicator.

Password Combinations (POP, HDP,

PAP)

When the power-on password (POP), hard disk password

(HDP), and supervisor password (PAP) are used, the

following situations may occur:

When the POP is the same as the HDP

The POP prompt appears, but the HDP prompt does

not appear.

When the POP is not the same as the HDP

The POP and HDP prompts both appear.

When the PAP and HDP are enabled

When a PAP is used, the HDP is enabled

automatically, but no HDP prompt appears. The HDP

is set to the same password as the PAP.

How to Run a Low-Level Format

Do the following to format the hard disk.

Warning: Make sure the drive address to be formatted is

correct. This procedure will erase all information on the

disk.

1. Power off the computer.

2. Insert the ThinkPad 750Ce hardware maintenance

diskette into diskette drive A and power on the

computer.

Note

You can use this maintenance diskette for the

ThinkPad 365X and 365XD computers.

3. Select Format the hard disk from the main menu.

4. Select the drive from the menu.

5. Follow the instructions on the screen.

PC Test Card LED

The green LED on the PC test card turns on when the

PCMCIA test is running. If the LED does not turn on,

check that the card is installed correctly by reseating the

card. If it still does not turn on after it is reseated, try

using another slot for the test. If the LED still does not

turn on and the test fails, replace the FRU shown by the

diagnostic error code.

58 IBM Mobile Systems HMM

Fn Key Combinations

The following table shows the Fn key and function key

combinations and their corresponding functions.

The Fn key works independently from the operating

system. The operating system obtains the status through

the system management interface to control the system.

Fn +Description

F1 Reserved

F2 Fuel-Gauge display ON/OFF

F3 Standby mode invocation

F4 Suspend mode invocation

F5 Reserved

F6 Reserved

F7 LCD/CRT display switching

F8 Reserved

F9 Reserved

F10 Reserved

F11 Power management mode switching

(Toggles between High Power, Auto, and

Customize settings.)

F12 Hibernation invocation

Page

Reserved

Page

Down

Reserved

ThinkPad 365X, 365XD (2625) 59

Product Overview (365X, 365XD)

The following table shows an overview of the system

features.

Feature Description

Processor Intel** Pentium** 100 MHz,

120 MHz, or 133 MHz.

Bus Architecture PCI

Memory (Standard) 8MB

Memory (Option) 8 MB, 16 MB, or 32 MB

DIMM card, maximum 40 MB

(70ns, 144-pin EDO)

CMOS RAM 114 bytes

SVGA Video 10.4-inch, 65,536 colors

800×600 pixel TFT color LCD

11.3-inch, 65,536 colors

800×600 pixel TFT color LCD

10.4-inch, 256 colors,

800×600 pixel DSTN color

LCD

11.3-inch, 256 colors,

800×600 pixel DSTN color

LCD

Diskette Drive

(For 365X: built-in;

for 365XD: external)

1.44MB (2-mode), 3.5-inch

1.44MB (3-mode), 3.5-inch,

for Japan

Hard Disk Drive 810MB, 2.5-inch, IDE

interface

1.08GB, 2.5-inch, IDE

interface

1.4GB, 2.5-inch, IDE interface

2.1GB, 2.5-inch, IDE interface

I/O Port Headphone

Microphone

Stereo Line-In

Port Replicator

Audio ESS AudioDrive Sound Chip

Internal speaker

Mechanical volume

CD-ROM

(For 365XD: built-in)

5-inch, X4, X6, or X8 speed,

IDE interface

Infrared Transfer Rear IR port

IrDA** 1.0 compliant

115K bps

PCMCIA** Cards One Type III

or two Type II

60 IBM Mobile Systems HMM

FRU Removals and Replacements

This section contains information about removals and

replacements.

Do not damage any part. Only certified and trained

personnel should service the computer.

The arrows in the “Removals and Replacements”

section show the direction of movement to remove a

FRU, or to turn a screw to release the FRU. The

arrows are marked in numeric order, in square

callouts, to show the correct sequence of removal.

When other FRUs must be removed before removing

the failing FRU, they are listed at the top of the page.

To replace a FRU, reverse the removal procedure

and follow any notes that pertain to replacement.

See “Locations” for internal cable connections and

arrangement information.

When replacing a FRU, use the correct screw size as

shown in the procedures.

Safety Notice 1: Translation on page 8

Before the computer is powered-on after FRU

replacement, make sure all screws, springs, or other

small parts, are in place and are not left loose inside

the computer. Verify this by shaking the computer

and listening for rattling sounds. Metallic parts or

metal flakes can cause electrical short circuits.

Safety Notice 3: Translation on page 10

The battery pack contains small amounts of nickel.

Do not disassemble it, throw it into fire or water, or

short-circuit it. Dispose of the battery pack as

required by local ordinances or regulations.

Safety Notice 8: Translation on page 14

Before removing any FRU, power-off the computer,

unplug all power cords from electrical outlets, remove

the battery pack, and then disconnect any

interconnecting cables.

ThinkPad 365X, 365XD (2625) 61

1010 Rear Connector Door

Remove the center latch, then remove the rear connector

door by flexing it.

62 IBM Mobile Systems HMM

1020 Battery Pack

Note

Be careful that the computer does not fall backward

when the battery pack is removed.

ThinkPad 365X, 365XD (2625) 63

1025 Insulator Sheet

To access items under the keyboard other than the battery

pack, first raise the black insulator sheet as shown in the

figures.

To access the hard disk drive and DIMM slots, remove the

three screws and raise the middle section of the insulator

sheet, as shown in the figures.

The location of the screws is different according to the

model.

64 IBM Mobile Systems HMM

Step Screw Location (Quantity) Length

1Insulator Sheet (2) M3 x 3 mm

2HDD Bracket (1) M2 x 5 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 65

1030 DIMM Card (If Installed)

Battery Pack (1020)

Lift Insulator Sheet (1025)

Notch

66 IBM Mobile Systems HMM

1040 Diskette Drive / CD-ROM Drive

Battery Pack (1020)

Lift Insulator Sheet (1025)

Diskette Drive (Model 365X):

Note

Release the latch at the left side of the diskette drive,

as shown in the figure at 3, and remove the diskette

drive.

Step Screw Location (Quantity) Length

1Diskette Drive (2) M2 x 5 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 67

CD-ROM Drive (Model 365XD)

Warning

Remove the CD-ROM drive exactly as shown in the

figure. Do not apply any extra force to the CD-ROM

drive when removing it.

Step Screw Location (Quantity) Length

1CD-ROM Drive (2) M2 x 8 mm

Note: Make sure you use the correct screws when replacing.

68 IBM Mobile Systems HMM

1045 Base Cover Assembly / Keyboard

Latch

Battery Pack (1020)

Diskette Drive / CD-ROM Drive (1040)

Note

Push the keyboard latch from the outside of the base

cover ( 1), then pull out the latch ( 2). Some

pressure might be needed to push the latch.

When replacing:

Assemble the parts as shown below; then replace the

latch.

ThinkPad 365X, 365XD (2625) 69

1050 Hard Disk Drive

Battery Pack (1020)

Lift Insulator Sheet (1025)

Warning

Do not drop or apply any shock to the hard disk

drive. The hard disk drive is sensitive to physical

shock. Incorrect handling can cause damage and

permanent loss of data on the hard disk. Before

removing the hard disk drive, have the user make a

backup copy of all the information on the hard disk.

Never remove the hard disk drive while the system is

operating or is in suspend mode.

Notes

1. Before removing the hard disk drive, eject the

CD-ROM tray by by inserting a pin into the

mechanical eject hole on the front of the

CD-ROM drive. Pull the tray out fully.

Otherwise, the CD-ROM drive may be damaged

when you remove the hard disk drive.

2. Remove the hard disk drive exactly as shown in

the figure. Do not apply any extra force to the

hard disk drive when removing it.

3. This procedure is the same for Model 365X and

Model 365XD.

Eject hole

70 IBM Mobile Systems HMM

1060 Top Cover

Battery Pack (1020)

Step Screw Location (Quantity) Length

2Top Cover (2) M2 x 5 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 71

Note

When replacing the top cover, be careful not to

damage the resume switch. Ensure that the resume

switch extends through the hole, as shown in the

figure.

When replacing

Resume switch

72 IBM Mobile Systems HMM

1070 Keyboard Unit

Battery Pack (1020)

Top Cover (1060)

When replacing the keyboard unit, connect the keyboard

connector as shown in the figure; then replace the

keyboard.

Cable of the

TrackPoint 222

111

ThinkPad 365X, 365XD (2625) 73

1080 LCD Assembly

Battery Pack (1020)

Insulator Sheet (1025)

Diskette Drive / CD-ROM Drive (1040)

Hard Disk Drive (1050)

Top Cover (1060)

Keyboard Unit (1070)

Step Screw Location (Quantity) Length

1Base Cover (4) M3 x 5 mm

2LCD Assembly (4) M2 x 5 mm

3LCD Cable (1) M3 x 4 mm

Note: Make sure you use the correct screws when replacing.

74 IBM Mobile Systems HMM

1085 LCD Panel

Battery Pack (1020)

Insulator Sheet (1025)

Diskette Drive / CD-ROM Drive (1040)

Hard Disk Drive (1050)

Top Cover (1060)

Keyboard Unit (1070)

LCD Assembly (1080)

DSTN LCD Panel

Latches A Latches B

Latches A

Latches B

*Latches only for 11.3-inch LCDs (total 5 latches).

Step Screw Location (Quantity) Length

2LCD Front Cover (2) M3 x 6 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 75

**Part only for 10.4-inch LCDs.

Step Screw Location (Quantity) Length

5LCD Panel (4) M3 x 6 mm

Note: Make sure you use the correct screws when replacing.

76 IBM Mobile Systems HMM

Step Screw Location (Quantity) Length

9LCD Cable (1) M3 x 6 mm

11 Inverter Card (1) ST2.9 x

4.5 mm

(10.4-inch

LCD)

M3 x 6 mm

(11.3-inch

LCD)

13 Right Hinge (1) M3 x 6 mm

14 Hinge (2) M2 x 4 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 77

TFT 10.4-inch LCD Panel (A)

TFT 10.4 (A) P/N 46H8093 69H7947 82H8039

Note: You can replace the entire 10.4-inch TFT LCD unit

(A) with the entire LCD unit (B), or vice versa. But

you cannot replace parts of (A) with parts of (B), or

vice versa.

Latches A Latches B

Latches A

Latches B

Step Screw Location (Quantity) Length

2LCD Front Cover (2) M3 x 6 mm

Note: Make sure you use the correct screws when replacing.

78 IBM Mobile Systems HMM

Step Screw Location (Quantity) Length

6LCD Panel (4) M3 x 6 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 79

When replacing:

When replacing the LCD cable, replace the copper

tape and gasket top as shown below.

Gasket Top

Step Screw Location (Quantity) Length

9LCD Cable (1) M3 x 6 mm

11 Inverter Card (1) ST2.9 x

4.5 mm

13 Right Hinge (1) M3 x 6 mm

14 Hinge (2) M2 x 4 mm

Note: Make sure you use the correct screws when replacing.

80 IBM Mobile Systems HMM

TFT 10.4-inch LCD Panel (B)

TFT 10.4 (B) P/N 83H5349 83H5350

Note: You can replace the entire 10.4-inch TFT LCD unit

(A) with the entire LCD unit (B), or vice versa. But

you cannot replace parts of (A) with parts of (B), or

vice versa.

Latches A Latches B

Latches A

Latches B

Step Screw Location (Quantity) Length

2LCD Front Cover (2) M3 x 6 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 81

Step Screw Location (Quantity) Length

5LCD Panel (4) M3 x 6 mm

Note: Make sure you use the correct screws when replacing.

82 IBM Mobile Systems HMM

Step Screw Location (Quantity) Length

8LCD Cable (1) M3 x 6 mm

1Inverter Card (1) ST2.9 x

4.5 mm

12 Right Hinge (1) M3 x 6 mm

13 Hinge (2) M2 x 4 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 83

TFT 11.3-inch LCD Panel

Latches A Latches B

Latches A

Latches B

Step Screw Location (Quantity) Length

2LCD Front Cover (2) M3 x 6 mm

Note: Make sure you use the correct screws when replacing.

84 IBM Mobile Systems HMM

When replacing:

When replacing the LCD panel, glue the rear foam on

the rear of the LCD as shown below.

Step Screw Location (Quantity) Length

5LCD Panel (4) M3 x 6 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 85

Step Screw Location (Quantity) Length

9LCD Cable (1) M3 x 6 mm

11 Inverter Card (1) M3 x 6 mm

13 Right Hinge (1) M3 x 6 mm

14 Hinge (2) M2 x 4 mm

Note: Make sure you use the correct screws when replacing.

86 IBM Mobile Systems HMM

1090 Indicator Card

Battery Pack (1020)

Insulator Sheet (1025)

Diskette Drive / CD-ROM Drive (1040)

Hard Disk Drive (1050)

Top Cover (1060)

Keyboard Unit (1070)

LCD Assembly (1080)

LCD Panel (1085)

Step Screw Location (Quantity) Length

2Indicator Card (2) M2 x 4 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 87

1100 Volume Switch / Speaker

Assembly

Battery Pack (1020)

Insulator Sheet (1025)

Diskette Drive / CD-ROM Drive (1040)

Hard Disk Drive (1050)

Top Cover (1060)

Keyboard Unit (1070)

LCD Assembly (1080)

LCD Panel (1085)

Indicator Card (1090)

Step Screw Location (Quantity) Length

2Speaker Assembly (1) M2 x 4 mm

3Speaker Assembly (2) M2 x 5 mm

Note: Make sure you use the correct screws when replacing.

88 IBM Mobile Systems HMM

1110 Keyboard Card / Cable

Battery Pack (1020)

Insulator Sheet (1025)

Diskette Drive / CD-ROM Drive (1040)

Hard Disk Drive (1050)

Top Cover (1060)

Keyboard Unit (1070)

LCD Assembly (1080)

LCD Panel (1085)

Indicator Card (1090)

Step Screw Location (Quantity) Length

1Keyboard Card (1) M2 x 5 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 89

Note

To remove the cable, do steps 6 and 7.

When reinstalling the cable, make sure the cable end with

the letter P is installed in the system board connector. The

end with the letter K should be installed in the keyboard

card connector. (The letters should be facing you when

you install the cable from the front of the machine.)

90 IBM Mobile Systems HMM

1120 CPU Card and System Board

Card

Battery Pack (1020)

Insulator Sheet (1025)

Diskette Drive / CD-ROM Drive (1040)

Hard Disk Drive (1050)

Top Cover (1060)

Keyboard Unit (1070)

LCD Assembly (1080)

LCD Panel (1085)

Indicator Card (1090)

Volume Switch / Speaker (1100)

Keyboard Card (1110)

To remove the system board and CPU Card:

Step Screw Location (Quantity) Length

1CPU Card to System Board (1) M2 x 4 mm

2CPU Card to System Board (2) M2 x 5 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 91

Note

The system board fits exactly in place in the base

cover. Align the system board carefully when

removing or reinstalling. Do not force it. Be careful

not to damage the input jacks on the left side of the

computer or the PCMCIA slots on the right side of the

computer.

92 IBM Mobile Systems HMM

To remove the CPU card from the system board:

Rear view

Connector

Be Careful

When connecting the CPU card and the system board

again, use the procedures exactly as shown in the

figures. Make sure that the two CPU card connectors

are connected properly. If these connectors are not

properly connected, the computer will not work.

Step Screw Location (Quantity) Length

1System Board (2) M2 x 4 mm

2System Board (3) M2 x 4 mm

3System Board (1) M2 x 4 mm

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 93

1130 System Board / PCMCIA Slot

Assembly

Battery Pack (1020)

Insulator Sheet (1025)

Diskette Drive / CD-ROM Drive (1040)

Hard Disk Drive (1050)

Top Cover (1060)

Keyboard Unit (1070)

LCD Assembly (1080)

LCD Panel (1085)

Indicator Card (1090)

Volume Switch / Speaker (1100)

Keyboard Card (1110)

CPU Card (1120)

Be Careful

Connect the CPU card using the procedures

exactly as shown in the figures. Make sure that

the two CPU card connectors are connected

properly. If these connectors are not connected,

you cannot power on the computer.

Do not apply any extra force to the shaded

area of the CPU card when connecting.

Notes

1. The system unit serial number must be restored

when the system board is replaced. To restore

the system unit serial number, select the option

“Set system identification” on the maintenance

diskette. The EEPROM on the system board

contains the vital product data (VPD); that is, the

system unit serial number, system board system

number, and other computer-unique data.

2. Do not power off the computer when restoring

the VPD. The system unit serial number label is

attached to the base cover.

3. Before removing and replacing the system board,

make sure that the PCMCIA cards are removed

and the eject levers are not sticking out.

4. Do not pull the PCMCIA slot assembly while

removing the system board.

5. When handling the PCMCIA slot assembly, be

careful not to disassemble any part of it. The slot

assembly is not solidly fixed when it is removed

from the system board or the FRU.

94 IBM Mobile Systems HMM

Connector

Step Screw Location (Quantity) Length

2System Board (2) M2.5 x 3

3System Board (1) M2.5 x 4

4System Board (6) Hex Stud

5System Board (2) M2 x 4 mm

8PCMCIA Slot (2) M2 x 4 mm

and M2 nut

9PCMCIA Slot (2) M2 x 14

Note: Make sure you use the correct screws when replacing.

ThinkPad 365X, 365XD (2625) 95

Locations

Front View

1 LCD

2 Contrast Control

3 Brightness Control

4 Indicator Panel

5 Built-in Microphone

6 LCD Suspend Switch

7 PC Card Eject Buttons

8 PCMCIA Slots

9 Locking Device Keyhole

1 Release Latches

11 Personalization Name Plate

12 TrackPoint III

13 Click Buttons

14 CD-ROM (365XD) / Diskette Drive (365X)

15 Fn Key

16 Function Keys

17 Speaker Volume Control

18 Speaker

96 IBM Mobile Systems HMM

Inside View

1 Keyboard Lock

2 Battery Pack

3 Optional Memory Expansion Module

4 CD-ROM Drive (365XD) /

Diskette Drive (365X)

5 Mechanical CD-ROM eject (365XD)

6 CD-ROM Eject Button (365XD) /

FDD Bezel (365X)

7 Cosmetic Shield

ThinkPad 365X, 365XD (2625) 97

Bottom View

1 Legs

98 IBM Mobile Systems HMM

Rear View

1 Rear Connector Door

2 Connector for Port Replicator

3 IR Port

4 External Input Device Connector

5 External Display Connector

6 Serial Connector

7 Parallel Connector

8 External Diskette Drive Connector

9 Power Jack

1 Line-out/Headphone Jack

11 Line-in Jack

12 Microphone Jack

13 Power Switch

24 5 6 87 9

11 12 13

ThinkPad 365X, 365XD (2625) 99

Power-On Password Jumper Pads

The power-on password jumper pads are found on the

system board near the backup battery, as shown in the

figures.

1. Push out the door at 1.

2. See “How to Disable the Power-On Password:” on

page 29 to cancel the power-on password. Apply the

short across the Power-On Password Jumper Pads at

Warning

When using a metal tool to short the two jumper

pads, make sure the metal tool does not touch

any metal parts other than the two jumper pads.

100 IBM Mobile Systems HMM

Notes

ThinkPad 365X, 365XD (2625) 101

Parts Listing 365X, 365XD (2625)

Model 365X - Diskette Drive

102 IBM Mobile Systems HMM

Index System Unit (365X)

1LCD Panel — See page 106.

2 Top Cover 69H7919

3Keyboard — See page 110.

4 Battery Pack 41H7438

5Hard Disk Drive (720 MB) 85G8371

Hard Disk Drive (810 MB) 39H2220

Hard Disk Drive (1.08 GB) 39H2221

Hard Disk Drive (1.35 GB) 73H6419

NS Bracket Kit (HDD) 74H0238

6Keyboard Card Assembly 69H7913

7Miscellaneous Cable Kit:

Keyboard Card to System Board

FDD to System Board (365X) 74H0574

8CPU Card Assembly (P100) 69H7912

CPU Card Assembly (P120) 74H0237

CPU Card Assembly (P133) 82H8162

9System Board Card Assembly

with Audio 83H7117

10 Port Replicator Cap 69H7906

11 Base Cover Assembly 69H7903

12 PCMCIA Card Slot Cover 69H7904

13 Keyboard Latch (L/R) 82H8177

14 FDD Bezel 83H5275

15 Power Switch — See Misc. Base Parts

16 Rear I/O Connector Cover 69H7905

17 Speaker/Volume/Cable Assembly 74H0573

18 Diskette Drive (2 mode) 69H7926

Diskette Drive (3 mode; Japan) 74H0232

19 Cosmetic Shield 82H8172

20 TrackPoint III Cap set 84G6536

21 LED Indicator Card 69H7914

NS Real-Time Clock Backup Battery 46H4132

NS Misc. Base Parts:

Cover Support Bracket, Screw Caps,

Power Switch Knob, Power Switch Bracket,

EMI Bracket, EMI Top Plate,

System Insulator, Base Insulator,

Base Right Clip 69H7916

NS Misc. Logic Parts:

CPU Spacer, CPU Heat Sink

I/O Connector Bracket,

Port Replicator Bracket 69H7915

NS Foot (Tilt) 74H0571

ThinkPad 365X, 365XD (2625) 103

Model 365XD - CD-ROM Drive

104 IBM Mobile Systems HMM

Index System Unit (365XD)

1LCD Panel — See page 106.

2 Top Cover 69H7919

3Keyboard — See page 110.

4 Battery Pack 41H7438

5Hard Disk Drive (720 MB) 85G8371

Hard Disk Drive (810 MB) 39H2220

Hard Disk Drive (1.08 GB) 39H2221

Hard Disk Drive (1.35 GB) 73H6419

NS Bracket Kit (HDD) 74H0238

6Keyboard Card Assembly 69H7913

7Miscellaneous Cable Kit:

Keyboard Card to System Board

CD-ROM to system board (365XD) 74H0574

8CPU Card Assembly (P100) 69H7912

CPU Card Assembly (P120) 74H0237

CPU Card Assembly (P133) 82H8162

9System Board Card Assembly

with Audio 83H7117

10 Port Replicator Cap 69H7906

11 Base Cover Assembly 69H7903

12 PCMCIA Card Slot Cover 69H7904

13 Keyboard Latch (L/R) 82H8177

14 Power Switch — See Misc. Base Parts

15 Rear I/O Connector Cover 69H7905

16 Speaker/Volume/Cable Assembly 74H0573

17 CD-ROM Drive (X4 Speed) 69H7925

CD-ROM Drive (X6 Speed) 82H8160

CD-ROM Drive (X8 Speed) 82H8173

18 Cosmetic Shield 82H8172

19 TrackPoint III Cap set 84G6536

20 LED Indicator Card 69H7914

NS Real-Time Clock Backup Battery 46H4132

NS Miscellaneous Base Parts:

Cover Support Bracket, Screw Caps,

Power Switch Knob, Power Switch Bracket,

EMI Bracket, EMI Top Plate,

System Insulator, Base Insulator,

Base Right Clip 69H7916

NS Miscellaneous Logic Parts:

CPU Spacer, CPU Heat Sink

I/O Connector Bracket,

Port Replicator Bracket 69H7915

NS Foot (Tilt) 74H0571

ThinkPad 365X, 365XD (2625) 105

Model 365X/365XD - TFT LCD Panel

IBM

TinkPad

* Parts only for the 11.3-inch TFT.

106 IBM Mobile Systems HMM

TFT LCD FRU Parts List

10.4-inch (A) P/N 46H8093 69H7947 82H8039

10.4-inch (B) P/N 83H5349 83H5350

Notes

1. You can distinguish the 10.4-inch TFT LCD unit

(A) or (B) by the label sealed on the inside of its

hinge cover assembly (1 in the parts list).

2. You can replace the entire 10.4-inch TFT LCD

unit (A) with the entire LCD unit (B), or vice

versa. But you cannot replace parts of (A) with

parts of (B), or vice versa.

3. Model-Gxx contains only 10.4-inch (B) type.

System Unit 10.4 (A) 10.4 (B) 11.3

1Hinge Cover Assembly

FDD 74H0617 74H0617 74H0617

CD-ROM 74H0618 74H0618 74H0618

2LCD Cover Kit 74H0582 83H5355 82H8165

3LCD Cable Kit 74H0627 83H5356 82H8169

4LCD Unit 74H0621 83H5357 82H8166

5 Hinges (Right/Left)

– See LCD Misc. Parts

6Inverter Card 69H7959 83H5358 82H8167

7 Slide Knob

– See LCD Misc. Parts

LCD Misc. Parts: 74H0619 74H0619 74H0619

LCD Slide Knob,

LCD Foam Support,

Right Hinge,

Left Hinge,

Cable Clamp,

Back Gasket,

Top Gasket,

Copper TFT Tape,

Rubber Lid,

Front Logo,

Rear Logo

ThinkPad 365X, 365XD (2625) 107

Model 365X/365XD - DSTN LCD Panel

* Part only for the 10.4-inch LCDs.

108 IBM Mobile Systems HMM

DSTN LCD FRU Parts List

10.4-inch DSTN LCD

Index

System Unit

1Hinge Cover Assembly FDD 74H0617

Hinge Cover Assembly CD-ROM 74H0618

2LCD Cover Kit 74H0581

3LCD Cable Kit 74H0626

4LCD Unit 74H0620

5Hinges (Right/Left) — See LCD Misc. Parts

6Inverter Card 69H7958

7Slide Knob — See LCD Misc. Parts

11.3-inch DSTN LCD

Index

System Unit

1Hinge Cover Assembly FDD 74H0617

Hinge Cover Assembly CD-ROM 74H0618

2LCD Cover Kit 74H0583

3LCD Cable Kit 74H0628

4LCD Unit 74H0622

5Hinges (Right/Left) — See LCD Misc. Parts

6Inverter Card 69H7961

7Slide Knob — See LCD Misc. Parts

LCD Miscellaneous Parts

LCD Slide Knob, LCD Foam Support,

Right Hinge, Left Hinge, Cable Clamp,

Back Gasket, Top Gasket,

Copper TFT Tape, Rubber Lid,

Front Logo, Rear Logo 74H0619

ThinkPad 365X, 365XD (2625) 109

Keyboard Unit

Arabic 42H3936

Belgian 42H3937

Canadian French 42H3938

Czeck 73H7241

Danish 42H3939

Dutch 42H3940

French 42H3942

German 42H3943

Greek 42H3944

Hungary 73H7242

Hebrew 42H3945

Italian 42H3946

Japanese 42H3947

Latin Spanish 42H3948

Norwegian 42H3949

Poland 73H7243

Portuguese 42H3950

Russian 42H3956

Spanish 42H3951

Slovenia /Croatia / Bosnia 73H7244

Swedish / Finnish 42H3941

Swiss 75H7562

Turkish 42H3954

U.K. English 42H3955

U.S. English 41H9789

110 IBM Mobile Systems HMM

Common/Option Parts List

Miscellaneous Parts

Screw Kit 74H0229

Includes (Type) (Quantity):

M2 x 4 (Bind Head) (15)

M2 x 5 (Pan Head) (11)

M2 x 4 with washer (Pan Head) (2)

M2 x 8 (Pan Head) (2)

M2.5 x 4 (Bind Head) (4)

M2.5 x 3 (3.5D Pan Head) (2)

M2.5 x 4 with washer (Bind Head) (3)

M3 x 3 (Cross Slotted Pan Head) (4)

M3 x 4 (Pan Head) (2)

M3 x 4 (Flat Head) (4)

M3 x 6 (Pan Head) (6)

M3 x 6 with washer (Pan Head) (2)

Hex Stud M2.5 Short length (6)

Screw ST2.9 x 4.5 (Pan Head) (1)

M2 x 5 (Bind Head) (4)

M2 x 5 (Cross Slotted Pan Head) (2)

M3 x 5 (Pan Head) (6)

ThinkPad 365X, 365XD (2625) 111

Options

Notes:

1. When you replace the AC Adapter with a new one,

use the one for the country where the computer is

used, even if the computer is from different country.

2. The warranty for the system unit does not apply to all

options.

720MB Hard Disk Drive Assembly 85G8371

810MB Hard Disk Drive Assembly 39H2220

810MB Hard Disk Drive Assembly 07H0392

1.08GB Hard Disk Drive Assembly 39H2221

1.35GB Hard Disk Drive Assembly 73H6419

2.1GB Hard Disk Drive Assembly 73H6427

AC Adapter

35W Universal 85G6698

35W Japan only 85G6700

Slim AC Adapter

3 Prong 85G6736

2 Prong 85G6738

Port Replicator Base Assembly 41H7457

Port Replicator Cable Cover 41H7458

Mini Replicator Assembly 75H7528

DIMM 8MB 42H2767

DIMM 16MB 42H2768

DIMM 32MB 42H2769

External Diskette Drive (2 mode) 10H4056

External Diskette Drive (3 mode; Japan) 10H4055

External Diskette Drive Cable 74H0219

Battery Pack 41H7438

CD-ROM Drive (x4 speed) 69H7925

CD-ROM Drive (x6 speed) 82H8160

CD-ROM Drive (x8 speed) 82H8173

112 IBM Mobile Systems HMM

Numeric Keypad

Belgian 95F5741

Canadian French 95F5466

Danish 95F5467

Dutch 95F5467

French 95F6313

German 95F6314

Greek 95F5467

Hebrew 95F5741

Icelandic 95F5467

Italian 95F6316

Japanese 79F6401

Norwegian 95F5467

Spanish 95F6315

Swedish / Finnish 95F5468

Swiss / French 95F5711

Swiss / German 95F5715

Turkish 95F5467

U.K. English 95F5741

U.S. English 95F5741

Black Keypad

French 84G6286

German 84G6280

Italian 84G6292

Swedish 84G6304

U.K. English 84G6298

Norway 84G6310

U.S. English 84G2530

Black Keyboard

French 84G6285

German 84G6279

Italian 84G6291

Swedish 84G6303

U.K. English 84G6297

Norway 84G6309

U.S. English 84G2529

Accessories

Keyboard/Mouse Cable 54G0444

ThinkPad 365X, 365XD (2625) 113

Tools

Tri-Connector Wrap Plug 72X8546

PC Test Card 35G4703

Screwdriver Kit 95F3598

ThinkPad 750Ce

Hardware Maintenance Diskette 82G3891

(This diskette is used for

365X and 365XD also.)

Power Cords

Warning:

Use the power cord certified for your country.

1 Colombia, U.S., Venezuela 25H2207

Japan, 2-pin 85G6665

2 Hong Kong, Singapore, U.K. 25H2215

3 France, Germany, Spain 25H2209

4 Italy 25H2223

5 Australia, New Zealand 25H2205

6 Denmark 25H2211

7 Israel 25H2225

8 Bangladesh, Pakistan, Sri Lanka,

South Africa 25H2213

9 Switzerland 25H2221

10 Thailand 25H2219

114 IBM Mobile Systems HMM

ThinkPad 560 (2640)

Read This First ................. 117

Checkout Guide . . . . . . . . . . . . . . . . 121

Memory Checkout . . . . . . . . . . . . . . 122

System Board Checkout ........... 123

Keyboard/Auxiliary Input Device Checkout . . . 123

TrackPoint III Checkout ........... 124

Diskette Drive Test ............. 124

Status Indicator Checkout .......... 125

Power Systems Checkout .......... 125

Port Replicator Checkout ........... 128

Power Management Features ........ 129

Symptom-to-FRU Index . . . . . . . . . . . . . 132

Numeric Error Codes ............. 132

Diagnostic Error Codes ........... 136

Beep Symptoms . . . . . . . . . . . . . . . 138

No Beep Symptoms ............. 139

LCD-Related Symptoms . . . . . . . . . . . 139

Keyboard/TrackPoint III-Related Symptoms . . 140

Indicator-Related Symptoms . . . . . . . . . 140

Power-Related Symptoms . . . . . . . . . . 140

Function-Related Symptoms . . . . . . . . . 141

Peripheral-Device-Related Symptoms . . . . . 141

Infrared-Related Symptoms . . . . . . . . . . 142

Other Symptoms . . . . . . . . . . . . . . . 142

Intermittent Problems . . . . . . . . . . . . 142

Undetermined Problems . . . . . . . . . . . 143

Related Service Procedures ........... 144

Status Indicators . . . . . . . . . . . . . . . 144

How to Run the Diagnostics ......... 145

Error Log . . . . . . . . . . . . . . . . . . 146

Checking the Installed Devices List ...... 146

How to Run a Low-Level Format ....... 147

PC Test Card LED .............. 147

Fn Key Combinations ............ 148

Product Overview (560) . . . . . . . . . . . . . 149

FRU Removals and Replacements ........ 150

1010 Backup Battery . . . . . . . . . . . . 151

1020 DIMM Card (If installed) ........ 152

1030 Battery Pack . . . . . . . . . . . . . 153

1040 Frame . . . . . . . . . . . . . . . . 154

1050 Keyboard Unit . . . . . . . . . . . . . 156

1060 LCD Assembly . . . . . . . . . . . . 160

1070 Speaker . . . . . . . . . . . . . . . . 161

1080 Hard Disk Drive ............ 162

1090 PCMCIA Slot Assembly ........ 163

1100 System Board . . . . . . . . . . . . . 164

1120 LCD Front Cover ........... 166

1130 LCD Panel . . . . . . . . . . . . . . 168

1140 Inverter Card (DSTN only) ....... 171

1150 LCD Cable / Hinges .......... 172

Locations . . . . . . . . . . . . . . . . . . . . 174

Front View . . . . . . . . . . . . . . . . . 174

Bottom View . . . . . . . . . . . . . . . . . 175

Rear View . . . . . . . . . . . . . . . . . . 176

Parts Listing 560 (2640) ............. 178

LCD FRU (DSTN) .............. 180

LCD FRU (TFT) ............... 181

Common/Option Parts List .......... 183

116 IBM Mobile Systems HMM

Read This First

Before you go to the checkout guide, be sure to read this

section.

Important Notes

Only certified trained personnel should

service the computer.

Read FRU service procedures before replacing

any FRUs.

Be extremely careful during write operations

such as copying, saving, or formatting. Drives

in the computer that you are servicing might have

been rearranged or the drive startup sequence

might have been altered. If you select an

incorrect drive, data or programs can be written

over.

Replace FRUs only for the correct model.

When you replace the FRU, make sure the

model of the machine and FRU part number are

correct by referring to the part list.

FRUs should not be replaced because of a

single, un-reproducible failure. Single failures

can occur from a variety of reasons that have

nothing to do with a hardware defect such as:

cosmic radiation, electrostatic discharge, or

software errors. FRU replacement should only

be considered when a recurring problem exists.

If this is suspected, clear the error log and run

the test again. Do not replace any FRUs if log

errors do not reappear.

Be careful not to replace a non-defective FRU.

How to Use Error Messages: Use the error

codes displayed on the screen to diagnose failures. If

more than one error code is displayed, begin the diagnosis

with the first error code. The cause of the first error code

can result in false error codes being displayed. If no error

code is displayed, see if the error symptom is listed in the

“Symptom-to-FRU Index” on page 132.

Port Replicator Problems: If you suspect a

problem with the Port Replicator, see “Port Replicator

Checkout” on page 128.

How to Diagnose Multiple FRUs: When the

adapter or device has more than one FRU, the error code

could be caused by either FRU. Before replacing multiple

FRUs, try removing or exchanging each FRU, one by one

in the designated sequence, to see if the symptoms

change.

ThinkPad 560 (2640) 117

What to Do First: The servicer must include the

following in the parts exchange form or parts return form

that is attached to the returned FRU.

1. Name and phone number of servicer.

2. Date of service.

3. Date when part failed.

4. Date of purchase.

5. Failure symptoms, error codes appearing on

display, and beep symptoms.

6. Procedure index and page number in which

failing FRU was detected.

7. Failing FRU name and part number.

8. Machine type, model number, and serial number.

9. Customer's name and address.

Before checking problems with the computer, determine

whether or not the damage applies the warranty by

referring to the following:

Warranty Note

During the warranty period, the customer may be

responsible for repair costs if the computer damage

was caused by misuse, accident, modification,

unsuitable physical or operating environment, or

improper maintenance by the customer. The following

list provides some common items that are not covered

under warranty and some symptoms that may indicate

the system was subjected to stresses beyond normal

use:

LCD panel cracked by applying excessive force

or by being dropped.

Scratched (cosmetic) parts.

Cracked or broken plastic parts, broken latches,

broken pins, or broken connectors caused by

excessive force.

Damage caused by liquid spilled into the system.

Damage caused by improperly inserting a

PCMCIA card or installation of an incompatible

card.

Damage caused by foreign material in the FDD.

Diskette drive damage caused by pressing the

diskette drive cover or inserting diskettes with

multiple labels.

Damaged or bent diskette eject button.

Fuses blown by attaching a non-supported

device.

Forgotten computer password, making computer

unusable.

118 IBM Mobile Systems HMM

How to Disable the Power-On Password

1. Power off the computer.

2. Remove the frame (see “1040 Frame” on page 154).

3. Position the keyboard as shown in the figure.

4. Jumper the two password jumper pads located on the

system board.

R364

5. Power on the computer to clear the password.

6. Replace the keyboard and the frame.

Note

When replacing the frame, make sure the frame

fits correctly in place. If not, the click buttons of

the TrackPoint III cannot be pressed. (See the

note in “1050 Keyboard Unit” on page 156.)

7. Replace the screws.

8. Power on the computer and wait until the POST ends.

9. Verify that the password prompt does not appear.

To reactivate the password, set the password again.

If the following symptoms are present, they may

indicate damage caused by non-warranted

activity:

Missing parts may be a symptom of unauthorized

service or modification.

HDD spindles can become noisy if subjected to

excessive force or by being dropped.

I9990303 errors can be caused by exposure to

strong magnetic fields.

ThinkPad 560 (2640) 119

Power Shutdown Switch: The power shutdown

switch resets the system regardless of the microcode

status and forces the power off. Use this push button to

power-off when power is not completely off or the

microcode is in a hung state.

See “Bottom View” on page 98 for the power shutdown

switch.

120 IBM Mobile Systems HMM

Checkout Guide

Use the following procedure as a guide for computer

problems.

Note

The diagnostic tests are intended to test only IBM

products. Non-IBM products, prototype cards, or

modified options can give false errors and invalid

system responses.

1. Obtain the failing symptoms in as much detail as

possible.

2. Verify the symptoms by attempting to recreate the

failure by running the diagnostic test or by repeating

the same operation.

Note

To run the diagnostics, refer to “How to Run the

Diagnostics” on page 145.

3. Use the following table with the verified symptom to

determine which page to go to. Search the

symptoms column and find the description that best

matches your symptom; then go to the page shown in

the “Go to” column.

Symptoms (Verified) Go to

Power failure. (The

power indicator does not

go on or stay on.)

“Power Systems

Checkout” on page 125.

POST does not

complete. No

beeps/error code are

indicated.

“Symptom-to-FRU

Index” on page 132,

and then use the No

Beep Symptoms table.

POST beeps, but no

error codes are

displayed.

“Symptom-to-FRU

Index” on page 132,

and then use the Beep

Symptoms table.

POST detected an error

and displayed numeric

error codes.

“Symptom-to-FRU

Index” on page 132,

and then use the

Numeric Error Codes

table.

The diagnostic test

detected an error and

displayed an FRU code.

“How to Run the

Diagnostics” on

page 145.

The configuration is not

the same as the

installed devices.

“Checking the Installed

Devices List” on

page 146.

ThinkPad 560 (2640) 121

Symptoms (Verified) Go to

Other symptoms (such

as LCD display

problems).

“Symptom-to-FRU

Index” on page 132,

and then use the Other

Symptoms table.

Symptoms cannot be

recreated. (Intermittent

problems.)

Use the customer

reported symptoms and

go to “Symptom-to-FRU

Index” on page 132.

Memory Checkout

DIMM cards are available for increasing memory capacity.

Memory errors might stop system operations, show error

messages on the screen, or hang the system.

Use the following procedure to isolate memory problems.

Note

Make sure that the DIMM card is fully installed into the

connector. A loose connection can cause an error.

1. Power off the computer and remove the DIMM card

from its slot (if installed).

2. Press and hold the F1 key; then power on the

computer. Hold the F1 key down until the

Easy-Setup screen appears.

3. Select Test and press Enter.

4. Select Memory and press Enter to run the memory

test on base memory. If an error appears, replace

the system board.

5. Power off the computer and reinstall the DIMM card;

then power on the computer. Verify the memory size;

then test the memory. If an error appears, replace

the DIMM card.

If memory problems occur intermittently, use the loop

option to repeat the test. When the test detects an error,

an error log is printed on the printer connected to the

parallel port. See “Error Log” on page 146 for more

information.

System Programs in Flash Memory:

System setup

programs and diagnostic tests are stored in flash memory.

DIMM Displayed Value

No DIMM installed 7808KB

8MB 16000KB

16MB 24192KB

32MB 40576KB

122 IBM Mobile Systems HMM

Flash Memory Update:

A flash memory update is

required for the following conditions:

New versions of system programs.

New features or options are added.

To update the flash memory, do the following:

1. Get the appropriate diskette containing the update.

2. Insert the System Program Service Diskette into

drive A and power on the computer.

3. Select Update system programs from the menu.

System Board Checkout

The processing functions are performed by the system

board. When a numeric code calls the system board as a

FRU, use the following procedure to isolate the problem.

1. Run the system board test to verify the symptom.

This test verifies the system board. If no error is

detected, return to “Checkout Guide” on page 121.

2. If FRU code 10 appears, replace the system board.

3. Rerun the test to verify the fix.

If above procedure does not correct the problem, go to

“Undetermined Problems” on page 143.

Keyboard/Auxiliary Input Device

Checkout

Remove the external keyboard if the internal keyboard is to

be tested.

If the internal keyboard does not work or an unexpected

character appears, make sure that the flexible cable

extending from the keyboard is correctly seated in the

connector on the system board.

If the keyboard cable connection is correct, run the

Keyboard Test by doing the following:

1. Go to the diagnostic menu screen by pressing Ctrl+A

in the Easy-Setup screen.

2. Press Ctrl+K; a layout of the keyboard appears on

the screen.

3. Check that when each key is pressed, the key's

position on the keyboard layout on the screen

changes to a black square.

Note

When a Fn key is pressed, a black square briefly

appears.

If the tests detect a keyboard problem, do the following

one at a time to correct the problem. Do not replace a

non-defective FRU.

Reseat the keyboard cable.

Replace the keyboard.

ThinkPad 560 (2640) 123

Replace the system board.

The following auxiliary input devices are supported for this

computer.

Numeric keypad

Mouse (PS/2 compatible)

External keyboard (with keyboard/mouse cable)

If any of the above devices do not work, reseat the cable

connector and repeat the failing operation.

If the problem does not occur again, recheck the

connector.

If the problem is not corrected, replace the device, and

then the system board.

TrackPoint III Checkout

If the TrackPoint III will not work, check the configuration in

the ThinkPad Features program. If the configuration of the

TrackPoint III is disabled, select Enable to enable it.

If this does not correct the TrackPoint III problem, continue

with the following.

The TrackPoint III does automatic compensations to adjust

the pointer sensor. During this process, the pointer moves

on the screen automatically for a short time. This

self-acting pointer movement can occur when a slight,

steady pressure is applied to the TrackPoint III pointer

while the computer is powered on or while the system is

running, or when re-adjustment is required because the

temperature has exceeded its normal temperature range.

This symptom does not indicate a hardware problem. No

service actions are necessary if the pointer movement

stops in a short period of time.

If a click button problem or pointing stick problem occurs,

do the following:

1. Go to the Easy-Setup screen.

2. Select an item with the pointing stick.

3. Press either the left or right click button.

4. Verify that both buttons work correctly.

If either the pointing stick or the click button do not work,

do the following actions one at a time to correct the

problem. Do not replace a non-defective FRU.

Reseat the keyboard cables.

Replace the keyboard.

Replace the system board.

Diskette Drive Test

Do the following to isolate the problem to a controller,

drive, or diskette. A scratch, write enabled, non-defective

2HD diskette is required.

124 IBM Mobile Systems HMM

FDD-1 represents external diskette drive attached through

the external diskette drive connector. FDD-2 represents

the port replicator.

Warning: Make sure that the diskette does not have

more than one label attached to it. Multiple labels can

cause damage to the drive or can cause the drive to fail.

Do the following to select the test device:

1. Select the advanced diagnostics mode and select

Tool; then select the FDD-1 or FDD-2 icon and press

the spacebar. A mark appears next to the selected

icon. Insert the blank diskette when instructed.

2. Run the diskette drive test.

3. If the controller test detects an error, FRU code 10

appears. Replace the system board.

4. If the controller test runs without errors, the drive

read/write tests start automatically.

5. If the drive test detects an error, FRU code 50 for

FDD-1 or 51 for FDD-2 appears. If the diskette itself

is known to be good, replace the drive.

6. If FDD-2 test detects an error, move the drive to the

computer's diskette drive connector directly, if

possible, and test it again as FDD-1.

If no errors occur in the FDD-1 position, the drive is

not defective. Go to “Port Replicator Checkout” on

page 128 to isolate the replicator problem.

Status Indicator Checkout

If an LED problem occurs, do the following:

1. Power off the computer

2. Power on the computer

3. All the LEDs in the indicator panel turn on for a

moment soon after the computer is powered-on.

Make sure that all LEDs turn on.

If the problems remains, replace the system board.

Power Systems Checkout

To verify the symptom of the problem, power on the

computer using each of the power sources as follows.

1. Remove the battery pack and diskette drive.

2. Connect the AC Adapter and check that power is

supplied.

3. Disconnect the AC Adapter and install the charged

battery pack; then check that power is supplied by the

battery pack.

If you suspect a power problem, see the appropriate power

supply check listed below.

“Checking the AC Adapter” on page 126.

“Checking Operational Charging” on page 126.

“Checking the Battery Pack” on page 127.

ThinkPad 560 (2640) 125

“Checking the Backup Battery” on page 128.

Checking the AC Adapter: You are here

because the computer fails only when the AC Adapter is

used.

If the power problem occurs only when the port

replicator is used, replace the replicator.

If the power-on indicator does not turn on, check the

power cord of the AC Adapter for correct continuity

and installation.

If the operational charge does not work, go to

“Checking Operational Charging.”

1. Unplug the AC Adapter cable from the computer and

measure the output voltage at the plug of the AC

Adapter cable. See the following figure.

(16 - 10 V)

Replace the system board.

If the problem is not corrected, go to

“Undetermined Problems” on page 143.

If the voltage is not correct, go to the next step.

2. Unplug the AC Adapter cable from the ac power

outlet and wait five minutes or longer to allow the

over-voltage protection circuit to be fully discharged

and initialized.

3. Plug the AC Adapter cable into the ac power outlet.

4. Measure the output voltage of the AC Adapter.

5. If the voltage is still not correct, replace the AC

Adapter.

Note

An audible noise from the AC Adapter does not

always indicate a defective adapter.

Checking Operational Charging: To check

operational charging, use a discharged battery pack or a

battery pack that has less than 50% of the total power

remaining when installed in the computer.

Pin Voltage (V dc)

1+14.5 to +17.0

2 Ground

126 IBM Mobile Systems HMM

Perform operational charging. If the battery status

indicator does not turn on, remove the battery pack and

leave it to return to room temperature. Reinstall the

battery pack. If the charge indicator still does not turn on,

replace the battery pack.

Checking the Battery Pack: Battery charging will

not start until the Fuel-Gauge shows that less than 95% of

the total power remains; with this condition the battery

pack will charge to 100% of its capacity. This protects the

battery pack from being over-charged or having a

shortened life.

Do the following:

1. Power off the computer.

2. Remove the battery pack and measure the voltage

between battery terminals 1 (+) and 4 (−). See the

following figure.

Note

Signal lines, not used in these steps, are used for

communication between the system and the

battery.

3. If the voltage is less than +11.0 V dc, the battery pack

has been discharged. Recharge the battery pack.

If the voltage is still less than +11.0 V dc after

recharging, replace the battery.

Note

If the voltage of the battery pack is 0 V, it is not

defective.

Terminal Voltage (V dc) / Signal

1+0 to +13.5

2 Send

3 Thermal

4 Ground (−)

5 Select

ThinkPad 560 (2640) 127

4. If the voltage is more than +11.0 V dc, measure the

resistance between battery terminals 3 and 4. The

resistance must be 4 to 30 K ohm.

If the resistance is not correct, replace the battery

pack. If the resistance is correct, replace the system

board.

Checking the Backup Battery

1. Power off the computer and unplug the AC Adapter

from the computer.

2. Turn the computer upside down.

3. Remove the DIMM cover and backup battery (see

“1010 Backup Battery” on page 151).

4. Measure the voltage of the backup battery. See the

following figure.

Note: Be careful not to measure the wrong side of

the backup battery.

Black (-)

Red (+)

If the voltage is correct, replace the system board.

If the voltage is not correct, the backup battery has

been discharged. Replace the backup battery.

If the backup battery discharges quickly after

replacement, replace the system board.

Wire Voltage (V dc)

Red +2.5 to +3.7

Black Ground

Port Replicator Checkout

Use the following procedure to isolate a port replicator

problem. A port replicator attaches to the system

expansion connector at the bottom of the computer.

1. Power off the computer.

2. Remove the failing devices from the replicator.

3. Unplug the AC adapter from the replicator, if

attached.

4. Remove the port replicator from the computer.

128 IBM Mobile Systems HMM

5. Reconnect the failing device directly to the computer.

(If another device already connected to the computer,

remove it first.)

6. Go to the “How to Run the Diagnostics” on page 145

and run the diagnostics.

7. If the advanced diagnostic device test does not find

an error, suspect a problem with the port replicator of

the system expansion bus.

8. Power off the computer and reconnect the port

replicator.

9. Power on the computer and run the following

advanced diagnostic tests:

Serial port test with the wrap plug installed on

the replicator.

Parallel port test with the wrap plug installed on

the replicator.

FDD-2 device test on the failing device with

scratch diskette.

10. If diagnostic errors appear, replace the replicator or

diskette drive attachment unit.

If the problem remains after the replacement, replace

the system board.

11. If power problems appear only when using the

replicator, replace the replicator.

Power Management Features

Three power management modes are provided by the

computer to reduce power consumption and prolong

battery power.

Standby Mode: When in standby mode the following

occurs:

The LCD backlight turns off.

The hard disk motor stops.

Events that cause the computer to enter standby mode:

Standby requested by the Fn key. (Fn+F3)

No activity under auto-standby enabled by the

ThinkPad Features program.

Events that cause the computer to exit or resume standby

mode:

(Resume) Any key operation.

Suspend Mode: When in suspend mode, the

following, in addition to the four actions of standby mode,

occur:

The LCD is powered-off.

The hard disk is powered-off.

The CPU is stopped.

ThinkPad 560 (2640) 129

Notes

1. In the ThinkPad Features Program, the computer

can be set to “Will not suspend even if LCD is

closed.”

2. When the computer is powered with ac power

and is used with one of the communication PC

cards, the computer enters

standby mode

; the

PC card and application program remain active.

3. The computer cannot enter suspend mode while

a communication link is running.

Events that cause the computer to enter suspend mode:

Suspend mode is requested by the Fn key (Fn+F4).

The LCD is closed.

The specified time has elapsed from the last

operation with the keyboard, mouse, hard disk drive,

parallel connector, or diskette drive; or the AC

Adapter is plugged in. The time is specified by

Suspend Timer

in the ThinkPad Features program.

The battery condition is low. The battery power

indicator blinks orange.

Either the

PS2 OFF

PS2 SUSpend

command is

set in the ThinkPad Features program.

Events that cause the computer to exit or resume suspend

mode:

(Resume) The LCD is opened.

(Resume) The real time clock alarm is signaled.

(Resume) The ring indicator (RI) is signaled by a

serial or PCMCIA device.

(Resume) The Fn key is pressed.

(Resume) An external keyboard key is pressed while

operating with ac power.

(Exit) Timer conditions are satisfied for entering

hibernation mode.

Hibernation Mode: When in hibernation mode, the

following occurs:

The system status, RAM, VRAM, and setup data are

stored on the hard disk.

The system is powered-off.

Note

The computer cannot enter hibernation mode when

the computer is powered with ac power and a

communication PC card is used.

Events that cause the computer to enter hibernation mode:

Hibernation mode is requested by the Fn key

(Fn+F12).

Timer conditions are satisfied in suspend mode.

A critical low battery condition occurs.

130 IBM Mobile Systems HMM

The

PS2 HIB

ernation command is set in the

ThinkPad Features program.

Event that causes the computer to exit hibernation mode.

The power-on switch is operated.

When power is turned on, the hibernation history in the

boot record on the hard disk is recognized and system

status is restored from the hard disk to resume operation.

ThinkPad 560 (2640) 131

Symptom-to-FRU Index

The Symptom-to-FRU Index lists the symptoms and errors

and the possible causes. The most likely cause is listed

first.

Note

Perform the FRU replacement or actions in the

sequence shown in the “FRU/Action” columns. If a

FRU did not solve the problem, put the original part

back in the computer. Do not replace a non-defective

FRU.

This index can also be used to help you decide which

FRUs to have available when servicing a computer.

Numeric error codes show the errors detected in POST or

system operation. In the following error codes, X can be

any number.

If no codes are available, use narrative symptoms.

If the symptom is not listed, go to “Undetermined

Problems” on page 143.

Note

For IBM devices not supported by diagnostic codes in

the ThinkPad notebook computers, see the manual for

that device.

Numeric Error Codes

Symptom / Error FRU / Action in Sequence

10X

101: Interrupt failure.

102: Timer failure.

103: Timer interrupt

failure.

104: Protected mode

failure.

105: Last 8042

command not

accepted.

107: NMI test failure.

108: Timer bus test

failure.

109: Low meg-chip

select test.

1. System Board

132 IBM Mobile Systems HMM

Symptom / Error FRU / Action in Sequence

110

(Planar parity.)

1. Go to “Memory

Checkout” on

page 122.

2. DIMM Card

3. The computer is

attached to the

expansion unit.

4. System Board

111

(I/O parity.)

1. Go to “Memory

Checkout” on

page 122.

2. System Board

161

(Dead battery.)

1. Go to “Checking the

Backup Battery” on

page 128.

2. Backup Battery

3. System Board

163

(Time and Date was not

set.)

1. Reseat the keyboard

connector on the

system board.

2. Set Time and Date.

3. System Board

173

(Configuration data was

lost.)

1. Reseat the keyboard

connector on the

system board.

2. Select OK in the error

screen; then set the

time and date.

3. Backup Battery

4. System Board

174

(Configuration error:

Perform“Checking the

Installed Devices List” on

page 146 before changing

any FRUs.)

1. Check Device

Configuration.

2. System Board

3. Diskette Drive

Assembly

4. Hard Disk Drive

Assembly

184

(POP check sum error.)

1. Reset the POP

(power-on password)

in Easy-Setup.

190

(Depleted battery pack was

installed when the power

was on.)

1. Go to “Checking the

Battery Pack” on

page 127.

191XX

(PM initialization error.)

1. System Board

195

(The configuration read from

the hibernation area does

not match the actual

configuration.)

1. Check if the

configuration was

changed.

For example, check if

the DIMM card is

added.

ThinkPad 560 (2640) 133

Symptom / Error FRU / Action in Sequence

196

(Read error occurred in the

hibernation area of the

HDD.)

1. Run the hard disk

drive test.

2. Hard Disk Drive

1XX 1. System Board

2XX

201: Memory data

error.

202: Memory line error

00–15.

203: Memory line error

16–23.

205: Memory test

failure on on-board

memory.

221: ROM to RAM

remap error.

1. Go to “Memory

Checkout” on

page 122.

2. DIMM Card

3. System Board

301, 303, 304, 305, 3XX

(301: Keyboard error.)

1. Go to

“Keyboard/Auxiliary

Input Device

Checkout” on

page 123.

2. Keyboard

3. External Numeric

Keypad

4. External Keyboard

5. Keyboard/Mouse Cable

6. System Board

601, 6XX

(601: Diskette drive or

controller error.)

1. Go to “Diskette Drive

Test” on page 124.

2. Diskette Drive

Assembly

3. Diskette

4. System Board

602

(Diskette read error.)

1. Go to “Diskette Drive

Test” on page 124.

2. Diskette

3. Diskette Drive

Assembly

604

(Unacceptable ID was read

from the diskette drive.)

1. Go to “Diskette Drive

Test” on page 124.

2. Diskette Drive

Assembly

3. System Board

11XX

1101: Serial_A test failure.

1. Serial Device

2. Communication Cable

3. System Board

12XX

1201: Serial_B test failure.

1. System Board

(Infrared)

134 IBM Mobile Systems HMM

Symptom / Error FRU / Action in Sequence

17XX

1701: Hard disk

controller failure.

1780, 1790: Hard disk

0 error.

1781, 1791: Hard disk

1 error.

1. Hard Disk Drive

2. System Board

24XX

(2401: System board video

error.)

1. System Board

808X

8081: PCMCIA

presence test failure.

(PCMCIA revision

number also checked.)

8082: PCMCIA register

test failure.

1. PCMCIA Slot

Assembly

2. PCMCIA Device

3. System Board

860X

(Pointing device error when

TrackPoint III is disabled.)

8601: System bus

error–8042 mouse

interface.

8602: External mouse

error.

8603: System bus

error or mouse error.

1. External Mouse

2. External Keyboard

3. System Board

861X

(Pointing device error when

TrackPoint III is enabled.)

8611: System bus

error–I/F between 8042

and IPDC.

8612: TrackPoint error.

8613: System board or

TrackPoint error.

1. Reseat the keyboard

cable on the system

board.

2. Keyboard

3. External Mouse

4. System Board

I9990301

I9990302

I9990305

I9990301: Hard disk

error.

I9990302: Invalid hard

disk boot record.

I9990305: No bootable

device.

1. Check that the

operating system is

installed in the HDD.

If not, install the

operating system.

2. Reseat the boot

device.

3. Check the startup

sequence for the

correct boot device.

4. Check that the

operating system has

no failure and is

installed correctly.

I9990303

(Bank–2 flash ROM check

sum error.)

1. System Board

ThinkPad 560 (2640) 135

Symptom / Error FRU / Action in Sequence

Other codes not listed

above 1. Go to “Undetermined

Problems” on

page 143.

Diagnostic Error Codes

If an error is detected, the following appears:

Large X on the left side of the device icon.

Device ID (three digit)

Error code (two digit)

FRU code (four digit)

Exit

Restart

Start

DEV 001

ERR 0010

FRU 02

SystemBoard Memory Display HDD FDD-1

FDD-2

Parallel

PCMCIA

Serial CDROMDSP AudioInfrared

The device ID and error code are used to indicate the

detail portion of the FRU which caused the error. If

replacing a FRU does not correct the problem, see the

device ID or error code from the previous failure. If they

have changed, the cause might be because the new FRU

is detective or that the FRU was incorrectly installed.

Device ID: If an error is detected by the diagnostic

tests, a three digits device ID is displayed. The device ID

indicates suspected device.

Icon Device

ID Suspected Device

SystemBoard

001 System Board

003 Keyboard

007 Math Coprocessor

086 Pointing Device

Memory

002 Memory

136 IBM Mobile Systems HMM

FRU Codes: If an error is detected by the diagnostic

tests, a four-digit FRU code is displayed. The FRU code

indicates two suspected FRUs. Replace the FRU that is

indicated by the

two leftmost digits

first, then replace the

FRU that indicated

two rightmost digits.

No FRU is

assigned to code 00. If only one FRU is suspected, the

other FRU code is filled with zeros. See the reference

page before replacing the FRU.

Icon Device

ID Suspected Device

Display

050 Display

HDD

017 Hard Disk Drive

FDD-1

1006 External Diskette Drive

or FDD Connector of the

computer

FDD-2

2066 External Diskette Drive

or FDD Connector of the

port replicator

PCMCIA

080 PCMCIA

Parallel

009 Parallel

Serial

011,

012

Serial

Infrared

103 IR

Audio

150 Audio (ESS)

FRU Code FRU

10 System Board

30 Reserved

32 External Keyboard

33 External Mouse

40 LCD Assembly

45 External CRT

ThinkPad 560 (2640) 137

If the problem still remains after replacement of the FRUs,

go to “Undetermined Problems” on page 143.

FRU Code FRU

50 1. Reseat the Diskette Drive (FDD-1)

2. Diskette Drive (FDD-1)

51 1. Reseat the Diskette Drive (FDD-2)

2. Diskette Drive (FDD-2)

60 1. Reseat the Hard Disk Drive

2. Hard Disk Drive

72 PCMCIA Slot Assembly

Beep Symptoms

Symptom / Error FRU / Action in Sequence

Continuous beeps. System Board

One beep and a blank,

unreadable, or flashing

LCD.

1. Reseat the LCD

connector.

2. LCD Assembly

3. System Board

One beep, and the message

“Unable to access boot

source.”

1. Boot device

2. System Board

One long, two short beeps

and a blank or unreadable

LCD.

1. System Board

2. LCD Assembly

One long beep followed by

four short beeps each time

the power switch is

operated.

(System cannot power-on

due to low battery voltage.)

Connect the AC Adapter

or install a fully charged

battery.

One beep every second.

(System is shutting down

due to low battery voltage.)

Connect the AC Adapter

or install a fully charged

battery (allows system to

complete shutdown

before changing the

battery).

Two short beeps with error

codes. POST error. See

“Numeric Error Codes” on

page 132.

Two short beeps with blank

screen. System Board

138 IBM Mobile Systems HMM

No Beep Symptoms

Symptom / Error FRU / Action in Sequence

No beep, power-on indicator

not on, and a blank LCD

during POST.

1. Go to “Power

Systems Checkout”

on page 125.

2. System Board

3. Power sources

No beep, power-on indicator

on, and a blank LCD during

POST.

1. System Board

No beep, power-on indicator

on, and a blinking cursor

only during POST.

1. System Board

No beep during POST but

system runs correctly.

1. Turn the volume up

and check the

speaker.

2. Speaker

3. System Board

LCD-Related Symptoms

Important

The LCD for the notebook computer contains over

921000 thin-film transistors (TFTs). A small number

of missing, discolored, or lighted dots (on all the time)

is characteristic of TFT LCD technology, but excessive

pixel problems can cause viewing concerns. The LCD

should be replaced if the number of dots satisfies the

following condition:

The number of missing, discolored, or lighted

dots in any background is 21 or more.

Symptom / Error FRU / Action in Sequence

No beep, power-on indicator

on, and a blank LCD during

POST.

1. System Board

LCD backlight not

working, or

LCD too dark, or

LCD brightness cannot

be adjusted, or

LCD contrast cannot

be adjusted.

1. Reseat the LCD

connectors.

2. LCD Assembly

LCD screen

unreadable, or

Characters missing

pels, or

Screen abnormal, or

Wrong color displayed.

1. See important note

for “LCD-Related

Symptoms.”

2. Reseat all LCD

connectors.

3. LCD Assembly

4. System Board

ThinkPad 560 (2640) 139

Symptom / Error FRU / Action in Sequence

LCD has extra horizontal or

vertical lines displayed. LCD Assembly

Keyboard/TrackPoint III-Related

Symptoms

Symptom / Error FRU / Action in Sequence

Keyboard (one or more

keys) does not work.

1. Reseat the keyboard

cable on the system

board.

2. Keyboard

3. System Board

TrackPoint III does not

work.

1. Reseat the keyboard

cable on the system

board.

2. Go to “TrackPoint III

Checkout” on

page 124.

3. Keyboard

4. System Board

Pointer moves automatically

or does not work correctly.

1. See “TrackPoint III

Checkout” on

page 124.

Indicator-Related Symptoms

Symptom / Error FRU / Action in Sequence

Indicator incorrectly remains

off or on, but system runs

correctly.

1. System Board

Battery power status

indicator blinks from green,

yellow, to orange.

1. Check that a correct

battery is installed.

2. Battery Pack

3. System Board

Power-Related Symptoms

Symptom / Error FRU / Action in Sequence

Power shuts down during

operation.

1. Go to “Power

Systems Checkout”

on page 125.

2. Battery Pack

3. Remove the battery

pack and let it cool for

two hours.

4. Power sources

The system will not

power-off.

(See “Power Shutdown

Switch” on page 120.)

1. Press the power

shutdown switch.

2. System Board

140 IBM Mobile Systems HMM

Function-Related Symptoms

Symptom / Error FRU / Action in Sequence

The system will not suspend

or resume by opening or

closing the LCD.

1. Go to “Suspend

Mode” on page 129,

and check that the

computer can enter

suspend mode.

2. Boot an operating

system and press

Fn+F4. If the

computer enters

suspend mode,

suspect that the

application program is

not working properly.

3. LCD Assembly

4. System Board

Battery Fuel-Gauge does

not go higher than 90%. Go to “Checking the

Battery Pack” on

page 127 and see the

note.

Memory count (size)

appears different from

actual size.

Go to “Memory Checkout”

on page 122.

System configuration does

not match the installed

devices.

Go to “Checking the

Installed Devices List” on

page 146.

System hangs intermittently. Go to “Intermittent

Problems” on page 142.

Peripheral-Device-Related Symptoms

Symptom / Error FRU / Action in Sequence

External display does not

work correctly.

1. See “External Display

Self-Test” in

“Common Devices

Checkout” section.

Printer problems. 1. Run Printer Self-test.

2. Parallel Port Device

3. Cable

4. System Board

Serial or parallel port device

problems.

1. Device

2. Device Cable

3. System Board

ThinkPad 560 (2640) 141

Infrared-Related Symptoms

Symptom / Error FRU / Action in Sequence

Unable to communicate

using the Infrared (IR) Port.

1. Make sure the setup

for the IR is correct.

2. Make sure there are

no fluorescent lights

near the computer.

The computer may

receive optical noise

from the fluorescent

light.

3. Run the advanced

diagnostic test. If an

error occurs and a

FRU code is displayed,

replace the parts

shown by the FRU

code.

Other Symptoms

Note

If you cannot find a symptom or error in this list and

the problem remains, see “Undetermined Problems”

on page 143.

Symptom / Error FRU / Action in Sequence

Errors occur only when Port

Replicator is used. See “Port Replicator

Checkout” on page 128.

PCMCIA slot pin is

damaged. PCMCIA Slots Assembly

Intermittent Problems

Intermittent system hang problems can be caused by a

variety of reasons that have nothing to do with a hardware

defect, such as: cosmic radiation, electrostatic discharge,

or software errors. FRU replacement should only be

considered when a recurring problem exists.

When analyzing the intermittent problem, do the following:

1. Run the advanced diagnostic test for the system

board in loop mode at least 10 times.

2. If no error is detected, do not replace any FRUs.

3. If any error is detected, replace the FRU shown by

the FRU code. Rerun the test to verify that no more

errors exist.

142 IBM Mobile Systems HMM

Undetermined Problems

You are here because the diagnostic tests did not identify

which adapter or device failed, installed devices are

incorrect, a short circuit is suspected, or the system is

inoperative. Follow the procedures below to isolate the

failing FRU (do not isolate non-defective FRUs).

Verify that all attached devices are supported by the

computer.

Verify that the power supply being used at the time of the

failure is operating correctly. (See “Power Systems

Checkout” on page 125.)

1. Power off the computer.

2. Check the cables, wires, and connectors for short

circuits and open circuits. Visually check them for

damage. If any problems are found, replace the

FRU.

3. Remove or disconnect all of the following devices.

a. Non-IBM devices

b. Devices attached to the expansion bus

connector

c. Printer, mouse, and other external devices

d. Battery pack

e. Hard disk drive

f. Diskette drive

g. DIMM card

h. PC Cards

4. Power on the computer.

5. Determine if the problem has changed.

6. If the problem does not occur again, reconnect the

removed devices one at a time until you find the

failing FRU.

7. If the problem remains, replace the following FRUs

one at a time. Do not replace a non-defective FRU.

LCD assembly

System board

ThinkPad 560 (2640) 143

Related Service Procedures

This section provides information about the following:

“Status Indicators”

“How to Run the Diagnostics” on page 145

“Error Log” on page 146

“Checking the Installed Devices List” on page 146

“How to Run a Low-Level Format” on page 147

“PC Test Card LED” on page 147

“Fn Key Combinations” on page 148

“Keyboard/Auxiliary Input Device Checkout” on

page 123

Status Indicators

The system status indicators show the current computer

status in different colors (green, yellow, and orange).

5263 741

144 IBM Mobile Systems HMM

Symbol Color Meaning

1Battery Green Battery fully charged

Orange Battery charging

Blinking

orange

Battery needs charging

2Hard Disk

In Use

Orange Data is read from or written

to the hard disk drive.

3Numeric

Lock

Green Numeric keypad on the

keyboard is enabled.

4Caps

Lock

Green Caps lock mode is enabled.

5Scroll

Lock

Green Arrow keys can be used as

screen-scroll function key.

6Suspend

Mode

Green Suspend mode

Blinking

Green

Entering suspend mode

7Power On Green Power on

How to Run the Diagnostics

Use either the TrackPoint III or the cursor move keys to

interact with the tests. The Enter key works the same as

selecting the OK icon to reply OK.

Note

The following tools are required:

FDD:

Erasable 2HD diskette

Parallel:

Wrap plug (P/N 72X8546)

Serial:

Wrap plug (P/N 72X8546)

PCMCIA:

PC Test Card (P/N 35G4703)

1. Press and hold the F1 key; then power on the

computer. Hold the F1 key down until the

Easy-Setup screen appears.

2. Select Test and press Enter.

3. Select a device and press Enter to run the test.

4. The test progress screen appears.

5. OK appears when the test ends without any errors.

ThinkPad 560 (2640) 145

6. Start the Advanced Diagnostic test by pressing

Ctrl+A on the basic diagnostic menu screen.

7. Select Tool to install the tools.

8. Select a device, press the Spacebar and install the

tool. Multiple devices can be selected by repeating

this step.

A mark appears beside the selected devices.

9. Select OK and press Enter if the selection is OK.

10. Select a device and press Enter to start the tests.

11. Select Test All to test all devices.

12. Select Loop Test to run the tests in a repeated loop.

A loop option menu appears in which a device loop or

all-device loop can be selected. Select a device and

press the Spacebar to select a device. Repeat this

step to select multiple devices. Press Enter to start

the diagnostic loop. If no device is selected, all

device tests are looped.

13. To exit the loop, keep pressing Ctrl+Pause until the

test exits. A beep sounds to notify that the exit

interrupt is sensed by the test program.

Error Log

Diagnostic errors are printed on the printer that is attached

to the parallel port when the error is detected. The error is

also logged in the system memory.

Do the following to display the errors.

1. End the test, if it is running.

2. Press Ctrl+A to select the advanced diagnostic mode.

3. Press Ctrl+E.

4. The error log appears.

5. To exit the screen, select the cancel icon or press

Esc.

The error log is not saved when the system is powered-off.

Checking the Installed Devices List

If a device is installed but the icon appears in a gray shade

rather than a dark shade on the basic diagnostics screen,

the device is defective. Reseat the device connectors. If

the symptom remains, replace the device or the system

board. If needed, adjust the contrast control to clearly

distinguish the shades of the icon.

If a device that is not installed appears in a dark shade (for

example, FDD-2 appears in a dark shade when

second FDD is installed), do the following:

1. Replace the first device in the configuration, such as

an FDD-1.

2. If the problem remains, replace the system board.

The Parallel, and Serial icons are always displayed in a

dark shade because the icons represent subsystems of the

system board and not the attachment of the devices.

146 IBM Mobile Systems HMM

The FDD-1 icon represent the first drive in the system

configuration for each type of device. For ThinkPad 560,

FDD-1 represents an external diskette drive attached

through the external diskette drive connector. Similarly,

the FDD-2 icon represent the second drive, usually

attached through a port replicator.

How to Run a Low-Level Format

Do the following to format the hard disk.

Warning: Make sure the drive address to be formatted is

correct. This procedure will erase all information on the

disk.

1. Power off the computer.

2. Insert the ThinkPad hardware maintenance

diskette Ver 1.20 into diskette drive A and power on

the computer.

3. Select Format the hard disk from the main menu.

4. Select the drive from the menu.

5. Follow the instructions on the screen.

PC Test Card LED

The green LED on the PC test card turns on when the

PCMCIA test is running. If the LED does not turn on,

check that the card is installed correctly by reseating the

card. If it still does not turn on after it is reseated, try

using another slot for the test. If the LED still does not

turn on and the test fails, replace the FRU shown by the

diagnostic error code.

ThinkPad 560 (2640) 147

Fn Key Combinations

The following table shows the Fn key and function key

combinations and their corresponding functions.

The Fn key works independently from the operating

system. The operating system obtains the status through

the system management interface to control the system.

Fn +Description

F1 Reserved

F2 Fuel-Gauge display ON/OFF

F3 Standby mode invocation

F4 Suspend mode invocation

F5 Reserved

F6 Reserved

F7 LCD/CRT display switching

F8 Reserved

F9 Reserved

F10 Reserved

F11 Power management mode switching

(Toggles High Power, Intelligent, Economy)

F12 Hibernation invocation

148 IBM Mobile Systems HMM

Product Overview (560)

The following table shows an overview of the system

features.

Feature Description

Processor Intel** Pentium** 100

MHz

Intel Pentium 120 MHz

Intel Pentium 133 MHz

Bus Architecture PCI Bus

Memory (Standard) 8MB (on the system board)

Memory (Option) 8MB, 16MB, 32MB

DIMM card (max.

40MB)

CMOS RAM 114 Bytes

VGA Video 11.3-inch, 256 colors,

800×600 pixel DSTN

color LCD

12.1-inch, 64K colors,

800×600 pixel TFT

color LCD

Diskette Drive

(External)

1.44MB (2-mode),

3.5-inch

1.44MB (3-mode),

3.5-inch, for Japan

Hard Disk Drive 810MB, 2.5-inch, IDE

interface

1.08GB, 2.5-inch, IDE

interface

2.11GB, 2.5-inch, IDE

interface

I/O Port Headphone

Microphone

Port replicator

Audio 16-bit Audio

Internal speaker

Internal microphone

Mechanical volume

Infrared Transfer IrDA** 1.0

PCMCIA One Type-III

or two Type-II

ThinkPad 560 (2640) 149

FRU Removals and Replacements

This section contains information about removals and

replacements.

Do not damage any part. Only certified and trained

personnel should service the computer.

The arrows in the “Removals and Replacements”

section show the direction of movement to remove a

FRU, or to turn a screw to release the FRU. The

arrows are marked in numeric order, in square

callouts, to show the correct sequence of removal.

When other FRUs must be removed before removing

the failing FRU, they are listed at the top of the page.

To replace a FRU, reverse the removal procedure

and follow any notes that pertain to replacement.

See “Locations” for internal cable connections and

arrangement information.

When replacing a FRU, use the correct screw size as

shown in the procedures.

Safety Notice 1: Translation on page 8

Before the computer is powered-on after FRU

replacement, make sure all screws, springs, or other

small parts, are in place and are not left loose inside

the computer. Verify this by shaking the computer

and listening for rattling sounds. Metallic parts or

metal flakes can cause electrical short circuits.

Safety Notice 3: Translation on page 10

The battery pack contains small amounts of nickel.

Do not disassemble it, throw it into fire or water, or

short-circuit it. Dispose of the battery pack as

required by local ordinances or regulations.

Safety Notice 8: Translation on page 14

Before removing any FRU, power-off the computer,

unplug all power cords from electrical outlets, remove

the battery pack, and then disconnect any

interconnecting cables.

150 IBM Mobile Systems HMM

1010 Backup Battery

Safety Notice 4: Translation on page 11

The lithium battery can cause a fire, explosion, or

severe burn. Do not recharge it, remove its polarized

connector, disassemble it, heat it above 100°C

(212°F), incinerate it, or expose its cell contents to

water. Dispose of the battery as required by local

ordinances or regulations. Use only the battery in the

appropriate parts listing. Use of an incorrect battery

can result in ignition or explosion of the battery.

Turn the computer upside down.

Step Location (Quantity) Length

1DIMM Cover (1) 6 mm

Note: Make sure you use the correct screw.

ThinkPad 560 (2640) 151

1020 DIMM Card (If installed)

Turn the computer upside down.

Step Location (Quantity) Length

1DIMM Cover (1) 6 mm

Note: Make sure you use the correct screw.

152 IBM Mobile Systems HMM

1030 Battery Pack

Turn the computer upside down.

ThinkPad 560 (2640) 153

1040 Frame

Battery Pack (1030)

Step Location (Quantity) Length

1Base Cover (2) 12 mm

2Base Cover (6) 6 mm

Note: Make sure you use the correct screw.

154 IBM Mobile Systems HMM

Frame

Keyboard

Note

1. Be careful not to remove the Esc key when you

remove the frame. If Esc key is removed,

replace the key as shown.

Esc

F1 F2

2. When replacing the frame, check whether the

click buttons of the TrackPoint III can be pressed

correctly.

If the frame is not in place, the click buttons do

not work.

ThinkPad 560 (2640) 155

1050 Keyboard Unit

Battery Pack (1030)

Note

When replacing the frame, first replace the middle four

screws that shown in black in the figure; then check

whether the click buttons of the TrackPoint III can be

pressed correctly.

If the frame is not in place, the click buttons do not

work.

Step Location (Quantity) Length

1Base Cover (2) 12 mm

2Base Cover (12) 6 mm

Note: Make sure you use the correct screw.

156 IBM Mobile Systems HMM

Frame

Keyboard

ThinkPad 560 (2640) 157

Note

Be careful not to remove the Esc key when you

remove the frame. If Esc key is removed, replace the

key as shown.

Esc

F1 F2

158 IBM Mobile Systems HMM

ThinkPad 560 (2640) 159

1060 LCD Assembly

Battery Pack (1030)

Keyboard Unit (1050)

Step Location (Quantity) Length

1Base Cover (2) 4 mm

2LCD Assembly (2) 6 mm

3LCD Cable (1) 4 mm

Note: Make sure you use the correct screw.

160 IBM Mobile Systems HMM

1070 Speaker

Battery Pack (1030)

Keyboard Unit (1050)

ThinkPad 560 (2640) 161

1080 Hard Disk Drive

Warning

Do not drop or apply any shock to the hard disk

drive. The hard disk drive is sensitive to physical

shock. Incorrect handling can cause damage and

permanent loss of data on the hard disk. Before

removing the hard disk drive, have the user make a

backup copy of all the information on the hard disk.

Never remove the hard disk drive while the system is

operating or is in suspend mode.

Note

Remove the hard disk drive exactly as shown in the

figure. Do not apply any extra force to the hard disk

drive when removing it.

Battery Pack (1030)

Keyboard Unit (1050)

Step Location (Quantity) Length

1HDD Bracket (1) 6 mm

5Hard Disk Drive (2) 3 mm

Note: Make sure you use the correct screw.

162 IBM Mobile Systems HMM

1090 PCMCIA Slot Assembly

Battery Pack (1030)

Keyboard Unit (1050)

Note

Before removing and replacing the PCMCIA slot

assembly, make sure that the PCMCIA cards are

removed and the eject levers are not sticking out.

Step Location (Quantity) Length

1PCMCIA Slot Assembly (4) 6 mm

Note: Make sure you use the correct screw.

ThinkPad 560 (2640) 163

1100 System Board

DIMM Card (If installed) (1020)

Battery Pack (1030)

Keyboard Unit (1050)

LCD Assembly (1060)

Speaker (1070)

Hard Disk Drive (1080)

PCMCIA Slot Assembly (1090)

Notes

The system unit serial number must be restored

when the system board is replaced. To restore

the system unit serial number, select the option

“Set system identification” on the maintenance

diskette. The flash ROM on the system board

contains the vital product data (VPD), that is, the

system unit serial number, system board system

number, and other computer-unique data.

Do not power off the computer when restoring

the VPD. The system unit serial number label is

attached to the base cover.

Step Location (Quantity) Length

1Base Cover (6) 4 mm

(Hex)

2Base Cover (1) 3 mm

Note: Make sure you use the correct screw.

164 IBM Mobile Systems HMM

When replacing

Step Location (Quantity) Length

4System Board (2) 4 mm

Note: Make sure you use the correct screw.

ThinkPad 560 (2640) 165

1120 LCD Front Cover

Important

The LCD for the notebook computer contains over

921,000 thin-film transistors (TFTs). A small number

of missing, discolored, or constantly lighted dots is

characteristic of TFT LCD technology, but excessive

pixel problems can cause viewing concerns. The LCD

should be replaced if the number of missing,

discolored, or lighted dots in any background is 21 or

more.

166 IBM Mobile Systems HMM

Notes:

1. For the TFT LCD, the slide knob is one in step 4.

2. The LCD front cover has several latches. Release

the latches as shown.

Step Location (Quantity) Length

2LCD Front Cover (3) M 2.6 x 6mm,

Flat head

ThinkPad 560 (2640) 167

1130 LCD Panel

LCD Front Cover (1110)

DSTN Panel

When replacing:

Connect the LCD connector to the inverter card by

lining them up straight.

Step Location (Quantity) Length

1LCD Panel (4) M 2.5 x 6mm,

Flat head

168 IBM Mobile Systems HMM

TFT Panel

Notes:

There are two types of rear covers for the ThinkPad

560 TFT LCD unit. Make sure which type you have

and follow the relevant information.

1. If there are bosses on the rear cover, put each boss

into each hole of the LCD panel assembly.

2. If there are no bosses on the rear cover, assemble

the panel as shown in the following figure.

Step Location (Quantity) Length

1LCD Panel (4) M 2.5 x 6mm,

Flat head

ThinkPad 560 (2640) 169

170 IBM Mobile Systems HMM

1140 Inverter Card (DSTN only)

LCD Front Cover (1120)

LCD Panel (1130)

Step Location (Quantity) Length

1Hinges (1) M 2.5 x 6mm,

Flat head

ThinkPad 560 (2640) 171

1150 LCD Cable / Hinges

DIMM Card (If installed) (1020)

Battery Pack (1030)

Keyboard Unit (1050)

LCD Assembly (1060) file

LCD Front Cover (1120)

LCD Panel (1130)

Inverter Card (DSTN only)(1140)

DSTN

12: LCD cable

34: Hinges

Step Location (Quantity) Length

1LCD Cable (2) M 2.5 x 6mm,

Flat head

3Hinges (3) M 2.5 x 6mm,

Flat head

172 IBM Mobile Systems HMM

TFT

12: LCD cable

34: Hinges

When replacing:

See the following figure when replacing the LCD

cable.

Step Location (Quantity) Length

1LCD Cable (2) M 2.5 x 6mm,

Flat head

3Hinges (3) M 2.5 x 6mm,

Flat head

ThinkPad 560 (2640) 173

Locations

Front View

1 LCD

2 Contrast Control

3 Brightness Control

4 Headphone Jack

5 Microphone/Line-In Jack

6 Volume Control

7 PCMCIA Slots

8 PC Card Eject Buttons

9 Battery Pack

1 TrackPoint III

11 LCD Latch

12 Fn Key

13 Keyboard

14 Indicator Panel

15 Built-In Microphone

DSTN

TFT

174 IBM Mobile Systems HMM

Bottom View

1 System-Expansion Connector

2 Power Shutdown Switch

3 Memory Slot

4 Memory-Slot Cover

5 Battery Pack Latch

ThinkPad 560 (2640) 175

Rear View

1 Power Switch

2 IR Port

3 External Diskette Drive Connector

4 External Monitor

5 Parallel Connector

6 Serial Connector

7 Security Keyhole

8 External-Input-Device Connector

9 Power Jack

176 IBM Mobile Systems HMM

Notes

ThinkPad 560 (2640) 177

Parts Listing 560 (2640)

178 IBM Mobile Systems HMM

Index

System Unit

1LCD Assembly (11.3 DSTN) 46H4139

LCD Assembly (12.1 TFT) 46H4140

2 Frame 46H4141

3Keyboard (see keyboard section)

4 TrackPoint III 84G6536

5 Speaker 46H4133

6EMI Bracket I/O 46H4149

7System Board (100 MHz) 46H4146

System Board (120 MHz) 46H4147

System Board (133 MHz) 46H4148

For type 2640-1xx, 2640-2xx 46H3893

8 PCMCAI Slot 46H4134

9Rubber Cap I/O 46H4151

10 Base Cover 46H4126

For type 2640-1xx, 2640-2xx 46H4084

10a EMI Spring 46H4145

11 DIMM Cover 46H4131

12 PCMCIA Cover 46H4127

13 Backup Battery 46H4132

14 Bracket Battery Guide 46H4135

15 FDD Connector Cover 46H4128

16 Power Switch 46H4138

17 HDD Bracket 46H4137

18 Hard Disk Drive (540 MB) 39H2219

Hard Disk Drive (810 MB) 39H2220

Hard Disk Drive (1.0 GB) 39H2221

Hard Disk Drive (2.1 GB) 83H7080

19 HDD Flexible Cable 46H4136

20 Keyboard Sheet 46H4150

21 Battery Pack 46H4144

External FDD (2-mode) 10H4056

External FDD (3-mode) 39F2086

External FDD Cable 39F2077

AC Adapter Slim (2 plong) 85G6738

AC Adapter 85G6698

Screw Kit 46H4143

Screw Cap 66G5046

ThinkPad 560 (2640) 179

LCD FRU (DSTN)

Index

System Unit

1LCD Front Cover 46H4154

2 Control Knob 46H4158

3LCD Panel (Order LCD Assembly) N/A

4 Spacer 46H4159

5 Inverter Card 46H4152

6 Shield Sheet 46H4157

7 LCD Cable 46H4156

8 Hinges 46H4155

9LCD Rear Cover 46H4153

Screw Cover 66G5046

Screw 46H4160

180 IBM Mobile Systems HMM

LCD FRU (TFT)

Index

System Unit

1LCD Front Cover 46H4162

2 Control Knob 46H4224

3LCD Panel (Order LCD Assembly) N/A

4 Shield Sheet 46H4165

5 LCD Cable 46H4164

6 Hinges 46H4163

7LCD Rear Cover 46H4161

Screw Cover 66G5046

Screw 46H3939

ThinkPad 560 (2640) 181

Keyboard

Arabic 20H4232

Belgian 20H4230

Canadian French 20H4237

Danish 20H4225

Dutch 20H4224

French 20H4222

German 20H4221

Greek 20H4235

Hebrew 20H4233

Italian 20H4223

Japanese 20H4239

Korean 20H4140

Latin Spanish 20H4236

Norwegian 20H4227

Portuguese 20H4231

Russian 20H4238

Spanish 20H4226

Swedish / Finnish 20H4229

Swiss 20H4228

Turkish 20H4234

U.K. English 20H4220

U.S. English 20H4219

182 IBM Mobile Systems HMM

Common/Option Parts List

Miscellaneous Parts

Screw Kit 46H4143

(Includes the following:)

M2 x 3 Screw (1)

M2.5 x 4, black (5)

M2.5 x 6, black (19)

M2.5 x 12, black (2)

M3 x 3 (2)

Hex Stud (6)

Options

Notes:

1. When you replace the AC Adapter with a new one,

use the one for the country you are in even if the

computer is from different country.

2. The warranty for the system unit does not apply to all

options.

Headset 85G1529

1.08 GB Hard Disk Drive Assembly 39H2221

Microphone 66G7871

PS/2 Miniature Mouse 95F5723

ThinkPad 560 Port Replicator 46H4107

DIMM 8MB 42H2767

DIMM 16MB 42H2768

DIMM 32MB 42H2769

Interface Cable to System for Keyboard 84G2531

Interface Cable to Keyboard for Keypad 84G2532

Mini-DIN to Mini-DIN Cable. 84G6474

ThinkPad 560 (2640) 183

Numeric Keypad

Belgian 95F5741

Canadian French 95F5466

Danish 95F5467

Dutch 95F5467

French 95F6313

German 95F6314

Greek 95F5467

Hebrew 95F5741

Icelandic 95F5467

Italian 95F6316

Japanese 79F6401

Norwegian 95F5467

Spanish 95F6315

Swedish / Finnish 95F5468

Swiss / French 95F5711

Swiss / German 95F5715

Turkish 95F5467

U.K. English 95F5741

U.S. English 95F5741

Black Keypad

French 84G6286

German 84G6280

Italian 84G6292

Swedish 84G6304

U.K. English 84G6298

Norway 84G6310

U.S. English 84G2530

Black Keyboard

French 84G6285

German 84G6279

Italian 84G6291

Swedish 84G6303

U.K. English 84G6297

Norway 84G6309

U.S. English 84G2529

Accessories

Keyboard/Mouse Cable 54G0444

Tools

Tri-Connector Wrap Plug 72X8546

PC Test Card 35G4703

Audio Wrap Cable 66G5180

Screwdriver Kit 95F3598

ThinkPad Hardware Maintenance 78H5384

Diskette Ver 2.01

(This diskette is common for

all ThinkPad models.)

184 IBM Mobile Systems HMM

Power Cords

IBM power cords for a specific country are usually

available only in that country:

For 2-pin power cords:

IBM

Power

Cord

Part

Number

Used in These Countries

13H5264 Bahamas, Barbados, Bermuda, Bolivia, Canada,

Cayman Islands, Colombia, Costa Rica,

Dominican Republic, Ecuador, El Salvador,

Guatemala, Guyana, Haiti, Honduras, Jamaica,

Korea (South), Mexico, Netherlands Antilles,

Nicaragua, Panama, Peru, Philippines, Saudi

Arabia, Suriname, Taiwan, Thailand, Trinidad

(West Indies), United States of America,

Venezuela

13H5267 Abu Dhabi, Albania, Antigua, Bahrain, Brunei,

Dubai, Fiji, Hong Kong, India, Ireland, Kenya,

Kuwait, Macao, Malasia, Nigeria, Oman,

People's Republic of China, Qatar, Singapore,

United Kingdom

13H5270 Austria, Belgium, Bulgaria, Chile, Czech

Republic, Denmark, Egypt, Finland, France,

Germany, Greece, Hungary, Iceland, Indonesia,

Israel, Italy, Netherlands, Norway, Poland,

Portugal, Romania, Slovakia, Spain, Sweden,

Switzerland, Turkey, former Yugoslavia

13H5273 Japan

13H5276 Argentina, Australia, New Guinea, New Zealand,

Papua, Paraguay, Uruguay

13H5279 Bangladesh, Pakistan, South Africa, Sri Lanka

ThinkPad 560 (2640) 185

For 3-pin power cords:

Note

The grounded adapter is required for full MPRII

compliance.

IBM

Power

Cord

Part

Number

Used in These Countries

25H2205 Argentina, Australia, New Guinea, New Zealand,

Papua, Paraguay, Uruguay

25H2207 Bahamas, Barbados, Bermuda, Bolivia, Canada,

Cayman Islands, Colombia, Costa Rica,

Dominican Republic, Ecuador, El Salvador,

Guatemala, Guyana, Haiti, Honduras, Jamaica,

Korea (South), Mexico, Netherlands Antilles,

Nicaragua, Panama, Peru, Philippines, Saudi

Arabia, Suriname, Taiwan, Trinidad (West

Indies), United States of America, Venezuela

25H2209 Austria, Belgium, Bulgaria, Czech Republic,

Egypt, Finland, France, Germany, Greece,

Hungary, Iceland, Indonesia, Netherlands,

Norway, Poland, Portugal, Romania, Slovakia,

Spain, Sweden, Turkey, former Yugoslavia

25H2211 Denmark

25H2213 Bangladesh, Pakistan, South Africa, Sri Lanka

25H2215 Abu Dhabi, Albania, Antigua, Bahrain, Brunei,

Dubai, Fiji, Hong Kong, India, Ireland, Kenya,

Kuwait, Macao, Malaysia, Nigeria, Oman,

People's Republic of China, Qatar, Singapore,

United Kingdom

25H2219 Thailand

25H2221 Switzerland

25H2223 Chile, Italy

25H2225 Israel

186 IBM Mobile Systems HMM

For 3-pin slim power cords:

IBM

Power

Cord

P/N

Used in These Countries

76H3514 Argentina, Australia, Papua New Guinea, New

Zealand, Paraguay, Uruguay

76H3516 Bahamas, Barbados, Bermuda, Bolivia, Canada,

Cayman Islands, Colombia, Costa Rica,

Dominican Republic, Ecuador, El Salvador,

Guatemala, Guyana, Haiti, Honduras, Jamaica,

Mexico, Netherlands Antilles, Nicaragua,

Panama, Peru, Philippines, Saudi Arabia,

Suriname, Taiwan, Trinidad (West Indies),

United States of America, Venezuela

76H3518 Austria, Belgium, Bulgaria, Czech Republic,

Egypt, Finland, France, Germany, Greece,

Hungary, Iceland, Indonesia, Netherlands,

Norway, Poland, Portugal, Romania, Slovakia,

Spain, Sweden, Turkey, former Yugoslavia

76H3520 Denmark

76H3522 Bangladesh, Pakistan, South Africa, Sri Lanka

76H3524 Abu Dhabi, Albania, Antigua, Bahrain, Brunei,

Dubai, Fiji, Hong Kong, India, Ireland, Kenya,

Kuwait, Macao, Malaysia, Nigeria, Oman,

People's Republic of China, Qatar, Singapore,

United Kingdom

76H3526 Japan

76H3528 Switzerland, Liechtenstein

76H3530 Chile, Italy, Ethiopia, Libia

76H3532 Israel

76H3535 Korea

76H4866 Thailand

ThinkPad 560 (2640) 187

188 IBM Mobile Systems HMM

Common Devices Checkout

External Diskette Drive Test ........... 190

External Display Self-Test ............ 190

External Keyboard/Auxiliary Input Device Checkout 191

Fax/Modem Checkout . . . . . . . . . . . . . . 192

Printer Checkout . . . . . . . . . . . . . . . . 194

Port Replicator Checkout ............ 195

TrackPoint Checkout . . . . . . . . . . . . . . 196

TV Tuner . . . . . . . . . . . . . . . . . . . . 197

Identifying Names and Functions ....... 197

Using the Front Panel ............ 198

Troubleshooting . . . . . . . . . . . . . . . 202

External Diskette Drive Test

Use the following procedure to isolate the diskette problem

to a controller, drive or diskette. A scratch, write-enabled

2HD diskette is required.

1. Select the icon FDD on the TEST MENU. By doing

this, the controller test and the drive read/write test

run. If the controller test detects an error, FRU code

10 appears. In this case, replace the system board.

2. If the controller test run without errors, follow the

instructions on the screen and insert a scratch

diskette.

3. If the drive test detects an error, FRU code 50

appears. If the diskette media are known to be good,

replace the drive or the drive cable.

External Display Self-Test

If the display problem occurs only when using an external

display, use the following instructions to correct the

problem.

Note

Before you replace a display, check the following list

to see if it is connected correctly.

8506 and 8508 displays must be connected to an

Image Adapter/A or an Image-I Adapter/A.

63XX and 85XX systems support either 63XX or

85XX displays.

85XX systems with an XGA-2 adapter support 95XX

displays.

95XX systems support either 63XX, 85XX, or 95XX

displays.

ThinkPad models support either 85XX or 95XX

displays.

If the screen is rolling, replace the display assembly. If

that does not correct the problem, replace FRUs in the

following order until the problem goes away:

1. Video card

2. Display adapter (any type)

3. System board

4. Bus adapter (if used)

If the screen is not rolling, run the display self-test as

follows:

1. Power-off the computer and display.

2. Disconnect the display signal cable.

3. Power-on the display.

4. Set the contrast to its maximum position.

5. Set the brightness control to the center detent

position.

190 IBM Mobile Systems HMM

Check for the following conditions:

You should be able to vary the screen intensity by

adjusting the contrast and brightness controls.

The screen should be white or light gray, with a black

margin (test margin) on the screen.

Note: The location of the test margin varies with the

type of display. The test margin might be on

the top, bottom, or one or both sides.

If you do not see a test margin on the screen, replace the

display. If there is a test margin on the screen, replace the

system board.

Note: On ThinkPad Models 700, 700C, 720C, 720C, do

the following:

1. Video card

2. System board

External Keyboard/Auxiliary Input

Device Checkout

The following auxiliary input devices may be available for

IBM ThinkPad models.

– Numeric keypad

– Mouse (PS/2 compatible)

– External keyboard (with Keyboard/Miniature

Mouse cable)

If you suspect a problem with any of the auxiliary

input devices (listed above), replace the device.

If the problem is not corrected, replace the following

FRUs one at a time to correct the problem.

– Keyboard control card

– System board

If the computer receives an incorrect keyboard

response, remove other external devices, check the

keyboard connections, and recheck the keyboard

responses. If the problem remains, replace the

following FRUs one at a time to correct the problem.

– Keyboard

– Keyboard control card

– System board

If a 00030100 error message appears, power-off the

computer and the external devices. Then power-on

the computer before you power-on the external

devices.

Common Devices Checkout 191

Fax/Modem Checkout

001

– Power-off the computer.

– Ensure that the modem is installed correctly.

– If the modem never worked in customer mode, ensure

that all drivers are loaded correctly onto the computer.

– Ensure that the communication program is supported on

the computer.

– Ensure that the public switch telephone network (PSTN)

cable and the data access arrangement (DAA) cable, if

installed, are connected correctly.

If you need to correct one of the above conditions, do so

now; then continue.

Note: PCMCIA cards can be inserted and removed while

the system is powered on.

– Power-on the system.

– Insert the IBM Data/FAX Modem diskette into the default

diskette drive.

– If you are servicing a High Speed Internal Data/Fax

Modem (Models FC3632 and FC3650), at the DOS

prompt (for example, A:\), type IBMDIAG; then press

Enter.

– If you are servicing a PCMCIA Data/FAX Modem

(Models FC3634 and FC3635), at the DOS prompt (for

example, A:\), type ESTDIAG; then press Enter.

– Follow the instructions on the screen. (If you need help,

press F1.)

DID THE DIAGNOSTIC TESTS DETECT AN ERROR?

Yes No

002

The diagnostic tests have completed successfully. If

you suspect a problem, go to Step 004.

003

Go to the Symptom-to-FRU Index for the computer you are

servicing.

004

– Check the PSTN cable and the DAA cable, if installed,

for continuity.

IS THE CABLE(S) GOOD?

Yes No

005

Replace the defective cable(s).

006

(Step 006 continues)

192 IBM Mobile Systems HMM

006 (continued)

– Have the customer transmit a call.

WAS THE CALL TRANSMITTED SUCCESSFULLY?

Yes No

007

Go to Step 011.

008

– Have the customer receive an incoming call on the

modem.

WAS THE INCOMING CALL RECEIVED?

Yes No

009

Go to Step 014.

010

The diagnostic tests have completed successfully. If you

still suspect a problem that is not software related, replace

the External DAA; then replace the modem.

011

– Have the customer transmit a call at a lower speed.

WAS THE CALL TRANSMITTED SUCCESSFULLY?

Yes No

012

If installed, replace the external DAA. If you do not

have an external DAA installed, or replacing the

external DAA does not correct the problem, replace

the modem.

013

Have the telephone line checked.

014

– Have the customer receive an incoming call on the

modem at a lower speed.

WAS THE INCOMING CALL RECEIVED?

Yes No

015

If installed, replace the external DAA. If you do not

have an external DAA installed, or replacing the

external DAA does not correct the problem, replace

the modem.

Common Devices Checkout 193

(CONTINUED)

016

Have the telephone line checked.

Printer Checkout

1. Make sure the printer is correctly connected and is

powered-on.

2. Run the printer self-test.

If the printer self-test does not run correctly, the problem is

in the printer. Refer to the printer service manual.

If the printer self-test runs correctly, do the following.

1. Verify the port settings in configuration.

2. Install a wrap plug on the port (indicated in

configuration) and run the advanced diagnostic tests.

3. If the advanced diagnostic tests (with the wrap plug

installed) do not detect a failure, replace the printer

cable.

If the problem is not corrected, replace the system

board.

194 IBM Mobile Systems HMM

Port Replicator Checkout

Use the following procedure to isolate a port replicator

problem. A port replicator attaches to the system

expansion connector at the rear of the computer.

1. Power-off the computer.

2. Remove the failing devices from the replicator.

3. Unplug the AC adapter from the replicator, if

attached.

4. Remove the port replicator from the computer.

5. Reconnect the failing device directly to the computer.

(If another device occupies the connector, remove it

first.)

6. Go to General Checkout and follow that procedure.

7. If the advanced diagnostic device test does not find

an error, suspect a problem with the port replicator or

the system expansion bus.

8. Power-off the computer and reconnect the port

replicator.

9. Power-on the computer and run the following

advanced diagnostic tests:

Serial port test with the wrap plug installed on

the replicator.

Parallel port test with the wrap plug installed on

the replicator.

PCMCIA-2 test with the PC test card installed.

FDD-2 (FDD-1 if no drive is installed in the

computer) drive test on the failing device.

10. If diagnostic errors appear, replace the replicator or

diskette drive attachment unit.

If the problem remains after the replacement, replace

the system board.

11. If power problems appear only when using the

replicator, replace the replicator.

If power shut downs occur intermittently when using

PCMCIA-2 devices via a port replicator, suspect an

over-current problem. Some PCMCIA devices use more

power; if the maximum usage of each device occurs

simultaneously, the total current will exceed the limit,

thereby causing a power shut down. Isolate this problem

by removing one of the devices, and use the computer

under the same condition, and see whether a power shut

down occurs. Do this procedure for all devices then

determine the cause. Customer purchase of the larger AC

adapter (50W, optional) is recommended, if it is not yet in

use.

Common Devices Checkout 195

TrackPoint Checkout

If the TrackPoint does not work, check the

configuration. If the configuration of the TrackPoint is

set to Disabled or Off, change it to Enable or On.

If the problem remains, continue.

Note: TrackPoint automatically compensates to

adjust the pointer sensor. This causes the

pointer to move slightly on the screen and

then stop. Pointer movement might occur

when a slight, steady pressure is applied to

the TrackPoint pointer when the computer is

powered-on or running, or when exceeded

temperature range requires re-adjustment.

If the cursor floats or moves erratically, power-off and

disconnect the mouse. Power-on the computer. If

the problem goes away, replace the mouse. If the

problem remains, replace the keyboard.

For click button or pointing stick problems:

1. Go to the Easy-Setup screen.

2. Select an item with the pointing stick.

3. Press either left or right click button.

4. Verify that both buttons work correctly.

If the pointing stick or the click button does not work,

do the following.

1. Reseat the keyboard cables.

2. Replace the keyboard.

3. Replace the interposer card

(355x, 360x, 750x, 755x).

4. Replace keyboard control card (720).

5. Replace the system board.

196 IBM Mobile Systems HMM

TV Tuner

The TV Tuner Pack (hereafter called TV Tuner) is an

option for watching TV programs or videos on the IBM TFT

color notebook computer. The computer changes to TV

reception when the removable diskette drive is replaced

with the TV Tuner.

The TV screen and normal computer display are easily

switched by using the Hot key on the front panel of the TV

Tuner.

Identifying Names and Functions

The following figure and table show the names and

functions of each part of the TV Tuner.

11 10

Icons Functions

1 Front

Panel

Used to change the TV channels, switch TV

mode to computer mode, and operate most

functions of the TV Tuner.

Headphone

Jack

Connects the headphones.

Power

Indicator

Shows the TV Tuner is powered on.

Power

Switch

Powered on and off the TV Tuner.

5 Hot

Key

Switches between the TV screen and

computer screen.

6 Up

Switch

Increases the value such as the channel

number.

Common Devices Checkout 197

Icons Functions

7 Down

Switch

Decreases the value such as the channel

number.

Function

Key

Enters the mode to change the value of each

function, such as TV channel or color contrast.

(See “Using the Function Key” on page 199.)

TV/EXT

Switch

Switches the TV mode or external video mode.

Volume

Knob

Controls the speaker volume.

Audio-In

Jack

Connects the audio-in connector of the AV

cable.

Video-In

Jack

Connects video-in connector of the AV cable.

13 RF

Connector

Connects the active antenna unit or antenna

cable.

Using the Front Panel

The following table shows how to operate all functions of

the TV Tuner with the controls on the front panel.

Key Function

Power Turns on the TV Tuner.

This key is used only

when the computer is

turned on.

Hot Key Switches computer

display and TV screen.

Up Increases the value of

parameters, Channel

Number, Color, Tint,

Brightness, Contrast,

Auto Tuning Sensitivity,

On-screen Message

Selection.

198 IBM Mobile Systems HMM

Using the Function Key: Each time you press the

Function key ( ), one of the following messages (called

On-Screen Message

) appears at the top left corner of the

LCD.

The changed values are automatically saved when you

return to the “TV Channel” On-Screen message. The

values are not saved when you power-off the TV Tuner

without returning to this message.

Key Function

Down Decreases the value of

parameters, Channel

Number, Color, Tint,

Brightness, Contrast,

Auto Tuning Sensitivity,

On-screen Message

Selection.

Function Selects a function mode

to adjust each function

parameter. (See “Using

the Function Key” on

page 199.)

TV/Ext Switches the displayed

video source between

the receiving TV

broadcast program and

external devices such as

VCR, video camera

recorder, laser disk, and

so on.

Message on LCD Parameter

(xx)

TV Channel

By using and ,

you can select the

channels from 2 to 69.

COL

Color Adjustment

By pressing and holding

or , you can

change the color.

TNT

TINT Adjustment

By pressing and holding

or , you can

change the tint.

Common Devices Checkout 199

Message on LCD Parameter

BRT

Bright Adjustment

By pressing and holding

or , you can

change the brightness.

CNT

Contrast Adjustment

By pressing and holding

or , you can

change the contrast.

---

(No function)

Reserved.

Auto Tune Sensitivity

Selection

LO: Means the

sensitivity of the TV

is low. In this

mode, the TV

Tuner receives

strong TV signals

only. To set LO,

press .

HI: Means the

sensitivity of the TV

is high (factory

default). In this

mode, the TV

Tuner receives

weak and strong

TV signals. To set

HI, press .

D3S

DON

Time On-Screen

Message appears

D3S: On-Screen

Message appears

for 3 seconds. To

set D3S, press .

DON: On-Screen

Message always

appears. To set

DON press

200 IBM Mobile Systems HMM

Power-on the TV Tuner: Use the ThinkPad

Features program or PS2.EXE. to power-on the TV Tuner;

then power-on the internal device in the diskette drive

compartment. If power for the internal device is turned off

when the TV Tuner is set up, nothing appears on the LCD

display. Turn on power for the TV Tuner again.

If you are using DOS, do one of the following:

– Power-on the computer and type PS2 from the

command prompt to start the ThinkPad Features

program.

Select Set Power Features from the ThinkPad

Features menu; then put a check mark at

Internal Serial Port (or Diskette Drive

Compartment) under the Power for devices.If

you need help, press F1 to display the help

menu.

– Type PS2 MODEM ON (or PS2 DDC ON) from the

command prompt; press the Enter key to set the

power ON.

If you are using OS/2* or Microsoft Windows**, do the

following:

1. Power-on the computer and start the ThinkPad

Features program.

2. Select the Power icon; then move the pointer to

Internal Serial Port (or Diskette Drive

Compartment) under the Power for devices

and click the button to check mark it.

3. Press the OK button.

Common Devices Checkout 201

Troubleshooting

The following table shows what to do to solve problems

when the TV Tuner does not work correctly.

Problem Probable Cause

The TV Tuner

does not

operate.

(No picture or

sound)

Computer is not powered on.

Computer is in suspend mode.

Volume control of the TV Tuner or

computer is not adjusted correctly.

The power for the TV Tuner is not

supplied. (See “Power-on the TV

Tuner” on page 201.)

The wall outlet from the outdoor

antenna is not active.

The video or antenna cable is not

connected correctly.

Antenna elements of the active

antenna unit are not adjusted.

The batteries in the active antenna

unit are not inserted correctly.

The batteries in the active antenna

unit are depleted.

The TV Tuner is not set up

correctly.

You cannot watch TV or videos on

the external display.

LO is set for the auto tune

sensitivity selection. (See page

199.)

No color. The program is not in color.

Snow and noise

only. Switch the TV/EXT ( ) button.

Pictures are out

of shape, or

have double

images.

For TV:

The channel is not tuned correctly.

Adjust the antenna.

For VCR:

Change the tracking adjustment.

Dotted lines or

stripes.

Usually caused by interference

from neon signs, hair dryers, and

so on. Move the computer to

avoid the interference.

Picture control

are not saved.

Do not power-off the TV Tuner

when adjusting functions such as

picture control, color, tint,

brightness, or contrast.

Channel number

is always

displayed or is

not displayed.

Select your favorite mode for the

on-screen message. (See page 199.)

202 IBM Mobile Systems HMM

Miscellaneous Information

Acronyms, Abbreviations and Terms

Term Information

ACPA/A Audio Capture and Playback Adapter

ADP Automatic Data Processing

Alt Alternate

ANSI American National Standards Institute

ARTIC A Real Time Interface Coprocessor

ASCII American National Standard Code for Interface

Interchange

AT Advanced Technology (as in AT Bus)

AVC Audio Video Connection

BIOS Basic Input/Output System (Controls System

Resources)

bps Bits Per Second

BPS Bytes Per Second

CCITT The International Telephone and Telegraph

Consultative Committee

CCS Common Command Set

CCSB Common Complete Status Block

CCSB Configuration Control Sub Board

CD Compact Disc

CDPD Cellular Digital Packet Data

CD-ROM CD Read Only Memory (stores data/audio)

CE Customer Engineer or Service Representative

CRC Cyclic Redundancy Check

CRT Cathode Ray Tube

CSD Corrective Service Diskette

CGA Color Graphics Adapter (See EGA, VGA, XGA)

CRC Cyclic Redundancy Check

CRT Cathode Ray Tube

CSA Canadian Standards Association

CSD Corrective Service Diskette

DASD Direct Access Storage Device (hard disk, diskette)

DMA Direct Memory Access

DRAM Dynamic Random Access Memory

DSTN Double Super Twisted Nematic

ECA Engineering Change Announcement

ECC Error Correction Code

EGA Enhanced Graphics Adapter

ESD Electrostatic Discharge

ESDI Enhanced Small Device Interface

EEPROM Electrically Erasable Programmable Read Only

Memory

EWS Energy Work Station

FDD Floppy Disk Drive

FRU Field Replaceable Unit (replaceable part)

GPIB General Purpose Interface Bus (IEEE 348)

GSA General Services Administration

HDD Hard Disk Drive

Ht Height

IDE Integrated Drive Electronics

IC Integrated Circuit

IEEE Institute of Electrical and Electronics Engineers

IEC International Electrotechnical Commission

IML Initial Machine Load

Term Information

IPL Initial Program Load

IR Infrared

ISO International Organization for Standardization

ISDN Integrated-Services Digital Network

LAN Local Area Network

LBA Local Block Address

LTB Local Transfer Bus

LUN Logical Unit Number (as in SCSI)

MAP Maintenance Analysis Procedure

MCGA Modified Color Graphics Adapter

(320 x 200 x 256)

MCA Micro Channel Architecture (bus structure)

MHz Mega hertz (millions of cycles per second)

MIDI Musical Instrument Digital Interface

MM Multimedia

N/A Not Available or Not Applicable

NMI Non-Maskable Interrupt

NSC National Support Center

NVRAM Non Volatile Random Access Memory

OEM Original Equipment Manufacturer

PCMCIA Personal Computer Memory Card

International Association

POS Programmable Option Select

PUN Physical Unit Number (as in SCSI)

RAID Redundant Array of Inexpensive Disks

(disk array models)

RAM Random Access Memory (read/write)

RGB Red Green Blue (is in monitors)

RIPL Remote Initial Program Load

ROM Read Only Memory

SASD Sequential Access Storage Device (Tape)

SCB Subsystem Control Block

SCSI Small Computer Systems Interface

SCSI ID SCSI Identification Number

(assigned device number)

SPD Software Product Description

SR Service Representative

SRAM Static Random Access Memory

SVGA Super Video Graphics Array

STN Super Twisted Nematic

T/A NDD Technical Advisor

(See your Marketing Representative)

TDD Telecommunications Device for the Deaf

TFT Thin-Film Transistor

TPF ThinkPad File

UL Underwriters Laboratory

VCA Video Capture Adapter

VESA Video Electronics Standards Association

VGA Video Graphics Array (640x480x16)

VPD Vital Product Data

VRAM Video Random Access Memory

WORM Write Once, Read Many Media

XGA Extended Graphics Array (1024 x 768 x 256)

Y/C Luminance/Chrominance Signal

(Pertains to Video)

204 IBM Mobile Systems HMM

Send Us Your Comments!

We want to know your opinion about this manual (part

number 84H8101). Your input will help us to improve our

publications.

Please photocopy this survey, complete it, and then fax it

to IBM HMM Survey at 919-543-8167 (USA).

Name

Phone Number

1. Do you like this manual?

Yes No

2. What would you like to see added, changed, or

deleted in this manual?

3. What is your service experience level?

Less than five years

More than five years

4. Which ThinkPad systems do you service most?

Thanks in advance for your response!

Miscellaneous Information 205

Do You Need Technical References?

We have a wide range of hardware technical references

that provide in-depth information about IBM personal

computer products. Our Technical Reference Library

includes information about:

Micro Channel, Setup, and Subsystem Control Block

architectures

Common interfaces (including microprocessors,

system timers, parallel and serial port controllers,

keyboards and keystrokes, SCSI, DMA, video, and

more)

Specific Personal System/2 systems (including

system board connectors, jumpers, memory

subsystems, I/O subsystems, programming interfaces

and registers, and error codes)

Basic input/output system (BIOS)

Options and adapters

Important

A catalog of our current offerings is available on the

World Wide Web at:

http://www.pc.ibm.com/desktop/pcdcat.html

Technical information manuals for the latest Commercial

Desktop computers are available on the World Wide Web.

These publications can be viewed online in BookManager

format, or they can be downloaded as PostScript files.

Go to http://www.pc.ibm.com/cdt

and then select the “Technical information” topic.

206 IBM Mobile Systems HMM

Problem Determination Tips

Due to the variety of hardware and software combinations

that can be encountered, use the following information to

assist you in problem determination. If possible, have this

information available when requesting assistance from

Service Support and Engineering functions.

Machine type and model

Processor or hard disk upgrades

Failure symptom

– Do diagnostics fail?

– What, when, where, single, or multiple systems?

– Is the failure repeatable?

– Has this configuration ever worked?

– If it has been working, what changes were made

prior to it failing?

– Is this the original reported failure?

Diagnostics Diskette Version

– Type and revision level

Hardware configuration

– Print out (print screen) configuration from

Reference Diskette currently in use

– BIOS level

Operating system software

– Type and revision level

Important

To eliminate confusion, identical systems are

considered

identical

only if they:

1. Are the exact machine type and models

2. Have the same BIOS level

3. Have the same adapters/attachments in the

same locations

4. Have the same address

jumpers/terminators/cabling

5. Have the same software versions and levels

6. Have the same Diagnostics Diskette (version)

7. Have the same configuration options set in the

system

8. Have the same setup for the operation system

control files

Comparing the configuration and software set-up

between “working and non-working” systems will often

lead to problem resolution.

Miscellaneous Information 207

Authorized Dealers or Servicers

U.S. Customers and Helpware Subscribers

Number Information

919-517-0001 Bulletin Board Service - PC Company

800-528-7705 Bulletin Board Service - TSS Only

800-937-3737 IBM Business Partner Education

800-426-2472 IBM Customer Engineer Technical

Support

800-IBM-DEAL IBM Dealer Support Center

800-342-6672 IBM Direct Desktop Software Sales

303-924-4015 IBM Part Number ID and Look Up

800-426-7763 IBM PC HelpCenter

800-237-5511 IBM Software Defect Support (CSDs)

800-327-5711 IBM Software Ordering (Publications)

800-426-1484 IBM Supplies Technical Hotline

800-388-7080 IBM Warranty Parts Claims Center

Number Information

919-517-0001 Bulletin Board Service - PC Company

800-426-8322 Customer Education Business Unit

800-999-0052 Customized Operational Services

800-237-4824 EduQuest (Educational Computers)

800-964-8523 End User HelpDesk Support

800-742-2493 IBM Anti-Virus Services

800-447-4700 IBM Authorized Dealer Referrals

800-426-2468 IBM Dealer Referral

800-426-3333 IBM Information Referral Service

800-IBM-SERV IBM Service

800-772-2227 IBM PC HelpCenter and HelpDesk

800-426-7282 IBM Technical Manuals

800-426-9402

(Ext. 150)

Multimedia Information Center

800-241-1620 Multimedia HelpCenter

800-342-6672 OS/2 Information Line

800-237-5511 OS/2 Support Services

800-284-5933 Prodigy

914-962-0310 Prodigy User Questions

800-547-1283 Technical Coordinator Program

SystemXtra for Personal Systems

LAN Automated Distribution/2

OS/2 Bulletin Board

OS/2 Application Assistance Center

800-551-2832 Technical Solutions Magazine

208 IBM Mobile Systems HMM

IBM Canada Customer and Servicer Support

Number Information

800-661-PSMT Business Partner Marketing Support

905-316-5556 Business Partner Marketing Support -

Toronto

514-938-6048 Business Partner Marketing Support -

French

800-465-4YOU Customer Relations

800-IBM-SERV Customer Service Dispatch

800-263-2769 Customer Service Parts

800-465-2222 Customer Support Center (ISC)

416-443-5701 Customer Service Repair Centre

800-505-1855 Dealer Support Group (DSG)

800-465-7999 HelpClub Registration / IBM Direct

800-465-3299 HelpFax

905-316-3299 HelpFax - Toronto

800-565-3344 HelpPC

905-513-3355 IBM Certification Administrator

Mail to: 50 Acadia Drive

Markham, Ontario L3R 0B3

800-661-2131 IBM Education (A+ Course)

800-268-3100 IBM Information Network Support

800-387-8343 IBM PC Service Partners

800-487-7426 International Warranty Registration

800-663-7662 Lexmark Product Information

800-IBM-9990 PartnerLine

800-263-2769 Parts Orders, Exchange or Emergency

416-443-5808

(Fax)

Parts Regular Orders, Exchange

416-443-5755 Parts Orders, Inquiries

514-938-3022 PC Co Bulletin Board - Montreal

905-316-4255 PC Co Bulletin Board - Markham

604-664-6464 PC Co Bulletin Board - Vancouver

204-934-2735 PC Co Bulletin Board - Winnepeg

800-661-7768 PS Marketing Support (PSMT)

800-565-3344 PS/1 Warranty Customer Helpline

800-387-8483 PS/1 Warranty Service (DOAs)

800-465-1234 Publications Ordering

905-316-4148 Service Management Support

905-316-4100

(Fax)

Service Management Support

905-316-4150 Service (Warranty) Manager

905-316-4100

(Fax)

Service (Warranty) Manager

905-316-4872 Service Quality Programs

905-316-4100

(Fax)

Service Quality Programs

800-661-2131 Skill Dynamics (Education)

800-565-3344 ThinkPad EasyServe

416-443-5835

(Fax)

Warranty Claim Fulfillment

905-316-2445 Warranty Claim Reimbursement

905-316-3515

(Fax)

Warranty Claim Reimbursement

416-443-5778 Warranty Claim Parts Inquiry

800-505-1855 Warranty Provider Support Hotline

800-267-7472 Warranty Service, ThinkPad

Miscellaneous Information 209

Notices

References in this publication to IBM products, programs,

or services do not imply that IBM intends to make these

available in all countries in which IBM operates. Any

reference to an IBM product, program, or service is not

intended to state or imply that only that IBM product,

program, or service may be used. Subject to IBM’s valid

intellectual property or other legally protectable rights, any

functionally equivalent product, program, or service may be

used instead of the IBM product, program, or service. The

evaluation and verification of operation in conjunction with

other products, except those expressly designated by IBM,

are the responsibility of the user.

IBM may have patents or pending patent applications

covering subject matter in this document. The furnishing

of this document does not give you any license to these

patents. You can send license inquiries, in writing, to:

IBM Director of Licensing

IBM Corporation

500 Columbus Avenue

Thornwood, NY 10594

U.S.A.

210 IBM Mobile Systems HMM

Trademarks

The following terms are trademarks or service marks of the

IBM Corporation in the United States and other countries:

AIX AT FaxConcentrator

HelpCenter HelpClub HelpLearn

HelpWare IBM Micro Channel

OS/2 Personal System/2 Portmaster

PS/1 PS/2 PS/Note

Skill Dynamics SystemXtra ThinkPad

Trackpoint TrackPoint II XGA

The following terms are trademarks or service marks of

other companies as follows:

ActionMedia Intel Corporation

DCA Digital Communications Associates, Inc.

Intel Intel Corporation

Intel486 Intel Corporation

Lexmark Lexmark International, Inc.

Mylar E. I. du Pont de Nemours and Company

Microsoft Microsoft Corporation

PCMCIA Personal Computer Memory

Card International Association

PenDOS Communications Intelligence Corporation

PenPoint GO Corporation

Pentium Intel Corporation

PostScript Adobe Systems Incorporated

Prism Marcom Corporation

Prodigy Prodigy Services Company

QAPlus/PRO DiagSoft, Inc.

RIPL CTA Incorporated

VESA Video Electronics Standards Association

Windows is a trademark of Microsoft Corporation.

Miscellaneous Information 211

IBM

Part Number: 84H8101

Printed in U.S.A.

S84H-81 1-

THINKPAD 365X/XD (2625) D3maebs6

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