USER’S MANUAL KX 1.4 Ezswitch 0a V1 0 E 1

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User Manual: KX 1.4

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User’s Manual

Version 1.0
October 2010
EZswitch-0A-v1.0-E

Disclaimer
Information in this document is subject to change without notice. The manufacturer does not make any representations
or warranties (implied or otherwise) regarding the accuracy and completeness of this document and shall in no event be
liable for any loss of profit or any other commercial damage, including but not limited to special, incidental, consequential,
or other damages.
No part of this document may be reproduced or transmitted in any form by any means, electronic or mechanical,
including photocopying, recording or information recording and retrieval systems without the express written permission
of the manufacturer.
All brand names and product names used in this document are trademarks, or registered trademarks of their respective
holders.

FCC Statement
This device generates and uses radio frequency and may cause interference to radio and television reception if not
installed and used properly. This has been tested and found to comply with the limits of a Class B computing device in
accordance with the specifications in Part 15 of the FCC Rules. These specifications are designed to provide reasonable
protection against such interference in a residential installation. However, there is no guarantee that interference will not
occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can
be determined by plugging the device in and out, the user can try to correct the interference by one or more of the
following measures:





Reorient or relocate the receiving antenna.
Increase the separation between the device and receiver.
Connect the computer into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Contents
1.

INTRODUCTION ........................................................................................................................................1

SPECIFICATION ........................................................................................................................................2

SYSTEM REQUIREMENTS .....................................................................................................................3

INSTALLATION ..........................................................................................................................................3
4.1.

FRONT VIEW ........................................................................................................................................3

4.2.

REAR VIEW ..........................................................................................................................................4

4.3.

INSTALL A KVM SWITCH (SINGLE-TIER INSTALLATION) ....................................................................4

4.3.1.

Installation Guidelines .........................................................................................................4

4.3.2.

Console Connection.............................................................................................................4

4.3.3.

System Connection ..............................................................................................................5

4.4.

CASCADE KVM SWITCHES (MULTI-TIER INSTALLATION) ..................................................................7

4.5.

FIRMWARE UPGRADE PORT ................................................................................................................9

4.6.

RACK-MOUNT THE KVM SWITCH .......................................................................................................9

OPERATION ...............................................................................................................................................9

HOT KEY OPERATION...........................................................................................................................10
6.1.

TRIGGER THE OSD MENU ................................................................................................................10

6.2.

SET THE LEADING HOT KEY .............................................................................................................10

6.3.

CHANNEL SELECTION IN A SINGLE-TIER KVM SYSTEM ..................................................................10

6.3.1.

Select a Specific Channel .................................................................................................10

6.3.2.

Channel Switching Using Arrow Keys...........................................................................11

6.3.3.

Channel Switching Using the Key .....................................................................11

6.4.

CHANNEL SELECTION IN A MULTI-TIER KVM SYSTEM ....................................................................12

6.5.

DISABLE OR ENABLE THE BUZZER ...................................................................................................13

6.6.

AUTO-SCAN FUNCTION .....................................................................................................................13

6.6.1.

Enable the Auto-Scan Function.......................................................................................13

6.6.2.

Disable the Auto-Scan Function......................................................................................14

6.6.3.

Different Auto-Scan Modes...............................................................................................14

6.6.4.

Auto-Scan Time Interval ....................................................................................................14

6.7.
7.

CONSOLE LOCK ................................................................................................................................15

OSD OPERATION ...................................................................................................................................15
7.1.

OSD MAIN MENU ..............................................................................................................................15

7.1.1.

Tier Number ..........................................................................................................................15

7.1.2.

Channel Name......................................................................................................................15

7.1.3.

Computer & KVM Switch Status......................................................................................16
i

7.1.4.

Currently Selected Channel Number..............................................................................16

7.1.5.

Parent Channel Number ....................................................................................................17

7.1.6.

Page Down / Up Indicator..................................................................................................17

7.1.7.

Function Keys Menu...........................................................................................................17

7.2.

CHANNEL SELECTION USING THE OSD ...........................................................................................17

7.2.1.

Select a Channel..................................................................................................................17

7.2.2.

Select a Second- or Third-Tier Channel ........................................................................18

7.2.3.

Return to the Upper-Tier OSD ..........................................................................................18

7.3.

SETUP MENU .....................................................................................................................................18

7.3.1.

Scan Mode ............................................................................................................................19

7.3.2.

Scan Time..............................................................................................................................19

7.3.3.

Banner Time .........................................................................................................................19

7.3.4.

Position..................................................................................................................................19

7.3.5.

Hot Key ..................................................................................................................................20

7.3.6.

Sound .....................................................................................................................................20

7.3.7.

Language...............................................................................................................................20

7.4.

AUTO-SCAN USING THE OSD ..........................................................................................................21

7.4.1.

Enable the Auto-Scan Function.......................................................................................21

7.4.2.

Disable the Auto-Scan Function......................................................................................21

7.4.3.

Different Auto-Scan Modes...............................................................................................22

7.4.4.

Auto-Scan Time Interval ....................................................................................................22

7.5.

CONSOLE LOCK USING THE OSD ....................................................................................................22

7.6.

RENAME A CHANNEL .........................................................................................................................23

7.7.

SECURITY SETUP ..............................................................................................................................23

7.7.1.

Security Mode Login ..........................................................................................................23

7.7.2.

Security Mode ......................................................................................................................24

7.7.3.

Change the Administrator Password .............................................................................24

7.7.4.

User Account Settings .......................................................................................................25

7.7.5.

User Authorization Settings .............................................................................................25

7.8.

PORT LOCK .......................................................................................................................................26

7.8.1.

Lock a Channel Port ...........................................................................................................26

7.8.2.

Select a Locked Channel...................................................................................................27

7.8.3.

Unlock a Channel Port .......................................................................................................27

7.9.

EXIT OSD..........................................................................................................................................27

SPECIAL SUN KEY EMULATION ........................................................................................................28

TROUBLESHOOTING ............................................................................................................................29

10.

FIRMWARE UPGRADE ..........................................................................................................................30

11.

TIERING WITH DOMINION KX II..........................................................................................................35

11.1.

CONNECT EZSWITCH TO DOMINION KX II........................................................................................35

11.2.

CONFIGURE DOMINION KX II ............................................................................................................35

11.3.

REMOTE ACCESS TO AN EZSWITCH CHANNEL ................................................................................37

12.

KEYBOARD AND MOUSE COMPATIBILITY .....................................................................................38

12.1.

MOUSE COMPATIBILITY TABLE.........................................................................................................38

12.2.

KEYBOARD COMPATIBILITY TABLE ..................................................................................................43

iii

1. Introduction
Thank you for purchasing EZswitch, an 8-port or 16-port keyboard/video/mouse
(KVM) switch. The product enables you to control 8 or 16 computers or servers from
one console with PS/2 or USB input devices and a regular monitor.


Features

Supports the PS/2 and USB keyboard and mouse

Computer connection via PS/2 or USB interface

Fully compliant with the USB 1.1/ 2.0 specification

Multi-platform support, including Windows, Linux, Mac OS9/OSX, and Sun
Microsystems

Supports VGA resolutions up to 2048 x 1536

Intuitive On-Screen-Display (OSD) interface for simple operation

Supports chain cascading function on the OSD

Expands to 4,096 computers via a 3-tier daisy chaining configuration (using
16-port KVM switches)

No special configuration required for cascading KVM switches

Supports tiering with Raritan’s Dominion® KX II models (see the section “11.
Tiering with Dominion KX II”)

Emulates a PS/2 or USB keyboard on each connected computer for normal boot
without any keyboard error

Hot swappable components with no impact on the operation

Quick channel switching through:
- Push buttons on the KVM switch
- Hot keys using the keyboard
- OSD interface

Auto-scan function for automatically cycling through all channels

An LED display for computer status monitoring

Provides a beeper for indication of channel switching

Rack-mountable in a 19” system rack (1U)

Firmware upgradeable



Package Contents
The product package includes the following items:






One 8-port or 16-port EZswitch
One user’s manual (with warranty card included)
One power adaptor
One rackmount bracket kit
Custom KVM cables
1

2. Specification
Specification
Maximum number of computers

8 or 16

Channel selection

Push buttons, hot key or OSD interface

LEDs

Red ones for indicating the computer selection
Green ones for indicating the computer accessibility

Channel ports:

Console ports:

Video

8 or 16 HDB-15 female connectors

(KB/MS)

(PS/2 & USB signals combined)

PS/2 keyboard

One 6-pin mini-DIN female connector

PS/2 mouse

One 6-pin mini-DIN female connector

Video

One HDB-15 female connector

USB keyboard

One USB A type female connector

USB mouse

One USB A type female connector

Auto-Scan interval

Adjustable via the OSD

DDC, DDC2 monitor resolution

Up to 2048 x1536@65Hz

Hot swappable

Yes

Operating systems

Windows 98SE/Me/2000/XP/2003/Vista/7,
Linux, Mac OS9/OSX and Sun Microsystems

Power supply

External power adaptor

Dimensions (L x W x H)

44 x 15.7 x 4.5 cm (17.3 x 6.1 x 1.5 inch)

Weight

1750g / 1900g

Housing material

Metal

Operating temperature

32~122°F (0~50°C)

Humidity

0%~80%RH

Firmware upgrade port

Mini USB female

3. System Requirements


Console Requirements:

A VGA, SVGA or Multisync monitor with high resolution capability

PS/2 or USB keyboard and mouse



Computer (Server) Requirements:

Equipped with a VGA, SVGA or Multisync video card

Equipped with USB A type ports or PS/2 6-pin mini-DIN connectors for keyboard
and mouse



Cable Requirements:

Custom KVM cables
Note: To purchase these cables, contact your dealer or Raritan.

4. Installation
4.1. Front View

Figure 1: Front view of the 8-port switch

Figure 2: Front view of the 16-port switch



LED Indicators:

“Selected” LEDs:
A lit RED LED indicates that the computer connected to the corresponding
channel is selected.

“On-Line” LEDs:
A lit GREEN LED indicates that a computer is physically connected to the
corresponding channel and is ready to access.



Reset Switch:
Press the Reset switch when you want to reset the system. This switch must be
pressed with a pointed object, such as a paper clip or a ball-point pen.

4.2. Rear View

Figure 3: Rear view of the 8-port switch

Figure 4: Rear view of the 16-port switch

4.3. Install a KVM Switch (Single-Tier Installation)
4.3.1. Installation Guidelines
 All computers and devices must be turned OFF prior to installation.
 Disconnect power cords from the computers implemented with the Keyboard
Power On function prior to installation, or the KVM switch may not work properly.
 Computers running Windows 98 must be connected to a KVM switch via PS/2
ports because Windows 98 does not support initial installation through the USB
HID driver.
 Old computers may require USB setting adjustment in the BIOS to enable the
USB interface.
 There is no guarantee that the EZswitch KVM switch can fully support a USB
keyboard via a USB hub.
4.3.2. Console Connection
Connect a keyboard, mouse and monitor to the console ports on the real panel
of EZswitch (see Figure 5).

Figure 5: Console connection

4.3.3. System Connection
You need a custom combo cable to connect a computer to the EZswitch KVM
switch.
Note: If needed, contact your dealer or Raritan to purchase the custom KVM cables.

Figure 6: Custom KVM cable

There are three different ways to connect a computer. See the instructions
below:
A. Plug the combo cable’s USB, PS/2 keyboard, PS/2 mouse and VGA
connectors into a computer (see Figure 7). This method is highly
recommended for computer connection.

Figure 7: USB, PS/2 and VGA connections

Plug only the combo cable’s PS/2 keyboard, PS/2 mouse and VGA
connectors into a computer (see Figure 8).

Figure 8: PS/2 and VGA connections

C. Plug only the combo cable’s USB and VGA connectors into a computer
(see Figure 9).

Figure 9: USB and VGA connections

4.4. Cascade KVM Switches (Multi-Tier Installation)
You can cascade either the 8-port or the 16-port EZswitch products up to 3 tiers,
expanding the number of computers to 64, 256 or 4096 computers. No special
configuration is required for the cascade.
After completing the installation, the system automatically configures the Master and
Slave KVM switches. The Master KVM switch is the first-tier KVM switch and Slave
KVM switches are second-tier or third-tier KVM switches. You can select the
computers connected to the Master or Slave KVM switches at any time.
To cascade KVM switches, follow these instructions:
A.
B.

Turn OFF all computers and devices.
Connect one or more Slave KVM switches to the channel ports on the Master
KVM switch using the custom combo cables (see Figure 6). The connection

between KVM switches must be done via the PS/2 interface (see Figure 7 &
Figure 8 ).
C. Connect a USB or PS/2 keyboard and mouse to the console ports on the Master
KVM switch.
D. Connect a power adaptor to the Master KVM switch.
E. Connect computers to available channel ports on the Master KVM switch.
F. Connect a power adaptor to each Slave KVM switch.
G. Connect computers to available channel ports on the Slave KVM switch.
H. Turn on each device in the folloiwng sequence:
1.

Master KVM switch
7

I.
J.

Second-tier Slave KVM switches (connected to the Master KVM switch), if
any

Third-tier Slave KVM switches (connected to the second-tier Slave KVM
switches), if any

4. All computers connected to KVM switches
Connect other devices such as a montior or new computers to the Master KVM
switch before turning on the additional devices.
Now you can hot swap or hot plug any devices into any KVM switches. Both of
8-port and 16-port KVM switches support hot plug and hot swap functions.

Figure 10: Cascaded configuration

4.5. Firmware Upgrade Port
The min-USB female connector on the rear of the EZswitch KVM switch is used for
firmware upgrade. Contact your dealer or Raritan when you need to update the
firmware.
4.6. Rack-Mount the KVM Switch

Figure 11: Rack mounting

This section describes how to attach mounting brackets to the KVM switch for
rack-mounting it on a standard 19-inch rack.
A. Screw the mounting brackets to the sides of the KVM switch (see Figure 11).
B. Mount the KVM switch on a rack.

5. Operation
You can control computers connected to the EZswitch KVM switch by using the
push buttons, hot keys or OSD interface.


Push button operation:
Press a front panel push button to select the corresponding computer and
operate it.



Hot Key operation:
See the section “6. Hot Key Operation.”



OSD operation:
See the section “7. OSD Operation.”

6. Hot Key Operation
6.1. Trigger the OSD Menu
Press twice and then press . The OSD main menu will be
displayed on the screen. All of the KVM settings can be configured through the OSD
interface. Some KVM functions can also be performed using the OSD.
+ +
6.2. Set the Leading Hot Key
A hot key allows you to quickly perform a specific function.
Its leading key is set to by default. You can change this key if needed.
To change the leading hot key, follow this procedure:
Press twice, then the new leading hot key, and finally press . The
leading hot key is changed then.
Available leading hot key options include , and .
Examples:
 To set the leading hot key to :
+ + +


To set the leading hot key to :
+ + +



To set the leading hot key to :
+ + +

Tip: You can also change the leading hot key by pressing in the OSD main menu. See the
section “7.3.5 Hot Key.”
6.3. Channel Selection in a Single-Tier KVM System
6.3.1. Select a Specific Channel
You can select a connected computer by using the hot key combination: first
press twice, then a number (1~16) corresponding to the channel
number of the computer that you want to control, and finally press .
10

Figure 12: Channel selection hot key

…

Examples:
+ + <1> +
+ + <2> +
+ + <16> +
Tip: You can also select a computer in the OSD menu. See the section “7.2 Channel Selection
Using the OSD.”
6.3.2. Channel Switching Using Arrow Keys
To switch to the prior or next channel that is adjacent to the current channel, do
this: first press twice, and then the or key.


To switch to the prior channel:
+ +



To switch to the next channel:
+ +

6.3.3. Channel Switching Using the Key
You can also switch to the prior or next channel using the key
combinations.
A. Enable the channel switching function:
By default, the channel switching function using the key is disabled.
To enable it, press twice, then and finally . To
disable the function, press the same key combinations again.
11

B. Switch to the prior or next channel using the key:
Press the or key twice, and the system will
automatically switch to the prior or next channel.


Enable/disable the channel switching function:
+ + +



Switch to the prior channel:
+



Switch to the next channel:
+

6.4. Channel Selection in a Multi-Tier KVM System
A cascaded KVM system allows you to select a channel at any tier directly. Use the
following hot key combination to select a channel:
Press twice, the key, then the number of the channel (1~16)
where the computer or the second or third tier is connected, and finally press
.


Select a channel at the first tier:
+ + + <1st tier channel number> +



Select a channel at the second tier:
+ + + <1st tier channel number>
+ + <2nd tier channel number> +



Select a channel at the third tier:
+ + + <1st tier channel number>
+ + <2nd tier channel number>
+ + <3rd tier channel number> +

For example, to select channel 7 at the last tier in a 3-tier configuration, you may
press twice, then D2D5D7, and finally .
D2 means channel 2 of the first tier.
D5 means channel 5 of the second tier.
D7 means channel 7 of the third tier.
12

Tip: You can also select a channel of a multi-tier KVM system using the OSD menu. See the
section “7.2.2 Select a Second- or Third-Tier Channel.”
6.5. Disable or Enable the Buzzer
To disable or enable the buzzer function, press twice, then and
. The buzzer is enabled by default.
+ + +
Tip: You can also enable/disable the buzzer by pressing in the OSD main menu. See the
section “7.3.6 Sound.”

.
Figure 13: Hot key for buzzer

6.6. Auto-Scan Function
After enabling the Auto-Scan function, the KVM switch will cycle through all channels
and display them one by one on the screen. At this time, both of the mouse and
keyboard are disabled to prevent any accidental operation errors, such as erratic
movement of the mouse or wrong inputs.
6.6.1. Enable the Auto-Scan Function
To activate the Auto-Scan function, press twice, then and
.
+ + +
A banner will be shown on the screen to indicate the currently-scanned channel.

Tip: You can also enable the Auto-Scan function in the OSD main menu. See the
section “7.4 Auto-Scan Using the OSD.”

Figure 14: Auto-Scan hot key

─┬──

┬

──┬──────

│

└──────────

└─

└───────────────

Channel name
Channel number
Current mode

Figure 15: Auto-Scan banner

6.6.2. Disable the Auto-Scan Function
To quit the Auto-Scan mode, press any key on the keyboard. You can also quit
the mode by pressing a push button on the KVM front panel to select the
corresponding channel.
6.6.3. Different Auto-Scan Modes
There are two types of Auto-Scan modes:



Scan all computers that are powered on.
Scan only those computers which have been marked to be scanned.

See the section “7.3.1 Scan Mode” to set the Auto-Scan mode.
6.6.4. Auto-Scan Time Interval
The Auto-Scan time interval can be adjusted by pressing in the OSD main
menu. See the section “7.3.2 Scan Time.”

6.7. Console Lock
If the security mode has been enabled (by pressing in the OSD mode), you can
lock the console by pressing twice, then and . The KVM
switch will be locked until a user logs in successfully.
+ + +
To unlock the console, follow the onscreen messages to press any key, and type the
User Name and Password. After the successful login, the KVM switch and console
devices are unlocked and you can resume normal operation.

Tip: You can also lock the console in the OSD main menu. See the section “7.5 Console Lock
Using the OSD.”

7. OSD Operation
7.1. OSD Main Menu
To trigger the OSD main menu, press twice and . The OSD
main menu shows all channel numbers, names and status. See Figure 16.

Figure 16: OSD main menu

7.1.1. Tier Number
1st, 2nd or 3rd, which is displayed
in the upper-left corner of the OSD main
s
menu indicates the currents tier.
7.1.2. Channel Name
The channel name can be changed by pressing the function key . You can
give the channel a meaningful name for easily identifying the connected
15

computer.
A highlight bar in pink shows which channel is being selected.
A plus mark (+) to the left of the channel name means the channel port is
connected to a second- or third-tier KVM switch.
7.1.3. Computer & KVM Switch Status
 Buzzer status of the KVM switch
: Buzzer is turned on.


: Buzzer is tuned off.



Logged-in user name
The system provides one administrator and 3 user names for security
management. The current login name (if available) is displayed next to the
buzzer status.



Channel lock status (Status STA)
L: The presence of the L letter indicates that channel is locked.
BLANK: The absence of the L letter indicates that channel is NOT locked.



Computer power-on status (Status STA)
The OSD menu will update the flag automatically if the computer status is
changed.
A: The presence of the A letter indicates the connected computer is powered
on and can be selected.
BLANK: The absence of the A letter indicates a computer is NOT connected or
NOT powered on.



Channel scan tag (Status STA)
S: The presence of the S letter indicates the channel is included as one of the
channels to be scanned in the Auto-Scan mode. Note that the channel will be
scanned only when the scan mode is set to the Select type.
BLANK: The absence of the S letter indicates the channel is NOT marked for
Auto-Scan

7.1.4. Currently Selected Channel Number
The number shown in the upper-right corner of the OSD main menu indicates
the currently selected channel number.
If the selected channel is on the 2nd or 3rd tier, the channel number looks like
XX-YY-ZZ. For example, 02-05-07 means the selected channel is channel 7 of
the third tier, which is connected to the channel 5 of the second tier, which is
16

connected to the channel 2 of the first tier.
7.1.5. Parent Channel Number
The number below the tier number is the channel number of the upper tier,
where the tiered KVM switch is connected. For example, 8 means channel 8 of
the upper-tier KVM switch.
This number is available for the 2nd- and 3rd-tier channels, but unavailable for
the1st tier.
7.1.6. Page Down / Up Indicator
This indicator is available for the16-port KVM switch only. The 16-port KVM
switch displays 16 channels in two pages: the first page shows the first eight
channels, and the second page shows the last eight channels. Therefore, the
Page Down / Up indicator appears to remind users to go to the other page by
pressing the and key.
7.1.7. Function Keys Menu
The following lists the function keys that can be used for operation:
: Trigger the setup menu
: Enable the Auto-Scan function
: Set up the lock and unlock function (available only when the security
function is enabled)
: Rename the selected channel
: Set up the security function and user authorization settings
: Lock the channel (available for the administrator only)
More information regarding these function keys is described in later sections.
7.2. Channel Selection Using the OSD
7.2.1. Select a Channel
Use the and keys to highlight a channel and then
press . A bar showing the channel name appears in the upper-left
corner of the screen.

┬

────┬──────

│

└

Channel name

└────────────
Channel number
Figure 17: Channel banner (single tier)

7.2.2. Select a Second- or Third-Tier Channel
A plus mark (+) to the left of the channel name indicates a tiered KVM switch is
connected to this channel port. Pressing lets you enter the next tier,
and the screen displays a list of channels of the selected Slave KVM switch.

┬

────┬──────

│

└───────

3rd tier channel number

│

└──────────

2nd tier channel number

└

Channel name

└────────────── 1st tier channel number
Figure 18: Channel banner (multi tier)

7.2.3. Return to the Upper-Tier OSD
To return to the OSD menu of the upper tier, press .
7.3. Setup Menu
In the Setup menu, you can use these keys:




To select the field whose settings you want to change, press the or
key.
To change the settings, press the or key.
To save the changes and exit, press .

Figure 19: OSD Setup menu

7.3.1. Scan Mode
 Select:
With this option selected, only the channels that are marked with S in the STA
column in the OSD main menu will be scanned after entering the Auto-Scan
mode.


PC ON:
This option will scan all channels where computers are connected and
powered on.

7.3.2. Scan Time
The default scan time interval is 5 seconds. The value is an integer multiple of 5
between 5 and 255.
7.3.3. Banner Time
By default, a channel banner is displayed on the screen for 5 seconds. The
options include 5, 10 and 15 seconds and All. Selecting “All” causes the banner
to be displayed all the time.
7.3.4. Position
 Menu:
Press the arrow keys to move the OSD main menu until it reaches the desired
position. Then press to save the new position.

Figure 20: Menu position setup



Banner:
Press the arrow keys to move the channel banner until it reaches the desired
position. Then press to save the new position.

Figure 21: Channel banner position setup

7.3.5. Hot Key
The default hot key is . You can change the hot key and set it to
or if necessary.
Tip: To change the leading hot key, you must use the hot key combination:
+ + + , when NOT in the OSD mode. See
the section “6.2 Set the Leading Hot Key.”
7.3.6. Sound
 ON: Buzzer is enabled.
 OFF: Buzzer is disabled.
Tip: You can also enable/disable the buzzer by using the hot key combination:
+ + + , when NOT in the OSD mode. See
the section “6.5 Disable or Enable the Buzzer.”
7.3.7. Language
3 languages are available for showing the OSD menus, including English (En),
Deutsch (De), and Francais (F).

7.4. Auto-Scan Using the OSD
7.4.1. Enable the Auto-Scan Function
To activate the Auto-Scan function in the OSD mode, press . The
Auto-Scan banner is displayed to indicate the currently-scanned channel.

─┬──

┬

──┬──────

│

└──────────

└─

└───────────────

Channel name
Channel number
Current mode

Figure 22: Auto-Scan banner

Tip: You can also activate the Auto-Scan function by using the hot key combination:
+ + + , when NOT in the OSD mode. See
the section “6.6.1 Enable the Auto-Scan Function.”
7.4.2. Disable the Auto-Scan Function
To quit the Auto-Scan mode, press any key on the keyboard. The Auto-Scan
banner disappears when the Auto Scan stops.

7.4.3. Different Auto-Scan Modes
There are two types of Auto-Scan modes:
 Scan all computers that are powered on.
 Scan only those computers which have been marked to be scanned.
See the section “7.3.1 Scan Mode” to set the Auto-Scan mode.
7.4.4. Auto-Scan Time Interval
The Auto-Scan time interval can be adjusted by pressing in the OSD main
menu. See the section “7.3.2 Scan Time.”
7.5. Console Lock Using the OSD
If the security mode has been enabled (see the section “7.7 Security Setup”), you can
lock the console by pressing in the OSD mode to log out of the system. The
Console Lock banner is displayed on the screen.

Figure 23: Console Lock banner

The KVM switch will be locked until a user logs in successfully.
User Name: JERRY
Password:
Figure 24: Login banner

Tip: You can also logout to lock console by using the hot key combination: +
+ + , when NOT in the OSD mode. See the section “6.7 Console
Lock.”

If you forget your password, the only way to disable the security
function is to type a universal password to unlock the KVM switch.
Contact your dealer or Raritan Technical Support for the universal
password.

7.6. Rename a Channel
Select the channel that you want to rename by pressing the Up/Down arrow keys and
then in the OSD main menu. The Rename dialog appears for you to change the
channel name. Press to save the new channel name or to cancel.

Figure 25: Rename dialog

7.7. Security Setup
7.7.1. Security Mode Login
Press in the OSD main menu to enter the security setup mode. The
administrator login is required for entering the security mode.
User Name: admin
Password:
Figure 26: Security mode login prompt

The default administrator account is:
User Name: admin
Password: 123456
Press after typing the admin user name and password respectively.
The security setup menu is shown on the screen after successful login. Press
the and keys to select the security field, and then
press the and keys to change the settings.
23

Figure 27: Security setup menu

7.7.2. Security Mode
To change the security mode settings, move the highlight bar to the Security
Mode field, and press the or key to change the
option.
The following functions cannot be performed without enabling the security mode:




Console Lock:
Port Lock:
User authorization settings

7.7.3. Change the Administrator Password
To change the administrator password, move the highlight bar to the
Admin/Password field, and press the or key. The
admin password setup dialog is shown on the screen. Type the new password in
the New Password field, and then press to accept it or to quit.
Type the same password again in the Confirm Password field, and press
to accept it or to quit.

Figure 28: Administrator password setup dialog

7.7.4. User Account Settings
3 built-in user accounts are permitted to access and administer the KVM switch:
ABC, DEF, and GHI.
To change the user name and set the password, move the highlight bar to one of
the user names. Then press the or key. The user
account setup dialog is shown on the screen. Type the new user name and
press to accept it or to cancel. Type the password for the user
account in the New Password field and type the same password again in the
Confirm Password field.

Figure 29: User account setup dialog

7.7.5. User Authorization Settings
You can set up the permissions for each user account. Different users may have
different access permissions for each channel. To change the access
25

permissions of a specific user, move the highlight bar to the channel, and press
, <1>, <2> or <3> to set the channel access permissions for all or specific
user accounts.
Note: It is not necessary to set the permissions for the administrator since the
administrator has full access permissions.

Figure 30: User access permission setup

7.8. Port Lock
7.8.1. Lock a Channel Port
Only the administrator can lock a channel port. Move the highlight bar to a
channel, and press to lock it. Then a red L letter is displayed in the STA
column to indicate the channel is being locked.

Figure 31: Lock port in the OSD main menu

7.8.2. Select a Locked Channel
If anyone selects the channel that has been locked by pressing either the front
panel push button or a hot key combination, the OSD main menu appears.Press
after the OSD main menu appears, and then type the admin user name
and password to unlock the channel port when prompted.
7.8.3. Unlock a Channel Port
Only the administrator’s user name and password can unlock a channel port.
After entering the admin user name and password, the red L letter shown in the
STA column disappears, and you can select the channel.
7.9. Exit OSD
Pressing lets you exit from the OSD interface and return to the selected
channel. A banner with the channel name is shown in the upper-left corner of the
screen.

8. Special Sun Key Emulation
A Sun keyboard has 16 special function keys. EZswitch can emulate these function
keys with a PS/2 or USB keyboard. See the table below for how to emulate these
Sun keys.
To activate the emulation function on a PS/2 and USB keyboard:
A. Press and hold down the key, which is usually located between
the and key.
B. Press the second key listed in the following table. Do not release the key while pressing the second key.
Sun key

Press these keys…

Stop

Props

Compose

Front

Open

Find

Again

Undo

Copy

Paste

Cut

Help

Power

Mute

+ <1>

Volume Down

+ <2>

Volume UP

+ <3>

9. Troubleshooting
Symptom
Keyboard and/or mouse
not functional

Master/Slave daisy
chaining does not work

Two OSD images appear
in the multi-tier
configuration

Inappropriate OSD menu
position

Possible cause

Recommended solution

Keyboard and/or mouse
require a reset

Unplug and replug the
keyboard and/or mouse.

Loose cable connection to the
computer

Verify the cable is securely
connected to the KVM
switch and to the computer.

The KVM switch requires a
reset

Power cycle all devices.

Inappropriate configuration or
incorrect installation procedure



Verify the Slave’s
console is connected to
the Master’s PC port.



Remove the power
supply to the slave (that
is, unplug the power
adaptor) before
connecting it to the
Master.



Remove the power
supply to the slave (that
is, unplug the power
adaptor) before
connecting it to the
Master.



Verify the Slave’s
console is securely
connected to the
Master’s PC port.

Incorrect installation procedure
or loose cable connections

The OSD menu’s resolution is
fixed and its onscreen
dimension varies depending on
the computer’s VGA resolution
that applies

In the OSD main menu,
press to change the
menu and/or banner’s
position.

10. Firmware Upgrade
You can update any of the following on a KVM switch through a firmware upgrade:





USB Console: Update the USB keyboard/mouse compatibility.
The firmware filename for the USB console is similar to
OTG_182S_SCAN_Vx.xx.300.
PS/2 Console: Update the PS/2 keyboard/mouse compatibility.
The firmware filename for the PS/2 console is similar to CONSOLE_Vx.xx.28.
OSD: Update the OSD functions.
The firmware filename for updating the OSD is similar to OSD_Vx.xx.56.

Follow this procedure to update the firmware:
A.
B.
C.
D.

Disconnect all cables connected from the KVM switch to computers.
Disconnect both of the keyboard and mouse connected to the KVM switch.
Disconnect the VGA cable connected from the KVM switch to the monitor.
Connect the 5V power adaptor to the KVM switch.

Figure 32: 5V power adaptor

Perform the firmware update utility “ExpreZo KVM Upgrade Utility v.1.0.EXE.”

Figure 33: KVM upgrade utility window

Connect the mini-USB cable from the KVM switch’s firmware update port to the
USB port on a computer running the firmware update utility.

Figure 34: Mini-USB cable

G. The utility automatically detects the KVM switch’s programmer.

Figure 35: KVM programmer detected message

Select the item that you want to update by enabling the corresponding
checkbox(es). For example, select the “USB Console” checkbox and click the
Browse (…) button to select the firmware file.

Figure 36: USB Console checkbox selected

In the Open dialog, select the appropriate firmware file and click Open.

Figure 37: Open dialog

Click the “Program” button to start the firmware update.

Figure 38: Program button

A status bar is displayed at the bottom of the dialog to indicate the update
progress.

Figure 39: Update progress bar

The firmware is updated successfully.

Figure 40: The successful update message

11. Tiering with Dominion KX II
Dominion KX II is an enterprise-class, secure, digital KVM switch that provides
access and control of servers from anywhere in the world via a web browser. With
Dominion KX II, you can have the EZswitch system remotely accessed over a
TCP/IP network through the use of a web browser.
11.1. Connect EZswitch to Dominion KX II
A.

Connect a Dominion Computer Interface Module (CIM) to the video and PS/2
or USB ports on the rear panel of the EZswitch KVM switch.
Note: You can use any Dominion CIM except for DCIM-VUSB.

Connect one end of a UTP (Cat5/5e/6) cable to the CIM and the other end of
the cable to one of available server ports on the Dominion KX II KVM switch.

Figure 41: Integration of EZswitch and Dominion KX II



EZswitch



Dominion CIM



UTP (Cat5/5e/6) cable



Dominion KX II

11.2. Configure Dominion KX II
You must configure Dominion KX II for use of hot key sequences to switch between
channels of the EZswitch KVM switch.
A.

Log in to the Dominion KX II.
For instructions, see the Dominion KX II User Guide, which can be downloaded
from Raritan’s website (www.raritan.com).

Choose Device Settings > Port Configuration. The Port Configuration page
opens.
35

Click the name of the port where the EZswitch KVM switch is connected. The
Port page opens.

Select KVM Switch.

Figure 42: KVM Switch radio button selected

Ensure “Generic Analog KVM Switch” is selected in the KVM Switch Model
field.

In the KVM Switch Hot Key Sequence field, select the hot key applied to the
EZswitch KVM switch for channel selection. EZswitch’s default hot key is
“ScrolLock + ScrolLock + SlotNumber.”

Figure 43: KVM Switch Model and KVM Switch Hot Key Sequence fields

G. In the Maximum Number of Target Ports (2-32) field, enter the number of your
EZswitch device’s channels. Type 8 for an 8-port EZswitch KVM switch or 16
for a 16-port EZswitch KVM switch.
H.

In the KVM Switch Name field, enter the name you want to use to refer to this
port connection.

Activate the channel ports (targets) that the KVM switch hot key sequence will
be applied to by selecting ‘Active’ for each of the ports.

Figure 44: Activation of each port

Click OK.

11.3. Remote Access to an EZswitch Channel
After properly configuring Dominion KX II, you can remotely access any computer
connected to the EZswitch KVM switch via Dominion KX II.
A.

Launch the web browser, and type the IP address for Dominion KX II.

The login page opens. Type a valid user name and password, and click Login.

Figure 45: Login page

The Port Access page opens. If not, click the Port Access tab.

Click the name of the port where EZswitch is connected. All channels (targets)
of the EZswitch KVM switch are displayed.

Figure 46: Channel ports of EZswitch

Click the desired channel.

Click Connect. A Virtual KVM Client window opens to the selected EZswitch
channel.

Figure 47: Connection to an EZswitch channel

For detailed information on Dominion KX II, see the Dominion KX II User Guide,
which can be downloaded from the Firmware and Documentation section of
Raritan's website (http://www.raritan.com/support/firmware-and-documentation/).
37

12. Keyboard and Mouse Compatibility
A number of USB and PS/2 keyboards and mice are compatible with the EZswitch
KVM switch. Note that it is likely that the USB or PS/2 keyboards and mice other
than those listed in the tables may be also compatible with the product.
12.1. Mouse Compatibility Table
Manufacture

Model

Type

Remark

A4-TECH

NB-50

USB

Wireless

A4-TECH

SWOP-53

USB

A4-TECH

SWOP-54

PS/2

A4-TECH

BW-35

USB

A4-TECH

SWW-35

PS/2

A4-TECH

WWW-25

PS/2

ACME

MS-03

PS/2

AMICE

AGM201EP

USB

AMICE

AGM202EP

PS/2

AMICE

BTM-5632 (BTA-3100)

USB

ANYTIME

CREBEP

PS/2

A-PLUS

MS-1008

USB

artmedia

EVT-P01

PS/2

Arvel

WSMD-DVM

PS/2

Asky

M058

USB

ATake

HZ3003

PS/2

BENQ

N300

USB

Carrefour

MMS-001

USB

Chic

CHIC-800

PS/2

DELL

M056UC

USB

Detrois

CanMouse CM313

USB

Detrois

CanMouse CM317

USB

Detrois

CanMouse CM337

USB

e-Blue

WISH Optical Mouse

USB

Elecom

M-N2UGY

USB

EMI

AM-868U

USB

Ergotech

ET-M6613

PS/2
38

Wireless

Manufacture

Model

Type

Ergotech

ET-M6673

USB

Ergotech

ET-M6753

USB

Ergotech

ET-M6913C(MU6)

USB

Genius

NetMouse

PS/2

Genius

NetScroll EYE

PS/2

Model: GM-03001P
Genius

MINI TRACKER

USB

Model: GM-04007A/U
Genius

EasyMouse PS/2

PS/2

Genius

P801

PS/2

Genius

K3P400A

PS/2

Genius

MX-526

USB

GOOD VISION

H3003

PS/2

HAWK

12-OUM233

PS/2

5188-2466

PS/2

M-SBJ96

PS/2

IBM

M032BO(A)

USB

IBM

MO09BO

USB

INTROPIC

Multi-Media Optical Mouse

USB

Model: MS-AM-2612U
INTROPIC

Optical Wheel Mouse

USB

Model: MS-005-B
I-Rock

Optical Mouse

USB

Model IR-7200
JS

PM-020(B07)

USB

KINYO

Z30,Z100

PS/2

KINYO

KM-V2

USB

KINYO

KM-755

USB

KINYO

KM-726

USB

KINYO

H-3003

USB

KOKUYO

EAM-UF1v

USB

KRONE

MD-311/PS2

USB

LANCE

LANCE 2000 G-Mouse

USB

Remark

Wireless

Manufacture

Model

Type

Remark

LASER-MOUSE

ML101

USB

LEMEL

Browser Mouse

PS/2

LEMEL

LW3-P

PS/2

LEMEL

CHIC 730

PS/2

LEMEL

10WCM-B700

PS/2

Logitech

C-UM34

USB

Wireless

Logitech

Cordless Click optical mouse

USB

Wireless

USB

Wireless

USB

Wireless

Model: M-RAA88 (C-BL4-MSE)
Logitech

Cordless Notebook Mouse
Model: V200

Logitech

Cordless Optical Mouse
Model: M-RR95 (C-BG17-DUAL)

Logitech

Cordless Desktop EX100

USB

Wireless

Logitech

Cordless Optical Mouse

USB

Wireless

Model: CM-RR67A
Logitech

M-RY81CC (C-BK16A-DUAL)

USB

Wireless

Logitech

Cordless Wheel Mouse

PS/2

Wireless

M-RK45
Logitech

Logitech Cordless Freedom
Navigator

USB

Logitech

MouseMan Wheel M-BD53

USB

Logitech

Click Optical Mouse

USB

Logitech

MouseMan Optical dual Sensor

USB

Logitech

Optical Mouse MX300

USB

Logitech

M-BD-53

PS/2

Logitech

T-CL13

PS/2

Logitech

M-SBF96

PS/2

Logitech

M-S28-6MD

PS/2

Logitech

M-S34

PS/2

Logitech

M-S35

PS/2

Logitech

M-S38

PS/2

Logitech

M-CAA43

PS/2

Logitech

M-S28-6MD

PS/2

Logitech

M-UV96

USB
40

Manufacture

Model

Type

Remark

Logitech

M-BJ58

USB

Logitech

M-BP86

USB

Logitech

M-BQ85

USB

Logitech

M-BT96A

USB

Logitech

C-UM34

USB

Logitech

M-RY81CC (C-BK16A-DUAL)

USB

Wireless

Logitech

M-RR67A ( BMS-07 )

USB

Wireless

Logitech

S510

USB

Wireless

Logitech

M-RAK898(C-BO33)

USB

Wireless

Logitech

LASER V400

USB

Wireless

Logitech

MX Revolution

USB

Wireless

Logitech

MX 1100

USB

Wireless

Logitech

VX Nano

USB

Wireless

Logitech

M705

USB

Wireless

Logitech

M-BQ85

USB

Logitech

QuickSilver Mouse 3KEY

PS/2

Macally

UMF2

USB

Macally

UMC3

USB

MAXXTRO

Optical Wheel Mouse

USB

Model: MH-004
Microsoft

Wireless Optical Mouse
X09-58309

Microsoft

P/N:

USB

Wireless

Wireless Optical Mouse 2.0
Model:1008

USB

Wireless

IntellMouse Optical 1.1

USB

P/N: X08-07940
Microsoft

Wheel Mouse

PS/2

P/N: X03-53717
Microsoft

P/N: X09-13962

USB

Microsoft

Optical Mouse by Starck

USB

Model: 75578-492
Microsoft

Compact Optical Mouse
P/N: X802055-002
41

USB

Manufacture

Model

Type

Microsoft

Basic Optical Mouse

USB

Microsoft

Wheel Mouse Optical

USB

Microsoft

Optical Mouse Blue

USB

Microsoft

IntelliMouse Optical

USB

Microsoft

Notebook Optical Mouse

USB

Microsoft

Wireless IntelliMouse Explorer 2.0

USB

Microsoft

TrackBall Explorer 1.0 PS/2 USB

USB

Microsoft

Microsoft IntelliMouse

USB

Microsoft

X03-53717

USB

Microsoft

1016(X802055-002)

USB

Microsoft

X08-99489

USB

Microsoft

X09-13962

USB

Microsoft

Model-1025

USB

Microsoft

1030

USB

Microsoft

ET537

Wireless

Microsoft

ET733

Wireless

MITAC

MS MW3-P

PS/2

MITSUBISHI

AirMouse

PS/2

MSI

StartMouse

USB

NEC

MS-DC-7006

PS/2

OPTICAL

MX-526

USB

Optorite

LASER MOUSE

USB

Remark

Model: ML 101
QSKY

M058

USB

SAMAUNG

MUY

USB

SAMAUNG

SPM-7000X

USB

SAMAUNG

SPM-4000

USB

SANYO

SYMS-1606

USB

SANYO

SYMS-1602

USB

SANYO

SYS-EI

USB

SEGATE

BROWS MOUSE

PS/2

Sensetive

Z-WHEEL

USB

SHARP

SHARP USB Mouse (CE-MS02)

USB

Wireless

Manufacture

Model

Type

SONY

VGP-UMS50

USB

SUN
MICROSYSTEMS

Crossbow USB

USB

SVPA

Mouse Clicker M01

PS/2

SYNNEX

SCROLLING MOUSE

PS/2

Remark

P/N: 370-3632-01

Model: 0107
T.C.STAR

TCM920

USB

T.C.STAR

Optical Mouse

USB

Wireless

Model: TCM560N
TOP-TINT

MP-5020-E2

USB

TOSHIBA

IPC5017A

USB

ViewSonic

ViewMate Optical Mouse

USB

Model: VS10212
WINTEK

3D Internet Mouse

PS/2

Model: WSS23
WINTEK

Optical Wheel Mouse Model:
WSS36

USB

WINTEK

3D Internet Mouse

USB

Model: WSS56
WINTEK

Optical Wheel Mouse

USB

Model: WSS60
X-PRO

Optical Mouse

USB

Model: A3004045

12.2. Keyboard Compatibility Table
Manufacture

Model

Type

A Tale

KN-558

USB

A4-TECH

KB-70

PS/2

A4-TECH

KBS-27PU

USB

A4-TECH

KL-23MU

PS/2

ADI

647H-K -BPS/2

PS/2

AMICE

KB-0420

PS/2

ASUS

K7000

USB
43

Remark

Manufacture

Model

Type

Atake

KJ-118

PS/2

BEAUTY

NBK-2198-PS/2

PS/2

BENQ

6511-VA

PS/2

BENQ

A800

PS/2

BTC

5123

PS/2

BTC

5140

PS/2

BTC

5301

PS/2

BTC

5197

PS/2

BTC

5123W

PS/2

BTC

E5XKB5301

PS/2

Certified

E5XKBM104M10UC

PS/2

Chicony

9850

PS/2

COMPAQ

6133-006

PS/2

COMPAQ

KU-9978

USB

DELL

SK-8110

PS/2

DELL

SK-8115

USB

DTROIS

RUNNER 1000

USB

EAGLE TOUCH

SKB-2200

USB

Elecom

TK-LU2BSVB(10Keys)

USB

Esense

13-EWK240

USB

Ergotech

ET-K701

PS/2

EzKey

EZ-6000-PS/2

PS/2

FREE WILL

KD-558

USB

FUJIEI

SK0054

PS/2

GENIUS

KU-0368

USB

GENUINE

9001A

PS/2

Genuine

KKB-2050HS

USB

GVC

5198-PS/2

PS/2

HAWK

13-HME821

PS/2

KU-9970

USB

IBM

SK-8809

USB

IBM

0225

PS/2

IBM

KB9930

PS/2
44

Remark

Wireless

Manufacture

Model

Type

Remark

IBM

KB9939

PS/2

INNOVAT

IT-3100

PS/2

I-ROCKS

KR-6130

USB

JI-HAW

KW-3230

PS/2

KINYO

KBW71

PS/2

KRONE

9810

USB

LEMEL

5201-PS/2

PS/2

LEMEL

KB-5106-P-PS/2

PS/2

Logitech

Cordless Desktop EX100

USB

Wireless

USB

Wireless

USB

Wireless

USB

Wireless

USB

Wireless

PS/2

Wireless

USB

Wireless

USB

Wireless

Model: Y-RH35 RT7R06
Logitech

Cordless Keyboard
Model: Y-RJ20 (BMS-09)

Logitech

Cordless Desktop EX100
Model: Y-RQ57

Logitech

Cordless Keyboard
Model: Y-RAK73 (BMS-07)

Logitech

Cordless Keyboard
Model: Y-RR54 (BMS-07)

Logitech

Cordless iToch Keyboard
Model: Y-RB6

Logitech

Cordless Keyboard
Model: Y-PH35 (BMS-07)

Logitech

Cordless Keyboard
Model: K320

Logitech

RUNNER-1000-PS/2

USB

Logitech

Logitech Internet Navigator
Keyboard

USB

Logitech

Logitech Cordless Freedom
Navigator

USB

Logitech

Y-SA2-PS/2

PS/2

Logitech

Y-SJ17-PS/2

PS/2

Logitech

WK-620

PS/2

Logitech

Y-BF37

USB

Logitech

Y-BL49

USB
45

Manufacture

Model

Type

Logitech

Y-BP62a

USB

Logitech

Y-SM46

PS/2

Logitech

Y-SS36

PS/2

Logitech

Y-SX49

PS/2

MEMOREX

MX-3300

USB

Microsoft

Wireless MultiMedia Keyboard 1.1

USB

Remark

Wireless

Model:1014
Microsoft

Microsoft Digital Media Pro
Keyboard

USB

Microsoft

Microsoft Natural Keyboard Elite

USB

Microsoft

EZ-6000

USB

Microsoft

kc-0405

USB

Microsoft

RT9401

USB

Microsoft

RT9480

PS/2

Microsoft

W0R313

USB

Microsoft

X09-51329

PS/2

NEC

CKBM-001-PS/2

PS/2

Novia

F-21BQ

PS/2

Power SYNC

KB6969

PS/2

PRESIDENT

VIGA-106

PS/2

RCS

KB-6168-BPS/2

PS/2

ROGALD

KB-006

USB

SAMSUNG

PKB-8000

USB

SMART K/B

EZ-6000

PS/2

SOFT

F-21BQ

PS/2

SOFT

F-21SQ-PS/2

PS/2

SOFT

F-21BQ

PS/2

Song.Win

KCM-60

USB

Song.Win

MCK-780

USB

SORG.WIN

MCK-01P

PS/2

State

KB-8001R+-PS/2

PS/2

SUN

M860-8706-T216

USB

TC.STAR

ACK-2070UM

USB

TC.STAR

K378

PS/2
46

Wireless

Manufacture

Model

Type

TC.STAR

TCK220

USB

TC.STAR

TCK960

USB

TURBO-JET

8801RE+W

PS/2

U-Sheng

VIGA-106

PS/2

View Sonic

VS10297

USB

WINTEK

WK-220

USB

WINTEK

WK-370

USB

WINTEK

WK-808/KT-808

USB

WINTEK

WK-808S

PS/2

YAMA

CYKB-03

USB

ZIPPY

WK-880

USB

ZIPPY

WK-620

USB

Remark

Wireless

Two-Year Limited Warranty
Raritan, Inc. (hereinafter referred to as “Raritan”) warrants the Raritan product to be in good working order for
a period of two (2) years from the date of purchase from Raritan or an authorized Raritan reseller. Should this
product fail to be in good working order at any time during this two-year warranty period, please contact
Raritan for technical service. This Two-Year Limited Warranty does not include repair of damage to the
product resulting from accident, disaster, misuse, abuse, non-Raritan modification of the product, nor other
events outside of Raritan’s reasonable control or not arising under normal operating conditions. Raritan makes
no other warranty, either expressed or implied, with respect to this product. Raritan specifically disclaims the
implied warranties of merchantability and fitness for a particular purpose, in particular, in hospital critical care
life-support systems. If this product is not in good working order as warranted above, your sole remedy shall
be repair or replacement as provided above and shall not exceed the price of the defective individual product,
which is basis for a claim. In no event will Raritan nor its resellers or suppliers be liable to you for direct,
indirect, incidental, or consequential damages resulting from any defect in the product or in the manual. In no
event shall Raritan be liable for any loss of profits, loss of equipment or facilities, or the loss of any software
programs or data or the cost of recovering or reproducing the programs or data.
Obtaining Technical Service
To obtain warranty service for a product, contact Raritan Technical Support. It is helpful to call from a phone
located near the product in question; we can probably solve your problem directly over the phone. During the
warranty period, Raritan provides, without charge, certain types of repair and exchange service to keep
products in, or restore them to, conformance with their specifications. At its discretion, Raritan will either repair
or exchange the failing product. Repair parts and replacement products will be furnished on an exchange basis
and will be either new, remanufactured or refurbished, at Raritan’s discretion. The replacement products will
be warranted for the remainder of the warranty period or thirty days, whichever is greater. All replaced parts
and products become the property of Raritan.
To return your product, Raritan will provide you a Return Merchandise Authorization Number (RMA#). The
RMA# must appear on the outside of the package and the items must be shipped to Raritan using the provided
labels. Raritan cannot accept collect shipments. The RMA# will be voided and you will be invoiced for any
advance replacement units, if the RMA material is not received within 30 days of issue. In the event that a
returned product arrives with an invalid or voided RMA#, it will be returned to the sender at the sender’s
expense. Raritan is not responsible for any material without a valid RMA#.
You represent that all returned items are genuine and unaltered. The replacement may not be new, but will be
in good working order and at least functionally equivalent to the item replaced. The replacement assumes the
warranty service status of the replaced item. Many features, conversions, or upgrades involve the removal of
parts and their return to Raritan. A part that replaces a removed part will assume the warranty service status of
the removed part. Before Raritan or your reseller exchanges a product or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
Raritan is responsible for the loss of or damage to your Product while it is 1) in Raritan’s possession or 2) in
transit in those cases where Raritan is responsible for the transportation charges. Neither Raritan nor your
reseller is responsible for any of your confidential, proprietary or personal Information contained in a Product
which you return to Raritan or your reseller for any reason. You should remove all such information from the
Product prior to its return.

Governing Law
Both you and Raritan consent to the application of the laws of the country in which you acquired the Product to
govern, interpret, and enforce all of your and Raritan’s rights, duties, and obligations arising from, or relating in
any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
TO ACTIVATE TECHNICAL SUPPORT AND SERVICE, REGISTER YOUR PRODUCT TODAY.
Register online and receive Free Advanced Replacement with your Two Year Limited Warranty.
www.raritan.com/standard_warranty

 -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Guardian Support Services Standard – Two Year Limited Warranty
Please record your purchase information for future reference.
Serial Number:
Product Purchase Date:
P/N:
Purchased From:
Dealer’s Phone Number:
Extended Warranty Plan:
Date of Purchase:
Expiration Date:
Technical Support:
America
Tel
(732) 764-8886
Fax
(732) 764-8887

Europe
(31) 10-284-4040
(31) 10-284-4049

Asia
(886) 2-8919-1333
(886) 2-8919-1338
www.raritan.com

Raritan, Inc. 400 Cottontail Lane Somerset, NJ 08873 Tel: 800.724.8090 Fax: 732.764.8887 e-mail: warranty@raritan.com

Japan
(81) 3-5795-3170
(81) 3-5795-3171

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