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How to Design Usable Physical Products, Devices, Tools, and Cockpits 3 day course www.humanfactors.com Human Factors International How to Design Usable Physical Products, Devices, Tools, and Cockpits Why take this course? What you get The most successful devices and tools are created with human factors in mind to achieve compatibility in the design of systems that comprise people, machines, and environments. Using research-based techniques and practices, this course will teach you to: A comprehensive, graphically-rich participant manual, including resources and references. › Improve user efficiency through effective layouts and feature selection › Enhance machine device safety through use-case planning and integrated design › Develop brand loyalty by delivering experiences that are consistent and industry leading › Reduce development costs by applying effective user experience validation techniques What you’ll learn We will provide three days of practical guidelines, diverse examples, and hands-on exercises to help you refresh or jumpstart your practice in human factors including: › How to inform your design through an understanding of the users, tasks, and environment of use › How to design the initial concept and form factor for a product or device from a human-centered perspective › Critical considerations for information display, controls, control-display integration, user feedback, workstations, and environmental factors to keep in mind while detailing the design › Important evaluation methods used in verifying and validating human-system designs Course overview What should attend Human factors practitioners and designers who work with products such as: › Construction equipment › Cockpits of planes, trains, automobiles, trucks, boats › Computer printers, scanners and related hardware › Control rooms and command centers › Home appliances and devices such as washers, dryers, thermostats, alarm systems, and others for kitchen and bath › Home products such as lawn mowers, sprinkler systems, power drills › Medical devices › Physical products for older adults and other special populations › Remote controls such as TV, music, movies This course is not intended for designers of websites or computer or mobile application software (unless they are embedded within the above products). This software-re;ated content is covered in HFI’s Certified Usability Analyst (CUA) and Certified User Experience Analyst (CXA) programs. Recommended Prerequisites A background in human factors, ergonomics, usability, industrial design, or user experience is helpful but not required. How to Design Usable Physical Products, Devices, Tools, and Cockpits 2 How to Design Usable Physical Products, Devices, Tools, and Cockpits Course Objectives Participants learn to: › Describe the product design process from a human factors perspective › Know the general principles of human-system design › Analyze end users, human tasks, and environments of use › Differentiate among options for information displays and controls › Sketch usable and useful concept designs for specific products › Create feedback for users of complex systems “We see an astonishing lack of consideration of basic human factors principles in the present-day design of everyday objects, such as home thermostats and appliances, and mission-critical ‘life and death’ equipment, such as medical devices and automation in cockpits. “We know it is easier to criticize and break than to design and fix products, so let us help you design or redesign the human-in-the-loop to create a safe, effective, efficient and satisfying user experience.” › Design workspaces optimized for people who will work or play in them › Assess environmental factors such as light and noise, and their influence on design Eric Schaffer PhD, CPE, CUA, CXA CEO and Founder › Justify the need for consideration of maintenance tasks as well as operations Course overview How to Design Usable Physical Products, Devices, Tools, and Cockpits 3 Course Outline With engaging and informative exercises throughout 1 Lives and dollars are at stake › Importance of human factors › Why it is not common sense › Human factors (HF) engineering and human-centered design process › Human Factors Internatonal’s practical framework › Overview of HF models • Human-system interface and interaction • System, function, and task analysis • Overview of ecosystems › UX Enterprise (UXE) as repository for artifacts of analysis, design and testing 5 Workstations and cockpits › Anthropometrics (anthropometry measures physical aspects of the human body for use in design) › Workstation configuration › Stand-up › Sit-down › Desks or workstations and chairs or seats 6 Control-display integration › › › › Analog and digital Control and display device layout Stimulus and response compatibility Labeling and demarcations 7 Displays 2 Ecosystems › Design principles › Selection of type of display › Detailed design › Users and personas › Tasks and scenarios › Environments of use 8 Controls 3 Concept design and prototypes › › › › › › Starting with ecosystem model of today Task flow engineering for ecosystem of future Initial form factor Concept sketches Lower fidelity prototypes Higher fidelity prototypes › › › › Design principles Affordance and population stereotypes Selection of type of control Detailed design 9 Alarms and feedback › Safety monitoring › Status and error messages 4 Workplace and environment › Room or workplace configuration › Environmental factors • Temperature and humidity • Ventilation • Illumination and emergency lighting • Auditory environment • Accessibility • Vibration Course overview 10 Checklists, documentation, and training › When to make a design change vs. when to use procedures or training › Usability of checklists and documentation › Instructional systems development How to Design Usable PHysical Products, Devices, Tools, and Cockpits 4 Course Outline 11 Maintainability › The often forgotten persona of maintainer › Task analysis of maintenance activities › Task flow engineering and form factor for maintenance Our Guarantee of Your Satisfaction 12 Test and Evaluation › Expert heuristic review › Formative testing during design › Summative or validation testing Human Factors International, Inc. intends that all participants will benefit from the seminar. We offer the best possible training in this field. If at any time during the first day of the course a participant notifies the instructor of his or her desire to withdraw, he or she may leave and receive a full refund. There is absolutely no risk to the participants or their companies. 13 Transhumanism and other future trends 14 Summary Register now! www.humanfactors.com/training Course overview How to Design Usable PHysical Products, Devices, Tools, and Cockpits 5 Featured Instructors Eric Schaffer CEO and Founder PhD, CPE, CUA, CXA Apala Lahiri Global Chief of Technical Staff, & CEO, Institute of Customer Experience MA, MSc, CUA, CXA A partial list of companies where we have taught Human Factors courses — Agilent Technologies — Airborne Express — Ameritech — AT&T Information Systems — The BBC World Service — Blue Cross/Blue Shield — ChevronTexaco — Cognizant Technology Solutions — Deloitte Consulting — dotMobi — Ericsson Information Systems — Ernst & Young — FedEx — Fidelity Investments — General Motors — Hewlett-Packard — IBM — Library of Congress — McKesson HBOC — MCI — Metropolitan Life Insurance — Motorola — National Semiconductor — Nextel — Northern Telecom — Pay Pal — Prudential Life — RBC Royal Bank — SAP / SAP Norway Course overview April McGee Chief of Technical Staff, North America MS, CUA, CXA Onsite Training If you have a group of people who would like to attend this course, please contact us to discuss having a private course at your company or hosting a public course. Contact Information Americas: 641.209.6825 • hfi@humanfactors.com Europe: +44 (0) 207 290 3430 • europe@humanfactors.com India and Middle East: +91 22 4017 0400 • india@humanfactors.com APAC: +65.9101 4879 • apac@humanfactors.com Africa: +27 76 734 4790 • africa@humanfactors.com Human Factors International 1680 Hwy 1, Suite 3600 P.O. Box 2020 Fairfield, IA 52556 Phone: 800.242.4480 Fax: 641.472.5412 hfi@humanfactors.com www.humanfactors.com How to Design Usable PHysical Products, Devices, Tools, and Cockpits 6
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