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How to Design Usable
Physical Products, Devices,
Tools, and Cockpits
Human Factors
I n t e r n a t i o nal
www.humanfactors.com
day course
333
Course overview How to Design Usable Physical Products, Devices, Tools, and Cockpits 2
Why take this course?
The most successful devices and tools are created with
human factors in mind to achieve compatibility in the
design of systems that comprise people, machines, and
environments. Using research-based techniques and
practices, this course will teach you to:
›Improve user efficiency through effective layouts
and feature selection
›Enhance machine device safety through use-case
planning and integrated design
›Develop brand loyalty by delivering experiences that
are consistent and industry leading
›Reduce development costs by applying effective
user experience validation techniques
What you’ll learn
We will provide three days of practical guidelines,
diverse examples, and hands-on exercises to help you
refresh or jumpstart your practice in human factors
including:
›How to inform your design through an understand-
ing of the users, tasks, and environment of use
›How to design the initial concept and form factor for
a product or device from a human-centered per-
spective
›Critical considerations for information display, con-
trols, control-display integration, user feedback,
workstations, and environmental factors to keep in
mind while detailing the design
›Important evaluation methods used in verifying and
validating human-system designs
What you get
A comprehensive, graphically-rich participant manual,
including resources and references.
What should attend
Human factors practitioners and designers who work
with products such as:
›Construction equipment
›Cockpits of planes, trains, automobiles, trucks,
boats
›Computer printers, scanners and related hardware
›Control rooms and command centers
›Home appliances and devices such as washers, dry-
ers, thermostats, alarm systems, and others for
kitchen and bath
›Home products such as lawn mowers, sprinkler sys-
tems, power drills
›Medical devices
›Physical products for older adults and other special
populations
›Remote controls such as TV, music, movies
This course is not intended for designers of websites
or computer or mobile application software (unless
they are embedded within the above products). This
software-re;ated content is covered in HFI’s Certified
Usability Analyst (CUA) and Certified User Experience
Analyst (CXA) programs.
Recommended Prerequisites
A background in human factors, ergonomics, usability,
industrial design, or user experience is helpful but not
required.
How to Design Usable Physical
Products, Devices, Tools, and Cockpits
Course overview How to Design Usable Physical Products, Devices, Tools, and Cockpits 3
“We see an astonishing lack of
consideration of basic human factors
principles in the present-day design of
everyday objects, such as home
thermostats and appliances, and
mission-critical ‘life and death’
equipment, such as medical devices
and automation in cockpits.
“We know it is easier to criticize and
break than to design and fix products,
so let us help you design or redesign
the human-in-the-loop to create a safe,
effective, efficient and satisfying user
experience.”
Course Objectives
Participants learn to:
› Describe the product design process from a human
factors perspective
› Know the general principles of human-system
design
› Analyze end users, human tasks, and environments
of use
› Differentiate among options for information
displays and controls
› Sketch usable and useful concept designs for
specific products
› Create feedback for users of complex systems
› Design workspaces optimized for people who will
work or play in them
› Assess environmental factors such as light and
noise, and their influence on design
› Justify the need for consideration of maintenance
tasks as well as operations
Eric Schaffer
PhD, CPE, CUA, CXA
CEO and Founder
How to Design Usable Physical
Products, Devices, Tools, and Cockpits
Course overview How to Design Usable PHysical Products, Devices, Tools, and Cockpits 4
With engaging and informative
exercises throughout
1Lives and dollars are at stake
›Importance of human factors
›Why it is not common sense
›Human factors (HF) engineering and
human-centered design process
›Human Factors Internatonal’s practical framework
›Overview of HF models
• Human-system interface and interaction
• System, function, and task analysis
• Overview of ecosystems
›UX Enterprise (UXE) as repository for artifacts of
analysis, design and testing
2Ecosystems
›Users and personas
›Tasks and scenarios
›Environments of use
3Concept design and prototypes
›Starting with ecosystem model of today
›Task flow engineering for ecosystem of future
›Initial form factor
›Concept sketches
›Lower fidelity prototypes
›Higher fidelity prototypes
4Workplace and environment
›Room or workplace configuration
›Environmental factors
• Temperature and humidity
• Ventilation
• Illumination and emergency lighting
• Auditory environment
• Accessibility
• Vibration
5Workstations and cockpits
›Anthropometrics (anthropometry measures physical
aspects of the human body for use in design)
›Workstation configuration
›Stand-up
›Sit-down
›Desks or workstations and chairs or seats
6Control-display integration
›Analog and digital
›Control and display device layout
›Stimulus and response compatibility
›Labeling and demarcations
7Displays
›Design principles
›Selection of type of display
›Detailed design
8Controls
›Design principles
›Affordance and population stereotypes
›Selection of type of control
›Detailed design
9Alarms and feedback
›Safety monitoring
›Status and error messages
10 Checklists, documentation, and
training
›When to make a design change vs. when to use
procedures or training
›Usability of checklists and documentation
›Instructional systems development
Course Outline
Course overview How to Design Usable PHysical Products, Devices, Tools, and Cockpits 5
11 Maintainability
›The often forgotten persona of maintainer
›Task analysis of maintenance activities
›Task flow engineering and form factor for
maintenance
12 Test and Evaluation
›Expert heuristic review
›Formative testing during design
›Summative or validation testing
13 Transhumanism and other
future trends
14 Summary Register now!
www.humanfactors.com/training
Our Guarantee of Your Satisfaction
Human Factors International, Inc. intends that all
participants will benefit from the seminar. We offer the
best possible training in this field. If at any time during
the first day of the course a participant notifies the
instructor of his or her desire to withdraw, he or she
may leave and receive a full refund. There is absolute-
ly no risk to the participants or their companies.
Course Outline
Course overview How to Design Usable PHysical Products, Devices, Tools, and Cockpits 6
Featured Instructors
A partial list of companies where we
have taught Human Factors courses
— Agilent Technologies
— Airborne Express
— Ameritech
— AT&T Information Systems
— The BBC World Service
— Blue Cross/Blue Shield
— ChevronTexaco
— Cognizant Technology Solutions
— Deloitte Consulting
— dotMobi
— Ericsson Information Systems
— Ernst & Young
— FedEx
— Fidelity Investments
— General Motors
— Hewlett-Packard
— IBM
— Library of Congress
— McKesson HBOC
— MCI
— Metropolitan Life Insurance
— Motorola
— National Semiconductor
— Nextel
— Northern Telecom
— Pay Pal
— Prudential Life
— RBC Royal Bank
— SAP / SAP Norway
Onsite Training
If you have a group of people who would like to
attend this course, please contact us to discuss
having a private course at your company or hosting
a public course.
Contact Information
Americas:
641.209.6825 ••hfi@humanfactors.com
Europe:
+44 (0) 207 290 3430 ••europe@humanfactors.com
India and Middle East:
+91 22 4017 0400 ••india@humanfactors.com
APAC:
+65.9101 4879 ••apac@humanfactors.com
Africa:
+27 76 734 4790 ••africa@humanfactors.com
1680 Hwy 1, Suite 3600
P.O. Box 2020
Fairfield, IA 52556
Phone: 800.242.4480
Fax: 641.472.5412
hfi@humanfactors.com
www.humanfactors.com
Human Factors
I n t e r n a t i o n a l
EErriicc SScchhaaffffeerr
CEO and Founder
PhD, CPE, CUA, CXA
AAppaallaa LLaahhiirrii
Global Chief of Technical
Staff, & CEO, Institute of
Customer Experience
MA, MSc, CUA, CXA
AApprriill MMccGGeeee
Chief of Technical Staff,
North America
MS, CUA, CXA
