PNP H4276 Emc Prod Warranty Maint Table
User Manual:
Open the PDF directly: View PDF 
.
Page Count: 11
| Download | |
| Open PDF In Browser | View PDF |
EMC P R O D U C T W A R R A N T Y TABLE AND MAINTENANCE The table below sets forth EMC® product-specific warranty and maintenance terms and information. Each product identified as equipment also includes its related operating system, operating environment or microcode (also defined in many contracts as “Core Software”), if any, unless the table indicates that such operating system is licensed as a separate product. Any EMC software that is licensed as a separate product and is not specifically identified on this table is governed by the terms stated in the row entitled “software.” EMC recommends that you locate products on the following table by simultaneously pressing the “Control” key and the letter “f” key to activate the “Find” feature, and then typing in the name of the applicable product. Additional information about available Support Options as well as other important information can be found by clicking the link found here. Notice: In accordance with widely used business practices in the IT industry and in support of EMC’s worldwide sustainability and recycling initiatives, Equipment may contain components that are (i) previously unused; or (ii) re-manufactured to contain the most current updates, meet all relevant test specifications and be functionally equivalent to previously unused components. Spare, upgrade and/or replacement components may be re-manufactured. EMC warranty terms apply equally to all components. For information on EMC’s recycling and sustainability efforts please click here. Product Standard Warranty Available Support Options AlphaStor Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced Designated CustomerReplaceable Units (CRUs)* None ApplicationXtender Family Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced None AppSync 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport None Atmos Equipment 3 years; ProSupport None Atmos Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Autograph Family Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport Premium1, Enhanced1 ProSupport Plus, ProSupport Mission Critical, ProSupport Premium, Enhanced Automated Failover Manager (AFM) Software 90 days; defective media replacement Support during warranty available with purchase of a RecoverPoint or MirrorView maintenance support option. Premium None The AFM is included with RecoverPoint or MirrorView software only AutoStart Family Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced None None None Product Standard Warranty Available Support Options AutoSwap Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium Designated CustomerReplaceable Units (CRUs)* None AVALONidm Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced None Avamar Data Store 2 years; ProSupport Power supply, disk drives Avamar Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Backup Manager for SharePoint Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport Premium, Enhanced Blade Logic Brand Software No longer available for sale; maintenance only Premium, Enhanced None Captiva Family Software (Except Pixtools and QuickScanPro products) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced None Celerra NS-120 and NS-480 Equipment 3 years; Enhanced Premium, Enhanced Power/cooling module (in processor enclosures), blade, management I/O module (in Storage Processor enclosure), SFP, standby power supply, and disk Celerra NS20 Equipment 3 years; Enhanced Premium, Enhanced Power/cooling module (in processor enclosures), SFP module, disk Celerra NS-960 and NS-G8 Equipment 3 years; Enhanced Premium, Enhanced SFP, X-Blade enclosure power supply, X-Blade enclosure fan, Storage Processor enclosure power supply, Storage Processor enclosure fan, and disk Celerra NS-G2 Equipment 3 years; Enhanced Premium, Enhanced Power/cooling Module (in Processor Enclosures), fan blade, SFP, and disk Celerra NX4 equipment 3 years; Enhanced Premium, Enhanced Power/cooling module (in processor enclosures, and in disk array enclosures), blade, Storage Processor (SP), SP DIMM memory, SP I/O module, SFP, standby Power supply, link control card, and disk Celerra NX4 Core software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced Not Applicable Celerra VG2 and VG8 Equipment 3 years; Enhanced Premium, Enhanced Power/Cooling Module, SFP, UltraFlex I/O Module, Management Module Centera Family Equipment 2 years, Enhanced Premium, Enhanced With Enhanced support option, Customer is responsible for resetting of modems and nodes Centera Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None CLARiiON AX4 series equipment 3 years; Enhanced Premium, Enhanced All AX4-5 replacement parts are CRUs except for the chassis/midplane; Installation of AX4 Core software and system-based software releases None None Product Standard Warranty Available Support Options Designated CustomerReplaceable Units (CRUs)* CLARiiON AX4 software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced, Not Applicable CLARiiON CX4-series Equipment No longer available for sale; maintenance only Premium, Enhanced Power supply, cooling units, small form factor pluggable transceivers, disk drives per approval of Disk Replacement Utility (DRU) tool, DAE power supply, LCC; Installation of CX4-Series Core software and system-based software releases CloudArray Software (Appliance and Virtual Edition) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None CloudArray Appliance Equipment 1 year; Limited Premium1, ProSupport Plus, ProSupport Mission Critical Disk Drives, Power Supply CloudBoost Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Enhanced None CloudBoost Equipment 1 year (equipment only); Limited Enhanced1, ProSupport CloudLink Secure VM 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical Power Supply, disk drives, ES30, external fans, bezels, cables and rails None Cloud Tiering Appliance (CTA) Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced None Cloud Tiering Appliance – Virtual Edition (CTA/VE) Software Cloud Tiering Appliance (CTA) Equipment 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced None 1 year; Enhanced Premium, Enhanced Disk Drives, Power Supply Connectrix Family of Directors 3 years; ProSupport Power supplies, fans, optics, cables Connectrix Family of Switches (except Connectrix devices listed below) 3 years; ProSupport Enhanced1, Premium1,, ProSupport Plus, ProSupport Mission Critical, ProSupport Enhanced1, Premium1,, ProSupport Plus, ProSupport Mission Critical, ProSupport Connectrix Manager Software including CMDCE, CMCNE, Cisco Fabric Manager and Data Center Network Manager 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1,, ProSupport Plus ProSupport Mission Critical None Connectrix MP-7800B, MP7840B 3 years; ProSupport Mission Critical Premium1,, ProSupport Plus ProSupport Mission Critical Power supplies, fans, SFP and cables CopyPoint Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None Data Domain Cloud Disaster Recovery 90 day; defective media replacement Enhanced1, Premium1, ProSupport Plus, None Power supplies, fans, SFP, cables and the complete switch when applicable Product Standard Warranty Available Support Options Designated CustomerReplaceable Units (CRUs)* Support during warranty available with purchase of a maintenance support option ProSupport Mission Critical ProSupport Data Domain Software 90 day; defective media replacement Support during warranty available with purchase of a maintenance support option Premium** 1, Enhanced** 1,, ProSupport Plus** ProSupport Mission Critical** ProSupport** None Data Domain System 1 year hardware only; Limited Premium** 1, Enhanced** 1,, ProSupport Plus*,*,, ProSupport Mission Critical**,, ProSupport** Power supply, disk drives, SAS controller on ES20, external fans, bezels, cables and rails Premium1, Enhanced 1,, ProSupport Plus, ProSupport Mission Critical, ProSupport Premium, Enhanced None Software (DDOS) 90 day; defective media replacement Support for DDOS during warranty available with purchase of a maintenance support option Data Protection Advisor 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option DatabaseXtender Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Dell EMC Cloud for Microsoft Azure Stack Scale Unit Equipment 1 year; Limited ProSupport Mission Critical, ProSupport None Dell EMC Cloud for Microsoft Azure Stack Platform Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option ProSupport Mission Critical, ProSupport None Disk Library DL1500, DL3000, and 3D 4000 Family Equipment 3 years; Enhanced Premium, Enhanced None Disk Library Family Equipment (except for DL1500, DL3000, and 3D 4000) 2 years; Premium Premium None Disk Library for Mainframe, DLm8000/6000/2000/1000, DLm8100 w/VMAX, DLm8100 w/VNX/DD, DLm2100 w/DD DLm2100 w/VNX 2 years; ProSupport Mission Critical for DLm8100 w/VMAX, DLm8100 w/VNX/DD, DLm2100 w/DD, DLm2100 w/VNX Premium for DLm8000/6000/2000/1000 None DiskXtender Family Software Documentum Family Software (except ApplicationXtender) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option DSSD D5 None Premium1, ProSupport Plus ProSupport Mission Critical for DLm8100 w/VMAX, DLm8100 w/VNX/DD, DLm2100 w/DD, DLm2100 w/VNX Premium, Enhanced None Premium, Enhanced None 1 year; Limited Premium None ECS Appliance Equipment Equipment: 1 year; Limited Premium** 1, Enhanced** 1, ProSupport Plus**, ProSupport Mission Critical**, ProSupport** None ECS Appliance Software 90 days; defective media replacement. Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport None 2 years; Premium for DLm8000/6000/2000/1000 Product Standard Warranty Available Support Options Designated CustomerReplaceable Units (CRUs)* None Enterprise Hybrid Cloud Platform Software for VxRail 90 days; defective media replacement. Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Mission Critical eRoom Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced None File Management Appliance Equipment 1 year; Enhanced Premium, Enhanced Disk drives, power supplies File Management Appliance Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced None Geographically Dispersed Disaster Restart Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None Greenplum Data Computing Appliance (DCA) 1 year hardware only; Limited Premium1, ProSupport Plus, ProSupport Mission Critical None Greenplum Data Integration Accelerator (DIA) 1 Year hardware only; Limited Premium (covers both hardware and software portion of the DIA) None Premium1, ProSupport Plus, ProSupport Mission Critical, None Greenplum DCA OE (operating environment Software) 90 days for software in the DIA; defective media replacement Support for software during warranty available with the purchase of a maintenance support option 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Greenplum Family Standalone Production Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None HomeBase Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Enhanced None InfoMover 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None Integrated Data Protection Appliance 1 year hardware only; Limited ProSupport Mission Critical** None Integrated Data Protection Appliance Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option ProSupport Mission Critical** None Ionix ControlCenter Family Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Mission Critical ProSupport Plus None Ionix Family Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Basic, ProSupport Mission Critical ProSupport Plus None Ionix for IT Operations Intelligence (formerly Smarts) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Basic, ProSupport Mission Critical, ProSupport Plus None Ionix Network Configuration Manager (formerly Voyence) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Basic, ProSupport Mission Critical, ProSupport Plus None Isilon Family Equipment 1 year hardware only; Limited Premium** 1, Enhanced** 1, ProSupport Plus**, ProSupport Mission Critical**, ProSupport** Power supplies, power cables, NVRAM batteries (only Gen4 or lower) , Hard Disks, Rail kits, IB switches, IB cables, faceplates Product Standard Warranty Available Support Options Designated CustomerReplaceable Units (CRUs)* None Isilon Family Software 90 day; defective media replacement Support during warranty available with purchase of a maintenance support option Premium** 1, Enhanced** 1, ProSupport Plus**, ProSupport Mission Critical**, ProSupport** IT Compliance Analyzer Application Edition Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Basic, ProSupport Plus**, ProSupport Mission Critical** None IT Performance Reporter Network Edition Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Basic, ProSupport Plus**, ProSupport Mission Critical** None IT Process Centre Request Management Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Basic, ProSupport Plus**, ProSupport Mission Critical** None Mainframe Disk Library (MDL) Equipment I year; Basic Premium, Enhanced, Basic Disk drives, power supplies Mainframe Disk Library (MDL) Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced, Basic None MirrorView Software (excluding AX4) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None Native Hybrid Cloud (NHC) Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None Navisphere Family Software (excluding AX4) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None NetWorker Family Software (except for NetWorker Fast Start) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport None Open Migrator/LM Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None Open Replicator For Symmetrix Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None PowerExchange PWX Connector to Greenplum 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None PowerPath Family Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None ProSphere Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Basic None ProtectPoint Software 90 day; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None Product Standard Warranty Available Support Options Designated CustomerReplaceable Units (CRUs)* Disk drives and power supply Rainfinity Appliance Equipment 1 year; Enhanced Premium (applies only to qualifying models specified by EMC in the maintenance quote), Enhanced Rainfinity Appliance Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium (applies only to qualifying models specified by EMC in the maintenance quote), Enhanced None Real Time Intelligence (RTI) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option 3 years; ProSupport Mission Critical Premium1 ProSupport Mission Critical None Premium1, ProSupport Plus, ProSupport Mission Critical Drives and power supply for Gen 6 servers only. RecoverPoint Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None RecoverPoint for Virtual Machines 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option None Replication Manager Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Enhanced1, Premium1, ProSupport Plus, ProSupport Mission Critical ProSupport Premium1, ProSupport Plus, ProSupport Mission Critical RepliStor Software No longer available for sale; maintenance only Premium, Enhanced None SAN Copy Software (excluding AX4) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None ScaleIO Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, Basic, ProSupport Plus, ProSupport Mission Critical, ProSupport None ScaleIO Ready Node 1 year, hardware only; Limited Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical None SnapView Software (excluding AX4) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None Software (all other EMC Software products not listed separately in this table) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Basic None SourceOne eDiscovery Equipment 1 year; ProSupport Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport Power supply, disk drives SourceOne eDiscovery Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport None SourceOne Family Software (excluding SourceOne eDiscovery) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport None SRDF Family Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None RecoverPoint Equipment None Product Standard Warranty Available Support Options Designated CustomerReplaceable Units (CRUs)* Storage Analytics Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport None Storage Resource Management Suite 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None Symmetrix DMX Enginuity (operating environment software) 3 years; Premium Premium None Symmetrix DMX Family Equipment (excluding Symmetrix VMAX) 3 years; Premium Premium None Symmetrix Management Console Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None Symmetrix Manager Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None Symmetrix Optimizer Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None Symmetrix VMAX, VMAXe, VMAX 10K/20K/40K Enginuity (operating environment software) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None Symmetrix VMAX, VMAXe, VMAX 10K/20K/40K Family Equipment 3 years; ProSupport Mission Critical Premium1, ProSupport Plus, ProSupport Mission Critical Disk drives Symmetrix VMAX3 100K/200K/400K Family Equipment 3 years; ProSupport Mission Critical Premium1, ProSupport Plus, ProSupport Mission Critical None Symmetrix VMAX3 100K/200K/400K HyperMax OS (operating environment software) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None Telestream Flip Factory Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced, Basic None TimeFinder Family Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None Dell EMC Unity All Flash Family Equipment 1 year, hardware only; Limited Premium** 1, Enhanced** ,1 ProSupport Plus**, ProSupport Mission Critical**, ProSupport** Drives, power supply, I/O card, storage processor, cables, memory, link control card, SSD, fan, SFP Premium** 1, Enhanced** 1, ProSupport Plus**, ProSupport Mission Critical**, ProSupport** Drives, power supply, I/O card, storage processor, cables, memory, link control card, SSD, fan, SFP Software (Dell EMC Unity OE) – see below Dell EMC Unity 300F Dell EMC Unity 350F Dell EMC Unity 400F Dell EMC Unity 450F Dell EMC Unity 500F Dell EMC Unity 550F Dell EMC Unity 600F Dell EMC Unity 650F Dell EMC Unity Hybrid Family Equipment 1 year, hardware only; Limited Software (Dell EMC Unity OE) – see below Dell EMC Unity 300 Dell EMC Unity 400 Product Standard Warranty Available Support Options Designated CustomerReplaceable Units (CRUs)* Dell EMC Unity 500 Dell EMC Unity 600 Dell EMC UnityVSA Professional Edition 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Enhanced1, ProSupport None Dell EMC Unity OE (operating environment software) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium** 1, Enhanced** 1, ProSupport Plus**, ProSupport Mission Critical**, ProSupport** None Dell EMC Unity optional software products 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport None VFCache 3 years; Enhanced Premium, Enhanced VFCache PCIe card ViPR 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None ViPR SRM 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None VMAX All Flash Family Equipment 1 year; Limited Premium** 1, ProSupport Mission Critical**, ProSupport Plus** None VMAX 10K File 3 years, Premium Premium Disk drives VMAX NAS Gateway with VNX VG10 or VNX VG50 Data Movers 3 years, Enhanced Premium, Enhanced Power supply, UltraFlex I/O module, SFP, management module VNX CA 3 years, ProSupport Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport Disks, power supply, fan assembly, SFP, link control card, UltraFlex I/O module, management module VNX F 1 year, hardware only; Limited Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport Disks, power supply, fan assembly, SFP, link control card, UltraFlex I/O module, management module VMAX 250F, FX; VMAX 450F, FX; VMAX 850F, FX; VMAX 950F, FX Software (VNX OE) – see below VNX OE (operating environment software) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport None VNX optional Software products 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport None VNX VG2 VNX VG8 VNX VG10 VNX VG50 3 years, Enhanced Premium, Enhanced Power supply, UltraFlex I/O module, SFP, management module VNX5100 3 years, ProSupport Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport Disks, power supply, standby power supply, SFP, link control card Product Standard Warranty Available Support Options Designated CustomerReplaceable Units (CRUs)* Disks, power supply, standby power supply, SFP, link control card VNX5150 3 years, Basic Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport VNX5200 VNX5400 VNX5600 VNX5800 VNX7600 VNX8000 3 years, ProSupport Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport Drive, power supply, fan assembly, SFP transceiver, link control card, UltraFlex I/O module, management module VNX5300 VNX5500 VNX5700 VNX7500 3 years, ProSupport Premium1, Enhanced1, ProSupport Plus, ProSupport Mission Critical, ProSupport Disks, power supply, standby power supply, SFP, link control card, UltraFlex I/O module, management module VNXe OE (operating environment software) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, ProSupport Mission Critical, ProSupport (VNXe3300) None VNXe optional Software products 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, Enhanced1, Basic, ProSupport Mission Critical, ProSupport (VNXe3100, VNXe 3150 and VNXe3200) Premium1, Enhanced1, ProSupport Mission Critical, ProSupport (VNXe3300) Premium1, Enhanced1, Basic, ProSupport Mission Critical, ProSupport (VNXe3100, VNXe 3150 and VNXe3200) Premium1, Enhanced1, Basic, ProSupport Mission Critical, ProSupport None VNXe1600, VNXe3100, VNXe3150 and VNXe3200 3 years, Basic VNXe3300 3 years, ProSupport Premium1, Enhanced1, ProSupport Mission Critical, ProSupport Disk, power supplies (DAE and DPE), I/O card, storage processor, AC/Fibre cables, memory, link control cards (LCC), and SSD VNX-VSS OE (operating environment software for VNX-VSS) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Enhanced1, Basic, ProSupport None VNX-VSS100 1 year, Limited Enhanced1, Basic, ProSupport Disks, power supply, standby power supply, SFP, link control card, UltraFlex I/O module VPLEX All Flash Family Equipment 3 years, hardware only; Limited Premium1, ProSupport Plus, ProSupport Mission Critical None None Software (VPLEX OE) – see below Premium1, ProSupport Plus, ProSupport Mission Critical VPLEX OE (operating environment software) 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus, ProSupport Mission Critical None VSPEX BLUE 1 year, hardware only; Limited Premium, Enhanced, Basic Power supply VxRack Node 1 year; Limited None VxRail 1 year, hardware only; Limited Premium1, Enhanced1, ProSupport Mission Critical, ProSupport Premium1, Enhanced1, ProSupport Plus Software (VPLEX OE) – see below VPLEX Family Equipment 3 years, hardware only; ProSupport Mission Critical Disk, power supplies (DAE and DPE), I/O card, storage processor, AC/Fibre cables, memory, link control cards (LCC), and SSD Disks, power supply Product Standard Warranty Available Support Options Designated CustomerReplaceable Units (CRUs)* ProSupport Mission Critical, ProSupport Watch4Net 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Basic None Woodwing Smart Connection Enterprise Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced, Basic None xPression Family Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced None XtremIO Equipment 1 year; Limited Premium** 1, ProSupport Plus**, ProSupport Mission Critical** None XtremIO SW Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium1, ProSupport Plus**, ProSupport Mission Critical** None XtremSF 3 years or maximum endurance reached, whichever occurs first; Basic. Replacement of server flash PCIE cards that have reached their maximum endurance is not included. Contact EMC or an authorized EMC partner to purchase a replacement when maximum endurance has been reached. Refer to the XtremSF user guide for additional information regarding maximum endurance. Premium, Enhanced, Basic XtremSF PCIe card XtremSW Cache 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced, Basic None XtremSW Suite 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium, Enhanced None z/OS Storage Manager Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option Premium None * Customer Replaceable Units (CRUs): CRUs are specific assemblies, components, or individual parts of designated EMC equipment that the Customer is authorized by EMC to self-replace. In the event of a failure or technical issue, the Customer may remove and replace a CRU by using EMC-provided diagnostic tools and/or documentation. Assemblies or components not designated as CRUs must be serviced and/or replaced by EMC or an EMC authorized service partner. ** Additional service features are included as part of a purchase of a renewal of an Enhanced, Premium, ProSupport, ProSupport Mission Critical and ProSupport Plus Support Option maintenance contract after May 31, 2018 for this Product; provided, that Customer has activated and maintains the currently supported version(s) of ESRS software during the applicable renewal term. These additional service features are specified in the applicable Support Option Service Description that can be found by clicking the link found here. Enhanced and/or Premium Support Option, as applicable, is only available as part of a purchase of a renewal of an existing Enhanced and/or Premium Support Option maintenance contract. 1 Copyright © 2017 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. H4276.122 Rev. December 9, 2017
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.5 Linearized : Yes Author : odonom1 Create Date : 2017:12:04 17:36:38-05:00 Modify Date : 2017:12:04 17:37:44-05:00 Language : en-US Tagged PDF : Yes XMP Toolkit : Adobe XMP Core 5.6-c015 84.159810, 2016/09/10-02:41:30 Format : application/pdf Creator : odonom1 Title : PNP: Option #1: Creator Tool : Microsoft® Word 2013 Metadata Date : 2017:12:04 17:37:44-05:00 Producer : Microsoft® Word 2013 Document ID : uuid:635f7e28-887f-4246-90c3-1e2685e3dc93 Instance ID : uuid:f37578cd-d4bf-4dce-a6c7-542547bf9062 Page Count : 11EXIF Metadata provided by EXIF.tools