PNP H4276 Emc Prod Warranty Maint Table

User Manual:

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The table below sets forth EMC® product-specific warranty and maintenance terms and information.
Each product identified as equipment also includes its related operating system, operating environment
or microcode (also defined in many contracts as “Core Software”), if any, unless the table indicates
that such operating system is licensed as a separate product. Any EMC software that is licensed as a
separate product and is not specifically identified on this table is governed by the terms stated in the
row entitled “software.”
EMC recommends that you locate products on the following table by simultaneously pressing the
“Control” key and the letter “f” key to activate the “Find” feature, and then typing in the name of the
applicable product.
Additional information about available Support Options as well as other important information can be
found by clicking the link found here.
Notice: In accordance with widely used business practices in the IT industry and in support of EMC’s
worldwide sustainability and recycling initiatives, Equipment may contain components that are (i)
previously unused; or (ii) re-manufactured to contain the most current updates, meet all relevant test
specifications and be functionally equivalent to previously unused components. Spare, upgrade and/or
replacement components may be re-manufactured. EMC warranty terms apply equally to all
components. For information on EMC’s recycling and sustainability efforts please click here.
Product
Standard Warranty
Available Support Options
Designated Customer-
Replaceable Units (CRUs)*
AlphaStor Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
ApplicationXtender Family
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
AppSync
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
Atmos Equipment
3 years; ProSupport
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
Atmos Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
Autograph Family
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
Automated Failover
Manager (AFM) Software
90 days; defective media replacement
Support during warranty available with purchase
of a RecoverPoint or MirrorView maintenance
support option.
Premium
None
The AFM is included with
RecoverPoint or MirrorView
software only
AutoStart Family Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
EMC PR OD UCT WA RR A N TY AND MA INTE NANC E
TA B LE
Product
Standard Warranty
Available Support Options
Designated Customer-
Replaceable Units (CRUs)*
AutoSwap Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
AVALONidm Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
Avamar Data Store
2 years; ProSupport
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Power supply, disk drives
Avamar Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
Backup Manager for
SharePoint Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
Blade Logic Brand
Software
No longer available for sale; maintenance only
Premium, Enhanced
None
Captiva Family Software
(Except Pixtools and
QuickScanPro products)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
Celerra NS-120 and NS-480
Equipment
3 years; Enhanced
Premium, Enhanced
Power/cooling module (in
processor enclosures), blade,
management I/O module (in
Storage Processor enclosure),
SFP, standby power supply, and
disk
Celerra NS20 Equipment
3 years; Enhanced
Premium, Enhanced
Power/cooling module (in
processor enclosures), SFP
module, disk
Celerra NS-960 and NS-G8
Equipment
3 years; Enhanced
Premium, Enhanced
SFP, X-Blade enclosure power
supply, X-Blade enclosure fan,
Storage Processor enclosure
power supply, Storage Processor
enclosure fan, and disk
Celerra NS-G2 Equipment
3 years; Enhanced
Premium, Enhanced
Power/cooling Module (in
Processor Enclosures), fan
blade, SFP, and disk
Celerra NX4 equipment
3 years; Enhanced
Premium, Enhanced
Power/cooling module (in
processor enclosures, and in disk
array enclosures), blade,
Storage Processor (SP), SP DIMM
memory, SP I/O module, SFP,
standby Power supply, link
control card, and disk
Celerra NX4 Core software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
Not Applicable
Celerra VG2 and VG8
Equipment
3 years; Enhanced
Premium, Enhanced
Power/Cooling Module, SFP,
UltraFlex I/O Module,
Management Module
Centera Family Equipment
2 years, Enhanced
Premium, Enhanced
With Enhanced support option,
Customer is responsible for
resetting of modems and nodes
Centera Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
CLARiiON AX4 series
equipment
3 years; Enhanced
Premium, Enhanced
All AX4-5 replacement parts are
CRUs except for the
chassis/midplane;
Installation of AX4 Core software
and system-based software
releases
Product
Standard Warranty
Available Support Options
Designated Customer-
Replaceable Units (CRUs)*
CLARiiON AX4 software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced,
Not Applicable
CLARiiON CX4-series
Equipment
No longer available for sale; maintenance only
Premium, Enhanced
Power supply, cooling units,
small form factor pluggable
transceivers, disk drives per
approval of Disk Replacement
Utility (DRU) tool, DAE power
supply, LCC;
Installation of CX4-Series Core
software and system-based
software releases
CloudArray Software
(Appliance and Virtual
Edition)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
CloudArray
Appliance Equipment
1 year; Limited
Premium1,
ProSupport Plus,
ProSupport Mission Critical
Disk Drives, Power Supply
CloudBoost
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Enhanced
None
CloudBoost
Equipment
1 year (equipment only); Limited
Enhanced1,
ProSupport
Power Supply, disk drives, ES30,
external fans, bezels, cables and
rails
CloudLink Secure VM
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
Cloud Tiering Appliance
(CTA) Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
Cloud Tiering
Appliance – Virtual Edition
(CTA/VE)
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
Cloud Tiering
Appliance (CTA)
Equipment
1 year; Enhanced
Premium, Enhanced
Disk Drives,
Power Supply
Connectrix Family of
Directors
3 years; ProSupport
Enhanced1, Premium1,,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Power supplies, fans, optics,
cables
Connectrix Family of
Switches (except
Connectrix devices listed
below)
3 years; ProSupport
Enhanced1, Premium1,,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Power supplies, fans, SFP, cables
and the complete switch when
applicable
Connectrix Manager
Software
including CMDCE,
CMCNE, Cisco Fabric
Manager and Data
Center Network Manager
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,,
ProSupport Plus
ProSupport Mission Critical
None
Connectrix MP-7800B, MP-
7840B
3 years; ProSupport Mission Critical
Premium1,,
ProSupport Plus
ProSupport Mission Critical
Power supplies, fans, SFP and
cables
CopyPoint Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
Data Domain Cloud
Disaster Recovery
90 day; defective media replacement
Enhanced1, Premium1,
ProSupport Plus,
None
Product
Standard Warranty
Available Support Options
Designated Customer-
Replaceable Units (CRUs)*
Support during warranty available with purchase
of a maintenance support option
ProSupport Mission Critical
ProSupport
Data Domain Software
90 day; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium** 1, Enhanced** 1,,
ProSupport Plus**
ProSupport Mission
Critical**
ProSupport**
None
Data Domain System
1 year hardware only; Limited
Software (DDOS) 90 day; defective media
replacement
Support for DDOS during warranty available with
purchase of a maintenance support option
Premium** 1, Enhanced** 1,,
ProSupport Plus*,*,,
ProSupport Mission
Critical**,,
ProSupport**
Power supply, disk drives, SAS
controller on ES20, external fans,
bezels, cables and rails
Data Protection Advisor
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced 1,,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
DatabaseXtender
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
Dell EMC Cloud for
Microsoft Azure Stack
Scale Unit Equipment
1 year; Limited
ProSupport Mission Critical,
ProSupport
None
Dell EMC Cloud for
Microsoft Azure Stack
Platform Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
ProSupport Mission Critical,
ProSupport
None
Disk Library DL1500,
DL3000, and 3D 4000
Family Equipment
3 years; Enhanced
Premium, Enhanced
None
Disk Library Family
Equipment (except for
DL1500, DL3000, and 3D
4000)
2 years; Premium
Premium
None
Disk Library for Mainframe,
DLm8000/6000/2000/1000,
DLm8100 w/VMAX,
DLm8100 w/VNX/DD,
DLm2100 w/DD
DLm2100 w/VNX
2 years; ProSupport Mission Critical for
DLm8100 w/VMAX, DLm8100 w/VNX/DD, DLm2100
w/DD, DLm2100 w/VNX
2 years; Premium for DLm8000/6000/2000/1000
Premium for
DLm8000/6000/2000/1000
Premium1,
ProSupport Plus
ProSupport Mission Critical
for DLm8100 w/VMAX,
DLm8100 w/VNX/DD,
DLm2100 w/DD, DLm2100
w/VNX
None
DiskXtender Family
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
Documentum Family
Software (except
ApplicationXtender)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
DSSD D5
1 year; Limited
Premium
None
ECS Appliance Equipment
Equipment: 1 year; Limited
Premium** 1, Enhanced** 1,
ProSupport Plus**,
ProSupport Mission
Critical**,
ProSupport**
None
ECS Appliance Software
90 days; defective media replacement.
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
Product
Standard Warranty
Available Support Options
Designated Customer-
Replaceable Units (CRUs)*
Enterprise Hybrid Cloud
Platform Software for
VxRail
90 days; defective media replacement.
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Mission Critical
None
eRoom Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
File Management
Appliance Equipment
1 year; Enhanced
Premium, Enhanced
Disk drives, power supplies
File Management
Appliance Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
Geographically Dispersed
Disaster Restart Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
Greenplum Data
Computing Appliance
(DCA)
1 year hardware only; Limited
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
Greenplum Data
Integration Accelerator
(DIA)
1 Year hardware only; Limited
90 days for software in the DIA; defective media
replacement
Support for software during warranty available
with the purchase of a maintenance support
option
Premium (covers both
hardware and software
portion of the DIA)
None
Greenplum DCA OE
(operating environment
Software)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical,
None
Greenplum Family
Standalone Production
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
HomeBase Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Enhanced
None
InfoMover
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
Integrated Data
Protection Appliance
1 year hardware only; Limited
ProSupport Mission
Critical**
None
Integrated Data
Protection Appliance
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
ProSupport Mission
Critical**
None
Ionix ControlCenter Family
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Mission Critical
ProSupport Plus
None
Ionix Family Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Basic,
ProSupport Mission Critical
ProSupport Plus
None
Ionix for IT Operations
Intelligence (formerly
Smarts)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Basic,
ProSupport Mission Critical,
ProSupport Plus
None
Ionix Network
Configuration Manager
(formerly Voyence)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Basic,
ProSupport Mission Critical,
ProSupport Plus
None
Isilon Family Equipment
1 year hardware only; Limited
Premium** 1, Enhanced** 1,
ProSupport Plus**,
ProSupport Mission
Critical**,
ProSupport**
Power supplies, power cables,
NVRAM batteries (only Gen4 or
lower) , Hard Disks, Rail kits, IB
switches, IB cables, faceplates
Product
Standard Warranty
Available Support Options
Designated Customer-
Replaceable Units (CRUs)*
Isilon Family Software
90 day; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium** 1, Enhanced** 1,
ProSupport Plus**,
ProSupport Mission
Critical**,
ProSupport**
None
IT Compliance Analyzer
Application Edition
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Basic,
ProSupport Plus**,
ProSupport Mission
Critical**
None
IT Performance Reporter
Network Edition Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Basic,
ProSupport Plus**,
ProSupport Mission
Critical**
None
IT Process Centre Request
Management Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Basic,
ProSupport Plus**,
ProSupport Mission
Critical**
None
Mainframe Disk Library
(MDL) Equipment
I year; Basic
Premium, Enhanced, Basic
Disk drives, power supplies
Mainframe Disk Library
(MDL) Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced, Basic
None
MirrorView Software
(excluding AX4)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
Native Hybrid Cloud
(NHC) Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
Navisphere Family
Software (excluding AX4)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
NetWorker Family
Software (except for
NetWorker Fast Start)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
Open Migrator/LM
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
Open Replicator For
Symmetrix Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
PowerExchange PWX
Connector to Greenplum
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
PowerPath Family
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
ProSphere Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Basic
None
ProtectPoint Software
90 day; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
Product
Standard Warranty
Available Support Options
Designated Customer-
Replaceable Units (CRUs)*
Rainfinity Appliance
Equipment
1 year; Enhanced
Premium (applies only to
qualifying models specified
by EMC in the
maintenance quote),
Enhanced
Disk drives and power supply
Rainfinity Appliance
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium (applies only to
qualifying models specified
by EMC in the
maintenance quote),
Enhanced
None
Real Time Intelligence (RTI)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1
ProSupport Mission Critical
None
RecoverPoint Equipment
3 years; ProSupport Mission Critical
Premium1,
ProSupport Plus,
ProSupport Mission Critical
Drives and power supply for
Gen 6 servers only.
RecoverPoint Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
RecoverPoint for Virtual
Machines
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Enhanced1, Premium1,
ProSupport Plus,
ProSupport Mission Critical
ProSupport
None
Replication Manager
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
RepliStor Software
No longer available for sale; maintenance only
Premium, Enhanced
None
SAN Copy Software
(excluding AX4)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
ScaleIO Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
Basic,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
ScaleIO Ready Node
1 year, hardware only; Limited
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical
None
SnapView Software
(excluding AX4)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
Software (all other EMC
Software products not
listed separately in this
table)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Basic
None
SourceOne eDiscovery
Equipment
1 year; ProSupport
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Power supply, disk drives
SourceOne eDiscovery
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
SourceOne Family
Software (excluding
SourceOne eDiscovery)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
SRDF Family Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
Product
Standard Warranty
Available Support Options
Designated Customer-
Replaceable Units (CRUs)*
Storage Analytics
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
Storage Resource
Management Suite
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
Symmetrix DMX Enginuity
(operating environment
software)
3 years; Premium
Premium
None
Symmetrix DMX Family
Equipment (excluding
Symmetrix VMAX)
3 years; Premium
Premium
None
Symmetrix Management
Console Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
Symmetrix Manager
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
Symmetrix Optimizer
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
Symmetrix VMAX, VMAXe,
VMAX 10K/20K/40K
Enginuity (operating
environment software)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
Symmetrix VMAX, VMAXe,
VMAX 10K/20K/40K
Family Equipment
3 years; ProSupport Mission Critical
Premium1,
ProSupport Plus,
ProSupport Mission Critical
Disk drives
Symmetrix VMAX3
100K/200K/400K
Family Equipment
3 years; ProSupport Mission Critical
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
Symmetrix VMAX3
100K/200K/400K
HyperMax OS
(operating environment
software)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
Telestream Flip Factory
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced, Basic
None
TimeFinder Family
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
Dell EMC Unity All Flash
Family Equipment
Dell EMC Unity 300F
Dell EMC Unity 350F
Dell EMC Unity 400F
Dell EMC Unity 450F
Dell EMC Unity 500F
Dell EMC Unity 550F
Dell EMC Unity 600F
Dell EMC Unity 650F
1 year, hardware only; Limited
Software (Dell EMC Unity OE) – see below
Premium** 1, Enhanced** ,1
ProSupport Plus**,
ProSupport Mission
Critical**,
ProSupport**
Drives, power supply, I/O card,
storage processor, cables,
memory, link control card, SSD,
fan, SFP
Dell EMC Unity Hybrid
Family Equipment
Dell EMC Unity 300
Dell EMC Unity 400
1 year, hardware only; Limited
Software (Dell EMC Unity OE) – see below
Premium** 1, Enhanced** 1,
ProSupport Plus**,
ProSupport Mission
Critical**,
ProSupport**
Drives, power supply, I/O card,
storage processor, cables,
memory, link control card, SSD,
fan, SFP
Product
Standard Warranty
Available Support Options
Designated Customer-
Replaceable Units (CRUs)*
Dell EMC Unity 500
Dell EMC Unity 600
Dell EMC UnityVSA
Professional Edition
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Enhanced1,
ProSupport
None
Dell EMC Unity OE
(operating environment
software)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium** 1, Enhanced** 1,
ProSupport Plus**,
ProSupport Mission
Critical**,
ProSupport**
None
Dell EMC Unity optional
software products
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
VFCache
3 years; Enhanced
Premium, Enhanced
VFCache PCIe card
ViPR
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
ViPR SRM
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
VMAX All Flash Family
Equipment
VMAX 250F, FX;
VMAX 450F, FX;
VMAX 850F, FX;
VMAX 950F, FX
1 year; Limited
Premium** 1,
ProSupport Mission
Critical**,
ProSupport Plus**
None
VMAX 10K File
3 years, Premium
Premium
Disk drives
VMAX NAS Gateway with
VNX VG10 or VNX VG50
Data Movers
3 years, Enhanced
Premium, Enhanced
Power supply, UltraFlex I/O
module, SFP, management
module
VNX CA
3 years, ProSupport
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Disks, power supply, fan
assembly, SFP, link control card,
UltraFlex I/O module,
management module
VNX F
1 year, hardware only; Limited
Software (VNX OE) – see below
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Disks, power supply, fan
assembly, SFP, link control card,
UltraFlex I/O module,
management module
VNX OE
(operating environment
software)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
VNX optional
Software products
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
None
VNX VG2
VNX VG8
VNX VG10
VNX VG50
3 years, Enhanced
Premium, Enhanced
Power supply, UltraFlex I/O
module, SFP, management
module
VNX5100
3 years, ProSupport
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Disks, power supply, standby
power supply, SFP, link control
card
Product
Standard Warranty
Available Support Options
Designated Customer-
Replaceable Units (CRUs)*
VNX5150
3 years, Basic
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Disks, power supply, standby
power supply, SFP, link control
card
VNX5200
VNX5400
VNX5600
VNX5800
VNX7600
VNX8000
3 years, ProSupport
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Drive, power supply, fan
assembly, SFP transceiver, link
control card, UltraFlex I/O
module, management module
VNX5300
VNX5500
VNX5700
VNX7500
3 years, ProSupport
Premium1, Enhanced1,
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Disks, power supply, standby
power supply, SFP, link control
card, UltraFlex I/O module,
management module
VNXe OE
(operating environment
software)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Mission Critical,
ProSupport
(VNXe3300)
Premium1, Enhanced1,
Basic, ProSupport Mission
Critical, ProSupport
(VNXe3100,
VNXe 3150 and VNXe3200)
None
VNXe optional
Software products
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1, Enhanced1,
ProSupport Mission Critical,
ProSupport
(VNXe3300)
Premium1, Enhanced1,
Basic, ProSupport Mission
Critical, ProSupport
(VNXe3100,
VNXe 3150 and VNXe3200)
None
VNXe1600, VNXe3100,
VNXe3150 and VNXe3200
3 years, Basic
Premium1, Enhanced1,
Basic,
ProSupport Mission Critical,
ProSupport
Disk, power supplies (DAE and
DPE), I/O card, storage
processor, AC/Fibre cables,
memory, link control cards
(LCC), and SSD
VNXe3300
3 years, ProSupport
Premium1, Enhanced1,
ProSupport Mission Critical,
ProSupport
Disk, power supplies (DAE and
DPE), I/O card, storage
processor, AC/Fibre cables,
memory, link control cards
(LCC), and SSD
VNX-VSS OE
(operating environment
software for VNX-VSS)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Enhanced1, Basic,
ProSupport
None
VNX-VSS100
1 year, Limited
Enhanced1, Basic,
ProSupport
Disks, power supply, standby
power supply, SFP, link control
card, UltraFlex I/O module
VPLEX All Flash Family
Equipment
3 years, hardware only; Limited
Software (VPLEX OE) – see below
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
VPLEX Family
Equipment
3 years, hardware only; ProSupport Mission Critical
Software (VPLEX OE) – see below
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
VPLEX OE (operating
environment software)
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus,
ProSupport Mission Critical
None
VSPEX BLUE
1 year, hardware only; Limited
Premium, Enhanced, Basic
Power supply
VxRack Node
1 year; Limited
Premium1, Enhanced1,
ProSupport Mission Critical,
ProSupport
None
VxRail
1 year, hardware only; Limited
Premium1, Enhanced1,
ProSupport Plus
Disks, power supply
Product
Standard Warranty
Available Support Options
Designated Customer-
Replaceable Units (CRUs)*
ProSupport Mission Critical,
ProSupport
Watch4Net
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Basic
None
Woodwing Smart
Connection Enterprise
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced, Basic
None
xPression Family Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
XtremIO
Equipment
1 year; Limited
Premium** 1,
ProSupport Plus**,
ProSupport Mission
Critical**
None
XtremIO SW
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium1,
ProSupport Plus**,
ProSupport Mission
Critical**
None
XtremSF
3 years or maximum endurance reached,
whichever occurs first; Basic.
Replacement of server flash PCIE cards that have
reached their maximum endurance is not
included. Contact EMC or an authorized EMC
partner to purchase a replacement when
maximum endurance has been reached. Refer to
the XtremSF user guide for additional information
regarding maximum endurance.
Premium, Enhanced, Basic
XtremSF PCIe card
XtremSW Cache
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced, Basic
None
XtremSW Suite
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
None
z/OS Storage Manager
Software
90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium
None
* Customer Replaceable Units (CRUs):
CRUs are specific assemblies, components, or individual parts of designated EMC equipment that the Customer is authorized by EMC to self-replace. In the event of
a failure or technical issue, the Customer may remove and replace a CRU by using EMC-provided diagnostic tools and/or documentation. Assemblies or
components not designated as CRUs must be serviced and/or replaced by EMC or an EMC authorized service partner.
** Additional service features are included as part of a purchase of a renewal of an Enhanced, Premium, ProSupport, ProSupport Mission Critical and ProSupport
Plus Support Option maintenance contract after May 31, 2018 for this Product; provided, that Customer has activated and maintains the currently supported
version(s) of ESRS software during the applicable renewal term. These additional service features are specified in the applicable Support Option Service Description
that can be found by clicking the link found here.
1 Enhanced and/or Premium Support Option, as applicable, is only available as part of a purchase of a renewal of an existing Enhanced and/or Premium Support
Option maintenance contract.
Copyright © 2017 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners. H4276.122
Rev. December 9, 2017

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