Pump NCSE Manual

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it

Manuale di installazione, uso e
manutenzione.............................................. 2

pl

Podręcznik instalacji, eksploatacji i
konserwacji.............................................. 162

en

Installation, Operation, and Maintenance
Manual....................................................... 13

cs

Návod k instalaci, provozu a údržbě........173

fr

Manuel d'installation, d'utilisation et
d'entretien.................................................. 23

sk

Návod na inštaláciu, obsluhu a údržbu....184

de

Montage-, Betriebs- und Wartungshandbuch
...................................................................34

hu

Beszerelési, működtetési és karbantartási
útmutató...................................................194

es

Manual de instalación, funcionamiento y
mantenimiento........................................... 46

ro

Manual de instalare, exploatare şi întreţinere
.................................................................205

pt

Manual de Instalação, Operação e
Manutenção............................................... 57

bg

Ръководство за Инсталиране,
Експлоатация и Обслужване................ 216

nl

Handleiding voor installatie, bediening en
onderhoud................................................. 68

sl

Navodila za vgradnjo, delovanje in
vzdrževanje............................................. 228

da

Installations-, betjenings- og
vedligeholdelseshåndbog ......................... 80

hr

Priručnik za instaliranje, rad i održavanje
.................................................................238

no

Installasjons-, drifts- og
vedlikeholdshåndbok................................. 90

sr

Priručnik za instaliranje, rad i održavanje
.................................................................249

sv

Installations-, drift- och underhållsmanual
.................................................................100

el

Εγχειρίδιο εγκατάστασης, λειτουργίας και
συντήρησης............................................. 259

fi

Asennus-, käyttö- ja huolto-opas............. 110

tr

Kurulum, Çalıştırma ve Bakım Kılavuzu.. 271

is

Handbók um uppsetningu, rekstur og
viðhald..................................................... 121

ru

Руководство по установке, эксплуатации
и техническому обслуживанию............. 281

et

Paigaldamise, kasutamise ja hooldamise
juhend......................................................130

uk

Посібник зі встановлення, експлуатації та
технічного обслуговування ................... 293

lv

Uzstādīšanas, ekspluatācijas un tehniskās
apkopes rokasgrāmata............................ 140

ar

‫دليل التركيب والتشغيل والصيانة‬............................ 305

lt

Montavimo, eksploatavimo ir techninės
priežiūros vadovas...................................151

cod. 001080072 rev. C ed. 03/2016

en - Original instructions
Causa

Soluzione

Causa

I cuscinetti del
motore sono
usurati.

Rivolgersi al rappresentante di
vendita e assistenza di zona.

all’interno della
pompa.

Soluzione

Presenza di
corpi estranei

Rivolgersi al rappresentante di
vendita e assistenza di zona.

Il girante striscia contro l'anello di usura

Rivolgersi al rappresentante di
vendita e assistenza di zona.

Per ogni situazione non contemplata, fare riferimento al rappresentante di vendita e assistenza di zona.

1 Introduction and Safety

Hazard level

1.1 Introduction
Purpose of this manual
The purpose of this manual is to provide necessary
information for:
• Installation
• Operation
• Maintenance
CAUTION:
Read this manual carefully before installing and using the product. Improper use
of the product can cause personal injury
and damage to property, and may void
the warranty.
NOTICE:
Save this manual for future reference, and keep it
readily available at the location of the unit.

1.1.1 Inexperienced users
WARNING:
This product is intended to be operated
by qualified personnel only.
Be aware of the following precautions:
• This product is not to be used by anyone with
physical or mental disabilities, or anyone without
the relevant experience and knowledge, unless
they have received instructions on using the
equipment and on the associated risks or are supervised by a responsible person.
• Children must be supervised to ensure that they
do not play on or around the product.

Indication

DANGER:

A hazardous situation
which, if not avoided, will
result in death or serious
injury

WARNING:

A hazardous situation
which, if not avoided,
could result in death or
serious injury

CAUTION:

A hazardous situation
which, if not avoided,
could result in minor or
moderate injury
Notices are used when
there is a risk of equipment damage or decreased performance,
but not personal injury.

NOTICE:

Special symbols
Some hazard categories have specific symbols, as
shown in the following table.
Electrical hazard
Electrical
Hazard:

Magnetic fields hazard
CAUTION:

Hot surface hazard
Hot surface hazards are indicated by a specific symbol that replaces the typical hazard level symbols:
CAUTION:

1.2 Safety terminology and symbols
About safety messages
It is extremely important that you read, understand,
and follow the safety messages and regulations
carefully before handling the product. They are published to help prevent these hazards:
• Personal accidents and health problems
• Damage to the product and its surroundings
• Product malfunction

Description of user and installer symbols
Specific information for personnel in
charge of installing the product in the
system (plumbing and/or electrical aspects) or in charge of maintenance.
Specific information for users of the
product.

Hazard levels
Instructions
The instructions and warnings that are provided in
this manual concern the standard version, as descri13

en - Original instructions
bed in the sales document. Special version pumps
may be supplied with supplementary instruction leaflets. Refer to sales contract for any modifications or
special version characteristics. For instructions, situations, or events that is not considered in this manual or the sales document, contact the nearest Service Center.

1.3 Disposal of packaging and product
Observe the local regulations and codes in force regarding sorted waste disposal.

1.4 Warranty
For information about warranty, see the sales contract.

1.5 Spare parts
WARNING:
Only use original spare parts to replace
any worn or faulty components. The use
of unsuitable spare parts may cause
malfunctions, damage, and injuries as
well as void the guarantee.
CAUTION:
Always specify the exact product type
and part number when requesting technical information or spare parts from the
Sales and Service Department.
For more information about the product’s spare
parts, visit sales network’s website.

1.6 DECLARATIONS OF CONFORMITY
1.6.1 EC Declaration of Conformity
(Original)
Xylem Service Italia S.r.l., with headquarters in Via
Vittorio Lombardi 14 - 36075 Montecchio Maggiore
VI - Italy, hereby declares that the product:
Electric pump unit (see label on first page)
fulfills the relevant provisions of the following European directives:
• Machinery 2006/42/EC (ANNEX II - natural or legal person authorised to compile the technical
file: Xylem Service Italia S.r.l.)
• Eco-design 2009/125/EC, Regulation (EC) No
640/2009 & Regulation (EU) No 4/2014 (Motor 3
~, 50 Hz, PN ≥ 0,75 kW) if IE2 or IE3 marked,
Regulation (EU) No 547/2012 (Water pump) if
MEI marked
and the following technical standards
• EN ISO 12100:2010, EN 809:1998+A1:2009,
EN 60204-1:2006+A1:2009
• EN 60034-30:2009, EN 60034-30-1:2014
Montecchio Maggiore, 11.03.2016
Amedeo Valente
(Director of Engineering and
R&D)
rev.01

1.6.2 EU Declaration of Conformity (No
EMCD01)
14

1. Apparatus model/Product:
see label on first page
2. Name and address of the manufacturer:
Xylem Service Italia S.r.l.
Via Vittorio Lombardi 14
36075 Montecchio Maggiore VI
Italy
3. This declaration of conformity is issued under
the sole responsibility of the manufacturer.
4. Object of the declaration:
electric pump
5. The object of the declaration described above is
in conformity with the relevant Union harmonisation legislation:
Directive 2014/30/EU of 26 February 2014
(electromagnetic compatibility)
6. References to the relevant harmonised standards used or references to the other technical
specifications, in relation to which conformity is
declared:
EN 61000-6-1:2007, EN 61000-6-3:2007
+A1:2011
7. Notified body: 8. Additional information: Signed for and on behalf of:
Xylem Service Italia S.r.l.
Montecchio Maggiore, 11.03.2016
Amedeo Valente
(Director of Engineering and
R&D)
rev.01
Lowara is a trademark of Xylem Inc. or one of its
subsidiaries.

2 Transportation and Storage
2.1 Inspect the delivery
1. Check the outside of the package for evident
signs of damage.
2. Notify our distributor within eight days of the delivery date, if the product bears visible signs of
damage.
Unpack the unit
1. Follow applicable step:
– If the unit is packed in a carton, then remove
the staples and open the carton.
– If the unit is packed in a wooden crate, then
open the cover while paying attention to the
nails and straps.
2. Remove the securing screws or the straps from
the wooden base.

2.1.1 Inspect the unit
1. Remove packing materials from the product.
Dispose of all packing materials in accordance
with local regulations.
2. Inspect the product to determine if any parts
have been damaged or are missing.

en - Original instructions
3. If applicable, unfasten the product by removing
any screws, bolts, or straps.
For your personal safety, be careful when you
handle nails and straps.
4. Contact the local sales representative if there is
any issue.

2.2 Transportation guidelines
Precautions
WARNING:
• Observe accident prevention regulations in force.
• Crush hazard. The unit and the components can be heavy. Use proper
lifting methods and wear steel-toed
shoes at all times.
Check the gross weight that is indicated on the
package in order to select proper lifting equipment.
Position and fastening
The pump or pump unit can be transported only horizontally. Make sure that the pump or pump unit is
securely fastened during transportation and cannot
roll or fall over.
WARNING:
Do not use eyebolts screwed on the motor for handling the whole electric pump
unit.
Do not use the shaft end of the pump or
of the motor to handle the pump, the motor or the unit.
• Eyebolts screwed onto the motor may be exclusively used to handle the individual motor or, in
case of a not balanced distribution of weights, to
partially lift the unit vertically starting from a horizontal displacement.
Pump unit must always be fixed and transported as
shown in Figure 5 (page 333), and the pump without motor must be fixed and transported as shown in
Figure 6 (page 333).
In this last case remove coupling guards from drive
lantern and cross the lifting ropes/bands.

2.3 Storage guidelines
Storage location
The product must be stored in a covered and dry location free from heat, dirt, and vibrations.
NOTICE:
Protect the product against humidity, heat sources,
and mechanical damage.
NOTICE:
Do not place heavy weights on the packed product.

• Store in a covered and dry location.
• Store the unit free from heat, dirt, and vibrations.
• Rotate the shaft by hand several times at least
every three months.
For questions about possible long-term storage
treatment services, please contact your local sales
and service representative.
Ambient temperature
The product must be stored at an ambient temperature from -5°C to +40°C (23°F to 104°F).

3 Product Description
3.1 Pump design
The pump is a horizontal pump with volute casing
close coupled to standard electric motors.
The pump can be used for handling:
• Cold or warm water
• Clean liquids
• Liquids which are not chemically and mechanically aggressive to the pump materials.
Intended use
The pump is suitable for:
• Water supply and water treatment
• Cooling and hot water supply in industries and
building services
• Irrigation and sprinkler systems
• Heating systems
Additional uses for optional material:
• District heating
• General industry
Improper use
WARNING:
Improper use of the pump may create
dangerous conditions and cause personal injury and damage to property.
An improper use of the product leads to the loss of
the warranty.
Examples of improper use:
• Liquids not compatible with the pump construction materials
• Hazardous liquids (such as toxic, explosive, flammable, or corrosive liquids)
• Potable liquids other than water (for example,
wine or milk)
Examples of improper installation:
• Hazardous locations (such as explosive, or corrosive atmospheres).
• Location where the air temperature is very high
or there is poor ventilation.
• Outdoor installations where there is no protection
against rain or freezing temperatures.
DANGER:
Do not use this pump to handle flammable and/or explosive liquids.

2.3.1 Long-term storage
If the unit is stored for more than 6 months, these requirements apply:

NOTICE:

15

en - Original instructions
• Do not use this pump to handle liquids containing
abrasive, solid, or fibrous substances.
• Do not use the pump for flow rates beyond the
specified flow rates on the data plate.
Special applications
Contact the local sales and service representative in
the following cases:
• If the density and/or viscosity value of the pumped liquid exceeds the value of water, such as water with glycol; as it may require a more powerful
motor.
• If the pumped liquid is chemically treated (for example softened, deionized, demineralized etc.).
• Any situation that is different from the ones that is
described and relate to the nature of the liquid.

3.2 Pump denomination
See Figure 2 (page 318) for an explanation of the
denomination code for the pump and one example.

3.3 Nameplate

Material code

Material casing / impeller

Standard/
Optional

DN

Ductil iron /
Stainless steel

Standard

NN

Stainless steel /
Stainless steel

Standard

RR

Duplex/Duplex

Opzional

3.6 Mechanical seal
Unbalanced single mechanical seal acc. EN 12756,
version K.

3.7 Application limits
Maximum working pressure
Figure 4 (page 332) shows the maximum working
pressure depending on the pump model and the
temperature of the pumped liquid.
P1max + Pmax≤ PN

The nameplate is a metal label that is located on the
pump body or on drive lantern depending on model.
The name plate lists key product specifications. For
more information, see Figure 1 (page 313)
The nameplate provides information regarding the
impeller and casing material, the mechanical seal
and their materials. For more information, see Figure
3 (page 328).

P1max

Maximum inlet pressure

Pmax

Maximum pressure generated by the pump

PN

Maximum operating pressure

IMQ or TUV or IRAM or other marks (for electric
pump only)
Unless otherwise specified, for products with a mark
of electrical-related safety approval, the approval refers exclusively to the electrical pump.

Maximum number of starts per hour

Liquid temperature intervals
Figure 4 (page 332) shows the working temperature
ranges.
For special requirements, contact the Sales and
Service Department.

kW

3.4 Pump description
• Connection dimensions according EN 733 (models 32-125…-200; 40-125…-250; 50-125…-250;
65-125…-315;80-160…-315; 100-200…-400;
125-250…-400; 150-315…-400).
• Volute casing pump with back pull out power
end.

3.5 Material
The metallic parts of the pump that come in contact
with water are made of the following:
Material code

Material casing / impeller

Standard/
Optional

CC

Cast iron/Cast
iron

Standard

CB

Cast iron/
Bronze

Standard

CS

Cast iron/
Stainless steel

Standard

CN

Cast iron/
Stainless steel

Standard

DC

Ductil iron /
Cast iron

Standard

DB

Ductil iron /
Bronze

Standard

16

Starts
per
hour

0.25 4.00
3.00 7.50
60

40

11
15

18.5
22

30
37

45
75

90
160

30

24

16

8

4

Noise level
For the sound pressure levels of pump equipped
with standard supplied motor, see Table 7 (page
333).

4 Installation
Precautions
WARNING:
• Observe accident prevention regulations in force.
• Use suitable equipment and protection.
• Always refer to the local and/or national regulations, legislation, and codes in force regarding the selection of
the installation site, plumbing, and
power connections.
Electrical Hazard:
• Make sure that all connections are
performed by qualified installation

en - Original instructions
technicians and in compliance with
the regulations in force.
• Before starting work on the unit,
make sure that the unit and the control panel are isolated from the power
supply and cannot be energized. This
applies to the control circuit as well.
Grounding (earthing)
Electrical Hazard:
• Always connect the external protection conductor to ground (earth) terminal before making other electrical
connections.
• You must ground (earth) all electrical
equipment. This applies to the pump
equipment, the driver, and any monitoring equipment. Test the ground
(earth) lead to verify that it is connected correctly.
• If the motor cable is jerked loose by
mistake, the ground (earth) conductor
should be the last conductor to come
loose from its terminal. Make sure
that the ground (earth) conductor is
longer than the phase conductors.
This applies to both ends of the motor
cable.
• Add additional protection against lethal shock. Install a high-sensitivity
differential switch (30 mA) [residual
current device RCD].

4.1 Facility requirements
4.1.1 Pump location
DANGER:
Do not use this unit in environments that
may contain flammable/explosive or
chemically aggressive gases or powders.
Guidelines
Observe the following guidelines regarding the location of the product:
• Make sure that no obstructions hinder the normal
flow of the cooling air that is delivered by the motor fan.
• Make sure that the installation area is protected
from any fluid leaks, or flooding.
• If possible, place the pump slightly higher than
the floor level.
• The ambient temperature must be between 0°C
(+32°F) and +40°C (+104°F).
• The relative humidity of the ambient air must be
less than 50% at +40°C (+104°F).
• Contact the Sales and Service Department if:
– The relative air humidity conditions exceed
the guidelines.
– The room temperature exceeds +40°C
(+104°F).
– The unit is located more than 1000 m
(3000 ft) above the sea level. The motor performance may need to be de-rated or replaced with a more powerful motor.
For information about which value to de-rate the motor with, see Table 8 (page 337).

Pump positions and clearance
Provide adequate light and clearance around the
pump. Make sure that it is easily accessible for installation and maintenance operations.
Installation above liquid source (suction lift)
The theoretical maximum suction height of any
pump is 10.33m. In practice, the following affect the
suction capacity of the pump:
• Temperature of the liquid
• Elevation above the sea level (in an open system)
• System pressure (in a closed system)
• Resistance of the pipes
• Own intrinsic flow resistance of the pump
• Height differences
The following equation is used to calculate the maximum height above the liquid level which the pump
can be installed:
(pb*10.2 - Z) ≥ NPSH + Hf + Hv + 0.5
pb

Barometric pressure in bar (in closed system is system pressure)

NPSH Value in meter of the pump intrinsic flow resistance
Hf

Total losses in meters caused by passage of
liquid in the suction pipe of the pump

Hv

Steam pressure in meters that correspond
to the temperature of the liquid T °C

0.5

Recommended safety margin (m)

Z

Maximum height at which the pump can be
installed (m)

(pb*10.2 - Z) must always be a positive number.
For more information, see Figure 9 (page 337).
NOTICE:
Do not exceed the pumps suction capacity as this
could cause cavitation and damage the pump.

4.1.2 Piping requirements
Precautions
WARNING:
• Use pipes suited to the maximum
working pressure of the pump. Failure to do so can cause the system to
rupture, with the risk of injury.
• Make sure that all connections are
performed by qualified installation
technicians and in compliance with
the regulations in force.
NOTICE:
Observe all regulations issued by authorities having
jurisdiction and by companies managing the public
water supplies if the pump is connected to a public
water system. If required, install appropriate backflow-prevention device on the suction side.
Piping checklist
Check that the following requirements are met:

17

en - Original instructions
• All piping is independently supported, piping
must not place a burden on the unit.
• Flexible pipes or unions are used, in order to
avoid transmission of pump vibrations to the
pipes and vice versa.
• Use wide bends, avoid using elbows which
cause excessive flow resistance.
• The suction piping is perfectly sealed and airtight.
• If the pump is used in an open circuit, then the diameter of the suction pipe is suited to the installation conditions. The suction pipe must not be
smaller than the diameter of the suction port.
• If the suction piping must be larger than the suction side of the pump, then an eccentric pipe reducer is installed.
• If the pump is placed above liquid level, a foot
valve is installed at the end of the suction piping.
• The foot valve is fully immersed into the liquid so
that air cannot enter through the suction vortex,
when the liquid is at the minimum level and the
pump is installed above the liquid source.
• Appropriately sized on-off valves are installed on
the suction piping and on the delivery piping
(downstream to the check valve) for regulation of
the pump capacity, for pump inspection, and for
maintenance.
• Appropriately sized on-off valve is installed on
the delivery piping (downstream to the check
valve) for regulation of the pump capacity, for
pump inspection, and for maintenance.
• In order to prevent back flow into the pump when
pump is turned off a check valve is installed on
the delivery piping.
WARNING:
Do not use the on-off valve on the discharge side in the closed position in order to throttle the pump for more than a
few seconds. If the pump must operate
with the discharge side closed for more
than a few seconds, a bypass circuit
must be installed to prevent overheating
of the liquid inside the pump.
For illustrations that show the piping requirements,
see Figure 10 (page 338) and Figure 11 (page
338).

4.2 Electrical requirements
• The local regulations in force overrule these
specified requirements.
• In the case of fire fighting systems (hydrants
and/or sprinklers), check the local regulations in
force.
Electrical connection checklist
Check that the following requirements are met:
• The electrical leads are protected from high temperature, vibrations, and collisions.
• The power supply line is provided with:
– A short-circuit protection device
– A mains isolator switch with a contact gap of
at least 3 mm
The electrical control panel checklist
3
4

18

NOTICE:
The control panel must match the ratings of the electric pump. Improper combinations could fail to guarantee the protection of the motor.
Check that the following requirements are met:
• The control panel must protect the motor against
overload and short-circuit.
• Install the correct overload protection (thermal relay or motor protector).
Pump Type

Protection

Single phase standard
electric pump ≤ 2.2 kW

– Built-in automatic
reset thermal-amperometric protection (motor protector)
– Short circuit protection (must be supplied by the installer)3

Three phase electric
pump4

– Thermal protection
(must be supplied
by the installer)
– Short circuit protection (must be supplied by the installer)
• The control panel must be equipped with a dryrunning protection system to which a pressure
switch, float switch, probes, or other suitable device is connected.
• The following devices are recommended for use
on the suction side of the pump:
– When the liquid is pumped from a water system, use a pressure switch.
– When the liquid is pumped from a storage
tank or reservoir, use a float switch or probes.
• When thermal relays are used, relays that are
sensitive to phase failure are recommended.
The motor checklist
WARNING:
• Read the operating instructions in order to ensure whether a protection
device is provided if another motor
other than the standard is used.
• If the motor is equipped with automatic thermal protectors, be aware of the
risk of unexpected starts in connection to overload. Do not use such motors for fire-fighting applications.
NOTICE:
• Only use dynamically balanced motors with a
half-sized key in the shaft extension (IEC
60034-14) and with normal vibration rate (N).
• The mains voltage and frequency must agree
with the specifications on the data plate.
In general, motors can operate under the following
mains voltage tolerances:

fuses aM (motor starting), or magneto-thermal switch with curve C and Icn ≥ 4,5 kA or other equivalent device.
Overload thermal relay with trip class 10A + fuses aM (motor starting) or motor protection magneto-thermal switch with
starting class 10A.

en - Original instructions
Frequency Hz

Phase ~

UN [V] ± %

50

1

220 – 240 ± 6

3

230/400 ± 10

1

220 – 230 ± 6

Type

Motor Size Number of Type of
Poles
Fastening

E

From 160
to 280

2– and 4–
pole

400/690 ± 10
60

3

220/380 ± 5
380/660 ± 10

Use cable according to rules with 3 leads (2+earth/
ground) for single phase versions and with 4 leads
(3+earth/ground) for three phase version.

4.3 Install the pump
Check the following before installation:
• Use a concrete of compressive strength class
C12/15 which meets the requirements of exposure class XC1 to EN 206-1.
• The mounting surface must have set and must
be completely horizontal and even.
• Observe the weights indicated.
Install the pump set
For examples of horizontal and vertical installations,
see Figure 12 (page 340).
Check that the foundation has been prepared in accordance with the dimensions given in the outline
drawing/general arrangement drawing.
Type

Motor Size Number of Type of
Poles
Fastening

A

Up to 132

B

C

D

From 160
to 200

2–pole

From 160
to 280

4–pole

250

Up to 132

2–pole

2– and 4–
pole

1. Position the pump set on the foundation and
level it with the help of a spirit level that is
placed on the discharge port.
The permissible deviation is 0.2 mm/m.
2. Remove the plugs covering the ports.
3. Align the pump and piping flanges on both sides
of the pump. Check the alignment of the bolts.
4. Fasten the piping with bolts to the pump. Do not
force the piping into place.

4.3.1 Mechanical installation

2– and 4–
pole

Mount on
ground using the motor feet

Mount on
ground using the volute casing
feet.
Mount on
ground using the
pump and
motor feet.
Shims are
required
under the
pump and
motor feet.
Mount on
ground using the
pump and
motor feet.
Shims are
required
under the
pump and
motor feet.

5. Use shims for height compensation, if necessary.
6. Tighten the foundation bolts evenly and firmly.
Note:
• If the transmission of vibrations can be disturbing, provide vibration-damping supports between
the pump and the foundation.

4.3.2 Piping checklist
Check that the following are adhered to:
• The suction lift line has been laid with a rising
slope, at positive suction head line with a downward slope towards the pump.
• The nominal diameters of the pipelines are at
least equal to the nominal diameters of the pump
ports.
• The pipelines have been anchored in close proximity to the pump and connected without transmitting any stresses or strains.
CAUTION:
Welding beads, scale and other impurities in the piping damage the pump.
• Free the piping from any impurities.
• If necessary, install a filter.

4.3.3 Electrical installation
1. Remove the screws of the terminal box cover.
2. Connect and fasten the power cables according
to the applicable wiring diagram.
For wiring diagrams, see Figure 13 (page 341).
The diagrams are also available on the back of
the terminal box cover.
a) Connect the ground (earth) lead.
Make sure that the ground (earth) lead is longer
than the phase leads.
b) Connect the phase leads.
3. Mount the terminal box cover.
NOTICE:

Mount on
ground using the volute casing
feet.
19

en - Original instructions
Tighten the cable glands carefully to ensure protection against cable slipping and humidity entering the terminal box.
4. If the motor is not equipped with automatic reset
thermal protection, then adjust the overload protection according to the list below.
– If the motor is used with full load, then set
the value to the nominal current value of
electric pump (data plate)
– If the motor is used with partial load, then set
the value to the operating current (for example measured with a current pincer).
– If the pump has a star-delta starting system,
then adjust the thermal relay to 58% of the
nominal current or operating current (only for
three-phase motors).

5 Commissioning, Startup,
Operation, and Shutdown
Precautions
WARNING:
• Make sure that the drained liquid
does not cause damage or injuries.
• The motor protectors can cause the
motor to restart unexpectedly. This
could result in serious injury.
• Never operate the pump without the
coupling guard correctly installed.
CAUTION:
• The outer surfaces of the pump and
motor can exceed 40ºC (104ºF) during operation. Do not touch with any
part of the body without protective
gear.
• Do not put any combustible material
near the pump.
NOTICE:
• Never operate the pump below the minimum rated flow, when dry, or without prime.
• Never operate the pump with the delivery ONOFF valve closed for longer than a few seconds.
• Never operate the pump with the suction ONOFF valve closed.
• Do not expose an idle pump to freezing conditions. Drain all liquid that is inside the pump. Failure to do so can cause liquid to freeze and damage the pump.
• The sum of the pressure on the suction side
(mains, gravity tank) and the maximum pressure
that is delivered by the pump must not exceed
the maximum working pressure that is allowed
(nominal pressure PN) for the pump.
• Do not use the pump if cavitation occurs. Cavitation can damage the internal components.

5.1 Fill the pump
For information about additional pump connections,
see Figure 14 (page 341).
Installations with liquid level above the pump
(suction head)

20

For an illustration that shows where pump plugs are,
see Figure 15 (page 343).
1. Close the on-off valve located downstream from
the pump.
2. Remove the fill (3) or gauge plug (1) and open
the on/off valve upstream until the water flows
out of the hole.
a) Close the fill (3) or gauge plug (1).
Installations with liquid level below the pump
(suction lift)
For an illustration that shows where pump plugs are,
see Figure 16 (page 345).
1. All pipe system empty:
a) Open the on-off valve located upstream from
the pump.
b) Remove the fill plug (3) and the gauge plug (1).
Use a funnel to fill the pump through the fill hole
until the water flows out of this hole.
c) Tighten the fill plug (3) and the gauge plug (1).
2. Filled discharge pipe system:
a) Open the on-off valve located upstream from
the pump and open the on-off valve downstream.
b) Remove the gauge plug (1) until water flows out
of this hole.
c) Tighten the gauge plug (1).

5.2 Check the rotation direction (threephase motor)
Follow this procedure before start-up.
1. Locate the arrows on the adaptor or the motor
fan cover to determine the correct rotation direction.
2. Start the motor.
3. Quickly check the direction of rotation through
the coupling guard or through the motor fan
cover.
4. Stop the motor.
5. If the rotation direction is incorrect, then do as
follows:
a) Disconnect the power supply.
b) In the terminal board of the motor or in the electric control panel, exchange the position of two
of the three wires of the supply cable.
For the wiring diagrams, see Figure 13 (page
341).
c) Check the direction of rotation again.

5.3 Start the pump
The responsibility for checking the correct flow and
the temperature of the pumped liquid rests with the
installer or owner.
Before starting the pump, make sure that:
• The pump is correctly connected to the power
supply.
• The pump is correctly filled according to instructions in Fill the pump (chapter 5).
• The on-off valve located downstream from the
pump is closed.

en - Original instructions
1. Start the motor.
2. Gradually open the on-off valve on the discharge side of the pump.
At the expected operating conditions, the pump
must run smoothly and quietly. If not, refer to
Troubleshooting (page 21).

6 Maintenance

Cause

Remedy

The thermal protector
incorporated in the
pump (if any) has tripped.

Wait until the pump has
cooled down. The thermal
protector will automatically reset.

The protective device
Check the liquid level in
against dry running has the tank, or the mains
tripped.
pressure.

Precautions
Electrical Hazard:
Disconnect and lock out electrical power
before installing or servicing the unit.
WARNING:
• Maintenance and service must be
performed by skilled and qualified
personnel only.
• Observe accident prevention regulations in force.
• Use suitable equipment and protection.
• Make sure that the drained liquid
does not cause damage or injuries.

The electric pump starts, but the thermal protection
trips a varying time after.
Cause

Remedy

There are foreign objects Contact the Sales and
Service Department.
(solids or fibrous substances) inside the pump
which have jammed the
impeller.
The pump is overloaded
because it is pumping liquid that is too dense and
viscous.

6.1 Service

Check the actual power
requirements based on
the characteristics of the
pumped liquid and then
contact the Sales and
Service Department.

If the user wishes to schedule regular maintenance
deadlines, they are dependent on the type of pumped liquid and on the operating conditions of the
pump.
Contact the local sales and service representative
for any requests or information regarding routine
maintenance or service.
Extraordinary maintenance may be necessary to
clean the liquid end and/or replace worn parts.

The pump runs but delivers too little or no liquid.

Motor bearings
After approximately five years, the grease in the motor bearings is so aged that a replacement of the
bearings is recommended. The bearings must be replaced after 25000 operating hours or according to
the motor supplier maintenance instructions, whichever is shorter.

7.2 The main switch is on, but the
electric pump does not start

Cause

Remedy

The pump is clogged.

Contact the Sales and Service
Department.

The troubleshooting instructions in the tables below
are for installers only.

Cause
There is no power
supply.

Motor with regreasable bearings
Follow motor supplier maintenance instructions.

6.2 Inspection checklist
Check for leakage of the mechanical seal. Replace
the mechanical seal if leakage is found.

6.3 Disassemble and replace the pump
parts
For more information about spare parts and assembly and disassembly of the pump, contact the local
sales and service representative.

7 Troubleshooting

• Restore the power supply.
• Make sure all electrical
connections to the power supply are intact.

The thermal protector
incorporated in the
pump (if any) has tripped.

Wait until the pump has
cooled down. The thermal
protector will automatically
reset.

The thermal relay or
motor protector in the
electric control panel
has tripped.

Reset the thermal protection.

The protective device
against dry running
has tripped.

Check the:
• liquid level in the tank,
or the mains pressure
• protective device and its
connecting cables

The fuses for the
pump or auxiliary circuits are blown.

Replace the fuses.

7.1 Troubleshooting for users
The main switch is on, but the electric pump
does not start.

Remedy

21

en - Original instructions

7.3 The electric pump starts, but
the thermal protector trips or the
fuses blow immediately after

7.6 The electric pump starts, but
the system's general protection is
activated

Cause

Remedy

Cause

The power supply cable is damaged.

Check the cable and replace as necessary.

A short circuit in the electri- Check the electrical
cal system.
system.

The thermal protection Check the components
or fuses are not suited and replace as necessary.
for the motor current.
The electric motor is
short circuit.

Check the components
and replace as necessary.

The motor overloads.

Check the operating conditions of the pump and reset the protection.

7.4 The electric pump starts, but
the thermal protector trips or the
fuses blow a short time after
Cause

Remedy

The electrical panel is situ- Protect the electrical
panel from heat source
ated in an excessively
heated area or is exposed and direct sunlight.
to direct sunlight.
The power supply voltage
is not within the working
limits of the motor.

Check the operating
conditions of the motor.

7.7 The electric pump starts, but
the system's residual current device
(RCD) is activated
Cause

Cause

Remedy

There are foreign ob- Contact the local sales and
jects (solids or fibrous service representative.
substances) inside the
pump which have jammed the impeller.
The pumps delivery
rate is higher than the
limits specified on the
data plate.

Partially close the on-off
valve down stream until the
delivery rate is equal or
less than the limits specified on the data plate.

The pump is overloaded because it is pumping liquid that is too
dense and viscous.

Check the actual power requirements based on the
characteristics of the
pumped liquid and replace
the motor accordingly.

The motor bearings
are worn.

Contact the local sales and
service representative.

22

Remedy

There is an ground Check the insulation of the
(earth) leakage.
electrical system components.

7.8 The pump runs but delivers too
little or no liquid
Cause

Remedy

There is air inside
• Bleed the air
the pump or the piping.
The pump is not
correctly primed.

A power phase is missing. Check the
• power supply
• electrical connection

7.5 The electric pump starts, but
the thermal protector trips a varying
time after

Remedy

Stop the pump and repeat the
prime procedure.
If the problem continues:
• Check that the mechanical
seal is not leaking.
• Check the suction pipe for
perfect tightness.
• Replace any valves that
are leaking.

The throttling on the Open the valve.
delivery side is too
extensive.
Valves are locked in Disassemble and clean the
closed or partially
valves.
closed position.
The pump is clogged.

Contact the local sales and
service representative.

The piping is clogged.

Check and clean the pipes.

The rotation direction of the impeller
is wrong .

Change the position of two of
the phases on the terminal
board of the motor or in the
electric control panel.

Check the operating condiThe suction lift is
too high or the flow tions of the pump. If necessary, do the following:
resistance in the
suction pipes is too • Decrease the suction lift
great.
• Increase the diameter of
the suction pipe

7.9 The electric pump stops, and
then rotates in the wrong direction

fr - Traduction des instructions d'origine
Cause

Remedy

There is a leakage in one or both Repair or replace the faulty
of the following components:
component.
• The suction pipe
• The foot valve or the check
valve
There is air in the suction pipe.

Cause

Remedy

Pump cavitation

Reduce the required flow rate by
partially closing the on-off valve
downstream from the pump. If the
problem persists check the operating conditions of the pump (for example height difference, flow resistance, liquid temperature).

The motor
bearings are
worn.

Contact the local sales and service
representative.

Bleed the air.

7.10 The pump starts up too
frequently
Cause

Remedy

There is a leakage in one or
both of the following components:
• The suction pipe
• The foot valve or the check
valve

Repair or replace
the faulty component.

There is a ruptured membrane See the relevant
or no air pre-charge in the pres- instructions in the
sure tank.
pressure tank
manual.

There are for- Contact the local sales and service
eign objects in- representative.
side the pump.
Impeller rubs
on the wear
ring

Contact the local sales and service
representative.

For any other situation, refer to the local sales and
service representative.

7.11 The pump vibrates and
generates too much noise

1 Introduction et sécurité
1.1 Introduction
Objet de ce manuel
L'objet de ce manuel est d'apporter les informations
nécessaires pour :
• Installation
• Utilisation
• Entretien
ATTENTION :
Lire attentivement ce manuel avant d'installer et d'utiliser ce produit. Une mauvaise utilisation du produit peut entraîner
des blessures et des dégâts matériels et
pourrait annuler la garantie.
REMARQUE :
Conserver ce manuel pour une consultation ultérieure et veiller à ce qu'il puisse facilement être consulté
sur le site à tout moment.

1.1.1 Utilisateurs sans expérience
AVERTISSEMENT :
Ce produit est destiné à être utilisé par
du personnel qualifié exclusivement.
Respecter les précautions ci-dessous :
• Ce produit ne doit pas être utilisé par toute personne présentant un handicap physique ou mental ou ne disposant pas de l'expérience et des

connaissances nécessaires, sans avoir reçu des
instructions concernant l'utilisation de l'équipement et les risques associés ou sans la supervision d'une personne responsable.
• Les enfants doivent faire l'objet d'une surveillance permettant de s'assurer qu'ils ne peuvent pas
jouer sur ou autour du produit.

1.2 Terminologie et symboles de sécurité
A propos des messages de sécurité
Il est extrêmement important de lire, comprendre et
respecter attentivement les consignes de sécurité et
la réglementation avant d'utiliser ce produit Xylem.
Ces consignes sont publiées pour contribuer à la
prévention des risques suivants :
• accidents corporels et mise en danger de la santé
• Dégâts au produit et aux alentours
• Dysfonctionnement du produit
Niveaux de risque
Niveau de risque

Indication

DANGER :

Une situation dangereuse qui, si elle n'est pas
évitée, entraînera la mort
ou des blessures graves

AVERTISSEMENT :

Une situation dangereuse qui, si elle n'est pas
évitée, peut entraîner la
mort ou des blessures
corporelles graves

23



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