Guide To Salesforce Knowledge Implementation
User Manual:
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- Salesforce Knowledge
- Plan Your Knowledge Base
- Build Your Knowledge Base in Salesforce Classic
- Enable Salesforce Knowledge
- Knowledge Article Types
- Import Existing Information into Salesforce Knowledge
- Classic Knowledge User Access
- Define Validation Status Picklist Values
- Workflow and Approvals for Articles
- Create Knowledge Actions
- Modify Default Category Group Assignments for Articles
- Filter Articles with Data Category Mapping
- Support Articles in Multiple Languages
- Improve the Article Search Experience
- Set Up the Knowledge One Widget
- Work with Articles and Translations
- Index