Swish Redemption Games Service Manual Bay Tek
User Manual: swish-redemption-games-service-manual-bay tek games
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You can get this game at www.magic-play.eu 1 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu FACTORY CONTACT INFORMATION BAY TEK GAMES INC. Pulaski Industrial Park 1077 East. Glenbrook Drive Pulaski, WI 54162 USA JOIN OUR SERVICE FIRST NETWORK! This free service is intended to keep you up to date on the latest game information, early notification of parts specials, pertinent technical bulletins, updates on retro fit parts, software upgrades, and much more. Log on to: www.baytekgames.com/parts then click on the Parts N’ Service tab, or scan the QR code to the right with your Smartphone to jump straight to this game’s parts page! SALES PARTS Scan here! SERVICE P: 920.822.3951 P: 920.822.3951 X 1101 P: 920.822.3951 X 1102 F: 920.822.8936 F: 920.822.1496 F: 920.822.1496 E: sales@baytekgames.com E: parts@baytekgames.com E: service@baytekgames.com MON - FRI 8 AM - 5 PM C.S.T. All games are proudly manufactured at our factory in Pulaski, Wisconsin, USA GAME INSPECTION Inspect the game for any damaged, loose, or missing parts. If damage is found, please contact your freight carrier first. Then, contact Bay Tek Games’ Service Department at 920.822.3951 or e-mail them at service@baytekgames.com for further assistance. 2 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu TABLE OF CONTENTS FACTORY CONTACT INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 WELCOME TO: SWISH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 HOW TO PLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 SPECIFICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 SAFETY PRECAUTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 DIP SWITCH SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 MAIN MENU FUNCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 CREDIT/TICKET CLEAR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 CREDITS PER PLAY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 TICKET PATTERNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 GAME VOLUME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 ATTRACT VOLUME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 TICKET PATTERNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 MERCY TICKETS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 DIVIDE BY 2 TICKET DISPENSE. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 FIXED TICKET PAYOUT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 STORED CREDITS/ TICKETS OWED. . . . . . . . . . . . . . . . . . . . . . . . 11 GAME TIME. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 STATISTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 RESET STATS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 RESET FACTORY DEFAULTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MAIN BOARD PINOUT GUIDE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-15 WIRING DIAGRAMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-19 TROUBLESHOOTING GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-22 POWER SUPPLY DIAGNOSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 DBA DIAGNOSTICS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 PARTS LIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 PARTS PICTURES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 DECAL IDENTIFICATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 MAINTENANCE LOG. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 TECHNICAL SUPPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 3 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu WELCOME TO: SwishTM Congratulations on your SwishTM purchase! Newly redesigned and ready to slam dunk, SwishTM makes a great addition to any gameroom. With cool, modern graphics and classic game play, this mini basketball free throw machine is sure to make the winning shot! Please take a moment to read through this manual and be sure to contact our factory if you have any questions, or would like some more information. Thank you for your purchase! Your business is important to us and we hope you enjoy this game as much as we do! Your Friends at Bay Tek Games GAME INSPECTION Inspect the game for any damaged, loose, or missing parts. If damage is found, please contact your freight carrier first. Then, contact Bay Tek Games’ Service Department at 920.822.3951 or e-mail them at service@baytekgames.com for further assistance. 4 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu HOW TO PLAY Coin up and hit the start button to release the basketballs. Shoot as many hoops as you can in the time allotted! Hurry! In the last 10 seconds, baskets are worth 3 points! Grab your tickets and play again! 5 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu GAME SPECIFICATIONS WEIGHT SHIP WEIGHT POWER REQUIREMENTS 350 LBS DIMENSIONS WIDTH 32” DEPTH 67.25” HEIGHT 77.58” OPERATING TEMPERATURE FAHRENHEIT 80-100 CELSIUS 26.7-37.8 INPUT VOLTAGE RANGE 100 to 120 VAC / 220 to 240 VAC INPUT FREQUENCY RANGE 50 HZ / 60 HZ MAX START UP CURRENT OPERATING CURRENT 1.5 AMPS @ 115 VAC 0.7 AMPS @ 115 VAC 0.75 AMPS @ 230 VAC .35 AMPS @ 230 VAC SAFETY PRECAUTIONS ! DANGER ! WARNING ! CAUTION ! ATTENTION ! IN CASE OF EMERGENCY ! DO NOT perform repairs or maintenance on this game with the power ON. Unplug the unit from the wall outlet or shut off the power strip located inside the cabinet. ! Use of flammable subtances can cause sever burns or serious injury. Always use NON-FLAMMABLE solvents for cleaning. DO NOT use gasoline kerosene or thinners. ! Lifting heavy objects can cause back, neck or other injuries. Be sure adequate lifting and moving devices are available when unloading, unpacking and moving this game. ! Be sure the electrical power matches the game requirements. See the serial number located on the back of the game cabinet. Always plug into a grounded circuit. If the supply cord is damaged, it must be replaced by an approved cord or assembly provided by the manufacturer. ! UNPLUG THE POWER CORD. The power cord must be accesible at all times in case of an emergency. 6 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu DIP SWITCH SETTINGS The dip switch bank is located on the mainboard, inside the front door of the game. *factory default settings are highlighted below SWITCH DESCRIPTION 1 not used 2 Jersey: Stored Coin/DBA lockout & Tickets/Credits owed 3 not used 4 not used 7 You can get this game at www.magic-play.eu OFF ON You can get this game at www.magic-play.eu MAIN MENU FUNCTIONS 1. Press the “MENU” button and hold for 3 seconds to enter the menu 2. Scroll through the options with the “SELECT” button 3. Make your selection with the “MENU” button and scroll through each sub-menu’s options 4. Press the “SELECT” button to make your selection and exit the menu MENU DESCRIPTION N1 N2 N3 N4 N5 N6 N7 N8 N9 N10 N11 N12 N13 N14 N15 Coins / Credits per Play Game Volume Attract Volume Attract Timing Ticket Pattern Mercy Tickets Divide by Two Ticket Dispense Fixed Ticket Payout Stored Credits / Tickets Owed Game Time Statistics Reset Statistics Diagnostics Ball Gate Mech Test Restore Factory Settings CLEAR CREDITS/ TICKETS OWED Press and hold both buttons together for one second until the display shows the software version number. 8 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu N1- COINS/CREDITS PER PLAY Scroll through the N1 menu with the “MENU” button. Make your selection with the “SELECT” button. The factory settings are highlighted below. 0 1 2 3 4 5 6 7 8 N2- GAME VOLUME Scroll through the N2 menu with the “MENU” button. Make your selection with the “SELECT” button. The factory settings are highlighted below. 0 1 2 3 4 5 6 7 N3- ATTRACT VOLUME Scroll through the N3 menu with the “MENU” button. Make your selection with the “SELECT” button. The factory settings are highlighted below. 0 1 2 3 4 5 6 7 N4- ATTRACT TIMING Scroll through the N4 menu with the “MENU” button. Make your selection with the “SELECT” button. The factory settings are highlighted below. This setting determines how often the attract loop audio is played. 30 sec 1 min 5 10 min min 9 15 min You can get this game at www.magic-play.eu 0 (off) You can get this game at www.magic-play.eu N5- TICKET PATTERNS Scroll through the N5 menu with the “MENU” button. Make your selection with the “SELECT” button. The factory settings are highlighted below. TICKET PATTERN 0 1 2 3 4 5 6 7 8 0-2 3-5 6-8 9-12 0 0 1 1 1 3 2 2 0 1 1 1 2 3 2 4 1 1 2 2 3 4 4 6 1 2 2 2 4 4 4 8 POINTS 13-17 18-23 TICKETS no tickets 2 2 3 4 3 3 3 4 5 6 5 5 6 8 10 12 24-30 31-37 38-44 45-99 3 5 4 5 7 6 10 14 3 6 4 6 8 6 12 16 4 7 5 7 9 7 14 18 5 8 6 8 10 7 16 20 N6- MERCY TICKETS Scroll through the N6 menu with the “MENU” button. Make your selection with the “SELECT” button. The factory settings are highlighted below. 0 1 2 3 4 5 6 7 8 9 When enabled, mercy tickets are awarded when zero points are scored. N7- DIVIDE BY TWO TICKET DISPENSE Scroll through the N7 menu with the “MENU” button. Make your selection with the “SELECT” button. The factory settings are highlighted below. This setting will halve the number of tickets dispensed, in the case that 1 physical ticket is worth 2 in your location. This setting truncates the value, so a score of 5 tickets will yield 2 physical tickets (5/2=2). 1 0 (ON) (OFF) 10 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu N8- FIXED TICKET PAYOUT (JERSEY) Scroll through the N8 menu with the “MENU” button. Make your selection with the “SELECT” button. The factory settings are highlighted below. This setting will make the game dispense the selected number of tickets no matter the player’s score. If not set to 0 (off), this setting overrides N5 and N6. 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 N9- STORED CREDITS/ TICKETS OWED Scroll through the N9 menu with the “MENU” button. Make your selection with the “SELECT” button. The factory settings are highlighted below. This setting will cause the game to “remember” stored credits and tickets owed in the case of a power loss or game shutdown. Setting DIP 2 to ON will override this function. 1 0 (ON) (OFF) N10- GAME TIME Scroll through the N10 menu with the “MENU” button. Make your selection with the “SELECT” button. The factory settings are highlighted below. SECONDS 30 45 60 11 75 90 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu N11- GAME STATISTICS Scroll through the N15- menu with the “MENU” button. Make your selection with the “SELECT” button. The factory settings are highlighted below. The game statistics will scroll through on the display in numerical order. S1 TOTAL GAMES PLAYED S2 TOTAL TICKETS DISPENSED S3 AVERAGE TICKETS PER GAME S4 SCORING BUCKET 1 S5 SCORING BUCKET 2 S6 SCORING BUCKET 3 S7 SCORING BUCKET 4 S8 SCORING BUCKET 5 S9 SCORING BUCKET 6 S10 SCORING BUCKET 7 S11 SCORING BUCKET 8 S12 SCORING BUCKET 9 S13 SCORING BUCKET 10 N12- RESET STATISTICS Press and hold the “SELECT” button until the display reads “CL”. All statistics in N15 will be reset back to 0. 12 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu N13- DIAGNOSTICS The diagnostics mode will help you troubleshoot problems and allow you to determine if all inputs are working correctly. The display will show “-” when no inputs or switches are activated. Once one or more inputs are activated, their symbols alternate on the display (see the chart below). Scoring Sensor (hoop) 1 *Ball Gate Open b *Ball Gate Closed r Tickets Low Lo (closed) “.” (open) Game Start Button o Coin Switch C *Note: both Gate Open and Gate Closed sensors are closed when gate is closed. N14- BALL GATE MECH TEST While in the Ball Gate Test mode, pressing the SELECT button turns the motor to the next location. The current gate position is shown on the displays. The motor will time out if the sensor is not reading movement. RIGHT DISPLAY GATE MOTOR POSITION LEFT DISPLAY Gate is Open Gate is Closed Gate is Moving OP CL X (Gate Closed Sensor) 0 0 1 1 0 1 N15- RESTORE FACTORY SETTINGS Press and hold the “SELECT” button until the display reads “dE”. All game settings will be restored to their factory defaults, which are highlighted in this manual. 13 Y (Gate Open Sensor) You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu 14 J19 R- R+ L+ L- J18 Ground +12V Low Side Driver High Side Driver +3.3V TTL Logic +3.3V 5 PB7 6 Q12 PX29 Q10 Q11 J24 USB 9 8 Q8 Q9 1 10 Q7 Q6 Q4 PB16 J9 J22 Q5 Q2 1 Q1 3 PB17 J6 PA05 J25 1 4 J10 J12 J11 J13 J14 PB18 1 11 Chase Lights (J11,J12,J13,J14) Pin 1 - Chase Output Pin 2 - Chase Output Pin 3 - +12V Pin 4 - Chase Output Pin 5 - Chase Output Pin 6 - +12V J21 PB24 PB23 PB22 PB21 PX02 PB20 PX01 PX00 PX39 PB19 20 PB26 PB25 10 PX11 PX10 Q14 Q13 SPI Out - Display - (J10) Pin 1 & Pin 3 - +12V Pin 2 - SCLK_BUS2 Pin 4 - SMOSI_BUS2 Pin 5 & Pin 7 - Ground Pin 6 - SCS2_BUS2 Pin 8 - SMISO_BUS2 PX37 4 2 J5 J8 PA06 1 3 6 Flyback Diodes on Q1, Q2 Bootloader Jumper Q3 16 You can get this game at www.magic-play.eu MAINBOARD PINOUT You can get this game at www.magic-play.eu 15 +12 Volts PA05 Ground HIGHSIDE #13 HIGHSIDE #14 PX10 PX11 Ground Ground Pin Type LOWSIDE #1,w diode LOWSIDE #2, w diode LOWSIDE #3 LOWSIDE #4 LOWSIDE #5 LOWSIDE #6 LOWSIDE #7 LOWSIDE #8 LOWSIDE #9 +12 Volts +12 Volts +12 Volts +12 Volts +12 Volts +12 Volts +12 Volts J6 J6 J6 1 2 3 1 2 3 4 5 6 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 J25 J25 J25 J25 J25 J25 Pin # Ref J22 J22 J22 J22 J22 J22 J22 J22 J22 J22 J22 J22 J22 J22 J22 J22 PA06 +12 Volts Ground Ground PB16 Ground PB17 +12 Volts PX37 Ground PB18 +12 Volts Pin Type Ground Ground +12 Volts +12 Volts PB7 LOWSIDE #12 PX29 HIGHSIDE #10 HIGHSIDE #11 3.3V DBA Input DBA +12V DBA Gnd J8 J8 J8 J8 J9 J9 J9 J9 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 5 6 7 8 9 10 J24 J24 J24 J24 J24 J24 J24 J24 J24 J24 J5 J5 J5 J5 Pin # Ref Printed: 3/8/2012 9:33 AM Low Ticket Switch Ground for Low Ticket Switch Jersey Coin Lockout (Not Used?) Ticket Notch #1 Ground for Ticket Dispensor Ticket Motor #1 Power for Ticket Dispensor Sensor, Gate Motor Input DOWN Start Push Button Light +12V Gate Motor Driver Sensor, Gate Motor +12V Sensor, Gate Motor Input UP Purpose Gate Motor Common/GND Sensor, Gate Motor =Low Side Driver =High Side Driver = TTL Input/Output = LED Constant Current Drive = 12 Volts = Ground H:\Service Manuals & Documents\DROPBOX\SWISH\2011-03-19rev io_newgen_swish.xls Page 1 of 1 Coin Door Power Coin Input Coin Ground Ground for Service Buttons Service Button #1 Service Button #2 * = Attract Mode Lights TBD Strip Light - Top Lights, +12V Strip Light - Side Lights, +12V Mechanical Count #1 Game +12V Mechanical Count #2 Ticket +12V Purpose Mechanical Count #1 Game Mechanical Count #2 Ticket BayTek Swish NEWGEN1 Hardware Pinout SWISH IO for GEN1 REV D, E & E2 You can get this game at www.magic-play.eu MAINBOARD PINOUT GUIDE PB19 PX39 PX00 PX01 PB20 PX02 PB21 PB22 PB23 PB24 Ground Ground Ground Ground +12 Volts +12 Volts +12 Volts +12 Volts PB25 PB26 You can get this game at www.magic-play.eu 16 J21 J21 J21 J21 J21 J21 J21 J21 J21 J21 J21 J21 J21 J21 J21 J21 J21 J21 J21 J21 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 J13 J13 J13 J13 J13 J13 J14 J14 J14 J14 J14 J14 Driver 9 Driver 10 +12 Volts Driver 11 Driver 12 +12 Volts Driver 13 Driver 14 +12 Volts Driver 15 Driver 16 +12 Volts 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 Printed: 3/6/2012 3:04 PM J11 J11 J11 J11 J11 J11 Driver 5 Driver 6 +12 Volts Driver 7 Driver 8 +12 Volts H:\Service Manuals & Documents\DROPBOX\SWISH\2011-03-19rev io_newgen_swish.xls Page 1 of 1 Start Push Button Input Hoop Sensor +12V Start Push Button Light Hoop Sensor Ground Hoop Sensor J12 J12 J12 J12 J12 J12 Driver 1 Driver 2 +12 Volts Driver 3 Driver 4 +12 Volts SWISH IO for GEN1 REV D, E & E2 You can get this game at www.magic-play.eu MAINBOARD PINOUT GUIDE AACE2507 Cable to Speakers AACE2508 12 Volt DC Power In Cable J19 J18 You can get this game at www.magic-play.eu 17 AACE2512 Motor and Motor Sensor J24 J22 AACE2502 Buttons and Counters J5 J16 Com Signal +12 V AACE2501 Ticket Dispenser/Low ticket Cable J9 AACE2510 Bill Acceptor J8 J25 AACE2502 Buttons and Counters J6 J21 AACE2002 Lights and Player Start Buttons AACE2503 Coin Door AACE2506 Display Cable You can get this game at www.magic-play.eu MAIN BOARD PINOUT A5NEWGEN1 You can get this game at www.magic-play.eu WIRING DIAGRAMS MENU BUTTONS, COUNTERS, START SWITCH, LED’S BALL SENSOR, GATE MOTOR & SENSOR Menu Select Button Game Counter Ticket Counter Menu Button AACE2511 Ticket and Game Counters AACO1000 AACE2502 To J25 on Main Board To J22 on Main Board To J21 on Main Board To J24 on Main Board AASE0020 Hoop Sensor AACE2500 AACE2512 A5PB8000 Game Start Pushbutton and Light + - AAMO1001 Ball Gate Motor AACE2514 + - AACB2501 Ball Gate Sensor LED Cabinet Lighting 2 18 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu WIRING DIAGRAMS COIN DOOR, DBA, TICKET DISPENSER, DISPLAY AACE2510 Bill Acceptor Cable AACE2503 To J8 on Main Board To J6 (COIN) on Main Board Coin Switches (AASW9903) Wired Normal Open Coin Door Harness AACBL4A-DOOR Score Display AABD4208 Time Display AABD4208 IN IN +12 V Signal Com AACE2506 AACE2505 AACE2506 To J9 on Main Board Low Ticket Switch Wired Normally Open AASW200 1/4” Spacer (A5SENY020) To J5 on Main Board AACE2501 To Ticket Dispense (A5TD1) Notch Signal Com Ground Enable Signal 12 Volt Power 3 19 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu WIRING DIAGRAMS POWER IN & SPEAKER Power In Cord From Wall A5CORD5 Power Supply A5PS1001 Green LED power indicator and voltage adjustment pot Line Filter A5FI9010 Outlet Strip AACE2504 Power Supply Power Cable AACE2509 Power Supply 12 Volt Cable AACE2508 To J18 “POWER IN” Connector on Main Board Speaker A5SP1050 AACE2507 To Speaker To J19 on Main Board 20 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu TROUBLESHOOTING GUIDE Troubleshooting Strategy Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components. Problem Probable Cause No power to the game. No lights on at all. Unplugged. Check wall outlet. Circuit breaker tripped. Reset power strip breaker switch or building circuit breaker. Change plug position, replace if needed. See Power Supply diagnostic below. Power strip faulty. Faulty cable/power supply. Bill Acceptor on. But everything else off. (Power Supply not ON) Remedy Power supply unplugged. Insure unit is plugged into power strip and red rocker switch is light up. Power supply shutting down because of 12 V overload. See power supply diagnostics to isolate bad component. A bad motor or 12 volt short would cause this. Faulty power supply. See Power Supply Diagnostic below. Dollar Bill Acceptor not functioning. Check for power to Bill Acceptor. Acceptor should cycle stacker at game power up. If not, check cable connections. Dirt or debris in acceptor slot. Refer to “How to Clean Bill Acceptor” Or clean with bill reader cleaning card. (A5CC9000) Pinched, broken, or disconnected wiring. Check wiring from bill acceptor to Main Board. (AACE2510) Repair or replace wiring harness. Check J8 connector on Main Board Make sure wires are secure in connectors. Bill acceptor problem. Refer to troubleshooting section of dollar bill acceptor manual included with this game or the diagnostics label of the back of the unit. Volume set to zero in menu. Increase the volume by entering menu. Press and hold red menu button down to enter menu. Enter N2 in menu for game volume. Enter N3 in menu for attract volume. Disconnected, loose or broken wires. Check connections and reseat J19 on main board. Cable # AACE2507 Faulty speaker. Replace speaker. AACE8811 Ensure Bill Acceptor is set to “Always Enable” No Sound 5 21 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu TROUBLESHOOTING GUIDE Problem Game not coining up. Game does not start. Cabinet Lighting not functioning properly. Probable Cause Ensure game makes sound when coin switch is triggered. Check coin switches—both should be wired normally open. If one switch is “closed” the other will not work. Check wiring to main board. Cable AACBL4A-DOOR, AACE2503 Game set to large amount of credits per game. Enter N1 mode in menu to set credits per game. Start Pushbutton Faulty. Inspect pushbutton, clean, and check wires for continuity. (AACE2500) back to main board. Led’s in top of cabinet plug Inspect cable and sockets. Replace cable if needed. into J21 of main board. AACE2500, AACE2514 Incorrect menu settings. Press and hold red menu button down to enter menu. Enter N5 in menu for Ticket Patterns - see if your game matches any of patterns in manual. Change to ticket pattern which matches your decal Enter N6 in menu to enable or disable mercy tickets. Enter N7 to make sure “Divide by 2” is off. Enter N8 to make sure “Fixed Ticket Payout” is off. Opto Sensor on ticket dispenser dirty. Blow dust from sensor and clean with isopropyl alcohol. Cycle game power and try again. Faulty ticket dispenser. Replace with working dispenser to isolate the problem. Notch on tickets cut too shallow. Flip tickets and load upside-down to have large cut notch toward opto sensor. Faulty cable. Check cables AACE2501 from ticket dispenser to J9 on main board. Faulty Main Board. Replace main board. (A5NEWGEN1) Game is scoring too many balls. Refer to “Game scores too many balls.” above. Phone cable to Display is bent, pinched or unplugged. Inspect cable and sockets. Replace cable if needed. AACE2505, AACE2506 Tickets do not dispense or Wrong amount dispensed. If notch signal is not seen, game will stop trying until power reset. Display not lighting up Cycle game power off, wait 10 seconds, turn back on after checking connections. Remedy Previous board in line faulty. The displays are wired in series—if the output on the 1st board is bad, the 2nd board will not light up. Refer to Display Wiring Diagram. Faulty Display Board. Replace Display Board. AABD4208 Part of a Display is Segment faulty not showing Replace display board. Refer to Display Wiring Diagram. (AABD4208) 6 22 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu TROUBLESHOOTING GUIDE Problem Meters do not work. Probable Cause Remedy Disconnected, loose or broken wires. Check connections and reseat J22 on main board. Cables # AACE2500 and AACO1000 Replace counters. AACO1000 Faulty counters. Game meter will click at start of next game Ticket meter will click for every notch the dispenser “sees” Display shows “LO” Menu buttons do not work. Balls do not score. Game scores too many balls. Ball gate turns all the time. Ball Gate does not turn. Ticket tray is empty. Refill tray with tickets, check low ticket switch. Disconnected, loose or broken wires. Check connections and reseat J25 on main board. (AACE2501) Faulty low ticket switches. Switch is wired normally open. Replace switch if needed. AASW200 Faulty Main Board. Replace main board. Part # A5NEWGEN1 Stuck pushbutton Inspect pushbutton to make sure it is not stuck. Check continuity on connector. Cable problem. Check cable from pushbutton to main board. (AACE2511 & AACE2502) Faulty pushbutton. Replace pushbutton. (AACE2511) Hoop is bent down so that sensor and mirror are not in perfect alignment. Crawl inside game and pull up on hoop’s front rim. Hoop should move enough to realign beam. Hoop Sensor is unplugged or faulty. Check cable from sensor to main board. (AASE0020 & AACE2500) Faulty Hoop Sensor Replace sensor. (AASE0020) Hoop Sensor is slightly out of alignment. Crawl inside game and pull up on hoop’s front rim. Hoop should move enough to realign beam. Faulty Hoop Sensor Replace sensor. (AASE0020) Motor should stop when “Home Position” is seen. Clean sensor and check for 5 volts dropping to zero when arm is in front of sensor. Replace sensor if needed. A shorted motor may damage the main board. Check motor for proper resistance and replace main board if transistors are damaged. (A5NEWGEN1) Sensor on motor will go to home position at power up. If sensor is not seen, motor will stop and not start until power is cycled. Check continuity on cables from sensor and motor to main board. (AACE2512) Check 12 Volts at motor on power up. Replace motor if has 12 Volts DC, replace motor. (AAMO1001) Clean sensor and ensure set screw is tight. Replace sensor if needed. (AACB2501) Sensor is faulty. 7 23 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu POWER SUPPLY DIAGNOSTICS Diagnose Power Supply Power Supply is located under carpet inside game. Please refer to “How to Access Blower” for information. Check the small green LED light on the power supply circuit board. If the light is out there is a short somewhere. If the light dims, there is an overload in one of the circuits. Green LED power indicator and voltage adjustment pot Turn power OFF. Disconnect all 12 volt output wires only. Turn power ON. Green LED Light comes ON. Green LED Light remains OFF. Replace Supply. Power Turn power OFF. Unplug all outputs from the Main Board. Reconnect the 12 volt output wires to the Power Supply. Turn power ON. Green LED Light comes ON. Green LED Light remains OFF. Turn power OFF. Reconnect the outputs at the Main Circuit Board one at a time. Wait 1 minute between tests to turn power ON. Green LED comes ON. Light Short in Main Board - Replace. Green LED Light remains OFF. Green LED Light dims. That cable is OK. That cable or related component is shorted out. See Jumper Cable Pin-Outs to see which component might be at fault. A related component such as a solenoid is causing an overload. See Jumper Cable PinOuts beginning on page 16 to see which component might be at fault. 8 24 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu DOLLAR BILL ACCEPTOR DIAGNOSTICS Note: There are many different models and brands of Bill Acceptors that are used on redemption games. Your Bill Acceptor may differ from the unit shown. First determine if Bill Acceptor has power: Turn game ON—The bill acceptor should make noise as stacker cycles and green lights on outside bezel should flash. If NO power: Due to the different models and brands of Bill Acceptors that are used: Examine Bill Acceptor and determine if acceptor is 12 Volt DC or 110 VAC Use meter to measure voltage at cable going into Bill Acceptor. If power is OK: Clean Bill Acceptor path to make sure there is nothing jamming unit. Enter DBA Diagnostics Mode - Important—Do not hold button down to long or Bill Acceptor will enter programming mode. If accidentally entered programming mode by mistake—Unplug game and plug back in. To enter Diagnostic Mode, press and hold the Diagnostic Button on the back left corner of the DBA for 1-3 seconds. The lights above the bill slot will flash the code. ERROR CODES Count the number of flashes on front bezel of Bill Acceptor and follow chart for repair. FLASHING CODE DESCRIPTION CORRECTIVE ACTION LEDs off Power off LEDs on Acceptor is OK 1 flash Bill path blockage Un-jam bill path 2 flashes Stacker jam Un-jam stacker 3 flashes Cassette is full of bills Empty the cassette 4 flashes Cassette is removed Replace the cassette 5 flashes Acceptor is defective Replace the acceptor 6 flashes Acceptor not enabled See service manual 10 flashes Configuration Mode Power down to exit Rapid flashing Stringing attempt deduring operation tected; or sensors dirty Turn on power Clean the sensors 9 25 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu PARTS LIST PART # DESCRIPTION A5DE2500 Backboard Decal A5DE2501 Side Seam, Left Decal A5DE2502 Side Seam, Right Decal A5DE2503 Control Panel Decal A5DE2504 Front Door Decal A5DE2505 Side Bottom Decal A5DE2506 Window Top Left Decal A5DE2507 Window Bottom Left Decal A5DE2508 Window Top Right Decal A5DE2509 Window Bottom Right Decal AACB2501 Sensor for Ball Gate AABD4208 Score/ Time Display (2 per game) A5NEWGEN1 Main Board A5TD1 Ticket Dispenser A5PS1001 Power Supply A5LK2000 Cash Box Key A5LK5001 Front Door Key A5FI9010 Line Filter for AC In AASW200 Low Ticket Switch A5CORD Power In Cord A5MI2300 Mirror Surface for Hoop Sensor AAMO1001 Ball Gate Motor A5PB8000 Start Button 26 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu PARTS PICTURES AACB2501 A5TD1 A5NEWGEN1 A5PS1001 AABD4208 A5LK2000 A5LK5001 A5FI9010 AASW200 A5CORD5 A5MI2300 AAMO1001 A5PB8000 AACBL4A-DOOR AACE2500 AACE2501 AACE2502 AACE2503 AACE2504 AACE2505 AACE2506 AACE2507 AACE2508 AACE2509 AACE2510 AACE2511 AACE2512 AACE2513 AACE2514 AACO1000 AASE0020 AAPB2700 A5SP1050 27 You can get this game 11 at www.magic-play.eu You can get this game at www.magic-play.eu DECAL DIAGRAM A5DE2508 Window Decal Top Right A5DE2506 Window Decal Top Left A5DE2509 Window A5DE2502 Seam Decal Bottom Right Decal Right A5DE2501 Seam Decal Left A5DE2507 Window Decal Bottom Left A5DE2505 Side Cabinet Decal A5DE2505 Side Cabinet Decal A5DE2500 Backboard Decal A5DE2503 Control Panel Decal A5DE2504 Front Door Decal 12 28 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu MAINTENANCE LOG If repairs are necessary, it is good practice to keep a log of repairs done and parts ordered. The chart below will assist you in tracking your game’s maintenance. DATE MAINTENANCE PERFORMED PARTS ORDERED 29 You can get this game at www.magic-play.eu INITIALS You can get this game at www.magic-play.eu TECHNICAL SUPPORT Excellent customer service is very important to Bay Tek Games! We know that keeping your games in great operating condition is important to your business. When you need us, we are here to help. You can call us for free technical assistance, and you can count on us to have parts on-hand to support your game. We offer options that fit your needs. Electronics / Circuit Boards - Repair Options Repair & Return – If you have Circuit Board issues with your Bay Tek game, you can send the board to us and we’ll repair it right away. Most items sent to us are repaired and returned to you within two days. This option is your best value as we offer this fast turn-around service at the most reasonable price. Advance Replacement – If you have Circuit Board issues with your Bay Tek game, but you don’t have time to send in your board in for repair, give us a call and ask for an Advance Replacement. We’ll send you a replacement board that same day (pending availability). When you get your new board, just repackage the defective board in the same box and send it back to us. We make it easy by including a UPS Return Shipping label for you to put on the box (not available for international shipments). This is your best option when you need to get your game up and running as quickly as possible! Spare Parts – Take matters into your own hands and purchase new spare Circuit Boards for your Bay Tek games. Many of our games share the same main-board electronics. This means you can buy one set of spare electronics to support many of your Bay Tek games. Spare boards allow you to get your game up and running the quickest and provide you a valuable troubleshooting option. Call our technicians to get recommendations for what you should keep on hand for spare parts! Technical Support: “You” are the best tool for troubleshooting! Your abilities to understand the game and your skills to repair the game are invaluable to us! If you need help, you know you can call us. It’s not easy to diagnose a game remotely by phone, but our technicians do a great job. They’ll need your help to perform some troubleshooting steps and convey to them exactly what’s happening with your game. Returns, Credits, & Fees: NOTICE! ALL ITEMS being sent to Bay Tek Games for repair or return, etc. require prior Return Authorization! Bay Tek Games will provide a Product Return Form with an authorizing Ticket Number for each item to be returned. Please be certain to include this document with all shipments! Late Fees and Non-Return Fees - Advance Replacement and Warranty Replacement items require the defective items to be returned by Bay Tek games promptly to avoid Late Fees. We expect items to be returned with 10 working days. Late fees are invoiced monthly. Late fees are non-refundable under any circumstance! Any item not returned within 90 days will be invoiced in full as a replacement part. Bench Fees - Bench fees will apply for each electronic item returned to Bay Tek Games (this includes unused Advance Replacement items). This charge covers our cost to inspect, evaluate and retest each item. Please note that returned items that do not pas our tests will be charged accordingly as replacement items or advance replacements. Restocking Fees - Unused items returned for credit will be credited minus a restocking fee. Items must be returned with in 30 days of purchase in order to qualify for any credit amount. No shipping charges will be credited. 30 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu WARRANTY Bay Tek Games warrants to the original purchaser that all game components will be free of defects in workmanship and materials for a period of 6 months from the date of purchase. If you fill out the registration card in the cashbox of the game, Bay Tek will add another 3 months to your warranty, free of charge. Bay Tek Games will, without charge, repair or replace defective component parts upon notification to the parts/service department while the game is under warranty. Warranty replacement parts will be shipped immediately, via ground service, along with a Product Return Form for the return of defective parts. Defective parts must be shipped back to Bay Tek Games unless otherwise instructed. Items not returned to Bay Tek Games will be invoiced as replacement parts. This warranty does not apply in the event of any misuse or abuse to the product, or as a result of any unauthorized repairs or alterations. The warranty does not apply if any serial number decal is altered, defaced, or removed from its original position. ! ATTENTION ! In order to maintain the safety & compliance certifications of this game, ONLY approved parts may be used. For approved replacement parts, refer to the parts list in this manual. Should you need your game serviced, determine the serial number from the decal placed on the front of this manual, or locate it on the back of the game. Then contact our Service Department at: 920.822.3951 or e-mail: service@baytekgames.com NON-WARRANTY Options and estimated charges will be provided to you for your approval. Please remember that any items being sent to Bay Tek Games must include prior return authorization from our Parts & Service Department. This approval will include a Product Return Form which is required to be included with any incoming shipments. Repaired parts will be shipped back using the same method in which they were received. Repairs are warranted for 30 days from the date of return shipment. 31 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu 32 You can get this game at www.magic-play.eu You can get this game at www.magic-play.eu 33 You can get this game at www.magic-play.eu
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