Tp Certification Guide

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The journey to
certification with
ServiceNow

START

1

People are at the heart of
customer success
• With training and certification, you will learn to master
ServiceNow® capabilities through hands-on, real-world
instruction to helps you meet your goals. Whether you take
virtual or in-person courses from ServiceNow, or from one of
our Certified Training Partners, you will learn to be successful
with the Now Platform.
• Companies are looking for proven professionals—and
companies that use certified professionals see smoother
deployments and better use of ServiceNow. Getting certified
boosts your career and sets you up to contribute even more
to your organization's success.

2

What does it mean to get certified?
Once you are ServiceNow certified, you can gain industry
recognition, competitive differentiation, greater productivity
and results, increased user community satisfaction, and a
tangible measure of your educational investment.
Growing and expanding
As a big part of our customer success approach, training and
certification is always evolving to meet your needs now—
and we are here to inspire and take care of your ServiceNow
future. We are exploring new online training options, ways to
incorporate micro-certifications, launching a mastery-level
program, and creating broader tools and templates you can
use yourself.

3

What certification path is right
for you?
Implementer path
Deploy the platform within a defined scope of work.
The ServiceNow implementer path will teach you to quickly
and successfully deploy ServiceNow products into customer
environments, whether you are a new consultant starting
your career or a seasoned profession looking to deepen your
expertise and differentiate yourself from the competition.
Developer path
Specialize in configuration, scripting, and integrations.
If you are on the path to becoming a certified application
developer (CAD), you will learn how to create applications
by designing application tables, creating and implementing
forms, controlling access, and integrating workflows into
applications. You will specialize in a product and learn to take
full advantage of the Now Platform®.
Administrators
Manage and maintain the Platform.
Discover the most essential elements of managing and
maintaining the Now Platform.

4

ServiceNow experts are our front
line for release readiness
The ServiceNow certification maintenance program is
essentially a commitment between us and our certified experts
to stay up to date on the latest release.
• The maintenance program helps you ensure that your
employees are using the latest and greatest and know
the essentials of how to talk to customers about the latest
release.
• For every release, there will be short, non-proctored delta
exams that provide certified professionals the opportunity to
explore the changes happening in the next release.
• Certifed experts have plenty of time to get familiar with the
release and complete the maintenance activity.

5

Delivery Types

Delivery
Types

1

2

In-person
instructor-led

Virtual
instructor-led

Learn from ServiceNow
Certified Instructors
in a hands-on
environment. We have
two delivery types:

Take advantage of
a live instructor without
the expense of travel

Public or private
training to meet your
delivery needs

3

4

On-demand

Guided tour

Explore the ServiceNow
portfolio at your own
pace with videos, live
and recorded webinars,
and interactive tools
to help you accelerate
your learning

Just-in-time
performance
support available
within ServiceNow
applications to
help users quickly
perform tasks

6

Courses
Mainline Certification Vouchers
as of 2/20/19, subject to change

ServiceNow Fundamentals & Platform Implementation Course Prerequisites

Product Line

IT

Certification voucher included

Associated Training Courses

Mainline Certifications

ITSM Fundamentals

ITSM Implementation

CIS – IT Service Management

Service Mapping Fundamentals

Service Mapping Implementation

CIS – Service Mapping

Discovery Fundamentals

CIS – Discovery

Event Mgmt Fundamentals

CIS – Event Management

Cloud Management Fundamentals

Advanced Cloud Management

Financial Management Implementation Fundamentals
Project Port. Mgmt. Fundamentals

Project Port. Mgmt. Impl.

Software Asset Mgmt. Fundamentals

Security

CS
HR
Platform
Application
Development

Self-paced training available

CIS – Cloud Management
CIS – Financial Management
CIS – Project Portfolio Management
CIS – Software Asset Management

App. Port. Mgmt. Fundamentals

Application Portfolio Mgmt. Impl.

CIS – App. Portfolio Management

Security Ops. Fundamentals

Vulnerability Resp. Implementation

CIS – Vulnerability Response

Vendor Risk Mgmt. Implementation

CIS – Vendor Risk Management

Security Ops. Fundamentals

Sec. Incident Resp. Implementation

CIS – Security Incident Response

GRC Fundamentals

Risk and Compliance Implementation

CIS – Risk and Compliance

Customer Service Mgmt. Fundamentals

Cust. Ser. Mgmt. Implementation

CIS – Customer Service Management

Field Service Mgmt. Fundamentals

Field Ser. Mgmt. Implementation

CIS – Field Service Management

HR Fundamentals

HR Implementation

CIS – Human Resources

Audit Mgmt. Imp.

ServiceNow Fundamentals

Certified System Administrator

App. Development Fundamentals

Certified Application Developer

Performance Analytics Fundamentals

Advanced Performance Analytics

CAS – Performance Analytics

© 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

7

Courses
Micro-Certification Vouchers
as of 3/14/19, subject to change
Product Line

Associated Training Courses

Certification voucher included

Self-paced training available

Micro-Certifications

Asset Models Management

MC – Asset Models Management

App. Portfolio Mgmt. Fundamentals

MC – Application Portfolio Management

CSM with Service Management

MC – CSM w/Service Mgmt. for Impl.

Enterprise Onboarding and Transitions

MC – Enterprise Onboarding and Transitions

Human Resources Integrations

MC – Human Resources Integrations

Agent Intelligence

MC – Agent Intelligence

Virtual Agent

MC – Virtual Agent

Performance Analytics Fundamentals

MC – Performance Analytics

Service Portal Fundamentals

MC – Service Portal

Agile and Test Management

MC – Agile and Test Management

New for Madrid

ServiceNow Plat. Subscription Model

MC – ServiceNow Plat. Subscription Model

New for Madrid

IT

CS

New for Madrid

HR

Platform
Application
Development

© 2019 ServiceNow, Inc. All Rights Reserved. Confidential.

8

ServiceNow training and certification helps
you quickly maximize platform capabilities
to better achieve your goals.
To find out more information or to access our course calendar,
Visit or contact us today via email at training@servicenow.com.

LEARN MORE

© 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other
company and product names may be trademarks of the respective companies with which they are associated.

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