Tp Certification Guide
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The journey to certification with ServiceNow START 1 People are at the heart of customer success • With training and certification, you will learn to master ServiceNow® capabilities through hands-on, real-world instruction to helps you meet your goals. Whether you take virtual or in-person courses from ServiceNow, or from one of our Certified Training Partners, you will learn to be successful with the Now Platform. • Companies are looking for proven professionals—and companies that use certified professionals see smoother deployments and better use of ServiceNow. Getting certified boosts your career and sets you up to contribute even more to your organization's success. 2 What does it mean to get certified? Once you are ServiceNow certified, you can gain industry recognition, competitive differentiation, greater productivity and results, increased user community satisfaction, and a tangible measure of your educational investment. Growing and expanding As a big part of our customer success approach, training and certification is always evolving to meet your needs now— and we are here to inspire and take care of your ServiceNow future. We are exploring new online training options, ways to incorporate micro-certifications, launching a mastery-level program, and creating broader tools and templates you can use yourself. 3 What certification path is right for you? Implementer path Deploy the platform within a defined scope of work. The ServiceNow implementer path will teach you to quickly and successfully deploy ServiceNow products into customer environments, whether you are a new consultant starting your career or a seasoned profession looking to deepen your expertise and differentiate yourself from the competition. Developer path Specialize in configuration, scripting, and integrations. If you are on the path to becoming a certified application developer (CAD), you will learn how to create applications by designing application tables, creating and implementing forms, controlling access, and integrating workflows into applications. You will specialize in a product and learn to take full advantage of the Now Platform®. Administrators Manage and maintain the Platform. Discover the most essential elements of managing and maintaining the Now Platform. 4 ServiceNow experts are our front line for release readiness The ServiceNow certification maintenance program is essentially a commitment between us and our certified experts to stay up to date on the latest release. • The maintenance program helps you ensure that your employees are using the latest and greatest and know the essentials of how to talk to customers about the latest release. • For every release, there will be short, non-proctored delta exams that provide certified professionals the opportunity to explore the changes happening in the next release. • Certifed experts have plenty of time to get familiar with the release and complete the maintenance activity. 5 Delivery Types Delivery Types 1 2 In-person instructor-led Virtual instructor-led Learn from ServiceNow Certified Instructors in a hands-on environment. We have two delivery types: Take advantage of a live instructor without the expense of travel Public or private training to meet your delivery needs 3 4 On-demand Guided tour Explore the ServiceNow portfolio at your own pace with videos, live and recorded webinars, and interactive tools to help you accelerate your learning Just-in-time performance support available within ServiceNow applications to help users quickly perform tasks 6 Courses Mainline Certification Vouchers as of 2/20/19, subject to change ServiceNow Fundamentals & Platform Implementation Course Prerequisites Product Line IT Certification voucher included Associated Training Courses Mainline Certifications ITSM Fundamentals ITSM Implementation CIS – IT Service Management Service Mapping Fundamentals Service Mapping Implementation CIS – Service Mapping Discovery Fundamentals CIS – Discovery Event Mgmt Fundamentals CIS – Event Management Cloud Management Fundamentals Advanced Cloud Management Financial Management Implementation Fundamentals Project Port. Mgmt. Fundamentals Project Port. Mgmt. Impl. Software Asset Mgmt. Fundamentals Security CS HR Platform Application Development Self-paced training available CIS – Cloud Management CIS – Financial Management CIS – Project Portfolio Management CIS – Software Asset Management App. Port. Mgmt. Fundamentals Application Portfolio Mgmt. Impl. CIS – App. Portfolio Management Security Ops. Fundamentals Vulnerability Resp. Implementation CIS – Vulnerability Response Vendor Risk Mgmt. Implementation CIS – Vendor Risk Management Security Ops. Fundamentals Sec. Incident Resp. Implementation CIS – Security Incident Response GRC Fundamentals Risk and Compliance Implementation CIS – Risk and Compliance Customer Service Mgmt. Fundamentals Cust. Ser. Mgmt. Implementation CIS – Customer Service Management Field Service Mgmt. Fundamentals Field Ser. Mgmt. Implementation CIS – Field Service Management HR Fundamentals HR Implementation CIS – Human Resources Audit Mgmt. Imp. ServiceNow Fundamentals Certified System Administrator App. Development Fundamentals Certified Application Developer Performance Analytics Fundamentals Advanced Performance Analytics CAS – Performance Analytics © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. 7 Courses Micro-Certification Vouchers as of 3/14/19, subject to change Product Line Associated Training Courses Certification voucher included Self-paced training available Micro-Certifications Asset Models Management MC – Asset Models Management App. Portfolio Mgmt. Fundamentals MC – Application Portfolio Management CSM with Service Management MC – CSM w/Service Mgmt. for Impl. Enterprise Onboarding and Transitions MC – Enterprise Onboarding and Transitions Human Resources Integrations MC – Human Resources Integrations Agent Intelligence MC – Agent Intelligence Virtual Agent MC – Virtual Agent Performance Analytics Fundamentals MC – Performance Analytics Service Portal Fundamentals MC – Service Portal Agile and Test Management MC – Agile and Test Management New for Madrid ServiceNow Plat. Subscription Model MC – ServiceNow Plat. Subscription Model New for Madrid IT CS New for Madrid HR Platform Application Development © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. 8 ServiceNow training and certification helps you quickly maximize platform capabilities to better achieve your goals. To find out more information or to access our course calendar, Visit or contact us today via email at training@servicenow.com. LEARN MORE © 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated. BACK SN-EBK-Certification-Journey-032619
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