Tp Certification Guide
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START
The journey to
certification with
ServiceNow
2
People are at the heart of
customer success
• With training and certification, you will learn to master
ServiceNow® capabilities through hands-on, real-world
instruction to helps you meet your goals. Whether you take
virtual or in-person courses from ServiceNow, or from one of
our Certified Training Partners, you will learn to be successful
with the Now Platform.
• Companies are looking for proven professionals—and
companies that use certified professionals see smoother
deployments and better use of ServiceNow. Getting certified
boosts your career and sets you up to contribute even more
to your organization's success.
3
What does it mean to get certified?
Once you are ServiceNow certified, you can gain industry
recognition, competitive dierentiation, greater productivity
and results, increased user community satisfaction, and a
tangible measure of your educational investment.
Growing and expanding
As a big part of our customer success approach, training and
certification is always evolving to meet your needs now—
and we are here to inspire and take care of your ServiceNow
future. We are exploring new online training options, ways to
incorporate micro-certifications, launching a mastery-level
program, and creating broader tools and templates you can
use yourself.
4
What certification path is right
for you?
Implementer path
Deploy the platform within a defined scope of work.
The ServiceNow implementer path will teach you to quickly
and successfully deploy ServiceNow products into customer
environments, whether you are a new consultant starting
your career or a seasoned profession looking to deepen your
expertise and dierentiate yourself from the competition.
Developer path
Specialize in configuration, scripting, and integrations.
If you are on the path to becoming a certified application
developer (CAD), you will learn how to create applications
by designing application tables, creating and implementing
forms, controlling access, and integrating workflows into
applications. You will specialize in a product and learn to take
full advantage of the Now Platform®.
Administrators
Manage and maintain the Platform.
Discover the most essential elements of managing and
maintaining the Now Platform.
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ServiceNow experts are our front
line for release readiness
The ServiceNow certification maintenance program is
essentially a commitment between us and our certified experts
to stay up to date on the latest release.
• The maintenance program helps you ensure that your
employees are using the latest and greatest and know
the essentials of how to talk to customers about the latest
release.
• For every release, there will be short, non-proctored delta
exams that provide certified professionals the opportunity to
explore the changes happening in the next release.
• Certifed experts have plenty of time to get familiar with the
release and complete the maintenance activity.
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Delivery Types
In-person
instructor-led
Learn from ServiceNow
Certified Instructors
in a hands-on
environment. We have
two delivery types:
Public or private
training to meet your
delivery needs
Virtual
instructor-led
Take advantage of
a live instructor without
the expense of travel
On-demand
Explore the ServiceNow
portfolio at your own
pace with videos, live
and recorded webinars,
and interactive tools
to help you accelerate
your learning
Guided tour
Just-in-time
performance
support available
within ServiceNow
applications to
help users quickly
perform tasks
Delivery
Types 1 2 3 4
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Product Line Associated Training Courses Mainline Certifications
IT
ITSM Fundamentals ITSM Implementation CIS – IT Service Management
Service Mapping Fundamentals Service Mapping Implementation CIS – Service Mapping
Discovery Fundamentals CIS – Discovery
Event Mgmt Fundamentals CIS – Event Management
Cloud Management Fundamentals Advanced Cloud Management CIS – Cloud Management
Financial Management Implementation Fundamentals CIS – Financial Management
Project Port. Mgmt. Fundamentals Project Port. Mgmt. Impl. CIS – Project Portfolio Management
Software Asset Mgmt. Fundamentals CIS – Software Asset Management
App. Port. Mgmt. Fundamentals Application Portfolio Mgmt. Impl. CIS – App. Portfolio Management
Security
Security Ops. Fundamentals Vulnerability Resp. Implementation CIS – Vulnerability Response
Vendor Risk Mgmt. Implementation CIS – Vendor Risk Management
Security Ops. Fundamentals Sec. Incident Resp. Implementation CIS – Security Incident Response
GRC Fundamentals Audit Mgmt. Imp. Risk and Compliance Implementation CIS – Risk and Compliance
CS
Customer Service Mgmt. Fundamentals Cust. Ser. Mgmt. Implementation CIS – Customer Service Management
Field Service Mgmt. Fundamentals Field Ser. Mgmt. Implementation CIS – Field Service Management
HR HR Fundamentals HR Implementation CIS – Human Resources
Platform
Application
Development
ServiceNow Fundamentals Certified System Administrator
App. Development Fundamentals Certified Application Developer
Performance Analytics Fundamentals Advanced Performance Analytics CAS – Performance Analytics
© 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNow Fundamentals & Platform Implementation Course Prerequisites
Mainline Certification Vouchers
as of 2/20/19, subject to change
Courses
Self-paced training availableCertification voucher included
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Product Line Associated Training Courses Micro-Certifications
IT
Asset Models Management MC – Asset Models Management
App. Portfolio Mgmt. Fundamentals MC – Application Portfolio Management
CS CSM with Service Management MC – CSM w/Service Mgmt. for Impl. New for Madrid
HR
Enterprise Onboarding and Transitions MC – Enterprise Onboarding and Transitions
Human Resources Integrations MC – Human Resources Integrations
Platform
Application
Development
Agent Intelligence MC – Agent Intelligence
Virtual Agent MC – Virtual Agent
Performance Analytics Fundamentals MC – Performance Analytics
Service Portal Fundamentals MC – Service Portal
Agile and Test Management MC – Agile and Test Management New for Madrid
ServiceNow Plat. Subscription Model MC – ServiceNow Plat. Subscription Model New for Madrid
© 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
Micro-Certification Vouchers
as of 3/14/19, subject to change
Courses
Self-paced training availableCertification voucher included
SN-EBK-Certification-Journey-032619
© 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other
company and product names may be trademarks of the respective companies with which they are associated.
ServiceNow training and certification helps
you quickly maximize platform capabilities
to better achieve your goals.
To find out more information or to access our course calendar,
Visit or contact us today via email at training@servicenow.com.
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