Ucm62xx User Manual
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Grandstream Networks, Inc. UCM6200 Series IP PBX User Manual COPYRIGHT ©2019 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty. WARNING Please do not use a different power adaptor with your devices as it may cause damage to the products and void the manufacturer warranty. UCM6200 Series User Manual Version 1.0.19.21 Page | 1 GNU GPL INFORMATION UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download UCM6200 Series User Manual Version 1.0.19.21 Page | 2 Table of Content DOCUMENT PURPOSE........................................................................... 25 CHANGE LOG ......................................................................................... 26 Firmware Version 1.0.19.21................................................................................................................ 26 Firmware Version 1.0.18.13................................................................................................................ 26 Firmware Version 1.0.18.12................................................................................................................ 26 Firmware Version 1.0.18.9.................................................................................................................. 26 Firmware Version 1.0.17.16................................................................................................................ 27 Firmware Version 1.0.16.20................................................................................................................ 28 Firmware Version 1.0.16.18................................................................................................................ 28 Firmware Version 1.0.15.16................................................................................................................ 29 Firmware Version 1.0.14.24................................................................................................................ 30 Firmware Version 1.0.14.23................................................................................................................ 30 Firmware Version 1.0.14.21................................................................................................................ 30 Firmware Version 1.0.13.14................................................................................................................ 30 Firmware Version 1.0.12.19................................................................................................................ 31 Firmware Version 1.0.11.27 ................................................................................................................ 32 Firmware Version 1.0.0.7 .................................................................................................................... 33 WELCOME ............................................................................................... 34 PRODUCT OVERVIEW ............................................................................ 35 Technical Specifications ..................................................................................................................... 35 INSTALLATION ........................................................................................ 38 Equipment Packaging......................................................................................................................... 38 Connect Your UCM6200 ..................................................................................................................... 38 Connect The UCM6202 .............................................................................................................. 38 Connect The UCM6204 .............................................................................................................. 39 Connect The UCM6208 .............................................................................................................. 40 Safety Compliances ............................................................................................................................ 41 Warranty ............................................................................................................................................. 41 GETTING STARTED ................................................................................ 42 Use the LCD Menu ............................................................................................................................. 42 Use the LED Indicators ....................................................................................................................... 44 Use the Web GUI ............................................................................................................................... 45 UCM6200 Series User Manual Version 1.0.19.21 Page | 3 Access Web GUI ......................................................................................................................... 45 Setup Wizard............................................................................................................................... 47 Web GUI Configurations ............................................................................................................. 47 Web GUI Languages .................................................................................................................. 48 Web GUI Search Bar .................................................................................................................. 48 Save and Apply Changes............................................................................................................ 49 Make Your First Call ........................................................................................................................... 49 SYSTEM SETTINGS ................................................................................ 50 HTTP Server ....................................................................................................................................... 50 Network Settings ................................................................................................................................ 51 Basic Settings ............................................................................................................................. 51 DHCP Client List ......................................................................................................................... 56 802.1X ......................................................................................................................................... 57 Static Routes ............................................................................................................................... 59 Port Forwarding .......................................................................................................................... 61 OpenVPN® ......................................................................................................................................... 63 DDNS Settings ................................................................................................................................... 65 Security Settings ................................................................................................................................. 67 Static Defense ............................................................................................................................. 67 Dynamic Defense ........................................................................................................................ 70 Fail2ban ...................................................................................................................................... 72 SSH Access ................................................................................................................................ 73 LDAP Server ....................................................................................................................................... 74 LDAP Server Configurations ....................................................................................................... 75 LDAP Phonebook ........................................................................................................................ 76 LDAP Client Configurations ........................................................................................................ 79 Time settings ...................................................................................................................................... 82 Auto time updating ...................................................................................................................... 82 Set Time Manually ...................................................................................................................... 83 NTP Server ................................................................................................................................. 84 Office Time .................................................................................................................................. 84 Holiday ........................................................................................................................................ 85 Email Settings ..................................................................................................................................... 87 Email settings .............................................................................................................................. 87 Email Templates .......................................................................................................................... 89 Email Send Log ........................................................................................................................... 91 PROVISIONING ....................................................................................... 94 Overview ............................................................................................................................................. 94 Configuration Architecture for End Point Device ................................................................................ 94 UCM6200 Series User Manual Version 1.0.19.21 Page | 4 Auto Provisioning Settings.................................................................................................................. 95 Discovery ............................................................................................................................................ 98 Uploading Devices List ..................................................................................................................... 100 Managing discovered devices: ......................................................................................................... 100 Global configuration .......................................................................................................................... 101 Global policy.............................................................................................................................. 101 Global Templates ...................................................................................................................... 110 Model configuration .......................................................................................................................... 112 Model templates ........................................................................................................................ 112 Model Update ............................................................................................................................ 114 Device Configuration ........................................................................................................................ 116 Create New Device ................................................................................................................... 116 Manage Devices ....................................................................................................................... 117 Sample Application ........................................................................................................................... 124 EXTENSIONS......................................................................................... 129 Create New User .............................................................................................................................. 129 Create New SIP Extension ....................................................................................................... 129 Create New IAX Extension ....................................................................................................... 137 Create New FXS Extension ...................................................................................................... 141 Batch Add Extensions ....................................................................................................................... 146 Batch Add SIP Extensions ........................................................................................................ 146 Batch Add IAX Extensions ........................................................................................................ 149 Batch Extension Resetting Functionality .......................................................................................... 152 Search and Edit Extension ............................................................................................................... 152 Export Extensions ............................................................................................................................. 153 Import Extensions ............................................................................................................................. 153 Extension Details .............................................................................................................................. 161 E-mail Notification ............................................................................................................................. 161 Multiple Registrations per Extension ................................................................................................ 163 SMS Message Support ..................................................................................................................... 164 EXTENSION GROUPS........................................................................... 165 Configure Extension Groups ............................................................................................................ 165 Using Extension Groups ................................................................................................................... 166 ANALOG TRUNKS ................................................................................ 167 Analog Trunk Configuration .............................................................................................................. 167 PSTN Detection ................................................................................................................................ 171 VOIP TRUNKS ....................................................................................... 174 UCM6200 Series User Manual Version 1.0.19.21 Page | 5 VoIP Trunk Configuration .................................................................................................................. 174 Trunk Groups .................................................................................................................................... 185 Direct Outward Dialing (DOD) .......................................................................................................... 186 SLA STATION ........................................................................................ 188 Create/Edit SLA Station .................................................................................................................... 188 Sample Configuration ....................................................................................................................... 189 CALL ROUTES ...................................................................................... 191 Outbound Routes ............................................................................................................................. 191 Configuring Outbound Routes .................................................................................................. 191 Outbound Blacklist .................................................................................................................... 194 PIN Groups ............................................................................................................................... 195 Inbound Routes ................................................................................................................................ 199 Inbound Rule Configurations .................................................................................................... 200 Inbound Route: Prepend Example ............................................................................................ 204 Inbound Route: Multiple Mode .................................................................................................. 205 Inbound Route: Route-Level Mode ........................................................................................... 206 Inbound Route: Inbound Mode BLF Monitoring ........................................................................ 207 Inbound Route: Import/Export Inbound Route .......................................................................... 208 FAX Intelligent Route ................................................................................................................ 209 FAX with Two Media.................................................................................................................. 209 Blacklist Configurations ............................................................................................................. 209 CONFERENCE....................................................................................... 211 Conference Room Configurations .................................................................................................... 211 Conference Call Operations ............................................................................................................. 213 Join a Conference Call .............................................................................................................. 213 Invite Other Parties to Join Conference .................................................................................... 214 During The Conference ............................................................................................................. 215 Google Service Settings Support .............................................................................................. 216 Conference Schedule ....................................................................................................................... 219 Cleaner Options ........................................................................................................................ 221 Show/Hide Conference Schedule Table ................................................................................... 221 Conference Recordings .................................................................................................................... 223 VIDEO CONFERENCE........................................................................... 224 Basic Settings ................................................................................................................................... 224 Video Conference Room Configurations .......................................................................................... 225 Conference Schedule ....................................................................................................................... 225 Wave WebRTC Video Calling & Conferencing ................................................................................. 227 UCM6200 Series User Manual Version 1.0.19.21 Page | 6 IVR ......................................................................................................... 229 Configure IVR ................................................................................................................................... 229 Black/White List in IVR ..................................................................................................................... 232 Create Custom Prompt ..................................................................................................................... 234 LANGUAGE SETTINGS FOR VOICE PROMPT .................................... 235 Download and Install Voice Prompt Package................................................................................... 235 Customize Specific Prompt .............................................................................................................. 237 User Name Prompt Customization ................................................................................................... 237 Upload User Name Prompt File from Web GUI ........................................................................ 237 Record User Name via Voicemail Menu ................................................................................... 238 VOICEMAIL ............................................................................................ 239 Configure Voicemail .......................................................................................................................... 239 Access Voicemail .............................................................................................................................. 241 Leaving Voicemail ............................................................................................................................. 242 Extension Voicemail Count ............................................................................................................... 243 Voicemail Email Settings .................................................................................................................. 243 Configure Voicemail Group............................................................................................................... 244 RING GROUP......................................................................................... 246 Configure Ring Group ....................................................................................................................... 246 Remote Extension in Ring Group ..................................................................................................... 249 PAGING AND INTERCOM GROUP ....................................................... 252 Configure Paging/Intercom Group .................................................................................................... 252 Configure Multicast Paging ....................................................................................................... 252 Configure 2-way Intercom ......................................................................................................... 253 Configure 1-way Paging ............................................................................................................ 254 Configure Announcement Paging ............................................................................................. 255 Paging/Intercom Group Settings ............................................................................................... 256 Configure a Scheduled Paging/Intercom .......................................................................................... 257 CALL QUEUE ........................................................................................ 258 Configure Call Queue ....................................................................................................................... 258 Call Center Settings and Enhancements ......................................................................................... 264 Queue Statistics ............................................................................................................................... 265 Switchboard ...................................................................................................................................... 267 PICKUP GROUPS .................................................................................. 270 UCM6200 Series User Manual Version 1.0.19.21 Page | 7 Configure Pickup Groups ................................................................................................................. 270 Configure Pickup Feature Code ....................................................................................................... 270 MUSIC ON HOLD ................................................................................... 272 FAX SERVER ......................................................................................... 275 Configure Fax/T.38 ........................................................................................................................... 275 Receiving Fax ................................................................................................................................... 277 Sample Configuration to Receive Fax from PSTN Line ........................................................... 277 Sample Configuration for Fax-To-Email .................................................................................... 279 FAX Sending ..................................................................................................................................... 281 BUSY CAMP-ON .................................................................................... 282 PRESENCE ............................................................................................ 283 FOLLOW ME .......................................................................................... 286 SPEED DIAL .......................................................................................... 288 DISA ....................................................................................................... 289 EMERGENCY......................................................................................... 291 CALLBACK ............................................................................................ 293 BLF AND EVENT LIST........................................................................... 294 BLF ................................................................................................................................................... 294 Event List .......................................................................................................................................... 294 DIAL BY NAME ...................................................................................... 297 Dial by Name Configuration.............................................................................................................. 297 ACTIVE CALLS AND MONITOR ........................................................... 300 Active Calls Status ............................................................................................................................ 300 Hang Up Active Calls ........................................................................................................................ 302 Call Monitor ...................................................................................................................................... 302 CALL FEATURES .................................................................................. 304 Feature Codes .................................................................................................................................. 304 Parking Lot ....................................................................................................................................... 309 UCM6200 Series User Manual Version 1.0.19.21 Page | 8 Call Park ........................................................................................................................................... 311 Park a Call................................................................................................................................. 311 Retrieve Parked Call ................................................................................................................. 311 Monitor Call Park CID Name Information (GXP21xx Phones Only) ......................................... 311 Call Recording .................................................................................................................................. 312 Enable Spy ....................................................................................................................................... 312 Shared Call Appearance (SCA) ........................................................................................................ 313 PBX SETTINGS ..................................................................................... 317 PBX Settings/General Settings ........................................................................................................ 317 PBX Settings/RTP Settings .............................................................................................................. 319 RTP Settings ............................................................................................................................. 319 Payload ..................................................................................................................................... 320 PBX Settings/Voice Prompt Customization ...................................................................................... 320 Record New Custom Prompt .................................................................................................... 320 Upload Custom Prompt ............................................................................................................. 321 Download All Custom Prompt ................................................................................................... 321 PBX Settings/ Call Failure Tone Settings ......................................................................................... 322 SIP Trunk Prompt Tone ............................................................................................................. 322 General Call Prompt Tone......................................................................................................... 323 PBX Settings/Jitter Buffer ................................................................................................................. 324 PBX Settings/Recordings Storage ................................................................................................... 325 PBX Settings/NAS ............................................................................................................................ 327 SIP SETTINGS ....................................................................................... 328 SIP Settings/General ........................................................................................................................ 328 SIP Settings/MISC ............................................................................................................................ 328 SIP Settings/Session Timer .............................................................................................................. 329 SIP Settings/TCP and TLS ............................................................................................................... 330 SIP Settings/NAT .............................................................................................................................. 331 SIP Settings/TOS.............................................................................................................................. 331 Transparent Call-Info header ............................................................................................................ 333 IAX SETTINGS ....................................................................................... 334 IAX Settings/General ........................................................................................................................ 334 IAX Settings/Registration .................................................................................................................. 334 IAX Settings/Security ........................................................................................................................ 335 INTERFACE SETTINGS ......................................................................... 336 API Configuration ................................................................................. 339 UCM6200 Series User Manual Version 1.0.19.21 Page | 9 API Configuration Parameters .......................................................................................................... 339 Upload Voice Prompt via API ........................................................................................................... 340 CTI SERVER .......................................................................................... 342 ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) ............ 343 CRM INTEGRATION .............................................................................. 344 SugarCRM ........................................................................................................................................ 344 vTigerCRM ........................................................................................................................................ 346 ZohoCRM ......................................................................................................................................... 349 Salesforce CRM ............................................................................................................................... 351 ACT! CRM ........................................................................................................................................ 353 PMS INTEGRATION............................................................................... 354 HMobile PMS Connector .................................................................................................................. 354 HSC PMS ......................................................................................................................................... 355 Mitel PMS ......................................................................................................................................... 356 PMS API ........................................................................................................................................... 357 Connecting to PMS ........................................................................................................................... 358 PMS Features ................................................................................................................................... 359 Room Status ............................................................................................................................. 359 Wake Up Service ...................................................................................................................... 360 Mini Bar ..................................................................................................................................... 361 WAKEUP SERVICE ............................................................................... 364 WakeUp Service using Admin Login ................................................................................................ 364 WakeUp Service from User Portal .................................................................................................... 365 WakeUp Service using Feature Code .............................................................................................. 366 ANNOUNCEMENTS CENTER ............................................................... 367 Announcements Center Settings ...................................................................................................... 368 Group Settings .................................................................................................................................. 368 STATUS AND REPORTING ................................................................... 371 PBX Status ....................................................................................................................................... 371 Trunks ....................................................................................................................................... 372 Extensions................................................................................................................................. 373 Interfaces Status ....................................................................................................................... 374 System Status .................................................................................................................................. 375 General ..................................................................................................................................... 375 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 10 Network ..................................................................................................................................... 375 Storage Usage .......................................................................................................................... 376 Resource Usage ....................................................................................................................... 377 System Events .................................................................................................................................. 378 Alert Events List ........................................................................................................................ 378 Alert Log .................................................................................................................................... 380 Alert Contact ............................................................................................................................. 381 CDR .................................................................................................................................................. 381 CDR Improvement .................................................................................................................... 386 Downloaded CDR File .............................................................................................................. 387 CDR Export Customization ....................................................................................................... 388 Statistics .................................................................................................................................... 389 Recording Files ......................................................................................................................... 390 API Configuration ...................................................................................................................... 391 USER PORTAL ...................................................................................... 392 Basic Information .............................................................................................................................. 394 Personal Data ................................................................................................................................... 394 Value-added Features ...................................................................................................................... 394 MAINTENANCE ..................................................................................... 396 User Management ............................................................................................................................ 396 User Information ....................................................................................................................... 396 Custom Privilege ....................................................................................................................... 397 Concurrent Multi-User Login ..................................................................................................... 400 Change Password ..................................................................................................................... 400 Change binding Email ............................................................................................................... 401 Login Settings ........................................................................................................................... 402 Operation Log ................................................................................................................................... 403 Upgrading ......................................................................................................................................... 405 Upgrading Via Network ............................................................................................................. 405 Upgrading Via Local Upload ..................................................................................................... 407 No Local Firmware Servers ...................................................................................................... 408 Backup .............................................................................................................................................. 409 Backup/Restore ........................................................................................................................ 409 Data Sync.................................................................................................................................. 411 Restore Configuration from Backup File ................................................................................... 413 System Cleanup/Reset ..................................................................................................................... 414 Reset and Reboot ..................................................................................................................... 414 Cleaner ...................................................................................................................................... 414 USB/SD Card Files Cleanup ..................................................................................................... 416 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 11 System Recovery ............................................................................................................................. 417 Syslog ............................................................................................................................................... 419 Network Troubleshooting .................................................................................................................. 419 Ethernet Capture ....................................................................................................................... 419 IP Ping ....................................................................................................................................... 420 Traceroute ................................................................................................................................. 421 Signaling Troubleshooting ................................................................................................................ 422 Analog Record Trace ................................................................................................................ 422 Service Check .................................................................................................................................. 423 Network Status ................................................................................................................................. 424 EXPERIENCING THE UCM6200 SERIES IP PBX ................................. 425 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 12 Table of Tables Table 1: Technical Specifications ........................................................................................................................ 35 Table 2: UCM6200 Equipment Packaging .......................................................................................................... 38 Table 3: LCD Menu Options ................................................................................................................................ 43 Table 4: UCM6202/UCM6204 LED Indicators .................................................................................................... 44 Table 5: UCM6208 LED Indicators ...................................................................................................................... 44 Table 6: HTTP Server Settings............................................................................................................................ 50 Table 7: UCM6200 Network Settings→Basic Settings........................................................................................ 51 Table 8: UCM6200 Network Settings→802.1X ................................................................................................... 59 Table 9: UCM6200 Network Settings→Static Routes ......................................................................................... 59 Table 10: UCM6200 Network Settings→Port Forwarding ................................................................................... 61 Table 11: UCM6200 System Settings→Network Settings→OpenVPN® ............................................................ 64 Table 12: UCM6200 Firewall→Static Defense→Current Service ....................................................................... 68 Table 13: Typical Firewall Settings ...................................................................................................................... 68 Table 14: Firewall Rule Settings .......................................................................................................................... 70 Table 15: UCM6200 Firewall Dynamic Defense ................................................................................................. 71 Table 16: Fail2Ban Settings ................................................................................................................................ 73 Table 17: Time Auto Updating ............................................................................................................................. 82 Table 18: Create New Office Time ...................................................................................................................... 84 Table 19: Create New Holiday............................................................................................................................. 86 Table 20: Email Settings ...................................................................................................................................... 87 Table 21: Email Log ............................................................................................................................................. 92 Table 22: Auto Provision Settings ....................................................................................................................... 97 Table 23: Global Policy Parameters – Localization ........................................................................................... 102 Table 24: Global Policy Parameters – Phone Settings ..................................................................................... 103 Table 25: Global Policy Parameters – Contact List ........................................................................................... 103 Table 26: Global Policy Parameters – Maintenance ......................................................................................... 105 Table 27: Global Policy Parameters – Network Settings .................................................................................. 107 Table 28: Global Policy Parameters – Customization ....................................................................................... 108 Table 29: Global Policy Parameters – Communication Settings....................................................................... 109 Table 30: Create New Template ........................................................................................................................ 110 Table 31: Create New Model Template ............................................................................................................. 112 Table 32: SIP Extension Configuration Parameters→Basic Settings ............................................................... 130 Table 33: SIP Extension Configuration Parameters→Media ............................................................................ 131 Table 34: SIP Extension Configuration Parameters→Features ........................................................................ 133 Table 35: SIP Extension Configuration Parameters→Specific Time ................................................................. 137 Table 36: IAX Extension Configuration Parameters→Basic Settings ............................................................... 137 Table 37: IAX Extension Configuration Parameters→Media ............................................................................ 138 Table 38: IAX Extension Configuration Parameters→Features ........................................................................ 139 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 13 Table 39: IAX Extension Configuration Parameters→Specific Time................................................................. 141 Table 40: FXS Extension Configuration Parameters→Basic Settings .............................................................. 141 Table 41: FXS Extension Configuration Parameters→Media ........................................................................... 143 Table 42: FXS Extension Configuration Parameters→Features ....................................................................... 144 Table 43: FXS Extension Configuration Parameters→Specific Time ............................................................... 146 Table 44: Batch Add SIP Extension Parameters ............................................................................................... 146 Table 45: Batch Add IAX Extension Parameters ............................................................................................... 149 Table 46: SIP extensions Imported File Example ............................................................................................. 154 Table 47: IAX extensions Imported File Example ............................................................................................. 157 Table 48: FXS Extensions Imported File Example ............................................................................................ 159 Table 49: Analog Trunk Configuration Parameters ........................................................................................... 167 Table 50: PSTN Detection for Analog Trunk ..................................................................................................... 173 Table 51: Create New SIP Trunk ....................................................................................................................... 174 Table 52: SIP Register Trunk Configuration Parameters .................................................................................. 176 Table 53: SIP Peer Trunk Configuration Parameters ........................................................................................ 179 Table 54: Create New IAX Trunk ....................................................................................................................... 182 Table 55: IAX Register Trunk Configuration Parameters .................................................................................. 182 Table 56: IAX Peer Trunk Configuration Parameters ........................................................................................ 184 Table 57: SLA Station Configuration Parameters ............................................................................................. 188 Table 58: Outbound Route Configuration Parameters ...................................................................................... 191 Table 59: Outbound Routes/PIN Group ............................................................................................................ 195 Table 60: Inbound Rule Configuration Parameters ........................................................................................... 200 Table 61: Conference Room Configuration Parameters ................................................................................... 211 Table 62: Conference Settings .......................................................................................................................... 213 Table 63: Conference Caller IVR Menu ............................................................................................................ 215 Table 64: Conference Schedule Parameters .................................................................................................... 219 Table 65: Video Conference Basic Settings ...................................................................................................... 224 Table 66: Video Conference room Configuration Parameters .......................................................................... 225 Table 67: Video Conference Schedule Parameters .......................................................................................... 225 Table 68: IVR Configuration Parameters .......................................................................................................... 230 Table 69: Voicemail Settings ............................................................................................................................. 240 Table 70: Voicemail IVR Menu .......................................................................................................................... 241 Table 71: Voicemail Email Settings ................................................................................................................... 243 Table 72: Voicemail Group Settings .................................................................................................................. 245 Table 73: Ring Group Parameters .................................................................................................................... 246 Table 74: Multicast Paging Configuration Parameters ...................................................................................... 253 Table 75: 2-way Intercom Configuration Parameters ........................................................................................ 254 Table 76: 1-way Paging Configuration Parameters .......................................................................................... 255 Table 77: Announcement Paging Configuration Parameters ............................................................................ 256 Table 78: Schedule Paging / Intercom Settings ................................................................................................ 257 Table 79: Call Queue Configuration Parameters .............................................................................................. 258 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 14 Table 80: Static Agent Limitation ....................................................................................................................... 263 Table 81: Call Center Parameters ..................................................................................................................... 264 Table 82: Switchboard Parameters ................................................................................................................... 268 Table 83: FAX/T.38 Settings .............................................................................................................................. 275 Table 84: SIP Presence Status ......................................................................................................................... 284 Table 85: Follow Me Settings ............................................................................................................................ 287 Table 86: Follow Me Options ............................................................................................................................. 287 Table 87: DISA Settings .................................................................................................................................... 290 Table 88: Emergency Numbers Parameters ..................................................................................................... 292 Table 89: Callback Configuration Parameters................................................................................................... 293 Table 90: Event List Settings ............................................................................................................................. 294 Table 91: UCM6200 Feature Codes ................................................................................................................. 304 Table 92 : Parking Lot ....................................................................................................................................... 310 Table 93: Add SCA Private Number .................................................................................................................. 316 Table 94: Editing the SCA Number ................................................................................................................... 316 Table 95: Internal Options/General ................................................................................................................... 317 Table 96: Internal Options/RTP Settings ........................................................................................................... 319 Table 97: Internal Options/Payload ................................................................................................................... 320 Table 98: Internal Options/Jitter Buffer .............................................................................................................. 324 Table 99: NAS Settings ..................................................................................................................................... 327 Table 100: SIP Settings/General ....................................................................................................................... 328 Table 101: SIP Settings/Misc ............................................................................................................................ 328 Table 102: SIP Settings/Session Timer ............................................................................................................. 329 Table 103: SIP Settings/TCP and TLS .............................................................................................................. 330 Table 104: SIP Settings/NAT ............................................................................................................................. 331 Table 105: SIP Settings/ToS.............................................................................................................................. 331 Table 106: IAX Settings/General ....................................................................................................................... 334 Table 107: IAX Settings/Registration ................................................................................................................ 334 Table 108: IAX Settings/Static Defense ............................................................................................................ 335 Table 109: PBX Interface Settings .................................................................................................................... 336 Table 110: API Configuration Parameters ......................................................................................................... 339 Table 111: SugarCRM Settings ......................................................................................................................... 344 Table 112: vTigerCRM Settings ......................................................................................................................... 346 Table 113: ZohoCRM Settings .......................................................................................................................... 349 Table 114: Salesforce Settings .......................................................................................................................... 351 Table 115: PMS Supported Features ................................................................................................................ 354 Table 116: PMS Basic Settings ......................................................................................................................... 358 Table 117: PMS Wake up Service ..................................................................................................................... 360 Table 118: Create New Mini Bar........................................................................................................................ 361 Table 119: Create New Maid ............................................................................................................................. 362 Table 120: Wakeup Service .............................................................................................................................. 365 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 15 Table 121: Max Wakeup Members.................................................................................................................... 365 Table 122: Announcements Center Settings ..................................................................................................... 368 Table 123: Group Settings................................................................................................................................. 368 Table 124: Trunk Status .................................................................................................................................... 372 Table 125: Extension Status.............................................................................................................................. 373 Table 126: Interface Status Indicators ............................................................................................................... 374 Table 127: System Status→General ................................................................................................................. 375 Table 128: System Status→Network................................................................................................................. 376 Table 129: CDR Filter Criteria ........................................................................................................................... 382 Table 130: CDR Statistics Filter Criteria ............................................................................................................ 389 Table 131: API Configuration Files .................................................................................................................... 391 Table 132: User Management→Create New User ............................................................................................ 397 Table 133: Change Binding Email option .......................................................................................................... 402 Table 134: Operation Log Column Header ....................................................................................................... 404 Table 135: Network Upgrade Configuration ...................................................................................................... 406 Table 136: Data Sync Configuration ................................................................................................................. 412 Table 137: Cleaner Configuration ..................................................................................................................... 415 Table 138: USB/SD Card Files Cleanup ........................................................................................................... 417 Table 139: Ethernet Capture ............................................................................................................................. 420 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 16 Table of Figures Figure 1: UCM6202 Front View........................................................................................................................... 38 Figure 2: UCM6202 Back View ........................................................................................................................... 39 Figure 3: UCM6204 Front View........................................................................................................................... 39 Figure 4: UCM6204 Back View ........................................................................................................................... 40 Figure 5: UCM6208 Front View........................................................................................................................... 41 Figure 6: UCM6208 Back View ........................................................................................................................... 41 Figure 7: UCM6202 Web GUI Login Page .......................................................................................................... 45 Figure 8: Default Random Password .................................................................................................................. 46 Figure 9: UCM6200 Setup Wizard ...................................................................................................................... 47 Figure 10: UCM6200 Web GUI Language .......................................................................................................... 48 Figure 11: Web GUI Search Bar ......................................................................................................................... 49 Figure 12: UCM6202 Network Interface Method: Route ..................................................................................... 55 Figure 13: UCM6202 Network Interface Method: Switch .................................................................................... 55 Figure 14: UCM6202 Network Interface Method: Dual ....................................................................................... 56 Figure 15: DHCP Client List ................................................................................................................................ 56 Figure 16: Add MAC Address Bind ..................................................................................................................... 57 Figure 17: Batch Add MAC Address Bind ........................................................................................................... 57 Figure 18: UCM6200 Using 802.1X as Client ..................................................................................................... 58 Figure 19: UCM6200 Using 802.1X EAP-MD5 ................................................................................................... 58 Figure 20: UCM6204 Static Route Sample ......................................................................................................... 60 Figure 21: UCM6204 Static Route Configuration................................................................................................ 61 Figure 22: Create New Port Forwarding ............................................................................................................. 62 Figure 23: UCM6200 Port Forwarding Configuration ......................................................................................... 63 Figure 24: GXP2160 Web Access using UCM6202 Port Forwarding ................................................................. 63 Figure 25: Open VPN® feature on the UCM6200 .............................................................................................. 65 Figure 26: Register Domain Name on noip.com ................................................................................................. 66 Figure 27: UCM6200 DDNS Setting ................................................................................................................... 66 Figure 28: Using Domain Name to Connect to UCM6200 .................................................................................. 67 Figure 29: Create New Firewall Rule .................................................................................................................. 69 Figure 30: Configure Dynamic Defense .............................................................................................................. 71 Figure 31: Fail2ban Settings ............................................................................................................................... 72 Figure 32: SSH Access ....................................................................................................................................... 74 Figure 33: LDAP Server Configurations .............................................................................................................. 75 Figure 34: Default LDAP Phonebook DN ............................................................................................................ 75 Figure 35: Default LDAP Phonebook Attributes .................................................................................................. 76 Figure 36: LDAP Server→LDAP Phonebook ...................................................................................................... 76 Figure 37: Add LDAP Phonebook ....................................................................................................................... 77 Figure 38: Edit LDAP Phonebook ....................................................................................................................... 77 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 17 Figure 39: Import Phonebook.............................................................................................................................. 77 Figure 40: Phonebook CSV File Format ............................................................................................................. 78 Figure 41: LDAP Phonebook After Import ........................................................................................................... 78 Figure 42: Export Selected LDAP Phonebook .................................................................................................... 79 Figure 43: LDAP Client Configurations ............................................................................................................... 80 Figure 44: GXP2170 LDAP Phonebook Configuration ....................................................................................... 81 Figure 45: Set Time Manually ............................................................................................................................. 83 Figure 46: Create New Office Time ..................................................................................................................... 84 Figure 47: Settings→Time Settings→Office Time ............................................................................................... 85 Figure 48: Create New Holiday ........................................................................................................................... 86 Figure 49: Settings→Time Settings→Holiday ..................................................................................................... 87 Figure 50: UCM6200 Email Settings ................................................................................................................... 89 Figure 51: Email Templates ................................................................................................................................. 90 Figure 52: Conference Schedule Template ......................................................................................................... 91 Figure 53: Email Send log ................................................................................................................................... 92 Figure 54: Email Logs ......................................................................................................................................... 93 Figure 55: Zero Config Configuration Architecture for End Point Device ........................................................... 95 Figure 56: UCM6200 Zero Config ....................................................................................................................... 96 Figure 57: Auto Provision Settings ...................................................................................................................... 97 Figure 58: Auto Discover ..................................................................................................................................... 99 Figure 59: Discovered Devices ........................................................................................................................... 99 Figure 60: Device list - CSV file sample ............................................................................................................ 100 Figure 61: Managing Discovered Devices ........................................................................................................ 100 Figure 62: Global Policy Categories ................................................................................................................. 102 Figure 63: Edit Global Template .........................................................................................................................111 Figure 64: Edit Model Template ........................................................................................................................ 113 Figure 65: OEM Models .................................................................................................................................... 114 Figure 66: Template Management .................................................................................................................... 115 Figure 67: Upload Model Template Manually .................................................................................................... 116 Figure 68: Create New Device .......................................................................................................................... 117 Figure 69: Manage Devices .............................................................................................................................. 117 Figure 70: Edit Device ....................................................................................................................................... 118 Figure 71: Edit Customize Device Settings ....................................................................................................... 120 Figure 72: Add P Value in Customize Device Settings ..................................................................................... 121 Figure 73: Modify Selected Devices - Same Model .......................................................................................... 122 Figure 74: Modify Selected Devices - Different Models .................................................................................... 123 Figure 75: Device List in Zero Config ................................................................................................................ 124 Figure 76: Zero Config Sample - Global Policy................................................................................................. 125 Figure 77: Zero Config Sample - Device Preview 1 .......................................................................................... 126 Figure 78: Zero Config Sample - Device Preview 2 .......................................................................................... 127 Figure 79: Zero Config Sample - Device Preview 3 .......................................................................................... 128 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 18 Figure 80: Create New Device .......................................................................................................................... 129 Figure 81: Manage Extensions ......................................................................................................................... 152 Figure 82: Export Extensions ............................................................................................................................ 153 Figure 83: Import Extensions ............................................................................................................................ 154 Figure 84: Import File ........................................................................................................................................ 154 Figure 85: Import Error ...................................................................................................................................... 160 Figure 86: Extension Details ............................................................................................................................. 161 Figure 87: E-mail Notification - Prompt Information .......................................................................................... 162 Figure 88: Account Registration Information and QR Code .............................................................................. 162 Figure 89: LDAP Client Information and QR Code ........................................................................................... 163 Figure 90: Multiple Registrations per Extension ............................................................................................... 163 Figure 91: Extension - Concurrent Registration ................................................................................................ 164 Figure 92: SMS Message Support .................................................................................................................... 164 Figure 93: Edit Extension Group ....................................................................................................................... 165 Figure 94: Select Extension Group in Outbound Route .................................................................................... 166 Figure 95: UCM6200 FXO Tone Settings ......................................................................................................... 171 Figure 96: UCM6200 PSTN Detection .............................................................................................................. 171 Figure 97: UCM6200 PSTN Detection: Auto Detect ......................................................................................... 172 Figure 98: UCM6200 PSTN Detection: Semi-Auto Detect ............................................................................... 172 Figure 99: Trunk Group ..................................................................................................................................... 185 Figure 100: Trunk Group Configuration ............................................................................................................ 186 Figure 101: DOD extension selection ............................................................................................................... 187 Figure 102: Edit DOD ........................................................................................................................................ 187 Figure 103: SLA Station .................................................................................................................................... 188 Figure 104: Enable SLA Mode for Analog Trunk ............................................................................................... 189 Figure 105: Analog Trunk with SLA Mode Enabled .......................................................................................... 189 Figure 106: SLA Example - SLA Station ........................................................................................................... 190 Figure 107: SLA Example - MPK Configuration ................................................................................................ 190 Figure 108: Country Codes ............................................................................................................................... 194 Figure 109: Blacklist Import/Export ................................................................................................................... 195 Figure 110: Create New PIN Group .................................................................................................................. 196 Figure 111: PIN Members ................................................................................................................................. 196 Figure 112: Outbound PIN ................................................................................................................................ 197 Figure 113: CDR Record ................................................................................................................................... 197 Figure 114: Importing PIN Groups from CSV files ............................................................................................ 198 Figure 115: Incorrect CSV File .......................................................................................................................... 198 Figure 116: CSV File Format ............................................................................................................................. 199 Figure 117: CSV File Successful Upload .......................................................................................................... 199 Figure 118: Inbound Route feature: Prepend .................................................................................................... 204 Figure 119: Inbound Route - Multiple Mode ...................................................................................................... 205 Figure 120: Inbound Route - Multiple Mode Feature Codes............................................................................. 206 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 19 Figure 121: Inbound Route - Route-Level Mode .............................................................................................. 206 Figure 122: Global Inbound Mode .................................................................................................................... 207 Figure 123: Inbound Mode - Default Mode ....................................................................................................... 208 Figure 124: Inbound Mode - Mode 1 ................................................................................................................. 208 Figure 125: Import/Export Inbound Route ......................................................................................................... 208 Figure 126: Blacklist Configuration Parameters................................................................................................ 210 Figure 127: Blacklist csv File............................................................................................................................. 210 Figure 128: Conference .................................................................................................................................... 213 Figure 129: Conference Invitation from Web GUI ............................................................................................. 214 Figure 130: Google Service Settings→OAuth2.0 Authentication ...................................................................... 216 Figure 131: Google Service→New Project ....................................................................................................... 217 Figure 132: Google Service→Create New Credential ...................................................................................... 218 Figure 133: Google Service→OAuth2.0 Login.................................................................................................. 218 Figure 134: Conference Schedule .................................................................................................................... 222 Figure 135: Conference Recording ................................................................................................................... 223 Figure 136: Video Conference Basic settings ................................................................................................... 224 Figure 137: Video Conference Schedule .......................................................................................................... 226 Figure 138: Enabling WebRTC Feature ............................................................................................................ 227 Figure 139: Enabling WebRTC on Extensions ................................................................................................. 227 Figure 140: Granstream Wave Interface ........................................................................................................... 228 Figure 141: Create New IVR ............................................................................................................................. 229 Figure 142: Key Pressing Events ...................................................................................................................... 232 Figure 143: Black/White List ............................................................................................................................. 233 Figure 144: Click on Prompt to Create IVR Prompt .......................................................................................... 234 Figure 145: Language Settings for Voice Prompt ............................................................................................. 235 Figure 146: Voice Prompt Package List ............................................................................................................ 236 Figure 147: New Voice Prompt Language Added ............................................................................................. 236 Figure 148: Upload Single Voice Prompt for Entire Language Pack ................................................................ 237 Figure 149: Voicemail Settings.......................................................................................................................... 239 Figure 150: Voicemail Count ............................................................................................................................. 243 Figure 151: Voicemail Email Settings ............................................................................................................... 244 Figure 152: Voicemail Group............................................................................................................................. 245 Figure 153: Ring Group ..................................................................................................................................... 246 Figure 154: Ring Group Configuration .............................................................................................................. 248 Figure 155: Sync LDAP Server option .............................................................................................................. 250 Figure 156: Manually Sync LDAP Server ......................................................................................................... 251 Figure 157: Ring Group Remote Extension ...................................................................................................... 251 Figure 158: Multicast Paging............................................................................................................................. 252 Figure 159: 2-way Intercom .............................................................................................................................. 253 Figure 160: 1-way Paging ................................................................................................................................. 254 Figure 161: Announcement Paging .................................................................................................................. 255 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 20 Figure 162: Page/Intercom Group Settings ...................................................................................................... 256 Figure 163: Schedule Paging/Intercom page.................................................................................................... 257 Figure 164: Creating a scheduled paging/intercom call .................................................................................... 257 Figure 165: Call Queue ..................................................................................................................................... 258 Figure 166: Static Agents limitation ................................................................................................................... 262 Figure 167: Agent Login Settings ...................................................................................................................... 263 Figure 168: Call Queue Statistics ..................................................................................................................... 266 Figure 169: Automatic Download Settings - Queue Statistics .......................................................................... 267 Figure 170: Switchboard Summary ................................................................................................................... 267 Figure 171: Call Queue Switchboard ................................................................................................................ 268 Figure 172: Edit Pickup Group .......................................................................................................................... 270 Figure 173: Edit Pickup Feature Code .............................................................................................................. 271 Figure 174: Music On Hold Default Class ......................................................................................................... 272 Figure 175: Play Custom Prompt ...................................................................................................................... 273 Figure 176: Information Prompt ........................................................................................................................ 273 Figure 177: Record Custom Prompt ................................................................................................................. 274 Figure 178: Fax Settings ................................................................................................................................... 275 Figure 179: Configure Analog Trunk without Fax Detection ............................................................................. 277 Figure 180: Configure Extension for Fax Machine: FXS Extension ................................................................. 278 Figure 181: Configure Extension for Fax Machine: Analog Settings ................................................................ 278 Figure 182: Configure Inbound Rule for Fax ..................................................................................................... 279 Figure 183: Create Fax Extension .................................................................................................................... 279 Figure 184: Inbound Route to Fax Extension ................................................................................................... 280 Figure 185: List of Fax Files .............................................................................................................................. 280 Figure 186: Fax Sending in Web GUI ............................................................................................................... 281 Figure 187: Fax Send Progress ........................................................................................................................ 281 Figure 188: SIP Presence Configuration .......................................................................................................... 283 Figure 189: SIP Presence Feature Code .......................................................................................................... 284 Figure 190: Presence Status CDR .................................................................................................................... 285 Figure 191: Edit Follow Me ............................................................................................................................... 286 Figure 192: Speed Dial Destinations ................................................................................................................ 288 Figure 193: List of Speed Dial ........................................................................................................................... 288 Figure 194: Create New DISA........................................................................................................................... 289 Figure 195: Emergency Number Configuration ................................................................................................ 291 Figure 196: 911 Emergency Sample ................................................................................................................. 292 Figure 197: Create New Event List ................................................................................................................... 295 Figure 198: Create Dial by Name Group .......................................................................................................... 297 Figure 199: Configure Extension First Name and Last Name .......................................................................... 298 Figure 200: Dial By Name Group In IVR Key Pressing Events ........................................................................ 299 Figure 201: Dial By Name Group In Inbound Rule ........................................................................................... 299 Figure 202: Status→PBX Status→Active Calls - Ringing ................................................................................. 300 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 21 Figure 203: Status→PBX Status→Active Calls – Call Established .................................................................. 300 Figure 204: Call Connection less than half hour ............................................................................................... 301 Figure 205: Call Connection between half an hour and one hour .................................................................... 301 Figure 206: Call Connection more than one hour ............................................................................................. 302 Figure 207: Configure to Monitor an Active Call ............................................................................................... 302 Figure 208: Enable/Disable Feature codes ....................................................................................................... 309 Figure 209: Parking Lot ..................................................................................................................................... 309 Figure 210: New Parking Lot ............................................................................................................................ 310 Figure 211: Monitored call park CID name ....................................................................................................... 311 Figure 212: Download Recording File from CDR Page .................................................................................... 312 Figure 213: Download Recording File from Recording Files Page ................................................................... 312 Figure 214: Enabling SCA option under Extension’s Settings .......................................................................... 313 Figure 215: SCA Number Configuration ........................................................................................................... 314 Figure 216: SCA Private Number Configuration ............................................................................................... 314 Figure 217: SCA Options .................................................................................................................................. 315 Figure 218: Record New Custom Prompt ......................................................................................................... 320 Figure 219: Upload Custom Prompt ................................................................................................................. 321 Figure 220: Download All Custom Prompt ........................................................................................................ 322 Figure 221: SIP Trunk Prompt Tone .................................................................................................................. 323 Figure 222: General call Failure Prompts ......................................................................................................... 324 Figure 223: Settings→Recordings Storage ...................................................................................................... 325 Figure 224: Recordings Storage Prompt Information ....................................................................................... 326 Figure 225: Recording Storage Category ......................................................................................................... 326 Figure 226: Transparent Call-Info ..................................................................................................................... 333 Figure 227: FXS Ports Signaling Preference .................................................................................................... 336 Figure 228: FXO Ports ACIM Settings .............................................................................................................. 336 Figure 229: DAHDI Settings .............................................................................................................................. 338 Figure 230: Upload Prompt User Configuration ................................................................................................ 341 Figure 231: CTI Server Listening port ............................................................................................................... 342 Figure 232: SugarCRM Basic Settings ............................................................................................................. 344 Figure 233: CRM User Settings ........................................................................................................................ 345 Figure 234: vTigerCRM Basic Settings ............................................................................................................. 346 Figure 235: CRM User Settings ........................................................................................................................ 347 Figure 236: ZohoCRM Basic Settings ............................................................................................................... 349 Figure 237: CRM User Settings ........................................................................................................................ 350 Figure 238: Salesforce Basic Settings .............................................................................................................. 351 Figure 239: Salesforce User Settings ............................................................................................................... 352 Figure 240: Enabling ACT! CRM ....................................................................................................................... 353 Figure 241: Enabling CRM on the User Portal.................................................................................................. 353 Figure 242: UCM & PMS interaction ................................................................................................................. 355 Figure 243: UCM & HSC PMS interaction ........................................................................................................ 356 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 22 Figure 244: UCM & Mitel PMS interaction ........................................................................................................ 356 Figure 245: Enable PMSAPI ............................................................................................................................. 357 Figure 246: Create New Room ......................................................................................................................... 359 Figure 247: Room Status .................................................................................................................................. 359 Figure 248: Add batch rooms ............................................................................................................................ 360 Figure 249: Create New Wake Up Service ....................................................................................................... 360 Figure 250: Wakeup Call executed ................................................................................................................... 361 Figure 251: Create New Mini Bar ...................................................................................................................... 361 Figure 252: Create New Maid ........................................................................................................................... 362 Figure 253: Create New Consumer Goods ....................................................................................................... 362 Figure 254: Mini Bar .......................................................................................................................................... 363 Figure 255: Create New Wakeup Service ......................................................................................................... 364 Figure 256: Announcements Center ................................................................................................................. 367 Figure 257: Announcements Center Group Configuration ................................................................................ 369 Figure 258: Announcements Center Code Configuration ................................................................................. 369 Figure 259: Announcements Center Example .................................................................................................. 370 Figure 260: Status→PBX Status ....................................................................................................................... 371 Figure 261: Trunk Status ................................................................................................................................... 372 Figure 262: Extension Status ............................................................................................................................ 373 Figure 263: UCM6204 Interfaces Status ........................................................................................................... 374 Figure 264: System Status→Storage Usage .................................................................................................... 377 Figure 265: System Status→Resource Usage ................................................................................................. 377 Figure 266: System Events→Alert Events Lists: Disk Usage ........................................................................... 378 Figure 267: System Events→Alert Events Lists: External Disk Usage............................................................. 379 Figure 268: System Events→Alert Events Lists: Memory Usage ..................................................................... 379 Figure 269: System Events→Alert Events Lists: System Crash....................................................................... 380 Figure 270: System Events→Alert Log ............................................................................................................. 380 Figure 271: Filter for Alert Log .......................................................................................................................... 381 Figure 272: CDR Filter ...................................................................................................................................... 382 Figure 273: Call Report ..................................................................................................................................... 384 Figure 274: Call Report Entry with Audio Recording File .................................................................................. 385 Figure 275: Automatic Download Settings ........................................................................................................ 386 Figure 276: CDR Report ................................................................................................................................... 386 Figure 277: Detailed CDR Information .............................................................................................................. 387 Figure 278: Downloaded CDR File Sample ...................................................................................................... 387 Figure 279: Downloaded CDR File Sample - Source Channel and Dest Channel 1 ........................................ 387 Figure 280: Downloaded CDR File Sample - Source Channel and Dest Channel 2 ........................................ 388 Figure 281: CDR Export File data ..................................................................................................................... 388 Figure 282: CDR Statistics ................................................................................................................................ 389 Figure 283: CDR→Recording Files................................................................................................................... 390 Figure 284: Edit User Information by Super Admin .......................................................................................... 392 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 23 Figure 285: User Portal Login ........................................................................................................................... 393 Figure 286: User Portal Layout ......................................................................................................................... 394 Figure 287: User Management Page Display ................................................................................................... 396 Figure 288: Create New User ........................................................................................................................... 396 Figure 289: User Management – New Users.................................................................................................... 397 Figure 290: Assign Backup permission to "Admin" users ................................................................................. 398 Figure 291: General User.................................................................................................................................. 399 Figure 292: Create New Custom Privilege ........................................................................................................ 400 Figure 293: Multiple User Operation Error Prompt ........................................................................................... 400 Figure 294: Change Password.......................................................................................................................... 401 Figure 295: Change Binding Email ................................................................................................................... 402 Figure 296: Login Timeout Settings .................................................................................................................. 403 Figure 297: Operation Logs .............................................................................................................................. 404 Figure 298: Operation Logs Filter ..................................................................................................................... 405 Figure 299: Network Upgrade ........................................................................................................................... 406 Figure 300: Local Upgrade................................................................................................................................ 407 Figure 301: Upgrading Firmware Files .............................................................................................................. 407 Figure 302: Reboot UCM6200 .......................................................................................................................... 408 Figure 303: Create New Backup ....................................................................................................................... 409 Figure 304: Restore Warning ............................................................................................................................ 410 Figure 305: Backup / Restore ........................................................................................................................... 410 Figure 306: Local Backup ................................................................................................................................. 411 Figure 307: Data Sync ...................................................................................................................................... 412 Figure 308: Restore UCM6200 from Backup File ............................................................................................. 413 Figure 309: Reset and Reboot .......................................................................................................................... 414 Figure 310: Cleaner .......................................................................................................................................... 415 Figure 311: USB/SD Card Files Cleanup .......................................................................................................... 417 Figure 312: UCM6202 Recovery Web Page ..................................................................................................... 418 Figure 313: Recovery Mode .............................................................................................................................. 418 Figure 314: Ethernet Capture............................................................................................................................ 420 Figure 315: Ping ................................................................................................................................................ 421 Figure 316: Traceroute ...................................................................................................................................... 421 Figure 317: Troubleshooting Analog Trunks ..................................................................................................... 422 Figure 318: A Key Dial-up FXO ......................................................................................................................... 423 Figure 319: Service Check ................................................................................................................................ 424 Figure 320: Network Status............................................................................................................................... 424 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 24 DOCUMENT PURPOSE This document describes UCM6200 series specifications, features and will help you to configure your system via Web GUI menu to fully manipulate the supported features. The intended audiences of this document are device administrators. To learn more about UCM6200 series features, please http://www.grandstream.com/support to download available how-to guides. This guide covers following main topics: • Product overview • Busy camp-on • Installation • Presence • Getting started • Follow me • System settings • Speed Dial • Provisioning • DISA • Extensions • Callback • Extension groups • BLF and event list • Analog Trunks • Dial by name • VoIP Trunks • Active calls and monitor • SLA station • Call features • Call routes • Call recording • Conference room. • CTI Server • Conference schedule • Asterisk manager interface (AMI) • IVR • CRM integration • Language settings for voice prompt • PMS integration • Voicemail • Wakeup service • Ring group • Announcements center • Paging and intercom group • Status and reporting • Call queue • CDR (Call Details Record) • Pickup groups • User Portal • PIN Groups • Upgrading and maintenance • Music on hold • Backup/restore • Fax Server • Troubleshooting UCM6200 Series User Manual Version 1.0.19.21 P a g e | 25 visit CHANGE LOG This section documents significant changes from previous versions of the UCM6200 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.19.21 • Optimized system performance for UCM6202 and UCM6204 models, which now support up to 50 and 75 concurrent calls respectively. [Maximum Call Capacity] • Added ACT! CRM support. [ACT! CRM] • Added Email-to-Fax Blacklist/Whitelist. [Email-to-Fax Blacklist/Whitelist] • Added digit prepending and stripping support for Emergency calls. [EMERGENCY] • Added new functionalities to Grandstream Wave Web. [Wave WebRTC Video Calling & Conferencing] • Added LDAPS protocol support. [Technical Specifications] [LDAP Server] • Added support for .conf and .ovpn files for OpenVPN. [OpenVPN®] • Added Announcement Paging type. [Configure Announcement Paging] • Added PMS API as a PMS options. [PMS API] • Added ability to clear agents call counters. [Reset Agent Call Counter - Enable] • Added Set CallerID option. [Set Caller ID Info] • Added ability to monitor and change the inbound mode of individual inbound routes and toggle/monitor them via BLF. [Inbound Mode] [Inbound Route: Route-Level Mode] [Inbound Route: Inbound Mode BLF Monitoring] • Added search functionality to the web portal to quickly find settings. [Web GUI Search Bar] • Added HT818 model template to Zero Config Models Templates. [PROVISIONING] • Added the ability to associate differently named OEM models with their original GS models for provisioning purposes. [OEM device models] Firmware Version 1.0.18.13 • No major changes. Firmware Version 1.0.18.12 • CDR API configuration page moved from CDR to Value-Added Features. • Added ability to upload voice prompt files via API. [Upload Voice Prompt via API] • Added ability to transfer to custom numbers, not just extensions using Grandstream Wave Web [Wave WebRTC Video Calling & Conferencing] Firmware Version 1.0.18.9 • Added new AMI commands. [ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)] UCM6200 Series User Manual Version 1.0.19.21 P a g e | 26 • Added ability to customize the data columns included in exported CDR reports. [CDR Export Customization] • Added ability to view a specified extension’s membership in Call Queues/Ring Groups and other details. [Extension Details] • Added ability to disable audio files for Music on Hold. [MUSIC ON HOLD] • Added Timeout Destination and Ring-All Callback on Timeout options to Parking Lot page. [Parking Lot] • Added inbound rule importing/exporting functionality. [Inbound Route: Import/Export Inbound Route] • Added GS Wave WebRTC video calling and video conferencing functionality. [Wave WebRTC Video Calling & Conferencing] Firmware Version 1.0.17.16 • Added RTX codec support. [Technical Specifications][Codec Preference] • Emergency calls will no longer be logged into CRM servers. [CRM INTEGRATION] • Added batch extension resetting functionality. [Batch Extension Resetting Functionality] • Added FAX Resend Support. [Enable Fax Resend] [Max Resend Attempts] • Fail2ban now supports up to 20 whitelist entries. [Fail2Ban Whitelist] • Added FXO Frequency Tolerance option to Analog Hardware page. [FXO Frequency Tolerance] • Added NAS support for call recording backup. [NAS] • Added paging/intercom scheduling functionality. [Configure a Scheduled Paging/Intercom] • Added Multicast Paging support. [PAGING AND INTERCOM GROUP] • Added Failover Destination under call parking options. [Failover Destination] • Added Timeout Callback Ringing All options under call parking options. [Ring All Callback on Timeout] • Added ability to view CID of parked calls on VPKs/MPKs configured as monitored call park. [Monitor Call Park CID Name Information (GXP21xx Phones Only)] • Added support for endpoint call forwarding under ring group. [Endpoint Call Forwarding Support] • Added batch operations and searching functionality to the Inbound/Outbound Blacklist pages. Operations include deleting rules and importing/exporting entire blacklists. [Outbound Blacklist][Blacklist Configurations] • Added ability to monitor and toggle inbound routing modes via BLF. [Inbound Mode BLF Monitoring] • Added Shared Call Appearance functionality. [Shared Call Appearance] • Added Forward HOLD Requests option under Misc page. [Forward HOLD Requests] • Added support for Trunk Groups. [Trunk Groups] • Added Forward Voicemail to Peered UCMs option. [Forward Voicemail to Peered UCMs] • Added a new Voicemail Password field under Voicemail settings. [Voicemail Password] • Added Catalan language support under voice prompt. [LANGUAGE SETTINGS FOR VOICE PROMPT] • Added DOD Name field under VoIP trunk settings. [Direct Outward Dialing (DOD)] • Changed the default value of Max Wait Time to 60. [Max Wait Time] • Added “SCA” action type to filtering CDR options. [Action Type] • Added a prompt asking whether to delete all recording files or not on CDR. [CDR] • Added a 64-character limit to Conference → Extension field. [Extension] • Added a 3-character limit to Extension Incrementation field. [Extension Incrementation] UCM6200 Series User Manual Version 1.0.19.21 P a g e | 27 • Added a maximum limit of 500 entries to the IVR blacklist and whitelist. [Black/White List in IVR] • Added character restrictions to LDAP Number Attributes field to ensure correct input. [LDAP Client Configurations] • Added maximum limit of 99,999 to parking timeout. [Parking Timeout] • Added a 63-character limit to the Room Number field. [Room Number] • Editing an already executed wakeup service will automatically change the service’s status to “Programmed”. [Action Status] • Adding UCM disconnection when an SSH client changes the password for the connected user. • LCD display will show “Recovery Mode” instead of “No Provision” when the UCM is in recovery mode. [System Recovery] • Capture files saved on external devices will have “capture” prepended to file names. [Ethernet Capture] • Added dashes and + characters to Fax, Home Number, and Mobile Phone Number fields. • Updated external number to accepts only letters, numbers and special characters. [External Number] • Added a 64-charcter limit to Custom Presence Status field. [Custom Presence Status] • Increased the character limit for provider name field to 64 characters during creation. [Provider Name] • Updated From Domain field to accept special characters. [From Domain] • User Name Prompt filename character limit changed to 18. [User Name Prompt Customization] • Increased the character limit for the wakeup service name field to 64 characters. [Wakeup Service] • Users can now upload custom prompts directly to pages without having to get redirected to the Voice Prompt → Custom Prompt page. [Custom Prompt] • Added character restrictions to device firmware file names. [firmware file name] • Added Email-to-Fax support. [Email-to-Fax] Firmware Version 1.0.16.20 • Added an option to enable/disable remote voicemail access function. [Voicemail Remote Access] Firmware Version 1.0.16.18 • Added support for emergency calls. [EMERGENCY] • Added support for vTigerCRM [vTigerCRM] • Added support for ZohoCRM [ZohoCRM] • Added support for HSC PMS [HSC PMS] • Added support for Direct Callback. [Direct Callback] [Direct Callback] [Direct Callback] • Added option to disable call waiting under extensions. [Enable Call Waiting] • Added option to passthrough SIP PAI Header. [Passthrough PAI Header] • Added option to copy device settings in zero config. [Managing discovered devices] • Added support for call failure prompts customization. [General Call Prompt Tone] • Added option to automatically request HTTP server certificate. [Certificate Options] • Added support to include more menus on user custom privilege. [Custom Privilege] • Added possibility to delete CDR records based on search result. [CDR] UCM6200 Series User Manual Version 1.0.19.21 P a g e | 28 • Added option to send caller to specific destination when queue is empty. [CALL QUEUE] • Added XML file type support for importing phonebooks. [LDAP Phonebook] • Added ability to customize the LDAP name and number attributes in the Phonebook Download Configurations page [LDAP Client Configurations] • Added option to download Call Queue Statistics. [Queue Statistics] • Added option to choose DNS mode during calls. [DNS mode] • Added ability to batch add devices by importing a CSV file [PROVISIONING] • Added a Copy Device Configuration option that allows users to copy the configuration of one device to another device [PROVISIONING] • Added ability to divide a parking lot extension into multiple lots [Parking Lot] • Added option to reset extension settings. [Reset single extension] Firmware Version 1.0.15.16 • Added support to announce name in Dial By Name feature. [DIAL BY NAME] • Increased maximum number of call queue static agents. [Static Agents limitation] • Added Queue Log Cleaner. [Cleaner] • Added operation logs details and remarks. [Operation Log] • Added extension level voicemail-to-Email setting. [Send Voicemail to Email] [Keep Voicemail after Emailing] • Added support for reset certificate. [Reset Certificates] • Added support for GXP21xx color phone queue login/logout softkey. [Enable Agent Login] • Added support to add comments to inbound/outbound route patterns. [Pattern] [Pattern] • Added PPI mode option under SIP trunk advanced settings [PPI Mode] • Added ability to import PIN groups from CSV files. [Importing PIN Groups from CSV files] • Added support for wakeup groups. [WAKEUP SERVICE] • Added support for SYN Flood defense. [SYN-Flood Defense Enable] • Added Queue Log option to Backup/Restore page. [Backup/Restore] • Modified Switchboard UI to offer easier access to call Options. [Switchboard] • Further optimized Call Queue Statistics page to provide a more user-friendly experience and improve performance. [Queue Statistics] • Added image uploading support to Email templates [Email Templates] • Added IPv6 gateway support. [Static Routes] • Improved Voice Message Responses for failed SIP trunk calls. [voice message responses] • Added Fail2Ban to support TCP/TLS beside the already-supported UDP. [Fail2ban] • Restored ability to sort the ringing order of Follow Me numbers. [FOLLOW ME] • Added option to restrict users from changing their SIP credentials through user portal [Consumer] • Added option to enable or disable fax-to-mail feature on extension level. [Fax To Email] • Added IP address whitelist to web GUI configuration. [Enable IP whitelist] • Added CDR records separation [CDR separation] UCM6200 Series User Manual Version 1.0.19.21 P a g e | 29 Firmware Version 1.0.14.24 • Added protection to prevent HTTP rogue login. Firmware Version 1.0.14.23 • Restored ability to view voicemail count in the Extension/Trunk overview. [Extension Voicemail Count] • Restored the ability to set custom numbers for call forwarding settings. [Call Forward Unconditional] [Call Forward No Answer] [Call Forward Busy] • Restored previous format for entering multiple dial plans (one pattern per line) for inbound/outbound rules. [Pattern] [Pattern] • Restored Zero Config’s sorting by column and introduced a search bar. [Managing discovered devices] Firmware Version 1.0.14.21 • Added support for SIP Presence. [PRESENCE] • Added support for Call Center feature/Virtual Call Queue. [Call Center Settings and Enhancements] • Added support for Call Queue position announcement. [Call Center Settings and Enhancements] • Added support for Call Queue Statistics. [Queue Statistics] • Added support for Call Queue Auto-Fill. [Queue Auto fill enhancement] • Added switchboard for call queue monitoring. [Switchboard] • Added ability to restore blind transfer call to transferrer. [Allow callback when blind transfer fails] • Added support for external disk cleaner. [System Cleanup/Reset] • Added option to enable DOD when call is being diverted/forwarded. [Use callee DOD on FWD or Ring Simultaneously] • Change follow me settings to extension level settings. [FOLLOW ME] • Added support for call forward whitelist. [FWD Whitelist] • Added Fail2Ban defense from web login attack. [Login Attack Defense] • Added limitation for maximum number of call queue static agents. [Static Agents limitation] • Added support for wakeup service module in Custom privilege. [Custom Privilege] • Added IPv6 support for T.38. • Added DAHDI settings. [DAHDI Settings] • Added ability to pass through SIP Call-Info header to support GXP phone JPEG_Over_HTTP with encryption and authentication to open door for GDS3710. [Transparent Call-Info header] Firmware Version 1.0.13.14 • Added extension whitelist/blacklist for IVR dialing[IVR] • Added ability to include DOD in PPI Header for SIP trunk. [PPI Mode] • Added advanced IPv6 support including IPv6-to-IPv4 SIP calls, IPv6 router, IPv6 iptables/Static defense. • Added ability to customize PAI Header. [PAI Header] • Added blacklist for outbound calls. [Outbound Blacklist] UCM6200 Series User Manual Version 1.0.19.21 P a g e | 30 • Added support to upload/download MOH package from Web GUI. [Music On Hold ] • Added support to download custom prompts from Web GUI. [Download All Custom Prompt] • Added option to configure prompt timeout in Dial By Name. [DIAL BY NAME] • Added description field in ZeroConfig settings to configure Softkey/Line/MPK for GXP series phones. [PROVISIONING] • Improved seamless transfer privilege control. [Seamless transfer privilege control] • Added RTP Keep-alive support. [RTP Keep-alive] • Added Email Send Log. [Email Send Log] • Added support for Mitel simulation/protocol interfaces for PMS module. [PMS] • Added support for up to 10 failover trunks. [Use Failover Trunk] Firmware Version 1.0.12.19 • Added support for binding a mobile phone number to extension. [Mobile Phone Number] • Added support OPUS codec. • Added support call-barging privilege settings based on extensions. [Monitor privilege control] • Added support for Seamless Transfer. [Seamless Transfer] • Added support for Custom Call-Info for Auto Answer. [Custom Call-info for Auto Answer] • Added support for DND Whitelist. [Do Not Disturb] • Add the Field Description on Softkey, Line keys and MPK from Zero Config. • Added support to select interval for numbers on Batch add extension. [Extension Incrementation] • Added support for Batch Add CallerID Number. [CallerID Number] • Added support for Search Extensions Using CallerID Name. • Added support to Enable/Disable Inbound and Outbound Route. [Disable This Route/Disable This Route] • Added support for Outbound Route Time Condition. [Time Condition] • Added support for IPv6. [IPv6 Address] • Added Support for MTU configurable. [MTU] • Added support of CRM. [CRM] • Added support for Custom Privilege in User Management. [Custom Privilege] • Added Hotline support for FXS Extension. [Hotline] • Added support for Separate Wakeup Service. [WAKEUP SERVICE] • Added ability to provision phones from different network subnets using zero config. [Subnet Whitelist] • One-key-dial is replaced by Speed Dial to support more than one digit. [SPEED DIAL] • Added Append extension number in the end of DOD. [Direct Outward Dialing (DOD)] • Support Japan CID NTT Detect. • Added support for Ethernet Capture Auto Sync to SFTP Server. [Enable SFTP Data Sync] • Added support for Ethernet Capture saved to External Storage Device. [Storage to External Device] • Added support for Disable Extension Range on the Setup Wizard. [Setup Wizard] • Added more support for Port Forwarding. [Port Forwarding] • Added support for USB/SD Card Files Cleanup. [USB/SD Card Files Cleanup] • Added support for A Key Dial-up FXO. [A key Dial-up FXO] UCM6200 Series User Manual Version 1.0.19.21 P a g e | 31 • Added support for ACIM Detect Option for FXO. [INTERFACE SETTINGS] • Added support for some special character on the file name of FW. [Upgrading Via Local Upload] • Added more search criteria of CDR. [CDR] • Added support of "Allow outgoing calls if registration failure" for register trunks. [Allow outgoing calls if registration failure] • Added support for music on hold playback from webGUI. [Music On Hold ] • Added support to enable delete recording files for user privilege. [Consumer] • Added support disk Inode usage in "Storage Usage" page. [Storage Usage] • Added support foe Ring Group/Call Queue/IVR Display Option for Caller ID. [Replace Display Name | Replace | Replace Caller ID] • Added support for compatibility between backup package from UCM61xx and UCM62xx. [Backup/Restore] • Added support to Detect talking users in conference. [CONFERENCE] • Added Support of Mini Bar for PMS. [Mini Bar] Firmware Version 1.0.11.27 • Added ability to sort extension status on Web GUI. • Added one click enable / disable feature code. [Feature Codes] • Added Uruguay time zone support. [Auto time updating] • Added distinctive ring tone support. [Configure Call Queue] [Configure IVR] [Create New SIP Extension] • Added special character support for SFTP client account. [Data Sync] • Added destination directory support for data sync. [Data Sync] • Added ring group music on hold. [Configure Ring Group] • Added CDR multi-email / time condition support. [CDR] • Added blacklist anonymous call block. [Blacklist Configurations] • Added ability to sort selected extension in Eventlist. [Event List] • Added Banned User list for Web GUI login attempts. [Login Settings] • Added Email template support. [Email Templates] • Added outbound route country restriction. • Added external disk usage alert option. [Alert Events List] • Added range IP input support for dynamic defense white list. [Dynamic Defense] • Added blacklist support for Fail2ban. [Fail2ban] • Added ability to reboot device from zero config page. [Discovery] • Added GXP1628B template for zero config. [Model Update] • Added PIN group support. [PIN Groups] • Added PMS support. [PMS] • Added call queue custom prompt support. [Configure Call Queue] • Added call queue retry time support. [Configure Call Queue] • Added Support for DHCP Client List. [DHCP Client List] UCM6200 Series User Manual Version 1.0.19.21 P a g e | 32 Firmware Version 1.0.0.7 • This is the initial version. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 33 WELCOME Thank you for purchasing Grandstream UCM6200 series IP PBX appliance. The UCM6200 series IP PBX appliance is designed to bring enterprise-grade voice, video, data, and mobility features to small-to-medium businesses (SMBs) in an easy-to-manage fashion. This IP PBX series allows businesses to unify multiple communication technologies, such comprehensive voice, video calling, video conferencing, video surveillance, data tools and facility access management onto one common network that that can be managed and/or accessed remotely. The UCM6200 series supports a dual core 1GHz ARM CortexTM A9 and 400Mhz VINETICTM A8 processors, 1GB RAM and 4GB flash. The secure and reliable UCM6200 series delivers enterprise-grade features without any licensing fees, costs-per-feature or recurring fees. ----------------------------------------------------------------------------------------------------------------------------- --------------Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the UCM6200 as it may cause damage to the products and void the manufacturer warranty. ---------------------------------------------------------------------------------------------------------------------------------- ---------- This document is subject to change without notice. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 34 PRODUCT OVERVIEW Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for UCM6200 series. Table 1: Technical Specifications Interfaces Analog Telephone FXS • 2 ports (both with lifeline capability in case of power outage) Ports • Supports 2 REN per each FXS port. • UCM6202: 2 ports • UCM6204: 4 ports • UCM6208: 8 ports • UCM6202/6204/6208: Dual Gigabit RJ45 ports with integrated PoE Plus PSTN Line FXO Ports Network Interfaces (IEEE 802.3at-2009) NAT Router Yes Peripheral Ports USB, SD LED Indicators Power/Ready, Network, PSTN Line, USB, SD LCD Display 128x32 graphic LCD with DOWN and OK button Reset Switch Yes Voice/Video Capabilities Voice-over-Packet Capabilities Voice and Fax Codecs LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection and auto-switch to G.711 G.711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC (30ms only), GSM, AAL2-G.726-32, RTX, ADPCM; T.38 Video Codecs H.264, H.265, H.263, H.263+, VP8 QoS Layer 3 QoS, Layer 2 QoS Signaling and Control DTMF Methods Provisioning Protocol and Plug-and-Play Network Protocols In Audio, RFC2833, and SIP INFO TFTP/HTTP/HTTPS, auto-discovery and auto-provisioning of Grandstream IP endpoints via ZeroConfig (DHCP Option 66/multicast SIP SUBSCRIBE/mDNS), eventlist between local and remote trunk TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS, LDAP/LDAPS UCM6200 Series User Manual Version 1.0.19.21 P a g e | 35 Disconnect Methods Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone Security Media SRTP, TLS1.2, HTTPS, SSH Physical Universal Power Supply Dimensions Environmental Mounting Weight • Output: 12VDC, 1.5A • Input: 100-240VAC, 50-60Hz • UCM6202/6204: 226mm (L) x 155mm (W) x 34.5mm (H) • UCM6208: 440mm (L) x 185mm (W) x 44mm (H) • Operating: 32 - 104oF / 0 - 40oC, 10-90% (non-condensing) • Storage: 14 - 140oF / -10 - 60oC • UCM6202/6204: Wall mount and Desktop • UCM6208: Rack mount and Desktop • UCM6202: Unit weight 0.51kg, Package weight 0.94kg • UCM6204: Unit weight 0.51kg, Package weight 0.94kg • UCM6208: Unit weight 2.23kg, Package weight 3.09kg Additional Features English/Simplified Chinese/Traditional Chinese/Spanish/French/ Portuguese/German/Russian/Italian/Polish/Czech for Web GUI; Customizable Multi-language Support IVR/voice prompts for English, Chinese, British English, German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese, Russian, Swedish, Turkish, Hebrew, Arabic; Customizable language pack to support any other languages Caller ID Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT Polarity Reversal/ Wink Yes, with enable/disable option upon call establishment and termination Call Center Customizable Auto Attendant Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability busy level, in-queue announcement Up to 5 layers of IVR (Interactive Voice Response) • UCM6202: Concurrent audio calls up to 50, concurrent WebRTC calls up to 25. • Maximum Call Capacity UCM6204: Concurrent audio calls up to 75, concurrent WebRTC calls up to 35. • UCM6208: Concurrent audio calls up to 100, concurrent WebRTC calls up to 50. Or up to 66% performance if calls are SRTP encrypted SIP Devices • UCM6202/6204 up to 500 registered SIP endpoints. • UCM6208 up to 800 registered SIP endpoints. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 36 • Conference Rooms UCM6202/6204: Up to 3 password-protected conference rooms allowing up to 25 simultaneous PSTN or IP participants • UCM6208: Up to 6 password-protected conference rooms allowing up to 32 simultaneous PSTN or IP participants Call Features Compliance Call park, call forward, call transfer, DND, ring/hunt group, paging/intercom and etc • FCC: Part 15 (CFR 47) Class B, Part 68 • CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1, TBR21, RoHS • A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS 60950, AS/ACIF S002 and ITU-T K.21 (Basic Level) • UL 60950 (power adapter) ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: • UCM6200 FXS ports lifeline functionality: The UCM6200 FXS interfaces are metallic through to the FXO interfaces. If there is power outage, FXS1 port will fail over to FXO 1 port, FXS 2 port will fail over to FXO 2 port. The user can still access the PSTN connected with the FXO interfaces from FXS interfaces. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 37 INSTALLATION Before deploying and configuring the UCM6200 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6200 series. Equipment Packaging Table 2: UCM6200 Equipment Packaging Main Case Yes (1) Power Adaptor Yes (1) Ethernet Cable Yes (1) Quick Installation Guide Yes (1) GPL License Yes (1) Connect Your UCM6200 Connect The UCM6202 Figure 1: UCM6202 Front View UCM6200 Series User Manual Version 1.0.19.21 P a g e | 38 Figure 2: UCM6202 Back View To set up the UCM6202, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6202. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6202. Insert the main plug of the power adapter into a surge-protected power outlet. 4. Wait for the UCM6202 to boot up. The LCD in the front will show the device hardware information when the boot process is done. 5. Once the UCM6202 is successfully connected to network, the LED indicator for WAN in the front will be in solid green and the LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. Note: The ground screw needs to be connected. Connect The UCM6204 Figure 3: UCM6204 Front View UCM6200 Series User Manual Version 1.0.19.21 P a g e | 39 Figure 4: UCM6204 Back View To set up the UCM6204, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6204. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6204. Insert the main plug of the power adapter into a surge-protected power outlet. 4. Wait for the UCM6204 to boot up. The LCD in the front will show the device hardware information when the boot process is done. 5. Once the UCM6204 is successfully connected to network, the LED indicator for WAN in the front will be in solid green and the LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. 7. Note: The ground screw needs to be connected. Connect The UCM6208 To set up the UCM6208, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6208. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6208. Insert the main plug of the power adapter into a surge-protected power outlet. 4. Wait for the UCM6208 to boot up. The LCD in the front will show the device hardware information when the boot process is done. 5. Once the UCM6208 is successfully connected to network, the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. Note: The ground screw needs to be connected. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 40 8 x FXO Port USB Port SD Card Slot LED Indicators Navigation Keys LCD 2 x FXS Port Figure 5: UCM6208 Front View LAN Port DC 12 V Reset Wan Port Port Wan Ground Figure 6: UCM6208 Back View Safety Compliances The UCM6200 series IP PBX complies with FCC/CE and various safety standards. The UCM6200 power adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6200 package only. The manufacturer’s warranty does not cover damages to the device caused by unsupported power adapters. Warranty If the UCM6200 series IP PBX was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from Grandstream, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification. ------------------------------------------------------------------------------------------------------------------ --------------------------------Warning: Use the power adapter provided with the UCM6200 series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty. -------------------------------------------------------------------------------------------------------------------------------------------- ------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 41 GETTING STARTED The UCM6200 series provides LCD interface, LED indication and Web GUI configuration interface. • The LCD displays hardware, software and network information. Users could also navigate in the LCD menu for device information and basic network configuration. • The LED indication at the front of the device provides interface connection and activity status. • The Web GUI gives users access to all the configurations and options for UCM6200 series setup. This section provides step-by-step instructions on how to use the LCD menu, LED indicators and Web GUI of the UCM6200 series. Once the basic settings are done, users could start making calls from UCM6200 extension registered on a SIP phone as described at the end of this section. Use the LCD Menu • Default LCD Display When the device is powered up, the LCD will show device model (e.g., UCM6204), hardware version (e.g., V1.0A) and IP address. Press "Down" button and the system time will be displayed as well. • Menu Access Press "OK" button to start browsing menu options. Please see menu options in [Table 3: LCD Menu Options]. • Menu Navigation Press the "Down" arrow key to browser different menu options. Press the "OK" button to select an entry. • Exit If "Back" option is available in the menu, select it to go back to the previous menu. For "Device Info" "Network Info" and "Web Info" which do not have "Back" option, simply press the "OK" button to go back to the previous menu. Also, the LCD will display default idle screen after staying in menu option for 15 seconds. • LCD Backlight The LCD backlight will be on upon key pressing. The backlight will go off after the LCD stays in idle for 30 seconds. The following table summarizes the layout of the LCD menu of UCM. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 42 Table 3: LCD Menu Options View Events Device Info Network Info Network Menu • Critical Events • Other Events • Hardware: Hardware version number • Software: Software version number • P/N: Part number • WAN MAC: WAN side MAC address • LAN MAC: LAN side MAC address • Uptime: System up time • WAN Mode: DHCP, Static IP, or PPPoE • WAN IP: IP address • WAN Subnet Mask • LAN IP: IP address • LAN Subnet Mask • WAN Mode: Select WAN mode as DHCP, Static IP or PPPoE • Static Route Reset: Click to reset the static route setting • Reboot • Factory Reset • LCD Test Patterns Press "OK" to start. Then press "Down" button to test different LCD patterns. When done, press "OK" button to exit. • Fan Mode Select "Auto" or "On". • LED Test Patterns Select "All On" "All Off" or "Blinking" and check LED status. Factory Menu • RTC Test Patterns Select "2022-02-22 22:22" or "2011-01-11 11:11" to start the RTC (RealTime Clock) test pattern. Then check the system time from LCD idle screen by pressing "DOWN" button, or from Web GUI→System Status→General page. Reboot the device manually after the RTC test is done. • Hardware Testing Select "Test SVIP" to perform SVIP test on the device. This is mainly for factory testing purpose which verifies the hardware connection inside the device. The diagnostic result will display in the LCD after the test is done. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 43 Web Info SSH Switch • Protocol: Web access protocol. HTTP or HTTPS. By default, it's HTTPS • Port: Web access port number. By default, it's 8089 • Enable SSH: Enable SSH access. • Disable SSH: Disable SSH access. By default, the SSH access is disabled. Use the LED Indicators The UCM6200 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6202/UCM6204 LED Indicators LED Indicator LED Status LAN WAN USB Solid: Connected SD Flashing: Data Transferring FXS (Phone/Fax) OFF: Not Connected FXO (Telco Line) Table 5: UCM6208 LED Indicators LED NETWORK LED Status Solid: Connected OFF: Not Connected ACT USB SD Phone (FXS) Line (FXO) Solid: Connected Flashing: Data Transferring OFF: Not Connected UCM6200 Series User Manual Version 1.0.19.21 P a g e | 44 Use the Web GUI Access Web GUI The UCM6200 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE, Mozilla Firefox, Google Chrome. Figure 7: UCM6202 Web GUI Login Page To access the Web GUI: 1. Connect the computer to the same network as the UCM6200. 2. Ensure the device is properly powered up and shows its IP address on the LCD. 3. Open a Web browser on the computer and enter the Web GUI URL in the following format: http(s)://IP-Address:Port where the IP-Address is the IP address displayed on the UCM6200 LCD. By default, the protocol is HTTPS and the Port number is 8089. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 45 For example, if the LCD shows 192.168.40.167, please enter the following in your web browser: https://192.168.40.167:8089 4. Enter default administrator username “admin” and password. Note: Units manufactured starting January 2017 have a unique random password printed on the sticker located on the back of the unit. It is highly recommended to change the default password after login for the first time. Older units have default password “admin”. See below pictures for the location of the default random password: Figure 8: Default Random Password ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: By default, the UCM6200 has "Redirect From Port 80" enabled. Therefore, if users type in the UCM6200 IP address in the web browser, the web page will be automatically redirected to the page using HTTPS and port 8089. For example, if the LCD shows 192.168.40.167, please enter 192.168.40.167 in your web browser and the web page will be redirected to: https://192.168.40.167:8089 The option "Redirect From Port 80" can be set under the UCM6200 Web GUI→System Settings→HTTP Server. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 46 Setup Wizard When the user logs in the UCM6200 Web GUI for the first time, a setup wizard will guide the user to set up basic configuration. Configurations in setup wizard includes: Time zone, Change password, Network settings, Extensions, Trunk and routes. Figure 9: UCM6200 Setup Wizard Users can disable the Extension Range during configuration on the Extensions. During the wizard, the user can quit the setup wizard at any time to start over with manual configuration. At the last step of the wizard, the user will be provided with summary for review, before the configuration is loaded. Once the setup is completed, the system is ready to go. Web GUI Configurations There are eight main sections in the Web GUI for users to view the PBX status, configure and manage the PBX. • System Status: Displays PBX status, System Status, Active calls and network status. • Extension/Trunk: To configure extensions, trunks and manage inbound/outbound call routes. • Call Features: To Configure call features such as ring groups, call queues, IVR ...Etc • PBX Settings: Extension ranges, SIP Settings, interfaces settings and MOH. • System Settings: To configure user management, network settings, firewall settings, change password, LDAP Server, HTTP Server, Email Settings, Time Settings, NTP server and login timeout. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 47 • Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot, syslog setup and troubleshooting. • CDR: View call statistics and download CDR and call recordings. • Value-added Features: Zero Config, enable CTI server, CRM, PMS WebRTC. Web GUI Languages Currently the UCM6200 series Web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German etc. Users can select the displayed language in Web GUI login page, or at the upper right of the Web GUI after logging in. Figure 10: UCM6200 Web GUI Language Web GUI Search Bar Users can search for options in the web portal with the search bar on the top right of the page. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 48 Figure 11: Web GUI Search Bar Save and Apply Changes Click on "Save" button after configuring the Web GUI options in one page. After saving all the changes, make sure click on "Apply Changes" button on the upper right of the web page to submit all the changes. If the change requires reboot to take effect, a prompted message will pop up for you to reboot the device. Make Your First Call Power up the UCM6200 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6200 Web GUI, go to Extension/Trunk→Extensions. 2. Click on to create a new extension. You will need User ID, Password and Voicemail Password information to register and use the extension later. 3. Register the extension on your phone with the SIP User ID, SIP server and SIP Password information. The SIP server address is the UCM6200 IP address. 4. When your phone is registered with the extension, dial *97 to access the voicemail box. Enter the Voicemail Password once you hear "Password" voice prompt. 5. Once successfully logged in to the voicemail, you will be prompted with the Voice Mail Main menu. 6. You are successfully connected to the PBX system now. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 49 SYSTEM SETTINGS This section explains configurations for system-wide parameters on the UCM6200. System settings are under “System Settings” tab on UCM6200 Web GUI. System settings include User Management, Network Settings, Firewall/Security Settings, Change Password, LDAP server, HTTP server, Email settings, Time Settings, NTP Server, Recordings Storage and Login Timeout settings. HTTP Server The UCM6200 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed via HTTPS using Port 8089 (e.g., https://192.168.40.50:8089). Users could also change the access protocol and port as preferred under Web GUI→System Settings→HTTP Server. Table 6: HTTP Server Settings Enable or disable redirect from port 80. On the PBX, the default access Redirect From Port 80 protocol is HTTPS and the default port number is 8089. When this option is enabled, the access using HTTP with Port 80 will be redirected to HTTPS with Port 8089. The default setting is "Enable". Select HTTP or HTTPS. The default setting is "HTTPS". This is also the Protocol Type protocol used for zero config when the end point device downloads the config file from the UCM6200. Port Enable IP whitelist Permitted IP(s) Specify port number to access the HTTP server. The default port number is 8089. If enabled, only the IP address on the permitted IP list will be allowed to access the UCM’s web GUI. Add an IP address to the list of allowed IPs to access UCM’s web GUI. Ex: 192.168.6.233 / 255.255.255.255 Select the mode to download SSL certificates for web server, two modes are available: Certificate Options • Manually Upload certificate: Upload the files while respecting size and format. • Automatically request certificate: enter domain from which to request the certificate files. Upload private key for the built-in http server. TLS Private Key Note: The size of the key file must be under 2MB and the it will be renamed as "private.pem" automatically. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 50 Upload certificate for the built-in http server and override the existing one. Note: The size of your certificate must be under 2MB. This is the certificate TLS Cert file (*.pem format only) for TLS connection and it will be renamed as "certificate.pem" automatically. It contains private key for the client and signed certificate for the server. Enter the domain name from which to request certificate files then press Domain on in order to request the files. Once the change is saved, the web page will be redirected to the login page using the new URL. Enter the username and password to login again. Network Settings After successfully connecting the UCM6200 to the network for the first time, users could login the Web GUI and go to System Settings→Network Settings to configure the network parameters for the device. • UCM6200 supports Route/Switch/Dual mode functions. In this section, all the available network setting options are listed for all models. Select each tab in Web GUI→System Settings→Network Settings page to configure LAN settings, WAN settings, 802.1X and Port Forwarding. Basic Settings Please refer to the following tables for basic network configuration parameters on UCM6202, UCM6204 and UCM6208 respectively. Table 7: UCM6200 Network Settings→Basic Settings Select "Route", "Switch" or "Dual" mode on the network interface of UCM6200. The default setting is "Route". • Route WAN port interface will be used for uplink connection. LAN port interface will be used to serve as router. Method • Switch WAN port interface will be used for uplink connection. LAN port interface will be used as room for PC connection. • Dual Both ports can be used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" for this interface. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 51 MTU Specifies the Maximum Transmission Unit. (By default, its 1500) IPv4 Address Preferred DNS Enter the preferred DNS server address. If Preferred DNS is used, UCM will try to use it Server as Primary DNS server. WAN (when "Method" is set to "Route") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is 192.168.0.160. Subnet Mask Enter the subnet mask address for static IP settings. The default setting is 255.255.0.0. Gateway IP Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0. DNS Server 1 Enter the DNS server 1 address for static IP settings. The default setting is 0.0.0.0. DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Layer 2 QoS 802.1Q/VLAN Assign the VLAN tag of the layer 2 QoS packets for WAN port. The default value is 0. Tag Layer 2 QoS 802.1p Priority Assign the priority value of the layer 2 QoS packets for WAN port. The default value is 0. Value LAN (when Method is set to "Route") IP Address Enter the IP address assigned to LAN port. The default setting is 192.168.2.1. Subnet Mask Enter the subnet mask. The default setting is 255.255.255.0. DHCP Server Enable Enable or disable DHCP server capability. The default setting is "Yes". DNS Server 1 Enter DNS server address 1. The default setting is 8.8.8.8. DNS Server 2 Enter DNS server address 2. The default setting is 208.67.222.222. Allow IP Address From Allow IP Address To Default IP Lease Time Enter the DHCP IP Pool starting address. The default setting is 192.168.2.100. Enter the DHCP IP Pool ending address. The default setting is 192.168.2.254. Enter the IP lease time (in seconds). The default setting is 43200. LAN (when Method is set to "Switch") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is 192.168.0.160. Subnet Mask Enter the subnet mask address for static IP settings. The default setting is 255.255.0.0. Gateway IP Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 52 DNS Server 1 Enter the DNS server 1 address for static IP settings. The default setting is 0.0.0.0. DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Layer 2 QoS 802.1Q/VLAN Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value is 0. Tag Layer 2 QoS 802.1p Priority Assign the priority value of the layer 2 QoS packets for LAN port. The default value is 0. Value LAN 1 / LAN 2 (when Method is set to "Dual") Default Interface If "Dual" is selected as "Method", users will need assign the default interface to be LAN 1 (mapped to UCM6202 WAN port) or LAN 2 (mapped to UCM6202 LAN port) and then configure network settings for LAN 1/LAN 2. The default interface is LAN 2. IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is 192.168.0.160. Subnet Mask Enter the subnet mask address for static IP settings. The default setting is 255.255.0.0. Gateway IP Enter the gateway IP address for static IP settings when the port is assigned as default interface. The default setting is 0.0.0.0. DNS Server 1 Enter the DNS server 1 address for static IP settings. The default setting is 0.0.0.0. DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Layer 2 QoS 802.1Q/VLAN Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value is 0. Tag Layer 2 QoS 802.1p Priority Assign the priority value of the layer 2 QoS packets for LAN port. The default value is 0. Value IPv6 Address WAN (when "Method" is set to "Route") IP Method Select Auto or Static. The default setting is Auto IP Address Enter the IP address for static IP settings. IP Prefixlen Enter the Prefix length for static settings. Default is 64 DNS Server 1 Enter the DNS server 1 address for static settings. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 53 DNS Server 2 Enter the DNS server 2 address for static settings. LAN (when Method is set to "Route") Select Disable, Auto or DHCPv6. DHCP Server Disable: the DHCPv6 server is disabled. Auto: Stateless address auto configuration using NDP protocol. DHCPv6: Stateful address auto configuration using DHCPv6 protocol. DHCP Prefix DHCP prefixlen Enter DHCP prefix. (Default is 2001:db8:2:2::) Enter the Prefix length for static settings. Default is 64 DNS Server 1 Enter the DNS server 1 address for static settings. Default is (2001:4860:4860::8888 ) DNS Server 2 Enter the DNS server 2 address for static settings. Default is (2001:4860:4860::8844 ) Allow IP Address From Allow IP Address To Default IP Lease Time Configure starting IP address assigned by the DHCP prefix and DHCP prefixlen. Configure the ending IP address assigned by the DHCP Prefix and DHCP prefixlen. Configure the lease time (in second) of the IP address. LAN (when Method is set to "Switch") IP Method Select Auto or Static. The default setting is Auto IP Address Enter the IP address for static IP settings. IP Prefixlen Enter the Prefix length for static settings. Default is 64 DNS Server 1 Enter the DNS server 1 address for static settings. DNS Server 2 Enter the DNS server 2 address for static settings. LAN 1 / LAN 2 (when Method is set to "Dual") Default Interface • Users will need assign the default interface to be LAN 1 (mapped to UCM6200 WAN port) or LAN 2 (mapped to UCM6200 LAN port) and then configure network settings for LAN 1/LAN 2. The default interface is LAN 2. IP Method Select Auto or Static. The default setting is Auto IP Address Enter the IP address for static IP settings. IP Prefixlen Enter the Prefix length for static settings. Default is 64 DNS Server 1 Enter the DNS server 1 address for static settings. DNS Server 2 Enter the DNS server 2 address for static settings. Method: Route When the UCM6200 has, method set to Route in network settings, WAN port interface is used for uplink connection and LAN port interface is used as a router. Please see a sample diagram below. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 54 Figure 12: UCM6202 Network Interface Method: Route • Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as room for PC connection. Figure 13: UCM6202 Network Interface Method: Switch UCM6200 Series User Manual Version 1.0.19.21 P a g e | 55 • Method: Dual Both WAN port and LAN port are used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface. Figure 14: UCM6202 Network Interface Method: Dual DHCP Client List This feature can bind MAC to IP addresses on the LAN port when UCM6200 is set to Route mode. When devices receive IP addresses from LAN port, they will be listed on the webGUI under “System Settings→Network Settings→DHCP Client List” as shown below. Figure 15: DHCP Client List User can bind manually a MAC to an IP address by clicking on , the following figure will pop up. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 56 Figure 16: Add MAC Address Bind User needs to set the device MAC address and the IP that will be bound to it (the IP address needs to be within the UCM6200 DHCP range). To bind a batch of listed MAC addresses, user needs to check first the MAC addresses to bind and click on . A confirmation popup will be shown, click to bind the addresses. Figure 17: Batch Add MAC Address Bind After Clicking “OK” to confirm the binding, the “Bind Status” will change from “Unbind” to “Binding”. 802.1X IEEE 802.1X is an IEEE standard for port-based network access control. It provides an authentication mechanism to device before the device can access Internet or other LAN resources. The UCM6200 supports 802.1X as a supplicant/client to be authenticated. The following diagram and figure show UCM6200 uses 802.1X mode “EAP-MD5” on WAN port as client in the network to access Internet. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 57 Figure 18: UCM6200 Using 802.1X as Client Figure 19: UCM6200 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6200. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server. If “EAP-TLS” or “EAP-PEAPv0/MSCHAPv2” is used as the 802.1X mode, users will also need to upload 802.1X CA Certificate and 802.1X Client Certificate, which should be also generated from the RADIUS server. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 58 Table 8: UCM6200 Network Settings→802.1X Select 802.1X mode. The default setting is "Disable". The supported 802.1X mode are: 802.1X Mode • EAP-MD5 • EAP-TLS • EAP-PEAPv0/MSCHAPv2 Identity Enter 802.1X mode Identity information. MD5 Password Enter 802.1X mode MD5 password information. 802.1X Certificate Select 802.1X certificate from local PC and then upload. 802.1X Client Certificate Select 802.1X client certificate from local PC and then upload. Static Routes The UCM6200 provides users static routing capability that allows the device to use manually configured routes, rather than information only from dynamic routing or gateway configured in the UCM6200 Web GUI→System Settings→Network Settings→Basic Settings to forward traffic. It can be used to define a route when no other routes are available or necessary, or used in complementary with existing routing on the UCM6200 as a failover backup, etc. • Click on to create a new IPv4 static route or click on to create a new IPv6 static route. The configuration parameters are listed in the table below. • Once added, users can select • Select to edit the static route. to delete the static route. Table 9: UCM6200 Network Settings→Static Routes Configure the destination IPv4 address or the destination IPv6 subnet for the UCM6200 to reach using the static route. Destination Example: IPv4 address - 192.168.66.4 IPv6 subnet - 2001:740:D::1/64 Configure the subnet mask for the above destination address. If left blank, the Netmask default value is 255.255.255.255. Example: 255.255.255.0 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 59 Configure the IPv4 or IPv6 gateway address so that the UCM6200 can reach the Gateway destination via this gateway. Gateway address is optional. Example: 192.168.40.5 or 2001:740:D::1 Specify the network interface on the UCM6200 to reach the destination using the Interface static route. LAN interface is eth0; WAN interface is eth1. Static routes configuration can be reset from LCD menu→Network Menu. The following diagram shows a sample application of static route usage on UCM6204. Figure 20: UCM6204 Static Route Sample The network topology of the above diagram is as below: • Network 192.168.69.0 has IP phones registered to UCM6204 LAN 1 address • Network 192.168.40.0 has IP phones registered to UCM6204 LAN 2 address • Network 192.168.66.0 has IP phones registered to UCM6204 via VPN • Network 192.168.40.0 has VPN connection established with network 192.168.66.0 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 60 In this network, by default the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6204. Therefore, we need configure a static route on the UCM6204 so that the phones in isolated networks can make calls between each other. Figure 21: UCM6204 Static Route Configuration Port Forwarding The UCM network interface supports router function which provides users the ability to do port forwarding. If LAN mode is set to "Route" under Web GUI→System Settings→Network Settings→Basic Settings page, port forwarding is available for configuration. The port forwarding configuration is under Web GUI→System Settings→Network Settings→Port Forwarding page. Please see related settings in the table below. Table 10: UCM6200 Network Settings→Port Forwarding Specify the WAN port number or a range of WAN ports. Unlimited number of ports can be configured. Note: WAN Port When it is set to a range, WAN port and LAN port must be configured with the same range, such as WAN port: 1000-1005 and LAN port: 1000-1005, and access from WAN port will be forwarded to the LAN port with the same port number, for example, WAN port 1000 will be port forwarding to LAN port 1000. LAN IP Specify the LAN IP address. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 61 Specify the LAN port number or a range of LAN ports. Note: LAN Port When it is set to a range, WAN port and LAN port must be configured with the same range, such as WAN port: 1000-1005 and LAN port: 1000-1005, and access from WAN port will be forwarded to the LAN port with the same port number, for example, WAN port 1000 will be port forwarding to LAN port 1000. Protocol Type Select protocol type "UDP Only", "TCP Only" or "TCP/UDP" for the forwarding in the selected port. The default setting is "UDP Only". The following figures demonstrate a port forwarding example to provide phone’s Web GUI access to public side. • UCM6200 network mode is set to “Route”. • UCM6200 WAN port is connected to uplink switch, with a public IP address configured, e.g. 1.1.1.1. • UCM6200 LAN port provides DHCP pool that connects to multiple phone devices in the LAN network 192.168.2.x. The UCM6200 is used as a router, with gateway address 192.168.2.1. • There is a GXP2160 connected under the LAN interface network of the UCM6200. It obtains IP address 192.168.2.100 from UCM6200 DHCP pool. • On the UCM6200 Web GUI→System Settings→Network Settings→Port Forwarding, configure a port forwarding entry as the figure shows below. • Click on WAN Port: This is the port opened on the WAN side for access purpose. LAN IP: This is the GXP2160 IP address, under the LAN interface network of the UCM6200. LAN Port: This is the port opened on the GXP2160 side for access purpose. Protocol Type: We select TCP here for Web GUI access using HTTP. Figure 22: Create New Port Forwarding UCM6200 Series User Manual Version 1.0.19.21 P a g e | 62 Figure 23: UCM6200 Port Forwarding Configuration This will allow users to access the GXP2160 Web GUI from public side, by typing in public IP address (example: 1.1.1.1:8088). Figure 24: GXP2160 Web Access using UCM6202 Port Forwarding OpenVPN® OpenVPN® settings allow the users to configure UCM6200 to use VPN features, the following table gives details about the various options in order to configure the UCM as OpenVPN Client. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 63 Table 11: UCM6200 System Settings→Network Settings→OpenVPN® Enable Enable / Disable the OpenVPN feature. Select OpenVPN configuration method. Configuration Manual Configuration: Allows to configure OpenVPN settings manually. Method Upload Configuration File: Allows to upload. ovpn and .conf files to the UCM and to automatically configure OpenVPN settings. OpenVPN® Server Address Configures the hostname/IP and port of the server. For example: 192.168.1.2:22 OpenVPN® Specify the protocol user, user should use the same settings as used on the Server Protocol server OpenVPN® Device mode Use the same setting as used on the server. Dev TUN: Create a routed IP tunnel. Dev TAP: Create an Ethernet tunnel. OpenVPN® Use Compression Compress tunnel packets using the LZO algorithm on the VPN link. Don’t enable this unless it is also enabled in the server config file. OpenVPN® Encryption Algorithm OpenVPN® CA Cert Specify the cryptographic cipher. Users should make sure to use the same setting that they are using on the OpenVPN server. Upload as SSL/TLS root certificate. This file will be renamed as ‘ca.crt’ automatically. OpenVPN® Client Cert Upload a client certificate. This file will be renamed as ‘cliend.crt’ automatically. OpenVPN® Client Key Upload a client private key. This file will be renamed as ‘client.key’ automatically. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 64 Figure 25: Open VPN® feature on the UCM6200 DDNS Settings DDNS setting allows user to access UCM6200 via domain name instead of IP address. The UCM supports DDNS service from the following DDNS provider: • dydns.org • noip.com • freedns.afraid.org • zoneedit.com • oray.net Here is an example of using noip.com for DDNS. 1. Register domain in DDNS service provider. Please note the UCM6200 needs to have public IP access. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 65 Figure 26: Register Domain Name on noip.com 2. On Web GUI→System Settings→Network Settings→DDNS Settings, enable DDNS service and configure username, password and host name. Figure 27: UCM6200 DDNS Setting UCM6200 Series User Manual Version 1.0.19.21 P a g e | 66 3. Now you can use domain name instead of IP address to connect to the UCM6200 Web GUI. Figure 28: Using Domain Name to Connect to UCM6200 Security Settings The UCM6200 provides users firewall security configurations to prevent certain malicious attack to the UCM6200 system. Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth purpose. The UCM6200 also provides Fail2ban feature for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. To configure firewall settings in the UCM6200, go to Web GUI→System Settings→Security Settings page. Static Defense Under Web GUI→System Settings→Security Settings→Static Defense page, users will see the following information: • Current service information with port, process and type. • Typical firewall settings. • Custom firewall settings. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 67 The following table shows a sample current service status running on the UCM6200. Table 12: UCM6200 Firewall→Static Defense→Current Service Port Process Type Protocol or Service 7777 Asterisk TCP/IPv4 SIP 389 Slapd TCP/IPv4 LDAP 2000 Asterisk TCP/IPv4 SCCP 22 Dropbear TCP/IPv4 SSH 80 Lighthttpd TCP/IPv4 HTTP 8089 Lighthttpd TCP/IPv4 HTTPS 69 Opentftpd UDP/IPv4 TFTP 9090 Asterisk UDP/IPv4 SIP 6060 zero_config UDP/IPv4 UCM6200 zero_config service 5060 Asterisk UDP/IPv4 SIP 4569 Asterisk UDP/IPv4 SIP 5353 zero_config UDP/IPv4 UCM6200 zero_config service 37435 Syslogd UDP/IPv4 Syslog For typical firewall settings, users could configure the following options on the UCM6200. Table 13: Typical Firewall Settings Ping Defense Enable If enabled, ICMP response will not be allowed for Ping request. The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN (UCM6200) interface. Allows the UCM6200 to handle excessive amounts of SYN packets from one source and keep the web portal accessible. There are two options available and only one of these options may be enabled at one time. • UCM6200. SYN-Flood Defense Enable eth(0)LAN defends against attacks directed to the LAN IP address of the • eth(1)WAN defends against attacks directed to the WAN IP address of the UCM6200. SYN Flood Defense will limit the amount of SYN packets accepted by the UCM from one source to 10 packets per second. Any excess packets from that source will be discarded. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 68 Ping-of-Death Defense Enable Enable to prevent Ping-of-Death attack to the device. The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN (UCM6200) interface. Under "Custom Firewall Settings", users could create new rules to accept, reject or drop certain traffic going through the UCM6200. To create new rule, click on "Create New Rule" button and a new window will pop up for users to specify rule options. Right next to "Create New Rule" button, there is a checkbox for option "Reject Rules". If it’s checked, all the rules will be rejected except the firewall rules listed below. In the firewall rules, only when there is a rule that meets all the following requirements, the option "Reject Rules" will be allowed to check: • Action: "Accept" • Type "In" • Destination port is set to the system login port (e.g., by default 8089) • Protocol is not UDP Figure 29: Create New Firewall Rule UCM6200 Series User Manual Version 1.0.19.21 P a g e | 69 Table 14: Firewall Rule Settings Rule Name Specify the Firewall rule name to identify the firewall rule. Select the action for the Firewall to perform. Action • ACCEPT • REJECT • DROP Select the traffic type. • Type IN If selected, users will need specify the network interface "LAN" or "WAN" (for UCM6200) for the incoming traffic. • OUT Select the service type. Service • FTP • SSH • Telnet • TFTP • HTTP • LDAP • Custom If "Custom" is selected, users will need specify Source (IP and port), Destination (IP and port) and Protocol (TCP, UDP or Both) for the service. Please note if the source or the destination field is left blank, it will be used as "Anywhere". Save the change and click on "Apply" button. Then submit the configuration by clicking on "Apply Changes" on the upper right of the web page. The new rule will be listed at the bottom of the page with sequence number, rule name, action, protocol, type, source, destination and operation. More operations below: • Click on to edit the rule. • Click on to delete the rule. Dynamic Defense Dynamic defense is supported on the UCM6200 series. It can blacklist hosts dynamically when the LAN mode is set to "Route" under Web GUI→System Settings→Network Settings→Basic Settings page. If enabled, the traffic coming into the UCM6200 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device. The blacklist can be created and updated by the UCM6200 firewall, which will then be displayed in the web page. Please refer to the following table for dynamic defense options on the UCM6200. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 70 Table 15: UCM6200 Firewall Dynamic Defense Dynamic Defense Enable Enable dynamic defense. The default setting is disabled. Configure the dynamic defense periodic time interval (in minutes). If the number Periodical Time of TCP connections from a host exceeds the connection threshold within this Interval period, this host will be added into Blacklist. The valid value is between 1 and 59 when dynamic defense is turned on. The default setting is 59. Blacklist Update Configure the blacklist update time interval (in seconds). The default setting is Interval 120. Connection Threshold Configure the connection threshold. Once the number of connections from the same host reaches the threshold, it will be added into the blacklist. The default setting is 100. Allowed IPs and ports range, multiple IP addresses and port range. Dynamic Defense For example: Whitelist 192.168.5.100192.168.5.200 1500:2000 The following figure shows a configuration example like this: • If a host at IP address 192.168.5.7 initiates more than 20 TCP connections to the UCM6200 within 1 minute, it will be added into UCM6200 blacklist. • This host 192.168.5.7 will be blocked by the UCM6200 for 500 seconds. • Since IP range 192.168.5.100-192.168.5.200 is in whitelist, if a host initiates more than 20 TCP connections to the UCM6200 within 1 minute, it will not be added into UCM6200 blacklist. It can still establish TCP connection with the UCM6200. Figure 30: Configure Dynamic Defense UCM6200 Series User Manual Version 1.0.19.21 P a g e | 71 Fail2ban Fail2Ban feature on the UCM6200 provides intrusion detection and prevention for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within "Max Retry Duration", the UCM6200 will act to forbid the host for certain period as defined in "Banned Duration". This feature helps prevent SIP brute force attacks to the PBX system. Figure 31: Fail2ban Settings UCM6200 Series User Manual Version 1.0.19.21 P a g e | 72 Table 16: Fail2Ban Settings Global Settings Enable Fail2Ban. The default setting is disabled. Please make sure both "Enable Enable Fail2Ban Fail2Ban" and "Asterisk Service" are turned on to use Fail2Ban for SIP authentication on the UCM6200. Banned Duration Max Retry Duration MaxRetry Configure the duration (in seconds) for the detected host to be banned. The default setting is 600. If set to 0, the host will be always banned. Within this duration (in seconds), if a host exceeds the max times of retry as defined in "MaxRetry", the host will be banned. The default setting is 600. Configure the number of authentication failures during "Max Retry Duration" before the host is banned. The default setting is 5. Configure IP address, CIDR mask or DNS host in the whitelist. Fail2Ban will not Fail2Ban Whitelist ban the host with matching address in this list. Up to 20 addresses can be added into the list. Local Settings Enable Asterisk service for Fail2Ban. The default setting is disabled. Please make Asterisk Service sure both "Enable Fail2Ban" and "Asterisk Service" are turned on to use Fail2Ban for SIP authentication on the UCM6200. Listening Port Configure the listening port number for the service. By default, port 5060 will be Number used for UDP and TCP, and port 5061 will be used for TLS. Configure the number of authentication failures during "Max Retry Duration" before MaxRetry the host is banned. The default setting is 10. Please make sure this option is properly configured as it will override the "MaxRetry" value under "Global Settings". Login Attack Defense Enables defense against excessive login attacks to the UCM’s web GUI. The default setting is disabled. Listening Port This is the Web GUI listening port number which is configured under System Number Settings→HTTP Server→Port. The default is 8089. MaxRetry When the number of failed login attempts from an IP address exceeds the MaxRetry number, that IP address will be banned from accessing the Web GUI. Blacklist Black List Users will be able to view the IPs that have been blocked by UCM. SSH Access SSH switch now is available via Web GUI and LCD. User can enable or disable SSH access directly from Web GUI or LCD screen. For web SSH access, please log in UCM6200 web interface and go to Web GUI→System Settings→Security Settings→SSH Access. By default, SSH access is disabled for security concerns. It is highly recommended to only enable SSH access for debugging purpose. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 73 Figure 32: SSH Access LDAP Server The UCM6200 has an embedded LDAP/LDAPS server for users to manage corporate phonebook in a centralized manner. • By default, the LDAP server has generated the first phonebook with PBX DN "ou=pbx,dc=pbx,dc=com" based on the UCM6200 user extensions already. • Users could add new phonebook with a different Phonebook DN for other external contacts. For example, "ou=people,dc=pbx,dc=com". • All the phonebooks in the UCM6200 LDAP server have the same Base DN "dc=pbx,dc=com". Term Explanation: cn= Common Name ou= Organization Unit dc= Domain Component These are all parts of the LDAP data Interchange Format, according to RFC 2849, which is how the LDAP tree is filtered. If users have the Grandstream phone provisioned by the UCM6200, the LDAP directory will be set up on the phone and can be used right away for users to access all phonebooks. Additionally, users could manually configure the LDAP client settings to manipulate the built-in LDAP server on the UCM6200. If the UCM6200 has multiple LDAP phonebooks created, in the LDAP client configuration, users could use "dc=pbx,dc=com" as Base DN to have access to all phonebooks on the UCM6200 LDAP server, or use a specific phonebook DN, for example "ou=people,dc=pbx,dc=com", to access to phonebook with Phonebook DN "ou=people,dc=pbx,dc=com " only. UCM can also act as a LDAP client to download phonebook entries from another LDAP server. To access LDAP server and client settings, go to Web GUI→Settings→LDAP Server. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 74 LDAP Server Configurations The following figure shows the default LDAP server configurations on the UCM6200. Figure 33: LDAP Server Configurations The UCM6200 LDAP server supports anonymous access (read-only) by default. Therefore, the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information. The default phonebook list in this LDAP server can be viewed and edited by clicking on for the first phonebook under LDAP Phonebook. Figure 34: Default LDAP Phonebook DN UCM6200 Series User Manual Version 1.0.19.21 P a g e | 75 Figure 35: Default LDAP Phonebook Attributes LDAP Phonebook Users could use the default phonebook, edit the default phonebook, add new phonebook, import phonebook on the LDAP server as well as export phonebook from the LDAP server. The first phonebook with default phonebook dn "ou=pbx,dc=pbx,dc=com" displayed on the LDAP server page is for extensions in this PBX. Users cannot add or delete contacts directly. The contacts information will need to be modified via Web GUI→Extension/Trunk→Extensions first. The default LDAP phonebook will then be updated automatically. Figure 36: LDAP Server→LDAP Phonebook • Add new phonebook A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook" section. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 76 Figure 37: Add LDAP Phonebook Configure the "Phonebook Prefix" first. The "Phonebook DN" will be automatically filled in. For example, if configuring "Phonebook Prefix" as "people", the "Phonebook DN" will be filled with "ou=people,dc=pbx,dc=com". Once added, users can select to edit the phonebook attributes and contact list (see figure below), or select to delete the phonebook. Figure 38: Edit LDAP Phonebook • Import phonebook from your computer to LDAP server Click on “Import Phonebook” and a dialog will prompt as shown in the figure below. Figure 39: Import Phonebook UCM6200 Series User Manual Version 1.0.19.21 P a g e | 77 The file to be imported must be a CSV, VCF or XML file with UTF-8 encoding. Users can open the file with Notepad and save it with UTF-8 encoding. Here is how a sample file looks like. Please note “Account Number” and “Phonebook DN” fields are required. Users could export a phonebook file from the UCM6200 LDAP phonebook section first and use it as a sample to start with. Figure 40: Phonebook CSV File Format The Phonebook DN field is the same “Phonebook Prefix” entry as when the user clicks on “Add” to create a new phonebook. Therefore, if the user enters “phonebook” in “Phonebook DN” field in the CSV file, the actual phonebook DN “ou=phonebook,dc=pbx,dc=com” will be automatically created by the UCM6200 once the CSV file is imported. In the CSV file, users can specify different phonebook DN fields for different contacts. If the phonebook DN already exists on the UCM6200 LDAP Phonebook, the contacts in the CSV file will be added into the existing phonebook. If the phonebook DN doesn’t exist on the UCM6200 LDAP Phonebook, a new phonebook with this phonebook DN will be created. The sample phonebook CSV file in above picture will result in the following LDAP phonebook in the UCM6200. Figure 41: LDAP Phonebook After Import As the default LDAP phonebook with DN “ou=pbx,dc=pbx,dc=com” cannot be edited or deleted in LDAP phonebook section, users cannot import contacts with Phonebook DN field “pbx” if existed in the CSV file. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 78 • Export phonebook to your computer from UCM6200 LDAP server Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook” to export the selected phonebook. The exported phonebook can be used as a record or a sample CSV, VFC or XML file for the users to add more contacts in it and import to the UCM6200 again. Figure 42: Export Selected LDAP Phonebook LDAP Client Configurations The configuration on LDAP client is useful when you use other LDAP servers. Here we provide an example on how to configure the LDAP client on the UCM. Assuming the remote server base dn is “dc=pbx,dc=com”, configure the LDAP client as follows: • LDAP Server : Enter a name for the remote LDAP server • Server Address : Enter the IP address or domain name for remote LDAP server. • Base DN: dc=pbx,dc=com • Username: Enter username if authentication is required • Password: Enter password if authentication is required • Filter: Enter the filter. Ex: (|(CallerIDName=%)(AccountNumber=%)) • Port: Enter the port number. Ex:389 • LDAP Name Attributes: Enter the name attributes for remote server • LDAP Number Attributes: Enter the number attributes for remote server The following figure gives a sample configuration for UCM acting as a LDAP client. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 79 Figure 43: LDAP Client Configurations To configure Grandstream IP phones as the LDAP clients for UCM, please refer to the following example: • Server Address: The IP address or domain name of the UCM • Base DN: dc=pbx,dc=com • User Name: Please leave this field empty • Password: Please leave this field empty • LDAP Name Attribute: CallerIDName Email Department FirstName LastName • LDAP Number Attribute: AccountNumber MobileNumber HomeNumber Fax • LDAP Number Filter: (AccountNumber=%) • LDAP Name Filter: (CallerIDName=%) • LDAP Display Name: AccountNumber CallerIDName • LDAP Version: If existed, please select LDAP Version 3 • Port: 389 The following figure shows the configuration information on a Grandstream GXP2170 to successfully use the LDAP server as configured in [Figure 33: LDAP Server Configurations]. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 80 Figure 44: GXP2170 LDAP Phonebook Configuration UCM6200 Series User Manual Version 1.0.19.21 P a g e | 81 Time settings Auto time updating The current system time on the UCM6200 can be found under Web GUI→System Status→Dashboard→PBX Status. To configure the UCM6200 to update time automatically, go to Web GUI→System Settings→Time Settings→Auto Time Updating. ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: The configurations under Web GUI→Settings→Time Settings→Auto Time Updating page require reboot to take effect. Please consider configuring auto time updating related changes when setting up the UCM6200 for the first time to avoid service interrupt after installation and deployment in production. -------------------------------------------------------------------------------------------------------------------------------------------- -----Table 17: Time Auto Updating Specify the URL or IP address of the NTP server for the UCM6200 to Remote NTP Server synchronize the date and time. The default NTP server is ntp.ipvideotalk.com. If set to "Yes", the UCM6200 can get provisioned for Time Zone from Enable DHCP Option 2 DHCP Option 2 in the local server automatically. The default setting is "Yes". If set to "Yes", the UCM6200 can get provisioned for NTP Server from Enable DHCP Option 42 DHCP Option 42 in the local server automatically. This will override the manually configured NTP Server. The default setting is "Yes". Select the proper time zone option so the UCM6200 can display correct time accordingly. Time Zone If "Self-Defined Tome Zone" is selected, please specify the time zone parameters in "Self-Defined Time Zone" field as described in below option. If "Self-Defined Time Zone" is selected in "Time Zone" option, users will need define their own time zone following the format below. Self-Defined Time Zone The syntax is: std offset dst [offset], start [/time], end [/time] Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 82 MTZ+6MDT+5 This indicates a time zone with 6 hours offset and 1 hour ahead for DST, which is U.S central time. If it is positive (+), the local time zone is west of the Prime Meridian (A.K.A: International or Greenwich Meridian); If it is negative (-), the local time zone is east. M4.1.0,M11.1.0 The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb, .., Dec). The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd Tuesday…). Normally 1, 2, 3, 4 are used. If 5 is used, it means the last iteration of the weekday. The 3rd number indicates weekday: 0,1,2,..,6 ( for Sun, Mon, Tues, ... ,Sat). Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November. Set Time Manually To manually set the time on the UCM6200, go to Web GUI→System Settings→Time Settings→Set Time Manually. The format is YYYY-MM-DD HH:MM:SS. Figure 45: Set Time Manually ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: Manually setup time will take effect immediately after saving and applying change in the Web GUI. If users would like to reboot the UCM6200 and keep the manually setup time setting, please make sure "Remote NTP Server", "Enable DHCP Option 2" and "Enable DHCP Option 42" options under Web GUI→Settings→Time Settings→Auto Time Updating page are unchecked or set to empty. Otherwise, time auto updating settings in this page will take effect after reboot. -------------------------------------------------------------------------------------------------------------------------------------------------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 83 NTP Server The UCM6200 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the UCM6200 as the NTP server, set "Enable NTP server" to "Yes" under Web GUI→System Settings→Time Settings→NTP Server. On the client side, point the NTP server address to the UCM6200 IP address or host name to use the UCM6200 as the NTP server. Office Time On the UCM6200, the system administrator can define "office time", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure office time, go to Web GUI→System Settings→Time Settings→Office Time. Click on "Create New Office Time" to create an office time. Figure 46: Create New Office Time Table 18: Create New Office Time Start Time Configure the start time for office hour. End Time Configure the end time for office hour UCM6200 Series User Manual Version 1.0.19.21 P a g e | 84 Week Select the work days in one week. Show Advanced Options Check this option to show advanced options. Once selected, please specify "Month" and "Day" below. Month Select the months for office time. Day Select the work days in one month. Select "Start Time", "End Time" and the day for the "Week" for the office time. The system administrator can also define month and day of the month as advanced options. Once done, click on "Save" and then "Apply Change" for the office time to take effect. The office time will be listed in the web page as the figure shows below. Figure 47: Settings→Time Settings→Office Time • Click on to edit the office time. • Click on to delete the office time. • Click on "Delete Selected Office Times" to delete multiple selected office times at once. Holiday On the UCM6200, the system administrator can define "holiday", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure holiday, go to Web GUI→System Settings→Time Settings→Holiday. Click on "Create New Holiday" to create holiday time. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 85 Figure 48: Create New Holiday Table 19: Create New Holiday Name Specify the holiday name to identify this holiday. Holiday Memo Create a note for the holiday. Month Select the month for the holiday. Day Select the day for the holiday. Show Advanced Options Week Check this option to show advanced options. If selected, please specify the days as holiday in one week below. Select the days as holiday in one week. Enter holiday "Name" and "Holiday Memo" for the new holiday. Then select "Month" and "Day". The system administrator can also define days in one week as advanced options. Once done, click on "Save" and then "Apply Change" for the holiday to take effect. The holiday will be listed in the web page as the figure shows below. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 86 Figure 49: Settings→Time Settings→Holiday • Click on to edit the holiday. • Click on to delete the holiday. • Click on "Delete Selected Holidays" to delete multiple selected holidays at once. ----------------------------------------------------------------------------------------------------------------------------- --------------Note: For more details on how to use office time and holiday, please refer to the link below: http://www.grandstream.com/sites/default/files/Resources/office_time_and_holiday_on_ucm6xxx.pdf ----------------------------------------------------------------------------------------------------------------------------- --------------- Email Settings Email settings The Email application on the UCM6200 can be used to send out alert event Emails, Fax (Fax-To-Email), Voicemail (Voicemail-To-Email) etc. The configuration parameters can be accessed via Web GUI→System Settings→Email Settings→Email Settings. Table 20: Email Settings TLS Enable Enable or disable TLS during transferring/submitting your Email to another SMTP server. The default setting is "Yes". Select Email type. • MTA: Mail Transfer Agent. The Email will be sent from the configured domain. When MTA is selected, there is no need to set Type up SMTP server for it or no user login is required. However, the Emails sent from MTA might be considered as spam by the target SMTP server. • Client: Submit Emails to the SMTP server. A SMTP server is UCM6200 Series User Manual Version 1.0.19.21 P a g e | 87 required and users need login with correct credentials. Domain Server Username Password Specify the domain name to be used in the Email when using type "MTA". Specify the SMTP server when using type "Client". Username is required when using type "Client". Normally it's the Email address. Password to login for the above Username (Email address) is required when using type "Client". Enable or Disable Email-to-Fax feature. If enabled, the UCM will monitor the configured email inbox (using provided [Username] and [Password]) for emails with the subject Enable Email-to-Fax "SendFaxMail To XXX". Example: SendFaxMail To 7200 The UCM will extract the attachments of detected emails and send it to the XXX extension by fax. The attachment must be in PDF/TIF/TIFF format. Note: This field will appear when using Type “Client”. Email-to-Fax Blacklist/Whitelist Enables the Email to fax Blacklist/Whitelist functionality. Specify the Email address blacklist/whitelist for local extensions. This Internal Blacklist/Whitelist feature prevents faxing from unauthorized email addresses. The internal list includes only contacts with local extensions. Specify the Email address blacklist/whitelist for non-local contacts. This feature prevents faxing from unauthorized email addresses. The External Blacklist/Whitelist external list is for non-local contacts. Note: Multiple addresses can be separated with semicolon (;) i.e. " XXX;YYY ". POP/POP3 Server Address POP/POP3 Server Port Display Name Sender Configure the POP/POP3 server address for the configured username Example: pop.gmail.com Configure the POP/POP3 server port for the configured username Example: 995 Specify the display name in the FROM header in the Email. Specify the sender's Email address. For example: pbx@example.mycompany.com. The following figure shows a sample Email setting on the UCM6200, assuming the Email is using 192.168.6.202 as the SMTP server. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 88 Figure 50: UCM6200 Email Settings Once the configuration is finished, click on "Test". In the prompt, fill in a valid Email address to send a test Email to verify the Email settings on the UCM6200. Email Templates The Email templates on the UCM6200 can be used for email notification the configuration parameters can be accessed via Web GUI→Settings→Email Settings→Email Templates. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 89 Figure 51: Email Templates Press on to upload pictures to be used on email templates. Press to reset all email templates to default ones. To configure the email template, click the button under Options column, and edit the template as desired. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 90 Figure 52: Conference Schedule Template - Users have the ability to preview mail sample by clicking on - Click on - Finally, users can click on . in order to restore the default email template. to upload a custom picture to the email template to display their own logo in the sent mails for example Email Send Log Under UCM Web GUI→System Settings→Email Settings→Email Send Log, users could search, filter and check whether the Email is sent out successfully or not. This page will also display the corresponding error message if the Email is not sent out successfully. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 91 Figure 53: Email Send log Table 21: Email Log Field Description Start Time Enter the start time for filter End Time Enter the end time for filter Receivers Enter the email recipient, while searching for multiple recipients, please separate then with comma and no spaces. Send Result Enter the status of the send result to filter with Return Code Enter the email code to filter with Email Send Module Select the email module to filter with from the drop-down list, which contains: All Modules Extension Voicemail Conference Schedule User Password Alert Events CDR Fax Test UCM6200 Series User Manual Version 1.0.19.21 P a g e | 92 Email logs will be shown on bottom of the “Email Send Log” page, as shown on the following figure. Figure 54: Email Logs UCM6200 Series User Manual Version 1.0.19.21 P a g e | 93 PROVISIONING Overview Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file. The UCM6200 provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero-configuration manner by generating XML config file and having the phone to download it within LAN area. This allows users to finish the installation with ease and start using the SIP devices in a managed way. To provision a phone, three steps are involved, i.e., discovery, configuration and provisioning. This section explains how Zero Config works on the UCM6200. The settings for this feature can be accessed via Web GUI→Value-added Features→Zero Config. Configuration Architecture for End Point Device Started from firmware version 1.0.7.10, the end point device configuration in zero config is divided into the following three layers with priority from the lowest to the highest: • Global This is the lowest layer. Users can configure the most basic options that could apply to all Grandstream SIP devices during provisioning via Zero config. • Model In this layer, users can define model-specific options for the configuration template. • Device This is the highest layer. Users can configure device-specific options for the configuration for individual device here. Each layer also has its own structure in different levels. Please see figure below. The details for each layer are explained in sections [Global configuration], [Model configuration] and [Device Configuration]. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 94 Figure 55: Zero Config Configuration Architecture for End Point Device The configuration options in model layer and device layer have all the option in global layers already, i.e., the options in global layer is a subset of the options in model layer and device layer. If an option is set in all three layers with different values, the highest layer value will override the value in lower layer. For example, if the user selects English for Language setting in Global Policy and Spanish for Language setting in Default Model Template, the language setting on the device to be provisioned will use Spanish as model layer has higher priority than global layer. To sum up, configurations in higher layer will always override the configurations for the same options/fields in the lower layer when presented at the same time. After understanding the zero-config configuration architecture, users could configure the available options for end point devices to be provisioned by the UCM6200 by going through the three layers. This configuration architecture allows users to set up and manage the Grandstream end point devices in the same LAN area in a centralized way. Auto Provisioning Settings By default, the Zero Config feature is enabled on the UCM6200 for auto provisioning. Three methods of auto provisioning are used. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 95 Figure 56: UCM6200 Zero Config • SIP SUBSCRIBE When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6200 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6200 and take the new configuration. • DHCP OPTION 66 Route mode need to be set to use this feature. When the phone restarts (by default DHCP Option 66 is turned on), it will send out a DHCP DISCOVER request. The UCM6200 receives it and returns DHCP OFFER with the config server path URL in Option 66, for example, https://192.168.2.1:8089/zccgi/. The phone will then use the path to download the config file generated in the UCM6200. • mDNS When the phone boots up, it sends out mDNS query to get the TFTP server address. The UCM6200 will respond with its own address. The phone will then send TFTP request to download the XML config file from the UCM6200. To start the auto provisioning process, under Web GUI→Value-added Features→Zero Config→Zero Config Settings, fill in the auto provision information. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 96 Figure 57: Auto Provision Settings Table 22: Auto Provision Settings Enable Zero Config Enable or disable the zero-config feature on the PBX. The default setting is enabled. By default, this is disabled. If disabled, when SIP device boots up, the UCM6200 will not send the SIP device the URL to download the config file and therefore the SIP device will not be automatically provisioned by the Enable Automatic Configuration Assignment UCM6200. Note: When disabled, SIP devices can still be provisioned by manually sending NOTIFY from the UCM6200 which will include the XML config file URL for the SIP device to download. Automatically Assign Extension If enabled, when the device is discovered, the PBX will automatically assign an extension within the range defined in "Zero Config Extension Segment" to the device. The default setting is disabled. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 97 Click on the link "Zero Config Extension Segment" to specify the extension Zero Config Extension Segment range to be assigned if "Automatically Assign Extension" is enabled. The default range is 5000-6299. Zero Config Extension Segment range can be defined in Web GUI→PBX Settings→General Settings→General page→Extension Preference section: "Auto Provision Extensions". If enabled, the extension list will be sent out to the device after receiving Enable Pick Extension the device's request. This feature is for the GXP series phones that support selecting extension to be provisioned via phone's LCD. The default setting is disabled. Click on the link "Pick Extension Segment" to specify the extension list to be sent to the device. The default range is 4000 to 4999. Pick Extension Pick Extension Segment Segment range can be defined in Web GUI→PBX Settings→General Settings→General page→Extension Preference section: "Pick Extensions". Pick Extension Period (hour) Specify the number of minutes to allow the phones being provisioned to pick extensions. This feature allows the UCM to provision devices in different subnets other than UCM network. Enter subnets IP addresses to allow devices within these subnets to be provisioned. The syntax is/ . Subnet Whitelist Examples: 10.0.0.1/8 192.168.6.0/24 Note: Only private IP ranges (10.0.0.0 | 172.16.0.0 | 192.168.0.0) are supported. Please make sure an extension is manually assigned to the phone or "Automatically Assign Extension" is enabled during provisioning. After the configuration on the UCM6200 Web GUI, click on "Save" and "Apply Changes". Once the phone boots up and picks up the config file from the UCM6200, it will take the configuration right away. Discovery Grandstream endpoints are automatically discovered after bootup. Users could also manually discover device by specifying the IP address or scanning the entire LAN network. Three methods are supported to scan the devices. • PING • ARP • SIP Message (NOTIFY) UCM6200 Series User Manual Version 1.0.19.21 P a g e | 98 Click on "Auto Discover" under Web GUI→Value-added Features→Zero Config→Zero Config, fill in the "Scan Method" and "Scan IP". The IP address segment will be automatically filled in based on the network mask detected on the UCM6200. If users need scan the entire network segment, enter 255 (for example, 192.168.40.255) instead of a specific IP address. Then click on "Save" to start discovering the devices within the same network. To successfully discover the devices, "Zero Config" needs to be enabled on the UCM6200 Web GUI→Value-added Features→Zero Config→Auto Provisioning Settings. Figure 58: Auto Discover The following figure shows a list of discovered phones. The MAC address, IP Address, Extension (if assigned), Version, Vendor, Model, Connection Status, Create Config, Options (Edit /Delete /Update /Reboot /Access Device WebGUI) are displayed in the list. Figure 59: Discovered Devices UCM6200 Series User Manual Version 1.0.19.21 P a g e | 99 Uploading Devices List Besides the built-in discovery method on the UCM, users could prepare a list of devices on .CSV file and upload it by clicking on the button , after which a success message prompt should be displayed. Users need to make sure that the CSV file respects the format as shown on the following figure and that the entered information is correct (valid IP address, valid MAC address, device model ..etc), otherwise the UCM will reject the file and the operation will fail: Figure 60: Device list - CSV file sample Managing discovered devices: • Sorting: Press or to sort per MAC Address, IP Address, Version, Vendor, Model or Create Config columns from lower to higher or higher to lower respectively. • Filter: Select a filter ▪ All: Display all discovered devices. to display corresponding results. ▪ Scan Results: Display only manually discovered devices. [Discovery] ▪ IP Address: Enter device IP and press Search button. ▪ MAC Address: Enter device MAC and press Search button. ▪ Model: Enter a model name and press Search button. Example: GXP2130. Figure 61: Managing Discovered Devices UCM6200 Series User Manual Version 1.0.19.21 P a g e | 100 From the main menu of zero config, users can perform the following operations: • Click on • Click on • Click on • Click on • Click on in order to access to the discovery menu as shown on [Discovery] section. to add a new device to zero config database using its MAC address. to delete selected devices from the zero-config database. to modify selected devices. to batch update a list of devices, the UCM on this case will send SIP NOTIFY message to all selected devices in order to update them at once. • Click on to reboot selected devices (the selected devices, should have been provisioned with extensions since the phone will authenticate the server which is trying to send it reboot command). • Click on • Click on • Click on to clear all devices configurations. to upload CSV file containing list of devices. to copy configuration from one device to another. This can be useful for easily replace devices and note that this feature works only between devices of same model. All these operations will be detailed on the next sections. Global configuration Global policy Global configuration will apply to all the connected Grandstream SIP end point devices in the same LAN with the UCM6200 no matter what the Grandstream device model it is. It is divided into two levels: • Web GUI→Value-added Features→Zero Config→Global Policy • Web GUI→Value-added Features→Zero Config→Global Templates. • Global Templates configuration has higher priority to Global Policy configuration. Global Policy can be accessed in Web GUI→Value-added Features→Zero Config→Global Policy page. On the top of the configuration table, users can select category in the “Options” dropdown list to quickly navigate to the category. The categories are: • Localization: configure display language, data and time. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 101 • Phone Settings: configure dial plan, call features, NAT, call progress tones and etc. • Contact List: configure LDAP and XML phonebook download. • Maintenance: configure upgrading, web access, Telnet/SSH access and syslog. • Network Settings: configure IP address, QoS and STUN settings. • Customization: customize LCD screen wallpaper for the supported models. • Communication Settings: configure Email and FTP settings Select the checkbox on the left of the parameter you would like to configure to activate the dropdown list for this parameter. Figure 62: Global Policy Categories The following tables list the Global Policy configuration parameters for the SIP end device. Table 23: Global Policy Parameters – Localization Language settings Language Select the LCD display language on the SIP end device. Date and Time Date Format Time Format NTP Server Time Zone Configure the date display format on the SIP end device’s LCD. Configure the time display in 12-hour or 24-hour format on the SIP end device’s LCD. Configure the URL or IP address of the NTP server. The SIP end device may obtain the date and time from the server. Configure the time zone used on the SIP end device. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 102 Table 24: Global Policy Parameters – Phone Settings Default Call Settings Dial Plan Configure the default dial plan rule. For syntax and examples, please refer to user manual of the SIP devices to be provisioned for more details. When enabled, “Do Not Disturb”, “Call Forward” and other call features can Enable Call Features be used via the local feature code on the phone. Otherwise, the ITSP feature code will be used. Use # as Dial Key If set to “Yes”, pressing the number key “#” will immediately dial out the input digits. If set to “Yes”, the phone will automatically turn on the speaker phone to Auto Answer by Call-info answer incoming calls after a short reminding beep, based on the SIP Call-Info header sent from the server/proxy. The default setting is enabled. NAT Traversal User Random Port Configure if NAT traversal mechanism is activated. If set to “Yes”, this parameter will force random generation of both the local SIP and RTP ports. General Settings Configure call progress tones including ring tone, dial tone, second dial tone, message waiting tone, ring back tone, call waiting tone, busy tone and reorder tone using the following syntax: f1=val, f2=val[, c=on1/ off1[- on2/ off2[- on3/ off3]]]; Call Progress Tones • Frequencies are in Hz and cadence on and off are in 10ms). • “on” is the period (in ms) of ringing while “off” is the period of silence. Up to three cadences are supported. • Please refer to user manual of the SIP devices to be provisioned for more details Select “Default Mode” or “Toggle Headset/Speaker” for the Headset key. HEADSET Key Mode Please refer to user manual of the SIP devices to be provisioned for more details. Table 25: Global Policy Parameters – Contact List LDAP Phonebook Select “Manual” or “PBX” as the LDAP configuration source. • Source If “Manual” is selected, the LDAP configuration below will be applied to the SIP end device. • If “PBX” is selected, the LDAP configuration built-in from UCM6200 Web GUI→System Settings→LDAP Server will be applied. Address Configure the IP address or DNS name of the LDAP server. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 103 Port Configure the LDAP server port. The default value is 389. This is the location in the directory where the search is requested to begin. Base DN User Name Password Number Filter Name Filter Version Example: • dc=grandstream, dc=com • ou=Boston, dc=grandstream, dc=com Configure the bind “Username” for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds. Configure the bind “Password” for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds. Configure the filter used for number lookups. Please refer to user manual for more details. Configure the filter used for name lookups. Please refer to user manual for more details. Select the protocol version for the phone to send the bind requests. The default value is 3. Specify the “name” attributes of each record which are returned in the LDAP search result. Name Attribute Example: gn cn sn description Specify the “number” attributes of each record which are returned in the LDAP search result. Number Attribute Example: telephoneNumber telephoneNumber Mobile Configure the entry information to be shown on phone’s LCD. Up to 3 fields Display Name can be displayed. Example: %cn %sn %telephoneNumber Max Hits Search Timeout Sort Results Incoming Calls Outgoing Calls Specify the maximum number of results to be returned by the LDAP server. Valid range is 1 to 3000. The default value is 50. Specify the interval (in seconds) for the server to process the request and client waits for server to return. Valid range is 0 to 180. Default value is 30. Specify whether the searching result is sorted or not. Default setting is No. Configure to enable LDAP number searching when receiving calls. The default setting is No. Configure to enable LDAP number searching when making calls. The default setting is No. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 104 Configures the display name when LDAP looks up the name for incoming Lookup Display Name call or outgoing call. It must be a subset of the LDAP Name Attributes. XML Phonebook Select the source of the phonebook XML server. • Disable Disable phonebook XML downloading. • Manual Once selected, users need specify downloading protocol HTTP, HTTPS or TFTP and the server path to download the phonebook XML Phonebook XML Server file. The server path could be IP address or URL, with up to 256 characters. • Local UCM Server Once selected, click on the Server Path field to upload the phonebook XML file. Please note: after uploading the phonebook XML file to the server, the original file name will be used as the directory name and the file will be renamed as phonebook.xml under that directory. Phonebook Download Configure the phonebook download interval (in Minute). If set to 0, Interval automatic download will be disabled. Valid range is 5 to 720. Remove manually-edited If set to “Yes”, when XML phonebook is downloaded, the entries added entries on download manually will be automatically removed. Table 26: Global Policy Parameters – Maintenance Upgrade and Provision Firmware source via ZeroConfig provisioning could a URL for external server address, local UCM directory or USB media if plugged in to the UCM6200. Select a source to get the firmware file: • URL If select to use URL to upgrade, complete the configuration for the Firmware Source following four parameters: “Upgrade Via”, “Server Path”, “File Prefix” and “File Postfix”. • Local UCM Server Firmware can be uploaded to the UCM6200 internal storage for firmware upgrade. If selected, click on “Manage Storage” icon next to “Directory” option, upload firmware file and select directory for the end device to retrieve the firmware file. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 105 • Local USB Media If selected, the USB storage device needs to be plugged into the UCM6200 and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory. • Local SD Card Media If selected, an SD card needs to be plugged into the UCM6200 and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory. Upgrade via Server Path When URL is selected as firmware source, configure upgrade via TFTP, HTTP or HTTPS. When URL is selected as firmware source, configure the firmware upgrading server path. When URL is selected as firmware source, configure the firmware file File Prefix prefix. If configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone, if URL is selected as firmware source. When URL is selected as firmware source, configure the firmware file File Postfix postfix. If configured, only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone. Allow DHCP Option 43/66 If DHCP option 43 or 66 is enabled on the LAN side, the TFTP server can be redirected. If enabled, the end point device will automatically upgrade if a new firmware is detected. Users can select automatic upgrading by day, by week or by minute. • By week Once selected, specify the day of the week to check HTTP/TFTP Automatic Upgrade server for firmware upgrades or configuration files changes. • By day Once selected, specify the hour of the day to check the HTTP/TFTP server for firmware upgrades or configuration files changes. • By minute Once selected, specify the interval X that the SIP end device will request for new firmware every X minutes. Firmware Upgrade Rule Specify how firmware upgrading and provisioning request to be sent. Web Access Admin Password Configure the administrator password for admin level login. End-User Password Configure the end-user password for the end user level login. Web Access Mode Select HTTP or HTTPS as the web access protocol. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 106 Web Server Port Configure the port for web access. The valid range is 1 to 65535. Security Enable Telnet/SSH access for the SIP end device. If the SIP end device Disable Telnet/SSH supports Telnet access, this option controls the Telnet access of the device; if the SIP end device supports SSH access, this option controls the SSH access of the device. Syslog Syslog Server Configure the URL/IP address for the syslog server. Syslog Level Select the level of logging for syslog. Send SIP Log Configure whether the SIP log will be included in the syslog message. Table 27: Global Policy Parameters – Network Settings Basic Settings Configure how the SIP end device shall obtain the IP address. DHCP or PPPoE can be selected. • DHCP Once selected, users can specify the Host Name (option 12) of the SIP IP Address end device as DHCP client, and Vendor Class ID (option 60) used by the client and server to exchange vendor class ID information. • PPPoE Once selected, users need specify the Account ID, Password and Service Name for PPPoE. Advanced Setting Layer 3 QoS Define the Layer 3 QoS parameter. This value is used for IP Precedence, Diff-Serv or MPLS. Valid range is 0-63. Layer 2 QoS Tag Assign the VLAN Tag of the Layer 2 QoS packets. Valid range is 0 -4095. Layer 2 QoS Priority Value Assign the priority value of the Layer 2 QoS packets. Valid range is 0-7. STUN Server Configure the IP address or Domain name of the STUN server. Only nonsymmetric NAT routers work with STUN. Specify how often the phone will send a blank UDP packet to the SIP server Keep Alive Interval in order to keep the “ping hole” on the NAT router to open. Valid range is 10-160. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 107 Table 28: Global Policy Parameters – Customization Wallpaper Check this option if the SIP end device shall use 1024 x 600 resolution for the LCD screen wallpaper. • Screen Resolution 1024 x 600 Source Configure the location where wallpapers are stored. • File If “URL” is selected as source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as source, click to upload wallpaper file to the UCM6200. Check this option if the SIP end device shall use 800 x 400 resolution for the LCD screen wallpaper. • Screen Resolution 800 x 400 Source Configure the location where wallpapers are stored. • File If “URL” is selected as source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as source, click to upload wallpaper file to the UCM6200. Check this option if the SIP end device shall use 480 x 272 resolution for the LCD screen wallpaper. • Screen Resolution 480 x 272 Source Configure the location where wallpapers are stored. • File If “URL” is selected as source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as source, click to upload wallpaper file to the UCM6200. Check this option if the SIP end device supports 320 x 240 resolution for the LCD screen wallpaper. • Screen Resolution 320 x 240 Source Configure the location where wallpapers are stored. • File If “URL” is selected as source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as source, click to upload wallpaper file to the UCM6200. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 108 Table 29: Global Policy Parameters – Communication Settings Email Settings Check this option to configure the email settings that will be sent to the provisioned phones: • Server IP address of the SMTP server • Port SMTP server port • From E-Mail address Email address • SMTP Settings Sender User Name User name of the sender • Password Recovery Email Email where recovered password will be sent • Alarm receive Email 1 Email address where alarms notifications will be sent • Alarm receive Email 1 Email address where alarms notifications will be sent • Enable SSL Enable SSL protocol for SMTP FTP Check this option to configure the FTP settings that will be sent to the provisioned phones: • Storage Server Type Either FTP or Central Storage • FTP Server FTP server address • Port FTP port to be used • User Name FTP user name • Path FTP Directory path UCM6200 Series User Manual Version 1.0.19.21 P a g e | 109 Global Templates Global Templates can be accessed in Web GUI→Value-added Features→Zero Config→Global Templates. Users can create multiple global templates with different sets of configurations and save the templates. Later on, when the user configures the device in Edit Device dialog→Advanced Settings, the user can select to use one of the global templates for the device. Please refer to section [Manage Devices] for more details on using the global templates. When creating global template, users can select the categories and the parameters under each category to be used in the template. The global policy and the selected global template will both take effect when generating the config file. However, the selected global template has higher priority to the global policy when it comes to the same setting option/field. If the same option/field has different value configured in the global policy and the selected global template, the value for this option/field in the selected global template will override the value in global policy. Click on "Create New Template" to add a global template. Users will see the following configurations. Table 30: Create New Template Template Name Create a name to identify this global template. Description Provide a description for the global template. This is optional. Active Check this option to enable the global template. • Click on to edit the global template. The window for editing global template is shown in the following figure. In the “Options” field, after entering the option name key word, the options containing the key word will be listed. Users could then select the options to be modified and click on “Add Option” to add it into the global template. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 110 Figure 63: Edit Global Template The added options will show in the list. Users can then enter or select value for each option to be used in the global template. On the left side of each added option, users can click on template. On the right side of each option, users can click on to remove this option from the to reset the option value to the default value. Click on “Save” to save this global template. • The created global templates will show in the Web GUI→Value-added Features→Zero Config→Global Templates page. Users can click on to delete the global template or click on “Delete Selected Templates” to delete multiple selected templates at once. • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected templates. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 111 Model configuration Model templates Model layer configuration allows users to apply model-specific configurations to different devices. Users could create/edit/delete a model template by accessing Web GUI, page Value-added Features→Zero Config→Model Templates. If multiple model templates are created and enabled, when the user configures the device in Edit Device dialog→Advanced Settings, the user can select to use one of the model templates for the device. Please refer to section [Manage Devices] for more details on using the model template. For each created model template, users can assign it as default model template. If assigned as default model template, the values in this model template will be applied to all the devices of this model. There is always only one default model template that can be assigned at one time on the UCM6200. The selected model template and the default model template will both take effect when generating the config file for the device. However, the model template has higher priority to default model template when it comes to the same setting option/field. If the same option/field has different value configured in the default model template and the selected model template, the value for this option/field in the selected model template will override the value in default model template. • Click on “Create New Template” to add a model template. Table 31: Create New Model Template Select a model to apply this template. The supported Grandstream models Model are listed in the dropdown list for selection. Template Name Create a name for the model template. Description Enter a description for the model template. This is optional. Select to assign this model template as the default model template. The value Default Model Template of the option in default model template will be overridden if other selected model template has a different value for the same option. Active • Click on Check this option to enable the model template. to edit the model template. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 112 The editing window for model template is shown in the following figure. In the “Options” field, enter the option name key word, the option that contains the key word will be listed. User could then select the option and click on “Add Option” to add it into the model template. Once added, the option will be shown in the list below. On the left side of each option, users can click on to remove this option from the model template. On the right side of each option, users can click on to reset the option to the default value. User could also click on “Add New Field” to add a P value number and the value to the configuration. The following figure shows setting P value “P1362” to “en”, which means the display language on the LCD is set to English. For P value information of different models, please refer to configuration template here http://www.grandstream.com/support/tools. Figure 64: Edit Model Template • Click on Save when done. The model template will be displayed on Web GUI→Value-added Features→Zero Config→Model Templates page. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 113 • Click on to delete the model template or click on “Delete Selected Templates” to delete multiple selected templates at once. • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates. Model Update UCM6200 zero config feature supports provisioning all models of Grandstream SIP end devices including OEM device models. OEM Models Users can associate OEM device models with their original Grandstream-branded models, allowing these OEM devices to be provisioned appropriately. • Click on • In the Source Model field, select the Grandstream device that the OEM model is based on from the dropdown button. list. • For the Destination Model and Destination Vendor field, enter the custom OEM model name and vendor name. • The newly added OEM model should now be selectable as an option in Model fields. Figure 65: OEM Models UCM6200 Series User Manual Version 1.0.19.21 P a g e | 114 Model Template Package List Templates for most of the Grandstream models are built in with the UCM6200 already. Templates for GS Wave and Grandstream surveillance products require users to download and install under Web GUI→Value-added Features→Zero Config→Model Update first before they are available in the UCM6200 for selection. After downloading and installing the model template to the UCM6200, it will show in the dropdown list for “Model” selection when editing the model template. • Click on to download the template. • Click on to upgrade the model template. Users will see this icon available if the device model has template updated in the UCM6200. Figure 66: Template Management Upload Model Template Package In case the UCM6200 is placed in the private network and Internet access is restricted, users will not be able to get packages by downloading and installing from the remote server. Model template package can be manually uploaded from local device through Web GUI. Please contact Grandstream customer support if the model package is needed for manual uploading. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 115 Figure 67: Upload Model Template Manually Device Configuration On Web GUI, page Value-added Features→Zero Config→Zero Config, users could create new device, delete existing device(s), make special configuration for a single device, or send NOTIFY to existing device(s). Create New Device Besides configuring the device after the device is discovered, users could also directly create a new device and configure basic settings before the device is discovered by the UCM6200. Once the device is plugged in, it can then be discovered and provisioned. This gives the system administrator adequate time to set up each device beforehand. Click on "Create New Device" and the following dialog will show. Follow the steps below to create the configurations for the new device. 1. Firstly, select a model for the device to be created and enter its MAC address, IP address and firmware version (optional) in the corresponding field. 2. Basic settings will show a list of settings based on the model selected in step 1. Users could assign extensions to accounts, assign functions to Line Keys and Multiple-Purposed Keys if supported on the selected model. 3. Click on “Create New Device” to save the configuration for this device. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 116 Figure 68: Create New Device Manage Devices The device manually created or discovered from Auto Discover will be listed in the Web GUI→Value-added Features→Zero Config→Zero Config page. Users can see the devices with their MAC address, IP address, vendor, model etc. Figure 69: Manage Devices • Click on to access the Web GUI of the phone. • Click on to edit the device configuration. A new dialog will be displayed for the users to configure “Basic” settings and “Advanced” settings. “Basic” settings have the same configurations as displayed when manually creating a new device, i.e., account, line key and MPK settings; “Advanced” settings allow users to configure more details in a five-level structure. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 117 Figure 70: Edit Device A preview of the “Advanced” settings is shown in the above figure. There are five levels configurations as described in (1) (2) (3) (4) (5) below, with priority from the lowest to the highest. The configurations in all levels will take effect for the device. If there are same options existing in different level configurations with different value configured, the higher level configuration will override the lower level configuration. (1) Global Policy This is the lowest level configuration. The global policy configured in Web GUI→Value-added Features→Zero Config→Global Policy will be applied here. Clicking on “Modify Global Policy” to redirect to page Value-added Features→Zero Config→Global Policy. (2) Global Templates Select a global template to be used for the device and click on to add. Multiple global templates can be selected and users can arrange the priority by adjusting orders via and . All the selected global templates will take effect. If the same option exists on multiple selected global templates, the value in the template with higher priority will override the one in the template with lower priority. Click on to remove the global template from the selected list. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 118 (3) Default Model Template Default Model Template will be applied to the devices of this model. Default model template can be configured in model template under Web GUI→Value-added Features→Zero Config→Model Templates page. Please see default model template option in [Table 31: Create New Model Template]. (4) Model Templates Select a model template to be used for the device and click on to add. Multiple global templates can be selected and users can arrange the priority by adjusting orders via and . All the selected model templates will take effect. If the same option exists on multiple selected model templates, the value in the template with higher priority will override the one in the template with lower priority. Click on to remove the model template from the selected list. (5) Customize Device Settings This is the highest level configuration for the device. Click on “Modify Customize Device Settings” and following dialog will show. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 119 Figure 71: Edit Customize Device Settings Scroll down in the dialog to view and edit the device-specific options. If the users would like to add more options which are not in the pre-defined list, click on “Add New Field” to add a P value number and the value to the configuration. The following figure shows setting P value “P1362” to “en”, which means the display language on the LCD is set to English. The warning information on right tells that the option matching the P value number exists and clicking on it will lead to the matching option. For P value information of different models, please refer to configuration template here http://www.grandstream.com/sites/default/files/Resources/config-template.zip. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 120 Figure 72: Add P Value in Customize Device Settings • Select multiple devices that need to be modified and then click on to batch modify devices. If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 121 Figure 73: Modify Selected Devices - Same Model If selected devices are of different models, the configuration dialog is like the following figure. Click on to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 122 Figure 74: Modify Selected Devices - Different Models -------------------------------------------------------------------------------------------------------------------------------------------- ------Note: Performing batch operation will override all the existing device configuration on the page. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- After the above configurations, save the changes and go back to Web GUI→Value-added Features→Zero Config→Zero Config page. Users could then click on to send NOTIFY to the SIP end point device and trigger the provisioning process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 123 Figure 75: Device List in Zero Config In this web page, users can also click on “Reset All Extensions” to reset the extensions of all the devices. Sample Application Assuming in a small business office where there are 8 GXP2140 phones used by customer support and 1 GXV3275 phone used by customer support supervisor. 3 of the 8 customer support members speak Spanish and the rest speak English. We could deploy the following configurations to provisioning the office phones for the customer support team. 1. Go to Web GUI→Value-added Features→Zero Config→Zero Config Settings, select “Enable Zero Config”. 2. Go to Web GUI→Value-added Features→Zero Config→Global Policy, configure Date Format, Time Format and Firmware Source as follows. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 124 Figure 76: Zero Config Sample - Global Policy 3. Go to Web GUI→Value-added Features→Zero Config→Model Templates, create a new model template “English Support Template” for GXP2140. Add option “Language” and set it to “English”. Then select the option “Default Model Template” to make it the default model template. 4. Go to Web GUI→Value-added Features→Zero Config→Model Templates, create another model template “Spanish Support Template” for GXP2140. Add option “Language” and set it to “Español”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 125 5. After 9 devices are powered up and connected to the LAN network, use “Auto Discover” function or “Create New Device” function to add the devices to the device list on Web GUI→Value-added Features→Zero Config→Zero Config. 6. On Web GUI→Value-added Features→Zero Config→Zero Config page, users could identify the devices by their MAC addresses or IP addresses displayed on the list. Click on to edit the device settings. 7. For each of the 5 phones used by English speaking customer support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. Users will see the English support template is applied since this is the default model template. A preview of the device settings will be listed on the right side. Figure 77: Zero Config Sample - Device Preview 1 8. For the 3 phones used by Spanish support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 126 Figure 78: Zero Config Sample - Device Preview 2 Select “Spanish Support Template” in “Model Template”. The preview of the device settings is displayed on the right side and we can see the language is set to “Español” since Model Template has the higher priority for the option “Language”, which overrides the value configured in default model template. 9. For the GXV3275 used by the customer support supervisor, select an available extension for account 1 on “Basic” settings and click on “Save”. Users can see the preview of the device configuration in “Advanced” settings. There is no model template configured for GXV3275. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 127 Figure 79: Zero Config Sample - Device Preview 3 10. Click on “Apply Changes” to apply saved changes. 11. On the Web GUI→Value-added Features→Zero Config→Zero Config page, click on to trigger the device to download config file from UCM6200. to send NOTIFY Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6200. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD. The GXV3275 used by the supervisor will be provisioned to use the default language on LCD display since it’s not specified in the global policy. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 128 EXTENSIONS Create New User Create New SIP Extension To manually create new SIP user, go to Web GUI→Extension/Trunk→Extensions. Click on "Add" and a new dialog window will show for users to fill in the extension information. Figure 80: Create New Device Extension options are divided into four categories: • Basic Settings • Media • Features • Specific Time • Follow me UCM6200 Series User Manual Version 1.0.19.21 P a g e | 129 Select first which type of extension: SIP Extension, IAX Extension or FXS Extension. The configuration parameters are as follows. Table 32: SIP Extension Configuration Parameters→Basic Settings General Extension The extension number associated with the user. Configure the CallerID Number that would be applied for outbound calls from this user. CallerID Number Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default Permission setting is "Internal". Note: Users need to have the same level as or higher level than an outbound rule's privilege to make outbound calls using this rule. SIP/IAX Password Auth ID Configure the password for the user. A random secure password will be automatically generated. It is recommended to use this password for security purpose. Configure the authentication ID for the user. If not configured, the extension number will be used for authentication. Configure Voicemail. There are three valid options and the default option is "Enable Local Voicemail". Voicemail • Disable Voicemail: Disable Voicemail. • Enable Local Voicemail: Enable voicemail for the user. • Enable Remote Voicemail: Forward the notify message from remote voicemail system for the user, and the local voicemail will be disabled. Note: Remote voicemail feature is used only for Infomatec (Brazil). Voicemail Password Skip Voicemail Password Verification Configure voicemail password (digits only) for the user to access the voicemail box. A random numeric password is automatically generated. It is recommended to use the random generated password for security purpose. When user dials voicemail code, the password verification IVR is skipped. If enabled, this would allow one-button voicemail access. By default, this option is disabled. Allows users to send voicemail recording as .wav file attachment to specified email Send Voicemail to addresses. Default setting is “No”. Email Note: When set to “Default”, the global settings in Call Features → Voicemail → Voicemail Email Settings will be used. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 130 Whether to keep the local voicemail recording after sending them. If set to “Default”, Keep Voicemail the global settings will be used. after Emailing Note: When set to “Default”, the global settings in Call Features → Voicemail → Voicemail Email Settings will be used. Enable Keep-alive If enabled, empty SDP packet will be sent to the SIP server periodically to keep the NAT port open. The default setting is "Yes". Keep-alive Configure the Keep-alive interval (in seconds) to check if the host is up. The default Frequency setting is 60 seconds. Disable This Extension If selected, this extension will be disabled on the UCM6200. Note: The disabled extension still exists on the PBX but can’t be used on the end device. User Settings First Name Last Name Email Address Configure the first name of the user. The first name can contain characters, letters, digits and _. Configure the last name of the user. The last name can contain characters, letters, digits and _. Fill in the Email address for the user. Voicemail will be sent to this Email address. Configure the password for user portal access. A random numeric password is User Password automatically generated. It is recommended to use the randomly generated password for security purpose. Select the voice prompt language to be used for this extension. The default setting is "Default" which is the selected voice prompt language under Web GUI→PBX Language Settings→Voice Prompt→Language Settings. The dropdown list shows all the current available voice prompt languages on the UCM6200. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under Web GUI→PBX Settings→Voice Prompt→Language Settings. Concurrent The maximum endpoints which can be registered into this extension. For security Registrations concerns, the default value is 1. Configure the phone number for the extension, user can type the related star code for Mobile Phone phone number followed by the extension number to call directly this number. Number Example: user can type *881000 to call the mobile number associated with extension 1000. Table 33: SIP Extension Configuration Parameters→Media SIP Settings Use NAT when the UCM6200 is on a public IP communicating with devices hidden NAT behind NAT (e.g., broadband router). If there is one-way audio issue, usually it's related to NAT configuration or Firewall's support of SIP and RTP ports. The default setting is enabled. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 131 By default, the UCM6200 will route the media steams from SIP endpoints through Can Direct Media itself. If enabled, the PBX will attempt to negotiate with the endpoints to route the media stream directly. It is not always possible for the UCM6200 to negotiate endpoint-to-endpoint media routing. The default setting is "No". Select DTMF mode for the user to send DTMF. The default setting is "RFC2833". If DTMF Mode "Info" is selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit PCMU and PCMA are required. When "Auto" is selected, RFC2833 will be used if offered, otherwise "Inband" will be used. If the phone has an assigned PSTN telephone number, this field should be set to TEL URI “User=Phone”. “User=Phone” parameter will be attached to the Request-Line and “TO” header in the SIP request to indicate the E.164 number. If set to “Enable”, “Tel” will be used instead of “SIP” in the SIP request. Alert-Info Enable T.38 UDPTL SRTP When present in an INVITE request, the alert-Info header field specifies and alternative ring tone to the UAS. Enable or disable T.38 UDPTL support. Enable SRTP for the call. The default setting is disabled. Select Fax mode. The default setting is “None”. • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and Fax Mode the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. • Fax To Email Yes – Allow Fax to Email for this extension. Faxes will be sent to the user’s email address configured in the extension’s Basic Settings. • No – Do not send any faxes to the user’s email address configured in the extension’s Basic Settings. This option controls how the extension can be used on devices within different types of network. The default setting is "Allow All". • Allow All Device in any network can register this extension. Strategy • Local Subnet Only Only the user in specific subnet can register this extension. Up to three subnet addresses can be specified. • A Specific IP Address Only the device on the specific IP address can register this extension. Select audio and video codec for the extension. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G,726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.265, H.263, H.263p, RTX and VP8. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 132 Table 34: SIP Extension Configuration Parameters→Features Call Transfer Select which presence status to set for the extension and configure call forward Presence Status conditions for each status. Six possible options are possible: “Available”, “Away”, “Chat”, “Custom”, “DND” and “Unavailable”. More details at [PRESENCE]. Enable and configure the Call Forward Unconditional target number. Available options for target number are: Call Forward Unconditional • “None”: Call forward deactivated. • “Extension”: Select an extension from dropdown list as CFU target. • “Custom Number”: Enter a customer number as target. For example: *97. • “Voicemail”: Select an extension from dropdown list. Incoming calls will be forwarded to voicemail of selected extension. • “Ring Group”: Select a ring group from dropdown list as CFU target. • “Queues”: Select a queue from dropdown list as CFU target. • “Voicemail Group”: Select a voicemail group from dropdown list as CFU target. The default setting is “None”. Select time condition for Call Forward Unconditional. CFU takes effect only during the selected time condition. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note: CFU Time • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time Condition period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. Configure the Call Forward No Answer target number. Available options for target number are: Call Forward No Answer • “None”: Call forward deactivated. • “Extension”: Select an extension from dropdown list as CFN target. • “Custom Number”: Enter a customer number as target. For example: *97. • “Voicemail”: Select an extension from dropdown list. Incoming calls will be forwarded to voicemail of selected extension. • “Ring Group”: Select a ring group from dropdown list as CFN target. • “Queues”: Select a queue from dropdown list as CFN target. • “Voicemail Group”: Select a voicemail group from dropdown list as CFN target. The default setting is “None”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 133 Select time condition for Call Forward No Answer. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Notes: CFN Time Condition • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. Configure the Call Forward Busy target number. Available options for target number are: Call Forward Busy • “None”: Call forward deactivated. • “Extension”: Select an extension from dropdown list as CFB target. • “Custom Number”: Enter a customer number as target. For example: *97. • “Voicemail”: Select an extension from dropdown list. Incoming calls will be forwarded to voicemail of selected extension. • “Ring Group”: Select a ring group from dropdown list as CFB target. • “Queues”: Select a queue from dropdown list as CFB target. • “Voicemail Group”: Select a voicemail group from dropdown list as CFB target. The default setting is “None”. Select time condition for Call Forward Busy. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Notes: CFB Time • Condition “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. Do Not Disturb If enabled the extension will ignore all incoming calls Select time condition for Do Not Disturb. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” DND Time and “Specific”. Condition Notes: • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 134 • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. If DND is enabled, all calls to this extension will be rejected except the numbers listed DND Whitelist on this list. Note: The maximum number on the Whitelist is 10. If call forward is enabled, all calls to this extension will be forwarded except the calls FWD Whitelist coming from the specified numbers on this list. Note: The Maximum number on the whitelist is 10. CC Settings If enabled, UCM6200 will automatically alert this extension when a called party is Enable CC available, given that a previous call to that party failed for some reason. By default, it’s disabled. Two modes for Call Completion are supported: CC Mode • Normal: This extension is used as ordinary extension. • For Trunk: This extension is registered from a PBX. The default setting is “Normal”. Configure the maximum number of CCSS agents which may be allocated for this CC Max Agents channel. In other words, this number serves as the maximum number of CC requests this channel can make. The minimum value is 1. Configure the maximum number of monitor structures which may be created for this CC Max Monitors device. In other words, this number tells how many callers may request CC services for a specific device at one time. The minimum value is 1. Ring Simultaneously Ring Simultaneously Enable this option to have an external number ring simultaneously along with the extension. If a register trunk is used for outbound, the register number will be used to be displayed for the external number as caller ID number. Set the external number to be rang simultaneously. ‘-’ is the connection character External Number which will be ignored. This field accepts only letters, numbers, and special characters + = * #. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 135 Time Condition for Ring Simultaneously Use callee DOD on FWD or Ring Simultaneously Ring the external number simultaneously along with the extension on the basis of this time condition. Use the DOD number when calls are being diverted/forwarded to external destinations or when ring simultaneous is configured. Monitor privilege control Allowed to Add members from “Available Extensions” to “Selected Extensions” so that the call-barging selected extensions can spy on the used extension using feature code. Seamless transfer privilege control Allowed to seamless transfer Any extensions on the UCM can perform seamless transfer. When using Pickup Incall feature, only extensions available on the “Selected Extensions” list can perform seamless transfer to the edited extension. Other Settings Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in Ring Timeout the global ring timeout setting under Web GUI→PBX Settings→Voice Prompt→Custom Prompt: General Preference. The valid range is between 5 seconds and 600 seconds. Note: If the end point also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device. Auto Record Enable automatic recording for the calls using this extension. The default setting is disabled. The recordings can be accessed under Web GUI→CDR→Recording Files. • If set to “yes”, users can skip entering the password when making outbound calls. • If set to “By Time”, users can skip entering the password when making outbound Skip Trunk Auth calls during the selected time condition. • If set to “No”, users will be asked to enter the password when making outbound calls. Time Condition for If ‘Skip Trunk Auth’ is set to ‘By Time’, select a time condition during which users can Skip Trunk Auth skip entering password when making outbound calls. Dial Trunk Password Configure personal password when making outbound calls via trunk. Support Hot- If enabled, SIP Password will accept only alphabet characters and digits. Auth ID will Desking Mode be changed to the same as Extension. Enable LDAP If enabled, the extension will be added to LDAP Phonebook PBX list. Enable WebRTC Support Enable registration and call from WebRTC. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 136 Music On Hold Call Duration Limit Maximum Call Duration Custom Call-info for Auto Answer Specify which Music On Hold class to suggest to the bridged channel when putting them on hold. The maximum duration of call-blocking. The maximum call duration (in seconds). The default value 0 means no limit. If enabled, when a call is sent to this extension from UCM, the SIP INVITE message will contain a Call-info header indicating auto answer. If disabled, UCM won't invite the extension when it's already in a call, and will do the Enable Call Waiting same work as the user is busy. Note: the option only works when the caller dials the extension directly. Table 35: SIP Extension Configuration Parameters→Specific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension. Create New IAX Extension The UCM6200 supports Inter-Asterisk eXchange (IAX) protocol. IAX is used for transporting VoIP telephony sessions between servers and terminal devices. IAX is like SIP but also has its own characteristic. For more information, please refer to RFC 5465. To manually create new IAX user, go to Web GUI→Extension/Trunk→Extensions. Click on "Add" and a new dialog window will show for users which need to make sure first to select the extension type to be IAX Extension before proceeding to fill in the extension information. The configuration parameters are as follows. Table 36: IAX Extension Configuration Parameters→Basic Settings General Extension The extension number associated with the user. Configure the CallerID Number that would be applied for outbound calls from this CallerID Number user. Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default Permission setting is "Internal". Note: Users need to have the same level as or higher level than an outbound rule's privilege to make outbound calls using this rule. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 137 SIP/IAX Password Configure the password for the user. A random secure password will be automatically generated. It is recommended to use this password for security purpose. Configure Voicemail. There are three valid options and the default option is "Enable Voicemail Voicemail Password Skip Voicemail Password Verification Disable This Extension Local Voicemail". • Disable Voicemail: Disable Voicemail. • Enable Local Voicemail: Enable voicemail for the user. Configure voicemail password (digits only) for the user to access the voicemail box. A random numeric password is automatically generated. It is recommended to use the random generated password for security purpose. When user dials voicemail code, the password verification IVR is skipped. If enabled, this would allow one-button voicemail access. By default, this option is disabled. If selected, this extension will be disabled on the UCM6200. Note: The disabled extension still exists on the PBX but can’t be used on the end device. User Settings First Name Last Name Email Address Configure the first name of the user. The first name can contain characters, letters, digits and _. Configure the last name of the user. The last name can contain characters, letters, digits and _. Fill in the Email address for the user. Voicemail will be sent to this Email address. Configure the password for user portal access. A random numeric password is User Password automatically generated. It is recommended to use the randomly generated password for security purpose. Select the voice prompt language to be used for this extension. The default setting is "Default" which is the selected voice prompt language under Web GUI→PBX Language Settings→Voice Prompt→Language Settings. The dropdown list shows all the current available voice prompt languages on the UCM6200. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under Web GUI→PBX Settings→Voice Prompt→Language Settings. Table 37: IAX Extension Configuration Parameters→Media IAX Settings Max Number of Calls Require Call Token SRTP Configure the maximum number of calls allowed for each remote IP address. Configure to enable/disable requiring call token. If set to "Auto", it might lock out users who depend on backward compatibility when peer authentication credentials are shared between physical endpoints. The default setting is "Yes". Enable SRTP for the call. The default setting is disabled. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 138 Select Fax Mode. The default setting is “None”. • None: Disable Fax. This is the default setting. • Fax Detect: Fax signal from the user/trunk during the call can be detected and Fax Mode the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. This option controls how the extension can be used on devices within different types of network. • Allow All Device in any network can register this extension. • Strategy Local Subnet Only Only the user in specific subnet can register this extension. Up to three subnet addresses can be specified. • A Specific IP Address Only the device on the specific IP address can register this extension. The default setting is "Allow All". Select audio and video codec for the extension. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G,726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.265, H.263, H.263p, RTX and VP8. Table 38: IAX Extension Configuration Parameters→Features Call Transfer Call Forward Unconditional Configure the Call Forward Unconditional target number. If not configured, the Call Forward Unconditional feature is deactivated. The default setting is deactivated. Select time condition for Call Forward Unconditional. CFU takes effect only during the selected time condition. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note: CFU Time • Condition “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. Call Forward No Configure the Call Forward No Answer target number. If not configured, the Call Answer Forward No Answer feature is deactivated. The default setting is deactivated. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 139 Select time condition for Call Forward No Answer. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Notes: CFN Time • Condition “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. Call Forward Busy Configure the Call Forward Busy target number. If not configured, the Call Forward Busy feature is deactivated. The default setting is deactivated. Select time condition for Call Forward Busy. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Notes: CFB Time • Condition “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. Ring Simultaneously Ring Simultaneously External Number Time Condition for Ring Simultaneously Enable this option to have an external number ring simultaneously along with the extension. If a register trunk is used for outbound, the register number will be used to be displayed for the external number as caller ID number. Set the external number to be rang simultaneously. ‘-’ is the connection character which will be ignored. Ring the external number simultaneously along with the extension on the basis of this time condition. Other Settings Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in Ring Timeout the global ring timeout setting under Web GUI→PBX Settings→Voice Prompt→Custom Prompt: General Preference. The valid range is between 5 seconds and 600 seconds. Note: If the end point also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 140 Enable automatic recording for the calls using this extension. The default setting is Auto Record disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. • If set to “Yes”, users can skip entering the password when making outbound calls. • If set to “By Time”, users can skip entering the password when making outbound Skip Trunk Auth calls during the selected time condition. • If set to “No”, users will be asked to enter the password when making outbound calls. Time Condition for If “Skip Trunk Auth” is set to “By Time”, select a time condition during which users can Skip Trunk Auth skip entering password when making outbound calls. Dial Trunk Password Enable LDAP Music On Hold Call Duration Limit Configure personal password when making outbound calls via trunk. If enabled, the extension will be added to LDAP Phonebook PBX lists. Configure the Music On Hold class to suggest to the bridged channel when putting them on hold. The maximum duration of call-blocking. Table 39: IAX Extension Configuration Parameters→Specific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension. Create New FXS Extension The UCM6200 supports Foreign eXchange Subscriber (FXS) interface. FXS is used when user needs to connect analog phone lines or FAX machines to the UCM6200. To manually create new FXS user, go to Web GUI→Extension/Trunk→Extensions. Click on "Add" and a new dialog window will show for users which need to make sure first to select the extension type to be FXS Extension before proceeding to fill in the extension information. The configuration parameters are as follows. Table 40: FXS Extension Configuration Parameters→Basic Settings General Extension The extension number associated with the user. Analog Station Select the FXS port to be assigned for this extension. Configure the CallerID Number that would be applied for outbound calls from this Caller ID Number user. Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 141 Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default Permission setting is "Internal". Note: Users need to have the same level as or higher level than an outbound rule's privilege to make outbound calls using this rule. Configure Voicemail. There are three valid options and the default option is "Enable Voicemail Voicemail Password Skip Voicemail Password Verification Disable This Extension Local Voicemail". • Disable Voicemail: Disable Voicemail. • Enable Local Voicemail: Enable voicemail for the user. Configure voicemail password (digits only) for the user to access the voicemail box. A random numeric password is automatically generated. It is recommended to use the random generated password for security purpose. When user dials voicemail code, the password verification IVR is skipped. If enabled, this would allow one-button voicemail access. By default, this option is disabled. If selected, this extension will be disabled on the UCM6200. Note: The disabled extension still exists on the PBX but can’t be used on the end device. User Settings First Name Last Name Email Address Configure the first name of the user. The first name can contain characters, letters, digits and _. Configure the last name of the user. The last name can contain characters, letters, digits and _. Fill in the Email address for the user. Voicemail will be sent to this Email address. Configure the password for user portal access. A random numeric password is User Password automatically generated. It is recommended to use the randomly generated password for security purpose. Select the voice prompt language to be used for this extension. The default setting is "Default" which is the selected voice prompt language under Web GUI→PBX Language Settings→Voice Prompt→Language Settings. The dropdown list shows all the current available voice prompt languages on the UCM6200. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under Web GUI→PBX Settings→Voice Prompt→Language Settings. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 142 Table 41: FXS Extension Configuration Parameters→Media Analog Settings Call Waiting User ‘#’ as SEND RX Gain TX Gain Configure to enable/disable call waiting feature. The default setting is "No". If configured, the # key can be used as SNED key after dialing the number on the analog phone. The default setting is "Yes". Configure the RX gain for the receiving channel of analog FXS port. The valid range is -30dB to +6dB. The default setting is 0. Configure the TX gain for the transmitting channel of analog FXS port. The valid range is -30dB to +6dB. The default setting is 0. Configure the minimum period of time (in milliseconds) that the hook-flash must MIN RX Flash remain unpressed for the PBX to consider the event as a valid flash event. The valid range is 30ms to 1000ms. The default setting is 200ms. Configure the maximum period of time (in milliseconds) that the hook-flash must MAX RX Flash remain unpressed for the PBX to consider the event as a valid flash event. The minimum period of time is 256ms and it can't be modified. The default setting is 1250ms. If enabled, a polarity reversal will be marked as received when an outgoing call is Enable Polarity answered by the remote party. For some countries, a polarity reversal is used for Reversal signaling the disconnection of a phone line and the call will be considered as Hangup on a polarity reversal. The default setting is "Yes". Specify "ON", "OFF" or a value (the power of 2) from 32 to 1024 as the number of taps of cancellation. Echo Cancellation Note: When configuring the number of taps, the number 256 is not translated into 256ms of echo cancellation. Instead, 256 taps mean 256/8 = 32 ms. The default setting is "ON", which is 128 taps. 3-Way Calling Send CallerID After Configure to enable/disable 3-way calling feature on the user. The default setting is enabled. Configure the number of rings before sending CID. Default setting is 1. For FXS extension, there are three options available in Fax Mode. The default setting is “None”. • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension. Fax Mode If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. • Fax Gateway: If selected, the UCM6200 can support conversation and processing of Fax data from T.30 to T.38 or T.38 to T.30. only for FXS ports. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 143 Table 42: FXS Extension Configuration Parameters→Features Call Transfer Call Forward Configure the Call Forward Unconditional target number. If not configured, the Call Unconditional Forward Unconditional feature is deactivated. The default setting is deactivated. Select time condition for Call Forward Unconditional. CFU takes effect only during the selected time condition. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note: CFU Time • Condition “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. Call Forward No Configure the Call Forward No Answer target number. If not configured, the Call Answer Forward No Answer feature is deactivated. The default setting is deactivated. Select time condition for Call Forward No Answer. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Notes: CFN Time • Condition “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. Call Forward Busy Configure the Call Forward Busy target number. If not configured, the Call Forward Busy feature is deactivated. The default setting is deactivated. Select time condition for Call Forward Busy. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Notes: CFB Time • Condition “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System Settings→Time Settings→Office Time/Holiday page. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 144 CC Settings Enable CC If enabled, UCM6200 will automatically alert this extension when a called party is available, given that a previous call to that party failed for some reason. Ring Simultaneously Ring Simultaneously External Number Time Condition for Ring Simultaneously Enable this option to have an external number ring simultaneously along with the extension. If a register trunk is used for outbound, the register number will be used to be displayed for the external number as caller ID number. Set the external number to be rang simultaneously. ‘-’ is the connection character which will be ignored. Ring the external number simultaneously along with the extension on the basis of this time condition. Hotline Enable Hotline Hotline Number If enabled, hotline dialing plan will be activated, a pre-configured number will be used according to the selected Hotline Type. Configure the Hotline Number Configure the Hotline Type: • Immediate Hotline: When the phone is off-hook, UCM6200 will immediately dial the preset number Hotline Type • Delay Hotline: When the phone is off-hook, if there is no dialing within 5 seconds, UCM6200 will dial the preset number. Other Settings Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in Ring Timeout the global ring timeout setting under Web GUI→PBX Settings→Voice Prompt→Custom Prompt: General Preference. The valid range is between 5 seconds and 600 seconds. Note: If the end point also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device. Enable automatic recording for the calls using this extension. The default setting is Auto Record disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 145 • If set to “Yes”, users can skip entering the password when making outbound calls. • If set to “By Time”, users can skip entering the password when making outbound Skip Trunk Auth calls during the selected time condition. • If set to “No”, users will be asked to enter the password when making outbound calls. Time Condition for If “Skip Trunk Auth” is set to “By Time”, select a time condition during which users can Skip Trunk Auth skip entering password when making outbound calls. Dial Trunk Password Enable LDAP Music On Hold Call Duration Limit Configure personal password when making outbound calls via trunk. If enabled, this extension will be added to LDAP Phonebook PBX list; if disabled, this extension will be skipped when creating LDAP Phonebook. Select which Music On Hold class to suggest to extension when putting the active call on hold. Configure the maximum duration of call-blocking. Table 43: FXS Extension Configuration Parameters→Specific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension. Batch Add Extensions Batch Add SIP Extensions To add multiple SIP extensions, BATCH add can be used to create standardized SIP extension accounts. However, unique extension user name can’t be set using BATCH add. Under Web GUI→Extension/Trunk→Extensions, click on "Add” and select extension type as SIP extension, and “add method” as Batch. Table 44: Batch Add SIP Extension Parameters General Create Number Specify the number of extensions to be added. The default setting is 5. Extension Select how much to increment successive extensions. For example, if the value is 2, Incrementation the extensions will be 1000,1002,1004,...... Note: Up to 3 characters. Extension Configure the starting extension number of the batch of extensions to be added. Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default Permission setting is "Internal". Note: Users need to have the same level as or higher level than an outbound rule's privilege to make outbound calls from this rule. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 146 Configure Voicemail. There are three valid options and the default option is "Enable Local Voicemail". Voicemail • Disable Voicemail: Disable Voicemail. • Enable Local Voicemail: Enable voicemail for the user. • Enable Remote Voicemail: Forward the notify message from remote voicemail system for the user, and the local voicemail will be disabled. Note: Remote voicemail feature is used only for Infomatec (Brazil). Enable WebRTC Support Enable WebRTC support. Configure the SIP/IAX password for the users. Three options are available to create password for the batch of extensions. • SIP/IAX Password User Random Password. A random secure password will be automatically generated. It is recommended to use this password for security purpose. • Use Extension as Password. • Enter a password to be used on all the extensions in the batch. Configure Voicemail password (digits only) for the users. • User Random Password. Voicemail A random password in digits will be automatically generated. It is recommended Password to use this password for security purpose. • Use Extension as Password. • Enter a password to be used on all the extensions in the batch. Configure CallerID Number when adding Batch Extensions. • CallerID Number Use Extension as Number Users can choose to use the extension number as CallerID • Use as Number Users can choose to set a specific number instead of using the extension number. Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in the Ring Timeout global ring timeout setting under Web GUI→PBX Settings→Voice Prompt→Custom Prompt: General Preference. The valid range is between 5 seconds and 600 seconds. Note: If the end point also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device. Enable automatic recording for the calls using this extension. The default setting is Auto Record disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 147 Skip Voicemail Password Verification Music On Hold When user dials voicemail code, the password verification IVR is skipped. If enabled, this would allow one-button voicemail access. By default, this option is disabled. Select which Music On Hold class to suggest to extensions when putting them on hold. If enabled, the batch added extensions will be added to LDAP Phonebook PBX list; if Enable LDAP disabled, the batch added extensions will be skipped when creating LDAP Phonebook. Enable WebRTC Support Call Duration Limit If enabled, extensions will be able to login to user portal and use Web RTC features. Configure the maximum duration of call-blocking. SIP Settings Use NAT when the PBX is on a public IP communicating with devices hidden behind NAT NAT (e.g., broadband router). If there is one-way audio issue, usually it's related to NAT configuration or Firewall's support of SIP and RTP ports. The default setting is enabled. By default, the PBX will route the media steams from SIP endpoints through itself. If Can Direct Media enabled, the PBX will attempt to negotiate with the endpoints to route the media stream directly. It is not always possible for the PBX to negotiate endpoint-to-endpoint media routing. The default setting is "No". Select DTMF mode for the user to send DTMF. The default setting is "RFC2833". If DTMF Mode "Info" is selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit codec PCMU and PCMA are required. When "Auto" is selected, RFC2833 will be used if offered, otherwise "Inband" will be used. Enable Keep-alive If enabled, empty SDP packet will be sent to the SIP server periodically to keep the NAT port open. The default setting is "Yes". Keep-alive Configure the number of seconds for the host to be up for Keep-alive. The default Frequency setting is 60 seconds. If the end device/phone has an assigned PSTN telephone number, this field should be set to "User=Phone". Then a "User=Phone" parameter will be attached to the TEL URI Request-Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request. The default setting is disabled. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 148 Concurrent The maximum endpoints which can be registered into this extension. For security Registrations concerns, the default value is 1. Other Settings Enable SRTP for the call. SRTP The default setting is "No". Select Fax mode for this user. The default setting is “None”. • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and Fax Mode the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. This option controls how the extension can be used on devices within different types of network. The default setting is "Allow All". • Allow All Device in any network can register this extension. Strategy • Local Subnet Only Only the user in specific subnet can register this extension. Up to three subnet addresses can be specified. • A Specific IP Address Only the device on the specific IP address can register this extension. Enable T.38 UDPTL Skip Trunk Auth Enable or disable T.38 UDPTL Support. If enable “All”, users do not need to enter password when making an outbound call. If enable “Follow Me”, the user can dial out via follow me without password. Select audio and video codec for the extension. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G.722, G.729, G.723, iLBC, ADPCM, LPC10, H.264, H.265, H.263, H.263p and VP8. Batch Add IAX Extensions Under Web GUI→Extension/Trunk→Extensions, click on “Add”, then select extension type as IAX Extension and the add method to be Batch. Table 45: Batch Add IAX Extension Parameters General Start Extension Configure the starting extension number of the batch of extensions to be added. Create Number Specify the number of extensions to be added. The default setting is 5. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 149 Assign permission level to the user. The available permissions are “Internal”, “Local”, “National” and “International” from the lowest level to the highest level. The default Permission setting is “Internal”. Note: Users need to have the same level as or higher level than an outbound rule’s privilege in order to make outbound calls from this rule. Configure Voicemail. There are three valid options and the default option is "Enable Voicemail Local Voicemail". • Disable Voicemail: Disable Voicemail. • Enable Local Voicemail: Enable voicemail for the user. Configure the SIP/IAX password for the users. Three options are available to create password for the batch of extensions. • SIP/IAX Password User Random Password. A random secure password will be automatically generated. It is recommended to use this password for security purpose. • Use Extension as Password. • Enter a password to be used on all the extensions in the batch. Configure Voicemail password (digits only) for the users. • User Random Password. Voicemail A random password in digits will be automatically generated. It is recommended Password to use this password for security purpose. • Use Extension as Password. • Enter a password to be used on all the extensions in the batch. Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6200, which can be configured in the global Ring Timeout ring timeout setting under Web GUI→PBX Settings→Voice Prompt→Custom Prompt: General Preference. The valid range is between 5 seconds and 600 seconds. Note: If the end point also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device. Enable automatic recording for the calls using this extension. The default setting is Auto Record disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. Skip Voicemail Password Verification Music On Hold When user dials voicemail code, the password verification IVR is skipped. If enabled, this would allow one-button voicemail access. By default, this option is disabled. Select which Music On Hold class to suggest to extensions when putting them on hold. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 150 If enabled, the batch added extensions will be added to LDAP Phonebook PBX list; Enable LDAP if disabled, the batch added extensions will be skipped when creating LDAP Phonebook. Call Duration Limit Configure the maximum duration of call-blocking. IAX Settings Max Number of Calls Configure the maximum number of calls allowed for each remote IP address. Configure to enable/disable requiring call token. If set to "Auto", it might lock out Require Call Token users who depend on backward compatibility when peer authentication credentials are shared between physical endpoints. The default setting is "Yes". Other Settings SRTP Enable SRTP for the call. The default setting is "No". Select Fax Mode for this user. The default setting is “None”. • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and Fax Mode the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. This option controls how the extension can be used on devices within different types of network. • Allow All Device in any network can register this extension. Strategy • Local Subnet Only Only the user in specific subnet can register this extension. Up to three subnet addresses can be specified. • A Specific IP Address Only the device on the specific IP address can register this extension. The default setting is "Allow All". Skip Trunk Auth If enable “All”, users do not need to enter password when making an outbound call. If enable “Follow Me”, the call can dial out via follow me without password. Select audio and video codec for the extension. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G.722, G.729, G.723, iLBC, ADPCM, LPC10, H.264, H.265, H.263, H.263p and VP8. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 151 Batch Extension Resetting Functionality Users can select multiple extensions and reset their settings to default by pressing the reset button and confirm the reset functionality. Once done, all settings in Basic Settings page will be restored to default values with the exception of Concurrent Registrations. User voicemail password will be reset to Random Password. User voicemail prompts and recordings will be deleted. User Management settings will also be restored to default with the exception of usernames and custom privileges Search and Edit Extension All the UCM6200 extensions are listed under Web GUI→Extension/Trunk→Extensions, with status, Extension, CallerID Name, Technology (SIP, IAX and FXS), IP and Port. Each extension has a checkbox for users to "Modify Selected Extensions" or "Delete Selected Extensions". Also, options "Edit” , "Reboot" and "Delete" are available per extension. User can search an extension by specifying the extension number to find an extension quickly. Figure 81: Manage Extensions • Status Users can see the following icon for each extension to indicate the SIP status. • Green: Idle Blue: Ringing Yellow: In Use Grey: Unavailable (the extension is not registered or disabled on the PBX) Edit single extension Click on • to start editing the extension parameters. Reset single extension Click on to reset the extension parameters to default (except concurrent registration). UCM6200 Series User Manual Version 1.0.19.21 P a g e | 152 Other settings will be restored to default in Maintenance→User Management→User Information except user name and permissions, and delete the user voicemail prompt and voice messages. • Reboot the user Click on to send NOTIFY reboot event to the device which has an UCM6200 extension already registered. To successfully reboot the user, "Zero Config" needs to be enabled on the UCM6200 Web GUI→Value-added Features→Zero Config→Zero Config Settings. • Delete single extension Click on to delete the extension. Or select the checkbox of the extension and then click on "Delete Selected Extensions". • Modify selected extensions Select the checkbox for the extension(s). Then click on "Edit" to edit the extensions in a batch. • Delete selected extensions Select the checkbox for the extension(s). Then click on "Delete " to delete the extension(s). Export Extensions The extensions configured on the UCM6200 can be exported to csv format file with selected technology "SIP", "IAX" or "FXS". Click on "Export Extensions" button and select technology in the prompt below. Figure 82: Export Extensions The exported csv file can serve as a template for users to fill in desired extension information to be imported to the UCM6200. Import Extensions The capability to import extensions to the UCM6200 provides users flexibility to batch add extensions with similar or different configuration quickly into the PBX system. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 153 1. Export extension csv file from the UCM6200 by clicking on "Export Extensions" button. 2. Fill up the extension information you would like in the exported csv template. 3. Click on "Import Extensions" button. The following dialog will be prompted. Figure 83: Import Extensions 4. Select the option in "On Duplicate Extension" to define how the duplicate extension(s) in the imported csv file should be treated by the PBX. • Skip: Duplicate extensions in the csv file will be skipped. The PBX will keep the current extension information as previously configured without change. • Delete and Recreate: The current extension previously configured will be deleted and the duplicate extension in the csv file will be loaded to the PBX. • Update Information: The current extension previously configured in the PBX will be kept. However, if the duplicate extension in the csv file has different configuration for any options, it will override the configuration for those options in the extension. 5. Click on “Choose file to upload” to select csv file from local directory in the PC. 6. Click on "Apply Changes" to apply the imported file on the UCM6200. Example of file to import: Figure 84: Import File Table 46: SIP extensions Imported File Example Field Supported values Extension Digits Technology SIP/SIP(WebRTC) UCM6200 Series User Manual Version 1.0.19.21 P a g e | 154 Enable Voicemail yes/no/remote CallerID Number Digits SIP/IAX Password Alphanumeric characters Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) SRTP yes/no Fax Mode None/Fax Detection Strategy Allow All/Local Subnet Only/A Specific IP Address Local Subnet 1 IP address/Mask Local Subnet 2 IP address/Mask Local Subnet 3 IP address/Mask Local Subnet 4 IP address/Mask Local Subnet 5 IP address/Mask Local Subnet 6 IP address/Mask Local Subnet 7 IP address/Mask Local Subnet 8 IP address/Mask Local Subnet 9 IP address/Mask Local Subnet 10 IP address/Mask Specific IP Address IP address Skip Trunk Auth yes/no/bytime Codec Preference PCMU,PCMA,GSM,G.726,G.722,G.729,H.264, H.265,ILBC,AAL2-G.72632,ADPCM,G.723,H.263,H.263p,vp8,opus Permission Internal/Local/National/International NAT yes/no DTMF Mode RFC2833/info/inband/auto Insecure Port Enable Keep-alive Yes/no Keep-alive Frequency Value from 1-3600 AuthID Alphanumeric value without special characters TEL URI Disabled/user=phone/enabled Call Forward Busy Digits Call Forward No Answer Digits Call Forward Unconditional Digits Support Hot-Desking Mode Yes/no UCM6200 Series User Manual Version 1.0.19.21 P a g e | 155 Dial Trunk Password Digits Disable This Extension Yes/no CFU Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFN Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFB Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Music On Hold Default/ringbacktone_default CC Agent Policy If CC is disabled use: never If CC is set to normal use: generic If CC is set to trunk use: native CC Monitor Policy Generic/never CCBS Available Timer 3600/4800 CCNR Available Timer 3600/7200 CC Offer Timer 60/120 CC Max Agents Value from 1-999 CC Max Monitors Value from 1-999 Ring simultaneously Yes/no External Number Digits Time Condition for Ring Simultaneously All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Time Condition for Skip Trunk Auth All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Enable LDAP Yes/no Enable T.38 UDPTL Yes/no Max Contacts Values from 1-10 Enable WebRTC Yes/no Alert-Info None/Ring 1/Ring2/Ring3/Ring 4/Ring 5/Ring 6/Ring 7/ Ring 8/Ring 9/Ring 10/bellcore-dr1/bellcore-dr2/ bellcore-dr3/ bellcore-dr4/ bellcore-dr5/custom Do Not Disturb Yes/no DND Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Custom Auto answer Yes/no Do Not Disturb Whitelist Empty/digits User Password Alphanumeric characters. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 156 First Name Alphanumeric without special characters. Last Name Alphanumeric without special characters. Email Address Email address Language Default/en/zh Phone Number Digits Call-Barging Monitor Extensions allowed to call barging Seamless Transfer Members Extensions allowed to seamless transfer Table 47: IAX extensions Imported File Example Field Supported values Extension Digits Technology IAX Enable Voicemail yes/no CallerID Number Digits SIP/IAX Password Alphanumeric characters Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) SRTP yes/no Fax Mode None/Fax Detection Strategy Allow All/Local Subnet Only/A Specific IP Address Local Subnet 1 IP address/Mask Local Subnet 2 IP address/Mask Local Subnet 3 IP address/Mask Local Subnet 4 IP address/Mask Local Subnet 5 IP address/Mask Local Subnet 6 IP address/Mask Local Subnet 7 IP address/Mask Local Subnet 8 IP address/Mask Local Subnet 9 IP address/Mask Local Subnet 10 IP address/Mask Specific IP Address IP address Skip Trunk Auth yes/no/bytime Codec Preference PCMU,PCMA,GSM,G.726,G.722,G.729,H.264, H.265,ILBC,AAL2-G.72632,ADPCM,G.723,H.263,H.263p,vp8,opus UCM6200 Series User Manual Version 1.0.19.21 P a g e | 157 Permission Internal/Local/National/International NAT yes/no Call Forward Busy Digits Call Forward No Answer Digits Call Forward Unconditional Digits Require Call Token Yes/no/auto Max Number of Calls Values from 1-512 Dial Trunk Password Digits Disable This Extension Yes/no CFU Time Condition All time/Office time/out of office time/holiday/out of holiday/out CFN Time Condition of office time or holiday/specific time CFB Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Music On Hold Default/ringbacktone_default Ring simultaneously Yes/no External Number Digits Time Condition for Ring Simultaneously All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Time Condition for Skip Trunk Auth All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Enable LDAP Yes/no Limit Max time (s) empty Do Not Disturb Yes/no DND Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Do Not Disturb Whitelist Empty/digits User Password Alphanumeric characters. First Name Alphanumeric without special characters. Last Name Alphanumeric without special characters. Email Address Email address Language Default/en/zh Phone Number Digits Call-Barging Monitor Extensions allowed to call barging Seamless Transfer Members Extensions allowed to seamless transfer UCM6200 Series User Manual Version 1.0.19.21 P a g e | 158 Table 48: FXS Extensions Imported File Example Field Supported values Extension Digits Technology FXS Analog Station FXS1/FXS2 Enable Voicemail yes/no CallerID Number Digits Voicemail Password Digits Skip Voicemail Password Verification yes/no Ring Timeout Empty/ 3 to 600 (in second) Auto Record yes/no Fax Mode None/Fax Detection Skip Trunk Auth Yes/no/bytime Permission Internal/Local/National/International Call Forward Busy Digits Call Forward No Answer Digits Call Forward Unconditional Digits Call Waiting Yes/no Use # as SEND Yes/no RX Gain Values from -30→6 TX Gain Values from -30→6 MIN RX Flash Values from: 30 – 1000 MAX RX Flash Values from: 40 – 2000 Enable Polarity Reversal Yes/no Echo Cancellation On/Off/32/64/128/256/512/1024 3-Way Calling Yes/no Send CallerID After 1/2 Dial Trunk Password digits Disable This Extension Yes/no CFU Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFN Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time CFB Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Music On Hold Default/ringbacktone_default UCM6200 Series User Manual Version 1.0.19.21 P a g e | 159 CC Agent Policy If CC is disabled use: never If CC is set to normal use: generic If CC is set to trunk use: native CC Monitor Policy Generic/never CCBS Available Timer 3600/4800 CCNR Available Timer 3600/7200 CC Offer Timer 60/120 CC Max Agents Value from 1-999 CC Max Monitors Value from 1-999 Ring simultaneously Yes/no External Number Digits Time Condition for Ring Simultaneously All time/Office time/out of office time/holiday/out of holiday/out Time Condition for Skip Trunk Auth of office time or holiday/specific time Enable LDAP Yes/no Enable Hotline Yes/no Hotline Type Immediate hotline/delay hotline Hotline Number digits Limit Max time (s) empty Do Not Disturb Yes/no DND Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Do Not Disturb Whitelist Empty/digits User Password Alphanumeric characters. First Name Alphanumeric without special characters. Last Name Alphanumeric without special characters. Email Address Email address Language Default/en/zh Phone Number Digits Call-Barging Monitor Extensions allowed to call barging Seamless Transfer Members Extensions allowed to seamless transfer The CSV file should contain all the above fields, if one of them is missing or empty, the UCM6200 will display the following error message for missing fields. Figure 85: Import Error UCM6200 Series User Manual Version 1.0.19.21 P a g e | 160 Extension Details Users can click on an extension number in the Extensions list page and quickly view information about it such as: • Extension: Shows the Extension number. • Status: Shows the status of the extension. • Presence status: Indicates the Presence Status of this extension. • Terminal Type: Shows the Type of the terminal using this extension (SIP, FXS…etc.). • Caller ID Name: Reveals the Caller ID Name configured on the extension. • Messages: Shows the messages stats. • IP and Port: The IP address and the ports of the device using the extension. • Email status: Show the Email status (sent, to be sent…etc.). • Ring Group: Indicates the ring groups that this extension belongs to. • Call Queue: Indicates the Cal Queues that this extension belongs to. • Call Queue (Dynamic): Indicates the Call Queues that this extension belongs to as a dynamic agent. Figure 86: Extension Details E-mail Notification Once the extensions are created with Email addresses, the PBX administrator can click on button “E-mail Notification” to send the account registration and configuration information to the user. Please make sure Email setting under Web GUI→System Settings→Email Settings is properly configured and tested on the UCM6200 before using “E-mail Notification”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 161 When click on “E-mail Notification” button, the following message will be prompted in the web page. Click on OK to confirm sending the account information to all users’ Email addresses. Figure 87: E-mail Notification - Prompt Information The user will receive Email including account registration information and LDAP configuration. A QR code is also generated for Mobile applications to scan it and get automatically provisioned. QR code provisioning is supported on Grandstream Softphone GS Wave AndroidTM application and iOS application. Figure 88: Account Registration Information and QR Code UCM6200 Series User Manual Version 1.0.19.21 P a g e | 162 Figure 89: LDAP Client Information and QR Code Multiple Registrations per Extension UCM6200 supports multiple registrations per extension so that users can use the same extension on devices in different locations. Figure 90: Multiple Registrations per Extension This feature can be enabled by configuring option “Concurrent Registrations” under Web GUI→Extension/Trunk→Edit Extension. The default value is set to 1 for security purpose. Maximum is 10. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 163 Figure 91: Extension - Concurrent Registration SMS Message Support The UCM6200 provides built-in SIP SMS message support. For SIP end devices such as Grandstream GXP or GXV phones that supports SIP message, after an UCM6200 account is registered on the end device, the user can send and receive SMS message. Please refer to the end device documentation on how to send and receive SMS message. SMS Message support is a new feature added since firmware 1.0.10.x which is built with Asterisk 13. Figure 92: SMS Message Support UCM6200 Series User Manual Version 1.0.19.21 P a g e | 164 EXTENSION GROUPS The UCM6200 extension group feature allows users to assign and categorize extensions in different groups to better manage the configurations on the UCM6200. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment. Configure Extension Groups Extension group can be configured via Web GUI→Extension/Trunk→Extension Groups. • Click on • Click on to edit the extension group. • Click on to delete the extension group. to create a new extension group. Select extensions from the list on the left side to the right side. Figure 93: Edit Extension Group Click on in order to change the ringing priority of the members selected on the group. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 165 Using Extension Groups Here is an example where the extension group can be used. Go to Web GUI→Extension/Trunk→Outbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 94: Select Extension Group in Outbound Route UCM6200 Series User Manual Version 1.0.19.21 P a g e | 166 ANALOG TRUNKS Go to Web GUI→Extension/Trunk→Analog Trunks to add and edit analog trunks. • Click on "Create New Analog Trunk" to add a new analog trunk. • Click on to edit the analog trunk. • Click on to delete the analog trunk. Analog Trunk Configuration The analog trunk options are listed in the table below. Table 49: Analog Trunk Configuration Parameters Select the channel for the analog trunk. Channels Trunk Name • UCM6202: 2 channels • UCM6204: 4 channels • UCM6208: 8 channels Specify a unique label to identify the trunk when listed in outbound rules, incoming rules and etc. Advanced Options Enable this option to satisfy two primary use cases, which include emulating a simple SLA Mode key system and creating shared extensions on a PBX. Enable SLA Mode will disable polarity reversal. The barge option specifies whether other stations can join a call in progress on this Barge Allowed trunk. If enabled, the other stations can press the line button to join the call. The default setting is Yes. The hold option specifies hold permissions for this trunk. If set to “Open”, any station Hold Access can place this trunk on hold and any other station is allowed to retrieve the call. If set to “Private”, only the station that places the call on hold can retrieve the call. The default setting is Yes. If enabled, a polarity reversal will be marked as received when an outgoing call is Enable Polarity answered by the remote party. For some countries, a polarity reversal is used for Reversal signaling the disconnection of a phone line and the call will be considered as “Hangup” on a polarity reversal. The default setting is “No”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 167 When FXO port answers the call, FXS may send a Polarity Reversal. If this interval is Polarity on shorter than the value of “Polarity on Answer Delay”, the Polarity Reversal will be Answer Delay ignored. Otherwise, the FXO will Onhook to disconnect the call. The default setting is 600ms. Current Disconnect Threshold (ms) This is the periodic time (in ms) that the UCM6200 will use to check on a voltage drop in the line. The default setting is 200. The valid range is 50 to 3000. Configure the ring timeout (in ms). Trunk (FXO) devices must have a timeout to Ring Timeout determine if there was a Hangup before the line is answered. This value can be used to configure how long it takes before the UCM6200 considers a non-ringing line with Hangup activity. The default setting is 8000. RX Gain TX Gain Use CallerID Configure the RX gain for the receiving channel of analog FXO port. The valid range is from -13.5 (dB) to + 12.0 (dB). The default setting is 0. Configure the TX gain for the transmitting channel of analog FXO port. The valid range is from -13.5 (dB) to + 12.0 (dB). The default setting is 0. Configure to enable CallerID detection. The default setting is “Yes”. Select the Caller ID scheme for this trunk. Caller ID Scheme • Bellcore/Telcordia. • ETSI-FSK During Ringing • ETSI-FSK Prior to Ringing with DTAS • ETSI-FSK Prior to Ringing with LR • ETSI-FSK Prior to Ringing with RP • ETSI-DTMF During Ringing • ETSI-DTMF Prior to Ringing with DTAS • ETSI-DTMF Prior to Ringing with LR • ETSI-DTMF Prior to Ringing with RP • SIN 227-BT • NTT Japan • Auto Detect If you are not sure which scheme to choose, please select “Auto Detect”. The default setting is “Bellcore/Telcordia”. Enable to detect Fax signal from the trunk during the call and send the received Fax Fax Mode to the default Email address in Fax setting page under Web GUI→Call Features→Fax/T.38. The default setting is “No”. Note: If enabled, Fax Pass-through cannot be used. FXO Dial Delay(ms) Configure the time interval between off-hook and first dialed digit for outbound calls. Enable automatic recording for the calls using this trunk. The default setting is Auto Record disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 168 Disable This Trunk If selected, the trunk will be disabled and incoming/Outgoing calls via this trunk will not be possible. This is to implement analog trunk outbound line selection strategy. Three options are available: • Ascend When the call goes out from this analog trunk, it will always try to use the first idle FXO port. The port order that the call will use to go out would be port 1→port 2→port 10→port 16. Every time it will start with port 1 (if it's idle). • Poll DAHDI Out Line When the call goes out from this analog trunk, it will use the port that is not used Selection last time. And it will always use the port in the order of port 1→2→10→16→1→2→10→16→1→2→10→16..., following the last port being used. • Descend When the call goes out from this analog trunk, it will always try to use the last idle FXO port. The port order that the call will use to go out would be port 16→port 10→port 2→port 1. Every time it will start with port 16 (if it's idle). The default setting is “Ascend” mode. The Non-Linear Processing (NLP) in echo cancellation helps to remove/suppress residual echo components that could not be removed by the LEC (Line Echo Canceller). Following modes are supported: • Default: The NLP limits the signal level to the background noise level when active, and the background noise level adjustment is low. Echo Cancellation • Mode Custom mode 0: The NLP limits the signal level to the background noise level when active, and the background noise level adjustment is high. • Custom mode 1: The NLP sends sign noise when active, and the background noise level adjustment is high. • Custom mode 2: The NLP injects white noise when active. The level corresponds to the background noise level at Sin, and the background noise level adjustment is high. Allows external numbers the option to get directed to the extension that last called them. Direct Callback For Example: User 2002 has dialed external number 061234575 but they were not reachable, once they have received missed call notification on their phone, they would mostly call back the number, if the option “Direct Callback” is enabled then they will be directly bridged to user 2002 regardless of the configured inbound destination. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 169 Tone Settings Busy Detection Busy Detection is used to detect far end Hangup or for detecting busy signal. The default setting is "Yes". If "Busy Detection" is enabled, users can specify the number of busy tones to be played before hanging up. The default setting is 2. Better results might be achieved if Busy Tone Count set to 4, 6 or even 8. Please note that the higher the number is, the more time is needed to Hangup the channel. However, this might lower the probability to get random Hangup. Congestion Congestion detection is used to detect far end congestion signal. The default setting Detection is "Yes". Congestion Count If "Congestion Detection" is enabled, users can specify the number of congestion tones to wait for. The default setting is 2. Select the country for tone settings. If "Custom" is selected, users could manually Tone Country configure the values for Busy Tone and Congestion Tone. The default setting is "United States of America (USA)". Syntax: f1=val[@level][,f2=val[@level]],c=on1/off1[-on2/off2[-on3/off3]]; Frequencies are in Hz and cadence on and off are in ms. Frequencies Range: [0, 4000) Busy Tone Busy Level Range: (-300, 0) Cadence Range: [0, 16383]. Select Tone Country "Custom" to manually configure Busy Tone value. Default value: f1=480@-50,f2=620@-50,c=500/500 Syntax: f1=val[@level][,f2=val[@level]],c=on1/off1[-on2/off2[-on3/off3]]; Frequencies are in Hz and cadence on and off are in ms. Frequencies Range: [0, 4000) Congestion Tone Busy Level Range: (-300, 0) Cadence Range: [0, 16383]. Select Tone Country "Custom" to manually configure Busy Tone value. Default value: f1=480@-50,f2=620@-50,c=250/250 Click on "Detect" to detect the busy tone, Polarity Reversal and Current Disconnect PSTN Detection by PSTN. Before the detecting, please make sure there are more than one channel configured and working properly. If the detection has busy tone, the "Tone Country" option will be set as "Custom". UCM6200 Series User Manual Version 1.0.19.21 P a g e | 170 PSTN Detection The UCM6200 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute. Once done, the detecting result will show and can be used for the UCM6200 settings. 1. Go to UCM6200 Web GUI→Extension/Trunk→Analog Trunks page. 2. Click to edit the analog trunk created for the FXO port. 3. In the dialog window to edit the analog trunk, go to "Tone Settings" section and there are two methods to set the busy tone. • Tone Country. The default setting is "United States of America (USA)". • PSTN Detection. Figure 95: UCM6200 FXO Tone Settings 4. Click on "Detect" to start PSTN detection. Figure 96: UCM6200 PSTN Detection UCM6200 Series User Manual Version 1.0.19.21 P a g e | 171 • If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection. Detect Model: Auto Detect. Source Channel: The source channel to be detected. Destination Channel: The channel to help detecting. For example, the second FXO port. Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel. Figure 97: UCM6200 PSTN Detection: Auto Detect • If there is only one FXO port connected to PSTN line, use the following settings for auto-detection. Figure 98: UCM6200 PSTN Detection: Semi-Auto Detect UCM6200 Series User Manual Version 1.0.19.21 P a g e | 172 Detect Model: Semi-auto Detect. Source Channel: The source channel to be detected. Destination Number: The number to be dialed for detecting. This number could be a cell phone number or other PSTN number that can be reached from the source channel PSTN number. 5. Click "Detect" to start detecting. The source channel will initiate a call to the destination number. For "Auto Detect", the call will be automatically answered. For "Semi-auto Detect", the UCM6200 Web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process. 6. Once done, the detected result will show. Users could save the detecting result as the current UCM6200 settings. Table 50: PSTN Detection for Analog Trunk Select "Auto Detect" or "Semi-auto Detect" for PSTN detection. • Auto Detect Please make sure two or more channels are connected to the UCM6200 and in idle status before starting the detection. During the detection, one channel will be used as caller (Source Channel) and another channel will be used as callee (Destination Channel). The UCM6200 will control the call to be established and hang up between Detect Model caller and callee to finish the detection. • Semi-auto Detect Semi-auto detection requires answering or hanging up the call manually. Please make sure one channel is connected to the UCM6200 and in idle status before starting the detection. During the detection, source channel will be used as caller and send the call to the configured Destination Number. Users will then need follow the prompts in Web GUI to help finish the detection. The default setting is "Auto Detect". Source Channel Select the channel to be detected. Destination Channel Select the channel to help detect when "Auto Detect" is used. Destination Number Configure the number to be called to help the detection. ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: • The PSTN detection process will keep the call up for about 1 minute. • If "Semi-auto Detect' is used, please pick up the call only after informed from the Web GUI prompt. • Once the detection is successful, the detected parameters "Busy Tone", "Polarity Reversal" and "Current Disconnect by PSTN" will be filled into the corresponding fields in the analog trunk configuration. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 173 VOIP TRUNKS VoIP Trunk Configuration VoIP trunks can be configured in UCM6200 under Web GUI→Extension/Trunk→VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk. • Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk. • Click on to configure detailed parameters for the VoIP trunk. • Click on to configure Direct Outward Dialing (DOD) for the SIP Trunk. • Click on to start LDAP Sync. • Click on to delete the VoIP trunk. For VoIP trunk example, please refer to the document in the following link: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_sip_trunk_guide.pdf The VoIP trunk options are listed in the table below. Table 51: Create New SIP Trunk Select the VoIP trunk type. Type Provider Name Host Name • Peer SIP Trunk • Register SIP Trunk Configure a unique label (up to 64 character) to identify this trunk when listed in outbound rules, inbound rules etc. Configure the IP address or URL for the VoIP provider’s server of the trunk. Keep the CID from the inbound call when dialing out. This setting will override Keep Original CID “Keep Trunk CID” option. Please make sure that the peer PBX at the other side supports to match user entry using “username” field from authentication line. Keep Trunk CID If enabled, the trunk CID will not be overridden by extension’s CID when the extension has CID configured. The default setting is “No”. Turn on this setting when the PBX is using public IP and communicating with NAT devices behind NAT. If there is one-way audio issue, usually it is related to NAT configuration or SIP/RTP port support on the firewall. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 174 If checked, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone". Then a "User=Phone" parameter will be attached to the Request- TEL URI Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request. The default setting is disabled. Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls. For some providers, it might not be possible to set the CallerID with this option and this option will be ignored. Important Note: When making outgoing calls, the following priority order rule will Caller ID be used to determine which CallerID will be set before sending out the call: From user (Register Trunk Only) → CID from inbound call (Keep Original CID Enabled) → Trunk Username/CallerID (Keep Trunk CID Enabled) → DOD → Extension CallerID Number → Trunk Username/CallerID (Keep Trunk CID Disabled) → Global Outbound CID. Need Registration Username Password Auth ID Select whether the trunk needs to register on the external server or not when "Register SIP Trunk" type is selected. The default setting is No. Enter the username to register to the trunk from the provider when "Register SIP Trunk" type is selected. Enter the password to register to the trunk from the provider when "Register SIP Trunk" is selected. Enter the Authentication ID for "Register SIP Trunk" type. Enable automatic recording for the calls using this trunk (for SIP trunk only). The Auto Record default setting is disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. Allows external numbers the option to get directed to the extension that last called them. For Example: User 2002 has dialed external number 061234575 but they were not Direct Callback reachable, once they have received missed call notification on their phone, they would mostly call back the number, if the option “Direct Callback” is enabled then they will be directly bridged to user 2002 regardless of the configured inbound destination. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 175 Table 52: SIP Register Trunk Configuration Parameters Basic Settings Provider Name Host Name Configure a unique label to identify this trunk when listed in outbound rules, inbound rules etc. Configure the IP address or URL for the VoIP provider’s server of the trunk. Configure the SIP transport protocol to be used in this trunk. The default setting is "UDP". Transport • UDP • TCP • TLS Keep the CID from the inbound call when dialing out. This setting will override Keep Original CID “Keep Trunk CID” option. Please make sure that the peer PBX at the other side supports to match user entry using “username” field from authentication line. Keep Trunk CID If enabled, the trunk CID will not be overridden by extension’s CID when the extension has CID configured. The default setting is “No”. Turn on this option when the PBX is using public IP and communicating with NAT devices behind NAT. If there is one-way audio issue, usually it’s related to NAT configuration or SIP/RTP port configuration on the firewall. If selected, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone". Then a "User=Phone" parameter will be attached to the Request- TEL URI Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request. The default setting is disabled. Need Registration Allow outgoing calls if registration failure CallerID Name Select whether the trunk needs to register on the external server or not when "Register SIP Trunk" type is selected. The default setting is No. If enabled outgoing calls even if the registration to this trunk fail will still be able to go through. Note that if we uncheck “Need Registration” option, this option will be ignored. Configure the new name of the caller when the extension has no CallerID Name configured. Configure the actual domain name where the extension comes from. This can be From Domain used to override the “From” Header. For example, "trunk.UCM6200.provider.com" is the From Domain in From Header: sip:1234567@trunk.UCM6200.provider.com. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 176 Configure the actual user name of the extension. This can be used to override the “From” Header. There are cases where there is a single ID for registration (single From User trunk) with multiple DIDs. For example, "1234567" is the From User in From Header: sip:1234567@trunk.UCM6200.provider.com. Username Enter the username to register to the trunk from the provider when "Register SIP Trunk" type is selected. Password Enter the password to register to the trunk when "Register SIP Trunk" is selected. Auth ID Enter the Authentication ID for "Register SIP Trunk" type. Auth Trunk If enabled, the UCM will send 401 response to the incoming call to authenticate the trunk. Enable automatic recording for the calls using this trunk (for SIP trunk only). The Auto Record default setting is disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. Allows external numbers the option to get directed to the extension that last called them. For Example: User 2002 has dialed external number 061234575 but they were not Direct Callback reachable, once they have received missed call notification on their phone, they would mostly call back the number, if the option “Direct Callback” is enabled then they will be directly bridged to user 2002 regardless of the configured inbound destination. Advanced Settings Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.265, H.263, H.263p and VP8. If enabled, the SIP INVITE message sent to the trunk will contain PPI (P-Preferred- Send PPI Header Identity) header. The default setting is “No”. Note: “Send PPI Header” and “Send PAI Header” cannot be enabled at the same time. Only one of the two headers can be contained in SIP INVITE message. • Default – Include the trunk’s preferred CID (configured in Basic Settings) in the PPI Header. PPI Mode • Original CID – Include the original CID in the PPI Header. • DOD Number – Include the trunk’s DOD number in the PPI Header. If no DOD number has been set, the trunk’s preferred CID will be used. If enabled, the SIP INVITE message sent to the trunk will contain PAI (P-AssertedSend PAI Header Identity) header including configured PAI Header. The default setting is “No”. Note: “Send PPI Header” and “Send PAI Header” cannot be enabled at the same time. Only one of the two headers can be contained in the SIP INVITE message. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 177 If “Send PAI Header” is enabled and “PAI Header” is configured as “123456” for instance, the PAI header in the SIP message sent from the UCM will contain “123456”. If “Send PAI Header” is enabled and “PAI Header” is configured as PAI Header “empty”, the PAI header in the SIP message sent from the UCM will contain the original CID. Note: “Send PAI Header” needs to be enabled to use this feature DOD As From Name If enabled and "From User" is configured, the INVITE's From header will contain the DOD number. Passthrough PAI If checked and option "Send PAI Header" not checked, the PAI header will be Header passthrough from one side to the other side. Outbound Proxy Support Outbound Proxy Remove OBP from Route DID Mode Select to enable outbound proxy in this trunk. The default setting is "No". When outbound proxy support is enabled, enter the IP address or URL of the outbound proxy. It is used to set if the phone system will remove outbound proxy URI from the route header. If is set to “Yes”, it will remove the route header from SIP requests. The default setting is “No”. Configure where to get the destination ID of an incoming SIP call, from SIP Request-line or To-header. The default is set to "Request-line". Configure the default DTMF mode when sending DTMF on this trunk. • Default: The global setting of DTMF mode will be used. The global setting for DTMF Mode setting is under Web GUI→PBX Settings→SIP Settings→ToS. DTMF Mode • RFC2833: Send DTMF using RFC2833. • Info: Send DTMF using SIP INFO message. • Inband: Send DTMF using inband audio. This requires 64-bit codec, i.e., PCMU and PCMA. • Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used. Enable Heartbeat If enabled, the UCM6200 will regularly send SIP OPTIONS to the device to check Detection if the device is still online. The default setting is "No". When "Enable Heartbeat Detection" option is set to "Yes", configure the interval Heartbeat Frequency (in seconds) of the SIP OPTIONS message sent to the device to check if the device is still online. The default setting is 60 seconds. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 178 Maximum Number of The maximum number of concurrent calls using the trunk. The default settings 0, Call Lines which means no limit. Select Fax mode. The default setting is “None”. Fax Mode • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. SRTP Enable SRTP for the VoIP trunk. The default setting is "No". CC Settings Enable CC If enabled, the system will automatically alert the user when a called party is available, given that a previous call to that party failed for some reason. Configure the maximum number of CCSS agents which may be allocated for this CC Max Agents channel. In other words, this number serves as the maximum number of CC requests this channel is allowed to make. The minimum value is 1. Configure the maximum number of monitor structures which may be created for CC Max Monitors this device. In other words, this number tells how many callers may request CC services for a specific device at one time. The minimum value is 1. Table 53: SIP Peer Trunk Configuration Parameters Basic Settings Provider Name Host Name Configure a unique label to identify this trunk when listed in outbound rules, inbound rules and etc. Configure the IP address or URL for the VoIP provider’s server of the trunk. Enable automatic recording for the calls using this trunk (for SIP trunk only). The Auto Record default setting is disabled. The recording files can be accessed under Web GUI→CDR→Recording Files. Keep the CID from the inbound call when dialing out, this setting will override “Keep Keep Original CID Trunk CID” option. Please make sure that the peer PBX at the other side supports to match user entry using “username” field from authentication line. Keep Trunk CID If enabled, the trunk CID will not be overridden by extension’s CID when the extension has CID configured. The default setting is “No”. Turn on this option when the PBX is using public IP and communicating with NAT devices behind NAT. If there is one-way audio issue, usually it’s related to NAT configuration or SIP/RTP port configuration on the firewall. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 179 If selected, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone". Then a "User=Phone" parameter will be attached to the Request- TEL URI Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request. The default setting is disabled. Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls. For some providers, it might not be possible to set the CallerID with this option and this option will be ignored. Important Note: When making outgoing calls, the following priority order rule will Caller ID be used to determine which CallerID will be set before sending out the call : • CID from inbound call (Keep Original CID Enabled) → Trunk Username/CallerID (Keep Trunk CID Enabled) → DOD → Extension CallerID Number → Trunk Username/CallerID (Keep Trunk CID Disabled) → Global Outbound CID. CallerID Name Configure the name of the caller to be displayed when the extension has no CallerID Name configured. Configure the SIP transport protocol to be used in this trunk. The default setting is "UDP". Transport • UDP • TCP • TLS Allows external numbers the option to get directed to the extension that last called them. For Example: User 2002 has dialed external number 061234575 but they were not Direct Callback reachable, once they have received missed call notification on their phone, they would mostly call back the number, if the option “Direct Callback” is enabled then they will be directly bridged to user 2002 regardless of the configured inbound destination. Advanced Settings Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.265, H.263, H.263p and VP8. DID Mode Configure where to get the destination ID of an incoming SIP call, from SIP Request-line or To-header. The default is set to "Request-line". UCM6200 Series User Manual Version 1.0.19.21 P a g e | 180 Configure the default DTMF mode when sending DTMF on this trunk. • Default: The global setting of DTMF mode will be used. The global setting for DTMF Mode setting is under Web GUI→PBX Settings→SIP Settings→ToS. DTMF Mode • RFC2833: Send DTMF using RFC2833. • Info: Send DTMF using SIP INFO message. • Inband: Send DTMF using inband audio. This requires 64-bit codec, i.e., PCMU and PCMA. • Auto: Send DTMF using RFC2833 if offered. Otherwise, inband is used. Enable Heartbeat If enabled, the UCM6200 will regularly send SIP OPTIONS to the device to check Detection if the device is still online. The default setting is "No". When "Enable Heartbeat Detection" option is set to "Yes", configure the interval Heartbeat Frequency (in seconds) of the SIP OPTIONS message sent to the device to check if the device is still online. The default setting is 60 seconds. Maximum Number of The maximum number of concurrent calls using the trunk. The default settings 0, Call Lines which means no limit. Select Fax mode. The default setting is “None”. Fax Mode • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. SRTP Enable SRTP for the VoIP trunk. The default setting is "No". If enabled, the local UCM6200 will automatically provide and update the local LDAP contacts to the remote UCM6200 SIP peer trunk. In order to ensure Sync LDAP Enable successful synchronization, the remote UCM6200 peer also needs to enable this option on the SIP peer trunk. The default setting is "No". Sync LDAP Password Sync LDAP Port LDAP Outbound Rule This is the password used for LDAP contact file encryption and decryption during the LDAP sync process. The password must be the same on both UCM6200 peers to ensure successful synchronization. Configure the TCP port used LDAP sync feature between two peer UCM6200. Specify an outbound rule for LDAP sync feature. The UCM6200 will automatically modify the remote contacts by adding prefix parsed from this rule. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 181 LDAP Dialed Prefix Specify the prefix for LDAP sync feature. The UCM6200 will automatically modify the remote contacts by adding this prefix. CC Settings Enable CC If enabled, the system will automatically alert the user when a called party is available, given that a previous call to that party failed for some reason. Configure the maximum number of CCSS agents which may be allocated for this CC Max Agents channel. In other words, this number serves as the maximum number of CC requests this channel can make. The minimum value is 1. Configure the maximum number of monitor structures which may be created for CC Max Monitors this device. In other words, this number tells how many callers may request CC services for a specific device at one time. The minimum value is 1. Table 54: Create New IAX Trunk Select the VoIP trunk type. Type Provider Name Host Name Keep Trunk CID Username Password Disable This Trunk • Peer IAX Trunk • Register IAX Trunk Configure a unique label to identify this trunk when listed in outbound rules, inbound rules etc. Configure the IP address or URL for the VoIP provider’s server of the trunk. If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". Enter the username to register to the trunk from the provider when "Register IAX Trunk" type is selected. Enter the password to register to the trunk from the provider when "Register IAX Trunk" type is selected. If selected, the trunk will be disabled. Table 55: IAX Register Trunk Configuration Parameters Basic Settings Provider Name Host Name Configure a unique label to identify this trunk when listed in outbound rules, inbound rules etc. Configure the IP address or URL for the VoIP provider’s server of the trunk. If enabled, the trunk CID will not be overridden by extension's CID when the Keep Trunk CID extension has CID configured. The default setting is "No". Disable This Trunk If selected, the trunk will be disabled. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 182 Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls. For some providers, it might not be possible to set the CallerID with this option and this option will be ignored. Important Note: When making outgoing calls, the following priority order rule will Caller ID be used to determine which CallerID will be set before sending out the call : From user (Register Trunk Only) → CID from inbound call (Keep Original CID Enabled) → Trunk Username/CallerID (Keep Trunk CID Enabled) → DOD → Extension CallerID Number → Trunk Username/CallerID (Keep Trunk CID Disabled) → Global Outbound CID. CallerID Name Configure the name of the caller to be displayed when the extension has no CallerID Name configured. Username Enter the username to register to the trunk from the provider. Password Enter the password to register to the trunk from the provider. Advanced Settings Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.265, H.263, H.263p and VP8. Enable Heartbeat If enabled, the UCM6200 will regularly send SIP OPTIONS to the device to check Detection if the device is still online. The default setting is "No". When "Enable Heartbeat Detection" option is set to "Yes", configure the interval Heartbeat Frequency (in seconds) of the SIP OPTIONS message sent to the device to check if the device is still online. The default setting is 60 seconds. Maximum Number of The maximum number of concurrent calls using the trunk. The default settings 0, Call Lines which means no limited. Select Fax mode. The default setting is “None”. Fax Mode • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 183 Table 56: IAX Peer Trunk Configuration Parameters Basic Settings Provider Name Host Name Keep Trunk CID Disable This Trunk Configure a unique label to identify this trunk when listed in outbound rules, inbound rules etc. Configure the IP address or URL for the VoIP provider’s server of the trunk. If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". If selected, the trunk will be disabled. Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls. For some providers, it might not be possible to set the CallerID with this option and this option will be ignored. Caller ID Important Note: When making outgoing calls, the following priority order rule will be used to determine which CallerID will be set before sending out the call : CID from inbound call (Keep Original CID Enabled) → Trunk Username/CallerID (Keep Trunk CID Enabled) → DOD → Extension CallerID Number → Trunk Username/CallerID (Keep Trunk CID Disabled) → Global Outbound CID.. CallerID Name Configure the name of the caller to be displayed when the extension has no CallerID Name configured. Advanced Settings Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, Codec Preference PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.265, H.263, H.263p and VP8. Enable Heartbeat If enabled, the UCM6200 will regularly send SIP OPTIONS to the device to check Detection if the device is still online. The default setting is "No". When "Enable Heartbeat Detection" option is set to "Yes", configure the interval Heartbeat Frequency (in seconds) of the SIP OPTIONS message sent to the device to check if the device is still online. The default setting is 60 seconds. Maximum Number of The maximum number of concurrent calls using the trunk. The default settings 0, Call Lines which means no limited. Select Fax mode. The default setting is “None”. Fax Mode • None: Disable Fax. • Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUI→Call Features→Fax/T.38. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 184 Trunk Groups Users can create VoIP Trunk Groups to register and easily apply the same settings on multiple accounts within the same SIP server. This can drastically reduce the amount of time needed to manage accounts for the same server and improve the overall cleanliness of the web UI. Figure 99: Trunk Group Once creating the new trunk group and configuring the SIP settings, users can add multiple accounts within the configured SIP server by pressing button and configuring the username, password and authentication ID fields. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 185 Figure 100: Trunk Group Configuration Direct Outward Dialing (DOD) The UCM6200 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly. Example of how DOD is used: Company ABC has a SIP trunk. This SIP trunk has 4 DIDs associated to it. The main number of the office is routed to an auto attendant. The other three numbers are direct lines to specific users of the company. Now when a user makes an outbound call their caller ID shows up as the main office number. This poses a problem as the CEO would like their calls to come from their direct line. This can be accomplished by configuring DOD for the CEO’s extension. Steps to configure DOD on the UCM6200: 1. To setup DOD go to UCM6200 Web GUI→Extension/Trunk→VoIP Trunks page. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 186 2. Click to access the DOD options for the selected SIP Trunk. 3. Click "Create a new DOD" to begin your DOD setup 4. For "DOD Number" enter one of the numbers (DIDs) from your SIP trunk provider. In the example above Company ABC received 4 DIDs from their provider. ABC will enter in the number for the CEO's direct line. 5. Set the DOD name and If extension number need to be appended to the DID number click on “Add Extension”. 6. Select an extension from the "Available Extensions" list. Users have the option of selecting more than one extension. In this case, Company ABC would select the CEO's extension. After making the selection, click on the button to move the extension(s) to the "Selected Extensions" list. Figure 101: DOD extension selection 7. Click "Save" at the bottom. Once completed, the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD. Figure 102: Edit DOD UCM6200 Series User Manual Version 1.0.19.21 P a g e | 187 SLA STATION The UCM6200 supports SLA that allows mapping the key with LED on a multi-line phone to different external lines. When there is an incoming call and the phone starts to ring, the LED on the key will flash in red and the call can be picked up by pressing this key. This allows users to know if the line is occupied or not. The SLA function on the UCM6200 is like BLF but SLA is used to monitor external line i.e., analog trunk on the UCM6200. Users could configure the phone with BLF mode on the MPK to monitor the analog trunk status or press the line key pick up call from the analog trunk on the UCM6200. Create/Edit SLA Station SLA Station can be configured on Web GUI→Extension/Trunk→SLA Station. Figure 103: SLA Station • Click on • Click on to edit the SLA Station. The following table shows the SLA Station configuration parameters. • Click on to delete the SLA Station. to add a SLA Station. Table 57: SLA Station Configuration Parameters Station Name Configure a name to identify the SLA Station. Station Specify a SIP extension as a station that will be using SLA. Available SLA Trunks Existing Analog Trunks with SLA Mode enabled will be listed here. Select a trunk for this SLA from the Available SLA Trunks list. Click on Selected SLA Trunks to arrange the order. If there are multiple trunks selected, when there are calls on those trunks at the same time, pressing the LINE key on the phone will pick up the call on the first trunk here. SLA Station Options Ring Timeout Configure the time (in seconds) to ring the station before the call is considered unanswered. No timeout is set by default. If set to 0, there will be no timeout. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 188 Configure the time (in seconds) for delay before ringing the station when a call Ring Delay first coming in on the shared line. No delay is set by default. If set to 0, there will be no delay. This option defines the competence of the hold action for one particular trunk. If Hold Access set to “open”, any station could hold a call on that trunk or resume one held session; if set to “private”, only the station that places the trunk call on hold could resume the session. The default setting is “open”. Sample Configuration 1. On the UCM6200, go to Web GUI→Extension/Trunk→Analog Trunks page. Create analog trunk or edit the existing analog trunk. Make sure “SLA Mode” is enabled for the analog trunk. Once enabled, this analog trunk will be only available for the SLA stations created under Web GUI→Extension/Trunk→SLA Station page. Figure 104: Enable SLA Mode for Analog Trunk 2. Click on “Save”. The analog trunk will be listed with trunk mode “SLA”. Figure 105: Analog Trunk with SLA Mode Enabled 3. On the UCM6200, go to Web GUI→Extension/Trunk→SLA Station page, click on “Add”. Please refer to section [Create/Edit SLA Station] for the configuration parameters. Users can create one or more SLA stations to monitor the analog trunk. The following figure shows two stations, 1002 and 1005, are configured to be associated with SLA trunk “fxo1”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 189 Figure 106: SLA Example - SLA Station 4. On the SIP phone 1, configure to register UCM6200 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. 5. On the SIP phone 2, configure to register UCM6200 extension 1005. Configure the MPK as BLF mode and value must be set to “extension_trunkname”, which is 1005_fxo1 in this case. Figure 107: SLA Example - MPK Configuration Now the SLA station is ready to use. The following functions can be achieved by this configuration. • Making an outbound call from the station/extension, using LINE key When the extension is in idle state, pressing the line key for this extension on the phone to off hook. Then dial the station’s extension number, for example, dial 1002 on phone 1 (or dial 1005 on phone 2), to hear the dial tone. Then the users could dial external number for the outbound call. • Making an outbound call from the station/extension, using BLF key When the extension is in idle state, pressing the MPK and users could dial external numbers directly. • Answering call using LINE key When the station is ringing, pressing the LINE key to answer the incoming call. • Barging-in active call using BLF key When there is an active call between an SLA station and an external number using the SLA trunk, other SLA stations monitoring the same trunk could join the call by pressing the BLF key if “Barge Allowed” is enabled for the analog trunk. • Hold/UnHold using BLF key If the external line is previously put on hold by an SLA station, another station that monitors the same SLA trunk could UnHold the call by pressing the BLF key if “Hold Access” is set to “open” on the analog trunk and the SLA station. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 190 CALL ROUTES Outbound Routes In the following sections, we will discuss the steps and parameters used to configure and manage outbound rules in UCM6200, these rules are the regulating points for all external outgoing calls initiated by the UCM through all types of trunks: SIP, Analog and Digital. Configuring Outbound Routes In the UCM6200, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance" 10-digit dials through a low-cost SIP trunk). Users can also set up a failover trunk to be used when the primary trunk fails. Go to Web GUI→Extension/Trunk→Outbound Routes to add and edit outbound rules. • Click on • Click on to edit the outbound route. • Click on to delete the outbound route. to add a new outbound route. On the UCM6200, the outbound route priority is based on “Best matching pattern”. For example, the UCM6200 has outbound route A with pattern 1xxx and outbound route B with pattern 10xx configured. When dialing 1000 for outbound call, outbound route B will always be used first. This is because pattern 10xx is a better match than pattern 1xxx. Only when there are multiple outbound routes with the same pattern configured. Table 58: Outbound Route Configuration Parameters Calling Rule Name Configure the name of the calling rule (e.g., local, long_distance, and etc). Letters, digits, _ and - are allowed. • All patterns are prefixed with the "_". • Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. Pattern ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Notes: ▪ Multiple patterns can be used. Each pattern should be entered in new line. ▪ Users can add comments to a dial plan by typing “/*” and “*/” before and after each comment respectively. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 191 ▪ Example: _X. _NNXXNXXXXX /* 10-digit long distance */ _818X. /* Any number with leading 818 */ After creating the outbound route, users can choose to enable and disable it. If the Disable This Route route is disabled, it will not take effect anymore. However, the route settings will remain in UCM. Users can enable it again when it’s needed. Password Configure the password for users to use this rule when making outbound calls. Call Duration Limit Enable to configure the maximum duration for the call using this outbound route. Maximum Call Configure the maximum duration of the call (in seconds). The default setting is 0, Duration which means no limit. Configure the warning time for the call using this outbound route. If set to x Warning Time seconds, the warning tone will be played to the caller when x seconds are left to end the call. Warning Repeat Interval Configure the warning repeat interval for the call using this outbound route. If set to X seconds, the warning tone will be played every x seconds after the first warning. Select privilege level for the outbound rule. Privilege Level • Internal: The lowest level required. All users can use this rule. • Local: Users with Local, National, or International level can use this rule. • National: Users with National or International level can use this rule. • International: The highest level required. Only users with international level can use this rule. • Disable: The default setting is "Disable". If selected, only the matched source caller ID will be allowed to use this outbound route. Please be aware of the potential security risks when using "Internal" level, which means all users can use this outbound rule to dial out from the trunk. When enabled, users could specify extensions allowed to use this outbound route. "Privilege Level" is automatically disabled if using "Enable Filter on Source Caller ID". Enable Filter on Source Caller ID The following two methods can be used at the same time to define the extensions as the source caller ID. 1. Select available extensions/extension groups from the list. This allows users to specify arbitrary single extensions available in the PBX. 2. Custom Dynamic Route: define the pattern for the source caller ID. This allows users to define extension range instead of selecting them one by one. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 192 • All patterns are prefixed with the "_". • Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Note: Multiple patterns can be used. Patterns should be separated by comma “,”. Example: _X. , _NNXXNXXXXX , _818X. Send This Call Through Trunk Use Trunk Select the trunk for this outbound rule. Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk. Strip Example: The users will dial 9 as the first digit of a long-distance calls. However, 9 should not be sent out via analog lines and the PSTN line. In this case, 1 digit should be stripped before the call is placed. Prepend Specify the digits to be prepended before the call is placed via the trunk. Those digits will be prepended after the dialing number is stripped. Use Failover Trunk Failover trunks can be used to make sure that a call goes through an alternate route, when the primary trunk is busy or down. If "Use Failover Trunk" is enabled and "Failover trunk" is defined, the calls that cannot be placed via the regular trunk may have a secondary trunk to go through. Failover Trunk UCM62XX support up to 10 failover trunks. Example: The user's primary trunk is a VoIP trunk and the user would like to use the PSTN when the VoIP trunk is not available. The PSTN trunk can be configured as the failover trunk of the VoIP trunk. Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk. Strip Example: The users will dial 9 as the first digit of a long-distance calls. However, 9 should not be sent out via analog lines and the PSTN line. In this case, 1 digit should be stripped before the call is placed. Prepend Specify the digits to be prepended before the call is placed via the trunk. Those digits will be prepended after the dialing number is stripped. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 193 Time Condition Time Condition Users could customize holiday time, office time or a specified time to allow the outbound route to be used. Outbound Blacklist The UCM6200 allows users to configure blacklist for outbound routes. If the dialing number matches the blacklist numbers or patterns, the outbound call will not be allowed. The outbound blacklist can be configured under UCM Web GUI→Extension/Trunk→Outbound Routes: Outbound Blacklist. Users can configure numbers, patterns or select country code to add in the blacklist. Please note that the blacklist settings apply to all outbound routes. Figure 108: Country Codes Note: Users can export outbound route blacklists and delete all blacklist entries. Additionally, users can also import blacklists for outbound routes. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 194 Figure 109: Blacklist Import/Export PIN Groups The UCM6200 supports pin group. Once this feature is configured, users can apply pin group to specific outbound routes. When placing a call on pin protected outbound routes, caller will be asked to input the group pin number, this feature can be found on the webGUI→Extension/Trunk→Outbound Routes→PIN Groups. Table 59: Outbound Routes/PIN Group Name Specify the name of the group Record In CDR Specify whether to enable/disable record in CDR PIN Number Specify the code that will asked once dialing via a trunk PIN Name Specify the name of the PIN Once user click on the following figure shows to configure the new PIN. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 195 Figure 110: Create New PIN Group The following screenshot shows an example of created PIN Groups and members: Figure 111: PIN Members Note: If PIN group is enabled on outbound route level, password, privilege level and enable filter on source caller ID will be disabled. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 196 Figure 112: Outbound PIN If PIN group CDR is enabled, the call with PIN group information will be displayed as part of CDR under Account Code field. Figure 113: CDR Record - Importing PIN Groups from CSV files: User can also import PIN Groups by uploading CSV files for each group. To do this: 1. Navigate to Extension/Trunk→Outbound Routes→PIN Groups and click on the “Choose file to upload” button. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 197 Figure 114: Importing PIN Groups from CSV files 2. Select the CSV file to upload. Incorrect file formats and improperly formatted CSV files will result in error messages such as the one below: Figure 115: Incorrect CSV File 3. To ensure a successful import, please follow the format in the sample image below UCM6200 Series User Manual Version 1.0.19.21 P a g e | 198 Figure 116: CSV File Format • The top-left value (A1) is the PIN Group name. In this case, it is “ALPHA”. • Row 2 contains the labels for the modifiable fields: pin and pin_name. These values should not be changed and will cause an upload error otherwise. • Rows 3+ contain the user-defined values with Column A holding the PINs and Column B holding the PIN names. PIN values must consist of at least four digits. • Once the file is successfully uploaded, the entry will be added to the list of PIN Groups. Figure 117: CSV File Successful Upload Inbound Routes Inbound routes can be configured via Web GUI→Extension/Trunk→Inbound Routes. • Click on • Click on "Blacklist" to configure blacklist for all inbound routes. • Click on to edit the inbound route. • Click on to delete the inbound route. to add a new inbound route. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 199 Inbound Rule Configurations Table 60: Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule. • All patterns are prefixed with the "_". • Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. • The pattern can be composed of two parts, Pattern and CallerID Pattern. The first part is used to specify the dialed number while the second part is used to specify the caller ID and it is optional, if set it means only the extension with the specific caller ID can call in or call out. For example, pattern '_2XXX/1234' means the only extension with the caller ID '1234' Pattern can use this rule. Notes: ▪ Multiple patterns can be used. Each pattern should be entered in new line. ▪ Users can add comments to the end of patterns to better organize and keep track of complex rules by typing “/*” and “*/” before and after each comment respectively. ▪ Example: Pattern CallerID Pattern _X. 1000 _NNXXNXXXXX /* 10-digit long distance */ 1001 _818X. /* Any number with leading 818 */ After creating the inbound route, users can choose to enable and disable it. If Disable This Route the route is disabled, it will not take effect anymore. However, the route settings will remain in UCM. Users can enable it again when it’s needed. Allows the selected extension to use this function. If an extension is busy, and Allowed to seamless transfer a mobile phone is bound to that extension, the mobile phone can pick up calls to that extension. Alert-Info Prepend Trunk Name Configure the Alert-Info, when UCM receives an INVITE request, the AlertInfo header field specifies an alternative ring tone to the UAS. If enabled, the trunk name will be added to the caller id name as the displayed caller id name. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 200 Manipulates Caller ID (CID) name and/or number within the call flow to help Set Caller ID Info identify who is calling. When enabled two field will show allowing to manipulate the CalleID Number and the Caller ID Name. Configure the pattern-matching format to manipulate the numbers of incoming callers or to set a fixed callerID number for calls that go through this inbound route. • ${CALLERID(num)}: Default value which indicates the number of an incoming caller (CID). The CID will not be modified. • ${CALLERID(num):n}: Skips the first n characters of a CID number, where n is a number. CalleID Number • ${CALLERID(num):-n}: Takes the last n characters of a CID number, where n is a number. • ${CALLERID(num):s:n}: Takes n characters of a CID number starting from s+1, where n is a number and s is a character position (e.g. ${CALLERID(num):2:7} takes 7 characters after the second character of a CID number). • n${CALLERID(num)}: Prepends n to a CID number, where n is a number. Default string is ${CALLERID(name)}，which means the name of a incoming caller, it's a pattern-matching syntax format. CallerID Name A${CALLERID(name)}B means Prepend a character 'A' and suffix a character 'B' to ${CALLERID(name)}. Not using pattern-matching syntax means setting fix name to incoming caller. Gives uses the ability to configure inbound mode per individual route. When enabled two field will show allowing to set the Inbound mode and the Inbound Enable Route-Level Inbound mode Suffix. Note: Global inbound mode must be enabled before users can configure route-level inbound mode Choose the inbound mode for this route. Note: Toggling the global inbound mode will not affect routes that have Route- Inbound Mode level Inbound Mode enabled. If all routes have the option enabled, toggling the global inbound mode via BLF will trigger a voice prompt indicating that none of the routes will be affected by the global inbound mode change. Dial "Global Inbound Mode feature code + Inbound Mode Suffix" or a route's Inbound Mode Suffix assigned suffix to toggle the route's inbound mode. The BLF subscribed to the inbound mode suffix can monitor the current inbound mode. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 201 Multiple mode allows user to switch between destinations of the inbound rule Inbound Multiple Mode by feature codes. Configure related feature codes as described in [Inbound Route: Multiple Mode]. If this option is enabled, user can use feature code to switch between different modes/destinations. This option shows up only when "By DID" is selected. If enabled, the external Dial Trunk users dialing in to the trunk via this inbound route can dial outbound call using the UCM’s trunk. This option shows up only when "By DID" is selected. • Disable: Only the selected Extensions or Extension Groups are allowed to use this rule, when enabled Filter on Source Caller ID. • Internal: The lowest level required. All users are allowed to use this rule, check this level might be risky for security purpose. Privilege Level • Local: User with Local level, National or International level are allowed to use this rule. • National: Users with National or International Level are allowed to use this rule. • International: The highest level required. Only users with international level are allowed to use this rule. This option shows up only when "By DID" is selected. This controls the destination that can be reached by the external caller via the inbound route. The DID destination are: Allowed DID Destination • Extension • Conference • Call Queue • Ring Group • Paging/Intercom Groups • IVR • Voicemail Groups • Fax Extension • Dial By Name • All UCM6200 Series User Manual Version 1.0.19.21 P a g e | 202 Select the default destination for the inbound call. Default Destination • Extension • Voicemail • Conference Room • Call Queue • Ring Group • Paging/Intercom • Voicemail Group • Fax • DISA • IVR • External Number • By DID When "By DID" is used, the UCM will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination". If the dialed number matches the DID pattern, the call will be allowed to go through. 7. Dial By Name 8. Callback Strip Prepend Specify the number of digits to strip from the beginning of the DID. This is used when "By DID" is selected in "Default Destination". Specify the digits to be prepended before the call is placed via the trunk. Those digits will be prepended after the dialing number is stripped. Time Condition Start Time Select the start time "hour:minute" for the trunk to use the inbound rule. End Time Select the end time "hour:minute" for the trunk to use the inbound rule. Date Week Select "By Week" or "By Day" and specify the date for the trunk to use the inbound rule. Select the day in the week to use the inbound rule. Select the destination for the inbound call under the defined time condition. Destination • Extension • Voicemail • Conference Room • Call Queue • Ring Group • Paging/Intercom • Voicemail Group • Fax • DISA UCM6200 Series User Manual Version 1.0.19.21 P a g e | 203 • IVR • By DID When "By DID" is used, the UCM will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination". If the dialed number matches the DID pattern, the call will be allowed to go through. Configure the number of digits to be stripped in "Strip" option. • Dial By Name • External Number • Callback Inbound Route: Prepend Example UCM6200 now allows user to prepend digits to an inbound DID pattern, with strip taking precedence over prepend. With the ability to prepend digits in inbound route DID pattern, user no longer needs to create multiple routes for the same trunk to route calls to different extensions. The following example demonstrates the process: 1. If Trunk provides a DID pattern of 18005251163. 2. If Strip is set to 8, UCM6200 will strip the first 8 digits. 3. If Prepend is set to 2, UCM6200 will then prepend a 2 to the stripped number, now the number become 2163. 4. UCM6200 will now forward the incoming call to extension 2163. Figure 118: Inbound Route feature: Prepend UCM6200 Series User Manual Version 1.0.19.21 P a g e | 204 Inbound Route: Multiple Mode In the UCM6200, the user can configure inbound route to enable multiple mode to switch between different destinations. The inbound multiple mode can be enabled under Inbound Route settings. Figure 119: Inbound Route - Multiple Mode When Multiple Mode is enabled for the inbound route, the user can configure a “Default Destination” and a “Mode 1” destination for all routes. By default, the call coming into the inbound routes will be routed to the default destination. SIP end devices that have registered on the UCM6200 can dial feature code *62 to switch to inbound route “Mode 1” and dial feature code *61 to switch back to “Default Destination”. Switching between different mode can be easily done without Web GUI login. For example, the customer service hotline destination has to be set to a different IVR after 7PM. The user can dial *62 to switch to “Mode 1” with that IVR set as the destination before off work. To customize feature codes for “Default Mode” and “Mode 1”, click on under “Inbound Routes” page, check “Enable Inbound Multiple Mode” option and change “Inbound Default Mode” and “Inbound Mode 1” values (By default, *61 and *62 respectively). UCM6200 Series User Manual Version 1.0.19.21 P a g e | 205 Figure 120: Inbound Route - Multiple Mode Feature Codes Inbound Route: Route-Level Mode In the UCM6200, users can enable Route-Level Inbound Mode to switch between different destinations for each individual inbound route. The inbound Route-Level mode can be enabled under Inbound Route settings. Figure 121: Inbound Route - Route-Level Mode UCM6200 Series User Manual Version 1.0.19.21 P a g e | 206 Global inbound mode must be enabled before configuring Route-Level Inbound Mode. Additionally, the Mode 1 must be configured as well. When Route-Level Inbound Mode is enabled, the user can configure a “Default Destination” and a “Mode 1” destination for each specific route. By default, the call coming into this specific inbound route will be routed to the default destination. Users can toggle the route’s inbound mode by dialing "Global Inbound Mode feature code + Inbound Mode Suffix” and the current inbound route can be monitored by subscribing a BLF to the Inbound Mode Suffix. For example, Inbound Default Mode feature code is set to *61 and the Inbound Mode suffix for route 1 is set to 1010. To switch the mode of route 1 to Default Mode, users can dial *611010. Note: Toggling the global inbound mode will not affect routes that have Route-level Inbound Mode enabled. If all routes have the option enabled, toggling the global inbound mode via BLF will trigger a voice prompt indicating that none of the routes will be affected by the global inbound mode change. Inbound Route: Inbound Mode BLF Monitoring Users can assign MPKs and VPKs to monitor and toggle the current global inbound mode of the UCM. To do this, please refer to the following steps: 1. Access the UCM web GUI and navigate to Extension/Trunk→Inbound Routes. 2. Click on the button and enable Inbound Multiple Mode. 3. Edit the subscribe number field to the desired BLF value. Figure 122: Global Inbound Mode 4. Configure the BLF value on a phone’s MPK/VPK. As an example, a GXP2140 with the BLF configured will show the Inbound Mode status on its screen once configured. The 777 BLF is lit green, indicating that the current inbound mode is “Default Mode”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 207 Figure 123: Inbound Mode - Default Mode 5. Pressing the key will toggle the inbound mode to “Mode 1”, and the button’s color will change to red. Figure 124: Inbound Mode - Mode 1 Inbound Route: Import/Export Inbound Route Users can now import and export inbound routes to quickly set up inbound routing on a UCM or to back up an existing configuration. An exported inbound route configuration can be directly imported without needing any manual modifications. Figure 125: Import/Export Inbound Route The imported file should be on CSV format and using UTF-8 encoding, the imported file should contain below columns, and each column should be separated by a comma (It is recommended to use Notepad++ for the imported file creation): • Disable This Route: Yes/No. • Pattern: Always prefixed with _ • CallerID Pattern: Always prefixed with _ UCM6200 Series User Manual Version 1.0.19.21 P a g e | 208 • Prepend Trunk Name: Yes/No. • Prepend User Defined Name Enable: Yes/No. • Prepend User Defined Name: A string. • Alert-info: None, Ring 1, Ring 2… User should enter an Alert-info string following the values we have in the Inbound route Alert-Info list. • Allowed to seamless transfer: [Extension_number] • Inbound Multiple Mode: Yes/No. • Default Destination: By DID, Extension, Voicemail… User should enter a Default Destination string following the values we have in the Inbound route Default Destination list. • Destination: An Extension number, Ring Group Extension… • Default Time Condition. • Mode 1: By DID, Extension, Voicemail… User should enter a Default Destination string following the values we have in the mode 1 Default Destination list. • Mode 1 Destination: An Extension number, Ring Group Extension… • Mode 1 Time Condition. FAX Intelligent Route The UCM6200 can automatically detect Fax and phone signal coming from the FXO port, and then forward Fax or phone signal to the right destination. For example, when a regular phone call is coming, the UCM6200 will be able to detect the phone signal and forward it through the correct inbound route to the destination; if Fax signal is coming, the UCM6200 will be able to forward it to the FXS extension where the Fax machine is connected. FAX with Two Media The UCM6200 supports Fax re-INVITE with multiple codec negotiation. If a Fax re-INVITE contains both T.38 and PCMA/PCMU codec, UCM6200 will choose T.38 codec over PCMA/PCMU. Blacklist Configurations In the UCM6200, Blacklist is supported for all inbound routes. Users could enable the Blacklist feature and manage the Blacklist by clicking on "Blacklist". • Select the checkbox for "Blacklist Enable" to turn on Blacklist feature for all inbound routes. Blacklist is disabled by default. • Enter a number in "Add Blacklist Number" field and then click to add to the list. Anonymous can also be added as a Blacklist Number. • To remove a number from the Blacklist, select the number in "Blacklist list" and click on or click on button to remove all the numbers on the black list. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 209 • User can also export the inbound route black list by pressing on button. Figure 126: Blacklist Configuration Parameters • To add blacklist number in batch, click on “choose file to upload” to upload blacklist file in csv format. The supported csv format is as below. Figure 127: Blacklist csv File ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under Web GUI→Call Features→Feature Codes. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 210 CONFERENCE The UCM6200 supports conference room allowing multiple rooms used at the same time: • UCM6202/6204 supports up to 3 conference rooms allowing up to 25 simultaneous PSTN or IP participants. • UCM6208 supports up to 6 conference rooms allowing up to 32 simultaneous PSTN or IP participants. The conference room configurations can be accessed under Web GUI→Call Features→Conference. In this page, users could create, edit, view, invite, manage the participants and delete conference rooms. The conference room status and conference call recordings (if recording is enabled) will be displayed in this web page as well. Conference Room Configurations • Click on "Create New Conference Room" to add a new conference room. • Click on to edit the conference room. • Click on to delete the conference room. Table 61: Conference Room Configuration Parameters Extension Configure the conference number for the users to dial into the conference. Note: Up to 64 characters. When configured, the users who would like to join the conference call must enter this password before accessing the conference room. Password Note: • If "Public Mode" is enabled, the password is not required to join the conference room thus this field is invalid. • The password must be at least 4 characters. Configure the password to join the conference room as administrator. Conference administrator can manage the conference call via IVR (if "Enable Caller Menu" is enabled) as well as invite other parties to join the conference by dialing "0" (permission required from the invited party) or "1" (permission not required from Admin Password the invited party) during the conference call. Note: • If "Public Mode" is enabled, the password is not required to join the conference room thus this field is invalid. • Password must be at least 4 characters and different than conference extension number. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 211 Enable Caller Menu If enabled, conference participant could press the * key to access the conference room menu. The default setting is "No". If enabled, the calls in this conference room will be recorded automatically in a Record Conference .wav format file. All the recording files will be displayed and can be downloaded in the conference web page. The default setting is "No". If enabled, if there are users joining or leaving the conference, voice prompt or Quiet Mode notification tone won't be played. The default setting is "No". Note: "Quiet Mode" and "Announce Callers" cannot be enabled at the same time. If enabled, the participants will not hear each other until the conference administrator joins the conference. The default setting is "No". Wait For Admin Note: If "Quiet Mode" is enabled, the voice prompt for "Wait For Admin" will not be announced. If enabled, users could press 0 to invite other users (with the users' permission) or press 1 to invite other users (without the user's permission) to join the conference. Enable User Invite The default setting is "No". Note: Conference administrator can always invite other users without enabling this option. If enabled, the caller will be announced to all conference participants when there Announce Callers the caller joins the conference. The default setting is "No". Note: "Quiet Mode" and "Announce Callers" cannot be enabled at the same time. Public Mode Play Hold Music Music On Hold If enabled, no authentication will be required when joining the conference call. The default setting is "Yes". If enabled, the UCM6200 will play Hold music when there is only one user in the conference. The default setting is "No". Select the music on hold class to be played in conference call. Music On Hold class can be set up under Web GUI→PBX Settings→Music On Hold. Skip Authentication When Inviting User If enabled, the invitation from Web GUI for a conference room with password will via Trunk from Web skip the authentication for the invited users. The default setting is "No". GUI UCM6200 Series User Manual Version 1.0.19.21 P a g e | 212 Conference Settings contains the following options: Table 62: Conference Settings Enable Talk detection If enabled, the AMI will send the corresponding event when a user starts or ends talking. DSP Talking Threshold The time in milliseconds of sound above what the dsp has established as base line silence for a user before a user is considered to be talking. This value affects several operations and should not be changed unless the impact on call quality is fully understood, the default value is 128. DSP Silence Threshold The time in milliseconds of sound falling within the what the dsp has established as base line silence before a user is considered to be silent. This value affects several operations and should not be changed unless the impact on call quality is fully understood, the default value is 2500. Users can check the talking Caller IDs in conference control page (UCM WebUI→Call Features→Conference). The image will move up and down when the user is talking. Figure 128: Conference Conference Call Operations Join a Conference Call Users could dial the conference room extension to join the conference. If password is required, enter the password to join the conference as a normal user, or enter the admin password to join the conference as administrator. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 213 Invite Other Parties to Join Conference When using the UCM6200 conference room., there are two ways to invite other parties to join the conference. • Invite from Web GUI. For each conference room in UCM6200 Web GUI→Call Features→Conference, there is an icon for option "Invite a participant". Click on it and enter the number of the party you would like to invite. Then click on "Add". A call will be sent to this number to join it into the conference. Figure 129: Conference Invitation from Web GUI • Invite by dialing 0 or 1 during conference call. A conference participant can invite other parties to the conference by dialing from the phone during the conference call. Please make sure option "Enable User Invite" is turned on for the conference room first. Enter 0 or 1 during the conference call. Follow the voice prompt to input the number of the party you would like to invite. A call will be sent to this number to join it into the conference. 0: If 0 is entered to invite other party, once the invited party picks up the invitation call, a permission will be asked to "accept" or "reject" the invitation before joining the conference. 1: If 1 is entered to invite other party, no permission will be required from the invited party. --------------------------------------------------------------------------------------------------------------------------------------------------Note: Conference administrator can always invite other parties from the phone during the call by entering 0 or 1. To join a conference room as administrator, enter the admin password when joining the conference. A conference room can have multiple administrators. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 214 During The Conference During the conference call, users can manage the conference from Web GUI or IVR. • Manage the conference call from Web GUI. Log in UCM6200 Web GUI during the conference call, the participants in each conference room will be listed. 1. Click on to kick a participant from the conference. 2. Click on to mute the participant. 3. Click on to lock this conference room so that other users cannot join it anymore. 4. Click on • to invite other users into the conference room. Manage the conference call from IVR. If "Enable Caller Menu" is enabled, conference participant can input * to enter the IVR menu for the conference. Please see options listed in the table below. Table 63: Conference Caller IVR Menu Conference Administrator IVR Menu 1 Mute/unmute yourself. 2 Lock/unlock the conference room. 3 Kick the last joined user from the conference. 4 Decrease the volume of the conference call. 5 Decrease your volume. 6 Increase the volume of the conference call. 7 Increase your volume. More options. 8 • 1: List all users currently in the conference call. • 2: Kick all non-Administrator participants from the conference call. • 3: Mute/Unmute all non-Administrator participants from the conference call. • 4: Record the conference call. • 8: Exit the caller menu and return to the conference. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 215 Conference User IVR Menu 1 Mute/unmute yourself. 4 Decrease the volume of the conference call. 5 Decrease your volume. 6 Increase the volume of the conference call. 7 Increase your volume. 8 Exit the caller menu and return to the conference. ----------------------------------------------------------------------------------------------------------------------------- -------------------Note: When there is participant in the conference, the conference room configuration cannot be modified. -------------------------------------------------------------------------------------------------------------------------------- ----------------- Google Service Settings Support UCM6200 now supports Google OAuth 2.0 authentication. This feature is used for supporting UCM6200 conference scheduling system. Once OAuth 2.0 is enabled, UCM6200 conference system can access Google calendar to schedule or update conference. Google Service Settings can be found under Web GUI→Call Features→Conference→Google Service Settings→Google Service Settings. Figure 130: Google Service Settings→OAuth2.0 Authentication If you already have OAuth2.0 project set up on Google Developers web page, please use your existing login credential for “OAuth2.0 Client ID” and “OAuth2.0 Client Secret” in the above figure for the UCM6200 to access Google Service. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 216 If you do not have OAuth2.0 project set up yet, please following the steps below to create new project and obtain credentials: 1. Go to Google Developers page https://console.developers.google.com/start Create a New Project in Google Developers page. Figure 131: Google Service→New Project 2. Enable Calendar API from API Library. 3. Click “Credentials” on the left drop down menu to create new OAuth2.0 login credentials. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 217 Figure 132: Google Service→Create New Credential 4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. Figure 133: Google Service→OAuth2.0 Login 6. Now UCM6200 is connected with Google Service. You can also configure the Status update, which refresh automatically your Google Calendar with the configured time (m). Note: Zero means disable. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 218 Conference Schedule Conference Schedule can be found under UCM6200 Web GUI → Call Features → Conference→ Conference Schedule. Users can create, edit, view and delete a Conference Schedule. • Click on “Create New Conference Schedule” to add a new Conference Schedule. • Click on the scheduled conference to edit or delete the event. After the user configures UCM6200 with Google Service Settings [Google Service Settings Support] and enables Google Calendar for Conference Schedule, the conference schedule on the UCM6200 can be synchronized with Google Calendar for authorized Google account. Table 64: Conference Schedule Parameters Schedule Options Conference Topic Conference Room Configure the name of the scheduled conference. Letters, digits, _ and - are allowed. Select a conference room for this scheduled conference. Set kick time before conference starts. When kick time is reached, a warning prompt will be played for all attendees in the conference room. After 5 minutes, Kick Time(m) this conference room will be cleared and locked for the scheduled conference to begin. Note: Kick Time cannot be less than 6 minutes to clear the conference room. Description The description of scheduled conference. Repeat Repeat interval of scheduled conference. By default, it’s set to single event. Configure the beginning date and duration of scheduled conference. Schedule Time Note: Please pay attention to avoid time conflict on schedules in the same conference room. Enable Google Calendar Conference Administrator Local Extension Select this option to sync scheduled conference with Google Calendar. Note: Google Service Setting OAuth2.0 must be configured on the UCM6200. Please refer to section [Google Service Settings Support]. Select the administrator of scheduled conference from selected extensions. Note: “Public Mode” must be disabled from Conference Room Options tab. Select available extensions from the list to attend scheduled conference. Select available extensions from the remote peer PBX. Remote Extension Note: “LDAP Sync” must be enabled on the UCM6200 to view remote extensions. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 219 Add extensions that are not in the list (both local and remote list). If the user Special Extension wishes to add the special extension, please match the pattern on the outbound route. Remote Conference Invite a remote conference. Conference Room Options Password Admin Password Enable Caller Menu Record Conference Configure conference room password. Please note that if “Public Mode” is enabled, this option is automatically disabled. Configure the password to join as conference administrator. Please note that if “Public Mode” is enabled, this option is automatically disabled. If this option is enabled, conference participants will be able to access conference room menu by pressing the * key. If this option is enabled, conference call will be recorded in .wav format. The recorded file can be found from Conference page. If this option is enabled, the notification tone or voice prompt for joining or leaving the conference won’t be played. Quiet Mode Note: Option “Quiet Mode” and option “Announce Caller” cannot be enabled at the same time. If this option is enabled, the participants in the conference won’t be able to hear Wait For Admin each other until conference administrator joins the conference. Note: If “Quiet Mode” is enabled, voice prompt for this option won’t be played. If this option is enabled, the user can: • Press ‘0’ to invite others to join the conference with invited party’s permission Enable User Invite • Press ‘1’ to invite without invited party’s permission • Press ‘2’ to create a multi-conference room to another conference room • Press ‘3’ to drop all current multi-conference rooms. Note: Conference Administrator is always allowed to access this menu. If this option is enabled, when a participant joins the conference room, participant’s name will be announced to all members in the conference room. Announce Callers Note: Option “Quiet Mode” and option “Announce Caller” cannot be enabled at the same time. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 220 If this option is enabled, no authentication is required for entering the conference Public Mode room. Note: Please be aware of the potential security risks when turning on this option. Play Hold Music If this option is enabled, UCM6200 will play Hold Music while there is only one participant in the conference room or the conference is not yet started. Skip Authentication If this option is enabled, the invitation from Web GUI via a trunk with password When Inviting Users won’t require authentication. via Trunk from Web Note: GUI Please be aware of the potential security risks when turning on this option. Cleaner Options Cleaner Options Enable Conference If this option is enabled, conference schedules will be automatically cleaned as Schedules Cleaner configured. Conference Schedules Clean Enter the clean time (in hours). The valid range is from 0 to 23. Time Clean Interval Enter the clean interval (in days). The valid range is from 1 to 30. Show/Hide Conference Schedule Table Enable this option will allow Web GUI to display scheduled conference in Conference Schedule Table. Please see figure below. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 221 Figure 134: Conference Schedule Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension can join the conference room anymore. At the scheduled conference time, UCM6200 will send INVITE to the extensions that have been selected for conference. ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: • Please make sure that outbound route is properly configured for remote extensions to join the conference. • Once Kick Time is reached, Conference Schedule is locked and cannot be modified. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 222 Conference Recordings The UCM6200 allows users to record the conference call and retrieve the recording from Web GUI→Call Features→Conference→Record Conference. To record the conference call, when the conference room is in idle, enable "Record Conference" from the conference room configuration dialog. Save the setting and apply the change. When the conference call starts, the call will be automatically recorded in .wav format. The recording files will be listed as below once available. Users could click on click on to delete the recording. to download the recording or Users could also delete all recording files by clicking on “Delate All Recording Files”, or delete multiple recording files at once by clicking on “Delete Selected Recording Files” after selecting the recording files. Figure 135: Conference Recording UCM6200 Series User Manual Version 1.0.19.21 P a g e | 223 VIDEO CONFERENCE With the UCM you can easily create, schedule, manage, and join video conference calls, from your desktop or laptop computer. UCM Video conferencing uses WebRTC technology, so all the participants don’t have to download and install any additional software or plugins. UCM Video Conferencing must be enabled by the administrator for the concerned extensions. The video conference configurations can be accessed under Web GUI→Call Features→Video Conference. In this page, users could enable, set the Basic setting, create, edit, view, manage, delete conference rooms and edit the Conference Schedule. Basic Settings Figure 136: Video Conference Basic settings Table 65: Video Conference Basic Settings Basic Settings Video Conferencing Bind UDP Port RTX FEC This option should be enabled in order to activate the Video Conference feature. Configure the UDP port number for MCM. The standard UDP port for MCM is 5062. If enabled, the RTX Packet Loss Retransmission will be activated. The default setting is "No". If enabled, the Forward Error Correction (FEC) will be activated. The default setting is "No". UCM6200 Series User Manual Version 1.0.19.21 P a g e | 224 Video Conference Room Configurations • Click on "Create New Conference Room" to add a new conference room. • Click on to edit the conference room. • Click on to delete the conference room. Table 66: Video Conference room Configuration Parameters Extension Configure the conference number for the users to dial into the conference. Note: Up to 64 characters. When configured, the users who would like to join the conference call must enter this password before accessing the conference room. Note: Password • Only digits are allowed. • The password has to be at least 4 characters. All repetitive and sequential digits (e.g., 0000, 1111, 1234 and 2345) or common digits (e.g., 111222 and 321321) are not allowed. Conference Schedule Conference Schedule can be found under UCM Web GUI → Call Features→Video Conference → Conference Schedule. Users can create, edit, view and delete a Conference Schedule. • Click on “Schedule New Conference” to add a new Conference Schedule. • Click on the scheduled conference to edit or delete the event. Table 67: Video Conference Schedule Parameters Schedule Options Conference Subject Conference Room Conference Password Configure the name of the scheduled conference. Letters, digits, _ and are allowed. Select a conference room for this scheduled conference. Configure conference room password. Please note that if “Public Mode” is enabled, this option is automatically disabled. Configure the time before the scheduled conference. When this time is reached, a warning prompt will be played, and all attendees currently in Kick Time(m) the scheduled conference room will be kicked after 5 mins. The conference room will be locked until the scheduled conference begins. Default value is 10 min. Configure the beginning date and duration of scheduled conference. Schedule Time Note: Please pay attention to avoid time conflict on schedules in the same conference room. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 225 Duration Configure the time duration of the scheduled conference. Period Configure the period of scheduled conference. Host Set the admin of this scheduled conference from the following list of Members Select available extensions from the list to attend scheduled conference. members. Add extensions that are not in the list (both local and remote list). If the Special Extension user wishes to add the special extension, please match the pattern on the outbound route. Shareable Link Description Assign the video conference a public IP address and port to allow anyone with the configured link to participate in the video conference. Set a description of scheduled conference. Once created, the Web GUI will display scheduled conference in Conference Schedule. Please see figure below: Figure 137: Video Conference Schedule Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension is allowed to join the conference room anymore. At the scheduled conference time, UCM will send INVITE to the extensions that have been selected for conference. ----------------------------------------------------------------------------------------------------------------------------- --------------Notes: • Video conferencing can be resource-intensive and may cause performance issues with the UCM when used. • To ensure the best experience, please use Google Chrome (v67 or higher) or Mozilla Firefox (v60). ----------------------------------------------------------------------------------------------------------------------------- --------------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 226 Wave WebRTC Video Calling & Conferencing Web audio and video calls and conferencing can now be achieved through the UCM’s new WebRTC page. for more details about this feature. To get started with this new feature, please make sure to: 1. Navigate to Value-Added Features → WebRTC and enable WebRTC support. Figure 138: Enabling WebRTC Feature 2. Enable the WebRTC on the extensions that would use this feature under Extension / Trunk → Extensions by editing the concerned extensions. Figure 139: Enabling WebRTC on Extensions The UCM offers the possibility to login to an extension via Grandstream Wave Portal using user portal password in addition to SIP registration password, where it offers a sleek interface to host conferences, receive email reminders for scheduled conferences, manage contacts, initiate calls, call transfer, chat functionality and more. Access the page by adding “/gswave” after the UCM’s server address and port. (e.g. https://my.ucm.com:8089/gswave). UCM6200 Series User Manual Version 1.0.19.21 P a g e | 227 Figure 140: Granstream Wave Interface For more details about the WebRTC feature, please refer to the following guide: http://www.grandstream.com/sites/default/files/Resources/wave_webrtc_guide.pdf UCM6200 Series User Manual Version 1.0.19.21 P a g e | 228 IVR Configure IVR IVR configurations can be accessed under the UCM6200 Web GUI→Call Features→IVR. Users could create, edit, view and delete an IVR. • Click on "Create New IVR" to add a new IVR. • Click on to edit the IVR configuration. • Click on to delete the IVR. Figure 141: Create New IVR UCM6200 Series User Manual Version 1.0.19.21 P a g e | 229 Table 68: IVR Configuration Parameters Basic Settings Name Configure the name of the IVR. Letters, digits, _ and - are allowed. Extension Enter the extension number for users to access the IVR. Dial Trunk If enabled, all callers to the IVR can use trunk. The permission must be configured for the users to use the trunk first. The default setting is "No". Assign permission level for outbound calls if "Dial Trunk" is enabled. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. Permission The default setting is "Internal". If the user tries to dial outbound calls after dialing into the IVR, the UCM6200 will compared the IVR's permission level with the outbound route's privilege level. If the IVR's permission level is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through. This controls the destination that can be reached by the external caller via the inbound route. The available destinations are: Dial Other Extensions • Extension • Conference • Call Queue • Ring Group • Paging/Intercom Groups • Voicemail Groups • Fax Extension • Dial by Name • All IVR Black/White If enabled only numbers inside of the White List or outside of the Black List can be List called from IVR. Internal Black/White List External Black/White List Replace Caller ID Alert Info Contain numbers, either of Black List or White List. This feature can be used only when Dial Trunk is enabled, it contains external numbers allowed or denied calling from the IVR, the allowed format is the following: Number1, number2, number3, …. If enabled, the UCM will replace the caller display name with the IVR name the caller know whether the call is incoming from a direct extension or an IVR. When present in an INVITE request, the alert-Info header field specifies and alternative ring tone to the UAS. Select an audio file to play as the welcome prompt for the IVR. Click on "Prompt" Welcome Prompt to add additional audio file under Web GUI→PBX Settings→Voice Prompt→Custom Prompt. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 230 Configure the timeout between digit entries. After the user enters a digit, the user Digit Timeout needs to enter the next digit within the timeout. If no digit is detected within the timeout, the UCM6200 will consider the entries complete. The default timeout is 3s. Response Timeout Response Timeout Prompt After playing the prompts in the IVR, the UCM6200 will wait for the DTMF entry within the timeout (in seconds). If no DTMF entry is detected within the timeout, a timeout prompt will be played. The default setting is 10 seconds. Select the prompt message to be played when timeout occurs. Invalid Prompt Select the prompt message to be played when an invalid extension is pressed. Response Configure the number of times to repeat the prompt if no DTMF input is detected. Timeout Repeat When the loop ends, it will go to the timeout destination if configured, or hang up. Loops The default setting is 3. Invalid Repeat Loops Configure the number of times to repeat the prompt if the DTMF input is invalid. When the loop ends, it will go to the invalid destination if configured, or hang up. The default setting is 3. Select the voice prompt language to be used for this IVR. The default setting is "Default" which is the selected voice prompt language under Web GUI→PBX Language Settings→Voice Prompt→Language Settings. The dropdown list shows all the current available voice prompt languages on the UCM6200. To add more languages in the list, please download voice prompt package by selecting "Check Prompt List" under Web GUI→PBX Settings→Voice Prompt→Language Settings. Key Pressing Events Select the event for each key pressing for 0-9, *, Timeout and Invalid. The event options are: Key Press Event: Press 0 Press 1 Press 2 Press 3 Press 4 Press 5 Press 6 Press 7 Press 8 Press 9 Press * • Extension • Voicemail • Conference Rooms • Voicemail Group • IVR • Ring Group • Queues • Page Group • Fax • Custom Prompt • Hangup • DISA • Dial by Name • External Number • Callback UCM6200 Series User Manual Version 1.0.19.21 P a g e | 231 Timeout Invalid When exceeding the number of defined answer timeout, IVR will enter the configured event when timeout. If not configured, then it will Hangup. Configure the destination when the Invalid Repeat Loop is done. Figure 142: Key Pressing Events Black/White List in IVR In some scenarios, the IPPBX administrator needs to restrict the extensions that can be reached from IVR. For example, the company CEO and directors prefer only receiving calls transferred by the secretary, some special extensions are used on IP surveillance end points which shouldn’t be reached from external calls via IVR for privacy reason. UCM has now added blacklist and whitelist in IVR settings for users to manage this. Note: up to 500 extensions are allowed on the back/white list. To use this feature, log in UCM Web GUI and navigate to Call Features→IVR→Create/Edit IVR: IVR Black/White List. • If the user selects “Blacklist Enable” and adds extension in the list, the extensions in the list will not be allowed to be reached via IVR. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 232 • If the user selects “Whitelist Enable” and adds extension in the list, only the extensions in the list can be allowed to be reached via IVR. Figure 143: Black/White List UCM6200 Series User Manual Version 1.0.19.21 P a g e | 233 Create Custom Prompt To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUI→PBX Settings→Voice Prompt→Custom Prompt page directly. Figure 144: Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6200, it will be added into the prompt list options for users to select in different IVR scenarios. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 234 LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6200 supports multiple languages in Web GUI as well as system voice prompt. Currently, there are 16 languages supported in system voice prompt: English (United States), Arabic, Chinese, Dutch, English (United Kingdom), French, German, Greek, Hebrew, Italian, Polish, Portuguese, Russian, Spanish, Catalan, Swedish and Turkish. English (United States) and Chinese voice prompts are built in with the UCM6200 already. The other languages provided by Grandstream can be downloaded and installed from the UCM6200 Web GUI directly. Additionally, users could customize their own voice prompts, package them and upload to the UCM6200. Language settings for voice prompt can be accessed under Web GUI→PBX Settings→Voice Prompt→Language Settings. Download and Install Voice Prompt Package To download and install voice prompt package in different languages from UCM6200 Web GUI, click on "Check Prompt List" button. Figure 145: Language Settings for Voice Prompt UCM6200 Series User Manual Version 1.0.19.21 P a g e | 235 A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 146: Voice Prompt Package List Click on to download the language to the UCM6200. The installation will be automatically started once the downloading is finished. Figure 147: New Voice Prompt Language Added UCM6200 Series User Manual Version 1.0.19.21 P a g e | 236 A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6200 system voice prompt or delete it from the UCM6200. Customize Specific Prompt On the UCM6200, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from Web GUI→PBX Settings→Voice Prompt→Language Settings instead of the entire language pack. Figure 148: Upload Single Voice Prompt for Entire Language Pack User Name Prompt Customization There are two ways to customize/set new user name prompt: Upload User Name Prompt File from Web GUI 1. First, Users should have a pre-recorded file respecting the following format: • PCM encoded / 16 bits / 8000Hz mono. • In “.GSM” or “.WAV” format. • File size under 5M. • Filename must be set as the extension number with 18 characters max. For example, the recorded file name 1000.wav will be used for extension 1000. 2. Go under web GUI PBX Settings → Voice Prompt → User Name Prompt and click on button. 3. Select the recorded file to upload it and press Save and Apply Settings. • Click on to record again the user name prompt. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 237 • Click on to play recorded user name prompt. • Select user name prompts and press to delete specific file or select multiple files for deletion using the button . Record User Name via Voicemail Menu The second option to record user name is using voicemail menu, please follow below steps: • Dial *98 to access the voicemail • After entering the desired extension and voicemail password, dial “0” to enter the recordings menu and then “3” to record a name. Another option is that each user can record their own name by following below steps: • The user dials *97 to access his/her voicemail • After entering the voicemail password, the user can press “0” to enter the recordings menu and then “3” to record his name. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 238 VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6200 extensions, the configurations of the voicemail can be globally set up and managed under Web GUI→Call Features→Voicemail. Figure 149: Voicemail Settings UCM6200 Series User Manual Version 1.0.19.21 P a g e | 239 Table 69: Voicemail Settings Max Greeting Dial ‘0’ For Operator Operator Extension Configure the maximum number of seconds for the voicemail greeting. The default setting is 60 seconds. If enabled, the caller can press 0 to exit the voicemail application and connect to the configured operator’s extension. Select the operator extension, which will be dialed when users press 0 to exit voicemail application. The operator extension can also be used in IVR. Max Messages Per Configure the maximum number of messages per folder in users’ voicemail. The Folder valid range 10 to 1000. The default setting is 50. Select the maximum duration of the voicemail message. The message will not be recorded if the duration exceeds the max message time. The default setting is 15 minutes. The available options are: Max Message Time • 1 minute • 2 minutes • 5 minutes • 15 minutes • 30 minutes • Unlimited Configure the minimum duration (in seconds) of a voicemail message. Messages will be automatically deleted if the duration is shorter than the Min Message Time. The default setting is 3 seconds. The available options are: • No minimum Min Effective Message • 1 second Time • 2 seconds • 3 seconds • 4 seconds • 5 seconds Note: Silence and noise duration are not counted in message time. Announce Message If enabled, the caller ID of the user who has left the message will be announced Caller-ID at the beginning of the voicemail message. The default setting is "No". Announce Message If enabled, the message duration will be announced at the beginning of the Duration voicemail message. The default setting is "No". If enabled, a brief introduction (received time, received from, and etc) of each Play Envelope message will be played when accessed from the voicemail application. The default setting is "Yes". Play from Last Allow User Review If enabled, UCM will play from the voice message left most recently; if disabled, UCM will play from the earliest left voice message If enabled, users can review the message following the IVR before sending. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 240 If enabled, external callers routed by DID and reaching VM will be prompted by the UCM with 2 options: • Voicemail Remote Access Press 1 to leave a message. To leave a message for the extension reached by DID. • Press 2 to access voicemail management system. This will allow caller to access any extension VM after entering extension number and its VM password. Note: This option applies to inbound call routed by DID only. The default setting is “Disabled”. Forward Voicemail to Enables the forwarding of voicemail to remote extensions on peered SIP trunks. Peered UCMs The default setting is “Disabled”. Voicemail Password Configures the default voicemail password that will be used when an extension is reset. Note: Resetting an extension will reset Voicemail Password, Send Voicemail to Email, and Keep Voicemail after Emailing values to default. Previous custom voicemail prompts and messages will be deleted. Access Voicemail If the voicemail is enabled for UCM6200 extensions, the users can dial the voicemail access number (by default *97) to access their extension’s voicemail. The users will be prompted to enter the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options. Otherwise the user can dial the voicemail access code (by default *98) followed by the extension number and password in order to access to that specific extension’s voicemail. Table 70: Voicemail IVR Menu Main Menu Sub Menu 1 Sub Menu 2 1 – New messages 3 - Advanced options 1 - Send a reply 2 - Call the person who sent this message 3 - Hear the message envelop 4 - Leave a message * - Return to the main menu 5 - Repeat the current message 7 - Delete this message 8 - Forward the message to another user 9 - Save UCM6200 Series User Manual Version 1.0.19.21 P a g e | 241 * - Help # - Exit 2 – Change folders 0 - New messages 1 - Old messages 2 - Work messages 3 - Family messages 4 - Friend messages # - Cancel 3 – Advanced options 1 - Send a reply 2 - Call the person who sent this message 3 - Hear the message envelop 4 - Leave a message * - Return to the main menu 0 – Mailbox options 1 - Record your unavailable 1 - Accept this recording message 2 - Listen to it 3 - Re-record your message 2 - Record your busy message 1 - Accept this recording 2 - Listen to it 3 - Re-record your message 3 - Record your name 1 - Accept this recording 2 - Listen to it 3 - Re-record your message 4 - Record temporary greeting 1 - Accept this recording 2 - Listen to it 3 - Re-record your message 5 - Change your password * - Return to the main menu Leaving Voicemail If an extension has voicemail enabled under basic settings “Extension/Trunk → Extensions → Basic Settings” and after a ring timeout or user not available, the caller will be automatically redirected to the voicemail in order to leave a message on which case they can press # in order to submit the message. In case if the caller is calling from an internal extension, they will be directly forwarded to the extension’s voicemail box. But if the caller is calling from outside the system and the incoming call is routed by DID to the UCM6200 Series User Manual Version 1.0.19.21 P a g e | 242 destination extension, then the caller will be prompted with the choice to either press1 to access voicemail management or press 2 to leave a message for the called extension. This feature could be useful for remote voicemail administration. Extension Voicemail Count The UCM62xx provides an easy way to check the number of voicemail messages for each extension directly from UCM web GUI → Extension/Trunk → Extensions overview page. Voicemail count (“Message” column) is displayed in the format Urgent / Unread / Read. Figure 150: Voicemail Count Voicemail Email Settings The UCM6200 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. Table 71: Voicemail Email Settings Attach Recordings to If enabled, voicemails will be sent to user's Email address. The default setting E-Mail is "Yes". Keep Recordings If enabled, voicemail will be stored in the UCM6200 after the email is sent. The default setting is “Yes”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 243 Fill in the "Subject:" and "Message:" content, to be used in the Email when sending to the user. The template variables are: • \t: TAB Template for Voicemail • ${VM_NAME}: Recipient's first name and last name Emails • ${VM_DUR}: The duration of the voicemail message • ${VM_MAILBOX}: The recipient's extension • ${VM_CALLERID}: The caller ID of the person who has left the message • ${VM_MSGNUM}: The number of messages in the mailbox • ${VM_DATE}: The date and time when the message is left Figure 151: Voicemail Email Settings Click on "Load Default Settings" button to view the default template as an example. Configure Voicemail Group The UCM6200 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under Web GUI→Call Features→Voicemail→Voicemail Group. Click on "Create New Voicemail Group" to configure the group. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 244 Figure 152: Voicemail Group Table 72: Voicemail Group Settings Extension Name Voicemail Password Enter the Voicemail Group Extension. The voicemail messages left to this extension will be forwarded to all the voicemail group members. Configure the Name to identify the voicemail group. Letters, digits, _ and - are allowed. Configure the voicemail password for the users to check voicemail messages. Email Address Configure the Email address for the voicemail group extension. Voicemail Group Select available mailboxes from the left list and add them to the right list. The Mailboxes extensions need to have voicemail enabled to be listed in available mailboxes list. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 245 RING GROUP The UCM6200 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6200. Configure Ring Group Ring group settings can be accessed via Web GUI→Call Features→Ring Group. Figure 153: Ring Group • Click on • Click on to edit the ring group. The following table shows the ring group configuration parameters. • Click on to delete the ring group. to add ring group. Table 73: Ring Group Parameters Ring Group Name Extension Members Configure ring group name to identify the ring group. Letters, digits, _ and – are allowed. Configure the ring group extension. Select available users from the left side to the ring group member list on the right side. Click on to arrange the order. Select available remote users from the left side to the ring group member list LDAP Phonebook on the right side. Click on be enabled first. to arrange the order. Note: LDAP Sync must Select the ring strategy. The default setting is “Ring in order”. • Ring Strategy Ring simultaneously. Ring all the members at the same time when there is incoming call to the ring group extension. If any of the member answers the call, it will stop ringing. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 246 • Ring in order. Ring the members with the order configured in ring group list. If the first member doesn’t answer the call, it will stop ringing the first member and start ringing the second member. Music On Hold Select the “Music On Hold” Class of this Ring Group, “Music On Hold” can be managed from the “Music On Hold” panel on the left. This option is to set a custom prompt for a ring group to announce to caller. Click on ‘Prompt’, it will direct the users to upload the customized voice Custom Prompt prompts. Note: Users can also refer to the page PBX Settings→Voice Prompt→Custom Prompt, where they could record new prompt or upload prompt files. Configure the number of seconds to ring each member. If set to 0, it will keep Ring Timeout on Each Member ringing. The default setting is 30 seconds. Note: The actual ring timeout might be overridden by users if the phone has ring timeout settings as well. If enabled, calls on this ring group will be automatically recorded. The default Auto Record setting is No. The recording files can be accessed from Web GUI→CDR→Recording Files. This allows the UCM to work with endpoint-configured call forwarding settings to redirect calls to ring group. For example, if a member wants to receive calls to the ring group on his mobile phone, he would have to set his endpoint’s call forwarding settings to his mobile number. By default, it’s disabled. However, this feature has the following limitations: • Endpoint Call Forwarding Support This feature will work only when call forwarding is configured on endpoints, not on the UCM. • If the forwarded call goes through an analog trunk, and polarity reversal is disabled, the other ring group members will no longer receive the call after it is forwarded. • If the forwarded call goes through a VoIP trunk, and the outbound route for it is PIN-protected and requires authentication, the other ring group members will no longer receive the call after it is forwarded. • If the forwarded call hits voicemail, the other ring group members will no longer receive the call. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 247 If enabled, the UCM will replace the caller display name with the Ring Group Replace Display Name name the caller know whether the call is incoming from a direct extension or a Ring Group. If enabled, users could select extension, voicemail, ring group, IVR, call queue, Enable Destination voicemail group as the destination if the call to the ring group has no answer. Secret and Email address are required if voicemail is selected as the destination. Figure 154: Ring Group Configuration UCM6200 Series User Manual Version 1.0.19.21 P a g e | 248 Remote Extension in Ring Group Remote extensions from the peer trunk of a remote UCM6200 can be included in the ring group with local extension. An example of Ring Group with peer extensions is presented in the following: 1. Creating SIP Peer Trunk between both UCM6200_A and UCM6200_B. SIP Trunk can be found under Web GUI→Extension/Trunk→VoIP Trunks. Also, please configure their Inbound/Outbound routes accordingly. 2. Click edit button in the menu , and check if Sync LDAP Enable is selected, this option will allow UCM6200_A update remote LDAP server automatically from peer UCM6200_B. In addition, Sync LDAP Password must match for UCM6200_A and UCM6200_B to sync LDAP contact automatically. Port number can be anything between 0~65535, and use the outbound rule created in step 1 for the LDAP Outbound Rule option. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 249 Figure 155: Sync LDAP Server option 3. In case if LDAP server doesn’t sync automatically, user can manually sync LDAP server. Under VoIP Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6200. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 250 Figure 156: Manually Sync LDAP Server 4. Under Ring Groups setting page, click “Add”. Ring Groups can be found under Web GUI→Call Features→Ring Groups. 5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM6200 can be included into that UCM6200’s LDAP contact. Figure 157: Ring Group Remote Extension UCM6200 Series User Manual Version 1.0.19.21 P a g e | 251 PAGING AND INTERCOM GROUP Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will answer immediately using speaker. The UCM6200 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This section describes the configuration of paging/intercom group under Web GUI→Call Features→Paging/Intercom. Configure Paging/Intercom Group • Click on "Add" to add paging/intercom group. • Click on to edit the paging/intercom group. • Click on to delete the paging/intercom group. • Click on "Paging/Intercom Group Settings" to edit Alert-Info Header. This header will be included in the SIP INVITE message sent to the callee in paging/intercom call. Configure Multicast Paging Figure 158: Multicast Paging UCM6200 Series User Manual Version 1.0.19.21 P a g e | 252 Table 74: Multicast Paging Configuration Parameters Name Configure paging/intercom group name. Type Select “Multicast Paging”. Extension Configure the paging/intercom group extension. Multicast IP Address Maximum Call Duration The allowed multicast IP address range is 224.0.1.0 - 238.255.255.255. Note: This field appears only when “Type” is set to “Multicast Paging”. Specify the maximum call duration in seconds. The default value 0 means no limit. This option is to set a custom prompt for a paging/intercom group to announce to caller. Click on ‘Prompt’, it will direct the users to upload the customized voice Custom Prompt prompts. Note: Users can also refer to the page PBX Settings→Voice Prompt→Custom Prompt, where they could record new prompt or upload prompt files. Multicast IP Address Port Select which extensions are allowed to use the paging/intercom feature for this paging group. Specify port for multicast paging. Note: This field appears only when “Type” is set to “Multicast Paging”. Configure 2-way Intercom Figure 159: 2-way Intercom UCM6200 Series User Manual Version 1.0.19.21 P a g e | 253 Table 75: 2-way Intercom Configuration Parameters Name Configure paging/intercom group name. Type Select "2-way Intercom". Extension Configure the paging/intercom group extension. Replace Display Name Maximum Call Duration If enabled, the UCM will replace the caller display name with Paging/Intercom name. Specify the maximum call duration in seconds. The default value 0 means no limit. This option is to set a custom prompt for a paging/intercom group to announce to caller. Click on ‘Prompt’, it will direct the users to upload the customized voice Custom Prompt prompts. Note: Users can also refer to the page PBX Settings→Voice Prompt→Custom Prompt, where they could record new prompt or upload prompt files. Members Select available users from the left side to the paging/intercom group member list on the right. Paging/Intercom Select which extensions are allowed to use the paging/intercom feature for this Whitelist paging group. Configure 1-way Paging Figure 160: 1-way Paging UCM6200 Series User Manual Version 1.0.19.21 P a g e | 254 Table 76: 1-way Paging Configuration Parameters Name Configure paging/intercom group name. Type Select "1-way Paging". Extension Configure the paging/intercom group extension. Replace Display Name Maximum Call Duration If enabled, the UCM will replace the caller display name with Paging/Intercom name. Specify the maximum call duration in seconds. The default value 0 means no limit. This option is to set a custom prompt for a paging/intercom group to announce to caller. Click on ‘Prompt’, it will direct the users to upload the customized voice Custom Prompt prompts. Note: Users can also refer to the page PBX Settings→Voice Prompt→Custom Prompt, where they could record new prompt or upload prompt files. Members Select available users from the left side to the paging/intercom group member list on the right. Paging/Intercom Select which extensions are allowed to use the paging/intercom feature for this Whitelist paging group. Configure Announcement Paging Figure 161: Announcement Paging UCM6200 Series User Manual Version 1.0.19.21 P a g e | 255 Table 77: Announcement Paging Configuration Parameters Name Configure paging/intercom group name. Type Select "Announcement Paging” This option is to set a custom prompt for a paging/intercom group to announce to caller. Click on ‘Prompt’, it will direct the users to upload the customized voice Custom Prompt prompts. Note: Users can also refer to the page PBX Settings→Voice Prompt→Custom Prompt, where they could record new prompt or upload prompt files. Repeat If enabled, the announcement page will be repeated for the selected weekdays. Date Configure Announcement Paging Date. Time Configure Announcement Paging Time. Configure Announcement Paging transmission method. Transmission Method Unicast: Depending on members selection Multicast: Depending on Multicast IP address and Port Members Select available users from the left side to the paging/intercom group member list on the right. Paging/Intercom Group Settings Figure 162: Page/Intercom Group Settings The UCM6200 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to Web GUI→Call Features→Feature Codes directly. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 256 Configure a Scheduled Paging/Intercom Users can schedule paging/intercom calls by using the Schedule Paging/Intercom page. To schedule, click the Add button on the new page and configure the caller, the group to use, and the time to call out. Figure 163: Schedule Paging/Intercom page Table 78: Schedule Paging / Intercom Settings Caller Configure the caller ID for the paging / intercom group. Paging/Intercom Group Select the paging / intercom group from the list of the available groups. Start Time Configure the start time of the scheduled paging / intercom call. Type Action Status Select the type for the scheduled paging / intercom call. The available types are: Single time or Daily basis. Default is “Single”. Display the action status of the scheduled paging / intercom call. Figure 164: Creating a scheduled paging/intercom call UCM6200 Series User Manual Version 1.0.19.21 P a g e | 257 CALL QUEUE The UCM6200 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be held until next representative is available in the system. This section describes the configuration of call queue under Web GUI→Call Features→Call Queue. Configure Call Queue Call queue settings can be accessed via Web GUI→Call Features→Call Queue. Figure 165: Call Queue UCM6200 supports custom prompt feature in call queue. This custom prompt will active after the caller waits for a period of time in the Queue. Then caller could choose to leave a message/ transfer to default extension or keep waiting in the queue. To configure this feature, please go to UCM Web GUI→Call Features→Call Queue→Create New Queue/Edit Queue→Queue Options→set Enable Destination to Enter Destination with Voice Prompt. Users could configure the wait time with Voice Prompt Cycle. • Click on "Create New Queue" to add call queue. • Click on to edit the call queue. The call queue configuration parameters are listed in the table below. • Click on to delete the call queue. Table 79: Call Queue Configuration Parameters Basic Settings Extension Configure the call queue extension number. Name Configure the call queue name to identify the call queue. Select the strategy for the call queue. Strategy • Ring All Ring all available Agents simultaneously until one answers. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 258 • Linear Ring agents in the specified order. • Least Recent Ring the agent who has been called the least recently. • Fewest Calls Ring the agent with the fewest completed calls. • Random Ring a random agent. • Round Robin Ring the agents in Round Robin scheduling with memory. The default setting is "Ring All". Select the Music On Hold class for the call queue. Music On Hold Note: Music On Hold classes can be managed from Web GUI→PBX Settings→Music On Hold. Configure the maximum number of calls to be queued at once. This number does not include calls that have been connected with agents. It only includes calls not Max Queue Length connected yet. The default setting is 0, which means unlimited. When the maximum value is reached, the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue. Configure the number of seconds before a new call can ring the queue after the Wrapup Time last call on the agent is completed. If set to 0, there will be no delay between calls to the queue. The default setting is 10 seconds. Retry Time Ring Time Configure the number of seconds to wait before ringing the next agent. Configure the number of seconds an agent will ring before the call goes to the next agent. The default setting is 30 seconds. If enabled, the calls on the call queue will be automatically recorded. The Auto Record recording files can be accessed in Queue Recordings under Web GUI→Call Features→Call Queue. Configure the timeout after which users will be disconnected from the call queue. Max Wait Time The default setting is "60". 0 means unlimited. Note: It is recommended to configure "Wait Time" longer than the "Wrapup Time". Destination Reset Agent Call Counter - Enable Repeat Once Max Wait Time has been configured, select to which destination send the calls that have timed out. The default is to “Hang up” the call. If this option is checked the agent call counter will be reset according to the Repeat time settings. Note: This option is available only when the Strategy is set to “Fewest Calls” Specifies the frequency at which the Agent call counter will be reset. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 259 Destination Prompt Cycle Custom Prompt Destination Configure the voice prompt cycle (in seconds) of the call queue. Once all agents are busy and the voice prompt will be played and you can press the appropriate key to transfer to failover destination. When playing a custom prompt, press 1 to transfer to failover destination. Select failover destination to send callers after pressing 1 upon hearing the custom prompt. Advanced Settings - Virtual Queue - Position Refer to Call Center Settings and Enhancements section for detailed Announcement information about these features. - Queue Chairman Enable Agent Login Enables agent login/logout feature for static agents (supported only on GXP21XX phones with fw higher than 1.0.9.18). Configure whether the callers will be disconnected from the queue or not if the queue has no agent anymore. The default setting is "Strict". • Yes Callers will be disconnected from the queue if all agents are paused or invalid. Leave When Empty • No Never disconnect the callers from the queue when the queue is empty. • Strict Callers will be disconnected from the queue if all agents are paused, invalid or unavailable. Configure whether the callers can dial into a call queue if the queue has no agent. The default setting is "No". • Yes Callers can always dial into a call queue. Dial in Empty Queue • No Callers cannot dial into a queue if all agents are paused or invalid. • Strict Callers cannot dial into a queue if the agents are paused, invalid or unavailable. Choose the destination where the call will be directed when the queue is empty or when all the agents are not logged in, here are the destinations that can be Failover Destination configured: • Play Sound. • Extension. • Voicemail. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 260 Report Hold Time Replace Display Name Enable Feature Codes • Queues. • Ring Group. • Voicemail Group. • IVR. • External Number. If enabled, the UCM6200 will report (to the agent) the duration of time of the call before the caller is connected to the agent. The default setting is "No". If enabled, the UCM will replace the caller display name with the Call Queue name so that the caller knows the call is incoming from a Call Queue. Enable feature codes option for call queue. For example, *83 is used for “Agent Pause” Dynamic Login If enabled, the configured PIN number is required for dynamic agent to log in. The Password default setting is disabled. Alert-Info Configure the call destination for the call to be routed to if no agent in this call queue answers the call. Agents Go to “Agents” Tab and Select the available users to be the static agents in the Agents call queue. Choose from the available users on the left to the static agents list on the right. Click on to choose. And use UP and Down arrow to select the order of the agent within the call queue. Static Agents limitation: To guarantee a high level of audio quality with the call queue feature, UCMs will limit the number of static agents allowed to be assigned depending on the UCM model used. If the user attempts to configure the number of static agents to be more than the maximum allowed number, a warning message will appear. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 261 Figure 166: Static Agents limitation UCM6200 Series User Manual Version 1.0.19.21 P a g e | 262 The following table lists the maximum number of static agents for each UCM model: Table 80: Static Agent Limitation UCM Model Max Static Agents in Call Queue UCM6202 23 UCM6204 34 UCM6208 75 UCM6510 150 Click on "Dynamic Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. Figure 167: Agent Login Settings For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial 6500** to logout from the call queue. Dynamic agent doesn't need to be listed as static agent and can log in/log out at any time. • Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under Web GUI→Call Features→Feature Codes. The default feature code is *83 for "Agent Pause" and *84 for "Agent Unpause". • Queue recordings are shown on the Call Queue page under “Queue Recordings” Tab. Click on download the recording file in .wav format; click on to to delete the recording file. To delete multiple UCM6200 Series User Manual Version 1.0.19.21 P a g e | 263 recording files by one click, select several recording files to be deleted and click on “Delete Selected Recording Files” or click on “Delete All Recording Files” to delete all recording files. Call Center Settings and Enhancements UCM supports light weight call center features including virtual queue and position announcement, allowing the callers to know their position on the call queue and giving them the option to either stay on the line waiting for their turn or activate a callback which will be initiated by the UCM one an agent is free. To configure call center features, press on an existing call queue and go under the advanced settings tab. Following parameters are available: Table 81: Call Center Parameters Enable Virtual Queue Virtual Queue Period Enable virtual queue to activate call center features. Configure the time in (s) after which the virtual queue will take effect and the menu will be presented to the caller to choose an option. Default is 20s. Offered to caller after timeout: After the virtual queue period passes, the caller will enter the virtual call queue and be presented with a menu to choose an option, the choices are summarized below: Virtual Queue Mode • Press * to set current number as callback number. • Press 0 to set a callback number different than current caller number. • Press # to keep waiting on the call queue. Triggered on user request: In this mode, the callers can activate the virtual queue by pressing 2, then they will be presented with the menu to choose an option as below: Virtual Queue Outbound Prefix • Press * to set current number as callback number. • Press 0 to set a callback number different than current caller number. • Press # to keep waiting on the call queue. System will add this prefix to dialed numbers when calling back users. When this option is enabled and after a caller registers a call back request on the Enable Virtual Queue Timeout virtual queue. While all the agents are busy, the UCM will call an agent once he/she is idle again, this timeout is used for how long the UCM continues calling the agent and if the agent doesn’t answer the call then the callback request will timeout and expire. Write Timeout Enable Position Announcement Configure the virtual queue callback timeout period in seconds. Enable the announcement of the caller’s position periodically. Position Configure the period of time in (s) during which the UCM will announce the caller’s Announcement position in the call queue. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 264 Interval CTI Chairman Select the extension to act as chairman of the queue (monitoring). When enabled, statics agents can conveniently log in and out of a queue by configuring a programmable key on their phones as a shortcut. Notes: ✓ This feature is currently available only for GXP21xx phones on firmware 1.0.9.18 or greater. ✓ Enable Agent Login After enabling the feature, users need to set the option on GXP21XX phone under “Account→SIP Settings→Advanced Features→Special Feature” to “UCM Call Center”. A softkey labeled “UCM-CC” will appear on the bottom of the phone’s screen. ✓ When this option is enabled, dynamic agent login will be no longer supported. ✓ In case of concurrent registrations, changing agent status on one phone (login/logout) will be reflected on all phones. Autofill Enable or Disable the autofill feature. Queue Auto fill enhancement: In previous UCM firmware, the call queue has a serial type behavior in that the queue will make all waiting callers wait in the queue even if there is more than one available member ready to take calls until the head caller is connected with the member they were trying to get to. The next waiting caller in line then becomes the head caller, and they are then connected with the next available member and all available members and waiting callers waits while this happens. Starting from 1.0.14.x, the waiting callers are connecting with available members in a parallel fashion until there are no more available members or no more waiting callers. For example, in a call queue with linear method, if there are two available agents, when two callers call in the queue at the same time, UCM will assign the two callers to each of the two available agents at the same time, rather than assigning the second caller to second available agent after the first agent answers the call from the first caller. Queue Statistics Along with call center features, users can also gather detailed call queue statistics allowing them to make better changes/decision to manage better the call distribution and handling based on time, agent and queue. To access call queue statistics, go to Web GUI→Call Features→Call Queue and click on “Call Queue Statistics”, the following page will be displayed: UCM6200 Series User Manual Version 1.0.19.21 P a g e | 265 Figure 168: Call Queue Statistics Select the time interval along with the queue(s) and agent(s) to get detailed statistics. User can download statistics on CSV format by clicking on the download button can be cleared using “Clear Statistics” button , also the statistics . The statistics can be automatically sent to a specific email address on a preconfigured Period, this can be done by clicking on “Automatic Download Settings” button , and user will be directed to below page where he can configure the download period (Day/Week/Month) and the Email where the statistics will be sent (Email settings should be configured correctly): UCM6200 Series User Manual Version 1.0.19.21 P a g e | 266 Figure 169: Automatic Download Settings - Queue Statistics Switchboard Switchboard is a Web GUI tool for call queue monitoring and management, admin can access to it from the menu Call Features→Call Queue then press « Switchboard ». Following page will be displayed: Figure 170: Switchboard Summary Page above summarizes the available queues statistics and if one of the queues is clicked the user will be directed to page below: UCM6200 Series User Manual Version 1.0.19.21 P a g e | 267 Figure 171: Call Queue Switchboard The table below gives a brief description for the main menus: Table 82: Switchboard Parameters Waiting This menu shows the current waiting calls along with the caller id and the option to hang-up call by pressing on the button. Shows the current established calls along with the caller id and the callee (agent) Proceeding as well as the option to hang-up, transfer, add conference or barge-in the call using the call options buttons. Displays the list of agents in the queue and the extension status (idle, ringing, in Agents use or unavailable) along with some basic call statistics and agent’s mode (static or dynamic). There are three different privilege levels for Call Queue management from the switchboard: Super Admin, Queue Chairman, and Queue Agent. • Super Admin - Default admin of the UCM. Call queue privileges include being able to view and edit all queue agents, monitor and execute actions for incoming and ongoing calls for each extension in Switchboard, and generate Call Queue reports to track performance. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 268 • Queue Chairman - User appointed by Super Admin to monitor and manage an assigned queue extension via Switchboard. The Queue Chairman can log into the UCM user portal with his extension number and assigned user password. To access the Switchboard, click on “Value-added Features” in the side menu and click on “Call Queue”. In the image below, User 1012 is the Queue Chairman appointed to manage Queue Extension 6500 and can see all the agents of the queue in the Switchboard. • Queue Agent - User appointed by Super Admin to be a member of a queue extension. A queue agent can log into the UCM user portal with his extension number and assigned user password. To access the Switchboard, click on “Value-added Features” in the side menu and click on “Call Queue”. However, a queue agent can view and manage only his own calls and statistics, but not other agents’ in the queue extension. In the image below, User 1007 is a queue agent and can see only his own information in the Switchboard. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 269 PICKUP GROUPS The UCM6200 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). Configure Pickup Groups Pickup groups can be configured via Web GUI→Call Features→Pickup Groups. • Click on • Click on • Click on to create a new pickup group. to edit the pickup group. to delete the pickup group. Select extensions from the list on the left side to the right side. Figure 172: Edit Pickup Group Configure Pickup Feature Code When picking up the call for the pickup group member, the user only needs to dial the pickup feature code. It’s not necessary to add the extension number after the pickup feature code. The pickup feature code is configurable under Web GUI→Call Features→Feature Codes. The default feature code for call pickup extension is *8, otherwise if the person intending to pick up the call knows the ringing extension they can use ** followed by the extension number in order to perform the call pickup operation. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 270 The following figure shows where you can customize these features codes Figure 173: Edit Pickup Feature Code UCM6200 Series User Manual Version 1.0.19.21 P a g e | 271 MUSIC ON HOLD Music On Hold settings can be accessed via Web GUI→PBX Settings→Music On Hold. In this page, users could configure music on hold class and upload music files. The "default" Music On Hold class already has 5 audio files defined for users to use. Figure 174: Music On Hold Default Class • Click on "Create New MOH Class" to add a new Music On Hold class. • Click on • Click on • Click on to configure the MOH class sort method to be "Alpha" or "Random" for the sound files. next to the selected Music On Hold class to delete this Music On Hold class. to start uploading. Users can upload: ➢ Single files with 8KHz Mono Music file, or ➢ Music on hold files in a compressed package with .tar, .tar.gz and .tgz as the suffix. The file name can only be letters, digits or special characters -_ ➢ the size for the uploaded file should be less than 30M, the compressed file will be applied to the entire MoH. • Users could also download all the music on hold files from UCM. In the Music On Hold page, click on and the file will be downloaded to your local PC. • Click on next to the sound file to disable it from the selected Music On Hold Class. • Click on next to the sound file to enable it from the selected Music On Hold Class. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 272 • Select the sound files and click on to delete all selected music on hold files. Note: the size for the uploaded file should be less than 30M, the compressed file will be applied to the entire MoH. The UCM6200 allows Users to select the Music on Hold file from WebGUI to play it. The UCM6200 will initiate a call to the selected extension and play this Music on Hold file once the call is answered. Steps to play the music on hold file: 1. Click on the button for the Music on Hold file. 2. In the prompted window, select the extension to playback and click . Figure 175: Play Custom Prompt 3. The selected extension will ring. 4. Answer the call to listen to the music playback. Users could also record their own Music on hold to override an existing custom prompt, this can be done by following those steps: 1. Click on . 2. A prompt of confirmation will pop up, as shown below. Figure 176: Information Prompt 3. Click . 4. In the prompted window, select the extension to playback and click UCM6200 Series User Manual Version 1.0.19.21 . P a g e | 273 Figure 177: Record Custom Prompt 5. Answer the call and start to record your new music on hold. 6. Hangup the call and refresh Music On Hold page then you can listen to the new recorded file. ----------------------------------------------------------------------------------------------------------------------------- -------------------Notes: Once the MOH file is deleted, there are two ways to recover the music files. • Users could download the MOH file from this link: http://downloads.asterisk.org/pub/telephony/sounds/releases/asterisk-moh-opsound-wav-2.03.tar.gz After downloading and unzip the pack, users could then upload the music files to UCM. • Factory reset could also recover the MOH file on the UCM. ---------------------------------------------------------------------------------------------------------------------- ---------------------------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 274 FAX SERVER The UCM6200 supports T.30/T.38 Fax and Fax Pass-through. It can convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUI→Call Features→FAX/T.38. The list of received Fax files will be displayed in the same web page for users to view, retrieve and delete. Configure Fax/T.38 • Click on "Create New Fax Extension". In the popped-up window, fill the extension, name and Email address to send the received Fax to. • Click on "Fax Settings" to configure the Fax parameters. • Click on to edit the Fax extension. • Click on to delete the Fax extension. Figure 178: Fax Settings Table 83: FAX/T.38 Settings Enable Error Configure to enable Error Correction Mode (ECM) for the Fax. Correction Mode The default setting is "Yes". Maximum Transfer Rate Configure the maximum transfer rate during the Fax rate negotiation. The possible values are 2400, 4800, 7200, 9600, 12000 and 14400. The default setting is 14400. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 275 Configure the minimum transfer rate during the Fax rate negotiation. The Minimum Transfer Rate possible values are 2400, 4800, 7200, 9600, 12000 and 14000. The default setting is 2400. Configure the concurrent fax that can be sent by UCM6200. Two modes “Only” and “More” are supported. • Under this mode, the UCM6200 allows only single user to send fax at a time. Max Concurrent Sending Fax Only • More Under this mode, the UCM6200 supports multiple concurrent fax sending by the users. By default, this option is set to “only”. Fax Queue Length Fax Header Information Configure the maximum length of Fax Queue from 6 to 10. The default setting is 6. Adds fax header into the fax file. Configure the Email address to send the received Fax to if user's Email address cannot be found. Default Email Address Note: The extension's Email address or the Fax's default Email address needs to be configured in order to receive Fax from Email. If neither of them is configured, Fax will not be received from Email. Fill in the "Subject:" and "Message:" content, to be used in the Email when sending the Fax to the users. The template variables are: Template Variables • ${CALLERIDNUM} : Caller ID Number • ${CALLERIDNAME} : Caller ID Name • ${RECEIVEEXTEN} : The extension to receive the Fax • ${FAXPAGES} : Number of pages in the Fax • ${VM_DATE} : The date and time when the Fax is received Enables the fax resend option which allow the UCM to keep attempting to send Enable Fax Resend faxes up to a specified amount of times. Additionally, if a fax still fails to send, a Resend button will appear in the File Send Progress list in Value-Added Features→Fax Sending to allow manual resending. Max Resend Attempts Configures the maximum attempts number to resend the FAX. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 276 Receiving Fax Sample Configuration to Receive Fax from PSTN Line The following instructions describe how to use the UCM6200 to receive Fax from PSTN line on the Fax machine connected to the UCM6200 FXS port. 1. Connect Fax machine to the UCM6200 FXS port. 2. Connect PSTN line to the UCM6200 FXO port. 3. Go to Web GUI→Extension/Trunk page. 4. Create or edit the analog trunk for Fax as below. Fax Mode: Make sure "Fax Mode" option is set to "None". Figure 179: Configure Analog Trunk without Fax Detection 5. Go to UCM6200 Web GUI→Extension/Trunk→Extensions page. 6. Create or edit the extension for FXS port. • Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None". • Once selected, analog related settings for this extension will show up in "Analog Settings" section. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 277 Figure 180: Configure Extension for Fax Machine: FXS Extension Figure 181: Configure Extension for Fax Machine: Analog Settings 7. Go to Web GUI→Extension/Trunk→Inbound Routes page. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 278 8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. Figure 182: Configure Inbound Rule for Fax Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. Sample Configuration for Fax-To-Email The following instructions describe a sample configuration on how to use Fax-to-Email feature on the UCM6200. 1. Connect PSTN line to the UCM6200 FXO port. 2. Go to UCM6200 Web GUI→Call Features→Fax/T.38 page. Create a new Fax extension. Figure 183: Create Fax Extension UCM6200 Series User Manual Version 1.0.19.21 P a g e | 279 3. Go to UCM6200 Web GUI→Extension/Trunk→Analog Trunks page. Create a new analog trunk. Please make sure "Fax Detection" is set to "No". 4. Go to UCM6200 Web GUI→Extension/Trunk→Inbound Routes page. Create a new inbound route and set the default destination to the Fax extension. Figure 184: Inbound Route to Fax Extension 5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address fax@domain.local as attachment. Figure 185: List of Fax Files UCM6200 Series User Manual Version 1.0.19.21 P a g e | 280 FAX Sending Besides the support of Fax machines, The UCM6200 supports also sending Fax via Web GUI access. This feature can be found on Web GUI→Value-added Features→Fax Sending page. To send fax, pre-setup for analog trunk and outbound route is required. Please refer to [ANALOG TRUNKS], [VOIP TRUNKS] and [Outbound Routes] sections for configuring analog trunk and outbound route. After making sure analog trunk or VoIP Trunk is setup properly and UCM6200 can reach out to PSTN numbers via the trunk, on Fax Sending page, enter the fax number and upload the file to be faxed. Then click on “Send” to start. The progress of sending fax will be displayed in Web GUI. Users can also view the sending history is in the same web page. Figure 186: Fax Sending in Web GUI After that you can see the ongoing sending operation on the progress bar. Figure 187: Fax Send Progress UCM6200 Series User Manual Version 1.0.19.21 P a g e | 281 BUSY CAMP-ON The UCM6200 supports busy camp-on/call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed. The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf UCM6200 Series User Manual Version 1.0.19.21 P a g e | 282 PRESENCE UCM does support SIP presence feature which allows users to advertise their current availability status and willingness to receive calls, this way other users can use their phones in order to monitor the presence status of each user and decide whether to call them or not based on their advertised availability. This feature is different than BLF which is mainly used to monitor the dialog status for each extension (Ringing, Idle or Busy). Instead the SIP presence module gives more options for users to choose which state they want to put themselves in. In order to configure the presence status of an extension from the web GUI, users can access the menu of configuration using one of the two following methods: • From admin account, go under the menu Extension/Trunk→Extensions and choose the desired extension to edit then navigate to the “Features” tab. OR • From the User Portal, go under the menu Basic Information→Extensions and navigate to the Features tab to have the following options. Figure 188: SIP Presence Configuration UCM6200 Series User Manual Version 1.0.19.21 P a g e | 283 Select which status to set from the presence status selection drop list, six options are available and below is a brief description of these states: Table 84: SIP Presence Status Available The contact is online and can participate in conversations/phone calls. Away The contact is currently away (ex: for lunch break). Chat Do Not Disturb Custom Presence Status Unavailable The contact has limited conversation flexibility and can only be reached via chat. The Contact is on DND (Do Not Disturb) mode. Please enter the presence status for this mode on the Web GUI. Up to 64 characters. The contact is unreachable for the moment, please try to contact later. Another option to set the presence status and which is more practical is using the feature code from the user’s phone, one the user dials the feature code (default is *48), a prompt will be played to select which status they want to put themselves in, by pressing the corresponding key. The feature code can be enabled and customized from the Web GUI→Call Features→Feature Codes. Figure 189: SIP Presence Feature Code When a user does change his/her SIP presence status by making a call using presence feature code, the UCM will create a corresponding CDR entry showing the call as Action type = PRSENCE_STATUS. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 284 Figure 190: Presence Status CDR UCM6200 Series User Manual Version 1.0.19.21 P a g e | 285 FOLLOW ME Follow Me is a feature on the UCM6200 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc. The calls will get to the user no matter where they are. Follow Me option can be found under extension settings page Web GUI→Extension/Trunk→Extensions. To configure follow me: 1. Choose the extension and click on . 2. Go to the Follow me tab to add destination numbers and enable the feature. Figure 191: Edit Follow Me 3. Click on to add local extensions or external numbers to be called after ringing the extension selected in the first step. 4. Once created, it will be displayed on the follow me list. And you can click on to delete the Follow Me. The following table shows the Follow Me configuration parameters: UCM6200 Series User Manual Version 1.0.19.21 P a g e | 286 Table 85: Follow Me Settings Enable Configure to enable or disable Follow Me for this user. If external number is added in the Follow Me, please make sure this option is Skip Trunk Auth enabled or the “Skip Trunk Auth” option of the extension is enabled, otherwise the external Follow Me number cannot be reached. Music On Hold Class Configure the Music On Hold class that the caller would hear while tracking users By default, it is enabled and user will be asked to press 1 to accept the call or to Confirm When press 2 to reject the call after answering a Follow Me call. Answering If it is disabled, the Follow Me call will be established once after the user answers. Enable Destination When enabled, the call will be routed to the default destination if no one in the Follow Me extensions answers the call. Configure the destination if no one in the Follow Me extensions answers the call. The available options are: Default Destination Follow Me Numbers New Follow Me Number Dialing Order • Extension • Voicemail • Queues • Ring Group • Voicemail Group • IVR • External Number The added numbers are listed here. Click on on to delete the number. Click on to arrange the order. Click to add new numbers. Add a new Follow Me number which could be a ‘Local Extension’ or ‘External Number’. The selected dial plan should have permissions to dial the defined external number. Select the order in which the Follow Me destinations will be dialed to reach the user: ring all at once or ring one after the other. Click on “Follow Me Options” under Web GUI→Extension/Trunk→Extension page to enable or disable the options listed in the following table. Table 86: Follow Me Options Playback Incoming If enabled, the PBX will playback the incoming status message before starting Status Message the Follow Me steps. Record the Caller’s If enabled, the PBX will record the caller’s name from the phone so it can be Name announced to the callee in each step. Playback Unreachable If enabled, the PBX will playback the unreachable status message to the caller Status Message if the callee cannot be reached. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 287 SPEED DIAL The UCM6200 supports Speed Dial feature that allows users to call a certain destination by pressing one or four digits on the keypad. This creates a system-wide speed dial access for all the extensions on the UCM6200. To enable Speed Dial, on the UCM6200 Web GUI, go to page Web GUI→Call Features→Speed Dial. User should first click on . Then decide from one digit up to four digits combination used for Speed Dial and select a dial destination from “Default Destination”. The supported destinations include extension, voicemail, conference room, voicemail group, IVR, ring group, call queue, page group, fax, DISA, Dial by Name and external number. Figure 192: Speed Dial Destinations Figure 193: List of Speed Dial UCM6200 Series User Manual Version 1.0.19.21 P a g e | 288 DISA In many situations, the user will find the need to access his own IP PBX resources but he is not physically near one of his extensions. However, he does have access to his own cell phone. In this case, we can use what is commonly known as DISA (Direct Inward System Access). Under this scenario, the user will be able to call from the outside, whether it’s using his cell phone, pay phone, regular PSTN, etc. After calling into UCM6200, the user can then dial out via the SIP trunk or PSTN trunk connected to UCM6200 as it is an internal extension. The UCM6200 supports DISA to be used in IVR or inbound route. Before using it, create new DISA under Web GUI→Call Features→DISA. • Click on • Click on to edit the DISA configuration. • Click on to delete the DISA. to add a new DISA. Figure 194: Create New DISA The following table details the parameters to set and configure DISA feature on UCM6200 PBX. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 289 Table 87: DISA Settings Name Configure DISA name to identify the DISA. Configure the password (digit only) required for the user to enter before using DISA Password to dial out. Note: The password must be at least 4 digits. Configure the permission level for DISA. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. Permission The default setting is "Internal". If the user tries to dial outbound calls after dialing into the DISA, the UCM6200 will compared the DISA's permission level with the outbound route's privilege level. If the DISA's permission level is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through. Configure the maximum amount of time the UCM6200 will wait before hanging up Response Timeout if the user dials an incomplete or invalid number. The default setting is 10 seconds. Digit Timeout Configure the maximum amount of time permitted between digits when the user is typing the extension. The default setting is 5 seconds. If enabled, during an active call, users can enter the UCM6200 Hangup feature Allow Hangup code (by default it's *0) to disconnect the call or hang up directly. A new dial tone will be heard shortly for the user to make a new call. The default setting is "No". Replace Display Name If enabled, the UCM will replace the caller display name with the DISA name. Once successfully created, users can configure the inbound route destination as "DISA" or IVR key event as "DISA". When dialing into DISA, users will be prompted with password first. After entering the correct password, a second dial tone will be heard for the users to dial out. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 290 EMERGENCY UCM supports configuration and management of numbers to be called in emergency situation, thus bypassing the regular outbound call routing process and allowing users in critical situation to dial out for emergency help with the possibility to have redundant trunks as point of exit in case one of the lines is down. Also, the module supports notification for other internal users, thus when someone dials an emergency call (ex: 911) a notification call will be sent to other staff to know about the current situation. Email alerts are also supported after enabling the notification for the event under “Maintenance → System Events” To configure emergency numbers, users need to follow below steps: 1. Navigate on the web GUI under “Call Features → Emergency Calls” 2. Click on to add a new emergency number. 3. Configure the required fields “Name, Emergency Number and Trunk(s) to be used to reach the number”. 4. Save and apply the configuration. Figure 195: Emergency Number Configuration UCM6200 Series User Manual Version 1.0.19.21 P a g e | 291 The table below gives more description of the configuration Parameters when creating emergency numbers. Table 88: Emergency Numbers Parameters Name Emergency Number Emergency Level Configure the name of the emergency call. For example, "emergency911","emergency211" and etc. Config the emergency service number. For example,"911","211" and etc. Select the emergency level of the number. Level "3" means the most urgent. If this option is not enabled, when the lines of trunks which the coming emergency call routes by are completely occupied, the line-grabbing Disable Hunt on Busy function will automatically cut off a line from all busy lines so that the coming emergency call can seize it for dialing out. This option is not enabled by default. This option sets a custom prompt to be used as an announcement to the Custom Prompt person receiving an emergency call. The file can be uploaded from the page "Custom Prompt". Click "Prompt" to add additional record. Use Trunks Members Notified Strip Prepend Select the trunks for the emergency call. Select one trunk at least, and select five trunks at most. Select the members who will be notified when an emergency call occurs. Specify the number of digits that will be Stripped from the beginning of the dialed number before the call is placed via the selected trunk. Specify the digits to be Prepended before the call is placed via the trunk. Those digits will be prepended after the dialing number is stripped. Figure 196: 911 Emergency Sample UCM6200 Series User Manual Version 1.0.19.21 P a g e | 292 CALLBACK Callback is mainly designed for users who often use their mobile phones to make long distance or international calls which may have high service charges. The callback feature provides an economic solution for reduce the cost from this. The callback feature works as follows: 1. Configure a new callback on the UCM6200. 2. On the UCM6200, configure destination of the inbound route for analog trunk to callback. 3. Save and apply the settings. 4. The user calls the PSTN number of the UCM6200 using the mobile phone, which goes to callback destination as specified in the inbound route. 5. Once the user hears the ringback tone from the mobile phone, hang up the call on the mobile phone. 6. The UCM6200 will call back the user. 7. The user answers the call. 8. The call will be sent to DISA or IVR which directs the user to dial the destination number. 9. The user will be connected to the destination number. In this way, the calls are placed and connected through trunks on the UCM6200 instead of to the mobile phone directly. Therefore, the user will not be charged on mobile phone services for long distance or international calls. To configure callback on the UCM6200, go to Web GUI→Call Features→Callback page and click on . Configuration parameters are listed in the following table. Table 89: Callback Configuration Parameters Name Configure a name to identify the Callback. (Enter at least two characters) Configure the pattern of the callers allowed to use this callback. The caller who places the inbound call needs to have the CallerID match this pattern so that the CallerID Pattern caller can get callback after hanging up the call. Note: If leaving as blank, all numbers are allowed to use this callback. Configure the prepend digits to be added at before dialing the outside number. Outbound Prepend The number with prepended digits will be used to match the outbound route. ‘-’ is the connection character which will be ignored. Delay Before Callback Configure the number of seconds to be delayed before calling back the user. Configure the destination which the callback will direct the caller to. Two destinations are available: Destination • IVR • DISA The caller can then enter the desired number to dial out via UCM6200 trunk. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 293 BLF AND EVENT LIST BLF The UCM6200 supports BLF monitoring for extensions, ring group, call queue, conference room and parking lot. For example, on the user's phone, configure the parking lot number 701 as the BLF monitored number. When there is a parked call on 701, the LED for this BLF key will light up in red, meaning a call is parked against this parking lot. Pressing this BLF key can pick up the call from this parking lot. ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: On the Grandstream GXP series phones, the MPK supports "Call Park" mode, which can be used to park the call by configuring the MPK number as call park feature code (e.g., 700). MPK "Call Park" mode can also be used to monitor and pickup parked call if the MPK number is configured as parking lot (e.g., 701). -------------------------------------------------------------------------------------------------------------------------------------------- ------- Event List Besides BLF, users can also configure the phones to monitor event list. In this way, both local extensions on the same UCM6200 and remote extensions on the VOIP trunk can be monitored. The event list setting is under Web GUI→Call Features→Event List. • Click on "Create New Event List" to add a new event list. • Sort selected extensions manually in the Eventlist • Click on to edit the event list configuration. • Click on to delete the event list. Table 90: Event List Settings Configure the name of this event list (for example, office_event_list). Please note URI the URI name cannot be the same as the extension name on the UCM6200. The valid characters are letters, digits, _ and -. Local Extensions Select the available extensions/Extension Groups listed on the local UCM6200 to be monitored in the event list. If LDAP sync is enabled between the UCM6200 and the peer UCM6200, the Remote Extensions remote extensions will be listed under "Available Extensions". If not, manually enter the remote extensions under "Special Extensions" field. Special Extensions Manually enter the remote extensions in the peer/register trunk to be monitored in the event list. Valid format: 5000,5001,9000 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 294 Figure 197: Create New Event List Remote extension monitoring works on the UCM6200 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the UCM6200 first before using remote BLF feature. Please note the SIP end points need support event list BLF in order to monitor remote extensions. When an event list is created on the UCM6200 and remote extensions are added to the list, the UCM6200 will send out SIP SUBSCRIBE to the remote UCM6200 to obtain the remote extension status. When the SIP end points register and subscribe to the local UCM6200 event list, it can obtain the remote extension status from this event list. Once successfully configured, the event list page will show the status of total extension and subscribers for each event list. Users can also select the event URI to check the monitored extension's status and the subscribers' details. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 295 ----------------------------------------------------------------------------------------------------------------------------- ---------------------Notes: • To configure LDAP sync, please go to UCM6200 Web GUI→Extension/Trunk→VoIP Trunk. You will see "Sync LDAP Enable" option. Once enabled, please configure password information for the remote peer UCM6200 to connect to the local UCM6200. Additional information such as port number, LDAP outbound rule, LDAP Dialed Prefix will also be required. Both the local UCM6200 and remote UCM6200 need enable LDAP sync option with the same password for successful connection and synchronization. • Currently LDAP sync feature only works between two UCM6200s. • (Theoretically) Remote BLF monitoring will work when the remote PBX being monitored is non-UCM6200 PBX. However, it might not work the other way around depending on whether the non-UCM6200 PBX supports event list BLF or remote monitoring feature. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 296 DIAL BY NAME Dial by Name is a feature on the PBX that allows caller to search a person by first or last name via his/her phone's keypad. The administrator can define the Dial by Name directory including the desired extensions in the directory and the searching type by "first name" or "last name". After dialing in, the PBX IVR/Auto Attendant will guide the caller to spell the digits to find the person in the Dial by Name directory. This feature allows customers/clients to use the guided automatic system to get in touch with the enterprise employees without having to know the extension number, which brings convenience and improves business image for the enterprise. Dial by Name Configuration The administrators can create the dial by name group under Web GUI→Call Features→Dial By Name. Figure 198: Create Dial by Name Group UCM6200 Series User Manual Version 1.0.19.21 P a g e | 297 Figure 199: Configure Extension First Name and Last Name 1. Name Enter a Name to identify the Dial by Name group. 2. Extension Configure the direct dial extension for the Dial By Name group. 3. Available Extensions/Selected Extensions Select available extensions from the left side to the right side as the directory for the Dial By Name group. Only the selected extensions here can be reached by the Dial By Name IVR when dialing into this group. The extensions here must have a valid first name and last name configured under Web GUI→Extension/Trunk→Extensions in order to be searchable in Dial By Name directory through IVR. By specifying the extensions here, the administrators can make sure unscreened calls will not reach the company employee if he/she does not want to receive them directly. 4. Prompt Wait Time Configure “Prompt Wait Time” for Dial By Name feature. During Dial By Name call, the caller will need to input the first letters of First/Last name before this wait time is reached. Otherwise, timeout will occur and the call might hang up. The timeout range is between 3 and 60 seconds. 5. Query Type Specify the query type. This defines how the caller will need to enter to search the directory. By First Name: enter the first 3 digits of the first name to search the directory. By Last Name: enter the first 3 digits of the last name to search the directory. By Full Name: enter the first 3 digits of the first name or last name to search the directory. 6. Select Type Specify the select type on the searching result. The IVR will confirm the name/number for the party the caller would like to reach before dialing out. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 298 By Order: After the caller enters the digits, the IVR will announce the first matching party's name and number. The caller can confirm and dial out if it's the destination party, or press * to listen to the next matching result if it's not the desired party to call. By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page. The Dial by Name group can be used as the destination for inbound route and key pressing event for IVR. The group name defined here will show up in the destination list when configuring IVR and inbound route. If Dial by Name is set as a key pressing event for IVR, user could use ‘*’ to exit from Dial by Name, then re-enter IVR and start a new event. The following example shows how to use this option. Figure 200: Dial By Name Group In IVR Key Pressing Events Figure 201: Dial By Name Group In Inbound Rule Please refer to [User Name Prompt Customization] for User Name Prompt Customization. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 299 ACTIVE CALLS AND MONITOR The active calls on the UCM6200 are displayed in Web GUI→System Status→Active Calls page. Users can monitor the status, hang up the call as well as barge in the active calls in real time manner. Active Calls Status To view the status of active calls, navigate to Web GUI→System Status→Active Calls. The following figure shows extension 1000 is calling 1001. 1001 is ringing. Figure 202: Status→PBX Status→Active Calls - Ringing The following figure shows the call between 1002 and 1003 is established. Figure 203: Status→PBX Status→Active Calls – Call Established UCM6200 Series User Manual Version 1.0.19.21 P a g e | 300 The green color of the active call means the connection of call time is less than half an hour. It means this call is normal. Figure 204: Call Connection less than half hour The yellow color of the active call means the connection of call time is greater than half an hour but less than one hour. It means this call is a bit long. Figure 205: Call Connection between half an hour and one hour The red color of the active call means the connection of call time is more than one hour. It means this call could be abnormal. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 301 Figure 206: Call Connection more than one hour Hang Up Active Calls To hang up an active call, click on icon in the active call dialog. Users can also click on to hang up all active calls. Call Monitor During an active call, click on icon and the monitor dialog will pop up. Figure 207: Configure to Monitor an Active Call In the “Monitor” dialog, configure the following to monitor an active call: 1. Enter an available extension for “Monitor’s Extension” which will be used to monitor the active call. 2. “Monitored Extension” must be one of the parties in the active call to be monitored. 3. Select spy mode. There are three options in “Spy Mode”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 302 • Listen In “Listen” mode, the extension monitoring the call can hear both parties in the active call but the audio of the user on this extension will not be heard by either party in the monitored active call. • Whisper In “Whisper” mode, the extension monitoring the call can hear both parties in the active call. The user on this extension can only talk to the selected monitored extension and he/she will not be heard by the other party in the active call. This can be usually used to supervise calls. • Barge In “Barge” mode, the extension monitoring the call can talk to both parties in the active call. The call will be established similar to three-way conference. 4. Enable or disable “Require Confirmation” option. If enabled, the confirmation of the invited monitor’s extension is required before the active call can be monitored. This option can be used to avoid adding participant who has auto-answer configured or call forwarded to voicemail. 5. Click on “Add”. An INVITE will be sent to the monitor’s extension. The monitor can answer the call and start monitoring. If “Require Confirmation” is enabled, the user will be asked to confirm to monitor the call. Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to [Table 91: UCM6200 Feature Codes] and [Call Recording] section for instructions. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 303 CALL FEATURES The UCM6200 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6200 and describes how to use the call features. Feature Codes Table 91: UCM6200 Feature Codes Feature Maps • Default code: #1 • Enter the code during active call. After hearing "Transfer", you will hear dial tone. Enter the number to transfer to. Then the user will be disconnected and transfer is completed. Blind Transfer • Options: Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. • Default code: *2 • Enter the code during active call. After hearing "Transfer", you will hear the dial tone. Enter the number to transfer to and the user will be connected to this number. Hang up the call to complete the attended transfer. In case of the called party doesn’t answer, users could press *0 to cancel the call and Attended Transfer retrieve the first call leg. • Options: Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. • Default code: *44 (Disabled by default). • Seamless Transfer allows user to perform blind transfer using UCM feature code without having music on hold presented during the transfer process, it minimizes the interruption during Seamless Transfer transfer, making the process smooth and simple. • During an active call use the feature code (*44 by default) followed by the number you want to transfer to in order to perform the seamless transfer. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 304 • Default code: *0 • Enter the code during active call. It will disconnect the call. • Options: Disconnect Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. • Default code: #72 • Enter the code during active call to park the call. • Options: Call Park Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. • Default code: *3 • Enter the code followed by # or SEND to start recording the audio call and the UCM6200 will mix the streams natively on the fly as the call is in progress. Audio Mix Record • Options: Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. Feature Code Digits Timeout Set the maximum interval (ms) between digits for feature code activation DND/Call Forward Do Not Disturb (DND) Activate • Default code: *77 Do Not Disturb (DND) Deactivate • Default code: *78 • Default Code: *90 • Enter the code and follow the voice prompt. Or enter the code Call Forward Busy Activate followed by the extension to forward the call. Call Forward Busy Deactivate Call Forward No Answer Activate • Default Code: *91 • Default Code: *92 • Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 305 Call Forward No Answer Deactivate Call Forward Unconditional Activate Call Forward Unconditional Deactivate • Default Code: *93 • Default Code: *72 • Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. • Default Code: *73 • Default Code: *98 • Enter *98 and follow the voice prompt. Or dial *98 followed by Feature Codes Voicemail Access Code the extension and # to access the entered extension's voicemail box. My Voicemail Agent Pause Agent Unpause Paging Prefix • Default Code: *97 • Press *97 to access the voicemail box. • Default Code: *83 • Pause the agent in all call queues. • Default Code: *84 • Unpause the agent in all call queues. • Default Code: *81 • To page an extension, enter the code followed by the extension number. Intercom Prefix • Default Code: *80 • To intercom an extension, enter the code followed by the extension number. Blacklist Add • Default Code: *40 • To add a number to blacklist for inbound route, dial *40 and follow the voice prompt to enter the number. Blacklist Remove • Default Code: *41 • To remove a number from current blacklist for inbound route, dial *41 and follow the voice prompt to remove the number. Call Pickup on Ringing • Default Code: ** • To pick up a call for any extension xxxx, enter the code followed by the extension number xxxx. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 306 Pickup In-call • Default Code: *45 (Disabled by default). • If “Pickup In-call” feature is enabled, only the extensions added in “Allowed to seamless transfer” in the extension’s Seamless Transfer Privilege Control List” can pick up the call. Pickup Extension • Default Code: *8 • This code is for the pickup group, which can be assigned for each extension on the extension configuration page. • If there is an incoming call to an extension, the other extensions within the same pickup group can dial *8 directly to pick up the call. • Default Code: * • This code is for the user to directly dial or transfer to an extension's voicemail. Direct Dial Voicemail Prefix • For example, directly dial *5000 will have to call go into the extension 5000's voicemail. If the user would like to transfer the call to the extension 5000's voicemail, enter *5000 as the transfer target number. Direct Dial Mobile Phone Prefix • Default Code: *88 • If you have the permission to call mobile phone number, use this prefix plus the extension number can dial the mobile phone number of this extension directly. Call Completion Request • Default Code: *11 • This code is for the user who wants to use Call Completion to complete a call. Call Completion Cancel • Default Code: *12 • This code is for the user who wants to cancel Call Completion request. Enable Spy Listen Spy Check this box to enable spy feature codes. Disabled by default. • Default Code: *54 (“Enable Spy” needs to be checked) • This is the feature code to listen in on a call to monitor performance. Monitor’s line will be muted, and neither party will hear from the monitor’s extension. Whisper Spy • Default Code: *55 (“Enable Spy” needs to be checked) • This is the feature code to speak to one side of the call (for example, whisper to employees to help them handle a call). Only one side will be able to hear from the monitor’s extension. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 307 Barge Spy • Default Code: *56 (“Enable Spy” needs to be checked) • This is the feature code to join in on the call to assist both parties. Wakeup Service • Default Code: *36 • Dial this code to access UCM wakeup service, you can add, update, activate or deactivate wakeup service. PMS Wakeup Service • Default Code: *35 • Dial this code to access UCM PMS wakeup service, you can add, update, activate or deactivate PMS wakeup service. Update PMS Room Status • Default Code: *23 • Use this code with maid code to update PMS room status. Choose the status to set after hearing the prompt, for example: for maid 001 dial *23001 and then 1 after hearing the prompt. • Dial this code to set the presence status of the extension. • Possible options are: 1:"unavailable" 2:"available" Presence Status 3:"away" 4:"chat 5:"dnd 6:"userdef" Dynamic Agent Logout • Default Code: *85 • Use this code to logout the dynamic agent from all queues. The UCM6200 also allows user to one click enable / disable specific feature code as shown below: UCM6200 Series User Manual Version 1.0.19.21 P a g e | 308 Figure 208: Enable/Disable Feature codes Parking Lot User can create parking lots and their related slots under Web GUI→ Call Features→ Parking Lot. In the Parking Lot page, users can create lots of their own. This allows different groups within an organization to have their own parking lots instead of sharing one large parking lot with others. While creating a new parking lot, users can assign it a range that they think is appropriate for the group that will use the parking lot. Figure 209: Parking Lot UCM6200 Series User Manual Version 1.0.19.21 P a g e | 309 User can create a new Parking lot by clicking on button “Create New Parking Lot” : Figure 210: New Parking Lot Table 92 : Parking Lot Parking Lot Extension • Default Extension: 700 • During an active call, initiate blind transfer and then enter this code to park the call. Parking Lot Name Parked Slots • Set a name to the parking lot • Default Extension: 701-720 • These are the extensions where the calls will be parked, i.e., parking lots that the parked calls can be retrieved. • If checked, the parking lot number can be used as extension. The user can transfer the call to the parking lot number to park Use Parklot as Extension the call. Please note this parking lot number range might conflict with extension range. • Default setting is 300 seconds and the maximum limit is 99.999 seconds. Parking Timeout (s) • This is the timeout allowed for a call to be parked. After the timeout, if the call is not picked up, the extension who parks the call will be called back. Music On Hold Classes Select the Music on Hold Class. Configures a callback failover destination when the extension that Failover Destination is called back is busy. The call will be routed to the destination number and this reduces the chance of dropping parked calls. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 310 If enabled, all registered endpoints of the extension will ring when Ring All Callback on Timeout callback occurs. Otherwise, only the original endpoint will be called back. Forward to destination on If enabled, the call will be routed to the configured destination upon timeout timeout. Otherwise, the call will be routed back to the original caller. This option appears once Forward to Destination on Timeout is Timeout Destination enabled. Upon park timeout, the call will be routed to the configured destination. Call Park The UCM6200 provides call park and call pickup features via feature code. Park a Call There are two feature codes that can be used to park the call. • Feature Maps→Call Park (Default code #72) During an active call, press #72 and the call will be parked. Parking lot number (default range 701 to 720) will be announced after parking the call. • Feature Misc→Call Park (Default code 700) During an active call, initiate blind transfer (default code #1) and then dial 700 to park the call. Parking lot number (default range 701 to 720) will be announced after parking the call. Retrieve Parked Call To retrieve the parked call, simply dial the parking lot number and the call will be established. If a parked call is not retrieved after the timeout, the original extension who parks the call will be called back. Monitor Call Park CID Name Information (GXP21xx Phones Only) Users can see the CID name information of parked calls. VPK/MPKs must be configured as “Monitored Call Park” with the desired parking lot extension. The display will alternate between displaying the parking lot extension and the call’s CID name. There is no need to configure anything on the UCM. Note: This feature requires Grandstream GXP21xx new firmware support. This new firmware is not available in Grandstream website yet. Please check GXP21xx upcoming Figure 211: Monitored call park CID name firmware release information for availability. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 311 Call Recording The UCM6200 allows users to record audio during the call. If "Auto Record" is turned on for an extension, ring group, call queue or trunk, the call will be automatically recorded when there is established call with it. Otherwise, please follow the instructions below to manually record the call. 1. Make sure the feature code for "Audio Mix Record" is configured and enabled. 2. After establishing the call, enter the "Audio Mix Record" feature code (by default it's *3) followed by # or SEND to start recording. 3. To stop the recording, enter the "Audio Mix Record" feature code (by default it's *3) followed by # or SEND again. Or the recording will be stopped once the call hangs up. 4. The recording file can be retrieved under Web GUI→CDR. Click on click on to show and play the recording or to download the recording file. Figure 212: Download Recording File from CDR Page The above recorded call's recording files are also listed under the UCM6200 Web GUI→CDR→Recording Files. Figure 213: Download Recording File from Recording Files Page Enable Spy If “Enable Spy” option is enabled, feature codes for Listen Spy, Whisper Spy and Barge Spy are available for users to dial from any extension to perform the corresponding actions. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 312 Assume a call is on-going between extension A and extension B, user could dial the feature code from extension C to listen on their call (*54 by default), whisper to one side (*55 by default), or barge into the call (*56 by default). Then the user will be asked to enter the number to call, which should be either side of the active call, extension A or B in this example. -------------------------------------------------------------------------------------------------------------------------- ------------------------Caution: “Enable Spy” allows any user to listen to any call by feature codes. This may result in the leakage of user privacy. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- Shared Call Appearance (SCA) Shared Call Appearance (SCA) functionality has been added to the UCM. With SCA, users can assign multiple devices to one extension, configure endpoints to monitor that extension, make actions on behalf of that extension such as viewing call status and placing and receiving calls, and even barging into existing calls. To configure the SCA functionality, please follow the steps below: 1. Users can enable SCA by navigating to the Extensions page, editing the desired extension, and enabling the option SCA. Note: With SCA enabled, the Concurrent Registrations field can only have a value of 1. Figure 214: Enabling SCA option under Extension’s Settings UCM6200 Series User Manual Version 1.0.19.21 P a g e | 313 2. After enabling the option, navigate to Call Features→SCA. The newly enabled SCA extension will be listed. Click the “+” button under the Options column to add a number that will share the main extension’s call appearance, which will be called private numbers. Figure 215: SCA Number Configuration 3. Configure the private number as desired. Figure 216: SCA Private Number Configuration 4. Once the private number has been created, users must now register a device to it. To properly register a device to the private number, use the configured private number as the SIP User ID. Auth ID and Password will be the same as the main extension’s. Once registration is complete, SCA is now configured. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 314 Figure 217: SCA Options SCA has various options to change its behavior: • Allow Call Retrieve from Another Location – Allows users to retrieve held calls using any device associated with the SCA extension. • Alert All Appearances for Group Paging Calls – Alerts all devices associated with the SCA extension. • Multiple Call Arrangement – Allows all devices associated with the SCA extension to make different calls at the same time. • Allow Bridging between Locations – Allows devices associated with the SCA extension to barge into existing calls of the same SCA group. • Bridge Warning Tone – Notification sound that will play when a party barges into the call. Three options are available: o None – No notification sound will play o Barge-In Only – The notification sound will play once when a party barges in. o Barge-In and Repeat – The notification sound will play when a party barges in and will play again after every 30 seconds. 5. Next, configure the VPK or MPK to Shared for both the main extension and the private number. SCA is now configured for both endpoint devices. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 315 The following table describe the SCA Number configuration setting: Table 93: Add SCA Private Number Private Number Configures the private number for the SCA. Related Shared Line Display the related shared line. Enable This Number Whether enable this private number. If not enabled, this private number is only record in DB, it will not affect other system feature. Allow Origination from This Enable this option will allow calling from this private number. By Number default, it’s enabled. Allow Termination to This Enable this option will allows calls to this private number. By default, Number it’s enabled. The following table describes the options available when editing the SCA number: Table 94: Editing the SCA Number Shared Line Number While SCA is enabled, this number will be the same as the extension number. Allow Call Retrieve from Another Allows remote call retrieval. Must be enabled in public hold. By Location default, it’s enabled. Alert All Appearances for Group Paging Calls Allows all SCA group members to ring when the SCA shared number is paged. If disabled, only the SCA shared number will ring when paged. By default, it’s disabled. Multiple Call Arrangement Allows simultaneous calls in an SCA group. By default, it’s disabled. Allow Bridging between Allows location bridging for SCA group. Must be enabled when Locations using the Barge-In feature. By default, it’s disabled. Configures the notification in the bridge when another party join. • None: No notification sound. • Barge-In only: Notification sound will play when another Bridge Warning Tone party join. • Barge-In and Repeat: Notification sound will play when another party joins and repeat every 30 seconds. By default, it’s set to “Barge-In Only”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 316 PBX SETTINGS This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6200, including general configurations, jitter buffer, RTP settings, ports config and STUN monitor. The options can be accessed via Web GUI→PBX Settings→General Settings. PBX Settings/General Settings Table 95: Internal Options/General General Preferences Configure the global CallerID used for all outbound calls when no other CallerID Global Outbound CID is defined with higher priority. If no CallerID is defined for extension or trunk, the global outbound CID will be used as CallerID. Global Outbound CID Name Configure the global CallerID Name used for all outbound calls. If configured, all outbound calls will have the CallerID Name set to this name. If not, the extension's CallerID Name will be used. Configure the number of seconds to ring an extension before the call goes to the user's voicemail box. The default setting is 60. Ring Timeout Note: This is the global value used for each extension if "Ring Timeout" field is left empty on the extension configuration page. Call Duration Limit Configure the maximum duration of call-blocking. If enabled, users will hear voice prompt before recording is started or stopped. Record Prompt For example, before recording, the UCM6200 will play voice prompt "The call will be recorded". The default setting is "No". Device Name The name of the UCM you are using. Extension Preferences If enabled, strong password will be enforced for the password created on the UCM6200. The default setting is enabled. Strong Password Rules: Enforce Strong Passwords 1. Password for voicemail, voicemail group, outbound route, DISA, call queue and conference require non-repetitive and non-sequential digits, with a minimum length of 4 digits. Repetitive digits pattern (such as 0000, 1111, 1234, 2345, and etc), or common digits pattern (such as 111222, 321321 and etc) are not allowed to be configured as password. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 317 2. Password for extension registration, Web GUI admin login, LDAP and LDAP sync requires alphanumeric characters containing at least two categories of the following, with a minimum length of 4 characters. • Numeric digits • Lowercase alphabet characters • Uppercase alphabet characters • Special characters Enable Random If enabled, random password will be generated when the extension is created. Password The default setting is "Yes". It is recommended to enable it for security purpose. Enable Auto E-mail If enabled, UCM6200 will send Email notification to user automatically after Notification editing extension settings or adding a new extension. If set to "Yes", users could disable the extension range pre- Disable Extension Range configured/configured on the UCM6200. The default setting is "No". Note: It is recommended to keep the system assignment to avoid inappropriate usage and unnecessary issues. The default extension range assignment is: • User Extensions: 1000-6299 User Extensions is referring to the extensions created under Web GUI→Extension/Trunk→Extensions page. • Pick Extensions: 4000-4999 This refers to the extensions that can be manually picked from end device when being provisioned by the UCM6200. There are two related options in zero config page→Auto Provision Settings, "Pick Extension Segment" and "Enable Pick Extension". If "Enable Pick Extension" under zero config settings is selected, the extension list defined in "Pick Extension Segment" Extension Ranges will be sent out to the device after receiving the device's request. This "Pick Extension Segment" should be a subset of the "Pick Extensions" range here. This feature is for the GXP series phones that support selecting extension to be provisioned via phone's LCD. • Auto Provision Extensions: 5000-6299 This sets the range for "Zero Config Extension Segment" which is the extensions can be assigned on the UCM6200 to provision the end device. • Conference Extensions: 6300-6399 • Ring Group Extensions: 6400-6499 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 318 • Queue Extensions: 6500-6599 • Voicemail Group Extensions: 6600-6699 • IVR Extensions: 7000-7100 • Dial By Name Extensions: 7101-7199 • Fax Extensions: 7200-8200 PBX Settings/RTP Settings RTP Settings Table 96: Internal Options/RTP Settings RTP Start Configure the RTP port starting number. The default setting is 10000. RTP End Configure the RTP port ending address. The default setting is 20000. Configure to enable or disable strict RTP protection. If enabled, RTP packets Strict RTP that do not come from the source of the RTP stream will be dropped. The default setting is "Disable". RTP Checksums Configure to enable or disable RTP Checksums on RTP traffic. The default setting is "Disable". Configure whether to support ICE. The default setting is enabled. ICE is the integrated use of STUN and TURN structure to provide reliable VoIP ICE Support or video calls and media transmission, via a SIP request/ response model or multiple candidate endpoints exchanging IP addresses and ports, such as private addresses and TURN server address. Configure STUN server address. STUN protocol is a Client/Server and also a Request/Response protocol. It’s used to check the connectivity between the two terminals, such as maintaining a NAT binding entries keep-alive agreement. STUN Server The default STUN Server is stun.ipvideotalk.com. Valid format: [(hostname | IP-address) [':' port] The default port number is 3478 if not specified. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 319 Payload The UCM6200 payload type for audio codecs and video codes can be configured here. Table 97: Internal Options/Payload AAL2-G.726 Configure payload type for ADPCM (G.726, 32kbps, AAL2 codeword packing). The default setting is 112. DTMF Configured payload type for DTMF. The default setting is 101. G.721 Compatible Configure to enable/disable G.721 compatible. The default setting is Yes. G.726 Configure the payload type for G.726 if "G.721 Compatible" is disabled. The default setting is 111. iLBC Configure the payload type for iLBC. The default setting is 97. H.264 Configure the payload type for H.264. The default setting is 99. H.265 Configure the payload type for H.264. The default setting is 114. H.263P Configure the payload type for H.263+. The default setting is 100 103. VP8 Configure the payload type for VP8. The default settings is 108. PBX Settings/Voice Prompt Customization Record New Custom Prompt In the UCM6200 Web GUI→PBX Settings→Voice Prompt→Custom Prompt page, click on “Record New Custom Prompt” and follow the steps below to record new IVR prompt. Figure 218: Record New Custom Prompt 1. Specify the IVR file name. 2. Select the format (GSM or WAV) for the IVR prompt file to be recorded. 3. Select the extension to receive the call from the UCM6200 to record the IVR prompt. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 320 4. Click the “Record” button. A request will be sent to the UCM6200. The UCM6200 will then call the extension for recording the IVR prompt from the phone. 5. Pick up the call from the extension and start the recording following the voice prompt. 6. The recorded file will be listed in the IVR Prompt web page. Users could select to re-record, play or delete the recording. Upload Custom Prompt If the user has a pre-recorded IVR prompt file, click on “Upload Custom Prompt” in Web GUI→PBX Settings→Voice Prompt→Custom Prompt page to upload the file to the UCM6200. The following are required for the IVR prompt file to be successfully uploaded and used by the UCM6200: • PCM encoded. • 16 bits. • 8000Hz mono. • In .mp3 or .wav format; or raw/ulaw/alaw/gsm file with .ulaw or .alaw suffix. • File size under 5M. Figure 219: Upload Custom Prompt Click on “choose file to upload” to start uploading. Once uploaded, the file will appear in the Custom Prompt web page. Download All Custom Prompt On the UCM62XX, the users can download all custom prompts from UCM Web GUI to local PC. To download all custom prompt, log in UCM Web GUI and navigate to PBX Settings→Voice Prompt→Custom Prompt and click on . The following window will pop up in order to set a name for the downloaded file. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 321 Figure 220: Download All Custom Prompt Note: The downloaded file will have a .tar extension. PBX Settings/ Call Failure Tone Settings SIP Trunk Prompt Tone Prompt Tone Settings tab has been added to the UCM to help users choose which prompt will be played by the UCM during call failure, the following voice message responses have been added and can be set to be played for 4XX, 5XX, and 6XX call failures: • Default for 404 and 604 status codes: “Your call can’t be completed as dialed. Please check the number and dial again.” • Default for 5xx status codes: “Server error. Please check your device.” • Default for 403 and 603 status codes: “The call was rejected by the server. Please try again later.” • Default for all other status codes: “All circuits are busy now. Please try again later.” Additionally, custom voice messages recorded and uploaded in PBX Settings→Voice Prompt→Custom Prompt can be used for these failure responses instead of the default messages. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 322 Figure 221: SIP Trunk Prompt Tone General Call Prompt Tone Moreover, users also have the possibility to customize the prompt for typical call failure reasons like (no permission to allow outbound calls, busy lines, incorrect number dialed …Etc). To customize these prompts user could record and upload their own files under “’PBX Settings → Voice Prompt → Custom Prompts” then select each one for specific call failure case under “PBX Settings -> Prompt Tone Settings → General Call Prompt Tone” page as shown on the following figure: UCM6200 Series User Manual Version 1.0.19.21 P a g e | 323 Figure 222: General call Failure Prompts PBX Settings/Jitter Buffer Table 98: Internal Options/Jitter Buffer SIP Jitter Buffer Enable Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel. The default setting is "No". Configure the time (in ms) to buffer. This is the jitter buffer size used in "Fixed" Jitter Buffer Size jitter buffer, or used as the initial time for "adaptive" jitter buffer. The default setting is 100. Configure the maximum time (in ms) to buffer for "Adaptive" jitter buffer Max Jitter Buffer implementation, or used as the jitter buffer size for "Fixed" jitter buffer implementation. The default setting is 200. Configure the jitter buffer implementation on the sending side of a SIP channel. The default setting is "Fixed". • Implementation Fixed The size is always equal to the value of "Max Jitter Buffer". • Adaptive The size is adjusted automatically and the maximum value equals to the value of "Max Jitter Buffer". UCM6200 Series User Manual Version 1.0.19.21 P a g e | 324 PBX Settings/Recordings Storage The UCM6200 supports call recordings automatically or manually and the recording files can be saved in external storage plugged in the UCM6200 or on the UCM6200 locally. To manage the recording storage, users can go to UCM6200 Web GUI→PBX Settings→Recordings Storage page and select whether to store the recording files in USB Disk, SD card or locally on the UCM6200. Figure 223: Settings→Recordings Storage • If “Enable Auto Change” is selected, the recording files will be automatically saved in the available USB Disk or SD card plugged into the UCM6200. If both USB Disk and SD card are plugged in, the recording files will be always saved in the USB Disk. • If “Local” is selected, the recordings will be stored in UCM6200 internal storage. • If “USB Disk” or “SD Card” is selected, the recordings will be stored in the corresponding plugged in external storage device. Please note the options “USB Disk” and “SD Card” will be displayed only if they are plugged into the UCM6200. Once “USB Disk” or “SD Card” is selected, click on “OK”. The user will be prompted to confirm to copy the local files to the external storage device. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 325 Figure 224: Recordings Storage Prompt Information Click on “OK” to continue. The users will be prompted a new dialog to select the categories for the files to be copied over. Figure 225: Recording Storage Category On the UCM6200, recording files are generated and exist in 3 categories: normal call recording files, conference recording files, and call queue recording files. Therefore, users have the following options when select the categories to copy the files to the external device: - Recording Files: Copy the normal recording files to the external device. - Conference: Copy the conference recording files to the external device. - Queue: Copy the call queue recording files to the external device. - All: Copy all recording files to the external device. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 326 PBX Settings/NAS The UCM supports adding and backing up recordings to a network-attached storage (NAS) server. Following table describes NAS settings: Table 99: NAS Settings Enable Host Enabled / Disable the NAS recording functionality. Configure the Domain or IP address of the NAS server. Note: Currently, only IP addresses are supported in the Host/IP field. Share Name Specify the name of the shared folder. Username Specify the account username to access the NAS server. Password Configure the account password to access the NAS server. If configured correctly, the Status field will show “Mounted”, and the newly Status added NAS server will be shown on the Mounted Netdisk List. Additionally, the NAS will appear as a selectable storage option in the PBX Settings→Recording Storage page and CDR→Recording Files page. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 327 SIP SETTINGS The UCM6200 SIP global settings can be accessed via Web GUI→PBX Settings→SIP Settings. SIP Settings/General Table 100: SIP Settings/General Realm For Digest Configure the host name or domain name for the UCM6200. Realms MUST be Authentication globally unique according to RFC3261. The default setting is Grandstream. Bind UDP Port Configure the UDP port used for SIP. The default setting is 5060. Bind IPv4 Address Bind IPv6 Address Configure the IPv4 address to bind to. The default setting is 0.0.0.0, which means binding to all addresses. Configure the IPv6 address to bind to. The default is : "[::]" and it means to bind to all IP addresses. If enabled, the UCM6200 allows unauthorized INVITE coming into the PBX and the call can be made. The default setting is "No". Allow Guest Calls Warning: Please be aware of the potential security risk when enabling "Allow Guest Calls" as this will allow any user with the UCM6200 address to dial into the UCM6200. Allow Transfer If set to "No", all transfers initiated by the endpoint in the UCM6200 will be disabled (unless enabled in peers or users). The default setting is "Yes". When sending MWI NOTIFY requests, this value will be used in the "From:" MWI From header as the "name" field. If no "From User" is configured, the "user" field of the URI in the "From:" header will be filled with this value. Enable Diversion Header If disabled, the UCM will not forward the diversion header. SIP Settings/MISC Table 101: SIP Settings/Misc Outbound SIP Registrations Register Timeout Configure the register retry timeout (in seconds). The default setting is 20. Configure the number of registration attempts before the UCM6200 gives up. The Register Attempts default setting is 0, which means the UCM6200 will keep trying until the server side accepts the registration request. Video Max Bit Rate (kb/s) Configure the maximum bit rate (in kb/s) for video calls. The default setting is 384. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 328 Support SIP Video Select to enable video support in SIP calls. The default setting is "Yes". If enabled, when rejecting an incoming INVITE or REGISTER request, the Reject Non-Matching INVITE UCM6200 will always reject with "401 Unauthorized" instead of notifying the requester whether there is a matching user or peer for the request. This reduces the ability of an attacker to scan for valid SIP usernames. The default setting is "No". SDP Attribute Passthrough Enable Attribute If enable, and if the service doesn’t know the attribute of FEC/FECC/BFCP, then Passthrough the attribute will be passthrough. Early Media Enable Use Final SDP If enabled, call negotiation will use final response SDP. Blind Transfer Allow callback when blind transfer fails Blind transfer timeout If enabled, the UCM will call back to the transferrer when blind transfer fails (reason of failure includes: busy and no answer). Note: This feature takes effect only on internal calls. Configure the timeout in (s) for the transferrer waiting for the destination to answer. Default is 60s. DNS This option affects the DNS query only during Calls. When you choose A&AAAA, DNS mode UCM will do both A and AAAA type DNS query; when you chose A, UCM will only do A type DNS query; and when you chose AAAA, UCM will only do AAAA type DNS query. Hold Configure the UCM to forward HOLD requests instead of processing holds internally. This serves to meet the standards set by some providers that require Forward HOLD HOLD requests to be passed along from endpoint to endpoint. This option is Requests disabled by default. Note: Enabling this option may cause hold retrieval issues and MOH to not be heard. SIP Settings/Session Timer Table 102: SIP Settings/Session Timer Force Timer If checked, always request and run session timer. Timer If checked, run session timer only when requested by other UA. Session Expire Min SE Configure the maximum session refresh interval (in seconds). The default setting is 1800. Configure the minimum session refresh interval (in seconds). The default setting is 90. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 329 SIP Settings/TCP and TLS Table 103: SIP Settings/TCP and TLS TCP Enable TCP Bind Address TLS Enable Configure to allow incoming TCP connections with the UCM6200. The default setting is "No". Configure the IP address for TCP server to bind to. 0.0.0.0 means binding to all interfaces. The port number is optional. If not specified, 5060 will be used. Configure to allow incoming TLS connections with the UCM6200. The default setting is "No". Configure the IP address for TLS server to bind to. 0.0.0.0 means binding to all interfaces. The port number is optional. If not specified, 5061 will be used. Note: TLS Bind Address The IP address must match the common name (hostname) in the certificate. Please do not bind a TLS socket to multiple IP addresses. For details on how to construct a certificate for SIP, please refer to the following document: http://tools.ietf.org/html/draft-ietf-sip-domain-certs TLS Client Protocol TLS Do Not Verify Select the TLS protocol for outbound client connections. The default setting is TLSv1. If enabled, the TLS server's certificate won't be verified when acting as a client. The default setting is "Yes". This is the CA certificate if the TLS server being connected to requires self-signed TLS Self-Signed CA certificate, including server's public key. This file will be renamed as "TLS.ca" automatically. Note: The size of the uploaded ca file must be under 2MB. This is the Certificate file (*.pem format only) used for TLS connections. It contains TLS Cert private key for client and signed certificate for the server. This file will be renamed as "TLS.pem" automatically. Note: The size of the uploaded certificate file must be under 2MB. This file must be named with the CA subject name hash value. It contains CA's TLS CA Cert (Certificate Authority) public key, which is used to verify the accessed servers. Note: The size of the uploaded CA certificate file must be under 2MB. TLS CA List Display a list of files under the CA Cert directory. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 330 SIP Settings/NAT Table 104: SIP Settings/NAT External Host Use IP address in SDP External TCP Port External TLS Port Configure a static IP address and port (optional) used in outbound SIP messages if the UCM6200 is behind NAT. If it is a host name, it will only be looked up once. If enabled, the SDP connection will use the IP address resolved from the external host. Configure the externally mapped TCP port when the UCM6200 is behind a static NAT or PAT. Configures the externally mapped TLS port when UCM6200 is behind a static NAT or PAT. Specify a list of network addresses that are considered inside of the NAT Local Network Address network. Multiple entries are allowed. If not configured, the external IP address will not be set correctly. A sample configuration could be as follows: 192.168.0.0/16 SIP Settings/TOS Table 105: SIP Settings/ToS ToS For SIP Configure the Type of Service for SIP packets. The default setting is None. ToS For RTP Audio Configure the Type of Service for RTP audio packets. The default setting is None. ToS For RTP Video Configure the Type of Service for RTP video packets. The default setting is None. Default Incoming/Outgoing Registration Time Max Registration/Subscrip tion Time Min Registration/Subscrip tion Time Enable Relaxed DTMF Configure the default duration (in seconds) of incoming/outgoing registration. The default setting is 120. Configure the maximum duration (in seconds) of incoming registration and subscription allowed by the UCM6200. The default setting is 3600. Configure the minimum duration (in seconds) of incoming registration and subscription allowed by the UCM6200. The default setting is 60. Select to enable relaxed DTMF handling. The default setting is "No". UCM6200 Series User Manual Version 1.0.19.21 P a g e | 331 Select DTMF mode to send DTMF. The default setting is RFC2833. If "Info" is DTMF Mode selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit codec PCMU and PCMA are required. When "Auto" is selected, "RFC2833" will be used if offered, otherwise "Inband" will be used. The default setting is "RFC2833". During an active call, if there is no RTP activity within the timeout (in seconds), the call will be terminated. The default setting is no timeout. RTP Timeout Note: This setting doesn't apply to calls on hold. When the call is on hold, if there is no RTP activity within the timeout (in seconds), RTP Hold Timeout the call will be terminated. This value of RTP Hold Timeout should be larger than RTP Timeout. The default setting is no timeout. This feature can be used to avoid abnormal call drop when the remote provider requires RTP traffic during proceeding. RTP Keep-alive For example, when the call goes into voicemail and there is no RTP traffic sent out from UCM, configuring this option can avoid voicemail drop. When configured, RTP keep-alive packet will be sent to remote party at the configured interval. If set to 0, RTP keep-alive is disabled. 100rel Trust Remote Party ID Send Remote Party ID Configure the 100rel setting on UCM6200. The default setting is “Yes”. Configure whether the Remote-Party-ID should be trusted. The default setting is "No". Configure whether the Remote-Party-ID should be sent or not. The default setting is "No". Configure whether the UCM6200 should generate inband ringing or not. The default setting is "Never". • Yes: The UCM6200 will send 180 Ringing followed by 183 Session Progress and in-band audio. Generate In-Band • Ringing No: The UCM6200 will send 180 Ringing if 183 Session Progress has not been sent yet. If audio path is established already with 183 then send inband ringing. • Never: Whenever ringing occurs, the UCM6200 will send 180 Ringing as long as 200OK has not been set yet. Inband ringing will not be generated even the end point device is not working properly. Server User Agent Send Compact SIP Headers Configure the user agent string for the UCM6200. If enabled, compact SIP headers will be sent. The default setting is "No". UCM6200 Series User Manual Version 1.0.19.21 P a g e | 332 Transparent Call-Info header UCM supports transparent call info header in order to integrate GDS door system with GXP21XX Color phones, the UCM will forward the call-info header to the phone in order to request the live view from GDS door system and give the option to open the door via softkey. Figure 226: Transparent Call-Info UCM6200 Series User Manual Version 1.0.19.21 P a g e | 333 IAX SETTINGS The UCM6200 IAX global settings can be accessed via Web GUI→PBX Settings→IAX Settings. IAX Settings/General Table 106: IAX Settings/General Bind Port Bind Address IAX1 Compatibility Configure the port number that the IAX2 will be allowed to listen to. The default setting is 4569. Configure the address that the IAX2 will be forced to bind to. The default setting is 0.0.0.0, which means all addresses. Select to configure IAX1 compatibility. The default setting is "No". If selected, UDP checksums will be disabled and no checksums will be No Checksums calculated/checked on systems supporting this feature. The default setting is "No". Delay Reject ADSI If enabled, the IAX2 will delay the rejection of calls to avoid DOS. The default setting is "No". Select to enable ADSI phone compatibility. The default setting is "No". Specify which Music On Hold class this channel would like to listen to when being Music On Hold put on hold. This music class is only effective if this channel has no music class Interpret configured and the bridged channel putting the call on hold has no "Music On Hold Suggest" setting. Music On Hold Specify which Music On Hold class to suggest to the bridged channel when Suggest putting the call on hold. Bandwidth Configure the bandwidth for IAX settings. The default setting is "Low". IAX Settings/Registration Table 107: IAX Settings/Registration IAX Registration Options Min Reg Expire Max Reg Expire Configure the minimum period (in seconds) of registration. The default setting is 60. Configure the maximum period (in seconds) of registration. The default setting is 3600. IAX Thread Count Configure the number of IAX helper threads. The default setting is 10. IAX Max Thread Count Configure the maximum number of IAX threads allowed. The default is 100. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 334 If set to "yes", the connection will be terminated if ACK for the NEW message is Auto Kill not received within 2000ms. Users could also specify number (in milliseconds) in addition to "yes" and "no". The default setting is "yes". Authentication Debugging If enabled, authentication traffic in debugging will not show. The default is "No". Configure codec negotiation priority. The default setting is "Reqonly". • Caller Consider the callers preferred order ahead of the host's. • Host Consider the host's preferred order ahead of the caller's. Codec Priority • Disabled Disable the consideration of codec preference all together. • Reqonly This is almost the same as "Disabled", except when the requested format is not available. The call will only be accepted if the requested format is available. Type of Service Configure ToS bit for preferred IP routing. IAX Trunk Options Trunk Frequency Configure the frequency of trunk frames (in milliseconds). The default is 20. Trunk Time Stamps If enabled, time stamps will be attached to trunk frames. The default is "No". IAX Settings/Security Table 108: IAX Settings/Static Defense Call Token Optional Max Call Numbers Max Unvalidated Call Numbers Call Number Limits IP or IP Range Enter a single IP address (e.g., 11.11.11.11) or a range of IP addresses (11.11.11.11/22.22.22.22) for which call token validation is not required. Configure the maximum number of calls allowed for a single IP address. Configure the maximum number of Unvalidated calls for all IP addresses. Configure to limit the number of calls for a give IP address of IP range. Enter the IP address (11.11.11.11) or a range of IP addresses (11.11.11.11/22.22.22.22) to be considered for call number limits. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 335 INTERFACE SETTINGS Analog Hardware The analog hardware (FXS port and FXO port) on the UCM6200 will be listed in this page. Click on signaling preference for FXS port or configure ACIM settings for FXO port. to edit Select "Loop Start" or "Kewl Start" for each FXS port. And then click on "Update" to save the change. Figure 227: FXS Ports Signaling Preference For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port. Or users could click on "Detect" and choose the detection algorithm, two algorithms exists (ERL, Pr) for the UCM6200 to automatically detect the ACIM value. The detecting value will be automatically filled into the settings. Figure 228: FXO Ports ACIM Settings Table 109: PBX Interface Settings Select country to set the default tones for dial tone, busy tone, ring tone and Tone Region etc to be sent from the FXS port. The default setting is "United States of America (USA)". UCM6200 Series User Manual Version 1.0.19.21 P a g e | 336 Advanced Settings Select country to set the On-Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum FXO Opermode Operational Loop Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of America (USA)". Select country to set the On-Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum FXS Opermode Operational Loop Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of America (USA)". Configure to enable or disable override Two-Wire Impedance Synthesis (TISS). The default setting is No. FXS TISS Override If enabled, users can select the impedance value for Two-Wire Impedance Synthesis (TISS) override. The default setting is 600Ω. Select the codec to be used for analog lines. North American users should choose PCMU. All other countries, unless already known, should be assumed PCMA Override to be PCMA. The default setting is PCMU. Note: This option requires system reboot to take effect. Configure whether normal ringing voltage (40V) or maximum ringing voltage Boost Ringer (89V) for analog phones attached to the FXS port is required. The default setting is "Normal". Fast Ringer Low Power Configure to increase the ringing speed to 25HZ. This option can be used with "Low Power" option. The default setting is "Normal". Configure the peak voltage up to 50V during "Fast Ringer" operation. This option is used with "Fast Ringer". The default setting is "Normal". If set to "Full Wave", false ring detection will be prevented for lines where Caller Ring Detect ID is sent before the first ring and proceeded by a polarity reversal, as in UK. The default setting is "Standard". Configure the type of Message Waiting Indicator on FXS lines. The default FXS MWI Mode setting is "FSK". • FSK: Frequency Shift Key Indicator • NEON: Light Neon Bulb Indicator. FXO Frequency Allows users to adjust the tolerance of the FXO ringing frequency. 63Hz is Tolerance considered the standard value and is selected by default. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 337 DAHDI Settings When users encounter issues such as audio delay in outbound calls using the analog trunk, they can adjust DAHDI settings on the UCM to attempt to lessen or resolve the issues. Figure 229: DAHDI Settings For the value of the option such as “32, half”: The number in the option indicates the number of read/write buffers for TDM (DAHDI). The “Half”, “Immediate” or “Full” option indicates the strategy when reading/writing data from buffer. - “Half”: Data will be read/written from buffer when half of the buffer is occupied with data. - “Immediate”: Read/write from buffer whenever there is data occupying the buffer. - “Full”: Data will be read/written from buffer when buffer is fully occupied with data. Normally, DAHDI settings should be kept default and should be adjusted only when users encounter analog trunk/Fax-related issues. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 338 API Configuration The UCM6200 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third-party application. API Configuration Parameters Before accessing the API, the administrators need enable API and configure the access/authentication information on the UCM6200 first under Value-added Features→API Configuration. The API configuration parameters are listed in the table below. Table 110: API Configuration Parameters CDR HTTP API Settings Basic Settings Enable Enable/Disable API. The default setting is disabled. Configure the IP address for TLS server to bind to. "0.0.0.0" means binding to all TLS Bind Address interfaces. The port number is optional, and the default port number is 8443. The IP address must match the common name (host name) in the certificate so that the TLS socket won't bind to multiple IP addresses. The default setting is 0.0.0.0:8443. User Name Password Configure the user name for TLS authentication. If not configured, authentication will be skipped. Configure the password for TLS authentication. This is optional. Specify a list of IP addresses permitted by CDR and REC API. This creates an APIspecific access control list. Multiple entries are allowed. Permitted IP(s) For example, "192.168.40.3/255.255.255.255" denies access from all IP addresses except 192.168.40.3. The default setting is blank, meaning all IP addresses will be denied. Other Settings TLS Private Key Upload TLS private key. The size of the key file must be under 2MB. This file will be renamed as 'private.pem' automatically. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 339 Upload TLS cert. The size of the certificate must be under 2MB. This is the certificate TLS Cert file (*.pem format only) for TLS connection. This file will be renamed as "certificate.pem" automatically. It contains private key for the client and signed certificate for the server. CDR Real-time Output Settings Enable Enables real-time CDR output module. This module connects to selected IP addresses and ports and posts CDR strings as soon as it is available. Server Address CDR server IP address Port CDR server IP port Upload Prompts User Configuration User Name User name used to upload prompts. Password Password used to upload prompts. Upload Voice Prompt via API Customers now can use the “Upload Prompts User Configuration” to upload/replace voice prompt files as an alternative method to the manual upload method on UCM PBX Settings> Voice Prompt> Custom Prompt. The workflow of the prompt file upload goes as: An HTTP/HTTPS request is sent to the UCM to upload/replace a voice prompt file, the request should include authentication details to the UCM and the name of the file to be uploaded. Then the UCM will contact an FTP server that should be hosted on the same IP address of the HTTP/HTTPS requester and download the prompt file from the FTP server. The steps and conditions to upload the voice prompt via API are listed below: 1. Configure the prompt User under value-added Features -> API Configuration -> Upload Prompts User Configuration. By default, the username and password for voice prompt user are “User Name: uploader; Password: uploader123”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 340 Figure 230: Upload Prompt User Configuration 1. Hash the password of the user configured to an MD5 Encryption format. 2. Set the permission on the FTP server to Anonymous on the local computer hosting the FTP server and make sure that the default FTP port 21 is used. 3. Send an HTTP/HTTPS command to trigger the Prompt file upload on the UCM. If UCM's HTTP server is set to HTTPS, the example of the request sent to the UCM is: https://192.168.124.89:8089/cgi?action=uploadprompt&username=uploader&password=9191a6394c2 1b3aabd779213c7179462&filename=test.mp3 If UCM's HTTP server is set to HTTP, the example of the request sent to the UCM is： http://192.168.124.89:8089/cgi?action=uploadprompt&username=uploader&password=9191a6394c21 b3aabd779213c7179462&filename=test.mp3 Note: If the File name on the HTTP/HTTPS request exists already on the UCM’s Custom voice prompts list the existing file will be overwritten by the new file downloaded from the FTP server. For more details on CDR API (Access to Call Detail Records) and REC API (Access to Call Recording Files), please refer the document in the link here: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_cdr_rec_api_guide.pdf UCM6200 Series User Manual Version 1.0.19.21 P a g e | 341 CTI SERVER UCM does support CTI server capabilities which are designed to be a part of the CTI solution suite provided by Grandstream, including GXP21XX and GXP17XX enterprise IP phones along with GS Affinity app. Mainly the UCM will by default listening on port TCP 8888 for the connections from GS affinity application in order to interact, modify and serve data requests by the application which includes setting call features for the connected extension as call forward and DND. Users can change the listening port under the menu page, Web GUI→Value-added Features→CTI Server as shown on below screenshot: Figure 231: CTI Server Listening port More information about GS affinity and CTI Support on Grandstream products series please refer to the following link: http://www.grandstream.com/sites/default/files/Resources/GS_Affinity_Guide.pdf UCM6200 Series User Manual Version 1.0.19.21 P a g e | 342 ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) The UCM6200 supports Asterisk Manager Interface (AMI) with restricted access. AMI allows a client program to connect to an Asterisk instance commands or read events over a TCP/IP stream. It’s particularly useful when the system admin tries to track the state of a telephony client inside Asterisk. User could configure AMI parameters on UCM6200 Web GUI→Value-added Features→AMI. For details on how to use AMI on UCM6200, please refer to the following AMI guide: http://www.grandstream.com/sites/default/files/Resources/UCM_series_AMI_guide.pdf ----------------------------------------------------------------------------------------------------- ---------------------------------------------Warning: Please do not enable AMI on the UCM6200 if it is placed on a public or untrusted network unless you have taken steps to protect the device from unauthorized access. It is crucial to understand that AMI access can allow AMI user to originate calls and the data exchanged via AMI is often very sensitive and private for your UCM6200 system. Please be cautious when enabling AMI access on the UCM6200 and restrict the permission granted to the AMI user. By using AMI on UCM6200 you agree you understand and acknowledge the risks associated with this. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 343 CRM INTEGRATION Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers. The UCM6200 support the following CRM API: SugarCRM, vTigerCRM, ZohoCRM and Salesforce CRM, which allows users to look for contact information in the Contacts, Leads and / or Accounts tables, shows the contact record in CRM page, and saves the call information in the contact’s history. Note: Starting firmware 1.0.17.16, emergency calls will not be logged into CRM servers. SugarCRM Configuration page of the SugarCRM can be accessed via admin login, on the UCM webGUI→Value-added Features→CRM. Figure 232: SugarCRM Basic Settings 1. Select “SugarCRM” from the CRM System Dropdown in order to use SugarCRM. Table 111: SugarCRM Settings CRM System Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM and Salesforce. CRM Server Address Enter the IP address of the CRM server. Add Unknown Number Add the new number to this module if it can’t be found in the selected module. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 344 Contact Lookups Select from the “Available” list of lookups and press to select where the UCM can perform the lookups on the CRM tables, Leads, Accounts, and Contacts. Once settings on admin access are configured: 2. Click on and . 3. Logout from admin access. 4. Login to the UCM as user and navigate under “User Portal→Value-added Feature→CRM User Settings”. Click on “Enable CRM” and enter the username/password associated with the CRM account then click on and . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. Figure 233: CRM User Settings UCM6200 Series User Manual Version 1.0.19.21 P a g e | 345 vTigerCRM Configuration page of the vTigerCRM can be accessed via admin login, on the UCM webGUI→Value-added Features→CRM. Figure 234: vTigerCRM Basic Settings 1. Select “vTigerCRM” from the CRM System Dropdown in order to use vTigerCRM. Table 112: vTigerCRM Settings CRM System Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM and Salesforce. CRM Server Address Enter the IP address of the CRM server. Add Unknown Number Add the new number to this module if it can’t be found in the selected module. Contact Lookups Select from the “Available” list of lookups and press to select where the UCM can perform the lookups on the CRM tables, Leads, Organizations, and Contacts. Once settings on admin access are configured: 2. Click on and . 3. Logout from admin access. 4. Login to the UCM as user and navigate under “User Portal→Value-added Feature→CRM User Settings”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 346 Click on “Enable CRM” and enter the username/password associated with the CRM account then click on and . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. Figure 235: CRM User Settings UCM6200 Series User Manual Version 1.0.19.21 P a g e | 347 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 348 ZohoCRM Configuration page of the ZohoCRM can be accessed via admin login, on the UCM webGUI→Value-added Features→CRM. Figure 236: ZohoCRM Basic Settings 1. Select “ZohoCRM” from the CRM System Dropdown in order to use ZohoCRM. Table 113: ZohoCRM Settings CRM System Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM and Salesforce. CRM Server Address Enter the IP address of the CRM server. Add Unknown Number Add the new number to this module if it can’t be found in the selected module. Contact Lookups Select from the “Available” list of lookups and press to select where the UCM can perform the lookups on the CRM tables, Leads, Accounts, and Contacts. Once settings on admin access are configured: 2. Click on and . 3. Logout from admin access. 4. Login to the UCM as user and navigate under “User Portal→Value-added Feature→CRM User Settings”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 349 Click on “Enable CRM” and enter the username/password associated with the CRM account then click on and . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. Figure 237: CRM User Settings UCM6200 Series User Manual Version 1.0.19.21 P a g e | 350 Salesforce CRM Configuration page of the Salesforce CRM can be accessed via admin login, on the UCM Web GUI→Valueadded Features→CRM”. Figure 238: Salesforce Basic Settings 1. Select “Salesforce” from the CRM System Dropdown in order to use Salesforce CRM. Table 114: Salesforce Settings CRM System Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM and Salesforce. Add Unknown Number Add the new number to this module if it can’t be found in the selected module. Contact Lookups Select from the “Available” list of lookups and press to select where the UCM can perform the lookups on the CRM tables, Leads, Accounts, and Contacts. Once settings on admin access are configured: 2. Click on and . 3. Logout from admin access. 4. Login to the UCM as user and navigate under “User Portal→Value-added Feature→CRM User Settings”. Click on “Enable CRM” and enter the username, password and Security Token associated with the CRM account then click on and . The status will change from “Logged Out” to “Logged In”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 351 User can start then using Salesforce CRM features. Figure 239: Salesforce User Settings UCM6200 Series User Manual Version 1.0.19.21 P a g e | 352 ACT! CRM Configuration page of the ACT! CRM can be accessed via admin login, on the UCM Web GUI→Value-added Features→CRM”. The configuration steps of the ACT! CRM are as follows: 1. Navigate to Value-Added Features->CRM and select the “ACT! CRM” option. Figure 240: Enabling ACT! CRM 2. Log into the UCM as a regular user and navigate to Value-Added Features->CRM User Settings and check “Enable CRM” option and enter the username and password, which will be the ACT! CRM account’s API Key and Developer Key respectively. To obtain these, please refer to the ACT! CRM API developer’s guide here: https://mycloud.act.com/act/Help Figure 241: Enabling CRM on the User Portal Note: For more information on the ACT! CRM integration, please refer to the ACT! CRM documentation on our website. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 353 PMS INTEGRATION UCM6200 supports Hotel Property Management System PMS, including check-in/check-out services, wakeup calls, room status, Do Not Disturb which provide an ease of management for hotel applications. This feature can be found on Web GUI→Value-added Features→PMS. Note: The PMS integration on UCM is currently supported only with one of the three following solutions. The PMS module built-in the UCM supports the following features based on each solution: Table 115: PMS Supported Features Feature Mitel HMobile HSC Check-In ✓ ✓ ✗ Check-out ✓ ✓ ✗ Wake-up Call ✓ ✓ ✗ Name Change ✓ ✗ ✓ Update ✗ ✓ ✗ Set Credit ✓ ✗ ✗ Set Station Restriction ✓ ✗ ✓ Room Status ✗ ✓ ✗ Room Move ✗ ✓ ✗ Do Not Disturb ✗ ✓ ✓ Mini Bar ✗ ✓ ✗ MSG ✗ ✓ ✗ MWI ✗ ✗ ✓ Unconditional Call Forward ✗ ✗ ✓ HMobile PMS Connector In this mode, the system can be divided into three parts: • PMS (Property Management System) • PMSI (Property Management System Interface) • PBX Grandstream UCM6XXX series have integrated HMobile Connect PMSI which supports a large variety of PMS software providing following hospitality features: Check-in, Check-out, set Room Status, Wake-up call and more. The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software, which is done through a middleware system (HMobile Connect) acting as interface between both parties. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 354 PMS Software PMSI Middleware (HMobile Connect) Grandstream UCM Figure 242: UCM & PMS interaction HSC PMS In this mode, the system can be divided into two parts: • PMS (Property Management System) • PBX Grandstream UCM6XXX series have integrated HSC PMS providing following features: • Changing Display Name • Set Station Restriction • Call forwarding • DND • Name Change • MWI The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (HSC). The communication between both parties is direct with no middleware. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 355 HSC PMS Software Grandstream UCM Figure 243: UCM & HSC PMS interaction Mitel PMS In this mode, the system can be divided into two parts: • PMS (Property Management System) • PBX Grandstream UCM6XXX series have integrated Mitel PMS providing following hospitality features: Check-in, Check-out, set Room Status, Wake-up call and more. The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (Mitel). The communication between both parties is direct with no middleware. Mitel PMS Software Grandstream UCM Figure 244: UCM & Mitel PMS interaction UCM6200 Series User Manual Version 1.0.19.21 P a g e | 356 PMS API The PMS API allows users to use their own middleware to work with PMS systems instead of currently supported integrations. Additionally, this API allows access to read and modify certain UCM parameters that current supported PMS integrations cannot. To use this, users must first enable and configure the HTTPS API settings. On the HTTPS API settings, permitted IP addresses must be configured. Otherwise, the API will be inaccessible. On the HTTPS API settings, permitted IP addresses must be configured. Otherwise, the API will be inaccessible. Make sure to check “Enable PMSAPI”. Figure 245: Enable PMSAPI For more details, please refer to online PMS API Guide. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 357 Connecting to PMS On the UCM WebGUI→Value-added Features→PMS→Basic Settings” set the connection information for the PMS platform. Table 116: PMS Basic Settings Field Description Users can select the desired PMS module from the drop-down list. Hmobile. PMS Module Mitel. HSC. PMS API. Wake Up Prompt Prompt used when answering the wakeup calls it can be customized from “PBX Settings→Voice Prompt→Custom Prompt. PMS URL Enter the PMS system URL UCM Port Enter the Port used by the PMS system Username Enter the Username to connect to the PMS system Password Enter the password to connect to the PMS system Back Up Voicemail If enabled, this option allows backing up voicemail recordings to external Recordings storage after check-out. Note: This option is available only when the PMS Module is set to PMS API In order to use some PMS features please activate the feature code associated under “Call Features→Feature Codes” • Update PMS Room Status • PMS Wake Up Service UCM6200 Series User Manual Version 1.0.19.21 P a g e | 358 PMS Features Room Status User can create Rooms by clicking on , the following Figure will be displayed then. Figure 246: Create New Room Click “Save” to create the new room, the fields above can be configured from the PMS platform, once set the following screen will be shown: Figure 247: Room Status UCM6200 Series User Manual Version 1.0.19.21 P a g e | 359 User can create a batch of rooms as well by clicking on , the following window will pop up: Figure 248: Add batch rooms Wake Up Service In order to create a New Wake up service, user can click on , the following window will pop up: Figure 249: Create New Wake Up Service Table 117: PMS Wake up Service Field Description Room Number Select the room number where to call with a limitation of 63 characters. Time Set the time of the wakeup call Action Status Show the status of the call: • Programmed: the call is scheduled for the time set • Cancelled: the call is canceled • Executed: the wakeup call is made Note: Editing an already executed wakeup service will automatically change the service’s status to “Programmed”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 360 Type • Single: The call will be made once on the specific time. • Daily: The call will be repeated every day on the specific time Once the call is made on the time specified, the following figure show the status of the wakeup call. Figure 250: Wakeup Call executed This call has been executed but has been rejected, that why we can see the “Busy” status. Mini Bar In order to create a new mini bar, click on under UCM webGUI→Value-added Features→PMS→Mini Bar, the following window will pop up: Figure 251: Create New Mini Bar Table 118: Create New Mini Bar Code Enter a non-existing extension number to be dialed when using the mini bar feature. Name Enter a name for the mini bar. Prompt Select the Prompt to play once connected to the mini bar. Skip Maid and Password If enabled, the default maid code will be 0000, no Authentication authentication is required. (Enter 0000 followed by # to access the consumer goods) Enable Continuous Multi Goods If enabled, please separate the goods’ codes by*. Billing UCM6200 Series User Manual Version 1.0.19.21 P a g e | 361 In order to create a new maid, click on under UCM webGUI→Value-added Features→PMS→Mini Bar, the following window will popup. Figure 252: Create New Maid Table 119: Create New Maid Maid Code Enter the Code to use when the maid wants to use the Mini Bar. Secret Enter the password associated with the maid. In order to create a new consumer goods, click on under UCM webGUI→Value- added Features→PMS→Mini Bar, the following window will popup. Figure 253: Create New Consumer Goods Code Enter the Goods Code. Name Enter the Name of the Goods Success Prompt Select the success prompt when typing the code of the goods by the maid. Failure Prompt Select the failure prompt. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 362 The Minibar page displays as: Figure 254: Mini Bar UCM6200 Series User Manual Version 1.0.19.21 P a g e | 363 WAKEUP SERVICE The WakeUp service can be used to schedule a reminder or wake up calls to any valid destination. This service is available on the UCM6200 as a separated module. There are three ways to set up Wakeup Service: • Using admin login • Using user portal • Using feature code WakeUp Service using Admin Login 1. Login to the UCM as admin. 2. WakeUp service can be found under Web GUI→Value-added Features→Wakeup Service, click on to create a new wakeup service. The following window will pop up. Figure 255: Create New Wakeup Service 3. Fill out the required fields and select the members to add to the wakeup group. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 364 Table 120: Wakeup Service Enable Wakeup Service Enable Wakeup service. Name Enter a name (up to 64 characters) to identify the wakeup service. Prompt Select the prompt to play for that extension. If disabled, users can select a specific date and time. Custom Date If enabled users can select multiple days of the week to perform the wakeup. Date Select the date or dates when to performs the wakeup call. Time Select the time when to play the wakeup call. Members Select the members involved within the wakeup service group. 4. Click and to apply the changes. A wakeup service entry is created. The UCM will send a wakeup call to every extension in the member list at the scheduled date and time. Note: the wakeup service has the following limitation on how many members can be added depending on UCM model. Table 121: Max Wakeup Members UCM Model Max members in a Wakeup Service UCM6202 50 UCM6204 50 UCM6208 100 UCM6510 100 WakeUp Service from User Portal 1. Login to the user portal on the UCM6200. 2. WakeUp service can be found under “Value-added Features→Wakeup Service”, click on to create a new wakeup service. 3. Configures the Name, Prompt, Date and Time for the user to make the wakeup to. 4. Click and to apply the changes. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 365 WakeUp Service using Feature Code 1. Login to the UCM as admin. 2. Enable “Wakeup Service” from the WebGUI under “Call Features→Feature Codes”. 3. Click and to apply the changes. 4. Dial “*36” which is the feature code by default to access to the UCM wakeup service to add, update, activate or deactivate UCM wakeup service. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 366 ANNOUNCEMENTS CENTER The UCM6200 supports Announcements Center feature which allows users to pre-record and store voice message into UCM6200 with a specified code. The users can also create group with specified extensions. When the code and the group number are dialed together in the combination of code + group number, the specified voice message is sent to all group members and only extensions in the group will hear the voice message. Figure 256: Announcements Center UCM6200 Series User Manual Version 1.0.19.21 P a g e | 367 Announcements Center Settings Table 122: Announcements Center Settings Name Configure a name for the newly created Announcements Center to identify this announcement center. Enter a code number for the custom prompt. This code will be used in combination with the group number. For example, if the code is 55, and group number is 666. The user can dial 55666 to send prompt 55 to all members in Code group 666. Note: The combination number must not conflict with any number in the system such as extension number or conference number. This option is to set a custom prompt as an announcement to notify group Custom Prompt members. The file can be uploaded from page ‘Custom Prompt’. Click ‘Prompt’ to add additional record. Ring Timeout Configure the ring timeout for the group members. The default value is 30 seconds. Group Settings Table 123: Group Settings Name Configure a name for the newly created group to identify the group. Configure the group number. The group number is used in combination with the code. For example, if group number is 666, and code is 55. The user can dial Number 55666 to send prompt 55 to all members in group 666. Note: The combination number must not conflict with any number in the system such as extension number or conference number. Announcements Center feature can be found under Web GUI→Value-added Features→Announcements Center. The following example demonstrates the usage of this feature. 1. Click to create new group. 2. Give a name to the newly created group. 3. Create a group number which is used with code to send voice message. 4. Select the extensions to be included in the group, who will receive the voice message. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 368 Figure 257: Announcements Center Group Configuration In this example, group “Test” has number 666. Extension 1000, 1001 and 1002 are in this group. 1. Click to create a new Announcement Center. 2. Give a name to the newly created Announcement Center. 3. Specify the code which will be used with group number to send the voice message to. 4. Select the message that will be used by the code from the Custom Prompt drop down menu. To create a new Prompt, please click “Prompt” link and follow the instructions in that page. Figure 258: Announcements Center Code Configuration UCM6200 Series User Manual Version 1.0.19.21 P a g e | 369 Code and Group number are used together to direct specified message to the target group. All extensions in the group will receive the message. For example, we can send code 55 to group 666 by dialing 55666 from any extension registered to the UCM6200. All the members in group 666 which are extension 1000, 1001 and 1002 will receive this voice message after they pick up the call. Figure 259: Announcements Center Example UCM6200 Series User Manual Version 1.0.19.21 P a g e | 370 STATUS AND REPORTING PBX Status The UCM6200 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real-time status in different sections under Web GUI→System Status→Dashboard. Figure 260: Status→PBX Status UCM6200 Series User Manual Version 1.0.19.21 P a g e | 371 Trunks Users could see all the configured trunk status in this section. Figure 261: Trunk Status Table 124: Trunk Status Display trunk status. • Analog trunk status: Available Busy Unavailable Unknown Error Status • SIP Peer trunk status: Unreachable: The hostname cannot be reached. Unmonitored: Heartbeat feature is not turned on to be monitored. Reachable: The hostname can be reached. • SIP Register trunk status: Registered Unrecognized Trunk Trunks Display trunk name Display trunk Type: Type • Analog • SIP • IAX Username Display username for this trunk. Port/Hostname/IP Display Port for analog trunk, or Hostname/IP for VoIP (SIP/IAX) trunk. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 372 Extensions Extensions Status can be seen from the same configuration page, users can go under Web GUI→Extension/Trunk→Extensions and following page will be displayed listing the extensions and their status information. Figure 262: Extension Status Table 125: Extension Status Display extension number (including feature code). The color indicator has the following definitions. Status • Green: Free • Blue: Ringing • Yellow: In Use • Grey: Unavailable Presence Status Display the presence status of the extension. Extension Display the extension number. CallerID Name First name and last name of the extension. IP and Port Display the IP and port number of the registered device. Display Email Notification status for the extension. Email When notification is waiting for be sent, shows and once sent it will display Displays extension type. Terminal Type • SIP User • IAX User • Analog User • Ring Groups • Voicemail Groups UCM6200 Series User Manual Version 1.0.19.21 P a g e | 373 Interfaces Status This section displays interface/port connection status on the UCM6200. The following example shows the interface status for UCM6204 with USB, WAN port, FXS1, FXS2 and FXO1 connected. Figure 263: UCM6204 Interfaces Status Table 126: Interface Status Indicators USB connected. USB disconnected. SD Card connected. SD Card disconnected. LAN/WAN connected. LAN/WAN not configured. LAN/WAN disconnected. FXS/FXO connected. FXS/FXO waiting. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 374 FXS/FXO busy. FXS/FXO not configured. FXS/FXO disconnected. System Status The UCM6200 system status can be accessed via Web GUI→Status→System Status, which displays the following system information. General Under Web GUI→System Status→System Information→General, users could check the hardware and software information for the UCM6200. Please see details in the following table. Table 127: System Status→General System Status →System Information→General Model Product model. Part Number Product part number. System Time Current system time. The current system time is also available on the upper right of each web page. Up Time System up time since the last reboot. Boot Boot version. Core Core version. Base Base version. Program Program version. This is the main software release version. Recovery Recovery version. Network Under Web GUI→System Status→System Information→Network, users could check the network information for the UCM6200. Please see details in the following table. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 375 Table 128: System Status→Network System Status→System Status→Network MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device. IP Address IP address. Gateway Default gateway address. Subnet Mask Subnet mask address. DNS Server DNS Server address. Storage Usage Users could access the storage usage information from Web GUI→System Status→Dashboard→Storage Usage. It shows the available and used space for Space Usage and Inode Usage. Space Usage includes: • Configuration partition This partition contains PBX system configuration files and service configuration files. • Data partition Voicemail, recording files, IVR file, Music on Hold files etc. • USB disk USB disk will display if connected. • SD Card SD Card will display if connected. Inode Usage includes: • Configuration partition • Data partition Note: Inode is the pointer used for file reference in the system. The system usually has limited resources of pointers UCM6200 Series User Manual Version 1.0.19.21 P a g e | 376 Figure 264: System Status→Storage Usage Resource Usage When configuring and managing the UCM6200, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under Web GUI→System Status→Dashboard→Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 265: System Status→Resource Usage UCM6200 Series User Manual Version 1.0.19.21 P a g e | 377 System Events The UCM6200 can monitor important system events, log the alerts and send Email notifications to the system administrator. Alert Events List The system alert events list can be found under Web GUI→Maintenance→System Events. The following event are currently supported on the UCM6200 which will have alert and/or Email generated if occurred: Disk Usage External Disk Usage Modify Admin Password Memory Usage System Reboot System Update System Crash Register SIP Failed Register SIP Trunk Failed Restore Config User Login Success User Login Failed SIP Internal Call Failure SIP Outgoing Call through Trunk Failure Fail2ban Blocking SIP Lost Registration SIP Peer Trunk Status Emergency Calls CDR database disk is malformed Click on to configure the parameters for each event. See examples below. 1. Disk Usage Figure 266: System Events→Alert Events Lists: Disk Usage UCM6200 Series User Manual Version 1.0.19.21 P a g e | 378 • Detect Cycle: The UCM6200 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. • Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6200 system will send the alert. 2. External Disk Usage Figure 267: System Events→Alert Events Lists: External Disk Usage • Detect Cycle: The UCM6200 will perform the External disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. • Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6200 system will send the alert. 3. Memory Usage Figure 268: System Events→Alert Events Lists: Memory Usage • Detect Cycle: The UCM6200 will perform the memory usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. • Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6200 system will send the alert. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 379 4. System Crash Figure 269: System Events→Alert Events Lists: System Crash • Detect Cycle: The UCM will detect the event at each cycle based on the specified time. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Click on the switch to turn on/off the alert and Email notification for the event. Users could also select the checkbox for each event and then click on button "Alert On", "Alert Off", "Email Notification On", "Email Notification Off" to control the alert and Email notification configuration. Alert Log Under Web GUI→Maintenance→System Events→Alert Log, system messages from triggered system events are listed as alert logs. The following screenshot shows system crash alert logs. Figure 270: System Events→Alert Log User could also filter alert logs by selecting a certain event category, type of alert log, and/or specifying a certain time period. The matching results will be displayed after clicking on . Alert logs are classified into two types by the system: UCM6200 Series User Manual Version 1.0.19.21 P a g e | 380 1. Generate Alert: Generated when alert events happen, for example, alert logs for disk usage exceeding the alert threshold. 2. Restore to Normal: Generated when alert events being cleared, for example, logs for disk usage dropping back below the alert threshold. User could filter out alert logs of “Generate Alert” or “Restore to Normal” by specifying the type according to need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”. Figure 271: Filter for Alert Log Alert Contact Users could add administrator's Email address under Web GUI→Maintenance→System Events→Alert Contact to send the alert notification to. Up to 10 Email addresses can be added. CDR CDR (Call Detail Record) is a data record generated by the PBX that contains attributes specific to a single instance of phone call handled by the PBX. It has several data fields to provide detailed description for the call, such as phone number of the calling party, phone number of the receiving party, start time, call duration, etc. On the UCM6200, the CDR can be accessed under Web GUI→CDR→CDR. Users could filter the call report by specifying the date range and criteria, depending on how the users would like to include the logs to the report. Click on "Search" button to display the generated report. Important Note: Starting from fw 1.0.15.16, the UCM has CDR separation and it will display only CDR for the current month. And in order to get older data, users need to apply filter by specifying the date range. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 381 Figure 272: CDR Filter Table 129: CDR Filter Criteria Call Type Groups the following: • Inbound calls: Inbound calls are calls originated from a non-internal source (like a VoIP trunk) and sent to an internal extension. • Outbound calls: Outbound calls are calls sent to a non-internal source (like a VoIP trunk) from an internal extension. • Internal calls: Internal calls are calls from one internal extension to another extension, which are not sent over a trunk. • External calls: External calls are calls sent from one trunk to another trunk, which are not sent to any internal extension. Status Filter with the call status, the available statuses are the following: • Answered • No Answer • Busy • Failed Source Trunk Select source trunk(s) and the CDR of calls going through inbound the trunk(s) will be Name filtered out. Destination Trunk Select destination trunk(s) and the CDR of calls going outbound through the trunk(s) Name will be filtered out. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 382 Action Type Account Code Filter calls using the Action Type, the following actions are available: • Dial • Announcements • Callback • Call Forward • Conference • Disa • Fax • Follow Me • IVR • Page • Parked Call • Queue • Ring Group • Transfer • VFax • VM • VMG • Wakeup • Emergency Call • Emergency Notify • SCA Select the account Code to filter with. If pin group CDR is enabled, the call with pin group information will be displayed as part of the CDR under Account Code Field. Start Time Specify the start time to filter the CDR report. Click on the calendar icon on the right and the calendar will show for users to select the exact date and time. End Time Specify the end time to filter the CDR report. Click on the calendar icon on the right and the calendar will show for users to select the exact date and time. Caller Number Enter the caller number to filter the CDR report. CDR with the matching caller number will be filtered out. User could specify a particular caller number or enter a pattern. ‘.’ matches zero or more characters, only appears in the end. ‘X’ matches any digit from 0 to 9, caseinsensitive, repeatable, only appears in the end. For example: 3XXX: It will filter out CDR that having caller number with leading digit 3 and of 4 digits’ length. 3.: It will filter out CDR that having caller number with leading digit 3 and of any length. Caller Name Enter the caller name to filter the CDR report. CDR with the matching caller name will be filtered out. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 383 Callee Number Enter the callee number to filter the CDR report. CDR with the matching callee number will be filtered out. The call report will display as the following figure shows. Figure 273: Call Report The CDR report has the following data fields: • Start Time Format: 2016-09-03 00:06:16 • Call Type Example: IVR DIAL WAKEUP • Call From Example format: "John Doe" 2000 • Call To Example format: 2002 • Call Time Format: 0:00:02 • Talk Time Format: 0:00:00 • Account Code Example format: Grandstream/Test UCM6200 Series User Manual Version 1.0.19.21 P a g e | 384 • Status Answered, Busy, No answer or Failed. Users could perform the following operations on the call report. • Sort by “Start Time” Click on the header of the column to sort the report by "Start Time". Clicking on "Start Time" again will reverse the order. • Download Searched Results Click on “Download Search Result(s)” to export the records filtered out to a .csv file. • Download All Records Click on “Download All Records” to export all the records to a .csv file. • Delete All Click on • button to remove all the call report information. Delete Search Result On the bottom of the page, click on button to remove CDR records that appear on search results. Note: When deleting CDR, a prompt will now appear asking whether to delete all recording files or not. • Play/Download/Delete Recording File (per entry) If the entry has audio recording file for the call, the three icons on the most right column will be activated for users to select. In the following picture, the second entry has audio recording file for the call. Click on to play the recording file; click on to download the recording file in .wav format; click on to delete the recording file (the call record entry will not be deleted). Figure 274: Call Report Entry with Audio Recording File UCM6200 Series User Manual Version 1.0.19.21 P a g e | 385 • Automatic Download CDR Records User could configure the UCM6200 to automatically download the CDR records and send the records to multiple Email recipients in a specific hour. Click on “Automatic Download Settings”, and configure the parameters in the dialog below. Figure 275: Automatic Download Settings To receive CDR record automatically from Email, check “Enable” and select a time period “By Day” “By Week” or “By Month”, select Hour of the day as well for the automatic download period. Make sure you have entered an Email or multiple email addresses where to receive the CDR records. Note: users have the option to delete the sent records “Delete Sent Records” CDR Improvement Starting from UCM6200 firmware 1.0.10.x, transferred call will no longer be displayed as a separate call entry in CDR. It will display within call record in the same entry. CDR new features can be found under Web GUI→CDR→CDR. The user can click on the option icon for a specific call log entry to view details about this entry, such as premier caller and transferred call information. Figure 276: CDR Report UCM6200 Series User Manual Version 1.0.19.21 P a g e | 386 Figure 277: Detailed CDR Information Downloaded CDR File The downloaded CDR (.csv file) has different format from the Web GUI CDR. Here are some descriptions. • Caller number, Callee number "Caller number": the caller ID. "Callee number": the callee ID. If the "Source Channel" contains "DAHDI", this means the call is from FXO/PSTN line. Figure 278: Downloaded CDR File Sample • Context There are different context values that might show up in the downloaded CDR file. The actual value can vary case by case. Here are some sample values and their descriptions. from-internal: internal extension makes outbound calls. ext-did-XXXXX: inbound calls. It starts with "ext-did", and "XXXXX" content varies case by case, which also relate to the order when the trunk is created. ext-local: internal calls between local extensions. • Source Channel, Dest Channel Sample 1: Figure 279: Downloaded CDR File Sample - Source Channel and Dest Channel 1 DAHDI means it is an analog call, FXO or FXS. For UCM6202, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports. For UCM6204, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports. For UCM6208, DAHDI/(1-8) are FXO ports, and DAHDI(9-10) are FXS ports. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 387 Sample 2: Figure 280: Downloaded CDR File Sample - Source Channel and Dest Channel 2 "SIP" means it's a SIP call. There are three possible format: (a) PJSIP/NUM-XXXXXX, where NUM is the local SIP extension number. The last XXXXX is a random string and can be ignored. (c) PJSIP/trunk_X/NUM, where trunk_X is the internal trunk name, and NUM is the number to dial out through the trunk. (c) PJSIP/trunk_X-XXXXXX, where trunk_X is the internal trunk name and it is an inbound call from this trunk. The last XXXXX is a random string and can be ignored. There are some other possible values, but these values are almost the application name which are used by the dialplan. IAX2/NUM-XXXXXXX: it means this is an IAX call. Local/@from-internal-XXXXX: it is used internally to do some special feature procedure. We can simply ignore it. Hangup: the call is hung up from the dialplan. This indicates there are some errors or it has run into abnormal cases. Playback: play some prompts to you, such as 183 response or run into an IVR. ReadExten: collect numbers from user. It may occur when you input PIN codes or run into DISA CDR Export Customization Users can select the data they want to see in exported CDR reports by first clicking on the Filter button on the CDR page under CDR→CDR and selecting the desired information in the Export File Data field. Figure 281: CDR Export File data UCM6200 Series User Manual Version 1.0.19.21 P a g e | 388 Statistics CDR Statistics is an additional feature on the UCM6200 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart. Figure 282: CDR Statistics Table 130: CDR Statistics Filter Criteria Trunk Type Call Type Select one of the following trunk type. • All • SIP Calls • PSTN Calls Select one or more in the following checkboxes. • Inbound calls • Outbound calls • Internal calls • External calls • All calls UCM6200 Series User Manual Version 1.0.19.21 P a g e | 389 Time Range • By month (of the selected year). • By week (of the selected year). • By day (of the specified month for the year). • By hour (of the specified date). • By range. For example, 2016-01 To 2016-03. Recording Files This page lists all the recording files recorded by "Auto Record" per extension/ring group/call queue/trunk, or via feature code "Audio Mix Record". If external storage device is plugged in, for example, SD card or USB drive, the files are stored on the external storage. Otherwise, internal storage will be used on the UCM6200. Figure 283: CDR→Recording Files • Click on “Delete Selected Recording Files” to delete the recording files. • Click on “Delete All Recording Files” to delete all recording files. • Click on “Batch Download Recording Files” in order to download the selected recording files. • Click on “Download All Recording Files” to download all recordings files. • Select Either “USB Disk” or “Local” to show recording files stored on external or internal storage, depending on selected storage space. • Select whether to show call recordings, queue recordings or conference recordings. • Click on • Click on • To sort the recording file, click on the title "Caller", "Callee" or "Call Time" for the corresponding column. Click to download the recording file in .wav format. to delete the recording file. on the title again can switch the sorting mode between ascending order or descending order. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 390 API Configuration The UCM6200 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third-party application. Before accessing the API, the administrators need enable API and configure the access/authentication information on the UCM6200 first. The API configuration parameters are listed in the table below. Table 131: API Configuration Files Enable Enable/Disable API. The default setting is disabled. TLS Bind Address Configure the IP address for TLS server to bind to. "0.0.0.0" means binding to all interfaces. The port number is optional and the default port number is 8443. The IP address must match the common name (host name) in the certificate so that the TLS socket won't bind to multiple IP addresses. The default setting is 0.0.0.0:8443. Username Configure the Username for API Authentication. Password Configure the Password for API Authentication. TLS Private Key Upload TLS private key. The size of the key file must be under 2MB. This file will be renamed as 'private.pem' automatically. TLS Cert Upload TLS cert. The size of the certificate must be under 2MB. This is the certificate file (*.pem format only) for TLS connection. This file will be renamed as "certificate.pem" automatically. It contains private key for the client and signed certificate for the server. Permitted IPs Specify a list of IP addresses permitted by API. This creates an AIP-specific access control list. Multiple entries are allowed. For example, "192.168.5.20/255.255.255.255" denies access from all IP addresses except 192.168.5.20. The default setting is blank, meaning all IPs will be denied. Users must set permitted IP address before connecting to the API. Reset Certificates Press button to restore UCM’s default certificates. For more details on CDR API (Access to Call Detail Records) and REC API (Access to Call Recording Files), please refer the document in the link here: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_cdr_rec_api_guide.pdf UCM6200 Series User Manual Version 1.0.19.21 P a g e | 391 USER PORTAL Users could log into their web GUI portal using the extension number and user password. When an extension is created in the UCM62XX, the corresponding user account for the extension is automatically created. The user portal allows access to a variety of features which include user information, extension configuration and CDR as well as settings and managing value-added features like WebRTC, Fax Sending, Call Queue, Wakeup Service and CRM. Users also can access their personal data files (call recordings, Fax files, Voicemail Prompts …). The login credentials are configured by Super Admin. The following figure shows the dialog of editing the account information by Super Admin. The User Name must be the extension number and it’s not configurable, and the password is set on “User Password” field and it should not be confused with the SIP extension password. Figure 284: Edit User Information by Super Admin The following screenshot shows an example of login page using extension number 1000 as the username. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 392 Figure 285: User Portal Login After login, the Web GUI display is shown as below. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 393 Figure 286: User Portal Layout After successful login, the user has the following three configuration tabs: Basic Information Under this menu, the user can configure and change his/her personal information including (first name, last name, password, email address, department…). And they can also set and activate their extension features (presence status, call forward, DND ….) to be reflected on the UCM. Also, the user can see from this menu the Call Details Records and search for specific ones along with the possibility to download the records on CSV format for later usage. Personal Data Under this section, the user can access and manage their personal data files which includes (voicemail files, call recordings, and fax files) along with the possibility to set Follow me feature to without requesting the Super admin to set the feature from admin account. Value-added Features On this section, the user has access to manage and use all rich value-added features which includes. + WebRTC connection and making calls from the browser. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 394 + Sending Fax files using PDF or TIF/TIFF format. + If user is a member of call queue, they can check the queue’s activity from the “Call Queue” section. + Create and enable WakeUp service. + Enable and configure CRM connection to either SugarCRM or Salesforce. For the configuration parameter information in each page, please refer to [Table 132: User Management→Create New User] for options in User Portal→Basic Information→User Information page; please refer to [EXTENSIONS] for options in User Portal→Basic Information→Extension page; please refer to [CDR] for User Portal→Basic Information→CDR page. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 395 MAINTENANCE User Management User management is on Web GUI→Maintenance→User Management page. User could create multiple accounts for different administrators to log in the UCM6200 Web GUI. Additionally, the system will automatically create user accounts along with creating new extensions for extension users to login to the Web GUI using their extension number and password. All existing user accounts for Web GUI login will be displayed on User Management page as shown in the following figure. Figure 287: User Management Page Display User Information When logged in as Super Admin, click on to create a new account for Web GUI user. The following dialog will prompt. Configure the parameters as shown in below table. Figure 288: Create New User UCM6200 Series User Manual Version 1.0.19.21 P a g e | 396 Table 132: User Management→Create New User User Name User Password Privilege Configure a username to identify the user which will be required in Web GUI login. Letters, digits and underscore are allowed in the user name. Configure a password for this user which will be required in Web GUI login. Letters, digits and underscore are allowed. This is the role of the Web GUI user. Currently only “Admin” is supported when Super Admin creates a new user. Department Fax Email Address First Name Last Name Enter the necessary information to keep a record for this user. Home Number Phone Number Once created, the Super Admin can edit the users by clicking on or delete the user by clicking on . Figure 289: User Management – New Users Custom Privilege Four privilege levels are supported: • Super Administrator - This is the highest privilege. Super Admin can access all pages on UCM6200 Web GUI, change configuration for all options and execute all the operations. - Super Admin can create, edit and delete one or more users with “Admin” privilege - Super Admin can edit and delete one or more users with “Consumer” privilege - Super Admin can view operation logs generated by all users. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 397 By default, the user account “admin” is configured with “Super Admin” privilege and it’s the only user - with “Super Admin” privilege. The User Name and Privilege level cannot be changed or deleted. Super Admin could change its own login password on Web GUI→Maintenance→Change Information - page. Super Admin could view operations done by all the users in Web GUI→Maintenance→User - Management→Operation Log • Administrator - Users with “Admin” privilege can only be created by “Super Admin” user. - “Admin” privilege users are not allowed to access the following pages: Maintenance→Upgrade Maintenance→Cleaner Maintenance→Reset/Reboot Settings→User Management→Operation Log “Admin” privilege users cannot create new users for login. - Note: By default, administrator accounts are not allowed to access backup menu, but this can be assigned to them by editing the option “Maintenance → User Management → Custom Privilege” then press to edit the “Admin” account and include backup operation permission for these types of users. Figure 290: Assign Backup permission to "Admin" users • Consumer - A user account for Web GUI login is created automatically by the system when a new extension is created. - The user could log in the Web GUI with the extension number and password to access user information, extension configuration and CDR of that extension. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 398 The SuperAdmin user can click on on the “General_User” in order to enable/disable the custom privilege from deleting their own recording files, changing SIP credentials and disabling voicemail - service in their user portal account. Figure 291: General User • Custom Privilege The Super Admin user can create users with different privileges. 6 modules are available for privilege customization. - System Status - Conference - System Events - CDR Records - CDR API - Wakeup Service - Extensions - IVR - Voicemail - Ring Groups - Paging/Intercom - Call Queue - Pickup Groups - Speed Dial - DISA - Event List - Call back - Feature Codes - Fax/T.38 UCM6200 Series User Manual Version 1.0.19.21 P a g e | 399 - Parking Lot - Backup - Dial by Name - Emergency Calls Figure 292: Create New Custom Privilege Log in UCM6200 as super admin and go to Maintenance→User Management→Custom Privilege, create privilege with customized available modules. To assign custom privilege to a sub-admin, navigate to UCM Web GUI→Maintenance→User Management→User Information→Create New User/Edit Users, select the custom privilege from “Privilege” option. Concurrent Multi-User Login When there are multiple Web GUI users created, concurrent multi-user login is supported on the UCM6200. Multiple users could edit options and have configurations take effect simultaneously. However, if different users are editing the same option or making the same operation (by clicking on “Apply Changes”), a prompt will pop up as shown in the following figure. Figure 293: Multiple User Operation Error Prompt Change Password After logging in the UCM6200 Web GUI for the first time, it is highly recommended for users to change the default password "admin" to a more complicated password for security purpose. Follow the steps below to change the Web GUI access password. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 400 1. Go to Web GUI→Maintenance→Change Information page. 2. Enter the old password first. 3. Enter the new password and re-type the new password to confirm. The new password has to be at least 4 characters. The maximum length of the password is 30 characters. 4. Configure the Email Address that is used when login credential is lost. 5. Click on "Save" and the user will be automatically logged out. 6. Once the web page comes back to the login page again, enter the username "admin" and the new password to login. Figure 294: Change Password Enter Old Password Enter the Old Password for UCM6200 Enter New Password Enter the New Password for UCM6200 Retype New Password Retype the New Password for UCM6200 Change binding Email UCM6200 allows user to configure binding email in case login password is lost. UCM6200 login credential will be sent to the designated email address. The feature can be found under Web GUI→System Settings→User Management→Change Binding Email. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 401 Figure 295: Change Binding Email Table 133: Change Binding Email option Enter the password of the account Email Address Enter the current login user credential for UCM6200 Email Address is used to retrieve password when password is lost Login Settings After the user logs in the UCM6200 Web GUI, the user will be automatically logged out after certain timeout, or he/she can be banned for a specific period if the login timeout is exceeded. Those values can be specified under UCM6200 web GUI→Maintenance→Change Information→Login Settings page. The “User Login Timeout” value is in minute and the default setting is 10 minutes. If the user doesn’t make any operation on Web GUI within the timeout, the user will be logged out automatically. After that, the Web GUI will be redirected to the login page and the user will need to enter username and password to log in. If set to 0, there is no timeout for the Web GUI login session and the user will not be automatically logged out. “Maximum number of login attempts” can prevent the UCM6200 from brutal force decryption, if this number is exceeded user IP address will be banned from accessing the UCM for a period of time based on user configuration, the default value is 5. “User ban period” specify the period of time in minutes an IP will be banned from accessing the UCM if the User max number of try login is exceeded, the default value is 5. “Login Banned User List” show the list of IPs’ banned from the UCM. “Login White List” User can add a list of IPs’ to avoid the above restriction, thus, they can exceed the User max number of try login. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 402 Figure 296: Login Timeout Settings Operation Log Super Admin has the authority to view operation logs on UCM6200 Web GUI→Settings→User Management→Operation Log page. Operation logs list operations done by all the Web GUI users, for example, Web GUI login, creating trunk, creating outbound rule and etc. There are 7 columns to record the operation details “Date”, “User Name”, “IP Address”, “Results”, “Page Operation”, “Specific Operation” and “Remark”. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 403 Figure 297: Operation Logs The operation log can be sorted and filtered for easy access. Click on the header of each column to sort. For example, clicking on "Date" will sort the logs according to operation date and time. Clicking on "Date" again will reverse the order. Table 134: Operation Log Column Header Date The date and time when the operation is executed. User Name The username of the user who performed the operation. IP Address The IP address from which the operation is made. Results The result of the operation. Page Operation The page where the operation is made. For example, login, logout, delete user, create trunk and etc. Specific Operation Click on Remark Allows users to add notes and remarks to each operation to view the options and values configured by this operation. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 404 User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on . Figure 298: Operation Logs Filter The above figure shows an example that operations made by user “support” on device with IP 192.168.40.173 from 2014-11-01 00:00 to 2014-11-06 15:38 are filtered out and displayed. To delete operation logs, users can perform filtering first and then click on filtered result of operation logs. Or users can click on to delete the to delete all operation logs at once. Upgrading The UCM6200 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6200 via network or local upload. Upgrading Via Network The UCM6200 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or HTTPS; the server name can be FQDN or IP address. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 405 Examples of valid URLs: firmware.grandstream.com/BETA The upgrading configuration can be accessed via Web GUI→Maintenance→Upgrade. Figure 299: Network Upgrade Table 135: Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Firmware Server Path Define the server path for the firmware server. Firmware File Prefix If configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM6200. Firmware File Suffix If configured, only the firmware with the matching encrypted postfix will be downloaded and flashed into the UCM6200. HTTP/HTTPS User Name The user name for the HTTP/HTTPS server. HTTP/HTTPS Password The password for the HTTP/HTTPS server. Please follow the steps below to upgrade the firmware remotely. 1. Enter the firmware server path under Web GUI→Maintenance→Upgrade. 2. Click on "Save". Then reboot the device to start the upgrading process. 3. Please be patient during upgrading process. Once done, a reboot message will be displayed in the LCD. 4. Manually reboot the UCM6200 when it's appropriate to avoid immediate service interruption. After it boots up, log in the Web GUI to check the firmware version. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 406 Upgrading Via Local Upload If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6200 directly via Web GUI. Please follow the steps below to upload firmware locally. 1. Download the latest UCM6200 firmware file from the following link and save it in your PC. http://www.grandstream.com/support/firmware 2. Log in the Web GUI as administrator in the PC. 3. Go to Web GUI→Maintenance→Upgrade, upload the firmware file by clicking on “choose file to upload” and select the firmware file from your PC. The default firmware file name is ucm6200fw.bin Figure 300: Local Upgrade Figure 301: Upgrading Firmware Files 4. Wait until the upgrading process is successful and a window will be popped up in the Web GUI. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 407 Figure 302: Reboot UCM6200 5. Click on "OK" to reboot the UCM6200 and check the firmware version after it boots up. ----------------------------------------------------------------------------------------------------------------------------- ---------------------Notes: - Please do not interrupt or power cycle the UCM6200 during upgrading process. - The firmware file name allows the use of the special characters besides the following restricted characters: # $ ^ & * + ( ) [ ] / ; ‘ | , < > ? --------------------------------------------------------------------------------------------------------------------------------------------------- No Local Firmware Servers Service providers should maintain their own firmware upgrade servers. For users who do not have TFTP/HTTP/HTTPS server, some free windows version TFTP servers are available for download from http://www.solarwinds.com/products/freetools/free_tftp_server.aspx http://tftpd32.jounin.net Please check our website at http://www.grandstream.com/support/firmware for latest firmware. Instructions for local firmware upgrade via TFTP: 1. Unzip the firmware files and put all of them in the root directory of the TFTP server; 2. Connect the PC running the TFTP server and the UCM6200 to the same LAN segment; UCM6200 Series User Manual Version 1.0.19.21 P a g e | 408 3. Launch the TFTP server and go to the File menu→Configure→Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade; 4. Start the TFTP server and configure the TFTP server in the UCM6200 web configuration interface; 5. Configure the Firmware Server Path to the IP address of the PC; 6. Update the changes and reboot the UCM6200. End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. Backup The UCM6200 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6200 when necessary. Backup/Restore Users could backup the UCM6200 configurations for restore purpose under GUI→Maintenance→Backup→Backup/Restore. Click on to create a new backup file. Then the following dialog will show. Figure 303: Create New Backup UCM6200 Series User Manual Version 1.0.19.21 P a g e | 409 Web 1. Choose the type(s) of files to be included in the backup. 2. Choose where to store the backup file: USB Disk, SD Card or Local. 3. Name the backup file. 4. Click on "Backup" to start backup. Once the backup is done, the list of the backups will be displayed with date and time in the web page. Users can download , restore Click on , or delete it from the UCM6200 internal storage or the external device. to upload backup file from the local device to UCM6200. The uploaded backup file will also be displayed in the web page and can be used to restore the UCM6200. It is also possible to load backup files from UCM6100 to UCM6200 and vice versa. Please make sure the FXO port settings, total number of extensions and total number of conference rooms are compactable before restoring to another UCM model. Otherwise it will prompt a warning and stop the restore process as shown below: Figure 304: Restore Warning Figure 305: Backup / Restore UCM6200 Series User Manual Version 1.0.19.21 P a g e | 410 The option allows UCM to perform automatically backup on the user specified time. Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed. Figure 306: Local Backup Data Sync Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUI→Maintenance→Backup→Data Sync. The client account supports special characters such as @ or “.” Allowing the use email address as SFTP accounts. It allows users as well to specify the destination directory on SFTP server for backup file. If the directory doesn’t exist on the destination, UCM6200 will create the directory automatically UCM6200 Series User Manual Version 1.0.19.21 P a g e | 411 Figure 307: Data Sync Table 136: Data Sync Configuration Enable Data Sync Enable the auto data sync function. The default setting is "No". Account Enter the Account name on the SFTP backup server. Password Enter the Password associate with the Account on the SFTP backup server. Server Address Enter the SFTP server address. Destination Directory Specify the directory in SFTP server to keep the backup file. Format: ‘xxx/xxx/xxx’, If this directory does not exist, UCM will create this directory automatically. Sync Time Enter 0-23 to specify the backup hour of the day. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 412 Before saving the configuration, users could click on . The UCM6200 will then try connecting the server to make sure the server is up and accessible for the UCM6200. Save the changes and all the backup logs will be listed on the web page. After data sync is configured, users could also manually synchronize all data by clicking on instead of waiting for the backup time interval to come. Restore Configuration from Backup File To restore the configuration on the UCM6200 from a backup file, users could go to Web GUI→Maintenance→Backup→Backup/Restore. • A list of previous configuration backups is displayed on the web page. Users could click on of the desired backup file and it will be restored to the UCM6200. • If users have other backup files on PC to restore on the UCM6200, click on "Upload Backup File" first and select it from local PC to upload on the UCM6200. Once the uploading is done, this backup file will be displayed in the list of previous configuration backups for restore purpose. Click on to restore from the backup file. Figure 308: Restore UCM6200 from Backup File ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: • The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name. • The uploaded back file size must be under 10MB. ----------------------------------------------------------------------------------------------------------------------------- ---------------------- UCM6200 Series User Manual Version 1.0.19.21 P a g e | 413 System Cleanup/Reset Reset and Reboot Users could perform reset and reboot under Web GUI→Maintenance→System Cleanup/Reset→Reset and Reboot. To factory reset the device, select the mode type first. There are two different types for reset. • User Data All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared. • All All the configurations and data will be reset to factory default. Figure 309: Reset and Reboot Cleaner Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under Web GUI→Maintenance→System Cleanup/Reset→Cleaner. The following screenshot show the settings and parameters to configure the cleaner feature on UCM6200. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 414 Figure 310: Cleaner Table 137: Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function. Clean Files in External If enabled the files in external device (USB/SD card) will be atomically cleaned Device up as configured. CDR Clean Time Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval Enter 1-30 to specify the day of the month to clean up CDR. Enable Queue Statistics Report Cleaner Enable scheduled queue log cleaning. By default, is disabled. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 415 Queue Statistics Report Cleaner Clean Time Enter the hour of the day to start the cleaning. The valid range is 0-23. Clean Interval Enter how often (in days) to clean queue logs. The valid range is 1-30. Enable File Cleaner Enter the Voice Records Cleaner function. Choose Cleaner File Select the files for system automatic clean. • Basic Call Recording Files. • Conference Recording Files. • Call Queue Recording Files. • Voicemail Files. • Fax • Backup Files. File Clean Threshold Specify the threshold of local storage usage from 0 to 99 (in percentage). File Clean Time Enter 0-23 to specify the hour of the day to clean up the files. File Clean Interval Enter 1-30 to specify the day of the month to clean up the files. All the cleaner logs will be listed on the bottom of the page. USB/SD Card Files Cleanup Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under Web GUI→Maintenance→System Cleanup/Reset→USB / SD Card Files Cleanup. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 416 Figure 311: USB/SD Card Files Cleanup Table 138: USB/SD Card Files Cleanup Current Path Displays the current path. Directory Select the directory user want to clean. Delete Selected File Select multiple entries to delete from USB or SD card. System Recovery In some cases (for example after wrong upgrading procedure where the user doesn’t follow the correct steps to perform an upgrade) the system may go into some hardware/software issues where the web UI access is lost as well as SSH, in this case the only solution would be to perform a full system recovery in order to reset or update the software version of the device in order to use it again. 1. To access recovery mode on UCM, please follow below steps: 2. Remove the power from the unit and keep the network cable connected. 3. Press using a PIN the reset button and keep holding. 4. Plug back the power supply while maintaining the reset button pressed. 5. Wait for couple of seconds until you hear a click sound. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 417 6. Release the reset button, and the system should display on the LCD a message “Recovery Mode” along with an IP address. Once at this stage, the administrator can access the recovery mode web portal by typing in either the IP0 address (typically WAN) or IP1 address (typically LAN) into a browser address bar. The following page should appear: Figure 312: UCM6202 Recovery Web Page Make sure to enter the correct admin password, and press login to access the recovery mode page : Figure 313: Recovery Mode From here, the user can either upload a firmware file, factory reset or just reboot the device. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 418 Syslog On the UCM6200, users could dump the syslog information to a remote server under Web GUI→Maintenance→Syslog. Enter the syslog server hostname or IP address and select the module/level for the syslog information. The default syslog level for all modules is "error", which is recommended in your UCM6200 settings because it can be helpful to locate the issues when errors happen. Some typical modules for UCM6200 functions are as follows and users can turn on "notice" and "verb" levels besides "error" level. • pbx: This module is related to general PBX functions. • chan_sip: This module is related to SIP calls. • chan_dahdi: This module is related to analog calls (FXO/FXS). • app_meetme: This module is related to conference room. ----------------------------------------------------------------------------------------------------------------------------- ---------------------Note: Syslog is usually for debugging and troubleshooting purpose. Turning on all levels for all syslog modules is not recommended for daily usage. Too many syslog prints might cause traffic and affect system performance. The reserved size for Syslog entries on the cache memory of the UCM is 50M, once this sized is reached the UCM will clean up 2M of the oldest Syslog entries to allow to save new logs. -------------------------------------------------------------------------------------------------------------------------- ------------------------- Network Troubleshooting On the UCM6200, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under Web GUI→Maintenance→Network Troubleshooting. The following sections shows the steps to capture different types of traffic traces for analysis purposes. Ethernet Capture The captured trace can be downloaded for analysis. The instructions or result will be displayed in the Web GUI output result. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 419 Figure 314: Ethernet Capture Table 139: Ethernet Capture Interface Type Select the network interface to monitor. Enable SFTP Data Sync Check this box to save the capture files in the SFTP server. Please make sure the configuration of data synchronization works before. Storage to External Device Check this box to activate storage of the capture either on the USB or SD Card. Capture Filter Enter the filter to obtain the specific types of traffic, such as (host, src, dst, net, proto…). Start Click to start the trace. Stop Click to stop the trace. Download Click to download the trace if trace is stored locally. The output result is in .pcap format. Therefore, users could specify the capture filter as used in general network traffic capture tool (host, src, dst, net, protocol, port, port range) before starting capturing the trace. Note: Capture files saved on external devices will now have “capture” prepended to file names. IP Ping Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 420 Figure 315: Ping Traceroute Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 316: Traceroute UCM6200 Series User Manual Version 1.0.19.21 P a g e | 421 Signaling Troubleshooting Analog Record Trace • Analog Record Trace Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6200 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under Web GUI→Maintenance→Signal Troubleshooting→Analog Record Trace. Here is the step to capture trace: 1. Select FXO or FXS for "Record Ports". If the issue happens on FXO 1, select FXO port 1 to record the trace. 2. Select "Record Direction". 3. Select "Record File Mode" to separate the record per direction or mix. 4. Click on "Start". 5. Make a call via the analog port that has the issue. 6. Once done, click on "Stop". 7. Click on "Download" to download the analog record trace. Figure 317: Troubleshooting Analog Trunks UCM6200 Series User Manual Version 1.0.19.21 P a g e | 422 • A key Dial-up FXO Users can directly set a PSTN number on the “External Extension” text box to troubleshoot issues related to the analog trunk easily, the following steps shows how to use this feature: 1. Configure analog trunk on UCM, including outbound route. 2. Enter a reachable external number in “External Extension”. 3. Press “Start” button. The call will be initiated to the external number. 4. Answer and finish the call before pressing “Stop” button. The trace will be available for analysis to download after output result shows “Done! Click on Download to download the captured packets”. Figure 318: A Key Dial-up FXO Note: When using a Key Dial-up FXO feature the outbound trunk for the analog trunk need to have internal permission. As well as it should be the trunk with the highest outbound route priority. After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.php/support Service Check Enable Service Check to periodically check UCM6200. Check Cycle is configurable in seconds and the default setting is 60 sec. Check Times is the maximum number of failed checks before restart the UCM6200. The default setting is 3. If there is no response from UCM6200 after 3 attempts (default) to check, current status will be stored and the internal service in UCM6200 will be restarted. UCM6200 Series User Manual Version 1.0.19.21 P a g e | 423 Figure 319: Service Check Network Status In UCM6200 Web GUI→System Status→Network Status, the users can view active Internet connections. This information can be used to troubleshoot connection issue between UCM6200 and other services. Figure 320: Network Status UCM6200 Series User Manual Version 1.0.19.21 P a g e | 424 EXPERIENCING THE UCM6200 SERIES IP PBX Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support. Our technical support staff is trained and ready to answer all of your questions. Contact a technical support member or submit a trouble ticket online to receive in-depth support. Thank you again for purchasing Grandstream UCM6200 series IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc UCM6200 Series User Manual Version 1.0.19.21 P a g e | 425
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