E F Johnson 2425313 VHF Mobile Radio User Manual 5300 ES Service Manual

Download:
Mirror Download [FCC.gov]
Document ID	1067228
Application ID	6jJrRrJZoARVPp13PkscbA==
Document Description	5300 ES SM 1 2 5 6 with front matter
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	29.98kB (374709 bits)
Date Submitted	2009-02-12 00:00:00
Date Available	2009-02-12 00:00:00
Creation Date	2009-01-14 09:24:18
Producing Software	Acrobat Distiller 8.1.0 (Windows)
Document Lastmod	2009-01-14 11:59:29
Document Title	5300 ES Service Manual.book
Document Creator	FrameMaker 7.2
Document Author:	jcauley

5300 ES Series Mobile Radio
Service Manual
VHF
Project 25 Conventional and Trunked
Analog and Digital Conventional
SMARTNET/SmartZone
60 Watt VHF
Part Number 001-5300-00001CD
December 2008
Copyright © 2008 by EFJohnson Technologies
The EFJohnson Technologies logo, PC Configure™, Trunked IP25™, and Call Guard® are trademarks of
EFJohnson Technologies. All other company and/or product names used in this manual are trademarks and/
or registered trademarks of their respective manufacturers.
Information in this manual is subject to change without notice.
5300 ES Series Mobile Radio Service Manual
December 2008
5300 ES Series Mobile Radio Service Manual
December 2008
Table of Contents
General Information
1-1
Radio Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Analog / Digital Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Available Mounting Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Systems, Channels, and Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Zones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
1-2
1-2
1-2
1-3
1-3
1-3
1-3
1-4
1-4
Model Number Breakdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Serial Number Breakdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Secure Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FIPS 140-2 Approved Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Over-the-Air-Rekeying (OTAR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Key Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-7
1-8
1-8
1-8
Typical Performance Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Radio Programming
2-1
Programming Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Computer Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Computer to Radio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting RPI To Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting RPI To Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handheld Controller Programming Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Siren Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-1
2-2
2-2
2-2
2-2
2-3
2-3
Using PC Configure Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
December 2008
5300 ES Series Mobile Radio Service Manual
Table of Contents (continued)
Circuit Description
3-1
General Transceiver Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Circuit Protection (Fuses) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Analog Mode Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transmit Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Project 25 Digital Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transmit Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-1
3-1
3-2
3-2
3-2
3-3
3-3
3-3
3-3
VHF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
VHF RF BOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
RECEIVER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
SYNTHESIZER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
TRANSMITTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
VHF 60W PA Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
RF Module Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Amplifier Circuits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Antenna Switch/Low-Pass Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
RF Power Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Forward Power Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Bias Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
PA Microcontroller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Safety Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
DC Power Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
DC Power Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Power On Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Power Off Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Audio / Logic Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Processor (U21) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Digital Signal Processing Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receive Signal Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-15
3-15
3-17
3-17
3-18
Alignment Procedure
4-1
PC Tune . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Troubleshooting
5-1
User Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5300 Battery Discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5300 Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
5300 User Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
User Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
December 2008
5300 ES Series Mobile Radio Service Manual
ii
Table of Contents (continued)
Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Service Information
6-1
Product Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Telephone Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Factory Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Returns for Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Internet Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Parts List
7-1
VHF Mobile Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Schematic Diagrams and Component Layouts
8-1
Mechanical Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Schematics and Board Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
December 2008
5300 ES Series Mobile Radio Service Manual
iii
Table of Contents (continued)
December 2008
5300 ES Series Mobile Radio Service Manual
iv
List of Figures
Figure
2.1
2.2
3.1
3.2
3.3
4.1
8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8
8.9
8.10
8.11
8.12
8.13
8.14
8.15
8.16
8.17
8.18
8.19
8.20
8.21
8.22
8.23
8.24
8.25
8.26
8.27
8.28
8.29
8.30
8.31
8.32
December 2008
Page
Programming Setup (Standard Front/Remote Models) . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Programming Adapter Plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
VHF RF Board Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
VHF PA Board Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Logic Board Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Alignment Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
PA Board Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
RF Deck Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Audio / Logic Board - Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Audio / Logic Board - Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
RF Deck and Audio/Logic Board Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Assembly with RF Deck and PA Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Front Panel Assembly (Part number 587-5357-501-01 . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Control Head PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Front Panel Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Radio Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Remote Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Remote Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Handheld Control Unit Junction Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Handheld Control Unit (Part 1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Handheld Control Unit (Part 2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Amplified Dynamic Microphone Schematic Part No. 25-0740-310 . . . . . . . . . . . . . . . 8-13
Amplified Dynamic Microphone Exploded View Part No. 250-0740-310 . . . . . . . . . . . 8-13
Interconnect Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
VHF RF Board Schematic - Logic (025-5510-300 P4 Page 2 of 7) . . . . . . . . . . . . . . . 8-15
VHF RF Board Schematic - RX Front End (025-5510-300 P4 Page 3 of 7) . . . . . . . . 8-16
VHF RF Board Schematic - Rx Back End (025-5510-300 P4 Page 4 of 7) . . . . . . . . . 8-17
VHF RF Board Schematic - PA (025-5510-300 P4 Page 5 of 7) . . . . . . . . . . . . . . . . . 8-18
VHF RF Board Schematic - RX Synthesizer (025-5510-300 P4 Page 6 of 7) . . . . . . . 8-19
VHF RF Board Schematic - TX Synthesizer (025-5510-300 P4 Page 7of 7) . . . . . . . 8-20
VHF RF Board - Top View (027-5510-300 P4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-21
VHF RF Board - Bottom View (027-5510-530 P4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-22
VHF Power Amplifier Board Schematic - Power Input/Filtering/Switch (025-5515-530 P3
Page 2 of 11) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23
VHF Power Amplifier Board Schematic - System Power Supply (025-5515-530 P3 Page 3
of 11) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24
VHF Power Amplifier Board Schematic - I/O (025-5515-530 P3 Page 4 of 11) . . . . . . 8-25
VHF Power Amplifier Board Schematic - Microcontroller (025-5515-530 P3 Page 5 of 11)
8-26
VHF Power Amplifier Board Schematic - Power Control (025-5515-530 P3 Page 6 of 11) .
5300 ES Series Mobile Radio Service Manual
List of Figures (continued)
Figure
8.33
8.34
8.35
8.36
8.37
8.38
8.39
8.40
8.41
8.42
8.43
8.44
8.45
8.46
8.47
8.48
8.49
8.50
8.51
8.52
8.53
8.54
8.55
8.56
8.57
8.58
8.59
8.60
December 2008
Page
8-27
VHF Power Amplifier Board Schematic - Driver (025-5515-530 P3 Page 7 of 11) . . . . 8-28
VHF Power Amplifier Board Schematic - PA (025-5515-530 P3 Page 8 of 11) . . . . . . 8-29
VHF Power Amplifier Board Schematic - Directional Coupler (025-5515-530 P3 Page 9 of
11) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-30
VHF Power Amplifier Board Schematic - RF Switch (025-5515-530 P3 Page 10 of 11) . 831
VHF Power Amplifier Board Schematic - Harmonic Filter (025-5515-530 P3 Page 11 of 11)
8-32
VHF PA Board Layout - Top View (027-5515-530 P3)) . . . . . . . . . . . . . . . . . . . . . . . . 8-33
VHF PA Board Layout Bottom View (027-5515-530 P3) . . . . . . . . . . . . . . . . . . . . . . . 8-34
Audio / Logic Schematic (DSP) (1 of 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-35
Audio / Logic Schematic (CODEC) (2 of 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-36
Audio / Logic Schematic (General Logic) (3 of 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-37
Audio / Logic Schematic (Power Supply) (4 of 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-38
Audio / Logic Schematic (Control Processor) (5 of 14) . . . . . . . . . . . . . . . . . . . . . . . . . 8-39
Audio / Logic Schematic (Memory) (6 of 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-40
Audio / Logic Schematic (Pull Ups - Pull Downs) (7 of 14) . . . . . . . . . . . . . . . . . . . . . . 8-41
Audio / Logic Schematic (Bus Exchange) (8 of 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-42
Audio / Logic Schematic (Line Drivers) (9 of 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-43
Audio / Logic Schematic (Audio) (10 of 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-44
Audio / Logic Schematic (Microcontroller) (11 of 14) . . . . . . . . . . . . . . . . . . . . . . . . . . 8-45
Audio / Logic Schematic (Ethernet) (12 of 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-46
Audio / Logic Schematic (External Interface) (13 of 14) . . . . . . . . . . . . . . . . . . . . . . . . 8-47
Audio / Logic Schematic (PA / Logic Connectors) (14 of 14) . . . . . . . . . . . . . . . . . . . . 8-48
Audio / Logic Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-49
Remote Control Head Schematic (LCD Display & Drivers) . . . . . . . . . . . . . . . . . . . . . 8-50
Remote Control Head Schematic (LEDs & Power) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-51
Remote Control Head Schematic (Microcontroller) . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-52
Remote Control Head Schematic (Audio) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-53
Remote Control Head Schematic (Connector Interfaces) . . . . . . . . . . . . . . . . . . . . . . . 8-54
Remote Control Head Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-55
5300 ES Series Mobile Radio Service Manual
vi
List of Tables
Table
1.1
1.2
1.3
1.4
December 2008
Page
5300 ES Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
5300 ES Mobile Radio General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
5300 ES Mobile Radio Transmitter Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
5300 ES Mobile Radio Receiver Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
5300 ES Series Mobile Radio Service Manual
vii
List of Tables (continued)
Table
December 2008
Page
5300 ES Series Mobile Radio Service Manual
viii
S
E C T I O N
General Information
Section1
This service manual contains operation, programming, alignment, and service information
for the EFJohnson Technologies 5300 ES Series mobile radio. The 53SL and Ascend
(Multi-Net) models are similar in appearance and covered by separate manuals. The
distinguishing characteristics of the 5300, 53SL, and Ascend models are as follows:
5300 Series Mobile
• Part No. 242-53xx-xxx (see Section 1.2)
• “RS-5300” label on top edge of front panel
• Black front panel bezel
53SL Series Mobile
• Part No. 242-54xx-xxx (see Section 1.2)
• “53SL” label on top edge of front panel
• Black front panel bezel
Ascend Series Mobile
• Part No. 242-5580-xxx (see Section 1.2)
• “ASCEND” label on top edge of front panel
• Black front panel bezel
1.1
Radio Description
The 5300 ES Series mobile radios can operate on various types of channels and with
various signaling protocols. Repeater talk-around is also available.
December 2008
5300 ES Series Mobile Radio Service Manual
1-1
General Information
1.1.1
Analog / Digital Operation
The 5300 ES Series mobile radios use a digital signal processor (DSP) to provide IF and
audio filtering and signal modulation functions. This allows operation on the following
types of channels, backwards compatibility with existing equipment, and also the ability to
operate on various types of radio systems.
Narrow Band Analog - FM modulation is used with a maximum deviation of 2.5 kHz.
This mode is usually used in systems with a channel spacing of 12.5 or 15 kHz.
Wideband Analog - FM modulation is used with a maximum deviation of 5 kHz. This
mode is usually used in systems where the channel spacing is 25 kHz or 30 kHz.
Project 25 Digital - Operates on Project 25 compatible systems. The voice is digitized,
error corrected, optionally encrypted, and then transmitted using C4FM modulation
according to the Project 25 standard. This mode uses a channel spacing of 12.5 kHz.
1.1.2
Operating Protocols
The 5300 ES Series mobile radio can be programmed for all the following operating
protocols. The conventional analog protocol is standard and the others are optional
(available only if enabled by factory programming).
•
•
•
•
Note
APCO Project 25 (digital) conventional
APCO Project 25 (digital) trunked
SMARTNET®/SmartZone® trunked analog or digital
Analog conventional
Multi-Net operation can be programmed with Ascend models only.
1.1.3
Available Mounting Options
Front Mount - The operating controls are on the front on the radio, so the radio must be
mounted within reach of the user.
Remote Mount, Single Control Unit - The operating controls are located on a remote
mounted control unit. The radio does not have operating controls.
Remote Mount, Dual Controls - A remote control unit is connected to the front mount
radio. This allows control from the front panel and the remote control unit.
Remote Mount, Dual Remote Control Units - Two remote control units are connected
to the remote mount radio. This allows control from both remote control units.
December 2008
5300 ES Series Mobile Radio Service Manual
1-2
General Information
1.1.4
Systems, Channels, and Zones
A zone and channel are selected to place and receive calls. The following describes the
relationship between systems, channels, and zones.
1.1.4.1
Systems
A system is a collection of channels or talk groups belonging to the same repeater site. It
defines all the parameters and protocol information required to access a site. Up to 16
systems of any type can be programmed. The maximum number of channels assignable is
limited to 864 based on the option enabled. Channels may also be limited by available
memory space as described in the following information.
1.1.4.2
Channels
A channel selects a radio channel or talk group in a system as follows:
Conventional Analog Mode - A channel selects a specific radio channel, Call Guard
(CTCSS/DCS) squelch coding, and other parameters unique to that channel.
Conventional Project 25 Mode - A channel selects a specific radio channel, NAC
squelch coding, talk group ID, and other parameters unique to that channel.
Trunked Project 25 Mode - A channel selects a specific talk group ID and other
parameters unique to that talk group.
SmartNet/SmartZone and Project 25 Trunked Operation - A channel selects a specific
talk group, announcement group, emergency group, and other parameters unique to that
talk group.
A maximum of up to 864 channels can be programmed. Although it is theoretically
possible to program any combination of systems that produces up to 864 total channels,
the maximum number may be limited by the available memory. For example, since more
memory is required to program a SMARTNET system than a conventional system, the
total number of channels decreases as the number of SMARTNET systems increases. The
programming software displays a bar graph which shows the amount of available memory
space that is used by the current data.
1.1.4.3
Zones
A zone is a collection of up to 16 channels of any type. For example, a zone could include
12 conventional channels and 4 SMARTNET channels. One use of zones may be to
program the channels used for operation in a specific geographical area. Up to 54 zones
can be programmed depending on the option enabled.
December 2008
5300 ES Series Mobile Radio Service Manual
1-3
General Information
1.1.5
Programming
Radio programming is performed using a PC-compatible computer and an EFJohnson
Technologies Remote Programming Interface (RPI) and PC Configure programming
software (see Table 1.1). Programming is described in the PC Configure Programming
Manual included separately.
1.1.5.1
Alignment
Radio alignment is performed using the same computer and RPI used for programming
(see preceding section) and special PC Tune™ software. All adjustments are made
electronically using the software (no manual adjustments are required). Alignment is
described in Section 6.
1.2
Model Number Breakdown
The radio model number is located on the radio identification label attached to the side of
the radio.
1.3
Serial Number Breakdown
The radio serial number is located on the radio identification label attached to the side of
the radio. The following is a breakdown of this number:
Model
From P.N.
Revision
Letter
53xx
Manufacture
Plant
Date
Week No.
of Year
December 2008
43 07
Warranty
Number
12345
A = Waseca
T = MTI
C = CTI
Last 2 Digits of Year
5300 ES Series Mobile Radio Service Manual
1-4
General Information
1.4
Accessories
The accessories available for this radio are listed in Table 1.1. A brief description of some
of these accessories follows:
Key Cap Kit - The key cap kit includes key caps labeled for various functions and five
plugs that can be inserted in the front panel if a key is not used. Refer to the 5300 ES
Series Mobile Installation Manual for more information.
Mounting Hardware - The mounting hardware and DC power cable for standard models
are shown in Figures 2.1 and 2.2 in Section 2. The mounting hardware and DC power
cable for 100-watt models are shown in the 5300 Series Mobile Installation Manual. A 22foot DC power cable is used for both front and remote mount applications. The cable is cut
to the required length at installation and any excess discarded.
The accessory cable plugs into the accessory pigtail of the radio, and is used to connect
such things as an external speaker, ignition sense input, and a horn alert. It includes two
22-foot and three 2-foot wires that are connected as required to external points. The
adapter cable is used to connect a 86xx-series power cable to these radios.
Lockable Mounting Tray - This bracket allows the radio to be locked in place to guard
against theft. In addition, it allows it to be easily unlocked and removed from the vehicle.
This bracket is intended for use with standard models only (not 100W). Refer to the 5300
ES Series Mobile Installation Manual for installation information.
Microphones and Speaker - The microphones in Table 1.1 have an impedance of 620
ohms. All DTMF microphones are backlighted. The environmentally sealed microphone
is sealed against such things as rain, sand, and dust. The desk microphone can be used for
control station applications.
The external 15-watt speaker can be used in place of the internal 5-watt speaker. It is nonamplified and weatherproof. This speaker is connected to pins 1 and 2 of the accessory
connector pigtail on the back of the radio. Audio power output is 12 watts with this
external speaker or 5 watts with the internal speaker.
Control Station Power Supply - With the -4001- medium-duty power supplies, the radio
slides into the power supply housing and receives power from banana jacks on the back of
the power supply. The standard power cable is used for connecting power, and the internal
radio speaker provides speaker audio. The -004 adapter cable is used to connect the radio
DC and accessory pigtail cables to the power supply power cable and speaker. The radio
internal speaker can also be used if desired.
December 2008
5300 ES Series Mobile Radio Service Manual
1-5
General Information
Programming Hardware and Software - The RPI provides the interface between the
programming computer and radio. The cables from the RPI to computer and radio are not
included with the RPI and must be ordered separately. The radio programming software is
available only for computers running Windows® 98/NT/2000/XP.
Table 1.1 5300 ES Accessories
Accessory
Part No.
Key Cap Kit
587-5300-001
Mounting Accessories
Mounting bracket and hardware kit (standard)
023-9750-012
Mounting bracket (100W/bottom radio only)
017-9700-009
Mounting bracket (100W/bottom-top radio)
017-9700-008
DC power cable and hardware, 22 foot (standard)
023-9750-010
DC power cable and hardware, 22 foot (100W)
023-5315-100
Accessory wire kit
023-9750-011
Lockable Mounting Tray (standard models only)
585-7000-185
Microphones
Standard amplified dynamic
250-0740-310
DTMF without memory, commercial
589-0016-028
DTMF without memory, env seal WR805
587-9650-015
Noise canceling, weather resistant
589-0016-592
Desk microphone
589-0012-021
Speakers
External, 5 inch 15W 3.2 ohm environmental sealed with plug for HHC
250-0151-005
External, 5 inch 15W 3.2 ohm environmental sealed with terminals for accessory
cable
250-0151-006
External, 5 inch, 15W 3.2 ohm motorcycle with mute software
250-0151-015
Handheld Control Unit and Siren Controller
Handheld control unit with junction box and 17 foot control cable
250-5300-101
Handheld control unit junction box only
250-5300-102
Siren controller kit (without loudspeaker)
250-5300-100
Siren loudspeaker, model TS100 for light bar installation
585-5300-007
Siren loudspeaker, model MS100 compact for behind grill installation
585-5300-009
Remote Control Conversion Kit
Dual control kit (convert front mount to remote or dual controls)
250-5300-001
Control station power supplies
15 amp, 117 VAC, 60 Hz (medium duty)
585-4001-202
15 amp, 230 VAC, 50 Hz (medium duty)
585-4001-204
30 amp, heavy duty for 100W models
250-5300-212
DC and speaker cable adapter for -0226- supply
023-9650-004
Programming Accessories
Remote programming interface (RPI)
December 2008
023-5300-001
5300 ES Series Mobile Radio Service Manual
1-6
General Information
Table 1.1 5300 ES Accessories (Continued)
Accessory
Part No.
Cable, RPI to transceiver
023-5300-005
Cable, RPI to computer DB9M-DB9F 6 foot
597-5900-002
PC Configure programming software, CD
023-9998-488
PC Tune software, CD (current logic boards)
023-9998-499
Programming Kit, includes -488 software, -005 cable, RPI, CD programming
manual
250-5000-004
Handheld control unit programming cable adapter
023-5300-140
Encryption Keyloader and Accessories
SMA (PDA) keyloader
250-5000-945
SMA keyloader to 5100 radio cable
023-5000-940
SMA keyloader to 5300 radio cable
023-5000-950
Accessory Pigtail Cables
Encryption Options - In radios that require encryption, the radio is ordered with the
EFJohnson Technologies SEM module. Contact Customer Service for more information
on the availability of encryption modules.
A key loader and an adapter cable are required to load encryption keys. The EFJohnson
Technologies SMA (Subscriber Management Assistant) key loader part number is listed in
Table 1.1. With OTAR, the key loader is required to perform the initial load of keys and
after that the keys are loaded over the air. The adapter cable connects the key loader to the
radio microphone jack. Special programming using PC Configure is also required as
described in Section 2.
1.5
Secure Communication
Note
Refer to the 5300 ES Mobile Radio Operating Manual for more information on secure
communication.
SecureNet™ and AES voice encryption are used to provide secure communication with
this radio. These protocols digitize the voice and then encrypt it using a DES or AES
algorithm. The following types of encryption are available on analog and digital channels:
Analog Conventional and SMARTNET/SmartZone Analog Channels
- DES
Digital Project 25 and SMARTNET/SmartZone Channels
- DES-OFB (Output Feedback)
- AES (Advanced Encryption Standard). Refer to Section 11 of the Operating Manual
for your radio for more information.
December 2008
5300 ES Series Mobile Radio Service Manual
1-7
General Information
1.5.1
FIPS 140-2 Approved Encryption
All encrypted 5300 ES Series mobile radio models are FIPS certified for the DES-OFB
and AES encryption modes. Encryption on analog channels is not FIPS certified. FIPS
140-02 is a Federal Information Processing Standard recently approved by the United
States Secretary of Commerce. This standard specifies Federal security requirements for
cryptographic modules for a wide range of applications and environments.
1.5.2
Over-the-Air-Rekeying (OTAR)
Encryption keys are loaded into the radio by OTAR (Over-the-Air-Rekeying) using a Key
Management Facility (KMF) and/or a handheld keyloader such as the EFJohnson
Technologies Subscriber Management Assistant (SMA) or Motorola KVL 3000 Plus with
the AES option.
The keyloader is connected directly to the radio using an interconnect cable, and it loads
DES, DES-OFB, and AES keys. Currently, OTAR can be used to load DES-OFB keys on
Project 25 conventional channels. Refer to Section 10 of the Operating Manual for your
radio for more OTAR information.
1.5.3
Note
Key Retention
The 5300 ES Series mobile radio has a security feature (push-button switch S1 on the
logic board) that automatically erases the encryption keys when the bottom cover is
removed (except when Infinite Key Retention is programmed as follows).
If Infinite Key Retention Infinite Key Retention is programmed, the keys are maintained
in memory indefinitely, even without power applied. If it is not programmed, the radio
must be connected to an unswitched power source to preserve the encryption keys in
memory. However, a storage capacitor (C173, 0.22 F) maintains the 5-volt supply (and the
encryption keys) for approximately eight hours if power is temporarily lost.
1.6
Typical Performance Specifications.
This section contains specifications intended for use in testing and servicing this mobile
radio. For current advertised specifications, refer to the specification sheet available from
your sales representative. Values are typical and are subject to change without notice.
December 2008
5300 ES Series Mobile Radio Service Manual
1-8
General Information
Table 1.2 contains general specifications for the ES Series Mobile radios.
Table 1.2 5300 ES Mobile Radio General Specifications
Parameter
VHF
Frequency Range
138-174 MHz
Channel Spacing
30 KhZ, 15 kHz
Maximum Frequency
Separation
Full Bandsplit
Table 1.3 contains transmitter specifications for the ES Series mobile radios.
Table 1.3 5300 ES Mobile Radio Transmitter Specifications
Parameter
VHF
RF Output Power
15 to 60 Watts
Frequency Stability
± 1.5 ppm
Modulation Limiting
±5 kHz w/ 25 and 30 kHz
channels
±2.5kHz w/ 12.5 and 15 kHz
channels
Emissions (Conducted &
Radiated)
-75 dBc
Audio Response
+1, -3dB
FM Hum and Noise
45 dB
Audio Distortion
2%
Table 1.4 contains receiver specifications for the ES Series mobile radios.
Table 1.4 5300 ES Mobile Radio Receiver Specifications
Parameter
V+HF
Audio Output Power
12 Watts
Frequency Stability
± 1.5 ppm
Sensitivity - Analog (12 dB
SINAD)
-119 dBm
Sensitivity - Digital (5% BER)
-119 dBm
Selectivity
70 dB w/25 and 30 kHz
channels
60 dB w/12.5 and 15 kHz
Project 25
Intermodulation
70 dB
Spurious Rejection
75 dB
FM Hum and Noise
45 dB @ 25 kHz
39 dB @ 25 kHz
Audio Distortion
December 2008
2%
5300 ES Series Mobile Radio Service Manual
1-9
General Information
1.7
Operation
The operation of the 5300 ES Series mobile radio is described in the 5300 ES Series
Mobile Radio Operating Manual. Operation of the 53SL ES and Ascend ES mobile radios
are described in the 53SL ES Series Mobile Radio Operation Manual and the Ascend ES
Series Mobile Radio Operating Manual respectively. These manuals are available from
your EFJohnson Technologies dealer.
December 2008
5300 ES Series Mobile Radio Service Manual
1-10
S
E C T I O N
Radio Programming
Section2
2.1
Programming Setup
The following items are required to program the radio. The part numbers of this
equipment are shown in Table 1.1.
•
•
•
•
A Windows®-based computer (see next section)
Remote Programming Interface (RPI), Part No. 023-5300-001
Programming cable from RPI to radio (see Section 2.1.2 for more information).
EFJohnson PC Configure programming software, Part No. 023-9998-488.
Figure 2.1 shows the programming setup.
Figure 2.1
Note
December 2008
Programming Setup (Standard Front/Remote Models)
The -005 cable, the -488 software, RPI, and a CD manual are included in the 5300 Series
Programming Kit, Part No. 250-5000-004.
5300 ES Series Mobile Radio Service Manual
2-1
Radio Programming
2.1.1
Computer Description
The computer used to program this radio should meet the following minimum
requirements:
•
•
•
•
•
•
Windows 95/98/NT/2000/Vista (3.1 cannot be used)
Pentium® processor or equivalent
16 MB of RAM
A hard disk drive with at least 5 MB of free space
A CD-ROM drive
An available serial port
2.1.2
Note
Connecting Computer to Radio
RPI, Part Number 023-5300-001, should be used to program the 5300 ES Series mobile
radio. Other RPIs such as 023-9800-000 and 023-9750-000 are not compatible with this
radio.
2.1.2.1
Connecting RPI To Computer
The Radio Programming Interface (RPI) provides the required logic interface between the
computer and radio. The cable from the RPI to computer is not included with the RPI. The
RPI has a female DB9 connector, and most computer serial ports have a male DB9 or
DB25 connector. Therefore, a male DB9 to female DB9 or DB25 is usually required. This
is a standard cable available at most computer supply stores or order 6 foot. DB9M to
DB9F cable, Part Number 597-5900-002.
2.1.2.2
Connecting RPI To Radio
The programming setup for a front mount radio is shown in Figure 2.1. With radios that
use the standard front or remote control unit, the cable from the RPI plugs into the
microphone jack of the radio or control unit. This cable is Part Number 023-5300-005, and
it is not included with the RPI. Connecting the programming setup to the handheld
controller is described in the next section.
December 2008
5300 ES Series Mobile Radio Service Manual
2-2
Radio Programming
2.1.3
Handheld Controller Programming Setup
When the Handheld Control Unit is used, the same computer, RPI, and programming
cable are used as with the standard front and remote models. In addition, the following
components are required:
• The junction box, Part Number 023-5300-130, is required to provide a connection point
for the RPI since the control unit does not have a programming jack. This box may not
be included with some handheld control units.
• Adapter Plug, Part Number 023-5300-140, is required to plug the 5300 programming
cable into the rectangular 10-pin programming connector on the junction box, as shown
in Figure 2.2.
Figure 2.2
Programming Adapter Plug
To Junction Box
To Prog Cable
Only one radio programming parameter must be changed when the Handheld Control Unit
is used. Set the “Controller Type” parameter on the Global tab of the PC Configure
programming software for “Handheld” instead of “Normal”.
2.1.4
Siren Programming
When the optional siren feature is installed (see the 5300 Series Mobile Installation
Manual), one radio programming parameter may need to be changed for proper operation
of the siren controller backlight. On the Global tab of the PC Configure programming
software, set the “Auxiliary B Toggle” parameter for “Backlight”. The Siren Control Head
backlight then turns on and off with the radio control unit backlight.
2.2
Using PC Configure Software
The PC Configure software is described in a separate CD-based manual included on the
CD-ROM with the programming software.
December 2008
5300 ES Series Mobile Radio Service Manual
2-3
Radio Programming
December 2008
5300 ES Series Mobile Radio Service Manual
2-4
S
E C T I O N
Troubleshooting
Section5
5.1
User Troubleshooting
When approaching the limits of radio range, the other party may not be able to hear your
transmissions and there may be an increase in background noise when messages are
received.
You may still be out of range even though you can hear a message.
• The reason for this is that the signal you are receiving is usually transmitted at a higher
power level than the one transmitted by your transceiver.
• Communication may be improved by moving to higher ground or away from shielding
objects such as tall buildings or hills.
5.2
5300 Battery Discharge
In the standby mode (power on, not transmitting), transceiver power consumption is
relatively low. Therefore, you can probably leave the transceiver on for one or two days
without operating the vehicle and the battery should not become seriously discharged.
However, if the outdoor temperature is low enough to significantly decrease battery
capacity, the transceiver should be turned off when not in use. Since power consumption is
significantly higher when transmitting, it is good practice to have the vehicle running
while transmitting. This ensures that optimum power is being delivered to the transceiver
and that the battery does not become discharged.
December 2008
5300 ES Series Mobile Radio Service Manual
5-1
Troubleshooting
5.3
5300 Viewing Angle
If no characters or all characters appear in the display, the viewing angle may be
improperly adjusted. If the display is difficult to read from the angle you normally view it,
the viewing angle can be adjusted as follows: Press and hold the last option switch above
the display and then press the first option switch above the display. Release both switches
and turn the Select switch until the best contrast is obtained. This function times out in
three to five seconds.
5.4
5300 User Troubleshooting
If some other problem is occurring, turn power off and then on again to reset the control
logic. Also make sure that the controls are properly set and that the power, external
speaker, and accessory cables (if used) are securely plugged into the back of the
transceiver.
If the transceiver is completely inoperative, check the power cable fuse that is usually
located near the vehicle battery. If it is blown, remedy the cause if possible and replace it
with the same type (15A). If the transceiver still does not operate properly, return it to your
system operator for service.
5.5
User Troubleshooting
If UNPROGRAMD” is displayed, the cause could be any of the following:
• An unprogrammed channel is selected. Select a programmed channel.
• The selected channel is programmed for an option that is not installed or an error in
programming was detected. The radio needs to be reprogrammed.
5.6
Additional Information
Please refer to the 5300 ES Series Mobile Installation Manual for installation instructions
and information (Part Number 004-5300-011).
December 2008
5300 ES Series Mobile Radio Service Manual
5-2
S
E C T I O N
Service Information
Section6
This section describes how to obtain authorized service for the 5300 Series mobile radio.
6.1
Product Warranty
The warranty statement for this equipment is available from your product supplier or
from:
Warranty Department
EFJohnson Technologies
8050 Jetstar # 175
Irving, TX 75063
This information may also be requested from the Warranty Department by phone at the
numbers listed in Section 6.4. The Warranty Department may also be contacted for
warranty service reports, claim forms, or any other questions concerning warranties or
warranty service.
6.2
Online Registration
EFJohnson Technologies offers greater convenience through online product warranty
registration. Registering EFJohnson Technologies products online allows customers to
receive warranty service and field service notices more quickly.
December 2008
5300 ES Series Mobile Radio Service Manual
6-1
Service Information
To register EFJohnson Technologies products online, visit
www.EFJohnsonTechnologies.com. Click the link for Service & Support, then follow the
instructions for Warranty Registration.
6.3
Telephone Technical Support
Technical support personnel can help resolve many issues over the telephone, such as
display, volume, software, programming. Please refer to Section 6.4 for information to
contact the Customer Service Department.
6.4
Factory Customer Service
The EFJohnson Technologies Customer Service Department provides customer assistance
on technical problems and the availability of local and factory repair facilities. Regular
customer service hours are 8:00 a.m. - 5:00 p.m. Central Time, Monday- Friday. A
technical support subscription service is available or support can be purchased on an asneeded basis. The Customer Service Department can be reached using the following
telephone numbers:
Toll-Free: (800) 328-3911 (all except Multi-Net)
(800) 295-1773 (Multi-Net only)
Fax:
(972) 819-0639
E-Mail:
customerservice@efji.com
You can also e-mail a person directly if you know their first initial/last name. For example,
if John Smith is an EFJohnson Technologies employee, then his e-mail address is
probably jsmith@efji.com.
Note
Emergency 24-hour technical support is also available at the preceding numbers during
off hours, holidays, and weekends.
When your call is answered at EFJohnson Technologies, you will hear a brief message
informing you of numbers that can be entered to reach various departments. This number
may be entered during or after the message using a tone-type telephone. If you have a
pulse-type telephone, wait until the message is finished and an operator will come on the
line to assist you. When you enter some numbers, another number is requested to further
categorize the type of information you need.
You may also contact the Customer Service Department by mail. Please include all
information that may be helpful in solving your problem. The mailing address is as
follows:
December 2008
5300 ES Series Mobile Radio Service Manual
6-2
Service Information
Customer Service Department
EFJohnson Technologies
8050 Jetstar # 175
Irving, TX 75063
6.5
Returns for Repairs
Before returning equipment for repair, contact the EFJohnson Technologies Customer
Service Department as described in the preceding section. They may be able to suggest a
solution to the problem, making return of the equipment unnecessary.
Repair service is normally available through local authorized EFJohnson Technologies
land mobile radio service centers. If local service is not available, the equipment can be
returned to the EFJohnson Technologies repair depot for repair. However, before
returning equipment, contact the Customer Service Department Repair Depot for the
correct Ship To” address.
Be sure to fill out a Factory Repair Request Form #271 for each unit to be repaired,
whether it is in or out of warranty. You can obtain it in any of three ways:
• Download it from the EFJohnson Technologies Web site’s Service & Support” section.
• Call the EFJohnson Technologies Customer Service Department and request it. See
Section 6.4.
• Request it when you send a unit in for repair.
Clearly describe the difficulty experienced in the space provided and also note any prior
physical damage to the equipment. Include this form in the shipping container with each
unit. Your telephone number and contact name are important as there are times when the
technicians may have specific questions that need to be answered to completely identify
and repair a problem.
When returning equipment for repair, it is also recommended that you use a PO number or
some other reference number on your paperwork in case you need to call the repair lab
about your unit. These numbers are referenced on the repair order and make it easier and
faster to locate your unit in the lab.
Return Authorization (RA) numbers are not necessary unless you have been given one by
the Field Service Department. RA numbers are required for exchange units or if the Field
Service Department wants to be aware of a specific problem. If you have been given an
RA number, reference this number on the Factory Repair Request Form sent with the unit.
The repair lab will then contact the Field Service Department when the unit arrives. For
additional information on factory service, the Depot Service Department can be contacted
at the following e-mail address:
depotrepair@efji.com
December 2008
5300 ES Series Mobile Radio Service Manual
6-3
Service Information
6.6
Replacement Parts
Replacement parts can be ordered directly from the Service Parts Department. To order
parts by phone, dial the toll-free number as described in Section 6.4. When ordering,
please supply the part number and quantity of each part ordered. EFJohnson Technologies
dealers also need to give their account number. If there is uncertainty about the part
number, include the designator (C512, for example) and the model number of the
equipment the part is from.
You may also send your order by mail or fax. The mailing address is as follows and the
fax number is shown in Section 6.4.
Service Parts Department
EFJohnson Technologies
8050 Jetstar # 175
Irving, TX 75063
6.7
Internet Home Page
EFJohnson Technologies has a site on the World Wide Web that can be accessed for
information on the company about such things as products, systems, and regulations. The
address is
http://www.EFJohnsonTechnologies.com
December 2008
5300 ES Series Mobile Radio Service Manual
6-4

---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : No
Page Mode                       : UseOutlines
XMP Toolkit                     : Adobe XMP Core 4.0-c316 44.253921, Sun Oct 01 2006 17:14:39
Creator Tool                    : FrameMaker 7.2
Modify Date                     : 2009:01:14 11:59:29-06:00
Create Date                     : 2009:01:14 09:24:18Z
Metadata Date                   : 2009:01:14 11:59:29-06:00
Format                          : application/pdf
Title                           : 5300 ES Service Manual.book
Creator                         : jcauley
Producer                        : Acrobat Distiller 8.1.0 (Windows)
Document ID                     : uuid:cf558d53-7ad0-4ef2-9864-f121c0d37045
Instance ID                     : uuid:c40616a4-7bdd-4221-baa6-bef4bc69f901
Has XFA                         : No
Page Count                      : 32
Author                          : jcauley

EXIF Metadata provided by EXIF.tools