Elster Solutions HHI04 Hand Held Interrogator User Manual

Elster Solutions, LLC Hand Held Interrogator Users Manual

Users Manual

Elster HandheldsUser GuideRelease 1.0www.elster.com
Elster HandheldsUser Guide 3ContentsContentsFCC and Industry Canada compliance . . . . . . . . . . . . . . . . . . .7Disclaimer of warranties and limitation of liability . . . . . . . . . .8Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Revisions to this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10About handheld devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10About This manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10New users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Existing users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Automatic meter reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Basic AMR components . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 About handheld devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13PI 500 handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Dap CE5240X handheld computer specifications . . . . . . 13Using an external antenna . . . . . . . . . . . . . . . . . . . . . . . . 14Safe RF exposure using external antenna . . . . . . . . . . . 14More about Dap CE5240x . . . . . . . . . . . . . . . . . . . . . . . . . 14evoWalk and PI 900 handhelds . . . . . . . . . . . . . . . . . . . . . . . . 14Radix specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Safe RF exposure using external antenna . . . . . . . . . . . 15More about Radix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Basic operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Transmission accuracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Navigating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16PI 500 installation tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17PI 900 installation tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Database warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Handheld operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Commonly used keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18<Esc> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19<Enter> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Arrow keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19<Tab> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Entering responses (Yes/No) . . . . . . . . . . . . . . . . . . . . . . . 19Using the stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Reading meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Turning the device on and off . . . . . . . . . . . . . . . . . . . . . . . . . 20Dap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Radix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Charging the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Dap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Elster HandheldsUser Guide 4ContentsRadix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Resetting the handheld device . . . . . . . . . . . . . . . . . . . . . . . . . 21Dap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Radix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Logging in to the handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Holding the handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22For meter reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22For RTM installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 About Interrogator software . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Selecting a route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24RM Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Viewing handheld configuration . . . . . . . . . . . . . . . . . . . . . . 25Updating handheld configuration . . . . . . . . . . . . . . . . . . 26Exiting Elster Interrogator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275 Reading accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Navigating accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29<Esc> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29<Enter> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29<Up> and <Down> arrow keys . . . . . . . . . . . . . . . . . . . 29Reading an account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Performing a default read of an unread account . . . . . 30Performing a manual index reading . . . . . . . . . . . . . . . . 31Moving on to the next account . . . . . . . . . . . . . . . . . . . . 32Additional account reading options . . . . . . . . . . . . . . . . . . . 32Clearing index read . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Forcing unattempted account . . . . . . . . . . . . . . . . . . . . . 32Adding a trouble code . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Adding a skip code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Entering messages for an account . . . . . . . . . . . . . . . . . 34Setting the resequence flag . . . . . . . . . . . . . . . . . . . . . . . 35Removing a resequence flag . . . . . . . . . . . . . . . . . . . . . . 36Performing a multiple parameter RF read . . . . . . . . . . . 36Performing a single history/TOU RF read . . . . . . . . . . . . 39Performing a general index RF read . . . . . . . . . . . . . . . . 39Jumps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Viewing Account Details screen . . . . . . . . . . . . . . . . . . . . 41Jumping to the beginning of current route . . . . . . . . . . . . 41Jumping to the end of current route . . . . . . . . . . . . . . . . . 41Jumping to a specified sequence number . . . . . . . . . . . . 41Jumping to the next route . . . . . . . . . . . . . . . . . . . . . . . . . . 41Jumping to the previous route . . . . . . . . . . . . . . . . . . . . . . 41Jumping to next unread account in the current route . . 42Searching the current route . . . . . . . . . . . . . . . . . . . . . . . . . . 42Performing a search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Example Search - Address . . . . . . . . . . . . . . . . . . . . . . 43Example Search - Customer . . . . . . . . . . . . . . . . . . . . . 44Viewing additional information . . . . . . . . . . . . . . . . . . . . . . . 45Viewing Help and available commands . . . . . . . . . . . . 46Viewing Routes Selection screen . . . . . . . . . . . . . . . . . . . 46Viewing Route Summary screen . . . . . . . . . . . . . . . . . . . 46Viewing Account Details screen . . . . . . . . . . . . . . . . . . . .47Viewing Instruction Code screen . . . . . . . . . . . . . . . . . . . 48Viewing Location Code screen . . . . . . . . . . . . . . . . . . . . 48Viewing Error Log screen . . . . . . . . . . . . . . . . . . . . . . . . . 49Viewing Trouble Code screen . . . . . . . . . . . . . . . . . . . . . 50Viewing appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Elster HandheldsUser Guide 5Contents6 Using the VersaProbe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Configuring a VersaProbe connection . . . . . . . . . . . . . . . . . . 52Serial communication mode . . . . . . . . . . . . . . . . . . . . . . 52Bluetooth communication mode . . . . . . . . . . . . . . . . . . . 53Reading using a VersaProbe . . . . . . . . . . . . . . . . . . . . . . . . . 55Establishing the VersaProbe connection . . . . . . . . . . . . 55Reading a meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567 Installing RTMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Installing RTMs using the PI 500 . . . . . . . . . . . . . . . . . . . . . . . 59Changing out meters and indexes . . . . . . . . . . . . . . . . . 59Changing out a meter . . . . . . . . . . . . . . . . . . . . . . . . . . 60Changing out an index . . . . . . . . . . . . . . . . . . . . . . . . . . 61Installing an RTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Water meter RTM installation display . . . . . . . . . . . . . 63Gas meter RTM installation display . . . . . . . . . . . . . . . 63Programming an RTM . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Checking subcounts . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Programming the RTM . . . . . . . . . . . . . . . . . . . . . . . . . 66Using the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67Taking GPS coordinates . . . . . . . . . . . . . . . . . . . . . . . . . . .67Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Installing EnergyAxis gas modules using the PI 900 . . . . . . 69Checking subcounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Programming the RTM . . . . . . . . . . . . . . . . . . . . . . . . . .728 RTM Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76Reading a meter with verification . . . . . . . . . . . . . . . . . . . . . . .76Programming for verification . . . . . . . . . . . . . . . . . . . . . . .78After failed verification . . . . . . . . . . . . . . . . . . . . . . . . . . .78After successful verification . . . . . . . . . . . . . . . . . . . . . . .799 Communicating with Route Manager . . . . . . . . . . . . . . . . . . . 80Establishing communications . . . . . . . . . . . . . . . . . . . . . . . . . 80Downloading routes from Route Manager to device . . . . . . 82Uploading routes from device to Route Manager . . . . . . . . 83Removing routes from the handheld device . . . . . . . . . . . . . 83After a successful upload . . . . . . . . . . . . . . . . . . . . . . . . . 83Without receiving the routes first . . . . . . . . . . . . . . . . . . . 83Updating handheld files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8310 Setting up devices in Route Manager . . . . . . . . . . . . . . . . . . . 85Handheld device properties . . . . . . . . . . . . . . . . . . . . . . . . . . 85VersaProbe properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Scanner and GPS properties . . . . . . . . . . . . . . . . . . . . . . . . . . .87A Accelerator keys for meter reading . . . . . . . . . . . . . . . . . . . . . 89B Accelerator keys for installing RTMs . . . . . . . . . . . . . . . . . . . . . 90C Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91General troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Elster HandheldsUser Guide 6ContentsTrouble in connecting the device to Route Manager . . . . . . . 91D Programming Pre Gen 5 RTMs. . . . . . . . . . . . . . . . . . . . . . . . . 92Gen 2 RTMs (FCC ID G8J3GNAMR8) . . . . . . . . . . . . . . . . . . . . 92Gen 2.5 water pit RTMs (FCC ID G8JPIT25) . . . . . . . . . . . . . . 92Gen 2.5 water remote RTMs (FCC ID G8JGEN25) . . . . . . . . . 92Gen 3.x water remote RTMs (FCC ID G8JGEN03) . . . . . . . . . 92Gen 3.x gas remote RTMs (FCC ID G8JGEN03) . . . . . . . . . . . 93
Elster HandheldsUser Guide 7. FCC and Industry Canada complianceCompliance statement (Part 15.19)PI 500:The PI500 complies with Part 90 of the FCC Rules.The FCC IDs are G8JHHI01 and G8JHHI02.PI 900:The PI900 complies with Part 15 (Class B ), Part 90 of the FCC Rules and with RSS-210 and RSS-119 of Industry Canada. The FCC ID is G8JHHI03 and G8JHHI04. The Industry Canada is 4557C-HHI03 and 4557C-HHI04.evoWalk:The evoWalk complies with Part 15 (Class B ) of the FCC Rules.The FCC ID is S28-EVO.General informationThis device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference that may cause undesired operation.Warning (Part 15.21)Changes or modifications to the equipment not expressly approved by Elster could void the user's authority to operate this equipment. User informationThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/ TV technician for help.A separation distance of at least 8 inches (20 cm) is to be maintained between the antenna and the human body and must not be co-located or operated in conjunction with any other transmitter or antenna.Industry Canada statementThe Term "IC" before the certification/registration number only signifies that the Industry Canada technical specifications were met.
Elster HandheldsUser Guide 8. Disclaimer of warranties and limitation of liabilityThere are no understandings, agreements, representations, or warranties either expressed or implied, including warranties of merchantability or fitness for a particular purpose, other than those specifically set out by any existing contract between the parties. Any such contract states the entire obligation of the seller. The contents of this technical manual shall not become part of or modify any prior or existing agreement, commitment, or relationship.The information, recommendations, descriptions, and safety notices in this technical manual are based on Elster experience and judgment with respect to the operation and maintenance of the described product. This information should not be considered as all–inclusive or covering all contingencies. If further information is required, Elster should be consulted.No warranties, either expressed or implied, including warranties of fitness for a particular purpose or merchantability, or warranties arising from the course of dealing or usage of trade, are made regarding the information, recommendations, descriptions, warnings, and cautions contained herein.In no event will Elster be held responsible to the user in contract, in tort (including negligence), strict liability, or otherwise for any special, indirect, incidental, or consequential damage or loss whatsoever, including but not limited to: damage or loss of use of equipment, cost of capital, loss of profits or revenues, or claims against the user by its customers from the use of the information, recommendations, descriptions, and safety notices contained herein.Safety informationInstallation, operation, and maintenance of this product can present potentially hazardous conditions (for example, high voltages) if safety procedures are not followed. To ensure that this product is used safely, it is important that you:Review, understand, and observe all safety notices and recommendations within this manual.Do not remove or copy individual pages from this manual, as this manual is intended for use in its entirety. If you were to remove or copy individual pages, cross references and safety notices may be overlooked, possibly resulting in damage to the equipment, personal injury, or even death.Inform personnel involved in the installation, operation, and maintenance of the product about the safety notices and recommendations contained in this manual.Within this manual, safety notices appear preceding the text or step to which they apply. Safety notices are divided into the following four classifications:Notice is used to alert personnel to installation, operation, or maintenance information that is important but not hazard related.
Elster HandheldsUser Guide 9. Caution is used to alert personnel to the presence of a hazard that will or can cause minor personal injury, equipment damage, or property damage if the notice is ignored.Warning is used to alert personnel to the presence of a hazard that can cause severe personal injury, death, equipment damage, or property damage if notice is ignored.Danger is used to alert personnel to the presence of a hazard that will cause severe personal injury, death, equipment damage, or property damage if the notice is ignored.Revisions to this documentThe following table lists the revisions to this document, the date of the release, and any notes about the changes made.Date Brief Description19 December 2007 Initial release of the document.
Elster HandheldsUser Guide 10 1. Introduction1 IntroductionThis document provides comprehensive operating instructions for the use of the following Elster handheld interrogators:• PI 500 - an RTM programmer and reader• evoWalk - RTM reader only• PI 900 - RTM installation tool onlyAbout handheld devicesHandheld devices are lightweight and easy to use handheld computer for automatic meter reading (AMR), using touch screen technology to simplify the meter reading process. The handheld device can be used to obtain meter readings in two ways:• allowing meter readers to acquire data remotely via radio frequency (RF) signals from the handheld to the RTMs.• allowing meter readers to observe and manually enter and store meter readings in the unit.About This manualThis guide provides instructions for setup, installation, operation and troubleshooting of the handheld device. It is structured for use as an adjunct to Elster system training, as well as a standalone instruction guide and reference. The screen shots shown in various illustrations may vary slightly from your handheld's display. AudienceThis document is designed for utility industry meter readers and supervisory staff. In order to establish appropriate levels of detail for the material, this document assumes the following:• The user is experienced in reading meters of the type currently compatible with Elster RTMs and possesses all the skills necessary to conduct meter reading by conventional means.• The user has little or no prior expertise with AMR technology. • The user is competent in the basic use of computers and software. New usersIf you are new to Elster AMR products, or are new to AMR products in general, please take some time to go through all the sections of the user guide. Observe how each function of the handheld device serves the ultimate goal of the unit: getting accurate readings from meters and into the billing system in the quickest and easiest way possible.
Elster HandheldsUser Guide 11 1. IntroductionExisting usersIf you are already familiar with Elster AMR products, you will still find it helpful to go through the Introduction and detail sections to understand how the features of the handheld device work together and what information is needed to perform each feature.Automatic meter readingThe Elster system uses radio frequency (RF) signals to allow utility personnel to read meters from a distance while the reader is in motion. This technology is called automatic meter reading (AMR). This technology greatly increases the speed at which routes can be covered with a high degree of accuracy.Basic AMR componentsAn automatic meter reading system requires the following basic components:• RTM - The RTM interfaces with meter index mechanics, translates the index reading into digital signals to capture data from meter; additionally, it receives commands from and transmits meter data to an interrogator.• Interrogator - At its simplest, the interrogator remotely reads meter data transmitted by RTMs. At more sophisticated levels, an interrogator may also program RTMs, store route data, selectively wake up RTMs, verify RTM conditions and data and set meter coordinates, among other functions.• Antennas - Both the RTM and the interrogator use antennas to broadcast and receive RF signals. Many handheld interrogators use a single antenna for both transmitting and receiving (antenna may be internal or external).The interrogator sends out an RF signal to the desired RTMs. Upon receiving an authorized command, the RTM transmits its stored meter data. OverviewThe handheld device is part of the Elster AMR system. The system uses mobile, two-way, RF communication technology to request and collect specific data from individual meters. The data to be collected, along with the actual collected data, is managed by Route Manager software and its interface to the utility company’s information system. The Elster AMR system includes:• RTMs that encode, process, and store individual meter data and, on command from an interrogator, transmit requested meter data. This processing and storing of meter data and two-way communication provides data acquisition flexibility usually associated with more expensive fixed-base AMR systems.• interrogators that establish a two-way communication link with individual RTMs and
Elster HandheldsUser Guide 12 1. Introductionrequest, receive, and store specific meter data for transfer to route management software. Interrogators offer a lower infrastructure investment over a fixed-base system with operational flexibility, efficiency and cost-savings. Interrogators include handheld computers and van-based mobile interrogators: • route management software that processes route files from a utility’s customer information system (CIS); downloads and uploads meter routes to and from interrogators; stores meter readings for local validation, editing and analysis, and creates files to transfer meter readings to the utility’s CIS.Interrogation method TRACE (gas and water) evolution (water) EnergyAxis (gas)walk by (handhelds) PI 500, PI 400, PI 300 evoWalk PI 900drive by (mobiles) CMMI, MMI evoDrive N/A
Elster HandheldsUser Guide 13 2. About handheld devices2 About handheld devicesThe handheld device provides a wide range of meter data collection functions and can serve as the main meter reading device in smaller utilities. The unit provides a combination of functionality and ruggedness that make it an attractive option for Elster AMR users.Elster uses three handheld devices for its systems.PI 500 handheldThe PI 500 handheld device is the handheld interrogator for all Elster TRACE AMR products. The PI 500 is a rugged Microflex CE5240X handheld computer from DAP Technologies modified with a TRACE Interrogator PC Card and Elster software. This reliable handheld interrogator is designed for the collection of both RF and manual reads from gas and water meters and is compatible with all TRACE RTMs. In addition, the PI 500 can operate as an installation tool by programming newly installed TRACE RTMs.Figure 2-1. Dap 5240X handheldDap CE5240X handheld computer specifications• Windows CE operating system• .NET Framework 4.2 • 400 MHz Intel Xscale processor• 64 MB RAMTRACE evolution EnergyAxisPI 500PI 400PI 300evoWalk PI 900
Elster HandheldsUser Guide 14 2. About handheld devices• 3.5" QVGA TFT Color LCD resistive touch-screen• 54-key ergonomic keypad with separate numeric keys• Rechargeable Lithium Ion battery• TRACE Interrogator PC card• Elster software• Half-duplex RF communications• RF Transmitter - 451 MHz• RF Receiver - 414 MHz• FCC compliance: Part 90, FCC ID# G8JHHI01• Operating temperature: -4 °F to +122 °F (-20 °C to + 50 °C)• Ethernet communications through charging cradle• The Dap 5240X is IP-67 rated (1 meter submersion). The Elster nose cone is IP-67 rated (1 meter submersion)• IEC 68-2-32 method - 2 meter drop onto concrete testUsing an external antennaAn external antenna may be mounted on the roof of your vehicle and attached to the PI 500 for increased reading performance. In this mode of operation, a meter reader MUST stop the vehicle before using the handheld device to read an RTM. Caution: For safely reasons, a meter reader should not drive and operate the handheld device at the same time.Safe RF exposure using external antennaThe antenna used for the PI 500 transmitter must be installed to provide a separation distance of at least 9.5 inches (24 cm) from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.More about Dap CE5240xFor more information on the Dap handheld and its cradle, please refer to the Dap Microflex CE5000 User's Guide shipped with your Dap handheld.evoWalk and PI 900 handheldsThe evoWalk handheld device is the handheld interrogator for Elster evolution AMR products. The evoWalk is a rugged Radix handheld computer modified with an evolution PC Card and Elster software. This reliable handheld interrogator collects both RF and manual reads from water meters and is compatible with evolution RTMs. The PI 900 handheld device is the handheld installation tool for Elster’s EnergyAxis System Gas Module. The PI 900 is a rugged Radix handheld computer with the EnergyAxis PC card installed. This handheld allows field personnel to install the EnergyAxis Gas Module onto gas meters.
Elster HandheldsUser Guide 15 2. About handheld devicesFigure 2-2. Radix FW900 handheldRadix specifications• Windows CE operating system• .NET Framework 4.2 • 400 MHz Intel XScale PXA255 • 128 MB RAM; 128 MB Flash• 3.5” *89mm) 240 x 320 TFT 65K Color industrial grade touch screen• 48-key ergonomic keypad with separate numeric keys• User replaceable lithium-ion battery pack, 3 hour charge, up to 8 hours use• EnergyAxis PC card• Elster software• RF Transmitter - 900 MHz• RF Receiver - 900 MHz• FCC compliance: Part 90 and Part 15. The FCC ID is G8JHHI03. • Operating temperature: -4 °F to +140 °F (-20 °C to + 60 °C)• USB, Ethernet, serial, IPP, multiple communications ports• IP-67 rated (1 meter submersion)• Elster nose cone is IP-67 rated (1 meter submersion)• MIL-STD-810F method - 1.5 meter drop onto concrete testThe evoWalk and PI 900 handhelds do not support using an external antenna.Safe RF exposure using external antennaThe antenna used for the evoWalk and PI 900 transmitter must be installed to provide a separation distance of at least 8 inches (20 cm) from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.More about RadixFor more information on the Radix handheld and its cradle, please refer to the Radix FW900 User's Guide shipped with your handheld.
Elster HandheldsUser Guide 16 2. About handheld devicesBasic operationThe handheld device is pre-loaded with Elster software which allows for either automatic or manual meter reading functions, or both. The routes are loaded into the handheld using Route Manager software. Once the interrogator establishes two-way communications with an Elster RTM, the following data can be collected from various electronic indexes in the RTM through the use of commands:Data collected by the handheld device is validated, audited and stored for subsequent uploading to Route Manager. Meter reading instructions are downloaded to interrogators indicating what data is required from each RTM in the route. Changes to reading instructions are made in Route Manager or in the CIS system to ensure that whatever specific information is needed gets collected. Not all data is requested from all RTMs making route read-times as low as possible.Transmission accuracyThe accuracy of transmitted data is insured in two ways:• the RTM only replies after detection of its unique serial number• the RTM transmits an error-detection code with the meter data that is used by the interrogator to confirm that the data has been received without errors. Within the handheld device are programmable Trouble Codes and a free-form text message field for specific account details.Navigating Simple menu commands allow access to the software functions. These commands fall into either Route functions or Route Manager Communications functions. From the Route Selection function a user can specify which of the loaded routes are targeted for reading operations. Route Manager Communications provides for downloading route information and uploading read data from the handheld device to the Route Manager software. Once the route is loaded, readings can be done automatically over RF, over RF with verification against the manual meter reading input, or via manual reading input. Accelerator keys are provided, along with on-demand help, to provide advanced account and route navigation. See Appendix A, “Accelerator keys for meter reading” and Appendix B, “Accelerator keys for installing RTMs” for details.Data collected TRACE handhelds evoWalkCurrent meter reading Yes YesDaily meter readings (35 days)aa. Addressable readings often used for billing customer move in/move out.Any, All, or None AllTOU indexesbb. Used for billing-rate structure or to encourage conservation.Up to 4 NoWater leakage Yescc. With programmable thresholds.YesTamper and other alarms Yes Yes
Elster HandheldsUser Guide 17 2. About handheld devicesPI 500 installation toolRecently added functionality allows users to operate the PI 500 as an installation tool for TRACE RTMs. In this mode the device performs the following actions:• setting initial index value (to match the existing mechanical index reading)• setting leak detection parameters (water only)• programming of the predivider and pressure compensation factor (gas only)• verifying or updating of the date and time settingSee Chapter 7, “Installing RTMs” for details.Note: When used as an installation tool, the PI 500 must be used with the short range antenna to ensure proper communication with the RTM.With optional hardware, the handheld device can also capture the meter latitude and longitude values for use by Elster mobile interrogators and other mapping programs.PI 900 installation toolThe PI 900 is an installation tool for EnergyAxis gas module RTMs. This device performs the following actions:• setting initial index value (to match the existing mechanical index reading)• programming of EnergyAxis gas modules• verifying or updating of the date and time settingSee Chapter 7, “Installing RTMs” for details.Database warningDo not attempt to modify or edit any of the database tables or files outside of the Elster handheld / Route Manager environment without prior authorization by Elster technical support personnel. Unauthorized manipulation of these files may void your software service agreements.
Elster HandheldsUser Guide 18 3. Handheld operation3 Handheld operationCommonly used keysThe handheld’s keyboard allows the user to access software functions. Elster handhelds respond to the keystrokes independent of hardware. Note: All letters are assumed to be upper case. Function keys <F1> - <F4> are also used.Figure 3-1. Dap CE5240x handheld keyboardTabArrow keysReset and Function
Elster HandheldsUser Guide 19 3. Handheld operationFigure 3-2. Radix handheld keyboard<Esc>• Cancels operation• Exits screen<Enter>• In menus/list boxes, selects item• In editable field, submits entry• When on an unread RF account, triggers an RF read• With Automove on and on a completed account, and moves to next account•In Details list box (History and TOU) initiates single interrogation of highlighted itemArrow keysThese keys (<Up>, <Down>, <Left>, and <Right>) are used to navigate directionally in the screen. <Tab>• Navigates between fields within the current screen (messages, search, etc.). Entering responses (Yes/No)You respond to questions using either of the following methods:• Tap the button Yes or No with the stylus• Press <Y> or <N> on the keyboard• Moving to the desired button by using left/right arrow keys and pressing <Enter> when the button is highlightedRadix R buttonArrow keys
Elster HandheldsUser Guide 20 3. Handheld operationUsing the stylusUse the stylus to tap a command button or to move focus to a data entry field. If you do not have a stylus, use the tip of your fingernail (not the soft pad of your finger).Reading metersUsing the handheld device for meter reading is easy. The reading cycle consists of four main stages:1. Preparation:a. Prepare the handheld device to accept the route from the Route Manager software by touching the F3 - Route Manager Communications line in the main menu or by pressing <F3>. b. Once the handheld device is ready to accept a connection, Route Manager can connect to the handheld device and the route is transferred from Route Manager to the handheld device.See Chapter 9, “Communicating with Route Manager.”2. Initiate meter reading process:• Begin meter reading by touching the F2 - Route Selection line in the main menu or by pressing <F2>. The handheld device will display the Route Selection screen that allows you to select a route for reading.See Chapter 5, “Reading accounts.”3. Acquire meter readings:• If the meter shown on the Read screen has a RTM, then press <Enter> to begin the read process. The handheld device will interrogate the RTM, report the reading, and display the next meter in the route. If the meter is manually read, then enter the numeric meter reading and press <Enter> to move to the next account.4. Transfer read data to Route Manager:• When all readings have been gathered, the handheld device is unloaded by pressing <Esc> to exit the route and return to the Main Menu. Then press <F3> to enter Route Manager Communications. After the handheld device connects to Route Manager, the handheld device will transfer stored readings to Route Manager on the PC.See “Uploading routes from device to Route Manager” on page 83.Turning the device on and offDapTo turn the handheld on, press the <F1> key. If the handheld device is not in its charger, it will normally turn off after three minutes of no activity. To turn the handheld off, press the Blue key then press the <F1> key.RadixTo turn the handheld on, press and hold the <Radix R> key until the handheld turns on.The handheld turns off automatically after the handheld had been idle for more than two minutes; the idle timeout is configurable (see the FW900 User Guide for details).
Elster HandheldsUser Guide 21 3. Handheld operationCharging the deviceDapPlace the handheld securely in its charging cradle to recharge the battery. The handheld will automatically turn on once it is placed in the cradle. The Battery Status Light on the bottom right corner of the handheld will light up indicating a connection has been made:• red light indicates that the unit is charging• yellow light indicates that charging is not possible due to various reasons• green light indicates that the unit is fully chargedRadixPlace the handheld in its cradle to recharge the battery. The red Battery Status Light on the top right corner of the handheld will flash on and off while the battery is charging. Once that battery is fully charged, the status light will remain on.Resetting the handheld deviceDapYou may occasionally need to deliberately reset the handheld. The handheld is a computer and it can be reset like a desktop computer. You can reset the handheld device by simultaneously pressing the <F1> + <0> + <9> keys for several seconds until the handheld beeps. After the second beep the handheld starts the reboot process.After the reboot, the Elster PI software will automatically be loaded.Note: The three keys need to be depressed for a few seconds to start the reset. RadixNote: The Radix handheld will not reload the Elster PI software if it is in its cradle when rebooting using this process.To reset the handheld:1. Hold down the <R> + <X> + <↑> keys down simultaneously for several seconds.2. Release the keys when the screen goes blank.3. Recalibrate the touch screen as directed.The Elster PI software will reload if the handheld is not in the cradle.Logging in to the handheldIf security is enabled for the handheld device, then the meter reader must login before any routes can be selected. The login information consists of a user name and password. Different levels of security can be set in Route Manager for each user (refer to the Route Manager User Guide for details).
Elster HandheldsUser Guide 22 3. Handheld operationHolding the handheldFor meter readingWhen using a handheld device to read RTMs, hold the handheld device at a distance of at least 10 feet from the RTM. It should be held between a 45° to 90° angle from the ground (figure below).For RTM installationWhen programming a RTM, the handheld device uses short range radio frequency. The handheld device should be held from 0 to 3 feet from the RTM. The angle of the handheld does not matter. See Chapter 7, “Installing RTMs” for details.
Elster HandheldsUser Guide 23 4. About Interrogator software4 About Interrogator softwareAfter successfully logging into the handheld device, you will first see the Interrogator splash screen followed by the main menu screen.
Elster HandheldsUser Guide 24 4. About Interrogator softwareThe main menu screen allows the selection of the following modes:• Route Selection (see “Selecting a route” on page 24)• Route Manager (RM) Communication (see “RM Communication” on page 24)• View Configuration (see “Viewing handheld configuration” on page 25)Selecting a routeTo select a route to read:1. Press <F2> or select Route Selection. A listing of route Names and Types loaded in the device displays. 2. To select the route for reading touch the desired route on the screen.— Or —Use the <Up> and <Down> arrow keys to select the route and press <Enter>.The first account in the route displays. See Chapter 5, “Reading accounts” for details.RM CommunicationThe RM Communication mode is used to exchange data files and other information with Route Manager. To view the RM Communications screen:1. Press <F3>.— Or —Select <F3> - RM Communication.The specified communication port opens, the Communications screen displays and initiates polling for incoming messages from Route Manager.
Elster HandheldsUser Guide 25 4. About Interrogator softwareSee Chapter 9, “Communicating with Route Manager” for details.Viewing handheld configurationTo the configuration of the handheld:1. Press <F4>.— Or —Select <F4> - View Configuration to view the configuration settings for the handheld device. The View Configuration screen displays the current configuration for the handheld.
Elster HandheldsUser Guide 26 4. About Interrogator softwareUpdating handheld configurationNote: The configuration settings should only be modified by the handheld administrator. 1. From the View Configuration screen you can press <F4> again to access the Update Configuration screen. The figure below shows the fields available for update. The table below details the information entered on the Configuration Update screen:Item DescriptionHH Name Enter a maximum of 10 characters for the handheld name. Note: The entered name must match the handheld name in Route Manager.Auto Move Select:•True - to automatically display the next account’s screen after a good read•False - to stay on the account screen after a readCon Type Set the connection type:•1 - for Ethernet communicationNote: Contact Elster Customer Support for other types of communications options.Tamper Try[PI 500 only]Enter a value of 0 to 10 to indicates how many attempts are made to clear a tamper status. Note: A higher number will increase battery usage and reducing the amount of time before the handheld needs to be recharged. To maximize battery life, Elster recommends setting this value to 0.Cradle Port number of the cradle. Note: Do not change unless directed by Elster Customer Support.IP Port number used for IP communications.Note: Do not change unless directed by Elster Customer Support.
Elster HandheldsUser Guide 27 4. About Interrogator softwareTo exit from the Update Configuration screen without making or saving changes, press <Esc>.2. After making changes, press Update to save your changes. A confirmation box will appear to verify that you really want to save your changes. 3. Tap the button Yes or No with the stylus.— Or —Press <Y> or <N> on the keyboard.Exiting Elster Interrogator1. While the main menu screen is open, press <Esc> to exit the software. A dialog displays asking you to confirm you wish to exit. Ftp Port number used to FTP file transfers.Note: Do not change unless directed by Elster Customer Support.Extend Battery Life[PI 500 only]If checked, the RF communications port will be closed after each read to maximize battery life.If unchecked, the communications port remains open between reads allowing faster reads.Capture GPS on Read[PI 500 and evoWalk]If checked and the account GPS coordinates are 0, the meter reader will be asked if they want to capture the RTM GPS coordinates. See “Taking GPS coordinates” on page 67 for details.Item Description
Elster HandheldsUser Guide 28 4. About Interrogator software2. Use <Tab>, <Left> or <Right> arrow keys to select the response.— Or —Touch Yes or press <Y> or press <Enter> when the button is highlighted to accept the selection.Touch No or press <N> or press <Enter> when the button is highlighted to cancel.
Elster HandheldsUser Guide 29 5. Reading accounts5 Reading accountsNavigating accountsYou can use the handheld's keyboard or the touch screen using a stylus to execute functions. The handheld responds to the keystrokes independent of platform. All letters are assumed to be upper case. Function keys <F1> - <F4> are also used.<Esc>• Cancels an operation• Closes the current screen<Enter>• In menus/list boxes selects item• In editable field submits entry• With Automove on, submits entry and moves to next Account• In Details list box (History & TOU) initiates single interrogation of highlighted item• In Read box on Data Entry Screen, initiates RF interrogation of current account<Up> and <Down> arrow keysThese keys are used to navigate between accounts within the current Route. When either the first or last account is reached an audible warning will sound and the display will remain on the current account.Reading an accountAfter selecting a route (see “Selecting a route” on page 24), you will see the first account in the route. If there are appointments set for selected route, the message, “Do you want to view the appoints for this route?”, will display on the screen (see “Viewing appointments” on page 50).Note: The appearance of the handheld display is configurable. Refer to the Route Manager User Guide for details. Your handheld display may appear different from examples shown in this manual.
Elster HandheldsUser Guide 30 5. Reading accountsThe Read screen appears as below.Index reads can be entered in either of the following ways:• manually (see “Performing a manual index reading” on page 31)• as part of a single or multiple parameter RF read (see “Performing a default read of an unread account” on page 30)• as part of a multiple parameter read of Index, History, and TOU:•“Performing a multiple parameter RF read” on page 36•“Performing a single history/TOU RF read” on page 39•“Performing a general index RF read” on page 39Note: History and TOU reads can be performed either singly or as part of a multiple parameter read of Index, History and TOU.From this screen you can perform the following tasks:•“Adding a trouble code” on page 33•“Adding a skip code” on page 33•“Entering messages for an account” on page 34Performing a default read of an unread accountTo trigger a single or multiple parameter RF read of the RTM:• If the current read value is -2 and the RTM number is not blank, press <Enter>.The handheld will read the current meter (index), as well as any requested History or TOU VRT reads.RF interrogation starts and the status displays as Reading RTM and the background of the display changes color.Rt: Route ID Account Sequence No.: 1Address line 1: first 20 charactersAddress line 2:remaining 20 charactersCustomer Name: first 20 characters of the customer’s nameRtm: RTM Serial NumberMn: Meter Number LC: Location CodeIC: Instruction CodeRd: Index Read –>: Direction of Data EntryTC: Trouble CodeSt: Account StatusD:0-35 Number of VRT details (requests) availableAM-off/on AutoMove enabledMsg-2 There are 2 messages in the alarm category.AC or BT: the source of power for the handheld: •AC from cradle• BT from batteryHi100% : shows that the battery is charged at 100%
Elster HandheldsUser Guide 31 5. Reading accountsIf Enable sound is enabled, a sound will notify you of the status of the reading (success or fail).If Automove is enabled and the reading was successful, the display shows the next account in the route. If the account just read is the last one in the current route an audible alert will sound.Once the interrogation is completed the account record will be updated. Performing a manual index readingTo perform a manual index read:1. In the Rd: text box, enter digits (from 0 to 9) for the meter reading.2. Press <Enter>.The direction of manually reading a meter is shown by the arrow (-> or <-) by the reading and is dependant on the read direction setting for the meter type. Note: Reads may be entered from left to right or from right to left.
Elster HandheldsUser Guide 32 5. Reading accountsThe number entered will be checked against:• The number of dials as reported in Route Manager for the account. This option can be turned off/on in Route Manager.• Upper Limit and Lower Limit for the account as reported in Route Manager. This option can be turned off/on in Route Manager.• Previous read for the account as reported in Route Manager. A zero (0) uploaded for the value to check turns this option off.If the entered index read fails the verification above a message displays asking if it should be recorded or cancelled. 3. Choose the option by selecting OK to record or press <X> to cancel.Moving on to the next accountIf the Automove option is enabled, a successful read will cause the display to automatically move to the next account in the route. When either the first or last account is reached an audible warning will sound and the display will remain on the current account.Additional account reading optionsThe following accelerator keys can be used from the Read screen as part of the meter reading process.Clearing index readAccelerator key: <C>Pressing <X> has no effect.After pressing <C>, the reading is cleared and the cursor is positioned in the index read field waiting for the entry to overwrite the previous reading.Forcing unattempted accountAccelerator key: <F>Pressing <X> has no effect.
Elster HandheldsUser Guide 33 5. Reading accountsIf the account had a manual reading, then after pressing <F>, a message dialog displays asking you if you wish to reset the account:• Selecting Yes clears the reading and trouble code and sets the account status to Unattempted. • Selecting No has no affect on the account. Adding a trouble codeAccelerator key: <T>Pressing <X> has no effect.Trouble codes are used to indicate problems with obtaining readings. A trouble code should be entered with a reading. You can enter up to two trouble codes for a reading.1. While in the Read screen, press <T> to move the cursor to the Trouble Code field. 2. Enter a one or two digit trouble code. 3. To review the list of available trouble codes, press <T> again to display the Trouble Codes List screen.4. Use the <Up> and <Down> arrow keys to select the desired trouble code from the list.5. If needed, enter a second trouble code by tapping to select the desired trouble code from the Trouble Code 2 Menu.6. Press <Enter> to update the account with the selected trouble code.— Or —Press <Esc> to close the window without entering a trouble code.Note: The stylus can be used to select the desired Trouble Code from the list. This action updates the account with the selected Trouble Code and closes the window.Adding a skip codeAccelerator key: <S>Pressing <X> has no effect.
Elster HandheldsUser Guide 34 5. Reading accountsSkip codes are used to indicate a reason why an account could not be read. A skip code should be entered when a reading cannot be obtained.1. While in the Read screen, press <S> to display the Skip Code list. 2. Use the <Up> and <Down> arrow keys to select the desired skip code from the list.3. Press <Enter> to update the account with the selected skip code.— Or —Press <Esc> to close the window without entering a skip code.Note: The stylus can be used to select the desired Skip Code from the list. This action updates the account with the selected Skip Code and closes the window.Entering messages for an accountAccelerator key: <M>Pressing <X> has no effect.Note: Messages can be allowed or disallowed for editing in the Device configuration in Route Manager. Route Manager can be configured to sound an alarm if the message contains an alarm. If sound is disabled a message box will pop up with the warning. See the Route Manager User Guide for details.To view or enter a message regarding an account:1. While in the Account screen, press <M> to open the Messages screen.2. Press <Tab> or select a message field with the stylus to move the cursor to the message for editing.3. Enter text in either of the following:• a 19-character message (MSG)• up to three 20-character user messages (1, 2, and 3)These messages can be sent from Route Manager. If M appears in the lower Information bar of the data entry display, the account contains one or more messages. If !! follows the message then one of the messages contains an alarm.• a Trouble Message This is an 80-character message used to specify trouble conditions when no utility
Elster HandheldsUser Guide 35 5. Reading accountstrouble code applies.4. Press <Esc> to close the Message screen. A message dialog displays asking if you want to save changes to messages.5. Press Yes or <Y> to save the changes and close the screen.— Or —Press No or <N> to close the screen without saving changes to messages.Setting the resequence flagAccelerator key: <Q>Pressing <X> has no effect.If a route’s accounts are out of sequence, setting the Resequence flag marks the route for resequencing by date time stamp during reading the route. The resequencing is done in the Billing system after uploading the route to Route Manager.1. With an account in the route displayed, press <Q>.A dialog displays asking you to confirm the resequence.
Elster HandheldsUser Guide 36 5. Reading accountsThe message box will pop-up to verify if resequencing is desired. 2. Select either Yes or No by:• Touching Yes or No.• Pressing <Y> or <N> on the keyboard.• Moving to the desired button by using <Left> or <Right> arrow keys to select the response and press <Enter>.Removing a resequence flagTo remove a resequence flag from a route:1. With an account in the route displayed, press <Q>.A dialog displays asking you to confirm the resequence.2. Select No or press <N>.Performing a multiple parameter RF readAccelerator key: <R>Pressing <X> has no effect.Use the multiple parameter RF read to get the index read and all the VRT requests.1. With an account in the route displayed, press <R>.— Or —Press <Enter> on an unread account.RF interrogation starts and the status displays as Reading RTM, Reading History and Reading TOU and the background of the display changes color.
Elster HandheldsUser Guide 37 5. Reading accounts
Elster HandheldsUser Guide 38 5. Reading accountsIf Enable sound is enabled, a sound will notify you of the status of the reading (success or fail).If Automove is enabled and the reading was successful, the display shows the next account in the route. If the account just read is the last one in the current route an audible alert will sound.Once the interrogation is completed the account record will be updated.
Elster HandheldsUser Guide 39 5. Reading accountsPerforming a single history/TOU RF readIf a D appears in the lower left corner of the data entry display, the account contains one or more History and or TOU requests. 1. To retrieve the history or TOU request, press <D> to display a pop-up list of all requests.2. Use the Up / Down arrow keys or a stylus to select the History/TOU request to read.3. Press <Enter> to start the interrogation.An RF communications window will open and RF interrogation will start. The user will be able to watch commands issued and replies returned from the target RTM. The list will be updated with the information obtained from the RTM for the chosen VRT request.If a valid index read does not exist, one will be added to any single History requests.A new index read will be added to any Single TOU request.Once the interrogation is completed the account record will be updated. 4. Press <Esc> to close the screen.Performing a general index RF readAccelerator key: <G>Pressing <X> has no effect.Use a general index RF read to obtain an “on the fly” read of an RTM. Note: The results of a general index read are not returned to Route Manager.1. With an account in the route displayed, press <G>.A popup display opens.
Elster HandheldsUser Guide 40 5. Reading accounts2. Enter the desired RTM number and press <Enter>. An RF communications window will open and RF interrogation will start. You can watch commands issued and replies returned from the target RTM. When the interrogation is completed, the communications commands will be replaced with read results. Note: Data is NOT added to the database.
Elster HandheldsUser Guide 41 5. Reading accountsJumpsJumps are moving from the current account in the current route to various other accounts and routes. Viewing Account Details screenAccelerator key: <A>Press <A> to trigger a jump to the Account Details screen of the selected account on the data entry screen.Pressing <X> has no effect.Press <Esc> to close Account Details screen.Jumping to the beginning of current routeAccelerator key: <B>Press <B> to trigger a jump to the first account in the current route.Press <X> to return to the screen displayed prior to the jump.If you press <B> at the beginning of the route a beep sounds and the display remains on the current account.Jumping to the end of current routeAccelerator key: <E>Press <E> to jump to the last account in the current route.Press <X> to return to the screen displayed prior to the jump.If you press <E> at the end of the route a beep sounds and the display remains on the current account.Jumping to a specified sequence numberAccelerator key: <J>1. Press <J> to jump to a specified sequence number in the current route.2. After pressing the J hot key an entry window will pop up. 3. Type the sequence number in the box and 4. Press <Enter>.Press <X> to return to the screen displayed prior to the jump.Jumping to the next routeAccelerator key: <N>Press <N> to jump to the next route.Pressing <X> has no effect.If you press <N> on the last route a beep sounds and the display remains on the current account.Jumping to the previous route Accelerator key: <P>Press <P> to jump to the first account in the previous route.Pressing <X> has no effect.
Elster HandheldsUser Guide 42 5. Reading accountsIf you press <P> on the first route a beep sounds and the display remains on the current account.Jumping to next unread account in the current routeAccelerator key: <U>Press <U> to jump to the next account with a index read of -2 and trouble code 0 in the current route.Press <X> to return to the screen displayed prior to the jump.Searching the current routeSearches allow you to jump to any specified account in the current route. The following searches are available:• Account number•RTM number• Meter number• Customer (name)•(Customer) Address• Premise code• Specific trouble code• Any trouble codePerforming a search1. Press <H> to display the search type dialog.2. Use the <Up> and <Down> arrow keys or the stylus to select the type of search.— Or —Press <Tab> or use the stylus to select fields on the screen.3. Select whether Exact Match is wanted or the search performed by partially submitted information, Like Match, is preferred (except for search for accounts with trouble code).
Elster HandheldsUser Guide 43 5. Reading accounts4. Enter the Search For text string.5. Click Search to begin the defined search — Or —Press <Enter> while the Search button is highlighted.6. Press <Esc> to cancel the search.Searches with only one account returned will jump directly to that account.If the search results in multiple accounts, the results list will present the list of accounts:7. To jump to an account, select an item from the results list and press <Enter>.Or Select the account by tapping with the stylus.8. Press <Clear> to clear the search and to start over.9. Press <X> to return to the account displayed prior to pressing <H>.Note: RTM number for exact search has to be 8 digits.Example Search - AddressTo search for all addresses that begin with "3102 DEWAR":1. Enter 3102 DEWAR in the Search For string.2. Select 5 Address.3. Click Like Match.
Elster HandheldsUser Guide 44 5. Reading accounts4. Click Search.If multiple accounts are found, they are displayed as Address followed by first part of address. 5. Select the account to view the account’s screen.6. Press <H> to return to the search results screen.— Or —Click Clear to return to the search screen to start a new search.Example Search - CustomerTo search for all Customers named "Smith":1. Enter Smith in the Search For string.2. Select 4 Customer.3. Click Like Match.
Elster HandheldsUser Guide 45 5. Reading accounts4. Click Search.Multiple accounts show Customer name and first part of the Address. 5. Select an account to view the account’s screen. 6. If that account is not correct, press <H> to return to the search results screen.— Or —Click Clear to return to the search screen to start a new search.Viewing additional informationThe Account Data Entry screen provides access to several information screens. Most of these take the form of a dialog.Press <Esc> to close the information screen and return to the Account Data Entry screen.
Elster HandheldsUser Guide 46 5. Reading accountsViewing Help and available commandsAccelerator key: <F1>Pressing <X> has no effect.To display the information:• Use the <Up> and <Down> arrow keys to select the desired accelerator key from the list and press <Enter>.• Click the desired function with the stylus.• Press the shortcut letter on the keyboard.• Press <Esc> to close the dialog.Viewing Routes Selection screenAccelerator key: <F2>Pressing <X> has no effect.The Routes Selection screen allows you to select a route to be processed.To select a route from a list:1. Press <F2> to view the Routes Selection screen.2. Use the <Up> and <Down> arrow keys to select the desired route.3. Press <Enter> to view the first account in the selected route.Note: Clicking the desired route with a stylus jumps to the first account in the selected route4. Press <Esc> to close the dialog.Viewing Route Summary screenAccelerator key: <F3>Pressing <X> has no effect.The Route Summary screen shows battery life (%) as well as statistics collected from the route.1. Press <F3>.
Elster HandheldsUser Guide 47 5. Reading accountsA list of routes displays.2. Use the <Up> and <Down> arrow keys to select the desired route.3. Press <Enter>.A dialog displays the Route Summary screen.4. Press <Esc> to close the dialog.Viewing Account Details screenAccelerator key: <A>The Account Details screen displays additional information about the account.1. Press <A> to display the account details of a selected account on the data entry screen.2. Press <Esc> to close the dialog.
Elster HandheldsUser Guide 48 5. Reading accountsViewing Instruction Code screenAccelerator key: <I>Instruction codes are used to indicate instructions for Meter Reader. 1. Press <I> to view the list of available instruction codes.2. Press <Esc> to close the dialog.Viewing Location Code screenAccelerator key: <L>Location codes are used to indicate the location of meters and RTMs. 1. Press <L> to view the list of available location codes.
Elster HandheldsUser Guide 49 5. Reading accounts2. Press <Esc> to close the dialog.Viewing Error Log screenAccelerator key: <O>1. Press <O> to view the Error Log screen.2. Use the <Up> and <Down> arrow keys to move within the screen.3. Press <Esc> to close the dialog.
Elster HandheldsUser Guide 50 5. Reading accountsViewing Trouble Code screenAccelerator key: <T>Trouble codes are used to indicate problems with obtaining readings. 1. Press <T> to view the list of available trouble codes.2. Use the <Up> and <Down> arrow keys to move within the list.3. To enter a Trouble Code 2, tap the screen with the stylus then use the <Up> and <Down> arrow keys to move within the list.4. Press <Esc> to close the dialog.Viewing appointmentsRoute Manager allows you to set appointments for an account. To view appointments for a selected account:1. From the Routes Selection screen, select a route.2. If there are appointments set for selected route, the message, “Do you want to view the appointments for this route?”, will display on the screen.3. Click on Yes to view the list of current appointments for the selected route.After clicking on Yes to view the list of appointments, a brief list will display all appointments set for selected route.
Elster HandheldsUser Guide 51 5. Reading accountsNote: Only appointments whose date is greater than or equal to the current date will be displayed.4. To view the appointment details, click Full List. The appointment date/time, customer name, service address, and note will be displayed. The full appointment screen will also be displayed just prior to moving to the account on the route for which the appointment was made.5. Click OK to close the Appointments screen.
Elster HandheldsUser Guide 52 6. Using the VersaProbe6 Using the VersaProbeThe VersaProbe device is a universal probe for remote reading of water meters equipped with a remote register and touchpad. With a true open-architecture design, it allows the utility to read any brand touchpad meter in the system with a single probe, eliminating the need for multiple sets of reading equipment. The VersaProbe can be used as a standalone device (disconnected mode) or attached to a handheld device (connected mode). When used as a standalone device, the VersaProbe will store reads until it is attached to the handheld device at a later time. The reads are then unloaded and attached to the correct accounts in the route. Configuring a VersaProbe connectionThe VersaProbe can communicate to the handheld device using either a serial or Bluetooth connection. All communications use the Sensus I/O mode.Serial communication modeTo communicate in serial mode:1. For the PI 500 handheld, connect the lemo end of the lemo cable to the Dap handheld’s lemo port and the other end of the cable to the 6-pin connector of the VersaProbe.For the evoWalk handheld, connect the 11-pin mini DIN end of the cable to the Radix handheld’s Port A and the other end of the cable to the 6-pin connector of the VersaProbe.2. Press <V> to view the VersaProbe Connection screen. 3. Ensure that Serial is selected and that the Com Port is Com1.4. Check Auto Display to automatically display the VersaProbe Connection screen.If Auto Display is not checked, press <V> at the main menu screen or Meter Readings screen to view the VersaProbe Connection screen.5. Click Connect. Once the connection is established, the Connect button changes to Drop.
Elster HandheldsUser Guide 53 6. Using the VersaProbe6. Click Drop to cancel the connection.Bluetooth communication modeTo activate the Bluetooth radio:1. Press and hold the trigger button for about 12 seconds. During this time the display will progress through several steps.Initially asterisks begin to appear on the display, from left to right.2. As you continue to hold the trigger button, a blinking * will appear in the right corner of the protocol list display to indicate that Bluetooth radio is installed.3. Continue holding the trigger button, until the display indicates you can release the button.4. Release the trigger button.The Bluetooth radio initializes.
Elster HandheldsUser Guide 54 6. Using the VersaProbeThe VersaProbe will perform a short radio module test and then display its Bluetooth device address (BDA) also known as the Bluetooth ID. 5. Enter the Bluetooth ID into the handheld by updating the handheld’s configuration properties using Route Manager. See Chapter 9, “Communicating with Route Manager” for details.6. On the handheld, press <V> to view the VersaProbe Connection screen. 7. Ensure that Bluetooth is selected and that the Com Port is correct:• For the PI 500 handheld the Com Port is 8. • For the evoWalk handheld the Com Port is 6.8. Check Auto Display to automatically display the VersaProbe Connection screen.If Auto Display is not checked, press <V> at the main menu screen or Meter Readings screen to view the VersaProbe Connection screen.9. Click Connect.Once the connection is established, the Connect button changes to Drop.10.Click Drop to cancel the connection.
Elster HandheldsUser Guide 55 6. Using the VersaProbeReading using a VersaProbeIn order to read an account with a VersaProbe, the account must be configured with the Probe Encoder Number of the VersaProbe. On the handheld, the RTM field shows the encoder number to be used by the VersaProbe.Note: The probe encoder number must be 10 digits long.The VersaProbe can read meters in either the connected or disconnected mode.Establishing the VersaProbe connectionSee “Configuring a VersaProbe connection” on page 52 for details on configuring the connection.1. At either the main or data entry screen, press <V> to view the VersaProbe Connection screen. 2. Ensure the connection settings are correct and then click Connect. Once the connection is established, the status changes to Connected and the Ready for Reads message displayed.Rt: Route ID Sequence NumberAddress 1Address 2Rtm: Probe Encoder Number IC: Instruction CodeMn: Meter Number LC: Location CodeRd: Index Read:• -2 - indicates unread account• positive number - indicates a reading–>: Direction of Data EntryTC: Trouble CodeSt: Account StatusNumber of Accounts in route Number of Routes in handheldAM-off/on AutoMove enabledMsg-0 There are 0 messages in the alarm category.AC or BT : the source of power for the handheld: •AC from cradle• BT from batteryHi100% : shows the charge level in the battery i(for example, 100%)
Elster HandheldsUser Guide 56 6. Using the VersaProbe3. You are ready to read meters using the VersaProbe (see “Reading a meter” on page 56).Reading a meterWhen the VersaProbe is ready for the reads (see “Establishing the VersaProbe connection” on page 55):1. Hold the VersaProbe up to the meter.2. Press the trigger button and then release it within less than four seconds.If Enable sound option is enabled, a success or fail sound will alert you with the result of reading. Note: If Auto Display is checked the handheld will automatically display the VersaProbe Connection screen to read the meter. If it is not checked, press <V> at the main menu screen or Meter Readings screen to show the VersaProbe Connection screen.
Elster HandheldsUser Guide 57 6. Using the VersaProbe3. Click OK to return to the Meter Readings screen. You will be returned to the last Account screen you were on, not to the account that was just updated. However, the read will be updated in the account as shown below.• Elster PI software will match the VersaProbe read to the correct account using the probe encoder number, no matter what route the account is found in. • If the encoder number is not found in any route, then a mismatch error will be displayed. • If the VersaProbe is used in the disconnected mode, then the handheld device will take each stored reading from the VersaProbe and match it to the correct account after the VersaProbe is reconnected to the handheld device.
Elster HandheldsUser Guide 58 6. Using the VersaProbeNote: If you return to the Account screen for the encoder you just read and the read value is -2, press <Enter> to refresh the screen. The read value is replaced by a positive number indicating the reading.Note: If AutoMove is on, press <Enter> again to advance to the next Account screen.4. When ready to unload the stored reads, connect the VersaProbe to the handheld device and press the VersaProbe’s trigger to start the unload process.
Elster HandheldsUser Guide 59 7. Installing RTMs7 Installing RTMsThe PI 500 handheld can be used to install and read RTMs and the PI 900 can be used to install RTMs. The handheld can perform the following actions:• program an RTM index• set special gas and water (PI 500 only) parameters• verify and set RTM date and time• capture GPS coordinatesThe handheld can also capture additional information associated with meter and index change outs performed at the time of the RTM installation. All information is saved on the handheld device and brought back to Route Manager for review and storage.Installing RTMs using the PI 500In order to use the handheld to install RTMs, a route must first be set up in Route Manager with a Route Type = Install. This route will contain the meter number, customer name, service address and other account information. Typically this route is imported from a CIS system where the route is being used as a manual read route. Appointments can be assigned to accounts in the Install route from Route Manager.After the route is downloaded to the handheld device you can select the route from the handheld device Route Select screen. The selected route should have a type of Install.After moving to an account in the route, you can do one of the following:• a meter change out followed by a RTM install (see “Changing out a meter” on page 60)• an index change out followed by a RTM install (see “Changing out an index” on page 61)• a RTM install without a meter or index change out (see “Installing an RTM” on page 62)The RTM installation is done at low power so that the meter installer can stand close to the RTM. The handheld can be held from 0 to 3 feet from the RTM.After the installation is finished, the GPS coordinates of the meter are captured before the handheld moves to the next account. Once all accounts are complete, the route can be uploaded into Route Manager. Changing out meters and indexesNote: The appearance of the handheld display is configurable. Refer to the Route Manager User Guide for details. Your handheld display may appear different from examples shown in this manual.1. From the RTM installation screen, press <F4> to view the Change Out screen.
Elster HandheldsUser Guide 60 7. Installing RTMs2. Choose either Meter Change Out or Index Change Out. The Change Out screen displays:•“Changing out a meter” on page 60•“Changing out an index” on page 61Changing out a meter1. If you selected Meter Change Out, enter the Old Index.2. Enter the New Meter number. The PI 500 will display the Old Meter number for the account.
Elster HandheldsUser Guide 61 7. Installing RTMs3. Click OK when finished.After a successful change out, the installation screen displays the status Meter Change Out.Changing out an index1. If you selected Index Change Out, enter the Old Index.2. Enter the reading from the Old Index that you plan to change out. 3. Click OK when you are finished.After a successful change out the installation screen displays the status Idx Change Out.
Elster HandheldsUser Guide 62 7. Installing RTMsInstalling an RTMThe RTM installation screen and process will vary slightly depending on whether the meter is a gas or water meter, and the generation of the RTM. The table below details the specifics of each RTM generation. The screens for Gen 5 gas and water installation are shown below.RTM Generation Meter Type RTM Serial Number FCC ID Programming Notes2.0 Water, Gas < 2500000 G8J3GNAMR8 Programming Stick 2.5 Water (pit) ≥ 2500000 ≤ 6500000 G8JPIT25 magnet2.5 Water (remote) ≥ 2500000 ≤ 6500000 G8JGEN25 Programming Stick3.x Water (remote) ≥ 2500000 ≤ 6500000 G8JGEN03 magnetGas (remote) ≥ 2500000 ≤ 6500000 G8JGEN03 jumper5.0 Gas (direct) > 6500000 G8JVRT01Water (remote, integral) > 6500000 G8JVRT02Water (pit) > 6500000 G8JVRT03Gas (standalone) > 6500000 G8JVRT04
Elster HandheldsUser Guide 63 7. Installing RTMsWater meter RTM installation displayGas meter RTM installation displayRt: Route IDMn: Meter Number Meter type: WaterLC: Location CodeMT: Meter Type MC: Meter Location Code TC: Trouble CodeRtm: RTM Serial Number Find: Used to find the RTM Serial NumberMt Rd: Index Read GPS: It will show GPS screenPreD: PreDivider SC: Subcounts Cnt: Used to read SubcountsL Cnts: Leak Counts L Hrs: Leak HoursSet: To set entered parameter valuesRt: Route IDMn: Meter Number Meter type: GasLC: Location Code MC: Meter Location Code TC: Trouble CodeRtm: RTM Serial Number Find: Used to find the RTM Serial NumberMt Rd: Index Read GPS: It will show GPS screenPreD: PreDivider SC: Subcounts Cnt: Used to read SubcountsPCF: Pressure Compensation FactorSet: To set entered parameter values
Elster HandheldsUser Guide 64 7. Installing RTMsTo begin the installation process:1. Press <F> or click Find to read the serial number of the RTM that is within the range of the short range antenna. You can also enter the RTM serial number in the Rtm text box and then press Find to ensure that only the RTM number you entered is searched for. The lower left corner of the screen displays the status of the Find operation.a. For Gen 2 RTMs: enter the serial number before pressing Find. Note: You must enter 7 digits for the serial number. Use a leading zero for serial numbers less than 1000000. b. For Gen 2, Gen 2.5 Water and Gen 3 Water RTMs, disconnecting the battery will erase the serial number. The serial number must be entered because the Find command will not work.2. Once the RTM is found, the handheld will display the RTM serial number and its parameter values as shown below. Parameter values will vary for pre Gen 5 RTMs. If Enable sound option if on, a success or fail sound will alert you to the result of reading.
Elster HandheldsUser Guide 65 7. Installing RTMs3. For pre Gen 5 RTMs, follow the instructions on the screen to place and remove the programming stick, jumper or magnet. The magnet can be removed after the programming operation has finished. See Chapter D, “Programming Pre Gen 5 RTMs” for more details on placing the programming stick, jumper or magnet.For Gen 5 RTMs, follow the instructions below.Setting gas RTM values (Gen 5)Setting water RTM values (Gen 5)Item DescriptionMt Rd meter index readingPreD The predivider value can be set to 1, 2, 4, 5, 7, 9, 10, 20, 50, 100, 200, or 250. This value represents the number of counts that must be collected from the meter to represent one count for the RTM. For example, if the predivider was set to 2, 10 pulse counts from the meter would be stored as 5 pulse counts in the RTM.PCF pressure compensation factorThe pressure compensation factor is represented as a numerator over a denominator (any number from 1 to 255).Item DescriptionMt Rd meter index reading
Elster HandheldsUser Guide 66 7. Installing RTMsProgramming an RTMNote: Before programming the RTM, Elster recommends that the RTM be checked to see if it is recording subcounts correctly. Checking subcountsTo check subcounts:1. Press Cnt or <C>. The current RTM subcount will be returned. 2. Rotate the wriggler on the RTM, counting the rotations. Refer to your TRACE VRT Gas Transponder manual (P/N 52870T010) for details.3. Reread the subcounts and verify that the subcount value has increased by the correct number of rotations.When you have verified the subcounts are recording correctly, proceed to “Programming the RTM” on page 66.Programming the RTMTo program the RTM:1. Enter the desired values and then click Set or press <S>. The interrogator will read, check and set the parameter values. PreD The predivider value can be set to 1, 2, 4, 5, 7, 9, 10, 20, 50, 100, 200, or 250. This value represents the number of counts that must be collected from the meter to represent one count for the RTM. For example, if the predivider was set to 2, 10 pulse counts from the meter would be stored as 5 pulse counts in the RTM.L Cnts leak countsLeak counts can be set to any number from 1 to 9999.L Hrs hours for leak detectLeak hours can be set to 0, 1, 2, 3, 4, 6, 8 and 12 (hours that evenly divide 24 hours)Item Description
Elster HandheldsUser Guide 67 7. Installing RTMsThe final status will be displayed as either Set Pass or Failed.After a successful installation:• The RTM subcount value will be set to zero. • The status will be displayed as Installed. 2. Press OK to move to the next account. If the GPS coordinates are zero, the interrogator will automatically read them at this time.Using the scannerThe scanner feature is available with installation routes. To use the scanner requires a Bluetooth card in the handheld device and the scanner must be Bluetooth enabled. The scanner can be used instead of using Find or typing in the RTM serial number at the beginning of the installation process.• To use the scanner, press the scanner trigger while scanning the RTM serial number bar code label. A successful scan will cause the handheld to beep and cause the scanner to beep twice. The scanned RTM serial number will then be displayed in the RTM field.See “Scanner and GPS properties” on page 87 for scanner configuration properties for the handheld device.Taking GPS coordinatesGPS coordinates can be captured during RTM installation. To use GPS requires a Bluetooth card in the handheld and the GPS receiver must be Bluetooth enabled. Note: Turn on the GPS receiver before trying to capture GPS coordinates. The device takes about 30 - 45 seconds to get a good satellite fix.
Elster HandheldsUser Guide 68 7. Installing RTMsAutomaticallyTo capturing GPS coordinates, press OK after a successful RTM install (see “Installing an RTM” on page 62). If the GPS coordinates are zero, they will automatically be captured before moving to the next account.Manually1. At the install route screen, press GPS or <G> to view the GPS Details screen. • If the GPS coordinates have not yet been read, moving to the GPS Details screen will trigger reading the GPS location. A successful receive will display latitude and longitude values in decimal format.• If GPS coordinates have been saved, moving to the GPS Details screen will display the previously captured coordinates. The Status field describes the various phases of the GPS reading process. First the GPS port is opened, followed by the setup of the GPS receiver. Once the device is setup, it reads the RTM location in latitude and longitude values. A successful read displays a status of GPS Info Completed. 2. If the GPS read fails, press Retry or <R> to retry the operation.
Elster HandheldsUser Guide 69 7. Installing RTMs3. Click OK to exit the screen and save the coordinate values.4. When you are finished installing RTMs, turn the GPS receiver off to save its battery life.See “Scanner and GPS properties” on page 87 for GPS configuration properties for the handheld device.Installing EnergyAxis gas modules using the PI 900The PI 900 installs and programs EnergyAxis Gas modules. To install EnergyAxis Gas modules:1. From the Account installation screen, press <F> or click Find.
Elster HandheldsUser Guide 70 7. Installing RTMsThe screen prompts you to hold a magnet on the RTM for 2 seconds.2. Hold a magnet on the side of the RTM for 2 seconds.Click Cancel to return to the installation screen.
Elster HandheldsUser Guide 71 7. Installing RTMs3. After the 2 seconds, the RTM broadcasts the RTM number and is recognized by the handheld.The handheld displays the following information for the RTM:•RTM number•PreDiv• Sub-counts•PCF• Status messageThe handheld prompts you to read the Subcounts. See “Checking subcounts” on page 71 for details.Checking subcountsTo check subcounts:1. Press Cnt or <C>. The current RTM subcount will be returned.
Elster HandheldsUser Guide 72 7. Installing RTMs2. Rotate the wriggler on the RTM, counting the rotations. Refer to your EnergyAxis Gas Module manual for details.3. Reread the subcounts and verify that the subcount value has increased by the correct number of rotations.When you have verified the subcounts are recording correctly, proceed to “Programming the RTM” on page 72.Programming the RTMTo program the RTM:1. Click Def or press <D>. The screen displays the Ins Def Codes (Installation Definition Codes).
Elster HandheldsUser Guide 73 7. Installing RTMs2. Select the appropriate Installation Definition Code from the list.Note: Code 99 is reserved for upgrading the module firmware using a file obtained from Elster Customer Support. Use this code only if directed to by Elster.Note: Refer to the Route Manager User Guide for details on configuring Installation Definition Codes.3. Enter the visual read index value in the Mt Rd.— Or —If you wish to use the default values, select the Installation Definition Code = 0.a. Enter the PreD value.b. Enter the PCF value.
Elster HandheldsUser Guide 74 7. Installing RTMs4. Click Set or press <S>. The interrogator will read, check and set the parameter values. The final status will be displayed as either Set Pass or Failed.After a successful installation:• The RTM subcount value will be set to zero. • The status will be displayed as Installed. • The date and time will be set.
Elster HandheldsUser Guide 75 7. Installing RTMs5. Press OK to move to the next account.
Elster HandheldsUser Guide 76 8. RTM Verification8 RTM VerificationThe handheld device can also be used to verify the RTM index reading against the visual meter reading. In Route Manager the route must be set to a Read Type = Verify before the route is downloaded to the handheld device. After the download, check that the Route Type is Verify when you select the route on the handheld device. Reading a meter with verificationNote: The appearance of the handheld display is configurable. Refer to the Route Manager User Guide for details. Your handheld display may appear different from examples shown in this manual.1. After selecting the route, the Account screen displays with a field for the verify read.2. If the current read value is -2 and the RTM number is not blank, then pressing <Enter> will trigger an RF read of the RTM along with verification of the RTM reading against a visual meter reading.3. After pressing <Enter>, the screen shown below will appear.Rt: Route IDRtm: RTM Serial NumberMn: Meter Number IC: Instruction CodeMT: Meter Type LC: Location CodeV Rd: Visual ReadRd: Index Read –>: Direction of Data EntryTC: Trouble CodeSt: Account StatusD:0-35 Number of VRT details (requests) availableAM-off/on AutoMove enabledMsg-0 There are 0 messages in the alarm category.AC / BT : shows the source of power for the handheld: •AC from cradle• BT from batteryHi100% : shows that the battery is charged at 100%
Elster HandheldsUser Guide 77 8. RTM Verification4. Enter the meter read obtained by visually reading the dials associated with the meter and press <Enter> or OK to continue.If the difference between the visual meter read and the RTM read is less than or equal to the allowed tolerance as set through Route Manager, then the verification will pass. 5. Press <Enter> or OK to return to the data entry screen. The verification information will be returned back to Route Manager.If the difference between the visual meter read and the RTM read is greater than the allowed tolerance as set through Route Manager, then the verification will fail. 6. Press <Enter> or OK to return to the data entry screen.
Elster HandheldsUser Guide 78 8. RTM VerificationThe failed verification information will be returned back to Route Manager.Programming for verificationIf the route has the Verify Allow Programming flag set, then you will be able to reprogram the RTM with a new index value after a failed verification. The screen displayed below shows a failed verification. After failed verification1. Enter the new index value as the Pg RTM value and touch Set or press <Enter> to continue with programming.
Elster HandheldsUser Guide 79 8. RTM VerificationAfter a successful program operation, the screen below will appear. 2. Press <Enter> or touch OK to continue.After successful verificationYou also have the option of reprogramming the index after a successful read verification. After the verification test passes, the screen below will be displayed. 1. Touch Set to program the RTM with the value shown in the Pg RTM box, or press <Enter> to continue without programming.
Elster HandheldsUser Guide 80 9. Communicating with Route Manager9 Communicating with Route ManagerIn order to move routes back and forth between the handheld device and Route Manager, the handheld device must first be set up to communicate over Ethernet to the Route Manager computer. Ethernet communications can be done over the utility's local area network using either dynamic or static IP addressing. If the Route Manager PC is not on a network, communications to the handheld device can be done via a router connection or through an Ethernet cross over cable connecting the handheld device cradle to the PC using static IP addressing. Contact Elster for more details on how to set up communications if you are not on a network. If you are on a network, your utility IT administrator should be able to assist in the initial communications setup. Once the initial setup has been done to connect the handheld device to Route Manager, follow the steps below to move routes back and forth between the handheld device and Route Manager.Establishing communications1. Ensure that the handheld device's cradle and the computer with Route Manager are connected with the proper cable (Ethernet). 2. Ensure that the handheld is properly seated in its cradle.3. Make sure the handheld is in communications mode: press <F3> from the Main Menu.4. Open Route Manager on your computer.5. Select Devices.6. From the Handheld Selection drop list select the desired handheld.
Elster HandheldsUser Guide 81 9. Communicating with Route Manager7. Click Connect.Upon successful connection:•The Connect button will display Disconnect.• The Serial Number and Handheld Software Version will be displayed directly beneath the Disconnect button.• The Handheld function buttons will be disabled.• The Handheld Communication buttons will be enabled.• If Routes exist in the handheld they will be displayed in the Routes in Handheld display list.
Elster HandheldsUser Guide 82 9. Communicating with Route ManagerDownloading routes from Route Manager to device Note: To prevent overwriting data on the handheld, the Send Route command will be disabled if the routes on the handheld contain meter readings that have not yet been uploaded to Route Manager. To delete routes on a handheld without uploading existing data, click Remove Routes from HH. See “Removing routes from the handheld device” on page 83 for details.1. Follow the connection steps as described in “Establishing communications” on page 80.2. Ensure that the desired Route is assigned to the connected handheld.3. Highlight the desired routes in the Assigned Routes display list.4. Click Send Route to send the route to the Handheld Device.After the Route has been sent successfully to the Handheld device, the Routes in Handheld display grid will be updated to display the sent routes. 5. Press <Esc> on the handheld to exit from the Route Manager Communications screen.
Elster HandheldsUser Guide 83 9. Communicating with Route ManagerUploading routes from device to Route Manager1. Follow the connection steps as described in “Establishing communications” on page 80.2. Select the desired Routes to receive from the Routes in Handheld display list.3. Click Receive Route to start the process.Upon successful completion the Route Status will change to Transferred.Removing routes from the handheld device Each time you download routes to the handheld device, all existing routes on the handheld will be deleted. Old routes are not deleted until AFTER the new routes have been successfully downloaded, so you may not have enough room on the handheld to store both the old routes and the new routes at the same time. If your routes are extremely large, you may wish to delete existing routes from the handheld device before downloading new routes. You may follow either of the two procedures below to delete routes from the handheld device.After a successful upload1. Follow the connection steps as described in “Establishing communications” on page 80.2. Select the Remove Routes from device after received check box.3. Click Receive Routes.Without receiving the routes first1. Follow the connection steps as described in “Establishing communications” on page 80.2. Once connected, select the route to remove from the Routes in Handheld display list.3. Click Remove Routes from HH.4. Click OK on the message box.Updating handheld filesRoute Manager can be used to download files other than route files to the handheld device. You may need to download a new executable or configuration file to the handheld device after advice from Elster Technical Support. The instructions below show the steps involved.1. Follow the connection steps as described in “Establishing communications” on page 80.2. Click the Update Handheld File button. The Update Handheld Files screen displays.
Elster HandheldsUser Guide 84 9. Communicating with Route Manager3. Select one of the two options: Update Handheld Files or Send a File.a. Update Handheld Files - Select the check boxes for the files you wish to update and then click Send Files.• HH Configuration - updates the handheld with new or changed configuration files (see the Route Manager User Guide for details).• Device Software - select and browse to the location of the UPGSOFTW.ZIP file that will be transferred to the handheld. This file can contain one or more of the following files:Note: Elster recommends that you only use this option only if directed to by Elster Customer Support.• ELSTERPI.EXE - a new executable for the handheld software•*.HEX - a new firmware file to be downloaded to the PI 500 or PI 900 handheld RF cards•*.HEX - a new firmware file to be downloaded to the EnergyAxis gas module. • Tables - downloads new database template files (*.DBQ) to the handheld. Note: Elster recommends that you only use this option only if directed to by Elster Customer Support.— Or —b. Send a File Browse becomes active.4. Type or Browse for the desired file names and locations.5. When the desired files are selected, click Send Files to begin updating the handheld’s files.
Elster HandheldsUser Guide 85 10. Setting up devices in Route Manager10Setting up devices in Route ManagerBefore connecting the handheld device to Route Manager, the handheld device must be set up in Route Manager with the correct communication properties. The Route Manager User Guide details how to set up a handheld device. The information below gives information specifically about the handheld device properties.Handheld device properties
Elster HandheldsUser Guide 86 10. Setting up devices in Route ManagerMake sure the following values are added correctly.VersaProbe propertiesProperty ValueHandheld IP Address: IP address of handheldTransfer Type: Ethernet RF ComPort: Select the appropriate port for the handheld:• for PI 500 - ComPort 2• for PI 900 - ComPort 3• for evoWalk - ComPort 3RF Type Select the appropriate system:•Trace - 0•evolution - 1•EnergyAxis - 2
Elster HandheldsUser Guide 87 10. Setting up devices in Route ManagerMake sure the following values are added correctly.Scanner and GPS propertiesProperty ValueProbe Baud Rate: 9600Probe ComPort: Select the appropriate ComPort:• Com8 for Bluetooth Communication • Com1 for Serial CommunicationProbe Bluetooth ID: Select appropriate Bluetooth ID of the device Note: You will find this ID in the VersaProbe communication mode and It is created in Route Manager under Configuration > Misc Codes > VersaProbe Bluetooth ID > Create.
Elster HandheldsUser Guide 88 10. Setting up devices in Route ManagerMake sure the following values are added correctly.Property ValueGPS ComPort: COM9Scanner ComPort: • COM8•None
Elster HandheldsUser Guide 89 A. Accelerator keys for meter readingA Accelerator keys for meter readingAccelerator Keys ActionA Account DetailsB Jump to Beginning of current routeC Clear ReadingD Detail History / TOU for Current Account. Pressing <Enter> key initiates RF interrogation for the selected itemE Jump to End of current routeF Force account to Unattempted (only for manual read)G General Interrogation of the entered RTM.HSearch menuI Instruction code.J Jump (by sequence)L Location code.M Message (Comments). Messages can be added or edited if allowed.N Jump to Next routeO ErrOr logP Jump to Previous routeQ Set the Re-Sequence flag for upload back to CISR RF Read Index and all VRT requests for current account. Pressing <Enter> key initiates RF interrogation for the selected AccountS Skip code. Allows selection of skip code for current account.T Trouble code. Allows selection of trouble code for current account.U Jump to next Unread accountV Jump to VersaProbe connection screenX Jump to record displayed prior to the jump (Only available for B,E,H,J,U accelerator keys)F1 Displays key list with description. When an item is selected the choice is executed (if appropriate).F2 Route Selection / LoadF3 Current Route Summary or Communication on the main screenF4 Configuration Settings
Elster HandheldsUser Guide 90 B. Accelerator keys for installing RTMsB Accelerator keys for installing RTMsAccelerator Keys ActionA Account DetailsB Jump to Beginning of current routeC Read Sub CountsE Jump to End of current routeFFind RTMG GPS ScreenHSearch menuI Instruction code.J Jump (by sequence)L Location code.M Message (Comments). Messages can be added or edited if allowed.N Jump to Next routeP Jump to Previous routeQ Set the Re-Sequence flag for upload to CISS Set RTM valuesT Trouble code. Allows selection of trouble code for current account.X Cancel last moveF1 Displays key list with description. When an item is selected the choice is executed (if appropriate).F2 Route Selection / LoadF3 Current Route Summary or Communication on the main screenF4 Displays change out screen
Elster HandheldsUser Guide 91 C. TroubleshootingC TroubleshootingGeneral troubleshooting1. Click on the screen with the stylus if the navigation using device keys does not produce expected results.2. Try to reboot handheld:a. PI 500 - press and hold <F1>+ <0> +<9> keys together for few seconds.b. evoWalk and PI 900 - hold down the <R> + <X> + <¦> keys down simultaneously for several seconds until the screen goes blank.— Or —Refer to the Elster Handhelds Installation and Administration Guide.Trouble in connecting the device to Route Manager1. Make sure the handheld device is correctly seated in the cradle and there is not any contaminated material in between the cradle and handheld's contacts.2. If using a router (instead of Company's Network connections) for handheld and host PC communication, make sure that the firewall on the host PC is disabled, from the Windows Start menu, select Settings > Control Panel > Windows Firewall and select option OFF.3. Check if the Handheld's LED is glowing either green or red. If not then maybe the AC charger is faulty.For Interrogator PC card error messages or further information, please contact:Customer SupportElster208 South Rogers LaneRaleigh, NC 27610T+1 800 338 5251 (US toll free)F+1 919 212 4801trace.support@us.elster.comenergyaxis.support@us.elster.com
Elster HandheldsUser Guide 92 D. Programming Pre Gen 5 RTMsD Programming Pre Gen 5 RTMsGen 2 RTMs (FCC ID G8J3GNAMR8)Gen 2 RTMs (serial numbers < 2,500,000) must be programmed using a four position programming stick (EIS P/N 52800G101). Place the programming stick over the four jumpers located on the lower right corner of the circuit border which is visible from the back of the RTM when prompted to do so by the handheld device. Remove the programming stick before the verify process begins as prompted by the handheld device. For Gen 2 RTMs, you can read the serial number, index and subcounts. You can program the serial number and the index. If the battery is disconnected, the serial number is lost. You cannot read the RTM when the serial number is lost, but you can program the serial number and index in order to prepare the RTM for reading.Gen 2.5 water pit RTMs (FCC ID G8JPIT25)Gen 2.5 Water Pit RTMs are programmed using a magnet on the programming switch. When prompted by the handheld device, place a magnet on the bottom of the RTM (opposite side of the RTR or HRT wires). The magnet may be removed after the programming is complete.For these RTMs, you can read the serial number, index and subcounts. You can program the index. Gen 2.5 water remote RTMs (FCC ID G8JGEN25)Gen 2.5 Water Remote RTMs are programmed using a programming stick. Before programming, remove the four seal screws and cover from the RTM. Locate the group of three jumper pins on the lower left corner of the circuit card. When prompted by the handheld device to place the magnet, slide the socket end of the programming stick over these pins (polarity is not critical). (The handheld device cannot distinguish between the pit and remote Gen 2.5 RTMs, so the prompt always refers to the magnet.)For these RTMs, you can read the serial number, index and subcounts. You can program the index. Gen 3.x water remote RTMs (FCC ID G8JGEN03)Gen 3.x Water Remote RTMs are programmed using a magnet. It is not necessary to remove the enclosure cover to program these RTMs. Locate the target molded into the lower right hand side of the enclosure. The texture is different from the rest of the box. When prompted by the handheld device to place the magnet, position and hold the magnet on the target. For these RTMs, you can read the serial number, index and subcounts. You can program the index.
Elster HandheldsUser Guide 93 D. Programming Pre Gen 5 RTMsGen 3.x gas remote RTMs (FCC ID G8JGEN03)Gen 3.x Gas Remote RTMs are programmed using a jumper. The jumper is supplied from the factory in a neutral position. When a RTM is programmed, the jumper is repositioned onto the PRGM pins. These two positions are illustrated below.The positions shown above are the ONLY TWO valid positions for this jumper. Any RTM which is found with its jumper in any other position should be corrected to the NEUTRAL position for maximum performance.When prompted by the handheld device, place the jumper into the PROGRAMMING position. Remove the jumper when prompted by the handheld device and place back into the NEUTRAL position.For these RTMs, you can read the serial number, predivider, type, revision and subcounts. You can program the index.
Elster HandheldsUser Guide 94 IndexIndexSymbols<Enter> key 19<Esc> key 19<N> key 19<Tab> key 19<Y> key 19Aaccelerator keys 16accountadding trouble code 33clearing index read 32forcing unattempted 32reading 29, 30Account Appointments screen 51Account Data Entry screen 45Account Details screen 41, 47accountsnavigating 29addingskip code 33trouble code 33AMRcomponents 11AMR. See automatic meter reading. 11antenna, externalDap CE5240X 14safety 14, 15antennas 11appointmentsroute 29arrow keys 19Auto Move 26automatic meter reading 11Automove 32BBluetoothGPS 67scanner 67CCapture GPS on Read 27changing outindex 59meter 59charginghandheld 21checkingsubcounts 66clearingindex read 32communicatingwith Route Manager 80componentsof AMR 11Con Type 26configuringVersaProbe 52contactingCustomer Support 91Cradle 26Customer Supportcontacting 91Ddatabasewarning 17downloadingroutes from Route Manager 82EEnergyAxisRTM installation tool 17enteringindex read 30messages 34Error Log screen 49evoWalk 10description 14exitingElster Interrogator software 27Extend Battery Life 27Ffilesexchanging 24forcing unattemptedaccount 32Ftp 27functionsRoute 16Route Manager Communications 16GgettingGPS coordinates 67GPSconfiguring in Route Manager 87getting coordinates 67Hhandheldabout 10, 13charging 21configuring in Route Manager 85Dap CE5240X 13EnergyAxis 14evolution 14evoWalk 10functionality 11holding 22logging in 21main menu screen 24menu commands 16operating 16PI 500 10PI 900 10Radix 14rebooting 21resetting 21TRACE 13turning on/off 20updating configuration 26updating files 83viewing configuration 25hardwareoptional 17HH Name 26Historyreading 39holdinghandheld 22Iindex, generalreading 39Installation Definition Codes screen 73installingRTM 62RTMs 59installing RTMsusing PI 500 59using PI 900 69Instruction Code screen 48interrogator, def. 11IP 26Jjumpingbeginning of route 41end of route 41
Elster HandheldsUser Guide 95 Indexnext route 41next unread account 42previous route 41sequence number 41jumps, about 41KkeyboardDap CE5240x 18Radix 19Llatitude 17Location Code screen 48logging inhandheld 21longitude 17Mmenu commands 16messagesentering 34meter readingautomatic 16MSG 34Nnavigatingaccounts 29Oobtaining readingsmethods 10PPI 500 10PI 500, desc. 13PI 900 10PI 900, desc. 14programmingfor verification 78RTM 66Rread dataprocessing 16Read screen 30, 32readingaccount 29, 30general index 39history 39meters 20multiple parameters 36TOU 39with VersaProbe 55reading, manually 31rebootinghandheld 21removingresequencing flag 36routes from handheld 83reprogrammingafter failed verificiation 78after successful verification 79resequence flagsetting 35resequencingroute 35resequencing flagremoving 36resettinghandheld 21RMT installation toolrequirements 17routeappointments 29resequencing 35selecting 24Route Appointments screen 50Route Manager 16communicating with 24communications 80configuring GPS 87configuring handheld 85configuring handhelds 85configuring scanner 87configuring VersaProbe 86downloading routes 82uploading routes 83Route Manager Communication 24Route Manager Communications 20Route Selection 20, 24Route Summary screen 46Routes Selection screen 46RTM installation toolEnergyAxis 17TRACE 17RTM, def. 11Ssafetynotices 8procedures 8scannerconfiguring in Route Manager 87searchingaddress 43customer 44route 42settingresequence flag 35skip codeadding 33softwareexiting 27specificationsDap CE5240X 13Radix 15stylususing 20TTamper Try 26TOUreading 39TRACERTM installation tool 17Trouble Codes screen 50Trouble Message 34turning on/off 20UUpdate Configuration 26updatinghandheld files 83UPGSOFTW.ZIP 84uploadingroutes to Route Manager 83usingscanner 67Vverification, failed 78verification, successful 79Verify Allow Programming flag 78verifyingRTM index reads 76VersaProbe 52Bluetooth communication 53configuring in Route Manager 86connecting 55reading 55serial communication 52View Configuration 24, 25viewingAccount Details 41help 46Wwarranty 8
© 2007 by Elster. All rights reserved.No part of this software or documentation may be reproduced, transmitted, processed or recorded by any means or form, electronic, mechanical, photographic or otherwise, translated to another language, or be released to any third party without the express written consent of the Elster.Printed in the United States of America.P/N 52808T510 December 2007Elster208 S Rogers LaneRaleigh, NC 27610-2144United StatesT +1 800 338 5251 (US toll free)F +1 919 212 4801trace.support@us.elster.comenergyaxis.support@us.elster.comwww.elster.comTRACE and EnergyAxis are registered trademarks and evolution and Route Manager are trademarks of Elster. Other products and company names mentioned herein may be the trademarks and/or registered trademarks of their respective owners.About Elster GroupElster Group is the world's leading manufacturer and supplier of highly accurate, high quality, integrated metering and utilization solutions to the gas, electricity, and water industries. In addition, through its subsidiary Ipsen International, it is the leading global manufacturer of high-level thermo- chemical treatment equipment.The group has over 8,500 staff and operations in 38 countries, focused in North and South America, Europe, and Asia. Elster's high quality products and systems reflect the wealth of knowledge and experience gained from over 170 years of dedication to measuring energy and scarce natural resources.

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