Elster Solutions HHI05 PI900W User Manual

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Document ID	1801993
Application ID	fJ+00GsDrxDfUBel1ObXig==
Document Description	User Manual
Short Term Confidential	No
Permanent Confidential	No
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Document Type	User Manual
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Filesize	460.46kB (5755700 bits)
Date Submitted	2012-09-26 00:00:00
Date Available	2012-10-15 00:00:00
Creation Date	2017-10-30 01:06:15
Producing Software	GPL Ghostscript 9.18
Document Lastmod	2017-10-30 01:06:15
Document Title	User Manual

EA_Inspector
Release 3.6
User Guide
TM42-3013I
Contents
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
New in release 3.6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Changes in release 3.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About handheld devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About This manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
New users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Existing users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
What is the EnergyAxis System? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
EnergyAxis tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
EA_InstallerPlus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
EA_Inspector and EA_Inspector Manager. . . . . . . . . . . . . . . . . . 15
About the handheld. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About the handheld. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Radix specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Safe RF exposure using external antenna . . . . . . . . . . . 18
EA_Inspector Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
EA_Inspector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Transmission accuracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Navigating the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Database warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Operating the handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Commonly used keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Arrow keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Entering responses (Yes/No). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Turning the device on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Charging the device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Resetting the handheld device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Opening EA_Inspector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Logging in to the handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Holding the handheld for meter reading . . . . . . . . . . . . . . . . . . . . . . . . 28
EA_Inspector User Guide
Contents
About EA_Inspector software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Navigating the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
User privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Saving notes and GPS data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Exiting EA_Inspector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Exiting from the login screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Performing a ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
About ping tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessing ping test menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
One shot ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
One shot ping of electric meter. . . . . . . . . . . . . . . . . . . . . . . . . . . 39
One shot ping of a EA_Gatekeeper . . . . . . . . . . . . . . . . . 42
One shot ping of gas module or AC-250 RMD . . . . . . . . . . . . . . 44
One shot ping of a one-way water meter . . . . . . . . . . . . . . . . . . 49
One shot ping of two-way water meter. . . . . . . . . . . . . . . . . . . . 52
Continuous ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Continuous ping of electric meter. . . . . . . . . . . . . . . . . . . . . . . . . 56
Continuous ping of a gatekeeper . . . . . . . . . . . . . . . . . . 58
Continuous ping of gas or two-way water module . . . . . . . . . . 60
Node to node ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Editing continuous ping test settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Locating a node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
About locating nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Accessing node location menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Registered node locator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Find all IDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Finding an ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Unregistered node locator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Reading meter data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Accessing Read Meter Data menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Reading previous period data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Reading current period data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Gas/Water Comms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
About gas and water communication. . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Accessing Gas/Water Comms menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Reading gas/water comm info from an electric device. . . . . . . . . . . . . 80
Reading gas/water comm info from a gas/water device . . . . . . . . . . . 81
Disconnecting and reconnecting meters. . . . . . . . . . . . . . . . . . . . . . . . . 82
About disconnecting and reconnecting electricity meters . . . . . . . . . . . 82
REX meter service control switch status. . . . . . . . . . . . . . . . . . . . 82
REX2 meter service control switch status. . . . . . . . . . . . . . . . . . . 82
A3 ALPHA meter with internal polyphase service control . . . . . 83
About disconnecting and reconnecting gas meters . . . . . . . . . . . . . . . 83
Accessing Connect/Disconnect menu. . . . . . . . . . . . . . . . . . . . . . . . . . . 84
EA_Inspector User Guide
Contents
Reading status of the service control switch . . . . . . . . . . . . . . . . . . . . . . 85
Checking load side voltage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Connecting an electricity meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Disconnecting an electricity meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Reading the state of the secondary relay . . . . . . . . . . . . . . . . . . . . . . . . 91
Connecting a secondary relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Disconnecting a secondary relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Controlling a gas valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Gas valve privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Reading a gas valve’s modules . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Battery alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Hardware failure detected . . . . . . . . . . . . . . . . . . . . . . . . 99
Opening a gas valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Closing a gas valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Controlling a meter’s RF transmitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Reading the current state of an RF transmitter . . . . . . . . . . . . . 106
Disabling an RF transmitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Enabling an RF transmitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
10
Upgrading firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
About upgrading firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
REX2 meter with EA_NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
A3 ALPHA meter with EA_NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Upgrading the EA_NIC firmware in the handheld . . . . . . . . . . . . . . . . .110
Upgrading a gas or water module’s firmware. . . . . . . . . . . . . . . . . . . .112
Upgrading a gas meter’s RMD firmware . . . . . . . . . . . . . . . . . .116
Upgrading a meter’s EA_NIC radio firmware . . . . . . . . . . . . . . . . . . . . .119
Upgrading a REX2 meter’s firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Upgrading an A3 ALPHA meter’s firmware . . . . . . . . . . . . . . . . . . . . . 125
Upgrading 900 MHz HAN devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Upgrading a 900 MHz HAN device’s radio . . . . . . . . . . . . . . . 128
Upgrading a 900 MHz HAN device firmware. . . . . . . . . . . . . . .131
11
Configuring meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
About HAN broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Accessing HAN Broadcast menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Configuring HAN Broadcast settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Checking the status of the meter’s HAN broadcast . . . . . . . . . . . . . . . 139
Turning off the meter’s broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Turning on the meter’s broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Setting meter associations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Configuring water module leak settings . . . . . . . . . . . . . . . . . . . . . . . . 146
Performing a demand reset on an electricity meter. . . . . . . . . . . . . . . 148
12
Managing home area network devices . . . . . . . . . . . . . . . . . . . . . . . . 150
Accessing Home Area Network menu . . . . . . . . . . . . . . . . . . . . . . . . . .151
ZigBee HAN device commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
View devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Viewing HAN NIC information . . . . . . . . . . . . . . . . . . . . . . . . . . 154
900 MHz HAN devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
EA_Inspector User Guide
Contents
Commissioning a 900 MHz device . . . . . . . . . . . . . . . . . . . . . . 155
Reading a 900 MHz HAN device . . . . . . . . . . . . . . . . . . 156
Pinging a 900 MHz HAN device . . . . . . . . . . . . . . . . . . 157
Method 1 - from the Commission Device screen157
Method 2 - from the Ping Device screen158
Decommissioning a 900 MHz device . . . . . . . . . . . . . . . . . . . . 159
Reading a decommissioned device . . . . . . . . . . . . . . . .161
Configuring a 900 MHz device. . . . . . . . . . . . . . . . . . . . . . . . . . .161
Accessing the Config 900 MHz HAN menu . . . . . . . . . .161
Configuring general parameters . . . . . . . . . . . . . . . . . . 162
Configuring pricing parameters . . . . . . . . . . . . . . . . . . 164
Clearing pricing parameters . . . . . . . . . . . . . . . . . . . . . 166
Configuring messaging parameters . . . . . . . . . . . . . . . 167
13
Configuring the handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
About configuring the handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Accessing handheld configuration menu . . . . . . . . . . . . . . . . . . . . . . . 170
Configuring handheld settings and utility IDs . . . . . . . . . . . . . . . . . . . . .171
Configuring EA Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Viewing About EA_Inspector information . . . . . . . . . . . . . . . . . . . . . . . 176
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trouble connecting to EA_Inspector Manager . . . . . . . . . . . . . . . . . . .
Communication mode errors and warning messages . . . . . . . . . . . .
Verifying encrypted communications. . . . . . . . . . . . . . . . . . . . . . . . . . .
Elster contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
177
177
177
177
178
179
EA_Inspector User Guide
FCC and Industry Canada compliance
Compliance statement (Part 15.19)
Radix FW950 (equipped with the EnergyAxis network interface card) and Radix
FW950 (equipped with the EnergyAxis network interface card and an external
antenna) comply with Part 15 (Class B), Part 90 of the FCC rules and with RSS-210
of Industry Canada.
The FCC ID's are G8JHHI03 and G8JHHI04. The Industry Canada is 4557C-HHI03.
General information
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference
that may cause undesired operation.
Industry Canada statement
This device complies with Industry Canada license-exempt RSS-210 standard(s).
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference
that may cause undesired operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux
conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même
si le brouillage est susceptible d'en compromettre le fonctionnement.
Industry Canada antenna statement
Radix FW950 (equipped with the EnergyAxis network interface card and an
external antenna) incorporates an external antenna onto the handheld unit. For
the handheld units please note the following statements as they relate to the
external antenna on the handheld unit.
Under Industry Canada regulations, this radio transmitter may only operate using
an antenna of a type and maximum (or lesser) gain approved for the transmitter
by Industry Canada.
To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.)
is not more than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur
radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou
inférieur) approuvé pour l'émetteur par Industrie Canada.
Dans le but de réduire les risques de brouillage radioélectrique à l'intention des
autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité
nécessaire à l'établissement d'une communication satisfaisante.
7
EA_Inspector User Guide
This radio transmitter IC:4557C-HHI03 has been approved by Industry Canada to
operate with the antenna types listed below with the maximum permissible gain
and required antenna impedance for each antenna type indicated. Antenna
types not included in this list, having a gain greater than the maximum gain
indicated for that type, are strictly prohibited for use with this device.
Le présent émetteur radio IC:4557C-HHI03 a été approuvé par Industrie Canada
pour fonctionner avec les types d'antenne énumérés ci-dessous et ayant un gain
admissible maximal et l'impédance requise pour chaque type d'antenne. Les
types d'antenne non inclus dans cette liste, ou dont le gain est supérieur au gain
maximal indiqué, sont strictement interdits pour l'exploitation de l'émetteur.
• Antenna Part Number: 1B11922
Warning (Part 15.21)
Changes or modifications to the equipment not expressly approved by Elster
could void the user's authority to operate this equipment.
User information
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.
RF exposure
A separation distance of at least 8 inches (20 cm) is to be maintained between
the antenna and the human body and must not be co-located or operated in
conjunction with any other transmitter or antenna.
Disclaimer of warranties and limitation of liability
There are no understandings, agreements, representations, or warranties either
expressed or implied, including warranties of merchantability or fitness for a
particular purpose, other than those specifically set out by any existing contract
between the parties. Any such contract states the entire obligation of the seller.
The contents of this technical manual shall not become part of or modify any prior
or existing agreement, commitment, or relationship.
The information, recommendations, descriptions, and safety notices in this
technical manual are based on Elster experience and judgment with respect to
the operation and maintenance of the described product. This information should
not be considered as all–inclusive or covering all contingencies. If further
information is required, Elster should be consulted.
EA_Inspector User Guide
No warranties, either expressed or implied, including warranties of fitness for a
particular purpose or merchantability, or warranties arising from the course of
dealing or usage of trade, are made regarding the information,
recommendations, descriptions, warnings, and cautions contained herein.
In no event will Elster be held responsible to the user in contract, in tort (including
negligence), strict liability, or otherwise for any special, indirect, incidental, or
consequential damage or loss whatsoever, including but not limited to: damage
or loss of use of equipment, cost of capital, loss of profits or revenues, or claims
against the user by its customers from the use of the information,
recommendations, descriptions, and safety notices contained herein.
Safety information
Installation, operation, and maintenance of this product can present potentially
hazardous conditions (for example, high voltages) if safety procedures are not
followed. To ensure that this product is used safely, it is important that you:
Review, understand, and observe all safety notices and recommendations within
this manual.
Do not remove or copy individual pages from this manual, as this manual is
intended for use in its entirety. If you were to remove or copy individual pages,
cross references and safety notices may be overlooked, possibly resulting in
damage to the equipment, personal injury, or even death.
Inform personnel involved in the installation, operation, and maintenance of the
product about the safety notices and recommendations contained in this manual.
Within this manual, safety notices appear preceding the text or step to which they
apply. Safety notices are divided into the following four classifications:
Notice is used to alert personnel to installation, operation, or maintenance
information that is important but not hazard related.
Caution is used to alert personnel to the presence of a hazard that will or can
cause minor personal injury, equipment damage, or property damage if the
notice is ignored.
Warning is used to alert personnel to the presence of a hazard that can cause
severe personal injury, death, equipment damage, or property damage if notice
is ignored.
9
EA_Inspector User Guide
Danger is used to alert personnel to the presence of a hazard that will cause
severe personal injury, death, equipment damage, or property damage if the
notice is ignored.
New in release 3.6
EA_Inspector Manager and EA_Inspector introduce the following new features:
• support for 900 MHz HAN devices
• support for enabling/disabling an RF transmitter
• support for controlling the AC-250 RMD (Remote Meter Disconnect) for gas
meters
Changes in release 3.6
Note:
The Radix FW950 handheld (Style No. 1C12455G01) should be
equipped with an external antenna to perform actions on the
AC-250 RMD. The external antenna allows the Radix handheld
to issue commands to gas valves up to 900 feet from the
handheld. Contact your Elster respresentative for more
information.
Note:
To use the new features in EA_Inpsector 3.6, you must use
EA_Inspector Manager 3.6. While EA_Inspector will function
with prior releases of EA_Inspector Manager, to fully use the
software requires EA_Inspector Manager 3.6.
• To prevent over-writing valid encryption seeds, EA_Inspector Manager
checks for new seed data received from EA_MS.
Earlier releases would allow null key sets to overwrite valid keys in the
EA_Inspector.
Caution:
Elster strongly recommends that encryption seeds only be
downloaded after seed changes are made.
1 INTRODUCTION
This document provides comprehensive operating instructions for the use of the
EA_Inspector software.
About handheld devices
About This manual
Handheld devices are lightweight and easy to use handheld computers for
troubleshooting EnergyAxis meter communications using touch screen
technology.
This guide provides instructions for setup, operation and troubleshooting of the
handheld device. It is structured for use as an adjunct to Elster system training, as
well as a standalone instruction guide and reference. The screen shots shown in
various illustrations may vary slightly from your handheld's display.
Audience
This document is designed for utility industry meter readers and supervisory staff.
In order to establish appropriate levels of detail for the material, this document
assumes the following:
• The user is experienced in reading meters of the type currently compatible
with Elster meters and possesses all the skills necessary to conduct meter
reading by conventional means.
• The user has little or no prior expertise with automated metering
infrastructure (AMI) technology.
• The user is competent in the basic use of computers and software.
New users
If you are new to Elster AMI products, or are new to AMI products in general,
please take some time to go through all the sections of the user guide.
Existing users
If you are already familiar with Elster AMI products, you will still find it helpful to go
through the Introduction and detail sections to understand how the features of
the handheld device work together and what information is needed to perform
each feature.
EA_Inspector User Guide
Introduction
What is the EnergyAxis
System?
11
The EnergyAxis System (Figure 1-1) is designed for residential and commercial and
industrial (C&I) metering automation of electricity, gas and water. It is composed
of up to three parts:
1. EnergyAxis Management System (EA_MS) that reads gatekeepers to gather
meter data, analyzes RF LAN performance, and exports an XML file of all
read data for importing into various enterprise systems such as billing, work
order management, outage management, etc.
2. One or more 900 MHz radio frequency (RF) networks composed of an
EA_Gatekeeper and up to 1024 or 2048 of the following meters:
• REX, REX2, and gREX meters equipped with an EA_NIC
• optional service control switch for remote reconnection/disconnection
• optional ZigBee communications option board for home automation
(REX2 meters only)
• A3 ALPHA meters with the EA_NIC (EnergyAxis network interface card)
• water meters equipped with EA_Water Module (900 MHz RF radio)
• gas meters equipped with EA_Gas Module (900 MHz RF radio)
3. Optional – one or more home automation networks (HAN) composed of a
REX2 meter with ZigBee comm option and one or more ZigBee-enabled
home area devices (HAD) - for example, programmable thermostat, in
home display, or load control device.
EA_Inspector User Guide
Introduction
12
Figure 1-1. EnergyAxis System
Each gatekeeper gathers and stores meter data from its registered node meters
and associated water and gas modules and manages the EA_LAN. These
gatekeepers upload the data to the EnergyAxis Management System (EA_MS) via
a public or private WAN either on a scheduled or on-demand basis.
Each REX and REX2 meter, EA_Repeater and A3 ALPHA node can act as
repeaters that relay meter data from downstream, or descendent, meters up to
the gatekeeper. When a repeater’s RF transmission capability is blocked, the
gatekeeper determines that something is wrong and initiates a node scan. The
node scan re-builds the 900 MHz network bypassing the faulty node. In this
manner, the network is called proactive and self-healing.
15
EA_Inspector User Guide
Introduction
EA_Inspector and EA_Inspector Manager
The EA_Inspector is a tool for use with EnergyAxis System. EnergyAxis devices are
equipped with RF modules that transmit meter data to gatekeepers through the
EA_LAN. The EA_LAN occasionally may need troubleshooting to locate issues and
EA_Inspector is the tool designed to locate these issues.
EA_Inspector also performs firmware upgrades for devices in the field.
EA_Inspector can also help locate unknown meters or determine the best
placement for an EA_Repeater.
Before going into the field, the user synchronizes the handheld with EA_Inspector
Manager. This loads and updates the user credentials (logon and permissions)
and any other necessary security features.
Note:
A new EA_Inspector handheld must be synchronized with
EA_Inspector Manager prior to being used in the field to enable
user logon capability.
Figure 1-4. EA_Inspector
Once the functions have been performed in the field, resynchronize the handheld
using EA_Inspector Manager. EA_Inspector Manager is then used to export GPS
coordinates, TOU and demand data and AMRDEF files. Additionally, activity logs
(one encrypted and one unencrypted) are downloaded from the handheld.
Note:
Encrypted logs are only accessible by the EA_Inspector
Manager security administrator.
2 ABOUT THE HANDHELD
About the handheld
The handheld is a Radix FW950 device that functions as the platform handheld
installation tool for Elster’s EA_Gas and EA_Water modules, as well as supporting
EA_Inspector.
The handheld is a rugged Radix handheld computer with the EnergyAxis network
interface (EA_NIC) card installed. This handheld allows field personnel to install
the EA_Gas and EA_Water modules onto gas meters. The handheld also
supports controlling the AC-250 gas meter with Remote Meter Disconnect (RMD).
The handheld also performs troubleshooting tasks for EnergyAxis meter RF
communications.
Figure 2-1. Radix FW950 handheld (Style No. 7S1501G002)
Radix specifications
• Windows CE 5.0
• .NET Framework 1.1 or 2.0
• Marvell PXA270, 520MHz processor
• 128 MB RAM 512 MB flash drive
• 3.5” (89mm) 240 x 320 TFT 65K Color industrial grade touch screen
• 48-key ergonomic keypad with separate numeric keys
• User replaceable lithium-ion battery pack, 3 hour charge, up to 8 hours use
• EnergyAxis network interface card (EA_NIC)
• Elster software
• RF Transmitter - 451 MHz (wake-up tone); 900 MHz
• RF Receiver - 900 MHz
EA_Inspector User Guide
About the handheld
17
• FCC compliance: Part 90 and Part 15. The FCC ID is G8JHHI03.
• Operating temperature: -4 °F to +140 °F (-20 °C to + 60 °C)
• USB, Ethernet, serial, IPP, multiple communications ports
• IP-67 rated (1 meter submersion)
• Elster nose cone is IP-67 rated (1 meter submersion)
• MIL-STD-810F method - 1.5 meter drop onto concrete test
• Optional - the Radix handheld supports using an external antenna for use
with the AC 250 Remote Meter Disconnect (RMD) valve control module.
Figure 2-2. Radix FW950 with external antenna (Style No. 1C12455G01)
EA_Inspector User Guide
About the handheld
18
Safe RF exposure using external antenna
The antenna used for the Radix transmitter must be installed to provide a
separation distance of at least 8 inches (20 cm) from all persons and must not be
co-located or operating in conjunction with any other antenna or transmitter.
EA_Inspector Manager
EA_Inspector Manager synchronizes the handheld with a host computer.
Synchronizing the handheld copies files between the handheld and the host
computer.
Figure 2-3. Handheld-to-meter RF communication
Before EA_Inspector can be run, EA_Inspector Manager must load the following
files onto the handheld:
• user credentials (user names and passwords) file1
• meter ID (marriage) file2
• LAN seed file3
• 900 MHz HAN parameter files4
After the first synchronization, the EA_Inspector is ready to be used in the field.
1. Required to operate the handheld.
2. Only required if operating in meter ID mode; LAN ID mode works without marriage
files.
3. Not required to operate; only needs to update LAN seeds if changes were made.
4. Only needed if HAN operations are planned.
19
EA_Inspector User Guide
About the handheld
EA_Inspector
The EA_Inspector is a tool for the EnergyAxis System. EnergyAxis devices
(electricity, gas, and water meters and in-home devices are equipped with RF
modules that transmit meter data to EA_Gatekeepers through the EA_LAN. The
EA_LAN occasionally may need troubleshooting to locate issues and
EA_Inspector is the tool designed to locate these issues. EA_Inspector also
performs firmware upgrades for devices in the field. EA_Inspector can also help
locate unknown meters or determine the best placement for an EA_Repeater.
The software performs the following actions:
• ping test
• locate node
• read meter data
• gas/water comms
• disconnect and reconnect meters
• update firmware
• configure meters
• manage home area network devices
Note:
The handheld may also be loaded with EA_Installer or
EA_InstallerPlus software. Both EA_InstallerPlus and
EA_Inspector may be installed on the same handheld; however,
only one application may be active at a time.
Transmission accuracy
The accuracy of transmitted data is insured in two ways:
• the meter only replies after detection of its unique ID (serial number or LAN
ID)
• the EA_NIC and module transmits an error-detection code with the meter
data that is used by the handheld to confirm that the data has been
received without errors.
Navigating the software
Simple menu commands allow access to the software functions. These
commands fall into the following categories:
Main Menu
Sub menu
Sub menu
RF Troubleshooting
Ping
One shot ping test
Continuous ping test
Node to node ping test
Registered node locator
Unregistered node locator
Gas/Water Comms
Read Meter Data
Read Current Data
Read Previous Data
Read from Electric
Read from Gas/Water
EA_Inspector User Guide
About the handheld
20
Main Menu
Sub menu
Sub menu
Connect/Disconnect
Load Side Power
Read Current State
Load Side Voltage Check
Connect
Disconnect
Secondary Relay
Read Current State
Open Relay
Close Relay
Gas Valve Control
Read
Open
Close
RF Control
Read Current State
Disable RF (Transmitter)
Enable RF (Transmitter)
HAN Broadcast
Read Current State
Start - turn ON
End - turn OFF
Config Meter
Meter Association
EA_Water Module
Demand Reset
Firmware Upgrade
Home Area Network
ZigBee HAN
View Devices
HAN NIC Info
900 MHz HAN
Commission
Ping
Decommission
Configure
HH Config
General
Pricing
Messaging
Firmware Upgrade
HH settings
EA Defaults
Database warning
Do not attempt to modify or edit any of the database tables or files outside of the
Elster handheld / EA_Inspector Manager environment without prior authorization
by Elster technical support personnel. Unauthorized manipulation of these files
may void your software service agreements.
EA_Inspector User Guide
Operating the handheld
22
Arrow keys
These keys (, , , and ) are used to navigate
directionally in the screen.

• Navigates between fields within the current screen (for example, messages
and search).
Entering responses (Yes/No)
You respond to questions using either of the following methods:
• Tap the button Yes or No with the stylus
• Press  or  on the keyboard
• Moving to the desired button by using left/right arrow keys and pressing
 when the button is highlighted
Using the stylus
Turning the device on
and off
Charging the device
Resetting the handheld
device
Use the stylus to tap a command button or to move focus to a data entry field. If
you do not have a stylus, use the tip of your fingernail (not the soft pad of your
finger).
To turn the handheld on, press and hold any key until the handheld turns on.
The handheld turns off automatically after the handheld had been idle for more
than one minute off the charging cradle; the idle timeout is configurable.
Place the handheld in its cradle to recharge the battery. The red Battery Status
Light on the top right corner of the handheld will flash on and off while the battery
is charging. Once that battery is fully charged, the status light will remain on.
To reset the handheld:
1. Hold down the  +  + <> keys down simultaneously for several
seconds.
2. Release the keys when the screen goes blank.
3. Recalibrate the touch screen as directed.
Note:
Resetting the handheld in the cradle will remove the
EA_Inspector application short-cut from the desktop.
EA_Inspector User Guide
Operating the handheld
Opening EA_Inspector
23
To access EA_Inspector:
1. From the handheld’s desktop, select the EA_Inspector icon and press
.
Figure 3-2. Handheld desktop
The EA_Inspector splash screen displays.
Figure 3-3. EA_Inspector splash screen
The EA_NIC loads the EA_Inspector firmware.
EA_Inspector User Guide
Operating the handheld
24
Note:
You will see the RF Firmware Load screen only if EA_Inspector
detects a firmware file with a different version in the handheld
than the existing EA_NIC firmware version. If the firmware file
version is higher than the current firmware version in EA_NIC,
EA_Inspector will upgrade the EA_NIC firmware. Otherwise,
EA_Inspector will ask the user "Are you sure you want to update
vm.m over vn.n?”
Figure 3-4. Loading firmware
2. Click OK to acknowledge the firmware is loaded.
Figure 3-5. Firmware loaded
The login screen displays. See “Logging in to the handheld” on page 25 for
instructions on logging in to EA_Inspector.
25
EA_Inspector User Guide
Operating the handheld
Logging in to the
handheld
Before you can operate the EA_Inspector on the handheld, you must first
synchronize the handheld with EA_Inspector Manager. This ensures that users’
credentials and other needed files are downloaded to the handheld.
See the EA_Inspector and EA_Inspector Manager Installation and Administration
Guide for details on synchronizing the handheld with EA_Inspector Manager.
Note:
A new EA_Inspector handheld must be synchronized with
EA_Inspector Manager prior to being used in the field to ensure
user logon capability. Without an initial synchronization, a user
cannot log onto the EA_Inspector application on the handheld.
Note:
If the expiration date is passed, you cannot log in to
EA_Inspector. You must have the Security Administrator
synchronize the handheld with EA_Inspector Manager to reset
the HH expiration date.
Note:
The Login ID and password are not case sensitive. So you do
not need to be concerned about typing upper and lower case
letters.
To login to EA_Inspector:
1. Enter your Login ID.
Note:
A Security Admin cannot log in to EA_Inspector. The Security
Admin privilege applies to EA_Inspector Manager only.
Figure 3-6. Login screen
2. Enter your Password.
3. Click OK.
EA_Inspector displays the Main Menu.
— OR —
If the expiration date has passed or a new handheld was not synchronized,
a note displays. Your system administrator will need to synchronize the
EA_Inspector User Guide
Operating the handheld
26
handheld with EA_Inspector Manager to load user logon information and
set the handheld’s expiration date.
Figure 3-7. Handheld expiration
— OR —
To properly use EA_Inspector, the handheld must be synchronized with
EA_Inspector Manager.
Depending on the user’s permissions and privileges (see EA_Inspector
Installation and Administration Guide) the handheld may respond in
unexpected ways.
If the handheld has not been synchronized with EA_Inspector Manager, the
handheld displays a message “No meter SN/LAN ID file exists. Please
update with EA_Inspector Manager.”
Table 3-1. Permissions and privileges
EA_Inspector
Manager
User ID
Handheld
EA_Inspector software
Synchronized
Handheld filesa
Allow LAN ID
privilege
UseLANID
setting enabled
Behavior
Yes
Yes
Yes
• Uses meter LAN ID to identify
devices.
Yes
No
No
• Displays a message “No meter SN/
LAN ID file exists. Please update
with EA_Inspector Manager.”
• Uses meter Serial Number (SN) to
identify devices.
Yes
Yes
No
• Displays message “No SN/LAN ID
file found: Use LAN ID mode
enabled.”
• Automatically enables UseLANID.
• Uses meter LAN ID to identify
devices.
27
EA_Inspector User Guide
Operating the handheld
a. Refer to the EA_Inspector and EA_Inspector Manager Installation and Administration Guide for
details on synchronizing the handheld using EA_Inspector Manager.
Figure 3-8. EA_MS meter and Meter ID file not on handheld
No SN/LAN ID file but without
Allow LAN ID privilege
Logon disabled
Figure 3-9. EA_Inspector Main Menu
No SN/LAN ID file but with
Allow LAN ID privilege
Logon enabled
EA_Inspector User Guide
Operating the handheld
Holding the handheld for
meter reading
28
When using a handheld device to read a meter, hold the handheld device
upright.
Note:
Figure 3-10. Handheld-to-meter RF communication
The stronger RF signals radiate out of the extended antenna
from the front and back of the cover.
4 ABOUT EA_INSPECTOR
SOFTWARE
After successfully logging into the handheld device, you will see the main menu
screen.
Figure 4-1. EA_Inspector Main Menu
The main menu screen allows the selection of the following modes:
1. RF Troubleshooting
• Ping
• Locate node (registered and unregistered)
• Gas/Water Comms
2. Read Meter Data
• Read Current Data
• Read Previous Data
3. Connect/Disconnect
• Load Side Power:
• Read current state
• Load side voltage check
• Connect
• Disconnect
• Gas Valve Control
• Read
EA_Inspector User Guide
About EA_Inspector software
30
• Open
• Close
• RF Control
• Read Current State
• Disable RF (Transmitter)
• Enable RF (Transmitter)
• Secondary Relay:
• Read Current State
• Open Relay
• Close Relay
4. Configure Meter
• EA HAN Broadcast
• Meter Associations
• EA_Water Module
• Demand Reset
• Firmware Upgrade
5. Home Area Network
• ZigBee HAN
• Ping
• Devices
• Channels
• HAN NIC Info
• 900 MHz HAN
• Commission
• Ping
• Configure
• Decommission
6. HH Configuration
• HH Settings
• EA Defaults
Navigating the software
Instead of using the stylus to navigate the software, you can press the number
preceding the command. For example, from the main menu screen you can
press the keys to access the commands:
Key
Command
<1>
RF Troubleshooting
<2>
Read Meter Data
<3>
Connect/Disconnect
<4>
Configure Meter
<5>
Home Area Network
<6>
HH Configuration
<0>
Exit
31
EA_Inspector User Guide
About EA_Inspector software
You can also use the arrow keys to navigate up and down the list of commands
and then press  to execute the command.
Additionally, the first letter of each button label is an accelerator key for that
function. For example,  for Save, 
 for Ping,  for Cancel, etc.  can
be used for Cancel or for exiting any menu.
User privileges
Depending on the privileges set by the system administrator when adding a user
in EA_Inspector Manager, the user may use the LAN ID or the Serial Number to
identify a device. Refer to the EA_Inspector and EA_Inspector Manager
Installation and Administration Guide for details on user privileges.
If the user has the Allow LAN ID privilege, the user may use the device’s LAN ID on
data entry screens. If the user does not have the Allow LAN ID privilege, the user
must enter the device’s Serial Number (S/N) on data entry screens.
Note:
To use MAS 6.2 or earlier, you must have Allow LAN ID
privileges.
Note:
If Allow LAN ID is disabled and the EA_MS 7.0 meter name and
LAN ID data have not been downloaded to the handheld, the
user will not be able to use EA_Inspector. See “Downloading
meter and LAN ID information” on page 33 for details.
In addition to the user having the proper privileges to Allow LAN ID, the handheld
itself must be enabled to Use LAN ID. See Table 3-1 on page 26 and “Configuring
handheld settings and utility IDs” on page 171 for details on configuring the
handheld to use LAN IDs.
Saving notes and GPS
data
To enter any action notes or collect GPS data:
1. Click Save on any screen.
The Notes screen displays allowing you to enter any notes regarding the
activity.
EA_Inspector User Guide
About EA_Inspector software
32
Figure 4-2. Notes screen
2. Additionally, you can click GPS to collect the GPS coordinates for the
handhelds current location at the time of the communication.
The GPS Details screen displays.
Figure 4-3. GPS Details screen
The GPS Details screen indicates the status of the attempt to get GPS
coordinates.
A successful read displays a status of GPS Info Completed.
3. If the GPS read fails, press Retry or  to retry the operation.
4. Click OK to exit the screen and save the coordinate values.
Click Cancel to return to the previous screen without GPS values.
33
EA_Inspector User Guide
About EA_Inspector software
Exiting EA_Inspector
1. While the Main Menu screen is open, press  or press Exit to exit the
software.
A dialog displays asking you to confirm you wish to exit.
Figure 4-4. Exiting EA_Inspector
2. Use ,  or  arrow keys to select the response.
— OR —
Touch Yes or press  or press  when the button is highlighted to
accept the selection.
Touch No or press  or press  when the button is highlighted to
cancel.
Exiting from the login screen
To exit without logging in:
1. From the Login screen, press Exit.
A dialog displays asking you to confirm you wish to exit.
EA_Inspector User Guide
About EA_Inspector software
34
Figure 4-5. Exiting EA_Inspector
2. Use ,  or  arrow keys to select the response.
— OR —
Touch Yes or press  or press  when the button is highlighted to
accept the selection.
Touch No or press  or press  when the button is highlighted to
cancel.
5 PERFORMING A PING TEST
About ping tests
A ping test sends an RF command to an EnergyAxis RF module (EA_NIC) or meter
and retrieves the devices ID and serial number. A ping test sends ten packets,
receives ten packets in response and reports the average received signal
strength indication (RSSI) from the ten attempts. RSSI is displayed in decibel
milliWatts (dBm) except for Node to node ping test which uses the range of 0 to 7
where 0 indicates no signal and 1 indicates the best (or maximum) RSSI and 7
indicates the worst RSSI:
RSSI
Strength (in dBm)
no signal
> -40
best
-40 and > -50
 -50 and > -60
 -60 and > -70
 -70 and > -80
 -80 and > -90
 -90
worst
The continuous ping test performs multiple ping tests in sequence.
EA_Inspector User Guide
Performing a ping test
Accessing ping test
menu
36
To access the Ping Test menu:
1. From the Main Menu, select RF Troubleshooting.
Figure 5-1. EA_Inspector Main Menu
The RF Troubleshooting menu displays.
Figure 5-2. RF Troubleshooting menu
The RF Troubleshooting menu displays.
2. From the RF Troubleshooting menu, select Ping.
37
EA_Inspector User Guide
Performing a ping test
Figure 5-3. Ping Test menu
3. The Ping Test menu allows you to select from the following list of ping tests:
• One shot ping test
• Continuous ping test
• Node to node ping test
One shot ping test
To perform a one shot ping:
1. From the Ping Test menu, select One Shot.
The One Shot Ping Test menu displays.
Note:
Depending on the type of utility, you may see the One Shot Ping
Test menu for an electric, gas and water utility or the One Shot
Ping Test menu for an electric and gas utility. However, if the
handheld is set up for electric only, you will not see the One Shot
Ping Test menu. Instead you will see the Ping Test input screen.
EA_Inspector User Guide
Performing a ping test
38
Figure 5-4. Ping menu for electric, gas and water utility
Figure 5-5. Ping menu for electric and gas utility
2. The One Shot Ping Test menu allows you to select from the following ping
tests:
1) One shot ping of electric meter
2) One shot ping of gas module or AC-250 RMD
3) One shot ping of a one-way water meter
4) One shot ping of two-way water meter
39
EA_Inspector User Guide
Performing a ping test
One shot ping of electric meter
To perform a one shot ping of an electric meter (REX, REX2, EA_Repeater,
EA_Gatekeeper or A3 ALPHA node):
1. From the One Shot Ping Test menu, select Electric.
See “One shot ping of a EA_Gatekeeper” on page 42 for details on pinging a
gatekeeper.
EA_Inspector displays the ping test input screen.
Figure 5-6. Ping test input screen
Use LAN ID unchecked
Use LAN ID checked
2. Enter the ID of the electric meter to be pinged.
Note:
To use the LAN ID to ping devices, you must have Allow LAN ID
privilege (see EA_Inspector and EA_Inspector Manager
Installation and Administration Guide for details) as well as Use
LAN ID enabled on the handheld (see “Configuring handheld
settings and utility IDs” on page 171 for details. To use the
meter’s serial number to ping devices, your system
administrator must download EA_MS meter ID (marriage data)
file from EA_MS and synchronize the file to the handheld.
3. Check if the device Is a GK (gatekeeper).
4. Click Ping.
The ping test occurs and the input screen displays the results as they are
received.
EA_Inspector User Guide
Performing a ping test
40
Figure 5-7. Successful ping test results - REX2 meter
Serial No. not in database
Note:
If the entered ID is not in the downloaded EA_Inspector file, the
display lists the ID and a message that the specified ID is
unknown.
The ping test results displays the following information:
Item
Description
GK (Gatekeeper)
Indicates the pinged meter’s registered gatekeeper.
Parent
Indicates the parent node (or repeater) of the pinged
meter.
Level/Desc
Example, 2/1 - The 2 (Level) indicates the node level from
the registered gatekeeper of the pinged meter (for
example, a node level of 2 indicates that the pinged
meter communicates with its registered gatekeeper
through one repeater meter); the 1 (Desc) indicates the
number of repeater descendants below.
Total kWh
Indicates the Total kWh in the pinged meter’s register.
Host/RadioFW
Indicates the firmware version for the host and the radio
of the pinged meter.
Packets
Indicates the number the packets received/number
of sent. For example, 7/10 indicates that 7 out of 10
packets were received.
RSSI
Indicates the EA_NIC’s received signal strength indicator
in dBma.
Meter RSSI
For REX2 meters FW 3.0 or higher, indicates the meter’s
received signal strength indicator (in dBm).
a. Decibel milliwatts (also dBmW).
EA_Inspector User Guide
Performing a ping test
41
Figure 5-8. Communication warnings
If you receive a communication error or warning message [Figure 5-8], see
“Communication mode errors and warning messages” on page 177 for
details on troubleshooting communication problems.
5. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
EA_Inspector User Guide
Performing a ping test
42
Figure 5-9. Entering notes for saving to log
6. Use the keyboard to enter any notes regarding the test.
7. Press  to save your notes to the activity log and exit the test.
— OR —
Press  to exit the test without saving your notes.
One shot ping of a EA_Gatekeeper
Note:
If you are pinging a gatekeeper with FW v4.x or 5.x, you must
turn off encryption in the handheld. See “Configuring handheld
settings and utility IDs” on page 171 for details.
To perform a one shot ping of a EA_Gatekeeper (both enclosure-based and in an
A3 ALPHA meter):
1. From the One Shot Ping Test menu, select Electric.
EA_Inspector displays the ping test input screen.
2. Check Is GK (Gatekeeper).
3. Enter the ID of the gatekeeper to be pinged.
4. Click Ping.
EA_Inspector User Guide
Performing a ping test
43
Figure 5-10. One shot ping of a gatekeeper
The ping test occurs and the input screen displays the results as they are
received.
Figure 5-11. Successful ping of gatekeeper
5. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
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44
One shot ping of gas module or AC-250 RMD
To perform a one shot ping of a gas meter’s RF module or on an AC-250 RMD
(valve control module):
1. From the One Shot Ping Test menu, select Gas.
EA_Inspector displays the ping test input screen.
Figure 5-12. Ping test input screen
2. Click Ping.
EA_Inspector prompts you to hold a magnet on the gas module for 3
seconds.
Figure 5-13. Hold magnet prompt
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3. Hold the magnet on the bottom left of the gas module approximately 0.5
inches in from the left edge (see Figure 5-14, Figure 5-15, and Figure 5-16).
Figure 5-14. Holding magnet on gas module v1.0
Figure 5-15. Holding magnet on gas module v2.0
The EA_Gas v3.0 module requires a magnet swipe unless it is operating in
Mobile mode or in Hybrid (Fixed and Mobile) mode.
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Figure 5-16. Holding magnet on gas module v3.0
The ping test occurs and the input screen displays the results as they are
received.
Figure 5-17. Successful ping test results
The ping test results displays the following information:
Item
Description
ID
Indicates the serial number ID of the EA_Gas module.
Read
Indicates the index reading (that is, gas usage).
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Item
Status drop list
Description
• EncReadErr - a problem has occurred when reading
an encoder-type water module; it means a bad digit
was read. If Tamper is also set, it means a complete
read failure.
• RESET_ERROR - the module has been reset since the
last clear data. This flag is always set at power up, but
will be cleared at final assembly, and at install.
• TiltTmpr - Indicates the meter has a tilt tamper
condition in effect.
• SwitchTmpr - for Water modules this indicates a Leak
condition has been detected; indicates the meter has
a switch tamper condition in effect as the result of
holding a magnet next to the gas module for more
than 5 minutes.
• LowBattery - indicates that the battery has fallen below
the set threshold after a transmit; this is a latched
status.
• BackFlow - for water modules with encoder-type
registers; indicates a back flow condition has been
detected
• OverLimit - for water modules with encoder-type
registers; indicates an over limit condition has been
detected
• ModuleErr- indicates a configuration error, CRC error,
or EEPROM write error has occurred; this is a latched
status.
PreDiv
Indicates the Predivider; the number used to convert
meter pulses to index usage value. A predivider of 50
means that 50 pulses received from the meter converts to
one index read.
PCF
Indicates the pressure compensation factor used to
adjust the meter reading for billing.
Time
Indicates the date and time kept in the module.
Trans period
Indicates the number of hours between gas module
transmissions of data to its associated gatekeeper. For
example, if Trans period is 4 hours, the gas module
transmits its data to the gatekeeper every 4 hours.
Trans var
Indicates the window time for the gas module to transmit
its data. For example, if the Trans period is 4 hours and
the Trans variance is 4 hours, the gas module transmits
its data to the gatekeeper at a randomly selected time
between 4 AM and 8 AM.
Firmware
Indicates the firmware version used by the EA_Gas
module.
4. If the display indicates one or more tamper statuses, click Clear Status to
clear the statuses from the module.
Note:
If a tamper status is not in effect, the Clear Status button will
appear disabled.
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48
Figure 5-18. Clearing a status
5. Click More to view more information on the gas meter and module.
Figure 5-19. View more information
The More screen displays the following additional information about the gas
meter:
Item
Description
SubCount
Indicates the pulse count stored internally in the meter
before the predivider is applied to obtain the meter read.
IntDiv/Len
Indicates the Interval Divisor and Length in minutes for
determining interval data.
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Item
Description
DailySnapShot
Indicates the time of the day at which the meter read is
recorded for the daily read.
Style
Indicates the Elster style number for the gas module.
Assembly
Indicates the Elster assembly serial number.
DST
Indicates the time of the daylight saving time change
followed by the recurring day and month for the Spring
and Fall DST change dates. For example, 2nd Sun/3
indicates the second Sunday in March and 1st Sun/11
indicates the first Sunday in November.
OPMode
Indicates the operating mode of the meter:
• 0 - EnergyAxis System - the default network mode set
after installation using the PI 900 handheld software
• 1 - Walk By/Drive By
• 2- EAHybrid - Future use
• 3- Legacy - Future use
• 4 - DeepSleep - factory shipped mode
• 5 - Burn-in - mode used during factory configuration
• To return to the previous screen, use a stylus or finger to press More on
the handheld’s display.
6. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
One shot ping of a one-way water meter
To ping a one-way or two-way water module, you must perform a Find that
reports the data transmitted by the water module after a magnet triggers an RF
transmission. See “One shot ping of two-way water meter” on page 52 for details
on pinging a two-way water module.
To perform a one shot ping of a one-way water meter’s RF module:
1. From the One Shot Ping Test menu, select Water.
EA_Inspector displays the ping test input screen.
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Figure 5-20. Ping test input screen
2. For a one-way water module, click Find.
EA_Inspector prompts you to hold a magnet on the water module for 3
seconds.
Figure 5-21. Hold magnet prompt
3. Lift the cover over the water meter.
4. Hold the magnet on the bottom center of the water module (see
Figure 5-22).
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Figure 5-22. Holding magnet on water meter module 1.0
The ping test occurs, the water module transmits one packet of data that the
input screen displays.
Figure 5-23. Successful ping test results
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52
The ping test results displays the following information:
Item
Description
ID
Indicates the serial number ID of the EA_Water module.
LAN ID
Indicates the LAN ID for the EA_Water module.
EncReg
Indicates the encoder register number.
Mt Read
Indicates the meter reading (that is, total water usage).
Status
Indicates the status of the meter or module:
• Bad Digit - indicates data received from the encoding
register was corrupted
• Leak - alarm indicating the meter detected a possible
leak
• No Read - indicates that module did not receive data
from the meter
• Tamper - alarm indicating the meter detected a
possible tamper event
5. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
One shot ping of two-way water meter
You can perform a standard ping test a two-way EA_Water 2.0 module. Two-way
water modules may be either encoder-based modules or pulse-based modules.
See “One shot ping of a one-way water meter” on page 49 for details on pinging
a one-way water meter.
To perform a one shot ping of a two-way water meter’s RF module:
1. From the One Shot Ping Test menu, select Water.
EA_Inspector displays the ping test input screen.
Figure 5-24. Ping test input screen
Encoder-based
Pulse-based
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EA_Inspector prompts you to hold a magnet on the water module for 3
seconds to waken the module.
The EA_Water v3.0 module requires a magnet swipe unless it is operating in
Mobile mode or in Hybrid (Fixed and Mobile) mode.
Figure 5-25. Holding magnet on water meter module 2.0/3.0
Figure 5-26. Holding magnet on pit mounted meter module
2. For a two-way water module, click Ping.
EA_Inspector pings for any two-way water modules within range. The water
module responds to the ping.
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Figure 5-27. Successful ping two-way water module
Encoder-based
Pulse-based
3. Click Clear Status to clear the statuses in the module.
The handheld displays the results after the statuses are cleared.
4. Click More to view additional information.
Figure 5-28. Clear statuses
More screen
• To return to the previous screen, use a stylus or finger to press More on
the handheld’s display.
5. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
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EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Continuous ping test
A continuous ping test performs multiple ping tests lasting for the number of
minutes specified by the Test Time with a delay time of a specified number of
Seconds Between Pings. For example, by default, a continuous ping test would
perform a ping test lasting 2 minutes with a delay of 5 seconds between ping
tests on an electricity meter.
See “Editing continuous ping test settings” on page 64 for details on changing
settings.
Note:
For a continuous ping on a gas module or a two-way water
module, the time between pings is 0.8 seconds and cannot be
configured.
Note:
You cannot perform a continuous ping test on a one-way water
meter. You can perform a FInd on a one-way water meter. See
“One shot ping of a one-way water meter” on page 49 for
details.
The continuous ping test performs multiple ping tests of an EA_Gas module, REX,
REX2 and A3 ALPHA meters and EA_Gatekeeper and EA_Repeater.
To perform a continuous ping test:
1. From the Ping Test menu, select Continuous.
The Continuous Ping Test menu displays.
Figure 5-29. Continuous ping menu and settings
2. From the Continuous Ping Test menu, you can select to perform one of the
following:
1) Continuous ping of electric meter
2) Continuous ping of gas or two-way water module
3) Editing continuous ping test settings
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Continuous ping of electric meter
To perform a continuous ping of an electric meter (REX, REX2, EA_Repeater,
EA_Gatekeeper or A3 ALPHA node):
1. From the Continuous Ping Test menu, select Electric.
See “Continuous ping of a gatekeeper” on page 58 for details on pinging a
gatekeeper.
EA_Inspector displays the ping test input screen.
Figure 5-30. Ping test input screen
2. Enter the ID of the electric meter to be pinged.
3. Click Ping.
The ping test occurs and the input screen displays the results as they are
received.
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Figure 5-31. Result of continuous ping of electric meter
Note:
Only REX2 meters with FW 3.0 or higher return Meter RSSI.
The continuous ping test continues displaying the results of each test until
the testing is complete.
Figure 5-32. Continuous ping test complete
The ping test results display the number the packets received/number of
sent, RSSI. For example, 9/10,-23, -19, indicates that nine packets were
received out of ten packets sent for an RSSI of -23 dBm and a meter RSSI of 19 dBm.
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58
4. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Continuous ping of a gatekeeper
Note:
If you are pinging a gatekeeper with FW v4.x or 5.x, you must
turn off encryption in the handheld. See “Configuring handheld
settings and utility IDs” on page 171 for details.
To perform a continuous ping of an A3 ALPHA gatekeeper:
1. From the Continuous Ping Test menu, select Electric.
EA_Inspector displays the ping test input screen.
2. Check Is GK (Gatekeeper).
Figure 5-33. Continuous ping test - gatekeeper
3. Enter the ID for the gatekeeper.
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Figure 5-34. Continuous ping test - gatekeeper
4. Click Ping.
Figure 5-35. Continuous ping test - gatekeeper
5. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
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60
Continuous ping of gas or two-way water module
To perform a continuous ping of a gas or two-way water meter’s RF module:
1. From the Continuous Ping Test menu, select Gas/Water.
EA_Inspector displays the ping test input screen.
Figure 5-36. Ping test input screen
2. Click Ping.
EA_Inspector prompts you to hold a magnet on the gas/water module for 3
seconds. See Figure 5-14 for an illustration on how to hold the magnet on a
gas module. See Figure 5-22 for an illustration on how to hold the magnet
on a water module.
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Figure 5-37. Hold magnet prompt
The ping test occurs and the input screen displays the results as they are
received.
Figure 5-38. Result of continuous ping of gas RF module
The continuous ping test continues displaying the results of each test until
the testing is complete.
The ping test results display the number the packets received/number of
sent, RSSI. For example, 9/10, -22 indicates that nine packets were received
out of ten packets sent for an RSSI of -22 dBm.
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3. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Node to node ping test
A node-to-node ping test signals a meter to ping another meter (whether a REX,
REX2, EA_Repeater or A3 ALPHA meter). The node-to-node ping test requires the
initiator node is a meter registered to a gatekeeper.
Initiator
REX meter
Note: REX meters FW 4.1 cannot initiate
node to node ping tests.
REX2 meter
gREX meter
EA_Repeater
A3 ALPHA meter/node
Note:
Responder
any meter
Note: REX meters FW 4.1 and higher can
respond to node to node ping tests.
An A3 ALPHA gatekeeper cannot initiate or respond to a nodeto-node ping test.
To perform a node-to-node ping test:
1. From the Ping Test menu, select Node to Node Ping.
EA_Inspector displays the Node to Node Ping dialog.
Figure 5-39. Node to node ping input screen
2. Enter the ID of the Initiator (the meter initiating the ping).
3. Enter the ID of the Responder (the meter to be pinged).
4. Click Ping.
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Figure 5-40. Ping in process
EA_Inspector displays the results of the node-to-node ping including the
number of packets sent and the RSSI as a range of 0 to 7 where 0 indicates
no signal and 1 indicates the best (or maximum) RSSI and 7 indicates the
worst RSSI. See “About ping tests” on page 35 for details on RSSI and dBm
range represented by the node-to-node ping results.
Figure 5-41. Successful node-to-node ping
5. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
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EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Editing continuous ping
test settings
EA_Inspector allows you to configure the following continuous ping test settings:
• Ping packet repeats
• Test time (in minutes)
• Seconds between Pings (applies to electricity meters only)
See “About ping tests” on page 35 for details about RSSI and signal strength.
To change ping test settings:
1. From the Continuous Ping Test menu, select Edit Ping Settings.
EA_Inspector displays the Ping Settings dialog.
Figure 5-42. Edit continuous ping test settings
2. Edit the settings as needed:
• Ping Packet Repeats - the number of additional packets transmitted at
different frequencies within the 900 MHz unlicensed band
For example, if packet repeats is set to the default of 2, a total of 3 packets
(1 packet plus an additional 2 packets) would be send over each of 3
different frequencies in the 900 MHz band.
• Test Time (in minutes) - the duration time (in minutes) of the ping test
• Seconds between Pings - the delay time (in seconds) between ping tests;
applies to electricity meters only
Note:
For a continuous ping on a gas module, the time between pings
is 0.8 seconds and cannot be configured.
3. Click Save to save your changes.
You are ready to perform a continuous ping test using the changed settings.
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6 LOCATING A NODE
About locating nodes
Accessing node location
menu
EA_Inspector is capable of locating registered and unregistered REX, REX2 and
A3 ALPHA node electricity meters.
Note:
Elster recommends disabling EA_Inspector encryption before
locating a registered or unregistered node, especially utilities
supporting both unencrypted and encrypted LAN
communications. See “Configuring handheld settings and utility
IDs” on page 171 for details on disabling LAN encryption.
Note:
Gas and water modules are battery operated devices that
remain in a sleeping state until they are awakened (by magnet
swipe for one-way modules or by receiving a magnet swipe or
a wake up signal (v3.x modules) for two-way modules). They
cannot be located using the Registered Node or Unregistered
Node Locator functions.
To access the Locate Node test menu:
1. From the Main Menu, select RF Troubleshooting.
Figure 6-1. EA_Inspector Main Menu
The RF Troubleshooting menu displays.
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Figure 6-2. RF Troubleshooting menu
2. From the RF Troubleshooting menu, select from the following:
• Registered node locator
• Unregistered node locator
Registered node locator
The Reg Node Locator command allows you to perform the following node locate
functions:
• Find all IDs
• Finding an ID
Note:
The accelerator key for Find All is  and the key for Find ID is
.
Find all IDs
To find all registered nodes:
1. From the RF Troubleshooting menu, select Reg Node Locator.
2. Select Find All.
EA_Inspector commands all registered nodes to respond.
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68
Figure 6-3. Find All nodes
Figure 6-4. Find all registered nodes results
EA_Inspector displays a listing of registered nodes including the following
information:
Item
ID
Description
Indicates the Serial Number or the LAN ID of the
registered node (depending on user privileges).
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Locating a node
Item
Description
Node Level
Indicates the node level from the registered gatekeeper of
the pinged meter. For example, a node level of 2
indicates that the pinged meter communicates with its
registered gatekeeper through one repeater meter.
Gatekeeper
Indicates the pinged meter’s registered gatekeeper.
RSSI
Indicates the received signal strength indicator (RSSI) of
the ping test. For example, -22 indicates an RSSI of -22
dBm.
3. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Finding an ID
This function works on REX, REX2, EA_Repeater and A3 ALPHA node meters. See
“User privileges” on page 31 for an explanation for using either Serial Number or
LAN ID.
To find a specific registered node:
1. From the RF Troubleshooting menu, select Reg Node Locator.
2. Enter the ID (Serial Number) or LAN ID of the node to be found.
3. Select Find ID.
EA_Inspector commands the registered node to respond.
Figure 6-5. Find an ID
Use LAN ID unchecked
Use LAN ID checked
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70
Note:
Figure 6-6. Finding an ID
To use the LAN ID to ping devices, you must have Allow LAN ID
privilege (see EA_Inspector and EA_Inspector Manager
Installation and Administration Guide for details) as well as Use
LAN ID enabled on the handheld (see “Configuring handheld
settings and utility IDs” on page 171 for details. To use the
meter’s serial number to ping devices, your system
administrator must download EA_MS meter ID (marriage data)
file from EA_MS and synchronize the file to the handheld.
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Locating a node
Figure 6-7. Find completed
EA_Inspector displays the information of the registered node:
Item
Description
ID
Indicates the ID (Serial Number) or LAN ID of the registered
node.
Node Level
Indicates the node level from the registered gatekeeper of
the pinged meter. For example, a node level of 2
indicates that the pinged meter communicates with its
registered gatekeeper through one repeater meter.
Gatekeeper
Indicates the pinged meter’s registered gatekeeper.
RSSI
Indicates the received signal strength indicator (RSSI) of
the ping test. For example, -22 indicates an RSSI of -22
dBm.
4. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Unregistered node
locator
EA_Inspector provides the Unregistered Node Locator function to find REX, REX2
and A3 ALPHA meters and EA_Repeaters that are not registered to a gatekeeper.
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72
Figure 6-8. Finding an unregistered node
To find an unregistered node:
1. From the RF Troubleshooting menu, select Unreg Node Locator.
EA_Inspector displays the Unreg Node Locator dialog.
Figure 6-9. Finding unregistered nodes
2. To find unregistered nodes within range of the handheld’s RF card, click Find
All.
EA_Inspector pings to find unregistered nodes.
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73
Any unregistered nodes that hear the command will return their IDs.
Figure 6-10. Unregistered nodes found
3. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
7 READING METER DATA
The Read Meter Data command allows you to read TOU and demand data from
an electricity meter. The meter data is then transferred into EA_Inspector
Manager. Once in EA_Inspector Manager, EA_Inspector Manager posts the
collected meter data to a pre-defined location in an AMRDEF format file (the same
file type as used by EA_MS to deliver meter data). This method of obtaining meter
data provides a mechanism for by-passing any gatekeeper or WAN problems
that may impact the delivery of billing data.
Accessing Read Meter
Data menu
Note:
You must have Read Billing privilege to read previous period
data. Billing data is not shown in EA_Inspector. Instead,
EA_Inspector displays the success of the read and the data
stored for download. To see the current reading on a meter, use
the One shot ping test.
To access the Read Meter Data menu:
1. From the Main Menu, select Read Meter Data.
Figure 7-1. EA_Inspector Main Menu
The Read Meter Data menu displays.
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Reading meter data
Figure 7-2. Read Meter Data menu
You can read the following data:
• Current data collected (since the last demand reset)
• Previous data collected (prior to the last demand reset)
Reading previous period
data
Note:
A demand reset is not automatically performed. If you are
reading meter data for the purpose of billing, Elster
recommends performing a demand reset prior to reading
previous period data.
Note:
If you are reading meter data for the purpose of billing, Elster
recommends performing a demand reset prior to reading
previous period data.
To read previous period data from a meter:
1. From the Read Meter Data menu, select Read Previous Data.
The Read Previous Data input screen displays.
2. Enter the LAN ID for the meter you want to read.
3. Click Read.
EA_Inspector reads the previous period data. To view the meter data,
synchronize the handheld with EA_Inspector Manager and EA_Inspector
Manager will generate an AMRDEF XML file suitable for importing into
EA_MS or other management system.
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76
Figure 7-3. Read previous data input screen
4. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Reading current period
data
To read current period data from a meter:
1. From the Read Meter Data menu, select Read Current Data.
The Read Current Data input screen displays.
Figure 7-4. Read current data input screen
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Reading meter data
2. Enter the LAN ID for the meter you want to read.
3. Click Read.
4. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
8 GAS/WATER COMMS
About gas and water
communication
EA_Inspector allows you to read gas and water communication information from
electricity devices (REX2 or A3 ALPHA nodes) or from gas or water devices. These
data identify the members of the module’s communications table (that is, the
specific repeaters that the gas and water modules are using to transmit their
data). The communications tables are dynamic and adjust to network conditions
and the success of the periodic transmission sessions.
EA_Inspector also allows you to query an electric meter or node about what
devices are its “children”: the identity of the modules it communicates with is
available from the meter itself. These meters keep a corresponding
communications table with the identity of the water and/or gas modules it
regularly communicates with.
Accessing Gas/Water
Comms menu
To access the Gas/Water Comms menu:
1. From the Main Menu, select RF Troubleshooting.
Figure 8-1. EA_Inspector Main Menu
The RF Troubleshooting menu displays.
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Gas/Water Comms
79
Figure 8-2. RF Troubleshooting menu
2. From the RF Troubleshooting menu, select Gas/Water Comms.
The Gas/Water Comms Info menu displays.
Figure 8-3. Gas/Water Comms Info
The Gas/Water Comms Info menu allows you to read gas and water
communication information from either of the following devices:
• an electric device
• a gas/water device
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Gas/Water Comms
Reading gas/water
comm info from an
electric device
80
To read gas or water communication information from an electric device:
1. From the Gas/Water Comms Info menu, select Read from Electric.
2. Enter the ID for the electric device (REX2 meter or A3 ALPHA node).
3. Click Read.
The display lists the gas and water IDs for meters communicating through
the specified electric device.
If you receive a communication error or warning message, see
“Communication mode errors and warning messages” on page 177 for
details on troubleshooting communication problems.
Figure 8-4. Gas/Water Comms Info - electric device
associated gas and water devices
Figure 8-5. Gas/Water Comms Info - error message
no associated gas or water devices
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Gas/Water Comms
4. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Reading gas/water
comm info from a gas/
water device
To read gas or water communication information from a gas or two-way water
device:
1. From the Gas/Water Comms Info menu, select Read from Gas/Water.
2. Click Read.
The display lists the ID for the electric device through which the specified gas
or water device communicates.
Figure 8-6. Gas/Water Comms Info
3. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
9 DISCONNECTING AND
RECONNECTING METERS
About disconnecting and
reconnecting electricity
meters
The EA_Inspector handheld allows authorized users to disconnect and reconnect
registered and unregistered REX and REX2 meters that have the service control
switch installed. Additionally, EA_Inspector also allows users to disconnect and
reconnect A3 ALPHA meters equipped with the internal polyphase service control
switch .
Refer to PG42-1015, REX2 meter with service control switch, and PG42-1007, REX
meter with service control switch, for details on operating the service control
switch.
REX meter service control switch status
A REX meter displays the following service control switch status codes on the
meter LCD:
• F10000 - no load side voltage present when switch is supposedly closed
• F00100 - load side voltage present when switch is open
• F00001 - service control switch is open
Note:
The LCD can display a combination of codes for example,
F00101, indicating the service control switch is open and load
side voltage is present.
REX2 meter service control switch status
To indicate the status of the service control switch, a REX2 meter displays the
following icons on the meter LCD below the display quantity:
Figure 9-1. Service control switch status indicators
switch open
switch closed
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Accessing Connect/
Disconnect menu
84
To access the Connect/Disconnect menu:
1. From the Main Menu, select Connect/Disconnect.
Figure 9-4. EA_Inspector Main Menu
The Connect/Disconnect menu displays.
Figure 9-5. Connect/Disconnect menu
2. From the Connect/Disconnect menu, select from the following:
• Load Side Power:
• Read Current State
• Load Side Voltage Check
• Connect
• Disconnect
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• Secondary Relay:
• Read Current State
• Open Relay
• Close Relay
• Gas Valve Control
• Read
• Open
• Close
• RF Control
• Read Current State
• Disable RF (Transmitter)
• Enable RF (Transmitter)
Reading status of the
service control switch
The handheld allows you to read the status of the REX, REX2 or A3 ALPHA meter’s
service control switch. To read the status:
1. From the Connect/Disconnect menu, select Load Side Power.
Figure 9-6. Load Side Power menu
1. Enter the LAN ID of the meter.
2. Select Read Current State.
The handheld displays the status of the meter’s service control switch.
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Figure 9-7. Load Side Power - connected
The table below details the possible values for the service control switch:
Value
Switch Status
Reported as
Communication Failure
Communication failure
Open
Power is disconnected
Open with close pending
Connection is pending
Open with load side voltage
present
Power is disconnected with load side voltage
present.
Closed
Power is connected
Closed with open pending
Disconnect is pending
Unregistered REX Meter
Connect/disconnect cannot be operated for
unregistered REX meter
Note: REX2 meters allow switch operation
even when unregistered.
Note:
In the REX, REX2 and A3 ALPHA meters, a state change is
pending because it is awaiting expiration of the control switch
capacitor’s charge time.
Note:
A service control switch will not connect if voltage is present on
the load side of the switch.
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Figure 9-8. Communication warnings
If you receive a communication error or warning message [Figure 9-8], see
“Communication mode errors and warning messages” on page 177 for
details on troubleshooting communication problems.
Checking load side
voltage
Because a service control switch will not connect if load side voltage is present. To
check the status of load side voltage:
1. From the Load Side Power menu, select Load Side Voltage Check.
EA_Inspector queries the meter and displays the status of the meter’s load
side voltage.
Read Current State
results
Load Side Voltage Check
display results
Communication failurea
Communication failure
Power is disconnected
No load side voltage
Connection is pending
No load side voltage
Power is disconnected with load side
voltage present
Load side voltage is present
Power is connected
Power is present
Disconnect is pending
Power is present
Connect/Disconnect cannot be
operated for unregistered REX meter
Connect/Disconnect cannot be operated for
unregistered REX meter
a. no response from meter.
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Figure 9-9. Load Side Power - voltage present
Connecting an electricity
meter
EA_Inspector allows you to connect a REX2 meter regardless of its registration
status. However, you can only connect a REX meter that is registered to a
gatekeeper.
Note:
When connecting a REX2 meter after a disconnect, for safety
reasons the meter must observe a minimum period of one
minute of no load side voltage before performing the
connection. After the one minute of no load side voltage, the
actual connect operation may take 20 - 30 seconds. Therefore,
when doing a connect immediately after a disconnect, you may
need to wait up to 1.5 minutes before the connection occurs.
Note:
For REX meters, a connection operation takes about 4 minutes.
However, doing a connection immediately after a disconnection
may take 8-10 minutes.
To connect a REX or REX2 meter:
1. From the Main Menu, select Connect/Disconnect.
2. Enter the LAN ID of the meter to be connected.
3. From the Load Side Power menu, select Connect - Turn On.
Note:
After sending a connect or disconnect command, EA_Inspector
will check service control switch status. If the status is not as
expected, then it waits one second and reads status again until
3 attempts occur without a successful change.
EA_Inspector displays the result of the Connect command.
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Figure 9-10. Power connected
The data is saved to the activity and result logs automatically.
4. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Disconnecting an
electricity meter
EA_Inspector allows you to disconnect a REX2 meter regardless of its registration
status. However, you can only disconnect a REX meter that is registered to a
gatekeeper.
Note:
You must wait at least ten minutes to disconnect a REX meter
after you connect it. This ensures the handheld receives the
correct status of the disconnect switch.
To disconnect a REX or REX2 meter:
1. From the Main Menu, select Connect/Disconnect.
2. Enter the LAN ID of the meter to be disconnected.
3. From the Load Side Power menu, select Disconnect - Turn Off.
EA_Inspector prompts you to confirm that you want to disconnect the meter.
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Figure 9-11. Disconnect input screen
4. Click Yes to continue with the Disconnect command.
— OR —
Click No to cancel the disconnect.
Note:
After sending a connect or disconnect command, EA_Inspector
will check service control switch status. If the status is not as
expected, then it waits one second and reads status again until
3 attempts occur without a successful change.
EA_Inspector displays the results of the Disconnect command.
Figure 9-12. Data saved
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5. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
The data is saved to the activity and result logs automatically.
Reading the state of the
secondary relay
The handheld allows you to read the status of the gREX meter’s secondary relay.
To read the status:
1. From the Connect/Disconnect menu, select Secondary Relay.
2. Enter the LAN ID of the meter.
3. Select Read Current State.
The handheld displays the status of the meter’s secondary relay.
Figure 9-13. Current state of the secondary relay
4. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Connecting a secondary
relay
The handheld allows you to close, that is, connect, a gREX meter’s secondary
relay. To connect a secondary relay:
1. From the Connect/Disconnect menu, select Secondary Relay.
2. Enter the LAN ID of the meter with the relay to be connected.
3. From the Secondary Relay menu, select Close Relay.
EA_Inspector displays the results of the Close Relay command.
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Figure 9-14. Connecting power using secondary relay
4. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Disconnecting a
secondary relay
The handheld allows you to open, that is, disconnect, a gREX meter’s secondary
relay. To disconnect a secondary relay:
1. From the Connect/Disconnect menu, select Secondary Relay.
2. Enter the LAN ID of the meter with the relay to be disconnected.
3. From the Secondary Relay menu, select Open Relay.
EA_Inspector prompts you to confirm that you want to disconnect the meter.
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Figure 9-15. Disconnecting power using secondary relay
4. Click Yes to continue with the Open Relay command.
— OR —
Click No to cancel the disconnect.
EA_Inspector displays the results of the Open Relay command.
Figure 9-16. Disconnecting power using secondary relay
5. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
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Controlling a gas valve
94
EA_Inspector 3.6 adds support for the AC-250 RMD (Remote Meter Disconnect).
The RMD includes a valve control module (VCM) for opening and closing the gas
valve. The gas valve assembly and EnergyAxis module are mounted on and
operate Elster’s AC-250 gas meter.
Note:
The Radix FW950 handheld (Style No. 1C12455G01) should be
equipped with an external antenna to perform actions on the
AC-250 RMD. The external antenna allows the Radix handheld
to issue commands to gas valves up to 900 feet from the
handheld.
Figure 9-17. Radix FW950 with external antenna (Style No. 1C12455G01)
EA_Inspector allows a user to perform the following functions on the gas shut off
valve:
• read the RF and VCM modules
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Figure 9-19. Gas valve control access
• EA_Inspector saves an audit log for the results of all Read, Open or Close
actions.
• EA_Inspector automatically saves detailed information on the gas valve
Open or Close actions to the results log file.
• EA_Inspector saves detailed information on the gas valve Read action to the
results log file only when a user clicks Save.
Reading a gas valve’s modules
To read a gas shut off valve’s RF and VCM modules:
1. From the Connect/Disconnect menu, select Gas Valve Control.
The Gas Valve Control screen displays.
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Figure 9-20. Gas valve control privilege
Valve Control privilege
No Valve Control privilege
Figure 9-21. Additional gas valve privileges
Valve S/N Mode
No Valve S/N Mode
2. If you have the Valve S/N Mode privilege, enter the gas valve Serial Number.
— OR —
If you do not have the Valve S/N Mode privilege, enter the gas valve LAN ID.
3. Click Read.
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Figure 9-22. Read results
EA_Inspector displays the following information:
Item
Description
VCM Version
Indicates the firmware version of the AC-250 RMD valve control
module.
Valve Status
Indicates the state of the gas valve - Open or Closed.
Number of OP
Indicates the number of valve opening and closing operations
performed by the VCM.
Alarm
Lists alarms reported by the RF module:
RF module
•
•
•
•
•
Error
RESET_ERROR
BATTERY_LOW (voltage < 3.0V)
BATTERY_ALARM (voltage < 2.8V)
MODULE_ERROR
OP_MALFN (optical sensor malfunction)
Lists errors reported by the RF module:
RF module
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Item
Description
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Status
EEPROM_ERROR
CRC_ERROR
CONFIG_ERROR
SERIAL_FLASH_ERROR
AP_ERR: Application Mode VCM Error Processing Request
AP_SNS: Application Mode Service Not Supported
AP_ONP: Application Mode Operation Not Possible
AP_IAR: Application Mode Inappropriate Action Requested
BL_ERR: Bootloader Mode VCM Error Processing Request
BL_FWE: Bootloader Flash Write Error
BL_ONP: Bootloader Mode Operation Not Possible
BL_IAR: Bootloader Mode Inappropriate Action Requested
FRAME: Framing Error
TIMEOUT1: No Bits Received
TIMEOUT2: Transmission Died Mid-stream
START_BIT: No Start Bit
STOP_BIT: No Stop Bit
PARITY: Parity Error
BAD_CRC: Bad CRC
MSG_LEN: Invalid Message Length
Indicates the status of the activity: Passed or Failed.
4. Click Save to have EA_Inspector save detailed information on the gas valve
control to the result log file.
Battery alarm
Note:
Battery status will be checked automatically before opening or
closing the gas valve. If the battery status is BATTERY_ALARM,
the action for opening or closing valve will be cancelled.
Figure 9-23. Battery alarm
Hardware failure detected
If EA_Inspector detects a hardware failure, contact Elster EnergyAxis Support.
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Figure 9-24. Hardware failure detected
• Click OK to acknowledge the message.
Note:
The Valve Status field is for historical reference only. When the
Read command is initiated, EA_Inspector reports the last known
state of the valve. To determine the true current state of the
valve, a valve movement must be performed. If the Valve Status
reports Open, the user can send an Open command to confirm
that the valve is indeed Open. If the Valve Status reports Closed,
the user can send a Close command to confirm that the valve is
indeed Closed.
Opening a gas valve
Opening a gas valve turns on gas service.
After opening a gas valve, pilot lights on gas-operated devices and appliances
must be checked that they are lit. Be sure you have access to all gas-operated
devices before performing the Open command.
To open a gas shut off valve:
1. From the Connect/Disconnect menu, select Gas Valve Control.
The Gas Valve Control screen displays.
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Figure 9-25. Gas valve control privilege
Valve S/N Mode privilege
No Valve S/N Mode privilege
2. If you have the Valve S/N Mode privilege, enter the gas valve Serial Number.
— OR —
If you do not have the Valve S/N Mode privilege, enter the gas valve LAN ID.
3. Click Open.
4. If you have the PIN Challenge privilege:
a. Enter the last five digits of the RF module’s LAN ID (printed on the RMD
label) as a PIN.
b. Click OK.
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Figure 9-26. Opening valve - PIN challenge
Valve S/N Mode and
No PIN Challenge
Valve S/N Mode and
PIN Challenge
EA_Inspector prompts you to confirm to open the gas shut off valve.
Figure 9-27. Confirm valve opening
Note:
EA_Inspector checks the battery status before opening or
closing a gas valve. If a battery alarm occurs, the action for
opening or closing the valve is cancelled.
5. To continue with opening the gas valve, click Yes.
— OR —
Click No to cancel the open command and return to the prior screen.
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After opening the gas shut off valve, EA_Inspector displays the result of the
action.
Figure 9-28. Open valve results
6. Click Save only to save a note to the result log or to collect GPS data.
Closing a gas valve
Closing a gas valve turns off gas service. To close a gas shut off valve:
1. From the Connect/Disconnect menu, select Gas Valve Control.
The Gas Valve Control screen displays.
Figure 9-29. Gas valve control privilege
Valve S/N Mode privilege
No Valve S/N Mode privilege
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2. If you have the Valve S/N Mode privilege, enter the gas valve Serial Number.
— OR —
If you do not have the Valve S/N Mode privilege, enter the gas valve LAN ID.
3. Click Close.
4. If you have the PIN Challenge privilege:
a. Enter the last five digits of the RF module’s LAN ID (printed on the RMD
label) as a PIN.
b. Click OK.
Note:
EA_Inspector checks the battery status before opening or
closing a gas valve. If a battery alarm occurs, the action for
opening or closing the valve is cancelled.
EA_Inspector prompts you to confirm to close the gas shut off valve.
Figure 9-30. Confirm valve closing
5. To continue with closing the gas valve, click Yes.
— OR —
Click No to cancel the open command and return to the prior screen.
After closing the gas shut off valve, EA_Inspector displays the result of the
action.
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Figure 9-31. Close valve result
6. Click Save only to save a note to the result log or to collect GPS data.
Controlling a meter’s RF
transmitter
EA_Inspector 3.6 adds support for controlling the radio transmitter of the
following devices:
• REX2 meters (FW v2.0 and higher)
• gREX meters (FW v2.0 and higher)
Note:
REX2 and gREX meters with FW v2.x will execute the disable or
enable command at midnight.
• A3 ALPHA meters equipped with EA_NIC (FW v3.0 and higher)
Note:
REX and REX2 meters FW v1.x do NOT support enabling or
disabling the RF transmitter.
EA_Inspector allows a user to perform the following functions on the radio
transmitter:
• read the current state of the transmitter
• disable the transmitter
• enable the transmitter
EA_Inspector saves an audit log for the results of all RF control operations (Read,
Disable, and Enable).
EA_Inspector automatically saves detailed information on the RF control (Read,
Disable, and Enable) to the results log file.
Additionally, you can click Save to save notes into the results log or collect GPS
data.
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Reading the current state of an RF transmitter
To read the current state of the RF transmitter:
1. From the Connect/Disconnect menu, select RF Control.
The RF Control screen displays.
Figure 9-32. RF Control screen
2. Enter the LAN ID for the module.
3. Click Read Current State.
Figure 9-33. Reading the current state
The screen displays the current state of the module’s radio.
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Disabling an RF transmitter
To disable the RF transmitter in a device:
1. From the Connect/Disconnect menu, select RF Control.
The RF Control screen displays.
2. Enter the LAN ID for the module.
3. Click Disable RF.
Figure 9-34. Disabling RF transmitter
The screen displays the result of the action (that is, successful or failed).
Enabling an RF transmitter
To enable the RF transmitter:
1. From the Connect/Disconnect menu, select RF Control.
The RF Control screen displays.
2. Enter the LAN ID for the module.
3. Click Enable RF.
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Figure 9-35. Enabling RF transmitter
The screen displays the result of the action (that is, successful or failed).
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Figure 10-1. Exiting EA_Inspector
2. Click Yes to exit.
3. At the desktop, click the EA_Inspector icon to restart the software and begin
updating the firmware.
Figure 10-2. Confirm update
4. Click Yes to begin updating the handheld’s EA_NIC firmware.
The update begins.
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Figure 10-3. Update in progress
When the update is complete, EA_Inspector displays a message.
Figure 10-4. Update complete
5. Click OK to finish the update.
Upgrading a gas or
water module’s firmware
Note:
Before you can upgrade firmware, files must be downloaded to
the handheld using EA_Inspector Manager. See the
EA_Inspector and EA_Inspector Manager Installation and
Administration Guide for details.
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Upgrading firmware
To upgrade a gas or water module’s firmware:
1. From the Main Menu, select Configure Meter.
Figure 10-5. EA_Inspector Main Menu screen
EA_Inspector displays the Configure Meter screen.
Figure 10-6. Configure Meter screen
2. Select Firmware Upgrade.
EA_Inspector displays the Firmware Upgrade input screen.
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Figure 10-7. Firmware upgrade input screen
3. To upgrade firmware in a gas or water meter’s radio/application or valve
control module using walk-by or drive-by access, check WBDB.
• If WBDB is unchecked, EA_Inspector displays a message prompting you
to use a magnet to awaken the RF module.
• If WBDB is checked, you must enter the module’s serial number or LAN ID
to allow EA_Inspector to broadcast a wake-up tone to the module.
4. From the drop list, select to Gas/Water.
5. Enter the LAN ID of the meter.
6. Click Go to upgrading the module’s firmware.
a. If firmware files are not located on the handheld, EA_Inspector displays a
notice prompting you to get firmware files from EA_Inspector Manager.
Figure 10-8. Firmware files unavailable
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b. Click OK to acknowledge the message.
If multiple firmware files are found on the handheld, EA_Inspector
prompts you to select the firmware version.
c. Select the appropriate firmware image from the Firmware List.
Figure 10-9. Multiple firmware versions found
d. Click OK.
EA_Inspector begins upgrading the module’s firmware.
Figure 10-10. Loading firmware upgrade
7. For gas modules, hold the magnet to the module as detailed in Figure 5-14
on page 45.
For water modules, hold the magnet to the module as detailed in Figure 525 and Figure 5-22 on page 53.
EA_Inspector displays the result of the upgrade.
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Figure 10-11. Successful firmware upgrade
The firmware upgrade results are saved automatically to a log data file for
uploading into EA_Inspector Manager.
8. To add notes to the log data file or collect and save GPS data, click Save.
EA_Inspector opens a Notes screen.
9. Enter notes as needed or see “Saving notes and GPS data” on page 31 for
details on collecting and saving GPS data.
Upgrading a gas meter’s RMD firmware
To upgrade the AC-250 Remote Meter Disconnect (RMD) firmware in the gas
meter’s control valve:
1. From the Main Menu, select Configure Meter.
EA_Inspector displays the Configure Meter screen.
2. Select Firmware Upgrade.
EA_Inspector displays the Firmware Upgrade input screen.
3. From the drop list, select Gas/Water.
4. To upgrade firmware in a gas or water meter’s radio/application or valve
control module using walk-by or drive-by access, check WBDB.
• If WBDB is unchecked, EA_Inspector displays a message prompting you
to use a magnet to awaken the RF module.
• If WBDB is checked, you must enter the module’s serial number or LAN ID
to allow EA_Inspector to broadcast a wake-up tone to the module.
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Figure 10-12. Upgrading valve control module
5. Select Valve Control Module.
6. Enter the LAN ID for the control module.
7. Click Go.
If multiple firmware files are found on the handheld, EA_Inspector prompts
you to select the firmware version.
Figure 10-13. Firmware List
8. Select the appropriate firmware image from the Firmware List.
9. Click OK.
EA_Inspector begins upgrading the module’s firmware.
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Figure 10-14. Loading the firmware image
After the firmware is upgraded, EA_Inspector displays the results of the
operation.
Figure 10-15. Upgrade results
10.To add notes to the log data file or collect and save GPS data, click Save.
EA_Inspector opens a Notes screen.
11. Enter notes as needed or see “Saving notes and GPS data” on page 31 for
details on collecting and saving GPS data.
Note:
After a successful Valve Control Module firmware upgrade, let
the module initialize by waiting at least three minutes before
attempting to perform any gas valve commands such as read,
open, or close.
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Upgrading a meter’s
EA_NIC radio firmware
Note:
This function applies to REX2 or A3 ALPHA meters equipped
with the EA_NIC network interface card.
To upgrade a meter’s EA_NIC radio firmware:
1. From the Main Menu, select Configure Meter.
Figure 10-16. EA_Inspector Main Menu
EA_Inspector displays the Configure Meter screen.
Figure 10-17. Configure Meter screen
2. Select Firmware Upgrade.
EA_Inspector displays the Firmware Upgrade input screen.
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Figure 10-18. Upgrading a meter’s radio firmware
3. Select to upgrade Electricity.
4. Select to upgrade the meter’s Radio.
5. Enter the LAN ID of the meter.
6. Click Go to begin the upgrade process.
EA_Inspector displays a list of the firmware versions available on the
handheld:
• If upgrade files are not available on the handheld, EA_Inspector displays
a message.
• Obtain the files by synchronizing the handheld using EA_Inspector
Manager.
• If multiple firmware files are found on the handheld, EA_Inspector
prompts you to select the appropriate firmware version.
Figure 10-19. Firmware List
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a. Select the proper firmware and click OK.
EA_Inspector begin upgrading the meter’s radio firmware.
Figure 10-20. Loading firmware
Figure 10-21. Upgrade successful
After the upgrade is complete, EA_Inspector displays a message indicating
the upgrade was successful.
The firmware upgrade results are saved automatically to a log data file for
uploading into EA_Inspector Manager.
7. To add notes to the log data file or collect and save GPS data, click Save.
EA_Inspector opens a Notes screen.
8. Enter notes as needed or see “Saving notes and GPS data” on page 31 for
details on collecting and saving GPS data.
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Upgrading a REX2
meter’s firmware
122
To upgrade a REX2 meter’s firmware:
1. From the Main Menu, select Configure Meter.
Figure 10-22. EA_Inspector Main Menu
EA_Inspector displays the Configure Meter screen.
Figure 10-23. Configure Meter screen
2. Select Firmware Upgrade.
EA_Inspector displays the Firmware Upgrade input screen.
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Figure 10-24. Upgrading a meter’s firmware
3. Select to upgrade REX2 Application.
4. Enter the LAN ID of the meter.
5. Click Go to begin the upgrade process.
EA_Inspector displays a list of the firmware versions available on the
handheld:
• If upgrade files are not available on the handheld, EA_Inspector displays
a message.
• Obtain the files by synchronizing the handheld using EA_Inspector
Manager.
• If multiple firmware files are found on the handheld, EA_Inspector
prompts you to select the appropriate firmware version.
Figure 10-25. Multiple firmware versions found
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a. Click OK.
EA_Inspector begin upgrading the meter’s firmware.
Figure 10-26. Loading firmware
After the upgrade is complete, EA_Inspector displays a message indicating
the upgrade was successful.
Figure 10-27. Upgrade successful
The firmware upgrade results are saved automatically to a log data file for
uploading into EA_Inspector Manager.
6. To add notes to the log data file or collect and save GPS data, click Save.
EA_Inspector opens a Notes screen.
7. Enter notes as needed or see “Saving notes and GPS data” on page 31 for
details on collecting and saving GPS data.
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Upgrading an A3 ALPHA
meter’s firmware
125
To upgrade an A3 ALPHA meter’s firmware:
1. From the Main Menu, select Configure Meter.
Figure 10-28. EA_Inspector Main Menu
EA_Inspector displays the Configure Meter screen.
Figure 10-29. Configure Meter screen
2. Select Firmware Upgrade.
EA_Inspector displays the Firmware Upgrade input screen.
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Figure 10-30. Upgrading a meter’s firmware
3. Select to upgrade A3 NIC Application.
4. Enter the LAN ID of the meter.
5. Click Go to begin the upgrade process.
EA_Inspector displays a list of the firmware versions available on the
handheld:
• If upgrade files are not available on the handheld, EA_Inspector displays
a message.
• Obtain the files by synchronizing the handheld using EA_Inspector
Manager.
• If multiple firmware files are found on the handheld, EA_Inspector
prompts you to select the appropriate firmware version.
Figure 10-31. Multiple firmware versions found
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a. Click OK.
EA_Inspector begin upgrading the meter’s firmware.
Figure 10-32. Loading firmware
After the upgrade is complete, EA_Inspector displays a message indicating
the upgrade was successful.
Figure 10-33. Upgrade successful
The firmware upgrade results are saved automatically to a log data file for
uploading into EA_Inspector Manager.
6. To add notes to the log data file or collect and save GPS data, click Save.
EA_Inspector opens a Notes screen.
7. Enter notes as needed or see “Saving notes and GPS data” on page 31 for
details on collecting and saving GPS data.
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Upgrading firmware
Upgrading 900 MHz
HAN devices
128
Upgrading a 900 MHz HAN device’s radio
To upgrade the radio firmware in a 900 MHz HAN device:
1. From the Main Menu, select Home Area Network.
EA_Inspector displays the Home Area Network screen.
Figure 10-34. Home Area Network screen
2. From the Home Area Network, select 900 MHz HAN.
EA_Inspector displays the 900 MHz HAN screen.
Figure 10-35. 900 MHz HAN screen
3. From the 900 MHz HAN, select Configure.
EA_Inspector displays the Config 900 MHz HAN screen.
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Figure 10-36. Config 900 MHz HAN screen
4. From the Config 900 MHz HAN, select Firmware Upgrade.
EA_Inspector displays the Firmware Upgrade screen.
Figure 10-37. Firmware Upgrade screen
5. To upgrade the firmware in the device’s radio, select Radio.
6. Enter the LAN ID of the meter.
7. Click Go to begin the upgrade process.
EA_Inspector displays a list of the firmware versions available on the
handheld:
• If upgrade files are not available on the handheld, EA_Inspector displays
a message.
• Obtain the files by synchronizing the handheld using EA_Inspector
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Manager.
• If multiple firmware files are found on the handheld, EA_Inspector
prompts you to select the appropriate firmware version.
Figure 10-38. Firmware List
a. Click OK.
EA_Inspector begin upgrading the firmware.
Figure 10-39. Loading firmware
After the upgrade is complete, EA_Inspector displays a message indicating
the upgrade was successful.
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Figure 10-40. Upgrade complete
The firmware upgrade results are saved automatically to a log data file for
uploading into EA_Inspector Manager.
8. To add notes to the log data file or collect and save GPS data, click Save.
EA_Inspector opens a Notes screen.
9. Enter notes as needed or see “Saving notes and GPS data” on page 31 for
details on collecting and saving GPS data.
Upgrading a 900 MHz HAN device firmware
To upgrade the firmware in a 900 MHz HAN device:
1. From the Main Menu, select Home Area Network.
EA_Inspector displays the Home Area Network screen.
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Figure 10-41. Home Area Network screen
2. From the Home Area Network, select 900 MHz HAN.
EA_Inspector displays the 900 MHz HAN screen.
Figure 10-42. 900 MHz HAN screen
3. From the 900 MHz HAN, select Configure.
EA_Inspector displays the Config 900 MHz HAN screen.
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Figure 10-43. Config 900 MHz HAN screen
4. From the Config 900 MHz HAN, select Firmware Upgrade.
EA_Inspector displays the Firmware Upgrade screen.
Figure 10-44. Firmware Upgrade screen
5. To upgrade the firmware in the device, select Application.
6. Enter the LAN ID of the meter.
7. Click Go to begin the upgrade process.
EA_Inspector displays a list of the firmware versions available on the
handheld:
• If upgrade files are not available on the handheld, EA_Inspector displays
a message.
• Obtain the files by synchronizing the handheld using EA_Inspector
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Manager.
• If multiple firmware files are found on the handheld, EA_Inspector
prompts you to select the appropriate firmware version.
Figure 10-45. Firmware List
a. Click OK.
EA_Inspector begin upgrading the firmware.
Figure 10-46. Loading firmware
After the upgrade is complete, EA_Inspector displays a message indicating
the upgrade was successful.
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Figure 10-47. Upgrade complete
The firmware upgrade results are saved automatically to a log data file for
uploading into EA_Inspector Manager.
8. To add notes to the log data file or collect and save GPS data, click Save.
EA_Inspector opens a Notes screen.
9. Enter notes as needed or see “Saving notes and GPS data” on page 31 for
details on collecting and saving GPS data.
11 CONFIGURING METERS
About HAN broadcasts
Certain REX and REX2 meters may be home area network enabled using an
EA_HAN network interface card (NIC). The meter communicates to the NIC
relaying information such as consumption. The NIC uses the HAN radio to
communicate with a variety of home area devices such as in home displays,
programmable thermostats, etc.
EA_Inspector allows you to turn the REX meter communication to the NIC on and
off as well as check the status of the communication.
Note:
Accessing HAN
Broadcast menu
Meters that support HAN are REX meters Firmware version 4.1
and REX2 meters Firmware versions 2.x and higher.
To access the HAN Broadcast menu:
1. From the Main Menu, select Configure Meter.
Figure 11-1. EA_Inspector Main Menu
The Configure Meter menu displays.
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Figure 11-2. Configure Meter menu
The Configure Meter menu displays the following options:
• EA HAN Broadcast
• Meter Associations
• EA_Water Module
• Demand Reset
• Firmware Upgrade
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Configuring HAN
Broadcast settings
138
To configure EnergyAxis HAN broadcast settings:
1. From the Configure Meter menu, select EA HAN Broadcast.
Figure 11-3. Configure Meter menu
The EA HAN Broadcast menu displays.
Figure 11-4. EA HAN Broadcast menu
The EA HAN Broadcast menu includes the following:
• Read Current State
• Start - Turn ON
• End - Turn OFF
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Checking the status of
the meter’s HAN
broadcast
139
To check the status of a meter’s HAN broadcast:
1. From the EA HAN Broadcast menu, enter the LAN ID of the selected meter.
Figure 11-5. EA HAN Broadcast menu
2. Select Read Current State.
If the meter selected supports HAN, the handheld displays the status of the
HAN Broadcast.
If the selected meter does not support HAN, the handheld displays the
message “Broadcast not supported in REX v#.”
If you receive a communication error or warning message [Figure 11-8], see
“Communication mode errors and warning messages” on page 177 for
details on troubleshooting communication problems.
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Figure 11-6. HAN Broadcast status - ON
Figure 11-7. HAN Broadcast status
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Figure 11-9. Turn OFF Broadcast
Figure 11-10. HAN Broadcast - OFF
If the selected meter does not support HAN, the handheld displays the
message “Broadcast not supported in REX v#.”
If you receive a communication error or warning message [Figure 11-8], see
“Communication mode errors and warning messages” on page 177 for
details on troubleshooting communication problems.
3. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
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EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Turning on the meter’s
broadcast
Note:
You must have Program privilege to turn on a meter’s
broadcast.
To turn on a meter’s HAN broadcast:
1. From the EA HAN Broadcast menu, enter the ID of the selected meter.
2. Select Start - Turn ON.
Figure 11-11. Turn ON Broadcast
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Figure 11-12. HAN Broadcast - ON
If the selected meter does not support HAN, the handheld displays the
message “Broadcast not supported in REX v#.”
If you receive a communication error or warning message [Figure 11-8], see
“Communication mode errors and warning messages” on page 177 for
details on troubleshooting communication problems.
3. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Setting meter
associations
Note:
You must have Program privilege to use the Set function.
The Meter Associations menu allows you to write an electric meter association
into an EA_Gas or two-way EA_Water 2.0 module.
1. From the Configure Meter menu, select Meter Associations.
The Meter Associations dialog displays.
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Figure 11-13. Meter Associations
with Program privilege
without Program privilege
2. Click Find to locate the EA_Gas or EA_Water module ID.
The display lists the EA_Gas or EA_Water module and the programmed
values including the current electric meter association if one has been
programmed into the module.
Figure 11-14. Find Electric Node
with Program privilege
without Program privilege
3. To set the electric meter association, enter the Electric Node ID.
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Figure 11-15. Setting meter associations
4. Click Set.
The electric meter ID is written to the module.
5. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Configuring water
module leak settings
Note:
EA_Water Module leak settings apply to EA_Water 2.0 modules.
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To configure an EA_Water module’s leak settings:
1. From the Configure Meter menu, select EA_Water Module.
Figure 11-16. Water Leak Settings input form
2. Click Read to locate the water module and retrieve its current leak settings.
EA_Inspector displays the module’s current leak settings.
Figure 11-17. Water module’s leak settings
3. Edit the settings as needed:
a. Check to turn on High Leak Alarm.
Uncheck to turn off High Leak Alarm.
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b. Enter the Over Limit Threshold (range from 0 to 65535).
The Over Limit Threshold triggers off the module’s interval reading. The
value entered here would reflect the maximum (hourly) interval reading
allowed before triggering this alarm. Sometimes this is referred to as a
burst alarm or a broken pipe alarm.
c. Enter the Leak Zero Intervals (must be less than or equal to Leak Window
Intervals).
Leak Zero Intervals is a low-level leak detection. This leak detection
watches for a specified number of zero-consumption intervals over a
specified period of time called the leak window. Leak Zero Intervals are
the minimum number of zero intervals required before setting the leak
flag.
d. Enter the Leak Window Intervals (range from 0 to 96).
The number of intervals in a leak window.
Note:
The High Leak Alarm will be disabled if the Over Limit Threshold
is set to all zeros.
4. Click Set to configure the module with the changed settings.
Figure 11-18. Setting leak settings
5. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Performing a demand
reset on an electricity
meter
Note:
The handheld user must have Billing Read privilege to perform
a Demand Reset on an electricity meter. Refer to the
EA_Inspector and EA_Inspector Manager Installation and
Administration Guide.
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Configuring meters
To perform a demand reset on an electricity meter:
1. From the Configure Meter menu, select Demand Reset.
2. Enter the LAN ID of the electricity meter.
3. Click Reset.
EA_Inspector commands the meter to perform a demand reset and displays
the results of the command.
Figure 11-19. Demand reset results
4. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
12 MANAGING HOME AREA
NETWORK DEVICES
Certain REX and REX2 meters may be home area network enabled using a
ZigBee network interface card (ZigBee NIC) or a 900 MHz HAN NIC.
The meter communicates to the ZigBee NIC relaying information such as
consumption. The ZigBee NIC uses the HAN radio to communicate with a variety
of home area devices such as in home displays, programmable thermostats, etc.
EA_Inspector allows you to perform the following commands on a ZigBee NIC:
• View Devices
• HAN NIC Info
Note:
Meters that support ZigBee NIC are REX2 meters with firmware
versions 2.x and higher.
Within the HAN menu items, once a user enters a Serial Number or LAN ID, that
number or LAN ID will be saved and reshown on each HAN screen. If the user
exits the HAN menu below and returns to the main menu, the Serial Number or
LAN ID will be reset to blank.
HAN device-related screens show the device numbers as the number returned
from the ZigBee NIC (in the range of 0 to 7).
EA_Inspector also allows you to perform the following commands on a 900 MHz
HAN device:
•
•
•
•
Commission
Ping
Configure
Decommission
Note:
You must have Program 900 MHz HAN privileges to access the
Configure command.
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Accessing Home Area
Network menu
To access the Home Area Network menu:
1. From the Main Menu, select Home Area Network.
Figure 12-1. EA_Inspector Main Menu
The Home Area Network menu displays.
Figure 12-2. Home Area Network screen
2. Select the device type:
a. ZigBee HAN
b. 900 MHz HAN
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commands
152
The ZigBee HAN menu allows you to perform the following actions on a ZigBee
device:
• View Devices
• HAN NIC Info
Figure 12-3. ZigBee HAN menu
View devices
To view a HAN device:
1. From the ZigBee HAN menu, select View Devices.
Figure 12-4. View HAN Devices screen
2. Enter the LAN ID or SN of the meter with HAN devices.
3. Click View.
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A listing of HAN devices associated with the specified LAN ID.
Figure 12-5. HAN Device listing
The device number and name for each HAN device associated with the
meter is displayed.
4. Select a device in the list box and click More to see more details about the
device.
Figure 12-6. HAN device - More details
5. Click Cancel to return to the listing.
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Viewing HAN NIC information
You can use EA_Inspector to read HAN device number (0 - 255) and to view
information about the ZigBee NIC.
Note:
ZigBee uses a time called UTC time in a ZigBee time cluster
which is the count in seconds from January 1, 2000.
1. To view HAN NIC information, from the ZigBee HAN screen, click HAN NIC
Info.
2. Enter the LAN ID or the SN (serial number) for the meter the HAN device is
associated.
3. Click Read.
The HAN NIC Info displays.
Figure 12-7. HAN NIC Info screen
4. Click Save to save the results to a file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
900 MHz HAN devices
The 900 MHz HAN menu allows you to perform the following actions on a 900
MHz HAN device:
•
•
•
•
Commission
Ping
Configure
Decommission
Note:
You must have Program 900 MHz HAN privileges to access the
Configure menu.
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Figure 12-8. 900 MHz HAN menu
with Program 900 MHz HAN
privilege
without Program 900 MHz HAN
privilege
Commissioning a 900 MHz device
Note:
You must have Program 900 MHz HAN privileges to access the
Set command.
To commission a 900 MHz HAN device:
1. From the 900 MHz HAN menu, select Commission.
EA_Inspector displays the Commission Device screen.
Figure 12-9. Commission Device screen
with Program 900 MHz HAN
privilege
without Program 900 MHz HAN
privilege
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2. Enter the LAN ID for the device.
3. Enter the Activation Code you received from Elster.
4. Click Set.
Figure 12-10. Commissioning a device
Incorrect Activation
Code entered
After the commissioning, EA_Inspector displays the status of the command
(success or fail).
The device ID, Activation Code and the status are automatically saved to the
audit log and the results log.
Note:
Once the 900 MHz HAN device is commissioned, EA_Inspector
must use the new UID when performing actions on the
900 MHz HAN device.
Reading a 900 MHz HAN device
To read a 900 MHz HAN device:
1. From the 900 MHz HAN menu, select Commission.
EA_Inspector displays the Commission Device screen.
2. Enter the LAN ID for the device.
3. Click Read.
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Figure 12-11. Reading a commissioned device
device commissioned
meter not present
• If the device is commissioned, EA_Inspector displays the Activation Code
for the device.
• The status line indicates whether the device is commissioned and
whether the device is communicating with the meter to which it was
commissioned.
The device ID, Activation Code and the status are automatically saved to the
audit log and the results log.
Pinging a 900 MHz HAN device
Method 1 - from the Commission Device screen
To ping a 900 MHz HAN device:
1. From the 900 MHz HAN menu, select Commission.
EA_Inspector displays the Commission Device screen.
2. Enter the LAN ID for the device.
3. Click Ping.
EA_Inspector pings the 900 MHz HAN device and displays the
communications statistics.
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Figure 12-12. Pinging the device - results
Method 2 - from the Ping Device screen
To ping a 900 MHz HAN device:
1. From the 900 MHz HAN menu, select Ping.
EA_Inspector displays the Ping Device screen.
Figure 12-13. Ping Device screen
2. Enter the LAN ID for the device.
3. Click Ping.
EA_Inspector displays the radio firmware version, the device’s firmware
version, and the communications statistics.
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Figure 12-14. Ping results
4. Click Save to save data to the results log file for uploading into EA_Inspector
Manager.
EA_Inspector opens a Notes screen. See “Saving notes and GPS data” on
page 31 for details on collecting and saving GPS data.
Decommissioning a 900 MHz device
Note:
You must have Program 900 MHz HAN privileges to access the
Set command.
To decommission a 900 MHz HAN device:
1. From the 900 MHz HAN menu, select Decommission.
EA_Inspector displays the Decommission Device screen.
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Figure 12-15. Decommissioning a device
with Program 900 MHz HAN
privilege
without Program 900 MHz HAN
privilege
2. Enter the LAN ID for the device.
3. Click Set.
EA_Inspector displays the result of the command (success or fail).
Figure 12-16. Decommissioning a device results
The device ID and the status of the decommissioning are automatically
saved to the audit log and the results log.
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Reading a decommissioned device
To read a decommissioned device:
1. From the 900 MHz HAN menu, select Decommission.
EA_Inspector displays the Decommission Device screen.
2. Enter the LAN ID for the device.
3. Click Read.
EA_Inspector displays the state of the device.
Figure 12-17. Reading a decommissioned device
The device ID and the status of the decommissioning are automatically
saved to the audit log and the results log.
Configuring a 900 MHz device
Note:
All the general, pricing, and messaging parameters files must
be created in EA_Inspector Manager, and then sent to the HH
during synchronization. Please refer to the EA_Inspector
Installation and Administration Guide for directions on how to
create the general, pricing, and messaging parameter files in
EA_Inspector Manager.
Accessing the Config 900 MHz HAN menu
To configure a 900 MHz HAN device:
1. From the 900 MHz HAN screen, select Configure.
EA_Inspector displays the Config 900 MHz HAN menu.
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Figure 12-18. Config 900 MHz HAN screen
The Config 900 MHz HAN menu allows you to configure the following the
parameters:
•
•
•
•
General
Pricing
Messaging
Firmware Upgrade
Configuring general parameters
To configure general parameters:
1. From the Config 900 MHz HAN menu, select General.
If parameter files are not located on the handheld, EA_Inspector displays a
notice prompting you to get parameter files from EA_Inspector Manager.
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Figure 12-19. Handheld parameter file missing
2. Click OK to acknowledge the message.
3. Use EA_Inspector Manager to download the parameter files to the
handheld.
4. Retry configuring general parameters.
If multiple parameter files are found on the handheld, EA_Inspector prompts
you to select the proper file.
Figure 12-20. Multiple files found
5. Select the appropriate parameter file from the list.
6. Enter the LAN ID for device.
7. Click Set.
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EA_Inspector begins configuring general parameters in the 900 MHz HAN
device.
EA_Inspector displays the result of the configuration.
Figure 12-21. Configuration passed
EA_Inspector save the results from configuring general parameters and the
parameter file name to the audit log and results log automatically.
You can view the audit log and results log through EA_Inspector Manager.
8. To add notes to the log data file or collect and save GPS data, click Save.
EA_Inspector opens a Notes screen.
9. Enter notes as needed.
Configuring pricing parameters
To configure pricing parameters:
1. From the Config 900 MHz HAN menu, select Pricing.
If parameter files are not located on the handheld, EA_Inspector displays a
notice prompting you to get parameter files from EA_Inspector Manager.
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Figure 12-22. Handheld parameter file missing
2. Click OK to acknowledge the message.
3. Use EA_Inspector Manager to download the parameter files to the
handheld.
4. Retry configuring pricing parameters.
If multiple parameter files are found on the handheld, EA_Inspector prompts
you to select the proper file.
Figure 12-23. Multiple files found
5. Select the appropriate parameter file from the list.
6. Enter the LAN ID for the device.
7. Click Set.
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EA_Inspector begins configuring pricing parameters in the 900 MHz HAN
device.
EA_Inspector displays the result of the configuration.
Figure 12-24. Configuration passed
EA_Inspector save the results from configuring pricing parameters and the
parameter file name to the audit log and results log automatically.
You can view the audit log and results log through EA_Inspector Manager.
8. To add notes to the log data file or collect and save GPS data, click Save.
EA_Inspector opens a Notes screen.
9. Enter notes as needed.
Clearing pricing parameters
To clear pricing parameters:
1. From the Config 900 MHz HAN menu, select Pricing.
2. Enter the LAN ID for the device.
3. Click Clear.
EA_Inspector displays the results of the command.
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Figure 12-25. Clearing pricing
EA_Inspector save the results from configuring pricing parameters and the
parameter file name to the audit log and results log automatically.
You can view the audit log and results log through EA_Inspector Manager.
4. To add notes to the log data file or collect and save GPS data, click Save.
EA_Inspector opens a Notes screen.
5. Enter notes as needed.
Configuring messaging parameters
To configure messaging parameters:
1. From the Config 900 MHz HAN menu, select Messaging.
If parameter files are not located on the handheld, EA_Inspector displays a
notice prompting you to get parameter files from EA_Inspector Manager.
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Figure 12-26. Handheld parameter file missing
2. Click OK to acknowledge the message.
3. Use EA_Inspector Manager to download the parameter files to the
handheld.
4. Retry configuring messaging parameters.
If multiple parameter files are found on the handheld, EA_Inspector prompts
you to select the proper file.
Figure 12-27. Multiple files found
5. Select the appropriate parameter file from the list.
6. Enter the LAN ID for the device.
7. Click Set.
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EA_Inspector begins configuring messaging parameters in the 900 MHz
HAN device.
EA_Inspector displays the result of the configuration.
Figure 12-28. Configuration passed
EA_Inspector save the results from configuring messaging parameters and
the parameter file name to the audit log and results log automatically.
You can view the audit log and results log through EA_Inspector Manager.
8. To add notes to the log data file or collect and save GPS data, click Save.
EA_Inspector opens a Notes screen.
9. Enter notes as needed.
13 CONFIGURING THE
HANDHELD
About configuring the
handheld
Users can configure a handheld including the following:
• Configuring handheld settings and utility IDs
• Configuring EA Defaults
Note:
Accessing handheld
configuration menu
Only users with Program privilege can configure a handheld’s
Utility ID.
To access the HH Configuration menu:
1. From the Main Menu, select HH Configuration.
Figure 13-1. EA_Inspector Main Menu
EA_Inspector displays the HH Configuration menu.
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Figure 13-2. HH Configuration menu
2. The HH Configuration menu allows you to perform the following tasks:
1) Configuring handheld settings and utility IDs
2) Configuring EA Defaults
3) Viewing About EA_Inspector information
Configuring handheld
settings and utility IDs
EA_Inspector allows you to configure the following settings used by the handheld:
• handheld ID
• performing fast reads
• battery warning threshold
• using LAN IDs
Additionally, if supported by your utility and you have the appropriate privileges,
you can also change utility IDs.
Note:
For security reasons, Elster limits the range of utility IDs that can
be selected on a handheld to a pre-defined (and encrypted) list
of customer-specific LAN IDs.
To manage handheld settings and utility IDs:
1. From the HH Configuration menu, select HH Settings.
EA_Inspector displays the HH Settings screen.
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Figure 13-3. HH settings screen - no utility ID file on handheld
Figure 13-4. HH settings - Program privilege
without Program privilege
with Program privilege
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Figure 13-5. HH settings screen
with Allow LAN ID privilege
Note:
without Allow LAN ID privilege
The settings for the Fast Read and Battery Warning % are only
stored in the handheld.
2. Change the HH ID for the handheld, if needed.
3. Enter the Battery Warning % to receive a low battery warning when the
battery reaches the specified level (default is 10%; the min is 10% and the
max is 80%).
4. Uncheck Fast Read if an extended battery life is necessary.
Note:
If checked, the handheld’s RF com port is kept open for each RF
read. If unchecked, the RF com port is opened and closed for
each RF read.
5. Check to allow the handheld to Use LAN IDs.
If you have Allow LAN ID privilege and the handheld does not have an
EA_MS meter ID file and you attempt to disable Use LAN ID, EA_Inspector
prompts you to synchronize the handheld with EA_Inspector Manager and
keeps Use LAN ID enabled.
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Figure 13-6. HH settings screen - disabling Use LAN ID
6. Check Encrypted LAN to enable C12.22 encryption over the EA_LAN.
EA_Inspector communicates with EA_LAN devices using encryption only.
EA_LAN encryption seeds are downloaded to the handheld during
synchronization with EA_Inspector Manager.
Note:
If you are using EA_MS 7.0, you can use the downloaded serial
numbers (Use LAN ID is disabled) or if you have Allow LAN ID
privilege and you have Use LAN ID enabled on the handheld
then you can enter the LAN ID.
If you are using MAS 6.2 or earlier, you will need Allow LAN ID
privilege and you will have to enable Use LAN ID on the
handheld to enter a LAN ID. You cannot enter serial numbers in
EA_Inspector if you are using MAS 6.2 or earlier. See the
EA_Inspector and EA_Inspector Manager Installation and
Administration Guide for details.
7. By default, Elster configures handhelds to support one utility ID, however, if
specified, your utility may support multiple utility IDs, select the appropriate
utility ID from the drop list.
Note:
You must have Program privilege to change utility ID settings in
the handheld.
8. Click Save to save your changes.
Note:
Changes to the handheld’s configuration will NOT be imported
into EA_Inspector Manager during the next device
synchronization. Changes to handheld settings made in
EA_Inspector will be overwritten by settings from EA_Inspector
Manager during the next handheld synchronization. You must
duplicate handheld setting changes in EA_Inspector Manager
for the changes to be permanent.
175
EA_Inspector User Guide
Configuring the handheld
Configuring EA Defaults
EA_Inspector allows all users to set the default values on the handheld.
• Packet repeats
• Test time (in minutes)
• Seconds between Pings
To manage ping test settings:
1. From the HH Configuration menu, select EA Defaults.
EA_Inspector displays the EA Defaults screen.
Figure 13-7. EA Defaults - settings
2. Enter the number of Ping Packet Repeats (the number of additional packets
transmitted at different frequencies within the 900 MHz unlicensed band;
range of 0 to 10 with default of 2).
For example, if packet repeats is set to the default of 2, a total of 3 packets (1
packet plus an additional 2 packets) would be sent over 3 different
frequencies in the 900 MHz band.
3. Enter the Test time (in minutes) (the duration time (in minutes) for a ping test;
range of 1 to 10 with default of 2).
4. Enter the Seconds between Pings (the number of seconds delay between
pings for the continuous ping test; range of 1 to 60 with default of 5; applies
to electricity meters only).
Note:
For a continuous ping on a gas module, the time between pings
is 0.8 seconds and cannot be configured.
5. Click Save to save your changes.
EA_Inspector displays a dialog indicating the settings have been saved.
6. Click OK to acknowledge the dialog.
You are ready to perform a continuous ping test using the changed settings.
EA_Inspector User Guide
Configuring the handheld
Viewing About
EA_Inspector information
176
To view About EA_Inspector information:
1. From the HH Configuration menu, select About.
EA_Inspector displays the About EA_Inspector dialog.
Figure 13-8. About EA_Inspector screen
The About EA_Inspector screen displays the following information:
Item
Description
Software Name
Indicates you are using EnergyAxis EA_Inspector
software.
Software Version
Indicates the version of EA_Inspector you are using.
Firmware Version
Indicates the version of firmware the EA_NIC is using.
Copyright date and holder
Indicates the date and the holder of the copyright for the
software.
2. To close the dialog click the Close button in the upper right corner of the
dialog or press the  key.
A TROUBLESHOOTING
General troubleshooting
1. Click on the screen with the stylus if the device keys navigation does not
produce expected results.
2. Try to reboot the handheld:
• Hold down the  +  + <> keys down simultaneously for several
seconds until the screen goes blank.
— OR —
Refer to the EA_Inspector and EA_Inspector Manager Installation and
Administration Guide.
Trouble connecting to
EA_Inspector Manager
1. Make sure the handheld device is correctly seated in the cradle and there is
not any contaminated material in between the cradle and handheld's
contacts.
2. Verify the connection by starting ActiveSync and waiting for the device to
synchronize.
3. Check if the handheld's LED is glowing either green or red. If not then maybe
the AC charger is faulty.
Communication mode
errors and warning
messages
HH Message
NONE
Reason
HH Comm.
Mode
Meter
Comm.
Mode
Meter Response
User Action
Recommended
Unencrypted
LAN
Any Meter
with
Encryption
Disabled
AOK or Valid Data
None
Meter is out of range or
unencrypted. Try again
with encryption OFF? (Yes
or No)
Meter is out of
range or is
Legacy mode.
Encrypted LAN
Any Meter
RN (no response)
Retry action with
encryption disabled.
Action Name + “Failed”
(for example, “Find
Failed”)
Meter is out of
range.
Unencrypted
LAN
Any Meter
RN (no response)
Move closer to meter and
retry action.
Meter is encrypted.
Retry with encryption
ON? (Yes or No)
Meter is
encrypted.
Unencrypted
LAN
Encrypted
Meter
NON Ping
Request
05 – Inappropriate
Action Requested
Retry action with
encryption enabled.
EA_Inspector User Guide
Troubleshooting
178
HH Message
Reason
HH Comm.
Mode
Meter
Comm.
Mode
Meter Response
User Action
Recommended
LAN Encryption
mismatch: please update
the handheld seeds with
EA_Inspector Manager.
LAN Encryption is
mismatched
between HH and
meter.
Encrypted LAN
Encrypted
Meter
NON Ping
Request
1C – Packet Decryption
Failed
Synchronize handheld
with EA_Inspector
Manager.
LAN Encryption
mismatch: please update
the handheld seeds with
EA_Inspector Manager.
LAN Encryption is
mismatched
between HH and
meter.
Encrypted LAN
Meter with
Encryption
Key but its
Encryption
Disabled;
NON Ping
Request
1C – Packet Decryption
Failed
Synchronize handheld
with EA_Inspector
Manager.
Warning: Meter is
encrypted. Press “E” to
retry with encryption.
Reading an
encrypted meter.
Unencrypted
LAN
Encrypted
Meter
Single Ping
Request
05 – Inappropriate
Action Requested
The meter provides
Host/Radio FW
versions, packet
number, and RSSI
regardless of the
encryption states and
key values.
Retry action with
encryption enabled.
If "E" is pressed, the
additional data is
provided if the encryption
key is a match, otherwise
an mismatch error is
reported.
LAN Encryption
mismatch: please update
the handheld seeds with
EA_Inspector Manager.
LAN Encryption is
mismatched
between HH and
meter.
Encrypted LAN
Encrypted
Meter
Single Ping
Request
1C – Packet Decryption
Failed
Synchronize handheld
with EA_Inspector
Manager.
LAN Encryption
mismatch: please update
the handheld seeds with
EA_Inspector Manager.
LAN Encryption is
mismatched
between HH and
meter.
Encrypted LAN Meter with
Encryption
Key but its
Encryption
Disabled;
Single Ping
Request
1C - Packet
Decryption Failed
Synchronize handheld
with EA_Inspector
Manager.
Verifying encrypted
communications
To verify encrypted communications, you must have access to the following:
• REX2 meter configured to require encryption
• EA_Inspector with the following:
• proper LAN seed downloaded
• same utility ID as the REX2 meter
To verify encryption is working:
1. Using the procedure described in “Configuring handheld settings and utility
IDs” on page 171, uncheck to disable Encrypted LAN.
2. Click Save to save the configuration change.
Encryption in the handheld is disabled.
3. Using the procedure described in “One shot ping of electric meter” on
page 39, perform a ping test on the REX2 meter.
The handheld displays the radio performance data (packets, RSSI, etc.) but
no reading data is displayed.
179
EA_Inspector User Guide
Troubleshooting
The handheld displays a message Warning: Meter is encrypted. Press “E” to
retry with encryption.
4. Press  to retry the ping using encryption.
The handheld retries the ping action with encryption enabled.
Note:
Elster contact
After the command, the handheld returns to operating in
unencrypted mode.
For EA_NIC error messages or for further information, please contact:
Customer Support
Elster
208 South Rogers Lane
Raleigh, NC 27610
+1 800 338 5251 (US toll free)
energyaxis.support@us.elster.com
EA_Inspector User Guide
Troubleshooting
180


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