Enforcement Video VST100 VISTA WiFi User Manual VISTA Wearable Camera User Guide

Enforcement Video, LLC (d.b.a. WatchGuard Video) VISTA WiFi VISTA Wearable Camera User Guide

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VST100 User Manual HTML Version

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Document revision: ReviewDraft_111518

Important Notice

the exclusive property of WatchGuard, Inc. and may not be copied and/or reproduced without

permission.

Firmware updates

WatchGuard is committed to the continual testing and improvement of our firmware. As new

firmware revisions become available, these updates will be made available to your agency; fees

may apply depending on your licensing agreement.

Contact information

WatchGuard, Inc.

415 East Exchange Parkway

Allen, Texas 75002

Customer Service: 1-800-605-6734

Customer Service web portal: https://support.watchguardvideo.com/hc/en-us

Send us your suggestions

Tell us about your experiences and how you are using the VISTA Body Camera. We will do our

best to accommodate suggestions you may have in future revisions.

U.S. customers, call Customer Service or submit a ticket through the Customer Service web

portal. International customers, contact your local distributor or submit a ticket through the

Customer Service web portal.

Trademark notice

VELCRO® is a registered trademark of Velcro Industries B. V.

RAM® is a registered trademark of National Products Inc. in the United States and/or other

countries.

iPhone® is a trademark of Apple Inc., registered in the U.S. and other countries.

Wi-Fi® is a registered trademark of Wi-Fi Alliance.

Oakley and Flak Jacket® are trademarks or registered trademarks of Oakley, Inc. in the U.S.

and other countries.

Littelfuse® is a registered trademark of Littelfuse, Inc. in the United States and other

countries.

Sierra Wireless® and AirLink® are registered trademarks of Sierra Wireless.

All other marks, names, and logos are the property of their respective owners.

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FCC and ICnotices

This equipment complies with Part 15 of the FCC rules and Industry Canada licence-exempt

RSS standard(s). This equipment should only be used with the antenna supplied by

WatchGuard Video. Any changes or modifications not expressly approved by the manufacturer

could void the user's authority to operate the equipment.

VISTA WiFi contains the following IDs:

FCC ID: YJV-VST100

IC: 9073A-VST-100

VISTA XLT contains the following IDs:

FCC ID: YJV-VST200

IC: 9073A-VST-200

Cet appareil est conforme à la Partie 15 des règlements de la FCC et Industrie Canada exempts

de licence standard RSS. Cet appareil doit être utilisé uniquement avec l'antenne fournie par

WatchGuard Video. Tout changement ou modification non expressément approuvée par le

fabricant pourrait annuler l'autorité de l'utilisateur de faire fonctionner l'appareil.

VISTA WiFi contient les identifiants suivants:

FCC ID: YJV-VST100

IC: 9073A-VST-100

VISTA XLT contient les identifiants suivants:

FCC ID: YJV-VST200

IC: 9073A-VST-200

The device complies with Part 15 of the FCC rules and Industry Canada license-exempt RSS

standard(s) subject to the following two conditions:

1. The device may not cause harmful interference.

2. The device must accept all interference received, including interference that may cause

undesired operation.

Cet appareil est conforme à la Partie 15 des règlements de la FCC et Industrie Canada exempts

de licence standard RSS soumis aux deux conditions suivantes:

1. Cet appareil ne peut causer des interférences nuisibles.

2. Cet appareil doit accepter toutes les interférences reçues, y compris les interférences qui

peuvent perturber le fonctionnement.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna

of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To

reduce potential radio interference to other users, the antenna type and its gain should be so

chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that

necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, cet émetteur radio ne peut fonctionner

à l'aide d'une antenne d'un type et maximum (ou moins) Gain approuvé pour l'émetteur par

Industrie Canada. Pour réduire le risque d'interférence avec d'autres utilisateurs, le type

d'antenne et son gain doivent être choisis afin que la puissance isotrope rayonnée équivalente

(PIRE) ne dépasse pas ce qui est nécessaire pour une communication réussie.

iii

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The radio transmitters IC:9073A-VST100 and IC: 9073A-VST-200 have been approved by

Industry Canada to operate with the antenna types listed below with the maximum permissible

gain and required antenna impedance for each antenna type indicated. Antenna types not

included in this list, having a gain greater than the maximum gain indicated for that type, are

strictly prohibited for use with this device.

lAntenna type (radio transmitter): WatchGuard Video part number WGP01589-200, 2.2 dbi

gain, 50 Ohm impedance

Ces émetteurs radios IC:9073A-VST-100 et IC: 9073A-VST-200 ont été approuvés par

“Industry Canada” pour fonctionner avec les types d'antennes énumérés ci-dessous avec le

gain maximal admissible et l'impédance d'antenne requise pour chaque type d'antenne indiqué.

Les types d'antennes ne figurant pas dans cette liste, ayant un gain supérieur au gain

maximum indiqué pour ce type, sont strictement interdits pour une utilisation avec cet

appareil.

lType d'antenne (émetteur radio): WatchGuard Video part number WGP01589-200, 2.2 dBi

gain, 50 Ohm impedance

The antennas used for this transmitter must not be co-located or operating in conjunction with

any other antenna or transmitter.

Les antennes utilisées pour cet émetteur ne doivent pas être co- Les antennes utilisées pour

cet émetteur ne doivent pas être co-localisées ou fonctionner conjointement avec une autre

antenne ou un autre émetteur.

This device complies with Health Canada’s Safety Code. The installer of this device should

ensure that RF radiation is not emitted in excess of the Health Canada’s requirement.

Information can be obtained at https://www.canada.ca/en/health-

canada/services/environmental-workplace-health/reports-

publications/radiation/safety-code-6-health-canada-radiofrequency-exposure-

guidelines-environmental-workplace-health-health-canada.html

Cet appareil est conforme avec Santé Canada Code de sécurité 6. Le programme d’installation

de cet appareil doit s’assurer que les rayonnements RF n’est pas émis au-delà de l’exigence de

Santé Canada. Les informations peuvent être obtenues:

https://www.canada.ca/en/health-canada/services/environmental-workplace-

health/reports-publications/radiation/safety-code-6-health-canada-

radiofrequency-exposure-guidelines-environmental-workplace-health-health-

canada.html

CE Declaration of Conformity

In accordance with the requirements of Radio Equipment Directive 2014/53/EU, Annex III,

Module B, section 3(c), WatchGuard Video declares that the radio equipment has been designed

in accordance with harmonized standards and a full review of the equipment against the

requirements of the following standards has been conducted. We confirm that the equipment is

fully within the scope of these standards.

lETSI EN 301 489-17, V3.1.1: 2017

lETSI EN 300 328, V2.1.1: 2016

lEN 55024:2010

lEN 55032:2012/AC:2013

lIEC 60950-1:2005 (Second Edition); Am1:2009 + Am2:2013

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Contents

Introduction 11

About this document 11

Related documents and information

For subjects related to your WatchGuard system that are not covered by the VISTA HD

Wearable Camera User Guide, see the following documents:

l4RE® In-Car Video User Guide

lEvidence Library 4 Web User Guide

lEvidence Library Express User Guide

l4RE Vehicle Installation Instructions

What's new for version 3

What's new for version 3.0.2:

lSupport for upload from the vehicle using a cellular LTE connection

Version 3.0.2 gives you the option to upload events from a VISTA Body Camera, docked in the

WiFi Base, over a cellular LTE connection to the Evidence Library 4 Web (EL4 Web) upload

server.

WatchGuard supports upload over a cellular connection using the Sierra Wireless® AirLink®

MG90 High Performance Multi-Network Vehicle Router.

The camera must be configured to upload events to EL4 Web from the WiFi Base.

lBattery metrics improvements

lPerformance and security enhancements

lBug fixes

What's new for version 3.0.0:

lSupport for VISTA XLT (page 52)

Version 3 gives you the option to use VISTA XLT as part of your fleet of WatchGuard devices.

VISTA XLT is a two-piece body-worn camera system with an HD camera sensor separate from

the camera DVR. It includes Wi-Fi® and GPS.

lSupport for the VISTAQuick Connect Mobile Charger (page 107)

Version 3 gives you the option to use the VISTA Quick Connect Mobile Charger with extended -

capacity VISTA and VISTA WiFi. The VISTA Quick Connect Mobile Charger is an in-vehicle

charging base that uses a cable to connect to a vehicle's 12 V cigarette-lighter receptacle. It can

charge a worn VISTA Body Camera while the camera is recording, then be disconnected quickly

if needed.

Important! The VISTA Quick Connect Mobile Charger is NOT supported

with standard-capacity VISTA or VISTA XLT.

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Using the VISTA Body Camera

In this section...

lBasic workflow (page 14)

lWearing VISTA and VISTA WiFi (page 15)

lWearing VISTA XLT (page 19)

lPowering the camera on and off (page 24)

lRecording evidence (page 26)

lCategorizing a recorded event (page 29)

lDocking the camera (page 30)

oIn the USB base (page 31)

oIn the VISTA Transfer Station (page 33)

oIn the VISTA WiFi Base (page 34)

oProvisioning (page 35)

oUploading recorded events from storage (page 37)

oUpgrading firmware (page 40)

oCharging the battery (page 42)

oVISTA WiFi and VISTA XLT: Associating with a recording group (page 44)

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Using the VISTA Body Camera

Overview

You use the VISTA Body Camera as a DVR (digital video recorder) to capture, process, and store

video and audio evidence. You connect the camera with your Evidence Library software to

provision it as well as to upload its video for evidence management.

WatchGuard offers three types of VISTA Body Camera:

lVISTA: All-in-one HD body camera that does not include Wi-Fi® or GPS

lVISTA WiFi: All-in-one HD body camera that includes Wi-Fi and GPS

lVISTA XLT: Two-piece body camera system with an HD camera sensor separate from the

camera DVR; it includes Wi-Fi® and GPS

If your agency is using VISTA WiFi or VISTA XLT, you can pair the camera with a VISTA WiFi

Base that is associated with a 4RE DVR. The devices together form a recording group.

Note: If you are not sure whether your equipment has the Wi-Fi feature,

contact your WatchGuard representative.

Basic workflow

The following steps make up a basic workflow for using the VISTA Body Camera during your

shift:

Note: This workflow assumes the VISTA Body Camera battery has been fully

charged before the camera is checked out to start the shift.

1. With the VISTA Body Camera in the dock, provision the camera and then check it out using

your Evidence Library software. (page 35)

2. Undock the camera.

3. (VISTA XLT only) Connect the sensor head and cable to the main body of the camera, if not

already done. (page 19)

4. (VISTA WiFi and VISTA XLT only) Dock the camera in the VISTA WiFi Base (WiFi Base) to pair it

with the base and associate it with the local recording group. (page 44)

5. (VISTA WiFi and VISTA XLT only) Undock the camera after it has paired with the WiFi Base.

6. Attach VISTA or VISTA WiFi (page 15) or VISTA XLT (page 19) securely to your clothing.

7. Start and stop recorded events. (page 26)

8. Categorize recorded events. (page 29)

9. Power the camera off or on, as needed. (page 24)

10. Dock the camera to upload recorded events (page 37) and charge its battery (page 42).

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Wearing VISTA and VISTAWiFi

VISTA and VISTA WiFi have four main mounting options. The quick mounting latch on VISTA

and VISTA WiFi attaches to any of the mounts:

lRotatable shirt clip (below)

lDuty belt clip (below)

lLocking chest mount (page 16)

lMOLLE vest loop mount (page 17)

Wear VISTA or VISTA WiFi on your clothing where it is most comfortable, convenient, and

secure for you. Make sure that the lens is not obstructed and that it is aimed at the horizon.

Using the rotatable shirt clip and duty belt clip

The rotatable clip mount uses a heavy-duty alligator clip that

rotates and slides to make it more convenient for you to secure

the camera.

The belt clip mount

uses an alligator clip

with a hook at the bottom to securely clip the camera

to your duty belt.

Both clips connect to the camera the same way:

1. Match the anchor tab on the back of the clip with the

slot on the back of the camera.

2. Match the mounting tab on the clip with the quick

mounting latch on the camera, then slide the latch

over the tab.

3. Attach the clip to your clothing or your belt where you

want to wear the camera.

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Using the VISTA Body Camera

Using the locking chest mount

Warning! The chest mount uses magnets to hold the camera in place. Do not

wear the chest mount near sensitive medical equipment or implants such as

pacemakers or other magnetically programmable medical devices.

The chest mount uses magnets and locking pins to

secure the mount to your clothing. When you wear

the chest mount, one bracket goes under your shirt,

the other goes over your shirt.

Important! Because of the strength of the magnets, separating the brackets

requires effort. Realigning the brackets causes them to snap together forcefully.

To use the chest mount:

1. Separate the under-shirt bracket from the

over-shirt bracket.

2. Match the anchor tab on the over-shirt

bracket with the slot on the back of the

camera.

3. Match the mounting tab on the over-shirt

bracket with the quick mounting latch on the

camera, then slide the latch over the tab.

4. Place the under-shirt bracket under your

shirt where you want to wear the camera.

5. Place the over-shirt bracket, with the camera

attached, against the under-shirt bracket,

with your shirt between them.

The magnets on both brackets line up

automatically, securing the mount to your

shirt.

6. To lock the mount in place, slide both of the locking pins up into their safety housings.

Warning! The chest mount uses magnets to hold the camera in place. Do not

wear the chest mount near sensitive medical equipment or implants such as

pacemakers or other magnetically programmable medical devices.

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Using the MOLLE vest loop mount

Note: Some of the earliest versions of the VISTA Body Camera do not connect to

the MOLLE vest mount. Please consult with your WatchGuard representative for

more information.

The MOLLE vest mount uses hooks to anchor VISTA or

VISTA WiFi over two rows of loops on the MOLLE vest.

Tip: Install the mount on the vest before

you connect the camera to the mount.

To use the MOLLE vest mount:

1. Determine which two rows of loops on the MOLLE vest

you want to use to mount the VISTA Body Camera.

2. On the lower of the two rows, slide the forked end

down over the sewn seam between two loops until the

hook is engaged below the seam.

You may need to slightly twist the mount to help the

hook slide over the seam.

3. Slightly fold the fabric between the two rows so that

the upper loop hooks engage two loops on the upper

row of loops.

4. Slide the upper loop hooks down over the two loops,

straightening the fabric between the rows, to fully

seat the mount.

The forked end should be fully engaged with the seam

on the lower row of loops. The hooks should be fully

engaged with two loops on the upper row of loops.

5. Match the anchor tab on the bottom of the outward-

facing plate of the MOLLE vest mount with the bottom

slot on the back of VISTA.

6. Match the mounting tab on the top of the mount with the quick mounting latch on VISTA,

then slide the latch over the tab.

Note: The camera connects to the MOLLE vest mount in the same way it

connects to the shirt or belt clip. For more information, see Using the rotatable

shirt clip and duty belt clip on page 15.

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Using the VISTA Body Camera

Other VISTAand VISTA WiFi mounts

Other mount options include:

lVELCRO® plate mount: Works with externally-worn vests with VELCRO surfaces

lKlick Fast mount: Works with UK-style Klick Fast receivers

lTripod mount: Works on standard mounts with 1/4″-20 threads

lRAM® mount: Includes a 1-inch ball for RAM accessories

Contact your WatchGuard representative for information.

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Wearing VISTA XLT

Each VISTA XLT uses two mounts: one for the DVR and one for the camera sensor.

These mounts are available for the DVR:

lBelt clip (page 20)

lBelt holster (page 20)

This mount is available for the head-mounted camera sensor:

lGlasses mount (page 21)

The glasses mount has been designed to work with Oakley Flak Jacket® glasses.

These mounts are available for the body-mounted camera sensor:

lMagnetic mount (page 22)

lShirt clip (page 23)

The DVR connects to the camera sensor using a cable. Various cables and strain-relief clips are

available.

Recommended mounting order for VISTA XLT system

To wear VISTA XLT:

1. Disconnect the cable from the VISTA XLT DVR and camera sensor.

2. Mount the DVR and attach it to your belt.

3. Mount the camera sensor and attach it to your glasses or clothing as appropriate.

4. Connect the camera sensor end of the cable to the camera sensor, then route the cable

through your clothing toward the DVR as appropriate.

Note: The DVR end of the cable is marked with DVR.

5. Connect the DVR end of the cable to the DVR.

Wear the VISTA XLT DVR and camera sensor where they are most comfortable, convenient,

and secure for you. Make sure that the lens is not obstructed and that it is aimed at the horizon.

Tip: For specific recommendations on wearing VISTA XLT, review the

WatchGuard Online Training Course for VISTA XLT. For access to the training

course, contact WatchGuard Customer Service.

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Using the VISTA Body Camera

Wearing the DVR

These mounts are available for the DVR:

lBelt clip

lBelt holster

Using the DVRbelt clip

Tip: Remove VISTA XLT from the belt clip before docking the camera.

To use the belt clip:

1. Match the anchor tab on the back of the clip with the slot

on the back of the VISTA XLT DVR.

2. Match the mounting tab on the clip with the quick

mounting latch on the DVR, then slide the latch over the

tab.

3. Attach the clip to your duty belt where you want to wear

the DVR.

Using the DVR belt holster

To use the holster:

1. Unsnap the empty holster.

2. Slide the VISTA XLT DVR into the holster with

the Record Start/Stop button facing out.

3. Snap the holster closed, stretching the elastic

over the top of the DVR.

4. Thread the holster onto your duty belt where

you want to wear the DVR.

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Wearing the head-mounted camera sensor

The glasses mount is available for the head-mounted camera sensor.

The glasses mount has been designed to work

with Oakley Flak Jacket® glasses, available

through WatchGuard.

Using the glasses mount

To use the glasses mount for the head-mounted camera

sensor:

1. If you have not already done so, disconnect the

cable from your VISTA XLT DVR and camera sensor.

2. On the Oakley glasses provided by WatchGuard,

remove the rubber sleeve from the right arm of the

frames.

For instructions, see Preparing your Oakley glasses below.

3. Snap the glasses mount into the groove on the head-mounted camera sensor.

4. Slide the quick mounting latch backwards and open the hinged part of the mount.

5. Fit the mount over the raised ovals on the bare arm of the Oakley glasses.

6. Close the hinged part of the mount then slide the quick mounting latch forward.

Preparing your Oakley glasses

Note: Oakley glasses are designed for the arms to be removed and the rubber

sleeves to be replaced.

To prepare your Oakley glasses for mounting:

1. Grasp the right arm of the glasses near the frame

and, with gentle force, twist the arm to snap it out

of the frame.

2. Slide the rubber sleeve off of the arm and set it

aside.

3. Snap the arm back into the glasses frame.

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Using the VISTA Body Camera

Wearing the body-mounted

camera sensor

These mounts are available for the body-mounted

camera sensor:

lMagnetic mount

lShirt clip

Using the magnetic mount

Warning! The magnetic mount uses magnets to hold the body-mounted

camera sensor in place. Do not wear the mount near sensitive medical

equipment or implants such as pacemakers or other magnetically programmable

medical devices.

To use the magnetic mount for the body-mounted

camera sensor:

1. If you have not already done so, disconnect the

cable from your VISTA XLT DVR and camera

sensor.

2. Separate the under-shirt bracket from the over-

shirt bracket.

Separating the brackets requires some effort.

3. On the over-shirt bracket, slide out both latches.

4. Snap the body-mounted camera sensor into the

over-shirt bracket, then push in the sliding

latches.

5. Place the under-shirt bracket under your shirt where you want to wear the camera sensor.

6. Place the over-shirt bracket, with the camera sensor attached, against the under-shirt bracket,

with your shirt between them, making sure the camera sensor LED is at the top.

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Using the shirt clip

To use the shirt clip for the body-mounted camera sensor:

1. If you have not already done so, disconnect the cable

from your VISTA XLT DVR and camera sensor.

2. Slide out the latch on the clip.

3. Snap the body-mounted camera sensor into the clip (in

any orientation), then slide in the latch.

4. Attach the shirt clip to your clothing where you want to

wear the camera sensor, making sure the camera

sensor LED is at the top.

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Using the VISTA Body Camera

Powering On and Off

You use the Power button to power the VISTA Body Camera on and

off. The Power button is on the bottom of VISTA, VISTA WiFi, and the

VISTA XLT DVR.

Powering on

To power the camera on:

nWith the power off, press and release the Power button.

The camera goes through its booting and information sequences.

When it is ready to use, the display shows the number of events in

storage and the green LED lights steadily. Ascending tones sound (depending on your

notification selections).

Tip: (VISTA XLT) Press the Display Backlight button to advance through the

information sequence screens.

(VISTA XLT) If the camera sensor is not connected to the DVR, the display reads Camera

UNPLUGGED. When you connect the camera sensor to the DVR, the display reads

CONNECTING, then shows the number of events in storage and the green LEDs light steadily.

Powering off

Note: The VISTA Body Camera can be configured to power off automatically if it

is left idle (no movement and/or button presses) for a period of time. For more

information, see Automatic Off on page 75.

To power the camera off:

nWith the power on, press and release the Power button two times within 5 seconds.

After you press and release the Power button the first time, the display reads OFF? 2X (VISTA

and VISTA WiFi) or OFF? Press Again (VISTA XLT) to confirm that you want to power the

camera off.

Once you press the Power button the second time, the display reads SHUTTING DOWN and

the green LED turns off. Descending tones sound (depending on your notification selections).

Important! If you do not press the Power button a second time within 5

seconds, the display clears, and you need to start the power off sequence again.

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Forcing power off

In the rare case where the VISTA Body Camera stops responding to commands (or if

WatchGuard Technical Services instructs you to), you can force the camera to power off.

Warning! Avoid forcing the VISTA Body Camera to power off, if at all possible.

Forcing the camera's power off can, in rare cases, result in data corruption.

To force the VISTA Body Camera to power off:

nPress and hold the Power button until the camera powers off, about 15 seconds.

Note: If you have forced the camera's power off, WatchGuard recommends that

you dock it in a USBBase as soon as it is feasible. Docking the camera in a USB

Base allows VISTA to repair itself.

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Using the VISTA Body Camera

Starting and Stopping a Recorded Event

Typically, you use a Record Start/Stop button to start or stop a

recorded event on the VISTA Body Camera. The Record

Start/Stop button is on the front of VISTA and VISTA WiFi.

VISTA XLT has two Record Start/Stop buttons, one on the

front of the DVR and one on each camera sensor.

If your VISTA WiFi or VISTA XLT is a member of a

recording group, the camera can start or stop a recorded event

automatically when alerted by another group member that the

other group member has started or stopped an event. For more

information on recording groups, see Using VISTAWiFi or VISTA

XLT with a Recording Group on page 79.

If your VISTA WiFi is connected to the VISTA SmartConnect smartphone app, you

can start or stop a recorded event using SmartConnect. For more information on using the

smartphone app, see Starting and Stopping Recorded Events on page 102.

Starting a recorded event manually

To manually start a recorded event on the VISTA Body Camera:

nPress a Record Start/Stop button.

(VISTA/VISTA WiFi) The display shows the REC icon and the

recording length, then begins to blink the REC icon. The red

LED lights steadily and ascending tones sound with a vibration

(depending on your alert notification selections).

(VISTA XLT) The display reads RECORDING, then begins to

blink the dot in the REC icon and show the recording length.

The red LEDs light steadily and ascending tones sound with a

vibration (depending on your alert notification selections).

As the recorded event continues, the display shows the current

recorded event length increasing every second and the storage

indicators updating as needed.

Note: A VISTA WiFi or VISTA XLT that has automatically started an event

behaves in the same way.

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Stopping a recorded event manually

Note: The VISTA Body Camera can be configured to NOT allow manual event

stop. If you cannot manually stop the camera, when you press a Record

Start/Stop button, two low tones sound with a vibration (depending on your

alert notification selections) and the display reads IGNORED for 3 seconds.

To manually stop a recorded event on the VISTA Body Camera:

nPress a Record Start/Stop button.

Important! You may need to press a Record Start/Stop button a second time

within 5 seconds to confirm the event stop, depending on your configuration.

The REC icon turns off on the display and the red LED turns off. Descending tones sound with a

vibration (depending on your alert notification selections).

After a recorded event has stopped, if event categorization is required as part of the camera's

configuration, the event categorization sequence starts. For instructions how to categorize a

recorded event, see Categorizing a Recorded Event on page 29.

Note: A VISTA WiFi or VISTA XLT that has automatically stopped an event

behaves in the same way.

The VISTA Body Camera can be configured to stop a recorded event automatically after a period

of time. For more information, see Maximum Recorded Event Time on page 76.

Tip: Even if VISTA WiFi or VISTA XLT is NOT configured to require an event-stop

confirmation (second press of a Record Start/Stop button within 5 seconds),

you need to confirm an event stop in the following scenario:

VISTA WiFi or VISTA XLT automatically starts an event because a member of the

local recording group reports that it started a recorded event. You immediately

(within 10 seconds) press a Record Start/Stop button to STOP the recorded

event because you do not want VISTA WiFi or VISTA XLT to record it. The camera

requests that you press a Record Start/Stop button again to confirm that you

want to STOP the recorded event. If you do not press the button a second time

within 5 seconds, VISTA WiFi or VISTA XLT continues to record the event.

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Muting the Audio During a Recorded Event

Note: The ability to mute a VISTA Body Camera during a recorded event is set up

as part of a configuration in WatchGuard Evidence Library software.

You can use the Display Backlight button on the VISTA Body

Camera to mute the audio during a recorded event. The

Display Backlight button is on the right side as you look at

the front of the VISTA, VISTA WiFi, or VISTA XLT DVR.

If the camera is configured to allow muting, when you press

and hold down the Display Backlight button during an

event, the camera mutes the event audio. As long as you

continue to hold the Display Backlight button, the audio is

muted. When you release the button, the event audio

continues normally.

Muting audio

To mute audio during a recorded event:

1. Press and hold down the Display Backlight button.

2. Continue to hold down the Display Backlight button as long as you want the event audio to

remain muted.

The display reads MUTED while you hold down the Display Backlight button.

The camera's audio unmutes when you release the Display Backlight button.

Tip: You cannot mute the audio while you are categorizing a recorded event.

Selecting a category requires that you hold down the same button (Display

Backlight) you hold down for muting. Once you have finished categorizing, you

can again mute the audio. For information on categorizing a recorded event on

the VISTA Body Camera, see Categorizing a Recorded Event on page 29.

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Categorizing a Recorded Event

Note: Event categorization is set up as part of a configuration in WatchGuard

Evidence Library software.

You use the Display Backlight button on the VISTA Body

Camera to select a category to apply to a recorded event. The

Display Backlight button is on the right side as you look at

the front of the VISTA, VISTA WiFi, or VISTA XLT DVR.

If the camera is configured to require categorization, when

you stop an event, the display immediately prompts you to

select an event category.

If your VISTA WiFi or VISTA XLT is a member of a

recording group, the camera can automatically accept an

event category from the 4RE DVR group member as its own

category. However, any category selected directly on VISTA

WiFi or VISTA XLT overrides the 4RE category. For more

information on recording groups, see Using VISTAWiFi or

VISTA XLT with a Recording Group on page 79.

If your VISTA WiFi or VISTA XLT is connected to the

VISTA SmartConnect smartphone app, you can

categorize an event using SmartConnect. Any category selected on SmartConnect overrides a

4RE category. If you categorize an event on both the VISTA WiFi camera and the smartphone

app, the last selected category, regardless of the device, will be applied to the event. For more

information on using the smartphone app, see Categorizing Recorded Events on page 99.

Categorizing a recorded event on the camera

To categorize a recorded event:

1. Stop the event manually or allow VISTA WiFi or VISTA XLT to stop the event automatically.

The display shows the Category prompt.

2. Press and release the Display Backlight button as many times as needed to move through

the list of available event categories, one at a time.

3. Press and hold the Display Backlight button for at least 2 seconds when the event category

you want to select shows on the display.

The display reads SAVED and shows which category you selected. One long tone sounds with

a vibration (depending on your alert notification selections).

If another recorded event starts (manually or automatically) while the camera is in the middle

of the event categorization sequence, the camera aborts the sequence and starts the new

event. You will be able to categorize the recorded event later in your Evidence Library software,

if necessary.

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Using the VISTA Body Camera

Docking the VISTA Body Camera

WatchGuard offers three different bases where you can dock your VISTA Body Camera:

lUSB Base (page 31)

lVISTA Transfer Station (page 33)

lVISTA WiFi Base (page 34)

Docking the camera allows you to perform the following tasks:

lUpload recorded events from storage (page 37)

lUpgrade firmware (page 40)

lCharge the battery (page 42)

Use the USB Base or the Transfer Station inside your agency when fully charging the battery.

Use the WiFi Base in the vehicle for incidental charging during your shift. Charging in a vehicle

base can impact the vehicle battery and can slow down significantly in warmer temperatures.

Important! Battery charging shuts down at ambient temperatures

greater than 35 degrees C (95 degrees F).

lProvision the camera (USB Base and Transfer Station only) (page 35)

lDefine a Record-After-the-Fact®(RATF) event (USB Base only) (page 39)

lRequest a state capture for troubleshooting (USB Base only)

lAssociate with a recording group that can include a 4RE DVR and other VISTA WiFi or VISTA XLT

cameras (WiFi Base only) (page 44)

The VISTA Body Camera needs to interact with Evidence Library software to be customized for

your agency. For that interaction to take place, the camera must be docked in a VISTA USB

Base or Transfer Station connected to your Evidence Library software.

You can dock any VISTA Body Camera in any of the three bases.

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Docking the VISTA Body Camera in a USB Base

When you dock the VISTA Body Camera in a USB Base connected to Evidence Library software:

Caution: To prevent possible damage to some computers, connect the USB

Base to the computer through the approved USB hub (Sabrent 7-Port USB 2.0

Hub, WatchGuard part number WGP02364).

lThe camera's battery begins to charge, if needed

lVISTA's time and date synchronize with the Evidence Library system, if needed (VISTA only)

Important! VISTA (no Wi-Fi® and GPS) sets its internal date and time

from the Evidence Library software's computer. If the computer's date

and time is set incorrectly, VISTA's will be set incorrectly, and your video

evidence will be marked with the incorrect date and time.

lThe camera's firmware upgrades, if a firmware

upgrade has been staged on the camera

lThe camera communicates to the Evidence

Library software that it has recorded events to

upload

lRecorded events are uploaded to the Evidence

Library software

lThe Evidence Library software sends

commands and/or requests to the camera as

applicable:

oMark any imported recorded events as

import confirmed

oUpdate the configuration

oStage a firmware upgrade

oGenerate an RATF event

oGenerate a state capture

When you undock the camera from the USB Base, it processes the Evidence Library software

commands and requests before it is ready for normal operation.

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Undocking the camera from the USB Base

Evidence Library software commands and requests are only applied when the camera is

undocked from a USB Base. When you undock the camera, it processes the commands and

requests in the following order, as applicable:

1. Performs a state capture.

The display reads STATE CAPTURE.

2. Updates the configuration.

The display reads CONFIG. The configuration update alert sounds when the update is

finished.

3. Generates an RATF event.

The display reads CREATING RATF.

Note: After the RATF event has been generated, the camera starts the

event categorization sequence for the RATF event if it is configured to

require event categorization. For instructions how to categorize an

event, see Categorizing a Recorded Event on page 29.

4. Unprotects the recorded events confirmed as imported.

This makes the storage space available to be reused as needed.

5. Stages the firmware upgrade to perform the next time the camera is docked.

Once all the commands and requests are processed, VISTA is ready for normal operation.

For more information about the USB Base, see USB Base on page 64.

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Docking the VISTA Body Camera in a VISTA Transfer Station

Note: The VISTA Transfer Station must be set up and configured to be used with

your Evidence Library software. For instructions how to set up the Transfer

Station, see Appendix D: VISTA Transfer Station Setup on page 117.

When you dock the VISTA Body Camera in a Transfer Station connected to Evidence Library

software:

lThe camera's battery begins to charge, if needed

lVISTA's time and date synchronize with the Evidence Library system, if needed (VISTA only)

Important! VISTA (no Wi-Fi® and GPS) sets its internal date and time

from the Evidence Library software's computer. If the computer's date

and time is set incorrectly, VISTA's will be set incorrectly, and your video

evidence will be marked with the incorrect date and time.

lThe camera's firmware upgrades, if a

firmware upgrade has been staged on the

camera

lThe camera communicates to the Evidence

Library software that it has recorded events

to upload

lRecorded events are uploaded to the

Evidence Library software

lEvidence Library software sends commands

and/or requests to the camera as applicable:

oMark any imported recorded events as

import confirmed

The events confirmed as imported are

immediately unprotected. This makes

the storage space available to be reused

as needed.

oUpdate the configuration

If the configuration is manually pushed to the camera (through the Evidence Library

checkout process), the configuration is updated immediately.

If the configuration is automatically pushed to the camera, the configuration is

updated after the camera is undocked.

oStage a firmware upgrade

The firmware upgrade is staged on the camera immediately, and then is applied the next

time the camera is docked.

When you undock the camera from the Transfer Station, it is ready for normal operation.

For more information about the Transfer Station, see VISTA Transfer Station on page 65.

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Docking the VISTABody Camera in a WiFi Base

Note: Not all VISTA Body Cameras or VISTA bases have the Wi-Fi® feature. For

more information, contact your WatchGuard representative.

When you dock the VISTA Body Camera in a VISTA WiFi Base:

lThe camera's battery begins to charge, if needed

lThe camera's firmware upgrades, if a firmware upgrade

has been staged on the camera

lVISTA WiFi or VISTA XLT pairs with the WiFi Base; when

it does, it becomes associated with the local recording

group (VISTA WiFi and VISTA XLT only)

When the camera becomes associated with the local

recording group, it is disassociated from any other

recording group.

When you dock the VISTA Body Camera in a VISTAWiFi Base

that is connected to an Evidence Library 4 Web upload server:

Note: WatchGuard recommends that you use version 4.2 (or later) of EL4 Web

for the best experience.

lThe camera communicates to EL4 Web that it has recorded events to upload

The camera must be configured to upload events directly to EL4 Web from the WiFi Base.

lRecorded events are uploaded to EL4 Web

lEL4 Web sends commands and/or requests to the camera as applicable:

oMark any imported recorded events as import confirmed

The events confirmed as imported are immediately unprotected. This makes the storage

space available to be reused as needed.

oStage a firmware upgrade

The firmware upgrade is staged on the camera immediately, and then is applied the next

time the camera is docked.

When you undock the camera from the WiFi Base, it is ready for normal operation.

For more information about...

The WiFi Base, see VISTA WiFi Base on page 66.

Recording groups, see Using VISTAWiFi or VISTA XLT with a Recording Group on page 79.

Upgrading the WiFi Base, see Upgrading the VISTA WiFi Base and the Smart Power Switch on

page 115.

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Provisioning the camera

Tip: Before using the VISTA Body Camera for the first time, fully charge and

provision it.

You provision your VISTA Body Camera while it is docked in a USB Base or VISTA Transfer

Station. When you provision the camera, you use your WatchGuard Evidence Library software

to assign a configuration and an officer name.

Depending on how your agency assigns its cameras, you may need to provision and check out

the camera each time you use it (for example, from a pool of cameras) or only rarely as its

configuration needs to be updated (for example, if a camera has been assigned to you long-

term).

To provision the VISTA Body Camera:

1. Dock the camera in the USB Base or Transfer Station connected to your Evidence Library

software.

2. Using Evidence Library software, create and/or assign a configuration and an officer to the

docked camera.

For instructions how to assign a configuration and officer to the camera, see your Evidence

Library software documentation.

As a configuration is applied to the camera, the display reads CONFIG. The configuration

update alert sounds when the update is finished.

VISTA Body Camera configuration

You can only create a VISTA Body Camera configuration in your Evidence Library software.

Note: For instructions how to create and set up a configuration for the VISTA

Body Camera, see your Evidence Library software documentation.

Some of the configuration properties you can set up for the VISTA Body Camera in your

Evidence Library software include:

lAgency or department name

lTime zone where the agency or department is located

lOfficer name and badge ID

lDevice ID

lEvent tags including a list of possible event categories (page 29)

lOfficer preferences for indicators, including (page 57)

oAlert preference (none, tone, vibration, or tone and vibration together)

oLED brightness

oTone volume

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lVISTA WiFi and VISTA XLT behaviors, including

oRecording group interactions (page 79)

oAllowing connection to the VISTA SmartConnect smartphone app

lNetwork preferences, including

oAllowing the camera to upload to Evidence Library 4 Web (EL4 Web) when docked in a

VISTA WiFi Base (EL4 Web only)

oMaximum wireless upload time (EL4 Web only)

lRecording preferences, including

oVideo quality and frame rate

oEnabling Record-After-the-Fact®(RATF) (page 72)

oForcing microphone on all the time (page 73)

oAllowing audio muting (page 28)

oDisabling VISTA audio completely

oEnabling pre-event capture (page 71)

oEnabling split events

oRequiring confirmation of recorded event stop

lPower- and storage-saving preferences, including

oAllowing sleep (page 74)

oAllowing automatic power off (page 75)

oEnabling maximum recorded event time (page 76)

oEnabling recording reminder alerts (page 77)

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Uploading events

You can upload recorded events from your VISTA Body Camera while it is docked in any of the

three bases:

lUSB Base

You can upload recorded events automatically or manually from a camera in a USB Base,

depending on the settings in your Evidence Library software. While the camera is uploading

from a USB Base, you can monitor its upload progress in the Evidence Library software.

lVISTA Transfer Station

Events upload automatically from a camera in the VISTA Transfer Station.

lVISTA WiFi Base

Events upload from a camera (typically VISTA WiFi or VISTA XLT) in the WiFi Base, only if the

WiFi Base is connected to an Evidence Library 4 Web (EL4 Web) upload server. The events

upload automatically.

With the VISTA Body Camera version 3.0.2, events can upload from a camera in the WiFi Base

over a cellular LTE connection to the EL4 Web upload server.

Note: WatchGuard supports upload over a cellular connection using the

Sierra Wireless® AirLink® MG90 High Performance Multi-Network

Vehicle Router.

The camera must be configured to upload events to EL4 Web from the WiFi Base.

Important! Critical events always upload first.

You use your WatchGuard Evidence Library software to manage all aspects of the upload and

import.

To upload recorded events from the VISTA Body Camera:

1. Dock the camera in a base or Transfer Station connected to your Evidence Library software.

The Evidence Library software automatically detects that the camera is docked in a USB

Base or Transfer Station and that it has events to upload. The events begin to upload

automatically if applicable.

EL4 Web automatically detects that the camera is docked in a WiFi Base and that it has

events to upload. The events begin to upload automatically if applicable.

2. Follow any prompts in the Evidence Library software to upload video from the camera and

import it to evidence storage.

The camera must remain docked during the upload process.

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VISTA and VISTAWiFi

Note: While VISTA or VISTA WiFi is uploading from the USB Base, you can

monitor its upload progress in your Evidence Library software.

While VISTA or VISTA WiFi is uploading from the VISTA WiFi Base or Transfer Station:

lThe display reads XX of YY, where XX is the current event being uploaded and YY is the total

number of events to upload, and the bars on the Storage Used meter disappear

lThe red LED fast blinks during the entire upload process

When the camera is finished uploading critical events:

lThe display scrolls CRITICALCOMPLETE one time then returns to XX of YY

lThe red LED continues to fast blink during the entire upload process

lOne long tone sounds

When the camera is finished uploading all events:

lThe display scrolls UPLOADCOMPLETE

lTwo long tones sound

VISTA XLT

Note: While VISTA XLT is uploading from the USB Base, you can monitor its

upload progress in your Evidence Library software.

While VISTA XLT is uploading from the VISTA WiFi Base or Transfer

Station:

lThe display:

oFirst line reads Uploading XX/YY where XX is the current

event being uploaded and YY is the total number of events to

upload

oSecond line shows the percentage of saved storage already uploaded next to a progress bar

representing the total number of events to upload; the progress bar includes a Critical

Complete indicator

oThird line reads CRITICALEVENTS XX/YY, where XX is the current critical event being

uploaded and YY is the total number of critical events to upload, or NON-

CRITICALEVENTS

lThe red LED fast blinks during the entire upload process

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Record-After-the-Fact® events

When the camera is finished uploading critical events:

lThe third line of the display reads CRITICALCOMPLETE for 5

seconds, then reads NON-CRITICALEVENTS for the duration of

the upload

lOne long tone sounds

When the camera is finished uploading all events:

lThe display reads Uploading YY EVENTS COMPLETE for 5

seconds, where YY is the total number of events uploaded

lTwo long tones sound

Record-After-the-Fact®events

If the VISTA Body Camera is configured with Record-After-the-Fact (RATF) enabled and it is

docked in a USB Base, you can use the Evidence Library software to define and request an RATF

event from the camera. (An RATF event usually consists of video that was not originally part of

a recorded event.) The camera generates the RATF event after you undock it, then uploads the

RATF event the next time you dock for upload.

Clearing video out of camera storage

Once the VISTA Body Camera has successfully uploaded its recorded events to evidence storage

using Evidence Library software, the camera no longer protects that storage space. It can be

used for future recorded events.

For more information about...

How to import video from the VISTA Body Camera to your evidence storage, see your Evidence

Library software documentation.

The VISTA Body Camera and RATF events, see Record-After-the-Fact® on page 72.

Recorded events, see Video, Audio, and Subtitle Evidence on page 46.

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Using the VISTA Body Camera

Upgrading firmware

You can push new firmware to the VISTA Body Camera while it is docked in any of the bases:

lUSB Base

You can push an upgrade automatically or manually when it is docked in a USB Base, depending

on the settings in your Evidence Library software.

lVISTA Transfer Station

You can push an upgrade automatically when it is docked in a VISTA Transfer Station.

lVISTA WiFi Base

You can push an upgrade to the VISTA Body Camera (typically VISTA WiFi or VISTA XLT) when

it is docked in a VISTA WiFi Base, ONLYIF the WiFi Base is connected to an Evidence Library 4

Web (EL4 Web) upload server. The upgrade is pushed automatically.

When an upgrade is pushed to the camera, the firmware is first staged on the camera, then

the next time the camera is docked, the upgrade is applied.

To upgrade the VISTA Body Camera's firmware:

1. Dock the camera in a base or Transfer Station connected to your Evidence Library software.

The Evidence Library software automatically detects that the camera is docked and that its

firmware needs to be upgraded.

2. Using Evidence Library software, make sure the new firmware is pushed to the camera.

Note: Evidence Library software can be set up to push new firmware

manually or automatically. For instructions, see your Evidence Library

software documentation.

The new firmware is staged on the camera.

3. The next time you dock the camera, the upgrade is applied.

The camera MUST remain docked while the upgrade is being applied. The camera cannot

perform any other function, including uploading video, while it is upgrading its firmware.

Warning! DONOT REMOVE the camera from the dock while its new firmware is

being applied. Removing the camera from the dock during the upgrade can cause

the camera to stop functioning.

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VISTA and VISTAWiFi

Note: If a VISTA or VISTA WiFi is docked in a USBor WiFi Base while the upgrade

is being staged on the camera, the display does not show the staging process.

While the upgrade is being staged on a VISTA or VISTA WiFi in a Transfer Station, the

display:

lStorage Used meter fills with bars and Storage Percentage increases

l8-character area scrolls DOWNLOADING

When the upgrade has finished staging, the Storage Used meter is full, the Storage

Percentage shows 100%, and the 8-character area scrolls DOWNLOADCOMPLETE for

about 5 seconds.

The next time you dock the camera in the USB Base, WiFi Base, or the Transfer Station, the

upgrade is applied. While the upgrade is being applied,UPDATING DO NOTINTERRUPT

scrolls on the display.

Warning! DONOT REMOVE the camera from the dock while its new firmware is

being applied. Removing the camera from the dock during the upgrade can cause

the camera to stop functioning.

When the upgrade has finished applying, the camera sounds the camera ready alert

(depending on your alert notification selections).

VISTAXLT

Note: If the VISTA XLT is docked in a USBor WiFi Base while the upgrade is being

staged on the camera, the display does not show the staging process.

While the upgrade is being staged on a VISTA XLT in a Transfer Station, the display:

lFirst line reads Upgrade

lSecond line shows the percentage of the upgrade already

downloaded next to a progress bar

lThird line reads DOWNLOADING

When the upgrade has finished staging on the camera, the

percentage downloaded and progress bar show 100%, and the third line

reads DOWNLOADCOMPLETE for 5 seconds.

If VISTA XLT is undocked and not

recording, and has an upgrade staged on the camera, the

Upgrade Staged icon ( ) appears in the lower right corner of

the display.

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Using the VISTA Body Camera

The next time you dock the camera in the USB Base, WiFi Base, or the Transfer Station, the

upgrade is applied. While the upgrade is being applied, the display:

lFirst line reads Upgrading

lSecond line shows a status bar

lThird line reads DONOT INTERRUPT

Warning! DONOT REMOVE the camera from the dock while its new

firmware is being applied. Removing the camera from the dock during the

upgrade can cause the camera to stop functioning.

When the upgrade has finished applying, the camera reboots. The

third line of the display reads REBOOTING.

For more information about...

Upgrading the VISTA WiFi Base and the Smart Power Switch, see Upgrading the VISTA WiFi

Base and the Smart Power Switch on page 115.

Charging the battery

Tip: Before using the camera for the first time, fully charge and provision it.

The VISTA Body Camera charges any time it is docked, if it needs to charge. VISTA and VISTA

WiFi's batteries can fully charge in 3 to 5 hours. VISTA XLT's battery can fully charge in about 7

hours.

To fully charge the camera:

nDock the camera in either the USB Base or the VISTA Transfer Station inside your agency.

The camera can charge in a USB Base connected to the USBport on a computer, depending on

the amount of power provided by the USB port. The camera charges significantly faster when

docked in a USB Base that is plugged into an electrical outlet or in a Transfer Station.

Caution: To prevent possible damage to some computers, connect the USB

Base to the computer through the approved USB hub (Sabrent 7-Port USB 2.0

Hub, WatchGuard part number WGP02364).

WatchGuard recommends that you use the USB Base or the Transfer Station inside your

agency when fully charging the VISTA Body Camera's battery. Charging in a vehicle base can

impact the vehicle battery and can slow down significantly in warmer temperatures. For the

best battery life and fastest charging times, you should charge the VISTA Body Camera in a

cooler environment.

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VISTA and VISTAWiFi

Important! Battery charging shuts down at ambient temperatures greater

than 35 degrees C (95 degrees F).

VISTA and VISTAWiFi

While VISTAand VISTA WiFi are charging:

lThe display alternates between CHARGING and the Device ID, and the Battery

Charge icon animates

lThe green LED blinks

When the cameras are fully charged:

lThe display scrolls CHARGE COMPLETE once, then continuously shows the Device

ID, and the Battery Charge icon shows five bars

lThe green LED lights steadily

lTwo tones sound

VISTAXLT

As VISTA XLT charges:

lThe display shows the Battery Charge percentage growing, the

Battery Charge icon filling, and a lightning bolt next to the icon, blinking

lThe green LED on the DVR blinks

When the camera is fully charged:

lThe display shows 100% and a fully-filled Battery Charge icon for a few

seconds, then alternates between the Officer Name and the Device

lThe green LED on the DVR lights steadily

lTwo tones sound

For more information about VISTA Body Camera batteries, see Battery on page 59.

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VISTA WiFi and VISTAXLT: Associating with a recording

group

When you dock VISTA WiFi or VISTA XLT in a VISTA WiFi Base, the camera pairs with the WiFi

Base. This pairing allows the camera to associate with the local recording group that includes

the WiFi Base. The recording group can also include other VISTA WiFi or VISTA XLT cameras and

the local 4RE DVR. A recording group is typically linked to a vehicle.

Note: You can pair more than one camera with the same WiFi Base.

When VISTA WiFi or VISTA XLT is associated with a recording group, it can participate in group

recordings. A group recording is multiple devices collaborating to start and stop their recorded

events together. When a group recording is uploaded, each device's event is linked to the other

group members' events.

To associate VISTA WiFi or VISTA XLT with a recording group:

nDock the camera in a VISTA WiFi Base that is connected to a local recording group.

The WiFi Base left LED blinks green multiple times when the camera and base have successfully

paired. When the camera is undocked, the display shows Wi-Fi Signal Strength bars (VISTA

WiFi) or a partially filled triangle (VISTA XLT) when the camera is paired with and in range of the

WiFi Base.

Once the camera is paired with the base, it is associated with the local recording group (and is

disassociated from any other recording group).

For more information on recording groups, see Using VISTAWiFi or VISTA XLT with a Recording

Group on page 79.

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About the VISTA Body Camera

In this section...

lVideo, audio, and subtitle evidence (page 46)

lCamera components

oVISTA and VISTA WiFi (page 48)

oVISTA XLT (page 52)

lThe bases

oUSB Base (page 64)

oVISTA Transfer Station (page 65)

oVISTA WiFi Base (page 66)

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About the VISTA Body Camera

Overview

The VISTA Body Camera:

lCaptures, processes, and stores video and audio evidence (below)

lFunctions as a camera and DVR (digital video recorder) combination

oVISTA (page 48)

oVISTA WiFi (page 48)

oVISTA XLT (page 52)

lCan be docked in any of three bases (USB, Transfer Station, WiFi) for charging and uploading,

and two of the three (USB, Transfer Station) for provisioning

oUSB Base (page 64)

oVISTA Transfer Station (page 65)

oVISTA WiFi Base (page 66)

lCan be paired with a VISTA WiFi Base for charging, uploading, and associating with a recording

group (VISTA WiFi and VISTA XLT only) (page 66)

Video, Audio, and Subtitle Evidence

The VISTA Body Camera works as a DVR and camera combination to collect evidence in the

form of recorded events. A recorded event is a unique, protected segment of recorded:

lVideo (page 47)

lAudio (page 47)

lSubtitles (page 47)

When you press a Record Start/Stop button to start and then stop a recording, the VISTA

Body Camera protects the video/audio segment between the two button presses as a recorded

event.

If your VISTA WiFi or VISTA XLT is a member of a recording group, the camera can

also start or stop a recorded event automatically when alerted by another group member that

the other group member has started or stopped an event. VISTA WiFi and VISTA XLT protect

the segment between the automatic start and stop in the same way they protect the segment

between the manual button presses. Both protected segments are recorded events.

Note: If you are not sure whether your equipment includes the Wi-Fi® feature,

contact your WatchGuard representative.

Depending on the configuration applied to the camera, it may be capturing video all the time or

only during a recorded event. If the camera is capturing video all the time (Record-After-the-

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Fact®(RATF) is enabled), only the protected segment (between the manual or automatic start

and stop) is considered a recorded event.

Tip: If the camera is configured with RATF enabled, you may be able to use your

Evidence Library software to send a manual request to the camera to retrieve an

RATF event: video that was not originally part of a recorded event. For more

information about retrieving an RATF event from the VISTA Body Camera, see

your Evidence Library software user guide.

If the camera is configured to enable pre-event video, a recorded event also includes that pre-

event time.

Normally, only recorded events are uploaded to your Evidence Library software.

Video

The VISTA Body Camera records one stream of video and compresses it using h.264 high-profile

compression. Depending on the configuration applied to the camera, the video quality can be:

lHigh definition (HD), 720p, at a frame rate of 5, 10, 15, or 30 frames per second

lStandard definition (SD), 480p, at a frame rate of 5, 10, 15, or 30 frames per second

Audio

The VISTA Body Camera records CD quality audio with minimal distortion and wind noise.

Depending on the configuration applied to the camera, it can:

lContinuously record audio

lOnly record audio during recorded events

Subtitles

Subtitles are the text information that can be overlaid on the video. The VISTA Body Camera

includes the following subtitles:

lOfficer name

lDate and time

lDevice ID

lMicrophone on or off

lGPS location (VISTA WiFi or VISTA XLT only)

Tip: The subtitles are always included with the video and audio in a recorded

event, but using your Evidence Library software, you can turn them off or on.

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About the VISTA Body Camera

For more information about...

The RATF special feature, see Record-After-the-Fact® on page 72.

Pre-event video, see Pre-Event Capture on page 71.

Provisioning thecamera with a configuration, see Provisioning the camera on page 35.

Importing VISTA Body Camera recorded events to Evidence Library software, see Uploading

events on page 37.

Recording groups, see Using VISTAWiFi or VISTA XLT with a Recording Group on page 79.

VISTA and VISTA WiFi

VISTA is an all-in-one HD body camera that does not include Wi-Fi® or GPS. VISTA WiFi is an

all-in-one HD camera that includes Wi-Fi and GPS.

VISTA and VISTA WiFi components include:

lCamera sensor and lens (page 49)

lMicrophone (page 49)

lButtons (page 49)

oPower

oRecord Start/Stop

oDisplay Backlight

lDisplay (page 50)

lFeedback indicators (page 57)

oTones

oVibration

oLEDs

lStorage (page 57)

lBattery (page 59)

lWi-Fi (VISTA WiFi only) (page 61)

lGPS (VISTA WiFi only) (page 62)

lQuick mounting latch (page 59)

Note: If you are not sure whether your equipment includes the Wi-Fi feature,

contact your WatchGuard representative.

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Camera sensor and lens

The camera sensor for VISTA and VISTA WiFi is an ultra-wide dynamic range (U-WDR) image

sensor. This sensor:

lMaintains rich colors at all light levels

lIncreases low-light sensitivity

The 130-degree wide-angle lens rotates vertically +/-20 degrees. Position the lens aiming at

the horizon.

Microphone

VISTA and VISTA WiFi use a digital microphone to record CD quality sound with minimal

distortion and wind noise.

Depending on the configuration applied to the camera, the microphone:

lContinuously records audio (default setting)

lOnly records audio when you press the Record Start/Stop button

You can mute the microphone, depending on the camera's configuration, using the Display

Backlight button. For more information, see Muting the Audio During a Recorded Event on

page 28.

Buttons

VISTA and VISTA WiFi have three buttons that control the camera's functionality:

lPower button

lRecord Start/Stop button

lDisplay Backlight button

Power button

Use the Power button to power the camera on or off as

well as place it in Covert Mode. The Power button is on

the bottom of the camera.

For instructions how to power the camera on and off, see

Powering On and Off on page 24. For more information

about placing the camera in Covert Mode, see Covert Mode

on page 77.

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Record Start/Stop button

Use the Record Start/Stop button to start or stop a

recorded event on the camera. The Record

Start/Stop button is on the front of the camera.

For instructions how to start and stop a recorded

event on the camera, see Starting and Stopping a

Recorded Event on page 26.

Display Backlight button

Use the Display Backlight button for multiple functions, including:

lTurning on the backlight for the camera's display

lShowing the camera's status on the display

lAborting the sequence of status information on the display

lMuting the audio during a recording (see Muting the Audio During a

Recorded Event on page 28)

lSelecting an event category to assign to a recording (see Categorizing a

Recorded Event on page 29)

lTurning on VISTA WiFi's access point (hotspot) for the SmartConnect

smartphone application (see Appendix A: Using VISTA SmartConnect on

page 89)

lCanceling the sleep warning period (see Sleep Power State on page 74)

lCanceling the maximum recording time warning period (see Maximum

Recorded Event Time on page 76)

The Display Backlight button is on the right side as you look at the front of

the camera.

Display

The display on VISTA and VISTA WiFi shows a number of icons and messages to indicate the

status of the camera. The icons show in the top half of the display; the messages show in the 8-

character area on the bottom half of the display. If a message is longer than 8 characters, the

message scrolls. The display is on the top of the camera.

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Display

The display informs you of:

lBattery status

As the charge level decreases, the number of

bars in the Battery Charge icon decreases

(see Battery on page 59).

lCurrent recording length

The recorded event length shows in the form

HH:MM:SS, for example, 1:23:59, and

includes any configured pre-event time (see

Pre-Event Capture on page 71).

lDate and time

The date shows as an abbreviation for the

month with a 1- or 2-digit day of the month,

for example, NOV 3.

lEvent categories

Each category shows in the 8-character area

as you cycle through the list, for example,

DOMESTIC. If the item is longer than 8

characters, the item scrolls. The list of

categories is configured in your Evidence

Library software (see Categorizing a Recorded

Event on page 29).

lNumber of recorded events in storage

lOfficer name

lRecording status

The REC icon (lREC) shows whether the camera is currently recording.

lSaved storage total

The saved storage total shows as a decimal value in GB, for example, 11.07 GB.

lStorage status

As the camera storage fills with recorded events, the Storage Used meter fills with bars and

the Storage Percentage increases (see Storage on page 57).

lUpload status, if docked in the VISTA Transfer Station or the VISTA WiFi Base

The upload status shows the number of events uploaded out of the total number of events to

upload. Critical events upload first (see Uploading events on page 37).

lWi-Fi or GPS signal status (VISTA WiFi only)

Most of the time, the Wi-Fi Signal Strength icon shows the status of VISTA WiFi's Wi-Fi

connection with the WiFi Base (see VISTA WiFi Base on page 66). During the status

information sequence (shows on the display when you press the Display Backlight button),

the Wi-Fi Signal Strength icon shows the status of the GPS signal (see GPS on page 62).

When the camera is not recording, the default message shown on the display is the number of

recorded events in storage. When the camera is in Covert Mode and not recording, the default

shown on the display is COVERT. When the camera is recording, the default shown on the

display is the current recording length.

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VISTA XLT

VISTA XLT is a two-piece body-worn camera system with an HD camera sensor separate from

the camera DVR. It includes Wi-Fi® and GPS.

VISTA XLT components include:

lCamera sensor (below)

oLens

oMicrophone

lButtons (page 53)

oPower

oTwo (2) Record Start/Stop

(DVR and camera sensor)

oDisplay Backlight

lDisplay (page 54)

lFeedback indicators (page 57)

oTones

oVibration

oLEDs

lStorage (page 57)

lBattery (page 59)

lWi-Fi (page 61)

lGPS (page 62)

lQuick mounting latch (page 59)

Camera sensor

The VISTA XLT HD camera sensor holds the

lens and the microphone for the VISTA XLT camera system. WatchGuard offers two HD camera

sensors for the VISTA XLT:

lHead-mounted

lBody-mounted

VISTA XLT's sensor is an ultra-wide dynamic range

(U-WDR) image sensor. This sensor:

lMaintains rich colors at all light levels

lIncreases low-light sensitivity

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Buttons

VISTA XLT uses a digital microphone to record CD quality sound with minimal distortion and

wind noise. Depending on the configuration applied to the camera, the microphone:

lContinuously records audio

lOnly records audio when you press the Record Start/Stop button

You can mute the microphone, depending on the camera's configuration, using the Display

Backlight button. For more information, see Muting the Audio During a Recorded Event on

page 28.

Buttons

VISTA XLT has four buttons that control the camera's functionality:

lPower button

lTwo (2) Record Start/Stop buttons

lDisplay Backlight button

Power button

Use the Power button to power VISTA XLT on or off as well

as place it in Covert Mode. The Power button is on the

bottom of the DVR.

For instructions how to power the camera on and off, see

Powering On and Off on page 24. For more information

about placing the camera in Covert Mode, see Covert Mode

on page 77.

Record Start/Stop button

Use either Record Start/Stop

button to start or stop a recorded

event on VISTA XLT. One Record

Start/Stop button is on the front of

the DVR, the other is on the side of

either camera sensor.

For instructions how to start and stop

a recorded event on the camera, see

Starting and Stopping a Recorded

Event on page 26.

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About the VISTA Body Camera

Display Backlight button

Use the Display Backlight button for multiple

functions, including:

lTurning on the backlight for the camera's display

lShowing the camera's status on the display

lAdvancing through the sequence of status

information on the display

lMuting the audio during a recording (see Muting

the Audio During a Recorded Event on page 28)

lSelecting an event category to assign to a recording

(see Categorizing a Recorded Event on page 29)

lTurning on VISTA XLT's access point (hotspot) for

the SmartConnect smartphone application (see

Appendix A: Using VISTA SmartConnect on page

89)

lCanceling the sleep warning period (see Sleep Power State on page 74)

lCanceling the maximum recording time warning period (see Maximum Recorded Event Time on

page 76)

The Display Backlight button is on the right side as you look at the front of the DVR.

Display

The display on VISTA XLT can show a number of

icons and messages to indicate the status of the

camera. When the icons are present, they show in

the top half of the display. Messages can show on

any part of the display. The display is on the top of

the camera.

The display informs you of:

lBattery status

The Battery Charge icon and percentage

show the charge level of the battery (see

Battery on page 59).

lCurrent event length

The recorded event length shows in the form

HH:MM:SS, for example, 1:23:59, and

includes any configured pre-event time (see

Pre-Event Capture on page 71).

lDate and time

lDevice ID

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Display

lEvent categories

Each category shows in the display as you cycle through the list, for example, DOMESTIC. The

list of categories is configured in your Evidence Library software (see Categorizing a Recorded

Event on page 29).

lGPS status

The presence of the GPS icon shows that the camera currently has GPS lock.

lHotspot status

The presence of the Hotspot icon shows that the hotspot is currently on.

lNumber of recorded events in storage

lOfficer name

lRATF status

RATF on the Recordings information screen shows that RATF (Record-After-the-Fact®) is

enabled.

lRecording status

The REC icon shows whether the camera is

currently recording.

lSaved storage total

The saved storage total shows as a decimal

value in GB, for example, 11.07 GB.

lStorage status

The Storage Used icon and percentage show

how much storage has been used for recorded

events (see Storage on page 57).

lUpload status, if docked in the VISTA Transfer

Station or the VISTA WiFi Base

The upload status shows the number of events

uploaded out of the total number of events to upload. Critical events upload first and are listed

separately on the Uploading screen (see Uploading events on page 37).

lWi-Fi signal status

The Wi-Fi Signal Strength icon shows the status of VISTA XLT's Wi-Fi connection with the

WiFi Base (see VISTA WiFi Base on page 66).

When the camera is not recording, the default message shown on the display is the number of

recorded events in storage. When the camera is in Covert Mode and not recording, the default

shown on the display is COVERT. When the camera is recording, the default shown on the

display is the current event length.

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Information Sequence

The information sequence is a set of informational screens the VISTA Body Camera uses to give

you the current status of the camera. The information sequence shows on the display

automatically as part of the bootup process when you power the camera on. You can also bring

up the information sequence on-demand.

VISTA and VISTA WiFi

On VISTA and VISTA WiFi, you press the Display Backlight button once to start the

information sequence. The screens appear in the following order:

1. Number of recorded events in storage

2. Total saved storage in GB

3. Officer name

4. 24-hour time in the format HH:MM:SS

5. Date in the format MMM DD

MMMis the abbreviation for month, for example, JAN.

You can press the Display Backlight button at any point to abort the rest of the information

sequence.

VISTA XLT

On VISTA XLT, you press the Display Backlight button twice within 2 seconds to start the

information sequence. The screens appear in the following order:

1. Number of recorded events in storage and total saved storage in GB

This screen also shows RATF if RATF is enabled in the device configuration.

2. Officer name

3. Date in the format DDD MMM DD YYYY and 24-hour time in the format HH:MM:SS

DDD is the abbreviation for the day name, for example, MON. DD is the abbreviation for the

date number, for example, 15. MMM is the abbreviation for month, for example, JAN.

4. Device ID

You can press and release the Display Backlight button to manually advance through

information sequence screens. Without manually advancing the sequence, each screen stays

on the display about 4 seconds.

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Feedback indicators

Apart from the displays, all models of VISTA Body Camera can provide feedback on their status

using:

lTones

lVibration

lRed and green LEDs

All of these feedback indicators are configurable in your Evidence Library software. You can set

up the tones and vibration to alert with:

lTone only

lVibration only

lTone and vibration together

lNo tone or vibration

You can configure the brightness level of the LEDs or set them to adjust automatically

depending on the time of day.

Note: If you place the camera in Covert Mode, no tones sound and the LEDs do

not light. VISTA XLT inverts its display. For information about placing the camera

in Covert Mode, see Covert Mode on page 77.

Storage

The VISTA Body Camera can store about 12 hours of HD (high definition) video.

When you need to free up storage space on the camera, you upload recorded events from the

camera to your Evidence Library software. For information about uploading events to Evidence

Library, see Uploading events on page 37.

The VISTA Body Camera offers some special features to help you conserve storage space. For

more information, see Battery and storage saving special features on page 70.

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VISTAand VISTA WiFi

VISTA and VISTA WiFi's display shows a Storage Used meter and a Storage

Percentage to indicate how much of the storage has been used for protected

video/audio (recorded events). As the camera records events and its storage fills,

the Storage Used meter fills with bars and the Storage Percentage number

increases. For information about protected video/audio, see Video, Audio, and Subtitle Evidence

on page 46.

When the meter shows bars, video evidence has been saved in storage. The Storage

Percentage number shows the corresponding percentage of storage used.

When the Storage Used meter shows all ten bars, storage is more than 90

percent full (the Storage Percentage number will show 91% or higher). You

should dock the camera to import video to your Evidence Library software as soon

as possible.

VISTA XLT

VISTA XLT's display shows a Storage Used icon and percentage to indicate how much

of the storage has been used for protected video/audio (recorded events). As the camera

records events and its storage fills, the Storage Used icon fills with black and the

percentage increases. For information about protected video/audio, see Video, Audio,

and Subtitle Evidence on page 46.

When the icon has any black filled in, video evidence has been saved in storage. The percentage

shows the corresponding percentage of storage used.

When the icon is completely filled with black, storage is more than 90 percent full (the

percentage will show 91% or higher). You should dock the camera to import video to your

Evidence Library software as soon as possible.

Low storage and full storage messages

When the camera is about 10 minutes away from running out of storage space, it alerts you

with:

lTwo short tones and/or a vibration (depending on the alert configuration settings)

lSlow-blinking red LED and Storage Used meter/icon on the display

When the camera storage is full, it alerts you again with an error condition alert:

lFast-blinking red LED

lThree short tones and/or a vibration (depending on the alert configuration settings)

lError message on the display

Warning! If storage fills completely, the camera stops recording new video.

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Battery

The VISTA Body Camera uses a lithium-polymer (LiPo) battery.

WatchGuard recommends that you use the USB Base, connected to an electrical outlet, or the

VISTA Transfer Station when fully charging the VISTA Body Camera battery.

Caution: To prevent possible damage to some computers, connect the USB

Base to the computer through the approved USB hub (Sabrent 7-Port USB 2.0

Hub, WatchGuard part number WGP02364).

Charging in a vehicle base can impact the vehicle battery and can slow down significantly in

warmer temperatures. For the best battery life and fastest charging times, you should charge

the VISTA Body Camera in a cooler environment.

Important! Battery charging shuts down at ambient temperatures greater

than 35 degrees C (95 degrees F).

The VISTA Body Camera offers a number of special features to help you conserve battery

power. For more information, see Battery and storage saving special features on page 70.

VISTA and VISTAWiFi

The VISTA and VISTA WiFi batteries can fully charge in 3 to 5 hours when docked in a USB Base

connected to an electrical outlet or in a VISTA Transfer Station.

VISTA is available in two battery versions:

lStandard capacity battery

VISTA with the standard capacity battery weighs 4.3 ounces and can continuously record HD

(high definition) quality video for about 7 hours.

lExtended capacity battery

VISTA with the extended capacity battery weighs 5.3 ounces and can continuously record HD

quality video for about 11 hours.

VISTA WiFi is only available with the extended capacity battery and can continuously record HD

quality video for:

lAbout 9 hours with GPS enabled

lAbout 10 hours with GPS disabled

The camera's display shows a Battery Charge icon that indicates the charge level of the

battery. When the icon shows the battery with all five bars, the battery is fully charged.

When the icon shows fewer than five bars, the charge level of the battery is less than fully

charged.

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When the Battery Charge icon shows only the outline, the battery charge is less than 10

percent; in this case, you should dock VISTA to charge as soon as possible. For instructions

how to charge the VISTA battery, see Charging the battery on page 42.

When VISTA has nearly run out of battery power (less than 5 percent of full capacity

remaining), the camera alerts you with:

lTwo tones and/or a vibration (depending on VISTA's alert configuration settings)

lSlow-blinking red LED and Battery Charge icon on the display

VISTA XLT

VISTA XLT's battery can fully charge in about 7 hours when docked in a USB Base connected to

an electrical outlet or in a VISTA Transfer Station.

The DVR part of the VISTA XLT system contains the battery. The DVR weighs 6.2 ounces and

can continuously record the highest HD quality video for:

lAbout 10 hours with GPS enabled

lAbout 12 hours with GPS disabled

VISTA XLT's display shows a Battery Charge icon and percentage that indicate the

charge level of the battery. When the icon is completely filled and the percentage shows

100%, the battery is fully charged.

As the battery is used, the icon slowly empties and the percentage lowers. When the

battery charge is less than 10 percent, you should dock the camera to charge as soon as

possible. For instructions how to charge the VISTA XLT battery, see Charging the battery

on page 42.

When VISTA XLT has nearly run out of battery power (less than 5 percent of full capacity

remaining), the camera alerts you with:

lTwo tones and/or a vibration (depending on the camera's alert configuration settings)

lSlow-blinking red LED and Battery Charge icon/percentage on the display

LOW BATT/LOW BATTERY message

The LOW BATT (VISTA and VISTA WiFi) or LOW BATTERY (VISTA XLT) message appears on

the display when you push the Power button to power the camera up, but the battery charge

level is so low that the camera cannot successfully power up. You should dock the camera

(VISTA and VISTA WiFi) or DVR (VISTA XLT) to charge as soon as possible.

LOW BASE message

The LOWBASEmessage appears on the display when the camera (VISTA and VISTA WiFi) or

DVR (VISTA XLT) is docked, but the dock is not providing enough power to charge the camera.

If the camera is docked in a USBBase, make sure the base is connected to an electrical outlet.

The VISTA Body Camera can charge in a USB Base connected to the USBport on a computer,

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OVERTEMP message

depending on the amount of power provided by the USB port. The camera charges significantly

faster when docked in a USB Base plugged into an electrical outlet.

Caution: To prevent possible damage to some computers, connect the USB

Base to the computer through the approved USB hub (Sabrent 7-Port USB 2.0

Hub, WatchGuard part number WGP02364).

If the camera is docked in a Transfer Station, move the camera to another slot in the Transfer

Station. If the camera continues to read LOW BASE in the Transfer Station, contact

WatchGuard Customer Service.

OVERTEMP message

The OVERTEMP message appears on the display when the camera (VISTA and VISTA WiFi) or

DVR (VISTA XLT) is docked, but the battery is unable to charge due to excessive heat. The

camera will continue to try to charge as it cools down.

Important! Battery charging shuts down at ambient temperatures greater

than 35 degrees C (95 degrees F).

Tip: For the best battery life and fastest charging times, WatchGuard

recommends that you charge the VISTA Body Camera in a cooler environment.

Wi-Fi

Note: Not all VISTA Body Cameras or VISTA bases have the Wi-Fi® feature. If

you are not sure whether your equipment has Wi-Fi, contact your WatchGuard

representative.

The VISTA WiFi and VISTA XLT cameras include built-in Wi-Fi (802.11n).

Note: VISTA WiFi and VISTA XLT also include GPS capability. For more

information, see GPS on page 62.

The Wi-Fi feature allows VISTA WiFi and VISTA XLT to pair with the VISTA WiFi Base. Once the

camera and the base are paired, the camera is associated with the local recording group. For

more information about pairing VISTA WiFi and VISTA XLT with the WiFi Base, see VISTA WiFi

and VISTAXLT: Associating with a recording group on page 44.

The Wi-Fi feature also allows VISTA WiFi and VISTA XLT to operate as a Wi-Fi access point

(hotspot) for the VISTA SmartConnect smartphone application.

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About the VISTA Body Camera

VISTA WiFi

When VISTA WiFi is paired with the WiFi Base, the camera display shows a Wi-Fi Signal

Strength icon ( ) that indicates the strength of the Wi-Fi signal coming from the WiFi Base.

VISTAXLT

When VISTA XLT is paired with the WiFi Base, the camera display shows a Wi-Fi Signal

Strength icon ( ) that indicates the strength of the Wi-Fi signal coming from the WiFi Base.

When VISTA XLT is operating as a hotspot for the SmartConnect app, the camera display shows

aHotspot icon ( ).

For more information about...

Recording groups, see Using VISTAWiFi or VISTA XLT with a Recording Group on page 79.

Connecting SmartConnect with the camera, see Appendix A: Using VISTA SmartConnect on

page 89.

GPS

The VISTA WiFi and VISTA XLT cameras include built-in GPS (Global Positioning System).

Note: VISTA WiFi and VISTA XLT also include Wi-Fi capability. For more

information, see Wi-Fi on page 61.

VISTA WiFi and VISTA XLT use the GPS feature to apply:

lAccurate timestamps to recorded events

These timestamps allow your Evidence Library software to synchronize playback between

events (video and/or audio) from VISTA WiFi or VISTA XLT cameras and/or 4RE DVRs.

lGPS location coordinates to VISTA WiFi and VISTA XLT recorded events

Both the timestamps and the location coordinates are included in the subtitles during playback

in your Evidence Library software.

Note: The GPS feature can be disabled in your Evidence Library software

configuration, if you need to conserve power.

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VISTA WiFi

When the VISTA WiFi GPS finds its first lock after powering up, the camera display shows GPS

LOCK for 5 seconds.

If GPS is enabled on VISTA WiFi, you can see the status of a VISTA WiFi's GPS signal during the

status information sequence. The information sequence shows on the display when you press

the Display Backlight button.

During the information sequence, VISTA WiFi uses the bars of the Wi-Fi Signal Strength icon

to communicate the camera's GPS lock status:

l0 bars: GPS has never locked since the camera's last reboot

l1 bar: GPS has locked at least one time since the camera's last reboot, but is NOT currently

locked

l5 bars: GPS is actively locked

VISTA XLT

When the VISTA XLT GPS finds its first lock after powering up, the camera display shows

GPSLOCK for 5 seconds.

When VISTA XLT has GPS lock, the camera display shows the GPS icon ( ).

Quick mounting latch

The quick mounting latch on VISTA and VISTA WiFi attaches to

the mounting tab on any of their mount options. The quick

mounting latch on the VISTA XLT DVR attaches to DVR

mounting options.

Slide the latch over the tab on the mount to attach or release

the camera.

For more information about mounting options for VISTA and

VISTA WiFi, see Wearing VISTA and VISTAWiFi on page 15.

For more information about mounting options for VISTA XLT,

see Wearing VISTA XLT on page 19.

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About the VISTA Body Camera

USB Base

When you dock the VISTA Body Camera in the USB Base, the

camera automatically starts charging, if needed. The camera

also uses the USB Base for:

lUploading recorded events from storage

lProvisioning the camera

lUpdating firmware

lDefining a Record-After-the-Fact®(RATF) event

lRequesting a state capture for troubleshooting

Connections

The USB Base has connections for both a power cable

and a USB cable. For instructions how to set up the

VISTA USB Base, see Setting up the VISTA USB Base

below.

For more information about using the VISTA Body

Camera with the USB Base, see Docking the VISTA

Body Camera in a USB Base on page 31.

Setting up the VISTA USB Base

To set up the USB Base to use with a VISTA Body Camera and your Evidence Library software:

Caution: To prevent possible damage to some computers, connect the USB

Base to the computer through the approved USB hub (Sabrent 7-Port USB 2.0

Hub, WatchGuard part number WGP02364).

1. Set up the approved USB hub and connect it to the computer where your Evidence Library

software is located.

2. Plug the power cable for the USB Base into an electrical outlet.

3. Connect the power cable to the USBBase.

4. Connect the USB cable to the USBBase and then into the approved USB hub.

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VISTA Transfer Station

When you dock the VISTA Body Camera in the VISTA Transfer Station, the camera

automatically starts charging, if needed. The camera also uses the Transfer Station for:

lUploading recorded events from storage

lProvisioning the camera

lUpdating firmware automatically

The VISTA Transfer Station allows your agency's Evidence Library software to interact with

multiple VISTA Body Cameras simultaneously. You can connect multiple Transfer Stations to

one instance of Evidence Library software.

Each Transfer Station has eight slots for cameras.

LEDs

Three LEDs on the Transfer Station show power and connection status:

lGreen, left position: When lit,

indicates that the Transfer

Station is powered on

lAmber, center position: When

lit, indicates that the Transfer

Station is connected to Evidence

Library software; when blinking,

indicates data is being transferred

lRed, right position: When lit,

indicates an error condition

Connections

The Transfer Station has connections for both a power cable and an Ethernet cable. You power

the Transfer Station off and on using the power switch.

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About the VISTA Body Camera

For more information about using VISTA Body Cameras with the Transfer Station, see Docking

the VISTA Body Camera in a VISTA Transfer Station on page 33.

Setting up the VISTA Transfer Station

For instructions how to set up the VISTA Transfer Station, see Appendix D: VISTA Transfer

Station Setup on page 117.

VISTA WiFi Base

Note: Not all VISTA Body Cameras or bases have the Wi-Fi® feature. For more

information, contact your WatchGuard representative.

When you dock the VISTA WiFi or VISTA XLT camera in the VISTA WiFi Base, the camera pairs

with the base. The camera can use the WiFi Base for:

lAssociating with a local recording group

The WiFi Base acts as the Wi-Fi access point

(802.11n hotspot) for VISTA WiFi or VISTA

XLT to connect to the local recording group

network. The broadcast range for the WiFi

Base depends on its current environment.

lUpdating firmware

lUploading recorded events from storage

(only with an Evidence Library 4 Web

connection)

lCharging the camera's battery

You should only use the WiFi Base for

incidental charging during your shift.

Charging in a vehicle base can impact the vehicle battery and can slow down significantly in

warmer temperatures.

Important! Battery charging shuts down at ambient temperatures greater

than 35 degrees C (95 degrees F).

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LEDs

Two bi-color LEDs on the front of the WiFi Base show power and connection status. The left

LEDis either red or green.

Left LED (red/green)

LED state VISTAWiFi Base state

Off Powered off

Red Undefined

Green Powered on

Blinking red Error condition

Blinking green In shutdown or wireless upload timeout

period

The left LED on the WiFi Base blinks green a number of times when it successfully pairs with a

VISTA WiFi or VISTA XLT camera. The left LED blinks red a number of times if the pairing was

not successful.

The right LED is either green or amber.

Right LED (green/amber)

LED state

VISTA WiFi docked

state VISTAWiFi Base state

Off --- Not connected to camera or

upload server

Amber Docked Connected to upload server

Green Not docked Connected to camera (Wi-

Fi connection)

Blinking amber Docked Activity with upload server

Blinking green Not docked Activity with camera (Wi-Fi

connection)

If two cameras are paired with the same VISTA WiFi Base, and one is docked, the WiFi Base

LEDs show the state of the DOCKED camera and WiFi Base pair.

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About the VISTA Body Camera

Connections

The WiFi Base has connections for a Wi-Fi antenna

cable and a WatchGuard-provided custom power/data

cable on the back.

The WiFi Base power/data cable must connect to the

Smart Power Switch. For more information about the

WiFi Base as part of the local recording group network,

see Using VISTAWiFi or VISTA XLT with a Recording

Group on page 79.

For more information about...

Using VISTA WiFi or VISTA XLT with the WiFi Base, see Docking the VISTABody Camera in a

WiFi Base on page 34.

Upgrading the WiFi Base, see Upgrading the VISTA WiFi Base and the Smart Power Switch on

page 115.

Setting up the VISTA WiFi Base

Typically, the VISTA WiFi Base, its windshield antenna, and the Smart Power Switch are

installed in the vehicle by your agency's installation technicians. For more information about

installing the VISTA WiFi system equipment in the vehicle, see the 4RE Vehicle Installation

Instructions.

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VISTABody Camera Special Features

In this section...

lPre-Event Capture (page 71)

lRecord-After-the-Fact®(page 72)

lForce Microphone On (page 73)

lSleep power state (page 74)

lAutomatic Off (page 75)

lMaximum Recorded Event Time (page 76)

lRecording Reminder Alert (page 77)

lCovert Mode (page 77)

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VISTABody Camera Special Features

Overview

The VISTA Body Camera has a number of special features that give you more recording options

and can help you save battery power and storage. The camera also has a Covert Mode that

turns off the camera tones and LEDs.

Recording special features

The VISTA Body Camera has the following special features related to recording:

lPre-Event Capture: Enable this feature to allow the camera to capture and save up to two

minutes of additional video prior to a recorded-event start (page 71)

lRecord-After-the-Fact®: Enable this feature to allow the camera to continuously capture

and save video that can generate a Record-After-the-Fact (RATF) event (page 72)

lForce Microphone On: Enable this feature to allow the camera to capture audio whenever it

is capturing and saving video (page 73)

Note: All of the recording special features are configured in your Evidence

Library software.

Battery and storage saving special features

The VISTA Body Camera has the following special features related to saving battery power and

storage space:

lSleep power state: Enable this feature to allow the camera to enter a low power state after a

period of time with no activity (page 74)

This feature can help save battery power.

lAutomatic Off: Enable this feature to allow the camera to turn itself off after a period of time

with no activity (page 75)

This feature can help save battery power.

lMaximum Recorded Event Time: Enable this feature to allow the camera to automatically

stop a recorded event when it reaches a specified duration (page 76)

This feature can help save storage space.

lRecording Reminder Alert: Enable this feature to allow the camera to notify you at regular

intervals that it is still capturing a recorded event (page 77)

This feature can help save storage space.

Note: All of the battery and storage saving special features are configured in

your Evidence Library software.

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Covert Mode

With Covert Mode enabled, the VISTA Body Camera sounds no tones, lights no LEDs, and only

lights the Display Backlight on demand. For instructions how to enable Covert Mode on the

camera, see Covert Mode on page 77.

Pre-Event Capture

The Pre-Event Capture feature on the VISTA Body Camera allows you to capture and save up to

two minutes of additional video prior to a recorded-event start. You configure the Pre-Event

Capture feature in your Evidence Library software.

If the Pre-Event Capture feature is enabled, the camera is continuously capturing and saving

video whenever it is powered on and not asleep. When an event is started, manually or

automatically, up to two minutes of that saved video is added to the recorded event prior to the

event start time.

Note: VISTA WiFi and VISTA XLT can start a recorded event automatically when

associated with a recording group. For more information about starting events,

see Starting and Stopping a Recorded Event on page 26.

For example, you start a recorded event (by pressing Record Start/Stop) at 2:15 PM and stop

it (again pressing Record Start/Stop) at 2:35 PM. With a Pre-Event Capture time configured

for one minute, the recorded event includes video recorded from 2:14 PM to 2:35 PM.

For the Pre-Event Capture feature, in your Evidence Library software, you configure how much

pre-event time you want captured, from none up to two minutes.

Audio

Audio is NOT typically included with pre-event video. Typically, the VISTA Body Camera only

begins to record audio when you start a recorded event.

You can include audio whenever the camera is recording if you enable the Force Microphone On

feature. For information about this feature, see Force Microphone On on page 73.

For more information about...

Recorded events, see Video, Audio, and Subtitle Evidence on page 46.

Recording groups, see Using VISTAWiFi or VISTA XLT with a Recording Group on page 79.

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VISTABody Camera Special Features

Record-After-the-Fact®

The Record-After-the-Fact (RATF) feature on the VISTA Body Camera allows you to

continuously capture and save video you can use to generate an RATF event. You enable the

RATF feature in your Evidence Library software.

The VISTA Body Camera works as a DVR and camera combination to collect evidence in the

form of recorded events. When a recording is started and then stopped, automatically or

manually, the camera protects the segment between the recording start and stop as a recorded

event.

Note: VISTA WiFi or VISTA XLT can start and stop a recorded event

automatically when associated with a recording group. For more information

about starting and stopping events, see Starting and Stopping a Recorded Event

on page 26.

When you enable the RATF feature on the VISTA Body Camera, the camera captures and stores

video whenever it is powered on and not asleep; however, only the protected segment between

the event start and stop (automatic or manual) is considered a recorded event. Typically, only

recorded events are uploaded to your Evidence Library software.

For the RATF feature, in your Evidence Library software, you configure whether you want the

camera to continuously capture and save video or not.

Generating an RATF event

If the VISTA Body Camera has the RATF feature enabled, you can use your Evidence Library

software to send a manual request to the camera to generate and retrieve an RATF event. An

RATF event typically consists of video that was not originally part of a recorded event. For more

information about generating and retrieving an RATF event, see your Evidence Library software

user guide.

Note: The Evidence Library software can only send an RATF event request to a

VISTA Body Camera docked in the USBbase.

Storage

When RATF is enabled, the camera overwrites the oldest unprotected (non-recorded event)

area in storage with any newly captured video or recorded events. This process can continue

until the camera's storage is filled with recorded events (protected recordings). Then you must

upload recorded events to your Evidence Library software to free up storage space before you

can continue to use the camera.

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Audio

Audio is NOT typically included in the saved video when RATF is enabled. Typically, the VISTA

Body Camera only begins to record audio when a recorded event is started. This means that

audio is NOT typically included with RATF video that was not originally part of a recorded event

(protected recording).

You can include audio whenever the camera is capturing and saving video if you enable the

Force Microphone On feature. For information about this feature, see Force Microphone On

below.

For more information about...

Recorded events, see Video, Audio, and Subtitle Evidence on page 46.

Recording groups, see Using VISTAWiFi or VISTA XLT with a Recording Group on page 79.

Force Microphone On

The Force Microphone On feature of the VISTA Body Camera allows you to capture audio

whenever the camera is capturing and saving video. You enable the Force Microphone On

feature in your Evidence Library software.

Typically, audio is only captured during a recorded event. This means that even though the

camera may be configured to capture video all the time, if a recorded event is not started,

automatically or manually, thecamera does not record audio. (Audio is NOT typically included in

pre-event video or Record-After-the-Fact®(RATF) events.)

When you enable the Force Microphone On feature, the camera captures audio with the video

whenever it is capturing and saving video. This means that audio IS included with both pre-

event video and RATF events.

For the Force Microphone On feature, in your Evidence Library software, you configure whether

you want the VISTA Body Camera to capture audio whenever it is capturing and saving video or

not.

For more information about...

Recorded events, see Video, Audio, and Subtitle Evidence on page 46.

Pre-event video, see Pre-Event Capture on page 71.

RATF events, see Record-After-the-Fact® on page 72.

Recording groups, see Using VISTAWiFi or VISTA XLT with a Recording Group on page 79.

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VISTABody Camera Special Features

Sleep Power State

The Sleep power state on the VISTA Body Camera allows the camera to go into a low-power

state designed to help you conserve battery power. You configure the Sleep state in your

Evidence Library software.

When the VISTA Body Camera is configured for Sleep state, after a period of time with no

movement and/or button presses, the camera enters a low power state where it cannot

capture any video or audio.

The Sleep power state provides a significant reduction in power consumption. Starting with a

fully charged battery, the VISTA Body Camera can remain in its Sleep power state for more

than 30 hours before powering off due to a discharged battery.

For Sleep state, in your Evidence Library software you configure:

lWhether the camera will sleep or not

lWhat makes the camera sleep (lack of movement and/or button presses)

lHow much time must elapse with no activity before the camera goes to sleep

When the camera is asleep, the display reads SLEEP and the green LED blinks slowly. The

display continues to show battery and storage status indicators.

Sleep warning period

About 15 seconds before it goes to sleep, the camera warns you that it is about to go into Sleep

state:

lDescending tones sound with vibration (depending on the configured alert notification options)

lSLEEP blinks on the display

You can press the Display Backlight button or the Record Start/Stop button at any time to

keep the camera from going to sleep.

Note: Pressing the Record Start/Stop button also starts a recorded event.

Exiting Sleep state

TheVISTA Body Camera exits Sleep state when you move it or press a button. From Sleep

state, the camera is ready to record in about 1 second.

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Automatic Off

The Automatic Off feature on the VISTA Body Camera allows the camera to turn itself off after a

period of time with no activity. You configure the Automatic Off feature in your Evidence Library

software.

If the Automatic Off feature is enabled, after a period of time with no movement and/or button

presses, the camera powers off.

For the Automatic Off feature, in your Evidence Library software you configure:

lWhether the camera will power off automatically or not

lWhat makes the camera power off (lack of movement and/or button presses)

lHow much time must elapse with no activity before the camera powers off

As the VISTA Body Camera powers down, the display reads Shutting Down, the green LED

turns off, and descending tones sound (depending on the configured alert notification options).

Automatic off warning period

About 15 seconds before it automatically powers off, the camera warns you that it is about to

power off:

lDescending tones sound with vibration (depending on the configured alert notification options)

lPOWEROFF blinks on the display

You can press the Display Backlight button or the Record Start/Stop button at any time to

keep the camera from going to sleep.

Note: Pressing the Record Start/Stop button also starts a recorded event.

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VISTABody Camera Special Features

Maximum Recorded Event Time

The Maximum Recorded Event Time feature on the VISTA Body Camera allows the camera to

automatically stop a recorded event when it reaches a specified duration. You configure the

Maximum Recorded Event Time feature in your Evidence Library software.

If the Maximum Recorded Event Time feature is enabled, when a recorded event reaches the

specified duration, the camera automatically stops the recorded event.

For the Maximum Recorded Event Time feature, in your Evidence Library software you

configure:

lWhether the camera will have a Maximum Recorded Event Time or not

lHow long a recorded event can be before the camera automatically stops it

Maximum Recorded Event Time warning period

Two minutes before it reaches the specified Maximum Recorded Event Time, the camera warns

you that it is about to stop the recorded event:

lTwo tones sound with a vibration (depending on the configured alert notification options)

lAUTOSTOP shows on the display

lFor the rest of the two-minute warning period, on the display, AUTOSTOP alternates with the

time remaining before the recorded event stops

You can press the Display Backlight button to abort the warning period and keep the camera

from stopping the recorded event. In this case, the camera continues recording for at least

another Maximum Recorded Event Time period.

You can also press the Record Start/Stop button to manually stop the recorded event and

abort the warning period.

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Recording Reminder Alert

The Recording Reminder Alert feature on the VISTA Body Camera allows the camera to notify

you at regular intervals that it is still capturing a recorded event. You configure the Recording

Reminder Alert feature in your Evidence Library software.

If the Recording Reminder Alert feature is enabled, the camera notifies you periodically that it is

actively capturing a recorded event:

lTwo tones sound with a vibration (depending on the configured alert notification options)

lThe current recording duration blinks on the display with the tones/vibration, then remains on

the display

For the Recording Reminder Alert feature, in your Evidence Library software, you configure:

lWhether the camera will notify you regularly that it is still recording or not

lHow often the camera notifies you that it is still capturing a recorded event

Covert Mode

Covert Mode on the VISTA Body Camera means that the camera sounds no tones, lights no

LEDs, and only lights the Display Backlight on demand. The camera can still vibrate in Covert

Mode (depending on the configured alert notification options). All VISTA Body Camera functions

operate the same way in Covert Mode as they do in normal mode.

To place the camera into Covert Mode:

nPress and hold the Power button for more than 2 seconds but less than 15 seconds.

The camera vibrates and the display shows READY, then COVERT.

(VISTA XLT) The display on the VISTA XLT is inverted while the camera is

in Covert Mode. All content on the display is the same in Covert Mode as

in normal mode.

Note: If the camera goes to sleep while in Covert Mode, when the

camera wakes up, it is still in Covert Mode. For more information on

Sleep state, see Sleep Power State on page 74.

To exit Covert Mode:

nPress and hold the Power button for more than 2 seconds but less than 15 seconds.

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Using VISTAWiFi or VISTA XLT with a Recording Group

Using VISTAWiFi or VISTA XLT with a

Recording Group

In this section...

lDistributed Multi-Peer Recording™ (page 80)

lRecording group members and functions (page 81)

oSmart Power Switch (page 82)

o4RE DVR (page 82)

oVISTA WiFi Base (page 83)

oVISTA WiFi and VISTA XLT (page 84)

oOther devices (page 85)

lGroup recordings (page 85)

oVISTA WiFi or VISTA XLT behavior (page 86)

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Using VISTAWiFi or VISTA XLT with a Recording Group

Overview

When you dock VISTA WiFi or VISTA XLT in a VISTA WiFi Base, the camera pairs with the WiFi

Base. This pairing allows the camera to associate with the local recording group (page 81).

The association of devices in a local recording group enables the 4RE DVR and VISTAWiFi/VISTA

XLT systems to collaborate in a group recording: the recording of a single incident by multiple

devices (page 85).

The decision whether to create an event for the group recording is made by each device in the

local recording group network, according to their individual configurations. This is called

Distributed Multi-Peer Recording™. Starting a recorded event on one device alerts the other

devices in the group that there has been a change in recording status on that device. In

response, the other devices in the group start recording an event, each according to its own

configuration.

When VISTA WiFi or VISTA XLT is associated with a recording group, it can participate in group

recordings.

Note: Not all VISTA Body Cameras or VISTA bases have the Wi-Fi® feature. If

you are not sure whether your equipment has the Wi-Fi feature, contact your

WatchGuard representative.

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Recording groups

A recording group consists of a network of devices communicating with each other whenever

one of them changes its recording status. A recording group is typically linked to a vehicle.

Members of the recording group

A local recording group includes the following members, joined together with either wired or

wireless connections:

lSmart Power Switch (page 82)

l4RE DVR, firmware version of 4.0 or later (page 82)

lVISTA WiFi Base (page 83)

lOne or more VISTA WiFi or VISTA XLT cameras (page 84)

For information about installing the equipment for the recording group in a vehicle, see the 4RE

Vehicle Installation Instructions.

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Using VISTAWiFi or VISTA XLT with a Recording Group

Smart Power Switch

As part of the local recording group network, the Smart Power Switch:

lFunctions as the central connection point

The Smart Power Switch functions as the central wired connection point for a recording group.

Through the switch, the devices connect together to form a network, allowing the 4RE and

VISTA WiFi group members to communicate with each other.

lIntelligently manages power

The switch connects to the power source (for example, the vehicle battery) and intelligently

manages that power within the local recording group network. The Smart Power Switch can

detect the status of the devices in the network, whether they are powered on or have powered

themselves off after finishing event upload or charging. When the switch detects that the

devices in the local recording group network no longer need power, it shuts down any

remaining devices connected to the local network, including itself.

lFunctions as the local network DHCP server

The Smart Power Switch can also function as the DHCPserver for the local recording group

network and other devices connected to it (for example, wireless radio).

The Smart Power Switch is REQUIRED to form a recording group. There can only be one Smart

Power Switch in a recording group.

4RE DVR

Note: The 4RE DVR must be at firmware version 4.0 or later to participate in a

recording group.

As part of the local recording group network, the 4RE DVR:

lInitiates group recordings

The 4RE uses the recording group network to inform the other group members when it starts a

recorded event. The other group members can then join in the group recording by starting their

own recorded events.

For more information on group recordings, see Group recordings on page 85.

lStops group recordings

The 4RE uses the recording group network to inform the other group members when it stops a

recorded event. The other group members can then stop their own recorded events.

Only the 4RE DVR can stop a group recording. The other group members can stop their own

individual recorded events; but, only the 4RE can stop all of the members' recorded events that

are part of the group recording at the same time.

lResponds to group-recording starts by other group members

Through the recording group network, the 4RE is informed by other group members when they

start recorded events. 4RE can then join the group recording by starting its own recorded

event.

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VISTA WiFi Base

lPasses on its event categorization to other members' recorded events in the group recording

The category you assign on the 4RE to a recorded event that is part of a group recording is

passed on to other group members' recorded events that are part of the same group recording.

The other group members can choose to categorize their own recorded events, overriding any

category passed to them by the 4RE.

The 4RE DVR connects to the recording group network with a wired connection into the Smart

Power Switch. It also connects (wired connection) to the power source (vehicle battery).

The 4RE DVR is REQUIRED to form a recording group. There can only be one 4RE DVR in a

recording group.

For more information about the 4RE DVR, see the 4RE In-Car Video User Guide.

VISTA WiFi Base

As part of the local recording group network, the VISTA WiFi Base:

lPairs with VISTA WiFi or VISTA XLT

When you dock VISTA WiFi or VISTA XLT in the VISTA WiFi Base, the camera pairs with the

base. The pairing associates the camera with the local recording group.

For more information about docking VISTA WiFi or VISTA XLT in a WiFi Base, see Docking the

VISTABody Camera in a WiFi Base on page 34.

lActs as a Wi-Fi® access point (hotspot) to VISTA WiFi or VISTA XLT

The VISTA WiFi Base acts as an 802.11n Wi-Fi hotspot for VISTA WiFi or VISTA XLT cameras

that have paired with it.

lNotifies the recording group that a VISTA WiFi or VISTA XLT camera has started a recorded

event

The WiFi Base uses the recording group network to notify the other group members when one

of its paired VISTA WiFi or VISTA XLT cameras has started a recorded event.

lNotifies VISTA WiFi or VISTA XLT that a group recording has started or stopped

Through the recording group network, the WiFi Base is notified by other group members when

they start or stop a group recording. The base then notifies VISTA WiFi or VISTA XLT, and the

camera can start or stop its own recorded event with the recording group.

For more information on group recordings, see Group recordings on page 85.

The VISTA WiFi Base connects to the recording group network with a wired connection into the

Smart Power Switch. It also connects (wired connection) to a windshield antenna that allows it

to connect wirelessly with VISTA WiFi or VISTA XLT.

The VISTA WiFi Base is REQUIREDto form a recording group. There can only be one VISTA WiFi

Base in a recording group.

For more information about the VISTA WiFi Base, see VISTA WiFi Base on page 66.

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Using VISTAWiFi or VISTA XLT with a Recording Group

VISTA WiFi and VISTA XLT

As part of the local recording group network, the VISTA WiFi or VISTA XLT camera:

lPairs with the VISTA WiFi Base

When you dock VISTA WiFi or VISTA XLT in the VISTA WiFi Base, the camera pairs with the

base. The pairing associates the camera with the local recording group.

For more information about docking VISTA WiFi or VISTA XLT in a WiFi Base, see Docking the

VISTABody Camera in a WiFi Base on page 34.

lInitiates group recordings

VISTA WiFi or VISTA XLT notifies the WiFi Base that it has started a recorded event. The WiFi

Base then uses the recording group network to notify the other group members that VISTA

WiFi or VISTA XLT has started an event. The other group members can then join in the group

recording by starting their own recorded events.

For more information on group recordings, see Group recordings on page 85.

lResponds to group-recording starts or stops by other group members

Through the recording group network, the WiFi Base is notified by other group members when

they start or stop a group recording. The base then notifies VISTA WiFi or VISTA XLT, and the

camera can start or stop its own recorded event with the recording group.

Tip: If the 4RE DVR and VISTA WiFi or VISTA XLT are members of the

same recording group, you can use the 4RE to control VISTA WiFi or

VISTA XLT's recorded event starts, stops, and categorizations. In this

case, VISTA WiFi or VISTA XLT functions like another camera connected

to the 4REDVR.

VISTA WiFi or VISTA XLT connects to the recording group network with a wireless connection to

the VISTA WiFi Base.

Important! If VISTA WiFi or VISTA XLT has moved out of range of its associated

recording group network, it does not receive notifications of group recording

starts and stops until it is back in range. VISTA WiFi or VISTA XLT does not receive

any 4RE event categorization notifications that are sent while it is out of range.

For more information, see VISTA WiFi and VISTA XLT behavior during a group

recording on page 86.

VISTA WiFi or VISTA XLT can also provide a wireless access point (hotspot) for the

VISTASmartConnect smartphone application. For information about connecting the VISTA

SmartConnect application with VISTA WiFi, see Appendix A: Using VISTA SmartConnect on

page 89.

There can be multiple VISTA WiFi or VISTA XLT cameras in a recording group.

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Other devices in the system

lRadio

If present in the system, the wireless radio connects to the Smart Power Switch.

The 4RE DVR and VISTA WiFi or VISTA XLT (through the VISTA WiFi Base) can use the radio to

interact with Evidence Library 4 Web (EL4 Web) through an agency network access point. The

connection between the wireless radio and the agency network (EL4 Web) is independent of

the local recording group network.

lMDC/laptop

If present in the system, the MDC (mobile data computer) or other laptop computer connects

to the Smart Power Switch.

The computer only connects into the system through the Smart Power Switch; it is not

powered through the switch. If the computer is configured to be a DHCP client, it can also get

its network address from the Smart Power Switch.

lVISTA SmartConnect smartphone application

If present in the system, SmartConnect connects wirelessly to VISTA WiFi. VISTA WiFi acts as

an 802.11n Wi-Fi access point (hotspot) for the smartphone.

For information about connecting the VISTA SmartConnect application to VISTA WiFi, see

Appendix A: Using VISTA SmartConnect on page 89.

Group recordings

When 4RE and VISTA WiFi or VISTA XLT are associated with each other in a recording group,

the devices collaborate to start and stop their recorded events together. This collaboration

creates a group recording: multiple devices in the same recording group creating individual

recorded events of the same incident. Combined into the group recording, the individual events

from different perspectives create a more comprehensive view of the incident.

For more information on recording groups and individual group members, see Recording groups

on page 81.

When you upload a group recording to your Evidence Library software, the individual events are

automatically linked together as a group recording. When you play back the events from the

group recording, your Evidence Library software can play back one or more of them

synchronized in time. For example, you can play back video from the 4RE DVR while hearing

the audio from one of the VISTA WiFi cameras in the group.

For information about synchronized playback of group recordings, see your Evidence Library

software documentation.

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VISTA WiFi and VISTA XLT behavior during a group recording

Any DVR device (4RE, VISTA WiFi, or VISTA XLT) in the recording group can start a recorded

event. The other DVR devices in the group are informed of that change in recording status, so

they can join in the group recording.

For more information on the VISTA WiFi or VISTA XLT camera's role in a recording group, see

VISTA WiFi and VISTA XLT on page 84.

What happens when:

lYou try to manually start a recorded event on VISTA WiFi or VISTA XLT just after it has

automatically started an event as part of a group recording?

If you have pressed the Record Start/Stop button within 10 seconds of the automatic group

recording start, VISTA WiFi or VISTA XLT asks you to confirm that you want to STOP the

recorded event with your Record Start/Stop button press. If you do not press the Record

Start/Stop button again within 5 seconds, the camera continues recording the event as part

of the group recording.

If you press the button a second time within 5 seconds, the camera stops recording the event.

Because VISTA WiFi and VISTA XLT connect to the recording group with a Wi-Fi connection

(through the WiFi Base), VISTA WiFi and VISTA XLT can move into and out of the recording

group range.

What happens when:

lThe VISTA WiFi or VISTA XLT that INITIATED the group recording moves out of range during

the group recording?

All the devices in the recording group keep recording until the 4RE stops the group recording or

each individual member stops its own event. The initiating device moving out of range does not

affect the other devices' ability to start, stop, and categorize their own events.

The VISTA WiFi or VISTA XLT that went out of range keeps recording the event until it is

manually stopped. A device moving out of range does not affect its ability to start, stop, and

categorize its own events.

lA VISTA WiFi or VISTA XLT that is part of a group recording moves out of range during the group

recording?

The VISTA WiFi or VISTA XLT keeps recording the event until it is manually stopped. A device

moving out of range does not affect its ability to start, stop, and categorize its own events.

lThe group recording is stopped while a VISTA WiFi or VISTA XLT that is part of that group

recording is out of range?

The out-of-range VISTA WiFi or VISTA XLT keeps recording the event until it is manually

stopped OR moves back into range of the group network.

When the VISTA WiFi or VISTA XLT that is still recording moves back into range, it is informed

that its associated group has stopped the group recording. It then stops its own event.

lA VISTA WiFi or VISTA XLT that is not currently recording an event walks into range of an

associated recording group network during a group recording?

When the VISTA WiFi or VISTA XLT moves into range, it is informed that its associated group

has started a group recording. It then begins its own event to join the group recording.

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VISTA WiFi and VISTA XLT behavior during a group recording

lA VISTA WiFi or VISTA XLT that is currently recording an event walks into range of an associated

recording group network that is NOT in a group recording?

When the VISTA WiFi or VISTA XLT moves into range, it informs its associated group that it is

recording an event. The other devices in the group begin their own events to create a group

recording.

For more information about...

Docking VISTA WiFi or VISTA XLT in the VISTA WiFi Base, see Docking the VISTABody Camera

in a WiFi Base on page 34.

Associating VISTA WiFi or VISTA XLT with a recording group, see VISTA WiFi and VISTAXLT:

Associating with a recording group on page 44.

Installing VISTA WiFi or VISTA XLT equipment in the vehicle, see the 4RE Vehicle Installation

Instructions.

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Appendix A: Using VISTA SmartConnect

In this section...

lSmartConnect Overview (page 90)

lConnecting VISTA WiFi or VISTA XLT to VISTA SmartConnect (page 94)

lReviewing recorded event video (page 98)

lCategorizing recorded events (page 99)

lLive streaming the current VISTA view (page 101)

lStarting and stopping recorded events (page 102)

lSmartConnect settings (page 104)

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Appendix A: Using VISTA SmartConnect

SmartConnect Overview

Note: The Wi-Fi® version of VISTA® and VISTA XLT™ can connect to the VISTA

SmartConnect smartphone application.

VISTA WiFi and VISTA XLT can serve as a hotspot for the VISTA SmartConnect smartphone

application. Set up the camera-to-smartphone Wi-Fi connection credentials when you check

out your VISTA WiFi or VISTA XLT camera from your Evidence Library software. See Connecting

to VISTA SmartConnect on page 94.

The VISTA SmartConnect app makes VISTA WiFi and VISTA XLT functionality available on your

smartphone:

lReview recorded events (page 98)

lCategorize recorded events (page 99)

lLive stream the camera view (page 101)

lStart and stop recorded events (page 102)

You can adjust your camera LEDs or alert levels, enable Covert Mode, or view data about your

camera. (page 104)

Warning! No evidence videos are stored on the smartphone. Snapshots stored

on the phone make it subject to being confiscated as evidence. You can configure

your Evidence Library software to disable the snapshot feature.

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Activating the VISTA WiFi or VISTA XLT hotspot

You must activate the VISTA WiFi or VISTA XLT hotspot to connect the camera with

SmartConnect. To activate the hotspot:

1. Press the Display Backlight button on the camera.

Two ascending tones sound (depending on the alert configuration settings).

2. Connect the SmartConnect app to the VISTA WiFi or VISTA XLT hotspot within two minutes or

the hotspot deactivates.

Two descending tones sound when the hotspot deactivates.

Important! Start the hotspot before starting the SmartConnect application.

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Appendix A: Using VISTA SmartConnect

No cameras found

If no camera is found, follow the instructions on the screen.

Controlling battery usage

How you set your hotspot settings gives you control over your battery usage and hotspot

connection time. You can choose one of the settings shown here for your VISTA WiFi or VISTA

XLT.

Battery Saver uses the least battery power. Push the Display Backlight button on the

camera to start the hotspot.

lIf the Wi-Fi client does not attach, the hotspot waits for 2 minutes, then shuts down.

lIf a Wi-Fi client attaches, the hotspot stays on for another 2 minutes waiting for the

SmartConnect app to connect. If the app does not connect, the hotspot shuts down.

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Disconnecting SmartConnect

Intermediate settings—2, 4, or 8 minutes. These settings activate the hotspot on a

record-stop, waiting for initial app connect.

lIf the app does not connect within the time frame based on your slider position, the hotspot

shuts down.

lThe camera is not allowed to sleep during the wait period.

Always On uses the most battery power but activates when the camera is off the dock and not

in sleep mode.

lOn undock, boot, or reboot there is a 10 second wait to activate the hotspot.

lWhen coming out of sleep mode, the hotspot restarts immediately.

Disconnecting SmartConnect

Standard disconnect

The below scenario describes a standard disconnect which happens when the app is:

lClosed

lPut in the background

lThe phone goes to sleep

After the app connects, the hotspot remains on for as long as the app is connected. The camera

cannot enter sleep mode, even if configured to do so. The hotspot waits a full minute to shut

down after the app is disconnected. This lets you get back into the app quickly without having to

re-establish the Wi-Fi connection.

Nonstandard disconnect

The below scenario describes a nonstandard disconnect such as:

lYou walk out of range

lThe Wi-Fi is turned off

lThe app disconnects on it own

If no explicit disconnect occurs, the camera continues to search for activity for 1 minute. After

this time, VISTA WiFi or VISTA XLT starts a 1-minute grace period and then stops the hotspot.

This gives you 2 minutes to reconnect if a nonstandard disconnect occurs.

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Appendix A: Using VISTA SmartConnect

Connecting to VISTA SmartConnect

At VISTA WiFi or VISTA XLT checkout, your Evidence Library software assigns you an SSID and

you create a password. You enter this SSID/password combination in the Wi-Fi settings on your

smartphone to connect the SmartConnect app with the camera. For information on getting

your SSID/password combination at VISTA WiFi or VISTA XLT checkout, see your Evidence

Library software documentation.

You only enter the SSID and password the first time you connect VISTA WiFi or VISTA XLT

with the SmartConnect application.

Important! If you change the password associated with your SSID, you must

use the steps to connect camera with SmartConnect for the first time (below).

Connecting VISTA WiFi or VISTA XLT to SmartConnect for the

first time

Before you start the connection process, you need:

lChecked-out VISTA WiFi or VISTA XLT, powered ON

lSmartphone, powered ON

lThe SSID and password that your Evidence Library software assigned to you

Important! You must turn on the hotspot before starting the application (page

90).

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Connecting VISTA WiFi or VISTA XLT to SmartConnect for the first time

To connect VISTA WiFi or VISTA XLT with VISTA SmartConnect for the first time:

1. Download VISTA SmartConnect to your smartphone from the app Store.

Tip: For best results, do not open the VISTA SmartConnect app until

instructed to open it.

2. Navigate to Settings >Wi-Fi > Other.

3. Enter the SSID that Evidence Library assigned to you at checkout.

4. Select WPA2 as your security level.

Note: If you have a choice between WPA2 Personal and WPA2 Enterprise, select

WPA2 Personal.

5. Go back to Other network screen.

6. Enter the Password you created when you checked out your VISTA WiFi camera. Do not press

the Join button.

7. Press the Display Backlight button on your VISTA WiFi to turn on the hotspot.

Two ascending tones sound (depending on the VISTA WiFi alert configuration settings).

8. Press Join on the top right.

9. Press the SmartConnect app icon.

The app presents the Searching for cameras screen while trying to find a camera to

connect to.

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10. Press the Display Backlight button to pair the app with the camera.

The Recorded Events screen opens after pairing is complete and shows a list of events available

on your VISTA WiFi or VISTA XLT.

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Connecting VISTA WiFi or VISTA XLT to SmartConnect after the first time

Connecting VISTA WiFi or VISTA XLT to SmartConnect after

the first time

To connect VISTA WiFi or VISTA XLT with VISTA SmartConnect after the first time:

1. Press the camera Display Backlight button to activate the hotspot. (page 89)

2. Open the VISTA SmartConnect app icon.

The Pairing with Camera screen opens while the app is searching for the camera to connect

with. After it finds the camera, the Recorded Events screen opens showing a list of events on

your camera.

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Reviewing VISTAWiFi or VISTA XLT Recorded

Events

You can review recorded event video from your VISTA WiFi or VISTA XLT camera on the

smartphone application.

After you connect and the event screen appears:

nTouch the thumbnail for the video event you want to review.

The event starts playing back.

Capturing snapshots

If snapshots are enabled for SmartConnect in your Evidence Library software:

nTouch the camera icon to save a snapshot of the current frame to the phone photo gallery.

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Categorizing Recorded Events

Warning! Capturing snapshots of video from the VISTASmartConnect app and

saving them to the smartphone photo gallery can make the phone part of the

chain of evidence.

If you did not accept saving your snapshot files when you first connected to SmartConnect, the

app will ask at this point. If you select Deny, you will not be able to save snapshots.

Categorizing Recorded Events

You can use the VISTA SmartConnect smartphone application to categorize a recorded event

on your VISTA camera.

After the Recorded Events screen opens follow the steps for your smart phone.

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To categorize an event:

1. Touch the arrow for the event that you want to categorize.

The Edit Event Tags screen opens for the event you selected.

2. Touch the arrow for the Category event tag.

The Set Category screen opens.

3. Touch the category you want to apply to the recorded event.

Note: If there are secondary event tags assigned to your VISTA WiFi or VISTA

XLT configuration, those tags appear after you select the category.

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Live Streaming

You can live stream the view from your VISTA WiFi or VISTA XLT camera with the VISTA

SmartConnect smartphone application.

1. Connect your VISTA WiFi or VISTA XLT to VISTA SmartConnect on your smartphone. (page

94)

The Recorded Events screen opens.

2. Touch Live View.

The VISTA Live View screen opens showing an inactive player.

3. Touch the play icon to start live streaming from the camera.

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Appendix A: Using VISTA SmartConnect

Covert Mode

Enable Covert Mode on the VISTA Live View screen.

nTouch or slide the Covert Mode switch until the background changes color.

Starting and Stopping Recorded Events

You can start or stop a recorded event on your VISTA WiFi or VISTA XLT camera with the

smartphone application:

1. Connect your VISTA WiFi or VISTA XLT to VISTA SmartConnect on your smartphone. (page

94)

The Recorded Events screen opens.

2. Touch the Live View icon.

The VISTA Live View screen opens.

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Starting and Stopping Recorded Events

3. Touch REC to start recording an event.

The camera starts recording. SmartConnect shows that the camera is recording with the red

bar at the top of the app on the iPhone.

4. Touch STOP to stop recording an event.

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Appendix A: Using VISTA SmartConnect

SmartConnect Settings

Touch the Settings icon to access the SmartConnect Camera Settings screens.

Camera Settings

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Camera Data

You can request that your VISTA WiFi or VISTA XLT perform a state capture and save it for use

by WatchGuard Technical Services.

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Appendix B: Using the Quick Connect Mobile Charger

Appendix B: Using the Quick Connect Mobile

Charger

In this section...

lQuick Connect Mobile Charger overview (page 108)

lMobile Charger parts (page 108)

lUsing the Mobile Charger (page 111)

Warning! The Quick Connect Mobile Charger uses magnets to connect to the

cable. Do not wear the Mobile Charger near sensitive medical equipment or

implants such as pacemakers or other magnetically programmable medical

devices.

FCC Rules compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause

undesired operation.

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Appendix B: Using the Quick Connect Mobile Charger

Overview

The VISTA Quick Connect Mobile Charger lets recording and charging

occur at the same time. Information screens remain the same as if

the VISTA Body Camera is undocked and not charging. You do not

have to remove your camera to charge it.

The Mobile Charger works with extended-capacity VISTA and VISTA

WiFi running version 3.0 or higher. It is NOT supported for standard-

capacity VISTA or VISTA XLT.

The Mobile Charger lets you extend the working time of your VISTA

Body Camera when a 12-hour charge is not enough. Connecting or

disconnecting the Mobile Charger does not affect the running mode

of the VISTA Body Camera. Covert mode and the recording state are

preserved.

Mobile Charger Parts

The Quick Connect Mobile Charger consists of the base and the charging cable that are

connected with magnets.

Warning! The Quick Connect Mobile Charger uses magnets to connect to the

cable. Do not wear the Mobile Charger near sensitive medical equipment or

implants such as pacemakers or other magnetically programmable medical

devices.

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Mobile Charger base

The VISTA Body Camera slips into the base with a click. Do not tilt the camera when inserting it.

Ensure that you insert the camera with the front of the camera facing the same way as the

WatchGuard logo on the front of the mobile charger.

To remove the VISTA Body Camera from the Mobile Charger:

1. Gently pull one wing of the charger base outward from the camera.

2. Rock or tilt the Mobile Charger base away from the camera.

Mobile Charger cable

The 12V cigarette-lighter plug for the mobile charger has a 3-amp fuse built in. This fuse may or

may not be higher than what your vehicle electrical panel is configured with. The cable has no

limiting mechanism so it will draw the maximum current the supply can provide if shorted.

This can cause the fuse to blow in the lighter plug of the cable or in the vehicle electrical

distribution box. If this happens:

1. Check your vehicle distribution box.

a. If the fuses are 3A or smaller, replace these before replacing the Mobile Charger cable fuse.

b. If the fuses are greater than 3A, replace the Mobile Charger cable fuse.

WatchGuard recommends the Littelfuse 312003P (part number WGP02649). This is a

250 V, 3A, Fast Acting Fuse. The fuse size is 3AG.

2. Replace the fuse in the Mobile Charger cigarette-lighter plug.

a. Grasp the lighter plug.

b. Unscrew the contact end.

The fuse comes out when you fully unscrew the end and pull it out.

c. Replace the existing fuse with a 3A fuse and reinsert it into the lighter plug.

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Appendix B: Using the Quick Connect Mobile Charger

Note: WatchGuard supports the US-type 12 V cigarette-lighter plug.

Cable connection end

The cable has magnets that align with the bottom of the Quick Connect Mobile Charger. They

are strong enough that they will not fall off of the base if you are moving around in the car or a

short distance from the car. They pull away easily from the base when you want to exit the car.

The charger works with the cable in any attachment orientation.

12 V cigarette-lighter plug

Some cigarette-lighter receptacles do not hold the plug tightly. You can use the clip (part

number WGP760-100) and screw (part number WGP635-002) to secure the cable to the

console as shown in the graphic. This prevents the cigarette-lighter plug from pulling out of the

receptacle when you pull on the cable. The clip and screw are shipped with the Quick Connect

Mobile Charger.

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Using the Mobile Charger

The Mobile Charger charges itself through the vehicle cigarette lighter. Plug the cable into the

cigarette lighter receptacle, then attach the other end to the Mobile Charger.

Note: When turned off, some vehicles continue to supply 12 V power to the

cigarette-lighter receptacle. To avoid a possible dead battery, disconnect the

charger cable from the Mobile Charger.

When the Mobile Charger is connected, the VISTA Body Camera does not indicate on the display

or in the logs that the camera is docked. The camera successfully records, stops recording, and

acts according to its group recording configuration when it is connected to the Mobile Charger.

The camera has different notifications for different tasks, as shown in the table.

Actions Mode Notification

Connecting to

Mobile Charger

Non-Covert

- Ascending tones with vibration (depends on

agency configuration)

- Battery icon updates

- Does not affect running mode

Covert

- Vibration (depends on agency

configuration)

- Battery icon updates

- Does not affect running mode

Disconnecting from

Mobile Charger

Non-Covert

- Descending tones with vibration (depends

on agency configuration)

- Battery icon updates

Covert

- Vibration (depends on agency

configuration)

- Battery icon updates

Charging in Mobile

Charger

- Crawling battery icon then full battery icon

- CHARGE COMPLETE shows when finished

- Tone when complete (depends on agency

configuration)

- Solid green LED

- Does not indicate that it is connected

Although the camera backlight does not illuminate, you can turn it on by pushing the Display

Backlight button on the side of the camera. It also comes on when you start an event.

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Appendix C: Upgrading VISTA, VISTAWiFi, and VISTA-Related Devices

Appendix C: Upgrading VISTA, VISTAWiFi,

and VISTA-Related Devices

This appendix contains information and instructions for:

lUpgrades to VISTA and VISTA WiFi that are different in some way from the standard upgrade

process (page 40)

lUpgrades to other devices related to VISTA or VISTA WiFi

Note: The upgrade instructions included in this appendix are in release-date

order. Each set of instructions stands on its own.

Upgrade instructions included in this appendix:

lUpgrading VISTA or VISTA WiFi to firmware version 2.2.0 (page 114)

lUpgrading the VISTA WiFi Base and the Smart Power Switch (page 115)

lUpgrading VISTA or VISTA WiFi from a pre-v2.0.2 firmware version (page 116)

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Appendix C: Upgrading VISTA, VISTAWiFi, and VISTA-Related Devices

Upgrading VISTA or VISTA WiFi to Firmware Version

2.2.0

Warning! VISTA and VISTA WiFi do NOTsupport downgrading from firmware

version 2.2.0 and above to a firmware version prior to 2.2.0.

To upgrade VISTA or VISTA WiFi to firmware version 2.2.0:

1. Dock the camera in a base or Transfer Station connected to your Evidence Library software.

The Evidence Library software automatically detects that the camera is docked and that its

firmware needs to be updated.

2. Using Evidence Library software, ensure the version 2.2.0 firmware is pushed to the camera.

Note: Evidence Library software can be set up to push firmware

manually or automatically.

The version 2.2.0 firmware is staged on the camera.

3. The next time you dock it, the VISTA or VISTA WiFi camera upgrades to the staged firmware

version 2.2.0.

4. WAIT while the camera upgrades its firmware.

While the camera is upgrading, the LCD Display shows UPDATINGDONOT INTERRUPT.

Warning! DO NOT REMOVE the camera from the dock while it upgrades

its firmware. Removing the camera from the dock while it upgrades can

cause the camera to stop functioning.

When it finishes upgrading, the camera sounds the camera ready alert (depending on your

alert notification selections).

5. The next time you undock the camera, it reboots itself.

While the camera is restarting, the LCD Display shows BOOTING.

6. When the camera finishes rebooting, you can use it normally.

Tip: After you have completed these upgrade instructions, if VISTA or VISTA

WiFi's LCD Display shows Err 30 or Err 120, contact WatchGuard Customer

Service.

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Upgrading the VISTA WiFi Base and the Smart Power Switch

Upgrading the VISTA WiFi Base and the Smart

Power Switch

When upgrades are available for the VISTA WiFi Base and the Smart Power Switch, the

upgrades are included with the VISTA Body Camera upgrade. Once the camera has been

upgraded, the next time it is docked in the WiFi Base, it makes the base and switch upgrade

packages available.

For information on upgrading the VISTA Body Camera, see Upgrading firmware on page 40.

Note: Typically, WatchGuard releases upgrades for the camera, the WiFi Base,

and the Smart Power Switch at the same time.

To upgrade the VISTA WiFi Base and the Smart Power Switch:

1. Dock the upgraded camera in the WiFi Base and allow it to pair with the base.

The base's left LED blinks green multiple times when the camera and base are paired.

2. WAIT while the camera stages any video it has stored.

When the camera has finished staging its video, it blinks its red LED multiple times.

Note: The amount of time the camera needs to stage its video depends

on how much video is stored on it.

3. After the camera has finished staging video, WAITabout 4 minutes for the base to download

and stage its upgrade package, then download and stage the switch's upgrade package.

As the base begins to download and stage its own upgrade package, the base's left

LED blinks between green and yellow very quickly.

Once the base has fully downloaded and staged its own package, it begins

downloading and staging the package for the switch. At this point, the base's left LED blinks

between green and yellow more slowly.

Once the switch's package is fully downloaded and staged, the base's left LED turns

solid green.

4. Once the base's left LED turns solid green, you can use the camera normally.

Important! Make sure you maintain power to the system while the upgrades

are being downloaded and staged.

The next time the WiFi Base and the Smart Power Switch are restarted, their staged upgrades

are applied. New functionality included in the upgrades only becomes available once the

upgrades are applied.

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Appendix C: Upgrading VISTA, VISTAWiFi, and VISTA-Related Devices

Upgrading VISTA or VISTA WiFi from a Pre-v2.0.2

Firmware Version

Important! If you are upgrading VISTA or VISTA WiFi to firmware version 2.2.0,

see Upgrading VISTA or VISTA WiFi to Firmware Version 2.2.0 on page 114.

If you want to upgrade VISTA or VISTA WiFi firmware in the VISTA Transfer Station, and are

upgrading from a firmware version prior to version 2.0.2:

1. Dock the camera in the Transfer Station and allow the camera to download the upgrade

package from your Evidence Library server.

2. WAIT until the amber (center) LED on the Transfer Station STOPS flashing.

Important! Undocking VISTA or VISTA WiFi before the amber light

stops flashing can cause issues with the camera upgrade process.

3. Undock the camera and leave it undocked and powered ON.

4. WAIT a full 3 minutes.

Warning! It is critical that you DO NOT redock or power down the

camera for a full 3 minutes after undocking. Redocking or powering the

camera down before a full 3 minutes have passed can cause the camera

to stop working completely.

5. After you have waited a full 3 minutes, you can use VISTA or VISTA WiFi normally.

Note: After a full 3 minutes, you can also redock the camera in the

Transfer station to finish the upgrade process.

Tip: After you have completed these instructions, if the camera shows Err 120,

contact WatchGuard Customer Service.

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Appendix D: VISTA Transfer Station Setup

In this section...

lSetting up the VISTA Transfer Station hardware (page 119)

lConfiguring the VISTA Transfer Station for use with Evidence Library software (page 121)

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Appendix D: VISTA Transfer Station Setup

Overview

The VISTA Transfer Station allows your agency to upload video evidence to its WatchGuard

Evidence Library software from multiple VISTA Body Cameras simultaneously. Each VISTA

Transfer Station has eight slots for VISTA Body Cameras. You can connect multiple Transfer

Stations to one instance of Evidence Library software, but you must set up and configure each

Transfer Station separately.

Important! To use the VISTA Transfer Station to upload video to your system,

your VISTA Body Cameras must be at version 1.1 or above, and your Evidence

Library software must be Evidence Library 4 Web.

When you set up the VISTA Transfer Station, you connect it to power and to the network

containing your agency's instance of Evidence Library software. To set up the VISTA Transfer

Station:

1. Set up the Transfer Station hardware. (page 119)

2. Configure the Transfer Station so the VISTA Body Cameras docked in it will upload to your

Evidence Library software. (page 121)

Important! To set up the VISTA Transfer Station, WatchGuard recommends

that you be an IT administrator or have your IT administrator on-call. Although

this setup guide can be used by anyone, it assumes an understanding of some IT

concepts that could make following the process difficult for a non-IT

administrator.

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VISTA Transfer Station Hardware

When you set up the VISTA Transfer Station hardware, you connect the power cable and the

Ethernet cable to the Transfer Station. You can add labels to the Transfer Station slots as well, if

desired.

Note: WatchGuard offers rack options for mounting multiple Transfer Stations in

the same location. For more information, contact your WatchGuard

representative.

Included with the VISTA Transfer Station:

lPower cable

lEthernet cable

lSheet of Station ID/Slot # labels

Setting up the hardware

To set up the VISTA Transfer Station hardware:

1. If desired, use the provided Station ID/Slot # stickers to label the Transfer Station slots.

Tip: The provided labels assume an alphabetic Station ID, for example,

B, then slot numbers 1 through 8; so, in this example, for the Transfer

Station with the Station ID of B, you use the labels B1,B2,B3,B4,

B5,B6,B7, and B8.

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Appendix D: VISTA Transfer Station Setup

Important! You must enter the Station ID that you selected when

you configure the Transfer Station for use with Evidence Library software

(see page 125). The Station ID combined with the Location (also

entered during Transfer Station configuration) indicate a specific Transfer

Station to Evidence Library.

2. Connect the power cable to the power connector on the bottom of the Transfer Station, plug

the power cable into an electrical outlet, then power the Transfer Station ON.

3. Connect the Ethernet cable to the Ethernet connector on the back of the Transfer Station.

4. Connect the other end of the Ethernet cable to a computer that you have set up to access the

Transfer Station's factory default configuration web page.

Tip: You access the default configuration web page using the Transfer

Station factory default IP address: 192.168.2.20. The computer you use

must have access to this network.

To continue setting up the VISTA Transfer Station, follow the instructions on page 125 to

configure the Transfer Station to work with your Evidence Library software.

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VISTATransfer Station Configuration

You configure each VISTA Transfer Station individually using a web page specific to that

Transfer Station. When you configure the VISTA Transfer Station, you configure:

lTransfer Station Settings (below)

lVISTA Settings (page 122)

The configuration web page also allows you to perform some non-configuration administrative

functions for the Transfer Station (page 123).

You access the VISTA Transfer Station's configuration web page using your web browser.

For step-by-step instructions how to configure a VISTA Transfer Station, see Configuring the

Transfer Station on page 125.

Transfer Station Settings

When you configure the Transfer Station Settings, you assign the Transfer Station a

Location name and Station ID. You either assign it a Static IP Address or let your DHCP

server assign its IP address. You can set a date and time for the Transfer Station as well, if

desired.

Note: WatchGuard recommends that you set up a pool of static IP addresses

that you assign to your VISTA Transfer Stations.

The Location and Station ID (along with the Slot # from the VISTA Settings section) are

used by the Evidence Library software to indicate to an officer which VISTA Body Camera he is

checking out.

Note: The Location and Station ID fields each have a 32-character limit.

Static IP

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Appendix D: VISTA Transfer Station Setup

DHCP and Date/Time Settings

VISTASettings

When you configure the VISTA Settings, you set the Upload Server IP address and Port,

indicating the Evidence Library server where your VISTA Body Cameras should upload video

evidence.

Tip: The upload server for Evidence Library can also be called the Wireless

Import Service.

You either let your DHCP server assign IP addresses to the VISTA Body Camera slots or you

assign a Static IP Address to each slot individually.

Note: WatchGuard recommends that you let your DHCP server assign the slot IP

addresses.

DHCP

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Static IP

Transfer Station administrative functions

You can perform a number of administrative tasks for the Transfer Station from the

configuration page, including:

lUpgrading the Transfer Station software or firmware (below)

lChanging the login credentials for the Transfer Station configuration page (page 124)

lDisabling the configuration page (page 124)

lRestarting the Transfer Station (page 125)

Upgrading the Transfer Station software or firmware

nClick the Choose File button for the upgrade you want to perform, navigate to and select the

appropriate software (.hex file) or firmware (.bit file) upgrade file, then click the appropriate

Upgrade button.

Important! After you have upgraded the Transfer Station, you must power the

Transfer Station off and then on again for the cameras to recognize the upgrade.

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Appendix D: VISTA Transfer Station Setup

Changing the login credentials for the Transfer Station configuration page

The first time you log in to the Transfer Station configuration page, use the default user name,

Admin, and password, V1$T@xfr.

Note: WatchGuard recommends that you change the user name and password

from the default values the first time you log in to the Transfer Station

configuration page.

To change the Username and Password:

nEnter the new credentials in the fields, then click Save Changes.

The system logs you out of the Transfer Station configuration page and asks you to log back in

using the new credentials.

Disabling the configuration page

The Disable feature can function as another level of security. Disabling the configuration page

(web server) after you have finished configuring the Transfer Station prevents others from

accessing the configuration page to make unauthorized changes.

When you disable the configuration page, however, you also prevent authorized administrators

from making changes as needed.

Warning! Disabling the configuration page prevents anyone, including

authorized administrators, from making changes to the VISTA Transfer Station

configuration.

To disable the current VISTA Transfer Station's configuration page (web server):

nClick Disable.

Once you disable the configuration page for the current Transfer Station, you cannot change

any configuration settings or configure the current Transfer Station at all UNLESS you reset the

Transfer Station to factory default. If you reset a Transfer Station back to factory default, all

current settings are lost and you must start the configuration process again from the

beginning.

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Restarting the Transfer Station

Warning! Resetting a VISTA Transfer Station to factory default reverts any

values you set on the Transfer Station's configuration page back to the default

values.

To reset the VISTA Transfer Station back to factory default:

nUsing a pin or a paper clip, press and hold (for at least 7 seconds) the Reset button on the

bottom of the Transfer Station.

Note: The Reset button is located near the power cable connector on the

bottom of the Transfer Station.

Restarting the Transfer Station

The Restart feature functions as a soft restart of the Transfer Station. To perform a soft restart

of the VISTA Transfer Station:

nClick Restart.

Configuring the Transfer Station

To configure a VISTA Transfer Station:

1. Set up a computer to access a VISTA Transfer Station's factory default configuration web page

at its default IP address, 192.168.2.20.

2. If not already done, connect the Ethernet cable from the Transfer Station to the computer.

3. Open your web browser, enter the Transfer Station default IP address in the browser address

field, and press Enter.

The Secure Sign In screen opens for the connected Transfer Station.

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Appendix D: VISTA Transfer Station Setup

4. Enter the default Username and Password (Admin,V1$T@xfr), then click Login.

Note: WatchGuard recommends that you change the default

Username and Password the first time you log in. For more

information, see Transfer Station administrative functions on page 123.

The Transfer Station Configuration page opens showing the default settings.

5. In the Transfer Station Settings section, enter the Location (32-character limit) where

the current Transfer Station will be used, for example, Building 415.

For more information about the Transfer Station Settings section, see Transfer Station

Settings on page 121.

6. Enter the Station ID (32-character limit) that identifies the current Transfer Station, for

example, B.

Note: WatchGuard provides labels that assume an alphabetic Station

ID, for example, B, combined with slot numbers 1 through 8.

7. Select the IP Config type you want to assign to the Transfer Station, either Static or DHCP.

Note: WatchGuard recommends the Static IP Config type for the

Transfer Station.

8. If you selected the Static IP Config type, enter the static IP Address, the Subnet Mask,

and the Gateway that you want to assign to the current Transfer Station.

If you selected the DHCP IP Config type, go to the next step.

9. If desired, click Date/Time Settings and set the date and time local to the Transfer Station.

10. Click Save Settings.

The system logs you out. The default configuration web page is no longer valid for the

connected Transfer Station because the Transfer Station IP address has changed.

11. Enter the new IP address for the connected Transfer Station in your browser address field, then

press Enter.

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Configuring the Transfer Station

The configuration page opens showing the information you just entered.

12. In the VISTA Settings section, enter the Upload Server IP address.

For more information about the VISTA Settings section, see VISTASettings on page 122.

Note: The upload server is the Evidence Library location where the

VISTA Body Cameras will upload their video evidence. The upload server

for Evidence Library can also be called the Wireless Import Service.

13. Verify that the Upload Server Port is set to 5001.

Warning! Changing the Upload Server Port to something other than

5001 can cause the VISTA Transfer Station to stop working. If you have

questions about the assigned port, contact WatchGuard Technical

Services.

14. Select the VISTA IP Config type you want to assign to the camera slots, either Static or

DHCP.

Note: WatchGuard recommends that you let your DHCP server assign

the slot IP addresses.

15. If you selected the DHCP VISTA IP Config type, go to the next step.

If you selected the Static VISTA IP Config type, enter the camera slot Subnet Mask and

Gateway, then an individual static IP Address for each of the eight slots.

16. Click Save VISTA Settings.

When the Transfer Station has made a successful connection with the upload server, the

amber (center) LED lights up.

Repeat this procedure to set up each VISTA Transfer Station you want to use in your

WatchGuard system.

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Appendix D: VISTA Transfer Station Setup

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Index

4RE DVR, recording groups, 82

aborting status sequence, 50, 54

access point, 50, 54, 84-85, 90

alerts, 57

battery low

VISTA, 60

XLT, 60

Mobile Charger, 111

periodic, 77

storage full, 58

amber LED

Transfer Station, 65

WiFi Base, 67

assigning a configuration, 35

associating with recording groups, 44, 81

audio

always on, 73

muting, 28, 50, 54

pre-event, 71

Record After the Fact, 73

auto off, 75, 82, 84

automatic

event categorization, 29

event start and stop, 26, 46

base connectors

Transfer Station, 65

USB Base, 64

WiFi Base, 68

bases

Mobile Charger, 109

Transfer Station, 65

setting up, 66, 118

USB, 64

setting up, 64

WiFi, 66

setting up, 68

battery, 59

alert

VISTA, 60

XLT, 60

charging, 42, 64-66

extended capacity, 59

saving, 70, 74-76

standard capacity, 59

status

VISTA, 51

XLT, 54

XLT capacity, 60

Battery Charge icon

VISTA, 59

XLT, 60

battery low alert

VISTA, 60

XLT, 60

belt clip

VISTA, 15

XLT, 20

body-mounted camera sensor, 52

wearing, 22-23

buttons

display light, 28-29

VISTA, 50

XLT, 54

power, 24

VISTA, 49

XLT, 53

record, 26

VISTA, 50

XLT, 53

cables

Mobile Charger, 109

Transfer Station, 119

USB Base, 64

WiFi Base, 68

camera components

battery, 59

buttons

VISTA, 49

XLT, 53

display

VISTA, 50

XLT, 54

GPS, 62

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Index

indicators, 57

lens

VISTA, 49

XLT, 52

microphone

VISTA, 49

XLT, 53

mounting latch, 63

sensor

VISTA, 49

XLT, 52

storage, 57

Wi-Fi, 61

camera sensor, XLT, 52

clip mount, 23

glasses mount, 21

magnetic mount, 22

canceling

maximum recording time warning, 50,

54, 76

sleep warning, 50, 54, 74

capacity

battery

VISTA, 59

XLT, 60

storage, 57-58

capturing evidence, 46

categorizing events, 27, 29

automatic, 29

group recording, 83

selecting categories, 29, 50, 54

SmartConnect, 29, 99

using 4RE, 83

VISTA, 51

XLT, 55

charge time, 42

VISTA, 59

XLT, 60

charging battery, 42

mobile, 108

chest mount, locking, 16

clearing storage, 39

clips, mounting

VISTA, 15

XLT camera sensor, 23

XLT DVR, 20

configuring

camera, 35

tones and vibrations, 57

Transfer Station, 121, 125

confirmations

powering off, 24

record stop, 27

connecting to SmartConnect

first time, 94

continuous video capture, 46, 72

Covert Mode, 77, 102

customizing the camera, 30, 35

date/time, 62

VISTA, 51

XLT, 54

DHCP-assigned, Transfer Station, 121-122

display

VISTA, 50

XLT, 54

Display Backlight button, 28-29

VISTA, 50

XLT, 54

Distributed Multi-Peer Recording, 80

DMD Display, 54

docking

associating with recording groups, 44

charging, 42

provisioning, 35

Transfer Station, 33, 65

upgrading firmware, 40

uploading events, 37

USB Base, 31, 64

WiFi Base, 34, 66

emptying storage, 39

Ethernet, cable connector, 65, 119

event categorizing, 27, 29

automatic, 29

group recording, 83

selecting categories, 29, 50, 54

SmartConnect, 29

using 4RE, 83

VISTA, 51

XLT, 55

evidence capture, 46

exiting sleep, 74

extended capacity battery, 59

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firmware, upgrading, 40

camera, 40

Transfer Station, 123

forcing microphone on, 73

forcing power off, 25

fuse, Mobile Charger, 109

glasses mount, 21

GPS, 62

status

VISTA, 63

XLT, 55, 63

green LED

camera, 57

Transfer Station, 65

WiFi Base, 67

group recordings, 44, 85

moving out of range, 84, 86

VISTA WiFi behavior, 86

VISTA XLT behavior, 86

head-mounted camera sensor, 52

wearing, 21

holster, XLT DVR, 20

hotspot, 50, 54, 84-85, 90-91

status, XLT, 55

hub, USB, 31, 42, 59, 61, 64

importing events, 37

indicators

camera, 57

Transfer Station, 65

WiFi Base, 67

laptop, 85

latch, mounting, 63

LCD Display, 50

LEDs

camera, 57

Transfer Station, 65

WiFi Base, 67

lens

VISTA, 49

XLT, 52

live stream, 101

live streaming, SmartConnect, 101

location information, 62

locking chest mount, 16

LOW BASE message, 60

LOW BATT message, 60

magnetic mount

VISTA, 16

XLT camera sensor, 22

magnets, Mobile Charger, 108

manual event request, 72

maximum recording time, 76

canceling warning, 50, 54, 76

warning, 76

MDC, 85

microphone

forcing on, 73

muting, 28

VISTA, 49

XLT, 53

Mobile Charger, 108

alerts and notifications, 111

base, 109

cable, 109

mounting latch, 63

mounts

belt clip

VISTA, 15

XLT, 20

clip, XLT, 23

holster, XLT DVR, 20

locking chest mount, 16

magnetic, XLT, 22

shirt clip, 15

VISTA, 15

other, 18

XLT, 19

body-mounted camera, 22

DVR, 20

head-mounted camera, 21

muting audio, 28, 50, 54

notifications, 57

battery low

VISTA, 60

XLT, 60

Mobile Charger, 111

periodic, 77

storage full, 58

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Index

Oakley mount, 21

orange LED

Transfer Station, 65

WiFi Base, 67

out of range, recording groups, 86

pairing, WiFi Base, 44, 83-84

password, SmartConnect, 94

periodic recording alerts, 77

power

cable connector

Transfer Station, 65

USB Base, 64

WiFi Base, 68

saving, 70, 74-76

Power button, 24

VISTA, 49

XLT, 53

power/data connector, 68

powering off, 24

automatically, 75

confirmation, 24

forcing, 25

powering on, 24

pre-event, 71

protected video, 46

provisioning, 35

Quick Connect, 108

radio, 85

RATF, 39, 47, 72

status, XLT, 55

Record After the Fact, 39, 47, 72

Record Start/Stop button, 26

VISTA, 50

XLT, 53

record stop confirmation, 27

record time, 57

recorded events

alerts, 77

definition, 46

group recordings, 85

starting automatically, 26, 80, 82, 84

starting manually, 26

stopping automatically, 26, 76, 84

stopping manually, 27

uploading, 47

recording

alerts, 77

audio, 73

length

VISTA, 51

XLT, 54

status

VISTA, 51

XLT, 55

recording groups, 81

associating, 44

members, 81

4RE DVR, 82

Smart Power Switch, 82

VISTA WiFi, 84

VISTA XLT, 84

WiFi Base, 83

moving out of range, 86

red LED

camera, 57

Transfer Station, 65

WiFi Base, 67

review, 98

rotatable clip, 15

saved storage total

VISTA, 51

XLT, 55

sensor

VISTA, 49

XLT, 52

settings, SmartConnect iPhone, 104

signal strength

VISTA, 51, 62-63

XLT, 55, 62-63

Sleep power state, 74

sleep warning, canceling, 50, 54, 74

slot stickers, 119

Smart Power Switch, 82

upgrading, 115

SmartConnect, 84-85, 90, 94

categorizing events, 29, 99

live streaming, 101

settings, 104

starting and stopping events, 26, 102

snapshots, SmartConnect, 98

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software, Transfer Station, 121

special features, 70

battery and storage saving, 70

Covert Mode, 71

recording, 70

SSID, SmartConnect, 94

staging firmware, 40

standard capacity battery, 59

start or stop a recorded event, 102

starting recorded events, 26

automatic, 26, 46, 82, 84

manual, 26, 84

recording groups, 80

SmartConnect, 26, 102

static IP, Transfer Station, 121-122

status

aborting sequence, 50, 54

battery

VISTA, 51

XLT, 54

GPS, XLT, 55

hotspot, XLT, 55

RATF, XLT, 55

recording

VISTA, 51

XLT, 55

showing, 50, 54

storage

VISTA, 51

XLT, 55

upload

VISTA, 51

XLT, 55

Wi-Fi signal strength

VISTA, 51

XLT, 55

stickers, Transfer Station, 119

stopping recorded events

4RE DVR, 82

automatic, 26, 46, 76, 84

manual, 27

SmartConnect, 26, 102

storage, 57

clearing, 39, 72

filled, 72

Record After the Fact, 72

saving, 70, 76-77

VISTA, 51

XLT, 55

status

VISTA, 51

XLT, 55

storage-full alert, 58

Storage Percentage number, VISTA, 58

Storage Used icon, XLT, 58

Storage Used meter, VISTA, 58

Storage Used percentage, XLT, 58

subtitles, 47

synchronizing playback, 62, 85

tagging event, 29

text overlay, 47

time/date

VISTA, 51

XLT, 54

timestamps, 62

tones and vibrations, 57

Transfer Station, 65

cable connectors, 65

configuring, 125

docking VISTA, 33

LEDs, 65

setting up, 66, 118

hardware, 119

software, 121

slot stickers, 119

upgrading, 123

upgrading camera firmware from, 40

uploading from, 37

Transfer Station Settings, 121

turning on hotspot, 50, 54

undocking

Transfer Station, 33

USB Base, 32

WiFi Base, 34

upgrading

camera, 40

Smart Power Switch, 115

Transfer Station, 123

WiFi Base, 115

upload status

VISTA, 51

XLT, 55

uploading recorded events, 37, 47

recording group, 85

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Index

Transfer Station, 37

USB Base, 37

WiFi Base, 37

USB

cable connector, 64

hub, 31, 42, 59, 61, 64

USB Base, 64

docking VISTA, 31

setting up, 64

undocking VISTA, 32

upgrading camera firmware, 40

uploading from, 37

vibrations and tones, 57

video

continuous capture, 72

pre-event, 71

protected, 46

VISTA Settings, Transfer Station, 122

warnings

canceling, 50, 54

maximum recording time, 76

sleep, 74

wearing

VISTA, 15

locking chest mount, 16

MOLLE vest mount, 17

other mounts, 18

XLT, 19

belt clip, 20

body-mounted camera, 22

DVR, 20

head-mounted camera, 21

holster, 20

Wi-Fi

access point, 50, 54, 84-85, 90

antenna connector, 68

feature, 61

signal strength

VISTA, 51, 62

XLT, 55, 62

WiFi Base, 66

charging from, 66

docking VISTA, 34

LEDs, 67

pairing, 44, 83

recording group member, 83

setting up, 68

upgrading, 115

upgradng camera firmware, 40

uploading, 37

wireless

access point, 84-85, 90

radio, 85

workflow, 14

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Enforcement Video VST100 VISTA WiFi User Manual VISTA Wearable Camera User Guide

Enforcement Video, LLC (d.b.a. WatchGuard Video) VISTA WiFi VISTA Wearable Camera User Guide

user manual

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