Etekcity ESW15-USA Voltson Smart Wi-Fi Outlet User Manual ESW15 USA Voltson Wifi Outlet QSG US

Etekcity Corporation Voltson Smart Wi-Fi Outlet ESW15 USA Voltson Wifi Outlet QSG US

User manual

1 2 3 4 5Voltson SmartWiFi OutletQuick Start Guide Model No.: ESW15-USAQuestions or Concerns?Scan the QR code or download the VeSync App from the App Store or Google Play Store.Open the VeSync App and tap Sign Up to create a new account. Sign in to your account.Make sure you’re connected to a 2.4GHz WiFi network.Plug in your Voltson Outlet. Follow the in-app instructions to add your new Voltson Outlet.Note: You must create your own VeSync account to connect with Alexa or Google Assistant.• In the VeSync app, tap More on the bottom right of the screen.• Tap Link to Alexa to view instructions.• Tap Link to Google Assistant to view instructions.Connect with Alexa or Google AssistantSign UpLog InAvailable on theApp StoreGET IT ONGoogle PlayENJohn.Smith@qq.com(855) 686-3835 • support@etekcity.comNeed More Help?Scan the QR code to view the full digital manual for this smart outlet.Due to app updates and improvements, the contents of the manual are subject to change without prior notice.
WarrantyTroubleshootingQ: Why can’t I connect my smart outlet to my WiFi network during setup?• Make sure your phone is connected to a 2.4GHz WiFi network. Smart outlets currently only support 2.4GHz WiFi use any available network—even cellular data networks—to control the outlet from it up.• Try moving your router closer to your outlet (164 ft/50 m visible range is best).• Make sure you have turned off MAC • Make sure you don’t have more than 10 devices connected to your router.• Close and reopen the VeSync app.• Clear your app cache. • Hard reset your outlet—press and hold the power button for 15 seconds. Then set up your outlet again.Q: How do I change my WiFi network to a 2.4GHz WiFi network?1. Make sure your router is a dual band router (most dual band routers support both 5GHz and 2.4GHz networks).2. Under your phone settings, set your WiFi network to 2.4GHz. Most 5GHz WiFi are that does not have “5G” in its name.3. Some routers hide the 2.4GHz WiFi setting up your 2.4GHz network, please contact your router manufacturer for support.suffixed by “_5G,” so select the networknetwork. If you have trouble finding orQ: After adding my smart outlet to VeSync, why won’t the outlet icon appear in the app?app or can’t discover my smart outlet.Q: I’m unable to control my smart outlet, and the indicator light is blinking continuously.Q: Why isn’t my smart outlet turning on/off as scheduled?• Refresh the main menu screen (by switching between screens or closing and reopening the app), and the outlet icon should appear on the “My Home” screen.• Try moving your router closer to your outlet (164 ft/50 m visible range is best).• Check that your Alexa/Google Home is working properly.• Make sure your outlet name is easy to say aloud. Avoid using numbers or special characters. Different accents or unusual Alexa and Google Home to recognize device names.• Try reconnecting your Alexa/Google Home.• Check to make sure that your WiFi network is online.• Try moving your router closer to your outlet (164 ft/50 m visible range is best).• Hard reset your outlet. First, delete the outlet from the VeSync app using the Device Settings Menu. Then, press and hold the outlet power button for 15 seconds. Set up your outlet again to use it.• Make sure the schedule is still turned on (the toggle button should be green, not gray).• Make sure your phone’s Location Services are turned on.• Make sure the outlet is connected to a working network and is not offline.pronunciations can make it difficult fornetworks for configuration, but you canaddress filtering.your phone once you’ve finished settingCustomer SupportEtekcity Corporation1202 N. Miller St., Suite AAnaheim, CA 92806Toll-Free: 855-686-3835 Email: support@etekcity.comSupport Hours Monday - Friday 9:00 am - 5:00 pm PT*Please have your invoice and ordernumber ready before contactingCustomer Support.Etekcity warrants all products to be of the highest quality in material, craftsmanship, and service for a minimum of 1 year, effective from the date of purchase. Warranty lengths may vary between product categories.This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interfer-ence received, including interference thatmay cause undesired operation.. Anychanges or modifications not expresslyapproved by the party responsible forcompliance could void the user's authorityto operate the equipment. NOTE: Thisequipment has been tested and found tocomply with the limits for a Class B digitaldevice, pursuant to Part 15 of the FCCRules. These limits are designed to providereasonable protection against harmfulinterference in a residential installation.This equipment generates, uses and canradiate radio frequency energy and, if notinstalled and used in accordance with theinstructions, may cause harmful interfer-ence to radio communications. However,there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -- Reorient or relocate the receiving antenna. -- Increase the separation between the equipment and receiver. -- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -- Consult the dealer or an experienced radio/TV technician for help. To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance between 20cm the radiator your body: Use only the supplied antenna.FCC ID:2AB22-ESW15-USA

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