First Computer CM0103 User Manual 8
First International Computer Inc 8
8
COMPAQ USER’S GUIDE Compaq Presario 2200, 2500 Series and 2400ES Personal Computers Including: ~ Model Specific Features 0 Safety & Comfort Guide 0 Service & Support Information Purchase Dale Stare-Name _ , Computer Model No. Computer Serial No. Monitor Made! Me. Monitor Sariai N0. Mix, Federal Communications Commission (FCC) Statement RADIO FREQUENCY INTERFERENCE BTATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation, If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try correct the interference by one or more of the following measures : Reorient the receiving antenna. - lncrease the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected . - Consult the dealer or an experienced radio/ TV technician for help . Any special accessories needed for compliance must be specified in the instruction manual. Warning : A shielded-type power cord is required in order to meet FCC emission limits and also to prevent interference to the nearby radio and television reception. It is essential that only the supplied power cord be used r Use only shielded cables to connect I/O devices to this equipment . You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment. The informarton in this guide is SUbJSCI to Change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE. OR USE OF THIS MATERIAL. This guide contains information protected by copyright No part of this guide may he pllolOCDplcd or reproduced in any form Wilhoul prior written consent from Compaq Computer COIPOYfiIlGl’L © l998 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A., Brazil‘ Canada, Japan. Singapore, Taiwan. and the U.K. Compaq and Presario are registered in the US. Patent and Trademark Office. Microsoft. MS—DOS, and Windows are registered trademarks of Microsoft Corporation. The software described ln this guide is furnished under a license agreement or nondisclosure agreement. The software ma) be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Jsing This Guide ‘.tn}\ you lnl' plthlltlsij t’l tfrtrnprtq 23th). zsntt 5mm Personal Cnmptttet Your lieu Compaq computer will tntroduce you to at u hole new world of wrtli' t "(I play wltll (etllures thzlkt‘nhzmct‘ your ltt‘estyle and make leurnlng (uh Please read through the whit: ol etmltznts to familiarl7e yourself wtth the tnptcs tn lhtS throughout this guide, you \\ tll see ietttures rnnrtett "A vaimble on selected models only”, Whether the l'entures are available on your computer wtll depend on the model you purchased, tllt: operating system you‘te ustng, and sometimes on your geographical location. “ext Conventions in This Guide The examples below tdenttt‘y and ckplllln specially trrrtntttted text that ts used throughout thts guide 0 Key names appear tn a boldfaced type, very much the way they appeour on the keyboard: ("or example. Home, End, Backspaee, Tab. - When keys must be pressed at the same time, the action is represented by the ltey names and tile plus (+) symbol; for example, Ctrl+AIt+nelete. - Drtve letters that are not in command lines are presented in uppercase type as shown here: drive A. - Software directory names or folders that are not tn command Itnes are presented in uppercase type as shown here: DIRECTORY, - The file names are presented in uppercase italic type as shown here FILENAME. - The names ot’commrtnds are presented in lowercase. bold type as shown here: install. or a:\install. Commands that are to be entered at the system prompt may be shown on a separate line. a The names of trems on the desktop are presented tn a boldfaeed type. For example, you are directed to “double-cltck on tlte My Computer icon on the desktop" The names of software programs and items on the menu bar are also presented in a boldfaced type For example, you are directed to “choose Stan,|hert Programs, then Internet Explorer from the menu bar". - When you need to type tnformation wtthout pressing the Enter key. you are dtrectcd to "type" the information. - When you need to type information and press the Enter key, you ate drrectett to “enter“ the information. ‘t'tte lttllrlwlltg words tlltti sylnlmls mark Special zttcssuges thtttughtittt tltt~ gttttie Text set off in this manner presents helpful hints lor ustng your computer ELM: Test set all" tn tltts manner ptmetttt specific msrructto Umlllcnmry, sidellgllts, Oi tnteresttng points of tnlortnatton. CAUTION: Text set of1 in this manner tndicates that lailure to follow directions could resutt tn equlnmcnt damage or loss of informatlnn. WARNING: Text set olf in this manner indicates that lailttre to follow directions may result in bodily harm or loss at life. Locating Presario Help Compaq provides you wlth several resources to help you learn about yout Compaq 2200, 2500 Series or ZAOOES Personal Computer. A few of these resources are; Solving Common Computer Problems You can use the "Stilvtn';r Common Computer Problems" section of this guide as a reference tor troubleshooting llpS Glossary You can use the glossary tn this user gutde to learn the defintttons ot computer terms and/or acronyms that may be unfamiliar to you. Index The index help; you locate specific tnformattun wttlttn this hook Service and Support If you doublevchck on the Praario Support or Companare icon (shown below] on your thdows desktop, you can access a variety of sethce tools for your Compaq Ptcsztrto 2200. 2500 Series or zuoolzs Personal Computer. @@= or service ti‘tin Cnitiflzntjare tron not. itct-il ltlllllCl tetlinicztl suppoiii you can CUtttuCt iinptiu i ll! our Internet she, or by telephoning one of i it”. nnl it “tvttxcompaqmom nntl Cmitpnq's Technical pport telephone numbers by region, ciin he found in nztii xiipptnt ccntm mi unlisiirsnn he : Litiiitcd Wat—mitt) Slalcttk‘ttt that mine \\’Iih your mllltlcl MTAB : Before you call the technical support is. he sure that you know the model and serial others for your computer, Tile serial number (or tur computer is located on the right side of the hood your computer oilei Number: ting Additional Help any books are available on how to use Windows and dividual applications. You may also find the llowing resources useful. icrusoft Windows twosolmedaws 98, (ht: guide packed With your impuicr‘ explains common tasks so that you can iickly become proficient on your computer. Some zample topics are’ Using Windows Explorer Creating and deleting files and folders Saving documents Setting up a screen saver Using7 shortcuts Connecting to the Internet lindows Help Modows Help can provide information on many ipics, such as: Customiztng system settings Customizing the Start menu Changing the appearance of your desktop Moving and naming Windows Creating icons Using the right mouse button for certain tasks Using networks , 'ou can get to Windows Help by clicking on Start on it: Windows tnskhar (lower left of the screen), then on ipip. For more information about usmg Windows Help refer to the Introducing Microsoft Windows guide that come with your computer green text while using Help. click Dll it tor information Most dialog boxes include the What’s This? button ill in the uppermght earlier (next to the Close lil huttonli Click on this button then click on any item in the dialog box to see an explanation of that item. Don't cnntuse the What‘s This? button with the Office Assistant 71' tiutton in the main screen Application Help To get Help for a SpCCllIC program, you must have the program open. Cliek nn imp on the menu bar. or press the Fl key MEQRTAEI: Even within an application, accessing Help from the Start button i-iim-iti will gth: lllt: gcnctdl \Vindows Help. Setting Started itroduction to Your Presat to Titu station ut your User's Guttte tells you how tn sat up your ertrttputer. tnenttty syslcnt components. tmd itnttt up itddlllonttl etttttpnturtt strett us weaken ilnd printers. that you may have purchased Tu help you set up your computer uutctiy and Czlsli). swine til the cablc and connectors on the back of your computer are color—coded Refer to the Quick Setup Poslt‘r that came with your computer and the instructions below to help you set up your coinputei. lystem Setup I Connect your keyboard to the leyhoard connector i‘tn orange keyboard icmi mart; the keyboard ‘COnllCClQl’ t~J Connect your mouse in the mouse connector. A green mouse icon marks the mouse connector 3, Ret’er to your monitor User's. Guide to connect your monitor (not included) to your computer. However. for most Compaq Presnrio monitors. you cztrt follow the steps below to connect it: a, Connect the monitor to the monttor connector A monitor icon marks the monitor connector h. Connect the montror power cord to the monitor and to the wall outlet 4 The following connections apply to monitors with speakers and USB ports: a Connect the speakers to the speaker connector A red speaker icon marks the speaker connector b Connect the microphone to the microphone connector A blue lCOl'l marks the microphone connector, 6. Connect the USB cable to a USB connector A USB icon “3 marks the USB connector. 5. Then: are two types of modems. Follow thesc directions to hook up your modem. 3. If your modem has two outlets, connect your telephone line from your telephone to the modem outlet labeled PHONE on the back of your computer. Connect one end of the modem line that came with your computer to the outlet lzihclcd LINE on the back of your computer Connect ilie other end or the modem line to the telephonic act trr your inure. h It your tltodcm inn otic “Hitch tire telepirrtuu nut tlic titttdcm htltll iicr'tl tt‘r Iw connected tti lilL’ lc|cpl|0l1c Jack. ll you have this type 01 Illuticlll. a telephone splitter may he neccssary (r Connect your computer power cord to the computer and to the wall outlet. 7 Pics the Main Ptmcr (On/Off) switch located on the back at your computer. Then. press the Instant On button on the (root of your computer. 8 Press your monitor's power swttch to turn on your monitor. CAUTION: Lightning strikes, power surges and other electrical anomalies can damage your computer and other electronics For the protection of your computer. it is recommended lliat you connect all power cords [or your computer and its peripheral devices [re printer, scanner. etc.) to some form of surge protection such as a power strip or UPS " (Uninterruptihle Power Supply). Not all power strips provide surge protection. they must be specifically labeled as having this ability. Look tor manufacturers that have a Damage Replacement Policy to replace your equipment if their surge protection tails Windows Setup Windows Setup automatically begins when you tiist turn on your computer when Windows prompts you to enter your Microsoft Certificate of Authenticity (COA) number, enter the number located on rhe lront of your Microsoft Windows guide. Follow the on— screen instructions and respond to the questions to complete your setup When you see the Windows desktop, your computer IS ready to use. (Refer to the Glossary for terms and definitions.) identifying Features of Your Presario The dttigrams on the next pages show the location and identity of the various connectors, lights, slots buttons. and switches on your CPU. W: The appearance of your computer may uti'rer from that shown, depending on model and geographic location. For ES Series models. please refer to the addendum that came with the documentation set Rear Components Front components Icon Component No Component ~ g Voltage SEIEN Switcll‘ (l towzzoo Q, Diskette Me “My “W E Diskette Eject Button Main Power (On/Oil) Swttch Mouse O D Dne ortwu RJ-II yackslormodem line/phonehookuo (depending on model] a MlDi/Gamepao/Joyshck a trauma; Network Interface Connection (selected er...” AMEQSWA” models only) ft ac Power Receptacle a Parallel/Printer Pon |OIO| Serial Port ‘ Keyboard Q Microphone In f) Audio Line Out I Speaker Out o-Qe USB (2 connecmrsl Q VGA Monnor Connection The voltage select twitch varter by geographic tation. CAUTION: Do not plug a phone line into the network connector or you may damage the Computer : CD Drive Tray co onve Acltvlly ngltl CD Load/Ejectfiuflon Hard Drive Activity Light Sleep Indicator Light ' Instant On Button Headphone Jack Expansion Bay Refer to “Powersumt Ltgllr" m the "Ua‘ulg Stop and Power Management mama”. The Instant On Button The large button cm the right stdc or your unnputer I\ the Instant On button. It has two funcnons: > - Putting the computer into Sleep mode - Waking the computer (mm Sleep Soc the section on Usmr:Y Sleep and Power Management (or further rlottnls. Easy Access Internet Keyboard The new Easy Actress Internet Keyboard places nearly all control of the computer at your fingerttps Full multimedia control and programmable Internet buttons allow you to easily and qutckly access your computer's full capabilities. Easy Access Internet Keyboard Button Features: ~ CD/DVD conlrnls - Speakcr volume controls - Sleep bulton for Power Management ~ lnlcrntzl buttons for lnslant Internet. rt u/l'caltitcd \\’c bslltl, instant S anti llhljllfl l’ Set: Usmg Your Fresarto: Easy Access Internet Keyboard for further details. et‘ting Up Your Speakers ;l \ ‘rJJllOfl provides Cilttlh 10 help you wt up yrtur spcttkcrs and Ctmtte‘ti lltctn It) yuur computer, For more detatled tnlottttntttm. tet‘cr to the dttcutttc‘nmltmt that Cantu whh ynnt (punters, it you have purchased a Compaq Ptesurto monitor. it may have a set or sptakers tnctttttutt. ttycu uttt not buy a mommr with spunkcrs tnctude purchase a sat of speakers nu may need to There are two dttfcrent types ofapcnkcrs. powered and nun—powered You Witt need to know which kind at speaker you have, because you wtll have to hook them up dttfcrcntly it“ you hm pmm'mti speakers, they tutti hztvc a power cord or a bdttcr)’ attached to them for amplification Refer to the documentation that came ttnh your speakers iryuu do not tnnw which type of speaker you hm c, Connecu'ng Powered Speakers to Your Computer 1. Locate the line out connector (shown below) on the back of your computer J» Plug the speaker cable tttto the computer. in u.) liyour speakers hate a power cord, plug the power cord tnto an electrical outlet. If your speakers use batteries, tnstall the batteries tn your speakers. according to the documentation that came Wllll your speakers. Your speakers are ready to use. Connecting Non-powered Speakers to Your Computer lr Locate the Speaker connector (shown below} on the back of your computer it 2 Plug the speaker cable into the computer. Your speakers are ready to use Setting Up Your Printer Thts suction provtdes gcncml atlytce to help you setup a printer and connect tt to your computer. For more led tnfttrnmlmm refer to tltt: documentation that c with your ntin r In this Sectttm.y(1t| wtll bu rtsltctt tr) potnt tttttt cttck tnt certztttt ttetns to complete «I tank. Point and Cltck are term that are used to ousctthu (noun: ttsrlgc t-ur mtm) tnt’nnntttntn nbnttt [tow to use your mouse, see Mouse, which ts in thc Using Your Prcsarto Set‘uon ofthtfi guide hollow the steps below to connect it pritttct to your computer l. Locate the pumlicl/ptlnler or sertrtl connector (see “Rear Components“ for reference) on the back at the computet and on the back or side of the printer. ParnlleVPrintcr Connector: Serial Port Connector: lOIOlt 2. Plug the prtntcr cable into'the computer and into the printer using the appropriate connector, TM {5 [B AN 1th'n tnserting the cable end intt) a connector. be sure to push gently but firmly v.t Plug the prtnter‘s power cord into the wall outlet 4, Press the printer's power button. From the Windows desktop click on the 335mm button. Paint to Settings, then click on Printers. The Printers dialog box appears. 6. Double-click on tht: Add Printer icottt Add Punterj The Add Printer Wizard dtalog box appears 7. Follow the tnsll’uCltOnS on your screen or refer to the documentatton that came wtth the prtnter sing Your Presarlo its section proud“ you writ: mlormutiun on LISIllf' or standard computct tools ltlltl sonic features ulticii ; untquc to the Prcxarm JSB ttll’ mouse controls the onrscrccn pointer or cursor in indows and other mouse-oriented applications icrc arc two basic mouse lcchnlqucs. lick igltlight rag and rap Press and release the left mousc huuon once. Press and tolcose tltt: let't mouse button twtce, quickly llyou double-click too slowly, the computer will respond as 11' you 8 retracted [n menus: Place the cursor ovcr the menu item and click. The item chungcs color or becomes 3D In most applications; Place the cursor at the beginning of your selection, hold down the left mouse button, and move the cursor ID the and of your selection Release the mouse button Far graphics: 1. Position the cursor ovcr the graphic. 2. Press and hold down the left mouse button while dragging the graphic to the new location. 3. Release the button. For text: 1. Highlight the text (see above). 2, Place the cursor inside the highlighted region. 3, Press and hold down the left mouse button while dragging the text to its new location. 4, Release the button light click Click the right mouse button once to produce rt context-specific pop-up menu. Vou can change the mouse setttngs to accommodate left-hand use or a different double-click rate ltor examplel in the Mouse Properties dialog box. lr 2. iv Click on 311 Start (bottom left of screen) Point to Settings, and Clle on Control Panel Double-click on the Mouse lCOfl r” The Mouse Properties dialog box apttnats Easy Access Internet Keyboard YoutEus) Access Internet Keyboard (available rm sulect moiltslx) urn-rs more than a tradtlmnttl computer keyboards \\|lll tts Internet and Multimedia Easy Access buttons. These buttons allow you to access c~ Illu1|.l\lrl\\reconfigure either button: /\ Click on thc Accoss Buttons icon w‘oii (lit: bottom right of (ill: Windows iiiskhnr. out to tho tune display Click on Configure Buttons on the popup ritcnu. The Compaq Easy Access Hutton Settings window appears Click on the image or the Itullon you wish to reconfigure. then follow lhi.‘ oit— ween lithll‘iJCttoils a reconfigure the onscreen display: Click on the Easy Access Buttons icon on the Windows tuskhar. next to thc time display. Click on Configure On-Screen Display. The window that appears has various check boxes and fields which allow you to change the font, size and color of the display erst to the Using the Internet Button Suite nith AOL nu in this guide. he Traditional Keyboard Keys ‘hese are of four principal typcs' The main (typewriter-style) keys Function keys F1-F12 Arrow keys Numeric (calculatorstyie) keys eytroard Functions ome keys have special functions. either alone or [hen combined With other keys. The functions may ary from one application to another. I- —> t 4, Move the cursor left. right. up. or down ilt Used only in combinattun With other keys. The ettect depends on me application you are usrng lackspace Moves the cursor Iett one space and deletes the character in that space laps Lock when this key is active. the Caps Lock light on the keyboard glows and all letters typed are capitalized. fitl rkeys nu Delete Erid Esc F‘l-HZ Home insert Mum Lock Page Uri/Page Down Pause Print Scrn Shitt Scroll Lock at eitect depends on the application you are using. Deletes the character to the immediate right oi the cursor and moves subsequent text back one space. Dot/ending on tho an ~i cation sends the cursor to the end of the text line. tattle cell, or document Also used in combination with other keys. Task depends on the application Commonly used to exit an application. move back one screen, or cancel a command Assoned speciiic tasks tor particular applications F1 ottefl accesses the help menu Depending on the application. sends the cursor to the beginning at the text line. table cell, or document. Also used in combination with other kcys. Toggles typing between insert and overtype modes. in which newly typed material inserls into current text or replaces it Toggles the calculator pad between numeric mode and editing mode. The Num Lock status light on the keyboard glows in nutrient: mode. in some applications. moves the cursor up or down [but not usually a whole paoei Temporarily stops screen scrolling. ignored in many applications. in many applications, prints out the displayed screen, but not the whole page or his. Used only in Cfli'ilDiflatlDfl with other keys. In addition to the standard typewriter tunction. this key is also used to tunher modify the effect of ltie ctrl and/or Alt keys. Prevents automatic scrolling in some applications, arid allows scrolling to be controlled by the arrow keys. The Scroll Lock light on the keyboard glows when this key is activated Many applications ignore this iunction The Windows key. Opens the Start menu. The Windows Application key. Usually has the same effect as a right mouse click Changing the Display Settings Murry sotiwuru (IliCS (particularly cduCIlllUn and gtimc applications) require you to change the monitor display settings to support 256 colors Follow these stepS' 1 Save all youi work and close till programs < liti nu 33 Sim-i r-lnnt ill Si‘tliilgs. than Click an 1 l-il'l'tii l". pol 3. ln the Control Panel Window tlint opens, doubler click on the Display icon. 4 in the Display Properties dialog hm, click on the Settings tnh * ( fit‘», ”it i!lL'lil\\\li1\\'lU\\‘ iri iiil‘(‘0i0l’i’lli(‘|ii'hilk. than (CiCCl ”it 256 Culur iiiirtmi (\ Click (mill-10K hutlun he rcquitud tii rcstnrt itiur Citilipultzt ltii the "HE“; to tuic el'lcct You m: new a andom Access Memory To determine how much random access memory tRArit) your computer has. follow lilcw Maris 1 From the Windows Desktop, right—click on My Computer. 2 Select Properties from the poprup mtztiu TilC ammtni anAM I,» frlutld in the General tab For i- ii itiitr \y\lcm lllCl’llOH Ii iliihmlitll l‘ttr «imp‘iic: 4 xiii m litudcluull i t nu ‘~\il. w;- c memory dlSpiuyed than the total phystcut memory installed. if 32 MB Oftolal RAM were installed, and 2 MB were allocated to graphics, you would sci: 30 ME displayed tentifying Drive Letters Your diskette drive, CD drtvc, hard dHVC‘ DVD drive, and Zip drive arc designated with letters of the aiphnbcl as well as icons. To determine yourdrive letters, follow [his Instructions below- 1 From the WlndQWS Desktop, doublerclick on My Computer. The icons for your drives Wlii appear lit the My Computer erthW (For a large View of the icons, click on the View menu, then click cm Large Icons.) Next to the icons are the corresponding dilVC letters. to Use the table below to identify your drive, and note the drive letter that appears With the icon, 25 Drive Drive Hard Drive Diskette Drive D. we 7; p on i u w DVD drive and Zip drive are available on select models only Using Your Diskette Drive Tn iitwit it rli~kcttc illllr lltc (ilSiCClIL‘ Lill\‘t:, hold lhc (ilskclic \\'llil the label l'ttcmg tip and the arrow pointing lilerrti thc dine, lhcti gunliy push the iltskcitc into the tlrtvv Tit tctiitivc :t lil\i\L‘iIL‘. pru\\ tht‘ di t the \\t‘l‘ we point .t.. 4 it“ re i ‘:i\:tll;ililt. M il‘t'tll'flti‘ vi call your local Compaq Helpline for more lnlllflfllllltlll. High Speed Modern Technology with ynnt Pi t-ntnn ltigli spt-en lntltlt‘m you can achieve modem download transmisstons at substantially the Red rates of up to 56Kbps over sttiitilard telephone lint-t This tllctms tltat gruphtcshenvy Web pages and sound and VldBa tile downloads now race to your computer at nearly twtce the speed ol the fastest analog modems As long as your 56K modem is connected to an Internet Service Provrder (ISP) or corporate stte speed KSGflex (or v.90 when that uses lt axrnilnhlo). for its digital phone network ctlttllcttlttlls. you can thl‘lL‘VL‘ thts speed increase Constraints There are two constraints to this high-speed modem technology, - The increased speeds are only achieved in one direction. - Only one analog connection is permitted in the entire transmission ltnk With high-speed modems, the transfer rate is asymmetrical. the downstream transfer rate is up to 56K. but the upstream rate IS up to 31.2K. This means that when you’re downloading filfi from a remote server (such as an Internet server or your company’s remote access server} your files transfer at the 56K rate. but when you upload files. your transfer rate IS slower. Furthermore, high—speed modern technology can only operate when no more than one analog LonnCCHOll exists in the entire transmission link, the remainder of the entire connection path must he fully digital This means that point-ro-potnt modem connections (for example, one home user calling another home user) Wlll have 33.6K transfer rates. Potnt-to-po'tnt connections involve two analog connections, hence the slower rate Fortunately, it you mostly connect to an ISP or a corporate Remote Access Server (RAS). these limitations will probably not affect you lnternet and RAS users generally download files, not serl downstream spt‘t‘d is it Movctwcr, ISP and nplonti tllcm. w the the niiicont t- "uH‘LL‘ .l\- trt"\lCC\ » r- t‘tl.‘ utl C'lnl't't’ll” liu‘ltiitcttltttlclr' ~ . — c p rllllg‘ tnnt mn. Jrflng the Internet at ls the lnternet? lte Internet is a network olcntnpntct networl work Is two or more computers t_ltul are linked gather and share tnlbrmatton And resources The ttcl’ttul IS stmtlar to networks that you find in ztn Hire tlr .tt n school but the Internet ts tnttclt lttrger ttl links millions ofcomputcrs around the world. 5 and universities. my schools, particularly colle re connected to the Internet. and the number of ustnesses and individuals lOImng the Internet tot-cases every da), lhal ls the World Wide Web? "he World Wide Web, also knotttt us the Welt or own , is part or the Internet network. Computers are up as Web sewers, and was ptges (And their ‘tted files) are stored on the servers \\’cb pages use common “language" tltat allows any computer PC. INIX. or Macintosh—to read the tnformatton. This urnrnon language ts called Hypertext Markup anguage or HTML. Veb pages are organized into Web Sites. The address rt 1 Web srte is called the Unlftrttt Resource Locator tr URL. The URL (or Compaq's Web site looks like hts: tttp://www.compaq.com Web pages can have many features. ranging from lifterent colors, stzes. and kinds of fonts to antmnted graphics to embedded applications or scrtpts. To vtew ltese pages, you need a Web browser. Examples of topular Web browsers are Microsoft Internet Explorer ind Netscape Nthgator. Web pages are connected to other Web pages wtth mks Almosr anything can be made Into It lmkfa word, sentence, button, or photograph. Text ltnks are rsually underlined and tn adtl'lerent color; graphic inks sometimes have a line around its border When you click on a link. you jump to a different Web page The new Web page may be from the same Web site. or ll ntay be from aWeb Site in another country! Check your local bookstore tor book§abt7ut using the World Wide Web. or browse the Web for more tntormation. ‘ Using Your Keyboard to Access the Internet Tilt Compaq Easy Accest Internet Kcytmntu [In‘ttllflblc on selected models) provides quick. easy access to the Internet For more tnlurtnnttun about the Easy Access Button keyboard. ret'er to “Using Your l’tes‘vrttt" [MPQRIANrt tryou tin ttot have the Compaq Easy Access ltttcmet Keyboard. you will have to access the lntmtet from the Windows desktop. To access the Internet from (ht: Windows desktop, double—click on the Internet Explorer lean on your desktop lfyou prefer, you can access Internet Explorer by choosing ‘ril Starr, then Programs. tltert Internet Explorer (mm the menu. Then, choose the Internet Explorer uptmn iii the Internet F\p|orer tncnh Internet Control Buttons There are tour Internet buttons on your Compaq Eztsy Access Internet Keyboard: Instant Internet, Secure E—Cnmmerce. Instant E-mail, and Instant Searcltr Each button IS descrrbed in more detail below. These buttons require access to the Internet. you will need to have tut Internet Serum Provider (15?) account set up. For more information about setting up your ISP account. refer to “Setting Up an ISP Account.” - The Instant Internet provrdes an easy. one—step cnnnecttnn to the Internet - The Secure E-Commerce button takes you to an electronic shoppmg experience Compaq has partnered WlIh several companies to provide you Wllll the convenience of catalog shopping at the touch era button. ln some regtons, the Featured “lebsile button replaces the Secure E-Cammerce button - The Instant E-mnil button opens Microsoft Outlook Express E—mutl application. It" you prefer to use another E-mml application the button can be reprogrammed. 0 The Instant Search accesses a Search engine that helps you locate information on the Internet. To learn more about lnlernet Explorer, refer to its unline help A wet) tutorial IS also available to you (you must have an lSP account tirst). Follow these steps to find more tnlormatidn: open lnternet Explorer, then CllCK on the Help menu Select Help Topics for lnternel Explorer onltne help or select Web Tutorial. ietting Up an ISP Account Using the Compaq Internet Setup should be the first film“ you rlrt after you complete your online mlltm Compaq makes it s\ to connect in the Internet and etpettenee eterytlnng Il hIH‘ to otter it up for Easy Iitterne ecess using the tilteelmns‘ htrrnt, you are giten SF! t'ier- ltnttrsd I0 explore the World Wide Web " This OITL‘I ts t‘IIl)‘ u\ atlahlc in the United States. Cantitlrt. and l’ttcllt) Rico, The 50 tree hours can be used U\cr a 30, period. out-rs will yuiy Llcpetttltng on geographical location A valid cretlit card may be required to millt’tlc the tree trial tv To setup your Internet, follow the steps below: 1, Complete your onltne rcfl nation t.) Press the Instant Internet button on your keyboard OI LIOUbIQ'CIICk on the Set Up Internet Here icon on your Windows Desktop The Compaq Internet Setup window appears. 3 Follow the instructions on the screen to complete your Internet setup IMMAM: During the ISI’ account setup process, your computer wtll dial out to the ISP Be sure your motlem is connected and close any other modem applications before you Start your setup To help you get started; Compaq has an ISP account setup wizard to help you find an ISP for your geographical area Most of the instructions about setting up an ISP account are OnItncAWhCn you press the Instant Internet button for the first time, the ISP setup process begins. Follow the instructions on the screens to complete your setup, Depending on your Internet options. you Will be prompted to: I Setup your modem (Compaq recommends usmg an automatic modem detection option, it available) 2. Choose an ISP from a list ofprcfen'ctl ISI’s for your geographical area 3. Enter your name and address 4. Enter the telephone number of the phone line you have connected to your computer's modern 5. Enter a credit card number Mm: Many ISPs offer a free trial period; however, you may be required to give a credit card number before you can begm the free trial Payment is required after the tree rnui period ends [I you already have an account With an ISP and your ISP is on the preferred provider list, follow the instructions tn Setting Up an ISPAceui/nt. select your ISP, and enter your account information, If your ISP is not on the prclerted proyidnr list, contact your ISP tor ISP account setup instructions. IMPQitTAuIz For some geogiuplntul arcus. ISP rnt'orntnitrnt tin} not lie available Contact your local computer store tor names or local ISPs, and follow the Internet setup instructions that those ISPs proyide Using Your Internet Button Suite with Your ISP Account After you liztve I'inished setting up an account With an ISP, your four Compaq Easy Access Internet Keyboard buttons are ready to use! Press the Instant Internet button, and your computer automatically tipuns Mrerosniiinterner Explorcr(ory't1urISP‘s Web browser) and begins connecting you [0 your ISP Using the Easy Access Internet Keys with AOL AOL (America Online) customers must follow the steps below to get the most from their Easy Access Internet Keys, After completing these steps, your Internet Button Suite Will be optimized for use wrtti AOL 1. Sign up for AOL. 2. After completing AOL signup, sign onto your AOL account, minimize AOL. and close all other open applications. 3 Press the Instant Internet button on your keyboard, The Microsoft Internet Connection Wizard opens. 4. From the Microsoft Internet Connection Wizard dialog box, select My computer is already set up for thc lrilerneL Do not Show this wiza rd again. 5. Click on the Next button Your Internet bulIDHS nttw work with AOL To use the Instant Internet, Instant Search, and Secure E—Commerce buttons wnh AOL, first connect to your AOL account. After you have connected to AOL, you are able to use these three buttons properly. The default application launched from the Instant E» Marl button is Microsoft Outlook Express, which ts not used by AOL. Therefore, Compaq recommends that you reprogram your Instant E—Mail button to a Launch AOL button H' ing a Launch AOL button makes it easiei for you to connect to AOL. > rcprogram your Instant E-Mail button to o Launch 3L button. follow these steps Cllck on the Easy Access Button Support lCOn (chmvn helnwl found in tht' lowur- ' ht corner at tmlr tnskhllr nt‘\l [P t' . Front un- putlup mum. untt on Configure Airplay Buttons Frntn the Compaq Lzm Moms Hutton Setting screen. cllck On tilt: lnstunt E-Mail buttnrt Oncc the Instant E-Mull button [5 selected. chck on Launch a new program. From the ncxl screen, click on Choose your own program and click nn the Next button. scale the AOL cxccutllhlc on your hard time by lcking on the Brousu hulton The file should be sated in the Program l’tlcstOnlme SCTViCCS\AOL .t‘C!firy Double click to ideal the nppmprmc executablt‘ file Click once to posulon your cursor at the next dialog box, rename the button to Launch AOL. and Cilck on the OK button. Select No to exit. our Internet buttons are now ready to launch and ltcract with AOL. M25” 513 zlfycu use more than one Internet ervice Provldcr (lSl’) or Ollline Service on your resario. please follow the instructions below Right Cllck Dn um Internet Explorer icon found on your desktop. Choose Properties. Click on the Connection tat-r If you prefer AOL.'cltoose Connect to the Internet using a local area network. Ifyuu prclcr another ISP, choose Connect to the Internet using a modem. Click on the OK button. thanging Ynur ISP Inited States, Canada, and Paula Rico — If you would ike to sign up With an lSP other than Compaq Easy nternet Access, or you want tn change your lSP, tontact that ISP for account setup instructions and roubloshonting tnlurnnllinn. . Outside ofNartlt America — If you want to change ynur ISP and your new ISP ls on the preferred prowder list, you may use lht: lSP account setup leard. From lhc Windows desktop, click on the Set Up Intcrnct Herc Null. Follow tht: vmtrucllnns on the screen to cnnunt , ls ~Clllllg up an attnunt \\Ilil yum new 181) ll thc not ml the prclcrrcd pnwuler list, COHlaCl that ISP l‘vlr IICCOUfll scttlp ttlxtructlnm nnn lrnuhicsllommg llliUI mutton Saving Your lSP Account Password ll“ thc window llllll prompts you for your lSl’ account lnittrmatlon ls the Connect To WllldOW, tlu: l'ollowulg mlormutlon applies to you. Each time you cunnccl tn the Internet, you will be prompted for your lSP account user name and password. Ynnr cnmpulL‘l' Wlll save your ll‘tcl name so you Will not have to entcr it each time. If you want to save your password as well, check the Saw: password Option (click m the box). ll” the Save pussunrd option IS unuvallablc (grayed out). add Client for Microsoft Networks to your network conflguratlnn to enable it. To do thls. follow th‘ lnstructions below: 1. From tho Wlndows desktop, click on thc 333 Start button Point to Settings, then click rm Control Panel. 2. DUUbiC'CIlL’k on the Network tcon. 3. In the Configuration tah,c1lck on the Add bulmn, 4. The Select Network Component Type WlllLiOW displays, 5. Click on Client, then click on the Add button, Under Manufacturers, select Microsoft. Under Network Cliultts, select Cltent for Microsoft Networks Chck on the OK button 7 In the Identification tab, type the nnrno tor the mmputur tit Cit“ he any name). 8 Click on the 0K hulton. You may he prompted to insert the Windows installation CD or diskettes. Ifthis occurs. locate the c \wirido“slopitons\cahs diicctory, then follow the inSlflll‘ijt'lh rirt your screen. 1! Restart }i'l!l xi iiiputer liir thew tlititigex to hike eilecl The next time Vt'tl see the Connect To wtnrtiiw, the save pussuord willltin ii in he Aiulkthlu. mm ANT' Alter you l‘inish these steps (ind rtsititt your titlitlflllcl ytiti mt!) see u prompt [in ii user name and p3>\\\‘iiitl This user ituint: unti prtsswtitrl l\’ tor acccSSi g winduus. not your ISP account. it you want to Cslflbilxil ti Windows password, eitiera password and ttillow the instructions on ytiui screen You Will be ptultipted for this password each umc you start your computer Online Services The Onlinc Ei‘t'i ices itlidCl' located (m the E Start menu allows }t7ti to choose l'rom Lt list ol lSP howcvcr, some uli these lSl’s mziy not be available in your area. Currenll), the AT&T WorldNet Servtce arczi is limited to the Continental U.S.. Hawaiii Puerto Rico, and the I.‘ S Virgin Islands. Also. please note that if you try to use AT&T Worlcht. America Online. or CompuServe in Australia. New Zealand. the Asia/Pacific "egzon. Switzerland, Belgium. Latin America, Puerto Rico, or the Caribbean. you Will either incur international Iong~distance charges or you may not be able to connect at all ntemet Explorer 4.0 Features Microsoft‘s Internet Explorer 4 0 is a web browser application that is already loaded on your system Internet Explorcrd 0 has several features that will help you get the most out ofynur Internet experience. In some regions. Compaq has installed at customized version OfMlCIOSOfi intern-ex Explorer 4.0. This versmn brings you exciting Web content, including ~ Special demos ollhe coolest Web technologies. such as fulHength mu5ie videos shown in Realvideo. - Free desktop add-ens, including our exclusive Weather Window”. desktop wallpaper, zind more. Using the Active Desktop The Active Desktop is a feature of Internet Explorer 4.0 than changes the standard Windows desktop on your coiiiptitei to make it look more like ti web page (tom the Internet. With the ACli\C Desktop, you can \.t\-: links [H tilt “cl" sites you visit lilUSl til'teii right oii tout desktop Your computer mtiy ruii ti little slower when the Active Desktop feature is being used [MPOB’I'AE' The Active Desktop t'uatuiu may be ctizthicd hy dt‘ffluit on your computcr Enabling and Disabling the Active Desktop To enable the Active Desktop, use the following mstrnettons' l. From the Windows desktop, click on 33 Start, point to Settings, then Active Desktop. 2 Cile on View As Web Page. The ACUVC Desktop tenures \\'lii appear or hide rcspeetivuly as View As ‘VciJ Page is checked Or unchecked. You can also enable the Active Desktop tiy right clicking once anywhere on your desktop. When you” right-click the mouse button, a menu is displayed. Select Active Desktop, then View its Web Page to enable the Active Desktop Using the Channel Bar The Microsoft Internet Explorer 4.0 Channel Ear contains links to different Internet channel sites. Click on any of till: channel buttons to take you to that chttnncl Site. Channel bur topics vtiry according to region. ThC Channel Bar can he disabled or enabled. For additional information about the Channel Bar, go to the Microsoft web sue http:/lwwwimicrosoft.com Enabling and Disabling the Channel Bar It you would like to disable or enziblc the Channel Bur. follow the steps below i. From the Windows desktop, click on 33 Start, then Settings, then Active Desktop, then click on Customize my desktop. 2. Select the Web tzih "l. Click on the Internet Explorer Channel Bar box to uncheek it. 4 Click on OK. Sending and Receiving Faxes Yum tutntntttct Comes with tilt: tlhllfly to st-ttu anti lt‘icht‘ tutu lficlnre you tr} it) send or receive ttttcs. ttJu “tn need to hook up ynut modem Fm mutt: ntttt ltnoktng up yttur‘nttfit'm. refer to up l’ottcr that cttmt: wtth your computer, m 1 firm the Qtttc br‘t’ lMJflRItQL By default. COMZ ts lllC port usud by your tuttdom ("or telephone cnntmuntcztttnns Yuur computer thl cllhtzr come with Rlllgcenlral or the standard Mtcrosoft Fax applicattnn RingCentral Rtnchntral IS a taxing software program tltut IS lauded on ctmlIAmS in all; information ubcul sendtng ttntl rccetvtng it Rtnflttnttut tur further tttstrurttuns utmtti ustng tho ottr computer Tho rest otthts scctton as wnlt your computer Rotor to the onltttc Help tn program Setting Up RingCentral The first tttne you use RingCentrztl, the program will prompt you through at setup process. The setup process is stmplc. and takes approximately 3 to S mlnutCS to complete. Follow the steps below to sci up RtngCentral: 1. Doub|e~cltck on the RingCentml icon located on your desktop. or from the Windows dcsklopr click on the fl Start button. Putnt to Programs, then to RingCentrul, then select RingCentml from the menu The RingCentrztl Setup leard screen displays. 2. Cltck on the Next button and follow the mstructions on the RingCentml Setup Wizard screens. 2. Follow the dtrecttons on the RtngCentral Sclup Wizard screens until the Setup process is cnmplcte, Sending 3 Fax To send a fax using RingContral, follow the steps below: l, Double-click on the RingCentrztl icon located on your desktop, or from (he Windnws desktop cltck on the 111 Start button Form to Programs, then to RingCentral, then select RingCentrai from the menu. : The Rtnchntral screen dtsplays. L) Cltcl: (321 the Send Fax (ah ttt‘tnc RtllgCt‘rltrttl ‘ ttt tn the lllltll'nlutitnn ttt tlto Routptt-nts portton of lllt’ NAATH l‘ltt: lttt ttuntlter ttold must i“: t'tlltd nt. Clurtll Wlii he uttzthlc to deliver the tncystttzt- 4. Type yuur message tn the Note {told on the screen. 5 ("hot on the Send Fttx Now button You can also lax an existing document and add an attachment to ti. Reter to the onltne Help that came wtth RingCentral (or more inturmation. Receiving 3 Fax lt’ Rttthontrul is on, tt automatically receives any rttxcs thztt are sent in you and displays a message to 10! you know the tax is hetng dcltvcrcd. At ttntct. you may tv.tnt m dtsztble tho llulOmalll} wcmpl {nature on RtngCentrnl, and recctve faxes manually. To receive faxes manually, follow the dtrccttons below; 1 From the Windows desktop click on the jar Start button. Point to Programs, then to RingCentml, then select Rinchntral from the menu The Rtnchntrnl screen displays. 2. From the RingCentrul screen click Menu, then potnt to Commands, then click on Manual Fax Receive. 3. Click on View Faxes to see tr you recewcd any new taxes 4. it you received any new taxes, htghhghl the new tax and click on Open. IMLQKEAME Incomtng faxes cannot exceed [00 pages. To learn how to transfer data ltles to another computer system via your computer modem, reler to the Vlfindows HyperTerminal onllne Help. Microsoft Fax Setting Up Microsoft Fax 1. From the Windows desktop. cltck on the Start button. Point to Programs, than Accessories, then to Fax, then click on Compose New Faxt Tltc Inbox Setup Wizard dialog box appears, l’ncltcuk the Mit‘t'tmtt‘ N'rtwntit Ottlinc Sonic; t ll ‘ ‘ ‘\l ctmn“ Fax is the only box checked), then click on the Next button. The Location information ullllou box appears, iii the LilLdlzvhi information ill: lint. purtui-m the l’ullou up: steps (1. Select your upproprlutc country. li tinrur llic um (HIV) (”0th «it‘ llit' number (mm which you he dlullllg ‘ c Enter it tiunllicr to Connect to in outside llnc ll“ appropriate, u. Street Turn in Pulse lit-milling it) _\our phone setup. e éllck On uiu OK button. 4 The next dialog box will prompt you to select a fax modem. Select the approprtrito modem from the ciiolccs given Click on the Next button. is limit Answer Mode, you llu\Ci\M)Cll01CCSi ll ynu wLint it) munuully rcccluz l'uxcsl click on the default option. OR If you want your computer to answer any incoming (axes at any time. click on the Answer after rings option. TMRQRIANI; Selecting thc Answer after rings option Will not allow you to manually receive mus. lr an incoming fax notifitauon Window appears. do not click on the Answer Now button 6, The nextdlalog box prompts you to enter your name. country, and fax number. 7 Type your name, and then press the Tab key. 8s In the field next to Country, click on the down arrow and select your country. 9. Press the Tab key 10. Type your fax number. ll. Click on the Next bullon until you reach the lust setup screen 12. Click on the Finish button The Compose New Fax dialog box appears. For additional information on selling up Microsoli Fax, refer to Windows online help. Sending a fax To send a fax using Microsoft Fax. follow the steps below: it From the Windows desktop, click on the Start button. Point to Programs, then to Accessories, than to Fox, then click on Compose New Faxi The Compose New Fax Window appears. to FDllfl“ lllu mstructuuis on your screen to complete the Compost New Fux Wilfli'd You can also lax an existing document and auu an attachment to ll, Refer to Windows online help lot more inlormalion. By deiaull, COME is the port used by your modem for telephone communications. Receiving 5 Fax MPQR’I‘ML ll' the System is powered off, it will noi receive ll or. ii your computer is in Sleep mode, scheduled faxes Will not be sent, ll" you are usmg Microsoft l lite system wul w' u up from Sleep mode to receive faxes ifMicrosolt Fax is set up to iiLllOli'lflllCillly answer alter a specified number of rings” To receive Zl fax using Microsoft Fax, follow the steps liclow: 1. Double—click on the inbox icon on your Windows desktop The Inbox Windows Messaging box uppuzus. w: The inbox must be opened tn order to receive luxcs. It the fax machine |C0n is not in the right-hand side of illc Toskbar, try restarting the Inbox application or restarting your computer [MPQRIA N]: If during setup of Microsoft Fax. you did not select for the modem to answer on n specified number of rings, you must manually receive faxes. To manually receive faxes. click on the fax machine icon in the right—hand side ol’ the Taskbar. then select Answer Now is. When the tax transmission is complete, the fax message Will appear in your Inbox Double—click on the message to read it. To learn how to transler data tiles to another computer system via your computer modem, refer to the Windows HyperTerminal onltne help lMifQRTANT: Scheduled faxes may not CXCCUIC tf your system is in Sleep mode on either software application doing and Removing internal Components . I:\i( Windows and 1m) mini mitotic applications. a b Com 8 ts Jgr dea le pt,“ I“! tticnrclltu\efl|ldt:~kcttcsuritlCttlllprtcldiscxtt'llx) This 3 ‘liun tells you how in Add rmd it'mtwe the II the comma m (m WU mus, mm h oil by . , v . , , , r v , 4 . Iriltl‘itrtl t mttpOtthIS on the utl‘ltl,\tlt,\l iou mm l‘ “mg lhc Mm“ pa“.er ‘()“/0[f) swnoti on ”K. upgrrtjc your computer with the tnlluwmg tlct'rcus: Wk 0, on» comm,” DmmmcCl me Power cord - Renmvahlc media dnvm Dismnncci the mnnllm. printer. and any other - Hail] amt-s lecnml cqutrtmutt unmcctcd m the cumputcr - Memoiyiuodtiles - Replacement realdtmt: clock (RTC) battery . Peripheral Components Interconnect (PCI) or tnuuciry Standard Aichirecturc (ISA) expansion boards ~1 Unscrew iht lhrct: screws trout the truck 01 the mmputcr, as shown In the illustration. Grnsp coclt Stdu ofllic hood, pull buck slightly, then lift the hood oft the computer Cumztct an aulhorncd Compaq denier, reseller, or m r icc- provider for information on purchasing optional hardware and upgrades for the system. It you preici . you can order optionrrl hitrthttttt,‘ and upgrades tor the ststc’m nu the Internu: at M\\“.culnpuq-Al- , homecom. For additional information about the internal ~ components, follow these steps to open Compaq REVIDVIHQ ”75 Computer "0017 Diagnosucs' from the Windows deskto , click on the so Start button, Point to Settings, mall click on System Board Control Panel. In the Control Panel window, double» click on the Compaq Diagnostics icon.At1er a brief pause. during which the application analyzes the computer, Compaq Diagnostics opens. CAUTION: To prevent damage to the com puter. you must become static-tree by touching an unpainted metal surface or screw on the computer housing before beginning these procedures. Also, avoid touching any exposed metal on the option board/chip or on the computer circuit boards during installation. WARNING: Computer damage or personal injury could result it the computer is not unplugged prior to opening the case to and memory or other opo'ons, WARNING: To reduce the risk ot electrical shock, always ensure that me modem line is , , , . disconnected from the telephone ham/om while The System Board, wowed from the front, light-hand srde you are installing the system or any time you open the hood on the system [MRQRIANL For information on turning off the computer, refer (O “Turning Off Your Computer Properly" section in the “Usrng Sleep and Power Management“ chapter, Bclow you will see a drawing of the system board and u mhlc that lists each 01 lht: upgradeable Componu'tts _____________———— Compaq Presario System Board Pct/ISA Combo Sluts on riser hoard PCI Slot on riser board RJ-45 Connector tor Ethernet to Maps Ethernet network connector System Memory DIMM Sockets MP- 7 ___/—F’ pig battery Removing the Computer Hood ‘r tplcttlrf rin- ciinmuicr fin r - ml Mid rcrluccuwm urcx. rinnpiizn the mar in; stcps, Installing an Expansion Board You can lnstull an expansion board in the computer to increase performance and give the computer addltional l'llllctltmzlllt) _ An example ls A vldeo errttl. Your cumputet r, equtpped with .t PCI slot hid u l’CI/ISA ennlhtnallon clut. Lottklllg at the ‘mnputcr from the r mr you can see the twtl holtzontaldlms on the right hde. The upper slut 15 the Pct/13A Combmflllon altyll and the lower slot will accept tt FCI board. The stmlhlnatlon xlct glVCS you a shame tn the typc< tit hoards you can metal]. but only one board can be installed tn the combo film Out: oftile alots may already he filled with a modem. dcpendlng on your contlghmtlon and the region m which you live. With it modem installed, (even it ll‘s m the combo slot) you have only one slot avallahle for cxpansmn. IMP! B AV [1 If yeu clleme to initttll an lSA expansion card, it must he lnsthllctl in the top slot. Pct cxpunston cards" may he tnttalletl ln either slot. Follow the lnsUuChunS below to lnstall an expunsmn hoard tn the open expansion slnt on the computer llsel board. 1. Read all of the insmllauon procedures for the P0 or ISA devlcc you want to install. 4 Refer to “Removlng the Computer Hood” and remove the hood 3. Locate any needed connections on the system board. Refer to the system board illustration for help locating the slots on the rlser board. Expansmn card retention bracket, 115th a screwdriver to remove expansmn knuckaul coverr 4. Remeve the expanslon card retennon bracket. located on the back of the unit. 5. Insert the lip ofa screwdrlver lnto_one of the belts on the expanslon slot cover. Ease the screwdriver up and down mm! the connectors‘holding the cover in place are broken Repeat lhts pmeedure ln the other llnlc. Dt» t the cxllunsmn 51m t—mer. 6. Press the PCI device into the slot on the system beard, using a slight rocklng motion. Replace the expansmn card retention bracket to secure the new card tn place, T Replace the head. The Customer Upgradeable Bay titrmpuq plenum Models 2200 Scrlth. 1500 Sent-t and the Model 2400 ES computers have a customer adeahle hay lflCflledJllsl under the CD~ROM dt-tvt: ”in IllSldll u ltttlltlvahle media drlve UK a seetmtl 5 Indt hard dlsk m llllS expnIISlOn buy Follow these steps to install an expansion drive lll tht: buy 1. Remove the hood according to lnstruetlcns tn "Renlovtllg the Computer Hood". Locate the llttrd drlve cage assembly and remove the two vertleal screws on top ol‘the cage Remove screws Slide dnve cage to the rear, lift and turn over. 3. Unplug the hard drive cable (you migllifiltd ll helpful lrl mark file cable and the plug for later Identification.) Slldt: the cage toward the rear of the chaSSls whllc carefully llfting it up. Turn the cage ever and rest it on the power supply. 4. install thl: new component accordlrlg to the manufacturer dlrECllonS. Bottom mounting holes are provtded for attachment of the devtce 5. If the devrcc you‘ve just msrallcd is a removable After installing a drive in the expanston hay. the drive media device (rim/r or a Zip drive) you wrll need to designation letters may change. When you restart your provide access through the front of your computer, computer, Windows wrll recognin the new time and asmgn a letter to it. As A result you may need to update somc of your [Mlli assignments 34 new out the plasrm cuvcr on the front panel if necessary 3, Remove the plastic plate from the expansion buy opening Grasp it in the center With two fingers and pull firmly To provide frantaccess ID/ a removable media d/lve, use a screwdriver to remove the Messrs knockout b. Remove the chassis knockout plate With a screwdriver. It 15 suggested that you insert two flat head screwdrivers into the holes in the knockout. Rock the screwdrivers up and down. working the plate loose, When the plate works loose, it may be discarded. 6. Reconnect the hard drive cable. Thcrc is an extra power connector provrded for the new device — ll comes directly off the power supply Be sure thc new drive has an IDE data cable, or you will need to buy one. They‘re available at most computer supply stores. Plug the cable mm the connector located closest to the rear of the unit 7 RCinSlall the dIIVE cage With the two Vertical screws, Replace the hood. 8. Plug your computer buck Ill and power it up lnstall any necessary sot'tt , - for vnur new device Installing Additional Memory Adding memory can inclcilsc your computer system and soi’rwure performance You ttttiy wnnl to eontzie ' Compfl . ttturtzed denier. mutter. Or‘rervwc p10\’|rlL‘l‘ istztll CXlril memory To ltnd out how much memory you have installed, cltcl‘ the 321 Slafl button onllte Windows desktop Putttt to Settings, then click on Control Panel. In the Control Panel window, double—click on the system tcnn Computer memory tnlortnalton to in the General tab Before adding memory to the computer, you may first be required to remove cables or system hoard components. such as exlsllngl)”\fl\15.lf)‘ou use nun— Compaq memory modules. ensure that a Compaq authorized dealer, reseller, or servtce ptoy‘ider installs them in order to avotd potential warranty lSSLICS CAUTION: Use Synchronous Dynamic Random Access Memory (SDRAM) Dual lnline Memory Modules (DIMM) only Tne DlMMs must support Serial Presence Detect [SPD), version 1.0. To add memory to the computer. follow the steps below: 1 Read all of the installation procedures (or the memory you want to tnstail. to Use the lnSLruEklOn~ tn "Removing, the Computer Hood" to remove the hood from the computer. 3. Locate the memory slots on the system board. Refer to the system hoard illustration for help locating the memory slols on the system hoard inserting a [WM 4 Align the memory module in the DIMM slot and firmly press it down until it clicks into position B. then push the DFMM latches Q in to secure the memory moduli: 5. Replace the hood, Reoonliguring the Computer Usually. whenever you add memory or new littrdware to the computer, thoows automatically detects it. it Windows does not otttotiiatictilly detect the new liiitdntite. tuitttuet lltc Cottipttq dulhOrlZL’Ll deuler. texellct. Ul run too ptovtdci Replacing lhe Real Time Clock Battery Your Cotttpuq Presurto compulcr Conlatrls u small “aim” in IllJilllrllI’l )\lt:||l euttt‘tguruttntt wtitte ptitrer |> turned till Tins lttlllcly stttrttltt ltlsl a number trt y 5,17ut eventually wtll need to be replaced Follow th so Slcps to remove and rcplttcc your RTC battery IMPQR l ANI Be sure to observe battery polarity when ttisriiihtu:t tlte lcplflifmt’nl tiuttery or you could damage utrctittry in your computer the positive (+i xtdc laces UI’. t RClCl to the rettttm "Retitttittng the Computer Hood“ and ttzmovu the hood t J Locate the battery retainer near the edge oi” the motherboard, JUSl behind the floppy drive assembly 3. Push the small locktng tab towards the center of the unit to rclcuae the battery. 4 Place the new battery under the renaming Clips and presg do“ ll to snap into place Service and Support Lonipiiuj included several llmtn'i’lllvc support tools to make your computing expertutc ezisic. should _\nu haw. problems With your computer tirst consult the Sltlvlng Culnmon Computer Pruiitmm stctrrm: vou may he able to solve the problem youricll it not, revrew the tools in this section1thc are often useful l’i l’ilidin solutions to inoic complex problems ifmuliy. icfer to the Compuq Limited wimniy Slfllcmcnl (included With your documentation) to obtain your local Compaq SerVicc iclctihonc numhcr Extra Mlle Service or Companare ,: mu Mitt Si'rtrlt't' tumult/(mi Doubl sLlICkmg on the Brim Mll'c slimy or Cl/Irlpanflre icon provides access to [he following tool. Carbon Cnpy Suppurl Allows computer problems in be dlagmd remotely by a Comm technician (not available In all lucalicnsl Compaq Service Pm'lldci auicr‘liotm some imitates via Connection the internal tsunwate not available in allocations) Compaq Diagnostics Diagnoses ntoiilgms wtm your Lawn/En muvlfles an easy way at [necking sistetn attnbutL's System Tanls Snoncul in windows system tools Welcome mintmauan about comm Service Connection Anti—Virus System Tools A computer vtrus is a set of software code instructions that damages or erases dotai work filcs or programs on your computer. Your computer can become “infected" when you introduce contaminated software or files into it, The most common virus source is an unknowingly infected diskette borrowed from a friend or business associate, Some indications that your computer may be infected are: - Strange characters or crude Statements suddenly appearing tin-screen - Hard drive, memory, or software error messages - Damage to filCS and/or directories for no obvious reason 0 Strange responses to ctiiiitnzinds Tilt: unimrus soliwuie supplied Willi your Compau and destroys with it high success rate. However, l’icsal'rt) Pufsollili Cotilpulci‘ dc! software vtru. since hundreds nt'nuw Virllscs are crealcd each month, it is very liriportntit to updutc the unit—Virus lutll frequently. Ont: year iii true updates is provided automatically Via the Internet installing Anti-Virus Software Using the Selective QuickRestore CD IMPQIB AN . You need to save your work and close all applications before starting the software installation process, To install the anti-virus software I. Insert the Sifil’Ci‘lll’ QuleRcSIOI/J CD lhzil was packaged With your Presurio. From the main menu choose the Custom Restore button. to Click on the McAjcc Virus Scan icon. This begins the QuickRestotc process Once the blue main menu scrccn appears, choose option I and follow the on screen instructions. Your computer automatically results several times during this process 1 The computer wtll automatically restart once QutckRestorc is complete The McAfee Virus Scan program is automatically placed on the Start Menu during installation To perform a scan, click on 35 Start ihcn McAfee Virus Scan 4. As the application scans the computer memory, you Will see a progress bar, When the memory scan 15 complete, the Anti-Virus selection screen shows 5 Select the drives. folders, and/or files you want scanned for VlrUSCS by checking the appropriate boxes and entering any required information. 6. Click on Scan. Il’ infected files are detected, information IIhQLH those infected files is visible on [he lower part ofthe Virus Scan WIndOW 7 Once the scan is complete. click on Exit to return to the Windows desktop. Once the Anti-Virus application is insmlled. You will notice a red. white. and blue shield-shaped icon on the lower right of your screen in the Task Bar. This is the V»Sliield icon. When this icon is Visible, the virus shield is active. Click on tho V-Shicld icon to see the results of the last uutoniattc scan, Installing Anti-Virus Software Using the QuickRestore CD L‘LHEQB ANT Vuu need to saw your work and ii vi~ before blltllm" lllt' stiltuure ~ liiutt t T , install the. El tiziix cot'imiu turn on your computer Alltnt Windows it) start . trt tll‘: (Jillilth‘fltllC CD - 3 Click rm flsiart. then Programs. tllcn Windows ietpiorcr J Double elicit» rut lllc uituc Etiittattllng llic Quickllcatorc CD. it your CD ROM dritc to not l):, choose the appropriate letter (or your drive, Dtiiiblt-cltck tilt the Subdircctory McAfce 6 Doublerclick on the file Setup. liullow the remaining directions. Use the default Ci t‘ulues arid scltct Yes for all prompts. 8 When lltl: installation is complete. you Will be pmmptcd ll‘ reliant 3t‘lll’ Cilml‘ fill’g iR ANT' First remove the QuiekRuswre CD and then select Ylix to autotiiatically reboot. Do not reboot With the Quicchstore CD still in the CD ROM drive, or you Will lost: all data on your hard drive. Alter rebooting, it you see an error dialogue hon stating the CD is not in drive D:.c1ick on Close. Emergency diskette The anti-virus application allows you to makt: an emergency diskette, You can use the emergency diskette to perform a scan if your hard drive hcconies inoperable due [0 a virus. If this capability IS available. we strongly advtsed you to make an emergency dickette as soon as possible —yau wo/i ‘r be able ta make one when you most need it.’ To make an emergency diskette: l Save your work and close all applications 2 Insert a blank diskette into the diskette drive. Open the anti—virus program Click on Create an Emergency Disk, th Note any instructions provided tin—screen on how to use the diskette. 6 When notification appears that the emergency diskette is ready, remove the diskeue from the drive. Write-protect the diskette hy sliding tilt: iali on UK: back left to the up position. To use the emergency diskette: Haiti Power 1 Turn the computer ol‘f by i iOni'Ofl') sit. itch J "u ri iiif eii, 3. Turn the computer on and follow the on-screen instructions The emergency disk scans tor vimses in the MS-DOS mode, nor the Windows mode. It takes longer, usually t‘i Hlll‘lllt:\, tie-pending on the SlZG of your utiiiut if, hand drive unit lltt.‘ niimhei ot‘ files it must semi Carbon Copy 5.0 (not available in all areas) ll‘you are still unuhle to resolve a problem after consulting this manual the Carlton Copy 5.0 tippllcutltin allows a Compaq technician to remotely llJn dizig ostic tcblS on your computer via your modem if your system is equipped With amicrophone and speakers, VGICC communication during the diagnostit: session IS poss'ihle. Yuu do "at have to move your computer from your home or office. nor do you need to follow complicated lllerLlCUonS— tilt: technicmn docs it All for you through your modem. To use Carbon Copy: i. When you t:\[7¢l'lcl1CC a problem not covered in this manual call the Compaq customer support number for your region listed in the warranty statement or the online phoncbook, to The Will service representative ask you to double» click on the Extra Mile Service or Compannre icon. 3. Click on Carbon Copy 5.0. Click on the Wait button. The servrce representative will explain how you must authoriLe access to your computer through the itiodem and the Voice Chat option. 4. The service representative wtll tell you to hang up and wait for the incoming diagnostic call. Once you have authorized the connection, it your system Is uqutpped Willi a microphone and speakers, you will be able to speak with the service representative using Voice Chat. Compaq Service Connection (not available in all areasl Compaq Service Connection Overview The Compaq Service Connection, installed on your Presario, is an innovative way of correcting problems before they begin. The service automatically sends free software updates that will keep your Presario operating in peak condition. Small notices appear on the bottom iiglit corner of your screen once an update IS available You have complete control over when you install updates Should you wish to manually control this process, please follow the steps outlined below Usmg Compaq Service Connection To 1'iitti0ti (ft‘mpuq ‘Iui'i'it‘c (‘iitiiti‘ttitiriz M: if the Compaq Service Connection icon is Visible in the Task Bar, the service is already aCllVC It not, follow the instructions below i Dt‘ullli' cliut un the thrn Mile Srt'vii'c in itnu iuuiul un nun lltwkltip runninqm Doulilt- Click on ilit- Compaq sun ice (‘uuucctiun lClm. Al thui piiiiil the Compaq Service Connuciilm will remain active and will be ready to perform updates Wht’li ring on the lnteinci To Turn Off Compaq Servltt Connection: t. Follow steps to mm on ls) Click on the File menu 3. Select Shutdown BackWeb. How it works The Cuinpuq Schict‘ Cannuctiun opurnus in mu otlnd while too are domg Other thtrltjs on your ”up. - a You Will Mil) be uniru in. ; » ulicn n yuticu nppeurs on your sclcen. If you are actively using your modem when the Compaq Sewice Connection initiates an update, it waits until the madam is idle before downloading any information. You will not be interrupted while using your web browser or e-mail programs. - Double-click On the Notice. usually displayed Extra Mile Service or CompnqCarc Icon, to reveal the updnic identification You mziy accept. postpone, or delete the download by clicking the uppropriatc button ~ If you ignore the Notice it will disappear after a minute or two However, the update will still be available for you to download Cit uny time during the next ten days. . Updates are available for ten davs. - If you have not downloaded the update Within ten days. it Will automatically be cancelled Tu size which updates you lim‘ dmirilauded and which are siill available, double~cllck on the Compaq Service Connection icon located in the Extra Mile Service or Companare icon on your desktop. The screen shows a list of updates Lind indicates which have not yet been accepted. Compaq Service Connection Privacy and Data Security statement Compaq Service Connection is COlflmlllCd to providing you with beneficial software updates and information. Ntlllrl’lcisnnfll information llillilud it) youl l’C‘s Model Number, Serial Nuinhei, aiiid Stitlwutc 1D files is cuiiiiiiuiiicuted to our server, uiitt filt‘s sum to your PC All: protected by u purmuulimi security numhcr (like a I‘lN) to ensure that you receive the correct iiitoriiiritinn. Compaq Service Connection does not lizlre. or send over me liiternci any personal iiilornizition. tiles, Ordntrl on your system. ll" you no luligci Wish to receive updates trorn Compaq Service Ctlnnccllnn, then you can turn it on at any time, Using Compaq Diagnostics Compaq Diagnostics prnVitles an easy way to perform system checks and diagnose problems. Wlicn you tlUllhlL‘rClle oil the Cumpuq Diagnostics icon located in the Extra Mile Service or Contpanare icon l «in your desklop. a prowess lint appears while 2, ul ihu ilppilcflllon annlchs your compuiei tor information uhout its components Alter it minute or so, ti summary screen with the component inlormuiion appears. Ai ihe top of the screen are eleven icons Clicking on these icons displnys int‘nrniniiun about that component. Below the icons are five iahs Overview, Test, Status, Log, rind Error Overview Opening screen, contains inlormalion about your computer Test Select me‘dwces you want tested Status Shows progress (ll tests and faults detected Log Shows a record at all devitetesm and detailed results Ermr Reports uetails of errors detected Testing your Equipment You may conduct a Quick, Complete, or Custom test It you choose the Quick iesi, ll can be run in either the Inte vc or Unattended mode. Complete or Custom tests are done only in the interactive mode, since they test the audio rind Video components of your computer. You must be present to confirm the test results. Complete tesling takes about ten minutes. The Test lab has four main regions Type of Test, Test Mode, an information window, and a component [tit [under the Type uchst box). The component list resembles Window Explorer. click on the + to open u component folder then on the component in get lnllirlnaiion nhoui it The iiil'orrnation WlltdOW may l ow ttirtliiti tests lhiu :iin he performed on ct-rlziiii components. You can request any or all of these sub- tcsts. To run a test: 1 Click on the Test lab . (house th iypr- uiicxt — Quick, (luiuplete, rri Custom. ln Custom. you Will need lU check the horns rn the component list inr ear—h lust you nnnr You can select Quick Or Complete as a start point lot a custom test it you choose audio or visual tests stay with lhe comnitterior the interactive test portions 3. Clio . on the Begin Test button at the bottom of the scrc ’l The Status tab Will automatically replace the Test tab on your screen You can (riiiow rite progress of indwrdual tests on this screen. When the (Csis tuc- complete, the progress bar |il tiic Status screen will be grccn it‘the icSl passed and red it failed The lower part oi this ml) gi\'c\ ilClItll< oi the issis corned out The Log tab lists all the tests and also giies itiiurniatiun atioui the nunibci at times each left was run, the time taken for the test, and the number of errors detected. You can save this information by clicking on the Save button at the bouorn oi“ the screen The Error tab provides details about errors detected, including error codes. This code is useful information for a Compaq lcchntcmn, who can advtsc you what needs to he done to fix your computer Selective Quickflestore Depending on your model and/or geographic location. you may have a QuickRenurc CD or a Selective QuickRermre CD The QructRerrare CD provides only a Full Restore Option; the SUIECHVE QuickRermra CD allows you to choose a Full Restore, Typical Restore. or Custom Restore l. Full Restore: Returns your computer to its original prcinsiallcd software state. rcl’oriunts your hard drive 2. Typical Restorei Rciiistalls your basic Compaq drivers and applications Wilhflul reformatting your hard drive. 3. Custom Restore: Allows you to select which Compaq drivers or applications you want to ictnstall Will’lOul rclorrnatitng your hard dere. IMILQKLANI‘ Read through all oi the information below before making a dBClNlUll. Full Restore Full Restore rcturns your Presario Computer to its original preinstulled software state. it rcformats your rxl t’rtivt: and removes all data from your compurer. A l rill Restore mny tote tip to one hour in complete CAUTION: Fun Restore destroys all data on your computers hard disk it you have added personal files, software. or data since you purchased your computer, backup or copy this data to diskettes below proceeding ill,— To pr-ri'nrnr a Full Restore (in your computer, follow the steps below: 1. liisctl the QuickRnimrk CD into your CD or DVD drive. The CD will automatically start. From the Main Menu, click on the Full Restore button. The Full Restore monu Will display. a; Click on the Start button tti begin the Full Restore The computer automatically restarts With the (Mirer'rmrc CD Once your toiiipuier rcfitrliii .i lilui: DOS screen Will display. Al in the menu that appears, select Quicchstorc and press the Enter key. 5. Using the up and down arrow keys. highlight the language you want the Full Restore program to use. riren press the Enter key. The Important Notice screen appears. (a. Read the notice then press the Enter key to continue. The Welcome screen appears. 7 Read the message it you W|Sh to continue, ensure the Yes option is highlighted and press the Enter key. The Software Selection screen appears 8. Highlight the selection that applies to your spectfic Compaq Presario modul number and press the Enter key. The Software Verification screen appears. 9. Be sure the correct model selection appears. Using the arrow keys. highlight the Yes option it' the selection is correct OR highlight the No option it you must change your selecuon and press the Enter key. The Warning screen appears 10. Read the warning message and be sure you want to restore your computer software back to its original configuration. Usmg the arrow keys, highlight the Yes option to continue or highlight the No option to exit erir-kReniorc rind press the Enter key W: If you have not copied or backed up your personal files, software. or other data onto diskettes, THEY WILL BE PERMANENTLY DELETEDl During the restoration process, a status bar indicates ht- percentage of software loaded onto the hard dlsk, xttw tht: [L‘slol‘r’llion proccs< is complete, remove the 1 mm Fl? tiorri your tnmputcr, Press the Enter t . ‘t‘xlrtlt imir f‘tit‘nputer lrt ~l r ;:7Iilrltl\cr rcstartt you trill need to know mut «- ecrtic model numhcr to ctirirpletc the Full thtitt‘ (lrth tn \ lltc mutter ruirnher is located on the iron your computer. Depending on your computer h... n run nut itlw‘tht‘ mkultticlt‘tlrtmliu”) register yor- computer again. Lb llQMAJfl' Once the Full Restart: lS cotiiplett:v ytl ntll need to provide the startup intormatiort again to rrstzill \\'indows. this includes the Certificate of Authcnticity number from the cover of the Microsoft tts Guitle, youi time zone, lltc time and dritc. Typical Restore . l Restore rtjlnslliils vriur basic drivers and Ur ur, “nuns rust nL‘rL‘ prunu uJ tnr ).tllll “impure; I! ll not reform-at your hartl drive or destroy data. MM. You may lose customized settings you created wrthin application. such as custom toolbars Tu tierform 3 Typical Restore, follow the steps balms: 1. Insert the QuickRerrore CD into your CD or DVD drive. The CD wrll automatically start. to ( hair on the Typical Restore button. The Typical Rrstore menu wtll display 3. Click on the Start button to begin the Typical Restore. 4. Select QuickRestore, their press the Enter key. The CD wtll automatically EJeCl and a green screen is displayed Press any key to continue the process. Once tht: Typical Resttm: ls finished, your computer will automatically restart, _—_____.___——— CAUTION: Once the Selective Duickflestore CD ejects, the Typical Restore tiles wrll continue to complete the installation. Wart until your computer automatically restarts hetnre continuing any other programs. Custom Restore Custom Rcsrore allows you to select andjnstzill 2] single driver or application on your Presario Computer. li WI“ not reformat your hard drt‘~'L' or destroy data IUI’QR QNI' Your .r ‘1 created nuliiri Sm r.t it i r itil ..s tuxtttm y l w tustrmiizctl settings To perform a Custom Restore, follow the steps below: 1 Insert the Quick/texture CD tnttt your CD drive The CD automatically starts [torn lllt‘ Matti Menu, elicit rm the Custom Restore luiitou The Custom Restore menu is displayed 1 Cilck on the driver or application icon that you mint to reinstall The Custuiii Restore starts, Sclcu QtiickRestorc, then pr s the Enter key The CD will Automatically vic and n "(cull sulL‘en is displayed Press ny y it) continue the process Once the Custom Restore lS Finished, your computer wrll automatically restart. cAUTlDN: Once the Selective OurckRestare CD elects, the Custom Restore tiles will continue to complete the installation. Watt until your computer automatically restarts helure continuing any other roorams Repeat steps t‘4 to rCllllill its many drivers or applicant/lb at you ire-uh PC Diagnostics PC Diagnostics is also located on the QuickRermre CD. To run PC Diagnostics‘ 1. Insert the Quick/(arrow CD into the CD drive. 2 Restart your computer by clicking on E Start. select the Shut down option followed by the Restart option. 3. Select Diagnostics from tilt: menu that appears and press the Enter toy 4. Follow the steps on the screen to complete the diagnostics CAB Files Ifyou add new hardware such as a printer or a gumcpnd to your computer, you may be prompted to insert the Windows installation CD or diskettes. If this occurs, follow these steps I. In Windows Explorer, navigate to the WINDOWS\OPTIONS\CABS directory on the hard drive Open the WIN 95 directory (or WIN 98 directory) 3. Click on the OK button and follow the mstructions on your screen, Drivers If a driver rs accrdcmully deleted 01'th Upcmling 535mm |s r nsmllcdl the driver subdimcrory allows lCSlQlJ [he mdn “ll“.l drums rather m3“ (cw nu all ongml Mum: The drums ml mu rcslurc m Ala/m, Vulm Tmu'lzpad. Dis/jinx Arm/m and CDVRHM To reinstall a driver: 1 Fm“ um Wyndmw dcfldop, clvck rm 333 Sun. pom! to Programs and clrck an Windws Explorer. Nnvrgalc lo lhc CPQDRV folder on the hard dnvc and double-cllck on u 3 Doublcrclrck on rhc dnver you need to rcmsmll. 4, Follow rhc un-scrccu lnslrucllons. Drums “my alio ha rem allcd from the Sulcclwc Qulcchstorc CD (nol uvullablc In all arcnslv gn olving Common Computer Problems scion: you Call ioui mt zi: Compaq Customer Support II the prohltrn in. l ll\lL‘\l liulow, loot: Lil tlio llitllt' iotime, st-c it your wmputcr s problt-io is listed or iliu ctiiiiplcic iioolntmrmring suction in tho (orirpmi iogustlioi follow You sou sm- Ilint: ‘mo‘ money by Cmtomci Summit sumo lmlinL' Tliu Htitliiiuiitiniimi zliininoiing lllC~C nit-mint xyriorcoireci prohlcms for further help ix also or tlirs location yourscll Solving Common Computer Problems Possible Cause Solution Audio Problem: No sound from loudspeakers Audio is muted - Press the Mute button on the Easy Assess keyboard - lick on the Speaker icon on the Windows tastbor 0 Deselect the Mute option in the Volume dialog box yllctlid - Reset the volume levels by Ellean on the Speaker icon found on the right Side oi - r olume Up button cri ycii' ' the toskher. , Audio cables are not connected Pieter to the Buick Setup Poster tor instructions on how to connect your speakers to your computer Problem: Sound is dlstorted Volume is too high - Press the Volume Down button on your Easy Access keyboard . Reset the volume levels by clicking on he Speaker icon found on the right side at the iaskbar CD/DVD Drive (not available on all models) Problem: The computer cannot read the disc in the CD/DVD drive CD/DVD drive is not recognized, Tum oft the computer through Windows wait 30 seconds then turn the computer back D“ Disc has been inserted upside down Elect the 0155, turn it over‘ then reload The lahel on the disc must be facing up. Disc is dirty Clean your disc With a to cleaning kit (available in nomputer stores). Diskettes and Diskette Drives Problem: Diskette drive light stays on Diskette is incorrectly inserted Remove the diskette and reinsert it Continued Diskettes and Diskette Drive problems continued Possible Cause Solution Diskette is damaged Use another diskette, or Check the diskette by “inning ScanDisk ‘ri the t’ilinriot'is desktop r‘ick on the Start button 2 Point to Programs their in Accessories then to System Tools 3 Click on ScanDisk. Application (riiiiiiiiiu from uisi . : l-inii other applications to Si’u ii the piohleih persrsts ii the problem uoesn tDCCUi iviih damaged other applications or diskettes reinstall the application that was on the diskette Problem: Diskette drive can't write to a diskette (new information Is unable to he Stored) Diskette is not formatted Format tire diskette (Refer to your Microsoh Windows guide or online help) Diskette is eriBrpmtDCtEd Remove the write»protection (slide the small black tab on the back at the diskette to cover the hole), or use another diskette that is not writeoiotected Diskette is damaged. Use a ditteient diskette. Diskette drive is damaged Contact your authorized Compaq dealer. resellen or service provider lor iurlher assistance. Prohiem: Writing to the wrong drive Check the drive letter in your path siatemeot Deuhln k on the My Computer tCOli Oil the Windows desktop to tind the correct letter oomgiiwdn ui yliuf hard drive Problem: Not enough space is left on the diskette The file you went to save is too large lot the - Delete some information stored on the diskette free space on the diskette, Use another diskette. Use a tile compression program (such as WinZip) before saving the file i - Use a diskette with higher capacrty such as a Zip disk LMP! RYAN : Take extreme coir) not to EEEidE'llalh/ delete imDUflEHt information StnlEd on the diskette Problem: Diskette drive can’t read tire diskette Diskette is nottormatted Format the diskette keier to your Microsoft Windows Guide or online help Diskette is damaged Use a different diskette. Diskette drive is damaged Contact your authorized Compaq dealer, reseller( or sennce provider for further a55istance Problem: The diskette doesn'ttit in the drive Wrong diskette tyne tor this type of drive. The ‘iAdrmegabyte floppy diskettes and iOD-MB Zip disks use separate drives. Use the right drive tor your diskette Fax/Modem thlem: Fax/modem disconnects while communicating with the other system The modem is connected incorrectly Reier to Computer Setup Posterior an illustration of your modem connection. Continued Fax/Modem problems onnlr'nued Possible Cause Solution Problem: Modem doesn'tconneclatSGK one iiuinhizr moulded by your lSP to connect nt The site to “ilCi'i you‘re Cili‘i’ito‘wg noes“. ~ you arc using the c support you mayrlo: tic-tie useo it l' t right phone num‘nm to connect at 56K . Make sure your lSP supports 56K Vriu may not be able to connect at 56K due to phone line capacity constraints Consult the Modern suction ior more liliUllihfliDil Prohlem: Fax/modem doesn't respond to the lax/modem software Fax/modern software is incompiete Ensure all sottware components are installeu on your computer, More than one deVlCE lS a55igneo to a COM Be sure there are no other domes assigned to the same COM port as the tax/modern. CONNECW‘ l From the Windows desktop. click on Start, 2 Point to Settings, 3. Click on Control Panel. Double—click on Modems Ensure that each COM port has no more than one device assigned To change a modern‘s COM port, open the modern Properties dialog pox. Ehect: that the telephone cable is plugged securely into the wall outlet Consult the Quick Setup poster; Fax/modem is no: connected properly Problem: Difficulty communicating Willi the tprmodem Fax/modern softy-are maybe conflicting With Certain applications may conflict With the (ox/modem software EXll from any applications other applications you are running but not using. The other system hangs up Redial the tax numberr The telephone line is very noisy and the call is Redinl the lax number I! the problem DErSlSlS‘ check with your local telephone company cut on Normally they Will provide tilters that may help to reduce lirie noise Also check your telephone and iax/inorlem connections It they are lost a little loose. they can cause noise on the line You have call waiting on your telephone line Contact your telephone company to find out how to temporarily deactivated call waiting and an incoming call disconnects your (in the US type '7u alter the mooem phone numoer) modern Another telephone on the same phone line 5 Ensure all telephones connected in the same phone line as your lax/modem are hung up taken cit the hook. properly. Digital FIat»Panel Monitors (not available on all models) Problem: Screen is blank Vour computer may not support digital (lair See your authorized Compaq uealer or reseller about CPU support lor the Digital woeo panel monitors Flat Panel Por‘l lDFl’P] Problem: Cannot find video connector on rear panel of CPU (or digital flat panel monitor Your computer may not have a digital llat« See your authorized Compaq dealer or reseller about CPU support lor digital flat-panel panel port lDFPPl, monitors. Continued Digital Flat Panel Monitor problems calm/med Possible Cause Solution Problem: The display only fills part at the screen use; riot summit yeu' rescuer FF'“ r - 4 Willi} Se ‘ ,l lletansiir‘l nioriilors support uplo l024 x m reconfirm " "r "i“ r resolution "Cfllflg intlw, Display drfllnrl tirix l Cl It; UH Start. 2 Point at Settings and click on Control Panel. 3 Douuie'click oti Display. Problem: Green power light is flashing ‘lie monitor does not support the Video FP400 and FP500 Series digital llal'banel monitors support up to 1024 x 768 resolution resolution setting at rblresh rate mode Connect a VGA monitor temporarily, and change your resolution setting in the Display dialog box: 1 Click on Start 2 P0iht at Settings and click on Control Panel 3 Doublerclick on Display. Games Problem: Games crash lrequently Tire ulFsClt/‘fill dispia) tS enabler: loi ru‘luilic Curt on the Easy Access Buttons icon, go to the Configure (in-Screen Display dialog changes box. and disable the on-screen display selections (or WAV and mm Hard Drive Possible Cause Solution Problem: Hard drive error message appears on the screen or the computer stops running Hard drive has bad sectors or has tailed See your Windows Guide lor instructions on the Scannisk utility Contact your authorized Compaq dealer. reseller, or service oroVider Problem: Drive Fault Protection error message at startup An error has occurred or may soon occur on Call your local Comoao Customer Support number your hard drive Problem: Nun-system disk error mesage Your computer is trying to start up lroni a When the indicator light on the drive is olt. remove the diskette from the drive, then press diskette that doesn‘t contain startup soltware. any key on the keyboard Problem: Hard drive operation seems slow The information lites stored on your hard disk See your Windows Guide for instructions on the Scahbisk utility Check for lost allocation may be lraqrriented. units by running Disk Detraomenter 1 Click on the Start button on the Windows desktop 2, Point to Programs, then to Accessories, then to System Tools, 3 Or olrck an Disk Defragmenter Continued Hard Drive problems Lullbnued Possible Cause Solution Problem: Hard drive activity tight stays on without blinking nick Check lor lost . , unn og Dish DCilangML“ ‘i C On the Start t 2 Point to Programs then to Accessories, then to System Tools. 3 Cllckon Disk Detragmonter “ astorcd it uh t‘itv’ Vt’imiows Ct’L~Mni\ Hardware Problem: The computer tails to recognize a new devtce as part oi the computer system The new dance 5 power swttcli is not turned Turn on your computer through Windows. turn on the new dot/ice, and then restart your on computerr You have not reconfigured your computer - I! you install 3 Plug and Play hardware device Windows recognizes the device and alter installing a new device. aummatically conhgures your computer. - ll you install a noanlug and Play device. see the devtce documentation tor configuration iniormation. G be sure the dewce is properly and securely connected to the ll‘e ccute conneciing the ll€\‘- [feVlCir to your Plug in the power corn 2 computer lS loose. or the deutco power cord ts computer, oneo v t! turn on your computer through Windows then turn it back on wit ‘ changes Shut down and turt When your computer advtsed you c to the system contigurationr you did her You will see a message ng you that configuration changes have been made Accept accept them. these changes as instructed, Keyboard Problem: The computer doesn't respond correctly to keyboard commands or typing retiooard connection is tziul'y Turn olt your computer through Windows check that the cable is securely connected to the correct CPU connectori then restart your computer. ii the problem persists, see an authorized Compaq dealer or service technician. Problem: The computer doesn't respond when the Sleep button is pressed on the keyboard The computer may not be asleeo. Press the instant On button on the CPU to turn on your computer Memory Problem: Computer won't turn on Computer has wrong type of memory Reter to the SDEClflCaliGHS Sheet that came With your computer tor the type of memory modules modules you must use when upgrading your computer. Problem: Computer displays “out of memory” message Memory configuration is not setup correctly Close any applications you are not currently using Check the application documentation or there is not enough memory to run the to vertfy memory requirements Vou may want to purchase and install additional memory application For insouctrons on installing memory. reter to the Adding and Removing Ihtemal Components section Domini/ed Memory problems coon/men Possible Cause Solution Problem: Computer displays "insufficient memory" message rimn oncr ou’ve started them, These re not actively iismn them. Close any Orr—tern ;, pi cations stair m‘n" “if rocky nrnornms cuny main applications you are not currently using ow," wiwi wimn y Monitor (see separate entry for Digital FlataPanel Monitors) Problem: Words on the screen are dim jbrigiitness control .:: properly a nee cciiirciler or lilonltCl may no detective Problem: Screen is blank Aoyusi the DilqlilllCSS control button on your monitor Contaot your authorized Eompeq oealer, reseller‘ or seiyico provider tor iurther assrstance The cable connecting the monitor to your "mouter is loose or the monitor power cord unplugged vcu have a screen olankrng utility installed. 7m comnuleris in Si mode controller? “7mm! may be detective Problem: Monitor overheats Plug in the power cord and ensure the monitor connector is properly and securely connected to the computer as shown on the Quick Setup Poster. Press any key or move your mouse The current screen Will reappear, Press the instant On button on the CPU Your current screen Will reappear ll, prnvidi—zl to: ‘Ui’tiiE-r so iiompao denim i Contact ;ou assistance There is not enough ventilation space tor proper airl low Leave at least 3 inches 17.6 cm) at ventilation space Ensure there is nothing on top oi the monitor obstructing the airflow. MOUSE Problem: Mouse doesn’t respond to movement Mouse caole isn‘t firmly and secureiy inserted Check the mouse cable connection Reierto your Quick Setup Poster). Vou may also need l me correct connector on the back of your rompuier. Moose needs cleaning, to restart your computer i Press the Windows key (193 ) to access the Start menu 2 Press the up arrow key to select Shut Down. 3 Press the down arrow key to select Restart the computer? 4 Press the Enter key. Clean your mouse with a mouse cleaning kit (available irom computer stores). on Power Possible Cause m» Problem: Computer won't turn on Computer may You tried to watt, t‘ir computer from Steep niooe With the Sleep Button Computer IS not pzoperiy connected to a grounded Ac v let Wall outlet is not v5 hing There may he memory problems Solution Chafing Power sums lamp. it it is ht. pies: tiirhrérani on button to sit Sleep mode ihe Sleep button is only tor putting the computer into Sleep mode Use the CPU Instant On nation to waste it Ensure the power cord I5 tivmty plugged into the wall outlet and into the computer Reter to the Quick Setup Poster Plug in another electricat dEVlCC to test the wall outlet. Check tor a btown lust; Heter to the Memory Problems section Printer Problem: Printer will not print Printer isn'tturnco on. Printer is not ‘orit‘fle " Printer is out at pew r The printer driver cu JatE isn‘t instalted or selected properly" or it is tor the wrong punter. Turn on the printer. Set the printer online Some printers have buttons or similar controls on the hunt panel hingthe printer onhne and offline it the h'lntcr has "Milne/offline" buttons or a t, ine" See votn nrinthr c all ntation ini more inlormatinii Put more paper into the printer's paper tray Click on Slant point at Settings and elicit on Printers Ensure the exact printer you are trying to use is present. as identitied oy hmnd name and model Then‘ in the Print dialog box, ensure the printer is correctly identified. The printer power cord isn‘t ptugged in‘ or the Check that both ends of the printer's power cord and the printer cable are connected printer cebte isn't correctly and secureiy connected properly and securely Problem: Printer prints garbled information The printer driver software isn‘t installed or selected properly, or it [5 tor the wrong printer l. Click on Start, point at Settings and click on Printers. Ensure the exact printer you are trying to use is present, as identitred by trrand name and model 2 in the Print dialog box. check that the printer is correctly identihed, Printer cabte isn‘t connected properly. Pieter to the printer documentation and reconnect the cable Zip Drive (not available on all models) Problem: A disk is stuck in the drive Power was turned ott before the disk was removed it your Zip drive has an emergency manual erect lever at the top left at the driver hook a paper do; around it and pull. lossary loop) of“ tin on in liartl Jim. n. illi, tlmi a kt‘pl lli cast the UK timing llsuv trtiruutimtetptm ‘llpl.t\plc.\tt’ all your llnl’torlilnl files. BIOS tlSastc Input Output System) The BIOS makes rout computer speak the same iii ' as cw ctlier uumptltci. iiitfi'iiic basic unll of inlormation used by your coiiirvutcr. hoot—T0 start or restart your computer byte—A sequence ofcight bits. A byte is the smallest usanlc unit of memory on your computer. cficlte-—A pOrlltJn of memory in which frequently used information is duplicated for quick access COA (Certificate uf Authenticity)—Tltc product ll.) number found on the cover of your Microsoft Windows gutde You are asked to enter this num'oer the first time you turn on your computer. connector—An electrical connection that allows the computer to send and receive data to and from oLhct dey'li‘lii anti/or computers. Standard conneczoi s on your computer include the serial and parallel connectors, which allow you to send information from your computer to a printer desktop——see Windows desktop device driver—see driver Digital Versatile (or Video) Disc—Resemhles a CD, but has much higher capacity. download—To receive a file from another computer via modem or network interface card (NIC). (ler‘CI‘ASQllWarE program that controls communication between external dCVlCes and your computer External devtces may be printers, monitors, video cameras. etc, DVD——see Digital Versatile Disc cthcrnel—‘A software protocol for building networks. FTP (File Transfer Protocoll—A type ot’lnternet site [or file downloads. GB tgignbyt ——Appl’0)tll“al€ly one billion bytes (21 l (Graphical Ust‘r li iystcm (c 2 w . to launch and ltpt‘l’lllc prt fact“) fft Ciilliplllur . ill scs |cflrl< and prams, 7 .r nu. h.i rtl“ are Thc physical cmnptincnts of the computer. HTML (HyperText Markup Lunguage)—A ilimdflld language for ctetiting documents on the Wotld W'idt Web icon—A small picture that represents a function, file, or piogram ltt Windows, you can run programs by choosing icons rather than having to remember the program name and type a command. lnlcrllQQAA network oi computers. lSl’ (Internet Service Providcrl—l’rovides lntcrnet necess to people or Ct)l’p0m(|0n\‘ KB (kilobytc)—Approximatcl_\ one thousand bytes MB (megabyIC)——Appwxlmulcly one million hytcs. memory—sec RAM and ROM MIDI (Musical Instrument Digital [marina—A type of musical file or device 24th (Multimedia Extensimil—Advanccd processo‘ functionality for running multimedia programs, modem—A device for transmitting information over telephone lines. Multimedia—Two or more elements such as sound and animation, or video in a computer program. network—Two or more computers that are linked together and share information and resources. NlC (Network lnterface Card)——A device for transferring data over a network. 05 (Operating Sys ltt)———.—\ COllCClmn oi'computei programs that control how the computer works. processor‘The primary chip that operates the computer. protocolfiRules and standards for transferring information between computers, RAM (Random Access Memory)—Higli—spced memory that holds a copy of the operating system, any programs that are currently running on your computer. illld any information that is being processed. RAM is in in RAM is lost lt’tmry memory nil inform r mu turn oil” your tamp- ROM (Readmnly Mcmory)—Mcmory which the computer can access, but which cannot be changed. Any information stored in ROM IS permanent. cor vcciorst‘cd to ecru : .. a; mini t l ltunnl dct‘tces (u: v A150 used to trans hay lion: list prmltrk‘, Computer 5 sleep mode—Allows you lO reduce the amount of power consumed by your computer while it lS not ln use soltuure Software is the set at compulcr programs (instructions) that tell the hardware which tasks to perform USB (Universal Serial Bus)flA highrspeed serial port technology that allows a variety of input and output dcvtces to be easily attached to the PC. A USB device can be plugged in or unplugged Without having to turn off the PC. and 15 automnncally recognized and »1)l‘.flg\llt’l‘ upon plugrm UPS (Unintcrruptzhic Power Supply)—Devicc that provides surge protection and shortrterm backup power supply. URL (Uniform Resource Locator)——Internet address (or web pages. virus—A set ol’sottware coda ~nsuuctions that damages or erases the information, work files, or programs on your computer. Windows desktop—The-SCreen design you see when Windows start-up is complete is called the desktop You can customize the desktop by adding shortcuts to your favorite programs documents, and printers. and by changing its look to fit your mood and personality. Windows taskhar—‘I‘he flStart button and taskhar are located on the bottom of your screen when you start Windows programs. By defaultt they are always visible when Windows is running, Every time you start a program or open a Window. a button or man representing that wtndow appears on the taskbar. WWW (World Wide Weh)—Thts is part of the Inlerneli Computers are set up as Web servers. and Web pages (and their related files} are stored on the servers. Zip drive—A drive that stores up to lOOMB of data on a single Zip diskette. DEX ig- pio'ulcms, so my Emil Time Clock. 23 Hes. 3 ldriw. 10 i drive cperaiion, 10 Timon problems, 30 nponcnis iipgrndable, 20 puicr problems, 30 no wercd speakers 5 pow red speakers, 5 primer. 5 speakers, 5 PU Agency Regulatory Noiice. 65 isromer support, 30 Aeration of Confomiily, 65 igiial flat panel mm’lllOYS problems, 32 isketre drive problems, 30 ND drive operation, 10 ND/CD drive problems, 30 ergy Star compliance, 66 /modem problems, 31 raxes sending (receiving, 18 hard drive problems, 33 hardware problems, 34 lmemer, 14 access from the keyboard. 14 control bunoris. 14 13? Account, 15 Ui’) counseling, 3 GC}b021rLlll|‘UblCll\5. 34 inn: modem line jack, 3 memory problems, 34 microphone connecting, 3 Microsofi Cenificale ofAurhoriiy, 3 modem connecling, 3 modems See 56K modems moniior connecting, 3 moniior problems, 35 mouse connecting, 3 mouse problems, 35 playing an audio CD, 10 purr COM, 18 power cord connecring, 3 power managemcni. 1 1 power problems, 36 prmier connecting, 5 primer problems, 36 problems audio. 30 common, 30 computer, 30 digital flair panel mOnllGrS, 32 diskette drive. 30 DVD/CD drive, 30 fax/modem, 31 hard drive, 33 hardware, 34 keyboard, 34 memory, 34 monitor, 35 mouse, 35 power, 36 printer, 36 ctup pnmer, 5 speakers, 5 zysln‘nk 3 \» mdows, 3 Jo Ioad CD drive, 10 h" g problems. See problems meakcrs, non-powered connecung, 5 speakers. powered connccung, 5 system setup, 3 mchnical support, 30 telephone customer support, 30 rroubhshooting. See problems USE, 3 Wmdmvs setup 3 (1 T
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