Fluke 810 Users Manual

2015-09-09

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Page Count: 50

November 2010
© 2010 Fluke Corporation. All rights reserved. Specifications are subject to change without notice.
All product names are trademarks of their respective companies.
Viewer Software
Installation Guide
i
Table of Contents
Title Page
Introduction........................................................................................................ 1
How to Contact Fluke ........................................................................................ 1
Hardware Requirements .................................................................................... 2
Operating System Software Requirements ........................................................ 2
Windows XP Requirements .......................................................................... 3
Windows 7 and Vista Requirements ............................................................. 3
System Software Installation ............................................................................. 4
Windows Installer 3.1.................................................................................... 4
.NET Framework........................................................................................... 5
Windows Mobile Device Center ................................................................... 7
SQL Server .................................................................................................... 8
SQL Server Compact 3.5 SP1 ....................................................................... 15
SQL Server Compact for Devices ................................................................. 16
ActiveSync .................................................................................................... 16
Viewer Software Installation ............................................................................. 17
810 Vibration Tester Installation ....................................................................... 25
How to Troubleshoot Software Installations ..................................................... 26
After Installation the Viewer Software Program Does Not Open ................. 26
During Installation of SQL Server 2005 Express Edition,
SQL Server Fails ........................................................................................... 27
Popup Message Displays Error 2147749896................................................. 29
Popup Message Displays “SQL Server Setup Failed to Execute a
Command for Server Configuration” ............................................................ 30
The SQL Server 2005 Express Edition Fails to Install.................................. 30
810 Tester Is Not Connecting with Viewer Software.................................... 30
Windows Installer 3.1 is Not Installing ......................................................... 31
Auto Run Viewer Software Device Detection (Windows Startup)
Does Not Work.............................................................................................. 32
Popup Display Asks for the Removable Disk When Installing
ActiveSync .................................................................................................... 32
Database Backup Folder is Empty................................................................. 34
How To Identify if a System is 32 or 64-Bit ................................................. 36
How To Manually Backup Viewer Software Data........................................ 37
How To Automatically Run any Application as an Administrator in
Windows 7 and Vista..................................................................................... 37
Mobile Device Center Setup Screen Appears ............................................... 40
810 Vibration Tester Does Not Connect to Viewer Software using
Mobile Device Center.................................................................................... 41
Viewer Software
Installation Guide
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iii
List of Figures
Figure Title Page
1. Viewer Software Install Wizard............................................................................. 2
2. Software Requirements for Installation.................................................................. 4
3. NET Framework Installation.................................................................................. 5
4. Extract and Install .NET Framework ..................................................................... 6
5. Mobile Device Installation ..................................................................................... 7
6. Software Installation Status.................................................................................... 7
7. SQL Server Installation.......................................................................................... 8
8. SQL Server License Agreement............................................................................. 9
9. SQL Server Prerequisites ....................................................................................... 9
10. SQL Server Configuration Check .......................................................................... 10
11. SQL Server Installation Wizard ............................................................................. 10
12. SQL Server Configuration Status........................................................................... 11
13. SQL Server Registration ........................................................................................ 11
14. SQL Server Authentication .................................................................................... 12
15. SQL Server Feature Selection ................................................................................ 13
16. SQL Server Configuration Options........................................................................ 13
17. SQL Server Error and Usage Report...................................................................... 14
18. SQL Server Installation.......................................................................................... 14
19. SQL Server 2005 Installation Complete ................................................................ 15
20. SQL Server Compact Installation .......................................................................... 15
21. ActiveSync Installation .......................................................................................... 16
22. Mail Client Popup Message ................................................................................... 16
23. Viewer Software Install Wizard............................................................................. 17
24. Viewer Software License Agreement .................................................................... 18
25. Viewer Software Customer Information ................................................................ 19
26. Viewer Software Setup........................................................................................... 20
27. Viewer Software Custom Setup ............................................................................. 21
28. Viewer Software Ready to Install .......................................................................... 22
29. Viewer Software Installation Complete ................................................................. 23
30. On-line Registration for Fluke 810 Vibration Tester ............................................. 24
31. Software License Terms for Windows Mobile Device .......................................... 25
32. Add/Remove Programs .......................................................................................... 28
33. Uninstall Viewer Software from Start Menu ......................................................... 28
34. Uninstall Viewer Software from Control Panel ..................................................... 28
35. Error Message Popup for Configuration Checker.................................................. 29
36. ActiveSync Error Message Popup.......................................................................... 32
Viewer Software
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37. Remove ActiveSync............................................................................................... 33
38. ActiveSync Update................................................................................................. 33
39. Remove Viewer Software ...................................................................................... 34
40. Hidden Folders in Windows Explorer.................................................................... 35
41. My Computer Properties ........................................................................................ 36
42. Backup for Viewer Software Data ......................................................................... 37
43. Shortcut Properties ................................................................................................. 37
44. Shortcut Advanced Properties................................................................................ 38
45. Run as Administrator ............................................................................................. 39
46. Mobile Device Connected...................................................................................... 40
47. Mobile Device Not Connected............................................................................... 41
48. Disconnect and Connect a Mobile Device ............................................................. 42
49. End a Partnership for Mobile Device..................................................................... 43
1
Introduction
The Viewer Software Installation Guide is a step-by-step procedure for software
installation. It includes hardware and software system requirements and a section on how
to troubleshoot problems.
The Viewer Software is delivered on CD or DVD. The software and the most current
update are also available at:
http://www.fluke.com/810Software
How to Contact Fluke
To contact Fluke, call one of the following telephone numbers:
• Technical Support USA: 1-800-44-FLUKE (1-800-443-5853)
• Calibration/Repair USA: 1-888-99-FLUKE (1-888-993-5853)
• Canada: 1-800-36-FLUKE (1-800-363-5853)
• Europe: +31 402-675-200
• Japan: +81-3-3434-0181
• Singapore: +65-738-5655
• Anywhere in the world: +1-425-446-5500
Or, visit Fluke's website at www.fluke.com.
To register your product, visit http://register.fluke.com.
To view, print, or download the latest manual supplement, visit
http://us.fluke.com/usen/support/manuals.
Viewer Software
Installation Guide
2
Hardware Requirements
The hardware requirements to operate this software are:
• Processor
Minimum: 600 MHz Pentium processor or equivalent
Recommended: 1 GHz Pentium processor or higher
• Ram
Minimum: 512 MB
Recommended: 2 GB or more
• Hard Disk
Minimum: 600 MB available space
Recommended: 1 GB available space
• CD or DVD Drive
• Display Resolution
Minimum: 800 x 600 256 colors
Recommended: 1024 x 768 high color, 32-bit
Operating System Software Requirements
To start the installation:
1. Browse to the computer drive location for the Viewer Software Installation files.
2. Select the Viewer Software setup file and double-click on the icon .
The setup program searches for the prerequisites that the Viewer Software needs before
installation. Depending on the operating system and already installed applications, the
program displays a pending list for installation, see Figure 1.
Note
To install the Viewer Software, you must have Administrator rights or be
part of the Administrator group for the computer.
glq001.png
Figure 1. Viewer Software Install Wizard
Viewer Software
Operating System Software Requirements
3
Windows XP Requirements
The software requirements for the Windows XP operating system are:
• Windows Installer 3.1
• Microsoft .NET Framework 3.5 SP1
• Microsoft SQL Server 2005 Express SP2
• Microsoft SQL Server Compact 3.5 SP1 English
• Microsoft SQL Server Compact 3.5 SP1 for Devices English
• Microsoft ActiveSync
Windows 7 and Vista Requirements
The software requirements for the Windows 7 and Vista operating systems are:
• Windows Installer 3.1
• Microsoft .NET Framework 3.5 SP1
• Microsoft SQL Server 2005 Express SP2
• Microsoft SQL Server Compact 3.5 SP1 English
• Microsoft SQL Server Compact 3.5 SP1 for Devices English
• Windows Mobile Device Center Driver Update
Viewer Software
Installation Guide
4
System Software Installation
This section has instructions for installation of each program required before the Viewer
Software installation.
Windows Installer 3.1
Windows Installer 3.1 is available by default in Windows XP, Windows Vista, and
Windows 7. If this software has been uninstalled or corrupted, it will display in the
pending software installation list, see Figure 2. Click OK to continue and install
Windows Installer 3.1.
If this program continues to show in the pending list, see How to Troubleshoot Software
Installations.
glq002.png
Figure 2. Software Requirements for Installation
Viewer Software
System Software Installation
5
.NET Framework
If the .NET framework 3.5 SP1 is not installed in your system, the setup dialog shows it
in the pending software list, see Figure 3.
glq003.png
Figure 3. .NET Framework Installation
Viewer Software
Installation Guide
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Click Install to start the installation. The setup program extracts and installs the software
in the default location, see Figure 4.
glq004.png
Figure 4. Extract and Install .NET Framework
Viewer Software
System Software Installation
7
Windows Mobile Device Center
For the Windows Vista and Windows 7 operating systems, the Windows Mobile Device
Center Driver Update is required for communication with the 810 Vibration Tester. The
setup program extracts and installs the software in the default location, see Figure 5.
glq005.png
Figure 5. Mobile Device Installation
As the software program installs the status changes to “Succeeded” and it starts to install
the next software program in the pending list, see Figure 6.
glq006.png
Figure 6. Software Installation Status
SQL Server
The SQL Server 2005 Express SP2 software program is a database application and is
required for the Viewer Software to store test and configuration data. The Installer setup
extracts the files to a temporary directory in preparation for the installation, see Figure 7.
Viewer Software
Installation Guide
8
glq007.png
Figure 7. SQL Server Installation
Viewer Software
System Software Installation
9
To install SQL Server 2005 Express Edition SP2:
1. When the End User License Agreement displays, check the “accept” box and click
Next, see Figure 8.
glq008.png
Figure 8. SQL Server License Agreement
2. Wait while the program installs the prerequisites for SQL Server 2005 (Native Client
and supported files).
3. Click Install to continue, see Figure 9.
glq009.png
Figure 9. SQL Server Prerequisites
Viewer Software
Installation Guide
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The Installer scans the computer’s configuration, see Figure 10.
glq012.png
Figure 10. SQL Server Configuration Check
4. When the component installation is complete, click Next to continue.
5. When the SQL Server Installation Wizard displays, click Next to continue, see
Figure 11.
glq013.png
Figure 11. SQL Server Installation Wizard
Viewer Software
System Software Installation
11
SQL Server 2005 setup checks the System Configuration to make sure that the
installations are complete for all software requirements, see Figure 12. Otherwise, the
Viewer Software will not work properly. Be sure to verify that the status for all
requirements is “Success” before you continue. If not, see How to Troubleshoot Software
Installations.
glq014.png
Figure 12. SQL Server Configuration Status
6. Click Next to continue.
7. Enter the Registration information, see Figure 13.
glq015.png
Figure 13. SQL Server Registration
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Installation Guide
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8. Click Next to continue.
9. Select the authentication mode as Window Authentication Mode, see Figure 14.
Two authentication modes are available—Windows Authentication Mode and Mixed
Mode. Windows Authentication uses the Windows user name and password for
credentials checking and is the default configuration for the Viewer Software.
glq016.png
Figure 14. SQL Server Authentication
10. Click Next to continue.
11. When the Feature Selection window displays, leave the default selection as Database
Services, see Figure 15.
12. To change the installation path, click Browse and pick a different location.
Viewer Software
System Software Installation
13
glq017.png
Figure 15. SQL Server Feature Selection
13. Click Next to continue.
14. When the Configuration Options window displays, leave the default selection as
Enable User Instances, see Figure 16.
glq018.png
Figure 16. SQL Server Configuration Options
15. Click Next to continue.
Viewer Software
Installation Guide
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16. When the Error and Usage Report Settings window displays, leave the checkboxes
unchecked, see Figure 17.
glq019.png
Figure 17. SQL Server Error and Usage Report
17. Click Next to continue.
18. When the Ready to Install window displays, click Install to install SQL Server
Database Services, see Figure 18.
glq020.png
Figure 18. SQL Server Installation
19. When the installation is complete, click Next to continue.
Viewer Software
System Software Installation
15
20. When the Completing Setup window displays (see Figure 19), click Finish to return
to the Pending List.
glq024.png
Figure 19. SQL Server 2005 Installation Complete
SQL Server Compact 3.5 SP1
After successful installation of SQL Server 2005, the Installer begins the SQL Server
Compact 3.5 SP1 installation, see Figure 20. This software is a requirement for
communication with the 810 Vibration Tester.
glq025.png
Figure 20. SQL Server Compact Installation
The software installs automatically, without any further prompts.
Viewer Software
Installation Guide
16
SQL Server Compact for Devices
After successful installation of SQL Server Compact 3.1 SP1, the Installer begins the
SQL Server Compact 3.1 SP1for Devices installation, see Figure 20. This software is a
requirement for communication with the 810 Vibration Tester.
The software installs automatically, without any further prompts.
ActiveSync
With the Windows XP operating system, the Viewer Software requires Active Sync v4.5.
If not already installed, the Installer will prompt you to install this program, see Figure 21.
glq027.png
Figure 21. ActiveSync Installation
Click Install to continue and finish the installation for ActiveSync. When complete, the
popup message in Figure 22 displays. You can ignore this message. Click OK to continue.
glq029.png
Figure 22. Mail Client Popup Message
Viewer Software
Viewer Software Installation
17
Viewer Software Installation
When all the prerequisite software installations are done, the Viewer Software installation
begins, see Figure 23.
glq030.png
Figure 23. Viewer Software Install Wizard
To install:
1. Click Next to continue.
2. When the License Agreement displays, check the “I accept the terms” box.
Viewer Software
Installation Guide
18
3. Click Next to continue, see Figure 24.
glq031.png
Figure 24. Viewer Software License Agreement
Viewer Software
Viewer Software Installation
19
4. When the Customer Information window displays, enter the user and organization
names, see Figure 25.
glq032.png
Figure 25. Viewer Software Customer Information
Viewer Software
Installation Guide
20
5. Click Next to continue.
6. Select setup type, see Figure 26. To install in the default location, select the
Complete option. To change the installation location, select the Custom option.
glq033.png
Figure 26. Viewer Software Setup
Viewer Software
Viewer Software Installation
21
7. Click Next to continue. For a custom setup the next window lets you change the
installation path, see Figure 27.
glq034.png
Figure 27. Viewer Software Custom Setup
8. Change the installation path.
9. Click Next to continue.
Viewer Software
Installation Guide
22
10. When the Ready to Install the Program window displays, click Install to continue.
See Figure 28.
glq035.png
Figure 28. Viewer Software Ready to Install
11. Wait until you see the prompt to connect the 810 Vibration Tester.
glq038.png
12. Connect to the 810 Vibration Tester.
Viewer Software
Viewer Software Installation
23
13. Click OK to continue. The Installation Completed window displays, see Figure 29.
Note
Windows 7 and Vista require installation of Windows Mobile Device Center
to work with the 810 Vibration Tester. You must connect the Tester to the
computer before running the Viewer Software. As soon as the Tester
connects to the computer it will start the installation automatically for
Windows Mobile Center. See “810 Vibration Tester Installation.”
glq039.png
Figure 29. Viewer Software Installation Complete
Viewer Software
Installation Guide
24
14. Click Finish to continue. The Registration window displays, see Figure 30.
15. Click Continue to register the Tester if not already done. Or, close the window to
bypass the registration step.
glq040.png
Figure 30. On-line Registration for Fluke 810 Vibration Tester
Viewer Software
810 Vibration Tester Installation
25
810 Vibration Tester Installation
Note
The 810 Vibration Tester must be connected during the entire 810
Vibration Tester installation procedure.
If the Viewer Software installation is in Windows 7 or Windows Vista, an additional
update installs to the computer when you connect the 810 Vibration Tester to the
computer. When the License Terms window displays, see Figure 31, click Accept to
continue.
glq041.png
Figure 31. Software License Terms for Windows Mobile Device
The Viewer Software installation is complete and ready to use.
Viewer Software
Installation Guide
26
How to Troubleshoot Software Installations
This section includes these topics in the knowledge base:
• After Installation the Viewer Software Program Does Not Open
• During Installation of SQL Server 2005 Express Edition, SQL Server Fails
• Popup Message Displays Error 2147749896
• Popup Message Displays “SQL Server Setup Failed to Execute a Command for Server
Configuration”
• The SQL Server 2005 Express Edition Fails to Install
• 810 Tester Is Not Connecting with the Viewer Software
• Windows Installer 3.1 Is Not Installing
• Auto Run Viewer Software Device Detection (Windows Startup) Does Not Work
• Popup Displays Asks for the Removable Disk when Installing
• Database Backup Folder is Empty
• How To Identify if a System is 32 Or 64-Bit
• How To Manually Backup Viewer Software Data
• How To Automatically Run Any Application As An Administrator
• Mobile Device Center Setup Screen Appears
• 810 Vibration Tester Does Not Connect to the Viewer Software using
Mobile Device Center
After Installation the Viewer Software Program Does Not Open
Causes:
• Prerequisites are not installed properly.
• Installation canceled or some of the files partially installed by other third party
software.
• SQL server user instance is not created properly.
• SQL Server service is not started.
Viewer Software
How to Troubleshoot Software Installations
27
Solution:
If you are not able identify the specific problem, the best solution is to reinstall the
Viewer Software and all of the prerequisites again. To do so, you need to uninstall:
• SQL Server 2005
• SQL Server Native Client
• SQL Server Setup Support Files (English)
• MSXML 6.0 Parser or MSXML 6.0 SP2
• .NET Framework 3.5 SP1
• SQL Server Compact 3.5 SP1 English
• SQL Server Compact 3.5 SP1 for Devices English
• ActiveSync (Windows XP only)
• Windows Mobile Device Center Driver Update (Windows 7 and Vista only)
• Fluke Viewer Software
Reinstall the Viewer Software and it will reinstall all the prerequisites and the Viewer
Software.
During Installation of SQL Server 2005 Express Edition, SQL Server Fails
Causes:
• An older version of SQL Server is installed on the computer.
• The previous installation by a third-party software failed.
• Not all the components were installed.
• Installation was interrupted.
• MSXML Service Pack 2 is installed already.
Solution:
1. Uninstall:
• The older version of SQL Server 2005, see Figure 32
• SQL Server Native Client
• SQL Server Setup Support Files (English)
• SQL Server VSS Writer
• MSXML 6.0 Service Pack 2 or any other version found
Viewer Software
Installation Guide
28
glq042.png
Figure 32. Add/Remove Programs
2. Uninstall the Viewer Software. To do so, go to Start>All
Programs>Fluke>Uninstall Viewer Software, see Figure 33.
glq043.png
Figure 33. Uninstall Viewer Software from Start Menu
3. Or, go to Control Panel>Add/Remove Program>Viewer Software, see Figure 34.
glq044.png
Figure 34. Uninstall Viewer Software from Control Panel
Viewer Software
How to Troubleshoot Software Installations
29
Popup Message Displays Error 2147749896
Cause:
During the SQL Server 2005 Express Edition install procedure, the error message shown
in Figure 35 displays.
glq045.png
Figure 35. Error Message Popup for Configuration Checker
Solution:
Copy the script that follows into a text editor and save as fixwmi.cmd to the “c:” drive.
From a command line, run c:\fixwmi.cmd.
FIXWMI.CMD
-----------------
@echo on
cd /d c:\temp
if not exist %windir%\system32\wbem goto TryInstall
cd /d %windir%\system32\wbem
net stop winmgmt
winmgmt /kill
if exist Rep_bak rd Rep_bak /s /q
rename Repository Rep_bak
for %%i in (*.dll) do RegSvr32 -s %%i
for %%i in (*.exe) do call :FixSrv %%i
for %%i in (*.mof,*.mfl) do Mofcomp %%i
net start winmgmt
goto End
:FixSrv
if /I (%1) == (wbemcntl.exe) goto SkipSrv
if /I (%1) == (wbemtest.exe) goto SkipSrv
if /I (%1) == (mofcomp.exe) goto SkipSrv
%1 /RegServer
:SkipSrv
goto End
:TryInstall
if not exist wmicore.exe goto End
wmicore /s
net start winmgmt
:End
-----------------
Viewer Software
Installation Guide
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Popup Message Displays “SQL Server Setup Failed to Execute a Command for
Server Configuration”
Cause:
During the SQL Server 2005 Express Edition install procedure, you see the error message,
“SQL Server Setup Failed To Execute A Command For Server Configuration.” This
issue can happen if the System Date or Time is incorrect.
glq046.png
Solution:
Double-click the clock in the Windows System tray or access the Date/Time Properties in
the Windows Control Panel to ensure that the Date and Time settings are accurate. After
you make a change, press Retry to continue the installation.
The SQL Server 2005 Express Edition Fails to Install
Cause:
An error message displays that a higher version of MSXML 6.0 Server Pack 2 is installed
and you cannot uninstall MSXML 6.0 from the Control Panel (Add/Remove Program).
Solution:
Uninstall the MSXML 6.0 Server Pack 2 and complete the installation of the SQL Server
2005 Express. A third-party tool must be used to uninstall the MSXML 6.0 Service Pack
2. From the internet, download the “Windows Installer CleanUp Utility 2.5.0.1” program
to the computer. Run this program to uninstall MSXML 6.0 Service Pack 2.
W Caution
The Windows Installer CleanUp Utility is provided "as is" to
help resolve installation problems for programs that use
Microsoft Windows Installer. If you use this utility, you may
have to reinstall other programs.
810 Tester Is Not Connecting with Viewer Software
Windows XP OS:
1. Check that the 810 Tester is switched ON.
2. Check that the 810 Tester is connected correctly to the port.
3. Check that the USB port is working.
4. Check that Microsoft ActiveSync is connected (see the taskbar icon).
glq047.png
5. Disconnect and reconnect the 810 Tester to the computer 2 to 3 times.
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How to Troubleshoot Software Installations
31
6. If above is OK, then reinstall from Control Panel>Add/Remove Programs:
• MS ActiveSync 4.5
• SQL Server Compact 3.5 SP1 for Devices English
Windows 7 and Vista OS:
1. Check that the 810 Tester is switched ON.
2. Check that the 810 Tester is connected correctly to the port.
3. Check that the USB port is working.
4. Check that Microsoft ActiveSync connected (see the taskbar icon ).
5. Disconnect and reconnect the 810 Tester to the computer 2 to 3 times.
6. If above is OK, reinstall from Control Panel>Add/Remove Programs:
• Windows Mobile Device Center Driver Update
• SQL Server Compact 3.5 SP1 for Devices English
Windows Installer 3.1 is Not Installing
Cause:
By default, Windows Installer 3.1 is installed with the Windows XP, Windows 7, and
Vista operating systems.
If the Viewer Software shows as a “pending” status, the operating system could be
corrupted.
glq048.png
Solution:
Install a new version of Windows Installer from the Microsoft website. Windows
Installer 4.5 is at:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b5
6f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
Filename: WindowsXP-KB942288-v3-x86.exe
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Installation Guide
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Auto Run Viewer Software Device Detection (Windows Startup) Does Not Work
Cause:
On a Windows 7 or Vista system, this is a Windows security issue.
Solution:
1. Restart the computer and check for the program blocker icon in the taskbar.
2. Right-click on the icon and run the blocked program.
glq049.png
Popup Display Asks for the Removable Disk When Installing ActiveSync
Cause:
ActiveSync is not installed properly, see Figure 36.
glq050.png
glq051.png
Figure 36. ActiveSync Error Message Popup
Viewer Software
How to Troubleshoot Software Installations
33
Solution:
1. Uninstall ActiveSync from Control Panel>Add/Remove Programs. See Figure 37.
glq052.png
Figure 37. Remove ActiveSync
2. If you have Internet access, go to the following URL and download Microsoft
ActiveSync, see Figure 38:
http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/activesync-
register.mspx
glq053.png
Figure 38. ActiveSync Update
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3. Click on the highlighted link to download and install the update in your computer.
4. Uninstall Viewer Software from Control Panel>Add/Remove Programs. See
Figure 39.
glq054.png
Figure 39. Remove Viewer Software
Note
Older versions of the Viewer Software do not display the version number. If
you see more than one version, remove all.
5. After you remove the Viewer Software, reinstall. The pending list displays as shown
in Figure 21.
6. Click Install and follow the on-screen prompts. This will install Microsoft
ActiveSync as well as the Viewer Software.
7. Open the Viewer Software.
Database Backup Folder is Empty
Cause:
After a Viewer Software upgrade to version 1.5.x in Windows 7 or Vista, the database
backup folder is empty. This is a known issue for new UAC Technologies for Windows
Vista and Windows 7. System will not allow the user to write or modify any file to the
Program Files folder. Instead, the operating system is redirecting to a Virtual Store folder
in the user’s hidden folders.
Solution:
Follow these steps before uninstalling or upgrading:
1. Open Windows Explorer and go to the Users folder. This folder location will be
based on the Windows installation. For example:
C:\Users\<User Name>\AppData\Local\VirtualStore\Program
Files\Fluke810\Viewer Software
<User Name> = Windows logon username
This is a hidden folder that you may not see. If not, enable “hidden folders” to view.
Viewer Software
How to Troubleshoot Software Installations
35
2. Copy the files shown in Figure 40 to your preferred location for the database backup
folder.
glq056.png
Figure 40. Hidden Folders in Windows Explorer
3. Install the latest version of the Viewer Software.
4. Delete the folder “Fluke810\Viewer Software” under the “VirtualStore\Program
Files\”.
5. Run the Viewer Software application.
Viewer Software
Installation Guide
36
How To Identify if a System is 32 or 64-Bit
Before you install the Viewer Software, determine if the operating system is 32 or 64-bit.
To do so:
1. Go to My Computer.
2. Right-click and select Properties. Figure 41 shows the location for the system
information on a Windows Vista operating system.
glq057.png
Figure 41. My Computer Properties
For Windows XP or Windows 7 operating systems, use the same basic steps. For more
information about how to determine what your operating system is, go to:
http://support.microsoft.com/kb/827218.
Viewer Software
How to Troubleshoot Software Installations
37
How To Manually Backup Viewer Software Data
To manually backup the Viewer Software data:
1. Go to My Computer>C:\Program Files\Fluke810\Viewer Software.
2. Copy the ViewerSoftware.mdf and ViewerSoftware_log.ldf files, see Figure 42.
3. Save these files to another location, for example D:\backup.
glq059.png
Figure 42. Backup for Viewer Software Data
How To Automatically Run any Application as an Administrator in
Windows 7 and Vista
In Windows 7 and Vista, to automatically run an application as an administrator:
1. Right-click the Program Shortcut to run as an administrator.
2. Click Properties from the context menu.
Note
For Shortcuts pinned to the Taskbar you will need to right-click the icon
and then right-click the program name from the jump list, see Figure 43.
glq060.png
Figure 43. Shortcut Properties
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Installation Guide
38
3. Once you are in the Properties dialog box, click the Shortcut tab at the top of the
dialog box. Click on Advanced, see Figure 44.
glq061.png
Figure 44. Shortcut Advanced Properties
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How to Troubleshoot Software Installations
39
4. Check the box for Run as administrator.
5. Click OK to finish, see Figure 45.
Now your shortcut will automatically run your program in administrator mode
without any extra steps or special permission.
glq062.png
Figure 45. Run as Administrator
Viewer Software
Installation Guide
40
Mobile Device Center Setup Screen Appears
Cause:
The 810 Vibration Tester is connected with the Viewer Software through Windows
Mobile Device Center to a PC with Windows 7 or Vista operating system. By default,
this window opens every time you connect to the Tester, see Figure 46.
Solution:
Do not change any of the device settings, close this window, and continue your work in
the Viewer Software.
glq063.png
Figure 46. Mobile Device Connected
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810 Vibration Tester Does Not Connect to Viewer Software using
Mobile Device Center
Cause:
Setting the device partnership with the computer can cause this problem, see Figure 47.
glq064.png
Figure 47. Mobile Device Not Connected
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Solution:
To end the partnership:
1. Open the windows mobile device center screen, see Figure 48.
glq065.png
Figure 48. Disconnect and Connect a Mobile Device
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2. Click End partnership. The screen shown in Figure 49 displays.
glq066.png
Figure 49. End a Partnership for Mobile Device
3. Click Yes and close this window. Now the 810 Vibration Tester will connect.
4. If not, disconnect the Tester and connect again.
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