Flyingvoice Technology IP622CWP IP PHONE User Manual

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IP622CWP User Manual

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Copy Right 2015 All Rights Reserved by Flyingvoice Technology CO.,LTD V1.0Revision time: 2015-12-08 20:001User ManualIP622C/IP622CWPV1.0Revision Record：VersionDateAuthorFirmware VersionApplicabilityV1.0201-8-3SherryV1.0

Copy Right 2015 All Rights Reserved by Flyingvoice Technology CO.,LTD V1.0Revision time: 2015-12-08 20:002Table of Contents1 Introduction...........................................................................................................................................................................................................................................................................................................11.1 Thanks for Purchasing IP622C/IP622CWP..............................................................................................................................................................................................................................................11.2 Package Contents...................................................................................................................................................................................................................................................................................... 12 Installing............................................................................................................................................................................................................................................................................................................... 22.1 Assembling the Phone and Connecting to the Network........................................................................................................................................................................................................................... 22.2 Mounting the Phone to the Wall................................................................................................................................................................................................................................................................22.3 Turning on the Phone................................................................................................................................................................................................................................................................................ 22.4 Connect to the Internet..............................................................................................................................................................................................................................................................................32.4.1 Via Wired........................................................................................................................................................................................................................................................................................ 32.4.2 Via Wireless (Only for IP622CWP)............................................................................................................................................................................................................................................... 33 Get Familiar with IP622C/IP622CWP................................................................................................................................................................................................................................................................. 53.1 Front Panel................................................................................................................................................................................................................................................................................................ 53.2 Rear Panel................................................................................................................................................................................................................................................................................................. 73.3 LEDs Indicator.......................................................................................................................................................................................................................................................................................... 73.4 Get Familiar with LCD............................................................................................................................................................................................................................................................................. 84 Menu..................................................................................................................................................................................................................................................................................................................... 94.1 Items.......................................................................................................................................................................................................................................................................................................... 94.2 How to configuration from Menu........................................................................................................................................................................................................................................................... 115 Using Basic Phone Function...............................................................................................................................................................................................................................................................................135.1 Using the Handset/ Speakerphone/ Headset........................................................................................................................................................................................................................................... 135.1.1 Using the Handset.........................................................................................................................................................................................................................................................................135.1.2 Using the Speakerphone...............................................................................................................................................................................................................................................................135.1.3 Using the Headset.........................................................................................................................................................................................................................................................................135.2 Making Telephone Call........................................................................................................................................................................................................................................................................... 135.2.1 Place a Call................................................................................................................................................................................................................................................................................... 135.2.2 Using Redial Button..................................................................................................................................................................................................................................................................... 135.2.3 Dialing from Phonebook.............................................................................................................................................................................................................................................................. 145.2.4 Dialing from Call History.............................................................................................................................................................................................................................................................145.2.5 Using Speed Dial..........................................................................................................................................................................................................................................................................145.2.6 Using Dial Plan.............................................................................................................................................................................................................................................................................155.2.7 Using Hot Line............................................................................................................................................................................................................................................................................. 155.2.8 Answering a Telephone Call.........................................................................................................................................................................................................................................................155.3 Adjusting Call Volume............................................................................................................................................................................................................................................................................165.4 Black List................................................................................................................................................................................................................................................................................................ 165.5 Muting a Call...........................................................................................................................................................................................................................................................................................175.6 Placing a Call on Hold............................................................................................................................................................................................................................................................................ 175.7 Three Way Conference Calls.................................................................................................................................................................................................................................................................. 175.8 Attended Transfer....................................................................................................................................................................................................................................................................................185.9 Unattended Transfer................................................................................................................................................................................................................................................................................ 185.10 Forwarding Calls...................................................................................................................................................................................................................................................................................185.11 Call Waiting...........................................................................................................................................................................................................................................................................................195.12 Ending a Call.........................................................................................................................................................................................................................................................................................195.13 Viewing and Returning Missed Calls................................................................................................................................................................................................................................................... 205.14 Text Message.........................................................................................................................................................................................................................................................................................215.14.1 Sending Message........................................................................................................................................................................................................................................................................ 215.14.2 Reading Message........................................................................................................................................................................................................................................................................216 Using Advanced Phone Functions......................................................................................................................................................................................................................................................................236.1 Speed Dial............................................................................................................................................................................................................................................................................................... 236.2 MSG........................................................................................................................................................................................................................................................................................................ 236.2.1 Enable and configuration MSG....................................................................................................................................................................................................................................................236.2.2 Using MSG................................................................................................................................................................................................................................................................................... 246.3 Changing the LCD Screen Contrast........................................................................................................................................................................................................................................................246.4 Changing Your Ring Tone.......................................................................................................................................................................................................................................................................246.5 Setting Your Phone’s Date and Time...................................................................................................................................................................................................................................................... 256.6 Rebooting Your Phone............................................................................................................................................................................................................................................................................ 256.7 Factory default.........................................................................................................................................................................................................................................................................................257 CONFIGURATION........................................................................................................................................................................................................................................................................................... 277.1 Web-based Configuration........................................................................................................................................................................................................................................................................277.2 Login....................................................................................................................................................................................................................................................................................................... 287.3 Webpage.................................................................................................................................................................................................................................................................................................. 287.4 Status....................................................................................................................................................................................................................................................................................................... 307.4.1 Basic............................................................................................................................................................................................................................................................................................. 30

Copy Right 2015 All Rights Reserved by Flyingvoice Technology CO.,LTD V1.0Revision time: 2015-12-08 20:0037.4.2 Syslog........................................................................................................................................................................................................................................................................................... 317.5 SIP Account.............................................................................................................................................................................................................................................................................................327.5.1 SIP Settings...................................................................................................................................................................................................................................................................................327.5.1.1 SIP Parameters..................................................................................................................................................................................................................................................................327.5.1.2 NAT Traversal.................................................................................................................................................................................................................................................................. 327.5.2 Line1.............................................................................................................................................................................................................................................................................................327.5.2.1 Basic................................................................................................................................................................................................................................................................................. 337.5.2.2 Audio Configuration........................................................................................................................................................................................................................................................ 337.5.2.3 Supplementary Service Subscription............................................................................................................................................................................................................................... 347.5.2.4 Advanced..........................................................................................................................................................................................................................................................................347.5.3 Line2.............................................................................................................................................................................................................................................................................................357.5.4 VoIP QoS...................................................................................................................................................................................................................................................................................... 357.6 Network...................................................................................................................................................................................................................................................................................................367.6.1 Basic............................................................................................................................................................................................................................................................................................. 367.6.1.1 Internet Port (WAN).........................................................................................................................................................................................................................................................367.6.1.2 PC Port (LAN)................................................................................................................................................................................................................................................................. 397.6.2 MAC Address Clone.....................................................................................................................................................................................................................................................................397.6.3 VPN.............................................................................................................................................................................................................................................................................................. 407.6.4 DMZ............................................................................................................................................................................................................................................................................................. 417.6.5 DDNS........................................................................................................................................................................................................................................................................................... 427.6.6 Multi WAN................................................................................................................................................................................................................................................................................... 427.7 Phone.......................................................................................................................................................................................................................................................................................................437.7.1 Preference..................................................................................................................................................................................................................................................................................... 437.7.1.1 Preference.........................................................................................................................................................................................................................................................................437.7.1.2 Regional............................................................................................................................................................................................................................................................................437.7.1.3 Call Forward.....................................................................................................................................................................................................................................................................447.7.1.4 Miscellaneous...................................................................................................................................................................................................................................................................457.7.2 Multi-Functional Key................................................................................................................................................................................................................................................................... 457.7.3 Dial Plan....................................................................................................................................................................................................................................................................................... 477.7.3.1 Parameters and Settings................................................................................................................................................................................................................................................... 477.7.3.2 Dial Plan Syntactic........................................................................................................................................................................................................................................................... 497.7.3.3 Example............................................................................................................................................................................................................................................................................507.7.4 Phone Book...................................................................................................................................................................................................................................................................................517.7.4.1 Upload &&Download Phonebook or Blacklist............................................................................................................................................................................................................... 517.7.4.2 Phonebook........................................................................................................................................................................................................................................................................ 517.7.4.3 Black List......................................................................................................................................................................................................................................................................... 537.7.5 Call Log........................................................................................................................................................................................................................................................................................ 537.7.5.1 Redial List........................................................................................................................................................................................................................................................................ 547.7.5.2 Answered Calls................................................................................................................................................................................................................................................................ 547.7.5.3 Missed Call.......................................................................................................................................................................................................................................................................557.8 Administration.........................................................................................................................................................................................................................................................................................557.8.1 Management................................................................................................................................................................................................................................................................................. 557.8.1.1 File Upload&&Download................................................................................................................................................................................................................................................557.8.1.2 Administrator Settings..................................................................................................................................................................................................................................................... 567.8.1.3 Time/Date......................................................................................................................................................................................................................................................................... 567.8.1.4 System Log Setting.......................................................................................................................................................................................................................................................... 577.8.1.5 Packet Trace..................................................................................................................................................................................................................................................................... 587.8.1.6 Factory Defaults............................................................................................................................................................................................................................................................... 587.8.2 Firmware Upgrade........................................................................................................................................................................................................................................................................597.8.3 Provision.......................................................................................................................................................................................................................................................................................597.8.4 TR069........................................................................................................................................................................................................................................................................................... 608 Trouble Shooting................................................................................................................................................................................................................................................................................................ 618.1 No Operation after Power On................................................................................................................................................................................................................................................................. 618.2 Long Time Stop at “Initializing Network”............................................................................................................................................................................................................................................. 618.3 No Dial Tone...........................................................................................................................................................................................................................................................................................618.4 Can not Make a Call................................................................................................................................................................................................................................................................................618.5 Can not Receive Any Phone Call............................................................................................................................................................................................................................................................628.6 No Voice during an Active Call.............................................................................................................................................................................................................................................................. 628.7 Can not connect to the configuration Website........................................................................................................................................................................................................................................628.8 Forget the Password................................................................................................................................................................................................................................................................................ 629 Contact ways.......................................................................................................................................................................................................................................................................................................65

Page 1of 681 Introduction1.1 Thanks for Purchasing IP622C/IP622CWPThank you for purchasing IP622C/IP622CWP. The IP622C/IP622CWP which has 2 lines is a full-featured VoIP (Voice over Internet Protocol)phone that provides voice communication over an IP network.This phone functions not only much like a traditional phone, allowing to place and receive calls and enjoy other features that traditional phonehas, but also it own many data services which you could not expect from traditional telephone.The IP622C/IP622CWP provides two Ethernet ports for connecting another device to the local area network.This guide will help you easily use the various features and services available on your phone.1.2 Package ContentsYour package includes the following:One IP622C/IP622CWP IP Phone UnitHandset and handset cordOne universal power adapterOne Ethernet cableWall-mounting screw pack

Page 2of 682 Installing2.1 Assembling the Phone and Connecting to the Network1) Plug one end of the coiled phone cord into the left side of the phone base.2) Plug the other end of the handset cord into the jack at the bottom of the handset.3) If you are using an external power source, push the power cord into the power supply, and plug the power supply into the phone base unit.Note: Use only the power supply that came with the phone.4) Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your alreadyprepared network connection.2.2 Mounting the Phone to the Wall1) Complete the assembly instructions.2) Attach two appropriate screws to the wall. Leave 1/4 distance from the wall. This allows you to slide the mounting brackets on to the screws.Push down slightly to lock the phone in place.2.3 Turning on the PhoneThis section assumes that the correct connections have been made.1) Check whether the Internet port is well connected.2) Plug the AC power adapter into the electrical outlet.Note: Use only the adapter that came with the phone.3) The LCD will firstly display “Welcome” and all of the lights on the phone will flash.4) Next, the LCD display “Initializing Network”.5) After the sequence, the phone will display date & time, lines status for the phone, and IP622C/IP622CWP is started normally.

Page 3of 68Notice: If the phone does not provide this screen, re-confirm installation and connections. If these are incorrect, try unplugging thephone and plugging it back in again. If you still don’t see the display, then contact your Phone Administrator or service provider.2.4 Connect to the InternetYou can connect the FIP11/FIP11W/FIP11WL to the Internet via wired and via wireless.2.4.1 Via WiredStep 1.Check FIP11/FIP11W/FIP11WL have powered on correctly.Step 2.Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already prepared network connection.Step 3.After the sequence, the IP Address of Internet port will appear at the bottom of the LCD.2.4.2 Via Wireless (Only for IP622CWP)You can configuration wireless from LCD menu and from webpage.From LCD menu:Step 1.Press the button, and then select 13Wireless using the UP and DOWN button.Step 2.Choose 2Wireless Connection and you can view the wireless then FIP11/FIP11W/FIP11WL can connect to.Step 3.Highlight one network using the UP and DOWN button, and press the softkey button under link to connect.Note: If the Wi-Fi need authentication, choose the authentication and fill in the password.Step 4.Press the softkey button under ok to confirm connecting.Step 5.If the AP has connected, thewireless icon in LCD will display linked.From webpage:Step 1.Login the web and then openNetwork/Wireless webpage.Step 2.Highlight one Wi-Fi and thewords will get larger, following is oneexample:

Page 4of 68Step 3.Press the button to connect to the E3CALL_SZ.Step 4.If the Wi-Fi need authentication, choose the authentication and fill in the password, then choose the button to connectionStep 5.If the AP have connected, then connection status will change like following picture and the icon of wireless will display linked.

Page 5of 683 Get Familiar with IP622C/IP622CWP3.1 Front PanelFront PanelNo.Part NameDescription of functionPicture 11Handset top cradleFor the placement of handset (Receiver end)Hook switchFor hang-up and hang-off of handsetCradle latchTo prevent the handset from dropping when it iswall-mounted.Handset bottomcradleFor the placement of handset (Transmitter end)Handset cord portRJ-11 jack on the left side of the IP phoneHeadset wire portRJ-11 jack on the bottom of the handsetHeadsetTo mount mouthpiece and earpiece on the singlehandle.2LCD screenThe LCD screen is for displaying your settings,such as phone number, line status and so on.3Multi-FunctionalKeyThese keys can be used as speed dial, BLF,shortcut key, pick up and call park.4Line KeysIn standby:These keys are used as line keys; you can pressthe line button to select the corresponding line,and then user can make call or do otherfunctions.The LEDs under the keys used to display thestatus of each extension, please refer to 3.3 LCDindicator

Page 6of 685Soft keysThese keys are used as soft keys. These can beused for item selection or control on the LCDscreen.The softkey’ function depends on theircorresponding content displayed on the LCD atthat time.6MenuPress it to access to menu items: such asphonebook, multi-functional key, and callhistory and so on.7UPTo scroll up or turn up the volume8DOWNTo scroll down or turn down the volume9HoldThe Hold key is used to hold the current call,press it again to release the hold function.10RedialThe Redial key is used to redial the last dialednumber automatically.11Mute/DelDuring an active call, press it to mute thecurrent call.When input text, press it to delete a digit ornumber.12HeadsetPress it to use headset.13HandsfreePress it to use Handsfree14MSGThe LED is to indicate call and voicemailstatus. Please refer to 3.3 LCD indicator15Numeric KeypadEnters numeric digits for initiating a call or forentering configuration information.

Page 7of 683.2 Rear PanelRear PanelPart NameDescription of functionHeadsetHeadset console, connect to headset(This is on the right side ofthe phone.)DC 5VPower portPCConnects to a PC.InternetConnects to the Ethernet switch, router or Internet.3.3 LEDs IndicatorIP622C LEDLEDColorStatusDescriptionMSGOFFPower off or Phone is standbyRedIn useBlink RedHave a new call or Voice MSG or is updatingIP622CWP LEDLEDColorStatusDescriptionMSGOFFPower off or Phone is standbyRedIn useBlink RedHave a new call or Voice MSG or is updatingVoIP Lines 1/2OFFLine DisableBlink(Red)Unregister

Page 8of 68GreenRegisterREDIn use3.4 Get Familiar with LCDLCDNameDescription of functionDateTo display the current date.Date format is mm/ddTimeTo display the current time.Time format is mm:ss (A or P)Phone NumbersTo display the phone number of lines.LinesTo display the status of lines.The icon means unregistered.The icon mean registered.Softkey FunctionTo display the current softkey function.Softkey ButtonsYou can use the softkey button to highlight the item displayed onthe LCD screen and then configuration.One button directs to one softkey function, the blue line in the leftpicture displays the corresponding relationship.

Page 9of 684 MenuUser can use MENU,soft key and MUTE/DEL button to browse, modify and configure the phonebook, multi-functional keys, network,accounts, factory default and so on.4.1 ItemsThe table below lists Menu items which IP622C/IP622CWP included:Main menu(LCD display)Menu Items(LCD display)Submenu Items(LCD display)Explanation1Phonebook1.1NewEntryUser can view, add, edit, and delete phonebook by using the four softkey.User can also make call, and send text message directly using the four softkey.The Max records are 500.2Multi-FunctionalKey(needpassword)2.1Exp Key 1To configure the function of multi-functional keys.2.2Exp Key 22.3Exp Key 32.4Exp Key 42.5Exp Key 52.6Exp Key 62.7Exp Key 72.8Exp Key 82.9Exp Key 92.10Exp Key 103Call History3.1RedialListTo list the latest 60 records of called call, answered call and missed calls.3.2Answered Calls3.3Missed Calls4Text Message4.1SENDUser can send message according to prompt.4.2RecivedBoxTo list the latest 100 records of received message and sent message.4.3SendBox5BlackList5.1NewEntryTo configure the blacklist, max record is 100.6Preferences6.1LanguageTo select the language on phone’s LCD.6.2Call WaitingTo enable or disable call waiting.6.3Auto AnswerTo enable or disable auto answer.6.4Preferred AudioDeviceTo select the preferred audio device.7Ring Tone7.1Bell Type1Choose the ring tone from Bell Type1- Bell Type10.

Page 10 of 687.2Bell Type27.3Bell Type37.4Bell Type47.5Bell Type57.6Bell Type67.7Bell Type77.8Bell Type87.9Bell Type97.1Bell Type108Volume SettingPress up or down key to turn up or turn down volume.9Accounts(need password)9.1Line 19.1.1Line EnableTo enable/disable line1.9.1.2PasswordTo set password of line1.9.1.3AccountTo set account of line1.9.1.4Display NameTo set display name of line1.9.1.5Phone NumberTo set the phone number of line1.9.1.6SIP Proxy ServerTo set the SIP server IP address of line 1.9.1.7SIP Proxy PortTo set the SIP server port of line1.9.1.8Outbound ServerTo set the outbound proxy IP address or domain name of line1.9.1.9Outbound ServerPortTo set the outbound proxy port of line1.9.1.10BackupOutbound ServerTo set the backup outbound proxy IP address or domain name of line 1.9.1.11BackupOutbound PortTo set the backup outbound proxy port of line1.9.2Line 2Same to 9.110Call Forward10.1CFWD AllTo set the destination phone number of CFWD AllNumber10.2CFWD When BusyTo set the destination phone number of CFWD Busy Number10.3CFWD When NoAnswerTo set the destination phone number of CFWD No AnsNumber11Time/Date11.1Time(H:m:s)11.2Date(m/d/y)12Voice Mail(Need password)12.1Line 112.1.1MWI EnableTo enable or disable voice mail of line112.1.2Voice MailNumberTo set the voice mail number of line1.12.2Line 2Same to 12.113Network13.1WAN ConnectionTypeTo view the current Internet port’s connection type, or to change the Internet portconnection type from Static, DHCP and PPPoE.13.2CurrentIPTo view the current Internet port IP address, or to change the Internet port IP address.13.3CurrentNetmaskTo view the Current Netmask, or to change the Current Netmask.13.4CurrentGatewayTo view the Current Gateway, or to change the Current Gateway.13.5Primary DNSTo view the primary DNS, or to change the primary DNS.

Page 11 of 6813.6Secondary DNSTo view the secondary DNS, or to change the secondary DNS.13.7Enable WAN LoginTo enable or disable user login webpage from Internet port.13.8Web PortTo view the Web Port, or to change the Web Port.13.9SIP QoSTo view the SIP QoS, or to change the SIP QoS.13.1RTP QoSTo view the RTP QoS, or to change the RTP QoS.13.11Data QoSTo view the Data QoS, or to change the Data QoS.13.12VLAN TagTo enable or disable VLAN Tag13.13VLANIDTo view the VLANID, or to change the VLANID.13.14802.1p PriorityTo view the802.1p Priority, or to change the802.1p Priority.14Product Info14.1Product NameTo view the current information of Product Name, Software Version, Hardware Version,MAC Address and serial number.14.2Software Version14.3Hardware Version14.4MAC Address14.5Serial Number15Status15.1Intenet Port StatusTo view the current information about the status of Internet port, VPN and registration.15.2VPN Status15.3Registration Status16RebootTo reboot IP622C/IP622CWP.17Factory DefaultTo set IP622C/IP622CWP factory default.(Need password)18Set PasswordTo reset password.The password of LCD is same as the one of Webpage.Default is admin.19LCD ContrastTo view and change the contrast of LCD.20Login/LogoutPress it to logout LCD.Press 20Login/Logout to erase memory, and then user should input password when useraccess to 9Accounts again.4.2 How to configuration from Menu1) When the phone is on-hook, press the MENU button to enter Main menu.2) Use the Numeric Keypad to input the digit or character3) Press the abc softkey button to change the input method between digit, capital letter and small letter.4) Use the up and down button to scroll up and scroll down. Configuration the item or sub-item according to the prompt.5) Press the ok softkey button to confirm.6) Press the save softkey button to save changes.7) Press MUTE/DEL button or delChr softkey button to delete one digit or a character.

Page 12 of 688) Press the cancel softkey button to cancel changes and back to the up level.9) The password which need when access to Accounts item is the same as the one of admin mode when login Web, default is admin.

Page 13 of 685 Using Basic Phone Function5.1 Using the Handset/ Speakerphone/ Headset5.1.1 Using the HandsetTo place and answer calls using the handset, simply lift the handset.5.1.2 Using the SpeakerphoneTo place and answer calls using the speaker, press the speaker button. The green light behind the button will illuminate.5.1.3 Using the HeadsetTo place and answer calls using the speaker, press the headset button. The green light behind the button will illuminate.5.2 Making Telephone Call5.2.1 Place a CallYou can place a call by:Step 1.Lifting the handset and dialing phone number, followed by the # or wait 5 seconds, IP622C/IP622CWP will dial out the phone number.Step 2.Connect the headset, press the headset button and dial phone number, followed by the #or wait 5 seconds, IP622C/IP622CWP will dialout the phone number.Step 3.Press the speaker button and dial phone number, followed by the # or wait 5 seconds, IP622C/IP622CWP will dial out the phone number.5.2.2 Using Redial ButtonTo redial the last number called:Lift the handset or press speakerphone or press headset, and then press the redial button; the number will be automatically dialed.

Page 14 of 685.2.3 Dialing from PhonebookAdding a phonebookBelow are the steps to add a phonebook in menu, User can also add phonebooks from your PC using IP622C/IP622CWP Web Interface.Step 1.Press MENU button access to the menu items, and use the softkey button to choose 1.PhonebookStep 2.Add one phonebook according to the prompt, press the abc softkey button to change the input method between digit, capital letter andsmall letter.Using phonebook:Press MENU button to access to the menu items, and use the softkey button to choose 1.Phonebook, and then highlight the phonebook youwant to call, press the dial softkey button to make call immediately.5.2.4 Dialing from Call HistoryPress MENU button access to the menu items, and use the up and down button to choose 3.CallHistory, and then highlight the phone numberyou want to call, press the dial softkey button to dial immediately.5.2.5 Using Speed DialAdd a speed dial:Below are the steps to add a speed dial from menu, User can also set speed dial from your PC using IP622C/IP622CWP Web Interface.Step 1.Press MENU button access to the menu items, and use the up and down button to choose 2. Multi-Function KeyStep 2.Configuration one Multi-Function Key to speed dial according to the prompt.Making speed dial:Press the Multi-Function Key corresponding to speed dial to make call immediately.

Page 15 of 685.2.6 Using Dial PlanAdding one dial plan:Step 1.Open Phone/Dial Plan webpageStep 2.Add one dial plan, user can refer to 7.7.3 Dial PlanUsing dial plan to make call:Dial the phone number according to one dial plan.5.2.7 Using Hot LineAdd the hot line from SIP Account/Line1/2 webpage, Supplementary Service Subscription column, below is one example:Step 1.Open SIP Account/Account1/2 webpage, Supplementary Service Subscription columnStep 2.Fill in the hot line number, user can also add the delayed time.Example 1: set the hot line number is 511.Example 2: set the hot line number is 511 and delayed time is 4 seconds.5.2.8 Answering a Telephone CallWhen a call is incoming, the associated MSG button will flash and the phone will ring.You can receive the call by:Step 1.Pressing the corresponding line button orStep 2.Pressing the speakerphone, orStep 3.Lifting the handset, orStep 4.Using the headset, orStep 5.Auto-answer: if auto-answer is enabled, IP622C/IP622CWP will answer the phone automatically when there is a call incomingEnable auto-answer: press MENU button to access to the menu items, then use the up and down button to choose 6Reference, set auto-answer

Page 16 of 68enable according to the prompt.Notice: user can also enable auto-answer in Phone/Preference webpage, miscellaneous column.5.3 Adjusting Call VolumeFrom menu:Step 1.Press Menu button, and then choose volume.Step 2.Press up and down button to turn up or turn down volume.Using multi-function key:Step 1.Choose two multi-function key (assuming the two multi-function keys are Exp Key 1 and Exp Key 2), and configure asfollowing:Step 2.Press Save Settings to save changes and user can see the corresponding LED is solid green.Step 3.Press the Exp Key1 button to turn up volume, press the Exp Key 2 button to turn down volume.5.4 Black ListIf user added a black list, IP622C/IP622CWP will forbid the phone number incoming.Adding a black list:There are two ways to add black list, one is from menu, and the other is from your PC to use IP622C/IP622CWP’s webpage.

Page 17 of 68From menu:Step 1.Press Menu button, and then choose 5black list.Step 2.Choose NewEntry, and then add one black list according to the prompt.From Webpage:Step 1.Login the web, open Phone/Phonebook webpage, Black List column.Step 2.Refer to the 7.6.4.1 Black List to add blacklist.5.5 Muting a CallDuring an active call, pressing the MUTE/DEL button to mute the handset, headset or speakerphone.This function prevents the person on the active call from hearing what you or someone else in the room is saying; the light behind the button willilluminate on (green).To cancel the Mute function, please press the MUTE/DEL button again and the light behind the button will illuminate off.5.6 Placing a Call on HoldWhen IP622C/IP622CWP is during one active call:Step 1.Pressing the hold button to put the active call on hold, then you will hear a dial tone, the remote party will hear the hold musicStep 2.User can input the phone number to make callStep 3.Pressing the hold button again to release the previously Hold state and resume the bi-directional media.5.7 Three Way Conference CallsStep 1.To initiate a conference call, press the HOLD button during an active call and the first call is placed on hold, and you will hear a dialtone.Step 2.Dial the second person’s telephone number.

Page 18 of 68Step 3.After the second person answers the call, press conf softkey button to start the conference call; all three parties will be participating in aconference call.Note: If you hang up firstly, the other two parties will be disconnected; if one party hangs up firstly, you can go on talking with the other party.5.8 Attended TransferYoucallthe personto whom youaretransferring the call and speak to them before transferring the call:Step 1.To initiate a transfer; press the HOLD button during an active call. This places the first call on hold and you will hear a dial tone.Step 2.Dial the second person’s telephone number.Step 3.When the second person answers, you can have a private conversation with the second person without the first person hearing it.Step 4.To connect the call to the second person, press the xfer softkey button to complete the transfer. You will be disconnected from the call.Step 5.If you hang up during the call with the second person before pressing xfer softkey button, the transfer is not completed; this only ends thecall with the second person, and you can press the HOLD button to continue the first call.5.9 Unattended TransferYou can transfer an active call to a third party without announcement.Step 1.To initiate an unattended (blind) transfer; press the xfer softkey button during an active call. The first call is placed on hold and you willhear a dial tone.Step 2.Now dial the second person’s telephone number with immediately ending char “#”, IP622C/IP622CWP will transfer phone automaticallyand you will be disconnected from the call.5.10 Forwarding CallsYou can forward all calls, forward calls when the phone is busy or forward calls when there is no answer.Below are the steps to configure call forward from menu. You can also set call forwarding options from your PC using the IP Phone WebInterface.

Page 19 of 68From menu:Step 1.Press the MENU button.Step 2.Select 10Call Forward and choose one type of call forwarding.• CFWD All—Forwards all calls to a single number immediately when there is an incoming call.• CFWD When Busy—Forwards all calls to another number when the phone is busy.• CFWD When No Answer—Forwards calls to another number if there's no answer at your phone.Step 3.Enable the CFWD and fill in the call forwarding number.Step 4.Press the save softkey button to save changes.5.11 Call WaitingBefore using call waiting, you should enable it firstly, and default is enabling.During an active call:Step 1.If call waiting is enabled, call waiting alerts you with ringing if there is another call is incoming, and the associate MSG LEDwill change tored blinking, press the line key of the second call to answer the second call with the first call holding, pressing the line button of the first call toback to the first call with the second call holding.Step 2.If the call waiting is off, new calls would be rejecting and the new caller will hear busy tone when you are on another call.Enable Call Waiting:You can turn call waiting on or off from menu in Menu/6References item.And user can also enable call waiting by using your PC to open SIP Account/Line 1/2 webpage, Supplementary Service Subscription column.5.12 Ending a CallTo end a handset call, hang up the handset.To end a speakerphone call, press the speaker button.

Page 20 of 68To end a headset call, press the headset button.5.13 Viewing and Returning Missed CallsThe LCD screen on your IP phone will notify you like the following picture if a call came in that was unanswered.To return a missed call:• If the LCD screens shows a missed call:Step 1.press the softkey button under miss to view the call.Step 2.Press the softkey button under dial to return the missed call.• If the LCD screen does not show a missed call, you can return a call from the Missed Call list:Step 1.Press the Menu button.Step 2.Then selects 3Call History.Step 3.Then selects Missed Calls.Step 4.Choose the call you want to return and press Dial.To view a list of all missed calls:• If the LCD screen shows a missed call, press the softkey button under miss to view a list of missed calls.• If the LCD screen does not show a missed call:Step 1.Press the Menu button.Step 2.Then selects 3Call History.Step 3.Then selects Missed Calls.

Page 21 of 685.14 Text Message5.14.1 Sending MessageStep 1.Press Menu button, and then choose 4Text Message by using the up button or the down button.Step 2.Press the select softkey button to enter to 1SEND item.Step 3.Press the select softkey button to edit message.Note: When inputting text, use the abc softkey button to change the input method among numbers, capital and lowercase English letters,abc stands lower case, ABC stands capital letter, and 123 stands digit*Step 4.Press the oksoftkey buttonto input receivers’ phone number.Notice: IP622C/IP622CWP support group mails, user can send one message to 10 friends or family one a time;Press the ok softkey button to access to configuration the next receiver’s phone number;You can select one number in phonebook by pressing the pbook softkey button.If user has configuration the phone numbers which you want to send, press the oksoftkey buttontwice to access to the nextitem (Sender number).Step 5.Set Sender phone number, default is line1’s phone number.Step 6.Press the selectsoftkey buttonto start sending message.5.14.2 Reading MessageStep 1.Press Menu button, and then choose 4 Text Message by using the up button or the down button.Step 2.Press the selectsoftkey buttonto enter to 2Recived Box item or Send Box item.Notice: In Received Box are messages have received from others including new messages and old messages. The ones in Sent Box aremessages have sent out.

Page 22 of 68Step 3.Press the selectsoftkey buttonto access to the next item. Choose the message you want to read by using the up button or the downbutton.

Page 23 of 686 Using Advanced Phone Functions6.1 Speed DialCreating Speed Dial:Following are the steps to creating speed dials in webpage; you can also creating it from LCD Menu.Step 1.Access to web, and then open Phone/Multi-Functional Key webpageStep 2.Then configures one Exp key to speed dial, and then choose the line and fill in the phone number. The following picture is a settingexample:Step 3.Press button to save changes and then press button to make changes effective.Using Speed Dials:Step 1.Press the configured Exp Key 1 to call 111 or press Exp Key 2 to call 112 immediately.6.2 MSGVoice Mail service must be available on your network to use this feature.6.2.1 Enable and configuration MSGThere are two ways to enable MSG, one is from menu, and the other is from your PC to use IP622C/IP622CWP’s webpage.From Menu:Step 1.Press Menu button to enter menu items and then choose 12Voice MailStep 2.Highlight the line you want to configure, and then select itStep 3.And then use the softkey buttons to configure it according to the prompt (Enable MWI and enter the voice mail number)

Page 24 of 68Step 4.Press the save softkey button to save the changesFrom Webpage:Step 1.Login Web, open SIP Account Line 1/2webpage, go to Supplementary Service Subscription column.Step 2.Enable MWI Enable and fill in the Voice Mailbox Numbers (get the number from your phone administrator), below is a settingsexample based on Asterisk.Step 3.Press button to save changes, then the notice will appear, press button tomake changes effective.6.2.2 Using MSGTo access your voice mail box, press the Voice Mailbox Numbers dial.Then user can listen to the new voice mail or old voice mail or reply voice mail according to the voice prompt.6.3 Changing the LCD Screen ContrastStep 1.Press theMenubutton, scroll to19LCD Contrast, and press theSelect softkey buttonto access.Step 2.Use theup and downbuttonsto adjust the screen contrast. Press theUpbutton to increase the contrast. Press theDownbutton to decrease the contrast.Step 3.Press thesavesoftkey buttonto save.6.4 Changing Your Ring ToneTo change a ring tone:

Page 25 of 68Step 1.Press theMenubutton.Step 2.Select 7Ring Tone.Step 3.Use theup and downbuttonsto highlight the ring tone. Press theselectsoftkey buttonto choose the highlighted ring tone.6.5 Setting Your Phone’s Date and TimeThedate andtime for yourphonenormallycomefromthe phoneserver.However,if youneedtochange some date andtimeparameters,youcanfollowthese steps:Step 1.Press theMenubutton,select11Time/Date.Step 2.Choose date to adjust date; enterthe dateinthe followingformat:mm/dd/yy.Step 3.Choose time to adjust time; enterthetime inthefollowingformat:hh/mm/ss.Step 4.Press the oksoftkey buttonto save the changes.6.6 Rebooting Your PhoneThis setting is to configure and troubleshoot the network. You should not change these settings unless directed to by yourAdministrator as this can negatively affect your phone’s function.To reboot your phone:Step 1.Press theMenubutton.Step 2.Scrollto 16Reboot;press theselect softkey button to access to reboot item.Step 3.Then a notice “Confirm System Reboot” will appear, press the ok softkey button to confirm rebooting.6.7 Factory defaultThere are three ways to make factory default: in menu and using web GUI.You should not change these settings unless directed to byyour Administrator as this can negatively affect your phone’s function.In menu:

Page 26 of 68Press Menu button and choose 17 Factory Reset, user is required to input the password, then a notice will appear, press the ok softkey button tocontinue.In menu:Press #*06# on the phone and select 4 Factory Reset, then there is a notice inform you to confirm the performance, enter yes(937), then phonewill be factory default.Using Website:Step 1.Access to website, open Administration/Management webpage;Step 2.Press the factory default button at the bottom of the webpage;Step 3.Waiting about 5 seconds, the red notice will appear, and then press Reboot button to rebootIP622C/IP622CWP.Notice: If you choose factory default, you will return the phone to the original factory settings and will erase all current settings, including thedirectory and call logs.

Page 27 of 687 CONFIGURATION7.1 Web-based ConfigurationThis section will show you how to configure your IP622C/IP622CWP using the web-based configuration interface. The default network settingsare the following:Default Internet Connection Type: DHCPDefault PC Port Connection Type: BridgeDefault user name and password of admin mode:admin, adminDefault user name and password of user mode:user,userWeb Idle Timeout: 5 min

Page 28 of 687.2 LoginTo access the phone through a web browserStep 1.Setup IP622C/IP622CWP correctlyStep 2. You can press menu key -->15 status->Internet Port Status-->IP Address on the LCD screen.Step 3.Enter “http://Internet IP Address” in the address field of the browser.Step 4.Type “admin” or “user” for the User Name, and input the password click on the Login button to access the configuration page.There are two levels of web configuration: one “user” ID level that can view just some portion in the web, and the other “admin” IDlevel that can view and configure all settings in the web-based configuration interface.7.3 WebpageNo.NameDescription1main informationDisplay the firmware version, DSP version, CurrentTime, and administration mode.Press Logout button to logout.2navigation barClick navigation bar, many sub-navigation bar willappear in the place 4.3HelpDisplay the main information for configuration; user canget help from it directly.4sub-navigationbarClick sub-navigation bar to enter to configurationwebpage5configurationtitleThe configuration title6configurationbarsThe configuration barsEvery time making some changes, user shouldpress the button to confirm and save the changes.After pressing the button, the redwill appear tonotice user to reboot.

Page 29 of 68To cancel the changes.Press it to reboot IP622C/IP622CWP

Page 30 of 687.4 Status7.4.1 BasicThis webpage displays the basic status of yourIP622C/IP622CWP, including the informationabout product information, SIP account status,network status, VPN status, PC port status andsystem status.Click Refresh button to refresh the status.

Page 31 of 687.4.2 SyslogThis page displays the log of system.User can press Clear button to clear allinformation.Click Refresh button to refresh syslog.Click Save to save the system log to your localPC.

Page 32 of 687.5 SIP Account7.5.1 SIP Settings7.5.1.1 SIP Parameters7.5.1.2 NAT TraversalWebpageField NameDescriptionNAT TraversalIf or not enable NAT.IP622C/IP622CWP supports STUN traversal,choose “STUN” in the “NAT Traversal Mode” ifyou want traverse NAT/Firewall.STUN Server IPSTUN server IP address, default is stun.fwdnet.netNAT RefreshInterval (sec)The interval to refreshSTUN ServerPortSTUN port7.5.2 Line1In this webpage, users can configuration the information about SIP account line1, including the following 4 parts: Basic, Audio Configuration,Supplementary Service Subscription and Advanced.

Page 33 of 68Following is the description about that.7.5.2.1 BasicSet the basic information provided by your VOIP Service Provider, such as Phone Number, Account, password, SIP Proxy and so on.WebpageField NameDescriptionLine EnableIf or not enable Line1Outgoing CallwithoutRegistrationIf or not enable PEER to PEERIf enable, Line1 will not send register requestto SIP server;In System Status, SIP-1 Status is Registered;SIP-1 can make call out, but others can not callSIP-1.Proxy ServerThe domain or IP address of SIP ServerProxy PortThe port which SIP Server supports for VOIPservice, default is 5060OutboundserverOutbound server IP or domain nameOutbound PortOutbound server’s Service portBackupOutboundServerBackup Outbound server IP or domain name.Display NameThe number will display in calleePhone NumberNumber of telephone provided by SIP serverAccountSIP account provided by SIP serverPasswordSIP password provided by SIP server7.5.2.2 Audio ConfigurationSelect the audio Codec you want to use.WebpageField NameDescriptionAudio CodecType1Choose the audio codec type from G.711U,G.711A, G.722, G.729, G.723Audio CodecType2Choose the audio codec type from G.711U,G.711A, G.722, G.729, G.723Audio CodecChoose the audio codec type from G.711U,

Page 34 of 68Type3G.711A, G.722, G.729, G.723Audio CodecType4Choose the audio codec type from G.711U,G.711A, G.722, G.729, G.723Audio CodecType5Choose the audio codec type from G.711U,G.711A, G.722, G.729, G.723G.723 CodingSpeedChoose the speed of G.723 from 5.3kbps and6.3kbpsPacket CycleThe RTP packet cycle timeSilence SuppEnableIf or not enable silenceEcho CancelIf or not enable echo cancel,default is enable.7.5.2.3 Supplementary Service SubscriptionWebpageField NameDescriptionCall WaitingIf or not enable Call waiting.Hot LineFill in the hot line number.Pickup handset or press speaker/headset button,IP622C/IP622CWP will dial out the hot line numberautomatically.MWI EnableIf or not enable MWI (message waiting indicate).Voice MailboxNumbersFill in the voice mailbox phone number7.5.2.4 AdvancedWebpageField NameDescriptionDomain nameTypeIf or not use domain name in the SIP URICarry PortInformationIf or not carry Port information in the SIP URI.Signal PortThe local port of SIP protocol, default is 5060DTMF TypeChoose the DTMF type from IN_band, RFC2833 and SIPINFO.RFC2833User can use the default setting

Page 35 of 68Payload (>=96)Register RefreshIntervalThe interval between two normal Register messages. Youcan use the default setting.RTP PortSet the port to send RTP.IP Phone will select one idle port for RTP if you set “0”,otherwise use the value user set.Cancel MessageEnableWhen you set enable, an unregistered message will be sentbefore registration, while you set disable, unregisteredmessage will not be sent before registration. You should setthe option for different Proxy.Prack EnableIf or not enable prack.SIP OPTIONSEnableIf this option enable, IP Phone will send SIP-PING toServer periodically instead of sending hello packet. Thesend interval is Keep-alive interval.Keep-aliveinterval (10-60s)The interval that IP Phone will send an empty packet toProxy.Anonymous CallIf or not enable anonymous call.Anonymous CallBlockIf or not enable anonymous call block.Proxy DNS TypeSet the proxy DNS type.Use OB Proxy InDialogIf or not enable OB Proxy in dialog.VPNIf or not enable VPN.Dial PrefixThe prefix added before the number user dials.User TypeSelect the user type, options are IP and Phone.Only RecvRequest FromServerIf or not enable only receive request from SIP server.Request-URIUser CheckIf or not enable request-uri user check.Hold MethodSelect hold method, options are ReINVITE and Info.7.5.3 Line2The parameters of Line2 are same as Line1 except the value of Line Enable.7.5.4 VoIP QoSWebpageField NameDescription

Page 36 of 68SIP/RTP/ QosDefault is 0, user can set from 0~63.7.6 Network7.6.1 BasicUser can configure the parameters of Internet Port, PC port and Network Address Server Settings (DHCP). The details are as follows:7.6.1.1 Internet Port (WAN)Static:In static mode, user should fill in the values of IP Address, Subnet Mask, Default Gateway, Primary DNS and Second DNS got from youradministrator.WebpageField NameDescriptionConnect NameThis parameter is the WAN port service mode,user can set the parameters in Multi WAN page.Connect modeConnection mode, it si IPv4.InternetChoose Static IP.IP AddressThe IP address of Internet portSubnet MaskThe subnet mask of Internet port.DefaultGatewayThe default gateway of Internet port.

Page 37 of 68Primary DNSThe primary DNS of Internet port.Second DNSThe second DNS of Internet port.DHCP:In DHCP mode, IP phone is a DHCP client.IP phone will get the IP Address, Subnet Mask and Default Gateway from the DHCP server.WebpageField NameDescriptionInternetChoose Automatic Configuration-DHCP.DNS ModeChoose DNS type from Manual and Automatic◆In Manual: user should set the Primary DNSand Second DNS manually.◆In Automatic: IP Phone will get the PrimaryDNS and Second DNS from DHCP Serverautomatically.Primary DNSThe primary DNS of Internet port.SecondaryDNSThe secondary DNS of Internet port.DHCP RenewRenew the DHCP.DHCP VendorSpecify the DHCP vendor field.

Page 38 of 68PPPoE:WebpageField NameDescriptionInternetChoose PPPoE.DNS ModeChoose DNS type from Manual and Automatic◆In Manual: user should set the Primary DNSand Second DNS manually.◆In Automatic: IP Phone will get the PrimaryDNS and Second DNS from DHCP Serverautomatically.Primary DNSThe primary DNS of Internet port.Secondary DNSThe secondary DNS of Internet port.PPPoE AccountFill in the PPPoE account which user gets fromInternet Service ProviderPPPoEPasswordFill in the PPPoE account which user gets fromInternet Service ProviderConfirmPasswordFill in the PPPoE password again.Operation ModeSelect operation mode, options are Keep Alive，On demand and Manual.◆When the mode is Keep Alive, user needspecify the keep alive redial period, arranges are0~3600s, default is 5min.◆When the mode is on demand, user needspecify the on demand idle time, arranges are0~60min, default is 5min.◆When the mode is manual, user need not toinput this.

Page 39 of 687.6.1.2 PC Port (LAN)WebpageField NameDescriptionLocal IPaddressSet the IP address of PC port.Efficient when user choose NAT.Local SubnetMaskSet the subnet mask of PC port.Efficient when user choose NAT.Local DHCPserverIf or not enable DHCP server.DHCP StartAddressThis is the start IP address assigned by the DHCPserver.DHCP EndAddressThis is the end IP address assigned by the DHCPserver.DNS ModeChoose DNS type from Manual and Automatic◆In Manual: user should set the Primary DNSand Second DNS manually.◆In Automatic: IP Phone will get the PrimaryDNS and Second DNS from DHCP Serverautomatically.Primary DNSThe primary DNS.SecondaryDNSThe secondary DNS.Client LeaseTime（0-86400s)The DHCP Client lease time, measured inseconds, default is 86400s.DNS ProxyIf or not enable DNS proxy.7.6.2 MAC Address CloneWebpageDescriptionMAC is the hardware address of network equipment. Sometimes,network providers may bind network account with the networkequipment’s MAC address. So you may not pass the provider’sauthentication when you use a new IP622C/IP622CWP. In this case,you can use MAC Clone to copy your PC’s MAC address toIP622C/IP622CWP’s Internet port.MAC is an important parameter for network equipments, so youshould make sure that the MAC is right, in order to prevent to makeIP622C/IP622CWP unusable.

Page 40 of 68You can login IP622C/IP622CWP’s Web via PC port if you areincautious to make it wrong. And then cloning the right MAC orresume the default settings.Step 1 Press button to get the PC’s MACaddressStep 2 Press to save the changesStep 3. Press to cancel MAC address clone.Step 4. Press to reboot IP622C/IP622CWP.7.6.3 Wireless（Only for IP622CWP）PageField NameDescriptionConnection StatusShow the current connect status.SSIDAll the SSID name of AP that you can searchAuthenticationWireless encryption type of APEncryptionENcryption type of APStatusShow the status of APStand for the phone have connect to APStand for the the strength Wireless signalAuthenticationWireless encryption typeENcryptionENcryptionClick to connectCancel the connect

Page 41 of 68PasswordInput the password of the device you need toconnect.7.6.4 VPNA Virtual Private Network (VPN) is the extension of a private network that encompasses links across shared or public networks like the Internet.In short, by VPN technology, you can send data between two computers across a shared or public network in a manner that emulates theproperties of a point-to-point private link.WebpageField NameDescriptionVPN EnableIf or not enable VPN.And user can choose the VPN mode from PPTPand L2TP.InitialService IPVPN server IP addressUser NameThe user name for authenticationPasswordPassword for authentication7.6.5 DMZIP622C/IP622CWP provides a facility DMZ Host that maps ALL unsolicited data on any protocol to a single host in the LAN. Regular websurfing and other such Internet activities from other clients will continue to work without inappropriate interruption. DMZ Host allows a definedinternal user to be totally exposed to the Internet, which usually helps some special applications such as Netmeeting or Internet Games etc.

Page 42 of 68WebpageField NameDescriptionDMZ EnableIf or not enable DMZDMZ Host IPAddressSet the IP address of DMZ host7.6.6 DDNSWebpageField NameDescriptionDynamic DNSProviderSelect the DDNS provider.AccountEnter the account user gets from the DDNS provider.PasswordEnter the password user gets from the DDNS provider.DDNSEnter the DDNS domain.StatusDisplay the DDNS status.7.6.7 Multi WANWebpageField NameDescriptionIndexIndexNameThe name of service mode.VLAN IDVLAN ID802.1p802.1p priority, user can choose from 0 to 7.EditClick edit to edit the current vlan.DeleteClick delete to delete the current vlan.AddClick Add to add another vlan.Click Edit, the webpage displays as left.VLAN IDSet VID, it can be 2~4094.802.1p802.1p priority, user can choose from 0 to 7.Bridge ModeSet network connection type, it can be Route orBridge.ServiceSelect the service mode of this port.Take VLANIf or not enable take VLAN tag.

Page 43 of 68tag7.7 PhoneUser can configuration volume, call forward, multi-functional key, dial plan, phonebook and call log.7.7.1 PreferenceUser can configure the value of ring volume, speakerphone volume, handset volume and so on.7.7.1.1 PreferenceWebpageField NameDescriptionHandset InputGainAdjust the handset input gain from 0-7.Handset VolumeGainAdjust the output gain from 0-7.SpeakerphoneInput GainAdjust the speakerphone input gain from 0-7.Speaker VolumeAdjust the speaker volume form 0-7.Ringer VolumeAdjust the ringer volume form 0-7.SpeakerphoneMic BoostIf or not increase the MIC volume 20 db.7.7.1.2 RegionalWebpageField NameDescriptionTone TypeChoose tone type form China, US, Hong Kongand so on.Dial ToneDial toneBusy ToneBusy ToneOff HookOff hook warning tone

Page 44 of 68Warning ToneRing Back ToneRing back toneCall WaitingToneCall Waiting tone.Min Jitter Delay(ms)The Min value of IP622C/IP622CWP’s jitterdelay, IP622C/IP622CWP’s jitter is an adaptivejitter mechanism.Max JitterDelay (ms)The Max value of IP622C/IP622CWP’s jitterdelay, IP622C/IP622CWP’s jitter is an adaptivejitter mechanism.RingingTime(Sec)How long IP622C/IP622CWP will ring7.7.1.3 Call ForwardWebpageField NameDescriptionFeaturesAll ForwardIf or not enable all forward.Busy ForwardIf or not enable busy forward.NoAnswer ForwardIf or not enable no answer forward.CallForwardAll ForwardFill in all forward number.Busy ForwardFill in busy forward number.NoAnswer ForwardFill in no answer forward.NoAnswer TimeoutSpecify no answer timeout.FeatureCodeCfwdAll On CodeFill in cfwd all on code.CfwdAll Off CodeFill in cfwd off on code.Cfwd Busy OnCodeFill in cfwd busy on code.Cfwd Busy OffCodeFill in cfwd busy off on code.Cfws No Ans OnCodeFill in cfwd no answer on code.Cfwd No Ans OffCodeFill in cfwd no answer off code.DND On CodeFill in DND on code.DND Off CodeFill in DND off code.Unpark CodeFill in Unpark Code

Page 45 of 687.7.1.4 MiscellaneousWebpageField NameDescriptionAuto AnswerIf or not enable auto answer. If enable,IP622C/IP622CWP will auto answer allincoming call immediately.Auto Answer byCallINFOIf or not enable auto answer by call info.Dial Time OutHow long IP622C/IP622CWP to sound dial outtone when IP622C/IP622CWP dialing number.Call ImmediatelyKeyChoose call immediately key form * or #.Auto HookonModeIf or not enable auto hook on mode, if enable,IP622C/IP622CWP will hang up automaticallywhen the other side hangs up.ICMP PingIf or not enable ICMP Ping.If enable this option, IP622C/IP622CWP willping the SIP Server every interval time,otherwise, It will send “hello” empty packet tothe SIP Server.Escaped charenableIf or not enable escaped char.7.7.2 Multi-Functional KeyStep 1.Choose one Exp Key from the Exp Key 1…10.Step 2.Choose one function type from speed dial,shortcut key,.Step 3.Set the other corresponding parameters.Step 4.Press Save button to save changes, press Cancel button to cancel changes.Below is an example:

Page 46 of 68Adding speed dial:Step 1.Choose one Exp Key to configurationStep 2.Select the speed dial from the drop down listStep 3.Choose the Line from auto (the first line registered), line1, line2Step 4.Fill the phone number in ExpansionStep 5.Press to save changesStep 6.Press button to make changes effective.If set properly, press the corresponding key to make call immediatelyAdding shortcut key:Step 1.Choose one Exp Key to configurationStep 2.Select the shortcut key from the drop down listStep 3.Select the mode from the phonebook, call history, text message,volume+, volume- and login/logout in the drop down list.Step 4.Press to save changesStep 5.Press button to make changes effective.If set properly, press the corresponding button to access to phonebook,call history, text message, volume+, volume- and login/logout menudirectly.

Page 47 of 687.7.3 Dial Plan7.7.3.1 Parameters and SettingsWebpageField NameDescriptionPicture 1Dial PlanIf or not enable dial plan.LineChoose the call mode from line1, line2.Digit MapFill in the sequence used to match input numberThe syntactic, please refer to the following DialPlan SyntacticActionChoose the dial plan mode from Deny and DialOut.Deny means IP622C/IP622CWP will reject thematched number, while Dial Out meansIP622C/IP622CWP allow dial out the matchednumber.Move UpPress it to move up.Move DownPress it to move down.

Page 48 of 68Picture 2Steps :Adding one dial plan:Step 1. Enable Dial PlanStep 2. Click Add button, and the configuration table likePicture 1 will appearStep 3. Fill in the value of parameters.Step 4.Press OK button to end configuration.Step 5. Press Save Settings button to save changes.Editing one dial plan:Step 1. Enable Dial planStep 2. Choose one dial planStep 3. Click Edit button, and the configuration table likePicture 2 will appearStep 4. Change the value of parameters.Step 5.Press OK button to end configuration.Step 6. Press Save Settings button to save changes.Deleting one dial plan:Step 1. Enable Dial planStep 2. Choose one dial planStep 3. Click Delete button to delete the dial plan

Page 49 of 687.7.3.2 Dial Plan SyntacticNo.StringDescription10 1 2 3 4 5 6 7 8 9* #Legal characters2XLowercase letter x stands for one legal character3[sequence]To match one character form sequence.For example:• [0-9]: match one digit form 0 to 9• [23-5*]: match one character from 2 or 3 or 4 or 5 or *4x.Match to , , , …...For example:“01.”: can match ”0”, “01”, “011”, ”0111”, …….., ”01111…”5<dialed:substituted>Replace dialed with substituted.For example：<8:1650>123456：input is “85551212”, output is“16505551212”6x,yMake outside dial tone after dialing “x”, stop until dialing character “y”For example：“9,1xxxxxxxxxx”:IP622C/IP622CWP make outside dial tone after inputting “9”, stop tone untilinputting “1”“9,8,010x”: make outside dial tone after inputting “9”, stop tone until inputting “0”7TSet the delayed time.For example:“<9:111>T2”: IP622C/IP622CWP will dial out the matched number “111” after 2 seconds.

Page 50 of 687.7.3.3 Example1. Example 1Using line 1, if user dials #12#2, IP622C/IP622CWPwill call 010#12%232 immediately.2. Example 2Using line 2, if user dials 5,8101, IP622C/IP622CWPwill call 2413338101 immediately,And IP622C/IP622CWP will make outside dial toneafter inputting “5”, stop tone until inputting “8”.3. Example 3Using line 1, if user dials 422xxxx or 522xxxx,IP622C/IP622CWP will call 22xxxx333 immediately.4. Example 4Using line 2, if user dials 2,622C or 2,622C2 or2,622C22 or or ,IP622C/IP622CWP will call 5622C or 5622C2 or5622C22 or or immediately.And IP622C/IP622CWP will make outside dial toneafter inputting “2” or “3”, stop tone until inputting “6”.5. Example 5Using line 1, if user dials ,IP622C/IP622CWP

Page 51 of 68will reject the phone number out.7.7.4 Phone Book7.7.4.1 Upload &&Download Phonebook or BlacklistWebpageField NameDescriptionPhonebookUpload&&DownloadClick to save the phonebook to thelocal PC.Click to select the phonebook and clickto upload it to the phone.BlacklistUpload&&DownloadClick to save the blacklist to thelocal PC.Click to select the blacklist and clickto upload it to the phone.7.7.4.2 PhonebookWebpageField NameDescriptionPicture 1NameInput the name.NumberInput the phone number.RingSelect the ring tone type.

Page 52 of 68Picture 2Steps :Adding one phone book:Step 1. Click Add button, and the configuration table likePicture 1 will appearStep 2. Fill in the value of parameters.Step 3. Press OK button to end configuration.Step 4. Press Save button to save changes.Editing one phone book:Step 1. Choose one phone bookStep 2. Click Edit button, and the configuration table likePicture 3 will appear.Step 3. Change the value of parameters.Step 4. Press OK button to end configuration.Step 5. Press Save button to save changes.Deleting one phone book:Step 1. Choose one phone bookStep 2. Click Delete button to delete the phone bookMove one phone book to Black list:Step 1. Choose one phone bookPicture 3Picture 4

Page 53 of 68Step 2. Click Move to blacklist button to delete thephone book7.7.4.3 Black ListWebpageField NameDescriptionPicture 1NameInput the nameNumberInput the phone numberPicture 2Steps :Adding one Black List:Step 1. Click Add button, then the configuration table like Picture 1will appearStep 2. Fill in the value of parameters.Step 3. Press OK button to end configuration.Step 4. Press Save button to save changes.Editing one Black List:Step 1. Choose one black listStep 2. Click Edit button, and the configuration table like Picture 2will appearStep 3. Change the value of parameters.Step 4. Press OK button to end configuration.Step 5. Press Save Settings button to save changes.Deleting one Black List:Step 1. Choose one black listStep 2. Click Delete button to delete the black listMoving one Black List to phonebook:Step 1. Choose one black listStep 2. Click button to move the black list to thephonebook7.7.5 Call LogTo view the call log information such as redial list (incoming call), answered call and missed call.

Page 54 of 687.7.5.1 Redial List7.7.5.2 Answered Calls

Page 56 of 687.8.1.2 Administrator SettingsWebpageField NameDescriptionUser TypeSelect Admin User or Normal User.New User NameInput the user name.New PasswordInput the password.Confirm PasswordInput the password again.LanguageUser can select the language, options are English,Russian, Finnish,Spanish,Czech, Hebrew and Romania.VPN AccessEnable or disable access VPNRemote Web LoginIf or not enable remote web login.Web PortSet the port which used to login WEB via Internet port and PC port,default is 80.Web IdleTimeout(0-60m)Set web idle time out, measured by minute, The web page can belogged out after Web Idle Timeout without any operation.7.8.1.3 Time/DateWebpageField NameDescriptionNTP EnableIf or not enable NTP.Current TimeDisplay the current Time.NTP SettingsSelect the time zone.Primary NTPServerEnter the domain of primary NTP server.Secondary NTPServerEnter the domain of secondary NTP server.NTPsynchronization(1-1440m)The synchronization period.Daylight SavingTimeIf or not enable daylight saving time.OffsetOffset time, “-60” means advancing 60minute, “60” means delaying60miute.Start MonthChoose starting month

Page 57 of 68Start Day of WeekChoose starting dayStart Day of WeekLast in MonthChoose starting weekStart Hour of DayChoose starting hourStop MonthChoose stopping monthStop Day of WeekChoose stopping dayStop Day of WeekLast in MonthChoose stopping weekStop Hour of DayChoose stopping the function hourSteps:Daylight Saving Time:Step 1. Enable Daylight Saving Time.Step 2. Set value of offset, like Picture 2Step 3: Set staring Month/Week/Day/Hour in Start Month/Start Day ofWeek Last in Month/Start Day of Week/Start Hour of Day, analogouslyset stopping Month/Week/Day/Hour in Stop Month/Stop Day of Week Lastin Month/Stop Day of Week/Stop Hour of Day.Step 5.Press Saving button to save and press Reboot button to active changes.7.8.1.4 System Log Setting

Page 58 of 68WebpageField NameDescriptionSysLog EnableIf or not enable system log.Syslog LevelChoose log level from INFO and Debug.Debug provides more system log information than INFO.Remote Syslog EnableIf or not enable remote system log,Remote Syslog ServerFill in remote system log server address.7.8.1.5 Packet TraceWebpageField NameDescriptionUser can use this function to trace the packets sent by the phone. Press start tobegin packet trace, and refresh the webpage until it displays stop, press save to savethe packet to your local PC.7.8.1.6 Factory DefaultsWebpageField NameDescriptionPress Factory Default button to reset IP622C/IP622CWP default.

Page 59 of 687.8.2 Firmware UpgradeWebpageDescriptionSteps:Step 1. Press to browser the upgrade file.Step 2. Press to start upgrading, LCD will display the notice whenupgrading.Step 3. Login web and then check the firmware whether well upgraded by viewingthe firmware version in Status/Basic webpage.7.8.3 Provision1) Provisioning allow IP622C/IP622CWP auto-upgrading or auto-configuring2) IP622C/IP622CWP supports 3 ways to provision: TFTP, HTTP and HTTPS.Before testing or using TFTP, user should have tftp server and upgrading file and configuring file.Before testing or using HTTP, user should have http server and upgrading file and configuring file.Before testing or using HTTPS, user should have https server and upgrading file and configuring file and CA Certificate file(shouldsame as https server’s) and Client Certificate file and Private key file3) User can uploading CA Certificate file and Client Certificate file and Private Key file in Equipment Manage/Cert Manage page.4) Details please refer to document Provision_User Manual_en_v1.1.docWebpageField NameDescriptionProvisionEnableIf or not enable provision.Resync OnResetIf or not enable resync after IP622C/IP622CWP restart.ResyncRandom DelaySet the maximum delay for request the synchronizationfile.

Page 61 of 68PasswordThe TR069 server’s password for connectingto IP622C/IP622CWP8 Trouble ShootingThis section provides solutions to problems that can occur during the installation and operation of the IP phone. Read the followingdescriptions if you are having problems.8.1 No Operation after Power OnSolution:Check if the power adapter is properly connected.If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set correctly.8.2 Long Time Stop at “Initializing Network”Solution:Check if the Ethernet cable is properly connected.Check if the DHCP server is working normally.Check if the connection between the DHCP Server and IP622C/IP622CWP is properly connected.8.3 No Dial ToneSolution:Check if the handset cord is properly connected.8.4 Can not Make a CallSolution:Check the status of your SIP registration status or contact your administrator, supplier, or ITSP for more information or assistance.

Page 62 of 688.5 Can not Receive Any Phone CallSolution:Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for more information or assistance.8.6 No Voice during an Active CallSolution:Check if the servers support the current audio codec type, or contact your administrator, supplier, or ITSP for more information or assistance.8.7 Can not connect to the configuration WebsiteSolution:Check if the Ethernet cable is properly connected.Check if the URL is right wrote, the format of URL is: http:// the Internet port IP address.Check if your firewall/NAT settings are correct.Check if the version of IE is IE8, or use other browser such as Firefox or Mozilla, or contact your administrator, supplier, or ITSP for moreinformation or assistance.8.8 Forget the PasswordDefault password of website and menu is null.If user changed the password and then forgot, you can not access to the configuration website or the menu items which need password.

Page 63 of 68Solution:Factory default: press Menu button and choose 16Factory Default, then a notice will appear, choose OK by using the corresponding softkeybutton. And this way is required password,too.There is another way to make factory default, press #*06# on the phone's panel, and then select 4 Factory Reset, input YES(937) to confirmyour action, and then the phone will reset all the settings.If you choose factory default, you will return the phone to the original factory settings and will erase ALL current settings, including thedirectory and call logs.8.9 FCC WarningThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmfulinterference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, usesand can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmfulinterference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correctthe interference by one or more of the following measures:-- Reorient or relocate the receiving antenna.-- Increase the separation between the equipment and receiver.-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Page 64 of 68-- Consult the dealer or an experienced radio/TV technician for help.RF Exposure StatementTo maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distancebetween 20cm the radiator your body: Use only the supplied antenna.

Page 65 of 689 Contact waysSales: sales@flyingvoice.comSupport: support@flyingvoice.comMSN:e3call@hotmail.comSkype:flyingvoice_salesShenzhenAdd: Room102, 1F East, Bldg 3#, Minqi Park, Pingshan, Xili, Nanshan Districe, Shenzhen, ChinaTel: +86-755-26099365Fax: +86-755-26099347BeijingAdd: C-1603, Caizhi International Bldg, No.18 Zhongguancun East RdTel: +86-10-67886296Fax: +86-10-67883237

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